Position: Business/Process Analyst (CoE)
Company: SoftServe
Category: Business Analyst
Experience required: 2y
English level: upper

WE ARE
SoftServe isn't just about technology – it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make the difference, who have fun, and who love their work. SoftServe supports our talented professionals in answering the question: What impact will you make?

In the business process analysis group, we are Business analysts who are excited about Process analysis and optimization. We are constantly seeking how to bring additional value to our customers by uncovering process improvement opportunities and generating new solutions.

YOU ARE
An experienced Business/Process Analyst who is:
Having at least 2-year experience in IT business analysis
Possessing at least 2-year experience in Process analysis and optimization activities
Skilled in Pre-sale and Discovery project phases and is able to drive activities in this phase
Demonstrating excellent presentation and facilitation skills
Proactive and willing to take ownership
Capable to analyze complex systems; showing good troubleshooting skills
Able to effectively collaborate with multiple different stakeholders
Flexible, adaptable to customer’s needs, and driven by the dynamic environment
A great communicator with Upper-Intermediate strong+ English level

Possessing a good knowledge of:
Business Process modeling and analysis techniques
Pre-sales and customer engagement activities
Key business analysis tasks, elements, and techniques
Software development specifics and methodologies

YOU WANT TO WORK WITH
Client process owners to captures business processes business needs and goals, 'As Is' state, generate improvements, and define the business case and 'To Be' state
Technical experts in different areas to generate the most valuable solution for the client
Client stakeholders to define solution scope
Other business and process analysts to coordinate activities and generate joined value
Clients engagement team to communicate value to Clients
Center of Excellence team to share and gain new knowledge
TOGETHER WE WILL
Work directly with the Client to generate added value solutions to improve the Client’s business together in a team of great experts
Live in dynamic solution lifecycle and keep all in one head: strategic, business, and technical focuses, software solution development excellence, customer experience
Take part in internal and external events where you can build and promote your personal brand
Care about your individual initiatives — we are open for them, just come and share your ideas
Support your career and personal growth — we have a dedicated career plan for all roles in our company