Patent ID: 7587324
Filing Date: 2009-09-08
Classification: G06Q

Abstract:
1. A method for detecting user satisfaction, the method being performed by execution of computer readable program code by at least one processor of at least one computer system, the method comprising: monitoring, using the at least one processor, an interaction between a user and a computer via an acquisition module on the computer that tracks user actions, the monitoring generating a user interaction log describing at least one interaction between the user and the computer, the monitoring identifying an application script based on an interaction included in the user interaction log, the application script created by (i) defining action sequences, (ii) assigning a utility value to each action sequence, (iii) developing a script of action sequences for an application, and (iv) storing the script of action sequences for the application; comparing, using the at least one processor, the monitored interaction with a baseline value to determine a loop in the interaction, wherein the loop is a deviation from baseline;