Position: Technical Support Engineer
Company: Neogames
Category: Support
Experience required: 1y
English level: upper

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best-performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Technical Support Engineer to join us. Currently, we are creating a team from scratch.

Responsibilities:
- Systems and applications 24/7 monitoring
- Communicate with a customer in e-mails, tickets, and Slack
- Solve incidents: performing basic troubleshooting and event correction according to the defined procedures
- Initial investigation of Windows and Web issues and impact on the system
- Prioritize and escalate incidents (when required) to the corresponding teams
- Work with tickets
- Perform documented daily routines and procedures

Requirements:
- Ability to work in shifts (after the team will be hired)
- Advanced English level
- Problem-solving skills and a strong customer service attitude
- Basic experience with Windows\Linux OS troubleshooting
- Understanding of web-requests workflow (network layer\ application layer)
- Basic networking knowledge (understanding of OSI model)
- Basic experience with PowerShell\Bash
- Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated
- 1+ years of relevant experience in a customer-focused position involving technical knowledge

We offer:
- High-level compensation and regular performance-based salary and career development reviews
- Possibility to work in a big and successful company
- PE accounting and support
- Working in a comfortably located office
- Medical insurance (health), employee assistance program
- Paid vacation, holidays and sick leaves
- Sport compensation
- English classes with native speakers, training, conferences participation
- Referral program
- Team buildings, corporate events