other business home adjacent to casey's who at the modular home was going to be coming in three pieces the week of september twenty fourth and was looking for approval to use the parking to stage the sections during installation they're expecting that the process will take three days on search check with carrie she says that technically there should be retention rate when you sign up with a customer we do a fantastic job we don't lose people on the few that we've lost to come back to us because we've gone somewhere competitor actually we're just pleased with the custom level of service so i'm just going to show you briefly it's not  technical things how we use the tools what we're looking at here is a listing of some of the surface so modified just these are all the desktops in my office so i can see every single desktop it gives me alerts across all the different  different features and i can very quickly go and get all the details on the computer all the way down to what's installed on it and when it was installed so you can imagine how powerful that is for the engineers or the troubleshooting to change control we had a problem started two department they're very similar to to the organization so we manage their systems we in the back of system in their server if there's ever to go down we get phone calls and long arms and emails we have a staff of four hundred certified engineer decides our local staff that are available three hundred sixty five days a year twenty four hours a day and that's part of the management platform that we deliver that's what i think i did early on as a small business and a family man and so i come again to serve the customer at all hours as what they need and that's what this the platform works all of my engineers have this platform on their desk and they can very quickly with a phone call or an e mail or request up on the system do whatever needs to be done to extremely efficient the next thing that is once we have that measurement platform we use our a professional service automation software so it tracks everything so it wasn't fire department whether be a phone call from the chief or an alert from the system of setting something wrong with the server it all goes into this system where we can track it creates a unique ticket number of e mails the appropriate in any work that's done by engineers automatically engine in the system which tracks all the time all the detail on what was done what the problem was what the fix was that's available to you the customer and the other thing that that does is make sufficient for the whole organization so one engineer is your primary engineers and knows the ins and outs of this is particular software the uni solves that problem but he's on vacation on the loo when any of my engineers can look at that and we're not inventing th and any virus all those different things that are in the details which are not going to go into unless and wishing to on the question and answer period the secure data we're doing offsite protection of our average response time i just put one our response typically immediate if it's a critical situation on the twenty four by seven hundred sixty five day support we just talked about that after our coverage is included i don't think that's a big need for you but the question is you know if we we have this complicated stream fire loss services and virus subscriptions doing all the updates to the computer systems all of those things that they all are line item doubt unless the proposals it's all bundled in and you've got unlimited service and s port by doing a fully managed agreement so if you do that you know whenever you have an issue or a question my engineers going to fix the problem will there be remotely typically work we have to come here it has to be fixed again it's on us you know doesn't it  code and the answer is change control of the f b i so if your money is insured by the bank they can't apply that change in unless there's a specific reason to do so that's one of the reasons it has to be done so it's all a policy control you have to do it test it first before you can put it on so that's why they give you that information so because it is passed management our platform is very powerful there are ways for the server to manage it by itself but the human being has to go in there and tell which ones to apply this is all done by our platform we have over seventy thousand servers been out there for eight years they have a custom database that's doing it so there are classes that microsoft recommends to be applied that we will not let the apply to your server because we know they will cause issues so our exactly what microsoft as a system and our platform ties into that windows update service but it doesn't allow everything that microsoft says to download to be down there because if you do it right and we actually have a store or a law firm left tell you is when we get involved in matters the customers network we make sure that we can protect to store that data to the tools that all of my people are trained on and then we work with the application vendor will harvest their metal imaging for example so i can restore that point to any point that i want and then a half hour period they have their own backup system so that their engineers if something good comes from they might want to use their store so we encourage you to have both what the vendor recommends plus what we have just a faster and better than what they have we paid them or we pay them for disaster recovery so if anything happened in this building and with sharing money and they would come in everything would be put back together because we do pay for that we're currently eight local people go through our contract relationship is over five four hundred certified engineer supporting your network then you work with us we have offered references that we can give you if you want to well no direct experience but i will tell you that we pick up customers all the time you know the combination of being a small business and being where we are we're not really tall specialized or determine our  you're part of the government if you make this here town i think we do your taxes if you don't qualify for tech soup i don't believe but this is what i have to look into i just did this with the school district there to radio to get that microsoft software for like you know that's one thing i being that sometimes i do work at home mr khan casting now whatever i do at home i know doesn't