Patent ID: 6728236
Filing Date: 2004-04-27
Classification: H04L,H04M

Abstract:
A multimedia telecommunications call center comprising:a computer network adapted to carry addressed multimedia calls, a gateway to the network adapted to receive multimedia calls from at least one other network for transmission by the computer network, a Call Manager arranged to effect addressing to a desired network node of received multimedia calls, and a Gatekeeper controlled by said Call Manager, said Gatekeeper determining for each offered multimedia call by said at least one other network the capacity available on the computer network and allowing or disallowing access of each said offered call to the computer network depending on the determined capacity; wherein the Gatekeeper communicates with the gateway using the International Telecommunication Union H.323 Standard Protocol; and call transfers are instigated by an International Telecommunication Union Q.932 standard FACILITY message from the Gatekeeper to the gateway.