Position: Learning and Development Manager (Customer Support)
Company: WiserBrand
Category: Support
Experience required: 3y
English level: upper

RESPONSIBILITIES:
Training and Organizational Development
Develop new hire training strategy to include schedule, content, and assessments leveraging technology platforms to conduct both in person training activities.
Develop and maintain a training knowledge base.
Maintain an ongoing training completion summary for every customer support coworker.
Plan, assign, monitor and evaluate work of assigned staff; plan, direct, implement and evaluate training and development activities.
Oversee day to day development and execution of specific training programs.
Design and oversee development of assigned training programs using best available media to educate coworkers on matters concerning company systems, processes and programs.
Develop training materials for all change management initiatives that impact the customer support.
Remain current on new training and development learnings, offerings and competitive practices - recommends enhancements to the company's programs as appropriate.
Prepare and present executive level project plans and training updates.

JOB REQUIREMENTS:
Bachelor's degree in related field
At least 3 years of training and leadership experience
Strong communication, interpersonal and collaborative skills
Attention to detail & process oriented approach
Ability to generalize the knowledge and present it following best data visualization practices 
Strategic thinking ability to advance our coworker experience
Computer skills must include presentation, spreadsheet and word processing software, as well as MS Office and Google Suite products