Position: L3 Support Tech Lead
Company: Zhuko.net
Category: Support
Experience required: 3y
English level: upper

**Requirements:**

Experience as a Business Analyst in ITSM (ITIL) domain.
Proficiency in Requirement Gathering, GAP Analysis and Impact Analysis.
Excellent Analytical skills to understand and analyze the operations processes, requirements and extensive experience in documenting them into Business Requirement Documents (BRD) and Functional Requirement.
Documents using UML approaches.
Expertise in defining Business Requirements based on the scope of projects including Documentation of constraints, assumptions, business impacts, project risks, dependencies & scope exclusions.
Proficiecy in facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts and IT Groups.
Proficiency in system testing, functional testing, integration testing, User Acceptance Testing and have extensive knowledge of applications used for managing the core lifecycle.
Excellent communication skills, good English.
ServiceNow experience will be a plus

**Scope of your duties:**

Cross-team collaboration to collect inputs and share results.
Analysis and mapping of business processes of our Operations department.
Generate business value analysis for our Operations department.
System and functional testing of developed solutions.
Preparation of business requirements/functional specifications for software development.
Translation of the business requirements into specific deliverables: use cases, business process description, functional specification, user-guides, etc.

**We offer:**

Fun and exciting corporate culture of transparency, productive challenging & innovation.
Flexible work environment.
Educational events.
Paid sick days/vacations: ROWE approach.
Theme parties
Health Insurance
English courses

**You are definitely the person to enjoy our beautiful business if:**

you share our mindset and passion for automation, saving people's lifetime and eliminating unnecessary waste
you want to see how your work influences the largest companies in the world and have opportunity to learn and work with such big enterprise customers
you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
you care about customers, want to understand them and provide them with assisstance they need.