Position: Cisco IP Telephony Engineer (Senior)
Company: Virtuace
Category: Support
Experience required: 5y
English level: upper

**Responsibilities:**
• Proactively manage and keep Cisco IP Telephony system operational
• Work closely with Customer Service to ensure pro-active communications, training and good documentation are available to the user population.
• Ensure telephony service reliability by resolving trouble tickets escalated from Tier1/helpdesk engineering, in the UCC area

**Required skills:**
•	Expert/working knowledge and experience with Cisco IPT suite
•	Proficient with Webex Calling configuration and troubleshooting
•	Intermediate level IP networking knowledge
•	Be familiar with:
o	  Cisco Real-time Monitoring tools
o	  Cisco CDR tools
•	Be able to set up and pull custom Call Detail Record reports
•	Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
•	Be able to troubleshoot Cisco UC system, including
o	  Cisco Unified Communications Manager and Cisco Unity Connection
o	  Gateways/CUBEs
o	  Webex Control Hub
o	  Expressways
o	  Cisco Directory Connector
•	Experienced with configuring
o	  Cisco Unity Connection Auto attendant
o	  Update user/phone config
o	  Call routing changes
•	Knowledgeable with Quality of Service, as applicable to UCC
•	Webex client proficiency
o	  Be able to capture and analyze Wireshark, Wbx Tracer, Fiddler
•	Security concepts knowledge
o	  Be able to act on certificate expirations, CSR generation etc.