Position: Technical Support Engineer
Company: Devart
Category: Support
Experience required: 1y
English level: pre

**Requirements**

- 1+ years of experience in Technical Support or a similar position
- Understanding how ODBC drivers work
- Basic knowledge of SQL and relational databases like Oracle, PostgreSQL, SQL Server, MySQL
- Basic understanding of Python or any programming experience
- Basic knowledge and understanding of working with task managers (Jira, Redmine, and their analogs)
- Understanding the software development cycle
- Ability to research the functionality of new network protocols

**Responsibilities**

- Solving the users' technical issues that might arise while purchasing or working with the product
- Writing product use cases for users
- Creating bug reports on problems in the bug tracking system
- Making entries in the revision history of the product
- Working with documentation (assistance in creating new and maintaining the existing)
- Interacting with the development team and management in order to create complete responses to users and test the products

**Nice to have**

- Understanding of written European languages (English, German, Spanish, Portuguese, French)
- Experience in conducting technical demos

**Working conditions**

- No overtime
- Flexible working hours
- 18 working days of vacation
- 15 working days of sick leave
- Medical insurance
- English courses in the office
- Opportunities for professional development and personal growth (the company covers 50% of the tuition fees)
- Different activities: corporate parties, team-building events
*Under martial law, some of the above-mentioned points may be temporarily limited