Patent ID: 8180681
Filing Date: 2012-05-15
Classification: G06Q

Abstract:
1. A method for capturing maintenance renewal revenues in connection with digital goods, comprising steps of: providing a system configured for creating a product hierarchy for modeling and managing complex product relationships among a vendor's product and/or service offerings; said system configured for creating customer account entitlements to said product and/or service offerings with an entitlement management module; said system configured for distributing said product and/or service offerings to a customer according to said entitlements; said system configured for transferring data from a source location at a software publisher or other seller of subscription programs to said entitlement management module; said system configured for capturing and tracking customer and subscription data, wherein data captured and tracked comprises any of customer identification data, including any of customer name, unique customer ID, customer contact person, email address for customer contact person; a unique identifier for a subscription program that said customer has purchased; and effective and expiration dates of said subscription program that said customer has purchased, including any of effective and expiration dates; said system configured for providing a renewals management module for enabling said software publisher or other seller of subscription services to establish automated business rules that define how, when, and to whom communications are sent to customers that have subscription renewals coming due; and said system configured for providing a communication module for communicating with said customer contact.