Position: Support Engineer
Company: Diatom Enterprises
Category: Support
Experience required: 3y
English level: intermediate

PROJECT DESCRIPTION:

Support client systems that run on Unix/Linux (RHEL/CentOS);
Be responsible for addressing defects, and issues, and managing and monitoring client solutions.

RESPONSIBILITIES:

Troubleshooting and resolving technical issues;
Management and monitoring of production systems;
Working directly with client technical contacts;
Working closely with product development to escalate defects or issues;
Participation in an on-call rotation to support clients 24×7 with critical issues.

REQUIREMENTS:

Solid experience with Unix/Linux (RHEL/CentOS) systems, including scripting;
Understanding Linux HA and load balancing solutions;
Experience in production system monitoring/management, ex. Elastic stack, Ansible;
Great decision making and problem-solving abilities;
Excellent communication and team working skills;
An effective and practical approach;
Good documentation and reporting skills;
A degree in Computer Science or related discipline from a recognized 3rd level educational institution;
Good command of the English language;
Minimum 3 years of experience working in a similar role;
Willingness to be in an on-call rotation to support clients 24×7 with critical issues.

WE OFFER:

100% remote or on-site full-time position;
Competitive compensation;
Great team.

Diatom is proud to be an equal opportunity employer. We are committed to building a team that represents and respects diverse backgrounds, perspectives, and skillsets. All qualified candidates that share Diatom’s core values are strongly encouraged to apply.