Patent ID: 7194445
Filing Date: 2007-03-20
Classification: G06F

Abstract:
1. A computer-based method for providing problem determination and error recovery features to a computing environment, the method comprising: receiving information regarding a status of the computing environment; identifying at least three applicable rules from a knowledge base of rules, wherein the at least three applicable rules are applicable to the status of the computing environment; and applying the at least three applicable rules to obtain a result, wherein the at least three applicable rules from the knowledge base of rules includes a logging logic rule used by a logging logic module and associated inference engine in specifying that particular events should be logged by system components under particular circumstances, a problem determination logic rule used by a problem determination logic module and associated inference engine in specifying that a presence of particular information contained within event logs indicates a particular problem, and an error recovery logic rule used by an error recovery logic module and associated inference engine in specifying that a particular problem implies a particular solution to the particular problem should be followed.