Input: [Date] Fri, June 19, 2015 [Rating] 1 [Service] cable [Location] Beaconsfield, QC [ISP Response/Comment] Thank you very much for support. Actually we have many happy customers similar to us, but majority of happy customers keep quiet -:). So when we have more customers, we have more complaints, but we are always trying our best to help our customers who are using our service or want to use our service. Thank you again for supporting us. Jordan CEO. [Comment]

Output: I am quite happy CikTelecom customer (30/10 package). I see CIK is constantly working on network upgrade and it satisfies me as well. Yes, their network sometimes up and down, but, as I believe, there is no perfect Cable ISP in Quebec. My previous ISP customer service was really bad and quality of connection was not better then in CIK, so I left them. With CIK you can speak and they hear you. I like it. What could be improved: yes, at rush hours download speed is going slightly down, up to 25MB/s, which is quite tolerable, I can�t complain about it. However I will suggest CIK to pay more attention to their DNS servers. Because this, I was pushed to switch to OpenDNS for faster response. Thank you CIK

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, June 02, 2015 [Rating] -1 [Location] Richmond, BC [ISP Response/Comment] sorry to hear you have some issue. Usually we are fixing issues within 24-48 hours for most of issues. If you don't want to call customer service, could you pls provide your ticket number or account information to our customer relation department jack.don@ciktel.com. We will check for you quickly for the issue, also I would like to ask you to post the response from us here after removing your private information. Thank you very much. Jordan CEO [Comment]

Output: 90% of the time, the internet is completely unusable. How can you treat your customers like this? And don't ask me to call your shitty customer service - I HAD TO CALL THEM TOO MANY TIMES ALREADY. I can't understand a word they say anyway, with their heavy accents. In the past year, ever since my family started using your service, there has always been one problem or another. You only have customers because your "low price" fools people who don't know better. I'm sad that my family had the misfortune of running into your unethical, incompetent company.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, May 26, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] Sorry to hear you have issue, pls send your ticket number to jack.don@ciktel.com. and we will let you know why you have this issue and how it will be fixed. You can post what we found out for you here if you like. We have over 100,000 customers, and most of time we spent are helping customers on troubleshooting issues similar to you have. I will check with our customer relation tomorrow if he received email from you or not. Jordan CEO. [Comment]

Output: BEST INTERNET IN THE WORLD! Get this if: 1) You love your money 2) You hate internet 3) You hate your life 4) Want to punish your kid(s) for staying on their computer(s) all day Ordered 25/2, and get 0.06/2! Highly recommended if you need to satisfy the 4 points above.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, May 19, 2015 [Rating] -1 [Service] cable [Location] Markham, ON [ISP Response/Comment] sorry to hear you have some issue, could you pls send your ticket number to our customer relation team jack.don@ciktel.com to check for you? As our network national wide are pretty now and very few customers are complaining of speed, so we would need to investigate your case. Don't worry, we will fix it for you quickly or tell you if it is not our network issue. Thank you very much for using our service. Jordan CEO [Comment]

Output: CIK is not providing the advertised internet download speed (at least for my case). In the past i've been having a lot of trouble with their internet. I am not a customer that complains but it has been unbearable to the point where a simple google page will take 1 minute to load. There is absolutely nothing that i could do. We have tried calling their customer service, and all they do is to ask you to check your internet speed at speedtest.net. I'm writing this using my phone's data plan right now as the internet is slow to none at the moment. (Everyday especially from 8pm to 12pm, you could basically not do anything with CIK's internet service). I've stumbled across this canadianISP page in search of other better provider. It is worth it to pay a little more for a much much better service.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, May 17, 2015 [Rating] -1 [Service] dsl [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have issue, I just checked with our customer relation manager Jack Don and he is not realizing there is any customer complaining recently. Usually we fix all customer issues or having solution within 24-48 hours. Could you pls post what you got from Don so that I can take a look or you can just send your ticket number to Jack.don@ciktel.com we will investigate again right away. Normally if customer issue for FTTN or Cable can not be fixed, we will switch customer to the other free of charge, but if we believe the conversion would not fix the issue, customer can select to pay for switch or not. So we have to investigate for you what is exactly the issue. Thank you very much. Jordan [Comment]

Output: I was their customer, however, when my internet service was interrupted for 2 weeks, 2 weeks no internet service, though they promise will switch me to cable internet once its ready but I can't wait, so I have no choice but moved to another ISP, they then charge me one month fee without compensate for my lost 2 weeks had no service for breaking their contract, I called them many times and finally brough this to BBB, their service manager Don as expected denied their fault. feel so bad.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, April 17, 2015 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have some issue. if you have problem, pls contact our 7x 24 tech support to find out why you have only 0.24M download speed. It would not help you anything for you spend 15 min to reach this web site to post this while it will take you just 1 min to call our support or email to support.cik@ciktel.com or by online chat. Jordan CEO [Comment]

Output: I didn't even know 0.24 Mbps download speed was possible until using CIK's service. Absolutely horrid. I don't understand why this is happening. Seriously, wtf is 0.24 Mbps download speed. I didn't pay 40 bucks to watch just my homepage to load. I've never seen service like this ever before. Ya sure 10/10 bizarre factor. -20/10 service. P.S. It took me literally over 15 mins to come onto this site. Another 3 to open the review page. And another 6 typing this thing out. CIK is a time waster. Learn from my mistake of joining CIK. DON'T JOIN.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, April 14, 2015 [Rating] -1 [Service] cable [Location] Brampton, ON [ISP Response/Comment] Sorry to hear you have some issue, could you pls contact our customer relation department jack.don@ciktel.com so that we can investigate this? We had a short time period of network slow yesterday night between 9:40pm to 10:40pm March 13 due to one of servers having issue in Rogers network caused slow speed, tonight we have identified the issue from 8:20pm to 10:00pm. If your slow speed is not during the above period, I would recommend you contact our tech support to investigate why. Jordan CEO [Comment]

Output: The internet service provider is really bad. It's bad to the point where you can't even use the internet from 5PM - 12AM during the prime time. I am currently paying for the 60/10, but speedtest.net would say I am getting 33, but during peak hours it ranges from 2mb to 30mb download. Everything becomes unusable at the point, I can't wait to switch ISP's, I would never recommend this ISP to anyone. To be honest phone line internet might be better than this, I feel like throwing up thinking about the internet provider. I would give the provider a 2/10, cause when it works that's great, but there's no telling when you'll get throttled, guess I'll have to go back on my computer at midnight to use the internet. Please no matter what you do or what they say, DO NOT SIGN UP FOR CIK

User Ratings Comments for CIK Telecom INC


Input: [Date] Sat, April 11, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] If you are our current customers, I would suggest you contact our customer relation jack.don@ciktel.com and allow them to post your information here. Customers are smart, more and more customers joining us due to our cheaper price and good service. (Did you see any other ISPs in Canada who provides 30 days warranty?) CIK is the only one as we are confident for our service. So if you don't mind, please contact us so that we can investigate for you. Jordan CEO. [Comment]

Output: This ISP is absolutely horrible. Once you are in the top 10% of internet usage, they limit your internet speed and they randomly drop packets for the NEXT 7 DAYS. You can easily reach the top 10% by just simply watching a few movies in one day, or downloading something like an OS image. You get what you pay for. There is a reason for their low price tag. I hope this can be a warning to everyone here, so you don't have to suffer what I am going through. (I am using the internet from the library because my internet went down)

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, April 02, 2015 [Rating] -1 [ISP Response/Comment] I apologize for the problem you have, could you pls just contact our customer relation department jack.don@ciktel.com with your account information or if you have a ticket number, we will look at your issue immediately and see how to solve it quickly. We can not avoid all customers internet fault free but whenever there is issue, we always try to get it fixed quickly as we can, but sometimes, there is wiring related it might take longer to troubleshooting from modem, wiring to CO. Jordan CEO [Comment]

Output: It was a beautiful July 2014 when I had received news that my beloved contract with "Rogers" was coming to an end. As my household was using more bandwidth now, I thought an unlimited bandwidth option was in order. Lo and behold! Written gloriously in a newspaper was an ad for unlimited internet/phone service/and cable tv for 39.99 a month. It seemed too good to be true. Picture all the porn I can download! We quickly called them up to ask more about the promotion and through mystical confusion powers, they claimed that they can give us a better offer of 30 dollars/month if we sign up for this second! Stupidly, we succumb to their seduction and set an installation date. As the day arrived, we waited anxiously for the technician who was suppose to show up (10am-5pm). Our spirits high, at exactly 4:55 pm a "Bell" vehicle showed up. The Bell technician came inside and took a look at the modem they had sent us and declared "Hear ye, CIK failed to send everything needed for installation", and with a poof, he disappeared never to be seen again. Being starved for internet, we were naturally really peeved. I called customer support to ask about the issue and was rewarded with, a polite gentlemen at what sounded to be an office party! How fun it was that I could hear everyone except for him! Frustrated, I asked to cancel the subscription as there was a 30 day trial period, the gentleman put me on hold where he promptly hung up on me. Aghast, I tried again and asked to speak to a manager, and with extreme professionalism, they hung up on me again. That day, at 11 p.m a technician called my house and instructed me over the phone on how to install the internet. What a rush that was! How empowering was it to be able to install my own internet, even though I paid the installation fee to have a "professional" come by to do it. One month later, I am highly pleased that my internet connection would lagged at 10 pm till 9 am! It makes playing League of Legends so much more challenging and in the future, would make me a better player!:) Today, my internet has ceased working. The modem light is is flashing but unfortunately, not the internet light. Excited that CIK telecom gave me this opportunity to talk to them again, I called them about this problem, only to be informed that it was my wall jack that was the issue. Confused about how my wall jack had been working for the past month and suddenly stopped was beyond m, they are obviously the professionals. I tried plugging it into all of the other wall jacks to no avail. Disheartened, I bought the modem to their customer service location where I witnessed seventy satisfied customer demanding a cancellation on their service. I was numbered 73 and while waiting, witnessing number 72 leaving with a brand new modem. When it was my turn to visit the party loving professionals at the office, I was informed that my modem had no problems, but as I had press "reset" on it, I had wiped all of the memory from it and they had to input it back it. As they still insisted that it was my wall jack that was the problem, they honorably avoided answering my question about why my wall jack worked for a month and would suddenly stop today! Here I am, at a library, patiently waiting for a technician that they promise will definitely come on Thursday. Are you someone who thinking gaming is too easy? Why not add a little lag to spice it up for you? I recommend this company for everyone who has a little masochist inside them. It will hurt so good! Rating from reddit

