Patent ID: 7212625
Filing Date: 2007-05-01
Classification: H04M

Abstract:
1. A communications system comprising: a communication module adapted to receive service requests from a plurality of communication terminals, wherein the communication module is also adapted for sending available queue results to a communication terminal of the plurality of communication terminals, a queuing module in communication with the communication module, wherein the queuing module is configured for communicating with a plurality of service providers and is adapted to receive respective status information from each of the plurality of service providers; and a queuing results module in communication with the queuing module, wherein the queuing results module contains instructions for determining a queue result from each respective status information, wherein the queuing module further contains instructions for managing a queue of service requests for each service provider in the plurality of service providers; wherein the queuing results module further comprises a queuing attribute module in communication with the queuing module for determining queue attributes of each service provider in communication with the queuing module, a queuing factor module in communication with the queuing results module for quantifying business relationships, and a customer relationship database for storing historic data regarding business relationships.