Position: Customer Support Specialist
Company: Digital Cloud Technologies
Category: Support
Experience required: no_exp
English level: upper

Responsibility:

— Engaging in effective client communication by providing lucid instructions to resolve emerging issues (via email).
— Gathering information about uncommon or specific issues to assist supervisors or the technical team.
— Replying to customers' reviews to provide fast and effective problem-solving. 
— Taking part in the localization process (an accurate translation).


Skills:

— Proficient in advanced PC usage.
— Demonstrates a high level of English proficiency, particularly in written communication.
— Exhibits robust written communication abilities.
— Possesses adept analytical skills.
— Displays exceptional systematic problem-solving skills, coupled with the capability to think innovatively.


Will be a plus:

— Experience at a technical service desk/call center providing technical support.
— Experience with online customer support services such as Zendesk, Freshdesk, etc.
— Foreign languages.


We offer:

— Flexibility: Work from the comfort of your home or any location that suits your lifestyle.
— Autonomy: Take ownership of your tasks and manage your work in a way that suits you best.
— Collaborative Environment: Despite working remotely, you will be part of a close-knit team that values open communication and mutual support.
— Professional Growth: We are committed to helping you develop your skills and advance in your career.
— Impact: Contribute to meaningful projects.