Patent ID: 6064667
Filing Date: 2000-05-16
Classification: H04L,H04M,H04Q

Abstract:
A method for rerouting Internet Telephony Protocol Telephony calls received at a first call center to a second call center, comprising steps of:(a) connecting a router by a network link to each of the first and second call centers;(b) assigning a unique pool of rerouting destination addresses to the second call center, wherein the number of destination addresses assigned to the second call center is greater than the number of calls that the router can send from the first call center to the second call center in one second, but less than twice the number that the router can send in one second; and(c) sending rerouted calls from the first call center to the destination addresses in the second call center in a sequential manner such that any destination address in the pool for the second call center, once used, is not used again until all of the remaining destination addresses in the pool are used once each.