Patent ID: 8527314
Filing Date: 2013-09-03
Classification: G06Q

Abstract:
1. An optimum service selection assisting system, comprising: a server for performing a service selection assist for a customer receiving a service; a terminal of the customer connected to the server through a network, wherein the terminal sends service list request information having at least customer specific information to the server and displays a service list on a display unit of the terminal of the customer when receiving service list information from the server; a customer information storage unit that stores at least place information of the customer; a staff information storage unit that stores at least a current place information of each staff of a plurality of staff providing the service as staff information; and a transportation information storage unit for storing at least transportation facility time information and transportation cost information, wherein the server includes a control unit and a transceiver unit, the control unit being configured to, when receiving the service list request information from the terminal, the service list request information including priority information indicating which item in the service list is of greater priority to the customer, search and collect the place information of the customer from the customer information storage unit on the basis of the customer specific information received from the terminal, collect the current place information of each staff providing the service from the staff information storage unit, determine a component cost and a component delivery time for delivering the component at a time of request by the customer, determine move time for each staff to, at a time of request by the customer, get to the customer, the determination being made on the basis of the place information of the customer, the current place information of each staff, and the transportation facility time information from the transportation information storage unit, determine transportation cost for each staff to, at a time of request by the customer, get to the customer, the determination being made on the basis of the respective locations of each staff as compared with the location of the customer and the transportation cost information from the transportation information storage unit, calculate, for each staff, the time needed for each staff to start providing the service at a place where the customer is located, the time needed being determined on the basis of the determined move time, a current availability of each staff, and the component delivery time for the component, wherein the time needed for each available staff to start providing the service at the place where the customer is located corresponds to the component delivery time when the component delivery time is greater than the respective move time, calculate a customer service charge, which is generated on the basis of the determined transportation cost and the component cost, create service list information, which lists each available staff and indicates at least the time needed and the service charge for each staff to start providing the service at the place where the customer is located, send the service list information to the terminal of the customer via the transceiver unit for display, display the service list information on the terminal of the customer based on the priority information indicating which item in the service list is of greater priority to the customer, and receive a selection of one of the plurality of staff selected by the customer from the displayed service list information.