Patent ID: 9031218
Filing Date: 2015-05-12
Classification: H04M

Abstract:
1. A computer based method comprising: receiving first information in response to a request from a first telephonic device to communicate with a virtual number, the virtual number associated with an operator device and the received first information including device information corresponding to the first telephonic device and the virtual number; identifying the first telephonic device as a first contact device based on a comparison of the device information of the first telephonic device with device information stored in association with the virtual number in a mapping table; in response to identifying the first telephonic device as the first contact device, transmitting instructions for: receiving second information in response to a request from a second telephonic device to communicate with the virtual number, the received second information including device information corresponding to the second telephonic device and the virtual number; identifying the second telephonic device as the operator device based on a comparison of the device information of the second telephonic device with the device information stored in association with the virtual number in the mapping table; and in response to identifying the second telephonic device as the operator device, receiving information including device information corresponding to a second contact device and transmitting instructions for: