Patent ID: 9031221
Filing Date: 2015-05-12
Classification: G10L,H04M,H04R

Abstract:
1. A system for automated testing of audio quality, comprising: a call engine; an endpoint manager; a first audio generator device; and a head and torso simulator device comprising a microphone and a second audio generator device; wherein the call engine utilizes reference audio samples to simulate customer interactions with a contact center; wherein the first audio generator device transmits reference audio samples via agent hardware to simulate agent interaction with customers; wherein the endpoint manager utilizes reference audio samples to simulate contact center agents' interactions with customers; wherein the head and torso simulator device simulates the physical and acoustic properties of a human body; wherein the second audio generator device transmits audio from the head and torso simulator device to simulate customer interaction with agents; and wherein the first audio generator device transmits audio to the head and torso simulator device to simulate agent interaction with customers.