Position: Operations Agent (time shifts - night and day shifts)
Company: Zoral
Category: Support
Experience required: no_exp
English level: intermediate

**Responsibilities:**

Manage large amounts of incoming requests and documents
Provide accurate, valid and complete information for AI system by using the right methods/tools
Become a product expert and provide documentation updates to our knowledge base
Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
Flexibility to work a variety of shifts (days and nights/weekends/holidays) - all in all 20-21 days a month, with 8-hours a day
Working schedule - day shifts from 14.00 to 22.00 and night shifts from 22.00 to 06.00 a.m.

**Requirements**

Professional:
Intermediate/Upper-Intermediate written and spoken English
High typing speed
Basic understanding of reporting, escalation and follow up procedures
Strong communication & interpersonal skills
Ability to multi-task, prioritize, and manage time effectively

Personal:
Attentive to details
Stress resistance
Tech-savvy
Ability to work independently
Enjoy working in a fast-paced environment

**Will be a plus:**
Customer service skills and experience (especially 24x7 or night shifts)
Experience with CRM systems (Zendesk, JIRA etc.)