Position: IT Support specialist
Company: DevOps
Category: Support
Experience required: 1y
English level: intermediate

Responsibilities:

- Work according to team incidents priority and requests based on Service Level Agreement

- Provide technical support (hardware and software) to our employees

- Maintain and support company's MDM\MAM solutions

- Provide support for video conferencing systems, including company events

- Integrate and deploy new IT solutions

 

Requirements:

- Experienced in supporting both Windows and Mac OS environments – must

- Experience working with Office 365, Azure AD and Active directory – must

- 3+ years' experience as a Service Desk \PC technician – must

- 1+ years as a level (tier) 2 support - must

- Proficiency with at least one of the scripting languages (PowerShell, Batch, Python) - must

- High English level, both written and verbal communications skills – must.

- Experience working with Windows Servers and GPO management – significant advantage

- Experience working with VMware Workspace-One\ Intune – significant advantage

- Experience working with SCCM and Jamf – advantage

- Strong willingness to learn new technologies and key trends in the market and check how it can influence on our company (forums, experienced groups, etc.)

- Self and fast learning skills

- Customer service oriented

- Team player with good interpersonal and communication skills