Position: Middle Support Engineer
Company: UranCompany
Experience required: 3y
English level: intermediate

Responsibilities:
● Provide technical support to SaaS platform;
● Resolve customer issues via our case management tool, email, chat, and/or video conferencing;
● Create technical documentation and update existing knowledge base
● Build and utilize complex lab setups to replicate and resolve problems
● Provide accurate and complete support escalations and bug reports


Requirements:
● At least 3 years of experience as a support engineer providing enterprise software application support
● High degree of analytical, debugging, and troubleshooting skills in a fast-paced environment
● Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers
● Advanced-level working knowledge of:
○ Linux system administration
○ Relational databases (SQL Server, Postgres, Oracle)
○ Web servers, such as Apache and Nginx
○ SSL certificates
○ Authentication protocols (Kerberos, SAML, LDAP, SSO)


A big plus will be:

○ JDBC and ODBC drivers
○ REST APIs
○ Non-relational databases (Elasticsearch, NoSQL, MongoDB, etc)
○ Experience with cloud platforms like AWS, Azure, GCP