Patent ID: 8935619
Filing Date: 2015-01-13
Classification: G06F,G06Q,H04L

Abstract:
1. An apparatus, comprising: a processor, said processor implementing a chat client configured to provide a chat tool and chat content display area on a user device for user participation during a chat session held between said user and an agent; and said processor implementing a context sensitive display area that is independent of, and configured to appear to slide out from and at least partially replace, said chat content display and to present additional information to said user when actuated during, and as part of, said chat session; wherein said context sensitive display is automatically actuated based on user click stream data when additional information is needed; wherein said context sensitive display provides relevant questions to the user, the user's answers to which provide said additional information to the agent to assist the agent in assisting the user; wherein said chat content display area is configured to display a chat session history with which said user can track back all previous steps carried out with said chat client; and wherein said chat session history comprising a history bar that provides an iconic representation of all previous user activities.