Position: Quality Assurance/Business Analyst
Company: Archer Soft
Category: Business Analyst
Experience required: 2y
English level: upper

Company Review
Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. 

As the largest Atlassian Platinum Solution Partner, Cprime is committed to helping our clients to best utilize their Atlassian products and tools, from assessment and design, to configuration, and all the way to enterprise scaling. Our team is made up of Atlassian and Agile certified experts who have combined technical and functional expertise and who can bridge both process and tools to build technology solutions. We are committed to growing and developing our talented people through learning opportunities, growth opportunities, and diverse projects.

Responsibilities
- Perform acceptance testing for the features developed for the stack of Cprime apps https://www.cprimeapps.com/
- QA support for the delivery of new features for custom dev projects (companies from Fortune 100)
- Client support activities regarding apps - follow up testing and troubleshooting, mollify and diffuse customer problems through effective written communication skills, positive action, information gathering and/or ticket escalation
- Work with the team and stakeholders to clarify the requirements
- Work with stakeholders, management, and end users to identify new product opportunities, do market research, competitor analysis
- Conduct feedback and demo sessions with end users
- Update product, project, and department documentation

Qualifications and Skills
- Ideally 2 years of customer support experience and/or a Bachelor's degree in Computer science or related field
- Exceptional customer service & relationship management
- Excellent communication skills, both verbal & written, responsive to internal and external requests
- Good work ethic and the ability to work with diverse teams across different time zones
- Experience with Tracking and Project Management solutions (I.e Jira, Confluence)
- Have conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
- Curiosity and persistence
- Ability to work independently with minimal guidance in a dynamic, ever-changing environment