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, March 31, 2015 [Rating] -1 [Service] cable [Location] Kitchener, ON [ISP Response/Comment] I doubt if you have ever using our service. We have 3 different plans: usage based plan, normal user with unlimited plan, and VIP unlimited plans. You just need to select a right plan to fit your usage. What you mentioned I'm not even heard about myself: deny connections on non-http ports, dropping packets.. Is this what you are guessing? You may contact our customer relation department Jack.don@ciktel.com with your account information and they will help you in selecting plans. I will keep eyes with them to post what we find you here. Jordan CEO. [Comment]

Output: This ISP is absolutely terrible. Their "unlimited" plan is not, they apply traffic shaping to your connection if you use 3GB/day during peak hours (which basically means if you watch one movie a night on Netflix or a couple TV shows you're screwed). This traffic management isn't any regular ol' slowdown either, they actively deny connections on non-HTTP ports, they drop packets like crazy so online gaming becomes unplayable, and this "policy" applies to you for over a week after you stop the "excessive" peak usage. Yeah, watching a movie at night is excessive!

User Ratings Comments for CIK Telecom INC


Input: [Date] Sat, March 28, 2015 [Rating] Comment [ISP Response/Comment] over 120,000 family in Canada using our service or close to half millions people using our service. We just try our best. Jordan [Comment]

Output: "The service is good" HA What a joke.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, March 27, 2015 [Rating] 1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] thank you very much for the support. Jordan CEO [Comment]

Output: cheapest price in Toronto and the service good

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, March 24, 2015 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you had some issue, but from my understanding you have some high ping time, that usually related to end user side issue (huge downloading, equipment etc). usually in such case if we are not able to identify the issue after customer tried everything, we simply send a field support and issue solved quickly. As you mentioned our customer relation department did help you, but if you still some issue, why not contact jack.don@ciktel.com again if it is happening again. It is stable for 3 weeks then happen again. it doesn't make sense to me. Anyway, if you need us to investigate, you can send email to jack.don@ciktel.com and if you permit, we can post all investigation result here. Otherwise if you have cancelled our service, I'm not sure what else we can do for you. So I would suggest before any of customers if issue can not be solved over 24 hours, just contact our customer relation department, we will act as fast as we can. Because after cancellation, really I don't know what we can do to help you. Jordan CEO [Comment]

Output: I called the customer service number about a month ago to fix an issue I was having. I had some crazy ping problems for absolutely no reason. I caught one of these crazy ping lags and went to google to search for a wifi speed tester. I found out I was only receiving about 1.8Mbps download and 0.60Mbps upload. Once I reached customer service, an asian lady picked up. From my understanding, she didn't speak english fluently which is fine with me. I asked if they had anyone else who could speak english better since all she was telling me to do was to unplug and replug. She transfers the call. I wait about 5-10 mins without an answer so I hung up. The day after that I called again but this time it was a man. He however spoke english fluently but did not fix my issue. I explained to him over and over for 15 mins that unplugging and replugging my modem did not and will not fix my problem. He than had the audacity to say the problem was all on my end and CIK had nothing to do with it. Furious, I hung up. I than checked Canadian ISP for reviews and such at a local McDonalds. I was unable to access the internet at home. As I read through all these comments and reviews, I see the CEO Jordan advising to contact their customer relation Jack Don. Messaging Jack was horrid because I always had to go to a local place with free wifi to speak with Jack. But with a glimpse of hope that my wifi would work again, I did so and he did fix my problem by sending in a technician. No joke, he literally just fiddled with the modem but at the end of the day, the wifi was up and running. The Wifi remained well and stable for about 3 weeks or so but than the problem came back. Massive lag spikes in games, download speed and upload speed loss, youtube videos not rendering, I could go on for ages. I don't want to go through any of this anymore. I recently cancelled my services with CIK. To anyone reading this and wanting to use CIK as your ISP, please don't. Don't waste your time and your money with this company. It does not give the requested services that you would like. Customer service 0/10 Jack Don 8/10 (the only person who actually helped) CIK 1/10 (1 because of Jack and that's it)

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, March 17, 2015 [Rating] -1 [Service] cable [Location] BC [ISP Response/Comment] Sorry about this. Could you pls contact our customer relation Jack.don@ciktel.com so that we can investigate for you. I believe your issue seems like related to most common disconnection in error in west coast area, which we would need about 48 hours to get it solved with Shaw. There is some procedure issue as I understand right now all customers prefer to get issue solved right away, but we depends on third party Cableco/Teleco repair time. So if it is not late, pls contact our customer relation department, we will investigate for you. Thank you very much. Jordan CEO. [Comment]

Output: Data loss and unstable connection during 30-day warranty period. Technical support asked me to bring my brand new purchased modem to CIK store for firmware upgrade, because the modem firmware cannot be updated online. Right on the 30th day when the warranty ended, internet disconnected completely for 2 days. During these 2 days, I called 3 phone numbers shown on the modem numerous times, but none of them answered the phone. I went to CIK store which shall be open at 10:30am, but I waited before leaving until 10:40am, the store still closed. I thought CIK went bankrupt at that moment. After 2 days, the connection came back. But I can only use 1 or 2 devices in my home at the same time. Diagnostic message showed on the unconnected device as DNS failure. I feel sorry for their technical support and customer service staffs, because they cannot solve the problem which is actually the company�s policy. I canceled CIK service right away, as I know my argument will not change their policy anyway. The price I paid was $108 for modem/2-month service fee $66 (average 87/month). I regretted that with this payment I could have enjoyed much better service from any other ISP. Farewell, CIK.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, March 16, 2015 [Rating] Comment [Location] toronto , ON [ISP Response/Comment] I apologize if what I wrote offend you. I just want to let everybody know, we will help each of our customers as much as we can. So if you have any issue, I would suggest you just contact our customer relation jack.don@ciktel.com and let me know the result. Back and forth here would not help any real customer any issue. That is what I believe. My concept is: all real customers want to get issue solved with our help, not just fight for nothing-:). If you do not want to contact our customer relation to help you, and also you do not trust us to provide personal issue, not sure how we can help you. Jordan [Comment]

Output: I really do not appreciate the language you use in your comments and how you try to explain or provide explanations to me that is not relevant. I was simply explaining to you why I used the "March 2" date and you decided to tell me why people's information is kept confidential. I UNDERSTAND the reason. Please read what I am saying clearly before responding irrationally. "real" or "fake" customers- at the end of the day you should acknowledge everyone the same because in this world it is based on word of mouth. and lastly but very sadly, I am still dealing with your customer service team. thank you for nothing. and you will not be able to find my case if you try, so please don't even. I dont trust your company at all to review my personal information.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, March 16, 2015 [Rating] Comment [Location] ON [Comment]

Output: not fighting, just want to express my feelings about your company towards the society. never needed your response nor care. :D :D :D :D :D :D :D THANNNKKSSSSS!

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, March 15, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] -:). Actually, many people they do not want to expose their personal information on the net to avoid legal issue or trouble. That is the freedom of internet, you can expose your idea free over internet, however as we have some many negative comments over internet, we conducted investigation about 1-2 years ago and we found out many of them are not real customers, they are faked. The reason customers they want to solve issue, fake customers they just complain or saying dirty words toward us. Therefore from that time we realized it is not worth of spending time on internet to response those fake comments, instead we should focus on improving our service/quality, that is why we set up our customer relation department to provide escalation to real customers who need help. And we found out it is very useful. Fake customers they would not contact our escalation team for sure, but real customers they would as they need help to solve issue -:). this is our way to protect our reputation. I would recommend any real customers after contact our customer relation and if issue not solved, can share the experience here and see if we are doing something wrong or not fair. Thanks for the explanation, anyway, I would suggest any real customers to contact our escalation team Jack.don@ciktel.com for issues if can not be solved by our 7x 24 support. Jordan CEO [Comment]

Output: oh dearest jordan, i am only providing a suggestion or comment as stated. i did not say they cancelled on march 2nd. I was referring march 2nd as their name as this comment doesnt provide any personal information. while trying to provide feedback to myself, maybe you should provide feedback to the customer still existing instead.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, March 13, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] How do you know the person made comment on March 2nd would be cancelling our service? As far as I heard, recently almost all of our customers are very happy with our service as recently we have made big improvement in network/hardware/TV/customer service. You have your choice to select other company, but I'm happy as many our customers are supporting us. We had difficulty time in past several months in network improvement, but now all over. Our customers are enjoying our cheaper price and better service. I don't think cancellation is hard with us. We do have slower refund due to some procedure issue we need 4-6 weeks to get refund done as we need to go through 1 billing cycle. Otherwise it is simple as clear. I don't think other ISPs have such 30 days warranty policy as CIK. I guess you are expecting too much. Anyway as I mentioned, it is your choice to select your ISP, every customer has own right, if they believe CIK is not good, they will leave. All consumers are smart in Canada. Jordan CEO [Comment]

