Patent ID: 9009544
Filing Date: 2015-04-14
Classification: G06F

Abstract:
1. A method for diagnosing an error during a user operation in a web application, the method executed, at least in part, by a server system, wherein the server system also executes, at least in part, a web application, the method comprising: recording user operations during a user's interaction with the web application; storing the user operations in a click history record in a primary memory device, wherein the click history record includes user interaction information characterizing a user's particular interactions with the web application prior to an error condition being detected; determining that an error has occurred during the user's interaction with the web application; in response to the determining, transferring at least a portion of the click history record including a portion of the user interaction information to a secondary memory device; using at least some of the user interaction information transferred to correlate the click history record with at least one other record created prior to the error occurring that is independent of the click history record, and is applicable to diagnosing the cause of the error; and providing the click history record and the at least one other record to a human analyst so that the error can be diagnosed.