Position: German-speaking Support Associate (only in Poland)
Company: Helpware
Category: Support
Experience required: no_exp
English level: upper

💙 **Role description**
Currently, we are looking for a German-speaking Support Associate for our client to join our team. As a Support Associate, you will be responsible for handling customer chat conversations with German and English-speaking customers, collaborating on the support function development in teams, and providing help with other requests. Please note that this role requires being able to work on weekends!

💙 **What we are looking for**
•	You are self-motivated: ready to roll up your sleeves and get to work in a fast-paced environment.
•	You are team-oriented: communicating and coordinating with your team as necessary..
•	You have a creative personality & excellent interpersonal skills: finding solutions for customers to exceed expectations.
•	You are detail-oriented: seeing small details as well as the bigger picture.
•	Your German level is C1-C2 and your English level is B2

💙 **Our humble expectations**
•	Willingness to work in shifts (mornings, evenings, and weekends) - our client operates 7 days a week.
•	You have experience working in a customer-facing or logistics role.
•	You have an empathic tone of voice and the capability to adjust the tone to your audience.
•	You are tech-savvy: feel comfortable with different tools and have strong experience in using apps.
•	You can grasp new knowledge quickly.
•	You can multitask and prioritize incoming interactions simultaneously and effortlessly.
•	You have a can-do attitude and are willing to work in a dynamic environment.
•	You love food. You are an expert when it comes to food recommendations to everyone
•	Fluent German and working proficiency in English is required.

**Our client’s background**
Our client is a technology company known for its food delivery platform. Customers can order from any available restaurant and pick up or order delivery through a courier partner. The key objective of your client is to provide an outstanding chat support experience through a customer-centric approach.

If you have the required skills and experience, please send us your CV, and we will contact you in case of a positive answer. Should you have any further questions, please do not hesitate to contact us.