Position: Technical Support Engineer
Company: Blix
Category: Support
Experience required: 2y
English level: upper

Our company is seeking skilled technical support professionals to ensure that our software products meet the high-quality standards expected by our customers and to provide outstanding customer support. The ideal candidate will have a passion for quality assurance and technical support, be able to work effectively within a team environment, and possess strong problem-solving skills. 


**Responsibilities:**
- Provide daily support to customers, addressing their inquiries and concerns regarding our software on various mobile and desktop platforms. This includes answering questions, analyzing problems, reproducing customer issues, gathering relevant information, and devising timely solutions.
- Effectively triage customer support requests through various channels ensuring prompt and accurate resolution.
- Communicate clearly and efficiently with end users, colleagues, and management, facilitating the swift resolution of issues and guaranteeing high levels of customer satisfaction.
- Troubleshoot entry to intermediate-level technical problems, utilizing your expertise to identify and resolve issues independently. For more complex issues, collaborate with other internal teams such as Software Developers, to ensure efficient escalation and resolution.
- Craft comprehensive support documentation, including website content and helpful tips, to empower customers and enhance their understanding and utilization of our software.
- Identify areas for improvement and implement new processes to enhance efficiency and customer satisfaction, constantly striving to optimize the support experience.

**Job Skills and Required Qualifications:**
- Fluent English proficiency in both spoken and written communication.
- Bachelor's degree or higher, preferably in a computer-related field, providing a solid foundation in technical knowledge.
- Proven work experience in a similar role, such as Technical Support Engineer, Customer Support Representative, or IT Help Desk Technician, demonstrating your ability to effectively assist customers with technical issues.
- Familiarity with help desk software, enabling you to efficiently manage and prioritize customer support requests.
- Strong understanding of computer systems, mobile devices, and other tech products, allowing you to effectively troubleshoot and resolve technical problems.
- Excellent communication skills, both verbal and written, enabling clear and concise interaction with customers and internal stakeholders.
Ability to work independently, demonstrating self-motivation and proactive problem-solving skills.
- Patience, flexibility, and professionalism, ensuring a positive and supportive customer experience.
- Strong interpersonal skills, fostering effective collaboration and teamwork within the organization.
- Experience and proficiency in manual Quality Assurance (QA) techniques are highly advantageous and valued.