Position: Payment Operations Specialist     Tipalti
Company: SD Solutions
Experience required: 2y
English level: upper

**About the company:**

Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. AI-driven technology makes it painless for accounts payable departments to manage their entire supplier payments operation.

**Responsibilities:**

Monitoring and verifying the smooth operation of the Tipalti payments platform.
Working with Tipalti’s engineering team to troubleshoot and resolve operational issues in a timely fashion.
Interacting with Tipalti’s partners to troubleshoot and resolve operational issues in a timely fashion.
Providing operational back-office support to Tipalti’s technical support teams.
Sharing product feedback with Tipalti’s Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform. 

**Requirements:**

Excellent communications skills in English – written and oral.
2+ years experience with payment systems (Payouts) and/or working for a Fintech company.
2+ years of providing hands-on technical support at a SaaS company.
Detail oriented and well organized.
Able to work in a fast-paced, deadline-driven environment.
Passionate for customer service and helping others.
Strong creative thinking and problem-solving skills.
Experience in working with Ticketing Systems (Zendesk, JIRA, etc.).
BA in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation.
Working days/hours: Monday – Friday, 9:00 – 18:00

**An advantage:**

Experience with Excel.