Position: Operations Agent (Day/Night shifts)
Company: Zoral Labs
Category: Other
Experience required: no_exp
English level: upper

About the company:

Zoral produced the world's first, fully automated, STP consumer credit platforms.

We carried out a survey of banking/finance companies in the process of moving to digital products.

We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.

Responsibilities:

Manage large amounts of incoming requests and documents

    Provide accurate, valid and complete information for AI system by using the right methods/tools
    Become a product expert and provide documentation updates to our knowledge base
    Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
    Working schedule - day shifts from 14.00 to 22.00 or (and) distant night shifts from 22.00 to 06.00 a.m. UA time zone

Requirements

Professional:

    Intermediate/Upper-Intermediate written and spoken English
    High typing speed
    Basic understanding of reporting, escalation and follow up procedures
    Strong communication & interpersonal skills
    Ability to multi-task, prioritize, and manage time effectively
    Ability to alternate day and night shifts

Personal:

    Attentive to details
    Stress resistance
    Tech-savvy
    Ability to work independently
    Enjoy working in a fast-paced environment

Will be a plus:

    Customer service skills and experience (especially 24x7 or night shifts)
    Experience with CRM systems (Zendesk, JIRA etc.)