Patent ID: 9009056
Filing Date: 2015-04-14
Classification: G10L,H04M

Abstract:
1. A process for operating a voice dialog system that can be controlled over a telecommunications link by a communications terminal, the process comprising the steps of: transmitting a first or second speech element with the communications terminal; receiving the first or second speech element with a receiving unit of the voice dialog system; filing the first or second speech element in a memory of a processing unit; converting the first or second speech element into text by a speech-to-text unit; transmitting a service promise to the communications terminal after conversion of the first or second speech element into text; breaking the telecommunications link and then analyzing the first or second speech element for statement content with the processing unit by establishing a telecommunications link to the communications terminal with the voice dialog system; and connecting the communications terminal to a service, a service representative, or the voice dialog system.