Position: Customer Support QA
Company: Petcube
Category: Support
Experience required: 2y
English level: fluent

**Responsibilities:**
 - Perform QA on other agent’s work to identify failed cases, procedure violations, and identify areas for improvement
 - Manage internal team of 10+ agents: hold 1 on 1 meetings to achieve improvement and team growth
 - Identify trends in customer requests and suggest improvements to processes and products
 - Effectively solve customer requests via email and live chat

**Requirements:**
 - Fluent in English
 - Several years of experience in customer support teams
 - Proven record of leadership
 - Experience in managing small teams
 - Ability to learn quickly
 - Genuine curiosity about people and business
 - Motivated and passionate about getting work done properly
 - Attentive to detail
 - Disciplined and have a strong work ethic
 - Experience with workflow systems is a plus
 - Salesforce management experience is a plus