Position: Customer Service Coordinator
Company: Netfully
Category: Support
Experience required: 1y
English level: upper

**Requirements:

Good command of English: Upper - intermediate level and higher of speaking and writing
Good communication skills
Experience with customer support
Knowledge of SDLC 
Knowledge of Software development technologies
Technical education as a plus
Ability to work both individually and within a team
A quick mind
Problem solver and a very responsible person
Proven time management, strong organizational and follow up skills;

**Responsibilities:

Communicate with existing customers via emails and chats;
Identify and troubleshoot technical issues and provide effective solutions in collaboration with development or DevOps teams;
Monitoring, managing and coordinating issues on all stages of SDLC 
Internal software improvement in collaboration with development team (meetings, suggestions, feedback)

**WE OFFER:

• Competitive salary.
• Regular assessment and salary review.
• Free English classes.
• Opportunity for self-realization.
• Friendly team and enjoyable working environment.
• Flexible working schedule.
• Remote work.
• Comfortable open-plan office in Downtown.
• 21 days of annual leave.
• 5 sick-paid days.
• Participation in conferences and seminars.