Position: Customer Support Engineer (L1)
Company: ELEKS
Experience required: 1y
English level: upper

**ABOUT PROJECT**
Swiss company in commodity trading. We are helping out the customer with various applications that supports their business (chain management, risk management solutions). There are few streams in account: support team, development team, datamigration and knowledge base.
We have now a team of 6 support engineers who are working with different applications (there are around 10 of them) and we are looking for enforcement for customer's main application.

**REQUIREMENTS**
1+ years of professional experience
Problem-solving skills
Excellent communication skills
Ability to isolate and resolve issue
Client orientation
English upper intermediate or higher

**RESPONSIBILITIES**
Register and resolve requests on the help-desk, task management system, chat and telephony system.
Gather all required information from a customer to start issue investigation.
Investigate, reproduce and document customer issue.
Prepare steps/solution how to fix the issue.
Coordinate communication between IT teams and customer.
Performing short live consulting sessions for a customer.
Maintain documentation/knowledge base.
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols.