Position: L1 Product Support Manager
Company: CreatorIQ
Category: Support
Experience required: 2y
English level: upper

Technical requirements
- Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
- Excellent problem solving skills
- Detail-oriented, with good organizational skills
- Patience to work through complex issues
- Ability to work independently with excellent time management
- Excellent English communication skills, both verbal and written
- Familiar with ticketing systems such as Zendesk
- Experience working in a client-facing role

Responsibilities and Duties
Working hours: Monday - Friday, 4 AM - 12PM
(Saturday and Sunday are off days)
- Provide chat and email support to CreatorIQ clients around questions and best practices
- Research, follow up on and resolve client issues in a timely manner
- Update and maintain a running log of all outstanding client issues
- Provide clients with tips & tricks about using the platform
- Help Influencers authenticate their social media accounts
- Contribute to improving the overall service experience
- Share feedback and ideas with upper management
- Track the recently created issues by a clients in ZD, troubleshoot
- Analyse the criticality of the issue, prioritize accordingly to criticality
- Review daily priorities and take appropriate action to ensure results are achieved.
- Keen ability to multi-task; self-starter.