Patent ID: 6519246
Filing Date: 2003-02-11
Classification: H04M

Abstract:
A method of providing a remote user with access to a voice response unit, comprising the steps of:accepting access from the remote user; transmitting to the remote user, via a data network, information to be displayed, the information representing a plurality of voice response units that may be selected; receiving from the remote user, via the data network, a first selection indicating a selected one of the plurality of voice response units; establishing audio communications with the selected voice response unit, via a telephone network; receiving from the selected voice response unit, via the telephone network, an audio message indicating a plurality of options that may be selected; transmitting to the remote user, via the data network, information corresponding to the received audio message; receiving from the remote user, via the data network, a second selection indicating a selected one of the plurality of options; and transmitting to the selected voice response unit, via the telephone network, an audio signal based on the selected option.