Position: Account Manager
Company: Dinarys
Category: Sales
Experience required: 2y
English level: fluent

The Account Manager is responsible for managing relationships with the company's retail and enterprise-level customers, ensuring client satisfaction, identifying opportunities for growth and expansion, and developing strategies to increase revenue. The ideal candidate should have a background in software development project management, business analysis, and pre-sales activities.

**Requirements:**

- Hands-on experience in account management, preferably in the software development industry;
- Prior experience in software development project management, business analysis or similar roles;
- Proven track record of success in pre-sales activities and driving revenue growth;
- Strong communication and interpersonal skills, with the ability to build and maintain lasting relationships with clients;
- Excellent organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously;
- A results-driven mindset, with a focus on achieving targets and driving continuous improvement;
- Advanced/Fluent English;
- Advanced German would be a huge plus (not obligatory).


**Responsibilities:**

- Manage the relationships with existing enterprise-level customers, ensuring a high level of client satisfaction and retention;
- Provide account management activities and reporting to track client progress and identify opportunities for growth and improvement;
- Identify and pursue upselling opportunities with existing clients to increase revenue and expand the customer base;
- Collaborate with the sales team to identify and pursue new business opportunities in the retail and enterprise-level markets;
- Collaborate with the marketing team by providing relevant case studies, referrals for lead generation content development;
- Take part in conferences and trade shows, events to pursue new business opportunities;
- Travel to customers onsite regularly to build and maintain lasting relationships with clients and pursue new business opportunities (good to have);
- Develop a deep understanding of the company's products and services to effectively communicate the value proposition to clients;
- Conduct regular client check-ins and quarterly business reviews to review progress, identify challenges, and develop plans for the future;
- Collaborate with the development team to ensure that client requirements are met and projects are completed on time and within budget.