Position: IT Support engineer for a New Digital Banking market player
Company: Freelance
Category: Support
Experience required: 2y
English level: upper

We are building a new digital banking and financial services platform. We are developing a one-stop-shop financial services provider for eWallet, bank account, Forex, Transfers, Payments and plastic/virtual multicurrency prepaid cards. Our vision is to bring people closer with seamless financial solutions that meet the needs of our increasingly interconnected world.
Our current online money transfer platform and mobile remittance app help the global communities to support their loved ones abroad. We also want to be one-stop shop universal provider for everything banking:
Bank account, eWallet for mobile/online connectivity, Multicurrency prepaid cards, In-built Chat and Calls between people, Multiple pay-in and pay-out options,and in the future, crypto currency wallet accounts.
We are opening a brand new Technology Development Center in Kyiv, we are hiring the best and talented solution architects, business analysts, UX/UI designers, Frontend and API developers, QA/testers, and digital marketeers. We are creative, dynamic, innovative and friends-and-family alike culture with a sense of collaboration, consideration and support.
We are looking for IT support engineer:
Requirements:
Available for bespoke support requests at arbitrary times
Windows, Mac and Linux maintenance experience
Fundamental understanding of TCP/IP and Wireless technologies
Familiarity with enterprise security best practices
Experience with self-management and small teams — We work closely together across programs and everyone carries a lot of responsibility.
Comfort with collaborative decision making — We are a community oriented,
with a flat organizational structure.
Good communication practices — Good listening skills allow us to hear
others’ inputs and integrate them

Nice to have:
Familiar with compliance environments and regulatory security requirements
Responsibilities:
Identify, research, and resolve Level 1 and liaise/escalate to Level 2 technical issues
Maintain core services (Confluence, Jira, G-Suites, Freshdesk) for updates,
uptime, etc
Proactively monitor the AWS infrastructure for possible issues and take
necessary action to prevent and/or mitigate an outage
Work directly with technology vendors when necessary in order to ensure
all hardware and software systems are running properly
Available to create (or Delete/Disabled) user accounts, configure hardware and software
Keep OS updates and antivirus up to dates and making sure all portable device storage (and laptops) are encrypted
Setup VPN account and access
On-site work:
Assist in employee security training
Assist in software and SaaS licence management duties in order to ensure
compliance and cost controls
Actively contribute to ongoing process improvements