Patent ID: 8140552
Filing Date: 2012-03-20
Classification: G06F

Abstract:
1. A method for optimizing lead time for service provisioning of servers for a customer request from a customer, comprising: storing a record of installation and configuration times for each hardware and software configuration on the servers in a database; calculating success rates and failure rates for each hardware and software configuration on the servers from the record of installation and configuration times; setting a manual installation time for the customer request in the event of failure; and determining a necessary time to prepare the servers for fulfilling the customer request based on the record of installation and configuration times for each hardware and software configuration of the servers based on the success rates and failure rates calculated, and based on the manual installation time set for the customer request in the event of failure; wherein the necessary time to prepare the servers further takes into account staff schedules with respect to recovery times; and wherein a date to begin provisioning each hardware and software configuration on the servers is calculated backwards from a service commencement date requested by the customer according to the necessary time to prepare the servers.