The Quality Mark Scheme contractors support pack : the register of approved builders and tradesmen working in the domestic repair, maintenance and improvement sector.
Great Britain.Department of Trade and Industry.
London : Department of Trade and Industry,
2002.
URN 02/831
Guidance sheet 1- code of practice -- Guidance sheet 2- health & safety statement -- Guidance sheet 3- environmental statement -- Guidance sheet 4- customer information -- Guidance sheet 5- customer complaint handling -- Guidance sheet 6- equal opportunities statement -- Guidance sheet 7- continuous improvement -- Guidance sheet 8- sub-contractor and material purchasing -- Model committment statement -- Model company environmental policy statement -- Model customer complaint resolution statement -- Model equal opportunities policy statement.