Position: Support Engineer
Company: omilia.com
Category: Support
Experience required: 2y
English level: fluent

RESPONSIBILITIES

- Monitor and Support Omilia’s mission critical-applications.
- Evaluate and prioritize customer support cases.
- Address user tickets regarding Development, Systems, Management.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Follow up with clients to ensure their systems are functional.
- Monitor all assign cases for customer support and update all activities on company tracking system.
- Install, configure, administrate and troubleshoot of production and/or internal systems at operating systems and application level.
- Provide customer support services upon demand, handling emergencies (telephone support, remote services), low priority problems and technical queries.
- Maintenance of WIKI and technical documentation (for support team) of processes and procedures used throughout normal operations.
- Follow applications configuration, deployment and support procedures.
- Participate in a 24x7 shift schedule if required.

REQUIREMENTS

- At least 2 years of relevant experience in Support Engineer or System administration or similar role.
- Excellent verbal and written commands of English
- Bachelor’s Degree in Computer Science or equivalent.
- Experience in the Linux Operating System.
- Experience in Monitoring Systems (e.g. Nagios/Zabbix/Prometheus)
- Experience in Ticketing/Tracking Systems (e.g. Jira)
- Experience in Web and Application Server tools administration (e.g. Apache, Apache-Tomcat, Nginx, Wildfly)
- Experience in Networking (e.g. VPN, HTTPS, TCP/IP, SSL protocols)


BENEFITS

- Attractive compensation package
- Development in professional growth (courses, trainings)
- Friendly working offices
- With Omilia, you will work within a great team of likeminded young people, working hard and enjoying every bit of it, delivering disruption in how consumers communicate with organisations all over the world!
- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!