Position: Payment Operations Manager
Company: 28software
Category: Other
Experience required: 1y
English level: upper

Currently we are looking for an experienced "Payment Operations Manager" to join our Kyiv office on a full-time basis.
Our Customer is a leading gaming company specializing in real time skill games for mobile. They create PvP games hosted on their own unique tournament system with a limitless amount of future games. The platform and games are all developed in-house with great care for details. The company is headquartered in the heart of Tel Aviv, Israel & Kyiv, Ukraine -  two mobile game capitals of the world. 
Their Disputes team provides technical support to players who have received a payment dispute, or chargeback. In this role you will analyze transactions and dispute patterns and communicate with players in cases where additional information is required. You will complete detailed case analysis, track and monitor win rates.

"Responsibilities":
Research and compile evidence and review appropriate documentation to validate transactions throughout the dispute process lifecycle
Maintain or exceed established service level agreements and guidelines for timely resolution to minimize potential losses
Work effectively with internal partners to resolve escalations, as well as provide proactive dispute education
Communicate with external partners regarding dispute inquiries and navigate multiple systems to maintain accurate dispute resolution reporting
Identify and recommend workflow and process improvements, influencing dispute processes, policy and new workstreams
Participate in Fraud detection workflows, conducting transaction and account investigations to keep the company and our customers protected from fraud 

"Requirements":
High standard of responsibility without having "loose ends"
computer skills and ability to analyze information, think through problems, and make critical decisions based on limited information
Flexible curious nature, comfortable with rapid change
Strong analytical, organizational, written and verbal communication skills
The ability to quickly adapt to new situations and thrive in a fast-paced environment
Superb attention to details

"What's in it for you":

A challenging function, with a lot of responsibility in a unique business environment
Work with the latest technologies
State-of-the-art, cool, centrally located office with excellent atmosphere and superior working conditions
Competitive salary
Kitchen with healthy snacks, coffee, fruit days
Corporate events
Free car parking/bicycle parking/Shuttle to subway
Free gym
Relocation assistance for nonlocal candidates