Position: Application Support Analyst
Company: getdabbl.com
Category: Support
Experience required: 1y
English level: fluent

Do you want to become a part of a hard-working team from the ground floor? Do you want to be respected for your opinion and rewarded for working hard and making a real difference in an entrepreneurial software development environment? If you’ve answered yes to these questions, then we encourage you to read on and learn more about our open Application Support Analyst opportunity with Dabbl.

Responsibilities:

Respond to inbound customer emails and live chats
Provide thoughtful answers to complex situations while minimizing the customer effort.
Provide outstanding customer service by meeting and exceeding response time and service level expectations.
Proactively monitor support ticket queue to identify app issues and trends that to identify potential problems that require investigation from engineering team
Share customer insights in order to recommend app improvements that create value for Dabbl’s customers.
Support the product and engineering team by working closely with QA members on bug fixes.
Take initiative and identify areas of opportunity where you can contribute to the team’s growth.
Stay current with product/platform changes and be able to educate customers on such changes.
Required Qualifications:

Strong written and verbal communication (English).
1+ years of customer service experience: preferably supporting customers using a software application or mobile application.
Tech savvy with a strong knowledge of Android and iOS applications.
Critical thinker with strong analytical, organizational and problem-solving skills.
Metrics-driven and proven ability to handle a high volume of customer interactions.
Strong conflict resolution skills and even temperament in challenging situations.
Ability to work in a fast-paced environment.
You thrive in a dynamic environment, take ownership of customer needs, and use your creative problem-solving abilities to go above and beyond customer expectations.
While not required, experience using basic SQL tools and/or desire to learn basic SQL query methodologies is desired.
Experience using online Helpdesk queue tools
We offer:

Competitive salary
Flexible work hours
Office near Beresteyskaya metro station (Radischeva lane)
Interesting and challenging opportunity in startup company
Exciting projects involving newest technologies
Professional development opportunities
Tea, coffee, cookies for comfortable work
Position is in Kiev, but remote work allowed