Position: Customer Support Specialist
Company: BorisDoes
Category: Support
Experience required: 2y
English level: fluent

The Company 

https://www.paintaccess.com.au/

PaintAccess is an established company that specializes in supplying a comprehensive range of painting equipment and materials to both professional painters and individuals. We are based in Sydney, Australia with a remote team in Ukraine. We are devoted to providing our customers with top-quality products at competitive prices while maintaining a strong focus on delivering exceptional customer service. At PaintAccess, we place a premium on enthusiastic, passionate, and committed individuals who share our dedication to excellence. 

The successful candidate must meet the following requirements:

Must have fluent English language skills (C1 level)
Should have a minimum of 2 years' experience in international customer care
Experience working on Shopify
Proficient in Excel and/or Google Sheets
Ability to communicate effectively via various channels, such as email, chat, and video
Quick learner with the ability to adapt
Ability to handle high-pressure situations
Result-oriented mindset with an understanding of KPIs and their relevance
High level of empathy and a strong passion for customer success

Key Responsibilities:

The Customer Support Specialist will have the following key responsibilities:
Process and track existing customer orders on Shopify
Assist in resolving customer requests and report problems to the manager
Communicate with customers through phone calls and chats, addressing their queries regarding products, shipping, and other product-related questions
Working Terms:
The position is fully remote
The successful candidate must have a PC or laptop with a fast and stable internet connection
Work timings are from 8 am to 5 pm, Australian Eastern Standard Time

What We Offer:
Fully remote work
A young and ambitious team
Professional development opportunities
Paid vacation