Position: Client Success Manager
Company: Reply
Category: Support
Experience required: 2y
English level: fluent

**Requirements**
• 2+ years experience in a customer facing role, preferably in Tech/Saas 
• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Language Proficiency: English (Speaking, writing).

**Responsibilities**
• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience.

**We offer**
• Working with the leading product on the US and Global market
• Real opportunity for professional growth and self-improvement
• Small and focused agile teams
• Work from home or co-working space (we cover co-working cost)
• Access to online courses, books and audio-books
• Ability to focus on your tasks — lack of bureaucracy and micromanagement
• Culture of openness — easy communications and access to anyone
• Amazing and accessible CEO who is ready to help
• Corporate celebrations and fun activities, some of them unforgettable
• Awesome colleagues and pleasant working atmosphere.