Position: IT Support Engineer
Company: Raiffeisen Bank
Experience required: 2y
English level: intermediate

**What to do:**
• ensure efficiency and stability of systems
• participate in the optimization system
• promptly respond to IT incidents
• installation of updates, monitoring of software complexes
• monitoring and alerting at infrastructure and business metrics level to react quickly and prevent issues for end users
• handling issue tickets from L1
• deep diagnostics of the issue with monitoring, logging and tracing tools
• classification of the issue on infrustructure and business classes
• resolving typical issues with procedures and tools described in workbook
• closing issue ticket for resolved issues setting root cause for future analysis
• quick forwarding of unresolved issues on appropriate L3 specialist
• growing workbook for typical issues at L1 level to detect/handle issues better in the future


**What we need:**
• knowledge of banking processes and technologies good technical background
• high level understanding how cloud infrastructure works
• high level understanding how distributed systems work
• SQL knowledge (basic)
• strong problem solving mindset
• Operation Systems: Linux (CenOS\RedHat)(basic), Windows (basic)
• BPMN (nice to have): Camunda
• Security: Vault (basic)
• Monitoring & logging: Graphana, Kibana
• Bug Tracking System: Jira
• Quality focus, willing to drive improvement of the automated testing pipeline

**What we offer:**
• Join a large international company that gives possibility for professional and personal growth
• Involvement in challenging, large-scale and diverse projects which have impact for the customers
• Knowledge sharing with colleagues from abroad (strong IT community including 14 Raiffeisen Group Banks)
• Competitive salary
• Official employment, 28 days of paid vacation
• In-company events and involvement into social projects