Position: Customer Support Specialist
Company: CNA International IT
Category: Support
Experience required: no_exp
English level: upper

Profile:

• We provide customer support and Implementation for business in retail and hospitality all over the world that use our products
• We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kyiv)!
• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have a Technical background or a strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);
• Ability to work at night shifts (we provide a corporate taxi);
• An experienced PC user (General Microsoft Windows knowledge).
• Ideally, you have Technical background or strong desire to explore the field of software and Hardware products;
• Training and time-management skills

Soft Skills:

• Communication;
• Listening;
• Conflict Resolution;
• Empathy;
• Positivity;
• Self-Control.

Would be a plus:
• Previous experience in support function (is a big plus);
• Technical background and IT education ( is a huge plus).
• Experience in working with CRM and Jira;

Why you should choose us:

• We are a product company and you will have a great opportunity to work with advanced and progressive products;
• Our position — great opportunity to implement your ideas!
• We are focused on growth and innovation;
No bureaucracy.

Compensation & Benefits:

• Work in successful U.S. IT company with an international team;
• Participation in challenging project that is famous and successful in the U.S. market;
• Career and proficiency development plans;
• Competitive salary;
• Stock Option Plan for all employees
• Paid vacation and sick leave;
• Health insurance;
• Free English courses with native speakers;
• Referral program;
• Friendly atmosphere and corporate events;
• Comfortable office near downtown close to the metro station.

Responsibilities:
• Help existing and prospective customers by providing them timely and accurate information about eHopper products;
• Identify, analyze and troubleshoot technical issues and provide effective solutions;
• Respond to support queries via email, phone, and chat;
• Address procedural, configuration, software, hardware, and merchant services related issues;
• Provide clear and complete documentation and notes on all service inquiries.
• Provide implementation support including account configuration, menu building for restaurants, product configuration, product catalog optimization
• Train and educate new customers via 1 on 1 and webinars
• Keep in touch with existing customers to follow up on success.

About company:

eHopper is a product company located in New York that provides business management solutions to businesses around the world. Their key product, the eHopper Point Of Sale system enables business retailers to efficiently manage their operations, cut costs and promote repeat business with their customers. Today, eHopper Services, LLC continues to provide point of sale solutions, improve upon their products and influence innovation with business management.

Project Description:

eHopper’s primary product is a point-of-sale system utilized in retail and hospitality industry around the world. We continue meeting the challenges with a strong management team and a support infrastructure committed to work closely.
We need to keep the pace with the market changes and stay ahead of the curve and competition.
Our goal is to continuously improve our product respond to market!
Learn more about eHopper on ehopper.com

Our Customer Support Team works directly with our clients all over the world.
Our customer support agents have the unique opportunity of becoming experts in the field by learning the specifics of the retail industry and obtaining not only technical skills but knowledge of business processes, operational procedures and customers’ daily needs as well.

As a member of the eHopper Team you will be able to start and build your career in an international company where you can use your English skills and communicate on a daily basis with native speakers.
You will gain valuable knowledge and experience by collaborating closely with our Development team in Kiev and colleagues in our NY office.
Our culture of continuous career development will also provide you excellent opportunities for accelerated growth and promotion.