Position: CRM Marketing Manager
Company: Voyagu
Category: Marketing
Experience required: 3y
English level: upper

Voyagu is a rapidly growing travel startup for U.S. premium clients to book and manage international trips. Our mission is to make the client experience far better than anyone in the industry. Our product combines travel expertise, predictive technology, and human attention to provide savings and reliable support.

Founded in 2016 in San Francisco, we initially started under a different name. We successfully got over the COVID-19 pandemic and used the travel shutdown to do our homework and make product and service upgrades. It helped us to bring back our growth at x2.

Since 2021 we have started to operate as Voyagu. Our office locations in the U.S., East and West Coast, Europe, and Eastern Europe give us an international presence and proximity to our partners and investors.

In our culture, we unite travel-inspired professionals who share the purpose and the big dream to elevate the way premium clients travel. We work hard and act fast without corporate nonsense and politics. Our people power our fast scale pace, and we give them the opportunities to grow their careers and personal income.

Now we are looking for an ambitious and enthusiastic CRM marketing manager who is data-driven, customer centric and solution oriented to elevate the customer journey and find new opportunities to drive growth in both customer acquisition and retention.

Responsibilities:
- Manage the process for customer communication across key engagement channels (specifically email) using outreach techniques and user data from our CRM;
- Develop and implement insight led, actionable and scalable CRM strategies that activate users, drive repeat purchases and grow loyalty;
- Define and analyze customer segments and create custom optimisation plans, getting the right message to the right customer at the right time;
- Bring a test and learn, data-driven approach to customer relationship marketing, executing a plan based on lifecycle, customer value, product engagement and more;
- Understand campaign goals, monitor, and report on performance of the campaigns, providing insights and recommendations for future improvements and ROI optimisation.

Qualifications:
- Proven commercial experience in CRM execution and automation with a focus on user retention and conversion;
- An analytical approach that focuses on understanding customer behavior and planning around data-driven insights;
- A passion for making marketing communications as relevant to customers as possible, communicating our value proposition clearly and acting as the guardian of our brand identity;
- High attention to detail and comfortable managing multiple priorities;
- Excellent planning, organizational and time management skills;
- Team player with strong communication skills;
- Advanced English skills, both spoken and written.

Our offices:
- We have modern, prime office locations worldwide for all office-based and hybrid positions;
- Remote-based positions get our assistance in setting up your workplace and have the possibility for occasional use of coworking in some locations.

Perks:

The Company wants you to enjoy your work and provides different perks depending on your position, such as rides home after late work hours, yoga and meditation classes, and healthy lifestyle coaching.

We offer:
- Market competitive compensation: fixed base + sales commission + bonus;
- Personal development plan for each employee;
- The chance to work in a upbeat environment — we are anything, but boring;
- Personal time off for 20 days per year and 5 days of paid sick leave;
- Different perks.

#StandWithUkraine

We are passionate about international travel as a great way to explore new destinations, new cultures, and new experiences. But at a time of extended conflict and an increasing humanitarian catastrophe in Ukraine, while millions of Ukrainians survive without access to water, food, medical care, and a safe place to stay, we can’t stay silent. We ask you to support Ukraine in any possible way you can.

You can be part of our joint donation program and make your financial contribution with the Company, be involved in our team members’ initiatives or do both. #StandWithUkraine