Position: Client Experience Associate
Company: Sprout Therapy
Category: Support
Experience required: 1y
English level: upper

**What You’ll Need:**

● 2+ years of professional experience;
● Bachelor’s degree required;
● Exceptional English written and verbal communication skills;
●  Solutions-oriented, thoughtful and diligent — bonus points for a sense of humor;
● Exceptional organizational skills with the ability to multi-task and self-manage against tight timelines;
● Driven to make a positive impact in the world and your day-to-day environment;
● Desire to grow along with Sprout Therapy team — ready to adapt in an entrepreneurial start-up environment.

**What You’ll Do:**

● Ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention.
● Answering customer queries and questions, using your knowledge of the product and the site, to ensure all problems are solved efficiently and with a positive outcome.
● Work with Client Experience Team Lead to handle particularly tricky customer interactions.
● Proactively spotting areas for improvement in the product, and communicating these effectively with other teams and owning the problem to ensure it is resolved.
● Developing an understanding of what customers want on the site, and sharing this feedback and view to continue enhancing the product from a customer perspective.
● Roll up your sleeves and fill in gaps when needed (after all, we are a startup).

**We offer:**
● A competitive salary;
● Remote work;
● Working hours by EST timezone (16:00 — 24:00);
● The opportunity to have an impact on performance and processes ;
● Being part of a team of hard-working, ambitious, and caring individuals who will help you learn and grow professionally.