Patent ID: 8379827
Filing Date: 2013-02-19
Classification: H04M

Abstract:
1. A method to be executed at least in part in a computing device for facilitating a call in an enhanced communication system, comprising: receiving a request from a caller for initiating a communication session; determining a subscriber of the enhanced communication system for receiving the requested communication session; determining at least one other recipient subscriber to whom the communication session request is to be redirected based on at least one from a set of: a system default rule, a recipient predefined rule, and an action by the recipient; redirecting the communication session request to the at least one other recipient subscriber; providing service invocation information comprising at least one from a set of: information associated with the requesting caller, a redirection path of the communication session request, a subject matter of the requested communication session, and a reason for the redirection at each stage of the redirection to the at least one other recipient as the communication session request is being redirected, wherein the service invocation information is provided to the at least one other recipient through one of serial and parallel forking, and wherein the service invocation information is employed to present a graph of a redirection path of the communication session request to each recipient; and providing the service invocation information associated with the redirected communication session request to the requesting caller.