Patent ID: 8935191
Filing Date: 2015-01-13
Classification: G06N

Abstract:
1. A method comprising: providing an experience base comprising a stored customization case previously used by a first entity to customize an enterprise system for a first tenant, wherein the stored customization case is in a case representation model that includes a customization problem and a customization solution comprising an adaptation pattern category, the stored customization case further including, receiving from a second entity, a query comprising an unsolved enterprise customization case for a second tenant, the unsolved enterprise customization case having a new customization problem and not having a customization solution; causing a case-based reasoning engine to reference the experience base by executing a case retrieval algorithm upon the case representation model and generate a similarity measure between the new customization problem and the stored customization case; and displaying the similarity measure to the second entity prior to adapting the customization solution for the unsolved customization case.