Position: Customer Support Representative (French)
Company: LULU Software
Category: Support
Experience required: no_exp
English level: intermediate

We are looking for a Customer Support Specialist, who will make it easy and effortless for all our users regardless of their country of location.

As a customer service representative at Upclick (an Avanquest company), you will be responsible for delivering exceptional service to our customers and clients. You will combine your skills, passion, customer focus, positivity and helpful mindset to elevate our service delivery and be a strong contributor to the overall success we achieve.

This position serves as a customer advocate, which involves hands-on contributions to the daily departmental workload handling incoming calls, emails, and chats.

Requirements:
- Have excellent spoken and written French skills, any other language is a plus;
- Have a high degree of empathy, patience, and resourcefulness;
- Basic knowledge of a PC in Windows environment;
- Be always ready to put customers first, be passionate about helping others.

Your Responsibilities:
Provide problem resolution and customer satisfaction which may include: answering calls/tickets/chats in Zendesk system and SM and assisting customers with all pack of questions:
- Answering questions regarding the purchase;
- Answering questions regarding how to use the software;
- Initiating account cancellation and refunds.

Benefits:
- Motivating compensation: high competitive salary, bonus system, corporate language classes;
- Working with a motivated and talented international team, plus regular team events;
- Working in a modern office in Kharkiv in the center of the city, near metro station University or remote work;
- Flexible shift.

Did we spark your interest? Get in touch and let’s talk!