Patent ID: 8731148
Filing Date: 2014-05-20
Classification: H04M

Abstract:
1. A method for enhancing interaction with Interactive Voice Response (IVR) destinations, comprising: accessing a database, wherein the database comprises a list of telephone numbers associated with a plurality of destinations and associated visual IVR menu for each destination, and wherein the visual IVR menus are grouped based on at least one category, and each category is associated with a standard visual menu; communicating between the user device and the IVR system by dialing a telephone number and using a voice only channel and not a data network; pulling at least one visual IVR menu from said database, wherein said visual IVR menu is a standard visual menu associated with the category related to the telephone number dialed by said user, wherein the visual IVR menu is retrieved from the database and not from the IVR system; and displaying on the user device said visual IVR menu using at least one icon.