Position: Technical Support Engineer (Automotive)
Company: Sigma Software
Category: Support
Experience required: 1y
English level: intermediate

**Project**
Would you like to start or continue your career in an international IT Company? Our support team is constantly growing and looking for new members to join and provide our customers with the best service.
We are working on a project for the Swedish engineering and development center that supports future C-segment cars. Engineers support connectivity service with operations and monitoring as a supplement to daily business for the client's European market.


**Requirements**
Knowledge of GCP tools;
Understanding of standard ITSM processes (log and report incidents/problem);
At least Intermediate level of English;
Readiness for night shifts.

Would be a plus:
Understanding of Google Cloud Armor, Google Security Command Center, Google IAM and MQTT & HTTPS;
Experience with open tracing standards, Kiali Service Mesh and configuration;
General understanding of Kubernetes;
Understanding of tools such as: Grafana, Gitlab;
Experience with Ivanti Incident Management.


**Responsibilities**
Providing 2nd level technical support services on a 24/7 basis;
Securing that the agreed levels of service are met according to the Service Level Agreement (SLA);
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting;
Maintaining and developing positive relationships with customers and colleagues.