Patent ID: 8406401
Filing Date: 2013-03-26
Classification: G06F,H04M

Abstract:
1. A method for interfacing an interactive voice response system with a business application, comprising: receiving a function call from an interactive voice response system, the interactive voice response system comprising a C programming language interface and a Java bridge operable to communicate with a Java application, wherein the interactive voice response system transmits the function call as a C programming language function call through the C programming language interface; selecting a first function from a first function library in response to the function call, wherein the first function is a C programming language function; using the first function, posting a Java request for information from a business application to a memory; retrieving the request from the memory; retrieving the information from the business application in response to the request; selecting a second function from a second function library, the second function configured to post the requested information to the memory in C programming language; executing the second function to post the requested information to the memory in C programming language; retrieving the requested information from the memory; and transmitting the requested information to the interactive voice response system.