Position: IT Service Manager
Company: SQUAD
Category: Lead
Experience required: 5y
English level: upper

Responsibilities and Duties
- Collaborating and coordinating with multiple internal teams to ensure the successful delivery of services on various levels.
- Lead IT projects, including the development and implementation of systems and services.
- Monitor and fine-tune the operation of our internal Helpdesk service.
- Assess vendors and develop test strategies for new hardware and software.
- Troubleshoot hardware and software issues related to internal IT.
- Identify areas of improvement and drive initiatives to address issues in systems and/or processes.
- Coordinate and manage technical deployments, upgrades, and maintenance.
- Design projects to improve IT systems, processes, and operations.
- Enforce IT policies and procedures.

Qualifications and Skills
- MS or BS in Information Technology or a related field.
- 5+ years of experience working in IT operations.
- At least 1 year of leadership experience.
- Good written and spoken English.
- Excellent working knowledge of computer systems, security, network, and system administration.
- Experience with project support/monitoring tools such as JIRA and Confluence.

Nice to have
- Experience with Okta, Jamf, AWS, Cisco, macOS, Linux.
- ITIL Foundation Certification.
- Scripting languages experience (Python, bash, shell, Perl, Tcl, etc.).

We offer multiple benefits that include
- Competitive salary and perks
- PE accounting and support
- WFH and remote working mode possibility. Partial furniture compensation
- Social package, including medical insurance available from the start date and sports compensation after the trial period
- 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
- Educational possibilities like corporate courses, knowledge hubs, and free - English classes. Semiannual performance review
- Free meals, fruits, and snacks when working in the office.