Patent ID: 7787825
Filing Date: 2010-08-31
Classification: H04L,H04W

Abstract:
1. A provisioning server for use in a telecommunication system that serves wireless data subscribers comprising: means for receiving a first IP data packet containing first information that represents a request from a wireless mobile terminal of a wireless data user seeking to become a new subscriber of communication services provided by the telecommunication system and provisioning of the mobile terminal, where said first information contains digital data that does not represent words spoken by the wireless data user, means, responsive to receipt by said receiving means of the first information, for automatically transmitting to the wireless user second packets containing requests for information to be displayed on a screen of a device used by the wireless user in communicating with said provisioning server; said receiving means further receiving third packets from the wireless user containing responses by the user to the information sought by said second packets; means for storing said information in a database for use by a customer service representative in provisioning services for the mobile terminal of the data user where no previous registration information for the mobile terminal is accessible to the provisioning server, whereby the automated collection of needed information from a new mobile terminal is accomplished without requiring voice communication between the customer service representative and the data user.