Position: QA Engineer (Manual QC)
Company: SmileBack
Category: QA
Experience required: 1y
English level: intermediate

**About SmileBack**


SmileBack ( https://smileback.com/ ) is a customer feedback platform for managed service providers in the IT industry. We make it easy for companies to get loads of useful information about how satisfied their customers are, understand it and act on it. A bootstrapped SaaS company, we're agile, we're independent and you'll be exposed to industry-leading technologies and practices from day one. Our team is small and close-knit, even though we're spread across five countries.

Right now we're working fully remote, but we have a dedicated space in one of Berlin's best co-working spaces, provide desks at local co-working spaces for any employee that wants one and have a core technology team located in Lviv, Ukraine. We'll also continue to be flexible about working from home once lockdown is over—so you get the best of both worlds.

On top of your monthly salary, you'll get benefits including a home office stipend and a budget for language classes.

**SmileBack's Technology Team**

Our product is our business, and we've developed a best-in-class set of tools that are critical to our customers businesses. Our Technology Team is deeply integrated into our larger organisation and works closely with teams across the company to deliver new features, continuously improve existing features and enhance our technology stack. We practice Agile software development, with a very open and collaborative approach to how we build and shape the product. 

**The Position**

- Participate in analysis of business and technical requirements
- Develop and document test cases to cover new features, currently being implemented
- Develop and document Regression test suite to cover most critical business functionality
- Develop and structure other technical documentation when necessary
- Perform testing according to specifications & requirements and designed test cases
- Report bugs/issues and collaborate with development team in debugging phase
- Provide support to customer and technology teams in analyzing and resolving complex support cases
- Collaborate with business units throughout the company on product roadmap

**Your Profile**

- Strong aptitude for technology and interest in continual learning
- Self-confident, calm and patient, grounded person
- Meticulous and consistent
- Attentive to and not ignorant of details
- Tolerant and collaborative

**Requirements**

- 1.5 - 2 years at least of web-app testing experience
- English language at at least Intermediate level
- Good understanding of modern QA methodologies & practices
- Good understanding of client-server architecture and principles
- Good understanding of different API architectures and principles, and how to test them
- Experience in requirements analysis, test design, bug reporting

**SmileBack Offers**

- Direct contract with our company (American corporate entity with workforce in five countries)
- Small but determined product-dedicated team—no corporate B.S.!
- Remote work and flexible hours
- 20 days paid vacation (even for contractors!)
- Bi-annual all-company meetings in Berlin twice per year (in non-pandemic times)