Patent ID: 8744979
Filing Date: 2014-06-03
Classification: G06F,G06N,G06Q,H04L

Abstract:
1. A method for triaging electronic communications in a computing system environment, the method comprising: training a default model at a computing device to personalize a recipient-specific model for a recipient, wherein the default model is formed from a plurality of weighted factors adjusted against a sample of users having common characteristics with the recipient, and the recipient-specific model is formed from the default model that is modified using the recipient's historical behavioral and feedback information; intercepting an item addressed to the recipient at the computing device; extracting a plurality of item features associated with the item at the computing device; retrieving the recipient-specific model, wherein the recipient-specific model comprises the plurality of weighted factors associated to the plurality of extracted item features; applying an importance classification model to the plurality of extracted item features, including forming a combination of the plurality of weighted factors, by calculating an importance weight as a probability range of threshold values; generating a predicted item importance based on the combination of the plurality of weighted factors; and enabling at least one application feature associated with the item for the recipient based on the predicted item importance.