Position: L1-L2 Support Engineer
Company: Edsson Ukraine LLC
Category: Support
Experience required: 1y
English level: intermediate

Required skills:
•  Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk

As a plus:
•  Pro-activeness in communication with the customer and 3rd line of support
• Experience with JBoss server
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking

Responsibilities:
•  Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update

We offer:
● Competitive salary
● Flexible schedule
● Social package
● English language courses
● Courses, webinars, seminars to increase professional skills
● Travel opportunities to international events
● Comfortable office located in the quiet neighborhood in the center of Kyiv, near Pechersk.
● Possibility to work remotely and onsite
● Snacks & fruit, foosball, fun office environment
● Horizontal hierarchy. No micromanagement pressure
● Open company culture where your ideas and initiatives are valued
● Regular team building & corporate events