Patent ID: 6256381
Filing Date: 2001-07-03
Classification: H04M,H04Q

Abstract:
A data record and telephone call handling system for use with a telephone network and a data network, said data record and telephone call handling system comprising:a first call connector configured to receive and route telephone calls originating with call origination devices;a first telephone call receiver associated with said first call connector, said first telephone call receiver configured to receive telephone calls from said first call connector originated by said call origination devices;data records, each associated with one of said originating telephone calls originated by one of said call origination devices;an assignment processor configured to assign a transfer routing telephone number to each of said data records to produce a first assignment;a second call connector configured to receive and route telephone calls from said first call connector, said second call connector being associated with said assigned transfer routing telephone number;a call processor associated with said first call connector, said call processor configured to use said assigned transfer routing telephone number to initiate a call processor controlled telephone call via the telephone network to said second call connector while said originating call origination device remains connected via said originating telephone call to said first call connector, said call processor configured to include said originating call origination device in said call processor controlled telephone call;a second telephone call receiver associated with said second call connector, said second telephone call receiver configured to receive telephone calls from said second call connector including said call processor controlled telephone call; andan access processor associated with said second call connector, said access processor configured to use said assigned transfer routing telephone number and said first assignment to access said data record associated with said originating telephone call.