Miracle-dz/UniFAR-FTUs huggingface dataset:
The role of employee emotional competence in service recovery encounters

Purpose Employees’ emotional competencies (EEC) are skills, based on emotional intelligence, used to perceive, understand and regulate customer emotions during a service encounter. In the context of service recovery, these skills are especially important and allow employees to influence consumers’ attitude and behaviours. The purpose of this study is to assess the direct and indirect impacts of EEC in post-recovery satisfaction, trust, word-of-mouth and repurchase intention, considering the moderating role of service (level of employee-customer contact) types. Design/methodology/approach A total of 355 customers who experienced a service failure and subsequent recovery were surveyed using a self-administered questionnaire. EEC was specified as a formative construct, determined by its perceiving, understanding and regulating dimensions. To measure EEC and its impact on selected outcomes, PLS-SEM was used. A multi-group analysis was performed to analyse the moderating role of service type. Findings Results confirm EEC as a formative construct, with a positive direct impact on post-recovery satisfaction, particularly in high-contact customized services. Findings also reveal the mediating role of satisfaction on selected outcomes, and the significant direct impact of EEC on trust, even when controlling for satisfaction. Originality/value EEC remains unexplored in the service recovery literature, and most research fails to understand how EEC role may vary given contextual differences. This study adopts a consumer perspective of EEC in the emotionally charged situation of service recovery, considering the moderating role of service type. The authors further contribute to both literature streams while examining the impact of EEC on post-recovery evaluations. Companies should consider these findings in the recruitment and training of front-line employees to develop better service recovery strategies.
Cardiovascular effects of oral medications in the treatment of type 2 diabetes

©eÊerna bolest (DM) i njezine kroniËne komplikacije su veliki svjetski zdravstveni problem i u cijelom svijetu su u velikom porastu. Smatra se da trenutno u svijetu 366 milijuna ljudi boluje od DM, a do 2030. godine broj dijabetiËara Êe se poveÊati na 552 milijuna. Broj oboljelih od DM poveÊava se u svim dræavama, a 80% posto svjetske populacije dijabetiËara æivi u zemljama u razvoju ili novoindustrijaliziranim zemljama. Prevalencija DM u Hrvatskoj u dobnoj skupini izmeu 18-65 godina iznosi 6,1%. Ukupan broj osoba s DM u 2010. godini iznosio je pribliæno 316.000 od Ëega neπto preko 190.000 bolesnika ima otkrivenu bolest, dok ih je gotovo 123.000 neotkriveno. U nedavno objavljenom radu vidljivo je da preko 90% pacijenata s DM koji se lijeËe u Centru za dijabetes Bjelovarskobilogorske æupanije boluje od tipa 2. Daleko najviπe pacijenata lijeËeno je oralnim lijekovima (43%). Oralna sredstva s inzulinom uzima 38% pacijenata, a samo inzulinom bilo je lijeËeno 15% bolesnika. Prema smjernicama Hrvatskog dijaIntroduction
Ray Stability for Background Sound Speed Profiles with Transition

In this paper deep ocean sound propagation through random media is considered. The study is conducted within a ray theory framework, which facilitates the assessment of ray stability. Model ocean environments where there is a gradual transition between two ambient sound speed profiles, a single duct Munk profile and a double duct profile taken in the Eastern North Atlantic are examined. We build on the finding that the ambient sound speed structure controls ray stability [Beron-Vera & Brown, 2003], and extend this statement for sound speed profiles with transition. It is shown that launching basins, plots constructed by the Maximal Lyapunov Exponent and indicating desirable ray launching parameters, can be predicted by the unperturbed ray system using the nonlinearity parameter.
Comparison of alternative models for personality disorders

