Position: ERP Support Engineer for Paragon-CC (MS Dynamics Navision Dev Team)
Company: Ciklum
Experience required: 2y
English level: intermediate

This role gives you an opportunity to implement, support and maintain the ERP system, automation tools and services. You will be involved in designing and building large scale business solutions that support thousands of customers billions of pounds in revenue and hundreds of requests.
You will be a main contact person for our Business users and Development team and will be constantly communicating with the Software Engineers, participate in Scrum processes and other meetings. 
We are looking for a person to ensure that all day-to-day operational and development activities are carried out in a timely and reliable way!

Responsibilities 
●	Assist users and team in relation to the system problems, diagnose and resolve technical software issues, report bugs and verify fixes from development
●	Participate in the building tools, services and processes to assist Development, QA and Application Support of the ERP Systems.
●	Monitor systems, ensure that all systems are running as optimal as possible and act in critical situations
●	Assist Nav Dev Team in Quality Assurance & Testing of new solutions in the MS Dynamics NAV
●	Identify and escalate situations requiring urgent attention
●	Track and route issues and requests and document resolutions
●	Support application deployments, building new systems and upgrading and patching existing ones including development and testing environments, assisting developers in debugging application issues
●	Research questions using available information resources and advise users on appropriate action
●	Manage your time and activities against incoming requests coming from different users and team
●	Integrate closely with Development team, participate in Scrum processes and daily meetings
●	Stay current with system information, changes and updates
●	Evaluate existing processes and drive its continuous improvement in close collaboration with Development team, IT and Business users in UK and Ukraine
●	Work with project managers and other team members on process improvements
●	Analyze and improve upon existing systems, services and infrastructure

Requirements
●	2+ year of relevant experience in configuring, maintaining, and troubleshooting ERP systems (Financial Management, Sales & Receivables, Purchase, Production, Warehouse, Inventory)
●	Knowledge of SQL on a basic level and experience working with Console / PowerShell
●	Positive proactive attitude, willing to turn their hand to any problem, and willing to work things out when they fall outside their area of direct expertise
●	Ability to perform initial diagnosis of issues and provide developers with a good foundation with which to perform more detailed investigations.
●	Enthusiastic about expanding your horizons and learning new skills as well as caring about doing things well
●	Eager to work as a member of a team and pitch in to ensure the team succeeds with its commitments.
●	Good English communication skills, both written and oral are obligatory

Desirable 
●	Microsoft Dynamics Nav programming, testing and administration experience will be a huge plus
●	Experience in supporting and administering any other ERP (1C, SAP etc.) would be an advantage
●	Admin / IT support, DevOps experience
●	Experience in TFS / Azure DevOps and JIRA
●	Experience in setting up test environment for manual & automated testing
●	Experience in PrintVis and other MS Dynamics Nav add-ons would be an advantage
●	Knowledge of software testing methodologies
●	Understanding of Software Development Lifecycle (SDLC)
●	Understanding of Continuous integration, Release management principles

Personal qualities
●	Strong problem analysis and problem-solving skills
●	Result-oriented and flexible approach to work
●	Proactive team player, delivering on time
●	Excellent communication skills
●	Strong customer service focus and ability to manage customer expectations
●	Perfectionist serious eye on detail
●	Stress tolerance

What’s in it for you? 
●	Here we’re working really hard, and also learning and developing fast. We are looking for smart and focused people who represent the team spirit and are trustworthy allies in achieving great results.
●	Being a part of an international team focused on excellence in product development and support
●	Day-to- day work directly with customer’s users and client's technical team
●	Not-trivial and challenging tasks
●	Open and transparent communication
●	Variety of knowledge sharing, training and self-development opportunities
●	Competitive salary
●	Comprehensive health insurance + gym