Position: Customer Support Agent
Company: Gravity
Category: Support
Experience required: 1y
English level: upper

Follow the scope of responsibilities and required skills. If you feel we can fit each other — apply immediately and let’s rock it!
 
**What will you do:**
- Handle high volume live chat and other online tools;
- Provide accurate, valid and comprehensive information;
- Follow communication procedures, guidelines, and policies;
- Support other business units with customer liaison, accurately document customer requests;
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
- Go the extra mile to engage customers.

**What is important for us:**
- Intermediate + English speaker;
- Minimum 1-year experience in customer service;
- High level of honesty and integrity; 
- Proactive and meticulous; 
- A sense of responsibility and teamwork spirit;
- Ability to work under pressure, strong communication skills, and exceed expectations;
- Passionate for the customer service industry and can accept work under different work shifts;
- Positive about the gambling industry.

**Why to be by our side:**
- Comfortable conditions for your productive work and professional growth;
- Friendly environment and powerful corporate culture;
- Work-life balance and practice flexible schedule;
- Internal courses, KSSs and monthly teambuildings.
 
If you think we are a perfect match, go through our Hiring Process and apply immediately:
1. HR Screening
Thank you for applying, now your CV goes to our recruitment team. If it fits our job description, our recruiter calls you to get some info about you.
2. Technical interview
We have an online interview in Google meet. It includes technical and HR parts, and takes up to 30 mins. 
3. Final interview
We invite you to the final interview and have some get-to-know meeting, where both you and we are able to get answers to all the left questions.
4.  Offer letter
We send you an offer and wait passionately for you at our team. Congrats :)