Position: Fintech Support Manager
Company: PayAdmit
Category: Support
Experience required: 1y
English level: intermediate

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow;
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients;
- Solving issues with customers’ exchanges;
- Reserve rebalancing;
- Transactional monitoring in the back office;
- Rate adjustment under the control of financial manager/team lead;
- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 8:00-16:00/16:00-24:00 day/night shift - to be discussed;
- Remote work;
- We provide all the necessary tools for your successful and comfortable work;
- Training at the expense of the company (courses, seminars, new and interesting projects);
- Learning English at the expense of the company;
- Regular team building at the expense of the company;
- Ability to switch between projects and try yourself in different roles.