Position: HelpDesk
Company: Idenon
Category: Support
Experience required: 1y

The following skills are important to us:
— Experience in a similar position at least 1 year;
— Good knowledge of computer hardware and peripheral equipment;
— Administration of Windows, Linux, Mac operating systems;
— Skills of diagnostics and repair of computer equipment;
— Understanding the operation of POP3, IMAP, SMTP, DNS, HTTP, HTTPS protocols;
— Good knowledge of the principles of network construction and operation;
— Good knowledge of console commands: telnet, nslookup, ifconfig, ssh, ping, traceroute, etc;
— Desire to learn, ability to work in a team.

Will be a plus:
— Working with the ticket system.

Your future responsibilities:
— Installation and configuration of operating system (Windows, Linux, MacOS);
— Installation and setup of additional software;
— Simple repair and maintenance of PC and laptops;
— Granting access and onboarding new employees;
— Working with VPN, LDAP;
— Receiving equipment and recalling access of departing employees;
— Working with the ticket system;
— Payment for training courses;
— Ensuring uninterrupted operation of the team.

At our company Idenon:
— Great team of professionals and cool people;
— Competitive salary with regular reviews;
— Official employment;
— Flexible work schedule (remote/office/remote-office);
— Paid vacation and fully paid unlimited sick leave;
— Health insurance;
— English Courses;
— Payment for training courses;
— Gifts for significant events;
— Corporate events;
— Office location — Pechersk (Kyiv).