Patent ID: 8335298
Filing Date: 2012-12-18
Classification: G16H,H04M

Abstract:
1. A computer-implemented method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising: a dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher communicating with the caller via telephone regarding a medical emergency of a patient, the protocol presenting a plurality of interrogatories for the dispatcher to ask the caller to collect information regarding the medical emergency and generate an emergency medical dispatch response by emergency responders based on the collected information; the dispatch center computer system initiating a diagnostic tool on the dispatch center computer system, the diagnostic tool configured to aid the dispatcher in uniformly collecting information about symptoms of a pandemic illness in a uniform consistent manner; the diagnostic tool presenting to the dispatcher a user interface; the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to guide the caller in identifying symptoms of the pandemic illness that the patient is manifesting; the diagnostic tool receiving dispatcher-entered input that is indicative of information about symptoms of a pandemic illness gathered and relayed by the caller, wherein the caller relays the symptom information to the dispatcher vocally over the telephone; the diagnostic tool collecting symptom information from the dispatcher-entered input and compiling the symptom information into data having a uniform format to be processed to monitor the spread of the pandemic illness; and the dispatch center computer system transmitting the collected symptom information to a data analyzing module that is configured to identify patterns and relationships within data received by the data analyzing module.