Patent ID: 6731724
Filing Date: 2004-05-04
Classification: G10L,H04M

Abstract:
In a network that includes a voice-enabled user interface in communication with a telephone device and a telephone service system, a method performed at the voice-enabled user interface for enabling a user at the telephone device to access data from the telephone service system with user input that is not recognizable by the telephone service system, the method comprising the acts of:receiving a prompt from the telephone service system, wherein the telephone service system comprises a menu having multiple menu states, each menu state having state specific prompts, said prompt being one of the state specific prompts, said prompt comprising speech having multiple sound wave patterns that occur in segments over a period of time; determining which of the multiple menu states the telephone service system is in using a template that maps the multiple menu states and the state specific prompts; identifying said prompt by determining the quantity of said segments and the period of time over which each of said segments occur and comparing said segments and period of time with information stored in said template; transferring said prompt to the user at the telephone device; receiving a user input that is entered at the telephone device, wherein said user input comprises a request for data from the telephone service system, and wherein said user input is not recognizable by the telephone service system; transmitting a translation of the user input to the telephone service system, wherein said translation of the user input is recognizable by the telephone service system; receiving the requested data from the telephone service system; and transferring said requested data to the telephone device.