Patent ID: 6831549
Filing Date: 2004-12-14
Classification: G06Q

Abstract:
An interactive restaurant communication and management system for operation of, and managing the, interactive communications between a customer, server, meal processing center, or central base unit, for collecting data of selected functions related to restaurant services, for controlling selected services and for creating a data base record of restaurant operations for data processing and analysis, for overview and improvement of the restaurant operations, comprising,a) first means for interactive communication from a customer location; b) second means for interactive communications with a server; c) third means for operation as a central base unit and including interactive communications means with said first means or said second means; d) said first means including means for selection of a prerecorded message, or voice, or keyed messages for transmission to said third means central base unit or said second means; e) said third means central base unit including means for recording selected data responsive to said interactive communications, for analysis of said selected data related to one or more selected restaurant services; wherein said third means central base unit includes, i) means for comparing said recorded selected data with respective standard service related data or for displaying an alert signal in response to said comparison; and j) said recorded date is indicative of the time duration a table is occupied by a customer end said respective standard data is indicative of a maximum time for table use or turnover.