Position: Customer Support Manager
Company: Apiko
Category: Support
Experience required: no_exp
English level: upper

REQUIREMENTS:
- Spoken, written English level B2 or higher;
- The ability to quickly navigate technical programs;
- Desire to learn and develop;
- Previous experience in Support Management will be an advantage;

COMPANY BENEFITS:
- Smooth onboarding process;
- Competitive salary & regular reviews;
- Official long-term employment;
- Healthcare compensation;
- Personal learning budget, internal trainings and tech-talks provided by company;
- Complete tax compensation & assistance of a personal accountant;
- Comfortable office in the city center in Ivano-Frankivsk or Ternopil, opportunity to work from home;

RESPONSIBILITIES:
- Respond to inquiries from English-speaking customers through the online chat, and phone calls;
- Active communication with other departments to solve customer technical problems;
- Excellent understanding of the product and its new versions;
- Promoting a positive customer experience of using the service.