Position: Head of Customer Support
Company: A-HR
Category: Support
Experience required: 3y
English level: upper

We are looking for a Head of Customer Support to create and develop innovative health-tech product
Support team in Ukraine.

You’ll be creating best customer experience as well as partnering with other operational and product teams to deliver bright innovation to medical industry.

Your daily operations will include:
- Create team structure, working processes and lead hiring flow
- Create and deliver improvements to our customers experience together with product team
- Spread an idea of innovative health and care lifestyle
- Contribute to peer success through collaboration, creativity and giving critical constructive feedback
- Ensure your team is highly engaged

We are looking for:
- Experience in setting up operational CS processes from the scratch
- Highly analytical and have a data-driven mindset with excellent analytical and spreadsheet skills
- Strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in both Ukrainian and English

What we’ll share with you:
- Bring an impact to changing future of medical care perception
- Work in fast-moving autonomous team
- Office in high-end tech community location
- Rewarding salary and stock option package program