Position: Technical Support Specialist
Company: Playson
Category: Support
Experience required: 1y
English level: upper

**To succeed in the advertised role, you have:**
✅ To be a proactive and client-oriented person with strong work-ethics
✅ Effective communication skills with a proven ability to troubleshoot
✅ At least Upper-intermediate level of proper written and oral English
✅ Strong desire to develop and learn quickly
✅ Knowledge of XML/JSON
✅ Knowledge of Git
✅ Understanding of API protocols
✅ SDLC knowledge
✅ Ability to have obligatory 2-3 remote night shifts per week

**Would be beneficial to know:**
➕ Knowledge of the iGaming industry
➕ Experience working with Jira and Atlassian stack
➕ Basic knowledge of QA process
➕ Previous experience in relevant position
➕ Experience with monitoring systems
➕ Experience using Scrum/Kanban with basic project management skills


**The importance of the role is in:**
🤩 Understand and analyze issues, be able to find appropriate solutions
🤩 Integration protocol testing
🤩 Second level customer support
🤩 Delivering excellent customer service with 5 shifts a week

**What you get in return:**
🏆 Competitive salary fixed in USD with yearly performance reviews
🏆 Transparent bonus system on a quarterly basis
🏆 Flexibility in your schedule
🏆 Private Entrepreneur formalization
🏆 Full taxation coverage from the company’s side
🏆 Remote work
🏆 Opportunity to relocate to EU
🏆 Full Health Insurance for you and your +1
🏆 Special Life Event financial support
🏆 Unlimited paid vacation leave and Ukrainian bank holidays
🏆 Unlimited paid sick leave in case of necessity
🏆 Development courses / training reimbursement
🏆 Online English classes that do make a difference!
🏆 Employee Referral bonus program

**Recruitment process looks like:**
1. HR video call
2. Technical interview
3. English testing
Enough has been said — now let’s talk about how you can contribute to the success of Infrastructure & Integration Department and Playson. Apply now!

Our mission:
Deliver entertainment and satisfaction to the lives of the busy world