Position: Operations Director
Company: Mindy Support
Category: Other
Experience required: 5y
English level: fluent

Mindy Teams (www.mindy-teams.com) is a part of international brand Mindy Support (BPO market leader in Ukraine, Artificial intelligence и Machine learning) with over 2000 people in 6 offices across Ukraine. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in data collection and processing, customer support, agile sales and marketing support, and a lot more.

We are looking for **Operations Director** in Kyiv. Build your international career within the largest data annotation company in Europe! Develop your skills as a TOP manager together with our passionate and amazing team. 

**You will**:	
•	Determine operations strategies by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses, defining the client's requirements, establishing KPIs and quality standards together with project managers
•	Measure the effectiveness and efficiency of operational processes both internally and externally and find ways to improve them
•	Oversee daily operations and make adjustments as necessary
•	Develop and implement growth strategies
•	Ensure financial targets and other agreed targets are met in all departments
•	Provide mentoring to all employees, including management
•	Motivate staff to meet or surpass organizational and sales goals
•	Coordinate with human resources department to recruit skilled talent and keep the best employees
•	Work with department heads and senior management to get the best performance from staff and with the legal department on any matters that occur
•	Provide a system for employee salaries and benefits
•	Stay up to date with technological changes within the industry
•	Make sure safety and security regulations are followed
•	Report to the GM on operation activities towards business goals
 
**Requirements**:
•	Higher education (Master’s degree in Management would be a plus)
•	Proven experience as Operations Director or equivalent position (Call Center Management Experience would be a plus)
•	Outstanding communication and people management skills
•	Excellent organizational and leadership abilities
•	Highly motivated with a passion for driving operational business change
•	Experience in working with International Clients
•	Fluent English
 
**We offer**:
•	Attractive salary and bonus structure
•	Medical insurance
•	Opportunity for international travel
•	Pleasant and professional atmosphere
•	Regular corporate events and outings.

Be part of the most innovative and professional environment where every day you have the opportunity to work with cutting-edge technologies.