Position: VIP Manager
Company: True Partners
Category: Support
Experience required: 1y
English level: upper

Your role will be closely entangled with identifying the likes and dislikes of our most loyal customers (VIPs) to build the best personalized experience. We will expect you to represent our products to the most valuable players.

**Responsibilities**:
- Monitoring and analyzing players' activity and behavior to identify drops and spikes and act accordingly on opportunities to enhance the player's experience and value.
- Finding and developing relationships with high-value players and those with potential.
- Creating retention calling campaigns, SMS, and Email campaigns, including planning, execution, evaluation.
- Implementing targeted campaigns aimed at increasing the lifetime value of loyalty players.
- Devising and applying customer journeys across Casino-specifics for all loyalty players across multiple brands and countries.
- Creating robust campaigns and bonuses to reduce attrition and increase APDs along with gross and net revenue for all loyalty player segments.
- Optimizing campaigns based on collected data and recommend next steps for all loyal clients
- Handling customers' day to day queries, expectations, and game experience, to provide VIP players with personal and 'industry-leading service
- Collecting data to create reports and dashboards for weekly and monthly meetings
- Working closely with compliance to ensure all RG, AML, and SOW procedures are robust and compliant across multiple jurisdictions.
- Creating a proactive RG approach to players on a monthly basis to ensure players are comfortable with their spending.

**Qualification**s:
- Your **English or German** level upper intermediate or higher
- We are expecting you to have experience as VIP manager, customer support, affiliation, or marketing experience
- Gathering and analyzing data to implement best campaigns to maintain and improve clients loyalty
- Having project management experience is a plus
- You'll need to be able to work with a team and autonomously to get things done
- It would be best if you were people-oriented and socially minded. You'll need to work the room like a pro
- We are expecting you to be a trustworthy and responsible individual who will represent our products to our most valuable players

**What we offer:**
We are a fast-growing company always looking for the best way to deliver growth and stability for our team and our clients. We value your ideas, and you'll be able to experience no bureaucratic environment where you are responsible for your results. Of course, we'll support you where you'll need it. The best part, you'll be able to see the results of your work.
You'll have 24 calendar days to rest and recharge, covered sick days, 5 days off annually to deal with personal stuff if needed, and flexible working hours.

**About Us:**
We are "new school," and we are faster than our competitors. Our goal is to avoid all and any hybrid activities for our employees. We are working towards forming transparent and understandable areas of responsibility for each team member and adhering to clear business processes.

Creating unique brands by standardizing their manufacturing while maintaining quality standards (TQM) that's what we do best.
When you join our team, you'll feel that we value stability, speed, and talent.
We are always looking for top performers to join us.