Patent ID: 7624353
Filing Date: 2009-11-24
Classification: G06F

Abstract:
1. A method comprising: detecting an information capture operation performed in an application; creating a clipboard item comprising information collected by the information capture operation, wherein the clipboard item is associated with a clipboard; applying, using at least one processor, a text filter to analyze the information collected by the information capture operation for one or more items of specified textual content; based on the analysis applied by the text filter, detecting, using at least one processor, an item of specified textual content in the information collected by the information capture operation; in response to detecting the item of specified textual content in the information collected by the information capture operation: receiving input from a user defining a note, wherein the note includes at least a portion of the clipboard item and at least a portion of the supplemental information; presenting the note in an output text box of the clipboard; receiving a user input command to send the note presented in the output text box of the clipboard; in response to receiving the user input command to send the note: wherein outputting the information included in the note to the identified application corresponding to the note comprises outputting a call summary to a customer relationship management application that associates the call summary with a corresponding customer record.