Patent ID: 8307341
Filing Date: 2012-11-06
Classification: G06F

Abstract:
1. A computer program product comprising a computer useable storage medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to: detect which one of a plurality of versions of a software product is installed in an installation environment; detect a configuration of the installation environment; select a document from one or more documents that corresponds to the version of the software product installed in the installation environment; determine a subset of the selected document that includes the version of the software product installed in the installation environment and the configuration of the installation environment; compose a customized document based on the subset of the selected document, wherein the customized document is composed in response to a report by a customer of an issue with the software product; identify a potential deficiency in the customized document if the issue reported by the customer is not addressed by the customized document; identify a corresponding deficiency in the subset of the selected document from which the customized document was composed; revise the selected document to address the issue with the software product; and save the configuration and automatically update the customized document based on the saved configuration.