Position: Middle Orchestrade Support Techno-Functional
Company: Luxoft
Experience required: 2y
English level: upper

Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us.
Responsibilities:
Provide application support services for our Macro Business. The successful candidate will be given training on Orchestrade - a modern, scalable Macro trading platform. Note that experience working with Orchestrade is not required. In this role you will participate in continuous service improvement; collaborate with business and technical stakeholders.
• Be responsible for monitoring production environment and issue resolution
• Automate support tasks
• Maintenance and support activities on the Orchestrade platform, such as:
o Investigate and resolve trade flow processing issues, pricing setup and configuration, P&L related issues, Risk related issues
o Setup financial instruments and market data curves
• Work directly with end users (Portfolio Managers, Traders) on any issues that arise and take responsibility for root cause analysis
• Ensure that issue resolutions happen in a timely fashion and escalate to relevant development teams if needed
• Update knowledge articles (Wiki) on new issues; classify known issues, symptoms, and workarounds/fixes
Mandatory Skills Description:
 Business Analysis
- 0+ yr. experience with Orchestrade, or similar Capital Markets applications like Calypso or Murex (1+ yrs)
- Strong analytical mindset and a proven ability to learn
- Responsible and client oriented
• Strong communication skills. English--written and spoken--upper intermediate level
• Ability to work under pressure during outages and incidents, and to multi-task.
• Demonstrable prior programming experience, either commercially or on hobby projects
• 1+ years SQL experience
Nice-to-Have Skills:
- 2+ years' experience as a Production Support Engineer
- Participation in implementations and upgrades
- Understanding of Test management
- Understanding of Trade life cycle
- Understanding of Market Data management
- Client focus: understands clients' businesses; identifies and understands the needs and objectives of clients, both on an individual and corporate basis; builds strong relationships to aid Luxoft's aim of being a trusted partner to the clients.
- Communication skills: expresses ideas effectively, both verbally and in writing; adjusts language, terminology and non-verbal communication as appropriate.
- Teamwork: works effectively with others; helps to build strong teams and networks.
- Personal leadership: realistically identifies own skills, experience, knowledge and other personal attributes; displays confidence and resilience.
- Planning and organizing: identifies and meets milestones; understands and articulates deliverables; assesses and mitigates risks; sticks to the scope of work and manages any changes.
- Analytical decision-making: identifies and solves problems using insight and experience to make good decisions; gathers relevant information, identifying important issues and drawing conclusions.
Languages:
English: B2 Upper Intermediate