Patent ID: 9069580
Filing Date: 2015-06-30
Classification: G06F,H04L

Abstract:
1. A method, comprising: recording, responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application that documents the user's actual use of the application in response to instructions within the accessed help content, where the help content further comprises tracking metrics comprising at least one configured expected user interaction with the application to perform the instructions within the accessed help content; creating a help-content/application-use key pair that comprises an identifier of the accessed help content and that stores the recorded at least one subsequent detected user interaction with the application after the help content was accessed; and determining effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed stored within the help-content/application-use key pair with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.