Patent ID: 8363790
Filing Date: 2013-01-29
Classification: H04L

Abstract:
1. A method for processing an alarm, comprising: receiving, by a processor, an alarm associated with a switched voice service; retrieving a local routing number or a primary inter-exchange carrier information from a switch serving a call associated with a caller's telephone number; determining if the alarm is due to a service degradation; and notifying a work center responsible for the service degradation if the alarm is due to the service degradation; determining if the alarm is due to a provisioning error; notifying a work center responsible for the provisioning error if the alarm is due to the provisioning error; determining if a called number is an internet protocol network telephone number of an internet protocol network; retrieving a status of an internet protocol port if the called number is the internet protocol network telephone number; determining if a link or a protocol is active for the internet protocol port; determining a status of a customer router if the link or the protocol is active; and verifying a customer's network configuration if the link, protocol or customer router are inactive.