Patent ID: 9003300
Filing Date: 2015-04-07
Classification: H04M

Abstract:
1. A voice response unit (VRU) proxy system, comprising: a processor; a graphical user interface (GUI), in communication with the processor, for dynamically displaying information from a VRU and for receiving data from a user; a system for initiating a first call with the VRU using voice over internet protocol (VOIP); and a VRU interface system for transmitting data from the user to the VRU, and for using speech recognition to capture responsive broadcasts from the VRU for display within the GUI, wherein the user interacts with the VRU only via the GUI during the first call, and wherein an interaction with a live representative is optionally available in a second call, and wherein the graphical user interface includes a first segment containing a set of dynamically generated options that reflect choices broadcast by the VRU and a second segment containing a set of additional options that are unrelated to the broadcast by the VRU.