Patent ID: 9015079
Filing Date: 2015-04-21
Classification: G06Q,G07C,H04M

Abstract:
1. An application server system configured to facilitate employee monitoring, the application server system comprising: an interactive voice response (IVR) system, executing on one or more computer processors, configured to computationally process electronic employee identification data to determine associated time and geographic location parameters; an alert system executing on one or more processors, in communication with the interactive voice response (IVR) system, the alert system configured to generate a real-time electronic alert in response to a potential problem condition detected using defined expectation parameters associated with the electronic employee identification data that are not satisfied, the defined expectation parameters including at least one of: a scheduled location from which the electronic employee identification data is expected to be received, or a scheduled time at which the electronic employee identification data is expected to be received; the alert system configured to transmit the electronic alert at expiration of a delay period, such that the transmission of the electronic alert is delayed for a period of time to allow the employee additional time to cure the potential problem condition; the interactive voice response (IVR) system configured to attempt to contact the employee during the delay period by transmitting one or more electronic communications directed to the employee; and the alert system configured to transmit the electronic alert, after the expiration of the delay period, the electronic alert being transmitted if the potential problem condition is not cured at the expiration of the delay period.