Position: Resource Manager
Company: Jabil
Experience required: 2y
English level: upper

Resource Manager drives and coordinates increased demand, deployment and supports new solutions, focusing on daily activities, team performance and opportunities for improvements. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interacts with peers and customers on a regular basis focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

Responsibilities:

•  Conduct training of corporate tools, processes and service delivery
• Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc
• Participate in metrics management and performance of IT support and services
• Participate and coordinate work schedules, priorities, and performance management of personnel for IT-related tasks and services
• Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
• Schedule personnel job duties to provide necessary coverage · Participate in the exchange of ideas and information within the department
• Provide regular updates to appropriate managers
• Assure that procedures and work instructions are efficient and not redundant
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
• Establish new measurement systems if/where possible
• Exchange knowledge and information with other application teams to ensure best practices are shared throughout the Jabil organization
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
• Understand and embrace the business and IT strategic direction
• Engage with customers to evaluate issues and opportunities for improvement
• Project Management as required

Requirements:

Demonstrated leadership experience
• Project management experience
• Interpersonal skills in working with the customer, product owners, management, and technical teams
• Excellent English written and verbal communication skills
• Strong attention to detail
• 2-3 years work-related experience required
• 1-2 years management experience preferred
• ITIL experience preferred