Position: L3 Technical Support Engineer/Junior DevOps
Company: Uproad
Category: Support
Experience required: 2y
English level: upper

Required skills

— High level understanding how cloud infrastructure works
— Experience with AWS Cloud
— High level understanding how distributed systems work
— SQL knowledge
— Linux console usage, including bash, git, regex, etc.
— Virtualization/Containerization: Docker, Kubernetes nice to have
— Monitoring & logging: CloudWatch, Graphana, PagerDuty
— Strong problem solving mindset
— Troubleshooting skills
— Proactive attitude

We offer

— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to combine remote and work in the office
— Paid vacation (24 working days) and sick leaves
— VIP Medical insurance
— English speaking club with native speaker

Responsibilities

— Interacts with DevOps team, Customer Support (US-based) and Support Analysts on daily basis
— Monitor and resolve cases of unsuccessful 3rd party data integrations. Perform actions to correct data in different sources (CRM system, backend DBs, external sources via UI/data upload, REST APIs).
— Escalate cases when needed to ensure proper communication with 3rd parties, customers and internal participants..
— Monitor results of automatic data reconciliations and perform corrective actions via sending requests, correcting data in DB.
— Respond to pager duty alerts and perform actions within standard instructions in known cases: re-launch pod, change config maps parameters, trigger technical endpoint.
— Follow-up on pager-duty alerts and perform proactive monitoring to discover potentially wrong system behaviours (Amazon MQ, DB operations, interactions between components via REST APIs).
— Perform preliminary analysis of problematic cases, gather meaningful logs and raise issues to development team if needed
— Automation of routine operations and monitoring dashboards setup

Project description

Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C). Based on GPS location tracking, the app can provide cutting edge user experience to pay for tolls, receive toll alerts, calculate toll pricing for the given route, pay your bills, and much more. Since launching in stores back in March 2020, more than 15k users have installed the mobile app. The company aims to be a Nationwide provider in the US for tolling service for millions of users.
The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture, Salesforce and DevOps best practices.
Uproad is backed by the Kapsch Group, one of the tolling industry leaders in the US and European markets for decades.
As in every successful start-up, Uproad is growing fast. It’s an excellent time to contribute ideas you can bring and build the best possible engineering processes and tools.
You will join a team of about 70 professionals distributed across three countries. Most of the engineering staff is located in Ukraine (Kyiv), making it easy to collaborate, learn from experienced teammates, and have a cool team atmosphere and colleagues’ support.