Patent ID: 6018579
Filing Date: 2000-01-25
Classification: H04M,H04Q

Abstract:
A call servicing system comprising:a plurality of agent switches configured to direct calls to and from service agents;a database configured to store forwarding information corresponding to local telephone numbers dialed by customers;a plurality of customer switches configured to direct calls to and from the customers, at least one of the customer switches being connected to the database and includingmeans for receiving a call requesting service from one of the customers dialing a local telephone number,means for querying the database using the local telephone number to retrieve the forwarding information corresponding to the local telephone number, andmeans for routing the call along with the local telephone number and the forwarding information; anda network call center, connected to the agent switches and the customer switches, configured to receive the call routed using the forwarding information, to queue the call, and to transmit the call to one of the service agents via one of the agent switches.