Patent ID: 6208966
Filing Date: 2001-03-27
Classification: H04M,H04Q

Abstract:
A method for providing a telecommunications network service performed within a telecommunications network for use with an automated system responsive to Dual-Tone Multi-Frequency (DTMF) signals (touch-tones), the method comprising the steps of:prompting the caller to initiate a first call to the automated systeminitiating a second call in the network to a facility for performing speech recognition;bridging the first and second calls;receiving the spoken utterance comprising the spoken word;performing speech recognition on the spoken utterance, thereby identifying the spoken word;classifying the spoken utterance into one of a set of categories based on said identification of the spoken word, each of said categories having a DTMF signal associated therewith;generating, within the telecommunications network, the DTMF signal associated with the category into which said spoken utterance has been classified; andtransmitting the generated DTMF signal though the telecommunications network to the automated system.