Position: English customer support representative Canadian shift
Company: Ad4bet
Category: Support
Experience required: 1y
English level: upper

English customer support representative (Canadian shift) Remote


What will you be doing?
• Handle internal and external written communication, which is in English • Work within a small, highly efficient team to ensure that our customers get the best customer experience possible. • Provide support to customers via Live Chat and Emails. • Guide customers through the site and/or mobile phones and assist them in in solving their issues • Drive brand loyalty through a personalised customer experience. • Pragmatically resolve customer queries in a timely manner. • Correctly escalate issues to internal teams. • Develop our Customer Support department by sharing knowledge, contributing to team projects and finding new and innovating practices to benefit the business. • Drive business success and act as the voice of customers by providing feedback and innovative ideas.

How will you be measured? •
-Customer satisfaction scores • Contact quality (demonstrating empathy, reaching resolution, strong communication) • Contact volumes • Product knowledge • Team contribution and extra tasks

What have you done?
• You have developed excellent written and verbal communication skills • You understand the value of being an excellent team player • You can demonstrate experience of complex problem solving • You’re responsible and reliable • Ideally at least 1 years’ experience in a Customer Service environment • Can work well in a fast-paced environment where multitasking is an essential skill • An interest in learning more about the online gambling industry • Ability more important than experience, but candidates need to be determined and ambitious, with a desire to lead their industry in what they do • Managed queries through multiple customer service channels, e.g. email, social media, in app chat, phone • Must have the ability to communicate at all levels of the organization, both verbally and written, in English