Patent ID: 8065334
Filing Date: 2011-11-22
Classification: G06F,G06Q

Abstract:
1. A warranty insight solution framework method comprising: populating a data mart with data associated with warranty covered parts from a plurality of sources; text analyzing and mining unstructured data of the data mart according to a uniform structure; consolidating the uniform structured data by removing redundant data from the uniform structured data of the data mart; performing root cause analysis assistance on staged data mart data, wherein the root cause analysis includes evaluating, identifying, and measuring root causes of warranty problems on the warranty covered parts based on the consolidated uniform structured data; generating a root cause analysis output from the root cause analysis, wherein the root cause analysis output includes information associated with failure of the warranty covered parts and corresponding servicing guidelines; merging the root cause analysis output with the data of the data mart; and generating a final output including generating design improvement methodologies and providing spare parts management support based on at least a portion of the merged data of the data mart.