Patent ID: 8028030
Filing Date: 2011-09-27
Classification: G06Q

Abstract:
1. A computer-implemented method of supervising an electronic text message in an enterprise, said method comprising: storing, by a computer, organizational information, related to said enterprise; storing, by said computer, one or more communication screens that screen electronic text messages, each of said communication screens applying a set of rules to analyze said electronic text message, said set of rules being determined by said organizational information; identifying, by said computer, a source and a target of said electronic text message; invoking, by said computer, said one or more communication screens between said identified source and said identified target, each of said one or more invoked communication screens being determined by said organizational information for said identified source and said identified target, analyzing, by said computer, said electronic text message by said set of rules corresponding to said invoked one or more communication screens to provide a supervisory score, wherein said analyzing further comprises: outputting, by said computer, said electronic text message, based on said supervisory score, to a supervisory file for review by a supervisor.