Patent ID: 9066192
Filing Date: 2015-06-23
Classification: H04W

Abstract:
1. A communication system to provide service related information to a user of a device operatively isolated from the communication system, the communication system comprising: a mobile phone operatively isolated from receiving data communications directly from the device; and a server operatively associated with a Device Assist Service process, the server operatively connected to the mobile phone, the server and the mobile phone configured to access and execute computer readable instruction to perform a method of operating the communication system to provide service related information to the user, the method comprising: a) the user initiating communications between the mobile phone and the Device Assist Service; b) the Device Assist Service communicating voice prompts to the user via the mobile phone, the voice prompts instructing the user to take one or more specific pictures of the device; c) the mobile phone communicating to the Device Assist Service the one or more specific pictures of the device; d) the Device Assist Service communicating visual and audio data to the mobile phone, the visual and audio data including one or more of an image of the device, a model name and account information; and e) the Device Assist Service communicating one of video and audio data to the mobile phone requesting confirmation from the user of the visual and audio data communicated in step d).