Position: Middle Support Engineer
Company: Luxoft
Category: Support
Experience required: 2y
English level: fluent

Join our international team (with main location in Warsaw, Poland), work with mature technical experts and obtain experience from modern investment technology.
Responsibilities:
• Support a proprietary Equity Order-Management Systems during US market hours
• Support to Portfolio Management Tools
• Provide Risk Management Support - Product Access and Trading Limits
• Third Party EMS Management - Futures, Options, F/X, Bonds and Derivatives Trading
• Provide FIX Support - Setup, Monitor and troubleshoot FIX connectivity problems
• Establish Strong Partnerships with PMs, Traders, Developers, QA, Risk, Compliance and Operations
• Provided End-to-end incident resolution for clients in a timely and effective manner
• Escalation of critical incidents and identification of patterns in recurring incidents
• Improvement of overall quality and level of service
Mandatory Skills Description:
• Confident knowledge of linux ecosystem, common shell commands
• Proficient level of SQL
• Basic programming skills in some language
• Tolerance to work in US market hours (EST time zone)
• Passion to learn and build a good career in technology

We will teach you the rest
Nice-to-Have Skills:
• General knowledge of Financial Markets.
• Understanding of the trade lifecycle, back-office and settlement processes
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Experience in supporting order flow management between the trading desk and brokers using FIX protocol
• Experience with trading applications
Languages:
English: B2 Upper Intermediate