Position: Technical Support Specialist
Company: Varyence
Category: Support
Experience required: 1y
English level: upper

Requirements:
— Experience troubleshooting Windows desktop, laptops, and servers;
— Basic understanding of computer networking, Windows Active Directory, DNS, etc;
— Familiarity with live chat support with tools such as intercom or similar;
— Excellent English verbal and written communication;
— Ability to isolate and diagnose issues to understand root causes;
— Handle sensitive information with confidentiality;
— Document and keep updated troubleshooting steps and FAQs;
— Support users via zoom remote support screen sharing calls;
— Experience troubleshooting Mac laptops a plus but not required;
— At least 6 months of experience customer support preferred but not required;
— At least 6 months of professional experience required (or completion of a technical training program in computer networking, Windows Active Directory, DNS);
— For this role you must be available during US Eastern Business Hours (9am-5pm).

Desired but not required experience:

— Microsoft Intune and MDM;
— Experience in security and compliance environments.

Core Personal Competencies Needed:
— Ability to work with other team members and a desire to help others;
— At least strong intermediate English verbal and written communication skills;
— Excellent attention to detail;
— Patience in helping people troubleshoot issues;
— Excellent work ethic and responsive attitude;
— Self-motivated, organized, and methodical and desire to learn and grow;
— Excellent professional and personal references and ability to clear a background check.

Benefits we offer:
— Stable working environment where you can develop and grow your skills;
— Career opportunities within a multi-national company;
— Highly competitive salaries;
— High-growth career path with a rising company;
— A supportive team that values your input and suggestions and is fun to work with;
— Health insurance coverage;
— Nice office with heating, air-conditioning, break rooms, snacks and espresso machine;
— Car parking available;
— Fun company-sponsored events and activities;
— Paid training days;
— Paid vacation days;
— Paid sick days;
— Work Visa Sponsorship and relocation packages available for certain positions.