Position: Customer Support Specialist (late shifts)
Company: Allset
Category: Support
Experience required: 2y
English level: upper

We’re looking for talented and enthusiastic individuals who want to learn and grow with the company. The ultimate goal of this position is to provide support via email and phone to our restaurant partners and app users. Plus, the position oversees daily operations including content management responsibilities.

Required skills
— Excellent communication and presentation skills in English
— Proven customer support experience
— Strong phone contact handling skills and active listening
— Familiarity with CRM systems and practices (preferably Intercom)
— Customer orientation and ability to adapt/respond to different types of characters
— Ability to multitask, prioritize, and manage time effectively
— Experience in the restaurant industry is a plus
— Stress-resistance, flexibility

Responsibilities:
— Operate by using multiple channels like: phone calls, emails, live chat;
— Manage amounts of incoming calls;
— Identify and assess customers’ needs to achieve satisfaction;
— Build sustainable relationships and trust with our customers;
— Handle customer complaints and provide appropriate solutions;
— Keep records of customer interactions, process customer accounts, and file documents;
— Follow communication procedures, guidelines, and policies;
— Connect with our restaurant partners on various occasions, including customer complaints.

Work schedule: fluctuating shifts not limited to 3pm-12am, 4pm-1am, 5pm-2am, 7pm-3am.

We offer:
— Great office in the heart of Kyiv;
— Working in the successful US startup backed by top investors;
— Stock option plan;
— Paid lunches at restaurants via Allset corporate credits;
— Educational possibilities;
— Health insurance and sport reimbursement;
— Regular salary review.