Position: Junior Manual QA Engineer and Customer Support
Company: LeanSquad
Category: QA
Experience required: 1y
English level: fluent

We are a dynamic, fully remote outsourcing software development company, with over 40 professionals globally. Headquartered in Atlanta, GA, USA, and with a significant presence in Ukraine, we deliver efficient software solutions adhering to quality specifications and well-structured, maintainable source code.

We are looking for a proactive, detail-oriented, and communicative individual to join our team as a Junior Manual QA Engineer and Customer Support. This role is for our esteemed client, a fintech company revolutionizing the factoring industry with its AI and Machine Learning powered product.

**Responsibilities:**

-Execute manual test cases to ensure product quality
-Process support requests from users, ensuring timely and effective communication
-Update users on the status of their requests and escalate issues to the development team as needed
-Collaborate with the team to identify, log, track, and validate bugs and other technical issues
-Assist in the design, implementation, and maintenance of comprehensive test plans and test cases
-Ensure all customer issues are resolved in a timely manner, prioritizing according to severity and impact

**Requirements:**

-Proactive approach in identifying and addressing issues
-Basic knowledge of software QA methodologies, tools, and processes
-Fluent English level- Excellent written and verbal communication skills in English
-Strong problem-solving skills and attention to detail
-Ability to work in a fast-paced, dynamic environment