Patent ID: 8340265
Filing Date: 2012-12-25
Classification: H04M,H04W

Abstract:
1. A non-transitory computer-readable storage medium having program instructions stored thereon, the instructions capable of execution by a processor and defining a method, the method comprising: retrieving a recorded message submitted by an initiating party using a first communication device, in response to a request from a subscriber; identifying the initiating party from the recorded message; retrieving a callback number from the recorded message using voice recognition; obtaining from a presence system presence information indicating a second communication device associated with a current location of the initiating party, the presence information comprising the physical location of the party, the type of the second communication device and whether the second communication device is being used at the time that the presence information is accessed; comparing the callback number to the presence information to determine if the callback number is associated with the second communication device; and if the callback number is associated with the second communication device, presenting to the subscriber an option to communicate with the initiating party at the callback number, the option comprising the presence information; receiving from the subscriber a selection of the option, the selection determined based on a voice response; and establishing a communication session between the subscriber and the initiating party via the second communication device, in response to the selection.