Position: Technical Support Engineer (Department)
Company: Sigma Software
Category: Support
Experience required: 2y
English level: intermediate

**Project**
We have a few different opportunities with various needs and specifics:
- Project for a Swedish automotive company – infrastructure monitoring in GCP and tickets resolution
- Project for a Swedish software company – we help to resolve OS issues for users all around the world
- Support for a Belgium 3D printing services and software company – we are part of their internal support center helping with daily routine

**Requirements**
At least 2 years of experience in technical support domain
Experience with operating system installation, configuration, upgrade, and maintenance experience (Linux, Windows)
Working experience with SQL
Knowledge and configuration experience in Networking
Experience with troubleshooting/monitoring utilities
Understanding of Support methodologies, processes, planning, tools and techniques
At least Intermediate level of English

**Responsibilities**
Providing 2nd level technical support services on a 24/7 basis
Securing that the agreed levels of service are met according to the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting
Reporting status and progress according to the project and company demands
Creating and updating support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Maintaining and developing positive relationships with customers and colleagues