Position: Technical operations manager
Company: NCube
Category: Support
Experience required: 3y
English level: upper

We are looking for a Technical Operations manager for our German-based client that specializes in electronic locking systems, central management solutions, and sensor-based technologies with a cloud-based management platform, that optimize access control, enhance security, and improve user experience. These systems utilize RFID, NFC, and Bluetooth BLE technologies and can operate online or offline.

**Company** - is an electronic key safe designed for service technician access in the mobile phone industry, which has been successfully sold in large quantities

**HQ** — Munich, Germany

**Requirements:**
- At least 2 years of experience working directly with customers and supporting IT systems
- Strong technical understanding and high customer and service orientation
- Stress resistance and high analytical ability
- Fluent in communication in English
- Knowledge of German language

**Nice to have:**
- Knowledge of shell script (bash)
- Experience with cloud systems, especially Amazon Web Services (AWS)

**Responsibilities:**
- Develop and implement all the necessary processes in communications with clients
- Attend planned meetings, calls, demos
- Selection of tools and systems for efficient work and communication
- Show initiative and ability to work independently in everything you do

**We offer:**
- Competitive salary with the regular review
- Flexible working schedule, fully remote work opportunities
- Taxes compensations, accountant assistance
- Vacation (up to 20 working days)
- Paid sick leaves (10 working days)
- Online English courses
- Direct cooperation with the customer
- Teambuildings, corporate parties and company trips abroad
- Great working environment and team spirit