Position: Support Engineer (2 Level)
Company: Freelance
Experience required: 1y
English level: intermediate

Job purpose
Level 2 Engineer for BSS Applications
Act as next level for Incident and support requests that cannot be resolved by Level 1
Handling of support issues requiring involvement of Product Support and 3rd party suppliers
Duties and responsibilities
BSS systems/applications administration
Integration with other IT-systems
System performance analysis and optimization
Support Incident Management and Trouble Ticket resolution along with L1 team.
Impact assessment for change request going onto Production; escalating of defects, problems to the Level 4(Application development and maintenance) team
Perform failures root cause analysis and troubleshooting
Setup and Definition of Preventive Maintenance and Performance Reporting to be executed by L1 team
Responsible for managing and updating of the 'Known Errors' knowledge-base for L1 team.
Conduct random audits at specified intervals.
Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
Skills
Higher education
Min 2 years of experience in IT / Telecom
The candidate should have working experience in operatoror vendor and hands on experience of IT system administration
Knowledge of IT environment, billing and ERP systems
Working experience in technical areas
o
OS:
UNIX, Linux, Windows Servero
DB:
MySql, Casandra, Oracleo
Others:
PlSQL, TSQL. Scripting on Bash & Python is a plus
Innovative thinker, responsible for driving and executing efficiency and automations into Billing operations.
Understanding of SLA (Service level Agreement) concept
Knowledge sharing & Collaboration Skills
English skills (oral and written)