Position: Technical Account Manager
Company: brightfin
Category: Support
Experience required: 3y
English level: fluent

•	Great interpersonal abilities to create, maintain and enhance Client relationships. 
•	Technical competence (understand software development and adjoined services). 
•	Experience in account management and project management
•	Strong service/client-oriented attitude. 
•	Solid understanding of change and expectations management. 
•	Can plan and execute responsibilities with minimal direction. Excellent command in spoken and 
written English.
•	Good understanding of General Accounting and Finance (including accruals, allocations, and general ledger) so that are able to work with the customer’s Account Payable and Finance departments 
•	You will need to have experience with Contract management including negotiations so that you can easily identify areas for cost savings for client. 
•	Experience as a controller, financial analyst, project manager in the ERP arena a huge plus.

Responsibilities:

You will:
•	You will be a primary point of contact for the set of  Enterprise customers and will be responsible for Client satisfaction in terms of Operational relationships, Product usage and transactional volumes.
•	Coordinate with other internal Delivery teams to ensure successful delivery and Client satisfaction.
•	Be engaged in conflict resolution in relation to services being delivered and business issues.
•	Managing upgrade schedule and proactively insuring fixes are applied. 
•	Conducting ongoing training/how-to sessions for customers based on customer’s configuration