Patent ID: 9177012
Filing Date: 2015-11-03
Classification: G06F,H04M,H04W

Abstract:
1. A non-transitory computer-readable medium containing instructions that, when executed on a processor, cause the processor to implement a method of providing a service support representative with an interface for viewing an access history by a user of a mobile communication device to an IP-based wireless telecommunications network, the method comprising: receiving via one or more wireless access points a plurality of connection requests to access an IP-based wireless telecommunications network from a mobile communication device that is capable of transmitting and receiving communications via an IP-based wireless telecommunications network, storing the one or more identifiers associated with each of the plurality of connection requests; storing data associated with attempts by the mobile communication device to access a cellular network; providing the interface for a service support representative to view the stored one or more identifiers associated with at least a portion of the plurality of connection requests and the data associated with attempts by the mobile communication device,