Position: NOC Agent
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper

GFL is looking for NOC Agent for Caribbean Digital Bank. Full Remote.

**Duties:**
Provide timely response to all incidents, outages and performance alerts
Categorize issues for escalation to appropriate technical teams
Incident creation and investigation
Working in Jira and Confluence software to log work progress and knowledge
Network monitoring in Nagios, Solarwinds, AppNeta software and basic troubleshooting
Understanding of networking: routes, hop, packet, datacenter, rdp, windows terminal
Troubleshooting of emailing issues
Finding and preventing SPAM and Security Threads
Escalation management
Mail boxes monitoring and response in time to the customers
IP addresses check for any blocks
Generalize existing documentation

**Mandatory Requirements:**
Experience of working with operating system Windows, Linux
High problem solving and analytical skills