Position: Customer Success Manager
Company: inVerita
Experience required: 3y
English level: fluent

**Requirements:**
• Bachelor's degree and 4-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management;
• Possess strong phone, written and verbal communication skills with excellent presentation skills;
• Confident, high energy, self-motivated and a true team player;
• Experience working with senior and executive level customer contacts;
• Demonstrated ability and desire to work and excel in fast-paced environment;
• Excellent multitasking and project management skills;
• Understanding of Internet and web applications with a desire learn new technologies;
• Ability to understand and articulate;
• Must possess a proven understanding of PDLC,; prior experience in IT is required;
• Well-organized, with a high attention to detail and ability to prioritize.

**Duties and responsibilities:**
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;
• Work with customers to ensure they are leveraging effectively and finding value in our services;
• Become an expert in and educate in best practices of our services;
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues;
• Be a customer advocate while capturing customer feedback and reporting requests to Customer Success Director;
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;
• Maintain a revenue base by managing account retention and renewal;
• Drive upgrade revenue through increased product adoption and increased usage.