Position: Customer Success Support Tech
Company: Murano Software
Category: Support
Experience required: 1y
English level: upper

Description: Responsible for email and live chat support
Position requirements:
Highly proficient in written and verbal English
Ability to read and understand technical documentation in order to answer questions regarding the product and/or screenshare to help customers with issues
Understanding / experience with customer support ticketing systems and best practices
Capabilities: Google Suite proficiency, customer service experience, support ticketing systems like Jira or equivalent, Slack, Gmail

*Proficient in spoken and written U.​S.​ English