Patent ID: 7769774
Filing Date: 2010-08-03
Classification: G06F,Y10S

Abstract:
1. A method, in a data processing system, for routing content to a person for review and evaluation of the content, comprising: receiving the content; a step of determining one or more subject matter categories to be associated with the content based on subject matter within the content, wherein the step of determining one or more subject matter categories to be associated with the content based on subject matter within the content includes: retrieving profiles for one or more people that are authorized to review and evaluate content, wherein the profiles include identifiers of categories of knowledge of the one or more people, wherein the categories of knowledge are also subject matter categories within the taxonomy of subject matter categories and indicate areas of knowledge held by an associated person; a step of selecting a person, from the one or more people, to review and evaluate the content based on the one or more subject matter categories and categories of knowledge of the one or more people; and routing the content to a client computing device associated with the selected person; monitoring an effectiveness of the step of determining one or more subject matter categories to be associated with the content based on subject matter within the content; generating a first report of the effectiveness of the step of determining one or more subject matter categories to be associated with the content based on subject matter within the content; and monitoring an effectiveness of the step of selecting a person, from the one or more people, to review and evaluate the content based on the one or more subject matter categories and categories of knowledge of the one or more people.