Position: L1/L2 Middle/ Senior  Support Engineer
Company: Svitla
Category: Support
Experience required: no_exp
English level: upper

Svitla Systems Inc. is looking for an L1/L2 Middle/Senior Support Engineer for a full-time position (40 hours per week) in Ukraine. The client is the world leader in cultivating, distilling, and producing essential oils. They sell essential oils and other related products. Fueled by a growing demand for top-quality essential oils, the client designed and built the largest, most technologically advanced essential oil distillery in North America. In harmony with these efforts, the company developed its groundbreaking process, which preserves the integrity and potency of essential oils through every step of the production process. It claims to sell completely pure, naturally derived oils. Its products are sold online and through distributors. Headquartered in Lehi, Utah, with offices in Australia, Europe, Canada, Japan, Singapore, and farms around the world, the client stays true to its original vision. Potential candidates must be able to work proficiently and independently as part of a larger dynamic team. They must feel comfortable communicating and collaborating with stakeholders and colleagues. Strong problem-solving and organizational skills are also assumed in this role, as well as the ability to follow established processes/procedures defined by business stakeholders.
Requirements:
Technical knowledge of relational and non-relational databases SQL /Oracle.
Ability to read and understand front-end and back-end legacy code (.NET; ReactJS).
Ability to use and write SPLUNK queries.
Good usage of XLXS and CSV.
Operational:

Knowledge of SCRUM documentation lifecycles.
Knowledge of Jira workflows.
Communication:

Excellent written and oral communication skills.
Excellent teamwork skills balanced with the ability to work independently.
Nice to have:
Knowledge of AWS infrastructure.
Prior experience in technical writing.
Responsibilities:
Once isolated. Document root causes analysis on tickets and facilitates the transfer of this analysis to development teams for solutions.
Regularly communicate, and coordinate with stakeholders to synchronize issue status, root cause, and current priority.
Actively monitor queues, and update Jira tickets to ensure they represent a clear and accurate status of the issue they represent.
Work with management to periodically clean up low priority & backlog tickets as needed.
Ensure tickets are moving through Jira workflow processes defined in SLA timeline requirements.
Use and write Splunk queries.
Good grasp of usage of XLXS and CSV.
Ability to find and read JSON-based Logs.
Generally Splunk.
Clone code from a repository using GIT.
Read and understand legacy code to assist in isolating an issue.
Clone and run code locally as needed to assist in the replication of production issues.
Understand how to configure applications to target different data sources to ensure the integrity of production data. Comprehend and manage alerts and data points via monitoring software: Newrelic; Quantum Metrics; BI data.
We Offer:
US and EU projects based on advanced technologies.
Competitive compensation based on skills and experience.
Annual performance appraisals.
Flexibility in workspace, either remote or in one of our development offices. 
Comprehensive medical insurance including dental and massages.
Sport reimbursement program for onsite and online activities.
Support of a healthy lifestyle, compensation for running events.
Bonuses for recommendations of new employees.
Bonuses for article writing, public talks, other activities.
Personal loan budget available for long-term personnel.
20 vacation days, 10 national holidays and sick leaves.
Maternity leave policy and family days off.
Full compensation for conferences, courses, English classes.
Free webinars, meetups and conferences organized by Svitla.
Gifts for birthdays, New Year, anniversaries, children and more.
Fun corporate celebrations and activities, regular lectures on various topics.
Awesome team, friendly and supportive community!
About Svitla:
Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and family-like environment.

Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes. 

Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!

If you are interested in our vacancy, please send your CV. We will be happy to see you in our friendly team :)