Position: VIP Account Manager
Company: Murka
Category: Support
Experience required: 2y
English level: upper

**RESPONSIBILITIES** 
Managing all aspects of the relationship with VIP users 
Developing strategies to increase loyalty and retention
Helping VIP users in solving in-game and technical issues
Monitoring and analyzing the VIP dashboards on a daily basis and taking appropriate actions to ensure maximum value through VIP users' life cycle
Working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events
Reactivating VIP users through emails, Messenger, and other channels

**REQUIREMENTS**
Excellent English communication skills, both verbal and written
Capacity to build a strong relationship with customers
Experience in the gaming or gambling industry
1 year+ experience working as a VIP support manager
Ability to understand customer needs and respond to them
Fast learner who enjoy challenges and is able to cope with them

**NICE TO HAVE:**
Knowledge of any foreign languages
Experience with Helpshift/Zendesk 

**YOU’LL GET:** 
Competitive salary and performance-based reviews.
Guaranteed paid vacations, main national holidays, and sick leave.s
Employment benefits, such as partial compensation of English lessons; medical insurance; bonuses on the occasion of marriage; "baby bonuses", and protection of workers with family responsibilities.
Comfortable centrally located offices with snacks and weekly fun activities.
Opportunity for professional growth: attending training programs, certifications, and conferences.
Corporate celebrations and team buildings.

Murka is a socially responsible company, so we actively take part in charity events and promote an ecological style of living (sorting of plastic, "sharing goods", etc.).