Patent ID: 7158965
Filing Date: 2007-01-02
Classification: G06F,Y10S

Abstract:
1. A method for providing help content associated with the occurrence of a first event occurring within a first client computer, comprising: periodically retrieving a help file comprising help content associated with one or more parameters uniquely identifying the first event; determining whether the first event has occurred; in response to determining that the first event has occurred, determining whether help content associated with the first event should be provided, the help content based at least on an assert occurring prior to the first event and an error report received from a second client computer that experienced the second client computer event corresponding to the first event wherein the assert comprises a flag placed within a program code of an application program that, when executed, identifies a potential error condition; in response to determining that help content should be provided, identifying the help content based on the parameters; and providing the help content to a display.