Patent ID: 8434066
Filing Date: 2013-04-30
Classification: G06F

Abstract:
1. A method of enabling users to validate support for specific activities in a customer relationship management (CRM) system before migration from an earlier version to a later version, wherein said CRM system of said earlier version is operational before said migration based on a first database while providing a first set of user interface to users, said method comprising: identifying a plurality of differences between said earlier version and said later version of said CRM system, wherein said plurality of differences contain a difference in schema between said first database used in said earlier version and a second database used in said later version, said plurality of differences further containing differences of a second set of user interfaces provided by said later version and those of said first set of user interfaces with respect to a first activity of a plurality of activities supported by said earlier version; creating a difference database according to a difference schema, said difference schema containing a set of database elements contained in said second database that are not present in said first database; implementing an application based on said plurality of differences to demonstrate how a set of activities according to said earlier version would be operative in said later version, said application being operable to: