Patent ID: 8060418
Filing Date: 2011-11-15
Classification: G06Q

Abstract:
1. A multi-channel integrated support method comprising: creating a digital footprint specifying an electronic device configuration in place at a localized entity; storing the digital footprint in a memory coupled to a processor; rendering, using a migration graphical user interface connected to the memory, a footprint display comprising device representations of electronic devices present in the digital footprint; obtaining, through the migration graphical user interface, an existing device selection specifying an existing device from the footprint display; obtaining, through the migration graphical user interface, a new device selection specifying a new device to be added to the digital footprint; obtaining legacy data migration instructions for migrating legacy data on the existing device to the new device; displaying, through the migration graphical user interface, the legacy data migration instructions; integrating the new device into the digital footprint; and updating, through the migration graphical user interface, the footprint display to include the new device, wherein the migration graphical user interface comprises: