Position: Customer Success Manager
Company: Replyco LTD
Category: Support
Experience required: 1y
English level: upper

Responsibilities:
-Provide support through three main channels: LIVE chat (primary channel), email and phone
-Take full ownership of any technical issues from beginning to end 
-Document and report software issues to the development team at Replyco, replicating the issue where possible and offering any needed context and research 
-Function extremely well in situations that require flexibility, good judgment, and sound autonomous decision-making based on the limited information available 
-Handle multiple customer issues at the same time in a fast-paced environment
-Demonstrate composure, resilience, adaptability, and urgency as customer needs and case volumes change
-Help customers get the most out of Replyco

Requirements: 
-1+ years’ experience in a similar Customer Success role
-Good written and spoken English 
-Confident use of the resources at your disposal to resolve challenges, especially when you don’t know the answer
-A customer-focused mindset