Position: Technical Support Specialist for Ciklum Team
Company: Ciklum
Category: Support
Experience required: 1y
English level: upper

As a Technical Support Specialist, become a part of a cross-functional development team working for Our Client.

**Responsibilities:**
• Respond to customers' request (in quick and efficient manner)
• Service Desk management
• Understand and analyze customers' problem, find appropriate and acceptable solutions
• Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
• Check the status of the problem until it is solved
• Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
• Update the documentation
• Email, voice and conference communication with customers
• Ongoing tasks completion whilst meeting set deadlines

**Requirements:**
• Basic technical background (Basic IT education, courses will be a plus)
• Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server
• Experienced user in PC based computer systems
• Understand and analyze requests, react quickly
• Good English, both written and speaking skills are required
• Service oriented with desire to help people
• Push the matter through
• Detail oriented, reliable, stress resistant
• Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn
Able to plan your own time
• Shift work (morning-day, day-evening, evening-night)
• Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
• Meet deadlines precisely

**What's in it for you:**
• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events