Patent ID: 7616757
Filing Date: 2009-11-10
Classification: H04M

Abstract:
1. A method of routing telecommunicating data in a call center telecommunication system, the steps of the method comprising a. providing a first call station and a second call station, the first and second call stations each including a host computer, first and second telecommunications management circuit cards, each of the first and second call stations being a coupled to first and second telephone lines, the respective first circuit cards of the first and second call stations being coupled to the first telephone line and the respective second circuit cards of the first and second call stations being coupled to the second telephone line, the first and second call stations each further including hook and lock out circuitry for blocking an inbound call ringing on one of the first and second telephone lines if the call station is on a call and inbound/outbound flow control circuitry for switching the call station between receiving inbound calls and making outbound calls based on inbound call volume; b. determining whether the first call station is on a call utilizing the first and second telecommunications management circuit cards of the first call station; c. determining whether the second call station is on a call utilizing the first and second telecommunications management circuit cards of the second call station; d. routing an inbound call ringing on one of the first and second telephone lines to the first call station for answering if the first and second telecommunications management circuit cards of the first call station determine that the first call station is not on a call and the station to switched to receiving inbound calls; f. blocking the inbound call if the first and second telecommunications management circuit cards of the first call station determine that the first call station is on a call or is switched to making outbound calls; g. routing the inbound call to the second call station for answering if the first and second telecommunications management circuit cards of the second call station determine that the second call station is not on a call and the station to switched to receiving inbound calls; and h. blocking the inbound call if the first and second telecommunications management circuit cards of the second call station determine that the second call station is on a call or is switched to making outbound calls.