Position: Customer Support Specialist
Company: Ciklum
Category: Support
Experience required: no_exp
English level: upper

Our Support Center’s goal is to provide customers with top-class assistance.
We are looking for service-oriented specialists with good command of English language and communication.

As a part of Ciklum, you will be providing a service on behalf of one of our customers.
Our client disputes chargebacks on behalf of various online trading platforms with payment providers.


Requirements:
● Good command of English, both written and speaking skills are required;
● Service oriented with desire to help people
● Detail oriented, reliable;
● Capable of completing repetitive tasks and remaining focused;
● Responsible, initiative, multitasking, self-organized, eager to learn
● Able to plan your own time;
● Shift work (Monday - Friday, 9 - 18 UA time)
● Basic Familiarity with Microsoft Excel;
● Experience on similar (Data Analyst) position will be a plus


Customer Support Specialist Responsibilities:
● Create evidence documents of illegitimate chargebacks using a template
● Format the evidence document for payment provider;
● You will review the evidence document for any format or syntax mistakes and escalate it to the next tier of support;
● Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation;
● Be responsible for the quality of service and performance;
● Provide regular and accurate reporting on a daily basis.