Position: Service Desk Engineer
Company: Materialise
Category: Support
Experience required: 2y
English level: upper

Required skills:
— 3+ years experience as a Technical Support Engineer preferably in IT
— Upper-intermediate level of speaking, writing and reading English is a minimum
— Knowledge of ITSM tools for registration tickets
— Knowledge basics of ITIL
— Knowledge of Microsoft applications and business application
— Experience with end-user support
— Independent, customer-oriented, analytical and problem-solving skills, with keen attention to detail
— Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions

Responsibilities:
Support Global IT services on the level of 1st line of support
Responsible for managing Service Desk queue (HEAT)
Providing accesses to business applications
Limited functional support (application)
Preparing manuals and filling knowledge base

We offer:
— Build local & international career
— Contribute in full cycle of product development
— Be a part of future technologies
— Use the Learning and development system
— Learn & use English