Position: Customer Success Manager
Company: Findify
Category: Support
Experience required: 1y
English level: fluent

What is Findify?:

We’re a small, stable and well funded scaleup providing solutions for custom search and personalization solutions for e-commerce. All our people work remote across a number of different countries in CET +-2 time zones, including places such as Ukraine, Portugal, Russia, Germany, Slovenia and Lebanon. Our strong values and sense of community have been the key to our success – we now serve over 1500 stores in more than 50 countries. We have ambitious plans for the coming year - we plan to grow the business and the organization substantially. We’d love for you to join us on this journey!


What you will be doing:

The customer Success Manager is the link between the product and our customers. You will work closely with the integration engineers, sales and off course our amazing customers!


Your responsibilities include:

Project management of designing eCommerce stores
Training customers in how to use Findify.
Answering customer questions via email in support

About you:

You are a high-energy self-starter that loves solving problems.

You are:

Initiative-taking; you are self-motivated, a doer, and can drive projects from start to finish
A team player; you are comfortable working with different styles and believe (like us) that together we achieve much more than alone
Driven; you are used to working hard to achieve a goal you care about and running several projects in parallel
A great communicator; you are comfortable in communicating in English both written and oral, including leading meetings, selling your ideas and storytelling.


We believe that the more inclusive we are, the better products we build and the better we are able to serve our customers. Women and other minorities under-represented in tech are strongly encouraged to apply.



Why you will love working with us:

Impact and culture - Findify is still a pretty small company going into a growth phase so this is the perfect opportunity for you if you're excited about joining a team where you can have a lot of impact and take a lot of ownership over your work.

 

Work life balance - We're a remote team and have found this a recipe for success for the whole company. We're also stable and well funded and pay competitive market salaries for all our positions. This has made us successful especially during the global pandemic where we've been able to grow the company and keep all positions intact while supporting our staff with young children and other family members to care for. We care about quality of work, collaborative processes and tangible results - we want you to be available and responsive during usual working hours in case your coworkers need something from you, but we’re very flexible when the circumstances arise. We have kids at home from daycare making appearances on calls sometimes, and you can book a slot in your work calendar for the appointment with your doctor or your dentist without feeling guilty. It’s important that we’re communicative and as responsive as possible when that happens, but sometimes we need some flexibility on when we get the focused work done and we understand that completely.

 

Location: Kyiv, Ukraine. We work remotely for now but would like to you be located in Kyivor nearby.