Position: Junior BA
Company: Virtuace
Experience required: 2y
English level: upper

Responsibilities:
• Troubleshooting/responses to user requests/incidents received and providing first level support for users of certain set of applications;
• Regularly review assigned incidents and/or requests, checking for actions already taken, accuracy of ticket categorization and service delivery urgency. Take ownership of tickets;
• Control the service levels for requests resolution and escalate unresolved issues;
• Create functional specifications requirements documents and support them with dev and QA teams throughout implementation lifecycle
Required skills:
2 years Help Desk/Service Desk analyst experience, or 1 year of junior Business analyst experience;
• Upper-intermediate level of English;
• Ability to read and understand technical manuals, requirements documentation, and create functional requirements specifications;
• Excellent written, verbal, listening, analytical, and communication skills required. Logical and analytical mindset. Must be able to easily grasp and communicate complex ideas;
• Excellent organizational skills to adapt to change. Ability to change direction at any given time and ability to make decisions independently;
• Ability to understand the interdependencies between applications and systems;
• Experienced in Business support with strong problem diagnosis skills (Thinks outside the box);