Patent ID: 9001991
Filing Date: 2015-04-07
Classification: H04M

Abstract:
1. An electronic-device-implemented method for facilitating communication of information about a user of a software application, comprising: receiving a user instruction to contact a representative associated with the software application, the instruction being provided to the user as part of the operation of the software application; subsequent to receiving the user instruction, the software application generating, by a computer, a customized identifier, wherein the customized identifier encodes information about the user and their transaction history with the software application; the software application appending, by the computer, the generated customized identifier to a telephone number associated with a representative of the software application; and enabling contact with the representative from within the software application using the telephone number of the representative appended with the customized identifier, thereby facilitating access by the representative to information about the user and their transaction history with the software application.