Position: Travel Agent
Company: Hedgehog agency
Experience required: 2y
English level: fluent

HedgeHog is a new-generation international recruiting agency. We specialize in the search, adaptation, and development of personnel. Our offices are located in 11 cities in Ukraine.

Our client: Alexander+Roberts  is a privately-held American travel company established in 1947 and provides luxury Small Group Journeys of “Never More Than 16 Guests”, Small Ship Journeys, Private Journeys, Custom FIT, and Custom Group travel in 87 destinations around the world for more than 74 years. As a founding member of the United States Tour Operators Association, we’ve fulfilled the dreams of American travelers for decades, and our worldwide itineraries never fail to delight guests with our innovative range of programs, superior quality, and comprehensive, personalized service.

The company has been highly acclaimed by New York Times, Washington Post, Travel + Leisure, NBC’s Today Show, and TravelAge West.                                                            
                                                             
Candidate should:
Know how to choose the best route for the client's request;
Know how to work in Sabre or Amadeus;
Be proficient in verbal & written English communication skills;
Be proficient in recognizing and managing against budgeted air;
Be proficient in Excel, formulas, and the ability to use for pricing;
Have 2-3 years of experience in ticket reservation.
 
It would be great if you are familiarity with:
Airport and airline codes;
Airlines, net, and published fares, and air contracts;
Airline itineraries in png format: city codes, airline codes, airline routing.

Responsibilities:
Manage ticket reservation: help clients with finding solutions, ticket sales and return, manage budgets and margin compliance, review air for schedule changes, communication with travel advisor; 
Formation of reports: build a spreadsheet with ticketing deadlines and review dates, daily ticketing report, and documents report; 
Call center: monitor call center requests to book air; 
Documents: ensure documents can go out in a timely manner.

Сompany offers:
High customer focus on external and internal clients;
The ability to travel; 
Tution and obtaining worldwide experience; 
The opportunity for career growth; 
Remote full-time job: Monday-Friday, from 16:00 to 00:30 (Kyiv time zone), the time could be changed +/- 1-1,5 hours;
24 calendar days of vacation, 9 paid holidays;
Competitive salary level (the salary review is every year).
                                                    
Our mission is to build successful teams with a healthy atmosphere. We strive to help you find your calling.

Сontacts:  Veronika