Position: Customer Support Representative (German speaking)
Company: gipanis.de
Category: Support
Experience required: 2y

Are you looking to join a company where you can learn, grow, and help others? Do you desire a company that will invest in you as an individual, listen, and value your opinion?

We are currently accepting applications and seeking self-motivated, upbeat, professional, friendly individuals to join our fast-paced Customer Support team.

Who are we?

Established in 2014, Gipanis GmbH is a dynamic German trading enterprise with creative brands and products that make life more beautiful. With headquarter in Monchengladbach and sub branches in Ukraine and China, we are internationally anchored and implement great ideas in our manufactory.

Since 2017, our online store Laublust provides a variety of products made from FSC-certified wood and natural materials, as well as personalized gifts for any occasion. We offer high quality at reasonable prices with an emphasis on sustainability and respect for the climate because ‘We Love Nature'. Together, we want to offer our customers a flawless shopping experience and delight them with customized and durable products.

Here you will find natural products and creative gift ideas that are as individual as our customers. Have a look: https://www.laublust.de/

A job that makes you happy:

-Provide knowledgeable answers to customers’ inquiries regarding company products. 
-Use our customer service tools professionally and process individual customer inquiries by phone, email and chat
-Work with the database of orders and processing orders on various trading platforms such as Amazon, Etsy
-Communicate with other departments and support us in increasing customer satisfaction
-Follow up on all customer requests to ensure the brand provides the highest level of customer service.
-Manage ongoing customer relationships utilizing our CRM tools.

Qualifications and skills:

-2-3 years experience in Customer Support / Telemarketing or any related field.
-E-commerce experience preferred but not required.
-CRM experience
-German language proficiency (C2-C1 level). Certificate required!
-Strong communication skills and ability to problem solve.
-Attention to details, multitasking, time management, follow up.
-Strong computer skills in Microsoft Office programs and the ability to learn new applications quickly.  

Nice to have:

-Experience of work with any of trading platforms (Amazon, Etsy, eBay, Shopify)

We offer:

-Competitive salary rate in EUR
-Paid vacation time (25 days per year) and paid sick leaves
-Annual salary review according to KPI results
-Accountant support for individual entrepreneurs
-Flexible remote work in an experienced and authentic team
-Company with international flair
-Startup environment with flat hierarchies
-Sessions with psychologist
-Personalized Personal Development Plans with every employee, and by proposing a training budget for supporting every employee growth (certifications, language courses, professional trainings etc)

Apply now to begin your pass to success! 
Interview process: Recruitment Specialist-Head of HR-Hiring Manager