Patent ID: 6738933
Filing Date: 2004-05-18
Classification: G06F,H04L

Abstract:
A computer-implemented method of facilitating analysis of the operation of a transactional server system, the method comprising:analyzing a series of measurement values of a first performance parameter to detect a degradation in performance of the transactional server system as seen by end users, said series of measurement values representing measurements taken over a period of time; identifying a plurality of additional parameters for which a predefined dependency relationship exists with the first performance parameter, wherein each of the additional parameters is associated with a particular potential source of the performance degradation, and is lower in level than the first performance parameter; analyzing measurement values of each of the plurality of additional parameters to evaluate a likelihood that each such additional parameter is associated with the performance degradation, said measurement values of the additional parameters representing measurements taken over said period of time; and presenting to a user an indication of which of the additional parameters is likely associated with the performance degradation to assist the user in identifying a root cause of the performance degradation.