McGill-NLP/feedbackQA huggingface dataset:
Question: What is being done to make sure residents of aged care facilities stay safe as COVID-19 restrictions are lifted?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) advice for people in aged care facilities
section_headers: Managers and staff
section_content: See our:

advice on providing aged care services during COVID-19
resources for aged care services

The Australian Government has announced that residential aged care facilities
should take extra precautions to keep residents safe from COVID-19. Both
individuals and management need to take responsibility for the health of
visitors and staff at facilities to protect our most vulnerable community
members.
Aged care facilities will:

closely monitor the health of staff, including fever screening, where appropriate
screen new and returning residents before entry
put up signs and explain the steps they are taking to protect residents’ health

Staff should be made aware of early signs and symptoms of COVID-19. Any staff
with fever or symptoms of acute respiratory infection (for example, cough,
sore throat, runny nose, shortness of breath) should be excluded from the
workplace and tested for COVID-19. Staff must report their symptoms to the
residential aged care facility.
Sick leave policies must enable employees to stay home, if they have any —
even very mild —symptoms of respiratory infection.
To make more workers available, the Government is relaxing international
student visa work conditions for aged care facilities and home care providers.
This will allow international student nurses and other aged care workers to
work more than 40 hours a fortnight. There are currently around 20,000
international student nurses studying in Australia.

Reviewer feedback on this answer:
There is a decent amount of information here about aged care facilities.  Steps that facilities should be taking are listed.
This answer is great. It gives a list of ways that facilities are keeping their residents safe and goes into detail about how the staff should approach their own symptom monitoring. It also gives information about the staffing numbers and availability of these facilities.
This is a direct answer to the question. It contains information on what the aged care facilities should do to keep the residents of aged care facilities safe from Covid-19.

Reviewer ratings:
Excellent
Excellent
Excellent
Question: What is the limit for paracetamol and other over-the-counter medication?

Answer passage (source: Australia):
page_title: What you need to know about coronavirus (COVID-19)
section_headers: Treatment
section_content: There is no treatment for COVID-19. Medical care can treat most of the
symptoms.
COVID-19 is caused by a virus. Antibiotics do not work on viruses.
Some reports suggest certain drugs, including hydroxychloroquine, can be used
to treat COVID-19. The Therapeutic Goods
Administration has not approved hydroxychloroquine,
or any other drug, for treating COVID-19, in Australia
We are supporting research to find effective treatments for the
virus. There is no approved vaccine for COVID-19, but global
efforts to develop a vaccine continue.
Limits on medications
Many Australians need medication to manage a health condition. Medication
shortages can threaten lives.
To make sure everyone has access to the medications they need, pharmacies must
limit sales of some prescription and over the counter medications.
Learn more about limits on prescribing
hydroxychloroquine and limits on other prescription and
over-the-counter medications.

Reviewer feedback on this answer:
This answer does not address what the limit of over the counter drugs is and thus does not answer the original question.
This is about the treatment of COVID- so this answer is off topic.
This talked abut limits on medication thought brought suggestions about the COVID 19 which was not part of the question.

Reviewer ratings:
Bad
Bad
Could be Improved
Question: Am I due a refund on the monies I've paid to my sports club?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
What is the out of pocket fee waiver?
section_content: Ordinarily, when Child Care Subsidy operates, providers are required to
recover the out of pocket fees from families, even if the child is absent from
care. Due to the impact of COVID-19, the sector has reported significant
decreases in attendance. To support families and the sector, for the period 23
March to 5 April 2020, providers were able to waive out of pocket fees for
families where a service remained open, but children were absent.

Reviewer feedback on this answer:
This answer does not relate to a refund in regards to sports club fees, and thus does not relate to the question.
This answer doesn't seem to answer the question at all.  There isn't a lot of information either.
This answer is more about the Child Care Subsidy instead of the initial question

Reviewer ratings:
Bad
Bad
Bad
Question: How much will Economic Support payment will I receive if I'm a part rate Age Pensioner?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) information and support
section_headers: Frequently Asked Questions
Will I get paid the Economic Support payment if I'm a part rate Age Pensioner?
section_content: Yes. You will receive the full $750.

