Position: Event Operations Manager (Team Lead)
Company: Tango Me
Experience required: 3y
English level: fluent

Team : The Event Operations team is part of the LiveOps & CRM Monetization department at Tango

The Event Ops team assists with executing monthly LiveOps revenue and user engagement activities. Its main focus is delivering content driven events and ensuring smooth live operations during out-of-office peak hours with the objective to grow our engaged user base and revenue

The work includes

Coordination and communication of planned events, hands-on coordination for small and large scale tournaments, leaderboards, leagues, etc
On-call shifts to monitor revenue health and assist in mitigating incidents through user communication and live operations trouble-shooting
Responsibilities

Coordinating content (streamer) driven events hands-on with individual users and user segments
Executing events during out of office hours and ensuring smooth and successful operations and user journey during events
In-app promotion management: setting up and executing events, promotions and customer facing communications through a host of marketing tools
On-call monitoring and support during live customer-facing incidents at scale
Identification of specific actionable growth opportunities through event ops and monetization activities
Schedule and coordinate the shift schedules of team members
Create training and process documentation needed for effective operations within Event Ops
Quality assurance of team activities + training of team members
Monitor team KPI performance and impact
Requirements

4+ years experience in KPI driven B2C organization
2+ year experience in direct 1:1 communications high value end customers
1+ year experience with segmented large scale segmented user communications (email, sms, banners, push, etc) and standard back-office tools is a plus
1+ years working with KPI reports, KPI objectives, etc
A bachelor’s degree, preferably in Exact Science or Economics
Advanced technical skills, including MS Office
Fluent level of English is a must. Any additional language is a plus
We offer:

International company with several office locations around Europe. Kyiv, Vinnytsia, Limassol, Tel-Aviv, Warsaw;
Competitive salary
A professional environment with great people to work with
Medical insurance
Opportunities to make a difference, to develop and grow
Your opinion matters. You are encouraged to contribute to the processes in the team
Comfortable office