Patent ID: 8345857
Filing Date: 2013-01-01
Classification: H04M

Abstract:
1. A method of reducing non-value added time between calls serviced at a call center, the method comprising: setting a default state of an operator workstation of a call center advisor by: enabling an other state of the operator workstation of the call center advisor, the other state being one of the after-call work state or the call ready state and being other than the default state, and the other state being configured to be selectively activated during a call from a subscriber vehicle when the call center advisor indicates that there is a need for the other state; and i) if the call center advisor does not activate the other state during the call, then upon completion of the call, automatically setting the operator station of the call center advisor to the default state; or ii) if the call center advisor activates the other state during the call, then upon completion of the call, automatically setting the operator station of the call center advisor to the other state.