Position: Head of Customer Care
Company: TruePlay
Category: Support
Experience required: 3y
English level: fluent

To qualify for the role, the ideal candidate will have proven managerial experience working in a customer service or operations, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

**Responsibilities:**
— Supervise day-to-day operations in our global customer service/account management department.
— Respond to customer service issues in a timely manner.
— Create effective customer service procedures, policies, and standards.
— Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
— Maintain accurate records and document all customer service activities and discussions.
— Hire and train new customer service agents.
— Manage the approved budget of the customer service team.
— Stay informed on the latest industry techniques and methods.

**Requirements:**
— Advance verbal and writing English skills are required
— A minimum of 3 years’ proven managerial experience leading customer service/account management/outsourcing teams (with the headcount of no less than 15 employees);
— Relevant experience within call centres, logistics, staffing/outsource, banking operations, and contract management is a big advantage.
— Strong financial, accounting, payroll acumen
— Experience in working with international company is required
— Proficiency in Microsoft Office and customer service software.
— Outstanding written and verbal communication skills.
— Good understanding of management practices and techniques.
— Excellent leadership and interpersonal skills.

**What we can offer:**
— Good compensation package;
— **Comfortable office in Moldova (Chișinău). We provide relocation package;**
— 20 days for vacation and paid sick leaves;
— product environment as managers mindset and technical ideas’ realization as well;
— Professional growth and development, training programs;
— Fantastic team.

**Recruitment process:**
— Send your CV;
— interview with recruiter;
— technical interview with Managing Director;
— Job offer.