Position: Head of Design for Cleverbridge
Company: N-iX
Experience required: 5y
English level: upper

The Design Lead / Head of Design (UX/UI) will be an integral part of the Marketing & Design BU and will enable the company to successfully position and market its products & services with existing and new clients.

Your Responsibilities:

The role holds a central position with regards to alignment on our relationship development in the market, understanding client needs and ensuring consistent brand experience. Together with your team, you will be overall responsible for:

Establish a design culture in terms of:
- CX in the broadest sense across our solution & client organisation
- Providing relevant insights to key stakeholders and teams especially:
- Product
- Engineering
- Account management

Provide strategic guidance to the organisation, including:
- Product Management
- CX regarding solution use
- Insight-driven (market / client-based) feature recommendations
- Continue to drive Сleverbridge CX implementation
- Internal (training / workshop)
- External (insights gathering turn to publications)
- Drive brand evolution to people and market needs
- Establish a design culture (including UX / UI) for the organisation which will support the need to scale the organisation over the next 5 years to shift focus and excel in the high value enterprise software market
- Driving design and UX transformation across all people and touchpoints
- Implement new processes, guidelines, and collaboration models to ensure the company realises its ambitious growth trajectory
- Support realisation of our Corporate Targets

You are accountable for:
- UX strategy + implementation
- Solution UX/UI + product feature development
- Client Experience - work together with Product teams to ensure top-notch product experience

Your Qualification and Skills:
- Master’s or bachelors degree or equivalent in Design (UX / UI / Digital design)
- At least 6 years of professional work experience ideally exposed to B2B, preferably in the digital industry
- Ideally internationally seasoned with experience leading teams in different geographies
- Team-building experience with KPI driven management
- Agency senior looking to move client-side
- Proven C-level stakeholder management experience
- Exposure to Fortune 500 companies and scale-ups

Professional Skills:
- Demonstrable ability to understand market dynamics on an industry level and translating this to strategic positioning for company, products and services
- Deep understanding of digital product design and branding
- Previous experience leading product UX design
- Experienced workshop facilitator
- Strong project management skills

Interpersonal skills:
- Natural leader with a strong agile mindset
- Start-up mentality, enterprise-level quality
- Visionary, creative and able to motivate people around you with your ideas
- Ability to serve as representative for our solution to the outside world and transmit vision to prospects and clients
- Outstanding verbal and written communication skills in English, German is a plus