Patent ID: 6219648
Filing Date: 2001-04-17
Classification: G06Q

Abstract:
An alerting system for proactively ensuring awareness of data satisfying predetermined alerting criteria, the alerting system comprising:a manager module that periodically monitors the data to determine whether the data satisfies the predetermined alerting criteria;an alerting module that sends an alert to a recipient when the manager module determines the data satisfies the predetermined alerting criteria; anda report generator that generates a report logging each alert sent by the alerting module along with corresponding alert information,wherein the data comprises pending customer generated trouble tickets, in which the predetermined alerting criteria is at least one time interval, and in which each pending customer generated trouble ticket satisfies the alerting criteria when the trouble represented by the pending customer generated trouble ticket has not been resolved for a time period within the at least one time interval,wherein the alerting module comprises an error manager module and a notification system which alerts the recipient, the error manager module informing the notification system of the alert recipient and the corresponding alert information, and transmitting information to the report generator.