Position: Claims Business Analyst
Company: Virtuace
Category: Business Analyst
Experience required: 3y
English level: upper

Virtuace on behalf of our client — American insurance company is looking for a Business Analyst to join our team. Client is a global specialty provider of property and casualty insurance and reinsurance that has more than $110 billion USD in total assets along with $17 billion USD in net assets.

**ROLE RESPONSIBILITIES**
• Lead requirements definition for complex projects and multi-year strategic initiatives. Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups;
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations;
• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval;
• Build strong relationships within the business units and support functions to understand the business needs;
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues;
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible;
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements;
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

**TECHNICAL QUALIFICATIONS**
• 3+ years of business analysis experience with 2+ years in Commercial Auto, Property or Workers Comp Claims;
• Strong experience with claims management solutions; 
• Experienced with iterative and agile methodologies, working knowledge of both SDLC & PMLC processes;
• Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required;
• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation;
• Experience operating and interfacing with business management, including interviewing, walkthrough, negotiation and presentation skills;
• Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the software functionality; • Both clear verbal and written skills are mandatory. Understanding communication channels and escalating appropriately;
• Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint, Project, SharePoint, UI mock up tools etc;
• Must be proficient with process modeling tools (e.g., Visio).

**GENERAL QUALIFICATIONS**
• Excellent problem-solving and analytical skills.
• Experience with visualization tools is beneficial.
• Experience supervising small teams.
• Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
• Team player who works well with technical and business resources.
• Must be able to see tasks through to completion without significant guidance.
• Personal time management skills and ability to meet individual and team deadlines