Position: Trainee Сustomer Operations Specialist
Company: Infopulse
Category: Support
Experience required: 1y
English level: upper

BICS delivers best-in-class international wholesale solutions to any communication service provider worldwide. Through its Mosaic portfolio, a comprehensive, flexible and innovative suite of solutions designed to be used individually, or collectively, BICS meets the existing and future requirements of the global telecom industry. BICS's headquarter is located in Brussels with regional offices in Bern, Madrid, Dubai, New York and Singapore. We also have a satellite office in Beijing and local presence in Accra, Cape Town, Miami, Montevideo, Nairobi and Toronto.

Our team continuously strives to provide our customers with the highest levels of quality, reliability and interoperability enabling them to maximize their end-user value. With our successful consolidation strategy, and a continuing focus on technological advancement and innovation, we have achieved a world-leading position in the international Voice and Mobile Data markets.

BICS is currently looking for a person to join the LNP team as a part of VAS provisioning team.

Local number portability (LNP) enables end users to keep their telephone number when switching from one telecommunications service provider to another.

**Areas of Responsibilities**

Process port-in and port-out requests accurately and in a timely manner
Validate porting documents
Continuous follow-up and communication with customers/partners
Troubleshoot with cross departments for service-impacted issues
Document all porting activities in Salesforce and other BSS systems

**Qualifications**

Strong attention to detail
Upper-intermediate English
Proactive, multi-tasking, result-oriented personality
Exceptional communication skills and team player attitude
Telecom background would be an advantage.