Patent ID: 6026087
Filing Date: 2000-02-15
Classification: H04L,H04M,Y10S

Abstract:
A computer system comprising:a storage medium having stored therein a plurality of programming instructions to implement a set of communication services on the computer system for establishing and facilitating on behalf of an offeror second computer system, a voice call between an offeree client computer and an agent PSTN extension, the offeree client computer having received an offer from the offeror second computer system to engage in voice communication, and the agent PSTN extension is one of a plurality of agent PSTN extensions of the offeror second computer system, wherein the communication services include services for receiving on behalf of the offeror second computer system, through a data network link, a notification from the offeree client computer denoting the offeree client computer's acceptance of the offeror second computer system's offer, services for determining which agent PSTN extension among the plurality of agent PSTN extensions to establish the voice call with, and services for causing a voice link from the computer system to the determined agent PSTN extension to be established through a switched link on behalf of the offeree client computer; andan execution unit coupled to the storage medium for executing the plurality of programming instructions.