Position: Technical Writer
Company: promdex
Category: Other
Experience required: 3y
English level: fluent

JOB DESCRIPTION & REQUIRED SKILLS
We are looking for a Technical Writer with 4+years of experience;
● Ability to own complete documentation sets to ensure consistency, correctness, inter-linking, context, and versioning
● Very good English language and communication skills (advanced);
● Ability to document complex technical facts in a clear and understandable way;
● Ability to create context around technical details;
● Ability to get behind the “why” and to explain it, instead of only documenting the “what” (as usually, our developers do);
● Experienced in using text document formats, preferably AsciiDoc, and Version Control Systems, e.g. Git;
● Experienced in using vector graphic programs to draw diagrams and workflows;
● Experienced in using image processing programs to work with screenshots;
● Good understanding of technical IT, for example, networking;
● Good knowledge of technical terminology and wording;
● Good social skills & team player;
● Basic Knowledge of HTML, CSS, JavaScript;
● Patience and fun to work on complex issues;
● Ability to learn new stuff and think outside the box.
REQUIRED TECHNICAL BACKGROUND
Networking
technical terminology
Technical writing
vector graphic tools
image processing tools
communication skills
HTML
CSS
JavaScript
AsciiDoc
Version Control Systems
Git
ADDITIONAL SKILLS
● Best case some experience in the SAP world;
● German language skills - is a big plus.

English - Fluent (I feel comfortable to be interviewed)



JOB RESPONSIBILITIES
● Be the owner of all customer-facing technical documentation within the business and deliver the best possible documentation experience for the Client's customers at the direction of the Chief Customer Officer;
● Ensure all public facing documentation is versioned and contextually correct as the product evolves;
● Be responsible for all of our product documentation and other materials, like solution documents, technical whitepapers, technical blogs, etc;
● Improve the quality of existing product documentation: provide more content and context, improve the structure;
● Organize, write and maintain supporting documents like solution documents, training material, blogs, white papers, deployment guides, architecture diagrams, etc;
● Create or use photographs, drawings, diagrams, animation, and charts that increase users’ understanding;
● Be a contact person to developers (our developers are not native English speakers);
● Study product samples and talk with product designers and developers;
● Work with technical staff to make products easier to use and thus need fewer instructions;
● Select appropriate medium for message or audience, such as manuals / online videos;
● Standardize content across platforms and media;
● Gather usability feedback from customers, designers, and manufacturers;
● Revise documents as new issues arise;
● Revise documents as new versions are released.
WORKING CONDITIONS
This is a full-time, remote (home-based), long-term position. 40 hours per week, Monday-Friday. The working schedule is from 9 am till 6 pm GMT+2. The main area of collaboration for the technical writer will be with the Swiss timezone. It may be more flexible after the full on-boarding. 

ABOUT COMPANY
The Client represents a fast-growing software company. Its flagship product is used by many large enterprises and managed service providers with exceptionally high customer satisfaction and retention. The company is the industry-leading AIOps platform for SAP automation operations: helping companies transform into a self-healing enterprise. It helps SAP customers to improve the business experience, performance, and compliance, focus valuable resources on digital transformation, and reduce operational cost. The company delivers a unified operations platform on-premises, in Cloud, SaaS, or hybrid for both Build and Run operations. Founded in Switzerland in 2000 with a global presence enterprises as well as managed service providers trust the company to provide them unmatched intelligence and insight into their landscape health.

Team size
TEAM SIZE AND TEAM STRUCTURE
The development team is about 10 people. You'll collaborate with two departments: the US and Germany.


STAGES OF THE HIRING PROCESS
If you are interested, the process is as follows:
1) You register on our website and leave your application with your full CV in pdf or doc format;
2) We arrange up to 30 min video call to discuss the key points;
3) English Test (up to 15 min call);
4) Technical interview;
5) Offer.