Position: Customer Support Team Lead
Company: King Billy
Category: Support
Experience required: 2y
English level: fluent

We are a young team of talented specialists.

At the moment, we have an open position of Head of Support. If you are inspiring, enthusiastic, customer-oriented, and enjoy working with people, the position is YOURS! ♥️

Responsibilities:

— Lead customer success department (hire, manage and motivate);

— Improve customer lifetime value (LTV);

— Develop new channels for interaction with users (chat, messengers, phone, etc...);

— Improve the team’s KPI;

— Develop ways for support processes automatization;

— Train newcomers and prepare tutoring materials;

— Be a true leader by motivating the team and making the working atmosphere productive and comfortable for everyone;

— Work closely with COO to ensure users’ needs are heard.

Requirements:

— English (advanced level).

—Experience in iGaming marketing.

— 2+ years experience in managing medium (5-10) support teams (B2C);

— Previous experience as a support agent (front-line);

— Excellent communication and writing skills;

— You know how to make both your clients and your team happy and satisfied.

— Be ready for extensive training starting from the support department theory of work to Sotswiss's platform :)