Patent ID: 6373935
Filing Date: 2002-04-16
Classification: H04M

Abstract:
A fraud workstation for use in a telecommunications fraud detection system, said telecommunications fraud detection system receiving records of information defining calls placed using bill numbers, and, for each such record of information, determining if a call defined by said information is likely to involve fraudulent use of a bill number and, if so, generating an alert defining a fraud condition, said telecommunications fraud detection system including a case manager that receives said alerts and establishes cases, each case being associated with a bill number and defining one or more fraud subcases with respect to use of said bill number, said case manager passing case-specific information to a queue for analysis, said fraud workstation comprising:a computer receiving said case-specific information from said case manager and receiving customer-specific information from a customer information system, said customer-specific information being selected from the group consisting of customer invoice information, customer payment history information and customer dispute information; and a monitor interconnected to said computer and simultaneously displaying said case-specific information and said customer-specific information, the case-specific information that is displayed by said monitor at a current time defining a current subcase associated with a current case for said fraud workstation, wherein an administration process oversees operation of said telecommunications fraud detection system and generates health warnings indicative of problems in said operation, and wherein said monitor includes a status section displaying said health warnings.