Position: Senior Technical Support Engineer
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper

Requirements:

- Understand and analyze requests, react quickly
- Ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Excellent English, both written and speaking skills are required
- Service oriented with a desire to help people
- Push the matter through
- Detail oriented, reliable, stress-resistant
- Responsible, initiative, multitasking is a must, self-organized, eager to learn
- Able to plan your own time
- Shift work (morning, evening, night)
- 2-3 years of commercial experience with one of the following scripting or programming languages (C / C++ / C# / Objective C / Java / TCL / Python / Perl / Ruby, etc.) (Entry Level)
- Working experience with at least one of the following sets of technologies: virtualization (OpenStack, VMWare), cloud (Azure, AWS), networking (Cisco, Juniper, NFV), operating systems (Linux, Windows), security and performance testing (Breaking Point, ixNetwork, ixLoad), configuration management (Puppet, Chef, Ansible), software development (IDEs, GitHub, Jenkins, Agile/SCRUM) (Entry Level)
- Understanding of Networking concepts (TCP/IP knowledge, understanding of sub-netting and network segmenting, IP routing – configuration & troubleshooting) (Entry Level)
- Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST