Position: Technical Support Specialist
Company: Takeoff
Category: Support
Experience required: 1y
English level: upper

Requirements:
- At least 1 year of work experience
- Technical education
- Experience working with helpdesk tools/remote monitoring/databases
- Flexible, growth mindset with a focus on problem-solving
- Thrives in a fast-paced, rapidly changing environment
- Comfortable working with new technology and data
- Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally
- Excellent communication skills, both written and verbal
- Ability to balance working independently with confidence while being an integrated part of a strong team
- At least the Upper-Intermediate level of English, both written and verbal

Work conditions:
- 8 hours shifts (as day, evening, and night), flexible days off
- Office in the center of the city (remote work option)
- Dynamic, young, and friendly team
- Competitive salary
- Constant challenges

Responsibilities:
- Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers, and report on the resolution
- Contribute to documentation for client training and troubleshooting
- Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool
- Manage other projects as assigned