Position: Technical Support Engineer
Company: DataArt
Category: Sysadmin
Experience required: 3y
English level: intermediate

Responsibilities

Processing requests from technical specialists on the client side via a ticket system, email, and IM
Working in 12-hour shifts (3 days on, 3 days off)

Must have

Experience with server systems (Linux, Windows Server)
Understanding of TCP/IP networks
Responsible work approach
Spoken and written German and English (Intermediate (B1) or higher)

Would be a plus

Experience working for a hosting provider or a technical support service
Experience with cloud services (Amazon AWS, Microsoft Azure, GCloud)
Experience with database servers (MySQL, PostgreSQL)
Experience with Zabbix and similar monitoring systems
Good communication skills
Ability to work in a team and self-educate quickly