Patent ID: 6804670
Filing Date: 2004-10-12
Classification: G06F,Y10S

Abstract:
A method for automatically classifying frequently asked questions, comprising:generating a dictionary including a subset of words contained in a document set based on a frequency of occurrence of each word in the document set; generating a count of occurrences of each word in the dictionary within each document in the document set; partitioning the set of documents into a plurality of clusters, each cluster containing at least one document; for each cluster, sorting dictionary terms with reference to occurrence frequency within the cluster; determining a search space by selecting candidate dictionary terms within a desired depth of search; selecting a plurality of terms from the candidate dictionary terms that correspond to a predetermined level of detail; identifying a set of examples containing the selected set of terms; setting the identified set of examples as a frequently asked question; wherein setting the identified set of examples includes the step of determining if the number of identified set of examples exceeds zero; and wherein if the number of identified set of examples exceeds zero, selecting an overlap between the identified set of examples and other sets of examples is less than a predetermined value, P, then setting the identified set of examples as a frequently asked question.