Patent ID: 8935172
Filing Date: 2015-01-13
Classification: G06Q

Abstract:
1. A method for fulfilling a portion of staffing requirements using an interactive voice response system (IVR), the method comprising the steps of: forecasting the staffing requirements for a business activity by at least one computer processor; identifying the portion of the staffing requirements by the at least one computer processor to be fulfilled using the IVR, the portion of the staffing requirements comprising one or more staff member positions required to be performed for the business activity; identifying a plurality of eligible staff members that may fulfill the one or more staff member positions by the at least one computer processor; contacting a first member of the plurality of eligible staff members; upon contacting the first member of the plurality of eligible staff members, requesting the first member of the plurality of eligible staff members using the IVR to fulfill at least one of the one or more staff member positions; receiving a response from the first member of the plurality of eligible staff members at the IVR indicating whether the first member accepts or denies fulfilling the at least one of the one or more staff member positions; upon the response indicating the first member of the plurality of eligible staff members accepts fulfilling the at least one of the one or more staff member positions, sending an acceptance from the IVR to the at least one computer processor; and upon receiving the acceptance, scheduling the first member of the plurality of eligible staff members to fulfill the at least one of the one or more staff member positions by the at least one computer processor.