Patent ID: 8909771
Filing Date: 2014-12-09
Classification: G06Q

Abstract:
1. A consumer feedback social media analytics platform method comprising: (a) electronically collecting and analyzing, on a networked computer system using a processor, quantitative or qualitative online consumer feedback data for products or services via online activity, communications, location information data, and social media content relevant to consumer products or services, or promotions thereof, of interest in a category from one or more online user online activity and social media sources; the consumer feedback data comprising: (b) electronically quantifying on a networked computer system using a processor the collected online consumer feedback data for products or services via online activity, communications, location information data, and social media content; to electronically obtain, using a computer system processor, structured analytic measurements data of the online consumer feedback for products or services via online activity, communications, location information data, and social media content, including electronic analytic measurements data of consumer or brand sentiment expressed data among online internet activity and social media participants concerning the consumer products or services, or promotions thereof, of interest in the category; and (c) electronically providing on a networked computer system using a processor actionable information data to companies, organizations, and governmental agencies based on the analytic measurements data of the online activity, communications, location information data, and social media content, in order to provide targeted, location based, 2D or 3D mapped, or impressions to generate online location information data or promotions to provide improved or desired customer perception or sentiment regarding a company's products, services or promotions thereof.