Patent ID: 8626667
Filing Date: 2014-01-07
Classification: G06Q,H04H,H04N

Abstract:
1. A method of electronically managing communications between an expert and an end user, comprising: by a processor, storing in a database data relating to a plurality of experts, said data including, for each expert, a corresponding name, address, and skill set; receiving at the processor an end user request from an end user, the end user request having a subject; identifying in the database one or more experts having a skill set corresponding to the subject, by the processor; transmitting, by the processor, at least a portion of the end user request to a first expert selected from the one or more identified experts; and transmitting, by the processor, an expert answer, based on the end user request, to the end user; transmitting, by the processor, at least a portion of the answered end user request to a randomly selected second expert; and transmitting, by the processor, the expert answer to the randomly selected second expert for review.