Patent ID: 9152487
Filing Date: 2015-10-06
Classification: G06F

Abstract:
1. A computer-based method for providing a customized service error message to a user of a service, comprising: determining that a service outage corresponding to the service is comprised within a directory; receiving an indication of an error encountered during a user action by the user; comparing the service outage with one or more details of the error encountered during the user action by the user, the comparing performed on a server that is associated with the service and connected via a network to the user, the service outage due to at least one of maintenance of hardware, maintenance of software, upgrading of hardware or upgrading of software; determining if the error is attributable to the service outage or if the error is attributable to a local issue associated with the user based upon the comparison; and providing the customized service error message to the user if the error is determined to be attributable to the service outage and if an outage request threshold is determined to not be met, the outage request threshold corresponding to a number of outage requests that are received over a period of time, at least a portion of the method performed by a processing unit.