Position: Technical Support Specialist
Company: Unitask
Category: Support
Experience required: 1y
English level: intermediate

Responsibilities	
Your day-to-day activities will include:
Provide Tier 2 technical (Help Desk) support via tickets, and web conferences;
Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
Deployment and support of the IConduct system on a customer’s remote infrastructure;
Collaboration with R&D and Delivery teams to ensure relevancy and top quality
Requirements
We expect that you have:
2+-year experience in Technical Support in a software company;
SQL
Good command of English (intermediate or higher);
Analytical, diagnostic, and problem-solving skills;
Good understanding of software development process and approaches;
Experience in SQL (MS SQL, MySQL, Oracle, PostgreSQL);
Experience in administration of Microsoft Server OS (both local and cloud: Azure/AWS);
Experience in troubleshooting cloud products or working in a SaaS/PaaS environment.
 Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.;
Working in our dynamic environment you will get:
Challenging tasks
Opportunity to learn new approaches in a highly-demanded cloud technologies
Career growth
Paid vacation (20 working days per year)
Paid sick leaves
Fixed working hours
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