Position: Support Analyst with German - work only from Wroclaw
Company: Luxoft
Category: Support
Experience required: no_exp
English level: upper

Project Description:
Are you a person of above-average drive, eager to learn, develop and improve based on continuous and objective self-analysis and peer feedback? Do you thrive in a fast-paced and dynamic environment where you must deliver workable solutions on time without compromising long-term strategic goals? If so, this may be the challenge you are seeking. It starts with you if you would like to work for a global organization where individual contribution counts and where your ambitions and abilities can make a difference, please apply now.
You'll be working in the eHelp team in Wroclaw. We provide provides customer with professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award-winning eCommerce platforms. As an IT Support Analyst, you'll play an important role in providing an excellence customer service to both internal and external users using our platforms.
Responsibilities:
• Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
• Taking ownership of each client issue through root cause and solution
• Interacting daily with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff
• Coordinating / escalating to other support teams and business groups
Mandatory Skills Description:
• Ideally 1-2 years of customer support experience
• Fluency in English and German (written and spoken)
• General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
• Extraordinary client focus, friendly and helpful approach
• Excellent communication skills, as you must be able to express yourself effectively in both business terms and technology terms
• Ability to work under pressure
• Team player