Position: Head of Recruitment/Recruitment Lead
Company: helpware.io
Experience required: 3y
English level: fluent

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico and the Philippines which provides Customer Experience & Operational Support for modern companies.

Our Kyiv Team is growing and we’re looking for an experienced Recruitment Lead to join Helpware. The main function of this role will be leading our Kyiv recruitment team and supporting them in sourcing and recruiting high-quality candidates of the variable level of seniority and skills. We expect you to be engaged with internal and external hiring managers, think creatively and drive a winning spirit to achieve Team goals. 
 
As the Recruitment Lead your main accountabilities will be:
 
Take ownership of the recruiting process and improve upon it to ensure a smooth and positive candidates/newcomers experience.
Lead recruitment activities: managing recruitment workflows, new candidates search sources implementing, recruitment process optimizing, job posts review and cross-check, support with senior positions closing, recruitment marketing activities coordinating, offer process driving etc.
Lead new clients and agents onboarding (in coordination with the Process Excellence department).
Communicate with internal and external stakeholders (Clients) and provide regular (weekly/daily) status’ updates.
Profile order preparation, assigning openings between the Team members and providing support in job descriptions building.
Embrace and develop a deep understanding of our and client’s business so that you can fully educate candidates on career opportunities and job responsibilities.
Collaborate with colleagues to develop, implement and execute hiring strategies for technical, marketing, customer care, finance positions, particularly for high-quality passive and active candidates.
Oversee outreach to prospective applicants to generate interest in open positions.
Handle pre-final interviews with the candidates, organize Client’s interview and prepare applicants.
Recruitment team management: conducting 1 on 1 coaching/feedback meetings, training sessions and educational events, supporting development plan execution etc.
Track recruiting activities and prepare variable reports using ATS.
Recruitment KPIs ownership and management of team bonuses.
Recruitment budget ownership, cooperation with vendors, recruitment tools usage planning etc.

What experience or knowledge should you bring?
3+ years experience as a Recruitment Lead, leading recruitment team and driving the recruitment life-cycle end to end
Fluency in English
Strong knowledge of recruitment best practices, including advanced and efficient sourcing channels and technics
Experience partnering with managers, interviewers and team members throughout the hiring process
Proven experience in developing creative initiatives and top-notch execution
Experience recruiting with a fast-paced team in a startup environment
Experience with compensation negotiation at all level of seniority
Passionate about managing and pushing multiple projects simultaneously, in a dynamic environment
Great team player, awesome sense of humor, and passion for people
Ability to occasionally operate US business hours based on business needs

We offer:
Opportunities to make a difference, to develop and grow;
Your opinion matters. You are encouraged to contribute to the processes in the team
Downtown Kyiv location in a modern office (5-minute walk from Kontraktova)
Competitive compensation linked to UAH/USD rate
Medical and Life insurance after the trial period
English classes with the native speaker
Business hours: 11:00 - 20:00 Kyiv time
Corporate trainings and parties