Position: L1 Support/Product company
Company: Jelastic
Category: Support
Experience required: 1y
English level: fluent

Requirements:

Experience in Technical/Customer Support for 1 year and more;
Experience in Linux/UNIX environments;
Fluent English;
Strong troubleshooting skills;
Desire to learn, research, and develop;
Customer-oriented and responsible attitude.

Will be a plus:

Experience in support of cloud products;
Experience in Linux script languages (bash, python);
Technical background;
Experience with native speakers.


What you will do:

Supporting customers via email and over the ticket-system, troubleshooting;
Maintaining and updating the knowledge base, monitoring the infrastructure;
Apply the latest and greatest customer happiness practices;
Introducing support methodologies and tools;
Working in tight integration with Ukraine based RnD and support center.

We Offer:

Flexible schedule, the possibility to work remotely;
Compensation in USD;
Professional growth;
Endless experience in cloud solutions;
Paid training and trial period;
Good bonuses for referring friends.