Patent ID: 7046790
Filing Date: 2006-05-16
Classification: G06Q,G07C

Abstract:
1. A system for allocating service resources to users wherein said service resources are provided to at least one service point for service at least at one associated operator positions, said system comprises: at least one device for managing at least one queue and queue information about the queue, said queue information, comprising at least one of a notification message, a most recently served number, an estimated waiting time, a number of people waiting, and a type of said service, and said device further comprising an input to receive a queue number; at least one user terminal arranged for two-way communication with the device; wherein the device and the user terminal are connectable to a first communication network and a second communication network wherein said first and second communication networks are connected together by at least one gateway, wherein the first network comprises a node for the reception and transmission of messages intended for the device or the user terminal, the second network comprises a server and the device is adapted to communicate with the server and with the node, so that the queue information is available and transmitted to the user terminal via both the first communication network and the second communication network and the device responds to calls from the user terminal.