Position: Account manager
Company: XFamily
Category: Business Analyst
Experience required: 1y
English level: upper

Responsibilities:

Provide operational support to assigned partners;

Develop and maintain long-term client relationships

Cross-functional coordination of ongoing tasks;

Identifying upsell opportunities and growing revenue from existing partners;

Arrange tasks in CRM / Ticket system.

Operate as the point of contact for customer’s operation team

Ensure clients receive requested info and services in a timely fashion

Communicate client needs and demands to the team

Track system performance metrics on a daily basis

Create reports for partners

Performed quality checks, developed and reviewed performance reports, identified improvement areas, and implemented measures to improve performance levels and meet objectives.

Requirements:

1+ years of experience in an account management position in SaaS B2B companies;

Experience in the field of Crypto / Blockchain;

Sales CRM experience (Salesforce, HubSpot, Pipedrive, etc.);

English: Upper-intermediate - must have.

Would be a plus:

Understanding of API based work;

B2B FinTech experience.

We offer

Challenging & professional work environment.

Interesting work in an international project.

24 working days of paid vacation, paid sick leave.

Competitive compensation depending on experience and skills.

Flexible work schedule - the ability to work on tasks remotely. It doesn't matter to us where you work, as long as tasks are completed on time, and you are in touch with a team.

Partial coverage of costs for certification and IT conferences.

We work remotely, with the ability to work from the office/coworking in your city.

About company

We're a software development company specializing in Fintech (Blockchain & Crypto) solutions. We aim to deliver products that improve the financial experience and make asset management available to everybody. Our company is always open for progressive and result oriented specialists.

Our perfect candidate is a person, who has deep knowledge in their direction, experience in banking payments, services and also has enough knowledge about blockchain and crypto.