Position: Middle Customer Success Associate
Company: Profi
Category: Support
Experience required: 1y
English level: fluent

**Depending on the candidate, we're open to offering part-time or full-time cooperation.**

Profi.io is an all-in-one operating platform for professional service providers, coaches, trainers, and consultants. Trusted by 1,000+ service providers from solopreneurs to organizations big and small. We provide a holistic, intuitive platform for profis to grow and scale their business — so they can help more people.
We have over 50 amazingly talented people on our distributed team board.

**Responsibilities**
Guide & support customers throughout their Profi journey:
- Answer incoming product and pricing-related questions from prospects and users via chat
- Help new trial users orient in the product and figure out how to use it
- Ensure customers get product value and reach the point of activation fast
- Conduct 1:1 onboarding and check-in calls with selected paying customers to make sure they’re successful with the product
- Run Q&A and product education webinars for new and existing customers
- Support the Support team in answering entry-level customer support requests and determining new training resources that need to be produced
- Submit new feature requests to the Product team
- Monitor customer health and help prevent churn by re-engaging inactive customers

Support our Marketing team:
- Engage user community members by creating content in collaboration with the Marketing team, engaging with user-generated content, and running events, contests and other community initiatives.
- Support our Marketing team with social media management and other tasks.

**Qualifications**
- Tech-savvy
- Customer relationship management
- Empathy
- Self-driven and proactive nature
- Exceptional ability to communicate (both verbally and written) and foster positive business relationships
- Patient and active listener
- Highly organized
- Collaboration skills
- Presentation skills

**Requirements**
- C1/C2 English level (you'll be communicating in English with customers and your team members)
- Can cover US EST timezone working hours (90% of our customer base is US-based)
- 1+ year of experience in tech/SaaS
- Previous role as customer success manager, solution consultant, sales representative, account manager, community manager.

**Would be a plus**
- Experience in community building and engagement
- Experience in SMM and/or other marketing