Patent ID: 6259770
Filing Date: 2001-07-10
Classification: H04M

Abstract:
A method of transferring a call on a call channel of a voice response unit of an automatic call distributor to a call destination, such method comprising the steps of:transferring a request for placing the call on hold to a switch controller of the automatic call distributor over a signalling channel associated with the call channel;transferring an identifier of the call destination over the call channel to the switch controller;connecting the call to the call destination;waiting for a connect tone after transferring the identifier of the call destination, measuring a time duration after transfer of the identifier of the call destination and comparing the time duration with a threshold value;transferring a reconnect message followed by a hold message from the automatic call distributor to the switch controller over the signalling channel when the time duration exceeds the threshold value; andtransferring an identifier of a second call destination to the switch controller.