Position: Customer Success Manager
Company: Fluent Trade Technologies
Category: Support
Experience required: 5y
English level: upper

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world

Please visit us at  www.fluenttech.net


Customer Success Manager


Responsibility will include:

- Manage support teams in different locations around the world.
- Manage the customer support department’s day-to-day functions.
- Serve as the main point of contact for our customers throughout the project and also liaison between clients and the rest of the relevant resources.
- Define internal processes for the support team to improve efficiency and level of service.
- Build meaningful and long-lasting relationships with partners and customers, understand their needs, and ensure success with the company's products and services.
- Lead the onboarding process with the clients- implementation and adoption.
- Represent the voice of the customer and influence product development roadmap and marketing processes.
- Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders.


Desired Skills & Experience

- 5+ years experience of leading customer service and support teams
- Be able to multitask with high prioritization skills to process client's requests and lead them to a resolution
- The candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. 
- Experience with directly communicating with external customers.
Excellent English
- strong Unix, network, and scripting knowledge
- Tech-savvy with strong analytical and technical skills
- Problem-solver, resourceful and independent


Advantages:

- Experience in the financial industry (FX, Fixed income) and algorithmic trading