Patent ID: 6929177
Filing Date: 2005-08-16
Classification: G06Q,G07F,G07G

Abstract:
1. A computer implemented method for evaluating the performance of a hardware component connected to a point of sale (POS) station, comprising the steps of: receiving an input indicative of the operation of the hardware component at the POS station; recording an entry record in response to the input received, the entry record including a time stamp; determining a time type category of the input received at the POS station related to the operation of the hardware component; determining a retail performance metric, the retail performance metric being a function of the time type category and including the time elapsed waiting for and receiving the input; associating the retail performance metric record with the entry record; recording a retail performance metric record including the retail performance metric and the time type category, the retail performance metric including the time elapsed waiting for and receiving the input; repeating the steps of receiving an input, determining a time type category, determining a retail performance metric, associating the retail performance metric with the entry record and recording the retail performance metric; and storing the retail performance records associated with the entry record for utilization in evaluating the performance of the hardware component.