Position: Delivery Manager (ServiceNow)
Company: Infopulse
Category: Project Manager
Experience required: 5y
English level: upper

Areas of Responsibility: 
• Define, manage and deliver technology projects based on the ServiceNow platform 
• Confirm project scope along with accompanying resource and financial models 
• Manage project deliveries to time, budget and quality 
• Manage and oversee project risks, issues and client reporting 
• Service clients as a trusted advisor to client stakeholders 
• Build relationships with clients and team members 
• Take a major role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members. 
• Support the ServiceNow presales activities 
• Build constructive, working relationships with clients and Infopulse network of experts 
• Contribute to the development and implementation of product roadmaps 
• Ensure the project delivery team complies with Infopulse and clients’ standards and frameworks. 

Qualifications: 
• Lead projects delivery towards customers leveraging project management methodologies and practices 
• Manage team, monitor performance of the team, be responsible of the team members and their development 
• Coach and transfer knowledge to colleagues and clients 
• Hold regular delivery calls with clients 
• Be responsible for customer satisfaction in terms of projects delivery, goal and results 
• Identify opportunities to growth with the client and maximize added value to clients 
• 5-10 years of working experience in the area of IT with relevant project or delivery management experience 
• Team player with strong analytical skills and structured problem-solving approach 
• Excellent communication skills and fluent in English 
• Creative with mindset to deliver value to a client 
• Experience in leading projects based ServiceNow or similar ITSM / ESM platform 
• Experience in leading Agile deliveries (Scrum, SAFe, Kanban). Scrum Master or SAFe certification is a plus 
• Knowledge of ITSM / ITIL practices