Position: Customer Engagement Manager
Company: Phase One Karma
Category: Support
Experience required: 1y
English level: fluent

**What we need:**
— Experience in Customer Support and/or Sales activities - 6 months or more;
— Working in the night-shift schedule;
— Understanding of IT terminology;
— Proficient at using Mac OC;
— Upper-intermediate/Advanced English level (written and spoken) is a must;
— Excellent verbal and written communication skills;
— Being proactive with the customers;
— Understanding of how CRM systems work;
— Ability to be proactive with customers, asking their feedbacks and arrange demo calls presenting the product, engage with the customers as much as possible, handle customers' questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to help and interest the customer with our product.

**Will be a plus:**
— IT Education;
— Legal/ International Law Education;
— Lead generation experience;
— Excitement to learn new products/technologies and help customers;
— Familiarity with ticketing systems and CRMs.

**What you will do:**
— Proactive communication with users via live chat, phone, social media, etc.;
— Converting website visitors into leads;
— Providing lead generation activities;
— Conducting product research;
— Searching for similar software and testing it;
— Helping clients solve problems accessing our systems and websites;
— Develop trust and long term relationships with clients;
— Provide customers’ feedbacks/ ideas/suggestions about the product to the Development Team.

**Our benefits:**
— Medical insurance for employees;
— Possibility of training employees at the expense of the company;
— 20 days of paid vacation and 10 sick days — we value rest and recreation;
— We also comply with the national holidays;
— Modern and cozy office;
— A private chef in the office;
— Exciting team buildings;
— Modern lofty office with high ceilings, spacious workplace.

**Feel free to contact me with any questions :)**