Patent ID: 6834100
Filing Date: 2004-12-21
Classification: G10L,H04L,H04M

Abstract:
A method of designing an personal IVR service node comprising steps of:(a) defining a plurality of logical symbols as the personal IVR service node prompts; (b) defining at least one action associated with a logical symbol; (c) storing the plurality of logical symbols, and at least one action associated with each of the plurality of logical symbols; (d) receiving an input signal; (e) decoding the received input signal; (f) mapping the input signals into one of the plurality of logical symbols; (g) executing a set of computer instructions performing the action associated with a mapped logical symbol; (h) packetizing a recent transaction information in a plurality of digital packets using at least one voice coder; (i) dispatching the recent transaction packet data to an Internet protocol address in a random order; and (j) updating with an IVR server to record recent transaction.