Patent ID: 8675825
Filing Date: 2014-03-18
Classification: H04M

Abstract:
1. A method for protecting information provided during a communication session, said method comprising: recording the communication session at a recorder in a first recording mode in accordance with a rule, wherein the recorder has a telephony component to adjust packet size or change codec of a communication session before recording it, thereby modifying the communication, wherein a conference bridge then transmits the modified communications data to the recorder to record the modified communications data in optimal fashion; receiving an event at the recorder from a media distribution device, the event being identified by a capture engine at the media distribution device; acting on the event at the recorder to change to a second recording mode to protect data associated with the communication session; and resuming the first recording mode after a predetermined timeout period expires, wherein the timeout period is a predetermined value, a specified value in the event, a condition on a business rule, or a value associated with specific agents or extensions.