I buy a transmission over 1,300 dlls for my mustang they shipped a wrong item after wait  7 day in the middle of the new year holidays but also i consider weather road conditions at this time of the season a lot of snow in many states the thing is mistakes happen  is not a perfect business doesn't matter what kind of business but what is matter is customer service attitude they realize  is a mistake that it has to be fix it maybe not them but it maybe a vendor mistake just because they sold the product is them the one who has to fix the issue.