Position: Support Operator (L1)
Company: Terrasoft
Category: Support
Experience required: 1y
English level: upper

We are looking for a Support Operator (L1) to interact with our clients from Global Markets. 

**Responsibilities:**
•    Manage daily correspondence  
•    Phone consulting 
•    Register incidents, classify and rout them 
•    Solve the 1st level incidents   

**Desired skills:** 
•    Fluent English (Advanced) 
•    Excellent communication skills (ability to communicate with users via phone) 
•    Experience and understanding of the ServiceDesk principles  
•    Basic knowledge of operating systems 
•    Team player with attention to detail and the ability to find compromises 
•    Quick learner 
•    Readiness to individually approach each client