Patent ID: 6947526
Filing Date: 2005-09-20
Classification: H04M

Abstract:
1. A method for remotely monitoring audio, the method comprising: providing an audio monitoring box that is connected to (i) an outside telephone line dedicated to the audio monitoring box and (ii) a splitter, wherein the splitter is coupled to a handset and a base of a first telephone; providing a conversation on a first telephone line between a user of the first telephone and a customer, wherein the conversation occurs independent of the audio monitoring box; remotely dialing into the audio monitoring box through the outside telephone line; shunting audio from the conversation on the first telephone line to the audio monitoring box to allow a supervising user who is remotely dialed into the audio monitoring box to access the audio shunted from the conversation; and using the audio monitoring box to enable the supervising user to remotely participate in the conversation, wherein the remote supervising user participation comprises at least one of: