Patent ID: 7826443
Filing Date: 2010-11-02
Classification: H04L

Abstract:
1. A method for remote troubleshooting of a target customer premises equipment in an IP multimedia subsystem network including a customer care center, the method comprising: receiving a message from the customer care center, the message containing customer complaint information about the target customer premises equipment; transmitting over a call setup request path a session initiation protocol session initiation protocol call setup request to test the target customer premises equipment; testing the target customer premises equipment by setting up a call between the target customer premises equipment and a second customer premises equipment according to the session initiation protocol call setup request; at a customer premises equipment management system separate from the call setup request path and in communication with a first residential gateway associated with the target customer premises equipment and a second residential gateway associated with the second customer premises equipment, collecting from the residential gateways call signaling data resulting from the setting up of the call; transmitting the call signaling data from the customer premises equipment management system to the customer care center; and at the customer care center, dispatching repair personnel based on the call signaling data.