Patent ID: 8719643
Filing Date: 2014-05-06
Classification: G06F

Abstract:
1. A computer-readable, non-transitory medium storing a troubleshooting support program causing a computer to execute a process, the process comprising: extracting a troubleshooting procedure that comprises operation content and an input request that requests an input of system information to an operator, wherein the operation content and the input request of the troubleshooting procedure are to be presented to the operator, a command to collect the system information requested in the input request from an information source of the system information is assigned to the input request, and a branching condition, for determining whether or not to present the operation content and the input request, is assigned to the operation content and the input request, when a problem occurs in a computer system; collecting the system information from the information source of the system information, according to the command assigned to the input request of the troubleshooting procedures; omitting, from the troubleshooting procedure, the input request that requests the input of the collected system information, and the operation content and the input request to which the branching condition is assigned and the branching condition is not satisfied by the collected system information; and presenting to the operator, the troubleshooting procedure in which the input request has been omitted.