Patent ID: 8239197
Filing Date: 2012-08-07
Classification: G10L,H04M

Abstract:
1. A method for transcribing verbal messages into text, comprising the steps of: receiving verbal messages over a network and queuing the verbal messages in a queue for processing into text; automatically processing at least portions of successive verbal messages from the queue with online processors using an automated speech recognition (ASR) program to produce corresponding text; assigning whole verbal messages or segments of the verbal messages that have been automatically processed to selected workbench stations for further editing and transcription by operators at the workbench stations; enabling the operators at the workbench stations to which the whole or the segments of the verbal messages have been assigned to listen to the verbal messages, correct errors in the text that was produced by the automatic processing, and transcribe portions of the verbal messages that have not been automatically processed by the ASR program, producing final text messages or segments of final text messages corresponding to the verbal messages that were in the queue; assembling the segments of the final text messages produced by the operators at the workbench stations from the segments of the verbal messages that were processed as text messages corresponding to the verbal messages that were processed, producing final output text messages; and applying post processing to the text corresponding to the verbal messages that were automatically processed, wherein: