Position: Support Engineer
Company: AppsFlyer
Category: Support
Experience required: 3y
English level: fluent

Required skills:
Native Russian, including reading and writing
Passion for solving customer issues in a fast-paced environment
2 years of experience with technical support / QA / data analysis/ development/ technical account management
Experience in SQL querying and managing data
Advanced proficiency in written and spoken English
Structured and process-oriented
Ability to learn new technologies quickly
Multitasking and ability to work independently
Bonus Points

As a plus:
Development or mobile development experience
Web / mobile marketing and digital advertising experience
Being recommended by an AppsFlyer team member
Experience in BI


What We Offer:
The company provides mandatory and not mandatory business trips (Covid Permitting):
Academy — educational compulsory program hosted in Israel for learning about the product, teams, business goals, technologies and meeting team members from all around the world
Business trips to IL
GEEP after one year in the company — trips provided to best performing team members to other locations to bring technical knowledge to other company offices and assist team members around the world
Social Package includes:
Medical Insurance
Sport reimbursement + paid team sport activities
English classes
Unlimited paid vacations + all Ukrainian national holidays
Paid sick days
Team building, happy hours, and other team activities
Parking
Snacks, fruits, and ice-cold beer
All new team members provided a brand new Mac computer with two monitors and a starter’s package.

What you’ll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with AppsFlyer’s Engineering and Product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Provide product feedback and insights to the business and Engineering teams.
Manage various internal projects, such as: training, tools development, etc.
Be a technical account manager for selected VIP customers, working closely with the sales and business teams.

Project description:
What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.


As a global company operating in 16 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.