Patent ID: 6859524
Filing Date: 2005-02-22
Classification: H04M

Abstract:
1. A system for performing independent verification, comprising: a) a processor; b) question generating unit, connected to the processor, configured to pose questions to a customer through a communications medium; c) a customer data interface for receiving customer-specific information, wherein the question generating unit is configured to generate at least one question based on customer-specific information received through the customer data interface; d) a response analysis unit, connected to the processor, configured to e) a recording unit configured to record customer responses to questions wherein the system is configured to simultaneously record a customer's spoken response and perform speech recognition on the spoken response to interpret the spoken response; f) an operator interface configured to allow an operator to g) a comparing unit for comparing an operator score of a series of customer responses to an automated score for the series of customer responses that was generated by die response analysis unit.