Patent ID: 8953764
Filing Date: 2015-02-10
Classification: G06Q,H04M,H04W

Abstract:
1. A computer-implemented method comprising: accessing, by a remote learning engine, usage data associated with a user of a telephonic device; identifying, by the remote learning engine based on the accessed usage data, a first service or a first product that is likely to be of interest to the user; determining, by the remote learning engine based on the accessed usage data, a first recommended voice bundle application for the user, the first recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the first service or the first product; transmitting a recommendation associated with the first recommended voice bundle application from the remote learning engine to the telephonic device; presenting through voice communications, by the telephonic device to the user, the recommendation; receiving a response from the user associated with the recommendation; determining, by the telephonic device and based on the received response, whether the user through voice communications has accepted the recommendation; and in response to determining that the user has not accepted the recommendation: