Position: Junior Delivery Manager for Ciklum Team
Company: Ciklum
Experience required: 1y
English level: upper

Ciklum is looking for a Junior Delivery Manager to join our team full-time in Ukraine.

**About the role:**
As a Junior Delivery Manager, become a part of a cross-functional development team working for TUI. Ciklum Agile Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.

We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.

The role of the Junior Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.

The Junior Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Delivery Manager.

**Responsibilities:**
Coordinate team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
Support best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
Regularly monitor Clients’ satisfaction
Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

**Responsibilities in Managed Projects:**
Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
Work closely with customer management to understand the business requirements for the project, develop effective working relationships and coordinate development activities for the project
Estimate and plan projects from start to finish together with a team
Coordinate, monitor and motivate the team assigned to the project
Conduct project presentations and compile reports, organize and lead meetings
Create and track accurate cost estimates
Report project progress/status on a regular basis to client, internal management, perform other duties as required
Requirements
Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
Understanding and practical experience with Agile approaches (Scrum, Kanban)
Experience in managing multiple agile teams in projects up 7 FTE
Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
Ability to recognise, identify critical risks and work out a mitigation plan
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to identify problems and provide/suggest possible solutions
Ability to manage contractual terms and financial issues
Ability to identify and manage stakeholders expectations
Upper-intermediate level of spoken and written English

**What's in it for you**
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events