Position: Middle Business Analyst/Product Owner
Company: Customertimes
Experience required: 3y
English level: upper

**Job Responsibilities**
• Managing and tracking of company internal processes map
• Planning, tracking and control of the solution roadmap
• Creating product/feature specifications and process descriptions in cooperation with BA
• Managing solution backlog and planning new iterations and releases
• Overseeing of solution implementation and close cooperation with development team
• Working closely with different biz units and services within organization to understand, analyze and convert their needs/pains into solution features
• Provide support for new features adoption by working closely with key endusers
• Preparing solution manuals and guides in cooperation with development team

**Requirements**
• Has experience working in an Agile development environment, particularly Scrum
• Ability to effectively communicate with local and remote engineering and business
• Strong English communication skills
• Expertise in gathering, analyzing and describing business requirements (whole BA toolset would be a plus)
• Strong presentation skills
• Strong negotiation skills
• Expertise in working with Salesforce would be a plus
• Expertise in understanding of service IT company processes would be a plus
• At least 2 years' experience in business analysis or product ownership

**We offer**
• Regular compensation package reviews
• 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate and 5 working days of paid sick leave without a certificate.
• Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate)
• Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.)
• Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company
• Office or remote or mixed types of work are welcome — upon employee’s convenience and by approval of direct manager
• Free English classes in the office
• Convenient office location in the center.