Patent ID: 9015250
Filing Date: 2015-04-21
Classification: H04L

Abstract:
1. A system for adaptive cloud-based work routing, comprising: a network-connected computing machine comprising an adaptive work router; a network-connected computing machine comprising a configuration server; a network-connected computing machine comprising a database; and a plurality of external resources; wherein the configuration server provides interactive software for management of system behavior and operation; wherein the database stores configuration information for future use; wherein the work router receives communication from a client software application via a packet data network, the information pertaining to a work task to be performed; wherein the work router selects a specific external resource to perform the work task and sends data pertaining to the work task to the specific selected external resources; and wherein the work router performs A/B testing for at least a portion of work tasks and adapts its routing selections based at least on the results of the A/B testing.