Patent ID: 8666841
Filing Date: 2014-03-04
Classification: G06Q

Abstract:
1. A non-transitory computer-readable medium including computer-executable instructions to perform method steps comprising: storing indicators for identifying fraudulent events related to a customer account, the indicators indicative of environmental information associated with fraudulent events when a fraudulent user accesses or interacts with a customer care system via a processor, the customer care system configured to allow access to or modification of the customer account; associating a risk probability with each of the indicators; defining one or more fraud models based on the indicators, wherein the one or more fraud models describe events indicative of fraudulent activity, wherein the one or more fraud models each includes a defined threshold; and determining that an event associated with the customer care system is indicative of fraud, wherein the event is associated with input indicative of environmental information when a user is accessing or interacting with the customer care system via the processor to access or modify the customer account, wherein the step of determining comprises: