Patent ID: 9160851
Filing Date: 2015-10-13
Classification: G06Q,H04M,H04Q

Abstract:
1. A method for managing communications between a prospective customer and a sales agent via a plurality of communication networks including a first and second communication network, the method comprising: a server prompting, via the first communication network, the prospective customer to provide a callback number accessible via the second communication network, wherein the provided callback number is provided to the server via the first communication network at an address specified to the prospective customer by the server; and in response to receipt of the provided callback number via the first communication network at the specified address, providing a sales agent associated with the specified address with information about the prospective customer via the first communication network and calling the sales agent associated with the specified address to initiate a call between the sales agent and the prospective customer at the provided callback number using the second communication network wherein the information about the prospective customer includes an indication of a referral source for the prospective customer.