Position: PSP Relationship Manager / Payments Manager (iGaming)
Company: Sunplay
Category: Other
Experience required: 2y
English level: upper

What will you be doing?

We are a startup gambling project in it's early stages of development. In this brand new, dynamic role, you will handle the company's PSP relationships and overall product improvement through in-depth data analysis. As PSP Relationship Manager you will own our payment strategy across several markets, with the aim of continuously improving the customer journey. You have a chance to build the processes almost from the start and impact the way your department will be built! 

● Working closely with the Senior Management, focusing on the Company's payment strategy. 
● Assisting in payments projects, researching, testing new products, identifying payments trends and areas of improvement, and making recommendations accordingly. 
● Managing and nurturing relationships with PSPs and negotiating fees
● Informing key stakeholders on a timely basis of new payment providers and any new features.   
● Being the main point of contact during onboarding, filing application forms, providing documents, and integration of new payment services. 
● Constantly analyzing daily performance by putting in place daily reporting. 
● Searching for new payment solutions through competitor analysis as well as personal research.   
● Monitoring and liaising with payment providers to maximize acceptance rate, reducing chargebacks whilst minimizing risk. 
● Resolving technical issues, managing bugs, and supporting internal product and tech teams throughout various stages. 
● Providing ad hoc reports as requested by key stakeholders. 

Who are you? 

●You have relevant experience in PSP management and experience in iGaming payments
●You have excellent negotiation and communication skills. 
●You have a sound knowledge of the various payment methods available and their acceptance by markets.  
●You are experienced in cashier and payment provider integrations.  
●You have knowledge of Microsoft Office Tools especially Excel and/or databases such as PowerBI. 
●You have excellent analytical skills. 
●You can work independently as well as part of a team. 
●You are self-motivated and takes ownership 

Ready for the best part? Here’s what you’ll get for your hard work:

● Flexible start and finish times 
● Full remote work
● Refer a friend bonus
● Professional development support 
● Birthday leave
● Additional marriage leave
● Additional paternity leave
● Company loyalty trip
● 20 days paid vacation
● 10 days paid sick leave

*Only candidates with iGaming experience in relevant role*