Position: Senior Systems Engineer
Company: Virtuace
Experience required: 3y
English level: intermediate

Virtuace on behalf of our client — American insurance company is looking for a Senior Systems Engineer to join our team. Full time, working schedule is from 11am till 8pm Kiev time.
Client is a global specialty provider of property and casualty insurance and reinsurance that has more than $110 billion USD in total assets along with $17 billion USD in net assets.

Requirements:
-5+ years of infrastructure support experience and operational excellence;
-VMware, Microsoft Azure, Windows Server, SAN (HP Nimble) Infrastructure experience is required
-Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2012-
2019, Powershell, Exchange 2010-2016, Office 365, Active Directory, VEEAM, SCOM 2012-2016, Networking (both LAN and WAN), DNS, DFS, DHCP, Experience working with HP Server and Blade class machines;
-Excellent listening and questioning skills;
-Hands-on experience in troubleshooting and problem management;
-Customer focused with an attention to detail;
-Seeks to expand knowledge and experience and is committed to continuous learning.

Responsibilities:
-Provide support for cleint’s global data center/public cloud environment which includes Windows server technologies, VMware, Microsoft Azure, AWS, VEEAM and general server/datacenter maintenance;
-Provide support for VMware VSphere, HP Blade and rack mount servers;
-Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users;
-Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans;
-Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability;
-Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience;
-Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance;
-Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.;
-Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure;
-Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner;
-Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.;
-Availability to work evenings and weekends as required to support maintenance and project activities;
-Perform administrative tasks pertaining to time entry and status reporting.

We offer:
-Ability to collaborate with other team members in a global team environment;
-Possibility of remote work;
-Competitive salary;
-Collaborative friendly team environment;
-Free treats: tea, coffee, cookies, English classes, corporate parties, competitions.