Patent ID: 7099879
Filing Date: 2006-08-29
Classification: H04L,Y10S

Abstract:
1. A method for monitoring service performance, the method comprising: collecting service information from one or more sources in a telecommunications network; converting the service information into values of primary parameters of a service model; processing a hierarchy of the service model to determine at least one cluster, the cluster comprising one or more service components having at least one parameter that is shared among the service components of the cluster; determining the clusters from the service model, wherein the determining includes: dividing a hierarchy of service components so as to separate service components related by calculating values of secondary parameters of the service model from the primary parameter values, wherein the calculating is performed by operations on tables in a relational database, and wherein the tables are structured to represent clusters of service components in the service model, the at least one parameter being indicative of a quality of a service being provided by the telecommunications network and the one or more service components being associated with the service being provided.