Patent ID: 7461774
Filing Date: 2008-12-09
Classification: A47C,G06Q,G07F

Abstract:
1. A banking customer interaction process for providing a face-to-face interaction between a bank worker physically located on a bank worker side of a customer interaction console and at least one customer physically located on a customer side of the customer interaction console, the process comprising: conducting at least one banking transaction with at least one customer at the customer interaction console, the banking transaction being conducted by the bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face arrangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console; retrieving customer account information associated with said at least one customer at said customer interaction console, wherein said customer account information is retrieved by the bank worker from a computer system accessible from said customer interaction console; conducting at least one customer service activity with said at least one customer at said customer interaction console using said customer account information, the customer service activity being conducted by the bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face arrangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console; retrieving banking product information associated with at least one banking product, wherein said banking product information is retrieved by the bank worker from said computer system accessible from said customer interaction console; conducting at least one sales activity with said at least one customer at said customer interaction console using said banking product information, the sales activity being conducted by the bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face arrangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console; providing advertising information to said at least one customer at said customer interaction console; and displaying information to said customer on a customer-oriented display viewable only by said at least one customer at said customer interaction console.