Patent ID: 6877004
Filing Date: 2005-04-05
Classification: G06Q,Y10S

Abstract:
1. A personnel performance evaluation system implemented on a computer including a first entry system for outputting a plurality of opinions from customers of an entity regarding policies of the entity, a second entry system for outputting personnel goal data of a staff in the entity regarding the policies, a third entry system for outputting evaluations of the customers regarding the policies of the entity, and a network connecting the first, second and third entry systems, comprising: means for receiving the plurality of opinion data of the customers as either approval or disapproval of the policies, from the first entry system; means for generating request point data by subtracting a disapproval number from an approval number of the opinion data; means for receiving the personnel goal data, from the second entry system; means for generating goal point data by relating the request point data to the personnel goal data; means for receiving policy evaluation point data indicating policy achievement rates of the policies from the viewpoint of the customers; and means for generating a personnel performance evaluation point by relating the policy evaluation point data to the goal point data, wherein the means for receiving the plurality of opinion data receives a plurality of opinion data including a policy name, a request name indicating a request regarding the named policy, and an opinion of either approval or disapproval regarding the named policy, wherein the means for generating request point data generates the request point data by subtracting the number of disapproval from the number of approval regarding the named policy, wherein the means for receiving the personnel goal data from the second entry system receives the personnel goal data comprising a policy name, a request name indicating a request of the staff regarding a policy defined by the policy name, and a goal indicating execution or non-execution regarding the request of the staff, wherein the means for generating goal point data generates the goal point data in a manner that (1) the goal point is a positive value if the request point is positive and the goal is execution; (2) the goal point is a negative value if the request point is positive and the goal is non-execution; (3) the goal point is a negative value in case the request point is negative and the goal is execution; and (4) the goal point is a positive value in case the request point is negative and the goal is non-execution.