Position: Technical Support Engineer Tier 2
Company: Civenty
Category: Support
Experience required: 1y
English level: intermediate

Requirements:

At least 1 year of experience in IT Operations, Service, or Technical pre/post-sales team, with direct client interaction, in a web-based environment, as a technical support / development / dev-ops engineer.
Knowledge of SQL and experience working with relational databases.
Previous experience in an eCommerce environment is a strong advantage.
Understanding of monitoring and technical support methodologies and tools.
Exceptional troubleshooting skills.
Knowledge of Windows-based production environments (Services, IIS, Application Data Flows).
Experience with debugging tools and analyzing logs.
Knowledge\Experience monitoring Tools and control systems- advantage
Willingness and ability to deep dive into the problem and find the root cause.
Ability to multitask and handle various priorities.
Exceptional interpersonal skills.
Willingness to learn.
Previous experience working in a global organization – advantage.