Patent ID: 9160619
Filing Date: 2015-10-13
Classification: H04L

Abstract:
1. A method of monitoring, diagnosing and updating a communication network having a plurality of operatively interconnected network devices, comprising the steps of monitoring with a monitor and alert system status, transmissions, parameters, settings and changes in the network devices of the communication network, wherein the network devices include one or more transmission technologies and protocols; diagnosing with the monitor and alert system state, transmission, routing, and data transformation settings of a plurality of the network devices; collecting, debugging, and tracing information from the plurality of network devices related to performance thereof for communication of voice or video calls via the communication network; determining any communications failure in or between the network devices in real time and a likely cause of the communications failure; determining a correction to the communications failure in real time; providing instructions for changes to settings of one or more of the network devices to correct the communications failure; and requesting via a graphical user interface that a user place a test voice or video call, and retrieving diagnostic information from the network devices during and after the call from the debug/trace output from the network device.