Patent ID: 9104565
Filing Date: 2015-08-11
Classification: G06F,H04L

Abstract:
1. A fault tracing method for remote maintenance, comprising: (a) detecting faults by receiving error events or fault diagnosis request messages; (b) generating transactions for the detected faults; (c) tracing the faults according to the transactions, including (c1) constructing a sub-map by removing resources and resource relation information that are unnecessary to trace a corresponding fault from a resource relation map, (c2) probing a resource, (c3) selecting a subsequent domain so as to select a next resource to be probed, and (c4) selecting a resource of the selected subsequent domain to be probed according to the result of (c2); and (d) notifying a client terminal or user of the fault diagnosis results, wherein a domain is defined based on the type of resources in the domain.