Patent ID: 7487098
Filing Date: 2009-02-03
Classification: G06Q

Abstract:
1. A product maintenance method for processing a maintenance of a product, comprising: storing data regarding various types of packing boxes that are suitable for different products in a database; receiving information regarding a repair request for a product from a terminal of a user who uses the product via the Internet; automatically selecting a type of packing box that corresponds to the product for which the repair request has been received, based upon product information and the data stored in the database; transmitting information that instructs delivery of a packing box corresponding to the selected type of packing box to the user to a server of a transport operator via the Internet; transmitting information instructing pick up of the product packed in the packing box from the user to the server of the transport operator via the Internet; and transmitting information instructing delivery of the product that has been repaired to the user to the server of the transport operator via the Internet upon completion of repair of the product.