Position: Ad Operations Manager
Company: Insticator
Category: Support
Experience required: 2y
English level: fluent

**About the Role**
Insticator is looking for a new Ad Operations Manager to join the TAM (Technical Account Management) team where you will report directly to the Technical Account Management Team Lead. Your role will include ensuring smooth roll-out of Insticator products, including ad serving. Dealing with ad hoc publisher queries and issues relating to performance. The end goal is to be a first line of support for internal teams and provide first class service to help the company move twice as fast.

Ideal candidate would be an open-minded person, focused on results with attention to details. A bonus qualification if a candidate can briefly explain complex things and handle communication with various stakeholders. This role is 100% remote with working hours in the EST time zone.


**Responsibilities and Duties
**
-Maintaining client onboarding while helping account management team
-Communicate (both verbal and written) with clients and internal teams to explain products and implementation schedules
-Assess technical feasibility stemming from sales/client requests and translate that feedback to Product
-Respond to ad hoc technical concerns & problems as well as ensuring smooth implementation & launch
-Help identifying partner issues related to the ad performance
-Collaborate cross-functionally with the Account management team to achieve upsell initiatives
-Contribute to internal documentation furthering development of the department as a whole
 

**Qualifications
**
**Professional Competencies
**
 -A minimum of 2 years experience in a client-facing role with a background in advertising technology preferred (Google Ad Manager)
-Experience using Aniview video platform, technical setup and ad-ops, including an understanding of VAST integration
-Experienced in web site architecture and front-end development (i.e. HTML, CSS, JavaScript)
-Basic understanding of Product/Project Management fundamentals
-Efficient with Google Suite platform (Docs, Sheets, Slides, Gmail)
-Strong organization and time management skills
-Excellent written and oral communication
-Experience in using Chrome developer tools & Chrome publisher console
-Experience using Kibana, tableau will be an added advantage
 
**Cultural Competencies
**
-Detailed orientated
-Collaborative mindset and great teamwork skills
-Skilled at receiving feedback, as well as providing it
-Transparent & communicative, patient
-Curious, research-minded, data-informed
-Ability to set deadlines and deliver results
-Multitasking
 

**Benefits
**
 We offer a diverse package and the chance to grow financially with the company, including: 
-Competitive Salary
-Annual Performance Bonus
-Paid Time Off