Position: Vip manager/ Account manager iGaming
Company: Cloud Media
Category: Support
Experience required: 1y
English level: upper

We are looking for: a candidate with strong English and communicative skills for building relationships with important customers and monitoring first line support managers. 

Responsibilities: 

-communication with important clients; 
-monitoring first line support chats; 
-contacting players that have problems with transactions; 
-monitoring and control of quality provided to customers; 
-customers problem solving management; 
-processes optimization and automation

Hard-skills:

-High level of English verbal and nonverbal communications;
-1+ year of experience on the same position in iGaming vertical;

Soft-skills:

-Well organized and good management skills;
-Teamwork skills;

Benefits:
-Hybrid work model (office Kyiv 3 day and remote 2 day)!;
-Full-time;
-Flexible working hours;
-Sick-days;
-24 vacation days per year;
- compensation for sports/english;