Output: To the person who comment on march 2nd, i suggest you to cancel and get as much money back as possible. You probably wont get full refund but it's better than having to experience their service the full way. I've been in your shoe and i cancelled with them and moved to rogers. let me assure you, the cancelling process was terrible.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, March 02, 2015 [Rating] -1 [Service] drydsl [Location] Mississauga, ON [Comment]

Output: Alright so I'm supposed to be getting a technician coming in to install my service. They gave me a date which was friday febuary 27th 2015. I stayed home all day waiting and waiting and waiting. I called in asking about this technician coming in only to hear that its been rescheduled to monday(today). I'm like why did you reschedule without my notice? They said someone changed the day to come in. Alright so now monday where im expecting a technician to come in from 5-9 PM. its 6pm so i gave them a call to make sure that someone is in fact coming. Their answer? its been changed AGAIN without my knowledge. The activation date for the internet service was on the 19th of febuary. its been 2 WEEKS already and a technician has not come yet? And when they were supposed to come, they reschedule? Today i called and they said to wait until tomorrow to get an actual date and time. 2 minutes later im on the online chat talking about this problem and the guy says theyre coming on the 5th of march. So WHICH IS IT? Do i call tomorrow to get an answer? OR do i take the online guys answer and wait until the 5th? I've stayed home 2 full days already waiting. Now i've got to wait another day? CIK, do you think i have all the time to wait? do you think i have 3/7 days free where im just sitting around? Should i just end my service now since theres a 30-day warranty before they keep rescheduling and rescheduling past the 30 day mark?

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, February 27, 2015 [Rating] -1 [Service] cable [Location] Mississauga, ON [ISP Response/Comment] First thank you very much in supporting us in the past and let me explain to you what happened in our Rogers network. Our old customers using 18M, 25M unlimited cable internet were charged at 39.99$+tax from day one since 2011, there is no price change at all, even Rogers increased the bandwidth charge in 2013 40%. From October of 2014, we found out it doesn't matter how much capacity we added to network, we can not bring out network back to normal, as always have rush hour speed at night. From October to today, we increased total around 14GB capacity, monthly cost increased 200,000 per month to finally bring our network back to normal from Feb 20,2015. This is the real reason why we are increasing the price to those Rogers legacy customers, also new speed of unlimited 30M we also increased price to 49.99$ first year and 2nd year 54.99$. Without this price increase, we can not even afford to maintain our network in normal status. this is the reason of price increase. Even after this increase, our price is still the lowest in the market. For the old customers to upgrade the network, we always give the 2nd year price, not the promotion price. Because the first year actually we are giving big discount and we are actually losing money for the first year and hope we can make little money from 2nd year and all of our customers were new customers with promotion for the first year, we can not keep giving promotion price every year. As a company, CIK got a lot of customers because of our cheapest price, but we also need small profit to help the company running. So hope you can understand. If you have anything frustrating you and if we could help, you can contact our customer relation jack.don@ciktel.com. We do care every of our customers as 1st priority, we do not care those not even want to be our customers. It may be a new idea for you but we are too busy so we would rather spend time to help and communicate with our existing customers with 1st priority instead of spending times on trying to maintain good reputation. Actually about 1/3 of our new customers are from Referral. And our current support can only handle new about 3000-5000 new customers per month. Anyway, please feel free to contact us if you have any concern/questions if normal customer service/tech support can not help you. Thank you very much for using our service. Jordan CEO [Comment]

Output: Just before writing this comment, I noticed that their CEO said in one of his responses below that they only want to help REAL customers. As it�s my first time to learn this concept from a business man of classifying some of their customers as REAL ones, (does it suggest others as FAKE ones, even they all are actually paying them every month?), I suspect that I may NOT be regarded as a real customer by his standard, even with the fact that I have been with them for almost three years. The reason of my suspicion is very simple: I just never got any REAL help (sorry for borrowing the CEO�s word without his consent in advance) from their �customer service�, no matter whatever kind of problems I met during the past three years. In the three years, although instable network connection and fluctuate network speed annoyed me frequently, I�s been keeping with them based on a simple hope that they would grow better and a basic thought of avoiding troubles of changing ISP. But one of their recent policies crushed this hope and made my mind to leave finally: they decided to increase the price for old customers while continue the promotion of attracting new customers (the existing customer are not even allowed to upgrade their network using the promotion price!). Here, again, I learnt another new business logic: getting new customers is more important than retaining existing customers. However, it failed to convince me that a service provider with such �new� logic will be able to provide good services in long run. Normally I rarely comment, but I�m doing so here just because I�d like to remind others to think carefully prior to selecting an ISP due to that, if you finally have to leave them in future, waiting for you would be very painful process, which I�m unfortunately experiencing right now. As I�m seriously evaluating alternatives to settle my issue with them, I don�t want to articulate my suffering here but just to share the lessons I learnt: Never to be fooled by promotions, long term quality and services are what you need to look for!

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, February 26, 2015 [Rating] Comment [Location] toronto, ON [ISP Response/Comment] Actually if you are not our customer and never used our service, it is hard to comment on our service. My question is: if your parent is or was our customer, if you are running any issue, why not contact our company directly and we have a good customer relation team who are highly responsible to all our of our customers issues. I don't see any bad complaining here would hep you anything and there is no way I can comment or help you anything here or explain company policy/issues. Most of customer issues are case by case. So if you really need help and if can not be solved via customer service, I would recommend you contacting our customer relation jack.don@ciktel.com. I checked with them today and I don't think they get any case seems related to you. Jordan CEO. [Comment]

Output: i`m not the one that needs help, your company and their HIGHLY KNOWLEDGEABLE employees do. last night my mom had a run around with your employees and getting hung up on only to find out that our lines were not cancelled properly... especially when she DOUBLE checked and was informed it was cancelled 2 days ago. ohh please give me more excuse, i honestly have the time in the world to be amused with your feedback. so now you`re onto the 30 day warranty excuse? well... maybe there arent any isp offering that BUT maybe they don`t need to give customers that option because they have full faith that customers will not want to back out. besides your company doesn`t give a full refund, there are some discretions. IN ADDITION, i`ll provide a definite answer when and if we do receive our money back. are you saying I am complaining? - i already took action upon this issue, i am solely expressing my feedback in regards to current and past experiences with your company. I am doing my due diligence as a civilian to acknowledge my fellow customers of your company. like you have stated - consumers are smart. based on these comments provided, it is their decision on what they will take upon this knowledge.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, February 26, 2015 [Rating] Comment [Location] toronto, ON [ISP Response/Comment] pls email your ticket number or account ID/order ID etc whatever you have to Jack.don@ciktel.com. They will assign to different managers according to the language on profile. There is no direct number and usually we process/solve customer issue within 24 hours. Cheer. Jordan [Comment]

Output: please choose your words wisely as this is on the web... i am not complaining, i am simply commenting. and as long as you still have our money and havent given it back I am a customer and is still experiencing your poor service. "we have a good customer relation team who are highly responsible to all our of our customers issues"... please come again, i dont think i am reading this statement correctly. when my mom asked for some assistance, she actually received a "i dont know answer" and we got passed back and forth from the english department to a second language department because no one wanted show some ownership and actually help us. if you actually want to help, please provide a direct number to "customer relation" because the only number that`s available to consumers to call with regards to our problems is what got to these comments.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, February 25, 2015 [Rating] -1 [Location] TORONTO, ON [ISP Response/Comment] sorry to you have some issue, could you pls contact our customer relation department Jack.don@ciktel.com for your issue and they will look at it and see how to help you. BTW, in Canada, is there any ISP like CIK to provide your 30 days warranty? I believe we can not make 100% of our customer happy, but I'm pretty sure majority of customers staying with us are happy. Consumers are smart, we can not fool customers and force customers to stay with us by contract. If you like to be our customers, we would try our best to support you. I don't think just complaining would solve any issue. There is no company is perfect in the world, especially a fast growing company like us. What I can only say, we are always trying our best to improve our service/management/support and support those customers who want to use our services. Jordan CEO. [Comment]

Output: PLAIN AND SIMPLE... WORST COMPANY EVER, I'D SIGN WITH ROGERS THIS LIFETIME, THE NEXT AND BEYOND! (and that's saying something) customer is not king, and Jordan please do not respond to this... as I will not take your excuses, yes excuses lightly. you can kindly disregard this because there is no need to save your company. you have how many customers? yes 100k+ ? - THAT'S BECAUSE THEY ARE STUCK IN YOUR CONTRACT AND HAVE PASSED YOUR 30 DAYS REFUND GUARANTEE how you may have obtain these customers? - CAUSE YOU PREY ON THOSE WHO DID NOT DO THEIR RESEARCH AND THE ELDERLY (yes my mom included) why are your customers only requesting you to upgrade your internet? - PLEASE REFER BACK TO FIRST QUESTION... THEY ARE STUCK AND THEY REALLY CANT ASK FOR MORE... yes you have 24/7 assistance, but certain departments disconnect on you (giving benefit of the doubt they didn't liberally hang up on you). considering CIK is a telecom company... one would only assume there are no call drops. ohh how naive of us. do not even bother trying to make amends, canceling once i saw all these comments and before you can even connect my household to the internet (which by the way had the most ridiculous rule- call to activate after 7pm... what the eff does that mean?) CUSTOMER IS NOT KING TELECOM INC

