Position: IT Support Specialist
Company: LoveCrafts
Category: Sysadmin
Experience required: 3y
English level: intermediate

**What you will be doing**

First line support for any IT related issues (~200 users in UA / UK / US)
Administering licenses and user accounts across the business
Ensure that all our devices are secure
Procurement / auditing and maintenance of IT equipment
Closely work with the business to ensure a great onboarding experience for our new employees
Ensure employees are offboarded in a timely manner
Training of our employees on software and hardware
Ensuring that we comply with the latest security protocols and guidance
The first projects you will be working on
Implement MDM software across the business
Creating audit processes for licenses and hardware across the business
Working with HR to create an onboarding process for LoveCrafts
Automating onboarding and offboarding processes

**Who you are**

3+ years of working experience as IT Technical Support
Highly proficient in English
Ability to analyze and solve problems
Good communication skills
Experience in training users on software and hardware
Self motivated

**What we’re offering**

Competitive salary to reflect your skills and experience
Benefits package (medical insurance, English classes, flexible schedule)
Official employment
5 weeks of vacation per year
Smart colleagues and supportive team
Remote working for the Covid lockdown period
Smart working practices with flexible working hours
Working environment that values excellence and kindness