Position: Customer Success Representative
Company: IVIA
Category: Support
Experience required: 1y
English level: fluent

Required Skills and Traits:
• Advanced level of English
• Previous customer service experience 
• Must have a GO GETTER attitude and work well under pressure 
• Previous sales experience is a plus 
• Previous SAAS experience (working for SAAS product) 
• Ability to listen and identify complex problems 
• Previous logistics experience is a HUGE plus 

Responsibilities:
• Must learn extensive SAAS product and its functions 
• Daily conversations with users 
• Organize and collect feedback and hold proactive communication 
• Create FAQ, and How-To's organized by user type 
• Create training webinar outline 
• Proactively communicate about new releases and how each user is effective
• Hold training webinars
  
What do we offer:
• Comfortable office in the city center (well-equipped with gym, playroom and all the good stuff)
• Working schedule: 12:00-21:00
• Friendly team
• Teaching and mentoring
• No bureaucracy and micro-management
• Stable financing