Position: email marketing manager
Company: DimDim
Experience required: 1y
English level: intermediate

CRM manager

About the Opportunity
CRM specialist is needed to implement a customer retention agenda for an iGaming
business. Your major responsibility is the timely delivery offers to certain groups of
customers via right channels to get the best out of database management opportunities.
Tasks and Responsibilities
• Taking part in defining CRM strategy and its implementation
• Developing o communication plan across customers’ lifecycle stages.
• Survey and analysis of the customer base
• Delivery personalized and targeted campaigns to right customers and groups of
customers via suitable channels (social networks, email, push broadcasts, SMS etc).
• Cooperation with Marketing and Product teams for agreed actions.
• Identify relevant segments of the customer database and work with them.
• Identify opportunities or insights regarding offers delivery.
• Increase the profitability of product promotions through research, planning and
execution.
• Monitor and improve conversions throughout the customer journey

Requirements:
• At least 2 years of experience in a CRM position within iGaming industry, focused on
customers retention, fostering their loyalty, encouragement, promotions etc.
• Proven track record in running multi-channel campaigns based on an understanding
of

the customers’ habits, needs, preferences etc.
• Analytical skills
• Putting the customers at the center of every decision you take
• Sense of responsibility and self-discipline.
• Attention to details.
• Proactivity and ability to collaborate.
• Flexibility and ability to face challenges creatively

We promise:
• A friendly and fast growing team
• Work in a highly-dynamic and modern environment, self-determined and responsible
work
• Space for creativity, multiple opportunities to contribute to the success of our
company
• Open business culture wherein communication and transparency are greatly
appreciated.