Measuring quality : international guidelines for performance measurement in academic libraries /
Poll, Roswitha.
Boekhorst, Peter te,1957-
Abad Hiraldo, Ramon.
International Federation of Library Associations and Institutions.Section of University Libraries and Other General Research Libraries.
München : K.G. Saur,
1996.
Includes bibliographical references (p. 135-171).
Academic libraries
Library administration.