Position: Account Manager
Company: Competera
Category: Support
Experience required: 3y
English level: fluent

**Competera** uses Big Data and Deep Learning to change how retailers price. We are known for cutting-edge math ‘under the hood’ and deep expertise in the pricing domain. We are currently seeking a skilled **Account Manager** who can enhance our approach to delivering product value to our customers.

**Responsibilities:**

- Maintaining clients' relationships on a strategic level starting from the first day.
- Ensure clients' business goals are followed while the satisfaction rate is high.
- Conduct training sessions, and induce product adoption.
- Proactively identify clients' needs and pains, and communicate them to Product Owners and the Delivery team.
- Handle incident review.
- Manage change requests, configuration changes and upsells.
- Take control of the renewal process to avoid potential customer loss.

**Starter-kit needed to join the board:**
- Fluent English.
- 3+ years of previous experience in an Account Manager role in the IT industry (B2B).
- Jira/Intercom, SalesForce user.
- Proactive approach to work, high communication skills, responsible and business-oriented.

**Pleasant extras:**
- Previous IT sales experience, preferably in retail.
- Pricing, or Consulting experience.

**You’re gonna love it, and here’s why:**
- Meaningful work in an agile team ever-open to the experiments.
- Fair payout with regular performance-based reviews.
- Remote-first ideology: freedom to operate from the home office.
- Working hours that adapt to your biorhythm and no time tracking systems on.
- Want to learn? Competera loves that and is eager to cover 60% of your training/course fee.
- Paid vacation & sick leaves (20 business days each) + 15 days off.
- Partial medical insurance coverage.

**Let’s price the world together!**