Patent ID: 9197749
Filing Date: 2015-11-24
Classification: H04M,H04W

Abstract:
1. A method of providing services to a mobile device of a user via an interactive response system, the method comprising: receiving a telephone call from a user's mobile device with an interactive response system configured to interpret at least one of voice and tone selections from the mobile device, the interactive response system receiving during the phone call information that can be used to identify the user; enabling the user to conduct, with the interactive response system, during the phone call, a commercial transaction with a remotely located server accessible over a high bandwidth link located between the interactive response system and the remotely located server, the remotely located server transmitting, during the phone call, based on the received information, user authentication information to the user at the mobile device over a channel other than a voice channel of the telephone call and receiving an indication from the user of the user's receipt of the authentication information during the telephone call, wherein the user is allowed to access a service offered by the remotely located server through the interactive response system based on the receiving of the indication.