Position: Technical Support Engineer
Company: AllStars-IT
Category: Support
Experience required: 1y
English level: upper

**What We’ll Expect From You**

**Key qualification:**

-Computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers – Advantage
-Familiarity with VPNs, IPSEC, security protocols, and standards
-Previous experience as a Support Engineer (Tier 1– security companies) – Advantage
-Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments – Advantage
-Experience working with Cloud, SaaS technology provider- Advantage
-Excellent oral and written communication skills with a passion for working with customers
-Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks
-Ability to work effectively and thrive in a fast-paced environment
-Ability to work with globally dispersed, cross-cultural team
Team player
-Commitment is required for a minimum of 4 shifts a week as well during weekends and public holidays
-Working hours: 2 shifts – 7:00 to 15:00 or 15:00-23:00

**Scope of work:**

-Provide technical support for CATO Networks customers around the world.
-Own and manage customer issues and see problems throughout resolution.
-Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude.
-Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
-Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
-Track and monitor customer status and identify both areas of concern and growth opportunities.
-Be a part of a building and expanding the company’s Global Support Services.