Position: Technical Support Engineer
Company: Cloud Works
Category: Support
Experience required: no_exp
English level: upper

Requirements:
Advanced computer skills
Analytical mindset
English — upper-intermediate and higher
Effective self-organization skills, disciplined approach, resilience
Excellent communication skills, ability to communicate with clients

Will be a plus:
Work experience in technical support

Responsibilities:
Processing customers' requests
Working with the database
Simulating users' cases in the test environment
Assisting Dev and DevOps teams in an investigation
Communication with clients via phone calls, emails, jira;
Resolving product related issues;
Integration support;
Bug reproducing / reporting;
Data issues research