Miracle-dz/UniFAR-FTUs huggingface dataset:
A model of customer retention of dissatisfied business services customers

Purpose – The purpose of this paper is to present a theoretical framework of the factors that potentially influence dissatisfied customers to continue purchasing from their existing service provider in the business‐to‐business (B2B) services sector.Design/methodology/approach – This review paper synthesises the findings from previous studies on switching barriers, and relationship variables, dependence, and calculative commitment.Findings – Five major factors deter customers from switching to an alternative service provider: switching costs; interpersonal relationships; the attractiveness of alternatives; service recovery; and inertia. These factors are mediated by dependence and calculative commitment.Originality/value – This is the first comprehensive study of the factors that potentially influence dissatisfied customers to remain behaviourally loyal to a service provider in the B2B services sector. This important study has significance for marketers in developing strategies for customer retention and s.
AN EXAMINATION OF THE TOOL LIFE AND SURFACE QUALITY DURING DRILLING MELAMINE FACED CHIPBOARD

An analysis of the cutting process and tool wear during machining from metal materials has been the subject of many studies. On the other hand, the tool life when machining from wood materials has not received much attention. Optimisation of the cutting process consists of the appropriate selection of major processing parameters as the cutting depth, feed rate and cutting speed in order to ensure adequate machining accuracy at minimum cost, and appropriate process efficiency. Here, we present the results of experimental tests of wearing drills with carbide blades during processing of melamine faced chipboard (MFC). To evaluate the surface quality of the chipboard the maximum radius and area of delamination around the chipboard blind hole are adopted. These parameters are determined independently at the hole entry and exit. Statistical analysis of results using multifactor analysis of variance was carried out. The tool life of drills depends on many combinations of cutting parameters and the wear of the drill blade. In the drilling process, the value of the thrust force mainly depended on wear of tool f lank and the feed rate. The cutting speed has little effect on the amount of thrust force and cutting torque.
Achilles Tendons From Decorin And Biglycan Deficient Mice Demonstrate Inferior Mechanical And Structural Properties Predicted By An Image-based Empirical Damage Model

Introduction The Achilles tendon is among the most commonly injured musculoskeletal structures affecting as many as 2.5 million people per year in North America. Major class I small leucine rich proteoglycans (SLRPs), specifically decorin and biglycan, play an important regulatory role during collagen fibrillogenesis, ultimately affecting tendon mechanical integrity, yet the impact of these SLRPs on the Achilles tendon has not been described. Therefore, the objective of this study was to define the relationship between Class I SLRPs and Achilles structure and function, while also exploring the use of an empirical damage model to predict how these altered structural and regulatory molecules impact the dynamic mechanical behavior of the Achilles tendon. We hypothesized that the absence of decorin and biglycan would lead to altered mechanical and structural properties, and that these altered parameters used in an adapted empirical damage model could be used to successfully predict dynamic mechanical behavior.
Development of Three Methods for Simultaneous Quantitative Determination of Chlorpheniramine Maleate and Dexamethasone in the Presence of Parabens in Oral Liquids

Purpose : To develop new selective, precise, and accurate methods for the simultaneous determination of chlorpheniramine maleate (CHP) and dexamethasone (DX) in the presence of methyl and propyl paraben in phenadone syrup. Methods : In the first two methods, the predictive abilities of principal component regression (PCR) and partial least squares (PLS), respectively, were examined for the analysis of the quaternary mixture. The third method, high performance thin layer chromatography (HPTLC)-densitometric method, was based on the separation of the mixture on silica gel plates using chloroform: methanol (93:7, v/v) as a mobile phase. Results : All the proposed methods were successfully applied to the analysis of raw materials and dosage form. For PCR method, recovery of chlorpheniramine maleate and dexamethasone in the dosage form was 98.89 ± 1.736 and 102.36 ± 1.86 %, respectively while for. PLS method, recovery of chlorpheniramine maleate and dexamethasone was 98.94 ± 1.69 and 102.33 ±1.84, respectively. On the other hand, recovery of the two analytes by HPTLC method was 100.72 ± 1.05 and 102.29 ± 3.98, respectively. The results obtained by applying the proposed methods were statistically analyzed and compared with those obtained by a reported HPLC method. Conclusion : The proposed methods are fast, accurate and specific, and can be applied for the quantitative determination of the two analytes without interference from added excipient, thus obviating the need for preliminary extraction of analytes from the pharmaceutical formulation. Thus, they are suitable for use in quality control (QC) laboratories and pharmaceutical industry Keywords : Chlorpheniramine maleate, Dexamethasone, Principal component regression, Partial least squares, High performance thin layer chromatography, Excipients
The Busy General PractitionerÃ¢ÂÂs Reference Guide to Increasing Physical Activity Levels in the British Population and Associated Benefits/Risks: A Review of the Literature

