Position: Customer Success manager
Company: PeopleForce
Category: Support
Experience required: 1y
English level: upper

Customer service engineers specialize in proactively solving technical problems customers might have with the product or services. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. A background in tech or engineering will be a plus.

Requirements:

●     Experience working with IT product (1+ year)
●     English, Ukrainian and Russian — Upper-Intermediate or higher (verbal and written).
●     Jira, Trello, Google Docs, SQL
●     A basic/intermediate understanding of the software development process, customers requirements 
●     Personal qualities: a team player, stress resistance, ability to work in a high paced environment.
●     Strong communications skills, patience and politeness.

In this role, you'll get to:

●     Develop deep knowledge of the PeopleForce software
●     Communicate with our customers to effectively resolve issues through messengers (Telegram, Viber, Skype, WhatsApp, JivoChat), phone or mailbox (Gmail)
●     Provide quick response to the customers 6 am - 12 pm (remote) 10 am - 6 pm (indoor)
●     Diagnose software issues and engage with our product and engineering teams 
●     Communicate thoughtful, customized solutions that help customers 
●     Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

●     Find creative problem solving fulfilling & challenging
●     Are self-motivated & eager to learn
●     Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
●     Adapt quickly to changing priorities and customer needs
●     Have a clear, professional, and informative communication style
●     Interested in building technical skills and learning about HTML, CSS, APIs and more

What we offer:

- Permanent job located in central Kiev (Mon-Fr) 
 - Flexible work schedule, within 8 working hour day
- Coffee & biscuits, fruits etc to make you feel comfortable 
- Professional education (digital resources, conferences, English lessons
- Annual leave (20 working days ), Sick leave (10 working days)
- Friendly environment and modern teams