Patent ID: 7953416
Filing Date: 2011-05-31
Classification: G06Q,H04M

Abstract:
1. A process for dynamic routing of customer contacts to service providers via a telephone, comprising the steps of: establishing accounts for a plurality of service providers that provide non- telephonic-based services; permitting the plurality of service providers to bid against one another for a live telephone call based on a customer per-contact charge; creating a contact list comprised of the service providers ranked from the highest bidder service provider to the lowest bidder service provider; receiving a live telephone contact from a customer; routing the live telephone contact from the customer to the highest ranked bidder service provider on the contact list; rerouting the customer contact to a next highest ranked service provider on the contact list if the highest ranked service provider does not respond to the customer contact; and charging the service provider account receiving the live telephone contact the customer per-contact amount bid by the service provider.