welcome to chamber focus this program is produced by peters township chamber of commerce we are here to inform and educate the residents of peter's township about businesses and services available to them right here in our own community i'm your host linda vera have all have one thing in common we drive cars to get where we're going some time our cars break down or sometime we're involved in an accident that requires collision repair today we're going to talk to two local experts on how to take care of your cars and hi again welcome to change our focus and our guests today are two local experts on car repair both mechanical and coalition repair to my immediate left is jim kill carry a kill carry auto body welcome glad to have you here because we have a lot to talk about with take care of our cars deal first of all your auto repair shop is on valley brook road correct ok forty dollars brick road right next to brewster brett you know that's right right next to brewster that's important information for s e you know how the people understand the expenses when someone brings their car to you for repair how do they understand the expenses well you know this is going to cost them more well with it they bring it in and we do for a collision to bring it in and are ideally we like to do whatever we have to do to find out what all the damage is now that that range is drastically from from one job to another if it's something minor and you can see the damage right out front a dent in a door and then in a panel we can write an estimate or write a damage repair report and come up with a figure that usually pretty accurate if the damage is more in depth we like to be able to keep the car at least for some amount of time to take parts away to be able to see what all the damage is even if we have to reassemble it and give it back to the customer so they can find you to drive it up but we like to be as accurate as we possibly can why that come in with the with the insurance companies doing the estimate is that all work hand in hand when we have to work with them you know obviously they're they're paying the bill on behalf of the customer so they want to make sure that they're they're getting value for their money so we have to go over it with them and in a lot of instances we take photographs we can upload the images and what we've written to the insurance companies and they'll pass directly for in other instances they'll send out appraisers to to look at the job with us and that ideally is the best situation when you have somebody else that's paying the bill we want to go over it with the individual the representative of the insurance company to be able to come to it and agreed figure otherwise if if they just you know if we look at it and they look at it something somewhere else or at a different location they may see something that we don't see or we may have seen something that they didn't see and you end up with two different prices so if it's much bitstreams will streamline the process greatly if you can do it all with whoever is paying the bill that's interesting ten and i think it's kind of that's important information but it's really it just all surprises me that a lot of people don't realize that they can choose their repair shop i absolutely absolutely you know recently my mother had a claim on her car and the first thing you know i was hailing from my mother and they said well we have specified people that we want to use there's no doubt and in an instance where a consumer may not have an idea where to go insurance companies do have selected facilities that they can recommend the misconception is that an insured or a claimant is required to go to the facility that the insurance company may recommend and that's absolutely not the case we just like mr pinkas organization work with all the insurance companies whether or not we're one of their preferred facilities and that decision as to who's going to repair the automobile is decision about a repair facility before you need one is probably good a good thing think about it and there's a lot to think about when you when you think about the cup complexity of today's automobiles you know facilities that are properly equipped unfortunately are few and far between really fortunately for the residents of peter sound chip the two main facilities in the area are properly equipped welding equipment is incredibly important  today's automobiles have several different types of metal in them some automobiles actually have a lot of aluminum components and having a facility that has the ability to deal with those different types of metals refinishing processes and equipment  there are some photos that i think are going to show a bit later with proper spray equipment there's a picture i think there with our with our actually with our spray booth a downdraft spray booth which again has a bake cycle where actually after the product is applied the paint product is applied we actually bake the finish on to the car having refinished materials that are that are warranted by the manufacturer not necessarily by by the individual doing the work but in our case our paint product is warranted lifetime for that for the life of the automobile through the actual paint manufacture as is our right and i you know that i could it's probably a good indicator that both of your business is when i go by are filled with cars you know you're both obviously people know that is a good in the case it is something where you know you can see that you're both very very busy and you're both successful and that's a good indicator that people know the quality of your work  with the equipment there's also training that has to go along with it i mean anybody can buy the equipment you know you did mention that your husband does restoration work and he can go in a catalog and buy any any piece of equipment that he wants but if he's not well