Patent ID: 7428301
Filing Date: 2008-09-23
Classification: H04M

Abstract:
1. A method for managing the exit process of an emergency medical dispatch system, for dispatching medical assistance to persons needing such medical assistance, comprising the steps of: (a) receiving a medical call from a caller on a telephone communication device regarding a patient needing medical assistance, said patient having a chief complaint; (b) receiving from said caller a description of a problem giving rise to a call for medical assistance; (c) a pre-scripted interrogation automatically assigning one of a plurality of pre-established determinant levels based on the description of said problem, wherein said pre-scripted interrogation comprises determining if the caller is the patient, and wherein said pre-scripted interrogation automatically assigns said determinant level by (d) dispatching a medical response based on said determinant level; and (e) providing post dispatch instructions to a caller, prior to the arrival of the responders to prepare the patient for the responders and to expedite the field responders' work, based on said determinant level, thereby eliminating variability due to the different skills of the individual dispatchers.