Position: Support Project Manager
Company: Awery Aviation Software
Category: Support
Experience required: 1y
English level: intermediate

Awery invites Support Project Manager to join the team.

We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 12 years.

Join a rapidly growing and developing team!

www.awery.aero


Knowledge and skills

Ability to plan and prioritize tasks;
Ability to multitask and quickly change priorities;
The ability to understand the specifics of the program without using technical documentation;
Ability to work with the issue tracking system (Jira);
Ability to select and describe programming methods for describing tickets for developers;
Understand the principles and features of communication with developers and customers;
Understanding the principles of client-server interaction;
Knowledge of English at an intermediate level and above.


Functional responsibilities

Providing support to customers of the system on working days, from Monday to Friday.
Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
Response to the client about the timing of the application ;
Distribution of applications for further processing of PM;
Writing tickets indicating the method for the developer\tester\designer;
Keep customers up to date with the request.


Removed
Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).
Official employment/FOP.
Paid vacation and sick days.

About Awery
Awery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 12 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero