Position: Technical Support Engineer
Company: MaxBill
Category: Support
Experience required: 2y
English level: upper

**Required skills:**

• Minimum 2 years experience as an Implementation or Technical Support engineer;
• Computer science degree or related technical field;
• Understanding of  software testing practices;
• Experience in SQL writing;
• Experience in configuration management;
• Linux expertise;
• Strong communication and organizational skills;
• Result and customer-oriented; proven problem-solver;
• Upper-intermediate English;
• Willingness to work at night cycle (up to 4-night cycles per month, be ready to be involved in incident resolution during the night cycle - potentially 2 times a month)


**As a plus:**

• Experience with Oracle DB;
• Experience with software development;
• XML/SOAP and  JSON,/REST API basic knowledge;
• BPMN understanding;
• Experience with Test Automation products;
• Ability to diagnose and manage Java applications;
• System configuration automation by scripts and management tools;
• Knowledge of modern CI and CD tools, and experience with Jenkins or similar CI tools;
• Previous experience as an engineer in IT Department or Help Desk.

**Responsibilities:**

• Work closely with Customer as part of the Help desk Team with the aim of quick identification of the source of problem for incidents/issues which occurred in Production or any testing environments (after its registration and proper analysis) and further elimination (with appropriate experts involvement if it necessary);
• Utilize the monitoring tools for the proactive identification of the potential performance associated with the correct operation of separate services and components problems in Production and testing environments, react on coming alarms;
• As part of the Development Team to participate in implementation, deployment, support, and maintenance activities on Production and testing environments for MB products;
• Manage and configure infrastructure;
• Work closely with development team members to debug and answer questions related to deployment and infrastructure.