Patent ID: 6820118
Filing Date: 2004-11-16
Classification: G06Q

Abstract:
A method for providing an improved consistency between a systems management system (SMS) and a respective distributed application in a workflow management system (WMS) used by a plurality of people, said distributed application operating in a distributed environment in a networked computer system in order to perform a plurality of business processes, each comprising a plurality of activities, the distributed application being monitored, and each error event of hardware or software of the distributed application being handled by an event server of said SMS, said method comprising the steps of:for each error event, determining impacted business processes and activities within those impacted business processes which are impacted by said error event, including both (1) information on the impact of the error event on organization personnel monitored resources, including staff and people, of said distributed application and (2) information on the impact of the error event on information technology monitored resources, including hardware and software, of said SMS, displaying error information relating to hardware and/or software resources involved in said impacted business processes together with organzational information relating to organizational resources of said business processes, said organizational information being in turn available to a process monitor of said distributed application and including staff information, presenting said error information in conjunction with the impacted business processes impacted by said error event for achieving a business processes oriented solution to problems caused by said error event, providing a communication bridge between said SMS and said WFMS, involving said event server of said SMS into the communication bridge by involving a process monitor of said WFMS into event handling, and providing said process monitor with a set of predetermined rules in order to manage the impact of the error event on said impacted business processes.