Patent ID: 8311984
Filing Date: 2012-11-13
Classification: G06F,G06Q

Abstract:
1. A method for integrating data operations of service management systems, the method comprising: monitoring a first service management system to detect a first system event generated by the first service management system, wherein the first system event is generated by the first service management system in response to an issue resolution request message stored in a first database related to the first service management system; monitoring a second service management system to detect a second system event generated by the second service management system, wherein the second system event is generated by the second service management system when a data update is available in a second database related to the second service management system; retrieving a first information from the first database, transforming the first information into a second system request message, and providing the second system request message to the second service management system, responsive to detecting the first system event being generated by the first service management system; retrieving the data update from the second database, transforming the data update into a first system update message, and providing the first system update message to the first service management system, responsive to detecting the second system event being generated by the second service management system; and replicating the first database related to the first service management system in globally distributed databases, when the first system event corresponds to replication of the first database.