Patent ID: 8407724
Filing Date: 2013-03-26
Classification: G06Q

Abstract:
1. A method of implementing agile and dynamic help, defect tracking, and support frameworks for composite applications, the method comprising: implementing, on a computer system including a storage database, a composite application including a plurality of application components; establishing, in the computer system's storage database, a storage container for each of the plurality of application components, wherein the storage containers are configured to store support information for each of the component applications; automatically extracting a structure of each component of each of the plurality of composite applications from a definition of a business process flow, wherein the definition includes services that each component use as part of the composite application including defects that are reported and logged and entering details against categories identified in the knowledge base repository, wherein the knowledge base support repository is aware of the components of each of the plurality of composite applications, configuration at any particular time of use of each of the plurality of composite applications, and any support issues that are raised for each of the plurality of composite applications; storing, in the storage database, support data for each of the plurality of component applications; removing at least one of the plurality of component applications from the composite application; and maintaining, in the storage database, the support data for the remaining component applications of the composite application.