Position: Microsoft Dynamics CRM/D365 CE Sr. Functional Consultant or Manager
Company: BDO
Category: Data Analyst
Experience required: 3y
English level: upper

BDO is a leader in exceptional client service, which begins with exceptional employee relations. 

BDO provides continuous reskilling, opportunities for professional and career growth, projects and clients to realize your potential. 
 

Your opportunity  

BDO in Ukraine in cooperation with BDO Canada and its software services company are currently seeking a Microsoft Dynamics CRM / D365 CE Senior Functional Consultant or Manager to join our growing Dynamics CRM/D365 CE Practice, with the ability to work remotely from anywhere in the world. The Senior Consultant will be responsible for supporting all application activities during the full lifecycle of a Dynamics 365 CRM/CE implementation. This includes working with the BDO Canada team on various activities including requirements gathering and documentation, business process definition, solution design, configuration, testing, user training and support on a variety of projects. 
 

Data-driven professional software services company in Canada helps clients in telecommunications, transportation, finance, energy, mining, public sector and more, leverage modern technology solutions with AI, Data, Cloud, AppDev to provide actionable, data-driven results. 
  

Key responsibilities:   

Planning sessions to identify requirements 

Design of Dynamics CE to meet client requirements 

Dynamics CE Solution Configuration  

Solution Testing and Documentation 

User Training including user training documentation 

On-site client support  

Remote client support 

Liaising directly with the client stakeholders to understand their business processes and requirements, 

Collaborating with technical team-members to define best in class solutions, 

Supporting project management in the delivery of on-time and on-budget deployments and 

Assisting clients deploy solutions that help transform their organizations. 
 

How do we define success for your role?   

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration 

You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work 

You identify, recommend, and are focused on effective service delivery to your clients 

You share in an inclusive and engaging work environment that develops, retains & attracts talent 

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace 

You grow your expertise through learning and professional development. 
 

Your experience and education  

Must have:    

Demonstrable practical experience working with CRM software (preferably Dynamics) is a requirement for this position.  This could include previous experience as a Dynamics CE/CRM consultant or a role as internal CRM support. 

Knowledge of Dynamics 2016/365 CRM, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions, including SharePoint and OneDrive/OneNote  

Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity. 

Perform as a committed team player.  The success on each project depends on the combined efforts of the implementation team. 

Highly organized and able to work well under pressure both from clients and from team members.  

Flexible and adaptable to change. We implement change for diverse clients on a daily basis. 

Self-motivated.  Learning new skills without prompting is expected. 

English level upper-intermediate and above 
  

Nice-to-have:   

The following certifications are desirable (related certifications also considered): 

Microsoft Dynamics 365 for Sales 

Microsoft Dynamics 365 for Customer Service 

Professional Services Experience 

Experience working with clients to determine their requirements and business processes and map them to the capabilities of Dynamics 365 CRM 

Experience designing and documenting customizations required in the solution to meet client’s needs 

University Degree or College Diploma in technology or business 

Previous consulting experience preferred but not required. 
 

Working conditions:  

Fully official employment according to the Labour Code of Ukraine 

Globally competitive (not just by Ukrainian standards) salaries in USD equivalent 

Periodical review of salary according to inflation 

Annual bonus 

Medical insurance 

Full-time and the ability to work remotely from anywhere in the world 

Professional development and career growth 

An opportunity to be involved in ambitious high-tech projects 
 

Why BDO?   

At BDO you can apply your skills and experience, exchange with colleagues worldwide, contribute to innovative approaches and services development for our clients.  

We care about our employees and do everything for their professional development.  

Staff relations are based on the principles of mutual understanding and support.  

We have a strong team spirit and a friendly, welcoming and extremely professional atmosphere. 
  

Ready to make your mark at BDO?