Patent ID: 7783574
Filing Date: 2010-08-24
Classification: G06Q

Abstract:
1. A method for sharing information during a customer service session, comprising: a processing device of a computer displaying a plurality of customer service input process fields associated with a plurality of consumer service process steps, the plurality of input process fields being displayed concurrently in an interface of the computer, each of the plurality of input process fields associated with a plurality of record keeping systems; the processing device obtaining a plurality of usernames and passwords for the plurality of record keeping systems by receiving an encrypted textual string and decrypting the encrypted textual string; receiving a command from a user; in response to receiving the command from the user, the processing device launching a computer tool from the interface and logging the user into a record keeping system of the computer tool wherein the record keeping system is one of the plurality of record keeping systems using a record keeping system username and password of the plurality of usernames and passwords obtain by decryption of the encrypted textual string and specific to the record keeping system; the processing device sharing information provided in one of the input process fields with the computer tool launched from the interface; and the processing device automatically forwarding information provided in the input process fields at an end of the consumer service process to the record keeping system of the launched computer tool.