Patent ID: 8751275
Filing Date: 2014-06-10
Classification: G06Q

Abstract:
1. A process-oriented method for developing, via program instructions stored in a memory and executed by a processing unit, an actionable information technology (IT) service catalog in a business environment for managing lifecycle of services through the service catalog, the method comprising: absorbing service information related to services to be designed, by the processing unit, via service domains defined within an IT service catalog, wherein the service domains represent various lifecycle stages of services from the point of inception of the services to decommission of the services; designing the services, by the processing unit, within the IT service catalog using service domain components defined in the service domains, the service domain components comprising: domain processes, process roles, assets and metrics, the domain processes providing procedures for the service domains to perform various activities for managing the services in the various lifecycle stages, the process roles for controlling and monitoring the domain processes, the assets providing service information and facilitating decision making, and the metrics facilitating measurement and improvement of the services; collecting data, by the processing unit, related to user requirements based on one or more templates defined within the IT service catalog for designing the services; measuring, by the processing unit, design performance based on the plurality of metrics defined in the IT service catalog and the collected data; and checking, by the processing unit, if the designed services are aligned with predefined requirements using predetermined checklists defined within the IT service catalog, wherein the steps of absorbing, designing, collecting, measuring and checking within the IT service catalog facilitate the development of the actionable IT service catalog, and further wherein the actionable IT service catalog provides an interface for users to access the services.