Position: Operations Lead
Company: Intropia
Experience required: 3y
English level: fluent

**Role overview:**

Set up and optimize intropia’s business operations. You will be responsible for designing and implementing scalable processes that drive operational efficiency and enhance our client and candidate experiences. 


**Must-haves.**

• **Proven Leadership Experience**: Demonstrate a track record of successful leadership, including managing teams and achieving target metrics.
• **Analytical Mindset:** Share instances where your analytical skills contributed to better operational outcomes.
• **Previous Experience:** Showcase your prior work in process optimization, preferably within a startup or dynamic environment. Highlight your contributions and outcomes.
• **Quantifiable Results:** Share quantifiable achievements, such as percentage improvements in process efficiency, cost savings, or reduction in turnaround time.

**Responsibilities**

• **Process Development:** Design, document, and implement end-to-end operational processes, including candidate sourcing, client engagement, interview coordination, and onboarding.
• **Workflow Optimization:** Identify bottlenecks and inefficiencies in current workflows and propose and execute solutions to streamline operations.
• **Team Collaboration:** Collaborate with recruitment and business development teams to align processes and ensure seamless handoffs between departments.
• **Quality Assurance:** Implement quality control measures to deliver consistent and high-quality service.
• **Performance Metrics:** Define and track key operational performance metrics, analyze data to identify trends and present insights to the leadership team.
• **Scaling Strategy:** Develop strategies for scaling our operations as the company grows, including planning for increased client volume and candidate outreach.
• **Training and Development:** Develop training materials and provide guidance to team members to ensure adherence to established processes and best practices.

**Your background. **Please describe these points in your cover letter****

• **B2B Experience:** You have a solid understanding of B2B operations and have successfully navigated this sector's unique challenges and opportunities.
• **Proven Startup Growth:** You have successfully led the growth of a startup from 0-10 people to a scale of at least 100 individuals. And you have the eagerness and desire to replicate this accomplishment once more.
• **Team building:** You possess exceptional recruitment skills and have experience hiring and onboarding 30+ team members, demonstrating your ability to build high-performing teams and understand the needs of hiring managers.

**Benefits**

• Equity options and solid success-based bonuses
• PTO for holidays, vacations, or sick days