Patent ID: 9215142
Filing Date: 2015-12-15
Classification: H04L

Abstract:
1. A method of providing community analytics related to a plurality of tenant systems, the method comprising: collecting data from a plurality of tenant systems, at least some of the tenant systems being operated by different entities, the plurality of tenant systems constituting a community of tenant systems associated for the purpose of sharing comparative analytics about the tenant systems; computing analytics from the data collected from the tenant systems, the analytics comprising statistics that reflect shared aspects of the tenant systems; receiving a request for analytics from a user of a first one of the tenant systems; in response to receiving the request, outputting for presentation to the user both a portion of the collected data regarding the first tenant system together with at least a portion of the computed analytics for comparison, thereby enabling the user to compare aspects of the first tenant system with the analytics associated with the community; wherein at least said computing the analytics is implemented by a computer system comprising computer hardware; identifying top performers of the tenant systems, other than the first tenant system, on one of the computed analytics; comparing differences between characteristics of the top performers and the first tenant system; identifying one or more characteristics for which a statistically-significant number of the top performers have a similar configuration; and outputting, to the user of the first tenant system, a representation of the one or more characteristics as recommendations for potential configuration change to the first tenant system.