Patent ID: 6339592
Filing Date: 2002-01-15
Classification: H04M

Abstract:
A method of connecting a call from a computer to a telephone in a system including one or more first computers having a voice communications ability, a computer center including one or more second computers connected to the first computers through a computer network, and one or more telephone terminals connected to the computer center and a telephone network, comprising:providing, in each of the first computers, a first voice communications unit establishing communications between computer networks, a first voice/data conversion unit functionally connected to the first voice communications unit, and a first agent process unit; providing, in the computer center, one or more second voice communications units establishing communications between computer networks, a second voice/data conversion unit functionally connected to the second voice communications unit, a network control unit connected to the second voice/data conversion unit, a second agent process unit, and a telephone number storage unit functionally connected to the second agent process unit; activating the first agent process unit in at least one of the first computers, thereby establishing communications between the first agent process unit and the second agent process unit; activating, by the first agent process unit, the first voice communications unit in such a way that the first voice communications unit can communicate with the second voice communications unit; activating the second voice communications unit by the second agent process unit, and issuing a call from the network control unit to a telephone terminal designated by a telephone number stored in the telephone number storage unit; and establishing communications between the at least one of the first computers and the telephone terminals, wherein the first agent process unit and the second agent process unit manage communication type and communication status, and control the first and second voice communication units.