Position: PMO/Scrum Master
Company: Indigo Tech recruitment
Category: Scrum Master
Experience required: 3y
English level: upper

The Scrum Master & PMO role is both management and hands-on operational delivery role, as is commonplace within start-up companies. This role assumes both the responsibilities of Scrum master for one of scrum teams as well as delivery administration, reporting and improvement of operational excellence for Delivery department.
**What you will do**
**1. As Scrum Master**
• Responsible for the success of scrum team, helping scrum team to become a high-performing team delivering high customer value.
• You will be responsible for ensuring Agile standards and best practices are effectively leveraged.
• You must be comfortable balancing multiple team/stakeholder expectations and multiple levels of experience within teams.
• It’s critical that you understand how to apply Agile theory to the practical matter of getting team to deliver product. You have to balance this while operating from our top three Agile values: teamwork, experimentation and empowerment/ownership, as guidelines for a successful Agile culture.
**2. As PMO you will be responsible for:**
• Department performance reporting – align the department OKRs across the teams, track the delivery of OKRs; highlight the initiatives off-track or at risk, drive the alignment among stakeholders about necessary actions to bring it back on track, benchmark our performance vs. industry
• Team performance reporting – analyse teams performance data, track the delivery predictability, identify the key drivers and drainers of performance, forecast velocity, drive the data insights to maximise team performance.
• Knowledge management- ensure the information can be found and accessed quickly, maintain and govern the exchange of knowledge within Delivery organisation, maintain in order our knowledge repositories Confluence, Sharepoints, Wiki etc
• Communication governance – ensure the information is reaching targeted audience: maintain email distribution lists, maintain department calendar of events, keep in order the continuously growing number of Slack channels.
• Delivery process improvements – develop high standards and operational excellence in key processes, such as interviewing, onboarding of new joiners.
• Learning & Development management – understand organisation needs, organising lunch and learn events.
• Organization engagement management – conduct the employee engagement/ organisation health survey, analysis the insights, coordinate the improvement action plan
• Events management – organising face to face events.
• Community management – facilitate and support some of the communities of practice within Delivery organisation.
• Supplier governance – track absences, validate the invoices of external service providers etc
• Work automation – leverage Jira to automate our workflows / internal processes (absence tracking, access management, etc)
**Mandatory qualifications:**
• 2+ years’ experience implementing Agile as a Scrum Master with software development teams
• Min 1 year of experience in PMO role
• Max 5 years of experience in project management
• Understanding of backlog tracking, burndown metrics, velocity and task definition
• Strong leadership skills and ability to work independently
• Good written and verbal communication skills.
• Strong attention to details and technicalities.
• Excellent organizational skills
• Technically savvy – proficient in Jira, Confluence, in Excel, Powerpoint
• Good interpersonal and multi-tasking skills
**Ideal qualifications:**
• Experience working in a start-up culture
• Information Technology background
• Project management certification ( PMP, Prince2 )
• Jira administration: Jira workflows, fields, screens, issue type modifications, management / maintenance of automation rules
• Deep understanding of Lean and Agile frameworks (Scrum, Kanban, Lean, Scaled Agile) and how to apply them.
**Selection Process:**
• Interview with Hiring Manager
• Interview with Scrum Master
• Final interview with Head of Delivery