Patent ID: 8010700
Filing Date: 2011-08-30
Classification: G06Q,H04L

Abstract:
1. A method for workflow decision management, the method comprising: maintaining a device state history; identifying a device usage pattern in dependence upon the device state history; identifying a workflow scenario in dependence upon the device usage pattern; identifying a workflow in dependence upon the workflow scenario; executing the workflow; identifying a user reaction to the execution of the workflow including recording in a device state history a device attribute value set by executing the workflow, reading a current value of the device attribute a predetermined period of time after executing the workflow, and determining whether there is a change between the device attribute value set by executing the workflow and the current value of the device attribute a predetermined period of time after executing the workflow; and recording, as a representation of a negative user reaction, a determined change between the device attribute value set by executing the workflow and the current value of the device attribute in a user reaction log; identifying an unsuccessful device-controlling action in dependence upon the user reaction including identifying in dependence upon entries in the user reaction log a device ID for a device having a threshold number of recorded representations of negative user reactions, and identifying a device-controlling action of a workflow administering the device identified by the device ID; and modifying the workflow in dependence upon the identified unsuccessful device-controlling action including removing the identified unsuccessful device-controlling action from the workflow.