Position: Junior Support Engineer (with German and English languages)
Company: Apriorit
Category: Support
Experience required: 1y
English level: intermediate

We are looking for a Junior Support Engineer (with German and English languages) and excited about technology for providing top-class services for worldwide famous users of our cybersecurity product.
You will learn from our experts and get a unique experience to become an expert yourself.

Ekran System, Inc. is a leader in the field of insider threat management solutions, established in 2013. Since then, we have grown into an international company with headquarters in Newport Beach (California), offices in Europe, and partners all over the world. Our product (Ekran System®) now has over 1,000 customers in 43 different countries.

Job description

Ekran System® is a universal insider threat protection platform which combines three essential insider security controls: activity monitoring, access management, and identity management. The product includes a wide range of technologies, and is in an active stage of development.

See details on our website: https://www.ekransystem.com

You will: 
Support user inquiries on IT issues via email / ticketing system and remote assistance. Assist with our solution’s installation and configuration.
Hold technical presentations and online demos explaining our solution to prospective customers.

Qualifications

Skills and experience:
6+ months experience in technical support
German and English languages level (both): Intermediate and higher
Experience with Windows/Linux desktop OS
Good communication skills 

Nice to have:
Familiar with Windows Server/AD/DHCP/IIS  
Knowledge of virtualization tools (Vmware) 

Perks & benefits:
Online interview process
Work remotely
Cybersecurity product well-known worldwide
High-profile customers (Verizon, Visa, Samsung, etc.)
Attractive salary reflecting your experience
Paid vacations and sick leave
Medical insurance and compensation for sports
Career development and professional growth
Personalized learning approach (mentoring, training courses, sharing knowledge, etc.)
Huge technical community with great experience
Friendly working atmosphere

If you are interested in this position, please send your detailed CV.