Position: Technical Support Engineer (Operation Unit)
Company: SoftConstruct Ukraine
Category: Support
Experience required: 2y
English level: intermediate

SoftConstruct Ukraine - продуктова компанія з напрямами в iGaming, Crypto etc.

We sincerely hope that you are alright!
At this difficult time, we are receiving many reports of difficulties from some colleagues in the IT industry.
We understand that many professionals are now responsible not only for their lives, but also for their families and their safety.
SoftConstruct supports our colleagues, who are actively involved in all possible spheres of our country’s defense and also we are ready to offer jobs for IT specialists and a stable salary with all taxes coverage, both in Ukraine (remotely) and in Yerevan (with relocation coverage).
If you are looking for a job in Tech Support specialization we would be more the happy to offer you our position Technical Support Engineer:

**About Product and Team:**

As a Technical Support Engineer, you will be in charge of managing applications and infrastructure in production, taking overall responsibility for the quality of the services that the company provides.

**Skills & Experience:**

2-3 years of experience as a support/operation engineer;

Process optimization and change management experience

Ability to diagnose and troubleshoot basic technical issues;

Proficiency in documenting processes and monitoring performance metrics;

Self-motivated with a strong desire to learn and improve technical skills.

Nice to have:

Hands-on experience in Linux/Unix environment;

Experience with monitoring tools (Prometheus, Grafana), understanding an ELK stack;

Experience in scripting (bash/shell/Python or any other language that can be used for scripting);

Understanding SQL queries;

Experience with Docker and Kubernetes.

**Main responsibilities:**

Diagnose and troubleshoot technical issues;

Track computer system issues through to resolution, within agreed time limits;

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);

Provide prompt and accurate feedback.

*Work schedule - a day (24 hours) in three* 

**What can we offer you:**

Annual leave: 20 working days per year
All paid sick days with a doctor’s note (no limit on the number of times, but for 1 time it is paid up to 2 weeks) and 6 short terms sick leave
Registration of FOP 3 group (the company pays all taxes and the commission of banks in addition),
there is an accountant for conducting FOP (free of charge)
Individual English classes at EnglishDom online school (within 50%of the amount of compensation)
450 USD annual budget for training and/or sports (within 50% of the compensation of the amount of
expenses) after the probationary period
Free health insurance after probationary period

Sounds interesting? Then, apply now, don’t wait up. SoftConstruct is a cool place to work, where you’ll have fun, make friends, and grow professionally.