Patent ID: 7698162
Filing Date: 2010-04-13
Classification: G06Q

Abstract:
1. A computer-readable medium tangibly embodying computer-executable instructions which when executed by a computer processor perform a customer satisfaction method comprising the steps of: automatically sending, according to a predetermined schedule, open-ended queries to customers as to whether the customers have any problems with goods or services provided by a provider that have not been resolved to each customer's satisfaction, wherein a query includes a user interface for receiving open-ended responses input from the customers; receiving responses from customers to the queries; analyzing responses from customers to identify a customer problem; transmitting the identified customer problem to a problem solver for resolution; receiving a solution to the identified customer problem from the problem solver; transmitting the solution to the customer; and sending a query to the customer requesting verification that the problem has been solved; wherein the method first identifies a problem by analyzing a customer response to an open-ended query, solves the identified problem, and then has the customer verify that the identified problem has been solved.