Position: Order Processing / Operations Support Specialists
Company: ecentria.com
Category: Support
Experience required: 1y
English level: upper

Who are Order Processing / Operations Support Specialists?

Our Order Processing / Operations Support Specialists focus on the creation and implementation of strategies that make online transactions possible.

The whole magic begins when an order is placed and ends when the customer receives their package. This is a key element of retail order fulfillment, where reliability and accuracy lead to customer satisfaction

In an increasingly digital world, it’s only natural that e-commerce is one of the fastest-growing industries. To keep up with that demand, companies need to improve their order processing workflow — the journey from when an order is placed to when it is shipped — to ensure customer satisfaction and, consequently, loyalty.

What are your opportunities?

- Work with different business teams from 5 different locations
- Learn about different e-commerce business strategies and their effectiveness
- Improve your English written and verbal skills as well as learn how to work with various modern software

What soft skills should you have? 

- Attention to detail. This role implies extreme attentiveness and a detail-oriented mind.
- Perfectionism. We assume that you do not tolerate any kind of misprints and negligence
- Self-discipline. There are lots of duties with different timelines, you should be able to avoid rush and delays.
- Responsibility. Quality control is almost the front line of the company. Our customers will not be happy with poor results of work in this role
- Rationality. Strong desire to automate daily routines, intolerance to inefficient actions
- Independent worker. The ability to adapt quickly in a fast-paced environment is very important for the use
- Multitasking. You must be able to effectively prioritize, multi-task, and work well as part of a team
- Self-learning. We expect that our new teammate will boost our marketing productivity in very short terms. Also, it's a perfect way to grow your career in the e-commerce industry.

What hard skills should you have?

- This role assumes remote work at the beginning, with periodic visits to the office in Odessa. Self-discipline and self-organization skills are mandatory.
- Excellent written communication skills including spelling, grammar, and vocabulary (at least B2-C1 level)
- Understanding of eCommerce business and/or digital marketing practices; personal experience with buying/selling goods via the internet
- Experience with popular tools and utilities like browsers, email clients, and MS Office (especially MS Excel) tools is a must.
- Must type at least 40 words per minute with 95% accuracy or better
- Minimum of 1-year combined experience in retail, technical sales, mail order, internet sales, or customer service

What will you do on a daily basis?

- Process incoming orders in a timely manner
- Communicate daily as needed with the internal team, and other departments to resolve any issues or to fulfill missing information in orders
- Sending emails to customers, vendors, and other specialists
- Maintain working knowledge of all company services and processes
- Process shipping claims in a timely manner and according to the rules of USA carriers.
- Verify the USA, International addresses
- Other duties as assigned by management

How to apply?

Our hiring procedure consists of several steps. The first one is testing. To speed up the process, please attach to your CV the following:

- Please open https://www.typingtest.com/ Pass the one-minute test typing sentences. Make a screenshot with the results
- Please use the following link to pass a short English-level test: https://www.examenglish.com/leveltest/grammar_level_test.htm . 
Kindly attach a screenshot with your results.