Position: Support Engineer
Company: AllSTARSIT
Category: Support
Experience required: 3y
English level: upper

**What You'll Do:**

Investigating and troubleshooting complex customer issues, while being responsible to follow up, provide resolution, and verify customer satisfaction.
Communicating customer issues and requests to product management and R&D.
Resolve problems independently and understand the correct escalation procedures.
Provide reliable technical assistance with complex and advanced product issues, to internal and external customers while serving as a technical lead focal point.
Follow up with customers and internal teams for issue resolution, Manage bug workflows and work in close contact with related R&D teams.
Maintain and manage our internal Knowledge Base

** What You have:**
Minimum of 3 years experience in a Technical Support or deployment role in the telecom or SaaS domain, in the areas of Mobile networks, Performance Monitoring, and Network optimizations.
 Knowledge of Linux as the leading OS
Understanding of Data Warehousing fundamentals and concepts
Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
Database migration and ETL experience
Experience in SQL, REST, Data Collection and API Integration
Ability to communicate effectively with customers via face-to-face email or phone with excellent customer service skills
Advanced troubleshooting abilities and strong technical orientation
Advanced analytical thinking and problem-solving skills
Self-managed and team-oriented.
Able to handle and escalate issues as needed
Scripting/coding experience in any programming language
Good understanding of any of major Cloud Service Providers ecosystem
Good understanding of database concepts, methodologies, and query lifecycle
Experience using 3rd party UI, ETL, and BI tools such as Tableau, Spotfire, Informatica, Pentaho, Qlik, Grafana, Amplitude, etc.
Experience with Zendesk, Salesforce, JIRA, Kibana, Postman

**Bonus Points:**
Experience with Python
Solid understanding of mobile network and architecture

**Why AllSTARSIT?**
**Flexible working conditions: **Office (Gulliver BC, Kyiv), remote, or hybrid format. Car & bicycle parking and free scooters.

**‍Learning & Development program:** A team of senior developers, a mentorship program, individual budget for self-education, free English, Spanish, and Hebrew courses, English for kids, regular tech meetups on various topics, free music lessons.

**Wellness program:** Extended medical insurance, Covid19/flu vaccination, sport/hobby compensation, massage room, music room, lounge zones with a billiard table, kicker, and PlayStation, daily food servings, and Friday brunches.