Position: Support Service Engineer
Company: Netfully
Category: Support
Experience required: 1y
English level: intermediate

Requirement:
High level of the English language (Upper-Intermediate).
Basic knowledge of software development process.
You are a great logical & creative thinking person.
Exceptional communication skills.
Ability to adaptable to frequent change.
Proven customer service skills is a huge plus.
Computer literacy.
Have a high level of accountability.

Resposibilities:
Provide help to customers using your organisation’s products or services.
Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants.
Analyse statistics or other data to determine the level of customer service.
Produce written information for customers, often involving the use of computer packages and software.
Write reports and analyse the customer service.
Develop feedback or complaints procedures for customers to use.
Produce written information for customers, often involving the use of computer packages and software.

We offer:
Competitive salary.
Corporate and social events.
Regular assessment and salary review.
Free English classes.
Opportunity for self-realization.
Friendly team and enjoyable working environment.
Flexible working schedule.
Comfortable open-plan office in  Downtown.
21 days of  annual leave.
5 sick-paid days.
Participation in  conferences and seminars.