Position: Business Applications Support Engineer
Company: Exness
Experience required: 3y
English level: upper

With over 1,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 280,000 active traders and 1 trillion USD in monthly trading volume.

**You will be:**

- Providing software application support under the supervision of a Team Lead:
Systems monitoring;
Change management;
Incident management;
Problem management;
User management;
- Establishing the root causes of application errors, and escalating serious concerns to the Team Lead.
- Performing analyses on business applications functionality and suggesting improvements.
- Ensuring effective front end and back end functionality of applications (if applicable)
- Communication with the internal users to collect requirements to improve application performance, functionality and stability. 
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
- Automations and integrations of business applications in terms of business processes automation.

**The ideal candidate:**

**Soft Skills required **
- Ability to effectively manage time and resources;
- Good level of written and oral communication skills;
- Demonstrate a proactive approach and ownership, result-oriented and responsible;
- Ability to work well under pressure, flexibility in decision making, positive attitude to frequent changes;
- Ability to work with other team members;
- Fluent Russian; English not lower than intermediate;
- Desire to develop as an expert in your professional field.

**Hard skills required**
- 3-5 years of experience with Business Applications as an administrator/developer;
- Experience with integrations of various integrations in terms of automation of business processes and data flows
- Experience (at least one option) with Javascript, Python, and practical examples;
- Understanding and practical application of SDLC, ITIL, Agile frameworks;
Knowledge of Windows\Unix as an advanced user.

**What we offer:**

- An amazing work culture with the ability to thrive and grow within the company 
- Medical insurance for employees, spouse and children including dental and optical
- Reimbursement of home working equipment
- Reimbursement of co-working expenses 
- 'Get to know your Team' Trip in sunny Cyprus twice a year
- Sports activities compensation
- Birthday, marriage and baby delivery bonus
- Extensive learning opportunities and professional development 
- Language courses allowance 
- Flexible public holidays
- 21 days annual leave, paid sick leave and maternity leave
- Flexible public holidays and Christmas break

Your application will be reviewed further and you will receive an update in due course if you are shortlisted.