Patent ID: 6065136
Filing Date: 2000-05-16
Classification: G05B,H04L,H04Q,Y02P

Abstract:
A system for remote diagnosis of device troubles, said system comprising:user's device including a main part and a control computer for controlling said main part;a trouble-diagnosing computer capable of diagnosing troubles which occur in said main part; andrelay stations each capable of receiving and storing electronic mail messages, said relay stations being connected together and with said control computer and said trouble-diagnosing computer through public telecommunication lines;said control computer including a diagnostic data memory preliminarily storing therein diagnostic data which are expected to be used for diagnosing troubles which are anticipated to occur in said main part and mail-setting means for setting said diagnostic data in a form of electronic mail receivable by said relay stations, said trouble-diagnosing computer including readout means for reading out and saving therein electronic mail messages from said control computer stored at an associated one of said relay stations.