Position: L3 Support Engineer (IRC132958)
Company: GlobalLogic
Category: Support
Experience required: 2y
English level: upper

**Description:**
We have an exciting opportunity for an experienced and passionate Support Engineer to join our growing technology team within the WPP recently formed division, focusing on building technology products for some of the world’s leading media agencies. The successful candidate will work alongside developers and other members of the scrum teams.

**About the division:**
We like to say that we play with giants. That’s huge data sets, influential partners, and even bigger ambitions. But only because we’re here to make a difference. As WPP’s division, our mission is to create products that make advertising work better for people. With expertise in data science, audience insights, simulations, and automation, our 350-person strong team designs and builds software products that shape the global media ecosystem. With a partnership philosophy at the heart of everything we do, we team up with the world’s leading media and technology organizations – including Adobe, Amazon, Baidu, The Trade Desk, Google – to develop innovative solutions and bring a unique competitive advantage to our portfolio of clients.
WPP and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.

**Requirements:**
2+ years of experience in Support Services (Service Desk, Help Desk) as an L3 engineer
Only Intermediate+ speaking and written English
Experience as QA/AQA/Developer is a big plus
Experience with Jira and/or ZenDesk
Strong troubleshooting skills, detail-oriented, good collaborator, and follow-through 
Experience in monitoring tools like Stackdriver, Datadog, Splunk or Grafana
Good knowledge and experience with linux/shell
Scripting ability perl/python/etc and some familiarity with Java (can read)
Familiarity with Kafka/Pubsub Akka, all are big plusses
Database – familiarity with MySQL, SQL Server, etc is good to have
Preferences:
Perl, Python, Java

**Responsibilities:**
Tasks will be mainly concentrated on the data processing platform
Commits simple code changes (configuration changes, bug fix, etc)
Interact directly with the stakeholders (support lines, clients, development teams) and provide Level 2 technical support
Accurately and completely document problems and solutions in e.g. knowledge base
Manage simultaneous customer cases in a highly demanding environment and resolve issues using a company-internal knowledge base
Work with London and Ukraine teams