Patent ID: 6018578
Filing Date: 2000-01-25
Classification: H04L,H04M,H04Q

Abstract:
A telephony call-in center, comprising:a plurality of agent stations, individual ones of the agent stations having a telephone and a computer workstation including a video display unit (VDU), the telephone and computer workstation connected by a communication link;a local area network (LAN) connecting at least some of the computer workstations at the agent stations; anda first computer processor including an instance of a telephony server (T-Server) enabled to service calls from specific Service Control Points (SCPs) and to block display of data at agent station VDUs for any call not identified as originating at one of the specific SCPs, the computer processor connected on the LAN and having access to a database;wherein the computer workstation is enabled to retrieve origination data for incoming calls at the telephone, and to use the origination data to correlate a caller with further data retrieved from the database for display on the VDU.