Position: Analyst/Researcher - Care Ops/Back Office
Company: Cold Start
Category: Business Analyst
Experience required: 1y
English level: fluent

**Who We Are at Empower Care**

Empower Care is a pioneer, leader, and innovator providing technology-enabled Hospice and Care Management services to patients while also providing support to their families across the entire end-of-life journey. While our clinical team crafts a personalized care plan for each patient, our “white-glove” concierge service helps families through the grieving process and guides them through the administrative burden of advance care and transition planning. Empower Care’s tech-forward platform leverages automation, telehealth, and predictive analytics - so our clinicians spend less time performing administrative tasks and more time treating patients. 

Our philosophy of delivering a better way to care is exemplified through our commitment to quality, compassionate care for our patients, all while nurturing and promoting a unique culture that is innovative, compassionate, and collaborative.

**What You’ll Do**

- Organize care team assignment for new patients based on clinical fit and geography
- Manage a master schedule for our clinical team to track utilization and identify inefficiencies in our staffing plan
- Help manage supply inventory and ordering of new medical supplies and PPE
- Develop and maintain a system for organizing critical documents within the company’s Google Drive and electronic medical records system (EMR)
- Update patient records in SalesForce/Axxess related to medication information
- Assist in documenting operational processes and analyzing data in Google Docs and Sheets
- Use Slack to communicate with other team members

**What You’ll Need**

- At least 6 months of experience in an analytical role within healthcare, finance, real estate, technology, or related industry required
- Advanced English
- Willing to work US hours of 9am-5pm EST
- Organized and a strong attention to detail
- The ability to work autonomously
- The ability to adapt quickly to new computer software programs
- Familiarity with spreadsheets like Excel or Google Sheets preferred

**About Empower Care**

In addition to our clinicians and supporting departments, our company is built around four cross functional teams (spanning operations, product, marketing, business development, etc.):

**Demand** - Deliver top notch products and services to our growing number of patients. You’ll work with patients to understand pain points and optimize the patient journey from first contact to start of care to offboarding.
**Supply** - Own and manage the relationship with our clinical practitioners. You are responsible for the growth of our clinician ecosystem by attracting, recruiting, and retaining high quality behavioral care providers. 
**Platform** - Build tools and provide services to optimize and improve the delivery of clinical care. You’ll help match the right provider with the right family, coordinate clinical care, and develop digital therapeutics products.
**Quality** - Improve the quality of care delivered to our patients. You’ll ensure that we provide strong clinical outcomes, develop training platforms to level up our providers, and maintain compliance with a variety of payor and regulatory requirements.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Empower Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.