number to remember i started it because i saw such a missing piece that i still see in the marketplace which is regardless of change strategy halter anything that any company these the have wants to have  has to have to make themselves better it's that true how do we really implement i don't people take ownership we really replicate this and that is actually the main reason driving force why start of this is yet to do the great work sure but how do we really make that sustain itself so that was the driving piece for me right right ok among many other reasons but that's the core so so tell me like what do you guys do so when you say you saw this in the marketplace you said i'm going to solve this problem that's right and here's how that's right so our premise is worth here to drive what's really most important for organization in their customers their marketplace their business but also for what their people in a way that in the end people will take ownership of that  replicate that going forward so it's a game of ownership not engagement right it's a game of not just improvement and processes and change but how do we really that replicate that which means if things are going to change beyond the change beyond initiative beyond the big global roll big training or whatever that might be when it's all gone and the internal initiatives or the extra missions are done we're just back to being ourselves way out to support what's going to carry that forward when growth expansion production change leadership oh thank you and they have no idea how to execute it because the business still has to happen regardless we don't stop the business there's no vacation there's no off season like a sport if we can just think about this in a big retreat center in the woods and that's all we're going to know the business is still that's so you're coming in you're working with leadership you're helping them define where they're going to go from strategy perspective and then how they're going to execute it we're coming in and working with that leadership as well but also taking a look at how we build a story around th communicating it and how are we rolling this out in a way where people are engaged they know their role in it and they know how to perform at their best yeah i mean so it's all these pieces put together but the strategy how many times we walk into organizations where they think they have their strategy right now this is what we're it is some of her tough goals are objectives and what you think we're doing but but in terms of executing and having individuals aligned with that leadership aligned with it that's a whole different story right that a that's the line of what you just said exactly and here's what i love about so many of your presentations and the way you really educate people around some of this work is you ask the right questions because right we can't count the number of times that leaders have been in your presentation and you ask hey are you seeing this does this happen in your organization you know is this piece of of what i'm talking about is do you are you experiencing this as a leader and the goes off because i was going to say so many times organizations and their leaders are really you know they think they have their sights set on the right thing but it doesn't feel like everything's in place it's not until you  your involvement in the community and i and i run the n d o day and you've done you know so many awesome presentations would you do for sherman some other large national and i think global organizations tell me tell me a little bit all the bells and whistles of power there are learning leaders are technology leaders are all focused on that discipline of h r owed to your training or c e o it's like ok you have all that overwhelmed then you have then i start to check my work then you have the all the sessions that are going on thirty sometimes in a slot over the course of three or four days and what you need to meet and challenge is what conferences with the leaders of the kind of the what do i do respect and speaking to make it really relevant is you can always notes i about making sure that i get to the topic is how do we make sure that this becomes a moment of time that isn't just about our thought leadership among all the other thought leaders that are there but has become a seminal moment for them where they recognize the need to add to the mission of the company even just in doing a if that's the one point that we differentiate on time again so one of the sessions that we that we've done a lot of and i've done a lot of and keeps being asked about the different conferences is one of them is where hard to do a job that paid to achieve results and i'm all about the provocative title not for the flayer and just the marketing it's not about that it's getting to of really validate for people with a look at that book or online and they see a title it's it creates an emotion for them yeah it's not the five ways to lead change that sounds great but how to deal with difficult change globally ok how did great what's good world motional piece that's challenging and that is that we have people in jobs in positions that have  they're not doing the job the job is the structure that gives me the framework to be able to be honest enough to know where i'm supposed to start that's not me and right that's what ownership kicks in great why i love the gauge me and there's so many studies from that gallup as an example it's not about providing my piano reports or or the financial statements how i help the business make better decisions and how should i be communicated his report how do i advise and support that's a simple way to get back to that title and we in the next which means we have to pay people to take ownership yeah to the job that's where we're hard to do a job at the result and that's what we're paid to do have to go yeah well and the ownership is really personal right and so so what you're talking about  our last show where we talked about intelligence mindfulness leadership except it comes back to the individual i just awesome awesome awesome workshop through connor academy that was focused on keynote around that which i feel is so critical you know everything you're talking about in taking ownership as a reader me has to be complements with that self awareness right and action with who we are when i hear that title life is too short to way where i'm showing up for people that i'm a world away and and i have an impact on you you have an impact on me right we're so present that we were impacting each other in a really meaningful way and you know here we have good workforce and we're doing these surveys and studies and i always i said i say to clients all the time to say look you have five thousand people here you want to get let's say we're at least fifty this right we don't have to go to work we get to go to work you know and how you frame things and what that that structure looks like i get so critically important i think society is a little bit of professionally society is a miss on that because we forget how important language is how many people say