Position: TL NOC Support
Company: Civenty
Category: Support
Experience required: 2y
English level: upper

**Cynet** 360 pioneers the use of Cynet Sensor FusionTM to continuously analyze all activity signals from the protected environment: user activity, process behavior and network traffic to provide threat protection of unmatched accuracy coupled by automated remediation workflows for all core attack vectors.
Cynet 360 eliminates the need of complex multi-product security stacks, making robust breach protection within reach for any organization, regardless of its size and security skills.
**Cynet support team provides expert technical support for worldwide customers and responsible for:**
* Work with new customers to ensure full deployment and full readiness- installation phase and training.
* Delivering tier 2 support- Respond to customers’ inquiries and technical problems, through email, live sessions, and telephone.
* Analyze problems, investigate and provide solutions to various problems while meeting SLAs.
* Close cooperation with the Research and Development teams to ensure quick resolution. 
* Understand customer needs and help to shape Cynet product.

**Requirements**
* Excellent communication skills and a passion for providing top notch service. (written and verbal)
* Strong technical troubleshooting skills and problem-solving.
* Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.
* Experience with Networking protocols & Networking tools (TCP/IP, Ports, Telnet, Netstat).
* Excellent problem-solving.
* Team player.
* Multi-tasking.
* Excellent written, verbal and presentation skills in English.

**Nice to have**
* Familiarity with cybersecurity domain.
* Experience working with Linux or Unix and Mac Operating Systems.
* Experience working with Active Directory – Forests / Sites / Replication / Gpo etc.
* experience with Databases & SQL queries.