Patent ID: 7920843
Filing Date: 2011-04-05
Classification: G08B,H04M,H04W

Abstract:
1. A method of connecting a call with an alarm system to a monitoring system to establish a voice communication session between the alarm system and an operator handling an alarm event for the alarm system, the method comprising: receiving, by an intermediary alarm server, alarm data over a wireless data channel, the alarm data being transmitted from a wireless communication module included in an alarm system in response to the alarm system detecting an alarm event, the alarm data indicating the alarm event and the intermediary alarm server being different from the alarm system; establishing, over a wireless voice channel, a first call between the wireless communication module and the intermediary alarm server; associating, by the intermediary alarm server, the alarm data with the first call between the wireless communication module and the intermediary alarm server; based on association of the alarm data with the first call between the wireless communication module and the intermediary alarm server, coordinating, by the intermediary alarm server, a voice communication session between the alarm system and a monitoring system that is different from the intermediary alarm server and the alarm system, the coordinating comprising: