Patent ID: 7398470
Filing Date: 2008-07-08
Classification: G06Q,H04L

Abstract:
1. A remote assistance system comprising one or more user systems for allowing a customer of a remote printing services site to customize graphical content of a design of a product to be printed, each user system being operatively connected to a network and having a user processor running a browser program, one or more user tools executing in the browser program on the user processor and configured to allow a customer user of the user system to customize the design of a product at the user system and to communicate over the network with the remote printing services site, and a user display displaying the product design to the customer user of the user system, one or more remote support systems, each remote support system being operatively connected to the network and having a support processor, a support display, and one or more programs running on the support processor configured to allow an operator of the support system to view a user's product design substantially as the product design is being displayed to the user on the user display, means for establishing a communication connection between a user of a user system and an operator of a remote support system such that the user of the user system can submit product design inquiries to and receive responses from the operator of the remote support system while the product design is displayed to the user, and means for establishing a communication connection between the user system and the remote support system such that the support system can obtain the user's product design information from the user system over the network and display the product design to the operator while the operator is communicating with the user over the first communication connection.