Position: Compliance and collections specialist
Company: Careerist
Category: Other
Experience required: no_exp
English level: upper

RESPONSIBILITIES: 

    • Confirm details of students requesting for a refund on the Careerist back office.
    • Document the details of the student requesting for refund on the Google spreadsheet.
    • Send a 1st mail to student stating that their request is under review.
    • Check the student study progress and status on Analytics (BackOffice).
    •  Check if a previous refund request has been made before, by checking for support calls and email. Check the information from support i.e. if there is evidence of previous call and\or email prior to the one I received. 
    • Reach out to the student's Sales Rep to further get more information about the student and to see if student can be convinced to continue course with us.
    • After reviewing the documents and analyzing this information, I would determine if the case is a refund or refusal.
    • I would fill in the collected information about the student and their refund request: course of study, the reason for refund, and the result of the investigation (refund and refusal).
    • I would fill in the collected information about the student and their refund request: course of study, the reason for refund, and the result of the investigation (refund and refusal).
    • At this stage a decision has been made with the financial manager for a refund or with the legal team for a refusal letter.
    • In this case the student would be getting a refusal letter because his case doesn't follow the rule of our refund policy.
    • Send first congratulatory email to new ISA students who just got a job, and confirm the working details and salary.
    • Сontacting students and informing them of their overdue invoices (Send out a reminder email and invoice to ISA Debtors every month to remind them of the obligated ISA monthly payment)
    • Make calls and follow up emails to ISA debtors to ensure that the make their monthly payment.
    • Documents the entire process on the CRM (Google Sheet).
    • Submit cases that have breached agreement for legal and debt collector.
    • Reviewing the company debtor list/ accounting software.
    • Advising students on their payment options and suggesting methods of payments.
    • Negotiating suitable payment plans.
    • Maintaining students' payment records.
    • Writing oficial /final notice warnings to students  when payments are not being made.
    • Initiating  legal action when students fail to pay their debt.
    • Responding to students' queries.

REQUIREMENTS

1. Be attentive to details 
2. Excellent communication skills and good written English 
3. Understanding of cancellation policy and our agreements 
4. Basic knowledge of Excel and BO

WHAT WE OFFER

- Life-changing tech product on the US market with a great mission
- Remote work
- Career growth opportunities
- Competitive compensation in US dollars
- Opportunity to get stock options
- Atmosphere of freedom and creativity
- Flexibility in terms of time management
- 15 paid PTO + 10 American holidays
- Internal education, psychologists, professional coaching, and English classes are available