Position: Junior NOC engineer
Company: Onseo
Category: Support
Experience required: no_exp
English level: intermediate

Requirements:
• IT Technical support skills with knowledge of operating system (Windows and Unix based OS) and software
• Basic knowledge in gambling (SportsBetting) and internet applications/technology
• Knowledge of incident management and ticketing systems (JIRA, Zendesk)
• Processing & triaging incoming L2-L3 requests for the technical support service
• Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to another department
• Good communications skills, intermediate, upper intermediate oral and writing level of English
• Ability to plan work, make fast decisions, stay highly concentrated in stressful workflow situations.
• 24/7 shifts
• Providing prompt and accurate feedback to requesters
• Escalate issues to proper management with complete information when needed
-	Fast-learner

Would be advantage:
• Knowledge/understanding/experience of monitoring systems/applications (Splunk, AppDynamics, Grafana, Kibana)

• Knowledge/understanding of Jenkins

• Knowledge/understanding of network structures (Deployment of pre-prod and prod builds)

•	Experience in a Technical support or similar role