Patent ID: 7974867
Filing Date: 2011-07-05
Classification: G06Q

Abstract:
1. A computer-implemented method of compiling a customer information set that complies with predetermined sufficiency criteria, the method comprising: providing an overall question set having a plurality of questions; determining from the overall question set a basic question set asked of all users, each question of the basic question set being associated with an expected answer and the basic question set comprising the minimum number of sequenced questions the answers to which would be sufficient to meet the predetermined sufficiency criteria if no unexpected answers are given; providing predetermined sequenced criteria for supplementing the basic question set with supplemental additional questions from the overall question set within the sequence of the basic question set, wherein the criteria are structured to minimize the number of remaining questions that must be answered in order to comply with the predetermined sufficiency criteria; and conducting an optimized interactive customer survey using a computer processing system, the action of conducting the survey comprising: