Patent ID: 9087431
Filing Date: 2015-07-21
Classification: G07F

Abstract:
1. A method for dispatching a person to enter an electronic gaming device on a network of electronic gaming devices and creating an electronic log that documents the entry, the method comprising: defining a plurality of floor areas in the casino, each floor area including a predefined number of electronic gaming machines; storing the plurality of floor areas in a database; creating a list of persons each having at least one associated floor area and who is qualified to enter the electronic gaming device; storing the list in a memory connected to the network; monitoring the network of electronic gaming devices via a network computing device; detecting a communication on the network indicating that an identified electronic gaming device needs service that requires entering the identified electronic gaming device; automatically assigning a person qualified to enter the identified electronic gaming devices to provide the service; generating a call to provide the required service to the identified electronic gaming device; automatically sending a call signal via a normally operating wireless network to a mobile computing device carried by the assigned person, the signal including data indicating the identified electronic gaming device and the type of service required; receiving a call-acceptance signal responsive to an input on the mobile computing device carried by the assigned person indicating that he or she has accepted the call; determining that the identified electronic gaming device has been entered when a sensor associated with the one gaming device is operating normally, the sensor being connected to the network of electronic gaming devices; creating an entry for the electronic log in a memory connected to the network, the log including at least the identify of the person, the identify of the machine, and the reason for entry; and storing the entry in a memory connected to the network.