Patent ID: 8565409
Filing Date: 2013-10-22
Classification: H04L,H04M

Abstract:
1. A method for routing a call to a subject matter expert via a packet network, comprising: receiving, by a processor of at a customer care center, a request to route the call to the subject matter expert determined to be qualified in an area of expertise to address a specific problem of a calling customer, wherein the call is received at the customer call center as a time division multiplexing call; obtaining, by the processor, a predefined foreign location associated with the subject matter expert, wherein the foreign location comprises a location in a foreign country relative to the customer care center; and routing, by the processor, the call to a foreign internet protocol gateway of the packet network associated with the predefined foreign location to communicate with the subject matter expert based upon qualifications of the subject matter expert to address the specific problem of the calling customer, wherein the subject matter expert is serviced by an in country partner service provider, wherein the packet network comprises an internet protocol network.