Patent ID: 9092799
Filing Date: 2015-07-28
Classification: G06F,G06Q

Abstract:
1. A method, comprising; receiving, by an embedded survey and analytics server (ESAS), a request for a survey, the survey comprising a plurality of survey items, each survey item comprising one of a survey item type, the survey item types comprising information survey items and question survey items; correlating the request for the survey with a particular client and a particular customer; generating the survey by selecting a first selection of survey items corresponding to the particular client and the particular customer; transmitting the survey to an embedded survey and analytics client (ESAC) on a server computing device associated with the particular customer; embedding, by the ESAC, the survey into an electronic communication; transmitting the electronic communication to the client; receiving, at the ESAS, a plurality of responses, each response corresponding to a specific survey item of the first selection of survey items; analyzing, by the ESAS, the plurality of responses to produce survey results; transmitting the survey results to the customer; receiving at the ESAS, from the client, a suggested survey item; and incorporating the suggested survey item into a second selection of survey items corresponding to a second survey.