Patent ID: 8433594
Filing Date: 2013-04-30
Classification: G06Q

Abstract:
1. A method performed by a computer for selecting workers to be assigned to a task, comprising: with the computer, storing a table of skills of workers in a storage arrangement, the table of skills of the workers including worker identifications identifying the workers, skill identifications identifying skills of the workers, first data associated with a skill assessment representing assessments of the skills of the workers, wherein the first data includes skill-level second data associated with skill levels representing proficiency levels of the skills and work efficiency third data associated with a work efficiency determined based on an average handle time per task; with the computer, obtaining a table of fourth past data that includes the worker identifications, the skill identifications and fifth data associated with a past work record that are collected and stored by a server, the fifth data being correlated with the worker identifications and the skill identifications; with the computer, updating the first data by updating the third data based on the worker identifications, the skill identifications and the fifth data that are included in the table of past data; and with the computer, selecting one or more particular workers to be assigned to a task during a predetermined time period based on sixth data related to a preferred or required number of the workers that represents a particular number of the workers having one or more skills preferable or necessary for the task during the predetermined time period and the updated first data, wherein the computer determines a preferred or required number of the workers from an amount of work predicted for the predetermined time period.