definiens: means any disruption of a [COMPANY] User ’s access to or use of any Services or D eliverables, where disruption means an inability to access or use, or a delay in accessing or using, the Service or Deliverable, and which includes but is not limit ed to : ( a ) General unavailability of DNANexus API server s to a [COMPANY] User ; ( b ) Slowness of DNANexus platform causing disrupt ion for [COMPANY] processes or any other modules, where is defined as a service interruption where, in any [ * ] interval in which at least [ * ] API requests from [COMPANY] ’s pr oduction review user are processed, at least [ * ] of these API requests take more than [ * ] ; ( c ) Inability to allocate resources for jobs or s ubjobs within 30 minutes of an attempt by a [COMPANY] User to do so ; ( d ) Job / subjob failures ; ( e ) Inability of a [COMPANY] User to log in to the S ervices ; ( f ) Inability of a [COMPANY] User to transfer data t o and from the Services ; and, * CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SE PARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION . CONFIDENTIAL TREATMENT HAS BEEN REQUEST ED WITH RESPECT TO THE OMITTED PORTIONS