Employee identity in Indian call centres : the notion of professionalism /
Noronha, Ernesto.
D'Cruz, Premilla.
New Delhi, India : Response ; London : SAGE,
2009.
Includes bibliographical references and index.
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
Call centers