Position: Account Manager
Company: Newxel
Experience required: 3y
English level: upper

Newxel is an IT Staffing provider that helps to connect business with talented developers in Ukraine.
Our mission is to help fast-growing organizations get professional engineers by building and launching offshore development teams and R&D centers in Ukraine.
One more goal for us is to help numerous talented IT guys from Ukraine to find their dream job, evolve and gain new skills and experience in successful companies from around the world sharing their values and goals.

Responsibilities:

— Team onboarding coordination
— Customer & Team daily support
— Advocating between Customer and development team and guarding the interests/expectations of both parties equally
— Build and maintain strong, long-lasting customer relationships
— Send invoices & control payments
— Send monthly reports to Customer
— Cross and upselling of our services
— Engaging in conflict resolution in relation to services being delivered and business issues
— Participation in Recruitment & Sales Departments internal activities

Required skills:

— 3+ years of experience in B2B account management (preferably with IT clients)
— Successful background in client-management processes
— Excellent communication skills
— English — upper-intermediate/advanced
— Ability to work individually and achieve specific KPIs
— Strong organizational and time management skills
— Ability to manage multiple tasks
— Strong service/client-oriented attitude

We offer:

— Opportunities to make a difference, to develop and grow
— Your opinion matters. You are encouraged to contribute to the processes in the team
— Direct cooperation with the customer
— Compensation of the tax payments
— Company-paid English classes
— Long term employment with 20 working days paid vacation
— Paid sick leaves ( 10 per year)
— Medical insurance