Patent ID: 6754693
Filing Date: 2004-06-22
Classification: G06F,H04L,H04M

Abstract:
In a representative computer, a method of providing visual interaction across a network between a remote user computer having a browser for reading files and the representative computer controlled by a representative, wherein a server is in communication with the user and representative computers, the method comprising:establishing a link from the server computer to the representative computer, the link enabling communication between the representative computer and the server; generating a service view that includes a representation of a user view from the user computer by periodically polling the server to request a portion of shared data relating to the user view from the server; receiving inputs for changing the portion of shared data to alter the representation of the user view on the representative computer; detecting a change to the portion of shared data and transmitting the change in the representation of the user view within the portion of shared data from the representative computer to the server to change the portion of shared data on the server.