Patent ID: 9191795
Filing Date: 2015-11-17
Classification: H04L,H04M,H04W

Abstract:
1. A method for redirecting a call initiated from a portable communication device and executing a visual IVR application in response to the call, the method comprising: screening calls initiated from the portable communication device by a communication application resident in a memory of the portable communication device; on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria; authenticating an account corresponding to the portable communication device that initiated the call by communicating with the specified service provider communication network; executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account by the specified service provider communication, and forwarding the redirected call via a communication network to an audio IVR system when the authentication of the account fails; retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account by the specified service provider communication network, and displaying an owner homepage that includes selected retrieved personalized account information on a display of the portable communication device.