Patent ID: 8200620
Filing Date: 2012-06-12
Classification: G06F,G06Q

Abstract:
1. A computer system for managing a service process comprising: a discovery unit for detecting data on a resource for executing one or more service steps included in the service process; and a repository for holding, for each of at least one configuration item, a set of data that represents at least one predetermined attribute of the configuration item and a relation between the at least one configuration item and a second configuration item, wherein the set of data includes: data created from the detected data using a second configuration item model in which one or more particular service steps are defined as a second single configuration item, the first configuration item model including a first attribute for identifying the second configuration item model associated with the particular service step to be executed in response to the service process starting, and the second configuration item model including a condition attribute designating a condition for creating data using the second configuration item model and a timing attribute designating timing of creating data using the second configuration item model.