Position: Senior Business Analyst (Workforce management)
Company: DICEUS
Experience required: 3y
English level: upper

About Project: Our client is a leading telecom and contact center solutions provider. Operates in middle East and has a big and complex WFM (Workforce management) system for contact centers. Project goal is to adapt this WFM system for the retail domain. First step is a discovery phase to find the competitive solutions, to analyze retail processes, to understand what modules of the current system can be reused and what should be developed from scratch.

**Responsibilities:**
-Product research 
-Competitor analysis 
-Requirements' preparation 
-Communication with client

**Requirements:**
-Deep knowledge in Workforce management 
-Deep knowledge in retail 
-Strong analytical skills and strong soft skills 
- English - Upper intermediate and higher
- Product research experience will be plus 
- Experience of work with Arabian market will be plus

**We offer:**
• Remote work
• Flexible work schedule
• Equipment for work
• Paid vacation (18 business days) and Statutory Holidays
• Paid sick leaves (10 business days)
• Non-paid days-off (10 business days)
• Professional growth and development opportunities
• Free English lessons