Question: Should landlords be in doing anything specific to reduce contact during the COVID-19 outbreak?

Answer passage (source: UK):
page_title: Guidance Government advice on home moving during the coronavirus (COVID-19) outbreak
section_headers: Social landlords
section_content: Allocation by local housing authorities is governed by Part 6 of the Housing
Act 1996 and
authorities must have regard to statutory guidance. Registered providers of
social housing should refer to the relevant regulatory
standards
set out by the Regulator of Social Housing.
Landlords will need to consider how to carry out their activities in line with
the government’s advice on social distancing in the
workplace). Practices should also be altered in line with this wider
guidance, including:

property inspections for vacating tenants
collecting returned keys
conducting viewings
conducting tenancy sign-ups
preparing homes to be re-let

Some applicants and tenants may be anxious about moving at this time. It will
be important to ensure that they are not put under undue pressure to move, if
they are not ready or able to do so.
It will also be important to discuss with applicants and tenants their state
of health, level of vulnerability and their arrangements for moving (including
any assistance required) before proceeding with the move.
Landlords should avoid moving tenants who are showing symptoms of coronavirus
or self-isolating. There may be exceptions to this (e.g. safety reasons) and
in these scenarios landlords should speak to the local Public Health team
about appropriate infection control measures before taking any action.
Landlords should also avoid moving residents who are shielding because they
have been notified they are in the clinically extremely vulnerable group. If a
home move is required, the landlord should speak to the local Public Health
team for advice on appropriate measures to protect the resident.
Tenants seeking mutual exchange should be directed to the Advice to the public
section above.
Right to Buy
The Right to Buy is governed by Part 5 of the Housing Act
1985 which sets out the
right of eligible social tenants to purchase the home they currently rent and
occupy; and the timescales for doing this.
Tenants have the right to purchase their home within the provisions of the
legislation. The government recognises that the measures put in place to
combat coronavirus are likely to make it difficult for councils to process
Right to Buy applications within the statutory timescales.
Landlords will want to consider how best they can manage the application
process to ensure tenants are able to take up their Right to Buy within a
reasonable timescale, while acting in accordance with government guidelines on
social distancing.
This could include options around:

valuations of properties
fraud prevention measures
the issuing of documentation
using the discretion provided to them within the legislation


Reviewer feedback on this answer:
There are guidelines to assist landlords in helping reduce contact.
This answer relates to the role of the landlord during COVID-19 and what a landlord can do to reduce contact, thus making this a sufficient answer.
Directly addresses landlords and what they should do

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