Patent ID: 7756947
Filing Date: 2010-07-13
Classification: G06F

Abstract:
1. Apparatus comprising: a terminal to couple to a network having a service console, wherein the terminal includes wherein, in response to activation of the service request from the switch, the second display is to display the customer service menu items if the operating system status is active, and wherein the customer service menu items comprise information technology (“IT”) troubleshooting and a food menu; wherein the service console is to activate the indicator in response to activation of the switch, and wherein the service console's activation of the indicator is to occur independently of a power state of the at least one processor, including when the at least one processor is fully powered down; and wherein the terminal further includes a Voice-Over-Internet-Protocol (“VOIP”) module, wherein the terminal is to communicate with the service console via the VOIP module, and wherein the VOIP module is activated in response to activation of the switch if the operating system status is active and if IT troubleshooting is selected.