Patent ID: 9185217
Filing Date: 2015-11-10
Classification: H04L,H04M,H04W

Abstract:
1. A method of operating a call center, the method comprising: maintaining in electronic storage, by a computer system comprising a processor executing a program stored in a memory, personal profiles of a number of clients of a service provided by the call center, wherein each of at least some of the personal profiles includes contact information for one or more entities designated by the respective client for receiving information about the respective client from the call center; receiving, via an electronic network from a communication device associated with a particular one of the clients, a text-based electronic emergency notification message originating from an emergency alert gateway, wherein the personal profile of the particular client includes contact information for one or more entities designated by the particular client for receiving information about the particular client from the call center; and forwarding, to one or more of the entities designated in the personal profile of the particular client, a notification that the communication device associated with the particular client received the text-based electronic emergency notification message.