Patent ID: 7568133
Filing Date: 2009-07-28
Classification: H04L

Abstract:
1. A method of generating trouble tickets for network elements that are in failure and affecting network performance, comprising the steps of: defining component structures of each of the network elements in the network that may be in failure and quantifying whether any of the component structures in any of the elements in the network are in failure; associating the failures of the component structures of the network elements with customer nodes in the network that are affected by the failures and wherein the nodes comprise circuits in the network that are utilized by customers; automatically generating an element trouble ticket regarding a failure of a network element; automatically generating a service trouble ticket in response to the generation of the element trouble ticket which documents all circuits in the network that are experiencing failure as a result of the failure of the network element; and making the trouble tickets available to the customers over a medium regarding status of the failures.