Position: Delivery Operations Manager
Company: Dev.Pro
Category: Other
Experience required: 3y
English level: upper

While reporting to the Chief Technical Officer, you will closely work with Delivery Managers, HR, IT, facilities and other departments, putting into action your management and communication skills. 
What is there for you:
• Navigate company delivery function
• Drive transformation initiatives to support company growth
• Initiate and influence changes in almost all company functions (Recruiting, HR, IT, etc)
• Coordinate processes in the company with over 550+ specialists on board
• Dive deep into the internal processes and influence them at the company level
• Work in a high-load environment that moves towards implementing data-driven decisions

**Qualifications and experience:**

We expect you to have at least 4 years of experience in management or similar roles and Upper-Intermediate-level of English. The ideal candidate is a quick learner with a strategic and analytical mindset who can not only help with operations but also take leadership on special initiatives when needed.

**Key responsibilities:**

• Participate in defining priorities and strategic plans for delivery organization, set goals and monitor their completion
• Manage budgeting process and cost controls
• Be in charge of resource planning and allocation (bench management) and cross-project resource re-allocation
• Manage client satisfaction surveys, coordinate planning of actions and follow ups
• Collaborate with sales on the pipeline forecasting and allocation of delivery resources for sales support
• Drive interaction and prioritization with recruitment on open positions and new deals start
• Coordinate with HR on training programs, ESAT, attrition programs
• Coordinate with IT and Facilities on equipment and space needs