Patent ID: 8041365
Filing Date: 2011-10-18
Classification: G01S,G06Q,H04M,H04W

Abstract:
1. A system for servicing inquiries regarding a location dependent fact, said system comprising: a contact center including means for receiving a customer inquiry, and means for categorizing the inquiry into one or more preconfigured categories, the preconfigured categories including location and subject matter, and disseminating the inquiry to at least a selected one of a plurality of respondents; a plurality of mobile networked communication devices communicating with said contact center, said communication devices usable for receiving the inquiry and for answering the inquiry, the respondents carrying said communication devices; means for identifying locations of the respondents to said contact center; means for identifying a location that is a basis of the inquiry; means for correlating the location associated with the inquiry to the identified locations of the respondents; and means for selecting at least one most closely located respondent, based on the correlation, to answer the inquiry, thus providing the location dependent fact, wherein the selected at least one most closely located respondent is compensated for providing the answer to the inquiry for the location dependent fact, wherein the system determines whether there is a follow-up inquiry to the customer inquiry, and if there is a follow-up inquiry to the inquiry for the location dependent fact, the contact center routing the follow-up inquiry to the selected at least one most closely located respondent.