Patent ID: 7903792
Filing Date: 2011-03-08
Classification: H04L

Abstract:
1. A method of providing an audio menu to a user of an IVR, the method comprising the steps of: determining whether a secondary prompt is required to be played to the user of the IVR; upon a determination that the secondary prompt is required to be played, determining whether the audio menu is a speech-foreground menu; upon a determination that the menu is a speech-foreground menu, playing the secondary prompt in a second mode, the secondary prompt being in a grammatical form corresponding to the grammatical form of the audio menu, wherein the grammatical form comprises at least one of a declarative form, an imperative form, and an other form, and wherein the secondary prompt is played in a speech-foreground mode; and upon a determination that the audio menu is not a speech-foreground menu, playing the secondary prompt in a second mode, wherein the secondary prompt is played in a DTMF-foreground mode.