Position: IT Helpdesk Technican/Support Engineer
Company: onPoint Studio
Category: Sysadmin
Experience required: 1y
English level: upper

We’re looking for that one of a kind person who will stand out of the crowd of applicants. The type of person who doesn’t sit around and wait for direction, but actually begins projects independently. You feel compelled to take action without requiring additional prompting from managers. If you see a challenge you embrace it head on and you love to test your limits. You’re the first person to volunteer for a difficult task and don’t need much direction. You know how to move past difficulties and find alternative solutions to accomplish your objectives. If you are all of these things and more then we’d love to meet you! 

JOB DESCRIPTION:
This is a remote position! You will have the ability to do what you love from the comfort of your own home! We are seeking an IT Help Desk Technician to join our team! You will support the company by resolving computer-related issues for various Dental Offices, Dental Remote workers and employees. We are a fast-paced company, and are looking for someone that functions well in a team environment and is a high driven achiever.  HOURS: M-Thurs 12-7pm MST and Fri 12-5pm MST



RESPONSIBILITIES:
✔️Provide technical assistance with computer hardware and software
✔️Resolve issues for clients via phone, chat, email, or video conference
✔️Recommend hardware and software improvements
✔️Track customer issues and resolutions
✔️Research individually by using resources such as google and wiki to problem solve
✔️Self manage time each week to ensure you are available for your scheduled shifts
✔️Communicate in a timely manner with the team during your entire shift via chat and phone
✔️Provide world-class customer service to both internal and external customers

QUALIFICATIONS:
✔️At least 1 year of help desk or customer service experience preferred
✔️Preferably has some dental office experience
✔️Preferably experience with software, hardware, VPN and RDP
✔️Ability to build rapport with clients
✔️Strong troubleshooting and critical thinking skills
✔️Ability to work in a virtual team environment
✔️Strong professional communication skills
✔️Positive and professional demeanor