Position: Middle Technical Support Specialist (product AirSlate)
Company: AirSlate
Category: Support
Experience required: 1y
English level: upper

Working Schedule:
from 15:00 pm to 00:00 am (chats and tickets)

**Required skills:**
— Experience 1+ year on a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar, oral and writing skills;
— Excellent communications skills;
— Analytical thinking ability to troubleshoot client’s issues and define the root cause;
— Knowledge of Salesforce, Microsoft Dynamics, Netsuite and experience in working with them is a huge plus;
— Technical background is a plus;
— Flexibility in work hours to accommodate US market.

**Tasks and responsibilities:**
— Resolve all types of support issues received via ticketing system and chat;
— Communicate with clients via Zoom and handle product demos;
— Communicate with the Development and QA to resolve client’s issues in a timely manner;
— Define, analyse and escalate client’s enhancement requests to Product team;
— Support customers by providing helpful information, answering questions, and responding to complaints;
— Be the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.

**What We Offer:**

**Flexible Work Environment:** Due to the current status of Covid-19, the team is primarily working remotely. However, we are flexible if you prefer to work from home or come to the office to help you be more productive.

**Opportunities for growth are part of our culture:** The company pays for career upgrade courses, conferences for professionals, and English classes with natives speakers.

**We care about your health:** The company covers medical health insurance and Covid-19 insurance. We also provide gym and massage therapists at the office.

**You are not just an employee, you are part of the business:** We provide options contracts that start vesting on Day One. And believe that our success is your success.

**It’s not only about work here, we trust in sport:** We also have regular athletic activities with professional coaches (Football, basketball, etc). And you can join our online Yoga classes.

**We care about your mood: **We deliver lunches and lots of healthy snacks are always waiting for you at the office.

With us, you will grow professionally by doing work you are proud of and collaborate with a motivated and diverse team.

If you would like to join our team, send us your CV.🚀