doesn't like to know i don't have a record over here so when i get here even if i followed up on females there's no way for me to that it's a blessing it's a curse because you now have access to your work computer securely wherever you want if you're at home but you can get on your computer through our system both through the small business server and through our management platform we've moved beyond that now and the part that i have on here is a much more sophisticated product and then this gets a little bit technical whether you like big names or systems on a call typically those things go in and they just sit there they don't get updated but they need to be ok or so yeah so some of the vendors do that once a month some of them do it you know only when do signatures come out every six months and a lot of them typically that they're not being updated the one that we've done is being updated literally every day  make sure i guess is that i just did a quick check before i came in here tonight and everybody looks really good and up to date which is in the board you see a lot of people don't quite understand how  everything in highlights if there's any machines that are out of date that works two ways both for you the organizations well as for my engineers to go why hasn't suse machine that updated and they will hop on the ship i guess update their i mean do you think it's important to do that as an stuff or oh very can't make decisions outside of these meetings so we didn't talk about my other proposals so the only question i have a year prior to you making that decision is what else can i do that do for you to help you make a decision and one thing i can identify is the price of that small business or software good recommending that we do that really want to take a look at the other holes those are not really well known differences with a price and if we can get that software four thousand dollars that that breaks down the detail of all the different pieces that are have in place you know the charge you for for the spam control of irish protection all those kind of things then it is up to that number that you see ok as opposed to the  service package here and you know be happy just to go yeah that's that's it be happy to go over that do with you but you know i just wanted to and yes come here and just you know introduce myself to all really trying to live that down when it comes to you know costs and budgets you know a lot of times they are what they are but what we try to do as an organization is to make sure you have battery backup functioning fully functional battery backup especially here you know you get lonely straights and you want to make sure that you have a suitable moment of run time so everything if there is that it cost won't change for you at all but there's going to be some additional benefits to you you're going to get a bit of a faster processor and it's still quite work but it's thirty two gig of an environment such as yours you know you can have email and exchange everything in house sure you've heard these days a lot about the cloud and cloud  going if you want to go through us we have a part of our additional services ours offsite data backup program for two dollars per game to bed per month and i can get all of our all of th and they didn't everything with us except the offsite data backup you know with a different company and when they try to retrieve the data they have that company outsourced it and it went to the facility and were able to get that tape and had to spend thousands of dollars to retrieve the data from the tape that was still on the server that had watergate and it's crazy from putting out the fire so it's not just that it's important to have r t data backup because it's not only about retrieving the data but it's about how fast you're going to get back up and going so you know between having external hard drives and you know the  you know i've extended period i mean they were because physically they didn't have the hard work or because a lot of hard work destroyed that they still have the need for the record you know but since then you know we've gone in for nafta it's encrypted and we you know we don't have a backdoor key which basically means that you have access to getting it and we give you the one key if you want to get get that data you know basically don't lose it because you know we're not we don't want to be held liable in case there's a if there ever were a breach which you know i can't foresee there will be that is their insurance thing about have keeping it in the house and having the server in the house as opposed to you know having and then that being in the qualities that you have control over that you know you put this security measures in place you have  the ability to have shared calendar so where all the employees can see each other's calendars so you know schedule wise what other people are doing which is nice you somebody is going to appeal and they don't have a lot of cops they'll send down a list serve and say no does anybody have you know two hundred acres of land with a four thousand square foot house area no whatever or just like  so i think part of it was just because you know if the server went down then everybody was down you know i think that was in the beginning one of the things that we were like you know if you guys are down you know it could still work you need to back everything up you know or you know is it just the crucial stuff you never know till it's gone  two years a century two years for a year ten  dollars i guess what i'm getting at is what is the difference and what's the what is why and what is the benefit for us to move up to the t c to ten per thousand dollars first just keep what we have to fund fifty well there's there there's an additional capabilities that the t c to ten as wireless for example if because your you know town hall if you wanted to open up the wireless portion to the public what the t v to ted would allow you to do is you'd have a private wireless connection and a public wireless connection so anyone you gave the password to that  to wireless connection some friends in their laptop say you know i get on the internet if they want to do that with t z to ten and you'd be able to do that and they wouldn't have access to any of to your network at all they'd be but they're the security settings are such that you know your information your data is protected there are you're not just we're not just going to leave you wide open