Patent ID: 7289485
Filing Date: 2007-10-30
Classification: H04L

Abstract:
1. A communication system comprising: data network containing information which is accessible by system users in connection with the data network; a server in connection with the data network comprising: a website accessible by the system users over the data network, where the web page includes an audio communications interface for establishing an audio connection between the system user and an available service agent; and a processor which processes the audio communication between the system user and the service agent, and receives and stores in memory a version of at least one web page from the website which the system user has viewed, wherein the at least one web page includes a web page which the system user is currently viewing as well as any web pages which the system user has previously viewed in a particular domain; a telephone system which receives the audio communication from the processor and assigns it to the service agent; and a service agent interface, which upon assignment of the audio communications to the service agent, receives a broadcasted, interactive version of the at least one web page from the processor; wherein user interfaces which the system users employ to connect with the data network include a system user web browser plug-in which converts the at least one web page to HTML language; wherein the system user web browser includes sending the converted at least one web page in an E-mail message to the processor which includes a Caller ID for the system user and at least one of: hypertext links, I.P. address, cookies, log-in I.D., password, Java applets, and any hidden HTML tags, along with the text and information for each of the web pages visited by the system user under the domain; wherein the E-mail message includes a plurality of information segments wherein the information segments include: a length in bytes for the Caller ID; the Caller ID in HTML; a length in bytes for each of the at least one web page; and the converted at least one web page.