Patent ID: 8682965
Filing Date: 2014-03-25
Classification: H04L

Abstract:
1. A remote system comprising: a terminal; a remote terminal remotely supporting the terminal; and a support server; wherein the support server includes: a configuration information acquisition module acquiring software or hardware configuration information in response to a support request from the terminal, the software or hardware configuration information being stored in the terminal, and notifying the remote terminal, the remote terminal includes: an operation receiving module receiving a remote operation from a remote supporter, the remote operation corresponding to the support request sent from the terminal, and sending the remote operation to the remote server, the support server also includes: a command sending module sending the remote operation received from the remote supporter to the terminal, as a command for conducting operation corresponding to the support request from the terminal, and the terminal includes: a phase display module displaying a user interface to help a user who operates the terminal to conduct operation corresponding to the support request by her or himself in a phased manner on the terminal, where the remote operation corresponding to the support request is reflected in the terminal based on a command sent from the command sending module; wherein the support request is a request for assistance in performing an operation on the terminal by a user of the terminal, wherein the operation received from the supporter comprises a response to the support request, wherein the configuration command comprises a command to change a configuration file on the terminal to effect a configuration change specified by the support request, wherein displaying the user interface in a phased manner includes displaying on the terminal a series of screens for guiding the user of the terminal through multiple steps to perform the operation specified in the support request; analyzing a screen displayed on the terminal; identifying an icon displayed on the screen on the terminal; matching the identified icon with an image ID; sending the image ID to the support server; generating a rendition of the screen displayed on the terminal at the support server based on the image ID; and sending the rendition of the screen displayed on the terminal to the support terminal so as to provide the support terminal with the rendition of the screen on the terminal without having to transmit complete screen data from the terminal to the support terminal.