Patent ID: 8275110
Filing Date: 2012-09-25
Classification: H04L,H04M,H04W

Abstract:
1. A method comprising: receiving data representing a call from a first communication endpoint at a call messaging system including a processor configured to execute instructions; determining, prior to connecting to the call, a first subset of prompts associated with one or more customized screening rules, the first subset of prompts to be presented at a second communication endpoint and specifying dispatching actions for the call; detecting whether a bypass condition exists, the bypass condition specifying that the one or more customized screening rules are to be bypassed; determining the bypass condition exists; bypassing the first subset of prompts associated with the one or more customized screening rules; and receiving an instruction from the second communication endpoint to a call messaging system to cause the call messaging system to connect with the second communication endpoint, wherein the second communication endpoint receives audio originating from the first communication endpoint as the audio is being recorded as a voice message.