Position: Customer Support Specialist (L1, English)
Company: PayDo
Category: Support
Experience required: 1y
English level: upper

As a **Customer Support Specialist**, you’ll be the front line for the users, communicating with them daily, assisting them with any questions.

**Responsibilities:**
• Receive incoming tickets from clients (ticket system in Zendesk) 
• Review and turn into positive customer relationships and satisfaction customers' complaints
• Providing solutions and assistance to clients within a specified time frame due to internal SLA) 
• Consulting new clients with our services 
• Working with Excel tables 
• Compose, split/distribute tasks between other internal departments
• Escalating problems and different issues and monitoring their resolution
• Request and analyze information from the client's reasons for deleting the account
• Provide to clients updated and actual information regarding our product

**Requirements:**
• English level- at least upper-intermediate
• Previous experience in customer support services
• Close tickets according to KPI
• To be initiative (if there are any shortcomings, do not be afraid to take the initiative to solve them)
• Be ready for routine and multitasking
• Independently deal with complex cases
• Ability to create and send requests to other departments and complete them to the end maintain the created reporting (double-check and monitor the file fulfillment)
• Propose solutions or tools to improve support workflow

**What is waiting for you in our team:**
• Challenging projects in FinTech and E-Commerce innovative domains
• Be part of the team launching the world's best-in-class products
• Regular individual salary reviews
• Cozy office near metro Pecherskaya and all the perks of office life (delicious coffee, fruit, and sweets)
• Paid vacation and sick leave, Covid Support
• Regular corporate events, parties