Patent ID: 8666054
Filing Date: 2014-03-04
Classification: H04M

Abstract:
1. A method for providing an information assistance service, comprising: receiving an information assistance request from a requester; conducting a search on a database in response to the request; retrieving a result based on said search on said database including connection at least one data sufficient for connecting said requester to a communications device associated with a desired party; storing a result of the search in association with the communication, wherein either one of or both a text or verbal exchange transcript included in said information assistance request and said retrieved result of connection data constitutes an information exchange stored in connection with said result; reviewing said information exchange stored in connection with said stored result, corresponding to at least a portion of the said text or verbal exchange transcript to derive a context of said information assistance request, said context being derived from, but not explicitly contained, in said information exchanges in the communication, wherein said context relates to, but is not the same as, said information assistance request and said connection data; and