Position: Junior IT Support Engineer
Company: SoftServe
Category: Support
Experience required: 1y

YOU ARE

• Possessing up to 1-year experience in IT
• A holder a Master's degree in Computer Science, or in a similar area
• Having an understanding of Help Desk systems (desirable)
• Good at MS Windows 7, 10, MS Office
• Expert at workstation hardware configuring and periphery devices configuring
• Showing excellent analytical skills
• Demonstrating English level pre-intermediate or higher
• Skilles at troubleshooting
• Able to 'get things done'
• Good at working using checklists
• Capable of working under pressure
• A great communicator
• Able to think globally and be sensitive to international practices
• A diligent, responsible, accurate personality
• Detail, result, and a client-oriented person
• A great team-player 

YOU WANT TO WORK WITH
• Install and configure workstation software as a part of hiring procedure or by individual user’s request.
• Support of network and domain user accounts and mailboxes – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Support of user’s desktop applications – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently.
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request.
• Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions.
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change.
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services.
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers.
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off.
• Regular or on demand inventorying of hardware and periphery devices.
• Provide IT Resources for Business Trips


TOGETHER WE WILL
• Develop and support Enterprise level infrastructure build on best in class vendors
• Support your professional and personal growth  
• Give you access to experienced specialists who are pretty willing to share their knowledge 
• Show you our casual atmosphere — no dress code  
• Care about your individual initiatives — we are open for them, just come and share your ideas 
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes