Position: Customer Support Specialist
Company: IvorySoft
Category: Support
Experience required: no_exp
English level: upper

📌 The project -Mobile & web messenger app for efficient communication between HR specialists and candidates. 

Working Hours 
Monday - Friday 16:00 - 00:00 

Expertise 
👨‍💻 At least 1 year’s custom support working experience 
👨‍💻 Could communicate commercially in Oral English and writing Email or 
 reply the messages in English fluently and have any English Upper-Intermediate  language certification would be a plus;
👨‍💻Follow communication procedures, guidelines, and policies.
👨‍💻Ensure customer satisfaction and provide professional customer support.
👨‍💻Handle customer requests through live chat and other online tools.
👨‍💻Provide accurate, valid, and comprehensive information by using the right customer service methods/tools.
👨‍💻Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues within reasonable time limits.


Responsibilities : 
🤩The support work will involve working in our Zendesk instance
reviewing/investigating/responding to support tickets from clients and users
🤩Deal with certain issues: User account creation requests /Password reset requests Errors in both our CRM and Websites / Issues with our various integrations with external clients etc.
 🤩Replicating/investigating issues, looking at error logs,  sql queries to check data in the database
 🤩Ongoing Training will be provided🎯