Patent ID: 7124098
Filing Date: 2006-10-17
Classification: G06Q

Abstract:
1. A method of providing customer service by one or more customer service representatives for an online shopping system that permits a customer to submit online orders from a store that serves both walk-in customers and online customers, the method comprising: placing an order for an item or service; presenting in a computer connectable to an internet, an online display permitting a customer to submit one or more online service requests relating to changes to a previously submitted online order or chances to customer information; receiving via the internet, the online service requests; prior to an online service request being serviced by any customer service representative, assigning by a computer, the online service requests relating to changes to online orders previously submitted by customers to first service tickets, only one of the first service tickets being maintained for each online order previously submitted by a customer; prior to an online service request being serviced by any customer service representative, assigning by a computer, the online service requests relating to changes to customer information to other service tickets, only one of the other service tickets being maintained for each customer; thereafter, presenting via a computer in response to an input from a customer service representative, a display of the first service tickets and the other service tickets; selecting by the customer service representative via a computer, one of the first service tickets and the other service tickets, which requires a change; and thereafter, assigning by the customer service representative via a computer, a service actions to the one of the first service tickets and the other service tickets, all of the online service requests requiring changes being serviced by one or more customer service representatives and only customer service representatives have a capability of working with said first service tickets and said other service tickets, thereby providing a high level of integrity of data being presented.