Patent ID: 8265976
Filing Date: 2012-09-11
Classification: G06Q

Abstract:
1. A method, operable on a processing device, for assessment of skills of a user, comprising: receiving, by the processing device, an error message reporting an error associated with the user; determining, by the processing device, a categorization of the error, wherein determining the categorization of the error comprises: defining the error as one of a product defect, a system error, and a user error; assigning a first predetermined skill rating to the user in response to the error not being defined as the user error; determining if the user previously reported a same type of error and the error being defined as user error; assigning a second predetermined skill rating to the user in response to the user having previously reported the same type of error and the error being defined as user error; determining if the user has reviewed documentation for the product; assigning a third predetermined skill rating to the user in response to determining that the user has not reviewed the documentation for the product; generating a message to determine if the documentation for the product needs improvement in response to determining that the user has reviewed the documentation for the product; determining if the user has performed any available training module for the product; assigning a fourth predetermined skill rating to the user in response to determining that the user has performed the training module for the product; determining if the user was previously instructed to perform the training module if available; assigning a fifth predetermined skill rating to the user in response to the training module being available and the user not having been instructed to perform the training module; and assigning the fourth predetermined skill rating to the user in response to the user having been instructed to perform the training module and the user not having performed the training module; and generating, by the processing device, a report for assessment of skills of the user, the report comprising an identification of the user, the error, identification of a system if the error is a system error, identification of a product if the error is a product error, the categorization of the error, and the predetermined skill rating assigned to the user.