Patent ID: 9197514
Filing Date: 2015-11-24
Classification: G06F,H04L

Abstract:
1. A method comprising: translating a generic data operation request received from a data storage consumer, using one or more processors, to a specific request for a storage server where the data storage consumer has provisioned storage; communicating to the storage server the specific request; communicating to the data storage consumer a received response to the specific request; determining service level agreement performance data based on the data requested and a time delay between sending the specific request to the storage server and receiving the response from the storage server; detecting an actual or potential service level agreement violation of a service level agreement, based on the service level agreement performance data; and issuing an alert ticket in response to the actual or potential service level agreement violation that includes a recommendation for a remedial action to maintain the service level agreement, the recommendation specifying an amount and type of resource to alter to maintain the service level agreement, the remedial action corresponding to increasing a processing capacity associated with the storage server.