Position: IT Ops Lead Engineer
Company: Ollsent
Category: Lead
Experience required: 5y
English level: fluent

We provide software solutions to businesses and professionals globally, which allows consumers to find, book and pay for beauty and wellness appointments with local businesses via its marketplace.
To put this into context with numbers, 60,000+ businesses and 300,000+ professionals use our platform, and over 20 million appointments are booked per month.
Our platform allows businesses to to use our all-in-one platform to manage their entire operational needs, from appointment booking, point-of-sale, customer record management, marketing automation, loyalty, beauty products inventory and team management, As well as advanced integrations with major tech including Instagram, Facebook, and Google
Our HQ is in London UK, but we have global offices in New York, Vancouver, Sydney, Dublin, Amsterdam and Warsaw.
We’ve raised $185M in venture capital funding to date, and we’re backed by some big names like General Atlantic. This has allowed us to accelerate our business growth plans, and hire at speed.
We currently employ over 300 people globally.

Stack of technology
JavaScript, React, Redux, Ruby
What is the must
Excellent interpersonal skills, ability to ask pertinent questions and understand the issues presented
Excellent troubleshooting and problem-solving skills
Deep knowledge of network, printer and laptops setup
Experience with MDM, and IT management solutions across multiple platforms
Experience working in a multinational environment, supporting teams in different time zones
Excellent knowledge of desktop OSs - macOS, Chrome OS, and Windows, as well as mobile operating systems - Android, iOS
Experience with platforms we use like Google Workspace, Slack, Jira, etc.
•  Will be a plus
Basic coding skills (particularly Javascript!)
Creative thinking and problem-solving mindset
Ability to interact with people from across the business and build strong relationships, including the ability to influence upwards effectively
Happy to roll sleeves up and assist the team when required (team player)
Self-starter and proactive approach
Comfortable working in a fast-paced and changing environment
English - Fluent
What will you do
Technically lead IT Ops
Collaborate with the team, the engineering manager and other leaders in creating the IT Ops roadmap
Own the planning and delivery of the roadmap and the supporting IT initiatives
Keep up to date with new technologies and services that can support the business, and propose how we can make the best use of them.
Ensure the IT Ops team provides best in class IT Operations, and we help the company be more productive.
Mentor other team members and ensure they grow technically.
Collaborate with the engineering manager in the hiring process and people needs of the team.
Support internal users and processes
Assist in on-boarding and off-boarding of employees 
Creating and maintaining tutorials and procedures for end-users
Responding promptly to service issues and user requests
Support the IT Security team
Hardware and software management
Coordinating repairs and replacement of equipment as necessary
Global responsibility for hardware procurement and maintaining the IT inventory
Ensure software versions are audited and up to date
Upgrading, installing and configuring new hardware and software
Additional and ad-hoc duties
Support external and internal IT audits 
Support data access requests
Support and/or covering other team members when required.