Position: Technical Support Engineer (Linux) for Financial Technology
Company: Fluent Trade Technologies
Category: Support
Experience required: 3y
English level: upper

Fluent is a leading provider of industry revolutionizing FX, Futures and Fixed income technology - specializing in high efficiency, ultra-low latency, trading, and pre-trade risk management software solutions. 

Please visit us at https://fluenttech.net/


Support Engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users. 
 

What you will do:

• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects



What you will need:

• Linux experience. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• At least 3+ years of experience in support/technical role

 

Advantage:

• FIX Protocol knowledge

• Relevant support/technical experience in financial markets/ with FX/trading applications