Patent ID: 7343401
Filing Date: 2008-03-11
Classification: G06F

Abstract:
1. A remote maintenance apparatus used for maintenance of terminals connected to a network, comprising: a first obtaining part which obtains configuration information, of hardware and software of terminals, sent from said terminals through said network; a storing part which stores said configuration information, of hardware and software obtained by said first obtaining part, while bringing said configuration information of hardware and software into correspondence with generation information; a second obtaining part which obtains configuration information of hardware and software of a failed terminal, among said terminals, which is associated with failure information which is sent from said failed terminal through said network, or, which obtains configuration information of hardware and software of said failed terminal by identifying newest configuration information of hardware and software of said failed terminal which is stored in said storing part; an extraction part which extracts difference information between configuration information obtained by said second obtaining part and configuration information stored in said storing part and displays the difference information for the purpose of performing maintenance work in said failed terminal; and a generation part which generates evaluation information of the maintenance work performed in said failed terminal based on a dispatching time and a maintenance work time.