The encouraging the heart workshop.
Kouzes, James M.,1945-
Posner, Barry Z.
San Francisco, Calif. : Pfeiffer,
c2003-c2011.
The encouraging the heart facilitator's guide -- The encouragement index -- The encouraging the heart workbook, revised edition -- The encouraging the heart frequently asked questions -- Encouraging the heart: a leader's guide to rewarding and recognizing others. Published by Jossey-Bass, c2003.