Patent ID: 9088656
Filing Date: 2015-07-21
Classification: G06Q,H04L,H04M,H04W

Abstract:
1. A method for processing interaction requests from a customer, the method comprising: receiving by a computer system over a data channel from an end user device accessible to the customer, a request for an interaction, the request including data from an application running on the end user device; identifying, based on the data, an access number from a pool of access numbers and reserving the identified access number; transmitting the identified access number to the end user device over the data channel; receiving, in response to the transmitting of the identified access number, a call from a telephony device to the access number; establishing a voice media session with the telephony device in response to the call; temporarily storing the data in response to the request for the interaction; identifying the stored data based on the access number called by the telephony device; and returning the access number to the pool in response to the identifying.