Patent ID: 8166162
Filing Date: 2012-04-24
Classification: G06F,H04L

Abstract:
1. A method of automating event detection in a communications network, comprising: correlating reports, issued by users experiencing at least one of an outage and a performance degradation for a service provided by a service provider, to identify a network element associated with the at least one of the outage and the performance degradation; determining whether a predetermined threshold is crossed based on the reports; adaptively resetting a customer-facing portion of the network element associated with the reports, based on determining whether the predetermined threshold is crossed; retesting the network element to determine whether an issue associated with the at least one of the outage and the performance degradation is resolved; and creating a network ticket when the retesting results in a determination that the issue associated with the at least one of the outage and the performance degradation is not resolved.