Patent ID: 8126756
Filing Date: 2012-02-28
Classification: G06Q

Abstract:
1. A computer-implemented method of adjudicating measurement data and evaluating service levels in real time, comprising: receiving a first adjudication instruction at a computing system, said first adjudication instruction associated with a service level obligation specified by a service level agreement (SLA) between a provider of a computing service and a requester of said computing service, said service level obligation having a target value specified by said SLA, wherein said first adjudication instruction specifies a start time and an end time for an exclusion period during which an outage of said computing service is planned; receiving a plurality of measurement data points at said computing system, wherein said receiving said plurality of measurement data points includes receiving a first measurement data point of said plurality of measurement data points; adjudicating, by said computing system, each measurement data point of said plurality of measurement data points in response to each measurement data point being received at said computing system via said receiving said plurality of measurement data points, said adjudicating including automatically applying in real time said first adjudication instruction to said first measurement data point in response to said receiving said first measurement data point, wherein said automatically applying includes: evaluating, by said computing system, a service level attainment of said computing service subsequent to said automatically applying, said evaluating being based on said first adjudicated measurement data point indicating said start of said period of not counting said down time of said computing service even though said computing service is determined to be down, and said evaluating including calculating said service level attainment and comparing said service level attainment to said target value.