Patent ID: 9223852
Filing Date: 2015-12-29
Classification: G06F

Abstract:
1. A method for analyzing search terms in a database system, the method comprising: tracking, over a first period of time, by a host system including one or more machines having a processor system having one or more processors, data received from a user system that includes at least one keyword searched in at least one database, the at least one keyword searched including a first category and a second category, the first keyword category being a word or phrase having provided successful retrieval of one or more articles, the second keyword category being a word or phrase associated with unsuccessful retrieval of one or more articles, the host system being part of the database system, the at least one database including a knowledge base associated with a community website, the knowledge base having a collection of articles related to problems and solutions related to common interests of a community, including documentation of knowledge and self-learning for reducing costs associated with a customer support system, the customer support system including customer records linking to articles of the knowledge base; determining, by the host system, for the at least one keyword searched at least: a quantity of how many times the keyword was searched, a quantity of how many times one or more articles with the keyword was viewed, and a quantity of how many votes for the one or more articles was received; aggregating, by the host system, the tracked data of the first period of time by at least summarizing the tracked data of the keyword searched, the aggregating including at least: identifying, by the host system, previously tracked data of a second period of time, the second period of time having a greater duration than the first period of time, and generating a report, by the host system, including information about the at least one keyword searched based on the stored aggregated tracked data.