Position: Cloud Maintenance Engineer
Company: Mirantis
Category: Support
Experience required: 5y
English level: upper

Mirantis Overview

Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.

Job Description

Mirantis is adding a Cloud Maintenance Engineer to our team! The Cloud Maintenance Engineer will work on our Sustaining Engineering team and provide world-class support for the Mirantis Container Cloud.  You are a friendly, effective communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You enjoy building reproducers and finding bugs. You sling code for fun. You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.


Main Responsibilities

-Contribute to Mirantis flagship product: Mirantis Container Cloud
-Plan and deploy infrastructure on top of AWS and OpenStack
-Monitor and operate development/staging/production environments
-Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
-Partner cross-functionally with product and solution experts to co-develop reference architecture content
-Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
-Engage with the Development Engineering teams to resolve technical issues
-Build and maintain customer based reproducer environments for use by your team and other technical teams at Mirantis
-Reproduce customer issues and package bug reproducers for product engineering
-Diagnose and develop code-level fixes, apply patches, and re-package for customer test
-Drive deep technical post-mortems on behalf of customers

Minimum Qualifications

-BA/BS degree or equivalent practical experience
-5+ years enterprise Technical Support experience or Software Maintenance Engineering experience
-3+ years of practical administration experience in Linux (RHEL, CentOS, Ubuntu) as a server platform. Required experience with Linux OS itself as well as with production level software and hardware. Extensive experience troubleshooting remote Linux system issues
-Hands-on network administration experience. Clear understanding of L2, L3, L4, L7 layers of OSI model
-2+ years of practical experience in SaltStack or other IT automation tools (Puppet, Ansible, Chef) for medium and large environments with practical experience of formulas/manifests/playbooks creation
-1+ year of practical experience with Terraform: describe and maintain resources in a Cloud (any of AWS, GoogleCloud, OpenStack)
-Practical experience in building CI/CD pipelines in Jenkins
-Practical experience in application containerization: Docker, K8s, Helm
-Practical experience in Bash/Groovy/Python programming (at least one language)
-Comfortable with other programming languages (Python, Java, JavaScript)
-Demonstrated ability to perform code-level analysis of complex issues
-Knowledge of REST API and web applications

Will be a plus

-Knowledge of OpenStack
-Knowledge of Go programming language
-Knowledge of Apache Storm, Kafka, ZooKeeper, HDFS is a big plus
-Experience in onboarding applications to the cloud is a big plus
-Knowledge and experience of SDN solutions
-Experience in managing ELK stack
-Experience in managing Prometheus stack


What does Mirantis offer you?

-Work with an established Silicon Valley leader in the cloud infrastructure industry.
-Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
-Be a part of cutting-edge, open-source innovation.
-Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
-Receive a competitive compensation package with strong benefits plan and stock options.