Position: Customer Support
Company: Fin.do
Category: Support
Experience required: 1y
English level: upper

Where we are:
The service is available in 50+ countries — EU, Turkey, Russia, Ukraine, and Israel, and is planned to expand into new geographies.
We are headquartered in Kyiv, Ukraine, and have offices in Poland, Lithuania, and Israel.

About you:
— 1+ years of experience customer service in a help desk, service desk, technical support
— 1+ risk management experience in the payments industry, multidisciplinary experience in risk, program management, and product development is a plus
— Experience providing remote support for the client, server,  mobile, and web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of spoken and written English is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
— Flexibility to shifts and evening hours

Advantages:
— Excellent problem investigation and solving skills 
— Live chat software (Intercom) 
— Investigation tools (LinkedIn, Hooyu, DataBase)
— Responsibility, initiative, self-organization, strive to learn
— Diploma, certificates 

Requirements 
— Daily supporting internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Collaborating with other teams in order to drive continuous improvement of internal and external processes
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates

What you can expect working with us:
We created a work environment that brings up the best in everyone, we are agile with no bureaucracy, and we enable every team member to achieve meaningful, fulfilling results.

Working with us, you’ll find:
Lots of interesting challenges that will require your technical, creative, analytical, and communication skills;
Work in a unique professional, friendly, and supportive environment;
Variety of knowledge sharing, training, and self-development opportunities.

Looking forward to connecting to talented professionals and share more about our vision to scale Fin.do project.