Patent ID: 7908359
Filing Date: 2011-03-15
Classification: H04L

Abstract:
1. A method for maintaining a status of a customer connectivity, comprising: monitoring a plurality of network components, wherein a customer connectivity is supported by the plurality of network components; receiving a network alarm for a network component of the plurality of network components; correlating the network alarm with the customer connectivity that is affected by the network alarm; updating a status of the customer connectivity that is affected by the network alarm on a graphical map that displays all customer connectivities, wherein the customer connectivities comprise internet protocol-permanent virtual circuits between a customer edge router and a provider edge router; displaying the graphical map to a customer; receiving a request from the customer for the status of the customer connectivity that was updated, wherein the customer clicks on a portion of the graphical map associated with the customer connectivity that was updated; and providing the status of the customer connectivity to the customer.