Patent ID: 8964963
Filing Date: 2015-02-24
Classification: H04M

Abstract:
1. A system for handling call transfer from being between a customer and a dialing agent to being between the customer and a talker, wherein the system comprises a central data server, a dialing agent computer, and a talker computer, the system further comprising: the central data server having a memory, and a processor configured by the memory to provide a batch notification that enables the talker computer to identify a batch of one or more customer records, for dialing in the near future; the dialing agent computer having a memory, and a processor configured by the memory to provide a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein the dialing agent computer is used by a dialing agent, and wherein a customer record of the connected customer is one of the batch; the talker computer having a memory, and a processor configured by the memory to perform the steps of: wherein the central data server further performs the steps of: