Advanced Outsourcing Practice [electronic resource] : Rethinking ITO, BPO and Cloud Services /
Willcocks, Leslie P.editor.
Lacity, Mary C.editor.
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Description based upon print version of record.
Cover; Contents; List of Tables, Figures, and Box; Series Preface; Foreword - Time for a Rethink by Michael J. Salvino; Preface; Acknowledgments; Notes on Contributors; 1 Robust Practices from Two Decades of ITO and BPO Research; 2 What Providers Say about Establishing the Outsourcing Arrangement; 3 What Providers Say about Managing Outsourced Services; 4 Creating Shared Services in the Private and Public Sectors; 5 The Changing Role of Client Project Management; 6 Best-of-Breed versus Bundled Services; 7 Rural Sourcing and Impact Sourcing
8 Shifting to Cloud Services: Current Challenges and Future OpportunitiesAppendix A: Research Method; Appendix B: Glossary; Bibliography; Index
Includes bibliographical references and index.
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Leadership.
Management.
Organization.
Planning.
Globalization.
Markets.
Project management.
Business Strategy/Leadership.
Management.
Organization.
Emerging Markets/Globalization.
Project Management.
Globalization.