Position: Customer Support Specialist
Company: Nimbus Web
Category: Support
Experience required: no_exp
English level: upper

**About the Company**
Nimbus Web is an all-in-one solution for your information and collaboration. The company is based in the USA. Our team works remotely from different parts of the world, keeping an inspiring and friendly atmosphere.
Company website - https://nimbusweb.me/ 

**Responsibilities:**
Be the first point of contact in case of any questions from the users
Resolve users' requests promptly using an internal knowledge base or the help of more experienced teammates
To be in users' shoes and find a solution that fulfills the needs of all parties
Demonstrate a client-oriented approach in communication
Collect ideas and requests from user and communicate them to the technical team and company management
Initiate the review of existing product guidelines, developing further a client self-service portal

**Requirements:**
At least Upper-Intermediate written English
At least Upper-Intermediate Russian
Pro-activity and desire to help people
Stress resistance while working with complex cases

**Optional:**
Practical experience of using the web and mobile applications in the productivity domain (i.e., Nimbus, Notion, Evernote, ClickUp, etc.)
Experience with Reddit, LinkedIn, Twitter
Any other foreign language