Patent ID: 6836476
Filing Date: 2004-12-28
Classification: H04L,H04M

Abstract:
A method at an Internet Service Provider site for communicating over a telecommunications network with a local representative of an entity, comprising the steps of:receiving, over a data telecommunications network, a request for a connection with a local representative of an entity from a subscriber, wherein the data telecommunications network supports simultaneous voice and data connection over a single line from the subscriber to an Internet Service Provider (ISP) site; determining the geographical location of the subscriber by using a caller-ID of the subscriber making the request and if the caller-ID is not available, using one or more of a destination telephone number dialed by the subscriber making the request, and a set of IP (Internet Protocol) network addresses associated with an attached device used by the subscriber making the request; translating the request from the subscriber with the geographical location of the subscriber into a query of a directory listing database; retrieving from the directory listing database a local representative of the entity that is the geographically nearest to the subscriber requesting a connection; and establishing a voice connection between the subscriber requesting the connection with the local representative of the entity.