Patent ID: 7240096
Filing Date: 2007-07-03
Classification: G06Q,Y10S

Abstract:
1. A system for providing access to dispatch information to a service technician, comprising: a primary source of dispatch information accessible to the service technician, wherein the dispatch information is organized to reflect a hierarchy of assignment groups where each assignment group has one or more supervisors and each supervisor supervises one or more service technicians and each service technician is assigned his own dispatch information access account; a database server to receive the dispatch information from the primary source of dispatch information for access by the service technician; a database store for storing the dispatch information received by the database server, wherein the database store monitors the database server operation; a backup information device remotely accessible to the service technician using an access device, wherein the database store transfers the dispatch information to the backup information device when the database store detects that the database server will fail such that the service technician cannot access the dispatch information stored on the primary source, wherein further still the backup information device does not rely on the operation of the database server to provide the dispatch information to the service technician.