Patent ID: 7340038
Filing Date: 2008-03-04
Classification: G06Q,H04M

Abstract:
1. A computer program product that is configured to administer a network, the computer program product comprising computer readable medium encoded with computer-readable program code, the computer-readable medium comprising: computer-readable program code that is configured to accept customer trouble tickets related to the network and to provide customer trouble ticket status information to customers; and computer-readable program code that is configured to manage repair services that are performed on the network in response to the customer trouble tickets and that is further configured to automatically push a status change message to the computer-readable program code that is configured to accept upon occurrence of a change in a status of a customer trouble ticket as a result of repair services that are performed on the network and without being polled periodically to identify open customer trouble tickets; the computer-readable program code that is configured to accept being further configured to update the customer trouble ticket status information in response to receipt of the status change message.