Position: Knowledge Base Content Writer
Company: Veterinary Integration Solutions
Experience required: 1y
English level: upper

Objectives and Responsibilities

- Write user-friendly content that meets the needs of the target audience, turning insights language into self-service items that set our users up for success
- Obtain a deep understanding of processes and services in the veterinary domain to translate complex product information into simple, polished, and engaging content
- Develop content in alternative media forms (charts, diagrams, infographics, etc.) to increase users’ understanding of the material
- Research, outline, write and edit new and existing content, working closely with Support Agents
- Follow the existing content guidelines
- Participate in the development and organization of procedure manuals and process documentation

Skills and Qualifications

- English Upper-Intermediate
- Ability to work as a team player
- Superior written and verbal communication skills, with a keen eye for detail
- Ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Experience in the veterinary domain and working with US customers will be a great plus

What working at VIS offers

- A full-time remote position with an 8-hours flexible working schedule
- Competitive compensation (fixed in US Dollars)
- Opportunities for growth and self-actualization
- Great working relationships
- Transparent culture

VIS provides thorough training and encourages continuous education.

We are committed to achieving a work-life balance, enabling us to deliver excellent client service whilst allowing you to build your career and keep pace with your personal priorities.