Position: IT Support Specialist
Company: ThingsBoard
Category: Support
Experience required: no_exp
English level: intermediate

Responsibilities:

Working in IT help desk system with requests/incidents from users;
Action/Solve/Update/Close/Re-assign tickets;
Finding solutions from previous cases using the Knowledge Base;
Responding to client queries;
Maintaining and enhancing the knowledge articles;
Install, upgrade and monitor ThingsBoard platform instances.

Required skills:

Strong technical interest and understanding of IT, software and engineering problems;
General network knowledge incl. understanding the concepts of client-server applications;
Knowledge and understanding of Linux based operating systems;
Upper intermediate written and spoken English;
Strong communication skills;
Proactive, problem-solving approach.

Desired skills:

Experience with cloud deployments and infrastructure: AWS, GCE, Azure;
Experience with Ubuntu and CentOS is a plus;
Advanced/Fluent written and spoken English.

Our offer:

Working on an open-source IoT platform that has thousands of installations all over the world and 7000+ stars on GitHub.
Modern cutting-edge development stack.
A high-professional team without bureaucracy and management overhead with 13+ years of experience.
Career growth opportunities and regular salary review.
Full-time office work with flexible work hours.
Free English classes.
Comfortable office and fridge with free beverages.