Position: Customer Service Representative with Romanian
Company: Arche Consulting
Category: Support
Experience required: no_exp
English level: upper

We are looking for a new team member for one of the world's leading IT- service companies, providing high-quality IT-related services to global companies in the tech and telecom sectors. 

The job is in a subsidiary office in Poland, Gdansk.

Responsibilities:
- research internal and external customer queries to trust, privacy, and security incidents,
- provide quality customer service,
- managing proactive inquiries efficiently in order to recover trust with customers,
- drive efficiency gains by taking action on gaps in existing workflows,
- establish effective cross-functional working relationships across multiple business units.

Requirements:
- excellent verbal and written Romanian (C1 level),
- good written and conversational English (B2-C1 level),
- experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications,
- strong communication and support skills,
- willingness to work in a shift-based work schedule (2 shifts within 07:00 AM - 07:00 PM),
- experience in customer service will be an asset.

Our client offers:
- stable employment based on a full-time contract,  
- competitive salary with extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits, 
- hybrid working model, 
- easy-to-access location and modern office building, 
- pleasant and inspiring working atmosphere with a multicultural community, 
- training and continuous learning and certification opportunities.