Position: Quality Manager & Phone Support Manager
Company: Develux
Category: Support
Experience required: 1y
English level: fluent

**Main responsibilities are the following:**
- Perform quality checks of academic papers;
- Answer billing related phone calls (not more than 15 per shift).

**12 am - 8 am (Kyiv time)
3 pm - 11 pm (Mountain Time)**

**The list of required skills:**
- English native speaker;
- Basic knowledge of how to write and structure an essay;
- Knowledge of academic writing conventions: essay types (research paper, case study, article review, etc.), citation styles (MLA, APA, Chicago, etc.), and more;
- Ability to quickly cross-check whether the paper is according to instructions;
- Formatting skills;
- Ability to work with sources and search for plagiarism, either manually or with plagiarism checkers;
- Ability to locate and explain mistakes in writing (grammar, style, calculcations);
- Previous experience in support (call center) will be a plus.