Patent ID: 6449588
Filing Date: 2002-09-10
Classification: H04L,H04Q

Abstract:
A method for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising:a) retrieving Quality of Service details for a customer from a rules database server; b) receiving a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) mapping the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) determining a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) generating the customer report based on the hybrid network event received and the Quality of Service details retrieved.