Patent ID: 9225841
Filing Date: 2015-12-29
Classification: G10L,H04M

Abstract:
1. A non-transitory computer readable medium comprising a plurality of instructions stored therein adapted to search for a recorded telephone communication, the plurality of instructions comprising: instructions, that when executed, analyze one or more telephone communications, wherein the analysis comprises applying a linguistic-based psychological behavioral model to the telephone communications to reveal a personality type of a human speaker by analyzing behavior characteristics of the human speaker based on the one or more communications with an agent; instructions, that when executed, assign assessment data regarding the agent to said one or more telephone communications; instructions, that when executed, search said assessment data of said one or more telephone communications for at least one search criterion; instructions, that when executed, identify at least one telephone communication having assessment data matching said at least one search criterion; and instructions, that when executed, display a representation of said at least one identified telephone communication matching said at least one search criterion.