Position: Lead Product Manager
Company: Just Answer
Category: Product Manager
Experience required: 5y
English level: fluent

The Lead Product Manager for Premium Services will create products that delight our customers and drive business growth. They will work with the initiative leader to define the initiative strategy and will own the roadmap for our phone and remote assistance services including pricing strategy, customer experience as well as fulfillment. This is a very cross-functional role and will require collaborations across multiple teams to accomplish the growth goals. They will manage one scrum team and may also have 1-2 product managers reporting to them.

The Lead Product Manager will build products using the lean methodology, rigorous A/B testing in an agile setting. They will lead the ideation, technical development, and launch of new tests, interfaces, and features for the customer journey across desktop and mobile web experiences.

What You’ll Do:
- Lead ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app and desktop)
- Run weekly engineering and UX meetings and collaborate on UX research, design & development, and engineering prioritization and tracking
- Build roadmaps for growth — determine and drive conversion rate and LTV through A/B testing and multi-variate testing
- Lead and drive new features using lean and scrum best practices
- Collaborate with cross-functional teams to identify the biggest areas of opportunity
- Manage and develop other product managers
- Work with the User Research team to understand customer needs and how these needs and pain-points are met
- Use usability studies, data analysis and other primary and secondary research to produce product requirements to improve productivity and product satisfaction
- Define product requirements for minimal viable products (MVPs) and new features/enhancements
- Define and analyze product metrics to inform decision-making and measure success
- Collaborate with Data Analysts to define metrics to measure and understand the performance of their product areas

What We’re Looking For:
- 8+ years of experience as a product manager working on consumer-focused applications/ecommerce/marketplace websites
- Experience leading cross-functional projects
- Experience managing and developing junior product managers
- Experience with A/B testing and multi-variate testing
- Experience building and scaling a product from the ground up 
- Knowledge of key technologies and ability to converse at a technical level 
- Knowledge of lean and scrum product development
- Knowledge of product metrics and how they interact with and impact other initiatives/business metrics
- Knowledge of app development and app store deployment process
- Ability to do qualitative user research methodologies
- Skill in formulating problem statements to create a product strategy based on domain expertise, market trends, competitive and market analysis
- Skill in scoping and releasing minimal viable products (MVPs)
- Skill in managing early user research programs and requirements gathering
- Bachelor’s degree from an accredited college or university; major in computer science, economics, or business is a plus