Patent ID: 7327831
Filing Date: 2008-02-05
Classification: H04M

Abstract:
1. A method of effecting communications, comprising the steps of: a) taking text message calls at a text centre means wherein such calls are made by way of telephones and each call is made by a respective telephone holder to a respective target address, b) determining the target address(es) of the calls from information contained in the calls, the identity of the target address(es) in each case being recorded in the text centre means against a telephone call centre or telephone call centres, c) sending the text message calls to the call centre or call centres corresponding to the target address(es) respectively, d) receiving the text message calls at the call centre or call centres as appropriate, e) for each call centre, processing each of the text message calls received there such that a future return call time is assigned to each of the text message calls, for each text message call automatically forwarding a return text message call to a respective one of the telephones, the return text message call containing details as to when a return telephonic voice call will be made from the call centre to the holder of the telephone, and f) in substantially each case the call centre concerned making the respective return telephonic voice call at the time indicated.