Patent ID: 8554516
Filing Date: 2013-10-08
Classification: G05B,G06Q,H04L

Abstract:
1. A server-side configuration of an enterprise wide system to provide appliance field support, said server-side configuration comprising: a web server, serving as a portal site, configured to be accessed by a portable field computer of a client-side configuration of said enterprise wide system via a first network; a first database server operatively connected to said web server, wherein said first database server is a central system database server storing at least one of appliance software updates, appliance configuration data, and appliance control data; a second database server operatively connected to said first database server, wherein said second database server is a product software storage (PSS) database server configured to receive and store data for programmable generic service boards; and a third database server operatively connected to said first database server, wherein said third database server is a technical documentation system (TDS) database server.