Position: Customer support
Company: Keplercode
Category: Support
Experience required: 1y
English level: upper

Project: A suite of tools to automate every step of ambassador marketing.

The key responsibilities:
+ Support customers, and ambassadors, with technical support issues. This could include troubleshooting
+ Filing tickets
+ Follow-ups
+ Answer general questions:
++ How to use the platform?
++ Where to find settings and tools?
+ Surfacing common issues to the head of Customer Success
+ Helping to escalate issues to the correct teams

The hours for this role would be Monday through Friday, between around 17:00 - 02:00.

Requirements:
+ Working proficiency in the English language. 
+ Responding to email and chat requests. 
+ Technical acumen and ability to clearly communicate through chat and email. 
+ Hard-working and willing to go above and beyond to help our customers solve issues.
+ Learn our system fairly quickly.