Position: Technical Support Manager / DevOps Engineer
Company: QA Madness
Experience required: 3y
English level: upper

QA Madness is a European IT service company focusing strongly on QA and cyber security. The company was founded in 2013 and is headquartered in Poland.

Currently, we are searching for an experienced DevOps Engineer/Technical Support Manager to become a great addition to our team.

**REQUIRED SKILLS:**

**—** LAMP Stack;
**—** Excellent communication skills including both presentation and discovery activities;
**—** Organisation and self-management of tasks;
**—** Proven ability to solve problems logically and methodically;
**—** Ability to adhere to procedures and policies;
**—** Ability to make recommendations for improvements and provide justification for those recommendations using insights from data and relevant experience;
**—** Detailed knowledge of Magento 2 and WordPress as platforms in terms of operation and build;
**—** Ability to use other popular CMS platforms such as Shopify, WooCommerce, Umbraco, etc.;
**—** Detailed knowledge of and ability to manage server and hosting environments, locally, hosted, and virtual;
**—** Very high level of operational IT equipment
**—** Ambition to learn and develop own personal skill set to grow the agency and department.

**RESPONSIBILITIES:**
**—** Monitoring, maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization (e.g. Docker);
**—** Deploying software, creating user groups and operating system policies across the entire IT network;
**—** Install and upgrade computer components and software, manage virtual servers, and integrate automation processes;
**—** Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues;
**—** Enforcing security best practices to prevent cyber attacks and security breaches;
**—** Responsible for capacity, storage planning, and database performance;
**—** Providing assistance with day-to-day use of the system;
**—** Manage deployments of code through approved manual and automatic systems within the planned schedule;
**—** Working with software developers to improve existing systems;
**—** Lead the integration of various complex enterprise-level servers and systems;
**—** Manage and administer servers and systems to ensure system integrity;
**—** Coordinate the troubleshooting and the support calls with external providers;
**—** Coordinate the completion of Standard Operating Procedures for relevant servers and systems.

**WE OFFER:**
**—** Education and training in the domain;
**—** Competitive compensation and salary reviews;
**—** Excellent career opportunities;
**—** Democratic management style & friendly environment;
**—** Schedule flexibility and work-from-home options;
**—** Annual paid vacations (24 calendar days) and paid sick leaves (12 days);
**—** Regular corporate events and team buildings;
**—** English classes;
**—** Medical insurance;
**—** Tax compensation and accounting services.

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