Position: Support Engineer
Company: FF Group
Category: Support
Experience required: 1y
English level: intermediate

**Place of work:** Prague, Kyiv
**Required work experience:** 1+ years
**Type of employment:** full time

**Who we are looking for
**FF group is searching for a fearless and responsible Support Engineer, who will be in charge of support service, improving it both for clients and for us, engaged in improving our products through crystallization of issues, documentation development etc.

**Main tasks: 
**• Implementation of 1st line customer support (mail, online meetings, chats)
• tickets tracking
• issuance of licenses
• internal reports.

Requirements
**Must have:
**• 2+ years in support
• Upper-Intermediate English
• Experience with Windows
• Willingness to learn and grow
• Experience with MS Excel, Google spreadsheets
**Will be a great plus:
**• Experience with Linux 
• Experience with Python, SQL
• Experience with local networks
**Nice to have:
**• Ability to work with technical documentation (logs, specifications, etc.)
• Experience in the IP video surveillance industry and IT solutions for IP video surveillance

**What we offer:
**• Experience in highly innovative product development.
• Work in one team with traffic recognition industry leaders on real-world projects.
• Competitive salary.
• Warm and friendly atmosphere.

**Key skills
**tickets tracking, stress resistance, team player