Patent ID: 9161198
Filing Date: 2015-10-13
Classification: A61B,G16H,H04M,H04W

Abstract:
1. A method for administering system for monitoring users of said system, said method comprising: connecting a monitoring center to a plurality of companion devices over a cellular network, said plurality of companion devices configured to provide information corresponding to users of said plurality of companion devices to said monitoring center; receiving, from one of the plurality of companion devices, a trigger event that requires attention from the monitoring center; retrieving user information for the user of the one of the plurality of companion devices; retrieving status information, and location information for the user of the one of the plurality of companion devices; and determining a preferred emergency contact for the user of the one of the plurality of companion devices from a list of emergencies contacts based on a relative location of each emergency contact from the list of emergency contacts to a current location of the user of the one of the plurality of companion devices; wherein the monitoring center includes a helpdesk center application in communication with a data service application and a telephone application; and wherein the trigger event is reported to the helpdesk application by the data service application and a two way voice communication is established with the help desk application using the telephone application.