Patent ID: 7099456
Filing Date: 2006-08-29
Classification: H04M,Y10S

Abstract:
1. A call center system, comprising: a telephone private branch exchange connected to a telephone network; a telephone connected to said telephone private branch exchange in order to be used by an operator; a voice server connected to said telephone private branch exchange; a database server for accumulating past customer information of a customer; and an operator terminal to be used by said operator; wherein said telephone private branch exchange, said voice server, said database server and said operator terminal are connected to each other through a local area network, wherein said telephone private branch exchange includes: a communication access part for establishing an access with said voice server upon detection of a communication access from said customer according to a call from said telephone network; wherein said voice server includes: a customer identification number detection part for requesting the customer to input a customer identification number identifying the customer upon detection of the call from said customer through said communication access part and for detecting the customer identification number inputted according to said request; a selecting part for selecting a responding operator responding to said call; and a notifying part for notifying said database server of said customer identification number detected by said customer identification number detection part; and wherein said database server includes: a screen editing/preparing part for searching the customer information of the customer corresponding to said customer identification number upon detection of the customer identification number from said notifying part, determining a customer rank according to a past purchase amount included in said customer information, and editing/preparing a screen corresponding to the customer rank of said customer; and a display control part for displaying the screen prepared by said screen editing/preparing part on a monitor of the operator terminal to be used by the responding operator responding to the call upon calling the telephone to be used by the responding operator selected by said selecting part.