Patent ID: 7130399
Filing Date: 2006-10-31
Classification: H04M

Abstract:
1. A method of assembling line records for customer telephone service, comprising: receiving a request to assemble a line record, the request originating from a portable computer; in response to the request, communicating with a communications network and acquiring, in real time, i) information associated with a customer's telephone service, ii) facility information associated with the customer's telephone service, and iii) information associated with equipment used by the customer; storing the acquired information for a limited time; assembling the acquired information as a line record; annotating the line record with information indicating a description of a trouble with the customer's telephone service; annotating the line record with at least one of information indicating when the customer may be contacted, information indicating when a repair technician may access the customer's business, and information indicating when a repair technician may access the customer's residence; annotating the line record with at least one of information indicating the urgency of a repair, information indicating an irate customer, and information indicating whom is creating a work order; acquiring billing information including monthly phone bills, and average monthly phone bill; acquiring payment information including at least one of customor's payment history, the dates payments were received, and why a customer's telephone service was deactivate; and acquiring call information including a log of calls.