Patent ID: 8995629
Filing Date: 2015-03-31
Classification: H04L,H04M

Abstract:
1. A method for automatic monitoring of a connection of an exchange system in a telecommunications network with a data network, wherein an exchange system of the telecommunications network is connected with an instant messaging (IM) server of the data network via a device, said device enabling the IM server to provide computer telephony integration services of the exchange system to a communication participant on the data network, the method comprising: transmitting computer telephony integration services via the IM server using a request/response mechanism; transmitting messages associated with use of the computer telephony integration services between the device and a client of the IM server via the IM server; compiling text of the messages transmitted between the device and the client at an end of a description of a message to be sent to the device, the compiled text providing information relating to the computer telephony integration services, the message configured to be sent to the device as an Extensible Messaging and Presence Protocol Info/Query (XMPP IQ) message to enable the device to monitor a computer telephony integration link about which the computer telephony integration services are provided to the client via the IM server; and providing an error message to the device in response to a failure of the computer telephony integration link using the request/response mechanism, the request/response mechanism being comprised of at least one Info/Query (IQ) stanza.