Position: CRM Integrations and Customer Support Manager
Company: INFUSEmedia
Category: Support
Experience required: 2y
English level: fluent

**Internet marketing agency "INFUSEmedia" (USA) is looking for** **CRM Integrations & Customer Support Manager (remote).**
Are you interested in being part of an innovative team? We recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent. Come and join our growing team here at INFUSEmedia as a CRM Integrations & Customer Support Manager

**Responsibilities:**
- External customer support including emails, calls, and virtual meetings;
Internal user support including initial configuration, platform administration, and troubleshooting;
- Participate in developing and maintaining external customer, internal user, and overall technical documentation;
- Propose and implements system enhancements that will improve the performance and reliability of the platforms;
- Be a part of several project management teams;
- Other duties as assigned.

**Requirements:**
- English - full professional proficiency.
- The ability to multi-task and work across a range of projects and issues with various timelines and priorities;
- Excellent verbal and written communication skills;
- Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
- Ability to work independently or in a group environment;
- Self-starter and capable of working effectively with interruption

**Desired Skills:**
- **Experience in front end development** and UX (especially with web-forms);
- Understanding of **API documentation**;
- **CRM management experience** with Salesforce (Pardot), Hubspot, Marketo, Convertr, Integrate, etc.