Title: What Works Scotland Centre
Funder: Economic and Social Research Council

Abstract: What Works Scotland will be a collaborative centre bringing together staff from the Universities of Glasgow and Edinburgh, other academics and key non-academic partners. Its aim is to support the use of evidence to plan and deliver sustained and transformative change based on agreed outcomes at all levels with a particular focus on the local. There is a particular focus on promoting the systematic use of evidence in the design, reform and delivery of public services. Examination of what works and what does not will take place in the context of the Scottish model, an approach to policy development that, while not unique, differs considerably from elsewhere in the UK. The team has adopted a demand led and collaborative approach and will work with a range of third sector organisations, different levels of central and local government and with Community Planning Partnerships to generate an evidence culture involving feedback, improvement methodology and expert support. The Christie Commission identified a range of problems facing Scotland including demographic change, economic and fiscal challenges, inter-institutional relationships and endemic long-term 'wicked issues'. It has also been estimated that in Scotland over 40 per cent of public service expenditure is the result of preventable issues. The Scottish model of public service delivery aims to ensure that services are designed for and with communities. This 'deliberative public policy analysis' demands that communities and those who design services are aware of best practice and evidence. The Community Planning Partnerships (CPPs) are key to the delivery of these services with a focus on 'voice' through participatory, collective, decision-making, planning and delivery in the context of targets set by National Government. A key challenge for each CPP is to articulate its Single Outcome Agreement and relate this to both the outcomes set out in the National Performance Framework. However, a common criticism of the CPPs is that the implementation of the model so far has been limited and patchy. The focus of WWS will on the four key questions identified in the call: - How can we take what we know from individual projects and interventions and translate this into system-wide change? - What is working (or not working), and why, at the different levels of delivery and reform and at the interface between those levels? How do we identify actions which can be taken in communities, at CPP and the national levels to improve impact? - What does the evidence (including international) say about large-scale reform programmes that have succeeded or failed and the impact they had in a system-wide context? - Why do results vary geographically and between communities, and how can we balance local approaches with ensuring spread of what works? A wide range of methods - qualitative and qualitative - will be employed. The capabilities approach will provide the overarching framework. Originally developed by Amartya Sen, capabilities are in widespread use across the globe and underpin the work of a variety of organisations. It is a useful corrective to top down economic evaluations and fits well with the Scottish deliberative approach. We will develop the Capabilities framework and combine it with the outcomes-based National Performance Framework, ensuring that the Scottish model is intellectually grounded and contributes to broader international debates on these matters. We will have 3 workstreams: evidence into action; outcomes and capabilities; and spread, sustainability and scaling up. We will employ a range of methodologies including case studies collaborative action research, contribution analysis, elite interviews and content analysis, cost effectiveness and evaluation. WWS will focus on four case studies of key CPPS and work with them to help them change their core business processes within priority areas in four CPPs and will aim to achieve lasting impact.


Research activity codes: 8.1 ORGANISATION AND DELIVERY OF SERVICES
Health categories: GENERIC HEALTH RELEVANCE