Position: Project Manager
Company: Opinov8
Category: Project Manager
Experience required: 3y
English level: upper

**WE ARE**

We are Opinov8 - a UK-based company. 
We provide relocation support to all Ukrainian employees and their families. 
We remain salary for all Opinov8-rs who defend the country in Ukrainian Armed Forces. 
You can work part-time and do volunteering, take care of your family, etc.
Join a gre8 Opinov8 team! 

**WE BUILD**

We are in the TOP-10 of the best PMOs of Ukraine by PMI UA Awards - you will join the PMO Team with the well-defined processes and support of your colleagues. You will be responsible for the management and delivery of the Support Unit. Projects pipeline covers different business fields and various geography (UK, USA, Europe).

**POWER YOU BRING**

• 3+ years of general project management experience on several small or medium size projects with an average monthly workload in the range of up to 10 people.
• 1+ years of Support Manager/IT Support/Help Desk experience.
• Solid knowledge about SDLC and Software Engineering Process.
• Broad knowledge about project management standards and practices.
• Hands-on experience with Jira/Confluence (or relevant systems) - able to configure workflows, access, board settings.
• Proven experience in setting up support process/workflow.
• Experience in managing active incidents, creating incidents reports.
• Understanding of L1/L2/L3 support levels.
• SLA definition experience.
• Strong communication and interpersonal skills.
• Strong problem-solving skills, root cause analysis.
• Process management with the ability to multitask and prioritize.
• Ability to work and lead processes independently.
• Experience in process documentation creation and processing.
• Understanding of crisis management, support workflows, policies, and processes.
• Proven troubleshooting skills.
• English level: upper-intermediate or higher. 

**WHAT YOU WILL DO**

The Project Manager ensures delivery and continuity of daily operations, support, maintenance, and administration for a company portfolio of projects and works on strategy, prioritization of support, and other needs. Among them:

• Improvement and management of the Support Unit processes and flow;
• Communication and collaboration with clients and stakeholders;
• Assisting with Bug/CR/Incidents identification, processing, and resolution;
• Operational tasks for projects’ maintenance;
• Resolving/escalating team’s blockers;
• Monitor, report, analyze and escalate on service alignment based on SLA and with agreed SOWs;
• Status reporting and invoicing;
• Identify, analyze, prioritize, mitigate and communicate project risks;
• Configuring and keeping up to date with support projects key indicators;
• Updating and maintaining documentation;
• Managing Support Team;
• Support Unit workload and delivery planning;
• Creation and implementation of a development plan for the Support Unit;
• Ownership on Support Unit delivery;
• Work under the supervision of Head of PMO.

CAREER PATH
Opportunity to develop in Support Unit Lead.