Position: Technical Writer
Company: Form.com
Experience required: 2y
English level: upper

**Qualifications:**
•	Experience in writing or customer service in a software company;
•	Bachelor’s/specialist/masters degree in computer science, marketing, linguistics, or related field;
•	Fluent English, both verbal and written;
•	Excellent writing skills, ability to express complex technical concepts in easy to understand and unambiguous manner in writing;
•	Strong communication and presentation skills;
•	Analytical skills, ability to make data-driven decisions;
•	Customer empathy.
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**Duites**
•	Write user documentation for new features developed in the product;
•	Update the existing user documentation to reflect changes in functionality;
•	Review the existing user documentation, suggest and implement the changes to the documentation structure, navigation and content to improve the usability;
•	Collect and analyze customer feedback about the user documentation to help plan and prioritize improvements;
•	Independently or working with another technical writer/contractors create video tutorials, training materials, and on-boarding customer documentation;
•	Write technical documentation aimed at IT professionals: API documentation, InfoSec, and Privacy related documentation, regulatory compliance documentation, installation and upgrade manuals, and others;
•	Collect information about the system's limitations and reflect it in the documentation (i.e. minimum supported browser versions, maximum concurrent users, etc.).

**We Offer:**
•	Professional growth opportunities.
•	Challenging and exciting work.
•	Diverse and dynamic teams.
•	An opportunity to have a real impact on our business.
•	Ability to work remotely.
•	Convenient coworking space just a few minutes from the subway (right after the quarantine).
•	Benefit package including health insurance and English classes.