Patent ID: 9020141
Filing Date: 2015-04-28
Classification: G06Q,H04M

Abstract:
1. A method for conducting an outbound call campaign, the method comprising the steps of: accessing at least one call list for the outbound call campaign, the at least one call list comprising a plurality of telephone numbers; applying one or more filters to the at least one call list to identify a first sub-list comprising telephone numbers from the plurality of telephone numbers for which a first target abandonment rate is applicable and a second sub-list comprising telephone numbers from the plurality of telephone numbers for which a second target abandonment rate is applicable, wherein the first target abandonment rate is a compliance abandonment rate set by one or more states, the second target abandonment rate is a Federal Trade Commission compliance abandonment rate, and the first target abandonment rate is less than the second target abandonment rate; placing a first group of telephone calls by a predictive dialer, wherein the first group of telephone calls is based on telephone numbers from the first sub-list and the predictive dialer originates the first group of telephone calls to target the first target abandonment rate over a first particular period of time; after placing the first group of telephone calls, placing a second group of telephone calls by the predictive dialer, wherein the second group of telephone calls is based on telephone numbers from both the first sub-list and the second sub-list and the predictive dialer originates the second group of telephone calls to continue to target the first target abandonment rate over the first particular period of time; and after placing the second group of telephone calls, placing a third group of telephone calls by the predictive dialer, wherein the third group of telephone calls is based on telephone numbers from the second sub-list and the predictive dialer originates the third group of telephone calls to target the second target abandonment rate over a second particular period of time.