Patent ID: 9009602
Filing Date: 2015-04-14
Classification: G06F

Abstract:
1. A method of assisted browser navigation, said method comprising: a server creating a user context that reflects a context of a first session between a user browser and the server, said user context being within the server; said server creating a consultant context that reflects a context of a second session between a consultant browser and the server, said consultant context being within the server, said user browser and said consultant browser being different browsers, said first session and said second session being different sessions; a first user at the user browser identifying, to a second user at the consultant browser by communication via telephone or email from the first user to the second user, information that the first user is unable to locate and desires to obtain; responsive to the second user having navigated to the desired information in response to the first user having identified the desired information to the second user, said server receiving from the consultant browser context information identifying an access to the desired information; said server storing the received context information in the consultant context, after said server storing the received context information in the consultant context, said server receiving from the user browser an identifier of the context information stored in the consultant context, said identifier having been established at a time when the desired information is needed rather than having been established statically; said server using the received identifier to identify the context information stored in the consultant context; and said server storing the identified context information in the user context, wherein the server is configured to transmit the context information in the user context to the user browser for enabling the user to access, via the user browser, the desired information.