Patent ID: 8630866
Filing Date: 2014-01-14
Classification: G16H,G16Z

Abstract:
1. A system comprising: a computing device including a memory having a plurality of routines stored therein and a processor configured to execute the plurality of routines, the plurality of routines comprising: a service response engine configured to receive an indication of an event with respect to servicing of a medical system, to classify the event by type using a classification engine, to receive a plurality of region-specific parameter sets including a parameter set associated with a particular geographic region from a plurality of geographic regions in which the medical system is located, the region-specific parameter sets including parameterized operational requirements applicable to healthcare facilities of the respective geographic regions, wherein the set of parameters is customized for the particular geographic region in which the medical system is located such that the generation of the recommended service action accounts for a variance of operational requirements for servicing of medical equipment between the different geographic regions of the plurality of geographic regions, and wherein at least one of the parameterized operational requirements is based on a target response time for servicing the medical system, and to generate an output including a recommended service action for servicing the medical system based at least in part on the type of event as determined by the classification engine and on the parameter set associated with the geographic region such that the recommended service action is customized for the geographic region in which the medical system is located.