Position: Head of Customer Support
Company: SoundCampaign
Category: Support
Experience required: 2y
English level: fluent

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.


About Us:
We're a tech company that helps music artists from any part of the globe by getting their music on playlists by curators and influencers.


Head of Customer Support Responsibilities:

- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team’s ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.


Head of Customer Support Requirements:

- 2 Years+ of proven experience as a Customer Support Team Lead/Manager, preferably within a similar environment.
- Thorough knowledge of legislation pertaining to consumer protection.
- Prior experience in a managerial or supervisory role will be advantageous.
- Top-notch oral, written, and interpersonal abilities.
- Well-developed arbitration skills with the ability to remain impartial.
- Affinity for multitasking with precision.
- Capacity to accept and utilize constructive criticism.
- Alignment with our company’s values.


Benefits:

- You can work as much as you want: we will pay you a salary, but if you work extra hours you will get paid
- Flexible Vacation: if you need time off, just let me know.
- Opportunity to advance: if you do a good job we will give you a raise and an opportunity to grow with us