Position: Director of Engineering Services Delivery
Company: Forte Group Inc.
Experience required: 5y
English level: upper

Forte Group is looking for a Director of Engineering Services Delivery to join our company on a full-time basis!

Forte Group is a full-service software delivery company. The company was founded in 2000 and now has offices and development hubs in North America, Europe, and South America. Forte Group is trusted by over 350 clients worldwide, from financial and banking, logistics and transportation, education and healthcare, legal and other verticals.

**Job Description:**

Reporting to VP of Engineering Services Delivery, you are a key regional leader and driving force in ensuring outstanding Software Engineering Services Delivery effectively rendered from Forte Group's European delivery centers in collaboration with delivery centers located in South and North America. We are growing, we have ambitious plans for 2023 and with you on board we’re aiming to enable fast growth and high client’s satisfaction.

**The Director of Engineering Services Delivery EU** is accountable for a portfolio of engagements, having a major share of the engineering teams located across European delivery centers in Ukraine, Poland and other European locations, with supplementary teams located globally. You will have a group of Engineering Managers and Delivery Managers directly reporting to you, and as a part of Forte’s global delivery management team, you will be working in direct and close collaboration with the CTO Office, Account Management, Resource Management, HR BP, Talent Acquisition and Finance teams.

You are a great engineering business leader that loves to work closely with clients to help make their digital success stories. You have a broad leadership background in software engineering services and have a deep passion for empowering engineers to solve big problems with technology. You love building modern, scalable software products and are obsessed with delivering extreme value, on time, within budget, without ever sacrificing quality. You must understand how to balance the urgency and sensitivity of client delivery with the discipline of properly constructing all stages of commercial grade software engineering.

This is a role where you will be on-par with Forte Group’s technology leaders across global delivery centers, and will have an opportunity to contribute with your knowledge and expertise into Forte Group’s global initiatives, as well as learn from your colleagues abroad.

**Responsibilities:**

**Client Delivery - ensure we have the most satisfied clients in the business**
We are obsessed with client satisfaction. Agile delivery is at the core of our mission to help clients become digital leaders. Our aim is to deliver great experience and successful outcomes for our clients, not just software, we want to make a business impact and become the preferred engineering partner for our clients.
● Own clients portfolio, ensure that we deliver on client expectations - on time and with the highest quality.
● Ensure that each client is served most efficiently and in a manner that maximizes the utilization of the engineering talent.
● Effectively optimize the client deliveries over time - help engineering/delivery managers drive towards higher results as the client relationship matures and evolves. Apply an agile mindset to all of our delivery engagements.
● Ensure that the supervised delivery organization works in sync with Forte departments, such as Account Management, Resource Management, HR BP, Talent Acquisition.
● Ensure operational transparency, visibility of deliverables, implementation of data-driven approach to performance and quality management, rationalize added value, organize and run regular business review sessions, e.g. QBRs.
● Own operational KPIs: revenue, profitability, quality of service, staff turnover etc.

**Engineering Operations - build a top notch software engineering organization, at scale.**
We are working towards our short term goal of being 1,000 FTE. However, our plan is to reach 3,000 people in a matter of a few years. We currently operate engineering centers in Eastern Europe, South and North America - with your help we’ll deepen and broaden our presence significantly.
● We are our client’s guides into their technology management - our operations cannot be anything less than state of the art. Ensure Forte operating playbooks, tools and processes are correctly implemented and instantly updated to match the evolution of best engineering management practices in Forte.
● Ensure necessary and sufficient governance established in delivery teams in each discipline as to emerge effective practices within Solution Architecture, Software Engineering, Quality Assurance, DevOps, Product Management and UI/UX.
● Ensure delivery teams are set up for success in terms of efficiency and scalability, org structure, roles and seniority, knowledge and qualification, time-zone and location requirements.
● Ensure that delivery strategy for a specific client caters to the local differences and that we’re very efficient in our internal collaboration when working across borders for the same client.

**People - make us the preferred employer of choice for top engineering talent.**
We’re an engineering-focused organization, built by engineers for engineers. We believe in making sure our engineers can work on the most challenging technologies, practice agile ways of working and adhere to an agile mindset, collaborate with inspiring clients and above all to also have the opportunity to learn from great colleagues and lead others by great examples. In short, we’re all about our engineering talent.
Therefore we expect that you will:
● Personally share and align the supervised delivery organization to our core values of Quality, Curiosity, Resourcefulness and Personal Growth.
● Have a deep passion for developing a strong engineering culture that prides itself on successful client engagements.
● Identify and build strong leaders and their successors in teams - people that can inspire others, lead by example, who can be brought with confidence into the new client engagements and build high performing teams around them.
● Be an excellent leader that works both with clients and Forte teams, inspire people, irradiate healthy competition and belief in win, create visions that motivate and engage people to join venture with you.
● Instill a sense of ownership - accountability plus authority - as a base expectation for how engineers operate.

**We offer:**

● Experience working with colleagues locally and abroad
● Opportunities for self-realization working on challenging projects using new technologies and tools
● Friendly team and enjoyable working environment
● Social and corporate events
● Possibility for career development
● Participation in professional trainings, meetups
● Medical & family care programs
● Various sport activities coverage
● Fully paid by Forte 5 sick days during working year
● Internal English courses provided by Forte Teacher
● Comfortable and fully equipped workplace