Position: Service Level Engineer
Company: SQRD.tech
Category: Other
Experience required: 3y
English level: upper

Our client, a company operating across Europe, is known for providing cutting-edge IT services. With a strong background in the telecommunications sector, they offer a comprehensive suite of services. What sets them apart is their ability to support clients throughout the entire value chain, providing guidance on processes, architecture, and delivering managed services.

Important for the client
Must haves:
- Telco experience
- Devs need to be educated for 4-6 weeks (remote).

Focus:
- Coordination & Documentation of Service Management processes (ITIL)
- Focus on BSS landscape (Operations - Department)
- Requirement Analysis of Service Support processes
- Partner management (Requirement analysis and coordination with external partners)

Technical Skills:
- Mobile Fixed & Cable know-how
- BSS Knowledge (Business Support System)
- Solution Design and Service Management know-how
- Project Management skills
- ITIL know-how (SLA Management; Incident, Problem, Change & Request Management; Service Desk; Partner Management
- To ensure new/modified services will fit into VF Service Support Processes

Academic studies:
- Computer Science
- Communications Engineering
- Industrial Engineering
- Or comparable courses

Certification (suggested)
1. ITIL V3 Certifications (Foundations, Practicioner)
2. ITIL V4 Foundation
3. Certified Scrum Master (PSM I and II)
4. Certified Product Owner (PPO)
5. SAFE for teams