Miracle-dz/UniFAR-FTUs huggingface dataset:
Service Quality, Customer Satisfaction and Customer Loyalty: An Empirical Study on Banks in India

Service quality is one of the most important factors behind customer satisfaction in commercial banks. Various studies revealed that service quality plays a decisive role in satisfaction of customers and satisfaction of customers to a great extent lead to the customer loyalty vis-a-vis profitability of banks. Against such a backdrop, an attempt has been made to examine the impact of service quality of the bank on customer satisfaction and impact of customer satisfaction on the customer loyalty. This study points out that satisfaction and service quality relationship is critical for commercial banks. The broad objective of the study is to identify the determinants of customer satisfaction in the context of public sector and private sector banks in India and to examine the relationship between customer satisfactions, service quality and customer loyalty of banks. An attempt has also been made to study the impact of satisfaction on the loyalty of the customers. For this purpose responses have been elicited through a pre-tested structured questionnaire from 568 customers of public sector and private sector banks located in NCR.
Height, Caliper Growth, and Biomass Response of Ten Shade Tree Species to Treeshelters

Ten tree species common to the California landscape were grown from liners with or without treeshelters in the landscape for 2 years. Periodic (~ every 2 months) height and caliper measurements were taken and, at the end of the 2 years, all trees were harvested for fresh and dry weight biomass determinations. Response to the treeshelter microenvironment was species dependent. Height was greater for sheltered versus unsheltered trees during the first 30 to 250 days for all species After 2 years, only Ginkgo biloba and Pinus canariensis trees grown in shelters were taller than their unsheltered counterparts. Stem caliper was often reduced for sheltered trees. Treeshelters may be useful for tree establishment in the landscape, but should be removed once the tree has grown out of it. Staking likely will be required after removal of the treeshelter.
Do Geographic Characteristics Really Matters in Influencing Firm Manufacturing Exports? A Case Study of Indonesia

There are still few studies which tried to examine firm-level and geographic characteristics as the determinants of export propensity simultaneously. Therefore, this study is trying to investigate what kind of characteristics that is really matters in influencing exports propensity in manufacturing firms in Indonesia. This study, specifically, focuses on the role of geography characteristics in affecting likelihood of a firm to export. Thus, this study attaches the micro and macro data obtained from Central Bureau of Statistics of Indonesia (BPS) for the period 2012. Foreign ownership, total capital stock and productivity of a firm are chosen as firm-level variables. While, surface area represents first-nature geography; and location, export spillovers, education, population, electricity, road density and home market effects represent second-nature geography. All of those explanatory variable are analyzed by using Probit and Logit test. By analyzing Goodness of Fit test and Odds Ratio, this research finds that geographic characteristics really matters in affecting export propensity rather than firm-level characteristics. Second-nature characteristics, which represents by location, education, export spillovers, and road density, holds an important role compares with first-nature geography. Hence, some policy recommendations are applied to improve those kind of endowment factors of a region to enhance export performance.
Improving university teaching: a professional service operation perspective

Purpose The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching. Design/methodology/approach This work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction. Findings The course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of university-level teaching operations, while providing additional possibilities for customisable in-class active learning. Research limitations/implications The empirical findings from the single-case design cannot be directly generalised to other contexts. However, the developed six-step systematic approach for redesigning the university-level teaching process should be applicable to other teaching operations to drive value creation and improve processes. Originality/value This study shows how the resource-constrained value creation of teaching operations can be improved systematically using process analysis perspectives. The work also scrutinises the flipped learning pedagogy from a PSO perspective and shows its benefits for improving teaching operations compared to traditional lecturing.
Is Left Ventricular Dysfunction Reversed after Complete Alcohol Abstinence in Asymptomatic Alcoholics ? A Tissue Doppler-Derived Strain and Two-Dimensional Strain Imaging Stress Echocardiography Study

