Patent ID: 8924562
Filing Date: 2014-12-30
Classification: G06F

Abstract:
1. A method, comprising: receiving, by a computing device, a request for a service level agreement (SLA), wherein the request indicates a specific combination of services and service levels selected from a group of available services and available service levels; generating, by the computing device, a unique SLA name, that is derived from the specific combination of services and service levels; determining, by the computing device and based on the unique SLA name, that the specific combination of services and service levels in the request does not match one of a group of previously-stored SLAs; generating, by the computing device, a new SLA based on the specific combination of services and service levels when the specific combination of services and service levels do not match one of the group of previously-stored SLAs; and assigning, by the computing device and to a customer, the new SLA in response to the request for the SLA.