Position: Technical Support Engineer
Company: UPPeople
Category: Support
Experience required: 3y
English level: intermediate

**Requirements:**
• Understanding the principles of PC diagnostics;
• Knowledge of desktop OS of the Windows family at the administrator level;
• Understanding the principles of NAT, DHCP, DNS network operation;
• Understanding of POP3, IMAP, SMTP, etc. mail protocols.
• Basic knowledge of Windows server, AD, DNS, Terminal Services;
• Experience in laying SCS, crimping patch cords;
• Desired experience of working with commercial equipment, Zebra, Honeywell scanners; Axis scales; TSC label printers;
• Higher education in the field of IT, or FizMat;

**Duties:**
• Accept and process requests from users in the Jira service desk system;
• Remote or on-site technical support for users;
• Installation and configuration of operating systems of the Windows family and applications;
• Setting up work mail/transferring it;
• Diagnosis of hardware and software problems and their elimination;
• Support and configuration of peripheral equipment printers, MFPs, scanners;