Position: Production Operations Analyst
Company: Erbis
Category: Support
Experience required: 1y
English level: intermediate

We are looking for a Production Operations Analyst to join Erbis and our client’s project.

WHO WE ARE

We are Erbis, a full-cycle development team building innovative solutions to help entrepreneurs and enterprises change the world for the better. 

ABOUT YOU:
- Bachelor’s degree or equivalent.
- Understanding of the software development life cycle.
- Attentive to details, and result-oriented.
- Curious and persistent in finding a solution to every problem.
- Able to work with cross-functional teams.
- Able to get things done under pressure.
- B2 level of English.

CONSIDERED A PLUS:
- Experience in a service desk or another customer support role.
- Experience with ticket management systems.
- Experience in operations/services environment.
- Experience in Linux-based Operating Systems.
- Basic knowledge of any programming language.

WHAT YOU WILL DO:
- Interact with developers and integration engineering team to maintain a strong support team and quality production environment.
- Perform production operations:
- create and modify the business configuration of the system
- adjust production data according to the customer’s needs.
- Find and track platform production issues and guide them through to resolution
- Monitor system alerts and exceptional situations to help manage day-to-day activity and maintain system health.
- Consult with engineers about software system maintenance, identifying areas of potential issues.
- Use key system performance metrics to maintain quality service by establishing and enforcing organizational standards.
- This role has the potential to grow into leading a team of similar responsibilities.

WE HAVE SOME PERKS & BENEFITS. YOU CAN:
- Get recharge with paid vacation days
- Get well faster with paid sick days
- Join company parties, cultural, and sports events — due to the current situation on a virtual basis
- Participate in our Bring Your Own Device Program