Position: Customer Support Representative
Company: JustLinkIt
Category: Support
Experience required: no_exp
English level: upper

We are a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation.


We are currently looking for a Customer support representative with strong knowledge of English for a completely remote job.


Responsibilities:


Provide a high level of customer service via live chat, email and phone.
Consult clients about services, features, payment options etc.
Timely process clients' requests.
Ensure customers' satisfaction.
Follow communication procedures, guidelines and policies.
Working schedule:
morning shift (08:00-17:00),
day shift (16:00-01:00)
night shift (00:00-09:00).
At least one night shift per week is obligatory.


Our ideal candidate:

Attentive, stress-resistant, compassionate and caring.
Has a high level of accountability.
Has excellent verbal and written communication skills in English (B2,C1).
Is a logical & creative thinking person.
Has basic computer skills.


We offer:


Flexible schedule.
Mentoring and opportunities to grow.
20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
Opportunity to communicate with English native speakers.
Competitive salary, which grows as you grow in the company.
Bonuses, the amount of which depends on the individual KPI.