Position: Customer Care Representative
Company: Eurekos Systems
Category: Support
Experience required: 1y
English level: upper

Required skills
- 1+ years of experience in support of software applications or products
- Analytical and troubleshooting skills
- Strong ability to locate and describe the problem, attentiveness to the details
- Ability to effectively communicate technical information in non-technical terms
- Great teamwork skills
- Strong desire to be always helpful
- Experience with Jira, Confluence, ServiceDesk
- Upper intermediate English level

As a plus
- Understanding of UX/UI principles
- Basic knowledge of HTTP protocol and REST API

Responsibilities
- Provide the 2nd line of application technical support for our customers
- Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
- Defect management through the operational flow
- Android/iOS, web applications troubleshooting
- Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
- Help building and improving the process allowing for a smooth, simple and fast integration for our customers
- Document common support cases in the company’s knowledge base
- Provide feedback on the efficiency of the customer service process
- Help the customers to configure our product up to their business needs
- Eliminate all the reasons that might make customers leave

We offer
- Ability to work on interesting and complex product
- Ability to impact product roadmap
- Flexible schedule
- Competitive salary according to qualification
- Friendly team and cozy office in city center
- Reasonable working hours, no night shifts

If you want to develop, initiative and result oriented, our company is waiting for your resume.