Patent ID: 8520829
Filing Date: 2013-08-27
Classification: H04M

Abstract:
1. A method for use in a system for providing an information assistance service, comprising: receiving an information assistance communication including an identifier from a requester; storing one or more parameters in association with the identifier of the communication in a first device in the system; eliciting from the requester a desired information assistance service, the desired information assistance service being associated with one or more of said parameters, said parameters required to provide the requested service; sending a message to a second device in the system, the message including a directive in the form of a uniform resource locator (URL) addressed to a third device in the system for providing the desired information assistance service, the directive including the identifier; disseminating by the second device the directive addressed in the third device; and in response to the directive, the third device using the URL of said directive retrieving from the first device the one or more parameters based on the identifier in the directive, and providing by the second device the desired information assistance service based on the one or more parameters.