Patent ID: 9092789
Filing Date: 2015-07-28
Classification: G06F,G06Q

Abstract:
1. A computer implemented method for semantically analyzing unstructured data, wherein the unstructured data is customer feedback comprising text for reviewing at least one of a product or service, the method comprising: extracting data related to customer feedback from one or more digital input sources; monitoring the one or more digital input sources to detect a plurality of parameters corresponding to each of said one or more digital input sources, wherein the detected plurality of parameters include business alliance and proximity, frequency of data updates, historical errors, data size, and number of concurrent system or user accesses corresponding to the digital input sources; assigning weights to the one or more digital input sources, using a processor, wherein assignment of weights is based on the detected plurality of parameters corresponding to each of the one or more digital input sources; extracting relevant text from the feedback data; detecting and annotating sentence types from the relevant text; determining relevant adjectives and associating them with the sentence types; calculating a rating for each sentence of the relevant text using at least the weight assigned to the corresponding digital input source; and providing an output in a pre-determined format.