Position: Deputy Head of Collections (call center department)
Company: CNA International IT
Category: Support
Experience required: 5y
English level: fluent

Our client is a fintech company based in Latvia. The company develops financial system solutions with a focus on transparency and privacy. The company is currently looking for a Deputy Head of Collections.

Requirements:
 - 5+ years’ experience in running call center teams;
 - Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions;
 - Ability to manage a complex set of stakeholders in a matrixed organization;
 - Strong data acumen with ability to read the data and understand which data is needed for accurate analysis;
 - Confident Excel skills and proficiency with creating reports;
 - Approachable and flexible personality.

Responsibilities:
 - Constantly audit existing processes aiming to improve efficiency and quality;
 - Documenting policies, processes, and procedures for debt collection and recoveries;
 - Developing, managing, and refining collection strategies to optimize recoveries;
 - Continuous improvement of collection processes, metrics, and tools;
 - Create necessary reports and analyses and regularly provide updates to stakeholders;
 - Understand the existing data and search for other data points to help make better predictions and analysis;
 - Effectively forecast on staff, figures, KPI, and facilities; 
 - Ensure all departmental KPI’s are reached.
Thе соmpаny оffеrs:
 - Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those;
 - Opportunities to learn and grow;
 - Competitive compensation package;
 - Health benefits.