Position: IT Support Specialist
Company: Sprout Therapy
Experience required: 2y
English level: upper

What You’ll Need:

At least 2 years of user support working experience;
At least upper intermediate level of English;
Working knowledge of help desk software, ticketing and issue tracking systems, and remote control software;
Good knowledge of setting up, configuring and using both Windows and Mac platforms;
Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc);
Advanced troubleshooting and multi-tasking skills;
Strong client-facing and communication skills;
High tolerance, responsibility, ability and readiness to work in stressful environment;

What You’ll Do: 

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
Respond to queries either in person or over the phone;
Respond to email and text messages for users seeking help;
Install, modify, diagnose and repair (if possible) computer hardware and software;
Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources;
Properly escalate unresolved queries to the next level of support;

What We Offer:

Remote work, competitive salary
Opportunities for advancement 
Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally