Position: Customer Success Manager (Account Manager)
Company: Edsson Ukraine LLC
Category: Support
Experience required: 2y
English level: upper

**Job description:**
• Leading client onboarding process
• Working with client accounts, accommodating client needs and financial activity
• Provide solutions according to client’s requirements and specifications
• Close coordination and interaction between team members
• Workflow management and task prioritization
• Implementing improvements in quality, efficiency and response rates
• Ensuring a high level of client retention and strategic opportunities for growth
• Deep understanding of the client’s product and objectives
• Helping clients solve any technical or business related issues
• Active help and involvement in client’s financial activity
• Managing loyal and professional relationships with the client
• Active role in Customer Experience life cycle

**Required Skills:**
• Experience in IT industry or related field
• High level of written and verbal English language (Intermediate or higher)
• Experience in working with B2B clients
• Excellent communication and listening skills
• Self-motivation and good organizational skills
• Goal-oriented approach
• Drive for results and personal growth
• Strong time-management & analytical skills
• Positive attitude

**We offer:**
• Competitive salary
• Flexible schedule
• Social package
• English language courses
• Courses, webinars, seminars to increase professional skills
• Travel opportunities to international events
• Comfortable office located in the quiet neighborhood in the center of Kyiv, near Pechersk
• Possibility to work remotely and onsite
• Snacks & fruit, foosball, fun office environment
• Horizontal hierarchy. No micromanagement pressure
• Open company culture where your ideas and initiatives are valued
• Regular team building & corporate events
• International projects