Patent ID: 8325738
Filing Date: 2012-12-04
Classification: H04M

Abstract:
1. A method for providing web-based phone services while minimizing the maintenance of call-state information at an agent's web-browser, the method comprising: displaying a first user interface control on a web page that enables a user to command the initiation of a telephone call to a first party; receiving user activation of the first user interface control; initiating a telephone call; producing a unique telephone call identifier, the identifier uniquely corresponding to the initiated telephone call; providing the produced unique telephone call identifier to a dialer; optionally storing the produced unique telephone call identifier; displaying a second user interface control on a web page that enables a user to command the activation of an auxiliary function for the initiated telephone call; receiving user activation of the second user interface control; retrieving the produced unique telephone call identifier; providing the produced unique telephone call identifier to a performance module configured to perform the auxiliary function corresponding to the received user activation command; and invoking the auxiliary function corresponding to the received user activation command for a telephone call corresponding to the produced unique telephone call identifier.