Position: Technical Support Engineer
Company: Softerra
Category: Support
Experience required: 2y
English level: fluent

Qualifications & Experience:

- At least 2+ years experience on the similar position (technical support/technical writer);
- IT and technical background, understanding of modern IT technologies and standards;
- Advanced English.

Would be a plus:

- Microsoft Active Directory;
- Strong technical interest and understanding of IT, software, and engineering problems.

We Offer:

- Interesting, long-term projects;
- An opportunity for self-realization, career and professional growth;
- Social package;
- Flexible schedule;
- Friendly team;
- English classes.

Key Responsibilities: 

- Troubleshoot and resolve complex, critical and sensitive support issues;
- Recreate customer issues and if needed document solutions to known issue;
- Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management;
- Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques and documentation.