Position: Client Care Manager
Company: QA Madness
Category: Support
Experience required: 1y
English level: fluent

QA Madness is a European IT service company with a strong focus on QA and cyber security. The company was founded in 2013 and is headquartered in Vilnius, Lithuania.

Currently, we are searching for a responsible and self-motivated Client Care Manager to become a great addition to our Sales and Marketing Team. The position involves reporting to our Head of Client Relations and assisting with daily tasks. Training and support are provided.

REQUIRED SKILLS:
— At least 1y of experience of communication with the clients preferably in IT sphere;
— Strategic and problem-solving mindset;
— Advanced level of English;
— Excellent communication skills;
— Perseverance, attention to detail, good at routine work, desire to learn

RESPONSIBILITIES:
— Assistance to the Head of Client Relations in routine tasks;
— Assistance with CRM maintenance;
— Gather feedback, create invoices for clients;
— As the skills improve, the transition to direct work with client;
— Act as a liaison between the client and QA team;
— Develop a high level of knowledge and understanding of the clients’ needs, and the capacity of the team and the business to meet and exceed the clients’ expectations;
— Keep up with industry news, trends and best practices;
— Onboarding and support of new clients;
— Maintain warm and friendly relationships with all the clients and QA team

WE OFFER:
— Education and training in the domain;
— Competitive compensation and salary reviews;
— Excellent career opportunities;
— Mentoring;
— Democratic management style& friendly environment;
— Schedule flexibility and work-from-home options;
— Annual paid vacations (26 days) and paid sick leaves (12 days);
— Regular corporate events and team buildings;
— English classes;
— Medical insurance;
— Referral program;
— Tax compensation and accounting services.