Patent ID: 6434619
Filing Date: 2002-08-13
Classification: H04L,Y10S

Abstract:
An Internet-based customer services management system for use in a multi-technology digital communication network comprising: a network management system for logically partitioning resources of said multi-technology digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers; a service director that communicates with the network management system and through which said customers access service information respecting their virtual private network; a service director server having a relational database and means to access said network management system for retrieving configuration information therefrom and storing said configuration information in said relational database; a web browser having Internet-based access to said services director server, said web browser enabling one of said respective customers to manipulate a virtual private network allocated thereto; and report storage means to store data displayed on a screen at said browser.