Position: Production Services & Customer Support for Next-Gen Platform
Company: Solution Mentors
Category: Support
Experience required: 1y
English level: fluent

The candidate will:

- support building and producing production experiences that are websites, using Storied’s drag-and-drop visual design studio (create/update of visual content based on clients' requirements);
- handle first-level customer support (answer to customers' requests, delegate requests to core team)
Working time: 10 AM - 7 PM by Ukrainian time.

Production Services (75% of working time)

The candidate will be involved with providing production support to projects in Europe.
This is about implementing based on source design files (e.g., Adobe XD) and following the design or transforming source files into Storied system and then enhancing and amplifying the content.
The candidate needs to be design-minded and have great attention to detail, but does not need to be a designer. Familiarity with design tools like Adobe XD, Photoshop, and Figma a plus.
If there is a highly qualified candidate who could help us with design updates and template creation as well.


Customer support (25%)
The person would be someone the European customers could contact with questions and be on the Support Helpdesk to handle tickets created during our USA night-time. Customer support might be 25% of this person's time.


Responsibilities:

- Production services implementing designs in Storied for different European customers
- Track/report and may define program/campaign metrics/ goals/benchmarks
- Assist with development of web templates
- Track and reply to tickets in Helpdesk system

Requirements:

- good design vision
- excellent attention to detail
- good communication skills
- fluent English
- understanding of principles for web content

Nice to have:

- experience in creating selling content
- experience in customer relations
- basic knowledge of HTML5/CSS3 is a plus

What we offer:

- Very interesting and long-term projects for fast-growing US product companies
- Very good friendly atmosphere
- Сompetitive market salary
- 21 paid-time-off days per year
- Offices are located in Kyiv, Kramatorsk, Mukachevo (ability to change locations, spend time in the Carpathian region)
- Office or remotely