Position: Account Manager
Company: Cleveroad
Category: Support
Experience required: 2y
English level: upper

As an  you will work closely with the PM team and C-level executives to drive high quality results for existing accounts focusing on customer satisfaction and mutual business growth.

**Responsibilities:**
● Building long term relationships with clients striving for their 100% satisfaction.
● Ensuring efficient communication between clients and the team.
● Providing proper onboarding for newly-engaged clients. Guide them through the journey with the company.
● As the client’s strategic advisor, guiding them to success by identifying and driving expansion opportunities.
● Collaborating with the team to meet and exceed client’s expectations. Provide prompt, balanced and constructive feedback to the team. Encourage a growth mindset..
● Upsale on current and new contracts.
● Gathering testimonials and references.

**Must have:**
● At least 2 year of experience in IT as  or customer success manager.
● Understanding of software development life cycle
● Emotional Intelligence, client-oriented mindset.
● Ability to identify needs and expectations of the clients.
● Good decision making and problem solving skills.
● Negotiation and conflict management skills.
● Upper-Intermediate (or higher) level of English.

**Our benefits:**
● Flexible schedule with the ability to work remotely;
● Optimal social package;
● Full financial and legal support;
● Paid vacation, holidays, and sick leaves;
● Professional and Personal Growth;
● Сompensation for English lessons, training courses, and sports;
● Work with a team of professionals and the latest technologies;
● Individual development plan;
● Mentorship and guidance.