Position: Documents Processing Center Operations Manager
Company: Zoral
Category: Project Manager
Experience required: 3y
English level: upper

We are looking for a skilled Operations Manager for a Documents Processing Center who can lead and manage our team members to ensure better performance and improve service quality. You should have exceptional communication, interpersonal skills.

To be a successful Documents Processing Center Operations Manager, you should be focused on improving your team, processes and practices to deliver a reliable high-quality and high-performance service. You should be observant and detail-oriented and possess an understanding of the business, the products, services and the issues.

Responsibilities:

Establishing, monitoring, measuring and constantly improving the operations process.
Working with the technical team to make sure that the required technical infrastructure is in place.
Hiring, training, coaching, and leading of team members.
Answering team members' questions, guiding them through difficult issues.
Leading team meetings, asking questions to better understand the processes, educating and coach team members.
Ensuring staff members are achieving desired service levels and taking preventive & corrective action.
Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency.
Doing part of the documents processing work (if time permits).

Requirements:

Hands on experience establishing and managing a 24x7 support or help-desk process.
Higher education.
Strong English skills.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to details.
Strong computer user skills (Windows, English texts typing, Web browser, data entry forms)
We offer:

Attractive salary and good opportunities for career and personal development.
Compensation package.
Good opportunities for career and personal development.
Office in a picturesque place.