Patent ID: 8787553
Filing Date: 2014-07-22
Classification: H04M

Abstract:
1. A method of communicating using intelligent virtual service agents, comprising: assigning a first individualized responsibility to a first intelligent virtual service agent implemented on a first computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on a second computer platform; determining, by the first intelligent virtual service agent, whether content provided by a user onto a monitored internet page falls under the first individualized responsibility of the first intelligent virtual service agent; analyzing, by the first intelligent virtual service agent, the content provided by the user when the content falls under the first individualized responsibility of the first intelligent virtual service agent; when the content falls under the first individualized responsibility of the first intelligent virtual service agent, searching a set of response templates for a template for a response to the content, and when the response is found in the set of searched response templates, populating the template for the response, and when the response is not found in the set of searched response templates, generating a new response based on the content, wherein the response to the content is generated in accordance with the analysis by the first intelligent virtual service agent when the content falls under the first individualized responsibility of the first intelligent virtual service agent; and providing the response to the content onto the monitored internet page.