Patent ID: 7885842
Filing Date: 2011-02-08
Classification: G06Q

Abstract:
1. A method of prioritizing services based on business objectives, the method comprising: monitoring at a computer metric values associated with service degradation incidents, wherein said metric values comprise service level jeopardy threshold values, wherein when a service level jeopardy threshold value of said service level jeopardy values is exceeded, a probability of a service level violation occurring is indicated, wherein said service level violation corresponds to a possible service degradation incident of said possible service degradation incidents, said possible service degradation incident being a possible degradation of service that may be experienced by a service user of a plurality of service users; determining at said computer a probability of said service level violation occurring within a predetermined time period based on said service level jeopardy threshold being exceeded, wherein said service level violation corresponds to said possible service degradation incident; computing at said computer an alignment of a delivery of a service with an at least one business objective based on said service level violation to achieve an alignment computation, wherein said alignment computation is a measure of a likelihood expressed as a percentage that said at least one business objective will be met, wherein said at least one business objective comprises financial objectives of a service provider and business objectives relating to said plurality of service users; and prioritizing at said computer said possible service degradation incident based on said alignment, wherein said prioritizing comprises determining a place in line for said possible service degradation incident, said line comprising said possible service degradation incidents, said place in line signifying to said service provider when action should be taken to address said possible service degradation incident, thus enabling an optimum reduction of financial penalties and repercussions for said service provider that would result from said possible service degradation incident occurring.