Patent ID: 6704404
Filing Date: 2004-03-09
Classification: H04M

Abstract:
A call-back method for a call center environment, the method comprisingreceiving in a call-back handler a call from a caller to a client, the client having at least one agent capable of receiving telephone calls, determining a number at which the caller can be called back, initiating in the call-back handler a telephone call to the client through a public service telephone network standard line, waiting for the telephone call to be connected to the at least one agent, upon connection of the telephone call to the at least one agent and while the agent is available to talk to the caller, immediately initiating in the call-back handler a telephone call to the caller, and connecting together in the call-back handler the telephone calls to the caller and to the client with a resulting connection between the caller and the individual being routed through the call-back handler.