Patent ID: 8744861
Filing Date: 2014-06-03
Classification: H04M

Abstract:
1. A computer-implemented method for invoking a tapered prompt comprising a plurality of prompt elements, each prompt element comprising a voice component and a non-voice component, the method comprising acts of: selecting a first voice style for the voice component of a first prompt element in the plurality of prompt elements of the tapered prompt, wherein the voice component of the first prompt element solicits requested information from a user; selecting, in conjunction with selecting the first voice style, a first non-voice style for the non-voice component of the first prompt element, wherein the non-voice component of the first prompt element solicits the same requested information as the voice component of the first prompt element; receiving voice input provided by the user in response to the first prompt element; using at least one processor to process the voice input to determine whether the user provided the requested information; and in response to determining that at least some of the requested information was not provided by the user, selecting a second voice style for the voice component of a second prompt element of the tapered prompt, and selecting, in conjunction with selecting the second voice style, a second non-voice style for the non-voice component of the second prompt element, wherein: