Position: Customer Support Agent (Romanian language)
Company: BG Solutions
Category: Support
Experience required: no_exp
English level: intermediate

An iGaming company is looking for a highly motivated and energetic Customer Support Agent with a good knowledge of Romanian language. Become a part of fast-growing team in a result-oriented environment, where you will be able to improve on your skills and acquire new ones!

Main responsibilities:

- Communicating with players via live chat, phone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
- Making sure that clients get the best experience using our brands 24/7.
- Quick, polite and accurate answering back to customer requests and enquiries.
- Providing players with information on all promotions they are eligible for, new games, rule amendments, etc.
- Assisting players with any technical issues they might run into with the help of technical specialists, if needed.
- Close cooperation with the product team, suggesting special service improvements for players, based on feedback from clients.

Requirements:

- Romanian language (perfect written and spoken);
- Experience in Customer Support Service is preferred;
- Self-motivation, reliability and ability to work independently;
- Focus on customer needs and good customer service skills;

We offer:

- Decent compensation and regular reviews;
- Flexible work schedule / remote;
- Complete absence of bureaucracy;
- Work on corporate equipment;
- Paid vacation - 24 working days per year, sick leave, day off;
- Opportunity to develop, deploy, and implement ideas and to see the result;