they may be able to get online now but unless you have a hacker that's coming out and really you know trying to get on your network and trying to do everything potentially they could but you know everything the security settings that are in place are such fifty dollars if it's what we bought it's what we've always got it's if you have open access this is not separated private public right correct but we have you have security settings in place yeah you know where they're not then the other thing to keep in mind this t z one eighteen in the next i would say three years and this may be just for budget purposes for the next three maybe three or four years there  perspective it's been about between three thousand and thirty five hundred hours wise you wrote clear up thirty hours a year this is without project work not major like a server installation it's going to most of managed services if you want to stop at the bulk hours to have that option to do that if you want my opinion you know it either way you're it's you know it's going to work work for you then the benefit to going managed services is that a lot of the you'll have system monitoring in place so you'll have probes on the server which and on the desktops and whatnot that will go to our our office and we have a program to say which will give us alerts if something goes wrong so then we would be able to notify you before a problem arises so the amount of reactive and the amount of problems that you'll see will be reduced because we're taking more of a more proactive approach by using the on the memory services or just their own room manage services we we have a breakdown of what it is and i depending on how severe it is they're stage one stage to stage three if it's you know basically stage one we're going to get back to you and you know within an hour if you call up in you say our server we're completely down we're you know we're going to let you know right away they say  give you you know times because the problem with that is that you know we don't want to set up on realistic expectations so what we try to do is when you call and you're going to get a you know someone here you're going to get days but where are most likely to use our service manager and he's going to give you a realistic time he's going to tell you ok here are technicians what's the problem if you call up and say hey we're down and we don't have any technicians he's going to say ok our technicians are out right now and we get someone off of a another job and i'll get them right over there you know if someone's working on a desktop that's down and you know are replacing a desktop and you call up and say hey you know our service down we need someone here a s a p and we don't have anyone available we'll pull someone to and dave will he's very good about it you know giving you realistic expectations ok here's your route here's our technicians and if and if we have someone in house we'll hope your mold if you need someone here will get them right there so as everything goes through our service manager and he basically handles all the technicians in managed services i was running some some of the numbers and it's a it's a monthly even if you wanted to remote unlimited remote support can also include the system monitoring all everything that's basically included in here the network administration virtual cia all of that if you want to be remote only i know it said eighty five per desktop at one twenty five per serve which you could still get if you wanted to take advantage of them and services you could also get bogged down hours as well rather than come up with spend the whole time on saying this is how these are some option is the way you might be able to manage your never run your network i don't want to shortchange your time and learning about us and how we would actually years and i think that we do a really good job of managed services so there's a lot of different ways you can go in this industry in our focus is managing business networks nonprofit networks i feel that that's the best news from what i've heard and what i've seen you don't have your own in house like to resources desktop it's a key component of any network and to proactively make sure that cell type is used to do the whole job so that's what we call it will get into that so fifteen person staff eight of those are technicians and engineers at different levels we think we bring our technicians in a pretty high level trademark for america and you would need to be sure that you would deal with understudied get into more details on that type of thing but it's the reason we do it on a three year term plan is because that allows us to do it for a reasonable monthly cost so rather than you having to be asked in this appliance and pay you know for a project for the but it's a nice model it doesn't require three year commitment but it it spreads the payments over goes through your terms and your data is really safe you know best the great thing about having a local copy of your data is that it's really quick to do all your file restore so somebody the men terry it's nice it's it seems like it probably it's your basic needs there definitely other options for email if you went to a server you could certainly install software microsoft exchange or something to have your email read on right here locally  but also e mail is one of the services that people do look to look to the cloud to know as an option so there's hosted exchange so you can buy it on a monthly recurring basis for you know the number of e mails that you little concerned about you know google is notorious for you know their aggressive data miners you know so they're when you know when you're if you have your you know they're always looking for data so the more data you can get on it is this th you know what a lot of times they start to look like ok it's hosted exchange a good idea for us or does it make sense to invest in our own infrastructure here it's you know a lot of times it's a cost it's serious how much going to cost us to buy the hardware and the software affects the price and so you look at the big picture and choose but there are a lot of options for it and you know hosted now is a good one you know you see a lot of organizations doing it they do think that a server concern with this one here is that some i don't know that i don't think has a warranty it's what we call white box and somebody else said yeah yeah harsher and he does a good job with that kind of thing yeah