Patent ID: 8509746
Filing Date: 2013-08-13
Classification: H04M

Abstract:
1. A system for handset diagnostics, comprising: a processor on a handset; a memory on the handset; a dialer component stored in the memory, that when executed by the processor, intercepts a connection request associated with an entered number, and determines whether the entered number is associated with a specified service; and a service component stored in the memory, that when executed by the processor, presents, without establishing a voice call or a data session, service options on a user interface of the handset in response to a determination that the entered number is associated with the specified service, establishes a voice connection, after ending the data session, between the handset and the entered number, wherein the server promotes providing the specified service based on the communicated handset data at the server, wherein the handset is not able to support simultaneous communications via data sessions and voice calls, wherein establishing the voice connection between the handset and the entered number comprises connecting the handset to a specific connection based on the communicated handset data by placing a call associated with the handset forward in a service queue associated with the specific connection based on a duration of time associated with intercepting the connection request associated with the entered number and connecting the handset to the entered number.