Patent ID: 6128624
Filing Date: 2000-10-03
Classification: G06F,Y10S

Abstract:
In a computer system for supporting and analyzing Internet and electronic commerce data over the World Wide Web for service providers, the computer system including at least one user station transmitting a user request, at least one server, connectable to said at least one user station, said at least one server providing said at least one user station access to external data sources being in a plurality of different data formats, and at least one data collection and analysis system, a system of integrating data elements from an operational database of the service provider including at least one of an Internet service provider (ISP) and a commerce service provider (CSP) into a predetermined format for supporting collection and integration of the Internet and electronic commerce data, comprising:a database storing the integrated electronic commerce and Internet data for interrogation by the service provider wherein the electronic commerce data is merchant transaction data recording a specific purchasing transaction and the Internet data is data collected during web browsing by a user; anda user station, responsively connectable to said database and including a design database storing:a logical data model providing a description of the database facilitating the integration of the plurality of different formats of Internet and electronic commerce data and facilitating query and report access of the database;a formatted file library providing classifications including at least one of process characterizations, customer descriptions, preference determinations, and behavior patterns, the classifications being reusable for at least one of different technical processes and different customer problems; anda user interface capable of providing the query access and report access of the design database.