Reviewer feedback on this answer:
This states how much will be paid and answered the question directly.
This is a basic answer with out any additional info
A precise value of payment was given

Reviewer ratings:
Excellent
Could be Improved
Excellent
Question: How many times can my child be absent from Early Childhood Education because of COVID-19 and still receive a subsidy?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package and the Exceptional Circumstance Supplementary Payment—information for providers and services
How does an Exceptional Circumstance Supplementary Payment affect my JobKeeper application?
section_content: For a provider this payment and the base payment under the Relief Package are
not considered as revenue for GST purposes. This means providers will be able
to show they satisfy the decline in income test for the purposes of the
JobKeeper Payment provided they do not have income from other sources, such as
being part of a larger entity like a non-government school or a not-for-profit
organisation.
Where some of this revenue is then passed on to Family Day Care and In Home
Care educators (based on contractual arrangements between the service and the
educator) these monies are considered as revenue for GST purposes. As the
educator is unlikely to receive more than 50 per cent of their fee revenue
from the provider, they should be able to satisfy the decline in income test
for the JobKeeper Payment.

Reviewer feedback on this answer:
This does not answer the question. The question is asking information on subsidy and child's absence from early childhood education due to covid-19. However, the answer provides information on Relief Package and JobKepper Payment.
This only talks about Jobkeeper payment and this is not in line with the topic being considered here.
This answers the question but does not expand much on it

Reviewer ratings:
Bad
Bad
Could be Improved
Question: How will you determine my eligibility for the Exceptional Circumstance Supplementary Payment and the amount of the payment?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
What is the calculation method for payments under the Early Childhood Education and Care Relief Package?
section_content: The payment will be based on a reference fortnight, and calculated as 50 per
cent of the lesser of:

the hourly fee for the session of care; or
the relevant Child Care Subsidy hourly rate cap.

The reference fortnight is as follows:

For an Outside School Hours Care Service that provides only vacation care–the fortnight starting on the first Monday of the school holidays between school Term 3 and Term 4 in 2019 in the state or territory in which the service is located.
For all other services, it is­ the fortnight starting 17 February 2020.
Where a service charged fees for only one week of care during the fortnight starting
17 February 2020, or in the school holidays between Terms 3 and 4 in 2019, the
amount will be calculated on the week in which care occurred and the amount
doubled.

Example
A Centre Based Day Care (CBDC) service charges $100 for a 10 hour session of
care. Therefore, their hourly fee is $10 per hour ($100 ÷ 10 = $10). As $10 is
less than the CBDC hourly rate cap of $11.98, $10 is the amount used.
On the fortnight starting 17 February 2020, the CBDC service had 20 children
attending the service. Each child attended 10 sessions of care for the
fortnight (or five per week) and were charged $100 for a ten hour session
(meaning the hourly fee was $10). For that fortnight, the service’s total fees
charged were $20,000 (or $10,000 per week).
The payment this service will receive is worked out below:

the hourly payment is $5 ($10 x 50% = $5)
$5 hourly payment x 10 hour session = $50 payment per session
$50 x 20 children x 5 sessions per week = $5,000 paid per week.


Reviewer feedback on this answer:
This answer does not address who and what determines eligibility for the payment and thus does not answer the question.
This answer lays out the information needed for the question. This also breakdown the payment info
This only answers the information partially. The answer provides information on how the amount of payment for Exceptional Circumstance Supplementary Payment will be calculated. However, it does not provide any information on how to determine the eligibility for the Exceptional Circumstance Supplementary Payment.

Reviewer ratings:
Bad
Excellent
Could be Improved
Question: What visa options are available to WHMs working in critical sectors?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: Working holiday makers
I had to leave Australia and I couldn’t complete my specified work due to COVID-19. My visa is likely to cease before I can come back to Australia. Can the validity be extended?
section_content: It is not possible to extend the validity your WHM visa. If you wish to return
to Australia in the future, you will need to apply and meet the requirements
for an appropriate visa. Depending on your circumstances, you may not meet the
requirements for another WHM visa.

Reviewer feedback on this answer:
Off task , this is about returning back to Australia
This answer does not address what options are available for people on WHM visas working in critical sectors and thus does not answer the question.
There could be more information here, but the question is somewhat answered.  The answer deals with covid and visas.

Reviewer ratings:
Could be Improved
Bad
Acceptable
Question: Should I encourage families who have withdrawn from my service to re-enrol to that my enrolments do not cease during COVID-19?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
What if I need to amend a session report for a session of care prior to 6 April 2020?
section_content: After 28 June 2020, providers will be able to submit sessions of care for
periods prior to 6 April 2020, and to make resubmissions to correct already
submitted sessions.
These submissions and resubmissions will be monitored to ensure providers
remain compliant with legislation.

