Patent ID: 9185005
Filing Date: 2015-11-10
Classification: G10L,H04L

Abstract:
1. A method to determine a quality-of-experience (QoE) metric for a network communication involving a participant, comprising: receiving a media signal from the network communication; extracting an experience indicator from the media signal, wherein the experience indicator is generated based on the participant's subjective experience of a service quality from using the network communication; evaluating the experience indicator; after evaluating, upon a determination that the experience indicator illustrating the service quality of the network communication is subpar, retrieving a quality-of-service (QoS) metric; and upon a determination that the retrieved QoS metric illustrating the service quality of the network communication is subpar, determining the QoE metric for the network communication based on the evaluated experience indicator and the retrieved QoS metric for the network communication.