Patent ID: 7194429
Filing Date: 2007-03-20
Classification: G06Q

Abstract:
1. A method for managing product information, said method comprising: sending at least a purchased product information and a purchase number to a customer-terminal generated at the time of purchase particular to the purchase, with the purchase number being at least for subsequent related warranty generation and management; creating warranty information for a purchased product by a sales information management database, separate from a shop that generated the purchase number and the customer-terminal, after the time of the purchase and upon receipt of the purchase number and customer information by the sales information management database; receiving a repair request form including the purchase number from the customer-terminal; retrieving the created warranty information, corresponding to the purchase number received from the customer-terminal used by the customer, from the sales information management database managing the purchase number indicating the purchased product and the created warranty information of a warranty of the purchased product; informing selectable request items with the retrieved warranty information to the customer-terminal; conducting a repair process corresponding to one of the selectable request items, which is indicated from the customer-terminal; receiving, from a shop terminal, a repair status request including a shop identification information and a requesting of a repair status, corresponding to the conducted repair process; determining whether the shop identification information is registered by searching for the shop identification information in a shop registration database; obtaining the purchase number from the shop terminal, when the shop identification information is found in the shop registration database; and sending the shop terminal the repair status which is based on repair history information by searching in a repair history database managing the repair history information concerning the repair request, based on the purchase number.