Position: IT Helpdesk Support Specialist (Sofia, Bulgaria)
Company: Luxoft
Category: Support
Experience required: 3y
English level: upper

As a support specialist, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by on-site support, phone call, email and remote assistance.

Responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Installation workplaces for new employees
- Perform periodic maintenance, provided technical support and executed systems engineering.
- Assist with Network Administration including connections, hardware and programming configuration
- Provides phone and helpdesk support for local and off-site users
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
- IT supporting local events (teleconferences, meetings etc)
- Business trips to other offices if necessary
- Provide polite and friendly customer service

Mandatory Skills:
Helpdesk Microsoft Intune Microsoft Windows Network Administration Tech Support

Mandatory Skills Description:
Tech Support
Helpdesk
Microsoft Windows
Linux
Network Administration
Hardware Maintenance
Microsoft Intune

Nice-to-Have Skills:
TCP/IP
Microsoft 365
Group Policy
Hardware Maintenance

Languages:
English: B2 Upper Intermediate