Patent ID: 7877455
Filing Date: 2011-01-25
Classification: G06Q

Abstract:
1. A method of providing remote supervisory override of a first workstation, the method comprising the steps of: generating a menu of active supervisors; providing the menu of active supervisors to a teller, wherein the teller operates the first workstation; receiving teller input for selecting a specific supervisor from the menu of active supervisors; sending an override request message from the first workstation to a second workstation, wherein the second workstation is associated with the specific supervisor; at the second workstation, sending an override response message, wherein the override response message includes an indicator of an action authorized by the specific supervisor; at the first workstation, analyzing the override response message to determine the authorized action includes unlocking at least a portion of the first workstation; responsive to determining that unlocking at least a portion of the first workstation is authorized, unlocking the at least portion of the first workstation; maintaining, at a server, a user-registry table, wherein the user-registry table includes indicators of active users; providing at least a portion of the user-registry table to the first workstation, wherein the first workstation uses at least a portion of the received portion of the user-registry table to generate the menu of active supervisors; prior to generating the menu of active supervisors, attempting to contact the server via a first communication path; responsive to failing to contact the server, sending an active user query out over a second communication path; receiving at least one response to the active user query; and using at least a portion of the at least one response to generate the menu of active supervisors.