Position: VIP Customer Support Manager (Rus+Eng)
Company: DUXGroup
Category: Support
Experience required: 1y
English level: upper

DUXGroup is a flourishing iGaming company that has been operating since 2020. We started out in Cyprus but have since opened other offices in Malta & Sofia, Bulgaria. Currently, we have around 400 people working in our dynamic company, and we all work closely together like a family to achieve our goals. We believe in our teams and provide them with the best environment and tools to be able to fulfill their potential, attaining both professional and personal growth.

**Your future tasks:**
- Main point of contact for VIP players (English);
- Retention and reactivation of VIP player accounts in different projects;
- Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
- Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
- Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
- Support VIP players across multiple brands via chat, phone, and email and provide professional, friendly support at all times by ensuring that our players are our number one priority.

**What we're looking for in our future manager:**
- Working knowledge of English (C1 +)
- **Prior experience working within the iGaming sector as a VIP manager.**
- Knowledge of any second language will be an advantage (German/ Italian/ Dutch/Portuguese)
- Aspiration to help and problem-solving attitude
- Engagement in work process and proactivity

**What will we offer?**
- Work in a friendly, young, and very dynamic team.
- Fully remote. 
- Private healthcare (after the probation period).
- Opportunity for self-development (we provide you with internal and external training and carry out monthly 1:1 to discuss your professional development).
- Opportunity for career growth. As we are growing very quickly there are many internal job openings.