Position: User Support Engineer, Global Music Company
Company: DataArt
Category: Support
Experience required: 1y
English level: upper

Currently, the company plans to expand the team and run the following projects: processing tools for new artists and tracks, license and rights management, marketing, and A/R activity.

Must have

At least a year of work experience as a 1st level technical support specialist with an understanding of the principles of providing user support
Ability to conduct correspondence competently in English
Experience with ticket systems HelpDesk (Zendesk), Jira, or similar
Ability to search and find information/solution to a problem on your own

Would be a plus

Knowledge of the basic settings and features of browsers and mobile applications
Basic knowledge of HTML and CSS. Skills with browser developer consoles for debugging, finding problems, and bugs on web pages.
Understanding what DNS, domain, and hosting are; understanding of the principles of website operation - HTTP methods, caching, and the typical infrastructure of websites/web applications and mobile applications