Position: IT Support Specialist (Junior)
Company: SII UKRAINE
Category: Support
Experience required: 1y
English level: upper

Your role

Logging requests and analysis of causes of malfunctions of user workstations
Remote technical support for users in the area of system software, application software and hardware and peripheral devices
Close cooperation with 2nd and 3rd line support
Handling of ITSM requests in accordance with ITIL practices
Monitoring of open tickets and informing users of their current status
Your skills

Very good interpersonal and communication skills (communicativeness, openness, empathy)
Good organization of own work
Good command of spoken and written English
Knowledge of MS Windows operating systems
Good knowledge of computer hardware construction and basic configuration elements
Knowledge of MS Outlook and Teams application configuration and MS Word, MS Excel functions
Practical knowledge of MS Active Directory service