Position: Help Desk Technician
Company: Athena Legal
Category: Sysadmin
Experience required: 2y
English level: upper

We are looking to add a new Help Desk Technician to our growing team who will be responsible for providing technical support within the organization. The Help Desk Technician’s role will be to serve as the sole technical desktop and IT infrastructure support resource. Other responsibilities include, providing troubleshooting and technical support via phone, web-based tools and email and advise customers regarding the product's proper use and address specific user issues.

What you will do:
Answer, prioritize, and respond to incoming Slack messages, telephone calls, tickets, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well telecommunications issues.
Install and provide support for PCs, printers, and other peripherals (headphones etc.)
Ensure that all tickets requiring follow up work and/or calls receive appropriate attention.
Create AWS, Dialer, Slack, email accounts.
Escalate issues to the appropriate channel quickly to avoid losses in efficiency.
Shift is 2pm-11pm (7am-4pm EST) Monday to Friday.