Position: Support Customer Specialist /night shifts/
Company: Kyla
Category: Support
Experience required: no_exp
English level: upper

The Kyla Expert team responded to the COVID-19 pandemic by creating an end-to-end solution for businesses, allowing them to open and stay open. Onsite testing, contact tracing, symptom monitoring, and back-to-work physician clearance are all delivered to employees and businesses. In this role, you will ensure client satisfaction by triaging, troubleshooting, and resolving technical customer issues as they relate to our in-house application: Kyla.

**Requirements:**

High level of soft skills: people-oriented, flexible, communicative, detail-oriented, high stress tolerance;
Extreme work ethic;
Exceptional ability to solve problems;
Time management & organizational skills;
Fluent English (high level of writing skills);
Speaking Russian or Ukrainian;
Ability to work within the following schedule: working hours from 11 pm to 7 am, rolling shifts, 2 working weekends per month.

**As a big plus:**

Experience in customer service or tech support;
Tech support courses.

**Responsibilities:**

Provide written technical customer support through Kyla Application;
Enable client success by providing timely and accurate responses;
Be the voice of the customer — proactively identify & troubleshoot technical issues that may interfere with client engagement on the Kyla Applications;
Other duties as assigned.

**What we offer you:**

Competitive salary;
100% remote job;
Flexible work hours;
Paid online courses.