Position: Customer Support Specialist
Company: Sprout Therapy
Category: Support
Experience required: 2y
English level: upper

What you’ll do:

• Coordinate all onboarding activities for Providers, ensuring that they have a smooth introduction to Sprout
• Conduct software set up for all newly onboarded clinicians and field any questions or concerns relating to
Sprouts softwares
• If necessary facilitate the off-boarding of providers from a systems and equipment standpoint
• Collect onboarding documentation for providers including Providers credentialing packets
• Ensuring that all required documentation is consistently maintained and kept up to date for all our clinicians,
both active and those awaiting assignment
• Work with multiple teams to ensure timely placement for all of your assigned Providers
• Serve as an advocate and main point of contact for your assigned providers as they await assignment with a
client

What you’ll need:

• Bachelor’s degree or equivalent
• Experience, knowledge or interest in pediatrics, autism, behavioral health or similar field (Previous ABA
experience preferred)
• Strong customer service skills and demonstrated telephone/written etiquette
• Detail oriented and excellent written communication skills
• Knowledge or experience with HR systems (specifically Bamboo) is preferred
• Previous experience with applications such as Call Tracking Metrics, Salesforce, ZenDesk, Google
Workspace (Google docs, Google drive, Google Sheets) is preferred
• Strong organizational skills

We offer
• Remote work
• Unlimited vacation
• Working schedule is due to US business hours: 16:00-24:00
• Home Office Allowance Bonus
• Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally