Patent ID: 8161326
Filing Date: 2012-04-17
Classification: G06Q

Abstract:
1. A system for managing one or more Information Technology (IT) infrastructural elements, the one or more IT infrastructural elements belonging to a plurality of organizations, the system comprising: a. a monitoring module in communication with a microprocessor and operative to monitor simultaneously one or more parameters of the one or more IT infrastructural elements of the plurality of organizations, each of the one or more parameters being monitored for generating one or more alerts; b. an event management module in communication with the microprocessor and operative to process the one or more alerts, the one or more alerts being processed by performing one or more operations on the one or more alerts generated corresponding to infrastructural elements of the plurality of organizations; and c. a service desk module in communication with the microprocessor and operative to provide one or more tickets to a support team for remedy of an issue corresponding to each alert of the one or more alerts, the one or more tickets being generated for each of the one or more processed alerts, each of the one or more tickets comprising details of the issue.