Patent ID: 7672908
Filing Date: 2010-03-02
Classification: G06F,G06Q,G10L

Abstract:
1. A computer-implemented method for processing a request made by a requester, the method comprising: electronically receiving at least one request in an intermediary agent including at least one electronic server computer system and at least one electronic data storage medium, at least a portion of the request including input data in the form of natural language; electronically analyzing the request with an analysis module of the intermediary agent; electronically selecting at least one form with the intermediary agent based on analyzing the request; receiving further input data in the intermediary agent from a service agent based on the selected form; electronically executing at least one update with the intermediary agent based on the selected form and the further input data received from the service agent; electronically forwarding information regarding processing of the request to an electronic learning system operatively associated with the intermediary agent; and adding an example to the learning system, wherein the example is derived from performance of the intermediary agent with regard to processing the request.