One size fits one : building relationships one customer and one employee at a time /
Heil, Gary,1950-
Parker, Tom,1950-
Stephens, Deborah C.(Deborah Collins)
New York ; Chichester : John Wiley,
c1999.
Previous ed.: New York : Van Nostrand Reinhold; London : Chapman & Hall, 1997.
Includes index.
Consumer satisfaction.
Customer relations.