Patent ID: 7523361
Filing Date: 2009-04-21
Classification: G06F

Abstract:
1. A method comprising: executing a business object comprising an executable application to manipulate a data object in a customer information database; generating by the business object a log message; storing the log message in a log message database; storing a plurality of error case definitions in an error case definition database; detecting an error by matching the log message to a first error case definition of the plurality of error case definitions; identifying a user assigned to the first error case definition; selectively generating an error case report that includes information identifying the business object, the data object, and the first error case definition; sending to the user the selectively generated error case report; storing in a database a copy of the selectively generated error case error; determining if a second error case report matches the selectively generated error case report; and preventing the second error case report from being sent to the user.