Patent ID: 9008285
Filing Date: 2015-04-14
Classification: G06F,G10L,H04M

Abstract:
1. A computerized method for processing audio files for interactive voice response applications, comprising: receiving, at a communication port of a device, an incoming voice call; selecting, using at least one processor, a router application from a plurality of stored router applications responsive to the incoming voice call; executing, using the at least one processor, a portion or all of the computer instructions of the router application selected, the selected router application computer instructions including instructions related to: a plurality of menu selection options, a plurality of action types to be executed in response to a menu selection, and an indication of at least one audio file to be initiated; retrieving, from an audio file database, the at least one audio file indicated by the router application selected; determining, using the at least one processor, a caller selection input by the caller indicating that a caller is an insured customer; initiating, from the audio file database, an audio file that includes a notice regarding insurance coverage after the determining step indicates that the caller is an insured customer; initiating, using the at least one processor, an audio file offering a menu selection option; determining, using the at least one processor, an action to be taken based on caller responsiveness to the audio file offering a menu selection option; and performing, using the at least one processor, one of the following: