Position: Customer Support Agent
Company: Squro
Category: Support
Experience required: no_exp
English level: upper

Hi! We are 🔥Squro🔥, an international fin-tech product company. Deeply understanding our client’s needs, we create a convenient and transparent fin-tech environment, striving to provide the best conditions and services.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success. The company has a European financial license and works with global partners.

Since 2006, the company has earned the trust of customers from Asia, Europe, and the Middle East. Today more than 500 thousand people in more than 185 countries develop their investment potential with solutions from Squro.

Required skills:
English skills on upper intermediate level or higher
Basic knowledge of work with Google framework (Disc,
Sheets, Docs)
Experience of resolving difficult issues
Experience of communication with angry clients
Basic understanding of empathy
Experience to manage team
Deep understanding of customer service with ability to
identify weak areas
Deep knowledge of best CS practices

Responsibilities:
Handle any incoming customer inquiry within the set
time range via different communication channels: live
chat, messengers, CRM system
Identify customers’ needs to achieve customer
satisfaction
Manage standard inquires in the ticket system and
escalate the ones that require deeper investigation to the
relevant department or specialist.

We offer:
Shift schedule: 12-hours working day with day and night shifts: 9am-9pm; 24-hours rest; 9pm-9am; 48-hours rest.
Professional and personal growth;
Сhallenging, fast-moving, and unique tasks in the FinTech field with our product;
Ability to be close to the business and take part in making fast decisions;
Partial compensation of language courses expenses;
Corporate library;
Regular team retrospectives;
Full accounting support and taxes compensation;
Flexible schedule;
Paid vacations, sick leaves, public holidays, ability to take days off;
Corporate equipment;
Partial compensation of gym expenses.