Patent ID: 8379803
Filing Date: 2013-02-19
Classification: H04M

Abstract:
1. A method comprising: receiving, at a computer system, an incoming telephone call from a calling party; receiving, at the computer system, a first audio transmission from the calling party, the first audio transmission including speech audio identifying a called party; identifying, based on the received first audio transmission, a first entry in a directory, the first entry in the directory including a first identifier; providing, to the calling party, a first outgoing audio message including an audio representation of the first identifier; providing, to the calling party, a first silent delay period of a predetermined duration immediately subsequent to a completion of providing said first outgoing audio message; receiving, during the first silent delay period, a response that specifies alternative processing requested by the calling party, the alternative processing being alternative to agreeing or disagreeing with the first outgoing audio message; and performing the alternative processing based on the received response, wherein the alternative processing includes one of (i) recording a message for the called party or (ii) accessing a voicemail platform of the calling party.