Patent ID: 8638909
Filing Date: 2014-01-28
Classification: H04M

Abstract:
1. A method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems, the method comprising: providing, by an IVR directory service, a description of a web services publication interface for the IVR directory service; receiving, by the IVR directory service on behalf of one or more IVR systems requesting publication, web services publication requests through the web services publication interface for the IVR directory service; determining, by the IVR directory service in response to the web services publication requests, directory information for each IVR system requesting publication; receiving, by the IVR directory service on behalf of one of the IVR systems, a web services update request; determining, by the IVR directory service in response to the web services update request, updated directory information for the IVR system; updating, by the IVR directory service, the IVR system directory with the updated directory information for the IVR system; generating, by the IVR directory service, an updated voice mode user interface to reflect the updated IVR system directory with the updated directory information for the IVR system, the generating including creating one more voice dialogs in accordance with the directory information, the one or more voice dialogs specifying a call flow defining the interaction between a caller and the IVR directory service; and interacting, by the IVR directory service using the voice mode user interface, with the caller to identify a particular IVR system in dependence upon the IVR system directory and query information provided by the caller and to connect the caller with the identified IVR system.