Patent ID: 7143053
Filing Date: 2006-11-28
Classification: G06Q,Y02P

Abstract:
1. A system including an on-line data gathering tool if or evaluating a legacy general procurement and accounts payable application of a client of an enterprise and for adapting through presales, assessment, preparation, development, deployment and support stages a general procurement and accounts payable application to the requirements of each of a plurality of clients of said enterprise and for monitoring and assuring the quality of services provided by a service provider to said clients, comprising: a server; a storage device connected to said server; a plurality of terminals, said terminals including enterprise terminals and provider terminals; a communication link interconnecting said server and said terminals; said server (1) maintaining on said storage device, for each of a plurality of said clients of said enterprise, a database of templates describing procedures for assessing, preparing, developing, deploying and supporting general procurement and accounts payable applications for each of said clients, and (2) serving said templates to said terminals for presentation to teams of enterprise users and provider users at respective user interfaces of said enterprise terminals and said provider terminals; said templates providing data fields; said server collecting support stage data from users of said provider terminals during said support stage as said provider users operate general procurement and accounts payable applications on behalf of said clients; said server responsive to support stage data input to said templates at said provider terminals for presenting at user interfaces of enterprise and provider terminals tracking templates; said server tracking provider team activities with respect to said general procurement and accounts payable application for a client during selected assessment, preparation, development, deployment and support stages, said templates including in a playbook summary view a create a summary task selection button, a create a detailed task button, a folders and views section, a task title display and selection area, and in a task view data fields describing steps for executing a task selected by a user from said selection area; said server, responsive to user selection of said summary task selection button, presenting in said selection area a listing of support stage tasks organized by categories, said categories including project management and transition management categories; said server, responsive to enterprise user selection of said project management category, presenting in said selection area a listing of support stage tasks; said server responsive to respective enterprise user and provider user selection of a given support stage task for a selected post-implementation quality assurance review and project support review task of said provider team activities selectively presenting in said task view said steps for a first selected task; said provider user executing said steps and returning resulting support stage data to said storage device; said server receiving from said provider user and presenting to said enterprise user said resulting support stage data for said post-implementation quality assurance review and project support review task; said enterprise user responsive to said resulting support stage data, executing post-implementation quality assurance review; said server, responsive to provider user selection of said transition management category, presenting in said selection area a listing of support stage tasks for providing communication support, validating transition management support, and performing post implementation survey support; and said provider user selecting from said selection area and executing steps presented in said task view for a selected communication support transition management support, and post implementation survey task.