Position: Tech Support Engineer
Company: Wizer
Category: Support
Experience required: 2y
English level: intermediate

Description

We are looking for a person who is a great communicator, passionate about solving problems and knows how to set up processes. You will be working closely with different teams with a goal to grow a cybersecurity e-learning platform for our customers. After the intense technical onboarding in the team, you will use your technical skills to help our customers integrate with our platform, solve their challenges, supply our engineering team with customer feedback, and work with a product team on planning technical improvements.

Requirements
Proven work experience as a Technical Support Engineer, preferably in a product team
Outstanding communication and teamwork
Creative problem solving skills
Advanced English (Written & Verbal)
Ability to self manage and learn extremely fast technical aspects of the product
Experienced with Linux
Basic SQL usage
Experience with CRM and/or helpdesk system

Responsibilities
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues with product
Communicating with customers through helpdesk software and via virtual calls
Join customer success team in onboarding calls with customers to help them to integrate with product, by setting up Phishing Simulation whitelisting, Custom SMTP & DNS, Single Sign On, User Automatic Provisioning etc
Closely communicating with software development team by supplying them with customer feedback
Building and maintaining technical documentation for customers
Helping customer support team with with the customers' requests

Nice to have
Huge advantage is experience with Active Directory
Experience with network or software development or cloud solutions
Experience working with DNS
Experience working with email services
Experience working with cybersecurity tools