Patent ID: 6201863
Filing Date: 2001-03-13
Classification: H04M

Abstract:
A method for routing telephone calls to a plurality of individual agent workstations at a customer premises, comprising steps of:(a) receiving a call at a telephony switch coupled to a customer local area network (LAN);(b) forwarding an indication of the received call to a personal computer (PC) at the at least one of the agent workstations connected to the LAN, wherein the PC executes a personal router application having a set of specific personal routing rules for that particular agent workstation on which it resides;(c) determining routing for the call in the personal router application for the particular agent workstation based on the specific set of routing rules for that workstation; and(d) sending routing commands effecting further routing of the call to the telephony switch as a result of the personal routing determined in step (c).