Patent ID: 6968368
Filing Date: 2005-11-22
Classification: H04M

Abstract:
1. A method of obtaining audio information through the Internet by a plurality of agents of an automatic call distributor, where each agent of the plurality of agents is situated at a respective remotely located agent terminal of the automatic call distributor, such method comprising the steps of: transmitting a sign-on request from a remotely located terminal of a first agent of the plurality of agents to a server of the automatic call distributor through the Internet notifying the server that the first agent is ready for receiving calls; retrieving a universal resource locator of a web file server containing the audio information needed by the first agent, said web file server being located on a remotely located terminal of a second agent of the plurality of agents of the automatic call distributor; and downloading the audio information through the Internet from the web file server specified by the universal resource locator from the remotely located terminal of the second agent to the remotely located terminal of the first agent.