Patent ID: 6804722
Filing Date: 2004-10-12
Classification: H04L

Abstract:
A communication service provision system, which process operation-flow automatically according to pre-designed policy comprising:a policy serving unit that manages a network; a customer care serving unit that accepts an order of a customer; an operational flow managing unit that manages operation operational flow; a storage unit that stores data required by these units; an operational flow storage part that stores operational flow composed of a series of operations for processing an order of a customer; a corresponding server storage part that stores the name of each server that executes respective operations stored in the operational flow storage part; an operation termination detecting part for detecting the termination of respective operations stored in said operational flow storage part; and an operations switching part for executing the next operation by reading operation to be executed next stored in said operational flow storage part and activating a server in charge of the operation every time the operation termination detecting part detects the termination of one operation.