Patent ID: 6493446
Filing Date: 2002-12-10
Classification: H04M

Abstract:
A call center scheduling method comprising the steps of:connecting a call center client and a remotely located call center agent by telephonic and digital means; connecting a scheduling server having a scheduling database to a voice switch handling telephonic communications for said agent; providing a client-user terminal interface for posting one or more available time-slots in said scheduling database for accepting a customer-initiated telephone call; posting one or more time-slots in said scheduling database for accepting said customer-initiated telephone call on said scheduling server by said client; providing an agent-user terminal interface for displaying said time-slots in said scheduling database to said agent; accepting one or more available time-slots by said agent through said agent-user terminal interface; validating said agent is authorized by said client to provide call center service; and marking time-slots accepted by said agent as unavailable.