Patent ID: 6055307
Filing Date: 2000-04-25
Classification: H04M,H04Q

Abstract:
A system for selecting a home agent destination for a call made to a telecommunications network customer through an intelligent call processing network, the system comprising:a plurality of home agents, each home agent being located at a home premises;an agent manager having a database containing information relating to an amount of time each home agent has been idle;a customer routing point coupled to the intelligent call processing network and to the agent manager, the customer routing point being arranged to respond to a call query from the intelligent call processing network by sending a routing label to the intelligent call processing network, the routing label including call routing information directing a call associated with the call query to a selected home agent destination, the selected home agent destination being based on the home agent indicated in the database as having been idle the longest;a customer database located at a network customer office, the database storing information relating to individual callers and to previous transactions between the network customer and respective callers; anda supervisor coupled to the agent manager, the supervisor arranged to log into the agent manager and monitor activities of the home agent.