Patent ID: 6292554
Filing Date: 2001-09-18
Classification: H04M,H04Q

Abstract:
A system for communicating with and controlling disparate telecommunications devices in a telecommunications network, comprising;a first telecommunications device configured to perform a first networking function and to communicate within a telecommunications network according to a first communications protocol;an interactive voice response unit (IVRU) configured to perform a second networking function and to communicate within said telecommunications network according to a second communications protocol, said second communications protocol defines a computer decipherable message structure having fields comprised of bit sequence; andan interfacing facility in communications with said first telecommunications device and said interactive voice response unit (IVRU) via said telecommunications network and configured to detect and receive a first external control message formatted in accordance with said first communications protocol from said first telecommunications device, to extract data from said first external control message, to generate an internal control message based on said data extracted from said first external control message, and to generate a second external control message based on said internal control message and said second communications protocol, and to send said second external control message to said interactive voice response unit (IVRU),whereby said interactive voice response unit (IVRU) is controlled to perform said second networking function in accordance with said second external control message.