Position: DevOps Engineer
Company: UnameIT
Category: DevOps
Experience required: 3y
English level: upper

**YOU WILL:**
 
	•	Act as a Tier 2 support and escalation point for various production related issues.
	•	Serve as the primary point of contact for internal teams regarding incidents, tickets, and technical support regarding level 1 and 2 website, third-party or infrastructure issues.
	•	Monitor production deployment changes, website performance, real user activity, API SLAs integrations and overall health of the websites.
	•	Escalate software bugs or feature enhancements to development and product management teams
	•	Find opportunities to develop web operational tools that would help to streamline and simplify NOC activities
	•	Work with other teams to analyze & resolve production issues, including debugging, analysis, and identification of application issues, for a range of products and services.
	•	Provide an effective and efficient response to all emails, phones, chats and portal requests for technical support. 
	•	Troubleshoot and provide recommended workarounds/fixes to problems. 
	•	Identification and reporting of breaches and incidents appropriately and at a pace. 
	•	Be a part of on-call rotation for 24x7 operation.
	•	Proactively monitor corporate systems and applications across the following areas:
	•	Web application and infra monitoring using New Relic, Elastic, ManageEngine, and Splunk.
	•	Traffic monitoring and proactive mitigation of bad e-com traffic using Akamai and PerimeterX.
	•	Calibration of monitoring thresholds and notifications.
	•	SSL certificates renewal.
	•	Domain Registrar renewal.
	•	Monitoring of data center infrastructure systems and applications.
	•	Monitoring of corporate network.

**YOU MUST HAVE:** 

	•	Over three (3) years progressive experience in information technology.
	•	Over three (3) years of System administration experience (Linux (preferred), Windows, scripting, and automation) 
	•	General understanding of DevOps processes, configuration management, CI/CD
	•	Knowledge of cross Infrastructure (Network, Storage, Server, Hypervisor, Cloud, Automation).
	•	Experience working with monitoring tools (for example, New Relic, Dynatrace, Datadog, AppDynamics, Splunk, Elastic, Nagios, Zabbix, ITSM tools) 
	•	Knowledge of configuration management (like Ansible, Chef, Puppet) and CI/CD tools (Jenkins, TeamCity, GitLab CI, etc) 
	•	Familiar with HTTP/HTTPS traffic streams and WAF & Bot Management concepts with CDN such as Akamai, Fastly, CloudFlare, etc.
	•	Ability to multi-task and manage multiple priorities in a fast-paced environment. 
	•	Experience with container orchestration technologies (Kubernetes, GKE, EKS)
	•	Experience with Infrastructure as a Code tools (Terraform, etc.)
	•	Experience with scripting languages (Python, Shell, Ruby, Go, etc.).
	•	Have experience working with compliance (for example, PCI-DSS, SOX and Data Privacy (CCPA))
	•	English level B2