Position: Delivery manager
Company: Inforce
Category: Other
Experience required: 3y
English level: upper

Key responsibilities
●       Establish and refine service delivery processes to ensure consistency and quality
●       Oversight of projects and resources involved including accountability for executing the project and the related processes and tasks
●       Ensure delivery processes are efficient and cost effective including streamlining projects and managing project profitability without adversely impacting the client experience
●       Constantly assess customer feedback and make necessary improvements
Work closely with clients to set success criteria and metrics to measure results
●       Actively manage project timelines, milestones, deliverables, resources, issues, and risks with appropriate escalation processes in place
●       Work with all stakeholders to manage communication and project results
●       Ability to own Business Process Management (BPM) solutions and Custom Application Development using Java and open source 
●       Coordinate and enable successful project execution by working with off-shore and onsite teams
●       Provide onsite execution support during extended client engagements to successfully deploy and implement solutions
●       Provide technical consulting service to prospects and customers as required 
●       Proactively develop smart strategies and solutions to address prospect and customer requirements 
●       Successful engagements meet not only stated requirements but also exceed requirements by re-engineering existing workflows, improving efficiency and addressing unmet / unstated needs 
●       Translate customer workflows in automation and human micro-task functions 
●       Work closely with internal development team for platform and algorithm enhancements 
●       Resolves help desk tickets and customer support inquiries as required 
●       Contribute to RFI's, RFP's, and questionnaires
●       Help define clear metrics tracking and dashboards for client and internal communication and to identify areas of improvement
●       Provide senior leadership within the company and help guide and mentor others

Qualifications/Experience
●       Bachelor’s or Master’s degree in an IT related field 
●       Experience in the broad data space is a benefit 
●       Knowledge of the Financial Services space is preferred 
●       Minimum of 3 years of hands on development experience with Java, Java Script, Java Open Source frameworks, HTML5/CSS, Web Services, DB and SQL, etc. 
●       Proposal creation, SOW preparation, contractual agreements, project planning & management
●       Technical solution design & execution experience  
●       Strengthening application services practice through SWOT analysis, value added suggestions and execution 
●       Overseeing and facilitating project delivery by working closely with offshore resources 
●       Ability to negotiate with the customers on matters relating to technology management, revenue, performance etc. 
●       Pre-sales presentation skills 
●       Customer requirements gathering and management 
●       Experience working with professional services, deployment, and support teams  
●       Experience overseeing Incident Management
●       Onsite project execution and management

Benefits
●        Smartest people in the industry and the most interesting product on Belarusian market
●        Competitive salary
●        Opportunity to work remotely