Position: IT Support Specialist
Company: Webxloo
Category: Support
Experience required: 2y
English level: fluent

**About us**

We are an international software development company that was founded in 2005 in Tampa (Florida, USA). Our main product is Auction Streaming (http://www.auctionstreaming.com/) , a fully functional and independent online Cloud Auction Management System. We promote and develop our products for USA, SA, and UK markets.

**Tools that are used on this project:**
- CRM, Outlook, GTM, Team Viewer
- Essential job duties and responsibilities

Work with website tools, set up exchange data feeds between internally and with 3-rd parties, work with other modules of the system
Get requests from the clients, follow up (via email, phone, live chat)

**Essential requirements**
- Advanced PC user
- Experience in creating websites or working with website tools and platforms,
- Willing to work night shifts,
- Fluent in English

**The following will be an advantage**
- Experience in QA, support, related fields course certificates, technical background,
- Knowledge of HTML/CSS, experience in working with specifications
- Soft skills (what we appreciate in a candidate)
- Result-oriented mindset, willing to learn and knowing how to do it, high level of self-organization

**Required Skills:**
- Active, pushing, multitasking, easy-going
- Responsible, observant, understand the role and place of support team in the company structure (or be willing to learn this)
- Smart, curious, willing to know something new, to get to the bottom of everything
- Must be able to see the structure of everything and know how to plan action on every level of any structure (it’s needed for writing tasks and creating a plan for investigation)
- Be willing to work and be a team player
- Must understand that this is the first line in communication with clients, that it has a lot of stress, situations with unhappy clients, routing work but still love it.

**Job Type:** Full-time

**Schedule:** 8 hour shift, Monday to Friday