Position: Client Payment Liaison
Company: Wattum
Category: Support
Experience required: 3y
English level: fluent

**Duties and Responsibilities:**

🔸 writing letters to inform customers of their outstanding accounts
answering phone calls from non-paying customers with questions about their debts
🔸 calling non-paying customers and determining why their payments are outstanding
🔸 explaining payment plan options to non-paying customers, negotiating payment terms, and enrolling customers interested in these payment programs
🔸 identifying vulnerable customers and escalating their cases to support teams
🔸 identifying non-compliant customers and escalating their cases to insolvency teams
🔸 servicing court orders to recover outstanding payments, in some cases

**Requirements:**

🔹 2+ years of experience in a similar position
🔹 office and database software skills
🔹 negotiation and conflict resolution skills
🔹 good organizational skills, the ability to work flexibly, on your own initiative, and to prioritize workload
🔹 knowledge of relevant legal requirements


**If you are ambitious with the drive and passion to succeed, then you are the one we want on our winning sales team!**


You can find more information **about our team and your benefits here** - https://clck.ru/ajE2a (highlight the link and go to the address)


**Candidate journey:**

⭕️ CV screening --- ⭕️ Call with recruiter --- ⭕️ Interview with Lead ---⭕️ Job offer