Position: IT Operations Manager/Head of IT Support
Company: Infopulse
Experience required: 3y

**Areas of Responsibility**
Support of a variety of IT services on L2 level of support (infrastructure level)
Manage the team of support engineers
Involve in processes and projects developing

**Qualifications**
Operations management
Infrastructure services knowledge
Microsoft technologies stack
Good communications skills
Reporting
Team management
English language level – pre-intermediate and higher

**Will be an advantage**
Management 3.0 and SCRUM practices knowledge
Project management experience
Similar experience in IT operations, support, administration with SLA/KPI objectives
Technical skills background