Position: Lead Support Engineer (with Kubernetes experience) IRC160541
Company: GlobalLogic
Category: Support
Experience required: 5y
English level: upper

We are looking for a Lead Support Engineer for one of the teams

Description:

Symbotic’s talented and diverse workforce develops disruptive robotic solutions for warehouse automation and supply chain transformation, drives results and focuses on customer satisfaction. Our modular and scalable solutions utilize existing space and high-speed robotics combined with proprietary software and technology.

Since forming in 2007, Symbotic has grown to over 400 employees nationally and supports an impressive, high-profile customer base.

We seek candidates who are passionate about our solution and approach problem solving with a creative mind and a commitment to excellence. If you seek a challenge and want to impact the way the world distributes product from manufacturers to store shelves, we invite you to join our team.

Requirements:

Required Background/Skill
- Bachelor’s degree in Computer Science or related fields, or significant professional DevOps or SRE experience
- 5+ years of previous experience as a developer or SRE with operational responsibilities
- Proven experience responding on-call to incidents with superior knowledge of incident response processes
- Strong skills and experience working with Kubernetes inside and out
- Strong skills and experience working with infrastructure as code tools, such as Terraform
- Solid programming skills and experience with or an ability to quickly become proficient in Go
- Familiarity with container systems such as Kubernetes and Docker
- Ability and willingness to be on-call

Nice to have:
- Experience with building Automation and modules for CI/CD pipelines.
- Programming skills in developing automation modules on Python/Bash.
- Understand virtualization system – Vmware vSphere.
- Experience with Azure infrastructure solutions.
- Monitoring systems like (Prometheus+Grafana) and analyze logs system ELK (ElasticSearch + Logstash + Kibana).
- Basic understand RabbitMQ, Redis and Kafka features and how services can communicate each other.

Soft skills:
- Team lead role experience (for team 8-10 people)
- High communication skills. Be an active participant in the discussion with the customer and determine the requirements and how to draw up a list of tasks for the team.
- Experience with mentoring junior team members
- Quick problem analysis skills.
- Ability to prioritize. Conduct presentations and trainings for other teams, and take an active part in drawing up a work plan for team members.

Preferences:

Virtualization, Ansible, Python, Bash, RabbitMQ, Kafka, ELK, TCP/IP, Azure

Responsibilities:
- Leading a team that works in shifts 24/7.
- Provide technical mentorship for fellow engineers
- Develop services to handle automatic recovery from incidents and disasters
- Set technical vision and innovate to be on the forefront of self-healing SaaS services
- Deploy applications to and manage Kubernetes clusters
- Participate in our on-call rotation to respond to incidents and resolve problems.
- Define infrastructure as a code with IaC tools like Ansible
- Follow our engineering best practices, and ensure alignment with our

GlobalLogic stands with Ukraine

Команда GlobalLogic об'єднує 26 000 спеціалістів на чотирьох континентах та 14 країнах світу. Україна залишається одним з найбільших центрів розробки GlobalLogic, який ми активно підтримуємо та розвиваємо. Кожна з відкритих позицій на нашому сайті - це можливість долучитися до глобальної команди та побудувати успішну міжнародну кар'єру. Де б ви не знаходилися зараз. Ось чому опис всіх позицій на сайті GlobalLogic наведено англійською - основною мовою ІТ та мовою міжнародного спілкування у нашій компанії.
Долучайтеся до команди GlobalLogic, щоб створювати важливе разом!

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.