Position: Advanced Support Engineer
Company: Storypoint
Category: Support
Experience required: 5y
English level: upper

REQUIREMENTS
WHAT YOU'LL BE DOING

●Handling complex technical issues/escalations over Zoom, email, and phone
●Helping to configure clients’ accounts & streaming setups to ensure maximum event success
●Managing a queue of web design requests from our enterprise clients
●Proving day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
●Working cross-functionally with our Product, Engineering, and Customer ●Success teams to achieve clients’ desired end goals 


WHAT YOU HAVE

●Must have excellent verbal and written communication skills in English
4-5 years experience in a successful customer support role in a B2B SaaS company with a clear progression of roles & responsibilities
●Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
●You may not code every day, but you’re well-versed in HTML, CSS, and Javascript.
●Familiarity with Chrome, Safari, or Firefox web developer tools, APIs, and error logs to diagnose and troubleshoot client issues both with their network and software
●Familiarity with Zendesk & Jira
●Ability to manage multiple competing priorities with a sense of urgency