Patent ID: 6456711
Filing Date: 2002-09-24
Classification: H04M

Abstract:
A method for placing a call intended for one of a group of Enhanced Network Users (ENUs) on hold in which a calling party selects the type of service which is provided to the calling party while the calling party is on hold, the call being placed to the ENU via a Distributed Feature Network (DFN), the DFN comprises a plurality of feature boxes, each feature box being created in response to a need for a particular communication feature, the method comprising the steps of:receiving a call intended for one of a group of ENUs; providing a caller associated with the call with a list of options for services to be engaged by the caller while the caller is on hold; receiving the caller's selection of a hold option; in response to the caller's selection, creating a feature box for providing the caller with the selected service option, the created feature box being added to the DFN; and connecting the call to the created feature box.