The dynamics of conflict : a guide to engagement and intervention /
Mayer, Bernard S.,1946-
San Francisco, Calif. : Jossey-Bass,
c2012.
Includes bibliographical references (p. 345-352) and index.
Conflict -- The nature of conflict -- How people approach conflict -- Power and conflict -- Culture and conflict -- Engagement and intervention -- Resolving conflict -- Engaging conflict -- Communication -- Negotiation -- Working with impasse -- Mediation -- Other approaches to conflict intervention -- Why we intervene in conflict.
Conflict (Psychology)
Conflict management.
Negotiation.
Problem solving.