Position: ServiceDesk Support Engineer
Company: Zoolatech
Experience required: no_exp
English level: pre

Responsibilities
1. Support of IT infrastructure in Kyiv office and in the cloud:
a. Routers, firewalls and switches configuration.
b. Active Directory and ADFS configuration.
c. Monitoring solution configuration (adding new devices, services, removing old ones, etc.).
d. Keep documentation in actual state.
e. Communication with service providers and partners.
f. Communication with end users.
g. Troubleshooting.
2. Participation in IT projects together with outsourcing company.

Skills Required
1. Experience with IT networks and Infrastructure. Preferable to have experience in ISP or system integrator.

2. Networking skills:
- Network knowledge on CCNA level.
- Experience with firewalls, routers and switches (Cisco, Mikrotik).
- General knowledge about the Internet and ISPs interconnection.
- Knowledge of OSI and TCP/IP models.

3. Infrastructure skills:
- Experience with Active Directory including standard services (DNS, DHCP, etc.).
- Experience with Unix like systems.
- Understanding what is public and private clouds. Working experience is very preferable.
- English - pre-intermediate level

4. Optional:
- Experience with MDM solutions.
- Python knowledge.
- Experience with enterprise-grade wireless networks.
- Experience with ADFS.
- Experience with monitoring solutions (CheckMK, Zabbix).

Project Description
We offer a great career opportunity to influence our tech environment, learn and develop new skills, a good package, and a supportive company culture that encourages a healthy work/life balance.