Patent ID: 9195973
Filing Date: 2015-11-24
Classification: G06Q,H04M

Abstract:
1. A method of facilitating maintenance comprising: registering a user over a data network by a Telecom and Product Management system wherein the registration includes a first user account and a one or more addresses to contact the user; storing the created first user account including the one or more contact addresses in computer readable memory; storing by the Telecom and Product Management system, at least a portion of information associated with a purchase of an item by the user wherein the stored purchase information includes a purchase date and a product identifier of the purchased item; determining by the Telecom and Product Management system accessing a one or more first data stores, manufacturer recommended maintenance tasks and corresponding maintenance task intervals for the purchased item based at least in part on the purchased item product identifier; generating by the Telecom and Product Management system, a calendarized schedule of a one or more maintenance tasks for the purchased item based at least in part: on the determined manufacturer recommended maintenance tasks, on the determined maintenance task intervals, and on the purchased item purchase date; providing by the Telecom and Product Management system, a first user interface for the user to view, edit, or view and edit, over a network, the calendar of scheduled maintenance tasks for the purchased item wherein the first user interface includes an option to reschedule a one or more of the scheduled maintenance tasks; comparing by the Telecom and Product Management system, a current date with the calendar of scheduled maintenance tasks for the purchased item, and if a one or more of the scheduled maintenance tasks is now required then storing a status indicator that the corresponding one or more tasks are due; querying by the Telecom and Product Management system, a one or more second data stores, using at least in part, the purchased item product identifier for a one or more scheduled maintenance tasks, to ascertain if any maintenance parts are required to perform said one or more scheduled maintenance tasks; storing any ascertained maintenance parts required to perform said one or more scheduled maintenance tasks in computer readable memory; transmitting by the Telecom and Product Management system, a notification to the user at one or more of the user's registered contact addresses, regarding the one or more scheduled maintenance tasks that are due; and providing by the Telecom and Product Management system, a second user interface whereby the user can view any ascertained maintenance parts that are required to perform said one or more scheduled maintenance tasks.