Miracle-dz/UniFAR-FTUs huggingface dataset:
Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. Due to the lack of applicable models for the shipping industry, the existing literature of service quality for the business-to-consumer as well as business-to-business sector where combined to provide the theoretical framework for this study. Even though other models were analysed and considered in the theoretical background, eventually models like the SERVQUAL model, the INDSERV model, as well as the Physical Distribution Service Quality (PDSQ) model and the Logistics Service Quality (LSQ) model built the guideline for the data collection process. Methodology In accordance with the explorative purpose of this research, a qualitative case study, with German freight forwarders as the unit of interest, was set up. The collection of empirical data and their analysis followed the abductive hermeneutic approach. Empirical Data The empirical data for this study was derived from eight semi-structured interviews with industry experts, which lasted between twenty minutes and one hour. Conclusion The study has shown that critical service issues are depending on the value and the implied requirements of the shipped product. Nevertheless, availability, time and price as well as a flawless and fast service and good contact to contact personnel were identified as critical service issues. In order to provide a first step in the development of a conceptual model for service quality in the shipping industry, the dimensions of responsiveness, reliability/discrepancy handling, flexibility and contact to contact personnel are proposed. Further, the study shows the interconnectivity of these dimensions and proposes enabler dimensions in the form of contact person quality and process quality. By identifying these critical service issues as well as the service dimensions and their interconnectivity, the partial adaptation of established service quality measurement systems is confirmed. However, also their shortcomings are presented and this gap is closed through modification or adaptation of new dimensions.
Redistribution Effects Resulting from Cross-Border Cooperation in Support for Renewable Energy

It has been shown that international cooperation in achieving renewable energy targets, e.g., via a common tradable green certi ficate market, increases overall welfare. However, cooperation in the support of electricity from renewable energy sources also leads to regional price effects, from which some groups benefit while others lose. On a regional level, the introduction of cross-border cooperation in RES-E support generally has an opposite effect on support expenditures and wholesale electricity prices, as long as grid congestion between the diff erent regions exists. In this paper, a theoretical model is used to analyze under which conditions different groups benefi t or suff er from the introduction of cooperation. Findings of the analysis include that eff ects on consumers and total producers per country can only be clearly determined if no grid congestions between the countries exist. If bottlenecks in the transmission system exist, the relationship between the slopes of the renewable and the non-renewable marginal generation cost curves for electricity generation as well as the level of the RES-E target essentially determine whether these groups benefi t or lose from the introduction of green certi ficate trading. In contrast, system-wide welfare always increases once cooperation in RES-E support is introduced. Similarly, welfare on the country level always increases (compared to a situation without RES-E cooperation) if the countries are perfectly or not at all physically interconnected. In the case of congested interconnectors, each country always at least potentially benefi ts from the introduction of certi ficate trade, taking into account possible distributions of congestion rents between the countries.
Detection of Arabic Terrorism Keyword in Websites

This paper presents a detection technique for cyberterrorist suspected activities in the websites by using Krill Herd and Simulated Annealing algorithms. There were 1,700 dataset used with 10 cross-validation for training and testing from Tawhid, Islamion and Alemarah News websites. Based on the experiment conducted, this proposed detection technique has produced 84.9% accuracy rate, which has outperformed with the benchmark work. This paper could be used as guidance other researchers with the same interest.
Using the Technology-Organization-Environment Framework Approach in the Acceptance of Telemedicine in the Health Care Industry

Telemedicine is an innovation in providing health services to patients, perceptions of technology vary from one individual to another. The level of technology acceptance is something that needs to be researched because it will affect the use of a technology in the company, this is because the received technology will continue to be used in the company and the rejected technology will be a neglected part. There are the important considered criteria for the acceptance of a technology of this research: the adoption of innovation, organizational measurement, business environment, and communication channels. The purpose of this study was to analyze the effect of technology acceptance, organizational size, business environment on the adoption of telemedicine with the influence of the communication channel. The research method is an explanatory research using a quantitative approach. The population in this study was 156 people. The used data analysis method in this research is a Moderated Regression Analysis (MRA). The results from the MRA analysis show that technology acceptance is positively and significantly influenced by communication channels on the adoption of telemedicine. In contrast, the measurement of the organization and the business environment did not have a significant effect on the adoption of telemedicine in the health service industry. The implication of hospital management to increase technology acceptance must pay attention to the advantages of using telemedicine, the suitability of existing technology in hospitals to develop telemedicine, the ease of used technology, the results that seen from the use of telemedicine and it can be tested before being applied. Communication needs to be improved by paying attention to the credibility of the communicator, the content and context of telemedicine, the clarity and continuity of information, the used language is easy to understand and the right communication channel is interpersonal.
UvA-DARE ( Digital Academic Repository ) Towards design space exploration for biological systems

