Position: Telephony Engineer II
Company: GeeksForLess
Category: Other
Experience required: 3y
English level: upper

Requirements:
•	Experience with Mitel PBXs, IP Telephony Platforms, Voice Mail Systems, and applications to include but not limited to Unified Messaging, Collaboration tools, etc.
•	Experience with related Avaya solutions.
•	Must be strong in teamwork, problem solving, decision making and verbal/written communications.
•	Ability to work independently via ServiceNow ticket queue in resolving end user Telephony related issues and performing MAC activity.
•	Ability to interact with internal employees and collaborate with onshore Telephony peers.
•	Broad knowledge of telecom systems, dial plans, switching architecture, telephony, and wiring.
•	Online and available for escalations and meetings from 8 AM – 4 PM.

Responsibilities:
•	Plan, design, implement and support Telephony related technologies including IP Telephony platforms.
•	Provide subject matter expertise around the specific telephony technologies.
•	Troubleshoot and resolves operational outage and it pertains to Telephony in our production environment.
•	Establish and maintain close working relationships with other IT network engineers, system integrators, business analysts, procurement staff, etc.