Position: Junior .Net Developer (Support Team)
Company: SBTech
Category: .NET
Experience required: no_exp
English level: upper

**Key Responsibilities:**
Providing technical assistance as a second-level support engineer;
Analysis of issues with system;
Resolving product or service problems by assessing customer complaints, determining the cause of issues and providing optimal solutions, expediting corrections and adjustments;
Working closely with customer support and development teams to ensure the timely resolution of issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Knowledge transfers;
Oversight of feature roll-out;
Incident response during out-of-office hours as “on-call” engineer (paid shifts).

**Requirements:**
Basic knowledge and experience with .NET (C#);
Good level of written and spoken English (upper-intermediate and above);
Good technical background (higher education in the field is a plus)
Earlier experience working as technical support is considered an advantage;
Understanding of logging and tracing systems is considered an advantage;
Understanding of DBMS and SQL is a plus;
Familiarity with QA processes.

**Personality:**
Strong analytical and problem-solving skills;
Outstanding communication skills;
Excellent interpersonal skills;
Time management and organizational skills;
Assertiveness and ability to take initiative;
Eagerness to learn;
Attention to detail.

**The Company offers excellent benefits:**
Being a part of an international team focused on excellence in product development;
Comprehensive health insurance + gym;
Team building and fun activities;
High-end modern office facilities;
Dynamic and friendly work environment;
Open and transparent communication;
Long term career growth opportunities;
Professional growth, extra education opportunities, and cross-locations knowledge sharing;
English classes.