Position: Middle/Senior Business Analyst for Ciklum
Company: Ciklum
Category: Business Analyst
Experience required: 3y
English level: upper

Ciklum is looking for a Senior Business Analyst to join our team full-time in Ukraine for our client Paragon- an innovative, award winning communications company. The UK's largest direct mail producer and established expert in transactional and regulatory communications.

**About the role:**
As a Senior Business Analyst, become a part of a cross-functional development team working for Paragon- provides end to end customer communications services to our clients, going to market through three key service lines: Customer Experience & Marketing, Business Process &
Transactional, Digital Customer Experience.

**Responsibilities**
- Analyze capability gaps within client organization or pain points for target market. Suggest improvement methods and appropriate solution options
- Identify and define business needs and goals. Clearly outline stakeholders’ impact and their outlook on the project and teams
- Collaborate proactively with business stakeholders, project managers, and teams to reach a common understanding of the solution to address the needs. Manage requirements communication considering the project’s specifics and stakeholders’ preferences. Moderate meetings and workshops
- Manage solution scope, detect and track changes. Manage requirements related conflicts and issues up to resolution
- Prioritize requirements and manage their allocation. Define quality attributes (non-functional requirements) including external interfaces and constraints
- Interact with product manager on product strategy definition and target market segments
- Evaluate business analysis processes and continuously improve them. Establish and follow requirements lifecycle processes
- Mentor other analysts on request. Organize knowledge sharing and training sessions for other analysts. Contribute to the corporate knowledge base
- Monitor solution implementation and conduct internal and external solution acceptance. Manage solution acceptance criteria
- Care about continuous improvement of customer satisfaction

**Requirements**
- Very strong English verbal and written communication skills
- Clear understanding of principles and specifics of software development methodologies
- Extensive knowledge of business analysis activities and techniques
- Awareness of latest IT industry and digitalization trends
- Knowledge of business process optimization and modeling approaches
- Knowledge of requirements management tools (at least JIRA & Confluence)
- Knowledge of prototyping tools.IT industry experience: 3 years or more, including collaboration with clients abroad
- Experience in business analysis or product management: 3 years or more, including defining solutions from idea to production
- Experience in Agile methodologies: 1 year or more
- Proven experience in communication to large audiences and top management

**What's in it for you**
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events