Patent ID: 8477915
Filing Date: 2013-07-02
Classification: H04M,H04Q

Abstract:
1. A method for imposing a recording preference of a telephony call placed from a call center, the method comprising: establishing a three-way telephony call between an agent device of the call center, a user device, and an IVR (interactive voice response) system; prompting the user device as to consent to recording the telephony call; receiving a preference response to the prompt; transmitting the preference response to a table indexed by UCID (universal call ID) and storing the preference response in the table, wherein the UCID is an identifier that corresponds to the telephony call and identifies the telephony call when the telephony call is routed from the agent device to a second agent device; dropping the IVR system from the three-way telephony call; and determining whether to record the call based on the preference response stored in the table indexed by UCID.