Position: Support Analyst
Company: Softjourn
Category: Support
Experience required: 1y
English level: upper

**About the project: 
**
A leader in the food order and payment industry, helping clients increase efficiency, lower costs, and deliver customer satisfaction. Our platform makes it convenient, quick, and easy for guests to order and pay for meals on mobile phones, the web, via in-store kiosks, or tablets. When you work with us you work on a widely popular product, most likely used by yourself or your family and friends, with millions of transactions placed every year. You would solve stimulating challenges and collaborate with like-minded people who value highest: honesty, teamwork, and trust knowing that your work makes our clients love using our products.

 

**Requirements**:

Experience with Microsoft technologies and Microsoft Enterprise software products and services;
Excellent written and verbal skills; You will communicate and work with all levels of an organization;
Document Processing experience;
Advanced level of English;
Be available to work from 7 a.m. till 4 p.m.
 

**Responsibilities**:

Perform triage, root cause analysis, debugging, and troubleshooting of product issues;
Help maintain our knowledge base of best practices, known issues, and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts;
Work as part of a dynamic Agile team to develop and deliver our mobile ordering solution;
Learn functional and technical details of the product and apply the learning in solving client questions and issues;
Improve software performance, scalability, stability, and usability;
Technically review and functionally test the work of other team members;
Develop, maintain and deliver knowledge transfer documentation and learning sessions to team members and support team members;
Participate in root cause analysis, debugging, support, and post-mortem analysis incidents and service interruptions;
Participate in disaster recovery planning and exercises.
 

**Benefits and Perks:
**
Continuous improvement;
Flexible schedule;
20 days vacation;
Office in downtown IF or remote work;
Participation in conferences and seminars;
Health insurance; 
Foreign languages courses.