Position: Support/Installation engineer/DevOps
Company: Intellias
Experience required: 2y
English level: intermediate

Project Overview:
The system provides a real-time overview of manufacturing assets status as well as an analysis to predict possible asset failure. Predictive maintenance can be used both in real-time and in the long run, leading to cost savings through more efficient asset usage and maintenance based on sensor data.

Responsibilities:
- Research and identify solutions to software and hardware issues;
- Diagnose and troubleshoot technical issues, including account setup and network configuration;
- Ask customers targeted questions to quickly understand the root of the problem;
- Track computer system issues through to resolution, within agreed time limits;
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue;
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
- Provide prompt and accurate feedback to customers;
- Refer to internal database or external resources to provide accurate tech solutions;
- Ensure all issues are properly logged;
- Prioritize and manage several open issues at one time;
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting;
- Prepare accurate and timely reports;
- Document technical knowledge in the form of notes and manuals.

Requirements:
- Knowledge of automated build environments (GitLab, make);
- Programming languages GoLang, Python;
- Docker, docker-compose, k8s;
- Knowledge of AWS Infrastructure;
- Linux administration: ubuntu, software installation;
- Experience with revision control systems: Git;
- Experience with debugging algorithms, analyzing software tests results;
- Upper-intermediate level of English, well-developed communication skills.

Will be plus:
- Working with Jeager;
- Working with ElasticSearch.