Patent ID: 8555114
Filing Date: 2013-10-08
Classification: H04L,Y02D

Abstract:
1. A method for providing diagnostics and troubleshooting tools for a communications device, the method comprising the steps of: defining data elements to be monitored, said data elements being associated with the operation of said communications device; associating the data elements with thresholds, said thresholds corresponding to the normal operation of said communications device; capturing diagnostics data related to said data elements to determine the operational status of said communications device; capturing abnormal events data outside said thresholds; capturing contemporaneous fault events data; storing said captured data and events on a computer readable medium; programming said communications device to report said captured data and events to a remote computing device for fault analysis and resolution; whereby said remote computing device receives data related to the nature of the fault and the data leading up to said fault, said data being useful for efficient fault diagnosis and troubleshooting and timely resolution of said fault; and wherein said communications device includes a support key, said support key being at least one key or at least one soft key associated with said data elements, such that activation of said at least one key or said at least one soft key causes at least one application program to initiate said capturing of data and at least one other action.