Position: Training and Development Manager
Company: Wow 24-7
Category: Support
Experience required: 2y
English level: fluent

Duties/Responsibilities:

Conducts annual training and development needs assessment.
Develops training and development programs and objectives.
Obtains and /or develops effective training materials.
Plans, organizes, facilitates and orders supplies for employee development and training events.
Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
Conducts follow-up studies of all completed training to evaluate and measure results.
Modifies programs as needed.
Works effectively as a team member with other members of management and the HR staff.
Analyze and implement changes in current processes.
Developed and implemented new processes

Required Skills/Abilities:

Excellent verbal and written communication skills.
Experience in onboarding 100 + customer support representatives within one project.
Strong presentation skills.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.

Conditions of work:
Mo-Fri 10.00−19.00

We offer:

Opportunity to work remotely
Comfortable and quiet workplace;
Competitive salary, fixed in US dollars;
International client cooperation;
Friendly staff and corporate events;
Fruit days in the office;
Stable environment and career development opportunity;
Social package, paid (18 working days) vacation and sick days.
Про компанію Wow 24-7
WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.