Patent ID: 8891751
Filing Date: 2014-11-18
Classification: H04M

Abstract:
1. A method for handling a disconnection of a call, comprising: detecting, by a processor of an application server deployed in a communication network of a service provider, the disconnection of a first party from the call between the first party and a second party; determining, by the processor, if the disconnection of the first party is due to a hanging up event; notifying, by the processor, the second party that the first party has been disconnected unintentionally from the call when the disconnection is not due to the hanging up event; providing, by the processor, the second party with a first option to receive call back information and a second option to have the call parked when the disconnection is not due to the hanging up event, wherein the call back information comprises a call back telephone number; parking, by the processor, the call for the second party when the second party does not opt to receive the call back information; providing, by the processor, the second party with the call back information when the second party opts to receive the call back information; and determining, by the processor, if the first party is back online by repeatedly calling back the first party in accordance with a time interval, until the first party is brought back online, when the second party does not opt to receive the call back information.