Patent ID: 8995628
Filing Date: 2015-03-31
Classification: H04M

Abstract:
1. A computer-implemented method of enabling a subscriber to request transaction processing during an interactive voice broadcast, the method being implemented by a computer that includes a physical processor, the method comprising: executing at least one voice service, wherein executing the at least one voice service comprises generating service output that includes content derived from at least one data repository; identifying, by the computer, subscribers to receive the service output according to a dynamic recipient list, wherein the dynamic recipient list comprises a list of subscribers satisfying predetermined criteria; generating, by the computer, at least one personalized markup document for a subscriber identified via the dynamic recipient list, the at least one personalized markup document including at least some of the content and at least one input element that enables the subscriber to request transaction processing; initiating a voice-enabled communication with a voice-enabled device associated with the subscriber to establish an interactive voice broadcast with the subscriber that is governed by the at least one personalized markup document; and dynamically interacting with the subscriber during the interactive voice broadcast based on the at least one personalized markup document.