Patent ID: 7039041
Filing Date: 2006-05-02
Classification: H04L,H04M

Abstract:
1. A communications system comprising: one or more telephony components; one or more data network components configured to provide operations relating to data communications; a process management system configured to manage the telephony components and the data network components; and a network interface configured to provide access to users to the telephony components, data network components, and process management system wherein the process management system includes: a process automator configured to generate an automated business process for the one or more telephony components, the one or more data network components, and the network interface, an analyzer configured to provide real-time monitoring of the one or more telephony components and the one or more data network components, and a plurality of connectors configured to provide connections between the process management system and the one or more telephony components, the one or more data network components, and the network interface.