Patent ID: 8312135
Filing Date: 2012-11-13
Classification: H04L

Abstract:
1. A resource comprising: a memory; one or more processors operatively coupled to the memory; and an interface component coupled to the memory, configured to provide an interface between the resource and a dedicated communication channel, wherein: the dedicated communication channel provides for communicating, via one of a variety of communication protocols and independent from restrictions imposed by firewalls or other security measures, a distress message describing detailed issues relating to at least one application on the resource to a fallback status point (FSP) server that is continuously available to the resource; the distress message is generated from a minimum reporting set that provides a library of generic messages that applies to and represents needs of a plurality of different applications configured to be executed on the resource, wherein the minimum reporting set helps one or more of the plurality of different applications generate a plurality of different distress messages in different communication formats; and the FSP server is an intermediate server to a second server that deploys an agent, and the FSP server monitors and updates the resource, the FSP server being independent from the resource and the second server and the FSP server filtering a plurality of distress messages so that a subset of distress messages that are most recently received from the resource have priority for propagation to the second server over older distress messages received from the resource.