Position: Partner Support and Academy Associate
Company: Omilia CIS
Category: Support
Experience required: 1y
English level: fluent

**REQUIREMENTS**
- Excellent written and verbal command of English
- Experience in technical support
- Entry-level experience programming with Java or Python is a big plus.
- Background with IT and systems engineering is a plus.
- Excellent communication skills and great teamwork spirit.
- BSc degree or equivalent diploma in Computer Science, Business Administration, or relevant field is required.
- Continuous effort to become better in every respect.
- Have excellent Customer Facing / Soft Skills.
- Consistently Set & Surpass your Targets & Ambitions.
- Have previous working experience in an IT environment and/or a Support Centre, NoC, Call Centre, etc.
- Be ambitious and strive for personal growth.
- Be eager to constantly learn new things, be curious.

**NICE TO HAVE**
- Experience with Jira is a plus.
- Experience in technical support of US / EU Software Development Company

**RESPONSIBILITIES**
- Supporting Partner needs via Omilia’s Service Desk (Jira).
- Completing basic level Technical Tasks using Omilia’s Conversational Technology.
- Maintaining & improving Partner’s Portal & Omilia’s Academy.
- Understanding Omilia technology in depth.
- Helping Partner’s master Omilia’s Technology so to better Present / Use it.
- Acquire a holistic view of Omilia’s Products & Tools.
- Train Partners on how to use Omilia’s Tech.

**BENEFITS**
- Building successful cutting-edge technology products that are making global impact in service industry
- Compensation fixed in US Dollars
- Loyalty bonus 90% of fixed compensation twice a year
- Work From Home policy applicable
- Healthcare plan (medical insurance, sport compensation, etc)
- Proficient and fun-to-work-with colleagues
- Long-term employment with 24 working days vacation
- Apple gear
- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!