Patent ID: 8874962
Filing Date: 2014-10-28
Classification: G06F

Abstract:
1. A diagnostic handling server communicatively connected with a plurality of electric appliances, the diagnostic handling server comprising memory and a processor configured to operate the following modules: a first storage module configured to receive, from the plurality of electric appliances, diagnostic data on a diagnosis item predetermined for each of the electric appliances and dissatisfying item data on a user's dissatisfaction with that electric appliance, and to store the diagnostic data in relation to the dissatisfying item data; a second storage module configured to extract common dissatisfying item data from the dissatisfying item data received from the plurality of electric appliances, and to extract and store a diagnostic data feature point corresponding to the extracted common dissatisfying item data; a receiving module configured to receive, from one electric appliance of the plurality of electrical appliances, a search request in relation to a specific dissatisfying item and diagnostic data of the one electric appliance; a first extraction module configured to compare, in response to the search request, the dissatisfying item from the search request to the dissatisfying item data, and to extract the same dissatisfying item data as the dissatisfying item from the search request; a comparison module configured to read out the diagnostic data feature point corresponding to the extracted dissatisfying item data and to compare the diagnostic data feature point with the diagnostic data of the one electric appliance; and a second extraction module configured to extract diagnostic handling information for the one electric appliance based on a comparison result; wherein the specific dissatisfying item identifies poor performance of the one electric appliance during operation of a set of normally-running applications on the one electric appliance.