Position: Oracle Techno / Functional Support Analyst
Company: Luxoft
Category: Support
Experience required: 3y
English level: fluent

About the client: Our client is a US subsidiary of a global financial house working in multiple markets and asset classes.
Our team: Rapidly expanding 140+ strong distributed team (London/Warsaw/Kyiv) developing and supporting a range of client projects and requirements.

Provide both Technical & Functional support (BaU) and undertake development activities related to enhancing the existing processes or new developments in Oracle database and Oracle Cloud PaaS.

Finance Technology Department is responsible for providing day-to-day support across the suite of financial systems used within the bank, including the Oracle Fusion Cloud ERP. A Functional/Technical support analyst is required to help manage system issues and facilitate small enhancements to Oracle Financials, Procure-to-Pay, iExpenses and Project Accounting modules used across the group.
Responsibilities:
Key Responsibilities (please bullet):
• Triage inbound issues and problems raised by Finance on the matters concerning financial accounting in the GL and sub ledgers within the Oracle e-business suite
• Analyse root cause and provide feedback to end users on status and progress
• Work on developing small fixes or enhancements (RICE) using the tools and utilities provided by Oracle Corporation ensuring development complies with application standards
• Ensuring due diligence is applied and rigorously tested prior to releasing to users for UAT
• Assist users in their QA and ensure changes undergo formal user acceptance testing before being rolled out production
• Provide documentation according to AIM standards which may include BR.100, MD.050, MD.070, TE.020, TE.040
• Assess vendor based changes on the system and participating in rolling out patch updates, security updates, disaster recovery testing
• Work on the bank's strategic vision by assisting and contributing on the long term project changes
• Provide extended levels of support around critical Financial reporting periods such as month-end, year-end or project go-live
• Highlight risks or concerns ensuring items are followed up or escalated appropriately
Mandatory Skills Description:
Skills and Experience (please bullet):
• Have experience supporting and configuring modules in Oracle Cloud Financials and Procure-to-Pay.
• Have some experience working with iExpenses & Project Costing and be familiar with the key concepts and the integration points with Financials.
• Hands on development experience with Oracle database and Oracle Cloud ERP with Cloud native tools like FBDI, ADFdi, ESS Jobs.
• Working knowledge of Oracle Business Process Management (BPM) for Cloud ERP.
• Hands on experience in building integrations using Oracle Integration Cloud - PaaS
• Be familiar working business intelligence tools such as OBIEE, Discoverer, Business Objects, Qlikview
• Have demonstrable experience on project based Oracle implementations with a robust understanding of the project life cycle
Nice-to-Have Skills:
• Would be advantageous having experience with scheduling software such as Control-M
• Would be advantageous having experience with Hyperion Financial Planning

Personal Requirements (please bullet):
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise tasks and manage a busy workload
• Strong attention to detail
• A flexible approach to working tasks and hours, willing to work in US EST time zone.
• Professional and articulate, with the ability to lead and train junior members of the team
• A strong team player with the ability to work with others and independently
• Proactive and motivated with the ability to act on their own initiative
• A results focused approach with the motivation to drive business activities forward
• The ability to work within a pressurised environment, meeting challenging deadlines, working with teams from different geographic regions
• Strong relationship building skills with teams across the globe
Languages:
English: C1 Advanced