Patent ID: 7436937
Filing Date: 2008-10-14
Classification: H04M

Abstract:
1. A method for managing the process of dispatching police in response to calls for assistance, comprising the steps of: providing instructions to a police dispatcher, including instructions to inquire for specific information, receive said specific information and to use said specific information in said method to determine a determinate value; receiving a call from a caller for police assistance; determining whether the caller is in danger; diverting the caller to pre-scripted critical caller instructions if said determining of danger is positive, said pre-scripted critical caller instructions comprising, instructing the caller while determining the type of call; a pre-scripted interrogation automatically assigning one of a plurality of pre-established determinate values to said call based on a description of a problem for which the caller is requesting police assistance, wherein said assigned determinate value indicates the criticality of the call, and wherein said pre-scripted interrogation automatically assigns said determinate value by dispatching police assistance based on said determinate value.