Patent ID: 6304653
Filing Date: 2001-10-16
Classification: H04M,Y10S

Abstract:
A method for priming a call assistant that responds to a call request from a user log-on in a data network comprising:monitoring user actions in the user log-on, the monitoring comprising detecting a selection made by the user log-on, retrieving shadow information associated with the selection if the shadow information is found and generating the shadow information for the selection if the shadow information is not found by creating a summary of the selection;recording results of the monitoring step, the recording comprising generating an action history file corresponding to the user-log and storing the shadow information in the action history file according to a predetermined scheme;generating a preamble portion of information, based on the results of the monitoring step;receiving the call request; andforwarding information associated with the user log-on to a call assistant device, wherein the information includes the preamble portion of information.