Position: Head of customer support
Company: Wow 24-7
Category: Support
Experience required: 3y
English level: upper

Skills:
- At least 3 years of experience as a manager in support and / or sales
- Fluent English
- Sales experience will be a plus
- Proactive, Executive Person who loves and implements change
- Systems thinking

Responsibilities:

- Management of 3 support teams (40+ people)
- Implementation of metrics to track the level of quality
- Implementation of a new structure, tools, motivation system, etc. in order to improve metrics
- Cooperation with marketing and IT teams of the client's company
- Resolving conflict situations
- Hiring new employees
- Reporting for the quality of team work
- Challenge: completely rebuild the work of several teams to improve the quality of service and sales
- Growth prospect to Delivery Director, 100+ people

What we offer:
- Large, modern office in a business center
- Comfortable and open working space
- A young, friendly team
- Ability to work twice a month remotely, paid sick leaves and vacation (18 working days)
- Delicious coffee and tea, fruit and cookies for snack


Our workplace : https://jobs.dou.ua/companies/wow-247/
Our web-cite : https://wow24-7.io/