Position: DevOps  Engineer
Company: Archer Software
Category: Support
Experience required: 3y
English level: intermediate

This individual will help support the team that manages our clients’ hosted cloud applications and accounts. This position will report to the head of Managed Services and work with a team of engineers and other leads to support a variety of customer requests, automate scalable and supportable client solutions, assist the team with solving new problems and technical roadblocks, drive operational efficiencies & processes, follow proper governance and procedures, and expand our hosting practice.

**Responsibilities**
- Support and help develop our support subscription and managed hosting 
  offerings on AWS technologies to maintain application availability and 
  ability to scale
- Work directly with clients to facilitate requests, proactively address issues 
  before becoming critical, speak to best practices, implement changes to 
  applications and infrastructure as needed
- Maintain customer satisfaction through technical and personal 
  professionalism by helping customers achieve requested goals
- Operate within a team working towards a set of KPIs and deliverables that 
  ensure our clients are well supported and the solutions we sell are the best 
  that they can be
- Work within our practice to standardize best practices, create highly 
  scalable processes, and document detailed specifications
- Collaborate with solution architects on design and implementation across 
  various application & system architectures
- Adopt and improve operational use cases, capacity needs, and monitoring 
  architecture through automation and custom solutions
- Support Atlassian Tools including Jira, Jira Service Desk and Confluence

**Qualifications & Skills**
- Bachelor's degree in Computer Science or equivalent preferred
- At least 2-3 years of experience in AWS system administration and/or 
  application support
- At least 1-3 years of experience with Linux OS, Ubuntu/CentOS
- Thrive in a team atmosphere and outgoing customer-focused work 
  environment
- Experience supporting Applications throughout the entire application 
  lifecycle
- Experience automating AWS operations
- Familiar with IT change management processes
- Demonstrate excellent communication and customer service skills, 
  including the ability to effectively communicate to stakeholders and 
  customers
- Maintain a professional, friendly, timely, and empathetic approach to 
  customer communications
- Solid technical understanding of the latest AWS services, and hands-on 
  experience architecting solutions using EC2, RDS, EBS, S3, etc.
- Well versed in the Atlassian stack including Jira, Confluence, Bitbucket, 
  Bamboo
- Proficient in functional, application, and infrastructure administration of 
  Atlassian installations
- Familiarity and understanding of automation, with tools like Terraform, 
  Ansible, and/or CloudFormation
- Experience with tools like ELK, Splunk, New Relic, and CloudWatch
- Ability to analyze and review current environments to determine potential 
  areas of improvement


**Desired Requirements**
- AWS certification(s)
- History of support/help desk work with direct customer interactions
- Familiarity with information security requirements and regulatory 
  compliance such as SOC, PCI, HIPPA, etc.
- Proficiency with database technologies such as MSSQL, MySQL, 
  PostgreSQL and/or NoSQL.
- Hands-on proficiency with implementation of DevOps (CI/CD) tools and 
  solutions
- Knowledge of load and performance metrics and testing
- Ability to work independently with minimal guidance in a fast-paced 
  environment
- Enjoy what you do and a true love of technology to solve challenging 
  problems using a collaborative customer-centric approach
- Strong work ethic, good time management, and the ability to work with 
  diverse teams
- Ability to manage multiple clients and deliverables at any given time 
  through effective time management and planning
- Strong attention to quality, detail, and ability to drive towards customer 
  satisfaction