Patent ID: 8037128
Filing Date: 2011-10-11
Classification: G06Q

Abstract:
1. One or more computer-readable non-transitory storage media embodying software operable when executed to: use a comment icon viewable on a particular web page of a website to solicit one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; receive the one or more page-specific open-ended comments concerning the particular web page from the user; and obtain background data concerning a computer system of the user or a web session of the user, but not directly concerning the particular web page, for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page, the background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user, wherein the background data indicates one or more aspects of the computing environment of the user and comprises one or more of: