Patent ID: 8200754
Filing Date: 2012-06-12
Classification: H04L,H04M

Abstract:
1. A method of communicating, comprising: establishing a Session Initiation Protocol (SIP) communications session call between a SIP caller and a communications server using a call setup SIP Invite command; queueing the call from the SIP caller at the communications server to place the SIP caller on hold; sending a first SIP Invite command as a call to a dialable extension from a call agent station to the communications server to dequeue the call of the SIP caller who is on hold; sending a second SIP invite command between the call agent station and the communications server as an alert indicative to transfer the call from the SIP caller to the call agent station; and initiating an SIP Refer command between the SIP caller and the communications server and transferring the call to the call agent station to establish a communications session between the caller and the call agent station without user interaction.