Patent ID: 7483869
Filing Date: 2009-01-27
Classification: G06F

Abstract:
1. A computer-implemented method, comprising: displaying a graphical user interface (GUI) on a display device of a computer, the GUI including a representation of a condition of a user-defined rule to process textual information and a representation of an action of the user-defined rule to process textual information, receiving user input via the GUI, the user input indicating the user-defined rule is to be used to create a rule template; creating, in response to the received user input, a rule template having a condition that is based upon the condition of the user-defined rule and an action that is based upon the action of the user-defined rule, wherein the action of the rule template further includes action-value placeholder that is associated with the action value from the corresponding action of the user-defined rule; receiving a second user input that indicates a value to be used in place of the attribute-value placeholder and a value to be used in place of the action-value placeholder; creating, in response to the second user input, a second user-defined rule to process textual information, the second user-defined rule being based on the rule template and including the value to be used in place of the attribute-value placeholder and the value to be used in place of the action-value placeholder; storing the second user-defined rule in computer-readable medium on a storage device for later use in processing textual information, using the second user-defined rule to process incoming textual information received from a customer system; and triggering the action of the second user-defined rule when the incoming textual information satisfies the condition of the second user-defined rule.