Patent ID: 8738420
Filing Date: 2014-05-27
Classification: G06Q,H04L

Abstract:
1. A computer-implemented method for modeling a satisfaction of a client, the method executed by a processor and comprising: receiving, at the processor, a client identifier; receiving, at the processor, a selection of performance metrics to use in modeling the satisfaction of the client; for a first selected performance metric, applying an exponential decay function on the first selected performance metric to determine a current satisfaction of the client, wherein applying the exponential decay function on the first selected performance metric comprises: using the first decay constant in the exponential decay function to decay the initial intensity to a current point in time, thereby obtaining the current satisfaction of the client for the first selected performance metric; for a second selected performance metric, applying the exponential decay function on the second selected performance metric to determine the current satisfaction of the client, wherein applying the exponential decay function on the second selected performance metric comprises: factoring in, by the processor, an effect of an event on the current satisfaction for the first selected performance metric and the second selected performance metric by: combining, by the processor, the current satisfaction for the first selected performance metric and the second selected performance metric to obtain an overall client satisfaction.