Position: L1 Technical Support Engineer
Company: Exadel
Category: Support
Experience required: 1y
English level: upper

**Work Schedule from 3 pm to 9 pm FET  (6 working hours per day)!**

**Requirements:**
• IT education or experience in IT
• Basic QA skills
• Ability to work within tight deadlines and have good organizational skills to deal with multiple tasks at the same time
• Have excellent communication skills
• Stress-resistant
• Attentive to details

**English level:**
Excellent English knowledge (Upper-Intermediate level)

**Nice to have:**
• Previous experience as a Technical Support/Customer Service specialist
• Knowledge of ITIL practices

**Responsibilities:**
• Provide customer support and technical assistance via internal issues management system
• Identify, diagnoses and resolve problems in a timely manner
• Test and reproduce problems reported by the users
• Inform management about the status of the requests and projects
• Execute routine procedures within the framework of existing services
• Track, link and record all existing/known issues
• Provide a solution or guide the customer to existing solution threads
• Administrate accounts, provide access to corporate resources
• Manage software

**Advantages of Working with Exadel:**
• You’ll build your expertise with Sales Support, which provides assistance with existing and potential projects
• You can join any Exadel community or create your own to communicate with like-minded colleagues
• There are opportunities for continuing education as a mentor or speaker
• You can take part in internal and external meetups as a speaker or listener
• You’ll have the chance to improve your English skills with the help of native speakers
• We participate in cultural, sport, charity, and entertainment events, and we’d love to have you there, too!

**We offer:**
• Vacation is 20 working days / till 20 working days per year for sick leaves;
• Full payment of taxes;
• Sports compensation;
• English courses;
• Flexible work schedule;
• Friendly environment;
• Medical insurance;
• Opportunity for career growth.

You can find more information about Exadel in Ukraine here: www.facebook.com/exadelukraine