Patent ID: 6353446
Filing Date: 2002-03-05
Classification: H04L

Abstract:
A computer program product for providing assistance to a service person in managing an enterprise network, the enterprise network comprising a plurality of user computers, a help desk server, and a network visibility server, said computer program product comprising:computer code for providing a browser-based help desk window at any of the user computers, said browser-based help desk window providing an interface between the service person at the user computer and the help desk server; computer code for allowing the service person to customize said browser-based help desk window by embedding a network visibility link therein; and computer code for launching a browser-based network visibility session between the service person and the network visibility server upon activation of said embedded network visibility link; whereby the service person may use said browser-based help desk window at any of the plurality of user computers having a browser capability, and whereby the service person may also launch said network visibility session from the user computer for investigating network visibility problems therefrom.