Patent ID: 7908209
Filing Date: 2011-03-15
Classification: G06Q,H04L,H04Q

Abstract:
1. A system for operator support in a network comprising a number of domains and pieces of equipment and wherein service level agreements (SLAS) are established between the network operator and customers, comprising: computer-implemented means for selecting the relevant domains and for selecting one of at least two modes, of which a first mode comprises a planning mode including a flow of actions, a second mode comprises an on-line mode including a flow of actions/events, the on-line mode comprising a sub-mode for alarm handling and comprising a presentation sub-mode; and computer-implemented collecting and calculating means for making a calculation, during the on-line presentation mode, for a selected domain and time period, by adding income from generated traffic and by subtracting the following: computer-implemented means for presenting results of the calculation for each domain during the selected time period, and computer-implemented estimation means for estimating, during the planning mode, for each planned domain, income from estimated traffic in the domain during a selected time period, and for making a determination of total costs for creation and/or modification during the selected time period, and computer-implemented means for presenting the results of the determination to the operator; wherein the computer-implemented collecting and calculating means calculates for each outstanding alarm losses due to penalties for non-fulfilled agreements, traffic losses, restoration costs; computer-implemented sorting means for sorting the outstanding alarms based on a capital gain effect when restored.