Patent ID: 8036375
Filing Date: 2011-10-11
Classification: G10L,H04M

Abstract:
1. A method comprising: analyzing voice information for an end point device in a voice communication system-to determine that quality of the received voice information is degraded, wherein analyzing the voice information includes identifying, from a plurality of types of degradation, a particular type of degradation of the received voice information; determining, using the communication system, feedback information, in response to the determination that the quality of the voice information is degraded, the feedback information based at least in part on the identified particular type of degradation, and adapted to indicate, to a user of the end point device, that the quality of the voice information is degraded and communicate, to the user of the end point device, a recommendation for remedying the particular type of degradation; and causing output of the feedback information at the end point device to the user using the end point device.