Patent ID: 7796984
Filing Date: 2010-09-14
Classification: H04Q,H04W

Abstract:
1. A network system for communicating error details to a telecommunications operator, the network system comprising: a wireless device enabled to use one of a SIP protocol and a USSD messaging service, the wireless device capable of transmitting a message over a wireless network, the message being related to poor quality of one of a voice, video, audio, and multimedia resource, the message comprising a tag created by a user to signify a problem with a resource, the tag initiated by entering a predefined code within a certain period of time of the problem with the resource, the message including resource information that is available at the time including a date and a time, a client phone number, a model of the wireless device, an identification of the resource, and an error code indicating the resource as one of incompatible with the wireless device and offensive to the user; an Application Server on the wireless network that is capable of receiving the message, the Application Server including a Service Control Point on the wireless network; and a database containing additional information about the resource, capable of sending the additional information about the resource to the Application Server, wherein the Application Server is configured to combine the message with the additional information from the database and compile a report and refund money to the user based upon the problem with the resource.