Patent ID: 6470008
Filing Date: 2002-10-22
Classification: H04L,H04M

Abstract:
A method of operating a routing server to facilitate telephone communications over an internet to a service operation comprised of a first call center and a second call center, the method comprising:receiving a first query from an internet gateway for a first telephone call to a telephone number; processing the telephone number from the first query based on a routing table to select a first internet address for the first call center; generating a first response indicating the first internet address; transferring the first response to the internet gateway, wherein the internet gateway transfers the first telephone call over the internet to the first call center using the first internet address in response to the first response; receiving, routing instructions from the service operation, and in response, dynamically altering the routing table based on the routing instructions; after altering the routing table, receiving a second query from the internet gateway for a second telephone call to the telephone number; processing the telephone number from the second query based on the altered routing table to select a second internet address for the second call center; generating a second response indicating, the second internet address; and transferring the second response to the internet gateway, wherein the internet gateway transfers the second telephone call over the internet to the second call center using the second internet address in response to the second response.