Patent ID: 7257741
Filing Date: 2007-08-14
Classification: G06F

Abstract:
1. A method of providing troubleshooting assistance for use of a communications device of a computer system, comprising: at the computer system, utilizing a computer-implemented application to perform one or more checks on the communications device; at the computer system, utilizing the computer-implemented application to detect from the one or more checks whether there is a problem related to operation of the communications device that a re-start may solve; at the computer system, utilizing the computer-implemented application to initiate the re-start of the communications device upon detecting that there is a problem that the re-start may solve; at the computer system, utilizing the computer-implemented application to detect whether the re-start of the communications device solved the problem; and at the computer system, utilizing the computer-implemented application to re-set the communications device upon detecting that the re-start failed to solve the problem.