Patent ID: 6732118
Filing Date: 2004-05-04
Classification: G06Q,Y10S

Abstract:
A method performed by a service management system comprising monitoring hierarchically dependent objects of an IT environment, at least some of the monitored objects being represented in a service model that models the hierarchical dependencies between the objects, but one or more other monitored objects, at least initially, being not represented in the service model, wherein the monitoring includes collecting and processing status messages relating to monitored objects to provide statuses of the monitored objects represented in the object model, the method:collecting and evaluating status messages relating to an object that is not represented in the service model, by the service management system, when said object is later included in the service model, making available the results of this collecting and evaluating of status messages from the period previous to the inclusion of the object in the service model, and providing the status of the object when included in the service model and influencing the status of one or more other objects that depend on that object in the hierarchy of the service model.