Position: Application Operations Analyst
Company: N-iX
Category: Support
Experience required: 2y
English level: upper

Our Client`s mission to make it simple for everyone to eat well. Company serves healthy, handcrafted meals and snacks from our growing network of 400+ software-enabled vending machines that we refer to as smart Fridges. They are striving to change the food system from the ground up – one Fridge or delivery at a time. 

Client`s team cares about the business, the impact product makes, and each other. Company is data-driven, innovative, and quick to move on a good idea. N-iX is looking for people who want to collaborate in an entrepreneurial, inclusive culture and have a passion to succeed.

**Responsibilities:**
- Provide support for the Farmer’s Fridge application environment and triage issues across the business
- Monitor queues, maintain OLAs/SLAs, and manage incidents end-to-end
- Work with stakeholders to identify common issues and drive solutions upstream
- Create and maintain technical documentation
- Translate technology concepts into business language for end users and vice versa
- Perform QA manual regression testing and bug documentation
- Communicate with Engineering teams with a clear escalation strategy
- Operate in a cross-functional environment, remaining focused on established priorities on the AppOps and Engineering teams

**Requirements:**
- Strong communication skills with the ability to speak to both technical and non-technical users
- Proven multitasking skills, preferably with demonstrated experience working with a project management ticketing and documentation platform (we use Asana, Jira, and Confluence)
- Some exposure to software development and the desire to strengthen your coding and scripting skills
- A customer-focused approach to problem-solving
- Familiarity with the following languages/tools: AWS (CloudWatch, DynamoDB, S3, Cloud9, Lambda), GitHub, Python, Linux, Java
- A drive for process improvement. You already have ideas of how to modify/optimize existing monitoring tools

**We offer:**
- Flexible working hours
- A competitive salary and good compensation package
- Best hardware
- A masseur and a corporate doctor
- Healthcare & sport benefits
- An inspiring and comfy office

**Professional growth:**
- Challenging tasks and innovative projects
- Meetups and events for professional development
- An individual development plan
- Mentorship program

**Fun:**
- Corporate events and outstanding parties
- Exciting team buildings
- Memorable anniversary presents
- A fun zone where you can play video games, foosball, ping pong, and more