Position: L3 TechOps Lead
Company: Infobit
Category: Lead
Experience required: 5y
English level: intermediate

**Responsibilities:**
- Design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement.
- Lead and be responsible for monitoring and managing production environments that deliver services
- Provide systems engineering and operational support guidance for the infrastructure components including but not limited to virtualization and backups.
- Monitor and oversee the entire system team operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
- Provide guidance to the Maintenance Team as part of the tech ops team to manage and operate IT infrastructure
- Manage and maintain an up to date IT assets and patch information list, documented processes for operations, maintenance and systems requests
- Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems
- Perform routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems and applications
- Making technical decisions when working with applications
- Mentoring for L1 and L2 engineers
- Interact with Engineers and Managers
- Handle incident, service request and change request.

**Requirements:**
- Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
- Minimum 5 years IT experience
- Good technical knowledge, diagnostics & problem solving skills
- Understand security controls and their integration and implementation with IT components and operations
- Past working experience in Cloud environment is an advantage
- Able to handle demanding service response and recovery turnaround
- Able to manage daily support tasks to meet stringent SLA requirements
- Excellent scheduling skills
- Meticulous and process-oriented
- Good analytical skills with ability to work with others to resolve problems.
- Good organization skills, with ability to properly document and track information.
- Preferably with Microsoft Certification and/or ITIL certification.
- Good Knowledge of following products will be advantageous - Linux, Unix, Active Directory/DNS, NGINX, CloudFlare, AWS (CloudWatch, EC2), Asterisk, Terraform, Kubernetes, Docker, Ansible, Microsoft Windows Server Family, Veeam Backup and Recovery