Position: Support Engineer
Company: Stakelogic
Category: Support
Experience required: 2y
English level: upper

**Responsibilities: **

• First response to all issues raised through service desk 
• Investigating the nature of the raised issue (reproducing the issues)
• Resolving the issue internally if resources are available
• Escalate to the direct manager in case additional resources from other teams are needed to resolve the problem
• Coordinate with account managers on response to the clients in case of delays
• Follow-up on the problem resolution
• Document, adhere to, track and report breaches of SLAs.

**Main skills: **
 
• 2+ years of support experience 
• Excelent written English
• Self-organized
• Experiance in Support position
• Basic knowledge of SQL (would be an advantage)