Patent ID: 8195616
Filing Date: 2012-06-05
Classification: G06F

Abstract:
1. A method for managing data storage comprising: receiving, over a service center communication network, a stream of audio data related to a communication; converting the audio data into textual data and automatically analyzing the textual data to determine at least one characteristic of the audio content of the received stream; generating, based on the analysis, textual analysis metadata associated with the audio content; receiving Computer Telephony Integration (CTI) metadata related to the stream of audio data communication; receiving, over the service center communication network, captured screen data; and automatically analyzing the screen data and generating screen data metadata based on the analysis screen; and selecting, according to said textual analysis metadata, CTI metadata and screen data metadata and according to at least one rule, either to store at least a portion of the audio data in a selected storage option from a plurality of storage options having different types of accessibility and capacity and placing at least said portion of the audio data in the selected storage option; or not to store the audio data and deleting said portion of the audio data.