Position: Middle Technical Operations Engineer (Linux System Administrator)
Company: Zone3000
Experience required: 2y
English level: intermediate

Required skills

•  System administration work experience 3+ years
• Advanced Linux / Unix experience
• Strong troubleshooting skills
• Pre-Intermediate or higher level of written English
• Strong knowledge of LAMP stacks, including the installation, configuration, and high load optimization
• Strong understanding of Email, DNS systems principles
• Basic understanding of cPanel / WHM
• Databases: MySQL based — middle+ knowledge, PostgreSQL — would be an advantage, NoSQL based — basic knowledge
• Virtualization experience (KVM, VMware, Xen)
• Basic containerization experience: LXC, Docker
• Networking:
○ Good understanding of OSI Model, TCP / IP protocol suite (IP, ARP, ICMP, TCP, UDP)
○ IP addressing and subnetting, Routing concepts
○ Basic knowledge of routing protocols — BGP, OSPF
○ Switches: Basic Configuration & VLAN setup
• Basic Scripting / automation (Unix shell, Python, Perl, etc.)
• Experience in hosting control panels (cPanel, Plesk, ISP system, etc.)
• Understanding of how to build / support and optimize load balancing, high availability and fault tolerance clusters
• Understanding of security
• Have excellent written and good verbal communication skills, and be able to work well both independently and as part of a team
• Able to promptly respond to inquiries via email, instant messaging, ticketing systems and other electronic communications
• Have a strong will for self-development
• Strong focus on self-education and self-motivation, team player with a keen desire to help others

As a plus

•  Previous education in the field of IT would be an asset
• Experience with distributed storages and network filesystems
• Experience with high load, high availability and fault tolerance
• Experience in DDoS mitigation

We offer

•  Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
○ coverage of costs of external trainings, conferences, professional literature
○ support of experienced colleagues
○ in-house events and trainings
○ regular knowledge sharing in teams
○ English classes and speaking clubs
• Life-balance support
○ truly flexible schedule, no time-tracking at all
○ 25 working days of vacation
○ 5 days of paid sick leave per month (if necessary) without providing a medical certificate
○ generous maternity leave program
○ compensation of sport or massage
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

Responsibilities

•  Build, maintain and monitor infrastructure servers and services, keep their performance and stability on highest level
• Performing tasks passed by Shift Leader / Shift Leader Assistant
• Troubleshoot and investigate global technical issues our internal systems / servers may have
• Performing requests from other departments: Technical Support, Customer Support, Legal and Abuse department
• Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
• Optimize technical processes / procedures to make them more effective and easier both for clients and the team
• Share technical knowledge with Сustomer Support and Technical Support representatives to help them develop and grow in technical area to join Technical Operations team
• Be engaged in continuous training and self-education in such areas as: English Communication, Technical Knowledge and Skills

Project description

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 9 million customers and 14 million domains under management — and we’re just getting started.
Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.