Patent ID: 7249113
Filing Date: 2007-07-24
Classification: G06Q

Abstract:
1. A method, implemented on a computer network, for facilitating the input of information into a form comprising at least one of an Issuer dispute resolution form and an Acquirer dispute resolution form, to streamline a resolution of a financial dispute relating to a transaction card transaction, the method comprising the steps of: performing a purchase transaction between a cardmember and a merchant using a transaction account issued to said cardmember by an Issuer; thereafter providing notice by said cardmember to said Issuer that said cardmember disputes said purchase transaction; a user, wherein said user has an Issuer access right initiating, in response to said notice from said cardmember, a predetermined resolution protocol, wherein the purpose of said protocol is to resolve an ensuing dispute between said Issuer and an Acquirer with respect to a backend processing transaction associated with said purchase transaction, and further wherein said backend transaction involves said Acquirer collecting money from said cardmember and coordinating payment to said merchant for said purchase transaction in accordance with a preexisting backend processing agreement between said Issuer and said Acquirer; wherein said resolution protocol comprises the steps of: