Position: DevOps Manager
Company: Faria Education Group
Experience required: 5y
English level: upper

Faria is a leader in international education systems & services offering an integrated systems suite across learning, admissions, school-to-home, and online courses & study services to over 10,000 schools and 4 million students in 155 countries. Faria’s multi-disciplinary team of over 240 operates globally across nine offices.

Faria is looking for a resourceful, hands-on DevOps Manager, who will bridge engineering, product & support teams. You will lead a team of three Site-Reliability Engineers with global coverage and with ~$1.1 mm annual budget.

**ABOUT THE ROLE**

Reporting to the VP of Engineering, you will be responsible for:
- Leading the DevOps Engineering team, ensuring we meet defined SLA objectives (> 99.9% uptime), quality of service, budget (hosting fees as a % of ARR), and team & schedule management.
- Ensure production support of the infrastructure, scaling with higher load & volumes, while prioritizing system stability at all times.
- Setting clear priority & work planning together with the Engineering & Product team leads in order to maintain delivery schedules and work around seasonality (e.g. maintenance downtime windows during the summer and winter).
- Working with the CTO, VP of Engineering, and Principal Developers to improve alignment and proactively manage DevOps dependencies.
- Monitor and mitigate potential security vulnerabilities, enforce and strengthen security policies, and manage security risks (e.g. DDoS, bug bounty, etc.).
- Monitoring infrastructure costs in line with budget, planning reserved instance purchases and ensuring that server configuration is optimized.
- Incident Management: with proactive remote communication and as the bridge between support & engineering teams. Improving process and mitigation through retrospectives.

**ABOUT YOU**

- Hands-on experience as a DevOps or infrastructure manager.
- Experienced in building DevOps team, processes, rules, policies, and standards.
- Experienced in team leadership and mentoring.
- Deep understanding of Amazon AWS services and APIs.
- Excellent practical experience with alerts & monitoring tools, and system management tools for Linux environments.
- Strong troubleshooting and problem-solving abilities.
- Dynamic, self-motivated with a desire to produce the best solution possible.
- Strong communication skills in English with an ability to coordinate the incident response with urgency.
- Proper remote presence & etiquette (acknowledging requests in a timely fashion over Slack, not leaving requests unacknowledged at all).
- Effective adherence to operating procedures (organizing day-to-day work and large-scale tasks in a calm manner with priority-driven sequencing).
- Excellent problem-solving skills and the ability to work well under pressure.

BENEFITS

**Compensation** - Competitive salary and opportunities for career development.
**Healthcare** - Comprehensive medical, and COVID-19 coverage for you and dependents.
**Vacation** - We support work/life balance and offer generous both paid Annual and Family leave.
**Wellbeing Resources** - Faria encourages team members to lead a healthy lifestyle and covers recurring monthly Health & Wellness benefits.
**Learning** - We encourage continued education and will help cover the cost of professional training, conferences, workshops, or certifications.