Position: Performance Analyst for a Singapore based Fintech
Company: FLOW
Category: Business Analyst
Experience required: 1y
English level: intermediate

**1) Core Responsibilities**
•	Analyze the efficiency of our call center operations and collection strategies in multiple countries to identify areas for further optimizations.
•	Analyze operation and financial indicators plus credit portfolios parameters to assess the productiveness and profitability of the debt recovery strategy or some particular project.
•	Assist in the daily control of the changing and testing of operational processes to define the proper debt recovery strategy for the clusters of clients.
•	Develop, standardize, and implement various reports and dashboards for our business units in MS SSRS.
•	Provide analytical support for other business projects, such as building statistical, economical, or forecasting models.
•	Liaise with IT for database-related issues.

**2) Qualifications & Skills**
•	At least 1 year of relevant experience, preferably in collection companies, banks, financial organizations, or telecoms,
•	Higher education (mathematics / statistics / economics cybernetics),
•	Proficient and fluent in the English language (intermediate / B1),
•	SQL knowledge is a must,
•	Strong proficiency in the MS Office suite,
•	Advanced Excel knowledge,
•	Experience in reporting solutions (SSRS, Power BI – recommended),
•	Strong analytical skills and high attention to details

**3) Salary & Benefits**
You will get the opportunity to work in a dynamic start-up environment to grow and develop your skills.
•	24 days of annual leave for you to travel and relax, 
•	Training and development programs for continuous learning,
•	Ability to make flexible work arrangements or conduct remote work,
•	Company events and activities to meet colleagues from other countries,
•	A meaningful career to better the lives of others,
•	Opportunities to advance your career horizontally and vertically.

**Our Values**
We believe that our core values are essential for cultivating a cohesive and high-performing work environment in the company. More importantly, our values reflect our vision of the community that we are striving to foster.
-	Ethical
o	Understanding the importance of our communities through responsible and moral decisions and actions.
-	Innovation
o	Seeking and applying new ideas to ensure efficiency, quality, and the readiness to address current and future needs.
-	Integrity
o	Being truthful, sincere, and free of deceit in our words, actions, and all business dealings.
-	Teamwork
o	Respecting the people in our team and our common goals by ensuring the cultivation of a collaborative and vibrant environment.
-	Humility
o	Remaining grounded to reality regardless of our statuses to recognize the strengths and potential of others.