Position: Customer Success Representative
Company: Smarter Contact
Category: Support
Experience required: 2y
English level: fluent

Our **Customer Success Specialist** will provide our customers with an A+ grade experience in using our software.  
They will go above and beyond to make sure that our customers' needs are addressed.  
In addition, they will make sure they are satisfied with the product and offer solutions to further help them.

**Key Requirements:**
-2+ years of prior experience in online customer service
-Fluency in English
-Outstanding problem-solving skills
-Excellent ability to communicate naturally with customers
-Empathetic to customer needs
-Outstanding ability to think creatively & strategically
-Ability to work within a team and independently
-Multi-tasking skills
-Strong organizational, time management, and analytical skills
-Willing to work by Kyiv time hours 4 PM - 12 AM Monday through Friday

**Responsibilities:**
-Addressing inbound customer requests
-Solve customer problems by solving their problem
-Being proactive to suggest ideas
-Communicating with senior CS team to escalate issues
-Suggesting ideas to improve the process anytime it is needed
-Making sure our customers are treated with the highest level of service