Patent ID: 8913982
Filing Date: 2014-12-16
Classification: H04W

Abstract:
1. A system for effecting special treatment of an increased volume of emergency service calls originating from a locus; emergency service calls originating from an area including said locus ordinarily being routed to a first emergency service answering position; the system comprising: (a) a geographic mapping unit to effect display of an electronic map of said area including said locus; (b) a polygon managing unit to effect designation by an operator of a temporary region substantially surrounding said locus by drawing a special treatment polygon on said electronic map when a predetermined increased volume of emergency service calls is detected; said polygon managing unit coupled with said geographic mapping unit; at least one of said geographic mapping unit and said polygon managing unit being coupled with an emergency telephone network handling said emergency service calls; and (c) a call routing unit coupled with said emergency telephone network and coupled with at least one of said geographic mapping unit and said polygon managing unit; said call routing unit providing alternate call routing to at least one other emergency service answering position than said first emergency service answering position of said emergency service calls originating in said temporary region substantially while said temporary region is designated.