neighborhood in spite of the way it looks it isn't like any other place anywhere you notice the difference the minute you see the people yes the people around here are friendly courtesy and that extra bit of service and they keep their promises to you like when jake thomas told us it will be ready at five o'clock it will be ready at five glad to see him and glad to help him that's who looks mighty good on you is that what you got mine i guess that's about it but before you make up your mind finally i'd like you to take a look at these we might find something you like better and if we don't you'll be all the happier with this suit you have on surely not knowing what he had to sell was important too and thompson has got a whole new slant on the business of helping the customer find what he really wants so you can see how the miracle that started on a modest corner began to spread throughout the whole community but o'meara the manager stopped couldn't understand why people must suddenly become interpreting people like tom smith and tom smiths was caught up in the miracle of treating people right and he passes down to junk cari i don't agree but yet i guess that's right mr smith knowledge explain everything i understand all right i know you're going to take care of me ok i guess ask a lot of questions not at all mr corey we feel that every customer has a right to know what he's getting for his money and what the things he buys are going to cost him now we want you to know we are going to do everything we can to try to get a new car to you as soon as possible naturally it may take a few days because we want to be fair to our other cars and i'm sure that's the way you'd want to do business with yes the simple little miracle i'm doing as you would be about last night you see i take my clothes jake thomas for dry cleaning and the reason is that i know he does a good job and he keeps his promises and well he makes me feel like he appreciates my business and if i don't work for him to keep me as a customer why i want to do the same thing for us right here in our own shop here's how i look at it the way to do a good business is to have good customers and to keep them happy we have good customers and the way to keep them happy is to remember three things just do the job right the first time do the job on time and be friendly while you're doing you today well joe you can tell me that i'm your very favorite customer and that you've got the right lean pork chops hidden behind the counter and especially for me mr jones everybody's my favorite customer but i'm going to treat everyone fair and for everybody i've got no pork chops finding that i'm that's a nice chick here i was just a nice one here for a dollar eighty nine an extra special good one for two and a quarter now you tell me which one you like now cut it up real nice for you it made joe feel pretty good to be treating everyone as his favorite customer and it made mary jones feel pretty good to get that kind of treatment mary jones is a telephone operator down at the light company suddenly a lot of people found they were more cheerful after they had been talking to mary i've caused by now mary jones was just one link in the one chain of the many chains that were passed in america l and so the medical crew passing from friend to friend from family to family from store to store and for one business to another and pretty soon everyone found himself doing things a little differently giving a little more thought to the stores with people spending more money and getting more out of it and it's so easy to keep on doing it we don't think we're ever going to stop some of our businessmen going to post so strangers will know how we want to treat them and the measure finally got around to changing your mind just like it changed everyone else and now he can count his friends of course there had to be a catch somewhere the fact about that morning when it all started have never before with know that you are like them that you want to help them it's just keeping your word and being fair with everyone it's just doing things a pleasant way and i found it easiest way now if