Patent ID: 7165194
Filing Date: 2007-01-16
Classification: G06F

Abstract:
1. A method of capturing a user environment for a computer system, the method comprising the steps of: a) executing a configuration capture program on a first computer system, wherein the executing of the configuration capture program includes generating a record for the first computer system, the first computer system record including i) identification of operating system software, system memory configuration, file systems, and model of the first computer system, ii) identification of application software on the first computer system, and iii) configuration values of parameters relating to the identified application software installed on said first computer system, wherein the generating includes: b) initiating, by the first computer system, execution of the configuration capture program on the listed trusted host computer systems, wherein the executing of the configuration capture program on such a trusted host computer system includes generating a record for the trusted host computer system, the trusted host computer system record including i) identification of operating system software, system memory configuration, file systems, and model of the trusted host computer system, ii) identification of application software on the trusted host computer system, and iii) configuration values of parameters relating to the identified application software installed on said trusted host computer system, wherein the generating of the record for the trusted host computer system includes: c) transmitting, for receipt by a customer support person, said records generated in steps a) and b) from said first computer system, wherein the records provide the customer support person information about the user environment for the first computer system.