Patent ID: 7245703
Filing Date: 2007-07-17
Classification: H04L,H04M

Abstract:
1. A method of controlling alarm signals comprising the steps of: directing a customer alarm signal from a customer to a middleware processor, receiving in the middleware processor, the customer alarm signal, identifying a customer associated with the customer alarm signal, and routing the customer alarm signal based upon identification of the customer associated with the customer alarm signal; wherein the step of directing a customer alarm signal from a customer to a middleware processor comprises the steps of: intercepting an alarm signal at a customer alarm panel, and redirecting the alarm signal using a redialer to complete a call to the middleware processor, and wherein the step of identifying the customer associated with the customer alarm signal comprises the steps of: identifying the source of the alarm signal using caller ID to identify a customer phone number, looking up the customer phone number on a customer phone number database, and identifying the customer associated with the identified customer phone number.