Patent ID: 8655340
Filing Date: 2014-02-18
Classification: G06F,H04L,H04M,H04W

Abstract:
1. A method for wireless customer service, the method comprising: receiving, at a processor, a request for assistance for a mobile device and information regarding a model of the mobile device; determining, by the processor, a script that applies to the request for assistance for the mobile device and to the model of the mobile device, the script for causing the mobile device to assist a user with a feature of the mobile device corresponding to the request for assistance; and transmitting, by the processor via a network, the script that applies to the request for assistance and to the model of the mobile device to the mobile device, wherein the script is configured to check the mobile device to determine whether the information received regarding the model of the mobile device is correct, wherein the script is further configured to check the mobile device for a mobile device feature that conflicts with assistance provided by the script regarding the feature of the mobile device corresponding to the request for assistance, and wherein the script is further configured to prevent transmission of the script from the mobile device to another mobile device.