Position: ServiceNow Architect
Company: DataJob
Category: Lead
Experience required: 3y
English level: intermediate

Tasks within the assignment
-  A technical leader who documents the overall platform design and helps to analyze the impact of new requirements
– Ensures platform alignment with the business strategy
– Provides consultative technical leadership to the platform team
– Creates and maintains a detailed view of the existing architecture
– Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
– Resolves technical escalations, including responding to defects
– Participates in process workshops, CCBs and any other Control forum to take key decisions.
– Works closely with enterprise architecture team
– Stratagize and Assists in migrating configuration/Update Sets across instances
– Often the integration expert in the absence of a dedicated role
- Strategize all processes and procedures to keep the Platform compliant from all aspect.
- Participate in process flow analysis and process redesign along with the Project Manager
- Share best practices and be consultative throughout the technical design of the project
- Produce a detailed functional design document to match customer requirements
- Co-team with the Technical Architect/System Lead Developers etc to produce a technical specification for custom development and systems integration requirements
- Participate in internal projects as required
- Maintain current ServiceNow knowledge through self-study and utilization of available training
- Responsible for the development of complex ServiceNow solution estimations. That means involvement in taking requirements from Business Owners, and crafting fast, efficient, and large-scale solutions. Also one must be able to balance business needs vs customization controls vs speed/scale.
- Design of modern web solutions on the ServiceNow platform. This will require experience with modern software development technologies including Web AJAX, JavaScript, AngularJS, and Bootstrap. Experience with modern portable data structures will also be helpful, including JSON and XML.
- Given the right aptitude, significant opportunity for modern R&D including Bot integration, Natural Language Processing with Dialogflow or any other, and integration with large-scale Cloud Management.
- Analyze and translate customers business and technical requirements into a ServiceNow architectural blueprint to support the customer’s established strategic objectives
- Define, guide, and support the execution of the customer’s technical governance processes
- Partner with the customer to develop standards and good practices to support the customer in maintaining its customer’s ServiceNow architecture model - Partner with the customer to develop standards and good practices to support the customer in maintaining the health of the ServiceNow platform
- Collaborate on design and support customers implementation of a platform operating model that improves likelihood of successful go-lives, end-user adoption, and ongoing support
- Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices