Patent ID: 6829478
Filing Date: 2004-12-07
Classification: G08B,H04M

Abstract:
An information management network system for routing information to one or more recipients, said network system comprising:a) means for receiving information from a monitoring system; b) one or more user profiles, each of the one or more user profiles comprising one or more specified notification contact data entries and a specified notification contact flow sequence; c) means for selecting a single user profile corresponding to the monitoring system and for retrieving the selected single user profile; d) means for extracting from the selected single user profile the one or more specified notification contact data entries and the specified notification contact flow sequence; e) means for identifying from each of the one or more notification contact data entries one or more communication receiving devices and for each such device a device-specific format, each of said communication receiving devices being configured both to receive messages in device-specific formats and to transmit a response message back to the information monitoring network; f) means for generating from the information received from the monitoring system and from each of the one or more notification contact data entries one or more interactive event notifications, each in a device-specific format corresponding to each of the one or more configured communication receiving devices; g) means for transmitting said one or more interactive event notifications in device-specific formats to each of the one or more configured communication receiving devices either sequentially or simultaneously according to the specified notification contact flow sequence; h) means for receiving from each of the one or more communication receiving devices, either sequentially or simultaneously according to the specified notification contact flow sequence, additional information or instructions containing specified subsequent actions to be taken by the network; i) means for altering the specified notification contact flow sequence according to the specified subsequent actions contained in the additional information or instructions received from each of the one or more configured communication receiving devices; and j) means for carrying out subsequent actions to be taken by the network according to the altered specified notification contact flow sequence.