Position: Application Support Engineer
Company: Wobbly
Category: Support
Experience required: 1y
English level: upper

**Requirements:**

6 months experience in a similar position
Excellent written and verbal communication skills in English
Fundamentals of software, hardware and networking troubleshooting
Strong Customer Service skills
Team-oriented with excellent communications skills required
Ability to multi-task
Experience with ticketing systems is required
Must have the ability to prioritize and work within a deadline
Understanding of blockchain and crypto domain, terminology, and environment


**Will be a plus:**

Experience with Jira or similar issue tracking software 
Experience with blockchain, DeFi

**Responsibilities:**

Monitoring ticket system for new incidents
Direct incident resolution using a knowledge base
Communicate to users to set their expectations