Position: Business Analyst (Product.Startup.Equity)
Company: shelf.io
Category: Business Analyst
Experience required: 2y
English level: upper

**Requirements**

Hey there! So let’s just start here:
> You`re a perfect fit if you have at least 2 years of experience working as a Business Analyst, Systems Analyst, Project Manager or Product Owner;
> You know what to do and you don’t need to be micromanaged: you`re a self-starter and you get things done.
> You know how to discover the underlying ‘why`s’ of a problem, ideate potential solutions and make sure you find the right one that’s valuable and feasible at the same time. Admittedly, you can clearly articulate and document things.
> Terms like Project Management, QA and Data Analysis aren`t new to you, and therefore you`re able to confidently communicate with different departments and their team members;
> Your English level is simply exceptional which means that you`re a master of both written and spoken craft (you`re likely B2 or even cooler);
> Tech-savviness is something that you`re proud of: you possess knowledge of system design and integration, have the ability to dive really deep into a system, its interface, and technical documentation, and you also have experience in database-driven Web applications;
> Over the course of years in IT, you’ve gained a solid understanding of SDLC from inside-out: you know the difference between Waterfall, Agile and Lean development processes;
> And finally, you do understand business needs and your method of thinking is highly analytical: you’re able to differentiate between POCs, MVPs, Objectives, Key Results, and Initiatives;

**As a plus**
> It’s great if you have experience working in a Start-up, Product company or on a long-running large project, maybe even a B2B SaaS;
> We wouldn’t even doubt that you`re skilled in working with Slack, Confluence, Jira, and Invision, and it`d also be great if you`re following the trends and could educate the team on using tools & techniques that would boost our productivity;
> An amazing benefit would be if you have ever had experience in a client-facing role like sales, customer success, customer support or any other role at a Contact Center;
> Business or IT-related education is a neat bonus too: Business Administration, Economics, Management, Computer Science, etc.;
> Hey, and let us know if you`re familiar with any complex systems: Salesforce, ZenDesk, payment providers like Stripe, any 3d-party API integrations — that`d be super helpful too.

**We offer**
> A great and diverse team of friendly, highly motivated & vision-driven individuals: we`ve got a multi-disciplinary team over here in Lviv, as well as another team over in the US. You`ll be working alongside other BAs, Designers, Product Managers, Developers, QAs, Customer Success, Sales and Marketing folks;
> You will be able to learn, grow and ultimately make an impact on thousands of users by deciding the ‘how’ of implementing a feature or even a whole platform;
> Competitive compensation and accounting services;
> An extremely comfortable office located in Lviv center: great ergonomics, chairs, monitors, breakfasts, great coffee (trust us on this one), pizza-parties — it’s really that cool;
> Combined remote and office work possible as we have a flexible work schedule;
> Official Ukrainian holidays are non-working days;
> We do also have a health insurance policy.

**Responsibilities**
> Creating documentation: diagrams, user stories, and acceptance criteria, design documentation, user flows, wireframes and feature guides;
> Elicit, analyze, document, prioritize, validate, and manage changes to product requirements with senior management, the product, engineering, sales and customer success teams: from problem to solution, from non-functional to functional, from internal to customer-facing;
> Balance business requirements with value, technical feasibility, and sustainability;
> Identify and manage project risks to ensure quality and value;
> Participate in Plannings, Daily Stand-Ups, Demos, Retrospectives, and other Agile ceremonies;
> Guide the team through business analysis approaches and best-practices.

If you fit the above requirements and are interested in this opportunity, let's talk!

**About us**
Shelf is an award-winning, intelligent knowledge management platform for companies and their customer support operations. Advanced AI and powerful search help agents solve customer issues on the first call. Advanced analytics and task automation significantly reduce admin overhead.
The workplace has changed. Teams now live in different parts of the country and, possibly, even the world. Collaborating across projects and continents is becoming the new norm. Success in this new distributed workplace means greater access to specialized skills, faster project ramp-up time, quicker entry into new markets, and greater competitiveness with lower costs.

Shelf’s mission is to create a platform that enables millions of distributed teams to accelerate their ability to share, learn, and succeed. We believe Shelf is the missing piece that connects the tools of the distributed workplace of the 21st century.

We’ll help you build your career while you collaborate with a great team in Lviv and Greater New York City. You are a self-starter who is deeply passionate about business analysis, management, and product development, as well as excited about building a world-class knowledge sharing company.