Patent ID: 8310959
Filing Date: 2012-11-13
Classification: H04L,H04M

Abstract:
1. A computer-implemented method for handling a voice communication in an integrated system and between a first party and a second party, the method comprising: receiving information indicating that the voice communication is to be initiated; identifying one of a plurality of terminal assignment records as being associated with the second party, each of the terminal assignment records configured to specify, for a particular party, at least one of a plurality of terminal units for receiving an alert to the particular party regarding the voice communication; generating at least one alert to the second party according to the identified terminal assignment record, the at least one alert based on the received information; forwarding communication data to an application program available to the second party, the communication data obtained from the received information; and forwarding a voice communication signal to both the application program and a terminal unit that is from the plurality of terminal units and that is independent of the application program, the voice communication signal comprising at least part of the voice communication between the first party and the second party.