Patent ID: 6731722
Filing Date: 2004-05-04
Classification: G06Q

Abstract:
An automated transaction processing system comprising:a communication interface; an interface unit connected to the communication interface for controlling the processing of transactions; a storage device connected to the interface unit for storing recorded subtransactions, application control block information and context block information; a plurality of resources adapted to process data associated with subtransactions, including both automated resources and a live operator terminal for providing data to a live operator; and a network for connecting the resources and the interface unit; wherein a transaction is processed by dividing the transaction into a series of subtransactions, each with associated subtransaction data, transmitting the subtransaction data to appropriate resources for processing, and providing the results of the processing to a user of the system; wherein all subtransactions requiring information to be spoken to a user by a liver operator and played to a user by an automated resource are spoken and played in the same voice.