Position: Support manager (eng)
Company: Phonexa
Category: Support
Experience required: 1y
English level: upper

Essential Skills

Fluent English, excellent grammar and writing skills;
flexibility in work hours to accommodate US market;
previous experience in the support function (as a plus);
good troubleshooting experience;
customer service skills and passion for helping others;
attention to details.
Responsibilities

Resolving all types of technical support issues received via ticketing system, chat or phone;
creation and updating of documentation for system users.
What we offer

Challenging and exciting work in a friendly and professional environment;
opportunity for professional growth;
competitive salary;
free English courses;
free massages;
sports room and team office competitions with real award ceremonies;
great corporate events and celebrations;
coffee area and fridge with delicious food.

About the company

Phonexa is a leader in the SaaS marketing platform space because we are the only provider to offer businesses the opportunity to use one platform to track and coordinate inbound calls, generate and distribute web leads, automate marketing emails, and manage business accounting. By putting all the marketing channels in one place, Phonexa makes companies more productive and more profitable.