Patent ID: 7881703
Filing Date: 2011-02-01
Classification: G06F,H04L,H04M,H04W

Abstract:
1. A method of permitting a mobile phone associated with a subscriber to locally perform an action on the mobile phone, wherein the subscriber's mobile phone is coupled wirelessly to a wireless cellular network, wherein the wireless cellular network is coupled to a customer support call center, and wherein the wireless cellular network is also coupled to a server configured to receive calls, the method comprising: receiving at the server an indication of a voice call from the subscriber's mobile phone, wherein the subscriber's voice call is associated with a request for information or assistance; determining at the server whether the subscriber's voice call should be intercepted and handled automatically by the mobile phone; if the subscriber's voice call is not to be intercepted, then allowing the subscriber's voice call to continue for processing by the customer support call center; if the subscriber's voice call is to be intercepted, then intercepting the subscriber's call and redirecting or rerouting the subscriber's call back to the mobile phone for local processing at the mobile phone, wherein the redirecting or rerouting of the subscriber's call is performed after a voice call connection is indicated to the server via the wireless cellular network;