Patent ID: 8457295
Filing Date: 2013-06-04
Classification: G06Q,H04M,H04N

Abstract:
1. A call-ordering system for ordering an item in a call center transaction from a mobile phone, comprising: (a) a first database operable with a call-ordering server for storing user profiles for each registered user of the call-ordering system including their identification data and a mobile phone number they designate to receive text messages for offers from advertisers of interest; (b) a second database operable with the call-ordering server for storing records for each advertiser offer to be handled by the call-ordering system including offer data that are to be matched to profiles of users that have designated to receive text messages for advertiser offers; (c) a Match-Offers-to-Profiles processing module operable with the call-ordering server for matching user profiles from the first database to advertiser offers from the second database and generating offer-match records for sending text messages to the mobile phone numbers for matched users that include a direct inward dialed (DID) number for a user to respond to an advertiser offer; and (d) an OfferRouter processing module operable with the call-ordering server for receiving an incoming call from the mobile phone of a responding user to the DID number, and using a caller number for the incoming call and DID number to retrieve identification data for the responding user and offer data for the advertiser offer, wherein said OfferRouter processing module is configured to send the user identification data retrieved using the caller number for the incoming call and the offer data for the advertiser offer using the DID number to a designated call center for fulfilling ordering of the item to which the caller responded, whereby the OfferRouter processing module is enabled to rout the incoming call to the call center associated with the advertiser offer and push the retrieved data to the call center's terminal system for pre-filling a transaction record with user identification data and advertiser offer data for convenient completion of the transaction.