Position: Business Analyst
Company: Alcor
Category: Business Analyst
Experience required: 3y
English level: upper

This company is the fastest-growing custom software development agency providing consultancy, user experience design and development services to the fitness and leisure industry. Our world-class team has developed unique digital experiences for many of the world's leading fitness brands.
We are seeking a Business Analyst/Product Manager to join our growing team, to help us maintain our commitment to excellence and client satisfaction

Job Description:
As a customer-facing Business Analyst/Product Manager, you will not only be working directly with our customers to understand their business processes and needs, but also have a role in managing the product life cycle. You will translate customer needs into system requirements and solutions, and also oversee the development, launch, and refinement of our products.

Key Responsibilities:
● Serve as the primary liaison between the customer and our internal engineering
teams, facilitating effective communication and collaboration.
● Gather, document, and analyze business requirements from customers, using this information to create comprehensive and detailed business requirements documents
● Develop and present business cases to stakeholders, showcasing the benefits and potential impacts of proposed solutions.
● Collaborate with the development team to design, test, and implement solutions that meet customer needs
● Manage the entire product line life cycle from strategic planning to tactical activities.
● Drive the product vision, strategy, roadmap, and feature definition for a product or product line.
● Conduct market research to identify customer needs and market trends, and to validate the product roadmap.
● Provide ongoing support to customers, including training, troubleshooting, and addressing concerns or issues.
● Monitor project progress, ensuring deliverables are achieved to the specification.
● Continually assess the effectiveness of solutions, making recommendations for enhancements or adjustments as needed.

Qualifications:
1. Bachelor's degree in Business, Computer Science, or a related field
2. Fluent in written and spoken English
3. At least 3-5 years of experience in a business analyst or product management role, with significant customer-facing experience.
4. Proven ability to gather and analyze complex business requirements and processes.
5. Experience managing the entire product lifecycle.
6. Strong project management skills, with experience managing multiple projects simultaneously.
7. Excellent communication skills, with the ability to effectively present information to a variety of stakeholders.
8. Familiarity with UX/UI design tools, Agile software development methodologies, and product management tools.
9. Proficient in Microsoft Office Suite and project management software