Position: Junior IT Support Tech
Company: Product Madness
Experience required: 1y
English level: upper

Company Summary

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity



Role PurposeThis position is part of Global IT Service Delivery group. The candidate will be responsible for assisting the team with all Onsite Service Delivery support requests as well as working in conjunction with the various division within IT; such as Engineering or Project Management.This ideal candidate will possess the necessary skills to act as mid-tier escalation resource and deliver prompt troubleshooting and solutions per established Helpdesk procedures. The role requires advanced IT Systems Engineering skills to diagnose and resolve infrastructure/end user related anomalies. Assists with maintenance of servers and networks related equipment; is motivated, hands-on team-player who can prioritise and manage time and projects effectively.

Requirements

Experience & Qualifications

•Position requires a degree in Computer Science, Systems Engineering or a related field, or an equivalent IT tertiary qualification

•At least one year of Information Technology/Network/System Administration experience or its equivalent

•Microsoft Certified IT Professional (MCITP) preferred

•Experience with managing Mac computers in a corporate environment a plus

•Knowledge of Microsoft desktop operating systems and Office applications required



Role Responsibility

•Actively engage and work with staff to resolve aging tickets and maintain a low open ticket count in support queues

•Provide 2nd level support for all aspects of corporate PC/Workstation, software and mobile services•Responsible for advanced administration of user accounts in Active Directory and various other business applications/ systems

•Assist with the setup, testing and deployment of new systems and technology solutions

•Works closely with the various IT departments to ensure exceptional customer service for all support needs. Resolves issues in a timely manner and enters resolution into the Service Centre tracking system as needed

•Help to develop new and maintain existing documentation related to IT processes, procedures, and policy; Help to ensure existing documentation is current and followed; May be required to provide training for new and existing staff as new documentation and processes are introduced

•Assists in IT Operations project management; assist IT Management with daily and routine tasks which includes monitoring of all ticket queues; ensures that tickets are responded to and assigned to a specific Support Engineers in a timely manner; high priorities are handled according to SLA

Benefits

Why Aristocrat?

•World Leader in GamingEntertainment

•Robust benefitspackage

•Global careeropportunities



24 Paid Vacation Days and Additional Days Off
Paid Sick Leaves
Learning & Development
English Classes
Comfortable Office Location
Office Wellbeing
Team Building
Travel: Business Trips to UK
Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
Career Path and Mentorship Program
Parental Leave: Maternity and Paternity Leave
Referral Program: Active Program with Great Bonuses
Relocation Support
Performance Review and Bonus
Medical Insurance and Sport Activities Compensation