Position: Support / Account manager
Company: Graintrack
Category: Support
Experience required: 2y
English level: fluent

Key Skills:
- More than 2 years of experience in customer support, account management, project management, or integration in CRM and ERP systems.
- Ability to learn quickly and understand complex concepts.
- Strong communication skills, including the ability to understand customer needs, pain points, and work effectively with them.
- C1-C2 English proficiency.

Preferred Skills:
- Experience in commodity trading.
- Experience with CRM/Help Desk systems.
- Desire for self-development and learning.
- Sincerity and openness.
- Knowledge of SQL or Jinja.

What You'll Do:
- We will provide training for all aspects of the job.
- Support clients from various countries.
- Opportunity for growth towards business analysis.
- Collaborate with developers.
- Test and contribute to the development of the product.
- Manage tasks in Jira.
- Participate in daily stand-up meetings and define work plans.
- Write documentation and provide ongoing support.

We Offer:
- Remote work opportunities.
- Flexible working schedule with understanding for personal needs and vacations.
- Competitive salary based on market rates.
- Personal and professional development, acquiring new skills and knowledge.
- A team that works together towards common goals and direction.

About GrainTrack:

GrainTrack is a web-based service for grain trading companies.
Product-focused company established in 2015.
Clients both in Ukraine and internationally.
Located in the center of Kyiv with a balcony and hookah facilities.

Company Website:
https://graintrack.com/

Company Profile on DOU (Ukrainian IT job board):
https://jobs.dou.ua/companies/graintrack/