Patent ID: 7953607
Filing Date: 2011-05-31
Classification: G06Q,G07B

Abstract:
1. A method of tracking and acting on events related to the delivery of a plurality of mail pieces, comprising: (a) for each of the plurality of mail pieces, creating an integrated record associated with an addressee of a mail piece, giving the mail piece a unique identifier, associating the addressee of the mail piece with the mail piece, placing the mail piece in a mail stream, recording the date and nature of delivery events associated with the mail piece, transmitting a follow-up communication to the addressee after a predetermined delivery event occurs, recording the date of the follow-up communication, recording the date of any response by the addressee to the follow-up communication, adding to the integrated record associated with the addressee the date and nature of the delivery events associated with the mail piece, the date of the follow-up communication, and the date of any response by the addressee to the follow-up communication, (b) storing the plurality of integrated records in a computer database operated by an integrated communications provider, (c) having the computer operated by the integrated communications provider triage the plurality of integrated records, (d) having the computer operated by an integrated communications provider hand off the plurality of triaged integrated records to a call center, (e) for each of the plurality of integrated records, displaying an integrated history screen at the call center in front of a call center operator, and (f) having the call center operator call the addressee of the mail piece, wherein the triaged integrated record is sent from the integrated communications provider to the call center prior to the call center initiating the call to the addressee of the mail piece, wherein each mail piece includes a phone number for the integrated communications provider which is identified as the phone number for the sender such that follow up communication from the addressee to the sender is directed to the integrated communications provider, and wherein the integrated communications provider is notified of the delivery event prior to follow up communication between the integrated communications provider and the addressee.