Patent ID: 6701311
Filing Date: 2004-03-02
Classification: G06F,Y10S

Abstract:
A customer self service system for performing resource search and selection comprising:a mechanism enabling entry of a query for a resource and, entry of one or more user context elements, each element representing a context associated with the current user state and having context attributes and attribute values associated therewith, said mechanism further enabling user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; a mechanism for searching a resource database and generating a resource response set having resources that best match a user's query, user context attributes and user defined relevant resource selection criteria, said resource response set being presented to said user in a manner whereby a relevance of each said resources being expressed in terms of user context in a manner optimized to facilitate resource selection; and, a mechanism for enabling continued user selection and modification of context attribute values to enable increased specificity and accuracy of a user's query to thereby result in improved selection logic and attainment of resource response sets best fitted to said query.