Position: Level 2 Application Support Engineer
Company: Inscale
Category: Support
Experience required: 2y
English level: upper

Napier’s mission is to become the recognized leader in ‘Intelligent Compliance’ software for all regulated industries. We will achieve this through the delivery of the best-in-class AML solution. Napier is currently Great Place To Work 2020 certified and has been ranked #4 Best Workplace in Tech (small organizations) 2020.  
 
Our Application Support team is expanding, and we are looking for a superstar to join us on our journey, working in the Global Support Function. 
 
Ideally, you will already be a hands-on L2 Support specialist or working in the support environment with a strong background in delivering client technology projects or incident investigations gained in Financial Services, preferably with experience in compliance and AML solutions 

In this role you will be responsible for Napier Client Incident Investigations: 
 
•	Supporting and maintain our customers, quickly and efficiently resolving issues
•	Building excellent relationships with clients to achieve the highest level of customer satisfaction.
•	Use your technical analysis skills and knowledge of IT environments to solve issues and promote best practices.
•	Collaborate with other departments in the company to deliver positive customer outcomes
•	Work with product management and development teams to channel client feedback & solutions into future releases
•	Provide technical KB documentation for business solutions
•	Using your experience to improve key operational process

Technical Qualifications
•	Knowledge of HTTP protocol, and REST API
•	Understanding of common file formats: JSON, XML, Yaml, Hocon
•	Hand-on experience in any Linux OS (e.g., Ubuntu, Red Hat preferably, etc.)
•	Experience in Systems connectivity or basic networking design and implementation   
•	Experience in Service Level Objective/ Non-Functional Requirement Analysis  
•	Experience in writing technical documentation and maintaining KB articles

Nice to have: 
•	Experience in OS (Unix) system load, disk usage, job scheduling, networking
•	Experience in any orchestration system (Mesos/Marathon, Kubernetes, etc)
•	Experience with workflow mapping, preferably with Apache NiFi
•	Experience in Public Cloud (Microsoft Azure) is a plus
•	Basic knowledge of ElasticSearch query language
•	Basic knowledge of SQL language

Soft skills
•	Excellent client communication skills, both written and verbal.
•	Proven ability to work with both client and internal teams to tight deadlines.
•	Excellent organizational and problem-solving skills, able to adapt quickly to changing circumstances.
•	A strong background in delivering client technology projects and solutions
•	You will typically be running multiple concurrent investigations and projects and must have the ability to context-switch and priorities effectively.

Education												 
•	Bachelor’s Degree in Computer Science, Engineering or equivalent work experience with passion and proof of work also can be considered.
Traveling Requirements / Others
•	Note: during the Covid19 situation, all are done online, no travel involved.
•	Work will be performed during normal working hours