Position: Technical Support Engineer Tier
Company: SimilardevGlobal
Category: Support
Experience required: 5y
English level: fluent

You will work closely with the development, operations, and support teams to troubleshoot and resolve complex technical issues.


Responsibilities:

·         Assist with the deployment, configuration, and maintenance of production environments

·         Troubleshoot and resolve complex technical issues in production environments and mostly assist both level 1 and level 2 specialists

·         Collaborate with the development, operations, and support teams to identify and resolve issues

·         Participate in on-call rotation to ensure timely resolution of production issues

·         Actively contribute to the continuous improvement of our processes and systems

 

Requirements:

·         Bachelor’s degree in Computer Science or a related field

·         5+ years of experience in an SRE role

·         Strong experience with  tools such as Helm and Terraform

·         Expertise in one or more programming languages such as Python, Go, or Java

·         Experience with containerization technologies such as Docker and Kubernetes

·         Experience with cloud platforms such as AWS, Azure, or GCP

·         Strong problem-solving and communication skills

·         Availability for on-call duties as required

 

Preferred Qualifications:

·         Experience with distributed systems and microservices architecture

·         Knowledge of Agile software development methodologies

·         Experience with monitoring and logging tools such as Grafana, Prometheus, and ELK stack

·         Experience with database management systems

·         Experience with security best practices in production environments