Position: L2 Support Engineer
Company: playtika.com
Category: Support
Experience required: 1y
English level: upper

Responsibilities:

● Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
● Manage a queue of incoming inquiries, determine prioritization, and address appropriately
● Respond to assigned questions, problems and concerns and adheres SLA
● Maintain documentation for future reference

Requirements: 
● 1+ year of experience in L2, L3 support, BA or BI 
● English level starting from B2 (Upper-Intermediate English)
● Experience with writing SQL queries and MS Excel formulas
● Troubleshooting and problem-solving.
● Attention to detail.
● Ability to work fast and efficiently in stressful situations.
● Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences.
● Strong relationship-building skills — to be able to positively influence the actions of others and work as a team player.
● Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs.
● Strong analytical skills and “outside-the-box” thinking.
● Bachelor’s degree in Computer Since, or relevant engineering/science fields -Advantage

We offer:

● ﻿Work in the leading global online gaming company with modern technologies
● Access to product end-user feedback and communication on TOP management level
● Ability to influence the end result and User Experience of the product
● Challenging tasks and professional development, knowledge & best practice sharing, training, and conferences paid by the company;
● Free corporate English lessons and discussion club with a speaker;
● Sports compensation;
● Medical insurance;
● Talented and friendly team ;
● Breakfasts and lunches in the office; 
● Comfortable office 5 min walk from Vokzalna metro with fruits and snacks unlimited:)
● Amazing and huge corporate events like this one here: bit.ly/2FXpfyD

About Project
Playtika is a multiplatform social games developer.
We are the #1 grossing Facebook game developer as well as a Top 10 grossing developer on iOS & Android worldwide.
Founded in 2010, Playtika immediately enjoyed skyrocketing growth and expanded quickly by acquiring other leading game titles.
We now have 11 offices in 10 countries around the world with over 2500 Playtikans.
Our business and our passion is to immerse people into a thrilling entertainment experience. Currently, our games are enjoyed by more than 6 million users daily and over 20 million users monthly.
apps.facebook.com/houseoffun