Position: Customer Service Manager
Company: News Quantified
Category: Support
Experience required: 2y
English level: upper

**What skills do you need:**
Aptitude and desire to provide excellent customer service to staff
Capable of working independently as well as in a team environment
Ability to adapt quickly to new technologies, with a good writing standard in order to convey technical direction
Strong organizational skills, ability to prioritize, multi-task and work in a fast paced environment

**Responsibilities:**
Provide technical assistance and support for incoming questions and issues related to our SAAS.
Write training manuals, help files, handouts, and tip sheets with the ability to format documents in a clean, professional manner.
Train users.
Walk end user through problem-solving process.
Follow up with customers to ensure issue has been resolved.

**Work conditions: Fully remote**
Competitive salary
Great management with no bureaucracy
New challenges for personal and career development