Position: Support Manager with Portuguese
Company: PromoRepublic
Category: Support
Experience required: 1y
English level: upper

PromoRepublic has a tailored solution for Multi-Locational Brands in Franchise and Direct Sales industries. We are organizing a strong marketing team to build thought leadership and brand awareness in the marketing technology market.

**Working hours:** full-time (9pm- 6am Kyiv time-zone) Mon-Fri

**Key responsibilities:**
- Provide customer support via e-mail and online chat;
- Assist with clients’ requests and resolve issues;
- Gather feedback and ensure customers' satisfaction;
- Writing and adding articles to HelpCenter;
- Conducting webinars and workshops;
- Other operational tasks

**What experience we are looking for:**
- 1+ years of industry experience in support
- Written and spoken fluency Portuguese and B2/C1 English
- Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness
- Excellent communication skills;
- Experience with support automation tools: Intercom, Kibana, Mixpanel will be advantage

**We offer:**
• Working in an international Marketing startup with a team distributed around the globe
• Competitive Salary
• Health insurance
• Fast-paced and growing company environment in the stage of going upmarket
• Opportunity to make a difference and implement your ideas
• Open remote work policy