Patent ID: 8285841
Filing Date: 2012-10-09
Classification: G06F

Abstract:
1. A method for evaluating service quality of a software application residing in a computing environment, comprising: executing a service quality evaluator on a computer processor; determining, by the service quality evaluator, a first numeric value indicating a state of service for a system component by monitoring a metric associated with the system component and evaluating the metric associated with the system component in accordance with a first evaluation directive, where performance of the software application depends on the system component; comparing, by the service quality evaluator, the first numeric value to a threshold; determining, by the service quality evaluator, a second numeric value indicating a state of service for the software application by monitoring a metric associated with the software application and evaluating the metric associated with the software application in accordance with a second evaluation directive; multiplying, by the service quality evaluator, the second numeric value by a first weighting factor when the first numeric value exceeds the threshold; and multiplying, by the service quality evaluator, the second numeric value by a second weighting factor when the first numeric value is less than the threshold.