Whilst most General Practitioners (GPs) recognise the importance that physical activity plays in a healthy nation, many feel unprepared to provide physical activity counseling. GPs therefore do not routinely include physical activity in the consultation as readily as alcohol or tobacco, despite inactivity having a similar health burden. This review of relevant literature using Embase, SPORTDiscus, PubMed, and the Cochrane Library intends to refresh GP’s knowledge regarding the vast benefits of physical activity and to investigate the evidence concerning the risks physical inactivity. In addition, an evaluation of the efficacy of interventions to increase PA levels will be undertaken.
Distress about mating rivals

research tested the evolutionary psychological hypothesis that men and women would be most distressed about threats from rivals who surpass them on sex-linked components of mate value. Six predictions were tested in samples from three cultures, the United States (N = 208), the Netherlands (N = 349), and Korea (N = 174). Five predictions were supported in all three cultures. Korean, Dutch, and American men, more than corresponding women, report greater distress when a rival surpasses them on financial prospects, job prospects, and physical strength. Korean, Dutch, and American women, in contrast, report greater distress when a rival surpasses them on facial and bodily attractiveness. The cultures differed on some variables. Korean women and men, for example, differed from Americans and Dutch in reporting more distress over rivals who had better financial prospects, better job prospects, and higher status and prestige. Americans exceeded Koreans in reporting distress when rivals had more attractive faces and bodies, whereas the Dutch exceeded the other cultures in reporting more distress when rivals had a better sense of humor. Discussion focuses on possible proximate psychological mechanisms underlying distress over rivals and the theoretical importance of intrasexual competition.
Expressions of 1976–1977 and 1988–1989 Regime Shifts in Sea-Surface Temperature off Southern California and Hawai‘i1

ABSTRACT Sea-surface temperatures off southern California from Scripps Pier and from Koko Head, Hawai‘i, were examined to determine what impact regime shifts that occurred in 1976–1977 and 1988–1989 had on environmental conditions at each location. Cumulative sums were employed to enhance the detection process. The cumulative sum time histories revealed major turning points at both locations at the time of the 1976–1977 event. At both locations, increases in temperature were indicated, consistent with the phase change in the Pacific Decadal Oscillation that took place at that time. The cumulative sums also indicated major turning points at both locations during the 1988–1989 event. A new procedure called the method of expanding means was employed to determine the long-term impact of these events. By comparing means before and after a given event it is possible to observe the magnitude of the change and to what extent it is sustained. For the 1976–1977 regime shift, temperatures increased rapidly and remained consistently higher, by ∼1°C for 2–3 yr at Scripps Pier. This increase occurred over a period of approximately 7 months and accounts for more than half of the total warming that has occurred at that location since 1920. At Koko Head, a similar response was observed with a sustained increase of approximately +0.5°C. The oceanic response to the 1988–1989 event was quite different. At Scripps Pier, temperatures before and after this event did not show any tendency to converge to significantly different values out to periods of 2–3 yr. At Koko Head, mean temperatures did converge to slightly different values after 1 yr, with mean values being consistently lower after this event (∼−0.4°C). It was shown that in some cases changes associated with these events could be identified in the original data, but without the help of cumulative sums, it is usually not possible to make a clear distinction between changes of interest and other sources of variability. Finally, decorrelation time scales for the records at both locations were estimated and found to be on the order of a year, implying spatial scales that are at least synoptic (tens to hundreds of kilometers).
An mHealth Diabetes Intervention for Glucose Control: Health Care Utilization Analysis

