Position: Customer/Technical Support Representative
Company: GeeksForLess
Category: Support
Experience required: no_exp
English level: upper

Mandatory Requirements:
- good written and spoken English (Upper-Intermediate +);
- basic technical knowledge

Main Responsibilities:
• Provide telephone, e-mail support;
• Troubleshooting hardware and network issues;
• Follow up on outstanding user issues via the ticket system (system Jira)
• Troubleshoot end-user hardware/software (80% first call resolution required), escalate to Hardware team what cannot be resolved by 1st level;
• To keep a knowledge-base/FAQ so that other teams can provide resolutions to regular/new
issues.