Position: Trade support analyst
Company: Luxoft
Category: Support
Experience required: 2y
English level: upper

The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.
Responsibilities:
Principal Responsibilities

• Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
• Build working relationships with trading groups in both US and UK.
• Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm's internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
Mandatory Skills:Trader Support, Derivatives Trade Support
Nice-to-Have Skills:Python, SDLC, Linux, excellent communication skills
Languages:
English: C2 Proficient