Patent ID: 8833639
Filing Date: 2014-09-16
Classification: G06Q,G07F

Abstract:
1. A method for issuing a document at an automated teller machine (ATM), the method comprising: displaying a menu on a display screen of the ATM, the menu including selectable options to dispense a cashier's check, a certified check, a money order, a traveler's check, and a prepaid cash card; receiving, through the display screen of the ATM, a selection to dispense the cashier's check, the certified check, the money order, or the traveler's check; generating a check writer screen allowing a customer to enter payee information into the cashier's check, the certified check, the money order, or the traveler's check that was selected, wherein the check writer screen includes a selectable option to request help from a customer service representative; receiving, through the selectable option to request help from the customer service representative included on the check writer screen generated on the display screen of the ATM, a request from the customer for help; transmitting, by the ATM, the request for help to a centralized hub in communication with the ATM; requiring, from the customer, consent to allow the customer service representative to control the ATM; receiving the required consent from the customer, wherein the customer provides consent using a command on the ATM; in response to receiving the required consent from the customer, allowing the customer service representative to control the ATM remotely to assist the customer, wherein communicating between the customer service representative and the ATM comprises using two-way audio communication, wherein a same screen image displayed to the customer is displayed to the customer service representative; instructing the ATM to perform an operation based on a command received from the customer service representative to complete functions needed before dispensing the cashier's check, the certified check, the money order, or the traveler's check; and receiving payment from the customer via the ATM for any charges related to issuing the cashier's check, the certified check, the money order, or the traveler's check to the customer.