Patent ID: 8875120
Filing Date: 2014-10-28
Classification: G06F

Abstract:
1. A computer-implemented method for bug-fix notification, comprising: receiving, at a development environment comprising one or more computer systems, a customer support request from a customer, wherein the customer support request identifies an application and a software bug associated with the application; modifying the application, at the development environment, to produce an updated software release that addresses the software bug; deploying the updated software release to a production environment comprising at least a mobile device, wherein the application comprises a mobile software application, and wherein the production environment comprises a common application platform for executing the updated software release; updating a case status report associated with the application to reflect the deployed, updated software release; automatically determining that the updated software release addresses the software bug, by querying the development environment for additional information regarding the software bug, wherein the additional information comprises a bug number, a release number, and a release date for the updated software release; and directly and automatically notifying the customer that the updated software release addresses the software bug, wherein the step of directly notifying comprises automatically generating and sending a notification email directly to the customer when the case status report is updated, and wherein the customer is directly notified in response to the received customer support request sent by the customer.