Position: HR, Strategic Succes Manager
Company: Pinnakl
Category: HR
Experience required: 2y

Responsibilities:
● Be the main focal point of contact for everything client and EOR employees related.
● Periodic connect and feedback with the client and EOR employees via NPS surveys and check in calls.
● Advise and fulfil client requests efficiently and independently, using your sound judgement and problem-solving skills
● Grow product adoption rate among clients, educate and ensure adoption of company platform across all stakeholders.
● Collaborate across various functions internally to address any issues end-to-end in a timely and productive manner
● Clearly communicate the progress of initiatives to stakeholders, with the ability to process feedback and adjust executive plans accordingly
● Execute client kick off calls and orientation calls to new employees with ability to do presentation of services life cycle and processes.
● Maintain data integrity on various internal applications
● Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and delivering superior customer service experience
The successful Strategic Success Manager will likely have the following experience /
attributes:
● 2-5 years of overall experience in HR Operations/ Assignment Support/ Client
servicing/ Account management/ Global Mobility Support domain
● Knowledge of Global compensation, benefits and payroll administration will be a bonus
● Strong Problem-Solving and Conflict handling and resolving ability
● Multi-tasking ability with an eye for details
● Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups and thriving in a high-pressure and rapidly growing
environment.
● Minimum of bachelor’s degree in any discipline