Essentials of human communication

In this Section: 1) Brief Table of Contents 2) Full Table of Contents 1) Brief Table of Contents Part One: Foundations of Human Communication Chapter 1: The Essentials of Human Communication Chapter 2: The Self and Perception Chapter 3: Listening in Human Communication Chapter 4: Verbal Messages Chapter 5: Nonverbal Messages Part Two: Interpersonal and Small Group Communication Chapter 6: Interpersonal Communication and Conversation Chapter 7: Interpersonal Relationships Chapter 8: Managing Interpersonal Conflict Chapter 9: Small Group Communication Chapter 10: Members and Leaders in Small Group Communication Part Three: Public Speaking Chapter 11: Public Speaking Preparation (Steps 1-6) Chapter 12: Public Speaking Preparation and Delivery (Steps 7-10) Chapter 13: The Informative Speech Chapter 14: The Persuasive Speech 2) Full Table of Contents Part One: Foundations of Human Communication Chapter 1: The Essentials of Human Communication Preliminaries to Human Communication Communication Models and Concepts Principles of Communication Culture and Human Communication Communication Competence Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Self Test: How Powerful Are You? Skill Development Experience: Communicating Content and Relationship Messages Skill Development Experience: Writing Your Social Network Profile Chapter 2: Perception of the Self and Others The Self in Human Communication Self-Disclosure Perception Impression Formation Impression Management: Goals and Strategies Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Self Test: How's Your Self-Esteem? Self Test: How Willing to Self-Disclose Are You? Skill Development Experience: Checking Your Perceptions Skill Development Experience: Using Impression Management Strategies Communicating Ethically: The Ethics of Impression Management Chapter 3: Listening in Human Communication Stages of Listening Listening Barriers Styles of Effective Listening Listening Differences: Culture and Gender Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Communicating Ethically: Ethical Listening Self Test: How Do You Listen? Skill Development Experience: Expressing Empathy Skill Development Experience: Using Active Listening Strategies Chapter 4: Verbal Messages Principles of Verbal Messages Disconfirmation and Confirmation Principles for Using Verbal Messages Effectively Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Communicating Ethically: Lying Skill Development Experience: Using Assertiveness Strategies Self Test: Can You Distinguish Facts from Inferences? Self Test: How Assertive Are Your Messages? Skill Development Experience: Constructing Confirming, Rejecting, and Disconfirming Responses Chapter 5: Nonverbal Messages Principles of Nonverbal Communication The Channels of Nonverbal Communication Some Nonverbal Communication Skills Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Skill Development Experience: Selecting a Seat at the Company Meeting Skill Development Experience: Using Nonverbal Impression Management Strategies Communicating Ethically: Communication Silence Self Test: What's Your Time? Part Two: Interpersonal and Small Group Communication Chapter 6: Interpersonal Communication and Conversation Principles of Conversation Everyday Conversations Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Communicating Ethically: Your Obligation to Reveal Yourself Self Test: How Polite Are You? Self Test: How Do You Small Talk? Skill Development Experience: Opening and Closing a Conversation Skill Development Experience: Formulating Apologies Chapter 7: Interpersonal Relationships Advantages and Disadvantages of Interpersonal Relationships The Stages of Interpersonal Relationships Interpersonal Relationship Types Theories of Interpersonal Communication and Relationships Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Skill Development Experience: Exchanging Cherishing Messages Self Test: Advantages and Disadvantages of Interpersonal Relationships Communicating Ethically: Relationship Ethics Skill Development Experience: Analyzing Interpersonal Relationships in the Media Chapter 8: Managing Interpersonal Conflict Preliminaries to Interpersonal Conflict Principles of Interpersonal Conflict Conflict Management Strategies Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Skill Development Experience: Generating Win-Win Solutions Skill Development Experience: Constructing I-Messages Self Test: Conflict Management Strategies Communicating Ethically: Ethical Fighting Chapter 9: Small Group Communication Essentials of Small Groups and Teams Brainstorming Groups Information-Sharing Groups Personal Growth Groups Problem-Solving Groups Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Communicating Ethically: The Ethics of Gossip Self Test: How Apprehensive Are You in Group Discussions? Skill Development Experience: Using Brainstorming Techniques Skill Development Experience: Solving Problems in Groups Chapter 10: Members and Leaders in Small Group Communication Membership, Leadership, and Culture Members in Small Group Communication Leaders in Small Group Communication Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Skill Development Experience: Responding to Individual Roles Self Test: What kind of Group Member Are You? Self Test: What Kind of Leader Are You? Communicating Ethically: The Leader's Ethical Responsibilities Skill Development Experience: Empowering Group Members Part Three: Public Speaking Chapter 11: Public Speaking Preparation (Steps 1-6) The Nature of Public Speaking Step 1: Select Your Topic, Purpose, and Thesis Step 2: Analyze Your Audience Step 3: Research Your Topic Step 4: Collect Supporting Materials Step 5: Identify Your Main Points Step 6: Organize Your Information Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Self Test: How Apprehensive Are You about Public Speaking? Skill Development Experience: Using Cultural Beliefs as Assumptions Skill Development Experience: Limiting Topics Communicating Ethically: Plagiarism The Public Speaking Sample Assistant: A Poorly Constructed Informative Speech Chapter 12: Public Speaking Preparation and Delivery (Steps 7-10) Step 7: Word Your Speech Step 8: Construct Your Conclusion, Introduction, Transitions, and Outlines Step 9: Rehearse Your Speech Step 10: Deliver Your Speech Critically Evaluating Speeches Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Skill Development Experience: Constructing Conclusions and Introductions The Public Speaking Sample Assistant: The Preparation Outline The Public Speaking Sample Assistant: The Template Outline The Public Speaking Sample Assistant: The Delivery Outline Skill Development Experience: Checking Your Pronunciation Self Test: What's Wrong with These Comments? Communicating Ethically: Criticizing Ethically The Public Speaking Sample Assistant: A Poorly Constructed Persuasive Speech Chapter 13: The Informative Speech Guidelines for Informative Speaking Supporting Materials Presentation Aids Three Types of Informative Speeches Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Self Test: Using Presentation Software Skill Development Experience: Evaluating Testimony Skill Development Experience: Supporting Statements Communicating Ethically: Speaking Ethically Skill Development Experience: Preparing an Informative Speech The Public Speaking Sample Assistant: An Excellent Informative Speech The Public Speaking Sample Assistant: Special Occasion Speeches (Largely Informative) Chapter 14: The Persuasive Speech Goals of Persuasion Guidelines for Persuasive Speaking Supporting Materials Three Types of Persuasive Speeches Summary of Concepts and Skills Key Word Quiz MyCommunicationLab SPECIAL FEATURES Communicating Ethically: Emotional Appeals Self Test: How Credible Are You? Skill Development Experience: Developing Persuasive Speeches Skill Development Experience: Preparing a Persuasive Speech The Public Speaking Sample Assistant: An Excellent Persuasive Speech The Public Speaking Sample Assistant: Special Occasion Speeches (Largely Persuasive) Glossary of Concepts and Skills References Index Credits