Position: Customer Support Engineer
Company: Infomir
Category: Support
Experience required: 2y
English level: intermediate

Customer Support Engineer within Infomir R&D

Simplware is a fully featured TV solution (content management, user management, Digital Rights Managements) used by Telco operators to provide interactive TV services on a multitude of platforms (IOS, Android, Set Top Box, Smart TV).

Responsibilities:
- Serve on the front lines by answering questions and troubleshooting technical problems through email and chat
- Assist customers with onboarding of company’s product or service and also guide clients through installation and updating issues as needed
- Interact with the R&D team in the process of fixing bugs reported by customers

Required skills:
- Linux
- HTTP, Apache2, Nginx
- Basic knowledge of IP Networks
- Higher education or previous experience as system admin / junior devops
- Intermediate English writing

Will be a plus:
- Good understanding of OTT / IPTV technologies
- Basic knowledge of PHP, Javascript
- Knowledge of MySQL
- Previous experience as customer support engineer

Soft Skills:
- Communication
- Problem solving
- Flexibility

What you will get with Infomir R&D
- Flat structure
- Collaborative, friendly working environment, and healthy company culture;
- Professional growth and personal development opportunities;
- Paid training
- Meal vouchers compensation, refreshments in the workplace;
- Team buildings

With more than 10 years' experience in IPTV, we are starting from a very solid foundation. As part of our shift in strategy towards software, we are taking an existing product and rebuilding the product road map, are reconsidering the technologies that are being used and are redefining the Quality criteria as well.

We are looking for someone enthusiastic, which is not afraid to embark on bumpy journey, full of challenges along the way but also great rewards and satisfaction.