Position: Help Desk Support
Company: Luxoft
Experience required: 3y

Responsibilities:
- Provide telephone and deskside level 2 user support
- Respond to electronically submitted requests
- Provide polite and friendly customer service
- Perform periodic maintenance, provided technical support and executed systems engineering.
- Perform troubleshooting and diagnosis to hardware/software/network failures, and provided resolutions.
- Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires.
- Set-up users on network and provide user name and password access to specified systems.
- Assisted with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM.
Mandatory Skills:
Communication Skills LAN TCP/IP Tech Support VPN
Mandatory Skills Description:Communication Skills, LAN, TCP/IP, Tech Support, VPN, Windows 10
Nice-to-Have Skills:Cisco, Linux.