Position: Salesforce Administrator
Company: ITSM Delivery
Category: Support
Experience required: 2y
English level: upper

We are looking for a Salesforce Administrator, who can work remotely from Kyiv for customer support for a minimum one year contract which can be prolonged every year.

Requirements:

Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
Hands-on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
Roadmap development and prioritization in partnership with the business team and stakeholders
Participate in change management process. Drive communication efforts across relevant stakeholders.
Evaluating complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
Develop and train local and global admin resources.
Certified Salesforce.com Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder or other equivalent qualification.
Experience developing in Salesforce technologies such as Apex, Lightning Design and/or Visualforce pages
Solid understanding of and detailed experience working with enterprise level Salesforce.com instance.