Position: Customer support manager
Company: SimplyBook.me
Category: Support
Experience required: 1y
English level: upper

**Requirements:**
- Experience in customer support is a must (account management, logistics, and other options that require direct communication with clients will be okay as well)
- You live in Lviv, Chernivtsi, Ivano-Frankivsk, Lutsk or in these regions.
- At least Upper-intermediate written English
- Excellent communication skills
- Understanding of basic ethics of communication with clients

**Shifts:**
- on probation — only day-evening shifts
- 3 weeks from 17:00 till 00:00 — 7 hours, then 1 week of night shifts — from 20:00 till 03:00 — 7 hours

**What do we offer:**
- Fully paid training period and professional development
- Regular salary review and bonuses for outstanding performance
- Permanent shifts (5 days a week, evening shift)
- Paid vacation (24 days) and sick leave
- Possibility to grow or re-qualify within the company
- Cozy office in the city center (Remote during quarantine as an option)
- Minimal hierarchy
- Team building activities (pizza lunches, bowling, international trips)
- Lot of jokes and support

**Responsibilities:**
- Respond to customer queries in a timely and accurate manner via email or chat, not calls
- Identify the needs of the customer and assist them if requested, be able to provide analysis reports and report product malfunctions
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities of the product
- If deemed necessary, follow up with customers in order to ensure their needs are met and technical issues are resolved