Performance scorecards : measuring the right things in the real world /
Chang, Richard Y.
Morgan, Mark W.
San Francisco, Calif. : Jossey-Bass,
[2010?], c2000.
New ISBN assigned for printing by Lightning Source (on-demand printer).
Date supplied from printing details, copyright date from t.p. verso.
Includes bibliographical references (p. 161-162).
Organizational effectiveness
Performance technology.