Patent ID: 6819777
Filing Date: 2004-11-16
Classification: B07C,G06K

Abstract:
A method, comprising:processing each of a plurality of mail pieces with at least one character recognition routine performed with a mail sorter to sort a first number of the mail pieces; determining a second number of the mail pieces are unsortable by said processing; sending a number of images to a group of operator input stations, the images each corresponding to one of the second number of the mail pieces; displaying a first one of the images on a display device for a first one of the operator input stations; routing the second number of mailpieces to a delay queue while the first one of the images is displayed on the display device; entering address information from the first one of the images with a voice input device for the first one of the operator input stations wherein said entering includes speaking at least one character of at least one of a postal code, locality designation, a house designation, an apartment designation, a suite designation, a floor designation, a post office box designation and a street designation and wherein the address information entered from the first one of the images includes a first address part; displaying the first one of the images on a display device for a second one of the operator input stations; and entering a second address part with a voice input device for the second one of the operator input stations.