Position: Junior Telco Engineer (QoS)
Company: Infopulse
Category: Support
Experience required: 1y
English level: upper

Our telecom products form the basis of our Company’s worldwide success. BICS became a Signalling and Messaging market leader in several regions and is in top Voice carriers due to careful consideration of the sensitive price-and-quality issue. This strategic activity requires special focus.

Your timely feedback and responsiveness will enable BICS to meet our customer’s expectations.

Areas of responsibility ↓
• Provide Level-1 network support activities for voice and mobile services 24x7
• Monitor supplier, destination and key-customer performance within pre-set limits
• Follow up on quality issues (including specific occurrences and dedicated customers) reported by different BICS departments to suppliers, and verify the quality of provided solutions
• Analyze quality reductions and take appropriate actions, such as initiating pro-active rerouting, launching and managing supplier’s trouble-tickets
• Perform pro-active rerouting in close collaboration with commercial representatives to maintain an optimized level of cost and selling price
• Test new routes in cooperation with traders to improve the quality-of-service levels and possibly optimize the supplier structure
• Monitor service performance, measure the quality of our services and take corrective actions proactively
• Offer and implement network and traffic solutions
• Ensure effective communication on technical queries between BICS internal teams and BICS customers
• Identify possible areas of network and process improvements, and suggest improvement solutions
• Develop performance measurements
• Report to the team leader of Quality-of-Service Team

Qualifications ↓
• Bachelor’s degree in IT, Telecom or related technical field and interest in business
• Very good command of spoken English (Intermediate or above)
• Well-developed communication skills and flexibility to interact with suppliers around the globe
• Desire to stay in dynamic international environment
• Persistence in solving complex issues and being solution driven
• Relevant experience is an advantage, especially if it is with a mobile service provider
• Being a team player and willing to share knowledge
• Maximal customer orientation
• Ability to handle stressful situations well
• Ability to convey information laconically
• Ability to set priorities and manage multiple tasks.