Patent ID: 8306863
Filing Date: 2012-11-06
Classification: G06Q

Abstract:
1. A self service system for composing, delivering and monitoring content-based, service enhanced customized service bundles, the system comprising: a computer system including one or more processing units to implement a service enhanced resource delivery program for buyers to select service choices, said computer system being configured for: using affective or emotive data to assist the buyers in said service choices, including receiving from each of the buyers input identifying a buyer context for said each buyer and selecting types of affective or emotive data about said each buyer, relative weights to give to the selected types of data, and actions authorized based on changes in the data; for each of the buyers, using said affective and emotive data and said relative weights in an adaptive algorithm to determine a plurality of service response sets for the buyer, each of the service response sets including a bundle of services for said each buyer; providing said each of the buyers with the plurality of the service response sets; and identifying a relevance of each of said service response sets in terms of the buyer context of said each buyer to facilitate said each buyer selecting one of the service response sets for purchase; using said affective or emotive data to inform the identified buyer context of said each buyer to aid in said each buyer selecting and fine tuning of the service response sets; receiving from each of the buyers input changing the weight given to one or more of the selected types of data; and showing to said each of the buyers the effect on the plurality of the service response sets of changing the weight given to said one or more of the selected types of data.