Patent ID: 6240420
Filing Date: 2001-05-29
Classification: G06Q,Y10S

Abstract:
A customer support search engine system utilized in a web server for customer service on a computer of a customer using the Internet and providing technical information on the computer to the customer, said system comprising:a product model database for storing information on product models of computers of customers, each product model information group comprising a first field including the names of product models and a second field including the names of devices constituting said product models, each device name including a pointer which indicates a path for providing information as to where detailed data with respect to said device is stored;a device database for storing, by product model, information on devices constituting said product models, said information on said devices comprising a device field including said device names and a data field for storing detailed data about the devices included in said device field;a user interface for displaying predetermined customer support items in a menu form enabling selection by a user, and allowing the user to select said customer support items and input character or numerical data through a keyboard, in order to effect said customer support; anda search engine connected to said user interface, said product model database and said device database, said search engine searching said product model database and said device database upon input data of the user being input through said user interface, and said search engine outputting corresponding data.