Patent ID: 8843386
Filing Date: 2014-09-23
Classification: G06Q,H04L,Y10S

Abstract:
1. A method for managing service persons in a management operations center, the method comprising: loading, on a first server, code for implementing a service, determining, by the first server, information related to the service, launching, by the first server and using the determined information, the service on at least one service container, identifying, by the first server, a global lookup in an enterprise, listing, by the first server, the service with the global lookup by passing the configuration information and the proxy reference to the global lookup, identifying, by the first server and based on a set of rules used to evaluate a work item associated with the service, a group of service persons, of a plurality of service persons, based on an availability and skill of each service person of the group of service persons, interacting, by the first server, with each service person based on information defining an avatar associated with each service person and based on the work item, updating, by the first server at least one of the skills or history of work success of each respective avatar associated with each service person to reflect the workload information of the each service person and an outcome of participating with the work group.