Patent ID: 8504370
Filing Date: 2013-08-06
Classification: G10L

Abstract:
1. A voice service system comprising: a database storing a plurality of voice nodes and a plurality of voice anchors, wherein each of the plurality of voice nodes includes information to be provided to a user, each of the plurality of voice anchors are keywords of the information to be provided to the user, and each voice node includes at least one voice anchor associated with another voice node; a call connection unit to receive a voice instruction from a terminal and to transmit a voice message to the terminal in response to the voice instruction, wherein the voice message includes one or more of the plurality of voice anchors; a voice processing unit to convert the voice instruction received from the terminal into a data format and to convert an internally-created voice service document into the voice message; a grammar management unit to determine that the converted voice instruction includes data matching one of the plurality of voice anchors and an associated voice node, the grammar management unit further to extract a grammar from the associated voice node, wherein the grammar is registered as matching one of the plurality of voice anchors and expected to be spoken by a user in response to the associated voice node, wherein extracting a grammar from the associated voice node includes a document management unit for creating the voice service document from the associated voice node ; and a control unit for controlling information related to the registered voice anchor.