Position: Customer Support Representative
Company: Proofy
Category: Support
Experience required: 1y
English level: intermediate

Customer Support Representatives will be responsible for:

Fielding questions and holding conversations with clients on a daily basis (both over the phone and via our website chat feature through Intercom)
Mastering the Proofy.io service, knowing its features in full detail
Consulting with clients to help improve their experience 
Respond to a variety of incoming support, sales, and product inquiries from new and existing customers in a timely, professional and effective manner
Handling sometimes complex customer requests or complaints through from initial contact until resolution
Take responsibility to ensure customers having a great experience with our product
Working with the Product team to report common user issues, suggest improvements, and convey any other relevant feedback
Observing client behaviors and pain points in order to help further develop our product and enhance the client experience
Participate in beta testing of new and existing products/features

Requirements:

Ability to multi-task while paying great attention to detail
Comfortable working remotely, highly self-motivated
1-2 years of experience supporting a technical product, preferably for a SaaS startup
English-speaking proficiency is required; bilingual skills a plus
Strong written skills
Demonstrated ability to manage a high volume of activities with varying priorities