Patent ID: 8621015
Filing Date: 2013-12-31
Classification: G06F,G06Q,H04L

Abstract:
1. A computer-implemented method of integrating information from a social network into a multi-tenant database system, the method comprising: retrieving, using a processor and a network interface of a server computer in the multi-tenant database system, a plurality of information from the social network, wherein the plurality of information is associated with a message transmitted using the social network; determining that the message was transmitted by an unknown user, wherein the unknown user is not associated with any object currently existing contact object or a lead object in the multi-tenant database system; creating a new contact object or a lead object; and associating the message with the newly created object; generating, using the processor, metadata related to the transmitted message; generating, using the processor, a conversation object based on the plurality of information associated with the transmitted message and the metadata related to the transmitted message; and storing, using the processor of the server computer, the conversation object in an entity in the multi-tenant database system.