Position: Production Orders Administrator/Customer Service Specialist with English and German
Company: Xometry Europe
Category: Support
Experience required: 2y
English level: upper

The ultimate goal of this role is to take care of production orders execution through our manufacturing partners' network and to resolve all the unexpected issues encountered during this production process (see company business model description for more details).

Responsibilities:

Supervision of the processing of production orders, and documentation in internal CRM and ERP systems.
Selection of suitable contractors in the database of the production partners.
Support of the manufacturing process: control of dates and dispatch, organization of delivery, and quality control of the products.
Tracking payments, working with customers.
Solving problems and special cases with customers and manufacturers that occur during order processing.
Achieve results despite the difficulties encountered.

A successful candidate:

Primary requirement: Speaks fluently and conducts business correspondence (at a level of B2 or higher) in English and German.
Has at least 2 year of relevant experience (procurement / logistics / order management). Experience in working with engineering orders as well as experience with transactional IT systems for the automation of sales, production, and logistics processes is an advantage.
Is ready to solve problems that differ from the base scenario.
Shows willingness to work overtime (paid). Is available for urgent questions outside of business hours.
Want to work in a fast-growing business environment.
Is willing to systematize own work, to participate in the task of process automation.
Has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office).

Working conditions:

Permanent remote work. Home office.
8-hour working day from 8 a.m. to 5 p.m. by Germany time (GMT+1).
A laptop is provided and communication costs are reimbursed.
Paid overtime.
Paid holiday of 28 calendar days.
Salary based on the results of the interview.