Patent ID: 8625759
Filing Date: 2014-01-07
Classification: H04M

Abstract:
1. A method of telephone switchboard, wherein a “Phone Log” is added in the telephone switchboard for recording extension numbers that have dialed an outside telephone number, telephone numbers dialed by the extension numbers, and accumulated times, comprising the steps of: a. the telephone switchboard operates to check if there is any outside call, wherein if there is no outside call, the telephone switchboard goes back to check again, otherwise the telephone switchboard checks the “Phone Log” to see if a telephone number of the outside call is on the “Phone Log”; b. if the telephone number of the outside call is on the “Phone Log”, then the telephone switchboard treats the outside call as a callback, and then connects the callback to a corresponding extension and waits for picking up of the corresponding extension; wherein if the corresponding extension picks up the callback, then communication begins; and if the corresponding extension does not pick up the callback, then the telephone switchboard transfers the callback to an auto-attendant, and the auto-attendant then operates to handle connecting; c. in step a, if there is no record of the telephone number of the outside call on the “Phone Log”, then the telephone switchboard transfers the outside call to the auto-attendant, and the auto-attendant then operates to handle connecting wherein when an original caller uses the corresponding extension for dialing an outside telephone number through the telephone switchboard, the callback is directly connected to the corresponding extension even though the outside telephone number did not accept the call from the corresponding extension and did not know the extension number of the original caller.