Position: Billing Operations Manager
Company: Paycord
Category: Other
Experience required: 2y
English level: upper

We`re rapidly growing and inviting a **Billing Operations Manager** to our team.

**You would be running such tasks as:**
• Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
• Provide efficient payment routing and flow management for maximum efficiency and processing speed.
• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
• Collaborate with other departments across the company, including product development and technical support;
• Systematic preparation of reports in Tableau to monitor key payment indicators;
• Develop and implement improvements to monitoring processes and billing operations to increase efficiency and reduce risk.

**Required skills and expertise:**
• 2+ years of experience in the billing/payment industry;
• Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
• Confident with processing financial/transactional information;
• Ability to work effectively with billing systems and monitoring tools (Kibana, etc);
• Excellent communication skills with payment providers and merchants;
• Advanced Excel and other MS Office software user;
• English from upper-intermediate level;
• Initiative and proactive approach;
• High level of independence and ability to take responsibility.

**Will be a plus:**
• Experience in analytical tools (e.g.Tableau).


**We offer:**
**Care for your health and well-being**
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

**Professional growth & development**
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

**Corporate Culture**
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.


**Candidate journey:**
HR Interview -- Interview with Team Lead