Patent ID: 7180985
Filing Date: 2007-02-20
Classification: H04M

Abstract:
1. A method of aggregating interactive voice response services from a plurality of interactive voice response systems comprising: for at least one caller, storing within a master interactive voice response system caller-specific service information for accessing and interacting with a plurality of different interactive voice response systems that each provide at least one service, wherein the master interactive voice response system responds to a single caller-supplied input by forwarding a composite query corresponding to a sequentially related set of commands from the at least one caller to at least one of the plurality of interactive voice response systems, the sequentially related set of commands causing the at least one interactive voice response system to execute at least one service through a sequence of queries and responses based upon the caller-specific service information; receiving a call from the caller to the master interactive voice response system; receiving an input from the caller over the call to the master interactive voice response system, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems; accessing the interactive voice response system corresponding to the identified service through the master interactive voice response system on behalf of the caller; submitting the composite query from the at least one caller to the interactive voice response system; retrieving information from the interactive voice response system with the master interactive voice response system; and providing the retrieved information to the caller from the master interactive voice response system.