Patent ID: 6529644
Filing Date: 2003-03-04
Classification: G07F,H04N,Y10S

Abstract:
A system comprising an information processing apparatus, which performs information processing in accordance with a request from an operator, and a remote supervisory apparatus, which supervises said information processing apparatus, said remote supervisory apparatus and said information processing apparatus being located at positions mutually apart from each other,said information processing apparatus comprising: detecting means for detecting that at least one portion of said information processing apparatus cannot operate; and first transmission means for transmitting first information, including a detection result of said detecting means, to said remote supervisory apparatus; and said remote supervisory apparatus comprising: receiving means for receiving the first information from said information processing apparatus; retrieval means for retrieving another information processing apparatus in accordance with the reception of the first information by said receiving means, said information processing apparatus and said another information processing apparatus being located at positions mutually apart from each other; and second transmission means for transmitting second information, capable of being confirmed by the operator of said information processing apparatus, including a retrieval result of said retrieval means, to said information processing apparatus, wherein said remote supervisory apparatus performs a notification based on said first information including said detection result to an operator of said remote supervisory apparatus, and said information processing apparatus performs a notification based on said second information including said retrieval result to the operator of said information processing apparatus.