Patent ID: 9031558
Filing Date: 2015-05-12
Classification: G06Q,H04W

Abstract:
1. A system, comprising: a micro-cell base station subsystem located at a premises of an enterprise, the micro-cell base station subsystem comprising: a softswitch located outside the premises and configured to be coupled to the packet data network for communications with the micro-cell base station subsystem, to enable mobile station registration with the macro cellular network through the micro-cell base station subsystem; and a customer management server located outside the premises, and configured to respond to identification of a mobile station upon registration with the softswitch through the micro-cell base station subsystem by communicating personal information including at least one of gender, age, location, purchase history and interaction history with service contacts about a customer associated with the identified mobile station to a mobile personnel terminal located at the premises, the mobile personnel terminal configured for use by personnel of the enterprise located at the premises to review the personal information about the customer for an interaction of the personnel with the customer while the customer is located at the premises.