Position: Team Lead NOC Support
Company: Civenty
Category: Support
Experience required: 3y
English level: upper

**Responsibilities**

Cynet support team provides expert technical support for worldwide customers and responsible for:

● Installation, configuration and finetune Cynet products remote and on-site.
● Working with customers to ensure full deployment and support.
● Create supporting documentation for customers
● Provide formal remote and onsite training with on the job training to Cynet customers
● Provide Tier1-2 support – include deep investigation, provide workaround to various problems while meeting SLAs.
● Working closely with the SoC, Research and Development teams to ensure quick resolution
● Understand customer needs and help to shape Cynet product.


**Requirements**
● Excellent communication skills and a passion for providing top notch service. (written and verbal)
● Strong technical troubleshooting skills and problem solving.
● Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.
● Good knowledge of Mac and Linux distribution.
● Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).
● Excellent problem solving.
● Team player.
● Multi-tasking.
● Ability to work under pressure
● Excellent written, verbal and presentation skills in English.

**Nice to have**

● Familiarity with cyber security domain.
● Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
● experience with Databases & SQL queries
● Travel aboard up to 40%

**We can offer you**
● An 8-hour working day without a fixed timetable
● Paid vacation (20 working days) and sick leave (2 weeks) +5 days of undocumented
sick leave
● English courses
● Cozy office in the center of Dnipro with friendly staff
● Competitive salary