Position: Project Manager (HA)
Company: Freelance
Experience required: 2y
English level: fluent

We have an open position for a Project Manager (Membership) in an American company. Please note, this is a remote position. The head office is based in Los Angeles.
Must have 2 years of solid business experience, with an understanding or practical experience in B2B sales and marketing.
Only candidates from the USA. Do not disturb out RU BY.

This company, one of the area's unique home service companies, is growing again!  
It is a growing nationwide network of home service experts on a mission to bring world-class service to every American household with the utmost convenience. We are committed to providing convenient, comprehensive, and ‌professional home services to families nationwide and are guided by values of customer obsession, an execution-first approach, and an "invent and simplify" mentality.

✅ **About the project:**
As our project manager, your job will be to develop processes and coordinate people to ensure that the membership project achieves the desired results. You will be responsible for maintaining a strong customer focus while scaling projects and building new revenue streams.

✅ **Responsibilities:**
- manage all aspects of the new members’ application process, ensuring that new members receive prompt and high-quality service;
- monitor membership feedback, comments, and suggestions to ensure continuous improvement and growth;
- regularly review membership workflow and internal processes and make recommendations for improvement;
- segmentation of data and management of administrative processes;
- strengthen customer service and retention techniques;
- manage MailChimp and social media channels relating to membership attraction and retention;
- monitor and evaluate and update member services and benefits;
- ensure detailed analysis of membership profiles are available;
- ensure that membership communications are accurate and timely, and follow the company’s guidelines;
- manage and update the company's website to promote and maintain membership;
- build roadmaps and marketing strategies for project growth and development;
- scale the project based on the determined targets and goals;
- to oversee and manage the overall success of the project;
- maintain a strong customer focus while scaling project and building new revenue streams;
- directing, planning, organizing, coordinating, and controlling business activities and functions to achieve revenue goals and objectives;
- promote customer satisfaction and expand partnership pool in the related industries.

✅ **Requirements and skills:**
- great educational background, preferably in the fields of computer science or engineering for technical project managers;
- proven working experience as a project administrator in the information technology sector;
- solid business background, with understanding or hands-on experience in B2B sales and marketing;
- excellent client-facing and internal communication skills;
- excellent written and verbal communication skills;
- solid organizational skills including attention to detail and multi-tasking skills;
- strong working knowledge of Microsoft Office, Power Bi, Google Workspace;
- PMP / PRINCE II certification is a plus.

If all mentioned above sounds like an exciting opportunity to challenge yourself - apply now!