Position: Senior SW Application Engineer
Company: Adaptiq
Experience required: 5y
English level: upper

The company’s headquarters are in Israel with offices in North America, Germany, France, China, Japan, and Korea, with R&D centers in Israel and Ukraine.

Autotalks products consist of hardware (chips) and software providing services including communication over multiple technologies (802.11, 4G, 5G), security and cryptography, In-Vehicle-Network, and others.

Autotalks implements rigorous development and quality procedures, compliant with automotive industry standards.

Senior SW Application Engineer in Autotalks’ Support Team is responsible for technical interactions with existing and potential customers from all over the world, on various design matters that may arise, focusing on the software aspects. This includes items such as BSP, device drivers, security protocols, stack, and applications running on the processors embedded in our products. He/She is expected to be familiar with Autotalks’ offering and gain a system view of the customer architecture and for suggesting optimal and creative solutions


Responsibilities:

Provide technical support to customers and partners (remotely and on-site)
Supporting pre-sales activities by training and delivering technical workshops (remotely and on-site)
Handling issues reported by customers and driving to resolution
Hands-on debugging of SW issues that may arise
Represent customer needs in the organization by impacting new feature definition, schedule, and priority of bug resolution
Drive cross-company activities such as complex issue investigations and customer design reviews
Report to Customer Support Director
Requirements: 

Bachelor’s Degree in Computer Science / Electrical Engineering
5 years of developer experience in C/C++, preferably embedded
Hands-on experience investigating complicated SW/HW issues
Familiarity with Linux OS
Willingness to travel abroad (US-EU-APAC)
Strong interpersonal skills and high customer service orientation
Strong communication skills, oral and written, fluent English
Advantage:

Experience as FAE/Customer Support
Experience in the Automotive industry