Patent ID: 6560589
Filing Date: 2003-05-06
Classification: G06N

Abstract:
A method of managing a knowledge base in which existing knowledge is stored in a plurality of existing knowledge objects, comprising:using a knowledge author to create authoring output comprising created knowledge objects to be incorporated into said knowledge base, said created knowledge objects comprising knowledge awaiting entry into said knowledge base, and said knowledge authors using authoring conventions and guides to add uniformity among said created knowledge objects and said existing knowledge objects, said authoring conventions and guides comprising: definitions of said existing knowledge objects and for said created knowledge objects; guidelines for format of said existing knowledge objects and for format and development of said created knowledge objects; and guidelines for use of synonyms to capture alternative statements of said existing knowledge objects and said created knowledge objects; and said uniformity comprising uniformity of said format of said created knowledge objects and said existing knowledge objects, uniformity of said development of said created knowledge objects, uniformity of said use of said synonyms, and uniformity of said definitions; and using a knowledge analyst to manage content in said knowledge base, by managing backlog of said knowledge awaiting entry into said knowledge base; providing to said knowledge author feedback concerning said knowledge base from users of said knowledge base and from beneficiaries of said knowledge base; and reviewing said authoring output for technical accuracy, for adherence with said definitions and guidelines articulated in said authoring conventions and guides, for usability in said knowledge base, and for responsiveness by said knowledge authors to said feedback, said reviewing said authoring output for said technical accuracy comprising determining whether factual circumstances of said authoring output are accurately described by said existing knowledge and by said knowledge awaiting entry into said knowledge base.