Patent ID: 7149936
Filing Date: 2006-12-12
Classification: G06F

Abstract:
1. A method performed by a peripheral that provides interactive multimedia for remote diagnostics and maintenance of said peripheral, said method comprising the steps of: connecting said peripheral with a remote service endpoint to provide communication therebetween; exchanging capabilities between said peripheral and said remote service endpoint, wherein said capabilities comprise one or more codec capabilities, wherein the one or more codecs are adapted to perform at least one of the following: encode image data, and decode image data; exchanging real time image data, wherein said real time image data comprises real time image data of inner workings of said peripheral, between said peripheral and said remote service endpoint, wherein the step of exchanging real time image data further comprises transmitting, by said peripheral, real time image data of said peripheral to said remote service endpoint, wherein said real time image data of said peripheral are captured in real time by a capture device communicatively associated with said peripheral; diagnosing said peripheral based on said transmitted real time image data to produce a diagnosis; and receiving information based on said diagnosis at said peripheral.