Patent ID: 8654934
Filing Date: 2014-02-18
Classification: G06F,H04M,H04W

Abstract:
1. A method comprising: receiving a call at an interactive voice response (IVR) system of a call handling system, the call being received from a telephonic device of a caller; establishing a voice communications session between the IVR and the telephonic device in response to the call; determining whether the telephonic device is capable of processing multi-modal communications; based on determining that the telephonic device is not capable of processing multi-modal communications, enabling the IVR to access and audibly deliver voice page content to the caller via the voice communications session; and based on determining that the telephonic device is capable of processing multi-modal communications, configuring the call handling system to exchange multi-modal communications with the telephonic device during the call, wherein configuring the call handling system to exchange multi-modal communications with the telephonic device includes: