Patent ID: 8255971
Filing Date: 2012-08-28
Classification: G06F,G06Q

Abstract:
1. A customer authentication computing system for authenticating a customer making a request related to a customer account of a financial institution, the customer authentication computing system comprising: at least one computer processor executing multiple applications for receiving customer requests and collecting customer data for customers of a financial institution each having at least one customer account, and the customer requests being input to the financial institution through multiple channels coupled to the at least one computer processor executing multiple applications for processing customer requests; a central authentication computing system comprising at least one processor programmed to at least perform the following operations: receiving the customer requests and customer data from the at least one computer processor executing the multiple applications; determining, based on authentication policy, whether the collected customer data is sufficient to authenticate each customer in order to fulfill the customer request, the collected customer data including at least customer data processed at the multiple applications; extracting, using a risk assessment engine, information from at least one information source to determine a customer risk level, the extracted information includes customer account activity located in a customer profile; and returning conclusions to the at least one computer processor executing the multiple applications; and a fraud policy computing system, the fraud policy computing system using at least one processor to centrally manage at least one authentication policy implemented by the central authentication computing system.