Patent ID: 8472613
Filing Date: 2013-06-25
Classification: H04M

Abstract:
1. One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for facilitating a method of automating a call process, the method comprising: receiving a start indication to start recording events associated with a process of initiating and placing an outgoing call by a user, wherein the start indication is provided by the user, and further wherein the start indication is provided locally or remotely; starting a timing reference that tracks time from the beginning of the process; receiving data associated with the events (“event data”), wherein the event data is provided by a user in response to the events as the events occur during the process of initiating and placing the outgoing call, wherein the event data includes a voice recording associated with one of the events, and wherein receiving event data provided by the user includes receiving one or more of data that indicates a series of dialed digits or a video recording; storing information suitable to reproduce the received event data according to a timeline based on the timing reference, wherein storing the information includes storing a relative position of the event data on the timeline, wherein storing information suitable to reproduce the received event data includes one or more of: repeating the receiving step and the storing step until a stop indication to stop recording events is received, wherein stored information associated with multiple events is sequenced at time intervals according to the timeline such that the stored information is suitable to reproduce the received event data for automatically performing the process of initiating and placing the outgoing call, wherein reproducing the received event data includes reproducing the voice recording associated with the one of the events; and wherein when the outgoing call is connected, confirming that the outgoing call is still connected by periodically providing a stimulus that contemplates a response, wherein