Patent ID: 8838491
Filing Date: 2014-09-16
Classification: G06Q,G08B

Abstract:
1. A method for optimizing at least one collections loan cycle between a lender and at least one borrower using at least one processor and memory coupled to the processor, the lender having a plurality of collections officers, the method comprising: measuring, via the at least one processor, personality traits of the plurality of collections officers; selecting, via the at least one processor, a collections officer to communicate to the at least one borrower from the plurality of collections officers, wherein the selection is based on the personality traits of the collections officer; and determining, via the at least one processor, an optimal resolution of the at least one collections loan cycle for the at least one borrower to be communicated by the collections officer to the at least one borrower; delivering, via the at least one processor, a communication of the optima resolution to the collections officer; and identifying a persuasiveness measure of the communication of optimal resolution between the collections officer and the at least one borrower; wherein a quantifiable variability of the at least one collections cycle is minimized through optimization of at least the selection of the collections officer, determination of the optimal resolution, and identification of the persuasiveness measure of the communication.