Position: Customer Support Agent
Company: Trade Guru
Category: Support
Experience required: 1y
English level: fluent

**Duties & Responsibilities:
**
- Corresponding with customers via phone, email or chat in accordance with company’s procedures
- Investigate & resolve customer complaints, resolution of complex incidents
- Study customer feedback and report it
- Outbound contacts with customers
- Working some of the shifts during night hours

**What we offer:
**
- Competitive salary
- Fully remote work without a need to visit the office
- Transparent relationship with management, which is built on mutual trust and result oriented
- Clear task description and processes
- Regular and detailed feedback about the quality of your work that ensures further growth and promotions
- Paid vacation & sick leaves
- Our Agents work on 3in-3out schedule 

**What we require:
**
1. Customer Service background or understanding of the industry coped with willingness to learn and develop
2. Above average level of English
3. Experience of working with CRM systems that involve tickets
4. Understanding of Customer Service courtesy and etiquette
**5. High ethics of working remotely is a must**