Position: Global IT Specialist
Company: Story Point
Experience required: 1y
English level: upper

Product
A software platform for virtual, in-person, and hybrid events. The platform empowers every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.

Requirements:
- Experience with Mac products and Software knowledge
- Experience with OS x and iOS at a support level
- Excellent written and verbal communication skills
- Ability to multitask and manage multiple priorities effectively
- Strong documentation skills
- Experience with permissions including Google and SaaS tools
- Network and conference rooms maintenance
- Strong Upper-Intermediate lvl of English
 
Responsibilities:
- Diagnose and resolve problems with Mac computers and ecosystem
- Provide support for various tools including Google services, MS Office, SaaS tools, and more
- Assist the IT Director in the daily running of the IT support
- Track issues to resolution and update the internal knowledge base
- Escalate issues as and when required
- Configure Mac laptops for deployment to new employees within the office and remote locations. Perform recovery tasks for end-user systems
- Solve various issues and have an open mind and the ability to work under pressure
- Ensure all equipment and software are up-to-date and in top shape
 
YOUR JOURNEY

⭕️ Prescreen with recruiter ---> ⭕️ Culture Fit&Technical Interviews ---> ⭕️ Interview with Manager

Comfortable conditions
- Hybrid format for the time of the pandemic. You can work from home or the office. Also, we wouldn’t mind seeing you once or twice a week.
- Flexible hours of the day start
- 20 business days of compensated day-offs
- Relocation package for you and your family
- No trial period and super cool 2 weeks’ onboarding
 
Well-being
- Health insurance
- Paid sick leaves
- Home office stipend that’s an allowance paid to employees to improve their home office or workspace
- Quarterly you have 1 mental health day (additional 4 days off a year)
- Family benefits
 
Growth and development
- Udemy subscription that gives limitless access to the platform
- English classes

We are looking forward to your application!