Position: Customer support representative
Company: vista.com
Category: Support
Experience required: 1y
English level: upper

**About us**
**VistaCreate** is an online graphic and video design tool that helps non-designers and marketing professionals create beautifully looking designs in minutes. Currently, we are looking for a self-starter customer support manager to assist our beloved users with any queries about VistaCreate and to join our ambitious team.

**Responsibilities**
- Handle and promptly resolve support requests from clients via tickets (Zendesk), ,social media (Facebook, Twitter) , chat, email;
- Cooperate with the marketing and QA teams to resolve the issues from customers;
- Ensuring customers’ satisfaction;
- Write for and maintain articles in VistaCreate’s Help Center (knowledge base);
- Provide your insights & recommendations to improve our customer support team and its processes;
- Maintain a deep understanding of VistaCreate's product and be able to deliver a persuasive speech about VistaCreate’s benefits.

**What is required?**
- Experience with Zendesk or a similar ticket& chat processing system
Ability to work by shifts (Kyiv time): Sunday-Thursday 5PM-12PM;
- Experience in the customer-facing role from 6 months;
Experience with cooperation& feedback gathering for the product development teams;
- Analyzing and presentation skills (able to analyze user feedback and timely escalate it);
- Experience with processing of public feedback (user reviews), identify blockers and complaints and swiftly escalate them to the product team;
- Strong written and spoken English, a team player;
- The natural instinct to empathize with the user, customer oriented attitude;
- Outstanding communication and interpersonal skills;
 -Ability to explain complex things in plain language;
- Excellent problem-solving skills and can-do attitude;
- Expertise and ability to find out the route of the issue quickly (can Google info and use it to troubleshoot).

**Will be a plus:**
- Knowledge of Spanish, Portuguese, French or German will be a big plus;
- Experience with CRM-tools and customer service software (ex.Zendesk, Salesforce, Intercom);
- Experience in B2B customer support will be a plus;
- Basic design skills will be a plus.

**What we offer:**
- Remote-friendly culture;
- Flexible Work Hours & Recharge Fridays in Summer;
- Professional Growth;
- Competitive Compensation & Regular Salary Reviews;
- Paid Vacations (24 days), Statutory Holidays;
- 100% paid sick leave;
- Corporate English classes.