Patent ID: 8503635
Filing Date: 2013-08-06
Classification: G06Q,H04M

Abstract:
1. A computer-implemented method for optimizing the price a client will pay for receiving a call from a consumer, comprising: maintaining a client table that includes a plurality of clients; maintaining a pattern table that includes a plurality of patterns, wherein at least a selection of the patterns are marked as relevant to a respective one of the clients in the client table; receiving a call from a consumer to a destination; using the destination to find a select client in the client table; transcribing the call by creating text data representative of voice data collected from the call; extracting at least one pattern from the text data representative of voice data collected from the call; determining whether the at least one pattern from the text data representative of voice data collected from the call matches at least one pattern in the pattern table that is relevant to the select client; and adjusting the price of the call to the select client based on the at least one pattern relevant to the select client as determined from the text data representative of voice data collected from the call.