Position: Technical Support
Company: Palavero Inc.
Category: Support
Experience required: 2y
English level: upper

Hello! We are looking for an experienced Technical Support for a long-term partnership to work in an IT product manufacturing company specializing in software development, B2B platforms and SAAS services. Remote with flexible schedule.

Requirements
•	Basic knowledge of Java
•	Basic knowledge of SQL
•	Experience with Relational Database
•	Experience with REST API
•	JSON
•	Git
•	English - Intermediate (writing and verbal communication skills)

Responsibilities
•	Investigate and supply analysis to fix application/configuration issues (improper configuration/deny of services etc.)
troubleshooting of B2B customers issues
•	Creating and maintenance integration processes with new customers
•	Support customers during the “go live” process
•	Respond to customers’ inquiries relating to information, product functionality, and issues
•	Assisting in developing support documentation for partners.

Work conditions
•	Company: SPRIBE is an IT product company specializing in the development of software, B2B platforms and SAAS services in the iGaming industry

Conditions:
Remote
21 working days of paid vacation
English courses
Paid sick leaves
Medical insurance