Position: Support Agent (Expert Team)
Company: OBRIO
Category: Support
Experience required: 1y
English level: upper

**OBRIO** is one of the largest and most successful subsidiaries of Genesis. We have been developing our products for 2 years and have four applications and one successful exit in our portfolio. Our monthly audience is over 2 million users, and the Nebula app ranks first among the world's astrological apps in terms of gross profit and traffic.

As we continue to expand globally, we are looking for a responsible and dedicated **Expert**.

**What does the team of experts do?**
We develop a platform for consulting in the field of mental wellbeing. Our experts do socially valuable work. People often lack communication, confidence in the future, support and motivation. Often people just want to pour out their heart and hear that everything will be alright. We help people from all over the world to cope with different difficult situations in life. We use emotional intelligence, psychology and astrology in our work.

**Why astrology?**
First, a lot of people are interested in it. Astrological readings give a sense of order in life, which is something many people lack right now. With the help of astrology, people explain for themselves many events in their lives. People can have different mechanisms for adapting to the world. If that mechanism is built on astrology and it works for them, then why not :)

Actually, with the help of consultations we help people to look at the situation differently, giving them space for reflection. After the received insights, a person can find meaning where before he didn't notice it. Our counseling gives people optimism and gives their lives new meaning. For many, talking is a great way to cope with psycho-emotional tension. In addition, our counseling increases clients' self-esteem, which has a wonderful effect on their everyday life.

**Your impact:**
— Providing consultations for customers of the WEB-site via live chat
— Providing empathetic and responsive service to meet the needs of our customers
— Contribute to the achievement of team and company goals

**About you:**
— English at the Intermediate level and above, competent written language is required
— Excellent communication and interpersonal skills
— Confident user of PC and computer programs
— 35 words per minute print speed in English
— Mindfulness, perseverance, and responsibility

**Nice to have:**
— Commercial/volunteer experience from 6 months
— Knowledge and/or experience of working with vulnerable people with support needs
— The confidence, enthusiasm, and ability to manage a caseload
— A desire to develop your knowledge and skills

**Working with OBRIO for you is:**
— An excellent opportunity to start your IT career from scratch
Remote work schedule
— Good compensation that allows you to focus on project development and your professional growth to Shift Lead or Team Lead
— Strong professional team - you will have the opportunity to exchange knowledge and gain new experience
— The opportunity to improve the level of the English language, as well as training and professional self-development
Interesting and challenging tasks, we love those who are not afraid to go beyond 😉

**Join our team!**