Position: Service Desk Engineer
Company: GlobalLogic
Category: Support
Experience required: 1y
English level: intermediate

Job Description
- Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment;
- Solid background in systems administration, consulting, and excellent customer service skills;
- Intermediate knowledge of LAN, DHCP, DNS, Routing, TCP/IP stack, VLAN etc.;
- Intermediate knowledge in administration and configuration of AD, DNS, DHCP;
- Solid knowledge of Windows OS administration. PC architecture understanding;
- Strong HW/SW problem solving and troubleshooting skills;
- Experience in Mac or Linux administration, OS troubleshooting;
- Ambition to learn new systems, procedures, techniques in a short period of time;
- Ability to work independently or within an existing team of IT professionals;
- Good reporting and prioritization skills;
- Good skills to build business relations with Management / Employees /Colleagues;
- English Language Level: Intermediate level in writing, reading, speaking

Job Responsibilities
- Producing deliverables of predictably good quality without regular reviews.
- Performing routine IT tasks, 2nd level of support (user incidents and service requests). Defining problems and change requests for next level of IT Support.
- Preparing and installing all standard and specific IT environments (desktops, laptops, servers, peripherals, audio- and video-communication equipment). Installing, configuring and upgrading operating systems and software, using standard business and project-specific packages. Configuring and commutating network and telecommunication links.
- Responding to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, document resolutions for future reference.
- Assisting in the installation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.
- Assisting in the organization of presentations, audio- and video-conferencing (equipment setup, configuration, and testing).
- Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems.
- Monitoring problem/changing activities and coordinating the involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems.