Position: Junior Tech Support Specialist
Company: Access Softek
Category: Support
Experience required: 1y
English level: fluent

Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. 
This person manages short-term upgrade projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. 

Working hours - 9am-5pmUS EST (NewYork timezone).

Responsibilities include
Understanding our banking software and apps in-depth
Tracking project statuses, meeting deadlines, and launching new products
Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
Configuring mobile banking apps and performing some technical configurations
Coordinating integrations with third party financial services
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during implementation
Performing basic QA tests after implementing changes
Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people

Requirements include
Excellent written and spoken English
Ability to establish good working relationship with customers
Solid troubleshooting ability
Ability to learn technical skills quickly
In-depth learning and understanding of our mobile and online banking products
Coordination with developers to investigate and diagnose issues
Documenting the constantly changing requests we receive for new feature development
Ability to manage a dynamic work load with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process

Desirable but not required
Experience in technical support
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of US banking system

Our benefits:
Work from anywhere in the world!
Compensation vacation (15 days off in a year).
Global corporate events for all employees.
Internet compensation (50$ per month). 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.