Position: SLS Engineer
Company: Playtika
Category: Support
Experience required: 3y
English level: upper

We are looking for an SLS Engineer to join the Kyiv office on a full-time basis. 

Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia. 

You will be a member of an "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika's business, customer support (L1), and R&D. You will be working in defining issues, resolving them inside a cross-functional team to drive resolutions.

Responsibilities:
Provide solid support to business, customer support (L1), and R&D with a high degree of satisfaction and technical expertise
Manage a queue of incoming inquiries, determine prioritization, and address appropriately
Respond to assigned questions, problems, and concerns and adheres to SLA
Document resolutions for future reference

Requirements:
Bachelor’s degree in Computer Since, or relevant engineering/science fields
2+ years of experience in L2, L3 support, BA or BI 
English level starting from “High intermediate”
Experience with writing SQL queries and MS Excel formulas

We offer all our employees:
Competitive salary, performance-based bonuses, and flexible working hours
Training programs, certifications, conferences including international events
Social package, including gym membership compensation, medical insurance
Paid vacation and sick leaves
Corporate English classes
Referral program
Corporate celebrations, team buildings, and fun activities
Free meals twice a day, refreshments, happy hours
Technical library with option to order books
Coaching and reviews to support your career development
Comfortable office
Working for one of the top social gaming companies in the world
Cute and funny corporate events — some of them definitely unforgettable. We have fun like that
By the way, you can feel us here.