Patent ID: 9047631
Filing Date: 2015-06-02
Classification: G06Q,H04M

Abstract:
1. A method of providing assistance to a customer, the method comprising: receiving a request for human assistance from a customer of a business having a plurality of business locations, via a communication device of the customer; in response to the request, requesting a location of the customer; identifying, to the customer via the communication device of the customer, those business locations, of the plurality of business locations, that are within a certain distance of the location of the customer; receiving, from the customer via the communication device of the customer, a selection of a particular business location from the plurality of business locations within the certain distance of the location of the customer; accessing information about each of a plurality of customer service agents located at the particular business location selected by the customer; presenting, to the customer via the communication device of the customer, the information about the plurality of customer service agents and their current availability to interact with the customer; receiving, from the customer, a request to interact with a particular customer service agent selected by the customer from the plurality of customer service agents at the particular business location selected by the customer; and sending a notification of the customer request to interact, to a communication device of the particular customer service agent.