Position: Senior Business Analyst
Company: Intellectsoft
Experience required: 3y
English level: upper

Requirements
- Exposure of requirements analysis, meeting with business stakeholders and performing ‘as-is’ systems analysis
- Experience/exposure of relevant industry’s IT application in industries such as hotel, food & beverage, retails, entertainment, theme park and etc. will be an added advantage
- Experience in Micros-Fidelio Opera PMS and Micros POS application will be an added advantage
- At least Upper-Intermediate level of English


Nice to have
- 1 - 2 years of hospitality industry’s IT application experience


Personal skills
- Strong analytic skills and a self-starter
- Strong communication, interpersonal skills, and ability to establish strong working relationships at proper levels with the internal and external parties


Responsibilities
- Assume a regional role to provide Non-Gaming application systems support across all properties at various geographical
- Responsible for responding to issues, inquiry and requests related to Non-Gaming Systems
- Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 IT end-user support team
- Provide Non-Gaming application and technical training as required
- Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company’s policies and procedures
- Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications
- Able to learn business application in depth and suggest improvement if necessary