Position: Customer Support Manager
Company: Aitheon Ukraine
Category: Support
Experience required: 2y
English level: upper

Hi!

We are AITHEON

We believe that people create businesses to share their passions with the world. Unfortunately, today's business model is laden with back-end processes that are time consuming, complicated and require multiple systems; each to complete a different task. Passion is quickly displaced by the demands of daily operations.

Aitheon's mission is to eliminate drudgery and make running a business fun by integrating AI and Robotics in a user friendly way. With your help businesses can become automated in a single, simple platform.

Help us make a difference in the world.

Position: Customer Support Manager

Requirements:
- Fluent English is a must (C1,C2);
- Superior communication skills (written and verbal);
- Ability to develop, implement and assess performance metrics;
- Multitasking, ability to set priorities and manage team time efficiently;
- Reading comprehension and attention to detail;
- Strong problem-solving skills
- Thinking outside the box;
- Self-discipline and patience;
- Basic sales skills;
- Experience with tools like Zendesk, VoIP, etc., is preferred;
- At least 2 year of experience in customer service area.

Responsibilities:
- 24/7 accept chats in shifts and calls.
- Problems solving
- Answer all incoming questions
- Make presales and upsales
- Conduct training for users on how to use the service.

We offer:
- Competitive salary range based on performance (we are covering all tax expenses);
- Medical insurance;
- Paid sick leaves and vacation (24 days on a year);
- Personal development and professional growth (paid 50% cost of classes, workshops, certification);
- Free gym at office and different sports activities;
- Paid lunches;
- We are residents of Unit City;
- Work in a friendly, truly inclusive team with a family-like feel;
- Minimal hierarchy and direct communication with management team.