Position: Сustomer support specialist
Company: Langate Software
Category: Support
Experience required: 2y
English level: fluent

Requirements:

• Advanced English level
• 2+ years of customer support or customer success experience in the US or EU

Requirements:

• Advanced English level
• 2+ years of customer support or customer success experience in the US or EU
• Self-management/organizational skills, goal & outcome oriented
• Great people skills, track record of being ‘the best friend’ for past customers

Will be a plus:
• understanding of Health care domain 
 
Responsibilities:
• Communicate with customers to ensure they’re receiving the tools and support needed to achieve their goals
• Perform administration of existing accounts and onboard new customers (register in the system, set up integration and so on)
• Investigate and troubleshoot issues related to customer maintenance
• Monitoring the status and health of customer accounts in order to identify and fix problems before they are notified by customers.

This is a full-time position requiring 40 hours of work per week. Your regular weekly schedule will be Monday to Friday   (9am - 5pm EST)

We offer:

• Competitive salary
• Official employment, paid sick leave, 20 working days of paid vacation
• Free English lessons
• Flexible work schedule  
• Official Holidays are non-working days
• Paid courses and certifications
• Сoach / psychologist consultation
• Workshops
• Career development plan
• Mentoring Education

About the project: 

Our team supports and develops SaaS solution related to USA healthcare domain. This solutions gives set of services to our customers to read, collect and process bulk insurance related data. The system itself is connected to multiple data sources in various ways.

This is multi-tier system that consists of data warehouse, middleware and front-end layers. It's built on .NET stack using  message queuing, windows services, and set of micro-services.