Patent ID: 7680661
Filing Date: 2010-03-16
Classification: G10L

Abstract:
1. A method for improved speech recognition utilizing redundant information, the method comprising: prompting a user with a first query for first information as input speech into a speech recognition engine; receiving the user's inputted speech with the first information; determining if the inputted speech with the first information is correctly recognized by the speech recognition engine; wherein in the event the first information from the inputted speech is correctly recognized proceeding to a new task; in response to a determination that the first information is not correctly recognized, prompting speech input from the user with a secondary query for secondary information; wherein the secondary information can be used to identify the first information; cross-referencing the user's n-best result from the first query with the n-best result from the second query to obtain a top hypothesis; and wherein in the event the top hypothesis is incorrect the user is transferred to a human agent.