Patent ID: 6411708
Filing Date: 2002-06-25
Classification: H04M

Abstract:
A call list update processing system comprising:a call list controller, responsive to a source of call records, each call record including at least one telephone number to be called, for establishing and storing at least one call list, each call list including at least one call record; a predictive dialer, responsive to said call list controller, for dialing at least one telephone number included in each call record of said at least one call list; and a call list update processing system for updating said at least one call list, said call list update processing system comprising: a call list update processor, said processor including a call list update file for storing call record update data received from said source of call records, said call record update data including an updated call record that corresponds to a call record in the call list, and a comparator for comparing data stored in said updated call record with said corresponding call record and for updating said corresponding call record to reflect the received call record update data wherein said source of call records includes a host processor; and wherein said call list update processor further comprises a host update file, for storing call records update data received by an agent during a telephone call with a third party until said call record update data is transmitted to said host processor by said call list update processor.