water i don't know one minute level and get it there today but i'm sure that somebody stole something or invented something or something something they can point to at the end of the day and say that's what i did today it shows that are important wasn't there he has a habit of always letting his phone rang for a while before you pick that up one of those that oh well i guess every company has one way down or as i say a small prayer in the telephone company came in and gave all or extension users a little training program oh anyway most calls the fellas taken down i'm self when they do give me one they try to give me all the information they have not only as  thoughtful but it helps me end the operator getting faster service and our fellows when i ring their office they pick up on the first ring if they don't pick up on the second ring i know they're not there they're not trying to impress anyone maybe that's the best way so i figure me jackie i mean jackie every time she really maybe leave me it's no relief on my lunch hour today i came back early just to see how she was getting along with hi hi been area code four zero four seven six zero four seven nine zero nine mr frank durand five five five two three six eight i wish you would like some where you know every day i take that board i tell myself i'm going to have the boy with a smile and the patience of job and then some of our own people people who should know their own home wasted time and frustration that's right where oh well i happen to have a little philosophy about that which you like to hear and you're going to hear it anyway now whether they wasted on not it's my time that they pay for a problem you're go find problems in any job you take but the point is that you just don't let them get you down that is the mark of a professional now my job is running a p b s board and in my job i consider myself a professional all right all right but what about the wasted time and money for our company isn't anyone supposed to get mad about that you know i like to think i'm a little professional myself and i might just think that the p b x bit is a little more important than some people seem to think i don't have the sales our company makes come through our p b x and the way we handle those calls plays a big part in getting that business you can say that again oh i've got a lot more to say and i was in training for this job i was told that even though we're not seen on the phone we are the receptionist for our company the invisible receptionist but that's the whole point jacki no that's only part of it the company works very hard to make a good impression for themselves with each call i handle i'm either adding to or taking away from that impression that's right but tell me does the p b x attendant have to be the whole image well no but when i put in a call to mr lovell or mr bill or someone  that image too if they don't answer the phone properly and promptly what kind of an impression is that you're right jacki it's not good you know it and i know it and fortunately most of our extension users know it well for the rest of them let's just hope that they catch on pretty soon can't we nudge him a little bit well we'll see but right now jacki what about most of all it's complaint that he did not get an abortion call this afternoon tell you brother does not answer would you like to leave a message no no message whatever it was he wanted oh darn i'm stuck you see connie doesn't know probably never will know that what mr perot they wanted was to award a five hundred thousand dollars contract that's right a five hundred thousand dollar order now who would you say really got that order a lot of people worked on it the salesman engineers the executives but when it came right down to the moment of truth one switchboard let the order dribble right through