Patent ID: 7283622
Filing Date: 2007-10-16
Classification: G06Q

Abstract:
1. A process integrated messaging system comprising: messaging interface logic operable to receive a first message via a messaging client from an originating party regarding a record, the messaging client being remote to the messaging interface logic; parsing logic operable to parse the first message into a plurality of component parts, the plurality of component parts comprising a component identifying the originating party; analyzing logic operable to examine the plurality of component parts separately and provide a decision signal responsive to contents of the plurality of component parts; and database interface logic operable to receive the decision signal and interface to a database and instruct the database to update the record responsive to the decision signal, the database being operable to control a plurality of records, each of the plurality of records tracking a workflow process and steps associated with the workflow process, wherein: the messaging interface logic is operable to receive a second message from said at least one responsible party, the second message providing instructions regarding handling of the record; and the analyzing logic is operable to instruct the messaging interface logic to send a third message to at least one responsible party, the third message including status regarding the record and to update the record in accordance with the second message and instruct the messaging interface logic to send a fourth message to the originating party, the fourth message providing instructions for further handling of a file associated with the record.