Position: Customer Support and Player Services Lead
Company: Newxel
Category: Support
Experience required: 1y
English level: upper

— Excellent knowledge of social networking and netiquette;
— Creative thinking and problem-solving;
— Ability to understand the dynamics of new features and player needs;
— Experience identifying proprietary or off-the-shelf tools to increase efficiency;
— Workflow improvement experience;
— Practical application of workflow improvement methodologies;
— Experience handling complex customer support areas;
— Proven track record in process efficiency improvement;
— Strong written and verbal communications skills, sound judgment, and excellent multi-tasking and time management abilities;
— Understanding that our players are the most important customer passion for video games and knowledge of the mobile and social casino game market;
— Independence

— attractive salary;
— flexible working hours;
— English language lessons if needed;
— ability to work together with an experienced team in amazing atmosphere;
— fresh fruit and soft drinks every day;
— access to Kindle readers with the latest industry standard e-books;
— integration trips and parties;
— Sportlife card;
— medical health care program.

— resolving problems with our games reported through the player support center, support for the players;
— responding to their messages through the social network, e-mails, and chat;
— gathering players’ opinions and supporting the developers during making improvements to the games based on the aforementioned opinions;
— monitoring and moderating previously mentioned communication platforms;
— building the customer support team from scratch.

О проекте

Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.