Position: Client Success Manager
Company: ITernal Group
Experience required: 1y
English level: upper

Requirements: 
• English level — upper intermediate at least;
• 1,5+ years of experience in Account Management;
• Experience is outsourcing is a must;
• Experience in working with international customers;
• Desire to build a long-term and strong partnership with clients;
• Customer-centric and result-oriented person;
• High level of responsibility;
• Excellent communication skills and negotiation skills with a focus on listening and asking the right questions;
• A supporter of the win-win approach.

As a plus would be: 
• Understanding of software development;
• Understanding of Agile methodology.

Responsibilities: 
• Communication with existing clients of the company;
• Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction;
• Sending time reports to clients and invoices;
• Managing all financial and organizational questions;
• Controlling accounts receivables and collecting an overdue debt;
• Documents management;
• Working with CRM;
• Help with the organization of clients workshops and team building events with them;
• Upsales to clients.

We offer: 
• Communication with clients from all over the world;
• An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
• Working in a team of professional enthusiasts;
• Career growth opportunities and Internal Education;
• Plans for growth and the performance review (every 6 months);
• Flexible schedule and opportunities to working remotely (8 hours workday);
• Paid vacation and sick leaves;
• Corporate events and team buildings;
• Office 10-minute walk from Kontraktova Ploscha metro station.

If you recognize yourself in the description above, send us your best CV without hesitation.
We hope you to be inspired and to inspire us.
In case of success be ready to get our job offer.