Patent ID: 9137360
Filing Date: 2015-09-15
Classification: G06Q,H04L,H04M

Abstract:
1. A method comprising steps of: generating an identifier in a first computer system, wherein the identifier is generated in at least one of anticipation of a voice call by a user and in response to the voice call by a user accessing network-based content associated with an entity, wherein the identifier associates the voice call by the user to an agent of an entity; storing the identifier and the association of the identifier with the voice call in a memory that is in communication with the first computer system; conveying the identifier from the first computer system to an external computer system; receiving the identifier conveyed from the first computer system by the external computer system; identifying and storing at least one information record associated with an activity of the user, wherein the information record is at least one of a call record and a data record, wherein the at least one call record is associated with the voice call by the user by tagging each call record with the identifier, wherein each call record of at least one call record relates to the voice call by the user, wherein the at least one data record is associated with activity of the user by tagging each data record with the identifier, wherein each data record of at least one data record relates to the activity of the user, each of the at least one data record is stored on the external computer; conveying the at least one information record from the external computer system to the first computer system; receiving, at the first computer system from the external computer system, the at least of at least one information record from the external computer system, wherein each information record of the of at least one information record includes the identifier; and using the identifier stored in the first computer system to associate the received at least one information record, related to the activity of the user, with the voice call.