Position: Payment Manager
Company: ASST Agency
Category: Support
Experience required: 1y
English level: upper

Key skills:
-Service oriented and excellent customer service skills. 
- Ability to manage multiple priorities 
- Ability to set and adhere to realistic deadlines and work effectively yet maintain flexibility to adapt to changing priorities. 
- Skill in managing time and workload effectively. 
- Ability and willingness to work as a member of a team, and to foster a team environment within the department and all levels of the campus community. 
- Strong problem solving skills. Must be able to define problems, collect data, establish facts, and draw valid conclusions. 
- Ability to work independently and self-manage.

Main Duties & Responsibilities:
-Set up tickets for new the integration for new PSP 
-Update knowledge base for each project - GEO, financial conditions, available methods for projects, available and blocked countries, product changes of payment methods
-Resolve issues with the provider on failed transactions(monitoring), the reasons for the drop acceptance rate, systematic communication with providers about new products.
-Quality Testing of UX for integrated PSP methods, acceptance, and sign-off on the delivery of requested technical integrations.
-Close interaction with support, financial and technical departments
-Update on changes in payments of support and product team(temporary shutdown, launch of payment method)
-Setting bug tickets in JIRA and control of their status 
-Checking the acceptance rate and analysis of failures for all payment methods

We offer:
-Remote formate cooperation or relocate to Cyprus in modern cozy office in the center of Limassol;
-Stability and confidence (we strive for long-term relationships)
-Flexible work schedule Mon-Fri 9(10) — 18(19);
-Competitive compensation with a flexible review system
-Opportunities for personal and professional growth
-Friendly and enjoyable team
-English speaking environment;
-Visiting exhibitions,WW conferences.