Position: Quality & Compliance Specialist
Company: ControlPay BV
Category: Other
Experience required: 1y
English level: intermediate

ControlPay is a Global freight audit solution provider. We are trusted Partner between our customers and their carriers. Every year we process millions of transport orders and invoices. Doing this by our own developed programs and supported by customers' service teams we achieve cost saving and visibility in the complex processes of our clients. This makes ControlPay the innovative and fast-growing company, leading the social responsible business on the market.
 
We are looking for Quality & Compliance Specialist  to help in the process of assurance for the quality management processes within the company, assist and timely evaluate them according to Integrated Management System (“IMS”) – ISO 9001:2015; ISO/IEC 27001:2013.

 

YOU will be involved in:

Maintaining ISO standards and yearly ISO re-certification on a company level;
Assisting with external audits which can be requested by CP clients (i.e., ISEA);
Handling claims and non-conformities reported in quality management system;
Maintaining company level documentation (standards evaluation and its up to date efficiency tracking and update);
Assisting with formulation of company standards or procedural documentation (ISO requirements maintenance, documentation related to compliance, information security, processes efficiency, company level workflows maintenance);
Participating in periodical internal audits within different ControlPay departments and its further analysis;
Following-up internal audit findings with corrective and preventive actions process coordination (approval/rejection, verification);
Initiating, developing and maintaining processes revision, regular analysing of optimization tasks, escalation and finalization of improvements;
Assuring quality and compliance of file station access structure;
Ensuring effective communication and cooperation with other ControlPay departments and teams in order to maintain the quality and continuous improvement of all company level processes;
Cooperating with Training Center regarding training personnel on staff awareness regarding information security and compliance matters;
Assisting QC Manager with personal data protection (GDPR) regulation and required processes establishment and maintenance within the company;
Enhancing quality, compliance and information security through advocacy of best practices, continuous optimization and improvement.
 

Person we are looking for

 

YOU need to:

Have a Bachelor or a Master Degree with a major in Information Security, International Economics, Audit or a related discipline;
Have Upper-intermediate level of English (oral and written documentation, business communication);
Have experience in business processes analysis and improvement;
Have good knowledge of Jira and MS Office proficiency;
As a plus:

Have experience with ISO 9001/27001 certification, QMS (Quality management system), ISMS (Information security management system) within big multinational company;
Have experience in conducting internal audits (proved ISO Auditor certificate will be a big plus);
Have experience in work with claims/dissatisfaction and further process improvement;
Have experience with risk analysis;
Have understanding of GDPR, personal data protection, compliance background.
YOU are:

Professional with quality mindset and business oriented approach;
Stress resistant and able to work with disagreements/dissatisfactions/claims from external customers and from internal teams;
Able to analyze issues with “helicopter view" and to define the best solution tackling the root cause;
Able to formulate thought in a clear and one meaning sense;
Organized and flexible;
Objective and accurate in data analysis;
Strong team player;
Quick-learner;
Customer-oriented;
Able to support own vision/idea with good argumentation and bring the idea to the final result.
 

What we offer to You:

Experience of cooperation in a cross-cultural environment with dedicated professionals;
Friendly and energetic team as well as significant support from colleagues;
Long-term employment;
Competitive compensation level;
Special Adaptation Training program;
Health care (medical insurance);
Sport Communities;
Team-building activities;
Comfortable working place with modern facilities;
Office close to Vasylkivska subway station;
Free transfer from subway station – to the office;
Possibility to combine the remote work with the office one.

If you are interested in this position and match above-stated requirements, please do not hesitate to apply or contact us for details.