Reviewer feedback on this answer:
This answer talks about providers submission of session of care for certain period which is not inline with the re-enrollment we are talking about
This information is irrelevant to the question, it is about submissions and resubmissions of sessions of care. It does not provide any information on whether or not families who withdrawn from a childcare service should be encouraged to re-enroll as asked by the question.
Explains that providers should still report sessions of care.

Reviewer ratings:
Bad
Bad
Bad
Question: What regulations are in place for dealing with childcare enrollment absences?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
How do we respond to families who had previously taken their children out of care for health and safety reasons who now wish to return their child to care?
section_content: Under the Early Childhood Education and Care Relief Package, services must
prioritise care to children of essential workers, vulnerable and disadvantaged
children, and children who were previously enrolled.
Where services choose to accept new enrolments and increase attendance where
parents request it, they are able to apply for Exceptional Circumstance
Supplementary Payments, where the current level of attendance is higher than
the reference period, to meet the demand for child care up to their service’s
full capacity.

Reviewer feedback on this answer:
This does not answer the question. The question is asking for information on regulations when dealing with childcare enrollment absences and this answer provides information on who are being prioritized for care during covid-19 and the circumstances that services will be eligible to apply for exceptional circumstance supplementary payments.
This does not talk about the regulations.
This answer just explains the Early childhood education and care relief package

Reviewer ratings:
Bad
Bad
Could be Improved
Question: What are guidelines for submitting an Exceptional Circumstance Supplementary Payment application?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
Can families who have children enrolled under a Relevant or Organisational Arrangement attend a service receiving payments under the Relief Package for free?
section_content: Yes, for the duration of the Relief Package.

Reviewer feedback on this answer:
This answer does not relate to the original question of the Exceptional Circumstance payment application, and thus is invalid.
This is off topic and does not answers the question at all
This answer is irrelevant to the question. This answer is about relief package and the question is asking for information on guidelines for Exceptional Circumstance Supplementary Payment application.

Reviewer ratings:
Bad
Bad
Bad
Question: As an international student, what should I do if I am unable to support myself in Australia?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: International students
What is the Government doing to support student visa holders?
section_content: The Government is taking a flexible approach in relation to student visa
conditions where COVID-19 and associated travel restrictions have prevented
conditions being met, such as attendance at class or use of online learning.
The Government has temporarily relaxed the enforcement of the 40 hour work
limitation for the following critical sectors:

International students who are existing workers in major supermarkets to help get stock on shelves due to high demand (implemented 7 March).
International students who are existing workers in the aged care sector are able to work more than 40 hours a fortnight (implemented on 18 March 2020).

Student visa holders who are enrolled in nursing can undertake work to help
and support the health effort against COVID-19 as directed by health
officials.

Reviewer feedback on this answer:
This information does not answer the question. This answer contains information on student visa condition and temporary relaxation of 40 hours work limitation on international students during Covid-19. It does not provide any information on what international students should do if they're unable to support themselves during covid-19.
This answer does not address the question's inquiry of students who are unable to support themselves in Australia, thus making this answer invalid.
Talks about how students can work longer hours, but doesn't give any tips for students in different areas

Reviewer ratings:
Bad
Bad
Could be Improved
Question: When can childcare providers amend their session claims?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
How will the Early Childhood Education and Care Relief Package payments affect families on Additional Child Care Subsidy?
section_content: The Early Childhood Education and Care Relief Package payments will be made
instead of the usual Child Care Subsidy (CCS) and Additional Child Care
Subsidy (ACCS) payments.
If the family’s current ACCS determination continues past the end of the Early
Childhood Education and Care Relief Package payment period, they will return
to their ACCS entitlement. This will be the case for most families receiving
ACCS (grandparent).
To ensure that ACCS (child wellbeing) continues to flow when the system
returns to normal, if a family’s ACCS (child wellbeing) determination expires
during the period, services will need to apply for a new determination. We
encourage providers to submit determinations prior to the resumption of the
regular system to avoid any gaps in ACCS (child wellbeing). If a family’s CCS
cancels during the payment period they will need to reapply for CCS (and be
assessed as eligible) for a service to receive ACCS (child wellbeing) payments
when regular payments resume.
If a family has submitted an application for ACCS (temporary financial
hardship) their eligibility will be assessed and payment made up to 5 April
2020.
If a person’s ACCS (transition to work) eligibility expires during the Relief
Package period or the person requests to cease the ACCS (transition to work),
they will need to apply for ACCS (transition to work) if they meet the
eligibility criteria for the payment to recommence on 28 June 2020.

