Patent ID: 8521571
Filing Date: 2013-08-27
Classification: G06Q

Abstract:
1. A method, comprising: receiving a set of business hours corresponding to a plurality of offices in different locations from a user of an on-demand service, wherein the set of business hours include one or more exceptions to standard business hours associated with the plurality of offices: receiving a set of holiday hours corresponding to each of the offices in the different locations from the user of the on-demand service; automatically integrating the set of holiday hours into the set of business hours based on a geographical location of the plurality of offices; storing the set of business hours and the set of holiday hours in a shared database associated with the user, utilizing a processing machine; providing access to the stored set of business hours and the set of holiday hours for the user to track, at a user level; and generating a workflow for one of the offices based on the corresponding set of holiday hours and the corresponding set of business hours; wherein the set of business hours are stored in a business hours object and the set of holiday hours are stored in a holiday hours object, and further the set of holiday hours correspond to the set of business hours by linking the holiday hours object with the business hours object; wherein the set of holiday hours are utilized to suspend the set of business hours and rules associated with the set of business hours; wherein the business hours object is included in a formula that calculates times using the set of business hours that are stored in a business hours object, and the formula is used in a workflow rule.