Patent ID: 9143614
Filing Date: 2015-09-22
Classification: G06Q,H04M

Abstract:
1. A system for integration of client interaction technologies, comprising: a plurality of resource managers, each comprising at least a software service operating and stored on a first network-connected computing device; a plurality of resources, each comprising at least a second network-connected computing device; a monitoring service, comprising at least a software service operating and stored on a third network-connected computing device; and a callback cloud configured to provide voice callback services on demand; wherein a resource manager receives an interaction from a communications device via a communications network; wherein at least some of the plurality of resources regularly report their status to the monitoring service via data communications across a data network; wherein the monitoring service determines a current status and an expected availability of resources based at least in part on status reports received by the monitoring service from the plurality of resources; wherein a first resource manager sends an interactive indicia comprising at least information sufficient to enable callback requests to be made in response to the received interaction via the communications network, the information based at least in part on the current status and the expected availability of resources determined by the monitoring service; wherein the callback cloud receives a first callback request based at least in part on information sent by the first resource manager in the interactive indicia; and further wherein the callback cloud generates a callback via a telephone network in response to the first callback request; wherein the callback cloud comprises: