Employee Turnover and Its Effect on Remaining Colleague Motivation

Employee Turnover and Its Effect on Remaining Colleague Motivation by Glenn Eric Windom MS, San Diego State University, 1983 BS, University of California at Los Angeles, 1982 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University April 2018 Abstract Voluntary employee turnover is damaging to the sustainability of child protective services (CPS) organizations, as 60% of social workers who contemplated leaving their organizations quit during the year of consideration. The purpose of this exploratory case study was to examine the strategies CPS leaders used to reduce voluntary employee turnover and motivate employees. The conceptual framework for this study included the motivational hygiene theory and the behavior engineering model. The target population consisted of 9 CPS leaders from a large metropolitan area in Southern California who had specific knowledge of voluntary employee turnover. Data collection involved face-toface semistructured interviews, company memoranda, and statistical data reports. The data analysis process included inductive coding of specific word and phrases, word frequency searches, and organizing the data for theme interpretation. Based on the analysis of the data, 4 themes emerged: supportive leadership, effectual communication, teamwork, and training. These themes revealed that these were the necessary ingredients to reduce employee turnover. The findings from this study may contribute to positive social change through improved employee wellbeing from trusting relationships and openVoluntary employee turnover is damaging to the sustainability of child protective services (CPS) organizations, as 60% of social workers who contemplated leaving their organizations quit during the year of consideration. The purpose of this exploratory case study was to examine the strategies CPS leaders used to reduce voluntary employee turnover and motivate employees. The conceptual framework for this study included the motivational hygiene theory and the behavior engineering model. The target population consisted of 9 CPS leaders from a large metropolitan area in Southern California who had specific knowledge of voluntary employee turnover. Data collection involved face-toface semistructured interviews, company memoranda, and statistical data reports. The data analysis process included inductive coding of specific word and phrases, word frequency searches, and organizing the data for theme interpretation. Based on the analysis of the data, 4 themes emerged: supportive leadership, effectual communication, teamwork, and training. These themes revealed that these were the necessary ingredients to reduce employee turnover. The findings from this study may contribute to positive social change through improved employee wellbeing from trusting relationships and open communication with managers understanding the factors that contribute to employee motivation, job satisfaction, and reduced employee turnover. Social change also extends from improved collaborative relationships between CPS, community-based organizations, and clientele to build supportive teams that can reduce the incidence of child abuse, neglect, and exploitation. Employee Turnover and Its Effect on Remaining Colleague Motivation by Glenn Eric Windom MS, San Diego State University, 1983 BS, University of California at Los Angeles, 1982 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University April 2018 Dedication I dedicate this study posthumously to my parents, Eddie Windom Jr. and Dora Windom. You come from humble beginnings yet instilled purpose of life in your children. “Hear, ye children, the instruction of a father, and attend to know understanding. For I give you good doctrine, forsake ye, not my law. For, I was my father’s son, tender and only beloved in the sight of my mother. He taught me also and said unto me, let thine heart retain my words; keep my commandments and live. Get wisdom, get understanding, forget it not, neither decline from the words of my mouth. Forget her not, and she shall preserve thee; love her, and she shall keep thee. Wisdom is the principal thing; therefore, get wisdom, and with all thy getting, get understanding (Proverbs 4: 1-7). ” Acknowledgments I graciously take this opportunity to thank God for being with me through this tedious journey. It was the Love of the Father, the Grace of the Lord Jesus, and the Guidance of the Holy Spirit that kept me through the challenges of life and the DBA process. Without Him, I would not have achieved this significant milestone. I also want to acknowledge my doctoral committee. Dr. Velkova (Chair), your constant encouragement and support throughout my journey was priceless. Your commitment to my success exceeded my expectations to the point where I had no choice but to succeed. I truly appreciate you. Dr. Fan ( Second Committee Member), I thank you for your quick review of my study document and the professionalism demonstrated during my oral defense. To my URR, Dr. Nwosu. Your scholarly comments propelled me to improve my skill in APA. Thank you for your careful review and thoughtful comments. Finally, I thank Dr. Davis (Program Director), for your unwavering support to the students and staff as well as your dedication to improvements of the DBA program.