Position: Customer Service Employee
Company: Worldticket
Category: Support
Experience required: 2y
English level: upper

Required skills:

The ideal candidate has technical education, + 2 years of job experience in 2nd Level Application Support with DB/mySQL. Work with OS Windows.
Furthermore, the right candidate for this position comes with:
• Great educational background, preferably in a technical field such as computer science or engineering
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Good SQL knowledge
• Excellent client-facing and internal communication skills
• Excellent English written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Development or backend project experience from a CRS or GDS project
• Experience in Software Implementation or integration Project participation

As a plus:

It will be a plus knowledge iis, PowerSchell script.
Preferably, the candidate has worked previously in the airline industry or for a provider of inventory or sales and reservation solutions in a comparable travel service industry.

What we offer:

• Advance your qualifications and skill set from a job in the IT in global team
• Unique working environment where you communicate and work directly with the client
• Competitive salary, based on skills & experience
• Variety of knowledge sharing, training and self-development opportunities
• Friendly team
• State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions

Responsibilities:

Your main responsibilities will include:
• Provide direct customer service and support, including customer communication
• Troubleshooting
• Change of application customization
• Coordination of contact to 3rd level support (Call, Task and Service Management)
• Writing requirements and specifications for change requests
• Updating user manuals and release notes
• Testing of new releases before deployment to the customers (Maintenance and Release Management)

Apply by sending your CV in English please.