Position: Microsoft 365 Help Desk L1
Company: exelegent.com
Category: Sysadmin
Experience required: 2y
English level: upper

As a Level 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process. You must have experience working on a helpdesk.

**Responsibilities include:**
•	Resolve incoming Level 1 Service Tickets and see them through to completion
•	Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
•	Troubleshoot and diagnose basic networking issues. 
•	Communicate with customers as necessary, keeping them informed on service ticket progress
•	Troubleshoot Level 1 Service issues via remote support tools or onsite visits
•	Escalate tickets to level 2 and 3 when necessary
•	Triage vendors to help solve issues outside of the scope of our work
•	Perform on-site hardware repairs / new installations as necessary
**Qualified candidates will have**:
•	Level 1 technical support experience
•	Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
•	Ability to troubleshoot IT issues quickly and efficiently
•	Be able to stay current with ever-changing technology and IT solutions
•	Ability to meet daily goals
•	Excellent communication and customer service skills
•	M365 support technician
•	Email 
•	Antispam
•	OneDrive
•	Teams
•	Sharepoint
•	Intune Microsoft Endpoint Manager
•	RBAC
•	Enthusiastic positive attitude
•	Self-motivation with strong initiative to succeed
•	English level - High intermediate level of English (B2)
•	IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)
•	PowerShell is a plus