Patent ID: 6122345
Filing Date: 2000-09-19
Classification: H04M

Abstract:
A method for performing an automatic response unit (ARU) service in response to a telephone call, comprising:(a) parsing the ARU service encoding for a service node, said service node having service node components, said service node component including a node variables component, a prefunction messaging component, an automated input component, a prefunction interactions component, a function component, a postfunction interactions component, and a postfunction messaging component;(b) processing said node variables component of said service node, said node variable component storing zero or more variable objects;(c) processing said prefunction messaging component of said service node, said prefunction messaging component storing zero or more message objects that are played to a caller prior to processing said service node;(d) processing said automated input component of said service node, said automated input component storing zero or more input data objects;(e) processing said prefunction interactions component of said service node, said prefunction interaction component storing one or more prefunction actions, wherein each prefunction action is executed upon a satisfaction of a condition;(f) processing said function component of said service node, said function component storing a function;(g) processing said postfunction interactions component of said service node, said postfunction interaction component storing one or more postfunction actions, wherein each postfunction action is executed upon a satisfaction of a condition; and(h) processing said postfunction messaging component of said service node, said postfunction messaging component storing zero or more message objects that are played to said caller after processing said service node.