Patent ID: 9112747
Filing Date: 2015-08-18
Classification: H04L,H04M

Abstract:
1. A system for collecting information associated with a telephonic communication made through a voice over Internet Protocol (VoIP) system by dynamically integrating a plurality of end user software applications comprising: a VoIP-enabled client device associated with an end user; a hosted VoIP private branch exchange (PBX) in electronic communication with the VoIP-enabled client device for handling and managing the end user's side of a telephonic communication; a client side integration proxy in electronic communication with the hosted VoIP PBX through an application programming interface (API) of the hosted VoIP PBX, the client side integration proxy comprising: a data store containing data obtained from the hosted VoIP PBX for each telephonic communication handled and managed by the hosted VoIP PBX, the data store being in electronic communication with the client side integration proxy; and software executing on the client side integration proxy for: