Patent ID: 8463636
Filing Date: 2013-06-11
Classification: G06Q

Abstract:
1. A system for selecting a field service entity for computer hardware installation and servicing at a job site comprising: a processor; a memory, connected to the processor; a program access point having access to one or more application interfaces; and program instructions storable in the memory and executable by the processor to control access to the program access point according to hierarchal account levels provided specifically to a first Tier entity (Tier 1) that is an Original Equipment Manufacturer (OEM) in the field of computer hardware installation, a second Tier entity (Tier 2) that is a manager for the OEM, a sixth Tier entity (Tier 6) that is a computer hardware installation technician, and a service staff of an organization operating the program access point and to specifically not provide access to the program access point by a third Tier entity and/or fourth Tier entity (Tier 3 and Tier 4), the third Tier entity or fourth Tier entity being a regional, statewide and/or municipal contractor and/or management company, the program instructions executed by the processor to control access through the program access point to: