Patent ID: 8984143
Filing Date: 2015-03-17
Classification: A61P,H04M,H04W

Abstract:
1. A method of having an emergency-service provider establish communication with a caller who is registered with an emergency information service that maintains information concerning an alternative mode of communicating with said caller, wherein said alternative mode is an alternative process of communication, said method comprising said emergency-service provider executing steps of: receiving a call from said caller, wherein said call is made by said caller using a first communication mode; using a communication network, sending, to said emergency information service, a request for information associated with said caller; receiving, from said emergency information service, via said communications network, information characterizing a second communication mode for communicating with said caller, wherein said information characterizing a second communication mode for communicating with said caller includes an identifier that identifies said second communication mode; deciding to use said second communication mode to communicate with said caller; deciding whether to maintain communication with said caller using said first communication mode; and initiating communication with said caller via said second communication mode.