Patent ID: 6418440
Filing Date: 2002-07-09
Classification: G06F

Abstract:
A computer based automated method for generating a dynamic human-machine dialogue comprising the steps of:receiving user profile information for a user; receiving a user request comprising at least one topic of interest; retrieving from an external database at a first point in time, a first set of documents comprising information relating to the at least one topic of interest; generating a user-customized human-machine dialogue based in part on the user profile information and in part on the information comprised in said first set of documents, said user-customized human-machine dialogue including an automatically generated dialogue flow specification; retrieving from the external database at a second point in time later than said first point in time, a second set of documents comprising information relating to the at least one topic of interest, the information comprised in said second set of documents having at least one difference from the information comprised in said first set of documents; and automatically modifying the dialogue flow specification of the human-machine dialogue based on the information comprised in said second set of documents so that said dialogue has a new organizational form that includes a set of latest services requested by the user, new information content downloaded from the external database, and a new grammar that specifically addresses said at least one difference.