Position: Intern Technical Support Engineer (AdTech)
Company: Sigma Software Group
Category: Support
Experience required: no_exp
English level: upper

If you want to start or continue your career in an international IT company, here we are. Our support team is growing and looking for new members to join and provide the best service for our customers. 

We are looking for a Support Engineer who will start new projects and help with existing ones. 

**CUSTOMER**
We are searching for an enthusiastic candidate who is willing to develop and grow in the Technical Support direction and we have several projects in the AdTech domain to propose: 

- An industry-leading provider of self-serve technology. The Customer provides a completely customizable and scalable self-serve AdTech infrastructure for publishers and media companies, enabling them to sell more print, web, and mobile advertising to all their clients more efficiently
- The Client provides a connection between brands and influencers to ensure efficient communication between them. Also, there is the whole campaign flow support – discovery, activation, tracking, payments, and more

**REQUIREMENTS**
- Understanding of Support methodologies, processes, planning, tools, and techniques 
- Upper-Intermediate level of English 
- Good communication and problem-solving skills 
- Working experience with Jira will be a plus 

**RESPONSIBILITIES**
- Providing customer and basic technical support services for end-users 
- Securing the agreed levels of service are always met according to the - Service Level Agreement (SLA) such as, but not limited to response & resolution times, quality levels, work volumes done, etc. 
- Planning and performing preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future 
- Performing all tasks and providing deliverables on a good level of quality 
- Reporting status and progress according to the project and Company demands 
- Maintaining and developing positive relationships with customers and colleagues