Patent ID: 8576712
Filing Date: 2013-11-05
Classification: H04L,H04M

Abstract:
1. A method for providing a voice markup language service in a communication network, comprising: receiving, by a processor of a telephony browser, a call request requiring a voice markup content, wherein the voice markup content is a voice extensible markup language content; forwarding, by the processor, the call request to a load balancer, where the load balancer is coupled to a plurality of content servers; forwarding, by the processor, the call request directly to one of the plurality of content servers if a timer has expired without receiving a response from the load balancer; forwarding, by the processor, the call request to a call center after all of the plurality of content servers have been contacted directly without success in providing the voice markup content; and playing a courtesy message indicating a failure to obtain the voice markup content after all of the plurality of content servers have been contacted directly.