Position: Technical Support Intern
Company: Sigma Software
Category: Support
Experience required: no_exp
English level: intermediate

**Responsibilities:**
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues
Track computer system issues through to resolution, within agreed time limits
Ensure the follow-up and resolving of the customer’s issues in a timely manner within SLA
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Document technical knowledge in the form of notes and manuals
Provide effective feedback; work closely with other departments

**Requirements:**
Experience with operating systems
At least basic knowledge of SQL/XML/HTML (structure, main tags) or scripting
Basic knowledge of Support methodologies, processes, planning, tools, and techniques
At least Intermediate level of English
Strong verbal and writing communication skills
Willingness to learn