Position: Internal Support
Company: Mealco
Category: Support
Experience required: no_exp
English level: upper

We are looking for a Rockstar that exhibits curiosity, creativity, deep intellectual powers, and a bias for action to support our product that serves millions of US customers and partners.

**Required skills and experience**
- Upper-intermediate to fluent English.
- Tech-savvy.
- Bachelor’s degree, preferably with an emphasis on Business or Engineering.
- Ability to learn new concepts quickly.
- Ability to work well in a fast-paced environment.
- Strong time management and prioritization skills.
- Ability to capture a complete and accurate problem/symptom description of an issue.
- Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
- A can-do attitude and a team player.

**As a plus**
- Experience in customer support or similar jobs
- Experience in the food industry
- Knowledge of SQL
- Familiarity with QA processes

**Responsibilities**
Support the project in production. Working directly with internal customers on issues to deliver timely resolution and capture customer feedback to influence product improvements.

- Evening shift work. Availability for late evening support.
- Internal support – reacting to users' requests and:
-- Helping users to find solutions/workarounds
-- Resolving issues
-- Tracking issues and solutions
- Support the project in production
- Validating data
- Fixing data in the DB
- Monitoring the system

**We offer**
Competitive salary.
Growth opportunities.
Stock options at a fast-growing NY-based startup.
A highly ambitious and friendly global team.
Paid vacation days, PTO days, and other benefits.
Exposure to a leading early-stage startup.

**Project description**
Mealco is building restaurants of the future using innovative technology as our backbone. Our leading software and analytics help propel both new and existing restaurant brands through a focus on digital and delivery-first concepts. We are backed by top United States investors and CEOs, and we are quickly scaling. Secretive projects that will influence millions of consumers around the globe; apply to learn more.