Position: Sales manager (English, French, Italian, German)
Company: Softesis
Experience required: 1y
English level: upper

We are looking for:

    Fluent Italian or English or French or German;
    Proper phone etiquette;
    Ability to speak and write clearly and accurately;
    Demonstrated proficiency in typing and grammar;
    Knowledge of relevant software computer applications and equipment;
    Knowledge of customer service principles and practices;
    Effective listening skills;
    Willingness to co-operate with others and work to the greater good;
    Multi-tasking capabilities;
    Communication skils;
    Customer oriented;
    Troubleshooting, logs reading.

Will be a plus:
 Technical background;
    Basic knowledge of network, PC advanced user;
   
You are going to:

    Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
    Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
    Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
    Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients;
    Research required information using available resources;
    Follow standard processes and procedures;
    Identify and escalate priority issues per Client specifications;
    Redirect problems to appropriate resource;
    Accurately process and record call transactions using a computer and designated tracking software;
    Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
    Organize ideas and communicate oral messages appropriate to listeners and situations;
    Follow up and make scheduled call backs to customers where necessary;
    Stay current with system information, changes and updates