Position: Technical Support Engineer
Company: AMTOSS
Category: Support
Experience required: 2y
English level: fluent

A global leader in the online comparison market. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology stack is AWS, microservices on Docker, Kubernetes and BigData.
We are looking for a highly motivated Technical Support Engineer to join our growing Technical Support  team and be a part of our RD department.

**Responsibilities:**
- E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.
- Manage Production Incidents on our websites and internal infrastructure -  Identify issues severity and impact from a Technical and business aspects , Own issue till resolution and report progress to relevant stakeholders.
- Production Sites and Application Monitoring -  RD focal point overseeing production systems monitoring and Health Check status.
- Reporting  - Provide company stakeholders with periodic  performance insights reports.
- On-Call readiness during offline-hours supporting priority production Incidents.

**Requirements:**
- 2+ years’ experience in Tier 2-3 technical support roles.
- Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).
- Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.
- Knowledge in web:  HTML, CSS,JS etc.
- Basic knowledge of troubleshooting performance issues in distributed microservices environment.
- Familiar with Google Adwords/Analytics - an advantage.
- Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch) -  advantage.
- Experience with ETL and BI tools such as Tableau  -  advantage.
- English fluency – A MUST.
- Passion for support and helping others.
- Proven record of working in a highly pressured multi-tasking environment and working independently.

**We offer:**

- 24 working days of vacation;
- Paid sickness leave;
- Official Ukrainian holidays are non-working days;
- Flexible work schedule, the ability to work from home if necessary;
- English courses;
- Pleasant family atmosphere and minimal bureaucracy;
- Comfortable working environment;
- Highly professional colleagues;
- Tax compensation;
- Accounting support;
- Compensation for external trainings and conferences;
- Corporate events and team buildings;
- Medical insurance.