Patent ID: 8015501
Filing Date: 2011-09-06
Classification: G06F

Abstract:
1. A method for accessing a window previously viewed by an interaction center agent in a graphical user interface (GUI) during an interaction with a customer, the method comprising: during the interaction, displaying to the agent a first window in the GUI, wherein the first window contains a menu and a back button, wherein the menu contains multiple entries that refer to windows that have been previously displayed to the agent during the interaction, including the first window, wherein the entries in the menu are arranged in an order opposite to that in which the corresponding windows were displayed to the agent, wherein each of the windows corresponding to the entries is only listed once in the menu with an entry corresponding to the first window displayed at the beginning of the menu, and wherein the agent is able to expand or collapse the menu in the GUI; during the interaction, receiving an input of information from the agent in a data-entry field of the first window; during the interaction, storing in an interaction information repository the input of information contained in the data-entry field of the first window; receiving a selection of the back button; upon selection of the back button: receiving a selection of one of the entries in the menu; and upon selection of the entry in the menu: