Position: Head of Service Delivery and Employee Experience Department
Company: Newxel
Experience required: 5y
English level: upper

**Responsibilities**:
- help to transform Service Delivery and Employee Experience department and drive it;
- play a key role in formation and implementation of new processes and procedures;
- lead team of Service Delivery and Employee Experience Managers, act as mentor and advisor;
- establish strong relationships with clients, act like a trusted partner for clients;
- ensure high employee and client satisfaction level, high retention level, work on metrics creation, implementation and monitoring.

**Requirements**:
- vast experience in people operations and management in big companies (over 500 people);
- experience of direct communication with international clients (preferred directions US, EU, Israel);
- experience of being a troubleshooter and a facilitator in conflict situations;
experience of implementation of new processes and initiatives on different levels;
- strong leadership skills, ability to build and manage teams;
- great personal and interpersonal skills;
- open minded and result driven;
- advanced level of English.

**We offer**:
- a professional environment with great people to work with;
- opportunities to make a difference, to develop and grow;
- direct cooperation with the customer;
- compensation of tax payments;
- medical insurance;
- company-paid English classes.