Position: Technical Support Team Lead
Company: AllSTARSIT
Category: Lead
Experience required: 2y
English level: upper

**What We’ll Expect From You:**

**Key Qualification:**
– 4+ years experience in Technical Support Engineering, at least 2 years as Team Lead of Technical Support teams
– Experience with IT support including operating systems, applications, and networks
– Deep knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals, and commonly-used network protocols
– Knowledge of switching and internet routing technologies and strong network diagnostic skills
– Understanding of network monitoring concepts
– Highly customer-oriented with strong leadership qualities, the ability to organize effective teamwork of support engineers
– Ability to assess and prioritize faults, and respond or escalate accordingly
– Upper-intermediate+ English

**Scope of Work:**
– 50/50 responsibilities of Support Engineer and Team Leader
– Managing the team of 10 engineers: scheduling the team's work schedule, distributing the workload for engineers, scheduling vacations, etc.
– Monitoring CATO Networks global network which includes Cato’s servers
– Network equipment and SaaS application
– Implementing timely solutions to customer issues or escalating to another team internally when needed
– Performing system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting, and incident response (packet capture, application performance management, Syslog, Netflow, etc)
– Providing T2 support for CATO Networks customers around the world
– Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers

**Why AllSTARSIT?**
**Flexible working conditions:** Office (Gulliver BC, Kyiv), remote, or hybrid format. Car and bicycle parking and free scooters.

‍**Learning and Development program:** A team of senior developers, a mentorship program, individual budget for self-education, free English, Spanish, and Hebrew courses, English for kids, regular tech meetups on various topics, free music lessons.

‍**Wellness program:** Extended medical insurance, Covid19/flu vaccination, sports/hobby compensation, massage room, music room, lounge zones with a billiard table, kicker, and PlayStation, daily food servings, and Friday brunches.