Used to be good software
Reviewed in the United States on March 23, 2024 | Rating: 3/5 | Best Sellers in Software
i used this software for more than a decade and it used to run fine but last couple of years there are issues with the check for updates function it would just throw error 1603 and it would not allow you to bypass or continue entering information i dont remember exactly what the conversations with support were last year and what it took to get it working but this year the first person at intuit support i talked to said i needed to install the latest net framework by the way if this is so critical the installation package should check automatically during installation and inform you or download itself it should not require call to support so i downloaded and installed the latest version i also checked if windows 10 had any updates and installed them as well i restarted computer and turbo tax and same error no change so called support back this guy told me to just reinstall the software i asked him if this will use up another seat since i am always sharing with my daughter and son there is only 5 seats he said it will but keep reinstalling it might fix the problem seemed to me he didnt know how to solve the issue so he suggested reinstalling i refused to do reinstall at which point he didnt offer any other solution frustrated i got off the phone and looked online if anyone else has this problem and if they found solution only to find out that many users encountered this trough my own searching online for 2 days since support was of no help i found buried on intuit website that there was supper patch for download after downloading and installing this fixed the issue none of the support agents pointed out this to me or made an offer for me to try this patch and see if it will solve the problem thats just not acceptable i wasted 2 days of my timei think the check for updates function especially when it doesnt work is unnecessary when you download the software from intuit website it should have already all the latest updates i think also the tax code is not changing on hourly basis i did some work in the morning and after lunch it was again checking for updates only if you run into some issue there should be option to check manually if there is updated version and be able to download and reinstall the latest version without using another seat the software should be smart enough to check and see that there is already legitimate installation on the computer and that the reinstall is only an updatetoday my daughter decided to do taxes she installed the software and the code i gave her and she still with this information was not able to activate it she called the support and they informed her that she will need to log into my account to activate it thats just not right even tho i trust my daughter to go trough such hoopsso this software is getting more and more difficult to get working correctly i think i will have to look at some other options for next year i hate spending 2 days frustrated looking for solution to get it working and even the support be of no help if intuit doesnt fix this they will loose customers