Patent ID: 7650293
Filing Date: 2010-01-19
Classification: G06Q

Abstract:
1. A method of operating a resource planning system to transform historical transactions into workforce requirements, wherein the resource planning system comprises a processor and a memory device having program instructions stored thereon readable by the processor, wherein the program instructions, when executed by the processor, direct the processor to perform the method comprising: analyzing historical transaction data to identify time based variance factors; analyzing the historical transaction data to identify demographic variance factors; normalizing the historical transaction data based on the time based variance factors, resulting in normalized historical transaction data; identifying and selecting at least one demographic variance factor having a statistically significant impact on transaction volume from the identified demographic variance factors; determining a measurement of variance attributable to the one demographic variance factor; processing the normalized historical transaction data and the measurement of variance attributable to the one demographic variance factor to generate a transaction volume forecast; analyzing the demographic variance factors to identify at least one demographic variance factor having a statistically significant impact on transaction time; determining a transaction time based on the historical transaction data and the at least one demographic variance factor identified having the statistically significant impact on transaction time; and creating a full time equivalent requirement forecast based on the transaction volume forecast, the transaction time, and a target service level.