Position: Business Application Support Engineer
Company: Luxoft
Category: Business Analyst
Experience required: 2y
English level: fluent

Responsibilities
• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database

Skills
Must have

• ideally 3-5 years of hands-on experience with providing business application support in a production environment
• proficient with software tools or platforms such as Microsoft Azure, Autosys, Netcool, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services

Nice to have

N/a