Patent ID: 9025737
Filing Date: 2015-05-05
Classification: H04M,H04W

Abstract:
1. A method of providing information, comprising: determining, by a processor of an interactive voice response system, based upon receipt at the interactive voice response system of an initial communication initiated by a remote requesting party and addressed to a numbered communications address, visual data to provide to the remote requesting party as part of an integrated interactive script; and providing the visual data to the remote requesting party as part of the integrated interactive script, wherein the interactive voice response system receives device address information from a communications device of the remote requesting party and determines from the device address information that the communications device has a capability of displaying visual data wherein depending upon a selection of the remote requesting party in the integrated interactive script, individual elements of the interactive script are sent to the remote requesting party iteratively based upon interaction between the remote requesting party and the interactive voice response system, or multiple individual elements of the interactive script are sent together to the remote requesting party, and individually presented to the remote requesting party based upon interaction between the remote requesting party and the interactive voice response system.