Position: Junior Telco Engineer (Quality Service Engineer)
Company: Infopulse
Category: Support
Experience required: 1y
English level: intermediate

Infopulse is looking for a talented professional to join our project as a **Junior Quality Service Engineer (Voice & Mobile Data). **

Our telecom products form the basis of our Company’s worldwide success. BICS became a Signalling and Messaging market leader in several regions and is in top Voice carriers due to careful consideration of the sensitive price-and-quality issue. This strategic activity requires special focus.

Your timely feedback and responsiveness will enable BICS to meet our customer’s expectations.
**Areas of responsibility**
•	Provide Level-1 network support activities for voice and mobile services 24x7
•	Monitor supplier, destination and key-customer performance within pre-set limits
•	Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
•	Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
•	Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
•	Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure 
•	Monitor service performance, measure the quality of our services and take corrective actions proactively
•	Offer and implement network and traffic solutions
•	Ensure effective communication on technical queries between BICS internal teams and BICS customers
•	Identify possible areas of network and process improvements, and suggest improvement solutions
•	Develop performance measurements
•	Report to the team leader of Quality-of-Service Team
**Qualifications**
•	Bachelor’s degree in IT, Telecom or related technical field and interest in business
•	Very good command of spoken English (Intermediate or above)
•	Well-developed communication skills and flexibility to interact with suppliers around the globe
•	Desire to stay in dynamic international environment
•	Persistence in solving complex issues and being solution driven
•	Relevant experience is an advantage, especially if it is with a mobile service provider
•	Being a team player and willing to share knowledge
•	Maximal customer orientation
•	Ability to handle stressful situations well
•	Ability to convey information laconically
•	Ability to set priorities and manage multiple tasks.