Patent ID: 6845486
Filing Date: 2005-01-18
Classification: G06F,Y10S

Abstract:
1. A user support apparatus, comprising: a front processor which handles data exchange between a user and the apparatus at an interface level; a middle processor which processes and stores information to be supplied to the user via said front processor; and a back processor which supplies the necessary information to said middle processor by externally acquiring the necessary information according to an instruction from said middle processor when the necessary information is not stored internally; said front processor including: wherein the specialized agent inquires of said middle processor about information necessary for providing the service when the service is requested by the user, wherein said middle processor reads out the necessary information, if stored internally, and supplies read-out information to the specialized agent, said middle processor comprising: wherein said middle processor further includes a search preprocessing unit which performs a predetermined processing on a keyword reflecting user's preference, said search preprocessing unit including: