Patent ID: 6477533
Filing Date: 2002-11-05
Classification: G06Q

Abstract:
A method for managing agent ownership of customers utilizing a cruise web server environment to electronically communicate via a data communications network with a plurality of remote users using web browser programs, the method comprising:receiving and agent identifier that represents an agent from a remote user's web browser program; receiving a customer identifier that represents a customer from the remote user's web browser program; verifying that the customer is available for interaction with the agent by querying an electronic database of agent and customer information; receiving an agent activity from the remote user's web browser program; determining a time window for agent activity based at least upon at least one agent ownership rule, wherein the at least one agent ownership rule is stored in the electronic database; creating an agent of record association between the agent and the customer wherein the agent is designated as the customer's agent of record for the allotted amount of time; and storing the agent of record association in the electronic database.