Patent ID: 7532581
Filing Date: 2009-05-12
Classification: H04L,H04M

Abstract:
1. A method of detecting and reporting poor voice quality for use by a gateway device in communication with a telephone and a network, the method comprising: facilitating a connection between the telephone and a remote telephone via the network; detecting a poor voice quality indictor during the connection; in response to the detecting of the poor voice quality indicator, starting a capturing of, for a pre-determined period of time, telephone voice data being exchanged between the gateway and the telephone, network voice data being exchanged between the gateway and the network, and gateway parameters; packetizing the telephone voice data, the network voice data and the gateway parameters into a plurality packets having a network address of a network storage; transmitting the plurality packets destined for the network storage via the network; and stopping the capturing of the telephone voice data, the network voice data and the gateway parameters when the pre-determined period of time expires.