Patent ID: 9009307
Filing Date: 2015-04-14
Classification: G06F,H04L,Y02D

Abstract:
1. A non-transitory computer-readable storage medium having computer-executable program instructions stored thereon that when executed by a processor cause the processor to perform steps for managing alerts generated by an event monitoring system, the steps comprising: receiving from an event monitoring system an alert associated with a computing resource of a computer system monitored by the event monitoring system; determining whether to provide notification of the alert based on at least one rule of an alert ruleset; based on a decision of whether to provide notification of the alert, either initiating creation of an issue ticket corresponding to the alert in an issue tracking system or discarding the alert; wherein a rule of the alert ruleset decides whether to provide notification of the alert based on whether the alert is a duplicate alert, and wherein the rule indicates that the alert is a duplicate alert when a previous alert associated with the computing resource has been received within a predetermined time period prior to the alert and that the alert is not a duplicate alert when the previous alert has not been received within the predetermined time period prior to the alert.