Patent ID: 8266665
Filing Date: 2012-09-11
Classification: H04N

Abstract:
1. A method, comprising: receiving, by a video client, a screen capture request to capture one or multiple screenshots of content from a user; determining a type of screen capture request based on whether a first input or a second input is received by the video client; capturing the one or multiple screenshots of content based on the screen capture request; determining whether the one or multiple screenshots of content pertain to a troubleshooting service or an entertainment service based on the determined type of screen capture request and a favorites list associated with the user; generating screen capture type information that indicates whether the one or multiple screenshots of content pertain to the troubleshooting service or the entertainment service based on the determining whether the one or multiple screenshots of content pertain to the troubleshooting service or the entertainment service; analyzing at least one of the one or multiple screenshots of content or the screen capture type information; and providing the troubleshooting service or the entertainment service to a user of the video client based on the analyzing of the at least one of the one or multiple screenshots of content or the screen capture type information.