Conflict coaching : conflict management strategies and skills for the individual /
Jones, Tricia S.
Brinkert, Ross.
Thousand Oaks, Calif. : Sage,
c2008.
CD-ROM in plastic pocket attached to inside back cover.
Includes bibliographical references and index.
Conflict management.
Mediation.
Accompanying disc is available for use on a standalone workstation within the library for single users. Disc will require installation.