Position: Junior Customer Succes Manager
Company: YozmaTech
Category: Support
Experience required: 1y
English level: fluent

Our mission is to create a network of communities through which women can feel safer and more secure in their everyday lives. SafeUP communities strive to increase women's sense of safety and prevent cases of sexual and physical harassment and violence.

Our goal is to make the world a safer place for you, me, your children and every woman in the world.


**You are:**
🔹﻿ Ideologically connected to our mission.
🔹﻿ People-oriented with excellent interpersonal and communication skills.
🔹﻿ Independent with excellent organizational skills.
🔹﻿ Fast learner who is willing to study alone to learn the job.
🔹﻿ Passionate about being a part of a fast-growing environment and a get things done mentality.
🔹﻿ **Native English speaker a MUST** (Additional language- an advantage)

**As a CS Representative, you will:**
🔸Verify future users who want to join the SafeUP community.
🔸Respond to live chats with users
🔸Communicate with customers through various channels.
🔸Acknowledge and resolve customer complaints.
🔸Ensure customer satisfaction and provide professional customer support.
🔸Maintain customer records by updating account information on company CRM.
🔸Work as part of a team to respond quickly and efficiently to customer issues.
🔸Have additional projects as they relate to the scope of work for the product