Position: Fenergo Application Manager for the largest Emirates bank
Company: Integra Czech Republic
Category: Support
Experience required: 2y
English level: upper

**About the position:**

- Troubleshoot and diagnose issues related to Fenergo software, hardware and networking.
- Develop and maintain system problem analysis and resolution techniques.
- Support applications and operations with technical consultation and specialized programming if needed.
- Provide the required technical and application support to bank users.
- Communicate and document the support issues and escalating to the appropriate IT staff or vendor when necessary.
- Coordinate activities among different business and technical groups.
- Carry out assignments, alone or as part of a team, applying knowledge, skills, and experience.
- Demonstrate an understanding of the issues and problems raised and proposes viable solutions within the acceptable scope.
- Maintain detailed knowledge of current practice within their own area of expertise.
- Work with business users, IT business and technical support teams and vendors, monitor and report on the progress of required tasks and maintain an emphasis on the early identification and, rectification of problems.
- Maintain documentation of existing systems and processes.
- Interface with internal and external entities (such as other project teams, ITD units, user departments, external businesses, suppliers, vendors, etc.) with respect to projects, costs information, software, hardware and other areas as required.
- Conform to IT and bank policy and procedures.

**Technical requirements:**
- Must have expert knowledge on Web/App server clustering & troubleshooting and should perform various tuning of web server/application servers.
- Experience integrating and working with WAS, IBM HTTPS, AIX, Linux, LDAP, SQL, Oracle and other related technologies preferred.
- Familiarity with Oracle, Sybase, and SQL Databases
- Experience with IT best-practice methodologies (ITIL).

**Personal requirements:**
- Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members.
- Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.
- Good written and oral communication skills. Direct customer communication experience would be an advantage
- Must be detail-oriented and able to multi-task.
- Ability to work UAE timezone (7am-3pm in Ukraine)

**Ideal to have:**
- Good Technical knowledge on Fenergo application with over 2+ yrs of experience.
- Hands-on experience with the application servers (Windows/TomCat) & Webserver (IBM HTTPS).
- Expertise in .NET, C#, scripting and automation.