Position: COO/ Chief Operation Officer
Company: Wow 24-7
Category: Other
Experience required: 2y
English level: fluent

**WOW24-7** an international outsourcing company. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

**WOW24−7** collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking a **Chief Operation Officer**. 

**What you need to do:**
- Take responsibility for quality service delivery for several customers
- Develop, implement, document and maintain business processes based upon financial impact to desired business goals (satisfaction rate rase and churn rate reduce);
- Build dashboards and reports to ensure clear understanding of business units performance;
- Communicate with сlients;
- Ensure service levels are maintained and customer satisfaction achieved;
- Oversee budgeting, reporting;
- Control the quality of services provided and new clients onboarding;
- Work with the company management to determine values and mission, and plan for short and long-term goals;
- Help promote a company culture that encourages top performance and high morale;


**You are a great candidate, if you have:**
- Experience in customer support services/outsourcing space. (200+ people);
- Proven track record of exceeding expectations, pursuit of excellence;
- Project management skills
- Excellent written and verbal English.

**We offer:**
- Comfortable and quiet workplace/opportunity to work from home
- Win-win-relationship;
- Opportunity for learning and development;
- Freedom of action and opportunity for self-realization;
- Maximum open feedback;
- Ability to work remotely;
- Stable environment and career development opportunity.