Patent ID: 6760426
Filing Date: 2004-07-06
Classification: H04M,H04Q

Abstract:
A method for handling a call in a communications network that require operator assistance using a Service Control Point (â€œSCPâ€ ), the method comprising:receiving a first query message in the SCP from the communications network, wherein the first query message includes a request for first call handling information for the call; processing the first query message in the SCP to establish context information for the call, provide the context information to a context server, and generate a second query message for an operator saver, wherein the second query message includes a request for an optimal operator center; receiving the second query message in the operator server; processing the second query message in the operator server to retrieve the context information for the call from the context server, select an optimal operator center for the call from a plurality of available operator centers based on the context information, and generate a first response message for the SCP that indicates the selected operator center; receiving the first response message in the SCP and processing the first response message to generate a second response message for the communications network that includes the first call handling information; and transmitting the second response message to the communications network, wherein the first call handling information causes the communications network to route the call to the selected operator center.