Position: VoIP Support Engineer (Fluent English)
Company: Pharmbills
Experience required: 3y
English level: upper

What You Will Do

· Troubleshoot and Provision VoIP devices such as Yealink or Polycom IP Phones
· Create SIP Trunks and configure them in the customers equipment
· Capturing PCAP’s (Wireshark) and using the information to troubleshoot
· Work with IT Companies to set up and fix VOIP related issues
· Apply feature requests and feature changes for customers
· Ownership and accountability for reported issues is very important, we need to respond in a timely manner and follow up to make sure it gets resolved.
· Answer trouble tickets via our ticketing system or via phone call
· Work side by side with the sales department to make sure new customers implementation go smooth
· Propose improvements on procedures and problems if there are areas of opportunity

What We Are Looking For

· Highly experienced VOIP Tech with a background in hosted PBX Platforms such as Netsapiens, Metaswitch, 3CX or Similar
· Knowledge of Adtran is a plus
· Understanding of T1 PRI services is a plus
· Good understanding of networking equipment
· Strong troubleshooting and critical thinking
· Oral and written communication skills
· Simply technical terminology when speaking with the customer
· You must have the ability to Multitask and work under pressure