Position: Service Desk /Customer Support Representative
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper

Mandatory Requirements:
- good written and spoken English (Upper-Intermediate +);
- basic technical knowledge
- Ukrainian citizenship (applicants with a temporary resistance permit will be rejected)

Main Responsibilities:
• Provide telephone, e-mail support;
• Troubleshooting hardware and network issues; 
• Follow up on outstanding user issues via the ticket system (system Jira) 
• Troubleshoot end user hardware/software (80% first call resolution required), escalate to Hardware team what cannot be resolved by 1st level; 
• To keep a knowledge-base/FAQ so that other teams can provide resolutions to regular/new 
issues. 

Project description:
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.