Position: Voice Engineer
Company: Infopulse
Category: Other
Experience required: 3y
English level: upper

Infopulse is inviting a talented professional to join our growing team as a Voice and Cloud Repair & Fulfilment Engineer

Areas of Responsibility
-Assure second line support for all BICS Voice & Cloud Communication services and platforms
-Follow-up network availability and quality
-Perform proactive and reactive maintenance actions
-Suggest improvements in the proactive tasks & processes
-Work and collaborate with first line and customer care team in order to find solutions forproblems reported by our customers
-Work and collaborate with our vendors and suppliers by reporting problems, follow upresolution and implementation in BICS network
-Take part in our guard duty service (maximum once every four weeks) and support plannedmaintenance activities

Qualifications
-Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications
-3+ years experience in telecom, mainly in voice switching (mobile telecom operators orInternational carriers)
-Strong knowledge and experience in Telecom technologies and ITU/ETSI telecomstandards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
-Good understanding of network switching and routing as related to a Unified Communications and Voice over IP network
-Some practical experience with NGN platforms (Sonus or Dialogic operational experience is anadvantage)
-Knowledge of SBCs like Ribbon SBC, Metaswitch SBC is an advantage
-Good knowledge about of Transmission world and equipments
-Knowledge of signalling protocol monitoring tools, protocol and trace analysers
-Unix/Linux basic operational experience

Will be an advantage
-Experience in the (international) Wholesale Telecom Business
-Knowledge on one of the following topics
-Metaswitch Perimeta SBCRibbon SBC (SBC5K and SWe) and Softswitch
NetNumber TITAN
-LRF (Location Retrieval Function) implementations for emergency call handling
-FreeSWITCH application server
-Multiplatform unified communications
-API technologies
-SIP Registrar/Authentication mechanisms
-VoLTESTIR/SHAKEN concepts
-Unified communication and collaboration platforms (e.g. MS Teams)
-Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing)

Personal skills
-Fluent in English, proficiency in written and spoken English, overall good communication skills