Patent ID: 8792631
Filing Date: 2014-07-29
Classification: H04M

Abstract:
1. A method, comprising: receiving, at a customer support system, a customer request that is received from a customer; requesting, by the customer support system, information pertaining to at least one of a plurality of customer attributes about the customer in response to receiving the customer request; receiving, at the customer support system, the plurality of customer attributes associated with the customer, wherein the plurality of customer attributes includes a location associated with the customer, a native language of the customer, and a preference of the customer, and wherein the preference of the customer comprises at least two of a favorite sports team, a favorite type of food, a favorite type of pet, and a favorite vacation location; retrieving, by the customer support system from a service representative attribute database, a plurality of service representative attributes associated with a plurality of available service representatives, wherein the plurality of service representative attributes of the service representative attribute database are stored in a memory, and wherein the retrieved plurality of service representative attributes uniquely correspond to the plurality of customer attributes; comparing, by the customer support system, the plurality of customer attributes with corresponding ones of the plurality of service representative attributes; identifying, by the customer support system, a “best match” service representative from the plurality of available service representatives based upon the comparison of the plurality of customer attributes with the corresponding ones of the plurality of the service representative attributes; presenting information provided by the customer support system to the identified “best match” service representative pertaining to the preference of the customer; and automatically establishing a phone call connection, by the customer support system, between the identified “best match” service representative and the customers; wherein the method further comprises: