Patent ID: 9185218
Filing Date: 2015-11-10
Classification: H04M

Abstract:
1. A computer-implemented method to administer an outbound automated call from a call center, comprising: starting, by a playback module, playback of an automated message during the outbound automated call from a caller to a callee, wherein the message comprises a first portion having a first level of importance and a second portion having a second level of importance, wherein the second level of importance is greater than the first level of importance; detecting, by a detection module, that the callee has disconnected the outbound automated call; stopping, by the playback module, playback of the message; determining, by a determination module, whether the second portion of the message has been played; if the second portion of the message has not been played, administering the outbound automated call by: rescheduling, by a scheduling module, the outbound automated call; determining a time within the message to begin playback of the message during a rescheduled outbound automated call; initiating an outbound call, by the playback module, at the rescheduled time; and playing the message starting at the determined playback time; and indicating, by a notification module, the outbound automated call as having been delivered if the second portion of the message has been played.