Position: Customer Success Manager (Saldo Apps)
Company: Netpeak Group
Category: Support
Experience required: 1y
English level: upper

**Saldo Apps** is the company that cares about their Products being top-notch, their Employees feel great, and their Customers have only positive experience. We develop the product's ecosystem for small businesses and self-employed professionals to find solutions for their needs. We have started with the Invoice Maker, rapidly raised to the top positions on the US market, and now we also have such products as Receipts Scanner, Mileage Tracker, Point Of Sale with 20 000+ Users overall. On top of that, we are about to launch an app for personal and business financial accounting.

**So why is it great to work with us?**

1. No bureaucracy—we are flexible in making decisions and changes
2. A team of professionals in their areas and a great environment for sharing experience
3. Ambitious goals—we are sure our $1М ARR is the first step, and we aim at reaching $100M ARR in 4 years
4. Customer Success Project is only at its start, and we offer to grow and create together. As people cannot talk about Batman without Alfred, so we want our clients to talk about our apps and great Customer Service.
Join us and let's help millions of entrepreneurs together! :)

We are part of the Netpeak Group. About 20% of the Netpeak Group team is involved now in various initiatives to fight Russian propaganda. Some of them are in cooperation with partners, the Ministry of Digital Transformation of Ukraine and cyber police. There are several areas of volunteer projects in which we take part: content creation, advertising in social networks, promotion of Ukrainian products, humanitarian aid. The team "My City", which is part of the Netpeak Group as well, together with volunteers, is currently engaged in ensuring the livelihood of animal shelters, and also helps with the purchase of necessary items for some units of the Armed Forces.

** What do we expect from you?**
 
1. You have been working in Customer Support/Customer Success Manager roles for 1-2 years.
2. Client-oriented approach is your main tool. You know that a business cannot run without it’s Customers and know how to make them feel special.
3. You are not afraid of concerns or complaints. You see no obstacles in turning concerns into certainty about the product and service and know how to make complaints work for business.
4. A true detective. You can bring all the puzzle pieces together and solve the case for a Customer.
5. Excellent verbal and written English. We have clients all over the globe, and English is the perfect option to bring us all together.
5. Worked with any Live Chat software and familiar with Google Docs/Sheets/Slides.
6. Ability to work from 14:00 to 23:00 Mon-Fri (according to Kyiv and including 1-hour break).

**Would be a plus**

if you have worked previously in mobile

** What will be your tasks?**
 
1. Daily communication with Customers to build trusted and long-lasting relationships.
2. Managing reviews to solve complaints and create a positive company image.
3. Working on Customer Conversion, Engagement, and Retention
Active participation in team development—we expect your ideas and suggestions to grow into tasks and results.
4. Collaboration with our Product and Marketing teams to make our apps even better and spread them among bigger amount of Users.
 
**What do we offer:**
 
1. Salary based on the results of the interview.
2. Ability to work completely remotely.
3. Paid vacation and sick leaves.
4. Participation in conferences and seminars organized by Netpeak Group.
5. Compensation of 50% of the cost for external educational events.
6. Internal corporate discounts on various services, including discounts on English courses.
7. We provide convenient equipment regardless of the work format.