Patent ID: 8645760
Filing Date: 2014-02-04
Classification: G06F

Abstract:
1. A method for assisting a computer user with problem-solving a software error on a computational device, comprising the steps of: implementing and executing monitoring instructions on said computational device for detecting a software error in an user-launched executable program or operating system executed independently of said monitoring instructions, and determining a set of error parameters based on said software error; displaying, on said computational device, an option to access and display a set of assistance instructions; if said user chooses said option to access said set of assistance instructions, then accessing said set of assistance instructions based on set of error parameters; said set of assistance instructions stored on a networked server and accessed via network by said computational device; weighting, on a second computational device connected to said network server, said set of said assistance instructions based on said set of error parameters; displaying a set of assistance instructions on said computational device based on said weighting step; adding to store of assistance instructions to said software error parameters on said networked server; re-weighting said assistance instructions based on any user-implemented actions following said displaying step and said set of error parameters; wherein said displaying step includes determining the display characteristics of said executable program and mimicking said display characteristics in said executable program performing said displaying option step.