Patent ID: 8156388
Filing Date: 2012-04-10
Classification: G06F,H04W

Abstract:
1. A system for automatically correcting an operational problem on at least one of a mobile device linked to a server and the server, the system comprising: an action coordinator component encoded with instructions, which when executed by a processor in the server generates a workflow task list comprising a plurality of workflow tasks for execution on at least one of mobile device and the server when an operational problem is new and selects an existing workflow task list from a workflow archive when the operational problem previously occurred; a mobile device action component encoded with instructions, which when executed by a processor in the mobile device reports an operational problem on the mobile device to the action coordinator component and executes the workflow tasks designated by the action coordinator component on the mobile device; and a management system action component encoded with instructions, which when executed by the processor in the server reports an operational problem on at least one of the mobile device and the server to the action coordinator component and executes the workflow tasks designated by the action coordinator component on the server.