Patent ID: 7444400
Filing Date: 2008-10-28
Classification: H04L

Abstract:
1. A server system, comprising: a first center server that communicates with a first local server and executes a printing device management software; and a second center server that executes a general purpose computer management software and acquires information regarding a general purpose computer from a second local server, the second center server being prepared separately from said first center server, wherein the first local server (i) collects device information including first device information and second device information from a printing device, wherein the collected device information is unique to the printing device and the first device information of the collected device information is not to be sent to the first center server, (ii) judges whether or not the collected device information includes the second device information which is to be sent to the first center server, and (iii) sends the second device information to the first center server in a first format for the printing device management software, the second device information including a counter value which indicates a number of pages printed by the printing device and information which indicates a trouble event, and wherein said first center server comprises: an acquisition unit that acquires the second device information from the first local server in the first format via the network; a determination unit that determines whether or not the second device information acquired by the acquisition unit indicates the trouble event and if so, selects the second device information indicating the trouble event; a format convener that converts the second device information selected by the determination unit into a second format that can be interpreted by said second center server; and a transmitter that transmits the converted second device information that indicates the trouble event to the second center server, without transmitting the second device information that indicates the counter value to the second center server.