Position: Social Media agent (Support)
Company: Murka Games
Category: Support
Experience required: 1y
English level: upper

RESPONSIBILITIES
helping players in solving in-game and technical issues;
processing user requests within the framework of targets (KPI);
investigation of in-game situations;
tracking Facebook fan pages, replying to users in private messages, and making comments under their posts;
working with user reviews in the Google Console;
reporting on users' activity based on data from AppAnnie, Helpshift, and Zendesk;
drafting instructions and F.A.Q.

REQUIREMENTS
confident knowledge of English (Upper-Intermediate/Advanced);
sociability;
creativity;
attentiveness;
ability to organize work time effectively;
customer focus, desire to help people.

NICE TO HAVE
knowledge of other foreign languages
experience with Helpshift/Zendesk
experience in technical support
experience in the gaming industry

YOU’LL GET:
Competitive salary and performance-based reviews
Guaranteed paid vacations, main national holidays, and sick leaves
Employment benefits, such as partial compensation of sports and English lessons; medical insurance; bonuses on the occasion of marriage; «baby bonuses», and protection of workers with family responsibilities
Comfortable centrally located offices with snacks, a well-equipped gym, and weekly fun activities
Opportunity for professional growth: attending training programs, certifications, and conferences
Corporate celebrations and team buildings