Patent ID: 8005204
Filing Date: 2011-08-23
Classification: H04M

Abstract:
1. A method comprising: generating a first identifier at a first module of a data processing system, wherein the first identifier is generated in response to a call received at the data processing system and wherein the first identifier identifies a first action; after generating the first identifier, automatically routing the received call and the first identifier to a second module of the data processing system, wherein the second module is associated with one or more actions and wherein the first action identified by the first identifier differs from each of the one or more actions associated with the second module; after routing the received call and the first identifier to the second module, performing one of the one or more actions at the second module; and after performing the one of the one or more actions at the second module, routing the received call from the second module to a third module of the data processing system, wherein the third module is associated with the first action.