Position: Service Desk Representative
Company: GeeksForLess
Category: Support
Experience required: 1y
English level: upper

Main Responsibilities:
- provide excellent support to customers via phone-calls;
- create and process support tickets
- Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;
- Ability to work independently via ServiceNow ticket queue or on the phone with customer in resolving end user Telephony related issues.
- Ability to interact with internal employees and collaborate with onshore Telephony peers.

Mandatory Requirements:
- good written and spoken English;
- 1+ year in technical support departments
- good interpersonal, analytical and problem-solving skills;
- attention to details;
- multi-tasking capabilities;
- Technical background.
- Ukrainian citizenship (applicants with a temporary resistance permit will be rejected)