Position: ERP Support Business Analyst
Company: Arcus-universe
Category: Business Analyst
Experience required: no_exp
English level: intermediate

Arcus Universe Limited — www.arcus-universe.com — are a leading UK Gold Certified Partner of Acumatica ERP, and require a strong individual to join our team.

Working out of our L’viv, Ukraine office, you will be responsible for handling customer support queries and working alongside team members to implement ERP systems for customers.

You will find Acumatica a pleasure to work with as it’s a modern ERP system, created with carefully considered design principles which result in a highly function solution, and provides a plethora of configurable tools to solve business requirements.

A full training program is provided.

Primary responsibilities:

To manage and resolve support cases for clients in particular:

System configuration
Guidance
Training
Report writing
Managing change requests
To support the project implementation team with a wide variety of tasks such as system configuration, documentation writing, testing, remote client training and problem solving

Key skills and attributes:

Intermediate spoken and written English
Strong aptitude for learning software systems
Intermediate skills with Microsoft Excel


Desired skills:

Finance, Accounting, Bookkeeping education or professional experience
Experience using Reporting tools such as Crystal Reports
Experience with ERP and/or Accounting software
Knowledge of SQL
Data management, data import/export, data scripting


Personality attributes:

A self-driven and ambitious individual that can demonstrate the ability to perform tasks with quality and in a timely manner with a minimum of supervision
Adaptability, tact, commitment, resourcefulness, and proactive communications
Acts with integrity and has a track record of excellent problem solving skills
Ability to work under strict deadlines
Acts professional at all times