Position: Senior Site Reliability Engineer
Company: Ciklum International
Experience required: 5y
English level: upper

Ciklum is looking for a Senior Site Reliability Engineer to join our team full-time in Ukraine.

We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security. Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.

About the role:
As a Senior Site Reliability Engineer, become a part of a cross-functional development team working for TUI.

We are looking for a talented and dedicated technical enthusiast to join the newly formed Product & Engagement technology organisation which a clear focus at our Package & Cruise Domain. The amazing Team TUI.com are outstanding elements within our Digital product journey and the Business strategy approach is incredible, for this upcoming awesome milestones we need new talents for this step.

The Site Reliability Engineer is a practitioner and an advocate of quality-focused site reliability practices, ensuring high quality of software products and services with an appropriate toolkit of technologies and methods and with a DevSecOps mindset. Working in an agile environment and keeping up with the ever-evolving technical landscape the Site Reliability Engineer is a lifelong learner and likes to think outside the box.

TUI VISION: THINK TRAVEL. THINK TUI.

Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true.

We are mindful of the importance of travel and tourism for many countries in the world and the people living there. We partner with these countries and help shape their future – in a committed and sustainable manner.

Responsibilities:
As a Senior Site Reliability Engineer, you will be part of a cross-functional team or a practice team that enables site reliability engineering skills and capabilities across a whole domain. Being an enthusiast in SRE, with a strong DevSecOps mindset, and thanks to your excellent collaboration skills you will work with your team to deliver the best answers to our customers’ needs and to take over full responsibility for its applications, from design to operation. You care diligently about the quality of your work, including proper documentation and security aspects.  With your advanced skillset for understanding and solving problems you are able to take full ownership of complex topics or multi-faceted initiatives and outcomes panning across your domain.

You will use your deep technical skills to enable your team to deliver operation excellence, ensure and improve reliability, performance, maintainability of systems and services. You work closely with your team to understand the operational processes, technical and business needs of the products and services your team is responsible for. You ensure observability of systems and services, support change and configuration management. You will be involved in raising operational readiness requirements as part of the development life cycle and  validate software development and delivery is consistent, meeting the specified requirements. You are hunting for performance optimisations and recognize upcoming problems before our customers are impacted. You will continuously improve CI/CD and automation maturity and efficiency. You will support your team with efficient incident handling and quick reaction to production problems. For this you can expect to take part in on-call rota. You can work hands-on, being able to tackle the whole design, build, test, deploy cycle and thus also take proactive corrective action where required.

You are able to verbalise your thoughts and ideas and take the initiative to translate ideas into outcomes. Together with the teams in the Domains, relevant Practice teams as well as the Group Enabler teams you also will research, evaluate and test new approaches, processes and tools and help teams to use them effectively. You are demonstrating active contribution to Communities of Practice, including collaboration in shared initiatives. For this you are well-connected across the domain and within the broader TUI community.

You love to work in an international, multi-cultural team. You challenge constructively and have high expectations of yourself and others. You always drive for technical excellence, ownership and self-organisation at team and personal level. You regularly coach, guide and develop more junior colleagues. You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

Requirements:
Experience working with highly available, distributed systems and services in a cloud environment and defining, developing and rolling out technical operations processes and new services across teams and markets
Strong hands-on experience with Amazon Web Services (AWS) and in managing scaled cloud systems with a focus on solution architecture, the various tools and services, infrastructure-as-code, and DevSecOps practices
AWS Certification at Professional level
Strong experience with monitoring/observability solutions, preferably Datadog, as well as with incident response solutions, like PagerDuty
Willingness to take part in 24/7 on-call rota and PostMortem
Deep automation expertise, hands-on with some programming languages, e.g. Javascript, Typescript or Java
Ability to apply server operating system administrative knowledge, e.g. Linux , Windows
Good knowledge of networking and security aspects
Good experience with CI/CD, preferably Gitlab CI
Customer centric, passionate about delivering great digital products and services
Demonstrating true engineering craftsmanship mindset
Passionate about continuous improvement, collaboration and great teams
Strong problem-solving skills coupled with good communication skills
Comfortable with ambiguity, highly autonomous
What's in it for you
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:
Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.

Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.