Position: Help Desk Specialist
Company: inVerita
Category: Support
Experience required: 1y
English level: fluent

inVerita is looking for Help Desk Specialist to join the team

**Project description:**
• A HealthCare platform that helps people to take care of mental health. Our team is developing a method of supporting people in the exact moment they need it most. Our technology uses Data Analysis and Predictive Analytics to identify patterns of behavior, allowing us to predict when a client will need support. We also use Artificial Intelligence to collect additional data about the client's current experience as well as deliver interventions in the moment they are needed, rather than at the time of the next scheduled appointment. These technological interventions are guided and written by our human workforce of counselors and clinicians.

**Qualifications:**
• Up to 1-year experience on the position of Help Desk Specialist or similar role;
• Working experience with MS office, ticket handling and management tools;
• Working schedule: 17.00 - 02.00;
• English level: Advanced or higher.

**Responsibilities:**
• Review, prioritize & assign help desk requests, and ensure requests are updated and resolved in a timely manner;
• Evaluate and escalate requests to senior IS staff, as needed;
• Optimize Help Desk processes and workflows;
• Maintain and update project documentation, standard operating procedures, and knowledge base articles;
• Assist with routine email, telephone, or other IT needs (e.g., provisioning accounts, password resets, assigning permissions, etc.);
• Work with service providers to troubleshoot various services (phone, internet, radio, credit card terminals);
• Troubleshoot and resolve tier 1 technical issues;
• Maintain a positive work environment by acting and clearly communicating in a manner to build strong relationships with assigned employees;
• Perform other miscellaneous duties and tasks as assigned.