Position: Support Manager
Company: Rallyware
Category: Support
Experience required: 1y
English level: upper

Key Responsibilities:
— Provide T1, T2 support via email and help desk software Help Scout;
— Make sure that every request is triaged, tracked and resolved, and that customers are kept updated throughout the process in a timely manner;
— Apply first level troubleshooting and document, escalate issues for further resolution if necessary;
— Interact with technical and QA teams.

Requirements:
— Minimum 0,5 years previous experience of Customer support;
— Upper-intermediate/Advanced English writing skills;
— Customer oriented and responsible attitude;
— Attention to details;
— Excellent organizational skills;
— Analytical skills;
— Desire to learn and develop in the fast-paced work environment.

Will be a plus:
— Experience with email correspondence;
— Experience with JIRA, Confluence;
— Basic understanding of Agile methodology.