Patent ID: 8213966
Filing Date: 2012-07-03
Classification: H04L,H04M,H04W

Abstract:
1. A method performed by a directory assistance application implemented by an interactive voice response component, the method, comprising: receiving a request for directory listings over a voice channel from a mobile terminal; transmitting, by a messaging component comprised in the interactive voice response component, to the mobile terminal, text including an option for the mobile terminal to receive additional directory listings; wherein, the messaging component in the interactive voice response component transmits the text to communicate with a user of the mobile terminal to satisfy the request for directory listings; determining which additional directory listings to send; initially responding to the request for with audible information; responding to the request with additional text information when the user of the mobile terminal indicates that the additional directory listings should be transmitted as text; providing, by the messaging component, the additional directory listings to the mobile terminal.