Patent ID: 8964946
Filing Date: 2015-02-24
Classification: G06F,G10L,H04M

Abstract:
1. A method comprising: recording at least a portion of a voice call; storing the portion of the voice call in memory; processing the portion of the voice call to identify at least one segment of interest; retrieving a data file which includes a plurality of keywords of interest; transcribing the voice call from digital audio to a text file; comparing the data file to the text file to identify any matches between at least one keyword of interest in the data file and content of the text file; parsing at least one keyword of the plurality of keywords of interest and a default number of neighboring words adjacent to the at least one keyword from the text file; designating the parsed at least one keyword and the default number of neighboring words as the at least one segment of interest; and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.