Position: Customer Support Specialist/Crypto
Company: Koinly.io
Category: Support
Experience required: 2y
English level: fluent

*Responsibilities*

Become a product expert in Koinly
Answer customer support queries in a friendly, professional, and timely manner via Intercom
Responding to user questions on our discussion forums
Writing product guides on our Help Centre to reduce common customer queries
Working closely with our development team to help resolve customer issues
Share feedback and insights with the broader organization - we’re building a great product together that we all have a say in

Beyond this, you will also have time to learn and pursue projects that improve the customer experience in meaningful ways – i.e. creating help guides, tutorials, testing new features, etc.

*Requirements*

At least 2 years of customer support experience for online software
Great written communication skills (your main communication channel will be written)
Extremely organized, high attention to detail—you're careful at accomplishing tasks
Excellent problem-solving skills
A positive can-do attitude, open to new and unexpected challenges
Must be tech-savvy
Bonus points if:
You come from an accountancy or tax background
You have an interest in cryptocurrencies

Still reading? Reach out to us and let's talk!
Employment : Full time / Remote
Timings: 9AM - 6 PM