Position: Head of Community / Customer Support Head
Company: Flyer One Ventures
Category: Support
Experience required: 2y
English level: upper

Genesis - is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and a venture capital fund.

Flyer One Ventures - is a venture capital fund made by entrepreneurs with an unparalleled track record and practical experience in building large international digital businesses from Ukraine. We invest in seed-stage startups founded by exceptional founders from Central Eastern Europe. In addition to financial investment, we provide a wide range of practical support activities in business building and fundraising from the Investment Team.

Currently, we are looking for a full-time Head of Community / Customer Support Head (non-Genesis) product company Refocus.

Refocus - a fast-growing international online-educational company. We are already working in the Philippines and Indonesia. We have over 5000 students in 6 countries around the world.

At Refocus, students get (really get!) a digital profession and after graduation, they dramatically improve their quality. We sell educational results and help people get new, cool jobs.

Refocus is for those who want to contribute to building an Edtech unicorn in Asia.

Why do we need community

Community is one of the key product features at Refocus. Not many edtech companies are focused on building trustful and meaningful relationships with students - and we do.

Our students decide to change their life and career, this is a hard decision, so we need to support and encourage them during the whole period of studies.

Therefore, we are looking for a Head of Community - an expert who is ready to build from scratch and lead the direction of work with the community. The school operates in Southeast Asia, so you need to be prepared for the difference in mentality and the difference in time zones.

Responsibilities:

- a born leader; already led the team and achieved certain results together;

- think strategically and rely on numbers in decision-making;

- know everything about building communities, use metrics for calculating efficiency; for example, you not only know what SLA is but also know how to influence it;

- you are constantly pumping as a specialist and are ready to devote even more time to this.

Requirements:

- to build and develop a community in the SEA region;

- hire people in your team;

- work out effective onboarding and periodic training of the team; perhaps it will be possible to borrow some processes from a team from the CIS;

- collaborate closely with other departments and develop the product together with them.

We offer:

- remote work from any city;

- individual conditions for wages. We are only researching the market, so we are ready to discuss options;

- work schedule according to local time;

- free access to our courses;

- real freedom in decision-making and development of the department.

Join us!