Position: IT Senior Service Desk Agent
Company: MedeAnalytics
Experience required: 3y
English level: upper

Responsibilities:
- Ensure continuity of IT systems for end users with 1st and 2nd level support for hardware and software issues and requests;
- 1st Level Administration of Active Directory, including user and access management;
- Resolve IT service tickets and incidents in a timely manner, including remote technical assistance and advice to remote users;
- Provide and maintain technical documentation;
- Install, maintain, support and asset management of workplace systems;
- Participate in international projects/migration/rollouts.

Technical skills:
- 3+ years as experience in IT support within international company;
- Good knowledge of modern Microsoft environment;
- Experience in Cloud solution and ITIL is an advantage;
- At least Upper-Intermediate English (all internal communications are in English).

As a plus:
Bachelor’s Degree and other recognized IT Diploma, including Cisco certification.
 
We Offer:
- Financial stability, account is on support;
- Interesting and challenging projects within professional self-managed teams;
- Friendly team and a comfortable working environment (Kyiv office);
- Flexible schedule (8 —11AM start) with a possibility to work assigned hours and/or adjust work schedule as requested by manager;
- 22 working day paid vacation;
- Health insurance;
- Paid sick leave;
- English and German language classes;
- Sports and fitness reimbursement.
 
Why you should work with us:
We work as a self-driven team without complex management structures. Our teams make independent decisions without recommendations from the client. We nurture an open, transparent environment where we all enjoy our work.
 
Office location:
Kyiv / 62 Dehtiarivska street.