Patent ID: 6574614
Filing Date: 2003-06-03
Classification: G06Q

Abstract:
A consumer feedback apparatus for collecting, analyzing, and reporting information on goods and services offered to a plurality of consumers by a provider of goods and services, comprising:a kiosk stand for being located at a provider of goods and services to a plurality of consumers for collecting at least one oral comment from at least one of said plurality of consumers; a touch-sensitive video display screen attached to said kiosk stand for being selectively operated by said at least one consumer; a controller operatively engaged to the display screen for displaying operational instructions for collecting said oral comment from said at least one consumer; a communicator for communicating said collected oral comment to an analyzer for creating a normalized representation of said collected oral comment, said normalized representation comprising a comment category, at least one descriptor, at least one dimension, an attitude, said analyzer remote from said kiosk stand; and a reporter for reporting said normalized representation in a usable format, said normalized representation selected based on at least one of said comment category, descriptor, dimension, and attitude, whereby said reporter provides usable information to the provider for responding to said oral comment.