Position: Head of Support
Company: Tamga
Experience required: 2y
English level: upper

Required skills:
experience on the similar position;
good knowledge of Polish (is a must);
 ability to quickly solve crisis and extraordinary situations (is a must);
experience with statistical analysis and reporting;
experience in team management;
skills of process optimization; 
experience in sales would be an advantage.
Responsibilities:
organization of the contact center work;
responsibility for your team’s results;
 ensuring that KPI’s are reached;
quality control of customer service (writing scripts, control of the customers’ feedback, etc);
analyze and monthly report to the top management;
 optimization of the contact center work;
participation in the recruiting and training of new staff.
We offer:
non-stop practice of Polish language;
office in the city center, 2 minutes from m.st. Palats Sportu, with lots of fashionable cafes nearby;
fixed working hours from 10:00 to 19:00;
paid sick leaves and 24 days of paid vacation;
comfortable working conditions (tea/coffee, game room);
friendly young team.