Patent ID: 8881026
Filing Date: 2014-11-04
Classification: G06F,H04L

Abstract:
1. In a human-to-human collaborative system, a session request queue management method comprising: receiving, by a processor of a computer, a plurality of session requests from a user in a graphical user interface to establish human-to-human collaborative sessions with respective requesters; queuing said plurality of session requests in a queue in the human-to-human collaborative system executing on the processor; prioritizing said plurality of session requests in said queue according to queue rules for prioritizing said plurality of session requests by applying one or more queue rules to said plurality of session requests, weighting said applied queue rules and, computing a priority for each of said plurality of session requests based upon an outcome of said weighted, applied queue rules; presenting said prioritized plurality of session requests configured for selection in the graphical user interface before acting upon the selected one of said prioritized plurality of session requests to establish human-to-human collaborative sessions, the user enabled to select one of said prioritized plurality of session requests from the graphical user interface; selecting multiple ones of said prioritized plurality of session requests in said graphical user interface; and, assigning a dequeuinq action for said selected multiple ones of said prioritized plurality of session requests.