Patent ID: 8743867
Filing Date: 2014-06-03
Classification: H04M

Abstract:
1. A system within a telephony-recording environment, the system comprising: a plurality of Internet Protocol (IP) telephone endpoints and a recording system configured for recording data of telephone calls from said IP telephone endpoints; wherein: the system is configured for establishment of communication sessions between the recording system and a plurality of the IP telephone endpoints using a light-weight CTI protocol over a plurality of communication services; the recording system is configured to subscribe to receive CTI messages from the IP telephone endpoints by sending subscription requests to the IP telephony endpoints; and each of said IP telephone endpoints is configured to transmit computer telephony integration (CTI) messages directly to the recording system during an established one of said communication sessions; the messages include one or more of call state messages, agent status messages and device status messages; and the recording system is configured to use the messages to reconstruct the call flow.