Patent ID: 8619951
Filing Date: 2013-12-31
Classification: H04M

Abstract:
1. A computer-implemented method to securely collect data over a telephone, comprising: monitoring, via a multi-channel audio patch device, telephone communications between a customer and a customer service representative; detecting at least one tone from a telephone keypad of the customer, wherein the at least one tone represents sensitive data for the customer; receiving, from a computing device connected to the multi-channel audio patch device, a cancellation signal; upon receiving the cancellation signal, preventing an audio output channel of the multi-channel audio patch device directed to the customer service representative from outputting a detectable tone from the telephone keypad of the customer; providing an indicator to the customer service representative when detection of the at least one tone occurs; and generating an authorization recording that includes a summary of a transaction between the customer and the customer service representative, at least a portion of the authorization recording comprising an audio recording.