Position: UC Operations Engineer
Company: Virtuace
Experience required: 3y
English level: upper

**Role Summary:**
Virtuace on behalf of our client — American insurance company is looking for UC Operations Engineer to join our team.
Client is a global specialty provider of property and casualty insurance and reinsurance that has more than $110 billion USD in total assets along with $17 billion USD in net asset

This position will be responsible for monitoring client UCC environment, including telephony, fax, video conferencing estate and Webex calling environment. The position will be focused on delivering operational robustness to telephony across desk, PC/desktop, and mobile platforms.

**Required skills:**
- Cisco Certification — CCNA Collaboration;
- Experience with Cisco UC product suite, including CUCM, CUC,
- Express ways and Cisco video/room systems;
- Familiarity with Webex Control Hub and Webex Calling;
- Intermediate level IP networking knowledge;
- Cisco Real-time Monitoring tools knowledge;
- Experience using Wireshark and Fiddler for packet captures;
- Be able to perform triaging steps on Cisco UC system issues-
Cisco Unified Communications Manager;
Cisco Unity Connection;
For the above, be comfortable going into admin CLI, to perform rudimentary checks or restart etc.;
Cisco voice Gateways & Cisco CUBEs;
Webex Control Hub;
Webex Calling;
Troubleshooting using Webex Control Hub;
Cisco Expressways;
Cisco Directory Connector;
Cisco video conferencing systems (Room kits);
UC Security certificates.

**Responsibilities:**
- Proactively monitor all UC subsystems, to keep Cisco IP Telephony system operational;
- Perform initial triaging to assess severity, impact;
- Open trouble tickets with carriers, as needed;
- Follow SOP to perform initial remedial steps;
- Work closely with UC Infrastructure team, to ensure operational procedures (SOPs) are developed and maintained as the UC environment evolves.

**We offer:**
-  To work with a company which is financially stable and reliable, the company has ambitious plans for development. Our main customers are American insurance companies, it allows us to feel safe and protected on the financial side;
-  Health insurance;
-  Competitive paid-time-off programs, including company-paid holidays
-  English classes (online) and speaking-club with native speakers;
-  Competitive salary;
-  Collaborative friendly team environment.