Position: Customer Support specialist
Company: Moon Agency
Category: Support
Experience required: 1y
English level: upper

You are our ideal candidate if:
- You have previously worked in a customer support position for a website production house
- You have a high level of computer literacy
- You have basic HTML/CSS knowledge
- You have an upper-intermediate/advanced level in English (upper-intermediate level in French is a plus)
- You’re multitasking and able to set priorities and manage your time efficiently
- You have strong problem-solving skills

Your responsibilities:
- Work with a ticket system, respond to inquiries of our clients
- Identify, check and reproduce reported bugs
- Fix HTML/CSS issues in page templates if possible
- Assign tasks to relevant producers
- Escalate issues that require further investigation, interface with Project Managers
- Investigate most common inquiries, create FAQs and user guidelines for future reference

Company’s benefits:
- Fair and stable salaries
- Probation period - 3 months
- 27 days of paid leave
- 5-day workweek from 3 p.m. till 12 a.m. (work schedule may be different for the probation period)
- Remote job
- Interesting projects
- Friendly team