Position: Technical Support TIER 2
Company: Gemicle
Category: Support
Experience required: 3y
English level: upper

**What you will be doing:**
Help write and maintain our knowledge base.
Advocate customer needs/issues cross-departmentally.
Align seamlessly with sales, marketing, and engineering that we can barely tell what team you're actually on.

**The responsibilities:**
●  Regular customer touchpoints, including some customer visits
●  Translate and prioritize customer needs with Support and Development teams
●  Deliver Product features to customers regularly to increase adoption
●  Analyze Customer Usage and Experience and help align Codefresh resources with customer needs
●  Increase customer retention
●  Understand and provide Customer specific Technical solutions
●  Participate in occasional conferences and meetups to promote Codefresh solutions

**Requirements:**
●  A brilliant engineer – BS in Computer Science, or equivalent
●  5+ years experience with software release lifecycle
●  Knowledge of AWS, Azure, and/or other cloud technologies
●  Experience with deployment methodologies (chef, puppet)
●  Significant experience working with Linux OS
●  Ability to troubleshoot networking issues that may prevent communication between different components
●  A team player – nothing happens in a vacuum, you'll need to be able to leverage our entire customer team and our own product development teams as needed and keep everyone informed.
●  Comfortable meeting with customers remotely and onsite.
●  Curious and a self-starter; when you hit an obstacle you research and investigate until you solve it.
●  Highly organized – Project management skills
●  Ability to travel domestically up to 50% of the time