Position: L3 strong Middle Support Analyst
Company: Luxoft
Category: Support
Experience required: 3y
English level: upper

Functions are landing, processing, storing, and distribution of information. Channels are UI, Web services and Microservices, Files, JMS.

Responsibilities:
• Process and resolve Production incidents and User Queries (Incidents/ServiceRequests)
• Root cause analysis using UI behavior, Specification Documents and Database Data Analysis as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients incl. Dev team collaboration on issues resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

Mandatory Skills:
• Functional Analysis / Programming background
• Strong Oracle database understanding
• SQL - PL/SQL expirience (mandatory)
• Verbal and written English (upper-intermediate and above)
• Strong understanding of Service Delivery Life Cycle
• Experience with enterprise level system support and configuration
• Financial domain knowledge would be a plus
• Take ownership, quick analysis of issues, under (time) pressure