Position: Microsoft Dynamics 365 Sales / Service Consultant (ID11212)
Company: Infopulse
Category: Other
Experience required: 3y
English level: intermediate

Infopulse welcomes talented professionals to join our strategic project as a Microsoft Dynamics 365 Sales / Service Consultant.

Areas of Responsibility
Collect, analyze and clarify business requirements
Analyze user experience and challenges to introduce changes into system requirements
Conduct gap analysis of implemented system functionality
Participate in improving business processes together with business stakeholders
Develop user stories descriptions and acceptance criteria
Design solution based on the initial customer requirements
Organize and manage workshops between business and technical groups
Create a backlog in Azure DevOps and support actual status for the project work items
Prepare and conduct solution presentations
Assist in resolving operational issues with support service lines
Participate in the specification of developers’ tasks with a development team
Participate in Backlog / WBS definition and estimations with a delivery manager
Qualifications
Basic business analysis skills
Strong system analysis skills (data model design, user stories / use cases definition)
Experience with configuring and customizing Dynamics 365 / Dataverse
Good knowledge of the Microsoft Dynamics 365 Sales / Service solutions
Good knowledge of the concepts of application lifecycle management
Ability to work with tasks without intensive lead support
Ability to verify task estimations (user story/task level) suggested by developers
Ability to verify technical design suggested by developers
Intermediate level of English
Will be an advantage
Power Apps – Canvas, Power Automate, Portals
Knowledge of BPMN diagrams
Good knowledge of the capabilities, security and storage limitations of SharePoint Online
Expertise in Azure DevOps project management tools
Knowledge of Azure Integration Services/Integration scenarios
Knowledge of integration with ERP systems
Valid Microsoft Dynamics 365 / Power Apps certificates