Patent ID: 6337905
Filing Date: 2002-01-08
Classification: H04M

Abstract:
A system for controlling automatic call distribution service in a network in which call processing systems are connected via a control channel and a communication channel, comprising:a pseudo-ACD-call-placement requesting unit which sends a request for pseudo-ACD-call placement from a control station to satellite stations via the control channel in response to a real incoming call, wherein the control station is one of the call processing systems that receives said real incoming call from an exterior of the network, and satellite stations are the call processing systems other than the control station; a pseudo-ACD-call-placement-request accepting unit which accepts the request at the satellite stations so that a pseudo-ACD call is placed in queue in the satellite stations; and an inter-station-communication-path establishing unit which establishes a real communication path to be used for said real incoming call via the communication channel between the control station and one of the satellite stations when the one of the satellite stations has an available receiver to respond to the pseudo-ACD call placed in the queue thereof.