Patent ID: 8332267
Filing Date: 2012-12-11
Classification: G06Q

Abstract:
1. A process for supporting computing infrastructure, the process comprising a first computer system providing at least one support service for at least one of creating, integrating, hosting, maintaining, and deploying computer-readable code in a second computer system comprising a processor, said computer-readable code containing instructions, wherein said instructions, when carried out by a processor of said second computer system, implement a method of adjudicating measurement data and evaluating service levels in real time, said method comprising the steps of: said second computer system receiving a first adjudication instruction, said first adjudication instruction associated with a service level obligation specified by a service level agreement (SLA) between a provider of a computing service and a requester of said computing service, said service level obligation having a target value specified by said SLA, wherein said first adjudication instruction specifies a start time and an end time for an exclusion period during which an outage of said computing service is planned; said second computer system receiving a plurality of measurement data points, wherein said receiving said plurality of measurement data points includes receiving a first measurement data point of said plurality of measurement data points; said second computer system adjudicating each measurement data point of said plurality of measurement data points in response to each measurement data point being received at said second computer system via said receiving said plurality of measurement data points, said adjudicating including automatically applying in real time said first adjudication instruction to said first measurement data point in response to said receiving said first measurement data point, wherein said automatically applying includes: second computer system evaluating a service level attainment of said computing service subsequent to said automatically applying, said evaluating being based on said first adjudicated measurement data point indicating said start of said period of not counting said down time of said computing service even though said computing service is determined to be down, and said evaluating including calculating said service level attainment and comparing said service level attainment to said target value.