Patent ID: 7899893
Filing Date: 2011-03-01
Classification: H04L

Abstract:
1. A computer-implemented system for proactive monitoring of performance parameters in a communication network, the system comprising: a computer implementing a message source parser module for examining an exception message sent by a first network switching element in the communication network, the exception message related to a quality of service provided by the first network switching element to corresponding first customer premises equipment via a first user network interface (“UNI”) comprising a plurality of UNI network components, and for determining a first UNI network component to which the exception message relates, the first UNI network component included in the plurality of UNI network components implementing the first UNI providing communication service between the first network switching element and the corresponding first customer premises equipment, the exception message not indicating that the first UNI is implemented in part by the first UNI network component; a translator module implemented by the computer and communicatively coupled to the message source parser module, the translator module being operative to identify that the first UNI comprises the first UNI network component determined by the message source parser module to be related to the exception message even though the exception message did not indicate that the first UNI is implemented in part by the first UNI network component; and a message recording module implemented by the computer and communicatively coupled to the translator module, the message recording module being operative to post information from the exception message to a data record corresponding to the first UNI identified by the translator module, the data record accessible to accumulate the posted information from the exception message with other posted information from another exception message determined to be related to another UNI network component also implementing the first UNI to prioritize whether to perform maintenance for the first UNI proactively before any problem associated with the first UNI is detectable by a user associated with the first UNI, and at least one of hardware and hardware processor, wherein the message source parser module, translator module, and message recording module are implemented by the at least one of hardware and hardware processor.