Position: Account Delivery Manager
Company: OpsWorks
Experience required: 3y
English level: upper

Hi everyone!

We are looking for an **Account Delivery Manager.**

**What do we do?**
**OpsWorks Co.** is a Trusted AWS Partner Advanced Tier Services with a head office in the USA specializing in DevOps integration for companies of all sizes and fields. At OpsWorks Co. we strive to help our clients build scalable and easily manageable IT infrastructures. As a DevOps service provider, we have optimized infrastructures for 100+ clients from the U.S. and EU over the past 6 years.
 
**It is a full-time, fully remote, and long-term cooperation opportunity.**
 
**What professional skills are important for us?**

- 3 years of experience in a managing role in the IT field;
- 3+ years of experience in account management or/and IT service delivery and client management;
- Technical background is a must; 
- Strong service/client-oriented attitude, focus on an outcome;
- Deep knowledge of DevOps methodologies, tools, and technologies is highly desirable;
- Excellent communication skills, both written and verbal;
- Experience in delivery/account management, including planning, execution, monitoring, and controlling projects, as well as risk management and change management;
- A solid understanding of IT infrastructure, systems, and software, as well as DevOps methodologies and tools, for understanding and overseeing the work of the team;
- Strong analytical skills for analyzing complex data, identifying trends and patterns, and making data-driven decisions; 
- A strong customer service orientation, with the aim of ensuring customers satisfaction;
- Flexibility to changing situations, the ability to manage multiple tasks simultaneously, and the ability to work under pressure to meet tight deadlines;
- English - Upper-Intermediate/Advanced. 

**What will you do?**

- Managing the client relationship, understanding their business needs, and ensuring that the IT solutions and services delivered meet their expectations; 
- Monitoring changing clients’ needs and proactively offering the right solutions out of the full spectrum of services available;
- Engaging in the pre-sales process and discussion with clients to build the optimal delivery engagement and/or solution offer that would meet both clients’ goals and the company’s commercial interests; 
- Overseeing the project delivery process, from scoping and planning to execution and delivery;
- Managing the DevOps team, ensuring that team members are working effectively, and resolving any conflicts that may arise;
- Monitoring the performance of the DevOps team, identifying areas for improvement, and implementing strategies to optimize team performance;
- Performing quality control on the project throughout development to maintain the standards expected;
- Identifying and managing project risks, ensuring that risks are minimized, and developing contingency plans in case of project delays or other issues;
- Communicating project status, issues, and risks to the client and other stakeholders; 
- Driving continuous improvement within the DevOps team, identifying areas for improvement, and implementing process improvements to increase efficiency and quality. 

**Nice to have:**

- A blend of technical, leadership, communication, and customer service skills; 
- Experience and strong commercial understanding, ideally within the IT Outsourcing industry;
- Experience in working with AWS infrastructure. 

**We offer:**

- Opportunity to learn new technologies in an innovative industry;
Plenty of responsibility and freedom in choosing technological solutions;
- Appreciation and honest/open leadership style;
- A friendly team of experts who inspire and support you;
- Self-education support (access to a premium subscription to Safari Books Online, etc; paid attending professional conferences and meetups);
- Corporate English lessons with a native speaker;
- Flexible schedule;
- Paid vacation (21 working days per year);
- Paid sick leaves; 
- Compensation is negotiable, based on experience.

**Conditions:**
 
Is there a trial period, and how long does it last? – 3 months.
Overtime, how often, paid? – There is no overtime.
What is the work schedule? – Flexible (with the ability to join meetings in the PST time zone)

**Process:**

Is there a test task? – No.
Will the interviews be in English? – Yes.

**How many interview stages are there?**

Interview with a recruiter – 30 minutes;
Interview with CEO/ CTO – 1 hour;
Interview with HRD (optional) -30 minutes;
Job Offer.


**We are a small but very diverse team. We are not looking to expand or hire aggressively because we prefer to give new employees the time to become an organic part of our team. 
Apply, and we look forward to meeting you and hopefully working with you soon!**