Position: Customer Support Engineer
Company: MGID
Category: Support
Experience required: 1y
English level: upper

We're looking for Junior to Middle Technical Customer Support Engineer!

**MGID** was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

**MGID** offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.
MGID is:
— One of the largest MarTech-companies in the Ukrainian market;
— A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 60 languages;
— The winner of multiple AdTech awards for innovation and product quality;
— A workforce of 700+ employees operating from offices in the US, Europe and Asia;
— A passion for cutting-edge technologies and a seamless vertical structure that allows the regional teams to exchange skills and development practices.

**Responsibilities:** 
- Provide technical support to our customers on chat, email
- Collaborate with development team on issues escalation
- System monitoring

**Primary requirements:**
- Linux shell
- MySQL
- Bug Tracking Systems (Youtrack, Jira etc)
- HTML & CSS
- RestAPI

**Will be a plus:**
- JavaScript

**Language proficiency:**
— Upper-intermediate English