Patent ID: 8750477
Filing Date: 2014-06-10
Classification: H04M

Abstract:
1. A method for automatic assignment of outbound call identity between a salesperson and a client, comprising: (a) maintaining a first relationship including a plurality of sales groups and a plurality of salespersons, wherein each sales group has a plurality of salespersons associated therewith; (b) maintaining a second relationship of a plurality of the sales groups in the first relationship and a plurality of caller ID's wherein each caller ID includes an area code (NPA) and a first direct inward dial number (DID), each sales group having a plurality of caller ID's having different NPA's; (c) receiving a telephone number of a client from a salesperson having an actual caller ID; (d) matching a sales group to the salesperson using the first relationship; (e) matching the sales group from the first relationship with a sales group in the second relationship when a match is found in (d); (f) matching an NPA of the telephone number of the client with an NPA in the second relationship corresponding to the sales group, the NPA in the second sales group being part of a replacement caller ID; (g) substituting the replacement caller ID for the actual caller ID of the salesperson when a match is found in (f); (h) setting up a connection to a phone of the client such that the replacement caller ID is displayed on the phone of the client; (i) receiving the replacement caller ID of the salesperson from the client, the replacement caller ID having a second DID; (j) searching the second relationship for a sales group that matches the second DID; and (k) completing a call to a salesperson that matches the sales group that matches the second DID that is designated as the most efficient salesperson in the sales group that matches the second DID according to an efficiency standard based on sales efficacy.