Position: Head of VIP (Gambling)
Company: Traffpeak
Experience required: 2y
English level: fluent

We are a high-tech, ambitious company that launches new projects every six months! We are expanding, developing new markets, and now we are launching new gambling projects. 
This is the best time to join the team and gain invaluable experience in building processes in all areas!

Our team consists of managers with successful cases, experience in launching projects from scratch, launching new geos, successful experience in scaling traffic, and concluding difficult deals. Our values are communication, friendships and personal brands of managers, we attend major local and international conferences to build strong networking.

We are looking for a **Head of VIP with experience in managing an English-speaking team on the outbound line**. Our candidate is a strong salesperson with an analytical mindset.

**Skills:**
 - 2+ years of experience as a sales executive
 - Experience in building a department and planning a team to work on outbound calls
 - Strong managerial skills (ability to control, manage, plan and provide feedback to employees)
 - Good understanding of retention and loyalty programs
 - Knowledge of sales methodology (preferably with cold and warm calls)
 - Strong negotiation skills, ability to sell, persuade, work with objections
 - Experience with various CRM and other tools for automating and planning the work of the department
 - Knowledge of English - C1 is a must
 - Knowledge of French and German will be a plus

**Responsibilities:**
 - Supervising and managing the sales team working with English-speaking clients
 - Training and development of employees through internal and external trainings
 - Active work with each employee of the department, receiving and providing them with feedback, resolving issues related to the employee's comfortable work
 - Customer segmentation and building a bonus policy for these segments
 - Work on improving the loyalty program
 - Organization and improvement of customer service processes and quality
 - Building contact with the client through the call channel
 - Reporting on the work of the department

**We offer:**
 - Flexible work schedule remotely
 - Paid sick leave and vacation days
 - Cool and creative gifts for holidays and important employee events
 - Necessary equipment for work
 - Competitive salary and incentives for your contribution and results
 - Opportunity to participate in internal company events: open negotiations, product meetups, and soft skills training
 - No micro-management, no hierarchy, fast decision-making speed
 - Attendance at top conferences around the world

We are waiting for your resume, which will be reviewed as soon as possible)