Patent ID: 7395227
Filing Date: 2008-07-01
Classification: G06Q

Abstract:
1. A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising: a system settings module, the system settings module permitting the salesperson to set up at least one target and to associate with at least one customer; a channel monitor, the channel monitor enabling an on-line communication channel between the salesperson and the at least one customer, the channel monitor analyzing the content of communications on the on-line communication channel for ones of the communications that are with the at least one customer associated with the salesperson and that include content matching the at least one target set up by the salesperson; the channel monitor generating notifications to the salesperson for the ones of the communications; a report generator, the report generator receiving a query from the salesperson and reporting ones of the communications matching of parameters of the query; and a first authorization unit, the authorization unit requesting customer information prior to permitting access to the on-line communication channel.