trained or proficient at it  speaking for both of our companies we're we're lucky to have people that have been with us for a long time and and we've been able to make an investment in our people knowing that they've been there for a long time and are going to continue to be that you both have been here for a long time to how long as opaque a been in you were trained on how to treat your customers and that's why you're both so successful how do people minimize the expense we want to talk about that of repairs so when it's not their fault let's say someone runs into the back of my car do i still have to pay the deductible you don't have to you know if if the other person is liable and they have enough coverage to cover the damage on your car which is those are big ifs you don't have to there's there's minimum coverage is that people can combine the state of pennsylvania there's an insurance company that's advertising on television all the time first for that minimal comment but if if they hit you then your insurance has to pay over and above whatever their coverage is on that vehicle that gets really complicated so quite frankly it's it's easier to turn it into your company going in if if you can find out what their coverage limit is and let your company go after their insurance company and them as an individual because they're still liable if they can get it yes let your insurance company work on your behalf so that's a good way for  save some money on and on a pair another thing that's that's really big we find not a lot but there are there are people who don't buy rental coverage on their insurance policy and that's a that's a tremendous expense when your car's in the shop is to keep transportation we we see it all the time and it it causes the claim to be expedited they want you know they're in a hurry to get it back you it's a it's a whole frustration for the minimal charge month not not but it's three or five dollars a month for rental coverage and like they'll said if your car is tied up for four week which isn't typically a lot going to have one hundred fifty or two hundred dollars minimum in rental expense if you have to pay that of your pocket because even if you're a claimant and they're paying for rent and the other companies insurance is paying for a rental you're going to have some out of pocket expense with that because the way they look at it they being car insurance companies indicate that you know you you have to have a cost to drive your car anyhow so if you're if it's a cost to drive you're going to you're going to put gas in it you're going to have to insure it whether it's on your policy or you buy the overage insurance on it there are other expenses involved in buying a car other than just giving you a car to drive which is what they're responsible to do and i'm sure and i know we can't say here but i'm sure you know what insurance companies are best and i know we can't name names but i wish we could you know i'm sure you have companies that really give you a hard time when it comes to typically there are there are insurance companies that are that are easier to work with than others and again in our case we work with most all the carriers out there  kind of a catch twenty two and in my case and and the reason that i say that is we're we're actually an exclusive provider for several of the car dealers in the area and because of that relationship we've been able to  become certified at a manufacturer's level for companies like mercedes benz and b m w and volvo that doesn't mean that we're the only option but but it does it does it makes it easier for me and  ok you know their thought being will will concentrate on on what we do best and leave the specialized collision repair to to the people that you know that that have the ability to concentrate on y that's going to we're coming down to probably coming down to like the break time for a commercial ok let's go to commercial break and then we'll come back and finish about our automobile repair and chemical repair well how far would you go to help someone would you go to the end of your driveway place six thousand miles from home chamber focus our guests today are tim kill cary of kill carry on nobody and you are located i'm sorry i didn't say that earlier on thomas road on this road because i know everybody now i think people know your location you can down water dam on to thomas road and you are up on names and contact information should be appearing on the screen as we're talking so if people want to do business with their view or have questions about what we talked about today they can call you directly so i'm sure that the people in the booth they're putting your contact information up as we ta k we want to talk a little bit more about the certified repair because when we went to break tim was talking about being certified for to do work for b m w and volkswagen and volvo and what not and i know you'd like to continue with that conversation so i'm sure to a deal well the the comment that you used a little was on if someone scuffs up their their vehicle that the certification process really applies to  you know they're there they're metal they're put together some aluminum some are steel some plastic but the techniques are generally all the same and i just want to be clear on the you know where that really takes effect when you need that factory information and because i would talk a bit about mechanical repair too and just overall care of our cars i mean i think you probably are shocked what you see coming into your shop sometimes people don't have an oil change people do whatever people don't do but you do mechanical repairs both of somebody i mean if you bring the car in from the oil change we're not going to brake job but but but we do encourage our people to to look at an automobile and make sure that if there is something that that may need done in