Position: Account Specialist- Junior to Middle (Digital Marketing Team)
Company: Helpware
Category: Marketing
Experience required: 1y
English level: fluent

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and looking for an Account Specialist (Digital Marketing Team) to be a part of our Marketing Team for the Digital Agency that works with automotive dealers in the US and Canada.

Responsibilities:
- Acting out as a frontline point of contact, facilitate calls with the client; coordinate the team, conduct regular team meetings.
- Provides daily direction and communication to employees so that the marketing transactions are processed in a timely, efficient and knowledgeable manner.
- Responsible for monitoring transactions and quality control, based on training and quality program designed per transaction/process flow.
- Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
- Provides statistical and performance feedback and coaching on a regular basis for each team member.
- Maintains oversight and ensures efficient collaboration with the Training department - effectively providing direction for the following activities including but not limited to:
- Provide direction to identify and utilize best-in-class facilitation methods and techniques to coach students to meet business performance standards,
- Responsible for managing and motivating agents to work simultaneously with them to hit KPIs and metrics.
- Handling employee-related issues and ensure that employees adhere to the company's policies, procedures, guidelines, rules, and work.

Qualifications and Skills:
- Bachelor's degree in any field
- 1 year of relevant experience in a marketing sphere, ideally in a supervisory/managerial (people manager/leader capacity) position
- Must possess effective organizational and time management skills
- Strong leadership skills
- Coaching and Counselling skills
- With keen attention to details and highly organized
- Amenable to work on the night shift/shifting schedule
- Client relations, Leadership, and people-management skills.
- Excel user, the skilled CRM system user, understanding of Google Ads (AdWords), Double Click (Campaign Manager), Bing, Facebook

We offer:
- Downtown Kiev location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with the native speaker;
- Business hours: Mon-Fri: 2pm - 11pm;
- Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

By applying for this position, you agree with Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

https://www.helpware.io/