Patent ID: 7930253
Filing Date: 2011-04-19
Classification: G06Q,H04L

Abstract:
1. A method for correlating a user's use of a website with a user's phone call to a customer service agent for a business, where the phone call to the customer service agent is made independent of the website, the method comprising: for each user that accesses the website, transmitting a webpage to the user that visibly displays a unique ID, where the unique ID is unique to the user's web browser, and where the unique ID is generated without obtaining information that identifies the user personally; storing a record of the unique IDs that have been displayed to users in a webpage; in response to a user telephoning a customer service agent for the business independent of the website, obtaining the user's unique ID from the user; and correlating the user's call to the customer service agent with the users' use of the website using the user's unique ID.