Position: ServiceNow DevOps Engineer
Company: Teiva Systems
Category: DevOps
Experience required: 2y
English level: upper

Teiva Systems - official partner of ServiceNow.

ServiceNow is making the world of work, work better for people. Cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. ServiceNow serves approximately 80% of the Fortune 500, and these platform on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  

**Key Role, Description/Responsibilities:**

- Configure DevOps application on the ServiceNow platform.
- Develop and customize ServiceNow from collecting requirements, writing implementation plans, to coding and execution of those plans
- Configure/Customize ServiceNow applications, including creating workflows, writing JavaScript, customizing the UI, and managing groups & roles
- Utilize scripting tools and ServiceNow functionality to automate tasks being done in ServiceNow
- Use of the MID server, web services (SOAP and REST), email, and other relevant technology to integrate 3rd party systems with ServiceNow
- Perform integrations and process automation using ServiceNow Orchestration
- Load, transform, and maintain data between ServiceNow and other systems
- Analyze user requirements and current procedures in order to improve system capabilities, automate process workflows
- Deploy update sets to production following defined change control processes
- Deliver fixes and enhancement to existing ServiceNow workflows
- Support updates, respond to Service Requests, and provide incident resolution
- Recognize and report issues before they adversely impact the project schedule


**Requirements & Qualifications:**

- Build/maintain automation to assist in building automated deployment engine consisting of Servicenow platform, Selenium, Jenkins, and other CI/CD tools.
- Integrate vulnerability management into Jenkins build jobs and the ServiceNow ALM platform.
- Support DevOps Pilot Program relating to CI/CD integrations.
- Collect and review user experience to initiate process improvements and automation for increasing user satisfaction.
- Architect and develop automated monitoring, alerts, and integration solutions.
- Define best practices for development and deployment works.
- Work with enterprise service management ITIL processes. Possess a rich understanding of ITIL / ITSM.


**To be successful in this role you have:**

- Experience as a build engineer or developer.
- 1+ years of scripting experience (Groovy and Python) - nice to have.
- A fundamental understanding of ITSM, ITIL, or CMDB
- Working experience and a good understanding of the ServiceNow platform