Patent ID: 6044140
Filing Date: 2000-03-28
Classification: H04M,H04Q

Abstract:
A method of providing a processor system routing of incoming telephone calls to respective telephone destinations coupled to a switching system, comprising the steps of:coupling the incoming telephone calls to the switching system under control of a program controlled processor by using a program memory to cause said processor to process the incoming telephone calls originating external to the switching system, and not originating by way of internal extension lines, and cause routing of the incoming telephone calls toward said respective destinations;instructing calling parties associated with the incoming telephone calls with a respective voice instruction phrase to input digit information corresponding to respective telephone destinations, and instruct calling parties with another respective voice instruction phrase to input single digit information for connection to an attendant;coupling said voice instruction phrases to the calling parties via a switching subsystem and not by way of either an attendant trunk or an operator line;using a reference memory programmed to store data correlating digit information input thereto to different digit information output therefrom, said digit information input to said reference memory being associated with said telephone destinations; andusing said program memory programmed to include instructions fora) controlling said program controlled processor to convert stored voice instruction data thereof to said voice instruction phrases,b) processing the digit information input by the calling parties for accessing said reference memory with digit information,c) using said processed digit information to access said reference memory to determine if output digit information is correlated therein; andif output digit information is correlated in said reference memory to said digit information input thereto, then causing the program controlled processor to use the correlated output digit information to cause a connection to be made to a destination associated with the output of said reference memory.