Position: Customer Support Agent
Company: PayDo
Category: Support
Experience required: 2y
English level: upper

We are looking for an experienced CS agent to empower our team. 

Main responsibilities:
- Reply to the incoming tickets from clients (Zendesk and internal ticketing system).
-  Process complaints, and provide solutions and assistance to clients within a specified time frame due to internal SLA.
- Consult new clients about our services.
- Work with Excel spreadsheets.
- Compose, split/distribute tasks between other departments.
- Create tasks in the management tool (Jira).
- Offer solutions or tools to improve support workflow.
-  Assistance to sales and risks/compliance staff.

IMPORTANT FOR US: 
- English level: Upper-intermediate.
- Previous experience in customer support services.
- Ability to resolve 50-100 tickets per working day.
- Proactiveness (if there are any shortcomings, do not be afraid to take the initiative to solve them). 
- Be ready for routine and multitasking. 
- Independently deal with complex cases. 
- Knowledge of Spanish and/or Portuguese will be a plus. 
- Elementary knowledge of programming (ex. SQL/PHP/JS) would be a plus.

WHAT WE OFFER:

• Complex projects in innovative areas of FinTech and E-Commerce
• International team
• Timely payment of salaries and regular reviews
• Salary - according to the results of the interview
• Paid vacation and sick leave
• Complete absence of bureaucracy
• The strongest team of fintech specialists ready to support and train