Position: IT Helpdesk
Company: AMTOSS
Category: Support
Experience required: 2y
English level: upper

**Who we are Our**

**Selina** is a network of locations in the most incredible places across Latin America, and the Caribbean, now expanding to Europe and North America.
Selina provides an entire ecosystem that enables travelers to meet and build a global community. Whether digital nomads, perpetual travelers, or occasional escapists, Selina provides everything these tribes need to live their lifestyle, from accommodation and local food to co-working spaces, wellness programs, and leisure activities. Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

**What the role is**
Respond (in english) to requests for technical assistance (in person, via phone, email and ticket support center).

**What you will be doing:**

● Respond (in english) to requests for technical assistance (in person, via phone, email and ticket support center);
● Able to work with users in different levels across multiple countries;
● Managing IT’s ticket queue;
● Troubleshoot and support Windows laptops;
● Diagnose and resolve technical hardware and software issues;
● Provide guidance, assistance, coordination and follow-up on client questions and problems; 
● Redirect issues to the appropriate resource;
● Identify situations requiring urgent attention.

**What you need for the role:**

● At least 2 years of experience as a Help Desk/IT Support Specialist;
● Excellent English — written and verbal;
● Strong desire to learn and to progress in the IT field;
● Strong drive to provide excellent customer service;
● Ability to work independently;
● Excellent organizational skills;
● Resourcefulness and problem-solving attitude.

**We offer:**

● 24 working days of vacation;
● Paid sickness leave;
● Official Ukrainian holidays are non-working days;
● English courses;
● Comfortable working environment;
● Highly professional colleagues;
● Tax compensation;
● Accounting support;
● Corporate events and team buildings;
● Medical insurance.