Position: Account Specialist
Company: EdIble Arrangements Ukraine
Category: Support
Experience required: 2y
English level: upper

Naranga is a part of the Edible Brands group of companies based in the USA. Naranga provides professional software and design services for plenty of related companies in Edible Brands group, including Edible Arrangements, a large retail company with 20-year-old history. We are looking for an experienced Account Specialist to join our growing team in a dynamic and collaborative environment!

**Requirements:**
• Excellent communication skills
• Good verbal and written advanced English is required
• At least one year of experience in Customer Support is a must
• Analytical thinking and problem-solving (must think outside the box to define the origin of the issue and provide possible solutions)
• Fast learner
• Systematic approach
• Desire to do sometimes monotonous job to make sure that everything is in order
• Familiar with how business processes work, ability to stick to them when necessary

**Main teams to work: Ukraine (marketing and sales team, tech support / PM), and the US.**

We are supporting the newcomer and will train with new instruments and business processes for work. The basic skills — are positive experience in customer support work and a desire to grow professionally.

**Responsibilities:**
• CRM data management and data enrichment
• Making orders with the customer base and CRM data about customers
• Onboarding and offboarding of customers
• Understanding the current status of customers
• Respond to customer queries in a timely and accurate way via phone, email
• Update our internal databases with information about technical issues and helpful discussions with customers
• Create documentation on Naranga products (descriptions of the products for presentations and explanation of how they work)
• Escalate financial questions with customers based on financial history, discuss payment delays reasons, help billing process with communication with customers
• Transferring clients` payments to a new billing platform
• Manage billing software (QuickBooks, Payeezy, BlueSnap)

**Working conditions:**
• **5 days a week from 12:00 till 21:00 Kyiv time (could be flexible)**
• 100% remote work
• Retention bonus according to the policy
• Multinational and intercultural experience
• Growth opportunities
• Competitive salary
• 24 calendar vacation days, 7 undocumented and 12 documented sick leaves
• Health insurance after the probation period
• Start-up spirit