concierge a pet so from pocket pets two cats two dogs i do all the arrangements for their vet appointments for their stay with us at the resort whether it be at the resort up at farmington or the resort here at our location so nema colin was founded by hardy the resort and then he put in a pet facility that's correct yes so mr hardy travel to california a lot and on his vacation he noticed that a lot of dogs were able to stay with the people on their vacation in the hotels he really like that aspect he realize that a lot of people really care about their dogs just as much as you know they care about their children and everything like that and he wanted to bring that welcoming environment to mco and so it never call in about three years ago he opened the farmington facility and up there he opened the that clinic for so that way they had that care for the ex animals on the facility plus that people could bring their pets in at mcallen and that aspect of it is some of the hotel rooms you can have your pets stay with you but most of them you cannot so the resort up there is just as it will look serious as the one at for the people and what we do is we have an indoor pool everything from gabe that titties and stuff like that so the dogs can actually and cats they can come up and stay with their owners but then owners can also come visit their dogs and take them on trails and walks and stuff like that and then it's nice to have that facility because someplace you can take your animals when i travel with mine all the time and it becomes an issue of hotels that you can stay in and hotels that you can't write exactly so you make decisions on when and where you travel quarter to where you can take your pets exactly so it's nice to have a facility and i know the way bristol hardy does things is i'm sure it's first class over there i haven't seen the new facility there but then they decided to open one and peter's concept that's correct so so many people were utilizing that  farmington facility in this area but that our dr is painful it can be quite gruesome especially if you've already been traveling for example i c s the wolf winds up there being from this area my husband and i would have to take the you know our flights when we travel overseas but then still have to make that hour drive to get our dog so if mr hardy wanted to do is he wanted to bring a program here to this side of town because so many clients are using the facility here so what we did is we opened the location on one thousand at the new valley brook at intersection and what we have is a free shuttle so if you are an existing client with farmington or you want to be a new client what we can do is because our facility here at this location in peter's is more of a bed and breakfast a little bit smaller we can bet said about fifteen dogs and maybe five cats so what we do is we settle pets no cost to us to that facility so you can drop off and pick ups at our facility but then your pet stays up there and gets to enjoy the indoor pool and the larger suites need to book a room there and so it's  years there aren't any overnight stays there are overnight stays there more short term like a bed and breakfast if we do have a yard activity we do have daycare but with the daycare dogs and boarders what happens is a lot of times we get over you know we get very booked up at our facility especially so if you are looking to book with us please book in advance because we do look up very quickly for weekends so what's the difference between doggie day care if that's a term that you use of heard the term mentioned often to other facilities and boarding sure so the dog you day care out there is at our facility is more of kind of a kindergarten for pets so what we can do high energy dogs low energy dogs dogs that just having zaya to stuff like that they can come hang out with us for the day so it's about thirty five dollars for any breed for the full day and that's from eight in the morning till eight o'clock at night and then for a half day which is any five hours of the day you can bring your dog for twenty dollars and then your dog just comes and plays and gets to be in activities we usually have depending on the season like right now we have a lot of h activities bobbing for tennis balls you know trick or treating do for the owners or for the dog or the dogs and then what we do is we also have you know just depending on the season anything like that it will be doing some holiday stuff for the holidays coming up things giving everything like that but we try to keep it with the seasons and everything in the summer we had a poor outside just because we did water days water play day same thing that you see for you know your kids in kindergarten that's pretty amazing so when they're out we never have the dogs outside without a pet carrier associate we usually have to play groups running we have one playgroup outside and one playgroup inside in the indoor play area with the canine grass so we in each room has a you know a pet care attendant with them sometimes depending if we have a large group of dogs it's to p attendants so they're never left alone we also you know we design the groups on based on temperament based on size and based on you know just like their their their personalities so we have an older dog that you know tends to be more with the slower group put that dog in the low energy group if we have a small puppy that likes to get crazy and have a lot of fun that's obviously high energy group and then what we'll do too is if we have a little dog but some little dogs think their big dogs they end up getting put in a maybe a little bit medium sized playgroup or a large playgroup because they don't do well in their small playgroup pending on the dog it's every dog has a personality and every dog has you know their own thing you know life of the party we have some that are just want to sit in the corner and kind of you know we have cuddle time we have everything have a couple from the same litter and their personalities are different absolutely and you would just think they were born the same time raised nationally the same way and their personal is with the same but they're not exactly four legged attitudes as people have you know and one dog doesn't want to be around another dog you know yet if one's on the couch the other one jumps up she gets upset with her space and that's in a facilities kind of difficult to accommodate but it sounds