Patent ID: 6611275
Filing Date: 2003-08-26
Classification: G06Q,Y10S

Abstract:
A method of communicating and scheduling requests for computer system maintenance, the method comprising:providing to a change requester a change request form having fields with which the change requester can provide information indicating contact information for the change requester, a proposed date when the computer system maintenance will take place, and who will be impacted by the computer system maintenance; receiving change request information from the change requester in response to the change requester providing information for at least some of the fields of the change request form; storing the change request information in a database, transmitting the change request information to a change administrator, and transmitting the change request information to whoever was indicated as being impacted by the maintenance; and providing to a user a calendar displaying indicia associated with the change request information, as well as status information associated with the change request information.