Position: Community Manager
Company: CEX.IO LABS
Category: Support
Experience required: 1y
English level: upper

You:

Are a proactive communicator and have experience as a community manager.

Create engaging content for community channels (Telegram, Reddit).

Maintain communication campaigns in community channels to align with marketing strategies.

Launch activities to grow the community, engage the members, and boost brand awareness.

Are great at storytelling and understand what it takes to shape an engaging narrative in the context of product development.

Build relationships with customers through active and appealing communication.

Us:

The ambitious and fast-growing international team that moves quickly, enjoys challenges and experiments, and values actions over words.

People with a strong sense of ownership for what we do and an open communication style.

Result-focused, driven by the passion for our craft but with the real care for our users and each other.

We look for someone who can:

Easily connect with people, and turn customer negative experiences into positive ones.

Respond to comments and customer queries in a timely manner and ensure a positive vibe about us.

Demonstrate creative and critical thinking, emotional intelligence, analytical skills.

Coordinate with customer service and marketing teams to ensure brand and process consistency.

Identify and track relevant community metrics (e.g. posts engagement, views, comments). Monitor and report on customers’ feedback.

Keep up to date with the industry trends and incorporate them into the communication with the community.

Skills:

At least 1 year of experience in brand / social / communication management roles.

Ability to listen, process information, work through scenarios, and come up with high-conviction decisions.

Outstanding verbal and written communication skills.

Self-direction, resourcefulness, commitment to deadlines, and attention to detail.

Important. Past community management experience is highly preferred. If you worked as a community manager, please submit the groups/channels you helped growing and supporting.

Understanding the cryptocurrency industry, fintech, and financial instruments is a plus but not necessary.