Patent ID: 6671824
Filing Date: 2003-12-30
Classification: G06F,H04L

Abstract:
A cable network repair control system comprising a data storage device, processor, and a plurality of trouble call reception terminals, whereby the processor comprises:means for maintaining in a customer database an identifier of a network device associated with each customer, means for automatically determining an associated network device in response to a customer off-supply trouble call, means for maintaining an off-supply network device dataset of associated network devices for current customer trouble calls, an inference engine comprising means for processing data from the off-supply network device dataset, network device failure probability data, and network connectivity data as input parameter values to automatically infer which network devices are faulty, and job control means for generating a job record in a job dataset for repair of a network device inferred as being faulty, the inference engine including means for processing environmental condition data as input parameter values.