Position: Technical Support Engineer (late shifts) for CDT team
Company: Sisense
Category: Support
Experience required: 3y
English level: upper

Customer Delight is not just a motto at Sisense, it’s what we genuinely believe in and what our customers appreciate about us. As a **Technical Support Engineer**, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

**Please pay attention to the working schedule: late shift coverage 4 weeks 15:00-24:00, 2 weeks 18:00-3:00, rotation**

**What You’ve Already Accomplished…So Far**
- You already have 3 years of experience with IT infrastructure and software support
- You already have experience with supporting complex product infrastructure and applications
- You can communicate complex technical concepts in a clear, concise, and professional manner.
- You have vast experience with databases such as Redshift, BigQuery, MS SQL, MySQL;
- You have experience working in application support with direct communication with customers
- Your English is at least Upper Intermediate level (B2) 
- Knowledge in writing SQL and understanding business requirements
- You have an analytical mind and in-depth familiarity with data tools like Excel, Tableau, SQL consoles, or Linux along with a working knowledge of statistics.
- You know how to troubleshoot the problem, and how to search for possible solutions. 

**Will be great if you also have**

- Experience with AWS or other cloud service providers 
- You have experience with databases such as MongoDB, Oracle as long as familiar with basics of Python 
- Web development background and/or programming familiarity
- Experience working with monitoring tools (i.e. Skalyr, DataDog, Grafana)


**About You**
- You have a data-driven, analytical mind and excellent problem-solving skills
- You are detail-oriented with the ability to prioritize, multitask and meet deadlines
- You have proven ability to motivate and work both independently and in a team environment
- You also have a passion for supporting and helping others
- You are able to write clear and concise emails, chat messages, memos, and reports
- In addition, you have a strong desire to learn, grow and contribute to overall company values of collaboration and service

**What You'll Do**

- Investigate technical problems and diagnose root causes for our cloud customers 
- Debug and resolve SQL and python issues
- Develop, design and propose solutions to meet technological and business needs for customers (e.g. workarounds for product issues and additional features)
- Manage critical issues that impact customer’s business
- Work with R&D and Product teams to meet customer requirements and improve our product
- Manage projects internally as well as externally
- Present complex technical information about the product to the customers
- participate in the creation and maintenance of our knowledge-based and community

**Why You Should Join Our Team**
- We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.
- We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.
- We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.
- “You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together, and work hard to make sure that everyone is set up for success.

**ABOUT SISENSE:**
- We are a radically innovative BI company focused on redefining every aspect of business analytics.
- We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
- We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
- We’re onboarding rapidly! We have over 600 employees with offices in San Francisco, New York, Tel Aviv, Melbourne, London, and Kyiv.
- We believe strongly in a data-driven approach to all that we do. We’re constantly measuring and optimizing everything about the business.
- We’ve been recognized by Comparably, Glassdoor, and Best Places to Work for our amazing company culture.


**OUR BENEFITS:**
- We hire only people we trust. All Sisensers join the company without a probation period.
- We believe all Sisensers should be owners of our company’s success. We grant all employees stock options that start vesting on Day One.
- We support a work-life balance philosophy and provide unlimited vacations (flexible time off) and additional long weekends to all Sisensers.
- We care about each other. All team members have extended medical insurance and additional COVID-19 coverage.
- We provide Sisensers with a sports reimbursement to support physical fitness and mental well-being.