Patent ID: 8959121
Filing Date: 2015-02-17
Classification: G06F,G06Q,H04M

Abstract:
1. A method for updating communications service records, comprising: providing, after a first component of a service has been provided, a first record of the first component of the service from a memory to a requester who originated a request for the first component of the service and who is a recipient of the first component of the service; accepting, from the requester and using a processor of a computer, electronic edits to the first record of the first component of the service input by the requester independent of a provider of the service to update the first record; and providing a second component of the service to the requester in accordance with the edited first record of the first component of the service in the memory, wherein the method uses multi-modal communications permitting the requester to access and edit the first component of the service stored in the memory, independent of the provider of the service, by the requester selectively using a different communication mode than the communication mode that the first component of the service was provided, wherein the multi-modal communications include a computer communication mode, a smartphone communication mode, an electronic tablet communication mode, a Voice over Internet Protocol communication mode, and a telephone communication mode, wherein a type of information transmitted includes voice, text, and graphics, and wherein the requester transitions between communication modes while accessing and editing the first component.