Position: Client Support Specialist
Company: LitsLink
Category: Support
Experience required: 2y
English level: upper

We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via CRM or email. You'll also be helping clients set up their products and walking them through its features.
To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.
2 Support Specialists who can alternate (sick leave/vacation etc.).
Time zone of work: focus on EST to PST timezone, 1st specialist - 12 hours and 2d - 12 hours (тут имеется ввиду, что 2 человека покрываю сутки в 24 часа - 1й работает 12 часов, а второй остальные 12 часов)
 
Client Support Specialist responsibilities: * Responding to customer queries, complaints, and requests via email, or chat.

Assisting customers with product setup and resolving any technical issues they might experience.
Informing customers about specialized product functionalities and features.
Following up with customers to ensure that reported technical difficulties have been resolved.
Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
Сreation of a FAQ list and its updating.
Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
Analyzing customer feedback and advising management on areas of improvement.
Work with the Zendesk program.
 
Client Support Specialist Requirements: * A minimum of two years' experience working as a client support specialist, or a similar role.

Work experience/working knowledge of remote service tools and help desk software, such as HubSpot, Zendesk, Salesforce or another CRM/customer support service.
Excellent knowledge of customer relationship management best practices.
Exceptional written and verbal communication skills.
Solid analytical and problem-solving skills.
Strong multitasking and organizational skills.
Level of English - upper intermediate.
 

CRM system for work Zendesk/Hubspot 

Communication will be only by e-mails and chat (without calls)

The work schedule: from Monday to Friday, time zone of work: that 8AM EST to 5PM PST