Patent ID: 8775233
Filing Date: 2014-07-08
Classification: G06N,G06Q

Abstract:
1. A computer server implemented method for calculating a probability of optimal performance within a telecommunication environment for an organization, the computer server implemented method comprising: providing the computer server operably coupled to a computing device through a communication network; providing a memory accessible by the computer server; defining discipline areas, within a management model of the telecommunication environment, comprising at least: a resource management, a process management, a technical management, an asset management, a project management, a relationship management and a financial management of the telecommunication environment; defining standards and best practices across the discipline areas required to achieve the optimal performance within the telecommunication environment through a process flow comprising at least: receiving at least three evaluation cycles, wherein the at least three evaluation cycles are consecutive and time contiguous; automatically generating and sending, a plurality skill assessment questions from the computer server to the computing device, the plurality of skill assessment questions being selected to assess knowledge and skills of the standards and best practices by a plurality of people in the organization and to provide a predictive indicator as to whether the plurality of people questioned within the organization have the knowledge and skills of the standards and best practices required to achieve optimal telecommunication performance results; receiving with the computer server a first plurality of answers to the plurality of skill assessment questions from the computing device; automatically calculating by the computer server, skill assessment scores for the organization for each of the at least three evaluation cycles from the first plurality of received answers to the plurality of skill assessment questions based on the defined discipline areas; automatically generating and sending a plurality of environment assessment questions related to telecommunications infrastructure and processes of the organization, from the computer server to the computing device, the plurality of environment assessment questions being selected to provide another predictive indicator as to whether the organization has the telecommunications infrastructure and processes in sufficiency to achieve optimal telecommunication performance results; automatically receiving with the computer server a second plurality of answers to the plurality of environment assessment questions from a plurality of individual respondents from the computing device; automatically calculating by the computer server an environment assessment score for the organization for each of the at least three evaluation cycles from the second plurality of received answers to the environment assessment questions based on the defined discipline areas, wherein the environment assessment score is calculated by mathematically weighting the second plurality of answers to the environment assessment questions relative to a responsibility within the organization of each individual respondent and then averaging the weighted scores across the plurality of the individual respondents; automatically calculating by the computer server a performance assessment score based on the defined discipline areas; automatically aggregating by the computer server the calculated skills assessment score, the calculated performance assessment score, and the calculated environmental assessment score to further calculate aggregated environment performance index scores for each of the at least three evaluation cycles for the organization; and averaging by the computer server the aggregated environment performance index scores from each of the at least three evaluation cycles to indicate the probability of optimal telecommunications performance in the telecommunication environment for the organization.