Position: Senior Customer Success Manager
Company: Sellbery
Category: Support
Experience required: 2y
English level: fluent

**What you will be doing:**

• Broadcast to clients that Sellbery's mission is to allow every entrepreneur to become a part of the global market and make online sales simpler;
• Build and scale the direction of customer support in the company by the company's development strategy;
• Create and maintain the best modern standards of work with clients that drive business growth;
• Work closely with customers to understand how they work, their business goals and show the possibilities of achieving these goals with Sellbery;
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle;
• Stay ahead of customer's needs and offer new insights, strategies, and functionality;
• Identify and prioritize product/service updates that reflect customer requests, industry, market, and competitor trends, and report to key shareholders.

**What you should have:**

• 2+ years of proven experience as a Senior Customer Success Manager in a product company. SaaS experience is preferred;
• Successful experience in building business processes for the direction of customer support;
• Strong leadership, committed priority management, and high emotional intelligence;
• Ambitious, high energy, and a true team player;
• Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences;
• Advanced English (C1) is a must.


**Our commitment to you:**

• The competitive salary depends on your skills and experience;
• Flexible 8 working hours days, start 8-11 am;
• 20 working days of paid vacation annually;
• 4 hours of working time for professional training monthly;
• English language learning (remote courses);
• Professional training and educational advancement opportunities;
• Annual wellness bonus;
• Covid-19 treatment compensation;
• Accountant for PE maintenance;
• Lots of other tasty treats.