Patent ID: 7492879
Filing Date: 2009-02-17
Classification: H04M

Abstract:
1. A system for reducing toll charges for voice communication calls to a customer support entity having at least a first location and a second location, comprising: a connection to a toll network; a connection to a packet switched network; at least one subsystem that recognizes a call to the first location that bears a higher toll than if the call was placed to the second location; at least one subsystem that redirects the call to the second location only if a call to the first location bears a higher toll than a call to the second location; at least one subsystem that receives data packets representing voice of a caller to the customer support entity from the second location; at least one subsystem that converts the data packets into an analog signal; at least one subsystem that transmits the analog signal to a customer support representative in the first location; and at least one subsystem that converts the voice communications of the customer support representative into data packets.