Position: Junior Support Engineer
Company: Zoolatech
Experience required: no_exp
English level: upper

Responsibilities:
- Monitor critical business systems from 1am to 9am (Sun - Thu or Tue - Sat, 40h/week)
- Facilitate work on incidents
- Respond to support requests from internal users
- When everything works as expected, learn technology or work on self-driven initiatives =)

Skills Required:
- Good English to communicate directly with customers, great communication;
- Positive mindset, high level of responsibility;
- Technical education;
- Understanding of large scale system architecture, automation, integration, and processes;

Highly desirable:
- Experience with Linux/Unix systems administration (monitoring, troubleshooting, performance tuning, preventative maintenance, and capacity planning);
- Experience with configuration management, source control, and containerization tools;
- Experience with Cloud-based infrastructure and automation;
- Experience with at least one scripting language (e.g. Bash, Python, Ruby, Go)
- Experience with site/infrastructure monitoring systems (like AWS Cloudwatch, Datadog);
- Understanding of Networking (TCP/IP, routing, network topologies, and hardware, SDN, etc);

Project Description
Nordstrom.com is one of the largest retail e-commerce companies in North America. Nordstrom Operations Center (NOC) is ensuring that all services run smoothly and dev teams get the support they need to operate.