Position: Trainee System Engineer
Company: TEAM International
Experience required: 1y
English level: pre

**Description**
Our client is a leading provider of customer relationship management (CRM), applicant tracking system (ATS) and operations software for the staffing industry.

**Schedule: 3 days from 9am till 9pm, 3 days-off, 3 nights from 9pm till 9am,3 days-off.**

**Responsibilities:**
**Communication**
• Provide prompt and accurate feedback to customers, within agreed time limits
• Ask targeted questions to quickly understand the root of the problem/requirement
• Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
• Communicate information to developers and other technical engineers.
**Management**
• Take ownership of the reported ticket and seeing it through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps.
**Technical**
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Refer to internal database or external resources to provide accurate tech solutions
• Researching technical issues
• Ensure NOC notifications are accurate and are sent out within published SLA.

**Requirements**
• 1+ year of experience as System Administrator or System Operator
• Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
• Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog
• Strong Windows skills (Servers, Storage & Network)
• Hands-on experiences with Mission Critical Systems & Database environment administration tasks
• Intermediate level of English.

**Benefits**
• Supportive work climate with flexible work practices
• Medical insurance health plan
• Sports reimbursement program
• 23 working days of 100% paid vacation and paid sick days
• Free English classes
• Massage sessions
• Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.
• Bike parking zone
• Lounge parties every month
• Modern and comfortable office facilities near the city-center.