Position: Training Specialist with German
Company: Helpware
Category: Support
Experience required: 2y
English level: fluent

**The role will involve:**

-Planning and Preparing:

Creates lesson plans for training delivery;
Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
Prepares materials and resources for training delivery;
Reserves training room and equipment;
Checks equipment and networks for functionality and access;
Reviews and masters all content and activities for instruction.

-Training Delivery:

Provides clear instruction using a variety of techniques and activities;
Enforces adherence and attendance of participants;
Maintains a positive learning environment;
Evaluates learning and mastery of content, skills, and procedures;
Provides feedback and guidance to learners;
Enforces company rules and policies during training hours.

-Training Reports:

Completes daily, weekly, and end of training reports and submit to all pertinent parties;
Signs off trainees with individual reports to the operations supervisor;
Records and explains training attrition;
Recommends changes to curriculum, methods, or activities based on observations during training delivery.

-Needs Analysis:

Partners with QA to determine areas of opportunity in CSR performance;
Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
Recommends training initiatives to support operations in surpassing KPI's and metrics; Develops action plans to remedy deficiencies.

-Updating and Maintaining Knowledge:

Takes calls meeting the account weekly quota;
Performs quality audits to meet the account weekly quota;
Attends calibration sessions;
Reads all new processes and procedures provided by the client and/or operations;
Receives refresher training as necessary;
Remains informed and current in instructional practices, teaching methodologies, and training best practices.

-General Account Responsibilities:

Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
Other tasks as assigned by the account manager;
Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
Create and contribute to the design of training events and learning solutions;
Tracks and manages performance in the classroom and, if required, manage the transition to team mgr./stakeholder;
Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

**What will make you successful at the position:**

*Excellent written and oral **German and English communication skills** are necessary
*At least 3 years of university studies completed
*Adult Learning Facilitation and Curriculum Design certification (will be a plus)
*At least two (2) years related experience in a BPO or any similar industry
*Project Management skills, in-depth knowledge in MS and Google Tools. *Working knowledge of ADDIE principles and adult learning styles.
*Above average verbal and written communication skills. 
*Excellent public presentation skills and classroom management. 
*Can easily adapt to change, has excellent time management skills.


**We offer:**

*Competitive compensation linked to UAH/USD rate
*Medical and Life insurance after the trial period
*20 working days of paid vacation
*100% paid sick leaves
*English classes with the native speaker
*Business hours: 12 PM - 9 PM, but may vary upon the Client's need
*Corporate training and parties
*Family environment with an extremely friendly team and unlimited support

**If you feel like we are a Company that you are looking for and would like to join our Team, please, send your CV in English**

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**We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted**