Position: Business operations support
Company: Zoral
Category: Support
Experience required: 2y
English level: upper

Responsibilities: 
•	Get familiar with the mortgage warehouse line business operation processes.
•	Learn how the system to be supported operates and what kind of results it produces as part of the automated mortgage warehouse line business operation processes.
•	Learn the system operation support process, tools and external systems to work with as part of the automated mortgage warehouse line business operation support.
•	Monitor the queue of business operation support tasks from the live system and resolve them, based on the processes and using the tools defined.
•	Communicate with the technical support team and development team on incidents, issues and change requests in the live system, based on the process defined.
•	Work hours: 8am – 5pm EST time zone on workdays and Ukrainian public holidays (if is not a US public holiday too).
Required skills: 
•	Higher financial education 
•	Excellent English written and verbal communication skills 
•	Experience in the fintech area would be a plus
•	Basics understanding or willingness to learn lending, corporate finance discipline, accounting
•	High level of human-relations skills
•	Ability to learn quickly
•	Proven technical capacity and a strong attention to details
•	Experience in supporting a business system / tech support minimum 2+ years 
•	Ability and desire to investigate issues to help determine root cause
•	Strong organizational skills

Project description:
Founded in 2004, Zoral is a fintech software R&D company that helps banks, insurance, and retail to create automation environment that streamlines processes, increases profitability, and optimizes risks. Our comprehensive AI/ML models and real-time decision solutions successfully benefit businesses of all sizes - from startups to London/NY stock exchange listed companies. A dedicated lab focused on predictive systems for digital financial products, as well as offices in London, Philadelphia, and Berlin, help us deliver our technologies in USA, Canada, UK, Australasia, Africa, and Latin America. Innovative experts in software and web development, data science, quality assurance, and digital marketing stand behind the success of Zoral's products and services.
Zoral offers attractive salary, compensation package, as well as good opportunities for career and personal development.