like you have a regular ups there and that was a great example so with the dogs like that sometimes we do have dogs in the same family that owners insist on them thing together which is a great thing because they're more comfortable they're used to being it's just like they're at home they can lay together and everything like that but every once in awhile you get dogs that one is a little bit more food aggressive than the other so what we do is we make sure you know you make sure you sign a warranty saying that the dogs can stay together and we also if your instructions are that you know tucker can eat with snowy at home tucker and  will not eat together we will make sure they're separate it will make sure pet care attendants are watching them as a so the owners bring the type of food that they want for their dogs so we do usually encourage that you bring your own food just because we like to make their stay as comfortable as possible we don't want to change their routines much if you feed your dog at seven a m we will be feeding your dog at seven a m we do like to do that but there are some people that just you know want to make it easy just want to drop the dog don't want to bring anything we do offer food there it's all will cain and food so it has a g i you know tracking thing in there so it doesn't upset the dog so much as much as some other dog foods would so we do care about that and look into that aspect you know with cats to you know the g i foods just so nobody gets sick and we don't want anybody having diarrhea travelers diarrhea is awful for people and also for  so so do you bring in dogs except dogs that might have a disability we do so we will accommodate to medical needs for dogs and cats we will also have plenty of cats to come to stay with us and it the great thing is  have of that in house so we have vets there from eight to eight every day of the week so if there is something like a diabetic cat blood sugars low or if a dog you know that is right now we have we have a dog that comes to daycare all the time his staff and we have to work with  know signals and stuff versus working with you know words to train him and you know we absolutely i love having him so we love that aspect that we are able to bring that sight into so if someone does get sick or someone does break the toenail playgroup we can help and fix and all the to these disabilities if we call them that you know his sense of smell seems to have increased and while he's still paying off the furniture as long as i move it don't move the furniture he's getting around pretty well right so you would have no problem if i dropped him know we would definitely just accommodate to your instructions on how you carry on or we would try to do the same thing for him when he was staying with us and that applies to the boarding side of the business as well yes that applies to daycare that applies to boarding that that applies to even if they're just going to come in and visit us for vet visit or grooming visit if there is something if you know if i have a dog grooming with us and it needs you know to have that is one shot at a certain time and it's still getting groomed with us we will take care of that on our end credible so the big difference between doggie day care and boarding is the boarding they're staying overnight correct and you can bring your dog for one night or you can bring it for or you can bring it for two months as long as you want to you know we have some people that have been moving you know to the area especially with everything going on you know with the gas industries and stuff like that all the great things that are happening here in this area we have a lot of people that are moving they need to stay in a hotel for a couple weeks while their house is being go you know the dog days with us for a month so it's a really great facility that they can also come visit the dog and have their play dates with and everything it's not something where they're you know just down the road and they can see their dog and come hang out their welcome to come in as many times as they want to play dates they can check their dog out and take it to the park for a little bit bring it back in everything that both locations which is a great thing so the facilit staffed twenty four hours a day and we are not set twenty four hours a day we are there in the building from seven thirty in the morning until eight o'clock at night we do have cameras that we can see everything we don't have this access to the public we do have alarm systems and everything is someone's usually on call to go over if that's alarmist to be set off or anything like that so the dogs that are boarding do they have their own individual areas yes so every dog that boards with us they're in their own enclosure same with cats they are put in their enclosure during rest periods and at night so in that aspect and less you're a multiple dog family like if you had all four of your stay together and you ok that they could stay together all four of them would be in an enclosure together but they would not be around the other dogs they from the smith family the smith family dog cannot get to them can't touch them or anything like that so these enclosures that you're referring to are their rooms or crates so we don't call them grace and we don't call them really runs or anything like that at farmington up there you do have the access where they can be in a run and then they can actually let themselves outside  so close to the road we did not want to risk that just because nobody's in the building twenty four seven so what we do is they are actual room enclosures so we kind of condo like a little patio so you have a glass door but it's like it's but like a clear door that we can see into them and everything we can write on the book on the glass door saying you know they're named things about them for instance that there are deaths that special needs anything like that we have access to see them and you know they have access to see the other dogs in the area they're your own stuff and they become that way because they have their scent on there and that's right exactly it's even interesting i have different dog beds on the floor for the various dogs and generally pick the same one but there's been times where i've had to rush out of town of my dog that i had to stay there and i didn't have time to grab everything i needed and i knew everything was going to be fine