Position: Senior Application Support Engineer (ID: 10179)
Company: Infopulse
Category: Support
Experience required: 3y
English level: upper

Areas of Responsibility:
Provide software application support for end users;
Performing analyses on software application functionality and suggesting improvements;
Ensuring effective front-end and back-end functionality of application;
Consulting with software development team, internal users and clients to improve application performance;
Establishing the root causes of application errors, and escalating serious concerns to higher level management;
Monitoring application performance metrics.

Qualifications:
3+ years of experience as Application Support Engineer;
Advanced proficiency in determining the causes of application errors and repairing them;
English - Upper-Intermediate (both written and verbal communication skills);
Exceptional communication skills;
Strong analytical and troubleshooting skills;
MS SQL - minimum data manipulation language;
Ability to work under pressure and to tight deadlines.

Will be a plus:
Zendesk experience;
Dynamics 365 experience (Support, Customizations);
Azure DevOps experience;
Infrastructure Support experience.

Personal qualities:
Self-driven and self-motivation;
Desire to learn, desire to help, desire to teach.