Position: Sales and Support Engineer
Company: Siteplus
Category: Support
Experience required: 2y
English level: fluent

Required skills

● Positive, coachable attitude and willing to adhere to our core values.
● Experience with hosting systems such as cPanel, Plesk, WHMCS (must have).
● Understanding of the Web, including FTP, HTTP, DNS knowledge.
● Solution architecture (functional and technical).
● Excellent soft-skills and business acumen.
● Exceptional troubleshooting and problem solving skills.
● Fluent written and spoken Business English and excellent communication skills.
● Knowledge of DNS, SSL. and understanding web hosting error codes (eg. 404 etc).
● Basic understanding of web content file systems and file servers.
● Linux Command Line basic knowledge.
● Ability to efficiently manage multiple responsibilities, projects, and deadlines.
● Ability to create customer-facing collateral (such as solution design or proposals).

As a plus

● Experience working with or basic understanding of various other technologies such Cloudflare, Docker, Kubernetes, NGNiX Google Cloud Platform, AWS, etc.
● Javascript, CSS, HTML, JSON, PHP.

We offer

● Competitive salary.
● 24 days per year of paid vacation, paid sick leaves.
● Salary paid bi-montly.
● Regular team-building events and parties.
● Friday lunches, drinks, and much more!

Responsibilities

As a Sales and Support Engineer, you’ll be working directly with resellers in the hosting and domain industries ranging from high-profile enterprises-to-SMBs. We are looking for a person with exceptional written and oral communication skills, a passion for technology, self-motivated, and highly organized.

● Customer (partner) support accounts for up to 50% of your daily tasks.
● Identify and help to troubleshoot or resolve problems associated with customer websites, website hosting, or integrated 3rd party platforms such as cPanel, WHMCS, Plesk, etc.
● As a Siteplus product SME, you will lead pre and post-sales activities (such as product demonstrations, solution designs, creating proposals, project management, etc).
● Create and manage product technical or internal documentation.
● Cross-functional internal support to assist with Project Management, QA, Product Design, and Pre/Post Sales.
● Account ownership and accountability (with a target of 90% or higher partner CSAT).
● Full life-cycle case management.

Project description

Siteplus is a global web presence leader. Founded in 2015, Siteplus has come a long way to stand as a best-in-class website builder and e-commerce platform with over a million active subscriptions worldwide. With startup energy and a skilled, passionate team, the company is perpetually growing.

Recently Siteplus became a part of Newfold Digital — the leading web technology company that helps millions of small-to-medium businesses worldwide. Newfold Digital network includes such brands as Web.com, Register.com, BlueHost, HostGator, and others.