Position: Chief Customer Officer
Company: Blackthorn Vision
Experience required: 5y
English level: fluent

This an exciting and unique opportunity to become a part of the Blackthorn Vision professional team

Requirements:
At least 5+ years of management experience in IT outsourcing industry in Ukraine;
3+ years experience in Marketing area including lead generation, email campaigns, marketing collateral development, creating an ideal customer profile, etc;
3+ years experience in Sales and Customer Engagement areas including proposal development, negotiations, contract sign-off, and account management;
Problem-solving and analytical skills to interpret sales performance and market trend data;
Knowledge of business and management principles involved in strategic planning;
General knowledge of SEO;
Proven success with sales, and demonstrated knowledge of sales process;
Advanced English knowledge (excellent oral and written communication skills).
Soft Skills:
Team management and leadership skills;
Team player;
Perfect presenter and speaker;
Result-oriented and open for constant improvement search;
Able to multi-task, and meet deadlines;
Excellent research and analytical skills.


Responsibilities:
Oversee marketing and sales teams focused on lead generation and new customers engagement;
Build one team and organizational function that would unite sales and marketing activities;
Increase Blackthorn Vision’s brand awareness among targeted customer profiles;
Lead business development activities and oversee sales pipeline;
Establish and monitor team’s KPIs, provide monthly reports and analysis to C level team;
Establish a smooth customer journey starting from initial contact to contract sign off;
Define and implement sales and marketing strategy on company level, choose priorities and plan activities accordingly;
Monitor industry trends and adjust company’s sales & marketing strategy so that it is in line with market needs and company’s capabilities;
Oversee and conduct yearly CSAT surveys, analyze gathered feedback and develop action items for improvements.