Position: Delivery Coordinator
Company: Ciklum
Experience required: 1y
English level: upper

Responsibilities

General:
Coordinate team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
Support best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
Regularly monitor Clients’ satisfaction
Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

Responsibilities in Managed Projects:
Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
Work closely with customer management to understand the business requirements for the project, develop effective working relationships and coordinate development activities for the project
Estimate and plan projects from start to finish together with a team
Coordinate, monitor and motivate the team assigned to the project
Conduct project presentations and compile reports, organize and lead meetings
Create and track accurate cost estimates
Coordinate stuffing and onboarding for newcomers
Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements
Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
Understanding and practical experience with Agile approaches (Scrum, Kanban)
Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
Ability to recognise, identify critical risks and work out a mitigation plan
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to identify problems and provide/suggest possible solutions
Ability to manage contractual terms and financial issues
Ability to identify and manage stakeholders expectations
Excellent communication skills to represent the delivery to the customer teams and future Ciklumers
Upper-intermediate level of spoken and written English

Desirable
Experience of work in a distributed teams
Technical background (software development, QA, DevOps, etc)
Knowledge of the latest trends at SW development technologies and tools
Agile and/or PMI certification
Experience in managing multiple agile teams in projects up 7 FTE