Position: Consumer Care Specialist
Company: IDR
Category: Support
Experience required: 1y
English level: fluent

**JOB SUMMARY**
A Consumer Care Specialist will act as a liaison, provide app/product/services information, and resolve any emerging problems that our consumer might face with accuracy and efficiency. Consumer Care Specialist will assist consumers with issues when using our Surveys app and validate consumer survey responses using internal data scrubbing software.

**RESPONSIBILITIES**
• Identify consumer needs and respond to consumer queries quickly and accurately via Zendesk or phone.
• Analyze and report SOTG app’s or surveys malfunctions immediately to team/management.
• Provide consumers with accurate, valid, and complete information using the right CCU’s policies/methods/tools.
• Monitor consumer complaints on social media (i.e., Facebook page) and reach out to assist.
• Meet personal/CCU’s SLAs and targets.
• Share feature requests and effective workarounds with team members.
• Gather consumer feedback and share it with the management.
• Assist in training junior Consumer Care Specialists.
• Readiness to work from 06:00 till 15:00.

**WE OFFER**
• Great office location 3 minutes from Pecherska metro station and great office conditions;
• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

**OUR MISSION**
Our serves major brands and advertisers who rely on us for high-quality consumer data obtainable only through innovative mobile research technology. More than 2 million users have downloaded our pioneering Surveys app; their unique engagement and diversity give us its edge in a hotly competitive industry. Users enjoy the app’s smooth performance and respond with the honest, timely consumer feedback clients need for smart decision-making in the Smartphone Era.