Position: Customer Support Specialist
Company: Shiphawk
Category: Support
Experience required: 1y
English level: upper

Qualifications:

Must be a critical thinker, and a detail-oriented problem-solver
Excellent verbal and written communication skills in English, with the ability to understand and analyze problems without extensive context
Curious and quick learner, with a healthy dose of initiative
General IT knowledge with the ability to educate customers via phone or email
Excellent time management skills, able to efficiently prioritize tasks, and remain flexible
Enjoy a fast-paced and team-based environment with the ability to create a positive environment facing adversities
Ability to work with urgency and ease in high-pressure situations 

What We’re Looking For In You:

We are looking for an all-star skill set: efficient, organized, and follows through on commitments. You're intelligent, have great analytical skills, and pay attention to detail. In addition, you're calm under pressure, have a great work ethic, and communicate well.

Experience

Experience using Google Suite and SFDC Service Cloud
Experience working in a technical customer service role (1-2 years’ experience working in a technical customer service role or related environment)
Experience using ticketing systems
General understanding of shipping and fulfillment in eCommerce
General understanding of ERPs (Enterprise Resource Planning tools)
Strong conflict resolution skills
Excellent time management skills
Ability to quickly learn new technology
Ability to collaborate internally while having unquestionable ownership of one’s responsibilities
Experience or ability to learn technical requirements of the platform (HTML / CSS / NetSuite / XML / SOAP / APIs / Postman)