Position: Tier 2 and 3 Customer Support Engineer
Company: HiTech Service
Category: Support
Experience required: 1y
English level: upper

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Providing support for business customers via email, live chat, phone.
Monitoring ticket queue in ticketing system
Monitoring system notifications for downtimes
React to system failures according to procedures
Perform other miscellaneous tasks
Covering evening and a short night shifts
Covering shift on weekends

QUALIFICATIONS:

English —  Upper Intermediate;
Knowledge of Windows and MacOS Operating Systems;
Knowledge of mobile Operating Systems;
Basic knowledge of MS SQL is a plus;
Knowledge of basic office environments as MS office and G-suite;
Knowledge of additional application packages is a plus;

Probation period of 2 months includes training.

WE OFFER:

ability to work remotely;
ability to study and improve your professional skills with the help of our mentors;
Gym membershіp compensation