Patent ID: 6760322
Filing Date: 2004-07-06
Classification: H04M,H04Q

Abstract:
A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:a computer telephony integration client unit for transmitting computer telephony integration control request information for use in requesting the computer telephony integration control; and a computer telephony integration server unit, connected to a computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit, and performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information, wherein said computer telephony integration control request information is interruptive connection request information for use in requesting an interruptive connection to communications which have already been connected with one of communicating terminal units set in a suspended state; said computer telephony integration server unit comprises: an extension termination unit for terminating two or more extensions connected to said exchange unit; and interruptive connection control unit for receiving the interruptive connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the interruptive connection request information an optional first extension in the extensions to the communications being established, instructing the exchange unit to hold one of communicating terminal units, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the interruptive connection request information, and instructing said extension termination unit to connect the first and second extensions.