Patent ID: 6731626
Filing Date: 2004-05-04
Classification: H04L,H04M,H04Q

Abstract:
An intelligent data-network telephony (DNT) packet-data network, comprising:wherein the application executing on the CTI server provide a Service Control Point (SCP) preprocessing and further routing of incoming DNT calls at the first IP Router; a first Internet protocol (IP) Router node connected to and within the packet-data network for receiving and routing data-network telephony (DNT) calls to and through other IP nodes; a computer-telephony integration (CTI) server connected to the first IP router by a dedicated data link enabling monitoring of transactions at the IP Router node and control of IP Router node functions; telephony applications executing on the CTI Server; and a DNT-capable Interactive Voice response (IVR) unit connected to the first IP Router; wherein the SCP connects the callers on the incoming DNT calls to the IVR, which elicits information from the callers, and the SCP uses the elicited information to further route the calls.