Position: Application Support Analyst
Company: EPAM
Experience required: 2y
English level: intermediate

Infrastructure Support Subject Matter Expert with a good understanding of distributed environments, E-commerce cores, Networking, Clustering, Load Balancing and Java core apps. Responsible for managing several Infrastructure components, provide guidance and next steps to achieve quick solutions. Develop quick solutions for maintaining a good peace and relation with the Customer. 

The ideal candidate is a middle+ systems engineer with good fundamental knowledge and experience in production operations, troubleshooting and issue resolving, server and apps operation, who ready to learn something new and jump in to new challenging journey. Readiness in 16/7 on-call/shifts with rotation is a must. 

Role

Investigate cause of incidents (infrastructure part), contribute in resolving complex issues, document and escalate problems, create requests for permanent solutions
Infrastructure provisioning/decommissioning requests, performance analysis/improvement, contribution in HA solutions elaboration
Perform complex tasks (POC-s, hardware/appliances assessments, OS/platforms patching, custom reports, etc…)
Prepare and publish infrastructure-related run books, SOP-s, network and environment diagrams, other documents
Interact with DC and/or cloud support teams regarding ongoing issues and tasks

Requirements

Education in Computer Science area
At least 1.5 years of hands-on experience in operating production IT systems or services
In-depth knowledge of server operating systems (Windows and/or Linux)
Solid understanding of IT infrastructures, the experience of implementing/operating information systems
Deep knowledge/experience in common enterprise platform services (AD, DNS, DHCP, etc…)
Good understanding of networks (OSI model, switching and routing concept, TCP/IP stack, addressing, static routing – is minimal required set)
Understanding the concept of health and performance monitoring. Solid understanding of basis OS-level performance metrics. Practical experience with any monitoring tool
Basic understanding of cloud computing concept, private/vs public clouds, familiarity with popular public cloud platforms is a plus
Basic understanding of IT Security issues (firewalls, VPN, data encryption, patching, etc…)
Basic understanding of Salesforce is a big plus
Readiness to learn some of new popular technology’s.