Position: IT Service Desk agent
Company: PwC
Category: Support
Experience required: no_exp
English level: upper

Through multiple channels, the agent is responsible for recording the details of reported IT service issues or service requests, and working to either restore/provide service as quickly as possible, or analyzing and/or escalating them to the appropriate specialist support groups.

Your profile should be:

- Good written and oral communication skills in English.  
- Technical mindset/interest in IT
- Customer service orientation. 
- Must demonstrate effective interpersonal and organizational skills, with a -focus on listening and questioning skills.
- Ability to participate effectively in a large team of technology professionals.
- Ability to multi-task and effectively prioritize and execute tasks in a high-pressure environment
- Ability to absorb and retain information quickly.  
- Analytical and problem-solving abilities.  
- Experience in an international and multicultural work environment would be a preference
- Experience with various modern technologies would be a preference

What we offer:

- Official employment
- Annual performance appraisal and grade review
- Comfortable office with rest zones
- Dream team of experienced colleagues and high-class specialists
- Language courses (English & Polish languages)
- Soft skills development
- Personal development plan and career coach
- Office/remote work