Position: Technical Support Specialist
Company: Boosta
Category: Support
Experience required: 1y
English level: upper

To make our fantastic Support Team even better, we are looking for a **Technical Support Specialist**! We are an international team that provides support to customers all over the world, but we have since realized that one piece of the puzzle is missing to improve the technical basis and preciseness of our service. What if you were the last piece of the puzzle? 

**What we expect from you:**
- **Upper-intermediate English**
- Basic SQL and practical experience working with a database 
- Practical knowledge of Jira and Chrome Dev Tools 
- Basic theoretical knowledge of HTML, CSS, JS, and client-server architecture 
- Stress resistance, analytical mindset, excellent communication, and problem-solving skills 

**Will be an advantage:**
- Work experience as a Support Representative 

**What you will do:**
- Seek solutions to technical issues using the tools provided 
- Communicate with our customers to gain a deeper knowledge of the issue and offer a solution (through chat, phone, or email) 
- Communicate with Support Agents who will be reporting technical issues to you 
- Solve issues that require minimal technical intervention, fix simple bugs 
- Forward QA and Dev Team with more complex issues 
- Analyse types and frequency of appearing issues, create technical tasks for new system functions that will help to solve the most frequent categories of technical requests 
- Document technical knowledge in the knowledge base, inform Support Team about upcoming system functions and technical updates, prepare guides 

**To be sure that we are the best choice for you, just take a look at what we offer:**
- Paid 18 vacation days, 5 days off, 5 days of sick leave without medical confirmation, and up to 30 days of sick leave with medical confirmation 
- Flexible working hours and remote work 
- Compensation for courses, trainings 
- English classes 
- Outstanding corporate parties and teambuilding 

**To speed up our first meeting, you can send your CV and wait for the next few steps:**
- Online English test 
- A short phone call with our recruiter 
- An online interview with your future Team Lead and recruiter 
- And your Offer, of course!