Position: Implementation Manager
Company: SD Solutions
Category: Other
Experience required: 3y
English level: upper

**Responsibilities:**

Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
Use your technical skills in web applications (e.g. HTML/CSS, iframe, etc.) and web services API’s (e.g. SOAP, REST, etc.) to integrate our products and help in resolution of customer issues.
Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
Improve internal processes and systems for more efficient customer interactions.
Develop repeatable and scalable processes to improve project quality and delivery.
Share product feedback with Product and Engineering teams to help improve the product.
Contribute to the internal knowledge base so you can share lessons learned with other resources.

**Requirements:**

4+ years of hands-on implementation experience with SaaS applications.
Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on Accounts Payable functionality (procure to pay).
Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
Relevant account and customer management experience.
Strong analytical, creative thinking and problem solving skills.
Excellent communication, project management and multi-tasking skills.
Detail-oriented and well organized.
Ability to work in a fast-paced, deadline-driven start-up environment.
Passionate about customer service and helping others.
BA/BS in a related field or equivalent experience.

**Advantages:**

Experience with payment systems and/or working at a Fintech company.
Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce).
Experience with compliance and regulatory processes.

**About the company:**

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.