Patent ID: 6148074
Filing Date: 2000-11-14
Classification: H04M,H04Q

Abstract:
A method for routing telephone calls at customer premises having a telephony switch, individual telephones connected to the telephony switch, and a plurality of individual computer workstations including video display units (VDUs) connected on a local area network (LAN) also coupled to the telephony switch, wherein individual ones of the computer workstations are located proximate individual ones of the telephones, the method comprising steps of:(a) receiving a telephone call at a telephony switch connected to individual telephones at the customer premises;(b) providing identifying data for the telephone call to a client-server router that stores a set of separate editable routing rules for users associated with the computer workstations;(c) determining a routing for the call to one of the computer workstations by use of a client interface accessing the stored routing rules associated with a user of that workstation on the client-server router, and transmitting the routing determination to the client-server router via the LAN connection; and(d) routing the telephone call by the client-server router according to the determination transmitted to the client-server router via the LAN connection.