Patent ID: 7890447
Filing Date: 2011-02-15
Classification: G06N

Abstract:
1. A method for information handling system (IHS) problem diagnosis and repair, the method comprising: receiving configuration items for a user IHS from a configuration management database that tracks and records the configuration items for the user IHS, details about attributes of the configuration items for the user IHS, and relationships between the configuration items for the user IHS; collecting a set of rules and corresponding actions from an expert system, wherein the set of rules and corresponding actions include all of a plurality of rules and corresponding actions in the expert system for an IHS having the received configuration items; prioritizing the set of rules and corresponding actions by assigning a higher priority to rules and corresponding actions that have been found to be more successful in diagnosing and repairing problems in an IHS having the received configuration items to create a set of prioritized rules and corresponding actions; filtering the set of prioritized rules and corresponding actions to create a set of filtered, prioritized rules and corresponding actions that includes a first subset of the prioritized rules and corresponding actions that are more commonly used with an IHS having the received configuration items relative to a second subset of the prioritized rules and corresponding actions that are not included in the set of filtered, prioritized rules and corresponding actions; and sending the set of filtered, prioritized rules and corresponding actions to the user IHS, wherein the user IHS is operable to use the set of filtered, prioritized rules and corresponding actions locally to diagnose and repair problems with the user IHS.