Administration and management in criminal justice : a service quality approach /
Allen, Jennifer M.
Sawhney, Rajeev.
Los Angeles, Calif. ; London : Sage,
c2010.
Includes bibliographical references and index.
Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.
Criminal justice, Administration of.
Leadership.
Police administration.