Patent ID: 8896653
Filing Date: 2014-11-25
Classification: G06Q,G07F,H04N

Abstract:
1. A method comprising: identifying, by a computing device, a plurality of video agent terminals having video and audio functionalities; determining, by the computing device, whether a wait time for connecting to a video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time; if the wait time exceeds the predetermined threshold time, transmitting, by the computing device, a message to a plurality of self-service video transaction devices indicating that the plurality of video agent terminals are currently unavailable to service the plurality of self-service video transaction devices; and in response to receiving the message indicating that the plurality of video agent terminals are currently unavailable, generating, by each of the plurality of self-service video transaction devices, an image on a display device of the self-service video transaction device indicating that video and audio functionalities are currently unavailable.