Patent ID: 6263052
Filing Date: 2001-07-17
Classification: H04M

Abstract:
A communication system for providing voice message communication via a telephone system between a first party health care provider and a second party health care authorizer, comprising:a first party message input for receiving first party voice messages, including a health care authorization request, from the first party across the telephone system,first party message playback for selectively presenting to the first party the first party voice messages across the telephone system,a message input structure for selectively parsing the first party voice messages received by the first party message input into different, associated memory locations,a message output structure for selectively providing the first party voice messages in the different, associated memory locations to a first party message output,the first party message output for delivery to the second party in an unattended manner the first party voice messages across the telephone system,a second party redialer for selectively causing the first party message output to repeatedly attempt to deliver the first party voice messages across the telephone system to the second party until the first party voice messages are successfully delivered across the telephone system,a second party weave file for navigating telephone menu structures associated with the second party,a second party message input for receiving across the telephone system second party voice messages, including a health care authorization code, from the second party in response to the first party voice messages,a second party message playback for selectively presenting to the second party the second party voice message across the telephone system,a second party message output for delivering to the first party in an unattended manner the second party voice message across the telephone system,a first party redialer for selectively causing the second party message output to repeatedly attempt to deliver the second party voice messages across the telephone system to the first party until the second party voice message are successfully delivered,a first party weave file for navigating telephone menu structures associated with the first party,a pass-through message channel for receiving across the telephone system and delivering across the telephone system in an attended manner pass-through voice messages between the second party and the first party,a memory for recording, storing, and indexing the first party voice messages, the second party voice messages, and the pass-through voice messages, anda first party voice message detector for determining when the second party voice messages and the pass-through voice message from the second party are received across the telephone system by the first party.