Patent ID: 9049197
Filing Date: 2015-06-02
Classification: H04L,H04M,H04Q,H04W

Abstract:
1. A method for handling call recording failures for a contact center comprising: receiving by a processor information on a first media controller currently assigned to a telephony call, the first media controller bridging a first media path between the first and second communication devices and recording, into a storage device, media exchanged in the first media path during the telephony call; detecting by the processor failure of the first media controller during the telephony call, wherein the failure of the first media controller tears down the first media path; and in response to detecting the failure, bridging by the processor a second media path between the first and second communication devices until a second media controller is identified; and in response to the second media controller being identified, signaling the second media controller to bridge and record media exchanged during the telephony call.