Position: Technical Support Engineer (Tier 1)
Company: AllSTARSIT
Category: Support
Experience required: 1y
English level: upper

**What We’ll Expect From You:**

**Key Qualification:**
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers - Advantage
• Familiarity with VPNs, IPSEC, security protocols, and standards
• Previous experience as a Support Engineer (Tier 1– security companies) - Advantage
• Great troubleshooting abilities and passion to dive into complicated technical problems in
real production environments - Advantage
• Experience working with Cloud, SaaS technology provider- Advantage
• Excellent oral and written communication skills with a passion for working with customers
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a
willingness to manage multiple simultaneous tasks
• Ability to work effectively and thrive in a fast paces environment
• Ability to work with globally dispersed, cross-cultural team
• Team player

**Scope of Work:**
• Provide technical support for CATO Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping
a positive, and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by
deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams
including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth
opportunities.
• Be a part of a building and expanding the company’s Global Support Services.

**Why AllStars-IT?**
– Team of seniors working.
– Learning and development program (individual budget for self-education ).
– Cozy office at Gulliver Business Center in Kyiv with car parking.
– Flexible working conditions ( office/ fully remote/co-working).
– We do care about a healthy lifestyle, provide medical insurance, sport/hobby compensation, and free language classes.
– Ability to grow as a Meet-up speaker.
– Corporate trips and team-buildings.
– Personal wellness consultant.