Patent ID: 8874463
Filing Date: 2014-10-28
Classification: G06Q

Abstract:
1. A computer-implemented method, comprising: receiving, at a trouble ticket management application within a computing system including a computer-readable medium excluding a propagating signal and a propagation medium, instructions to open a trouble ticket; receiving, at the trouble ticket management application, information related to a circuit type and a circuit identification (ID) number; receiving, at the trouble ticket management application, information related to a service type for the circuit; verifying, at the trouble ticket management application, the circuit type information, the circuit ID information and the service type information for the circuit; receiving, at the trouble ticket management application, information related to circuit performance for the circuit; opening, at the trouble ticket management application, a trouble ticket based on the received information, wherein the trouble ticket is associated with a trouble ticket type; receiving, at the trouble ticket management application, instructions to close the trouble ticket; determining, at the trouble ticket management application, the trouble ticket type associated with the trouble ticket; and closing, at the trouble ticket management application, the trouble ticket based on the trouble ticket type.