Patent ID: 6480601
Filing Date: 2002-11-12
Classification: H04M

Abstract:
A method of transferring voice and data from an outbound call platform to an inbound call platform, said outbound call platform including a dialer and a plurality of outbound agent workstations, and said inbound call platform including an inbound call distributor and a plurality of inbound agent workstations coupled to said inbound call distributor, said method comprising:placing at least one outbound telephone call to a called party using said dialer in said outbound call platform; connecting said outbound telephone call to an available outbound agent at one of said outbound agent workstations; determining, by said available outbound agent, that said called party needs to be connected to an inbound agent coupled to said inbound call platform; transferring said outbound telephone call to a predetermined extension on said inbound call platform; assigning a call identifier to said outbound telephone call when said outbound telephone call arrives at said predetermined extension on said inbound call platform; connecting said outbound telephone call to an available inbound agent at one of said inbound agent workstations coupled to said inbound call platform; correlating called party data to said outbound telephone call using said call identifier; and transferring said called party data to said one of said inbound agent workstations.