Patent ID: 7783755
Filing Date: 2010-08-24
Classification: H04L,H04M

Abstract:
1. In a user support system for providing support to a user accessing a web site, a method comprising: receiving, via at least one of one or more of devices in the user support system, information associated with the user, the information comprising at least one of the user's name, the user's telephone number, an Internet protocol address associated with the user, or a uniform resource locator representing a web page; accessing, via at least one of the one or more of devices in the user support system, a web page based on the received information; establishing, via at least one of the one or more of devices in the user support system, a communications link with the user; and passing, via at least one of the one or more of devices in the user support system, events performed on the user support system to the user via the communications link to enable the user to view a same web page as that being displayed by the user support system.