Patent ID: 8666390
Filing Date: 2014-03-04
Classification: H04W

Abstract:
1. A system, comprising: a memory to store computer-executable instructions; and a processor communicatively connected to the memory that facilitates execution of the computer-executable instructions to perform operations, comprising: storing instances of communication error associated with a mobile network including a set of network devices and respective geographic positions of user equipment devices affected by the instances of communication error; comparing contemporaneous instances of the instances of communication error with stored historic data of historic instances of communication error to identify a deviation condition, defined by a function, between the contemporaneous instances and the historic instances of communication error; determining a geographic area for the deviation condition defined independently from base station infrastructure positioning information of the mobile network; referencing a base station error ticketing system to retrieve base station error ticketing data indicative of whether the base station error ticketing system has identified a base station error pertinent to the geographic area in response to the deviation condition being identified; engaging a geographic error ticketing system for generating repair ticket data representative of a repair ticket in response to the deviation condition being identified and in response to the base station error ticketing data being indicative of the base station error ticketing system having not identified the base station error pertinent to the geographic area; and canceling or delaying the generating the repair ticket data representative of the repair ticket at least in part in response to the base station error ticketing data being indicative of the base station error ticketing system not having identified the base station error pertinent to the geographic area.