Patent ID: 6643592
Filing Date: 2003-11-04
Classification: G01R,G05B,G06F,G06Q,Y02P

Abstract:
A method for use by a field engineer for analyzing a fault condition on a machine located at a machine site, comprising:at the machine site, providing information to an analysis tool for the analyzing the fault, wherein the information is provided by the field engineer as queried by the analysis tool, and wherein a plurality of individual queries and field engineer responses constitute a search path; if the analysis tool determines the probable cause of the fault, repairing the machine at the machine site based thereon; if the analysis is tool unable to determine the probable cause of the fault, assigning a return code, transmitting the search path and the return code to a repair center, and moving at least a part of the machine to the repair center; analyzing the search path; and using the search path analysis to modify the analysis tool to improve the probability that future use of the analysis tool will converge to the correct fault solution.