Patent ID: 7996730
Filing Date: 2011-08-09
Classification: G06F

Abstract:
1. A method of gathering diagnostic information in a customized manner for a target running on a computer, said method comprising: receiving a specification file that identifies sets of diagnostic information to be collected from the computer and suitable for diagnosis of problems of the target, wherein the specification file further includes manner of transportation information, which identifies one of a plurality of manner of transportation a collector application is configured to implement; gathering the sets of diagnostic information automatically based on the specification file; and providing the diagnostic information in a format that is specified in the specification file to a viewer, wherein gathering the sets of diagnostic information comprises gathering diagnostic information about a hardware environment of the computer, wherein said sets of diagnostic information are specified in a request by the target, and wherein the collector application gathers the sets of diagnostic information, selects the one of the plurality of manner of transportation identified by the manner of transportation information for transmitting the gathered sets of diagnostic information to the viewer, and transmits the gathered sets of diagnostic information to the viewer by the selected manner of transportation.