Background. The categorical classification system for personality disorder (PD) has been frequently criticized and several alternative dimensional models have been proposed. Method. Antecedent, concurrent and predictive markers of construct validity were examined for three models of PDs: the Five-Factor Model (FFM), the Schedule for Nonadaptive and Adaptive Personality (SNAP) model and the DSM-IV in the Collaborative Study of Personality Disorders (CLPS) sample. Results. All models showed substantial validity across a variety of marker variables over time. Dimensional models (including dimensionalized DSM-IV) consistently outperformed the conventional categorical diagnosis in predicting external variables, such as subsequent suicidal gestures and hospitalizations. FFM facets failed to improve upon the validity of higher-order factors upon cross-validation. Data demonstrated the importance of both stable trait and dynamic psychopathological influences in predicting external criteria over time. Conclusions. The results support a dimensional representation of PDs that assesses both stable traits and dynamic processes.
SALIVARY ANTIMICROBIAL PROTEIN RESPONSE TO PROLONGED RUNNING

Introduction Prolonged exercise may compromise immunity through a reduction of salivary antimicrobial proteins (AMPs). Salivary IgA (IgA) has been extensively studied, but little is known about the effect of acute, prolonged exercise on AMPs including lysozyme (Lys) and lactoferrin (Lac). Objective To determine the effect of a 50-km trail race on salivary cortisol (Cort), IgA, Lys, and Lac. Methods 14 subjects: (6 females, 8 males) completed a 50km ultramarathon. Saliva was collected pre, immediately after (post) and 1.5 hrs post race (+1.5). Results Lac concentration was higher at +1.5 hrs post race compared to post exercise (p < 0.05). Lys was unaffected by the race (p > 0.05). IgA concentration, secretion rate, and IgA/Osm were lower +1.5 hrs post compared to pre race (p < 0.05). Cort concentration was higher at post compared to +1.5 (p < 0.05), but was unaltered from pre race levels. Subjects finished in 7.81±1.2 hrs. Saliva flow rate did not differ between time points. Saliva Osm increased at post (p < 0.05) compared to pre race. Conclusions The intensity could have been too low to alter Lys and Lac secretion rates and thus, may not be as sensitive as IgA to changes in response to prolonged running. Results expand our understanding of the mucosal immune system and may have implications for predicting illness after prolonged running.
Cadmium-Induced Upregulation of Lipid Peroxidation and Reactive Oxygen Species Caused Physiological, Biochemical, and Ultrastructural Changes in Upland Cotton Seedlings

Cadmium (Cd) toxicity was investigated in cotton cultivar (ZMS-49) using physiological, ultrastructural, and biochemical parameters. Biomass-based tolerance index decreased, and water contents increased at 500 μM Cd. Photosynthetic efficiency determined by chlorophyll fluorescence and photosynthetic pigments declined under Cd stress. Cd contents were more in roots than shoots. A significant decrease in nutrient levels was found in roots and stem. A significant decrease in nutrient levels was found in roots and stems. In response to Cd stress, more MDA and ROS contents were produced in leaves than in other parts of the seedlings. Total soluble proteins were reduced in all parts except in roots at 500 μM Cd. Oxidative metabolism was higher in leaves than aerial parts of the plant. There were insignificant alterations in roots and leaves ultrastructures such as a little increase in nucleoli, vacuoles, starch granules, and plastoglobuli in Cd-imposed stressful conditions. Scanning micrographs at 500 μM Cd showed a reduced number of stomata as well as near absence of closed stomata. Cd depositions were located in cell wall, vacuoles, and intracellular spaces using TEM-EDX technology. Upregulation of oxidative metabolism, less ultrastructural modification, and Cd deposition in dead parts of cells show that ZMS-49 has genetic potential to resist Cd stress, which need to be explored.
Use of calibrated automated thrombinography ± thrombomodulin to recognise the prothrombotic phenotype

Summary There is currently no validated method to detect a prothrombotic phenotype. The question remains, can tissue factor (TF) induced thrombin generation (TG), as measured with the calibrated automated thrombinography (CAT) technique, according to Hemker et al., recognise a prothrombotic state either as such, or when the activated proteinC (APC)-system is boosted with thrombomodulin (TM)? We determined the normal range of CAT-TG ± TM in a group of 71 healthy blood donors, in 11 healthy women using oral contraceptives (OC), and in 89 patients with a history of venous thromboembolism (VTE), divided into a group of 50 in whicha prothrombotic risk factor could be found (VTEprf+) and 39 others (VTEprf-). The endogenous thrombin potential (ETP) in the OC, VTEprf+ and VTEprf-group was significantly higher than for the controls. In the presence of TM, the differences were significantly higher than in its absence. The VTEprf+ group had a higher ETP, ± TM than the VTEprf group. In conclusion,TG, measured with the CAT technique in the presence of TM is capable of detecting the prothrombotic phenotype with a high sensitivity of 0.93 (95% confidence limits 0.82–0.99).
Pursuing happiness in everyday life: the characteristics and behaviors of online happiness seekers.

