Position: Application Support Engineer
Company: GlobalLogic
Experience required: 2y
English level: upper

Must have:
•At least 1 year of experience as a Support Engineer/Analyst
•Experience of working with desktop and web applications
•Basic knowledge of SQL
•Basic understanding of client-server technology
•Strong analytical and problem-solving skills, ability to learn fast
•Upper-Intermediate English

Nice to have:
•Experience with DevTools, Postman
•Ability to allocate an issue, investigate it and present the clear and correct bug report to the development team
•IT Service Management knowledge
•ITIL certification will be a huge plus

Responsibilities:
•Triage incoming requests from the Customer portal and internal teams;
•Create bug reports for the dev team;
•Produce documentation for the Knowledge Base: self-service guides, FAQs, known issues, etc.;
•Communicate and collaborate with the BA, client Product Management team, and local cross-functional team


We offer:
•Enjoyable recruiting process
•Prfessional and career growth opportunities 
•English/Spanish language courses, health insurance 
•Competitive compensation
•Flexible working hours, plenty of vacation time, and paid sick leaves
•Comfortable office space in the center of Kyiv with modern equipment and comfortable working places
•Friendly team and a nice environment, regular team-building parties 

Description:
The Client is a UK company, providing to market business intelligence for mainly the pharma industry. The core of the product is a data platform containing 10+ years of client experience on the market and giving decision-making support over it using ML and other intelligent approaches. The client is in the era of technological transformation and wants to migrate the Data platform to the Amazon cloud and build redesigned and refreshed product apps over it.