Patent ID: 8948727
Filing Date: 2015-02-03
Classification: H04W

Abstract:
1. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of: (a) receiving at a vehicle interface module an indication of a vehicle operation by an operator; (b) based on the indication, determining at the vehicle interface module that at least one mobile device is available for Bluetooth pairing via the vehicle interface module using a Bluetooth transmission, wherein when a plurality of mobile devices is determined to be available, then selecting one of the plurality of mobile devices having the highest priority from a list of mobile devices; thereafter (c) pairing the mobile device with the vehicle interface module via Bluetooth communication; (d) obtaining at the vehicle interface module via Bluetooth communication a mobile identifier associated with the mobile device; (e) establishing a first call between a call center and the mobile device; (f) sending the mobile identifier from the vehicle interface module to the call center over the first call via the mobile device; (g) experiencing a disconnection event of the first call; and (h) using the mobile identifier and the mobile device to provide services at the vehicle from the call center over a second, subsequent call.