Position: Customer Support Specialist (Payments)
Company: Paycord
Category: Support
Experience required: no_exp
English level: intermediate

We`re rapidly growing and inviting a **Customer Support Specialist** to our team.

**You would be running such tasks as:**
• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

**Required skills and expertise:**
• 0.5 year experience in a Customer Support Specialist or related position;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Communicate effectively through clear, concise written documentation;
• English language from Intermediate level;
• Ability to work in high workload conditions;
• Good ability to prioritise tasks and meet deadlines;
• Experience of working with other internal departments, including technical teams.

**Nice to have:**
• Experience in resolving issues related to the payments industry;


**We offer:**
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

**Professional growth & development**
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

**Corporate Culture**
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.


**Candidate journey:**
HR Interview -- Interview with Team Lead.