Position: Engagement Manager
Company: P2H
Category: Other
Experience required: no_exp
English level: upper

More about us https://www.p2h.com/blog/the-engagement-management-process-how-to-identify-clients-needs-and-meet-their-expectations/

Requirements:
- Strong communication, customer service and support skills
- Strong analytical and problem-solving skills
- Good spoken and written English — Upper-Intermediate and above
- Quick decision-making, flexibility
- High level of self-organization, attention to details
- Self-motivated and responsible

**Great to have:**
- Previous experience in IT
- Understanding of web development life cycle

**Responsibilities:**
- Processing new incoming requests
- Familiarising the client with the company / services
- Analysing the client and forecasting the profitability from cooperation
- Investigating the client’s request and identifying the actual need of the client
- Understanding the best way of handling the client’s request and referring the client to the proper team
- Assisting the clients with the project estimation and answering the queries about the technologies / development process etc.
- Communicating with the clients (via email / live chat / phone etc.) as well as with development teams / PMs / account managers / marketing team / financial and internal development departments

**We offer:**
- You can work remotely.
- We provide complete legal and accounting support for all our contract workers.
- Our well-developed knowledge transfer system will enable you to master new technologies and tools fast.
- You will have a lot of opportunities to make your own decisions and hone T-shaped skills since our company has a flat organizational structure.