Patent ID: 6700972
Filing Date: 2004-03-02
Classification: H04M,H04Q

Abstract:
A method for processing a call from a device located at an origination point to a call center, the method performed by a processor coupled to a distribution site in a local calling area associated with the device, wherein said distribution site is designated to handle all calls from the device located at the origination point, comprising:receiving at the distribution site a call from the device directed to the call center, including an automatic number identifier having been provided by a telecommunication facility; requesting a caller operating the device to input information reflecting a purpose for the call; storing the information reflecting a purpose for the call; determining a type of telephone number associated with the received call; sending, based on the determined type of telephone number, a request to the caller operating the device to provide a telephone number for which an account service is requested from the call center; replacing the automatic number identifier with a telephone number provided by the caller; and routing the call from the distribution site to the call center with an indicator corresponding to the purpose for the call.