Patent ID: 9069450
Filing Date: 2015-06-30
Classification: G06F,H04Q

Abstract:
1. A method for providing a communication service, comprising: setting, using a computer with a processor and a memory, instructions for both a first component of a service and a second component of the service, the instructions setting a flow of dialogs to present to requesters of the service to obtain information, each dialog being presented to the requesters of the service to obtain information; providing, using the flow of dialogs set by the instructions, the first component of the service via a first user interface over a first communication channel using a first communication mode; providing, using the flow of dialogs set by the instructions, the second component of the service via a second user interface over a second communication channel using a second communication mode, wherein the first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.