Position: Technical Support Consultant (L1&L2)
Company: SupportYourApp
Category: Support
Experience required: 1y
English level: upper

Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let's see what it takes.

What You Will Do:

Resolving basic support issues for customers received on a live chat/emails;
Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets;
Ensuring customers' satisfaction with any interaction;
Becoming a product expert and providing documentation updates to our knowledge base;
Communicating with different teams within the company.

Must-have skill-set:

Experience in the customer support role;
Basic understanding of operating systems, networking (TCP\IP protocols);
Basic Technical knowledge with one or more of the following domains: Https, Proxy, HTML, database (SQL queries);
Strong troubleshooting and problem-solving skills;
Analytical & Research Skills ;
Excellent customer service skills;
Effective learning skills;
Excellent English - verbal and written communication skills (including technical writing);

Will be a great plus:

Basic experience in working with ticketing system (e.g. Salesforce, Zendesk);
Ability to read and analyze logs;
Experience with chat support systems;
Eager to grow as a Customer/Technical Support Consultant.

Benefits:

Flexible schedule;
Enjoy working remotely;
Competitive compensation;
Financial and professional growth;
Paid intensive training and trial period;
Great management with no bureaucracy;
Good bonuses for referring friends (referral program).

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 25 countries and provide support in 34 languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

We're waiting for YOU.