Patent ID: 8140096
Filing Date: 2012-03-20
Classification: G06Q,H04L,H04M

Abstract:
1. A system for providing help to users of mobile phones within a wireless network, the system comprising: at least one mobile phone associated with a user, wherein the mobile phone includes:  wherein the mobile phone is configured to display on the display device at least two messaging help addresses associated with help services for providing help to the user by way of messaging transactions, and  wherein at least one of the messaging help addresses is automatically or initially added to a list of messaging addresses displayed by the mobile phone and can not be removed by the user; at least one help facility mapped to the at least two messaging help addresses, wherein the help facility is configured to:  detect an occurrence of a predetermined event, wherein the predetermined event is activation of a wireless account associated with the mobile phone,  responsive to detecting the activation of the wireless account associated with the mobile phone, provide a message to the mobile phone,  detect an occurrence of a second predetermined event, wherein the second predetermined event is a movement of the mobile phone out of a coverage area; and  provide a second message to the mobile phone, wherein the second message comprises information to alert the user to the movement of the mobile phone out of the coverage area; and at least one telecommunications server coupled to the mobile phone and the help facility by way of the wireless network, wherein the telecommunications server includes a messaging facility for facilitating communication between the mobile phone and the help facility.