Patent ID: 8825508
Filing Date: 2014-09-02
Classification: G06Q,G16H

Abstract:
1. An apparatus for automated staff assignment in an environment, said apparatus comprising: one or more microprocessors coupled to a memory and in communication with one or more computer systems; a plurality of communication interfaces associated with different communication protocols and different report formats; a message receive system receives a report by way of a communication protocol and in a report format depending on the interface that the report is received, and classifies the report into one of a plurality of report types based on a determination of the report format; an event handler configured to recognize event elements in said report by extracting recognizable data from the event elements from the report and searching an event handler database to determine event information categories relative to the extracted event elements, where the extracting of event elements uses an extraction method that is selected based on the report format and communication protocol by which the report is received; an assignment handler configured to assign duty information for said report, said assignment handler assigning duty information for said report by determining an event related to said report by searching an assignment database that relates predefined event elements to event meaning and by retrieving an event meaning for said report, and the assignment handler further assigns staff of said environment to said event based on the determined event and the retrieved duty information associated with the event meaning; and an action handler configured to compose a message using said event elements and send the message together with action requests to said assigned staff based on the duty information.