Position: Technical Support Specialist
Company: Innovecs
Category: Support
Experience required: 1y
English level: fluent

**REQUIREMENTS**
• Bachelor’s degree technical or scientific field– Industrial Engineering/ Biology/ Physics/ Computer Science etc.
• Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
• Independent and self-learner, with high personal accountability, and a positive and professional attitude
• Ability to multitask and work well under pressure
• High level of English – both written and verbal communication skills


**WOULD BE A PLUS**
• 1+ years experience in a tech-oriented position (Technical support, QA, etc...)
• SQL, Excel and data analysis experience
• Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
• Familiarity with integrated development environment – Xcode, Android Studio, unity3d
• Basic knowledge with Java / Objective C / C-Sharp
 

**RESPONSIBILITIES**
• Investigate technical issues, identifying potential causes and solutions
• Give quick and accurate service to our customers
• Prioritize and manage multiple issues from customers on our products and platform
• Work closely and Build relationships with R&D and product Management teams, provide feedback on the product functionality and clarify the product behavior


**WHAT WE LOVE ABOUT INNOVECS**
• An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
• We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
• High-level compensation and regular performance based salary and career development reviews;
• Medical insurance (health), employee assistance program;
• Paid vacation, holidays and sick leaves;
• Gym 24/7, personal fitness instructor;
• Massage in the office, personal wellness consultant;
• English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
• Referral program;
• Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.