Patent ID: 8615574
Filing Date: 2013-12-24
Classification: H04L

Abstract:
1. A system for receiving an after sales service (AS) request from a subscriber station connected to a network and controlling and managing at least one of the subscriber station and associated network devices in response to the AS request, the system comprising: a server comprising a hardware processor, the server configured to: store information on the AS request from the subscribed station, to store information on the subscriber station that transmits the AS request, and to hierarchically store information on network devices including an access point (AP), a concentrator, and a concentration switch, which connect the subscriber station to the network; and provide the hierarchically stored information on the subscriber station and the information on the network devices in the database server according to a received predetermined data request; and a control and managing terminal configured to receive the information on the subscriber station and the network devices based on the information on the AS request, to generate combined state information by combining the received information on the subscriber station and the received information on the network devices, to provide the combined state information of the subscriber station and the network devices in a hierarchical manner and in a web format, and to remotely control and manage at least one of the subscriber station and the network devices in response to an input made based on the provided combined state information, wherein the control and managing terminal is configured to transmit a predetermined control message to at least one of the network devices used to connect the subscriber station to the network, receives a message in response to the transmitted control message, updates the combined state information according to information contained in the received response message, and provides the updated combined state information in the hierarchical manner and in the web format to the manager.