Position: Application Specialist
Company: Cloud Works
Experience required: no_exp
English level: upper

The goal of the Application Specialist is to correctly manage the retailer’s Teamwork Applications (point-of-sale and back-office system, which we call Cloud Headquarters). The  system should be set up in order to achieve frictionless commerce in line with the retailer’s  desired functionality. 

Purpose 
Teamwork is extremely flexible in how retailers can use the platform. A retailer explains what  goal they are to achieve, and it’s the Application Specialist’s responsibility to set the system to achieve their goal. 

The End Result 
The valuable end result is all Teamwork environments (CHQ, Mobile Apps, etc.) correctly set up to achieve the retailer’s ideal setup. 

Team 
The Application Specialist is part of a team consisting of the Client Success Manager and the  Project Manager. The Application Specialist reports to the Client Success Manager and works  closely with them to set up a retailer.  

Summary 
The Application Specialist needs to have a strong understanding of how Teamwork’s system works and can be managed. They should be technically curious and skilled. They should  understand basic retail operations.  
They are responsible for the retailer being “set up” on Teamwork’s CHQ, POS, and any other  relevant application. 
Teamwork’s feature set and flexibility is immense, and it’s the Application Specialist’s job to translate all Teamwork’s capabilities into correctly configured environments. 

English - upper intermediate and higher