Position: Tier 3 Technical Support Engineer (развитие в SRE)
Company: ITExpert
Category: Support
Experience required: 3y
English level: intermediate

**Решения компании** связаны с поиском данных, их анализом, проверкой на соответствие международным стандартам (CPA, GDPR, LGPD), управлением правами и рисками.

**Специалист будет работать над новым направлением:** интеграцией и реализацией дополнительных сервисов для клиентов.

**Требования: опыт с Linux, контейнеризацией, опыт поддержки баз данных и готовность работать в техподдержке.**
**Будет плюсом опыт дебага Java и опт с облачными платформами.**

**Полное описание вакансии**: 

**Requirements**
- 3+ years in Support Field.
- Stress resistance, ability to work in a high-loaded atmosphere.
- Attention to details and good problem-solving skills.
- Deep understanding and experience in networking, databases, central - storage systems, security and infrastructure.
- Basic understanding of Java debugging (Maven gradle).
- Advancer Linux user (shell scripting is a must).
- Dockers experience (docker swarm).

**Nice to have**
- Experience in working with: JIRA, cloud VPC/Private cloud/Physical data center. Certification in Microsoft/Linux or Cisco.
- Information security background and certification.
- Experience of Java.
- Ansible will be a plus.
- Experience with SQL.
- Kubernetes experience.
- Previous experience as a DevOps team member.
- Good time-management skills.
- Computer science or engineering background.

**Responsibilities**
- Gain expertise in the company’s various solutions to become a technical authority for the platform.
- Quickly respond to customer’s requests via ticketing system and other sources of communication, schedule support calls.
- Work with current product engineering, workarounds, bug fixes, patches, enhancements, updates, new functionality.
- Ensure that new releases have been implemented correctly, conduct system tests with a customer.
- Resolve escalated tickets.
- Work on implementation and initial installation of the product.
- Closely work with DevOps team and assist with open projects.
- Participate in support projects, weekly meetings.