Position: Support Engineer for Ciklum Digital
Company: Ciklum
Category: Support
Experience required: 2y
English level: upper

Responsibilities:

- Respond to customers' request (in quick and efficient manner)
- Service Desk management
- Understand and analyze customers' problems, replicate the issue, find appropriate and acceptable solutions where applicable, and submit bugs in Jira
- Check the status of the problem until it is solved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Update the documentation
- Email, voice and conference communication with customers

Requirements:
- Experience in Customer Support is a must
- Excellent English, both written and speaking skills are a must
- Basic technical background (Basic IT education, courses will be a plus)
- Shift work (Morning, half – night shifts, Monday – Friday)
- Experience with Jira, Confluence, Zendesk/Freshdesk or other systems