Position: Customer success  manager for Fintech company
Company: Crassula
Category: Support
Experience required: 2y
English level: fluent

We provide White Label Cloud Banking software that helps companies to build and launch Banking projects, PSPs, NEO-banks, Wallets, FX services and other FinTech products in days.
Crassula uses a hybrid employment model, where teammates can choose to work in the offices located in London, Riga, Limassol and Kiev or remotely.
Our team shares experience in banking and payments, compliance and sales, design and security, which helps us to always move, improve and deliver in a professional and friendly manner.

**We are looking for a Client manager**

**Responsibilities:**

- Building long-term relationships with key clients.
- Addressing customer concerns and complaints.
- Act as point of contact for complaints and escalate issues as appropriate
- Collaborate with internal teams e.g. IT, Technical support, senior management to address customers' needs

**Requirements:**

- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; Fintech or banking industry knowledge is a plus
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team

**Work conditions:**

- Remote work in the rapidly growing international company
- You will have the opportunity to grow inside of our company
- You will have the opportunity to join an internationally recognized, award-winning team
- You will have to care about yourself and your work
- Salary 600 -1000  EUR