Position: SOC Engineer for Just Eat Takeaway
Company: Ciklum
Category: Support
Experience required: 2y
English level: intermediate

Just Eat Takeaway (just-eat.com) is the world leader in online takeaway ordering — processing millions of orders across 24 major markets, with a clear #1 position in all of these. We have achieved this by building a growing network of restaurant partners and continuing to commit major investment into our technology platform, our brand and our people. Just Eat Takeaway is now firmly established as one of the UK’s leading consumer brands, we are all about choice and are helping the nation ‘find your flavour’ as we embark on creating the world’s greatest food community.
Following the merge of Justeat and Takeaway.com in 2019, the company is now well established as one of the most successful, innovative and high growth technology companies in Europe, with year-on-year order growth of over 50%.

Responsibilities:
Monitoring our production environments and reacting fast to prevent or reduce customer visible impact;
Accurate Escalation of incidents when required;
Communication of production issues to key stakeholders;
Troubleshooting, reproducing and mitigating issues in our production environments;
Incident management of high severity issues impacting our sites and services 24 by 7;
Creating automation and tooling for the SRE team to improve our processes;
Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production;
Supporting service prior to go-live through pre-launch reviews;
Participating in Wargames to test our operational response and Identify areas of weakness in our platforms.

Requirements:
Incident Management experience;
Strong Troubleshooting, problem-solving and investigative skills;
Experience operating a production environment;
Excellent communication skills;
Experience of working in an agile environment to deliver software;
Experience of Scripting / Automation.

Desirable:
Worked with C# .net, Java, Python, Ansible;
Experience of ELK, Splunk, Prometheus, Graphite, Grafana;
Experience of AWS or Other cloud providers;
Used APM Tools in production before;
Operated a production Windows or Linux Environment;
Experience of working in an Agile Environment;
Worked a shift pattern before.

What’s in it for you?
We’ll believe and trust in you and your abilities. So you and your team will have the authority to make the technical decisions you need to meet your responsibilities to the rest of the platform and company;
An environment in which good, evidence-based arguments are always listened to, and will win out;
Regular 1-to-1 meetings with your manager, with support and guidance to set and then meet personal career objectives;
An open, friendly and fun environment; we have a relaxed dress code and regular social events;
Regular hackathons — use your imagination, ideas and technologies of your choice to innovate and deliver prototypes of new products.