Patent ID: 8498399
Filing Date: 2013-07-30
Classification: H04M

Abstract:
1. A method performed by an answering service on behalf of a called party when a calling party places an incoming call to the called party and the called party is unable or unwilling to answer the incoming call directly, the method being performed by a computing system of the answering service and comprising: answering the incoming call from the calling party on behalf of the called party by way of a first call connection of the computing system; allowing an agent at the answering service to converse with the calling party by way of the incoming call; establishing contact with the called party by way of a called party call on a second call connection of the computing system while the incoming call between the agent and the calling party is still in progress by way of the first call connection of the computing system; receiving a signal from the called party for the called party to monitor the incoming call without joining in, and in response thereto communicatively coupling the called party call and the incoming call to form a coupled call; and detecting a disconnection of the monitored incoming call between the agent at the answering service and the calling party, and in response thereto: notifying at least the called party that the incoming call at the answering service has ended; notifying at least the agent at the answering service that the called party is available and wishes to speak to the agent regarding the ended incoming call; and allowing the agent at the answering service and the called party to converse with each other over the called party call, wherein the called party while initially monitoring the incoming call but not joining in can speak afterward with the agent at the answering service who handled the incoming call, wherein the computing system establishing contact with the called party by automatically sending an electronic message to an address of the called party by way of a data connection of the computing system, the message including a call-back telephone number by which the called party can place a call-back call to a second telephone connection of the computing system.