Patent ID: 7505474
Filing Date: 2009-03-17
Classification: G06Q,G07C

Abstract:
1. A method for interacting with, and marketing to, queued individuals comprising: under control of a client system, said client system having a user interface, a local database, and an interface for communicating with a server system, entering, into the client system local database, initial information necessary to facilitate communication with said queued individuals, recording said initial information as stored initial information in said server system, said server system having a master queue database, an IVR system interface, a wireless messaging system interface, a business and account management system, and an interface for communicating with said client system, entering updated information, wherein the updated information includes at least one item of data in addition to a telephone number, synchronizing continuously the local database of the client system with the master queue database of the server system over a public network, recording said updated information as stored updated information in said server system, selecting relevant information from said stored initial information and said stored updated information, using a messaging infrastructure system, using interfaces and messaging protocols, establishing connectivity to public communication networks, communicating said relevant information to devices provided by said queued individuals, using an interactive voice response system, responding to reply information communicated by said queued individuals via said devices, capturing said reply information from said devices, tracking said reply information to collect a plurality of business operation metrics in the business and account management system, using a queue client management system, transmitting said reply information to a database at said server system, and updating said database, and communicating, by the queue client management system, marketing and informational messages to said queued individuals via text, SMS, and/or multimedia messages.