Patent ID: 6922670
Filing Date: 2005-07-26
Classification: G06F,G10L,H04M

Abstract:
1. A user support apparatus comprising: an utterance identification block which has an electronic collection of user utterances, and identifies a content of a given user utterance, and a response block which has an electronic collection of action patterns for a first agent for responding to user utterances, and enables the first agent to respond to the user utterances, wherein the utterance identification block has an additional collection of anticipated utterances to which the first agent should react among utterances that a second agent makes to the user, and identifies a content of an utterance of the second agent if the utterance of the second agent exists in the additional utterance collection, and wherein the response block has an additional collection of action patterns for the first agent for reacting to the utterances of the second agent, and enables the first agent to occasionally react to the utterances of the second agent, and wherein the additional utterance collection is incorporated into the user utterance collection, and the user utterance and the second agent utterance are matched with the integrated user utterance collection without any discrimination, when a process of the utterance identification block comes to at least a final stage.