Position: IT Support Engineer
Company: GT
Category: Sysadmin
Experience required: 2y
English level: intermediate

**About GT:**
**GT** was founded in 2017 by a former executive from **Apple, Nest, and Google**. **GT’s mission** is to connect the world’s best talent with product careers offered by high growth companies in UK, USA, Canada, Germany and the Netherlands. Our employees are a dedicated part of the core tech team, working directly with product leadership. Our engineers have worked on products with McLaren, Universal Studios, Jaguar Land Rover, Reevoo, SmartXpo, Rio ESG, Eagle Genomics - to name a few.

**Our clients:**
Our clients are from Europe and North America and include some of the coolest, leading-edge product companies, such as Holovis, SmartXpo, Reevoo, Rio, Falcon, Siegel Tech, Eaglegenomics and Bimble.
We believe that access to talent, talent management, and talent growth is critical for clients who want to build complex products and technologies. We are on a mission to accelerate technology progress by building exceptionally great remote teams.

**Responsibilities:**
- Installation, upgrades, support, and troubleshooting of MacOS (10.x, 11.x) and Windows 10 operating systems.
- Installation, upgrades, support, and troubleshooting of Microsoft Office365, Zoom, Slack and other authorized desktop applications.
- Administration of TCP/IP networks, DNS, VPN.
- Contacting  3rd party vendors.
- Installation, upgrades, support, and troubleshooting of printers, computer hardware.
- Performing general preventative maintenance tasks on computers, laptops, printers.
- Maintaining assets inventory and equipment procurement, licences, software (find the best solutions for budget).
- Providing timely communication on issue status and resolution.
- Maintaining ticket updates for all reported incidents.
- Creating policies: security (information etc), hardware and software.

**Requirements:**
- Strong Customer Service skills.
- Ability to communicate clearly, politely, and in a timely manner.
- Troubleshooting skills involving hardware and software.
- Documentation, reporting and communication skills.
- Ability to keep an eye on modern solutions and can assist with implementation.
- Ability to find solutions, create solutions, think critically and find the best way to solve difficulties.

**What you should have:**
- **2 years** of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Strong analytical and problem-solving skills paired with the ability to diagnose and troubleshoot technical issues.
- Ability to learn new things and solve technical challenges.

**It will be nice if you have or know:**
- Bachelor’s degree in Computer Science.
- Engineering or equivalent area.

**We offer:**
- Competitive salary.
- Monthly education allowance for courses, training, books, events.
- Health insurance (plus, a separate Covid treatment fund in case you or your close family member are positive).
- Opportunity to work in our office, located in the first Ukrainian innovation park - Unit.city (Dorohozhytska st, 3).
- Unlimited healthy snacks, fruits, gym membership, tickets to all the events at Unit.city.
- The warm atmosphere of passionate and proactive people building something they are really proud of.