Patent ID: 6324274
Filing Date: 2001-11-27
Classification: H04M,H04Q,Y10S

Abstract:
A method of managing a called user-associated profile system comprising a plurality of calling user-associated profiles, each profile storing for a respective associated calling user a plurality of terminal numbers associated with the called user, and each of the terminal numbers being associated with a respective function, the called user-associated profile system being for use for determining the routing in a network for extending a call made to the called user from a said respective associated calling user, the method comprising the steps of:storing, in each of said calling user-associated profiles, a respective confidence value in association with each of said terminal numbers, each respective confidence value representing the confidence that a call to the terminal corresponding to the associated terminal number will result in a match between a function sought by the calling user when making that call and the respective function provided by a person answering the call at that terminal;selecting, for use by the network in routing said call, a terminal number from the said profile on the basis of the highest confidence value; andmodifying at least one of said respective confidence values of the said profile on the basis of the actual outcome of a call routed to the terminal corresponding to the selected terminal number, the actual outcome representing the likelihood that the calling user will not need to make a further call seeking access to the associated function, that likelihood being determined by the person answering the call at that terminal.