Patent ID: 7349905
Filing Date: 2008-03-25
Classification: G06F,G06Q,Y10S

Abstract:
1. A computerized method to communicate information between a supported client computer and a remote support organization, the method comprising: at the supported client computer, retrieving status information generated by at least one client application when executing on the supported client computer, the status information being stored in a client database on the supported client computer; mapping a first client database definition for a client data item to a first tag, the first client database definition being associated with the client database and the client data item including the status information; generating a client message document including the first tag and the client data item; communicating the client message document to a support server of the remote support organization; and wherein the at least one client application is a client support application selected from the group consisting of a diagnostic program providing status information in the form of diagnostic results, a backup utility that provides status information in the form of a list of files backed up, a computer health agent that provides status information in the form of configuration changes, and a patch checker that provides status in the for an automatic update feature.