Patent ID: 7197133
Filing Date: 2007-03-27
Classification: H04L,H04M

Abstract:
1. A method of operating a distributed call center, the method comprising: logging a plurality of remotely located call center agents into a web site, wherein the call center agents have respective agent telephone numbers and agent Internet addresses; receiving a call from a caller into a telephone system, wherein the caller has a caller telephone number and places the call to a called telephone number; selecting one of the call center agents based on the called telephone number and the caller telephone number; identifying one of the agent telephone numbers and one of the agent Internet address for the selected call center agent; retrieving caller data based on the caller telephone number; extending the call from the telephone system to the call center agent using the one agent telephone number for the selected call center agent; and transferring the caller data to the call center agent using the one agent Internet address for the selected call center agent.