Position: IT Support Lead
Company: Sunvery
Category: Support
Experience required: 5y
English level: intermediate

Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.

**Required skills:**
- Good understanding of ITIL practices;
- Good understanding of Service desk structure should be developed;
- Understanding Service Desk, ITIL, DC Infrastructure Management, Corporate Support;
- 5+ years or more experience of related working experience in a IT Support function in a managerial role;
- Understanding of core internet technologies;
- Extensive experience in troubleshooting customers hardware and software;
- A deep understanding of people leadership, involving building networks and developing talent;
- Extensive expertise in developing metrics to measure the effectiveness of technical support within the organisation;
- BS/BA degree in related fields;
- Good communications and interpersonal skills;
- Track record of accomplishment and effectiveness within organisations;

**We offer:**
- Work at an international product-based company
- Working in a comfortable office, Kyiv or Remote is possible;
- High technical level of the team to join;
- 8-hour schedule (occasionally possible to work from home);
- 20 days paid vacation;
- Unlimited sickness days;
- Personal accountant;
- Business trips to the Netherlands, London, Georgia, Canada;
- Ability to choose a working machine (Mac Pro/Dell).

**Responsibilities:**
- Assist Core IT Team in coordinating internal IT resources and third parties/vendors for the flawless execution of projects;
- Develop detailed project plans and track progress;
- Ensure that all projects are delivered on-time, within scope and within budget;
- Keep track of IT related expenses and participate in IT budget planning for projects;
- Supervise and manage IT Support team tasks and processes, assist in incident and conflict solving;
- Report and escalate issues and incidents to the IT Director as needed;
- Establish and maintain relationships with third parties/vendors;
- Create and maintain comprehensive projects documentation.