Patent ID: 9218143
Filing Date: 2015-12-22
Classification: G03G,G06F,H04N

Abstract:
1. An image forming apparatus capable of communicating with a management server via a network and using a function provided by a providing apparatus by communicating therewith via the network, the image forming apparatus comprising: a determination unit configured to determine whether a failure detected by the image forming apparatus is caused by the providing apparatus at the time of creating failure information to be transmitted to the management server; a creation unit configured to create, as failure information, first failure information by which it can be identified that the failure is caused by the providing apparatus if the determination unit determines that the failure is caused by the providing apparatus and create, as the failure information, second failure information about the failure detected by the image forming apparatus if the determination unit does not determine that the failure is caused by the providing apparatus; and a transmission unit configured to transmit the failure information created by the creation unit to the management server, wherein the management server is configured to perform notification for arranging maintenance of the image forming apparatus, if it can be identified that the failure has occurred in the image forming apparatus based on the failure information received from the image forming apparatus, and wherein the creation unit is configured to create the first failure information that includes at least either of a failure code which is previously defined and indicates a failure caused in the providing apparatus and a failure code which is provided by the providing apparatus, as information by which it can be identified that the failure is caused by the providing apparatus.