Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction

The purpose of this research study was to explore the topic of organizational communication in higher education and examine staff members’ perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication satisfaction and job satisfaction by analyzing the significance of different dimensions of Communication Satisfaction with the view that satisfaction is multifaceted. The results of the study indicated that gender differences and the number of years in service do not seem to make a significant difference in the level of satisfaction among staff members, but the level of education and job classification seem to make a significant difference in the level of satisfaction among staff members. There were strong positive relationships found among all 8 dimensions of Communication Satisfaction Questionnaire (CSQ ), which indicated that staff members when felt positive about 1 dimension of CSQ, also tended to feel positive about other dimensions of CSQ. A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff members feel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplace. Priti Sharma, James Lampley, & Donald Good Organizational Communication: Perceptions of Staff Members’ Level of Communication Satisfaction and Job Satisfaction 44 Journal of Academic Administration in Higher Education 45 Spring 2015 (Volume 11 Issue 1) occurs among employees within the organization, in this case higher education institution. To determine the level of communication satisfaction and job satisfaction among staff members at the participating institution of higher education, the following research questions were developed for this study. Research Question 1: Do staff members report they are satisfied with communication in their organizations to a significant extent? Research Question 2: Do staff members report they are satisfied with their jobs to a significant extent? Research Question 3: Is there a significant difference between male and female staff members’ mean overall scores on the Communication Satisfaction Questionnaire? Research Question 4: Is there a significant relationship between the level of communication satisfaction among staff members and the number of years of service in their current work positions? Research Question 5: Is there a significant differences in the overall scores on Communication Satisfaction Questionnaire as compared by level of education achieved? Research Question 6: Is there a significant differences in the overall scores on Communication Satisfaction Questionnaire as compared by job classification? Research Question 7: Are their significant relationships among the eight dimensions of Communication Satisfaction Questionnaire (CSQ)? Research Question 8: Is there a significant relationship between overall communication satisfaction and overall job satisfaction (overall score on the eighth dimension of Communication Satisfaction Questionnaire)?