Patent ID: 8451829
Filing Date: 2013-05-28
Classification: H04L,H04M

Abstract:
1. A system for collecting and transmitting contextual information to route a communication channel connection, comprising: a processor; a computer readable medium; an operating system stored on the computer-readable medium; a process operating under control of the operating system and configured to perform operations, comprising: identifying a destination of the communication channel; determining a first set of contextual information to be collected that is associated with a caller; collecting the first set of contextual information; wherein the first set of contextual information comprises a requested service, a type of device of the caller, available media types, and preferences of the caller; after collecting the first set of contextual information, sending a signal to initiate the communication channel connection with the destination and transmitting the first set of contextual information to the destination over the communication channel using contextual data packets; wherein the communication channel is used to transmit and receive the contextual data packets and conversational data packets; wherein the conversation data packets are for conversation data and the contextual data packets are for data other then the conversation data; receiving a response from the destination; and collecting additional contextual information that is associated with the caller during a time of a conversation between the caller and the destination and transmitting the additional contextual information over the communication channel using the contextual data packets.