Position: Business Analyst for Microsoft Dynamics CRM
Company: Devox Software
Category: Business Analyst
Experience required: 3y

We are currently looking for an experienced Business Analyst who will join our team.

**Project:**
Bespoke Dynamics CRM for MHFAE to enable Mental Health courses to be administered by 1000’s of registered trainers. A first major release in Easter next year.

Alongside Process Mapping responsibilities the BA ideally will have a testing background and be familiar with UAT and engaging end users to do UAT.

Start end of November, ideally part-time (2-3 days a week) moving to full-time in January.


**Required skills**
— 3+ years of experience as a Business Analyst
— MS Dynamics CRM system experience
— Strong analytical skills
— Good troubleshooting and problem-solving skills
— Understanding IT solutions architecture
— Proficiency in writing functional and non-functional requirements, use cases design, and system diagrams
— User story mapping
— Strong knowledge of requirement management processes and change management processes
— Upper-intermediate level of English is must


**Responsibilities**
— Participate in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
— Participate in the process of determining the overall conceptual design and performing business process modeling
— Investigate tasks and provide estimates on hours, schedules, and deadlines
— Provide in-depth knowledge of the Microsoft Dynamics application and evaluate the customer’s business processes against the standard Microsoft Dynamics functionality.
— Ensure strict correspondence between solutions developed in the team and customer’s requirements
— Write ‘walkthrough’ documentation, as a part of delivery processes
— Participate in project meetings and report progress to the Project Manager or customer directly
— Communicate with customers directly on requirements and support
— Perform demo sessions for customers.

**We offer**
— Providing freedom and initiative for decision-making
— Courses and education
— English courses twice a week
— Convenient and bright office located in Kyiv with generator and Starlink
— Strong corporate management and transparent strategy
— Unlimited area for self-development and personal growth
— A set of benefits like video games, flexible working hours and high salary
— Regular team buildings