Position: Customer Support (Tier 1&2) Engineer IRC121548
Company: GlobalLogic
Category: Other
Experience required: 1y
English level: upper

Description:

Our client is a US-based company who is the leader in M2M communications and Industrial IoT.

The client produces network equipment that works in Factories, Healthcare, Agriculture, and other businesses.

Client’s communication units talk to each other and transfer data by different means that include common ways like 3G, 4G/LTE, Wi-Fi, Bluetooth, BLE, Ethernet; LoRaWAN, GPIO, Modbus, etc.

As they are industrial devices, they are highly protected by different security layers, that includes kernel and resources monitoring, logging, notification and alerts, variety for certificates and ciphers protection.

The communication unit’s platform is based on Linux (Ubuntu), and programmed using CC++ mainly.

The team contains friendly and highly qualified professionals that are eager to share their experience and knowledge. The customer side management includes former developers who understand estimates and issues, and are very reasonable during issues resolution.

Requirements:
- good written business English (chat, email, defect tracking systems)
- spoken English
- strong analytical skills and good attention to details
- ability to learn quickly
- basic Linux user experience
- Linux command line commands
- Basics of Computer Networking
- ability to cooperate with R&D department

Responsibilities:
- Be responsible for providing technical support (mostly tier 1, but some tier 2 as well) in assigned product areas to the customers with diagnosing, troubleshooting, and debugging complex system problems involving the equipment, which is networking devices.
- Work closely with SW Engineering and QA for escalated issues.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.