Position: Lead VIP Account Manager
Company: Murka
Category: Support
Experience required: 1y
English level: upper

RESPONSIBILITIES 
Managing all aspects of the relationship with VIP users 
Developing strategies to increase loyalty and retention
Helping VIP users in solving in-game and technical issues
Monitoring and analyzing the VIP dashboards on a daily basis and taking appropriate actions to ensure maximum value through VIP users' life cycle
Working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events
Reactivating VIP users through emails, Messenger, and other channels

REQUIREMENTS
Excellent English communication skills, both verbal and written
Capacity to build a strong relationship with customers
Experience in the gaming or gambling industry
1 year+ experience working as a VIP support manager
Ability to understand customer needs and respond to them
Fast learner who enjoy challenges and is able to cope with them

NICE TO HAVE:
Knowledge of any foreign languages
Experience with Helpshift/Zendesk 

YOU’LL GET: 
Competitive salary and performance-based reviews.
Guaranteed paid vacations, main national holidays, and sick leave.s
Employment benefits, such as partial compensation of English lessons; medical insurance; bonuses on the occasion of marriage; "baby bonuses", and protection of workers with family responsibilities.
Opportunity for professional growth: attending training programs, certifications, and conferences.
Corporate celebrations and team buildings.