Position: Technical Support Engineer
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper

**Responsibilities**

Investigate technical problems and diagnose root causes
Develop, design and propose solutions to meet technological and business needs for customers
Provide reliable resolution of critical and high impact problems for customers
Work with R&D and Product teams to meet customer requirements and improve our product
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Manage projects internally as well as externally
Present complex technical information to non-technical audiences
Take part in the creation and maintenance of our knowledge based and community

**Requirements**

You already have 2 year of experience with IT infrastructure and applications support
You are able to organize and manage communication between different teams
You also have some experience with relational databases (MS SQL, MySQL, Oracle)
You’ve already been involved in creating and supporting infrastructure for SaaS systems
You’ve also got bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent
You have basic Linux knowledge
You have experience in communication with English speaking customers

**Desirable**

Experience with Python
Experience with virtualization and cloud services (AWS, vSphere)
Web development background and/or programming familiarity
Experience with NoSQL databases such as MongoDB or Hadoop
Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
Knowledge in writing SQL and understanding business requirements

**Personal skills**

You have data driven, analytical mind and excellent problem-solving skills
You’re detail-oriented thought process with ability to prioritize and multitask
You have proven ability to motivate and work both independently and in a team environment
You also have passion for support and helping others
In addition, you have Strong desire to learn, grow and contribute to overall company values of collaboration and service
You have excellent English – communication, listening, presentation, and writing skills

**What's in it for you**

Variety of knowledge sharing and training opportunities
Unique working environment where you will have a chance to communicate and work directly with clients
Competitive salary
Career and professional growth
Possibility to work for a big, global and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
State of the art, cool, centrally located offices with warm atmosphere, which creates really good working conditions
Ability to improve English communication skills by working in a diverse and distributed team of professionals and meeting with customers