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, February 19, 2015 [Rating] Comment [Location] Kingston, ON [ISP Response/Comment] actually it looks like everybody want us to increase speed and many online posts trying to make us appear to be lower quality and lower price company. Actually we are not, we have over 100,000 customers, every month we have 2000-3000 new customers and many of them from Referral, so we don't need so many customers and we just want to help real customers. We are high tech company and our technology/hardware advanced, and also we provide many unique service, that is reason customers selecting us. I don't believe smart customers would be scared by those negative posts. Anyway, we just try our best to improve and quality/service as possible and help real customers. Thank you very much for the comments/advice. Jordan CEO [Comment]

Output: All these reviews are negative and are regarding their download speed and their horrible customer service. Obviously this company has NOT fixed their issues. My friend introduced me to CIK a while back saying that their prices are phenomenal. Its true. Their prices are pretty cheap compared to other companies. But the reason they are cheap are because their service is horrible. To cope with people leaving, they drop their prices as a marketing point. Jordan, you better step up your game because if new user want service and they see all these reviews, they will obviously not choose CIK.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, February 18, 2015 [Rating] -1 [Location] Scarborough, ON [ISP Response/Comment] we do not have any DNS issue at all as I never heard we have any general DNS server issue as we have 3 DNS servers in 3 different locations. I believe your issue is due to your usage is substantial which you need to select 60M as 30M is not enough for you. However I can not say as this is only guess, I suggest you contact our tech support and obtain ticket number then send to our customer relation jack.don@ciktel.com to investigate for you. We will give you proof where is the problem Jordan CEO [Comment]

Output: This ISP is absolutely horrid. Often, there are DNS server issues. I was promised a download speed of 30 Mbps but even now I am only receiving 5 Mbps(I used the Ookla speed tester as suggested on their site). Customer service also never helps. All they ever say is "unplug than re-plug and see what happens." Useless. As a gamer, I use the internet a lot. Watching my ping go from 50 to 1060 in an instant is painful. And no, this is not the game's server issue, it is CIK. Once in awhile the internet doesn't work at all on any of my platforms.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, February 18, 2015 [Rating] Comment [Service] cable [Location] Scarborough, ON [ISP Response/Comment] Sorry to hear you have some issue, please contact our customer relation jack.don@ciktel.com so that we can look at it for you. We will find out why as many customers not realize the issue and we also will provide you different solution/suggestion to meet your requirement. Jordan CEO. [Comment]

Output: Completely and utterly disgusting when my int speed is slower than a snail. Bought 30Mbps/10Mbps pack and often times after I go to Ookla to check my speeds, I receive 5-13Mbps Donload and 0.93Mbps upload...I honestly do not ask for much. I just ask for a more stable download and upload speed which even after customer service has not happened.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, February 18, 2015 [Rating] Comment [Location] Richmond, BC [ISP Response/Comment] Sorry to hear you have some issue, could you pls pass your issue to our customer relation team jack.don@ciktel.com and we will look after your issue quickly. There is no company has no issue, if you have issue, we have to find out and solve it. Problem is problem we can not deny it but we have to sort it out for you. Our English call center has internet issue which affecting quality and we ordered dedicated fiber which is to be due by end of Feb and also upgrading our call center system. Currently we are supporting over 100,000 families using 7 languages and I would say over 90%-95$ customers are happy at least, otherwise I don't think customers will stay with a company if they are not satisfied. we are service company so service is very important, that is why customers are paying us. just like a family doctor, all people coming to see the doctor are almost 100% sick, but you can not say all people are sick. Anyway, if you have issue, we would be happy to assist you to solve it. Don't worry. Jordan CEO. [Comment]

Output: Fact: Even though my plan includes unlimited upload/download and I am not a heavy user, you throttle my internet constantly. Fact: I don't want to call your customer service anymore. I have already called SO MANY TIMES because your service has SO MANY PROBLEMS. Also, your reps cannot speak English properly so I can't understand what they're saying. Fact: What is the significance of having 100,000 customers? How about you tell us how many SATISFIED customers you have. Practically every review you get on here and other websites is negative so I'm pretty sure the majority of your 100,000 customers are not satisfied.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, February 17, 2015 [Rating] -1 [Service] cable [Location] Kingston, ON [ISP Response/Comment] Actually it pretty much depending on your usage. For most of customers, they are not feeling any difference on speed in peak hour. Could you pls send your account to our customer relation jack.don@ciktel.com so that we can review your account and give you some suggestion? Thank you very much. Jordan CEO [Comment]

Output: I have been with CIK (30Mbps/10Mbps) for two months. Internet speed was good first month, same to what CIK claimed even in peak time. However, speed was decreased to 10Mbps/10Mbps between exact 6PM-11PM every day, since beginning of Feb. I am not in CIK's new speed control policy area (Rogers). Throttle of speed is terrible in evening time.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sat, February 14, 2015 [Rating] -1 [Location] Richmond, BC [ISP Response/Comment] sorry to hear you have some issue. Price low is not the reason of issue as we have over 100,000 customers now in Canada. I'm suspecting the plan you selected is not matching your usage. Could you pls contact our customer relation jack.don@ciktel.com and we will help you to analyze why. Jordan CEO [Comment]

Output: Extremely frustrating experience since day 1. Problems include: packet loss, dropped service, and practically 0 download/upload speed. Can't watch youtube, can't do online gaming, can barely browse the web. Once a bad service, now a totally unusable service. Now I understand why the price is so low. Please do not be fooled by this ISP.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, February 12, 2015 [Rating] -1 [Location] toronto, ON [ISP Response/Comment] sorry to hear you have some issue. I would suggest you contact our tech support to help you trouble shooting, if issue not solved within 24 hours, pls send the ticket number to our customer relation team jack.don@ciktel.com and we will look at it right away. We need to investigate your issue which is only related to your service. I don't see any of other customers have the same issue as you. Jordan CEO. [Comment]

Output: Can you please explain to me why your company decides to throttle the consumers internet down after 12 hours of usage? Why? Why do I have to restart my modem every 12 hours? Why does my modem reach 0.1 mbs UP AND DOWN when I leave it on for more than 12 hours? Why after restarting my modem, does my internet pick up speed again? Why is your service so garbage?

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, February 03, 2015 [Rating] -1 [Service] cable [Location] Kanata, ON [ISP Response/Comment] first thank you for your interests on our service. Actually we are in middle of changing pricing/service from Feb 1st, 2015. So the old 60M 64.99 is not the same service as the new 60M at 99$. Let me explain to you what is the difference for the old 60M and new 60M effective from Feb 1st. The old 60M is subjected to our internet traffic management policy and new 60M is not subjected to ITMP. Generally speaking the old 60M plan has no difference with the 30M. We are refining the speeds as 10M for light user, 30M for normal user and 60M for substantial users. So you need to look at what exactly you need then decide. Otherwise for the old 60M we can still give to you the same price but you would be either paying too much compared with 30M or it is not enough for you compared with the new 60M. If you need more information, you can contact our customer relation jack.don@ciktel.com as we just started this so may be many sales not able to indicate this clearly to you the difference yet. Jordan CEO [Comment]

Output: Called couple weeks ago for the upgrade to their 60/10 bundle prices and was offered to match what their website listed. I pointed to them that they have typo in their website that the bundle price for 60/10 regular 59.9 promo 59.9 which should have been 69.9/59.9. After long discussion and few calls that they would honor the price.... I called today to excute the order and they said price has changed to 109.9????!!!! WTF!!!!! Interesting thing, I am still the same guy telling them their website is now say regular 69.9 promo 59.9.... Extremely disorganized and dishonor what they said and what they listed in the website.... Is this the way to do business?? Dear Jordan, I am sure you are a good business man but seems missing a bit of basic ethics.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, February 02, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] Sorry about this. I don't know what to say. I can only say all of us are working very hard and trying our best to help our customers as possible. So If you have any issue and still need our help, you can always escalate to our customer relation team jack.don@ciktel.com. We will try our best to help you. Let me know in case you still can not get your issue fixed after talking to our customer relation. Thank you for using our service. Jordan CEO [Comment]

Output: Experience with this company has been overwhelmingly negative. Slow speeds, randomly selects servers to not load at all for varying amounts of time, drops connections multiple times daily, and to top it all off customer care is extremely belittling and are often so convinced in what they're saying they find it appropriate to talk over you. Only was anything constructive ever done when emailing Jack Don, but alas this didn't actually solve our problem. We were told we must need a new router; here we are $100 later with marginally better internet that claims to be connected but does not actually do anything. Frankly, I don't care whatsoever how many customers you have and how many technicians are working for you, the fact is this company is awful. Consistently terrible reviews on every single website I've checked. But it must be the customer, right?