Although the last decade has witnessed mounting research on the development and evaluation of positive interventions, investigators still know little about the target population of such interventions: happiness seekers. The present research asked three questions about happiness seekers: (1) What are their general characteristics? , (2) What do they purposefully do to become happier? , and (3) How do they make use of self-help resources? In Study 1, we identified two distinct clusters of online happiness seekers. In Study 2, we asked happiness seekers to report on their use of 14 types of happiness-seeking behaviors. In Study 3, we tracked happiness seekers' usage of an iPhone application that offered access to eight different happiness-increasing activities, and assessed their resulting happiness and mood improvements. Together, these studies provide a preliminary portrait of happiness seekers' characteristics and naturalistic behaviors.
Presupernova Evolution of Differentially Rotating Massive Stars Including Magnetic Fields

As a massive star evolves through multiple stages of nuclear burning on its way to becoming a supernova, a complex, differentially rotating structure is set up. Angular momentum is transported by a variety of classic instabilities and also by magnetic torques from fields generated by the differential rotation. We present the first stellar evolution calculations to follow the evolution of rotating massive stars including, at least approximately, all these effects, magnetic and nonmagnetic, from the zero-age main sequence until the onset of iron-core collapse. The evolution and action of the magnetic fields is as described by Spruit in 2002, and a range of uncertain parameters is explored. In general, we find that magnetic torques decrease the final rotation rate of the collapsing iron core by about a factor of 30-50 when compared with the nonmagnetic counterparts. Angular momentum in that part of the presupernova star destined to become a neutron star is an increasing function of main-sequence mass. That is, pulsars derived from more massive stars rotate faster and rotation plays a more important role in the star's explosion. The final angular momentum of the core has been determined—to within a factor of 2—by the time the star ignites carbon burning. For the lighter stars studied, around 15 M☉, we predict pulsar periods at birth near 15 ms, though a factor of 2 range is easily tolerated by the uncertainties. Several mechanisms for additional braking in a young neutron star, especially by fallback, are explored.
Identifying the Structure of Cities by Clustering Using a New Similarity Measure Based on Smart Card Data

Identifying the structure of cities has long been studied in urban planning and traffic modeling. This study presents a reliable method that reveals the structure of cities mainly based on clustering analysis using a new similarity measure. Several previous studies have used well-known clustering algorithms in machine learning fields, such as $k$ -means clustering based on temporal mobility patterns of regions, whereas other studies have applied community detection algorithms on networks that depict traffic flows. However, the former does not reflect spatial interactions among places or areas, and the latter groups’ places or areas with different land uses into the same cluster. To address these issues in existing approaches, this study proposes a new similarity method that considers not only temporal mobility patterns of areas but also spatial interactions with other areas. Moreover, the study combines spectral clustering repeated several times with hierarchical clustering to obtain a reliable structure that keeps the contiguity of clusters and determine the hierarchy of different areal units. The application of the proposed method to the data for Seoul, South Korea, reveals that the proposed clustering process divides a city into relatively homogeneous areas in terms of land uses. The flow maps based on the clustering results also revealed the spatial interactions between different areas and identify the polycentric structure of Seoul.
Intergenerational Effects in Sweden: What Can We Learn from Adoption Data?

