Position: L1 Support Engineer
Company: Revenue Grid
Category: Support
Experience required: 1y
English level: upper

Required skills
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
· Excellent communication, troubleshooting, and problem-solving skills
· IT-related education and technical background
· At least 1 year of experience in a similar position
· Experience with bug-tracking (Jira) and support systems (Freshdesk, Zendesk)

As a plus
· Cloud services support experience
· Understanding of CRM / ERP / Business applications
· Experience in B2B software development\support\implementation
· Experience in MS Exchange, MS Office365 and MS Outlook administration or support
· Experience in MS Azure and Azure Application Insights telemetry analysis or other application logs investigation and interpretation

We offer
· A friendly, informal, and knowledge-sharing environment with open-minded people around you;
· Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
· Dynamic opportunities for professional growth;
· Unlimited vacation;
· Great medical insurance;
· Corporate activities including corporate trips, skiing, parties, and other team-building events;
· Partly or fully paid extra professional training and courses (when needed);

Responsibilities
· Provide the 1st line of application technical support for the company’s SaaS customers
· Directly collaborate with the company’s internal teams
· Write support knowledgebase articles
· Available to work in evening shifts (13:00 — 22:00)