Patent ID: 9113001
Filing Date: 2015-08-18
Classification: G06F,G06Q,G10L,H04M

Abstract:
1. A method for disambiguating call data, the method comprising: receiving, via a fraud notification module, notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting, using a call selection module, call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying, using a voice module, a first call event belonging to a first speaker, and a second call event belonging to a second speaker; and generating, using a user interface module, a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.