Position: Customer Success Manager
Company: Mira- top recruiting
Category: Support
Experience required: 3y
English level: upper

We are looking for an experienced specialist for the position of IT Project Manager.

Our product is an online platform for clear and effective facility management. Our product is a unique technical solution for automating business processes for real estate management. The product is based on the online building management platform. It is an out-of-the-box solution for instant installation and use, which allows you to transform complex, confusing and time-consuming management processes into transparent algorithms.

Key tasks:
- Organize the work of the customer service direction, focusing on customer care
- Constantly improve interaction with customers in key channels
- Build high-quality customer service: create rules and standards for customer service, systematize processes, and create communication algorithms
- Process appeals, resolve disputed issues with clients and implement measures to prevent their recurrence in the future
- Work closely with other company departments to ensure effective customer service and support
- Carry out constant monitoring of industry trends, analyze the possibilities of their implementation in the company to improve the service

Requirements:
- 3+ years of account management or customer success in the US or EU
- Exceptional English skills (written and spoken)
- Great people skills, track record of being ‘the best friend’ for past customers
- Track record of meeting and exceeding business established goals
- Foundational understanding of digital marketing considered a plus

We offer:
- Development of the company's products in a friendly team of professionals
- Flexible work schedule, full-time loading
- You can work remotely or at office (optional and necessary)
- Competitive salary
- Paid vacation & sick leaves
- Performance bonus