Position: Community Specialist for CleanMyMac
Company: MacPaw
Experience required: 2y
English level: fluent

CleanMyMac is MacPaw’s catch-all cleaning software. It scans the entire macOS, removes junk and malware, and brings a Mac back to its original fast performance. 

We are the leader in the Mac cleaning utility market and make our product with care about our users. 
One of our current goals is to strengthen the community support, maintain prompt communication with our existing and potential users and respond to their feedback in time.

That’s why we are looking for an **experienced Community Specialist** who will act as the voice of the product and help us remain the brand that is trusted by millions of users around the world. 


**In this role you will:**
- Create and manage the processes for effective interaction with the community and potential users (from scratch)
- Drive and lead conversations regarding CleanMyMac related topics in online communities across different platforms (Quora, Reddit, Twitter, etc.)
- Analyze incidents that users may face and provide actionable recommendations to solve their problems using the product
- Identify potential opportunities and solutions to improve CleanMyMac brand position and implement them 
- Collaborate with the SMM specialists, designers, copywriters, and others


**Skills you’ll need to bring:**
- Fluent English 
- 2-3+ years of experience as a Community Specialist 
- Basic understanding of how digital marketing works
- Able to write clearly, simply, and with empathy
- Proactive, responsible, and fast learner
- Love to help others and resolve any issues in a respectful manner 


**As a plus:**
- Experience with Mac platform/software
- Knowledge of Google Analytics
- Background in customer support service


**What we offer:**
**- Hybrid work model**
It’s completely up to you to decide whether you want to work remotely or in the office. However you decide to mix it up, the office is always open in a co-working mode following all health safety measures.

**- Your health always comes first**
We guarantee Covid-19 insurance starting on your first working day. After you complete your trial period, we cover 100% of the medical insurance cost for you and 50% for your dependents. We also cover dental, massages, and offer a 50% refund for psychotherapy.

**- Flexible working hours**
You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.

**- Office designed for people (and pets)**
Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation fitness and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).

**- Space to grow both professionally and personally**
Whatever your dreams and aspirations are, we got you. Generous education budget, annual development reviews, free English and public speaking classes, and regular tech talks. We also offer personal coaching with organizational coaches. 

**- Teams we are proud of**
We build honest, transparent, and reliable relationships within teams. Every Macpawian is able to improve processes and implement their ideas. We encourage honest and constructive feedback and provide training for Macpawians on giving and receiving feedback.

**- Time-off policy that actually covers life’s needs**
20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on what you are passionate about and it's not a MacPaw Core Business), personal time day-offs designed to help you take care of important matters in your personal life, parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw. 

**- Cafe and fresh daily lunches**
There are plenty of yummy options for everybody. But… You *have* to try our ricotta cakes. Seriously. They’re unbelievable. 

**- Join social initiatives with MacPawCares**
MacPaw participates in numerous charity projects across many fields, and you are welcome to jump in and spend up to 3 working days per year making the world a better place.