The financial professional's guide to communication : how to strengthen client relationships and build new ones /
Finder, Robert L.,1955-
Includes bibliographical references and index.
Introduction: learning to dance -- Defining your core -- The secret of listening critically -- "The financial professional will see you now" -- Please, tell me more -- Any questions? -- Skills for speaking critically -- Speaking critically -- The vocal component -- The eyes have it -- Are you a substance abuser? -- It's all in the presentation -- On the way to Carnegie Hall -- Conclusion -- End notes.
Financial planners.
Customer relations.
Business communication.