Position: Coordinator (Swedish)
Company: Infopulse
Experience required: 1y
English level: intermediate

Areas of Responsibility

✦︎Make calls to Swedish-speaking end users and coordinate tasks with Swedish colleagues
✦︎Manage and dispatch tasks queue
✦︎Control service-level agreements and key performance indicators
✦︎Report to customers
✦︎Translate work documentation and support colleagues in the Swedish language
✦︎Ensure efficient and effective diagnosis and resolution of technical issues at an appropriate level of quality
✦︎Participate in meetings, compile reports at customer’s request

Qualifications

✦︎At least Intermediate level of English
✦︎Proficient spoken and written Swedish is a requirement
✦︎Attention to detail, result- and service-oriented professional attitude.