Position: Delivery Unit Manager
Company: Sigma Software
Experience required: 3y
English level: upper

You will be responsible for efficient management of dedicated pool of experts assembled into multi-project delivery unit dedicated to one client.

Working in a tight cooperation with Project Managers and under guidance of an Account Manager/Senior Project Manager, you will be constantly focused on tracking the satisfaction and quality level of delivery, introducing required correction, preventing/resolving conflicts by building up and implementing evolutional improvements strategies.

Main areas of attention will be:

Manage employees currently in the workplace and determine hiring needs based on each project requirements
Strive to achieve optimal utilization of all the employees available at any point in time making sure that the experts required for a project are obtained as per requirements, utilized optimally, and accounted for in terms of time and effort
Follow clear model of business goals fulfillment that include but are not limited to: headcount growth, utilization, internal customers’ satisfaction, and personnel professional growth dynamics
Control quality of works done by the subordinate teams and their conformity with quality norms adopted by the company and client, and also cooperate and collaborate with quality management and project management office to provide feedback and constant improvement of the utilized processes.

CUSTOMER
Our Swedish customer owns a large enterprise document management platform. The product is widely used in private sectors and constantly evolves and develops.

RESPONSIBILITIES
Control of preparation and maintaining key project documentation, such as project charter, PM plans, etc.
On a high level, control the work being executed by the team, make sure the progress is as planned
Participate and arrange internal demos, arrange usability reviews, etc. to personally make sure the quality is according to requirements
Make sure TEX (technical excellence) requirements and practices are in place, check reports about TEX status, make sure gaps (if any) are reasonable
Interview potential candidates to open positions, make summaries and recommendations of further steps
Ensure and keep track of team members’ motivation, assess and influence team performance, manage team conflicts
Plan risk management procedures, identify, register and follow up risks. Define the most appropriate response strategy and CAPA. Properly and proactively communicate risks/issues
Manage 3rd vendors and suppliers, freelancers, service providers. Plan procurements, control the budget and their delivery
Immerse into escalated issues and conflicts, identify their root causes and eliminate them, support PM in resolving the issues
Plan, set up, and control key performance indicators, identify deviations and their causes, influence the causes to get projects to targets
Review and make suggestions to mentees’ personal development roadmaps, make appropriate suggestions to help them achieve their goals
Actively participate in company personnel growth and development. Support employees in achieving their self-development goals, help with assessment of skill gaps, suggest appropriate options to develop required skills

REQUIREMENTS
Experience of working as a Project Manager in IT area for at least 4 years
Understanding of software development life cycle
Deep knowledge of project management methodology, tools, and techniques
Strong analytical and problem-solving skills
Experience in people management practices: coaching and mentoring, team and conflict management, team motivation, and team building
Experience working with requirements, risk management
Experience in communication with customers
High level of self-organization, attention to details
Tactical Planning and leadership
Strong communication and presentation skills
At least Upper-Intermediate level of spoken and written English