Position: Network Engineer (T1)
Company: AllSTARSIT
Category: Support
Experience required: 1y
English level: upper

In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today. 
 
**Responsibilities**
 
• Own and manage customer issues and see problems throughout resolution 
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping 
positive, and “can-do” attitude 
• Work directly with R&D and Product Management on customer issues upon full resolutions 
• Be a focal point for the customer’s need and become a trusted advisor with customers by deeply 
understanding their business and aligning their needs with our solutions 
• Nurture the relationship with the customer through ongoing communication and periodic 
meetings 
• Act as a customer advocate internally while effectively collaborating with internal teams 
including product management, engineering, sales, and finance 
• Track and monitor customer status and identify both areas of concern and growth opportunities 
• Be a part in building and expanding the company’s Global Support Services 
 
**Requirements:**
• Has more than 1 year of experience working as a Support/Network Engineer (required) 
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers 
• Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP  
• Experience with VPNs, IPSec, BGP, security protocols, and standards 
• Familiarity with WAN/SD-WAN/ MPLS networks   
• Great troubleshooting abilities and passion to dive into complicated technical problems in real 
production environments  
• Experience working with Cloud, SaaS technology provider **(advantage)** 
• Excellent oral and written communication skills with a passion for working with customers 
• Ability to adapt and work efficiently in a rapid changing dynamic environment with willingness 
to manager multiple simultaneous projects 
• Ability to work with globally dispersed, cross cultural team