Patent ID: 9210263
Filing Date: 2015-12-08
Classification: H04M

Abstract:
1. A method for automatically generating auditory archives in a customer service environment, the method on an information processing system comprising: retrieving an information form file, wherein the information form file comprises at least a category choice information set and at least one audio recording information set; prompting, in response to the retrieving, an end user to answer a set of questions based on the category choice information set and the audio recording information set stored within the information form file; storing a data set associated with each answer to each question in the set of questions given by the end user, wherein at least a first data set of the data set is stored in the information form file in a storage area corresponding to the category choice information set, and wherein at least a second data set of the data set is stored in the information form file in a storage area corresponding to the audio recording information set; generating auditory data representing the first data set corresponding to the category choice information set; combining the first data set and the second data set into a combined auditory data set having a given sequence; and storing the combined auditory data set.