Position: Alert Support - Site Availability Response Team
Company: Make IT in Ukraine
Category: Support
Experience required: 2y
English level: upper

Your daily duties will include Caylent team face time, client face time, deployment, monitoring, support of applications and services 100% in English.

**Hours: based on Eastern Standard Time (GMT-5) Schedules**
● 2nd Shift USA EST Time **5PM-1AM**
● 3rd Shift USA EST Time **12AM - 9AM**
● Weekend Shift USA EST Time Open

**Responsibilities and Duties**

● Technical design
● Perform monitoring/alerting readiness assessments
● Complete work backlogs and projects
● Ongoing development and improvement of our offering(s) focused on customer site availability and platform incident response, reports as needed
● Participate in new client kickoff meetings
● Provide daily client update reports

**Requirements**

● Professional level of **English Fluency**
● A minimum of two years of support in a related field
● Team communication through these channels (Phone, Video, Chat, Email, Tickets - Jira)
● Expertise with at least one Alert Management tool (**Pagerduty, OpsGenie, AlertOps, VictorOps)**
● Expert with monitoring tools such as **Cloudwatch, Nagios, MRTG, Zabbix, SolarWinds, WhatsUp**
● Intermediate level or higher level experience **Linux Systems Administration Fundamentals**
● Intermediate experience managing **Cloud infrastructure in AWS**
● Intermediate experience in the **fundamentals of containers** and **Docker**
● Intermediate or higher knowledge level of remote systems management using **OpenSSH**
● Strong understanding of Linux logging subsystems
● Troubleshooting and managing Linux services (Intermediate)
● Understanding of **DNS fundamentals**
● Experience working with **wiki-based or markdown-based documentation** tools (Intermediate)

**Skills desired:**

● Intermediate to Advanced **Systems Administrator experience
Linux/Unix systems**
● **AWS Cloud or AWS Solutions Architect Associate Certification
● Linux/Unix Shell Scripting**
● **Kubernetes** fundamentals
● **Prometheus and/or Grafana**
● Knowledge of managing any specific **AWS Managed Services** including, but not limited to: **ECS, EKS, S3, Elasticsearch, Cloudwatch, EC2 Auto-Scaling -Groups, Route53, Cloudwatch Logs**
● Hands-on experience of one or more **CI/CD or Build/Release** tool
● IP Networking fundamentals
● Git for version control
● Terraform or any other infrastructure-as-code

**Benefits**
● 100% **remote** position with option to lease shared work space
● Paid in **USD**
● Generous holidays and **Unlimited paid time off**
● **Bonus payout** for each new certification
● **Paid for exams and certifications**
● Work with **cutting-edge technology** - NO legacy systems!
● Paid online continuing training
● Internal training
● Sophisticated **Internal library**
● Individual professional development plan
● **Free English Courses**
● Fun **corporate events
● DevOps & cloud community-centric corporate culture including Meetups, Conferences etc.**

**About Caylent:**
Caylent is a specialty Consultant and DevOps/Cloud Managed Services provider (DevOps-as-a-Service) with an emphasis on Kubernetes to software-enabled companies, mostly high-growth software startups. Our clients rely on Caylent engineers to architect, develop and integrate highly complex DevOps pipelines, including build automation, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
Part of our value proposition is that we structure our relationships with clients as real partnerships, where we become part of their team and share in their challenges and successes. That means every Caylent engineer is client-facing. Our engineers love the challenge of working on new stuff every single day without the corporate headaches.
We are only as good as each person’s contribution to the delivery. Enormous effort is put forth into nurturing each employee’s career development, professional curiosity, technical innovation, and client interaction. If these things matter to you, read on, and apply.