Position: Head of customer support
Company: NetGame
Category: Support
Experience required: 3y
English level: fluent

You are a perfect match if you:

- Have 3+ years of experience as Head of customer support;
- Have 5+ years of experience in a customer service;
- Have excellent communication skills;
- Have extensive expertise in B2C customer support in native English speaking countries;
- Have an advanced level of spoken and written English;
- Know what makes an exceptional customer experience!

Responsibility to staff and direct the team :

- Overall responsibility for the development, performance and maintenance of the customer service activities of the project;
- Meet your targets and those of the team as a whole;
- Building a team from scratch and efficient running of the team;
- Organization of an effective workflow for a team in a remote work environment;
- Contribute to training and development of the team;

Responsibilities for the team to include:

- Direct and manage all the customer service activities;
- Direct, manage and monitor the overall performance of the customer services team;
- Effective liaison, support and assistance between customer services department and rest of organization;
- Utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers' issues and complaints in accordance with agreed requirements;
- Development of plans for customer services activities to include customer management to achieve satisfaction targets;
- Support to all other departments with customer service and related issues.

What we offer:

- Competitive compensation always paid on time;
- Professional development, internal and external trainings;
- Work in a strong team with commercially successful products;
- Social package (insurance, paid vacation).