Position: Business Analyst
Company: Don't Panic Recruitment
Category: Business Analyst
Experience required: 2y
English level: fluent

**BotsCrew** is customer communication and chatbot platform that is changing how businesses engage with their customers. We’re helping brands like Samsung, Mars, Virgin, Novartis connect in real-time and at scale with millions of customers. We think that everyone deserves a great customer experience.

   That’s why we are on a mission to empower people to grow their companies through better customer communication. We grew 2x over the last 12 months and are looking for a Business Analyst to help drive the vision, strategy, and success for our customers.

**You will work on:**
— Helping our clients in achieving their business goals;
— Leading client sessions to gather, define, and document business requirements;
— Crystallization and launching new business ideas;
— Developing and managing detailed business and functional requirements;
— Creating roadmaps;
— Designing and implementing user tests to get actionable insights after launches;
— Evaluating and analyzing data, proposing and facilitating solutions to reach customer goals;
— Providing technical and functional expertise to project teams;
— Generating actionable insights through the development of metrics, dashboards, and deep-dive analysis;
— Providing customer insights as new initiatives are being identified, prioritized, implemented, and deployed.

**Requirements:**
**— 2+ years of experience as a Business Analyst or Product Manager at an IT company;**
— Upper-Intermediate or Advanced English;
— Excellent verbal & written communication skills — you can explain complex issues in simple terms and adapt — your vocabulary for different users (in English);
— Creative approach to problem-solving;
— Experience with Agile methodologies;
— Proven record of achieving business goals of the clients;
— Ability to work independently.

**Would be a plus:**
 — Working with Enterprise Level clients.

**Everyone loves perks, right? So here are ours:**
— 20 working days of paid vacation plus 5 days of paid sickness;
— Flexible work schedule and great work conditions;
— Competitive salary;
— COVID-19 hasn’t impacted our performance and salary reviews;
— Compensation for your education: work-related courses, training events, English courses, thematic workshops;
— Compensation for your hobbies;
— Active team buildings: carting, rope-jumping, buggy driving, rafting, and many more;
— Game evenings in Zoom where we play quizzes and online games;
— A friendly, young, and outstanding team.
**... and modern problems require modern solutions, so here are our COVID-19 perks:**
— We cover the price of the COVID-19 test for each coworker. You can check your health anytime;
— Remote work with an opportunity to visit the office.