Patent ID: 8688700
Filing Date: 2014-04-01
Classification: G06F,H04L

Abstract:
1. A method of preparing diagnostic data for communication from a first site to a second site, the method comprising: determining, at the first site, diagnostic data to be communicated from the first site to the second site, the diagnostic data related to a problem and one or more first incidents associated with the problem in a system at the first site, identifying, at the first site, one or more second incidents that are correlated to the one or more first incidents, wherein correlation of the one or more second incidents to the one or more first incidents is based upon correlation keys associated with the respective incidents, the correlation keys being attribute-value pairs in metadata generated for the respective incidents identifying processes in the system at the first site; including, at the first site, data related to the one or more second incidents in the diagnostic data; generating, at the first site, information configured to display a user interface configured for enabling review of the diagnostic data by a user at the first site prior to communication of the diagnostic data from the first site to the second site; receiving, at the first site, information via the user interface enabling the user to change the diagnostic data prior to communication of the diagnostic data from the first site to the second site; receiving, at the first site, input via the user interface to replace a piece of the data related to the one or more second incidents included in the diagnostic data with a modified piece of data; and communicating a modified version of the diagnostic data from the first site to the second site, wherein the modified version includes the modified piece of the data related to the one or more second incidents.