Position: Customer Service Manager
Company: Togizu Technologies
Category: Sales
Experience required: 5y
English level: fluent

Responsibilities:
·      Manage a team of support agents (2-4 agents)
·        Taking ownership of customers issues and following problems through to resolution
·        Improving customer service experience, create engaged customers and facilitate organic growth
·        Setting a clear mission and deploying strategies focused towards that mission
·        Keep ahead of industry’s developments and apply best practices to areas of improvement
·        Control resources and utilise assets to achieve qualitative and quantitative targets
·        Maintain an orderly workflow according to priorities
·        Interfacing with the accounts receivable, credit/collections and client purchasing departments
·        Develop service procedures, policies and standards


Requirements:
·        Proven working experience as a Customer Service Manager
·        Experience in providing customer service support
·        Excellent knowledge of management methods and techniques
·        Super responsible
·        Proficiency in English  (German, Swedish and Danish- big advance!)
·        Working knowledge of customer service software, databases and tools
·        Ability to think strategically and to lead
·        Strong client-facing and communication skills
·        Advanced troubleshooting and multi-tasking skills
·        Customer service orientation
·        Experience in computer/internet world environment