Patent ID: 6775371
Filing Date: 2004-08-10
Classification: G06Q,H04M

Abstract:
A method for providing a concierge service from one or more directory assistance centers comprising:receiving at a first directory assistance center a call from a caller, the call including a request for a concierge service relating to a desired product or service; searching a database for data concerning a provider of the desired product or service in response to the request; determining whether a second directory assistance center is closer to the provider of the desired product or service than the first directory assistance center, the second directory assistance center being unaffiliated with the provider of the desired product or service; and if it is determined that the second directory assistance center is closer to the provider of the desired product or service than the first directory assistance center, the first directory assistance center sending information regarding the request to the second directory assistance center, and a fulfillment agent at the second directory assistance center establishing a communication, separate from the call, with the provider of the desired product or service to fulfill the request based on the information.