Patent ID: 7739396
Filing Date: 2010-06-15
Classification: G06F,H04L

Abstract:
1. A method for managing field service of a first computer, the method comprising the steps of: a remote server wirelessly receiving from the first computer, configuration information of the first computer and an identification of the first computer, and in response, the remote server determining a recommended list of updates to install in the first computer which are compatible with the configuration information and not currently installed in the first computer, and the remote server wirelessly sending the recommended list to the first computer; a portable RFID reader supported adjacent to the first computer reading and displaying information broadcast from an RFID attached to the first computer, the information broadcast from the RFID attached to the first computer including the recommended list of updates sent by the remote server, the configuration information of the first computer and the identification of the first computer; and the remote server sending to a portable computer through a network separate from the RFID attached to the first computer a recommended list of updates for the first computer, configuration information for the first computer, and the identification of the first computer, and the portable computer displaying the recommended list of updates, the configuration information and the identification of the first computer sent by the remote server for the first computer through the network, the portable computer being supported adjacent to the RFID reader to enable the user to compare the recommended list of updates, the configuration information and the identification of the first computer sent by the remote server to the portable computer through the network to the recommended list of updates, the configuration information and identification of the first computer broadcast by the RFID attached to the first computer and read by the RFID reader.