Patent ID: 6088443
Filing Date: 2000-07-11
Classification: H04M

Abstract:
A method in a call processing system for selecting a group of operator consoles to route a received call, each received call having parameters describing the type of call, the method comprising:providing various tables with routing specifications based on the type of the call, the tables including a carrier table, an area code table, and a called number table, each table identifying groups;when the call is from a carrier not in the carrier table, selecting a default group based on the type of the call;when the call is from a carrier other than a designated carrier, selecting a group from the carrier table for that group based on the type of the call;when the area code of the called number is in the area code table, selecting a group from the area code table based on the type of the call; andwhen the called number is in the called number table, selecting a group from the called number table based on the type of the call.