Position: Support and Manual QA
Company: CNA International
Experience required: 2y
English level: upper

Responsibilities:
Dealing with support tickets from our customers;
Helping customer representatives with the product deployment and subsequent configuration;
Provide timely consulting on unconventional use cases; 
Collaborate with the Product Development team to troubleshoot customer issues and subsequently explain the resolution to the customer;
Cooperate with QA Team during product release manual testing sessions.

Requirements:
2+ years of experience in web/desktop manual testing and product support;
Prior experience with enterprise content management platforms would be an advantage;
Thorough knowledge of SQL, Java, JavaScripts, and .Net;
A solid grasp on troubleshooting and customer environment analysis;
Hands-on knowledge of various test management tools (like Charles/Fiddle and Firebug) + understanding of different testing methodologies, test design, and exploratory testing; 
Upper-intermediate verbal/written English.

The company offers
Competitive salary;
Full-time employment;
The company invests in the employee’s professional development and growth – including learning courses and knowledge sharing;
Paid annual vacation & sick leave;
Financial bonuses based on the company and personal performance;
Office in downtown Kyiv.