Position: Senior Business Analyst
Company: Ciklum
Category: Business Analyst
Experience required: 3y
English level: upper

Our client, a leading provider of omnichannel payment and commerce solutions to global clients, is experiencing tremendous growth and seeking experienced Senior Business Analyst for augmenting our special project development team to achieve our mission: to help you simplify, unify, accelerate and boost your digital channels, whatever travel segment you are in. Founded in 2007 in Copenhagen, Denmark, the company embraces the Scandinavian values of minimalism, simplicity and quality.

**Responsibilities**
Analyze capability gaps within client organization or pain points for target market. Suggest improvement methods and appropriate solution options
Identify and define business needs and goals. Clearly outline stakeholders’ impact and their outlook on the project and teams
Collaborate proactively with business stakeholders, project managers, and teams to reach a common understanding of the solution to address the needs. Manage requirements communication considering the project’s specifics and stakeholders’ preferences. Moderate meetings and workshops
Manage solution scope, detect and track changes. Manage requirements related conflicts and issues up to resolution
Prioritize requirements and manage their allocation. Define quality attributes (non-functional requirements) including external interfaces and constraints
Interact with product manager on product strategy definition and target market segments
Evaluate business analysis processes and continuously improve them. Establish and follow requirements lifecycle processes
Mentor other analysts on request. Organize knowledge sharing and training sessions for other analysts. Contribute to the corporate knowledge base
Monitor solution implementation and conduct internal and external solution acceptance. Manage solution acceptance criteria
Care about continuous improvement of customer satisfaction

**Requirements**
Very strong English verbal and written communication skills
Clear understanding of principles and specifics of software development methodologies
Extensive knowledge of business analysis activities and techniques
Awareness of latest IT industry and digitalization trends
Knowledge of business process optimization and modeling approaches
Knowledge of requirements management tools (at least JIRA & Confluence)
Knowledge of prototyping tools.IT industry experience: 3 years or more, including collaboration with clients abroad
Experience in business analysis or product management: 3 years or more, including defining solutions from idea to production
Experience in Agile methodologies: 1 year or more
Proven experience in communication to large audiences and top management

**Desirable**
Master degree or higher (in Computer Science or similar)
Business education
Good knowledge in at least one Business Domain: finance, accounting, media, travel, logistics
Knowledge in product management best practices
Experience in training development and conduction
One of the following: IIBA CCBA or CBAP, OMG UML, OMG BPMN, PMI-PBA, Pragmatic Marketing

**Personal skills**
Systems thinking and functional decomposition skills
Strong analytical skills to make a critical assessment of the information from numerous sources
Modeling skills to represent requirements information in graphical form
Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities and prioritization
High flexibility. Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback. Quick learning
Good communication, presentation, and negotiation skills
Self-confidence. Ability to accept criticism for continuous improvement

**What's in it for you**
Ability to work on challenging projects, deal with complex solutions
Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
Unique working environment where you communicate and work directly with client