Patent ID: 8898157
Filing Date: 2014-11-25
Classification: G06Q

Abstract:
1. A method for generating relevant search results for a user, the method comprising acts of: receiving, by a computer system, a search query related to one or more entities from the user performing a communication initiation search; receiving, by the computer system, search results from a search engine based on the search query; linking, by the computer system, the search results to a communications dataset generated based on communication metadata received from a communication system, the communication metadata including metrics pertaining to communications between one or more users and the one or more entities; and ordering, by the computer system, the search results based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search, wherein ordering the search results based on the communication dataset further comprises determining relevancy as a function of responsiveness of the one or more entities to past user queries, the responsiveness of the one or more entities determined from at least a response time associated with a successful attempt of a user to communicate with the one or more entities.