Position: IT Service Desk Engineer IRC172383
Company: GlobalLogic
Experience required: 1y
English level: upper

We are looking for a Service Desk Engineer to join our team in Wrocław.

Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes, you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny it, that is the truth!

But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 28 000 GlobalLogic experts.

And in the end – you will work with the best and one and only team of amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!

If you are ready for this – join us!

Requirements:
- At least 1 year experience on IT Service Desk Engineer position or similar;
- Network and mail troubleshooting skills;
- Network knowledge (topology, ACL, router, switch, proxy, routing);
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification);
- Experience with end user hardware/software problem solving;
- Experience with Windows 10;
- Excellent customer service skills;
- Good communication skills to build business relations with Management / Employees /Colleagues;
- Ability to work in a team;
- Communicative level of English (B2+) – both spoken and written;

Nice to have:
- CCNA Course;
- Experience and knowledge of Linux, MacOS;
- Experience with Windows Server services (print server, WDS etc.) troubleshooting;

Job Responsibilities:
- Provision of the first and second line of on-site and remote support for end users (software and hardware);
- Providing support for office equipment and conference rooms (projectors, printer, etc.);
- Registration and task management in the ticketing system (Jira);
- Preparation and implementation of user equipment at the workplace;

What We Offer

Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities.

Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities.

Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.