Using Lotus Domino Discussion Databases to Support Problem-Based Learning

Management education is undergoing significant transformations. Many business schools have started the process of redesigning curriculums and instructional methods at both undergraduate and graduate levels. Many educational reengineering efforts are supported by the use of Web-based technologies. This paper describes some preliminary results of using Lotus Domino server technology and Lotus Domino discussion databases to support a problem-based collaborative learning program. The purpose of the paper is to share our experience with other universities that are interested in using web-based groupware technology as a tool to augment students’ learning. It also serves as a starting point for further investigating the impact of webbased groupware technology on computer-mediated collaborative learning. Introduction Recent reports on higher education in management have been very critical of the curriculum and teaching methods used in our business schools (Porter & McKibbin, 1988). Overemphasizing theoretical knowledge, neglecting problem solving and communication skills, and failing to provide students with an integrated and realistic view of the business world are some of the most serious weaknesses identified in these reports. In response to these criticisms, many business schools have started the process of redesigning curriculums and instructional methods at both undergraduate and graduate levels. The use of teamwork and collaborative learning tools has been the recurring theme in business curricular reforms (Alavi, 1994). Parallel to the business curricular reforms, recent developments in information technology present tremendous opportunities for computer-mediated collaborative learning. A special class of information technology that may have great potential in supporting collaborative learning is groupware. Groupware refers to computer-based systems that support groups in performing a common task and that provide an interface to a shared environment (Ellis, Gibbs, & Rein, 1991). Most existing studies on groupware usage have been focused on how this technology can be employed to improve workgroup productivity in corporate settings. Fewer studies have examined the effects of groupware in a learning environment. This paper describes the use of Lotus Domino groupware technology in supporting the problem-based learning program at a large state university. The purpose of the paper is to share our experience with other colleges and universities that are interested in using similar technology as a tool to transform management education and to serve as a starting point for further investigating the impact of groupware on collaborative learning. Problem-Based Learning Approach The undergraduate program at this university went through a drastic reengineering process and changed its curricular from lecture-based classes to problem-based learning (Milter & Stinson, 1995). The core of the program consists of a series of projects. These projects often address large macro business problems. They resemble problems and work situations that students are likely to face when they go out and work as leaders of business organizations. This approach allows students to learn business concepts and to construct their knowledge of business practice in the context of problem solving. The Role of Groupware Technology The need for computer support of collaborative learning was identified in the very early stage of curriculum design. Lotus Domino was chosen as the primary technology support platform (Day and Lou, 1997). Faculty members and students can access Lotus Domino server from workstations either in their offices or computer labs. Also, they can access Lotus Domino HTTP server and applications from their home or dormitories via local Internet Service Providers (ISP). Students received rudimentary training in the form of a brief introduction to the mechanics of using a discussion database.