Position: L2 Engineer
Company: Sprinterra
Category: Support
Experience required: 5y
English level: upper

We are looking for an L2 Engineer to join our team of professionals. Our candidate is motivated and interested in product development and modern technology. We adhere to the processes focusing on scaling and development keeping high product quality control.

Our project is a multi component and multi role health care system which processes data of patient state, predicts health risk based on AI model and is being broker between patients and care coordinators.It was developed over eight clinical trials at the UCLA hospital system, culminating in seven patents.

The system has multiple integrations, uses multiple modern tools and technologies and imply various use cases and scenarios due to extended configurations.

Requirements:
Work schedule in **EST time zone**
4+ years experience of Software Production Support, troubleshooting, logs analysis (Sentry, AWS CloudWatch, Pingdom), security monitoring
Continuous Integration processes understanding, CI/CD tools usage
Fluent English and good communication skills
Strong analytical and problem solving skills
High motivation and ability to work in distributed team

Technologies Used:
Relational DB(MySQL)/ No SQL DB (MongoDB)
Docker containers 
AWS services (EC2, ECS, Aurora RDS, S3, ClaudWatch,  ect)
Sentry
Pingdom
Rest API
Git
Bash

Will be a plus:
Knowledge of Python/Django framework 
Experience in performance testing
DevOps skills/ Terraform

Responsibilities:
Troubleshoot the system for quick problem resolving (logs analysis, restarting services, problem localization, searching for workarounds, preparing DB scripts for data fix)
Collaborate with our Level 1 support person(s) 
Continuously study the system for understanding flow for all the users 
Deploy application on testing environments
Find and trigger all the failure modes in the system environment
Find and trigger all the failure modes in user flow scenarios 
Investigate potential scenarios of data breach and recovery
Restore database backups
Build a new environment and reroute existing urls to it
Continuously monitor security issues in the AWS environment  
Assist with UAT and documentation of new enhancements and bug fixes.
Contribute content to the troubleshooting guide 
Provide monthly reports.