Position: Junior Incident Manager (CasinoEngine)
Company: EveryMatrix
Category: QA
Experience required: no_exp
English level: upper

We are seeking a persuasive and sharp Incident Manager to join our ever-growing team in Lviv!

**Responsibilities:**
- Coordinate emerging incidents and monitor their resolution;
- Сommunication with clients and sub-teams;
- Perform incident impact analysis;
- Maintain a knowledge base of Known Issues and Incident corrective measures;
- Work closely with the team in order to deliver quality features into production

**Requirements:** 
- Six months of commercial experience (QA, support) 
- Good testing theory knowledge and understanding
- B2+ English
- Experience with issue trackers like JIRA, etc.
- Understanding of API (for example, HTTP requests and responses structure)
- Experience in working with logs Kibana (Optional)
- Understanding of application flow and business reasoning from three different perspectives: end-user, developer, and client.
- Ability to communicate technical problems precisely and professionally

**Soft skills:**
- Detail-oriented person with strong time management skills
- Ability to work independently as well as in a team.

**Work-Life Balance:**
- 22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays (11 days). Extra leave days for every extra year at the company – 43 days including public holidays by year 5 of employment.
- 10 sick leave days per year (without a doctor’s note).
- Medical leave: up to 30 days per year, documented with a medical certificate
- To support women candidates, we offer 21 weeks of maternity leave and 100% work from home until the child’s first birthday for mothers.
- Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old.

**Benefits and Office perks:**
- Daily catered lunch or lunch allowance
- Private Medical Insurance
- Gym membership
- Fruits Friday
- Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
- Massage at work
- Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!)
- Fun corner: ping pong table, Xbox, lots of board games.