Patent ID: 7831868
Filing Date: 2010-11-09
Classification: G06Q

Abstract:
1. A method for estimating resource requirements of a software code comprising: a) receiving, over a first plurality of time intervals, a plurality of first support requests from users of a first software code representing a corresponding plurality of failures associated with said first software code, each of said first support requests including a plurality of failure attributes representing aspects of the particular failure corresponding to the request, including the user activity when the failure occurred; b) accumulating a database of said first support requests; c) receiving a plurality of resolution reports, reflecting actions taken to resolve said plurality of failures, each of said resolution reports including resolution attributes characterizing a skill level; d) generating a statistical model of said received plurality of first support requests, including a probability distribution of said failure attributes with respect to the particular time interval within said first plurality of time intervals; e) estimating a future receipt of a plurality of second support requests reflecting estimated failures of a second software code over a plurality of future time intervals, based on said statistical model, said estimating including an estimation of a likely quantity and likely attribute distribution of said second support requests with respect to time, over said plurality of future time intervals; and f) estimating a resource requirement for said second software code, based on said estimating a future receipt of said plurality of second support requests and said plurality of resolution reports.