Patent ID: 7873940
Filing Date: 2011-01-18
Classification: G06Q

Abstract:
1. A method of enabling plug-and-play automation of IT service management processes, the method performed by at least one computer taking steps of: encoding each of the IT service management processes as a plug-and-play package, wherein each plug-and-play package is configured to be plugged into IT technology stacks of different organizations and played by the IT technology stacks to automate the IT service management processes wherein the IT technology stacks comprise a workflow engine, a forms framework, a knowledge framework, and an artifact store, wherein each plug-and-play package is in the form of declarative code, and wherein the declarative code, when interpreted by the IT technology stacks, causes the forms framework and the knowledge framework to interact to perform at least a portion of the IT service management processes, and wherein the declarative code of at least one of the plug-and-play packages comprises a first portion of declarative code compatible with and capable of configuring a first IT stack component, and comprises a second portion of declarative code compatible with and capable of configuring a second IT stack component that is separate and autonomous from the first IT stack component, and wherein the declarative code of the at least one of the plug-and-play packages is configured to cause the first IT stack component and the second IT stack component to automate different parts of the IT service management processes; and making the packages available to the organizations.