Patent ID: 7136475
Filing Date: 2006-11-14
Classification: H04M

Abstract:
1. A call management system comprising: at least one user position, comprising a computer workstation and associated telephone apparatus; a call management computer; a digital data network connecting the workstation of said at least one user position with said call management computer; said call management computer including means for intercepting an incoming call to said at least one user position; a storage means for storing at least one processing rule for determining how an intercepted call is to be processed; means for determining that the intercepted call is for said at least one user position; means for interacting with the workstation of said at least one user position to determine how the intercepted call is to be processed; means for processing the call according to instructions received from the workstation of the user; means for allowing a user to modify the at least one processing rule; wherein said call management computer includes means for identifying a call type for the incoming call; wherein said call management computer includes means for identifying the calling party; and; wherein said at least one processing rule is selected based on at least one of the call type and the calling party.