Position: Senior Technical Writer
Company: Zoolatech
Category: Other
Experience required: 2y
English level: fluent

In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for Procore's varied audiences. You’ll produce a variety of top-quality learning materials such as technical documentation, infographics and screenshot markups.

**Responsibilities**
As a successful Technical Writer at our team for Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills the ability to synthesize technical content from an SME and create training materials that clearly explain the topic/task to end-users based on their persona.

**What you'll do:**
- Maintain our internal documentation ticketing system, solving issues presented by customers and internal consumers
- Create in-depth user guides, FAQs, technical overviews, and in-product help documentation
- Test both the product and its documentation for accuracy and consistency
- Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
- Check-in regularly with Cloud Systems Engineering teams & Technical Project Managers to understand upcoming projects, scope, and opportunities for collaboration
- Keep teams up-to-date with announcements on progress, template releases, etc

**Skills Required**
- Bachelor's degree or equivalent experience in English, Communication, or Journalism (in English)
- 2-5 years experience working as a Technical Writer or in the related job role
- Ability to analyze and synthesize complex content
- Strong technical aptitude – ability to quickly learn new concepts and tools
- Excellent writing and proofreading skills
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
- Excellent work ethic and strong intellectual curiosity
- Ability to work quickly, efficiently, and multi-task
- Desire and ability to innovate and improve upon current processes
- Experience creating infographics to more clearly communicate workflow processes and abstract topics
- Track record of effective collaboration

**Bonus skills - these are not required, but are a plus:**
- Experience working in a technical startup company, preferably a SaaS company
- Experience working with Agile/Scrum software development teams
- Experience writing content for software applications using a CMS
- Experience working with Subject Matter Experts (SMEs) both in-person and remote
- Experience in prioritizing and understanding the lifecycle of documentation from pre-release through ongoing maintenance
- Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
- Experience working in the construction industry is desired, but not required
- Experience with Backstage TechDocs will be considered as a big advantage.