Patent ID: 7937340
Filing Date: 2011-05-03
Classification: G06F

Abstract:
1. A method for obtaining predicted user satisfaction data regarding the performance of a search mechanism for a computer which provides search results in response to user queries, the method comprising: storing interaction of users with the search results obtained in response to a query; determining at least one predictive pattern model for predicting user-satisfaction with the search results from the stored interaction of multiple users with the search results to improve the quality of search results, wherein determining at least one predictive pattern model comprises: storing the at least one predictive pattern model; and applying said predictive pattern model to context-based user behavior data to determine a satisfaction value for the users with queries that indicate the satisfaction of the users with the search results, wherein the context-based user behavior data comprises user feedback data and context data associated with users feedback data, the context-based user behavior data acquired after receipt by users of the search results of said application of said predictive pattern model further comprises isolating a set of said performed queries which are unsatisfactory and which share a common characteristic in order to identify problems which appear for multiple users or queries.