Position: Buyer Service Agent
Company: AutoBidMaster
Category: Other
Experience required: 1y
English level: fluent

AutoBidMaster would not be where we are today without the talent of our teams, and we are looking for the next superstar to join the ABM family. We are looking for upbeat, positive people who are money-motivated and want a fun, competitive work environment. 

AutoBidMaster is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all. 

You will work as part of our buyer services team, contacting current users of the AutoBidMaster website. You will be working closely with online customers, auction support teams, and logistics. Your expertise will be in managing customer’s inquiries and support.

 The buyer services agent is often the first impression of AutoBidMaster for our prospective customers, so confident, professional communication skills are a must! 

What You Will Love Doing: 

Customer service: Assist on-line customers with questions, issues, website navigation, order tracking, and complaints, via email, phone, chat etc. as needed. (50-65 calls/day on average) 
Manage customer support by obtaining, analyzing and verifying customer’s needs.
Act as the face of AutoBidMaster to influence customers to order from us again
Engaging potential customers in smart, consultative dialogue 
Staying current on internet marketing trends and how to leverage them through meetings and on-going training  
Embody the Company Core Values in every interaction with customers, team members, and suppliers
Execute strategies to improve customer success and increase retention. 

To Fit the Bill: 

Excellent interpersonal, verbal, and written communication skills  
Quick, efficient computer skills and strong multi-tasking abilities 
Positive attitude and go-getter mentality 
Quick, eager learner 

To Score Extra Points:

You have experience with Zendesk or other ticket-based customer support platforms
You’ve worked in the e-commerce industry
You’re fluent in Spanish, Arabic or Russian
You’ve got experience in Customer Support or Service
You can teach us something

Work type

Full-time

Location

Poland, Warsaw