Position: Support Agent
Company: Galaxy Vets
Experience required: 1y
English level: upper

**Requirements**

- Fluent in English (excellent communication and writing skills)
- A natural relationship builder (you can easily interact with the teams inside/outside Galaxy Vets)
- Able to understand and empathize with customers’ requests before you start fixing things
- Able to explain complex systems in easy to understand concepts
- A self-starter with a passion to break through things and innovate
- Prioritize your tasks and manage your time effectively
- Open to change and quick to adapt to new systems
- Have customer support experience and are acquainted with Service Desk software (Freshdesk, ZenDesk, etc.)
- Grasp the basics of Agile (Scrum/Kanban) and are familiar with Jira/Confluence

**Responsibilities**

- Respond to customers inquiries in accordance with SLAs via email
- Provide appropriate solutions to maintain high customer satisfaction and conduct cases escalation
- Assist customers to accelerate their adaptation to the solutions we offer
- Participate in optimizing support processes and improving internal documentation
- Assist with support cases either directly or indirectly by helping more junior team members
 
**We offer**

- A full-time remote position which will require availability to work 40-hours per week
- 8-hour evening working shifts (3 PM-12 AM) fairly divided between all team members
- Competitive compensation (fixed in US Dollars)
- Opportunities for growth and self-actualization
- Great working relationships
- Transparent culture
 
**Perks**

- Any hardware required to get the job done
- Generous vacation policy, medical insurance, and education fund
- A meaningful and purpose-driven company that does good for the world

If you have an innate love for humans and can explain complex things in an easy manner, we would love to meet you. And who knows, maybe you are the true hero we are looking for to go on a mission.