The Coaching Manager: Developing Top Talent in Business

Preface 1. Introduction - The Coaching Manager Coaching Can Help, For Employees Who Want to Learn Why Don't More Managers Coach? Developmental Coaching Coaching and Learning The Coaching Manager and Emotional Intelligence Coaching Isn't the Same as Mentoring Coaching: Everybody Learns 2. An Overview of Developmental Coaching Developmental Coaching: An Example Why Such a Simple model? A Coaching Friendly Context A "Coaching Mindset" on the Part of the Coaching Manager The Coach-able Learner Making It Work: The Transition to Becoming a Coaching Manager Stopping the Action and Starting the Dialogue: Creating Coaching Opportunities The Coaching Mirror Providing Balanced Feedback Collaboratively Interpreting the Meaning of Performance Gaps Setting a Goal for Change and Following-Up As You Experiment with Coaching 3. : The Coaching Manager and the "Coaching Mindset" Coaching Managers Focus on Running a Business The Naturals The Manager Who Learns to Coach Can Anyone Learn to Coach? The Coaching Mindset: An Over-riding Attitude of Helpfulness The Coaching Manager Self-Assessment 3.1 Your Foundation for Learning to Coach 4. The "Coach-able" Learner The Question of "Coach-Ability" Case 4.1 - The reluctant coachee? In General, People Do Want to Be Coached Hallmarks of the "Coach-able" Learner The Problem of Impression Management Barriers to Coaching: What Does a Lack of Coach-ability Look Like? Coach-ability: Treat Each Individual as an Individual 5. Creating a Coaching Friendly Context Case 5.1 - Financial Co. A learning context? The Coaching Friendly Context Defined Coaching Friendly Context and the High Performance Organization Creating the Coaching Friendly Context in Your Business Unit Case 5.2 - Fred the Coach Protecting a Coaching Friendly Context Over Time 6. : Stopping the Action and Starting a Coaching Dialogue Case 6.1 - George, the Struggling Team Leader Seizing a Coaching Opportunity with a Coaching Mindset Stopping the Action and Starting the Dialogue: Practice Cases Case 6.2 - Is John Headed for Burnout? Case 6.3 - Samantha, The Frustrated Superstar 7. Focusing on What Is Important Not Just Process, But Results What Should Pay Attention To: Competency If Your Company Has a Competency Model If Your Company Does Not Have a Useful Competency Model The Coaching Manager as Teacher Strengths that area Used Self-Assessment 7.1 - How Clear Are You and Your Direct Reports 8. : Observing What is Important, Effectively Why is Performance Data: Even Observational Data, Suspect? The Real Problem: Our Tendency to Draw Inferences from Selected Data Error and Expectations: What You See Is What You Get Getting the Most From Direct Observation and Other Approaches The Coaches's Role The Coaching Manager as Observer, Not Actor Exercise 8.1 - Observation and Inference 9. Providing Balanced and Helpful Feedback The Benefits of Feedback The Problem with Feedback Your Development as a Provider of Feedback The Basics of Providing Balanced Feedback The Emotional Impact of Feedback Maximizing the Value of the Imperfect Instrument that is Feedback 10. What Does It All Mean? Collaboratively Interpreting What Needs to Change Case 10.1 - What's going on with Jack? Do You Need to Know Why? The Coaching Dialogue Root Causes The Importance of Getting it Right When Interpreting Performance 11. Goal Setting and Follow-Up, Making Change Happen Planned Development Exercise 11.1 - Your Own Development Plan Setting Goals How People Change Building Commitment for Learning and Change Goal Setting and Follow-Up: Conclusions Coach-ability: Treat Each Individual as an Individual 12. Coaching and Career Development An Overview of Career Development in the Modern Organization Personal Career Planning Using Developmental Coaching to Address Career Issues Coaching for Career Development, Some Examples Case 12.1 - The Employee Who is Bored with his Job Case 12.2 - The Employee Who Wants to Move Up (Too Fast! ) Case 12.3 - The Employee Who is Good at his Work but Hates It Case 12.4 - The Employee with Work/Family Concerns Developmental Coaching and Career Development: Conclusions 13. Developmental Coaching and "Performance Problems" Causes of Performance Problems Addressing Performance Problems: Some Coaching Guidelines 14. Using Coaching to Leverage the Investment in the Classroom The Nature of the Problem Transfer of Learning Case 14.1 - The Wrong Executive Education Experience at the Wrong Time Case 14.2 - Leadership Education that Helped Case 14.3 - The Challenge of Becoming More Strategic Making the Most of Classroom Learning The Classroom and the Coaching Manager Epilogue: Coaching and Organizations, a Final Word Will Technology Help? Can Coaching be Delegated? The Relationship with the Coaching Manager is the Key What Should Organizations Do? A Final Word for Our Coaches, Old and New References Author Biographies