Patent ID: 7707060
Filing Date: 2010-04-27
Classification: G06Q

Abstract:
1. A method of facilitating provision of product usage information to interested entities, said method comprising: automatically obtaining, by a processor of a product user, product usage information generated by a plurality of products, used in real-time, non-test environments, wherein the automatically obtained product usage information includes at least product usage information obtained regarding one product local to the product user and product usage information obtained regarding another product global to the product user, wherein the plurality of products include autonomic logic used to automatically monitor one or more parameters of the plurality of products, and wherein the automatically obtaining is independent of product user input; using the product usage information obtained by the product user to create a shared knowledge base, wherein the shared knowledge base further includes historic usage data concerning the product local to the product user and the product global to the product user; statistically analyzing, by the processor of the product user, content of the shared knowledge base, the content including the product usage information and the historic usage data, wherein the analyzing produces an analysis comprising expression of a difference in the product usage information by make, model, and manufacturing vintage; automatically providing a summary of the analysis to an interested entity; performing, by the interested entity, a second analysis using the received summary of analysis and information from testing by the entity of a product of the interested entity; automatically determining based on results of the second analysis and an initial performance metric of a product of the interested entity whether a change is to be made to a product of the interested entity; sending, by the interested entity, the results of the second analysis to the autonomic logic of the local product of the product user; automatically changing the product of the interested entity based on the determining step and automatically changing the local product of the product user based on the results of the second analysis received by the autonomic logic.