Position: Customer Service Associate (English)
Company: CorporateGift
Category: Support
Experience required: no_exp
English level: upper

Key Responsibilities:
• Respond to chat requests on website.
• Answer inbound phone calls to the customer service line.
• Monitor/Reply to customer service email inbox
• For all communications channels, promptly reply or route to another team member if
escalation or assistance is required.
• Answer frequently-asked questions including, but not limited to:
• Basics of ordering
• Order Status
• Shipment Tracking
• Explanation of pricing, decoration/customization
• Basic product information
• How to use site (search, cart/checkout, eGift feature, etc.)
• Escalate questions, including, but not limited to:
• CG Elite Platform inquiries
• Existing CG Elite customer requests
• Technical issues/bugs
• Requests for credits/refunds
• Other special requests, or questions beyond the FAQs

Required Skills:
• Strong written and verbal communication.
• Ability to use basic technology/software (e.g. soft phone, chat software, email client, etc.)
• Ability to multi-task and manage a queue of inbound requests (chats, phone calls, etc.)
• Customer-first attitude, empathy and ability to resolve customer questions and concerns in a
professional, calm manner.
• Self-motivated and able to work without close supervision in a remote environment.
• Team-oriented with strong collaboration skills.