Patent ID: 6385646
Filing Date: 2002-05-07
Classification: G06Q,H04L,H04M,H04Q

Abstract:
A method for establishing voice communications in an Internet environment comprising:receiving over a packet network, at a network service platform, information from a user, the information corresponding to at least one characteristic of an interactive communication session in which the user is engaged; transforming by the network service platform the received information into a form suitable for placing a call over a telecommunications network to a call center, the call center being associated with a subscriber and the call center being different from and independent of the network service platform; responsive to a user request: initiating placement of a call by the network service platform to the call center, said call being routable by the call center to an agent in accordance with the information corresponding to at least one characteristic of the interactive communication session; initiating placement of a call by the network service platform to the user; bridging at the network service platform, the call to the call center with the call to the user; receiving a page push signal at the network service platform, said page push signal corresponding to at least one of the plurality of web pages; and pushing the at least one of the plurality of web pages corresponding to the page push signal to the user during the interactive communication session.