Position: German Customer Support Representative in POLAND
Company: Helpware
Category: Support
Experience required: no_exp
English level: upper

**Our Client’s Background:**
Our client is a remote working platform that enables companies to easily connect, communicate and cooperate with highly talented students. They are focus on changing the current situation to create a revolutionary platform which will speed up the economic growth of businesses by letting them collaborate remotely with talented students from anywhere in the world.

**Skills and Qualifications:**
Excellent written and spoken skills in German and English (Upper Intermediate level for both languages is a must)
Highly motivated, self-starter while also being a team player.
Proactive approach, empathetic individuals, problem-solving skills
Highly organized, having time management skills including the ability to organize and prioritize
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Delivering expertise on product knowledge and features to our client’s customers

**Responsibilities:**					
Respond to customer queries in a timely and accurate way via phone and email
Identify customer needs and helping customers finding the relevant student using the Platform
Build sustainable relationships and trust with customer accounts through open and interactive communication 
Understand the Platform and its functionalities
Know the database of students and their skills
Stay updated with the newly registered talents
Support customer with using all the functionalities of the Platform
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; 
Follow up to ensure satisfying resolution
Take the extra mile to engage customers
Closely collaborate with the  Team to constantly improve service
Generate Leads and onboard new customers
Respond to customers queries via email or using the Client Platform 		
Other related tasks assigned by managers of the Clients and/or Helpware.

**We offer:**
Possibility to work remotely;
Competitive compensation;
Medical and Life insurance after the trial period;
English classes with a native speaker;
Schedule: Monday - Friday 9-6 CET;
Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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