Patent ID: 8289870
Filing Date: 2012-10-16
Classification: H04L

Abstract:
1. A method, comprising: receiving a request and request priority from a first communication device to utilize bandwidth of a communication link having a limited available bandwidth, wherein the request priority is assigned based on factors, the factors comprising information related to at least one of an individual on a call, a plurality of individuals on the call, a customer-paid quality level, a business nature of a call center, a topic nature of the call, and a scheduling status of the call; identifying a first call and first priority that is currently established over the communication link and consuming at least a portion of the limited available bandwidth, wherein the first priority is assigned based on the factors; while the first call is still established over the communication link, causing the first call to adjust its bandwidth utilization; and wherein adjusting bandwidth utilization comprises one or more of priority-based adjusting encoding algorithms used on the first call and priority-based adjusting transmission characteristics of the first call; and accommodating the request from the first communication device such that a second call involving the first communication device is established over the communication link.