Position: Lead Support Manager
Company: Gismart
Experience required: 2y
English level: fluent

About you:
 - An excellent level of written English and advanced literacy skills
 - Capable of maintaining a level head in a fast-moving environment
 - Ability to work under pressure
 - Prior experience in web support
 - Capable of working diligently and independently
 - Ability to work with a customer-orientated approach
 - Strong organizational skills

Responsibilities:
 - Gather and analyze user requests
 - Maintain support procedures, guidelines, policies, KPIs within the existing team
 - Cooperate across teams, escalate trends and crucial feedback
 - Organize and manage 24/7 support team, including building processes, onboarding, training and maintenance
 - Second-level support
 - Workflow optimization and automation

Employee Benefits:
 - Medical Insurance 100% sick leave coverage
 - Paid vacation 18 working days per year, all national holidays, and 3 personal days
 - Educational possibilities and free corporate English classes
 - Breakfast in the office
 - Gifting for major life events
 - PE accounting and support
 - Trip abroad with all the Gismart employees once a year
 - Compensation for sports activities