Position: L3 Technical support engineer (Software engineer)
Company: True Item LLC
Category: DevOps
Experience required: 1y
English level: intermediate

**What’s the proposal?**

Our small Ukrainian company offers its product to the customers (Ti-Rate billing business-platform), as well as consulting services: implementation, migration, configuration and technical support of third-party billing solutions. Our clients are mobile operators around the world.

We invite an engineer (junior or middle) to our united team to solve technical support issues (line 3) in billing systems (telco domain).

**What makes us special?**

- you can gain experience in working with a wide range of software solutions, as you will solve problems at the junction of different businesses and software systems using different technologies;
- we have no restrictions on job responsibilities, while there are a large number of tasks in low-code development, DevOps, CI / CD with which you can grow in different directions;
- we value not the amount of routine work performed, but its automation, since for our small team (30 people) human resources are extremely valuable;
- we try to create the most open, understandable and transparent relationships in the team with a minimum of bureaucracy.

**Required skills**
— Hand-on experience in any *nix OS (e.g., SunOS, Ubuntu, Red Hat preferably, etc.)
— Scripting: shell, python, etc.;
— Knowledge of HTTP protocol, and REST API
— Basic understanding cloud, automation, virtualization and containers (like docker, k8s);
— Understanding of common file formats: JSON, XML
— Experience in Systems connectivity or basic networking design and implementation
— Strong problem solving skill: ability to read application logs and identify problem cause;
— Intermediate English.
— Proactive attitude;
— Fast learning abilities;

**As a plus**
— Basic knowledge what are DBs(MongoDB, PostgreSQL);
— Software development experience;
— Knowledge of monitoring tools (ELK, Zabbix and etc);
— Billing and Rating systems experience;
— Experience with Telco domain systems.

 **We offer**
— Flexible work schedule (including work from home);
— Comfort working environment;
— Multiple opportunities for on-the-job learning and professional growth.


**Project description**
— New products and configurations delivery;
— Performing analyses on software application functionality and suggesting improvements;
— Troubleshooting of complex multicomponent systems;
— Understand and analyze customers’ problem, find appropriate and acceptable solutions.