Patent ID: 8391462
Filing Date: 2013-03-05
Classification: H04M,H04Q

Abstract:
1. A communication platform for providing computer/telephony integration services to remote subscribers, comprising: a switch for communicating with an external telephone network or interconnected networks through a communications trunk; for each of one or more subscribers, a subscriber telephony component executed by a processor of the communication platform, wherein the subscriber telephony component is to connect to an external subscriber's information system through a private data channel, wherein said subscriber telephony component is to communicate with other components of said subscriber's information system so as to be logically part of said information system, wherein each subscriber telephony component is to control calls handled by said switch in response to data communication through the private data channel; and wherein the switch is to select one of the communications trunk and the private data channel for establishment of a voice communication call to a subscriber for which the voice communication call is intended and wherein the switch is to connect the voice communication call through the selected one of the communications trunk and the private data channel.