Patent ID: 6473407
Filing Date: 2002-10-29
Classification: G06F,G06Q,H04L,H04M,H04Q

Abstract:
A Web-based event monitoring system for communicating information relating to voice and data network from an enterprise to a customer at a client workstation, the system comprising:a client browser application located at the client workstation for enabling interactive Web-based communications with the event monitoring system and providing an integrated interface to the enterprise; a device for deriving performance alarms based on performance statistics collected on the performance of the voice and data network; a server device for receiving and storing the performance statistics and the derived alarms from the device for deriving; and a presentation device for enabling the customer to define and display reports associated with the derived alarms and the performance statistics at the client workstation, the presentation device further receiving the alarms as they are derived from the server device and presenting the alarms to the customer at the client workstation, wherein the customer is enabled to receive and view the alarms and the performance statistics relating to the voice and data network to which the customer has subscribed, at the client workstation via the integrated interface.