Patent ID: 7734496
Filing Date: 2010-06-08
Classification: G06Q

Abstract:
1. A method for a service provider client survey comprising: electronically providing, via a survey computer, a first survey to a representative of a service provider providing a service to a client; developing a service plan for the client based on scores corresponding to responses from the representative of the service provider to the first survey to address at least one aspect of the service to be changed; presenting the service plan to the client; prior to implementing the service plan, electronically providing a second survey to a client representative of the client based on the service plan and performance of the service provider, the second survey including service-based questions and value-based questions, the service-based questions eliciting feedback regarding expectations on contracted for services and the actual services provided, the value-based questions eliciting feedback regarding intangible benefits the service provider provides relating to client business objectives beyond contracted services; electronically generating a service-value index based on the responses from the client representative, wherein a service portion of the service-value index is based on responses to the service-based questions and a value portion of the service-value index is based on responses to the value-based questions; and characterizing a type of service provider-client relationship based on a comparison of the service portion of the service-value index to a first threshold value and a comparison of the value portion of the service-value index to a second threshold value.