Position: Junior Specialist, Operational Support
Company: Rakuten
Category: Support
Experience required: no_exp
English level: upper

Responsible for analyzing detailed operational information for a variety of clients across the advertising network. Perform quality audits and data reconciliation to a high degree of quality. Ensure application of network and advertiser rules in support of areas like compliance monitoring, payment reconciliation, partnership quality analysis, and more. Identify patterns using a mix of collected data and your own analysis. Provide expertise and direction on tooling and process capabilities. 

Requirements
• English fluency (at least Upper-Intermediate)
• Detail-oriented, thorough, and meticulous
• Attention to detail in order to identify and analyze errors
• Strong time management and self-organization skills and ability to meet predetermined timeframes
• Ability to work independently and with a team
• Ability to accurately interpret complex documents and online policies
• Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided
 
Responsibilities
• Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling
• Audit publisher websites, social media presences, and submitted data to ensure compliance
• Analyze existing data and augment with additional data collection and analysis where appropriate
• Maintain and build ongoing audit templates and ad-hoc audit templates
• Create new and keep existing written documentation up to date
• Propose improvements of system and process