Position: Middle Site Reliability Engineer
Company: Global Logic
Category: DevOps
Experience required: 2y
English level: upper

From mainframe to cloud to mobile, client delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance - increasing their agility and exceeding anything they previously thought possible.
Thanks to our ongoing expansion we have the opportunity to grow our Site Reliability Engineering team. We’re looking for people who are just as passionate about solving issues with distributed systems as they are to automate, code and collaborate to tackle problems.

What you bring along:

You are either a Software Engineer with real interest, and ideally some experience in Linux
systems, networking, monitoring and automation; or an experienced sysadmin or systems engineer with professional skills in Linux, preferably on distributed systems at scale, and a proven interest and experience in using software engineering to solve operational problems.
You are comfortable writing software to automate API-driven tasks at scale. Python preferred.
Define and enhance the SRE Observability and Monitoring leveraging AIOps Service.
Develop SRE runbooks automation, self-service playbooks for the Helix SaaS platform
Working understanding system monitoring tools and technology
Experience with monitoring and observability to proactively predict failure logging and monitoring tools ELK, Prometheus, Kibana, and Grafana a plus.
Experience with CI/CD pipelines and DevOps tools such as Jenkins, Docker, Git, Kubernetes, Terraform, and Ansible.
You have a passion for collaborating cross-functionally &amp; cross-product to identify and own the RCA and mitigation plan and reduce MTTR
You have experience automating the build and deployment of software products, and understand the related challenges in distributed systems.
You have experience using a Public Cloud: AWS, GCP, Azure, SoftLayer or OpenStack.
Linux system administration, ideally in a Cloud environment.
Experience working remotely with a fully distributed team, with the communication and adaptability it requires.
Experience mentoring and helping folks grow their abilities to use/contribute to the tooling you help build.
Ability to explain technical concepts to multiple audiences.
Experience with building public cloud-agnostic cloud software.
Experience with Kubernetes and knowledge of its ecosystem.
Experience optimizing existing deployment workflows.


In this role you will:

Participate in SRE software engineering, writing code for the continuing reduction of human intervention in operational tasks and automation of processes.
Manage Cloud provider infrastructure, system deployments and product release operations.
Monitor the Elastic platform, responding to incidents, correcting and improving systems to prevent incidents and planning capacity.
Be involved in resolving Elastic customer issues.
Participate in 24x365 on-call schedules.