Position: Head of Call Center
Company: SpeedlineHub
Category: Other
Experience required: 2y
English level: upper

We are looking for a candidate who can build and manage the work of the Call Center from scratch.

Call center tasks: sales and retention, player upsell, player retention.

**Requirements:**
- experience in a similar position (or Team Lead) for at least 2 years
- experience in the field of gambling, betting, fintech
- experience in building or managing Call Center (200+ employees)
- experience in building and managing remote teams
- ability to build workflows and control labor productivity
- english is fluent
- willingness to take responsibility for the team, distribution of tasks, work for result
- analytical and operational mindset
- result oriented approach

**Responsibilities:**
- KPI fulfillment
- team training, KPI development
- arrange shift work schedule
- creation and implementation of the department's development - strategy
- management and training of the department
- mentoring of employees, development of the department
- development of motivational solutions to increase work efficiency
- preparation and formation of monthly reports
- work for the result and not limited only to these requirements

**Benefits:**
- work remotely
- health insurance (after probation period)
- paid vacations (20 working days/ year)
- fully paid sick leaves according to the company’s policy
- english courses
- professional development and educational events

**Conditions:**
- we are oriented to the GMT+3 time zone
- working hours: five days working week (lunch break - 1 hour)
- the working day starts from 8:00 to 10:30
- the working day ends from 17:00 to 19:30 (depending on the -working day start and location)