Position: Account Manager
Company: BotsCrew
Experience required: 2y
English level: fluent

BotsCrew is looking for an experienced Account Manager to join our team.

You will act as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. You may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.


**Who we are?**
BotsCrew is a chatbot development leader recognized by Clutch and Forbes. Fortune 500 companies like Samsung, Honda, Virgin, Mars, Novartis, and others trust us to build AI-powered chatbots that improve their operational efficiencies, raise brand awareness, bring clear ROI, and more.

**What will you do?**
- Help customers achieve their business objectives efficiently by deploying our resources;
- Communicate with clients to understand their needs and explain product value;
- Secure upsell/cross-sell opportunities to continue bringing value to our customers;
- Build relationships with clients based on trust and respect; 
- Track and analyze project results;
- Discover new business opportunities; 
- Create an account development strategy;
- Participate in pre-sales and discovery sessions.
- Collaborate with internal departments to facilitate client need fulfillment;
- Collect and analyze data to learn more about consumer behavior;
- Maintain updated knowledge of company products and services;
- Resolve complaints and prevent additional issues by improving processes;
- Identify industry trends.

**What will you need?**
- **3+ years of experience in Account Management/Sales at IT company;**
- **Advanced English;**
-** Proven track record of managing top-tier accounts with $100,000+ annual budget under management;**
- Experience working with the global B2B market (primary market — USA, UK, Canada, Australia, Switzerland, and Germany);
- Solid understanding of AI capabilities and its business application (with focus on Generative AI);
- Exceptional verbal and written communication skills;
- Ability to collect, track, and analyze large amounts of data;
- Adaptability and strong problem-solving skills;
- Excellent active listening skills;
- Ability to build rapport and collaborate with others within the company and externally;
- Understanding of consumer behaviors and industry trends;
- Extensive, accurate product knowledge;
- Data-Driven Mindset & Creative Thinking;
- Customer-First Mindset — their success is your success, and the more you can invest in their needs and goals, the more successful you’ll be in this position.

**🌟 Perks & Benefits:**
- Performance-based commission;
- Top-tier Fortune 500 accounts under management;
- 20 paid vacation days + 5 paid sick days;
- Flexible work schedule & top-notch work conditions;
- Competitive salary;
- Remote work with optional office visits (Lviv);
- Unwavering commitment to employee well-being despite ongoing war in Ukraine;
- Medical expense coverage & mental health support;
- Professional development opportunities & mentorship;
- Assistance with relocation within Ukraine or abroad;
- Educational compensation options (courses, workshops, etc.);
- A youthful, talented, and remarkable company culture.


At BotsCrew, we're proud to support the Come Back Alive Foundation and other organizations and individual fundraisers, all working tirelessly to bolster Ukraine's resilience and secure its victory. Given the current circumstances, we've opted to temporarily suspend certain benefits to maximize our impact in providing assistance. Nonetheless, our commitment to our employees remains unwavering, and you can rest assured that these benefits will be reinstated once Ukraine wins.