Successful outsourcing and multi-sourcing /
Parlour, Derek,author.
Includes bibliographical references and index.
What do you outsource and why? -- What are the problems with outsourcing, why does it sometimes go wrong and what can you do to mitigate risk? -- Single-sourcing and other models -- Multi-sourcing and the national rail enquiries experience -- A suggested sourcing framework -- Minimising the downside and maximising the upside -- The future? -- Conclusion -- Bibliography.
Contracting out.