Patent ID: 6732028
Filing Date: 2004-05-04
Classification: G06Q

Abstract:
An automotive service monitoring system comprising:at least one vehicle service bay at a service facility, the service bay being operable to provide for the performance of service events on a user's vehicle, the user's vehicle having a user associated therewith; at least one video camera positioned with respect to the service bay and a user's vehicle to provide for transmitting images of the user's vehicle; a computer comprising a network server adapted to receive images from the video camera, the network server being connected to a network accessible by a user computer whereby the user of the user's vehicle disposed in the service bay may view a service event being performed on the user's vehicle; and a user database operably connected to the network server, the database including at least a service arrangement module and a service event viewing module whereby the user may obtain access to the database to obtain information comprising viewing an active service event on the user's vehicle via the video camera and determining the service status of the user's vehicle pursuant to the user entering one of a transaction code and password via the user computer operably connected to the network server via the network comprising the Internet.