Position: Customer Support / Implementation Engineer in product company
Company: Turnkey Labs
Category: Support
Experience required: 5y
English level: upper

Tonic Health is a real-time medical data collection and payments platform that provides a seamless, easy and engaging way for patients to fill out any survey, sign any consent form, or make any payment when and where it’s most convenient for them.

Requirements:
➤ 1+ year experience with cloud-based software;
➤ Experience in communication with English-speaking customers;
➤ Strong analytical skills;
➤ Ability to prioritize the tasks and work under time pressure;
➤ Strong English writing and speaking skills.

Responsibilities:
➤ Understand the workflow from American clients;
➤ Build and configure surveys to meet client needs;
➤ Configure other application elements to meet client needs;
➤ Define testing scenarios;
➤ Troubleshoot client questions;
➤ Participate in American client calls;
➤ Provide accurate time estimates for tasks;
➤ Effectively collaborate with team members.

We offer:
➤ Interesting and challenging work in a dynamic product company
➤ Possibility to come up with ideas, be heard, and see them implemented
➤ Competitive salary, regular salary review, financial stability
➤ Remote work, flexible work schedule
➤ Free English classes
➤ Covering professional learning: conferences, trainings, and other events;
➤ Paid sick leaves and vacations