Relevance regained : from top-down control to bottom-up empowerment /
Johnson, H. Thomas,1938-
New York : Free Press,
c1992.
Includes bibliographical references (p. 207-216) and index.
Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help.
Industrial management.
Industrial management
Management information systems.
Customer relations
Total quality management
Suggestion systems.
Managerial accounting.
Competition.