Patent ID: 8166153
Filing Date: 2012-04-24
Classification: H04L

Abstract:
1. An apparatus that can be remotely controlled by a controlling apparatus via a network, the apparatus comprising: a communication request transmission unit configured to transmit a communication request including an operation request to the controlling apparatus; a non-transitory memory that stores setting information indicating, for each of a plurality of different results of the operation request, whether an email notice should be performed; and a mail transmission unit configured to transmit, when both a normal operation response to the operation request has not been received and when the stored setting information indicates that the email notice should be performed, an e-mail message that includes the operation request to the controlling apparatus, wherein the apparatus is connected to the network via an intermediate apparatus configured to generate and transmit an intermediate operation request to the controlling apparatus, to receive an intermediate operation response from the controlling apparatus, and, in response to any of a user call, a service person call, and a supply call, to attach its own identifier to the operation request, and to convey the call to the controlling apparatus.