Patent ID: 6694367
Filing Date: 2004-02-17
Classification: H04L,Y10S

Abstract:
A communication connectivity initialization and verification system comprising:at least one on-line center having access to service software at a centralized facility so as to service in-field product remotely; a plurality of subscribing stations, each having a computer operable with an in-field product; a communication link connecting the on-line center to a subscribing station upon an initiation instruction; wherein upon connecting the on-line center to one of the subscribing station via the communication link, the on-line center receives input from the subscribing station specifying customer data and a product profile and sends a configuration module to the subscribing station to configure the subscribing station to automatically receive service/maintenance software thereafter to update operating software of the in-field product automatically; and wherein the configuration module causes the subscribing station computer to reconnect to the on-line center after a disconnection and transfer a data file for error checking at the on-line center and to initiate a test a predetermined time after disconnection; the on-line center flags a call back success if the on-line center receives a call back within the predetermined time, otherwise, flags a call back failure.