Patent ID: 6947411
Filing Date: 2005-09-20
Classification: H04N

Abstract:
1. A service provider communication system comprising: a computer network-enabled workstation for a service provider; a computer network-enabled communication device for a requester in a location remote from said service provider workstation; a data network interconnecting said service provider workstation and said requester communication device, said service provider workstation and said requester communication device having respective network addresses; a requester information database for storing a data record corresponding to said requester; and a network server coupled to said data network for serving said requester information database; wherein said requester communication device includes a signaling device for generating a request signal and a controller responsive to said request signal for initiating a video communication link between said requester communication device and said service provider workstation using said respective network addresses, wherein said requester communication device transmits a requester ID to said network server to identify a requester data record, and wherein said network server transmits said identified requester data record for display at said service provider workstation.