Patent ID: 7552063
Filing Date: 2009-06-23
Classification: G06Q,G16H

Abstract:
1. A system for collecting, processing, and presenting survey information comprising: I. an automated survey communication system for connecting to survey participants for conducting a survey to obtain survey data, said survey communication system capable of executing software scripts for implementing desired automated survey routines; II. a customer viewpoint module for providing software scripts to said survey communication system for surveying survey participants who are customers using a drill-down method, said survey data obtained from the customers including patient viewpoint data; III. a personal clinical data analysis module for automatically generating analyzed data generated by analyzing said survey data, wherein said personal clinical data analysis module generates reports on said analyzed data for use by the survey consumer; IV. an office team viewpoint module for providing software scripts to said survey communication system for surveying survey participants who are employees using a drill-down method, said survey data obtained from the employees including employee viewpoint data; and V. an office fiscal performance viewpoint module for providing software scripts to said survey communication system for surveying survey participants who are managers using a drill-down method, and further for receiving said survey data from said survey communication system, said survey data obtained from the managers including fiscal performance data; and VI. an office data presentation module for generating assessed survey information for presenting to end users in a formatted manner, said assessed survey information including information for providing quality assessments of an organization, wherein said drill-down method utilizes one or both of survey data already provided by a current survey participant and historical survey data to determine a subsequent survey question to be asked of the current survey participant, and further wherein said system automatically calculates and displays survey results in real time or near real time to each survey participant utilizing historical survey data to allow each current survey participant to see a formatted survey report incorporating the survey data obtained from the current survey participant during or immediately after the conducted survey with the current participant, said survey report formatted in a custom manner based on whether the current survey participant is a customer, or is an employee or a manager.