premise: You shower, slip on the robe provided (this part we already have), and then, in the cupboard, you find stacks of pants and shirts and sweaters, maybe a wrap-skirt or two and some jackets, all in many colors and all in your size, since you e-mailed the information ahead with your reservation.
hypothesis: Because you didn't give us any information when you placed your reservation, we were unable to provide anything more than a robe.