Position: Support Analyst - Flight Control
Company: Intent Solution Group
Category: Support
Experience required: no_exp
English level: upper

At Intent Solutions Group we partner with our clients to build world-class software solutions. Our goal is to hire the top 10% of industry professionals who are eager to go above and beyond to solve the toughest software development challenges.


We are developing fully automated drone systems and a wide variety of related hardware and software. We are expanding an elite team of smart, hard-working team members who can combine their skills to lead one of the fastest growing industries in the world.

We are seeking a Support Analyst to monitor drone flights (via custom software over the internet) and perform drone test flights in combination with physical resources in the field, among numerous other flight controller related tasks. You will work as a key member of our operations team providing service to golf courses, vineyards, farms, and other drone customers.


Requirements:

- Exceptional customer service skills
- Must have an English level of Upper Intermediate or higher (B2+)
- Professional appearance, ability to act professionally via online communication channels (Slack, Zoom, Teams, Jira, etc)
- Ability to work directly 1-on-1 with North American and Western European based customers
- Ability to “learn on the fly” and you must have a craving for information and continuous learning
- Willingness to “wear many hats” and ability to switch effectively between different tasks for different customers
- Exceptional planning skills, analytic skills, and extreme attention to detail
- Basic mechanical skills and an understanding of drones and aerial intelligence via sensors and cameras
- Must uphold a high standard of customer deliverables:


Additional requirements desired but not mandatory:

- Experience operating drones (commercial or recreational)
- Experience with mission planning software (Mission Planner, GSP, Drone Deploy or Pix4d) is a plus.
- Checking airspace for prospective customers & sites
- Submitting authorizations and waivers to the FAA
- Remotely monitoring (via custom software over the internet) multiple drone flights per day at locations across North America and Europe
- Assist in the scheduling and maintenance of flight schedules.
- Planning on-site drone test flights in combination with on-site flight technicians and customers.
- Conduct safety overviews with customers and team members when necessary;


Benefits:

- Flexible working hours and location
- Comfortable office in the city center, equipped with everything you need
- Access to a motivated global team of highly experienced specialists
- Competitive benefits and paid holidays
- Opportunities for continual professional via the IntentSG Learning Lab