Position: IT Functional Support (to Front Office in Equities)
Company: Luxoft
Category: Support
Experience required: 2y
English level: upper

Project Description:
Global Banking & Markets (GBM) IT is responsible for developing world class platforms for Front Office, Back Office, Risk, Finance and Custody Businesses.

GBM Equity Derivatives Production Services organisation is a global organisation distributed across New York, London, Paris, Guangzhou, Pune and Hong Kong.

This global team is responsible for supporting local and global platforms supporting the Equity Derivatives business and ensuring the best level of service to business customers on a day to day basis.


You will be part of the Equity derivatives IT organisation (~80 people in Paris, 250 wold wide) who develop and support Equity Derivatives Pre-trade and trading platforms like Sophis, and ECOMMERCE.

You will work closely with the heads of production and development teams (in Paris, HK, India, China) to build a consistent and strong support strategy to push your organisation to be world class.
You will have daily contact with our users (trading, structuring, Sales...) and also with other EQD business teams (MO, BO, REC... located in multiple regions like Malaysia, India, Philippines...).

You will be responsible to deliver the best level of service to your business front to back on a day to day basis, ensuring that all service level agreements are met.
Responsibilities:
• Provide daily functional help to the Front office customers and EQD business in all regions.
• Be the point of contact between users and DEV IT teams.
• Relationship management of key stakeholders, senior IT/Business management, and associated colleagues
• Maintain and improve globally the SED environment
• Use your business knowledge skills to aim for a global understanding
• Document team and personal knowledge to ensure knowledge management
• Drive initiatives to improve efficiency, standardisation and industrialisation of the support functions and processes
• Work and interact closely with business and IT but also as a functional and technical subject matter expert
• Ensure issues are captured, corrected and root cause analysis completed to prevent recurrence
• Liaise with heads of application development teams and vendors to prioritize fixing of application issues
• Evaluate any potential operation risks and report it to the right governance
Mandatory Skills Description:
Business
• Global Market knowledge in CIB environment (Knowledge of Equity Derivatives business would be appreciated)
o Vendor applications: Sophis Risk.
• Knowledge of Derivatives products: Futures, Swaps, Options and Structured Equity Derivatives.

Technical
• 3/5+ years of technology experience
o Scripting skills (batch, shell) SQL queries, VBA, Microsoft Office.
o Additional development skills can be appreciated

• Fluent English

Core Behaviours
• Provides an adapted reactivity for incident management : supporting F/O activity requires a very short reaction time
• Promote transparent and consistent global communication and demonstrate team player mentality
• Promotes and demonstrates a "client facing" mentality (Face to face engagement is key where possible)
• Participates actively to continuous improvement initiatives, proposes different improvement work streams
• Log activity (incidents, Service Requests, Project tasks) in dedicated tools
• Knowledge management : documenting operational procedures, train team members, share knowledge globally
Nice-to-Have Skills:Optional : BMC Control-M