Improving Gonorrhea Result Notification and Response Among African American Women

Improving Gonorrhea Result Notification and Response Among African American Women by LaShonda Ouk BS, North Carolina State University, 2006 MBA/MHA, Pfeiffer University, 2010 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Health Science Walden University October 2019 Abstract Previous research has shown that 45% of malpractice claims are due to insufficient and late follow-up of test results and limited communication methods provided to patients. This study explored the preferred communication methods between a patient and a healthcare provider. The technology acceptance model served as the conceptual framework. A quantitative research design was used to examine patients’ perceived usefulness, attitude, perceived ease of use, and adaptability regarding mobile technology. The primary means of data collection was the use of a survey questionnaire. Participants included a random sample of 118 women seen in a local health department in the women’s clinic and sexually transmitted disease clinic. The research questions focused on exploring test result notification using an electronic mobile device. A chi-squared test was used to answer each research question. The results of the chi-squared analysis revealed no significant association between the use of text messaging and communication with a health provider. There was a significant difference in the mean score in the preferred method of communication of an abnormal test result and a normal test, and that there is not a significant association between the use of a mobile device (IV) and response rate (DV) to test result notification with a health provider. The results from this study offer public health departments a better understand of patients preferred test notification method, which untimely create a positive social change by reducing untreated sexual transmitted diseases.Previous research has shown that 45% of malpractice claims are due to insufficient and late follow-up of test results and limited communication methods provided to patients. This study explored the preferred communication methods between a patient and a healthcare provider. The technology acceptance model served as the conceptual framework. A quantitative research design was used to examine patients’ perceived usefulness, attitude, perceived ease of use, and adaptability regarding mobile technology. The primary means of data collection was the use of a survey questionnaire. Participants included a random sample of 118 women seen in a local health department in the women’s clinic and sexually transmitted disease clinic. The research questions focused on exploring test result notification using an electronic mobile device. A chi-squared test was used to answer each research question. The results of the chi-squared analysis revealed no significant association between the use of text messaging and communication with a health provider. There was a significant difference in the mean score in the preferred method of communication of an abnormal test result and a normal test, and that there is not a significant association between the use of a mobile device (IV) and response rate (DV) to test result notification with a health provider. The results from this study offer public health departments a better understand of patients preferred test notification method, which untimely create a positive social change by reducing untreated sexual transmitted diseases. Improving Gonorrhea Result Notification and Response Among African American Women by LaShonda Ouk BS, North Carolina State University, 2006 MBA/MHA, Pfeiffer University, 2010 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Health Science Walden University October 2019 Dedication I dedicate this dissertation to my husband, son, and entire family, who have always encouraged me to follow my dreams and never give up! Acknowledgments When I started this journey, I knew it was going to be challenging, but I relied on role models such as my mom, husband, pastor, and special friends to guide me. To my wonderful husband who has always been my biggest supporter and encouraging me each step of the way to accomplish my goals. My journey has been your journey for the last few years of making sacrifices to ensure my dreams come true. To my wonderful mother who has always supported my dreams and stepped in to help make my life easier when it got hectic trying to balance, work, family and school. You make me want to be a better person and contribute to making the world a better place. To my sister, who always remind me how persistence is of virtual when working towards things that may seem to be challenging in life. Keria, I thank you for always telling me how proud you are of me. This gives me the motivation to be the best role model possible for you and others. To my special friends, for always bringing humor, guidance, and love when I got discouraged and felt like giving up. I appreciate your time, effort and being there during all of my milestones in my life. Most importantly this one! I would also like to thank Walden University faculty: Dr. Shen. Dr. Root, Dr. McCollum, Dr. Blackmon, and Dr. Richins. This experience has taught me patience and perseverance which have been accompanied by my willingness to accomplish anything I set my mind to.