Patent ID: 8160209
Filing Date: 2012-04-17
Classification: H04L,H04M

Abstract:
1. An automatic call routing test and verification system for an interactive voice response (IVR) system, comprising: an automated test driver (ATD) for connecting to said IVR system over a public switched telephone network (PSTN), said ATD configured to provide signals representative of content of utterances appropriate for responding to prompt signals of an IVR menu of said IVR system; and a test module of said IVR system to enable a test mode of said IVR system in response to said connection by ATD, wherein said test mode allows said IVR system to transmit a call routing string to said ATD prior to transfer of said connection to one of a plurality of agent terminals in response to reaching a call routing point of said IVR menu, wherein said ATD is further configured to compare at least a portion of said transmitted call routing string to an expected routing string for said call routing point.