Position: Trainee -to- Junior Technical Support Engineer
Company: Miratech
Category: Support
Experience required: no_exp
English level: upper

Miratech invites talented specialist to undergo training under the guidance of the company's experts and work in the our projects in the telecommunications sector.
This will be the Technical support of the Product and its environment (network, databases, operating systems, cloud etc).
We will train you in this. So we are looking for a person for this vacancy who wants to learn and develop, work in a multinational environment in our projects with European or US clients.

**Job Description**
Our customer is the world’s leading provider of customer service and contact center software, with more than 4,500 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience.

The software consists of multiple components, running in a client-server architecture, using a variety of protocols, monitoring health checks of the whole environment, providing components with access to configuration information that may consist hundreds of thousands of objects, distributed and virtualized, supported on major databases and major platforms.

Our candidate will be responsible for providing technical support for part of the wide list of products.

- As part of the Customer Care Team, the Technical Support Engineer will be responsible for the troubleshooting, resolution, and communication of customer issues reported to Genesys Customer Care.
- Resolve technical issues of the Genesys Reporting product suite for Genesys Customers and Partners around the world.
- Research reported issues to find resolution through log analysis, problem replication, knowledgebase searches, and peer collaboration.
- Understand how the issue impacts the Genesys solution and request appropriate information to resolve it.
- Log and Track issues within our CRM solution including research, customer communication, and updates as the problems are being worked.
- Close issues with a concise written resolution and root cause analysis when confirmed by customer

**Qualifications**
- Engineering/Computer Science degree and/or diploma with relevant work experience
- Good analytical and troubleshooting skills;
- Strong sense of ownership with ability to take control of difficult and/or chaotic situations
- English — Upper-Intermediate;


**Some knowledge in the following technologies:**
Knowledge of Cloud services;
Knowledge of Docker, Kubernetes;
Knowledge of Networking protocols;
Databases (MSSQL or Oracle + basic SQL);
Operating systems

Additional Information
We offer
Strong career opportunities for professionals
A variety of international projects and mobility across projects
Professional development support and professional certification opportunities
Competitive compensation, advanced bonus systems
Flexible work schedule with a possibility for teleworking
Corporate, social and cultural events