Position: Customer Success Manager
Company: Advertiv
Category: Support
Experience required: 1y
English level: fluent

Advertiv is a global digital marketing agency offering full-service marketing solutions. A leading digital agency specialises in strategy, brand building & user acquisition using proprietary AI technology for programmatic RTB media buying. Powered by a team of highly experienced and skilled professionals with a shared passion for marketing & technology, we’ll help accelerate your global online growth with well-defined KPIs.

We are looking for a highly motivated and customer-oriented individual to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers throughout their journey with our company. You will serve as our customers’ primary point of contact, providing guidance, support, and proactive solutions to help them achieve their desired outcomes. This role requires strong communication skills, a deep understanding of our services, and the ability to build strong customer relationships.

What You’ll Do (Responsibilities):

Serve as the main point of contact for assigned customers, building and maintaining strong relationships;
Understand customers’ goals, objectives, and challenges to provide tailored solutions and recommendations;
Onboard new customers, ensuring a smooth transition and successful implementation of our services;
Conduct regular check-ins with customers to assess their satisfaction, address any concerns, and identify opportunities for growth;
Collaborate with cross-functional teams, to ensure customer needs are met;
Monitor customer usage and engagement metrics to identify trends and potential areas for improvement;
Act as a customer advocate within the company, representing their needs and feedback to internal stakeholders;
Stay up-to-date with industry trends and best practices to continuously enhance the customer experience.

What We Look For (Requirements):

1+ years of experience in customer success management in open RTB CTV direction;
Advanced English proficiency;
Proven experience in a customer-facing role, such as customer success manager, account manager, or client services;
Strong interpersonal skills with the ability to build rapport and establish trust with customers;
Excellent communication skills, both verbal and written;
Ability to understand complex services and effectively communicate their value to customers;
Strong problem-solving and analytical skills;
Highly organized with the ability to manage multiple customers and priorities simultaneously;
Proficient in CRM software and other relevant tools;
Knowledge of customer success best practices and methodologies;
Ability to adapt and thrive in a fast-paced, dynamic environment.

Nice-to-have skills:

Bachelor’s degree in Philology, Business, or a related field.

What we offer:

Full-time job with a flexible schedule (remote);
Flexible paid time off policy;
Competitive compensation based on your qualifications;
Opportunity to work with international companies from various industries;
Professional and career growth.

The interview process consists of:

Intro call with our recruiter;
Interview with the hiring manager;
Short test task;
Final interview with CEO.