Position: VIP Account Manager in Warsaw
Company: Tango me
Category: Support
Experience required: 2y
English level: fluent

Now is your chance to join the world of live streaming! 

In 2021 Live was a $70 billion industry. By 2027 it's expected to reach $240 BILLION!

Trust us - you don’t want to miss this incredible opportunity to be a part of this exciting and dynamic trend here at Tango Live!

But what is Tango?
Founded in 2009, Tango is a live streaming platform that grew from a small office to over 400 employees spread across the US, Israel, Cyprus, Ukraine.

Together we are united in our vision to transform live streaming into a place where artists, entertainers, and creators are empowered to easily and quickly build independent businesses around their talents.

To help us reach this incredible goal, we need a talented and brilliant **VIP Account Manager** to join our amazing VIP team.

**Responsibilities**
- Manage on a daily basis close relationships and support with our VIP users
- Keep track and monitor the VIP users activity daily, including sales and up-sale promotions.
- Build personal relationships and create a personalized experience for them.
- Track and monitor the VIP players activity on a daily basis.
- Provide customer care through various channels and handles.
- Gather feedback and propose improvements to customer experience.
- Cross teamwork with all aspects of marketing, monetization, features and products
- Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level

**Requirements**
- Fluent English - must
- Previous experience at sales or customer support roles, preferably from B2C companies
- Strong communicator, customer-centric, proactive and target driven
- Passion for social apps - advantage
- Knowledge of additional languages (Indian, Arabic, Turkish) - advantage
- Prior experience with support tools (Zendesk, Intercom, etc)- advantage

We believe in a culture of growth, learning, and success! If this sounds like you, send us your resume so you can join in on this incredible live streaming trend!