Patent ID: 9141958
Filing Date: 2015-09-22
Classification: G06Q,H04L

Abstract:
1. A method for providing a user with service technical data comprising: storing original service technical data about a type of apparatus and annotated data in a server, wherein said annotated data is associated with said original service technical data, wherein said annotated data is associated with a plurality of corresponding tags that can be used to organize said annotated data and can be used to search said annotated data for resolving problems associated with said type of apparatus; determining an access level of said user, wherein said access level determines what service technical data said server may send; sending from said server, based at least in part on said access level of said user, at least a portion of said service technical data to a device associated with said user; and receiving additional annotated data generated by said user about said type of apparatus, wherein said additional annotated data is associated with said original service technical data about the type of apparatus.