Patent ID: 9060056
Filing Date: 2015-06-16
Classification: H04M

Abstract:
1. A notification, comprising: determining, by a processing circuit in a customer premises equipment (CPE) device, a status of connectivity of the CPE device with a service provider; when the status of connectivity indicates an error in connectivity with the service provider, identifying a type of the error and selecting a message for audible playback based on the type of the error; causing, by the processing circuit, a telephonic device coupled to a voice port of the CPE device to ring; playing a first segment of the message over the telephonic device requesting input from a user relating to one or more conditions associated with the error; waiting a predetermined period of time for a response from the user corresponding to the first segment; receiving the response to the first segment from the user relating to the one or more conditions associated with the error; and performing one or more diagnostic actions using the response from the user relating to the one or more conditions.