Patent ID: 8243913
Filing Date: 2012-08-14
Classification: H04M

Abstract:
1. A method of limiting contact to a networked contact center apparatus that is hosting a plurality of tenant-based circuits in a data-network environment, the method comprising: receiving a data communication associated with one of the tenant-based circuits at the networked contact center; examining a first contact rate value associated with the tenant-based circuits responsive to receiving the data communication, the first contact rate value representing a quantity of contact allowed within a first time interval; wherein the examining of the first contact rate value includes examining a plurality of contact rate values associated with the communication, each of the contact rate values representing the quantity of contact within the first time interval; wherein the plurality of contact rate values include a specific number of calls allowed to be routed to a plurality of communication layers within the first time interval, wherein the plurality of communication layers includes a dialed number identification service layer, a platform or cluster layer, a site layer and a carrier layer; and determining whether the networked contact center is to accept the data communication based on the plurality of contact rate values.