Patent ID: 8873733
Filing Date: 2014-10-28
Classification: H04M

Abstract:
1. A system for feedback of survey results, comprising: a data center; a call center; and a survey platform communicably coupled to the data center and to the call center; wherein the data center receives a communication initiated by an individual; wherein the communication is routed to the survey platform after an event; wherein data related to at least one of: the individual and the communication is collected; wherein the individual is prompted for participation in a survey; if the individual agrees to participate in the survey, the data is routed to the call center; based on the data and information related to the individual, the individual is routed to an agent within a call center; wherein the agent conducts a survey; wherein results of the survey are dynamically provided to quality control database; wherein the survey platform processes a key sequence entered by the individual during the survey; and wherein the key sequence is configured to escalate a quality control issue.