Position: Account Manager
Company: CEX.IO Labs
Experience required: 3y

You:
— Have a strong experience in growing a portfolio of large client accounts and attending to the needs of individual clients.
— Can develop processes and build the account management function from scratch.
— Enjoy significant responsibility, maintain self-direction, commit to deadlines, and pay attention to details.
— Combine a strong commercial focus with the ability to nurture long-term, mutually-beneficial relationships.
— Find fulfillment in connecting with people, finding solutions, and growing the business.
— The position is remote-fist, so you need to be comfortable communicating with the team online across different time zones.

Us:
— Ambitious and growing team that moves quickly, enjoys experimenting, and values actions over words.
— People with a strong sense of ownership for what we do and open communication style.
— Number-focused, but with the real care for our users and each other.
We look for someone who can:
— Quickly get oriented in the existing client base, identify the vectors of growth, propose an execution plan, and dive into action!
— Demonstrate resourcefulness, creativity, emotional intelligence, and analytical skills.
— Easily work on the intersection of marketing, customer service, and product development teams.
— Develop expertise in the industry specifics and adhere to the company values.
— Quantify the goals and the results of every activity and provide systematic reporting on the progress.

Our ideal candidate has:
— At least 3 years of experience in account management roles.
— Complete understanding of important metrics, like activation rate, retention rate, churn rate, LTV, ARPU, etc.
— Ability to listen, process information, work through scenarios, and come up with high-conviction decisions.
— Impeccable verbal and written communication skills.
— High discipline with time management and organizational skills.
— Working proficiency and the ability to quickly master all relevant software (Intercom, etc.)

In return we offer:
— Challenge to search, attract and build relationships with candidates in global market;
— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration and transparent bonus system;
— Opportunity to work remotely;
— 100% Health Insurance coverage after successful trial period;
— Annual vacation: 18 working days.