Position: IT Director
Company: Helpware
Category: Lead
Experience required: 5y
English level: upper

**Objectives and Responsibilities of the Director IT Operations**

**Leadership/Supervisory Role:**
The Director IT Operations first and foremost is a high-level departmental leader who develops and maintains the IT department’s strategic road map, ensuring that information technology capabilities continually support the 
overall business’s goals and objectives. The Director IT Operations creates and implements IT policies and procedures that enable strong security, compliance and risk-management capabilities. In his leadership position, the Director IT Operations explores new technologies and software as appropriate and in conjunction with the Chief Information Officer oversees the architecture and implementation of ongoing support of the network, server, and communications infrastructure in order to ensure high performance of the IT 
department.
The Director IT Operations assumes responsibility of management of the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections.
In this capacity, the Director IT Operations provides supervision and direction to key IT support personnel, promoting their professional growth, and readying them for the occupation of his position in the future.

**Strategy and IT Infrastructure:**
The Director IT Operations will also play a strategic role in the IT department where he collaborates on the selection, implementation, and upgrade of the business’s software/applications and services. He implements and 
documents a business recovery strategy for the purpose of resuming operations of system architecture in the event of a disaster.
The Director IT Operations also establish security architecture and implements procedures and controls that ensure that information and data are secure and in compliance with the security and storage regulations of the business. He further leads the process and team members in the analysis, enhancement, and tailoring of current practices and existing systems in order to increase operating efficiencies as well as reduce and cut costs within the business. The Director IT Operations works to ensure consistency and maintainability of existent infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions.
The role also provides support in developing and maintaining operational and capital budgets in order to address the needs of various areas of the IT department, for example, system infrastructure, security, networks, and databases. He also ensures adherence to overall financial objectives of the business and tracks the annual departmental expenditures and directs the department’s financial needs in conjunction with the financial department.

**Collaboration and Support:**
The role of the Director IT Operations is a collaborative one and, as such, he builds a collaborative culture within the department and partners with various departments within the organization. The Director IT will support the Chief 
Information Officer in collaboration with the financial department in determining the IT department’s financial needs as well as the financial allocation amongst departmental teams.
He also provides support to the Chief Information Officer in the business technology planning process as well as the analysis of departmental efficiencies and effectiveness. He additionally works closely with the customer support team in gathering consumer feedback and developing insights that will lead to the improvement of IT services.
The Director IT Operations also partners with the human resources department in determining the criteria for hiring and recruitment of the IT department in order to guarantee consistent and high departmental performance.

**Analysis:**
The Director IT Operations plays an analytical role where he constantly 
assesses the effectiveness of the existing sites, software/applications, data, and processes developed by the department. He analyzes complex business requirements and makes recommendations to the Chief Information Officer for technical solutions, ensuring that these solutions are aligned with the overall business vision, mission, and direction.

**Knowledge:**
The Director IT Operations plays a lead role in the maintenance of knowledge within the IT department, coordinating the implementation of best practices 
and the adoption of suitable trends. He also keeps track of licensing on all IT related items.

**Other Duties:**
The Director IT Operations will perform similar duties as he deems appropriate for the proper execution of his duties and duties as assigned by the Chief Information Officer.

**Required Qualifications of the Director IT Operations**

**Education**:The Director IT Operations position is preferred to hold a degree in Computer Science, Information Technology, or any other related field. An equivalent of the same in practical experience is also acceptable for the position.

**Experience**:A candidate for this position will must have had a minimum of 10 years in working experience in a senior IT position within a fast-paced and constantly evolving environment, preferably working in a managerial role in TechOps and/or DevOps. The candidate must demonstrate successful experience leading a TechOps or DevOps teamin the management of information technology and information systems.The Director IT Operations will also demonstrate experience with a wide variety of productivity and business software and have a proven track record of creative solution delivery and delivery on business needs. He must demonstrate an intimate understanding of network infrastructure technologies, inclusive of security solutions, for example, anti-SPAM and anti-virus technologies.He will also demonstrate a deep understanding of telecommunications and have vast experience in disaster recovery planning and implementation as well as data storage solutions. He must have expert knowledge in building and leveraging open-source technology.

**Communication Skills**:The Director IT Operation must have exceptional English communication skills both in written and verbal form. This is especially so for his leadership position where he will be required to convey instructions and sensitive information down the line to the TechOps and DevOps departments. The clarity of thesecommunications will determine how effectively tasks are executed in the IT department.The Director IT Operations will also need great communication skills in his collaborative role, similarly, determining how effectively collaborative tasks are handled. He will further need exceptional skills in drafting reports for the Chief Information Officer. These reports must be clear, concise, convincing, and unambiguous.

**Technology/Software**:The Director IT Operations must be technologically adept and possess exceptionally good computer skills. He must be highly knowledgeable in desktop/server technologies, network infrastructure, enterprise level Cloud technologies and be competent in cybersecurity and regulatory compliance standards.He must also possess a deep understanding of Google Workspace, Google Cloud Platform and AWS technologies. The candidate will demonstrate an understanding of SQL databases design and have a demonstrated ability to build sites and software on Google and/or AWS environments.

**Interpersonal Skills**:The Director IT Operations will be an enthusiastic problem solver, have advanced critical and strategic thinking skills, have strong attention to detail, have a strong understanding of business processes and the integration of technological processes, work comfortably with senior business leadership, work comfortably in a collaborative environment, be self-motivated and proactive going beyond the call of duty, and have an ability to stay calm in the face of adversity and uncertainty.

**Leadership/People Skills**:The candidate must demonstrate exceptionally strong leadership skills, having an ability to influence a cross-functional group towards a unifieddirection and having an ability to influence senior business leadership. He must also be a people person who inspires trust and confidence in others, enabling them to easily trust in his insights and judgments and readily follow in his directives.