Patent ID: 9158834
Filing Date: 2015-10-13
Classification: G06F,G06Q

Abstract:
1. A method comprising: storing, within a repair order (RO) database at a computer-readable data storage device, a first un-mapped RO comprising contents pertaining to a prior instance of servicing a device, wherein the contents of the first un-mapped RO include a non-standard RO term; identifying, at a processor during a search of the contents of the first un-mapped RO, first field data that matches data defined for recording in at least one data field of a data record to map repair orders; generating, at the computer-readable data storage device, a first data record to map the first un-mapped RO for subsequent searching of the RO database; storing, within the first data record at the computer-readable data storage device, the first field data identified during the search of the contents of the first un-mapped RO; generating, at the processor, a first mapped RO that corresponds to the first un-mapped RO and includes modified contents pertaining to the prior instance of servicing the device, wherein the modified contents of the first mapped RO match the contents of the first un-mapped RO except that the modified content include a standard RO term in place of the non-standard RO term; and storing, within the RO database, the first mapped RO.