Position: Application Support Engineer
Company: Freelance
Experience required: 2y

Job purpose
L2 Support (2nd line support engineer) function as part of Managed Services team should maintain records of materials in inventory. Reconciles discrepancies in inventories and notifies supervisor of irregularities.
Duties and responsibilities
Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports
Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
Resource is also required to ensure the successful management of physical inventory across the inventory module
Conduct Cycle Count inventory processes to ensure accuracy and timely execution
Schedule categories for Cycle Count inventory and maintain strict records
Oversee and evaluate stock rotation procedures
Maintain and evaluate inventory records on a quarterly basis
Instruct store staff on proper procedures for locating and utilizing product inventory
Delivery as per ITIL principles
Resolution of all issues as per obligated SLA (Service level Agreement) concept
Perfect troubleshooting and analytical skills, ability to 'get things done'
Delivering Results & Meeting Customer Expectations
Following Instructions & Procedures
High level of communication is a must
Knowledge sharing & Collaboration Skills
Scripting knowledge required
Linux skills, scripting
Calm, responsible, initiative, self-organized, eager to learn
Skills
1+ years' experience as Technical Support
Java Application Knowledge
NO SQL (Mongo DB) Knowledge
Tomcat Application management knowledge
Linux knowledge
Will be a plus
Inventory management experience
Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports
Education
University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline