Patent ID: 7558739
Filing Date: 2009-07-07
Classification: G06Q

Abstract:
1. A method of maintaining on-site service level objectives, comprising: detecting at an enterprise site a consumer wireless device; detecting a need for assistance associated with said consumer wireless device, wherein said need for assistance comprises a need for at least one of live assistance, physical assistance and in-person assistance; monitoring an amount of time elapsed since said need for assistance was detected; monitoring with respect to each cash register associated with said enterprise site a number of consumers waiting to check out; and in response to detecting an amount of elapsed time since said need for assistance was detected in excess of at least a first predetermined amount, assigning a resource to address said need for assistance detected in connection with said consumer wireless device, wherein assigning a resource comprises reassigning a resource engaged in a first task to a second task that addresses said detected need for assistance, wherein said need for assistance further comprises a need to check out with a cashier, and wherein said second task comprises opening and operating a cash register.