Patent ID: 6487290
Filing Date: 2002-11-26
Classification: H04M

Abstract:
A call routing system, responsive to an incoming call held by a switching facility, comprising:a poll/selector responsive to an incoming call and associated caller data (i) to send a poll inquiry to a plurality of evaluate/controllers, (ii) to receive poll responses from at least one evaluate/controller indicating a current capability to respond to that call, and (iii) to provide a switching control signal based on selection of a poll response which meets predetermined criteria; a plurality of response resources capable of responding to incoming calls; a plurality of evaluate/controllers each with communication link to at least one said response resource and responsive to said poll inquiry to provide a poll response indicative of current availability of a response resource to respond to that call; and a communication link between the poll/selector and said switching facility to couple said switching control signal to control the routing of that call.