Position: Technical Support
Company: Langate
Category: Support
Experience required: 2y
English level: upper

Project description:
The project is targeting USA healthcare industry and provides business workflow of Pharmacy organization.
It is distributed system.

Responsibilities:
-Provide prompt and accurate feedback to customers
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
-Prioritize and manage several open issues at one time.
- Knowledge Base.
- Review of technical documentation for training materials, technical marketing.

Requirements:
- 2+ year of experience in the technical support environment with business customers.
- Experience with ASP.NET Core /WEB API
- DB: MS SQL and T-SQL
- Upper-Intermediate English

We offer
• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons
• Your regular work schedule will be from 6 am to 3 pm ET time zone.
• Official Ukrainian holidays are non-working days
• Paid courses and certifications
• Сoach / psychologist consultation
• Workshops
• Career development plan