hi my name is carol ricardo also known as the wellness ambassador and thank you for joining us here at the well you show i want to introduce my co hosts i have enjoyed torture illegal baku it's also known as the pain detective and guess this is your first time tuning into the show are really our mission is simple just to give people the tools to live well i spent twenty five years working in the hospitals teaching people the tools and i just always wanted to be able to give communication how to save money on medications just a whole bunch of different power fix that you know we've covered and sometimes i keep it as a secret what we're going to do and i kind of did today although he hinted a little bit to julie but what i wanted to do today would present an equation that i came up with for my patients you know as a way of kind of taking a problem and trying to come up with a solution ok for a problem  the equation on you want to problem what i don't usually like to do i like to just get a brainstorm of problems ok all right just if you immediately come to the top of your head so we were talking about one  crutches after an accident so i'm dealing with them and then the doctor calls i'm dealing with the phone the dogs and the clients all at the same time so what are the challenges of the listing trouble yet elderly i'm afraid i don't know how to teach you all how to juggle all right so secret well put in there so if that actually i mean this will give us a couple things to work with because it gives us some examples how to use this question in fact i'm not even native and that we're going to do it all want you to think of the word solve that's it it's just the word as oh l v and that's what i mapped out for my patients to kindy use as a way of doing a little this yeah and and so huge we're going to start with s and walk we'll take some of these problems in fact we've got a few who will start with them and apply it all right so our first one that we got it was doctors ok now here's what stands for yes is to specify so that means that we have to get very super specific span out the problem right hand right so so let's stick with the doctors because if we had to get it down to the most specific thing would you say it's communication between scan reunification your progress or communication yeah communication all right now communication here and i can take responsibility for my part you know after seeing the problems and the way now so let me ask you this still if we had to specify more about right and i went into my guy i always take a car to and i said my car i have a problem my car and he said so what's the problem and i said well it's not running right and he said yes and he kind of kept guiding me down to the point where i started out really why and then he kind of kept doing this and i realized like oh that that is probably why we fail a lot in coming up with and if i asked you specific to specify on there and not you were and what would you say the problem was about really it on their end that they and excellent you know what that's pretty can you see how that's pretty specific i mean it's kind of like we started out with doctors really y and then we kind of went to communication but now we're kind of what really is something that we can kind of then yeah on and this is not just want to office but several offices that i have here tell you what why if i get mad at me but it has because he's very detail oriented he listened in fact just just i actually heard somebody just i did a workshop this last week at heart to hearts which is a women's wellness organization and one of the women was sharing about a r ist and how she ended up having to find a new doctor and somebody said well this one can get you in and she said she took the time to listen and i think that you know in all fairness to doctors though options and here's what i mean by options we've got it just brainstorm what are some possible options that we could have i want to just throw one out there not that this is what you mean what would be what would i need so imagine this i came to you to and i said you guys my doctor won't listen to me they just don't listen what would be so and think not even like we can think why all sort of brainstorming you don't think of why you can't do it the thing about this point is it's option so we just do what we do over here don't think about if it's good or bad it's not been possible at this point so so  the one doctor should be the most important for this issue i would have to you say to her face to face i think you are well and and it's affecting your focus on my problem again you know social media oh you could do the i'm just thinking of things where i've heard people kind of like you know goal roundabout way to deal with a problem because i'm here again i'm just think there are probably people out there who would not do the face to face you know you go right to social media and say do not see this doctor yeah anything right don't communicate about it i you know what i want to say could do it could write a book on that whole story also you know i got what i needed for the situation but the doctor that was listen to the other doctor obviously was bothered by my ability to be their own advocates and heroes if you are looking out for you then nobody else is looking out for you and that's really really critical and honestly that would be a whole other show we could do on the state of health care brain you get you scrambled and your mind gets scrambled and this is a way to kind of anchor it down to ok what can i do you know and you can even ask for this i think it's important that we go beyond you star selves you know like i would call you were call you or honestly even put it out there on facebook you know what do what do people do when you know they had this problem because this is just about gathering his many possibilities as possible or the other word like safe brainstorming yeah and then here's what the l stands for which is is the eco back in you look at each of these options to or is it not doable and so that's what we'll do right now would just got to go through here and say well firearm is doable but if you really like their care right if if or not right so for that for that particular part of this problem that dr i'm trying to find a substitute before fire is ok so we can't win this so let's cross to soft because that's not it i guess what it is is if it's not a possibility a realistic possibility we cross it off make sense and face to face which is it it is possibly i mean it's not unrealistic but then but then you have to pay for it i was going to say i was going say i'm going to get it free but i've known business people who guess what they wanted some feedback from somebody and so they paid their hourly fee sat down with them and asked them the questions you know so we'll leave that up there it is realistic possibility you could complain now now here's the trick about this when we look we're actually kind of going to first go through these and cross out yes any and realistic and then we're going to come back and we're going to look for what might be the best are friends right you know and but it works for somebody that had her dog actually died getting groomed at a certain store and it made the news and so it helped her situation but not business like a business rating and stars and how many stars they were and