Patent ID: 7992055
Filing Date: 2011-08-02
Classification: G06F

Abstract:
1. A method for providing autosupport functionality to a security system, the method comprising: generating, by an event generator, an event indicating an error condition; passing, by the event generator, the event to an event router executing on the security system identifying that the event is associated with an autosupport facility; routing, by the event router, the event to an autosupport module executing on the security system, wherein the event is not logged into a system log prior to being routed to the autosupport module; determining, by the autosupport module, if a free queue of a plurality of queues is available to process the event; in response to determining that the free queue of the plurality of queues is available to process the event, utilizing the free queue of the plurality of queues to process the event; and logging the event in response to determining that the event is unable to be processed.