Patent ID: 6366658
Filing Date: 2002-04-02
Classification: H04M,H04Q

Abstract:
A system for handling call center calls on a telecommunications network and providing advanced interactive voice response services comprising:receiving means for receiving a call routing query for a call from the telecommunications network, where said call routing query uses a carrier messaging system; processing means for processing said call routing query to determine a physical routing address and an application identifier based on predetermined criteria; requesting means for requesting resources on a next generation service node where said next generation service node is identified by said physical routing address; translating means for translating said call routing query from said carrier messaging system to a telecommunication service provider's proprietary signaling protocol which is understood by said next generation service node; establishing means for establishing a connection between said call and said next generation service node; retrieving means for retrieving a customer application file from a shared disk array, where said customer application file is selected based on said application identifier; and executing means for executing said customer application file to perform the interactive voice response services for said call.