Position: Customer Support Representative - L1 Support
Company: Temerix
Category: Support
Experience required: 1y
English level: upper

Currently, we are looking for a Customer Support Representative - L1 Support.

Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.
We empower the industry to optimize distribution, generate demand, and maximize revenue
BI solutions market leader with the most comprehensive global data set in travel & hospitality. Fornova is looking for a Customer Support Representative - L1 Support.

Must-have skills

Excellent written and verbal communication skills in English
Service-oriented person
Ability to self-manage and take initiatives
Multitasking
Attention to detail and organizational skills
Basic troubleshooting skills


Responsibilities

Providing quick & efficient customer support across all products while managing multiple chat sessions simultaneously 
Providing professional ongoing service by handling customers' inquiries on ZD tickets
Performing changes in scans configurations based on CS/Clients requirements
Maintaining an aggregated scans information documentation for all of Fornova’s customers 
Enriching Fornova's knowledge base by writing operational and business-related articles based on FAQ