Patent ID: 9092511
Filing Date: 2015-07-28
Classification: G06F

Abstract:
1. A method for determining solutions to a problem experienced by a user with respect to a data processing system, comprising: selecting a collection of documents; analyzing the text in each document using plain text analysis and an unstructured information management application containing text analytics rules to identify problems and associated solutions, the plain text analysis using a problem dictionary containing words and phrases that identify sentences describing problems and a solution dictionary containing words and phrases that identify sentences describing solutions to problems; creating a searchable index of problems and associated solutions and storing the index in a database; receiving problem description from a user of the problem experienced by the user with respect to the data processing system, after creating the searchable index; analyzing the received problem description using plain text analysis to extract one or more keywords from the problem description; searching the index of problems and associated solutions using the one or more extracted keywords; returning one or more documents containing words or phrases that are similar to the one or more extracted keywords; and presenting the documents relevant for the problem and associated solutions to the user.