Position: Customer Success Specialist (English +Portuguese/Croatian)
Company: Eurosender
Experience required: 1y
English level: upper

**Customer Success Specialist (English +Portuguese/Croatian) **

Yes, we do offer all the usual employment perks, but that is not why you should become one of us. You should join our team if you want to make a real difference for the people and businesses shipping their goods all over the world. You should join us if you are ready to go above and beyond to make logistics more efficient for future generations and the environment.   

Digital logistics is a competitive trillion-dollar realm where speed is of greatest importance. We are growing our organization at a fast pace, but we want to build it solidly with our core values always in sight. That means you will work in a collaborative, bold and progressive team of individuals from all over the world with a common vision: to become no. 1 global digital logistics hub.   

**ABOUT THE CUSTOMER SUCCESS TEAM **

Our main goal is to make B2B customers happy by assisting them with any challenges they may have.  

**RESPONSIBILITIES WE WILL TRUST YOU WITH  **
- Onboard new clients and customers,  
- Assistance to customers (requests, issues, questions etc.), 
- Follow up on renewals, 
- Promote customer loyalty, 
- Encourage upsells and cross-sells. 

**SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM **
- Advanced level of English + Portuguese/Croatian languages, 
- At least 1 year of similar experience (Customer Success, Account Manager etc.), 
- CRM systems active user (Pipedrive, Salesforce, etc.), 
- Strong service/client-oriented attitude, 
- Analytical and proactive thinking. 

**WE OFFER YOU MORE THAN JUST A NEW JOB TITLE **
- An opportunity to grow together with a young and expanding international company, 
- A dynamic and fast-paced environment where your ideas and opinions count, 
- An opportunity to work in a very connected international team that sticks together in challenging times, 
- Fun and informal vibe in our spacious new Kyiv office,   
- Budget for learning and development, 
- Health insurance/gym after passing probation period.