Position: Account manager
Company: Saphira Agency
Experience required: 3y
English level: fluent

All services are produced in-house and provide modern growing businesses (primarily in English-speaking markets) a consistent, convenient, and cost-effective service allowing them to punch above their weight against better-resourced competitors.
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
Responsibilities:
Expand the relationships with existing customers by providing solutions
Maintain and develop relationships with existing customers via telephone calls, chats, and emails;
Be a link in communications between our customers and internal teams
Be responsible for keeping clients satisfied
Communicate with clients in English
Keep long-term relationships with clients
Be tolerant and respect our key clients
 
Skills
 
Outstanding interpersonal skills – excellent presenter and confident at communicating at a senior level including facilitation
Experienced networker and relationship builder 
Organizational skills and attention to detail
Good stress management 
Autonomous - taking ownership and responsibility 
Driven by change through teams 
Financial acumen: reporting and forecasting 
Resource allocation and planning
Flexible – the ability to adapt at the moment and be responsive to change
Creative and dynamic – think outside the box, challenge the norm
Ability to work in a team 
Ability to see projects through 
Computer literate 
Advanced English
 
Requirements
 
Significant (3+years) experience in the same position - work experience in marketing agencies
Strong marketing thinking and understanding of the communication disciplines
Exemplary client service skills with the ability to maintain and extend client relationships
Excellent time management, numeracy skills, and attention to detail
Well-developed interpersonal skills and experience in interacting with senior stakeholders
Fluent, clear, and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others

Benefits of working with us: 
24+5 calendar days paid vacation and 100% paid sick leave
Be part of a truly international team 
Practical talks and business insights by company owners 
Funded learning programs to improve or learn new job skills 
English language courses  
Enjoy regular corporate events and parties at the city’s most exclusive venues 
More smoothies, tea, and choice of coffees than a Californian Starbucks 
Fruits, cereals, and snacks galore
Thrash the Chinese Olympic team by practicing your table tennis skills 
Pet-friendly Friday’s 
Inhouse barbershop, manicure. And much more to come!  
 

So, let’s move on together! Send us your CV and join our team!