Patent ID: 7639630
Filing Date: 2009-12-29
Classification: H04L,H04W

Abstract:
1. A computer-implemented method comprising: receiving a set of key quality parameters, wherein a key quality parameter represents a characteristic associated with at least one network component; identifying, using one or more processors, a service quality mapping module based on one or more network components associated with providing an end customer service, wherein the service quality mapping module corresponds to at least one service instance and defines a correlation between the set of key quality parameters and a set of customer quality parameters, and wherein the service quality mapping module further comprises: applying the service quality mapping module to the set of key quality parameters to generate the set of customer quality parameters; outputting a signal representing at least one customer quality parameter included in the set of customer quality parameters; retrieving service level agreement data from an end customer database, wherein the service level agreement data includes any combination of one or more predetermined key quality parameters, one or more predetermined service quality parameters, and one or more predetermined customer quality parameters; determining a deviation between the retrieved service level agreement data and one or more corresponding parameters included in any of the set of key quality parameters, the set of service quality parameters, and the set of customer quality parameters; and outputting a signal indicating the determined deviation.