Patent ID: 8392522
Filing Date: 2013-03-05
Classification: G06Q

Abstract:
1. A system for communicating with a remote business, comprising: an instant message processing system sending its connection information to an instant messaging server and receiving connection information for the remote business from the instant messaging server, the instant message processing system generating a user interface display that receives user selection inputs and displays a group indicator in an instant messaging application, the group indicator identifying the remote business and displaying a plurality of selectable features corresponding to the remote business, the user interface display receiving a user feature selection input indicative of a selected quote-to-order feature corresponding to a business information request to convert a quote to an order, and receiving a textual input identifying the quote that is a subject of the business information request; and the instant message processing system generating the business information request as an instant message, and transmitting the instant message to the remote business directly, using the connection information for the remote business received from the instant messaging server and without further utilizing the instant messaging server to transmit the instant message to the remote business, the instant message processing system receiving an instant message responsive to the business information requested directly from the remote business without the responsive instant message passing through the instant messaging server, and displaying the responsive instant message.