Patent ID: 7453830
Filing Date: 2008-11-18
Classification: H04L,H04M,H04Q

Abstract:
1. A method of setting up a voice call between a client and one of a plurality of agents of an organization, such method comprising the steps of: detecting a contact request associated with the client; determining a communication system address of the client based upon the detected contact request; transferring a request to a router at a router Internet protocol address for a voice connection between the client at the determined address and one of the plurality of agents; selecting an agent of the plurality of agents; and forming a voice channel between the determined address of the client and an agent Internet protocol address of a terminal of the selected agent, including setting up a switchboard circuit connection between a local exchange carrier of the client and a local exchange carrier of the selected agent and routing voice information between the local exchange carrier of the selected agent and a voice to packet converter.