Position: Customer Support
Company: Launch Labs
Category: Support
Experience required: 2y
English level: fluent

Launch Labs is an IT company with high Web and APP development expertise. We aim to bring a product vision to life with high-quality development solutions. Our works feature world-class brands like Nike and NBC-acquired Rapid Replay. We are seeking a highly organized and proactive Virtual Assistant to join the team.

As a Virtual Assistant/Customer Support, you will provide administrative support to our team while working remotely, also performing various tasks, **including answering emails, and creating short video compilations**. 

**Benefits:**
- enjoy a generous paid vacation package of 4 weeks per year, allowing you to recharge and explore new horizons;
- benefit from the convenience of receiving your salary in 2 installments each month, ensuring financial stability and flexibility;
- embrace a healthy work-life balance with flexible working hours, enabling you to align your professional and personal commitments seamlessly;
- rest easy knowing that your well-being is a priority with comprehensive medical insurance coverage;
- nurture your professional growth with the support of Launch Labs, as we cover additional expenses for professional courses and training, empowering you to stay ahead of the curve;
- join a vibrant and dynamic team of young professionals, fostering an environment of enthusiasm, collaboration, and innovative thinking;
- experience the freedom of remote work, allowing you to work from the comfort of your preferred location, wherever that may be;
- immerse yourself in a friendly atmosphere built on trust, where we value and respect our colleagues;
- we believe in fostering a positive work environment without the need for intrusive time trackers or surveillance.

**Requirements:**
- proven experience as a Virtual Assistant/Customer Support or other relevant roles;
- proficiency with socila medias and e-mailing;
- excellent English skills (verbal and written);
- strong organizational skills with the ability to multitask;
- problem-solving skills and attention to detail;
- ability to work independently and as part of a team.

**Responsibilities:**
- create short video compilations for different social media;
- oversee and manage  support email;
- lend a helping hand on other initiatives that aid the projects' infrastructure and social media growth.