Patent ID: 8731143
Filing Date: 2014-05-20
Classification: H04M

Abstract:
1. A method of routing an incoming emergency call to a selected one out of a plurality of call operators at a public safety answering point, the method comprising: using a first set of information, in an emergency call handling system of the public safety answering point, to determine a first set of available call operators to whom the incoming emergency call can be routed to; identifying, in the emergency call handling system, a first operator identifier for each call operator in the first set of available call operators; associating, in the emergency call handling system, each first operator identifier for each call operator in the first set of available call operators with a second operator identifier that identifies each respective call operator, from the first set of available call operators, in a second system comprising one of a radio system for call operators to contact first responders and a dispatch system for call operators to dispatch first responders; obtaining, by the emergency call handling system, a second set of information comprising real-time operator status information in the second system of each call operator in the first set of available operators using the second operator identifiers; using the second set of information to determine a second set of available call operators to whom the incoming emergency call can be routed to, as a subset of the first set of available call operators, wherein the second set of information is different from the first set of information; and routing, by the emergency call handling system, the incoming emergency call to a particular one of the call operators in the second set of available call operators.