Position: Support Engineer
Company: Akurateco
Category: Support
Experience required: 2y
English level: intermediate

Requirements:

Bachelor’s degree in information technology or computer science
Knowledge of English at the intermediate level
Proven work experience as a technical support engineer or similar role
Ability to troubleshoot complex system and software issues
Client-oriented and friendly attitude, attentiveness, self-dependence
Ability to think critically / Critical thinker and problem-solving skills
Basic testing skills, knowledge of web services, API, and IP-based protocols
Ability to prioritize tasks based on urgency and importance
Excellent written and verbal communication skills
Motivation to learn new skills and technologies
Good interpersonal skills
Good time management skills

Responsibilities:
Installing and configuring client connection systems, e.g. accounts, connectors, etc
Responding to client support requests
Repairing software system malfunctions, issues, and related problems
Evaluate and prioritize customer support cases
Respond to customer inquiries and assist in troubleshooting and resolving challenges / Communicate and solve customers’ problems via service-desk system, email or live chat
Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators
Act as the initial point of contact for all system related concerns from clients / Act as the primary liaison between company and your customers
Maintaining good client relations
Prepare accurate and timely reports
Tracking and managing work records

Will be a plus:
Technical support experience in card processing or fintech company
Have a higher or incomplete higher technical education
Jira experience
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

We offer:
Working hours - Kyiv Time Zone
Remote work
Complex and interesting product and united team