Position: Associate Cloud Operations Engineer
Company: Sitecore
Category: Support
Experience required: 1y
English level: upper

**About the Role/ The opportunity: **

- Monitor health of all Sitecore Cloud services and ensure support activities are completed within predefined SLAs with help of OpsGenie and Service Now products

- Learn and implement the groundbreaking cloud technologies that power Sitecore Cloud (Azure PaaS, Azure SQL, Azure Storage, etc)

- Duly respond to outage or service level downgrade scenarios
Participate in brainstorms on developing service approaches in close cooperation with Sitecore technologists around the world Drive customer communication during critical events.
 

**What You Need to Succeed: **

- College degree in Engineering or equivalent experience

- Strong communication skills

- Self-starter who is excited about technology

- Customer support experience is desirable.

- Excellent English language skills (both spoken and written)

- Excellent problem solving and logical thinking skills

- Demonstrated ability to manage workflows and balance competing priorities.
- Sound understanding of IT industry context
 

**Additional Skills That Could Set You Apart: **

- Experience troubleshooting applications and infrastructure in an enterprise environment

- Relevant Microsoft certifications

- Solid knowledge cloud services such as Azure, Aws, etc.

- Experience working in large enterprise environments.
 

**Why you should click ‘Apply’: **

- **We are a team of professionals moving the evolution of the huge, complex, and innovative product.** Our passion is solving challenging tasks and constantly improving our expertise. We feel inspired by working together for many years in an atmosphere of mutual trust and support. Join us! 

- **For an IT specialist who is tired of the constant change of projects and the lack of managers’ professionalism,** Sitecore will be a reliable employer for many years, offering stable work on a large and demanded product with a worldwide reputation, because we are one of the most mature and professional product companies in Dnipro.

-**Great team and company culture!  Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.**