Patent ID: 8401883
Filing Date: 2013-03-19
Classification: G06Q

Abstract:
1. A process for a product or service provider to increase the probability of maintaining a contractual relationship between the provider and a client, the process comprising: securing, by the provider, the services of an independent third-party consultant working under contract to the service provider; obtaining, by the provider, authority from the client for the consultant to interview employees of the client regarding aspects of the product or service that has been provided under the contractual relationship by the provider; conducting personal interviews, by the consultant, with employees of the provider associated with the contractual relationship; collecting a first feedback data set via machine interface regarding the contractual relationship and the product or service provided by the provider to the client from the perspective of the employees of the provider into a database; identifying employees of the client associated with the contractual relationship to conduct personal interviews with based on the personal interviews conducted with employees of the provider by the consultant; conducting personal interviews, by the consultant, with at least the identified employees of the client that are associated with the contractual relationship; collecting a second feedback data set via machine interface regarding the contractual relationship and the product or service provided by the provider to the client from the perspective of the interviewed employees of the client into the database; providing, by the consultant, interim reports to the provider regarding feedback data received from the employees of the client; implementing an analysis of the first and second data sets via a computer programmed to compare the first and second data sets and assess areas of similarity and areas of difference between the first and second data sets; identifying, based on feedback data from the employees of the provider and the employees of the client, positive and negative aspects of the contractual relationship; developing, by the consultant, reports categorizing the feedback data into positive and negative aspects of the contractual relationship, categorizing the feedback data into overall environment, organizational effectiveness, contractual effectiveness, performance, and quality of personnel, highlighting areas of concern to the probability of maintaining the contractual relationship, and establishing actionable items to increase the probability of maintaining the contractual relationship; assigning the actionable items to management teams of the provider for discussion with the client; and identifying, by the consultant, aspects of feedback data collected from the employees of the provider and the employees of the client relevant to bids by the provider for renewing a contractual relationship with the client.