Patent ID: 8898637
Filing Date: 2014-11-25
Classification: G06F,G06Q

Abstract:
1. A computer-implemented method for managing software problem reports, the method comprising: distributing, from an on-line application store operating on a central server system, a plurality of software applications to a plurality of computing devices that are remote from the central server system and that are associated with a plurality of users, wherein the plurality of software applications were provided for distribution from the on-line application store by a plurality of software developers, the plurality of users and the plurality of software developers being independent from each other and being independent from an organization that operates the on-line application store; receiving, at the central server system, a plurality of software application problem reports from one or more particular computing devices of the plurality of computing devices; associating particular software application problem reports of the plurality of software application problem reports with particular software applications of the plurality of software applications; receiving identification information from particular software developers of the plurality of software developers; in response to receiving the identification information from the particular software developers, correlating applications distributed by the on-line application store that were provided by the particular software developers with respective accounts for the particular software developers; and providing, to one or more of the particular software developers, information describing one or more software application problem reports that were associated with respective software applications provided by the one or more of the particular software developers.