Position: Site Reliability Engineer
Company: Yael Acceptic
Experience required: 5y
English level: upper

Responsibilities:
-Provide reporting metrics, shared with upper management, regarding the technical aspects of our "Raving Fans" initiative;
-Dealing with sev1/sev2, deployments;
-Track remediation of issues that have impacted our clients with regards to the quality of performance and user experience of our platform;
-Work with clients regarding operational issues and, when necessary, produce client facing RCA's (root cause analysis);
-Coordinate and facilitate meetings with product management, customer support and professional services, the operations teams regarding deployment scheduling, deployment process and on-going operational activities related to the patching and deployment of software to our clients;
-Develop and manage procedures that identify on-going areas of improvement to the overall operations of the platform;
-Work with the company’s CISO to ensure that required security procedures are followed and enforced;
-Work with Director SRE to execute the DevOps road map to the deliverables established;
-Work with sales and support on operational activities including billing reporting and other activity usage reporting;
-Implement necessary testing (both manual and automated) to ensure stable operations of the platform.

Requirements:
-5+ years technical software experience;
-SQL knowledge, familiarity with data structures (familiarity with OpenShift);
-Sufficient technical aptitude to understand a manage the various systems used by DevOps such as Jenkins, Atlassian suite (Jira, Confluence, Bitbucket);
-Understanding of Oracle database operations;
-Understanding of security related issues as it relates to the DevOps department;
-Understanding of source change management and ability to review and enforce proper usage of established practices for operationally oriented code and scripts;
-Understanding of automation and ability to leverage automation to improve the overall effectiveness of the DevOps team;
-Experience with Monitoring tools;
-Experience with automated testing tools;
-Presentation skills, and ability to present with graphs, diagrams and other communication materials (experience with Ms Office suite of tools);
-Agile/Scrum experience as a manager/team lead;
-Understanding of departmental budgetary procedures;
-Implement and maintain a user id/password repository and a certificate renewal process;
-At least Upper-Intermediate English level.