Position: IT Support Manager
Company: Raiffeisen Bank
Category: Support
Experience required: 3y
English level: upper

Responsibilities:
coordination and development of business processes to support user services
modernization and implementation of support procedures
coordination and participation in the development and implementation of norms and standards;
organization, establishment and improvement of internal interaction between the teams of the support unit;
organization and support of training and team activities of support staff;
organization and support of seminars, webinars, online conferences, internal training,
promoting the development of competencies and training of employees of the unit;
participation in innovative projects of the Bank.
monitoring, documentation, reporting, correspondence

Requirements:
work experience 3-5 years
ability and willingness to work in a team;
good analytical skills and logical thinking;
excellent understanding of process approaches and IT support systems;
excellent understanding of business processes in the direction of IT support;
mastery of MS Office 365 tools at a professional level;
good understanding of computer technology and basic software;
responsibility and willingness to help and the ability to overcome obstacles;
excellent communication skills;
interest in work;
English-Upper Intermediate.

We offer:
work in an international company
a friendly and qualified team
development of own skills in the direction of management of IT support processes
opportunity to work remotely or in the office on Kontraktova Square
official employment, 28 days of paid leave
openness to your ideas and opportunities for their implementation
competitive salary and bonus, 28 days of paid leave
compensation for English lessons
Wellness activities: free online training, yoga, lectures by a psychologist, free library
Excellent corporate events