Position: SAP FICO Project Manager
Company: Veo Worldwide Services
Experience required: 2y
English level: intermediate

Main Responsibilities:

- Resolves SAP requests and incidents reported by users;

- Finds solutions for complex, atypical incidents;

- Collaborates with other IT support teams to resolve Suivi Etudes requests;

- Analyzes the needs of incoming requests in Suivi Etudes and handles the creation of functional specifications to be sent to developers;

- Creates document (Estimate) with hours/costs spent on each request for CP / DEV SAP FI / CO;

- Handles project management of open and assigned requests in Suivi Etudes;

- Creates and updates work procedures;

- Actively participates in the continuous improvement of SAP processes helping to streamline activities;

- Provides IT support on operational workflow and testing/implementation solutions;

- Travels to other sites to provide SAP support to users, build and strengthen inter-departmental relationships;

- Ensures the quality of IT service provided as per KPIs;

- Monitors the Suivi Etude platform to resolve all requests according to SLA;

- Plans, organizes and monitors the activities in each project, reports status of ongoing projects and on-time delivery;

- Provides prompt IT support to users with a positive attitude and professionalism;

- Communicates in a positive, professional and efficient manner to resolve users’ requests.

Profile Requirements:

- Education level: higher education, in IT.

- Foreign languages: English – minimum B2 level, French – minimum A2 level is an advantage.

- Technical skills: Solid knowledge of SAP, basic knowledge of Microsoft Office, fundamental knowledge of project management.

- Software used: Suivi Etudes.

- Compliance with SLA (service-level agreement).

- Understanding users’ needs;

- Planning and organization / Meeting deadlines;

- Time management / Ability to prioritize activities;

- Involvement in continuous improvement of internal processes;

- Collaboration with clients and suppliers;

- Communication skills;

- Results oriented / Perseverance in achieving results;

- Ability to manage users and crisis situations;

- Positive behavior and attitude;

- Self-management (emotional control);

- Debugging Knowledge and understanding program Logic

- Knowing the Table names and the relation between them

- Ability to write Functional detailed specifications

- Ability to search for BADI, User-Exit….

Because we value involvement, we offer the following benefits:

- Real opportunities to develop a career in a professional environment, together with a dynamic and successful team;

- Attractive salary package (fixed salary + benefits system)