Position: Business Analyst
Company: Customertimes
Category: Business Analyst
Experience required: 3y
English level: upper

Customertimes is looking for energetic, flexible, full of drive person who has desire to learn and grow both technical and functional skill sets for one of our clients who is a global leader in healthcare sphere.
Product - content lifecycle platform to plan, create, edit, review, approve, submit, distribute, analyse and reuse already created content. 

**Responsibilities**
- Work with clients and end users to gather, understand, and define business requirements;
- Develop, maintain and manage functional requirements in a manner approved with SA and the customer;
- Develop user stories and to-be process flows to support the design and development of solutions for our clients;
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories;
- Collaborate with developers to test and verify that solutions will meet the business requirements;
- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training;
- Engage with the customer on additional requirements and business needs;
- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows;
- Assist with the scoping and planning.

**Requirements**
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment;
- Ability to deliver a well-structured, fully detailed, perfectly readable, coherent and concise functional requirements documentation in accordance with required traceability and all necessary content;
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;
- Strong presentation, communication (written and verbal) skills, and interpersonal skills;
- Experience documenting user stories and creating to-be process flow diagrams;
- Ability to effectively prepare and maintain the following documents/tools: BRD, FRS, SRS; Traceability Matrix; Stakeholder Matrix; Business Processes in BPMN notation; Backlog Management; User Story / Use Case; Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis;
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio;
- Ability to juggle and prioritize multiple tasks within a collaborative team environment;
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- English - Upper-Intermediate and higher.

**We offer**
- A developed grading system for your individual growth;
- Well-established processes and loyal management;
- Flexible work schedule;
- A lot of corporate webinars/workshops/etc.
- Regular compensation package reviews;
- 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate and 5 working days of paid sick leave without a certificate;
- Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate);
- Certification coverage & support for participation in specialized events (webinars, conferences, training, etc.);
- Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company (online with presents);
- Office or remote or mixed types of work;
- Free English classes in the office;
- Convenient office location in the center.