Background Type 2 diabetes (T2D) is a major chronic condition requiring management through lifestyle changes and recommended health service visits. Mobile health (mHealth) is a promising tool to encourage self-management, but few studies have investigated the impact of mHealth on health care utilization. Objective The objective of this analysis was to determine the change in 2-year health service utilization and whether utilization explained a 1.9% absolute decrease in glycated hemoglobin (HbA1c) over 1-year in the Mobile Diabetes Intervention Study (MDIS). Methods We used commercial claims data from 2006 to 2010 linked to enrolled patients’ medical chart data in 26 primary care practices in Maryland, USA. Secondary claims data analyses were available for 56% (92/163) of participants. In the primary MDIS study, physician practices were recruited and randomized to usual care and 1 of 3 increasingly complex interventions. Patients followed physician randomization assignment. The main variables in the analysis included health service utilization by type of service and change in HbA1c. The claims data was aggregated into 12 categories of utilization to assess change in 2-year health service usage, comparing rates of usage pre- and posttrial. We also examined whether utilization explained the 1.9% decrease in HbA1c over 1 year in the MDIS cluster randomized clinical trial. Results A significant group by time effect was observed in physician office visits, general practitioner visits, other outpatient services, prescription medications, and podiatrist visits. Physician office visits (P=.01) and general practitioner visits (P=.02) both decreased for all intervention groups during the study period, whereas prescription claims (P<.001) increased. The frequency of other outpatient services (P=.001) and podiatrist visits (P=.04) decreased for the control group and least complex intervention group but increased for the 2 most complex intervention groups. No significant effects of utilization were observed to explain the clinically significant change in HbA1c. Conclusions Claims data analyses identified patterns of utilization relevant to mHealth interventions. Findings may encourage patients and health providers to discuss the utilization of treatment-recommended services, lab tests, and prescribed medications. Trial Registration ClinicalTrials.gov NCT01107015; https://clinicaltrials.gov/ct2/show/NCT01107015 (Archived by Webcite at http://www.webcitation.org/72XgTaxIj)
CURVE is the Institutional Repository for Coventry University Embedding Fairtrade in South Africa : Global Production Networks , National Initiatives and Localized Challenges in the Northern Cape

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Figuring Families: Generation, Situation and Narrative in Contemporary Mothering

This paper contributes to the theme of the special issue by identifying concepts that both embody relationality and have the capacity to address and articulate temporal processes. Based on an empirical study of first time motherhood, we offer a sensitising conceptual framework which privileges the temporal, scaffolding the macro socio-historical with the micro personal and subjective. The study combines longitudinal and intergenerational approaches to develop an understanding of maternal experience as it unfolds, while forging connections between individual biography, generational investments and intergenerational dynamics. Drawing on a conceptual tool kit from life history, cultural studies, social psychology and sociology, we profile two biographical case studies as an illustration of our approach. Our analysis of their contrasting experiences as ‘young’ and ‘old' mothers demonstrates the salience of key conceptual terms including ‘generation’, ‘situation' and ‘narrative' and how this conceptual framework can both map and animate accounts of contemporary mothering.
Galaxy counterparts of metal-rich damped Lyα absorbers: the case of J205922.4-052842

We present observations of three new sources in the European Southern Observatory VLT/X-shooter survey dedicated to the detection of the emitting counterparts of damped Lyα (DLA) systems towards bright quasars (QSOs). The aim is to bridge the observational gap between absorption (i.e. DLAs) and emission-selected galaxies at z ∼ 2.2-2.5, in order to get a more complete picture of (proto)galaxies around this epoch. The hypothesis is that because DLA galaxies fulfil metallicity-velocity width and luminosity-metallicity relations, high-metallicity DLAs are more likely to be detected in emission. The region around each QSO is covered with slits (1.3 arcsec × 11 arcsec) at three different position angles. In the DLA towards QSO J205922.4−052842 (zDLA = 2.210, [S/H] = −0.91 ± 0.06), Lyα emission is detected at 3σ confidence limit at an impact parameter of 0.40 M⊙ yr−1 for the associated DLA galaxy. We do not detect the associated emission of two other DLAs in the spectra of QSOs J003034.4−512946 (zDLA = 2.452, [Zn/H] = −1.48 ± 0.34) and J105744.5+062914 (zDLA = 2.499, [Zn/H] = −0.24 ± 0.11, [S/H] = −0.15 ± 0.06). We conclude that focusing on metal-rich DLAs is a good way to find counterparts, but the non-detections at high metallicity (e.g. that of the DLA in J105744.5+062914) show that there is not a one-to-one relationship, and cautions us to not naively apply the properties of the DLA counterparts to all metal-rich DLAs.
STRUCTURAL PERFORMANCE ANALYSIS OF FORMULA SAE CAR

Formula SAE competitions take place every year and challenge teams of engineering students to design and build a small single-seater racing car. Among many other key components, chassis is an indispensable structural backbone of an automobile especially in a racing car. Good designs allow a light, stiff and extremely safe chassis to be produced at a reasonable manufacturing cost. The work shown in this research paper was taken from second international participation by Chitkara FSAE team. This paper introduces several concepts of frame’s load distributions and consequent deformation modes. Design model was prepared using anthropometric parameters of tallest driver (95th percentile male), SAE rules book and previous design knowledge. Static and dynamic load distributions were calculated analytically followed by extensive study of various boundary conditions to be applied during diverse FEA tests. Stress distributions, lateral displacements during static, dynamic and frequency modes were analyzed and found considerable factor of safety as required. Torsional rigidity was calculated to be 615.98 Nm/deg which was 2.46 times the torsional rigidity of older design (250 Nm/deg). Weight of the chassis was measured to be approximately 32 kg which was 1.125 times less than the previous chassis (36 kg). In nutshell, ratio of percentage increase in torsional rigidity to percentage decrease in weight was calculated to be 13.15:1.
The Influence of Perceived Social Support and Self-Efficacy on Resilience among First Year Malaysian Students

