System glitches forcing purchase of $45 Audit Defense
Reviewed in the United States on February 12, 2024 | Rating: 3/5 | Best Sellers in Software
this review is for 2023 turbotax program only ive used turbotax for years always paid my 20 state filing tax fee using my credit card and found everything nice and smooth im not complaining about this fee to which im usedi have had 2 issues with this years edition of turbotax which i never encountered before1 when i tried to efile my taxes using my credit card i kept getting a blank screen and when i exited the screen i was informed that my credit card method could not be accepted i was forced to use the other payment system deducting my fees from my refund and having to pay extra outside vendor fees for using this method2 on top of that my federal tax return was successfully submitted but for the first time ever i was informed that i had to resubmit my state taxes when i resubmitted my state taxes the system kept on defaulting to adding audit defense which i never signed up for in years past but i had to agree to audit defense in order to resubmit my state taxesso for some reason this year im ending up paying for an extra 45 in junk fees which i never had to pay in years pasti have no idea if these glitches are intentional on the part of turbotax in order to collect extra fees hoping no one follows up on them or if its just an unintentional glitch in the program on the brighter side the tech support representative from turbotax was able to cancel the audit defense charge and seemed eager to solve the problem he did mention i could call after i get my refund from the third party processor which adds 9 days to get my refund to see about getting 45 refunded to me however one should not have to chase down turbotax to resolve these seemingly forceddefault charges or for that matter be forced to use a third party processor which adds at least 9 days to the receipt of a refundupdate 31125 turbotax refused to refund 45 audit defense because it had been more than 60 days since i purchased the product although i submitted request for refund within a few days of being charged the 45 through the external vendor site