Patent ID: 7076475
Filing Date: 2006-07-11
Classification: G06Q

Abstract:
1. A method for applying strategy decisioning criteria to a client population of an organization, comprising: associating each client in the client population with a category, wherein each category is comprised of a grouping of clients based upon at least a value to the organization for the grouping of clients as compared to other groupings of clients, and wherein different rules are applied in executing decisions for at least some inbound events associated with clients depending upon the category in which the respective client is associated; creating a plurality of test groups for a plurality of categories by randomly assigning clients to a test group in each client's respective category, wherein different strategies are utilized for applying the different rules for executing decisions; evaluating client performance in each category across different test groups; refining the strategies; and using the refined strategies for applying different rules to improve client performance according to results of the client performance evaluation.