Position: Customer Experience Manager
Company: Mobichord
Experience required: 3y
English level: fluent

Job Responsibilities Include:

·   Provide support to customers: respond to inquiries relating to mobile device activation, configuration, and service issues;
·   Process requests and orders for mobile device procurement and service provisioning using Visage and carrier systems;
·   Diagnose and resolve customer technical issues with their phone service;
·   Maintenance of user and device data in Visage systems and carrier portals;
·   Development and documentation of operational processes relating to the position. 


 Qualifications and Skills:
·   Relentless focus on quality and providing an exceptional customer experience;
·   Experience providing technical support in a phone-based helpdesk setting;
·   Experience with US-based wireless carriers and systems is a significant plus;
·   Proficient with Microsoft Office and Inventory Management systems;
·   Proficiency with Microsoft Excel (highlight relevant experience in application response).

The ideal candidate is meticulous and understands the importance of delivering a great customer experience by getting things right on-time every-time.