Position: Customer Care Agent (German speaking)
Company: Software Service & Innovation
Category: Support
Experience required: 1y
English level: intermediate

Skills:

communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
listening skills, to understand exactly what customers require
problem-solving skills
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
motivational skills and an ability to supervise and lead a team of customer service assistants
creative thinking, to be able to come up with new ideas to improve customer service standards
an ability to work well under pressure
computer skills must know basics and need to have a good understanding of Microsoft Office
languages - needs to speak German or/and French


Responsibilities:

providing help and advice to customers
communicating courteously with customers by telephone, email, and letter
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
handling customer complaints
issuing refunds or compensation to customers
keeping accurate records of discussions or correspondence with customers
analyzing statistics or other data to determine the level of customer service we are providing