Patent ID: 6240165
Filing Date: 2001-05-29
Classification: H04M

Abstract:
A communication support system which is adapted to connect a telephone set through a communication control device to a data processing device and adapted to connect a telephone network to the communication control device, the communication support system comprising:the communication control device having a voice interface and a computer interface;the data processing device connected to the communication control device through the voice interface and the computer interface;a caller ID detection unit, provided in the communication control device for detecting a caller ID sent from the telephone network upon incoming of a call;a line switching unit, provided in the communication control device, for switching on a first line between a voice signal path from the telephone set and a voice signal path from the telephone network before a voice connection between the telephone set and the telephone network is established, and for switching off the first line and switching on a second line between the voice signal path from the telephone set and a voice signal path from the data processing device in response to a line switching command remotely transmitted by the data processing device after the caller ID is detected by the caller ID detection unit; anda control unit, provided in the data processing device, for retrieving a caller profile from a database of the data processing device in response to the caller ID received from the caller ID detection unit though the computer interface, and for sending a synthesized voice signal indicating the caller profile to the telephone set through the voice interface and the second line of the communication control device after the line switching unit switches on the second line wherein, when an off-hook state of the telephone set is detected, the control unit transmits the line switching command to the communication control device through the computer interface, so as to cause the line switching unit to switch off the first line and switch on the second line.