Position: Senior Business Systems Analyst
Company: JustAnswer
Category: Business Analyst
Experience required: 5y
English level: fluent

This role is within the IT team and reports to the Principal BSA for Global Payments and Finance. You will have an early influence on projects and will work collaboratively with the international, engineering, and other support teams to (a) inform the global payments strategy via your strong database and analytical skills, and (b) enable that strategy by driving the international payments roadmap and requirements with engineering. You will be involved in:

— Partnering with internal business teams to understand system and process needs to optimize and support each department.
— Building and delivering reporting derived from internal processing database systems and external data sources (qualitative and quantitative).
— Discovering through database analysis opportunities for optimizing the business (revenue increases, cost savings, and/or reduction of risk).
— Translating detailed business requirements into technical requirements related to our systems
— Evaluating each requirement’s complexity and partnering with development teams to determine resources necessary for successful project completion.
— Communicating design specifications while ensuring the enhancements are delivered on time per specifications with a focus on trade-offs to meet business requirements.
— Developing detailed business requirements for IT with appropriate documentation, including user stories, process flows and/or use cases.
— Collaborating with the product management team to assure that JA’s internal systems are aligned with the needs of our marketing / product group for customer-facing web sites and related administrative tools.
— Ensuring timely and effective communication between the business and technical teams.
— Proactively initiating relationships across the company, gathering requirements, and communicating to management and business teams.

Requirements:

— 5+ years of experience in database analysis and business requirements identification
— Experience with agile software development
— Superb conceptual thinking, analytical, and problem-solving skills
— SQL skills required; Microsoft SQL Server and Power BI experience a plus
— Finance and or Consumer Payments experience highly preferred
— A strong understanding of lean principles in business development
— Strong communication skills
— Desire and ability to lead, take a stand, or advocate a feature, and present market facts and data to back up your position
— Ability to thrive in a fast-paced environment and meet aggressive deadlines while managing multiple projects
— Experience working with a transactional website; e-commerce industry experience a plus.
— Bachelor’s degree required.

Benefits:
— Time off throughout the year (paid and unpaid)
— Professional development support and encouragement
— Resources to help improve your overall well-being
— Free membership to dive into JA product

JustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.