Miracle-dz/UniFAR-FTUs huggingface dataset:
Service journey quality: conceptualization, measurement and customer outcomes

PurposeThe quality of the customer journey has become a critical determinant of successful service delivery in contemporary business. Extant journey research focuses on the customer path to purchase, but pays less attention to the touchpoints related to service delivery and consumption that are key for understanding customer experiences in service-intensive contexts. The purpose of this study is to conceptualize service journey quality (SJQ), develop measures for the construct and study its key outcomes.Design/methodology/approachThe study uses a discovery-oriented research approach to conceptualize SJQ by synthesizing theory and field-based insights from customer focus group discussions. Next, using consumer survey data (N = 278) from the financial services context, the authors develop measures for the SJQ. Finally, based on an additional survey dataset (N = 239), the authors test the nomological validity and predictive relevance of the SJQ.FindingsSJQ comprises of three dimensions: (1) journey seamlessness, (2) journey personalization and (3) journey coherence. This study demonstrates that SJQ is a critical driver of service quality and customer loyalty in contemporary business. This study finds that the loyalty link is partially mediated through service quality, indicating that SJQ explains loyalty above and beyond service quality.Research limitations/implicationsSince service quality only partially mediates the link between service journey quality and customer loyalty, future studies should examine alternative mediators, such as customer experience, for a more comprehensive understanding of the performance effects.Practical implicationsThe study offers concrete tools for service managers who wish to understand and develop the quality of service journeys.Originality/valueThis study advances the service journey concept, demonstrates that the quality of the service journey is a critical driver of customer performance and provides rigorous journey constructs for future service research.
Implementation of human-machine friendship learning in the new-normal era

The 2019 coronavirus disease (COVID-19) pandemic outbreak has changed the conventional learning system to an online learning system. Online learning system is an alternative that can solve this problem with the principles of human-machine friendship learning (HMFL). This research was conducted to obtain an overview of the implementation of human-machine Friendship learning at IKIP PGRI Pontianak, Indonesia. Lecturers and students become research subjects, especially those in the History Education Study Program of the IKIP PGRI Pontianak. The research employed a qualitative approach with the type of phenomenological research. Data collection in this research was carried out by survey, interview and documentation. The results showed: (1) Implementation of HMFL of History Education Study Program of FIPPS IKIP PGRI Pontianak as a solution for implementing learning; (2) Effectiveness of Human-Machine Friendship Learning which is carried out in an effort to break the chain of the spread of COVID-19 using the application as a whole, students are satisfied with flexible learning; (3) The challenges of implementing HMFL include the weak supervision and control of students, the problem of weak internet signals, especially in rural areas, and the relatively high cost of internet quota.
The Impact of Sustainability Practices on Stock Return: The Relationship Between Firm Value, CSR Disclosure, Firm Size and Profitability Evidence from Indonesia Publics Firms Listed on (SRI)-KEHATI Index

Corporate Social Responsibility (CSR) projects of companies demonstrate the values and models of corporate governance and emphasize the relationship between business strategy and commitment to a sustainable global economy. Through CSR activities, companies can communicate sustainability performance that ultimately has an impact on its value. This study examines the relationship between CSR disclosure and firm value in Indonesia. The sample consists of Indonesian listed companies listed on (SRI)-KEHATI Index, period 2016-2019. Using multiple regression on the list of CSR disclosure, this study showed that CSR had no significant effect on the value of the firm. Nevertheless, it has been shown that the size of the companies significantly strengthens the effect of CSR on the firm value. In more detail, the size of the company also significantly moderates the dimensions of CSR disclosure. Although profitability does not moderate the effect of CSR on the firm value, including all components of CSR
Comparision of antioxidant and anti-inflammatory activities of enzyme
 assisted hydrolysate from Ecklonia maxima blades and
 stipe

Marine brown seaweeds are a source of functional ingredients with various biological properties. They have been used in the food and functional food industries. Brown seaweeds are divided into three parts of blades, stipe, and root. Normally seaweed blades were used as raw materials for biological research. However, there are limited uses on stipes of Ecklonia maxima (E. maxima) depending on the physicochemical, nutritional, and biological properties. Besides, the comparative studies of two structures of E. maxima, blades and stipe didn’t discover previously. This study aimed to compare the potent antioxidant and anti-inflammatory activities of the two structures of E. maxima, blades and stipe in vitro studies to increase the utilization of the two structures of E. maxima. The enzyme-assisted hydrolysate from E. maxima showed significant antioxidant and anti-inflammatory activities. Among them, celluclast-assisted hydrolysate from E. maxima blades (EMBC) and viscozyme-assisted hydrolysate from E. maxima stipe (EMSV) expressed significant protection on hydrogen peroxide-induced oxidative stress. Moreover, EMBC and EMSV treatment remarkably reduced nitric oxide production by downregulation of pro-inflammatory cytokine expressions in lipopolysaccharide-stimulated Raw 264.7 cells. Especially EMBC showed strong inhibition on pro-inflammatory cytokine production compared to EMSV. Taken together research findings suggest that EMBC and EMSV possessed potent antioxidant and anti-inflammatory properties and may be utilized as functional ingredients in the food and functional food sectors.
Fast determination of phosphorus concentration in phosphogypsum waste using calibration-free LIBS in air and helium

