Patent ID: 7840434
Filing Date: 2010-11-23
Classification: G06Q

Abstract:
1. A method for assigning multiple tasks to technicians, comprising: allowing a user to interface on a computer display with an integrated dispatch system and to assign multiple tasks to a group of technicians; displaying an analyst graphical user interface that presents a menu of options comprising an icon to select a list of technicians; receiving the user's first selection of the icon to request the list of technicians; displaying a technician graphical user interface that provides the list of technicians and a technician scheduler control button; receiving the user's second selection of multiple technicians from the list of technicians displayed by the technician graphical user interface; receiving the user's third selection of the technician scheduler control button to assign multiple tasks to the multiple technicians; displaying the multiple technicians, a monthly calendar, and an Edit Schedule control button in a technician scheduler graphical user interface; receiving the user's fourth selection of a day in the monthly calendar for which the multiple technicians will be assigned the multiple tasks; receiving the user's fifth selection of the Edit Schedule control button to assign the multiple tasks to the multiple technicians; displaying a number bulk attribute in the technician scheduler graphical user interface in response to the user's fifth selection of the Edit Schedule control button; receiving the user's sixth selection of the number bulk attribute; when the user selects the number bulk attribute to assign the multiple tasks to the multiple technicians for the day in the monthly calendar, then displaying a number bulk tech graphical user interface comprising a data field for specifying a first quantity of tasks to be completed by a technician before a predefined time of the day and another data field for specifying a second quantity of tasks to be completed by the technician after the predefined time of the day; and when the integrated dispatch system is unable to assign the first quantity of tasks to the technician, then satisfying the first quantity of tasks by assigning at least one task from the second quantity of tasks to the technician such that the technician completes the first quantity of tasks before the predefined time of day.