Patent ID: 8773979
Filing Date: 2014-07-08
Classification: G06F,H04L,H04M

Abstract:
1. A system for assisting a user in troubleshooting network connection problems, the system comprising: a main terminal device; a mediation device provided with a storage unit, wherein the storage unit stores an assisting web page, and the mediation device is connected to the main terminal device, is adapted to send a web page request instruction received from the main terminal device to the Internet according to a website address contained in the web page request instruction, and is adapted to send the assisting web page to the main terminal device upon determining that the mediation device itself is not connected to the Internet; and an auxiliary terminal device having device information stored therein and being wirelessly connected to the mediation device, said auxiliary terminal device being adapted to connect to the Internet through the mediation device, wherein, when the mediation device is connected to the Internet and determines that the auxiliary terminal device cannot connect to the Internet through the mediation device, the mediation device retrieves the device information from the auxiliary terminal device, connects to a service server corresponding to the device information through the Internet, downloads a support web page corresponding to the device information from the service server, and sends the support web page to the main terminal device.