Patent ID: 7221899
Filing Date: 2007-05-22
Classification: G06Q,G09B

Abstract:
1. A customer support system for improving skill of a person engaged in business, comprising: a computer system for introducing training contents from service provider location to a customer location, remote from the service provider location, through a computer network; an instructor training facility at the service provider location for training a person from the customer location at the service provider location to become an instructor for the customer location; a remote technique training support device for the instructor, after training at the instructor training facility and returning to the customer location, for supporting technical training at the customer location from the service provider location through the computer network; and a computer system for performing diagnostic support based on operation data of a practical machine, as transmitted from the customer location to service provider location through the computer network, and for transmitting a result of the diagnostic support to the customer location through the computer network.