Position: Account Manager
Company: Don`t Panic Recruitment
Category: Support
Experience required: 3y
English level: fluent

Hello! We, **Don't Panic Recruiting Agency**, are looking for an **Account Manager** to join the team of our client, consulting company, **CanSolveIt**. 
Remote, full-time. 

**CanSolveIt** is a consulting company that provides services on change management and business process optimization. We work with leaders in the construction and energy industry internationally, primarily in the North American market. 

We are looking for an **Account Manager** to create long-term, trusting relationships with our customers. 

We expect to find a person with a client-oriented attitude, and analytical thinking, who learns quickly and can manage his/her time and tasks without gaps in the working process. 

**Important!**  The clients are primarily located in PST-EST zones in Northern American markets, so you will need to take this into account when planning your work schedule. 

**What we offer:**
 - Remote work. 
 - Flexible schedule. 
 - Opportunities to grow professionally and personally (workshops, work sessions, external education). 
 - Paid leave (24 calendar days + 10 public holidays). 
 - Small and outstanding team. 
 - Exciting challenges, possibility to be a part of business practices of the American market.
 - PC and other work equipment.  
 - Paid sick leave.

**Responsibilities**:

 - Build and strengthen client relationships to achieve long-term partnerships.  

 - Customer onboarding and training. You will work with new clients and provide them with the skills to use our and partners' products. You will help them solve any problems they may encounter. 

 - Account management. You will be responsible for ensuring that clients continue to use our and partners' products and derive value from it.  

 - Upselling our product to customers. You will offer clients additional features of our and partners' products and help them solve their problems. Identifying, upselling, cross-selling, and renewal opportunities and communicating with the sales team regularly. 

 - Development of training materials. You will create training materials that will help clients better understand our product and its functionality. 
Contribution to the onboarding and account management process development.  You will help develop and improve the onboarding and account management processes. 

 - Coordination with Bidtracer support and CanSolveIt QA and Setup teams.  

**Requirements:**

 - Understanding of business processes and how business systems can be applied to streamline operations.
 - Understanding of SDLC. The ideal candidate should have a good understanding of software development life cycle (SDLC) processes, including requirements gathering, design, development, testing, and deployment. 
 - Analytical skills and attention to detail.  
 - Excellent written and verbal business communication skills in Ukrainian and English (Advanced). 
 - Advanced PC skills. 
 - You need to be able to quickly deal with client software and processes. If you have worked with Bidtracer or other similar CRM systems, this is a big plus. 
 - Extensive account management expertise. It will be a plus if you have extensive customer service experience as well as a track record of successfully meeting customer needs, ensuring that software meets business processes requirements, and increasing sales. 
 - Strong communication skills and ability to work effectively in a team.  
Note! Business trips abroad are possible. Therefore, it is important to have a legal opportunity to leave Ukraine for a certain period. 

**Nice-to-Have Skills: **

 - Mathematical background and experience in working with complex formulas via Excel. 
 - Sales experience. Although not required, having experience in sales can be an advantage in upselling our and our partners' products to customers and achieving business goals. 
 - Experience in the fields of construction and consulting. This will help you better understand the client and speak the same language as him. 

**Recruiting Process**
1. Screening interview with the Recruiter
2. Screening interview with HR
3. Interview with the CEO and Technical interview