Position: Support Engineer
Company: Mediastream Company
Category: Support
Experience required: 1y
English level: upper

Requirements:
- Minimum 1 year experience as a technical support engineer, IT engineer or QA engineer;
- Strong analytical and problem solving skills;
- Upper-intermediate English (written and spoken);
- Experience with issue tracking systems (Jira, Zendesk);
- Basic knowledge of SQL;
- Basic knowledge of web technologies;
- Strong interpersonal, communication and customer service skills;
- Ability to handle multiple tasks and prioritize on an ongoing basis;

Bonus skills:
- Experience in gambling/iGaming projects;
- Understanding of software development lifecycle.

Benefits:

We are searching for a highly motivated and talented Support Engineer.
We offer great benefits packages and a culture that values creativity and individuality:
- Permanent contract;
- Company and team events;
- Free fruit, coffee, and drinks;
- 18 days paid vacation, medical insurance, 10 paid sick leaves;
- Regular performance-based compensation reviews;
- Ongoing training and further education (English classes, Tech training);

Responsibilities:

- Incident management;
- SLA tracking;
- Incident investigation, root cause analysis and collection of relevant data (logs, screenshots, etc.);
- Resolve of incidents and delivery of alternative solutions;
- Proactive monitoring of the system performance;
- Communication with the customer support and development team;
- Creation and update of support documentation;
- Work 24/7 (day/night shifts) / On Call

About Employer:

Global Bet is a leader in virtual entertainment and gaming. We develop and deliver games, content, and online services across different platforms. Our software powerhouse Media Stream AG is the company behind the world’s biggest independent virtual sports provider. Here we create and develop new game experiences for millions of players worldwide by bringing together experienced people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.