Position: Customer Delivery Manager / Implementation Manager
Company: Zhuko.net
Category: Other
Experience required: 3y
English level: upper

**Required Skills:**

A minimum of 3+ years as an Implementation or Professional Services project manager or IT consulting engagement leader.
Managing Client expectation and Project timeline
Experience in holding at least 3 years’ experience in managing Agile projects
Bachelor’s degree in Computer Science, Information technology, Organizational Change, or a related field preferred but will consider applicants with equivalent work-related experience.
PMP preferred, project management experience required.
Experience in effective team management
Experience managing projects deploying Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Project team leading with an understanding of project management methodologies and principles
Program definition and management. Managing multiple projects and initiatives in very large customer accounts
Building Cross-functional teams to work in major accounts.
Strong English level at least Upper-intermediate level
Very strong communication skills

**Will be a plus:**

 ITSM/ITIL knowledge
ServiceNow experience
Experience in B2B/B2G

**We offer:**

Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses

**Responsibilities:**

Fully responsible for every customer delivery (incl. deliverables of TEM)
Coordinate the delivery and operational activities
To take overall responsibility for ensuring the project and its outputs are planned, managed and delivered in accordance with agreed work-plans and objectives.
Responsible for committing to timelines and delivering accordingly
Ensures cooperation with the Customer ServiceNow Team
Drives and coordinate all technical implementation (Product and Customizations)
Managing project tasks in Teamworks
Understands and digitalize customer workflows and integrations
Ensures billable work is delivered in time and quality
Managing reports and necessary documentation both technical and business requirements
Monitors project progress and reports accordingly to CSD