Position: SMB Customer Success Manager /Technical Support Engineer
Company: Revenue Grid
Category: Support
Experience required: 1y

Required skills:
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
· IT-related education and background
· At least 1 year of experience on a similar position
· Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook\Office knowledge
· Experience with bug-tracking software
· Experience with application logs investigation and interpretation

Would be treated as a plus but not mandatory:
· Cloud services support experience
· Understanding of CRM / ERP / Business applications
· Basic XML knowledge
· Experience in live phone\web session support with the English-speaking customers
· Basic Knowledge of JavaScript or any other basic development skills
· Experience in B2B software development\support\implementation

What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting edge products
— Dynamic opportunities for professional growth
— A worthy salary
— 20 days of paid vacation yearly
— 20 days of paid out of office work yearly
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office

Responsibilities:
— Providing the 1st line of technical support for the company’s SaaS customers
— Direct collaboration with the company’s internal teams and customers Worldwide
— Assisting Customers with Product setup, onboarding, and configuration