Position: L3 Technical Support Engineer/Junior DevOps
Company: Alcor
Category: Support
Experience required: 3y
English level: intermediate

About project:
Based on GPS location tracking, the app can provide a cutting-edge user experience to pay for tolls, receive toll alerts, calculate toll pricing for the given route, pay your bills, and much more. Since launching in stores back in March 2020, more than 15k users have installed the mobile app. The company aims to be a Nationwide provider in the US for tolling service for millions of users.
The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture, Salesforce, and DevOps best practices.
Uproad is backed by the Kapsch Group, one of the tolling industry leaders in the US and European markets for decades.
As in every successful start-up, Uproad is growing fast. It’s an excellent time to contribute ideas you can bring and build the best possible engineering processes and tools.
You will join a team of about 70 professionals distributed across three countries. Most of the engineering staff is located in Ukraine (Kyiv), making it easy to collaborate, learn from experienced teammates, and have a cool team atmosphere and colleagues’ support.


Key requirements:

— High-level understanding of how cloud infrastructure works
— Experience with AWS Cloud
— High-level understanding of how distributed systems work
— SQL knowledge
— Linux console usage, including bash, git, regex, etc.
— Virtualization/Containerization: Docker, Kubernetes nice to have
— Monitoring & logging: CloudWatch, Graphana, PagerDuty
— Strong problem-solving mindset
— Troubleshooting skills
— Proactive attitude


Duties and responsibilities:

— Interacts with DevOps team, Customer Support (US-based), and Support Analysts on a daily basis
— Monitor and resolve cases of unsuccessful 3rd party data integrations. Perform actions to correct data in different sources (CRM system, backend DBs, external sources via UI/data upload, REST APIs).
— Escalate cases when needed to ensure proper communication with 3rd parties, customers, and internal participants...
— Monitor results of automatic data reconciliations and perform corrective actions via sending requests, correcting data in DB.
— Respond to pager duty alerts and perform actions within standard instructions in known cases: re-launch pod, change config maps parameters, trigger technical endpoint.
— Follow-up on pager-duty alerts and perform proactive monitoring to discover potentially wrong system behaviors (Amazon MQ, DB operations, interactions between components via REST APIs).
— Perform preliminary analysis of problematic cases, gather meaningful logs, and raise issues to the development team if needed
— Automation of routine operations and monitoring dashboards setup


We offer:

— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to combine remote and work in the office
— Paid vacation (24 working days) and sick leaves
— VIP Medical insurance
— English speaking club with a native speaker.

Want to join us? Submit your CV in English - we're waiting to hear from you :)