Patent ID: 7883009
Filing Date: 2011-02-08
Classification: G06K,G06Q,G07F,H04N

Abstract:
1. A method comprising: (a) placing a first customer station in two-way electronic audio and video communication with a local service provider (SP) station, enabling a local SP located at the local SP station to communicate with a first customer located at the first customer station,  wherein the first customer station and the local SP station are both located at a same transaction facility,  wherein the transaction facility includes a check imaging device, (b) subsequent to (a), operating the local SP station responsive to at least one local SP input at the local SP station, to send communication to the first customer station in carrying out a first portion of a customer transaction; (c) subsequent to (b), responsive to at least one further local SP input at the local SP station, placing the first customer station in electronic audio and video communication with a remote SP station located remotely from the transaction facility, enabling a remote SP located at the remote SP station to communicate with the first customer located at the first customer station; (d) subsequent to (c), operating the remote SP station responsive to at least one remote SP input at the remote SP station, to send communication to the first customer station in carrying out a second portion of the customer transaction; and (e) completing the customer transaction; wherein (a)-(e) are carried out during a single customer session while the first customer is located at the first customer station.