Position: NOC Agent
Company: GeeksForLess
Category: Support
Experience required: 1y
English level: upper

Requirements and duties:
 
Answering incoming tickets and email;
Using Jira and Confluence software to log work progress and knowledge;
Generalize existing documentation;
Monitor for network state abnormalities using monitoring software like Nagios, Solarwinds, AppNeta;
Correlate reported issues with alerts from monitoring tools;
Apply basic troubleshooting;
Basic understanding of network primitives: routes, hop, packet, datacenter, rdp, windows terminal.