Patent ID: 6879684
Filing Date: 2005-04-12
Classification: H04M,H04Q

Abstract:
1. A method for managing operators of a telecommunications network, the operators being members of an operator service and the network having a plurality of switching offices, the method comprising the steps of: logging on to a home switching office via a data channel by an operator; logging on to a peripheral line trunk group via the data channel by the operator; transmitting, after successfully logging on, a request for remote logging on to a central master office; transmitting a call number or a call number table of virtual operators located in the central master office from the peripheral line trunk group to the operator; initiating a voice link to one of the virtual operators, by the operator, using the call number or the call number table; transmitting the request for remote logging on from the home switching office to the master office via inter-office signaling, after the voice link has been successfully set up; conveying the request for remote logging on, in the master office, to a coordination processor; loading from at least one of the coordination processors and the peripheral line group of the master office, the log on confirmation data and data which is specific to the operator service, into the peripheral line trunk group of the operator in the home switching office; loading the log on confirmation data and the data which is specific to the operator service to the operator's terminal from the peripheral line trunk group of the operator in the home switching office; transmitting, via a data channel, a status report of the operator to the peripheral line trunk group of the home switching office; and transmitting the status report of the operator to the coordination processor of the master office from the peripheral line trunk group of the home switching office via inter-office signaling.