Position: Digital Customer Success Representative
Company: ABBYY
Experience required: 2y
English level: fluent

**Qualifications**
3+ years’ experience in sales engineering or other customer facing technical role.
Experience with Customer Success and/or CRM platforms
Knowledge of software development and solution integration work
Understands solution-focused sales approaches and methods
Strong analytical and problem-solving skills
Excellent customer facing and interpersonal skills
Strong written and verbal communication skills
Strong attention to detail
Previous customer or account management experience
Experience with MS Office Suite or similar
Fluent in local language and English

**As a plus**
Project Management Certification
Experienced with software implementation
MBA or MS degree

**We offer**
Work in the international IT product company
Attractive social package (incl. medical insurance, partial compensation of sport and English classes)
Interesting and challenging tasks
Opportunities for professional growth and career
Competitive salary
Possibilities to travel abroad to implement complex projects in recognized companies
Comfortable working environment and a great team of professionals

**Responsibilities**
Build and maintain customer/partner digital relationships, ensuring constant and professional communications with assigned accounts.
Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers are maximizing their ABBYY products.
Is a strategic advisor to customers, ensuring awareness of ABBYY services, support, and other resources to best apply and operate ABBYY products.
Build and maintain relationships with internal stakeholders, including R&D, Professional Services, and Sales to ensure a positive customer experience.
Promptly record and escalate as needed technical issues, leads, and feedback to appropriate internal groups.
Maintain and supply up to date documentation of cases and general account updates.
Integrated project management responsibilities, liaising with diverse stakeholders both internally and externally.
Manage release, delivery, and coordination with customers on development cycles and technical onboarding
Digital Marketing management responsibilities, liaising with diverse stakeholders internally.
Manage product updates timely delivery, supplement with the marketing materials, coordination with the Marketing Department.

О проекте
The Digital Touch Specialist is a Subject Matter Expert (SME) and digital touch contact for ABBYY’s licensing and enterprise customers. The Digital Touch Specialist ensures assigned accounts maximize their use of the ABBYY products and services. The Digital Touch Specialist uses digital engagement tools to look after assigned accounts with, managing expectations, reporting feedback, and ensuring an overall positive experience. This is a role requiring strong customer management skills and technical acumen.

  
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