Patent ID: 6823313
Filing Date: 2004-11-23
Classification: G10L

Abstract:
A method of developing a computer-based dialogue interface for an automated system, the dialogue interface being disposed between the automated system and an end user, the dialogue interface receiving input from the end user and providing output to the end user in response to the input, the method comprising the steps of(a) defining a plurality of requirements applicable to the dialogue interface; (b) designing the dialogue interface to meet the requirements; (c) simulating the automated system with at least a first person; (d) simulating the end user with at least a second person; (e) evaluating the dialogue interface by facilitating interaction between the first and second persons through the dialogue interface; (f) evaluation the dialogue interface based on the interaction between the first and the second persons; (g) refining the dialogue interface based on the evaluation of the dialogue interface; and (h) after performing steps (c) through (g), developing the automated system based upon the dialogue interface.