Position: Support Engineer
Company: ScienceSoft
Category: Support
Experience required: 1y
English level: intermediate

❌LOCATION - NOT IN UKRAINE

**You will be a part of team of 5 Support Engineers with one supervisor, covering 24/7 with periodic night shifts (1 night every 3 days)**

**RESPONSIBILITIES:**

👉🏻respond daily to customer inquiries in a timely manner;
👉🏻provide customers with timely resolution of technical issues;
👉🏻establish remote sessions to assist customers with the troubleshooting;
👉🏻maintaining of clients systems;
👉🏻answering questions from customers about the features and capabilities of the system;
👉🏻preparing description documentation for new features;
👉🏻creating of knowledge repository based on managed incidents for further usage by the team.

**REQUIREMENTS**

⭐️0.5+ year of experience in technical support;
⭐️fluent English – Intermediate+ (B2) level and higher is required;
⭐️previous QA/Tester experience or technical trainings.
⭐️good communication skills, experience in business correspondence in English;
⭐️Experience with database management systems (MySQL, MS SQL), Jira, SVN, MS Application Server IIS;
⭐️At least basic knowledge of SQL, XML;
⭐️Proactive position, strong sense of empathy with customers using our products;

🔥**WE OFFER**🔥
⚔️Medical insurance
⏰Flexible working hours
🛋To work from home
👽20 days of fully paid annual leave
🤕 5 business days of fully paid sick leave (annual)
🧠Courses of English and German (after war)