Patent ID: 6311162
Filing Date: 2001-10-30
Classification: G06Q,G07C

Abstract:
A lay person interactive symptomatic recording device for standardizing and compiling symptoms of a product sensed by the lay person and generating a comprehensive standardized chart of symptoms for a service provider, the recording device comprising:a query generator;a presentation device that receives and presents an initial query generated by the query generator to the lay person, the presentation device also receives and presents at least one next query generated by the query generator;an input device allowing the lay person to respond to the queries presented on the presentation device;a compiler coupled to the input device to compile the received responses; andan output device coupled to the compiler to prepare a standardized chart of the symptoms of a product based on the compiled responses for use by a service provider, the standardized chart providing sufficient information so the lay person does not need to have direct communication with the service provider when leaving the product with the service provider;wherein the query generator is coupled to the presentation device to generate the initial query and send the initial query to the presentation device, the query generator is coupled to the input device to receive responses to the queries from the input device and generate at least one next query based on the received response, and at least one of the next queries is related to a symptom sensed by the lay person.