Position: Customer Technical Operations
Company: Affogata
Category: Other
Experience required: 2y
English level: upper

We’re looking for a superstar who is passionate about technology and it’s inherent applications to join our Customer Success team and deliver value to help teams across our customers’ organization take important actions.
As a Customer Ops, you’ll play a critical role in enabling the Affogata platform according to customer needs and in maintaining, improving and expanding its configuration following the developing requests from our customers. You’ll be working side by side with Customer Success Managers in attending to the various customer needs, and with Product / R&D to help improve the platform. Finally, you’ll also collaborate with other internal teams (i.e. the Analyst team, the SDR team, etc.) to improve and contribute to their internal processes.
Responsibilities:
Work with Account Executives / Customer Success Managers / Support team to set up the platform during the sales cycle and to get it ready for trial kick offs with the customer; act as a liaison with R&D when needed.
Ensure that configuration is up to date with customers’ needs, and maintain it in order to strike the right balance between relevant data & noise
Work on data organization as more and more teams within our customers’ org start using Affogata
Translate business questions coming from the customer into technical searches
Requirements
Tech savvy and a passion for deep technical work - A MUST; SQL experience - preferred
You have experience with Excel and are familiar with search operators
You are independent and self-learner, with Multi-tasking capabilities and able to thrive in a fast-paced, dynamic and ever-changing environment. And you love being in a collaborative, team oriented company culture
You are curious, precise and organized
You love learning about new technologies and how they work - exploring every nook and cranny
Strong operational discipline and excellent prioritization, decision making and assessment skills. You work well under pressure and bloom in dynamic environments
Great communication skills with a native level of English, written and spoken - other languages: an advantage