Position: Operations Support Manager
Company: BusinessCom Networks
Category: Other
Experience required: no_exp
English level: fluent

BusinessCom Networks is a satellite telecommunications service provider, operating worldwide since 2003. We are connecting businesses, governments, educational, scientific, humanitarian and other organizations located in remote places.

We are looking for an Operations Support Manager for our satellite ISP for a wide range of activities, mainly billing, debt management, partner on-boarding and procurement tasks. Successful candidate must have fluent written and preferably fluent spoken English.

Your tasks and duties:

Daily Billing Management 
- Process incoming bank wire transfers
- Register incoming wire transfer payments in the Portal (CRM) 
- Confirm incoming wires to customers
- Apply payments towards open invoices and close invoices 
- Issue credit notes when service upgrades or downgrades occur
- Generate new invoices and send to clients
- Negotiate with customers on how payments should be applied towards invoices due
- Work with NATO government systems on billing matters (training will be provided) 

Debt Management
- Manage payment extensions for customers delaying payments
- Track delayed payments and advise technical team to disconnect sites if overdue
- Adjust open invoices and credit notes on the change of service

Billing Audit
- Periodically review open invoices with internal account managers and update the system 
	
Operations Support
- Notify team when payment is received to initiate service or equipment delivery
- Help customers with failed or partially received payments 
- Synchronize payment schedules with resellers 
- Work with company’s accountants to resolve issues with wire transfers
	
Debt Collection
- Pass severely overdue payments and documentation to debt collectors
- Assist debt collectors with information to collect the payment 
- Report on debt collection status  

Partner On-boarding
- Sign NDAs with new partners 
- Register new partners in the Portal, ensure records are correct 

Procurement
- Check inbound monthly vendor service invoices are correct
- Initiate procurement through vendors - equipment, installations service, air/ocean freight 
- Correspond with vendors to resolve any billing discrepancies 

Operations Support
- Supervise equipment delivery process (tracking, sending updates to customers) 
- Request quotes from field engineering partners 

We are offering:

• Competitive salary
• Work remotely in a small team, pre-agreed flexible schedule
• Friendly atmosphere
• Full-time or part-time position during European business hours
• Personal laptop
• Paid leave

About BusinessCom Networks

BusinessCom is a global satellite telecommunications service provider delivering an extensive portfolio of satellite networking solutions:

- Internet access via satellite for businesses located in remote areas where traditional broadband is not available
- Satellite private networks for enterprise clients with multiple remote sites
- Dedicated bandwidth (trunking) services for ISPs and Mobile Network Operators
- Internet-of-Things (IoT) and Machine-to-Machine connectivity
- Satellite connectivity services for maritime clients
- Linear playout services for satellite TV and radio broadcasting
- Satellite network management services

BusinessCom services are available on more than 14 satellites providing worldwide service coverage. Our primary markets are business users, ISP networks, voice and data carriers, mobile network operators and energy clients. Our satellite networks are connected via Earth stations in Germany, the US and Cyprus, providing redundant connectivity to world's major IP networks.