Position: Technical Support Engineer
Company: PSR
Category: Support
Experience required: 1y
English level: upper

Responsibilities
•	Ensure reliable and stable platform operations
•	Implement Service Delivery processes (using ITIL principles) including automation of Service Delivery tasks
•	Change Management & Capacity Planning
•	Build the Linux SysOps Technical Discipline
•	Strong focus on ensuring that security best practice is implemented throughout the platform
•	Work closely with DevOps squads to support infrastructure on production
•	Support the IoT infrastructure for the platform across multiple environments
•	Monitor platform service status (automated and pre-emptive by default) 
•	Working by on-call support/shifts option

Requirements (Must Have Experience)
•	Support Linux application servers experience as part of a Linux Support team
•	Proficiency in:
	Linux servers’ maintenance and troubleshooting
	Server hardware monitoring and troubleshooting
	Bash or Python system programming for Linux
	Use of Unix systems commands
	RDBMS and NoSQL database installation and maintenance
	Application server support
	Docker support 
•	Understanding of Linux boot process & Linux Network stack
•	Understanding of CI/CD concepts
•	Experience of working with Git

Nice to have
•	IoT device deployment
•	Ansibles
•	ITSM and/or ITIL Certifications 

Past experience
Demonstrated track record and proficiency in the points below:
•	Delivering features autonomously with a high degree of team coordination
•	Support Linux application servers on wide scale
•	On-call support
•	Deploying production code to production
•	Collaborating with multiple agile squads

More about you
•	Good level of English
•	Willingness to learn and open mind about new technologies
•	A collaborative approach and willingness to engage in an environment of active idea sharing
•	Ability to learn autonomously
•	Excellent all-round communications skills