Patent ID: 6968051
Filing Date: 2005-11-22
Classification: H04M

Abstract:
1. A method of facilitating customized call processing comprising: defining a plurality of entities, each of said plurality of entities selected from the list consisting of: an office, a group, or a subscriber; creating an office feature queue for at least one office entity, wherein the office feature queue defines a sequence of call features and an associated event for call processing; defining a sequence with which to implement call features for the office feature queue; creating a group feature queue for at least one group entity associated with the at least one office entity, wherein the group feature queue is based on an inherited corresponding office feature queue; allowing modification of the group feature queue to customize the group feature queue; creating a subscriber feature queue for at least one subscriber entity associated with the at least one group entity, wherein the subscriber feature queue is based on an inherited corresponding group feature queue; allowing modification of the subscriber feature queue to customize the subscriber feature queue; receiving a trigger indicating an occurrence of the event for a call associated with the at least one office entity; identifying the office feature queue associated with the at least one office entity corresponding to the event; and processing the call to implement the call features in the sequence defined in the office feature queue for the call.