Patent ID: 8443235
Filing Date: 2013-05-14
Classification: G06F

Abstract:
1. A storage system comprising one or more computers, comprising: a storage apparatus including a storage medium for storing data; and a management apparatus configured to manage the storage apparatus, an information management server configured to manage apparatus information of the storage apparatus and known problem information; wherein the management apparatus comprises: wherein the information management server comprises: wherein the management apparatus is configured to send the apparatus information of the storage apparatus to the information management server during the startup of the storage apparatus or after the replacement of a micro program in the storage apparatus, wherein the information management server is configured to search for the known problem information corresponding, to the apparatus information, which was sent by the management apparatus, from the server-side known problem information storage unit, and send the searched known problem information to the management apparatus, wherein the management apparatus is configured to store the known problem information sent by the information management server in the apparatus-side known problem information storage unit, wherein the information management server is configured to receive the known problem information from an external terminal according to an input of an administrator, store the received known problem information in the server-side known problem storage unit, search for apparatus information corresponding to the stored known problem information from the apparatus information storage unit, and send the received known problem information to the management apparatus corresponding to the searched apparatus information, wherein the management apparatus is configured to store the known problem information sent by the information management server in the apparatus-side known problem information storage unit, wherein the information management server is configured to search for the known problem information corresponding to the apparatus information sent by the management apparatus from the server-side known problem information storage unit, and send a request to the management apparatus for discarding all known problem information stored in the apparatus-side known problem information storage unit, wherein the management apparatus is configured to discard, in response to the request, all known problem information stored in the apparatus-side known problem information storage unit, wherein the information management server is configured to send all known problem information that was searched to the management apparatus, and wherein the management apparatus is configured to store all known problem information that was sent by the information management server in the apparatus-side known problem information storage unit.