Position: Account Manager for product company
Company: Edible Arrangements Ukraine
Category: Support
Experience required: 2y
English level: upper

New opportunity to grow in big US product together with Edible Brands.

Naranga — is a part of Edible Brands company. It is a leading franchise operations management software serving over 400 brands. Naranga company is operated by Edible Brands Ukraine, based in Kyiv.

Our parent company is Edible Arrangements which is the leader in the American franchise market. Edible was founded in 1999 based on a deliciously different idea: a fruit bouquet. Since then, we have grown into America’s favorite gifting brand, with over 1,000 franchise locations, a world-class eCommerce function, and millions of customers every year.

Now we are looking for a Financial coordinator (Account Manager) to work with our customers (mainly small and medium businesses) in the US.

Main requirements :

- Excellent communication skills.
- Good verbal and written level of English (advanced level is required);
- At least one year of experience in Customer Support is a must.
- Analytical thinking and problem solving (must think outside the box to define the origin of the issue and provide possible solutions).
- Fast learner.
- Systematic approach.
- Desire to do sometimes monotonous job to make sure that everything is in order.
- Familiar with how business processes work, ability to stick to them when necessary.

**Responsibilities:**

- Respond to customer queries in a timely and accurate way via phone, email, or ticket system;
- CRM data management;
- Onboarding/offboarding of clients, understanding of current client status.
- Monitor and prioritize tickets submitted in Jira;
- Escalate financial questions (payments);
- Transferring clients` payments to a new billing platform;
- Update our internal databases with information about technical issues and helpful discussions with customers;
- Follow up with customers to ensure their technical issues be resolved;
- Create documentation on our products (descriptions of the products for presentations and explanation how they work).


Main teams to work: Ukraine (marketing and sales team, tech support / PM ), and the US.

**Hiring stages:**

- Recruiter interview (up to 45 min);
- Technical interview with the management (up to 75-90 min).

**What we offer at Edible:
**
• 100% remote work;
• Annual bonus accordingly to the policy (13d salary);
• Flexible work schedule and remote/mixed type of work;
• Multinational and intercultural experience;
• Corporate library;
• Cutting-edge frameworks and technologies.
• Competitive salary;
• Health insurance after the probation period;
• Common team events;
• Start-up spirit (the team is being built from scratch);

Feel free to contact us directly in case of any questions!
Have an amazing day and smile!