hi i'm angela frenzy and this is the belmont business report today we have with us how would a been and his son daniel they go with a home with it's a service company here about one family owned service company i'm sure you've driven down concord avenue with the right hand side there just after a bright road you'll see a beautifully laid out building there that's where you offices are i guess now correct yeah and  me about home with what before we jump into home wisit you've been in belmont for a long time but home was is a relatively new business what could you sort of explain that to us so we started home ways couple  years ago and we had to trademark it and register the company property per united states law so it took us a while on the back end of things and we've always been heating ventilation air conditioning company that also did during cleaning and we morphed into a company called h o services we did pretty well obviously a spin off on is become sort of smart whether it's electrical heating cooling indoor drains for example electrical now is evolved into smart home technology so everyone wants to control their home from their computer and or their phone because of energy efficiency situations whether it be heat or lighting or anything  and the same with each back and plumbing as well nowadays everything is or remote control and or a computer that sits on the wall the knobby in heaters all the air conditioning and so everything is become sort of smart as well as drain cleaning when we send cameras down underground to check to make sure what's going on in your plumbing areas but because of that we became home ways which is now an intelligent smart home type on the founding principles that h o electric first started with twenty seven years ago where we have designated appointments of the customer doesn't have to wait around all day for us and we still give up front pricing so the customer knows exactly how much the job's going to start the only difference is moving forward is that we want to let customers know that we are the right technicians to have in their home to find the right solution that fits their needs and that's really what home was all about now these these new heating systems  the name of a but the one of the or heating it condition exists so one of the hang in the wall and in your basement a friend of mine just bought a house and had one of those systems in there talked to was service guy systems and you know do i just fix it a little bit of the time what do i just bite the bullet and say ok look i'm going to change everything it will give that's a great question will give the customer options  split sort of systems and lots of times they're great for a supplemental because they can he an air condition in space where you don't have to touch your existing heating system will just add it it's a great option gone through the proper training your average h b c heating cooling technician they've gone to school and they've gotten certifications however having an electrical license is a lot bigger deal so someone like howard here who's a master electrician has been doing this for i was joke way too long but i'm talking you know the thirty plus years you know to have someone like that come into your home is really invaluable specially if you're doing heating cooling in addition to electrical because he can look at your home not only and other technicians can look your own not only from the heating and cooling standpoint but also ok well what sort of electrical system you have in your home and what's compatible and what's going to be the best fit for you within your home so that you can move forward in a in the best way possible so it's really a needs and wants analysis when i we meet with a customer like yourself we we try to give you a voice and say what are you trying to accomplish at the end of the day ok all of these solutions that we've written down in the paper can accomplish what you want here is the differentiating factors between ok for example you know just for just talking as if you've also got a whole lot of whole issue of hot water i mean i've got an eighty gallon hot water tank and you know do you know that the two of us living in the house now you know the amount of energy that we're spending on that  to think about it in terms of you know as opposed to having a instant hot water system that i've seen from time to time that you know where this just the hot water is there on them and when i need it i get it and  so you know the technology has changed so rapidly in literally all of the trades whether it be plumbing whether it be electrical whether it be so rich whether it be you know hot water etc there's so many gr areas yeah i mean we're just one guy start in the other guy pick up so you know i have a great plumber he does phenomenal work for me but you know when the when the it's not it's not if these systems are going to break it's a matter of when and you know much like buying a reliable vehicle you know you bring it in for the oil changes you do the oil and filter and you know the car runs a long time and a lot of what we set up with customers has to do with ok well now that we've installed this or now that we've repaired this how do we cause it's not to happen again you know i always joke with a customer i never want to see it again and what i mean by that is that you know i hope that you know you don't have an issue down the road but we will set up you know annual visits where we'll do inspections or will do tune ups for the customer so that you know brakes and damage within their heating systems or their ac system don't happen further down the road but that you'd mention that you and they don't want to you know they don't see the benefits or value of some of the extras and that's fine for a lot of people but we're capitalizing on people that want service today where a company they can just call and we're going to be there today and we schedule appointments if we're late will do the whole job for free and we stick to what we say and we have the best warranty in the business how many people do you have in the  is the l e d light bulb people don't know what to do they don't even know how to change a light bulbs anymore they don't know where to get them they don't even know what they're supposed to fit what what to drive wanted