Sentient: Transform Customer Feedback into Actionable Intelligence with AI
by iedayan03 | 2025-11-12 14:07:43+00:00
Hi HN! We're excited to share Sentient, an AI-powered customer intelligence platform that transforms raw customer feedback into actionable business insights in under 60 seconds.

What is Sentient?

Sentient uses advanced neural networks to analyze customer feedback and extract: - Sentiment Analysis (95% accuracy) - Understand customer emotions - Theme Extraction (92% accuracy) - Identify key topics and patterns - Urgency Detection (94% accuracy) - Prioritize critical issues - Churn Risk Prediction (91% accuracy) - Prevent customer loss - Emotion Detection (89% accuracy) - Deep emotional insights - Sarcasm Detection (88% accuracy) - Understand nuanced feedback

Recent Improvements:

We've made significant improvements to both our platform and services:

1. Enhanced User Experience - Redesigned dashboard with better navigation - Improved onboarding flow with quick-start guide - Responsive design optimized for all devices - Smooth animations and intuitive interactions

2. Better Demo Experience - Interactive demo page with 7 real-world scenarios - Real-time analysis with instant results - Multiple analysis modes (Demo, Real API, Advanced) - Backend health monitoring

3. Improved Services - Faster analysis processing (<1 second for demo mode) - More accurate AI models - Better error handling and recovery - Enhanced security and data privacy

4. Better Documentation - Comprehensive API documentation - Integration guides - Video tutorials - FAQ section with common questions

How It Works:

1. Upload & Parse - Support for CSV, PDF, DOCX, TXT files 2. AI Analysis - Advanced neural networks extract insights 3. Strategic Action - Get prioritized recommendations

Pricing:

- Starter - $49/month (500 analyses) - Professional - $149/month (2,500 analyses) - Enterprise - $399/month (unlimited) - Lifetime Deal - $999 one-time (unlimited, forever)

Key Features:

95%+ AI accuracy <1 second processing speed 8,200% average ROI 10K+ documents analyzed SOC 2 compliant Enterprise-grade encryption Cancel anytime, no contracts 7-day free trial

Use Cases:

- E-commerce - Understand product feedback and improve UX - SaaS - Track feature requests and customer satisfaction - Support Teams - Prioritize urgent issues and prevent churn - Healthcare - Analyze patient feedback and improve care - Hospitality - Monitor guest experiences and ratings - Finance - Track customer sentiment and market trends

Why Sentient?

- Fast - Get insights in under 60 seconds - Accurate - 95%+ accuracy on sentiment and themes - Actionable - Prioritized recommendations you can act on - Secure - Enterprise-grade encryption and SOC 2 compliance - Affordable - Start free, scale as you grow - Easy - No setup fees, cancel anytime

What's Next?

We're continuously improving Sentient with: - Advanced analytics dashboard - Custom theme categories - API integrations - Webhook support - Real-time alerts - Team collaboration features

Try It Now:

- Live Demo - https://usesentient.app/demo - Pricing - https://usesentient.app/pricing

We'd love to hear your feedback! What would you like to see in a customer intelligence platform?