Patent ID: 8713123
Filing Date: 2014-04-29
Classification: H04L,H04M

Abstract:
1. A method for sending a plurality of Computer Telephony Integration (CTI) messages, the CTI messages comprising a first CTI message and a second CTI message, the method comprising: a server assigning a priority indicator selected from a plurality of different priority indicators to each of the plurality of CTI messages, the priority indicator defining a predetermined time interval for sending each of the plurality of CTI messages relative to each other; and the server storing the plurality of CTI messages in a queue; the server sending the first CTI message according to the priority indicator assigned to the first CTI message, the first CTI message being sent to one of a plurality of nodes to which the server is connected and the server sending the second CTI message to one of the plurality of nodes when the predetermined time interval defined by the priority indicator assigned to the first CTI message has passed; and wherein each of the nodes is communicatively connected to communication devices and supports the communication devices to which the node is connected.