Position: Technical Support Engineer
Company: ALLSTARSIT
Category: Support
Experience required: 2y
English level: upper

Hi there! We're looking for a Technical Support Engineer for the global network security product - CATO Networks.

In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.


◾️ ABOUT THE PROJECT

Cato Networks is the provider of the world’s first Security Access Service Edge (SASE)platform to secure all enterprise edges - sites, mobile users, and Cloud resources - with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS). Cato optimizes and secures applications accessible for all users and locations. Using Cato, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate Cloud data centers and mobile users into the network with a zero-trust architecture.

Specialization: Network security
Headquarters: Tel Aviv, Israel
Team size and structure: up to 500 employees
Years on the market: since 2015


◾️ WHAT WE’LL EXPECT FROM YOU

- Computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Excellent oral and written communication skills with a passion for working with customers
- Ability to work with globally dispersed, cross-cultural team
- Strong level of English (C1)


As a plus:

- Experience with VPNs, IPsec, BGP, security protocols, and standards
- Familiarity with WAN/SD-WAN/ MPLS networks
- Experience working with Cloud, SaaS technology provider


◾️ WHAT WILL YOU DO

- Own and manage customer issues and see problems throughout the resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude
- Work directly with R&D and Product Management on customer issues upon full resolutions
- Be a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
- Nurture the relationship with the customer through ongoing communication and periodic meetings
- Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
- Track and monitor customer status and identify both areas of concern and growth opportunities
- Be a part of building and expanding the company’s Global Services


◾️ WHAT WE OFFER

Flexible working model: work from anywhere or choose one of our offices in Warsaw, Kyiv, Lviv, Prague, Bogotá, Dubai, and premium co-working spaces with luxury amenities in 23 cities around the world.

Learning & Development program: we offer a team of senior developers, a mentorship program, an individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, the ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.

Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid19/flu vaccination, rewarding culture, and unique corporate gifts.

Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.