Patent ID: 8898273
Filing Date: 2014-11-25
Classification: G05B,G06F,H04L

Abstract:
1. A computer-implemented method comprising: receiving electronic information transmitted from a first remote communications device of a first consumer located at the location of a first remote electronic devices, the electronic information comprising a first unique identifier electronically obtained from and specific to the first remote electronic device that is among a plurality of remote electronic devices, wherein the first remote communications device is not one of the plurality of remote electronic devices and the electronic information is transmitted from the first remote communications device of the first consumer without the first consumer knowing either: (1) any contact information for a second communications device associated with at least a first vendor responsible for the operation of the first electronic device; or (2) the individual or entity responsible for remedying an adverse event with the first electronic device; based upon the reception of the first unique identifier, automatically determining with a processor that the first consumer of the first communications device experienced an adverse event with one of the remote electronic devices; with a processor, comparing the first unique identifier against a collection of unique identifiers stored on a non-transitory computer-readable medium, wherein each unique identifier of the collection is associated with one of the plurality of remote electronic devices, to identify resolution information of the first electronic device linked to the received first unique identifier, wherein the resolution information comprises: based on, at least in part, the resolution information, automatically identifying a second communication device associated with at least a first vendor responsible for the operation of the first electronic device, wherein the second communications device is not one of the plurality of remote electronic devices; and automatically transmitting an electronic notification to the second communication device configured to notify an individual of the second communication device that a consumer has experienced the adverse event with the first electronic device.