Patent ID: 6335965
Filing Date: 2002-01-01
Classification: A63F,G07C,H04M,H04Q

Abstract:
A method for controlling voice or data or both types of communications for use with a communication facility including remote terminals for individual callers, wherein said remote terminals include a digital input device for providing digital responsive signals, said method comprising the steps of:receiving caller number identification signals indicative of at least a portion of a caller's number from said communication facility; cuing select ones of said remote terminals to prompt selective actuation by individual callers of said digital input device to provide responsive signals; selectively identifying said responsive signals from said select ones of said remote terminals as digital data signals or digital control signals, wherein certain of said responsive signals can serve as digital data signals, digital control signals, or both, said responsive signals including signals indicative of a customer identification number for an individual caller that may be utilized to access a file for said individual caller; testing at least a portion of said customer identification number for approval; recording said caller number identification signals provided from said communication facility as additional data for said individual caller; transferring a call from said individual caller to an attended terminal and displaying at least a portion of data stored in said file to an operator at said attended terminal under control of said responsive signals indicative of said customer identification number and displaying at least a portion of the customer identification number wherein the operator at said attended terminal is capable of entering data to facilitate completion of the call from said individual caller; and automatically providing a connection with another one of said remote terminals in accordance with stored telephone numbers.