Position: Technical Account Manager
Company: 3Shape
Category: Support
Experience required: 2y
English level: fluent

You will join our global Orthodontic team and be part of our International Product Management team in Kiev from where you will be supporting our partners and customers using the world's leading 3D scanners and CAD/CAM system for Dentistry. In this position, you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark, Kyiv and other offices.

You should possess the following competencies:
Professional:
- Fluent in English, verbal and written. Additional major languages (German, French, Chinese etc.) will be an advantage
- Extensive knowledge and hands on experience within IT technologies (Microsoft Windows based)
- Profound understanding of networking, IT infrastructure, client-server setup
- Database (MSSQL or other) administration knowledge
- Experience in installation of software and hardware
- Experience in testing system installation settings with different IT solutions
- A relevant IT education (is a plus)
- Business communication and negotiation experience
- Knowledge about the dental industry and a natural flair for technology will be an advantage
 
Personal:
- A commercial mindset with a good understanding of customer needs and requirements
- Strong analytical skills
- Excellent communication skills and strong sense of responsibility
- Personal drive and ability to handle multiple tasks under the deadline
- Coping well with dynamic and high-activity-level environment
- Intercultural competence
- Service minded
 
Areas of responsibility:
- Communication with users about technical issues. Users can be both technical and non-technical.
- Participate in solution presales, quotation and proofing activities working with Product Management team
- Supporting the efficient roll-out of new products
- Leading investigation of product issues on customer's side and in market
- Lead the solution scoping, planning and implementation (on-site and remote) process together with the team
- Be the customer' main contact in relation of any issues or system adjustments
- Engage with our international technology partners of manufacturing equipment together with Development
- Report feedback from customer implementations to Product Management to ensure continuous improvements of our solutions
- Problems identification and arranging them to be solved by the development
- 3Shape's customers are located all over the world and hence you will have some travel activity from time to time
 
We offer:
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Occasional business trips to Western Europe
- Competitive salary level
- Good working conditions in a comfortable office (not open space!) near National Technical University "KPI"
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Possibility of partially remote work
- A parking lot with free spaces for employees
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance (incl. massage in the office).
- English classes with a native speaker
- Compensation of lunches
- Regular company events
- Opportunity to become a part of the success that 3Shape has created over the past 20 years
 
We will be glad to welcome you in our team!