Position: Application Support Analyst
Company: Luxoft
Category: Support
Experience required: 3y
English level: fluent

As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.

Responsibilities:
• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur

Mandatory Skills Description:
• ideally 3+ years of hands-on experience with Unix, SQL and MS Office products
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of building good relationships with senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines

Languages:
English: C1 Advanced