Patent ID: 6766369
Filing Date: 2004-07-20
Classification: H04L

Abstract:
A method of tracking and recording events in an online session by a local device using a client application on a local device, the local device including an input device and an output device, the local device accessing an online server associated with an online service and providing interaction with the online service, the method comprising the steps of:the client application activating; the client application attempting to establish and failing to establish a first communication channel from the local device to the online server via a public-switched telephone network; the client application creating a first error record memorializing the occurrence of the failed attempt to establish the first communication channel; the client application storing the first error record on a data store local to the local device; the client application attempting to establish and successfully establishing a second communication channel from the local device to the online server; the client application transmitting the first error record to the online server after the second communication channel is successfully established from the local device to the online server.