Position: Quality Analyst
Company: ELVTR
Category: Support
Experience required: no_exp
English level: fluent

elvtr is an EdTech startup, taking online learning to the next level. We are disrupting education by creating live online courses with «big name» industry leaders from companies like Google, Microsoft, Netflix, and Nike.

We are growing and looking for a **Quality Assurance Analyst **to join our team! We are passionate about helping people achieve their professional goals and are looking for people with the same enthusiasm.

Whether you have previous sales experience or want to try something new, we will give you the tools and training you need to succeed.

**What you’ll do:**

Analyze inbound & outbound calls & chats, and evaluate sales representatives' performance on quality of service; create reports using the quality score for every rep, as well as highlighting potential areas for improvement;
Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales;
Conduct coaching & shadowing sessions with each rep, to improve the performance of reps, and deliver feedback and training;
Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn;
Track performance on a team and individual level.

**Our Ideal Candidate:**

You speak fluent English;
You have outstanding analytical skills;
You are very attentive to details;
You have a strong work ethic and can work independently;
You don't mind having monotonous work;
If you have QA experience, it'll be a plus.

**Let’s take a look at what we offer:**

Fixed Base Salary
10:00AM-06:00PM (Kyiv time) working schedule
Supportive team and constructive feedback from experienced professionals
Paid vacation, days off, and sick leaves
Opportunity to grow: free access to all of our courses, and we’re also happy to compensate for additional professional training
+1000 to your knowledge and skills: you are going to work with various tools and target audiences.

**Our values:**

If it’s not a “hell yes”, it’s a no. All of us at ELVTR aim for exceptional results that set us apart.
We aren’t afraid to make decisions and take responsibility for them. And we let our teammates do the same.
We understand that you can’t get different results by doing things the same way. We’re curious and we love trying new approaches and taking risks — that’s how we evolve.
Open, honest, and constructive feedback is a crucial ingredient in our company’s success.
We’re team players. We inspire, teach, and support each other.
Working at ELVTR isn’t just a job, it’s a learning opportunity. You are going to be among the first 100 employees in a super-fast startup with unicorn ambitions. Every role at ELVTR brings you into contact with new mindsets, skill sets, and thought leadership across a wide spectrum of topics. In other words, you’ll be getting paid for expanding your horizons.

If this sounds like your next dream job then what are you waiting for? Apply today!