Position: Senior Support engineer
Company: Unicsoft
Category: Support
Experience required: 5y
English level: upper

The team is responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas of risk. 

**Requirements**
- Incident Management experience 
- Strong Troubleshooting, problem-solving and investigative skills 
- Experience operating a production environment 
- Excellent communication skills 
- Experience of working in an agile environment to deliver software 
- Experience of Scripting / Automation 

**Will be a plus:**

- Worked with C# .net, Java, Python, Ansible 
- Experience of ELK, Splunk, Prometheus, Graphite, Grafana 
- Experience of AWS or Other cloud providers 
- Used APM Tools in production before 
- Operated a production Windows or Linux Environment 
- Experience of working in an Agile Environment 
- Worked a shift pattern before 

**Responsibilities**

- Monitoring our production environments and reacting fast to prevent or reduce customer visible impact. 
- Accurate Escalation of incidents when required
- Communication of production issues to key stakeholders 
- Troubleshooting, reproducing and mitigating issues in our production environments 
- Incident management of high severity issues impacting our sites and services 24/7 
- Creating automation and tooling for the SRE team to improve our processes 
- Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production 
- Supporting service prior to go-live through pre-launch reviews 
- Participating in Wargames to test our operational response and identify 
areas of weakness in our platforms.