Position: Customer Support Manager
Company: RemoteHub
Experience required: 3y
English level: fluent

Your goal will be to improve the customer experience and feedback.
We expect the Creative Writer to know how to strike a balance between quality and quantity.

**Main Responsibilities:**
- Creating and managing the customer support department;
- Responding to customer requests and issues via email and chat;
- Implementing customer support processes to enhance customer satisfaction;
- Identifying customer needs and helping customers use specific website features;
- Running reports with information about technical issues and communicating with customers about these updates;
- Assessing support statistics and preparing detailed reports on the findings;
- Following up with customers to ensure their technical issues are resolved.

**Requirements:**
- Fluent English;
- 3+ years of relevant experience;
- Strong communication skills;
- Multi-tasking abilities;
- Patience and attentiveness to detail;
- Ability to handle stressful situations.


**What we offer:**
- Fully remote job;
- Competitive salary;
- Ability to impact the world;
- Family-type team culture.

**About RemoteHub:**
Service Marketplace is a new generation of job marketplace and community where individuals or enterprises can easily offer their services and skills, as well as find and order services from others.

We help people and companies find jobs and services through advanced labor matching, professional social networking, and many other unique features. 

Website:
https://www.remotehub.com/