Position: L1 Product Support Lead
Company: Ollsent
Category: Support
Experience required: 2y
English level: upper

We are looking for a L1 Product Support Lead to join our Ukrainian Team
Work Schedule
Monday—Friday, 11 AM—7 РM (Saturday and Sunday off days

— Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
— Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
— Excellent English communication skills, both verbal and written
— Excellent problem solving skills
— Detail-oriented, with good organizational skills
— Patience to work through complex issues
— Ability to work independently with excellent time management
— Demonstrable ability to both think strategically and to lead effectively

Буде плюсом
Familiar with ticketing systems such as Zendesk

Пропонуємо
Strong community culture. We believe in and support our team members and want you to be successful above all else!
We invest in your personal and professional development. You’ll have opportunities to take part in industry-related conferences and training, certifications as well and we can offer you individual English classes if needed
Your contribution to the team’s success is significant for us. You will be awarded with annual bonus
You’ll have flexible working hours, 15 paid vacation days and paid sick leave
You’re provided a laptop and any necessary work gear
Medical insurance and corporate doctor
Wellness bonus per month
Volunteering and taking part in social activities
Team bonding activities, such as birthday celebrations and social events

Обов’язки
— Provide chat and email support to CreatorIQ clients around questions and best practices
— Research, follow up on and resolve client issues in a timely manner
— Update and maintain a running log of all outstanding client issues
— Track the recently created issues by a clients in ZD, troubleshoot
— Analyse the criticality of the issue, prioritize accordingly to criticality
— Keen ability to multi-task; self-starter

Про проект
CreatorIQ is the global system of record for managing and optimizing creator-driven campaigns at scale. Powerful enough for the world’s biggest enterprises and nimble enough for its most innovative, CreatorIQ’s Enterprise Creator Cloud enables intelligent creator discovery, streamlines end-to-end workflow, ensures brand safety, and drives meaningful measurement. Airbnb, CVS, Dell, Disney, Mattel, Ralph Lauren, Salesforce, Tiffany & Co. and Unilever utilize our platform to drive real business results across their storytelling ecosystems.

Team
50+ engineers: 20+ back-end developers, 15+ front-end developers, 15+ QA engineers, DevOps and Support Team.