Position: Middle/Senior SysOps Engineer
Company: iDeals
Category: Sysadmin
Experience required: 3y
English level: upper

**iDeals**, a fast-growing product company specializing in secure business collaboration software. Our company is recognized as the most highly-rated and customer-centric in the virtual data rooms market. iDeals’ products are used by more than 100,000 companies and 500,000 users all over the world, mostly from the US and Europe.

We are a ​rapidly growing business driven by a tenacious commitment to providing a superior experience for all of our customers.

Now we are looking for a **SysOps Engineer** to join our Engineering team with a long-term mission. It’s a great opportunity to deep-in your technical skills and get an essential customer-facing experience. Also, you have a good chance to grow into the role of Senior SysOps Engineer / Junior DevOps engineer with us.

**WHAT YOU WILL BE DOING:**

- Participation in the deployment of new infrastructure elements and making changes to existing ones based on detailed technical specifications, assignments
- Work closely with first-level support in troubleshooting technical issues
- Provide operational support for SAAS, Private and on-premise infrastructure
- Automation of routine processes (integration and configuration of systems, simple scripting)
- Compilation and support of internal technical documentation and knowledge base building
- Supporting the Infrastructure: monitoring, resolving emerging problems, providing access, performing scheduled maintenance work
- Automate routine task

**WHAT YOU SHOULD HAVE:**

- Experience in a similar position (Junior DevOps, SysOps Engineer, System Engineer) - 3+ years
- Proficiency in English - at least Upper-intermediate level (B2)
- Proven experience with OS: Windows and Linux OS (installation, access control, user management, troubleshooting of system services and applications)
- Experience with DBMS: MS SQL Server, PostgreSQL (rights, database structure, backups, SQL queries)
- Experience with Web servers: IIS, Nginx (problem-solving, proxy)
- Understanding of the principles of client-server software, SPA, Frontend/Backend
- Basic understanding of widely used network protocols and their place in the OSI model and routing principles.
- The skill of using one basic monitoring metric: (Zabbix/ Prometheus / Grafana / ELK, etc.)
- Knowledge of tools for diagnosing network problems (log analysis, ping, trace, nslookup, fiddler/Wireshark, browser DevTools, OpenSSL)
- Knowledge of how to work with backups for various infrastructure components ( databases, files); 
- Disaster recovery strategies - basic level understanding
Writing and debugging simple scripts in one of the languages (PowerShell, Python, Bash, etc.)
- Basic experience with AWS
- Basic knowledge configuration management (Ansible/Chef/Salt/Puppet)

**NICE TO HAVE:**

- Experience with virtualization systems: Hyper-V or VMware
- Experience with Docker and Kubernetes
- Experience with IaC (Terraform)
- Understanding the basic security measures applied to various application/service component
- Ability to correctly configure network access rules

**WHAT WE OFFER:**

- iDeals Wellness Package: for medical insurance and health-related activities
- Mental Health Support Package
- Paid vacation, additional sick days, days off, and paid national holidays
- Paid sabbatical leave
- Unlimited learning and development opportunities (technology, business, and language training)
- Professional and self-development books and subscription services compensation 
- Sponsorship of participation in inspiration events, conferences, meetups
- Obtain the company’s support if you decide to become a speaker or writer
- Reimbursement of participation in sports competitions 
- International team-building activities 
- $1000 budget for home-office setup 
- High-end laptop and monitor based on your working needs
- $1000 budget for additional IT equipment
- Reimbursement of coworking space expenses
- Internal growth policies
- Regular performance and salary reviews 
- Generous internal referral program
- iDeals Surprise Boxes from the People Experience