Patent ID: 7881471
Filing Date: 2011-02-01
Classification: H04L

Abstract:
1. A system for recording an encrypted data stream, the encrypted data comprising a contact center interaction, the system comprising: a control protocol switch interface configured to interface with a protocol switch and receive an interaction setup signal, the interaction setup signal including an exchange of encryption key information associated with an interaction; an encryption key information buffer coupled to the control protocol switch interface, the encryption key information buffer being configured to receive the encryption key information and hold the encryption key information; a data switch interface configured to interface with a data switch and receive an encrypted data stream associated with the interaction, the encrypted data stream being encrypted such that devices that do not have an encryption key associated with the encrypted data stream are inhibited from reviewing the interaction data; and a recording module configured to record the interaction; wherein the system is operable to subsequently decrypt the encrypted data stream using associated encryption key information held in the encryption key information buffer, wherein the system is not a party to the interaction, and wherein the recording module receives a duplicate media stream representing the interaction, and the encryption key information is received from the source of the duplicate media stream.