Patent ID: 8964949
Filing Date: 2015-02-24
Classification: H04M

Abstract:
1. A computer-implemented method comprising: determining that a call handling process has reached a particular stage in which two or more, different content-equivalent messages associated with the particular stage are available for output to a caller, where each of the two or more, different content-equivalent messages are associated with a different identifier; in response to determining that a call handling process has reached a particular stage in which two or more, different content-equivalent messages are available for output to a caller: receiving an audio representation of a first utterance in response to providing the audio representation of the selected message over the call to the caller; determining that the first utterances matches a first identifier and a second identifier; transmitting an audio representation of the first identifier; receiving, after transmitting the audio representation of the first identifier, an audio representation of a second utterance; determining that the second utterance matches a command that cancels a default process based on the first identifier; and in response to determining that the second utterance matches a command that cancels a default process based on the first identifier, transmitting an audio representation of the second identifier.