Patent ID: 8413218
Filing Date: 2013-04-02
Classification: G06F,H04N

Abstract:
1. A non-transitory computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions executed by processing logic to: receive user data from a user, said user data stored in a repository of user data and persona data and comprising request data for a videoconference with a human agent; receive user attribute data of said user from a live video transmission during said videoconference with said human agent; select a persona, including persona data, to associate with said human agent, wherein said persona is based on a subject of said videoconference; establish said videoconference between said user and said human agent; use said user attribute data and said persona data to transform the live video transmission of said human agent into a persona video transmission corresponding to said persona, wherein the persona video transmission provides that the human agent is anonymous to the user; display said persona video transmission to said user within said videoconference, wherein said persona video transmission is correlated to said live video transmission; and display a live video transmission of the user to said human agent.