Position: Service Delivery Coordinator (IPC)
Company: Infopulse
Category: Support
Experience required: 3y
English level: upper

Infopulse is inviting talented professionals to join our project as a Service Delivery Coordinator (IPC) for our respectable client TietoEVRY.

Areas of Responsibility
To execute tactical and operational governance for Cloud & Infra both internally and externally
To be accountable for customer demand management and empowering the delivery team to proactively take care of the add-on sales enablement and growth. Works closely with respective Client Partner and Sales
To be accountable for add-on sales and drives growth with the whole customer team (e.g. Customer Architect)
To lead the delivery team, guiding it to work according to the Customer Delivery Network and Lean way, using the defined policies, processes, practices, and tools
To lead customers business continuity through Continuous Service Improvement (CSI) and other related activities with internal/external actions utilizing possible add-on sales that support Customers’ business targets
Qualifications
Proficient English both spoken and written is a must
Analytical mindset
Experience in IT production 3+ years