Position: Support Engineer
Company: Inscale
Category: Support
Experience required: 2y
English level: upper

The successful candidate will be working in the Services Team, reporting to the Support Team Leader, and will be responsible for: 

Main responsibilities:
•	Support and maintain our customers, quickly and efficiently resolving issues
•	Build excellent relationships with clients to achieve the highest level of customer satisfaction
•	Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
•	Collaborate with other departments in the company to achieve customer satisfaction
•	Work with product management and development teams to channel client feedback & solutions into future releases
•	Provide technical KB documentation for extremely complex workarounds/solutions
•	Creating documentation and maintaining & following existing documentation

 Qualifications	
•	Commercial experience of delivering customer or application support
•	Broad understanding of IT
•	Experience or qualifications in one or more of the following: Networking, Windows Server, Groovy Scripts, SQL
•	Strong systems fault-finding and analytical skills
•	A good communicator - face-to-face, telephone, written, email
•	An ability to converse with non-technical people on IT issues without jargon and able to build and maintain good relationships with clients and colleagues
•	Creative and innovative problem solver
•	ITIL certification would be desirable but is not essential
•	Excellent written and spoken English
      
 Travelling Requirements	
•	Candidate may be required to travel to London from time to time depending on the project requirement

 We offer	
•	Being a part of an international team focused on excellent customer service
•	Friendly and dynamic work environment 
•	Informal style of leadership and communication
•	Health insurance including dental care, inpatient/outpatient treatment, massage, etc.
•	Flexible working arrangements: from 8-10 am to 5-7 pm
•	20 workdays of annual vacation
•	Free English classes
•	Modern office facilities in the city centre (Gulliver BC, Palats Sportu metro station)
•	Team buildings and fun activities
•	The dynamic and friendly work environment
•	Snacks in the office

Work location	
•	Work Location at INSCALE- Gulliver, Tower A, 8th floor – Sportyvna Square, 1a, Kyiv, Ukraine 01023