Position: Deputy Support Team Lead (B2B) (a)
Company: Freelance
Category: Support
Experience required: 2y
English level: intermediate

This company is highly specialized in the field of high-performance financial systems, as well as we have expertise in the development of payment systems, aggregates, terminals, and gateways.

**Only candidates from Europe who speaks russian/Ukrainiane and Ukrainians.**

✅ **Skills:**
- experience in FinTech/gambling/betting product support (1 year+);
- basic level of PHP/Python;
- basic level of HTML;
- basic knowledge of API principles;
- experience in supporting internal development processes and their implementation;
- support team analysis;
- experience in team management and mentoring;
- fluency in Ukrainian and russian at a native speaker level;
- English proficiency at Intermediate level and above.

**Will be a plus:**
- Kibana;
- Jira;
- Postman;
- B2B IT-sales.

✅ **Responsibilities:**
- development of new standards, B2B support processes;
- quality control of the B2B support team (including regular review and updating of standards);
- assembling B2B support manuals;
- continuous development of internal and external knowledge bases;
- training of new operators (including development of training materials).

✅ **Benefits:**
- medical insurance;
- paid courses, conferences, training sessions, workshops etc;
- English classes;
- sport compensation.