Position: Customer Support Agent
Company: QUESTERA
Category: Support
Experience required: no_exp
English level: upper

**Requirements:**
Written English (no lower than B2) is a must
Experience in customer support/service
Strong communication skills
Experience working with helpdesk systems (Zendesk) will be a plus
Problem-solving skills
Ability to work independently and put proper priorities
Ability to work evening shifts (3−4 per week, from 14:00 till 23:00) remotely
Good understanding of what makes a customer experience great

**As a plus:**
The candidate has experience working with native English speakers
The candidate has experience playing esports games

**Responsibilities:**
Handle and resolve customer requests and product related questions
Follow and meet required CS KPIs
Identify and escalate issues/bugs to the appropriate team when needed
Report shift status to the team
Contact users' feedback to the team
Show a positive attitude and willingness to develop and grow

**What we offer:**
Up to 15 shifts per month
Competitive salary
Timely payment of salary (twice a month)
Friendly, professional and ambitious team
Constant support from experienced Team Leaders within the team
Opportunity to build a career and gain an experience that will serve you in a long-term perspective