Patent ID: 8635135
Filing Date: 2014-01-21
Classification: G06N,G06Q

Abstract:
1. A method for facilitating complex multi-stage transactions between prospective customers and providers of products and services, the method including the following steps: (a) hosting on a first computer a first application that is accessible by a prospective customer of a provider offering to sell one or more products or services; (b) employing on the first computer a first virtual character in the first application to interact with and engage the prospective customer, during a first stage of a complex transaction, regarding the products and services offered by the provider; (c) employing on the first computer the first virtual character to interact with and educate the prospective customer, during a second stage of the complex transaction, regarding the characteristics and suitability to the prospective customer of the products and services offered by the provider, wherein the first virtual character: (d) enabling the prospective customer, via the first computer, during a third stage of the complex transaction, to purchase one or more of the products and services offered by the provider.