Patent ID: 8767923
Filing Date: 2014-07-01
Classification: H04M,H04N

Abstract:
1. A method, comprising: performing, by one or more computer systems, providing a communication platform configured to, in a first mode of operation, enable communications between devices operated by residents of a controlled environment facility and devices operated by non-residents of the controlled environment facility; and switching the communication platform from the first mode of operation to an emergency mode of operation, the communication platform configured to, in the emergency mode of operation, enable an emergency communication from a first device operated by a resident of the controlled environment facility to a second device controlled by emergency response personnel, the communication platform configured to, in the first mode of operation, subject the communications to a security protocol, the communication platform further configured to, in the second mode of operation, automatically route the emergency communication from the first device to the second device, the emergency communication at least partially not subject to the security protocol.