Patent ID: 7043004
Filing Date: 2006-05-09
Classification: H04M,H04Q

Abstract:
1. A method for handling a call to a call center, the method comprising: receiving an initial signal for the call into a call processing system; processing the initial signal to generate a service control point (SCP) query for an SCP; transmitting the SCP query from the call processing system for the SCP; receiving the SCP query into the SCP; processing the SCP query in the SCP to select a call center resource processor; transmitting an address query from the SCP for the call center resource processor; receiving an address response into the SCP from the call center resource processor wherein the address response indicates a call center resource for the call; transmitting an SCP response from the SCP for the call processing system wherein the SCP response indicates the call center resource for the call; receiving the SCP response into the call processing system; processing the SCP response in the call processing system to generate a route instruction to cause a network element system to route the call to the call center resource in call packets indicating the call center resource; and transmitting the route instruction from the call processing system for the network element system.