Industrial and Organizational Psychology: Research and Practice

PART I: INTRODUCTION. CHAPTER 1: INTRODUCTION. CHAPTER 2: RESEARCH METHODS IN I/O PSYCHOLOGY. Research Questions. Important Research Design Concepts. Variables. Research Setting. Generalizability. Control. Random Assignment and Random Selection. Confounding. Research Designs. The Experiment. Survey Designs. Observational Designs. Measurement. Classical Measurement Theory. Reliability. Validity. Statistics. Descriptive Statistics. Inferential Statistics. Meta-Analysis. Mediator and Moderator Variables. Ethics of Research. Chapter Summary. Learning by Doing. PART II: ASSESSMENT OF JOBS, PERFORMANCE, AND PEOPLE. CHAPTER 3: JOB ANALYSIS. What Is Job Analysis? The Job-Oriented Approach. The Person-Oriented Approach. Purposes of Job Analysis. Career Development and Vocational Counseling. Legal Issues. Performance Appraisal. Selection. Training. Research. Vocational Counseling. How Job Analysis Information Is Collected. Who Provides the Information? Approaches To Collecting Job Analysis Information. Methods of Job Analysis. Job Components Inventory. Functional Job Analysis. Position Analysis Questionnaire. Task Inventories. Choosing a Job Analysis Method. Job Analysis Methods For Work Teams. Reliability and Validity of Job Analysis Information. Reliability. Validity. Job Evaluation. Comparable Worth. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 4: PERFORMANCE APPRAISAL. Why Do We Appraise Employees? Administrative Decisions. Employee Development and Feedback. Criteria for Research. Performance Criteria. Characteristics of Criteria. Criterion Complexity. Dynamic Criteria. Contextual Performance. Methods for Assessing Job Performance. Objective Measures of Job Performance. Subjective Measures of Job Performance. The Impact of Technology on Performance Appraisal. Legal Issues in Performance Appraisal. Chapter Summary. I/O Psychology in Practice. CHAPTER 5: ASSESSMENT METHODS FOR SELECTION AND PLACEMENT. Job-Related Characteristics. Psychological Tests. Characteristics of Tests. Ability Tests. Knowledge and Skill Tests. Personality Tests. Emotional Intelligence Tests. Integrity Tests. Vocational Interest Tests. Drug Testing. Biographical Information. Interviews. Work Samples. Assessment Centers. Electronic Assessment. Electronic Administration of Psychological Tests. Computer Adaptive Testing. Chapter Summary. I/O Psychology in Practice. Learning by Doing. PART III: selecting and training employees. CHAPTER 6: SELECTING EMPLOYEES. The Planning of Human Resource Needs. Recruiting Applicants. Selecting Employees. How Do Organizations Select Employees? Conducting a Validation Study. Validity Generalization. How Predictor Information Is Used for Selection. Getting Applicants to Accept and Keep Job Offers. The Utility of Scientific Selection. How Valid Selection Devices Work. Computing the Utility of Scientific Selection. International Differences in Selection Practices. Legal Issues. Legal Selection in the United States. Legal Selection Outside the United States. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 7: TRAINING. Needs Assessment. Objectives. Training Design. Trainee Characteristics. Design Factors That Affect Transfer of Training. Work Environment. Training Methods. Delivery of a Training Program. Evaluation of a Training Program. Set Criteria. Choose Design. Choose Measures of the Criteria. Collect Data. Analyze and Interpret Data. Chapter Summary. I/O Psychology in Practice. Learning by Doing. PART IV: THE INDIVIDUAL AND THE ORGANIZATION. CHAPTER 8: THEORIES OF EMPLOYEE MOTIVATION. What Is Motivation? Work Motivation Theories. Need Theories. Need Hierarchy Theory. Two-Factor Theory. Reinforcement Theory. Expectancy Theory. Self-Efficacy Theory. Justice Theories. Goal-Setting Theory. Control Theory. Action Theory. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 9: FEELINGS ABOUT WORK: JOB ATTITUDES AND EMOTIONS. The Nature of Job Satisfaction. How People Feel About Their Jobs. The Assessment of Job Satisfaction. Job Descriptive Index (JDI). Minnesota Satisfaction Questionnaire (MSQ). Job in General Scale (JIG). Is Global Satisfaction the Sum of Facets? Antecedents of Job Satisfaction. Environmental Antecedents of Job Satisfaction. Personal Antecedents of Job Satisfaction. Person-Job Fit. Potential Effects of Job Satisfaction. Organizational Commitment. Assessment of Organizational Commitment. Organizational Commitment and Other Variables. Emotions at Work. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 10: PRODUCTIVE AND COUNTERPRODUCTIVE EMPLOYEE BEHAVIOR. Productive Behavior: Task Performance. Ability and Performance. Motivation and Performance. Personal Characteristics and Performance. Environmental Conditions and Task Performance. Organizational Constraints. Organizational Citizenship Behavior (OCB). Counterproductive Work Behavior: Withdrawal. Absence. Lateness. Turnover. Counterproductive Work Behavior: Aggression, Sabotage, and Theft. Labor Unrest and Strikes. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 11: OCCUPATIONAL HEALTH PSYCHOLOGY. Occupational Health and Safety. Accidents and Safety. Infectious Disease. Loud Noise. Musculo-Skeletal Disorders (MSD). Harmful Substance Exposure. Workplace Violence. Work Schedules. Night Shifts. Long Shifts. Flexible Work Schedules. Occupational Stress. The Occupational Stress Process. Job Stressors. Work-Family Conflict. Burnout. Chapter Summary. I/O Psychology in Practice. Learning by Doing. PART V: THE SOCIAL CONTEXT OF WORK. CHAPTER 12: WORK GROUPS AND WORK TEAMS. Work Groups Versus Work Teams. Virtual Teams. Important Group Concepts. Roles. Norms. Group Cohesiveness. Process Loss. Team Commitment. Team Mental Model. Group and Team Performance. Performance in the Presence of Others. Group Versus Individual Performance on Additive Tasks. Brainstorming. Group Problem Solving. Group Decision Making. Team Innovation. Team KSAOs. Group Diversity. Interventions with Work Groups in Organizations. Autonomous Work Groups. Quality Circles. Team Building. Chapter Summary. I/O Psychology in Practice. CHAPTER 13: LEADERSHIP AND POWER IN ORGANIZATIONS. What Is Leadership? Sources of Influence and Power. French and Raven's (1959) Bases of Power. Yuk's (1989) Sources of Political Power. Political Skill. Abuse of Supervisory Power: Sexual and Ethnic Harassment. Approaches to the Understanding of Leadership. The Trait Approach. The Leader Behavior Approach. Fiedler's Contingency Theory. Path-Goal Theory. Leader-Member Exchange (LMX) Theory. Transformational Leadership Theory. Vroom-Yetton Model. Women in Leadership Positions. Gender and Leadership Style. Cross-Cultural Issues In Leadership. Chapter Summary. I/O Psychology in Practice. Learning by Doing. CHAPTER 14: ORGANIZATIONAL DEVELOPMENT AND THEORY. Organizational Development. Employee Acceptance of Change. Management by Objectives. Survey Feedback. Team Building. T-Group. Effectiveness of OD. Organizational Theories. Bureaucracy. Theory X/Theory Y. Open System Theory. Sociotechnical Systems Theory. Comparison of the Theories. Chapter Summary. I/O Psychology in Practice. Learning by Doing. Appendix. References. Glossary. Name Index. Subject Index.