Position: Customer Support Specialist
Company: DMarket
Category: Support
Experience required: 1y
English level: upper

About project: DMarket is a new ecosystem where gamers, developers, and entrepreneurs can efficiently and securely evaluate and trade virtual items. We combine blockchain technologies and seven years of industry experience to open this multi-billion dollar market to the existing world economy.

**Required skills:**
- 1+ years of Customer Support experience
- Literacy, attention to details, stress resistance
- Excellent communication skills and customer-oriented approach
- Responsibility, the will to go extra mile
- Ability to multitask
- B2+ level of English
- Interested in the Web3 & mobile gaming industries
- FinTech experience would be a great advantage

**Responsibilities:**
- Provide written support for customers via tickets, instant messengers, and social media — no calls
- Communicate with native speakers in English
- Review and moderate KYC applications
- Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution
- Be flexible in a dynamic environment, quick-paced changes are constant

**We offer:**
- Team of like-minded professionals
- Insurance
- A unique project with modern technologies
- Paid English classes
- Budget for professional development