Patent ID: 6418217
Filing Date: 2002-07-09
Classification: H04M

Abstract:
An arrived call receiving system for automatically answering a call and obtaining necessary information to support reception services using the telephone, comprising:caller's number recognizing means for extracting and recognizing a phone number of a caller included in the arrived call; automatic answering means for confirming by said caller whether the phone number recognized by the said caller's number recognizing means is correct or incorrect and recognizing a reply to the confirmation from said caller, as well as conducting necessary processing according to the contents of the recognized reply; storage means for storing the phone number of said caller obtained by said caller's number recognizing means according to a result of the processing by said automatic answering means and stored in a data base; and automatic caller call-up means responsive to operator's instructions for reading the phone number of said caller stored in said storage means to call up said caller, wherein all calls arriving at said call receiving system are answered by said automatic answering means for a call back at a later time and each said call is disconnected and reconnected to said caller by said automatic caller call-up means before any said call is handled by a live operator of said arrived call receiving system.