Patent ID: 8396193
Filing Date: 2013-03-12
Classification: H04M

Abstract:
1. A system for facilitating communications with an automated response systems, said system comprising: a database for storing address book entries, said address book entries each related to a different entity and including a location name and contact number for said entities, said entities each employing an automated response platform that accept non-voice navigation commands, said database configured to electronically receive one more sets of available navigation commands for said entities for navigating each of said automated response platform to be stored in connection with address book entries for each of said entities; a voice interface for receiving user voice commands associated with one or more of said electronically received available navigation commands, wherein at least one user provided voice command is provided by a user via a mobile device and related to an assigned keystroke navigation command of said automated response platform of said entities; said system implemented during a mobile communication between a user and one of said entities, where when said communication is directed through said system to one of said entities, a corresponding address book entry is retrieved for the entity from said database; a voice response signal digital signal processor configured to receive a voice input from a user corresponding to at least one of said stored voice commands, related to a navigation command of said automated response platform, stored in said retrieved entry; and a telephonic signal generator, configured to receive voice input from said voice response signal digital signal processor, such that when said user utters said voice input corresponding to said stored voice command related to a navigation command, said system dictates a keystroke signal for delivery to said entity for navigating said automated response platform of said entity.