there they had you know the high end betting for them they had the high entries they were giving them the decent food that was going on their g i tract so they're there all things to be comfortable whether you want to bring your stuff or whether you don't want to bring your stuff they're taking care of it he put cat does get brushed for the day so you know it has playtime it has stretched mobility breaks it has time to hang out with you know if it's in a playgroup i make sure that they're playgroup you know that they've been put in the appropriate playgroup everything like that to the point where if you were to call the check on tucker when he was staying  i would suggest at least a two weeks notice is always good to get in especially even for daycare we have some dogs that come to daycare you know three days a week or two days a week so a lot of times our daycare full of up fills up even faster than you know and with it's daycare so technically sometimes in all those borders just because we can only have the sixteen dogs at a time so with the high demand of everything like that i do suggest the sooner you know your days that you're traveling the better to call sounds like just to have that on a day well i believe we are actually in the mix of remodelling right now as we speak oh and you opened up in may we did we had our soft opening in may and we had a grand opening in june so you know already we've already added four more enclosures to that and then we're just going outside leave them roam do whatever the whole attitude of regarding cats and dogs has changed and they're part of your family you think of them as your kids you know exactly and you want the best for them and the safety and everything and it's difficult to find it is it is and i think that's what mr hardy wanted to bring to this area we wanted to bring a safe place you know a place where you felt welcome a place that it felt just as you were saying your pet was getting the same  detail and rabies vaccine up to date on that just need to be within the year but it needs to be in that date range that we can have and we need to have it on file we also need to have your rabies certificate on file not just your rabies date we would have to have the full certificate for boarding and then with that we do usually recommend just for daycare purposes that you do a temperament test that that's three hour day care where you can drop off your pet like on a saturday sunday or one of the days of the week whatever works best for you and what we'll do is we'll temperament test it with a group of dogs that's there to see how it does it's better and private play or if it's better and play and the great thing about our facility too is if your dog is somebody that is maybe a little bit more shy or anxious or maybe a little dog aggressive we don't say no we just provide a time where they get their own private play with just a pet care so you don't refuse anybody that wants  no dogs left behind visiting the area and realize that we have such a great facility that they've been bringing their dogs i know the farmington also gets a lot of people from maryland area just because they're so close to decrease and everybody saying at the deep creek and everything like that so that's really cool that aspect that we get so many dogs from so many areas i know i've new i'm from the d c area and my family we've known about you know the wolf was since we've been living you know everywhere so it's just a great facility to have that's great  so how many boys totally mccomb with one so at our facility now we have to do that to rumors and then we have three vet techs and probably about six to seven pet care associates and then we have the concierge which is myself and then another girl that does the evening shift this up to date and that's we encourage that for any dog anywhere whether you're boarding or not the rabies is very important and same as i and this area i would especially say try to get your you know bored as hell and distemper as well this is or seems to have you know to protect your dog and then also disease and we're all exposed to it exactly so you know best to protect them the best way you can so if i had my dog vaccinated for that and we're not we're going to exclude rabies vaccination but all the other vaccinations that are generally given and i had a tiger brought to the vet had done the show there and our bodies in the for the dog were you except that yes so we have some dogs that absolutely cannot have acting just for health reasons right we do have an isolation unit so they would not necessarily being group play but they would have private play and they would stay on the isolation side where they still have contact with us they still get played with they still get cuddle they still get you know the lala by you know at nighttime they get everything like that but for their safety and for the other cuts boarding with the safety they'll be put in a place where they you know they're not exposed to the other pets so if i say my dog to sleep you would pick my dog up and flieger that vaccine knowing that your dog didn't have it we wouldn't want just in case the dog was boarding it's the same thing we have to be aware of every dollar that comes in just for the vet side of things you know we have borders in our facility so if there is a dog that comes in with you know a disease that can be and yet we have to make sure that everything's cleaned properly just for the border safety on our side as well even though it's two separate size you just never know so you have to make sure that you are very clean about that and that's one thing that we are very good about and you know we make sure that it is the best and safest place possible for your pets so a lot of facilities that i'm aware of have certain times of the day where you can drop your dog off and certain times you can pick your dog to follow at farmington they do have that they the pick up to be after you know twelve o'clock or drop up to be after twelve o'clock and pick up to be before twelve o'clock at our facility here we are more of accommodating to people the facility and what we wanted to do is we wanted to make it you know accessible to everybody we understand that people work late we understand that someone had a soccer tournament that went we understand people missed their flight so what we do at our facility is we are there from eight to eight if you can get there before you know if