Patent ID: 6647111
Filing Date: 2003-11-11
Classification: H04M,H04Q

Abstract:
A method for providing advanced interactive voice response services to a customer for handling telephone calls within a telecommunications network, comprising the steps of:defining a reusable set of service-independent building blocks in a node of said telecommunications network, the defining step including, defining rules under which each of said set of service-independent building blocks operate, and defining inputs and outputs for each of said set of service-independent building blocks; creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, the creating step including, defining a set of customer specific data for use as inputs into said set of service-independent building blocks during execution, and storing said set of customer specific data in an advanced network database of said server to create a customer specific data file; assigning said customer application file an identification number associated with said customer specific data file; storing said customer application file on the server; retrieving said customer application file for execution by said node from said server over a communications network; and executing said customer application file on the node to handle a call.