Patent ID: 7149788
Filing Date: 2006-12-12
Classification: G06F,G06Q,H04L,H04M

Abstract:
1. A method for providing access to a multimedia player of recorded multimedia data including data of a first media type and at least a second media type exchanged between at least one user and at least one server, the method comprising the steps of: synchronizing the recorded multimedia data of the first media type with the recorded multimedia data of the second media type; combining the synchronized data; and rendering the combined data in a format compatible with the multimedia player; wherein the step of synchronizing comprises matching timing data included in the data of the first media type with timing data included in the data of the second media type; wherein the data of the first media type is generated from an exchange between a call center agent and a customer, and the data of the second media type is based upon screen data from a computer associated with the call center agent captured during the exchange; wherein the data of a first media type and the data of a second media type were recorded in a proprietary format; wherein the multimedia player is inoperable to present either of the first and second media types prior to the rendering step.