Position: Cloud Project Manager
Company: Enavate
Experience required: 3y
English level: fluent

**Cloud (Azure) Project Manager** plays a key role in facilitating and administering ITIL-based implementations while coordinating the seamless transition of new customers onto the Enavate Virtual Private Cloud and Microsoft Azure platforms.
The person in this role will be responsible for overseeing the planning, kickoff, delivery, and transition to steady-state operations for new customers or the expansion of services for existing customers.
Their primary focus will be to ensure the successful completion of cloud-based projects, meeting deadlines, staying within budget, and upholding high-quality standards.
 
**Work hours**: 8AM-4PM EST
**Location**: Remote from Ukraine or Poland


**Key Responsibilities**

**Project Management**
-Holds project management responsibility for new cloud service customers through Go Live date.
-Quickly identifies risks to meeting project timelines and works to overcome project obstacles.
-Ensures contractual service support requirements are understood and set up for delivery in a steady state.
-Assists in contract amendment process if/when necessary.
-Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel, and customers.
 
**Customer Service**
-Provides point of contact for process-related questions or issues and facilitates process-related meetings.
-Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
 
**Technical Knowledge and Support**
-Can discuss operational and service level reports and explain service level support available to internal or external customers.
-Administer and manage the configuration of process-related tools, reporting tools, and associated technologies.
-Provide training and mentoring for functional teams to ensure that process guidelines are understood and followed.

**Qualifications**

-Associate’s Degree or equivalent combination of education and experience.
-Minimum of 3 years of experience managing complex technology projects with demonstrated experience managing IT projects and timelines.
-Excellent customer relationship skills, including oral and written communication.
-Ability to communicate effectively with technical and non-technical audiences.
-Ability to utilize technical resources effectively to develop solutions or proactively prepare for projects and implementations.
-Foundational experience with ITIL processes.
-Proficient with project management methodologies and best practices.
-Excellent problem-solving and analytical skills.
-Strong time management and organizational skills.
 
**Bonus points for**
-Foundational understanding of IT concepts, including firewalls, DNS, Active Directory and Windows Server environments will be a significant advantage.
-PMP certification.
-ITIL Certification.
-Experience with ServiceNow.