Position: Technical Customer Support Agent
Company: OMC
Category: Support
Experience required: 1y
English level: upper

REQUIREMENTS: 
 
- Must have excellent verbal and written communication skills in English 
- At least 1 year experience in support 
- Technical background: you have experience troubleshooting Windows OS, complex integrations, and web design issues 
- Familiarity with Zendesk & Microsoft products 
- Ability to manage multiple competing priorities with a sense of urgency 
- Customer orientation and ability to adapt/respond to different types of messages. 
 
RESPONSIBILITIES: 
- Provide the 1st line of application technical support for the company’s SaaS customers; 
- Provide accurate, valid and complete information by using the right methods/tools; 
- Solving technical issues of users that arise during the use of the software 
- Demonstration troubleshooting;