Patent ID: 8073861
Filing Date: 2011-12-06
Classification: G06F,G06Q

Abstract:
1. A method for facilitating content expansion in a document collaboration application having a body of content within a set of collaboration documents, the method comprising: generating a log of interactions between a server and users of the server; identifying, from the log, an entry associated with a failed search by the document collaboration application for content in the set of collaboration documents, the document collaboration application being accessed through the server, the failed search being a user search request for an item that is not represented in the body of content; identifying, from the log, at least one term from the failed search to be designated as a failed search term, the failed search term being representative of the item that is not represented in the body of content, the identifying at least one term comprising parsing entries of the log and identifying text associated with one of the entries that is marked with an error code indicator, the failed search being a user search request for an item that is not represented in the body of content, wherein identifying at least one term further comprises, from the failed search, identifying a concept that is not represented within the collection of documents associated with a knowledge management application; providing an output indicating that the term is the failed search term and indicating that the concept is not represented, wherein providing an output comprises displaying a record indicating the term as a failed search term and displaying the term within a list of failed search terms, and wherein the list is ordered based on a frequency of occurrence within the log; and retrieving the output to identify areas of content expansion.