Patent ID: 8145646
Filing Date: 2012-03-27
Classification: G06Q

Abstract:
1. A method, comprising: receiving, at a message processing system comprising a processor and a memory, a message from an originator, wherein the message identifies a particular service of a plurality of services; selecting a set of potential responses to the message at the message processing system based on the particular service identified in the message; retrieving account information related to the originator of the message at the message processing system, the account information identifying subscribed services associated with the originator of the message; determining whether the originator of the message subscribes to the particular service identified in the message based on the account information; filtering the set of potential responses at the message processing system to provide a filtered set of responses, wherein the set of potential responses is filtered based on whether the originator of the message subscribes to the particular service identified in the message; and when a first response of the filtered set of responses has a confidence level that exceeds a threshold confidence level, sending the first response from the message processing system to the originator of the message without sending the filtered set of responses to an agent.