Patent ID: 8438264
Filing Date: 2013-05-07
Classification: H04L

Abstract:
1. A method of monitoring a communication network, comprising: collecting data from a plurality of network elements within the communication network; storing the collected data in a computer-readable storage; analyzing the collected data to form performance data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements, the performance data comprising a quality of a voice path; presenting the performance data in a plurality of hierarchically interrelated tabular views corresponding to a plurality of geographic network service area levels, wherein each of the tabular views presents performance data metrics representative of a respective one of the geographic network service area levels; receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric.