Patent ID: 8823536
Filing Date: 2014-09-02
Classification: G06F,H04L

Abstract:
1. A method to be executed at least in part in a computing device for automated recovery and escalation of alerts in distributed systems, the method comprising: receiving an alert associated with a detected problem from a monitoring engine; performing a wild card search of an action store to determine recovery actions mapped to the alert; attempting to map the alert to one of the recovery actions by applying the recover action having a specificity associated with the alert; updating schedules of plurality of designees associated with the alert from at least one of: an integrated and an external scheduling system; determining a designee from the plurality to send the alert based on an updated schedule of the designee identifying the designee as on call; if the alert is mapped to the recovery action from the action store, performing the recovery action according to a predetermined priority of recovery actions; else escalating the alert to the designee to perform a new action; and updating records with the new action associated with alert-recovery action mapping and maintaining a log of the designee who performed the new action, a time when the new action was performed and a device or server on which the new action was performed.