Patent ID: 8442844
Filing Date: 2013-05-14
Classification: G06Q

Abstract:
1. A method of facilitating warranty monitoring and claims processing comprising: providing a warranty monitoring and claims processing software program associated with a warranty monitoring and claims processing system to a mobile device associated with a first user; providing to the first user from the warranty monitoring and claims processing software program, instructions directing the first user regarding how to select some or all items to be monitored from a one or more purchase receipts; receiving at the warranty monitoring and claims processing software program, a first image wherein the first image is taken using the first user's mobile device and the first image includes a picture of one or more purchase receipts of one or more items purchased by the first user at a first merchant; determining at least in part from the first image by the warranty monitoring and claims processing system, a first list of one or more items purchased by the first user at the first merchant wherein the first list of purchased items includes a purchase price per item; recording in computer readable memory, the first list of purchased items; determining at least in part from the first image by the warranty monitoring and claims processing system, a first user selection of one or more items from the first list of purchased items; determining, for each item selected from the first list of purchased items, if there is at least a one low price guarantee period, and if there is at least one low price guarantee period, then determining a duration for each of the said low price guarantee periods at least in part by accessing (a) information recorded in the warranty monitoring and claims processing system computing device, (b) over a data network coupled to the warranty monitoring and claims processing system computing device information stored by the first merchant (c) over the data network coupled to the warranty monitoring and claims processing system computing device information stored by a low price guarantee provider, (a) and (b), (a) and (c), (b) and (c), or (a) and (b) and (c); recording in computer readable memory, for each item selected, the determined one or more low price guarantee periods; providing by the warranty monitoring and claims processing system computing device, a user interface wherein the first user can view a low price guarantee status for each item selected from the first list of purchased items wherein the low price guarantee status includes a current position within the low price guarantee period if at least one of the low price guarantees for the selected item is currently active; receiving at the warranty monitoring and claims processing system, a second image wherein the second image is taken using a mobile device of a second user and the second image includes a picture of one or more purchase receipts of one or more items purchased by the second user at the first merchant or at a second merchant; determining at least in part from the second image by the warranty monitoring and claims processing system, a second list of one or more items purchased by the second user at the first merchant or at a second merchant wherein the second list of purchased items includes a purchase price per item; recording in computer readable memory, the second list of purchased items; comparing by the warranty monitoring and claims processing system computing device, the purchase price for each selected item from the first list of purchased items if at least one of the low price guarantees for the selected item is currently active wherein the comparison is based at least in part on prices of the selected items at the first merchant, at the second merchant, or at a third merchant; providing by the warranty monitoring and claims processing system computing device, a low price guarantee notification to the first user if a one or more of the comparisons detects that a selected item from the first list of purchased items was purchased by the first user at a higher price than the prices of the selected items at the first merchant, at the second merchant, or at a third merchant during one or more of the associated low price guarantee periods; providing by the warranty monitoring and claims processing system computing device, a claim processing instruction to the first user for the one or more of the selected items from the first list of purchased items that are offered at a lower price wherein the claim processing instruction directs the first user regarding how to provide the claim processing instruction response; receiving at the warranty monitoring and claims processing system computing device, the claim processing instruction response from the first user for the one or more of the selected items from the first list of purchased items that are offered at a lower price; and transmitting to at least one of the low price guarantee providers from the warranty monitoring and claims processing system computing device, a low price claim for the one or more selected items from the first list of purchased items that are offered at a lower price wherein the transmission includes at least in part identification of the first user, the one or more selected items, and the lower prices.