Patent ID: 8331925
Filing Date: 2012-12-11
Classification: H04M

Abstract:
1. Non-transitory computer-readable media having computer-executable instructions embodied thereon that, when executed, facilitate a method of assessing call integrity of calls communicated via a mobile device, the method comprising: determining physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device, wherein the physical aspects comprise a number of times the mobile device is dropped; monitoring the physical aspects of the mobile device associated with call integrity of calls communicated via the mobile device; assessing data obtained by monitoring the determined physical aspects of the mobile device; determining a physical condition of the mobile device based on assessing the data obtained by monitoring the determined physical aspects of the mobile device; retrieving phone usage information associated with the mobile device; assessing a number of call errors of the mobile device based on the phone usage information; and categorizing the call integrity of calls communicated via the mobile device based on the physical condition of the mobile device and the number of call errors of the mobile device.