Patent ID: 9025732
Filing Date: 2015-05-05
Classification: H04M

Abstract:
1. A computer program product residing on a non-transitory computer-readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising: determining quality-of-service information associated with a first participant in a first electronic call; storing the quality-of-service information in a quality-of-service history database, wherein the quality-of-service information includes one or more geographical regions designated with a quality-of-service score, based upon, at least in part, a quality-of-service threshold value set by a user; and determining a likelihood of quality-of-service issues associated with a second electronic call including determining a likelihood of when the quality-of-service issues will begin and a likelihood of when the quality-of-service issues will resolve, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database, wherein determining the likelihood of quality-of-service issues associated with the second electronic call is based upon, at least in part, determining a predicted second location of the second participant based upon, at least in part, a current location of a second participant and a trajectory of expected movement from the current location.