Position: Sales Support Specialist
Company: UBC Group USA
Category: Support
Experience required: 1y
English level: fluent

UBC Group is looking for a full-time **Remote Sales Support Specialist** to join our Kharkiv back-office team which remotely supports operations of UBC Group office in the USA. Our office is located in the central district of Kharkiv, Ukraine (7, Lermontovskaya Street).

The candidate must be customer-oriented and fluent in English with excellent communication skills. The company operates in food and beverage industry. A candidate should be ready to learn about new products and constantly improve the knowledge about the market. Our goal is to provide best possible customer service to our customers in the USA.

**Main duties and Responsibilities:**
Communicate with customers over the phone and via email in a professional and timely manner.
Submit orders to the order fulfilment team.
Collaborate with order fulfillment team on order processing.
Assistance with resolution of customer claims by investigating issues; help with warranty claims and technical issues; answering general and specific questions
Report and analysis data provided to the management.
Assistance with accounts receivables (sending of invoices, running reports, collection calls).
Cold calling and lead search within existing customer databases.
Entering logs and activities in Zoho CRM and accounting program QuickBooks.
Assisting with website, product catalog and social media activities.
Follow up on ongoing issues until they are solved.
Various additional tasks with set deadlines can be assigned.

**Requirements (please do NOT apply if you do not match ALL of these):**
Authorized to work in Ukraine.
Fluent in written and spoken English.
Proficient in PC based computer systems.
Attention to details.
Customer-oriented.
Team player.
Reliable, self-starter, eager to learn, multitasking.
**Work hours from 16:30 to 01:00 (Kyiv time zone), from Monday to Friday. Holidays observed according to the US office calendar.**

**Preferred Skills (not mandatory):**
CRM systems, work with QuickBooks or any other accounting software is a plus.
Previous experience working in remote offices.
Knowledge of Spanish language.
Skills in Social Media management, interactions with the customers via web-site.


**What we offer?**
Professional training, initial orientation and setup; learning opportunities.
Ambitious and modern team to work with.
Competitive salary based on skills, paid twice a month; various bonus programs and incentives.
Paid vacation and personal time off.
Team building events and travels to the USA office.
Career and professional growth within big and steady international company, leader in its industry.

**About UBC Group**
UBC Group is a manufacturer and global distributor of refrigeration and dispensing equipment for the food and beverage industry with the headquarters located in Kharkiv, Ukraine.

Employs 5,000+ professionals in offices and factories in Ukraine, CIS Region, Poland, USA, Canada, Mexico, Chile, Great Britain and China.

We are the #1 producer of beverage cooling and dispensing equipment in the world. This level was achieved with the help of experienced team and state of the art factories.

Our company partners with such prominent companies like Coca-Cola, AB-InBev, Pepsi and many other world-famous corporations.

For the detailed information please visit our HQ website at https://beer-co.com

We are looking forward to seeing you as a part of our team!