Patent ID: 7756737
Filing Date: 2010-07-13
Classification: G06Q

Abstract:
1. A method for determining a support level for the integrated provision of a plurality of enterprise software support applications, comprising the steps of: storing a plurality of usage levels associated with each of a plurality of enterprise software support applications in a computer system; storing a plurality of software services support levels associated with each of said usage levels in the computer system; performing a regression analysis by the computer system using said plurality of usage levels and said plurality of software services support levels to determine and store a formulaic relationship that indicates a software services support level for a given usage level for a subset of said plurality of enterprise software support applications; displaying said formulaic relationship as an exponential relationship whereby said given usage level comprises an independent parameter and said indicated software services support level comprises a dependent parameter depending, at least in part, on said independent parameter; and evaluating a total full-time equivalent cost per user for support services relating to the integrated provision of the plurality of enterprise software support applications.