Position: IT Service Manager
Company: ELEKS
Category: Project Manager
Experience required: 3y
English level: upper

**About Project**
Client - a company providing ground handling and cargo handling services at the airport. The  IT Service Manager HRIS is a global role responsible for the management of the lifecycle of HRIS IT applications and all solutions that support HR: T&A, Recruitment, Training, etc. This comprises monitoring of the usage and performance of IT HRIS applications, handling of continuous service improvement, and facilitating of necessary changes especially when related business processes change.

**Requirements**
Computing concepts, hardware and terminology
Operation system administration
Cloud and virtualization
Database administration 
ActiveDirectory or other LDAP
Well versed in Microsoft and/or OpenSource technologies
Microsoft products including Office 365
Microsoft PowerShell, bash
Network fault finding and diagnostics 

**Responsibilities**
Manage HRIS applications and any other supporting services
Ensure applications are up and running in alignment with business requirements
Communicate with business operations and business application managers when there are issues and escalations
Implement IT service lifecycle management processes
Support colleagues in the usage of the application including application training activities
Implement IT general controls for HRIS applications and any other supporting services
Manage changes and integration of applications
Monitor the availability and performance of the applications portfolio
Ensure that full support model is in place - identifying gaps and addressing where needed
Implement technical configuration of application group
Keep documentation and inventory up to date
Manage relationship with developers and vendors
Test and approve test results
Manage and control pro-actively licenses for operational needs
Reporting all aspects of quality for the assigned applications:
performance according to underlying SLAs
user satisfaction
usage of the applications
incidents, problems, service request & changes related to the IT service(s)