Patent ID: 8341002
Filing Date: 2012-12-25
Classification: G06Q,H04L

Abstract:
1. A diagnostic method for a home appliance diagnostic system, the method comprising: receiving a sound signal output from a home appliance via a communicator of a diagnostic server and extracting product information about the home appliance from the sound signal; analyzing via the diagnostic server the product information and determining, when an error code is set in the product information, whether the error code corresponds to a dryer heater error associated with a dryer heater of the home appliance; diagnosing via the diagnostic server a fault of the home appliance by determining, when the error code corresponds to the dryer heater error, whether the dryer heater or a drying fan of the home appliance is out of order using diagnostic data associated with operation of the dryer heater among a plurality of diagnostic data included in the product information; and deriving via the diagnostic server a diagnosis result by deriving a solution corresponding to a cause of the dryer heater error, the cause being obtained according to the fault diagnosis.