Patent ID: 6510414
Filing Date: 2003-01-21
Classification: G10L,H04M

Abstract:
A speech recognition assisted data entry system comprising:a speech recognition system comprising a speech recognition application operable to be activated by a call center agent, the activated speech recognition application operable to receive data from a caller and convert the data to recognizable characters; a converted cache operable to store the recognizable characters; a set of recognition rules operable to be applied by the speech recognition system to the recognizable characters in the converted cache to automatically determine the recognizable characters corresponding to a data entry field of a data entry application; and a control system operable to: receive a first selection of a first data entry field from the call center agent; direct the speech recognition application to capture a first set of recognizable characters corresponding to the first data entry field in response to the first selection; receive a second selection of a second data entry field from the call center agent; and direct the speech recognition application to capture a second set of recognizable characters corresponding to the second data entry field in response to the second selection.