Patent ID: 8352612
Filing Date: 2013-01-08
Classification: H04N

Abstract:
1. A method of device-service affiliation via Internet video link, comprising: receiving, at an Internet video link (IVL) server, a registration request message from an IVL device for affiliation with a service provider via an IVL communication feature hosted by the IVL server, where the IVL communication feature utilizes an IVL communication module to provide a communication interface with the service provider and the service provider comprises one of a device manufacturer of the IVL device and an audio/video content provider; registering the IVL device with the IVL communication feature; sending a registration response message to the IVL device acknowledging the affiliation with the service provider via the IVL communication feature; receiving an IVL device feature inquiry message associated with an operational feature of the IVL device; determining a solution source of an answer to the IVL device feature inquiry message; in response to determining that the solution source comprises a repository storage location that stores information associated with the operational feature: in response to determining that the solution source comprises a service provider consumer support agent associated with the service provider: