Patent ID: 8719369
Filing Date: 2014-05-06
Classification: H04M

Abstract:
1. A method, comprising: generating a plurality of personalized prompts, each of the plurality of prompts related to one of a plurality of elements by: generating an indexed prompt file (IPF) comprising one or more of the plurality of personalized prompts; mapping one or more fields associated with a target phone number to one or more of the plurality of personalized prompts, wherein the one or more fields include individual information associated with the target phone number; generating a prompt script file, including one or more prompt script specifications, each of the one or more prompt script specifications including a list of rules for generating an outgoing message using one or more of the plurality of personalized prompts in the IPF file; generating a call to the target phone number; and based on the response to the call, selecting one of the prompt script specifications from the prompt script file to generate a personalized outgoing message.