Patent ID: 6195417
Filing Date: 2001-02-27
Classification: H04M

Abstract:
A system for accessing and retrieving speech-based information comprising:a) at least a first feed application for entering a request for information from a speech-based information system which is accessible at a selected predetermined telephone number;b) a scheduler interfaced to said first feed application for coordinating the acceptance and delivery of said request from said first feed application, based upon a number of lines that are available for calling a plurality of predetermined telephone numbers, and a number of requests that are ready for processing; andc) a calling computer interfaced to said scheduler for receiving and processing said number of requests said calling computer including:1) a line manager for placing a telephone call to said speech-based information system at said selected predetermined telephone number;2) a resource manager for notifying said scheduler of said number of lines that are available for said line manager to call said plurality of predetermined telephone numbers;3) a speech recognizer for recognizing one or more verbal messages generated by said speech-based information system in response to a call placed by said line manager to said selected predetermined telephone number; and4) a program employing said line manager and said speech recognizer in response to said request for information for placing a call to said speech-based information system, recognizing one or more verbal messages generated by said speech-based information system, and delivering a response to said request in accordance with said one or more verbal messages.