Position: Middle 2nd Line / Environments Support Engineer
Company: EPAM
Experience required: 2y
English level: intermediate

The customer is a global firm that invests in multiple asset classes and strategies worldwide.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.

We accept CVs only in English.

Responsibilities:
Maintain event, incident, problem and knowledge management processes
Participate in project activities as part of continuous service improvement
Collaborate with business and technical stakeholders to ensure environment stability
Perform environment monitoring and issues resolution during respective regions’ market hours
Support end-to-end data flows and health/sanity checks of the systems/applications
Ensure platform stability (application work in frames of agreed SLA, notify management/client in case of unexpected behavior)
Ensure issue resolutions happens within agreed RTO
Logs review, data discovery in database tables for investigation of workflows failures
Raise a defect and start pro-active work on resolution when the issue got identified
Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services, etc.)
Support defect fixes rollouts
Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
Be responsible for governance process during issue remediation and post root cause investigation process
Work with Windows and Unix-based applications, organized as a microservices within various containerization tool
Get hands-on experience with on-premise and cloud infrastructure and services

Requirements:
2+ years of experience as a production support engineer
Experience in administrating Atlassian products like Jira, Confluence, Bamboo, Jenkins, Artifactory, Bitbucket (Git)
Experience with maintaining CI/CD process
Experience with source control system
Experience in handling and supporting Confluent Kafka
Understanding of ITIL framework and SDLC process
Knowledge of load-balanced and clustered environments
Experience with batch systems like ActiveBatch, Control-M, AutoSys
Upper-intermediate English level (both written and spoken)
Strong analytical mindset, responsible, multi-tasking, client oriented
Good communication skills
Practical experience with data gathering and processing, data discovery
Bash, Shell, PowerShell (or any other language) scripting skills

We offer:
Competitive compensation depending on experience and skills
Work in enterprise-level projects on a long-term basis
Full-time remote work (you can work from anywhere you are)
Unlimited access to learning courses (LinkedIn learning, EPAM training courses, English regular classes, Internal Library)
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