Patent ID: 6182045
Filing Date: 2001-01-30
Classification: H04M

Abstract:
A method for managing interactive voice recognition audio files comprising the steps of:connecting to a computer network a plurality of computers for maintaining and updating audio files that are played on a telephone network, said plurality of computers comprisinga plurality of audio servers for holding audio files in an addressable format and for transferring one or more audio files to other computers on the network,a master audio address computer on the network for holding addresses corresponding to one or more audio file held on the audio servers, anda plurality of interactive voice recognition systems for addressing the master audio address computer and for downloading audio files from the master audio address;accessing an audio server for the audio file by addressing the master audio address computer;accessing the master audio computer;scanning the master audio address computer for updated audio files;identifying the audio files that have been updated; anddownloading the audio files that have been updated from the audio server to an interactive voice recognition system over the computer network.