bAcKGrOUND: Long-term alcohol abuse exerts a deleterious effect on the myocardium, although clinical manifestations of alcoholic cardiomyopathy are not always present. In the present study we evaluate left ventricular (LV) dysfunction by means of tissue Doppler (TD) derived strain and two dimensional (2D) strain imaging stress echocardiography techniques in asymptomatic alcoholics and examine the reversibility of LV dysfunction after complete abstinence from alcohol. MEtHODs AND rEsULts: In 13 chronic alcoholics (9 men, mean age 45±6 years) with mean alcohol consumption 207.7±98.3 g/day over 16.5±6.9 years, dobutamine stress echocardiography (DSE) was performed. Left ventricular deformation in 12 segments was assessed using TD velocity and strain and speckle tracking with 2D strain imaging, at baseline as well as at 5, 10, and 20 μg/kg/min stages of dobutamine infusion. The examinations were repeated one month after alcohol discontinuation. Left ventricular dimensions, wall thickness and ejection fraction were within normal limits. Grade I diastolic dysfunction was observed in 9 patients. During DSE, peak TD systolic velocity was increased significantly in all LV myocardial segments, whereas TD strain and 2D strain did not change significantly in the majority of the myocardial segments. Complete abstinence from alcohol for one month did not lead to any noticeable improvement, since baseline and peak DSE, TD and 2D strain did not progress significantly. cONcLUsIONs: The lack of myocardial strain improvement during DSE may indicate early effects on the myocardium due to chronic alcohol abuse, before clinical manifestations are even present. No reversibility of LV dysfunction was observed after complete abstinence from alcohol for one month. OrIGINAL ArtIcLE Department of Clinical Therapeutics, “Alexandra” Hospital, Department of Psychiatry, Eginition Hospital, University of Athens Medical School, Athens, Greece HOSPITAL CHRONICLES 2016, 11(2): 98–105
A CASE STUDY OF THE BEHAVIOR OF AEROSOL OPTICAL PROPERTIES UNDER THE INCIDENCE OF A SAHARAN DUST INTRUSION EVENT

In this paper a local-scale study of Saharan dust loading over Iasi city, Romania, during July 2012 is reported. The intrusion of Saharan dust above the monitoring site (Iasi_LOASL, Romania (47.19N, 27.55E)) and the variations of ozone and NO2 concentrations are estimated by using advanced remote sensing techniques (i.e. Aerosol Robotic NETwork - AERONET, Cloud-Aerosol Lidar and Infrared Pathfinder Satellite Observations - CALIPSO) and forecast models (i.e. DREAM and MAP 3D). The time interval was appropriately selected, to remove the influence of precipitation and clouds on photochemical processes. During intrusion events, the Saharan dust represents the main source for changes in optical and chemical parameters of the atmosphere.
Isolation of α-amylase from malted rice (Wita 7) extract using cassava starch column procedure

The current study investigated the production and purification of α-amylase from malted rice (Wita 7) extract. In the course of the study, malting parameters such as germination energy, malt yield as well as malt loss of rice (Wita 7) were estimated. An appraisal of α-amylase production during malting with rice (Wita 7) revealed that, the production level peaked on the 8th day of germination with an estimated activity of 19.436 U/ml. The crude α-amylase from the 8th day malt extract was subsequently purified using starch column procedure. The purified extract recorded an estimated activity of 75.549 U/ml. The project further examined the effects of varying the ratios of starch adsorbent height to column diameter (L/D) during the purification step. For the columns employed (ID = 2.45 cm; 4.15 cm), the 2nd elution fractions from the experiments which were conducted with L/D ratios greater than 0.33 contained the highest amount of α-amylase. In summary, we have revealed that, the 8th day malt was most effective (optimum malting time) for starch hydrolysis. Again, the purification process produced a 4-fold enzyme activity ratio of 19:75. Finally, the greater the L/D ratio, the higher the efficacy for purification. Keywords : Alpha Amylase, Wita 7 rice, Malting, Starch adsorbent, Elution fraction African Journal of Biotechnology Vol. 12(23), pp. 3738-3744
Pinning Down the Value of Statistical Life

Our research addresses fundamental long - standing concerns in the compensating wage differentials literature and its public policy implications: the econometric properties of estimates of the value of statistical life (VSL) and the wide range of such estimates from about $0.5 million to about $21 million. We address most of the prominent econometric issues by applying panel data, a new and more accurate fatality risk measure, and systematic selection of panel estimator in our research. Controlling for measurement error, endogeneity, individual heterogeneity, and state dependence yields both a reasonable average level and narrow range for the estimated value of a statistical life of about $5.5 - $7.5 million.
The Effects of Different Instructional Methods on the Acquisition of English Politeness Strategies

Most of the studies in Interlanguage Pragmatics have focused on the performance and acquisition of speech acts by nonnative speakers, considering politeness only as a subsidiary issue. The present study pertains to linguistic politeness and attempts to investigate the effects of different teaching methods on the acquisition of English politeness strategies (PSs). Eight groups of freshman and junior English majors were randomly assigned to three experimental groups (enhanced input, explicit teaching, and role play) and one control group (mere exposure). The participants took a TOEFL test, a pretest, and finally a posttest after a seven-week treatment of a list of PSs. The results indicated that instruction has a significant positive influence on the acquisition of PSs and explicit teaching is significantly the most effective method. Role play and input enhancement were the second and third most effective. Moreover, it was shown that although the level of language proficiency significantly influenced the knowledge of PSs (the ability to recognize
IS THERE A SILVER LINING? LONG-TERM CHANGES IN INTERNATIONAL COOPERATION LEVELS AFTER A NATURAL DISASTER by ANDREW JAMES SNYDER

