Patent ID: 8934866
Filing Date: 2015-01-13
Classification: H04L,H04W

Abstract:
1. A method for assisting a subscriber to perform self-care diagnostics and correction on a mobile device for troubleshooting and correcting the mobile device issue, the method comprising: accessing a self-care diagnostic and corrective application on the mobile device in response to an action from the subscriber; displaying a menu option upon accessing the self-care diagnostic and corrective application; communicating a selected menu option to a communication endpoint server; receiving diagnostic dynamic workflow in response to the selected menu, wherein the diagnostic dynamic workflow guides the subscriber through a series of tasks on the mobile device; executing the diagnostic dynamic workflow on the mobile device; transmitting a result of the executed diagnostic dynamic workflow to the communication endpoint server; receiving at least one corrective action script in response to the result; and translating the at least one corrective action script into a set of the mobile device specific get/set/exec commands.