Position: DevOps Team Lead/Tier 3 Support Lead
Company: Forte Group
Category: DevOps
Experience required: 5y
English level: upper

You will be leading a distributed team across locations and continents – Belarus and the United States. The East European team is the major part of it, the US team is smaller and covers during the nighttime.

It’s a great opportunity for you to get experience working in a multi-cultural Agile environment in a friendly team with professional colleagues and managers, having direct communication with the client, in the financial domain, to enhance your leadership skills, practice English communication and work in the international environment with a globally renowned customer!

**Our motto:** Know about issues in production before customers experience it!

**Our approach:** 100% reliability and maximum automation.

**Responsibility**

● Act as a Technical Product Owner and manage engineering backlog for the team (SRE, software development, bug fixing activities)
● Manage 24/5 Online + Weekend On-call production environments support with the team of engineers located in East Europe and North America
● Make sure the team operates smoothly on a day-to-day basis and responds to the production issues according to the committed SLA
● Make sure the team has an optimal rotation schedule that guarantees reliable coverage during peak load hours and reasonable coverage during less loaded periods
● Make sure the team is constantly learning, increases self-efficiency, and improving its tools and approaches to provide reliable high-quality support services
● Make sure the team is reasonably utilized and spending its incident-free capacity on engineering tasks, software development, bug fixing, software reliability engineering (SRE), in addition, to support duties
● Help each member of the team to meet professional challenges, provide feedback on gaps that require improvements, advice on best approaches to work, maintain 1:1 sessions
● Provide technical excellence and leadership on the team to ensure a service-oriented mindset and quality-first culture are fostered within the team
● Update monitoring & alerts according to product need. Prevent incidents by alerting.
● Share knowledge with the other teams (and beyond), help advance software reliability culture through presentations and other social initiatives

**Requirements**

● Experience in Support or Operations team or service
● Experience in problem-solving under time pressure
● Experience in communication across multiple teams/groups
● Experience leading a team
● Experience working in a multicultural environment would be a plus
● Experience in application development with C#/.NET, Angular/React
● Experience with automatic monitoring and alerting, APM solutions
● Good written and verbal communication skills
● English level above intermediate or higher, fluent preferred
● Understanding Infrastructure as Code principles, preferably in Azure Cloud (terraform/Powershell) would be a plus
● Experience in test automation would be a plus

**About the Project**

The project is the highly secure virtual data room platform that allows thousands of users across the globe to confidently publish business-critical information in real-time for due diligence and analytical purposes.

● Automation scripting: C#, PS1
● Frontend: Angular 9+
● Backend: .NET Core 3.1, REST API’s
● Frameworks: Entity Framework/Dapper, Auto-mapper
● Unit Tests: NUnit
● Database: MS SQL Server
● Azure Cloud Services: AppInsights, Storage, Functions, Service Bus, Cognitive Services, SignalR, Cognitive Search
● Microservices Architecture, Micro Frontends
● Monitoring: NewRelic, Azure AppInsights
● Hosting: Proprietary Data Centers, Azure Cloud
● Incident Management tools: ServiceNow, PagerDuty
● Backlog Management and collaboration tools: Azure DevOps, Confluence
● Repository: Azure DevOps, GitHub versioning control
● Build Server (CI/CD): Azure DevOps