Patent ID: 9069763
Filing Date: 2015-06-30
Classification: G06F,G06Q

Abstract:
1. A method implemented by at least one computer for integrating social media and infrastructure monitoring of a service provider, the method comprising: establishing a service topology model of an infrastructure of the service provider and seeding a service catalog based on the service topology model; mapping a named service provided by the service provider to components of the infrastructure of the service provider based on the service topology model; constructing a service catalog database linking the named service and the components of the infrastructure of the service provider, wherein the service catalog database comprises information of hardware and software of services provided by the service provider; requesting a social media service to conduct a search of consumer feedback regarding the service, wherein the consumer feedback is posted on the social media service; retrieving information of the search from the social media service; analyzing the information of the search retrieved from the social media service; retrieving status information of the infrastructure from a network status database on a monitoring system of the service provider; correlating the information of the search retrieved from the social media service to the status information of the infrastructure, wherein terms in the information of the search retrieved from the social media service are correlated to the components of the infrastructure of the service provider; and providing the service provider with visualization of a result of correlating the information of the search retrieved from the social media service to the status information of the infrastructure.