Patent ID: 6763369
Filing Date: 2004-07-13
Classification: H04Q

Abstract:
A method of operating a customer interaction center server, comprising:establishing a network data structure, comprising: a plurality of nodes, each comprising startup information relating to a different one of a number of communication subsystems; and a plurality of relationships, each between at least two of the plurality of nodes, and each comprising: a reference to a superior node selected from the plurality of nodes; a reference to a subordinate node selected from the plurality of nodes, wherein the subsystem to which the subordinate node's startup information relates depends on the subsystem to which the superior node's startup information relates; processing each of the plurality of nodes by starting the subsystem to which the node's startup information relates; and maintaining a heartbeat monitor that monitors a set of target processes comprising at least one of the number of telephony subsystem processes; where said processing is done so that, for each relationship in the plurality of relationships, the subsystem to which the superior node's startup information relates is started before the subsystem to which the subordinate node's startup information relates.