Position: Application Support Engineer
Company: Lot.trade
Category: Support
Experience required: 2y
English level: intermediate

Primary Support Engineer’s responsibility is to respond and resolve issues submitted by customers of the client information system.

Requirements:

Excellent written and verbal communication skills in English
Fundamentals of software, hardware and networking troubleshooting
Strong Customer Service skills
Team-oriented with excellent communications skills required
Ability to multi-task
Experience with ticketing systems is required
Must have the ability to prioritize and work within a deadline
Will be a plus:

Understanding of blockchain and crypto domain, terminology, and environment
Experience with Jira or similar issue tracking software 
Experience with DeFi

Responsibilities:

Monitoring ticket system for new incidents
Direct incident resolution using a knowledge base
Communicate to users to set their expectations