Position: Customer Support Team Lead
Company: YO-DA wallet
Category: Support
Experience required: 3y
English level: upper

We are looking for a Customer Support Team Lead - a responsible, punctual, attentive person who wants to develop in the field of FinTech.

**Skills / Experience Requirements:**
— Minimum 3 years experience as a Customer Support Team Lead in an international company.
— Minimum 1 year experience with e-wallets;
— Understanding of key performance indicators of customer support;
— Excellent communication and leadership skills;
— Organizational and time management skills;


**Responsibilities:**
— Manage support and coordination of service delivery, ensuring a high level of customer service
— Assistance in setting up customer support processes; 
— Participate in communications with customers;
— Lead a team of customer support specialists to achieve customer support excellence goals
— Create and maintain an inspiring team atmosphere with an open communication culture
— Support day-to-day operations and manage internal support projects and initiatives.


**We offer:**
— Stable salary, bonuses;
— Corporate education;
— Remote job;
— A standard work schedule;
— The perspective of development in FinTech.