Measuring leadership development : quantify your program's impact and ROI on organizational performance /
Phillips, Jack J.,1945-
Phillips, Patti.
Ray, Rebecca.
New York ; London : McGraw-Hill,
c2012.
Includes bibliographical references and index.
Leadership development has never been more critical -- Failure and success of leadership development -- Leadership development and the ROI methodology -- Business alignment and preparation for ROI -- Data collection issues -- Isolating the effects of the program : tackling the attribution issue -- Converting data to money -- Leadership development costs and ROI -- Measuring intangibles -- Communicating and using evaluation data -- Taking a sensible approach to ROI -- Case study : ROI in business coaching (Nations Hotel Corporation) -- Case study : measuring ROI in leadership development (Global Car Rental) -- Case study : measuring ROI in leadership development (Linear Network Systems).
Leadership.
Organizational effectiveness.
Rate of return.
Leadership
Organizational effectiveness
Rate of return