Patent ID: 9219834
Filing Date: 2015-12-22
Classification: H04N

Abstract:
1. An image forming apparatus that is capable of communicating with an external apparatus via a network, comprising: a reception unit configured to receive from a user an instruction for transmitting a repair request for repairing the image forming apparatus to the external apparatus; a determination unit configured to determine, when said reception unit receives the instruction from the user, a specific repair operation that the user should perform from among a plurality of repair operations, based on a state of the image forming apparatus; a display unit configured to display a notification screen for notifying the user of the specific repair operation determined by said determination unit, wherein the notification screen displays not only the specific repair operation but also a transmission button for transmitting the repair request to the external apparatus; and a transmission unit configured to transmit the repair request to the external apparatus, when the transmission button displayed on said display unit is depressed by the user.