Patent ID: 7428531
Filing Date: 2008-09-23
Classification: G06Q,Y10S

Abstract:
1. A customer information management system in combination with a plurality of lines of businesses, the combination comprising: a plurality of lines of businesses, each line of business having a database that holds respective information for operation of the respective line of business; a customer processor that inputs information from and outputs information to each of the line of businesses, the customer processor processing the information and storing information in a common database accessible to each of the plurality of lines of businesses; a plurality of adaptors, at least one respective adaptor for each particular line of business, each line of business communicating with the customer processor through a respective one adaptor associated with a particular line of business, each adapter being unique to the particular line of business, and each adaptor being adapted to: the system arranged whereby each adaptor functions as a translator between the customer processor and a single line of business to which each adaptor is associated whereby each adaptor is dedicated to a particular line of business and whereby each adaptor processes data based on a respective local protocol of each respective line of business; the distinct format, of each line of business, being respectively unique to each particular line of business in contrast to other line of businesses; the system arranged whereby the plurality of lines of businesses communicate with each other through the customer processor; the plurality of adaptors communicating with the customer processor over an information bus; and the plurality of lines of businesses communicate requests for information through its own respective adaptor over the information bus for such information that is stored in another of the plurality of lines of businesses databases as well as information stored by the customer processor in the common database, wherein the response to the request comprises information from one or more of the plurality of lines of businesses individual databases as well as information from the common database, such requested information being translated through the plurality of adaptors over the information bus back to the requesting line of business.