Building on Redundancy : Factoid Question Answering , Robust Retrieval and the “ Other ”

We have explored how redundancy based techniques can be used in improving factoid question answering, definitional questions (“other”), and robust retrieval. For the factoids, we explored the meta approach: we submit the questions to the several open domain question answering systems available on the Web and applied our redundancy-based triangulation algorithm to analyze their outputs in order to identify the most promising answers. Our results support the added value of the meta approach: the performance of the combined system surpassed the underlying performances of its components. To answer definitional (“other”) questions, we were looking for the sentences containing re-occurring pairs of noun entities containing the elements of the target. For Robust retrieval, we applied our redundancy based Internet mining technique to identify the concepts (single word terms or phrases) that were highly related to the topic (query) and expanded the queries with them. All our results are above the mean performance in the categories in which we have participated, with one of our Robust runs being the best in its category among all 24 participants. Overall, our findings support the hypothesis that using as much as possible textual data, specifically such as mined from the World Wide Web, is extre mely promising and capable of achieving results comparable with more knowledge intensive techniques . FACTOID QUESTION ANSWERING The Natural Language Processing (NLP) task, which is behind Question Answering (QA) technology, is known to be Artificial Intelligence (AI) complete: it requires the computers to be as intelligent as people, to understand the deep semantics of human communication, and to be capable of common sense reasoning. As a result, different systems have different capabilities. They vary in the range of tasks that they support, the types of questions they can handle, and the ways in which they present the answers. By following the example of meta search engines on the Web (Selberg & Etzioni, 1995), we advocate combining several fact seeking engines into a single “Meta” approach. Meta search engines (sometimes called metacrawlers) can take a query consisting of keywords (e.g. “Rotary engines”), send them to several portals (e.g. Google, MSN, etc.), and then combine the results. This allows them to provide better coverage and specialization. The examples are MetaCrawler (Selberg & Etzioni, 1995), 37.com (www.37.com), and Dogpile (www.dogpile.com). Although, the keyword based meta search engines have been suggested and explored in the past, we are not aware of the similar approach tried for the task of question answering (fact seeking), which we pursue in this paper. The practical benefits of the meta approach are justified by general consideration: eliminating “weakest link” dependency. It does not rely on a single system which may fail or may simply not be designed for a specific type of tasks (questions). The meta approach promises higher coverage and recall of the correct answers since different QA engines may cover different databases or different parts of the Web. In addition, the meta approach can reduce subjectivity by querying several engines; like in the real-world, one can gather the views from several people in order to make the answers more accurate and objective. The speed provided by several systems queried in parallel can also significantly exceed those obtained by working with only one system, since their responsiveness may vary with the task and network traffic conditions. In addition, the meta approach fits nicely into a becoming-popular Web services model, where each service (QA engine) is independently developed and maintained and the meta engine integrates them together, while still being organizationally independent from them. Since each engine may be provided by a commercial company interested in increasing their advertising revenue or a research group showcasing their cutting edge technology, the competition mechanism will also ensure quality and diversity among the services. Finally, a meta engine can be customized for a particular portal such as those supporting business intelligence, education, serving visually impaired or mobile phone users. Figure 1. Example of START output. Figure 2. Example of Btainboost output. Meta Approach Defined We define a fact seeking meta engine as the system that can combine, analyze, and represent the answers that are obtained from several underlying systems (called answer services throughout our paper). At least some of these underlying services (systems ) have to be capable of providing candidate answers to some types of questions asked in a natural language form, otherwise the overall architecture would not be any different from a single fact seeking engine which are typically based on a commercial keyword search engines, e.g. Google. The technology behind each of the answer services can be as complex as deep semantic NLP or as simple as shallow pattern matching. Fact Seeking Service Web address Output Format Organization/System Performance in our evaluation (MRR) START start.csail. mit.edu Single answer sentence Research Prototype 0.049** AskJeeves www.ask. com Up to 200 ordered snippets Commercial 0.397** BrainBoost www.brainboost. com Up to 4 snippets Commercial 0.409* ASU QA on the Web qa.wpcarey. asu.edu Up to 20 ordered sentences Research Prototype 0.337** Wikipedia en.wikipedia. org Narrative Non profit 0.194** ASU Meta QA http://qa.wpcarey. asu.edu/ Precise answer Research Prototype 0.435 Table 1. The fact seeking services involved, their characteristics and performances in the evaluation on the 2004 questions. * and ** indicate 0.1 and . 