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, February 02, 2015 [Rating] Comment [Service] cable [Location] Toronto, ON [ISP Response/Comment] Thank you. Sometimes we wish we could help our customers as much as we can but our resource are limited. we apologize for any inconvenience caused. Thank you very much for the support and understanding. Jordan CEO [Comment]

Output: I apologize for my harsh words, and I do acknowledge that you do care about your customers. Thanks for your response.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, January 30, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] sorry about this. We do have quality issue for our English support center due to internet issue, also due to some call center system upgrading and staffing issue, but all of them should be solved within next 2-4 weeks. For your slow speed issue, please escalate your issue to our customer relation jack.don@ciktel.com and we will take care of your issue quickly. Thank you for using our service. Jordan CEO [Comment]

Output: During the day when everyone are at work and school, CIK do deliver the advertise speed of 45MB down. But when people gets home from work and school, the speed sporadically drop to 0.5 - 3MB during evening hours. Slow speed occurs sporadic through out the evening. Sometime its a quick 10mins and at time it will last for 1 hour or more. It is so slow that my VOIP phone gets cut off. Horrible customer service. First they said its because my router is bad, so I bought a brand new Netgear Nighthawk (not a cheap one) and issue still the same. So it is not my router, but the network. Support keep telling me to use connect the computer directly to the modem and try for few days. Clearly its not a router problem that they just won't accept is their network. On another incident I call CIK english support to ask for my login to access mycik. The agent did the verification and gave me first login and when I try it fail. I told him that and he went and got me a different login. The second login also fail. Both login was of different username and password. After this attempt the agent seems to get irritated and want to get off the phone. He then arguing that the login is right and I should wait an hour to try again. What worse is that he start playing customer service trick. That he cannot hear me and inform me that the line is bad and he have to disconnect the call. That was ridicules, as I have no trouble hearing him at all and there was no issue all alone during the conversation. So clearly he just want to get off the phone and hung up. He did not try calling me back. I then call support again and this time I choose Cantonese support. Agent did the verification as normally and I ask that I need to username/password to log into mycik. This agent just send an email to my email on account. Vola, I got the email and was login within 30 seconds. The username that was in the email was not the same as those 2 that was provided to me by previous agent. I usually don't write review or comments on any companies. First year your service was satisfactory, I never have to call support or report internet problem. But over the last 2 months you made my world, I spend alot of my after work time calling support + long wait. Enough of my long rant, I am cancelling and gave them 30 days notice.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, January 28, 2015 [Rating] -1 [Service] cable [Location] Markham, ON [ISP Response/Comment] Sorry to hear you have some issue. But I believe you have misunderstanding. In Canada, ISPs are not allowed to block ports/service, that is illegal. I guess your issue should be related to heavy downloading issue caused packet drop. We don't not block any outgoing ports. so I suggest you contact our tech support to investigate your issue. If you have any problem with our 7x 24 support, please contact our customer relation department jack.don@ciktel.com BTW, I don't think our Customer service will hang up your phone as we have over 400 Rep support 100,000 customers using 7 languages by 7x 24 support. I'm not sure which language you tried has issue. Thanks for using our service and I hope your issue could be solved quickly. Jordan CEO. [Comment]

Output: Every night, there are disconnects that seems to randomly occur where I cannot connect to the internet through applications. I like to play computer games (League of Legends, Starcraft, Steam games,... etc) and all of them including a voice communication program (TeamSpeak) will be disconnected. The rest of my internet seems fine and I can browse sites and watch Youtube videos which most likely means that something is happening on the CIK end to block these connections. It is incredibly frustrating to be disconnected from a competitive game in which you have invested your free time to play only to be disconnected and resulting in a disappointing loss. Furthermore, there have been multiple times where I call in to ask for help on the issue and before I am even given a chance to talk to a representative, they hang up on me and send me to voicemail. Games and voice communication programs do not use a lot of data so I am confused as to why CIK chooses these applications to be blocked. Also, my family and I are by no means heavy users (not even during "peak hours") so I do not know why I continuously get disconnected. Please enlighten me on the definition of a heavy user if I am disconnected as a heavy user.

User Ratings Comments for CIK Telecom INC


Input: [Date] Wed, January 28, 2015 [Rating] Comment [Service] cable [Location] richmond hill, ON [ISP Response/Comment] sorry to hear you left us but I don't think you would love other ISPs forever. The reason more and more customers selecting us is because we never raised our price since 2003. You are affected by the speed as recently we are testing some new things restricting heavy users which is hurting us. We provide unlimited internet with cheapest price in the market but we don't welcome extremely heavy users which is affecting all other customers. Even those heavy users against us in many forum, we don't care much as long as we can serve 99.5% of Canadian that is fine. No company can make 100% of customers happy, we can not do either. So just wish you have good luck with Rogers -:). Jordan CEO. [Comment]

Output: I had recently dropped CIK Telecom for couple of reasons. I am currently on rogers with a cheaper plan, not as fast advertised buy definitely faster overall. 1) constant drops in the internet. If you read some of the comments, it does describe the problem. If you're advertising a certain speed, keep it that way, I don't want it so that when I need it, I can't use it. 0.5 megabits per second is absurd, especially when its less consistent than dial up. 2) Called numerous number of times and was told they'd do something about it... nothing much happened. switching to rogers (only other service provider) I was offered 25Mbs down and 10 Mbs up and for those who don't understand megabits, thats 3 megabyte down and 1.2 megabyte up, which is decent but was barely given that. Best I've seen was around a 15Mbs (15 megabit/2megabyte) down and 4 Mbs up. That is if im lucky... Now I'm currently using hybrid fibre 30, which costs 20 dollars more, but no disconnect issues, no speed issues and no more tethering my phone's data to access work's servers. Trade off? 20 dollars more for stable internet that works. I'd say thats pretty good. oh and 1 more thing to add, 100,000 customers is only .8% of canadian households (12 400 000) not a significant number

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, January 27, 2015 [Rating] -1 [Service] cable [Location] Newmarket, ON [ISP Response/Comment] could you pls contact our customer relation team jack.don@ciktel.com so that we can look at your issue right away? Not sure which email and phone number you called. Sorry about this. Jordan CEO [Comment]

Output: HORRIBLE ISP, I CALL 5-8 TIMES ADAY NO HELP. I EMAIL NO ANSWER. DO NOT USE THEIR INTERNET LIES.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, January 25, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] First I assume you are one of our customer using Rogers internet as we do not define heavy users in other network at this time. Sorry to clarify there is misunderstanding here for heavy users. we do not use how many GB used to define it is a heavy user or not. For one customer I mentioned used 5000GB a month, they stopped all downloading in peak hour so we are not treating them as heavy users even they still use several thousands of GB a month now. We would like to treat everyone all as light user as possible. We actually define a customer by their usage in peak hour, especially burstable Bandwidth usage. if your traffic is only 3GB a day in peak hour but you are using all 3GB in one hour everyday(i.e your speed is burstable to 10M bps for 1 hour you should be a heavy user as we are paying Roger 14$/M, so our cost is over 160$ for you. So we do not have a general definition for heavy users as we review customer usage for a couple of days, usage by hour, and speed by time of time, so we are very careful for this to avoid to treat a customer as a heavy user. Once we decide a customer is a heavy user, we will discuss with the customer to see different options to help customers to manage the traffic. We just started doing this recently as otherwise we can not keep our network healthy to make majority of customers happy. Hope this makes it clear. And if you have any further questions, please contact our customer relation department Jack.don@ciktel.com Thank you for using CIK service. Jordan CEO [Comment]

Output: They said the heaviest users download about "400-500GB per day and 5000GB per month" meanwhile with a family of 6, we use about 400 GB a month, yet they still throttle the internet and call us one of the heaviest users.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, January 23, 2015 [Rating] -1 [Service] cable [Location] North York, ON [ISP Response/Comment] sorry about this. I guess you must be using our Rogers cable internet which is due to some of very heavy customers abusing our unlimited policy since Oct,2014. Actually we have figured out everything, so you can contact our customer relation department Jack.don@ciktel.com and we will figure out and give you some suggestion. Don't worry. actually we have very few customers complaining slow speed now except those very heavy users. We will figure out for you. Thank you very much for using our service. CEO Jordan [Comment]

Output: Pretty good internet, until December came along. Between 6pm-12pm the internet becomes awful and I cannot connect to skype, steam or any other program that requires the internet. This has been happening everyday and it is getting on my nerves. I believe that CIK has the potential to be one of the greatest internet service provider, but with this peak time disruption, I cannot say any good things about this.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, January 23, 2015 [Rating] -1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] Just to clarify: we plan to implement internet traffic management from Feb 8,2015 for all customers in Rogers network only at this time. All customers using our Rogers internet has been noticed on Dec 16,2014 and Jan 8,2015 for what we planned to do. This is to restrict some of very heavy customers speed in peak hour to avoid non-real timedownloading affecting other customers. some customers are using 400-500GB per day and 5000GB a month. We still provide unlimited downloading usage all day including peak hour. But during peak hour (6:00pm -12:00am), we are not expecting customers to download big non-real time files, normal video streaming are considered as normal. we only detected burstable traffic and analyze with customers affected to discuss different options. we are expecting only 0.5% or less of our total customers may be affected. We are still providing truly unlimited usage (NOT unlimited speed) to all customers with lowest price in the market. If you have any further question, please contact our customer relation department Jack.don@ciktel.com Thank you for using our service and apologize for any inconvenience caused. Jordan CEO [Comment]

Output: Starting December, during peak times, the internet is mostly unusable. Playing games or using voice communication is in no way straining for servers. Why am being denied use of my internet? This company advertises unlimited usage when it is clearly not so is questionable. As for "heavy" users, it would be nice if the company could clarify some things regarding it. How much usage is considered a heavy user? What limitations will be applied if you are considered one? "Unlimited is True Freedom", is freedom not being able to use 90% of what my internet is intended for? One of the only redeemable qualities of this internet service is the price. If not for that, I would consider else where.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, January 20, 2015 [Rating] 1 [Service] cable [Location] Hamilton, ON [ISP Response/Comment] thank you very much for the support. If you have any issue not solved within 24 hours, please escalate to our customer relation team jack.don@ciktel.com. Jordan CEO [Comment]

