Patent ID: 9065681
Filing Date: 2015-06-23
Classification: H04L,H04M

Abstract:
1. A method comprising: receiving, by a parking server, a park request from a first computing system, the park request being a request to park a conversation between the first computing system and a second computing system, the park request conforming to a protocol that supports parking and unparking of conversations having a first modality and conversations having a second modality that is different from the first modality; receiving, by the parking server, an unpark request from a third computing system that is different from the first computing system and the second computing system, the unpark request being a request to unpark the conversation, wherein the third computing system is a target computing system for the conversation; and sending, by the parking server, referral information to the third computing system, the referral information enabling the third computing system to establish a communication session to carry the conversation.