Patent ID: 6801928
Filing Date: 2004-10-05
Classification: H04L,H04M,H04Q

Abstract:
A network-based system for emulating interaction with an interactive voice response unit comprising:a client node connected to the network, the client node for soliciting interaction with the interactive voice response unit; and a proxy server node connected to the network, the proxy server node accessible to the client node, the interactive voice response unit accessible to the server node; characterized in that a client operating the client node establishes a connection with the proxy server node, the proxy server node accepts data input from the client node, and translates the data input into a format for interacting with the interactive voice response unit, whereupon the translated input data is then propagated to the interactive voice response unit, and wherein response data resulting from the translated and propagated input is then propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.