Enhancing Nurse- Patient Communication Through Commit to Sit

Enhancing NursePatient Communication Through Commit to Sit by Cherrielyn Quiambao MSN, Walden University, 2016 BSN, Saint Louis University, 1993 Project Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Nursing Practice Walden University May 2020 Abstract The patient experience is considered by healthcare policy experts as one of the essential components of healthcare quality. The project site implemented a program called “Commit to Sit” to help promote direct bedside communication with patients. This quality improvement project examined the impact of the Commit to Sit program on patient experience in an acute care setting. The purpose of this evaluation focused on determining whether communication between the frontline nurses and patients improved through the implementation of “Commit to Sit” campaign on a pilot unit in a community hospital. The Duffy’s Quality Caring Model was utilized because it encourages improving the communication between the provider and the patient. The project engaged patients in a span of three months in three batches with a mean sample size of 46. This study utilized the questionnaire from the Hospital Consumer Assessment of Healthcare Providers and Systems, and analysis showed a three percent increase of the nursing unit patient satisfaction survey, nurse communication section since the implementation of “Commit to Sit. ” This study demonstrated the impact of direct caregiver’s successful communication is essential in achieving the main goal of the health care team which is eliminating pain and suffering in a short time, hence promoting early recovery of patients. These findings support positive social change by in identifying effective methods for frontline nurses for enhancing patient communication, patient safety and patient satisfaction.The patient experience is considered by healthcare policy experts as one of the essential components of healthcare quality. The project site implemented a program called “Commit to Sit” to help promote direct bedside communication with patients. This quality improvement project examined the impact of the Commit to Sit program on patient experience in an acute care setting. The purpose of this evaluation focused on determining whether communication between the frontline nurses and patients improved through the implementation of “Commit to Sit” campaign on a pilot unit in a community hospital. The Duffy’s Quality Caring Model was utilized because it encourages improving the communication between the provider and the patient. The project engaged patients in a span of three months in three batches with a mean sample size of 46. This study utilized the questionnaire from the Hospital Consumer Assessment of Healthcare Providers and Systems, and analysis showed a three percent increase of the nursing unit patient satisfaction survey, nurse communication section since the implementation of “Commit to Sit. ” This study demonstrated the impact of direct caregiver’s successful communication is essential in achieving the main goal of the health care team which is eliminating pain and suffering in a short time, hence promoting early recovery of patients. These findings support positive social change by in identifying effective methods for frontline nurses for enhancing patient communication, patient safety and patient satisfaction. Enhancing Nurse-Patient Communication through Commit to Sit by Cherrielyn Quiambao MS, Walden University, 2016 BS, Saint Louis University, 1993 Project Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Nursing Practice Walden University May2020 Dedication I would like to dedicate this endeavor to the Lord Almighty and my family for their continuous support. For my husband, thank you for the unceasing encouragement. I am forever grateful. Acknowledgments I would like to express my gratitude to Dr. Rebecca Graboso for her unceasing encouragement and the inspiration from my friends. I thank my dear family and the Lord Almighty for relentless love and support.