Patent ID: 8650147
Filing Date: 2014-02-11
Classification: G06F,G06Q

Abstract:
1. A computer-implemented interactive expert system for facilitating interactive sessions, within a network, between customers and experts based upon particular expertise designations assigned to particular ones of the experts, the system comprising: a set of interactive expert stations coupled to the network, each interactive expert station being associated with a location; a set of expert studios providing expertise to users of the set of interactive expert stations, each expert studio being associated with an expertise, wherein the expert studios include information about products or services for which expertise is provided; and an expert server, operating on a node communicatively coupled to the set of interactive expert stations via the network, for maintaining information indicative of availability of expert studios and expertise with which each available expert studio is associated, and for matching requests from the interactive expert stations to ones of the set of expert studios based upon a type of needed expertise, the expert server comprising: wherein the expert server further comprises a listing of currently available expert studios and associated expertise, and wherein the listing of currently available expert studios and associated expertise comprises a set of expert queues arranged, at least in part, based upon expertise of expert studios placed within particular ones of the queues.