Job Satisfaction in Banks: Relative Significance of Emotional Intelligence and Workplace Environment

’ In the current scenario, banking sector is considered a fundamental backbone of every economy in developed and developing countries. The importance of banking was established as it performs major role in every domain of business, as well as in the development of the countries. Banking sector in Pakistan is gradually rising, however, employees in this sector are under a lot of stress due to excessive work load, extra working hours, and in some cases employment insecurity, that may lead to unsatisfactory performance at job. This study highlights the significant positive relationship between bankers’ job satisfaction level with their emotional intelligence and workplace environment. It also focuses on the effects that emotional intelligence and workplace environment might have on the banker’s job satisfaction level while discussing the contributing demographic factors. The cross-sectional correlational research design was implemented to conduct the study. The data was collected through questionnaire and online surveys from different private and public banking sector employees of Pakistan (Lahore, Karachi, and Islamabad). The purposive sampling strategy was done in two stages, in the first stage, random selection of the branches of different public and private sector banks was completed. In the second one, a sample of 200 employees were selected for data collection according to the set inclusion criteria and their specific posted locations. The conclusions of the study suggested presence of a strong relationship between emotional intelligence, core components of emotional intelligence and workplace environment with job satisfaction of employees. Furthermore, regression analysis indicated that emotional intelligence and workplace environment were the strong predictors of job satisfaction among employees, these variables accounted for 60 percent variance. Demographic variables were established to be of no effect where job satisfaction, emotional intelligence or workplace environment are concerned. This study was assessed the relationship of job satisfaction with emotional intelligence and workplace environment. Two hundred banking employees (169 (84.5%) male and 31 (15.5%) female) of public and private sector were selected for data collection. Their ages range from 31 to 50 years (113 (56.5%) from 31-40 age range and 87 (43.5%) from 41-50 age range). Of the 200 sample employees, 86 (42.6%) were government employees and 114 (56.4%) were from the private banking sector. Experience was sorted into six categories from 5 years’ experience to 35 years’ experience, experience of 5 (2.5%) employees fall into 5-10 years range, 115 (57.5%) fall into 10-15 years’ experience range, 24 (12.0%) got experience from 15 to 20 years, 48 (24.0%) got 20 to 25 years, 7 (3.5%) got 25-30 years’ experience, and only 1 (0.5%) got experience in the range of 30-35 years. Three measures used in this study were prepared indigenously, and they exhibited significant alpha values; job satisfaction α = . 92, emotional intelligence α = . 89, and workplace environment α = . 70. Their significant alpha values depict that they are valid and reliable measures to use in the organizational setting. It Results