The moderating role of interactional justice on the relationship between justice and organizational citizenship behavior

THE MODERATING ROLE OF INTERACTIONAL JUSTICE ON THE RELATIONSHIP BETWEEN JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR By Arlene Ramkissoon This research was designed to examine the moderating effect of interactional justice on the relationship between justice constructs and organizational citizenship behavior (OCB) with organizational identification as a mediator of the influence of justice perceptions on OCB. This study was based heavily on social exchange, the norm of reciprocity, and psychological contracts between individuals and their supervisors. The study sample was comprised of respondents drawn from a crowd sourcing internet website (N = 250). Niehoff and Moorman’s Organizational Justice Scale was used to measure justice perceptions. Mael and Ashforth’s Organizational Identification Scale was used to measure the degree of the respondents’ identification with their organization; and Podsakoff, MacKenzie, Moorman, and Fetter’s OCB Scale was used to measure extrarole behaviors. Linear regression in IBM’s SPSS statistical package was used to test the proposed relationships. The results showed no support for the moderating effect of interactional justice on the relationships between justice dimensions and OCB. However, support was found for organizational identification as a mediator of the effect of interactional justice on OCB. Theoretical and managerial implications and suggestions for future research are discussed. ACKNOWLEDGEMENTS Finally, the time has come for me to express my sincere gratitude and thanks to the numerous individuals who played an instrumental role in helping me accomplish this lifelong dream of mine. My journey over the last few years has been both challenging and fulfilling. I emerged from this program much wiser and stronger thanks to the support, help, and encouragement I received from my family and the wonderful faculty at Nova Southeastern University. I would like to thank my parents who taught me, from a very young age, the value of hard work and discipline. To my mother, Parbatie, the countless hours you spent tutoring me in my formative years has undoubtedly contributed to the strong academic foundation upon which all my later accomplishments stand. To my father, Lenny, you always urged me to aim for the highest ideals in academia. Your work ethic and ideals have inspired me to always do my best, and for that I thank you. To my sister and best friend, Allison, you have been my biggest fan and supporter, especially when it seemed that there was no end in sight. I am forever grateful for the time you spent explaining the intricacies of various statistical methods to me. Your patience and understanding did not go unnoticed. I would like to thank my dissertation committee without whom none of this would be possible. To my chair, Dr. Greenwood, thank you for your guidance and words of counsel, which extended way beyond the boundaries of your role as my chair. I couldn’t have asked for a better mentor and friend. To my methodologist, Dr. Gong, thank you for going above and beyond to help me with more than the methodology of my research. I have learned so much from you, especially from my role as your research assistant. To the third member of my committee, Dr. Jones, thank you for graciously accepting my invitation to be a member of my committee despite your busy schedule. Your generosity and willingness to help is greatly appreciated. It was certainly an honor having you on my committee.