Position: Product Support Trainee (IRC138720)
Company: GlobalLogic
Category: Support
Experience required: no_exp
English level: upper

**Requirements**

Must have skills:
• Bachelor or Master degree in Computer Science, Information Technologies or similar
• Previous experience in technical/product support:
– Knowledge of the supported product functions
– Skilled in using support tickets processing systems necessary to properly complete tasks assigned
– Following SLA’s. 
– Regular results reporting in accordance with provided instructions and/or templates.
• Experience in maintenance of distributed systems
• Experience with Linux/Unix OS; knowledge of Bash
• Relational databases – be able to write queries using select/join/insert operations Knowledge in SSL/TLS, HTTP protocol, basics of TCP/IP networking
• Knowledge of product lifecycle – ability to log a bug/get fix/test it/provide a hotfix for customers
• Readiness to work closely with customers
• Good English level (written and verbal skills)
• Problem-solving skills and a strong customer service attitude
• Fast & self-learner, team player, organized and responsible, dynamic, motivated

Is merit:
• Java knowledge and experience is a plus
• Working experience for ITSM, Service Desk systems domain is a plus

**Job Responsibilities**
• Support of existing End User Workplace solution
• Provide technical support by troubleshooting and solving bugs and general issues brought up by clients
• Provide workarounds and feedback to product and R&D
• Work closely with the R&D team in order to identify and solve clients’ needs and pain points
• Get familiar with the API, scripts, and samples and interact with the client tech teams in order to solve potential issues
• Communication with a client

**Project Description**
BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business and that IT drives business to the digital age.