Position: L3 technical support
Company: ITxess
Category: DevOps
Experience required: 1y
English level: upper

PowerManage L3 technical support shift engineer
Job description
PowerManage is an Almalinux-based platform providing the capabilities to control and manage end users’ security panels hosted by intrusion security service providers.

As an engineer hired to this position, you will be a part of the L3 technical support team providing support during the day working hours to the enterprise customers running the PowerManage in various parts of the world (Europe, APAC, LATAM, South Africa, etc.) and participate in on-call shifts to provide 24/7 support for the PowerManage production servers deployed to the AWS environment in the US region.

Responsibilities
Be on call to provide 24/7 support to the servers running in the AWS cloud environment
Provide technical support to the customers’ production installations during the day working hours
Communicate with the L2 technical support team located in the US region
Troubleshoot and resolve software issues in a production environment
Requirements
Experience with Linux systems
Strong troubleshooting skills
Good networking skills
Understanding Databases
Good analytical skills
English level: upper-intermediate. Ability to handle Email communication and phone calls in English.
Ability to read technical documentation.