Position: Customer Success Manager
Company: Yalantis
Experience required: 3y
English level: fluent

**What you’ll help us with:**
● support of existing accounts and projects within the account
● monitor Customers’ satisfaction, initiate and suggest areas of improvement
● understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer
● stakeholders Management and Communication Management
● build trustful and long-lasting relationships with Customers, expand network
● discover and Implement new Business Opportunities, aid accounts’ growth
● facilitate Business Review Sessions with Customers
● visit Yalantis Customers on-site during business trips

**Here’s the experience that will help you with the job:**
● 3+ years of experience as Customer Success Manager/Account Manager
● strong communication skills
● high level of negotiation and persuasion / argumentation skills
● experience working with B2B clients
● strong understanding of SDLC and IT industry terms
● basic understanding of software technologies, their main differences and advantages
● English proficiency level: Advanced (spoken and written)
● self-organization and result orientation

**These skills will also come in handy:**
● experience in Business analysis / process management
● experience as Sales Manager / Engagement Manager
● experience in Project Management

**What you’ll get from working with us:**
● great compensation and social packages
● medical insurance
● sport compensation
● full financial and legal support for private entrepreneurs
● opportunities for professional growth
● education compensation
● paid English classes
● individual development plan and a mentor to guide you
● team buildings and corporate activities
● special corporate currency and merch store
● the best networking opportunities with international clients
● knowledge sharing atmosphere

We expect our future colleague to have passion for solving challenging problems and effectively cooperate with the team. You will receive full support not only from the CSM department, but also from the team of solution architects, business analysts, project managers, delivery managers and in general from the company.

Do you feel this position fits you? Join us and send your CV