Position: Senior Business Analyst (CRM and Travel)
Company: Nixwood
Category: Business Analyst
Experience required: 3y
English level: upper

The customer is an industry-leading global corporate travel management company. It operates in 109 countries and provides global corporate travel management services.

The goal of the initial project is to build a back-office desktop system for travel agents based on MS Dynamics 365 platform.

The BA role is supposed to establish relationships with key Business and IT stakeholders from the customer side and continue working on new scope and opportunities.

Responsibilities
Business requirements elicitation in cooperation with the product management team and business
Evaluate an existing solution and business processes
Analyze technical details in cooperation with development teams, architect, and other technical experts
Assist product management team with prioritizing features based on business needs
Communicate with the product management team on a daily basis
Requirements
3+ years of experience working in an Enterprise environment with different stakeholders
Strong experience in user stories creation and defining acceptance criteria
Understanding of requirements traceability
Practical experience with Agile methodology
Facilitate discussions, ensure effective communication. Negotiate and build consensus; develop relationships with all the project stakeholders
Basic IT knowledge (API understanding, API use-cases analysis, integrational scenarios requirements analysis)
Self-motivated and stress-resistant
English level: B2+
Nice to have
Working experience in Travel Domain, ideally in TMC sub-domain, understanding operational model (mid and backoffice)
Practical experience with CRM MS Dynamics 365
Hands-on experience working with Jira
Experience with large complex and customizable enterprise products like CRM, BPM and Workflows