Patent ID: 6490620
Filing Date: 2002-12-03
Classification: G06F,G06Q,H04L,H04M,Y10S

Abstract:
A Web/Internet based reporting system for communicating a network performance report relating to a customer's switched packet data network to the customer via an integrated interface, said system comprising:a client browser application located at a client workstation for enabling interactive Web based communications with said reporting system, said client workstation identified with said customer and providing said integrated interface; at least one secure server for managing client sessions over the Internet and supporting a secure socket connection enabling encrypted communication between said browser application client and said secure server, said secure server enabling forwarding of a request message from said client browser application and forwarding of an associated response message back to said client browser application over said secure connection; a device for receiving network information pertaining to said customer, said device then associating said customer with a corresponding one of a plurality of levels of service; and a device for periodically polling network switches pertaining to said customer's network and generating a particular network performance report relating thereto based on said one level of service, wherein said particular network performance report is assembled in a form suitable for display at said client workstation via said integrated interface.