Patent ID: 7533305
Filing Date: 2009-05-12
Classification: G06Q,G16H

Abstract:
1. An apparatus for structured detection and handling of problems that occur in a computerized system, comprising: a data storage containing a plurality of data sets, each data set concerning a known problem that can occur in a computerized system and each data set comprising at least one solution approach to solve the problem with which this the data set is concerned, and a designation of said problem; a control device having access to the data storage; a user interface connected to the control device; said control device being configured to supply said user interface with a display of the respective designations of the respective problems with which said data sets in said data storage are concerned, and said user interface enabling a simultaneous selection from said display by a user, dependent on the respective designations, of a plurality of said data sets forming a selected combination, and said control device, in response to said selected combination, being configured to automatically determine at least one solution approach to a problem in said computerized system represented by said selected combination, and supplying said at least one suitable solution approach for presentation to said user via said user interface; and said control unit, in said at least one solution approach supplied to said user interface, being configured to include contact information for at least one specialist suitable for responding to said problem.