Position: Technical Support Specialist
Company: Upland
Experience required: 1y
English level: upper

**Requirements**:
1.5+ years experience in tech support.
Good understanding of computer systems, mobile devices and other tech products.
Experience with and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
English — Upper-Intermediate.

**Responsibilities**:
Providing timely and accurate customer feedback.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.