Position: L2 Technical Support Engineer
Company: Revenue Grid
Category: Support
Experience required: 2y
English level: upper

Required skills
Required skills and qualifications:
— Excellent spoken and written English is a must
— Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
— Minimal 2 years of experience in a similar position (application support in a software development company)
— Web-based applications support experience
— Experience with Jira and Confluence
— Experience with application logs investigation and interpretation
— Strong analytical, troubleshooting, and problem-solving skills

As a plus
Would be an advantage:
— Cloud services support experience
— Understanding of CRM / ERP / Business applications
— Experience in technical documents writing (in English)
— Experience in MS Exchange, MS Office365 and MS Outlook administration or support
— Experience in MS Azure and Azure Application Insights telemetry analysis
— Familiar with XML and JSON data formats, SOAP API, REST architecture
— Knowledge of HTML, CSS, JavaScript, SQL

We offer
What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting-edge products
— Dynamic opportunities for professional growth
— Unlimited vacation
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office

Responsibilities
The main duties:
— Provide the 2nd line of application technical support for the company’s software products
— Directly collaborate with the technology partners and customers (mainly from the US and EU)
— Communicate internally with project management, development, QA, and CSM teams
— Report bugs and improvements into products
— Document common support cases in the company’s knowledge base