Position: Customer Support Representative
Company: Scout Gaming Group
Category: Business Analyst
Experience required: 1y
English level: intermediate

What you should have:
Experience from a similar type of role / work.
Proficient written and verbal Ukrainian and English skills.
Excellent business communication skills.
Strong desire to help customers and solve their problems.
Ability to listen and come up with solutions to customers problems.
Keen eye for detail.
Willingness to work shift hours (day, evening, night shifts and weekends).
An advantage if you have experience with QA testing.
Experience from sports, gambling is a plus but not mandatory.
Regulatory and compliance knowledge is a plus
As a person you are:

Responsible, solution-oriented and enthusiastic about Customer Support
Sport-loving, self-motivated, and with a positive attitude.
Good collaboration skills.
Help your colleagues, not because you have to, but because you feel like it.
Solution-oriented and flexible attitude that gets the job done.
Your working schedule:
We have day and night shifts;
You will have 5 working shifts during a week, inc. 2 night shifts, and 2 floating days off;
Where will you work and with whom?
You will be working from our Lviv office which is located in the city center. The office is light and playful, we even have a Playstation, table football, and a resting room.
Our Customer Support Team has 12 team members among 81 employees in Ukraine.

What we offer:
We have established an environment where our team members have autonomy, trust, and team support to solve exciting challenges, contribute to product development, and opportunity to grow their careers.

We, among others, offer our employees:

Healthcare and fitness reimbursement;
20 working days of paid vacation;
Fully covered sick leave;
Growth & Development (internal knowledge sharing; online courses; workshops and conferences; English courses; corporate library and Pluralsight subscription).
Additional Information

Career Level: Junior-Middle
Job Type: Full-Time
If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter.