Position: Customer Success Specialist
Company: Pics.io
Category: Support
Experience required: 1y
English level: upper

Our friendly team is looking for a new team member for the **Customer Success Specialist** position.

**Requirements:**

- Fluency in English  (both written and spoken), at a minimum B2 level
- Minimum of 1 year’s experience in technical support or customer success roles
- Proficiency in diagnosing and troubleshooting software, network and system issues
- Expertise in Google Drive, Docs, Sheets and Forms
- Great attention to detail

**Would be a plus:** 

- Familiarity with cloud storage systems like Amazon S3 and Dropbox 
- Experience using HubSpot, Jira, Intercom or similar email/chat support CRM systems
- Empathy and compassion when addressing customers’ concerns, complemented by active listening skills
- Ability to work in a fast-paced environment and handle stressful situations with poise

**Responsibilities:**

- Address customers’ inquiries via chat, email and video calls
- Reproduce and report user issues in a test environment
- Enhance the Help Center to facilitate self-help for customers
- Conduct product training sessions, highlighting key features and assisting customers in leveraging our solution for their specific needs
- Engage customers through outbound chats and emails to increase product activation and adoption
- Collect and channel customer feedback to our product team to drive continuous improvement

**Hiring process:**

- Test challenge
- Initial screening interview with the HR Manager
- Interview with the Hiring Manager and HR Manager
- Real-time support test call on the position of Pics.io Customer Support
- Job offer