Position: Application Support Engineer
Company: PsyQuation
Category: Other
Experience required: 2y
English level: upper

Candidate will contribute in supporting our global application offerings and more importantly able to monitor our mission-critical systems during the European time zone. This new role will help us in fulfilling our agreed SLA and to provide better services to our end clients.

•	Provide support on helpdesk tickets and incidents.                                 
•	Ensures SLA is met for each of our service desk ticket.                                        
•	Able to monitor newly deployed systems and provide feedback to improve our service offerings.                                                                                                   
•	Answering support calls and emails making sure that they’re all dealt with utmost priority and responded immediately.                                                           
•	Good understanding of MS Windows servers, MS SQL and Message bus services.
•	Collect and compile required information for trade investigations.                      
•	Monitor and support transaction reporting                                              
•	Monitor FIX sessions and report any outages in a timely manner
•	Experience in scripting (Powershell) to automate processes and environment monitoring.
•	Experience in supporting bespoke applications.