Position: Customer Success Lead
Company: Romen Personnel
Category: Support
Experience required: 2y
English level: upper

We are an international food technology startup with offices in Prague, Warsaw, and Kyiv. Our product is a SaaS solution for restaurants, cafes, and hotels. Among them are an online menu, a website, a platform for your takeaway delivery, table ordering, integration with POS systems, table reservations, guest reviews, a customer base, and a loyalty system.
Our product is already used by more than 9,000 companies worldwide.

We are looking for a professional to join our dynamic company as a Customer Success Lead.

Experience:
-Minimum of 1-2 years of experience in a managerial role in Customer Success, Support, or Project Management.
-Preferred experience in setting up customer service processes.
-Experience in working with analytics and using Google Sheets.
-Ability to describe processes and write documentation for the company.
-Experience in team management or motivating team members is a plus.

Hard Skills:
-Basic management skills.
-Ability to analyze numerical data.
-Knowledge of processes in customer service.
-Experience in hiring and firing employees, the ability to identify strong candidates and individuals who need development.

Soft Skills:
-Extroverted (able to communicate effectively with others without losing energy).
-Analytical thinking.
-Leadership qualities (ability to lead a team and earn the trust of employees).

Main Responsibilities:
-Managing a team for customer onboarding (5 team members).
-Managing a Customer Success support team.
-Achieving targets for customer onboarding and support.
-Setting up customer service processes.

If you have the relevant experience and skills to become a part of our team, please submit your resume and a cover letter. We look forward to your contribution to the development of our company and achieving mutual success in customer service.