Patent ID: 8218755
Filing Date: 2012-07-10
Classification: H04M

Abstract:
1. A non-transitory computer-readable recording medium storing therein an access-frequency estimating program that causes a computer capable of accessing a table recording hours that are outside operating hours and for which a second-degree derivative of access frequency distribution corresponding to a plurality of contact centers whose business is similar to that of a contact center subject to estimation is nearly 0, and a coefficient that indicates relation between access frequency during operating hours of the other contact centers and access frequency outside the operating hours, to execute: acquiring a past access frequency for an operating hour of the contact center; extracting, from the table, a coefficient that expresses relation between access frequency during the operating hours and an arbitrary hour selected from among the hours outside the operating hours; calculating an estimated access frequency for the arbitrary hour of the contact center, based on the past access frequency acquired at the acquiring and the coefficient extracted at the extracting; and outputting the estimated access frequency calculated at the calculating.