Position: Support Engineer
Company: RaDevs
Experience required: 2y
English level: upper

**About You**
- 2+ years of experience in a similar role in a SaaS or web company.
- High proficiency in coding Javascript- MUST.
- Excellent analytical, troubleshooting, and problem-solving skills with strong hands on experience.
- Accountability for tickets and projects from start to finish with focus on quality and customer satisfaction.
- Strong ability to communicate complex technical concepts in a clear and concise manner (verbal and written).
- Ability to work efficiently on multiple time-critical tasks and prioritize effectively with little guidance.
- Browser Dev Tools Troubleshooting - Big Advantage.
- Proven experience with internet technologies including: Network architecture and terminology, HTML, JavaScript, CSS, SQL.
- Familiarity with API/SDK.
- Knowledge of 3rd party platforms our customers are using, such as: Google Analytics, Adobe Analytics, Salesforce commerce cloud, Shopify - a plus.
- Fluent in English. Additional EU languages are an advantage.
- Willingness to do shift work (full time employment).

**What You'll Do**
- Help customers worldwide from on-boarding phase to long term support, through support portal, chat, screen-share and calls, if required.
- Resolve complex technical tickets and projects and work with the 
- Engineering and Product teams for escalation.
- Serve as the main point of contact and liaison between the CS team and technical teams at Namogoo.
- Solve issues and complete projects within desired SLA while maintaining high customer satisfaction.
- Assist the CS team with feedback collection on improving internal processes and methodologies.
- Develop tools to better support the customer's needs.
- Adapt and innovate in order to constantly improve the customer experience.
- Write documentation for knowledge base, create examples and how-to documents, on a regular basis.