Position: Process Consultant (Salesforce team)
Company: SoftServe
Category: Business Analyst
Experience required: 5y
English level: upper

**WE ARE**

**About SoftServe**
SoftServe is a digital consulting company that advises and provides at the cutting-edge of technology. We work as advisors, engineers, and designers to solve business challenges with innovative technology solutions.

**About Salesforce Practice**
SoftServe Salesforce practice helps companies to make their business models and processes more efficient and effective with help of Salesforce solutions such as Sales, Service, Configure-Price-Quote, Community, and other clouds. We also create solutions from scratch based on the Force.com platform. Our focus is complex implementations and enhancements with help the world's #1 Digital Platform for Enterprises and Independent Software Vendors.

**Process Consultant Role**

Our target is to bring together operations and industry talents, packaged solutions implementations practices and software engineering frameworks, lean and six sigma capabilities to simplify and automate processes, increase process efficiency and effectiveness, enhance the operating environment and modernize operating models.

Process Consultant is manager role to launch new practices on processes consulting and deliver hands-on implementations focused on processes changes together with our Salesforce Consultants, Architects, and Engineers.

**YOU ARE**
**Demonstrating the following experience**
- Management consulting or professional services company is preferred
- Bachelor’s Degree required Master’s Degree in Business/Management is preferred
- 5+ years in business process improvements and process reengineering (could include, while not limited to Kaizen, Six Sigma, Lean)
- Six Sigma Black Belt certification is preferred
- Solid understanding of enterprise architecture, process transformation, and automation
- Creating functional/process landscape and taxonomy documents
- Customer journey mapping, service blueprint, service delivery design
- Understanding of value stream mapping
- Designing Salesforce solutions as part of enterprise automation journey as a plus point
- Knowledge of BPM tools as an advantage
- Good project management skills
- Capability of leading change in complex multi-functional environments
- Ability to travel 30%+ of the time. Note: in the current COVID related context no travel required while it could be changed later on
- Fluent English to lead discussions and negotiations with clients and within SoftServe and prepare documentation

**YOU WANT TO WORK WITH**
**An exciting opportunity to**
- Contribute to the vision and value proposition to the senior level (process and automation transformation)
- Contribute to strong client relationships by delivering exceptional value through process transformation (optimization and automation)
- Identify, evaluate and assess current processes such as sales, service, configure-price-quote, and others to prepare clients for Salesforce solutions implementations (process redesign, gaps, wastes identification, recommendations for improvement, and standardization)
- Propose new processes to be built, negotiate with clients and educate them 'why' that’s needed, 'what' is needed to be done, and 'how' these should be built
- Do cost-benefit analysis and efforts prioritization, planning, and real-life implementation together with the client’s teams
- Cooperate closely with Salesforce Consultants and Architect to deliver Salesforce solutions and being the first point of contact to the team in case of any business-related issues
- Process business requirements and cooperate with process subject matters expert on the client-side, where and if needed

**TOGETHER WE WILL**
Join us if you want to become a business leader and drive new directions within SoftServe.

**We propose**
A friendly and a very dynamic environment
Flexible working hours
Ability to influence what you do and how you do it
Business challenges where you will learn best business practices and change management approaches within the organization
Top clients and well-known logo around the globe
The team around the globe: Eastern Europe (Ukraine, Poland, Bulgaria), Western Europe (the UK, Germany, Netherlands), the USA, Asia (Saudi Arabia, Singapore)
Business trips to clients and team-members (note: in the current COVID related context no travel)
Opportunities to act as a community builder, speak at the conferences and events organized by SoftServe (note: if you are interested to do so)
Certifications financed or co-financed by the company
We partner with our clients across key industries such as energy, retail, healthcare, manufacturing, and others and take accountability to address business problems, drive outcomes across improved operations and automation, reduced total cost of ownership, enhanced customer and employees experience, and strengthened business models in today’s highly competitive environment