Position: Sales Quality Assurance Specialist
Company: Propertymate
Category: QA
Experience required: no_exp
English level: upper

**WHAT YOU WILL BE DOING:**

- Evaluate the quality of Agents’ communication with buyers and their compliance with internal guidelines and metrics
- Prepare reports and provide feedback according to the results of quality checks
- Continually revise and improve the effectiveness of the QA process and procedures to increase the quality of Revenue Activities
- Define which learning and training needs are necessary to increase the productivity of Agents
- Keep an eye on new sales/business trends that are worthy of being implemented to make sales workflows and results better

**WHAT YOU SHOULD HAVE:**

- Strong Upper-intermediate level of English (B2-C1)
- Experience working as a Quality Assurance
- 1.5+ years of experience in a Sales position in international markets
- Expertise in Sales processes, their key stages, and goals
- Experience working with key metrics and process effectiveness indicators
- Advanced user of Google Sheets, Docs, Slides, Forms and CRM
- Critical thinking and systematic approach to work with a focus on high-quality standards
- Excellent verbal, written and interpersonal communication skills
- Ability to adapt well to change and successfully set and adjust priorities as needed
- High level of learning skills (working with a significant amount of information)
- Detail-oriented and well-organized person, commitment to quality work processes

**AS A PLUS:**

- Background in Quality Control in Sales, Back Office, Billing, DB Admin

**WE OFFER:**

- Remote-first work with a flexible schedule
- Budget for coworking
- US-based, fast-growing start-up with the friendly atmosphere
- Salary review
- Career growth opportunities
- Paid 21 days off per year and health-related time off