Patent ID: 9183518
Filing Date: 2015-11-10
Classification: G06Q

Abstract:
1. A method for scheduling a predictive service call to prevent a predicted fault, the method comprising: receiving a predicted fault signal related to a predicted fault in a first terminal wherein the predicted fault signal includes service information and a predictive failure date which is at least 24 hours in the future and producing the predicted fault signal from non-fatal event data received from the first terminal, and wherein the predicted fault is a predicted fatal fault that renders the first terminal nonoperational, and identifying the predicted fault as a pattern that includes three fault patterns, a first fault pattern identifying that within a predetermined period of time a threshold for a certain number of non-fatal events of a certain type has been satisfied for the predicted fault, a second fault pattern determines that the first fault pattern has been repeated a threshold predetermined number of times, and a third fault pattern determines that tally data for a life limit parameter for the first terminal exceeds a predetermined life limit value, wherein when the life limit parameter for the first terminal exceeds the predetermined life limit value, the threshold for the certain number of non-fatal events of the certain type is adjusted lower and the threshold predetermined number of times is adjusted lower; and generating a predictive service next visit call request in response to receiving the predicted fault signal wherein a service call for the predicted fault is not scheduled, and wherein the predictive service next visit call request comprises information for scheduling a service call for the predicted fault in the future.