Patent ID: 8166311
Filing Date: 2012-04-24
Classification: H04L

Abstract:
1. A computer-assisted method for authenticating at least one service-related communication with a technician in a telecommunications system, the method comprising: receiving by an application a password and a user identification from an access device employed by the technician; in response to receiving the password and the user identification, requesting a token by the application, the application performing an application program interface call to security software stored on an authentication server; receiving a token from the authentication server by the application; combining by the application the token with the password to form a combined authentication password by the application, wherein combining concatenates the token with the password; in response to combining the token with the password, providing by the application the user identification and the combined authentication password to the authentication server to be authenticated through at least a technician server, wherein after providing the user identification and the combined authentication password to the authentication server to be authenticated, providing an indication of one of the following: authentication and rejection for access to the telecommunications system; and permitting access by the technician to the telecommunications system subject to an authentication of at least the combined authentication password, wherein permitting access by the technician comprises: