Position: Team Lead Support Engineer
Company: Freelance
Category: Sysadmin
Experience required: 5y
English level: intermediate

Job purpose
Level 2 Engineer for DBSS Application Support
Act as next level for Incidents and support requests that cannot be resolved by Level 1
System Expert in Ericsson DBSS Solution area or group of areas like Billing, Charging, Digital Front End etc.
Handling of support issues requiring involvement of Product Support and 3rd party suppliers
Duties and responsibilities
Support Incident Management and Trouble Ticket resolution along with L1 team.
Responsible for managing and updating of the 'Known Errors' knowledge-base for L1 team.
Setup and Definition of Preventive Maintenance and Performance Reporting to be executed by L1 team
Impact assessment for change request going into Production; escalating of defects, problems to the Level 3 (Application development and maintenance) team
Skills
Min 5 years of experience in IT / Telecom
Understanding or Experience of working in Manage Service delivery setup plus understanding of Service Level Agreements (SLA) concept.
Willingness to learn and staying up to date in the IT / Telecom Billing Domain
Ericsson Charging System knowledge is essential.
Working knowledge in technical areas like
GSM, IN call flow, INAP, CS-SDP, AIR
Integrations: CAMEL, web services (SOAP, REST)
OS, DB: UNIX, Linux, Solaris, Oracle, MySql,
Others: DOS, Java basics, Perl, Shell scripting,
Innovative thinker, responsible for driving and executing efficiency and automations into Billing operations.
Knowledge sharing & Collaboration Skills
English skills (oral and written)
We offer You
Possibility to build your career, learn and develop together with others in a truly international company
A possibility to shape the future and build the Networked Society
Competitive Ericsson compensations & benefit package
Location
Ukraine, Kyiv