Position: L3 Support Engineer
Company: Intellias
Category: Support
Experience required: 2y
English level: fluent

Our client provides a property management software product and support services for the $100 billion Airbnb and vacation rental market.
We are using the latest technologies and frameworks, Node.js and Mongo on the server-side and React on the client-side. We promote continuous learning and are open to learning and implementing new things all the time.

Knowledge of Polish language is an advantage for this position!

**Responsibilities:**

- Responsible for escalating technical issues, that could not be resolved by Tier 1 & 2 Support, to Product Assessment and/or Software Development.
- Working alongside our R&D teams to analyze complex Product malfunctions.
- Be the technical focal point to our customer facing teams and develop tools that will assist them in their work.
- Work in a high pressure, dynamic environment that is growing and changing often.

**Requirements:**

- 1-2 years experience as a tier 3 engineer or a similar position
- Ability to troubleshoot in a large-scale environment
- Strong analytical and problem-solving skills
- Experience with databases, especially SQL/Sequel Pro
- Experience with REST API
- Experience with SaaS systems
- Excellent people skills.
- Fluent English
- Polish - advantage would be an advantage