Telehealth Implementation Strategies for Healthcare Providers

Telehealth Implementation Strategies for Healthcare Providers by Ismaila Gbenga Olatinwo MA, Webster University, 2016 BEng, Ahmadu Bello University, Nigeria, 1998 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University June 2019 Abstract The shift in the landscape of healthcare services from inpatient care to outpatient care prompts healthcare leaders to re-evaluate their strategies to boost declining revenue. Telehealth offers potential for increasing efficiency and access to care, and the acceptance of its modal quality is essential for its diffusion and adoption. The purpose of this single case study was to explore strategies that healthcare providers used to implement telehealth to increase profitability. The conceptual framework was the technology acceptance model. Data were collected through semistructured interviews and review of organizational documents. The research population comprised 4 healthcare leaders in 1 organization in the midwestern region of the United States who had successfully implemented telehealth. Three main themes emerged from coding of phrases, word frequency searches, and data analysis: implementation strategies, obstacles in implementation, and user acceptance of telehealth. The findings from this study may contribute to the implementation of telehealth business practices by providing healthcare leaders with strategies to successfully implement telehealth to improve profitability. These strategies could help to provide suitable healthcare at lower costs and improve quality of life for patients.The shift in the landscape of healthcare services from inpatient care to outpatient care prompts healthcare leaders to re-evaluate their strategies to boost declining revenue. Telehealth offers potential for increasing efficiency and access to care, and the acceptance of its modal quality is essential for its diffusion and adoption. The purpose of this single case study was to explore strategies that healthcare providers used to implement telehealth to increase profitability. The conceptual framework was the technology acceptance model. Data were collected through semistructured interviews and review of organizational documents. The research population comprised 4 healthcare leaders in 1 organization in the midwestern region of the United States who had successfully implemented telehealth. Three main themes emerged from coding of phrases, word frequency searches, and data analysis: implementation strategies, obstacles in implementation, and user acceptance of telehealth. The findings from this study may contribute to the implementation of telehealth business practices by providing healthcare leaders with strategies to successfully implement telehealth to improve profitability. These strategies could help to provide suitable healthcare at lower costs and improve quality of life for patients. Telehealth Implementation Strategies for Healthcare Providers by Ismaila Gbenga Olatinwo MA, Webster University, 2016 BEng, Ahmadu Bello University, Nigeria, 1998 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University June 2019 Dedication I dedicate this research study to my family. Without you, this study would not have been possible. Thank you for all your support and for believing in me. Acknowledgments First and foremost, I thank God for guiding me through this DBA journey. I am grateful for His help and mercy. I want to thank my committee chair, Dr. Diane Dusick, for her immense support, guidance, and constructive feedback during this research. I would also thank my second committee member, Dr. Jaime Klein, for her valuable role and support during the study. I acknowledge the support of the Univerisity Research Review member, Dr. Debbie Nattress, for her crucial role in reviewing this study. I appreciate the sharing of your knowledge and communicating the requirements. I thank all of my committee members for the efforts and expertise that they contributed to reviewing this study. It would have been almost impossible to maintain the high standards without all your efforts. I would also like to thank Dr. Latifat Oyekola and all my colleagues for their support. You each played a remarkable role in keeping me focused and motivated. Table of