Patent ID: 7509266
Filing Date: 2009-03-24
Classification: G06Q

Abstract:
1. An integrated survey system comprising: a connection device connected to an external communication system for connecting said communication system to a survey participant; a database for storing responses to survey questions; a Computer-Assisted Telephone Interview (CATI)unit connected to said connection device, wherein said connection device is adapted to transfer the participant communication connection to said CATI unit when said connection to the survey participant is successful, and wherein said CATI unit is adapted for use by the agent for communicating with the participant, and further wherein said CATI unit is adapted for presenting a survey to said CATI agent for allowing the agent to present said survey to the participant using said CATI unit, and wherein participant responses to said survey are used to generate data for storing in said database; an Interactive Voice Recognition (IVR) unit connected to said CATI unit, wherein said CATI unit is adapted for permitting said agent to transfer the participant's communication connection to said IVR unit for conducting said survey in an automated manner, wherein said IVR unit accepts oral responses from the participant for generating data stored in said database, and wherein said IVR unit is further adapted to terminate the automated survey at any point and transfer the participants communication connection back to said CATI unit upon voice command by the participant, and further wherein said system is adapted such that said CATI unit presents said survey to said agent from the point of termination by said IVR unit so that the agent continues said survey in a manual manner.