Job Satisfaction and Organizational Citizenship Behavior among the Administrative Staff of State Universities in Sri Lanka

Job satisfaction is the match between the rewards, both financial and non-financial, that an organization provides and the employee's expectation from the said organization. Organizational Citizenship Behavior is the employee’s extra contribution towards the organization and its affairs beyond the expected work level as defined by the Job Description. This research paper aims to explore the effect of job satisfaction on organizational citizenship behavior among the administrative staff of state universities in Sri Lanka. It had team previously reported that job satisfaction had a significant relationship with the organization citizenship behavior of employees in various other sectors and industries. With the view of the importance of the state university as a large public sector organization in Sri Lanka, this study focus to analyze the effect of job satisfaction on organizational citizenship behavior of administrative staff of state universities in Sri Lanka. Well established questionnaires with needed modifications were used to collect the primary data. A total of 238 questionnaires were distributed among the response, and 168 usable questionnaires were returned. Thus the questionnaire response rate was 71%. SPSS statistical package was used to analyses data. The findings confirm that there is a significant and positive relationship exists between job satisfaction and organizational citizenship behavior among the administrative staff of state universities in Sri Lanka Keyword; Administrative staff, job satisfaction, organizational citizenship behavior, state universities. INTRODUCTION Job satisfaction is crucial for determining organization citizenship behavior (OCB). Employees having a high level of OCB will help the organization to achieve its objectives and contributes to organization effectiveness and performance (Organ 2018). Therefore job satisfaction is important not only to satisfy employees but to improve OCB also. Previous studies (Organ 2018; Unal 2013, Pavalachellie 2013, Arif & Chohan 2012; Maio & Kim 2010) had revealed the strong relationship between job satisfaction and OCB. Further, these studies have explored the highly satisfied employees show high OCB than others. Consequently, OCB leads to delivering better output and retained customers. In addition to that, OCB reduces employee turnover, enhance organizational commitment, economized on organizational resources. Universities Perform not only as academic entities. In addition to academic entities, universities perform as several entities such as the academic community, public bureau, entrepreneurial organization and a resource center. The administrative staff must responsible for above totally or partially. Thus the duties of the administrative staff of universities are ranging from basic secretarial work and maintenance service to a highly skilled specialist and professional activities. These include study administration, student services , general administration , legal advisory service , human resource management, financial administration, public relations , alumni affairs, capital and property administration , operations and maintenance ( Kivisto & Pekkola , 2017). There are 15 state universities operating in Sri Lanka and a total of 238 general administrative staff employed in those universities. (Sri Lanka university statistics 2016) The available literature explores the relationship between job satisfaction and OCB. These steadies have been conducted in other countries and other industries. Therefore there is a knowledge sap regarding the relationship International Journal of Management Sciences and Business Research, Aug-2018 ISSN (2226-8235) Vol-7, Issue 8 http://www.ijmsbr. com Page 41 between job satisfaction and OCB among the administrative staff of state universities. The purpose of the present study is to reexamine the state of the literature concerning the relationship between job satisfaction and OCB among the administrative staff of state universities in Sri Lanka.