Position: (German Speaking) Customer Support Representative
Company: Barges Technologies
Category: Support
Experience required: 2y
English level: upper

As a German Speaking Customer Support Representative, you’ll have full ownership of all our German markets and will be impactful you can identify market trends, communicate advances and new initiatives and develop plans to address issues, problems, and opportunities to improve.

**What You’ll Be Doing**:

Work as first-level Tier 1 customer service representative to B2B and B2C
Provide superior quality support via email, instant chat, and social media channels
Be able to report on metrics and performance on a daily basis.
Offer ongoing dedicated support to managers and colleagues.
Help create useful content for efficient customer service needs.
Help with translation/localization for content as needed.
Proactively engage users/advisors via loyalty and upselling strategies.
Maintain a strong understanding of the multiple apps/platforms and their functionalities.
Work closely with managers, other agents, marketing, and development to provide superior quality troubleshooting and support.
Provide feedback and communicate customer needs to internal stakeholders.
Troubleshoot and report issues in the platform, help prioritize them, and recommend alternative solutions for users/advisors
Help with other duties in the support team such as contributing to department-level OKRs and KPIs.


**What You'll Need To Be Successful in**:

Fluency in German and English with excellent writing skills and impeccable spelling/grammar
2+ years of relevant work experience as a Customer Support Agent/Specialist
Exceptional customer support skills and ability to multitask
Prior experience working in a high-growth, fast-paced remote environment
Proactive in documenting information and prompt on follow-ups
Experience with support software like Freshdesk, Zendesk, or similar.
Proven ability for learning complex software and new technologies - tech-savvy
Experience with G-suite or proficiency in Microsoft Office, specifically Word and Excel
A quiet remote workspace with access to high-speed internet connection and webcam.


**Will be a plus**:

Previous experience with mobile apps customer support
Work experience with Zoom, Confluence/Jira, Slack, and Trello.
Fluency in any other of these languages: Spanish or Portuguese.
Personal or professional experience in the esoteric industry


**What We Offer**:

Friendly, talented, collaborative, and entrepreneurial team
Work in the international company
Competitive compensation in USD
Fun and inclusive digital events
Flexible remote work