For both embedded systems and biological cell systems, design is a feature that defines their identity. The assembly of different components in designs of both systems can vary widely. Given the similarities between computers and cellular systems, methods and models of computation from the domain of computer systems engineering could be applied to model cellular systems. Our aim is to construct a framework that focuses on understanding the design options and consequences within a cell, taking an in-silico (forward-) engineering approach rather than the reverse-engineering approach now used by default in this domain. We take our ideas from the domain of embedded computer systems. The most important features of our approach, as taken from this domain, are a variable abstraction level of model components that allows for inclusion of components of which detailed information is lacking, and a separation of concerns between function and performance by components in the design. This allows for efficient and flexible modeling. Also, there is a strict separation between computation within and communication between components, thus reducing complexity. As a proof-of-principle, we show that we can make a statement regarding the design of the gene expression machinery of a cell to produce a protein, using such a method.
Current issues on high-power cycloconverter - fed gearless motor drives for grinding mills

Mining operations are facing the challenge of competitiveness because of low metal prices and operating costs. The only way to solve the problem is applying new design concepts in management, process operation, R&D and technologies, where industrial electronics and information technologies are taking a decisive role concerning process control, automation and personnel safety. The size reduction, crushing and grinding, is one of the main stages in mineral processing, because of energy, material and maintenance costs. Looking at economy of scale, new projects consider the use of big mill grinding circuits, where larger power gearless motor drives with cycloconverters in the range around 20 MW are being applied for semiautogenous (SAG) mills and recently, ball mills are also being considered. This work addresses some current issues involving design application of high-power drives employed in SAG grinding mills, highlighting industrial electronics aspects: complex nature of the process with large units; reliability and availability; operation within weak networks; power quality and harmonics control; process and knowledge-based instrumentation; mechanical and mechatronics aspects. Based on actual cases of application, the main constructive and operation aspects are described and the open problems for improving reliability and availability are discussed.
Coordination between the central control unit and local control function of a photovoltaic system under the uncertainties of sunlight and three‐phase unbalanced loads

At present, high penetration of photovoltaic (PV) systems on low voltage (LV) distribution systems is increasing worldwide because of several favourable conditions, such as government policies, decreasing cost of PV technologies, and environmental awareness. How-ever, varying sunlight and three-phase unbalanced load conditions can result in voltage violation, especially an overvoltage problem, and voltage unbalanced conditions that dete-riorate the power quality. Therefore, disconnection of PV systems, especially on the downstream node, can occur due to the overvoltage protection of the PV system, which results in PV owners losing revenue from selling electricity. Moreover, some electrical appliances can be damaged from voltage unbalanced conditions. To support a high PV penetration and prevent these adverse impacts, this study applies a control strategy involving coordination between the Central Control Unit (CCU) and Local Control Functions (LCFs) of PV systems. The CCU applies the Adaptive Tabu Search (ATS) technique to search for the optimal LCF parameter setting of PV systems and adjusted this weekly. The optimization problem is the maximization of real power generation from all PV systems under varying (uncertain) sunlight and three-phase unbalanced loads. MATLAB programming is used for the Newton–Raphson power ﬂow simulation on a modiﬁed 19-node distribution system.
Evaluation of Wild Segments Related to Growth Period Traits Using a Modified Wild Soybean (Glycine Soja Sieb. Et Zucc.) Chromosome Segment Substitution Line Population

He Qingyuan Anhui Science and Technology University Shihua Xiang Zigong Academy of Agricultural Sciences Huawei Yang Zigong Academy of Agricultural Sciences Wubin Wang Nanjing Agricultural University Yingjie Shu Anhui Science and Technology University Zhengpeng Li Anhui Science and Technology University Songhua Wang (  Wangsh@ahstu.edu.cn ) Anhui Science and Technology University Xiaoyan Yang Anhui Science and Technology University
DISCOVERY OF MOLECULAR GAS AROUND HD 131835 IN AN APEX MOLECULAR LINE SURVEY OF BRIGHT DEBRIS DISKS

