Position: Technical support engineer
Company: Cloud Works
Category: Support
Experience required: 1y
English level: upper

Requirements:
·        Work experience in technical support
·        Advanced computer skills
·        Analytical mindset
·        English — upper-intermediate and higher
·        Effective self-organization skills, disciplined approach, resilience
·        Excellent communication skills, ability to communicate with clients

Responsibility:
·        Working with a database
·        Simulating user’s cases at the test environment
·        Assisting Dev and DevOps teams in an investigation
·        Communication with clients via phone calls, emails, jira;
·        Resolving product related issues;
·        Integration support;
·        Bug reproducing / reporting;
·        Data issues research


We offer:
·        Attractive financial package
·        Paid vacation, holidays and sick leaves
·        Challenging projects
·        Professional & career growth
·        Great atmosphere in a friendly team
·        Central office location

Preferences: IT Support, Systems Administration

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