Patent ID: 8804940
Filing Date: 2014-08-12
Classification: G06F,H04M

Abstract:
1. An apparatus comprising: a networked contact center including a plurality of platforms configured and arranged for hosting a plurality of tenants and including a plurality of data locations associated with the plurality of tenants, each of the plurality of data locations configured and arranged for storing data; at least one computer circuit configured and arranged to perform operations for hosting at least one tenant of the plurality of tenants on a first of the plurality of platforms and having another computer circuit configured and arranged to replicate said operations for hosting on at least a second of the plurality of platforms, wherein one of the computer circuits is arranged as an active platform while the other of the computer circuits is arranged as an inactive platform with the inactive platform being arranged to relieve the active platform for hosting said at least one tenant when the active platform is nonresponsive; and wherein said at least one computer circuit is further configured and arranged for identifying an association of at least one of the plurality of data locations with the at least one tenant, for performing operations for uploading tenant configuration data on the associated at least one of the plurality of data locations, and for receiving a message associated with a communication from the at least one tenant, wherein in response to and based on an indication that the first of the plurality of platforms is not fully responsive, at least one platform from the at least second of the plurality of platforms provides services for hosting.