Patent ID: 8904397
Filing Date: 2014-12-02
Classification: G06F

Abstract:
1. A method for minimizing occurrences of hanging escalations in a computer system, the method comprising: a computer determining that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment; the computer dividing the time interval by the number of escalations to form a shortened time interval; grouping the number of escalations into a plurality of subsets of the number of escalations, wherein the computer groups a given subset of the plurality of subsets based on a configuration defining escalations of the given subset share a common characteristic and wherein the common characteristic is selected from the group consisting of a frequency at which the escalations in the subset failed to complete execution, a frequency at which the escalations in the subset failed to process all data or records that the escalations were to process, a frequency at which the escalations in the subset completed execution beyond an allotted processing time, a load, a customer, a notification, a service level agreement, and a database object; and the computer rescheduling execution of the number of escalations in the production environment such that execution start times of the plurality of subsets of the number of escalations are staggered based on the shortened time interval.