A majority of previous studies on disaster diplomacy has been limited to short-term case studies. This study advances disaster diplomacy by increasing the number of disasters investigated, as well as incorporating international relations cooperation theoretical arguments to test possible consequences of offering aid to an afflicted state. Using Joshua Goldstein's conflict-cooperation scale, the thesis compares the average cooperation level one year pre-disaster and average cooperation levels post-disaster over a two year time period. This is done to determine if disaster-related assistance by a donor state to an afflicted (recipient) state leads to greater longterm cooperation between the recipient and the donor state. Fifty-five cases are drawn from natural disasters that occurred from 1992 to 2002 in which at least 50,000 people were left homeless. Preliminary results suggest that the offer of aid increases the probability of future positive average cooperation levels. INDEX WORDS: Disaster relief, Disaster Diplomacy, International Cooperation IS THERE A SILVER LINING? LONG-TERM CHANGES IN INTERNATIONAL COOPERATION LEVELS AFTER A NATURAL DISASTER by
Framing for incentive compatibility in choice modelling

The incentives that motivate respondents to reveal their preferences truthfully have been a long-standing area of research in the non-market valuation literature. A number of studies have been undertaken to investigate incentive compatibility in nonmarket valuation. Most of these used laboratory environments rather than field surveys (e.g. Carson and Burton, 2008, Harrison, 2007, Lusk and Schroeder, 2004, Racevskis and Lupi, 2008). Only a few studies investigating incentive compatibility have considered multi-attribute public goods with an explicit provision rule in a choice experiment (Carson and Groves, 2007, Collins and Vossler, 2009, Carson and Burton, 2008). The design of a choice modelling study that avoids strategic behaviour has proven particularly difficult because of multiple choices and difficulties in developing a majority voting provision rule. This study investigates the impact of the inclusion of a framing statement for incentive compatibility in a field survey choice modelling study. An incentive compatible statement (provision rule) that sets out to respondents the rule relating to when the good under consideration will be provided was employed. The impact of a provision rule across three alternative choice modelling multiple choice questionnaires was tested by comparing results between split samples with and without a provision rule. Four split samples were used to test the impact of a provision rule on preferences across different communities including local/rural residents and distant/urban residents. A choice modelling analysis that involved a conditional logit model and a random parameter model was used to elicit household willingness to pay for improvements in environmental quality in the Hawkesbury-Nepean catchment. The results of the study show that the inclusion of a provision rule had an effect on preferences in the distant/urban communities. However, the impact of a provision rule in the local/rural community sub-samples was negligible. This study suggests that the impact of a provision rule should be analysed in the context of different community characteristics.
VALUE ADDED BUFFALO MEAT SAUSAGE WITH POTATO FLOUR AS BINDER

A study to determine the optimum level of inclusion of three different levels of potato flour (3, 5 and 7 percent) in buffalo meat sausage incorporated with 30 percent low-value meat was carried out. The optimum level of potato flour was determined by assessing the physico-chemical (emulsion pH, product pH, emulsion stability, cooking yield and shear force value) and sensory characteristics. A highly significant (P<0.01) increase in emulsion and product pH was observed with increase in level of inclusion. Similarly, 7 percent flour recorded better emulsion stability and cooking yield compared to other levels. Sensory evaluation revealed that sausages prepared with 5 percent potato flour had superior scores (P < 0.01) compared to 3 and 7 percent. Sausages with 5 percent level had higher scores for appearance, texture, flavour and overall palatability except for juiciness. Sausages prepared with a 5% level of PF were packed and stored under refrigeration (4+1 o C) for 30 days. The product was subjected to storage stability studies based on evaluation of pH, shear force, TBARS and tyrosine value. The results revealed that during storage there was a highly significant (P<0.01) decrease in pH and shear force value, and significant increases in TBARS and TV value. Sausages prepared with 5 percent PF were acceptable up to 21 days of refrigerated storage
SPECIES DIVERSITY, SEASONAL ABUNDANCE AND MORPHOMETRIC ANALYSIS OF GRASSHOPPER (ORTHOPTERA: CAELIFERA) IN RAJSHAHI CITY, BANGLADESH

