Patent ID: 7072881
Filing Date: 2006-07-04
Classification: G06F,Y10S

Abstract:
1. A method for managing customer service request reports, comprising: receiving customer data in a mainframe database system based on a plurality of customer requests; generating a report for each of the plurality of customer requests based on the customer data in the mainframe database system; assigning a unique report number for each of the generated reports; providing summaries of at least one of the generated reports to a computer acting as a printer emulator; importing selected data from the provided report summaries on the printer emulator into a spreadsheet; saving the spreadsheet on a computer acting as a terminal emulator; connecting to the mainframe database system with the computer acting as a terminal emulator; submitting a print request to the mainframe database system from the terminal emulator to print selected reports based on the summary information in the spreadsheet for at least one of the generated reports; providing the selected reports from the mainframe database system to the printer emulator in response to the print request; saving the provided reports as word processing documents; and storing the saved reports on a storage device.