Position: Account Manager
Company: Halo Lab Team
Category: Support
Experience required: 1y
English level: upper

We are a startup-oriented design and development team looking for an Account Manager to help us establish effective relationships with existing customers. You will play a significant role in creating and developing a successful experience for our customers.

Our clients are creative, modern and innovative startup founders, and you will have an amazing opportunity to be the person who helps them achieve their goals. Working with us is like watching your favourite movie — comfortable, secure, and fun. Welcome to the team!

**It is required:**
- Advanced English;
- High presentational skills;
- Strong negotiation skills;
- Skills to build relationships in a group setting.
- B2B experience in a client-facing position (foreign markets);
- Previous experience in IT industry or any related sector: digital marketing, email marketing, content marketing, or sales;
- Previous work experience as an Account Manager, Customer Support Manager, Key Account Manager, Sales Account Manager, Loyalty Manager, or any other relevant role;

**Responsibilities:**
- Acting as the primary point of contact and developing a reliable advisor relationship with existing clients;
- Resolving technical/managerial/financial/business issues on a regular basis;
- Provide Head of Sales with monthly / quarterly reports on the work results;
- Establish and develop long-term relationships with clients;
- Responsible for ongoing communication with B2B clients in the United States and Europe;
- Working towards KPIs according to our strategic metrics;
- Resolve all issues or difficulties faced by customers and deal with complaints to maintain trust and customer loyalty

**We will provide:**
- Educational materials, articles, and lectures;
- Opportunities for professional and personal growth;
- Flexible schedule;
- Possibility of remote work;
- Covered rest period (14 business days)
- Official day-offs;

Our team is young, professional, and we don’t know joke limits.