Patent ID: 7716176
Filing Date: 2010-05-11
Classification: H04L

Abstract:
1. A method comprising: receiving autosupport data that includes a plurality of autosupport data items; for each autosupport data item, identifying a storage appliance that generated the autosupport data item; generating a unique key for each storage appliance that generated an autosupport data item; mapping autosupport data from the plurality of autosupport data items to a data model based on relationships between a plurality of data elements in the autosupport data items, wherein the mapping includes assigning, to each autosupport data item, the unique key associated with the storage appliance that generated the autosupport data item; filtering, by a secure support server, the autosupport data using a criterion provided by a user, with relational integrity of the autosupport data protected, the filtering comprising: exporting the filtered autosupport data to a public network, wherein the unique key included in at least two of the plurality of autosupport data items indicates that the at least two autosupport data items have been generated by the same storage appliance.