Patent ID: 8756251
Filing Date: 2014-06-17
Classification: G06F,G06Q,H04L

Abstract:
1. A system comprising: at least one memory to store a rules engine to query case data with respect to a particular process instance, and automatically to determine an applicable SLA profile for the particular process instance based at least in part on the case data, the applicable SLA profile being selected from the predefined plurality of SLA profiles; and a computer including an SLA profile module to apply the applicable SLA profile to the particular process instance; and an SLA update module configured to apply a different SLA profile to the particular process instance during performance of the particular process instance, subsequent to initial application of the applicable SLA profile to the particular process instance, the SLA update module further being configured to automatically determine, in response to a change in the case data for the particular process instance, that an SLA profile other than the previously determined applicable SLA profile is applicable to the particular process instance, and automatically to apply the different SLA profile to the particular process instance.