Reviewer feedback on this answer:
This discuss about ACCS and CCS but does not discuss about the topic considered.
This answer the question and provides guidance on what to do
This answer does not relate to when one can amend their session claims as childcare providers and thus does not answer the question.

Reviewer ratings:
Bad
Excellent
Bad
Question: How do I pay staff of my childcare centre if they are ineligible for jobkeeper payments?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Exceptional Circumstance Supplementary Payment – JobKeeper ineligibility – information for providers and services
What do you mean by ‘full-time equivalent employees’? 
section_content: The department will use a full-time equivalent (FTE) amount of 38 hours to
calculate both your eligibility for this Exceptional Circumstance
Supplementary Payment and the amount of the payment. If you choose to apply,
you will be asked to provide the number of hours for which your staff were
paid during the reference fortnight. The department will calculate the FTE
hours based on this information and the evidence you provide.

Reviewer feedback on this answer:
Discusses how someone could be paid, but does not bring up jobkeepers or childcare
This does not answer the question. The question is asking for information on how childcare center can pay its staffs when they are ineligible for jobkeeper payments. However, this answer contains information on calculating the eligibility of Exceptional Circumstance Supplementary Payment.
This talks about FTE which is Off point of what we are considering.

Reviewer ratings:
Could be Improved
Bad
Bad
Question: Can I still up-charge for extra services in my daycare if I am getting government assistance?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Early Childhood Education and Care Relief Package–information for providers and services
Can I change my service offering under the Early Childhood Education and Care Relief Package in relation to meals, nappies or late fees? 
section_content: The intent of the weekly payments is to enable access to free child care for
families of the priority groups like essential workers, during the COVID-19
crisis. The weekly payments should be the full amount a provider/service will
receive, unless they apply for and meet the criteria for an Exceptional
Circumstance Supplementary Payment. Also noting that the Relief Package is
complementary to other Government business support payments, like the
JobKeeper Payment a provider may receive.
While providers/services receive payments under the Relief Package, they
should not be changing their service offer and/or increasing or adding new
administrative fees.
A provider’s usual service offering generally includes consumable items such
as meals, wipes, or art supplies as part of the cost of providing a session of
care. For example, if nappies were included as part of the session fee your
service usually provided, nappies should continue to be provided without any
extra cost to families.
Some services also charge administrative fees. These fees do not form part of
the session of care fee that a family’s Child Care Subsidy was calculated on,
meaning that services can continue to charge administrative fees, for example,
late pick-up fees. However, services are not to increase these fees for the
duration of the Relief Package or add new ones that were not listed in a
family’s Complying Written Agreement.
A condition of a provider/service receiving payments under the Relief Package
is that all services continue to meet the provider obligations under Family
Assistance Law and there are to be no fees charged for care provided.
The department can take compliance action against services not meeting the
conditions of the payments. Information about such practices can be directed
to the department’s tip off line 1800 664 231 or emailing
tipoffline@dese.gov.au.

Reviewer feedback on this answer:
This answers that childcare providers should not charge up fees that it is not acceptable
This answer not directly answered , This is more about the weekly payment under the relief act and discuss about how fees are up to the business
I'm not sure if the question is fully answered.  There is a lot of information, but up charges don't seem to be mentioned.

Reviewer ratings:
Excellent
Could be Improved
Acceptable
Question: Am I currently able to move to the NBN?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I don’t get full access to the same quality of service provided by my streaming platform or video content provider (e.g. there are limits to ultra-high definition content) – what are my rights?
section_content: 
Some video on demand providers have reduced their streaming quality to help manage the total demand on broadband networks during the COVID-19 crisis. This may result in the quality of some streamed video not being as sharp.
The reduction in quality may not be very noticeable, so we urge consumers to try to be patient with any temporary disruptions to quality.
If you still have concerns, you can seek further information from your provider and discuss potential remedies, including, for example, a change of plan if you are on a subscription service.
If you are on a subscription service and believe you are not receiving the service what you signed up for, you may be entitled to certain remedies under the consumer guarantees, depending on your circumstances.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
There is nothing in this answer about the NBN.  I'm not sure if this answer is helpful.
Off topic this answer is about video ok demand services and service providers
This candidate digressed from the topic and not answering the question asked.

