Position: Junior Technical Support Engineer (AdTech)
Company: Sigma Software
Category: Support
Experience required: 1y
English level: intermediate

**Responsibilities:**
Provide 2 level technical infrastructure support services for issues
Secure the agreed service levels is always met according to the Service Level Agreement (SLA), such as response & resolution times, quality levels, work volumes done, etc.
Plan and perform preventive actions concerning the solution and/or its environment to avoid potential issues in the future
Perform all tasks and providing deliverables on a good level of quality
Report status and progress according to the project and Company demands
Response to service requests 

**Requirements:**
Good knowledge of Support methodologies, processes, planning, tools, and techniques
Basic experience in JavaScript
Intermediate level of spoken and written English
Good communication skills
Analytical and problem-solving skills