Patent ID: 8024660
Filing Date: 2011-09-20
Classification: G06F

Abstract:
1. A computer-implemented method, comprising: collecting usage data from interactions between a plurality of users of a computer application and a graphical electronic tax form presented on a user interface of the computer application; determining a plurality of determined usage patterns for interactions with the user interface of the computer application from the collected usage data, presenting the graphical electronic tax form to a particular user of the computer application, wherein the graphical electronic tax form prompts the particular user to input data related to a tax filing for submission to a taxing authority; detecting a usage pattern of interactions between the particular user and the computer application; comparing the usage pattern to at least one of the plurality of determined usage patterns; determining, based on comparing the usage pattern, that the particular user is having difficulty related to the inputting data into the presented graphical form; and initiating an intervention to offer assistance to the particular user with the inputting data into the presented graphical form in response to determining that the particular user of the computer application is having difficulty.