Patent ID: 6678360
Filing Date: 2004-01-13
Classification: A63F,G07C,H04M,H04Q

Abstract:
A method to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format and under control of a computer associated with the memory, comprising the steps of:receiving incoming calls from callers; receiving called terminal digital data (DNIS) signals automatically provided by said telephone facility relating to an incoming call to identify said select operating format from a plurality of distinct operating formats and for also receiving caller telephone number data from said telephone facility; testing the caller telephone number data against negative file data to limit access to at least a portion of the select operating format; providing an operator terminal for use by a person to facilitate caller communication via the person through the telephone facility; connecting an incoming call by a caller to said operator terminal under control of the computer based on a condition, said caller telephone number data being stored in said memory such that said computer in accordance with said select operating format is capable of accessing said customer data on a selected customer which has a telephone number corresponding to said caller telephone number data automatically provided from said telephone facility; said computer visually displaying said customer data on a selected customer and said operator terminal capable of providing data entries to said memory; and updating said customer data on a selected customer contained in the memory by incorporating said data entries into said customer data.