Position: Application Specialist
Company: Art2Hire
Category: Support
Experience required: 2y
English level: upper

Location: Kyiv, UA
Type: Full-time, Office
Start date: ASAP
About company and product:

➡ A German IT consultancy and software development company provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems.
The company has eight regional offices worldwide and is responsible for all banks of the one of the top European financial group.
The company`s product is an online banking application that allows customers to manage their accounts via the Internet.
And we are looking for a motivated and enthusiastic IT specialist who is ready to work with the existing suite of the software, proactively participate in the development process, and implement e-banking at different stages.

Responsibilities include but are not limited to:

◾ Manage the day-to-day operation of the Application Support team, work assignment, and scheduling 
◾ Providing technical direction and expertise in areas of application/software fixes, tuning, monitoring, troubleshooting, deployments, support, and documentation of standards and procedures for the administration and maintenance of all supported environments
◾ Support and maintenance of the core banking applications
◾ Perform core banking system configuration, parameterization, version upgrades, and maintenance
◾ Support the ongoing projects
◾ Provide support for the testing of new and existing software applications
◾ Participate in the process of integrating and releasing new application/software functionality, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover, through the formal change management processes
◾ Troubleshooting a complex transactional application system based on MS SQL
◾ Investigate problems and other requests for support and determine appropriate actions to take
◾ Design, implement and maintain functional reports in Visual Studio, Reporting Services 
◾ Manage requests for IT application/system access, ensuring full compliance to agreed security policies and procedures
◾ Monitors production system notifications and act accordantly to resolve urgent problems 
◾ Produce management information reports 
◾ Communication with 3rd party vendors
◾ Consulting internal departments, end user support

Requirements:

◾ University Degree or equivalent in Computer Science or Engineering 
◾ 3+ years of relevant IT experience
◾ 1+ year in application support experience
◾ Knowledge of Microsoft products and Microsoft SQL Server tools 
◾ Experience in the analysis, design, development, implementation, testing, and maintenance of application systems based on SQL Server     
◾ Understanding of Core Banking Applications 
◾ Understanding of banking business processes 
◾ Ability to work under pressure and establish priorities
◾ Able to work across multiple projects simultaneously
◾ English - Upper Intermediate+