Patent ID: 7620161
Filing Date: 2009-11-17
Classification: H04M

Abstract:
1. A method of saving information obtained from a telephony-based information retrieval system, the method comprising: receiving a call from a calling party to a called party for communication with a live attendant to obtain information; initiating recording of the communication with the live attendant through an information retrieval system associated with the called party; saving an audio file of the recording to a designated memory location, for subsequent access by the calling party; providing a default delivery option to the calling party for accessing the recording; wherein a web site is a default site previously designated for delivery of the audio file; giving the calling party an option to designate a different delivery option instead of the default option for accessing the recording; giving the calling party an option to designate a different web site, instead of the default site, for delivery of the audio file; making the memory location available for subsequent accessing of the saved recording by the calling party; and delivering the audio file to a designated Internet-based web site for subsequent access and playback of the audio file by the calling party.