Position: Escalation Engineer (VoIP NOC) 2022/04
Company: Argument
Category: Support
Experience required: 2y
English level: upper

Главный офис находится в Израиле, плюс офис на Филиппинах. Язык коммуникации внутри компании - английский)

Команда: 3 бэка + 2 фронта и СТО в Израиле, в Украине 3 фронта.

Requirements:

- Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.
- 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.
- Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.
- Understanding of packet analysis and packet capture utilities.
- Ability to work in a fast-paced environment with dynamic priority evolution.
- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
- Professional was written and verbal communication skills.
- Amenable to work on a shifting schedule.


Responsibilities:

- Perform level 2 service and change requests; ensure proper change tracking.
- Troubleshoot network and platform issues from a server-side perspective.
- Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
- Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting.
- Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly.
- Oversee general or global issues and ensure awareness among all relevant team members.
- Collaborate in training and mentoring junior team members.

Benefits:

- Great career growth opportunity to develop within the Company.
- Learning culture- We invest greatly in learning and developing professional and personal skills.
- Working in truly international team on truly international and multi-regional projects.

Соц.пакет:
- 20 отпусков, 15 сикливов.
- мед. страховка с первого дня + 1:1 с психологом.
- корпоративный аккаунт на Udemy.
- уроки англ. и иврита.
- разного рода мероприятия по классике))