Patent ID: 8549639
Filing Date: 2013-10-01
Classification: G06F,H04L

Abstract:
1. A non-transitory computer-readable storage medium in a customer relationship management system for managing a communication network, the storage medium comprising computer instructions for: selecting an Internet Protocol address to analyze; monitoring for malicious events originating from the Internet Protocol address; detecting a malicious event at the Internet Protocol address; providing a record of the malicious event in account information corresponding to a user associated with the Internet Protocol address; restricting access to the communication network for the user associated with the Internet Protocol address based on detection of the malicious event at the Internet Protocol address; after restricting access to the communication network, determining that a device of the user corresponding to the Internet Protocol address comprises out-of-date software operating on the device of the user violating terms of service for accessing the communication network; in response to determining that the device violates the terms of service for accessing the communication network, providing a first notification to the user regarding violation of the terms of service, instructions to the user on mitigating violation of the terms of service, a second notification to the user that access to the network for the user is restricted, and an option to the user to remedy the malicious event; receiving a request from the user to remove a restriction of access to the communication network for the user associated with the Internet Protocol address; and in response to receiving the request: