Position: Director of Sales Operations
Company: GlenFlow
Category: Sales
Experience required: 3y
English level: upper

GlenFlow seeks a **Director of Operations** responsible for developing and implementing sales strategies and processes that align with the overall business objectives. They will oversee the day-to-day operations of the sales team, managing forecasting, pipeline management, and sales performance analysis.
Additionally, they will work closely with cross-functional teams such as Project Management, HR, Marketing, Finance, and Customer Success to ensure seamless alignment across the organization. The Director of Operations will report directly to the CEO and will have a chance to grow together with our ambitious and emerging group of companies.

**Sales Process Management Responsibilities:**
Defining Sales Processes
Managing Sales Tasks
Implementing Sales Process Enhancements
Onboarding and training for new Sales personnel
Sales Tools Management

**Sales Strategies Management:**
Recording Ideas for Sales Strategies Enhancements
Managing Pilots for Sales Strategies Enhancements
Managing Market Analysis Processes
Recording and Managing the Development of Sales Channels
Recording and Managing Execution for Sales Campaigns

**Sales Performance Management:**
Setting Monthly, Quarterly, and Annual Objectives
Recording Actual Sales Performance Analysis
Forecasting and Gap Analysis
CRM and Pipeline Management
Preparing and Sharing Reports, including Profitability and Performance Reports

**Prospecting and Lead Generation Process:**
Managing Prospecting and Lead Generation Process
Managing Prospecting and Lead Generation Personnel
Managing Prospecting Tools
Managing Prospecting and Lead Generation Strategies
Implementing Prospecting and Lead Generation Enhancements
Managing Pilots for Prospecting and Lead Generation Enhancements
Preparing and Sharing Prospecting and Lead Generation Reports

**Managing Customer Success:**
Manage Customer Success Personnel
Tracking Active Projects, Managing the Project Charter
Implement The Process for Resolving Critical Customer Situations
Implement The Regular Process for Collecting Testimonials, and Referrals to Other Prospects
Implement The Regular Process for Developing Upsell and Cross-sell Opportunities

**Marketing Support:**
Managing the Development of Marketing Strategies
Managing the Development of Sales Materials (Presentations, Case Studies)
Manage, Organize, Track, and Prepare Reports for Trade Shows and Events

**Onboarding and Completing Projects:**
Developing Processes to Initiate New Projects (with PM Team)
Developing Processes to Finalize Projects / Client Engagement (With the PM Team)
Ensure Excellent Communication Between Sales and PM Teams
Ensure the Sales Team Has Full HR, PM, and IT Support
Communicating Project Statuses Within the Organization

**We offer:**
Opportunities for self-development and professional growth
Interesting tasks, support from colleagues, and work among real professionals
Friendly atmosphere, caring for the comfort of specialists
Flexible schedule (there are core mandatory hours)
Sports compensation, English lessons