Position: Solutions Engineer
Company: Redpoint
Category: Lead
Experience required: 1y
English level: upper

**What We’re Looking For**

We are looking to add an energetic Solutions Engineer to our fast-growing team. You will become the subject matter expert in all Redpoint RTLS products and solutions by working closely with Redpoint Sales, Product Management and Engineering teams. You will be responsible for planning and implementing Redpoint RTLS solutions with our partners and customers, including carrying out site surveys, feasibility studies and assessing different deployment options. You may travel to customers sites to lead or assist with the planning, installation or commissioning of Redpoint RTLS hardware and software. You will be the contact for our sales organisation during the early sales and planning phases, scoping future deployments and provide on-going support to partners and customers for active Redpoint systems.


**Who You Are**
 You are someone with a solid background who will bring the following education and skill set:
•	Engage with partners/customers to gain deep understanding of use cases and value proposition of customer projects, prioritizing effort based on impact on team productivity and profit or as direct by the sales manager
•	Proactively scope tailored technical solutions required to address customer requirements, assess customers’ met and unmet needs. Perform site surveys and internal feasibility studies, develop trade-offs analysis and performance metrics
•	Support Business Development for customer demonstration and pre-sales technical consultation
•	Actively secure input from all necessary solution stakeholders at the customer and provide sales with relevant planning documentation and material to enable efficient customer communication and assist deal flow
•	Secure customer technical staff commitments needed to close the deal
•	Lead/coordinate/assist the installation and commissioning of the Redpoint RTLS system on customer sites
•	Collaborate with the development team on trouble-shooting on issues encountered on customer sites, identify, document and report potential software or firmware issues and work with our development team on customer focused resolutions
•	Provide coaching and support the professional development of technical skills and knowledge for our team members and partners
•	Provide training to enable our partners to perform tasks such as site surveys, planning, installation and commissioning
•	Provide on-site customer training and post-installation support
•	Support our partner and customer’s development team for product integration work
•	Opportunistically pursue additional business development opportunities within assigned customers and collaborate with sales to ensure these opportunities are effectively covered.
•	Discover and document new use cases and work with Sales and Product Management to size the potential opportunities. Define required product features and assist in the development of a roadmap to enable growth based on market and customer needs

**QUALIFICATIONS:**
•	Bachelor’s degree in STEM or hands-on work experience in HW/SW solutions engineering, system implementations, or system engineering
•	Knowledge of network infrastructure/security, diagnosis/troubleshooting, and scripting languages
•	Knowledge of navigation, real-time location services, and GPS solutions is desirable
•	Knowledge of wireless communication fundamentals and RF signal propagation theories is a definite plus
•	Possession of a start-up mentality with a hands-on, get things done track records
•	Willing and able to travel domestically and internationally

**OTHER SKILLS:**
•	Excellent written and verbal communication skills
•	Good interpersonal skills and work well in team settings
•	Strong analytical and problem solving skills

Does this sound like you? Let's start a conversation!