Patent ID: 7200142
Filing Date: 2007-04-03
Classification: G06Q,H04L,H04M

Abstract:
1. A software-based method that allows users to access an information site or an application site on the internet by one or more client devices comprising a telephone, a mobile phone and a data device, the method comprising the steps of: performing a transaction session by accessing a data source in multiple phases, the data source comprising at least one of the information site and the application site, the transaction session comprising at least one client interaction session and a data source interaction session, the client interaction session comprising a data access session with the client device, the data source interaction session comprising a session corresponding to the data source, the multiple phases comprising different client interaction sessions via the one or more client devices to participate in at least part of the transaction session; storing session data relating to the transaction session in a memory device, the session data comprising user identification data for associating the transaction session to a user participating in the transaction session, the session data being saved at different steps of the transaction session; and using the stored session data to allow the user to drop a call constituting one of the multiple phases, and call back at a later time to continue the transaction session with one of the information site and the application site during another one of the multiple phases; wherein the storing step comprises the step of storing session data in a memory device corresponding to a session management gateway connected downstream of the information site or the application site via the internet and upstream of the client devices; wherein the session data is retained in the memory device even during the absence of the user device being connected to the session management gateway; wherein the session management gateway maintains the transaction session with the data source for a selected period of time after a client interaction session between the information site or the application site and a user device is terminated before completion, and the session management gateway maps a subsequent client interaction session to the transaction session.