Position: Customer Support Specialist
Company: Adaptiq
Category: Support
Experience required: 2y
English level: upper

Required skills
— 2-3 years experience in a successful customer support role in a B2B SaaS company
— Have excellent verbal and written communication skills in English — A MUST
— Are available to work in rotating shifts to support our 24/7 coverage — A MUST
— Familiar with Zendesk
— Someone who enjoys talking to people
— A great communicator who can easily explain complex issues
— Have a customer-focused attitude and put customers first in all interactions
— Goal-oriented, motivated, and able to adapt quickly
— High level of organization and great attention to detail
— Uses a great sense of humor to overcome any obstacle
— Managing and resolving support tickets is a breeze for you
— Basic knowledge of HTML and CSS — A PLUS

Responsibilities
— Communicate with customers over email, chat, and phone
— Triage Inbound Support tickets by categorizing them according to predefined requirements
— Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
— Become a Bizzabo product expert and provide to customers best practices on product usage.
— Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
— Learn from others and develop yourself as a customer service professional