Patent ID: 8180646
Filing Date: 2012-05-15
Classification: G10L,H04Q

Abstract:
1. A method for routing a call, said method comprising: receiving, using a data processing system, a call from a caller; capturing, using the data processing system, a voice print of said caller; in response to capturing said voice print of said caller, comparing, using the data processing system, said voice print to a plurality of voice prints included in a database; in response to matching said voice print to at least one voice print among said plurality of voice prints, routing, using the data processing system, said call to an appropriate call queue based on said matching when said caller is not a priority direct caller, wherein said appropriate call queue is one of a priority call queue and a general call queue; and routing, using the data processing system, said call from said appropriate call queue to a call center corresponding to said appropriate call queue when said caller is not a priority direct caller, wherein when said caller is a priority direct caller said call is routed directly to a priority call center and is not routed to said appropriate call queue.