Patent ID: 9100804
Filing Date: 2015-08-04
Classification: G06Q,H04L,H04M,H04W

Abstract:
1. A method comprising steps of: receiving at an application server a data message from a machine-to-machine (M2M) device over a mobile communication network, wherein the data message includes: wherein the received data message is received in response to the M2M device determining that an acknowledgment message in response to a sent data message is not received within a first predetermined time, and sending a similar new message after a second predetermined time, wherein the second predetermined time varies based on severity of the condition of the machine and a type of the machine; identifying an account based on the MID and the identifier of the M2M device received at the application server via the data message by correlating the MID of the machine coupled to the M2M device with subscription information stored in a database; searching the database associated with the application server for one or more possible solutions for the machine satisfying the service or alarm criterion; for each solution, matching the machine with one or more providers that can service the machine; creating a tailored response data message based on: sending to a user of the machine the tailored response data message.