Patent ID: 6845098
Filing Date: 2005-01-18
Classification: H04M

Abstract:
1. A method performed by a telephone services node to provide a remote user with access to a voice response unit, the method comprising receiving, via the Internet, a request for access to the voice response unit from the remote user; establishing communications with the voice response unit via the public switched telephone network in response to the request; receiving, via the public switched telephone network, an audio signal from the voice response unit, wherein the received audio signal indicates a plurality of options that may be selected; transmitting the audio signal to the remote user via the Internet; receiving from the user, via the Internet, a selection indicating one of the plurality of options, the selection having been made by the user via a graphical interface; generating an audio signal based on the selected option received from the user, that audio signal being a touch tone signal caused to be generated by the telephone services node; and transmitting the generated audio signal to the voice response unit via the public switched telephone network.