Position: Customer Support Manager 1 Line
Company: Growave
Category: Support
Experience required: 1y
English level: fluent

**We’re looking for someone who: **
* Language skills: English (at least upper-intermediate);
* 1+ years of experience in a customer service position (1 Line prioritized);
* Has great customer service skills;
* Excels as both a written and verbal communicator;
* Team player and enjoys collaborating;
* Able to translate technical ideas for non-technical audiences;
* Demonstrable critical thinking, communication, creative problem-solving skills, attentive to details and proactive;
* Able to learn new software platforms quickly;
* Familiar with chats and CRM platforms;
* People/Сustomer Oriented - able to adapt/respond to different types of characters;
* Has strong phone contact handling skills, active listening and loves delighting customers;
* Stable internet connection with speeds high enough for videoconferencing and screen sharing. Having a backup (e.g., high-speed cellular internet) is a plus. 

**It would be great if the applicant has:**
* Basic understanding of e-commerce and Shopify platform;

**Responsibilities*
* Actively interact with our customers to solve their problems and challenges.

**Working conditions**
* Full-remote work; 
* Friendly and open-minded atmosphere;
* Mentorship for the entire probationary period;
* Paid work holidays; 
* Working with people all around the world with international businesses.

ATTENTION: The working time has to be covered from 12AM to 9AM by GMT+6 (Kyrgyzstan).