Patent ID: 8890685
Filing Date: 2014-11-18
Classification: G08B,H04W

Abstract:
1. A method comprising: receiving, by a user device, selection of an alert request, the alert request specific to an emergency for a user of the user device; initiating, by the user device, a timer having a predetermined duration; automatically gathering, by the user device during the predetermined duration of the timer, two or more time-separated wireless fingerprints that can be used to determine a physical indoor location of the user device; automatically sending, by the user device upon expiration of the timer, a message indicating the alert request to an assistance system and comprising the two or more time-separated wireless fingerprints; automatically facilitating, by the user device, communication between the user of the user device and the assistance system; receiving, by the user device, data identifying the physical indoor location of the user device from the assistance system; presenting, by the user device, a location user interface including an identifier of the physical indoor location of the user device to allow the user of the user device to input updated physical indoor location data for the user device; automatically gathering, by the user device, additional indoor location data associated with the user device; and sending, by the user device, the updated physical indoor location data or the additional indoor location data to the assistance system.