Patent ID: 6175564
Filing Date: 2001-01-16
Classification: G06Q,H04L,H04M,H04N,H04Q

Abstract:
A system for routing Internet Protocol Network Telephony (IPNT) calls to agent stations at any of a plurality of remotely-distributed IPNT-capable call centers, each call center comprising a managing computer connected to PCs at each of a plurality of local agent stations, the system comprising:a statistical server (stat-server) having a connection to each of the managing computers the stat-server storing and updating statistics related to activities of the call centers; anda router coupled to the stat-server and each of the managing computers;wherein the router accesses stored routing rules and statistics compiled for the call centers, and to route IPNT calls received at a routing point at any one of the call centers to an agent station at any one of the call centers.