Position: Advanced L1 Support Specialist
Company: A2 Hosting
Category: Support
Experience required: 1y
English level: upper

**First, let's get introduced.** We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.
We are looking for motivated, team-focused, fast learners to join our support family. 

**Let's get into the core of what we expect from you:**

- Deliver remarkable support experiences.
- Get technical and provide creative solutions for complex problems.
- Go the extra mile when solving client cases.  
- Resolve basic to complex client issues via email, live chat, and Phone.
- Learn and have fun!

**Here are a few areas we believe are essential to being able to succeed in this position.**

- Strong customer service skills.
- Excellent verbal and written English communication skills.
- Strong desire to grow technical skills.
- Previous experience in the web hosting industry is preferred but not required.
- Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
- Experience with Wordpress and other open source CMS’s  is preferred.
Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
- Patience and perseverance to provide exceptional technical support to non-technical users.    

**Let’s talk about some perks.** Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

- Fully remote position.
- Healthy team culture and collaborative work environment.
- Bonus eligibility after 90 Days.
- Supportive management and team culture.
- Bonus for referring friends (referral program).
- Company sponsored parties, events, and conference attendance.
- Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
- Paid parental leave