Position: Customer Support Representative
Company: iTalentify
Category: Support
Experience required: no_exp
English level: upper

Are you passionate about sports and gaming? We have an exciting opportunity for a Customer Support Specialist to join our cutting-edge betting project and deliver top-notch support to our valued users.

All the responsibilities we’ll trust you with:
• Assist users via multiple channels with their inquiries and providing solutions in a timely and professional manner;
• Recognize and address Customers’ concerns and pain points;
• Guide Customers through our platforms’ features, betting processes, and promotions, ensuring they have a seamless experience;
• Demonstrate extensive product knowledge and consistently improve it;
• Develop your communication, multitasking;
• Contribute to optimization and enhancement of Customer support procedures and flows.

Your areas of knowledge and expertise
that matter most for this role
• Fluent spoken and written English;
• Proven experience in a customer support role, ideally within the betting or gaming industry;
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner;
• A solid understanding of different betting markets, odds and sports events will be a big plus;
• Readiness to take 5 working shifts per week (with 2 compulsory night shifts);
• Eagerness to take a 2-week product training;
• Strong problem-solving skills with a genuine desire to assist our users.

Why join us:
• Salary review in 6 months;
• Paid 2-week product training;
• 24 days of paid vacation per year;
• Paid sick leave;
• Career coaching;
• Flexible working hours;
• As a part of our dynamic team, you’ll have access to professional growth and advancement opportunities;
• Immerse yourself in the vibrant world of sports and gaming, and be a part of an industry that’s constantly evolving and full of excitement