Patent ID: 8204204
Filing Date: 2012-06-19
Classification: H04M

Abstract:
1. At least one non-transitory computer readable medium that stores a set of executable instructions for providing an interactive voice response (IVR) service accessible by a calling party over a communication system, the set of executable instructions, when executed by at least one processor, directing the at least one processor to perform acts of: retrieving historical information about the calling party; determining previously rendered telecommunications services for the calling party based on the historical information and flagging the previously rendered telecommunications services as being restricted; presenting selections of additional telecommunications services distinct from the previously rendered telecommunications services and denying presentation of the previously rendered telecommunications services; receiving a designation of one of the selections; routing the calling party to a service center that provides at least a designated additional telecommunications service that corresponds to the designation and suppressing routing between the calling party and a service center that provides the previously rendered telecommunications services and does not provide any of the additional telecommunications services.