Position: Support Specialist
Company: Ascendix Technologies
Category: Support
Experience required: 1y
English level: pre

Responsibilities:
● Your main duty will be answering IT support requests and alerts, that mainly involves checks/restarts of servers and following pre-created guidelines. 
● This will include fast reaction and troubleshooting to numerous IT support requests and alerts, mainly involving checks and restarts of services. 
● The triage will follow the pre-created guidelines. 
● The support and maintenance of a large number of servers located in different countries and on different continents. 
● The maintenance of a fail-safe operation of services, ensuring minimum downtime and attention by analyzing and solving problems.

Required skills:
● Basic knowledge of Windows and Linux servers;
● Ability to remote into servers to get logs, check event logs;
● Troubleshoot network and services state;
● Experience with Cloud services;
● Ability to review and analyze information coming from monitoring systems (Nagios, Prometheus);
● Good written English communication skills;
● Good verbal English communication skills;
● Knowledge of Office365 and Microsoft Dynamics 365 is a plus.