A study from July 2016 to June 2017 was carried out to assess the species diversity, seasonal abundance and morphometric characteristics of grasshopper (Orthoptera: Caelifera) at Rajshahi city of Rajshahi District, Bangladesh. A total number of 286 species of grasshopper were examined during the study. Eight species of grasshopper were identified under seven genera of 2 families. The numbers of identified species were seven and one, and their percentages were calculated as 90.9% and 9.1% in families Acrididae and Tetrigidae respectively. Based on monthly occurrence four species of grasshopper were found throughout 12 months, three were 9-11 months and one was 6-8 months. The highest species abundance of grasshoppers was recorded in the month of July to August and lowest in November to January. Among the collected species the status of Camnula pellucida was very common (VC) and rest seven species were considered as not rare (NR). The Simpson’s diversity index (1-D) for grasshopper species was 0.80. For the study of inter-specific variations, morphometric analysis of nine parameters viz. length of body, antenna, foreleg, midleg, hindleg, forewing and hindwing; width of forewing and hindwing was evaluated. The lengths or widths of these parameters were measured by ImageJ software (1.48v) and data were analyzed by GraphPad InStat 3 and MS Excel 2007. Relationship among parameters and different species were determined using repeated measures ANOVA with Tukey post-test. The variation between these species and parameters was considered highly significant ( p < 0.001) and showed the dynamic speciation. Morphometric analysis of these eight species was done for the first time from this region.
Can Economic-Psychological Parameters Account for Smoking Status? : Time Preference, Risk Aversion, and Anomaly

This paper investigated smoking status, including nicotine dependence, on the basis of four economic-psychological parameters. Two of them are rational addiction parameters—time preference rate and risk aversion coefficient—and the other two are bounded rational addiction parameters—time consistency index and risk consistency index. The time preference rate is positively associated with smoking probability, while the risk aversion coefficient is negatively associated with smoking probability. At the same time, the time and risk consistency indexes are negatively associated with smoking probability. Although economic-psychological parameters can account for smoking status on the whole, certain exceptions are found with regard to risk preference. These exceptions can be attributed to nicotine dependence.
EFFECTS OF CORPORATE GOVERNANCE VARIABLES ON EARNINGS MANAGEMENT IN INDONESIA

To determine the effects of corporate governance on earnings management, this paper analyzed 171 annualreports from issued 2006 to 2009 by 57 non-financial, joint stock companies implementing GCG (GoodCorporate Governance) practices, which were listed on the Indonesia Stock Exchange (IDX). Six corporategovernance variables (board composition, independent commissioners, separate chairman/CEO roles, auditcommittee, managerial share ownership, and audit quality) as well as three control variables (leverage, size,and ROA) were used. The results showed that two corporate governance variables significantly influencedearnings management practices (separate chairman/CEO roles and managerial share ownership); the othervariables had no effect because these companies used GCG practices only to follow regulations rather than tomonitor and control.
Effects of Exercise on Anger and Aggressive Tendencies

----------------------------------------------------------------------------------------------5 The Effects of Exercise on Anger and Aggressive Tendencies--------------------------------6 Anger and Aggression-------------------------------------------------------------------------------9 Anger Suppression--------------------------------------------------------------------------9 Substances, Alcohol, and Anger---------------------------------------------------------10 Stress and the Physical Toll of Anger------------------------------------------------------------11 Exercise as a Coping Skill-------------------------------------------------------------------------11 Exercise and Depression------------------------------------------------------------------12 Exercise and Attention Deficit Hyperactivity Disorder------------------------------12 Exercise and Anger---------------------------------------------------------------------------------14 Gender and Exercise--------------------------------------------------------------------------------16 Gender and Anger----------------------------------------------------------------------------------17 Buss Perry Aggression Questionnaire-----------------------------------------------------------18 Method-----------------------------------------------------------------------------------------------21 Participants---------------------------------------------------------------------------------21 Materials and Procedures--------------------------------------------------------------------------22 4 EXERCISE AND AGGRESSION Data Analysis----------------------------------------------------------------------------------------23 Data protection and security plan--------------------------------------------------------23 Risks and discomforts---------------------------------------------------------------------24 Benefits-----------------------------------------------------------------------------------------------24 Results------------------------------------------------------------------------------------------------25 Discussion-------------------------------------------------------------------------------------------26 References-------------------------------------------------------------------------------------------29 Appendix---------------------------------------------------------------------------------------------38 5 EXERCISE AND AGGRESSION