Position: Customer Support Representative
Company: BSG.WORLD
Category: Support
Experience required: no_exp
English level: upper

**Work conditions:**

- Office/Remote
- Working shifts: day/night shift

**What we can offer for you:**

- opportunities to grow as a professional;
- mentoring and support from supervisor;
- friendly young team;
- comfortable workplace;
- 24 days of paid vacation, plus Ukrainian public holidays;
- 3 days off if you need emotional reboot;
- shift schedule (day from 08.00 am to 08.00 pm, night from 08.00pm to 08.00am, 2 days off). For the period of training, the work schedule is 5 days per week, with the need to come to the office.
 
**What is important to us:**
 
- English level at least Upper Intermediate;
- excellent communication skills;
- previous experience in customer service (especially in telecom and SMS services) would be an advantage;
- attention to details and customers needs;
- independence in work;
- desire to learn and improve your skills;
- computer/laptop at home.
 
**What you have to do:**

- providing a high level of customer service;
- providing information and technical support to the company's clients (online via Skype, e-mail, telephone (incoming and outcoming calls);
- working with tickets;
- timely processing of requests from clients, prioritization of applications;
- determination and tracking of ways to solve the problem at the request of the client;
- outbound activity for current customers in order to monitor their satisfaction;
- development and maintenance of existing customer base;
- analyzing company's services and products, finding and controlling the elimination of problems (together with the technical specialists of the company)