Patent ID: 9189770
Filing Date: 2015-11-17
Classification: G06F,G06Q,H04L

Abstract:
1. A computer-implemented method of tracking correspondence between a plurality of users, associated with an electronic mail system, and contacts in a tracking system, the method comprising: executing said tracking system, wherein the tracking system has a database storing activity records of contacts, such that each contact has an associated activity record containing a log of ongoing interaction between the given contact and a plurality of users in an organization, the associated activity record being organized such that the plurality of users coordinate managing interactions with the given contact, the tracking system being structured by contact for automated logging of information in the associated activity record for the given contact, wherein the executing of the tracking system includes: analyzing the information added to each activity record to measure activity-based metrics for improving contact interactions among the plurality of users, said analyzing including outputting activity-based measurements to the plurality of users in a manner enabling improved contact interactions.