Position: Account Specialist- Junior to Middle (Digital Marketing Team)
Company: Helpware
Experience required: 1y
English level: fluent

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and looking for an Account Specialist (Digital Marketing Team) to be a part of our Marketing Team for the Digital Agency that works with automotive dealers in the US and Canada.

Responsibilities:
- Acting out as a frontline point of contact, facilitate calls with the client; coordinate the team, conduct regular team meetings.
- Provides daily direction and communication to employees so that the marketing transactions are processed in a timely, efficient and knowledgeable manner.
- Responsible for monitoring transactions and quality control, based on training and quality program designed per transaction/process flow.
- Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
- Provides statistical and performance feedback and coaching on a regular basis for each team member.
- Maintains oversight and ensures efficient collaboration with the Training department - effectively providing direction for the following activities including but not limited to:
- Provide direction to identify and utilize best-in-class facilitation methods and techniques to coach students to meet business performance standards,
- Responsible for managing and motivating agents to work simultaneously with them to hit KPIs and metrics.
- Handling employee-related issues and ensure that employees adhere to the company's policies, procedures, guidelines, rules, and work.

Qualifications and Skills:
- Bachelor's degree in any field
- 1 year of relevant experience in a marketing sphere, ideally in a supervisory/managerial (people manager/leader capacity) position
- Must possess effective organizational and time management skills
- Strong leadership skills
- Coaching and Counselling skills
- With keen attention to details and highly organized
- Amenable to work on the night shift/shifting schedule
- Client relations, Leadership, and people-management skills.
- Excel user, the skilled CRM system user, understanding of Google Ads (AdWords), Double Click (Campaign Manager), Bing, Facebook

We offer:
- Downtown Kiev location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with the native speaker;
- Business hours: Mon-Fri: 2pm - 11pm;
- Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

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https://www.helpware.io/