Patent ID: 7187461
Filing Date: 2007-03-06
Classification: G06F

Abstract:
1. A method of operating a plurality of printers and a plurality of servers on a network, each printer and server having a network address, each server holding a print queue, comprising: surveying an operational status of each printer, by directly addressing the printer's network address; for each surveyed printer, identifying a plurality of queues on the network associated with the printer; surveying an operational status of each of a plurality of servers, by directly addressing the server's network address, wherein surveying an operational status of each server includes determining a server on the network associated with each identified queue; substantially simultaneously displaying a result of the surveying step of the printers and a result of the surveying step of the servers; directly querying one selected printer; determining queues associated with the selected printer, and then identifying servers associated with each queue associated with the selected printer; and querying the identified servers, thereby isolating a malfunction among the surveyed printers and servers.