Position: Senior User Experience Researcher
Company: Bizzabo
Category: Design
Experience required: 5y
English level: intermediate

Bizzabo is seeking a Senior UX Researcher that will answer the most challenging questions we face in the world of professional events. In this role, you will support the entire research process, collaborating closely with cross-functional counterparts in Product Management, Design, Marketing, and Engineering to influence key strategy and execution decisions. You will help define features and products as you spearhead a human-centred decision-making process.

As a User Experience Researcher at Bizzabo, you will help everyone focus on the user. You will create understanding and empathy around user needs and will help the design and product teams make informed user-centred, data-driven decisions. You will be a user advocate within the company by acquiring in-depth knowledge about our user needs and motivations, and our business needs, goals, and KPIs.

Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Responsibilities:

- Work closely with cross-functional partners (product, design, data, business and development) to identify and prioritize knowledge gaps in our understanding of the user experience, and conduct research that contributes to solving those knowledge gaps. 
- Collect and analyze user behavior through different research methodologies such as data analysis, online experiments, lab studies, interviews and surveys.
- Synthesize insights into the Product to support business goals.
- Provide the user perspective and communicate the most relevant industry and competitive insights to stakeholders in all departments.
- Develop research plans that span the full product development cycle and integrate User Experience Research into the development process.
 
Qualifications:

- Bachelor's degree in Human-Computer Interaction, Visual Communications, Psychology, Sociology, or a related field or equivalent practical experience.
- 5+ years of relevant work experience in a role of a User Researcher
- Deep understanding of user-centered and data driven design methodology
- Excellent presentation skills
- Strong background in product design
- Broad experience of both qualitative and quantitative research methods, strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
- Excellent working knowledge of statistics and the principles of experiment design.
- Effective interpersonal, communication, negotiation and collaboration skills.