Patent ID: 8908840
Filing Date: 2014-12-09
Classification: H04M

Abstract:
1. A method, comprising: establishing, by an interactive voice response (IVR) system device, a communication session with a user equipment device (UE); interacting, by the IVR system device and during a first portion of the communication session, with the UE via IVR services; enabling, by the IVR system device, the first portion of the communication session to be recorded using a first recording mode, out-dialing, by the IVR system device, a second portion of the communication session to a call center device, streaming, by the IVR system device, the second portion of the communication session to the external recording system to enable the second portion of the communication session to be recorded using a second recording mode; and generating session metadata associating the first portion of the communication session with the second portion of the communication session.