Position: Customer Support / Success Manager
Company: andcards
Category: Support
Experience required: 1y
English level: fluent

**Required skills**
• 1+ years of working experience in customer support or success in a B2B company.
• Ability to work with customer data to identify risks and growth opportunities.
• You are proactive and have a plan of what needs to be done for best possible results.
• Fluent English, Ukrainian, and Russian writing and speaking skills.

**As a plus**
• Experience working remotely.
• Familiar with a coworking space concept.

**We offer**
• $600 base + $200 regular bonus + uncapped bonus for reaching customer satisfaction and activation goals.
• Coworking space membership for comfortable work.
• Dedicated accountant to take care of all tax reporting.
• Flexibility of remote work — you plan your schedule but stay in sync with the team.
• Unlimited vacation days with no questions asked policy.
• Opportunity of stock options.
• Super transparent and tolerant working environment. Check our vision and values at andcards.com/handbook

**Responsibilities**
• Monitoring and improving customer satisfaction and activation across the customer lifecycle.
• Responding and handling customer requests in chat and email.
• Onboarding customers into the product.
• Coaching our customers how to use our product to solve real problems.
• Fulfilling renewal and upsell opportunities.
• Maintaining and improving andcards Help Center to help customers help themselves.
• Helping minimize customer churn and increase customer retention.
• Collaborating with product and marketing teams to meet our customers’ expectations, facilitate case-studies and testimonials.