Patent ID: 6038293
Filing Date: 2000-03-14
Classification: H04M,H04Q

Abstract:
A method of responding to a telephone call from a caller using first and second call receiving devices in a telecommunications network, the method comprising: receiving the telephone call at the first call receiving device;obtaining caller information for the caller using the first call receiving device; transferring the telephone call to the second call receiving device;transmitting the caller information from the first call receiving device to a call recognition service;transmitting the caller information from the call recognition service to the second call receiving device in response to receiving a request for the caller information from the second call receiving device;storing the caller information in a storage device of the first call receiving device;transmitting from the first call receiving device to the call recognition service a pointer that references the caller information within the storage device of the first call receiving device;transmitting the pointer from the call recognition service to the first call receiving device in response to receiving from the second call receiving device the request for caller information; andaccessing the caller information from the storage device using the pointer and performing the steps of transmitting the caller information to the call recognition service and to the second call receiving device after accessing the caller information from the storage device.