Patent ID: 7899403
Filing Date: 2011-03-01
Classification: H04B,H04W

Abstract:
1. A method of monitoring quality-of-service performance of a wireless communications system, wherein the wireless communications system includes a plurality of base stations and wireless terminals, wherein each wireless terminal is configured to communicate via a radio link with a base station, the method comprising the following performed by a wireless terminal: measuring quality-of-service performance of the wireless communication system on a periodic basis during use of the wireless terminal and when a user of the wireless terminal attempts to access, via the wireless terminal, a wireless communication service application selected from the group consisting of voice, video, image, text, instant messaging, multimedia messaging, video conferencing, gaming, Internet service, location-based services, and data delivery; determining a geographical location of the wireless terminal in response to measuring the quality-of-service performance of the wireless communication system on the periodic basis and when the user attempts to access the wireless communication service application; collecting user feedback regarding service quality, wherein the user feedback comprises text entered into the wireless terminal by the user; and storing quality-of-service performance information measured by the wireless terminal, location information, and collected user feedback for subsequent transmission to a central processor in the wireless communication system.