but if he's not currently supporting you and modules out on these isolated p c s i think maybe interferes with some of the workflow sometimes when because when they're on a dedicated box then they're isolated and you can work on the you only those who needed it you know it's just like you know cheri has her stuff that only she you know their financial person has their stuff and i have a great but ended up in my rate that we can put all that in one place but i have protection  we would know enough to be do our jobs and to help you do your jobs but if we if push came to shove and you're having a bad day i'm directly be on the phone with them and we've be here i their eyes ears and hands and you know s configurations are in the software maybe you want to verify before we did anything to crazy but most offer characters will allow you to say only these users have access to this module of this information so what would be the purpose of those two twice as a conversation i'm a technical sales guy so i can do a pretty good surface level review but if we're really going to get going if we would if you were to take the next step which we would want to do is do a more serious network assessment  power into this one machine and put everything in it so that we just have one one machine to worry about carol one wishing to retain one operating system to maintain and it's going to have a lot of redundancy it's going to be fully backed up and from a support standpoint it's just what we've got of the better business continuity less of a chance of one of those computers have a bad day the hard drive crashes and then if you don't have in the coffee or your local machine or there could be a setting where you say once i've downloaded the group take it off server or they may make you do that so i don't know it really depends on how to configure it whether it's in the servers  all i'm saying is i think that's out of all of us you know that seems like what we should be trying to do here is just get everyone's e mail in the one place where it's backed up and that's you know as people come and go and here you know it's part of the public record and that's something we are not doing correctly it's too bad you can here take anything that was important in just send it someplace so that it got say exactly zero but i mean that was all about you know everything stays you're serious about security you know to shut the files your computers are dedicated machine that's good that's important i think it's not so good that it's out of work that it's a white box but that's the next what would you could change it once a month the few wanted to so that it didn't get too widely dispersed we would make that internet next that that wireless so it was only accessible to the internet so that it did not touch the time network could possibly get your computer network or anything else would be a separate sub that that's the way i understand it you want to dial it's never heard that the folks working here need the wireless they have their computers plugged into the network so certainly could cos we're taking on the ownership of in that responsibility that network and so we're going to get into some more of that for under our model for parties share the same goal which is the network of time you're never paying us to come in and fix your network you know are paying us because you're having a bad day and things are broken it's power responsibility to keep your network up and running when things are broken your contract your agreement covers our cut were covers us to come and fix it and at a reasonable guarantee response so when when you're evaluating demand services ask yourself is the monthly cost truly fixed you know sometimes a lot of vendors will say i'm going to give you a  or you can't support can't be does so those that matter this person cost ten times ten different problems in one day and it takes us two days to fix them up hopefully that will never happen because we're we try to be proactive and keep the problems but it is all you can eat if there's issues of their problems and you just can't get their work done you're covered but there's a cost include full disaster recovery for network failures ours does so if your server is down and once we find out about it  day just to get the person back up and running but we're going to go to the root cause and figure out why i can't impress a why's that email not sending to that address you're also getting a root cause is key because then things don't keep breaking  you know it will lower your interest be aligned with your service provider with your vendor well and when you do have a tremendous service and the costs are truly fixed and support in recovery are questions for some of that but can a few minutes in network is a specific offering within our umbrella of offerings and that is really the most comprehensive where we get right down to the desktop in terms of delivering  come out here and work on your network where they need to be onsite so that they're good they're good technicians are there well to not help just tax so they're there answering the phone you know basically taking care of issues that come up sometimes better and there's something to be said for being on site organization to get a better feel for the workflow in the bars and what's going on so there's nothing totally can replace onsite but it's most efficient for us in for you if we can get this know this long as it takes to get a firewall server we don't really consider workstations to be emergency failures in our philosophy they're quite frankly is great spare you can get in or get your back up and  update the firmware is needed to keep to the microsoft stuff the best hops the servers all patched the adobe the microsoft office the internet explorer all the stuff needs to be patched continuously because you know if it's not you're exposed to vulnerabilities that's what the hackers are version some time which is the support for this version to run out you need more software and you tower initiatives and so we start talking about the stuff so we can plan for the future because anywhere is a she has a budget they need a plan for the budget we need to create the budget so we want to be on that projects you know are coming up and so you know us being in the planning table for your network is a nice day and we give you real nice reports for that stuff and i can certainly come out every likely to discuss different things but these are more formal we've said