Patent ID: 8965817
Filing Date: 2015-02-24
Classification: G06N,G06Q

Abstract:
1. An active knowledge management computing apparatus comprising a memory coupled to a processor which is configured to execute programmed instructions stored in the memory comprising: identifying an alarm event based on received device data concerning operation of a monitored device; determining a relevance of one or more historical resolutions for the identified alarm event for the monitored device based on a ranking function, an aggregate data set relevance, and one or more weights applied to each of the ranking function and the aggregate data set relevance, wherein the aggregate data set relevance is based on one or more distance functions and a distance weighting factor applied to each of the one or more distance functions; identifying and providing at least a subset of the one or more historical resolutions for the identified alarm event to a client computing device based on the determined relevance; and receiving and storing a current resolution of the identified alarm event and a ranking of one or more of the provided historical resolutions from the client computing device.