Position: Product Support Lead
Company: AMFG
Category: Support
Experience required: 2y
English level: upper

Requirements:
+2 year of English/international product support
Strong communication skills
Fluent in the English language.

This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution disrupting the world of manufacturing.

This is your opportunity to :
accelerate your career in an open, innovative product company that is building the future of manufacturing
work with a highly talented team to solve complex problems using the latest software technologies available
take ownership of your destiny in a product company where you own the product and make the decision

Responsibilities:
Provide global industrial clients with the product support
Communicate with clients by email/tickets (Jira Service Desk) and online meeting
Consulting customers on best practice usage of the product
Setup best practice support processes
Provide customer feedback to product management
Manage customer support team