Patent ID: 9189814
Filing Date: 2015-11-17
Classification: G06Q,H04N

Abstract:
1. A method of providing a remote financial service using a remote video banking machine having a document processing module and a video consultation supporting module, comprising the steps of: displaying a financial service menu selection screen on a first display device provided in the remote video banking machine to cause a user to select one of a plurality of financial services; responsive to the user selecting a first financial service that does not require video consultation, displaying information on the first display device and a second display device in an interlocked manner, the second display device provided in the video consultation supporting module; responsive to the user selecting a second financial service that requires video consultation with a bank officer, making a video connection with the officer through the video consultation supporting module to provide a video consultation screen on the second display device; responsive to requiring detailed information on the first or second financial service, displaying an information input screen on the first display to receive the detailed information from the user; displaying a screen for requesting identification of the user and a user's document for submission in the second financial service on the first or second display device; scanning an identification card and the user's document through a scanner provided in the document processing module; transmitting images of the identification card and the document obtained by scanning to the officer; and responsive to requiring a signature from the user,