Patent ID: 7634467
Filing Date: 2009-12-15
Classification: G06F,G06Q,Y10S

Abstract:
1. A computer-implemented method in a computer system with a processor for presenting a user business context corresponding to an unstructured document, the method comprising: providing classifiers for classifying terms of unstructured documents into actions with parameters representing business objects derived from the unstructured documents, each classifier having been trained with training data of terms extracted from the unstructured documents and associated actions associated with the unstructured documents of the training data, a business object including a customer having a customer name; providing a business application database storing business information relating to different types of business objects; providing a tailored dictionary derived from a master dictionary of names of business objects and other business-related terms, the tailored dictionary containing terms of the master dictionary determined, based on characteristics of the user, to be more relevant to the user than other terms of the master dictionary, a characteristic of the user including job title of the user; receiving an unstructured document; extracting by the processor relevant terms from the received unstructured document that are in the provided tailored dictionary; applying by the processor the provided classifiers to the extracted relevant terms to classify the relevant terms extracted from the received unstructured document into a plurality of actions related to a business object associated with a business application, at least some of the plurality of the actions having a parameter identifying the business object, each classifier providing a score associated with each of the plurality of actions; identifying which of the plurality of actions have scores that satisfy a predetermined threshold score; extracting from the unstructured document a parameter identifying the business object; retrieving from the business application database business information of the business object to which the received unstructured document relates; presenting to a user the unstructured document, an indication of each identified action along with its score for possible performance, and the retrieved business information of the business object to which the received unstructured document relates, wherein an action is performed using the extracted parameter; and receiving from the user an indication to modify an identified action and to perform the modified identified action so that the user can view the received unstructured document, the retrieved business information, and the score of each identified action to assist the user in deciding whether to modify and effect performance of an identified action.