Position: Chief Executive Officer (CEO)
Company: Nouryon
Category: Lead
Experience required: 5y
English level: upper

**General information:**

We are looking for someone experienced in a managerial position as a department head, operations manager, program manager, delivery manager, sales manager, account manager. It is highly desirable to work within a company of 100-500 (up to 1000 people).
It is highly desirable that a person be in charge of one of the functions (Delivery / technical (lower priority) / sales/account management / PMO)

**Functional tasks**

Strategic planning and implementation of the company's development strategy
Building highly effective teamwork, recruiting and developing TOP employees
Maintaining and developing company culture.
Launch of new directions and services, development of existing
Achievement of KPIs by each team member and KPIs of departments (with the help of COO)
Business systematization
Increased marginality
Implementation of practices of larger companies and restructuring of the company in the course of growth
Customer base and customer relationship development
We also expect that the CEO at first will be able to be responsible for one or several functions from the list: sales, engagement, account/retention, delivery, PMO, CTO, marketing 

**Criteria for measuring the quality of work:**

Revenue, billable headcount
Gross margin and gross profit
NET margin and NET profit
Sales growth Q-o-Q
NPS
Implementation of strategy and strategic initiatives

**During the trial period we expect:**

Within a month, adopt the values, vision, and approach of the company to the provision of services.
Build an operational rhythm of work with the team, namely, holding regular meetings: daily, monthly, quarterly.
Together with the COO, a system of the team and personal OKRs, KPI's was implemented.
We carried out and agreed on a strategy for the next 6-12-18 months, outlined the initiatives that we are going to implement.
Take over control/communication of customer relationships, drawn up a plan for the development of accounts.
Planned for hiring an Operation team following the development of a new team structure.
The main KPIs listed above have been achieved.
In view of the release of the current CEO, who was engaged in sales, the strategy and roadmap of sales and the growth of the company's turnover were spelled out.

**Also, the role included:**

Generate monthly resume based on work results for co-founders
Team formation, check of competence of the current team composition
Participation in business development calls with the current lineup
Personal involvement in the management of new options, delivery of services of current customers, collection of feedback from customers, participation in pre-sales, and the formation of proposals for customers with control of their subsequent implementation.
Keep NPS indicators at least 80%