very tech we do bring a technician that's fine probably run that way for a few years but after a while you know it starts to kind of get old it doesn't it's not skimp it's not compatible with windows seven or i e nine or the starts to get old you know everything in the networks time has to creep along at the same love or some stuff starts to fall behind and become a problem and at some point the vendors they stop supporting different versions so it forces your hand upgraded to a new release to get to the version fourteen your version fifteen or whatever it is so we those are i get the sense that it's probably fair status quo i mean you get a rapidly growing business and like literally sixty seventy percent of what we do is engineering just because you're like revision or just kind of exploded in on there always adding  we're going to keep the network running to do we try to predict this kind of stuff but sometimes there are things that come up that are outside the scope of it so what with the agreement cost it would be for a loving p c s it would cost thirteen something i consider our dream is to be a rich agreement in terms of they do use they do really provide a lot for the price so what would be what are the insulation terms our alerting might we don't just monitor but we have to be alert about things monitoring of course of them to anything unless you use that data to tell you when there's a problem and so you do have to groom that data and alert yourselves on a problem that takes time to fix our resources so we do bill for that upfront but a longer term plan we can recover those costs over time make it get in the door and  attain it can't be managed not for the as i mentioned we would want to do a deeper dive into a network assessment that cost would be two thousand dollars if we did do that you would get half of the back if you chose to work with here so regardless of whether you choose us or not we're going to come back with a rush report to give you more recommendations and find these are network to so we would have a technician to take a deep dive into the network and i would get it may be that we say you're fine for maybe down the road it is a good idea to do a service that's true but for us you know we're not going to come in here in try to i don't know what kind of budget i t you have left but you have a my guess is probably you know it's it's it's got constraints around it so we will be reasonable about ok some of these things we really need to do for us to remember other things let's start planning for  having a problem we're doing rebuilt or do a fresh install so the software that you use all the time you would want to pakistan a certain microsoft office you lost the package maybe aspects of memory maybe not so we would does is it gives us another avenue into the fire alarm fire was connected the internet obviously and that is the way that we would typically get into trouble sure fairly sure make a change however if the internet's down the files w and so that's something that we would want to have on the fire walk so a lot of these things aren't perfect big projects do the number consolidation on the server would be a bigger project and we would work with you and as far as timing  what would we do in the interim if you said wow this all sounds great but it's going to take some time to get there where we could definitely provide this in terms of court then what we would do is just give you basically a canopy basic agreement which is talked about on th you know you're you're in the top of the queue guaranteed response to emergencies one hour phone response four hours onsite like i said we do it can be desk so that what our phone response is really the worst case scenario i can of keeps me from getting some of that i maintain a network diagram service worker bee build time cheerios so not much is covered with that type of agreement so if you if we need to do some work to do it you know or we would do direction but you know that the these this would work just as well they're a little different we could certainly get into the details on that john but then it's your turn the second page n but it's just it's not the most efficient way to do it if you've got somebody in your office that's pretty good they can use a fixed point eight percent work of goes wrong maybe it's something to consider if you're calling us for every computer issue on the on the desktop you want to be at the most powerful but the managed the voice level would be considerably less and i could give you props for that i don't know how recorded on this network because we don't have a server so i think what i would  further than a lot of businesses do and say that we are not afraid to do something which price then that's different and i'm not saying that i don't know whether to what extent rosen tech to do it they folks are really looking for your it sounds like you definitely need to replace whatever that server or workstation thing is over there and i don't know is any of them really touched up on disaster recovery an number it's it's priced by user i think so it might not be too bad for the town because you're not i don't know how many employees you're talking about and that's like or probably not that many around so i somehow look out i would definitely mention he's the only one i think who did mention that when we lost the hard drive i lost a couple i lost two days worth of data because the backup was i forget why backup didn't happen because the power went out so we didn't get a backup so then it was the day before that we have to recover from so you don't have that copying from one drive to another all the time so you get the minutes back that you're backing up for gay and then another day and that night because no one did anything commissioners came way back when back to  that an executive session so i'll change my post my morning but also yeah just if you both are going to be here and i think so trevor and  one couldn't make it tonight to do the planning commission appointment they're both available eight am monday morning and could do that if you guys are open to doing that real quickly before diving into those applications because i told them i we'll do that and then go into executive session to review applications  meeting david for sure yeah i think it's fourteen days from when daycare i didn't have a date that he received and i got the return card but it was postmarked on the seventh so there'd be the twenty first before for him to