Position: Support Operator
Company: Creatio
Category: Support
Experience required: 1y
English level: upper

Creatio is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners and thousands of customers, Creatio operates in 100+ countries worldwide.



We are looking for a Support Operator (L1) to interact with our clients from Global Markets.

Responsibilities: 

• Manage daily correspondence

• Phone consulting

• Register incidents, classify and rout them

• Solve the 1st level incidents

Desired skills: 

• Fluent English (Advanced)

• Excellent communication skills (ability to communicate with users via phone)

• Experience and understanding of the ServiceDesk principles

• Basic knowledge of operating systems

• Team player with attention to detail and the ability to find compromises

• Quick learner

• Readiness to individually approach each client