Patent ID: 9202244
Filing Date: 2015-12-01
Classification: G06Q,H04L,H04W,Y04S

Abstract:
1. A method for using a wireless patron unit in a venue or in a vicinity of the venue to improve the efficiency and patron satisfaction of patron ordering with the venue, comprising: wirelessly connecting the wireless patron unit to be in communication with a venue server using a first communication link; authenticating the wireless patron unit by the venue server using patron security information over the first communication link; providing at least one display on the wireless patron unit enabling a patron to place a patron order for at least one item or service provided by the venue using the first communication link; providing the patron order and a location of the wireless patron unit in the wireless patron unit and at least one wireless staff unit, which is transported by a staff member; updating a status of the patron order, and a location of the wireless patron unit when the patron moves to a different location, on both the wireless patron unit and the at least one wireless staff unit; and indicating that the at least one item or service ordered has been completed on both the wireless patron unit and the at least one wireless staff unit when the at least one item or service ordered has been provided to the patron, wherein the patron using the wireless patron unit may selectively communicate with the at least one staff member using the wireless staff unit via a second communication link that does not include the venue server, wherein the location of the wireless patron unit is determined, by one of a Global Positioning System (GPS) signal, a Bluetooth signal, and a Near Field Communication (NFC) signal, and is automatically updated on a real-time basis on the wireless patron unit, the at least one wireless staff unit, and the venue server when the patron moves to the different location, and wherein the venue server verifies located wireless patron units and located wireless staff units as authorized devices, and authenticates the located wireless patron units and located wireless staff units using security codes.