Position: Account Manager
Company: Synebo
Experience required: 2y
English level: fluent

👀 We are looking for Client Partner who join our team!

🧑‍💻 Required skills:
• 2+ years as an Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• "Troubleshooter" attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

📌 Responsibilities:
• Build and maintain strong, long-lasting client relationships
• Understand the needs and priorities of the customer to develop upsell cases
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with the sales team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

🌴 We offer:
• Budget for Medical insurance
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• Soft skills training
• Regular cultural events