Patent ID: 6459697
Filing Date: 2002-10-01
Classification: H04L,H04M,H04Q

Abstract:
An interactive Voice Response (IVR) server comprising:a telephone trunk for receiving connection-oriented, switched telephony (COST) calls from a COST network; a Data Network Telephony (DNT) port for receiving DNT calls from a DNT packet network; a CTI-enhanced IP Router acting as a Service Control Point (SCP) for determining routing of DNT calls; and control routines for automated interaction with both COST and DNT callers, including forwarding information elicited from callers to intelligent peripherals in either of the COST and DNT networks for after processing and routing of both COST and DNT calls; characterized in that data elicited from callers in the DNT network is transmitted via the DNT network to the CTI-enhanced IP Router acting as a SCP for determining routing of DNT calls.