Position: Customer Success Manager
Company: ByteAnt
Category: Marketing
Experience required: 1y
English level: fluent

SKILLS REQUIRED:

Strong verbal, written and presentation communication skills
Level of English, verbal and written
Good interpersonal skills capable of maintaining strong relationships
Outstanding multi-task task management skills across a varied set of responsibilities
Strong teamwork, & cross-group collaboration skills
Proficiency with CRM systems
Ability to build credibility and trust by understanding and addressing customer requirements
Understanding of typical IT solutions and software development lifecycle (SDLC)
Meeting our company values and code of conduct (see below)

EXPARIENCE AND EDUCATION:

Degree in business, economics, management or related field of study
1+ exprience of work as customer success manager or account manager
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Proven record and experience of meeting the above KPIs for the probation period

MAIN RESPONSIBILITIES:

Maintainig customer and ex-customer database
Maintaining customer reviews and surveys database
Work with marketing and run ex-customer norturing campaigns
Design and implement customer satisfaction program
Report on customer satisfaction KPIs, reviews and surveys Lead
Implement automated customer billing system
Publish customer reviews on the website and on platforms, like clutch
Work with Marketing, Sales, Engineering and Finance teams to implement customer lifecycle improvements
Conduct team trainings for customer facing employees
Monitor and report on customer upsale opportunities
Design and implement customer retention and reward program