Position: IT Desktop Support Engineer (Onsite - See locations)
Company: Sunvery
Category: Support
Experience required: 3y
English level: upper

Overview
🔥We are looking for IT Desktop Support Engineer to start ASAP🔥

🔎 Company
ITExpertUS is the most reliable Software Development Company in Chicago that offers a complete portfolio of IT solutions for small and medium businesses. We offer end-to-end IT solutions for each key element of IT infrastructure – software, hardware, supplies, and ongoing support. We are a one-stop-shop for IT needs.

ITExpertUS Inc. a high-performance global software solution company, was established in the year 2017 Headquartered in Chicago IL – USA, located globally with onsite and offshore development centers in Chicago, Mohali and Bangalore in India and strategic sales centers in Singapore, Malaysia, Dubai and Toronto.

Since 2017, we develop the best in-class IT applications from scratch by using our customers concept and ideas for high performance delivery to get you on new technologies platforms with aim to deliver the industry solutions whether it is web, mobile or any other devices.

We partner with AWS, Forbes, IBM, GoodFirms, Microsoft, NETSCOUT, Opengear etc.

Currently, we are urgently looking for IT Desktop Support Engineer
🔥 Experience in a similar role: 2+ years
⚙️ In-depth knowledge of:
● Windows OS (Windows 7 & 10)
● Microsoft Office & Office 365 applications
● PC/Laptop hardware
● PC/Laptop peripherals, including printers
● Mobile devices

➕ Basic knowledge of:
● Active Directory
● Exchange
● Apple OS

✔️ English and Local Language Ability
● Speaking – Excellent
● Writing – Excellent
● Reading – Good

💪 Roles and Responsibilities
● Responding to client support requests.
● Contacting clients to find out the nature of the problem.
● Travelling to the client’s location or connecting via a remote link.
● Troubleshooting hardware and software issues.
● Installing and maintaining hardware and computer peripherals.
● Installing and upgrading operating systems and computer software.
● Troubleshooting networking and connection issues.
● Advising on software or hardware upgrades.
● Providing basic training in computer operation and management.
● Completing job reports and ordering supplies.

❗️Desired Experience
● Computer OS/Peripherals troubleshooting
● Handling Different PC Operating Systems ( Windows 7/8 and 10)
● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) ●
Basic knowledge of SOE and group policies
● Printer support
● Good knowledge of MS Office tools installation & troubleshooting
● Excellent customer service and people skills
● Field experience supporting a variety of technologies and services
● Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and
virtual operating systems
● Ability to manage time and resources to meet or exceed expectations in high-profile situations while
maintaining professionalism under pressure

👍 Personal Attributes
● Strong analytical and problem-solving capabilities
● Well organized and extremely detail-oriented
● Strong customer service ethic and great communication skills, both oral and written
● Passionate about delivering quality no matter what you are doing
● Can work both independently and in a collaborative team-oriented environment
● A self-starter, motivated to push the limits and think outside of the box
● Fondness for solutions that are simple, elegant, and effective
● Ability to work with and maintain confidential information

📍 Job Locations
Spennymoor
Stockport
Swindon
Slough
Exeter
Waterlooville
Belfast
Letchworth
Giessen
Saarbrucken
Surabaya
Le Havre
Belgium

😍 More details
- Fast hiring process
- Quick start
- Good Growth possibility
- A big Enterprise client
- Long-term contract
- Onside position
- A schedule will discuss on interview

📩 Interested? Feel free to contact me for more details!