Position: Customer Support Specialist
Company: Surprise
Category: Support
Experience required: 1y
English level: upper

**Work conditions:**
Full-time 4pm — 1am schedule
Remote work (but you have live in Lviv and be able to visit our office sometimes)

**Requirements:**
Good English skills (B2+)
Pleasant conversational manner both on the phone and in writing;
Multi-tasking abilities;
Attentiveness to detail;
Patience when handling tough cases;
Ability to handle stressful situations;

**Will be a plus:**
Previous experience as a Support specialist;
A positive, cheerful and welcoming persona;
Strong communication skills;
High-energy, competitive and creative individual.

**What you’ll be doing**
Responding to customer requests in a timely and accurate way, via phone, email and chat;
I​dentifying customer needs and helping customers use specific app features;
Updating our internal databases with information about technical issues and communicating with customers about these updates;
Following up with customers to ensure their technical issues are resolved;
Maintaining the fulfillment processes.