Position: L2/Tier2 Engineer
Company: Axon
Category: Support
Experience required: 2y
English level: upper

Axon is a full-cycle software engineering services that develop unique software solutions. Our mission is to provide high-quality software to clients by ensuring that the project runs smoothly with a delivery that is always on time.

We are a fast-growing team that cares deeply about our team and our clients. During the 8+ years on the market, we excluded 130 successful projects and opened offices in Ukraine, Georgia, Poland, and Estonia.

Currently, we are looking for Tier2 Engineer to join our client’s team. One of the biggest tutoring apps and e-book rental services, used by millions of students worldwide. You’ll be part of the eCommerce engineering team located in Israel & US and it’s an excellent opportunity to be exposed to mission-critical systems that are used to operate an evolving tech stack

**Who are you?**

You take pride in providing the best experience for every user and team member. And you like to shoot the troubles and bugs in the system.

If this sounds like you, we would love to meet you!

**Qualifications:**

-At least 2 years in a software technical support role.
-Proficiency in SQL.
-Comfortable using application logs (e.g. Kibana), errors, and exceptions to investigate issues.
-Knowledgeable in Java preferable, Git, and software release cycles. 
-Excellent written communication and verbal skills.
-Strong analytical and problem-solving skills.

**Responsibilities:**
-Troubleshoot issues escalated by our monitoring systems in a timely manner while communicating clearly and efficiently with internal and external stakeholders.
-Work 3 or 4 working days per week, on-call shifts 7 am-7 pm Ukraine Time.
-Communicate directly with the engineering team, product management, and 3rd party services tech support.
-Resolve software issues by running pre-existing runbooks and demonstrating the ability to isolate the root cause.
-Manage and report critical incidents to the engineering team and determine the course of action.
-Use application logging systems (e.g Kibana, NewRelic) and SQL queries to analyze incidents.

**What we offer: **

-Challenging projects and interesting tasks which will enable your growth
-Competitive compensation with regular performance review;  
-20 compensated vacation days during the calendar year;
-Days off during national holidays;
-7 days of compensated sick leaves during the year (no special medical documents are required);
-After a probationary period (3 months) additional budget for health, education, or entertainment expenses (of your choice);
-Work fully remotely or hybrid (on your choice).

**Hiring steps:**

-Intro call with the Recruiter (30 min)
-Tech interview with the Chapter Lead in our company (40-50 min)
-Managerial call with the Client (45-60 min)
-Tech interview with the Client (45-60 min)
-Feedback (3-5 days)
-Job Offer