Patent ID: 9025758
Filing Date: 2015-05-05
Classification: G06Q,H04M

Abstract:
1. An apparatus for matching, bridging and settling a call transaction between one or more tagged consumers with one or more tagged experts comprising: one or more databases storing a plurality of consumer records, and a plurality of expert records, wherein each of the plurality of expert records includes a tag having one or more profile searchable characteristics, said one or more databases being accessible via a logical and presentation layer of a hypertext transport protocol compatible device; a processor coupled to the one or more databases; and a non-transitory computer readable media having stored thereon instructions causing the processor to establish: a business logic layer to ensure that only authorized consumers may enter requests that can be matched to said searchable characteristics of each expert; a business logic layer to permit matched participants to schedule or manually initiate a time to be bridged on a telephone call; an interactive voice response layer and call bridging layer to bridge a consumer and an expert via a telephony connection; a business logic layer to reconnect each party if a call is dropped prior to completion; a user interface layer to enable consumers or experts to create a personal profile and tag such profile with one or more searchable characteristics; an application programming interface integration layer to tag experts or consumer profiles with characteristics designated by an external application; a user interface layer to prevent consumer and experts from having direct contact information for each other; and an automated billing, settlement, and disbursement layer to ensure each party is billed or paid on each transaction.