Position: Configuration Engineer
Company: Global IT Support
Category: Support
Experience required: no_exp
English level: intermediate

**About the client:**
We’re an emerging technology business, with market-leading technology, delivering innovative solutions to enable brand protection online for some of the largest and most valuable brands in the world. Continued growth in the use of the Web has led to an explosion in brand abuse. The global market for counterfeit products is estimated at nearly one trillion dollars annually. We are constantly striving to deliver products and associated services that enable businesses to protect themselves online – our mission is to make the internet better for business and their consumers. Our clients are focused on enforcing against brand abuse and counterfeiting across the Internet, they come from a wide range of industries including luxury brands, sports, entertainment, technology, consumer goods, and more.

**Requirements:**
Understanding of how websites work;
Knowledge of HTML;
Affinity with XPath and CSS selectors;
Experience using graphing and visualization tools.

**Responsibilities:**
Responding to incident reports;
Minimizing negative impacts and restoring service as quickly as possible;
Assessing risks associated with proposed changes;
Ensuring that the changes to products, services or systems are controlled and coordinated;
Working with team to deliver outcomes through software development;
Designing and implementing different processes and procedures for different categories of incidents including — but not limited to — major incidents, information or cybersecurity incidents, complex incidents and low-impact incidents;
Systematically controlling changes of a configuration and maintaining the integrity, coherence, and traceability of that configuration throughout the project, system, and/or service life cycle;
Adhering to established safety, security and quality standards;
Following agreed procedures to identify, register and categorize incidents;
Gathering information to enable incident resolution;
Allocating incidents appropriately;
Applying tools, techniques and processes to administer, track, log and report on change requests, correct configuration items, components and changes;
Applying change control procedures for standard, low-risk changes;
Assisting with audits to check the accuracy of the information and undertake any necessary corrective action under direction.

**We offer:**
Competitive work environment
Attractive salary at or above market rate
Full career development program
Flexible working schedule
Compensation for sick leaves and regular vacations
All expenses paid trips abroad
Unforgettable corporate events within a friendly young team
Free English language school
Fully equipped kitchen with beverages and snacks
Cozy relax spot
Breathtaking scenery view from a new modern office
Contact information