Patent ID: 8121957
Filing Date: 2012-02-21
Classification: G06Q

Abstract:
1. A computer-implemented method, comprising: receiving, by a computer server system, an order from a customer to purchase an item from a merchant; associating, by the computer server system, the order with an order identifier and customer account information associated with an account of the customer associated with an issuing organization; receiving, by the computer server system, a request for verification information from the merchant, the request including the order identifier; accessing, by the computer server system, the customer account information associated with the order using the received order identifier; establishing, by the computer server system, a voice connection between the computer server system, the merchant and the issuing organization; receiving, by the computer server system and from the issuing organization, a request for the customer account information; in response to receiving the request for customer account information from the issuing organization: blocking, by the computer server system, audio transmission to a merchant portion of the voice connection; communicating, by the computer server system, customer account information to the issuing organization while the audio transmission to the merchant portion is blocked; un-blocking, by the computer server system, the merchant portion of the voice connection after the customer account information has been communicated to the issuing organization; and after un-blocking the merchant portion of the voice connection, communicating, by the computer server system, verification information associated with the order from the issuing organization to the merchant through the un-blocked merchant portion of the voice connection.