Position: Senior Voice and Collaboration Engineer,
Company: DXC
Category: Support
Experience required: 5y
English level: upper

Location
Wroclaw

Project Description
You'll be working for the Voice Services team in EMEA. We provide L1/L2/L3 operational support for Standard & Trader Voice globally, with primary focus in the EMEA region. Our remit is diverse from operational support to project delivery, as are our technology platforms, from industry standard Cisco core voice & BT ITS trading infrastructure.

Responsibilities
Global financial services client is looking for a Senior Voice and Collaboration Engineer to join their team in Poland to support Microsoft Teams deployment in EMEA. You will support the implementation, transformation and support the Voice strategy globally including Microsoft Teams, Collaboration tools, SBCs, voice gateways and SIP/TDM trunking.
• Be responsible for delivering the Standard Voice services in EMEA leveraging CIPT, SIP, RTP and Mobile technologies.
• Support the wider global team in day-to-day operations & progressing project implementations.
• Provide Level 3 technical engineering capabilities to assist L1 and L2 teams meet their operational objectives.
• Escalate problems and incidents to Engineering team and/or Vendor.
• Provide metrics to demonstrate operational readiness and proactive management.
• Track delivery of the service(s) against performance metrics
• Represent the Voice team as Subject Matter Expert at a variety of stakeholder meetings from incident through projects to service delivery
• Ensure workflows, processes, tooling and applications are of the requisite standard
• Contribute expertise to the management of existing and new IT products & services
• Manage & escalate risk where appropriate to minimize actual or potential issues to our infrastructure & resources
• Build and test the application voice call flows as per the defined test plan
• Update the necessary pre and post migration documents and knowledge transfer

Skills
Must have

Ideally 7+ years of the following:
• Hands-on experience in the Voice products & services space - including Cisco, Teams and SBCs
• Knowledge of the Enterprise voice and collaboration technologies across financial services.
• Strong knowledge of Cisco Voice Products with the ability to configure & troubleshoot voice related hardware
• MS Teams experience within a voice environment essential
• MS Teams direct routing and enterprise voice
• Strong Knowledge in Configuration and Troubleshooting Session Border Controllers (Oracle) and SIP trunking
• Operational management responsibility in a technology area
• Technical project management experience on voice workstreams
• Ability to communicate with senior project stakeholders and during challenging circumstances such as incidents
• Experience working in a global environment with stakeholders across multiple geographies
• Understanding of ITIL processes, especially Change Management: raising change, attaching necessary documents

Nice to have

n/a

Languages
English: C1 Advanced

Seniority
Senior