Position: Head of  Retention
Company: Ultimatech
Experience required: 2y
English level: upper

The key duties will include but not be limited to: 
•	Analyze the performance of all brand marketing activity to identify and promote best practice. 
•	Design value generating and protecting campaigns and propositions to drive value from the customer base.
•	Being data driven, ensure the efficient coverage of the customer base and maximize all opportunities.
•	The creation and implementation of an optimized daily/weekly/monthly campaign programs and events calendars, tailoring communication to different customer segments.
•	Tracking financial effectiveness of scheduled campaigns through regular reporting, including details of customer behavior, usage and spend.
•	Building up each stage of the customer journey with appropriate marketing/account management or service touchpoints. 
•	Developing and managing the Retention Strategy to optimize Key Performance Indicators including customer lifetime values, retention/churn levels and average revenue per customer. 
•	Lead the development and training of the Retention team to successfully support customers through their customer journey.
•	Working with the design, development and other teams to ensure execution excellence and that the website/email templates, and customer engagement strategies meets the needs of existing and new customers.
•	Conduct marketing research to support any required project and keep updated with latest current trends and guidelines;
•	Oversee launch of new brands within the operation.

Skills & Experience required:
•	At least five years of proven experience with customer lifecycle programme across multi –  brands/products/regions essential.
•	Solid experience with CRM tools and customer segmentation essential.
•	advanced knowledge of the Office Suite, especially Excel
•	Knowledge of online gaming industry or e-commerce industry
•	Strong social media skills related to strategy and execution 
•	Experience of working in a fast-moving environment 
•	Ability to think innovatively and creatively
•	Previous people management experience required
•	Ability to multi-task, being proactive, efficient and independent
•	Strong project management skills, being result oriented, team-focused and customer-focused

We offer you:
Opportunities for professional development and personal growth
Competitive salary
Cozy modern office in the city center (5 minutes' walk from Olimpiyska metro station);
Flexible working hours
Inspiration atmosphere and teamwork
Exciting corporate events& teambuildings
Medical Insurance.
 
We will be glad to welcome you in our team!