The International Hospitality Business : Management and Operations

Contents Preface * Acknowledgments * Part I: An Overview of the International Hospitality Industry * Chapter 1: The Hospitality Industry As an International Business * The Hospitality Industry As an International Business * Learning Objectives * Introduction * International Business * Shift Toward Service Industry * The Hospitality Industry as a Service Export * Service Industry Earnings * International Travel and Hospitality * Motivations for Global Expansion * Summary * Study Questions * Case Study: Euro Disney Resort * Chapter 2: The Geography of International Hospitality Development * Learning Objectives * Introduction * Geographic Location and World Time * Absolute Location and Relative Location * World Regions * World Regional Travel and Hospitality Patterns * Most Internationalized Hotel Companies * Major International Food Service Companies * Regional Expansion and Competition* Summary * Study Questions * Case Study: McDonald's Global Expansion Formula * Part II: Differences in Cultural, Political, and Economic Systems * Chapter 3: Cultural Environment * Learning Objectives * Introduction * Defining Culture * Cultural Values and Norms * Cultural Values and Their Influence on Management * Cross-Cultural Communications * Cultural Generalization * Learning Culture * Summary * Study Questions * Case Study: Cultural Diversity at Nikko Hotels International * Chapter 4: Political Systems * Learning Objectives * Introduction * Differences in Political Systems * International Relations Among National Governments * National Tourism Policy * Politics and Business Ethics * Nationalism * Political Risk Assessment * Summary * Study Questions * Case Study: Sonesta International Hotels --Responding to a Crisis * Chapter 5: Economic Systems * Learning Objectives * Introduction * Different Economic Systems * Level of Economic Development * Useful Economic Data * Assessing Economic Risk * Economic Dimension of Tourism and Hospitality * Economic Policies on Hospitality Development * Summary * Study Questions * Case Study: The Change of Goverment Policy on Expatriate Hotel Managers in Indonesia * Part III: Organizational Structures and Development Strategies * Chapter 6: Market Entry Choice and Organizational Development * Learning Objectives * Introduction * Market Entry Choices * Hospitality Organizational Structures * Summary * Study Questions * Case Study: Franchising --A Market Entry Choice Used by Choice Hotels International in the Early 1990's * Chapter 7: Learning Objectives * Introduction * Hotel Development Plan * Infrastructure Development * Hotel Design * Hotel Construction * The Trend of Ecoresort Development * Summary * Study Questions * Case Study: Ecoresort --Dollars, Sense, and Environment * Part IV: Hospitality Management Functions * Chapter 8: Legal Environment * Learning Objectives * Introduction * Major Legal Systems * International Laws and Organizations * Case Study: The Use of the Conrad Hilton Name * International Dispute Resolution * Summary * Study Questions * Case Study: Raymond Dayan v. McDonald's Corporation * Chapter 9: Financial Management * Learning Objectives * Introduction * The Foreign Exchange Market * Other Foreign Exchange Contracts * Currency Convertibility * Foreign Exchange Restrictions by Government * International Financial Markets * Foreign Exchange Exposures * Managing Foreign Exchange Risk * Capital Budgeting * Summary * Study Questions * Case Study: The Impact of Rupiah Devaluation on International Hotel Operations in Indonesia * Chapter 10: International Accounting and Taxation * Learning Objectives * Introduction * International Accounting * General A