Position: Incident Manager / Data Analyst
Company: Playtika
Category: Support
Experience required: 3y
English level: upper

Playtika is looking for an Incident Manager / Data Analyst to join the Vinnytsia office on a full-time basis.  

Playtika (NASDAQ: PLTK) is a mobile gaming entertainment and technology market leader with a portfolio of multiple game titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has offices worldwide and over 4,000 employees. We are successfully applying our intuitive understanding of what players want.

That’s why we have over 35 million players. As a digital entertainment powerhouse, Playtika processes more than 9TB of data daily. Our games are continuously evolving journeys, personalized to deliver new challenges and surprising thrills, at every twist and every turn.

At Playtika we don’t just build games, we bring them to life!

You will be a member of a "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:
- Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries, determine prioritization, and address appropriately
- Respond to assigned questions, problems and concerns and adheres to SLA
- Document resolutions for future reference

Requirements:
- Bachelor’s degree in Computer Since, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from “High intermediate”
- Experience with writing SQL queries and MS Excel formulas

﻿Soft skills: 
- Highly developed troubleshooting skills
- Problem solving ability
- Creativity to "think-outside-the-box"
- Stress resistance ability
- Ability to stay calm, work fast and efficient under stress
- Ability to think strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs
- Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills, can positively influence the actions of others and works as a team player
- Excellent attention to details

We offer all our employees:
- Competitive salary, performance-based bonuses, and flexible working hours
- Social package, including gym membership compensation, medical insurance with dental coverage
- Training programs, certifications, conferences including international events
- Annual salary review
- 20 working days paid vacation and sick leave
- Corporate celebrations, team buildings, and fun activities
- Free meals twice a day, refreshments
- Technical library with option to order books
- Coaching and reviews to support your career development
- Help and support for candidates from other cities
- Possibility to attend local and international professional training and conferences at the company's expense
- Amazing and huge corporate events like this one here
- Working for one of the top social gaming companies in the world