Patent ID: 7499534
Filing Date: 2009-03-03
Classification: H04M,H04Q

Abstract:
1. A supervisory communication system serving callers with restricted freedom, connected to a local telephone exchange and to a local computer network including a data base storing relevant data concerning each possible caller, said system comprising: a plurality of call units arranged to be accessible for the callers and each comprising a handset for carrying out calls and a personal identification input means for forwarding personal identification data concerning any caller when initiating a call; a control means having a memory and connected to said data base, said relevant data in said data base including the telephone numbers of persons who are allowed to be called by a particular caller and identification data of each caller, said control means receiving and examining said forwarded personal identification data to establish whether said caller is authorized for initiating a call and allow dialing if authorization is established; said control means examining furthermore any telephone number dialed by any caller and identifying whether the number is among said allowed telephone numbers to allow connection towards said local telephone exchange only if an allowed telephone number has been dialed; a switching unit coupled to each of said call units and conditionally connecting said call units with said local telephone exchange; a communication server in said control means connected to said switching unit, to said local telephone exchange, to said local network and to said data base, said communication server instructing said switching unit to direct and connect the line of any call unit thereto when a call is initiated by a caller, to perform said caller identification and said verification of the dialed number, wherein said caller identification including establishment of the level of the required supervision for any particular caller; a respective camera disposed in each of said call units enabling observation of the caller and connected to said switching unit; supervising means for storing predetermined information concerning each call, and including supervising terminals arranged at control locations, each of said supervising terminals having an active status when being served by a supervisory person, each of said terminals comprising a display screen with multiple fields, a loudspeaker, a microphone and a keyboard, said supervisory terminals being designed for the simultaneous supervision of a predetermined number of calls requiring different levels of supervision of which only one can require permanent attention; in said screen of the supervising terminals, respective ones of said fields being visual fields associated with displaying stored pictures of the caller and with displaying the picture taken momentarily by the camera, and a text field listing predetermined information concerning the call, and said supervising person can select any one of the momentarily supervised calls to associate said visual and text fields with the selected call; and, wherein upon successful verification of a caller and the number dialed as well as of said level of required supervision, said communication server dialing said number and when a connection has been established towards the called number said communication server: in association with each call, said communication server storing predetermined information of the call in said central data base.