Patent ID: 7163144
Filing Date: 2007-01-16
Classification: G06Q

Abstract:
1. A method comprising: a) through operation of at least one software component operating in at least one computer in operative connection with an automated teller machine (ATM), routing a plurality of transaction messages between terminal control software operating in the ATM and a host banking system located remotely from the ATM, wherein the ATM includes a cash dispenser, wherein the plurality of transaction messages includes at least one transaction message authorizing the ATM to dispense cash through operation of the cash dispenser, wherein the terminal control software is adapted to cause the cash dispenser to operate responsive to the at least one message authorizing the dispense of cash; b) through operation of the at least one software component, sending at least one message to the terminal control software, wherein the at least one message is operative to cause the terminal control software to retrieve diagnostic information associated with the operation of the ATM from a first data store in the ATM and to attempt to send at least one further message to the host banking system, wherein the at least one message does not originate from the host banking system, wherein the at least one farther message includes the retrieved diagnostic information; c) through operation of the at least one software component, intercepting the at least one further message and storing the diagnostic information included in the intercepted at least one further message in a second data store in operative connection with the at least one computer; and d) through operation of the at least one software component, enabling the diagnostic information stored in the second data store to be displayed through an output device in operative connection with the ATM.