Position: Customer Success Manager
Company: Divoro
Experience required: 3y
English level: fluent

**Responsibilities**

Build trustful and long-lasting relationships with Customers.
Manage all aspects of Customer relationship.
Facilitate process of signing master service agreements and SOW/Job Orders with Customers.
Work with customers and sales to expand existing company offerings.
Schedule delivery of services with delivery teams and value-added vendors.
Work with internal delivery teams and value-added vendors to ensure timely delivery of services.
Build and maintain Projects/Services Delivery Plan with Timelines for each and all Customers to ensure timely delivery.
Monitor Customers’ satisfaction, initiate and suggest areas of improvement.
Understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer.
Facilitate Business Review Sessions with Customers.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve the customer experience.
Be a bridge between customer - sales - delivery teams to ensure customers success.
Make sure that what was promised by sales team matches with customers expectations and ensure that it is deliver to customer on time.

**Requirements**

3+ years of working experience as Customer Success Manager in the information technology sector.
Fluent English and excellent written and verbal communication skills is a must.
Strong organizational skills / project management including attention to detail and multi-tasking is a must.
Ability to build and leverage Projects Plan with Timelines using JIRA or other Project Management tool.
Exceptional ability to communicate and foster positive business relationships.
Ability to build positive relations with users and colleagues.
Ability to analyze and understand the core of each request — not just what but why it’s needed.
Ability to effectively communicate technical information in non-technical terms.
Experience working with B2B clients.
You should be a well-organized person, who it’s easy to rely on.

**The company offers:**

100% remote.
Flexible working hours.
Open-minded team that is always ready to help.
Healthy and positive team environment.
Visionary leadership that sets goals and judges by results.
Opportunities for professional and personal growth.
Direct contract with US-based company.
Paid vacation and sick leave.