Patent ID: 8315373
Filing Date: 2012-11-20
Classification: H04M

Abstract:
1. A method of dynamically determining a poll subsequent to an event, wherein the event comprises an arrival of a call or expiry of a polling interval, the method comprising: a) maintaining at least a first parameter for each of one or more queues; b) conducting a poll for each queue based upon an initial polling mode corresponding to each of the one or more queues, wherein the initial polling mode comprises one of a scheduled poll and an on-demand poll; c) determining at least a second parameter for each queue based on the poll; d) scheduling a subsequent poll for each queue based on a comparison between the first parameter and the second parameter corresponding to each queue, wherein the subsequent poll is either a different one of the scheduled poll and the on-demand poll, or the scheduled poll having a different polling interval than the initial polling mode, wherein the initial polling mode is also the scheduled poll; and wherein the scheduling further comprises: