Position: Salesforce Administrator
Company: Storypoint
Category: Support
Experience required: 3y
English level: upper

Our team is made up of talented, passionate individuals from varying fields, backgrounds, and walks of life. Working from New York, Tel Aviv, Kyiv, Montreal, London, and in-home offices around the globe, all team members are united by a common mission — to define the future of events.

And now we are looking for an experienced **Salesforce Administrator** to manage all aspects of the Salesforce platform and ensure our team (comprising 250 users) is able to work efficiently and effectively in our system of record. 
You will join a team of smart, motivated Business Operations professionals passionate about constantly optimizing ours internal processes and working together to empower teams across the business. We’re looking for a trusted expert to provide strategic guidance and level up our use of the platform.

**What You’ll Be Doing:**

- Own the Salesforce platform, from system roadmap to data integrity and beyond. You will be the main owner of the system and a key subject matter expert for the business, providing strategic guidance and best practices.
- Create a strategic roadmap for our Salesforce platform; define where we need to be, and how we’re going to get there. Lead project management for initiatives to improve Salesforce, leveraging both internal and external resources as needed.
- Proactively recommend and implement Salesforce configuration changes, with an eye toward platform efficiency and optimization.
- Manage the day-to-day technical operations of Salesforce, including:
Platform health – API usage, error monitoring, event monitoring, conduct periodic checkups using Health Check and Optimizer
- Keep platform secure and up to date – release management, conduct regular data backups and security reviews
- All aspects of user and license management, including new user setup/deactivation, Okta SSO integration, roles, profiles, permissions, organization wide defaults (OWD), and sharing rules
- Manage Sandbox environments and deployments
- Streamline Lightning app UI and UX for end users to improve usability, load times, and efficiency
- Monitor user adoption of key features & efficiency of common processes; identify unused or under-utilized platform features
- User training and creation of training materials for both onboarding and tenured users
- Communicate any platform changes to end users and stakeholders
- Manage health of connected apps and integrations with external tools
- Collaborate with Data Team & Revenue Operations colleagues to safeguard data integrity, ensuring correct rules and automations are in place and functional to collect and preserve necessary data
- Identify and gather project requirements from stakeholders, translating into best practice, scalable technical solutions with a focus on exceptional user experience
- Partner with Sales Operations, Marketing Operations, and Customer Operations to transform their business requirements into technical solutions, and implement such solutions independently or with the support of external resources
- Liaise with and direct Salesforce contractors when additional resources are needed; act as project manager for contractor projects, ensuring deliverables are completed in a timely and effective manner
- Implement a ticketing or project tracking system for Salesforce-based tasks and stakeholder requests, which can be used to provide visibility into upcoming priorities and project backlog

**Who You Are**

- Certified Salesforce Administrator- Must
- Certified Salesforce Advanced Administrator- Must
- 5+ years of experience working with Sales Cloud in an Administrator - capacity
- Previous experience as the sole or main Administrator of an org
- Expert familiarity with declarative automation (Flow Builder, Process Builder, Workflow Rules), standard & custom objects, record types, fields, page layouts, record types, custom settings, dashboards, and reports
- Basic understanding of triggers/Apex code
- In-depth knowledge of Salesforce products and their functionalities


Bonus if…

- Bachelor’s degree or higher in a related field
- Business Administration Specialist Superbadge or Security Specialist Superbadge