Patent ID: 8644457
Filing Date: 2014-02-04
Classification: H04M

Abstract:
1. A method for imposing a recording preference of a telephony call placed to a call center, the method comprising: prompting a user device to consent to recording the telephony call; receiving a preference response to the prompt; transmitting the preference response to a table indexed by UCID (universal call ID) and storing the preference response in the table, wherein the UCID is an identifier that corresponds to the telephony call and identifies the telephony call when the telephony call is routed from a first agent device to a second agent device; routing the telephony call to the first agent device of the call center via a PBX (private branch exchange); determining whether to record the call with the first agent device based on the preference response stored in the table indexed by UCID; routing the telephony call from the first agent device to the second agent device via the PBX; and determining whether to record the call with the second agent device based on the preference response stored in the table indexed by UCID.