Position: IT Account Manager
Company: Sloboda Studio
Category: Project Manager
Experience required: no_exp
English level: upper

We are seeking a motivated and enthusiastic Junior Account Manager to join our rapidly growing team. This entry-level position is perfect for candidates looking to build a career in account management, customer relations, and sales. As a Junior Account Manager, you will be responsible for supporting our experienced account managers in establishing and maintaining connections with clients, learning the ropes of upselling, and providing exceptional customer experiences.

Responsibilities:

— Assist Senior Account Managers in developing and maintaining long-term relationships with clients by understanding their needs, preferences, and expectations;
— After onboarding period the communication and upsell opportunities will be handled by Junior AM;
— Support the management of a portfolio of clients, ensuring their satisfaction through regular communication, updates, and support;
— Learn and apply techniques for upselling developers and additional services to meet clients' evolving needs;
— Help resolve conflicts and address client concerns with professionalism, empathy, and a customer-first mindset under the guidance of experienced Account Managers;
— Collaborate with internal teams, including developers and project managers, to ensure the timely and successful delivery of our services;
— Monitor and report on the performance of client accounts, identifying opportunities for improvement and growth;
— Act as a secondary point of contact for clients, addressing their inquiries and providing outstanding customer service;
— Develop a deep understanding of our products and services, staying up-to-date with industry trends and best practices.

Requirements:

— Strong desire to learn and grow professionally in the field of account management and sales;
— English proficiency at level B2 - C1;
— Ability to multitask, prioritize tasks, and manage time effectively;
— Excellent interpersonal and communication skills, both written and verbal;
— Comfortable working in a fast-paced and dynamic environment;
— Self-motivated, proactive, and results-driven, with a commitment to continuous improvement.

What We Offer:
— Competitive salary and benefits package, with growth potential based on performance;
— Comprehensive training and mentorship from experienced Account Managers;
— Opportunity for professional growth and development within the company;
— Collaborative and supportive work environment;
— Flexible working hours and remote work options.

If you are a driven and eager individual with a passion for building lasting client relationships and delivering exceptional service, we would love to hear from you. Please submit your resume and a brief cover letter detailing your relevant experience or coursework, and why you would be the perfect fit for our team.