Position: Support Specialist
Company: Nasc Technologies
Category: Support
Experience required: 2y
English level: upper

Необходимые навыки
• 2+ years professional and similar experience
• Strong analytical and spreadsheet skills
• Strong English required as most of our partners are US based
• Ability to adapt quickly to changing priorities and interact with all levels of
management, employees and clients
• Excellent interpersonal, communication, time management, and organizational skills
• Ability to think on your feet, and use any means necessary to achieve tasks at hand
• Strong team player — we are a small team with an all hands-on deck mentality and
your energy will be a part of that will make you a HUGE asset.
• Flexible working hours given time difference Ukraine to US.

Обязанности
Review websites of publishers against our quality criteria and approve them to
run our campaigns.
• Review publisher creatives against our set quality criteria
• Monitor campaign compliance based on applicable regulation such as TCPA
• Keep blacklists up to date
• Monitoring campaign performance (Acceptance rates, transaction errors), work
with sales to improve campaigns.
• Integrate new publishers and buyers into the PX Platform
• End user support: pick up tickets in our support system Zendesk, ensure
adequate and timely response to end users.
• Data processing: take care of various data processing tasks on PX, based on
work instructions.
• Analysis tasks: you will be asked by the Revenue Operations team to help
analyzing campaign performance in order to improve campaigns, for example by
listening to calls and dispositioning them out.
• Investigate and reproduce reported issues and bugs.

You will report to the Team Leader Operations Support, based in Odessa.

О проекте
Project is a platform for all of your Customer Acquisition needs, that brings buyers and sellers together in programmatic marketplaces. The platform optimizes performance, generates deep insights, and gives you greater control over your marketing programs through effective lead, call and appointment campaigns. Our platform offers products
for both marketers and publishers, and we span tens of verticals across Home Services, Financial Services, and Insurance industries.
We are a team of unique, quirky, hard-working, and innovative people — working across four international locations, with lofty goals and down to earth personalities.

What You Will Do:
— Make sure all our lead campaigns run properly and create maximum results for
lead buyers, publishers and PX.
— Support the Revenue Operations team in New York
— Support PX end users with questions about the system, reports, and functionality. 
You will work closely with PX users, both internal (PX teammates in the United States, Panama, and Almere) and external (publishers, buyers). Internally you work directly with the Revenue Operations team as well as the IT team which is also based in Odessa.

Your tasks are a mixture of end user support, quality assurance and analysis.