Position: Business Analyst
Company: Customertimes
Category: Business Analyst
Experience required: 2y
English level: upper

**We offer:**
- A developed grading system for your individual growth;
- Well-established processes and loyal management;
- Excellent health insurance with coverage of covid cases;
- Flexible work schedule;
- 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate, and 5 working days of paid sick leave without a certificate;
- Certification coverage;
- Paid study of English and more;
- A lot of corporate webinars/workshops/etc.

**Job Responsibilities:**
- Work with clients and end-users to gather, understand, and define business requirements;
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients;
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories;
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies;
- Collaborate with developers to test and verify that solutions will meet the business requirements;
- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training;
- Engage with the customer on additional requirements and business needs;
- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements, and associated process flows;
- Assist with the scoping and planning.

**Requirements:**
- Proven ability to leverage analytical and problem-solving skills in a fast-paced environment.
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
- Strong presentation, communication (written and verbal) skills, and interpersonal skills.
- Experience documenting user stories and creating to-be process flow diagrams.
- Ability to effectively prepare and maintain the following documents/tools:
-- BRD, FRS, SRS;
-- Traceability Matrix;
-- Stakeholder Matrix;
-- Business Processes in BPMN notation;
-- Backlog Management;
-- User Story / Use Case;
-- Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis;
- Proficient in Microsoft Word, Excel, PowerPoint;
- Ability to juggle and prioritize multiple tasks within a collaborative team environment;
- Demonstrates flexibility and willingness to do what it takes to get the job done;
- Drive and desire to learn and grow both technical and functional skill sets;
- Experience with CRM/ERP systems to develop a client or business solutions will be an advantage;
- English - Upper-Intermediate, Advanced will be an advantage.