Position: L1/L2 Middle/Senior Support Engineer
Company: Svitla Systems
Category: Support
Experience required: 1y
English level: upper

**Requirements:**
- Knowledge of SCRUM documentation lifecycles.
- Knowledge of Jira workflows.
- Excellent written and oral communication skills.
- Excellent teamwork skills balanced with the ability to work independently.
- Expertise in relational and non-relational databases SQL/Oracle.
- Ability to read and understand front-end and back-end legacy code(.NET, React JS).

**Nice to have:**
- Knowledge of AWS infrastructure.
- Prior experience in technical writing.

**Responsibilities:**
- Regularly communicate, and coordinate with stakeholders to synchronize -issue status, root cause, and current priority.
- Actively monitor queues, and update Jira tickets to ensure they represent a clear and accurate status of the issue they represent.
- Work with management to periodically clean up low priority & backlog tickets as needed.
- Ensure tickets are moving through Jira workflow processes defined in SLA timeline requirements.
- Ability to write and run Databases SOL / Oracle queries
- Use and write Splunk queries.
- Good grasp of usage of XLXS and CSV.
- Ability to find and read JSON-based Logs.
- Clone code from a repository using GIT.
- Read and understand legacy code to assist in isolating an issue.
- Clone and run code locally as needed to assist in the replication of production issues.
- Understand how to configure applications to target different data sources to ensure the integrity of production data. Comprehend and manage alerts and data points via monitoring software: Newrelic; Quantum Metrics; BI data.

**We Offer:**
- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Annual performance appraisals.
- Flexibility in workspace, either remote or in one of our development offices. 
- Comprehensive medical insurance including dental and massages.
- Sport reimbursement program for onsite and online activities.
- Support of a healthy lifestyle, compensation for running events.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- Personal loan budget available for long-term personnel.
- 20 vacation days, 10 national holidays and sick leaves.
- Maternity leave policy and family days off.
- Full compensation for conferences, courses, English classes.
- Free webinars, meetups and conferences organized by Svitla.
- Gifts for birthdays, New Year, anniversaries, children and more.
- Fun corporate celebrations and activities, regular lectures on various topics.
- Awesome team, friendly and supportive community!