Super nice customer support
Reviewed in the United States on April 19, 2024 | Rating: 4/5 | Best Sellers in Appliances
update 2 my first review offered 2 stars  the update after working with their customer support raised it to 3 stars  they truly care about their company and product and offered a 20 refund if i raised it a star so for their customer service and passion for their product i will give it 4 stars  i think for one person this machine is fine  for my family of six this is not the machine for me  i am still annoyed that the water well is not empty yet but the add water indicator comes on and no further ice is produced until we add more water  we have to constantly add water  i will probably give this one away and purchase a new machine  however this company truly cares about their product and their customers and wants to do right by them  they have been great to work with my refund came in via paypal and the email communications have been consistent and so polite  best of luck to this companysellerupdate  the company saw my original review below and contacted me right away they wanted to make it right  we discussed the issues and they offered a full refund or to replace the machine  i allowed them to ship one to me because they felt the light indicator coming on with half of a full water take was a factory issue  i got the new machine in a couple days and tried it out i do feel that the original machine had issues because the new one is better  i do still feel there are better machines out there but the replacement is better than the original  it’s loud but not as loud my husband complained about our old ice machine in a different brand so he is just sensitive to the noise i suppose  the water tank goes down much lower before the add water indicator light comes on  it’s not completely empty but better than halfway like last time  so while this is not the perfect machine it works the customer service folks were great and really wanted to make this customer happy  this is unheard of from online orders so i am happy to keep this machine  thanksoriginal postthis machine is loud  for anyone sensitive to noise like one of my family members are the amount of nose this little machine makes will drive you nuts  the water tank is half way full and the light comes on to say it needs more water  not worth it  i would have sent it back already but i tossed the styrofoam packing materials and i am trying to find something else to use for packaging  not worth it  spend an extra 1015 to get a better quality machine