Patent ID: 6104999
Filing Date: 2000-08-15
Classification: G06Q,H04L,H04M

Abstract:
A method for electronically exchanging information related to telecommunication services, the method comprising:separating data representing the information to be exchanged into a plurality of predefined segments;associating a segment identification code with each of the plurality of predefined segments, at least one of the segments corresponding to one of the telecommunication services;grouping each segment identification code with corresponding data;concatenating the segment identification codes and associated data according to a predefined sequence to form an electronic transaction;transmitting the electronic message;parsing the electronic message to separate the segment identification codes and associated data; andprocessing the associated data to identify a corresponding telecommunication service wherein processing the associated data includesretrieving customer service information,formatting the customer service information using the segment identification codes, andforwarding the formatted customer service information to a telecommunication services reseller.