Position: Support Engineer
Company: Ciklum
Category: Support
Experience required: 1y
English level: upper

As a part of Ciklum, you will be providing support service on behalf of one of our clients.
Our client’s automated sports production solutions revolutionize traditional video capture, production, and distribution processes, enabling professional and amateur sports organizations to affordably cover and monetize their events.

Our Support Center’s goal is to provide customers with a top-class assistance

We are looking for a service-oriented specialist with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

**Responsibilities**
Shift work (morning-day, evening, night)
Gain and maintain full knowledge of the company’s products and flows
Proactive monitoring, sampling, and testing events in the Production environment
Providing second tier support to any issue raised and found
Requirements
English: B2 (Upper-intermediate)
Problem-solving / issue troubleshooting / solution development skills
Advanced Windows OS user
Familiar with Mac OS
Familiar with Microsoft Office products (Outlook, Excel)
At least 1 year experience in a technical support role
Ability to analyze logs and find a root cause of the problem
The aspiration to learn and develop as a specialist

**Personal skills**
Proactive, hard worker, and fast learner
Strong communication skills and excellent team worker
Service-oriented approach
Practical thinking
Methodological
Organization and order, tying up loose ends
Passion about sports will be an advantage

**What's in it for you**
Variety of knowledge sharing and training opportunities
Unique working environment where you communicate and work directly with the client

**Competitive salary**
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
Working in a centrally located office with warm atmosphere which creates really good working conditions