Position: Technical Support Engineer
Company: HYS Enterprise
Category: Support
Experience required: 1y
English level: intermediate

Необходимые навыки
Background knowledge of mobile mediation/rating/billing/invoicing and CRM;
Windows administration experience;
Experience in using Active directory;
Understanding of Firewall configuration, managing and maintenance, TCP and other IP protocols;
Technical expert problem solving and analytical skills;
Communication skills joint with the stress resistance
Excellent English writing & verbal skills.

Будет плюсом
Experience in working within Agile teams (e.g. SCRUM);
Planning skills;
Details and Target orientation;
Self-control and time management.

Предлагаем
You have a great chance to do your favorite thing in a cozy office with the sea view in the heart of sunny Odessa;
You will become a part of our big HYS family;
There is no need to waste your energy on cooking or searching for catering because we have free tasty lunches, yummy snacks, and fruits;
You will have an all-round growth which is unavoidable in a team of cool specialists in large-scale projects;
We know how to work hard, but we also know how to enjoy life, that’s why we have a lot of fun corporate parties and team buildings.

Обязанности
Investigate and handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;
Regular updates for the assigned incidents on the engineer;
Monitor application’s error messages on a daily basis;
Perform month monitoring and system health verification;
Install\update system environments;
Substitute\involve T3 in case if such is required;
Proceed with initial Service Change Request for further escalation on the appropriate level;
Perform periodic trend analysis;
Provide reporting;
Establish a communication line between all engineers and customer representatives who are concerned about reported Service Request in case of necessity.