Position: Customer Success Manager
Company: andcards
Category: Support
Experience required: 1y
English level: fluent

**Job Description**

We are on the lookout for an amazing Customer Success Manager who’s passionate about making a difference. If you have a keen eye for detail, love to brainstorm solutions, and are dedicated to helping customers achieve their goals, we want to hear from you! As a Customer Success Manager, you’ll support and guide our clients worldwide. You’ll be the go-to person for providing top-notch assistance, conducting onboarding sessions, and ensuring the smooth and successful launch of outstanding coworking spaces with the andcards platform.

**Required skills**
- 1+ years of working experience in customer success in a software company.
- Excellent writing skills. You need to be able to explain product features in a clear and concise manner and provide detailed instructions for the Help Center and video guide scripts.
- High level of communication skills and ability to negotiate with customers.
- Collaboration in the team.
- You are proactive and have a plan of what needs to be done for the best possible results.
- Fluent in English and Ukrainian writing and speaking skills.

**Responsibilities**
- Responding to inbound chats and emails to customers and helping them use the app.
- Maintaining and improving andcards Help Center to help customers help themselves.
- Providing video calls to the customers for onboarding sessions or check-in meetings to help them reach their goals.
- Sending outbound chats and emails to increase activation and product adoption.
- Collecting customers' feedback and passing it to the product team.
- Coaching our customers on how to use our product to solve real problems.
- Collaborating with product and marketing teams to meet customers' expectations and facilitate case studies and testimonials.
- Working schedule: afternoon-evening shifts from Monday to Friday.

**We offer**
- €700—€1100 salary range includes an uncapped bonus for reaching customer satisfaction and activation goals. Paid in EUR without UAH conversion.
- Salary reviews every six months.
- Possibility of hybrid/remote work
- Social activities: we organize exciting events: retreats, camps, offsites, and meet-ups for enhanced team bonding.
- Dedicated accountant to take care of all tax reporting.
- Comfortable coworking space in Lviv.
- Unlimited vacation days with no questions asked policy.
- The opportunity of stock options.
- Transparent and tolerant working environment. Check our vision and values in Handbook.

Get acquainted with all recruitment process steps in andcards via this link: https://www.andcards.com/careers