Position: Senior Application Support Engineer
Company: Playtech
Category: Support
Experience required: 5y
English level: upper

Playtech is looking for an experienced Senior Application Support Engineer to join our team in Kyiv!

**Job summary:**

We are seeking an experienced senior application support engineer to join IT Services team, who will be responsible for our internal software applications. In this role, your duties will include resolving critical application incidents, working on software upgrade projects of existing applications as well as installing/commissioning new systems. A perfect candidate should demonstrate broad experience in supporting commonly used applications in IT industry, having solid foundation of Windows OS and networking.

**Responsibilities and main duties:**

-	Managing various enterprise applications ensuring their high availability;
-	Managing Incidents, Requests and Changes as required and within SLA;
-	Performing analyses on software application functionality and suggesting improvements;
-	Supporting day to day Incident/Request management for internal systems;
-	Ensures security and efficiency of IT applications;
-	Upgrades systems with new releases;
-	Oversee installation and maintenance of software applications
-	Establishing the root causes of application errors, and escalating serious concerns to direct manager;
-	Keeping a record of configuration changes and scheduling application updates
-	Providing front-end support to clients and colleagues in other departments
-	Documenting processes and monitoring application performance metrics
-	Additional relevant tasks as assigned by the direct manager.

**Requirements for occupation of position:**

Education:
-	A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar

**Skills and Experience:**

-	Experience with Microsoft based applications, ie. IIS/.NET, Sharepoint Online, etc.;
-	Experience with OpenSource web servers (ie. Apache/Nginx/etc) – welcomed;
-	Good understanding of Active Directory, Azure AD and Windows operating systems;
-	Experience with Virtualization on-prem and Cloud (VMWare,Docker,etc);
-	Experience with AWS and Azure –highly anticipated;
-	Experience with scripting - PowerShell;
-	Experience with MS-SQL databases – essential but not mandatory;
-	Experience with MySQL/MariaDB databases – welcomed;
-	Experience with Linux OS – welcomed but not mandatory;
-	Experience supporting Atlassian products (Jira/Bitbucket/Bamboo/Confluence) –welcomed but not mandatory;
-	General experience supporting HTTP based applications – mandatory; 
-	Good understanding of DNS, TCP/IP networking – mandatory;
-	Resourcefulness and problem-solving attitude;
-	Ability to keep up with innovation in application design.
-	Experience in project management – very welcomed. 
-	Excellent communication skills.
**Personal skills:**
-	Independence and self-motivation;
-	Recognized flexibility and adaptability – identify issues, think creatively, propose solutions;
-	Strong analytical skills and attention to detail;
-	Driven by high quality standards and always seeking improvements;
-	Ability to prioritize and manage own workload well;
-	Respectful of deadlines and inter-team linked assignments;
-	Taking Ownership – Making sure tasks are followed through and completed
-	Ability to work under pressure;
-	Exceptional verbal and written communication skills;
-	A team player in nature;
-	Desire and ability to learn new skills quickly;
-	High level of integrity;
-	Sensible about managing and protecting confidential information.

**Hierarchy of organizational structure:**

-	Reports to the IT Service Manager;
-	Might collaborate with another cross-functional department team or another Unit within the organization (e.g. HR, Admin, Finance)
-	Establishes contacts with third-party contractors and service suppliers.