Position: Implementation Specialist
Company: Form.com
Category: Support
Experience required: 1y
English level: upper

Implementation Specialist is responsible to provide solution consultation and configuration services for clients looking to deploy forms on the Form.com platform.

Responsibilities:
Implementing and/or configuring form build solutions
Participating in regular status calls and meetings with clients and internal staff
Building configurations for workflow and data mapping
Ensuring collection of documents required for product implementation
Keeping the PjM up to date on implementation progress and any issues that arise that could stall the implementation
Assisting in pre-go-live user acceptance testing (UAT) efforts and responding quickly to issues that arise
Creating and maintaining technical documentation related to form configuration
Collaborating with internal teams
 
Required Experience/Skills :
1+ years’ experience in a customer facing role within software
Knowledge of web-based technologies and experience working with HTML, XML and CSS
Experience working with Microsoft Office Suite applications including Word, Outlook, Excel, PowerPoint
Experience working with JIRA to manage development projects, tickets, and tasks
Experience with technical product support and troubleshooting
Experience delivering software training using online training tools
An instinct to innovate existing processes and scale workflows
Exceptional written and verbal communication skills required
Strong workflow analysis, process integration and problem-solving skills
Ability to prioritize and handle multiple, complex projects simultaneously
Ability to work effectively remotely and with a geographically dispersed team
Strong analytical, problem-solving, and troubleshooting skills required
Strong attention to detail, self-motivation, and solution-orientation required
Time management skills
Customer focused with a real passion for providing excellent customer service
Excellent interpersonal communication and presentation skills
An ability to be assertive yet respectful

About Form.com:
Our flagship product, Form.com, coupled with our extraordinary services offerings makes us the global leader in enterprise inspection software. Whether it’s streamlining data capture, automating operations, or dramatically improving data analysis, we deliver unique cloud-based solutions configured to specific enterprise needs. Since beginning operations in 2002, we have become the premier solutions provider and a strategic technology partner for many of the world’s largest enterprises.