Patent ID: 6577726
Filing Date: 2003-06-10
Classification: G06Q,H04M

Abstract:
A method of using a computer telephony integration system comprising a plurality of CTI-enabled telesets connected to an ACD or telephony switch, the ACD or telephony switch being connected to a CTI middleware server; and a plurality of workstations connected to the server, said method comprising identifying a teleset to the server as a hotelling enabled teleset by transmitting a unique ID to the server wherein said identifying comprises:receiving a hostname; determining whether said hostname is included in a set of system configuration associations; recognizing a teleset associated with said hostname as being a hotelling enabled teleset if said hostname is determined to be included in said set of system configuration associations; and recognizing a teleset associated with said hostname as not being a hotelling enabled teleset if said host name is determined to not be included in said set of system configuration associations.