Position: Technical Support Engineer (Web API, web services)
Company: Akurateco
Category: Support
Experience required: 2y
English level: intermediate

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, is here to bring fully-brandable and easily customizable payment software to our merchants.

We’re looking for a Technical Support Engineer to join our team.

**Requirements**:
— Bachelor’s degree in information technology or computer science;
— Knowledge of English at the intermediate level (upper intermediate will be a plus);
— Proven work experience as a technical support engineer or in a similar role for at least 2 years;
— Strong testing skills and knowledge of **web services, APIs, and IP-based protocols**;
— Ability to troubleshoot complex system and software issues;
— Client-oriented and friendly attitude, attentiveness, self-dependence;
— Strong critical thinking and problem-solving skills.

**Responsibilities**:
— Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
— Installing and configuring client connection systems, e.g. accounts, connectors, etc;
— Responding to client support requests;
— Repairing software system malfunctions, issues, and related problems;
— Evaluate and prioritize customer support cases;
— Respond to customer inquiries and assist in troubleshooting and resolving challenges;
— Communicate and resolve customer problems via the Jira system or live chat;
— Act as the initial point of contact for all system related concerns from clients;
— Act as the primary liaison between company and your customers;
— Prepare accurate and timely reports;
— Tracking and managing work records and documentation.

**Will be a plus**:
— Technical support experience in card processing or fintech company;
— Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification.

**We offer**:
— Participation in realization of a new infrastructure;
— Interesting and extensive project in the sphere of online payments;
— Fair remuneration;
— Full remote with flexible working hours and work-life balance.