Position: VIP Account Manager/Customer Success Manager
Company: SD Solutions
Category: Support
Experience required: 3y
English level: fluent

Responsibilities:

Build strong relationships with valuable customers and provide a VIP service.
Manage on a daily basis close relationship with our VIP players
Monitor individual customer performance and ensure that bonuses and special offers are offered in accordance with business requirements.
Work with all aspects of the game and studio: fully understand the economy, product, monetization, features, machines, VIPs, etc
Customers retention.
Handle customers’ day to day queries and complaints.
Build and deliver ongoing content, promotions, and activities – where the KPI is to bring players to their next level.
Providing customer service activities by email, Facebook, Instagram.
Quickly identify and neutralize issues before they become red flags or fire drills
Work closely with R&D, Product and Customer Success teams regarding prioritization and escalation of technical issues raised by our players.
Requirements

Mother tongue English- a must
Experience in B2C customer service / Previous experience within an account management role or similar - a must
Customer Focused
Zendesk experience - A must
Experience working with US market
Project description
Gigantic, a leading online gaming company, transforms the world of arcade games, making physical machines playable live on mobile apps.