Patent ID: 7389057
Filing Date: 2008-06-17
Classification: G03G,H04N

Abstract:
1. An image forming apparatus monitoring system configured to monitor at least one image forming apparatus, comprising: a reception unit configured to receive first operation information and second operation information concerning the image forming apparatus; a storage unit configured to store the first operation information and the second operation information received by the reception unit; a first detection unit configured to detect a frequent occurrence of failures in the image forming apparatus based on the first operation information; a second detection unit configured to detect a resolution of the frequent occurrence of failures based on the second operation information; an output unit configured to output information that explicitly indicates the resolution of the frequent occurrence of failures in response to the detection of the resolution of the frequent occurrence of failures; a third detection unit configured to detect a component replaced in the image forming apparatus based on third operation information; and a storage control unit configured to cause a database to store information about the replaced component in an explicit form according to detection thereof by the third detection unit, wherein the third detection unit detects the component replaced in the image forming apparatus in a frequent failure occurrence time.