Position: Category Moderator (Customer Support)
Company: BotsCrew
Category: Support
Experience required: 1y
English level: upper

Required skills:
— 1+ years’ experience providing operations assistance, customer service, administrative support, or similar function in an online environment
— Strong communications skills, with fluency in written and spoken English
— Excellent attention to detail
— Ability to master and adapt to quickly changing, complex processes
— Strong critical thinking and problem-solving ability
— Dependable, flexible, and team-oriented

As a plus:
— Experience with a customer support ticketing system (Example: Kayako, Zendesk, etc.)
— Experience or working knowledge in any of our categories (legal, tax, cars, etc.)

We offer:
— Time off throughout the year (paid and unpaid)
— Professional development support and encouragement
— Resources to help improve your overall well-being
— Free membership to dive into JA product

Responsibilities:
— Manage open question inventory including closing duplicate questions, re-categorizing and updating questions as needed
— Escalate Customer and Expert concerns and policy violations through established reporting processes to appropriate support services
— Assist CS in reaching out to Experts on behalf of customers needing assistance
— Handle sensitive personal data with the utmost integrity
— Special projects as needed to assist in improving Expert quality and Expert acquisition