Patent ID: 9189317
Filing Date: 2015-11-17
Classification: G06F,H04L

Abstract:
1. A method comprising: detecting a problem with a software product; searching for a problem signature relating to the detected problem in a repository of a set of known issues corresponding to the software product to identify a sequence of debug steps to execute to capture debugging information corresponding to the detected problem, and to identify a root cause of the detected problem; capturing debugging information corresponding to the detected problem by executing the sequence of debug steps identified in the problem signature relating to the detected problem when the problem signature relating to the detected problem is found in the repository; capturing debugging information automatically from the software product when the problem signature relating to the detected problem is not found in the repository; indicating the detected problem is a known issue in the set of known issues corresponding to the software product, and automatically applying a corresponding solution to the detected problem, when the problem signature relating to the detected problem is found in the repository, and when the problem signature relating to the detected problem is not found in the repository indicating the detected problem is not a known issue in the set of known issues corresponding to the software product: