Patent ID: 7143152
Filing Date: 2006-11-28
Classification: H04L

Abstract:
1. A method for customer centric network management comprising the steps, performed by a processor, of: receiving component access information for accessing at least one component in a network; collecting new network component information from the at least one component based on the component access information; storing the new network component information in a temporary database; comparing the temporary database with a generic information model database; modifying the generic information model database according to comparison rules; receiving identification data corresponding to a customer in a network, wherein the customer is an entity of a type selected from the group consisting of a natural person, a company, an organization, and an enterprise; accessing the generic information model database for one or more customer records corresponding to the customer identification data; receiving selection information identifying a selected one of the one or more customer records, wherein the selected customer record corresponds to the customer; and providing actual circuit path information corresponding to a customer service based on the selected customer record, wherein the selected customer record contains the actual circuit path information having heterogeneous network components associated with the selected customer record and the heterogeneous network components support a specific service for the customer, and wherein the actual circuit path information is used to generate a graphical representation of the heterogeneous network components spanning the customer and the specific service.