Patent ID: 8874501
Filing Date: 2014-10-28
Classification: G06F

Abstract:
1. A system for providing an insight into a customer's behavior and business performance of one or more industries based on data stored in one or more disparate databases, the system comprising: an extracting module for extracting the data from the one or more disparate databases; a staging database configured for correlating the data with one or more dimensions associated to a customer, wherein the data is correlated by using and wherein the one or more dimensions comprise product usage patterns, billing trends, preferred locations, and a quality of service; the data warehouse configured to store the data in a summarized form, wherein the data warehouse comprises an integration layer, a dimensional layer, and a summary layer, and wherein the integration layer integrates the data with the one or more dimensions being correlated, and wherein the dimensional layer stores the data being integrated, and wherein the data corresponds to subject areas comprising product usage, customer churn, and subscriber experience, and wherein the summary layer stores the data in the summarized form for a predetermined time period; a networking module configured to integrate the data warehouse with one or more operational databases and enterprise processes to support real time sharing of the data, stored in the data warehouse, to the one or more operational databases and enterprise processes; and an analytical module communicatively coupled to the data warehouse for performing an analytical operation on the data thereby providing the insight into the customer's behavior and business performance of the one or more industries.