Position: Administrative Manager
Company: WalkMe
Experience required: 2y
English level: upper

WalkMe is looking for a talented Administrative/Operations Manager to join the Kyiv team on a full-time basis.

WalkMe is looking for a talented Administrative/Operations Manager to join the Kyiv team on a full-time basis.
At WalkMe, we love smooth processes and systems, undisputed service levels and a great atmosphere - these are the keys to our success! We’re in need of an experienced Operations Manager with excellent organisational skills and a personable disposition to join the team in Kyiv. 
The ideal candidate has a natural ability to be flexible to handle anything that might come your way; to be a strong and reliable support to the company operations, from managing vendors and contractors to being responsible for the premises and creating slick procedures. This will not only help us achieve organisational efficiency, but you’ll take a key role in creating a great work environment that our people love.

**What will you actually be doing:**
**HR line:**
- Managing hiring process: cooperation with Team-Leaders (UKR), HR and IT teams (IL), recruiter and candidate during the whole hiring process, collecting information and documents, internal HR systems maintenance;
- Managing onboarding process: full assistance during onboarding newcomer, personal and team intro-meetings, follow-up in WalkMe procedures, processes and policies, assistance with user and laptop setup for newcomer, arranging required equipment and welcome gifts;
- Managing dismissal process: communication with employee, UKR and IL teams on dismissal process, equipment return on WalkMe stock;
**Financial line:**
- Medical insurance support: communication with Insurance vendor, timely updating information, sign-in/sign-off employees, assistance in insurance incidences;
- PE accounting support: communication with accounting team, timely updating information, clarifications on requests from employees.
- Managing internal operational site expenses, reporting on expenses transactions, constant communication with budget holders;
**IT line: **
- Full equipment purchase and repair process, communication with WalkMe vendor on purchase equipment, providing required equipment directly to/from employees, finalising invoicing process with IL team, timely stock review/renewal of equipment, maintenance internal laptop database, control on equipment replacing;
**Administrative line:**
- Be a contact person in any questions;
- Work between several locations: Ukraine and Europe;
- Assistance with employees requests (additional information, clarifications), support offline and online working process, implementing policies and procedures to increase operational efficiency, formulation documentation, managing business trips for employees and guests;
**Employer branding line: **
- Sharing announcements with teams, maintaining WalkMe social resources (Facebook, Djinni, Telegram etc.), arranging team buildings and events, gifts ordering (B-day, Working Anniversary, Global holidays).

**What should you bring to the table:**
- Proven experience from 2 years as an operations manager or a similar role;
- Experience in assisting from 20 employees;
- Highly professional, empathetic, interpersonal and communication skills;
- Expert-level organisational skills;
- Strong problem-solving capability;
- Excellent written and spoken english skills;
- The ability for business trips abroad;

**What you will love about us:**
- Variety of knowledge sharing and training opportunities;
- Medical Insurance;
- Free lunches every day in office;
- English courses;
- Corporate team buildings;
- Individual career plan;
- Unique working environment where you communicate and work directly with client;
- Competitive salary;
- Career and professional growth.

**About our company:**
WalkMe, industry leader in Digital Adoption, provides the world's first Digital Adoption Platform (DAP), designed to help enterprises guide and engage end-users through an array of websites and applications. 
Through WalkMe’s guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.