Patent ID: 8095395
Filing Date: 2012-01-10
Classification: G06Q

Abstract:
1. A method of analyzing damage to a package sent by a sender via a shipping carrier to a recipient to process a damage claim in a damage investigation system, said package comprising merchandise and packaging, the packaging comprising an external casing and material between at least a portion of the merchandise and the external casing, and said method comprising the steps of: receiving location information, dimensions of the package, and a tracking number for the package based on user input received via the damage investigation system; determining, with the damage investigation system, whether an invoice is available for the package based on the location information, damage discovery information, and the tracking number for the package; in response to the invoice being available for the package: assigning the merchandise to a fragility class based on: (1) the selection of the merchandise type from the redacted list or (2) the merchandise type defined from the user's input to the one or more fragility inquires; determining the minimum packaging requirements for the package based on the fragility class of the merchandise by the damage investigation system referencing one or more minimum packaging requirements matrices stored in memory, the minimum packaging requirements comprising predicted minimum external and internal packaging of the package to a meet a particular standard; comparing, with the damage investigation system, information on the packaging to the minimum packaging requirements; approving the damage claim in response to the damage investigation system indicating the packaging meets the minimum packaging requirements; and denying the damage claim in response to the damage investigation system indicating the packaging does not meet the minimum packaging requirements.