Position: Junior Support Engineer for Ciklum
Company: Ciklum
Category: Support
Experience required: 1y
English level: intermediate

As Ciklum employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Description

Ciklum is looking for a driven and successful Junior Support Engineer to join our IT Department in Kyiv.

It is a position for young, energetic, self-organized and highly motivated talents who would like to develop their career in a big international IT company.

Responsibilities
- Service Desk System tickets management
- Daily users support of hardware/software issues in Kyiv
- Prepare workstations for newcomers
- Cooperation with Procurement in terms of delivery and logistics
- Negotiation with IT service providers
- Performing hardware and software inventory
- Cooperation with remote IT Support Team on IT projects
- Update IT processes according to details of office workflows
- IT Stock management

Requirements
- From 2 years in IT support
- Knowledge of Windows 7-10, Mac OS X, MS Office 2007-2016, Google Apps, Active Directory, GPO, networking, good knowledge of IT hardware, understanding of ITIL principles
- English – intermediate
- High level of communication is a must
- Calm, responsible, initiative, self-organized, eager to learn, good team player
- Education – higher (completed or in progress)

Desirable
- Knowledge of network technologies and protocols
- Experience with Mac-based and UNIX-based systems

What's in it for you
- Variety of knowledge sharing and training opportunities
- A lot of various technical seminars
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions