Patent ID: 8000990
Filing Date: 2011-08-16
Classification: G06Q

Abstract:
1. A method of servicing customers in a business establishment, the method comprising: at a service location physically located in a business establishment, identifying a customer who is physically located at the service location; identifying an event at the service location for which the customer who is physically located at the service location in the business establishment needs service by a service attendant; transmitting from a communication device at the service location to a gaming machine management system a message pertaining to the identified event; receiving the transmitted message; scheduling the event for servicing by a first service attendant according to at least a value of the customer; transmitting a message to the first service attendant identifying the service location to be serviced for the event; and dispatching the first service attendant to travel to the service location and service the event; receiving from the first service attendant a message accepting to service the event, wherein the message from the first service attendant is transmitted from the communication device fixed at the service location; establishing the first service attendant as being unavailable to service another event at another service location until the first service attendant completes service of the accepted event at the service location.