Position: Head of Customer Support
Company: BraveRave
Category: Support
Experience required: 3y
English level: fluent

**Professional and personal competencies:**
- Experience of managing and supervising support team of 3 years or more;
- Mandatory work experience in IT company;
- Experience in building support processes and their automation;
- Experience in creating a knowledge base and training employees;
- Ability to resolve conflicts;
- Exceptional customer orientation;
- High level of analytical thinking;
- Advanced English

**Main tasks:**
- Management of remote support team
- Development of support processes, their automation and control
- Maintaining effective team work and its development
- Increasing team efficiency indicators in order to increase financial indicators of business