Behavioral public performance : how people make sense of government metrics /
James, Oliver,1971-author.
Moynihan, Donald P.,author.
Olsen, Asmus Leth,author.
Van Ryzin, Gregg G.(Gregg Gerard),1961-author.
Includes bibliographical references (pages 79-94)
Civil service
Performance standards.
Government publicity.
Government publicity.
Civil service
Performance standards.