Patent ID: 8418001
Filing Date: 2013-04-09
Classification: A61B,G06F

Abstract:
1. A method of monitoring a system and presenting troubleshooting guidance, the method comprising: automatically monitoring system components of the system for faults using software, the software identifying a faulty system component; and presenting component-related troubleshooting workflow guidance associated with troubleshooting the faulty system component identified, the component-related troubleshooting workflow guidance including guidance that (1) is identified and/or retrieved by a processor based upon the faulty system component identified and (2) directs a number of workflow steps to be manually performed to troubleshoot the faulty system component and identify an error associated with the faulty system component, wherein the component-related troubleshooting workflow guidance includes guidance that is automatically selected by the processor based upon user specific information, and wherein the component-related troubleshooting workflow guidance further includes guidance that directs a number of workflow steps to be manually performed to identify a faulty part of the faulty system component, replace the faulty part, and test the system and the faulty component after the faulty part has been identified and replaced; and automatically modifying one or more of the number of workflow steps based upon conditions of the system or the system components, wherein the conditions include temperatures, voltages, and currents.