This work represents a novel method to determine phosphorus (P) concentration in phosphogypsum (PG) waste samples using calibration-free laser-induced breakdown spectroscopy (LIBS). A 50 mJ Q-switched Nd: YAG laser has generated the PG LIBS spectrum. Spectroscopic analysis of plasma evolution has been characterized by electron density N e and electron temperature T e using the emission intensity and stark broadening for P I characteristic lines 213.61, 214.91, and 215.40 nm under non-purged (air) and purged (helium) conditions. It was found that both T e and N e have significant changes linearly with P concentrations 4195, 5288, 6293, and 6905 ppm. The plasma Te and Ne values increased from about 6900 to 10,000 K and 1.1 × 10 17 to 3.4 × 10 17 cm −3 , respectively, for the non-purged PG. On the other hand, T e and N e ranged from 8200 to 11,000 K and 1.4 × 10 17 to 3.5 × 10 17 cm −3 , respectively, for the PG purged with helium. It is concluded that T e and N e values represent a fingerprint plasma characterization for a given P concentration in PG samples, which can be used to identify P concentration without a PG's complete analysis. These results demonstrate a new achievement in the field of spectrochemical analysis of environmental applications.
Sustainable Corporate Social Responsibility In The New Normal Era And The Principal-Agent Problem

The ethical standpoint of Sustainable Corporate Social Responsibility (SCSR) amid Covid-19, considering the principal-agent problem, is the objective of this study. According to the best of the knowledge of this author, there have not much been written about this problem. This paper is a summary of the definitions and explanation of the SCSR, business ethics, social contract, principal-agent problem, and a review conclusion based on the main literature available in hand. This paper’s literature survey studies the controversies that managers face while implementing SCSR, especially in times of the new normal, by the firm that they operate and decides for. The legitimacy and philosophy of SCSR practices are based on business ethics. The steps in between them are the reality of the principal-agent problem, the legitimacy through Social Contract Theory. Thus, the social contract provides legitimacy for business ethics and business ethics makes foundations for SCSR. This dire need, through this contribution, has been fulfilled to a primary literature survey that connects the dots between the points.
Predicting range shifts of Davidia involucrata Ball. under future climate change

Abstract Understanding and predicting how species will respond to climate change is crucial for biodiversity conservation. Here, we assessed future climate change impacts on the distribution of a rare and endangered plant species, Davidia involucrate in China, using the most recent global circulation models developed in the sixth Assessment Report of the Intergovernmental Panel on Climate Change (IPCC6). We assessed the potential range shifts in this species by using an ensemble of species distribution models (SDMs). The ensemble SDMs exhibited high predictive ability and suggested that the temperature annual range, annual mean temperature, and precipitation of the driest month are the most influential predictors in shaping distribution patterns of this species. The projections of the ensemble SDMs also suggested that D. involucrate is very vulnerable to future climate change, with at least one‐third of its suitable range expected to be lost in all future climate change scenarios and will shift to the northward of high‐latitude regions. Similarly, at least one‐fifth of the overlap area of the current nature reserve networks and projected suitable habitat is also expected to be lost. These findings suggest that it is of great importance to ensure that adaptive conservation management strategies are in place to mitigate the impacts of climate change on D. involucrate.
Celebrity Endorsement on Consumers' Perception and Attitude towards Globacom Telecommunication Products in Ilorin Metropolis

These days, most organisations use celebrity endorsement as a communication technique for inducing consumers' perception and attitude towards buying their products. This paper aims to examine celebrities' credibility on consumers' perception and attitude towards Globacom telecommunication products in Ilorin Metropolis. A total of 273 usable copies of the questionnaire administered to the target respondents were returned. A multi-stage sampling method was employed to select the eligible samples from the study population, and regression analysis was adopted as an analytical technique. The study's findings revealed that celebrity's credibility affected consumers' perception of Globacom telecommunication products in Ilorin metropolis and celebrity endorsement also impacted consumers' attitude in the study area. The study recommended that firms that desire positive consumers' perceptions and attitudes towards their products should use a meticulous process to select celebrities who are credible, reliable, popular and likeable by target consumers to endorse their brands.
Killing Them ‘Softly’ (!): Exploring Work Experiences in Care-Based Animal Dirty Work

