Patent ID: 8965327
Filing Date: 2015-02-24
Classification: H04W

Abstract:
1. A method for communicating with a response team, comprising: a computer system receiving a problem entered from a standard response team member, wherein the problem is attributed an urgency status; the computer system sending a first communication containing a custom HTML link to a first on-call response team member; a first mobile communication device receiving the first communication from the computer system; the first mobile communication device activating a first browser after the custom HTML link is clicked by the first on-call response team member; the first mobile communication device requesting information from the computer system; the computer system receiving a response from the first on-call response team member, the response containing instructions pertaining to the problem; the computer system preventing multiple responses by only accepting the response from the first on-call response team member and disabling the custom HTML link from being subsequently accessed by another on-call response team member, provided the first on-call response team member responds within a specified time constraint; the computer system displaying the instructions pertaining to the problem to the first standard response team member; and the first standard response team member following the instructions.