Patent ID: 8971863
Filing Date: 2015-03-03
Classification: H04M,H04W

Abstract:
1. A method, comprising: receiving, by a device, a request for a service call and location information associated with a user device; determining, by the device, an address of a customer, associated with the user device, based on the location information; determining, by the device, customer information based on the address; filtering, by the device, a list of call centers, for the service call, based on the customer information and the address; generating, by the device, trouble ticket information for the service call; providing, by the device, the customer information and the trouble ticket information to call centers provided in the filtered list of call centers; providing, by the device, the filtered list of call centers to the user device; and providing, by the device and to the user device, online service information based on the customer information.