Patent ID: 9092818
Filing Date: 2015-07-28
Classification: G06Q

Abstract:
1. A method of answering a query utilizing a system including an augmented reality device worn by a consumer and a commerce server having at least one processing device, the at least one processing device including a query module, a product database, a consumer status database, a retrieving module, a transmission module, a verification module and a diversion module, the method comprising: receiving, by the query module, first and second signals from the augmented reality device, the first signal communicating audio data collected by a microphone of the augmented reality device, the second signal communicating image data collected by a camera of the augmented reality device; identifying, by the query module, the presence of a query from the consumer within the first and/or second signals; determining, using the consumer status database, the status of the consumer utilizing the system; retrieving, by the retrieving module, a proposed answer to the query from the product database, the proposed answer being based at least in part on data within the first signal, the second signal, and/or the status of the consumer; transmitting, by the transmission module, the proposed answer to the augmented reality device; verifying, by the verification module, whether the proposed answer is accepted by the consumer; receiving, by the query module, another first signal and/or another second signal from the consumer if the proposed answer is not accepted by the consumer; responding, by the diversion module, to a predetermined number of unaccepted answers by the consumer by placing the consumer in real-time communication with a human provider of customer service; and generating, through the augmented reality device, a prompt using the audio data and the image data in order to initiate the real-time communication between the consumer and the human provider of customer service.