Position: Email Support Manager
Company: Synergy Media
Category: Support
Experience required: 2y
English level: upper

A professional Email Support Manager is needed for an international marketing agency SynergyMedia

**ABOUT US**

SynergyMedia.io is a leading performance marketing agency with its headquarters in Miami (US), Dubai (UAE), and Warsaw (Poland). The main pride of our company is our team! We gathered 60+ best professionals in digital marketing and continue to grow fast! Currently, we have two main divisions in our company: Email Marketing Department and Media-buying Department. Every year we grow by 800%+ due to our teams, who transform digital marketing into a never-ending journey full of benefits and new achievements. 

We have created an environment where the best talents have everything they need to implement their ideas — the freedom to act, inspiring ambitious goals, the openness of the team, and the invigorating atmosphere. Never-ending growth — this is what makes us an extremely successful performance marketing business.
Join the SynergyMedia.io team and grow faster than ever before!

**ABOUT POSITION**
Currently, we are looking for a Email Support Manager who will strengthen our Email Marketing Team. We believe that you are among them, right?

**You will have the following tasks:**
Manage large amounts of emails
Support customers by providing helpful information, answering questions vie email, and responding to complaints
Identify and assess customers' needs to achieve satisfaction, provide accurate, valid and complete information
Follow communication procedures, guidelines, and policies

**Required skills:**
High level of knowledge of the English language (minimum — Upper-Intermediate)
From 2 years in a relevant position / with similar tasks/experience
Experience with email tools like (Thunderbird, Sparkemail, Postbox)
**
What do we offer:**
Work in a team of the best email marketing professionals
Work in Tier-1 countries (US, GB, CA, AU) with an audience of more than one million per month
Freedom and a large space for the implementation of own ideas and influence on the result


So, if you are a true Email Support Star, what are you waiting for?
Apply for the position and join our team!