Position: UX Research
Company: Autodoc
Category: Marketing
Experience required: 1y
English level: pre

We love cars and everything related to them, and we work in e-commerce. In 2008, our team started the business with several dozen parts positions, and today we sell about 3.7 million products for 166 car brands. We are real friends with clients from 27 EU and EEA countries. As of 2020, our customer base has reached 5.3 million active B2C and B2B clients. We are dedicated to working, and so we expect our revenue to exceed €1.0 billion

Participation in sociological research (qualitative and quantitative);

- carrying out planned sociological, customer & user experiences researches;

-conducting usability tests and studies on web and app environments

- creating customer journey maps and detailed analysis;

- independent building a way to work with clients and customers;

- analysis of user metrics, customer behavior and pain points;

- analysis and building of personas and customer portraits;

- independent proposal of conclusions and recommendations;

- independent initiation & methodical design of research;

- planning of multi-stage studies as agreed;

- supervising J and M CX researchers.

Responsibilities include, but are not limited to:

- Performing end-to-end UX research from requirement understanding & scoping until planning and delivery of final results

- Uncovering user behaviors, needs, and motivations in order to design new products & services and testing/improving existing ones to add value to user

- Employ NN heuristics, voice of customer, experience mapping, affinity diagrams, statistical analysis, and other current design & research tools and methods to triangulate users' pain points and derive actionable recommendations

- Provide actionable and meaningful data-driven insights that represent the voice of multiple users in impactful and creative manner using visual storytelling, customer journey maps, personas, analysis reports, etc. to communicate and inspire product and design decisions

- Pro UX practitioner in a myriad of qualitative and quantitative approaches like usability studies, benchmarking studies,, diary studies, surveys, a/b tests, user interviews, etc. in exploratory, generative and evaluative research methods with the ability to work autonomously and deliver high-quality output

A user researcher is an experienced practitioner who can plan and conduct user research on larger teams and more complex services. At this level, you are expected to:

- create user-centric practices in new teams

- align user research activities with broader plans to communicate the service offering

- supervise and develop other user-researchers in order to guarantee and improve research practice

Required Experience:

Quantitative research skills using SPSS or similar statistics tools and systems like Qualtrics

Experience working in remote teams

Conducting insights survey, moderating usability tests and facilitating workshops, customer demographics & churn analysis, etc.

What do we offer?

Only innovative projects and advanced technologies
Complete freedom for bright ideas and bold decisions
Work in the international team of professionals willing to share their experience
Ability to switch to another project that is interesting for you
Professional growth: free external and internal professional training courses and certifications
Paid business trips and payment for participation in conferences
Paid corporate language classes (English, German, Polish)

For your convenience

Work on your terms — you can work remotely and choose a flexible schedule
28 paid vacation days, 1 day off, national holidays, and unlimited sick leave
Friendly team buildings, cool corporate events with
Corporate wellness activities with colleagues
Corporate gifts on the first working day, birthday, anniversary of work, birth of a child
AUTODOC discount program