Position: Service designer
Company: Amgrade
Category: Product Manager
Experience required: 1y

Responsibilities:
- Design the Ecosystem and Actor Maps and the individual User Journey Map so we can identify pain points and issues that need to be addressed in each service
- Working with research to identify actors and their needs 
- Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for a given problem 
- Use the available resources to prototype services in order to validate ideas and iterate on it 
- Design the Service Blueprint and prepare it to be presented and delivered
product, Experience strategy, CX , Innovation, Strategy, Management Consulting, Service design, digital transformation, product strategy
Client: One of the largest Telecom Companies in the Middle East.

Skills:
- Creativity
- Good design culture
- To know each trade’s expertise and its specific qualifications
- To have a good understanding of the economic stakes of the company, of its market, of its image and of its brand strategy