Position: Operations Program Manager
Company: Resorcer
Category: Support
Experience required: 5y
English level: upper

Operations Program Manager will support a central vendor operations team within the largest
search engine company. The objective is to partner with stakeholders across various Product
Areas and provide support including but not limited to operations consulting, vendor
management, operational reporting & analytics, and drive cross-functional programs.
We are looking for a program manager with experience managing complex projects and
developing presentations and supporting documentation for various forums and partners. Your
focus will be on handling and helping deliver complex projects from inception to implementation.
You will be working with operation leads, program managers, analytics leads, engineers and
other stakeholders to develop and implement programs, process and track progress that
support the organization's goals and objectives. The Operations Program Manager will also be
responsible for creating and developing business review presentation slides for senior
leadership and stakeholders, drafting executive communication emails and newsletter, internal
and external websites, process documentation etc.

Requirements:
● Develop and implement programs, processes, and procedures that support the organization's goals and objectives.
● Monitor and evaluate the performance of the operations program and make necessary adjustments.
● Apply change, risk and resource management. Assume responsibility for the program’s activities and goals.
● Ensure clear status reporting is happening at all levels, whether at the sponsor level or day-to-day team members.
● Develop presentations and supporting documentation for various forums and partners.
● Build, document, and improve processes across geographically distributed teams/partners in order to optimize efficiency in a fast-paced environment.
Qualifications
● Bachelor's degree in business administration, operations management, instructional design, communications, UX or a related field.
● 5+ years of experience in operations management, program management, communications design, or a related field.
● Thorough understanding of project/program management techniques and methods
● Excellent skills in creating presentation slides, visual design, executive comms draft, newsletters, documentation, website development etc.
● Previous experience working with multiple complex projects, ideally in Operations or Vendor Operations space.
● Familiar with Google tools like Docs, Slides, Sheets, Sites, Drive etc. Fast learner to various Google tools.
● Excellent communication ability
● Excellent problem-solving ability