Patent ID: 8824652
Filing Date: 2014-09-02
Classification: H04L,H04M,H04W

Abstract:
1. A computer based method comprising: provisioning a virtual number based on number information received for the virtual number; receiving mapping information for the virtual number, the mapping information comprising authentication data for identifying at least one of an authorized operator of a given telephonic device and an authorized telephonic device; storing the virtual number in a mapping table in association with the received mapping information; receiving authentication information from a target telephonic device in response to a request for administrating a controlled call with the virtual number, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device; authenticating the target telephonic device as the operator device based on agreement of the authentication information received from the target telephonic device and the mapping information stored in association with the virtual number in the mapping table; receiving, from the operator device, device information corresponding to the first contact device and the second contact device for setting up the controlled call; and transmitting instructions for: