Patent ID: 7817786
Filing Date: 2010-10-19
Classification: H04M

Abstract:
1. A method for providing communication with a voicemail system comprising: establishing a first communication session between a caller and a voicemail system, the first communication session comprising a call thread; receiving a signal indicative of a call event selected from the group consisting of an on-hold event and a disconnect event; in response to receiving the signal indicative of the call event, saving a state of the call thread; identifying the caller calling into the voicemail system by an identifier selected from the group consisting of an account number entered by the caller, a calling number of the caller, and a called number of the caller; in response to identifying the caller, querying the caller regarding whether the caller wishes to resume the call thread of the first communications session, but only if the caller calls into the voicemail system within 15 minutes of receipt of the signal indicative of the call event; and establishing a second communication session between the caller and the automated voice response system at a state of the call thread associated with the saved state of the call thread, the state of the call thread associated with the saved state of the call thread selected from the group consisting of the saved state of the called thread and 1-5 seconds before the saved state of the called thread.