Patent ID: 7894087
Filing Date: 2011-02-22
Classification: G06F

Abstract:
1. A process control server for managing a plurality of printing devices that perform print jobs and can be connected to the process control server via a network, the process control server, comprising: a reception unit configured to receive a plurality of print jobs to be executed in any of the plurality of printing devices; a schedule setting unit configured to set a schedule to execute the plurality of print jobs received by the reception unit; a job execution unit configured to cause at least one of the plurality of printing devices to execute a print job based upon the schedule set by the schedule setting unit; a determining unit configured to determine whether an error has occurred during execution of the print job executed by the job execution unit; an extraction unit configured to extract, in a case where it is determined by the determining unit that the error has occurred during the execution of the print job, a plurality of countermeasure operations with respect to the error, wherein the plurality of countermeasure operations are extracted for an operator of one of the plurality of printing devices in which the error has occurred during execution of the print job, and wherein the plurality of countermeasure operations including a first operation for eliminating the error and a second operation for executing the print job by a printing device other than the printing device in which the error has occurred; and a transmission unit configured to transmit message data to the printing device in which the error has occurred, wherein the message data corresponds to the countermeasure operations extracted by the extraction unit and the message data causes a display unit of the printing device in which the error has occurred to display a message for causing the operator of the printing device in which the error has occurred to select one of the plurality of countermeasure operations extracted by the extraction unit, wherein the schedule setting unit updates the schedule in accordance with the countermeasure operation selected by the operator of the printing device in which the error has occurred.