Patent ID: 6504924
Filing Date: 2003-01-07
Classification: H04M,H04Q

Abstract:
A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for processing communications between one or move client applications and a client manager in a telemanagement system, said method steps comprising:connecting the client manager to a client application single user interface through a first communication channel; registering a client application; adding a second communication channel; subscribing to one or more message events from a sender; reading and posting the subscribed one or more message events comprising retrieving a message packet from a message queue; checking the message packet for a specific destination; if there is no specific destination, looking up all attached application handles for the type of message in the packet and for each attached handle, forwarding the message; if there is a specific destination, finding the specific destination application handle entry, forwarding the message to the specified destination, and sending an acknowledgment packet back to the sender; and disconnecting from the client application single user interface.