Position: Customer Support Specalist
Company: Turnkey Labs
Category: Support
Experience required: 2y
English level: upper

MiResource (miresource.com) helps people connect with the right mental health care for their unique needs. MiResource’s operating system empowers anyone to expertly connect someone to the right mental healthcare by helping them understand what the person is struggling with, identifying the best course of treatment, and facilitating the connection to that care.
Vision: We envision a world where our youth have access to effective mental health care.
Mission: Anyone anywhere is connected with the right mental health care.

In short, we are:
~ A dynamic, well-funded, high growth startup
~ A unique and innovative tool/solution that is being well received in the marketplace
~ Offering a position, which can lead to opportunities for growth within the company

Job Responsibilities Include, But Aren’t Limited To

~ Providing support to our customers and addressing issues as they come up (phone, emails, chat)
~ Work in shifts: 10-18; 14-22; 19:00-3:00 am (remote)
~ Collaborating cross-functionally, communicating customer feedback to and working closely with the Account Management and Product Management Teams on finding the best ways to improve our product
~ Creating scalable support practices (templates, documentation for internal and external use, etc)
~ Assisting with ongoing reporting needs
~ Contributing to our super cool culture through creativity and cleverness

About You

~ Fluent in English (Upper Intermediate Level and above preferred)
~ 3+ years of experience in a Customer Support role
~ Go-getter attitude, ability to deal with ambiguity and operate independently in a fast-paced environment
~ Love being the first line of support and troubleshooting issues
~ Basic knowledge of SQL is a plus
~ Strong problem solving and communication skills

What You Get

~ Unlimited PTO for any reason, including sick days (no specified limits), flexible work schedule;
~ Personal laptop (MacBook Pro);
~ Trainings, certifications, conferences;
~ Private health & dental insurance;
~ Remote/coworking work;
~ Accounting and legal support required to file taxes.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at MiResource. Come join us!