Position: Technical Support Engineer Tier 3
Company: SimilarDev
Category: Support
Experience required: 2y
English level: upper

We are a global leader in intent marketing. We operate comparison websites, such as Top10.com, that drive high value customer acquisition for leading brands.

**Responsibilities:**

· E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.

· Manage Production Incidents on our websites and internal infrastructure - Identify issues severity and impact from Technical and business aspects. Own issue till resolution and report progress to relevant users and stakeholders.

· Production Sites & Application Monitoring -  R&D focal point overseeing production systems monitoring and Health Check status

· On-Call readiness during offline-hours supporting priority production Incidents


**Requirements:**

·       2+ years’ experience in Tier 2-3 technical support roles.

·       Extensive knowledge of SQL scripting (RedShift, MySQL, Athena, MongoDB).

·       Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.

·       Knowledge in web technologies:  HTML, CSS, JS etc.

·       Basic knowledge of troubleshooting performance issues in distributed microservices environment

·       Familiar with Google AdWords /Analytics - an advantage.

·       Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, CloudWatch) -  advantage.

·       Experience with ETL and BI tools such as Tableau  -  advantage.

·       English fluency (Written and Spoken) – A MUST.

·       Passion for support and helping others.

·       Proven record of working in a highly pressured multi-tasking environment and working independently