Position: Account Manager
Company: ScrumLaunch
Experience required: 1y
English level: upper

At ScrumLaunch, our client relationships are our top priority. In the past 3 years, our business has grown 12x. Almost every new project we’ve accepted has come organically through client referrals. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. 

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. 

**Objectives of this Role**

- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales, project management, engineering and executive teams to ensure KPIs are being met and client milestones are being reached;
- Develop a thorough understanding of our clients products, ScrumLaunch’s service offerings, and internal processes to better upsell clients and build a referral network.

**Daily and Weekly Responsibilities**

- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Generate progress reports to give to clients and higher-ups within the organization;
- Manage the hourly output for services delivered to ensure contractual obligations are being met;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

**Skills and Qualifications**

- 2+ years of professional experience in a customer service role (account management, sales, business developer or another relevant experience in IT sphere)
- Ability to manage several projects simultaneously
- Strong written and communication skills in English (Upper-Intermediate and higher)
- Good attention to detail and organizational skills

**We offer:**

- Opportunity to grow as an expert;
- Regular results-based salary review;
- Flexible working conditions;
- 24 days of paid vacation (working days);
- 10 sick days;
- Office in the city center;
- Friendly and open-minded team;
- English classes;
- Relax and fun zones.