Patent ID: 7937274
Filing Date: 2011-05-03
Classification: G06Q,H04M

Abstract:
1. A computerized method for selecting a calling campaign for an answered call, said method comprising the steps of: providing a plurality of unique telemarketing campaigns; storing by a host computer said campaigns and one or more messages associated with each campaign; storing by said host computer a call list comprising at least one entry, each said entry comprising a consumer name, screening information, and a telephone number, wherein said entries have not been assigned to any of said campaigns; placing from said host computer a telephone call using a predictive dialer to one said entry from said call list; monitoring by said host computer said telephone call to determine when said call is answered by an answering consumer thereby resulting in an answered call; announcing from said host computer the consumer name from the call list to the answering consumer for verification that the consumer name from the call list is the same as the answering consumer's name; accepting by said host computer input from the answering consumer that (1) the answering consumer's name is the same as the consumer name from the call list or (2) the answering consumer's name is not the same as the consumer name from the call list; accepting by said host computer a replacement consumer name and updating by said host computer the consumer name on the call list if (2); selecting from said host computer a campaign for said answered call if (1), wherein said selection is made according to said screening information associated with said entry and stored within said call list; prompting from said host computer the answering consumer to verify screening information or input new screening information if (2); accepting by said host computer input from the answering consumer and storing by said host computer new screening information if (2); and selecting from said host computer a campaign for said answered call based on said screening information.