Patent ID: 9055149
Filing Date: 2015-06-09
Classification: G06Q,H04M

Abstract:
1. An apparatus for initiating a voice call-back sequence using image technology, comprising: an image sensor capable of capturing an image; a processor configured to execute a device application, wherein execution of the device application causes the apparatus to: send a request to a communication system in a data format for a list of active providers, and receive a list of a plurality of active providers; send a request to the communication system in a data format for an identification of active queues associated with at least one of the plurality of active providers, and receive an identification of the active queues; sends data related to the captured image to the communication system, wherein the data related to the captured image is relevant to at least one of identification of active queues and identification of active providers; and sends a confirmation in a data format for a voice call-back to the communication system.