Patent ID: 6026387
Filing Date: 2000-02-15
Classification: G06Q

Abstract:
A consumer feedback apparatus for collecting, analyzing, and reporting information on goods and services offered for sale to consumers, comprising:at least one recorder located at a provider of goods and services for a plurality of consumers, having storage means selectively operable for holding a collection of discrete oral comments from at least one of said plurality of consumers regarding the goods and services;means for associating automatically a time signal representative of a date and time with each discrete oral comment;an analyzer for receiving said collection of oral comments and creating a normalized representation of each discrete oral comment, said normalized representation comprising a comment category, at least one descriptor, at least one dimension, an attitude, and the time signal; anda communicator for communicating said collection of discrete oral comments from said recorder to said analyzer;a reporter for selecting and reporting normalized representations based on comment category, descriptor, dimension, attitude, and time signal,whereby a report generated by the reporter provides information to the provider for responding to perceptions of consumers to its delivery of services and its goods.