Patent ID: 8438422
Filing Date: 2013-05-07
Classification: G06F,H04L

Abstract:
1. A recording medium on which is stored a failure response support program which causes a computer apparatus to execute a failure response support process supporting a failure response carried out based on incident information in accordance with a failure of a management subject apparatus, the program causing the computer to execute: a failure response step management procedure which manages steps of the response to the failure with the incident information; a response knowledge acquisition procedure which, referring to failure response information in which is described response knowledge corresponding to each step of the response to the failure, acquires response knowledge for the failure by executing (a) a material collection step which collects material necessary for an identification of a cause of the failure from the management subject apparatus, as a first step, (b) a cause identification step which identifies the cause of the failure based on the material collected from the management subject apparatus, as a step following the material collection step, (c) a response determination step which decides on a response to the cause of the failure based on the cause of the failure, as a step following the cause identification step, and (d) a response method acquisition step which acquires a specific response method for the cause of the failure based on the response to the cause of the failure, as a step following the response determination step, wherein the failure response step management procedure determines whether the response knowledge received at the material collection step is sufficient to complete the response knowledge acquisition procedure, and shifts the step of the response to the failure to the cause identification step when the material collection step of the response to the failure receives the response knowledge appropriate to complete the response knowledge acquisition procedure; wherein material collection knowledge, cause identification knowledge, response determination knowledge, and response method knowledge act as the response knowledge in the material collection step, the cause identification step, the response determination step, and the response method acquisition step respectively in the failure response method information, the program further causing the computer to execute: a response knowledge process execution procedure which executes a process in accordance with the response knowledge for the failure.