Patent ID: 6404885
Filing Date: 2002-06-11
Classification: H04L,H04M

Abstract:
A method for providing multiple levels of telephone access service to a given resource comprising the steps of:a) providing a first shared dial hunt group accessible by a first user group subscribing to a first service level and a second user group subscribing to a second service level; b) providing a second dedicated dial hunt group accessible only by said second user group subscribing to said second service level; c) identifying incoming calls for either first level service treatment or second level service treatment; d) initially assigning calls from both first level service subscribers and second level service subscribers to circuits in said first dial hunt group; and e) when all circuits in said first dial hunt group are busy, routing new calls from said second level service subscribers to circuits in said second dial hunt group so that second level service subscribers will have fewer calls blocked than first level service subscribers.