there were a couple places i remember looking up like one star and i was like who you know what maybe not and it really it's not that it's fair or not necessarily know you can actually put that up there which is why honestly you know also hold on because i've pissed patients off over twenty five years i mean it's very possible that they could put me one stars and then you know because i pissed him off and i kind of like i did i mean i do check restaurants and there's a whole list of people and i kind them burst it's kind of like i learned in social work school research numbers make a difference so let's just leave it there for now and then and then and then would you feel like email or letter was a possibility for you that would probably be a part of causing them ok so here's what we did our first look is what we went through and we crossed them off  and then the look here is to come back to these and kind is say look at which one might work best for you you know in your circumstances in this moment looking these stands for visualize so you actually you know kind of find a white space at some point in your house where the dogs are you know rolling around and and what you do is you would ritualize that outcome of this happening you know you could visualize you know you know saying to the doctor oh glad you know that i found you or them talking to you the way but we've kind of talked about this before our brains have this tremendous power and we can focus what's negative and we can focus on what's positive and the whole point of visualizing it if you think about wool class athletes yeah that's exactly what you know professional athletes that's exactly what they do is a visual lies the outcomes in the way they're going to play the game and that particular episode yet because you are just so normally my blood pressure is very low and but i have been having all this stuff going on and not getting answers and i was in a doctor's office and the nurse had taken the blood pressure and it was high and it was just detail to explain but i basically took a spot before he came in and you know you want to pick something that stationary and i just it's a slow yeses and once my eyes and there are the range of motion is very slow short but if my eyes got a draw i stop with that movement and i also would do you know nose but short range of motion and if my eyes got to i right all right well you know the connection yeah in but then after i did that and it could have been just two reps yeah you know and the yes it yes is work better for me than the other movement it's very detail what the brain but then after that when he was taking it i close my eyes and i was thinking of something very pleasant and it was a lot there is no bridge yeah so it doesn't make sense about the visualize and then it's doing it you know and so the visualize is see the outcomes you know you want so it's really seeing that you know kind of you have this marvelous doctor who is actually being very attentive you know in listening in just the way that you would like them to do that and then once you try the easy stands for evaluation because sometimes we can learn from our mistakes you know and we can try to stick honestly we might say you know what that in a workshop good and i don't know maybe i could think of to is i if let's say in the past you just said you know what i'm not going back can i fire him but you realized that you ended up not having anybody so now the evaluation but that didn't work so good so now i better find one before i fire oh yes you can but i can evaluate the whole you know because i'm sure people could think of a lot of people who lives it cause problems you were just a problem a pain in their side a pain in their neck but we can't just focus on the person so what we got down to once we did this step about specify it was that there were times for mom would treat her and talk to her like she was a twelve year old when she was twenty something you know and so that way we could come up with solutions if we just left it at my mom kind of thing right that's tara yeah now i want to come back to one other want to do it because i want to share this i want to get this out there because we all know my blood pressure you know had been kind of diagnosed high and i was trying one medicine trying another medicine and then i instead of waiting to the doctor's appointment i sent her an e mail and i said do i have to wait till i see you because this isn't working and i faxed her my little checklist of my blood pressure and she said yes i agree with you let's increase the medicine so she sent it into my wal mart because i've started going to wal mart and and  i went to go pick up my medicine but i remembered so so i want to i want to do this is that advice for people that might be watching this because this is a this is a in our general society this is a big problem  what if some you view that are x that's good or x you know there's assistance you know programs for if it's a pharmaceutical company that there's a lot of times to do that and the other thing i always would tell people to do is ask your doctor if they have samples for example movie you know that they can provide because they get provided to them and they can provide them on to you and so just being a little mindful of time we've got three good wins here so if we put our l down what we would kind of do is go back and for me look at this and the thing about it is is it my medicine there is no samples because it's  you know and sure all of these well let's cross off this because no one there and no patient assistance because it's an old or older medicine and it's a generic form and that could actually be  x and then my v was well i pictured myself walkin in there shown in my little coupon on my phone you know and them saying oh ok well i got there and the woman i gave her my name she looked at she said be twenty dollars and i said well i'd like to use this like even before i got help children my phone and i had a little cold you know that they have for more now here's the thing same medicine costco will cost me seven dollars but because i had the pharmacy kind that the doctor everybody is that if you have insurance because i have insurance twenty dollars was my co pay for generic and the twelve dollars and forty six cents was because i use  with this is i want everybody to know about good already answered first place to go because it really even if you have insurance you could actually save yourself money and it will tell you the cheapest places around and it gives you this whole list of things there was only one time it failed me and down it was outrageous and even the pharmacy said this is ridiculous don't pay for this and it was some kind of wait minutes and it was four hundred dollars or something  and they are good r x was still one hundred dollars so they just said this is not worth it yeah yeah so here's my easy do it so make sense yes what i mean and so what i did i have this worksheet up for everybody and just kind of be able to fall through the formula and what her that up on the website and just want to say thank you ladies i want to say thank you for joining us  hope this is been helpful we actually a get all the work sheets up but well university dot com forward slash t v which you'll see right after this video runs we kind of got the website there for you so here's to you living well today