Position: API Solutions Specialist (Technical Support)
Company: BrickRed Systems
Category: Support
Experience required: 3y
English level: upper

We are seeking a highly skilled and motivated API Solutions Specialist to join our team and work closely with our esteemed client, TELUS, one of the largest telecom companies in Canada. As a Customer Success Engineer, you will have the opportunity to collaborate directly with TELUS and play a key role in ensuring their success and satisfaction with our products and services. Your technical expertise and ability to build strong customer relationships will be essential in delivering exceptional customer experiences and driving customer success.

Skills & Experience:

- Good understanding of API Security (AuthN/AuthZ) preferably using TLS and OAuth 2.0
- Experience with web services technologies such as SOAP/WSDL/XSD, and REST/JSON/Swagger to include API interface design and specification (Open API/Swagger/Stoplight
- Strong Communication Skills in English

Will be as plus:
- Valued for your 5+ years of relevant professional experience as an empathetic, technically skilled problem solver with a knack for root cause analysis offering creative solutions
- Recognized for your strong communication skills - written and oral - for technical and non-technical customer and team members
- Known for your experience working with gateways, proxies, and web services
- Passionate about learning new technologies, self-improvement, and team growth
- Experience working with HTTP(S), TCP/IP, SFTP, and other Internet protocols from Linux/Unix-based operating systems as well as Windows GUI-based applications
- Experience with web services technologies such as SOAP/WSDL/XSD, and REST/JSON/Swagger to include API interface design and specification (Open API/Swagger/Stoplight)
- Knowledge of Identity & Access Management platforms and protocols (SSO/SAML/LDAP/Ping Fed/ForgeRock)
- The skills to support full certificate lifecycle management and troubleshoot and resolve certificate-based access issues
- Hands-on expertise in testing web applications using tools like SOAPUI and Postman
- Familiarity with cloud computing platforms including GCP & AWS (EC2, RDS, Lambda, SNS, SQS)
- Knowledge of basic Agile terminology and practices such as User Stories, Backlog, Scrum, and Acceptance Criteria and experience working in collaborative agile development teams using CI/CD pipelines and activities

Project: The API Marketplace gives the ability to connect API consumers with API owners, enabling the creation of thousands of applications by teams and 3rd parties. Being able to support a broad range of applications from customer self-care to health to messaging to emergency response to fleet management to charitable giving and beyond, API Marketplace plays foundational to participate in the digital economy.

Working time zone is the Eastern Standard Time (EST) zone

Communication Channels- Gmail, GChat, Slack.

Responsibilities:


- Guide our new and existing customers in the correct choices of APIs to consume, in designing and securing their applications, and in suggesting improvements in call flows.

- Enable our service providers to onboard their APIs in the most secure, reliable, and efficient manner possible.

- Provide World Class Support for our users - triage of incoming tickets, prioritization, and timely resolution, with a goal of automation and self-serve.

- Improve customer support quality by studying and re-designing processes, setting up and communicating service metrics, monitoring, and evaluating results, and implementing changes.

- Lead the creation and maintenance of useful and convenient user guides, support documentation, call flows and diagrams.

- Participate in operational improvement initiatives, in conjunction with other technology teams in the company


What we offer:

— High compensation according to your skills

— Interesting and challenging projects

— 5-day working week, 8-hour working day, flexible schedule

— Democratic management style & friendly environment

— Full remote job (Possibility to work from home or around the world)

— Annual Paid vacation (18 business days per year)

— Paid sick leaves

— Official holidays


We guarantee:

— Professional and personal growth

— The comfortable and supportive working atmosphere. You’ll join a friendly welcoming team of experienced colleagues.

— Stability. In the modern world, our product is in high demand, and this means that you will be joining a business with exciting challenges and a stable income.



Join our team and become an integral part of our partnership with TELUS, contributing to their ongoing success and helping shape the future of the telecommunications industry in Canada. With your technical expertise and dedication to customer excellence, you will play a pivotal role in driving customer satisfaction, loyalty, and growth. Apply now and be part of our exciting journey!