Patent ID: 8938060
Filing Date: 2015-01-20
Classification: H04L,H04M

Abstract:
1. A method for providing an information assistance service accessible by different devices, comprising: receiving an information assistance call from a caller which originates from a device; identifying one or more capabilities of the device; providing to said device an information requested; during said call, eliciting by the agent nonsensitive information from the caller through a first communication connection and generating an order template including said nonsensitive information; and providing a web page data location for the caller where said caller can connect to said page and enter a sensitive financial information through a second communication connection into the existing order template already including said nonsensitive information; accessing a plurality of advertising information items, said advertising information items being in a plurality of different formats; selecting one advertising information item among the plurality of accessed advertising information items to be delivered to said device, wherein said selection of said one advertising information item is based on, at least in part, said identified one or more capabilities of said device.