Patent ID: 6668281
Filing Date: 2003-12-23
Classification: G06F,G06Q

Abstract:
A computer-implemented method for performing workflow comprising the steps of:(1) receiving a first message from an originator via an electronic reception means; (2) storing said first message in a first database subsystem; (3) processing said first message to generate a proposed reply message by performing unsupervised classification, said processing including assignment of properties of said message using natural language processing, said properties including an author attitude, issues presented, requests presented, an author type, and an author education level; (4) storing said reply message in said first database subsystem; (5) selecting and extracting said first message and said reply message from said first database subsystem; (6) transferring said extracted first message and extracted reply message to one or more workflow database subsystems; and (7) transmitting said reply message to said originator via an electronic transmission means.