Position: Technical Support Engineer
Company: Ciklum International
Experience required: no_exp
English level: intermediate

On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Engineer to join the Dnipro/Lviv team on a full-time basis.

Our Support Center’s goal is to provide customers with top-class assistance.

We are looking for service-oriented specialists with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

Responsibilities
Respond to customers' request (in quick and efficient manner)
Service Desk management
Understand and analyze customers' problem, find appropriate and acceptable solutions
Help to solve most simple problems directly otherwise escalate the issues through our ticket system to the next level development team
Check the status of the problem until it is solved
Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
Update the documentation
Requirements
Basic technical background (Basic IT education, courses will be a plus)
Basic Windows administration
Basic Azure knowledge
Understand and analyze requests, react quickly
Excellent English, both written and speaking skills are required
Service oriented with desire to help people
Push the matter through
Detail oriented, reliable, stress resistant
Responsible, initiative, multitasking is a must, self-organized, eager to learn
Able to plan your own time
Shift work (morning-day, day-evening, evening-night)
Good command of English, both written and speaking skills
Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
Strong ability to combine monitoring function and other ongoing processes
Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST
Office: Dnipro/Lviv. Location: Ciklum Office, Dnepropetrovsk/ Lviv
Desirable
Experience with Azure pipelines would be an advantage
Experience with Jira, Confluence, Zendesk will be a plus
Experience on similar (IT support) position will be a plus
What's in it for you
Variety of knowledge sharing and training opportunities
Unique working environment where you communicate and work directly with client
Competitive salary
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits           
Working in centrally located office with warm atmosphere which creates really good working conditions