Patent ID: 6059184
Filing Date: 2000-05-09
Classification: G06Q,G07C

Abstract:
A method of operating a queue number system for serving customers at at least one service position, using a queue number selection unit, a central unit, a customer data unit, an information unit, and a customer data retrieval unit at the at least one service position, said method comprising the steps of automatically:(a) using the queue number selection unit, assigning queue numbers to customers to be served;(b) registering the queue numbers in the central unit;(c) using the information unit, generally summoning customers to the at least one service position by consecutive queue number assigned by the queue number selection unit;(d) for a customer intended to be given priority in being summoned to the at least one service position, initially identifying the customer as a priority customer;(e) using the central unit and the information unit, summoning the priority customer identified in step (d) to the at least one service position out of the general summoning sequence of step (c); and(f) transferring information about the priority customer from the customer data unit to the customer data retrieval unit at the service position to which the priority customer is summoned.