Position: Business Analyst
Company: Devlight
Category: Business Analyst
Experience required: 3y
English level: upper

Job description:
As a Solution Consultant, you will be responsible for leading the definition and specification of customer solutions especially in the domains of sales order capturing and processing and CPQ, in various channels like Retail, Telesales, online in Telco. Bridging the transformation challenges of
multiple legacy systems with a unique front end sales engine and orchestration layer. The solutions are based on omnichannel, multiplay sales and delivery orchestration product. In cooperation with
Product Management you will help to define the evolution of the product and ensure that customer projects can be implemented with the least budget possible.

Responsibilities:
 You work closely with key stakeholders in translating the needs of the business to
enable delivery of successful IT and business change.
 You will analyze customer business requirements and define the end-to-end customer
solution based on the product capabilities.
 Together with the Project Manager you will work on defining project scope and guide
effort estimations for the delivery organization.
 You will be involved in intensive customer communication in order to understand and
align customer requirements.
 You are overall responsible for the technical solution from initial customer
conversations and requirements until final delivery and go-live.
 As such you are also responsible that the proposed solution can be implemented with
the least effort, risk and budget based on the customer product offerings.
 To analyze, document and ensure the client requirements. Elicit requirements using
interviews, document analysis, site visits, business process descriptions, use cases,
scenarios, task and workflow analyze, stakeholders mapping.
 Analyze and document business requirements and translate these to functional
specification and design and map these to technology, process flows, interfaces,
attributes, business rules.
 Make presentations/demonstrations/ Proof of Concepts (POCs) to stakeholders.
 Serve as the conduit between the customer community (internal and external
customers) and the software development team through which requirements flow.
 Effectively communicate with internal teams and customers clients to deliver functional
requirements like GUI, screen and interface designs.
 To estimate costs, conduct requirement analysis including technical and commercial
feasibility analysis. Estimate and present costs, schedules, and business risks associated
with specific situations. Determine and verify business requirements and functional
specifications for projects
 Get buy-in on functionality that affect multiple stakeholders across various business
communities through the appropriate channels (ad-hoc calls, emails, raised in specific
forums).
 Lead workshops and business discussions to clarify issues, promote existing capabilities/
functionality (with emphasis on minimum customization) and filter out non-strategic/
unacceptable requirements.
 Act as (proxy) product owner or functional lead, and analyst/consultant guiding the
agile deliveries from inception till go live in close cooperation with the customer

Requirements:
 5+ years of professional experience in comparable position
 Sales Order Management and Product Catalogue/CPQ in Telco
 Proven problem solving and analytical skills
 Experienced in applying Agile methodologies, Scrum
 Excellent verbal, written, and interpersonal communication skills
 Logical and conceptual thinker with great attention to detail and can-do attitude
 Professional experience in defining IT solution based on customer requirements,
preferable in the Telecommunications industry
 Understanding of business process definition and documentation
 Commercial awareness with regard to costing of projects and the impact on the
business
 Fluent in English
 Preferably experience in designing and implementing sales order management
solutions, CPQ, API’s, BI solutions/MS reporting services and the design, maintenance
and documentation of the logical data models