Position: Retention Manager
Company: Claryfi
Experience required: 2y
English level: upper

**Job Title:** Retention Manager

**Company Overview: **
As a bridge between Web2 and Web3 in online entertainment, we empower our employees to create valuable experiences under our diverse brand collaborations.
At Claryfi, we value honesty, transparency, and fostering a creative environment for our employees to innovate using modern technologies.

**Job Summary:**
The Retention Manager will be responsible for retaining customers in a company, develop and implement strategies and programs aimed at retaining existing customers and increasing their loyalty.

**Work is possible in the next locations: **
● Odessa, Ukraine.
● Varna, Bulgaria (the company provides a relocation package).

**Responsibilities:**
● Develop and implement customer retention strategies.
● Analyze customer data and behavior to identify trends and opportunities for improvement.
● Utilize customer relationship management (CRM) software to track customer interactions.
● A\B test for a different audience.
● Monitoring relevant metrics for customer goals and keeping account overviews.
● Continuously evaluate and improve the effectiveness of retention strategies.

**Requirements:**
● About 2 years of experience in a similar position.
● Experience with retention metrics.
● English skills - at least В2.
● Knowledge tools: CRM system, Customer.io.
● Necessary experience in domains IGaming.

**Benefits:**
● Full-time with flexible hours from 9 (10) to 18 (19) Monday-Friday.
● Paid vacation in the amount of 20 working days, 12 paid public holidays and 12 paid sick leave.
● Availability of a relocation package.
● All set up for comfort and creative daily life in the office.
● Daily business lunches from the restaurant of traditional Bulgarian and Eastern European cuisine.
● Regular team building events.
● Ability to grow professionally within the company.


If you recognize yourself in this description we encourage you to apply for this exciting opportunity.
We look forward to welcoming you to the Claryfi team and working together to achieve our shared goals!

**To Apply:**
You can contact us and send your CV telegram Kate_Zve.