Position: First Line Service Engineer
Company: Infopulse
Category: Other
Experience required: 1y
English level: intermediate

Infopulse welcomes talented specialists to join our project as a First Line Service Engineer.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

Grow your expertise through interacting with A-level mobile carriers from all over the world;
Get your hands on the vast network with on land, underwater, and space points of presence;
Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.
Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

**Areas of Responsibility**

Being a part of CSO (Customer Service Operations) L1 team, provide L1 network support activities for voice and mobile messaging platforms and services 24?7
Ensure re-active repair activities with customers, suppliers and third parties worldwide
Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

**Qualifications**

Master/Bachelor degree in Computer Sciences, IT, Telecommunications or equivalent
1+ years’ experience in operation of mobile or fixed networks as an engineer
GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow
Good understanding of the working principles of an IP networks
Signalling protocol monitoring tools, protocol analysers, trace analysis
Analysis of statistics and reports, knowledge of Network KPIs
Fluent in English
Strong communication skills – ability to communicate efficiently in multicultural working environment