Patent ID: 8682911
Filing Date: 2014-03-25
Classification: G06Q,Y10S

Abstract:
1. A system comprising: a processor-implemented collection module to identify a user status for a first user in a transaction between the first user and a second user in an online transaction processing environment, the user status is selected from a group consisting of a buyer and a seller, the collection module is to retrieve a list of questions based on the user status, transmit the list of questions to the first user and receive from the first user at least one answer to the list of questions, the collection module is to request rating information from the first user, the rating information relates to the transaction, the collection module is further to receive the rating information from the first user, the rating information relates to the transaction and to a performance of the second user with respect to the transaction in a plurality of performance categories, the collection module is to receive an order of importance associated with the plurality of performance categories; a score generator to generate a performance score that relates to the second user based on the rating information and the order of importance associated with the plurality of performance categories, the collection module is to retrieve performance data from an information system, the performance data relates to the transaction that involves the first user and the second user in the online transaction processing environment, and the score generator is to generate the performance score, the score generator uses both the rating information and the performance information to generate the performance score; a user transaction processing module to identify a second plurality of transactions that involve the second user and associated rating information received from the first user and associated performance information retrieved from the information system for each transaction of the second plurality of transactions, the associated rating and performance data for each transaction of the second plurality of transactions is identified as one of a subjective criteria and an objective criteria; a quality score generator to generate a performance quality score for the first user, the quality score generator to use the associated rating information and performance information to generate the performance quality score, the performance quality score is lowered if a number of negative ratings associated with the third plurality of transactions are below a predetermined threshold; a performance score adjusting module to adjust the performance score, the performance score adjusting module to use the performance quality score to adjust the performance score; and a communication module to communicate the performance score.