Patent ID: 8620278
Filing Date: 2013-12-31
Classification: H04M

Abstract:
1. A method of prioritizing a voice mail message, comprising: receiving at a voice mail node in a wireless communication system a first voice mail message based on a first phone call from a caller to a recipient, the first voice mail message comprising caller information and chronological information; matching the caller information to a contact entry of the recipient to generate a matching criteria; locating the caller information in a call history of the recipient to generate a call history criteria; comparing the chronological information to a first time period to generate a chronological criteria; generating a frequency metric based on the call history of the recipient and a second time period; creating a missed call value associated with the voice mail message; associating a first voice mail priority with the first voice mail message based on the matching criteria, the call history criteria, the chronological criteria, and the frequency metric; ordering a voice mail list comprising the first voice mail message according to the first voice mail priority; incrementing the missed call value when the recipient places a second phone call to the caller based on the first voice mail message wherein the caller does not answer the second phone call; increasing the first voice mail priority associated with the first voice mail message based on the missed call value; incrementing the missed call value when the recipient places a second phone call to the caller based on the first voice mail message wherein the caller does not answer the second phone call; and increasing the first voice mail priority associated with the first voice mail message based on the missed call value.