Position: Customer Service
Company: Chefly
Category: Support
Experience required: 1y
English level: upper

A fast growing independent company, with ambitious plans to expand, Chefly is looking for a dedicated Customer Care Agent to join our team. There’s never been a better time to join us, so if you enjoy working alongside smart thinkers, with extraordinary drive, passion and talent, then apply now!

Prepared meal company, Chefly, is one of the most dynamic and fast-growing start-ups in the UK. On a mission to help people enjoy good food, we believe home convenience and nutritions are important, so we’ve made it simple. We take the hassle out of planning, shopping and cooking, by delivering weekly meals with the all your items ready to eat, so there’s no more ‘what’s am i eating’ panic.

YOUR NEW ROLE

Joining a team of supportive, social and vibrant team members, you will be the (virtual) face of Chefly, delivering first and lasting impressions to our customers nationwide. With the help of our extensive training, you will be able to confidently and efficiently communicate to our customer base and couriers via phone, email or chat, providing quality advice and assistance on all things Chefly.

This is a full-time permanent role working Monday - Friday or Friday - Tuesday shift weeks.

Requirements
• Keep on top of a high volume of customer enquiries including calls, emails and live-chats
• Ensure our customers queries or complaints are answered with the aim of a first time resolution
• Perform customer engagement calls to existing members
• Achieve KPI’s whilst maintaining excellent quality
• Keep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.

We'd love to meet someone with
• Customer care or retail experience
• Strong attention to detail and time management
• Good PC & typing skills
• Excellent written and verbal communication skills
• Able to work in a team - we're a social bunch!
• Curious and an eye for improvement
• The ability to go the extra mile

Benefits
• 22 days of holiday (plus bank holidays) increasing by a day each year up to 25

Equal opportunity

We are dedicated to equal opportunities in all areas of Chefly. We employ over 22 nationalities and believe it’s fundamental to represent both genders in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation