Patent ID: 8321788
Filing Date: 2012-11-27
Classification: G06F

Abstract:
1. An information processing apparatus comprising: a pattern extraction unit including a processor configured to extract an operation pattern of each of plural users from operation history information obtained from a plurality of devices to be operated, the operation history information at least including information regarding operation histories of the users and device states; a rule extraction unit configured to extract an incorrect operation pattern from the operation patterns of the plural users extracted by the pattern extraction unit, the incorrect operation pattern being an operation pattern caused by incorrect operations performed by the users; and a reflection information generation unit configured to identify a cause of the incorrect operations from a type of the incorrect operation pattern and generate, based on the cause of the incorrect operations, reflection information configured to be reflected in functions of the devices to be operated, wherein the rule extraction unit identifies a first group of one or more of the plural users that performed the incorrect operation pattern, and a second group of one or more of the plural users that performed a different incorrect operation pattern, and the reflection information generation unit generates the reflection information to be reflected in the functions of the devices to be operated by the identified first and second groups.