Patent ID: 9191514
Filing Date: 2015-11-17
Classification: G01C,H04M,H04W

Abstract:
1. A method of providing directions over a network to a user, comprising: receiving, at an interactive voice response system, a single voice-based request in a call from the user, in response to a single voice prompt provided by the interactive voice response system, for directions to a desired destination, the single request including an electronic delivery method and a location of the user; storing in a memory a plurality of destination entries; determining, by a processor, if the user is authorized to make a request for directions; if the user is authorized, comparing, by the processor, the plurality of destination entries with the desired destination to determine a matching entry based on the single request, and obtaining using the processor directional instructions from the location of the user for the matching entry based on the single request; and providing, by an output device, the user with the obtained directional instructions via the electronic delivery method provided within the single request, wherein the delivery method comprises at least one of e-mail, a facsimile, a short message service (SMS) message, and an instant message.