Patent ID: 8335777
Filing Date: 2012-12-18
Classification: G06Q,H04W

Abstract:
1. A method comprising: receiving, by a switch, a call from a mobile communications device of a caller for a desired listing, wherein: placing, by the switch, the call on hold; bridging, by the switch, the call to an application server; providing, by the application server, via the switch, a prompt to the mobile communications device to determine the desired listing; receiving, by the application server, from the mobile communications device via the switch, an indication of the desired listing; providing, by the application server, a query to a data storage for at least one listing associated with the desired listing; responsive to the query, receiving, by the application server from the data storage, found listings, wherein at least a portion of the found listings is determined by an advertiser; providing the found listings to a workstation, wherein the workstation, the data storage, and the application server are distributed and disparate; transferring the call, via the switch, to the workstation; when a number of the found listings is greater than a desirable number of listings, in order to reduce the number of the found listings to the desirable number of listings, providing, from the workstation, via the switch to the mobile communications device, a request for supplemental information regarding the desired listing; receiving, by the workstation, from the mobile communications device via the switch, a response to the request for the supplemental information; determining, by the workstation, based on the response to the request for the supplemental information, a second listing; providing, by the workstation to a document storage and retrieval (DSAR) server, the second listing; receiving, from the DSAR server, a DSAR key that is associated with the desired listing and is based on the second listing; providing, by the workstation to the application server, the DSAR key; providing a request from the workstation to the switch to transfer the call to the application server; transferring, by the switch, the call from the workstation to the application server in response to the request from the workstation to the switch; providing, by the application server to the DSAR server, the DSAR key and a request for selected listings based on the DSAR key; and providing, to the caller by the application server, via the switch: