Patent ID: 6111947
Filing Date: 2000-08-29
Classification: H04M

Abstract:
A call processing system for routing telephone calls to operator consoles, comprising:at least a first automated call distributor (ACD) coupled to a plurality of adjunct processor nodes via a plurality of linksets, each linkset coupled to at least two of said plurality of adjunct processor nodes and operative for receiving a call offered for routing and offering notification of said call to said plurality of adjunct processor nodes via said linksets;a call distributing system coupled to said plurality of adjunct processor nodes for inputting call routing specifications and for distributing said call routing specifications to said plurality of adjunct processor nodes;said plurality of adjunct processor nodes responsive to said offered call notification to query said call routing specifications to determine to which operator console said offered call should be routed and providing an indication representing said determined operator console to said ADC; andsaid ADC operative to route said call to said determined operator console in accord with said call routing specifications.