Patent ID: 8086482
Filing Date: 2011-12-27
Classification: G06Q

Abstract:
1. A non-transitory computer readable storage medium for storing instructions that, when executed by a processor, cause the processor to perform a method for displaying performance information to an agent, the method comprising the steps of: receiving information identifying the agent by the processor; in response to the receiving, retrieving performance information for the agent stored in a storage device, the performance information comprising: in response to instructions from the processor, displaying on a display device a graphical representation to the agent, the graphical representation comprising the agent performance level in combination with the plurality of base pay levels; and automatically applying by the processor a calculated compensation adjustment to a current compensation level provided to the agent based on the agent performance level, one of the plurality of base pay levels, and a compensation rule stored in the storage device, wherein the compensation rule indicates a first period of time over which an agent must achieve one of the plurality of performance levels to change the current compensation level provided to the agent, and a second period of time over which an agent must achieve a higher one of the plurality of performance levels to change the current compensation level provided to the agent.