Position: Customer Service Specialist
Company: SMTP
Category: Support
Experience required: 1y
English level: upper

** Responsibilities:**

•	Review email content and report suspicious messages
•	Assist customers through tickets and chat with their technical and billing issues, requests, and queries
•	Perform vetting and monitoring of newly created accounts through emails and calls
•	Escalate unresolved calls to technical departments, using task tracking systems 
•	Maintain exceptional customer service for all support queries and adhere to standard processes and procedures 
•	Respond to emergency situations as assigned 
•	Rotate in 8 hour shifts to provide 24/7 support (including night and weekend shifts, but not regularly)
•	Perform other tasks as assigned by management 

** Requirements:**

•	Advanced language skills in English
•	Solid written and verbal communication skills
•	1+ years of customer service experience in any sphere
•	Confident user of software
•	Good all round computing skills
•	Ability to explain technical issues to customers in a calm and concise manner
•	Solid critical thinking and problem-solving skills
•	Ability to work both independently and as part of a team
•	Willingness to work with people
•	Ability to cope with stressful situations
•	Ability to learn quickly and adapt to a fast-paced support environment

**Would be a plus:**

•	Previous experience working in Technical Support / Inbound Call Center (a chat and phone-based support role)
•	Experience working with CRM (Salesforce) and ticketing systems

**We offer:**

•	40-hour workweek
•	Free opening and dedicated accountant for your PE (FOP) with full tax coverage
•	Company laptop
•	Cozy and spacious office with a kitchen and free coffee and snacks
•	A transparent assessment and reward policy with a yearly review
•	A flat company hierarchy and employee empowerment
•	Team building events
•	Free English lessons
•	Free office parking (Levitana Street)
•	Free taxi trips from work to home at night