Position: Email Customer Support Specialist
Company: Auslogics Labs Pty Ltd
Category: Support
Experience required: 1y
English level: upper

Requirements:
- 1 year experience in technical support for English-speaking users is highly desirable
- MUST possess excellent written English skills
- High level of computer skills
- Detail oriented and responsible with good analytical skills
- At least a B1/B2 level knowledge of Russian is required

Duties:
- Providing technical user support in English
- Processing users’ letters sent to support email box
- Providing support for company software products as well as assistance in purchase and registration
- Collaboration with developers and QA specialists
- Automation of support process
- Conducting various kinds of researches in developing areas

Conditions:
- Remote work with full employment and flexible schedule (7-8 hours a day, 5 days a week)
- Unlimited employment contract
- High hourly wages in USD paid in time
- Opportunities for professional growth
- Experience in working within various international markets
- Friendly and professional team
- Work in employee time zone
- Paid vacation
- Corporate training

If you are interested in this vacancy and ready to pass a required test in written English proficiency, please send us your resume with a separate cover letter, which indicates the following:

- Your full name
- Your contact e-mail
- Please write in 120-170 words why you like to work in support. Please write on your own, without any help, since there will be an online testing.

Good luck!

Resumes sent without a cover letter will not be considered.