which is a big was about to me oh i'm sober i've been so busy lately i'm sorry for going back to you you haven't been so busy this hasn't been a priority for you let's just be honest it was a priority for you whether it's personal professionals a little a or too busy are when we walk in or anything is going on in our lives or but i think you know thinking about our language bring it back to the professional world you know how we frame stuff out with language is  how we really represent ourselves as companies to our customers let's let's put the characteristics let's put the let's put the or the d n a of that out there how do we flip that internally because then we're trying the same ecosystem every word you want to use and how people see i mean accounting and if it is marketing sales or service they're my customer i'm like give them the financial data so the big better decisions not just get them to report i'm simplifying that but that's the representation  context right and it was you know even more talking about how we're working together as teams or functional areas within a company right i need to understand that what i'm doing right now is going to impact you and when i see it when i see that that handoff that workflow that if i don't do this this and this get this much data for you give it to you in a timely fashion i mean it's a little transactional one i'm talking about what the reality is where people and when i understand that how i do what i do or how well i do or how well i don't do is going to impact you at the end of the day now way to in it that that has a different meaning for me and maybe i need to pay more attention to that because i'm not going to deliberately do something it's going to put you at a disadvantage and when you win you well you're you're one of your favorite words that now you have imparted on me that is so important is relevance so relevance and context for me brace draw the whole picture out and then people can see where they are and from a change management perspective right it's that it's really and then it was how are individually wired it's really about where we are you may say hey this is where the organizations going and we have this fantastic better future but the reality is where my and that if i can see my seat in the boat and i don't understand what my role is that's great everybody else is on that journey but i'm still getting you know i don't see it everybody wants tomorrow nobody wants next week everybody wants next year yeah and then we could open this up it's as much personal as it were because ational but as you just said so beautifully but who i am at home is what i bring to works although they're different they're really the same but to get tomorrow and to get next year where they're publicly traded or not whether global or not and i want expansion more locations or more presence or more diversification and all the things that we love that then create a purpose and an impact and the end of all that's not being said it really just comes down to ok because so many times and that is you know i think a function a facet of that global framework structure or you know is the where do we globalize where do we localize you know servant leadership and so that is with the gift of service you know yeah yeah that's beautiful i love that so tell me i just want to want to have so many fantastic products i'm going to say the foundational piece that everything we do is built on is what we call the top model and that's that's been my i remember just taking going to the bathroom take a shower and i was just getting ready for a client and it hit me i'm like oh this is the center company in those random moments that sometimes has the best ideas come from our i phones to what we do in life was that it is real simple so tap is real simple that every organization global local department business unit trying to do as an organization not just big picture but this year to support and that resides itself in what is the shraddha g that we really need to be focused on in order to make that happen and then what is the capability we need in order to make that happen and that's not just people that's people measures it's not just reinforcements not just coaching it's who i believe to collaborate with organizations speaking in a win win win so that in getting the true clarity to get then the aligned accountability then we're able to really not just ex already happening or oh i don't wait six months after i get the or why that's my biggest challenge with our eyes it happens now yes we're execution has to be purposeful i have to know what i'm doing on that global local or individual scale for that client department or business unit i have to know what i'm doing this we're ownership now fools altogether have to know that it's actually doing something wise or doing something why replicate that that's where execution although so big in business today books all the research is  your lines accountability which is really a shared accountability comes becomes part of your partnership approach as well so it's not just about the work you do internally but right off the bat we commit as a partner to you here's our here's what we accountable for your campbell for any change you want to see in the world and probably my favorite quote yeah yeah that's where it is we have to be that yeah not sure how we show up yeah use that term before for our staff when i'm going in our meetings are not doing anything we're terms of our accountability to each other and getting actually really specific as relates to meetings and we will need thirty to sixty minutes of your time every two weeks to be able to meet and we're rights are right there is some work right and we roll up our sleeves together the outcome is that you're a changed organization regardless of the change that you were implementing right so so now  partners on a different level in relation to a leadership event that we're developing and i'm saying event because we haven't landed on our word yet but because we're so passionate about helping to change this environment and to give leaders an opportunity to experience more and to really be able to hold up the mirror and do a level of self awareness and self analysis that is just explosive where we're planting the seeds now for this experience that we don't even have we're says can be had but we are planning within the next eighteen to twenty four exciting jack so before we wrap up tell people how to get a hold of you total solutions group again t s g results dot com again because it's about the results we want not about the initiatives that are planned for tuesday results dot com you can go right on to our website our direct line is seven three two nine six one three seven zero four but the website is passed because the way in which for you not just to see your world through how we might be of value but also the opportunity to really actually experience what your needs and goals look like in a way in which to see how we might be of excellent thank you jack joy and pleasure of course and it's also a lot of fun thank you so much and thanks everybody for joining us today