Patent ID: 7444328
Filing Date: 2008-10-28
Classification: G06Q,Y10S

Abstract:
1. A method comprising: outputting a user interface having a user-selectable portion and a plurality of panes, wherein the user interface comprises: wherein the first, second and third pane are displayed simultaneously in a window on the user interface; displaying, in the first pane, a plurality of items; selecting a message from the plurality of items in the first pane and displaying the message in the second pane; data mining the plurality of items and the message to locate keywords and map closeness of the keywords, one to another, wherein the closeness involves criteria that define relevancy between the message and each of the items; automatically searching the plurality of items based on keywords from the data mining that are contained in the message currently being displayed in the second pane to determine one or more keywords having a closeness that exceeds a threshold, wherein the one or more determined keywords facilitate the identification of one or more of the plurality of items displayed in the first pane that are relevant to the message; identifying, in the message displayed in the second pane, the one or more determined keywords; and displaying, in the third pane, one or more hyperlinks associated with the one or more determined keywords contained in the message that are selectable to navigate to one or more of the identified one or more of the plurality of items displayed in the first pane that are relevant to the message, wherein at least one of the one or more hyperlinks comprise a determined keyword.