Position: Technical Support Engineer (AdTech)
Company: Sigma Software Group
Category: Support
Experience required: 2y
English level: intermediate

**Project**

A leading performance marketing company that delivers tailored experiences at scale needs support. Digital businesses use the company`s service to provide users with high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that is not otherwise possible.

Your key task would be providing support and maintenance activities that require JavaScript knowledge.

**Responsibilities**

- At least 2 years of experience in technical support domain
- Providing 2-level technical infrastructure support services for issues
- Securing the agreed levels of service are always met according to the Service Level Agreement (SLA) such as, but not limited to response & resolution times, quality levels, work volumes done, etc.
- Planning and performing preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future
- Performing all tasks and providing deliverables on a good level of quality
- Reporting status and progress according to the project and company demands
- Fulfilling service requests

**Requirements**

- Good knowledge of Support methodologies, processes, planning, tools, and techniques
- Experience with HTML/CSS/JavaScript
- Understanding of APIs (experience with Postman is appreciated)
- Basic experience with QA process
- Basic knowledge of GIT principles
- Understanding of web technologies
- At least Intermediate level of English
- Good communication and problem-solving skills