Patent ID: 7359496
Filing Date: 2008-04-15
Classification: H04M

Abstract:
1. A communications system for providing customized messages based on presence and preference information, comprising: a presence server capable of collecting presence information and preference information on a plurality of subscribers, wherein said presence information includes availability of a subscriber and said preference information includes policies for different priority levels of callers; and a communications manager connected to receive a request for a communication session with a select one of said plurality of subscribers from a caller, wherein said communications manager is operable to extract said presence information and said preference information of said select subscriber and said caller from said presence server, and in response to unavailability of said select subscriber for said communication session, transmit a customized response to said caller, wherein said customized response is generated based on said presence information and said preference information of said select subscriber and is transmitted to said caller based on said presence information and said preference information of said caller.