Position: CRM Business analyst (implementation projects)
Company: Salesjam
Category: Business Analyst
Experience required: 1y
English level: upper

In this consulting role, you will interface directly with clients to solve practical business challenges, through CRM system (Zoho, Pipedrive, NetHunt) implementation and support. 

**Primary Duties**
- Customer engagements with Salesjam's clients on CRM implementation and improvements. 
- Manage client expectations and goal-setting throughout the engagement. 
- Deliver system improvements on a weekly cadence. 
- Ensure client success via training and walkthroughs.
- Implement client requirements for various CRM applications.

**Key Qualifications**
- Understanding of Sales/Marketing and/or Order Management processes and best practices. 
- Experience implementing/administrating CRM systems. 
- Background in providing business solutions in low-code platforms (Zoho, Bitrix, Salesforce, PowerApps)
- Strong understanding of REST API. 
- Experience managing organizational change efforts. 
- Skilled in Zoho Deluge scripting language highly preferred, Javascript also applicable. 
- Knowledgeable in key Zoho applications: CRM, Desk, Campaigns, Books (will be a plus). 
- Self-starter with strong communication skills. 
- Strong command of English language (verbal, reading, writing). 

**Benefits**
- Flexible working hours. 
- Remote job. 
- Team support and development plan.
- Free access to education courses to level up your knowledge.
- Opportunities to become a chief officer of the implementation department. 

We work with diverse niches like developers, clinics, factories, schools, online stores, the beauty—sphere, the service sector, logistics and consulting. With each project, you will improve your technical skills, project management and business analytics skills, understanding of sales processes in business, and negotiation skills.