Patent ID: 6084957
Filing Date: 2000-07-04
Classification: H04M

Abstract:
A method for setting up a telephone connection in a telephone system which comprises several exchange systems (100 and 116), each exchange system having an exchange which is connected to at least one other exchange, to one or more subscriber terminal equipments (108a to 108c and 110a to 110c) and to work stations (103 and 111) of one or more operators (107 and 112), wherein a specified queuing list is provided for storing received call orders and is maintained such that when no free connection is available, the operator (107) places information about a received call order in the queuing list to wait for a connection to become free;and in the method the availability of connections (108a to 108c, 114 and 115) is monitored, and when a required connection (108a to 108c, 114 and 115) is detected to be free, said connection (108a to 108c, 114 and 115) is reserved for the use of the operator (107) and the operator (107) is sent information about the received call order waiting on the queuing list.