Position: Support Specialist
Company: Profit Whales
Category: Support
Experience required: 1y
English level: upper

**About you:**

- You love e-commerce niche and you care more about others than yourself 
- Outstanding English language skills (written and verbal).
- 1+ years of experience working in B2B environment
- You have a proven track record in working with the US and/or Western European Companies
- You can consistently demonstrate empathy and patience in real-life scenarios
- You can work on multiple projects at a time with sharp attention to details
- You complete tasks within the defined deadline and you don’t need to be micromanaged
- You are confident in holding conversations with American customers, you are pleasant and people oriented person
- You know how to effectively prioritize and escalate client requests and issues as required and you know how to say “No” when it’s needed
- You are ready to take on challenges and contribute towards the growth of the company as well as your personal development

**  Will be a plus:**

- Amazon field domain expertise
-Experience working abroad
-Certificates (IELTS, TOEFL, FCE, etc.)
-Experience as a trainer or coach

**Responsibilities**
- Be involved in the client’s HERO journey with our company
- Help new and existing customers succeed  with our service and feel in love with Profit Whales
- Communications via different chats and calls on a weekly/daily basis
- Monitor and measure client satisfaction through regular health and performance checks
- Prevent conflicts and address concerns
- Translate customer conversations into knowledge articles
- Create and update knowledge articles based on new or changed product features

**We value**
- honesty and responsibility;
-professionalism and punctuality;
-optimism and sincerity;
-creativity and innovative;
-enthusiasm and initiative.

**We offer**
Flexible working hours
A decent level of pay
Comfortable modern office
An opportunity to develop and grow together with our company.