Patent ID: 7343523
Filing Date: 2008-03-11
Classification: G06F

Abstract:
1. A method, comprising: receiving a configuration file at a customer computer; receiving application-specific executable code; loading the configuration file into a software data collection program on the customer computer; using the software data collection program, collecting log data and program code associated with the log data from a defective program on the customer computer; executing the application-specific code to produce application-specific log information from the defective program; sending at least part of the collected log data, the application-specific log information, and the program code to a remote computer that is separate from computers controlled by a support provider for the defective program, wherein the remote computer is configured to provide analysis of the sent collected log data, the application-specific log information, and the program code to a network application in communication with the remote computer; and receiving instructions that make the defective program work properly.