Patent ID: 8743730
Filing Date: 2014-06-03
Classification: H04L

Abstract:
1. A method for determining an extension-to-channel association, comprising: providing a call routing component that facilitates communications between communication devices and a recorder, each of the communication devices being associated with an extension and the recorder being adapted to record the communication devices in accordance with an extension-to-channel mapping, wherein the recorder is configured to send a signal to call one or more of the communications devices to determine the channel to which these extensions are coupled, and further wherein the recorder sends a signal to the call routing component to initiate a call to the communications device, wherein the recorder can then determine which channels recorded data (or were otherwise active) during the time that the recorder facilitated the call to the communications device; determining, at a first time, a first extension-to-channel association configuration, the first extension-to-channel association configuration including an indication that at least one extension is coupled to a first recording channel; determining, at a second time, a second extension-to-channel association configuration, the second extension-to-channel association configuration including an indication that the at least one extension is coupled to a second recording channel; determining, from previously stored data, a first probability that the at least one extension is coupled to the first recording channel during the time period between the first time and the second time; and determining a change in the first extension to channel association configuration.