Patent ID: 9053135
Filing Date: 2015-06-09
Classification: G06F

Abstract:
1. A method comprising: accessing device data received from a plurality of devices, the device data including a listing of network devices, each network device having a device profile; accessing service reports, each report related to a service issue; identifying a set of problem prone device profiles, each problem prone device profile representing common aspects of at least one network device associated with a particular service issue; determining, by a processing device, from the listing of network devices, an at risk network device based on a profile of the at risk device matching the common aspects of at least one device profile in the set of problem prone device profiles, wherein the at risk device has not reported the particular service issue; determining that the device data and the service reports lack a joinable data element; introducing at least one linking data set; and determining the associations between devices and service issues based on a comparison between the device data and the service reports using the at least one linking data set.