Position: Business analyst / Customer success manager Creatio
Company: Flexentric
Category: Business Analyst
Experience required: 1y
English level: upper

**HOW FLEXENTRIC HELPS CUSTOMERS?**
•	Introduce customer centric culture and digital solutions
•	Together with customers co-create 100% tailored solutions for Marketing automation, Sales and Customer Service based on Creatio platform
•	Develop integrations between Creaito and other IT solutions such as ERP, websites, telephony, etc.
•	Design, improve and automate customer related and operational business processes

**WHY WORKING WITH US?**
•	Development: mentoring and learning opportunities
•	Freedom: flexible working time and possibility to work from home
•	Involvement: participation in key company decisions
•	Growth: career progression is direct result of your efforts and capabilities

**WHAT WILL YOU DO?**
•	Find out clients' business needs (personal sessions, scoping calls, analysing documentation from the customer etc.)
•	Write project documentation (concept, technical design, use cases, testing protocols)
•	Perform system customisation that does not require coding skills
•	Test the developed solution
•	Hold training sessions for system end users
•	Support existing customers

**HOW WILL YOU START?**
•	Guided learning of Creatio products and certification
•	Practical assignments related to existing customers
•	Involvement in the new implementation projects 

**WHAT ARE WE LOOKING FOR?**
•	Self-organised person with a positive mindset
•	Good team player
•	Strong communication and analytical skills
•	Languages: fluent in English, additional foreign language would be an advantage
•	Experience in IT projects
•	Knowledge of industry models of business, sales, marketing and service processes
•	Knowledge of data exchange technologies and understanding IT solutions architecture
•	Experience with CRM software would be an advantage