Position: IT Support Specialist
Company: FLOW
Category: Support
Experience required: 2y
English level: upper

At FLOW, we believe in developing and nurturing talents to be future leaders who care about the communities that we interact with and the people within. As such, we are always on the hunt for motivated and driven individuals to join us on this exciting journey. We are currently looking for a vibrant and fun-loving person to join our growing team as an IT Support Specialist.



**Core Responsibilities:**
- Provide phone/email/Chat/helpdesk-ticketing technical support and systems administration to internal and external computer systems on hardware, software, network related problems and operations issues, including but not limited to connectivity, Internet access, electronic mail, file servers, phone, wireless and mobile devices.
- Install, setup, configure, maintain and troubleshooting all hardware, software, desktops, laptops, monitors, local and network printers, scanners and other peripheral.
- Support, manage and ensure operating capability of both the LAN and WAN networks both wireless and wired are up for all hours of operation.
- Provide support to hardware and software operations problems, including network connectivity, Internet access, electronic mail, accessing databases, file servers, print servers and wireless. 
- Automate and manage Helpdesk system daily to send user requested tickets to proper IT staffs for problems resolve and escalate notifications generate e-mail alerts if tickets are not promptly addressed to ensure appropriate service levels can be met.
- Provide documentations and instructions including network, security, desktop hardware and software standards, Internet usage guidelines and information access related procedures.
- Install, setup and configure new workstations and provide orientation to new employee instruction and technical assistance on the use of PC-based software for business, internet, email and connectivity.
- Manage remote administration, software distribution and installation of virtually application, service pack, update, hot fix to laptops, desktops and servers on the network.
- Coordinating equipment repairs with vendors. Continuously informing the end user on the progress of the resolution, keeping ownership throughout the ticket resolution, and always following up with the end user prior to closing the support ticket to ensure customer satisfaction.


**Qualifications & Skills:**
- At least 2-3 year in IT supporting/IT Helpdesk
- Good English
- Possess customer/service-oriented mentality
- Being proactive, willing to learn and to work overtime when requested
- Being social, communicative, calm and flexible when dealing with users
- Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks,
- Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers
- Configuring, Managing and Maintaining Networking Equipment
- Good understanding of both Linux and Microsoft-based platform support including SQL and Office 365
- Managing and Maintaining the Servers, PC’s, Routers and Switches
- Virus Protection and Eradication
- Configuration of workstation for domain


**Benefits:**
- Competitive salary package fixed in USD,
- Annual leave and paid time-off,
- Training and development programs for continuous learning,
- Ability to make flexible work arrangements or conduct remote work,
- Company events and activities to meet colleagues from other countries,
- A meaningful career to better the lives of others,
- Opportunities to advance your career horizontally and vertically.


Website: www.flow-tech.ai