Patent ID: 8275545
Filing Date: 2012-09-25
Classification: G03G,H04M

Abstract:
1. In a remote troubleshooting environment, a system for communicating between a remote troubleshooter, that is remote from a device that provides at least one function, and a user, that is proximate to the device, said system comprising: a communication element, adapted to be worn by the user, that facilitates audio communication between the user and the remote troubleshooter, the communication element being located proximate to the device, and providing location data to the device, wherein the communication element is placed in an initialization location proximate to the device to establish a datum point utilized as an origin for orientation of the communication element relative to the device such that movement of the communication element relative to the datum point is recognized as a location of the user proximate to the device; and a remote computer accessible to the remote troubleshooter that displays the location of the communication element relative to the device based on the location data; wherein the communication element relays servicing instructions to the user from the remote troubleshooter for performing on a component of the device based on the location data.