Position: Scrum Master
Company: Infopulse
Experience required: 3y
English level: upper

BICS delivers best-in-class international wholesale solutions to any communication service provider worldwide. Through its Mosaic portfolio, a comprehensive, flexible and innovative suite of solutions designed to be used individually, or collectively, BICS meets the existing and future requirements of the global telecom industry. BICS’s headquarter is located in Brussels with regional offices in Bern, Madrid, Dubai, New York and Singapore. We also have a satellite office in Beijing and local presence in Accra, Cape Town, Miami, Montevideo, Nairobi and Toronto. 
Our team continuously strives to provide our customers with the highest levels of quality, reliability and interoperability enabling them to maximize their end-user value. With our successful consolidation strategy, and a continuing focus on technological advancement and innovation, we have achieved a world-leading position in the international Voice and Mobile Data markets. For more information, please visit: www.bics.com 
We are looking for a Scrum Master to join our Cloud Com Project to coordinate and coach our software development team. Put simply, you’ll be our go-to person for applying Scrum to produce high-quality work. 
Scrum Master duties include managing timelines, resolving problems and coaching team members on Agile methodologies. Ultimately, you’ll help create self-organizing teams that are flexible and fully productive during sprints. 

**Areas of Responsibility**

As a Scrum Master, you will be responsible for 
• ownership and accountability of establishing agile values, methods, principles, and practices for the delivery of projects and products; 
• facilitating agile ceremonies, e.g. product backlog refinement, Backlog Grooming, planning, daily standups, sprint reviews, retrospectives; 
• coaching and mentoring team members in Agile frameworks; 
• facilitating internal communication and effective collaboration;
• being the point of contact for external communications (e.g. from customers or stakeholders); 
• cooperating with product owners on backlogs and new requests; 
• resolving conflicts and removing obstacles; 
• helping teams implement changes effectively; 
• ensuring deliverables are up to quality standards at the end of each sprint; 
• configuring and maintaining an agile project management tool (Jira); 
• challenging and improving the operation of the team, improving their performance and capabilities; 
• helping build a productive environment where team members ‘own’ the product and enjoy working on it;
• supporting the agile transformation together with Agile Working Group; 
• assessing the Scrum maturity of the team and coaching them to higher levels of maturity, at a pace that is sustainable and comfortable. 

**Qualifications**
 
You have proven experience of at least 5 years as a Scrum Master in a standard Agile environment. This experience covers, among other, the following skills: 
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement…) 
• Well-developed skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency 
• Well-developed collaborative problem-solving skills 
• Experience in coaching and training individuals and teams in Agile concepts and practices 
• Experience in facilitating, collaborating and using soft-skills 
• Excellent communication skills and experience inside and outside of a team
• Outstanding organizational skills 
• Can-do, result-driven, and positive attitude, openness to learning 
• Familiarity with software development 
• Degree in computer science, business or similar fields 
• Good knowledge of other Agile frameworks (Crystal, XP, etc.) is an advantage
• Scrum Master certification is an asset
• Languages: English (well-developed reading, writing, and speaking skills) is a must