Position: Service Designer
Company: ITernal Group
Category: Design
Experience required: 5y
English level: upper

You will be expected to:
— Lead our improved understanding of complex healthcare ecosystems
— Champion visual frameworks — like journey maps, service blueprints, ecosystem maps — that help bring clarity to complex challenges in human behaviors, relationships, workflow, and processes, and enable decision making
— Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
— Utilize experience prototyping techniques like a desktop walkthrough and role-playing that help test and validate service components and convey value propositions

You will regularly:
— Map existing service ecosystems and service delivery processes
— Plan, conduct, and synthesize research with existing/potential service users and existing/potential service providers (front and back-end)
— Identify frameworks best suited to project needs and emerging insights along with the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
— Orchestrate and lead co-creation workshops with customers, partners, and users to drive the analysis of current services and the design of improved/new services
— Frame and consolidate service value propositions for service users and service providers
— Create narratives that help explain the value proposition in a succinct and meaningful way
— Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols, etc.) with users and providers to validate service components and define detailed service requirements

We want you to have:
— 5+ years of professional design experience
— Highly developed design skills demonstrated in your portfolio of recent work
— Confident presentation and storytelling abilities
— Experience collaborating in multifunctional teams as the service design lead
— Proficiency with contemporary design and prototyping tools and methods
— You will embody our core company values in your approach and interaction with all around you. We value boldness, empathy, lean thinking, positive social impact, and collaboration.
— Business level ability in English

It would be a bonus if you had:
— Experience in the healthcare industry
— Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
— Academic, professional, or life experience from outside the design field that enriches your perspective as a designer

We offer:
— Possibility to influence the development of the project
— Friendly professional staff and warm atmosphere
— Help with development via mentoring and coaching
— The environment where you can implement your ideas
— Plans for growth and the performance review (every 6 months)
— Flexible schedule and opportunities to work remotely (8 hours workday)
— Paid vacation and sick leaves
— Medical insurance, gym
— Participation in educational activities and thematic conferences
— Team parties and corporate events