Patent ID: 8122084
Filing Date: 2012-02-21
Classification: G06Q

Abstract:
1. A method for facilitating communications in an enterprise using a processor, the method comprising: defining communities within the enterprise; associating collaborative conversation channels with the communities wherein the collaborative conversation channels are respectively associated with specific ones of the defined communities; providing a member of a specific one of the defined communities with access to the respective one of the collaborative conversation channels through a user interface, with each one of the collaborative conversation channels having an associated set of message types that is based on a topic of the specific one of the defined communities and a role of the member within the specific one of the defined communities, the associated set of message types corresponding to a plurality of different message templates; receiving, through the user interface, a request to send a message having a selected message type within a selected one of the collaborative conversation channels, wherein the selected message type is selected at the user interface; presenting one of the message templates that corresponds to the selected message type; filtering the message according to the selected message type and according to filter profiles corresponding to the role of the member; and sending the message having the selected message type through the selected one of the collaborative conversation channels.