Patent ID: 7024411
Filing Date: 2006-04-04
Classification: G06Q,Y10S

Abstract:
1. A computer-implemented method for providing usage data utilizing a remote maintenance system, said method comprising: acquiring claim information from an apparatus of a first user in which an error has occurred, the apparatus having a copying function; identifying at least one necessary usage data item based on a claim type corresponding to the claim information; accessing through a network the apparatus of the first user and an apparatus of a second user, wherein the apparatus of the first user and the apparatus of the second user are of a same model; acquiring usage data information corresponding to the identified usage data item from the apparatus of the first user and from the apparatus of the second user; and comparing the usage data information acquired from the apparatus of the first user with the usage data information acquired from the apparatus of the second user, analyzing both said acquired usage data information, and determining a solution for the claim.