Patent ID: 9225716
Filing Date: 2015-12-29
Classification: G06F,G06Q,H04L

Abstract:
1. A computer-implemented method for authenticating users to obtain services, the method comprising: displaying a login page on a display by a mobile application of a mobile device associated with a user for logging onto a support center over a network, wherein the login page includes a first login option and a second login option, wherein one of the first login option and the second login option is a primary login option while the other login option is a secondary login option, which have been previously configured by the user of the mobile device as login preferences, and wherein the login preferences are stored in a user profile of the user in the support center during a previous login registration with the support center, and wherein when the login page is displayed, the mobile application is configured to communicate with the support center to retrieve the login preferences and to display the login page in accordance with the login preferences; in response to a user selection of the first login option, in response to a user selection of the second login option, upon having been successfully authenticated by the support center based on at least one of the first and second login options, establishing a communication session with a support agent associated with the support center for support services of a product associated with the user.