Patent ID: 9117339
Filing Date: 2015-08-25
Classification: G07F

Abstract:
1. A method for facilitating, over an electronic wagering game network, electronic services performed on a wagering game machine, the method comprising: receiving, via first user input from an input device of the wagering game machine, a first wagering game machine access identifier indicating a first technician accessing the wagering game machine; detecting, via one or more processors of the wagering game machine, a service event stored in a memory storage device associated with the wagering game machine; detecting, in response to the service event, a modification to a component of the wagering game machine, wherein the detecting the modification to the component includes comparing information about current components of the wagering game machine with information about past components previously residing in the wagering game machine; generating, via at least one of the one or more processors, a report indicating the modification to the component; generating a technician log describing a procedure for the modification to the component; transmitting, to a service controller via the electronic wagering game network, the report, the technician log, and the first wagering game machine access identifier; receiving, via second user input from the input device, a second wagering game machine access identifier indicating a second technician accessing the wagering game machine; after receiving the second wagering game machine access identifier, receiving, from the service controller, the report indicating the modification to the component and the technician log describing the procedure for the modification to the component; detecting, from one or more of the memory storage device associated with the wagering game machine and a sensor of the wagering game machine, a problem with the component; determining, based on analysis of the report by at least one of the one or more processors, that the component was previously modified; obtaining the procedure for the modification to the component electronically from the technician log in response to the determining that the component was previously modified; and presenting an indication of the procedure for the modification to the component via an electronic display device associated with the wagering game machine.