Position: Technical Support Engineer
Company: MLSdev
Category: Support
Experience required: 1y
English level: upper

MLSDev creates innovative digital solutions for clients from the US, Europe, and Arab countries and now we are looking for a professional to join a software development team for one of the USA’s $1B+ valued on-demand delivery projects — Gopuff.

**Responsibilities**:
Participating in the technical team shift roster (24/7);
Assisting in resolving client-side issues;
Providing support and monitoring of cloud-based systems;
Managing customer tickets properly and escalating to the next level of support on time;
Responsible for handling escalations when there are any major issues.

**Skills & Competencies:**
English B1 as a minimum;
Fast learner with a strong ability to work in a fast-paced environment;
Experience with backups and server monitoring;
User experience with Atlassian products (Jira, Confluence, etc).

**Would be a plus:**
Previous experience in technical support;
Hands-on experience with cloud service providers (AWS, Azure, GCP);
Knowledge of Linux;
Python/Bash scripting;
ELK stack;
Monitoring tools (AWS Cloudwatch or Azure cloud monitoring system).

**What we offer:**
Remote work opportunity;
Possibility to collaborate with top engineers experienced in working for Microsoft, TripAdvisor, etc.;
Opportunities for education and development within the company;
Well-established processes;
Individual development plan;
Medical insurance (for UA only);
Free corporate English classes;
Key life events bonuses/support;
Accounting support (for UA only).

**The flow of interaction with our candidates consists of the following key steps:
General interview with the HR;
Technical interview.

MLSDev values the time and efforts of each of our candidates. This way, we make quick decisions and provide feedback on the results at every step of the interview.