Patent ID: 7826606
Filing Date: 2010-11-02
Classification: H04M

Abstract:
1. A method of operating a telecommunication network, the method comprising: in a switching system, routing a first call to a service platform; in the service platform, transferring a prompt message over the first call, collecting caller-entered information from a caller over the first call in response to the prompt message, transferring a tracking number with the caller-entered information to a call processing system in the telecommunication network, initiating a second call to the switching system and transferring the tracking number to the switching system with the second call, and connecting the first call to the second call into a connected first and second call; in the switching system, transferring a call processing system query for the connected first and second call to the call processing system; in the call processing system, correlating the call processing system query with the caller-entered information based on the tracking number and processing the call processing query to transfer the caller-entered information to a call center destination processor, processing a destination routing code from the call center destination processor to determine a destination routing instruction, and transferring the destination routing instruction to the switching system; and in the switching system, routing the connected first and second call to a destination in response to the destination routing instruction.