Position: CRM System Specialist
Company: Ancor
Category: Support
Experience required: 2y
English level: fluent

**Main Duties and Responsibilities: **

- Management of daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, error analysis) 
- Management of CRM system support during subsequent implementation phases and daily functioning within the scope of designated areas 
- Establishing relationships with other company departments involved in the CRM project 
- Ensuring integration of CRM with ERP systems through cooperation with internal and external owners of business processes 
- Providing second level support through a system of complaints in related areas 
- Coordination of administrative activities in the CRM system 
- Establishing a documentation technique to maximize the coherence of CRM data and optimize data flow 
- Checking the correctness of data entered into the system and participation in the creation of technical means and organizational culture aimed at maintaining these data in a fixed order 
- Support for new users and existing users in the scope of new functionalities of the CRM system 
- Management of security and authorization problems 

**Authorization: **

- Analysis and resolution of problems with the CRM system at the administrative and architecture level 
- Performing advanced and complex tasks in the CRM system, such as mass data operations, building queries and reports, and creating e-mail templates 
- Customization and adaptation of CRM system settings and content depending on the needs 
- Monitoring of data validity, data migration and data integrity 
- Support in creating long-term strategic goals in terms of correctness of data and system settings

**Main Duties and Responsibilities: 
**
- Management of daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, error analysis) 
- Management of CRM system support during subsequent implementation phases and daily functioning within the scope of designated areas 
- Establishing relationships with other company departments involved in the CRM project 
- Ensuring integration of CRM with ERP systems through cooperation with internal and external owners of business processes 
- Providing second level support through a system of complaints in related areas 
- Coordination of administrative activities in the CRM system 
- Establishing a documentation technique to maximize the coherence of CRM data and optimize data flow 
- Checking the correctness of data entered into the system and participation in the creation of technical means and organizational culture aimed at maintaining these data in a fixed order 
- Support for new users and existing users in the scope of new functionalities of the CRM system 
- Management of security and authorization problems 

**Authorization: **

- Analysis and resolution of problems with the CRM system at the - administrative and architecture level 
- Performing advanced and complex tasks in the CRM system, such as mass data operations, building queries and reports, and creating e-mail templates 
- Customization and adaptation of CRM system settings and content depending on the needs 
- Monitoring of data validity, data migration and data integrity 
- Support in creating long-term strategic goals in terms of correctness of data and system settings

**Required Skills: **

- Past experience of CRM implementation, ideally from the business perspective
- Thorough understanding of business processes in manufacturing/manufacturing service company
Ideally: coming from IT area into the business or from strong Customer Care experience with CRM
- Fluent English in written and verbal form Frequent business travel within EMEA 
- Communicative and proactive personality 
- Looking for stable and long term relationship with the employer
- Ambition to bring the employer to the leader’s position on the market applying state of the art CRM philosophy, system and processes 
- Experienced in the successful implementation of end to end SugarCRM, including integration with ERP and other business systems
- Demonstrable experience and the responsibility of running multiple overlapping projects
- Deep level in understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous)
- The ability to demonstrate and communicate a clear (customer led) vision
High level of numeracy and literacy skills
- Detail orientated with strong organizational skills
- Relevant experience in developing LEAN, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage

**Company offers: 
**
- Contract of employment
- Base salary + bonus 
- Health insurance 
- Opportunity to contribute to company's strategic project
- Opportunity to work in multi-national environment