Position: Customer Success Manager for Enterprise Product
Company: PromoRepublic
Category: Other
Experience required: 3y
English level: upper

Key Responsibilities:

- Develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers

- Understand the client’s business priorities, objectives, success criteria, marketing strategies as a de facto extension of their team

- Own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals

- Work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap

- Analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources

- Identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved

- Manage changes to the project scope, project schedule, and expectations of Enterprise clients



Preferred Background:

- 3+ years experience in SaaS customer success, key account management, project management or a similar role

- History in a marketing technology company or a strong social media marketing background

- Experience working with U.S. enterprise level customers, or work history within the U.S.University 

- Degree or equivalent education and relevant experience



What experience and skills we are looking for:

- Proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders

- Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders simultaneously

- Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness

- Unparalleled organizational, prioritization, collaboration, and communication skills

- Ability to manage multiple relationships at once and a passion for customer happiness

- Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment

- Motivated, tenacious, and resourceful team player who is eager to learn

We offer:

- Working in an international Marketing startup with a team distributed around the globe

- Competitive Salary

- Health insurance

- Fast-paced and growing company environment in the stage of going upmarket

- Opportunity to make a difference and implement your ideas

- Open remote work policy