Position: Customer Success Specialist
Company: Treedis
Category: Support
Experience required: 1y
English level: fluent

We are looking for an experienced **Customer Success Specialist** who will be a part of a team responsible for providing quality customer service. If you are enthusiastic person, have good communication skills and willing to learn something new, then we are a good match.

**Your Key Responsibilities**

- Responding to queries of customers in a timely and accurate manner via email;
- Investigating cases, creating Jira tickets and escalating them to the Dev Team;
- Performing recurring issue analysis and proactively supporting system-based solutions;
- Creating the articles and tutorials for the company Help Center.

**About You**

- You have experience as a Customer Success Specialist or similar CS role, preferably in the tech (SaaS) industry.
- Empathy is your middle name.
- You see the bigger picture, but also are a stickler for quality and extremely detail-oriented.
- You know what taking ownership and responsibility means. At Treedis, every team member has a direct impact on our business.
- You a natural born problem solver. You have the ability to carry a stellar trouble-shooting conversation and offer the best solution. You have a strategic approach to problem solving, and don't only respond to recurring questions.
- You are good at leading correspondence.

**Our Requirements**
- You feel comfortable with working remotely.
- Excellent communication skills (verbal and written) in English.

**Nice to have**
Familiarity with following tools: Zendesk, Jira, Slack, Zoom.

**What We Offer**

At Treedis, your work matters. Not only do we provide an environment where everyone can excel and achieve their full potential – we have fun doing it! We offer **the competitive salary** and **flexible work environment** (100% remote).