Patent ID: 8019066
Filing Date: 2011-09-13
Classification: G06Q,H04M,H04N,H04W

Abstract:
1. A method, comprising: receiving, utilizing a processor, information associated with a customer at an interface entity that is separate from a first service provider and a second service provider; identifying, by the interface entity, the first service provider and the second service provider, based on the information; querying, by the interface entity, the first service provider for first customer account details stored by the first service provider; querying, by the interface entity, the second service provider for second customer account details stored by the second service provider; creating, by the interface entity, customer account information based on the first customer account details and the second customer account details; storing, by the interface entity, the customer account information; presenting, by the interface entity, a single interface for displaying the customer account information and providing access to the first service provider and the second service provider; identifying, by the interface entity, a first capability or feature associated with a first service of the first service provider; identifying, by the interface entity, a second capability or feature associated with a second service of the second service provider; providing, by the interface entity, at least one offer to the customer utilizing the single interface, the at least one offer including a unified service offer of a single unified service that includes a combination of the first capability or feature associated with the first service of the first service provider and the second capability or feature associated with the second service of the second service provider; receiving, at the interface entity, an order from the customer utilizing the single interface, the order including a request for a particular service associated with at least one of the first service provider and the second service provider, and further including at least one parameter; providing, by the interface entity, a quote to the customer utilizing the single interface, the quote based on the order and the at least one parameter received from the customer, the quote further including a price of the particular service associated with the order that meets the at least one parameter and includes at least one additional product required to be purchased by the customer in order for the particular service to be provided; receiving at least one notification at the interface entity from the first service provider and the second service provider upon fulfillment of the unified service offer; assigning, by the interface entity, products or services associated with the fulfilled unified service offer to the customer account information stored by the interface entity; sending a first update from the interface entity to the first service provider such that the products or services associated with the fulfilled unified service offer are capable of being used to update the first customer account details stored by the first service provider; and sending a second update from the interface entity to the second service provider such that the products or services associated with the fulfilled unified service offer are capable of being used to update the second customer account details stored by the second service provider; wherein the single interface provides access to the first service provider and second service provider by providing content associated with the first service provider and second service provider, the content including descriptions of the first service provider and second service provider and services provided by the first service provider and second service provider.