Position: Middle System Administrator
Company: SoftServe
Category: Support
Experience required: 1y
English level: upper

Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success.   We're hiring an Atlassian application administrator to join the SoftServe Applications team in Technical Operations. Our team supports a variety of tools such as Jira, Confluence, Bitbucket, and Fisheye/Crucible. These staff-facing collaborative tools are critical for our external clients.

YOU ARE 

-Experienced in administering on-premises Atlassian tools (Jira, -Confluence, Bitbucket, Fisheye/Crucible) on application and infrastructure level
-Skilled in administering Atlassian add-ons
-Experient with Jira/Confluence database
-Showing background of a customer-facing role
-Having excellent time and task-management skills
-Confident in troubleshooting complex issues
-Demonstrating good verbal and written communication skills (English level Intermediate+)

Desired experience comprises
-A concept of HTML/CSS
-Scripting background (Bash, Python, Groovy, etc.)
-Ability to work on a Unix/Linux command line
-Strong knowledge of SQL

This background will make you stand out
-Linux/Unix system administration, DevOps 
-APIs and tool/service integration
-Performance monitoring

YOU WANT TO WORK WITH
-Different software integrations & task tracking systems
-Challenges to find the best solutions for the customers
-Handling  application configuration requests
-Evaluating of new application releases and 3rd-party add-ons
-Integrations of Atlassian apps with other systems
-Assisting end-users with workflow documentation, improvement, & solutions; helping them select the right tools for their jobs
-Assisting end-users with wiki content layout, integration & authoring
-Assisting end-users with Bitbucket/git questions and customization
-Maintaining and supporting on-premises Atlassian infrastructure (application and DB servers, load balancers, etc.)
-Communication with client’s stakeholders, identifying and implementing their requirements towards application

TOGETHER WE WILL
-Complete complex incident\problem troubleshooting and resolving issues in Atlassian tool set
-Work on standardizing the routine end-user requests
-Analyze and consult client on tools optimization\performance improvements
-Implement major/minor system upgrades (upgrading JIRA to a new version, etc.)
-Work on the solutions focused on customer success and work optimization
-Help customers to implement their tool-related requests
-Be involved in communication with the client (participating in weekly meetings, etc.)