Position: Service Desk IT Engineer
Company: GlobalLogic
Category: Sysadmin
Experience required: 2y
English level: intermediate

Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes, you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny, that is the truth!

But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with more than 20000 GlobalLogic experts.

And in the end – you will work with the best and one and only team of 8 amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!

If you are ready for this – join us!

Requirements:
- At least one year experience in the same and similar position
- Basic network troubleshooting skills
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification)
- Basic mail troubleshooting skills
- Experience with end-user hardware/software problem solving and troubleshooting
- Experience with Windows 10 install/troubleshooting
- Experience with Linux install/troubleshooting
- Experience with Windows Server services (print server, WDS, etc.) troubleshooting
- Experience in customer service
- Good communication skills to build business relations with Management/Employees/ Colleagues/Contractors
- Ability to work in a team and under customer pressure
- Intermediate knowledge of English

Nice to have:
- CCNA Course
- macOS install/ troubleshooting

Preferences:

MacOS

Responsibilities:
- Provide 2nd line onsite and remote support for end-users (software & hardware)
- Provide support for office and meeting rooms equipment (projectors, printers, etc.)
- Registry and manage tasks in ticketing system (Jira)
- Prepare and deploy user workplace equipment
- Take part in internal IT Projects

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.