Position: Support Agent
Company: Filiatix
Category: Support
Experience required: 2y
English level: upper

SHARKSOFT is seeking a skilled and customer-focused Support Agent to join our growing team. In this role, you will be responsible for providing excellent customer service and resolving issues in a timely and professional manner.

Requirements:
- Fluent in written and spoken English (B1 or B2 level)
- Minimum of 1 year experience in a support agent role
- Advanced computer skills, including proficiency in Postman and Trello
- Strong communication skills, both written and verbal
- Proven ability to provide effective online chat support
- Customer-oriented, with a focus on providing solutions
- Fast learner, with a strong motivation to grow professionally
- Ability to work flexible hours, including evenings and weekends
- Team player, able to work effectively with others
- Previous experience in customer service or the trading industry is a plus

Responsibilities:
- Anticipate and respond to customer needs and concerns
- Handle and resolve customer issues and complaints in a professional manner
- Provide clear and accurate information about the platform and its functionality
- Work within Trello to manage tasks and updates for clients
- Meet personal and team goals for quality and quantity of work
- Collaborate with the team and senior management to ensure excellent customer service

What we offer:
- Official employment with an international company
- Full-time position with a flexible schedule
- Paid apprenticeship to ensure your success in the role
- Competitive salary, bonuses, paid vacation, and sick leave
- Supportive and passionate team

Personal Benefits of working at SHARKSOFT:
- Support and guidance from team mates and senior managers
- Assistance in emergency situations