05 levels of statistical significance of the difference from the best accordingly. Challenges Faced and Addressed Combing multiple fact seeking engines also faces several challenges. First, the output formats of them may differ : some engines produce exact answer (e.g. START), some other present one sentence or an entire snippet (several sentences) similar to web search engines, as shown in Figures 1-4. Table 1 summarizes those differences and other capabilities for the popular fact seeking engines. Second, the accuracy of responses may differ overall and have even higher variability depending on a specific type of a question. And finally, we have to deal with multiple answers, thus removing duplicates, and resolving answer variations is necessary. The issues with merging search results from multiple engines have been already explored by MetaCrawler (Selberg & Etzioni, 1995) and fusion studies in information retrieval (e.g. Vogt & Cottrell, 1999) but only in the context or merging lists of retrieved text documents. We argue that the task of fusing multiple short answers, which may potentially conflict or confirm each other, is fundamentally different and poses a new challenge for the researchers. For example, some answer services (components) may be very precise (e.g. START), but cover only a small proportion of questions. They need to be backed up by less precise services that have higher coverage (e.g. AskJeeves). However, backing up may easily result in diluting the answer set by spurious (wrong) answers. Thus, there is a need for some kind of triangulation of the candidate answers provided by the different services or multiple candidate answers provided by the same service. Figure 3. Example of Ask Jeeves output. Figure 4. Example of ASU QA output. Triangulation, a term which is widely used in intelligence and journalism, stands for confirming or disconfirming facts, by using multiple sources. Roussinov et al. (2004) went one step further than using the frequency counts explored earlier by Dumais et al. (2002) and groups involved in TREC competitions. They explored a more fine-grained triangulation process which we also used in our prototype. Their algorithm can be demonstrated by the following intuitive example. Imagine that we have two candidate answers for the question “What was the purpose of the Manhattan Project? ”: 1) “To develop a nuclear bomb” 2) “To create an atomic weapon”. These two answers support (triangulate) each other since they are semantically similar. However, a straightforward frequency count approach would not pick this similarity. The advantage of triangulation over simple frequency counting is that it is more powerful for less “factual” questions, such as those that may allow variations in the correct answers. In order to enjoy the full power of triangulation with factoid questions (e.g. Who is the CEO of IBM? ), the candidate answers have to be extracted from their sentences (e.g. Samuel Palmisano), so they can be more accurately compared with the other candidate answers (e.g. Sam Palmisano). That is why the meta engine needs to possess answer understanding capabilities as well, including such crucial capability as question interpretation and semantic verification of the candidate answers to check that they belong to a desired category (person in the example above). Figure 5. The Meta approach to fact seeking. Fact Seeking Engine Meta Prototype: Underlying Technologies and Architecture In the first version of our prototype, we included several freely available demonstrational prototypes and popular commercial engines on the Web that have some QA (fact seeking) capabilities, specifically START, AskJeeves, BrainBoost and ASU QA (Table 1, Figures 1-4). We also added Wikipedia to the list. Although it does not have QA capabilities, it provides good quality factual information on a variety of topics, which adds power to our triangulation mechanism. Google was not used directly as a service but BrainBoost and ASU QA are already using it among the other major keyword search engines. The meta-search part of our system was based on the MetaSpider architecture (Chau et al., 2001; Chen et al., 2001). Multithreads are launched to submit the query to fetch the candidate answers from each service. After the