Position: Customer Support L1
Company: Payop
Category: Support
Experience required: 1y
English level: intermediate

**RESPONSIBILITIES: **
- receive incoming tickets from clients (ticket system in Zendesk) 
- processing complaints, providing solutions and assistance to clients within a - specified time frame due to internal SLA) 
- consulting new clients with our services 
- working with Excel tables
- compose, split/distribute tasks between other internal departments

**IMPORTANT FOR US: **
- English level- upper-intermediate
- previous experience in customer support services 
- close from 50-100 tickets per day (due to internal KPI)
- to be initiative (if there are any shortcomings, do not be afraid to take the initiative to solve them) 
- be ready for routine and multitasking 
- independently deal with complex cases 
- ability to create and send requests to other departments and complete them to the end maintain the created reporting (double-check and monitor the file fulfillment) 
propose solutions or tools to improve support workflow

**WHAT AWAITS YOU IN OUR TEAM:**
Innovation Environment:
• Complex projects in innovative areas of FinTech and E-Commerce
• Latest technology stack (PHP / Symfony, Angular)
• Be part of a team that launches the world's best-in-class products
• International team

Professional Development:
• Work on the Scrum framework
• Internal training in FinTech and e-commerce
• External training in Agile frameworks, PHP development and quality control

As well as:
• Flexible work schedule
• Paid vacation and sick leave, insurance
• Complete absence of bureaucracy
• The strongest team of fintech specialists ready to support and train