Position: Support Engineer (Japanese must have)
Company: SoloWay Technologies
Category: Support
Experience required: 5y
English level: fluent

We are seeking highly skilled and motivated Support Engineers to join our team. The ideal candidates will have expertise in Exchange Online, SharePoint Online, Azure / Azure AD, PowerShell, and Teams Admin. The Support Engineers will be responsible for providing first and second level technical support to our clients, resolving issues related to the mentioned technologies. Fluency in English and Japanese is required to communicate effectively with our global customer base.

Responsibilities:
· Provide first and second level technical support for issues related to Exchange Online, SharePoint Online, Azure AD, PowerShell and Teams Admin.
· Respond to customer inquiries and troubleshoot problems through various communication channels (phone, email, chat, etc.).
· Diagnose and resolve technical issues by analyzing system logs, performing remote troubleshooting, and collaborating with other team members.
· Conduct knowledge sharing sessions and create documentation to educate customers and internal teams on best practices and troubleshooting techniques.

Requirements:
· Experience working as a Support Engineer or in a similar technical support role.
 Strong knowledge of Exchange Online, SharePoint Online, Azure / Azure AD, PowerShell and Teams Admin.
· Familiarity with troubleshooting tools and techniques for diagnosing and resolving technical issues.
· Excellent communication skills.
· Microsoft certifications (e.g., Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate) are a plus.
Customer-focused mindset with a commitment to delivering high-quality support services.