Patent ID: 8667059
Filing Date: 2014-03-04
Classification: G06Q

Abstract:
1. A method comprising: establishing, by an agent, a chat session with a user for customer support; receiving information from the user via the chat session; transmitting, by the agent, the information to a content selector having an artificial intelligence algorithm; retrieving a profile of the user; determining customized content to be presented to the user over the chat session for duration of the chat session by using the information, wherein the customized content is determined by the content selector by applying the artificial intelligence algorithm to the information that is supplied via the user and according to the profile of the user, and wherein the customized content includes an advertisement; presenting the advertisement during an idle period of the chat session; receiving additional information from the user via the chat session; updating the customized content based on the additional information for presentation to the user during the chat session; storing the information and the additional information in a customer profile database; and updating the profile of the user upon termination of the chat session.