The Influence of Organizational Culture, Work Motivation and Working Climate on the Performance of Nurses through Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior in the Private Hospitals in Jakarta, Indonesia

This study has six objectives. First, to examine the influence of organizational culture, work motivation and working environment on the performance of nurses. Second, to examine the influence of organizational culture, work motivation, and working environment on the performance of nurses through Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior (OCB). Third, to examine the influence of organizational culture, work motivation and working environment on Organizational Citizenship Behavior (OCB) through Job Satisfaction and Organizational Commitment. Fourth, to examine the influence of job satisfaction on Organizational Citizenship Behavior (OCB) through organizational commitment. Fifth, to examine the influence of organizational commitment on the performance of nurses through Organizational Commitment. Sixth, to examine the influence of Organizational Citizenship Behavior (OCB) on the Performance of Nurses in the Private hospitals in Jakarta, Indonesia. The nature of this research is an explanatory research, which seeks to explain the causality relationship of the variables under examination. The unit of analysis were nurses who have worked at least one year in two private hospitals in Jakarta. These two private hospitals are RS PGI CIKINI located in Central Jakarta and RSU UKI Cawang located in East Jakarta. The sample was selected using Proportionate Stratified Random Sampling method. The number of samples selected was 200 nurses. The data was collected by using interview and questionnaires. The analytical tool used to test the hypothesis is by using the Structural Equation Models (SEM) with the help of program analysis of moment structure (AMOS) version 21.The study found that organizational culture has a positive and significant influence on the performance of nurses. The organizational culture, work motivation and working environment have also positive and significant influences on the performance of nurses through Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior (OCB). Also, it was found that organizational culture, motivation and work climate have positive and significant influence on Organizational Citizenship Behavior (OCB) through job satisfaction, organizational commitment. Similarly, Job satisfaction has positive and significant influence on the performance of nurses through Organizational Commitment and Organizational Citizenship Behavior (OCB). Also, it was found that organizational commitment has significant influence on the performance of nurses through Organizational Citizenship Behavior (OCB) and the organizational Citizenship Behavior (OCB) has positive and significant impact on the performance of nurses through organizational commitment. However, the work motivation was found to have negative and insignificant influence on the performance of nurses. Also, there was negative and insignificant influence of working environment on the performance of nurses. This negative and insignificant influence was also for the Job satisfaction on Organizational Citizenship Scientific Research Journal (SCIRJ), Volume IV, Issue VII, July 2016 16 ISSN 2201-2796 www.scirj. org © 2016, Scientific Research Journal Behavior (OCB) through organizational commitment. Therefore, these findings can be useful for the two private hospitals in particular to improve the performance of nurses. IndexTerms— organizational culture, work motivation, working environment, job satisfaction, organizational commitment, Organizational Citizenship Behavior(OCB), The performance of nurses.