Patent ID: 8068602
Filing Date: 2011-11-29
Classification: H04M

Abstract:
1. A recording system comprising: software emulating a virtual machine configured to enable a first guest operating system to function in a virtual machine operating environment; a first recording software enabled to function by the first guest operating system; at least one processor; and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent; a second guest operating system enabled by the software emulating a virtual machine to function in a virtual machine operating environment; and the second recording software being enabled to function by the second guest operating system; wherein said at least one processor is instructed by the first recording software to cause the first data to be stored in memory, and wherein said at least one processor is instructed by the second recording software to cause the second data to be stored in memory in the event of a failure of the first recording software.