This study sought to determine whether perceived social support and self-efficacy were significant predictors of resilience among students when the effects of other variables such as stress, age, gender, and cumulative grade point average (CGPA) were controlled for. The effect of the interaction between perceived social support and self-efficacy on resilience was also tested. The study sample consisted of 377 first year local undergraduate students from a public university in Malaysia. Multiple regression was used to analyse the data. The results indicated that both perceived social support and self-efficacy were significant predictors of resilience as higher scores on perceived social support and on selfefficacy scales predicted higher resilience. The interaction effect between these variables was also positive and significant. Further analysis using ordered probit model revealed that when a student scored higher on levels of perceived social support as well as on self-efficacy, it lowered the probability of the student being in the low resilience category and increased the probability of being in the moderately resilient and highly resilient categories. The interaction effect remained significant across all categories of resilience.
Effect of Titanium Addition on Behavior of Medium Carbon Steel

This work aims at investigating the influence of titanium addition on behavior of medium carbon steel. Three types of medium carbon steel with different titanium content and one reference steel titanium free were produced in 100 kg induction furnace. Titanium addition was increased up to 0.230%. The produced steels were forged at start temperature 1150°C. Forging process was finished at temperatures 900°C, 975°C, and 1050°C. Microstructure examination and hardness measurement were carried out for forged steels. Mechanical properties and impact measurements were carried out for quenched tempered steels. Ti addition was found to have significant influence on refinement of grains and increase of ferrite/pearlite ratio. It was also, observed that grain size decreases as finishing temperature of forging process decreases. Both Ti addition and lowering finishing forging temperature have positive effect on hardness. In addition, results indicated that addition of titanium has significant effect on the mechanical properties and toughness.
Toward an Integrative Perspective on Social Learning in System Innovation

Sustainability transitions go hand in hand with learning. Theories in the realm of sustainability sciences mostly concentrate on diversity and learning outcomes, whereas theories from the educational sciences mostly focus on learning as an interactive process. In this contribution, we aim to benefit from an integration of these perspectives in order to better understand how different interaction patterns contribute to learning. We studied STAP, an innovation initiative of Dutch greenhouse growers. The Dutch greenhouse sector is predominantly focused on production and efficiency, which causes problems for its future viability. STAP aimed to make the sector more market-oriented while at the same time increasing its societal acceptability (societally responsible innovation). To that end, STAP focused on the development of integrated value chains (primary production, sales, trade) that can contribute to a transition towards a societally sensitive greenhouse sector. As action researchers, we collected extensive transcripts of meetings, interviews, and various other documents. We used an open coding strategy to identify different patterns of interaction and the learning outcomes produced by the initiative. We then linked the interaction patterns to the outcomes. Analysis suggests that seemingly negative attack-and-defend patterns of interaction certainly can result in substantial learning results, while seemingly positive synthetic interaction patterns, where participants strive to build on each other, can result in rather bland interaction without substantial outcomes. The results offer an empirical basis to our approach of linking learning interactions to learning outcomes, and it suggests that learning for sustainability can be enhanced by focusing on interaction patterns.
THE IMPACT OF AN INDIVIDUAL HEALTH INSURANCE MANDATE ON HOSPITAL AND PREVENTIVE CARE: EVIDENCE FROM MASSACHUSETTS

In April 2006, the state of Massachusetts passed legislation aimed at achieving near universal health insurance coverage. A key provision of this legislation, and of the national legislation passed in March 2010, is an individual mandate to obtain health insurance. In this paper, we use hospital data to examine the impact of this legislation on insurance coverage, utilization patterns, and patient outcomes in Massachusetts. We use a difference-in-difference strategy that compares outcomes in Massachusetts after the reform to outcomes in Massachusetts before the reform and to outcomes in other states. We embed this strategy in an instrumental variable framework to examine the effect of insurance coverage on outcomes. Among the population discharged from the hospital in Massachusetts, the reform decreased uninsurance by 28% relative to its initial level. Increased coverage affected utilization patterns by decreasing length of stay and the number of inpatient admissions originating from the emergency room. We also find evidence that outpatient care reduced hospitalizations for preventable conditions. At the same time we find no evidence that the cost of hospital care increased. The reform affected nearly all age, gender, income, and race categories. We identify some populations for which insurance had the greatest direct impact on outcomes and others for which the impact on outcomes appears to have occurred through spillovers.