Position: Customer Experience Team Lead
Company: AllStars-IT
Category: Support
Experience required: 3y
English level: fluent

Specialization: Project Management, Collaboration, Task Management, SaaS, Software.
Headquarter: Tel Aviv, Israel.
Experience: the project is more than 9 years on the market.
Team size and structure: up to 500 employees (10+ team members in Kyiv).

**What We’ll Expect From You:**

**Key Qualification:**
3-4 years experience in managing a team of at least 8 members.
Advanced/Fluent English.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Ability to take initiative and adapt.

**Scope of Work:**
Manage an existing team of qualified Customer Experience Advocates.
Take part in onboarding of new team members.
Build strong relationships with our clients to understand their needs and ensure their success.
Serve as the main point of contact and liaison between clients and the rest of the team.
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
Stay in touch with clients to ensure that they’re realizing the full potential.

**Why AllStars-IT?**

– Team of seniors working.
– Learning and development program (individual budget for self-education ).
– Cozy office at Gulliver Business Center in Kyiv with car parking.
– Flexible working conditions ( office/ fully remote/co-working).
– We do care about a healthy lifestyle, provide medical insurance, sport/hobby compensation, and free language classes.
– Ability to grow as a Meet-up speaker.
– Corporate trips and team-buildings.
– Personal wellness consultant.