Patent ID: 6744761
Filing Date: 2004-06-01
Classification: G06Q

Abstract:
A method for routing an incoming media stream comprising:(a) receiving a media stream comprised of one of a plurality of media stream types directed to an enterprise; (b) determining attribute data characteristic of said media stream from said media stream; (c) based on said attribute data, requesting information from one or more databases available in said enterprise; and (d) based on responses to said information requesting step, routing said incoming media stream to a resource destination address associated with said enterprise, and wherein step (d) comprises: (i) determining a possible resource destination address for routing said incoming media stream based on said responses; (ii) determining if the possible resource destination corresponding to said resource destination address is available for routing said incoming media stream; (iii) if said possible resource destination is unavailable for routing said media stream, repeating steps (i) and (ii); (iv) if said possible resource destination is available for routing said media stream, routing said incoming media stream to said available resource destination.