Position: Support Agent
Company: Outstaffing AS
Category: Support
Experience required: 2y
English level: upper

Hi) Currently, we are looking for the Support Agent (Norwegian\Swedish + English). 

We are looking for a proven Support Agent to work with our customer support team with 3 ppl. You are willing to work ground up in creating processes that drive operational excellence in these areas, refining customer support services, creating customer satisfaction goals and other metrics, and above all, making sure our customers are getting outstanding customer service.

**Details:**

Job Type: fulltime/schedule 
Location: Ukraine/Kyiv
Experience: 1 year  
Probation period: 1 month 
Team size: 3 ppl
Required English level: upper 
Norwegian/Swedish: advanced/fluent 

**About client:**

Helpticket is a Norwegian company that offers services in both Norwegian, Swedish, and English from our offices in Ukraine and Norway. With our own development department, solid experience, creative, and solution-oriented employees, we can easily adapt to most companies and markets.

**Responsibilities:**

- Daily activities include advising and serving our customers via phone, e-mail or chat, and also representing the company and the client.

- Providing an effective, polite, friendly and professional service

Requirements:

- Ability to speak and write either Swedish/Norwegian at least on B2 level

- Very good spoken and written English

- A high understanding of Customer Service/Support

- Very good language, communication and listening skills

- Ability to take initiative and handle stress

-Ability to cooperate, be part of a team, work in a multicultural environment and also work independently

**We offer:**

— Competitive salary

— Long-term cooperation

— Highly qualified team

— Comfortable new office

— Paid vacation (22 working days) and sick leave

— Professional growth

— Medical Insurance (after probation period)

— Fruits, snacks, cookies, etc.

— Half-paid courses, training, or seminars.

— And of course, good atmosphere


Always happy to hear from you)