Position: IT Support Analyst
Company: Tallium
Category: Sysadmin
Experience required: 3y
English level: upper

**Your role**
 
 Are you an expert when it comes to technology like video conferencing ? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
 
**We’re looking for a IT support analyst to:**
 
•      support the Service & Product Manager across several technical domains
•      ensure workflows, processes, tooling and applications are of the highest quality standard
•      contribute expertise to the management of existing and new IT products and services 
•      define workarounds for known errors and initiate process improvements
•      maintain a knowledge database
 

  
**Your expertise**
 
•  3+ years of hands-on experience with video conferencing technology.
•  Good knowledge of video protocol like SIP & H323.
•  Hands-on experience on Cisco telepresence and Tandberg  video conferencing devices and infrastructure
•  Experience with Video devices like Cisco SX80 , Cisco Spark Room Kit , Cisco Telepresence IX 5000 , Cisco Meeting Server , Telepresence Management Suite , Cisco Expressway Edge/Control is desirable.
•  Ability to solve complex issues, good at problem statement analysis and solution design thinking
•  Some knowledge of data networking (routing, switching)
•  Confident communicator that can explain technology to non-technical audiences
•  Capable of understanding client needs and translating this into products and services