Position: Technical Support Specialist (Tier 2)
Company: Adaptiq
Experience required: 2y
English level: upper

Can you handle managing multiple projects, no problem?

We are looking for a Technical Support Specialist to join the Bizzabo team! As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

The standard hours for this person will be 7am-4pm Ukraine time. We are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!

 Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 100 employees in its New York and Tel-Aviv offices.

What you'll be doing:

Handling complex technical issues/escalations over Zoom, email, and phone
Helping to configure clients’ accounts & streaming setups to ensure maximum event success
Managing a queue of web design requests from our enterprise clients
Proving day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals 
 

What you have:

Must have excellent verbal and written communication skills in English
4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
Familiarity with Zendesk & Jira
Ability to manage multiple competing priorities with a sense of urgency


Who you are:

You’re comfortable working with enterprise clients & executives from companies of all sizes, and enjoy doing so
You have a sense of humor and know when and how to use it during escalations
You’re a people person - you enjoy talking through issues and working directly with clients
You get into the details - you leave no stone unturned when trying to solve a client’s issue
You don’t shy away from challenges
You like to poke holes in things and come up with ways to ideate on existing processes