Customer contact with the Benefits Agency.
Stafford, Bruce.
Kellard, Karen.
Horsley, Elizabeth.
Centre for Research in Social Policy (Loughborough University of Technology)
Great Britain.Department of Social Security.
London : Stationery Office,
1997.
"A report of research carried out by the Centre for Research in Social Policy at the Loughborough University for the Department of Social Security"
Includes bibliographical references.