Patent ID: 6016345
Filing Date: 2000-01-18
Classification: B01L,G01N,G16H,Y10S

Abstract:
In a confidential medical testing system, a method for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of said anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory prior to said in-coming calls, comprising the steps of:(A) receiving a telephone call initiated by an anonymous caller;(B) prompting said anonymous caller to transmit a personal identification code corresponding to a specimen previously provided to said medical testing laboratory by said anonymous caller prior to placing said telephone call;(C) receiving said personal identification code;(D) retrieving, in response to said personal identification code, test result information associated with said specimen previously provided to said medical testing laboratory by said anonymous caller;(E) selecting, in response to said test result information, a call handler from a plurality of call handlers for processing said telephone call;(F) routing said telephone call to said selected call handler; and(G) providing said test result information to said anonymous caller with said selected call handler.