Patent ID: 6775358
Filing Date: 2004-08-10
Classification: H04M

Abstract:
A method of rendering personalized audio content to telephone callers, comprising operations of:assembling a universal database by gathering information content concerning predefined channels from content suppliers; receiving customer content preferences specifying items comprising, for each customer, one or more desired channels; and responsive to receiving an incoming call from a telephone caller, performing the following operations during the call: retrieving the caller's content preferences including the specified channels; establishing a history record for the incoming call; and conducting a playback session comprising operations of: identifying content from the universal database that satisfied the retrieved content preferences; retrieving the identified content from the database; according to a predetermined order, audibly presenting the retrieved content to the caller via the caller's telephone connection; expanding the history record by appending data comprising; identification of predetermined types of events occurring during the telephone call including instructions from the caller and audible presentation of information to the caller; time stamps of events occurring during the call: and analyzing the history record using a state language compiler programmed to analyze history records to determine a state of progress of audio playback represented thereby.