Position: L3 Technical Support Engineer
Company: Turnkey Lender
Category: Support
Experience required: 1y
English level: upper

Requirements:
— 1+ years of technical experience in any area (system administration, HTML layout, programming, etc.);
— Technical support experience will be a plus;
— REST, SOAP
— Problem-solving, attention to detail, and result-oriented abilities;
— Knowledge of SQL.
— Strong skills working as part of a project team;
— Technical education;
— Ready to learn and get new experience;
— Good spoken and written English.

Responsibilities:
— Communicate with customers;
— Track and resolve customer questions and issues ;
— Participate in QA process;
— Test and debug all current and new applications by the technical business analyst on a regular basis;
— Improve computer systems and applications, which requires analysis and testing of all systems currently in use by the business;
— Research data and write reports about computer systems, processes, and applications;
— Gather, analyze, organize and document requirements within the scope of the contract;
— Document any change requests from the client.