Patent ID: 9060053
Filing Date: 2015-06-16
Classification: H04L,H04M

Abstract:
1. A method, comprising: receiving, by a device and from a user device, a call destined for a call center; receiving, by the device, call volume information associated with the call center; determining, by the device, whether to apply an audio CAPTCHA (Completely Automated Public Turing test to Tell Computer and Humans Apart) to the call based on the call volume information; generating the audio CAPTCHA in response to determining to apply the audio CAPTCHA to the call; providing, by the device, the audio CAPTCHA to the user device in response to determining to apply the audio CAPTCHA to the call; receiving, by the device and from the user device, a response to the audio CAPTCHA; determining, by the device, whether the response is correct; forwarding, by the device, the call to the call center in response to determining that the response is correct; and dropping, by the device, the call in response to determining that the response is incorrect.