Position: IT Support Specialist
Company: Luxoft
Category: Support
Experience required: 2y
English level: fluent

**Responsibilities:**

Answering user calls, processing tickets from a ticketing systems, chats and emails, understanding user problems, capturing user incidents to a ticket system
Monitoring ticket system for new incidents and prioritizing issues
Direct incident resolution using knowledge base
Route issues to other teams for resolution (L2,L3)
Work closely with other IT support teams to ensure timely incident resolution
Communicate to users to set their expectations and ensure satisfaction

**Mandatory Skills Description:**
Excellent English is mandatory
Good experience in IT Support is a must
Service mindset is a must
Strong Customer Service skills
Team-oriented with excellent communications skills required
Ability to multi-task
Strong Communication skills (English) both verbal and written
Experience with ticketing systems is required
Must have the ability to prioritize and work within a deadline
Basic Microsoft Windows system administration knowledge is desirable (password reset for example)
2+ years working experience

**Nice-to-Have Skills:**
ITIL Foundations certification would be a bonus

**Languages:**
English: C1 Advanced