Position: Customer Support Agent
Company: Onseo
Category: Support
Experience required: 1y
English level: intermediate

DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

DGN Games is a truly global company which employs the combined strengths of a multi- cultural team spread across four continents.

We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

The end result? A high-end gaming experience like no other.

We want you to have:
•  Written English (no lower than B2) is a must
•  Strong communication, analytical, research and troubleshooting skills
•  Problem-solving skills and the ability to work with a large amount of data from different sources
•  Ability to work independently and put proper priorities
•  Customer-focus and service orientation

Will be a plus:
•  Basic understanding of SQL
•  Experience with helpdesk systems
•  Experience in customer support/service
•  Sales and high-value customers communication experience

What you should do:
•  Handle and resolve customer requests and application related issues
•  Conduct a thorough investigation of possible production issues
•  Identify and escalate issues/bugs to the appropriate team when needed
•  Show a positive attitude, even when faced with misplaced criticism or frustration

You also find here:
•  Challenging tasks, opportunity to influence the quality of the product
•  Good experience developing leading-edge, cross-platform, 24/7 consumer applications and services that have touched millions of people
•  Really good team and professional management
•  Interesting long-term project
•  Individual program of development
•  Salary is determined by the results of the interview
•  Work in a comfortable office
•  Career planning and regular performance reviews
•  20 working days of paid vacation, paid sick leave
•  Medical insurance, sports compensation
•  Free English lessons.