Patent ID: 6778638
Filing Date: 2004-08-17
Classification: H04M

Abstract:
A process of creating a maintenance report for a communications system, the process comprising steps of:communicating with a communications network and acquiring a telephone line record, the telephone line record comprising at least one of i) customer information from a Customer Record Information System, ii) facility information from a Loop Facility Assignment Control System, and iii) equipment information from a switch system analyzing telephone switches; generating the maintenance report using information from the acquired telephone line record at a requested date and time within a time zone of a requesting wire center; formatting the maintenance report to a reporting requirement of a user; communicating the maintenance report along the communications network, in real-time and on-line to the user; storing the generated maintenance report, a previously stored maintenance report being deleted at an end of the previously stored maintenance report's archive period after inquiry to the user, whereby the process creates the maintenance report using fresh data.