Patent ID: 8402043
Filing Date: 2013-03-19
Classification: G06Q

Abstract:
1. Within a system comprising at least a first processor and a memory, a method of analyzing historical communications in relation to a present communication, the method comprising: during a first communication session between a first user and at least a second user, via the first processor: detecting at least a first communication exchanged between the first user and the second user; and storing the first communication to a computer readable storage medium; and during a second communication session, with the first processor or a second processor; comparing a second communication exchanged in the second communication session with the first communication to determine a degree of similarity between the first communication and the second communication; and when the degree of similarity is at least a threshold value, indicating to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed.