Position: Customer Support Specialist
Company: Adwisely
Category: Support
Experience required: 2y
English level: fluent

Adwisely (formerly RetargetApp) automatically creates and optimizes effective advertising campaigns for medium-sized direct-to-consumer brands. Adwisely is a proud Facebook Marketing Partner and Google Partner.

We are looking for a Customer Support Specialist to join the team full-time, remotely. Our perfect candidate is a client-oriented team player ready to learn quickly and become a helpful point of contact for our app users to provide workday and weekend support (5 days a week).

What you will need to do
— handle incoming messages from our users and contact them via phone calls
— set up and launch advertising campaigns for them
— help users with bans, deactivations, disabled and unsettled ad accounts
— work with analytics, study results of advertising campaigns and provide clients with tips and suggestions
— process feedback from users
— communicate with Facebook Support
— fill in bug reports
— participate in updating our Help Center

This is for you if you
— have experience in similar position of 2+ years
— worked with CRM (Intercom, Hubspot, etc.) and ticketing systems (Jira, Notion, Hotjar, etc.)
— have an Advanced level of English (both spoken and written)
— want to develop and learn more about Customer Support and adjacent fields and participate in product and process improvements, influence the process
— are empathetic and full of enthusiasm, striving to build the best customer experience
— attentive to details and able to think outside the box
— are okay with working on weekends depending on the shift

What we offer
— 40-hour working week with a flexible schedule and ability to work remotely
— competitive salary
— PE accounting and support
— paid vacation and sick leaves
— option pool

We are passionate about our Team and the product we create; we never stop learning and always stay curious. Come join us to grow together!