Position: Operations Manager (Support Lead) #9541
Company: Infopulse Ukraine
Category: Support
Experience required: 3y
English level: intermediate

Profile Requirements & Responsibilities	
• Leading L2 \ L3 support team in .NET technology stack; 
• Identifying and resolving issues critical to the clients’ strategic and operational success; 
• Contributing to the delivery and presentation of the client;
 • Being actively involved in business development activity; 
• Initiating new services and product development to clients; 
• Planning and staffing engagements; 
• Coaching and supervising project teams. 

Requirements: 
• Proven successful track record; 
• Strong strategic thinking skills and sound commercial acumen, pragmatic and logical approach to analysis and problem-solving; 
• Preferable international experience; 
• Pre - Intermediate written and spoken English, Ukrainian and Russian is a must; 
• Excellent written and verbal communication skills; 
• Personal drive to deliver results within tight deadlines; 
• Effective team player, strong interpersonal skills; 
• 3+ years of people management experience; 
• Service & Support experience; 
• Management and leadership experience; 
• Track record for problem analysis and resolution; 
• Proven experience in IT industry; 
• IT background.