Patent ID: 8700669
Filing Date: 2014-04-15
Classification: G06F

Abstract:
1. A computer implemented method for obtaining information about a data storage system comprising: booting the data storage system by executing boot code; determining, by said executing boot code, whether a flag has a first setting indicating that the data storage system is enabled for automated information gathering about said data storage system whereby, to facilitate the automated information gathering when the data storage system is enabled, the data storage system subsequently retrieves work items, performs processing for retrieved work items to gather information about the data storage system, and transmits gathered information about the data storage system, wherein the automated information gathering obtains data about the data storage system including problem information indicating hardware and/or software errors that have occurred on the data storage system over a time period; in response to determining that said flag has said first setting, performing processing for the automated information gathering, said processing for the automated information gathering comprising: