Position: Customer Support Manager (Forex project)
Company: Wow 24-7
Category: Support
Experience required: 1y
English level: fluent

**Requirements:**

   ◀ Proficiency fluency and functional literacy in English;
   ◀ Familiarity with retail FX trading and MetQuotes a big plus;
   ◀ Strong problem identification and objection resolution skills;
   ◀ Exceptional verbal communication and presentation skills;
   ◀ Excellent listening skills;
   ◀ Self-motivated, with a high level of integrity and work ethic;
   ◀ 0.5−1 years of proven experience in customer support or call centre operations;
   ◀ Comfortable working with CRM and phone systems.

**Responsibilities:**

    — Respond to customer email, and phone queries and requests in a courteous and timely manner pertaining to opening new accounts, downloading trading platforms and other general inquiries as they relate to FX trading;
    — Accomplish set performance targets with respect to resolution of issues, and handling tickets;
    — Follow up on client service issues to provide after-sales quality service to all clients by confirming completion of transactions;
    — Engage in marketing of the group’s products and services;
    — Perform client file maintenance activities;
    — Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
    — Keep records of customer interactions, process customer accounts and file documents;
    — Retrieve and collate system generated daily transaction reports;
    — Complete any other special projects and other related activities as assigned by Manager.

**Conditions of work:**

1. Morning shift 8:00—16:00;
2. Day shift 14:00—22:00;
3. Night shift 22:00—8:00;
4. 2 day off per week.

**We offer:**

◀ Comfortable and quiet workplace;
◀ Competitive salary, fixed in US dollars;
◀ International client cooperation;
◀ Friendly staff and corporate events;
◀ Fruit days in the office;
◀ Stable environment and career development opportunity;
◀ Social package, paid 18 working days vacation and sick days.