Position: Customer Data Analyst for a long-term project (1+ year)
Company: JDOT
Experience required: 3y
English level: upper

Purpose & Objectives of the Role

Support the Product Owner to establish a data governance structure . This role will support with the development of business rules, data processes, data procedures and metrics focussed on the data object: Customer.

Context

We have 4 different Business Units which are operating independently in the area of data management. As a result, there are various data processes in place to create and maintain data  which are managed by a large group of people, data quality is variating and there is a lack of data ownership. This set-up is causing business disruption and alignment is needed to leverage on our data. Therefore, the Customer MD squad is implementing new data governance structures that apply to all Business Units. 

Primary Duties & Responsibilities

•	Develop Business Rules for customer master data in cooperation with Business Units. Collect information about existing BU specific business rules, analyse patterns in existing data, prepare alignment and sounding board sessions, develop documentation and translate agreed business rules into tooling.
•	Develop procedures related to customer master data creation and maintenance process and related supporting documentation
•	Develop KPI’s based on business rules. Integrate KPI’s into tooling.
•	Support with defining to-be data process
•	Define Data Metrics

Direct Reports

Working in an agile squad (Customer MD)

Qualifications/Skills/Experience

Required:
•	Strong analytical skills with the ability to challenge the status quo through present-ing a clear factual argument
•	Knowledge of data management and its practical application in an organization 
•	Experience with SAP, specifically Customer Master structure
•	Experience with defining business rules for master data
•	Strong interpersonal and consultative skills

Preferred:
•	Degree in a technical or numerate discipline
•	Experience with Informatica or other data management/integration tools
•	Understand risk management principles and risk frameworks
•	Experience with defining and implementing new software tools within a business 
•	Basic SQL