Patent ID: 8413058
Filing Date: 2013-04-02
Classification: G06F,H04L,H04M

Abstract:
1. A non-transitory computer-readable storage medium having computer-readable instructions to place a callback, said computer-readable instructions comprising instructions for: determining whether a callback request icon should be displayed on a page of content being accessed by a user, wherein determining whether the callback request icon should be displayed includes: assigning a weighting factor to each of a plurality of rules and circumstances, wherein the circumstances include a time the user accesses the page of content; adding the weighting factors to define a weighting score; and making a determination based on whether the weighting score exceeds a predetermined value; in response to determining that the callback request icon should be displayed: displaying the callback request icon on the page; and providing a number selection window, including known phone numbers associated with the user, for the user to select a callback number; and in response to determining that the callback request icon should not be displayed, sending an alert to a company and storing the alert, wherein the alert includes the circumstances and the weighting score.