Patent ID: 7451142
Filing Date: 2008-11-11
Classification: G06F,Y10S

Abstract:
1. A computer implemented method for autonomic relevancy building, the computer implemented method comprising: receiving a request for product support information from a client; responsive to receiving the request, identifying product support information objects representing the requested product support information in an information library using the received request; responsive to identifying the product support information objects, providing relevant product support information corresponding to the product support information objects to the client; obtaining, based on user input received from the client after the client is provided with the relevant product support information, relevancy data from the client regarding the relevant product support information provided to the client, wherein the relevancy data obtained from the client indicates whether or not the relevant product support information provided to the client is relevant to the client; creating relevancy associations between the product support information objects in the information library based on the relevancy data obtained from the client regarding the relevant product support information provided to the client, wherein a relevancy association is propagated to a nearby node in a context-scenario organization model, wherein the context-scenario organizational model comprises the product support information objects, a hierarchical tree structure of product nodes representing products provided by a business organization, and the relevancy associations which interlink certain of the product support information objects with certain of the product nodes, and wherein the nearby node that the relevancy association is propagated to is a parent node to a particular product node in the hierarchical tree structure of product nodes that the relevancy association directly pertains to.