Position: Technical support team lead
Company: Lamantine Software a.s.
Category: Support
Experience required: 5y
English level: upper

Goals to achieve:
- establish straight SLA rules based on email and user categories
- organize response macros and categories
- organize business processes for technical support specialists
- anything else based on analysis of current situation

The job assumes immersion in everyday technical support process as well - working with customers, solving their problems, etc.