Educating to the Collaborative Care Model

Educating to the Collaborative Care Model by Darcy N. Duncan MSN, Walden University, 2014 BSN, East Central University, 2011 Project Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Nursing Practice Walden University May 2017 Abstract The problem addressed in this project was the lack of experienced RNs needed in the acute care setting to deliver safe, quality patient care, while effectively managing resources and providing job satisfaction. The purpose of this project was to determine if an education module designed to educate charge and rover nurses on the Collaborative Care Model (CCM) would enhance staff nurses’ abilities to provide safe, high qualityThe problem addressed in this project was the lack of experienced RNs needed in the acute care setting to deliver safe, quality patient care, while effectively managing resources and providing job satisfaction. The purpose of this project was to determine if an education module designed to educate charge and rover nurses on the Collaborative Care Model (CCM) would enhance staff nurses’ abilities to provide safe, high quality care to patients, and improve staff nurse retention on one unit in an acute care setting. The theoretical frameworks utilized to guide the education module included: Lewin’s theory of planned change, Benner’s novice to expert model, and AACN’s synergy model for patient care. The project question asked if an educative process designed around the CCM for charge nurses and rovers would result in improvement and sustainment of nursing quality indicators on the unit and improve staff nurse retention. The educational modules included two, four-hour education sessions with power point presentations and interactive assignments presented on two separate dates. Analysis of effectiveness was determined by comparing initial and post education nursing quality indicators (Hospital Consumer Assessment of Healthcare Providers & Systems Dashboard and the Human Resources Score Card) for the unit. Results showed that staff turnover was reduced from 41% to 35.9% and patients’ perceptions of teamwork increased from 47.4% to 60.9% following the education modules. This project contributes to positive social change by providing education to promote quality care and staff nurse retention. Educating to the Collaborative Care Model by Darcy N. Duncan MSN, Walden University, 2014 BSN, East Central University, 2011 Project Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Nursing Practice Walden University May 2017 Dedication This project is dedicated to my family. Without their selfless support and never ending patience (and understanding of my endless stubborn streak), I would not be here. We have walked this road together, the three of us, with many sacrifices made along the way. I promise there is a kitchen table underneath all the books. I love you both, with all that I am. To the crew at Medical-Pediatrics, you have taught me the true meaning of what it takes to be a part of a team. Each and every one of you is truly a blessing. But most of all, in fulfillment of a promise made long ago, Dad, this is for you. Acknowledgments I would like to acknowledge the tireless efforts of my chairperson, Dr. Joanne Minnick. Dr. Minnick has been such a constant presence during this time, bringing such a unique sense of energy, one that I cannot begin to explain, and surely one I will never forget. Thank you, for more than you know. I would also like to acknowledge the roles of my committee member, Dr. Anna Valdez, and my University Research Reviewer, Dr. Janice Long. Thank you for your guidance in helping me achieve this goal. I would like to acknowledge my preceptor, Tammy Franklin, and Chief Nursing Officer/Vice President of Nursing, Debbie Pender. Tammy, your calmness has been a source of peace. Debbie, your faith in me has brought me strength. I will always remember to be empowered and stand with a presence.