Position: Senior Salesforce Business Analyst
Company: NCube
Category: Business Analyst
Experience required: 5y
English level: upper

We are looking for an experienced Salesforce Business Analyst who will be responsible for analyzing and assessing business processes and data to identify opportunities to streamline them and prepare for automation and/or implementation using Salesforce Clouds. You will work with stakeholders from different departments, including sales, marketing, finance and customer service, to understand their business requirements and translate them into actionable specifications while advising on best practices.
If you like challenges, if you are curious, proactive and have good interpersonal skills, you like to exchange and share your knowledge in a collaborative and positive atmosphere, join our team! 
 
Experience / Skills: 

-5+ years of IT Business Analyst experience   
-3+ years of Salesforce or other CRM implementation experience  
-Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions  
-Knowledge of Sales or Service Cloud with Experience Cloud   
- Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders  
- Ability to work collaboratively with cross-functional teams  
- Salesforce Administrator or Salesforce Certified Business Analyst certification  
- Experience analyzing large data sets, understanding data models, and performing data analysis 
- Upper-Intermediate or Advanced English 

Good to have:  

- Experienced in data visualization technology is preferred 
- Bachelor's degree in business administration, computer science, or a related field 

Responsibilities: 
 
- Collaborate with business stakeholders to understand current state issues and challenges and project objectives  
- Consult client on how Salesforce can be leveraged to meet business needs and provide guidance on industry best practices to solve common business challenges  
- Gather, analyze and document business requirements and translate them into technical specifications for Salesforce solutions  
- Consider the business implications of the technology application to the current and future state business environment, identify and manage the risks associated with the solution  
- Design Salesforce solutions using standard configuration and tools to meet business needs; research and identify 3rd party tools to address the business needs  
- Create user stories, process flows, and other requirements documentation, as well as prepare training manuals   
- Participate in verification and validation of Salesforce solutions to ensure they meet business needs  
- Work with PM, QA, and Dev team to ensure solutions are properly integrated into existing systems  

We offer:  

- Flexible working schedule, fully remote work opportunities, office in the very center of Kyiv  
- Competitive salary with regular review 
- PE 5% Taxes compensations, accountant assistance  
- Vacation (up to 20 working days) 
- Paid sick leave (10 working days) 
- Medical Insurance after probation period (3 months)  
- Online English courses 
- Direct cooperation with the customer 
- Great working environment and team spirit.