Patent ID: 7274685
Filing Date: 2007-09-25
Classification: H04L,H04M

Abstract:
1. A recording system for recording calls between callers and agents of a transaction processing system, the recording system comprising: an Internet Protocol (IP) gateway; an interface configured to operatively couple the IP gateway to the transaction processing system; a communication network operatively coupled to the IP gateway, the IP gateway configured to convert a call received from the transaction processing system into IP protocol data, and provide the IP protocol data to the communication network; a processor operatively coupled to the communication network and configured to receive the IP protocol data; and a memory storage system operatively coupled to the processor and configured to store the IP protocol data; a switch controlled by an agent and settable between a record-on mode and a record-off mode wherein the memory storage system records the call if the switch is set to the record-on mode and does not record the call if the switch is set to the record-off mode; and an agent profile having a recording mode preference so that all calls serviced by an agent are automatically recorded if the preference is set to an always-record mode, and are not recorded if the preference is set to a no-record mode.