Position: Technical Support Specialist
Company: Luxoft
Category: Support
Experience required: 2y
English level: upper

Project Description:
Join our Development Center and become a member of our open minded, progressive and professional team. We are currently seeking a Technical Support Engineer.
You will be working with a global team that has experience of high quality delivery in a demanding environment. You will be expected to get up to speed with the domain and the standards of delivery quickly and ultimately be a significant contributor to the shared capability of the group.
Responsibilities:
Support the following processes:
- Application decommission
- Database migration
- Coordinate SW packaging / testing / deployment/release management
Mandatory Skills Description:
Requirements:
- university degree computer science, management information systems or professional certifications
- experience working with products like Unix- and Windows application servers, web servers, databases, performance, administration and health checking tools
- knowledge of common network protocols and troubleshooting
- SQL queries knowledge
- experience working in international environment
- taking over accountability and responsibility
- analytical and logical
- good Problem solving and diagnostic skills
- ability to work under pressure and manage multiple, concurrent / conflicting priorities
- A confident communicator that can explain technology to non technical audiences
- Very Proactive and a fast learner
- an excellent communicator, with strong interpersonal skills
- motivated, self-directed and driven
- fluent in English
- Act as strong gate keeper to production environment.
- Mentor , guide and assist a team of junior team members in order to provide high quality application services
- Diagnose system problems
- Familiarity with performance and capacity management.
- Knowledge of ITIL incident and problem management (Experience with Service Now)
- Upholds high standards for timely issue resolutions.
- Promote the overall stability of the system through system monitoring and implementation of best practices to maintain production environment.
Nice-to-Have Skills:
- Knowledge of Gitlab
- Knowledge of JIRA
- Knowledge of Autocad
- Knowledge of Appdynamics