Patent ID: 8228905
Filing Date: 2012-07-24
Classification: H04M,H04Q

Abstract:
1. A computer telephony integration client unit for transmitting computer telephony integration control request information for use in requesting computer telephony integration control to a computer telephony integration server unit, said computer telephony integration client unit comprising: a computer telephony integration control request information editing unit that edits the computer telephony integration control request information when a call from a first telephony device connected with a first private branch exchange to a second telephony device connected with a second private branch exchange through a public telephone network cannot be connected due to the second telephony device being busy; and a communications control unit that communicates with the computer telephony integration server unit through a computer network the computer telephony integration control request information and information relating to the computer telephony integration control request information so that the computer telephony integration server unit executes a camp-on control between the second telephony device and the first telephony device by controlling the second private branch exchange using the received computer telephony integration control request information; wherein said computer telephony integration control request information contains information specifying issue/non-issue of a result notification and information specifying a monitor time; and when information specifying issue of the result notification is set in the computer telephony integration control request information, said computer telephony integration server unit returns a notification as to whether or not the computer telephony integration control has been successfully performed within the monitor time set in the computer telephony integration control request information.