Patent ID: 6459785
Filing Date: 2002-10-01
Classification: H04M,H04Q

Abstract:
A method of providing a dial-in function in a telecommunications system having no direct dial-in capability to extensions of the telecommunications system the telecommunications system having a terminal device, the extensions having extension numbers, the method comprising:automatically receiving in the telecommunications system an incoming telecommunications call by a caller; accessing an audio user guide to refer the caller to a direct dialing or extension dial-in function and to prompt the caller to enter an extension dialing command; transmitting an entered extension dialing command entered by the caller to the telecommunications system, the entered extension dialing command being multifrequency-coded signals corresponding to an identifier for a to-be-dialed extension of the extensions, converting the entered extension dialing command into an electronic forwarding signal containing an electronic identifier of the to-be-dialed extension; and electronically simulating manual forwarding via input of a keyboard command at the terminal device by the forwarding signal so that the telecommunications system routes the telecommunications call to the to-be-dialed extension associated with the entered extension dialing command.