Patent ID: 6411936
Filing Date: 2002-06-25
Classification: G06Q

Abstract:
A processing system comprising:a. an input device that selectively requests and allows input of field feedback via field feedback surveys; b. a field feedback survey generator that receives the field feedback and processes, renews and updates enterprise value enhancement solution surveys based on the field feedback, the field feedback survey generator further generating the field feedback surveys used by the input device and updating the field feedback surveys; c. a switchboard that imports data from at least one database relating to one or more of financial information, human resources information, customer information, supplier information, and industry, market or specialized expert information via multimedia databases into the processing system; d. a performance processor that assimilates the field feedback and the data imported by the switchboard to process linkages between the data, form clusters of elemental information, and make appropriate computations, associations, and new linkages; e. a customer asset valuation processor that can receive customer and other relevant information including information and meta information about customer needs, requirements, desired states, and assets from the switchboard, the customer asset valuation processor dynamically computing an asset value of the customer assets and assigning attributes to the customer assets as necessary; f. a performance metrics engine that keeps track of a first set of metrics, the direction of movement of a second set of metrics that are a subset of the first set of metrics, and the accuracy of projections of the values of the first set of metrics as compared to actual change of the first set of metrics over time to determine the dependability and applicability of the first set of metrics as indicators of enterprise performance and for measurement thereof; and g. a value enhancement solution generator that receives data from the field feedback survey generator, the switchboard, the performance processor, the customer asset valuation processor, and the performance metrics engine, generates value enhancement solutions based on these data, and delivers recommended solutions for value enhancement of the enterprise, with linkages to specific functions.