Patent ID: 6463149
Filing Date: 2002-10-08
Classification: H04L,H04M,H04Q

Abstract:
In a computer system, a method for routing information to a live agent that is also routed via the Internet to a live Internet user, the method comprising:receiving a request for information at a server from an Internet browser on a first computer associated with the live Internet user; sending the requested information to the Internet browser on the first computer; receiving a request at the server from the live Internet user, via the Internet browser on the first computer, that a live agent be connected to the live Internet user's phone number; calling by the server a telephone number associated with the live agent; sending the information sent to the Internet browser on the first computer to an Internet browser on a second computer associated with the live agent; establishing a telephone connection between the live Internet user and the live agent; and if, during the telephone connection between the live agent and the Internet user, additional information is sent to the browser on the first computer for display to the Internet user, sending the browser on the second computer the additional information for display to the live agent.