Patent ID: 8135579
Filing Date: 2012-03-13
Classification: G06F,G10L

Abstract:
1. A computer-implemented method for analyzing transcripts of conversation between at least two users, the method comprising: receiving, by a computer, input information from a first user; creating, by said computer, a conversational transcript from said input information received from said first user; selecting, by said computer, a defined situation from a list of defined situations to filter said conversational transcript; comparing, by said computer, said defined situation with knowledge derived from historical conversational transcripts to identify a set of procedural sequences, said comparing comprising: identifying, by said computer, said defined situation in said conversational transcript; identifying, by said computer, a set of procedural sequences by comparing said defined situation in said conversational transcript with knowledge derived from said historical conversational transcripts; and providing, by said computer, said set of procedural sequences to said first user.