Position: Customer Support Manager
Company: Magnetics
Category: Support
Experience required: 1y
English level: upper

Responsibility

- Communication with VIP clients by email / sms / messengers;
CRM maintenance.

Required skills

- Experience as a support or vip manager in gambling / forex / crypt / binary> 1 year;
- Experience in chats and / or letters (there are telephone, and there are written ones — we need written ones).

Will be a plus

- Knowledge of English at the Advanced level;
- Work experience in IT companies will be +.
- Experience in support services with English or in the «field» will be a great benefit;
- Showing empathy for customer problems is a big plus;
- Personal qualities — attention to detail, responsibility, punctuality, a desire to show extra mile in work.

We offer

- Salary based on interview results;
- Education;
- Regular salary indexation based on your personal growth and the achievements of the project itself;
- Schedule: 5/2, 8 hours a day (nothing out of the ordinary);
- No overtime or inadequate attitude from us;
- Holidays and sick leave at the expense of the company (in fact, you just do not lose your salary at this time);
- We work according to Scrum.