Patent ID: 9026647
Filing Date: 2015-05-05
Classification: G06Q,H04L

Abstract:
1. A computer-implemented method, the method comprising: receiving information associated with a task, the received information including a trigger entity comprising a company or product and a related action entity to perform an action based on a user joining a social media group related to the trigger entity; monitoring, at an interface between a social media network and a business platform, a trigger condition associated with the trigger entity wherein the trigger condition is to be triggered based on a social media interaction; automatically detecting, at the interface between the social media network and the business platform, that the trigger condition is satisfied; and responsive to said detection, using contact information associated with the user for automatically performing an action defined by the action entity related to the trigger entity, the action comprising automatically sending an email or automatically creating a contact entity and the action being performed by the business platform in communication with the social media network via the interface between the social media network and the business platform and a result of the action being stored within the business platform.