Position: Technical Writer
Company: Sectigo
Category: Support
Experience required: 3y
English level: fluent

Required skills

•  3+ years of experience writing documentation for software products.
• Experience authoring documentation using FrameMaker, MS Word, and markup languages (preferably AsciiDoc).
• Experience with version control systems (preferably Git and GitHub).
• Outstanding writing, structuring, editing, and proof-reading skills.
• Strong communication and interpersonal skills with the ability to interact frequently with SMEs and stakeholders.
• Strong, flexible writing skills appropriate for a technical and nontechnical audiences with the ability to strike a conversational or more formal tone as required.
• Ability to author clear, detailed, professional, and well-designed technical documentation.
• Ability to quickly learn and understand complex software and concepts.
• Understanding of file systems and source repositories.
• Experience with agile software development.
• Ability to structure large amounts of information and anticipate the reader’s knowledge gaps.

As a plus

•  A background in software development.
• Experience designing web documentation.
• Familiarity with the principals of ’docs as code’.
• Experience authoring context-sensitive help.

We offer

•  Competitive salaries.
We know for sure that there are no such cookies in the world that can substitute the good paycheck :), so we provide competitive salaries according to the level of your skills.
• Interesting projects.
Being a product company, we can ensure that you will be working on a challenging and interesting project (architecture-wise and functionality-wise). This way you will grow your expertise and develop a lot of new professional skills. All our projects are long-term.
• Flexible working schedule.
We have flexible 8-hours working day, so you can work in your most productive time.
• Comfortable working environment.
• Fully paid sick leave and vacation days (20 working days per year)
• Compensation of the tax payments
• English classes
• English speaking club with native speaker
• Recreation area equipped with ping-pong table and other amenities
• Incentives for the creative ideas

Responsibilities

•  Work independently and in close collaboration with subject matter experts (SMEs) and stakeholders to produce high-quality documentation.
• Plan, write, and review internal and customer-facing documentation for Sectigo products and services. This includes administrator guides, developer guides, user guides, software reference guides, how-to pages, API documentation, and process documentation.
• Publish PDF and web-based documentation.
• Continually research, and advocate for, improvements to documentation processes and practices.
• Analyze documents to maintain style consistency.
• Provide guidance to various documentation contributors.