Great quality, and customer service!
Reviewed in the United States on February 10, 2024 | Rating: 5/5 | Best Sellers in Amazon Renewed
for starters the price on these phones is great between having the reassurance of amazon buyer protection and the benefit of knowing the device has been tested for performance it’s well worth iti needed a new phone fast after my cat knocked mine  into the sink  rice fixed it for a while but it was only temporary before it died altogetheri hate buying phones and avoid it whenever possible 99 of mine belonged to someone in my family first and i was good with that needless to say my cat didn’t wait for someone in my family to upgrade i was on my own this timeokay that’s not entirely true my grandma had an iphone 7 sitting around so that held me over in the meantime going from an iphone 11 pro max to an iphone 7 was…bad it was too dam small in every possible way  32 gigs of memory i needed an upgrade fast my 11 year old was bullying me relentlessly and that’s on me they had my old xr formerly my dad’si scoured fb marketplace i’d decided upgrade a little so i could feel better about the switch  i didn’t want to feel backed me into a corner by my cat’s recklessness i would get a slightly newer model in a fun colourmarketplace had plenty  sending message after message from my iphone 7 i worried “this person seems too eager” “this one has been posted so long” “i want a purple but the only purple one listed has less storage space” and “the pretty green one has a small crack” “this guy lives 2 hours from me” and “battery life errr last time i checked it was like 74…no i can’t take a screenshot of it it’s turned off”… “cash only please” etcso much pressure what happens if the thing doesn’t work that’s 300 down the drain i knew i couldn’t afford new but i hated the idea of buying something used from a stranger on facebook i didn’t want to get scammed and i also didn’t want to settlethat’s when i remembered good ol’ amazon maybe i’d check there just for funsies probably out of my budget but it couldn’t hurtsure enough refurbished devices selling “like new” mostly same cost or less than what i’d found so far surely there was a catch i read through everything tested by amazon includes all the specs unlocked i can pick the colour the storage size the condition etc and i could have it delivered to me tomorrow with a warrantyi recovered from my brief stint of disappointment after learning the 12’s don’t come in yellow then fought hard to decide between mint and lavender the lavender would take an extra day to arrive mint it was as promised it arrived the next day it was in beautiful shape 128g’s mint green not a single scratch 86 battery life all for less than i would have paid to some stranger for a 64g with some “small scratches”once my case and screen protector arrived i excitedly set it up and synced my dataoh nothe face id didnt work after becoming used to facial recognition having that yanked away and dealing with a 7 for over 2 weeks—  i was desperate for the convenience of face id i had been using my fingerprint like a cavemannot to mention i have blink 182 tickets and it specifically states facial recognition is required to access the mobile tickets idk if that’s true but i needed face idi googled i contacted apple support fixing it could be upwards of 300 that’s almost what i paid for the whole phonei realllllly didn’t want to be stuck without a phone again but i also wanted one fully functioningso i reached out to amazon support and explained the rep was incredibly helpful as most amazon reps are and after bts failed she advised the ship was a 3rd party seller and she  send a message to them “if they don’t fix it by insert date contact us back and we’ll make this right” she encouragedi’m ngl i was nervous i didn’t have high hopes having dealt with 3p sellers on amazon in the past at least amazon had my back ig the concert wasn’t till july even without facial recognition it was loads better than the  7 i could make do in the meantimethe seller came in clutch though and my worry was unwarranted they responded within minutes they were receptive apologetic and more than willing to helpas i’d anticipated they offered a refund or exchange as soon as they received the return i explained my concern with not having a phone for several days or more and the merchant offered to overnight a replacement as soon as the return was dropped offi could deal with one day without a phone i gratefully accepted that was saturday night we made plans to catch up monday for the return instructions and for them to overnight itmonday i reached back out and they were ready to ship but they had no more green…  shock“…do you have purple”no  just blue white and blackthis was a huge bummerit’s silly i know and the definition of first world problems “ but i mean… my change of heart about this whole phone thing hinged on the fun colour without it i was just a person…out 350… because my cat was thirsty while i was watching youtube while washing dishes i needed a cool colour plus  i’d already gotten the matching case clear with mint green bordersit wasn’t even a fun blue… it was a dark serious navy blue it was pretty and classy but i wanted something fun i even asked if he had any older models in yellow  no luckthey told me they’d be restocking in a day or so still no greens or purples came inugh reality was setting in i was going to have to settle it was fine i thought at least it would be a fully functioning phoneno i wasn’t ready to let go they assured me i could take my time to decide and i asked if we could wait another week in case one came in if it didn’t then i would choose from the options availablei messaged them wednesday afternoon bracing myself for the answer… they got in purple yaythey sent a label i dropped it off sent a photo and had my new phone the next morningthey’d said overnight shipping… but wow i’d dropped off the return around 3pm and had the replacement by noon the next day i didn’t even have my new case yet despite the barneyesque colour scheme my mint green case created the lavender is gorgeous and i’m actually sort of glad the green didn’t work outdon’t get me wrong the green is also  gorgeous but in the end i’m glad i ended up with the lavender i was overjoyed when i was prompted to set face id during setup worked brilliantly as did everything elsegreat packaging no cosmetic flaws amazing battery life customer service was great and best of all… its purplecan’t wait to pair it with the new case i’m so glad i went this route where i have some peace of mind as a buyeri’m grateful to the seller for being so helpful and patient with me as insufferable as i must have seemed making such a fuss over colour preferenceif you’re nervous buying a phone used or refurbished too hopefully you can take comfort in knowing this seller is legit you receive a good quality product and speaking from experience they’ll gladly help resolve any issues you may run into