Position: Enterprise Customer Success Manager
Company: Terrasoft
Category: Support
Experience required: 2y
English level: fluent

YOUR RESPONSIBILITIES:
-develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication;
-engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth;
-work with customers to ensure they are leveraging the solution effectively and finding value in the service;
-identify growth opportunities within named accounts while ensuring high renewal rates;
-proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates;
-work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.);
-track customer interaction within CRM.
 
WHAT WE EXPECT:
-native English is a must;
-excellent written and verbal communication skills;
-high technical competence with an understanding cloud computing or enterprise IT concepts;
-ability to evaluate customer needs;
-highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business;
-comfortable negotiating contract terms and overcoming pricing objections;
-strong analytical skills;
-being familiar with SaaS;

WHAT WE OFFER:
-opportunity to work in a world leading software company;
-unique experience of working with global markets;
-enormous opportunities for professional and career growth;
-competitive salary;
-professional training;
-modern corporate library;
-regular corporate events;
-healthcare insurance;
-corporate gym and cafe.