Position: Head of NOC Engineer
Company: Frag Lab
Category: Sysadmin
Experience required: 3y

This role involves 24×7 network surveillance and the buildout of monitoring networks and systems.
The NOC team manages the design and implementation of new systems and is the escalation point for complex technical problems.

Frag Lab studio is a videogames development company based in Kyiv and focused on next gen F2P MMO Shooter built with Amazon Game Tech. Our team of industry veterans is now working on a new revolutionary IP and we are looking for NOC Engineer.

This role involves 24×7 network surveillance and the buildout of monitoring networks and systems.

The NOC team manages the design and implementation of new systems and is the escalation point for complex technical problems.

RESPONSIBILITIES

Provide technical guidance to NOC Engineers while supporting 24×7 rotational shifts.
Check application and system health to support NOC Engineers.
Day to day administration of Windows/Linux servers, including related applications.
Administer monitoring services in AWS such as K8S cluster, Elastic, Prometheus, Kafka, Kibana, Grafana, 3rd party services metrics (ClickHouse, Redis, PostgreSQL)
Record and respond to system events in accordance with established procedures.
Correlate multiple monitoring system events and application status to ensure proper diagnosis.
Troubleshoot and resolve system related issues.
Determine severity and urgency of an incident and take immediate action to restore service; escalating to Engineering staff as necessary.
Ensure established communications structure is followed during system impacting events.
Lead and direct troubleshooting efforts during incidents.
Ensure NOC Engineers can provide health status updates on production and development platforms.
Look for improvements and offer recommendations to existing process and documentation.
Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools.
Serve as escalation point to NOC staff to support 24×7x365 coverage efforts.
Perform control access management activities and conduct patch/remediation efforts.
Lead and perform other duties as assigned by your supervisor.
QUALIFICATIONS

Degree in CS and/or equivalent experience.
Experience in an I.T. and/or NOC role.
Experience with AWS EKS, Kubernetes, Docker, PostreSQL, ELK stack
Possess a thorough understanding of High-load session based Game as Service architectural principles, operational needs and challenges
Must understand the principles of TCP/IP based networks.
Ability to work independently and possess superior skills in troubleshooting and issue resolution.
Strong sense of urgency with a passion for accuracy and timeliness.
Ability to work calmly in high pressure situations and manage multiple ongoing projects.
Excellent written and verbal communications skills and problem-solving skills.
Thorough understanding of monitoring and reporting tools.
Proven experience in a fast paced, time sensitive environment.
Self-motivated in learning and enhancing technical skills to increase job effectiveness.
As part of the 24×7 network surveillance team, this position requires participating in 9 and/or 12-hour rotational shifts as necessary.
SKILLS

Working knowledge of highly complex IT systems.
Strong analytical thinking.
Strong understanding of network topology and strong troubleshooting skills.
Ability to communicate clearly and professionally.
Attention to detail. Ability to multi-task in a fast-paced environment.
Experience and training in Incident Management and Business Processes.
Strong problem-solving skills.
PLUSES

Please note that these are desirable skills and are not required to apply for the position.

Experience with supporting large online environments.
Strong background in Windows/Linux server configuration, administration, and monitoring.
Experience with any monitoring and support tools such as: Grafana, Cloudwatch,
Ability to handle multiple tasks with changing priorities.
Strong knowledge of networking concepts.
We offer:

competitive salary & benefits package
modern and comfortable office with lots of perks
perfect working conditions and great team to work with
28-days paid vacation
training programs
corporate events and team buildings
compensation for gym, swimming pool etc.
English classes
medical insurance