Patent ID: 8655958
Filing Date: 2014-02-18
Classification: G06Q

Abstract:
1. A system, comprising: a processor; a memory; an organizational hierarchy; and a chat client comprising a group of at least one chat alert profile, wherein each chat alert profile specifies an alert action to be implemented in conjunction with delivery of a chat request and wherein each chat alert profile specifies a corresponding hierarchical level of the organizational hierarchy relative to a receiver, wherein the group of at least one chat alert profile comprises a separate chat alert profile for each level in the organizational hierarchy relative to the receiver, wherein the chat client receives the chat request from a requester for the receiver, obtains a requestor's level in the organizational hierarchy relative to the receiver, determines if the hierarchical level relative to the receiver specified in any chat alert profile matches the requestor's level relative to the receiver, and issues an alert to the receiver according to the alert action specified in the matching chat alert profile in response to a determination that the hierarchical level relative to the receiver specified in the chat alert profile matches the requestor's level relative to the receiver.