Patent ID: 7315861
Filing Date: 2008-01-01
Classification: G06F,G06Q,Y10S

Abstract:
1. A text mining system that permits an application service provider to provide data identifying prospective customers of a product or service provided by a product/service provider, comprising: a data acquisition process for extracting text documents from unstructured Internet discussion sites selected from the group of: newsgroups, discussion forums, and mailing lists; wherein the data acquisition process operates by intruding into the Internet discussion site independently of, and without activation by the participants of the discussion site; wherein each discussion site comprises a collection of text documents generated by participants of the discussion site and simultaneously received by multiple participants of the discussion site; an archive database for storing the extracted text documents; a text mining server for receiving queries from the product/service provider, each query representing a request for information about participants who are discussing a specified product or service; wherein the text mining server responds to each query by accessing the archive database; wherein the text mining server is further operable to analyze data in the archive database, to provide the product/service provider with text mining outputs representing themes extracted from the data, and at least one link to at least one document stored in the archive database that contains information identifying a prospective customer who is discussing the product or service; and a web server for providing access to the text mining server via a web browser and the Internet, such that the product/service provider may interact with the text mining server to make the requests on line via the Internet and to receive the outputs generated by the text mining server; wherein the at least one link enables the product/service provider to access the at least one text document from the archive database via the web browser.