Position: Payment Operations Specialist
Company: Struktura
Category: Other
Experience required: 2y
English level: upper

**You will:**

- Communicate with the Customers regarding refund requests; Process refund requests;
- Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures;
- Carry out investigation using Payment Service Providers (PSPs) back offices;
- Analyse data to find irregular client activity patterns and abnormal behaviour using transactional information (payment details, error messages, screenshots captured by customers);
- Process different types of alerts to ensure secure trading activities;
- Collate information and add it to Refund and Chargeback Reports;
- Chargeback administration and processing Chargeback Disputes;
- Work with relevant department to escalate the issues to the relevant Team;

**The perfect candidate:**

- Minimum 2 years of experience in Payments within Financial Services, Online Trading, or High Risk industries;
- Analytical skills and attention to detail;
- Proficiency in English and their native language (oral and written).
- Excellent communication and people skills;
- Good organizational and administrative abilities,
- Problem-solving skills;
- Excel/Google sheets and docs;
- Ability to take initiative;
- Team player approach;
- A pleasant personality with a dynamic professional attitude;
- A passion to learn and develop;

**What we offer:**

Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;

Competitive salary based on the candidate's expectations and internal benchmark;

Salary and seniority level will depend on the candidate's level and experience;

Company’s contribution to training & development;

Sounds like you? 

Apply.