Care, community and citizenship Research and practice in a changing policy context /
Hill, Michael J.(Michael James),1937-
Balloch, Susan.
There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work.
Description based upon print version of record.
Includes bibliographical references and index.
pt. I. Care, community and citizenship in the delivery of welfare. The role of communities in care / Michael Hill ; Care, citizenship and community in the UK / Susan Balloch ; Care, citizenship and community in Scotland / Alison Petch -- pt. II. Ethics, care and community. Participation, citizenship and a feminist ethic of care / Marion Barnes ; Ethical dilemmas of front-line regeneration workers / Marjorie May, Paul Hoggett, Chris Miller ; Citizenship and care for people with dementia : values and approaches / Tula Brannelly -- pt. III. Bridging the gaps : a practice-based approach. Rough justice, enforcement or support : young people and their families in the community / Dawn E. Stephen, Peter Squires ; Survivors of domestic violence, community and care / Paula Wilcox ; Promoting choice and control : Black and minority ethnic communities' experience of social care in Britain / Jabeer Butt ; Community care development : developing the capacity of local communities to respond to their own support and care needs / Deborah Quilgars ; Neighborhood Care Scheme : the "Coronation Street" model of community care / Marylynn Fyvie-Gauld, Sean de Podesta ; Challenging stigma and combating social exclusion through befriending / Bill McGowan, Claire Jowitt ; Paid care workers in the community : an Australian study / Jane Mears -- pt. IV. Comparative perspectives. The care of older people in Sweden / Christina Hjorth Aronsson ; From old to new forms of civic engagement : communities and care in Germany / Frank Bönker ; The social care system for older people in Japan and the role of informal care : long-term care insurance five years on / Michihiko Tokoro.
There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work.
Description based on print version record.
Bürger.
Burgerschap.
Gemeenschap (sociologie)
Zorg.
Wohlfahrt
Social service
Social policy.
Citizenship.
SOCIAL SCIENCE
SOCIAL SCIENCE
POLITICAL SCIENCE
Citizenship.
Social policy.
Social service