Patent ID: 6275230
Filing Date: 2001-08-14
Classification: G06F,H04M,Y10S

Abstract:
A method for controlling a communication system, comprising the steps of:(a) creating a plurality of object image symbols which are representative of different commands each of which is displayed on a visual interface for controlling and responding to the communication system;(b) selecting a predetermined behavior for each said created object image symbol;(c) based on said selected behavior, dynamically enabling and disabling said object image symbol in response to changes in operational status of the communication system;(d) a control over the communication system thereby being initiated by selectively activating said object symbol when said object is enabled, wherein said plurality of symbols are commonly displayed in a visually observable window and activated or deactivated while remaining in said widow; and comprising the further step of:(e) by utilizing a call center session control automatically linking said object image symbol with a pre-existing section code of a program based on said behavior defined, said section code for dynamically setting said object symbol in said active or inactive state, whereby all complex program codes required to properly connect individual said controls in telephony controls to a CTI environment is solely processed by said call center session control.