Quality management : introduction to total quality management for production, processing, and services /
Goetsch, David L.
Davis, Stanley,1931-
Goetsch, David L.Introduction to total quality.
Upper Saddle River, N.J. : Prentice Hall ; London : Prentice-Hall International,
c2000.
Previous ed.: published as Introduction to total quality. 1997.
Includes bibliographical references and index.
Total quality management.