Patent ID: 8717915
Filing Date: 2014-05-06
Classification: H04M

Abstract:
1. A method to be executed at least in part in a computing device for providing process-integrated tree-view control of an interactive voice response (IVR) system design, the method comprising: receiving content associated with a root node; determining a first level of nodes based on the content of the root node; presenting the first level of nodes in a tree-view structure of the IVR; in response to receiving a designer selection of one of the first level of nodes, presenting a form within the tree-view structure enabling the designer to provide content for the selected first level node; enabling the designer to provide the content through one or more of: a textual entry, a content upload, a first content selection from a directory, and a second content selection from a drop-down menu; determining additional sub-level nodes based on designer provided content for the first level nodes; automatically creating and presenting the additional sub-level nodes to the designer as unidentified to indicate to the designer that the additional sub-level nodes are selectable; and in response to receiving another designer selection of one of the sub-level nodes, presenting another form within the tree-view structure enabling the designer to provide content for the selected sub-level node.