Patent ID: 8417994
Filing Date: 2013-04-09
Classification: G06F

Abstract:
1. A computer implemented method of handling problems in an information technology (IT) system, the computer implemented method comprising: a processor receiving and storing problem-data, wherein the problem-data describes a known problem in a first IT system that occurred during a modification to the first IT system; the processor receiving and storing severity-data, wherein the severity-data describes a severity of the known problem; the processor receiving and storing solution-data, wherein the solution-data describes a solution of steps to be taken to correct the known problem; the processor receiving a modification alert, wherein the modification alert indicates that the modification will be applied to a second IT system that is different from the first IT system; the processor determining if the first IT system and the second IT system share a pre-determined amount of common features; and in response to the processor determining that the first IT system and the second IT system share the pre-determined amount of common features, enabling a display of a severity map, wherein the severity map describes the known problem, the severity of the known problem, and the solution to the known problem as applied to the second IT system.