We explore the adoption data approach to estimating causal effects of parental education and income on the same outcomes of their children. Thanks to a data set drawn from Swedish population registers with detailed information on biological background and history of adoptees, we can test basic assumptions that the adoption strategy relies on. We find that the adoption method survives these tests surprisingly well. Our empirical results suggest that one more year of either mother’s or father’s education raises children’s education by about 0.1 year. Our estimated income elasticities are around 0.1.
Running Head : Consequences of Journal Rank Deep Impact : Unintended consequences of journal rank

Journal Name: Frontiers in Human Neuroscience ISSN: 1662-5161 Article type: Review Article Received on: 25 Jan 2013 Accepted on: 03 Jun 2013 Provisional PDF published on: 03 Jun 2013 Frontiers website link: www.frontiersin. org Citation: Brembs B, Button K and Munafò M(2013) Deep Impact: Unintended consequences of journal rank. Front. Hum. Neurosci. 7:291. doi:10.3389/fnhum.2013. 00291 Article URL: http://www.frontiersin. org/Journal/Abstract.aspx? s=537& name=human%20neuroscience&ART_DOI=10.3389 /fnhum.2013. 00291
The prevalence of Attention Deficit Hyperactivity Disorder in Iran: A systematic review

Objective Attention-deficit/hyperactivity disorder (ADHD) is the most common neurobehavioral disorder of childhood. Children with ADHD may experience significant functional problems. Our objective was to examine the prevalence of ADHD and its subtypes in Iran. Methods Pubmed, ISI web of science, psychinfo, Iranpsych, Iranmedex, Irandoc were searched. Irandoc, Iranmedex and Iranpsych are Iranian databases of which the last one is especially for psychiatry and psychology literature. Inclusion criteria were: conducting studies by random sampling, using valid instruments to assess ADHD diagnosis or symptoms,and presenting a prevalence of ADHD or attention deficit and / or hyperactivity symptoms. Results After quality assessment, 16 studies were accepted. Their estimation of prevalence was different as different scales were used. Hyperactive type was more prevalent in boys, and inattentive type was more prevalent in girls. Conclusion Being aware of the epidemiology of ADHD in Iran helps us to make improvements in planning the allocation of funds for mental health services. Using one instrument in studying the prevalence of ADHD in a population may lead to more precise estimations.
La formation sur le tas par diffusion du savoir : estimations sur données marocaines et mauriciennes

Cette etude teste sur des echantillons d'employes d'entreprises marocaines et mauriciennes un modele ameliorant sensiblement la comprehension des processus d'apprentissage en entreprise. La formation sur le tas par diffusion du savoir fait l'objet d'une analyse grâce a une decomposition de la composante d'experience professionnelle du capital humain dans l'estimation d'une fonction de gains. Le modele de formation sur le tas permet d'estimer les rythmes de diffusion du savoir dans les entreprises ainsi que leur potentiel formateur par rapport au savoir des nouveaux entrants. Les estimations mettent en evidence des impacts significatifs sur les gains de variables moyennes de capital humain (l'education et l'experience sur le tas des salaries). Les resultats resument assez bien l'idee que l'on peut se faire d'une entreprise cloisonnee ou les employes ne peuvent que tres peu profiter d'echanges particuliers de savoir-faire : les entreprises marocaines semblent avoir choisi d'employer des jeunes qualifies au detriment d'une amelioration des conditions de travail, stimulatrice de la diffusion du savoir ; les entreprises mauriciennes paraissent preferer au contraire la voie de la formation sur ie tas des employes, celle-ci s'effectuant, semble-t-il, essentiellement par diffusion «informelle» du savoir entre les travailleurs.
The relations among cumulative risk, parenting, and behavior problems during early childhood.

BACKGROUND This study examined relations among cumulative risk, nurturant and involved parenting, and behavior problems across early childhood. METHODS Cumulative risk, parenting, and behavior problems were measured in a sample of low-income toddlers participating in a family-centered program to prevent conduct problems. RESULTS Path analysis was utilized to examine longitudinal relations among these constructs, with results supporting an indirect effect of cumulative risk on externalizing and internalizing problems through nurturant and involved parenting. CONCLUSION Results highlight the importance of cumulative risk during early childhood, and particularly the effect that the level of contextual risk can have on the parenting context during this developmental period.
The Complete Genome Sequence of Fibrobacter succinogenes S85 Reveals a Cellulolytic and Metabolic Specialist

