Scalable Human-Centered Decision Making Processes in Virtual Environments

Collaboration aims to increase the efficiency of problem solving and decision making by bringing diverse areas of expertise together, i.e., teams of experts from various disciplines, all necessary to come up with acceptable concepts. This dissertation is concerned with the design of highly efficient computer-supported collaborative work involving active participation of user groups with diverse expertise. Three main contributions can be highlighted: (1) the definition and design of a framework facilitating collaborative decision making; (2) the deployment and evaluation of more natural and intuitive interaction and visualization techniques in order to support multiple decision makers in virtual reality environments; and (3) the integration of novel techniques into a single proof-of-concept system. Decision making processes are time-consuming, typically involving several iterations of different options before a generally acceptable solution is obtained. Although, collaboration is an often-applied method, the execution of collaborative sessions is often inefficient, does not involve all participants, and decisions are often finalized with- out the agreement of all participants. An increasing number of computer-supported cooperative work systems (CSCW) facilitate collaborative work by providing shared viewpoints and tools to solve joint tasks. However, most of these software systems are designed from a feature-oriented perspective, rather than a human-centered perspective and without the consideration of user groups with diverse experience and joint goals instead of joint tasks. The aim of this dissertation is to bring insights to the following research question: How can computer-supported cooperative work be designed to be more efficient? This question opens up more specific questions like: How can collaborative work be designed to be more efficient? How can all participants be involved in the collaboration process? And how can interaction interfaces that support collaborative work be designed to be more efficient? As such, this dissertation makes contributions in: 1. Definition and design of a framework facilitating decision making and collaborative work. Based on examinations of collaborative work and decision making processes requirements of a collaboration framework are assorted and formulated. Following, an approach to define and rate software/frameworks is introduced. This approach is used to translate the assorted requirements into a software’s architecture design. Next, an approach to evaluate alternatives based on Multi Criteria Decision Making (MCDM) and Multi Attribute Utility Theory (MAUT) is presented. Two case studies demonstrate the usability of this approach for (1) benchmarking between systems and evaluates the value of the desired collaboration framework, and (2) ranking a set of alternatives resulting from a decision-making process incorporating the points of view of multiple stake- holders. 2. Deployment and evaluation of natural and intuitive interaction and visualization techniques in order to support multiple diverse decision makers. A user taxonomy of industrial corporations serves to create a petri network of users in order to identify dependencies and information flows between each other. An explicit characterization and design of task models was developed to define interfaces and further components of the collaboration framework. In order to involve and support user groups with diverse experiences, smart de- vices and virtual reality are used within the presented collaboration framework. Natural and intuitive interaction techniques as well as advanced visualizations of user centered views of the collaboratively processed data are developed in order to support and increase the efficiency of decision making processes. The smartwatch as one of the latest technologies of smart devices, offers new possibilities of interaction techniques. A multi-modal interaction interface is provided, realized with smartwatch and smartphone in full immersive environments, including touch-input, in-air gestures, and speech. 3. Integration of novel techniques into a single proof-of-concept system. Finally, all findings and designed components are combined into the new collaboration framework called IN2CO, for distributed or co-located participants to efficiently collaborate using diverse mobile devices. In a prototypical implementation, all described components are integrated and evaluated. Examples where next-generation network-enabled collaborative environments, connected by visual and mobile interaction devices, can have significant impact are: design and simulation of automobiles and aircrafts; urban planning and simulation of urban infrastructure; or the design of complex and large buildings, including efficiency- and cost-optimized manufacturing buildings as task in factory planning. To demonstrate the functionality and usability of the framework, case studies referring to factory planning are demonstrated. Considering that factory planning is a process that involves the interaction of multiple aspects as well as the participation of experts from different domains (i.e., mechanical engineering, electrical engineering, computer engineering, ergonomics, material science, and even more), this application is suitable to demonstrate the utilization and usability of the collaboration framework. The various software modules and the integrated system resulting from the research will all be subjected to evaluations. Thus, collaborative decision making for co-located and distributed participants is enhanced by the use of natural and intuitive multi-modal interaction interfaces and techniques.