Patent ID: 8984408
Filing Date: 2015-03-17
Classification: H04L

Abstract:
1. An operator system comprising: a processor, an electric appliance requested for support, the electric appliance being used by a user; an operator server communicatively connected with the electric appliance requested for support through a public network; and an operator terminal communicatively connected with the operator server through a local area network or a public network; wherein the electric appliance requested for support includes: a support operation screen display module configured to display a screen during support operation for the electric appliance requested for support from the operator terminal; a user action notification module configured to receive input of user action from the user for support operation performed from the operator terminal and then to transmit the user action to the operator server; a network map generation module configured to generate a network map based on device type information of at least one electric appliance connected with the local area network to which the electric appliance requested for support belongs and based on information on the support operation; and a network map display module configured to display the network map together with the screen during support operation, the displayed network map includes icons corresponding to the electric appliance requested for support and the at least electric appliance connected with the local area network and an icon representing the support operation information for the electric appliance requested for support; and the operator server includes: a user action receiving module configured to receive the user action; and a user action execution module configured to carry out control related to support operation performed from the operator terminal based on the user action received by the user action receiving module, wherein the control related to support operation performed from the operator terminal includes a control for recording a screen of the support operation and a control for forcing to stop the support operation.