Patent ID: 8050930
Filing Date: 2011-11-01
Classification: G10L

Abstract:
1. An administration method comprising: receiving, by a computing system, a first telephone call from an administrator; authenticating, by said computing system, said administrator; after said authenticating, presenting by said computing system to said administrator, an audible menu associated with a plurality of computers; receiving, by said computing system from said administrator in response to said audible menu, first speech data comprising a first audible selection from said audible menu, wherein said first audible selection identifies a first computer of said plurality of computers and a specific software application on said first computer; initiating, by said computing system for said administrator in response to said first audible selection, a first remote terminal session with said first computer, wherein said first remote terminal session enables said administrator to issue audible verbal commands for performing maintenance operations on said first computer; transmitting, by said computing system to said administrator, a first audible verbal message indicating said initiating said first remote terminal session; receiving, by said computing system from said administrator in response to said first audible verbal message, second speech data comprising a first audible verbal command for performing a first maintenance operation on said first computer; executing, by said computing system, in response to said first audible verbal command, said first maintenance operation on said first computer; periodically transmitting, by said computing system to said administrator in response to said executing said first maintenance operation, additional audible verbal messages indicating periodic multiple updated CPU utilization of said first computer; modifying, by said computing system in response to said executing said first maintenance operation, trustee permissions for resources and login scripts for said first computer; performing, by said computing system in response to said executing said first maintenance operation, software/firmware updates for said first computer; performing, by said computing system in response to an additional verbal command from said administrator, a full restart of said first computer; receiving, by said computing system from said first computer, first confirmation data indicating that said first maintenance operation, said modifying, said software/firmware updates, and said full restart have been completed; converting, by said computing system, said first confirmation data into third speech data comprising a second audible verbal message; and transmitting, by said computing system to said administrator, said second audible verbal message.