Patent ID: 9075802
Filing Date: 2015-07-07
Classification: G06F

Abstract:
1. A computer-implementable method for providing potential solutions within a solution network, comprising: authoring a potential solution to an issue having an associated symptom; storing the potential solution in a solution repository; indexing the potential solution to the associated symptom; receiving a symptom of an issue; receiving user information, system information, and diagnostics information generated by on-the-box (OTB) diagnostics running on an information handling system of a user; receiving information relating to previously submitted user information, system information and diagnostics information and issue symptoms; searching the solution network based upon the received symptom as well as the user information, system information, and diagnostics information, the searching including accessing the solution repository; and, filtering potential solutions based upon the previously submitted user information, system information and diagnostics information and issue symptoms to determine whether a solution was previously provided to the user; and wherein a plurality of symptoms are presented in a tree format, the tree format enabling a user to navigate through symptoms one at a time, the tree format enabling the user to pick and choose particular symptoms.