Position: CRM Business Analyst/Consultant (Middle/Senior)
Company: Customertimes
Category: Business Analyst
Experience required: 3y
English level: upper

**Project description**
As a part of our implementation team, you will manage the delivery of enterprise Salesforce-based cloud technology solutions or Salesforce-based products development for our clients. Our partner Salesforce is a top-class software company that provides an online solution for customer relationship management. It integrates all business processes - including marketing, sales, commerce, and service in one CRM platform. 

**Job Responsibilities**
•  Work with clients and end users to gather, understand, and define business requirements
•  Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
•  Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
•  Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
•  Collaborate with developers to test and verify that solutions will meet the business requirements
• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

**Requirements**
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Experience documenting user stories and creating to-be process flow diagrams
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Experience using Salesforce or similar CRM Products to develop client or business solutions will be an advantage
• English — Upper-Intermediate , Advanced will be an advantage

**We offer**
• Competitive compensation depending on experience and skills;
• Social package — medical insurance;
• English courses;
• Massage in the office;
• Professional and career growth;
• Financial Stability;
• Friendly team and pleasant working atmosphere;
• Convenient office location in the center.