Position: 1st and 2nd Level Support
Company: Data Virtuality
Category: Support
Experience required: 2y
English level: upper

**Product and Support Specialist (m/f/d)**
Remote. Full-time. Contractor.

**As a Product and Support Specialist you will:**
**TROUBLESHOOTING** – You are our customers‘ primary and secondary technical contact and answer customer requests in in-product live-chat. You are finding the best solutions for upcoming issues either by only answering small questions or by supporting the operation of our software solutions and server. You provide first-lever and second-level support for EU time zone customers and US customers outside US working hours.

**SAAS MONITORING** – You use the monitoring systems and tools to proactively monitor, identify and process any incidents by communicating to the customer or fixing the problem.

**SETUP AND OPERATIONS** – You are responsible for setting up, configuring, and using cloud management/monitoring tools and managing the cloud environments (backup, etc.). Additionally, you will support the operation of our software and servers and perform software updates and upgrades on Windows and Linux customer 

**Our ultimate candidate will have:**
- Understanding of database technology
- Experience with Cloud Platforms (AWS, Azure) & container platforms
- Working experience with Linux
- Good SQL skills
- Ability to debug the source code and to reproduce customer issues in a local environment
- Minimum 2-3 years experience in software support/consulting or comparable function
- Basic understanding of Business intelligence use cases
- Strong communication skills paired with empathy
- Fluent in spoken and written English
- Self-organized working method
- The highest levels of motivation, responsibility, and ambition to proactively support the growth of our company
- Problem solving skills
- Inquiring mindset

**What we offer**
- A job with the stability and team spirit of an employee, but with the freedom and flexibility of a freelancer
- Flexible working hours 
- Contributing to the success of a growing company 
- Supporting groundbreaking data technology and working with cutting edge technologies
- Full integration into our teams and invitation for our team events worldwide
- Continuity and growth potential

**What our amazing team worldwide additionally loves about working with Data Virtuality**
- Flexibility to decide where to work
- Knowledgeable and approachable C-Level
- Reliable and fast monthly payment – in EUR, USD Crypto, as you prefer
- Friendly and international colleagues

At Data Virtuality, you will experience respectful interactions, harmonious teamwork, without a dog-eat-dog mentality!

**Data Virtuality in a Sec**
Leading various large scale data integration projects at a global media company, our founder Dr. Nick Golovin experienced that it isn’t enough to rely on just one data integration approach to meet the ever-changing business needs. That’s why the Data Virtuality Platform uniquely combines data virtualization and ETL, to provide data professionals with a data integration tool that allows to always choose the right method for the specific requirement. Data Virtuality’s flexible data integration approach is the reliable enabler and accelerator for modern data architectures, like data fabric, data mesh, unified data platform and hybrid-/multi-cloud environments.