Position: Customer Success Manager
Company: Elai
Category: Sales
Experience required: 1y
English level: upper

**Elai.io is a rapidly growing AI Deep Tech startup with a focus on video generation with digital avatars. We are a global company with Ukrainian roots, and HQ in Barcelona, Spain. Within 2 years, over 2000 happy clients already achieved great results with Elai AI-power and more to come! 🚀**

With our expanding team, we are seeking an experienced Account & Customer Success Manager to join us. As an Account & Customer Success Manager, you will play a crucial role in managing and nurturing relationships with our valued customers.

**Requirements:**
– Proven track record as an Account Manager or in Customer Success, preferably in the B2B SaaS industry.
– Excellent written and verbal English skills.
– Strong negotiation and listening skills.
– Ability to deliver engaging presentations and demonstrations.
– Familiarity with CRM systems (such as Pipedrive) and messaging tools.
– A data-driven approach to sales and customer success.
– Ability to handle business and technical inquiries, and effectively communicate them to the team.
– Strong problem-solving skills and ability to provide effective solutions.
– Collaborative mindset and ability to work closely with sales and product teams.
– Strong analytical skills to track and analyze customer analytics and statistics.
– Passion for AI and a desire to learn and stay up-to-date with industry trends.

**Responsibilities:**
– Build and maintain long-term, trusting relationships with Elai customers, including managing relationships with risky customers, and addressing churn.
– Collaborate with key accounts to understand their specific needs and goals, and provide tailored solutions to meet their requirements.
– Assist in the invoicing and renewal process, ensuring timely and accurate invoicing and managing customer renewals.
– Gather customer feedback to improve the Elai platform and enhance customer experience.
– Track and analyze customer analytics and statistics to identify opportunities for growth.
– Report to the Sales Lead and provide regular updates on customer accounts.

**We offer:**
– Competitive salary based on qualifications and contributions.
– Paid vacation and sick leaves.
– Flexible working hours.
– Opportunity to work with a young, friendly, and qualified team.
– Great career opportunities in a fast-growing startup.
– Fully remote work.

**If you are a motivated and experienced professional who is passionate about AI and thrives in a fast-paced startup environment, we would love to hear from you! Apply now to join our team at Elai.io.**