Position: Customer Support Representative
Company: Scout Gaming Group
Category: Support
Experience required: 1y
English level: upper

**Your main tasks will be:**
- Provide B2С customer support of www.fanteam.com and related platforms to our B2B customers, via our ticketing system, email or Skype.
- Assist customers with their inquiries to closure.
- Solve any problematic situations and respond to all the requests and complaints received from the customers.
- Communicate effectively with team members, development teams, account management, and our Statscenter.
- Provide the necessary reporting to management.

**What you should have:**
- Experience from similar type of role / work.
- Proficient written and verbal Ukrainian and English skills.
- Excellent business communication skills.
- Strong desire to help customers and solve their problems.
- Ability to listen and come up with solutions to customers problems.
- Keen eye for detail.
- Ability to work from the Lviv office.
- Willingness to work shift hours day, evening, night shifts and weekends.

**Would be a plus:**
Experience from sports or sports knowledge.
Experience from the gambling or media industry.
Regulatory and compliance knowledge within gambling and iGaming.

**As a person you are:**
- Responsible, solution-oriented and enthusiastic about Customer Support
- Sport-loving, self-motivated, and with a positive attitude person.
- Good collaboration skills.
- Help your colleagues, not because you have to, but because you feel like it.
- Solution-oriented and flexible attitude that gets the job done.

**Benefits:**
We have established a very good working environment where we, among others, offer our employees flexible working hours, health-care benefits, professional courses and conferences.

**Where will you work and with whom:**
These days most of our team is working from home, however our office is open for everyone preferring a common office space! Our office is light and playful, located in the city center of Lviv.
We’re a social and united team, who love what we do. We believe in doing great work, and have fun while doing so!

**Our environment:**
- At Scout, you will meet challenges, get your own responsibility areas and get the chance to grow your own carrier.
- You will be heavily involved in the development of world-leading solutions with some of the world’s largest iGaming and media companies as clients.
- You will get much trust, and team support to solve exciting challenges.