Patent ID: 8219430
Filing Date: 2012-07-10
Classification: G06Q

Abstract:
1. A resource management system comprising: a work plan builder module configured to build work plans for workers, said work plan builder module being configured to allow each worker to specify, for each of a plurality of different time periods during each of one or more workdays, one of a plurality of different activities that the worker plans to perform during that time period, wherein said work plan builder module is configured to permit each worker to specify by selection from a displayed list of work activities two or more different work activities that the worker plans to perform during different time periods of the same workday; a computer-accessible memory for storing the work plans built by said work plan builder module; a forecast module for comparing a service level forecasted to be needed for different work activities and a service level corresponding to the workers that plan to engage in these different work activities as specified in the work plans and permitting changes to the work activities specified in the work plans for one or more workers based on the comparing; and a real-time status module for providing real-time statistics regarding activities that the workers are currently engaged in.