Patent ID: 8626520
Filing Date: 2014-01-07
Classification: G06Q,G10L,H04M

Abstract:
1. A computer-implemented method for operating an interactive response system comprising: receiving data representing a multi-utterance transaction with a person, the data having a first portion including credit card name data and a second portion including credit card number data; portioning the multi-utterance transaction into discrete, logical utterance units; automatically presenting a first portion of the utterance units corresponding to the credit card name data through a routing device to a first subset of personnel; automatically presenting a second subset of the utterance units corresponding to the credit card number data through the routing device to a second subset of personnel, the first and second subsets of personnel being selected such that no person in either the first subset of personnel or the second subset of personnel is presented with both the credit card name data and the credit card number data; accepting input from the first subset of personnel and the second subset of personnel; and using a processor, automatically processing the credit card name data and credit card number data based on the input accepted from the first subset of personnel and the second subset of personnel.