Patent ID: 7609821
Filing Date: 2009-10-27
Classification: G06Q,H04L,H04M

Abstract:
1. Apparatus comprising: a message server comprising a plurality of modalities for transmitting messages; a sender interface configured to receive from a sender a given message and a designation of a plural set of designated modalities, designated by the sender, including at least some of the transmission modalities at least some of which are yet to be used to transmit the given message; memory-stored escalation rules specifying sequential transmission of the given message by each of the designated modalities upon occurrence of a specified condition; and a routing facility configured to, responsive to the escalation rules and to the occurrence of the specified condition, cause the given message to be sequentially transmitted by the message server via the designated modalities in accordance with the escalation rules; wherein the sender interface comprises an escalation rule receiver configured to receive escalation rules from a message sender.