Patent ID: 8996471
Filing Date: 2015-03-31
Classification: G06F,Y10S

Abstract:
1. A method for providing helpful content associated with a program alert, the method comprising: periodically retrieving a help file comprising help content associated with at least one parameter uniquely identifying events associated with a client computer, wherein periodically retrieving the help file comprising the help content comprises: generating the program alert; consulting a remote control file to determine an assert identifying code which identifies an occurred assert associated with the program alert; determining whether help content should be provided regarding the program alert; in response to determining that the help content should be provided, determining whether to flag a program code based upon the assert; using a computer to display the help content; determining whether the program alert is a reportable event; in response to determining that the reportable event has occurred, consulting the help file to determine whether the event should be reported; and if the event is to be reported, collecting data identified by the help file as an event report.