Position: Billing Specialist
Company: SMTP
Category: Sales
Experience required: 2y
English level: fluent

You will be responsible for ensuring and maintaining day-to-day billing processes ( invoice generating, payment posting, dunning, reporting, etc), and assisting our customers to solve billing issues and inquiries.

Working as a part of the Finance Team, you will be working closely with Sales and Customer Success departments, providing internal and external billing assistance.

**Requirements:**

- 1+ years of experience as a Billing Specialist
- 1+ years of Customer Service experience in the billing field.
- Strong problem solving skills 
- Ability to be flexible in working hours
- Fluent English (written and spoken)

**Qualifications/Experience:**

- Proven experience as Billing Specialist
- Understanding of Billing processes (invoice generation, payment processing (Billing System-Gateway-Processor chain), chargeback, dunning process)
- Profound knowledge of Excel/Google Sheets
- Proficiency in English
- Results-driven and patient
- High degree of attention to detail and trustworthiness
- Ability to work autonomously and deliver the result 

**Would be a plus:**
- Experience with Zuora, SalesForce, Paypal, Chase Gateway
 
**Responsibilities:**

- Send invoices and account updates to clients
- Keep accurate record of client accounts and outstanding balances
- Receive, sort and track incoming payments
- Address and solve clients’ questions and issues
- Assist Customer Success and Sales Department with billing inquiries
- Pursue uncollected payments
- Provide regular, accurate report of billing data

⏰  B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents
🏝  Social package: paid vacation and sick leaves (29 days)
💸  Competitive salary with periodical reviews
👍  Work on interesting and dynamic projects
🎉  Corporate events
🗽  English classes
🎓 An active and friendly team of professionals comfortable to work with and achieve your goals!