Position: Technical Support Specialist
Company: Bunny.net
Category: Support
Experience required: 1y
English level: fluent

**Skills & Experience**
Job titles: 	Support Engineer
Experience level: 	Mid, Senior
Tech stack used: 	
Support, Wordpress, HTTP, OpenSSL, Troubleshooting, Networks, HTML/CSS
Primary skills we consider: 	
Support, Wordpress, HTTP, OpenSSL, Troubleshooting
Secondary skills we consider: 	
Networks, HTML/CSS

**Logistics**
Base salary: 	Undisclosed
Employment type: 	Permanent
Remote working: 	Remote
Remote locations: 	Europe, United States of America
Visa sponsorship: 	Not available

We believe great performance should be simple at any scale. We obsess about customer experience and strive towards constant innovation, with a goal of helping developers build a faster, safer, and more reliable internet. Our mission is to make the internet hop faster.

From just a few requests per second in 2015, bunny.net is now trusted by some of the most known brands in their industries.bunny.net is based in Slovenia, but developed by a skilled and passionate team around the world. We have taken our 10+ years of experience to push to new boundaries and disrupt the CDN market.

At bunny.net, our vision is to build and provide an innovative, reliable and lightning-fast content delivery solution with enterprise-level security, features, stability and a cost effective pricing in a simple, easy to use package.

**About the role:**
We are looking for a passionate person who loves a challenge and helping people. Your job will be assisting customers with technical issues, answering questions and assisting with discovering problems and implementing a solution. To provide better 24/7 support times, we are currently preferrably looking for a new member from Asia, Oceania or American region.

We are looking for someone that is able to work independently and is not afraid to spend some time resolving a problem while still asking for help if needed. Great people skills and communication skills are key to ensure we provide an outstanding experience to our users.

**Your tasks:**
Communication with customers and resolving technical problems
Assisting customers with setup and integration of our products
Diagnosing and resolving network issues
Troubleshooting technical issues
Following up with clients to ensure the problem is resolved
Providing timely and accurate customer feedback
Providing customer support via live-chat and ticketing system

**Requirements:**
1+ years of prior work experience in IT Technical Support field
Passion for helping people and offering an amazing customer experience
High IT affinity and basic technical understanding
Excellent interpersonal skills.
Independence and great communication skills
Fluent English level (C1+)
Basic knowledge of WordPress
Knowledge of HTTP and SSL

**Bonus:**
Past experience with CDN technical support
Familiarity with networking technologies
Basic knowledge of HTML/CSS
Basic knowledge of support desk systems

**Company Benefits**
25 paid vacation days (each member also has free holidays based on the country he/she works from)
100% remote
Flexible time
Parental leave
Office budget
Learning budget
Better help subscription

**Interview Process**
Introductory video call
Video call with Founders
Offer