Patent ID: 6604084
Filing Date: 2003-08-05
Classification: G06Q

Abstract:
A method for generating an evaluation in a performance evaluation system, comprising:storing a plurality of questions associated with a call center; storing a plurality of performance area identifiers, each performance area identifier corresponding to a performance area associated with the call center; associating each of the performance areas with at least one of the questions; associating a plurality of the performance areas with one question; storing a plurality of guideline identifiers, each guideline identifier corresponding to a guideline associated with the call center; associating each of the guidelines with at least one of the performance areas; associating a plurality of the guidelines with one of the performance areas; receiving a selection of a member of the call center for an evaluation of the member; receiving a selection of at least one performance area for the evaluation; dynamically determining questions associated with the selected performance area, the selected performance area comprising the dynamically determined questions; and automatically generating the evaluation of the member and including the dynamically determined questions in the evaluation.