Position: Customer support agent
Company: Preis HR agency
Category: Support
Experience required: 1y
English level: upper

We are looking for a competent Customer support agent

Requirements:

Proven experience as a customer care specialist or similar position;
Proficient in English at least Upper-Intermediate level;
Good knowledge of additional languages will be a definite plus;
Fast typing, good spelling, and grammar skills;
Ability to prioritize tasks and work with minimal supervision;
Ability to provide «wow» customer service;
Working knowledge of ZenDesk;
Outstanding communication and negotiation abilities;
A results-oriented approach;
Ability to work under pressure;
High school diploma.
Responsibilities:

Respond to customer inquiries in chat or e-mail;
Troubleshoot customer issues technical and non-technical to raise customer’s satisfaction;
Follow up on the successful completion of each case;
Perform other job-related duties as assigned by management;
Measure performance with key metrics;
Continuous learning in a changing environment.
Тhe Company offers:

Fixed salary in USD and review once a year;
Opportunities for professional growth and advancement;
Paid vacations 3 weeks/year and sick-leaves;
Comfortable office in the city center, cookies, tea, coffee, etc.
About the Company:

Our customer is a blockchain personal bank that combines the benefits of blockchain with traditional payment infrastructure. The company provides you with а multi-currency payment card and fully-featured banking App.The company registered in London and we have an office in Prague and Kyiv.