Position: Customer Success Manager (Overseas Department)
Company: Promodo
Experience required: 1y
English level: fluent

Promodo is the №1 performance marketing and analytics agency in Ukraine, and we are also in the top ten in all other areas according to the IAB 2021 rating.
We have the highest expertise in Ukraine for the development of eCommerce-marketplaces: 9 out of 10 leading players are our customers. We do not only online marketing in our performance, but also specialize in creating strategies, developing creative and increasing brand awareness in the media.

What do you get when you join the Promodo team?

Transparent communication. Open position of the top management, which gives understanding of the company's strategy and importance of each team member's success.

Stability and safety. Support for colleagues and their families during the war, vacation compensation and official employment.

Format of work. Full-time employment. The ability to work remotely or in one of the open offices of the company (Kyiv, Lviv).

Development. Training and education in the Promodo Academy. Sharing experience between colleagues and participation in professional conferences.

Growth. Regular assessment center and performance reviews to improve the grades, review tasks and the level of remuneration. Internal contests for all managerial positions.

What will you do?

• Communication with clients at all stages of the projects (online, in person, business trips)
• Team management (setting and allocating tasks (high-level), results and timelines monitoring and management)
• Strategic project development, based on the client’s goals and challenges (projects development analysis, generation of the promotional strategy, determining of the most efficient digital marketing tools)
• Project’s goals completion analysis (preparation and collection and checking the reports from the delivery teams, presenting it to the clients)
• Finding solutions to the various issues during project delivery, ensuring proper communication between clients and delivery marketing team
• Financial, contractual management (based on the existing workflow)

Requirements:

• English Advanced and higher
• 1+ year of relevant experience (digital marketing agencies, IT companies, that provided digital marketing services, «client's side» marketing management)
• Digital marketing tools ﻿and channels knowledge (SEO, PPC, Email)
• Negotiations experience, working with objections
• Client-oriented mindset
• Analytical mindset
• Multitasking ability
• Stress resistance
• Magic skill of «getting along with customers and colleagues»