Position: Application Specialist
Company: Form.com
Category: Other
Experience required: no_exp
English level: upper

**Responsibilities:**
• Configuring form build solutions;
• Participating in regular status calls and meetings with clients and internal staff;
• Building configurations for workflow and data mapping;
• Keeping the Project Manager up to date on configuration progress and any issues that arise that could stall the implementation;
• Assisting in pre-go-live user acceptance testing (UAT) efforts and responding quickly to issues that arise;
• Creating and maintaining technical documentation related to form configuration;
• Work effectively remotely and with a geographically dispersed team;
• Prioritize and handle multiple, complex projects simultaneously.

**Required Experience/Skills:**
• Upper-intermediate English level (B2-B2+);
• 0.5+ years’ experience in a customer facing role within software;
• Experience with technical product support and troubleshooting;
• Experience delivering software training using online training tools;
• Exceptional written and verbal communication skills required;
• Ability to prioritize and handle multiple, complex projects simultaneously;
• Ability to work effectively remotely and with a geographically dispersed team;
• Strong analytical, problem-solving, and troubleshooting skills required;
• Time management and self-motivation skills;
• Customer focused with a real passion for providing excellent customer service.

**Technology:**
• Knowledge of web-based technologies and experience working with HTML, XML and CSS;
• Experience working with Microsoft Office Suite applications including Word, Outlook, Excel, PowerPoint;
• Experience working with JIRA to manage development projects, tickets, and tasks.

**Key results:**
• Meet project deadlines;
• Ensure that all SLA’s are consistently met;
• Work effectively remotely and with a geographically dispersed team.

**Why we love working here:**
• An enjoyable, team-oriented and professional atmosphere in a flat-structured organization;
• We work in an international team of opensource minded geeks;
• Everyone has a voice in our company, and many ways for getting your ideas across;
• We have very open lines of communication and expect it both ways.

**We offer:**
• Mentoring and professional team;
• Challenging and exciting work;
• Ability to work remotely;
• Social package.