Position: IT Support Manager
Company: MindHunt
Category: Support
Experience required: 3y
English level: intermediate

Office location: Remote or Kyiv

CONDITIONS
competitive salary in EUR
contract with Private Entrepreneur or employment
24 vacation days
sick leaves
medical insurance

RESPONSIBILITIES
- Report directly to the Head of Information Technology.
- Manage a group of 1st line IT people (-10) and their workload distribution, you’ll maximize the utilisation and the speed of incident resolution.
- Take ownership and responsibility for functional steering and coordination of our globally distributed (virtual/physical) IT Support team.
- Provide answers and solutions to technical questions and challenges in our area of responsibility – internally and externally.
- Technical governance to ensure a seamless user experience that aligns with the platform design strategy.
- Providing administrative and transactional support to the Global IT function.
- Monitor software and hardware utilisation for the purpose of optimising licenses, resource allocation, and appropriate usage of company assets.
- Perform regular service reviews with relevant stakeholders to ensure efficiency and compliance with the support processes.
- Coordination of questionnaires between different departments. Ensuring compliance with the firm policies.

REQUIREMENTS
Technical skills: IT operations experience is advantageous. Previous working experience with Microsoft, Citrix, O365, or other market-leading technologies is appreciated.
Experience and Know-How: Multiple years of experience in IT service management and/or IT operations.
Language skills: Excellent written and spoken English language skills, any additional languages are a plus.
Personality: Flexible with excellent communication-, coordination- and organization skills, structured way of working with the ability to own the vision and definition of the service.
Your way to work: You approach tasks analytically, in a structured and solution-oriented manner. You will use your skills to provide optimal solutions that move the company forward.
Time: Normal European working hours.

WHY IS THIS PROFESSIONAL OPPORTUNITY AN EXCELLENT CAREER STEP FOR YOU?
Home Office Option
A variety of training and development opportunities based on your interests and needs
A positive and appreciative working environment in an international company
A competitive salary in EUR and a modern benefits package
An open communication culture and a variety of opportunities to actively participate and take on responsibility
Top technical equipment!