Patent ID: 8239448
Filing Date: 2012-08-07
Classification: H04L

Abstract:
1. A method for providing network connectivity and computer status information of a user's computer comprising: determining, by a server to which the user's computer is in communication, IP address, host name, computer model, and user ID of the user's computer; determining, by the server, a telephone number to a help desk associated with said user's computer; displaying by the user's computer the telephone number and the IP address, host name, computer model, and user ID of the user's computer to the user; determining, by the server, outages of servers relating to the user's computer; displaying the outages of the servers to the user, the outages are updated periodically at a predetermined period, the outages include one or more links associated with network issues or outages; and pushing updates of the telephone number to a plurality of computers including the user's computer from the server in response to determining that an event that affects a network on which the computers are operating is about to occur.