Patent ID: 6625272
Filing Date: 2003-09-23
Classification: H04M,H04Q

Abstract:
An article of manufacture comprising:a computer usable medium having computer readable program code means embodied therein for managing at least one telephone system comprising a PBX switch and database and at least one adjunct system and database, the computer readable program code comprising: computer readable program code means for creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database; computer readable program code means for providing a single user interface for entering data into the master database and the at least one PBX and adjunct system databases; computer readable program code means for configuring a plurality of data properties for each of said at least one PBX and adjunct system; computer readable program code means for managing one or more functions of said at least one PBX and adjunct system based on the configured data properties; computer readable program code means for processing communications between the master database and the at least one PBX and adjunct system function managing means through the single user interface, said computer readable program code means for processing communications comprising a message handling means that includes a table of application handles, a table of associations between message types and message handles hashed by message types, a table of associations between message types and message handles hashed by application handle, and message packets; and computer readable program code means for synchronizing the entry of the same data into each of the master database and the at least one PBX and adjunct system databases through the single user interface.