Position: Customer Success Manager
Company: Sunvery
Experience required: 5y
English level: fluent

Are you ready to join an industry-leading adtech company with a global footprint? Our complete solution empowers brands and local advertisers to create, launch, and measure digital marketing campaigns across a vast range of media networks.

Our mission is to revolutionize advertising for brands and their retail network. Starting our journey in Australia, we’re now rapidly scaling with a thriving company culture. While our heritage is within the automotive industry, we’re now expanding into other verticals like property, finance, and CPG.

We work with globally recognized brands such as BMW, Ford, Renault, and more. As we continue to grow, we’re seeking an intrapreneur at heart to join our team and support our expansion. If you’re passionate about adtech and want to work with global brands, this is your opportunity.
This is a remote work job, however, you need to be within the European time zone.

About the Role
Join our dynamic and ambitious team as our new Customer Success Manager!

As our ideal candidate, you will work closely with our existing clients to provide exceptional training, support, and media management services, collaborating with client and product leads as well as external partners like Google.
As a young and agile team, we prioritize trust, accountability, care, and agility to ensure our clients receive top-notch service. With location flexibility and constant support from all team members, you will be empowered to thrive in a constantly evolving business landscape.
If you’re a self-managed, talented professional with exceptional relationship skills, we want to hear from you!

**Day-To-Day Duties:**
- Collaborate with Client & Product Lead to ensure client satisfaction and success
- Provide first-line support to clients, addressing requests and offering platform support
- Lead client onboarding and training, as well as assisting in the development of training materials
- Communicate with clients and partners, understanding their needs and anticipating solutions
- Enhance processes and strategies to ensure accurate project delivery
- Perform quality assurance to maintain high-quality delivery standards
- Support the product, sales, and technical teams with innovative ideas and processes
- Ongoing platform configuration support, integrating Google Specific API data into client configurations, and the development of custom web pages to support client campaigns.

**Skills & Experiences To Be Successful In The Role**
- 5+ years of experience in digital media operation with an agency or platform
- Experience working with Databases and Websites
- Experience as a content administrator managing complex CMS’
- Experience with Google + Facebook Ads Suite and Analytics +
- Experience and comfort working in an Agile environment
- Exceptional customer service skills and a customer-centric mindset with a focus on relationship development
- Fluent in written and verbal German and English. Italian or French language proficiency is a plus

**About You:**
- Superior organizational skills and unwavering attention to detail
- Expertise in advertising with a particular emphasis on digital marketing
- Proven ability to establish trusted relationships with clients and partners
- OEM and/ or automotive experience is a plus
- Understanding of APIs
- Basic understanding of networking across all things web such as domains and DNS.
- Have worked with different languages, time zones, currencies, number and date formats, and understand the challenges that each provides.
- At the pinnacle of your profession and ready to elevate your career to new heights.

We can’t wait to hear from you and learn more about your skills, experiences, and passion for our mission. By joining our team, you will have the opportunity to work with global brands, collaborate with talented professionals, and make a significant impact in the adtech industry.