Position: Service Desk Specialist
Company: Wargaming.net
Category: Support
Experience required: 2y
English level: intermediate

**What will you do?**

• Provide consultation, technical support and assistance to users

• Perform troubleshooting of PC, laptops, tablets, printers and other office equipment

• Install both generic (MS Office, browsers) and specific (Adobe, Autodesk, JetBrains, Substance, 1С) software, as well as fix the problems associated with such software for user PC and laptops

• Perform troubleshooting and maintain the office’s local network, repair power outlets, fix Wi-Fi connection

• Perform installation works on-site (lay cables, set up sockets, etc.)

• Deliver and match work places and meeting rooms with necessary equipment

• Draw up and keep required documents

**What are we looking for?**

• Good communication skills to explain to colleagues how to use equipment and services

• Knowledge of PC components, as well as the assembly principles

• Advanced level of Windows OS knowledge, enabling you to install it on a clean PC and troubleshoot frequently occurring problems associated with it

• Able to perform troubleshooting of Windows OS network services (while setting up LAN, Wi-Fi and network printers, or working with remote desktops and shared folders)

• Knowledge of networking technologies (TCP/IP, DHCP, DNS, NAT, VPN, UDP, FTP, SMB, RDP, HTTP), understanding of their working principles and the computer networking principles

• Beginner or higher level of English (enabling you to read and comprehend technical literature in English)

**About Wargaming:**
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has grown to become one of the leaders in the gaming industry with 5,500 employees and 18 offices spread all over the world. Over 200 million players enjoy Wargaming's titles across all major gaming platforms. Our flagship products include the free-to-play hits World of Tanks and World of Warships, as well as World of Tanks Blitz — the critically acclaimed mobile tank shooter with cross-platform support.


A career in our company is always an interesting challenge, as well as the experience that you gain working together with world-class experts.

 

Are you up to the challenge?!

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data: **https://legal.eu.wargaming.net/en/candidate-privacy-policy/**