Patent ID: 8005900
Filing Date: 2011-08-23
Classification: G06Q,H04L,Y10S

Abstract:
1. A method for use in a computer system for responding to received electronic messages, the method comprising: (a) receiving, at a computer system, an incoming electronic message addressed to a general message account not assigned to any specific user; (b) identifying, by the computer system, stored fact information that is related to and external to the incoming electronic message such that subsequent analysis of the stored fact information provides an indication of how to route the incoming electronic message, wherein identifying comprises: (c) retrieving by the computer system, at least part of the identified store fact information in preparation for the subsequent analysis to determine how to route the incoming electronic message, by retrieving at least the first portion of the stored fact information that is a member of the first pre-selected class using the first service; and (d) storing, by the computer system, the retrieved stored fact information for subsequent analysis to determine how to route the incoming electronic message by storing the first retrieved portion of the stored fact information in a markup language formatted electronic file that is associated with the incoming electronic message, wherein the markup language formatted electronic file is configured to permit the first rule to be subsequently applied to the first retrieved portion to determine how to route the incoming electronic message.