Position: IT Support Engineer
Company: Grid Dynamics
Category: Support
Experience required: 1y
English level: intermediate

Responsibilities:
Installation, upgrades, support, and troubleshooting of MacOS (10.x, 11.x) and Windows 10 operating systems;
Installation, upgrades, support, and troubleshooting of Microsoft Office365, Zoom, Webex, Slack, and other authorized desktop applications;
Installation, upgrades, support, and troubleshooting of printers, computer hardware;
Installation, upgrades, support, and troubleshooting of AV conference equipment (Projectors, AppleTV, cameras);
Performing general preventative maintenance tasks on computers, laptops, printers, AV equipment;
Maintaining assets inventory and equipment procurement;
User Access Management
Providing timely communication on issue status and resolution.
Maintaining ticket updates for all reported incidents.


Requirements:
Strong Customer Service skills
Ability to communicate clearly, politely, and in a timely manner
Strong troubleshooting skills
Understanding of basic Network concepts (TCP/IP, DNS, VPN, VoIP) and some experience in troubleshooting network issues
Experience working with MDM such as Jamf, Mosyle
Experience working with SSO/MFA
Basic understanding of Windows AD, LDAP
Could be a plus:
Advanced Windows knowledge
Experience with Google Apps for Business (G Suite)