Patent ID: 9087310
Filing Date: 2015-07-21
Classification: G06Q

Abstract:
1. A method for at least partially determining a final staffing schedule by scheduling a plurality of staffing resource units (SRUs) into at least one shift, with each SRU being respectively characterized by a class of a plurality of predetermined classes, the method comprising: determining a subset of to-be-simulated classes, the subset including at least one class but less than all classes of the plurality of predetermined classes; determining, at least in part by simulation performed by a simulator for simulating ticket servicing in a ticketing system, a first staffing schedule, with all staffing in the first staffing schedule being provided by scheduled SRUs being respectively characterized by a class from the subset; and converting, by the processor set, the first staffing schedule into a second staffing schedule by selectively replacing one or more of scheduled SRUs with one or more SRUs respectively characterized by a class outside the subset which is a lower class than the class of the corresponding scheduled SRU being replaced.