Patent ID: 6836537
Filing Date: 2004-12-28
Classification: G06Q,H04M

Abstract:
A method of operating a voice service for providing real-time transmissions of travel information to a user, the method comprising the steps of:receiving, for a user, personal information and an existing travel schedule having at least two travel components, wherein the at least two travel components are selected from the group consisting of an airline flight reservation, train reservation, bus reservation, car rental reservation, room reservation, and one or more tickets to an event; determining that at least one of the at least two travel components has been altered; determining options to modify each of the at least two travel components of the existing travel schedule based on the personal information and the at least one altered travel component; generating content related to the existing travel schedule from the determined options; initiating an outbound communication to the user using the personal information; and communicating the content to the user during the communication.