Patent ID: 8477914
Filing Date: 2013-07-02
Classification: H04M

Abstract:
1. A method for providing automated escalated communications, the method comprising: detecting a communication sent from an initiating party's communication device intended for a targeted party's communication device; monitoring communication traffic between the initiating party's communication device and the targeted party's communication device; determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device; if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, sending a first escalated communication to the targeted party's communication device; monitoring communication traffic between the initiating party's communication device and the targeted party's communication device; determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device; if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, automatically sending a second escalated communication to the targeted party's communication device; continuing to automatically send additional escalated communications to the targeted party's communication device until a communication sent from the targeted party's communication device to the initiating party's communication device is detected, or until a indication of a selection made by the initiating party to cease automated escalated communications is received; and automatically modifying a functionality of the targeted party's communication device if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected within a given time interval.