Patent ID: 6188761
Filing Date: 2001-02-13
Classification: G07F,H04M

Abstract:
A system for providing operator and customer services for an automated service comprising:a switch network;an intelligent overlay network coupled with said switch network comprising,switching means for receiving telephone calls from customers over said switch network;automated response means for interfacing with said customers to provide said automated service;storage means for storing information pertaining to said customers; andfirst communication means for communicating with devices outside of said intelligent overlay network; andan intelligent network comprising,distribution means for receiving telephone calls from said intelligent overlay network over said switch network and for distributing said telephone calls within said intelligent network;manual means coupled with said distribution means for providing customer and operator services to said customers;first interface means for interfacing with said intelligent overlay network;second interface means for interfacing with a credit validation system; andsecond communication means coupled with said distribution means, manual means, first interface means and second interface means for communicating within said intelligent network.