Patent ID: 8996613
Filing Date: 2015-03-31
Classification: G06Q,G10L

Abstract:
1. A method on a mobile device comprising: executing a client-side business application on a mobile device; responsive to an initiation of an audio conversation through the mobile device by a business user associated with the mobile device to a customer associated with a communication device separate from the mobile device, exchanging second messages between the business user using the mobile device and the customer, wherein the second messages represent the audio conversation between the business user and the customer; and responsive to a determination that the audio conversation between the business user and the customer has ended, automatically, without user intervention, exchanging third messages between the client-side business application and the server-side business application comprising information that causes the server-side business application to instantiate a business object associated with the customer account, the third messages further comprising textual communication details corresponding to a portion of, but not all of, the audio conversation represented by the second messages, wherein at least some of the textual communication details are stored in the business object.