Patent ID: 6278996
Filing Date: 2001-08-21
Classification: G06F,G06Q,Y10S

Abstract:
A method of handling electronic mail messages based on message content, comprising the steps of:inputting a message;generating from content of the message a set of tokens representing the content which tokens are tagged and regularized;matching each token in the set of tokens against a lexicon, resulting in a set of standard lexical tokens for the message;comparing the set of standard lexical tokens to phrase expressions in a collection of lexicon entries, wherein each lexicon entry comprises a phrase expression and an associated phrase type;identifying writer intents from the associated phrase types found in the step of comparing;selecting, from a set of action records mapping intents to actions, action records which are mapped from at least one intent and includes an associated set of actions, based on matching message intents;generating a self-consistent subset of the selected actions; andexecuting the self-consistent subset of the selected actions.