Patent ID: 8036365
Filing Date: 2011-10-11
Classification: H04M,H04W

Abstract:
1. A method of operating a communication assistance system for providing access to information corresponding to a plurality of subscribers, said method comprising the steps of: receiving communications from a plurality of requesters desiring to access said information corresponding to subscribers at a directory assistance system; storing information in a listing database, corresponding to each of said subscribers, including a filed containing wireless phone numbers of a desired portion of said subscribers and information in a connect field, instructing said communication assistance system as to whether to mask said subscriber's wireless phone number to said requester; routing by said directory assistance system each of said received communications from said requester to a customer service representative terminal that has access to said database listing table, wherein said connect field further comprises information instructing said communication assistance system as to whether or not to mask said subscriber's wireless phone number to said customer representative who is handling said request from said requester; and connecting said requester to a desired subscriber's wireless phone number, such that during a process that said requester is being connected, said connect field is examined to determine whether to disclose said subscriber's wireless phone number to said requester.