Debris disks are considered to be gas-poor, but recent observations revealed molecular or atomic gas in several 10–40 Myr old systems. We used the APEX and IRAM 30 m radio telescopes to search for CO gas in 20 bright debris disks. In one case, around the 16 Myr old A-type star HD 131835, we discovered a new gas-bearing debris disk, where the CO 3–2 transition was successfully detected. No other individual system exhibited a measurable CO signal. Our Herschel Space Observatory far-infrared images of HD 131835 marginally resolved the disk at both 70 and 100 μm, with a characteristic radius of ∼170 AU. While in stellar properties HD 131835 resembles β Pic, its dust disk properties are similar to those of the most massive young debris disks. With the detection of gas in HD 131835 the number of known debris disks with CO content has increased to four, all of them encircling young (≤40 Myr) A-type stars. Based on statistics within 125 pc, we suggest that the presence of a detectable amount of gas in the most massive debris disks around young A-type stars is a common phenomenon. Our current data cannot conclude on the origin of gas in HD 131835. If the gas is secondary, arising from the disruption of planetesimals, then HD 131835 is a comparably young, and in terms of its disk, more massive analog of the β Pic system. However, it is also possible that this system, similar to HD 21997, possesses a hybrid disk, where the gas material is predominantly primordial, while the dust grains are mostly derived from planetesimals.
The influence of landscape-scale spatial-environmental structure on the predictability of local community composition

ii PREFACE . iv TABLE OF CONTENTS . v LIST OF TABLES . vii LIST OF FIGURES . viii LIST OF ABBREVIATIONS . ix GLOSSARY . x ACKNOWLEDGEMENTS . xiv DEDICATION . xvi 1. GENERAL INTRODUCTION . 1 1.
Water Woes: Structure and Agency Influences on Adaptive Capacity in Southwest kansas

Concerns over the continual reduction of available groundwater in southwest Kansas have been increasing . This concern is compounded by the high dependence on irrigated agriculture and the related agribusiness industry, which is a staple to the regional economy and employs a large labor force . Future climate variation may enhance the sensitivity of the region to limited water availability . Through archival research and interviews, this study examines the impact of both structural forces (such as policy makers and legal bodies) and individual agents (local farmers, ranchers, and other citizens) on the capacity of southwest Kansas to adapt to climate variation . Although structure does have an impact, agency components far exceed structure in overall impact on the adaptive capacity of the region .
Neutrophil Extracellular Traps and Macrophage Polarization Formation In The Inner And Outer Area of Carotid Plaque Arteries

Introduction: It is noteworthy that vast data exists which links NETs to arterial and venous thrombosis in both animal models and humans. In the current study, the level of extracellular neutrophil networks and macrophage polarization in the area outside and inside the carotid plaque of patients with carotid stenosis were assessed.Material and Methods: Ten patients were included in this pilot study. Confirmed cases of carotid stenosis were selected to participate in the study using the simple sampling method. Samples of carotid plaques of each patient were divided into two halves with a transverse incision; the terms inner part and outer part were used for the plaque’s inner part and the adjacent area, respectively. Carotid plaque was excised, and half of them were sorted in 10% formalin for CD163,CD11c ,MPO and histone H3 immunohistochemistry assessment while the other halves were stored at -80 ° C for western blotting assay with PDA4 marker. For statistical analysis, we used independent samples T-test or its non-parametric equivalents.Results: Results of this study showed that the extracellular neutrophil chicks in the inner part of the carotid plaque were significantly increased (P <0.0001), while the number of M1 and M2 macrophages was higher in the inner part compared with the outer part of the carotid plaque (P <0.0001). Conclusion: NETs and Macrophages have great potential for further investigation to find a better treatment for carotid plaque.
Performance Analysis of MAC Layer Protocols for WSN with Considering the Effects of Hidden Node Problem

Wireless sensor networks (WSNs) are consisting of a large number of sensor nodes that sense, gather, and process-specific data. Its importance is dedicated to its enormous application range. It could be used with industrial applications, agricultural applications, military applications, industrial applications, and a lot of other applications, which make it an open area for study by researchers and students. In this paper, the effects of the hidden node problem are studied on three different MAC protocols using various field distances and various numbers of nodes. This study provides the best number of nodes to be disseminated in a specific field distance depending on the needed performance metrics. Six performance metrics are used in this study, which is Goodput, Throughput, PDR, Residual Energy, Average Delay, and first and last node dead in the network. IEEE 802.11, IEEE 802.15. 4, and TDMA protocols are the used protocols in this study. Eight different scenarios were proposed and implemented for this study. NS2 is used to construct the proposed scenarios. Results show that TDMA gives the best energy conservation and high delay time with high PDR, while IEEE 802.11 provides the best throughput and Goodput results and low delay time. A graphical view for the results was made to ease of study and analysis.
Clinical Study Cardiac Troponin Elevation Predicts Mortality in Patients Undergoing Orthotopic Liver Transplantation

