Position: Implementation Consultant/Business Analyst
Company: KitRUM
Experience required: 3y
English level: upper

Required skills:

4-5 years of experience in such positions as a Business analyst, Customer Service Manager
Experience in implementing SAS solutions
Strong analytical & logistical skills
Well-developed verbal and written communication skills
Ability to perform As-is and To-Be analysis
Excellent time management skills and ability to quickly jump from one focus to the next
Ability to identify and escalate systemic outages as well as blockers to new customer implementations
Experience in troubleshooting and creating reproduction documentation on reported issues
Level of English: Upper-Intermediate

As a plus:

Experience in working with SAP or Salesforce tools
Understanding of the transportation and logistics industry, preferably focused in the RFP and Bid process
Experience in working on discovery phases
Knowledge of account onboarding and Carrier sourcing
Experience in training groups and individuals via video conferencing

We offer:

High compensation according to your technical skills
Long-term projects (12m+) with great Customers
5-day working week, 8-hour working day, flexible schedule
Democratic management style & friendly environment
WFH option (Possibility to work from home)
Annual Paid vacation — 20 b/days + unpaid vacation
Paid sick leaves — 6 b/days per year
Ukrainian official holidays
Corporate Perks (external training, English courses, corporate events/team buildings)
Cozy office in the center of the city
Coffee, cookies and other goodies
Professional and personal growth

Responsibilities:

Work with the engineering team to prepare a new customer environment
Working closely with customers to understand their business requirements
Customize environment as defined by customer-specific sales demos
Set up a QA environment to ensure correct set-up and functionality
Host End-User Training Sessions, Train-the-Trainer Sessions, and Customer-Admin Training Sessions
Work with the customer to ensure customer data is being captured to facilitate reporting and dashboards
Model the customers’ process within the client’s platform
Assist in uploading customer historical data into the client’s system, including mapping and customer calls to ensure understanding of data and how to translate it into the system
Ensure new customer satisfaction throughout the onboarding process
Document customer configuration at the time of go-live
Facilitate smooth handover of fully onboarded clients to the full Customer Success Team
Assist in customer support for both new customers and previously implemented customers
Monitor the customer support desk
Provide timely responses to end-user support inquiries, complaints, feedback, and enhancement requests
Verificate and escalate system outages reported by customers
Troubleshoot issues and bugs, resolving as much as possible before engineering intervention
Document reproduction steps for bugs on designated engineering boards
Assist in prioritizing issues and bugs based on customer communications, process disruption, and new customer implementations
Configure workflow processes and updates to a data structure in software and document custom configurations, when the customer engages in professional service hours

Project description:

Client’s platform helps commercial teams win more RFPs, minimize scope creep, and build customer relationships at scale. It helps sales and pricing managers take the right steps to qualify and respond to increasingly complex bids and, when they’ve won the business, accelerate time-to-value while ensuring compliance and delighting the customer. The platform combines such tools as rate intelligence and machine learning.

The client’s portfolio includes freight forwarders, carriers, domestic brokerages and software companies that developed TMS, rate engines, supply chain automation and CRMs.

Сompany description:

KitRUM is a one-stop custom software development company headquartered in sunny Florida with development centers in Ukraine and Poland.
With a pool of 300+ top-notch engineering resources, we help CxOs of VC-backed startups and fast-growing tech companies in the US, EU and Australia to custom build software engineering teams packed with top-tier talent.

Why us?
We realize that one of the most crucial things for developers — adequate clients and fascinating projects. So we qualify our clients to make sure that they:
have an idea that they believe will make the world a better place;
think long-term and looking for a trusted-tech partner;
want to rely on and avoid micromanaging;
are not f%ing jackasses :-)
Follow our team on Instagram to know more about our daily life :)
We adore making new friends on the board!