Patent ID: 6601034
Filing Date: 2003-07-29
Classification: G06Q,Y10S

Abstract:
An apparatus comprising:a computer implemented cross-industry, cross-function decision management system applying strategies to determine actions to be taken with respect to clients of an organization, monitoring performance of the applied strategies based on the taken actions, and refining the strategies in accordance with the monitored performance to increase client value over time to the organization, the decision management system having a decision engine to apply the strategies and refine the strategies, the decision management system having a software architecture including a common code layer including a common code kernel simultaneously operable on first and second hardware platforms based on different technical standards, respectively, the common code kernel being the same code across the first and second hardware platforms and providing software processing to interpret and apply the strategies, the common code layer including the decision engine; a processing platform layer including a first software module supporting a processing mode for the first hardware platform, and a second software module supporting a processing mode for the second hardware platform; and a data architecture layer including a first data module supporting data storage and access by the first software module, and a second data module supporting data storage and access by the second software module, wherein the processing platform layer is above the data architecture layer and the common code layer is above the processing platform layer in the software architecture, the common code layer, the processing platform layer and the data architecture layer thereby operating together to allow the decision management system to operate cross-platform.