Patent ID: 6668054
Filing Date: 2003-12-23
Classification: H04M

Abstract:
A method for allowing a user to remotely interface a computer telephony integration (CTI) architecture, comprising:(a) receiving a telephone call from a caller; (b) routing the telephone call to a remote user; (c) ascertaining an identifier associated with the caller; (d) retrieving information associated with the caller utilizing the identifier; and (e) transmitting the information to the remote user utilizing a network, wherein the information is capable of being viewed using a Hypertext Transfer Protocol (HTTP) application; wherein the information is displayed via an interface including a window used to display: a current status of a telephone connection between the remote user and a switch, an indication as to whether a telephone is currently in communication with the switch, and a time when the communication was established; said window including: an initiate pop forwarding icon for automatically forwarding the information to another remote user utilizing a forwarding receiver identifier entered using at least one forwarding field that is displayed upon the selection of the pop forwarding icon, a disconnect icon for communicating a command to the CTI architecture utilizing the network to disconnect the telephone connection, thus terminating the communication, a message window for displaying messages received, a message send icon for sending messages to another remote user utilizing a message receiver identifier entered using at least one message field that is displayed upon the selection of the message send icon, and an extension window for identifying the telephone to which the telephone call is routed, wherein an extension is capable of being changed.