Position: VoIP Support Engineer
Company: Eko
Category: DevOps
Experience required: 3y
English level: fluent

We are the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player by Gartner® Magic Quadrant™ for Unified Communications as a Service.

We are the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player by Gartner® Magic Quadrant™ for Unified Communications as a Service.

Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world, via web browsers and the app, and increase their productivity and become more efficient.

We are looking for a VoIP Support Engineer. 

Working hours for Ukraine 15.00 - 00.00


RESPONSIBILITIES:

Serves as a key technical resource for Wildix partners in regard to support requests.
Performs direct support functions for Wildix partners via working open tickets.
Ensures good communication with partners about the status of open tickets and is responsible for managing their tickets from beginning to end.
Creates strong working relationships with the partners and as such, provides insight into partner needs/desires related to the Wildix product line and processes.
Supports local Wildix personnel with desktop, local network and other local office needs as required.
Serves as liaison to Wildix to ensure relevant customer/partner feedback on product and process improvements is considered.
Engages in working sessions with partners to resolve issues and ensures knowledge transfer during these working sessions to enable partners to grow their knowledge base on the Wildix product line.
Provides field engineer training to partner technicians as required.


EXPERIENCE / QUALIFICATIONS:

Experience deploying and/or supporting VoIP network or systems required
IP Telephony and Unified Messaging (UM) preferred
VoIP call flow and RTP analysis capabilities
1 - 2 Years of Experience in related role or technology
Experience with networking to include but not limited to routing, DNS, DHCP, VLANs, QOS, firewalls, etc
Experience with linux at least at a user level.  Linux administration skills are a big plus


REQUIRED SKILLS:

Knowledge of SIP/VoIP networks/systems
Knowledge of network technologies, OSI model, LDAP, DNS, DHCP, VLANs, QOS
Understanding of linux OS with a minimum of user level skills (command line)
Knowledge of SQL / MySQL (configuration / support)
Knowledge of wireshark, tcpdump, ngrep tools


DESIRED SKILLS:

Deep Knowledge / work experience with VoIP (Asterisk / Kamailio)
Knowledge of web servers: lighttpd, apache, nginx (configuration / support)
Basic understanding of programming principles  (Java / Python / Lua)
Mac OS