Patent ID: 8958543
Filing Date: 2015-02-17
Classification: H04M

Abstract:
1. A machine-implemented method for automated communication comprising: configuring a first communication channel for receiving a new inbound communication session, the first communication channel being selectively configurable between receiving a new inbound communication session and initiating a new outbound communication session; processing a first inbound communication session using the first communication channel; determining that the first inbound communication session has terminated; determining that an outbound communication is pending, the determination made in response to the determination that the first inbound communication session has terminated; in response to the determination that an outbound communication is pending, reconfiguring the first communication channel for initiating a new outbound communication session and establishing a first outbound communication session using the first communication channel; determining that the first outbound communication session has terminated; determining, in response to the determination that the first outbound communication session has terminated, whether additional communication channels are requested for inbound communication; in response to determining that additional communication channels are requested for the further inbound communication, reconfiguring the first communication channel for receiving a new inbound communication session and establishing a second inbound communication session using the first communication channel; and in response to determining that additional communication channels are not requested for inbound communication, establishing a second outbound communication session using the first communication channel.