Position: L2 System Support (Luxembourg)
Company: telecomluxembourg.com
Category: Support
Experience required: 1y
English level: upper

About Global IT Services PSF (GITS PSF)
We’re an independent regulated Luxembourgish service provider of managed hosting, networks, cloud services, applications, platforms and infrastructure for small and medium sized businesses. We provide custom solutions and management services for any type of business critical platforms and applications. Our solutions are PSF certified and built with the highest standards in mind on state of the art technology and hosted in Luxembourg in our Tier IV datacenters. Our current client portfolio covers financial institu- tions, IT professionals, digital agencies, governmental agencies and software vendors.
With technology, security and compliancy as our belief and customer focus in our DNA, GITS PSF builds and maintains IT and cloud environments that contribute to the success of our customers.
Due to our constant growth our Support and Engineering teams we are currently looking for new col- leagues who have the same passion for technology as we have and who can outperform the customer expectations with their technical support. Somebody who understands how to achieve mutual goals together with our clients.
Are you interested in this challenge?
This are the requirements and (technical) competences that we are currently looking for*:
	•	second level and support skills to assist our clients and our first level of Support 
	•	Helpdesk / remote troubleshooting / Ticketing 
	•	3+ years’ experience in a 24×7 high-availability cloud production environment 
	•	5+ years Windows/Linux OS based System Administration in a complex data center environment 
	•	Experience with virtualization technologies  Hyper-V and VMWare 
	•	Experience with Active Directory management / GPO settings 
	•	Experience with architecture, administration and management of Microsoft Exchange 
	•	Experience with RDS Server, Citrix and NetScaler technologies 
	•	Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques 
	•	Experience with hardware or software based firewalls, load balancers and proxy servers 
	•	Experience with intrusion detection systems and network and server security hardening 
	•	Experience in monitoring, metrics collection, and reporting 
	•	Ability to work with minimal supervision, making decisions based upon priorities and schedules 
	•	Critical attention to detail, thoroughness and documentation skills 
	•	A great communicator and capable teaching others and explaining the “why” behind complicated tech- nical decisions. 
	•	Experience in providing rotational on call support 
	•	oral and written communication skills in both English, Russian and Ukrainian are mandatory