Patent ID: 6810406
Filing Date: 2004-10-26
Classification: B61L,G06Q,G07C,Y10S

Abstract:
A computerized method for communicating information to service personnel for on-site servicing of a selected piece of equipment from a group of generally similar pieces of equipment, with said selected piece of equipment being made up of a plurality of systems and subject to unique system configurations and servicing requirements, said method comprising:providing a first database including detailed system configuration data regarding a selected piece of equipment; providing a second database including at least one service module for said system configurations for facilitating the servicing of the selected piece of equipment; providing a respective identifier for uniquely identifying the selected equipment from among the group of generally similar pieces of equipment; providing a portable input/output device for service personnel to communicate remotely with said databases from a location adjacent the selected piece of equipment to be serviced via a wireless communication connection; accessing the first database through the portable input/output device by communicating information indicative of the respective identifier to the first database for the selected piece of equipment through the portable input/output device; accessing the second database through the portable input/output device by communicating information indicative of the respective identifier for the selected piece of equipment to the second database through the portable input/output device; and communicating via a wireless communication to said service personnel adjacent the selected piece of equipment through the input/output device configuration data about the selected piece of equipment from the first database to select a service action appropriate for the system configuration of the selected piece of equipment, and communicating a service module for the system configuration of the selected piece of equipment to facilitate taking such service action.