Patent ID: 6016344
Filing Date: 2000-01-18
Classification: A63F,G07C,H04M,H04Q,Y10S

Abstract:
Apparatus to be utilized with a telephone facility for on-line handling of customer data contained in a memory comprising:an operator terminal for use by a person to communicate through the telephone facility;interface switching means for receiving incoming calls;a voice generator for providing predetermined messages to a caller;means responsive to tone signals placed by the caller for providing control signals;computer means coupled to said voice generator for causing said messages to be provided to said caller, coupled to said interface switching means for connecting an incoming call by said caller to said operator terminal, and responsive to said control signals for determining whether the caller is requesting the assistance of an operator;whereby, if said assistance is requested, said computer means causes said caller to be connected to said operator terminal and said operator terminal provides data entries to said memory, and said memory is updated with customer data on a selected customer by incorporating said data entries into said data on said customer; andwhereby, if said assistance is not requested, said computer means provides said control signals as data entries to said memory, and said memory is updated with said customer data on said selected customer by incorporating said control signals as data entries into said data on said customer.