Position: Customer Support Specialist (Chat, calls, email) - advanced English
Company: Online Makeup Academy
Experience required: 2y
English level: fluent

Company Overview:
Online Makeup Academy is a leading online platform providing comprehensive makeup courses and training for aspiring makeup artists worldwide. We pride ourselves on offering high-quality education and outstanding customer service to our students.

Position Overview:
We are seeking a dedicated and proactive Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for managing our chat box, handling inquiries over phone calls and email, and providing exceptional assistance to potential students. Your goal will be to help funnel leads and convert them into satisfied customers. This role requires an advanced level of English language proficiency and a passion for assisting others in achieving their makeup artistry dreams.

**We will train the right candidate, as long as they have exceptional English language skills and are passionate about providing outstanding customer service**

Job Responsibilities:
- Respond promptly and professionally to customer inquiries through our chat box, phone calls, and email.
- Provide detailed information about our makeup courses, programs, and offerings to potential students.
- Assist customers in the enrollment process, guiding them through the payment and registration procedures.
- Understand customer needs and tailor solutions to match their requirements, ensuring a positive customer experience.
- Develop and maintain a deep understanding of our courses and offerings to effectively address customer queries.
- Collaborate with the sales and marketing teams to identify opportunities for lead generation and conversion.
- Meet and exceed individual and team targets for customer conversion and satisfaction.
- Maintain accurate and up-to-date records of customer interactions and sales data.
- Continuously seek opportunities to improve customer support processes and enhance the overall customer journey.

**Requirements:
- Proven experience in customer support or related roles.
- Exceptional English language skills (both written and verbal) to effectively communicate with a global audience.
- Strong problem-solving and active listening skills to understand and address customer needs.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Sales-oriented mindset with a drive to achieve and exceed targets.
- Familiarity with makeup artistry or beauty industry is a plus but not mandatory.
- Tech-savvy with the ability to quickly learn and navigate various software applications.
- Positive attitude, empathy, and a genuine desire to help customers succeed in their makeup careers.

Compensation:
A competitive compensation package include a base salary and commission for each converting customer, based on individual performance and customer conversion rates.

We will train the right candidate, as long as they have exceptional English language skills and are passionate about providing outstanding customer service. Look forward to welcoming a new member to our dynamic team at Online Makeup Academy!