Position: Junior SRE (Great Britain)
Company: GT
Experience required: 1y
English level: upper

**About the company**
**Balloon One group** is an IT consulting business delivering technology solutions to customers in wholesale distribution, e-commerce, and retail industries. Founded in London in 2003, they now have over 50 staff in Europe, Asia, and Australia, working for both local and global customers. 

Their 24x7 operations are founded on sophisticated IT services spanning both physical and cloud-based resources. They run infrastructure applications for communication, collaboration, and security, as well as a range of line-of-business applications in finance, project management, and documentation. 

They are looking for an engineer with the aptitude to understand our whole hardware and software-based environment, and the potential to grow into a team leader as the business grows. 

**About the role:**
The key purpose of the role is to bring Google Site Reliability Engineering practices into the everyday running of user and back-end services in our **mixed Windows/Linux on-premise/cloud environment.**

**Strategic Responsibilities: **
• Continuous improvement following Site Reliability Engineering principles, e.g. eliminating toil
 • Planning and monitoring hardware and software high availability features – e.g. redundant network switches, firewalls, VMware hosts, storage systems 
• Maintenance of reference documentation in the engineer’s area of responsibility
 • Planning and execution of strategic system improvements 

**Tactical tasks: **

• Timely and efficient resolution of system issues 
• Daily internal IT support – troubleshooting for users of Windows desktop and server systems  including software updates, Active Directory, anti-virus, M365 
• Maximising uptime of internal and customer systems, including firewall, networks, physical and  virtual servers – PRTG monitoring, Windows, VMware, NAS 
• Backup management and monitoring – Windows, SQL Server, VMware 
• Other periodic tasks – Windows Updates, firmware updates, failover checks 
• System support for end-users and partners 

**Training and progression**
The first 6 months of your employment will include formal training, informal self-study, on-the-job training, and shadowing of experienced employees. 

An initial development plan will be provided, discussed, monitored and progress reviewed for the duration of the six-month probation period. On successful completion, an annual development plan will be created and progress reviewed quarterly.  

The role requires a person who can identify and develop new opportunities and working practices.  

There will be opportunities for progression as the company grows and these will be discussed as appropriate. 

**Essential Skills, Knowledge & Experience: **
• Technical support or system administrator role - at least 1-year experience 
• Excellent verbal and written communication 
• Computer hardware and software diagnostic skills 
• Organisational skills 
• Understanding of IP-based networks 
• Understanding of an Active Directory-based domain 
• Upper-intermediate English or higher

**Desirable Skills:**
• Windows-based notebook imaging and management 
• Familiarity with public cloud services, such as Azure and Google Cloud Platform 
• Linux system administration 
• VMWare or similar virtualization platform 
• Ability to deliver training 

**Interview Stages:**
1.Recruiter Screening.
2.Technical interview.
3.Culture fit interview.

**Work mode:**
You will start working from our hub in Poland for the first 1-2months, and then we will help relocate you to the UK to work directly at Balloon One London office.

**Benefits Package:**
- Help with relocation to the UK.
- Bonus Scheme - Following successful probation, the engineer will also participate in a bonus scheme. This includes company-wide as well as personal targets and can amount to up to 20% of basic salary. 
- Pension Scheme - A group personal pension scheme and £50,000 life cover apply to the role. 
- Private Medical Insurance - Zero-excess private medical insurance for the employee and family members is in place on successful completion of the probation period. 
- Training Budget - A personal budget of up to £1,000/year is available to cover the costs of relevant professional training.