Call centres and human resource management : a cross-national perspective /
Deery, Steve.
Kinnie, Nicholas,1955-
Basingstoke : Palgrave Macmillan,
2004.
"The material is drawn principally from a conference held at King's College London in November 2001"-Introd.
Includes bibliographical references and index.
Call centers
Customer services
Call centers
Customer services
Call centers
Customer services