Patent ID: 9215324
Filing Date: 2015-12-15
Classification: G06F,G06Q,H04L,H04M

Abstract:
1. A method comprising: receiving, by a computing system, form information corresponding to one or more fields of a customer service form for a customer service transaction with a service provider, wherein the form information is received from a user via a first type of communication channel; detecting, by the computing system, an interruption in receiving the form information via the first type of communication channel; in response to the detecting, the computing system storing the form information that has been received for the customer service transaction; and in response to determining that the user is in communication with the service provider via a second, different type of communication channel, the computing system: the computing system receiving information to populate at least one of the one or more empty fields, wherein the information is received from the user via the second type of communication channel in response to the request; wherein the first type of communication channel is an Internet channel, and wherein the second type of communication channel is a telephone channel.