Position: Senior Account Operations Manager
Company: Epam
Category: Other
Experience required: 3y
English level: fluent

We are seeking a Senior Account Operations Manager to join our fast-growing team and become a part of our customer-facing sales team. In this role, you will drive the existing offers in Europe and identify and support new opportunities for successful cooperation with our customer.

The ideal candidate for the role of a Senior Account Operations Manager should be passionate about building relationships and providing excellent support for external and internal customers. In this position, you will serve as primary contact for key accounts, ensuring that Sales, Support, and Engineering are working effectively together to meet their needs.

If you are strategic, resilient, engaging with people and a natural self-starter; if you have a passion for solving complex problems this could be the perfect opportunity to join our team.

RESPONSIBILITIES:

Build/maintain a functional channel of communication with key accounts, building rapport and understanding their business needs customer
Proactively identify new customer necessities, expand opportunities and drive negotiation up to the contracting stage
Driving onboarding process and ensuring successful support in early adoption phases
Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
Tracking and reporting on key account health metrics, driving any changes needed

REQUIREMENTS:
2+ years in account management or customer-facing role
Experience in both consulting and pre-sales is ideal
Experience working in fast-paced technology companies
Familiarity with the Unreal Engine or similar technologies
Experience in computer graphics applied to Training and Simulation industries
Willingness to travel 25-30% after COVID
Excellent spoken and written English (at least upper-intermediate level)