Position: Senior Customer Support Manager
Company: PLURE
Category: Support
Experience required: 5y
English level: fluent

**What you will do:** 

Develop a team of Customer Support Representatives to deliver the best possible issue resolution to customers;
Define and implement standards and procedures for ensuring a supreme customer experience;
Develop customer journey maps to review and validate settled experiences and identify new concepts;
Identify, investigate and follow up on inquiries or issues and respond or resolve them in the most efficient manner possible;
Collaborate closely with the product team, data analysts, and developers to ensure the delivery of high-quality products and services;
Identify trends and deep dive into data to improve performance and evaluate customer satisfaction results;
Complete other special projects as assigned or required.

**We are waiting for you in our team if:**

You are experienced in working as a Customer Support Manager, Customer Success Manager, or at a similar client-facing role;
You have experience working in GameDev;
You have excellent verbal and written communication skills;
You are innovative and passionate about delivering the best possible experiences for customers;
You have an Advanced level of English.

**We will treat it as a bonus if:**

You have marketing experience;
You have Data analyzing experience.

**Few more words about our perks:**

A work environment with a minimum bureaucracy and hierarchy;
Full Remote work;
Networking opportunities with the experts from gamedev industry;
Personal and professional development opportunities.