Position: Incident manager (QA team)
Company: DevShore
Category: Support
Experience required: 5y
English level: upper

**Our client is** a digital product design and software engineering consultancy that is committed to helping organizations uncover opportunities and realize them at pace.

**You will work on** a project for an international company with an app with over 40 million active users worldwide.

**The application is** an iOS + Android app with multiple backends. The person will be monitoring the support tickets, investigating, and executing fixes. Non-developers can solve 99% of the tickets. Simple fixes in their JSON files that need to be changed and deployed. They use Jira and lots of other support systems to get the tickets.

**Requirements:**
- Experience with mobile applications;
- Mobile platform testing knowledge and understanding;
- Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools;
- Understanding of API (e.g. HTTP requests and responses structure);
- Understanding of application flow from three different perspectives: end-user, developer, and client;
- Excellent negotiation and communication skills.

**Nice to have:**
- project management skills;
- ITIL knowledge;
- experience in logging systems.

**The person needs** to have excellent communication English since the person will be working with a lot of colleagues from different nationalities.

It’s **a full-time, long-term, and remote** position.
**Interview steps:** intro - tech interview
**English:** Upper-Intermediate or above