Patent ID: 6389007
Filing Date: 2002-05-14
Classification: H04L,H04M,H04Q

Abstract:
An integrated router (IR) comprising:a first link connecting the IR to a telephony switch for receiving and switching connection-oriented, switched telephony (COST) calls to connected telephones at agent stations; a second direct link coupling the IR to a DNT processor capable of receiving and switching data network telephony (DNT) calls to network-connected DNT interface equipment at the agent stations; an agent-status data repository for storing status and availability information of the agent stations; and control routines directly monitoring and controlling both the telephony switch and the DNT processor, via the first and second links; wherein the telephony switch and the DNT processor directly report incoming calls, whether COST or DNT, to the IR, and the IR directly controls the telephony switch and the DNT processor to route calls to available agent stations under a single set of routing rules at least partially based on agent status and availability information received from the agent-status data repository.