Position: Head of VIP
Company: Trueplay
Experience required: 2y
English level: upper

We need you  Head of VIP with experience in gambling to join our team.

⚡️We are looking for a cool  Headof VIP  with experience in gambling to join the team.
🔥We are a gambling company  - a direct advertiser that has been operating on the market for over 5 years. We represent the top brands, during our work we have built trusting and friendly.
relations with partners, we have learned to listen and hear them.
📍Location: Bulgaria (provide relocation) / remote

The Head VIP Manager role:

🔹As well as liaising with VIP’s and customers, the Head of VIP Managers will help deliver the VIP strategy for a number of their bingo brands and deliver on overall targets.
🔹 Candidates must be able to create, build and maintain relationships with VIP accounts and will be required to proactively contact accounts to obtain maximum lifetime value.

Main focus:

🔹A key part of the role will be creating and managing a high performing team of VIP account managers who will be measured across both customer service levels and commercial targets.
🔹The successful candidate will be expected to motivate, develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base
🔹Accurate weekly and monthly reporting, budgeting and focusing on quality of VIP team service provided.

Skills and Experience:
🔹looking for 2-3 years’ experience as a VIP manager or customer support, preferably from within the online gaming industry.
🔹A confident individual with excellent interpersonal skills, the successful candidate should possess both strong relationship and negotiation skills, coupled with keen commercial awareness
🔹The ability to empathise while understanding different behaviour preferences is a must, as is a high level of integrity and agility
🔹You will have a professional approach to work and a real passion to be the very best, taking pride in the products our clients create and deliver
🔹The ability to work flexible hours when required
🔹An additional European language is beneficial