Patent ID: 8127001
Filing Date: 2012-02-28
Classification: G16H,H04L

Abstract:
1. A method comprising: receiving a session request in response to a requester initiating a communication session toward a desired role; identifying a provider who is assigned to the desired role; assigning each of a plurality of providers to one or more of at least two roles wherein the provider is one of the plurality of providers and the desired role is one of the at least two roles; receiving information bearing on whether an assignment criterion has been met; determining whether the assignment criterion has been met, wherein the provider is automatically assigned to the desired role upon determining the assignment criterion has been met; automatically de-assigning the provider from the desired role after the provider is assigned to the desired role and upon determining the assignment criterion is not met; identifying at least one provider terminal associated with the provider; and routing the session request toward the at least one provider terminal.