Position: Customer support and account specialist
Company: SHOW4ME
Category: Support
Experience required: no_exp
English level: upper

Role Overview

Hey! Are you eager to be a part of a unique innovative Music Platform that will change the music industry? Are you’re an easy-going individual that likes music? Do you know your way around social networks and are energised by interacting with and helping people?

Then here’s an excellent chance just for you!

We are currently seeking English-speaking Customer support and account specialists for a part-time job in our Kyiv office. As a Customer support and account specialist, you will play a key part in creating and developing our Music Platform’s community and making our success story.

Start with the Customer support and account specialist and achieve the new career top!

Your career path could be in two direction - Head of Customer support department or Business Development manager.

Join us in transforming the world of the music business.

Responsibilities:

· Grow our community by getting new customers and retaining existing ones.
· Open and mantain customer accounts by recording and updating account information
· Assist customers, help with onboarding and answer questions about platform’s functionality
· Deal patiently with customers’ problems and complaints by identifying them and providing potential solutions

Main requirements:

· You’re great at helping and understanding people and have flawless verbal and written English skills (min. level - B2)
· You’re a curious minded and superorganized listener and communicator, who loves investigating problems and troubleshooting them
· You’re a great team player with good time management skills and an ability to work under pressure
· You’re a tech savvy person with an excellent knowledge of Microsoft Windows and Microsoft Office applications
· You’re a quick learner, who are able to pick up new skills fast
· Previous work experience in call center or customer support for international customers is a plus

The company will provide:
· Working in the innovative, international, rapidly growing company with challenging but fun tasks and continuous trainings
· Flexible schedule and ability to work evenings/nights
· Opportunity to rapidly grow professionally within the company
· Competitive salary + bonuses
· Paid vacation and sick leave
· Modern cosy office in the city center
· Cool corporate events
· Free coffee, tea and snacks
· Working in a truly special team - we believe in what we do and love our profession, and value every member of our work family

Compensation Level is 7-12k. UAH per month. Depends on working hours.