Position: Operations/Account Manager
Company: Trinetix
Experience required: 2y
English level: upper

Trinetix DesignOps Team provides services that support high quality crafts methods and processes within the Design Department.

**About us:**
- DesignOps Team provides services to all design teams by organizing processes around the projects;
- We establish collaboration across all design teams, development and other departments;
- Our goal is to make design processes scalable, robust and rapid, without jeopardizing quality and creativity;
- We help entire Design Department maintain established processes, collaborate with each other and create design culture;
- We understand the value of design and appreciate people who work with us.

**Requirements:**
- Excellent communication and interpersonal skills
- Strong organizational skills with a high attention to details
- 2+ years of experience on similar positions
- Experience working with design teams or IT projects is a must
- Experience working with Enterprise would be a plus
- Strong analytical and problem-solving skills
- Advanced English
- Good “relationships” with Excel and reports

**Responsibilities:**
The "relationship guru" who keeps clients and team happy, ensures projects run smoothly and handles billing and invoicing.
    **Client Relations:**
- Develops and maintains strong relationships with existing clients
- Identifies opportunities for upselling and cross-selling services in close collaboration with the responsible Lead Creative Project Manager
- Monitors client satisfaction and addresses any concerns
    **Project Coordination:**
- Collaborates with internal teams to deliver outstanding services and meet client expectations from a business perspective
- Ensures seamless communication between clients and the studio throughout the relationship
- Receives, processes and transitions incoming project requests to Lead 
    **Creative Project Manager**
- Oversees active projects to make sure all client targets are met
Resource & Capacity Planning:
- Manages and oversees resource allocation and team capacity planning
Supports connecting people from other teams or organizations
  **Finance and Paperwork Management:**
- Manages billing and invoicing processes for clients, ensuring timely and accurate invoicing and addressing any client concerns related to billing or payments
- Prepares and submits a weekly report detailing project activities from the previous week for the projects
- Sends clients the project cost estimates and work plans
- Creates Statement of Work and related documents for the projects in collaboration with the Legal team
  **Operations:**
- Ensure all operational processes are carried on in an appropriate way
- Improve existing operational processes
- Help team leads with people operations (onboarding, offboarding etc)
- Maintain project management system and other tools for the teams
- Other operations activities

**Perks:**
- Paid training programs, language courses;
- Medical insurance, gym, lawyer support;
- PE support;
- Comfortable working hours.