Patent ID: 7284049
Filing Date: 2007-10-16
Classification: G06F,G06Q,H04L,H04M

Abstract:
1. A method for selectively dedicating resources for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a data distributor connected to the agent and the user, the method comprising the steps of: selecting an interconnection point from among a plurality of interconnection points in the network, the plurality of interconnection points comprising one or more points between the user and the data distributor and between the agent and the data distributor for recording the exchanged data; dedicating recording resources to the selected interconnection point for recording the exchanged data; wherein the interconnection points between the user and the data distributor include a selection from among a passive tap or an active tap from which data can be recorded and the interconnection points between the agent and the data distributor include a selection from among a passive tap or an active tap from which the data can be recorded wherein the active tap comprises a tap which resides in a critical path associated with the exchange data; wherein a passive tap comprises a tap which does not reside in a critical path associated with the exchange data; and wherein presence of a tap on the critical path enables control over the data exchange.