L’influence des organismes communautaires à titre d’acteurs intermédiaires de prestation de biens et de services sur la confiance institutionnelle des personnes s’y impliquant : le cas québécois

La confiance institutionnelle est la clé de la santé de toute entité législative. Deux groupes de facteurs sont à la source de l’émanation de confiance institutionnelle chez les individus : les facteurs liés à la représentativité et ceux liés à l’expertise des institutions. L’État est le principal récipiendaire de la confiance institutionnelle issue de ces deux groupes. Toutefois, il n’est pas le seul acteur à pouvoir s’en réclamer, en particulier dans un contexte de multiplication de nouveaux acteurs socio-économiques dans la diffusion de biens et de services relevant traditionnellement du domaine public et de retrait progressif de l’intervention étatique. Les organismes communautaires sont l’un de ces nouveaux acteurs dont la présence et l’importance sociale sont en forte augmentation. Or, ils peuvent également être, au même titre que l’État, les récipiendaires de la confiance des individus. Dans le contexte de diminution de la confiance institutionnelle envers l’État au fil des dernières décennies, les organismes communautaires ont-ils un rôle à jouer et un impact vis-à-vis de cette situation par rapport aux personnes qui s’y impliquent ? À partir d’un sondage auprès des personnes responsables des organismes communautaires québécois dédiés aux individus en situation de handicap physique ou/et psychologique, nous tentons de répondre à ce questionnement. Les résultats démontrent une diminution de la confiance institutionnelle à la faveur d’une hausse de confiance envers les organismes communautaires à la suite de l’implication des individus dans ce type d’acteur et ce, particulièrement au niveau des deux groupes de facteurs explicatifs (représentativité et expertise).  Institutional trust is the key to every healthy legislative entity. Two groups of factor are the source of emanation of people’s institutional trust : factors about representativeness and about expertise. The state is the main recipient of institutional trust from these two groups. However, he is not the only actor who can claim it, particularly in a context of multiplication of new socio-economic actors in the distribution of goods and services traditionally made by the public sector and progressive withdrawal of state intervention. Community-based organizations are one of those new actors whose presence and social importance are sharply increasing. However, they can be, on the same level than the state, the recipients of people’s trust. In the context of a decline of institutional trust in the state over the last decades, do community-based organisms have a role to play and an impact over this situation for the people who are involved in those organizations ? Based on a survey of people in charge of Quebec community-based organizations dedicated to individuals with physical and/or psychological disabilities, we tried to answer this question. The results demonstrate a decrease of institutional trust in favor of higher trust in community-based organizations as a result of being involved in this type of actor, particularly at the level of the two groups of explanatory factors (representativeness and expertise). Institutional trust is the key to every healthy legislative entity. Two groups of factor are the source of emanation of people’s institutional trust : factors about representativeness and about expertise. The state is the main recipient of institutional trust from these two groups. However, he is not the only actor who can claim it, particularly in a context of multiplication of new socio-economic actors in the distribution of goods and services traditionally made by the public sector and progressive withdrawal of state intervention. Community-based organizations are one of those new actors whose presence and social importance are sharply increasing. However, they can be, on the same level than the state, the recipients of people’s trust. In the context of a decline of institutional trust in the state over the last decades, do community-based organisms have a role to play and an impact over this situation for the people who are involved in those organizations ? Based on a survey of people in charge of Quebec community-based organizations dedicated to individuals with physical and/or psychological disabilities, we tried to answer this question. The results demonstrate a decrease of institutional trust in favor of higher trust in community-based organizations as a result of being involved in this type of actor, particularly at the level of the two groups of explanatory factors (representativeness and expertise).

Keyphrases: Confiance institutionnelle, Confiance, Organismes communautaires, État, Représentativité, Proximité, Expertise, Financement étatique, Sondage, Milieu socio-démographique, Institutional trust, Community-based organizations, State, Representativeness, Survey, Expertise, Institutional trust, Community-based organizations, State, Representativeness, Proximity, State funding, Survey, Socio-demographic background