Patent ID: 7464102
Filing Date: 2008-12-09
Classification: G06F,Y10S

Abstract:
1. In a computing environment, a method for automating computer support, the method comprising: detecting a type of computer-related problem on a user machine; selecting a manifest from a plurality of manifests based upon the detected type of computer-related problem, each of the plurality of manifests being a named data file; providing a control mechanism to interpret the selected manifest; the control mechanism automatically loading and executing on the user machine; the control mechanism interpreting the manifest; when necessary, the control mechanism installing one or more of the set of one or more tools; the control mechanism executing each tool identified in the manifest upon the user machine; each tool, when executed by the control mechanism, collecting data from the user machine; the control mechanism executing a reporting program; the reporting program collecting and packaging the data collected by the tools; and the reporting program delivering the packaged data to a central support depository.