Position: IT Support Specialist
Company: Tacans
Category: Support
Experience required: 1y
English level: pre

As the number of projects in Tacans grows, we are looking for highly motivated and talented IT Support specialist to enforce our team.  
The individual will support us with growth of our IT infrastructure and provide exceptional support to colleagues. You will work closely with our CTO, ITOps, IT Security and internal team members to strengthen the IT backbone supporting the company and our products. This is a fantastic role for an IT professional looking to level up their career and contribute to a high-growth startup. 

**Responsibilities:**
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently. 
- Installing and configuring computer hardware, software, systems, networks and printers. 
- Microsoft Azure, G-suite services set up from scratch and follow-up management. 
- Managing and provisioning infrastructure resources for internal users such as DevOps teams and external users including customers and partners.  
- IT infrastructure management functions including configuring, managing, and delivering IT environments using on-site and off-site data centre and cloud infrastructure resources . 
- Support the implementation of new solutions or applications. 
- Establish accounts for new users and assist with password or login problems. 
- Setting up and authorizing software, hardware, and server resources for new users. 
- Troubleshoot and resolve issues with software or hardware. 
- Managing help desk and ticketing systems. 

**Requirements:**
- On-hand experience in a similar position. 
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations. 
- Knowledge of TCP/IP, IP routing, LAN switching, VPN tunnelling. 
- Previous experience with Microsoft Azure, G-suite services set up/maintenance is a must. 
- Knowledge of virtualization tools (VMWare/HyperV). 
- Knowledge of database maintenance and system security. 
- Ability to keep up with technical innovation and trends in IT support. 
- Strong interpersonal and communication skills.

**We provide: **
— Necessary equipment for work;
— Ability to work in the office, remotely or a mix;
— 22 vacation days and 15 paid sick leaves;
— Insurance (VIP);
— English lessons with native speaker;
— Psychologist.