Position: Customer Care Specialist (Junior Support)
Company: Hyperion Tech
Category: Support
Experience required: no_exp
English level: upper

**Requirements:**
- Excellent communication, relationship building, problem-solving skills
- Good management, self-organization skills and attention to detail
- Punctuality, accuracy, ability to work with large volumes of work
- Ability to track problems and provide sustainable ways for resolutions
- To be able to draw conclusions and provide recommendations in a clear way

**Responsibilities:**
- Responding to customer queries in a timely and accurate way, via email or chat
- Monitor customer complaints and reach out to provide assistance
- Identify customer needs and help customers use specific features
- Perform the activity needed on a certain scenario
- Follow up with customers to ensure their issues are resolved

**Skills:**
Excellent knowledge of MS Office (Outlook, MS Word, MS Excel)
Confident PC User

**Languages:**
English: Upper-Intermediate Level

**We offer:**
- Great chance to start your IT career
- Flexible schedule
- Friendly and open-minded team
- Challenging tasks and projects
- A regular performance appraisal
- An inspiring and cozy office located in the city center (Korolenko Street) with relax, fun zones and beautiful view to the city
- Relax and fun zones
- Free English 3 hours per week