Patent ID: 8196102
Filing Date: 2012-06-05
Classification: G06F

Abstract:
1. A computer-implemented method for certifying a software product for supportability comprising: identifying, by at least one processor of a computer system, the software product, wherein the software product is configured to receive and process one or more user interactions; identifying, by at least one processor of the computer system, one or more anticipated log messages corresponding to each of a plurality of predetermined user errors, which the software product is anticipated to generate on a logging framework associated with supporting the software product; requiring, by at least one processor of the computer system, that the software product perform each of the plurality of predetermined user errors responsive to the one or more user interactions; determining, by at least one processor of the computer system, that the software product generates, for each of the plurality of predetermined user errors, one or more log messages on the logging framework; and certifying, by at least one processor of the computer system, the software product for supportability based on a comparison of the anticipated log messages with the generated log messages.