Position: Design Program Manager
Company: Surprise
Experience required: 3y
English level: fluent

Surprise.com is on a mission to help people make a positive impact on themselves, their teams, and their communities. Our flagship product, Surprise for Teams™, is the world’s first and only SuccessOS™. Surprise for Teams makes it fun and irresistible to perform better, which creates a positive, long-lasting impact on people and their organizations.
We are looking for a Design Program Manager to help our design team function like a well-oiled machine. You will facilitate the partnership and design of product, brand, and art projects while optimizing existing processes and building better workflows. Our ideal candidate is someone who is skilled at building the expertise of younger designers, and simultaneously tracks their team’s progress with laser focus. So, if you like the sound of making some waves with a highly creative and gutsy brand, we want to hear from you!

What will you be doing?

Prioritizing projects. With so many teams needing help from Design, this skill is key to ensuring we continue to deliver high quality work where it matters most;
Coordinating with design and technical teams to define project scopes and deliver work that meets Surprise’s user experience and quality standards;
Advocating for Design at Surprise and the wellbeing of the team, removing practical obstacles to completing tasks and projects and always being on the lookout for ways to improve cross-functional communication;
Defining and leading every individual team project, making sure resources are allocated and crafting project landmarks that align with partner team expectations;
Owning all documentation, constantly collecting requirements and recording them efficiently for team members, partners, and future project reference;
Coordinating external vendor and freelance relationships;
Planning for and running all project meetings, including kick-offs, critiques, check-ins and weekly team syncs;
Ensuring that the Design team knows who they are collaborating with on what and that we hit our objectives.

What are we looking for?

Upper Intermediate English or higher (B2+);
3+ years of relevant project or program management experience;
A meticulous sense of organization, with a resourcefulness for operational excellence;
Tried and true ways to prioritize your time and to-dos, as well as designers’;
Effective and efficient written and spoken communication;
Experience from a product company or agency.

What skills will come in handy?

Experience at a mobile-first startup;
A robust existing vendor/production network;
A hyper-vigilant attention to detail.

About us

At Surprise.com, we’re committed to hiring builders who are inspired by our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. We are first and foremost customer driven – engineering, product and design collaborate as equals to create a phenomenal end user experience. We’re also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.

Benefits

Work on interesting and challenging projects, while building a pioneering software category
Great atmosphere, with the vibe and energy of a high-growth tech company
Competitive salaries
Option of equity
Close collaboration between UA and US team members
Ultramodern office in the heart of Lviv (Magnus) and Kyiv (Gulliver)
Flexible working hours
Complimentary dinners (like Pizza Friday!)
English classes and an immersive English-speaking work environment (we have a lot of native speakers at the office)
Ability to travel to the US
Corporate activities and parties
Dedicated wellness area in the office
20 working days of paid vacation
15 days of paid sick leave
And, of course, we use Surprise internally!