Patent ID: 8346597
Filing Date: 2013-01-01
Classification: G06Q

Abstract:
1. A method for managing business performance at an individual customer-level, the method comprising: monitoring, via a computing device processor, a plurality of business performance metrics associated with a customer, wherein the business performance metrics are monitored on a continuous ongoing basis, within all aspects of the business including all business units, business lines, subsidiaries, divisions, product lines and service lines; dynamically determining, via a computing device processor, one or more business-wide customer impact trends based on the monitoring of the plurality of business performance metrics, wherein a customer impact trend is defined as one of a predetermined rate of movement in a business performance metric over a predetermined time period or a predetermined consistent rater of a business performance metric over a predetermined time period; determining, via a computing device processor, that one or more of the one or more customer impact trends warrant a customer impact alert, wherein the determination is based on at least one of a type of customer impact trend, rate of the customer impact trend or the business line or product affected by the customer impact trend; and responsive to determining that the customer impact alert is warranted, determining, via a computing device processor, one or more recipients for the customer impact alert, wherein recipients are determined based on a type of the customer impact trend; and communicating, via a computing device, the customer impact alert to the determined recipients; and storing, in a computing device memory, the one or more customer impact trends.