Position: IT Support Agent
Company: Luxoft
Category: Support
Experience required: 1y
English level: upper

**Responsibilities:**
Answering user calls, cases and emails, trying to identify the root cause of an issue, conducting first level of troubleshooting, thus general IT practices awareness is highly appreciated
Monitoring ticket system for new incidents
Direct incident resolution using knowledge base
Route issues to responsible teams for resolution
Work closely with other IT support teams to ensure timely incident resolution
Communicate to users to set their expectations and ensure CSAT is met
Luxoft team operates in WFH mode mainly. Work from Kyiv office is possible upon request.
**Mandatory Skills Description:**
English (Upper-intermediate/Advanced), previous experience in support services or system administration, experience dealing with a high volume of incoming calls
**Nice-to-Have Skills:**
Active Directory, VMWare, vSphere, Horizon Client, ServiceNow
**Languages:**
English: C1 Advanced