Patent ID: 6956848
Filing Date: 2005-10-18
Classification: H04M

Abstract:
1. A method for operating a telecommunications system comprises: receiving, at a first telecommunications system, a telephone call from an external telephone line, wherein the first telecommunications system is coupled to a packetized network and connected to a telephone trunk line, wherein the telephone trunk line includes the external telephone line; determining, at the first telecommunications system, that the telephone call will be transferred to an auto attendant process running on a second telecommunications system, wherein the second telecommunications system is remote from the first telecommunications system, wherein the second telecommunications system is coupled to the packetized network and connected to a telephone trunk line; determining the computer network address of the second telecommunications system and switching data associated with the auto attendant process in response to the telephone call; coupling the first telecommunications system with the second telecommunications system at the computer network address; transmitting switching data associated with the auto attendant process from the first telecommunications system to the second telecommunications system via the packetized network and the Internet; and coupling the telephone call to the auto attendant process located at the second telecommunications system in response to the switching data associated with the auto attendant;