Position: Support Engineer
Company: KaaIoT
Category: QA
Experience required: 2y
English level: intermediate

We are looking for the Support Engineer ninja to improve the beautifully crafted product that helps millions of people to enjoy their remote work! You will be responsible to deliver production-ready functionality in a cross-functional team and will be able to reach millions of people with your best effort and working time as part of a multinational team of highly skilled developers.

**Requirements:**
Strong service orientation and passion for helping people
2+ years of experience in an IT support role
Proven analytical and problem-solving abilities
Experience with Okta, Slack, Zoom, and other SaaS platforms
Ability to conduct research into software issues and products as required
Ability to effectively prioritize and execute tasks in a fast-paced environment
Excellent written and verbal communications skills in English

**Responsibilities:**
Own the triage, analysis, diagnosis, and resolution of incidents and problems
Support company end-users with hardware and software requests in a timely and professional manner and meet the established SLA policies
Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
Evaluate existing processes, and provide feedback for improvements
Create high-quality documentation of processes and policies for IT staff and other employees.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.