Position: Care Operations ( Scheduling Associate )
Company: Sprout Therapy
Category: Support
Experience required: 2y
English level: upper

What You’ll Do

● Review and ensure accuracy of schedules for all clinicians across multiple geographic regions, ensuring families have quick and continuous access to care
● Work closely with client-facing teams to evaluate and optimize scheduling decisions across families and providers using scheduling software
● Review and track communication in a variety of channels (Slack, Email, Phone, Text, etc.) and log within Salesforce, ZenDesk, and proprietary Sprout software
● Create and manage reports for your geographic region to ensure optimal utilization and efficiency of scheduling services
● Manage ongoing rescheduling needs, as a result of changes in family availability, staff availability, or ad-hoc changes, to provide the highest quality care
● Uphold and ensure compliance related to insurance and billing
● Understand and apply federal and state requirements regarding family confidentiality and the
principles of maintaining protected health information (PHI), such as HIPAA

What You’ll Need

● Bachelor's degree or equivalent
● Experience, knowledge or interest in pediatrics, autism, behavioral health or similar field (ABA
experience preferred)
● Must be flexible and adaptable to rapid changes in the daily work environment and be resourceful
in solving problems
● This position requires the ability to multi-task and have a high attention to detail
● Familiarity with the US HealthCare system
● Detail oriented and excellent written communication skills
● Basic knowledge of HIPAA compliance and privacy measures
 ● Previous experience with Salesforce, Google Workspace (Google Docs, Google Drive, Google Sheets) preferred