Patent ID: 9165557
Filing Date: 2015-10-20
Classification: G10L

Abstract:
1. A voice recognizing apparatus s for recognizing a calling voice from outside and specifying a voice content, comprising: a call receiving unit for receiving a call from a customer at a telephone number that the customer calls; a calling voice signal input device for inputting a calling voice signal of the call from the customer; a receiving telephone number input device for inputting the telephone number that the customer calls as a receiving telephone number of the call; a voice recognition information selecting device for selecting information corresponding to the receiving telephone number received by the receiving telephone number input device, the information being used for recognizing contents of voices different for respective receiving telephone numbers for receiving calls; and a voice recognition device for recognizing the calling voice associated with the receiving telephone number as language information by using the information to be used for voice recognition processing selected by the voice recognition information selecting device.