Patent ID: 6330243
Filing Date: 2001-12-11
Classification: H04L,H04M

Abstract:
A system for distributing at least one inquiring party with an inquiring party data terminal requesting an electronic chat session over a data flow path established between said inquiring party data terminal and an information provider, among a plurality of agents having associated agent data terminals which comprise an agent display and at least one agent data entry device, said system comprising:a computer network interface for interfacing with said at least one inquiring party, for generating an electronic chat session request, for extending said established data flow path to a call center, and for forwarding said request to a call center;a call center controller, responsive to said electronic chat session request, for generating a routing signal; anda router/connector responsive to said electronic chat session request and responsive to said routing signal, for extending said established data flow path between said at least one inquiring party requesting an electronic chat and at least one agent; whereby information may be passed electronically between said at least one interested party and said at least one agent, and whereby information input by said at least one inquiring party is repeated at said agent data terminal and information input by said at least one agent using said agent data entry device is repeated at said inquiring party data terminal.