Patent ID: 8874721
Filing Date: 2014-10-28
Classification: G06F,H04L

Abstract:
1. A method of operating a computer system for monitoring a service network having a plurality of layers to provide a plurality of communication services to customers, wherein the service network comprises a plurality of systems and each system of the plurality of systems is associated with one layer of the plurality of layers, the method comprising: displaying a list of the plurality of communication services provided to the customers; receiving a selection of a first service from the list of the plurality of communication services; responsive to receiving the selection of the first service, processing the selection of the first service to determine which of the plurality of layers are associated with the first service; displaying a list of the plurality of layers associated with the first service; receiving a selection of a first layer from the list of the plurality of layers associated with the first service; receiving a selection of a second layer from the list of the plurality of layers associated with the first service; processing the selections of the first and second layers to determine a first group of systems of the plurality of systems, wherein the first group of systems are associated with the first and second layers and support the first service at both the first and second layers; displaying a list of the first group of systems associated with the first service; receiving a selection of a first system from the list of the first group of systems and a selection of a second system from the list of the first group of systems; displaying a graphical representation of the first service; displaying a graphical representation of the first system and a graphical representation of the second system; monitoring a performance of the first system and a performance of the second system; displaying the performance of the first system with the graphical representation of the first system and the performance of the second system with the graphical representation of the second system; receiving a selection of a second service from the list of the plurality of communication services; displaying a list of a second group of systems associated with the second service; receiving a selection of a third system from the list of the second group of systems; displaying a graphical representation of the second service; displaying a graphical representation of the third system; monitoring a performance of the third system; and displaying the performance of the third system with the graphical representation of the third system.