Position: Head of Payments
Company: DeltaFunc
Category: Other
Experience required: 3y
English level: intermediate

At DeltaFunc, we specialize in developing a revolutionary fintech product that is unparalleled in the market. Our primary goal is to assist customers in making seamless payments through our innovative multi-currency, multi-balance electronic digital wallet, which offers greater flexibility by not confining clients to traditional fiat currencies. As a B2B-focused company, we operate in a competitive landscape that ranges from established financial giants to nimble startups. By joining us, you will have the opportunity to engage in fair competition with these industry players. We value the input of our team members and encourage suggestions for improvement and innovation. Your ideas are welcome on board, and we would be delighted to have you join us!

**Necessary Hard Skills:**

- Extensive experience (4-7 years) in the payment processing/acquiring business of financial institutions, payment service providers, and/or fintech organizations.
- Strong understanding of both point-of-sale (POS) and online payments, including experience with POS terminals and the payment facilitator model.
- Proven track record of leading complex payment projects to completion.
- Up-to-date knowledge of regulatory and compliance requirements such as PCI, EMV, Payment Services Act, etc.
- Firm technical understanding of payment infrastructure and the payment value chain.

**Necessary Soft Skills**

- Excellent leadership and management skills to develop, oversee, and manage the Payments division.
- Strong cross-functional collaboration and team management abilities, working with Engineering, Product, and Compliance teams.
- Entrepreneurial mindset with a strong focus on execution and delivering results.
- Effective communication and interpersonal skills to establish and maintain relationships with key partners, stakeholders, acquiring banks, card schemes, payment networks, POS terminal vendors, and end merchants.

**Responsibilities**

- Develop, oversee, and manage the Payments division, serving as the key product owner for the entire payment value chain.
- Identify and implement payment methods and partnerships with financial institutions to enhance the payment acquiring offering for SMEs.
- Lead a cross-functional team, collaborating with Engineering, Product, and Compliance departments.
- Build a scalable payment infrastructure and product across key markets.
- Establish and maintain strong relationships with key partners and stakeholders, including acquiring banks, card schemes, payment networks, POS terminal vendors, and end merchants.
- Stay updated on regulatory and compliance requirements related to payments.
- Ensure successful execution of payment projects and initiatives.
- Measure and track the performance of each Payment Processor, ensuring they meet established metrics and goals.
- Continually assess the talent within the team and provide coaching and support to team members for their professional development.
- Resolve functionality issues related to payment processing and address more complex program issues that arise.
- Maintain an orderly workflow within the Payments division, prioritizing tasks and ensuring efficient operations.
- Work towards achieving qualitative and quantitative targets set for the Payments division, monitoring progress and taking corrective actions as needed.
- Analyze statistics related to payment processing and compile accurate reports to inform decision-making and identify areas for improvement.
- Supervise and manage a team of Payment Processors, including staffing, coaching, performance management, and problem-solving.
- Coordinate with the IT department to continually improve the function and design of payment applications and systems.
- Handle escalations from team members or external parties, conducting additional research and applying specialized knowledge to find solutions.
- Provide training to the team on policies and procedures related to vendor communication and correspondence.
- Develop and maintain department procedures, policies, and standards to ensure consistency and adherence to best practices in payment processing.

**We offer:**

- Remote work or hybrid work arrangement (office and remote).
- 8-hour working day, Monday to Friday, with flexible start and end times.
- Competitive compensation, performance reviews, and bonuses.
- Generous paid vacation of 24 days and paid sick leave.
- Minimal bureaucracy and opportunities to influence product development.
- Robust referral program to reward professional connections.