Patent ID: 8620727
Filing Date: 2013-12-31
Classification: G06Q

Abstract:
1. A system for analyzing customer data and reporting a customer score, the system comprising: a database capable of storing computer-readable data; a computer including a processor, said processor capable of analyzing data stored within said database; a first data set comprising tiered customer segmentation statistics drawn from previously recorded and stored historic measures; a second data set comprising current and trended performance measurements related to customers; a multi-year sales history data set being generated from merging said first data set and said second data set into a merged data set with said processor; said processor being further capable of analyzing said multi-year sales history data set; a customer score produced by said processor upon analyzing said multi-year sales history data set; said processor being further capable of reporting the analysis of said multi-year sales history data set and said customer score to an end user; wherein said customer score is used to establish a level of customer interaction between said end user and said customer; wherein a customer associated with advocating business with said end user and associated with increased interaction with said end user is provided a first level of interaction with said end user; wherein a customer associated with purchasing from said end user and associated with increased interaction with said end user is provided a second level of interaction with said end user; wherein a customer associated with trying goods from said end user and associated with increased interaction with said end user is provided a third level of interaction with said end user; wherein a customer associated with advocating business with said end user and associated with decreased interaction with said end user is provided a fourth level of interaction with said end user; wherein a customer associated with purchasing from said end user and associated with decreased interaction with said end user is provided a fifth level of interaction with said end user; wherein a customer associated with trying goods from said end user and associated with decreased interaction with said end user is provided a sixth level of interaction with said end user; wherein a customer associated with advocating business with said end user and associated with hostile interaction with said end user is provided a seventh level of interaction with said end user; wherein a customer associated with purchasing from said end user and associated with hostile interaction with said end user is provided an eighth level of interaction with said end user; wherein a customer associated with trying goods from said end user and associated with hostile interaction with said end user is provided a ninth level of interaction with said end user; wherein a customer associated with advocating business with said end user and associated with ceasing all interaction with said end user is provided a tenth level of interaction with said end user; wherein a customer associated with purchasing from said end user and associated with ceasing all interaction with said end user is provided an eleventh level of interaction with said end user; and wherein a customer associated with trying goods from said end user and associated with ceasing all interaction with said end user is provided a twelfth level of interaction with said end user.