Patent ID: 8214241
Filing Date: 2012-07-03
Classification: G06Q

Abstract:
1. A method of providing internet-based, map based, customer check-in for customers desiring a service from a business, comprising: providing an internet-based interface associated with the business; receiving a location associated with a customer by way of the internet-based interface; displaying to the customer multiple locations on a map of the business in the vicinity of the location associated with the customer; displaying estimated wait times on the map for the service based on a no-appointment, first listed-first served waiting list at each displayed location; receiving a customer selection of a location on the map at which to receive the service; placing the customer on the waiting list inside a physical location of the business corresponding to the location selected on the map by the customer; and transferring information about the customer to the selected location, wherein the step of displaying estimated wait times includes using a computer processor to calculate the wait time at each location using historical data related to the performance of the service at the location, the historical data including a separate amount of service time that each of a plurality of specific employees at the location have taken to perform the service in the past; and wherein the wait time is calculated at each location by: