Position: API Support Specialist
Company: airSalate
Category: Support
Experience required: 1y
English level: fluent

SignNow is a full-featured, easy-to-use, and cost-effective e-signature solution. SignNow has integrations with Salesforce, SharePoint, Office365, G-Suite, and many other platforms.
The signNow API allows customers to integrate eSignatures into custom apps, website or CRM.

API support works directly with customer and developers to assist them with their API, authentication, and SDK questions. API support also creates API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more.

Requirements
-  Customer service skills and passion for helping others;
- Fluent English, excellent grammar and writing skills;
- Flexibility in work hours to accommodate US market;
- Demonstrate ability to troubleshoot and triage complex, code-related technical issues
- Experience with Internet technologies including REST APIs, JSON, XML
- Experince with Zapier/Salesforce

Nice to have
- Basic understanding of any coding languages is a plus - PHP, Java, Python, Node.js

Responsibilities
- Perform troubleshooting and development assistance to the signNow customers
- Assist the customer with how to questions, technical articles, and tutorials on some of the basic to upper-intermediate level use cases of signNow APIs and SDKs
- Act as a Subject Matter Expert for Advanced signNow Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, signNow For Salesforce/Zapier and more.
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications