Patent ID: 8073116
Filing Date: 2011-12-06
Classification: G06Q

Abstract:
1. A method for handling disputed items, comprising: enabling a user to submit information regarding an item being disputed by the user in an interactive forum, the item involving a service provided by a service provider for the user, wherein the information submitted by the user is network-accessible by a client machine of the service provider; enabling the service provider to submit information regarding the item being disputed by the user in the interactive forum, wherein the information submitted by the service provider is network-accessible by a client machine of the user; enabling a status of the item being disputed to be updated in the interactive forum as the user and the service provider are directed to take turns providing information regarding the disputed item information until a dispute is resolved; enabling the service provider to change the status of the item being disputed to a closed status; and enabling the user to change the status of the item being disputed to an escalated status from the closed status.