Patent ID: 8185517
Filing Date: 2012-05-22
Classification: G06Q

Abstract:
1. A method for providing assistance, comprising: receiving a query from a user via a first mode of interaction; developing a query context using information related to the query and identity information related to the user; searching first data for first results, wherein the searching is limited by the query context; and providing first results to the user via a second mode of interaction that is different than the first mode of interaction; wherein the identity information related to the user is obtained using the first mode of interaction via which the query is received; wherein the first mode of interaction is one of an Interactive Voice Recognition (“IVR”) delivery system configured to receive a voice inquiry, an internet services system configured to receive an Internet query, and a text messaging system configured to receive a text message query; and wherein the second mode of interaction is another of the IVR delivery system, the internet services system, and the text messaging system, so that: