Patent ID: 7912208
Filing Date: 2011-03-22
Classification: H04M

Abstract:
1. A method for providing enhanced content to a caller, the method comprising: receiving a call from a first communications device of a caller, the first communications device having a communications number; placing the call in a queue, the queue comprising an on hold condition; determining from a network node that the caller has a second communications device connected to a network; locating a network address of the second communications device corresponding to the communications number of the first communications device; querying the caller via the first communications device as to whether the caller would like to receive content via the second communications device while the call is in the queue; receiving a response from the caller; providing audio information to the caller via the first communications device at least a portion of the time the call is in the queue; initiating a communications session with the second communications device; transmitting information to the second communications device via the network address while the call is in the queue; and prompting the caller after a predetermined period of time has elapsed after the transmission of information to the second communications device via the network address as to whether the caller wishes to continue receiving information at the second communications device via the network address.