Position: Customer Support Specialist ( Working hours by EST timezone (16:00 — 24:00 EEST)
Company: Sprout Therapy
Category: Support
Experience required: 2y
English level: upper

What You’ll Do
- Coordinate with cross-functional teams to ensure that all necessary documents are collected in a timely manner and relayed to relevant stakeholders.
- Ensure qualified families are appropriately assigned a case manager.
- Maintain all family records and documentation in Salesforce, while monitoring data integrity across the platform
- Assign and delegate operational tasks to Family Admissions team members to assist in their day-to-day time management
- Understand and apply federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI), such as HIPAA

What You’ll Need
- Required Bachelor's degree or equivalent 
- Experience, knowledge or interest in pediatrics, autism, behavioral health or similar field (Previous ABA experience preferred)
- Call handling with professional service providers and medical community
- Familiarity with the US HealthCare system is preferred
- Detail oriented, highly organized, and an aptitude for balancing numerous disconnected tasks
- Excellent written communication skills
- Basic knowledge of HIPAA compliance and privacy measures is preferred
- Previous experience with contact center applications such as Call Tracking Metrics, Salesforce, Google Workspace (Google docs, Google drive, Google Sheets) preferred

We offer
• Remote work
• Unlimited vacation
• Working schedule is due to US business hours ( 16:00-24:00 EEST) 
• Home Office Allowance Bonus
• Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally