Patent ID: 7398434
Filing Date: 2008-07-08
Classification: G06F,H04L

Abstract:
1. A method for troubleshooting a problem with an application, said method comprising the steps of: identifying an application server in which said application is installed and a database or a server which manages said database, said application, while executing, obtaning data from said database to respond to a client request; and generating and displaying or printing a diagram of (a) said application server, said database or database server, and a connection between said application server and said database or database server and (b) one or more hyperlinks to automatically send a hardware, software, or network status inquiry to said application server to test operability of said application server and/or a connection to said application server and automatically send a hardware, software, or network status inquiry to said database server to test operability of said database server and/or a connection to said database server; and wherein the step of identifying said database server is performed automatically based on user input of an identification of said application and automatically querying said application server.