Position: Customer Support Representative
Company: SocialTech
Category: Support
Experience required: 1y
English level: upper

SocialTech is a global consumer IT-company specialised in Social Discovery industry. We develop our own products, which are used by millions of people around the world. SocialTech is already one of the leaders in its niche, and at the same time we continue to grow by hundreds percent per year in all KPI.

 

Our main value is people and team. We are always looking for people who are not indifferent, who are in love with their work, who work for the result and want to directly influence the development of product and business. We offer freedom and unlimited opportunities for development, but in return we demand a responsible attitude towards the cause, an orientation toward results and a sincere interest in our work. We always have many interesting tasks, we always have ambitious goals, complex challenges and freedom in picking tools and ways to achieve goals.

 

Requirements:

Fluent English (verbal and written) is a must;
Strong written and spoken communication skills;
Previous experience in technical support;
Previous experience with Zendesk (other helpdesk systems) is a big plus;
Ability to work the night shifts.
 

Duties:

Provide customer support via chat, tickets and phone;
Consult clients about service, features, payment options etc.;
Resolve customers' issues with the service;
Follow communication procedures, guidelines and policies;
Ensure that each customer receives outstanding service by providing a friendly environment;
No cold calling, no sales.
 

We create excellent conditions for work:

Flexible schedule;
Really great office in the center of Kiev;
PS4, projector, cinema and office parties;
Fruit and healthy food;
Free breakfasts and meals at the office;
Corporate doctor and trainer;
Conferences around the world;
Trainings, seminars and much, much more.