Patent ID: 8457973
Filing Date: 2013-06-04
Classification: G06F,G09B,G10L,H04M

Abstract:
1. A method comprising: determining, via a processor, whether a voice input relates to expected input of any one of a plurality of menus different from a current menu, wherein the plurality of menus different from the current menu comprises menus at a plurality of hierarchical levels; when the voice input relates to the expected input skipping to the one of the plurality of menus; and when the voice input does not relate to the expected input: retrieving a dynamic record associated with a user, wherein the dynamic record comprises menu traversal tracks, backtracking, and an amount of time spent in a menu; identifying the voice input as from one of an expert and a non-expert based on the dynamic record; and when the voice input is from the non-expert, providing a tutorial describing how to skip to one of the plurality of menus.