Patent ID: 8442887
Filing Date: 2013-05-14
Classification: G06Q

Abstract:
1. A method for providing personalized, high-quality oversight of a luxury homes property, comprising: a) setting up a real estate property on a computer system by capturing, using a computer processor an image inventory of the structure, grounds, amenities, furnishings, and high value assets of a luxury home property, said step of setting up including at least one of a logging of current vendors used for various services; and an auditing of vendors for price competitiveness and quality performance; b) creating a record related to the property that includes uploads of image files, applicable service providers, and ongoing expense categories; c) providing an online, user-accessible, portal with a secure username and password that allows an owner of the property to interact with a service provider based on information processed related to the property; d) conducting predetermined inspections of the property, wherein said inspections are performed in conformance with a structured process that includes evaluations of the record in a manner that ensures consistency of oversight quality and data captured and that results in a written inspection report being generated; e) uploading said inspection report into the system; f) posting said inspection report for viewing online by the property owner; g) assigning each property a unique identifier; h) tracking said inspection report using said unique identifier; i) providing at least one automatic alerts to the property owner at the initiation of one of a specific workflow steps selected from the group consisting of: account setup, inspection completed, case opened, approval required, and case closed; j) providing updates that employ said identifier; k) directing the property owner to the portal for additional information; l) measuring ongoing customer satisfaction by prompting for specific feedback and acquiring at least one of: a standard customer satisfaction on a Likert scale of 1-5; and a net promoter score on a Likert scale of 1-5; m) reporting costs via the portal using market-competitive indices; n) providing forecasts for ongoing management of at least one of planned and actual costs; o) creating a scale expansion of a service delivery model; p) implementing a data-mining functionality to process user data and behavior trends.