Position: Customer Support Lead
Company: Mobichord
Category: Support
Experience required: 2y
English level: fluent

· Maintenance and monitor client data in our platform;
· Great interpersonal abilities to create, maintain and enhance client and partner relationships;
· Experience in support management (finance or telecom domain);
· Strong service/client-oriented attitude;
· Experience in team management is a must (5+ employees) Experience with building teams, processes, and procedures;
· Resolve customer technical issues;
· Ensure all monthly deliverables are performed by you and your team ensuring an accurate month-end close for the client;
· You need to be able to completely understand and document the client’s inner accounting processes;
· Maintenance of user and device data in Visage systems and carrier portals;
· Process client requests and client orders;
· Consult the client regularly using our software application’s internal analytics features to help them understand future opportunities.

Qualifications and Skills:

· Leadership role 2 to 3 years
· High focus on quality and providing an exceptional customer experience- customer obsession
· Proficient with Microsoft Office and excel
· Strong in building good relationship with clients
· Good to have a telecom background
· Excellent command in spoken and written English.