Patent ID: 7512579
Filing Date: 2009-03-31
Classification: G06F,G06Q

Abstract:
1. An interactive expert system for facilitating interactive sessions within a network between customers and experts based upon particular expertise designations assigned to particular ones of the experts, the system comprising: a set of interactive expert stations coupled to the network, each interactive expert station being associated with a location; a set of expert studios providing expertise in potentially many different categories, each expert studio being associated with an expertise, wherein the expert studios comprise products in a simulated sales outlet mirrored environment; and an expert server, operating on a node communicatively coupled to the set of interactive expert stations via the network, for maintaining information indicative of availability of expert studios and expertise with which each available expert studio is associated, and for matching requests from the interactive expert stations to ones of the set of expert studios based upon a type of needed expertise, the expert server comprising: