Position: Email Deliverability Specialist
Company: Erbis
Experience required: 3y
English level: upper

**WHO WE ARE:**

We are Erbis, a full-cycle development team building innovative solutions to help entrepreneurs and enterprises change the world for the better. We are looking for a Email Deliverability Specialist to join our team.

**OUR CLIENT & PRODUCT:**

US-based data-driven business that serves colleges and universities. They help educational institutions drive their success with transparency of data, both across departments on campus and across the higher education marketplace. Our client leverage real-time student record-level data to visualize opportunities and provide analytics that highlight areas for improvement.

**REQUIREMENTS:**
- Great written and spoken English (at least upper-intermediate);
- Experience working on an email provider support position or a similar role;
- Experience resolving and understanding various email deliverability issues;
- Experience working with various anti-spam technologies;
- Good communication skills and stress resistance;
- Ability to multitask effectively.

**TASKS:**
- Managing and resolving various email deliverability issues;
- Communicating directly with our clients to address their problems/issues/questions;
- Analyzing deliverability cases to provide our clients with the best solutions;
- Assisting clients with mailbox warm-ups, DNS settings optimization, and bounce logs;
- Monitoring our own mailboxes, to make sure that they are “healthy”.

**WE HAVE SOME PERKS & BENEFITS. YOU CAN:**
- Choose your working mode and working hours
- Get recharge with paid vacation days
- Get well faster with paid sick days
- Join company parties, cultural, and sports events — due to the current situation on a virtual basis
- Participate in our Bring Your Own Device Program