Position: Network Escalation Engineer (cybersecurity product)
Company: ALLSTARSIT
Category: Sysadmin
Experience required: 3y
English level: upper

**◾️ ABOUT THE PROJECT**

Our partner is an international cybersecurity company. They build great security products and are the only company in the world to track users via API call from the moment they enter applications, and up to the moment they attempt to access sensitive information. 

**Specialization:** Cybersecurity
**Headquarters:** San Mateo, California
**Years on the market: ** 18 years
**Team size and structure**: Up to 2000 worldwide, 35+ team members in Ukraine


**◾️ WHAT WE’LL EXPECT FROM YOU**

– At least 3+ years Tier 2 Support with Security or Networking products - MUST
– CCNA OR CCNP certification - MUST
– Strong analytical, diagnostic and problem-solving skills with the ability to work independently - MUST
– High-level English (speak and write) and good Customer relations experience - MUST
– Experience in reproducing complex networking and HTTP/SSL Scenario in Lab - MUST
– Deep understanding of HTTP/SSL protocols, Networking and Linux
– Wide view in different technologies as Cloud computing (AWS, Azure) , VMware, Performance Testing, DevOps Tools (Jenkins/Git), Docking
– Manual QA experience
– Knowledge of OWASP Top 10, Kali Linux, Penetration testing experience & security certification
– Hands-on with Hardware, VM and cloud platforms
– Basic scripting experience (Bash, Python)
– Optional to travel to customers

**Scope of work:**

We are looking for a stellar Test & Escalation Engineer to join our Application Security WAF team. As an escalation engineer, you will investigate, troubleshoot, reproduce complex field issues and take ownership for the resolution of engineering issues as they arise across a number of production environments. This will be the job for you if you like diving into tricky problems, finding workable solutions, and enjoy gaining a deep knowledge of the product you’re working on. Additionally, you will be working to improve the quality of our platform and product by designing and executing tests on different deployments. This position serves as a middle layer supporting our customers with quick and effective solutions while simultaneously interfacing with our development team to find the right fix for issues and provide valuable feedback to the team.

As Test Engineer will be responsible for all testing (manual and automated) release cycles of the products (On-Premise, VM and Cloud ), including; participating in all phases of the software development lifecycle.
Imperva is working on the core of Application Security products, as well as on some of the most advanced security-related features and complex technologies. 

– Troubleshoot and Reproduce complex field issues   
– Direct clients through issue resolution including customer meetings, status reports and updates   
– Maintain escalation lab for common customer’s scenario (HW, VM and Cloud)   
– Develop customer’s scenario testing flows, write test plans, execute and analysis   
– Participate in beta with customers   
– Identify, propose and enforce escalation process improvements   
– Be able to adopt new test technologies, tools, analysis and infrastructure   
– Share field issues analysis and customer feedback to RnD   
– Foster close interface with customers, Support, PM and account teams   



**◾️ ABOUT THE COMPANY**

AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.

Headquartered in Israel, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Romania, and Bulgaria), and Dubai, and has sales offices in Israel, the UK, Germany, and the United States. The company has over 700+ talented Software Engineers spread across all locations.

AllSTARSIT expertise covers a variety of industries:
– Cybersecurity
– InsurTech
– AdTech
– Healthcare
– AI/Machine Learning
– Telecommunications
– Real Estate
– IoT
– Mobile
– Fintech

In AllSTARSIT we create a unique working atmosphere at our spacious and cutting-edge office in Warszawa that encourages professional growth, sharing ideas, and celebrating mutual achievements.

We are proud of our team and offer you to become a member of AllSTARSIT!