Position: Senior CRM Specialist
Company: INDIGO Tech Recruiters
Category: Other
Experience required: 3y
English level: upper

The company has currently launched as a prototype on iPhone and Android phones. SuperWorld social content is cross-platform and we will have apps on future AR headsets from Apple, Facebook and Google.

**Monetization:** selling NFTs, users can create their own NFTs and sell digital art and other content; advertising; e-commerce; digital commerce; gaming; data analytics.

SuperWorld is looking for a **Senior CRM Specialist** to lead and sharpen the CRM strategies.

**Location: **Remote 

The **Team** includes 50 people. The team is based mainly in the USA, with a few people in Finland and the UK. 

**Senior CRM Specialist **will be a part of sales & marketing department. It consists of Director of Growth, Marketer and a content marketer. CRM specialist works with Head of Product and the content marketer day-to-day. 1 team meeting per week on average, but more frequent brief 1:1 calls.

**Responsibilities:**

● Create and visualize sales funnel (on Miro or other like platforms) from scratch; devise CRM strategy accordingly;
● Create deals pipeline accordingly;
● Design and launch CRM campaigns and create automatic workflows for drips emails targeting various user segments;
● Continuously optimizing core features such as workflow automation via AB tests; 
● Enable all suitable features to be adopted - CTA and forms for example - to maximize automation of otherwise manual tasks;
● Implement HS tracking to-and-from external platforms such as Facebook and Google and the product;
● Unite and lead CRM tasks across departments - including BD, marketing, product, analytics; 
● Build and maintain dashboards for all the important CRM activities including but not limited to HubSpot; support analysis of the activities.

**Requirements:**

● **3+ years** of excellent experience with marketing & sales functions on CRM software (HubSpot, Safesforce, Braze, Mailchimp etc.);
● Deep knowledge about sales funnel - e.g. lifecycle stages and lead statuses; 
● Hands-on experience with sales funnel - has built sales funnel and deal pipelines in CRM software from scratch.
● **3+ years** of experience with tracking setup within CRM software with a data-driven mindset;
● Experience with AB tests to optimize campaign performances;
● Proficiency in building email templates via HTML;
● A strong sense of ownership;
● Great team player is a must;
● Detail-driven and organized.

**Note:** the CRM software here mainly refers to HubSpot. Whereas experience with **HubSpot is a must**, experience with multiple other software is a plus.

**Nice to have:**
● Experience in copywriting and/or design;
● Marketing or customer success background;
● Knowledge of cryptocurrency, blockchain and Web3.0.

**Benefits:**
● Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech;
● Fully remote work culture;
● A fair and competitive salary;
● Flexible working hours;
● Health insurance (country-specific).

**Selection process:** 

1. Interview with a Recruiter (30 min);
2. 30 minutes call for brief interview with Director of Growth;
3. Test task;
4. Final round to discuss the task done.