Position: IT Support  Engineer
Company: StoryPoint
Category: Other
Experience required: 2y
English level: upper

**Your Tasks & Responsibilities:**
- Install, configure, troubleshoot and maintain office hardware - **Laptops **(Lenovo, Dell and Apple), **Printers**, **WiFi system**, **Web Conferencing Equipment** (Screens, Audio and Video devices).
- Install, configure, **troubleshoot** and **maintain software** (On Windows and MacOS devices. In addition several Ubuntu Linux installations).
- Maintain updates on office hardware and software.
- Support colleagues (On Premise and Remote) with topics on Company systems (predominantly cloud) such as:
- **Microsoft Office, G Suite, Atlassian Confluence, Atlassian Jira Software, VPN and other**.
- **Maintain User Access** on systems as per **Access Management Policy**, always ensuring that practices are followed such as the principle of least privilege and segregation of duty.
- Work on a variety of topics to improve office systems and IT Environment for the teams.
- Maintain appropriate levels of documentation for all systems.
- Create and maintain scripts for automation of endpoint tasks such.

**Your profile:**
- **2 years hands**- on experience of supporting Hardware, Software and Operating systems.
- You are someone that is passionate about solving problems and truly service oriented towards making your colleagues life easier.
- You are confident in troubleshooting and researching a problem, but also know when to ask for help.
- You practice and preach good security: you would never think of sending credentials over cleartext, you use two factor authentication whenever possible, and you make sure that latest security patches are always applied.
- When it comes to infrastructure, you always think of automation first. You continually look for ways to improve what we do, find new ways to automate and consider how we automate when implementing something new.
- You like to establish and to follow policies, but continually re-evaluate it for the future improvements.
- You have experience of Helpdesk Systems and are aware of their role in a busy IT Support Team.
- Knowledge of basic network troubleshooting - **TCP/IP**, **DNS**, **DHCP**, **VPN**, **VLANs**, **WiFi**.
- Knowledge of **Microsoft SQL Server** and **Active directory** is a plus.
- Scripting Knowledge in **Powershell**, **Bash **and **Python **is a plus.
- Working knowledge of **AWS **is a plus (EC2, Lamda, IAM, S3).
- **Fluent in English**; german plus.

**Our offer:**
- Be part of a pioneering team fearless of change.
- Work in a team where high level of qualifications and soft skills are equally cherished.
- Be part of an agile team that is not only highly skilled but also works in a trusted and respectful way and knows how to have fun together.
- Experience flexibility when and where you need it thanks to our remote-work options and flexible working times.
- Move forward with cutting edge innovative technologies.
- Go home with attractive hourly compensation and perspectives.
- Work in a fast-moving team that feels like family.