Patent ID: 7487181
Filing Date: 2009-02-03
Classification: G06Q,Y10S

Abstract:
1. A method comprising: communicating data from a client to a service via a network, wherein the service processes the data to place the client providing the data into at least one group of clients; receiving a set of support instructions to troubleshoot a particular operational problem reported to the service by a member of the group other than the client, wherein the instructions are sent automatically by the service to the client based upon the grouping; applying rules, specified by the set of support instructions, to determine if the particular operational problem is present on the client, when the problem is present, performing actions specified by the set of support instructions to troubleshoot the problem; providing results to the service indicating whether the performed actions corrected the particular problem; and when the problem is not corrected, automatically receiving an updated set of support instructions without user intervention to troubleshoot the particular operational problem, wherein the update is based upon results of the actions provided from one or more of the clients in the group.