Patent ID: 7376740
Filing Date: 2008-05-20
Classification: H04L,H04M

Abstract:
1. A method of preserving state information for applications over a telephone interface using a voice application computer, the method, performed by the voice application computer, comprising: receiving a call over the telephone interface; identifying a user profile of a plurality of user profiles stored by the voice application computer based on telephone identifying information associated with the call; identifying state information associated with the user profile, the state information comprising a plurality of cookies retrieved from other computers over a web interface and resulting from at least one telephone session, the voice application computer storing the user profile and the state information associated with the user profile; storing policies to control accessing of the plurality of cookies and storing of new cookies; automatically and selectively providing, by the voice application computer, a subset of the plurality of cookies to an application based on the policies; storing a new cookie with the plurality of cookies based on the policies; identifying a user associated with the user profile during a telephone session; determining a confidence level indicating an extent to which the user has been identified; creating a cookie associated with the telephone session; persistently storing the created cookie when the confidence level matches a first predetermined level; and deleting the creating cookie at an end of the telephone session when the confidence level matches a second predetermined level.