Position: Account Manager
Company: AnyforSoft
Category: Support
Experience required: 1y
English level: upper

As AM you will advocate clients’ interests within the company, proactively finding customers’ needs and new opportunities to collaborate. Solving tough cases between Company-Client-Team in the most balancing way.

Required skills:
— 1 and more year of experience in IT Account Management/Sales/PM/Customer Support
— Excellent written and verbal communication skills (upper-intermediate English)
— Knowledge of Legal Documents: contract, SOW, NDA, invoice
— Knowledge of engagement models: T&M, Fixed Price, Dedicated
— Knowledge of software development process
— Ability to see opportunities rather than issues
— Good negotiation and problem-solving skills
— Being organized, proactive, result-oriented and self-driven person
— Being an extravert and empathetic

We offer:
— Communication with the professional team and participation in the team process
— Career and proficiency development plans
— Flexible management
— Participation in internal training and seminars
— Good technical equipment, legal support, corporate entertainment, flexible schedule
— A chance to be a part of our remote culture! In 2018-2019 we worked from different parts of the world such as Spain, Portugal, Germany, Qatar, the USA, Canada, the Netherlands, and Belgium. Or you can just stay to live in our office if Kharkiv is the only place on the Earth you admire

Responsibilities:
— Take full ownership of customer relationships
— Develop positive relationships and handling customers’ needs
— Identify and resolve client’s issues and problems
— Identify potential needs for additional software that we offer (up sales)
— Manage syncs with PM and team and with customers
— Manage operational activities