Position: Senior Service Operations Centre Engineers (Bulgaria or Poland)
Company: AOG.jobs
Category: Support
Experience required: 5y
English level: upper

Briefly about the project:
The Service Operations Centre Team is responsible for the primary operation & availability of platforms and services around the world. The team is responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk.
Based in our Mission Control centers in Bristol, Kyiv & Winnipeg the SOC Teamwork in a 4-on-4-off shift pattern to ensure that we have cover during our peak trading periods in all the markets we operate in.
You'll be working as part of the Platform & Service Operations department to help define and shape the future of our platform and services. You’ll operate global AWS Platforms at scale, we’ll provide the training and support to help you do that.

As a SOC Engineer (SOC), you’ll be responsible for:
Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
Accurate Escalation of incidents when required
Communication of production issues to key stakeholders
Troubleshooting, reproducing and mitigating issues in our production environments
Incident management of high severity issues impacting our sites and services 24/7
Creating automation and tooling for the SRE team to improve our processes
Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production
Supporting service prior to go-live through pre-launch reviews
Participating in Wargames to test our operational response and identify areas of weakness in our platforms.

Successful candidates should have:
Incident Management experience
Strong Troubleshooting, problem-solving and investigative skills
Experience operating a production environment
Excellent communication skills
Experience of working in an agile environment to deliver software
Experience of Scripting / Automation
At least Upper-Intermediate level of English

You will have an advantage if you have:
Worked with C# .net, Java, Python, Ansible
Experience of ELK, Splunk, Prometheus, Graphite, Grafana
Experience of AWS or Other cloud providers
Used APM Tools in production before
Operated a production Windows or Linux Environment
Experience of working in an Agile Environment
Worked a shift pattern before

We offer:
Work on a remote basis
Location - Bulgaria or Poland
The working schedule is 07:00-15:00 (CET), Monday - Friday including Public & Bank Holidays
Full-time workload (40 hours per week)
Interesting long-term project (4 months with a possible prolongation)
Project starts - ASAP
Worthy reward based on your skills and experience

If this sounds like you, we'd welcome your application!