Position: Support Manager
Company: Livegenic
Category: Support
Experience required: 1y
English level: fluent

Livegenic enables organizations to enrich customer and employee interaction with real-time, efficient, mobile communications. Our real-time streaming solutions integrate seamlessly into existing customer management systems and business processes. We improve the effectiveness of the field resources, increase customer satisfaction, and reduce operational costs.

We are looking for a Support Manager to join our exceptional engineering team. Livegenic is the industry-leading product that is currently being used worldwide including North America, Europe, Australia, and Africa. This position is opened in our Kharkiv office.

Required skills:
Potential candidates should have:
— Excellent written and verbal communication skills
— Fluent in English
— Strong problem-solving skills Thorough understanding and experience in running of a Support Process
— Setting up processes in a team
Personal skills:
— Critical thinking
— Detail oriented, reliable, stress-tolerant
— Responsible, initiative, multitasking, self-organized
— Superior problem solving, analytical and communication skills

Responsibilities:
— Support Process improvement
— Managing multiple projects simultaneously while maintaining high customer service standards
— Responsible for undertaking the detailed troubleshooting of the incoming support requests
— Conducting necessary investigations to determine the root cause and the nature of any incoming technical issue
— Responsible for identifying the potential fix and coordinating the resolution with the technical team

We offer:
• Timely pay;
• 5-day working week, 8-hour working day, flexible schedule;
• All UA public holidays are days off;
• Friendly environment;
• Opportunity for career growth.