Patent ID: 7020618
Filing Date: 2006-03-28
Classification: G06Q,G16H

Abstract:
1. A method for generating a service plan that describes a plurality of services and associated workflow for a customer using a computer based system comprising the steps of: creating the service plan, the service plan including a plurality of structured sentences for each of a plurality of specific needs of a particular customer in an electronic storage area, wherein some of said plurality of structured sentences have a subject and an attribute contained therein, wherein the plurality of structured sentences together form a part of the service plan, said plurality of structured sentences including structured sentences for services, each structured sentence for service identifying a needed service corresponding to one of the specific customer needs; creating the electronic workflow in addition to the service plan, which is adapted to assist in providing each needed service, the step of creating the electronic workflow including the step of using certain ones of said structured sentences for service to create a workflow process instance for each needed service, wherein at least certain ones of the workflow process instances include a plurality of tasks corresponding to steps for providing one of the services to the particular customer, which one service relates to the corresponding structured sentence for service; and electronically inputting answers to questions, wherein the electronically input answers to questions also causes a change to the one sequence invoked within the one workflow process instance, and wherein the step of electronically inputting answers to questions is performed by the customer.