Reinventing government : how the entrepreneurial spirit is transforming the public sector /
Osborne, David,1951-
Gaebler, Ted.
New York, N.Y. : Plume,
c1992 (1993 printing).
Catalytic government: steering rather than rowing -- Community-owned government: empowering rather than serving -- Competitive government: injecting competition into service delivery -- Mission-driven government: transforming rule-driven organizations -- Results-oriented government: funding outcomes, not inputs -- Customer-driven government: meeting the needs of the customer, not the bureaucracy -- Enterprising government: earning rather than spending -- Anticipatory government: prevention rather than cure -- Decentralized government: from hierarchy to participation and teamwork -- Market-oriented government: leveraging change through the market -- Putting it all together.

Administrative agencies
Bureaucracy
Government productivity
Entrepreneurship