Position: BI Analyst
Company: 3Shape
Category: Business Analyst
Experience required: 1y
English level: upper

We are looking for a Business Analyst (BI Analyst) to work in our Kyiv office in the Customer Care department. You will work alongside our Customer Care management and project managers to review, analyze and provide us with crucial insight into how we are performing as an organization.

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.

If you are looking for stability and confidence in your future, we are the right place for you.

We are looking for a Business Analyst (BI Analyst) to work in our Kyiv office in the Customer Care department. You will work alongside our Customer Care management and project managers to review, analyze and provide us with crucial insight into how we are performing as an organization, and if we are on track with our strategic goals, how to improve our key point indicators and how to make data driven decision. To succeed in this role, you should have a natural analytical way of thinking, business acumen, and have experience in talking to stakeholders, and partners.

Key responsibilities:
- Design, develop and deploy business analytic dashboards using Microsoft BI technologies including SQL Server, Power BI, Excel, etc
Analyze CRM and ERP data to improve efficiency and productivity across Customer Care organization
- Gather requirements and design reports/custom analysis tools for the Support, Sales Operations, R&D, and Sales teams
- Deliver support to internal users in the form of reporting and other data requests

Your qualifications:
- A bachelor’s degree in business, IT or a related field
- Strong experience with Data Analysis and Visualization of Power BI Dashboards
- Experience with data integration of Power BI with Microsoft dynamic CRM and AX, SQL Server, and Excel
- Strong analytical skills
- Critical thinking and strong problem-solving ability
- Excellent listening, communication, interpersonal, and presentation skills
- Proficiency in English

Being the part of us means:
- Meaningful work that helps to change the future of dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Possibility of flexible remote work
- Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become a part of the success that 3Shape has created over the past 22 years.

Want to join us and change the future of dentistry?