Position: Customer Success Manager
Company: NetHunt CRM
Category: Support
Experience required: 1y
English level: fluent

**Required skills**
— English level (Advanced).
— Excellent communication and interpersonal skills.
— Highly organized and able to multitask.
— Passion for service.
— High computer literacy and ability to learn new software.
— Knowledge of customer success processes.
— Self-driven and proactive nature.
— Ability to work with the team and independently.

**Responsibilities**
— Deliver pre-sales product demonstrations.
— On-board clients.
— Evaluate and improve tutorials and other communication infrastructure.
— Be a product expert and consultant to NetHunt users.
— Aid in product design and product development.
— Mediate between clients and the team.
— Handle and resolve customer requests and complaints.
— Minimize customer churn.
— Night shifts — every other week (4 pm — 12 am).

**We offer**
— Competitive salary + bonus.
— Medical insurance.
— The chance to develop professionally in a burgeoning industry
— 8-hour working days across a 5-day working week (Monday to Friday).
— A tight-knit, friendly team and a groovy office in downtown Kyiv.
— 50% compensation for any work-related courses and training.