Frustrated-Need code to download the app.
Reviewed in the United States on September 7, 2020 | Rating: 3/5 | Best Sellers in Software
i received my new computer in two days four days later still no mcafee to protect it  amazon was supposed to have sent a confirmation email  with a code needed to download the app  they sent a confirmation email but the confirmation email contained no codemcafee then instructed me to enter a code from a card i purchased  didnt get any card  no way to contact amazon since i cant return software that resides somewhere in the cloud and amazon had invoked security alerts on my account  i could log on buy anything i wanted but security blocked me from tracking reviewing canceling or returning my ordersamazon then sent me an email requesting a rating on my new mcafee software  in my mind the rating was zero  somebody dropped the ball  i had been operating on a free trial of mcafee that came with the computeri already had a mcafee account and the problem may have arisen because a trial version of the program was on my new computer the purpose of which was to encourage me to buy the full program at a slightly higher price than amazon had charged mealso since i had made some orders while visiting in another state using my old computer and bought a new computer after i returned it generated all kinds of circular security alerts on amazon due to the different locations and devices i had used  a real security nightmaredid you know youre expected to remember the month and year you first became a member of amazon and your favorite charity at the time  i still havent a clue  when you support more than one charity over the years you dont necessarily have a favorite or remember which one you may have chose when asked by amazonas a security question they then asked me to list my thee latest purchases  we had bought some pantry items and sent some things to our grandchildren but we could not remember the order of the orders  since i had to get past the security alerts to access past orders i failed the security test questions  i was getting frustrated with the security to say the leasti finally talked to someone at amazon customer service in person  they helped me access and install mcafee and i changed my rating from 1 to 3  they automatically populated the correct code required by mcafee for mewhen things like this occur it takes a lot of patience which i was low on with the covid thing going on time and effort to fix  when i divide the value of the items by the time it took to resolve the security issues i had encountered it amounted to less than half the minimum wage  i finally resolved the matter around 200 am one morning after weeks of trying to fix it myself  the security alerts did not stop anyone with my password from logging into my account and making orders only checking or canceling those orders  not a very logical security programwhen you contact amazon security who work alone from home all over the globe their mindset is that you want to create a new account or change your password because you could not log on to your account  i had to interrupt fasttalking agents often to explain that i wanted to keep my account and that my password worked so i was able to log on to my account  my password did not work when i wanted to review past orders  amazon would send me to my email and the destination from the email was a dead end