Patent ID: 6573911
Filing Date: 2003-06-03
Classification: H04L,H04M

Abstract:
A method of communicating between a user station and an agent station, said method comprising:(a) establishing communication from said user station to a serving means; at the serving means, in response to (a), (b) selecting an available agent station from a number of agent stations currently in communication with said serving means; (c) detecting at each of said user station and said selected agent station events respectively generated by said user and said agent and, for each detected event, transmitting respective data to the serving means representative of that detected event; (d) at the serving means, in response to the receipt of said data from one of said user station and said selected agent station, processing that data to change its display characteristics and (e) transmitting the processed data to the other of said user station and said selected agent station for display thereat, whereby characters corresponding to said processed data are displayed differently at said user station and at said selected agent station from characters entered directly at said user station and at said selected agent station.