Position: Customer Support Agent
Company: Bitmedia Labs
Category: Support
Experience required: no_exp
English level: upper

KEY RESPONSIBILITIES:

Provide prompt, courteous and effective omnichannel customer support (emails, live chat)
Follow our customer service standards, communication policies and procedures
Resolving customer’s issues
Report relevant information on a timely basis to the Team Lead
REQUIREMENTS FOR THE BEST CANDIDATE:

Advanced English level
Excellent verbal and written communication skills
Excitement to learn new products/technologies and help customers
Experience in customer support or sales will be preferred
Client’s-oriented approach
WHAT WE OFFER:

Competitive payment (pegged to USD)
Free training and assistance during probation
Free English lessons
Comfortable, light and cozy workspace in the centre of Kyiv
A young and ambitious team
Growth potential
Official employment