Position: Customer Success Expert
Company: iSpeedToLead
Category: Support
Experience required: 1y
English level: upper

We are **iSpeedToLead**, one of the strong American-Ukrainian IT product/digital marketing companies in the real estate niche. We help our customers to sell and buy houses around the USA.

Now we are looking for a talented Customer Success Expert to join our product company.

**Work schedule: from 14:00 to 23:00 (Ukrainian time). Some flexibility is available.**

**Responsibilities:**
• Onboarding clients (teaching them about new functionality and product updates) via phone calls, video calls or emails;
• Upselling clients as needed;
• Handling critical/complex/high-priority client issues, and making independent decisions regarding them;
• Managing the churn rate, understanding how to impact it positively;
• Participate in development and implementation of a customer success strategy.

**Requirements:**
• 1+ years experience in the field;
• Fluent English (both speaking and listening);
• Experience in CSM/Customer Support;
• Ability to communicate effectively and proactively with clients over the phone, show empathy, help the client, and teach them;
• Using common sense and a sense of urgency in the decision-making process when assessing problems/situations;
• Ability/willingness to work independently;
• Stress resistance and ability to work under pressure.

**Benefits:**
• Competitive base salary and bonuses with no ceiling;
• Great user base: our customers know us and are ready to share; 
• Career growth: you can become a Head of Customer Success for one of our units based on your performance and skills;
• You will work in a fast-paced environment with a lot of feedback and training;
• Annual paid vacation: 20 working days;
• Paid sick leave.