Patent ID: 6907111
Filing Date: 2005-06-14
Classification: H04M

Abstract:
1. A network for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising: a switch in communication with a telecommunications device associated with the telecommunications user for detecting a first trigger specific to the first service in response to a first communication from the telecommunications device, for routing the first communication to an operator services system in response to detection of the first trigger, and for detecting a second trigger specific to the second service in response to a second communication from the telecommunications device; and an intelligent resource server in communication with the switch for receiving via the switch the first communication from the operator services system with a message including information regarding a party requested by the telecommunications user from the operator services system, for playing an audible message for the telecommunications user in response to receiving the first communication, the audible message containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message by digitizing the telecommunications user's response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords, and wherein the intelligent resource server is also for receiving the second communication from the telecommunications device via the switch, for playing a second audible message for the telecommunications user in response to receiving the second communication, the second message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user.