Position: Technical Support Specialist (ServiceNow)
Company: Brightfin
Experience required: 1y
English level: intermediate

Brightfin’s software helps large companies manage IT assets and expenses related to mobile, telecom (fixed / voice / data), and cloud. Our clients: **Siemens, Nokia, Adidas, Nike, Volkswagen etc.**

Brightfin named in Top 100 Private U.S. Technology Companies.

**What should you do:**
Take ownership of customer inquiries and issues reported and ensure quick and effective resolution;
Research, diagnose, troubleshoot and identify solutions to resolve customer issues;
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
Provide prompt and accurate feedback to customers;
Ensure proper recording and closure of all issues;
Document knowledge in the form of knowledge base tech notes and articles;
Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process);
Maintain email coverage during working hours;
Any other responsibilities and tasks are given by the management, appropriate to the role.

**What should you have:**
1+ year experience in a Helpdesk or Technical Support Role;
Written English, enough for writing e-mails to clients;
Good problem-solving skills;
Good client-facing skills;
Excellent team player, self-managed and self-motivated;
Mature and professional demeanor, attitude, and approach.

**Would be a plus:**
Experience in SaaS Product support or ServiceNow;
Strive to gain experience in ServiceNow.

**What we offer:**
Fun and exciting corporate culture of transparency, productive challenging innovation;
Flexible work environment;
Educational events;
Paid sick days/vacations: ROWE approach;
Theme parties;
Health Insurance;
English courses.