Position: Customer Support Specialist
Company: Ciklum
Experience required: no_exp
English level: upper

**Responsibilities:**
- Respond to customers’ request (in quick and efficient manner) through chats and emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide first level support to the company’s clients by chat, e-mail
- Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
- Understand and analyze customers’ problem, find appropriate and acceptable solutions;
- Following up with a client to ensure the problem is resolved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Ensure customer satisfaction and provide professional customer support
- Be responsible for the quality of service and performance
- Provide regular and accurate reporting on a daily basis

**Requirements:**
- Understand and analyze requests, react quickly
- Excellent English, both written and speaking skills are required
- Service-oriented with a desire to help people
- Detail oriented, reliable, stress-resistant
- Responsible, initiative, multitasking, self-organized, eager to learn
- Able to plan your own time
- Shift work (Monday 5 shifts per week. 8:00 – 17:00 and the second shift 12:00 to 21:00 rotating each week)
- Location: Ciklum Office, Lviv

**Desirable:**
- Experience on similar IT position would be a plus
- Experience with Jira, Confluence, Zendesk will be a plus
- Basic IT education, courses will be a plus
- Basic understanding of the financial markets

**What's in it for you:**
- Variety of knowledge sharing and training opportunities
- Unique working environment where you communicate and work directly with client
- Competitive salary
- Career and professional growth
- Possibility to work in a big and successful company
- Long-term employment with 20 working-days paid vacation and other social benefits
- Working in centrally located office with warm atmosphere which creates really good working conditions