Patent ID: 9185342
Filing Date: 2015-11-10
Classification: G06F,G06Q,H04L,H04M,H04N,H04W

Abstract:
1. A method at a client device having at least a processor and a memory therein, wherein the method comprises: loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; exchanging a video telephony stream between the client device and a remote party through the dynamically created co-browse site; and wherein the action generated at the client device and communicated to the remote host organization is: (i) passed to a routing system to determine a priority for escalating the instant share session, (ii) passed to an escalation system to apply the priority determined by expediting the request for an instant share session out of turn based on the priority determined, and (iii) passed to an expert locator to identify one or more experts to participate as the remote party in exchanging the video telephony stream with the client device through the dynamically created co-browse site.