Position: Head of Technical Support (L2/L3)
Company: Omnicore
Category: Support
Experience required: 3y
English level: intermediate

We are looking for a Head of Technical Support to join our team

OMNICORE — product and service eCommerce company that specializes in the creation, development and management of Internet business for retailers and manufacturers of goods in the categories of clothing, footwear, accessories.
Our main projects are md-fashion.com.ua, ultra-shop.com, newbalance.ua, saks85.com, ua.puma.com, adidas.ua.

**REQUIREMENTS:**
- at least **3+ years of experience** as Head/Team Lead of a team with 5+ specialists;
- maintenance of Web resources (eCommerce & Online Service) and integration interaction with third-party systems (delivery, data, payments);
- confident user Unix (Linux);
- PostgreSql, MySQL (at the query level);
- MongoDB, Elastic (at the query level);
- interservice interaction REST/SOAP;
- ELK, Gafana, GreyLOG, Open Search (one of);
- knowledge of basic principles of architecture of Web solutions (applications & services) and operations of network protocols;
- **Soft Skills:** attention to detail, focus on results, responsibility, reasoning skills, communication skills and systems thinking.

**AS A PLUS:**
- knowledge of programming language: Bash, Python or Go for automatization specialists’ work.

**RESPONSIBILITIES:**
- ensure the effective functioning of Support Team (4 team members);
- organization and calibration of internal and external processes;
- coordination of support engineers, collection and provision of key performance indicators.

Type of work - full time, remote or from coworking in Kyiv. 

Join us to become a part of the future!