Position: Customer Support Specialist
Company: Amevalue
Category: Support
Experience required: 2y
English level: fluent

Hey dear candidates. 
We have started our cooperation with a huge group of companies from the USA, and currently, we are looking for a few customer support specialists who will work with them. 

A brief description of the client and vacancy:

U.S.-based HVAC company expanding rapidly nationwide through new franchise locations.
As a Customer Support Specialist, you will have the opportunity to work remotely, providing exceptional service to our clients and technicians.

We're looking for 5 experienced professionals, both Customer Support and Sales Representatives who can use their expertise to provide excellent service to our clients. They should be able to confidently handle customer inquiries and complaints, troubleshoot technical issues and resolve them promptly.

The ideal candidate has extensive experience in customer service, excelling at relationship-building and problem-solving. They can confidently handle incoming calls, chat and email, and effectively troubleshoot customer issues.

**Key Responsibilities:**

- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Set appointments with our prospects and existing clients
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits
- Keep accurate records of customer interactions and transactions
- Provide accurate and complete information to customers about our products and services
- Work with the sales team to convert inquiries into sales opportunities
- Continuously improve customer service skills and knowledge of company products and services
- Collect customer feedback to improve the sales and SOPs

**Key Qualifications:**

- **Proven 2+ years of customer support experience**
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Familiarity with CRM systems and practices
- Ability to adapt to changing priorities and work effectively in a remote environment
- **Proficient English skills**

If you're passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!