Position: IT Support Specialist
Company: Luxoft
Category: Support
Experience required: 1y

**Responsibilities**
• Investigates and resolves software and hardware problems for end users through established processes and procedures
• Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
• Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
• Sets-up computers, phone system, software and peripheral equipment for new company hires
• Sets-up users on network and provide user name and password access to specified systems
• Trains users on software
• Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
• Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
• Optimizes site connectivity, desktop performance and user experience (daily complaints now)

**Skills
Must have**

Communication Skills, LAN, TCP/IP, Tech Support, VPN, Windows 10