Patent ID: 9001819
Filing Date: 2015-04-07
Classification: H04L,H04M

Abstract:
1. An enhanced telephone system, for interaction with interactive voice response system, comprising: means for accessing a database for comparing a dialed phone number to a plurality of phone numbers present in the database, and retrieving an interactive voice response menu associated with said phone number, wherein the database is not an IVR service provider database, the database containing information of multiple IVR service providers databases associated by their phone numbers; means for reformatting said interactive voice response menu into a standard menu, and displaying said standard menu in a visual interactive voice response menu, wherein said interactive voice response menu corresponds to a specific service provider and said standard menu is different from said interactive voice response menu, and wherein said standard menu represents a group of menus corresponding to a plurality of IVR providers related to a single business class; means for displaying said visual interactive voice response menu on a touch sensitive screen, wherein the visual interactive voice response menu comprising one or more interactive voice response menu options, wherein said visual interactive voice response menu is displayed before establishing a connection with a destination of the dialed phone number, and wherein the touch sensitive screen configured to provide activation of at least one of said interactive voice response menu options by touch, and wherein said touch represents a choice of a user; and means for storing said choice made by said user corresponding to said interactive voice response menu options for assisting said user in future calls.