Patent ID: 7657485
Filing Date: 2010-02-02
Classification: G06Q,H04M

Abstract:
1. A processor-implemented method of identifying billing discrepancies, comprising: receiving billing data from a billing entity, said billing data including an assessed fee and call details associated with each of a plurality of calls made by a customer; identifying, based at least in part on said call details received from said billing data, rate information associated with said customer; generating an expected fee for each of said plurality of calls; comparing by a processor, for each of said plurality of calls, said expected fee with said assessed fee to identify discrepancies; generating a database of the discrepancies; determining whether calls have discrepancies based on length of each of the calls; and characterizing at least one of the discrepancies as misapplication of a time dependent charge if a proportion of the discrepancies does not vary with length of the calls with discrepancies.