Patent ID: 6628778
Filing Date: 2003-09-30
Classification: H04M

Abstract:
A relay method in an automatic relay system to be connected via a public network to a node used by a customer, and to relay an incoming call from said node to one of a plurality of telephone answering windows, comprising the steps of:upon reception of an incoming call from said node, searching a telephone answering window data base holding business hours and telephone numbers of respective telephone answering windows for a telephone answering window available at time of reception of the incoming call; if a telephone answering window available at the time of reception of the incoming call is found, reading the telephone number of said telephone answering window as a relay destination from said telephone answering window data base, and calling said telephone answering window as the relay destination; and after establishment of communication with said telephone answering window as the relay destination, starting relay of communication between said node and said telephone answering window as the relay destination to provide telephone answering window service to the customer.