Patent ID: 8948372
Filing Date: 2015-02-03
Classification: H04M

Abstract:
1. A system for a closed loop process in connection with an automatic calling system, comprising: a communication link establishment and management system configured to selectively establish a communication channel between a user and a target, the communication link establishment and management system having a data store for storing contextual lead information associated with targets; the communication link establishment and management system being operative to initiate a plurality of outbound calling attempts to establish communication with a plurality of targets, and to store information associated with each target, including information concerning a status of a target, an attention class associated with a target, a date before which further communications should not be attempted with the target, and information concerning next steps to be taken with respect to the target; and the communication link establishment and management system being programmed to automatically interface with a customer relationship management system to transfer said information to the customer relationship management system to update a database associated with the customer relationship management system.