Patent ID: 7395053
Filing Date: 2008-07-01
Classification: H04M,H04W

Abstract:
1. A cell site maintenance scheduling and monitoring system accessible by a maintenance user and a control center user via a public telephone network and via a private computer network comprising: a scheduling database storing event records and via a private computer network each event record including a switch name, a cell site number, and an event time; an activity processor coupled to said scheduling database for managing said scheduling database and for generating a web page displaying said event records; an IVR (Intelligent voice response) unit coupled to said activity processor and coupled to said public telephone network for communicating with said maintenance user, wherein said IVR unit is responsive to said maintenance user during respective telephone calls for directing said activity processor to create a new event record and for directing said activity processor to mark existing event records as closed, said IVR unit collecting said switch name, said cell site number, and said event time from said maintenance user for creating said new event record; and a web server coupled to said activity processor and said private computer network for serving said web page to said control center user.