Patent ID: 8595302
Filing Date: 2013-11-26
Classification: G16H,H04L

Abstract:
1. A method for monitoring asynchronous messages, comprising: receiving an asynchronous message intended for at least one first recipient from a sender's communication device; assigning a message identifier to the received asynchronous message in a monitored message table; appending the message identifier to a header of the asynchronous message header, wherein the asynchronous message header comprises a data field with information identifying a role performed by the at least one first recipient; storing information for all recipients of the message in the monitored message table corresponding to the assigned message identifier; routing the asynchronous message to the at least one first recipient's communication device; and re-routing the asynchronous message to at least one second recipient's communication device if an indication of acceptance of responsibility is not received from the at least one first recipient's communication device within a pre-determined deadline, wherein the re-routing is performed according to a routing template and a dynamic availability table, wherein: