Position: Service desk agent
Company: GIS-Point
Category: Support
Experience required: 3y
English level: upper

Nature of the tasks 
• User guidance and support regarding the use of 
information systems / ICT tools
• Follow-up of incidents related to information systems 
and organisation of the reporting.
• Follow-up of user requests.
• Follow-up of bug reports.
• Document knowledge, known issues and transfer this 
knowledge to colleagues.
• Categorize and prioritize incoming tickets correctly 
and escalate where needed.

Specific expertise and technologies
• Proven knowledge in end user assistance and support 
of information systems.
• Good knowledge of ITIL
• Knowledge of wiki, collaborative sites and social 
networks.
• Knowledge of the office automation tools used in the 
contracting authority (MS-Office). 

Skills 
• Good IT skills.
• Excellent communication / writing skills. 
• Capability of integration in an international/multicultural environment, rapid self-starting capability and 
experience in working in team. 
• Ability to participate in multi-lingual meetings.