Position: Italian / Slovak Customer Support Representative (phone/email/chat)
Company: Helpware
Category: Support
Experience required: no_exp
English level: upper

Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Team is growing and we’re looking for an experienced Italian / Slovak Customer Support Representative to join Helpware. 

**Primary Responsibilities:**
- Answering emails, and chat queries. Will add phones queries at a later stage
- Investigating customer service issues
- Resolving customer service situations using appropriate tools and accommodations
- Creating self-service contents
- Updating support knowledge base
- Writing scripts and templates
- Escalating complicated tickets
- Collecting bug reports and feature requests
- Maintaining a positive and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensuring customer satisfaction and providing professional customer support
- Engage customers with Meliorism emails/accounts and logo on emails.
 
**Qualifications:**
- Open to working with a flexible schedule (Day, Mid, Night Shift and weekends).
- Fluent in both written and spoken **English/Italian or Slovak**
- Native speakers of Japanese will be definitely a plus.
- With at least 3 years of Customer Support Experience (experience with tickets and livechats).
- Proficient in using Zendesk, LiveChat, CRM and other customer support tools (Navigation and testing skills).
- Able to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills.
- With great documentation skills.
- Dedicated and committed to learn product knowledge and help the team by being pro-active.
- Able to learn new products and technologies.
- Able to work effectively in situations characterized by continual change.
- With Excellent written communication and customer handling skills.
- With Excellent listening and multitasking skills.
- Able to work under pressure.
- Can adapt to inevitable changes around the workplace.
- Able to deal professionally with demanding customers.
- Can show empathy for customers / common sense.
- Adherent to daily/weekly/monthly KPI’s to achieve client satisfaction.
- Proficient at PC architecture/technology, Web and mobile applications.

**We offer:**
- Competitive compensation
- Possibility work remotely
- English classes with the native speaker
- Business hours:** 6 PM - 3 AM**
- Corporate training and parties

Family environment with an extremely friendly team and unlimited support
If you feel like we are a Company that you are looking for and would like to join our Team, please, send your CV in English

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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