Position: Customer Support Engineer (with English and German)
Company: Sigma Software
Category: Support
Experience required: 1y
English level: upper

We welcome a Customer Support Engineer to join our constantly growing team, which provides the best services for our customers.

You will have the opportunity to work in the Hamburg-based Human Resources company specializing in administering employer-funded pension schemes.

Responsibilities:

Provide L1 e-mail and chat support for end-users
Meet all KPIs and targets
Escalate unresolved problems to higher levels of support
Directly collaborate with the Project internal teams
Write support knowledge base articles

Requirements:

At least Upper-Intermediate level of English and German, both verbal and written
At least 0,5 year of experience in a similar position
Experience with bug-tracking (Jira) and support systems (Intercom, Zendesk)
Excellent communication, troubleshooting, and problem-solving skills