Patent ID: 6738462
Filing Date: 2004-05-18
Classification: H04L,H04M

Abstract:
A method of creating a directory of addresses having a plurality of formats for use with a unified communications system, comprising:simultaneously monitoring a plurality of communications channels for an incoming or outgoing communication; collecting a first address associated with a first communication on at least a one of said channels; collecting a first name associated with said first communication on at least a one of said channels; pairing said first address with said first name to create a first name and address pair; collecting a second address associated with a second communication or at least a one of said channels; collecting a second name associated with said second communication; pairing said second address with said second name to create a second name and address pair; assigning a first one of a plurality of confidence levels to said first name and address pair, wherein said first one of a plurality of confidence levels measures a perceived accuracy of said first name and address pair; assigning a second one of said plurality of confidence levels to said second name and address pair, wherein said second one of a plurality of confidence levels measures a perceived accuracy of said second name and address pair; and storing said first and second name and address pair in a communications log, wherein said first name and address pair is ranked higher than said second name and address pair.