Patent ID: 6449646
Filing Date: 2002-09-10
Classification: G06F,H04M,H04Q

Abstract:
A method of routing multi-media transactions message, the method including:storing a first transaction message of a first media type at a first transaction processing system, and storing a second transaction message of a second media at a second transaction processing system; generating a first queue request, representative of the first transaction message, upon receipt of the first transaction message at the first transaction processing system; generating a second queue request, representative of the second transaction message, upon receipt of the second transaction message at the second transaction processing system; and queuing the first and second queue requests within a queuing mechanism; and allocating each of the first and second transaction messages to a resource, wherein the allocating of the first and second transaction messages to the resource comprises issuing the first and second transaction messages from the first and second transaction processing systems to the resource upon respective allocations of the first and queue requests to the resource, wherein the resource comprises first and second resource agents, and wherein the allocating includes allocating the first and second transaction messages from the queuing mechanism to the first and second resource agents according to respective first and second sets of rules associated with the first and second resource agents.