Position: Customer Success Manager (US time zone 16 - 01)
Company: Wizer
Category: Support
Experience required: 1y
English level: upper

Description: Wizer is a cybersecurity training platform with the possibility to run a training phishing campaign for employees. One of our key services is providing customers with a place for learning about cybersecurity.

Our platform provides a tool for companies to check and educate their employees about cybersecurity. We also provide an opportunity to obtain information on the status of progress by employees.

Requirements
Hard skills:
1+ years experience working in a customer-facing organization;
Ability to understand and communicate complex problems clearly and concisely to different audiences (QA team and Sales);
Exceptional written and verbal communication skills;
Experience in building lasting relationships with customers and colleagues;
Proven ability to thrive in a highly cross-functional, fast-paced environment, dealing with ambiguity, and being a self-starter;
Upper-intermediate level of verbal and written English.

Soft skills:
Attention to the details;
Ability to work in a rapidly changing environment and meet tight deadlines;
Good communication and negotiation skills;
Ability to handle objections;
Desire to learn and develop.

Responsibilities
Become a product expert and understand how Wizer can increase Security Awareness;
Play a key role in handling the customer of Insurance partners;
Handle customer onboardings from start to finish;
Execute tailored implementation strategies based on customer goals;
Follow up on the health score quarterly;
Work closely with our developers, analysts, and marketers acting as an internal spokesperson for our customers;
Prioritize tasks and manage a workflow;
Escalate the crucial issues to CS Supervisor;
Drive improvements in efficiency, quality, response times, and satisfaction across the Customer Success team.

Nice to have
Startup experience would be a plus

Working conditions
US time zone 9- 18 EST (16 - 01 Kyiv)