Position: Junior IT Support Engineer
Company: SoftServe
Experience required: 1y

WE ARE
We are looking for a Junior IT Support Engineer who will do maintenance and troubleshooting of low/moderate complexity of the user desktops, periphery devices (printers, scanners etc.), support of the meeting rooms, involvement in project tasks.

YOU ARE
• A graduate of Computer Science, or a similar area
• Showing diligence, responsible, accuracy, team player, client orientation
• Having professional Certification of Windows 10 MD-100 (desirable)

The candidate demonstrating the following knowledge
• HelpDesk systems (desirable)
• MS Windows OS
• Mac OS X (desirable)
• Basic Linux-like systems administering (desirable)

Experienced in
• MS Office package
• Basic MS Windows Servers administering
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite
• 1 year of general IT experience

Demonstrating such skills & abilities
• English Pre-intermediate level or higher (desirable)
• Troubleshooting skills
• Ability to 'get things done'
• Work using checklists

YOU WANT TO WORK WITH
Your duties will enable you to
• Install and configure workstation software as a part of hiring procedure or • • by individual user’s request
• Support of network and domain user accounts and mailboxes – serve as an escalation point for all related issues and provide advisory and issue-resolving services
• Support of user’s desktop applications – serve as an escalation point for all related issues and provide advisory and issue-resolving services
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
• Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support, and repair services
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off
• Regular or on-demand inventorying of hardware and periphery devices
• Provide IT Resources for Business Trips

TOGETHER WE WILL
• Enjoy in a friendly team
• Show you our casual atmosphere – no dress code
• Enjoy a flexible schedule and working hours
• Grow professionally
• Share many other advantages with you such as an attractive salary, modern office, a package of benefits, language classes