Position: L1 IT Support Agent
Company: Luxoft
Category: Support
Experience required: 1y
English level: fluent

nswering user calls, chats and emails, understanding user problems, capturing user incidents to a ticket system
Monitoring ticket system for new incidents
Direct incident resolution using a knowledge base
Route issues to other teams for resolution
Work closely with other IT support teams to ensure timely incident resolution
Communicate to users to set their expectations and ensure satisfaction

Skills
Must have

English

Nice to have

Active Directory, Service Now

Languages
English: C1 Advanced
VR-65030