Patent ID: 8776257
Filing Date: 2014-07-08
Classification: H04L,H04M

Abstract:
1. A method for controlling access to client data by support personnel, the method comprising: initiating a communication session between a client and support provider in response to receipt of a request for assistance from the client, the communication session having client data associated therewith; generating a session key for the communication session, the session key comprising a session identifier and a support provider identifier corresponding to an assignee; receiving a request at a server to access the client data, the request including an assignee key including a session identifier and a support provider identifier; executing the request to access the client data if the session identifier and support provider identifier of the session key correspond to the session identifier and support provider identifier of the assignee key; and detecting ending of the communication session between the client and the support provider and, in response, changing the support provider identifier of the session key.