Patent ID: 9141673
Filing Date: 2015-09-22
Classification: G06F,H04M

Abstract:
1. In a cloud-based phone system comprising one or more computing devices, a method for generating a suggested setting for a first account configuration parameter from a plurality of account configuration parameters for a particular user of the cloud-based phone system, the method comprising: identifying, from the plurality of account configuration parameters, at least one second account configuration parameter; selecting, based on user selection criteria, a set of related users from a plurality of users that use the cloud-based phone system, wherein the set of related users are related to the particular user by a particular organizational relationship; determining account usage statistics for the set of related users regarding the first account configuration parameter; selecting, based at least in part on the account usage statistics and user similarity criteria, at least one reference user from the set of related users, wherein a setting for the at least one second account configuration parameter associated with the at least one reference user is the same or similar to a setting for the at least one second account configuration parameter associated with the particular user; and providing a suggested setting for the first account configuration parameter for the particular user of the cloud-based phone system based at least in part on the account usage statistics and a setting for the first account configuration parameter associated with the at least one reference user.