Patent ID: 6480599
Filing Date: 2002-11-12
Classification: H04M

Abstract:
A telecommunications system for connecting callers in a telecommunications network to a plurality of call destinations providing different services for the callers, comprising:a call receiving node to receive telephone calls from callers, said call receiving node including an interactive response unit adapted to interrogate a caller to determine caller and service information identifying the caller and the type of service required by the caller, and adapted to determine an appropriate call destination for each call; and a remotely located call processing center adapted to communicate remotely with the call receiving node and arranged to receive and process the caller and service information received from said call receiving node thereby acting to liberate the call receiving node for other incoming telephone calls while the call processing center connects a telephone call, forwarded from the call receiving node, to an appropriate call destination for the service required by the caller as determined by the processing, within the call processing center, of said received caller and service information.