Position: Application Support Engineer
Company: Luxoft
Category: Support
Experience required: 5y
English level: upper

The candidate will be responsible for completing and perfecting monitoring and alerting solutions for back office applications using Datadog and Pagerduty.
• Set up Datadog APM & log monitoring, set up alerting using Pagerduty.
• Create tactical support applications and tactical changes to applications to make them supportable.
• Implement monitoring and automation initiatives using Datadog and custom solutions using Python/Shell/Powershell scripts.
• Defining Pagerduty alerting.
• Creating tactical support tools. (.NET /Java)
• Automate SOD and EOD checks for key applications.
• Modifying existing code (.NET and Java) in Backoffice world, to add logging etc.
• Creating and documenting playbooks for key support scenarios.
• Creating "How To" articles for the team.

Skills
Must have

• 8+ years' experience as a Production Support Engineer.
• Financial, Investment banking domain.
• Ability to work under pressure.
• English (written, spoken - upper intermediate). Strong analytical mindset, responsible, multitasking, client oriented, strong communication skills.
• Strong MSSQL Database knowledge and CRUD concept (PL/SQL, MSQL and tools knowledge is a must).
• Ongoing design and development, and maintenance of existing back office applications and systems.
• Experience with .Net \ Java applications - working with logs, troubleshooting, debugging.
• Good scripting - python, bash, shell, PowerShell (or any other languages)
• Strong SQL/PLSQL is a must.
• Strong knowledge of Unix like and Windows platforms.
• Practical experience with data gathering and processing, data discovery.
• Understanding of ITIL framework and SDLC process.
• Knowledge in investment banking like: trade lifecycle, portfolio management, risks - will be strong advantage.
• Experience with ETL systems will be benefit.

Nice to have

• C#/.NET, Python
• Knowledge in investment banking like: trade lifecycle, portfolio management, risks - will be strong advantage.
• Experience with ETL systems will be benefit.