Patent ID: 8503658
Filing Date: 2013-08-06
Classification: H04M,H04W

Abstract:
1. A method comprising: receiving call event data at a server in response to a call to a telephone received via a first voice channel operatively coupled with the telephone; the server generating a call request responsive to receiving the call event data, the call request comprising caller data and a plurality of call response options, wherein the plurality of call response options include accepting the call; the server concurrently: i) routing the call request via a data channel to a designated target device associated with the telephone without transferring the call via a second voice channel to the designated target device, and ii) directing the call using the first voice channel to the telephone associated with the designated target device; the server selectively transferring the call to the designated target device via the second voice channel responsive to receiving the accepting the call response from the designated target device before determining the call was answered at the telephone; the server canceling the call request by sending a notification to the designated target device via the data channel responsive to determining the call was answered at the telephone before a selected call response was received from the designated target device via the data channel; and, the server selectively decoupling the call that transferred to the designated target device and retransferring the call to a voicemail box of the telephone responsive to an absence of a response message from the designated target device confirming within a predetermined time that the designated target device answered the call and after transferring the call to the designated target device.