Position: Application Support Engineer
Company: Dzing Finance
Category: Support
Experience required: 3y
English level: intermediate

About us:
In 2018 Dzing was born with an idea that banking as-a-service should be delivered turnkey and at a fair price. 
We have created the unique platform that allows us to design and operate custom-made neobanks. We also
have our own neobank where we test new product and service offerings that will soon be available to our B2B clients. 
So what is DZING for White Label Partners?
●	Fully customizable banking as-a-service solution
●	Branded app and payment cards
●	Customer support that speaks in your language
●	Fast integration with your business processes
●	No operating costs and revenue share
Dzing is truly global: with offices in different countries, multinational and multicultural teams. We follow our partners and establish ourselves in new geographies, where we can help them grow. We have brought in the best talent and we are becoming better every day. DZING constantly looks for the best technologies in the ever changing technology world - all to provide unique and high quality services to our WL partners and to make end users happy.
Dzing is a fast-growing company. We are striving to accommodate all the requirements of our White Label Partners and deliver fast quality solutions for each of our customers. We are always upfront on what we can deliver straight away or what we could accommodate for you in the nearest future. Our partners are welcome to have an inside look at how the DZING technical solution operates.
Safety and security of your finances are the top priority of DZING. We are a regulated electronic money institution and hold TIer 1 PCI DSS certification to ensure all the transactions are safe and secure. Our processes are fully aligned with the stringent regulatory requirements in line with best industry standards. 
Find out more at: https://dzing.finance 

About the role:
	You will play an active role in supporting external and internal teams by troubleshooting any issue with our products and providing access to our internal services. Our products are cloud-based fin-tech applications that built as micro-services on top of Kubernetes. 

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. This position involves communication via calls, chats and email with the 1st line support and internal teams as well as interdepartmental cooperation.

About responsibilities:

●	Act as 2nd line application support engineer for incoming technical/logical issues
●	Be familiar with the product functionalities and architecture
●	Troubleshoot of application issues using existing documentation / manuals
●	Identify the root cause of an application problem, fix it or address to the development team 
●	Use logging systems (eg Kibana, NewRelic) and SQL queries during troubleshooting
●	Provide feedback to the development team on system malfunctions
●	Provide access to internal systems on request basis
●	Perform Helpdesk function for internal staff

About requirements:

●	Be a service-oriented and communicative person
●	Have 2+ years of experience as an operations/support engineer for production environment
●	Proactively handle tasks end-to-end with commitment to quality
●	Have experience supporting cloud-based applications
●	Be able to independently drive application troubleshooting
●	Be eager to acquire new knowledge
●	Practical experience with JIRA ticketing system
●	Basic knowledge of SQL queries
●	Experience with ELK logs (Kibana)
●	Have a team spirit and establish good rapport with other colleagues
●	Have good communication skills in English

Nice to have:

●	Practical experience with AWS cloud, Docker and/or Kubernetes
●	Basic knowledge of C#
●	Practical experience with Git
●	Experience with system status software (Statuspage)

About benefits:

●	Competitive salary and benefits plan.
●	A team of like-minded individuals.