Position: Support Engineer
Company: Infopulse
Category: Support
Experience required: 3y
English level: upper

Infopulse is inviting talented professionals to join our project as a **Support Engineer** remotely in Lviv.

As support engineer, you will be part of a small team that is responsible for BICS Fraud platform.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

Grow your expertise through interacting with A-level mobile carriers from all over the world;
Get your hands on the vast network with on land, underwater, and space points of presence;
Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.
Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

**Areas of Responsibility:**
- You will do the parametrisation and configuration of the Fraud
- Management platform and will investigate the different issues we encounter on the platform to identify the root cause
- You will follow up from incident till the problem resolving on the product/feature
- You will perform data analysis of the system and understand the relation with the other BICS platforms
- You will translate the business requests into a functional and technical design
- You will perform quality assurance checks on in-house developed components to enrich the Fraud Management platform
- You will supervise and validate new software version implemented by vendor
- You will be part of a guard duty schedule for 24/7 platform support together with the team

**Qualifications**
- Platform operations on Linux and general network concepts (system, storage, network concepts need to be a basic skillset)
- Practical experience in performance tuning and scalability

**Will be an advantage**
- Experience with scripting or programming languages
- Experience with big volumes of data
- Experience in telecom sector
- Knowledge of French or Dutch
**Personal skills**
- Strong analysis skill to capture/understand the business requirements delivered by BICS (international carrier service business)
- You are passionate about IT and able to think out of the box
- Experience with an agile way of working
- Good interpersonal and communication skills
- English at least upper-intermediate