Position: Consultant Integration Specialist
Company: Unicsoft
Category: Support
Experience required: 3y
English level: upper

The main activity - the company deals with the settlement of damages after any incident with the client's fleet. They work only B2B with fleets of 80 cars or more. They act as a third party that takes over all the tasks instead of the client. They solve all legal issues, communication and reimbursement with insurance companies, vehicle repairs, etc. The client only needs to call and then they will do all the work themselves. Their clients do not need to hire staff to deal with all issues after incidents, they simply delegate it to the client. Plus, the client only needs to pay them, they take care of all the invoicing with all the other participants.


The company wants to change the software in its call center.
Now they have a call center of 50 people, they want to integrate the contact center software in order to be able to expand the functionality (receive calls, emails, messages, etc.). This contact center should integrate with Microsoft Teams, preferably certified software.

Calls - inbain and outbaun
So far there are only calls, Voxtron software / there are external Vodafone providers
Problems - faced the problem of unstable work - the quality of calls jumps
Geography - Germany
They want a cloud solution - with servers in the EU
Additional modules are needed such as call reporting, call recording
Do they need some IVRs and voice analytics? - Yes

You need to find a specialist who can advise on the validation of contact center software, who has worked with Microsoft solutions and knows how to integrate and configure them. Machur Specialist
Speaks English well, German would be a big plus