Patent ID: 7366731
Filing Date: 2008-04-29
Classification: G06Q,Y10S

Abstract:
1. A trouble ticket handling system including a processor, comprising: login logic configured to log a user into a plurality of trouble ticket systems, wherein each trouble ticket system services a different geographic region; a monitoring device configured to poll the plurality of trouble ticket systems for information relating to open trouble tickets in each of the trouble ticket systems; and user interface logic configured to enable the user to automatically load a proper trouble ticket from any of the plurality of open trouble tickets at the plurality of trouble ticket systems and assign the proper trouble ticket to the user, determination of the proper trouble ticket being based upon regulatory fines that are subject to being levied against the proper trouble ticket from different regulatory agencies within the different geographic regions, wherein the proper trouble ticket is subject to cause issuance of a regulatory fine from the regulatory agency in which the regulatory fine is the largest for trouble ticket pendency.