Position: Quality Analyst with German
Company: Arche Consulting
Category: Other
Experience required: 2y
English level: upper

We are looking for a new team member for one of the world's leading IT- service companies, providing high-quality IT-related services to global companies in the tech and telecom sectors.

The job is in a subsidiary office **in Portugal, Lisboa.**

**What You Will Do:**

- Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow,
- As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work,
- Delivers “on-spot” training to auditors on new or changing Content Policies as well as “refresher” trainings on existing Content Policy,
- Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies,
- Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect,
- Mentors’ agents on the use of quality tools and systems,
- Develops process documentation and aggregate feedback about the functionality of quality tools.

**What You Bring:**

- 2 years relevant work experience in a business process outsourcing company or comparable service environment,
- Preferably a minimum of 1 year of experience within an audit or quality  environment performing quality control and quality analysis,
- Excellent verbal and written **German (C1 level),**
- Good written and conversational **English (B2-C1 level),**
- Able to adapt quickly to changes in workflows, such as updates in policies and guidelines,
- Excellent organizational skills and detail-oriented approach to problem-solving,
- Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels,
- Able to prioritize and manage tasks efficiently,
- Understanding of business processes and improvement methods,
- Understanding of departmental policies and procedures,
- Experience with confidential information collection and management (preferable),
- **Strong Microsoft Excel knowledge** (PivotTable, charts, statistical functions).

**What our client offers:**

- Competitive salary and various benefit packages (private health care including dental care, life insurance, language courses, and cafeteria benefits),
- Open-minded and multinational environment,
- Opportunity to be part of a rapidly expanding global organization,
- Professional development and a clear career path,
- Training & development opportunities.