Patent ID: 6606740
Filing Date: 2003-08-12
Classification: G06Q

Abstract:
A workflow processing framework, scalable for use by a single department to an entire enterprise, comprising:a set of software objects, each unique throughout the enterprise, to support corresponding business functions; a database management system, accessed by a subset of the software objects, defining work taxonomy and work steps for workflow processing, said system comprising: a first database, accessed by the subset of the software objects via the database management system, defining work type and work steps for workflow processing, and a second database, accessed by the subset of the software objects via the database management system, storing case information within the workflow processing framework; and a workflow engine utilized by said set of software objects and the subset of the software objects using the work taxonomy to perform the workflow processing and utilized by said workflow processing framework in combination with said database management system to perform case processing, said workflow processing framework defining work step divisions for at least one of the work steps, wherein the work step divisions correspond to component processes defined by work step rules, and the work step divisions for the at least one of the work steps are prioritized when presented to a user.