Position: IT Support Technician
Company: Seeking Alpha
Category: Support
Experience required: 3y
English level: intermediate

**Why we’re a great company to work for? **

We have an awesome product. Our cutting-edge investing tools are helping millions of users exceed their financial goals.
You’ll impact the lives of many people. We have 20 million unique users visiting Seeking Alpha every month. We work hard to make our users happy and help them build wealth.
We are profitable and growing fast. All employees receive equity grants in-line with their cash compensation.
We care about work-life balance. We work mostly from home, we provide lots of vacation days, and we insist that you enjoy them.
We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.

**RESPONSIBILITIES**
Provide solutions to employees' technical problems, over the phone or via email.
Perform diagnostic tests and troubleshooting to identify issues.
Provide employees accurate information on IT products and services.
Develop and implement technical procedures effective in quickly addressing problems to minimize downtime.
Carry out assessments to determine the need for changes in hardware/software configurations.
Educate employees on procedures for resolving or preventing recurrence of a technical problem.
Act as liaison between the IT unit of an organization and it’s employees.
Explain and provide IT solutions to employees in non-technical and comprehensible terms.
Proffer recommendations to employees looking to purchase new equipment or replace existing ones.
Prepare and present reports to update management on IT support operations.
Operate and work with equipment such as Meeting rooms, external storage devices, computer diagnostic tools, printers etc.
Respond to inquiries about hardware or software issues.
Perform scheduled maintenance on computer systems to ensure efficient operations.
Repair or replace faulty components of a computer/network system.
Design and maintain applications/websites for employees.
Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.

**REQUIREMENTS**
Education and Training: To become an IT support technician, you need at least an Associate’s degree in computer science, networking, or programming. Having a Bachelor’s degree in any of the aforementioned disciplines increases job competitiveness.
About 3 years of experience in the IT industry.
Communication Skill: IT support technicians are able to use clear language and expression to provide technical support to employees
Problem-solving Skill: They are well versed in providing IT solutions to address the needs of employees
Interpersonal Skill: They work with various tech professionals to develop and implement IT support strategies.