Patent ID: 8369487
Filing Date: 2013-02-05
Classification: H04L

Abstract:
1. A method for allowing a consumer to notify emergency services in the event of an alarm condition, comprising the steps of: detecting a security event at an alarm location using an alarm system at the alarm location; the alarm system notifying an alarm monitoring service center to notify the alarm monitoring service center of the alarm event; the alarm monitoring service center generating an automated message to a consumer that an alarm event has occurred at the alarm location; the alarm monitoring service center offering to the consumer, in the automated message, a choice to notify emergency services in response to the alarm event; receiving at the alarm monitoring service center input from the consumer whether to contact the emergency services; and if the consumer indicates a desire to contact emergency service, the alarm monitoring service center automatically connecting the consumer to emergency services through the alarm monitoring service center, wherein the step of sending an automated message from the alarm monitoring service center to a consumer's cellular telephone device that an alarm event has occurred at the alarm location comprises the steps of: looking up the consumer's cellular phone contact information at the alarm monitoring service center from a database correlating alarm system location to consumer cellular phone contact information; and generating at the alarm monitoring service center at least one of an automated audio message, text message, and video message to the consumer that an alarm even has occurred at the alarm location, wherein the step of connecting the consumer directly to emergency services comprises the steps of: looking up, at the alarm monitoring service center on a database correlating emergency services contact information to alarm location data emergency services contact information corresponding to the alarm location; and connecting at the alarm monitoring service center, the consumer to emergency services by completing at least one of a cellular phone call, text message, and video message to emergency services from the consumer's cellular telephone device through the alarm monitoring service center, and wherein the step of connecting at the alarm monitoring service center the consumer directly to emergency services further comprises the steps of: looking up, on a database at the alarm monitoring service center correlating alarm location to a caller ID number for the alarm location; and appending the caller ID number to the at least one of a cellular phone call, text message, and video message made by the alarm monitoring service center to the emergency services.