Position: Director of Sales Operations
Company: Surprise
Category: Sales
Experience required: 5y
English level: fluent

Surprise.com is on a mission to help people make a positive impact on themselves, their teams, and their communities. Our flagship product, Surprise for Teams™, is the world’s first and only Management SuccessOS™. Surprise for Teams makes it fun and irresistible to perform better, which creates a positive, long-lasting impact on people and their organizations.

We are looking for a passionate and driven Director of Sales Operations to join our team in Kyiv (Gulliver) and manage, grow, and develop a high-performing, over-delivering sales operations team.

**What will you be doing?
**Owning business reporting metrics and analytics, creating visibility into our sales funnel, conducting analysis on sales effectiveness, and bringing insights and leadership into our business processes;
Owning cross-functional business and operational workstreams in partnership with key stakeholders;
Establishing quality assurance processes and oversight;
Creating and administering the team’s CRM process and rules;
Inspiring, and scaling the sales operations team with a focus on understanding sales performance, managing sales processes, and driving insights;
Leading annual sales planning, including territory alignment, quota setting, and sales incentive design.

**What are we looking for?
**Advanced English or higher (C1+);
A bachelor’s degree or higher in a relevant field (e.g., Marketing, Business, Economics);
5+ years of experience in a related field;
An understanding of the sales funnel and a persistent interest in and review of sales operations best practices;
A vested interest in sales system design and data analysis;
Experience leading business and/or financial operations for a B2B tech organization, preferably within the technology industry and in multiple global markets;
Advanced skills with Excel and CRM and familiarity with SQL queries;
Ability to produce impactful and time-saving Salesforce reports;
Experience building sales systems and tools;
Outstanding research, analysis, and writing skills.
What skills will come in handy?
Experience leading sales operations through hyper-growth and/or international expansion;
Strong knowledge of the consumer tech industry;
Experience leading cross-functional projects in a high-growth environment;
Being an analytical and creative thinker who can approach problems from a first-principles-based framework;
Being an excellent communicator who can use compelling arguments to influence outcomes.

**About us
**At Surprise.com, we’re committed to hiring builders who are inspired by our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. We are first and foremost customer driven – engineering, product and design collaborate as equals to create a phenomenal end user experience. We’re also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.

**Benefits
**Work on interesting and challenging projects, while building a pioneering software category;
Great atmosphere, with the vibe and energy of a high-growth tech company;
Competitive salaries;
Option of equity;
Close collaboration between UA and US team members;
Ultramodern office in the heart of Kyiv (Gulliver);
Flexible working hours;
Complimentary dinners (like Pizza Friday!);
English classes and an immersive English-speaking work environment (we have a lot of native speakers at the office);
Ability to travel to the US;
Corporate activities and parties;
Dedicated wellness area in the office;
20 working days of paid vacation;
15 days of paid sick leave;
And, of course, we use Surprise internally!