Patent ID: 7484213
Filing Date: 2009-01-27
Classification: G06Q,H04L

Abstract:
1. A system for managing messages, communications and/or documents, the system comprising a memory for storing program code and a processor to process the program code to cause the operation of: providing a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively; providing one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules that integrate management of documents and messages for communication; wherein the manager agents are arranged in a hierarchy with certain specified manager agents positioned relatively higher in the hierarchy coordinate management activities of other manager agents positioned relatively lower in the hierarchy; wherein the manager and task agents communicate by passing messages; wherein messages between any two task agents or manager agents are transmitted through one or more manager agents positioned relatively further up the hierarchy; and wherein the processing of the processing code further causes the operation of providing a main task manager agent to coordinate all other manager agents and associated task agents.