美国的首要任务莫过于海外美国公民的安全与保障，其包括驻华使团人员和他们的家属。
2022年4月11日，国务院下令非紧急美国政府雇员和其家属自上海总领事馆撤离。从“授权”到“命令”撤离的改变意味着，我们现在强制某些雇员撤离上海，而不是任其自行决定。我们的态势改变反映出我们所做的评估，为了因应当地不断变化的情势，减少人数和缩小运作规模，对我们的员工和家属而言，是最好的决定。雇员和家属将搭乘商业航班离境。因为新冠疫情目前爆发的情势，国务院下达撤离命令。
伯恩斯大使和其他国务院和使馆的官员，持续向中华人民共和国官员提出我们对美国公民安全和福祉的关切。我们已告知中国政府命令撤离的决定。
美国使团的人员将全天候向在中国的美国公民提供紧急服务。使团内部已调整人员配置，来因应激增的紧急公民服务需求，包括由美国驻北京大使馆的一支团队来增援上海总领事馆。在条件允许的地方，照常向公众提供一般的美国公民和签证服务，美国驻上海总领事馆则将尽快恢复向公众开放。
美国驻上海总领事馆的命令撤离将每30天审视一次。我们对人员调整的细节虽不加以详述，但会持续调整人员配置态势，以因应需求和情况。
在上海的美国公民如果希望离开中国，商业航班仍有机位但数量有限。我们现在正着手处理持有确认机票的美国公民前往机场之事宜。
随着情况的变化，使团已向美国公民发送多个信息，包括4月6日和4月9日的对外声明。如果您是美国公民，我们建议注意或考虑下列几点：
如遇紧急情况，请拨打+(86)(10) 8531-4000。如欲获得更多信息，请见https://china.usembassy-china.org.cn/contact/或发电邮至：

The United States has no higher priority than the safety and security of U.S. citizens overseas, including Mission China’s personnel and their families.
On April 11, 2022, the Department of State ordered the departure of non-emergency U.S. government employees and their family members from U.S. Consulate General Shanghai.  The movement from “authorized” to “ordered” departure means that we are now mandating that certain employees depart Shanghai rather than making this decision voluntary.  Our change in posture reflects our assessment that it is best for our employees and their families to be reduced in number and our operations to be scaled down as we deal with the changing circumstances on the ground.  The employees and family members will depart on commercial flights.  The Department ordered the departure due to the ongoing COVID-19 outbreak.
Ambassador Burns and other Department and Mission officials have continuously raised our concerns about the safety and welfare of U.S. citizens with People’s Republic of China officials.  We have informed the government of the PRC about the ordered departure.
U.S. Mission staff will continue to be available 24 hours per day across China to provide emergency services to U.S. citizens.  We have adjusted staffing throughout the Mission to respond to the surge in demand for emergency citizen services, including providing supplemental support to Consulate General Shanghai by a team at the U.S. Embassy in Beijing.  Where conditions permit, regular U.S. citizen and visa services remain open to the public, and facilities at the U.S. Consulate General in Shanghai will reopen to the public as soon as possible.
The ordered departure status of U.S. Consulate General Shanghai will be reviewed in 30-day increments.  While we do not comment on the details of staffing adjustments, we continually adjust our staffing posture to respond to changing demands and circumstances.
For U.S. citizens in Shanghai who wish to depart China, commercial flights remain available but are limited.   We are engaged on the issue of airport access for U.S. citizen travelers with confirmed air tickets.
The Mission has sent multiple messages, including public statements on April 6 and April 9, to U.S. citizens as the situation has developed.  If you are a U.S. citizen, we recommend noting or considering the following:
In case of emergency, please call +(86)(10) 8531-4000.  Further information can also be found at https://china.usembassy-china.org.cn/contact/ and emailing: