Patent ID: 8670551
Filing Date: 2014-03-11
Classification: H04M

Abstract:
1. A method, comprising: monitoring at least a first performance parameter associated with first and second contact centers, wherein the first performance parameter includes a health parameter, wherein the health parameter includes a health of agents associated with a respective contact center; based on at least the first performance parameter, assigning a performance score to the first contact center; representing a geographic location of the first contact center on a map encompassing a geographic area presented in a display output; representing the assigned performance score of the first contact center on the map in the display output; representing a geographic location of the second contact center on the map encompassing the geographic area presented in the display output; based on at least the first performance parameter, assigning a performance score to the second contact center; representing the assigned performance score of the second contact center in the display output; representing a status of a first communication link between the first contact center and at least one of the second contact center and a second geographic region other than a first geographic region including the first contact center on the map encompassing the geographic area presented in the display output; receiving a broadcast news feed associated with the geographic location of the first contact center; displaying information from the broadcast news feed associated with the geographic location of the first contact center in the display output while representing the geographic location of the first contact center, the geographic location of the second contact center, and the status of the first communication link represented on the map encompassing the geographic area presented in the display; representing a status of a second communication link between the second contact center and at least one of the first contact center and a third geographic region other than a fourth geographic region including the second contact center in the display output; receiving a news feed associated with the geographic location of the second contact center; and displaying information from the news feed associated with the geographic location of the second contact center in the display output,