Patent ID: 6560649
Filing Date: 2003-05-06
Classification: G06F,H04L,H04M

Abstract:
A method in a computer system for assigning a server to a work item of a plurality of work items, each of the plurality of work items corresponding to a plurality of service classes and each work item and corresponding service class being related to a respective client, comprising:selecting each work item of the plurality of work items; determining a corresponding server's preference value for each selected work item, at least two of the plurality of work items having differing server preference values; determining, for each selected work item, a corresponding preference value for at least one service class incorporated within the selected work item; providing, for each selected work item, a user-selectable composite preference value function that is useable to generate a composite preference value corresponding to the selected work item; providing, for each selected work item, the determined server's preference value for the selected work item and the determined preference value for the at least one service class incorporated within the selected work item to the user-selectable composite preference value function to generate the composite preference value for the at least one work item; determining which work item of the plurality of work items has the highest composite preference value; and assigning the server to the work item determined to have the highest composite preference value.