Position: Support and Service 24\7 consultant
Company: Keepit Lviv
Category: Support
Experience required: no_exp
English level: upper

Keepit A/S is a leading Cloud to Cloud Backup service provider. We are expanding business in an expanding market as businesses move their workloads to cloud services. Our company headquarters are in Copenhagen, Denmark, and our main development and operations office is in Lviv, Ukraine.
 

About the job
Provide quality customer service to customers. Resolve customer issues, cooperate with developers to help in solving particular cases, answer questions via email. The issues are often of a technical matter and require diving into terms and knowing how our product works.

You will work up to 150 hours per month on a shift schedule. The shift  will last 9 hours. As you are part of a 24/7 Support team you should expect to sometimes work on holidays, but you can always trade shifts with your colleagues.

Responsibilities
- Provide email support, support via chats and calls, product guidance and problem resolution to our customers.
- Perform troubleshooting. 
- Provide product assistance and support for specifications, performance, connections, setup, features, applications and basic information.
- Conducting on-boarding sessions to new customers and providing follow-ups.
- Troubleshooting screen-sharing session with direct Keepit and partners' customers.

Requirements
- Advanced written and spoken English.
- At least Intermediate written and spoken Ukrainian.
- Technical education or IT-relevant experience.
- Willingness to work nights and weekends - in a rotation with other supporters.
- The ability to easily understand new software and being a quick learner.
- The ability to react positively to changes.

Keepit offers you an exciting and challenging job in a successful business. Our culture is characterized by a positive tone, commitment and result-oriented professionalism, heavily influenced by excitement for what we do.
And besides that:
• Variety of knowledge sharing and training opportunities
• A lot of various technical seminars
• Unique working environment where your opinion matters
• Career and professional growth
• Long-term employment with working-days paid vacation and other social benefits
• State of the art, cool, centrally located office with warm atmosphere which creates really good working conditions