Patent ID: 6778653
Filing Date: 2004-08-17
Classification: H04M

Abstract:
A method for use in a telephony communications system, comprising:establishing a packet-based telephony session between a calling point and a called point; collecting information about the packet-based telephony session, the information including data describing interaction between the calling point and the called point during the telephony session, the information selected from the group consisting of voice data from the user, dual-tone multi-frequency signals, and an indicator of a desired one of plural menus to be used as a starting menu of an automated answering system; and communicating a cookie for storage at least at one of the calling and called points, the cookie containing at least one of the voice data from the user, the dual-tone multi-frequency signals, and the indicator of a desired one of plural menus to be used as a starting menu of an automated answering system.