Patent ID: 7239696
Filing Date: 2007-07-03
Classification: H04L,H04M

Abstract:
1. A method of automatically resolving a Digital Subscriber Line (DSL) communication link failure comprising: detecting a failure of the DSL communication link to a subscriber DSL modem; placing a telephone call over a public switched telephone network to an administrative system of the DSL service provider in response to detecting the failure of the DSL communication link; notifying the administrative system for the DSL service provider of the failure during the telephone call, whereby the administrative system causes the DSL communication link to be reset; storing in a data store connected to the administrative system at least one of notification information received by the administrative system and information generated by the administrative system relating to a course of action implemented by the administrative system in response to the notifying step; and sending a message informing a subscriber associated with the subscriber DSL modem of when restoration of the DSL communication link to the subscriber DSL modem is expected, said message being sent by the administrative system only after a predetermined amount of time has passed since notification of the administrative system of the failure and the DSL communication link with the subscriber DSL modem has not been restored.