DigitalOcean terminating business account with no details given
by ivanvas | 2025-05-27 18:46:23+00:00
I've been with DigitalOcean for more than a year. No illegal stuff, of course. I've got an email about investigation. Asked for details, in response got an email that "it's over, we won't tell anything"

The services are terminating within 10d from the original email.

Thanks, DigitalOcean, I actually wanted to move to self-hosted PaaS solution for a long time. More resources for 3x less money.

======= DigitalOcean has become aware of platform abuse involving your account and/or DigitalOcean resources. After review, we are reaching out via email to inform you recent actions performed on your associated infrastructure are in violation of our acceptable use policies.

Activity of an abusive nature violates DigitalOcean’s Terms of Service Agreement [1] and also violates DigitalOcean’s Acceptable Use Policy [2]. As a result, your account has been flagged for suspension per the agreements made when signing up to utilize DigitalOcean.

DigitalOcean has taken proactive action to mitigate harm by administratively locking your resources until we can better understand the intended usage.

No adverse actions have been taken against your data at this time. We will not be able to retain servers and associated data beyond ten days starting from May XX, 2025. Please treat this email as a notice of imminent account termination from our side if we do not hear back from you.

We are requesting this email be considered a high-priority communication to preserve resources. If you believe this decision is in error, DigitalOcean invites you to share a detailed explanation about the deployed resources and their intended purposes.

DigitalOcean is happy to consider appeals based on the information shared with us, along with data we have on file, to determine the best course of action.

If this event is determined to be the result of a misconfiguration of an offering leveraged from the DigitalOcean product portfolio, we are happy to forward the event details over to our Cloud Support operations to help further after we have confirmed. The Cloud Support team will assist with deployment optimization or DigitalOcean resource selection if appropriate based on your needs.

Any further actions and decisions DigitalOcean takes will entirely depend on the response we receive. We are looking forward to hearing from you within 10 days to resolve this event swiftly and prevent destruction of resources.

You can review our Terms of Service agreement and Acceptable Usage policy here

[1] Terms of Agreement: Legal - Terms of Service Agreement (https://www.digitalocean.com/legal/terms-of-service-agreement) [2] Acceptable Usage Policy: Legal - Acceptable Use Policy (https://www.digitalocean.com/legal/acceptable-use-policy)

=======

Thank you for contacting DigitalOcean Support.

We have come to the conclusion that your deployment and actions were in violation of our Terms of Service Agreement [1] and Acceptable Use Policy [2] and as a result, we are unable to remove the lock from your account.

I sincerely apologize for any inconvenience caused by this.

Additionally, please note that we're unable to share details regarding what factors we considered that led to this decision or how we came to this conclusion as this is critical to maintaining the integrity of our platform security operations.

You can review our Terms of Service agreement and Acceptable Usage policy here

[1] Terms of Agreement: Legal - Terms of Service Agreement (digitalocean.com) [2] Acceptable Usage Policy: Legal - Acceptable Use Policy (digitalocean.com)

We recommend you find a new service provider that better suits your needs as our security tooling would consider these actions when you sign up again resulting in account locks and termination of linked accounts during manual platform-wide reviews.

No further actions are needed from your end.

Regards,

--- --- Associate Customer Advocate DigitalOcean Support