Patent ID: 8707334
Filing Date: 2014-04-22
Classification: G06Q

Abstract:
1. A method for providing support for a computer system event on a computing device, the method comprising: detecting the computer system event by detecting an event notification dialog box displayed by an operating system or third party application executing on the computing device; in response to detecting the computer system event, providing a user interface corresponding to the computer system event by modifying the event notification dialog box to display a selectable assistance request button on the event notification dialog box that is operative to submit a user input corresponding to a request for assistance with the computer system event; receiving the user input via the user interface corresponding to the request for assistance with the computer system event; in response to receiving the user input corresponding to the request for assistance with the computer system event, providing a World Wide Web (Web) browser with an address corresponding to a Web page associated with a search engine, a plurality of targeted search terms for the search engine corresponding to the computer system event for populating a search term field of the Web page, and a unique descriptor corresponding to the computer system event for targeting an advertisement from at least one advertiser to be displayed in a search result of the search engine, wherein the address corresponding to the Web page associated with the search engine, the plurality of targeted search terms corresponding to the computer system event for populating the search term field of the Web page, and the unique descriptor corresponding to the computer system event for targeting the advertisement to be displayed are provided to the Web browser in a uniform resource locator (URL) created upon receiving the user input via the user interface corresponding to the request for assistance with the computer system event.