Position: Conversational Solution Designer #30
Company: OneReach.ai
Category: Business Analyst
Experience required: 2y
English level: upper

**Required skills:**

• You have experience in using software solutions, implementing products;
• You have 2+ years of experience in customer support, technical support, software testing, consulting or business analysts;
• You have a technical background that includes technical support, customer support, software testing, business analysis;
• You have experience of participating in estimation and planning sessions of the team;
• You have good English communication skills and desire to participate in calls with clients;
• You know about the software development lifecycle;
• You have experience in IVR and chatbots design/testing;
• You have experience in JavaScript;

**Would be a plus:**

• You have good knowledge at any programming language;
• You are interested in working with AI;
• You know the basics of HTML / CSS;

**Responsibilities:**

• Coordinate and perform customer consulting;
• Assist in identifying and documenting customer solutions;
• Consult clients on best practices;
• Design, develop and test custom solutions using the OneReach applications;
• Document customer use cases and business needs.
• Assist in establishing customer support processes;
• Respond to customer Issues/Questions (product, billing, etc);
• Track and resolve customer issues (coordinate through the team);
• Report on customer support progress weekly;
• Document process and procedures for tracking and adherence;
• Train new customer support or solution design specialists;
• Create bots based on AI (education will be provided).

This position is going to be favourable for candidates with experience in customer support, technical support, consulting and business analysts. You are going to be responsible for translating customer needs into automated solutions by using OR platform and build solutions with no code tool. This position provides a satisfying opportunity to gain hands-on experience in the AI field.