Patent ID: 8930296
Filing Date: 2015-01-06
Classification: G06F,G06N,H04L

Abstract:
1. A method for maintaining at least one response by an administrator in a system for autonomously processing requests, comprising the steps of: providing a template to the administrator, wherein the template includes a plurality of input fields to receive information in a standardized format from the administrator, and wherein each input field of the plurality of input fields corresponds to a question or label displayed on the template to elicit the information; receiving the information input by the administrator into the template; identifying rules requiring information by determining if at least one signifier is present in each rule of a plurality of rules, wherein at least one rule of the rules requiring information comprises a response layer, and wherein the at least one signifier corresponds to at least one input field of the plurality of input fields; inserting at least a portion of the information into each rule of the rules requiring information based at least partially on the at least one signifier; and making the information accessible to a rules-based program for use in providing the at least one response in reply to a request from a user, wherein the response layer of the at least one rule influences the identification or preparation of a plurality of responses comprising the at least one response.