Patent ID: 6078406
Filing Date: 2000-06-20
Classification: H04N

Abstract:
A method for printing a job in a printing system with a printing machine for producing a set of prints from a print job including a document with the document being delivered from a transmission job originating station to the printing machine for execution of the document, the transmission job originating station further including a troubleshooting subsystem for assisting a user to facilitate further processing of the print job in the event that one or more difficulties arise during processing of the document, comprising the steps of:(a) processing, with the printing system, at least a portion of the document;(b) in response to both an event occurring during said processing and reading, with the transmission job originating station, information preprogrammed by the user at the transmission job originating station, creating a link between the troubleshooting subsystem and the user with the user being disposed at a location remote to the transmission job originating station;(c) the troubleshooting subsystem performing a selected operation on the print job in response to an input from the user at the location remote to the transmission job originating station and storing the print job in a memory section for future execution of the print job; and(d) delivering the document to the printing machine a selected time interval after execution of said steps (a)-(c).