Patent ID: 7899835
Filing Date: 2011-03-01
Classification: G06Q

Abstract:
1. A method of reviewing business activity data of a business entity, comprising: maintaining ticket records for a plurality of human-implemented jobs performed at a business entity, each ticket record including data associated with at least one of the plurality of human-implemented jobs; monitoring, using one or more computers, all business activities that occur on a computer system of the business entity; storing in a first log stored by one or more of the computers, a first record for each of the activities; determining, for each record stored in the first log, whether the job was initiated, viewed, altered, rerun, or deleted by a human by checking for a person code associated with the record; automatically extracting from the first log a set of second records, the set of second records for each business activity from the first log that indicates that a job was initiated, viewed, altered, rerun, or deleted by a human; automatically extracting a set of third records from the set of second records; storing the set of third records in a readable textual format in an additional log stored by one or more of the computers; reviewing the set of third records to determine whether each record in the set of third records that indicates that a job was initiated, altered, rerun, or deleted by a human has a corresponding ticket records; and when a record in the set of third records indicates that a job was initiated, altered, rerun, or deleted by a human and does not have a corresponding ticket record, flagging the record.