Position: CRM Analyst
Company: Namecheap
Category: Business Analyst
Experience required: 2y
English level: intermediate

Requirements:

- Degree in Economics / Statistics / Math
- Strong SQL knowledge
- Good theoretical background in math and statistic
- Understanding predictive analytics
- Experience building visualizations in Tableau or other similar tools
- Understanding of LTV / CAC, Conversion Rate, Cohort analysis, Retention Rate
- Analytical mindset
- Understanding the email campaign metrics would be a plus
- Upper-intermediate English (written and oral)

Responsibilities:

- Email campaigns target audience lists creation using existing customer base
- Help the CRM team with the target audience criteria defining
- Evaluate the email campaigns effectiveness
- Email campaigns A/B test results processing
- Identify areas of opportunity in order to facilitate the growth and engagement of Namecheap customers base
- Customer base trends surveillance and explaining the deviations
- Customer base segmentation
- Help to maximize customers retention rate
- Ensure that data is tracked in the proper manner
- Looking for alternative data sources and tools
- Initiate deep digging analysis
- Create visualizations and presenting them to the stakeholders

We offer:

- High & competitive salary
- Challenging work in an international professional environment
- Opportunity to influence software development process, to be the owner of the product in your field of expertise
- Opportunity to apply SAFe methodology
- Flexible management
- Flexible / Casual Leave
- Relocation Bonus when moving from a different city / country
- Full benefits package: paid vacation and sick leave
- Continuous professional development (free internal and external professional trainings)
- Free English classes in the company office
- Free use of the services provided by Namecheap (for non-commercial purposes)
- Quarterly teambuilding activities and company corporate events
- Coffee, tea, fruits