Reviewer ratings:
Bad
Bad
Bad
Question: How can I complete the AGEE stream visa as it asks for Employer details but I am currently unemployed?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: COVID-19 Pandemic - Australian Government Endorsed Event (AGEE) stream of the Temporary Activity (subclass 408) visa
Frequently Asked Questions
How much does the COVID-19 Pandemic event visa cost?
section_content: There is no Visa Application Charge for the COVID-19 Pandemic event visa and
no subsequent temporary application charge.
To not be charged for this visa you will be required to select ‘YES’ to the
Visa application charge concession question on page 2 and then select ‘NIL
VAC’.
You might have to pay other costs for health checks, police certificates and
biometrics.

Reviewer feedback on this answer:
This answer does not address how one can complete the AGEE stream visa application if they are unemployed, making this answer unhelpful.
This is just talking about Visa charge and it is not in line with the question.
Off topic, this answer is more bout the fees associated with the Visa application charge

Reviewer ratings:
Bad
Bad
Bad
Question: Who is allowed to work on a COVID-19 AGEE Pandemic event visa?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: COVID-19 Pandemic - Australian Government Endorsed Event (AGEE) stream of the Temporary Activity (subclass 408) visa
Frequently Asked Questions
Can I apply for the COVID-19 Pandemic event visa if I am not working in a critical sector?
section_content: If you are not working in a critical sector, you can only apply for the
COVID-19 Pandemic event visa if you have no other visa options available to
you.

Reviewer feedback on this answer:
This does not answer the question. The question is asking for information on work allowance when on Covid-19 pandemic event visa. However, this answer provides information on applying for the Covid-19 pandemic event visa.
This answer has nothing to do with who can work but who is able to apply
There isn't a lot of information in this answer, but it does somewhat answer the question.  The answer is about visas and who is allowed to work.

Reviewer ratings:
Bad
Bad
Acceptable
Question: Are there charges associated with the COVID-19 Pandemic event visa?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: COVID-19 Pandemic - Australian Government Endorsed Event (AGEE) stream of the Temporary Activity (subclass 408) visa
Frequently Asked Questions
What are the critical sectors?
section_content: The Government is making announcements about critical sectors. Currently the
critical sectors are agriculture, food processing, health care, aged care,
disability care and childcare. These sectors will be subject to ongoing review
with new sectors being added if required, or removed if the Australian labour
market is fulfilling the need.

Reviewer feedback on this answer:
The question is about charges.  There is nothing in the answer mentioning anything about charges.
This is off topic, this answer is more about the review process that each department is going through
This information does not answer the question. It does not provide any information on charges associated with Covid-19 pandemic event visa as asked in the question. Instead, it provides information on government's announcement about critical sectors.

Reviewer ratings:
Bad
Bad
Bad
Question: Should families be issued a refund for the gap fee if their children are absent from care due to COVID-19?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Child Enrolments, Attendance and Absences
I have already charged families the gap fee for care provided on or after 23 March 2020. Can I give them a refund?
section_content: It is a business decision for each service whether or not they choose to
charge families a gap fee, or in this case refund the gap fee for children
absent from care due to COVID-19. From 23 March 2020 there is no legal
obligation for services to charge gap fees for children absent from care, up
to and including 5 April 2020 to the remainder of the 2019–20 financial year.

Reviewer feedback on this answer:
This explains that people won't need to get their fund back and there ie no legal obligation for it
This is a direct answer to the question, it provides information on whether or not business should charge or refund gap fee for children absent from care due to covid-19.
To answer the question, it states it is up to each individual business if they want to issue a refund.

Reviewer ratings:
Acceptable
Excellent
Acceptable
Question: Who can help me if I am looking for assistance with a Bridging visa?

Answer passage (source: Australia):
page_title: Staying in Australia
section_headers: I have a Bridging visa E
section_content: This temporary visa allows you to stay in Australia while you:

make arrangements to leave
finalise your immigration matter
wait for an immigration decision.

Working rights
You may be allowed to work in Australia depending on your Bridging visa
conditions.
You can check by:

using the VEVO service, or
accessing your visa conditions through your ImmiAccount.

Expiring Bridging visas
If you want to stay in Australia beyond your visa expiry date, you must apply
for another visa.
Status Resolution Service
The Status Resolution Service (SRS) program can provide you with temporary
support.
You may be eligible for support if you are:

without a visa and living in Australia
an illegal maritime arrival (IMA) and have lodged a valid Temporary Protection Visa (TPV) or Safe Haven Enterprise Visa (SHEV) application
a non-IMA and have lodged a valid protection visa application
a holder of a Bridging Visa E (BVE)
facing significant barriers that are impacting on your ability to resolve your immigration status.


