Patent ID: 8229779
Filing Date: 2012-07-24
Classification: G06Q

Abstract:
1. A method, implemented in a computing device, for workflow management of a business process, comprising: (a) determining respective attributes of a plurality of business documents received via an input device of the computing device; (b) receiving a set of business rules associated with the plurality of business documents, wherein the set of business rules are based on the attributes of the plurality of business documents; (c) forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules; (d) forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions, wherein forming the plurality of queues comprises: attaching a service level agreement associated with the business process to a queue of the plurality of queues, wherein the service level agreement comprises a service level threshold; and generating an alert signal when a parameter for an activity associated with the queue is greater than the service level threshold; (e) determining a presence of overlapping between the plurality of queues, wherein determining the overlapping between the plurality of queues is based on: with F indicating a final score, q indicating a maximum number of the data fields of binary nature, p and c indicating two respective queues being compared and refer to a previously formed queue and a currently formed queue respectively, r indicating a maximum number of the data fields of discrete nature, r′ indicating a maximum number of classes formed within the data fields of discrete nature, s indicating a maximum number of the data fields of continuous nature, s′ indicating a maximum number of blocks formed within each data field of continuous nature, B (f) generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.