Position: Technical Support
Company: Solvits
Category: Support
Experience required: 1y
English level: upper

Technical Support Responsibilities:

Experience in CA, Development and Good undesterding in computer science or information technology.
Good written and verbal communication in English is important.

Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Communication with customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking to the customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Technical Support Requirements:

Nice if you have:
Experience in CA
Degree in computer science or information technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Cloud, Brodcasting knowledge.
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Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to the details and good problem-solving skills.
Excellent interpersonal skills.