Working with animals is a daily occurrence for millions of people who often complete tasks which are tainted, in spite of the work being seen as essential in modern society. Animal shelter-work is such an occupation. This article contributes to a deeper understanding of the caring–killing paradox (a dissonance that workers face when killing animals they are also caring for), through an insider ethnographic study. We find that care-based animal dirty work consists of unique ambiguities and tensions related to powerlessness, deception and secrecy in the work based on a ‘processing-plant’ framework which informs how workers deal with unwanted animals. We find competing ideologies of care and control to be foundational in this work.
Characteristics of Japan’s Commodities Index and its Correlation with Stock Index

The commodity indexes associated with Japan’s commodity-futures markets were formed in 2008 and publicized by the Tokyo Commodity Exchange and the Tokyo Grain Exchange. In this paper, I used these indexes to analyze the properties of Japan’s commodity futures as portfolio investments, and could confirm that they possess investment characteristics that differ from stocks, and that commodity investors can enjoy favorable “diversified investment” effects if leveraged skillfully.
KEBIJAKAN FISKAL DALAM PANDEMI COVID-19 : DAMPAK DAN TANTANGAN PENERIMAAN PAJAK DI KPP WAJIB PAJAK BESAR DUA

COVID-19 that has hit the world has an impact on the Indonesian economy. Tax revenue at Large Tax Office Two is also affected by the COVID-19 pandemic caused by delays in international and domestic trade. This study aims to determine the magnitude of the impact of the COVID-19 pandemic on tax revenues and the need for fiscal incentives in the context of economic recovery. The method used in this research is a descriptive quantitative method using a secondary data analysis approach. Based on the research results, the impact of the COVID-19 pandemic has caused a significant decrease in tax revenue. Fiscal incentives in the form of income tax Borne by Government need to be expanded and the criteria made easier so that employees get additional economic capacity that employees can use to encourage domestic economic rotation.
Gender Bias in Assessments of Teacher Performance

To measure whether principals exhibit gender bias when assessing teacher effectiveness, we compare principals' subjective evaluations against teachers' self-evaluations and objective effectiveness in Ghanaian primary schools. Female and male teachers rate themselves equivalently. Principals are 11 percentage points less likely to rate a female teacher as "more effective," but female teachers are objectively more effective based on student learning. Principals assess the least effective male teacher as more effective than the objectively most effective female teacher. We corroborate results with a survey experiment showing similar gender bias. This bias against female teachers has implications for promotion and student learning.
Human activity influences wildlife populations and activity patterns: implications for spatial and temporal refuges

Human activity affects plant and animal populations across local to global scales, and the management of recreation areas often aims to reduce such impacts. Speci ﬁ cally, by understanding patterns of human activity and its in ﬂ uence on animal populations, parks and recreation areas can be managed to provide spatial and temporal refuge to wildlife most sensitive to this type of human disturbance. However, additional research is necessary to understand how human activity in ﬂ uences wildlife populations, habitat use, and activity patterns for a diversity of wildlife species. We studied the potential impacts of human activity (as measured by nonmotorized recreationists) on populations and activity patterns of 12 mammal species, including herbivores and carnivores, from 63 motion-activated cameras that sampled game trails and human trails with varying degrees of human activity along the Front Range of Colorado. Human activity was greatest during the day and minimal or absent during the night. All wildlife species in our study used human trails, although the extent to which human recreation altered the occupancy, relative habitat use, and activity patterns of wildlife varied across species, where some animals appeared to be more in ﬂ uenced by human activity than others. Some species (e.g., fox squirrel, red fox, and striped skunk) did not demonstrate a response to human activity. Other species (e.g., black bear, coyote, and mule deer) altered their activity patterns on recreation trails to be more active at night. Across all wildlife, the degree to which animals altered activity patterns on human trails was related to their natural activity patterns and how active they were during the day when human activity was greatest; species that exhibited greater overlap in natural activity patterns with humans demonstrated the greatest shifts in their activity, often exhibiting increased nocturnal activity. Further, some species (e.g., Abert ’ s squirrel, bobcat, and mountain lion) exhibited reduced occupancy and/or habitat use in response to human recreation. Managing spatial and temporal refuges for wildlife would likely reduce the impacts of human recreation on animals that use habitat in proximity to trail networks. and wildlife activity patterns, the dura-tion of the temporal refuge and time of day of recreation, seasonal considerations (e.g., human patterns or life history considerations of the species), and temporal overlap of activity patterns between wildlife species, which can in ﬂ uence predatory and competitive interactions.
Modeling combustion under engine combustion network Spray A conditions with multiple injections using the transported probability density function method