Reviewer feedback on this answer:
There is no person stated to be of help
This is a direct answer to the question. This answer contains information on SRS program that can provide a person with temporary support with their Bridging visa or other visa. It also provides information on expiring Bridging visa and the working rights on people with Bridging visa.
This answer does not provide any information for someone looking for assistance with a bridging visa, thus making the answer invalid.

Reviewer ratings:
Bad
Excellent
Bad
Question: What could I do if I have a lay-by agreement or have paid for a series of services in advance but the business is temporarily closed?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Business closures
I have goods on lay-by, or have paid for a series of services in advance, and the business is temporarily closed.
section_content: 
You can cancel your lay-by agreement at any time before you receive the products. If you cancel the lay-by, the business must refund your deposit and all other amounts you’ve paid except any applicable termination fee.
You should check the terms and conditions of your lay-by agreement before contacting the business to cancel your lay-by.
If you wish to retain your lay-by for when the business resumes trade, the terms and conditions of your lay-by agreement continue to apply.
However, the ACCC expects businesses to treat consumers fairly, and not terminate the lay-by agreement during the closure period if consumers can’t make scheduled payments in the circumstances.
If you have paid for services in advance, the business may still be able to supply the services when it reopens. If this is the case, the ACCC expects the business to extend the validity period of the pre-payments to allow for the period the business was unable to provide the services.
If you make regular payments by subscription or otherwise for services which are not being provided because the business has temporarily closed, these payments should not continue to be deducted by the business.
If you would prefer to have your pre-payments refunded, you will need to check the terms and conditions of your pre-payment agreement and speak to the business to check what they may be prepared to offer.


Reviewer feedback on this answer:
It gives info on how to cancel business deals
This answer the question and give detail and examples
This answer fully relates to lay-by services for a business that is closed and thus answers the question originally asked.

Reviewer ratings:
Excellent
Acceptable
Excellent
Question: Can I apply for covid19 pandemic visa and what do I need to do it?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: Temporary visa measures supporting the agriculture sector
Working Holiday Maker visa holders
As a WHM working in the agricultural sector, can I keep working for the same employer for longer than six months?
section_content: Yes. WHMs working in the agricultural sector are already taken to have
permission from the Department to work for longer than six months with the
same employer.
Further information is available on the Department of Home Affairs
website.

Reviewer feedback on this answer:
This answer says you can but doesn't really go on to state how and it is hard to determine if it is actually about a pandemic Visa.
There is not a lot of information here.  The answer might be on topic, but it's hard to even tell.
This answer correlates to working longer than 6 months on the WHM, not who is eligible for the pandemic visa, thus making this answer invalid.

Reviewer ratings:
Bad
Bad
Bad
Question: Is there any compensation i can seek in regards to my poor performing internet service due to increased demand because of Coronavirus?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I’ve paid for a subscription service to receive sporting service – what are my rights?
section_content: 
Major sporting codes in Australia and overseas have cancelled, suspended or postponed their seasons in response to COVID-19, and this means that many popular live sports are currently not available on subscription service platforms.
If you signed up with a subscription service to receive live sports, and these live sports are no longer available, the ACCC expects that you will receive a refund or other remedy, and will not continue to be charged for your subscription while the services cannot be provided.
Under the Australian Consumer Law, businesses should not take payments for services when they know they are unable to supply those services, or will only be able to supply materially different services.
If you are not receiving what you signed up for, including concerns about any replacement services (e.g. a ‘movies’ package in substitute for live sports), you may be entitled to certain remedies under the consumer guarantees.
You should contact your subscription service provider to see if they are prepared to offer a change of plan or other remedy.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
Numerous points were given but among them is the consumer guarantee promising compensation
This answer is referencing people to talk to their service provider to ensure that something is worked out
This answer does not relate to internet service or internet service compensation for poor service.

Reviewer ratings:
Acceptable
Acceptable
Bad
Question: Are their differences payment arrangements provided to Family Day Care or In Home Care providers?

Answer passage (source: Australia):
page_title: Early Childhood Education and Care COVID-19 Frequently Asked Questions
section_headers: Family Day Care and In Home Care
Can Family Day Care and In Home Care services still access the Community Child Care Fund?
section_content: For providers currently receiving a Community Child Care Fund grant there will
be no change to this agreement. The Prime Minister's announcement of the Early
Childhood Education and Care Relief Package relates to the Child Care Subsidy
and Additional Child Care Subsidy under the previous system. Applications for
CCCF Special Circumstances Grant Opportunity previously lodged with the
department for COVID-19 related matters are currently being considered. This
grant opportunity closed on 3 April 2020.

