Position: Lead Generation Manager
Company: Phase One Karma
Category: Sales
Experience required: 1y
English level: upper

We are **Phase One Karma**, a product IT company that develops legal tech products for the U.S. market. Our flagship product, **Lawrina**, is a legal tech ecosystem with several products that not only make the law more accessible and transparent for people but also improve lawyers’ professional lives.

Now, we're seeking a friendly and driven Customer Development Manager to join our dynamic team and assist in fostering strong relationships with our US-based customers.

**What you will do:**
Prospect potential customers through live chat and email;
Provide top-notch customer support;
Utilize CRM sytem to maintain customer data, interactions and communiation history;
Gather and document customer feedback and suggestions;
Work closely with the Customer Success team to identify opportunities for upselling or cross-selling products and services to existing customers;
Stay up-to-date with industry trends and be able to communicate those to customers;
Collaborate with other teams to resolve complex customer issues.

**What we need:**
Advanced+ English to effectively engage with US customers;
Basic CRM knowledge;
Knowledge of the US market, customer behavior, and cultural nuances to offer personalized support;
Strong communication skills;
Proactive approach;
Problem-solving skills and adaptability.

**What we offer:**
Comfortable schedule from 6 pm to 2 am on a remote basis;
20 paid vacation days and 10 sick leaves;
Best opportunities for professional development and career growth;
Mentorship by a team leader and regular feedback;
Help with private entrepreneurship registration and its management.