Patent ID: 7146383
Filing Date: 2006-12-05
Classification: H04M,Y10S

Abstract:
1. A method for the automated disambiguation of directory assistance search results utilizing speech recognition, the method comprising: prompting a caller for at least one search term; searching one or more databases for the search terms, the databases including a plurality of records; returning a number of the records that satisfy the search terms; determining if each of the returned records has a unique name data field; automatically differentiating between the returned records based on each of the unique name data fields; automatically differentiating between the returned records based on an address data field when each returned record does not have a unique name data field; providing a direct choice between the returned records when the number of returned records is below a low threshold; providing a pick list of the returned records when the number of returned records is between the low threshold and a high threshold; requesting additional information when the number of returned records is above the high threshold; defaulting to an operator when the database search returns no returned records; determining if the returned record is included in a non-publication list before providing the returned record to the caller; and providing a telephone number to the caller corresponding with a returned record selected by the caller.