Patent ID: 7689425
Filing Date: 2010-03-30
Classification: G10L,H04M

Abstract:
1. A call routing system for providing information requested by a client with a wired/wireless communication terminal by using a counselor and a speech recognition engine, comprising: a speech recognition engine for recognizing client's speech and outputting corresponding character information and speech recognition results; a first counselor group terminal for reproducing a client's recorded speech file transmitted from the speech recognition engine, the client's speech being recorded in the client's recorded speech file, and allowing a first counselor group having a plurality of counselors to hear the reproduced speech file, and displaying a recognition word list recognized by the speech recognition engine so that a counselor of the first counselor group may search information requested by the client and provide corresponding information; a second counselor group terminal for allowing a second counselor group having a plurality of counselors to directly hear the client's speech so that a counselor of the second counselor group may search information requested by the client and provide corresponding information; and a main server for: