Patent ID: 7707007
Filing Date: 2010-04-27
Classification: G06Q

Abstract:
1. A method of managing a plan for the migration of a new software system; said new software system deployed by migrating said new software system from a migration server to at least one hardware component within an entity; said new software system replacing at least one software component previously installed on said at least one hardware component within an entity, said method comprising: a. automatically capturing data reflecting user interactions with said new software system; b. analyzing said captured data, with respect to expected user interactions for said new software system, to determine the existence of user difficulty in interacting with said new software system; and c. automatically modifying, based on said analysis, current service offerings by customizing existing service offerings and adding new service offerings, said service offerings comprising: online documentation, interactive online training, live interaction with technical support personnel, live training, and business process re-engineering.