Patent ID: 6418201
Filing Date: 2002-07-09
Classification: H04M,H04Q

Abstract:
A voice processing system for connection to the public switched telephone network comprising:a computer telephony server for interfacing to a plurality of client computers, the client computers containing voice processing applications; a processor for communicating with said voice processing applications and for determining what set of resources a particular telephone call being processed requires, a plurality of platforms, each of said platforms containing a plurality of voice processing resources, the resources being on one or more circuit boards, each of said platforms being interconnected with others of said platforms, and each of said platforms being in communication with said processor, and allocation software running on said processor for allocating available resources from said platforms to process calls, the allocation software being arranged to allocate the resources either from the same or from different platforms, depending upon availability, the allocation software also being configured to route information for processing a call to and from resources allocated for that call such that the voice processing application processing that call processes the call in a substantially identical manner whether the allocated resources are from the same or different boards or platforms.