Position: Payment Operations Manager
Company: SD Solutions
Category: Other
Experience required: 3y
English level: upper

**Responsibilities:**

Manage, train, and mentor a team of Payment Operations specialists, serving as an escalation point for complex issues.
Be a domain expert focal point for queries coming from different departments in the organization.
Monitor and verify the smooth operation of the payments platform.
Interact with company's partners to troubleshoot and resolve operational issues in a timely fashion.
Work with engineering team to troubleshoot and resolve operational issues in a timely fashion.
Share product feedback with Product and R&D teams to continuously improve the quality and efficiency of the global payments platform.

**Requirements:**

Bachelor’s Degree in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation.
4+ years of hands-on experience in supporting SaaS customers. Team leader or manager experience.
Detail oriented and well organized.
A can-do and curious attitude: you should be prepared to operate autonomously, pursue the right answers, and be committed to continuously building your own skillset.
Passionate for customer service and helping others.
Excellent communications skills – written and oral.
Excellent creative thinking and problem-solving skills.
Able to work in a fast-paced, deadline-driven environment.

**Advantages:**

Experience with payment systems, banking systems and/or working at a Fintech company.

**About the company:**

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.