Position: Technical Support Engineer
Company: Raiffeisen Bank Aval
Category: Support
Experience required: 3y
English level: intermediate

**Your tasks**

1. Centralized eDS Archive IT Supervision
2. Technical supervision over DMS integration projects (universal API)
- Deep co-operation with Product Teams (POs, analysts, architectors, devs, testers, IT-deliverers, etc.);
- SW Architecture design;
- API specifications design & maintenance;
- Technical support & organizational maintenance of all the projects (eDS CA; API; Diya; etc.);
- Staff trainings & administration;
- Deep involvement in IT (& business) monitoring setup;
- Monitoring & control of IT (& business) processes;
- Testing environment configuration;
- Implementation orchestration & control;
- Planning of SW IT-evolution'
3. Release, Delivery, Change Management, Support, Incident management & Troubleshooting
- Planning & control. Improvement & development;
- Technical requirements & specifications preparation\approval;
- API / specifications development, maintenance\approval;
- Ensuring quality testing (QAT, integration, PLT);
- Providing quality on-time SW delivery (installation & configuration) & support;
- Stable operation enforcement;
- Automation of: installation\maintenance routines, troubleshooting, incident management (logs; monitoring KPIs, triggers & alerts);
- Consulting on Apps configuration, support & IT-enhancement'

**Your profile**

IT Background:
- IT support/development/testing (particularly in the banking sector): Docflow\workflow\Archive Management Apps\BPMS. Agile\Scrum. DevOps

Technological stack:
- *nix OS (RHEL, Ubuntu, CentOS, etc.) & shell;
- App\Web-servers (Nginx\Apache\jBoss\WildFly\etc.);
- Relational DBs administration basics (Oracle\MS SQL\MySQL\Postgres\ASA\ASE);
- SQL (isql, PL/SQL, Oracle\MS, DQL) scripting;
- BPMS & BPMN;
- integration bus (IBM MQ\MB, Kafka, ActiveMQ, etc.)

**Would be a plus:**
IT tools:
- Virtualization\containerization (Docker, Kubernetes);
- CI\CD orchestration (Jenkins, etc.);
- version control (Bitbucket, etc.);
- configuration management (Ansible, etc.);
- artifacts storage & repository (GitLab, nexus, etc.);
- monitoring & logging: (ELK stack, Zabbix, kibana, Dynamics, etc.);
- bug tracking (Jira, etc.);
- environment management (Delphix, etc.);
- load balancing;
- fault tolerance & HA clustering, etc.

IT methodology:
- SDLC: Waterfall & Agile\scrum approaches (artifacts, sprints, backlogs, Kanban desk, etc.);
- ITIL\ITSM: release\change\incident\capacity\IT documentation management;
- Test management: automation & quality gates;
- DRP & BCM

IT skills:
- Practical experience in IT systems building & support;
- Automation of: installation & maintenance routines, troubleshooting, incident management (logs; monitoring KPIs, dashboards, triggers & alerts);
- Analyzing the needs and proposals of business units in order to improve the SW\IT services;
- SW\integration architecture;
- Control and enforcement of services on-time implementation & delivery

**Project:**
DMS (OpenText Documentum) IT support & maintenance (delivery, change, incident management, troubleshooting, etc.); testing (QAT, integration, PLT); enhancements & development.
Platform upgrade;
DMS integration projects;
Centralized eDS Archive