Patent ID: 6088429
Filing Date: 2000-07-11
Classification: G06Q,G16H

Abstract:
An automated telephony method of providing information relating to a patient in response to an incoming audio communication from a caller, comprising the steps of:(a) providing a database containing information representing attributes of each of a plurality of patients;(b) receiving an incoming audio communication via a telecommunications network, said audio communication containing a unique identifier which is associated with a specific one of the patients in said database;(c) identifying a list of selectable operations to the caller, the list of selectable operations being specific to said specific patient;(d) selecting one of said selectable operations to provide a selection signal, the caller performing said selection;(e) matching said selection signal with a portion of the medical information in said database relating to said specific patient;(f) providing an output containing verbal drug information to the caller, the output representing said portion of information relating to said specific patient.