Position: Technical Support Specialist
Company: BCD Travel
Category: Support
Experience required: 3y
English level: upper

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Tech Support Engineer, you will play a crucial role in ensuring smooth operations and providing exceptional support to our clients. If you are passionate about technology, have a strong background in L2/L3 support or system administration, and possess excellent problem-solving abilities, then this is the perfect opportunity for you.

**What you will be doing:**

- Collaborate closely with the 1st line support team to effectively communicate and resolve technical issues.
- Conduct in-depth research to identify and troubleshoot complex technical problems.
- Develop efficient tools for internal use to streamline processes and enhance productivity.
- Report incidents promptly and accurately to 3rd-party systems, ensuring timely resolution.
- Proactively detect and investigate application errors, taking appropriate follow-up actions.
- Optimize and automate recurring tasks to improve efficiency and reduce manual efforts.
- Gather and analyze data for insightful analytics, contributing to data-driven decision-making.
- Foster effective communication and collaboration with other departments such as QA, Dev, and DevOps.

**You certainly have:**

- A minimum of 3 years of experience in L2/L3 support (**technical, not customer support**, please, pay attention to this requirement before sending your CV)
- Proficient in Linux and Windows operating systems with a strong command over their respective environments.
- Solid understanding of XML, JSON, and HTTP protocols.
- Familiarity with logging tools such as Splunk, Kibana, or Grafana.
- Hands-on experience troubleshooting APIs and proficiency with tools like Postman.
- Experience working with monitoring tools such as Datadog, Zabbix, or Prometheus.
- Proficient with Git for version control.
- Excellent communication skills to effectively interact with clients and internal teams.
- Upper-intermediate or higher level of English proficiency.

**You probably have:**

- Knowledge of Python and Docker, enabling you to handle scripting tasks and containerization.
- Experience with AWS, including its services and infrastructure.

Join our talented team and embark on a rewarding career where you will have the opportunity to make a significant impact. Apply now and be a part of our innovative organization that values excellence and encourages professional growth.

**We offer**
- Results-oriented startup mindset with a stable business model backed by a billion-dollar global travel company
- Money, of course. Medical insurance. English courses. Cookies)
- Conferences, workshops, certifications refund
- A friendly, professional, and high-skilled team working with the newest technologies
- A great office location in the very centre of Kyiv near metro stations Zoloti Vorota/ Teatralna/ Khreschatyk (we have an extra “coffee” kitchen for coffee geeks, a game zone with a kicker and a bomb shelter in the building + 2 independent electricity lines to make a work day more stable)
- Flexible working hours and the ability to choose between office, remote, or a mix of both
- 24 working days of vacation + 6 covered sick days
- A chance to help craft our tools, processes, and culture.
- A lab day once a month to dedicate to a project of your own or a study project.
- Opportunities for career growth.