Patent ID: 7787611
Filing Date: 2010-08-31
Classification: H04M

Abstract:
1. A method of routing a packet customer call to an agent employing a circuit telephone, comprising: establishing first and second virtual nodes on a bridging server; assigning unique identifiers to the first and second virtual nodes for addressing the first and second virtual nodes directly; associating the agent employing the circuit telephone with the unique identifier of the second virtual node; establishing, via a gateway device on the bridging server, an agent call between the first virtual node and the circuit telephone of the agent; receiving a customer call from a customer circuit phone via a gateway and a switch, wherein the customer call from the circuit telephone is converted to the packet customer call by the gateway; routing the packet customer call to the agent using the unique identifier of the second virtual node associated with the agent; and, bridging the first and second virtual nodes by establishing a connection between the first and second virtual nodes to provide for relaying telephony packets of the packet customer call and the agent call between the first and second virtual nodes; wherein the second virtual node acts as a proxy for the circuit telephone of the agent.