Patent ID: 9124879
Filing Date: 2015-09-01
Classification: G06F,H04N

Abstract:
1. A method comprising: identifying, by way of a computing device, a guide data retrieval profile of a first content processing device; comparing the guide data retrieval profile to an expected profile; flagging the first content processing device for troubleshooting based on a lack of correspondence between the guide data retrieval profile and the expected profile; predicting at least one additional content processing device that requires troubleshooting based on a relationship between the at least one additional content processing device and the flagging of the first content processing device, the relationship including both the at least one additional content processing device and the first content processing device being associated with a common node at a higher level of a device association hierarchy; determining after the predicting if the at least one additional content processing device actually requires troubleshooting including analyzing a guide data retrieval profile of the at least one additional content processing device, and recognizing a lack of correspondence between the guide data retrieval profile of the at least one additional content processing device and the expected profile; if the at least one additional content processing device does require troubleshooting, then initiating restorative measures to both the first content processing device and the at least one additional content processing device; and if the at least one additional content processing device does not require troubleshooting, then initiating restorative measures to just the first content processing device; wherein the device association hierarchy is based on a location of the first content processing device, and includes a plurality of location levels, each level of the device association hierarchy representing a point of control and providing a troubleshooting intervention point.