Patent ID: 8694364
Filing Date: 2014-04-08
Classification: G06Q

Abstract:
1. A computerized system for providing a return coupon and a return coupon holder to a customer making a merchandise return at a merchant's store, the system comprising: a plurality of return coupon holders, each return coupon holder comprising a radio frequency identifier (RFID) that references electronic information regarding a merchandise return transaction, the plurality of return coupon holders further configured to hold a return coupon, wherein the return coupon is separate from the return coupon holder, and wherein the return coupon is placed into and held within the return coupon holder, both the return coupon and the return coupon holder associated with the merchandise return transaction made by a customer at a merchant's store at a point of return, wherein the return coupon is placed into the return coupon holder at the point of return, wherein the plurality of return coupon holders comprise different types, wherein a first type of return coupon holder comprising the RFID is configured to indicate a merchandise department in the merchant's store associated with one or more of the returned items, wherein a second type of return coupon holder comprising the RFID is configured to indicate a monetary value of one or more of the items returned by the customer, and wherein a third type of return coupon holder comprising the RFID is configured to indicate a duration of the return coupon held by the return coupon holder; a processor configured to receive information about the merchandise return, wherein the merchandise return comprises one or more items that the customer desires to return to the merchant; and a return coupon holder decision engine executing in one or more computer processors, in communication with the processor and with the database, wherein the return coupon holder decision engine is configured to receive the information about the merchandise return by the customer, a sensor that senses the RFID in the first type, second type or third type of coupon holder and alerts a sales clerk in the vicinity of the sensor that a merchandise return transaction has been completed.