Patent ID: 8856245
Filing Date: 2014-10-07
Classification: H04L,H04M,H04W

Abstract:
1. A method of short message service session management for a special number service at a public safety answering point (PSAP), the method comprising: receiving at a gateway for the PSAP an SMS message from a mobile device through a wireless network, the SMS message directed from the mobile device to a number associated with the public safety answering point; converting SMS message to an instant message (IM) wherein converting the SMS message to an IM message at the gateway; determining an operator position from a plurality of operator positions by an XMPP service to send the IM message to a most idle operator position and/or an operator position that has a highest priority assigned to receive an SMS session; sending the IM message to the determined operator position coupled to the gateway through a network of the PSAP; receiving acceptance from the operator position to initiate the session; and sending subsequent SMS messages converted to IM messages from the mobile device to the determined operator position maintaining the session based upon an originating identifier associated with the mobile device.