Patent ID: 7922493
Filing Date: 2011-04-12
Classification: G06F,G06Q

Abstract:
1. An integrated system for training sales representatives of an organization in making online sales calls to customers and for conducting the online sales calls, the system comprising: a storage device storing a Web co-browsing tool accessible to a client computer associated with a sales representative of the organization and a client computer associated with a current or potential customer; a set of one or more communications devices providing at least a voice channel between the customer and the sales representative; one or more application server computers associated with the organization that host one or more web-enabled applications including web-enabled human resources application, web-enabled accounting application and web-enabled customer relationship management application offered as products or services of the organization; one or more web server computers associated with the organization that host a training and sales Web site that is simultaneously accessible, viewable and controllable by both the customer and the sales representative through the Web co-browsing tool, the training and sales Web site being structured so as to guide the sales representative and the customer through each step of a sales call using the voice channel, the training and sales Web site comprising: wherein each of the first through fourth sections are accessible in any order by either the sales representative or the customer during the sales call; wherein the one or more web server computers hosting the training and sales Web site that is simultaneously accessible, viewable and controllable by both the customer and the sales representative through the Web co-browsing tool are in communication with the one or more application server computers; and wherein the one or more application server computers, the one or more web server computers are configured to: