Patent ID: 9210255
Filing Date: 2015-12-08
Classification: H04M

Abstract:
1. A computer-implemented method comprising: determining, by one or more computing devices, quality-of-service information associated with a first participant in a first electronic call; storing, by the one or more computing devices, the quality-of-service information in a quality-of-service history database, wherein the quality-of-service information includes one or more geographical regions designated with a quality-of-service score, based upon, at least in part, a quality-of-service threshold value set by a user; and determining, by the one or more computing devices, a likelihood of quality-of-service issues associated with a second electronic call including determining a likelihood of when the quality-of-service issues will begin and a likelihood of when the quality-of-service issues will resolve, including an estimated amount of time until the quality of service issues begin and an estimated amount of time until the quality-of-service issues resolve, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database, wherein determining the likelihood of quality-of-service issues associated with the second electronic call is based upon, at least in part, determining a predicted second location of a second participant based upon, at least in part, a current location of the second participant and a trajectory of expected movement from the current location.