Position: Junior/Middle Customer Support Engineer (L2)
Company: ELEKS
Category: DevOps
Experience required: 2y
English level: upper

ABOUT PROJECT

We are looking for Technical Services Engineers to join our growing team. Our engineers are responsible for our product and integrations’ technical development and delivery. They deliver expert guidance to clients and our partners to help us improve processes to ensure we are delivering a first-class service across the board.

Key Duties and Responsibilities

Dealing with registered and escalated tickets.
Gather all required information from a customer to start issue investigation.
Investigate and reproduce customer issues.
Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance.
Prepare steps/solution how to fix the issue.
Promptly resolve customer service issues to the satisfaction of all.
Proactively monitor various IT systems.
Document all resolutions through the support desk system, produce and maintain the documentation on IT processes.
Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc.
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols.
Qualifications

Specialized knowledge

Experience with IIS, XML, and Web Services (SOAP) technology.
Experience working with JSON and REST API technology
Experience with Database technologies (MS SQL Server, Oracle, DB2)
Linux familiarity highly desirable
Operation system administration
Cloud and virtualization
Database administration 
ActiveDirectory or other LDAP
Well versed in Microsoft and/or OpenSource technologies 
Microsoft products including Office 365
Microsoft PowerShell, bash
Network fault finding and diagnostics