Position: Site Reliability Operations Analyst
Company: Very Good Security
Category: Support
Experience required: 3y
English level: upper

**Responsibilities:**
Participate in shift structure as first responders to alerts and incidents in our infrastructure, across the entire stack.
Perform initial triage and remediation as per runbooks, and own events from start to finish.
Develop and constantly maintain runbooks for all services
Interface with other teams as necessary, to ensure world class customer experience.
Identify and eliminate repetitive work
Participate in oncall rotation

**Requirements:**
3+ years of experience in a technical operations environment
Experience in internet infrastructure operations
Experience in a fast moving, high growth environment
Able to fly by the seat of your pants
Detail oriented
Project management experience
Excellent communication skills
Network operations experience would be beneficial

**Performance Indicators:**
Mean time to incident response & recovery
Percentage of incidents closed out

**What’s in it for you:**
Silicon Valley Experience;
3 weeks of paid vacation and 2 weeks of days off+sick leaves;
Corporate retreats;
Paid lunches and parking;
Covering professional learning: conferences, trainings, and other events;
Sports activities compensation;
English Speaking Club with native speakers;
Medical insurance;
VGS stock options.