Position: Administrator - Coordination of Courier Deliveries
Company: SCS
Category: Support
Experience required: 1y
English level: fluent

Job Title: Courier Delivery Coordinator

(remote 5 days a week as a start)

Company Overview: Our courier delivery company is a fast-growing business in London with a strong reputation for providing exceptional customer service. We are committed to providing efficient, reliable and timely courier services to our clients. We are currently seeking a highly organized and proactive Courier Delivery Coordinator to join our team.

Job Overview: The Courier Delivery Coordinator will be responsible for managing the day-to-day courier delivery operations of the company. This includes coordinating with drivers, monitoring delivery schedules, and ensuring that all deliveries are completed on time and to the satisfaction of our customers. The Coordinator will also be responsible for maintaining accurate records and ensuring that all deliveries are properly documented.

Responsibilities:

Coordination of Courier Deliveries
Coordinate with drivers to ensure that all delivery schedules are met
1. Assign and dispatch deliveries to drivers; 
2. Monitor delivery progress to ensure timely completion of deliveries
3. Work closely with the customer service team to resolve any issues or concerns related to deliveries
4. Ensure that all deliveries are completed on time and to the satisfaction of our customers
5. Manage delivery schedules and prioritize deliveries based on urgency and importance
6. Manage driver schedules and make necessary adjustments to ensure timely deliveries
7. Documentation and Record-Keeping
8. Maintain accurate records of all deliveries, including delivery dates, times, and locations
9. Ensure that all deliveries are properly documented with the appropriate paperwork and signatures
10. Process all delivery paperwork in a timely and accurate manner
11. Maintain accurate records of driver schedules and availability
12. Create reports and analyse data to identify areas for improvement
Customer Service
13. Act as the primary point of contact for customers regarding delivery-related issues and concerns
14. Work closely with the customer service team to resolve any issues or concerns related to deliveries
15. Provide exceptional customer service to ensure customer satisfaction
16. Team Management
17. Supervise and manage a team of drivers
18. Provide support and guidance to drivers as needed
19. Conduct performance evaluations and provide feedback to drivers
Identify areas for improvement and implement training programs to improve driver performance
20. Schedule of a Next Day Deliveries with subcontractors 
21. Taking orders over the phone / email / whats app / web bookings 
22. Maintaining close relationship with all clients 
Additional help to the CEO
1. Cold Calling / Marketing Emailing - to scale up 
2. Reporting to CEO every week on a performance 

Qualifications:

Bachelor's degree in business administration, logistics, or a related field
2-3 years of experience in courier delivery operations or logistics management
Strong organisational skills and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Excellent communication skills, both written and verbal
Strong customer service skills
Ability to work independently and as part of a team
Proficient in Microsoft Office and other relevant software applications
Familiarity with courier delivery software and GPS systems
Ability to work flexible hours, including evenings and weekends as needed
If you are a highly organised and proactive individual with a passion for customer service and logistics management, we encourage you to apply for this exciting opportunity to join our team as a Courier Delivery Coordinator.