Position: Customer service manager
Company: APHEco
Category: Support
Experience required: 1y
English level: upper

Our team is looking for a talented Customer Service Manager to join our client's team. Together with a multifunctional marketing team, you will be involved in increasing revenue and expanding the company's brand presence.

Responsibilities: 
- Handle and promptly resolve support requests from clients via chat and email;
- Cooperate with the marketing and QA teams to resolve the issues from customers;
- Ensuring customers’ satisfaction;
- Provide your insights & recommendations to improve our customer support team and its processes;
- Maintain a deep understanding of company’s product and be able to deliver a persuasive speech about our benefits.

Requirements: 
- Experience in the customer-facing role 1+ year;
- Strong written and spoken English;
- The natural instinct to empathize with the user, customer-oriented attitude;
- Outstanding communication and interpersonal skills;
- Ability to explain complex things in plain language. 

What we offer:
- Competitive compensation level;
- Remote work;
 - Professional Growth. In the future, the candidate will create a fully organized customer service department and lead it.