Position: NOC routing support
Company: Voicespin
Category: Support
Experience required: 1y
English level: upper

Responsibilities:
Respond to client matters timely and deligently
Own accountability of routing-related issues and provide customer support
Make needful changes in routing to provide the best service to customers
Report all important issues to manager and find timely solutions to critical matters
Coordinate and follow up with all stakeholders to solve issues which are related directly or indirectly
Ability to show a customer-first approach in demanding situations
Requirements:

Basic knowledge of VoIP Market and providers
Basic understanding of routing and providers quality
Excellent knowledge of Excel
English - upper-intermediate+

We offer:
Cozy modern office in the city center (m.Zoloty Vorota)
Support and care from the local HR colleague
Competitive compensation level
Medical insurance, gym and pool
SPD maintenance by the Company
Flexible working schedule (8-17/9-18/10-19), possibility of remote work
Paid vacations and sick leaves
English classes with native speaker