Position: Account Manager
Company: CyberCraft
Experience required: 2y
English level: upper

Requirements:

• At least 2 years of account management experience in IT sphere
• Perfect problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate ideas to clients
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to details

We offer:

• Good career opportunities
• Flexible working hours
• No time trackers — ability to do quality work
• Fair salary (regular performance-based salary reviews)
• Fully paid medical insurance
• 20 working days paid vacation and 15 sick leaves per year
• English classes in the office
• Bookkeeping and accounting for us
• Cozy, equipped rooms — no open-space
• Approachable management, open to suggestions and innovations
• Friendly team and enjoyable working environment

Responsibilities:

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs