Position: Customer Support Engineer
Company: Sigma Software
Category: Support
Experience required: 1y
English level: upper

If you have a brilliant experience as a Support Engineer and aim to join a team of great professionals - Sigma Software can offer you an outstanding opportunity! Our support team is constantly growing and looking for new members.

You will have the opportunity to work with worldwide famous corporations in different domains, such as AdTech, automotive, IoT, gaming, and Intellectual Property Services.


**Customer**
We collaborate with an industry-leading provider of self-serve technology that is in need of support. 


**Project**
The project we are working on is a completely customizable and scalable self-serve AdTech infrastructure for publishers. At the moment, our customer is expecting a more sophisticated self-service Ad solution. Sigma Software will help the company on this quest.


**Requirements**
At least Upper-Intermediate level of English, both verbal and written
At least 1 year of experience in a similar position
Experience with bug-tracking (Jira) and support systems (Intercom, Zendesk)


**Responsibilities**
Provide L1 e-mail and chat support for end-users
Meet all KPIs and targets
Properly escalate unresolved problems to higher levels of support
Directly collaborate with the project internal teams
Write support knowledgebase articles