Position: Customer Support Manager
Company: Sunsoft
Category: Support
Experience required: no_exp
English level: upper

We are an international company with 17 years of FX market and online trading experience. It was established in 2006 by a group of professionals with a common interest in international finance and IT. Our mission is to provide transparent and secure Forex trading available to anyone.

We are looking for a Customer Support Manager.

Requirements:
English: Upper - Intermediate;
Business Communication Skills;
Problem-solving aptitude;
Analytical mind and business acumen;

Will be a plus, but not mandatory:
Experience in Forex / Fintech Customer Support or Sales;
Command of any Asian language.

Responsibility:
Solving incoming tickets via email, online chat, and phone;
Consulting clients about the products and services;
Working in CRM system;
Calls clients with new offers and promotions.

We offer:
40 hours per week with a floating schedule, night hours may be required;
Fixed salary for support duties;
Sick leave and vacation.
About Sunsoft
Sunsoft is an international financial and technical company engaged in the development and support of financial instruments, trading platforms, and payment services of any level of complexity.

The Sunsoft company was founded 15 years ago and currently has offices in Ukraine, Thailand, Indonesia, and other 6 regions.