Position: Customer Support Officer (Germany and Switzerland)
Company: Materialise
Category: Support
Experience required: 2y
English level: upper

Requirements:
— Experience in Customer Service in the international company, understanding of supporting and ordering process;
— **Advanced, Upper-Intermediate level of speaking and writing English and German is a must;**
— Proven time management, strong organizational and follow up skills;
— Proactive, customer focused, self-motivated and responsible;
— Communication with impact (strong communication skills);
— Problem solving attitude;
— Experience with CRM system is a plus.

Responsibilities:
— Communication with customers (Email and Phone);
— Processing of projects: from the order intake to the delivery;
— Close collaboration with 3D printing production and Sales team;
— Internal software improvement in collaboration with development team (meetings, suggestions, feedback) and support system development in collaboration with colleagues in Belgium.

We offer:

— Build local & international career;
— Contribute in full cycle of product development;
— Be a part of future technologies;
— Use Learning and development system;
— Learn & use English.