Patent ID: 9143772
Filing Date: 2015-09-22
Classification: G06F,H04N

Abstract:
1. An audiovisual system, comprising: a display device having a housing component at least partially defining an interior space; a memory fixed within the interior space, the memory storing a first set of display parameters and a second set of display parameters; a data store in communication with display device, the data store to maintain customer information for a user of the audiovisual system; and a diagnostic tool located within the interior space, the diagnostic tool operable to assist the user in resolving a display-related issue by engaging in a diagnostic routine that comprises a communicative interaction with a remotely located network node to resolve the display related issue based on the customer information associated with the user maintained at the data store, the diagnostic tool to run a diagnostic routine, to provide a signal identifying a device component metric indicative of a potentially suboptimal user experience for a user of the remote device recognized during the diagnostic routine, to receive an indication to perform a suggested resolution, the suggested resolution being based on the potentially suboptimal user experience, and to resolve the potentially suboptimal user experience with the suggested resolution.