Patent ID: 7904403
Filing Date: 2011-03-08
Classification: G06F

Abstract:
1. A computer-implemented method for solving an application failure using social collaboration, the computer-implemented method comprising: receiving a search request from a requester to search a central repository of knowledge, wherein the search request comprises a user identity and an application failure problem to be solved, and wherein the central repository of knowledge comprises data regarding at least one previous attempt to solve an application failure problem compiled from registered users of the central repository of knowledge; determining whether the application failure problem to be solved exists in the central repository; responsive to a determination that the application failure problem to be solved exists in the central repository, collecting search results for at least one previous attempt to solve the application failure problem, wherein the search results comprise a universal resource locator; grouping the search results into a plurality of groups of search results corresponding to social groupings defined by the requester, to form grouped search results; and displaying the grouped search results to the requester.