definiens: means a new release of the Development Software whi ch new release may include service packs, updates and/or new technology that Nuance generally releases to its customers as part of its Maintenan ce services which may include some feature enhancement s and/or additional capabilities ( functionality ) ov er versions previously supplied to Licensee, and typic ally is identified by an increase in the release or version number to the left of the decimal ( for example, an increase from Version 5.2 to Version 6.0 ) . Upgrades do not include new software and/or products that Nuance, i n its sole discretion, designates and markets as be ing independent from the Development Software Licensee Obligations Licensee shall be responsible for providing First L evel Support to the End - Users as follows : To receive Updates and Bug Fixes as they become ava ilable during the Maintenance Term and deploy it wi thin the Designated Application for its End - Users ; To comply with Nuance ’s procedures for problem repo rting from time to time ; * * * * * * * - Material has been omitted and filed separately with the Commission