Position: IT Support Team Lead
Company: DenDev
Experience required: 2y
English level: upper

**Responsibilities:**

Responsibility for IT equipment including purchasing/lease;
Install and upgrade computer components and software;
Applying and updating required packages and server services, PC, laptop;
Provide support for G suite (Google workspace);
Manage users and access rights to company applications;
Handle on-boarding/off-boarding security process for employees;
Offer technical support and training to company staff;
Manage IT virtual assets including cost and usage;
Troubleshoot hardware and software errors by running diagnostics, finding problems and resolutions, prioritizing problems, and assessing the impact of issues;
Manage virtual servers, OS: Linux, Windows;
Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups;
Create codeless automation;
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization;
Managing IT support team.

**Requirements:**
At least 2 years experience in an IT support/ Help Desk role;
Fluent in English;
Knowledge of systems and networking software, hardware, and networking protocols;
Experience with G Suite ( Gmail, Calendar, Docs, etc.);
Familiarity with Cloud platforms is a plus;
Excellent time management skills with a proven ability to meet deadlines;
Service-oriented and positive person;
Strong analytical and problem-solving skills;
Self-learning abilities;
Experience with Integromat, Zapier, Monday is a plus;
Needed remote management skills and experience with Hands-On ability.

**What we offer:**
Competitive salary;
Full remote work, later hybrid work; 
Gym membership and medical insurance; 
Corporate parties and team buildings.