Patent ID: 7702918
Filing Date: 2010-04-20
Classification: G06F,H04L

Abstract:
1. A customer relationship management system providing management and sharing of user information between two or more independent service providers, the customer relationship management system comprising: a distributed network comprising a plurality of independently operable servers, each of the servers being (i) associated with a different service provider and (ii) adapted to communicate directly over the network with other servers included in the plurality of servers, each of the servers having a datastore with a plurality of datafields, each datastore adapted to store information about one or more users such that the information related to a single user is distributed across a plurality of different servers included in the network of independently operable servers; and an authentication engine provided separately from the independently operable servers and from the datastores, the authentication engine having one or more previously enrolled biometrics and being adapted to enable an authentication of the identity of a user based on a match of a user provided biometric identifier with a biometric selected from the previously enrolled biometrics, wherein the customer relationship management system is configured to enable within the network, on biometric authentication of a user, automatic communication and sharing of information relating to the user directly between two or more of the independently operable servers, and the customer relationship management system is configured to provide a centralized access point for a user to a plurality of different datastores defined for a specific user and located at different ones of the independently operable servers, such that on authentication of the identity of the user by the authentication engine the user can interface with and access data at any one of the plurality of independently operable servers without requiring additional authentication.