Patent ID: 7912932
Filing Date: 2011-03-22
Classification: G06Q

Abstract:
1. A method in a computing system for managing a service request, the method comprising: creating a service request within a first source system, wherein extracting service request information in a first source format associated with the first source system, wherein the service request information in the first source format is extracted at least in part from the service request; creating a service request object comprising the service request information in the first source format, wherein converting the service request information in the first source format into first service request information in an intermediate format; converting the first service request information in the intermediate format into service request information in a target format, wherein the target format is associated with the target system; extracting service request information in a second source format, wherein the second source format is associated with a second source system, and the second source system is distinct from the first source system; converting the service request information in the second source format into second service request information in the intermediate format; and integrating the first service request information in the intermediate format and the second service request information in the intermediate format, wherein the integrating is performed prior to the converting the first service request information in the intermediate format into the service request information in the target format.