Patent ID: 8392237
Filing Date: 2013-03-05
Classification: G06Q

Abstract:
1. A computer-implemented method, comprising: receiving, by at least one computer, a metric definition for at least one metric, the at least one metric measuring an aspect of at least one business process over a predetermined period of time, wherein the metric definition includes a definition of an opportunity and a definition of a defect within the at least one business process, wherein the definition of the opportunity defines a compliance policy associated with the at least one business process, and wherein the definition of the defect defines what constitutes a violation of the compliance policy associated with the at least one business process; determining, by the at least one computer, based on the metric definition, a number of opportunities and a number of defects for the at least one metric, wherein the number of opportunities corresponds to a total number of opportunities that are evaluated under the compliance policy associated with the at least one business process during the predetermined period of time, and wherein the number of defects corresponds to a total number of violations of the compliance policy associated with the at least one business process during the predetermined period of time; determining, by the at least one computer, based on the number of opportunities and the number of defects, a first sigma score for the at least one metric; determining, by the at least one computer, a second sigma score for the at least one business process; determining, by the at least one computer, a third sigma score for at least one business unit, the at least one business unit implementing the at least one business process; determining, by the at least one computer, a fourth sigma score for at least one business segment, the at least one business segment managing the at least one business unit; and generating, by the at least one computer, a report, the report including the first sigma score, the second sigma score, the third sigma score, and the fourth sigma score.