Distribution Planning and Control: Managing in the Era of Supply Chain Management

Unit 1. Defining the Supply Chain Management Environment. - 1 The Rise of Supply Chain Management. - Advent of Supply Chain Management. - Evolution of Supply Chain Management. - Defining e-SCM. - SCM and Logistics. - Summary. - Questions for Review. - References. - 2 Components of Distribution Management. - Defining the Term "Distributor". - Characteristics of the Wholesale Distributor. - Role of the Distribution Function. - Understanding the Wholesale Distribution Industry. - Summary. - Questions for Review. - References. - Unit 2. Top Management Planning. - 3 Business and Strategic Planning. - Defining Business Goals and Strategies. - Developing the Business Plan. - Summary. - Questions for Review. - References. - 4 Forecasting in the Supply Chain Environment. - Forecasting - An Overview. - Forecasting Types. - Managing the Forecast. - Summary. - Questions for Review. - Problems. - References. - 5 Demand, Operations, and Channel Planning. - Demand, Operations, and Channel Planning - Overview. - Elements of Marketing Planning. - Elements of Sales Planning. - Elements of Production Planning. - Elements of Logistics Planning. - Elements of Supply Channel Planning. - Integrating Demand, Operations, and Channel Plans. - Summary. - Questions for Review. - References. - Unit 3. Distribution Operations Planning. - 6 Managing Supply Chain Inventories. - Elements of Supply Chain Inventory Management. - Principles of Supply Chain Inventory Management. - The Inventory Management Process. - Inventory Costs. - Inventory Control. - Summary. - Questions for review. - Problems. - References. - 7 Replenishment Inventory Planning. - Inventory Planning Techniques. - Inventory Replenishment Techniques - An Overview. - Defining the Order Point. - Order Quantity Techniques. - Just-In-Time. - Inventory Replenishment Planning Process. - Inventory Operations in the Supply Chain Environment. - Summary. - Questions for Review. - Problems. - References. - 8 Distribution Requirements Planning. - Problems with Statistical Techniques. - Historical View. - DRP Processing. - DRP in a Supply Chain Environment. - DRP Planning Process. - Detailed Logistics Capacity Planning. - DRP and Supply Chain Management Systems. - Summary. - Questions for Review. - Problems. - References. - Unit 4. Distribution Operations Execution. - 9 Customer Relationship Management. - Defining Customer Relationship Management. - Demand Management. - Order Management and Fulfillment. - Customer Care Management. - The Internet-Enabled CRM Environment. - Summary. - Questions for Review. - References. - 10 Supplier Relationship Management. - Defining Purchasing. - Defining Supplier Relationship Management. - Anatomy of Purchasing Strategy. - Purchase Order Management Process. - Performance Measurement. - Impact of e-Business on SRM. - Summary. - Questions for Review. - Problems. - References. - 11 Warehousing. - Defining Warehousing. - Developing Warehouse Strategies. - The Warehouse Management Process. - Trends in Modem Warehousing. - Designing the Warehouse Network. - Warehouse Layout and Equipment. - Summary. - Questions for Review. - References. - 12 Transportation. - The Scope of Transportation. - Modes of Transportation. - Types of Transportation. - Transportation Management Process. - Issues Confronting Transportation. - Logistics Service Providers. - Summary. - Questions for Review. - References. - Unit 5. International Distribution and Distribution Information Technology. - 13 International Distribution. - Forces Driving Globalization. - Developing Global Strategies. - Channel Strategies. - Managing Global Distribution Networks. - International Transportation and Warehousing. - International Purchasing. - Today's Global Trade Environment. - Summary. - Questions for Review. - References. - 14 Information Technology and Supply Chain Management. - Foundations of Enterprise Information Technologies. - Configuring the EIS Solution. - Information Technology Solutions. - Implementation Issues. - Summary. - Questions for Review. - References.