Position: Customer Support
Company: BG Solutions
Category: Support
Experience required: 1y
English level: upper

Key responsibilities:

Communicating with players via live chat, phone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.

Making sure that clients get the best experience using our brands 24/7.

Quick, polite and accurate answering back to customer requests and enquiries.

Providing players with information on all promotions they are eligible for, new games, rule amendments, etc.

Assisting players with any technical issues they might run into with the help of technical specialists, if needed.

Close cooperation with the product team, suggesting special service improvements for players, based on feedback from clients.

Verifying clients’ documentation in accordance with our KYC protocols.



Candidate requirements:

Experience in Customer Support Service is preferred

Perfect spoken and written English.

Self-motivation, reliability and ability to work independently.

Focus on customer needs and good customer service skills.

High-level communicative abilities, empathy and patience.

Ability to work evening and night shifts remotely(1-2 shifts per week)

Analytical mindset and critical thinking skills



What you get:

Working in a friendly team, favourable for professional growth.

Opportunity for career development.

Competitive salary and additional benefits.

Focus on customer needs and good customer service skills.
High-level communicative abilities, empathy and patience.
Ability to work evening and night shifts remotely(1-2 shifts per week)
Analytical mindset and critical thinking skills
Competitive salary and additional benefits.