Position: Support Specialist
Company: Cloudprinter
Category: Support
Experience required: 1y
English level: upper

We currently have an open job position for a Support Specialist. We are looking for candidates who are able to work on a shift basis.

REQUIREMENTS:

◼ 1+ years of experience in the customer service industry
◼ Upper-Intermediate level of English (both spoken & written)
◼ Excellent communication and negotiation skills
◼ Experience in communicating with B2B companies 
◼ Preferably to be a stress-resistant person
◼ Multitasking
◼ Ability to work effectively with minimal supervision
◼ Attention to details
◼ Night shifts will be expected from time to time.

RESPONSIBILITIES:

◼ Provide support to the platform users on live chat and emails.
◼ Identify and escalate priority issues.
◼ Ensure user satisfaction.
◼ Update user information in our CRM system (experience with HubSpot will be a plus).
◼ Extending Knowledge Base.

WHAT WE OFFER:

- Modern office in the city center
- A young & friendly international team
- Competitive Salary
- Paid sick leaves and vacation
- Ability to travel abroad (visiting our offices all over the world)