Patent ID: 9100414
Filing Date: 2015-08-04
Classification: H04L,H04M

Abstract:
1. A method for processing a call request in a communication network, comprising: receiving, by a processor of a telephony browser, the call request requiring a voice markup content, wherein the voice markup content is a voice extensible markup language content; forwarding, by the processor, the call request to a load balancer, where the load balancer is coupled to a plurality of content servers; forwarding, by the processor, the call request directly to one of the plurality of content servers when a timer has expired without receiving a response from the load balancer after the call request was forwarded to the load balancer; forwarding, by the processor, the call request to a call center after all of the plurality of content servers have been contacted directly without success in providing the voice markup content; and playing, by the processor, a message indicating a failure to obtain the voice markup content after all of the plurality of content servers have been contacted directly.