Gender: Female 
Age: 35-44
Nationality: Zimbabwe
Ethnicity: Black or African American 
Marital status: Single 
First language: English;Other (Please Specify) Shona
Religion: Christian 
Education: Undergraduate degree
Mother's education: High school or below
Father's education: Undergraduate degree
Self-assessed socioeconomic status (1-10): 7
Home: Own 
Employment: Employed full time
Occupation: Professionals or highly skilled workers (those who increase the existing stock of knowledge or teach about it in a systematic manner, e.g. engineer, doctor, teacher, lawyer)
Mother's occupation: Homemaker
Father's occupation: Manager or business owner (those who plan, direct, coordinate and evaluate the overall activities of enterprises, governments and other organizations)
Hobbies: Use social media;Watch sports;Other (Please specify) Listen to pop and afrobeats, read novels, watch tv
Devices used daily: Laptop;Smartphone 
NLP tools known: Spell checker (i.e., correcting misspellings);Grammar checker (i.e., correcting grammar mistakes);E-mail spam detection (i.e., automatically send spam e-mails to your Trash folder);Speech-to-Text (i.e. a computer transcribing your spoken language to written language);Reading text from scanned documents (i.e. “Optical character recognition” or OCR. Given an image representing printed text, determine the corresponding text.);Question Answering & Search Engine. (e.g., browsers or ask questions to smart devices/assistants);Dialog technology (e.g. chatbots that communicate with you such as chatGPT) 
NLP tools used: Spell checker (i.e., correcting misspellings);Grammar checker (i.e., correcting grammar mistakes);E-mail spam detection (i.e., automatically send spam e-mails to your Trash folder);Question Answering & Search Engine. (e.g., browsers or ask questions to smart devices/assistants);Speech-to-Text (i.e. a computer transcribing your spoken language to written language);Dialog technology (e.g. chatbots that communicate with you such as chatGPT) 
NLP tools they would find useful: Paraphrasing and Summarisation (i.e., automatically produce alternative descriptions of written text);Reading text from scanned documents (i.e. “Optical character recognition” or OCR. Given an image representing printed text, determine the corresponding text.) 
Frequency of LLM use: Nearly every day
LLMs used: ChatGPT;Perplexity;Google Gemini 
LLM use cases: Brainstorming;Writing (e.g., composing emails);Proofreading/Editing (e.g., grammar, spelling, structure improvements);Get information about current events;Answering questions about general knowledge 
Contexts of LLM use: Work;Personal 
Prompt 1: Please write in a nice way to a contractor who left without grouting the tiles they installed, it’s almost a month and he has not come back to finish the job. Please write telling him I have engaged someone to come finish the job and they are asking for R400 and if they can send me that money so I can get the job done.
Prompt 2: Please write for me a short comment for a progress report of learners. In terms of general progress of learners in productivity in the workplace - mention how productivity increased and the learners listened attentively and participated in the session and they could see or understand how they could implement what I was talking about in their day to day work. 
Prompt 3: In terms of attitude, timekeeping and commitment of learners mention how all learners were receptive and willing to learn, they paid attention and had questions afterwards. They were always on time, we got there after all learners had already arrived. They also took down notes which showed their commitment and we gave them booklets they could refer to as we presented. 
Prompt 4: In terms of issues/challenges experienced - in some places they did not have a projector that allowed for the presentation to be seen on a big screen. This made didn’t allow for the learners to visualize what was being talked about though they had booklets to refer that made the situation a bit better.
Prompt 5: Is there a way to stop colour coming out of a piece of clothing?
Prompt 6: Is there a way to download an Instagram video?
Prompt 7: Please list for me food safety risks in a grocery store that has service department like the Butchery department, Deli (for cooked food), fruit and Vegetable department and Bakery department and the main store that sells dry goods and perishables. 
Prompt 8: Please tell me what is wrong with this label as per the current Labelling and advertising of Foodstuffs Regulation is South Africa.   Top notes of cumin and pepper, with a hint of onion, garlic and coriander. A slight bite and a smokey finish.
Prompt 9: The most common finding noted was of temperature records not being completed correctly or being falsified. There was a pattern I could establish over a number of weeks recorded temperatures that indicated that service departments were not actually taking temperature as they should but were just writing them for the sake of completing the register. It is quite important that temperatures are not falsified especially with the food poisoning crisis we currently have in the country, if there is a customer complaint I cannot rely on the recorded temperature records for the investigation if the records have been falsified. Please address this with your departments and stores and ensure that this is done correctly.     Please may you rewrite the above for me, make it sound formal. 
Prompt 10: What can I do or study to get into customer support?
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