Patent ID: 6011845
Filing Date: 2000-01-04
Classification: H04M,H04Q

Abstract:
For use in a partitioned communication system including a shared network system, and an Intelligent Network Processor (INP) located within the management and control of the shared switch network, a communications system for negotiating a 2-way call hold, comprising:a Called Communications System (CCS) associated with a called party and operable to connect a call from a calling party to an agent of the called party, the CCS further operable to notify the calling party that the call is placed on hold;a terminating Intelligent Communication Device (ICD) located outside the management and control of the shared switched network system, the ICD operative to negotiate on behalf of the calling party with the CCS to put the calling party in queue for an agent when the calling party is placed on hold so that the call can be disconnected, wherein the calling party is notified when a selected position in the queue has been reached and the call is between the calling party and the called party is then reconnected, the ICD being logically connected to the INP and operative to provide a device-independent representation of internal processing and user actions based on predetermined states of the device in response to triggered events.