In this study, numerical simulations of an n-dodecane spray flame—known as Spray A—with multiple injections (0.5 ms injection/0.5 ms dwell/0.5 ms injection) have been carried out using the transported probability density function method in the Reynolds-averaged Navier–Stokes framework. In terms of the methodology employed, the transported probability density function method can handle the multiple-injections case without any modification because the model does not assume that thermodynamical states lie on a low-dimensional manifold such as the mixture fraction manifold, as is the case for many other turbulent combustion models, for example, the representative interactive flamelet model and the conditional moment closure model. Simulation results have been compared with recent experimental data in terms of inert and reactive jet tip penetration and vapor boundary (from schlieren imaging), ignition delay and flame base location of the first and second fuel injection, spatial distribution of formaldehyde (CH2O) and polyaromatic hydrocarbon (from 355-nm planar-laser-induced fluorescence). Particular attention has been paid to the ignition behavior of the second fuel injection. The timing and progression of the first- and second-stage ignition events are qualitatively well reproduced by the model. Simulation results have been further analyzed to assess the validity of the beta-function as the presumed shape of the mixture fraction probability density function, which is typically employed in mixture fraction–based models. The beta-function probability density function was found to provide a good approximation throughout the jet region apart from a brief period of around 100 µs when the second fuel stream encounters the pre-existing fuel–air mixture from the first fuel injection. Overall, it is shown that the transported probability density function model is able to capture the main features related to auto-ignition involved with multiple injections, and simulation results can be used to assess some of the underlying assumptions invoked by other models.
Postformation alliance capabilities and environmental innovation: The roles of environmental in‐learning and relation‐specific investments

This paper draws insights from the relational view perspective to examine the effects of two postformation alliance capabilities — interorganizational coordination and communication, and relation-specific investments on small-and medium-sized enterprises' (SMEs') environmental innovation. Analysis of time-lagged survey data from a sample of 223 SMEs from the United Arab Emirates (UAE) shows a positive interactive effect of interorganizational coordination and communication on environmental innovation, and this relationship is mediated by environmental in-learning. The results further indicate that relation-specific investment moderates the indirect relationship between the complementary effect of interorganizational coordination and communication and environmental innovation. These findings extend the environmental innovation literature by exploring the interactive effect of interorganizational coordination and communication on environmental innovation.
Development of Animated Media-based Discovery Learning to Improve Scientific Literacy Content for Senior High School Students in Human Circulatory System Material

Article history Abstract Submission : 2020-05-08 Revised : 2020-09-26 Accepted : 2021-03-22 This study aims to: 1) develop animated media-based Discovery Learning on the human circulatory system material, 2) determine the feasibility of the mediabased Discovery Learning on the circulatory system material, and 3) examine the effectiveness of the media in increasing the dimensions of scientific literacy on content dimension in class eleven science class of esnior high school. This type of research is research and development using the ADDIE model as steps for product development. The test instrument is used to measure the content dimension of scientific literacy content. The subjects of this study were high school students of class XI Science with a total of 30 students at Senior High School of Yasiha Gubug by taking purposive sampling. The media is validated by the validator of media experts, material experts, and Biology teachers as a user. The results of media expert' validation concluded that media was valid with a score of 83.19% and material expert judgment obtained a score of 82.77% included a valid category. Test the effectiveness of the product using paired sample t-test with the acquisition of 0,000 <0.05 means that the animated mediabased Discovery Learning is significant to the content dimension of scientific literacy. Based on the N-gain test, animated media-based Discovery Learning can also increase the content dimension of scientific literacy of score 52% with enough categories.
Selected ‘Starter Kit’ energy system modelling data for Cameroon (#CCG)

Energy system modelling can be used to assess the implications of different scenarios and support improved policymaking. However, access to data is often a barrier to starting energy system modelling in developing countries, thereby causing delays. Therefore, this article provides data that can be used to create a simple zero order energy system model for Cameroon, which can act as a starting point for further model development and scenario analysis. The data are collected entirely from publicly available and accessible sources, including the websites and databases of international organizations, journal articles, and existing modelling studies. This means that the dataset can be easily updated based on the latest available information or more detailed and accurate local data. These data were also used to calibrate a simple energy system model using the Open Source Energy Modelling System (OSeMOSYS) and three stylized scenarios (Fossil Future, Least Cost and Net Zero by 2050) for 2020-2050. The assumptions used and results of these scenarios are presented in the appendix as an illustrative example of what can be done with these data. This simple model can be adapted and further developed by in-country analysts and academics, providing a platform for future work.