Patent ID: 7823053
Filing Date: 2010-10-26
Classification: G06F

Abstract:
1. A method comprising: receiving an input error message; deriving a plurality of error messages from the input error message using one or more error patterns representative of the input error message and one or more error sub-patterns of the error patterns; inputting the error messages derived from the input error message to one or more search engines; receiving search results for the error messages; aggregating the search results for the error messages in an order from more specific to more generic with respect to the input error message; displaying the search results for the error messages; and after receiving the search results for the error messages, repeating determining whether the search results are in agreement with a predetermined criterion; and where the search results are in disagreement with the predetermined criterion, generating one or more additional error messages; inputting the additional error messages to the search engines; receiving the search results for the additional error messages, until the search results satisfy the predetermined criterion, wherein deriving the error messages from the input error message comprises: locating the error patterns representative of the input error message; and deriving the error sub-patterns from the error patterns, each error sub-pattern being one of the error messages, wherein deriving the error sub-patterns from the error patterns comprises constructing different combinations of sub-parts of the error patterns.