Patent ID: 9036809
Filing Date: 2015-05-19
Classification: H04M

Abstract:
1. A computer-implemented method, comprising: connecting, by a conference bridge, a translator to a conference holding area; receiving a personal identification number (PIN) of the translator; transmitting the translator PIN to a provider of interpretation services in order to validate the translator; receiving, from the provider of interpretation services, a validation message or an invalidation message; connecting a customer and a customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that the translator is needed; receiving, from a customer service representative, a request for a translation service, a customer service representative PIN, and a language preference; transmitting the customer service representative PIN and the language preference to the provider of interpretation services in order to verify the customer service representative PIN; and receiving, from the provider of interpretation services, verification information regarding the customer service representative PIN; wherein when the invalidation message is received, transmitting a request to the translator to re-enter the translator PIN in order validate the translator; and wherein when the validation message is received, connecting the translator to the conference holding area and providing audio to the translator while on hold.