Position: Technical Support Engineer (with German)
Company: GeeksForLess Inc.
Category: Support
Experience required: 1y
English level: upper

**Responsibilities:**
Delivering high quality customer service via telephone and email;
Support internal and external customers on our security solutions
Acquire and document in-depth technical knowledge of the client's products and services
Reconstruct complex customer environments in order to optimize our products
Help customers during installation and operation of our solutions
Maintain a high level of awareness to email security topics, fraud and spam risks, prevention techniques and technologies

**Requirements:**
German and English B2 level (both writing and verbal skills)
Excellent troubleshooting and problem-solving skills
Knowledge of: DNS, email servers, mail protocols, Anti-Spam and Anti-Malware solutions
Good knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
Knowledge of Microsoft Windows: system and network configuration, Active Directory, software installation, troubleshooting, scripting, etc.
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools
High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
2+ years of experience in tech support as a plus
Willingness to work on-call shifts
Ability to work in a distributed environment
As a plus: programming or scripting experience