Supply Chain Strategies to Ensure Delivery of Undamaged Goods

Supply Chain Strategies to Ensure Delivery of Undamaged Goods by Oluwaseun A. Sanusi MS, University of Bedfordshire, 2010 BS, Babcock University, 2006 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December 2018 Abstract Supply chain leaders in the oil and gas industry face significant logistical challenges regarding the efficient and safe delivery of undamaged products to their customers. Within the conceptual framework of business process orientation theory, the purpose of this multiple case study was to explore the strategies that supply chain leaders used to ensure delivery of undamaged goods to their customers. Four supply chain leaders in the oil and gas industry in Texas were purposefully selected as participants because they had successfully implemented strategies to ensure the delivery of undamaged goods. Data were collected through semistructured interviews and review of publicly published documents from 4 companies. Data were analyzed using Yin’s 5-step data analysis process of compiling, disassembling, reassembling, data interpretation, and conclusion. Four themes emerged from the analyzed data: process strategy, inspection strategy, information technology strategy, and employee training strategy. The findings of this study may provide knowledge to business leaders on how to reduce the cost of product delivery and increase profitability. The study’s implications for positive social change include the potential for supply chain leaders to reduce material wastage and environmental pollution through the safe delivery of undamaged oil and gas products to customers.Supply chain leaders in the oil and gas industry face significant logistical challenges regarding the efficient and safe delivery of undamaged products to their customers. Within the conceptual framework of business process orientation theory, the purpose of this multiple case study was to explore the strategies that supply chain leaders used to ensure delivery of undamaged goods to their customers. Four supply chain leaders in the oil and gas industry in Texas were purposefully selected as participants because they had successfully implemented strategies to ensure the delivery of undamaged goods. Data were collected through semistructured interviews and review of publicly published documents from 4 companies. Data were analyzed using Yin’s 5-step data analysis process of compiling, disassembling, reassembling, data interpretation, and conclusion. Four themes emerged from the analyzed data: process strategy, inspection strategy, information technology strategy, and employee training strategy. The findings of this study may provide knowledge to business leaders on how to reduce the cost of product delivery and increase profitability. The study’s implications for positive social change include the potential for supply chain leaders to reduce material wastage and environmental pollution through the safe delivery of undamaged oil and gas products to customers. Supply Chain Strategies to Ensure Delivery of Undamaged Goods by Oluwaseun A. Sanusi MS, University of Bedfordshire, 2010 BS, Babcock University, 2006 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University December 2018 Dedication I dedicate this study to my family. My wife (Moni) has been a good support system. My sons, Jesse and Jose. My dad and mum, Pastor and Pastor Mrs. Sanusi. My siblings, Tope Sanusi-Olubowale, Bunmi Sanusi-Kayode, and Tolu Sanusi. My family was my strongest strength in my doctoral journey. I also dedicate this study to all people who have suffered from delivery of damaged products. Acknowledgments I thank God Almighty, the author and finisher of my faith; only through His mercy and grace have I completed this study. Special thanks to Dr. Ronald C. Jones, my doctoral chair, for his exceptional guidance and mentorship throughout the study; Dr. Natalie C. Casale, my second committee member; and Dr. Mohamad S. Hammoud, my URR, for outstanding scholarly and academic advice. Special thanks to Pastor Peter Akinnubi for his encouragement and motivation. Special thanks to Kayode Olubowale, Tunji Kayode, Patricia Olonode, Jamie Gardner, Mark Hoods, and Dr. and Mrs. Modupe. Special thanks to my mum, Pastor Mrs. Sanusi, for her prayers, care, and support, and my dad, Pastor Sanusi, for his encouragement, motivation, and advice. Special thanks to Tope Sanusi-Olubowale, Bunmi Sanusi, and Tolu Sanusi for their help and assistance throughout the study. Special thanks to my sons, Jesse and Jose, for accommodating my busyness. Finally, a great thank you to my wife, Dr. Moni Sanusi, for her outstanding support, encouragement, motivation, prayers, and comfort. Sincerely, thank you all for seeing me through the doctoral journey.