Patent ID: 8548861
Filing Date: 2013-10-01
Classification: G06Q

Abstract:
1. An apparatus comprising: one or more processors; and a memory coupled to the one or more processors comprising instructions executable by the one or more processors, the one or more processors operable when executing the instructions to: forward packetized workflow procurement process communications exchanged between a customer endpoint and a supplier endpoint over first and second networks, the packetized workflow procurement process communications representing one or more purchasing transactions exchanged between transactional parties; generate a messaging protocol receipt that confirms that the packetized workflow procurement process communications were successfully delivered; monitor the packetized workflow procurement process communications to determine whether final receipts are sent between the transactional parties to indicate consummation of the purchasing transactions; identify one or more exceptions associated with disrupting consummation of the purchasing transactions, when the purchasing transactions are not consummated; generate a notification indicating a failure condition for the purchasing transactions when the identified exceptions correspond to a flagged type; access a database that lists both potential distributees for the generated notification including agents corresponding to the transactional parties and business information corresponding to the agents; generate, using the database and according to the business information, a ranked listing of the agents for intelligently distributing the generated notification; and distribute the generated notification to one or more of the agents intelligently according to the ranked listing to resolve the identified exceptions.