Position: Sr. Technology Support Engineer
Company: Max Global
Category: Support
Experience required: 3y
English level: upper

Qualifications - Skills:

3 years in previous Technology Support role
ability to independently learn a new product or tool and present your findings
strong problem solver with the with the ability to research solutions, analyze data and present solutions
make thoughtful decisions and can back it up with rational reasoning or data
previous experience documenting technical solutions
english fluency

Experience with

eCommerce platforms
ERP
Help Desk Solutions (FreshDesk, ZenDesk, ServiceDesk, ServiceNow, etc...)

Responsibilities - Duties:

Internal Help Desk - Technology Support for internal MTM internal:
triage Help Desk tickets and provide L1 - L2 technology support for internal teams
software installation instructions and guidance
software access requests
new software sign-up and initial setup
document support procedures and processes as required
create 'training artifacts' by gathering URLs, creating screen recordings, instructions
maintain support portal
generate monthly report
run technology workshops and knowledge sharing sessions (in Russian and some English)
Operational support for internal teams
triage technology issues related to products not fulfilled or shipped
support questions regarding ERP platform
assist with functional testing of new products
software exploration and prototyping