Patent ID: 7707149
Filing Date: 2010-04-27
Classification: G06F,G06Q,Y10S

Abstract:
1. A method for managing customer and product information, comprising: using a computer for accessing a customer database including customer records, wherein each customer record tracks a customer; using said computer for accessing a product database including product records, wherein each product record tracks a product; using said computer for accessing inventory information; accessing a multi-functional customer relationship management tool within said computer which enables specific access to and manipulation of the customer and product databases by at least multiple different representatives, each representative having unique login information, and at least one of said representatives having different capabilities for said access to and manipulation of the customer and product databases than another of said representatives, and where access to said customer database includes at least one operation that effects said inventory information, and where access to said product database includes access to said inventory information; using the computer for detecting a first unique login of a first representative, and for accessing a user database, and for determining access based on information in said user database; using the computer for granting access to a first subset of said customer and product databases based on saidinformation in said user database, said granting access allowing said first representative to review and modify previous customer contacts, access product information, and access servicing information associated with said first subset, and allowing said first representative to take actions that effect said inventory information, but not allowing said first representative to access said inventory management information; using the computer for enabling the first representative to update the customer database, from information received from the customer to add or modify a specific customer record logging the customer contact and recording a new product or warranty purchase information, service request, return merchandise request, or complaint; using the computer for detecting a second unique login of a second representative; and using the computer for allowing said second representative and determining access of said based on information in said user database, said access being to a second subset of information including management of said inventory information, to update inventory information in a product record regarding a product at a warehouse location.