Patent ID: 6882641
Filing Date: 2005-04-19
Classification: H04M

Abstract:
1. A packet switched call center communications system for delivering voice over Internet Protocol telephone calls to any of a plurality of attendant positions serving a subscriber, comprising: feature server means operable incident to an incoming call arriving to said subscriber for submitting a respective subscriber-defined questionnaire to a caller, said means including a data base administrable by said subscriber, said means permitting formulation of said questionnaire and access to said data base by any of said attendant positions; said feature server processing a questionnaire returned by said caller including indexing the questionnaire according to the directory number of said caller to ascertain the nature or purpose of said call and conducting text spotting searches of said questionnaire to ascertain the name of a party associated with said subscriber and searching said data base to locate a directory number corresponding to said name; and, said feature server being responsive to said processing of said questionnaire for displaying to said attendant positions a queue of calls incoming to said subscriber, said display including the nature or purpose and priority of each incoming call.