Position: Chargeback Analyst
Company: AutoBidMaster
Category: Support
Experience required: no_exp
English level: upper

**The Chargeback Analyst** is responsible for researching, resolving, analyzing, and trending chargeback discrepancies on a daily basis and increasing recovery efforts across multiple product types.

**Responsibilities:**

-Minimize potential losses by making decisions on chargebacks cases. Will be responsible for research and resolution of disputed charges while meeting required timeframes and guidelines with little to no follow up.

-Process and perform adjustments for customer disputes using internal BankCard systems. The process requires ongoing analysis, review and understanding of rules as set forth by the card associations and bank regulators (i.e. banking, credit/debit processing system, fraud monitoring software, etc) and industry regulations (i.e. MasterCard, VISA, compliance and legal entities, etc).

- Research, store, retrieve, analyze and produce information or data needed to carry out work activities.

- Adhere to pre-established milestones and goals as a self-starter with a high level of initiative to drive results.
Analyze data and make recommendations to improve processes in department.

- Perform back up, assist in special projects and other duties as assigned.

**Requirements:**

- Bachelor’s degree preferred, or 3 — 5 years related work experience.
- Able to process information and effectively make decisions.
- Must be able to work independently, have strong written and verbal communications skills, and demonstrate strong organizational and analytical skills.
- Excellent time management skills. Able to effectively handle multiple tasks.
- Strong attention to details.
- Be able to work in shifts (evening shifts/night shifts from 3 PM till 12 AM).