Position: Architect for CRM Integration and Automation
Company: New Wave Devs
Category: Lead
Experience required: 3y
English level: upper

We are a dynamic tourism company dedicated to delivering exceptional travel experiences to our clients. Based in Cape Town, we are passionate about showcasing the beauty of South Africa to the world.

Key Responsibilities:
Evaluate our existing CRM system and recommend improvements or alternative solutions.
Integrate CRM, booking systems, payment gateways, and marketing platforms through custom API integrations.
Design and implement automated workflows using tools like Zapier, Podio, and Pipedrive.
Develop custom scripts using Google Apps Script for streamlined internal processes.
Consolidate customer data, generate automated reports, and provide insights for informed decision-making.
Ensure scalability, security, and compliance of the automation solutions.

Requirements:
Proven experience as a Solution Architect in CRM integration and process automation.
Expertise in tools such as Zapier, Podio, Pipedrive, and Google Apps Script.
A track record of successfully implementing and managing CRM systems and automation solutions.
Strong analytical and problem-solving skills with a focus on efficiency and user experience.
Exceptional communication and collaboration abilities to work with our team seamlessly.
Prior experience in the tourism industry is a plus but not mandatory.

Company values ​​are based on the fact that we hire people, not “resources”, which means:
— An absolute prohibition on forced overtime. Your family, hobby, dog, and so on will never be left without you because someone “asked” you to work longer;
— If overtime is present, of course at the request of a candidate and of course is paid;
— NO formal communication, we love jokes;
— An internally developed training system for employees to improve skills during working hours;
— A bonus system that involves additional payment for solving risky tasks or for additional responsibility on a project.

Hurry up and write to us. Looking forward to cooperating with you!