Patent ID: 8706844
Filing Date: 2014-04-22
Classification: G06F

Abstract:
1. A method of providing a tool used for troubleshooting a component, the tool being included in an application server that is in communication with a plurality of client computing devices, the method comprising: receiving a request to activate the tool from at least one client computing device from the plurality of client computing devices, the request including a diagnostic identifier that uniquely identifies the at least one client computing device that transmitted the request; activating the tool at the application server based on receipt of the request with the diagnostic identifier used as an input parameter, wherein the tool when activated is adapted to identify the at least one client computing device based on the diagnostic identifier and to provide a functionality associated with the troubleshooting to the at least one client computing device; and generating a Uniform Resource Locator (URL) identifying the tool included in the application server.