Patent ID: 6970810
Filing Date: 2005-11-29
Classification: G06Q,G07F,G07G

Abstract:
1. A method for evaluating the performance of a cashier operating a point of sale (POS) station, comprising the steps of: receiving computer data indicative of an event occurring at the POS station, wherein the event occurring at the POS station is a scanner reading a bar code, a scale weighing an item, or the cashier pressing a key on the POS station; recording an entry record into memory of the POS station in response to the computer data received, the entry record including a time stamp; determining a retail performance metric and a retail performance metric type based on the computer data received at the POS station; associating the retail performance metric record with the entry record; recording a retail performance metric record including the retail performance metric and the retail performance metric type during a transaction, the retail performance metric including the time elapsed waiting for and receiving the computer data; repeating the steps of receiving computer data for a second event during the transaction, determining a retail performance metric for the second event, associating the retail performance metric record for the second event with the entry record, and recording the retail performance metric record for the second event during the transaction; and utilizing the recorded retail performance metric records in evaluating the performance of the cashier operating the POS station.