Patent ID: 6650735
Filing Date: 2003-11-18
Classification: H04M

Abstract:
In a computing system comprising a voice access server that provides one or more telephonic devices with voice access to one or more separate and distinct remote services which manage personal information of a plurality of personal information typos, a computerized method for allowing a caller to perform an action, via a voice command, on an item of personal information that is accessed with a first service and that requires access to another item of personal information of a different personal information type that is accessed with one or more other services that are each separate and distinct from the first service, and without the user explicitly navigating to the one or more other services to access the other item, the method comprising the following:an act of the voice access server receiving a first caller-issued voice command to hear a first item of personal information corresponding to a first personal information type that is accessed with a first service; an act of the voice access server determining an action to be taken in order to access the first item of personal information with the first service in response to the first caller-issued command, and reporting back to the caller, if appropriate, a status of the action; an act of the voice access server audibly rendering the first item of personal information to the caller when the determined action is taken; an act of the voice access server receiving a second caller-issued voice command that represents an action to perform in response to hearing the first item of personal information, wherein the action requires access to a second item of personal information corresponding to a second personal information type that has not been previously associated with the first item of personal information and that can be accessed with one or more other services that are each separate and distinct from the first service; and in response to the second caller-issued voice command, an act of determining a further action to he taken and then if the further action is taken, automatically accessing the second item of personal information from the one or more other services that are each separate and distinct from the first service and without the user explicitly navigating to the one or more other services to access the second item of personal information via additional voice commands, and if the further action is not taken, reporting that back to the caller, if appropriate.