Patent ID: 6856672
Filing Date: 2005-02-15
Classification: H04M

Abstract:
1. A telecommunications system comprising: a telephone exchange; a customer services terminal located at the premises of a telecommunications user; said customer services terminal having an input connected to said telephone exchange; said customer services terminal providing output telecommunications services to a plurality of telephone lines that connected to a plurality of telephone terminals and/or data terminals that are located at said premises; a plurality of components within said customer services terminal; individually ones of said plurality of components being connected to individual ones of said plurality of telephone lines; a communications interface at said customer services terminal; at least one computer connected to said communications interface; a graphic user interface operable at said at least one computer for enabling self-testing of selected ones of said plurality of components within said customer services terminal and/or loop-testing of selected ones of said plurality of telephone lines; a first field within said graphic user interface enabling selection of telephone lines and/or components within said customer services terminal; a drop-down menu within said graphic user interface enabling selection of loop-tests and/or self-test to be run relative to selected telephone lines and/or components within said customer services terminal; an apply field within said graphic user interface operable to apply selected loop-tests to selected telephone lines and/or selected self-tests to selected components within said customer services terminal; and a results field within said graphic user interface whereby test results are reported.