Position: Customer Success Manager (B2B)
Company: Nika Tech Family
Category: Support
Experience required: 1y
English level: fluent

**Natural Links** is a crowd marketing company that promotes brands through direct contact with the target audience in the active thematic discussions on the popular online resources, this way raising the clients’ brand awareness and creating thousands of safe and natural backlinks that grow organic traffic. Our highly experienced team works with the legends of complicated and competitive SEO niches, i.e. the largest social discovery, gaming, and finance players.

More than 1000 projects completed to date, covering more than 100 countries and 20 languages. 

At the moment we are excited to announce a position of **Customer Success Manager.**

**Role overview/Key responsibilities: **

- Conduct courtesy calls with clients
- Establish a customer nurturance program
- Encourage high-value services adoption
-Increase upsell (current service expansion), opportunities
-Increase crosssell (other service adoption) opportunities
- Provide ongoing value-driven communication
- Focus on at-risk renewals

**Requirements:
**
- Excellent communication skills in **English (C1 level)**
- Sales/customer support/customer success role for 1 year+ **(B2B)**
- Worked in US/EU markets
- Strong desire to be always helpful
- Ability to build positive relations with users and colleagues
- Ability to analyze and understand the core of each request — not just what but why it’s needed
- Ability to effectively communicate technical information in non-technical terms
- You should be a well-organized person, who it’s easy to rely on

**What we offer:** 

- Competitive salary and bonus package
- Flexible working hours
- Fully result-oriented work mode with no micro-management
- Full support of any working needs including educational materials, documentation, industry events participation

**We will be glad to see you in our team!**