Patent ID: 6473504
Filing Date: 2002-10-29
Classification: H04M,H04Q

Abstract:
A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for configuring a Service Provider telemanagement program module by a client application, where the Service Provider supports multiple systems, said method steps comprising:sending a request for Service Provider version information from the client application to a Service Provider; sending version information back to the client application from the Service Provider indicating a multiple system support; sending a request to identify system support from the client application to the Service Provider; sending a list of all supported systems back to the client application from the Service Provider; selecting a system for configuration; sending a request for selected system version information from the client application to the selected Service Provider; sending back system version information from the selected Service Provider to the client application; sending a request for all supported properties for the selected system from the client application to the Service Provider; sending back a list of all supported properties for the selected system from the Service Provider to the client application; and selecting one or more supported properties for management by the Service Provider.