Patent ID: 6449353
Filing Date: 2002-09-10
Classification: H04M,H04Q

Abstract:
A method of processing telephone calls at a call center with a telephony server, comprising:receiving a telecommunication number input from a source with the telephony server; conditioning the telecommunication number input; matching the telecommunication number input after said conditioning with a standardized number format by comparing the telephone number input with a plurality of input patterns that are sequentially ordered by priority; converting the telecommunication number input to a standardized number based on the standardized number format in response to said matching the telecommunication number input with the standardized number format; matching the standardized number to a standard pattern by comparing the standardized number to a plurality of standard patterns; determining the source has authorization from a dialing classification that corresponds to the standard pattern in response to said matching the standardized number to the standard pattern; and transmitting a dial string that corresponds to the standard pattern to a telecommunication switch.