Position: Lead Technical Writer
Company: N-iX
Category: Technical Writing
Experience required: 5y
English level: fluent

We are looking for a Lead Technical writer to join our team. The technical writer will work with the Solution Architect team to create system documentation that reflects the software or system details for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal developer documentation, including code diagrams and API references. The goal of a technical writer is to produce high-quality documentation that meets the needs of its intended audience. 

**Job responsibilities :**

- Producing high-quality architecture documentation that is appropriate for its intended audience
 -Working with internal teams on product and documentation requirements
- Writing easy-to-understand user interface text, online help and developer guides, procedures, and policies.
- Creating and refine technical information and other various materials for explaining products and services
- Project management support with internal, small, and midsize projects.
- Suggesting best practices and optimizations throughout content generation projects
- Collaborating with fellow technical communicators to develop new approaches for creating more precise and engaging knowledge base articles for the company
- Managing license scope, make audit, provide relevant reports.
- Managing domains, SSL certificates, IT assets
- Holding interviews with subject-matter experts to ensure specialized topics are appropriately addressed.
- Analyzing information required for the development or update of policy, procedure, and form documentation.
- Review and/or copy-edit content developed by other members of the team.
- Working with product managers, solution architects, and engineers to produce and maintain world-class documentation, including User Guides, Integration Guides, Solution Documents, In platform documentation (tooltips, welcome instructions, diagrams etc.).
- Building and maintain internal aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Gathering internal customer feedback on documentation to improve usability.
- Acting as an editor to ensure consistency in technical documentation across 
- Working with documentation publishing software (MadCap, RoboHelp, Wiki-based, Confluence) and /or similar.
- Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations.
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
- Assist in planning, scheduling, and tracking projects.
- Maintain a library of application documentation, cataloging it for internal and/or external use.
- Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
- Creating in-depth user guides, FAQs, technical overviews, and in-product help documentation.

**Requirements:**

- Good technical writing skills, verbal communication skills
- Detail-oriented person with strong time management and organizational skills
- Ability to take existing and potential content and improve it
- Convert complex documentation to easy language for multiple audiences
- Create product manuals with screenshots and tutorials
- Bachelor’s degree or higher 
- Project management strong experience
- Strong research and analytical skills
- More than two years' experience in technical writing, project management
- Proficiency in word processor programs such as Microsoft Word , Excel, Power Point, PDF
- Speaking English fluently
- Draw.io experience
- Familiarity with HTML and CSS preferred
- Strong experience with both print and digital media formats
- Experience working with Agile/Scrum software development teams
- Writing content for software applications using a CMS
- Experience working with Subject Matter Experts (SMEs) both in-person and remote
 -Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance
-Strong experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
- Attention to detail with a creative eye, passionate about learning and developing
- Strong visualization skills

 **Good to have:**
- Markdown knowledge and experience
- UML knowledge
- Various ERP and ECM experience