Position: Customer Success Manager
Company: MIRA
Category: Other
Experience required: 3y
English level: upper

Customer Support - 3+ years

We are looking for an experienced specialist for the position of IT Project Manager

Key tasks
Organize the work of the customer service direction, focusing on customer care
Constantly improve interaction with customers in key channels
Build high-quality customer service: create rules and standards for customer service, systematize processes, and create communication algorithms
Process appeals, resolve disputed issues with clients and implement measures to prevent their recurrence in the future
Work closely with other company departments to ensure effective customer service and support
Carry out constant monitoring of industry trends, analyze the possibilities of their implementation in the company to improve the service

Requirements
3+ years of account management or customer success in the US or EU
Exceptional English skills (written and spoken)
Great people skills, track record of being ‘the best friend’ for past customers
Track record of meeting and exceeding business established goals
Foundational understanding of digital marketing considered a plus

We offer
Development of the company's products in a friendly team of professionals
Flexible work schedule, full-time loading
You can work remotely or at office (optional and necessary)
Competitive salary
Paid vacation & sick leaves
Performance bonus