Patent ID: 7742580
Filing Date: 2010-06-22
Classification: G10L

Abstract:
1. A voice recognition system comprising: a plurality of modules comprising at least a voice dialing module and a voicemail module for receiving voice inputs from a user and performing services for the user in response to the voice inputs, each of the plurality of modules including multiple functions; a user information database storing user records including a function usage tally indicating the number of times the user has successfully performed each function; and a prompt selection module for obtaining module, function and function usage tally information for an active function currently being used by a user, selecting a prompt for presentation to the user, a prompt being a message from the system to the user calling for a user input appropriate to the function being performed, the prompt selection module identifying both an overall experience level of the user with the system and an experience level with the active function, and selecting a prompt appropriate to the user's experience level with the active function, selection of prompts tending to favor the presentation of more abbreviated prompts to users with greater experience levels with the active function; wherein a usage history for the user is organized on a module by module basis and the function usage tally is used as an index for the prompt selection module.