Position: Atlassian Support Engineer, Warsaw
Company: Luxoft
Category: Support
Experience required: 3y
English level: upper

**Project Description**


This role will be focusing on the administration of already deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo)


**Responsibilities:**


Atlassian Support Engineer for the Client:


• Administration of already deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) which has already been deployed - enterprise server-side installation with over 400 users

• Effectively raise, record, monitor progress of all incidents and service requests specific to Atlassian product

• Support & implement additional mechanisms for data storage and transformation in accordance with company policies

• IT support coverage during CET working hours (incident management & resolution)

• Research & analysis of future options in terms of migration to Cloud

• Provide timely feedback to the business and stakeholders as required.

• Provide troubleshooting solutions, report and analyze tickets raised

• Liaise with other support/development teams to resolve cross-system issues


**Skills:**


**MUST HAVE:**

Experience with Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) .


• At least 3 years of relevant experience in Banking /Financial Services


**Technical Skills:**

- Experience with deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo)

- Experience in data storage and transformation

- Experience in cloud migration


**Non-technical skills:**

• Good communication skills with the business people and IT

• Superior problem-solving abilities.

• Pleasant, friendly attitude, with an ability to adapt to change.

• Strong listening skills and attention to detail.

• Demonstrated ability to work in a fast-paced environment.

• Aptitude to switch tasks quickly and adapt to change.


**Nice to have:**


• Training on Datawarehousing, BI, Data modelling, Microsoft SQL server, SSIS, Scrum