Patent ID: 6550021
Filing Date: 2003-04-15
Classification: G06F

Abstract:
An internet-implemented method of supporting the rendering of repair service for a hardware component of a computer that has an interface for communicating with a web site via the internet while operating under a first operating system that has a protection feature that precludes application-level programming from performing a function to test the hardware component, the method comprising:(a) the computer running a first program on the first operating system to cause a display prompt for input control to initiate a test of the hardware component; and (b) the computer responding to the input control by: exiting from the first operating system and entering a second operating system; running a second program on the second operating system to perform a test of the hardware component to generate a test result; responding to the test result to store a recorded test result; exiting from the second operating system and entering the first operating system; and transmitting to the web site information based on the recorded test result.