Patent ID: 8116237
Filing Date: 2012-02-14
Classification: H04M

Abstract:
1. A communication method, comprising: subscribing, at a first contact center, with a conference mechanism, wherein the first contact center is a collection of communication devices; establishing, by the first contact center, a first Real-time Transport Protocol (RTP) stream with the conference mechanism; determining, by the first contact center, that a publication trigger has occurred, wherein the publication trigger includes a state change of a sub-entity within the first contact center; providing, by the first contact center, at least one of status information and control signals associated with the first contact center to the conference mechanism via the first RTP stream; providing, by the conference mechanism, the at least one of status information and control signals received from the first contact center to a second contact center via a second RTP stream; and receiving, at the first contact center, at least one of status information and control signals associated with the second contact center from the conference mechanism via the first RTP stream, wherein the second contact center provides the at least one of status information and control signals associated with the second contact center to the conference mechanism via the second RTP stream established between the second contact center and conference mechanism.