Patent ID: 9009593
Filing Date: 2015-04-14
Classification: G06F,G06Q,G09B,H04N

Abstract:
1. A non-transitory computer-readable storage medium, comprising computer instructions which when executed by a processor cause the processor to perform operations comprising: presenting an operational interface for a set top box on a display monitor, the operational interface comprising computer animations and having a plurality of graphic controls for use of the set top box by a user; monitoring for a user input associated with one of the plurality of graphic controls; detecting the user input; providing, via the set top box, tutorial support via a live video session with service personnel when the user input is not contextual; responsive to the user input being contextual: presenting to the user a notification of an availability of the tutorial video; and presenting the tutorial video on the display monitor in response to a selection of the notification of the availability of the tutorial video by the user.