Position: SF Support Engineer with Japanese
Company: Customertimes
Experience required: 1y
English level: upper

**Technologies**: Salesforce, PLM-systems knowledge will be an advantage.

**Working Conditions:**
* Regular compensation package reviews.
* 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 working days of paid sick leave without a doctor's note.
* Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate.
* Support for participation in professional development opportunities (webinars, conferences, training, etc.).
* Regular team-building opportunities, as well as bi-annual company-wide events.
* Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval.
* Free English classes.

**Candidate qualification and experience:**
*1+ years of experience as a Support Engineer (working with CRM).
*Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate or high complexity.
*Experience with pharma/retail/CPG processes preferred.

**Soft skills:**
*Analytical thinker with strong problem-solving skills.
*Demonstrated ability to switch between different types of projects, meet deadlines, handle and prioritize simultaneous requests.
*Excellent customer service and business relationship-building skills required.
*Multiple Salesforce Certifications are a plus.

**English**: Upper Intermediate and higher (participation in on-call rotation, business corresponding required).
**Japanese **(strong requirement): Upper-Intermediate and higher (participation in on-call rotation, business corresponding required).

**Key duties & responsibilities**
*Conducting intermediate to advanced Salesforce Admin functions.
*Actively participate in Level 2/ Level 3 support, including incident resolution and ticketing system updates.
*Coordinate the evaluation, scope, and completion of new development requests.
*Grow the Salesforce.com skill set across the junior support staff.
*Document new solutions and support processes, teaching others, and being a force multiplier within the support team.
*Work with our management team to establish suitable processes to support administrative, development, and change management activities.