Patent ID: 7218629
Filing Date: 2007-05-15
Classification: H04L,H04M

Abstract:
1. A method for initiating a telephone communication using a computer call assistant program in an integrated system providing voice and data communications to a plurality of users, comprising the steps of: initiating the execution of the call assistant program of a user on a PC of the user; registering the call assistant program for the user with the integrated system, wherein status/control packets are exchanged between the call assistant program and the integrated system; displaying at least one icon on the PC of the user that presents status information regarding a telephone extension assigned to the user; displaying user-highlighted content on the PC of the user; detecting activation of the at the least one icon; extracting a telephone number with the call assistant program of the user from the user-highlighted content; sending a telephone call initiation control packet from the call assistant program to the integrated system; and initiating a telephone call via a telephone assigned to the user based on the extracted telephone number, wherein the integrated system controls the telephone assigned to the user.