Position: Delivery Manager
Company: Viseven
Category: Project Manager
Experience required: 2y
English level: upper

**Responsibilities:**
• Coordination, communication, and prioritization:
• Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team. 
• Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal).
• Determine the priority of project backlog items in order to deliver the maximum outcome. 
• Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations.
• Serve as primary contact for customer technical inquiries and concerns.
• Perform customer negotiations for delivery milestones.
Delivery ownership:
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Develop process improvements to achieve effectiveness and time saving.
• Delivery team management:
- Manage a delivery team to ensure timely and accurate customer deliveries.
- Perform resource allocations and workload assignments according to delivery requirements.
- Evaluate the performance of team members and determine training needs.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Analysis and reporting:
- Evaluate progress at each iteration - make sure that the development delivers the expected outcomes.
- Providing accurate and regular reports to the management on performance of the service delivery.	
- Report delivery status to customers and organize delivery of all required documentations.
- Prepare recommendations for business decisions that need to be made to meet customer expectations.

**Requirements:**
• 3+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
• Working experience with Jira, Confluence, MS Project
• Upper-Intermediate level of English both speaking and writing.
• Multitasking, ability to work on several projects simultaneously.
• Experience in the process set up inside scrum team
• Experience of personas writing
• Experience in working with SaaS applications
• Experiences with modelling notation (bpmn, uml)
• Strong organizational, negotiation and conflict resolution skills
• Product development mindset
• Ability to go to business trips abroad. 

**What we provide:**
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
- Competitive compensation and regular performance based salary and career development reviews
- Passionate experienced team, friendly atmosphere
- Professional and career growth
- Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
- Non-documented sick leave - 4 business days per year
- Documented sick leave - 20 business days per year
- Family leave - 3 paid business days in case of marriage, childbirth or bereavement
- Comprehensive medical insurance
- Opportunities to participate in professional forums and conferences
- Regular corporate events and team-buildings