Position: Customer Support / Operations Specialist
Company: Smart Group
Category: Support
Experience required: no_exp
English level: upper

**Responsibilities**
- process tickets in the internal ticket system (morning/evening shifts)
- write and post notifications of different kinds in the company’s communication channels (warning about system issues, updates on the situation, info posts)
- communicate and coordinate with other departments regarding providing support to company employees
- communicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)
- test and support company software products
- send out personal notifications and reminders to company employees
- administer user accounts in various software solutions
- collect and submit documents for opening of new accounts
- help senior Operations employees upon request

**Requirements**
- good knowledge of English language (B2 and higher)
- ability to communicate well via email
- ability to work in G Suite (Google Docs, Sheets)
- advanced Microsoft Excel skills, ability to search information in internet in English

**In the office:**
- Fresh and varied food(at own expense)
- Library
- Gym 24/7
- Massage
- Professional car racing simulator
- Table tennis

**Our company values:**
- Humanity
- Teamwork
- Development
- Innovation