Business process management : strategies to improve performance /
Hegedus, Imre,author.
Serventi, Evie,editor.
Ark Group,publisher.
Imre Hegedus Consulting.
Includes index.
Visualising the enterprise -- Changing the enterprise -- Managing to improve -- Improve through engagement -- Learning to improve.
Organizational change.
Business
Management information systems.
Workflow
Also issued online.