Patent ID: 7640169
Filing Date: 2009-12-29
Classification: G06Q

Abstract:
1. A method for providing the disposition of a good that is being transported by a carrier and that has been damaged during transit to an intended delivery location, said method comprising: receiving, at a server, digital image data of the damaged good wherein the digital image data of the damaged good is provided by the carrier while the carrier is transporting the damaged good, but prior to attempting delivery of the damaged good to the intended delivery location; receiving, at the server, identification data associated with the damaged good; storing the digital image data in association with the identification data in a database operatively connected to the server; retrieving notification data associated with the identification data, wherein the notification data comprises an electronic message address of a user; using the electronic message address to generate a notification message to the user; receiving an electronic request at the server transmitted from the user over a communication network requesting the digital image data of the damaged good; transmitting at least a portion of the digital image data from the server to the user; receiving, at the server prior to said carrier attempting delivery of the damaged good to said intended delivery location, an electronic message transmitted by the user, wherein the electronic message provides an indication from the user regarding the disposition of the delivery of the damaged good, said indication having been made by said user after said user has had the opportunity to view the portion of the digital image data; storing the indication from the user in the database in association with the identification data; and in response to the indication indicating that the intended recipient wishes to receive the damaged item despite the damage to the item, delivering the damaged item to the intended recipient; and in response to the indication indicating that the intended recipient does not wish to receive the damaged item despite the damage to said item, not delivering the damaged item to the intended recipient.