Position: Business Analyst
Company: SoftServe Kharkiv
Category: Business Analyst
Experience required: 3y
English level: upper

**WE ARE**
SoftServe isn’t just about technology — it’s about open-minded people who love technology and have everything they need to pursue their passion to create innovation. Our client, based in Utah and is one of the largest residential security and home services companies having over one million customers in the U.S. and Canada. They received the J.D. Power and Associates ’Outstanding Customer Service Experience’ certification. With award-winning customer service and smart technology, the company focuses on enhancing security, ensuring safety, and increasing energy efficiency. The end result is a smart home solution that saves you time and money and ultimately simplifies your life.

**YOU ARE**
Laser-focused on the result
Agile, flexible, creative, and proactive
An expert in finding problems and their root-causes
Great at elicitation and stakeholder management
Easily designing/facilitating the design of problem solution
Comfortable with Business Processes analysis, modeling, and notation
Enjoying group work facilitation
A curious person, who loves learning on practice and sharing, by utilizing the information learned
Showing good knowledge of software development specifics and methodologies (e. g. Waterfall, Agile)
Possessing excellent knowledge of key business analysis tasks, elements, and techniques (Babok)
Understanding management principles and project management specifics
A holder of excellent knowledge of business process modeling
Demonstrating at least Upper-Intermediate English level

**YOU WANT TO WORK WITH**
The stakeholders from Client-side to develop stories for the project
Prioritizing requirements and defining scope to meet client needs in a timely manner given available resources
Defining ’as-is’ state for the enterprise business solution, modeling ’to be’ state, identifying and assessing gaps, proposing improvements
Establishing the change management process where applicable
Program/Project Managers to confirm alignment of the requirements’ management plan, with the overall project management plan for each initiative, contribute to risk management, facilitate discussions
Creating workflows for main business processes, analyzing documentation, creating user stories, providing gap analysis, root cause analysis, impact analysis
The stakeholders who will help to break down features into small stories and develop both acceptance and testing criteria for those stories
Active communication with a great team and our client
Interesting technologies and solutions

**TOGETHER WE WILL**
Be part of the team that is responsible for cooperation with the customer to define the needs, inception, new software solutions, and running proof of concept projects leading to business success, as well as leading complex, multi-disciplinary software engineering process which deliver proof of exceptional value to Company and customers
Live in dynamic product/solution lifecycle and keep all in one head: strategic, business, and technical focuses, software solution development excellence, customer experience, and feedback
Grow professionally
Advance the program
Build the friendly and impactful team
Add value to the business
Enjoy a flexible schedule and working hours