Position: Customer Support Specialist for NFT marketplace
Company: Tacans
Category: Support
Experience required: 3y
English level: fluent

SpaceSeven offers a solution in the world’s first fully regulatory compliant, e-commerce scale, and user-first open NFT marketplace.
Built by Tacans on the Concordium smart contract enterprise blockchain platform, SpaceSeven allows for gas fees that are a fraction of the cost of Ethereum’s with a transaction speed that is ten times faster. Multi-chain support means that NFTs can be added to the marketplace from multiple networks. Coupled with adding support for payments using both crypto and credit cards will help facilitate mass adoption. SpaceSeven Universes then complement the open marketplace with more exclusive galleries custom-tailored for the artist all within the same easy-to-use platform.

**Requirements:**
**• Good to very good English;**
• Communication skills are paramount, understanding of products is essential, but communicating these to the clients is the most important skill
    o Social Media Support Experience;
    o Understanding of how to communicate workflow;
    o Good written and verbal skills;
• Research Skills, owning and finding the solution to the issue internally, we don’t want people passing issues around, we want them understanding how the system works and relieving the load by handling the client;
• Demonstrable experience in working with complex systems, including the ability to present them to a non-expert, preferably in crypto, gaming or financial services environment;
• Great organizational and time-management skills.
 
**Will be a plus:**
• Tech skills and understanding, the higher the skill with iOS and Android the better;
• Prior experience in NFTs and Crypto;
• Prior Social Media Management support roles.

**Working conditions:**
• Competitive salary;
• Professional, friendly and supportive environment;
• Office location near metro Kontraktova Square;
• Annual paid vacation (22 working days), 15 paid sick leaves;
• Medical insurance program.