Position: Senior QA Engineer
Company: Product Madness
Category: QA
Experience required: 3y
English level: upper

Required skills
— Proven experience of crossbrowser and crossplatform testing
— Understanding of client-server architecture based application
— Proven experience of web-services testing
— Familiar with Redash and New Relic
— Strong leadership skills, working both independently and as part of a team
— Strong verbal/written communication & an excellent attention to detail
— Strong time management, accountability and organisational skills
— An ability to negotiate and ensure yours and your team message is heard, whilst also understanding business needs as a balance
— Flexible to an agile setup with the ability to multitask, managing coverage for multiple high profile mobile projects
— A strong commercial awareness with an understanding of business priorities and goals
— Exceptional reporting capabilities
— Extensive knowledge of JIRA and / or similar bug tracking tools
— Knowledge of Data Science and proven record to use this to better processes

We offer
— 20 days of annual leave;
— Office employment;
— Educational English programs;
— Bonus scheme;
— Event throughout the year;
— Free food throughout the week;
— Modern office in the city centre.

Responsibilities
— Manage the communication channels between the QA & CS teams, educating each of the others core responsibilities and objectives
— Conduct regular Product & Feature training sessions of new content for Customer facing teams
— Document and enforce Live issue escalation protocol procedures and follow up on such cases until resolution / closure
— Monitor and review customer observations and tickets through Zendesk and weekly CS reports, deep diving into issue investigations as and when required
— Support alignment of the Customer Support device pool, ensuring alignment with the rest of the business based on quarterly QA device data captures
— Support test efforts through data gathering and investigation at the request of the QA team
— Rotate daily stand ups and triages across our portfolio of products, remaining current with each application and its quality status
— Contribute to the bug tracking life cycle workflows: Testing, Initiating, reviewing, investigating, updating, and confirming resolution of issues identified
— Manage the PMCS JIRA database and keep it relevant and up to date at all times
— Constantly maintain, review and improve process in an effort to drive efficiency, whilst ensuring alignment across teams where applicable
— A solid understanding of the QA life cycle from concept through to release
— Work with a range of Live monitoring tools (e.g. New Relic / Zendesk)