Patent ID: 8249891
Filing Date: 2012-08-21
Classification: G06Q,G16H

Abstract:
1. A computer implemented method for quantitatively assessing and managing the performance of a workflow process and an information flow process of a medical procedure service process, the method comprising: creating, by the computer, a model including activities related to the workflow process and information flow process of the medical procedure service process, the workflow process and information flow process of the medical procedure service process including a pre-procedure phase, a procedure phase, and a post-procedure phase; wherein the pre-procedure phase includes discrete steps that correspond to validation activities from the workflow process with standardization activities from the information flow process, and procedure and indication activities from the workflow process with dissemination activities from the information flow process; wherein the procedure phase includes discrete steps that correspond to ordering activities from the workflow process with access activities from the information flow process, and reporting activities from the workflow process with distribution activities from the information flow process; wherein the post-procedure phase includes discrete steps that correspond to follow-up activities from the workflow process with adoption activities from the information flow process; mapping, by the computer, the activities of the medical procedure service process model to the corresponding discrete steps of the workflow process and information flow process of the pre-procedure phase, procedure phase, and post-procedure phase; receiving, by the computer, data generated for the activities performed during the discrete steps of each phase of the workflow process and information flow process by a plurality of patients participating in the medical procedure service process; receiving, by the computer, one or more known medical procedure guidelines for comparison with the received patient-related data generated during performance of the activities related to the workflow process and information flow process of the medical procedure service process; calculating, by the computer, statistically based workflow metrics for the entire medical procedure service process model using the received data generated during performance of the mapped activities, wherein the workflow metrics are calculated as a ratio of the total number of a particular occurrence per the total number of results in the sample or the time taken to arrive at a particular occurrence, the workflow metrics including validation activities, indication activities, ordering activities, reporting activities, and follow-up activities; calculating, by the computer, statistically based information flow metrics for the entire medical procedure service process model using the received data generated during performance of the mapped activities, wherein the information flow metrics are calculated as a ratio of the total number of a particular occurrence per the total number of results in the sample or the time taken to arrive at a particular occurrence, the information flow metrics including, in terms of efficiency and accuracy, standardization activities, dissemination activities, access activities, distribution activities, and adoption activities; and generating, by the computer, a user interface including a performance analysis of the activities in the mapped phases of the workflow process and information flow process based on one or more of the workflow metrics, information flow metrics, and received data generated in the performance of the mapped activities.