Position: Researcher / Customer Support Specialist
Company: Dev.Pro
Category: Support
Experience required: 1y
English level: upper

For over 30 years, our client has partnered with leading quick service and fast-casual restaurants in employing best-of-breed restaurant technologies to grow their businesses. Through one powerful platform, it delivers an end-to-end suite of purpose-built solutions for quick service and fast-casual brands, franchisees and restaurant managers to effectively manage, control and standardize their processes, while capturing the data insights needed to drive continuous improvement and greater profitability. 
What's in it for you:
- Be a part of this enterprise project whose customers are leading quick service and fast-casual restaurants in the USA, South America and Europe
- Work in distributed teams and communicate with English-speaking clients on a daily basis

**Qualifications and experience:**
- Upper-intermediate English (including formal)
- Proficiency with PC (MS Office and Excel particularly) and the ability to easily pick up new software and IT tools
- Attention to detail and the ability to meet deadlines
- Good communication and organizational skills
- Structured thinking and ability to prioritize tasks, strong analytical skills

Nice to have:
- Basics SQL knowledge and command line skills
- Experience in fast-food franchises/customer support domain
- Experience working with Jira task tracking tool

**Key responsibilities:**
- Create/edit restaurant menu products and promotions (including new items, numbers creation, inventories, recipes and keyboard changes) in restaurant POS databases using the provided interface within the Service Level Agreement (SLA)
- Keep POS databases up to date and relevant
- Perform checks/testing on newly created or updated menu restaurant products
- Collaborate with QA and development teams to provide On Time & In Full (OTIF) service to a client
- Provide necessary information to the related departments by request
- Create and maintain relevant documentation

**Our benefits:**
✅ Professional and personal growth: ability to shift your career path, access to English courses, online training programs, webinars, and workshops
✅ Healthcare: healthcare medical insurance and healthcare kit (gym, sports nutrition etc.)
✅ Fun online activities and team-building events
✅ 18-20 paid time-off days per year, 5 absence-due-to-illness days and 60 days of extraordinary medical leave per year