Position: Customer Support(Implementation Specialist)
Company: YayPay
Category: Support
Experience required: 2y
English level: upper

**Необходимые навыки**
— Bachelor’s degree, preferably in Accounting, Finance, Business Administration, Business Information Systems, or another related field
— 2 to 5+ years experience implementing one or more ERP application such as SAP, Oracle-NetSuite, Sage, or Microsoft Dynamics; Knowledge of CRM such as Salesforce a plus
— Excellent understanding of accounting processes, including accounts receivables / OTC (order to cash) workflow and revenue management
— An understanding of a startup environment, a passion for customer success and helping to build a company from the ground floor
— Sound business acumen skills; thrive in a fast-paced, dynamic environment
— Strong organizational skills, attention to detail, and ability to manage a tight schedule
— Excellent problem solving, critical thinking, and analytical skills, including using Excel
— Excellent spoken and written communication, interpersonal, relationship building skills
— Strong presentation and group facilitation skills
— Ability to work both independently and with a team
— Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
— Experienced in global markets, customs and individual country business protocols and dynamics
— Highly motivated and independent contributor
— High energy, enthusiasm, and passion for the business

**Предлагаем**
— Flexible working hours
— A comfortable office in Kyiv with all the standard supplies(or you can work from home)
— A high-level (A1) corporate insurance from Uniqa
— Tax compensation
— Equipment (laptops, screens etc.)
— Educational and professional development support

**Обязанности**
— Work closely with the sales team during the sales cycle to demo our product and help sell our onboarding services
— Work directly with clients to determine their requirements and configuration options for their onboarding to the YayPay platform
— Develop and refine implementation & onboarding functional and technical documentation
— Act as a technical main point of contact for clients and YayPay’s development team during the onboarding process
— Coordinate specific client requests for custom enhancements with Product and Engineering teams
— Research specific issues for Clients to analyze the root cause of a reported observation, including analysis within Client’s Production environment, ERP, CRM, etc.