Position: Intern Support Engineer for Ciklum Client
Company: Ciklum
Category: Support
Experience required: 1y
English level: upper

Ciklum is looking for a Support Engineer to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide. 

**About the role:**
As a Support Engineer, become a part of a cross-functional development team working for Our Client. 

**About the Client:**
The Pixellot system is a fully automated live production solution that broadcasts your games and events and records game film with no people required. It is a fully automated solution that broadcasts live games and events. The sports camera records gameplay without human intervention using AI for review and analysis.

**Responsibilities:**
- **Working in shifts, each shift is 8 hours, be ready to work at evening/night shifts**
- Gain and maintain full knowledge of the company's products and flows
- Proactively working with basic customer requests, reporting bugs and billing questions
- Providing first tier support to any issue raised and found
- Handle customer support cases coming from both emails and chat requests

**Requirements:**
- Excellent communication skills in English - Must
- Experience and understanding of Microsoft Windows operating system -
- Work experience with Microsoft Office tools
- Ability to learn New Software and Hardware 
- Experience in technical support  – Advantage 
- Experience in dynamic, fast paced, hi-tech environment – Advantage

**What’s in it for you?**
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events