Patent ID: 8538908
Filing Date: 2013-09-17
Classification: G06N

Abstract:
1. A method for developing service rules, said method comprising: gathering a plurality of business data sets comprising at least two of a textual description of a problem provided to a support center, a subjective logic opinion and associated problem code provided by a service technician, and error data provided by a machine; determining a belief vector and uncertainty mass for each of said plurality of business data sets; evaluating the combination of each belief vector and each uncertainty mass associated with each of said business data sets with a subjective logic technique; producing a level of confidence based on said evaluation of the combination of each belief vector and each uncertainty mass associated with each of said business data sets with a subjective logic technique, wherein said level of confidence is indicative of a confidence in the reliability of said plurality of business data sets; evaluating said combined business data for temporal patterns therein; and generating a service rule corresponding to said produced level of confidence in said business data and said temporal error patterns.