Patent ID: 7739326
Filing Date: 2010-06-15
Classification: G06Q,G10L,H04M

Abstract:
1. A method of comparing first and second address information associated with a transaction conducted over a telecommunications network, the method comprising: obtaining at least one of the first address information and the second address information during a customer initiated call over the telecommunications network; converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information; performing a field-by-field comparison of the converted one of the first address information and the second address information to the other of the first address information and the second address information; quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information, wherein the quantifying generates a score indicating how closely the field-by-field comparison match; wherein if the field-by-field comparison are closely matched relating to city and state data of the address information, quantifying a difference between a street address portion of the address information; and dispositioning the transaction according to either of the differences.