Patent ID: 9036804
Filing Date: 2015-05-19
Classification: H04L,H04M

Abstract:
1. A computer-implemented communications system, comprising: a communications component configured to enable participation in an IP-based communication by a call representative on behalf of a call party; an identification component configured to automatically present identification information of the call representative to a connected call party of the IP-based communication; a delegation component configured to delegate authority from the call party to the call representative to participate in the IP-based communication on behalf of the call party, and thereby establish an on-behalf-of delegation context in which capabilities and permissions of the call party are transferred to the call representative, wherein the delegation context comprises delegation in modality chaining in which capabilities and permissions of other modalities of communication are enabled on behalf of the call party during the IP-based communication, wherein the modalities comprise at least one of messaging, content sharing, recorded information, collaboration information, or application sharing; an extended delegation component configured to enable the call representative to further transfer the delegation context to an extended call representative; and a microprocessor configured to execute computer-executable instructions stored in a memory, the instructions executed to enable at least the delegation component.