Patent ID: 8036682
Filing Date: 2011-10-11
Classification: H04M

Abstract:
1. A method for call center callback, comprising: requesting a callback from a call center by a customer for one of a plurality of call center services upon the one of the plurality of call center services being presently unavailable; controlling by a server communication of a plurality of local devices to a network; detecting by the server a published presence of the one of plurality of call center services whereby the published presence is published by the call center upon the one of the plurality of call center services becoming available; detecting by the server the presence of the customer at one of the plurality of local devices; alerting by the server the customer of the published presence of the one of plurality of call center services via one of the plurality of local devices; and establishing by the server communication between the customer and the call center in response to the published presence and presence of the customer.