Position: Account Manager
Company: brightfin
Category: Support
Experience required: 2y
English level: upper

About you:

You are definitely the person to enjoy our beautiful business if:
you share our mindset and passion for automation, saving people’s lifetime and eliminating unnecessary waste
you want to see how your work influences the largest companies in the world and have an opportunity to learn and work with such big enterprise customers
you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
you care about customers, understanding and giving them the product they would love to use

Also:
• Great interpersonal abilities to create, maintain and enhance Client relationships.
• Technical competence (understand software development and adjoined services).
• Experience in account management and project management
• Strong service/client-oriented attitude.
• Solid understanding of change and expectations management.
• Can plan and execute responsibilities with minimal direction. Excellent command in spoken and
written English.
• Good understanding of General Accounting and Finance (including accruals, allocations, and general ledger) so that are able to work with the customer’s Account Payable and Finance departments
• You will need to have experience with Contract management including negotiations so that you can easily identify areas for cost savings for client.
• Experience as a controller, financial analyst, project manager in the ERP arena a huge plus.

Responsibilities:

You will:
• You will be a primary point of contact for the set of Enterprise customers and will be responsible for Client satisfaction in terms of Operational relationships, Product usage & transactional volumes.
• Coordinate with other internal Delivery teams to ensure successful delivery and Client satisfaction.
• Be engaged in conflict resolution in relation to services being delivered and business issues.
• Managing upgrade schedule and proactively ensuring fixes are applied.
• Conducting ongoing training/how-to sessions for customers based on customer’s configuration