Patent ID: 9141928
Filing Date: 2015-09-22
Classification: G06Q

Abstract:
1. A method of managing a supply chain, the method comprising: providing a plurality of order fulfillment options to a customer, the plurality of order fulfillment options comprising a fill-partial order fulfillment option; receiving, from the customer, a selection of a particular order fulfillment option from among the plurality of order fulfillment options; receiving a first order from the customer, the first order being for a first product and for a second product; receiving, at an ordering module, a first inventory status from a first distribution center, the first inventory status including: determining, at the ordering module, that the second quantity is equal to zero; directing, from the ordering module, that the first distribution center send the first product to the customer in response to determining that the particular order fulfillment option comprises the fill-partial order fulfillment option; determining, at a tracking module, a first time when the first distribution center is directed to send the first product to the customer; determining, at the tracking module, a second time when the first distribution center sent the first product to the customer; calculating, by utilizing instructions from a non-transitory memory that are executed by a processor that executes the tracking module, that a duration between the first time and the second time is greater than a predetermined duration specified in a service level agreement; generating a first alert when the duration between the first time and the second time is determined to be greater than the predetermined duration specified in the service level agreement, wherein the first alert indicates a failure of the supply chain in satisfying the service level agreement; generating a second alert when a percentage of the first order is not acknowledged within a time period and in accordance with an acknowledgement service level in the service level agreement; determining, based on an alert selected from the group comprising the first alert and the second alert, a portion of the supply chain that caused the failure; and adjusting the portion of the supply chain to rectify the failure.