Position: Community Manager
Company: Ukraine Tech
Category: Business Analyst
Experience required: 1y
English level: upper

**Requirements**
● Experience in the gambling industry (customer service support) from 1 year (Asian market is an advantage)
● Fluent written English
● Customer focus, high level of empathy, analytical mindset.
● Out-of-the-box thinking, willingness to find solutions in any situation.
● The desire to provide a WOW service and meet all customer expectations.

The advantage will be:
Understanding the crypto market
Conflict resolution skills
Understanding the principles of forums, social networks like Reddit, Quora, Medium. 


**Responsibilities**
● Everyday monitoring of brand reviews/mentions on forums, specific platforms for reviews, social networks and other popular social platforms.
● Effective resolution of all customer questions and complaints that come in forums, review sites, social networks. Answering questions and complaints, analyzing the situation and finding the best solutions for the clients.
● Collection and analysis of data received from clients, proposals for optimizing the work of departments, the impact on business processes and communication in the company.
● Develop and implement non-standard scenarios of interaction with the target audience on forums, blogs and sites with reviews.
● Posting of brand’s reviews, comments and other brand promo materials.


**The perks**
Being a part of the company is a wonderful and rewarding experience. You’ll be in an environment of an incredibly diverse team of smart, kind and motivated colleagues in the most inspiring and collaborative office space in the capital of Ukraine, with access to the best tools and platforms to develop your skills and succeed in your role.

In addition, you will receive:
● Career development opportunities;
● Knowledge sharing;
● Private health insurance;
● Paid sick days;
● Corporate events, parties and activities;
● Wellness rewards, including gym memberships;
● Coffee, refreshments, snacks, etc.