Patent ID: 8326660
Filing Date: 2012-12-04
Classification: G06Q

Abstract:
1. A method executable on one or more processors for maximizing a utility of a service contract by optimizing target response times for a performance service level objective, wherein a set of criteria are provided to ensure that performance requirements for the service are met, the method comprising: determining or receiving one or more usage windows for providing a service, wherein each usage window is associated with a performance requirement and a time period; one or more processor for extracting usage patterns for each usage window based on historical data provided from monitoring requests for service in each usage window; one or more processor for extracting response time per transaction associated with said requests based on historical data provided from monitoring responses provided to said requests in each usage window; and one or more processors for calculating optimal probability (Pi) for breach in each usage window (Wi) for defined response times for a performance service level objective target value, wherein calculating the optimal probability (Pi) of breach in a usage window (Wi) is based on the usage pattern for the usage window (Wi) and target response times expected for the usage window (Wi).