Patent ID: 6697461
Filing Date: 2004-02-24
Classification: H04M,H04Q

Abstract:
A call processing method, comprising the steps of:detecting, using a trigger set at a signal switching point, a first call directed to the premises of a service subscriber; requesting call processing instructions from a service control point in response to the first call activating said trigger; operating the service control point to instruct the signal switching point to: i) temporarily park the first call at the signal switching point; and ii) utilize an intelligent peripheral device coupled to the switch as an outside resource to play messages and obtain additional input to be used by the service control point in determining how the signal switching point should dispose of the first call; initiating a second call to the premises of the service subscriber; determining if the second call is answered by a machine or a human being; and controlling the disposition of the first call as a function of the determination as to whether the second call was answered by a machine or a human being.