Patent ID: 6883119
Filing Date: 2005-04-19
Classification: H04L

Abstract:
1. A method of documenting a failure in a telecommunications network, comprising the steps of: defining a component structure for elements in the network, wherein the defining step comprises the step of sectionalizing the elements into their basic component structures to quantify failures of the elements at a level of the component structures, and wherein the sectionalizing step comprises the step of sectionalizing the elements into a plurality of levels corresponding to parts in the network elements; determining if any of the component structures are in failure in the network; associating, based on the determined failure of at least one of the component structures, a customer circuit terminating on a node wherein the component structure is in failure; and automatically generating a trouble ticket based on the associated failed network component with the node, wherein the generating step comprises the step of generating an element trouble ticket which documents a failure of an element in the network; and generating a service trouble ticket in response to the generation of the element trouble ticket which documents all circuits in the network that are experiencing failure as a result of the failure of the network element.