Patent ID: 8660021
Filing Date: 2014-02-25
Classification: H04L

Abstract:
1. A method, comprising: retrieving, by a system comprising a processor, operating data for layer 1, layer 2, and layer 3 of a first router of a plurality of routers interacting with a network and a computer device responsive to an open trouble ticket associated with the computer device; determining, by the system, whether the first router is operating correctly at layer 1, layer 2, and layer 3 according to the operating data; retrieving, by the system, inventory data from a router inventory system associated with the plurality of routers responsive to determining that the first router is operating correctly at layer 1, layer 2, and layer 3; determining, by the system, from the inventory data whether the computer device is configured for a first service that is related to voice or video, wherein the first service comprises a combined video and audio service; retrieving, by the system, a customer's layer 4 data from the first router by executing an interface command or a show policy interface command, wherein the customer's layer 4 data comprises a class of service for the first router, wherein the customer's layer 4 data from the first router comprises data associated with route groups, route targets, community lists, and route map actions, and wherein the inventory data is retrieved from the router inventory system to find a discrepancy; determining, by the system, whether the class of service for the first router is equal to a first class of service that is required for the first service responsive to determining that the first service is related to voice or video; and notifying, by the system, a network maintenance facility that the first service demands a higher quality of service responsive to determining that the class of service for the first router is not equal to the first class of service; comparing, by the system, a business need of the system against a value of the customer's layer 4 data from the first router to determine if the business need will be met, wherein comparing the business need of the system comprises verifying a route priority, a type of service, and a weighted queuing against a stated business requirement; notifying, by the system, the network maintenance facility that the first router will not meet the business need according to determining that the business need will not be met; comparing, by the system, the customer's layer 4 data from the first router to a service offered to determine if the customer's layer 4 data does not match the service offered; notifying, by the system, a customer care center if the customer's layer 4 data from the first router does not match a service offered; closing, by the system, the trouble ticket associated with the computer device responsive to determining that the business need will be met; and retrieving, by the system, data associated with a route group, border gateway protocol community values, or route target values by executing a command to show virtual private network routing or to show virtual routing and forwarding.