Position: NOC Engineer
Company: Onseo
Category: Support
Experience required: 1y
English level: intermediate

Onseo is the software development company, passionate in creating Casino Games, Poker Products and Sports Betting Solutions for the wide range of mobile and desktop platforms: iOS, Android, Web, Mac and PC.

NOC Engineer would play a key role by coordinating operations and engineering teams in order to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts, liaising with 3rd party suppliers and identify root cause to implement a fix.
The working environment is intensive and demands working in irregular hours including 24/7 shifts.

Requirements:
• IT Technical support skills with knowledge of operating system (Windows and Unix based OS) and software
• Basic knowledge in gambling (Sports Betting) and internet applications/technology
• Knowledge of incident management and ticketing systems (JIRA, Zendesk)
• Processing & triaging incoming L2-L3 requests for the technical support service
• Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to another department
• Good communications skills, intermediate, upper intermediate oral and writing level of English
• Ability to plan work, make fast decisions, stay highly concentrated in stressful workflow situations.
• 24/7 shifts
• Providing prompt and accurate feedback to requesters
• Escalate issues to proper management with complete information when needed
• Fast-learner

Would be advantage:
• Knowledge/understanding/experience of monitoring systems/applications (Splunk, AppDynamics, Grafana, Kibana)
• Knowledge/understanding of Jenkins
• Knowledge/understanding of network structures (Deployment of pre-prod and prod builds)
• Experience in a Technical support or similar role

We offer:
• Really good team and democratic management, many works in the company for a long time and sincerely committed to their cause
• Individual program of development
• Work in a comfortable office
• Progressive system of salary, regular salary review, financial stability
• Career planning and regular performance reviews
• 24 calendar days of paid vacation, paid sick leave
• Medical insurance, sport compensation
• Free English lessons.