Position: Production Operations Team Lead
Company: Playtech
Category: Sysadmin
Experience required: 5y
English level: upper

Required skills:
• Bachelor’s Degree in Computer Science or Engineering
• 4+ years’ experience as DevOps engineer or SL3 support engineer, 1+ years’ of leading/management experience
• Strong understanding of ITIL framework. Hands-on experience of working with production with zero tolerance to any errors
• Strong experience in Unix, Docker, CM tools (Ansible, Puppet), CI/CD tools (Git, Jenkins), Cloud services (AWS, Google Cloud), Orchestration (Kubernetes, Nomad)
• Experience in writing infrastructure as code (IaC) using Terraform
• Experience of working with monitoring systems (Grafana, Prometheus, Nagios/Sensu) and logging solutions (Elastic Stack, Splunk)
• Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are all essential in this role
• Ability to work on multiple initiatives and projects simultaneously
• Good English
As a plus:
• Experience in support of web applications with micro services architecture
• Akka cluster management and monitoring
• NoSQL database support (Couchbase), NGINX server management
• Programming skills in Python/Bash
• Experience working in a global, multilingual organization

Responsibilities:
• Resolve most complex DevOps tasks
• Lead the team of Product Operations engineers
• Comprehensive audit of the existing service management processes and improvement planning
• Establish key operational performance indicators and plan
• Provide immediate respond for any alert
• Liaise with SL1/SL3, 3rd parties and internal stakeholders
• Provide regular reports to direct manager