Patent ID: 7940677
Filing Date: 2011-05-10
Classification: H04L

Abstract:
1. A system for managing a plurality of service level agreements, comprising: a switched metro Ethernet network having the plurality of service level agreements; a service level agreement management reporting system; a performance engine data filter coupled to the service level agreement-management reporting system; and a plurality of network elements connected to the performance engine data filter, wherein the service level agreement-management reporting system is configured to receive customer information including a customer Internet Protocol address for a customer associated with a plurality of customer claims, to validate locations of the network elements, to ping the network elements to create performance data, to determine whether a service level agreement violation is inside a customer location, to receive the performance data from the performance engine data filter, at least partially based on the performance data to validate the customer claims regarding the service level agreement violation, to contact the customer to create an appointment with the customer to perform intrusive testing when the SLA violation is inside the customer location, and to dispatch a technician when the service level agreement violation is outside the customer location.