Position: Technical Support Specialist
Company: airSlate
Category: Support
Experience required: 1y
English level: fluent

**airSlate welcomes a talented Technical Support, a professional who will join a project for SignNow team.**

signNow is an electronic signature solution that enables businesses with everything they need to quickly and efficiently send and eSign their documents.

More than 100 million users trust airSlate’ suite of products to automate routine document tasks with full control over their processes and their data. As a member of SignNow team, you’ll be part of the next chapter of growth as our brand expands and we bring new products to market.

**Responsibilities:**
- Resolving all types of technical support issues received via ticketing system, chat or phone;
 Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
- Consulting our clients of implementing our solution;
- Updating Help Center documentation and knowledge base.

**Requirements:**
- Experience 1+ year on a Technical Support position in IT company working directly with B2B customers;
- Customer service skills and passion for helping others;
- Fluent English, excellent grammar and writing skills;
- Flexibility in work hours to accommodate US market;
- Experience working with Google Chrome “Developer tools”;
- Basic knowledge of Jira and Kibana will be a plus
- Experience working with integration platforms (e.g. Zapier\MS Flow) and CRMs (Salesforce\Netsuite) is a plus.

**Would be a plus:**
- Basic understanding of HTTP requests and responses structure;
- Basic understanding how API works.

**What we can offer:**
— Flexible work environment
We have embraced flexibility in the workspace. You can choose to work from the office, remotely, or hybrid.

— Professional growth opportunities
We love learning! For every team member, we cover professional development courses, conferences, literature, and English classes with native speakers so you can improve your skills or learn something new.

— Health and wellness
Health is not only about going to the doctor. Aside from covering a Luxmed subscription, we offer every employee a multisport card, access to the office’s massage room, free lunch, and healthy in-office snacks to keep you energized.

— Compensation and benefits
In addition to a competitive base salary, we reward our team members’ performance with monthly bonuses to celebrate and recognize achievements, time, and effort.

— Open communication with top management
At airSlate, we encourage every employee to share their thoughts, ideas, or concerns with our management team. If you wish, you can talk to our CEO, senior management, or team leads at any time.

— airSlate Junior Club
We love our extended families! All team members with children get access to kid’s club events that include cooking classes, creative activities, and educational online games.

— airSlate Care
Our charitable program includes technology donations to schools, delivering food packages and meals to the elderly, and volunteering at animal shelters. We also match donations made by our team members.

**Our products:**

airSlate

airSlate (airSlate) automates business processes, helps teams forget about routine work, and empowers them to devote time to things that really matter. airSlate cloud solutions span PDF editing, workflow automation, eSignature workflows, and robotic and document process automation.

signNow

signNow (signNow) is a product that helps users organize work with documents in an automated way: signing, adding a range of fields to a document, requesting signatures from recipients of documents, exchanging attachments, working with group signatures, and requesting payments from others.

pdfFiller

pdfFiller (pdfFiller) is a B2C platform that allows you to manage, create, and edit PDF documents and forms in the cloud. The product transforms a static PDF into an interactive experience for the sender and receiver with an end-to-end document management solution.

DocHub (DocHub) is a Google-integrated PDF editor and eSignature solution. The product empowers anyone to streamline document editing, signing, distribution, and forms completion. The deep integration with Google Workspace allows users to import, export, modify, and sign documents directly from Google apps.

airSlate Academy

The airSlate Academy team is building an educational platform based on SaaS products. For now, we have 4 different projects: the airSlate Academy, the pdfFiller Academy, the signNow Academy, and the Partner Academy.

airSlate Academy — www.airslate.com/academy
signNow Academy — www.signnow.com/academy
pdfFiller Academy — www.pdffiller.com/en/academy
Partner Academy — reseller.airslate.com/academy