Patent ID: 6278776
Filing Date: 2001-08-21
Classification: H04M

Abstract:
In an outbound, predictive dialing call management system, a method for transferring a number of calls to dial determined by a call manager to an outbound telephone switch, wherein said outbound telephone switch has a rated call switching capacity of x number of calls per y unit of time where y is one hour or less, including the steps of:establishing a call budget of a number of calls to dial per unit time by dividing the y unit of time into a plurality of discrete time increments and dividing the x number of calls among said plurality of discrete time increments;transferring said number of calls to dial determined by said call manager to a budget queue;transferring calls to dial in said budget queue to said outbound telephone switch at a rate that does not exceed the call budget for each of said plurality of discrete time increments.