Position: Junior/Middle System Engineer (EUC Engineer) + Welcome Bonus 1500/3000 (only Poland and Hungary) id3399
Company: Exadel
Experience required: 1y
English level: intermediate

**About Our Customer:**

The сustomer is a leading provider of vehicle lifecycle solutions, enabling the companies that build, insure, repair, and replace vehicles to power the next generation of transportation. The company delivers advanced mobile, artificial intelligence, and connected car technologies through its platform, connecting a vibrant network of 350+ insurance companies, 24,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer’s collective set of solutions inform decision-making, enhance productivity, and help clients deliver faster and better experiences for end consumers.  

The сustomer’s company was ranked #17 in the Top 100 Digital Companies in Chicago in 2020 by Built in Chicago, an online community for digital technology entrepreneurs in Chicago, and was named one of Forbes best mid-sized companies to work for in 2019 – an important accolade and retention tool for the 2,600+ full-time company employees (alongside 350 dedicated contractors).  

The сompany’s corporate headquarters is in downtown Chicago in the historic Merchandise Mart — a certified LEED (Leadership in Energy and Environmental Design) building that is also known to be a technology hub within the broader metro.  

You will work closely with the Customer’s Senior System engineer and IT Help Desk support analysts, as well as multiple outsourced service providers and technology vendors. The role is a combination of project participation and operations support. You will have an overlapping schedule of at least 4 hours with US Central time as well as a possible team coverage in crisis situations on a rotating basis.  

**Requirements:**

3+ years of total IT experience
3+ years of desktop and laptop PC management, imaging, and life cycle replacement using MECM/SCCM
1+ year of experience in software application packaging 
1+ year of communication and collaboration experience with Microsoft Office365, Teams, and SharePoint
1+ year of experience with Microsoft Azure portal 
1+ year of experience supporting smartphone access, ActiveSync, mobile device management solutions, and MS Intune
Excellent communication skills

**English level:**

Intermediate+

**Responsibilities: **

Provide IT Operations support of Microsoft Endpoint Manager (Microsoft MECM/SCCM and Microsoft Intune co-management for device management)
Participate in continual Windows patching, Windows upgrades, and Office upgrade deployments
Application packaging and deployment through Microsoft Endpoint Manager/SCCM support
Work with the Incident and Problem Management groups on root causes and preventative measures
Act as the end-user technology escalation point for operational issues 
Perform any additional technology engineering and leadership responsibilities assigned by management
Ability to maintain a high level of productivity and engagement
Have experience in supporting end-user technologies where there is direct interaction with the staff, including senior executives
Microsoft Autopilot knowledge is desirable
JAMF Apple MAC PC management is desirable
Growth opportunities:
The position will begin with learning the environment and handling lower level open issues and tickets. The candidate has the opportunity to learn and grow as we plan to integrate new Enterprise applications, deliver on IT Security requests, advance our automation processes, and follow roadmaps integrating the latest Microsoft PC Management tooling, expanding our hybrid workforce, and integrating a cadence for Microsoft Office releases. In the future, the candidate can expect to lead and track projects through completion.