Patent ID: 7627788
Filing Date: 2009-12-01
Classification: G06F,G06Q

Abstract:
1. A computer program product comprising a computer storage medium having a computer readable program stored therein, wherein the computer readable program, when executed on a computing device, causes the computing device to: scan at least one radio frequency identifier within a customer replaceable unit for failure information using a radio frequency identifier reader device; receive the failure information from the at least one radio frequency identifier; identify a failed customer replaceable unit or customer replaceable sub-unit based on the failure information; present an identification of the failed customer replaceable unit or customer replaceable sub-unit to an operator; receive a physical location of the failed customer replaceable unit or customer replaceable sub-unit, within one of a data processing system or the failed customer replaceable unit, from the at least one radio frequency identifier; and present the physical location of the failed customer replaceable unit or customer replaceable sub-unit to the operator, wherein presenting a location of the failed customer replaceable unit or customer replaceable sub-unit comprises displaying a map of the layout of the customer replaceable unit.