Ask, measure, learn : using social media analytics to understand and influence customer behavior /
Finger, Lutz.
Dutta, Soumitra.
Sebastopol : O'Reilly,
2014.
You can measure practically anything in the age of social media, but if you don't know what you're looking for, collecting mountains of data won't yield a grain of insight. This non-technical guide shows you how to extract significant business value from big data with Ask-Measure-Learn, a system that helps you ask the right questions, measure the right data, and then learn from the results.--back cover.
Part I: Media measurement by function: Marketing -- Sales -- Public relations -- Customer care -- Social CRM: market research -- Gaming the system -- Predictions -- Part II: Build your own ask-measure-learn system: Ask the right question -- Use the right data -- Define the right measurement.
Includes bibliographical references and index.
You can measure practically anything in the age of social media, but if you don't know what you're looking for, collecting mountains of data won't yield a grain of insight. This non-technical guide shows you how to extract significant business value from big data with Ask-Measure-Learn, a system that helps you ask the right questions, measure the right data, and then learn from the results.--back cover.
Consumer behavior.
Data mining.
Social media.