Position: Customer support manager
Company: Sleeper
Category: Support
Experience required: 1y
English level: fluent

You will:

- Provide the best customer service in all interactions with customers
- Develop and maintain positive customer relations and satisfaction
- Manage all customer requests including emails, messages, calls (in English, Ukrainian, Russian) and comments in social media
- Collect customers feedback and insights
- Participate in the improvement shopping experience
- Participate in the development loyalty program
- Work with all other departments and production team

You have:

- Proficient in written English
- Excellent verbal and written communication skills
- Customer service experience in any industry
- Strong critical thinking skills
- Excellent attention to detail, self-managed
- Passion for the Retail industry and great service
- Love to the Sleeper’s spirit

We offer:

- Office location — Podil
- Working Hours: 10-18
- Trial period — 3 months
- Vacation and Sick Leave compensation
- Salary and KPIs
- Corporate English Courses
- Employee discounts on company products
- Health insurance

Send your CV and brief cover letter in English with a subject line «Customer support manager»