Position: Junior/Middle Technical Support Engineer
Company: Wildix
Category: Support
Experience required: 1y
English level: upper

Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world via web browser and the app and increase their productivity and become more efficient.



Due to continued growth within Europe and the Americas, Wildix is pleased to make available the position of Junior/Mid-Level Technical Support Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company.



Required Skills:

basic knowledge of VoIP protocols
good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP)
Basic knowledge of Linux OS
Experience in problem analysis and resolution, previous experience in technical assistance/help desk
Strong communication, technical and analytical skills
Quick learner, eager to learn new products and technologies
Team player with a high level of dedication and commitment
Good written and spoken English (B2+)


Primary Responsibilities:

Respond to support queries by phone, email, chat, ticketing system
Advise customers on the proper use of the product
Identify, analyze and troubleshoot technical issues to provide help in a timely manner
Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
Use OTRS and JIRA to manage tickets


Desirable skills:

Experience working with VoIP PBX’s and Unified Communications
Ability to analyze SIP call flows with Wireshark and use tcpdump, ngrep or sngrep
Basic knowledge of virtualization technologies (HyperV, vmWare)
Basic knowledge of Microsoft Windows Server
Experience with Telecommunications standards DECT / SIP / ISDN / Analog


We Offer:

Opportunity to work in a young multinational team of professionals
Paid lunch and vacations
Flexible full-time work from 10 am to 7 pm with one hour of lunch break (2-3 pm)
Work from home up to 40% of the time
Office in the city center with good transport connections
English Courses