Patent ID: 6782388
Filing Date: 2004-08-24
Classification: G06F,G06Q,H04M,Y10S

Abstract:
An error handler program to process a plurality of cases stored in a first computer, wherein each of said plurality of cases is a group of one or more data messages, wherein said first computer stores one or more identification values for said each of said plurality of cases, wherein said error handler program resides on a second computer that is in communication with said first computer, and wherein said error handler program, when executed by said second computer, causes said second computer to:copy said each of said plurality of cases along with corresponding identification values therefor from said first computer into a database in said second computer, wherein said second computer is in communication with said first computer; wherein causing said second computer to copy said each of said plurality of cases includes causing said second computer to: instruct a third computer to send said each of said plurality of cases stored within a memory in said third computer to a storage location in said first computer, wherein said second computer is in communication with said third computer; access said first commuter and analyze said each of said plurality of cases in said storage location to generate corresponding identification values therefor; store corresponding identification values for said each of said plurality of cases in said storage location; and download said each of said plurality of cases along with corresponding identification values therefor from said storage location into said database in said second computer; receive one or more analysis criteria by allowing a user operating said second computer to input said one or more analysis criteria to said second computer; identify one or more of said plurality of cases from said database whose identification values match with corresponding one or more analysis criteria by: searching said database to find said one or more of said plurality of cases stored therein whose identification values match with corresponding one or more analysis criteria input by said user; and displaying summary information for each of said one or more of said plurality of cases on a monitor screen for said second computer, thereby informing said user about said one or more of said plurality of cases identified by said second computer; and apply a corresponding resolution indication to each of said one or more identified cases.