Position: Account Manager
Company: Regdesk
Category: Support
Experience required: 2y
English level: fluent

RegDesk is looking for an Account Manager

RegDesk is a leading AI-enabled regulatory information management software for medical device and diagnostic companies. It allows regulatory affairs teams to prepare, manage, and publish international submissions and gain approval within unprecedented timelines. We offer our services globally and have clients from different countries worldwide.
If you are looking for an opportunity to build relationships with clients and lead projects, if you are tech-savvy and have a background in Account Management, then we want to hear from you.
Job type: Full Time

Responsibilities:
· Build long-term relationships with clients, customers, partners from onboarding to advising them throughout their customer lifecycle.
· Coordinate with the team to ensure customers' success product or service and appropriately debut new products relating to client needs.
· Identify at-risk clients, resolve conflicts and advise them until they succeed with product or service.
· Partner with teams that contribute to client accounts to define a strategic plan and execute high-performing campaigns for clients.
· Present KPIs to key stakeholders and consistently meet deadlines.
· Manage projects involving complex work streams and cross-functional collaboration for new and existing projects.
· Provide product feedback to the RegDesk development and management team.
· Provide help when needed in the Data department

Requirements:
· Bachelor's degree, preferably with a concentration in Marketing, Business Administration, Communications, and Science;
· Minimum of two years of experience as an Account Manager;
· Minimum of two years of experience as a Senior Associate;
· Comfortable working with life sciences clients;
· Excellent oral, written, and presentation skills;
· Ability to manage multiple projects with strong attention to detail;
· Ability to work in a fast-paced environment and adapt to changes.
The working hours start from 9 am EST timezone.
Training will be provided at the start of the job.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.