Position: System administrator/Support Engineer L1
Company: Freelance
Category: Support
Experience required: 1y
English level: upper

Задачі:
Attend to customer phone calls and be able to manage multi-industry client portfolio;

Create tickets on ConnectWise Manage;

Effectively respond to user query;

Conduct basic troubleshooting AND solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup;

Install and configure appropriate software and functions according to specifications;

Provide orientation and guidance to users on how to operate new software and computer equipment;

Ensure security and privacy of networks and computer systems

Provide product information;

Follow escalation protocol and log and escalate an issue to a more senior engineer.

Вимоги:

Degree or advance certificate/diploma in computer science from a recognisable college or university;

OR 1+ years of customer facing IT support experience;

Understanding of standard operating and technical diagnostics procedures;

Good knowledge of Microsoft and Office suite, especially Outlook;

Knowledge of ConnectWise Manage and Automate or similar CRM and automation systems;

Knowledge of networks including TCP/IP, DNS, DHCP, switches, routers, firewalls, wireless and the Cloud infrastructure will be an advantage;

Strong client management and communication skills (telephony and email);

The capacity and interest to learn new and emerging technologies;