Patent ID: 7376586
Filing Date: 2008-05-20
Classification: G06Q,H04L,H04M

Abstract:
1. A method of facilitating an electronic commerce transaction between a user and a merchant, the method comprising: operating a computer system that is unaffiliated with a second set of computer systems utilized by a set of merchants to provide electronic commerce, the computer system being configured to respond to a user's audio command representing an audio purchase request received via a telephone interface system of the computer system; presenting one or more offerings provided by at least one of the set of merchants in audio format via the telephone interface system; identifying a particular merchant of the at least one of the set of merchants to whom the audio purchase request is relevant in response to receiving the audio purchase request; automatically establishing an electronic communication link between the computer system and a particular computer system of the second set of computer systems that is affiliated with the particular merchant; and performing by said computer system acting as an agent for the user, the electronic commerce transaction initiated by the audio purchase request.