Position: Technical Support Engineer Trading Application
Company: A-listware
Category: Support
Experience required: 3y
English level: intermediate

**Job Description:**
The Senior Support Engineer will be responsible for providing high quality and efficient Tier 1/2 support to a rapidly growing customer base.
As an expert in both infrastructure and application aspects, the engineer will support both technical and non-technical end users.
 
**Responsibilities:**
Respond to customers’ inquiries relating to information, product functionality and issues;
Log and classify all calls and requests for assistance in Service Now;
Recognize and escalate recurring problems, inferior processes or outdated procedures;
Perform configuration modifications, documenting troubleshooting and problem resolution steps;
Work on assigned customer integration projects.

**Required experience and skills:**
Unix/Linux and Ability to analyze log files. Knowledge of regexp, processes;
Knowledge of scripting - at least one of Bash, Python, Perl or CShell;
3-5 or more years of experience in support/technical role;
Basic network knowledge - Telnet, TCP/IP;
English - Ability to communicate and engage effectively, verbally and in writing;
Excellent analytical skills with the ability to solve problems and develop solutions.

**Advantage:**
Experience in support/technical role in financial markets with FIX protocol, eFx, Jira, SVN, C++.

**Working conditions:**
5-day work week (hybrid type of work for pandemic time (home\office);
No extra hours;
Health insurance;
On-line English classes;
Weekly lunches.