Position: Jira and Confluence Administrator
Company: Access Softek
Category: Sysadmin
Experience required: 2y
English level: upper

Required skills

— Product experience with Jira and Confluence
— Software administration experience of any kind
— Experience with Jira Service Desk, Salesforce, and/or SalesLoft a plus
— Customer service experience
— Superior English proficiency

We offer

Our benefits:
— Work from anywhere in the world!
— Senior development team.
— Long-term employment.
— Competitive salary.
— Paid vacation (15 days off in a year) and national holidays.
— Paid sick leave and internal medical insurance policy.
— Global corporate events for all employees.
— Partial or full compensation for training.
— Provision of computer equipment.
— Internet compensation (50$ per month).

Responsibilities

— Project set-up and management: work with different teams to find requirements
— Answer how-to questions and provide best practice advice
— Configuring new and maintaining existing custom fields
— Document configuration: workflows, permissions, projects

Project description

Day-to-day administrative support — password and access issues, assisting users, etc.
Jira — 600+ users, 150k+ issues
Confluence — 600+ users, 30+ spaces, thousands of pages
Jira Service Desk — 3 dedicated projects for client-facing teams
Continuous cleanup and consolidated of deprecated objects in the instance
Additional periodic administration duties for Salesforce and SalesLoft|

This position is remote, full-time, and requires some overlap with Pacific daytime hours.