Patent ID: 9025736
Filing Date: 2015-05-05
Classification: H04M

Abstract:
1. A method for automatically generating auditory archives in a customer service environment, the method on an information processing system comprising: establishing a communication link with an end user; retrieving an information form file, wherein the information form file comprises at least a category choice information set and at least one audio recording information set; prompting, in response to the retrieving, the end user to answer a set of questions based on the category choice information set and the audio recording information set stored within the information form file; storing a data set associated with each answer to each question in the set of questions given by the end user, wherein at least a first data set is stored in the information form file in a storage area corresponding the category choice information set, and wherein at least a second data set is stored in the information form file in a storage area corresponding to the audio recording information set; combining the first and second data sets into a combined data set having a given sequence; generating auditory data representing the combined data set having the given sequence; and storing the auditory data that has been generated as an auditory archive file in a storage area of the information form file designated for audio archive files.