Position: Customer Success Manager (Account Manager)
Company: Riseapps
Experience required: 1y
English level: upper

Riseapps is growing and currently looking for an ambitious Account Manager who will provide reliable and long-lasting cooperation with our clients.

We are a mobile and web development company working with projects from the USA and Europe. Over the last 4 years, we have delivered 50+ projects in healthcare, fitness, tourism, educational fields. We are fortunate to partner with the world-class brands: a multinational Japanese corporation — the world leader in digital imaging with over 100 years of expertise in the field; a Dutch-based fitness and health franchise expanding globally with more than 100 offices; a top-notch staffing and recruitment Sweden company providing healthcare and care — it makes the top 5 most profitable businesses in the country’s industry and others.

As an Account Manager you will advocate clients’ interests within the company, proactively finding customers’ needs and new opportunities to collaborate. Solving tough cases between Company-Client-Team in the most balancing way. We will give you support, direction, and tools that you need!

Необходимые навыки
— 1 and more year of experience in Customer Success/Account Management/Sales/PM/Customer Support
— Excellent written and verbal communication skills (upper-intermediate English)
— Knowledge of Legal Documents: contract, SOW, NDA, invoice
— Knowledge of engagement models: T&M, Fixed Price, Dedicated
— Knowledge of software development process
— Ability to see opportunities rather than issues
— Good negotiation and problem-solving skills
— Being organized, proactive, result-oriented and self-driven person
— Being an extravert and empathetic

Предлагаем
— Fully-equipped office space;
— Great team and excellent environment, that will help you to improve your soft and hard skills;
— 5-day working week, 8-hour working day, flexible schedule (You decide your work hours)
— Possibility of remote work
— Paid Sick-leaves — 5 b/days;
— Annual Paid vacation — 15 b/days + unpaid vacation
— Paid public holidays according to the Ukrainian legislation
— Bookkeeping and accounting will be maintained by the professional accountant
— Competitive bonuses for a personal recommendation of new employees.
— Personal career plan, professional growth, and semiannual performance review.
— Internal TechTalks, corporate library, English lessons, and Speaking club with a native speaker.

Обязанности
— Take full ownership of customers relationships
— Develop positive relationships and handling customers’ needs
— Identify and resolve client’s issues and problems
— Identify potential needs for additional services and increase the account revenue (upsells, cross-sells)
— Make sync meeting with the project’s team and the customer and plan the roadmap.
— Manage operational activities
— Achieve the best feedback value from the client in the Customer’s Satisfaction Rate