Position: Local IT support Engineer
Company: Valtech
Experience required: 1y
English level: intermediate

**The Ideal candidate**
— 1+ years of working experience in end user Windows/Mac OS setup and maintenance;
— experience in researching and troubleshooting software, hardware and network issues;
— strong communication, collaboration and team working skills;
— familiar with Microsoft Office 365, Active Directory concept;
— familiar with purchasing, stock management;
— familiar with networking concepts (firewall, LAN, VPN, static routing, VLAN, Wi-Fi), network configuration and troubleshooting;
— ability to self-education;
— master’s degree in Computer Systems/Science or equivalent;
— Intermediate English level or higher.

**Optional:**
— proactive position in problem solving, result oriented;
— experience in configuration and support systems: Dropbox, Workplace, Atlassian stack (Jira, Confluence, Service Desk), Git;
— knowledge of information security;
— work in remote/international team;
— end to end responsibility.

**What Balance Means to Us**
— modern office, comfortable work environment, the best tools;
— business trips to Europe/US;
— 20 working days vacation;
— medical insurance;
— sick Leave (up to 20 days a year);
— unpaid leave (up to 20 days a year);
— exceptional Paid Day Off (2 days);
— Private Entrepreneur leave (2 days);
— ability to work from home;
— professional internal/external trainings;
— professional Certifications coverage 100%;
— English classes;
— sport hobbies compensation;
— ability to participate in Global Valtech R&D initiatives (AR/VR projects, IoT projects).

**The Role**
— users support, resolving incoming technical issues in a friendly and client-oriented way;
— provide PC services including setup, configuration, repairing, upgrade and asset management (90% Microsoft, Linux/Mac);
— software and licenses management;
— accounts setup and network configuration;
— purchasing and stock-management;
— support & optimization Valtech global tools and systems;
— provide prompt and accurate feedback to customers;
— prepare accurate and timely reports.