Reviewer feedback on this answer:
This answer is just reporting what is going on with the Care Relief packet
This answer is not in line with the question asked and it is talking about Child care fund grant providers.
Talks about no change will be made.

Reviewer ratings:
Could be Improved
Bad
Acceptable
Question: Will there be any delay or priority with how my COVID-19 Pandemic event visa application is processed?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: Bridging visa holders
I am a Bridging visa holder but need some temporary support. Is there any available?
section_content: Status Resolution Support Services (SRSS) provides support for certain non-
citizens who are in the Australian community temporarily while their
immigration status is being determined. The SRSS program provides short-term,
tailored support to individuals who are unable to support themselves while
they engage with the Department of Home Affairs to resolve their immigration
status. It is not an ongoing welfare entitlement.
People who are actively engaged with the Department to resolve their
immigration status and need assistance to overcome barriers to that
resolution, may be eligible to be provided with short term support in order to
resolve that barrier.
Individuals on a bridging visa with work rights, and who have the capacity to
work, are expected to support themselves while their immigration status is
being resolved.
During the COVID-19 period, applications for support under SRSS will be
assessed on a case-by-case basis.

Reviewer feedback on this answer:
This answers the question and discusses immigration status
This information is irrelevant to the question. It does not contain any information on Covid-19 pandemic visa process as asked in the question. Instead, it provides information on Status Resolution Support Services.
This talks about SRSS which is Off point our topic

Reviewer ratings:
Acceptable
Bad
Bad
Question: What jobs can student visa holders take?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: New Zealand 444 Special Category Visa (SCV)
section_content: New Zealanders and Australians have reciprocal arrangements whereby we can
each stay and work in each other’s country.
There are over 670,000 New Zealand citizens in Australia on a TY444 visa.

Reviewer feedback on this answer:
There is not a lot of information here.  I don't think the question is really answered.
This answer does not qualify for the question, as the question asks about student visa holders, making it invalid to answer the question.
Off topic, this is more about new citizen instead of the original question

Reviewer ratings:
Bad
Bad
Bad
Question: Will a Temporary Skill Shortage visa holder maintain their visa validity if they have been stood down or their hours are reduced?

Answer passage (source: Australia):
page_title: Frequently Asked Questions
section_headers: Temporary Visa Holders
Visitor Visa Holders
section_content: Under Australian migration law, it is not possible to extend a visitor visa or
ETA. You must apply for a new visa before your current visa expires.
If you have a ‘no further stay condition’ attached to your visa, you will need
to apply to have this waived before you make any visa application.
If you cannot depart Australia as planned, check your permitted stay period,
visa expiry date and visa conditions to make sure you remain lawful in
Australia.
You can check your visa details in
VEVO, the myVEVO
app,
in your visa grant letter or your
ImmiAccount. You can check your ETA
expiry and conditions through our Check an ETA
service.
When you apply for a new visa, you may be granted a bridging visa that will
keep you lawful in Australia until a decision is made on your visa
application.
If your visa has already expired, see My visa has
expired.

Reviewer feedback on this answer:
This answer relates to a question about visitor visas, rather than temporary skilled shortage visas.
This talks about australian Visa law and not about temporary Visa holders, this answer can still be improved.
This answer is about extending a visa, which is not what the question is asking, thus making it an invalid answer.

Reviewer ratings:
Bad
Excellent
Bad
Question: Why is my telecommunications service no longer working well, and is there anything I can do about it?

Answer passage (source: Australia):
page_title: COVID-19 (coronavirus) information for consumers
section_headers: Telecommunication services
I don’t get full access to the same quality of service provided by my streaming platform or video content provider (e.g. there are limits to ultra-high definition content) – what are my rights?
section_content: 
Some video on demand providers have reduced their streaming quality to help manage the total demand on broadband networks during the COVID-19 crisis. This may result in the quality of some streamed video not being as sharp.
The reduction in quality may not be very noticeable, so we urge consumers to try to be patient with any temporary disruptions to quality.
If you still have concerns, you can seek further information from your provider and discuss potential remedies, including, for example, a change of plan if you are on a subscription service.
If you are on a subscription service and believe you are not receiving the service what you signed up for, you may be entitled to certain remedies under the consumer guarantees, depending on your circumstances.
If you have not been able to resolve things directly with your service provider, you can lodge a complaint with the Telecommunications Industry Ombudsman.


