Position: Senior Business Analyst for Ciklum Digital (TUI)
Company: Ciklum
Category: Business Analyst
Experience required: 3y
English level: upper

**TUI** is the world’s leading tourism group. The broad portfolio gathered under the Group umbrella consists of strong tour operators, 1,600 travel agencies and leading online portals, five airlines with around 150 aircraft, over 400 hotels, 17 cruise liners and many incoming agencies in all major holiday destinations around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 27 million customers with an unmatched holiday experience in 180 regions.

**Responsibilities:**
• Analyze capability gaps within client organization or pain points for target market. Suggest improvement methods and appropriate solution options
Identify and define business needs and goals. Clearly outline stakeholders’ impact and their outlook on the project and teams.
• Collaborate proactively with business stakeholders, project managers, and teams to reach a common understanding of the solution to address the needs. Manage requirements communication considering the project’s specifics and stakeholders’ preferences. Moderate meetings and workshops
• Manage solution scope, detect and track changes. Manage requirements related conflicts and issues up to resolution
• Prioritize requirements and manage their allocation. Define quality attributes (non-functional requirements) including external interfaces and constraints
• Interact with product manager on product strategy definition and target market segments
• Evaluate business analysis processes and continuously improve them. • Establish and follow requirements lifecycle processes
• Mentor other analysts on request. Organize knowledge sharing and training sessions for other analysts. Contribute to the corporate knowledge base
• Monitor solution implementation and conduct internal and external solution acceptance. Manage solution acceptance criteria.
• Care about continuous improvement of customer satisfaction

**Requirements:**
• Strong English verbal and written communication skills
• Clear understanding of principles and specifics of software development methodologies
• Extensive knowledge of business analysis activities and techniques
• Awareness of latest IT industry and digitalization trends
• Knowledge of business process optimization and modeling approaches
• Knowledge of requirements management tools (at least JIRA & Confluence)
• Knowledge of prototyping tools.IT industry experience: 3 years or more, including collaboration with clients abroad
• Experience in business analysis or product management: 3 years or more, including defining solutions from idea to production.
• Experience in Agile methodologies: 1 year or more
• Proven experience in communication to large audiences and top management

**What's in it for you:**
• Ability to work on challenging projects, deal with complex solutions
• Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
• Unique working environment where you communicate and work directly with client