Position: Account manager
Company: SevenPro
Category: Support
Experience required: 1y
English level: fluent

We are looking for an experienced Account Manager with an understanding of the IT industry, people management, and software development services to work for a Ukrainian IT company with many foreign customers.

About project

SevenPro is a Ukrainian IT company providing services in software development and technical consulting. We work with customers from different parts of the world, including the USA, Europe (Germany, Denmark, Belgium), Israel, Saudi Arabia, and Japan. On most of our projects, our specialists work directly with clients and are fully integrated into their processes, which makes such projects long-term and helps to build close and trusting relationships.

Your area of responsibility:

- Managing the projects with our existing customers;
- Сommunicating with customers about the collaboration processes, developers productivity, and overall customer satisfaction on a regular basis;
- Managing customers’ expectations;
- Developing positive long-term customer relationships;
- Handling customers’ objections and needs;
- Upselling to existing clients, extending the Developers Teams;
- Building strong team relationships, keeping in touch with the Development Team on a regular basis;
- Acting as the main point of contact on a day-to-day basis for any client engagement-related matters (contract launch, deliverables, reporting, invoices and etc.);
- Monitoring the progress of the Development team and its motivation;
- Keeping team morale and energy on an efficient level, resolving issues and conflicts;
- Reporting project progress/status to company management and internal stakeholders on a regular basis;
- Monitoring timely reports of the Development team;
- Reporting on customers and development team’s activity according to our processes.

Skills and requirements:

- Experience in sales and/or account management with foreign clients;
- 1+ year of experience in the IT industry;
- Perfect written and spoken English (upper-intermediate at least);
- Excellent verbal and written communication skills;
- Great interpersonal skills and business ethics;
- Understanding of IT outsourcing and software development services and industries;
- Ability to multitask and prioritize;
- Analytical thinking and problem-solving skills;
- Effective time management, ability to plan, prioritize work and meet deadlines;
- Ability to demonstrate self-discipline and work independently without direct supervision.

Will be a plus:

- Knowledge of another foreign language;
- Residing in Kharkiv.

We offer:

- Висококласні робочі умови: спільнота першокласних інженерів, близько 90% нашої команди це Middle та Senior; цікаві та довгострокові проєкти у різних сферах; можливість змінити проєкт в разі необхідності;
- Конкурентна ринкова компенсація в валюті (не в гривневому еквіваленті), яка виплачується без затримок;
- Власний план розвитку та регулярні перегляди компенсації;
- Оплачувані відпустки (20 днів) та лікарняні дні (5 днів);
- Всі державні свята за Українським законодавством є вихідними;
- Можливість працювати з будь-якою точки світу — ми знайдемо юридичний варіант, допоможемо легалізуватися або проконсультуємо з цього питання.
- Бухгалтерський супровід;
- Юридична підтримка в межах України;
- Повноцінна HR-підтримка та турбота.