Position: Team Leader of Level 2 IT Support
Company: BrainRocket
Category: Support
Experience required: 5y
English level: upper

✅ **Requirements:**

- 5+  years experience in team formation and management
- Experience in forming a monitoring and support team 24/7
- Deep experience in launching IT monitoring systems for large companies (over 100,000 clients)
- Deep understanding of ITIL processes
- Strong experience in building Event management process
- Resilience to stress and willingness to engage in work tasks 24/7
- Strong communication, problem solving, organizational and delegation skills
- Strong troubleshooting skills
- Experience working with logging, monitoring, and alerting tools
- Structured and process-oriented 
- Independence and readiness to be responsible for the result
- Self-learning ability, self-motivated and team player
- Ambition to learn new systems, procedures, techniques in a short period of time
- Experience with bug and issue tracking system

✅ **Duties and opportunities:**

- Monitoring policies and processes, based on ITIL principles, for successful monitoring of software and infrastructure through a full lifecycle delivery chain
- Ensure that Monitoring policies tie into the wider Monitoring remit and also work to join as seamlessly as possible the development, operations and usage lifecycles and hence end to end monitoring of the entire product lifecycle chain and service
- Work with Operations and development teams to understand improvement, new feature and enhancement requirements for the monitoring development teams to implement
- Organize service to validate all expected KPIs, events, alerts, action, documentation and trend analysis graphs are fit for purpose for the product and infrastructure
- Responsible for training team members, setting strategy and monitoring progress towards goals
- Responsible for overseeing all activities within a team
- Responsible for deciding how to approach tasks and develop a plan to accomplish them
- Responsible for distributing information to team members and stakeholders
- Responsible for determining the goals that members will work toward

✅**What we offer:**

- Learning and development opportunities and interesting challenging tasks
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members
- Relocation package (tickets, staying in hotel for 2 weeks)
- Company fitness corner in the office for employees
- Opportunity to develop language skills and partial compensation for the cost of language classes
- Birthday celebration present
- Time for proper rest and 24 working days of Annual Vacation
- Breakfasts and lunches in the office (partially paid by the company)

**Join Brainrocket and rock with us!**