Fibrobacter succinogenes is an important member of the rumen microbial community that converts plant biomass into nutrients usable by its host. This bacterium, which is also one of only two cultivated species in its phylum, is an efficient and prolific degrader of cellulose. Specifically, it has a particularly high activity against crystalline cellulose that requires close physical contact with this substrate. However, unlike other known cellulolytic microbes, it does not degrade cellulose using a cellulosome or by producing high extracellular titers of cellulase enzymes. To better understand the biology of F. succinogenes, we sequenced the genome of the type strain S85 to completion. A total of 3,085 open reading frames were predicted from its 3.84 Mbp genome. Analysis of sequences predicted to encode for carbohydrate-degrading enzymes revealed an unusually high number of genes that were classified into 49 different families of glycoside hydrolases, carbohydrate binding modules (CBMs), carbohydrate esterases, and polysaccharide lyases. Of the 31 identified cellulases, none contain CBMs in families 1, 2, and 3, typically associated with crystalline cellulose degradation. Polysaccharide hydrolysis and utilization assays showed that F. succinogenes was able to hydrolyze a number of polysaccharides, but could only utilize the hydrolytic products of cellulose. This suggests that F. succinogenes uses its array of hemicellulose-degrading enzymes to remove hemicelluloses to gain access to cellulose. This is reflected in its genome, as F. succinogenes lacks many of the genes necessary to transport and metabolize the hydrolytic products of non-cellulose polysaccharides. The F. succinogenes genome reveals a bacterium that specializes in cellulose as its sole energy source, and provides insight into a novel strategy for cellulose degradation.
High-CHO diet increases post-exercise oxygen consumption after a supramaximal exercise bout

We investigated if carbohydrate (CHO) availability could affect the excess post-exercise oxygen consumption (EPOC) after a single supramaximal exercise bout. Five physically active men cycled at 115% of peak oxygen uptake (V̇O2 peak) until exhaustion with low or high pre-exercise CHO availability. The endogenous CHO stores were manipulated by performing a glycogen-depletion exercise protocol 48 h before the trial, followed by 48 h consuming either a low- (10% CHO) or a high-CHO (80% CHO) diet regime. Compared to the low-CHO diet, the high-CHO diet increased time to exhaustion (3.0±0.6 min vs 4.4±0.6, respectively, P=0.01) and the total O2 consumption during the exercise (6.9±0.9 L and 11.3±2.1, respectively, P=0.01). This was accompanied by a higher EPOC magnitude (4.6±1.8 L vs 6.2±2.8, respectively, P=0.03) and a greater total O2 consumption throughout the session (exercise+recovery: 11.5±2.5 L vs 17.5±4.2, respectively, P=0.01). These results suggest that a single bout of supramaximal exercise performed with high CHO availability increases both exercise and post-exercise energy expenditure.
Utilizing social media for social work: insights from clients in online youth services

ABSTRACT This study explored and conceptualised service users’ experiences in online outreach projects supported by the Hong Kong SAR government. Fifteen active users were interviewed. The study used thematic analysis to explore service users’ experiences that might not have been possible without technology. Participant utterances were non-mutually-exclusively tagged with a specific theme. Each utterance reflected an aspect of user experience which combined a technical component with a service-need component. Six themes were identified, including: (i) Personalised newsfeeds help identify service information and news, (ii) Online status indicators improve service accessibility, (iii) Online communications enable a disinhibition effect, (iv) Asynchronous communications facilitate continual feedback loops, (v) Incomplete communicative modalities may cause misunderstanding and (vi) Asynchronous communication may disrupt conversations. The findings reveal that there are middle-level concepts between broad social work concepts and ever-changing technology. Implications for research and practice are discussed.
Evaluation is MSOL-compatible

We consider simply-typed lambda calculus with fixpoint operators. Evaluation of a term gives as a result the Bohm tree of the term. We show that evaluation is compatible with monadic second-order logic (MSOL). This means that for a fixed finite vocabulary of terms, the MSOL properties of Bohm trees of terms are effectively MSOL properties of terms themselves. Theorems of this kind have been known for some graph operations: unfolding, and Muchnik iteration. Similarly to those results, our main theorem has diverse applications. It can be used to show decidability results, to construct classes of graphs with decidable MSOL theory, or to obtain MSOL formulas expressing behavioral properties of terms. Another application is decidability of a control-flow synthesis problem.