Patent ID: 8484107
Filing Date: 2013-07-09
Classification: G06Q,G07C,H04M

Abstract:
1. A computer implemented system for monitoring employees comprising: an interactive voice response (IVR) system executing on one or more computer processors configured to receive audio data providing a representation of an employee, the interactive voice response (IVR) system processing the employee audio data to determine time and location parameters to facilitate creation of real-time alerts; an alert system executing on one or more processors, in communication with the interactive voice response (IVR) system; the alert system configured to generate a real-time alert in response to detecting a potential problem condition, where the potential problem condition is detected using defined expectations for the employee audio data received by the interactive voice response (IVR) system, the defined expectations including a scheduled location and a scheduled time frame, including frequency or time periods, for receiving the employee audio data indicative of the employee being awake during many parts of his work shift, where the alert facilitates monitoring of the employee; the alert system configured to generate the alert with a delay such that transmission of the alert is delayed for a period of time to allow the employee additional time to cure the potential problem condition; the interactive voice response (IVR) system configured to attempt to contact the employee during the delay period by transmitting a communication to the employee during the delay period; and the alert system configured to respond by transmitting the alert, after the delay period, the alert being transmitted if the employee cannot be reached during the delay period.