Patent ID: 6708039
Filing Date: 2004-03-16
Classification: H04M,H04W

Abstract:
A method of integrating text messaging to an outbound call campaign comprising the steps of:including a text message destination identifier associated with a text message receiving device as at least one secondary customer contact identifier in a call record associated with a customer, said call record also including a primary customer contact identifier for establishing voice communications with said customer and at least one secondary contact telephone number, wherein said secondary contact telephone number comprises a voice contact telephone number; providing a call list including a plurality of said call records to a telephone call management system including a dialer; storing at least one text message in text message memory in a text message processing system; attempting to establish voice communications with at least one customer utilizing said primary customer contact identifier associated with said customer; attempting to establish voice communications with said customer by dialing at a location remote from said customer said at least one secondary telephone contact number if voice communications cannot be established using said primary contact telephone number; automatically establishing communications with said text message receiving device utilizing said text message destination identifier in direct response to failure to establish voice communications with said customer; and transmitting at least one stored text message to said message receiving device.