Position: Customer support expert
Company: SandSIV
Category: Support
Experience required: 1y
English level: upper

Required skills
- Technical knowledge or interest with the ability and to resolve technical challenges
- Skills in maintaining documentation for dynamically evolving SaaS solutions
- Good Technical English
- Focus on quality
- Attentiveness to details
- Multi-tasking
- Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
- Basic knowledge of HTML/CSS

As a plus
- Basic knowledge of QA
- Experience in working with API (via Swagger/Postman)
- Skills in maintaining documentation for dynamically evolving SaaS solutions
- Technical background

We offer
- Competitive salary in EUR
- Оffice 5 minutes metro Pechersk
- All modern - quarantine sanitary requirements are taken into account in the organization of office work
- Work model: office, full time
- Free meals
 -Annual big paid vacation with flexible schedule and covered sick leaves
- The opportunity of professional growth
- Possible business trips to Switzerland
- Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities
- Understand the product and write user guides, maintain current ones.
- Track the progress of bug-fixes and improvements including following up on problem resolution to clients 
- Resolve or further triage product or service problems by clarifying and analyzing clients' complaints
- Provide investigation on standard and non-standard client's inquiries
- Analyze clients' business needs and provide them with necessary solutions
- Listens and responds to clients' needs and concerns

Project description
SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in - this is the right place!