Position: Technical Operations Manager
Company: The Coingaming Group
Category: Support
Experience required: 2y
English level: upper

Bombay Studios is a young and fast-growing B2B boutique high-roller casino company specializing in Live Dealer Studio operations. Our aim is to deliver the best customer experience in the market, offering different table games such as Baccarat as well as various game shows, hosted in a variety of languages to our VIP customers. We belong to the Coingaming Group, which is one of the leading iGaming companies in the world. 

Our first live casino entertainment studio was established in Tallinn in 2020 and today we have more than 130 people working for us. As we are now expanding our business to Kyiv, we are looking for key personnel to join our fast-paced and fun journey.


**About the role**
We are looking for an experienced Studio Technical Operations Manager who will be our first technology go-to expert and play an integral role in setting up the new Studio in Kyiv. 

As you will be the first person to join the team you will have a lot of freedom and responsibility to build up the technical support team who you will lead and whose job you will coordinate 24/7/365. In addition, you will be responsible for translating Technical Operations (TechOps) strategy into tactical priorities and daily operations.

✍️ **Your daily tasks will be**
-Responsible for people management in your team, including motivation, leadership, recruiting, onboarding, performance reviews, feedback and so on
-Ensure that studio IT operations are in full compliance with all company and regulatory requirements
-Take the responsibility for studio technology uptime, data accuracy, and integrity
-Order other services the studio needs to operate (like internet, vendor support etc)
-Be a technical escalation point for your team
-Organizing collaboration with other teams and stakeholders to meet the commitments
-Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost and customer service
-Responsible for Research   for   best   and   new   technical   solutions   to   improve   quality   of   video   and audio   feeds   that   are   broadcasted   from   Studio process improvements
-Guaranteeing the quality of the video product sent to our customers
-Handling Production Incidents
 

✔️ **What we expect from you**
-Strong background in working in IT Support or similar role (experience working with video production is a bonus)
-Previous experience working in an international environment and leading a team
-Excellent level of verbal and written English and Russian (English: C1 Advanced)
-As a person, you need to have strong organizational and time management skills, a flexible mindset, business orientation and ability to work well under pressure.


🚀 **What will you find at Bombay Studios?**
-First of foremost, you will have an opportunity to help us to build a new business, that means a lot of responsibilities and good challenges. 
-Learning & Development package, including mentoring and coaching from the experienced IT team 
-Other benefits that are going to be set-up within the new business


If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!