Position: Technical Support Engineer
Company: AllSTARSIT
Category: Support
Experience required: 2y
English level: upper

**Required skills:**
At least 2+ years' experience working as a Technical Support Engineer (required)
Strong computer skills with an emphasis on networking, TCP/IP, firewalls, and proxy servers
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
Experience with VPNs, IPsec, BGP, security protocols, and standards
Familiarity with WAN/SD-WAN/ MPLS networks
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Experience working with Cloud, SaaS technology provider (advantage)
Excellent oral and written communication skills with a passion for working with customers
Ability to adapt and work efficiently in a rapidly changing and dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural teams

**Scope of work:**
Own and manage customer issues and see problems through to their resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive “can-do” attitude
Work directly with R&D and Product Management on customer issues upon full resolutions
Be a focal point for the customer’s needs and become their trusted advisor by deeply understanding their business and aligning their needs with the company's solutions
Nurture the relationship with the customer through ongoing communication and periodic meetings
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance
Track and monitor customer status and identify both areas of concern and growth opportunities
Be a part in building and expanding the company’s Global Services


**What you'll get:**
Flexible working model: work from anywhere or choose one of our offices in Warsaw, Kyiv, Lviv, Prague, Bogotá, or Dubai, or premium co-working spaces with luxury amenities in 23 cities around the world.

Learning & Development program: we offer a team of senior developers, mentorship program, individual budget for self-education, free English, Spanish, and Polish courses, English for kids, regular tech & educational meetups, ability to become a meetup speaker, and online course subscriptions, among other perks and opportunities.

Wellness program: extended medical insurance, yoga & stretching, personal psychologist, sport/hobby compensation, Covid-19/flu vaccination, rewarding culture, and unique corporate gifts.

Balanced lifestyle: workation programs, memorable corporate parties abroad, team building activities, Happy Fridays, family events, and charity events.