Updated Review - Defective Ring Doorbell Audio Issues
Reviewed in the United States on September 25, 2024 | Rating: 4/5 | Best Sellers in Amazon Devices & Accessories
this is an update to my original review that follows i was contacted by ring customer support who was eager to help me find a solution i finally received the replacement it appeared to be a newer model and it worked correctly straight out of the box with no issues so im changing my rating from 1 star to 4 original review i purchased the ring doorbell 2nd generation and unfortunately it arrived defective the outgoing audio did not work which seems to be a known issue for this model after contacting support they acknowledged the problem and agreed to send me a replacement initially i was told it would ship within a few days but now two weeks later there’s still no replacement apparently the replacement is out of stock with no clear estimate of when it will be available adding to the frustration i’ve received multiple emails requesting that i return the defective unit because it has been replaced—even though i havent received anything yet ive made several attempts to get an update but customer service has been unhelpful with no concrete information on when i can expect my replacement if youre considering buying this model be aware of potential issues and delays