Position: Сustomer Care Manager (Support)
Company: UniSender
Category: Support
Experience required: 1y
English level: pre

Hi! The number of our customers is growing, and we are expanding our customer care department and are looking for a new colleague :)

**Our Product**
Our main product is a marketing platform for small and medium-sized businesses. With it, users can download and segment their customer base, make a cool letter in one of the editors, send it to their customers and watch analytics on sendings. In addition to email newsletters, we do SMS and Viber mailings and develop several new sub-products.

**Who you are**
This position will be interesting for those who feel confident in communicating with customers, love to solve problems, and are ready to study a large array of new information. Our core values are love for our work, the ability to take global responsibility, flexibility in decision making, and our actions, independence, and ability to work in a team. If these values are close to you, then we can work together productively and help each other grow.

**Skills and qualifications**
— Fluency in Russian and Ukrainian languages - written and spoken
— Experience advising clients by phone/online chat
— Understanding how mail services and HTML/CSS work

**What you`ll do**
— Process incoming customer requests (phone, online chat)
— Accompany the work of the web-service (moderation, troubleshooting)
— Work with bug tracking system (Jira)
— Communicate with other departments to solve current problems

**What from us**
— Work in a profitable product company
— Work with super-adequate management. In our company, nobody poses impossible tasks, projects for “yesterday” — everyone cares about maintaining a healthy and friendly atmosphere, and also none of us think that we know everything, we listen to each other’s opinion
— We pay for attending events that interest you (professional, of course, not dance ones, for example), buy any books you need for inspiration, and compensate for online courses and other training formats
— Official employment from the first working day, pay 24 calendar days of vacation and all sick leave
— Flexible work schedule (the ability to choose a shift). But, at the same time, this is a full-time vacancy, not a side job
— A. Well, yes. We have our own house on Podil an amazing view terrace