Patent ID: 9210264
Filing Date: 2015-12-08
Classification: H04M

Abstract:
1. A computer system for processing audio on a call, comprising: a processor in communication with non-volatile memory, the non-volatile memory comprising: code for instructing the processor to detect audio on the call; code for instructing the processor to record audio on the call and to convert the recorded audio into a vector, where the vector comprises values that are a digital representation of the recorded audio; code for instructing the processor to compare the recorded audio vector with a plurality of audio vectors stored in a database and to generate a comparative match number for each comparison, where each of the plurality of audio vectors is designated as live-voice or prerecorded; code for instructing the processor to identify a closest audio vector having a highest comparative match number above a predetermined threshold match number; code for instructing the processor to connect the call to an agent when the closest audio vector is designated as live-voice and to store the recorded audio vector in the database with live-voice designation; and code for instructing the processor to store the recorded audio vector in the database with pre-recorded designation when the closest audio vector is designated as pre-recorded.