Patent ID: 6665396
Filing Date: 2003-12-16
Classification: H04M

Abstract:
A method for managing on hold calls, comprising;receiving at a proxy system a first request from a calling party for a first connection to a first called party; generating a first proxy agent for the calling party if the first called party is unavailable; maintaining the first proxy agent in a first queue in place of the calling party to allow disconnection of the calling party; notifying the calling party when the first called party is available and the first proxy agent occupies a highest priority in the first queue; receiving at the proxy system a second request from the calling party for a connection to a second called party while the first proxy agent is maintained in the first queue; generating a second proxy agent for the calling party if the second called party is unavailable; maintaining the second proxy agent in a second queue in place of the calling party to allow disconnection of the calling party; and notifying the calling party when the second called party is available and the second proxy agent occupies a highest priority in the second queue.