Patent ID: 6542594
Filing Date: 2003-04-01
Classification: H04Q

Abstract:
A method for management of an automatic branch exchange of a type interacting with a plurality of users by means of a plurality of user terminals, characterized in that the method comprises the following steps:identification of each of said users by at least one user identifier; creation of a table of users, associating a user profile with said at least one user identifier of each said user, each said user profile comprising at least one attribute assigned to said user, each said user profile comprising at a minimum a set that identifies user terminals which set is possibly vacant; and interaction between said automatic branch exchange and each said user taking place as a function of the user profile associated with said user, said user belonging to a group comprising: â€œstandard usersâ€  (51) whose profile includes a set of user terminals comprising a single user terminal (terminal No. 5); â€œmultiple usersâ€  (52) whose profile includes a set of user terminals comprising at least two user terminals (terminals Nos. 6, 7 and 8); and â€œvirtual usersâ€  (53) whose profile includes a vacant set of user terminals, namely a set comprising no user terminal.