Position: IT Support Specialist
Company: Transcenda
Experience required: 1y
English level: intermediate

**Must haves**
- 1+ years of relevant experience.
- Experience configuring and troubleshooting MacOS and Windows devices.
- Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN).
- Good understanding of TCP/IP networking (DNS, DHCP, subnets, IP addressing).
- Security first mindset.
- Good communication skills.
- Good written and spoken English.

**Key responsibilities**
- Provide comprehensive technical support to Transcenda employees worldwide.
- Diagnose, troubleshoot and resolve end-users technical issues.
- Provision new users computer and systems access.
- Maintain and configure Transcenda systems and networks.
- Assist in researching and deploying new tools or platforms.
- Maintain inventory documentation.
- Handle incoming requests.
- Manage office network.

**Compensation and benefits**
- Competitive compensation with annual merit increase reviews.
- Generous PTO/Vacation.
- PE tax coverage (5%).
- 100% medical and sports coverage.
- Professional & soft skills training.
- Schedule flexibility and work-from-home options.
- Comfortable office in the city center.