Patent ID: 9179000
Filing Date: 2015-11-03
Classification: H04M

Abstract:
1. A method for fault-tolerant recording of calls, comprising: concurrently receiving by a plurality of computerized apparatuses via a plurality of different communication integration devices each of which correspondingly connected to each one of the computerized apparatuses, metadata of a plurality of calls that are conducted concurrently at a telephonic exchange equipment that is connected to the communication integration devices, each of the metadata corresponding to each call of the calls and differently structured according to the different communication integration devices; based on a plurality of elements of the differently structured metadata, generating by the plurality of the computerized apparatuses unique identifiers for each call of the calls such that the unique identifiers are commonly structured therebetween; activating a first computerized apparatus of the plurality of computerized apparatuses to control recordings by controlling the operation of a recorder device configured to provide feedback of activities thereof to the plurality of computerized apparatuses of contents of the calls based on the metadata received by the first computerized apparatus while assigning the recording with the unique identifiers respective to the calls; operating the plurality of the computerized apparatuses to receive feedbacks of activities of the recordings, where the feedbacks comprise the assigned unique identifiers respective to the calls so that the plurality of the computerized apparatuses are updated with activities of recordings of identifiable calls; and in case of a failure of the first computerized apparatus, activating a second computerized apparatus of the plurality of computerized apparatuses to maintain, according to the unique identifiers comprised in the feedbacks of activities of the recording, the recordings that were controlled by the first computerized apparatus, thereby sustaining the recordings regardless of the failure of the first computerized apparatus.