Patent ID: 6091805
Filing Date: 2000-07-18
Classification: G07F,H04M

Abstract:
A computerized voice response system comprising:a voice response host computer for providing audio menus;a user telephone;a user computer having a display screen and having a program to display visual menus on the user computer display screen and wherein said user computer is capable of operating independently and not in connection with said user telephone; andan interface for connecting the user telephone, the user computer and the voice response host computer, wherein said interface connects the user telephone to the voice response host computer, enabling sending signals from the user telephone to the voice response host computer, at all times the voice response host computer is connected for providing and receiving responses to audio menus and wherein the voice response host computer sends only audio messages and dual tone multifrequency signals or other audio tones to said interface which converts the dual tone multifrequency signals or other audio tones to digital signals for use by said user computer;wherein the program in the user computer causes the user computer display screen to display visual menus along with the audio menus provided to the user telephone.