Patent ID: 7085784
Filing Date: 2006-08-01
Classification: G06F,Y10S

Abstract:
1. A method for synchronizing database records from database servers networked to at least one other database server comprising collaborative database information records, the method comprising: selecting at least one remote database server; accessing locally on a first database server, at least one database record in a first database, wherein the database record includes at least one field for each of a sequence number field, a problem identifier field, and a work history field; searching for at least one database record in the first database with a value in the work history field matching a predetermined value, wherein the work history field comprises at least one description of a particular user's problem; using a sequence value within the sequence number field in the at least one database record in the first database with the value in the work history field matching the predetermined value as a starting point for synchronization with the remote database server, wherein the sequence value in the sequence number field of the at least one database record is associated with the at least one database record; sending to the remote database server each database record in the first database whose associated sequence number in the sequence number field is greater than the sequence value, wherein data included in each database record is new and distinct over existing information residing in the remote database server; appending a least one new database record directly into the first database with a new value in the work history field matching the predetermined value; and storing a new sequence number directly in a sequence number field of the at least one new database record in the first database, wherein the new sequence number is an increment of a final sequence number of a final database record sent to the remote database.