Patent ID: 6898435
Filing Date: 2005-05-24
Classification: G06Q,H04L,H04M

Abstract:
1. Method of assigning, tracking, and billing for calls for maintenance and repair for customer equipment located at a customer premises, in which a central dispatch office receives customer trouble calls, and any of a plurality of available technicians accept an assignment to clear the customer equipment problem, with each of said technicians having a wireless computing device that communicates wirelessly over a global information network with a main server computer at the central dispatch office; the method comprising; receiving customer requests for maintenance or repair at the central dispatch office; entering into the main server computer, for each such customer request, customer information including identity and location of the customer, nature of the problem the customer is experiencing, and customer billing account information; said main server computer automatically creating a service call entry for each such customer problem and creating a list of said service call entries with each having a customer location, customer identity, and nature of customer problem; communicating wirelessly over said global information network to the wireless computing devices the customer service calls for customers within the assigned geographic location for the respective technicians; each said wireless computing device having a display screen and means to permit the technician to enter data; listing for each technician on the respective wireless computing device a list of the service calls within the respective assigned geographical area; said technician viewing said list of service call entries on the hand held wireless computing device and selecting one or more of the service calls presented on the wireless computing device on which the technician accepts an assignment to clear the associated customer problem; the hand held wireless computing device transmitting acceptance of the one or more service call entries wirelessly back to said main computer; said technician visiting said customer premises; said technician entering job completion data and labor charge data on the associated wireless computing device as the assignment is completed, said job completion data and labor charge data being transmitted wirelessly over said global information network to said main server computer; and said main server computer automatically invoicing and billing said customer for the completed work.