Position: Senior/Middle Customer Support Engineer (L2)
Company: ELEKS
Experience required: 3y
English level: upper

**ABOUT CLIENT**
Global law firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace.

**REQUIREMENTS**
4+ years of experience as a Customer Support Engineer
Experience with Azure
Significant working experience with Windows based server infrastructures
Proficient in endpoint support in a Microsoft Windows managed environment
A general understanding of networking, and firewall technologies
Working experience with implementation life cycles, methodologies, tools and practices
A general understanding od frameworks such as ITIL
Understanding and experience of business continuity requirements and implementations.
Experience with administration and support of Microsoft Active Directory, Exchange, Teams.
Microsoft Systems Center (SCCM) and other related technologies
Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services
Upper-intermediate level of English

**RESPONSIBILITIES**
Operational support of the Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization
Monitoring and maintenance of the service monitoring infrastructure
Maintenance of asset inventories and other operational systems
Management of service tickets in response to system issues, changes, and new requests