Patent ID: 6044144
Filing Date: 2000-03-28
Classification: H04M

Abstract:
A system for parking a telephone call at a parking platform in a telecommunications switch network, the call made to a call destination for a customer, resulting in a parked call, comprising:means for receiving a parking request to park a call made to the call destination for the customer;means for assigning the parking platform to the call based on a customer order, the customer order specifying parking requirements of the customer;means for sending a reply to an originator of the parking request, the reply identifying the parking platform;means for receiving a routing request to route the parked call to an alternate call destination, the routing request identifying the alternate call destination;means for directing the parking platform to release the parked call and route the parked call to the alternate call destination;means for monitoring the status of calls associated with call parking requests; andmeans for collecting call parking data for the customer, the call parking data describing at least one of the number of calls parked, number of calls abandoned, number of calls dropped, number of calls released, number of calls default routed, and the destination for which calls are parked.