Patent ID: 6718368
Filing Date: 2004-04-06
Classification: H04L,Y10S

Abstract:
A system for automatic generation and reply to messages in an asynchronous communications system, comprising:a message reception means for inputting a first electronic text message into the system; a message natural language filtering and modeling means receiving tile text message from the message reception means, said filtering and modeling means generating a plurality of assigned message characteristics according to natural language analysis of a body portion of the text message, said assigned characteristics indicating factors, including one or more of customer attitude, customer profile, customer education level, and issues presented, upon which a reply will depend, said natural language analysis comprising performing feature extraction to produce a plurality of output signals relating to one or more of keyword frequencies, word co-occurrence statistics, a dimensionally-reduced representation of the keyword frequencies, phoneme frequencies, and structural pattern statistics for any of sentences, paragraphs, and pages; and a message reply composition means receiving said assigned message characteristics, and having an interface for communicating to a reply phrase library database using database queries, and having a proposed text-based reply electronic message output, said message reply composition means performing the following steps to create a grammatically complete, comprehensible and relevant reply electronic message output: retrieving at least one phrase from said phrase library database for each assigned message characteristic received from said filtering and modeling means; combining said retrieved phrases into a grammatically complete, comprehensible and relevant reply electronic text message; and outputting the reply electronic text message.