Position: Technical Support with good English speaking skills
Company: EGYM
Category: Support
Experience required: 2y
English level: upper

**Must-Have Requirements**
- Upper intermediate level of English. You will need to communicate with German and US teams on a daily basis. 
- Willingness to understand the complex system behaviour, it’s logic and dependencies
- User empathy is a must
- Eagerness to learn and curiosity for how things work
- Proactiveness and desire to improve things that make your daily work more efficient
- Commitment to teamwork and ability to collaborate across cross-functional teams

**Nice to Have Requirements**
- Intermediate or above German language skills
- Technical skills like SQL, Python, Linux command line will be a big plus
- Ability to analyse logs, graphs using Kibana/Grafana will be a big plus
- Understanding what API means and how to use it

**Responsibilities**
- Organize the process of L2 support(engineering level of support)
- Working closely with L1 support(customer support) and engineering team
- Empower L1 team with troubleshooting guides and with constant knowledge sharing
- Troubleshoot the complex problem and determine which area of the platform is guilty
- Analyse of the number of issues, see the pattern of errors and aggregate them in buckets and 
- Determine which errors are important to address and dispatch them to the engineering teams
- Work closely with product team to convert support pain points into product improvements

**Some numbers**
400 employees
60 team members in Kiev
5 offices around the world: Munich, Berlin, Kiev, Boulder, Beijing
founded in 2010,
14 million users worldwide
4 millions monthly active users worldwide. 
Raised over $ 80 million in investments