Patent ID: 8249914
Filing Date: 2012-08-21
Classification: G06Q

Abstract:
1. A service supporting system comprising a service supporting server supporting a service operation for a customer, a reception terminal communicatable with said service supporting server and receiving terminals for receiving emergency responses, wherein said reception terminal comprises: a part extracting biometric characteristics of the customer; a display part displaying a questionnaire concerning the service operation with the questionnaire containing questions relative to basic items in connection with the service operation and items selected from a list of items comprising: “room clean”; “bathroom clean”; “lavatory clean”; “lightings blown”; “bed clean”; “corridor clean” and emergency response items having numbers associated therewith for contacting the proper receiving terminal associated with each of the listed items; an inputting part causing the customer to input for the questionnaire; a questionnaire transmission part transmitting the biometric characteristics and the input questionnaire result to said service supporting server with said service supporting server comprising a part searching a customer database for the received customer's biometric characteristics; a questionnaire analysis part analyzing the questionnaire result to determine if an equipment failure exists in one or more of the emergency response items in the questionnaire, a determining part for further determining, without human interaction or participation, if the equipment failure requires an emergency response, an emergency response processing part, and a transmitting part for automatically transmitting a message from the determining part to the emergency response processing part when an equipment failure requiring an emergency response has been identified including contents of the failure wherein the emergency response processing part has a selecting part for automatically selecting a number from the emergency response items for contacting the proper receiving terminal associated with the selected number in response to the identification of an emergency and a reading part for reading registered information to the proper receiving terminal associated with the failed equipment, such that: when a failure in the bath occurs according to the questionnaire result, the emergency response processing part reads registered information related to the receiving terminal associated with the bath; when a failure in the lavatory occurs according to the questionnaire result the emergency response part reads registered information related to the receiving terminal associated with the lavatory; when a TV has a failure according to the questionnaire result, the emergency response processing part reads registered information related to the receiving terminal associated with electric appliances; and when a bed has a failure according to the questionnaire result, the emergency response processing part reads registered information related to the receiving terminal associated with a bed and includes a reporting part for reporting to the receiving terminal associated with the equipment using the registered information read by the reading part, and for transmitting information of a failure in equipment to the proper terminal associated with the equipment experiencing the failure.