Position: Advanced Support Engineer (Tier 2/Tier 3)
Company: BIZZABO
Category: Support
Experience required: 3y
English level: fluent

Required skills

What you have:
— Must have excellent verbal and written communication skills in English
— 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
— Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
— You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
— Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
— Familiarity with Zendesk & Jira
— Ability to manage multiple competing priorities with a sense of urgency

Who you are:
— You’re comfortable working with enterprise clients & executives from companies of all sizes, and enjoy doing so
— You have a sense of humor and know when and how to use it during escalations
— You’re a people person — you enjoy talking through issues and working directly with clients
— You get into the details — you leave no stone unturned when trying to solve a client’s issue
— You don’t shy away from challenges
— You like to poke holes in things and come up with ways to ideate on existing processes

Responsibilities

Can you handle managing multiple projects, no problem?

We are looking for a Technical Support Engineer to join the Bizzabo team! As a Technical Support Engineer, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

We are looking for someone who is a self-starter and is comfortable working independently and with flexible hours! This position is required to work flexible hours between 7 am and 12 am. The schedule will be communicated with 2 weeks’ notice. NO night shifts.

What you’ll be doing:
— Handling complex technical issues/escalations over Zoom, email, and phone
— Helping to configure clients’ accounts & streaming setups to ensure maximum event success
— Managing a queue of web design requests from our enterprise clients
— Proving day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
— Working cross-functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals

Project description

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 250 employees in its New York and Tel-Aviv offices.