Patent ID: 8332502
Filing Date: 2012-12-11
Classification: H04L

Abstract:
1. In an enterprise system including a network, a method of processing events within the enterprise system, said method comprising the steps of: conducting pattern recognition analysis on incoming event data records, the pattern recognition analysis supplementing said incoming event data records if the incoming event data records hold data that match predetermined logic parameters; aggregating said event data records from multiple disparate sources within the enterprise system to an aggregation manager, said event data records containing event data that identifies events indicative of one of an operation failure or an operation error in the enterprise system; processing said event data records to produce modified event data records that include additional informational data regarding said event data, the additional informational data comprising client specific information useful in obtaining resolution of the event or events that resulted in the generation of the event data records, the processing including accessing a database to obtain said informational data and merging said informational data with event data contained in said event data records to produce said modified event data records; analyzing said modified event data records to determine whether a response is required, the step of analyzing including screening the modified event data records, wherein the number of events in which a response is required is minimized; and automatically responding without any manual intervention to at least one of said modified event data records to provide an appropriate response when it is determined that a response is required, including forwarding at least a portion of the event data and the informational data contained in said one modified event data record to a response capability, and enabling the response capability to send a notification to a vendor that services said portion of the network, said notification identifying a detected event; wherein the automatically responding includes automatically initiating testing of at least a part of said portion of the network.