Patent ID: 7389254
Filing Date: 2008-06-17
Classification: G06Q

Abstract:
1. A system for automated customer order status processing, the system comprising: a first telecommunications order processing system, the first telecommunications order processing system receiving order information associated with a customer and a service order for a telecommunications service, the order information comprising at least one data field and at least one corresponding data field identifier associated with switch information, the switch information associated with the service order for the telecommunications service; a second telecommunications order processing system coupled to the first telecommunications order processing system, the second telecommunications order processing system receiving at least a first subset of the order information associated with the customer; a third telecommunications order processing system coupled to the second telecommunications order processing system and in communication with the first telecommunications order processing system, the third telecommunications order processing system monitoring the service order and maintaining a list of erroneous service orders; an automated telephone call processing system coupled to the second telecommunications order processing system, wherein the automated telephone call processing system is configured to receive at least a portion of the first subset of the order processing information and wherein the automated telephone call processing system further initiates a telephone call to the customer to notify the customer as to a status of the service order, the status comprising a missed appointment status category, the missed appointment status category comprising a service order error, and directions as to how the customer may submit order corrections to the third telecommunications order processing system; a communication system by which the third telecommunications order processing system receives the order corrections from the customer, wherein the third telecommunications order processing system institutes the corrections within the service order and resubmits the corrected service order to the first telecommunications order processing system for reprocessing; and an automated billing system configured to receive information automatically sent from the first telecommunications order processing system that reports the completion of the corrected service order whereby billing of the customer for the telecommunications service may automatically begin.