Position: CIS Officer (Systems Administration)
Company: EUAM Ukraine
Experience required: 5y
English level: upper

The CIS Officer (Systems Administration) will report to the International CIS Officer (Systems Administration). As part of the CIS Division team, the incumbent will contribute to the efficient and effective running of the Division tasks and the Mission Support Department.

Duties and Responsibilities
The CIS Officer (Systems Administration) will be required, in accordance with the EUAM Ukraine Mandate, Code of Conduct and the General Service Conditions for Locally Contracted Staff Employed by EUAM Ukraine, Serving in Ukraine, to perform the following tasks:
•	To perform an accurate administration of EUAM’s Azure cloud infrastructure: Exchange On Line, Azure Virtual Machines, Backup center, Azure AD, SharePoint online, Office 365, Endpoint Manager and App services (Intune, Autopilot), Hyper-V, SCCM, WSUS;
•	To support on matters of Cloud systems-based administration and hybrid environments;
•	To support on matters related to client, server and database systems configuration and administration, and data centre operations; 
•	To deploy, install, maintain, and support servers, client and server software used in the Mission, including Windows, Windows Server, Exchange Server, SQL Server, SharePoint – both On Line and On Prem;
•	To perform an accurate administration of EUAM’s Active Directory and identity management services, SQL, Exchange and SharePoint services;
•	To upgrade server and client operating systems, install new features, versions, patches, service packs of systems and software applications in a centralized manner, using WSUS or Cloud based Endpoint Manager;
•	To support data centre services and system administration services, including maintenance and support of standard Mission applications;
•	To maintain disaster recovery and backup plans;
•	To continuously monitor the environment’s health and apply best practices and recommendations;
•	To provide the CIS helpdesk with necessary tools and information on users accounts and access account troubleshooting; 
•	Handle information with confidentiality and discretion;
•	Perform any other related tasks as requested by the Line Manager.
Qualifications and experience
Eligibility criteria: 
•	Enjoy full civil rights and do not have criminal record; 
•	Citizenship of Ukraine and/or holding permanent resident and work permits according to Ukrainian laws;
•	Have fulfilled any obligations imposed on him/her by the laws concerning military service;
•	Successful completion of university studies attested by a Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, Computer Science or other relevant fields of study (Bachelor’s degree is a requirement);
•	After having obtained the university degree, at least five (5) years of proven full time relevant professional experience in a Systems Administration role.
Essential criteria:
•	Be physically fit to perform the duties relating to the post;
•	Fluency in English and Ukrainian, both oral and written; 
•	Excellent computer skills in Microsoft Office applications;
•	Practical technical skills and hands-on experience in troubleshooting hardware and software issues in a Microsoft Windows environment and cloud technologies (e.g. Windows 10/11, Windows Server 2016/2019, Active Directory, Exchange Server, Exchange On Line, SharePoint Server, SharePoint On Line, Azure AD, Office 365, Microsoft Endpoint Manager (Intune, Autopilot), SCCM, WSUS);
•	Experience in administering Active Directory and Microsoft Exchange.
•	Experience with Hyper-V virtualisation solutions and backup solutions.
Additional advantageous assets:
•	Experience in administering Microsoft Cloud (Azure and Office 365) infrastructure is strongly desirable;
•	Experience with high-availability configurations and solutions; 
•	Relevant certifications in recent Microsoft products and versions would be a distinctive asset (eq. Microsoft Certified Specialist, Azure Cloud Architect, etc);
•	Professional experience in an EU and/or international environment;  
•	Experience of working in an intercultural environment, with respect of diversity.
Personality assets:
•	Have strong sense of initiative, responsibility and autonomy; 
•	Ability to build productive and cooperative working relationships with other staff members;
•	Ability to work methodically, accurately and with attention to details as well as to tight deadlines;
•	Ability to focus on priorities, to monitor and evaluate procedures and processes;
•	Ability to deliver work on time and to agreed standards, even under pressure;
•	Used to work on a multitude of activities at the same time and with limited supervision;
•	Ability to work independently and harmoniously with colleagues and as part of a team, with respect to diversity;
•	Punctuality, commitment to quality, ability to perform under stress, attention to detail, solid work ethics, willingness to work flexible working hours and still deal helpfully and courteously with all contacts.