response: That's too bad. Are you aware of the billing process? It involves a healthcare provider submitting claims to insurance companies for payment.
original_response: well, sometimes you gotta pay your medical bills! it's not easy for healthcare providers...they have to submit claims in order to get payment!
history: I hate US healthcare - I have so many medical bills!
knowledge: The process involves a healthcare provider submitting, and following up on, claims with health insurance companies in order to receive payment for services rendered; such as treatments and investigations.