Simulation modelling and analysis of a satellite campus's registration model

The registration model is a very important part of any tertiary education institution's value chain, as this is the first contact that many students have with the institution. Therefore it is of extreme importance that this process runs efficiently and is well organised, as a poorly run registration model can damage the image of the institution. This study is part of a strategic planning initiative by the School of Modelling Sciences. Due to the fact that BSc students are high up on the subsidy scale, recruitment personnel are going to focus on recruiting BSc students, with a goal of having 100 first year BSc students. Currently the first year BSc students are registered in 5 hours. Given the expected increase, management wants to know how many resources should be added to the various sub-processes in the registration model to keep registering the first year BSc students in 5 hours, with more than 85% of students realizing a turnaround time of less than 120 minutes. This will be accomplished through building a representative simulation model on which the various number of students will be tested to see what their influence will be on the time needed to complete the first year BSc registration. If this time is above 5 hours, resources will be added until the registration is completed in 5 hours and more than 85% of students realize a turnaround time of less than 120 minutes. With cost being a factor in deciding on a solution, estimated costs will be provided for each solution in order to aid decision making. Die registrasie model is 'n baie belangrike deel van enige tersiere opleidingsinstelling se waarde ketting, aangesien dit die heel eerste keer is wat meeste van die studente met die instelling kontak het. Daarom is dit uiters belangrik dat hierdie proses effektief bestuur en behoorlik georganiseer word, aangesien 'n registrasie model wat swak bestuur word die beeld van die instelling kan skade aanrig. Hierdie studie is deel van 'n strategiese beplannings inisiatief deur die skool vir Modelleringswetenskappe. Omdat BSc studente hoog op die subsidie skaal 16, gaan werwings personeel hulle toespits op die werwing van BSc studente, met die doel op 100 BSc eerstejaar studente. Tans word die eerstejaar BSc studente in 5 ure geregistreer. Gegewe die vewagte styging, wil bestuur graag weet hoeveel hulpbronne by elkeen van die verskeie subprosesse in die registrasie model bygesit moet word sodat eerstejaar BSc studente nog steeds in 5 ure geregistreer kan word, met meer as 85% van die studente wat 'n omkeertyd van onder 120 minute realiseer. Dit sal bereik word deur 'n verteenwoordigende simulasie model te bou waarop die verskeie hoeveelheid studente getoets sal word om te sien wat die invloed sal wees op die tyd wat benodig word om die eerstejaar BSc studente te registreer. lndien hierdie tyd bo 5 ure is, sal hulpbronne bygevoeg word totdat die registrasie in 5 ure voltooi word en meer as 85% van die studente 'n omkeertyd van minder as 120 minute realiseer. Met koste wat 'n faktor is in die kies van 'n oplossing, sal beraamde kostes voorsien word om besluitneming te ondersteun. TABLE OF CONTENTS ABSTRACT . 2 OPSOMMING . 3 . 1 Conseptualiazation of the study 9 . 1 .