Position: Customer Support Engineer (L1-L2) IRC118117
Company: GlobalLogic
Category: Support
Experience required: 2y
English level: upper

Description:

The client’s unique encryption solutions are a cost-effective, easy way to proactively and transparently protect your data. Provided product is our powerful flagship platform that encrypts stored data right out of the box, with virtually no impact on performance. No changes to your program code.

Requirements:
- Excellent spoken and written English.
- Any technical background will be a plus.
- Strong analytical skills. Good puzzle solver.
- Ability to review a set of facts received from the customer and determine the issue.
- Excellent attention to detail.

Responsibilities:

Level 1 support via email only:
- Determine if there is a technical issue.
- Ask follow-up questions via email.
- Interpret diagnostics that we receive back from a customer and work determine a cause of an issue.

Backend Customer records support:
- Create licenses for new purchases.
- Set up software downloads.
- Create license registration keys.
- Complete customer requests for information about their licenses.

Technology to be used:
Salesforce, Text files, Excel, our own license registration key generator, MySQL (simple scripts that have already been prewritten and need to be run).

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.