Patent ID: 6782091
Filing Date: 2004-08-24
Classification: H04M

Abstract:
A system for processing in-bound telemarketing calls, said system comprising:call receiving means for receiving a plurality of in-bound telemarketing calls; call distribution means connected to said call receiving means for receiving said in-bound telemarketing calls therefrom and for distributing each of said in-bound telemarketing calls in accordance with a distribution protocol; computer network means for communicating data between and among computer-like devices; a plurality of call processing centers each connected to said call distribution means to receive an in-bound telemarketing call from said call distribution means, each of said plurality of call processing centers being operable by an operator to answer said in-bound telemarketing call received from said call distribution means for establishing two-way communications with the caller of said in-bound telemarketing call, and each of said plurality of call processing centers having process center computer means connected to said computer network to obtain a first script and a first data form therefrom, said process center computer means being adapted to be operable by said operator to visually present the operator with said first data form and said first script, said process center computer means being adapted for recording by the operator on said first data form desired caller information obtained by the operator from the caller using said first script to form a first completed data form, and said process center computer means being adapted to transmit to said computer network means said first completed data form; and server means connected to said computer network means, said server means being operable for storing said first data form and for transmitting said first data form and said first script to a first call processing center upon request from a processing center computer means of a call processing center of said plurality of call processing centers, and said server means being operable for receiving and storing said first completed data form with caller data from said processing center computer means through said computer network means; a master processor operable to create and modify said first script and to create and modify said first data form, said master processor being connected to said server means for supplying said first script and said first data form thereto; and customer computer means connected to said server means and operable to selectively access data obtained by said server in said first completed data form from at least one of said plurality of call processing centers.