Position: Support specialist (B2B)
Company: SoftConstruct Ukraine
Category: Support
Experience required: no_exp
English level: pre

A team of constant support for B2B partners in the field of Betting and Gambling, providing prompt assistance in resolving issues

Competencies / Technical stack
- Work experience from 1 year in technical support or call-center is very preferable
- Competent and clean speech, fluent Russian and Ukrainian. English — from the Intermediate level (required)
- Customer focus and stress tolerance, the ability to be patient and understanding
- Analytical mindset, self-learning ability, responsibility
- Fluency in a computer and basic programs, as well as communication tools — Skype, e-mail, Slack
- Ability to work under tight deadlines and pressure
- Jira experience is a plus
- Understanding sports, sports betting, casino basics Ability to work in a team.

Main responsibilities
- Receiving applications from partners through a specialized system, Jira, Skype, e-mail
- Tracking, distribution and redirection of received applications to the appropriate departments, control of the execution of applications
- Support of communication with other departments of the company in order to resolve the emerging requests of partners.
- Prioritization of tasks in order to transfer them to the appropriate company team
- Providing prompt feedback to partners (within 5 minutes), informing about the results of resolving requests
- Providing assistance, answering questions to partners, maximum assistance in solving arisen applications and tasks
- Maintaining detailed reports on the results of communication to resolve the issues of partners.

Compensation package
- Paid two-week internship and training
- Shift schedule, which includes 5 shifts per week with morning (09: 00−17:00) and evening (17: 00−01: 00) shifts
- Night shift is compensated for the cost of a taxi to get home from work
- Paid vacation 24 calendar days
- Paid sick leave