Patent ID: 9213763
Filing Date: 2015-12-15
Classification: G06F

Abstract:
1. A system for use in conjuction with a web server configured to receive contact data submitted by a contacting person via a web form on a browser displayable web page, the system responding to inquiries made by contacting persons through these web forms, those responses made through the use of contact plans that specify modes of contact with contacting persons, those contact plans containing information not specific to a particular contacting person but rather that information being capable of association to more than one person making contact through a web form, said system comprising: a data server configured to retrieve additional data associated with contacting persons, the additional data selected from the group consisting of: web analytics data, reverse lookup data, credit check data, web site data, web site rank information, do-not-call registry data, and background check information; said data server being further configured to access a set of contact plans containing contact plan information not specific to a particular contacting person, the contact plan information being capable of association to more than one person making contact through a web form, the contact plan information including a preferred contact time and a preferred contact method; said data server being further configured to automatically select a preferred contact plan from the set of accessed contact plans for each contacting person for which additional data has been retrieved, that selection of contact plans based on data selected from the group consisting of: the contact data received from contacting persons via the web form, retrieved additional data associated with contacting persons, contact attempt records, and contact outcome information; the data server further being configured to associate each contacting person with a selected preferred contact plan by which each contacting person may be identified by the contact plan information of a selected preferred contact plan; and a contact server configured to select a contacting person in accordance with a preferred contact plan to which the selected contacting person is associated and deliver information of the selected contacting person to an agent, the information of a selected contacting person including sufficient data for an agent to make contact with the selected contacting person using the mode of contact specified by the contact plan information of the preferred contact plan selected for the selected contacting person, said contacting server being further configured to perform that delivery of information of a selected contacting person upon the occurrence of an event specified in a contact time included in the contact plan information of the preferred contact plan associated to that contacting person for which information is being delivered.