you can tell the quality of a company by its tellers and you always tell the quality of the teller by the way she does her work get your receipt and thank you mrs said you're welcome  feel we met her for only a few seconds but that was time enough for her to impress us with our friend in this ability and accuracy for she made us feel good taught herself and her company yet in those same few seconds different you i call it how to lose friends and infuriate people all in one easy last month is it any wonder then why we are so careful about the kind of girl we put behind this desk to fill this position but sort of a girl do we select obviously we need a personable young woman alert and accurate with a quick mind and a ready smile we remember that she is the only place to face contact many of our customers have with the company three operator is important but never were you calling me she embraces the customer with her voice the smile however the most frequent opportunity our customers have to meet the telephone company in person is during their visits to pay their bills now everybody pays bills everybody expects to pay the bills but you know yourself that nobody really enjoys paying out money especially if they feel it is not appreciated with our company it is the teller who lets the customer not of the payment of his bill is appreciated that is why this is one of the most important public relations jobs in the entire belo telephone system just because the contact is brief or because it's the same thing repeated don't let the customer feel that the transaction is mere routine to us it is not routine to the customer every one of them has had to make some effort to get here let's consider this housewife she had to arrange your housework and calm her hair and change your clothes to come down here this man is taking time from his work to get him to pay those bills and everyone likes to feel that his effort is appreciated as well as his payment you will hear all this naturally if you remember to treat your graciously as you greet guests in your own home and why not in a sense you are the hostess for the company you are the one they come to in an attractive quiet office this is a background that will set off your friendliness tact and graciousness qualities that make your work pleasant and that please your customers the overtones and good service and it's not easy to be friendly working with customers is the most interesting part of your job the actual mechanics of taking the money stamping the receipt and returning the change can be done as africa leslie as a hostess serving her guests and like her you can make the act seem personal to the one you are serving you can make the customer feel important and believe me the customer is important to us the same as to me their business our advertising is designed to help those customers get to know us better our service representative does her best to give a pleasing and satisfactory service our installers and repairmen combine courtesy with efficiency in their work and likewise the teller has her chance to impress our customers favorably after all she meets them face to service handle more long distance calls faster more accurately keep the connections troublefree promptly prepare simple accurate bills in short spare no pains to give the best possible service at the lowest possible cost but that can all be undone by a girl like this inconsiderate unfriendly she has let her work become mechanical forgetting she is a human being dealing with human beings remember everyone you deal with has problems on his mind this man for instance just learned he must undergo an operation this woman is worried about her baby and this girl is thinking from what we all know what young girls think about anyway although we meet them for only a few seconds we can give each one the friendly personal concern aeration we ourselves would like to receive even a little thing like giving simple directions can be done so as to are around those respect and admiration that afternoon can i help you is there a telephone built around where i can make a telephone call yes right over kate snow i have a five cents thank you you're welcome there was a better service plus it was thoughtful of our to ask whether the woman needed change however it's not always possible for her to take care of every request herself good morning lonnie do you have a telephone directory for middletown i'm not sure all of out of town directories are in that bookcase across the room if you don't find it one of the young ladies at the desk will be glad to help heal the hurt thank you welcome when she must refer the person elsewhere she does so courteously this woman for instance believes there's a mistake here if i don't know anything about this be able to grant the request and she politely explains why it's going to make a payment on an electric bill her no i'm sorry you can make that payment in their office two blocks down the street i was afraid of that thanks anyhow you're welcome and so she continues meeting dozens of different types of situations some simple and some difficult and calling for much tact she has most all of them skillfully naturally she couldn't be more at home if she were in her own living room there's a fact is the result of viewpoint study and practice just like the flipping fingers of an expert typist it's both acquired their skills through carol application well let's count them one great the customer to receive his bill and money three separate the stub from the bill for verify with the customer the money received and the amount to be paid five stamped the stub and the bill six make the correct change seven slice the change in the customer's hand eight having the customer his receipt noting his name nine thanked the customer by name of the name on the receipt appears to be his temp file the receded stub eleven place the money in the cash box twelve the alert to great the next customer twelve of them are all done and there is one correct way to perform each of them with only a few seconds to do them are perfectly and at the same time to establish a personal relationship with the customer and maintain good overtones and yet we have seen how simple it is when we've learned how to do it to learn the correct way to do each item that's follow a skill for a girl as she does her job pleasantly and effectively she starts the day right by arranging her tools in the most convenient positions she keeps the receipt stamp on it pad needed a clear space on which she handles the customer's bills directly in front of her she can see the contents by simply lowering her eyes as is the cash box where her coins are always arranged according to their value for just pennies then there goes dimes quarters and half dollars with each denomination always in the same section now those are placed parked which side up clearly showing her their faces that is a clever system are most accurate tellers have developed to prevent themselves from handing out the wrong bill in the extra space are kept the larger denominations and rows of carnes the side of the cash box is the for filing the company's receded stubs are a logical place for everything and everything in its place ready for business she will read her first customer by letting him know she is at his service or look will be as friendly and helpful as her voice as she says she accepts the bill and money placing them on the clear space before her last they cannot get mixed up with anything else on her desk and that constant is money can be easily identified with a swift single motion she divides the bills one point for the customer the other for the company so that both have a record of the payment to make sure we can't exactly how she separates the bill and the st let's watch you do it again it's quick it's easy and it leaves a neat edge to be accurate and to avoid any misunderstanding she verifies the figures with him  by looking him in the eyes as she does so she make him realize he is receiving personal attention usually he answers earth that's right i'm just getting in on the wire this month i thought i'd do it but i discovered that i have and they phone was then in order to turn them into receipts she stamps both parts of the bill of course you notice that she used her stamp like a lady and not like a carpenter a skilful teller grasp the stamp firmly pressing it lightly on the bed she then places it gently in the correct position and rolls it down with a quick motion there a legible impression giving the date and her number the other correct amount of change she reaches into work cash box and makes certain of being accurate she's not likes the smallest number of crimes and bills to make the correct amount of change that payment out for eighty five added to the fifteen cents in coin makes five and a five makes ten if you don't picks up the receipt she holds the five dollars and receipt in her left hand and the coins in her right beginning with the amount paid she counts the money into his hand  yes that's right she saw it on the receipt no doubt about it he enjoyed doing business with her we are like people who take an interest in us as he leaves she found her stub in its proper place all there is to it of course the money as later deposited in the bank and the receded stuff goes to the accounting office there it is used to credit the customers account so that he will not be billed again for the amount  already paid yeah so it may be only a little piece of paper but it is just as important as the money it represents and the correct handling begins with the teller and her twelve basic operations bang but with a noiseless roll then make the correct change using the smallest number of crimes and bills that will provide the required amount of change pick up the receipt then with the coins in your right hand they also had a receipt in your last place the change in the customer's hand checked the amount as you do so for eighty five ninety five fattest next customers that job important to the company and important to you because our customers are judging us both by the accurate prompt and friendly way you handle them we know you can have them saying those telephone people are really nice to do business with you can tell by the teller