Patent ID: 6549833
Filing Date: 2003-04-15
Classification: G01S,G06Q,G07C

Abstract:
A repair and maintenance support system comprising:an onboard peripheral apparatus installed on a vehicle and having a failure detector; an onboard main controller installed on the vehicle and having a controller for managing vehicle information from said onboard peripheral apparatus; and a response center being capable of receiving information from said onboard main controller through wireless communication; wherein: said response center comprises a process controller, a first repair-reception database storing data regarding a failure based on failure information received from said onboard main controller, a first customer database storing data relating to customer-related matters, and a first remedy database storing data on failure remedies; and said process controller is configured to acquire information regarding a particular failure remedy from a second remedy database for storing data on remedies distributed by a vehicle manufacturer based on said failure information, and provide an instruction for a remedy by transmitting said information regarding the particular failure remedy, to a shop for carrying out the remedy instruction.