Position: Incident manager / Data Analyst
Company: Playtika
Category: Support
Experience required: 2y
English level: upper

You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities
- Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries, determine prioritization, and address appropriately
- Respond to assigned questions, problems and concerns and adheres SLA
- Document resolutions for future reference

Requirements:
- Bachelor’s degree in Computer Science, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from B2 (Upper-Intermediate English)
- Experience with writing SQL queries and MS Excel formulas

Soft skills:
- Troubleshooting and problem solving
- Attention to details
- Stress resistance – to stay calm, work fast and efficient
- Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
- Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs
- "outside-the-box" thinking

Playtika is one of the 10-best employer by the DOU-rating, and there is the explanation:
1. Free excellent daily breakfasts and lunches for our employees.
2. Free transportation to the office by the transfer.
3. Sports compensation (Sport Life - our partner)
4. High competitive payment + regular quarterly bonus
5. Medical insurance (Ukraine and travel)
6. We work on the principle of 70% remote work.
7. 20 working days of paid leave and sick leave
8. Convenient office, easy to reach from anywhere in the city
9. Free corporate English lessons
10. Assistance and support to candidates from other cities
11. Opportunity to attend local and international professional trainings and conferences at the expense of the company
12. Exciting beautiful office, company and team