Position: Customer Support Agent
Company: Squro
Category: Support
Experience required: no_exp
English level: upper

Due to the team extension and product growth, we are looking for a Customer Support Agent.

Hi! We are 🔥Squro🔥, an international fin-tech product company. Deeply understanding our client’s needs, we create a convenient and transparent fin-tech environment, striving to provide the best conditions and services.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success. The company has a European financial license and works with global partners.

**Responsibilities:**
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Required skills:**
- Basic knowledge of work with Google framework (Disc, Sheets, Docs)
- Experience of resolving difficult issues
- Experience of communication with angry clients
- Basic understanding of empathy
- Experience to manage team
- Deep understanding of customer service with ability to identify weak areas
- Deep knowledge of best CS practices

**We offer:**
- Professional and personal growth;
- Challenging, fast-moving, and unique tasks;
- Ability to be close to the business and take part in making fast decisions;
- Partial compensation of language courses expenses;
- Corporate library;
- Regular team retrospectives;
- Flexible schedule;
- Paid vacations, sick leaves, public holidays, ability to take days off;