Patent ID: 8200189
Filing Date: 2012-06-12
Classification: H04M

Abstract:
1. A method, comprising: receiving, at a voice portal, a telephone call from a caller; identifying a first billing telephone number associated with an automatic number identification associated with the telephone call; acquiring, from the caller, a second billing telephone number; determining that the first billing telephone number is different than the second billing telephone number; determining, based on the second billing telephone number, to transfer the telephone call to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the second billing telephone number and the exchange number of the specific call center; sending the refer message to a network device; changing the automatic number identification to the second billing telephone number based on determining that the first billing telephone number is different than the second billing telephone number; and transferring the telephone call to the specific call center based on changing the automatic number identification.