Patent ID: 6404860
Filing Date: 2002-06-11
Classification: H04L,H04M

Abstract:
A system for managing telephone calls, comprising:a data channel; a voice channel; a call management system, coupled to the data channel and voice channel, the call management system including a central processing unit, and one or more call management applications, executable by the central processing unit, for handling an incoming call placed by a caller to a subscriber; the one or more call management applications including instructions for: collecting information about the incoming call placed by the caller to the subscriber, the collected information including the callers's name; transmitting over a data channel notification of the incoming call to a computer associated with the subscriber; receiving a subscriber entered command transmitted from the subscriber's computer over the data channel; in response to receiving the transmitted command, transmitting a first message, to the caller over the voice channel to inform the caller that a second message from the subscriber is forthcoming; and transmitting a personal audio message to the caller over the voice channel, the personal audio message including the determined callers's name.