Position: Salesforce Service Cloud
Company: AMTOSS
Experience required: 3y
English level: upper

Bouclair Israel is the ecommerce division of Bouclair, a successful and established Canadian retailer. Bouclair is a 50-year-old company, privately owned and very profitable. We sell beautiful products for the house and our website reaches millions of Canadian every month.

**Who we are? **

Bouclair Israel is the ecommerce division of Bouclair, a successful and established Canadian retailer. Bouclair is a 50-year-old company, privately owned and very profitable. We sell beautiful products for the house and our website reaches millions of Canadian every month.  

**Knowledge / Skills requirement:**

•	4+ years of business systems administration and/or management, including Salesforce Service Cloud;
•	Systems delivery / project management experience including requirements gathering, analysis, design, testing, deployment, training, and delivery;
•	Collaborate with cross-functional, virtual teams and stakeholders;
•	Provide verbal and written communications to technical teammates and Sales and Marketing teams/leaders;
•	Experience with marketing automation systems (Marketo, HubSpot, salesforce marketing cloud / Pardot) is a plus;
•	Salesforce certification: Administrator, Advanced Administrator;
•	Experience with Salesforce Communities and Lightning experience preferred;
•       English (written and spoken) – high level;
•	Apex knowledge is a must.

**Responsibilties:**

•	Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builder, validation rules, approvals, dashboards, reports, etc.;
•	Driving the innovative use of Salesforce.com as a productivity tool and business platform;
•	Interfacing with end users to understand feature requirements and/ or address support issues;
•	Maintaining & enhancing visual layouts, process builder and business logic to enhance business processes and improve user experience;
•	Deploying Salesforce meta-data between non-production and production environments using appropriate tools;
•	Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures;
•	Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels;
•	Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce based solutions;
•	Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications;
•	Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform;
•	Creates support documentation and procedures;
•	Mentors and trains junior team members as well as training peer team members to address skill gaps.

**We offer:**

•    24 working days of vacation;
•    Paid sickness leave;
•    Official Ukrainian holidays are non-working days;
•    English courses;
•    Pleasant family atmosphere and minimal bureaucracy;
•    Comfortable working environment;
•    Highly professional colleagues;
•    Tax compensation;
•    Accounting support.