Position: Junior/Jun to Mid Support Engineer
Company: GlobalLogic
Category: Support
Experience required: 1y
English level: intermediate

Specifically, in this role, the individual(s) will provide remote and field support to Symbotic customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.

Job Description
SQL and SQL Server is required.
Linux exposure is required.
Powershell/python/Bash scripting experience is a plus.
Gitlab experience a plus.
Working knowledge of Windows O/S configuration is desired.
Working knowledge of Windows User and Account management is a plus.
JIRA experience a plus.
Ansible and Kubernetes experience is desired.
 
Job Responsibilities
Provide escalation support for short-term problem resolution activities.
Perform direct coding and validation activities for support tools.
Create documentation of system-level functionality from a support perspective.
Install highly configurable hardware interfacing software.
Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
Works under pressure in restoring high-priority systems to operations.
Days require on call after hours.