Position: Senior Support Engineer (Internal Customers only)
Company: Siren Group
Experience required: 3y
English level: intermediate

Do you like to automate routine processes and want to have the freedom to choose your stack and tools? Are you willing to help a fast-growing product company in one of the most interesting and profitable industries in attracting leads? Then welcome to Siren Group!

Siren Group is a digital marketing company based in Switzerland with remote staff across the world. We specialize in generating consistent new business opportunities for medium- to large-size companies, including Fortune 1000s. Our latest venture is HomeBuddy.com, an online home improvement marketplace in the U.S. HomeBuddy offers a great opportunity to work on an interesting, challenging, and constantly evolving project.

Being already a very successful firm with stable double-digit annual revenue increases, we are aiming for even more explosive growth! Our company’s success is delivered by a smart, self-starting, and entrepreneurial team which we are actively growing.

Siren offers a remote and flexible work environment, competitive compensation, benefits, and the opportunity to grow in your career.

We are looking for a Support Engineer to join our Infrastructure and Automation team, which migrates infrastructure to code, automates CI/CD processes, improves the resiliency of our services, and supports company development projects. First and foremost, we are looking for a team player who loves his job. We have a strong technical team, and we are ready to help you develop.

What You Will Be Doing:

Providing customers with 1st line IT support;
Formalization of customer queries in Jira and escalating serious technical issues to the DevOps team;
Following up on technical queries and providing prompt feedback;
Assisting customers with account setup and application installations;
Troubleshooting IT issues by asking customers targeted questions;
Providing customers with step-by-step guidance to resolve technical problems;
Work with Atlassian products;
External and internal systems administration;
Access control and accounts;
Documenting error reports and monitoring performance metrics;
Compiling IT instruction manuals and useful IT support resources.

About You:

2-5 years of experience as a support engineer;
In-depth knowledge of Windows, Linux, and Mac OS environments;
Advanced knowledge of IT software, hardware, and network setup;
Base knowledge of networking technologies (TCP/UDP, NAT/Firewall/VPN);
Extensive experience in resolving customer IT queries;
Proficiency in documenting processes;
Base knowledge of monitoring tools & logging;
Advanced knowledge of Atlassian products;
Ability to think critically;
A very good level of English, at least Upper-Intermediate. Fluent Russian.

Nice to have:

Containerization/Virtualization (Docker);
Experience working with CI/CD;
Experience working with cloud platforms;
Base knowledge of git.

What We Offer:

We have different perks and benefits, but we also can offer you a supportive work environment powered by a fantastic team!
Competitive compensation according to your skills, experience, and professional accomplishments;
Generous paid vacation, sick leave, and paid holidays;
100% remote work, allowing working and traveling;
Flexible work hours, when it is convenient to plan your working and personal time;
Work in one of the most dynamic and fastest-growing industries;
Ambitious and challenging tasks with a high degree of responsibility and independence;
Multicultural environment;
Supportive, friendly, and professional team, which you can always rely on;
An allowance program for compensation of expenses for wellness and the home office;
Paid training (school, events, conferences).
If this sounds like you, we should talk!