Patent ID: 9025741
Filing Date: 2015-05-05
Classification: H04M

Abstract:
1. A non-transitory computer readable medium storing computer program instructions, which, when executed on a processor, cause the processor to perform operations comprising: detecting that a presentation of a voicemail message to a subscriber has been interrupted, resulting in an interruption; responsive to the detecting, recording departure data comprising a departure mark that corresponds to the interruption; receiving a selection of an option to resume presentation of voicemail processing from the departure mark; adjusting the departure mark based on a duration of the interruption to an intermediate location that is after a beginning of a voicemail message and before a point that corresponds to the interruption, wherein an amount by which the departure mark is moved toward the beginning of the voicemail message is in direct relation to a length of the interruption; resuming presentation of the voicemail message according to the departure data based on the selection of the option; detecting that communications with the subscriber have been changed from an on-hold state to an off hold state; responsive to the detecting that communications with the subscriber have changed, resuming presentation of the voicemail message according to the departure data; detecting that the communications with the subscriber are on hold by receiving from a communication system a first session initiation protocol Re-INVITE message; and detecting that the communications are off hold by receiving from the communication system a second session initiation protocol Re-INVITE message.