Position: Business Analyst
Company: Ciklum
Category: Business Analyst
Experience required: 3y
English level: upper

Key Accountabilities

Continually collaborate with business stakeholders to understand their context, strategy, needs and requirements
Elicit, analyse, document and manage business and technical needs, requirements and constraints
Discover, model, analyse and optimise business processes, including current, target and transitional designs
Discover, model, analyse and assess business data, including current, target and transitional designs
Define business change roadmaps to communicate the IT strategic business change
Communicate the needs, priorities and concerns of business stakeholders on their behalf in a highly-informed and trusted fashion
Provide a “trusted advisor” relationship to business stakeholders regarding their aspirations, benefits and realities, providing healthy challenge, guidance and support 
Communicate the options, designs, plans, risks and general position of a business technology project on behalf of the IT department in a highly-informed and trusted fashion
Describe, track and monitor the business benefit of business change activities
Validate correctness of proposed and then delivered solutions to business needs and requirements
Maintaining regular stakeholder contact through face-to-face and written communication
Communicating complex concepts and issues clearly and succinctly to stakeholders at all levels of the organisation, from junior technical staff to senior management
Operating as an ambassador for Ciklum, the Ciklum IT Department and the Ciklum IT Strategy
Recognising opportunities for improvement, championing change management initiatives and motivating team members to embrace change 
Articulating and engaging in discussions about business architecture, business analysis and the development of innovative solutions


Skills & Experience
At least 5 years experience in a professional IT role or equivalent business improvement role
At least 3 years experience in a Business Analyst role or equivalent role responsible for identifying, defining, planning and supporting significant technology-enabled business change
Ability to continually collaborate with business stakeholders and build trusted, long-lasting and effective relationships
Ability to facilitate analysis workshops with attendees from diverse backgrounds, varying skill sets and levels of seniority
Ability to communicate the needs, priorities and concerns of business stakeholders on their behalf in a highly-informed and trusted fashion
Ability to analyse complex situations, environments or systems and form an informed, evidence-based assessment and recommendation
Ability to communicate the options, designs, plans, risks and general position of a business technology project on behalf of the IT department in a highly-informed and trusted fashion
Ability to describe, track and monitor the business benefit of business change activities
Knowledge and practical experience of the following activities, including the practices, methodologies, frameworks and tools to undertake these:
Review, understand, articulate, capture and assess business strategy (preferable/ideal)
Discover, model, describe and measure business models, operations and capabilities 
Elicit, analyse and manage business and technical needs, requirements and constraints
Discover, model, analyse and optimise business processes
Discover, model, analyse and assess business data
Identify, consider and describe major business change issues and activities
Estimate effort required for Business Analysis activities and validate the estimates of others (non BA, e.g. Development)
Validate conformance of proposed solutions to business needs and requirements
Validate correctness of delivered solutions to business needs and requirements
Comfortable undertaking Business Analysis activities in:
Custom software development projects and settings
Off-the-shelf, SaaS and third party delivered solution projects and settings
In Agile delivery projects
In non-Agile (waterfall) projects
Knowledge of multiple of the following business domains: (1) Professional Services/Delivery Management, (2) Enterprise Service Management/Business Process Management/Workflow, (3) Sales, (4) Marketing, (5) HR, (6) Recruitment 1-2 strongly preferred; 3-6 beneficial
Ability to communicate complex concepts and issues clearly and succinctly to stakeholders at all levels of the organisation 
Ability to negotiate with stakeholders, resolve disagreements and issues, and positively influence outcomes
Ability to work effectively with internal and external stakeholders 
Advanced spoken and written English
Ability to efficiently create clear, concise written documents, presentations, diagrams, business analysis artefacts and deliverables in English

What's in it for you
Ability to work on challenging projects, deal with complex solutions
Unique working environment where you communicate and work directly with the client
Variety of knowledge sharing and training opportunities
Career development and professional growth
Competitive salary
Udemy subscription
Corporate discounts for gyms and medical insurance
Long-term employment with 20 working-days paid vacation and other social benefits