Position: Customer Support Specialist
Company: Agiliway
Category: Support
Experience required: 1y
English level: upper

We are looking for a skilled Customer Support Specialist to join our BPO department. Customer Support Specialist will be responsible for client support via phone communication.

**Requirements:**
- Excellent English communication skills
- Previous work experience in customer service or technical support
- Strong organizational skills
- Experience in communicating with native speakers
- Ability to work effectively with minimal supervision
- Attention to details
- English level: Upper-Intermediate or higher
- Working with USA schedule (4 p.m. — 1 a.m.)
**Responsibilities:**
- Provide technical assistance and support via phone
- Ensure customers’ satisfaction
- Working with CRM system
- Schedule appointments with customers
**We offer friendly working conditions with competitive compensation and benefits including:**
- Comfortable working environment
- Friendly team and management
- Competitive salary
- Free English classes
- Regular performance-based compensation review
- Flexible working hours
- 100% paid vacation, 4 weeks per year
- 100% paid sick-leaves
- Corporate and team building events
- Medical insurance (50% is paid)