Patent ID: 9189790
Filing Date: 2015-11-17
Classification: G06F,G06Q,H04M

Abstract:
1. A method comprising: receiving, by a customer service processor from a telephony system coupled therewith, identification data identifying a caller; obtaining, by the customer service processor automatically from a database coupled therewith based on the identification data, order information related to the caller that includes information on previously received currently pending orders to trade futures and/or options contracts as visible to a market which is actively trading therein; presenting, by the customer service processor via an output interface, the obtained order information to an agent via an agent terminal coupled therewith; receiving, by the customer service processor via an input interface, instructions from the agent via the agent terminal coupled therewith representing a plurality of requests of the caller, each of the plurality of requests comprising one or more of cancelling all orders by a firm, canceling all orders by a trader, cancelling specific orders by a trader for more than one product, cancelling orders by more than one trader for a specific product, cancelling individual orders, changing the quantity of an individual order, and changing the quantity of a set of orders for a trader or a firm; prioritizing, automatically by the customer service processor, the plurality of requests based on a predetermined priority algorithm which is based on market risk and/or execution risk associated with the previously received currently pending orders; receiving, by the customer service processor via the input interface, instructions from the agent to fulfill the plurality of requests of the caller; and sending, by the customer service processor, an update to the database based on the instructions received from the agent and the prioritization of the plurality of requests.