Position: Junior Operations Agent for Fulfillment Orders & Catalog maintenance
Company: brightfin
Category: Support
Experience required: 1y
English level: fluent

Junior Operations Agent for Fulfillment Orders & Catalog maintenance

Requirements:

- Degree in accounting, interpreting or 2-year equivalent work experience - would be a plus;

- Work experience in customer support, with text translations, work with large amount of information - would be a solid plus;

- Attention to details, strong organizational and analytical skills are a must;

- Must be comfortable working in a technical fast pace rhythm;

- Upper intermediate or better English communication skills required (written and verbal).

Responsibilities: 

As a Fulfillment Orders specialist you will be responsible for the timely receipt and processing of telecom orders such as: 

- fulfilling device orders, plan changes etc. on providers' portals or by email;

- data maintaining in the system as well as resolving issues with data in the system;

- business communication with providers, users and telecom admins via emails to resolve issues with the orders or data quality in the system;

As a Catalog maintainment specialist you will be responsible for:

- Timely receipt and processing of incidents regarding catalog updates and tasks for catalog reviews;

- Work directly with our customers to understand their complex service catalog requirements;

- Create, link and maintain devices, accessories, services and pricing options;

- Validate availability of catalog items on supplier portals or by correspondence via email;

- Perform recurring catalog reviews and changes per customer requests;