Position: Junior Service Desk Coordinator / Support Specialist
Company: Luxoft
Category: Support
Experience required: 1y
English level: upper

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.
All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.
Responsibilities:
Assigning ServiceDesk requests
Controlling ServiceDesk requests execution and SLA
Other ServiceDesk requests coordination
Technical support of corporate information systems users
Preparing statistics on user requests
Mandatory Skills Description:
High Education
MS Office (advanced Excel user, MS Outlook, MS Word, MS PowerPoint)
Good communication skills
Nice-to-Have Skills:
SQL
Support or coordinator experience