Patent ID: 8588767
Filing Date: 2013-11-19
Classification: H04M,H04W

Abstract:
1. A mobile terminal device comprising: a self-diagnosis unit that, in response to a user operation on an application to be diagnosed, diagnoses a problem in the application; a modifying unit that modifies a start command to start the application in a state of the self-diagnosis unit is activated; a specification receiving unit that executes the modified start command upon receiving a specification of the application; an operation procedure display unit that displays an operation procedures that a user executes before a start of the application when the modified start command is executed; a memory unit in which log data recording results of a user operations on the application is stored by the activated self-diagnosis unit; and a log data transmitting unit that transmits the log data stored in the memory unit through a network to a remote management server that manages the application problem when a completion of the diagnosis by the self-diagnosis unit is detected.