Position: Customer Service Representatives with fluent Romanian language
Company: Dipocket Limited
Category: Support
Experience required: no_exp
English level: upper

**We offer**
- Annual performance & compensation reviews.
- Training and support during the adaptation period.
- Health insurance.
- Excellent opportunities for personal and professional development.
- Experience of working in fast changing international environment.
- Opportunity to work remotely.

**Your responsibilities will include**
- Handling and resolving support cases.
- Ensuring excellent service standards.
- Verbal and written communication with our Customers.
- Escalating requests and unresolved issues to the appropriate team members.
- Keeping records of any interaction with Customers.
- Helping customers to use our products.
- Translation of scripts, FAQs, emails into Romanian.

**Your profile**
- Romanian language skills (level C1-C2).
- English language skills (level B1-B2).
- Strong verbal communication skills.
- Ability to work both individually and as part of a team.
- Basic MS Office software skills.
- Experience within a call center or customer service is an advantage but not necessary.