Position: Automation Manager
Company: Space
Category: Marketing
Experience required: 3y
English level: intermediate

Automation Manager

Space International is the team of courageous, empathetic, passionate and vibrant tech talents who create banking platform with superior customer experience, placing a special focus on differentiating by design, customer care, price transparency, and instant service delivery. 
Our courage and winning spirit help us reach incredible results - Space was first launched in Georgia as a neo-bank in a record time of eight months in 2018 and, later in 2020, in Uzbekistan under the brand name TBC Uz. Our employees are at the heart of our success, and we are agile enough for your ideas to make a difference and big enough for your career to grow. 

Overview:
We are seeking a tech-savvy, results-driven professional to drive customer engagement and business growth through automation strategies.
As the Automation Manager, you'll be responsible for setting up and managing our automation tools and direct communication tools, such as SMS, push notifications, and email campaigns. You'll work closely with cross-functional teams to identify opportunities for automation and develop effective strategies to engage and retain customers. With your technical expertise and marketing savvy, you'll be a driving force in ensuring that our automated campaigns are optimized and delivering measurable results.
Key Responsibilities:
•	Lead the development and implementation of automation strategies and solutions across the organization.
•	Select and integrate external CRM into the existing system
•	Work closely with cross-functional teams to identify areas for improvement and develop innovative automation solutions.
•	Develop and maintain a detailed understanding of the organization's processes and systems.
•	Design, develop, and implement automated workflows and processes that streamline operations and enhance customer experience.
•	Partner with IT teams to ensure seamless integration of automation solutions into existing systems and infrastructure.
•	Lead the development of training programs and materials to support the successful adoption of automation technologies by end-users.
•	Develop and implement performance metrics to measure the effectiveness of automation initiatives.
•	Stay current with new automation technologies and trends, and identify opportunities to incorporate them into the organization's strategy.
•	Lead projects and manage cross-functional teams to deliver automation initiatives on time and within budget.

Requirements:
•	Bachelor's degree in marketing, computer science, engineering, or a related field
•	Minimum of 3 years of experience in automation and process improvement in a banking or financial services environment
•	Proven experience leading the development and implementation of automation strategies and solutions
•	In-depth knowledge of automation technologies, such as RPA, AI, and ML
•	Excellent project management skills, with a proven track record of delivering projects on time and within budget
•	Strong leadership and team management skills, with the ability to lead cross-functional teams to deliver complex projects
•	Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization
•	Self-starter with a passion for technology, data, and process improvement