i mean it's like talking about a light bulb but i mean it's right you know it was so it was so confusing and then you know there's a bunch of us sitting around having a cup of coffee chatting about this and everybody's perspective is totally different right so i'm curious as to what you have to say well you know we've done a lot of research on this so what we can do is retrofit your trams usually for less money than it costs for a replacement lightbulb and we can do it with the right amount of hue or what they call a differend k which is e m f the type of light whether it's a white lady yellow light you know everyone has a different type of thing you know a lot of older people want that white light they want everything bright and a lot of the younger people want more of a yellow more of a crystallised looks really can accommodate any customary we know all the ins and outs of that well i mean the new light bulbs the new  the i don't need to change the fixture i mean well some of those light bulbs are pretty expensive and lots of times we can in install a brain a fixture for a third less of just the cost of a light bulb and the other thing is the cleanest of the look to when you put in some of these light bulbs you know they make these conversion kits now that are absolutely stunning that go right into your your recess light that you know looks flush with the ceiling everything looks asked absolutely crispin it said very modern look that everyone's going for right now and you know these are relatively new products however you know that they claim that these light bulbs are going to last year good you know twenty twenty five years so the fact that you don't have to especially when you got some these higher ceilings we work a lot of the times with you know a lot of senior citizens who you know say well you know what getting i'm not going to get up on a lot or i'm like whoa whoa whoa i don't want to get up on a lottery there you know so it's like you know to put one of these in and to you know be reassured from my standpoint that i know that mrs jones who's seventy eight years old isn't getting up on a on a step ladder about giving up on the coverage or injuring the bulbs every couple months in some cases it's more economical to change the fixture and others it's more economical to change the bulb each person a little different but for most cases in recess lights it's a lot more economical to just change the whole fixture snaps right in no problem and then of course you have to change your demo switches to match otherwise you run into a whole nother issue but these are things that you know leave for learn to adapt with then we're doing pretty well with it neat combine that with everything else and it's like a bicycle wheel where it doesn't start moving now do you still do you still get out there with the players and screwdriver i do was actually out there  today working out a heating system to expedite things but the guys were out there and yeah there's a lot of fun they got was really carried the flag which is important from a leader you know someone you know i'm really proud of my my dad as far as evolving you know you get someone who is a little bit older who's been doing this for so long you can be stubborn you know they always have that saying you can't teach an old dog new tricks but you know howard's always evolving you know he's always changing and movement the times you know i remember he came up with a brilliant solution for a homeowner who wanted you know their child to not carry house keys and the child would actually get to the house home from school you know they have a couple blocks away from the school they'd ring the doorbell the mother would get an award on her phone saying someone's ring the doorbell she'd click the alert it would go to a camera the cam would show the child at the front door right in the camera then she from her phone could swipe unlock the front door allow the child in and you know make sure that the heat was at the right temperature and that the little lights were on and everything like that and you know a lot of that sort of stuff you know howard you know leads the way on for our team and saying you know what let's stew this it would be really cool for for you and i think it would really fit we're trying to accomplish here so you know the you might be able to provide for for someone like myself and and for the other residents of belmont so is there anything i should like to add well we work a thirteen mile radius so primarily where  exciting endeavor for us as far as you know modifying the company from what it was in evolving with it and you know i'm i'm excited about the prospect of the future it's been an arduous process as far as rebranding anyone that's gone through rebranding or or changing their company element in any sort of way knows that there's a lot of dress that's involved with this so finally now that you know the dust is finally settling a little bit we're really excited as far as moving forward and bringing our excellent customer service our knowledge of the new age products that you know customers get excited about as far as the thermostats and the cameras and the smart kind of heating systems that people can put in to be more efficient and really just hopefully you know taking some of the da day life you know one of the things that our phone service will say when when you call if you do decide to is you know thank you for calling home was how can we lighten your day and really that's the big thing here you know you have a lot of things going on in our hectic lives especially in the greater boston area we're not exactly live in a rural life even a dollar so close a city and i think it's important to call and be reassured that you're calling the right person who's going to come out and say you know what i'm going to not only get this fixed but i want to make sure i get it fixed the right way not only the right way to the standard of massachusetts state law but to the standard of what my expectations were when this first you know occurred or or the problem first you know started  home with dot com ok great well very good well thank you very much and it was a pleasure having you with us today thank you thank you thank you here and until next time i'm angela frenzy and this is been the belmont business report