Patent ID: 9077799
Filing Date: 2015-07-07
Classification: G06Q,H04L,H04M

Abstract:
1. A method implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions operable to: receive a subscribe message from a call center requesting information for a communication session between a user device and an application server; receive a request from the user device for at least one service at the application server; render the at least one service to the user device through the communication session; collect the information of the communication session; send a notification message to a presence server, the notification message including the information; build a presence document at the presence server that includes all the information collected throughout a duration of the communication session; receive a message from the user device requesting a call with a service provider; and send the presence document to the service provider when the call is setup between the user device and the service provider, the service provider rendering the information of the communication session for viewing by the service provider, wherein the rendering is a replica of the at least one service rendered to the user device.