Position: Support manager
Company: Phonexa
Category: Other
Experience required: 1y
English level: upper

**Необхідні навички:**
-Upper-Intermediate English, excellent grammar and writing skills;
-Experience in a technical writer role
-Flexibility in work hours to accommodate US market;
-Good troubleshooting experience;
-Customer service skills and passion for helping others;
-Attention to details.

**Буде плюсом:**
-Previous experience in the support function.
-Jira, Confluence.

**Пропонуємо:**
-Challenging and exciting work in a friendly and professional environment;
-opportunity for professional growth;
-competitive salary;
-free English courses;
-free massages;
-sports room and team office competitions with real award ceremonies;
-great corporate events and celebrations;
-coffee area and fridge with delicious food.

**Обов’язки:**
-Writing articles with a description of the product publication articles, technical translations, maintenance internal documentation for the project.
-Resolving all types of technical support issues received via ticketing system, chat or phone.
-Сreation and updating of documentation for system users.
-Accompanying existing clients
-Receiving chats and calls