Position: Data Analyst (relocation from Ukraine to Spain after probation period)
Company: EPAM
Experience required: 2y
English level: upper

Bridgewater Associates is one of the biggest hedge funds in the world with headquarters in Connecticut, US, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.

The role consists of working on a large team that operates out of 3 different countries providing data validation services. The team structure consists of L1 and L2 support levels that is overlooked by a management team. The work is high paced and is in line with ITIL methodology that consists of the incident, problem, and change management as well as a respective tool set. The candidate will be working as part of the L2 team and will be expected to quickly onboard and go through KT phase within several months according to set target dates. Once KT is over candidate will be working in L2 team handling more complex incidents as well as ad-hoc cases and internal L1 escalations. All communication with client is done via ServiceNow, however, is not limited and may continue in chat or a call.

Requirements
B2 English
Team player
Motivated and Responsible
Experience working with case-sensitive and confidential data
Has experience working and building out KB
Previous Operations or Support experience
Incident management experience
+2 years of support experience
+1 year working in the financial services domain
Experience working with SLAs
Stress resistance
Able to handle escalations from L1
Able to communicate with business users (not service desk)

Nice to have:
ServiceNow
Kibana
Confluence
Has L2 experience
Participation in KT as a mentor
Economical background (understanding in macroeconomics)
Previous experience working in financial services