Patent ID: 8050396
Filing Date: 2011-11-01
Classification: G06Q,H04L,H04M

Abstract:
1. A machine-implemented method, comprising: determining, in response to a message from a sender over a network, a type of business partnership comprising at least one of a customer, a supplier, and an agent of an enterprise, wherein the determining the type is performed based on at least information obtained from an enterprise resource management system; identifying a role of the sender based on at least one of a region of the sender, a product associated with the sender, and a previous transaction associated with the sender, wherein the identifying the role is based on at least information obtained from the enterprise resource management system; identifying the list of candidate recipients to handle the message based on roles of the candidate recipients within an organization in view of the sender; and forwarding the message to a recipient selected from the list of the candidate recipients to enable the selected recipient to handle the message.