Position: IT Support Specialist
Company: Star
Category: Support
Experience required: 1y
English level: upper

**You:**
- 1-2 years of user support working experience;
- Good spoken and written English;
- Customer-focused with good communication skills and loves helping people solving problems;
- Excellent troubleshooting skills;
- Solid experience with hardware maintenance and diagnostics;
- The ability to learn fast and to work autonomously as well as within a team;
- Responsible mindset, eager to improve upon in-place processes to make IT services more efficient;
- Has an interest in the latest news in the world of hardware, software and information security;
- Windows, Linux, and Mac OS system administration experience;
- Basic knowledge of networking.

**Responsibilities:**
- User support: resolving incoming requests in a friendly and customer-focused way;
- Track open tickets, prioritize and document resolution of end-user requests, as well as handling occasional in-person requests. Know and follow internal processes;
- Manage day-to-day operations of the internal corporate systems, including users, group management, customization and automation setup;
- Support Audio/Video Conferencing hardware and software;
- Purchase and setup of new equipment, update the inventory database;
- Building and improving system administration skills on Linux servers, networking equipment, cloud infrastructure, and scripted automation.

**Compensation and Benefits**
We offer a rewarding compensation and benefits package, intellectually and creatively stimulating environment, professional flexibility and unique international travel opportunities.

Star is an Equal Opportunity Employer. We believe that equity, diversity and inclusion are key to our ability to provide our clients and crew members with unique business and career outcomes. Your race, color, ancestry, religion, gender, identity, sexual orientation, age, marital status, disability have no effect on our hiring decisions. If you have a special need that requires accommodation, please let us know.