Position: Account Manager
Company: Alcor
Category: Support
Experience required: 2y
English level: upper

ALCOR is a team that helps IT product companies from Silicon Valley (USA) and Europe to hire software engineers in Eastern Europe.
During the war with russia, we continue to develop the IT industry for the economic support of Ukraine!

We are entering new markets and continuing to grow. That's why we are looking for an Account Manager who will help customers fulfill their requests.

Our clients: Grammarly, Globality, Ledger, ThredUP, and many others.

What tasks await you:
🔹To be a COO and Troubleshooter for our clients (from current daily tasks to help in the implementation of most unusual requests).
🔹Provide a full cycle of administrative support (through the coordination of Alcor’s internal departments).
🔹Establish and develop client relations - regular communication with the client's local management.
🔹Quality and timing control of your own work and that of other departments.
🔹Monthly calculation of customer costs within Alcor.

What we offer:
🔹Work with IT product companies, an opportunity to develop the IT industry in Ukraine.
🔹In-company training, mentoring, and a team of professionals who are always ready to help.
🔹English Speaking Club, cool library - BookBox.
🔹Decent wages pegged to the dollar (we discuss the level of remuneration individually, depending on your skills and competencies).
🔹Remote onboarding and adaptation. After the victory of Ukraine, we will definitely meet in one of our locations (Kyiv, Dnipro, Kharkiv, Odesa, Lviv).

Our ideal candidate:
🔹Customer-oriented, with a high level of empathy. Able to identify and effectively meet customer needs, exceed customer expectations, and provide WOW service. Has 2 years of experience working with clients (experience in IT or consulting will be an advantage).
🔹Knows English at the Upper-Intermediate level. How about you?
🔹Able to learn quickly. This skill is important for us, as there will be a lot of new information and not typical tasks.
🔹Has an analytical mind, not afraid to work with numbers, and has a good command of Excel.
🔹Ambitious - focuses on the result (like Kalush at Eurovision :), wants to grow and develop.

Interested in the vacancy? Is everything written above about you? Then send your resume in response to the vacancy with the expected salary level.