Patent ID: 8417553
Filing Date: 2013-04-09
Classification: G06Q,G08B

Abstract:
1. A method comprising: receiving, by a computer system as part of information about an incident affecting operations of an enterprise, an incident type, an incident location and an incident severity; accessing, by the computer system in a data repository associated with the enterprise, (i) a plurality of responder profiles corresponding to a plurality of responders, (ii) a plurality of message templates for generating incident notifications, and (iii) a plurality of delivery profiles for sending incident notifications, wherein each of the plurality of responders has a contractual arrangement with the enterprise, wherein each of the plurality of responder profiles includes (I) associated responder responsibilities related to the type and severity of the incident, and (II) a location at which to perform the associated responder responsibilities; identifying, by the computer system, one or more responder profiles from among the accessed plurality of responder profiles, wherein each of the one or more identified responder profiles includes responsibilities related to the received incident type and the received incident severity; selecting, by the computer system after said identifying the one or more responder profiles, multiple responders from among the plurality of responders, wherein each of the selected multiple responders has a responder profile from among the identified one or more responder profiles that includes the received incident location; selecting, by the computer system based on the received incident type, incident location and incident severity, a message template from among the accessed plurality of message templates and a delivery profile from among the accessed plurality of delivery profiles; generating, by the computer system using the selected message template, a single incident notification for the selected multiple responders; sending, by the computer system in accordance with the selected delivery profile, the single generated incident notification to the selected multiple responders; receiving, by the computer system, confirmations of incident notification receipts from recipients of the incident notification from among the multiple responders to whom the incident notification was sent; in response to receiving the confirmations of incident notification receipts, establishing, by the computer system, a teleconference bridge among the recipients of the incident notification from among the multiple responders to enable information exchange among the responders; and iteratively receiving, by the computer system, additional information about the incident from at least some of the recipients of the incident notification, wherein for each iteration of said iteratively receiving, the computer system performs selecting, based on the updated information about the incident and the updated status, another message template from among the accessed plurality of message templates and another delivery profile from among the accessed plurality of delivery profiles, generating, based on the selected other message template, another single incident notification that includes the updated incident status, and sending, in accordance with the selected other delivery profile, the single generated other incident notification to the multiple recipients of the incident notification, and, when the received additional information includes either the updated incident type or the updated incident severity, also to the additional one or more responders.