Position: Telco Support Engineer (Poland)
Company: ALLSTARSIT
Category: Support
Experience required: 2y
English level: upper

◾️ **ABOUT THE CUSTOMER**

**Our customer**- the product company applies AI to deliver autonomous analytics in real-time, across all data types, at enterprise scale. Unlike the manual limitations of traditional Business Intelligence, they provide analysts mastery over their business with a self-service AI platform that runs continuously to eliminate blind spots, alert incidents, and investigate root causes. The company has nearly 100 customers in digital transformation industries like eCommerce, FinTech, AdTech, Telco, Gaming, including Microsoft, Lyft, Waze, and King.

**Headquarters:** Silicon Valley / Israel
**Years on the market:** Since 2014
**Team size and structure: **Up to 200 employees worldwide



◾️ **WHAT WE’LL EXPECT FROM YOU**

– Minimum of 2 years experience in a Technical Support or deployment role in a Telco vendor or service provider in the areas of Mobile network sub-systems such as Radio Access Networks, Core Networks, Transport, VoLTE/IMS, Fixed Broadband Networks, Roaming, OR Network infrastructure OSS platforms
– Solid understanding of mobile network and architecture
– Ability to communicate effectively with customers via face to face email or phone with excellent customer service skills
– Advanced troubleshooting abilities and strong technical orientation
– High-quality individuals with computer software experience.
– Advanced analytical thinking and problem-solving skills
– Self-managed and team-oriented
– Able to handle and escalate issues as needed
– Experience in SQL, REST, Data Collection and API Integration
– Understanding of Data Warehousing fundamentals and concepts
– Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
– Knowledge of Linux as the leading OS

◾️ **WILL BE A PLUS**

– Experience with Python
– Database migration and ETL experience
– Scripting/coding experience in any programming language
– Good understanding of any of major Cloud Service Providers ecosystem
– Good understanding of database concepts, methodologies, and query lifecycle
– Experience using 3rd party UI, ETL, and BI tools such as Tableau, Spotfire, Informatica, Pentaho, Qlik, etc.
– Experience with Zendesk, Salesforce, JIRA, Kibana, Postman


◾️** WHAT WILL YOU DO**

– Investigating and troubleshooting complex customer issues, while being responsible to follow up, provide resolution, and verify customer satisfaction.
– Communicating customer issues and requests to product management and R&D.
– Resolve problems independently and understand the correct escalation procedures.
– Provide reliable technical assistance with complex and advanced product issues, to internal and external customers while serving as a technical lead focal point.
– Follow up with customers and internal teams for issue resolution, Manage bug workflows and work in close contact with related R&D teams.
– Maintain and manage our internal Knowledge Base.




◾️ **ABOUT US - AllSTARSIT**

AllSTARSIT is an international Software R&D and Talent Acquisition company established in 2004 in Israel. Headquartered in Kyiv, AllSTARSIT operates software development hubs in Ukraine, the CEE Region, and sales offices in the UK, Germany, and the US. AllSTARSIT is one of the Top 10 IT employers in Kyiv.


We have over 30 development teams and over 700 talented Software Engineers. We possess over 16 years of wide experience working with the biggest multinational companies such as Intel, Microsoft, Visa, IBM, SAP, Motorola & many more.


AllSTARSIT expertise covers a variety of industries:

– Cybersecurity

– InsurTech

– AdTech

– Healthcare

– AI/Machine Learning

– Telecommunications

– Real Estate

– IoT

– Mobile

– Fintech


In AllSTARSIT we create a unique working atmosphere at our spacious and cutting-edge office at Gulliver Business Center in Kyiv that encourages professional growth, sharing ideas, and celebrating mutual achievements.


We are proud of our team and offer you to become a member of AllSTARSIT!