Reviewer feedback on this answer:
This answers the question and gives guidance on why certain services are how they are
This answer is most appropriate because it gives reasons why there should be issues with telecommunication due to the pandemic as well as solution to the problem.
This does not explain why Telecommunication service are not working well. this just keep talking about plans.

Reviewer ratings:
Acceptable
Excellent
Bad
Question: What payment can I get?

Answer passage (source: Australia):
page_title: Coronavirus (COVID-19) information and support
section_headers: Frequently Asked Questions
Does the Economic Support Payment go onto the Cashless Debit Card?
section_content: If you are in receipt of an eligible income support payment and you are a
Cashless Debit Card participant, the full $750 will be placed onto your
Cashless Debit Card. This is the same for other lump-sum payments. This will
apply for both rounds of payments.

Reviewer feedback on this answer:
This answer does not fully elaborate on what payments one can get, thus making it an invalid answer.
This is off topic, this is about getting help with 750$ instead of the initial question
This does not talk about the payment i can get.

Reviewer ratings:
Bad
Bad
Bad
Question: What responsibilities as my employer have at this time

Answer passage (source: Australia):
page_title: Physical distancing for coronavirus (COVID-19)
section_headers: At work
section_content: You should work from home if it works for you and your employer. If you cannot
work from home and you are sick, you must not attend your workplace. You must
stay at home and away from others.
All workplaces must develop a COVID-19 plan in line with:

the National COVID-19 Coordination Commission (NCCC) online planning tool
the Safe Work Australia National COVID-19 Safe Workplace Principles

Safe Work Australia has resources for workplaces including information about
workers’ rights.
The Department of Education, Skills and Employment
website also has information for students,
parents, education providers, job seekers and employers.
To protect yourself, your co-workers and your customers:

stop shaking hands to greet others
avoid non-essential meetings. If needed, hold meetings via video conferencing or phone call
put off large meetings to a later date
hold essential meetings outside in the open air if possible
promote good hand, sneeze and cough hygiene
provide alcohol-based hand rub for all staff
eat lunch at your desk or outside rather than in the lunch room
regularly clean and disinfect surfaces that many people touch
open windows or adjust air conditioning for more ventilation
limit food handling and sharing of food in the workplace
avoid non-essential travel
promote strict hygiene among food preparation (canteen) staff and their close contacts


Reviewer feedback on this answer:
This answer does not address the employer, and only addresses what responsibilities workers have, making the answer invalid for the question.
This answer the question about the topic and give additional information about this topic
This answer is not  talking about what employers should do hence not acceptable

Reviewer ratings:
Bad
Acceptable
Could be Improved
Question: What about work arrangements?

Answer passage (source: Australia):
page_title: Job seekers
section_headers: Mutual obligation requirements
section_content: We’ve suspended mutual obligation requirements for:

JobSeeker Payment
Youth Allowance as a job seeker
Parenting Payment
Special Benefit.

We’ll let you know when they start again.
You can still choose to:

attend phone or online appointments with your provider
do the online activities in your Job Plan.

However, it won’t affect your payment if you don’t do these things.
You still need to report your income every fortnight so we pay you the right amount. Tell us if
you report the wrong income. Tell us also about any changes in your
circumstances. If you don’t, we may pay you too much. This means you’ll have a
debt to pay back.
We may be able to exempt you from your requirements if you’re impacted by
coronavirus. If you’re in isolation at home, we’ll grant you an exemption for
up to 14 days.
For us to do this you need to tell us as soon as possible after you’re
isolated by calling us on your
regular payment line. You need to tell us why you’re isolated, for example, if
any of the following apply:

a doctor or government authority has told you to isolate yourself because of possible exposure to coronavirus
you need to isolate yourself after reading the latest health alerts from the Department of Health.

You don’t need to give us proof to support your exemption. However, if you
need to stay in isolation longer, you’ll need to call
us on your regular payment line
to update us on your circumstances.
If you’re a principal carer you may also be exempt. You may be exempt if
either:

your child’s childcare centre has closed
you’re caring for an adult with a disability or special needs whose day service or supported workplace premises closes.

You’ll need to call us on your
regular payment line to let us know.

Reviewer feedback on this answer:
Off topic, this answer is more about mutual obligations instead of the initial question
This information is irrelevant to the question. The question is asking for information on work arrangement. However, this answer contains information on cancellation of mutual obligation requirement for certain payment, reporting income and when isolated and further information on certain requirement exemption.
This talks about certain payments and it is off point of our topic.

Reviewer ratings:
Bad
Bad
Bad