Position: Account Manager (Magento)
Company: Kozak Group
Category: Project Manager
Experience required: 2y
English level: upper

We are looking for an **Account Manager** to join our team. In this role, you will liaise with cross-functional internal teams (including Project Development departments) to improve the entire customer experience. Account Managers also answer client queries and identify new business opportunities among existing customers.

If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we’d like to meet you.

**Responsibilities:**
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share
- Develop a trusted advisor relationship with key accounts, customer stakeholders
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams

**Requirements:**
- English level B2+
- Experience working with Magento
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Understanding of website development, marketing, measurement and analytics, content management, digital marketing and Internet technology
- Excellent time and project management skills. You're always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines