Patent ID: 6799179
Filing Date: 2004-09-28
Classification: G06Q,Y10S

Abstract:
A globally-integrated Return Material Authorization (RMA) information system, which comprises:(a) a repair center information system installed at a first global location; (b) a service station information system installed at a second global location; and (c) a data communication link installed between the repair center information system and the service station information system to allow the repair center information system and the service station information system to exchange data; wherein the repair center information system includes: (a1) an incoming quality control (IQC) workstation, which allows repair personnel to operate the repair center information system; and (a2) a first RMA database, which is used to store RMA files that are transferred from the service station information system via the data communication link, and which can be accessed via the IQC workstation; and wherein the service station information system includes: (b1) a RMA workstation, which allows service personnel to input and build an RMA file for each returned product; (b2) a second RMA database, which is used to store every RMA file built via the RMA workstation; and (b3) a database server having data transforming services (DTS) and schedule task for transferring all the RMA files stored in the second RMA database via the data communication link to the first RMA database at specified time intervals.