Position: Customer Care Agent
Company: GAMELOFT
Category: Support
Experience required: no_exp
English level: upper

Roles and responsibilities:

- Give Support to the customers: Identify and solve customer problems using dedicated web tools
- Handle and manage web tools specially made for customer support.
- Keep a record of each case in another dedicated web tool.
- Escalate higher problems and send them to the appropriate team when needed.
- Notify Leads when a recurrent problem appears, to prevent further cases
- Be able to identify problems and create new templates for recurrent ones.
- Be informed on promotions and information on respective countries.

  Requirements:

- Upper-Intermediate or Advanced level of English
- Upper-Intermediate level of second language Spanish is required
- Microsoft Office skills
- Excellent communication skills
- Aptitude for team work
- Excellent interpersonal relationship
- Be responsible and patient

PLEASE, SEND YOUR CV IN ENGLISH ONLY!

  We offer:

- Possibility to work in a global product company with talented people
- Competitive salary according to the qualifications
- 21-day paid vacation, 5 days paid sick leave