Position: IT Helpdesk Manager
Company: INFUSEmedia Ukraine
Experience required: 3y
English level: upper

At INFUSEmedia, we are proud to be one of the fastest-growing companies in the USA. Our clients consist of large international companies, including Microsoft, Google, Lenovo, HP, Oracle, IBM, Cisco, Intel, Samsung, Panasonic, Vmware, Red Hat. We have over 500+ employees across the USA, Ukraine, Great Britain, and other countries. We strive to attract and hire only the best talent because we recognize that our employees are our most valuable asset. Every year, we progress in all key areas, and we are not stopping anytime soon. You will be part of a cross-functional team that transforms our digital capabilities. 

   ** Tasks: **IT & Helpdesk Manager will be responsible for the day-to-day management, onboarding, and user support of our overall infrastructure, primarily in our Microsoft Azure Active Directory and Google Enterprise ecosystems.

**Responsibilities:**
- Administration of the company's Google Workspace and Azure including VMs, AVD, VPNs, and other deployed applications;
- Securing data from unauthorized access;
- Assist with Azure and other cloud environment implementations via Admin portal, PowerShell, or other scripting tools (e.g. Bash, Python, etc.);
- Propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems;
- Run usage and audit reports;
- Participate in developing and maintaining internal user and technical documentation;
- Collaborate with several teams including other IT & Helpdesk managers, project managers, developers, and recruiters;   
- Other duties as assigned.

**Requirements:**
- **Excellent verbal and written communication skills**;
- Experience in **administration of Azure Active Directory**;
- **Experience in IT Helpdesk services**;
- Understanding of enterprise networking including VPNs, Firewalls and PBX systems;
- Understanding of IT security, high availability and disaster recovery concepts;
- Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
- The ability to multi-task and work across a range of projects with various timelines and priorities;
- Ability to work independently or in a group environment;
- Self-starter and capable of working effectively with interruption;
- Must be able to work flexible hours (nights/weekends) as needed;
- **English - excellent verbal level + technical documentation.

**What We Can Offer You:**
Competitive compensation based on your experience and skills. 
Consistent monthly payment based on invoices (payments are made via EFT, Payoneer or PayPal).
Remote working from 14:00 to 23:00 (Kyiv time ), including a one-hour break.
Supportive work/life balance, and paid vacation and sick leave. 
Opportunities for professional and career growth and development. 
Opportunity to use modern approaches and tools to solve business problems.

To learn more about INFUSEmedia, visit our website to view our vacancies and career opportunities: 
https://infusemedia.com
https://www.facebook.com/InfuseMediaUkraine/
https://www.instagram.com/infuse_media_ukraine/
DOU: https://jobs.dou.ua/companies/infusemedia/