Position: Senior Support Engineer
Company: Global Fleet Management
Category: Support
Experience required: 5y
English level: upper

REQUIREMENTS

- +5 years of relevant experience
- Education: Bachelor's Degree.
- Full time
- Advanced written and spoken English.


PRINCIPAL DUTIES AND RESPONSIBILITIES

- Diagnose and resolve issues with both hardware and software in our system.
- Diagnose bugs, glitches, and other issues, and coordinate the solution with the development team and other interested parties.
- Liaise between internal customers and our development team.
- Create documentation and training materials.
- Provide training to junior support engineers.
- Assist with product delivery, QA, and alpha testing as required.
- Create and update configuration files for our GPS/IoT devices.
- Assist with managing and setting up our system.


QUALIFICATIONS AND SKILLS

Required:
Software
- Windows/Linux/Mac
- Understanding of programming principles
- SQL, MongoDB, and Elastic
- Javascript principles
- Web browser’s consoles
- Curl
- SSH
- Swagger
Hardware
- Understanding of electricity principles
- Experience with basic electronic components, such as relays, switches, buttons, and other sensors.
- Arduino or other similar experience, including IoT home gadgets
Understanding of software testing principles, such as:
- Identifying test cases
- A/B Testing
- BlackBox testing
Understanding of computer network principles, such as:
- IP address
- Gateways
- VPN
- GPS networks
- Satellite networks

Desired
- Experience with GPS or IoT devices and/or platforms.
- Any programming experience
- UX/UI experience
- Experience in working with remote, multicultural teams
- Experience with Jira
- Experience with monitoring services for server and software services, such as New Relic or Grafana.