Position: German Speaking Support Coordinator
Company: KindGeek
Category: Support
Experience required: 1y
English level: upper

The ideal candidate should be aware of his/her abilities to work with a great diversity of personalities and enthusiastic about the importance of end-user satisfaction. If you have a technical background it is your advantage. If you are an energetic team player, we will be happy to see you in our team!
And remember German is your key asset to win our hearts and to make happy our Swiss client!


As a Support Coordinator, you will:

Being the first line of contact on phone and email/tickets;
Diagnosing issues and attempting Level 1 resolution;
Collecting required information from end-users for problem escalation to the second line of support (client’s team or development team depending on issue type);
Specifying new requirements/requests based on spoken and written communication if necessary;
Working with the development team to schedule service work;
Helping the client’s team with data management upon request.


We are looking for a Support Coordinator who: 

Have verbal and written fluency in German;
Have an associate or Bachelor’s degree in a technology/economy field or comparable experience, e.g. QA engineer;
Having previous work in customer support for the IT industry is an advantage;
Have the ability to communicate regarding technical staff in a simple and clear manner with the end-users;
Can speak and write in English (advanced level);
Manifests KindGeek corporate values – trust, transparency, social responsibility, and the sense of beauty.


The client is one of the most famous Swiss universities, traditionally featuring in various TOP-100 world universities rankings. Being an innovative institution, the university has gone through a digital transformation in recent years. We are working on the solution that combines features of the Research Information System and Campus Management Platform.