Position: Account Manager (B2B)
Company: Nika Tech Family
Category: Support
Experience required: 1y
English level: upper

**CBD Local SEO**  https://cbdlocalseo.com is an innovative SEO agency that helps businesses grow through leveraging their online lead generation channels. It turns sites into full-fledged lead bringing assets and grows the number of organic traffic by means of on-page and off-page SEO services.

Core specialisation of the business is the niche of CBD. We know literally all the ins and outs of this business, and cover all the online promotion related challenges of our clients. This includes web-site optimisation, comprehensive SEO audits, content marketing strategy, content creation, link building and even online client funnel set up!

Become a part of the CBD Local SEO team! We are waiting for you in Kyiv. Or in any part of the world! Because we’re used to working in a fully remote distributed team with a comfy flexible schedule.

**Role overview/Key responsibilities**:

- Work collaboratively with the team of SEO Specialists and Sales team on receiving and documenting the client’s inquiries
- Make sure customer requests are processed in a timely, efficient and professional manner
- Complete ownership of all support related activities (replying to the client’s requests, guiding the new clients through creating an account, delivering the starter kit documentation to the client)
- CRM operation and management
- Prepare the reports for existing clients to keep them up to date about the services that have been provided during the previous accountable period
- Articulate how CBD Local SEO can help clients meet their business goals
- Help customers to configure the technical requirements to their business needs
- Solve client issues with the positive and problem-solving mindset
- Cultivate long-term relationships
- Eliminate all the reasons that might make customers leave
- Work on upsell opportunities

**Requirements:**

- Excellent communication skills in English (Upper-Intermediate at least)
- Sales/customer support/customer success role for 1 year+
- Worked in US/EU markets
- Strong desire to be always helpful
- Ability to build positive relations with users and colleagues
- Ability to analyze and understand the core of each request — not just what but why it’s needed
- Ability to effectively communicate technical information in non-technical terms
- You should be a well-organized person, who it’s easy to rely on

**What we offer:**

- Competitive salary and bonus package
- Flexible working hours
- Fully result-oriented work mode with no micro-management
- Full support of any working needs including educational materials, documentation, industry events participation