Position: Chief Operating Officer
Company: iTalentify
Category: Other
Experience required: 2y
English level: upper

Key functions:
•	Collaborate with executive-level management in the development of performance goals and long-term operational plans
•	Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and ensure smooth progress of the business
•	Constantly analyze current operational processes and performance, recommending solutions for improvement when necessary
•	Evaluate overall performance by planning, gathering, analyzing and interpreting data and metrics
•	Oversee customer support processes and organize them to enhance customer satisfaction
•	Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
•	Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
•	Ensure that the company runs with legality and conformity to established regulations

Knowledge and skills:
•	3+ years of experience as Chief Operating Officer or similar position (Director of Operations etc)
•	BSc/BA in business administration or relevant field
•	MSc/MA is a big plus
•	In depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)
•	Proven ability to plan and manage operational process for maximum efficiency and productivity
•	Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
•	Knowledge of data analysis and performance/operation metrics 
•	Knowledge of industry latest trends and best practices 
•	Knowledge of industry’s legal rules and guidelines
•	Critical thinking and problem-solving skills
•	Excellent time-management skills
•	Excellent interpersonal and communication skills

We offer you:
•	Opportunities for professional development and personal growth
•	Competitive salary
•	Cozy modern office in the city center (5 minutes' walk from Olimpiyska metro station)
•	Flexible working hours
•	Inspiration atmosphere and teamwork
•	Exciting corporate events& teambuildings
•	Medical Insurance.