Patent ID: 6584193
Filing Date: 2003-06-24
Classification: H04M

Abstract:
A network telephone queuing system comprising:a network telephone queuing system switch; and a queue server associated with said queuing system switch, wherein said queuing system switch receives all calls to a queuing system subscriber regardless of the network telephone switch of origin; said queuing system switch routes all calls intended for a queuing system subscriber to said queue server; and said queue server manages all calls for a queuing system subscriber; wherein said queuing system switch receives all calls as a result of: receiving a telephone call into an original switch made to a directory number in a zone of portability as determined by NPA-NXX digits of the directory number called; in the original switch, querying an Local Number Portability (LNP) SCP for a location routing number for said queuing system switch; in the LNP SCP, performing an internal database search for the location routing number of said queuing system switch and returning the location routing number to the original switch; and in the original switch, routing the call including the directory number called, via the location routing number, to the queuing system switch.