Patent ID: 8706533
Filing Date: 2014-04-22
Classification: G06Q

Abstract:
1. A computer-implemented method of guiding a user through a travel check-in procedure, the method comprising: receiving, at a computer system, passenger identification information associated with a passenger checking in for a travel segment and travel provider information identifying a travel provider associated with the travel segment; receiving, at the computer system, a travel provider formatted check-in status associated with the passenger; converting the travel provider formatted check-in status to provide a check-in status of the passenger, the check-in status indicating one or more of whether the passenger has already selected a seat assignment online and whether the passenger has already checked bags; selecting, from among multiple travel provider-specific rule sets that are stored for multiple different travel providers by the computer system, a set of rules that is specific to the identified travel provider; dynamically generating, at the computer system, a check-in workflow that is tailored to the passenger and the check-in status of the passenger, using the selected set of rules that is specific to the identified travel provider; providing for display on a user interface a current step in the check-in workflow, the current step corresponding to a current action in the check-in workflow to be completed by a user; and upon request of the user to continue to a next step in the workflow, providing for display on the user interface the next step in the check-in workflow, the next step corresponding to a next action in the check-in workflow to be completed by the user.