Patent ID: 7505914
Filing Date: 2009-03-17
Classification: G06Q

Abstract:
1. In a computer network having a server computer communicating with field service providers through network devices, a method in the server computer for providing advisory information to the field service providers, the method comprising: receiving a plurality of collected data related to a destination facility, each of the plurality of collected data being associated with one of a plurality of data types; generating data conclusions based on an analysis between each of the plurality of collected data and an advisory rule corresponding to the data type of the collected data being analyzed; mapping the data conclusions to advisory information; storing the advisory information in a storage module for subsequent access by the field service providers, wherein the storage module comprises a plurality of data type records, the advisory information being categorized in the plurality of data type records based on the data type of the collected data from which the advisory information is derived; receiving a request from a specific field service provider for presentation of advisory information, the request comprising a provider identification code associated with the specific field service provider and representative of a specific data type of advisory information that the specific field service provider is authorized to access; and in response to receipt of the request, retrieving advisory information from a specific data type record of the storage module based on the provider identification code; and presenting the retrieved advisory information to the specific field service provider through the network device.