Patent ID: 7593874
Filing Date: 2009-09-22
Classification: G06Q,H04M

Abstract:
1. A call center commissioned-service charge billing method for billing a charge to one or more users commissioning a call center service, comprising the steps of: connecting the call center and a call center commissioned-service charge billing device by a communication means, the call center includes a computer telephony integration (CTI) server device and a public branch exchange (PBX), wherein the CTI server device controls the PBX; making communication between the CTI server device and the call center commissioned-service charge billing device; setting a number of contracted operators for a commissioned call center service into an operator number management table in response to a request of a user of commissioning the call center service; calculating a log-in time of an operator by a log-in time management table; collecting respective log-in times for each user and storing the log-in times into an operator-by-operator table of amount billed; calculating an amount of charge billed for each user of commissioning the call center service in accordance with a total sum of log-in time added for each user of commissioning the call center service, and storing the amount of charge billed into a billed amount table for each user of commissioning the call center service; and deciding the charge billed to each user of commissioning the call center service for each kind of campaign, and storing the decided charge billed into a campaign-by-campaign billed amount table, wherein the amount of charge billed (Y) to each user of commissioning the call center service for one hour logged in by one contracted operator is calculated by the following equation: where X is the number of contracted operators, α, β and γ represent weighting factors, and brackets represent a function for raising decimals of a numerical value therein to a next whole number.