Position: Senior Business Analyst
Company: Mechanic Advisor
Category: Business Analyst
Experience required: 5y
English level: upper

Mechanic Advisor is a Boston(USA) based company with a development office in Lviv(Ukraine). We are trying to change the way repair shops communicate with customers through an automated marketing platform, web directory, and telematics device.

​About Project:
A robust auto shop marketing platform designed for managing and retaining car owners and their vehicles. Our automated systems seamlessly integrate into existing platforms, making installation as easy as “plug and play”. We believe that working on a product that is fighting to be an industry leader and built with the help of the most up-to-date techniques and technologies would be fun for a new team member.

About Team:
The product team consists of 50+ people overall. The team in Ukraine consists of 25 people

What You'll Do:
You will join our Ukraine-based in-house development team, whose responsible for building our core product: a SaaS CRM for auto repair shops. You’ll act as the “voice of the customer” for the Ukraine office. You’ll spend time with our product, CS, and Sales team to deeply understand our customers’ needs. You’ll integrate yourself with the Ukraine development, design, QA, and Project team becoming part of the day-to-day scrum processes. You’ll advocate for customer needs ensuring that we’re continuously building solutions that deliver an A+ customer experience.
The role has all the advantages of working in a product team: lots of variety, opportunity to work cross-functionally with both tech and business-minded teams, chance to influence the direction of development, and opportunity to grow with the role.

Responsibilities:
- Ensuring the scrum team (development, design, and QA) has a solid understanding of the customer and the roadmap.
- Double-clicking into the roadmap and product specs. Where needed, decomposing requirements into detailed user stories, acceptance criteria, to ensure maximum usability.
- Translating how the business or customer works for the scrum team.
- Collaborate proactively with business stakeholders, product management, customer success, and sales to create reciprocal visibility into team goals.
- Planning and monitoring project execution with regular check-in on requirements;
- Manage solution scope, detect and track changes. Manage requirements-related conflicts and issues up to resolution. Escalate as needed.
- User Acceptance testing. Work with QA to maintain the highest level of quality.
- Conduct demos and training sessions for internal and external stakeholders.
- Partner with the Customer Success team to ensure our Knowledge Base of how the product works is accurate and up to date.
- Advocating for the business needs as a whole.
- Reporting and monitoring project performance. Communicating KPIs to the business.
- Conducting internal product analytics: analyzing the feature usage and performance, bottleneck/opportunity identification, etc. Use data to back up prioritization decisions.
- Most importantly, care about continuous improvement of customer satisfaction.​

We offer:

- 18 Paid Vacation Days + Ukraine State Holidays
- Sick Leave (5 fully paid working days) + ability to request approval for additional paid days for unique circumstances
- Ability to get unpaid day-off if needed (except for days when there is a lot of urgent work)
- Certiﬁcations and Conferences ($400 per year)
- Sports Attendance ($350 per year)
- Medical Insurance ($350 per year depending on the insurance program)
- Quarterly incentives: each quarter there will be opportunities to reach goals that will have rewards such as financial bonuses, time off, and special events. We may provide a plan to complete a task by x date and if completed the team will take the day off to do something fun