Amazon should do more in a fraudulent case
Reviewed in the United States on June 13, 2015 | Rating: 1/5 | Best Sellers in Gift Cards
i think i am just wasting time writing this but this must have happened to someone else  something is definitely not right herei have had so many good experiences with egift cards until this one  i bought 4 email gift cards in 1 order and they were all sent correctly to 4 recipients emails  two of them were redeemed within a day and i got notified via email as such  after almost 3 months i was browsing my other orders and saw the other two were redeemed by an email address that i didnt recognize  i sent an inquiry to amazoncom  after 10 emails 1 phone call and 1 chat 4 weeks later amazoncom asked me to file a claim through my credit card company that paid for the gift cardsmy initial inquiries via emails were quite frustrating as each email was responded by different support person who obviously didnt read previous emails  after two days of these emails i called amazoncom the support person was helpful and told me name of the amazon customer who redeemed the two gift cards  since i didnt know the amazon customer who redeemed the gift cards and i never resent those gift cards to an email address different from the intended recipients it was clear that the two gift cards were fraudulently sent and redeemed  they were going to investigate this case so i thought  after 2 weeks of not hearing back from amazoncom i followed up with the most recent email from 2 weeks prior  they came back with they will contact me when they finish their investigation  i didnt hear back from them for another 2 weeks so i sent another followup email  this time they came back with you need to go through your credit card company to file a claim  it was clear i wasted weeks corresponding with amazoncom thinking they are doing something but it is clear now all they are doing is dragging this out to frustrate their customers  just because i feel i need to do the right thing i filed a claim with my credit card company today and i am posting this reviewso why didnt i get an email when those two gift cards were resent to another email  why didnt i get an email when those two gift cards were redeemed  did i say that neither me nor my original recipients know the customer name who redeemed those two gift cards nor the email in which the gift cards were resent  how did those two gift cards get resent to an email address without my credit card number being reentered or was my credit card number reentered  amazoncom knows the customer who redeemed the two gift cards  did they ask that customer how she got the gift cards  none of that seems to matter as they just came back after all the emails phone call and chat you need to file a claim via your credit card company