Patent ID: 7127412
Filing Date: 2006-10-24
Classification: G06Q,Y02P

Abstract:
1. A method for allocating an appointment time window to derive an optimal service schedule for a service provider, comprising the steps of: generating a statistical service schedule estimate for a predetermined service time period, said statistical service schedule estimate comprising a set of statistically-derived service orders; (a) receiving an actual service order to fulfill in said predetermined service time period; (b) imposing a scheduled time on said actual service order to derive an optimal time window in which to fulfill said actual service order wherein said scheduled time of said actual service order is centered within said optimal time window; (c) comparing said actual service order to said set of statistically-derived service orders for determining a most closely related service order from said set of statistically-derived service orders; (d) replacing said most closely related service order with said actual service order creating a modified service order set; (e) generating a modified service schedule based on said modified service order set; and (f) repeating steps (a) through (e) in response to the receipt of additional actual service orders for generating the optimal service schedule.