Position: Business Analyst (Power BI)
Company: 3Shape
Category: Business Analyst
Experience required: 2y
English level: upper

We are looking for a Customer support operations analyst / BI analyst to work in our Kyiv office in the Customer Care department. To succeed in this role, you should have a natural analytical way of thinking, business acumen, and have experience in talking to stakeholders, and partners.

Key responsibilities
•	Design, develop and deploy business analytic dashboards using Microsoft BI technologies including SQL Server, Power BI, Excel, etc
•	Analyze CRM and AX data to improve efficiency and productivity of Customer care teams 
•	Evaluate business processes, anticipate requirements, develop and implement solutions 
•	Gather requirements and design reports/custom analysis tools for the Support, Sales Operations, R&D, and Sales teams
•	Deliver support to internal users in the form of reporting and other data requests

Your qualifications
•	A bachelor’s degree in business, IT or a related field 
•	Strong experience with Data Analysis and Visualization of Power BI Dashboards
•	Experience with data integration of Power BI with Microsoft dynamic CRM and AX, SQL Server, and Excel
•	Customer service experience
•	Strong analytical skills
•	Critical thinking and strong problem-solving ability
•	Excellent listening, communication, interpersonal, and presentation skills
•	Proficiency in English

We offer:
•	Participation in producing market-leading technology products for customers around the world
•	Work in a unique professional, friendly and supportive environment
•	Constant professional growth and development
•	Occasional business trips to Western Europe
•	Competitive salary level
•	Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
•	39 working hours per week within flexible time-frame from 8:00 till 20:00
•	Possibility of partially remote work
•	A parking lot with free spaces for employees
•	A healthy work-life balance
•	Annual paid vacation (24 working days)
•	Paid sick leaves and a child sick leaves
•	Maternity and paternity leaves
•	Medical insurance (incl. massage in the office).
•	Compensation of lunches
•	Regular company events

We will be glad to welcome you in our team!