Patent ID: 6570967
Filing Date: 2003-05-27
Classification: A63F,G07C,H04M,H04Q

Abstract:
A method for controlling voice-data communications for use with a communication facility including remote terminals for individual callers, wherein said remote terminals comprise a telephonic capability including a voice communication structure for providing audio response signals and a digital input structure for providing digital response signals, said method comprising the steps of:cuing select ones of said remote terminals to prompt selective actuation by callers of said voice communication structure and said digital input structure to provide responsive signals; selectively receiving said responsive signals from said select ones of said remote terminals as digital signals indicative of caller data, digital signals to control access to certain operations, and audio signals; generating caller sequence data as digital data signals; and processing at least certain of said digital signals indicative of caller data or caller sequence data to isolate a subset of callers and storing said certain digital signals indicative of caller data and certain audio signals for subsequent processing.