Patent ID: 6175563
Filing Date: 2001-01-16
Classification: H04L,H04M,H04Q

Abstract:
A computerized Internet Protocol Network Telephony (IPNT) call center, comprising:a first processor in the call center coupled to a second processor in a data packet network (DPN) and to a second data link at the network level to the second processor other than the DPN, and adapted to receive and route incoming IPNT calls from the DPN; anda plurality of computers at operator workstations, each computer having a video display (PC/VDU) coupled to the first processor, the plurality of computers and the first processor connected on a local area network (LAN);wherein the first processor receives, from the second processor on the second data link, data associated with the incoming IPNT calls sent on the DPN, and routes the incoming calls to individual ones of the computers at workstations at least partially based on the data received over the second data link.