Patent ID: 8526582
Filing Date: 2013-09-03
Classification: G06F,G06Q,H04M

Abstract:
1. A method of processing a call comprising: receiving at a call processing system a first call from a caller intended for a first person; storing a voice communication from the caller; converting a first subset of words in a first portion of the caller's voice communication into text at least partly in response to determining that the first portion of the caller's voice communication is to be converted into text; transmitting, by the call processing system, a notification regarding the first call to a terminal associated with the first person; converting a set of words, including some or all words, in the first portion of the caller's voice communication into text, wherein the set of words is larger than the first subset of words, and the set of words includes one or more words in the first subset of words; enabling the first person to search the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text, for one or more search terms specified by the first person; obtaining first search results corresponding to a search query from the first person; providing the first person with the first search results: wherein the first search results include at least a portion of the text of the voice communication; enabling the first person to position a cursor within the at least a portion of the text included in the first search results to indicate where playback of the voice communication is to be performed; enabling the first person to edit the text and/or call signaling information; and promoting one or more services based at least in part on content of the first subset of words of voice communication text, the set of words of voice communication text, or the first subset of words of voice communication text and the set of words of voice communication text.