Patent ID: 8645248
Filing Date: 2014-02-04
Classification: G06Q

Abstract:
1. An integrated customer communications computer system, comprising: at least one computer database; and a communications computer system, in communication with said at least one database and at least one component of an account opening system, and configured to provide outbound customer communications, wherein the communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from said at least one component of the account opening system, and static content for the templates received from a content repository, and wherein the communications computer system includes: wherein the interface for managing the templates is configured to provide a user functionality to create, preview, edit, maintain and delete communication templates for different channels, define what data items are included in the communication, insert dynamic variables that vary by at least one of channel and communication type, define a source of the dynamic data for the communication, and make deployments to various environments for validation.