Patent ID: 7668915
Filing Date: 2010-02-23
Classification: G06Q,H04L,H04W

Abstract:
1. A method for a data network system for responding to a communication message, the method comprising the steps of: receiving a communication message directed to a target device from an originating device, wherein the communication message includes an originating identification associated with the originating device; retrieving configuration data of the target device including a plurality of classes and a plurality of canned replies associated with the plurality of classes; determining whether the target device is available for interactive communication with the originating device; identifying an originating class of the originating device from the plurality of classes and a canned reply associated with the originating class based on the originating identification; routing the communication message to the target device if the target device is available for interactive communication with the originating device; and sending the canned reply to the originating device if the target device is unavailable for interactive communication with the originating device.