Position: Customer Care Specialist
Company: Playwing Ukraine
Category: Support
Experience required: 1y
English level: upper

We are looking for a Customer Care Specialist to join our Customer Care team. In this role, in active collaboration with our Customer Care Lead and e-Commerce team, you will be actively providing our customers with high quality support on every challenge or question they may encounter with our services, in full collaboration with the Customer Care team.
 
Responsibilities:
- Providing solutions to customers with excellent quality of service, collaborating with the rest of your team;
- Ensuring perfect service in troubleshooting technical issues;
- Resolving product or service problems by clarifying the customer's complaint;
- Determining the cause of the problem;
- Reporting to the Business Team on a weekly basis;
- Selecting and explaining the best solution to solve the problem;
- Monitoring various Web platforms in order to locate issues from our customers;
- Maintaining records of each case in the dedicated web tool and Google Sheets;
- Escalating higher problems and transferring them to the appropriate team when needed;
- Notifying appropriate teams when a recurrent problem appears, in order to prevent further cases;
- Being able to identify problems and create new templates for recurrent ones;
- Analyzing incoming requests in order to detect possible issues and prevent them in advance.
 
Qualifications:
- Experience in customer service (at least 1 year);
- Experience with CRM systems (FreshDesk, ZenDesk, SalesForce, etc.);
- Advanced user of Google Sheets or MS Excel;
- Excellent communication skills, team player;
- Organized, autonomous, rigorous, proactive;
- Strong English (at least Upper-Intermediate).

We offer:
- Paid sick leave, vacation and day-off (40 days per year);
- Ability to work from home;
- Individual development plan;
- Internal education and training;
- Payment for external training;
- Free English lessons with a native speaker;
- Compensation for sports activities;
- Massage services;
- Modern office in the city center;
- Free morning schedule;
- Fruits, milk, cookies and sweets throughout the day;
- Living room with Xbox and TV;
- Shower room and bicycle parking;
- Own small gym.