Position: Junior Customer Success
Company: YozmaTech
Category: Support
Experience required: 1y
English level: fluent

SafeUP is growing, join us and be an integral part of our mission. We are looking for a responsible, passionate, self-starter individual to join our customer success team. You will be an important part of communicating with our community, and be the face of SafeUP.

🔵Ideologically connected to our mission.
🔵People-oriented with excellent interpersonal and communication skills.
🔵Independent with excellent organizational skills.
🔵Fast learner who is willing to study alone to learn the job.
🔵Passionate about being a part of a fast-growing environment and a get-things-done mentality.
🔵**Native English or Fluent speaker a MUST** (Additional language- an advantage)
🔵Available for 8-hour shifts five times a week.
🔵As a CS Representative, you will:

🟡Verify future users who want to join the SafeUP community.
🟡Respond to live chats with users
🟡Communicate with customers through various channels.
🟡Acknowledge and resolve customer complaints.
🟡Ensure customer satisfaction and provide professional customer support.
🟡Maintain customer records by updating account information on company CRM.
🟡Work as part of a team to respond quickly and efficiently to customer issues.
🟡Have additional projects as they relate to the scope of work for the product