you're in the door at seven fifty you are not usually charged on an extra rate for that you know what we make sure is that your your pet stay with us it was already part of your package that it would be staying to that day whether it was in all day daycare or not you know we make sure that you know you can come in any time those hours the only time we are the hours are not open our actual holidays but still there have been holidays where we still get you know your dog and that if that's what you wanted because we understand you know on christmas if you're flying in on christmas day you want to see your dog on christmas so we'll make sure that you do so you spoke of packages so there are certain things that you group together like grooming and stay over boarding until we had our facility because we are so new still we are working on that stuff right now we do not have any we just have our flat rate because we're seeing what works and what doesn't work we eventually will be getting into where if you stay with us you know you maybe get a discount to groom for you know using the overnight stays stuff like that if you use daycare more than three times a week you know we might be doing like a daycare rate for you ip customer stuff like that we are looking at all those things are things we're talking about at the staff meeting so there are things that are being brought up to mr hardy those are things being brought out to everybody in corporate so those are all things we're designing still we are still fresh and still new so we want to make sure that we accommodate everybody in this area the best we can so we're working on all those things right now it's an interesting idea because you could drop off your dog for a day care have your dog groomed have the nose cut you know all those things the  squeezed you know and really you could even do wellness exams well well the dogs exactly and that's what we do and that's a great thing that you brought up too because sometimes we have you know dogs to sing with us and say we have a daycare dog that's been staying with us for four months now but it's getting point to where one of the vaccines is due mom and dad don't even have to come in for the appointment the dogs vaccinated while he's at daycare you know they pick up we just tell them you know we did a vaccination for you you know upon your requests  you know did the physical everything like that you know you know kevin booking great you know whatever the dog's name is and that's a really great thing it's a one stop shop so in today's hustle bustle that's actually important because so much time and energy are spent running from here to there to there to there to get things that you need done yeah absolutely you know like with tucker being paralyzed although i should i don't think right now is a good time but he can express his bladder so i have to do that for right all so if i boarded discomfort and everything so he's he's a traveller he's a well seasoned traveler but it becomes a problem sometimes i choose not to do something because of tucker and how that's going to interfere with him and there even though they're not in the same house the farms in facility and me that are so close that if there ever is an issue at the farm you can study is that there right there there i mean that's the great part of everything being so close at both the sillies it's really interesting in all my travel travels there are certain hotels as they treat your dogs though there are some diseases that you don't know and you can't bring you can't stay here with your dog and then there are other hotels that are just so welcoming some will charge you for your dog sometimes under fifty a night their lines are like that they all vary between seventy five and a hundred fifty dollars and fees to bring your dog on but you're thankful to be able to bring your dog right otherwise you would be traveling and there's some hotels out there that are actually designed to accommodate the dog yeah and they don't even charge fees or just they've added a dog called dog friendly in there and they're they're out there and the interesting thing to me is people want to travel and they want to take their dog but you can't take your dog into the restaurant you can read certain facilities that you just can't go into and what do you do you can leave your dog in the car wait it are too hot or too cold or you're worried about somebody still in your dog or still in your car you know there's all these things that happen out there so they have even though our name says it well when we definitely welcome anything in the door so you bring people from birds to you so we had birds for vet appointment we've never had a bird stay with us i can't speak for farmington i'm not sure if they've had a bird stay with them but we've not had a bird stay with us but we've had a bird come in for you know it's talents to be trimmed and it's the to be trimmed and everything like that and you know we're definitely welcoming to that we've had a guinea pig stay with us and then we've been asked if we would take it and want to and we will we just have to make sure for pocket pets get the bring your own enclosure because we just want them to be comfortable as if they were at home right they get so used to their environment when you break that environment or you change their routine a stomach upset intestinal problems exactly to change is a big one  you change the slewed so the facility in farmington is been there for three years i believe about three i could be wrong it might be five and i don't want  to say that i i know exactly i believe three to five years i think i've lived in the area and as long as i've lived in the area it's been there so i want to say five years you would consider that the main one and then the peter's branches and hopefully sunday more no it  get scared with that number call and name that you know we're going to have higher prices we're pretty comparable to everyone in the area our rates for boarding at our facility are a little bit higher but that's only because we offer that platinum package where farmington you can pick the package but because we're small in space at our place and where the bed and breakfast ours is a little bit more high end but it's still nothing that you know would make you you know pinch pennies or anything like that it's just a nice little serious place for your pets today  watching healthy pets healthy owners will see that