Position: Technical Account Manager
Company: GeeksForLess
Category: Support
Experience required: 3y
English level: upper

**Europe only, experience with network security vendors is the must.**

Working schedule:
09.00-18.00

**Qualifications:**
· 4+ years of experience in a technical customer-facing role in an enterprise environment. Example for roles - technical account management, professional services, sales engineer or senior support engineer
· Experience with networking or security products and operations
· Desirable to have experience with CISCO, Palo Alto, Checkpoint, FortiGate and other leading network security vendors. Also desirable is knowledge of Linux, SMTP, and MySQL
· Very strong customer service and excellent communications skills, both written and verbal
· Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical audiences
· A history of success leading and directing technical staff through crisis situations
· Ability to effectively work in a team environment as well as independently
· Bachelors degree in computer Science or other scientific or engineering discipline preferred.

Duties and Responsibilities:

· Develop a partnership with customer key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business needs.

· Help customers to achieve their goals by embedding products into customer’s security operation processes.

· Work with clients to identify unrealized needs and recommend solutions to help clients maximize effectiveness of our software.

· Responsible for establishing, maintaining, and expanding a strong trusted and continuous partnership with our clients.

· Measure and report on customer success by meeting regularly with customers, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Included in this will be quarterly business reviews.

· Direct crisis and incident response, working with the account team, technical support, and operations to ensure timely resolution, while communicating effectively with customers.

· Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with other teams in the organization

· Improve product offerings by providing customer feedback on features to Product Management

· Continuously, holistically analyzing the technical solution, diagnosing issues across the suite, and engaging with relevant teams to suggest proactive improvement in line with the changing needs of the customer(s)

· Leads and directs internal organizations to deliver on solutions complex technical issues

· Liaisons with customer support, development, and product management teams to come up with long term solutions for customer issues