Position: Support Manager
Company: OpenVPN
Category: Support
Experience required: 5y
English level: upper

We already have a lot of technical knowledge and sales knowledge in-house, but we need someone to take the team to the next level by organizing meetings with our support and sales people and arrange trainings for them and to improve processes.

Since we are a company that has customers across the globe, we have support personnel in various places around the world. The work schedules for our support personnel may need to be changed from time to time to remain optimal.

Problem cases would need to be identified and resolved and ticket responses made by our personnel need evaluation to identify points of improvement, either in training or software tools used.

Required skills:
— Minimum 2 years of help desk experience
— Previous leadership/management experience required
— Customer relations/support supervisor or management experience
— Can comfortably manage a team in different time zones
— Proficient in networking, routing, TCP/IP
— Proficient in Linux, Windows, MacOS
— Experience with virtual machines and hypervisors
— Experience with public cloud offerings (AWS, Azure, GCP)

Our philosophy is that we are a small, closely-knit team and we care deeply about you:
— Competitive salary;
— Paid vacation 18 working days off per year + national public holidays;
— Unlimited paid sick leaves;
— Great modern office space in the city center (Lviv and Kyiv);
— Flexible working schedule, partially remote work possible;
— Working directly with colleagues from Silicon Valley and around the world;
— Team trips, certification and events compensation, medical insurance, sports etc.