Position: Business Analyst
Company: Customertimes
Experience required: 1y
English level: intermediate

Project Description

An advanced software platform supporting medical affairs-led business transformation, operational excellence, and connectivity — purpose-built to help strategically plan and manage medical evidence generation, grant programs, and communication activities

Job Responsibilities:

— Work with clients and end-users to gather, understand, and define business requirements
— Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
— Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
— Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
— Collaborate with developers to test and verify that solutions will meet the business requirements
— Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
— Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
— Engage with the customer on additional requirements and business needs
— Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
— Assist with the scoping and planning

Requirements:

— Experience with data migration and integration requirements
— Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
— Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
— Strong presentation, communication (written and verbal) skills, and interpersonal skills
— Experience documenting user stories and creating to-be process flow diagrams
— Ability to effectively prepare and maintain the following documents/tools:
— BRD, FRS, SRS
— Traceability Matrix
— Stakeholder Matrix
— Business Processes in BPMN notation
— Backlog Management
— User Story / Use Case
— Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis
— Proficient in Microsoft Word, Excel, PowerPoint
— Ability to juggle and prioritize multiple tasks within a collaborative team environment
— Demonstrates flexibility and willingness to do what it takes to get the job done
— Drive and desire to learn and grow both technical and functional skill sets
— Experience with CRM/ERP systems to develop a client or business solutions will be an advantage
— English — Upper-Intermediate, Advanced will be an advantage

We offer

Regular compensation package reviews
20 days of paid vacation, 15 paid days of sick leave with a doctor’s note, and 5 days of paid sick leave without a doctor’s note
Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate
Support for participation in professional development opportunities (webinars, conferences, trainings, etc)
Regular team-building opportunities as well as bi-annual company-wide events
Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval
Free English classes