Patent ID: 7894592
Filing Date: 2011-02-22
Classification: H04M

Abstract:
1. A non-transitory computer readable medium storing a program of encoded computer executable instructions for configuring preferences of a user that determine processing of calls placed from a caller of a subscriber network to operator assistance, comprising: an authenticating code segment that authenticates the user; a first displaying code segment that displays a first input area for the user to enter a plurality of keypad numbers; a second displaying code segment that displays a second input area for the user to enter text comprising a plurality of menu options, each menu option corresponding to a respective one of the entered keypad numbers; a third displaying code segment that displays a third input area for the user to enter a plurality of routing numbers, each routing number corresponding to a respective one of the entered keypad numbers, at least one of the entered routing numbers comprising a directory number outside of the subscriber network and at least one of the entered routing numbers comprising an extension within the subscriber network; and a receiving code segment that receives the plurality of keypad numbers, the text, and the plurality of routing numbers entered by the user for the processing of calls placed from the caller of the subscriber network to operator assistance, wherein a menu associated with the plurality of keypad numbers and the text entered by the user is presented to the caller when the caller places a call to operator assistance, and wherein a menu selection of one of the keypad numbers by the caller causes the call to be routed from operator assistance to the routing number corresponding to the selected keypad number.