Patent ID: 7873149
Filing Date: 2011-01-18
Classification: G10L,H04M

Abstract:
1. A method for retrieving information, the method comprising: receiving a telephone call from a caller; identifying, using automatic number identification, a telephone number from which the telephone call was made; retrieving information from a database based on the identified telephone number and not based on information obtained from querying the caller, the identified telephone number not being based on information obtained from querying the caller; providing an audible message to the caller to verify whether a first portion of the retrieved information is correct; requesting information from the caller, after verifying that the first portion of the retrieved information is correct; receiving voice input in response to the request, the voice input comprising information other than the caller's name; generating a speech recognition result, corresponding to the voice input, using at least a second portion of the retrieved information; and verifying that the speech recognition result is correct.