Patent ID: 7551565
Filing Date: 2009-06-23
Classification: H04L,H04M

Abstract:
1. A method, comprising: establishing a communication session over which streaming media travels in real time as packets over a network, the communication session being established using a device having an input through which real time information about the communication session is entered; receiving an indication of a quality problem with the streaming media traveling over the network in the communication session, the quality indication being provided in real time from the input of the device being used in the communication session when the quality problem is experienced by a user of the device; receiving from the device input during the communication session, a semantic indication associated with the quality indication for the communication session, the semantic indication comprising information related to an occurrence of the quality problem during the communication session; selecting network parameters for collection based upon the received quality and semantic indications; acquiring the selected network parameters for the communication session; and providing the acquired network parameters, the quality indication, and the semantic indication for determination of a source of the quality problem.