Position: Game Customer Care and Live Ops Support
Company: CatalystApps
Category: Support
Experience required: 1y
English level: upper

Job Responsibilities:  

- Assume the role of player advocate which involves assisting with some customer support duties where the customer is the player. 
 
- Study the various game play data that we track in order to better understand and administer a variety of game play features we provision in the game. 

- Coordinate weekly and monthly player events with our Game Producers. 

- Occasional collaboration and coordination of tasks and priorities with artists,  animators, programmers.

- Take part in creative discussions with game director

- Coordinate data mining efforts to analyze player behavior

 

Requirements:

- Upper-intermediate English or higher

- Proficient PC and Internet use

- Strong grasp of American culture and values

- Strong interest in humanities (art, history, culture, geography, etc)

- Creative, artistic and gaming hobbies a big plus

- Technical background, content management, game dev experience also major pluses. 

 

Personal qualities:

- Reliable

- Highly enthusiastic personality

- Proactive and self-starter

- Creative approach to solving problems

- Excellent analytical skills

- Fast learner

 

We offer:

- Interesting and challenging work

- Friendly and inspiring team environment

- Personal and professional development opportunities

- Team building events

- Modern office downtown of Kharkiv(Myronosyts’ka st. 72)

- Competitive compensation package