Patent ID: 8019057
Filing Date: 2011-09-13
Classification: H04M

Abstract:
1. A method for testing an interactive voice response application, comprising: storing a plurality of files associated with a plurality of interactive voice response applications; receiving a selection from a first user, the selection corresponding to a first one of the plurality of files and the first file comprising a plurality of prompts and being stored in a first format; accessing the first file; generating a second file based on the first file, the second file including links to audio files associated with the plurality of prompts and being stored in a second format; receiving a first input from a second user, the first input identifying the second file; displaying text associated with the plurality of prompts to the second user in response to the first input; receiving a selection from the second user, the selection corresponding to a first link to a first audio file; playing the first audio file to the second user; and simultaneously displaying text associated with the first audio file to the second user when the first audio file is being played; wherein generating the second file causes a processor to insert links associated with locations where the audio files associated with the plurality of prompts are stored.