Position: Product Technical Support Engineer (Unix/Linux)
Company: Fluent Trade Technologies
Category: Support
Experience required: 3y
English level: intermediate

**Responsibilities:**


• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects



**Skills required:**

• Unix/Linux. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl or CShell

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• 3+ years of experience in support/technical role



**Advantage:**

• FIX Protocol knowledge

• Relevant support/technical experience in financial markets

• Financial background: eFx, Jira ,SVN, C++