Position: Senior Support Engineer
Company: Teramind
Experience required: 3y
English level: fluent

**Technical Requirements:**
- Minimum 3 years of relevant experience as technical support/support engineer or in a similar role
- Ability to navigate comfortably in **Linux and Windows** shell
- Knowledge of Zendesk or similar ticketing system
- Basic understanding of B2B SaaS products, IT security
- Ability to translate intricate technical details to simple, understandable terms
- Strong interpersonal skills and ability to work with customers & cross-functional teams
- Excellent communication skills with written and oral English fluency

**Responsibilities:**
- Provide technical support and advanced-level troubleshooting to customers
- Triage complex customer services issues received through various customer service channels
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Identify trends in support requests to help create long term solutions

**Our benefits:**
- Participation in the development of world-class B2B software
- Company’s remote teamwork mindset long before it became a mainstream
- Working according to your local business hours
- Minimum of bureaucracy
- Competitive compensation
- Payments directly to your bank account
- Vacations, sick leaves

**Please feel free to contact me if you need any further information.**