Position: Junior Technical Support (VoIP)
Company: Voicespin
Category: Support
Experience required: 1y
English level: upper

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions.
VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

**Responsibilities:**
Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;
Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;
Walk the customer through the problem-solving process;
Direct unresolved issues to the next level of support;
Provide accurate information on Voicespin IT products and services;
Record events, issues and resolutions in logs;
Follow-up and update customer status and information;
Pass on any feedback or suggestion by customers to the appropriate internal team;
Identify and suggest possible improvements on procedures.

**Requirements:**
Linux basic knowledge
English - upper-intermediate+;
Would be a plus basic knowledge of VoIP.

**We offer:**
International clients and colleagues cooperation;
Competitive compensation level;
Paid vacations and sick leaves;
Knowledge sharing and training internal and external activities;
Flexible working schedule (8-17/9-18/10-19/) UTC+2;
Remote work;
English speaking club with a teacher.