Position: Senior Technical Customer Support Engineer with FX experience _ only night shifts
Company: Fluent Trade Technologies
Category: Support
Experience required: 3y
English level: upper

Position Overview:

The Sr. Support Engineer will be responsible for providing Level 1/2 high quality and effective support to Fluent’s rapidly growing customer base.


Responsibilities:

• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects.


Skills and Qualifications:

• Unix/Linux and FIX knowledge required. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl or CShell

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• 3-5 or more years of experience in support/technical role in financial markets.

• Experience in customer project management (PMP qualification) preferred

• Strong Advantages: Financial background: FIX protocol, eFx, Jira ,SVN, C++