Patent ID: 9148770
Filing Date: 2015-09-29
Classification: H04M,H04W

Abstract:
1. A method to prioritize telephone calls comprising: determining, by a computer processor, a location of an emergent event; receiving two or more telephone calls by the computer processor at a PSAP (Public Safety Answering Point), and for each call, and before at least one call is answered; determining for each call, by the computer processor, whether or not a caller is proximate to a determined location of the emergent event and moving; and based on the determined caller proximity and movement, resequencing, by the computer processor, a call wait queue prioritizing at least one of the two or more calls that is proximate to a determined location of the emergent event and stationary relative to the determined location of the emergent event over at least one other call that is moving relative to a determined location of the emergent event; and obtaining, by the computer processor, one or more of history information, cell tower registration information and triangulation information.