Position: Customer Support Agent
Company: HealthJoy
Category: Support
Experience required: 1y
English level: upper

**Your impact.**
- As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). The highest priority is to deliver a quality product, fully inform members about their benefits and the best ways to use them within the shortest time possible.
- Interact with members via telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
- Search for doctors, clinics and other healthcare facilities that suit the members’ needs most accurately. Conduct further communication with the providers.
- Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members.
- Provide WOW-experience and care to HealthJoy’s American customer base.

**Your experience.**
- High level of the English language (Upper-Intermediate)
- You are a great logical & creative thinking person
- Exceptional communication skills
- Ability to adaptable to frequent change
- Proven customer service skills is a huge plus
- Computer literacy
- Ability to be a real team player
- Have a high level of accountability

**Role details.**
- Working schedule 5/2 – 15:30 to 24:00
- 20 paid vacation days per 12 month period, 10 paid days for sick-leaves