Patent ID: 8838803
Filing Date: 2014-09-16
Classification: G06F,H04L,Y10S

Abstract:
1. A communication system, comprising: a communication exchange including a non-transitory memory storing instructions that, when executed by a processor, cause the communication exchange to receive communications from a user directed to online service providers including a banking service provider and an on-line auction service provider and to receive communications to be directed to the user from the online service providers; and a persona manager including a non-transitory memory storing instructions that, when executed by a processor, cause the persona manager to monitor user interactions with online service providers to manage the user interactions according to predetermined user preferences stored as a plurality of user profiles associated with the user, including selecting a particular user profile from the plurality of user profiles based on an online service provider with which the user is interacting, and applying preferences from the particular user profile appropriate to the nature and context of the communications from the user; wherein the instructions further cause the persona manager to monitor the user's public presence on an online service provider with which the user engages and to respond to interactions affecting the user according to user preferences in the particular user profile; wherein the instructions further cause the persona manager to automatically supply user information appropriate to communications initiated by the user, the user information including banking authentication information for identifying the user in communications with the banking service provider, and further including on-line auction authentication information for identifying the user in communications with the on-line auction service provider; wherein the instructions further cause the persona manager to release the user information to online service providers according to user preferences associated with user profiles selected for interactions involving the online service providers, the communications with the online service provider comprising communications with a person, the preferences including categories of information and categories of persons authorized to receive information in each of the categories of information, the user information including user identities using genuine user information or using pseudonymous user information depending on the category of the person to whom the information is to be released; and wherein the instructions further cause the persona manager to receive a communication originated by an originating on-line service provider, to determine, by examining the communication, an identity of the originating on-line service provider, to retrieve, after receiving the communication, one of the user profiles including rules for routing the communication based on the identity of the originating on-line service provider and on a content of the communication, to automatically select, according to the retrieved user profile, a routing destination from a plurality of user routing destinations including an instant messaging account, an email account and a telephone call, and to automatically route the communication to the routing destination selected from the plurality of user routing destinations according to the retrieved user profile, based on the identity of the originator and on the content of the communication.