Patent ID: 7013001
Filing Date: 2006-03-14
Classification: G06Q,H04M

Abstract:
1. A method for controlling communication session access to a value-added service using a computer network, the method comprising steps of: receiving a service representative log-in request from a value-added service representative, the service representative log-in request identifying one or more preferences of the representative regarding one or more types of calls that the representative prefers to handle; responsive to the service representative log-in request, identifying the availability of the representative in a list of value-added service representatives, the list identifying availability of a plurality of value-added service representatives for handling calls and identifying one or more preferences of the value-added service representatives regarding types of calls that the representatives prefer to handle; receiving, via a web page, a user request to establish a communication session with one or more value-added service representatives, the user request identifying a type of session that the user would like to have; using the user request identification of a type of session that the user would like to have, and the one or more preferences of the value-added service representatives regarding the types of calls that the representatives prefer to handle, to select one or more corresponding service representatives to handle a communication session with the user; receiving a unique identification of the user; receiving method-of-payment information from said user to pay for service provided during said communication session; performing fraud control based on either the unique identification or the received method-of-payment information associated with the user being contained in a negative database relating to payment history associated with the user; and establishing a communication session between the user and the one or more corresponding service representatives when the user passes fraud control.