Patent ID: 8233597
Filing Date: 2012-07-31
Classification: H04M

Abstract:
1. A method for playing one or more key portions of a voice communication, comprising: storing a communication comprising one or more speech signals in a memory; using a speech recognition engine to scan the communication and identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; storing a tag identifying the key portion; retrieving the communication and the tag from the memory; in response to receiving a request to play the communication, playing the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, automatically and immediately playing the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety.