Patent ID: 8126768
Filing Date: 2012-02-28
Classification: G06Q

Abstract:
1. A method of improving change management in an organization, wherein change management includes processes controlling changes to an information technology infrastructure of the organization, the method performed by a processor configured to perform a plurality of operations, the plurality of operations comprising: defining, via the processor, a plurality of change management maturity levels, wherein the plurality of change management maturity levels are organized in a hierarchy from a lowest change management maturity level to a highest change management maturity level, wherein each of the plurality of change management maturity levels defines a set of processes for change management within a hypothetical organization operating at the respective change management maturity level, and wherein the set of processes for each of the change management maturity levels in the hierarchy includes processes related to a change requestor, a change manager, a software development manager, and an information technology operations manager; receiving, at the processor, current change management information regarding an organization whose current change management processes are to be improved; determining, by the processor, a current change management maturity level for the organization from the plurality of pre-defined change management maturity levels; determining, by the processor, a target change management maturity level for the organization from the plurality of pre-defined change management maturity levels, the determined target change management maturity level being an improvement over the current change management maturity level and being at a level higher than the current change management maturity level in the hierarchy; and devising, by the processor, one or more improvement operations that, when performed, shift the organization from the current change management maturity level to the target change management maturity level.