Position: Customer Support (office)
Company: Codeware.Digital
Category: Support
Experience required: no_exp
English level: upper

We are looking for an efficient customer service specialist for our company. Your main goal is to provide high-quality customer service by promptly closing their applications and providing online support in difficult situations.

Duties:

- Closing customer applications as soon as possible, taking into account their priorities.
- Provision of prompt online support to clients in case of difficult situations.
- Responding to customer inquiries regarding the use of cryptocurrencies and other payment systems.
- Solving problems and conflicts that may arise during interaction with customers.
-Maintaining documentation of customer interactions and performance reporting.
- Ensuring a high level of customer satisfaction and building positive relationships with them.

Requirements:

- Fluency in English for effective communication with clients.
- Experience in the field of cryptocurrencies and understanding of the principles of their use.
- Willingness to work shifts of up to 12 hours to ensure availability of support.
- Ability to respond quickly to requests and work under limited time.
- High courtesy, tolerance and ability to communicate with different types of customers.
- Orientation on the result and the ability to work in a team.