Patent ID: 9148353
Filing Date: 2015-09-29
Classification: G06Q,H04L

Abstract:
1. A computer-implemented method for correlating computing problems referenced in social-network communications with events potentially responsible for the same, the method being performed by a computing device comprising at least one processor, the method comprising: providing a social-network feedback application hosted by a third party that enables users to generate messages that express frustration with computing problems and post the messages in real time to a social-network service; detecting a plurality of user communications generated via the social-network feedback application that reference at least one computing problem experienced by a plurality of users, wherein each of the plurality of user communications express general frustration with a corresponding computer without providing specific technical details of the computing problem; aggregating the plurality of user communications; analyzing the aggregated user communications by: correlating, based on the analysis of the aggregated user communications, the computing problem referenced in the user communications with the identified event that is potentially responsible for the computing problem.