Position: 🧩Customer Support Specialist
Company: Innovecs
Category: Support
Experience required: 1y
English level: intermediate

As a Customer/Technical Support Specialist you will act as an interface between customers and our products. This includes helping our customers with potential issues regarding our company and products. You will also act as an advisor to our product management & R&D teams, raising recurring and pressing issues.

**RESPONSIBILITIES**
Give quick and accurate service to our customers via multiple communication channels
Identify, analyze, troubleshoot, and resolve issues related to our products
Prioritize and manage multiple issues from customers on our products
Work closely and Build relationships with R&D and product Management teams, provide feedback on the product functionality and clarify the product behavior
Help build a wide knowledge base based on common issues and deep understanding of our products

**REQUIREMENTS**
Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Independent and self-learner, with high personal accountability, and a positive and professional attitude
A great communicator with a strong focus on relationships with your customers
Ability to multitask and work well under pressure
High level of english – both written and verbal communication skills
Basic Windows OS troubleshooting skills

**WILL BE A PLUS**
1+ years experience in a tech-oriented position (Technical support, QA, etc...)
Bachelor’s degree technical or scientific field– Industrial Engineering/ Biology/ Physics/ Computer Science etc...
SQL, Excel and data analysis experience
Familiarity with Cyber Security matters and terminology

**WHAT WE LOVE ABOUT INNOVECS**
• An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
• We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
• Regular performance based salary and career development reviews;
• Medical insurance (health), employee assistance program;
• Paid vacation, holidays and sick leaves;
• Gym 24/7, personal fitness instructor;
• Massage in the office, personal wellness consultant;
• English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
• Referral program;
• Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.