Position: Customer support team lead
Company: Mindy Support
Category: Support
Experience required: 1y
English level: upper

Schedule: 8 hours per day, 9:00 – 18:00. Monday-Friday.
 
What we offer:
-Experience in the international company working with people around the globe;
-Yearly incentive - depends on the execution of the KPI
-Training will be provided from the company’s side.
-Dynamic work in a young team of like-minded people in a modern and progressive business sphere

Your responsibilities:
-Motivate and integrate your team, that works remotely
-Train and coach members of your team, which provides direct services to end customers.
-Monitor quantitative and qualitative indicators of the team's work. Correcting the activities of team members who make mistakes or do not reach the established KPIs.
-Be responsible for achieving quantitative and qualitative KPIs of the team's work.
-Report to Account manager on the current results of the team and the implementation of KPIs
-Manage team members' work schedules.
 
You are our perfect candidate if you have:
-B2/C1 English;
-Similar work experience as Team Leader will be an advantage.
-Experience in Customer Service, understanding of what is CS, KPIs, CSAT, AHT, FRT, etc. and how to keep track of them;
-Self-employment (ФОП) We will sign a contract with you as an independent businessman.
-Remote job
-Have your own PC and good Internet connection
-Knowledge or experience of Zendesk or Freshdesk will be advantage
-good knowledge of Google services (Gmail, Sheets, Docs, Presentations, GMeet etc.);