Patent ID: 7383170
Filing Date: 2008-06-03
Classification: G10L

Abstract:
1. A method for interpreting automatic speech recognition (ASR) performance data, the method comprising: receiving user input that selects a log file to be processed, wherein the log file contains log records produced by an ASR system as a result of verbal interaction between an individual and the ASR system during a telephone call; and in response to receiving the user input, automatically interpreting data in the log records and generating interpretation results; wherein the interpretation results include general analysis results and exchange analysis results; wherein the general analysis results include: an identifier for the individual, a date for the telephone call, a start time for the telephone call, an overall duration for the telephone call, a cumulative duration for multiple system prompt portions of the telephone call, and a cumulative duration for multiple user reply portions of the telephone call; and wherein the exchange analysis results include: an identifier for a system prompt communicated to the individual by the ASR system, a duration for the system prompt, a user response to the system prompt, wherein the user response includes a textual representation of a verbal response from the individual, obtained through ASR, and a duration for the user response; and wherein the exchange analysis results explicitly tie together the identifier for the system prompt, the duration for the system prompt, the user response, and the duration for the user response by grouping the identifier for the system prompt, the duration for the system prompt, the user response, and the duration for the user response together in a row.