Patent ID: 7539626
Filing Date: 2009-05-26
Classification: G06Q

Abstract:
1. A system for documenting delays comprising: a communications device operable by a user, wherein the communications device is adapted to: a server accessible by the communications device via a communications network during the communications session to receive the project information from the communications device, wherein the project information includes at least a duration and a classification of an excusable delay, wherein further an excusable delay comprises at last one of adverse weather conditions, customer postponement, customer is unavailable to accept restoration of service until all repairs are completed, and circuit verification is required by customer; an elapsed time clock in communication with the server, wherein the elapsed time clock measures the total elapsed time from initiation to completion of the project; a delay maintenance timer in communication with the server, wherein the delay maintenance timer aggregates all excusable delays encountered during the project in response to invocation by the server; a systems interface coupled to the server, wherein the systems interface is adapted to facilitate uploading of the project information from the communications device to the server during the communications session, wherein the server is further adapted to invoke the delay maintenance timer by submitting the project information related to the delay maintenance timer, wherein further at the completion of the project the server subtracts the aggregated excusable delay on the delay maintenance timer from the total elapsed time to determine a discounted project time, wherein the discounted project time is compared to a service installation guarantee threshold to determine if the project was completed within the service installation guarantee threshold; and a maintenance clock that keeps an overall time associated with the project, wherein the amount of delay time is discounted from the overall time.