Position: Support Team Lead
Company: TechHunt
Category: Lead
Experience required: no_exp
English level: upper

Monitor an operational financial system
Interact with customers in the US/EU as tier-2/3 support
Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader will:

Create and enforce procedures and methodology
Create and use KPIs and reports
Manage the team’s work (tasks, response times, shifts etc)
Do some hands-on work, and a few shifts
Work closely with customers and R&D

Desired Skills & Experience

Experience of 2+ years in Managing a support team for a back-end software
Linux knowledge : analyze logs , regexp, processes
Experience as support Engineer for production environments
Excellent English
Basic SQL
Financial background: FIX protocol, FX trading,
Scripting: one of bash, python, Perl, Cshell
Basic Network knowledge, telnet, TCP/IP
З.П. 3000+