Patent ID: 8000320
Filing Date: 2011-08-16
Classification: H04L,H04M

Abstract:
1. A software-based method that allows users to access an information site or an application site on the internet by one or more client devices comprising a telephone, a mobile phone and a data device, the method comprising the steps of: performing a transaction session by accessing a data source in multiple phases, the data source comprising at least one of the information site and the application site, the transaction session comprising at least one client interaction session and a data source interaction session, the client interaction session comprising a data access session with the client device, the data source interaction session comprising a session corresponding to the data source, the multiple phases comprising different client interaction sessions via the one or more client devices to participate in at least part of the transaction session, the data source interaction session being maintained separately from the different client interaction sessions and maintained even if the different client interaction sessions are terminated before completion of the transaction session; storing session data relating to the transaction session in a memory device, the session data comprising user identification data for associating the transaction session to a user participating in the transaction session, the session data being saved at different steps of the transaction session; and using the stored session data to allow the user to terminate a call that constitutes one of the multiple phases before completion of the transaction session, and establish another call at a later time to continue the transaction session with one of the information site and the application site during another one of the multiple phases.