Patent ID: 6690932
Filing Date: 2004-02-10
Classification: H04M

Abstract:
A system for effecting communications among a special number services call taker situated at a service request call receiving station and speaking a first language, a special number caller placing a special services request call from a call origin and speaking a second language, and a translation service; the system comprising:(a) an internal call distribution facility at said service request call receiving station; said internal call distribution facility effecting automatic transfer of said special services request call to a second-language-proficient call taker at said service request call receiving station according to predetermined distribution rules; said second-language-proficient call taker providing said translation service; and (b) an information store coupled with said service request call receiving station; said information store containing information relating to selected call origins of said plurality of call origins; said predetermined distribution rules being applied at least in part according to relevant information received by said service request call receiving station from said information store; said relevant information relating at least to said extant call origin.