Position: Customer support specialist
Company: Go Interactive
Category: Support
Experience required: 1y
English level: upper

Responsibilities:

**Message Review Team (iContact)**
first few months you will:
- review suspicious messages (checking for spam and phishing type email content).

**After that, your responsibilities will be:**
• Review suspicious messages as a part of Message Review team
• Serve as a single point of contact for phone calls and chat from customers regarding their technical and billing issues, requests, and queries
• Monitor and reply to Customer emails from the Salesforce Q’s
• Accurately process and make call logs
• Escalate unresolved calls to technical departments, using task tracking systems
• Work collaboratively with the Client Success and Sales teams to resolve customer issues in a timely fashion
• Maintain exceptional customer service for all support queries and adhere to standard processes and procedures
• Respond to emergency situations as assigned
• Rotate in 8 hour shifts to provide 24/7 support (including night and weekend shifts, but not regularly)
• Perform other tasks as assigned by management

**We offer:**

• Flexible work & vacation schedule, including working remotely if needed
• Free English lessons
• Free office parking
• Free opening and dedicated accountant for your PE (FOP) with full tax coverage
• Company laptop
• Cozy and spacious office with a kitchen and free coffee and snacks
• A transparent assessment and reward policy with a yearly review
• A flat company hierarchy and employee empowerment
• Global and local team building events: idea incubators, project focused bonuses and rewards, off-shore meet-ups, on-site and online seminars and trainings