Patent ID: 8799056
Filing Date: 2014-08-05
Classification: G06Q

Abstract:
1. A computing system for pricing one or more software service requests, the computing system comprising at least one processor, the at least one processor being configured to: calculate a general cost for a software service request, wherein the general cost comprises an onsite cost and an offshore cost, wherein: the software service request is associated with a plurality of severity levels, each one of the plurality of severity levels being based on at least one of complexity and urgency associated with the software service request; the onsite cost of the service request includes a cost that results from a deployment of a first set of resources at an onsite client location, and the offshore cost of the service request includes a cost that results from a deployment of a second set of resources at an offshore client location, the offshore client location being located in a different country than the onsite client location; calculate a floor price for the software service request using a routine cost model, wherein: the floor price is a fixed price for at most a predetermined number of software service requests that is charged to a client regardless of whether the client makes the full predetermined number of software service requests, and the routine cost model comprises calculation of the general cost for the software service request for each one of the plurality of severity levels; and estimate an optimal staffing scheme for servicing the one or more software service requests wherein the optimal staffing scheme comprises resources for the onsite location and the offshore location.