Position: Tools Implementation Specialist
Company: Helpware
Experience required: 2y
English level: upper

**Helpware** is a technology-driven American company with offices in the USA, Ukraine, Germany, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Kyiv Team is growing and we're looking for a **Tools Implementation Specialist** to join Helpware. We need a specialist who will be responsible for overseeing multiple medium-scale, multi-regional projects and acts as the primary point of contact for the internal functional groups during all phases/lifecycle of the project; Provides internal oversight for the detailed project plan for the assigned projects to ensure that client commitments are achieved within the business objectives of the Company.


**Specific Responsibilities:**

- Manages internal communication amongst the project team for an assigned project. The project team may be composed of various internal cross-functional units whose respective roles and responsibilities will be delineated in the project plan. Ensures that each project team member is clear on their group and individual targets, requirements, deliverables, and timetables;
- Conducts regular internal project coordination, monitoring, and review meetings to ensure that the project timetable is being implemented according to plan and the different units comply with, and complete, their respective assignments on the committed dates/timelines;
- Provides regular project progress and status reports to Director of Global Implementation and drives projects through all development phases;
- Assesses results of testing, simulation, and post-launch versus the desired/expected outcome and ensures that proper corrective actions are taken to address such;
- Monitors the progress/completion status of activities in the project plan and flags any major issues that need resolution and immediate attention or corrective actions. Ensures that changes to the plans are agreed to and communicated to everyone concerned;
- Works closely with members of the project team, or to any other units involved, to ensure timely implementation and execution of plan revisions;
- Coordinates training material development and roll-out with the assigned resources from L&D;
- Regularly reports on benefits/shortcomings of various tools/software being tested for inclusion/use across the Helpware brand;
- Ensures as well that agreements reached during project briefings with the project team are documented;
- Ensures that all interactions both verbal and written are professional and display appropriate courtesy;
- Ensures continuous quality improvement by constantly reviewing and improving processes, procedures, and systems;
- Documents/updates existing Implementation Process flows for review/approval by the Director of Global Implementation.

**What will make you successful at the position:**

Work Experience: At least 3 years total working experience; 2 years experience in a supervisory/managerial capacity; 1-year experience in the Contact Center / BPO / IT industry;

Education: Bachelor’s Degree in Engineering / Statistics / Information Technology / Management or other relevant fields;

Technical Skills: Knowledge of Project Management; Project Management Skills; Strong skills in the use of MS Office applications (i.e. MS Word, Powerpoint, Excel, Project, Visio).

**Other Skills:**

- Must have extensive knowledge in project management and in the coordination and creation of project teams;

- Must possess a good combination of leadership and interpersonal skills;

- Must have excellent communication and presentation skills;

- Must exude confidence and be able to interface effectively at all levels not only within the company but also with customer organizations;

- Must be organized, analytical and logical;

- Must be flexible but at the same time, very focused and committed.

**We offer:**

- Downtown Kyiv location in a modern office (5-minute walk from Kontraktova);

- Competitive compensation linked to UAH/USD rate;

- Medical and Life insurance after the trial period;

- Business hours: 12pm -9pm (Kyiv time);

- English classes with the native speaker;

- Family environment with an extremely friendly team and unlimited support.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and are ready to maintain the required duties daily, please apply!

Don't forget to follow us:

https://www.facebook.com/helpware.kyiv.team

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