Patent ID: 6798867
Filing Date: 2004-09-28
Classification: G06Q,H04M

Abstract:
A method for providing follow-up querying through a voice-enabled terminal device, comprising:enabling at least one subscriber to subscribe to at least one voice service that can output information derived from an on-line analytical processing (OLAP) system, wherein subscribing further comprises enabling the at least one subscriber to provide personalized information, to specify a voice-enabled terminal device for receiving output information from the at least one voice service, and to specify a predetermined condition to be satisfied for the at least one voice service to execute, the predetermined condition comprising at least one of a triggering event, or a scheduled event; monitoring the predetermined condition, and when the predetermined condition is satisfied, executing the at least one voice service by: (a) accessing the personalized information for the at least one subscriber, and generating one or more personalized markup documents for the at least one subscriber based in part on the personalized information; (b) initiating an outbound voice-enabled communication to the specified voice-enabled terminal device; (c) delivering voice service output information derived from the OLAP system from the one or more personalized markup documents to the at least one subscriber via the voice-enabled terminal device during the voice-enabled communication; (d) enabling the at least one subscriber to generate at least one query via the voice-enabled terminal device during the voice-enabled communication based on voice service output information presented from the one or more personalized markup documents; (e) processing the at least one query; and (f) returning a result of the at least one query to the at least one subscriber during the voice-enabled communication.