Patent ID: 6704411
Filing Date: 2004-03-09
Classification: H04M

Abstract:
A system for realizing a home agent client function for a call center system, having a public network, an internet, a call center connected to said public network and said internet, and a telephone set of a client of said call center connected to said public network, wherein said call center has a telephone exchange system having an ACD function, a server for cooperating with said telephone exchange system by means of a computer telephony interface, and a call center agent client having an exclusive telephone function of said telephone exchange system, which operates as a client of said server and conducts telephone reception processing,wherein said system for realizing a home agent client function comprises a home agent client for remotely conducting reception processing of said call center by way of said internet through an internet service provider for connecting said public network to said internet, said call center has: connection means for connecting said telephone set to said home agent client through said telephone exchange system based on a reception request call to said call center from said telephone set; and conversion means for applying two-way data conversion to voice information and control information in association with said voice information to generate an internet protocol packet, and said home agent client has emulation means for emulating said exclusive telephone function of said telephone exchange system, which operates on a web browser.