Patent ID: 6366663
Filing Date: 2002-04-02
Classification: H04Q,Y10S

Abstract:
A system for maintaining a customer's local telephone number when a switch is made from a first service provider to a second service provider, said system comprising:a regional number portability subsystem containing a plurality of telephone number porting data defining how to route a call from said first service provider to said second service provider; a service order application communicably linked to said regional number portability subsystem via a first data pathway and configured to send a porting request for a specific customer, said service order application comprising means for receiving and processing customer orders for local service, a local service order database containing a plurality of current telephone number and customer transaction information, and a service order application engine forming a bridge between said means for receiving and processing customer orders and said service order database, said service order application engine configured to update said service order database with customer specific telephone number data; a local service management application communicably linked to said regional number portability subsystem via a second data pathway, said local service management application configured to receive said porting request, said local service management application supporting an interface to said second service provider for delivering said porting request and providing new routing data about said specific customer using the customer's existing telephone number; and a check link application which monitors the interface between said service order application and said regional number portability subsystem.