Patent ID: 9129127
Filing Date: 2015-09-08
Classification: G06F,H04L

Abstract:
1. A method performed by one or more server devices, the method comprising: sending, by the one or more server devices and to a mobile device, data initiating a session between the one or more server devices and the mobile device; sending, by the one or more server devices and to the mobile device, information associated with connecting the mobile device to an electronic device, receiving, by the one or more server devices from the mobile device, an indication indicating the mobile device has been connected to the electronic device, obtaining, by the one or more server devices and from the mobile device, device credentials for the electronic device, obtaining, by the one or more server devices and based on the device credentials, device information associated with the electronic device, providing, by the one or more server devices and to the mobile device, the device information associated with the electronic device; automatically gathering information, by the one or more server devices, about the electronic device from data stored on the electronic device using the device information and communication protocols to communicate with the electronic device via the mobile device; and providing support to the electronic device via the mobile device,