Position: VP of Service Delivery
Company: CleverLand
Category: Lead
Experience required: 5y
English level: fluent

The Vice President of Service Delivery will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.   

Supervisory Responsibilities:
•	Recruits, interviews, hires, and trains management-level staff in the department. 
•	Oversees the daily workflow of the department.
•	Provides constructive and timely performance evaluations.  
•	Handles discipline and termination of employees in accordance with company policy. 

Duties/Responsibilities:
•	Establishes, implements, and communicates the strategic direction of the organization's operations division.
•	Ensures that Professional Services has billable utilization more than 50%.
•	Ensure that that Professional Services following corporate development rules and SDLC.
•	Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
•	Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
•	Identifies, recommends and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
•	Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.
•	Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
•	Reviews and approves cost control reports, cost estimates, and staffing requirements for projects.
•	Presents periodic performance reports and metrics to the chief executive officer and other leadership.
•	Maintains knowledge of emerging technologies and trends in operations management.
•	Identifies training needs and ensures proper training is developed and provided.
•	Performs other related duties as assigned. 

Required Skills/Abilities: 
•	Excellent verbal and written communication skills.
•	Strong supervisory and leadership skills.
•	Extensive knowledge of the principles, procedures, and best practices in Project Management.
•	Excellent organizational skills and attention to detail.
•	Strong analytical and problem-solving skills.
•	Strong Project Management background

Education and Experience:
•	Bachelor’s degree in Business Administration, Software Engineering PM, or other industry-related field required.
•	At least 10years of industry-related experience including three years in upper management required.
•	Experience with ServiceNow is good to have.