Patent ID: 6564227
Filing Date: 2003-05-13
Classification: G06F,H04M,Y10S

Abstract:
A customer supporting system utilizing information concerning at least one apparatus placed at a customer and supporting the customer, comprising:a customer supporting center collecting customer information using a communication line, and storing or transferring the information; and at least one customer-information utilization system connected with said customer supporting center via a communication line, utilizing the information from said customer supporting center, and supporting the customer, wherein said customer supporting center comprises a collection and delivery part collecting and distributing used-amount information and quality information of said at least one apparatus, the used-amount information indicating real customer usage of the apparatus and the quality information indicating a real state or condition of the apparatus, and an apparatus information storing part storing the used-amount information and quality information as it is or after modifying it; and said customer-information utilization system utilizes the used-amount information and quality information collected by said customer supporting center, and supports the customer.