Position: Helpdesk specialist, IT support
Company: RexSoft
Category: Support
Experience required: 2y
English level: upper

Required skills:

2 + years of experience in IT helpdesk
Exclelent troubleshooting skills
Good knowledge of Windows 7/10: install, configure, troubleshoot;
Experience with Microsoft 365 (creating accounts, editing, adding users, etc.)
Experience with Active Directory;
Experience with Office apps - Outlook, Excel, Word; Configuration and troubleshooting
At least a Strong Intermediate / Upper-Intermediate Level of English both speaking and writing with excellent communication skills, strong customer orientation
Calm, responsible, initiative, self-organized, eager to learn


Will be a plus:

- Experience with Sophos antivirus
- Experience with Email filtering solutions - ProofPoint,Mimecast


Responsibilities and Duties:

Provide quality IT support for end-users
Identifying the causes of user problems and looking for possible solutions;
Requests distribution and interaction with support services of other levels;
Access control to IT services;
Perform software installations and upgrade for end-users
Documentation creation and maintenance
Solving interesting technical problems.


Working conditions:

US working schedule
Possibility of professional growth
Work-from-home is an option