Position: Support Specialist
Company: Abona Ukraine
Category: Support
Experience required: 1y
English level: intermediate

We are currently considering candidates for the position of IT Support Specialist.

Duties:
Reception of users' IT requests by phone and their registration in the form of applications in the ticket system.
Processing of existing requests from internal users in the ticket system.
Primary processing, troubleshooting and resolution of user requests within the scope of competence.
Communication with users by means of outgoing calls, corporate mail, electronic channels and in person to solve user requests or at the request of management.
Remote user support using standard remote access tools.
Timely escalation of user requests that can be resolved independently by relevant specialists and/or management.
Responsible support and control of the entire cycle of handling user requests to achieve goals according to SLA parameters.

Requirements:
Technical education and desire to develop in the IT field.
German language - conversational level not lower than intermediate.
English language - conversational level not lower than intermediate.
Stress resistance, multitasking, ability to learn quickly, friendliness, focus on solving customer requests.

It will be an advantage:
OC administration experience.
Experience in remote troubleshooting of workstations.
Knowledge of local and wireless networks.
Experience with the MS Sharepoint platform.
Experience in customer service, call center, ServiceDesk, HelpDesk.

Conditions:
Official financial compensation.
The work schedule is flexible Mon-Fri 9:00 a.m. - 6:00 p.m. or 10:00 a.m. - 7:00 p.m.
The trial period is 3 months.
Medical Insurance.
Professional education.
Great opportunities for growth within the company.ії.