Patent ID: 8554596
Filing Date: 2013-10-08
Classification: G06Q

Abstract:
1. A computer implemented method of managing service delivery, said method including: importing and instantiating a template workflow including work activities; creating a new workflow via a processor by extending the work activities with a sub-activity and ad hoc actions taken by one or more activity participant; prioritizing the work activities in the new workflow; determining whether an incomplete work activity of the work activities is not going to be completed in time based on past work activities in the new workflow and a current priority of the incomplete work activity; automatically escalating the current priority of the incomplete work activity if the incomplete work activity is not going to be completed in time; detecting patterns in an activity repository, the patterns including common extensions to structured activities using tools or resources, or additional steps taken in context of a structured activity; adding a new work activity to the new workflow based on the patterns; and storing the new workflow in a storage device.