Introduction. While patients undergoing orthotopic liver transplantation (OLT) have high cardiovascular event rates, preoperative risk stratification may not necessarily predict those susceptible patients. Troponin T (TnT) may help predict patients at risk for cardiovascular complications. Methods. Consecutive patients undergoing OLT at Mayo Clinic in Florida between 1998 and 2010 who had TnT obtained within 10 days following surgery were included.Three groups were compared based on TnT level: (1) normal (TnT ≤ 0.01 ng/mL), (2) intermediate (TnT 0.02–0.11 ng/mL), and (3) elevated (TnT > 0.11 ng/mL). Overall and cardiovascular mortality was assessed. Results. Of the 78 patients included, there was no difference in age, gender, severity of liver disease, and echocardiographic findings. Patients in the normal and intermediate TnT groups had a lower overall mortality rate (14.3% and 0%, resp.) when compared with those with elevated TnT (50%; P = 0.001). Patients in the elevated TnT group had a cardiovascular mortality rate of 37.5% compared with 1.4% in the other groups combined (P < 0.01). The elevated TnT group had a much higher mortality rate when compared with those in the intermediate group (P < 0.0001). Conclusion. TnTmay accurately help risk stratify patients in the early postoperative setting to better predict cardiovascular complications.
Diurnal variability in riverine dissolved organic matter composition determined by in situ optical measurement in the San Joaquin River (California, USA)

Dissolved organic matter (DOM) concentration and composition in riverine and stream systems are known to vary with hydrological and productivity cycles over the annual and interannual time scales. Rivers are commonly perceived as homogeneous with respect to DOM concentration and composition, particularly under steady flow conditions over short time periods. However, few studies have evaluated the impact of short term variability (<1 day) on DOM dynamics. This study examined whether diurnal processes measurably altered DOM concentration and composition in the hypereutrophic San Joaquin River (California) during a relatively quiescent period. We evaluated the efficacy of using optical in situ measurements to reveal changes in DOM which may not be evident from bulk dissolved organic carbon (DOC) measurement alone. The in situ optical measurements described in this study clearly showed for the first time diurnal variations in DOM measurements, which have previously been related to both composition and concentration, even though diurnal changes were not well reflected in bulk DOC concentrations. An apparent asynchronous trend of DOM absorbance and chlorophyll‐a in comparison to chromophoric dissolved organic matter (CDOM) fluorescence and spectral slope S290–350 suggests that no one specific CDOM spectrophotometric measurement explains absolutely DOM diurnal variation in this system; the measurement of multiple optical parameters is therefore recommended. The observed diurnal changes in DOM composition, measured by in situ optical instrumentation likely reflect both photochemical and biologically‐mediated processes. The results of this study highlight that short‐term variability in DOM composition may complicate trends for studies aiming to distinguish different DOM sources in riverine systems and emphasizes the importance of sampling specific study sites to be compared at the same time of day. The utilization of in situ optical technology allows short‐term variability in DOM dynamics to be monitored and serves to increase our understanding of its processing and fundamental role in the aquatic environment. Copyright © 2007 John Wiley & Sons, Ltd.
The Impact of Employees’ Perceptions of CSR on Career Satisfaction: Evidence from Saudi Arabia

The purpose of this study is to examine the association between employees’ CSR perceptions and their career satisfaction. Moreover, the mediating roles of organizational pride, organizational embeddedness, and psychological capital in the relationship between CSR perceptions and career satisfaction are also examined. Finally, the moderating roles of internalized moral identity and symbolic moral identity in the relationship between CSR perceptions and career satisfaction are investigated. A cross-industry sample of employees from the Kingdom of Saudi Arabia was collected. The results show that CSR perceptions positively affect career satisfaction. Organizational pride, organizational embeddedness, and psychological capital mediate the link between CSR perceptions and career satisfaction. Both dimensions of moral identity (internalized moral identity and symbolic moral identity) positively moderate the effect of CSR perceptions on career satisfaction.
Digital Media Landscape in Brazil: Political (Mis)Information and Participation on Facebook and WhatsApp

WhatsApp is one of the most used messaging platforms across the globe and is particularly prominent in the Global South. Despite being a private messaging app, WhatsApp is becoming an important platform for political information and political talk, which raises concerns about the spread of misinformation on the platform. This paper presents comprehensive descriptive results of a national survey of internet users in Brazil, focusing on political information on social media. Our data shows that Brazilians are very active social media users, particularly on Facebook and WhatsApp, and consider these platforms very important to fulfill a myriad of political and informational aims. However, they also demonstrate great concern about the quality and accuracy of information circulating online. Despite finding significant differences in how these two platforms are used, the data suggests that WhatsApp is becoming central to how Brazilians have access to and engage with politics.