Position: Integration manager
Company: Helix Global LLC
Category: Support
Experience required: 2y
English level: upper

We are welcome talented professionals to join our dynamic company as a Technical Integration Manager. We are seeking a driven and motivated individual to join our team. You will be a key player in the delivery of our products and services, working with some of the brightest minds in the industry.

As a valued member of our Technical Integrations Team, you will be responsible for coordinating the company's product integration activities and manage communication between internal and external stakeholders on technical matters

The following skills are important to us:
Hard skills
- 2+ years of experience in a similar position;
- Good understanding of API testing together with analysing technical requirements and issues
- Well practised in technical documentation
- Experienced with Jira and Confluence, GIT
- SQL basics knowledge
- Proficient in reading logs
- Experienced with monitoring and data visualisation tools
- Software/Service configuration skills 

Soft skills
- Customer and results oriented person
- English B2 at least
- Good communication skills
- Good team player

Your future responsibilities:
- Consulting the clients in technical aspects of the company's products, guiding them through the API integration
- Configurating the working environments for new integrations
- Performing diagnostics and troubleshooting customers' issues
- Participating in testing and implementation of software updates
- Preparing and maintaining technical documentation
- Taking part in scheduled team duties
- Assisting the clients with their queries from chats and helpdesk tickets.
- Operating with monitoring tools and analyzing current situation in production instance 
- Providing technical assistance for other departments

What we offer:
— Flexible schedule — You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; unlimited sick leaves and you can request an unpaid leave of absence.
— Learning and professional growth — Expert communities paid certifications and professional events.
— Growth environment — Achieving your goals is much easier with a strong team by your side. It is made up of industry experts and technology enthusiasts who work together towards a common vision.

We value honesty, openness, friendliness, positive attitude, independence.

Let’s create a cool product with us:)