Output: By my friend�s referral, I�ve been switching to CIK cable internet and IP phone services over a month, so far has no issue with them. At first, there were some confusion about porting the phone number to CIK, but later on, I found out that it wasn�t CIK�s problem (it�s the pervious phone company mistakes). Apparently, questions or issues were resolved from the customer services department accordingly in professional manner. I�m satisfied with the pricing and services.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sat, January 17, 2015 [Rating] -1 [Location] ON [ISP Response/Comment] sorry to hear you have some issue, could you pls send your ticket number to our customer relation department Jack.don@ciktel.com so that we can investigate. We have over 400 employees supporting over 100,000 customers. so pls be confident with us. It may be due to recently we hired 30-40 new people. Jordan CEO [Comment]

Output: Piece of crap disconnects every 5 minutes. Their tech support is useless. Dial-up is better than this crap.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, January 05, 2015 [Rating] -1 [Service] dsl [Location] Etobicoke, ON [ISP Response/Comment] Sorry to hear you have some issue. First I assume you are one of our real customers. Actually your comment here is one of the worst comment. If we are the worst ISP in Canada, how can we get over 100,000 customers in Canada now? how can we grow 2500% in past 5 years. We are always trying our best to help customers and we do help real customers and we don't like fight or attack each other. If you really have issue or suggestion, you can contact our customer relation jack.don@ciktel.com and we will consider customer suggestion and advice. If you do not like our service, just not use our service, that is fine. There is no company in the world is perfect, CIK started from 2 people in 2003 and now have around 400 employees with over 100,000 customers. we are the 3rd largest independent ISPs in Canada and largest internet coverage in Canada. We are keeping improving our management/product/service as much as possible. We are proud of us as a great Canadian ISP. Those are the fact. Jordan CEO. [Comment]

Output: Hi Everyone, This is the worst ISP I have ever dealt with, VERY... VERY... Very (Continuing) Bad ISP in Canada. First start off with CIK's so called referrals promos / promotions which they advertise on their website. Then there is a MANDATORY Credit Card or Pre authorized card payment method which you have to provide, doesn't matter if you have received the service which you are paying for or already paid for. Customer Service should be very friendly and comfortable but with regards to CIK, Customer has to be friendly or else your call will keep dropping and never get to the customer service department, and same goes with the Technical Support. If someone from Consumer Protection Law is reading this, please read above that how Government of Canada had got rid of pre-authorization of the accounts for GYMS and Health Clubs, but they forgot about the ISPs. Its is time to act now and do something before Department's desks and mailboxes are full of complaints. Thank you, A responsible Citizen

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, January 04, 2015 [Rating] -1 [Service] dsl [Location] Hamilton, ON [ISP Response/Comment] sorry to hear you have some DSL issue. If you have some problem can not be solved or no solution within 24 hours, you can escalate to our customer relation department Jack.don@ciktel.com to investigate. please provide your ticket number as possible. Our DSL/FTTN very stable and we do not have general speed issue as every month over 1000 new customers joining our DSL/FTTN. so I guess your issue is just related to your location, so you can pass your ticket to our customer relation, we will find out why quickly. Sometime issue is not caused by modem, we have trouble shooting procedure, so do not worry, we will get it fixed. Jordan CEO [Comment]

Output: I have used CIK more than three months, it is my nightmare. Internet almost drop line many times a day. I called service almost every time. They did change DNS and change channels, still not good. I asked to change modern, they rejected. and speed is really bad. first ten minutes fast, second ten minutes download could drop to 10kb, for my TV, ha.. I can not even watch full movie. I have to unplug power, it will go back normal. but it won't last. I called many times call, the technician could not help you, just told me it looked good after testing. I want to cancel this service. CIK is the worst ISP I have met.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, January 02, 2015 [Rating] -1 [Service] cable [Location] Mississauga, ON [ISP Response/Comment] SOrry to hear you have some issue, could you pls contact our customer relation by email to jack.don@ciktel.com. We will investigate this and try our best to help you. I don't think anyone would tell you just stop payment, it will be cancelled - actually it will be cancelled finally if you are not making payment but you would have liability for all the amount owed. Our QC department will look into this for you. I would like to find out the truth for you. Sorry for the inconvenience caused. Jordan CEO [Comment]

Output: I have been with CIK for two years and finally decided to give up. The problems:1)got slow speed from time to time, called numerous times, improved for a period of time then back to slow speed again. 2)TV box stop working less than 1 year. In addition, I called in advance asking about cancellation, I was told I am with monthly plan, just stopping payment would mean cancellation. Later I was told I have to give 30-day notice. Then I was told I have one-year contract ending Jan 18, 2015, then they admitted it's a mistake!!!! I settled it with paying the fee for the notice period. I came here to put in this review and suggest avoiding this company.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, January 01, 2015 [Rating] -1 [Service] cable [Location] Scarborough, ON [ISP Response/Comment] just to explain a little bit more for what we are doing on Rogers network toward heavy users. We found out some customers are downloading from 100GB to 400GB a day, which has caused us big problem. We calculate fair usage policy based on 1% heavy users to avoid affecting majority of customers. When abnormal usage detected, we will notice those customers by giving a warning letter before put them to heavy usage group which speed will be lower than normal user when we have network congestion such as today. we will implement this from tomorrow. What you had before is based on trial, that is why our customer relation can help you. You can also check from www.ciktel.com to login your account and see your usage. You can also contact Jack to let him investigate for you for that is the issue today. But we have noticed today everywhere from 2:00pm traffic is full due to new year, holiday and cold weather. we wish we could serve all of our customers as possible but it seems we have to drop some extreme heavy customers so that we can make 99% customers happy. Thank you using our service and happy new year. Jordan CEO [Comment]

Output: On December 22nd, I made a comment on how I cannot use many applications due to their "bandwidth" limiting strategy. I got a reply, asking me to email jack.don@ciktel.com, which apparently is the "file a complaint" address according to their website. So I did, asking them why they are doing this, this Jack did something and told me that our household was flagged as a high volume user, and he has removed the flag, and stating the following from their TOS: -------------------------------------------------------------- 1.9 Unlimited downloading: CIK might provide unlimited internet upload/download with or without conditions which is based on residential customers normal usage, if abnormal usage or malicious activities detected which endangers CIK network, CIK might suspend customer�s service without notice. CIK unlimited internet downloading policy is also governed by CRTC rules and decision, government laws, and Rogers/Bell�s policy which if any change, CIK will notice customers by email 30 days in advance at least. -------------------------------------------------------------- Basically "unlimited" usage is entirely up to their discretion and the Jack Don guy confirmed this in the email, also stating how "All ISPs have similar terms and definition for abusing network". Even though for a while the Internet was usable again, I was not pleased at the situation and how he basically is blaming us for "not following policy", but at least it was fine at the time. Now, just little over a week, my Skype and online games stopped working again. The exact same behavior. So what now, email the 'Jack' guy again and rage? Nah, I think I'm done with CIK.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, January 01, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] Sorry about this. We are still testing other way such as detected heavy usage then lower their priority so that we can avoid affecting majority people. Our goal is to detect "bad guys" who are abusing our unlimited policy. We have found several customers used 400GB a day, one of customers used 100GB in 6 hours from 6:00pm -12:00am. If you are not one of them, I think you do not need to worry, this will make 99% of customers happy. So I don't know why you are afraid of this. - I assume you are our customers. It is good job and news for 99% of our customers so that they can keep enjoy our unlimited downloading and lowest price in the market. Happy new year to you. Jordan CEO [Comment]

Output: They promise to provide unlimited internet usage, what they didnt promise is, once you use way to many and they will limit your internet speed, FOR 7 DAYS!!! This is what they promise you. Limited the internet speed on the first day of New Year, REALLY GOOD JOB

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, December 29, 2014 [Rating] -1 [Service] cable [Location] Markham, ON [ISP Response/Comment] sorry to hear you have some issue. pls always contact our tech support to report the issue and obtain a ticket number if issue can not be solved right away. If your issue is not solved or no solution within 24 hours, you can always escalate to our customer relation at Jack.don@ciktel.com Thank you very much for using our service. Jordan CEO [Comment]

Output: Before the holiday i had a few issues regarding connection, but now a couple days inwards. The internet is fine in the morning onward to about 5-6pm. Then the lag, oh my. Starting from good 50 down, just suddenly drops to like 20 down. Its very frustrating, trying to connect to skype and everything else. Communicating with others is hard and getting a good experience out of this is hard. I hope this is fixed.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, December 25, 2014 [Rating] -1 [Service] drydsl [Location] Toronto, ON [ISP Response/Comment] sorry to hear you have some issue. but we do not have general slow speed in anywhere of our network. We have no any customers complaining slow speed anywhere yesterday. It must be related to your network condition and usage, I recommend you contact our tech support to report the issue and if issue not solved or no solution within 24 hours, please send the ticket to our customer relation department Jack.don@ciktel.com. Merry Christmas. Jordan CEO. [Comment]

Output: Extremely slow Internet throughout this entire holiday! It has been happening for almost two weeks from today. Basic applications cannot even be used (i.e. Internet, Skype, etc.) Tried restarting the modem and router but the speed still drops from 90.0 mbps to just 2.0 mbps. Please fix this or else I'll need to change to a different ISP as this is unreliable and slow!

