Patent ID: 8818833
Filing Date: 2014-08-26
Classification: G06Q

Abstract:
1. A method for displaying a list of service requests from multiple service request systems on a single display, said method comprising: a computer processor receiving a service inquiry from a browser to which a technician is interfaced at a computer comprising the browser, said computer processor being comprised by a gateway manager, said service inquiry requesting a list of services assigned to the technician for being performed by the technician; in response to said receiving the service inquiry, said processor formulating and sending a service request status message to a plurality of service ticketing systems, said service request status message requesting service tickets specifying the services assigned to the technician; after said sending the service request status message, said processor receiving the service tickets from the service ticketing systems, each service ticket specifying a different service of the services assigned to the technician; said processor merging the received service tickets into a response list of tickets; said processor sorting the tickets in the response list by sort parameters to generate multiple sorted ticket request lists; and said processor storing the multiple sorted ticket request lists in a cache memory at the gateway manager for subsequent display to the technician of a sorted ticket request list of the multiple sorted ticket request lists, wherein the multiple sorted ticket request lists are concurrently stored in the cache memory.