Position: Junior Support Engineer for Ciklum Digital
Company: Ciklum
Category: Support
Experience required: no_exp
English level: upper

On behalf of Ciklum Digital, Ciklum is looking for a Junior Support Engineer to join our team on a full-time basis.
Our Support Center’s goal is to provide customers with top-class assistance.

We are looking for service-oriented specialists with good command of English language and communication.
As a part of Ciklum, you will be providing a service on behalf of one of our customers, Canonic.
Canonic controls 3rd party Apps and Integration. Our Client streamlines app review, continuously monitors apps, and reduces the risks involved in third-party access to your data.

**Responsibilities**
- Provide day to day user support
- Review the 3rd party applications from the client's environments
- Collect information on applications and their publisher using online sources and web intelligence
- Be responsible for applications and publishers verification to ensure their authenticity
- Be responsible for the quality of service and performance

**Requirements**

- Ability to analyze and think creatively when approaching issues
- Structuring, visualizing and analyzing web-based information (WEBINT/OSINT)
- Excellent problem solving skills
- Excellent Google sheets skills
- Upper Intermediate level of English, including verbal and written communication skills
- Be attentive and well organized

**Desirable**

- Cloud/SaaS/Application security background

**What's in it for you**

- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- Working in centrally located office with warm atmosphere which creates really good working conditions