Patent ID: 6816589
Filing Date: 2004-11-09
Classification: H04M,H04Q

Abstract:
In a communication network of an organization, a method for at least one automatically assigning, deleting or revising a role of a person with reference to communication groups of the communication network, the method comprising:assigning group name identifiers to respective communication groups; associating predetermined roles and respective group phone numbers to the group name identifiers; generating user data files for respective users of the communication network; including in each user data file at least one role identifier; generating a role list data file; automatically associating respective ones of the users with a predetermined one or more of the communication groups according to the at least one role identifier, wherein the user is at least one of assigned deleted, or the role of the user is revised within the communication group in accord with the status of the at least one role identifier; associating a plurality of communication agents with the communication groups; associating a plurality of user agents with one of the users; adapting the communication agents to receive incoming calls identified by the respective group phone numbers; accessing the role list data file to identify the respective users associated with the communication groups; routing the incoming calls to the associated user agents; and modifying said role list data file, to at least one of remove a user from a group, add a user to a group and revise the role of a user in a group.