Position: Engagement manager
Company: Infopulse
Experience required: 3y
English level: upper

Responsibilities for Engagement manager position will include (but are not limited to):
 
•	Hold end-to-end responsibility for client relations including the following:
o	Ensure client satisfaction and manage client expectations
o	Promote Infopulse positions inside client organization to develop fruitful “win-win” cooperation between the companies
o	Process all issues and escalations from the client side if any 
o	Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
o	Control contracting and invoicing process 
o	Be responsible for P&L regarding accounts
•	Participate actively in pre-sales and business development activities:
o	Manage bidding process
o	Participate and hold meetings and presentations to win new clients
•	Perform supervision over projects and deliveries portfolio:
o	Ensure effectiveness of delivery process including proper usage of methodology and tools in  outsourcing team
o	Process issues escalated by the team
o	Be responsible for proper reporting
•	Manage outsourcing team:
o	Be responsible for delivery team staffing according to client needs
o	Perform regular evaluation of  team members including salary revision
o	Ensure people management and promotion from Infopulse side
 
Successful candidates should correspond to the following required competencies / skills:
 
•	Proven successful experience (5+years) in managing deliveries and/or projects in System integration and/or Software development/integration areas.
•	Good understanding of project management, IT operation and software development processes
•	Good understanding of Microsoft stack technologies
•	Good understanding of Cloud technologies (Azure, Office 365 is preferable, AWS is desirable)
•	Strong communication and presentation skills
•	Advanced leadership and people management abilities
•	Proactive, result oriented personality, ability to think broadly
•	Strong commitment to producing business values for both Infopulse and the clients
•	Fluent English (German or French would be an additional advantage)