Patent ID: 6385191
Filing Date: 2002-05-07
Classification: H04L,H04M,H04Q

Abstract:
A method of effecting a call-center call in a communications system that includes a client-server network comprising at least one client and at least one server interconnected by a data network, a telephone network, a telephone call center connected to the telephone network, and a gateway interfacing the data network with the telephone network, the method comprising the steps of:the client indicating to the server through the data network a desire to speak to a call center agent; in response to the indication, the server providing to the client through the data network information enabling the client to connect to the call center, including an identifier of the call center; in response to receipt of the information, the client establishing a connection through the data network to the gateway and providing the call center identifier to the gateway via the connection; and in response to the receipt of call center identifier, the gateway establishing a telephone call through the telephone network to the call center and interfacing the telephone call to the connection.