Patent ID: 6584180
Filing Date: 2003-06-24
Classification: H04M

Abstract:
Automatic voice interaction apparatus for receiving a voice reguest from a caller and for transmitting a voice message to the caller comprising;switching means for receiving a call and for connecting the call to; automatic voice response means for storing the caller's voice utterance and for synthesizing a voice message to the caller; voice recognition means connected to receive the caller's voice utterance for analyzing the voice utterance and for generating a voice recognition result, the voice recognition means connected to send the voice recognition result to the automatic voice response means for synthesis into a voice message to the caller; screening means connected to receive stored voice utterances and reproduce voiced audio from a stored voice utterance when the caller responds negatively to a confirmation voice message synthesized by the voice response means from the voice recognition result generated by the voice recognition means, the screening means including means for receiving a voice recognition result entered by a person screening the reproduced voiced audio, the screening means connected to send the entered recognition result to the automatic voice response means for synthesis into a voice message to the caller; operator interface means by which an operator and the caller directly talk with each other, the screening means controlling the switching means to switch a call from the automatic voice response means to the operator interface means.