Position: System Administrator
Company: Autodoc
Category: Support
Experience required: 1y
English level: upper

Responsibilities
- Manage open question inventory including closing duplicate questions, re-categorizing and updating questions as needed within Genesys (Cowin) — call center technology
- Escalate Customer and Expert concerns and policy violations through established reporting processes to appropriate support services
- Assist CS in reaching out to Experts on behalf of customer needing assistance

Qualifications
- 1+ years’ experience providing operations assistance, customer service, administrative support, or similar function in an online environment
- Strong communications skills, with fluency in written and spoken English
- Excellent attention to detail
- Ability to master and adapt to quickly changing, complex processes
- Strong critical thinking and problem-solving ability
- Dependable, flexible, and team-oriented
- Experience with a customer support ticketing system

We offer
- Challenging tasks in an international professional environment
- Ability to work with over 35 million unique users per month
- Practical experience in increasing conversion in the European market
- Ability to initiate, create, and lead a new marketing direction and new products
- Ability to skyrocket products without any intermediaries
- Opportunities for professional growth: free external and internal professional training courses, paid language classes
- For your convenience
- Flexible schedule with the ability to work remotely
- 28 paid vacation days,
- Health insurance
- Friendly team buildings, cool corporate event
- Corporate wellness activities
- AUTODOC discount program