Position: L1 incident manager/cloudops engineer
Company: FreySoft
Category: Other
Experience required: 2y
English level: upper

**You will:**

 - Own one or multiple operational processes (Incident, Problem and/or Change Management);
 - Document, and continuously develop these processes based on feedback and data;
 - Communicate them and educate all teams involved to drive engagement (Tech and Business);
 - Manage & Run operationally one or multiple processes (as Problem Manager and/or Change Manager);
 - Problem Manager - Spearhead Problem investigations workshops, root cause analysis. Report and present RCA to senior stakeholders. Record & track corrective actions; 
- Change Manager - Chair CABs for relevant changes, assess Impact & Risk, advise on readiness, communicate to stakeholders and get relevant approvals. Ensure process is followed;
- Drive implementation of processes into Jira Service Desk with the collaboration of other Tech teams;
 - Develop KPIs to measure performance of processes;
 - Report on those KPIs on a weekly/monthly basis;
 - Conduct Incident, Problem & Change trend analysis to identify potential problems and propose solutions working across teams;
 - Participate in the development of an effective reactive, proactive and preventive operational model to reduce downtime of services to customers.

**What we’re looking for from you:**

 - Leadership;
 - You inspire those around you to want to do better for our customers and in doing so provide a platform for people to be their best; 
 - You develop those around you by offering support and guidance;
 - You’re courageous and will always strive to make the right decisions for the business and your team;
 - You have a strong sense of ownership and want to achieve the best possible quality and stability of service.

**Technical skills**

General understanding of cloud technologies and networking (Azure, AWS, Networking, Windows/Linux);
Strong communication skills, good written and spoken English;
Spreadsheet knowledge to build reports;
Develop, create and update documentation;
Jira knowledge is a plus;
Monitoring tools;
Participation in on call duties.

**Our company’s offer includes:**

- Friendly environment and team;
- High compensation;
- Flexible schedule for keeping a work-life balance;
- A completely remote type of job or the mix of remote and office work;
- Additional options in the form of health insurance / sports / equipment;
-  English-speaking club with a native speaker.