Position: Content Moderation Manager
Company: Surprise.com
Category: Support
Experience required: no_exp
English level: upper

**What will you be doing?**

- Communicating with customers in a timely and accurate way, via email, social media, and chat;
- Identifying customer needs and helping customers use specific app features;
- Reputation monitoring/content moderation on social media channels;
- Updating our internal databases with information about technical issues and communicating with customers about these updates;
- Following up with customers to ensure their technical issues are resolved;
- Maintaining the fulfillment processes.

**What are we looking for?**

- Good English skills (B2+);
- Pleasant conversational manner both on the phone and in writing;
- Multi-tasking abilities;
- Attentiveness to detail;
- Patience when handling tough cases;
- Ability to handle stressful situations. 

**Benefits**

- Work on interesting and challenging projects, while building a pioneering software category;
- Great atmosphere, with the vibe and energy of a high-growth tech company;
- Competitive salaries;
- Close collaboration between UA and US team members;
- Ultramodern office in the heart of Lviv (Magnus);
- English classes and an immersive English-speaking work environment (we have a lot of native speakers at the office);
- Corporate activities and parties;
- Dedicated wellness area in the office;
- 20 working days of paid vacation and Public Holidays of Ukraine;
- 15 days of paid sick leave;
- Medical Insurance;
- Corporate Taxi (from/to office; up to amount);
- Parking option;
- And, of course, we use Surprise internally!