Position: Incident Manager / Data Analyst
Company: Playtika
Category: Business Analyst
Experience required: 1y
English level: upper

**Responsibilities:**
- Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries, determine prioritization, and address appropriately
- Respond to assigned questions, problems and concerns and adheres to SLA
- Document resolutions for future reference

**Requirements:**
- Bachelor’s degree in Computer Since, or relevant engineering/science fields
- 2+ years of experience in L2, L3 support, BA or BI
- English level starting from “High intermediate”
- Experience with writing SQL queries and MS Excel formulas

**﻿Soft skills:**
- Highly developed troubleshooting skills
- Problem solving ability
- Creativity to "think-outside-the-box"
- Stress resistance ability
- Ability to stay calm, work fast and efficient under stress
- Ability to think strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs
- Excellent communication skills, ability to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills, can positively influence the actions of others and works as a team player
- Excellent attention to details

**We offer all our employees:**
- Competitive salary, performance-based bonuses, and flexible working hours
- Social package, including gym membership compensation, medical insurance with dental coverage
- Training programs, certifications, conferences including international events
- Annual salary review
- 20 working days paid vacation and sick leave
- Corporate celebrations, team buildings, and fun activities
- Free meals twice a day, refreshments
- Technical library with option to order books
- Coaching and reviews to support your career development
- Help and support for candidates from other cities
- Possibility to attend local and international professional training and conferences at the company's expense
- Amazing and huge corporate events like this one here
- Working for one of the top social gaming companies in the world