Patent ID: 6980640
Filing Date: 2005-12-27
Classification: H04M

Abstract:
1. A hierarchical system for routing outbound telephone calls between call-handling stations, the hierarchical system comprising: a dialer configured to dial an outbound telephone call; a first and a second hunt group in electrical communication with the dialer and arranged to route the outbound telephone call placed by the dialer; a first and second call-handling station, the first call-handling station being in electrical connection with the first hunt group and being in one hierarchical level, the second call-handling station being in electrical connection with the second hunt group and being in another hierarchical level, wherein at least one of the first or second call-handling stations is located at a site remote from the dialer; and wherein an operator staffing the first call-handling station in the first hunt group determines whether a right-party contact is available to talk on the outbound telephone call and transfer the call to the second hunt group when the right-party contact is available.