Position: Customer Success Manager
Company: Moona
Category: Support
Experience required: 1y
English level: upper

COMPANY
40% of people have recurring sleep issues... Let’s change that!
Moona is on a mission to revolutionize sleep... through temperature!
Temperature is key to sleep quality. Ever flipped the pillow the cool side when struggling to fall asleep?
Based on medical studies, Moona is a smart system that regulates the temperature of your pillow to improve sleep. By actively regulating the temperature of the head/neck area, Moona helps you fall asleep faster, get more restorative sleep and wake up refreshed!
It is composed of a pillow pad, a bedside device and a mobile application.
Using sensors and machine learning, Moona improves over time to give you the best sleep you’ve ever had.

PROJECT
- Keep our customers happy by providing them with less than 24h quality answers to any question
- Convert visitors into customers through the online live chat on our website
- Keep the internal and external knowledge base / FAQ up-to-date
Improve our efficiency with automations (bot, auto-responder, new processes)

TOOLS
- Crisp (Customer Support online chat via mobile app + website, external FAQ)
- Google Sheets (returns / exchanges, shipping)
- Google Docs (internal knowledge base)
- Shopify (e-commerce website)
- PayPal, Stripe (payments)

SKILLS NEEDED
- 1+ year experience in Customer Support role in technology / IT company
- Proficient use of Microsoft Office (Excel, Word) or Google Sheets / Google Docs
- Problem-solving
- Autonomous, hands-on
- English level B2/C1
- French level B1/B2 is a plus