Patent ID: 8621067
Filing Date: 2013-12-31
Classification: H04L

Abstract:
1. A computer-readable non-transitory storage medium comprising instructions which, responsive to being executed by a processor, cause the processor to perform operations comprising: detecting at a first gateway a connection failure between the first gateway and an access node to a service provider network, wherein the first gateway is communicatively coupled between the access node to the service provider network and a first end user device associated with the first gateway, wherein the first gateway is part of a first local network; accessing at the first gateway a database of the service provider network responsive to detecting the connection failure, wherein the database identifies a second gateway that is communicatively coupled to the first gateway and is communicatively coupled to the access node, wherein the second gateway is part of a second local network; selecting the second gateway from the database, wherein the second gateway supports a primary management queue and a primary self-care queue for handling messaging traffic between the second local network and the service provider network, and wherein the second gateway is not part of the first local network; transmitting connection signals from the first gateway to the second gateway to establish a self-care channel between the first gateway and the second gateway, wherein the second gateway designates an alternative management queue and an alternative self-care channel for routing messaging traffic between the first end user device and the service provider network via the first gateway and the second gateway, wherein the routing of the messaging traffic is according to a priority designation; routing self-care traffic from the first gateway to a self-service portal through the alternative self-care channel of the second gateway to support diagnostic features; receiving an update of one of firmware, software, or policy associated with the first gateway via the alternative management queue of the second gateway, wherein the alternative management queue handles management traffic for the first gateway; and transmitting data associated with user-reporting of the connection failure to the service provider network through the self-service portal.