Patent ID: 8275650
Filing Date: 2012-09-25
Classification: G06Q

Abstract:
1. A system comprising: a self-service financial transaction device configured to at least one of: receive a check for deposit in a user's account, dispense currency from the user's account, and provide total balance of the user's account; at least one processor; and at least one memory having stored therein computer-executable instructions, that when executed by the at least one processor, cause the system to perform a method of: a communications network transmitter configured to transmit the collected transaction data, the session data, and the user wait time data to a remote computer, wherein the remote computer comprises an enhanced model determined using the transaction data, session data, and user wait time data, and further wherein the remote computer is configured to generate outputs based on the enhanced model, wherein the outputs comprise at least one of: average wait time over a predetermined time period, percentage of users with wait time below a predetermined threshold, self-service financial transaction device utilization over a predetermined time period, and number of hours where self-service financial transaction device utilization is over a predetermined threshold, and wherein the enhanced model groups the transaction data, session data, and user wait time data by self-service financial transaction device configuration, wherein the remote computer causes configuration of the self-service financial transaction device to be adjusted based on the generated outputs and predetermined user wait thresholds, and further wherein the configuration of the self-service financial transaction device is adjusted from a single walk-up to a dual walk-up when the hourly device utilization is over 60% for over 110 hours in a month in order to keep user wait time within 5 minutes for 85% of users.