Position: Account Manager
Company: Itera-Research
Category: Project Manager
Experience required: 2y
English level: upper

Account Manager (full-time, Kharkiv office)

We are Itera-Research — an international IT company with an innovative format of relationships inside, a policy of freedom, development and common values.
We are looking for an Account Manager to join our team. We have a wonderful team, and we are ready to accept a person who wants to achieve good results and is willing to continue his development in the IT sphere.
We will educate you how to follow the best practices by using modern tools and approaches.

Requirements:
•2+ year of work experience as Sales or Account manager in IT
• Customer-oriented, proactive, organized and self-driven individual
• Effective time management, ability to plan, prioritize work and meet deadlines.
• Experience in People Management and strong delegation skills
• Excellent verbal and written communication and negotiation skills
• At least Upper-Intermediate level of English (written and verbal)

Will be a plus:
-Good skills in business development
-Additional language (except for English and Russian)

Responsibilities:
• Developing positive relationships and handling customers’ needs
• Negotiating with customers
• Communication with the existing customer base as well as attracting new contacts
• People and resource management across multiple projects
• Managing issues, expectations and risks
• Take part in pre-sale process
• Maintaining statistics and reporting on each active client
• Managing quality in service delivery and supporting customers’ satisfaction
• Invoicing and tracking of timely payment

We offer:
- Competitive salary without any delays
- Flexible schedule
- Young and motivated team
- Adequate management, team support
- 18 business days of vacation, paid sick leaves
- Office conveniently located in the city center, good working conditions
- Friendly environment
- Career and professional growth
- Sport and free English lessons