Position: Second Tier Support Engineer
Company: KSTT
Category: Support
Experience required: 1y
English level: upper

•  Experience in basic Linux command line interface and utilities
• Understanding of TCP/IP network stack and main protocols
• Good knowledge of SQL
• Basic scripting skills (bash, awk, sed)
• Familiar with Cloud services (AWS preferably)
• Experience in work with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN
• Understanding of SDLC, CI/CD
• Intermediate English (speaking/writing)
• Ability to prioritize and switch between tasks
• Be able to work in shifts
• Self-learning, responsible, communicative, accurate
• Be able to work at day and night shifts (8 hour shifts)

•  Linux administration
• AWS administration
• Monitoring systems configuration (Grafana, Prometheus, Nagios)
• Experience with relational databases (PostgreSQL, MySQL, MS SQL)
• Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)

•  Provide technical support service for B2B and internal customers via all communication channels: Phone, Email, IM, Ticketing System
• Investigate technical problems and their root cause
• Monitor infrastructure and services
• Provide respond to any alert or requests according to the SLA
• Communicate with R&D team and 3rd parties
• Provide regular reports

О проекте

It’s a great opportunity to deal with:
• Interesting domain — financial industry. Implementation of applications for one of the biggest and respectable brokerage companies
• Distributed teams — Kyiv — Tel Aviv
• Friendly team — work with open-minded, remarkable and skilled people
• Agile ’startup’ environment within a well-established international company
• Opportunity to step into a broad product role, drawing upon skills in complex backend systems
• Direct and immediate impact on a company business results
• High Visibility for your leadership skills