Position: Knowledge Management Specialist
Company: MGID
Category: Other
Experience required: 2y
English level: upper

We are looking for a candidate who has 2+ years of experience with knowledge management practices/ initiatives, creating training documents and delivering training content;
Experience with Confluence or other knowledge management systems.

MGID was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, Airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.

MGID is:
One of the largest MarTech-companies in the global market;
A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 60 languages;
The winner of multiple AdTech awards for innovation and product quality;
A workforce of 500+ employees operating from offices in the US, Europe and Asia;
A passion for cutting-edge technologies and a seamless vertical structure that allows the regional teams to exchange skills and development practices.

Tasks:
Supports the overall knowledge management framework/strategy (roles, processes, technology and governance);
Design and maintain knowledge repositories on Confluence, knowledge owners and subject matter experts;
Design and support the knowledge article feedback management process both internally and externally;
Collaborate with subject matter experts to write and/or revise knowledge articles on Confluence that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy;
Collaborate with HR Comms/Portal Strategy to review and gain alignment on internal content on Confluence, collaborate with Marketing&PR - on external content;
Monitor, evaluate and report out on knowledge content usage and interaction both internally and externally, developing strategies on how to ensure continuous improvement;
Collaborate with insights, training, and quality to ensure consistent measurement and delivery of knowledge;
Lead annual audit of knowledge content within our repository;
Lead the creation of Slackbots growth with continual updates and assessment of metrics;
Design and deliver training related to assigned project work;
Provide recommendations to optimize tools and processes that provide MGID the resources they need to do their job and elevate customer experience.

Job requirements:
2+ years of experience with knowledge management practices/ initiatives;
2+ years of experience with of experience creating training documents and delivering training content;
Experience with Confluence or other knowledge management systems;
Strong written and verbal communication, presentation, and professional speaking skills.

Will be a plus:
Experience with Agile, Lean;
Excellent communication and people skills;
Great vision, self-motivated, excellent drive, and enthusiastic.