Position: Technical Support Engineer
Company: SoftConstruct
Category: Support
Experience required: 2y

As a Technical Support Engineer you will be in charge of managing applications and infrastructure in production, taking overall responsibility for the quality of the services that the company provides

Skills & Experience:
- 2-3 years of experience as a support/operation engineer;
- Process optimization and change management experience
- Ability to diagnose and troubleshoot basic technical issues;
- Proficiency in documenting processes and monitoring performance metrics;
- Self-motivated with a strong desire to learn and improve technical skills.

Nice to have:
- Hands-on experience in Linux/Unix environment;
- Experience with monitoring tools (Prometheus, Grafana), understanding an ELK stack;
- Experience in scripting (bash/shell/Python or any other language that can be used for scripting);
- Understanding SQL queries;
- Experience with Docker and Kubernetes.

Main responsibilities:
- Diagnose and troubleshoot technical issues;
- Track computer system issues through to resolution, within agreed time limits;
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
- Provide prompt and accurate feedback.

Про компанію SoftConstruct
SoftConstruct conducts basic and applied research in four key areas: data science, computer vision, big data, real-time processing. Our experience is extremely wide: from working with complex computer and engineering systems, programming for data science — to developing and putting into practice innovative solutions in the field of sports, eSports, and security. We use various technologies, knowledge of experts from multiply areas and unique tools to find new approaches and original solutions to problems.