Patent ID: 9092314
Filing Date: 2015-07-28
Classification: G06F

Abstract:
1. A method of providing technical support for a tool having a plurality of executable modules, each module including a plurality of stages, the method comprising: reading an error message by a technical support application to obtain an error code therefrom; searching a project directory by the technical support application to obtain a first report indicating a failed module of the plurality of executable modules; wherein the plurality of executable modules are for a design automation program; wherein the first report is associated with the error message; identifying a failed stage of the stages of the failed module from the first report; and preparing a case inquiry for the error message, the case inquiry identifying the failed stage and the error code; searching a document for an entry that matches the failed stage and the error code, wherein each entry in the document specifies a stage, an error code and links to databases associated with the error code; if an entry matches the failed stage and error code, displaying the matching entry in a window; if an entry does not match the failed stage and error code, creating an entry in the document including the error code and a link to information indicating that the error is currently being addressed; wherein the reading, searching, identifying a failed stage, preparing a case inquiry, searching, displaying and creating are performed by an information handling system.