Position: Customer Support Specialist (Basenji Apps)
Company: Flyer One Ventures
Category: Support
Experience required: 1y
English level: fluent

Currently, we are looking for a full-time **Customer Support Specialist** at a product company - **Basenji.**

**Basenji** develops mobile applications in the field of mental health for you and your loved ones to live a happy, healthy life and, at the same time to learn more about yourself.

The company's products were rated “New Apps We Love” by Apple editors, and in just two years, Basenji's apps were downloaded over 15 million times with an average user rating of 4.6.

**About you:**

• deliver top-tier customer support to users through email and various digital communication platforms;
• effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services;
• identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed;
• supply product information, respond to product-related inquiries and instruct users on how to utilize the application most efficiently;
• collaborate with the product development and IT teams to enhance user experience based on client feedback;
• monitor and record customer support interactions, identifying patterns and recurring issues;
• contribute to the development and execution of customer support protocols to boost efficiency.

**What will you do:**

• demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application;
• superior verbal and written communication abilities;
• robust understanding of subscription models and the functionalities of mobile applications;
• familiarity with customer service software, databases, and tools;
• ability to maintain patience and professionalism in high-stress scenarios;
• excellent problem-solving abilities and meticulous attention to detail;
• proficiency in English language, knowledge of additional languages is advantageous;
• willingness to work flexible hours, as the role might demand working during some evenings and weekends.

**What do we offer:**

• 100% remote: work where it suits you;
• flexible schedule;
• a real opportunity for career growth (we are growing rapidly and we consider our employees a priority);
• training and development from the first day and the entire period of work;
• an excellent team of like-minded people.

**Join us!**