Position: Support engineer for Operations team
Company: Intellias
Experience required: 2y
English level: upper

Predictive maintenance can be used both in real-time and in the long run, leading to cost savings through more efficient asset usage and maintenance based on sensors data.

Responsibilities:

- Take ownership of all our production/near-production environments
- Research, diagnose, troubleshoot and identify solutions to resolve issues in those environments
- Follow procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
- Repairing hardware malfunctions, software issues, and networking problems.
- Communicate with our client in the context of operations management

Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Upper-intermediate+ English
- Proven working experience in enterprise technical support, IT support, or as a technical engineer
- In-depth knowledge of the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills

Why this position:
- Big internationally known client
- Full support and transparency with the client
- Mature team
- Fresh and constantly developing product
- Contribution to product development and its maturity