Position: Customer Support Specialist
Company: Bidsbee
Category: Support
Experience required: 3y
English level: upper

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key responsibilities

Effectively handles inquiries and requests from corporate and professional traders (live chat and email)
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the  vision, initiatives, and objectives
Cross-team interactions

Requirements

Experience in live chat support
You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bidsbee’s practice.
Experience and a deep interest in working with Finance, Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations, ability to handle requests and inquiries is essential
Good communication skills in English, other languages are a plus
Passionate about cryptocurrency and blockchain world
Detail-oriented
Security and privacy focus