Patent ID: 7100818
Filing Date: 2006-09-05
Classification: A61B,G06F,G06Q,G07F

Abstract:
1. An automated teller machine (ATM) for providing an ATM customer with a tailored cash dispense transaction based upon the ATM customer's emotional state, the ATM comprising: a cash dispenser for dispensing cash to the ATM customer to fulfill the cash dispense transaction; a display for presenting a series of display screens to the ATM customer to guide the ATM customer through the cash dispense transaction; at least one sensor which senses physiological data associated with the ATM customer; an analyzer which analyzes the physiological data from the at least one sensor to provide either a first category code which is indicative of the ATM customer being in a first emotional state or a second category code which is indicative of the ATM customer being in a second emotional state which is different from the first emotional state; and a controller for (i) tailoring the series of display screens to include a first set of display screens when the analyzer provides the first category code which is indicative of the ATM customer being in the first emotional state, (ii) tailoring the series of display screens to include promotional material not included in the first set of display screens when the analyzer provides the second category code which is indicative of the ATM customer being in the second emotional state, so that the ATM customer is not presented with the promotional material when the ATM customer is in the first emotional state and is presented with the promotional material when the ATM customer is in the second emotional state, and (iii) instructing the cash dispenser to dispense cash to the ATM customer during the cash dispense transaction.