Position: Customer Support, Quality Control Specialist (product AirSlate)
Company: AirSlate
Category: Support
Experience required: 1y
English level: intermediate

We’re looking for a **Customer Support, Quality Control Specialist** specialist that is passionate about finding solutions to difficult problems, ensuring outstanding customer experience, and helping others reach career goals.
You must be efficient, detail-oriented, and great at prioritization.

**Required skills:**
— Minimum of 2 years in Customer Support, with 1-year Supervisor, Team Lead, or Quality Control specialist;
— Proficient English, both written and verbal;
— Strong customer orientation;
— Ability to deliver feedback effectively;
— Coaching experience is a plus;
— Strong attention to detail, understanding of procedures and processes importance;
— Effective decision-making and analytical thinking skills;
— Proven experience in a fast-paced environment, strong situational adaptability;
— Well-developed communication skills, both written and oral;
— Open, honest, and empathetic manner when dealing with people;
— Friendly, helpful, and creative.

**Technical skills:**
— Ability to build processes and experience with relational databases;
— Ability to read errors and troubleshoot issues using console;
— Knowledge of Salesforce, Microsoft Dynamics and Netsuite CRM is a strong plus.

**Tasks and responsibilities:**
— Developing and implementing quality control policies and processes in collaboration with the Head of Customer Support;
— Performing routine inspections and quality tests;
— Ensuring that standards are followed;
— Documenting quality control activities and creating audit reports.
— Making recommendations for improvement;
— Creating training materials and operating manuals;
— Providing coaching, feedback, and reporting;
— Meet weekly and monthly evaluation metrics;
— Support a culture of providing outstanding customer service;
— Attend team meetings to cover various topics related to quality.

**What We Offer:**

**Flexible Work Environment:** Due to the current status of Covid-19, the team is primarily working remotely. However, we are flexible if you prefer to work from home or come to the office to help you be more productive.

**Opportunities for growth are part of our culture:** The company pays for career upgrade courses, conferences for professionals, and English classes with natives speakers.

**We care about your health:** The company covers medical health insurance and Covid-19 insurance. We also provide gym and massage therapists at the office.

**You are not just an employee, you are part of the business:** We provide options contracts that start vesting on Day One. And believe that our success is your success.

**It’s not only about work here, we trust in sport:** We also have regular athletic activities with professional coaches (Football, basketball, etc). And you can join our online Yoga classes.

**We care about your mood:** We deliver lunches and lots of healthy snacks are always waiting for you at the office.

With us, you will grow professionally by doing work you are proud of and collaborate with a motivated and diverse team.
If you would like to join our team, send us your CV🚀