Patent ID: 7542916
Filing Date: 2009-06-02
Classification: G06Q,G07C

Abstract:
1. A method of queue busting using a wireless computing device comprising: executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability; receiving a request to reserve a kiosk for use by a customer from the wireless computing device, wherein the wireless computing device is local to the kiosk; determining availability of the kiosk according to scheduling information for the kiosk; reserving the kiosk for use by the customer for an activity for a period of time according to said step of determining availability of the kiosk; sending a message to the wireless computing device which specifies reservation information; selecting a representative according to availability of the representative during the period of time for which the kiosk is reserved, according to context information for the representative, and a correspondence between an attribute of a profile of the representative and an attribute of a profile of the customer; sending a notification to the representative over a communication channel selected from a plurality of communication channels according to the context information for the representative, wherein the notification indicates that a meeting has been scheduled with the customer via the kiosk; automatically configuring at least one characteristic of the kiosk according to the activity for which the kiosk was reserved; and establishing a communication session between a device of the representative and the kiosk over a communication channel during approximately the period of time for which the kiosk is reserved.