Patent ID: 8676614
Filing Date: 2014-03-18
Classification: G06Q,H04M

Abstract:
1. A computer-implemented method of providing automated services comprising the steps of: interacting with a user via an automated interactive voice response system; authenticating said user utilizing one or more forms of identification data provided by said user to said automated interactive voice response system; querying an awards database to determine whether an awards account is associated with said user; acquiring itinerary data from said user; querying an itinerary database with said itinerary data and receiving a plurality of itineraries; providing to said user said plurality of itineraries; receiving from said user a selection of an initial itinerary from said plurality of itineraries; querying said awards database and determining if said user's awards account contains sufficient awards for said initial itinerary; upon determination that said user does not contain sufficient awards for said initial itinerary, providing to said user an alternative itinerary for which said user's awards account contains sufficient awards; receiving from said user a selection of said alternative itinerary; ticketing said selected alternative itinerary; prompting said user to enter baggage data; acquiring baggage data from said user, wherein the baggage data comprises arrival date; determining whether the arrival date is within a predetermined threshold; if the arrival date is within said predetermined threshold, querying a baggage database with said baggage data for information in said baggage database and providing said information to said user; and if the arrival date is outside said predetermined threshold, transferring said user to an operator.