Position: Support Engineer (Europe, Armenia, Georgia)
Company: Chrysalis Gate
Experience required: 5y
English level: upper

We are looking for Support Engineer to join our client’s team on a subcontract basis.

Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- 4+ years of experience in Tier 3 technical support or a related field
- Experience with troubleshooting complex software and hardware issues
- Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.
- Familiarity with programming languages such as Java, Python
- Knowledge of operating systems, databases, and networking protocols
- Ability to work independently and in a team environment
- Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements.
- Strong analytical and problem-solving skills
- English - Upper-Intermediate+
- Location - Europe, Armenia, Georgia

Responsibilities:
- Troubleshoot and resolve complex technical issues related to software and systems
- Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
- Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
- Analyze system logs and diagnostic data to identify and diagnose issues
- Reproduce Issues identified at the customer’s site in order to identify the root cause
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
- Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

We offer:
The full-time workload on a remote basis
Start - ASAP
Duration - 6+ months