Position: Technical Writer
Company: Star
Category: Other
Experience required: 3y
English level: fluent

Our client is a worldwide leader in the advertising industry and specializes in digital marketing services that integrate technology, data, inventory, and human intelligence to reach and manage the most profitable audiences for its customers. We are working with them on a group of web-based products designed to improve and optimize business processes, reduce time spent on routine tasks, manage activities, and monitor results.

You will become a member of the core engineering team working closely with software developers, QA engineers, product owners and designers to help “productise” technology for internal consumption by facilitating the interested parties with necessary guidelines, read-mes and other types of documentation.

**Qualifications & experience:**

- 3+ years of technical writing experience;
- Strong written and verbal communication skills and experience working with content in multiple mediums;
- Experience working cross-departmentally to communicate the nuts and bolts of a product;
- Strong experience owning an end-to-end documentation creation process;
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, ever-changing environment;
- A positive attitude, willing to jump in and tackle new challenges;
- Experience working with Confluence/JIRA, Microsoft Word, Git & Gitlab, HTML.

**Responsibilities**
- Work with product owners, change managers and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, and in-platform documentation (tooltips, welcome instructions, etc.);
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours and other educational techniques;
- Learn complex concepts and communicate the information in a way that is engaging and understood by users;
- Gather customer feedback on documentation to improve usability;
- Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.