Patent ID: 7836500
Filing Date: 2010-11-16
Classification: G06F

Abstract:
1. A method of generating a potential solution for clearing a user computer of a malicious effect, comprising: scanning objects of a user computer; logging scan results in a first log file; determining from said scan results presence of an object suspected of having a potentially malicious effect; determining that the user computer is unable to clear the potentially malicious effect; after said determining presence and said determining an inability to clear, logging information about the malicious effect in a second log file, the logged information including at least one of a known name of the malicious effect, a location of the malicious effect, a name of an object determined to be infected by the malicious effect, and a location of the object determined to be infected by the malicious effect; after said determining presence and said determining an inability to clear, deriving a system snapshot of the user computer by scanning resources resident to the computer and storing resource scan results in a third log file, said snapshot comprising information for a plurality of file folders, information for a plurality of processes, information about a plurality of registry keys, and information about a plurality of system services; after said determining presence and said determining an inability to clear, uploading a request to clean the user computer of the malicious effect, wherein the request comprises contents of the first log file, the second log file and the third log file; downloading to the user computer a potential solution to the malicious effect, wherein the potential solution is based at least in part upon an automated analysis of the uploaded information; and implementing the potential solution at the user computer; wherein said uploading is triggered and performed automatically without user intervention by a user of the user computer.