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, December 22, 2014 [Rating] -1 [Service] cable [Location] Scarborough, ON [ISP Response/Comment] Sorry about this. I think you can contact our customer relation department jack.don@ciktel.com so that we can take a look. Actually we do not throttle any customers, recently we are evaluating a new system to detect heavy users. We wish we could let everybody enjoy our cheap price and higher speed but found out around 5% of heavy users are using around 20% of our capacity, so we are doing some investigation for what to do next step as based on current model, we can not keep growth as we need to either drop some of heavy users or increase price. We will decide in January if we can afford the cost, we would still maintain current price and no restriction for any speed for any customers as possible. Jordan CEO. [Comment]

Output: They claim they have to throttle your speed because "you are high volume user", well this wouldn't be a problem if they didn't block every single application we used. I cannot use any service based software, no Google Drive, no Skype, no online games of any sort. This is completely ridiculous. Slow internet we can manage, completely unusable is just unacceptable. And extremely useless customer support, when you call them more than often it's straight to an answer machine. When you finally get someone (with heavy Indian accent) to pick up and you ask them a technical issue, they cannot give a straight answer and simply going in circles. I used to think this is a cheap and nice ISP, but I regret getting their services.

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, December 16, 2014 [Rating] -1 [Service] drydsl [Location] Toronto, ON [ISP Response/Comment] update: issue fixed at 10:15pm and you have full speed. sorry about this. One of our Bell 10GE fibers just had issue around 8:00pm, that is the reason why you got lower speed and due to all of incoming calls at this time, so we can not pick up every call. We are expecting this to be back to normal by 2:00am today as Engineering team is working on this. I apologize to the inconvenience caused. Jordan CEO [Comment]

Output: Lately the download speed is getting worse. The speed at night is only 3M bps. We are using Bell dry loop, the speed should be up to 15M bps as the service we are purchasing. And technical support is not up to standard. When I called tonight, all I got is the repeating music, and the worse is after about 6 minutes, it got transferred to voice mail. I don't think it's acceptable. If CIK is unable to address network speed and customer service issues in timely fashion, many customer like me will be leaving soon.

User Ratings Comments for CIK Telecom INC


Input: [Date] Fri, December 12, 2014 [Rating] -1 [Location] Vaughan, ON [ISP Response/Comment] Sorry about this. If you have any issue, pls contact our tech support to report issue. I guess most of our 100,000 customers do not have the issue as you have. Also we would recommend customers moving downloading non-real time files to non-peak hours (out of 6:00pm to 12:00am). After you contacted our tech support and your issue can not be solved, you can send your ticket to our customer relation department Jack.Don@ciktel.com and we will investigate for you. Jordan CEO [Comment]

Output: CIK is fine when its working. Too bad that's about 50% of the time. The other 50% of the time is living hell. Ping is so high basic tasks such as opening google takes about 10 minutes. A few months ago our problem was that the internet disconnected too much, but although this problem was somehow resolved, we have a new problem of it being unstable. They also throttle you immensely. If one person is downloading a movie its actually impossible for anyone to do anything else. Customer service is also bad. Most of the time they don't know what theyre doing and cant get the problem solved. Only good part is its cheap. But no internet is also pretty darn cheap and its almost just as good.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, December 11, 2014 [Rating] 1 [Service] cable [Location] Brampton, ON [ISP Response/Comment] Thank you very much for the recommend. Actually no company in the world is perfect, we do have some problems from time to time but we are keeping improvement very fast with best effort. You will every month we are improving -:). recently we have added more field support and try to solve issue within 24 hours, we have invested big on our core router and upgraded on 12/8, we will have new call center system for 6 support centers in a week. You will not regret use us -:). If you have any issues not solved within 48 hours or have suggestion/advice, please feel free to contact our customer relation department Jack.don@ciktel.com. We will try our best to help you. Merry Christmas. Jordan CEO [Comment]

Output: Now i know why internet and the information online is such a disruptive reason for some business. 4 month ago before i switched to CIK TELECOM which my neighbor suggested, i came online and researched on Google and saw a bunch of negative comments and feed back. I re-consulted with my neighbor again who assure me that they had minimal problem and outages i decided to give it a try for the first time. Yes sometimes internet is a bit slow, sometimes down, but the frequency was as frequent as when i was on other cable company paying double the price. Modem WiFi range needs to be improved though, and phone techs need to be educated more, but other than that, i would recommend CIK to everyone who is still skeptic out there, just give it a try, why not~ there is free trial period anyway~

User Ratings Comments for CIK Telecom INC


Input: [Date] Tue, December 09, 2014 [Rating] -1 [Service] cable [Location] Kingston, ON [ISP Response/Comment] update on 12/10 from Engineering, we identified one routing issue in Cogeco during the core router upgrading in the early morning of 12/8/2014, if you test tonight, you should see the speed is normal now. sorry to hear some issue, could you pls contact our customer relation department Jack.don@ciktel.com to report your issue and we would like to investigate. We have over 100,000 customers now, and ever month over 3000 -5000 new customers joining us. Recently we have some problem of slow speed in rush hour in Rogers network which we found out the reason and have solved. It looks like you are in Cogeco network which we just applied CBB last week, so we would like to investigate if it is related to the core router upgrading 2 days ago or not. Jordan CEO. [Comment]

Output: CIKTel is selling me 55Mbs cable internet service, and providing me with 2Mbs internet service at peak times. The WORST cable internet provider. I switched from Start Communications, and had NO ISSUES AT ALL while with Start, but with CIKTel, the peak use slowdowns last for hours, and are so bad, you can't use the service AT ALL. Very, very poor response too, given an open ended estimate of 7-10 days before they *might* address the problems. ABSOLUTELY DO NOT USE THIS SERVICE. I'm cancelling it as soon as I possibly can.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, November 23, 2014 [Rating] -1 [Location] toronto, ON [ISP Response/Comment] Sorry about this. Currently we have rush hour slow speed in Rogers network in which due to unexpected high usage. From October 1st to Nov 6, we added 4000M capacity but added only 970 new customers in Rogers network and our cost increased 64,000$ a month, however still could not bring the network back to normal, we have another big increase of capacity on December 1 for 1800M temporary to solve the issue, but we suspect this could not solve the issue. I guess you received your notice by email in middle of November for our efforts as from December 1st, we are starting monitoring customer peak hour traffic and we encourage customers to move download to non-peak hour as much as possible. Sorry for the inconvenience caused as I believe all ISPs have the same issue as us right now. If you have any further question and concerns, you can contact our customer relation manager: Jack.don@ciktel.com Jordan CEO [Comment]

Output: tested 5 mins ago I live in Downtown Toronto. Download speed 2.31mbps Upload 1.51mbps Very very very disappointed...

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, October 27, 2014 [Rating] 1 [Service] cable [Location] Barrie, ON [ISP Response/Comment] Sorry to hear you have speed issue. Here you can test: 1) test using a wired cable connecting computer to modem directly,(you might need to reboot the modem when doing so) 2) stop other downloading/game etc 3) test in the morning, afternoon and evening. Generally you can not use Wi-Fi test which speed various a lot and also need to turn off other applications such as movie/download. So we can find out it is Wi-Fi issue or rush hour issue or your home network issue. For network capacity, we are adding network capacity almost every week to meet the increasing of customers. We just upgraded for Bell 10GE circuits last Friday and Rogers today again. If you need any help and if regular tech support can not help you out, pls obtain a trouble ticket and send to our customer relation department jack.don@ciktel.com, we will be happy to assist you. Don't worry about network capacity as we are upgrading every week to meet customers' need. we just need to find out for your case, where is wrong. Thank you using our service. CEO Jordan [Comment]

Output: Had issues with consistent download speed, and ping spikes when playing online video games. Aside from that service was decent, especially for when i recommended CIK to my parents, who spoke very little English. Think they have tech people in quite a few different languages. The speed, when they're good is pretty awesome, but sometimes can get annoying when it goes down to 200kb/s. Compared to my experiences to Bell/Rogers tho, I do think that CIK has more to offer just on the fact that there's no bandwidth caps alone.

User Ratings Comments for CIK Telecom INC


Input: [Date] Mon, October 13, 2014 [Rating] -1 [Service] cable [Location] ON [ISP Response/Comment] Sorry about the issue you have but I feel you have bias to our service. Any of telecom company if you have any issue, the first thing they will ask you to reboot the modem/router. that is common thing, I don't see why our customer service are idiot while other companies not. Also some of your comments are not making sense, you had issue with the phone for 8 months, our standard repair time for most of issues is 48 hours. If I were a customer, I would just cancel my service within 30 days if my issue not solved. We have over 100,000 customers and every day there are around 100-200 new customers joining us, I don't think what you described is true. Please contact our customer relation department jack.don@ciktel.com and we will investigate and help you as much as we can. Jordan CEO. [Comment]

Output: Their is no aspect of this ISP that has ever impressed me. There phone has been broken and near unusable during the first 8 months I have been using it. Every time we call for customer service its always this sentence that comes out of the idiotic customer support." Unplug your tv, modem and router. If it still doesn't work then call us again". We have heard this over 19 times and result was noticeable. There customer support seems like they read a sticky note on there desk every time we call them. The next terrible service is there tv. The TV would stutter and buffer non stop. It would play and buffer on and on until we just give up on watching it. We call customer support and get the same message back but one time they told us to go to there store and to check if its the box that causing it and also asked us to bring out router. They checked it and says that our router has "something wrong inside" which is funny that I able to stream videos at 1080p online without any disconnections or problems. So we buy a new one and the box still stutters so we request them to do something and they give us a new tv box. Guess what it still stutters. The third terrible service is there internet. They of course don't give you advertised up and down and the constant disconnections that we had during the first couple of months made it impossible to even enjoy a service we paid for. So in conclusion or tldr, CIK is worst ISP awful and has awful customer service and their "customer is king" bullshit is just pathetic.

