Position: Sales Team Leader
Company: Helpware
Category: Sales
Experience required: 2y
English level: upper

**The role will involve:**

 - Direct line management for Helpware with a size of 10 -15 agents.
 - Manage Performance behavior through effective communication by doing regular team meetings,1-1 meetings, mentoring, and coaching.
 - Regularly review and analyze performance to drive effectiveness and address areas for opportunities on a weekly basis
 - Ensure that agents have an understanding of the company’s/clients mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews.
 - Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders.
 -  Nurture a culture within the team that demonstrates alignment with leadership principles.
 - Be able to tie company decisions and to leadership principles and tenets.
 - Assist L&D Department/SME with updating materials, resources, creating lesson plans for training delivery.
 - Review and analyze reports to provide areas of improvement with the help of data visualization.
 - Know sales processes, namely have a decent understanding of lead generation, lead conversion, and sales CRM system constituents.
 - Be ready to present an in-depth analysis of deal lost accounts providing an action plan of improving quota attainment and raising net retention scores.
 - Share expertise and guide the Team on sales ethics and business communication.
 - Review all updates and deliver them to the Team.
 - Other related tasks assigned by Client's Manager' and/or Helpware.

**What will make you successful at the position:**

 - Upper-intermediate English or higher
 - Minimum of 1-year experience in sales with excellent experience in people and client management
 - Experience in managing the processes and people 
 - Ability to adapt to a dynamic environment where changes may take place at any given time
 - Ability to analyze data and use that data to drive decision making and implementation of effective solutions
 - Proven ability to be a good team player, decision-maker and effectively handle complex situations
 - Ability to embrace constant change with flexibility and graciously handles it
 - Must be a good collaborator and can exceed expectations

**We offer:**

 - Remote work
 - Schedule: Mon-Fri 12pm - 9pm Kyiv Time
 - Downtown Kyiv location in a modern office (5-minute walk from Kontraktova)
 - Competitive compensation linked to UAH/USD rate
 - Medical and Life insurance after the trial period
 - 20 working days of paid vacation
 - 100% paid sick leaves
 - English classes with the native speaker
 - Corporate training and parties
 - Family environment with an extremely friendly team and unlimited support

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

Don't forget to follow us

https://www.facebook.com/helpware.kyiv.team

https://www.instagram.com/helpware.kyiv.team

By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information. https://www.helpware.io/