Patent ID: 8805941
Filing Date: 2014-08-12
Classification: G06F,H04L,H04M,H04W

Abstract:
1. A computer-implemented method, comprising: causing a customer service interface to display: receiving a chat activation message indicating a request to activate a chat communication involving a selected customer on the list of customers, wherein the chat activation message is initiated using the selectable feature; in response to receiving the chat activation message, facilitating chat communications between two computing devices, wherein one of the computing devices is associated with the selected customer; receiving a chat transfer message, wherein the chat transfer message includes information identifying a mobile communications device; in response to receiving the chat transfer message, causing a duplicate version of the list of customers and the information about the customers to be displayed on the mobile communications device; and facilitating chat communications between the mobile communications device and the computing device associated with the selected customer; receiving request information indicating that an additional customer requests customer service communications; and in response to receiving the request information, causing information about the additional customer to be added to the duplicate version of the list of customers displayed on the mobile communications device.