Patent ID: 7647241
Filing Date: 2010-01-12
Classification: G06Q

Abstract:
1. A computer program product comprising a computer readable medium having computer-executable instructions thereon that, when executed by a computer, perform a method for quantitatively determining customer service impact of scheduling changes, the method comprising: receiving customer line item orders, each having a requested completion date, wherein each customer line item is an individual customer requested product for purchase; scheduling a scheduled completion date for each item order; selecting at least one item order, each item order having a scheduled completion date; comparing the scheduled completion date with the requested completion date for each selected item order, wherein said comparing comprises: displaying a group of customer service measurements comprising days late, value late, and value-days late, wherein selecting a customer service measurement from the group of customer service measurements; deriving a customer service impact for each selected item order based on said comparing and the selected customer service measurement; and reporting the customer service impact for each selected item order.