Position: Support Engineer
Company: OnApp
Category: Support
Experience required: 1y
English level: upper

This opening is a great opportunity to get experience with innovative cloud technologies, a full stack of programming languages and move forward to the DevOps Community. We offer a variety of tasks and fields for improvement and growth as well as an opportunity to get a unique experience in working on great products with a variety of customers in a cool team in the support and services organizations.



Primary Duties & Responsibilities:

- Providing the L2 24|7 awesome technical support for our partners (other schedules are also available)
- Processing & triaging incoming L2-L3 requests for the technical support service
- Performing research, diagnose, troubleshoot and identification and implementation of solutions to resolve customer issues and escalate to other departments as required
- Providing prompt and accurate feedback to requestors
- Knowledge base updates for relevant findings


Skills required:

- English (intermediate+)
- Experience in Linux servers’ administration
- MS Windows 2019 Server experience is a plus
- Basic Internet services/protocols with Linux implementations (DNS, HTTP(S), SSH, SMTP(S), FTP, FISH)
- Understanding of virtualization technologies' differences, experience with either of modern virtualization solutions is as an advantage
- Jira, Zendesk, Zabbix, Grafana
- Easy and confident in communication, eager to learn, an open mind and analytical thinking, attention to details


We offer:

- Health insurance and additional funds for preventative care.
- Paid vacation.
- Free English classes (online /offline).
- Free daily lunch, drinks, and fruits (if in office)
- Always loaded with tons of interesting tasks where you can challenge and bring yourself and a company to a whole new level!

If you are interested in this career opportunity, please send us your CV.