the future that we recommend that to a customer because let's face it if you don't know you don't know and you're counting on an expert to to give you some direction and not necessarily sell you something but make sure that you're not going to spend money that you don't need to because you've overlooked something that you know and i'm sure you come up against this too the whole trust thing because everybody knows that at some point they've been feeling very and insecure about oh lady you need a whole new brake job here and you know and people think well gee maybe i do know you have to trust where you're going because it's it's sort of a black hole that you know that you're dropping your car into the most of what we do you see the shiny paint when it's finished you know how the car drives but you really don't know what was done to it little differently we don't you know he's fixing cars is this sort of a commodity from from my point of view you can get it done a lot of places we like to think that we're fixing people's problems and that if it's not a problem for the can't do and that's the point how important are repair warranties i did not know what the repair warranty is that something you buy from the dealership expendable no i think in our case and probably they don't want to speak for him but we we warrant our workmanship whether it's on the mechanical side or the collision side in writing to make sure that if if a client leaves our facility and has a problem with something that we did and let's face facts nobody's perfect from time to time problems develop and having the peace of mind to know that you know you don't have a handshake warranty you have a piece of paper that says listen this is what we're going to do if in fact there is a problem with our workmanship in the case of our paint product it's actually warranted for the life of the vehicle through the paint manufacturer because of our level of training and equipment we're able to to warrant the pain product for the life of the car and that's a nationwide warranty so that's our paint manufacturer having the trust in us that we're applying to the product properly so they can stand behind it not just not just us but these are all questions that that consumers  have answered prior to to needing to needing our services and that's that's why it was nice to have an opportunity to talk to the to the community and make sure people understand you need to do some research and you need to have  a decision made about what's going to happen where your car is going to go prior to needing that there's a lot of people that are going to give advice after an accident and they all have agendas whether it be your insurance agent or  towing company your or your insurance claims people or you know there's a lot of people that that you know that you're going to talk to that are all going to maybe refer you different direction and knowing where where you need to go and who he can trust prior to that the  i mean we've run into that i didn't we we never wanted to be in the telling business and but we ended up with that exact situation numerous times where our customers were being swayed to go somewhere that they didn't want to go so we  about people bring your their b m w or something your shop and they want manufacturers paint and you told me there really is no such thing as manufacturers paint an obsolete not a very very limited cases but  there are there are manufacturers approved paint products but paint is one of those things that certainly b m w or chevrolet or pontiac or whoever whatever manufacture they don't make their own paint of course buy that product from somebody else and and most all manufacturers have approved products and again when you're dealing with a with a reputable facility you can pretty much rest assured that that facilities bring in a paint product that's widely accepted by by all the manufacturers the manufacturers work in the paint manufacturers which are chemical companies right and they they  variant was being used in that plant at any particular time so we know how to mix the the color to get it as close as possible so it's it's a real science when you talk with talk a little bit more about the mechanical  view the synthetics have always been better but for a long time they've been tremendously more expensive than than a natural but as time has gone by they've reduced the price on this and at the synthetics and raised the natural price point there where that's what we're eight or ten thousand miles in between oil changes and that's really the trade off when you talk about the expense of a synthetic oil versus a regular oil product you know you're going to get some longevity out of it and between the labor and and  if they could on the show and i'm sorry ok i didn't know that but when it comes to macand what do you recommend to people about real quick here because we have less than a minute left but what do you recommend to people how do you take care of your car what's the best thing to do to take care of their cars read the owner's manual  and do with the manufacturer recommends they spend billions and billions of dollars coming up with those recommendations and people don't look at it and do what they tell you to do there's a reason for it and it's it's not so that the coral breakdown  a long time and tails right that information is in every automobile's owner's manual and we have that information as well in our database so you get over that you know the different intervals of  service are performed properly with marchand and material well i think we are at the end i think you're probably close to the end so is there anything you want to add to this because we're about ready to say goodbye commerce also has a website w w i w peter's township chamber if you're looking for a business or a service anywhere please shop locally it's good for all of us thank you b