Position: IT/Technical Support Engineer (London Local)
Company: TalentsToday
Experience required: 2y
English level: upper

We are looking for a Technical Support Engineer. As an engineer who is looking for a new challenge and has a passion for problem-solving, you will deliver exceptional technical solutions to our customers from the first call to resolution. The person should be with an open mind, a lot of self-discipline, and a desire to learn new things and develop himself to be a better version of himself. This is an exciting opportunity for the successful candidate to join a funded startup in its founding years and experience and shape the growth of a product firsthand. If you have an analytical, troubleshooting mindset and enjoy engaging with clients, we’d love to hear from you.
Your hard skills:
    1. Experience in Technical support or HelpDesk of 3+ years.
    2. Strong Linux and Windows server administration experience.
    3. Understanding of computer networks (Routers, switches, firewalls).
    4. Understanding of network protocols (TCP/IP, HTTP/1.*, HTTPS).
    5. Experience with configuration and management of VPN.
    6. Experience with physical devices management such as Laptops, Desktops, and Printers.
    7. Experience with cloud and internet solutions.
Your soft skills:
    1. A good memory of how software and operating systems work
    2. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish the problem and explain the solution.
    3. Problem-solving skills.
    4. A strong customer focus.
    5. The ability to prioritize your workload.
    6. Attention to detail.
    7. Ability to work independently and as a part of a team.
    8. Proactive mindset and ability to research.
Will be a plus:
    1. Knowledge of AD.
    2. GCP/AWS/Azure experience.
We offer
    1. Comfortable office in the center of London
    2. Zero bureaucracy and open management.
    3. Possibility to work with 3 cloud technologies: Amazon, Google Cloud, and Azure.
    4. Compensation of costs of professional courses and training.
    5. Onboarding mentorship.
Responsibilities
    1. Collaborate closely with the Project Managers, DevOps, and Developers to ensure that you keep up to date with the product roadmap to help the customer in any technical issue they might have.
    2. Share feedback from customers with the project Managers as these may help to improve the product and the quality of our product.
    3. Provide QA support on new product features.
    4. Solve complex cloud or infrastructure issues.
    5. You will be the first technical person that the client will meet, so you have to be expertise in the technologies and cloud platforms that we are serving.
    6. Configuration and management of VPN and internal infrastructure.  Physical devices management such as Laptops, Desktops, and Printers.