Position: Customer Support Engineer
Company: MaxBill
Category: Support
Experience required: 3y
English level: fluent

Are you an experienced Customer Support Engineer who likes to improve product solutions with great software professionals? If you get excited about troubleshooting and finding solutions, passionate to work with customers and eager to learn new technologies and methods — welcome to MaxBill!

Responsibilities

• Interact with customers on correction, maintenance and support tasks;
• Testing and troubleshooting for software products;
• Implementation, deployment and support activities for Billing and Customer Care software: CRM, Billing, Rating.

Required skills

• At least 3 years’ experience in computer/software problem or bug fixing;
• Linux knowledge on a strong user level;
• Experience in software deployment and troubleshooting of software problems;
• Experience in SQL’s creating;
• Ability to learn about the entire system, server, client-side in a short time-frame in order to troubleshoot issues;
• Strong problem solving / investigation skills;
• Good communication skills;
• Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
• Fast learner, responsible personality;
• Upper-Intermediate English;
• Willingness to travel abroad.

Background and experience

• Bachelor degree (or higher) in computer science or similar field;
• Strong technical background.

Will give you an additional benefit

• Experience with Oracle;
• QA or Developer position in the past.