Patent ID: 7383155
Filing Date: 2008-06-03
Classification: G06Q

Abstract:
1. A performance analysis and assessment tool, responsive to subjective input data obtained from plural groups of people, for monitoring and evaluating any industrial or commercial process, activity or system against a set of Performance Drivers for the industrial or commercial process, activity or system and for assessing the efficiency, capability or sustainability of that process, activity or system as a result of the monitoring after analyzing the subjective input data to eliminate any subjective bias therein, comprising: a central processor unit programmed with a plurality of predefined protocols to be followed in order that the industrial or commercial process, activity or system should comply with the Performance Drivers; at least one remote terminal, accessible by the central processor unit to enable the central processor unit to collect performance and compliance data from people distributed between a diverse number of groups, irrespective of location, all involved in or having an interest in the effects and results of the industrial or commercial process, activity or system; and means within the central processor unit for analysing the performance and compliance data collected and for assessing the efficiency, capability and sustainability of the industrial or commercial process by: