Position: Account Manager for FlexMade
Company: FlexMade Company
Experience required: 3y
English level: upper

We are looking for an active and motivated Account Manager to join our team, the main part of which will be the support and development of the business area.

Benefits:
— Enthusiastic and supportive team
— Open and constructive working culture in a dynamic and fast-growing environment
— Regular challenges, education, and knowledge exchange to make you even better than you are

Requirements:
— Experience in sales and/or account management with clients from the USA, UK, or EU
— At least 3 years of experience in IT in a similar position
— Understanding of how IT outsourcing and outstaffing work, familiarity with software development services and industries
— Strong communication skills, both verbal and written
— Ability to build and maintain relationships with clients
— Great interpersonal skills and business ethics
— Excellent problem-solving skills with the ability to handle customer complaints and inquiries
— Ability to work under сlient pressure from time to time
— English: B2 (Upper-Intermediate)

Responsibilities:
— Be the primary point of contact for clients, so it is necessary to be able to provide excellent service. This includes responding to client inquiries in a timely manner, resolving issues quickly and efficiently, and building strong relationships with clients
— Managing all aspects of customer accounts, from onboarding to renewal. Understanding the customer’s needs, developing and executing account plans, and ensuring that the customers are satisfied with the services they are receiving
— Extending contracts with clients. Understanding the client’s needs and budget, and working with the sales team to develop a contract that is mutually beneficial if necessary
— Upselling and cross-selling to existing customers. Identifying opportunities to sell the customer additional products or services, or to expand the current contract
— Provide regular reports to managers on account activity. Tracking key metrics such as revenue, customer satisfaction, and churn rate