[Solution] CEM for Customer Care [Dimension] Subscriber [Products] touchpoint ProAction [The problem it solves] 
touchpoint™ helps Tier 1-3 customer care organizations reduce support costs and expedite issue resolution. ProAction enables proactive data analysis to help prevent customer issues from ever materializing. touchpoint™ now features Web usability enhancements with drill down Iris Session Analyzer, as well as call quality management (CQM) support for corporate accounts and cell radius of location visibility.