Position: Managed Services, Level 2 Production Engineer
Company: Alcor
Experience required: 3y
English level: intermediate

What You Will Be Doing
● Perform application incidents analyses in preproduction and production environments, including detailed root cause analyses and reports preparation for the solutions developed by the Company.
● Execute management of preproduction and production environments ensuring safe day-to-day operations and be ready to develop, create and operate extra tools or services whenever required.
● Execute the preparations for production operations and following maintenance of the production environments. So ensure accurate operations as well as provide control that all actions are done in a documented way.
● Perform validation of requests received from development and TAM(Technical Account Management) teams as part of the operational process. Promptly highlight as relevant, any key issues and/or risks.
● Document the setup of production environments in order to build a safe and reliable knowledge base.
● Be a technical expert on Company products deployed on production platform.
● As a Level2 expert you will have a key role to identify and implement practices, skills etc to deliver constant improvement. Quality Assurance, coaching and mentoring form a key part of this role.
● Report implementation, configuration, and testing progress to the Team Lead as required.
● Liaise with the L3 development, infrastructure, TAM, Customer Support teams to ensure the delivery of the end-to-end SLA for Company managed solutions;
● Participate in OnCall duties to ensure uninterrupted operations of production environment


What We'll Expect From You

Knowledge & Experience
● Strong experience with Unix (preferably Ubuntu), including scripting (shell, etc).
● Strong knowledge of networks, network protocols, setup of the network elements
● Strong experience with operations of multi-tier software systems.
● Strong and hands-on experience with troubleshooting process to detect exact, proven root cause of the incident which occur.
● Must-have skills for managing a virtualized environment(dockers experience is highly welcomed)
● Good knowledge of generic SQL database concepts and operations.
● Experience with the execution of universal troubleshooting practices, analyses of complex technical issues.
● Experience with preparation of root cause analyses and incident report documentation


Practices and technologies, tools we are running and interested to be known by candidates:
● Managed Services
● AWS
● kubernetes
● docker
● saltstack, ansible, terraform
● git, github
● Ubuntu
● Jira, Confluence
● TLS/SSL protocols
● IaC/Infrastructure as Code


We offer:
● Medical and dental insurance;
● Flexible schedule;
● Kyiv/Chernihiv. Ability to visit office on demand
● Official weekends and holidays according to Ukrainian legislation;
● 20 business days of vacation per year;
● 5 business days of paid sick leave per year:
● Local and foreign business trips to Paris as may be required by the Company.