Position: Site Reliability Engineer (PST-EST timezone)
Company: GlobalLogic
Experience required: 3y
English level: intermediate

**Job Description**
Bachelor’s Degree in Computer Science or related; or equivalent combination of education and experience

4+ yrs experience in full-stack application support/DevOps/SRE role

Proficient in scripting languages such as Powershell and/or Python

Understanding of email principles inclusive of: SMTP, DNS (tiny), deliverability best practices, PMTA configuration is a plus

Ability to distill technical and complex principles or scenarios to all levels of our organization

Knowledge of DevOps methodologies and the tools involved such as CI/CD concepts, CI/CD tools (Jenkins, CodePipeline, etc.), automation and configuration tools (Puppet, Ancible, etc) a plus.

Knowledge of one of the public clouds (GCP, AWS, Azure) inclusive of implementing projects on public clouds a plus.

Ability to self-govern workload and show discipline around priority and time management, even while working remotely or in the absence of direct management for an extended period of time

Ability and willingness to adapt to new application stacks and new technology concepts as the business evolves over time

English: intermediate both verbal and written

Ability to work under US East Coast schedule

Ability to collaborate with local and remote teams in different time zones

Ability to present/lead technical discussions.

**Job Responsibilities**
The Senior Site Reliability Engineer is a fundamental piece of the Site Reliability Engineering team. Site Reliability Engineering is accountable for the availability, reliability, and performance of the services and platforms in a highly transactional 24x7 environment.  The goal being to ensure all of our customers, globally, have a great experience using the Cheetah Digital Marketing Suite and other campaign platforms.

What you will do:

Help build a Site Reliability Engineering culture by sharing your best practices, approaches, documentation, and code with other engineering teams;

Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually;

Able to troubleshoot complicated issues handling OS, Networking, Database in a cloud-based SaaS environment/on-premises environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices;

Monitor application performance, take steps to improve overall application performance and stability and follow through with implementation;

Conduct system analysis, configuration management and develops improvements for system software performance, availability and reliability;

Design, write, ship, and motivate the creation of software and systems to increase observability, product reliability and organizational efficiency;

Work closely with software engineers and QAs to ensure the system is responding properly to no-functional requirements such as performance, security, and availability;

Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it;

Maintain and monitoring deployment, orchestration, of the servers, docker containers, databases, and general backend infrastructure;

Keep up-to-date with security and proactively identify, diagnose, and solve complex security issues.

**Project Description**
Our client delivers personalized experiences, cross-channel messaging and loyalty programs that add value to the customer relationships. The the product enables marketers to rapidly scale and meet the demands of the modern consumer. Marketers can easily deploy targeted and triggered cross-channel campaigns, compile data from multiple sources, and strategically promote desired customer behaviors - effectively increasing revenue and enhancing customer experiences.