Patent ID: 7401136
Filing Date: 2008-07-15
Classification: G06Q,H04L

Abstract:
1. A solutions-based computer system manufacturing process comprising: assembling distinct computer and storage system components for creation of a given solution-based product, wherein the assembling is performed by a manufacturer; assigning a solution identifier to the solution-based product, wherein the solution identifier includes a solution type and a unique identifier within the solution type, wherein there is only one solution identifier assigned to the solution based product, wherein the customer may possess multiple solution identifiers to reflect multiple solution-based products, and wherein the assigning is performed by the manufacturer; storing the solution identifier in a table, wherein the storing is performed by the manufacturer; providing the solution-based product to a customer, wherein the providing is performed after the solution identifier is assigned, and wherein the providing is performed by the manufacturer; subsequent to the providing the solution-based product to the customer, receiving a request for on-line support from the customer, wherein the request includes the solution identifier, and wherein the receiving is performed by the manufacturer; and using the solution identifier to provide on-line support of the solution-based product to the customer, wherein the using and the providing are performed by the manufacturer.