Patent ID: 7330538
Filing Date: 2008-02-12
Classification: G10L,H04M

Abstract:
1. A method for enabling a user to employ a voice response (VR) management application that is accessible at a remote location by the user, to interact with a VR system, wherein the VR system provides audio command prompts to which appropriate responses must be made in order for the user to achieve a desired interaction with the VR system, the method comprising the steps of: (a) establishing a logical connection between the user and the remote location; (b) teaching the VR management application how to recognize and respond to the audio command prompts issued by the VR system, such that recognition of the audio command prompts is based on a comparison of an audio command prompt received by the VR management application with stored signatures, each stored signature being based on at least a unique portion of a command prompt likely to be issued by the VR system; and (c) using the VR management application for automatically performing the following steps to enable the user to achieve the desired interaction: