IACEE World Conference on Continuing Engineering Education (16TH WCCEE MONTERREY 2018). IDENTIFYING TOOLS and COMPETENCES FOR CPD MANAGERS. A MODEL PROPOSAL BASED ON THE BUSINESS EXCELLENCE MANAGEMENT MODELS

Business Excellence Models (BEMs) came to remain. All those who plan, execute, measure or revise continuing professional activities for companies or for individuals must know, understand, apply and integrate the tools used by companies to improve, progress and achieve the excellence. Continuing Professional Development (CPD) Managers must integrate in their relational DNA innovative tools to re-think and understand how companies are using the BEMs. Our alumni are facing the challenge to understand and integrate the BEM tools into their day to day work and use them as key success factor to improve and grow. And CPD professionals are facing same pressure. BEMs came to remain also in the CPD management arena. So is needed to define a logical framework where appears all the available tools for systematizing the orientation towards excellence in order to meet (or exceed if possible) the CPD stakeholders expectations. Universities in general and CPD suppliers strive to be successful. Some achieve periods of success, some fail but ultimately fade from view, and a few achieve sustainable success, gaining deserved respect and admiration from colleagues and their stakeholders. Our experience is the more robust is the BEM experience the less effort is needed to recover from structural fails. And again our experience is based on IACEE World Conference on Continuing Engineering Education (16TH WCCEE MONTERREY 2018). IDENTIFYING TOOLS and COMPETENCES FOR CPD MANAGERS. A MODEL PROPOSAL BASED ON THE BUSINESS EXCELLENCE MANAGEMENT MODELS [Patricio MONTESINOS] 2 the BEM called the European Excellence Model, more commonly known by the acronym EFQM (European Foundation for Quality Management). EFQM is a practical set of tools to help organizations achieve quality by measuring where they are on the path to Excellence. The EFQM Excellence Model is a non-prescriptive framework based on 9 criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves. 'Results' are caused by 'Enablers' and 'Enablers' are improved using feedback from 'Results'. The model illustrates that Leadership drives Policy and Strategy delivered through People Partnerships and Resources. The criteria determine the level of Customer satisfaction, People satisfaction and the impact on Society as a whole. EFQM proposes self-assessment tools as a comprehensive, systematic and regular review of an organization’s activities and further proposes these results referenced against the EFQM Excellence Model. So, which are the tools that conform a BEM framework? And how the existing tools can be integrated to develop a customized framework for CPD managers? Which are the competences needed to use the identified tools? And how this competences and tools fits with the CPD managers lifelong learning needs? Is possible to define a CEE manager training program using these tools and identified competences? After 26 years working in the CFP arena, the authors share their experiences, developed tools and organizational conclusions after success and fails periods where the key was to define how to identify, develop and maintain CPD competences for CEE managers. These and other questions are part of the reflection to be held in this paper.