User Perception of the U.S. Open Government Data Success Factors

User Perception of the U.S. Open Government Data Success Factors by Joy Alatta MS Walden University, USA, 2018 MS, Middlesex University London, UK, 2001 MBA, Lagos State University, Nigeria, 1998 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University 2020 Abstract This quantitative correlational study used the information systems success model to examine the relationship between the U.S. federal departments’ open data users’ perception of the system quality, perception of information quality, perception of service quality, and the intent to use open data from U.S. federal departments. A pre-existing information system success model survey instrument was used to collect data from 122 open data users. The result of the standard multiple linear regression was statistically significant to predict the intent to use the U.S. open government data F(3,99) = 6479.916, p <0.01 and accounted for 99% of the variance in the intent to use the U.S. open government data (R2= .995), adjusted R2= . 995. The interdependent nature of information quality, system quality, and service quality may have contributed to the value of the R2. Cronbach’s alpha for this study is α=. 99, and the value could be attributed to the fact that users of open data are not necessarily technical oriented, and were not able to distinguish the differences between the meanings of the variables. The result of this study confirmed that there is a relationship between the user’s perception of the system quality, perception of information quality, perception of service quality, and the intent to use open data from U.S. federal departments. The findings from this study might contribute to positive social change by enabling the solving of problems in the healthcare, education, energy sector, research community, digitization, and preservation of e-government activities. Using study, the results of this study, IT software engineers in the US federal departments, may be able to improve the gathering of user specifications and requirements in information system design.This quantitative correlational study used the information systems success model to examine the relationship between the U.S. federal departments’ open data users’ perception of the system quality, perception of information quality, perception of service quality, and the intent to use open data from U.S. federal departments. A pre-existing information system success model survey instrument was used to collect data from 122 open data users. The result of the standard multiple linear regression was statistically significant to predict the intent to use the U.S. open government data F(3,99) = 6479.916, p <0.01 and accounted for 99% of the variance in the intent to use the U.S. open government data (R2= .995), adjusted R2= . 995. The interdependent nature of information quality, system quality, and service quality may have contributed to the value of the R2. Cronbach’s alpha for this study is α=. 99, and the value could be attributed to the fact that users of open data are not necessarily technical oriented, and were not able to distinguish the differences between the meanings of the variables. The result of this study confirmed that there is a relationship between the user’s perception of the system quality, perception of information quality, perception of service quality, and the intent to use open data from U.S. federal departments. The findings from this study might contribute to positive social change by enabling the solving of problems in the healthcare, education, energy sector, research community, digitization, and preservation of e-government activities. Using study, the results of this study, IT software engineers in the US federal departments, may be able to improve the gathering of user specifications and requirements in information system design. User Perception of the U.S. Open Government Data Success Factors by Joy Alatta MS Walden University, 2018 MS, Middlesex University London, 2001 MBA, Lagos State University, Nigeria 1998 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University 2019 Dedication I dedicate this study to the memory of my late mother, who advocated for equal educational opportunity for the girl child and imbibed in me the importance of getting a quality education. Acknowledgments I give glory to God for the grace to make the doctorate dream a reality. Despite all the distractions and drama of life, God strengthened me and gave me the wisdom to have a laser-sharp focus on HIM because His grace is sufficient for me. Glory be to God for having given a loving family, especially my sister Chidinma, who unknowingly laid the foundation for my career in information technology when she paid for my first training in the use of computers. Thank you all for all the support. I am very grateful to my dissertation committee chairperson Dr. Nicholas Harkiolakis, whose mentorship, timely provision of feedback, leadership, and advice enabled me to learn from him and keep focused on completing the study. I am grateful to Dr. Jodine Burchell as my dissertation committee member, whose thoroughness and inputs supported my progress. I am also thankful to Dr. Steven Case as the university research reviewer for his valuable contributions to my study and mentorship at the DIT residency sessions. All the participants that spared a portion of their time to complete the questionnaire for this study are the stars that helped the light of this study to shine, and I appreciate your support and inputs. The journey to concluding this study was difficult, but other DIT students helped to lighten the burden. I give you all a shout out appreciation and wish you successful completion of your research.