Position: Delivery Manager
Company: Infopulse
Experience required: 5y
English level: upper

**Required skills**
Must be well educated on PMP/IPMA as well as have enough relevant hands-on experience
Technical background from the sphere of IT/SW development
Proven successful experience (5+years) in managing deliveries in IT Software Development area
Excellent understanding of project management, Agile principles, SCRUM, software development processes
Strong communication and presentation skills
Advanced leadership and people management abilities
Proactive, result oriented personality, ability to broad thinking
Strong commitment to producing business values for both Infopulse and the clients
Strong understanding of design- and value-driven development approach
Fluent English

**Responsibilities**
Hold end-to-end responsibility for the client relations including the following:
∙ Ensure client satisfaction and manage client expectations
∙ Process all issues and escalations if any appears from the client side
∙ Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
∙ Control of contracting and invoicing process
∙ Perform supervision over projects and deliveries portfolio:
∙ Ensure effectiveness of delivery process including proper usage of methodology and tools in the outsourcing team
∙ Ensure qualitative service-based delivery
∙ Processing of issues escalated by the team
∙ Responsible for proper reporting

Manage outsourcing team:
∙ Responsible for the delivery team staffing according to the client needs
∙ Perform regular evaluation of the team members including salary revision
∙ Ensure people management and promotion from Infopulse side

Immediate duties will include:
— track projects execution
— communicate with project stakeholders on project goals, timeframes — manage staff allocation between teams according to project priorities