Patent ID: 6505167
Filing Date: 2003-01-07
Classification: G06Q,H04M

Abstract:
A computer-implemented method comprising:determining a message to analyze; determining a probability that the message should be scheduled based at least in part on the message and contextual information; providing a selection option of at least one of: (1) inaction, (2) automatic action, and (3) suggested action with user approval; and performing a scheduling action based at least in part on the scheduling probability and a selected option, wherein selecting an option comprises: associating a boundary between the (1) and the (2) options with a first probability threshold, and a boundary between the (2) and the (3) options with a second probability threshold; upon determining that the scheduling probability is less than the first probability threshold, selecting the (1) option; upon determining that the scheduling probability is greater than the second probability threshold, selecting the (3) option; and, othewise, selecting the (2) option.