Position: Customer Support Specialist
Company: Qoders Family
Category: Support
Experience required: 1y
English level: upper

Important :
Schedule / Saturday and Sunday (1PM-9PM )
Monday, Wednesday, Friday (9PM-5AM)
Requirements:
- Deep understanding of the development processes and software lifecycle
- Knowledge of theory and principles of testing
- Knowledge of UI usability principles
- Knowledge of HTML/CSS
- Knowledge of WordPress (Install theme as a demo, creation of custom posts, etc.)
- Knowledge of Shopify
- Familiarity with WooCommerce and WP Bakery plugin, Elementor, - Gutenberg
- Experience in installing and setting up the themes and plugins
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Ability to understand client needs and handle the negotiation process

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Free English courses;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the - problem.
- Maintain the daily performance of WordPress Themes and plugins.
- Maintain the daily performance of Shopify Apps.
- Provide fast and quality support for our themes and plugins.
- Manage ThemeForest Comments section - leave short replies to the - comments on our products.
- Submit, test task for fixes (from clients, or Theme bugs).
- Test the custom projects based on our themes on different platforms 
- Track computer system issues through resolution, within agreed time limits.
- Update our products on ThemeForest (TrueThemes and FoxThemes) once a week.
- Upload the fixed themes/plugins to WP-updates.
- Install, modify, and repair WordPress themes.
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).
- Upsell web design and development services, SEO services, web speed performance