Patent ID: 9167078
Filing Date: 2015-10-20
Classification: H04M

Abstract:
1. A computer implemented method of call processing, the method comprising: receiving over a network, by a computing system comprising hardware, one or more calls to a first phone address, the first phone address not currently associated with a marketing campaign communication; storing, by the computing system, one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the marketing campaign communication; associating the first phone address to the marketing campaign communication; subsequent to the association of the first phone address to the marketing campaign communication, receiving, at the computing system, a first call to the first phone address; prior to answering the first call and at least partly in response to a determination, by the computing system, that a calling party phone address of the first call matches a stored calling party phone address included in the one or more calling party phone addresses associated with the one or more received calls prior to the association of the first phone address to the marketing campaign communication, at least partly in response to detecting a modem tone, by the computing system, during the first call, at least partly in response to receiving a second call during a specified marketing campaign state, identifying, by the computing system, the second call as a candidate spam call, wherein the marketing campaign state comprises an indicator of a position of a customer prospect in a marketing campaign funnel.