Position: Service Desk Representative
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper

Requirements:
- basic knowledge of hosting and e-mail services;
- good interpersonal, analytical and problem-solving skills;
- good written and spoken English.

Responsibilities:
- provide excellent support to customers via phone calls;
- create and process support tickets;
- Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email.

Project:
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.