Position: Technical Support Engineer
Company: FintechLab
Category: Support
Experience required: no_exp
English level: upper

**REQUIREMENTS (Must have):**
1. Knowledge of SQL (CRUD operations, Aggregate functions, join) - mandatory.
2. Overall understanding REST API.
3. Min Upper-Intermediate English.
4. Analytical thinking ability to troubleshoot client’s issues and define the root cause.
5. Strong ownership, fast learner, logical thinking, and problem-solving attitude.
6. Excellent communication skills (both written and spoken).
7. Friendly, customer-focused, attentive to details.

**WOULD BE A PLUS:**
1. Knowledge of the basics of the Kibana monitoring system.
2. Wiki skills.
3. Technical background and IT education.
4. Experience with PosrgreSQL or other SQL database.
5. Experience with CRM-systems.

**WE OFFER:**
1. Comfortable office in the center of Mykolaiv.
2. Zero bureaucracy and open management.
3. Flexible schedule you can start workday from 8 am till 10 am.
4. Corporate English courses.
5. Compensation of costs on professional courses and training.
6. Perks at the office (fruits, Playstation, etc.).
7. Onboarding mentorship
8. Remote-friendly. 

**KEY RESPONSIBILITIES:**
1. Resolve all types of support technical issues received via ticketing system and chat.
2. Solve advanced support requests and incidents from our partners.
3. Reproduce customer issues identified in the field.
4. Escalate issues that cannot be resolved by support team to relevant QA or development.

Have you any questions? Please contact our HR Partner.