Position: IT TL/Manager for PMI
Company: PMI team
Category: Other
Experience required: 5y
English level: upper

Innovations, new technologies and the desire to provide the best gaming experience for the customers is what drives PMI forward.

**We invite those who fired up to:**

- Deliver of IT support services within the best practices in customer service and/or IT service management;
- Manage of IT Infrastructure, IT end-point security based on Global Company standards and practices;
- Regularly review the effectiveness of the IT Team and request performance fulfillment, in line with agreed SLAs and KPIs;
- Be responsible for the management, escalation, and resolution of all incidents or problems and Service requests reported to the Service Desk (it may involve coordinating with other technical teams or external partners/suppliers);
- Manage IT team and cross-team cooperation to achieve a goals;
- Develop and maintain professional credible relationships with customers, and key stakeholders, including relevant third parties and strategic suppliers;
Worldwide team management. Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities;
- Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness;
- Delegate specific responsibilities to team members to create specialization and increase service delivery pace;
- Manage and report the performance of the team;
- Manage performance, coaching, and development of the individual team members;
- Manage own time effectively and be prompt and punctual;
- Think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques;
- Clearly and accurately communicate processes and procedures verbally and in writing.
 
**Essential professional experience:** 

- 5+ years of experience providing Infrastructure management, technical support, with an emphasis on application and desktop support;
- 3+ years of team management experience;
- Ability to effectively communicate with technical and business stakeholders;
- Demonstrated teamwork, leadership, and customer service skills;
- Ability to identify trends and respond proactively in a fast-paced environment;
- Familiarity with ITSM systems and remote connection tools preferred.
  
**We care of your:**

**Health**

- 100% paid sick leaves;
- Medical support & financial aid;
- Benefits Cafeteria (gym/stomatology/psychological service & etc.).
 
**Wealth**

- Competitive salary and сonstant encouragement for your efforts and contribution;
- Annual salary review;
- OKR-based bonus system;
- Gifts for significant life events (marriage, childbirth).
 
**Personal and professional growth**

- Individual annual training budget with an opportunity to visit paid conferences, training sessions, English lessons, workshops, etc.;
- Personal development plan; 
- Feedback culture.
 
**Work-life balance**

- 20 working days of paid vacation;
- Flexible schedule;
- Corporate events and team-building activities;
- PM Clubs;
- PM Foundation Activities