Position: Global Operations Coordinator (Weekends) (Logistics)
Company: Zelh
Experience required: 2y
English level: upper

The opportunity
The Global Operations Coordinator is a critical part of making the company’s mission to make global trade easy for everyone a reality. This company today connects almost 10,000 customers and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our Account Management and customs teams, subcontractors, carriers, terminals, and trucking providers. Your work directly supports companies and customers in achieving their logistics goals by executing the end-to-end movement of shipments. Most importantly, you will play a pivotal role in building the next operational model: allowing us to effectively scale to achieve our mission.
As a Global Operations Coordinator, you are obsessed with customer success: you are committed to a customer-first approach and enjoy working with and advocating for customers to resolve any escalations that arise. 

You will
•	Be responsible for executing the end-to-end movement of ocean, and air freight shipments, trucking, and warehousing within a regional network (both imports and exports), including intermodal movements (the process of moving freight by two or more modes of transportation).
•	Be a part of the frontline groups ensuring the highest standard of company quality: shipments move on time and exceptions are handled appropriately
•	Serve as the first escalation point for issue resolution, ensuring prompt and effective resolution to provide the best customer experience. 
•	Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
•	Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in line with productivity goals.
•	Analyze data to root-cause defects and support continuous improvement efforts. 

You should have
•	Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
•	Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved 
•	Fluency in English, both written and verbal
•	Strong attention to detail in a high-energy, fast-paced environment
•	The ability to work flexible hours: this role requires variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.