Position: Customer Support Specialist
Company: Digital Cloud Technologies
Category: Support
Experience required: no_exp
English level: intermediate

A Ukrainian IT company specializing in products for Windows devices invites you to join our friendly and highly skilled customer support team. Your role will involve providing high-quality assistance to our customers by addressing their inquiries and fulfilling their requests.

Skills

— Advanced PC user;
— High level of English proficiency (especially written);
— Strong written communication skills;
— Good analytical skills;
— Excellent systematic problem-solving skills, ability to think «outside the box».


Will be a plus

— Experience at a technical service desk/call center providing technical support;
— Experience with online customer support services as Zendesk, Freshdesk,etc.


We offer

— Friendly working environment;
— Variety of interesting projects;
— Flexible working hours;
— Professional Growth.


Responsibility

— Communication with clients with clear instructions on how to solve emerging problems (via email);
— Collection of information about unusual or specific issues to support supervisor or tech team.