Position: Salesforce Developer/Administrator
Company: ELEKS
Category: Other
Experience required: 2y
English level: intermediate

**What you’ll be doing … **
• Documenting processes, including error reports and changes to field history tables.
• Driving best practice in Salesforce data entry and maintenance within the business.
• Daily administration and support of PA’s Salesforce database, including managing user 
setups, roles, profiles, workflows and groups
• Managing complex workflows and data validations
• Building routine and ad hoc custom reports and dashboards in line with business 
demand
• Owning the integrity of the data, cleansing as required and advising business 
stakeholders on best practices
• Supporting our consultant Agency by configuring Salesforce data exports which can be 
imported into our downstream Data Warehouse. This configuration may require some 
changes to the way the data is stored in Salesforce
• Proactively engaging stakeholders to identify areas for improvement that align with 
growth and retention goals
• Project managing a prioritised pipeline of platform improvements
• Managing the support needs of Salesforce users in a timely fashion
• Developing training and support documentation for users and delivering Salesforce 
training to new staff members
• Promoting a data-driven culture in the organisation and playing an active part in 
supporting the work of our Data Pod as it develops the data strategy
• Supporting the integration and maintenance of Salesforce data with other data sources, 
working with the Data & Insights function (Data Pod)
• Driving good practice on data entry in the commercial area
• Responsible for Salesforce data input, quality and integrity – technical and processes
**What you’ll need …**
To be successful you’ll have significant Salesforce Administration experience combined with an 
understanding of best practice and functionality. This expertise will provide you with the 
confidence to interact professionally with a diverse group of executives, managers and subject 
matter experts.
**Are you …**
• Able to translate business requests into data insight reports
• A Salesforce admin with a strong commercial and data mindset, who can work closely 
with the Data & Insights function in the business?
• An outstanding communicator, confident in working collaboratively and positively with 
employees and customers?
• Experienced with data manipulation, data cleansing, de-duplicating data?
• Expert at configuring Salesforce systems for optimised integrations; able to deploy new 
Salesforce integrations and support linking Salesforce with other business data sources 
for end-to-end customer view. 
• Able to perform Salesforce upgrades and liaise with our Salesforce account manager to 
ensure we get quality support and the best from our contract?
• Used to performing database maintenance tasks, including diagnostic tests and 
duplicate entry cleansing?
**Do you have …**
• Strong experience in ensuring optimal performance of Salesforce systems and products 
including managing Salesforce roles, profiles, sharing rules, workflows, and groups?
• Experience documenting processes, including error reports and changes to field history 
tables and driving best practice in Salesforce data entry and maintenance within the 
business?
• Excellent working knowledge of CRM systems, with the ability to advise executives on 
how the business can implement improvements and drive customer success in the 
organisation?
• Project management and agile working skills to gather business requirements, prioritise 
workload and iteratively deliver results?
• Experience of administrating Salesforce, including user management, creating 
workflows, managing reports and dashboards?
• Experience with manipulating Salesforce and Pardot data and producing Salesforce 
reports/dashboards and pushing them out to other systems?
**Technologies** 
• Salesforce Certified Administrator
• Experience working with Pardot and related marketing automation solutions
• SQL and advanced Excel skills (preferred)