Position: Customer Success Manager
Company: GoMage and Sellbery
Category: Support
Experience required: 2y
English level: upper

You’ll fit this role if you have:
• General understanding of the Magento platform;
• Knowledge of modules (extensions) development, versioning;
• Experienced as a Technical Writer or similar role;
• Excellent presentation and communication skills;
• Experience in technical writing of software documentation;
• Ability to translate highly technical information into easily understandable information for customers;
• Strong feeling of common sense;
• Anger management and facilitation skills towards hard clients;
• Excellent written and verbal English with advanced grammar knowledge;
• Background in engineering or computer science is a big plus;
• Critical thinker and problem-solving skills;
• Team player;
• Great time-management skills;
• Strong interpersonal skills.

We offer
• Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement;
•  Opportunities to learn daily through training, assignments, and collaborating with experts across the company;
• Access to leading-edge technology;
• A floating work schedule;
• 20 days’ paid annual leave a year;
• Competitive salary depending on skills and experience.

Responsibilities
• Stand at the frontline of GoMage technical support;
• Face all kinds of questions from the store clients over the live chat, Help Desk and phone;
• Gather required information from clients and escalate issues to other internal resources according to the predefined process as required;
• Create and maintain the documentation of GoMage modules;
• Document all steps and procedures towards troubleshooting and resolving issues with the internal team.