Patent ID: 7215743
Filing Date: 2007-05-08
Classification: H04M

Abstract:
1. A method for receiving and presenting interactive voice response data, the method comprising the steps of: sending a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system; prior to establishing said voice channel connection, receiving an interactive voice response menu associated with said interactive voice response system via a ringback channel, said interactive voice response menu including a plurality of user-selectable navigation nodes for navigating said interactive voice response menu; downloading and storing said interactive voice response menu at said originating device; presenting prior to establishing said voice channel connection at least a portion of said interactive voice response menu to a user of said originating device; and conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection.