Patent ID: 7483948
Filing Date: 2009-01-27
Classification: G06Q,H04L,Y10S

Abstract:
1. In a system that processes incoming user electronic mail (email) messages and sends response messages, a computer program product tangibly embodied in a computer-readable medium, the computer program product comprising instructions that, when executed, perform a method for replying to a user email message sent from a user email address, the method comprising: receiving, in a system, a user email message from a user email address, the user email message comprising particularized subject matter; creating a first response message that is responsive to the particularized subject matter of the user email message, and storing the first response message; creating a second response message that is associated with the first response message and that causes an indication to be received by the system after the second response message is accessed from the user email address; sending the second response message to the user email address; receiving the indication after the second response message is accessed from the user email address; after receiving the indication, making a determination to send either the stored first response message or to re-create the first response message and send the re-created response message, wherein the re-created response message is different than the stored first response message; and based on the determination, sending either the stored first response message or the re-created response message to the user email address.