Patent ID: 7400717
Filing Date: 2008-07-15
Classification: H04M

Abstract:
1. A method for operating a directory assistance system comprising the steps of: receiving and storing a plurality of directory listings, said directory listings being received from a plurality of different service providers, said directory listings include, among other contact listings, contact information for connecting to Voice over IP devices said directory listings stored in a database accessible by said directory assistance system; receiving a directory assistance request from a caller for one of said directory listings, said caller being connected to said system via a first service provider; retrieving a response to said caller's request from said accessible database; generating a call completion record for delivery to said caller responsive to said directory assistance request, said call completion record including information relating to at least one of said Voice over IP devices in a case wherein the requested information relates to a Voice over IP device, said call completion record including information relating to a mobile phone device in a case wherein the requested information relates to a mobile phone device, and said call completion record including information relating to a landline device in a case wherein the requested information relates to a landline device, wherein said call completion record, in each instance, contains information necessary for said first service provider to initiate a call between said caller and said requested listing.