Patent ID: 6078894
Filing Date: 2000-06-20
Classification: G06Q,G16H

Abstract:
A method for grading a medical dispatcher's performance in adhering to a provided protocol, using a computer system comprising:a central processing unit;dynamic memory,static memory,a display device,an input device,an output device,a mass storage device which containsa number of emergency medical instruction records,a number of medical information records,a grouping of determinant codes,a number of emergency medical inquiry reports, the method comprising the steps of:(A) receiving an inquiry from an emergency medical caller;(B) processing said received inquiry by a dispatcher;(C) selecting said processed inquiry for review;(D) reviewing said processed inquiry for compliance with the systematic protocol;(E) scoring said processed inquiry to establish a method of ranking and comparing said reviewed processed inquiry;(F) preparing reports of said scored processed inquiry; and(G) educating the dispatcher to improve performance in the future based on said prepared reports.