Patent ID: 6480600
Filing Date: 2002-11-12
Classification: H04M,H04Q

Abstract:
An Internet Protocol call-in center, comprising:a plurality of agent stations, individual ones of the agent stations having a computer platform including a video display unit (VDU); a local area network (LAN) connecting at least some of the computer platforms at the agent stations; and a first computer processor connected on the LAN, having an Internet connection enabled to receive Internet Protocol Network Telephony (IPNT) telephone calls from callers, and having access to a database; wherein the computer platform retrieves origination data for an incoming IPNT call, and uses the origination data to correlate the caller with further data retrieved from the database for display on the VDU, and wherein the first computer processor services calls from specific Service Control Points (SCPs) and blocks display of data at agent station VDUs for any call not identified as originating at one of the specific SCPs.