Position: Account Manager
Company: Openware
Category: Support
Experience required: 2y
English level: fluent

**Main required skills:**

- Knowledge of using general crypto wallets, crypto trading platforms/exchanges.

- Strong IT skills, including data analysis, and database query.

- English excellent communication both orally and in writing.

- Knowledge of general business software and aptitude to learn new applications; proficiency in Google documents and spreadsheets, Jira.

- Skill in building relationships with clients based on trust and respect.

- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and techniques.

- Understanding of cryptocurrency market-making business and basic crypto trading.

- Understanding of basic accounting.

**Essential responsibilities: **

- Communicate with clients.

- To understand their needs and explain product value and execute instructions in a timely manner:

To build relationships with clients based on trust and respect;

To resolve complaints and prevent additional issues by improving processes.

- Conducting research to improve business:

Analyze customer needs and behavior data and determine how operations can be altered to improve service and increase the value of our business;

Maintain updated knowledge of company products and services and industry trends.

- Collaborate with internal departments to facilitate client need fulfillment:

In part., communicate with the dev team to upgrade, request a new feature system, or bug fix.

- Conduct business operations including specializing in using our tools to serve clients:

Update system configs, and set up the system according to requirements/instructions in a timely manner.

- Report and monitoring:

Provide progress reports to senior management and clients;

Keep accurate records pertaining to inventory and account notes;

Monitor product inventory;

Monitor system and client performance on a daily basis.

**Desirable skills: **

- Basic trading knowledge/experience.

- Have an experience with tools that we use: JIRA, Hubspot, Slack.

- Able to understand a basic database query.

- Able to use excel/spreadsheet formula (for reports and data analysis).

 

**What we offer:**

- Friendly team atmosphere.

- Career and professional growth.

- Mentoring and support from all colleagues.

- Long-term employment with periodical salary review based on the performance results.

- Exciting new technologies to learn.

- Full medical insurance.

- Temporarily all of our team is working remotely, but we have several co-working spaces we will use on occasion.