User Ratings Comments for CIK Telecom INC


Input: [Date] Sun, October 05, 2014 [Rating] -1 [Service] cable [Location] Mississauga, ON [ISP Response/Comment] Dear Customer: I apologize for the issue you have. Could you pls contact our Customer relation department Jack.don@ciktel.com. And we will investigate and help you on your issue right away. Don't worry, we will take care of you as Customer is King is our slogan and we are serving over 100,000 customers now. I regret you haven't been working with our customer relation department before your cancellation as most of customers are very happy as they are the final step to assist customers for satisfaction. So don't worry, we will make your issue solved quickly. Jordan CEO [Comment]

Output: I started using CIK on 2013-07-16 with a 1 year agreement of 45mbps download speed with tv/homephone bundle. During the time of a year, I submitted many complains as the internet was unstable most of the time, with speeds that were less than what they guaranteed. After a few customer service calls, Cik technicians said that it was OUR LOCATION that was the cause of the unstable internet, and that they would send us better modems and equipment immediately once possible to help fix the problem. This never happened even thought they DID get better equipment. At around the time of Sept 2013, I had also purchased a long-distance calling for the month, telling them that I would like to have it cancelled after the month of September. In Oct. 2013, I called them again just to make sure that they would cancel the long-distance calling service, later did I find out in that they didn't cancel it even thought the Customer Service said they would. After that I told them that I would like to cancel their service once the 1 year contract ended (Start of August 2014), and to make sure to notify me 1 month before the contract ended. Not only did they notify me, but charged me for the month of August as well. By that time, I was complained many times and in the end, they offered us a 60mphs upgrade for a year agreement at the price of 45mphs. I agreed on this, making sure to tell them to start the service at the beginning of the month of September as they had already charged me $61.22 on August 7th at 10:16:36 AM for the month of August. A week later I found out that they had ignored me request and started the 60mphs agreement in August charging me $845.10 on the same day at 6:40:39pm. This meant they had charged me twice for the month of August and 20 days earlier than they should have for the 1 year contract. After calling them again, I told them that It was fine to have the contract start in August as long as I get refunded for the $61.22 i payed already for the Month of August, and they agreed. After 1 month, when checking my credit card bill, I noticed they did not refund the money and so i called them again. They told me that they had given me $61.22cr on my account and I could use that amount for my billing. I than asked them how is this fair as it meant I could only use the money in the account 1 year later since i already payed for the 1 year contract already, telling them I wanted it refunded into my credit card not into the acc, but they said no, they will not refund it. This made me furious and I told them I want to cancel the service, and have all my money refunded I knew than their service was faulty, telling them how I have never seen such customer service before, compared to services such as bell or rogers. They than said that they will not do it, threatening me to go get a lawyer and sue them if I really wanted the sum back. In the end, they finally agreed to refund the money, BUT ONLY after deducing processing fees for absolutely EVERYTHING. After all deductions( deduction for month of September, processing fees, refund fees, etc) they told me I would get $714.03. I told them that I wanted to have the money refunded into my credit card by the month of Oct( the end of their services), and that they would start the refund process immediately as it would take a month for it to go through the system, and they agreed. Now on Oct. 5 I called them today to see if they had refunded the $714.03 but I found out they have cancelled my services, but havent even started the refund process and it will take 1 more month before i get the amount they owed me. DO NOT USE CIK. FOR THEIR COMPANY, THE CUSTOMER IS NOT THE KING FOR THEIR COMPANY

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, September 18, 2014 [Rating] 0 [Service] cable [Location] Brampton, ON [ISP Response/Comment] sorry, I don't know your exactly story. But I guess you must be testing using Wi-Fi which the speed could vary a lot. We provide an escalation for issue not solved over 48 hours by our customer relation team which is listed on our web site. you can contact by email to jack.don@ciktel.com they can look at your case. Regarding porting out charge, we charge 25$ for numbers to be ported out because we paid for number port in/out. I hope you still have time to contact our customer relation to escalate your issue, they do help customers for everything from technical to non-technical and almost all cusotmers are very happy after contact them. I wish we could do more to help you and apologize for the inconvenience caused CEO Jordan [Comment]

Output: Hi, I am very disappointed with the service I received from CIK. My issue was that the speed was not consistent, I will get 24mbps and next minute I will get 0.7 MBPS. I called CIK too many times. I was forwarded to second level support third level support with no results. The most annoying thing was that I will call and tell them I need help, internet is working but is very slow and inconsistent. after a few days I will call again to ask why no once called to resole my issue and customer service would tell me that because I told them that the internet is working. in the last four months I have been calling them almost every week with no results. I finally got fed up and changed my ISP. I called CIK to tell them and was told that they will charge me $25 to port my number back. such a crappy service for a year and charge me $25 to port my number (which was not mentioned in the original contract. If everything goes fine it is good service but when there is an issue, they are the worst company to deal with. all they have are very good customer service persons answering the phone calls so they talk, talk and talk but no action. they do not have resources to send to the customers to resolve issues. I regret my decision to move my services to CIK. I ended up paying the same as I would have paid to Bell for this time period PLUS the aggravation.

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, September 18, 2014 [Rating] -1 [Location] ON [ISP Response/Comment] Dear customer, please contact our customer relation department jack.don@ciktel.com and one of our senior managers will review your issue and get this solved for you quickly. don't worry too much, we are a big company with over 100,000 customers, customer selects us because they trust us as we treat customer as our king. I'm sure you will be happy to get your issue solved once you are working with our customer relation team. CEO Jordan [Comment]

Output: I have been using CIK for a little more than 2 yrs now. In the beginning of the second year, I called customer service and complained that the internet speed was not up to par and they said we should upgrade. So I spent more than $100 out of my pocket to upgrade and get a new modem, and the speed was just ok after that, but I didn't say anything about it since it was enough for my purposes. This past weekend I received a call from CIK saying that they had made an error with the billing, that they had continued to charge me the same rate as before I upgraded. They then continued on to say that I had to now pay a lump sum for the services that THEY had failed to bill me for in the past year. (I have my mastercard set up for automatic payments so I was not particularly aware of this). It's not that I am not willing to pay for the service that I'm using, however, for me to basically take responsibility for something the company did wrong is unacceptable. I argued with customer service customer service for a while, and I decided that I would terminate my account with CIK, and they said that: 1) I must provide them with 30 days' notice (perfectly acceptable), and 2) They would get a DEBT COLLECTOR to collect the "debt" that had accumulated due to a mistake on their part At this point, I am more than very frustrated with the customer service of this company and I am seriously considering the possibility of filing a complaint with Consumer Protection. I feel that if CIK decides to continue on this way, soon nobody will want to use their services, ultimately hurting the company, and so I strongly urge CIK to train their customer service employees better!

User Ratings Comments for CIK Telecom INC


Input: [Date] Thu, September 04, 2014 [Rating] -1 [Service] drydsl [Location] Montreal, QC [ISP Response/Comment] I apologize for the issue you have. If you could provide your account information/calling number and time and language selected, we can investigate and get the QC to listen to the recording. Recently due to our call center system upgrading and one of our major English support center moving, we have lower ASR for English support, but we are trying to get everything back to normal within next 2 -3 weeks. Regarding the slow speed, I apologize for this as one week ago, we have sent possible FTTN upgrading notice, due to one of FTTN fiber installation delayed from August 26 to Sept 15, caused some congestion in rush hour. also due to currently we are using over 10 1GE fibers, so some fibers congested but some might be empty, that is the reason why you reboot and speed got normal, as it switched to one empty fiber. As we are upgrading all of our 1GE fiber to 10GE fibers by end of this month, then we should solve this issue. If you still have any question, you can either contact our support online via online chat for immediately reply or email to jack.don@ciktel.com for any further question and concern. Thank you very much for using our service and we are trying our best to improve our quality and service as well. you will see another big improvement this month. Jordan CEO [Comment]

Output: Joined CIK last month (Aug 2014) for 10M/1M connection. Only about 4-5Mbps as per speedtest.net. Occasionnally get 8.5Mbps. Sometimes, it drops to 0.5Mbps. When that happens, I unplugged the modem multiple times and sometimes, the speed went back to 4-5Mbps, but last time it took me a whole night of unplugging to get it back online. Over the phone with the tech, he told me that it's normal that the ISP decreases my speed if my download is higher than 1-2GB per day. After hearing such blasphemy from a tech, I was flabbergasted. I signed up for unlimited bandwidth and the tech was telling me that it is very common that the speed will decrease due to "excessive" download. He even told me to google it to verify his nonsense. I respectfully told him that I would but it simply sounds ridiculous to me. I googled as suggested but found nothing related to his claim. Regardless, the speed remains at about 4-5Mbps as of the writing of this comment Sept 4, 2014 1AM. I am not happy so far with the service due to: 1. Speed not the same as advertised 2. Need to purchase a modem for 99$ 3. Keep saying that they "fixed" my problem on their end, but not sure what they actually did b/c nothing changed. 4. they do call back to check up on me but not at the time we agree. upon. e.g: they said they would call me back in 30 min to continue the troubleshooting but didn't do so until the next day. 5. Tech Helpline will be disconnected while waiting if they don't have enough English speaking tech, even if it was transferred internally from customer service to their tech support. I had to call back multiple times until someone who speaks English to pick up the phone.

User Ratings Comments for CIK Telecom INC