Patent ID: 8489735
Filing Date: 2013-07-16
Classification: G06F,G06Q

Abstract:
1. An apparatus for cross process integration (PI) component monitoring, comprising: a memory to store computer program instructions; and a processor coupled to the memory to execute the computer program instructions to: provide a central dashboard for PI domain being connected to a plurality of PI components of the PI domain, the central dashboard to receive diagnostic data pushed by diagnostic agents running on the plurality of PI components and message flow data pulled from the plurality of PI components; integrate the central dashboard to system monitoring by collecting performance related metrics data; integrate the central dashboard to incident management by providing a context sensitive support ticket creation, the context sensitive support ticket creation automatically copying data to a ticket being created; integrate the central dashboard to notification management by providing a context sensitive notification message creation, the context sensitive notification creation automatically copying data to a notification message being created; provide a set of navigation links on the central dashboard according to an analysis context, wherein the analysis context includes the PI components and their respective underlying technical systems, the set of navigation links include at least one link from the central dashboard to show a system hierarchy of a respective underlying technical system, the system hierarchy comprises a top level showing the respective technical underlying system, a middle level showing server nodes and a bottom level showing technical boxes, and the set of navigation links include at least one link from the central dashboard to show elements of the respective underlying technical system's runtime stack; forward an alert automatically when an incident occurs; wherein the central dashboard displays the collected message flow data in a message monitor; and wherein the message monitor provides a message filter and a message error monitor, a message backlog monitor and a message flow monitor.