Position: Customer Support Analyst (Spain)
Company: Netfully
Category: Support
Experience required: 1y
English level: intermediate

A Technical Support Representative is required to join our growing team, to provide support to our clients in Spain using remote tools, telephone and email, supporting our Workforce Management Software Solutions .

Requirements/Technical Experience for the Ideal Candidate:
 Knowledge English language (C1)
 Knowledge of basic I.T. concepts, IP and broadband
 Logical thinker with multi-task skill set
 Web Applications support

Attributes:
 Confident and Passionate about their job
 Solution focussed with the ability to work to drive change
 Ability to take on new roles, assignments and responsibilities as needed
 Excellent people interaction skills and communication skills both verbal and written
 Extraordinary attention to detail in case management, follow-up and follow-through

Job Responsibilities:
 The role is to take calls from our support system from our Clients using our Workforce Management software. 
 Our goal is to be able to get calls closed as quick as possible. 
 There is a high volume of calls daily, particular at the start of the week as our system is used to generate correctly calculated payroll files. 
 These calls will primarily be related to software queries but may be hardware / communications issues based on the support candidates skills. 
 The type of calls can be basic how to queries, so this will require an understanding of the product and features, to more advance queries i.e. calculation issues