Position: Account manager (customer support, evening or night shift)
Company: Continuum
Category: Support
Experience required: no_exp
English level: fluent

**Qualifications Experience:**
Advanced English proficiency level;
Strong verbal and written communication skills;
Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;
Ability to demonstrate self-discipline to work independently without direct supervision;
Ability to prioritize, analyze, and problem solve;
Ability to work under pressure in a fast-paced environment;
Experience delivering client-focused solutions to customer needs;
Quick learner and great working attitude;
Self-driven and proactive nature;
Excellent interpersonal skills.

**A BIG Plus:**
Previous experience in account management;
Working living in US/UK;
Knowledge of customer success processes;
Experience in document creation.

**We Offer:**
Full or partial remote work;
Competitive salary;
Paid vacation and sick leave;
Regular evaluation and salary increase;
Interesting projects and challenging tasks;
Opportunities for self-realization, professional and career growth;
Friendly and supportive company environment;
English language courses;
Various corporate events and activities;
Comfortable working conditions;
Yoga class, foosball, ping pong;
Free coffee/tea;
Snack bar.

**Available Shifts:**
5 days work week: Wed-Sun, from 7 pm to 3 am
OR
5 days work week: Sat-Wed, from 7 pm to 3 am

**Key Responsibilities:**
Communicating with clients to understand their needs and explain product value;
Building relationships with clients based on trust and respect;
Collaborating with internal departments to facilitate client need fulfilment;
Resolving complaints and preventing additional issues by improving processes;
Enhance Customer Training;
Evaluate and Forecast Customer Needs;
Advocate for Customers;
Promote Customer Loyalty;
Sustain business growth and profitability by maximizing value;
Minimize customer churn.