Patent ID: 7302466
Filing Date: 2007-11-27
Classification: G06Q,H04M

Abstract:
1. A method of independently responding to a person wishing to communicate with a user represented by a plurality of message mediums via one of the message mediums that is then unattended by the user, the method comprising the steps of: maintaining a database of information associated with the user; operating an interface agent coupled to a respective message medium to: operating an authenticator to match the identifier with one of a plurality of known records, thereby authenticating the person; operating a classifier to create, store, and retrieve a classification associated with each record; operating a command creator to convert the request into a database query; operating an expert system to modify the query by applying a collection of rules responsive to the classification; operating an output action generator to access the database, execute the query thereby generating the result based on the information in the database, and relay the result to the interface agent; and operating the interface agent to relay the result to the person.