Position: Account Manager
Company: LeverageUX
Category: Support
Experience required: 2y
English level: upper

Account Manager for Boutique UX/UI Design Agency (Fully Remote, Full time, Contract) 🌍💵💻🌴

LeverageUX (https://leverageux.com/) is a boutique UI/UX Design Agency focused on DataTech and Fintech Markets. We work remotely and serve clients all over the world.

**Products designed by our team are used by:** 
Amazon, Nestle, DHL, Bacardi, AMD, TNT, Danon, Electrolux, and other companies to solve their problems, avoid unexpected spendings, and increase their income.
We are looking for motivated account manager to join our team. 
* 100% remote work
* Flexible schedule
* No tracking software on your computer

**Top Duties and Qualifications**
An Account Manager typically acts as a link between the company and clients to ensure all of their needs are being met and that they’re satisfied with the work the company’s providing them.
Your duties include communicating with clients via e-mail/slack, task management, pre-sales/sales activities, handling contracts/invoices, receivables and financial reports, content management, handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship. Your main responsibility is to make sure a company’s customers are happy.

**General Responsibilities:**
* Communicating with clients to ensure that all of their needs are understood and addressed
* Building strong client relationships to maintain old business and acquire new customers
* Collaborating with various internal departments to ensure that they fulfill all customer requests
* Resolving complaints and keeping track of all processes that pertain to the client’s desires
* Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
* Collecting and analyzing data concerning consumer behavior to understand changing needs

**Specific daily duties include:**
- Maintaining the CRM (tasks, deals, contacts)
- Task management (follow-ups, signing contracts, sending invoices, receive payments, signing exhibits, control the project, etc.)
- E-mail/Slack correspondence with clients/customers in order to close new deals, onboard new clients, control the project, and receive payments according to sent invoices on time
- Pre-Sales/Sales activities (follow-ups, signing contracts, sending invoices)
- Preparing contracts/exhibits based on templates (word)
- Preparing invoices based on templates (xolo)
- Working with receivables to make sure invoices are paid on time (spreadsheets, messaging)
- Daily financial reports (forecasting, incomes)
- Content management (showcases, portfolio samples)

**Skills and Qualifications:**
# Strong organizational skills and attention to detail
# Time management and multitasking skills in order to handle multiple tasks and clients at once
# Written communication skills to communicate with clients
# Strong customer service and interpersonal skills for dealing with different types of customers and clients
# Documentation skills (including the ability to work with Google Docs, Spreadsheets, Slides, MS Word, etc.).
# Skills for working with HubSpot, G-Mail, Google Drive, Google Docs, Google Spreadsheets, Xolo or other accounting software. 
# Advanced English
# Self-educate skills

**Would be an advantage:**
- UX/UI Design knowledge
- Web / Mobile App Development knowledge
- Website Development knowledge
- Lead Generation / Sales / Pre-Sales experience
- Experience working with customers from US/Canada/UK/Australia, Western Europe
- Accounting skills, work with invoices and contracts
- Business Process Management

**Proposal**
* Full-time basis (40 hours a week)
* Competitive Salary (in USD)
* Work fully remote
* Test period on consent

**Perks:**
- Opportunity to shape the strategic direction of the company
- Sharp and motivated co-workers; real superheroes in their fields;
- Continuous education on best practices of remote business