Patent ID: 6459781
Filing Date: 2002-10-01
Classification: H04M

Abstract:
A call distribution system including a plurality of extension terminals, at least one of which has a display, and a main unit connectable to the plurality of extension terminals via extensions and connectable to a network via an office line, and which has a call distribution function of grouping the plurality of extension terminals and distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said main unit comprising:processing condition management means for monitoring a processing condition of the incoming calls, and storing data indicating the processing condition of the incoming call; and display control means for receiving a predetermined processing condition display request output from said at least one extension terminal generating display data for displaying the data which is requested with the processing condition display request and thus retrieved from the data indicating the processing condition and stored in said processing condition management means, and supplying the display data to said at least one extension terminal so that the display data is displayed on the display of said at least one extension terminal.