Position: L2 Support Engineer
Company: RubyPlay
Category: Support
Experience required: 1y
English level: upper

What will you be responsible for?

Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
Track the progress of the integration and communicate any blockers
Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process
Optimizing/ automating recurring activities
Prepare how-to’s and automation tools
Run and own Postmortems
Process operational requests from support and engineering
Directly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrations
Help building and improving the process allowing for a smooth, simple and fast integration for our customers
Responsible to test and verify changes and the consistency of the APIs and its endpoints and «represent» the customer and its business when testing and validating any changes introduced in the APIs

What do we expect from our perfect candidate?

At least 1 year of prior experience as L2 Support Engineer in Gambling
Knowledge of HTTP protocol, and REST API
Understanding of common file formats: JSON, XML
Experience working with Docker and Kubernetes, GIT
Upper intermediate English — written, at least intermediate — verbal
Would be preferable knowledge with messaging systems (RabbitMQ, Kafka), experience with cloud services (GCP)
Basics of CI/CD approach and pipelines (Jenkins, Gitlab)
Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)
Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)
A service-minded approach and a problem-solving attitude
Ability to work with non-technical and technical customers alike
Prioritization skills and capability to make high impact decisions while multitasking

Benefits of working with us:

Challenging tasks to feel productive
Budget for personal development for each employee (courses, workshops etc)
20 paid vacation days/7 paid sick leaves to feel humane:)
Supportive working environment to feel a part of the team