Position: Customer Support Engineer
Company: Waverley Software
Category: Support
Experience required: 2y
English level: fluent

Our client is the leading enterprise-ready product experience platform that enables sales and marketing teams to control the narrative of their demo/product experiences without needing engineering involvement. Our teams can create immersive, lightweight experiences of the product's key features, enabling customers to reach "wow" moments faster. Backed by ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures, our product is paving the way for full funnel product-led growth

Requirements
- 2-3 years of experience in customer support
- HTML, CSS, Javascript (configuration updates, customization)
- At least Upper-Intermediate English
- Strong soft skills for being able to communicate with technical and non-technical customers
- Willing to work for a Start Up company
- Evaluating if the issue is a bug or not
- Being able to escalate to engineering team (if needed)
- Working hours: from 9am to 5pm EST

Responsibilities:
- Zoom calls with customers
- Handling emails from customers
- Resolving customer requests on-the-fly
- Customization based on a deep understanding of the product's capabilities
- Tickets creation in Zoho ticketing platform