Position: IT Administrator
Company: EsirinX
Experience required: 2y
English level: intermediate

We are seeking an IT Specialist to provide hands-on technical support to employees. In this role, you will be instrumental in the modernization and automation of the complete IT stack. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment.

**Responsibilities:**
* Serve as a front-line IT service desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for employees;
* Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs;
* Assist with onboarding/off-boarding of employees (i.e., creating new users, removing users, configuring laptops, and conducting day 1 orientation presentations);
* Providing assistance in moderating remote video conferences and dealing with on-going technical issues;
* Administration of Okta SAML SSO;
* Administration of JAMF remote management;
* Deployment and administration employee workstations;
* Deployment and administration of SaaS applications;
* Training and assisting on use of tools and technology to meet business needs;
* Experience of working independently on projects with minimum supervision;

**Required skills:**
* 1-2 years of IT Desktop Support experience in a startup environment with effective root cause analysis skills;
* Prior experience working in remote working a plus;
* Experience with macOS workstations;
* Working knowledge of cloud-based storage and productivity tools (i.e., Google Workspace, Atlassian etc.);
* Experience with JAMF remote management and MDM tool;
* Experience with Okta SAML SSO tool;
* Experience administering web conferencing (gSuite etc.);

**Preferred qualifications:**
* Experience configuring and utilizing ticketing systems (Jira, ZenDesk, etc.);
* Jamf 200 Certification minimum or willing to get certified within 3 months;
* Okta Certified Admin or willing to get certified within 3 months;
* Google Workspace Professional Certification or willing to get certified within 3 months;