Position: Support Engineer
Company: Luxoft
Category: Support
Experience required: 2y
English level: upper

Project Description:
A hedge fund is expanding its portfolio and correspondingly scaling the services. This role is an extension of the trading support team.
We are looking for a proactive support engineer passionate to learn and develop in trading support.

Join our international team (with main location in Warsaw, Poland), work with mature technical experts and obtain experience from modern investment technology.
Responsibilities:
• Support a proprietary Equity Order-Management Systems during US market hours
• Support to Portfolio Management Tools
• Provide Risk Management Support - Product Access and Trading Limits
• Third Party EMS Management - Futures, Options, F/X, Bonds and Derivatives Trading
• Provide FIX Support - Setup, Monitor and troubleshoot FIX connectivity problems
• Establish Strong Partnerships with PMs, Traders, Developers, QA, Risk, Compliance and Operations
• Provided End-to-end incident resolution for clients in a timely and effective manner
• Escalation of critical incidents and identification of patterns in recurring incidents
• Improvement of overall quality and level of service
Mandatory Skills Description:
• Confident knowledge of linux ecosystem, common shell commands
• Proficient level of SQL
• Basic programming skills in some language
• Tolerance to work in US market hours (EST time zone)
• Passion to learn and build a good career in technology

We will teach you the rest
Nice-to-Have Skills:
• General knowledge of Financial Markets.
• Understanding of the trade lifecycle, back-office and settlement processes
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Experience in supporting order flow management between the trading desk and brokers using FIX protocol
• Experience with trading applications