Position: Billing Support Manager
Company: Brainstack_
Category: Support
Experience required: 1y
English level: upper

**Brainstack_**is a fast-growing product company that develops high-tech solutions for customers in more than 100 countries. Armed with the latest technologies and a young ambitious team, we strive to be the best in what we do. We strongly believe that the personal growth and self-development of every team member is one of the pillars of a successful business strategy. That’s why we are ready to provide all the tools and support necessary for your professional journey. Here, there’s no room for bureaucracy or micromanagement — each team can create its own ecosystem that’ll ensure max productivity and perfect teamwork.

**Brainstack_ is a place where you grow together with the company.**

We’re looking for **Billing Support manager**, become a part of Brainstack_ Billing Support Team and embark on a new professional journey!

**By joining our team, you will:**

- Become a guiding light in the world of refunds and chargebacks.
- Work with leading payment companies.
- Have the freedom to share your ideas and implement them into the work process.
- Be able to grow as a specialist and take positions that you are interested in — we help people grow and invest in the talents we believe in.
- Be a part of a team of incredible people with lots of different interests and skills.
- Get to enjoy all the benefits — cozy office, tasty breakfasts, crazy parties, full medical insurance, you name it!

**Requirements:**

- Fluent English 
- Strong written communication skills
- Time-management skills
- Familiarity with Zendesk
- Attention to details
- Ability to work in a high-loaded atmosphere
- Drive and desire to provide customer support professionally
- Team player

**Responsibilities:**

- Carry out a refund and chargeback
- Provide refund-related support via email
- Troubleshoot and solve customer’s issues

**Schedule:**

5 working days per week

Shifts:

- 10:00 — 19:00
- 11:00 — 20:00

**Other features:**

- Possibility to be part of the creative environment and make your input to it;
- Variety of social and professional activities;
- Friendly and warm culture;
- PE employment;
- 18 days of vacation paid per year;
- Medical insurance;
- Documented sick days paid;
- 3 non-documented sick days paid;
- Breakfasts/fruit/yummies in the kitchen.