Patent ID: 9124695
Filing Date: 2015-09-01
Classification: G06F,H04M,H04W

Abstract:
1. An interactive voice response system comprising: a voice response platform that receives incoming calls and provide an interactive voice response service to a calling party; and a mobile application executing on a processor that issues a call to the voice response platform, the voice response platform determines whether or not the calling party is using a mobile device, and if so a pre-recorded voice prompt is sent to the calling party indicating that there is a menu system available in either a voice menu format or a graphical user interface (GUI) format, if the calling party selects the GUI format, the voice response platform assists in sending a translation of a voice menu back to the mobile device to be displayed in the GUI format as a visual representation of the voice menu on the mobile device, the translation of the voice menu is stored in a web server and the voice response platform requests the web server to send to the calling party the translation of the voice menu when the calling party selects the GUI format, the translation of the voice menu is transformed into the GUI format by the mobile application executing on the mobile device.