Patent ID: 6816885
Filing Date: 2004-11-09
Classification: G06Q,H04L

Abstract:
In a computing system, a method to intelligently handle e-mails comprising the steps of:receiving the e-mails; sending e-mail responses to ones of the received e-mails; parsing headers of the e-mails to identify senders and subjects; parsing bodies of the e-mails; parsing keywords of the e-mails; categorizing the e-mails in response to the parsing of the e-mail bodies, wherein the categorizing includes identifying when reply templates are to be prepared for responses to respective ones of the e-mails, the reply templates being for completion by a user preparing the responses to the e-mails; storing the received e-mails and parsed senders, subjects and keywords in a personalized e-mail database (PED); preparing the reply templates using a reply template generator (RTG), including the step of: analyzing the e-mails senders, subjects, and keywords stored in the PED using an expert system (ES) with machine learning capabilities to extract certain content of the e-mails, wherein such extracted content is included in ones of the reply templates; storing the email responses in said PED; and configuring said PED and said ES using an personalized email database configurator (PEC) for updation.