Patent ID: 8595321
Filing Date: 2013-11-26
Classification: H04L

Abstract:
1. A remote control supporting system, the system comprising: a remote support device that includes a processor, peripheral BUS logic, and composite USB function logic connectable to a port of a managed computer to simulate an input device of a control computer, wherein the remote support device has a memory storage device connected to the composite USB function logic to simulate a USB mass-storage device, and wherein the remote support device comprises a network interface; a remote control console application that runs on the control computer connected to the remote support device via a network connection, wherein the remote control console application transfers data from the input device of the control computer to the remote support device via the network connection, wherein the remote support device simulates events of the input device on the composite USB function logic as if they are on an input device connected to a USB cable that is connected to the managed computer; and wherein the remote control console application is able, via the network connection, to transfer files to or from the memory storage device of the remote support device; and an agent application running on the managed computer connected to the remote support device via a USB connection in a case where the agent application captures an output screen from the managed computer and transfers it to the remote support device via a USB communication mode and wherein the remote support device transfers data captured by the output screen to the remote control console application via the network interface and displays the data on a local display screen of the control computer, wherein the remote support device is able to provide the agent application to the managed computer.