Position: Jira Administrator
Company: CHI Software
Experience required: 1y
English level: intermediate

Responsibilities
Overseeing process execution and coordinating quality activities on demand 
Identifying and implementing changes to the process;
Identifying exceptions and deviations, as well as management of these situations;
Communicating new and changed policies;
Ensuring the standards and procedures are being followed;
Identifying and implementing process improvement;
Creating, analyzing and distributing process reports;
Acting as focal point for any requests/issues/questions/etc. related to the process; 
CAPA management;
Following defined escalation path when needed;
Notifying the participants about the process non-compliance; 
Ensuring completeness and integrity of information collected to conduct daily operations;
Establishing of measurements and targets to improve process effectiveness and efficiency;
Responsible for evaluating the performance of the process
Assisting auditing of the process for compliance with documented procedures;
Moving toward digital transformation and automatisation.
 
Required: 
Experience in Agile tools (Confluence, Jira);
Possess ability for business management;
Ability to discover and establish business process;
Ability to design, carry out analysis, and model business processes (BPMN, UML);
Ability to construct business process methodology toolbox;
Skill for business process simulation and optimisation;
Intermediate+ English (written);
Experience developing operation manuals, policies, and procedures;
Works well in team environment, with negotiation and problem solving skills.

Will be a plus:
Possess strong interpersonal capabilities and communication skills;
Ability to make decisions fast and establish rules towards proper business management;
Ability to facilitate business process and monitor other members of staff towards attaining business goal;
Ability to establish and govern business process towards excellence performance;
Good project management skills.