Business and Service Telephone Conversations [electronic resource] : An Investigation of British English, German and Italian Encounters /
Varcasia, Cecilia.author.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
Description based upon print version of record.
Includes bibliographical references and indexes.
Machine generated contents note: -- List of Tables and Figures -- Glossary -- Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications -- References -- Appendix.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
Sociolinguistics.
Communication.
Literature—Translations.
Discourse analysis.
Sociolinguistics.
Communication Studies.
Translation Studies.
Discourse Analysis.