Position: IT Support Analyst
Company: Benefit- Recruiting Company
Experience required: 5y
English level: upper

Skills and Requirements:
ITIL v3 Foundation or above
Systematic approach to troubleshooting issues
Strong knowledge and experience supporting and configuring Mac & Windows machines
Strong knowledge and experience of MS O365, GSuite, Slack and Zoom
Good working knowledge of JIRA.
Knowledge of Active Directory, AzureAD and Intune
Strong knowledge of Windows 10, MS Server 2012 and above, and Mac OSX 10.14 and above
Excellent organisational skills and ability to prioritise workload
Strong understanding of Networking protocols including TCP/IP, DNS, routers, switches, firewalls, and wireless technologies
Previous experience remotely supporting users across various time zones


About You:
Excellent communication skills, both written and verbal are a must.
Possess excellent analytical and problem-solving skills and have a can-do attitude.
Confident supporting all users including C-Suite
Ability to follow strict instructions
Attention to detail is a must
Driven, motivated and hardworking