Position: Senior Technical Consultant
Company: IT-Rex - Staffing Services
Category: Support
Experience required: 5y
English level: fluent

Qualifications:
* 5+ years experience as a technical consultant delivering solutions to external customers
* Experience implementing solutions in a SaaS environment
* Experience implementing custom design solutions
* Strong web development skills (JavaScript, HTML, CSS)
* Knowledge or experience with AngularJS
* Working knowledge of SQL
* Experience integrating platforms using third-party APIs
* Complex problem-solving experience
* Preference given to candidates with experience in any of the following areas marketing technology, payment providers, identity management, DMP/CDP
* Excellent communication (written and spoken) skills, able to translate technical guidance to various client audience members and technical skill set; a good listener
* Strong collaborator; ability to work closely with account team members

Responsibilities:
* Be an active contributor and member of client account teams, including 
* Account Managers and Project Managers
* Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
* Gather, analyze, and document solution requirements
* Communicate technical project expectations to key technical stakeholders at the appropriate levels
* Mentor and train customers on Piano’s suite of products
* Triage issues that arise during implementation
* Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues
* Act as a liaison to the CS Product Director and Product Management team to drive product growth and development
* Manage multiple concurrent implementation projects
* Simplify complex technical topics during presentations
* Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies 
* Provide mentoring, guidance, and expertise to less experienced team members