Patent ID: 7657465
Filing Date: 2010-02-02
Classification: G06Q

Abstract:
1. A method of registering sales associates to assist customers in online sales transactions, the method comprising: receiving, by a computer in a network of computers, sales associate information from a plurality of sales associates; receiving, by the computer, session information from a website about a customer's session on the website, the session information comprising the products the customer is viewing on the website; analyzing, by the computer, the session information received; identifying, by the computer, the customer as a potential target for permissive assistance, based at least in part on the analysis of the session information received; matching, by the computer, the customer with at least one of the plurality of sales associates based on weighted parameters comprising the session information and information about the plurality of sales associates, wherein matching comprises: notifying, by the computer, at least the sales associate with the highest matching score that the sales associate is an acceptable candidate.