Position: Customer Support Specialist
Company: Qoders Family
Category: Support
Experience required: 1y
English level: fluent

Customer Support Specialist with a good English level (С1)

Requirements:

- Deep understanding of the development processes and software lifecycle
- Knowledge of theory and principles of testing
- Knowledge of UI usability principles
- Knowledge of HTML/CSS
- Knowledge of WordPress (Install theme as a demo, creation of custom posts, etc.)
- Knowledge of Shopify
- Familiarity with WooCommerce and WP Bakery plugin, Elementor, - Gutenberg
- Experience in installing and setting up the themes and plugins
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Ability to understand client needs and handle the negotiation process

Responsibilities:

- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the - problem.
- Maintain the daily performance of WordPress Themes and plugins.
- Maintain the daily performance of Shopify Apps.
- Provide fast and quality support for our themes and plugins.
- Manage ThemeForest Comments section - leave short replies to the - comments on our products.
- Submit, test tasks for fixes (from clients, or Theme bugs).
- Test the custom projects based on our themes on different platforms
- Track computer system issues through resolution, within agreed time limits.
- Update our products on ThemeForest (TrueThemes and FoxThemes) once a week.
- Upload the fixed themes/plugins to WP-updates.
- Install, modify, and repair WordPress themes.
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).
- Upsell web design and development services, SEO services, web speed performance

We offer:

Competitive salary and bonuses
Professional development opportunities
Free English courses
Sports compensation
Cozy office located near Forum Lviv
Paid sick leaves, paid vacation, official holidays, and days off
Friendly atmosphere and cool Team



О компании Qoders Family
While UPQODE is just one of our PRODUCT we have a few more and that’s why we came with a grouping of companies under one name “Qoders Family”

Qoders is an award-winning web design & development company, based in Nashville. Our development center is located in Lviv.

We’re proud that our team featured in the lists of top-40 and top-100 web design companies in the world in prestigious rankings. Qoders is a customer-focused & quality-driven web design agency.

Behind the company’s success, there are highly-skilled and experienced web designers, developers, coders, project managers, QA engineers, marketeers & business development managers. But first of all, we’re a lovely family with common values of excellence, transparency, and trust.

Our goal is to provide employees with a comfortable work environment and progressive career opportunities. Our web designers and developers enjoy working on ambitious projects for well-known brands in the US and Europe. Just take a look at our portfolio on the Qoders website. We’re implementing new technologies and frameworks to get new business & development opportunities.

Lviv Qoders office is a great place to work in. You’ll find here a cozy kitchen (with any IT person bread & butter — coffee & cookies), a ping-pong table, & Playstation. We organize picnics and football games regularly. That’s why the Qoders team has become a family of enthusiastic and creative people.

Сайт компании:
https://upqode.com

Страница компании на DOU:
https://jobs.dou.ua/companies/upqode/