Position: Account Manager
Company: Langate
Category: Other
Experience required: 3y
English level: upper

About Langate Software
Langate is an IT service provider helping companies of different sizes develop innovative solutions and solve complex challenges. We always have the client's best interest in mind, so we profoundly analyze the current state of the business and its goals. Our full immersion into a project and deep tech expertise help us develop cutting-edge software that brings value to end-users and fosters business growth.

Required skills:
• 3+ years of account management
• Practical experience in IT field is required
• Maintain a middle level of relevant domain knowledge to have meaningful conversations with client’s
• Client-focused solutions experience
• Planning relations with customers
• Communication, analytical, and presentation skills 
• Excellent listening skills and ability to understand and interpret customer needs and handle their expectations
• Build and strengthen client relationships to achieve long-term partnerships
• Take inquiries and requests from customers and address their needs
• English - Upper-Intermediate

Responsibilities:
•  constant communication with our clients as a single point of contact;
•  create CRM-system for managing multiple clients relations;
•  case solving;
•  constant client service improvement;
•  managing customers’ expectations;
•  developing positive long-term customer relationships;
• handling customers’ objections and needs;
•  upselling to existing clients, extending the developers teams.
 • participation in pre-sales processes 

We offer:
•Competitive salary 
• You will have a mentor in the implementation of the sales plan
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons
• Flexible work schedule
• Official Ukrainian holidays are non-working days
• Career development plan
• Friendly team of young IT professionals
• Workshops
• Mentoring program