Patent ID: 8001166
Filing Date: 2011-08-16
Classification: G06Q

Abstract:
1. A method for analyzing keyword data for quality management purposes, the method comprising: automatically extracting one or more keywords, wherein each of the one or more keywords represent a category of quality management, the one or more keywords being extracted from at least one of a text communication and a verbal communication from at least one entity for a quality management purpose; preparing a keyword time series for each of the one or more extracted keywords, wherein a keyword time series for a given extracted keyword comprises a number of times the given extracted keyword appears in a given period of time which is adjustable to any time period; preparing a set of fixed form time series for each of the one or more extracted keywords, wherein a set of fixed form time series for a given extracted keyword comprises one or more fixed form time series representing statistical data related to the given extracted keyword over the given period of time; obtaining one or more correction sets comprising one or more correction parameters, wherein each of the one or more correction parameters correspond to, and are used to calibrate, one of the one or more fixed form time series within each set of fixed form time series; generating a set of corrected time series for each of the one or more correction sets, wherein a corrected time series comprises a calibrated time series in which a keyword time series for the given extracted keyword is combined with a corresponding set of fixed form time series for the given extracted keyword; calculating a similarity score for each set of corrected time series, wherein a similarity score for a given set of corrected time series comprises a comparison measure between the corrected time series within the given set of corrected time series that have been calibrated with the same unique set of correction parameters; and selecting the set of corrected time series with the highest similarity score, wherein the selected set of corrected time series comprises optimized keyword data for quality management purposes.