Position: Customer Support Representative (Chinese)
Company: Futurra Group
Category: Support
Experience required: no_exp
English level: intermediate

**Futurra Group** is a fast-growing Ukrainian IT company. We successfully develop and promote our own products: cross-platform mobile-first products, applications, and casual games for iOS and Android, Smart Home products with 10+ million unique users every month.


**Main responsibilities:**
- Communicate with users in an online chat system, providing users with the complete and correct information or solutions
- Learn to work in Zendesk online customer service system
- Learn to create/update users’ subscriptions in the Admin Panel
- In case users meet issues, avoid refunds, providing efficient solutions
- Report on users issues in time to the Head of Customer Support
- Test the App updates to obtain the user’s experience and understand the product

**Working hours:**
- One shift is 8 hours
- Currently, 2 types of shifts are available:
1) 09.00-17.00 (Beijing time) - 4 shifts per week
2) 17.00-01.00 (Beijing time) - 3 shifts per week, 09.00-17.00 (Beijing time) - 1 shift per week

**Nice to have:**
- Good communication skills
- Have fluent Mandarin Chinese (mothertongue or at least HSK5 (for foreigners)
- Intermediate English level
- Education: Bachelor's degree or above

**Salary:**
- Will be set according to an interview result
- Support representatives with high performance have a promotion opportunity

Contact Person: Julia
WeChat: juliajulia7