Intercultural Communication: A Contextual Approach

1. The Necessity of Intercultural Communication The Need for Intercultural Communication Human Communication Fundamental Assumptions About Intercultural Communication The Ethics of Intercultural Communication Chapter Summary * Discussion Questions * Key Terms * References 2. The Cultural Context Individualism-Collectivism An Intercultural Conversation: Individualistic and Collectivistic Cultures The Pancultural Self High- and Low-Context Communication An Intercultural Conversation: High- and Low-Context Cultures Value Orientations Power Distance An Intercultural Conversation: Large and Small Power Distance Cultures Uncertainty Avoidance A Theory of Uncertainty Orientation An Intercultural Conversation: Weak and Strong Uncertainty Avoidance Chapter Summary * Discussion Questions * Key Terms * References 3. The Microcultural Context Microcultural Group Status Muted Microcultural Groups Microcultures in the United States Chapter Summary * Discussion Questions * Key Terms * References 4. The Environmental Context Environments and Information Load Culture and the Natural Environment Culture and Natural Disasters The Built Environment Cross-Cultural Comparisons of Housing Privacy Monochronic Versus Polychronic Time Orientation An Intercultural Conversation: Monochronic and Polychronic Cultures Chapter Summary * Discussion Questions * Key Terms * References 5. The Perceptual Context Culture and Cognition Stereotyping An Intercultural Conversation: Stereotyping Ethnocentrism Chapter Summary * Discussion Questions * Key Terms * References 6. The Sociorelational Context Dimensions of Group Variability Role Relationships An Intercultural Conversation: Student/Teacher Role Positions An Intercultural Conversation: Cross-Cultural Role Positions Sex and Gender Roles Across Cultures Chapter Summary * Discussion Questions * Key Terms * References 7. The Verbal Code: Human Language The Relationship Between Language and Culture The Structure of Human Language Elaborated and Restricted Codes Cross-Cultural Communication Styles An Intercultural Conversation: Direct and Indirect Speaking An Intercultural Conversation: Personal and Contextual Speaking An Intercultural Conversation: Instrumental and Affective Speaking Language and Ethnic Identity Chapter Summary * Discussion Questions * Key Terms * References 8. The Nonverbal Code Definitions of Nonverbal Communication The Relationship Between Verbal and Nonverbal Codes Channels of Nonverbal Communication Nonverbal Communication and Dimensions of Cultural Variability An Intercultural Conversation: Violation of Nonverbal Expectancies Chapter Summary * Discussion Questions * Key Terms * References 9. Developing Intercultural Relationships Communication and Uncertainty Anxiety Uncertainty Management Theory of Effective Communication Uncertainty Reduction and Intercultural Communication Apprehension An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style Empathy and Similarity in Relationship Development Perceptions of Relational Intimacy Across Cultures Chapter Summary * Discussion Questions * Key Terms * References 10. Intercultural Conflict Definition of Intercultural Conflict An Intercultural Conversation: Kim's Model of Intercultural Conflict The Concept of Face, Facework, and Communication Conflict Styl An Intercultural Conversation: Dominating and Third-Party Conflict Styles The Intercultural Conflict Style Inventory A Culture-Based Situational Model of Conflict Individualistic and Collectivistic Approaches to Conflict Conflict Resolution in High- Versus Low-Context Cultures Chapter Summary * Discussion Questions * Key Terms * References 11. Intercultural Communication in Organizations Intercultural Management An Intercultural Conversation: Clashing Cultural Concepts on the Job An Intercultural Conversation: Misinterpretation of Common U.S. Phrases Intercultural Relations An Intercultural Conversation: Business Communication in the Middle East Chapter Summary * Discussion Questions * Key Terms * References 12. Acculturation, Culture Shock, and Intercultural Competence Acculturation Culture Shock Intercultural Communication Competence A Model of Intercultural Competence An Integrated Model and Measure of Intercultural Communication Competence Chapter Summary * Discussion Questions * Key Terms * References