Position: Customer Support Representative - day and night shifts
Company: Eurosender
Category: Support
Experience required: 1y
English level: upper

RESPONSIBILITIES WE WILL TRUST YOU WITH: 
- coordinate logistics between airlines and courier services,
- do whatever it takes to provide a seamless service to customers,
- provide to the customers the answers and information they need,
- record details of customer’s comments, inquiries, and complaints in order to build and develop FAQs,
- keep close and continuous contact with our partners, the courier service providers,
- process orders on a daily basis and mediate the communication between courier companies and customers, by telephone and electronically.

SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM 
- English at the level of Upper-Intermediate,
- Experience in a similar position.

SCHEDULE
-Night shifts,
- Day shifts,
- Weekend shifts.

WE OFFER YOU MORE THAN JUST A NEW JOB TITLE 
- paid vacation days and sick leaves,
- health insurance / gym after passing the probation term,
- an opportunity to grow together with a young and expanding international company, 
- a dynamic and fast-paced environment where your ideas and opinions count, 
- an opportunity to work in a very connected international team that sticks together in challenging times, 
- fun and informal vibe in our spacious new Kyiv offices,   
- budget for learning and development.

WHY ARE WE EXCITED ABOUT DIGITALISING LOGISTICS TOGETHER? 
- we really enjoy working with each other and because we know we can count on each other in challenging times. 
- we are excited about the thought of standing side by side with global logistics giants and making sure we reduce the complex logistics process to a few clicks. 
- we feel good in our brand-new offices in Ljubljana, Kyiv or Luxembourg (with lots of space for socializing and relaxation). 
- we enjoy learning about each other at regular team-buildings and every Friday at Friday Croissants. 
- talking to colleagues from different countries and continents makes us feel like we are traveling every day. 
- we are aware that as we grow rapidly as a company, the opportunities for personal career development of each of us also grow exponentially.