Patent ID: 8285578
Filing Date: 2012-10-09
Classification: G06Q

Abstract:
1. A server system configured to manage information technology (IT) infrastructure of an enterprise, the server system comprising: at least one electronic computing device configured to execute a centralized logistics and management (CLAM) tool operable to: in a capture phase: in a modeling phase: in a deployment phase, automatically initiate deployment of the modeled change in the first items of IT infrastructure assigned to the first employees of the enterprise, which includes organizing delivery of the modeled change in the first items of IT infrastructure to implement the modeled change in the first items of IT infrastructure, and automatically initiate deployment of the modeled change in the second items of IT infrastructure assigned to the second employees of the enterprise, which includes organizing delivery of the modeled change in the second items of IT infrastructure to implement the modeled change in the second items of IT infrastructure, wherein the capture, modeling, and deployment phases are included in a process comprising: receiving a change request; creating an incident for the change request; determining whether to approve the change request and if the change request is approved applying one or more business rules to the change request and initiating deployment of IT infrastructure assets for fulfilling the change request; and performing one or more follow-up procedures for determining whether the IT infrastructure assets for fulfilling the change request were properly deployed and, if the IT infrastructure assets were not properly deployed, creating a new incident for resolving problems associated with the deployment of the IT infrastructure assets.