Patent ID: 6763342
Filing Date: 2004-07-13
Classification: G06F,G06N

Abstract:
A system for interacting with information stored at a Web site, comprising:a Web server configured to provide information over a wide area network to a user machine in response to a request from the user machine, the Web server further configured to receive information transmitted to the Web server from the user machine in response to a prompt; a knowledge building component for constructing knowledge modules, the knowledge building component including a graphical interface for displaying relationships between portions of information and for defining the relationships between the portions of information, the graphical interface being further configured to render a simulated display of the knowledge module being constructed, a knowledge module containing a plurality of nodes, each node in the plurality being either a query node, a response node, or a solution node, each query node having at least one reply node and at least one solution node; and a knowledge serving component configured to present to the Web server a question node retrieved from the knowledge module and at least one reply node associated with the question node, the knowledge serving component being further configured to, in response to a notification from the Web server of a selected reply node if two or more reply nodes are presented to the Web server, retrieve from the knowledge module another node associated with the selected reply node, wherein the knowledge serving component and the Web server interact with the user machine providing question nodes and receiving notice of selected reply nodes until the at least one solution node is retrieved from the knowledge module and presented to the user machine.