Patent ID: 6038289
Filing Date: 2000-03-14
Classification: G08B,H04L,H04M

Abstract:
An alarm system comprising:a customer site having an alarm communicator for originating an alarm call to an alarm monitoring station and a video transmitter for transmitting a video alarm image;a first monitoring station for receiving the video alarm image through a telecommunications network, the first monitoring station having a first alarm processor system for processing the video alarm image, the first alarm processor system including a customer database for responding to the video alarm image;a second monitoring station for receiving the video alarm image through the telecommunications network and having a second alarm processor system for processing the video alarm image, the second alarm processor system including a customer database for responding to the video alarm image;alternate routing in the network for initially routing the alarm call to the first alarm monitoring station and for subsequently rerouting the alarm call to the second monitoring station; anda data link between the first and second alarm processor systems for linking the customer databases wherein the linking includes updating the customer database of one of the first and second alarm processor systems when the call has been routed to the other of the first and second alarm processor systems such that the customer databases are redundant.