Unlocking public value : a new model for achieving high performance in public service organizations /
Cole, Martin I.,1956-
Parston, Gregory.
Hoboken, N.J. : Wiley,
c2006.
Includes bibliographical references (p. 169-178) and index.
The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value.
Government productivity
Public administration.