Position: Delivery Operations Manager
Company: Dev-Pro Talent
Experience required: 3y
English level: intermediate

We are looking for a skilled Delivery Operations Manager to join our company, drive company growth and transformative changes by coordinating processes and improving operations of various teams within an organization. While reporting to the Chief Technical Officer, you will closely work with Delivery Managers, HR, IT, facilities and other departments, putting into action your management and communication skills. What is there for you:

• Navigate company delivery function
• Drive transformation initiatives to support company growth
• Initiate and influence changes in almost all company functions (Recruiting, HR, IT, etc)
• Coordinate processes in the company with over 550+ specialists on board
• Dive deep into the internal processes and influence them at the company level
• Work in a high-load environment that moves towards implementing data-driven decisions

Qualifications and experience:
We expect you to have at least 4 years of experience in project management or similar roles and Upper-Intermediate-level of English. The ideal candidate is a quick learner with a strategic and analytical mindset who can not only help with operations but also take leadership on special initiatives when needed.
Key responsibilities:
• Participate in defining priorities and strategic plans for delivery organization, set goals and monitor their completion
• Manage budgeting process and cost controls
• Be in charge of resource planning and allocation (bench management) and cross-project resource re-allocation
• Manage client satisfaction surveys, coordinate planning of actions and follow ups
• Collaborate with sales on the pipeline forecasting and allocation of delivery resources for sales support
• Drive interaction and prioritization with recruitment on open positions and new deals start
• Coordinate with HR on training programs, ESAT, attrition programs
• Coordinate with IT and Facilities on equipment and space needs
Our benefits:
✅ Professional and personal growth: ability to shift your career path, access to English courses, online training programs, webinars, and workshops
✅ Healthcare: healthcare medical insurance and healthcare kit (gym, sports nutrition etc.)
✅ Fun online activities and team-building events
✅ 18-20 paid time-off days per year, 5 absence-due-to-illness days and 21 days of extraordinary medical leave per year
About Company:
Dev.Pro is a US-based outsource company of people who value high ethical standards and have delivered superior software products since 2011. The rapid growth of the company brings more development opportunities for our specialists, which is key to delivering an exceptional experience to our clients.