Position: Support Engineer
Company: AVyS Telecom
Experience required: 2y
English level: intermediate

MAIN RESPONSIBILITIES:

•	Monitoring of system availability of virtual mobile operator (MVNO) 
•	Fault reporting, troubleshooting or escalation of evolving problem 
•	Cooperation with external service provider 
•	Monitoring and resolving tickets on the vendor’s portal 
•	Monitoring the quality of VoIP and SMS traffic of virtual mobile operator (MVNO) 
•	Evolving the monitoring system (description of metrics and triggers) 
•	Control and development of internal CRM system 
•	Updating information in support knowledge base 
•	Teamwork in the international geographically distributed team

WHAT WE EXPECT:

•	Knowledge and understanding of  VoIP (SIP, RTP), SMPP 
•	Knowledge and understanding the stack of  TCP/IP protocols
•	Experience with OTRS system and  Redmine
•	Understanding  principles of maintaining and controlling tickets in other ticketing systems
•	Deep knowledge and experience with any Linux distrib  and shells (csh, bash etc.)
•	Strong skills in monitoring systems (Monit/Zabbix)
•	Experience in database services (Redis/MySQL/Mongo DB)
•	English  - strong intermediate level
•	Strong analytical skills
•	Excellent communication skills (both written and spoken)

WILL BE AS A PLUS:

•	Experience with OpenSource VoIP and SMS software (FreeSWITCH/OpenSIPS,  JasminSMS GW)
•	Strong linux administration skills or database server
•	Understanding of construction principles of  billing systems
•	Understanding of the principles of  building VAS systems of mobile network operator

WE OFFER:

•	Being a part of friendly international team
•	Professional development opportunities
•	Work in varying areas on your own responsibility
•	Gain international experience
•	Teambuilding activities
•	Competitive salary, compensation for sick lists and regular vacations
•	Comfortable office in the center of the city (near 3 branches of metro station)
•	Reasonable and fair working conditions