Patent ID: 8484071
Filing Date: 2013-07-09
Classification: G06N,G06Q

Abstract:
1. A system for recommending improvements to an organization's telecommunication environment to a computing device via a communication network, the system comprising: a computer server operably connected to the computing device through the communication network; a memory accessible by the computer server; a database stored in the memory, the database including a plurality of recommendation items (I) for telecommunication environment improvements made by analysts and a plurality of telecommunication environment factors (F) considered by the analysts when making the item (I) recommendations; and a recommendation generator software module stored in the memory and executable by the computer server, the recommendation generator module being operable to automatically receive a plurality of telecommunication environment factors (F) from an organization via the computing device; automatically store the plurality of factors (F) received from the organization in the memory; identify stored factors (F) that establish conditions determining when a particular telecommunication environment recommendation item (I) was made by the analysts; analyze the plurality of stored telecommunication environment recommendation items (I) and the plurality of telecommunication environment factors (F) received from the computing device using a formula, P(Ix/Fy)=[P(Fy/Ix)*P(Ix)]/P(Fy)], to calculate a probability that a specific telecommunication environment recommendation item (I) is recommended when a specific telecommunication environment factor (F) is present; where P(Ix/Fy) is a probability of an Item X being recommended when a Factor Y is present; P(Fy/Ix) is a probability of the Factor Y being used when Item X is recommended; P(Ix) is a probability that Item X is recommended, and P(Fy) a probability that Factor Y is present; and using a formula P(Ix/(Fy∩Fz)=[(Fy∩Fz)*P(Ix)]/P(Fy∩Fz) to calculate a probability of recommending an Item X when two Factors Y and Z are present; automatically generate at least one recommendation item (I) for an improvement to the organization's telecommunication environment based on the analysis; and automatically transmit the at least one recommendation from the computer server to the computing device via the communication network.