Patent ID: 7929668
Filing Date: 2011-04-19
Classification: G06Q,H04M

Abstract:
1. A computer program product that is configured to administer a network, the computer program product comprising computer readable storage medium encoded with computer-readable program code, the computer-readable medium comprising: computer-readable program code that is configured to accept customer trouble reports related to the network and to provide customer trouble report status information to customers; and computer-readable program code that is configured to manage repair services that are performed on the network in response to the customer trouble reports and that is further configured to automatically send a status change message to the computer-readable program code that is configured to accept upon occurrence of a change in a status of a customer trouble report as a result of repair services that are performed on the network and without being polled periodically to identify open customer trouble reports; the computer-readable program code that is configured to accept being further configured to update the customer trouble report status information in response to receipt of the status change message.