Position: Account Manager - Adtech
Company: Insticator
Experience required: 1y
English level: fluent

**About Insticator**

At Insticator, we’re on a mission to create a smart, unified platform built to collect, aggregate and monetize all of a publisher’s first-party data. Our suite of engagement products empowers publishers and consumers alike to amplify their voices and express their opinions in safe, interactive environments. From our Commenting Platform backed by hybrid AI and human moderation to our Trivia & Polls Unit which enables audiences to interact with content that speaks directly to them, Insticator reaches and pulls insights from over 350 million users monthly. Our vast roster of partners includes Gannett, USA Today, Major League Baseball, Ancestry, WebMD, and countless others.

Headquartered in New York City, Insticator’s global footprint spans offices in Miami, Canada, India, the Philippines, Ukraine and the United Kingdom.

**About the Role**
**Job Overview**

The Account Manager will effectively manage and scale the relationship with all clients from the launch of the partnership. This involves scheduling regular calls with the client, recommending opportunities for performance improvement and serving as the first point for any troubleshooting inquiries. The role also involves creative problem solving to offer solutions for all partners even with limited dev resources. The Account Manager must equally be a team player and a self-starter who is not afraid to surface issues and always advocates for the partner. Additionally, the account manager will help facilitate network-wide outreach for ads.txt, product updates and QBRs. The role requires tracking performance closely for all clients so that we are always prepared to maximize performance. The Account Manager must be capable of working with remote teams for execution of tasks as well as collaborate with sales team in an effort to further educate them on the Account Management/Ad Ops workflow.



**Challenges and Opportunities for the position**
Our customers are our number one priority, and it is critical that we are managing those relationships while also handling their requests in a timely manner and scaling out the partnership. It is important to maintain a high level of commitment for every client, which requires a lot of organization given our scale. There is a big opportunity to spearhead the management of existing Account Management processes and make improvements to overall workflow.



**Responsibilities and Duties.**
Responsible for the health, retention and LTV of partner relationships
Organize and conduct regular calls with all partners to grow the business, optimize placements, update ads.txt and discover opportunities.
Act as the partner advocate internally providing constructive product feedback 
Act as the first line of defence successfully troubleshooting client issues, ranging from basic technical issues to using internal reporting to resolve issues
Manage advertiser block requests for publishers
Conduct QBRs with all clients, preferably in-person (when permissible) 
Ideate and implement processes to improve AM workflow
Conduct regular cross-departmental trainings to better educate other Insticator teams on workflows to increase communication to improve our services
Collaborate on internal documentation to ensure company wiki is always current.
Work collaboratively with Product, Engineering, Ad Ops, Technical Account Management, and Content Ops teams

**Qualifications.**
Professional competencies
2+ years experience in digital publishing, SaaS business or programmatic advertising serving as an account manager
Deep knowledge of monetization in the publishing industry including programmatic, video and app monetization.
Excellent understanding of website performance metrics. Must be comfortable speaking about Core Web Vitals, SEO, Page Speed and more. 
Excellent written and verbal communication skills. Must be comfortable meeting with executives.
Must have a deep appreciation for data and be comfortable speaking about it with partners.
Comfortable using GAM, Google Search Console, Chrome Dev tools, Lighthouse, Tableau, Hubspot or a compatible CRM, JIRA, and Google suite.
Must be a proactive problem solver willing to offer creative solutions to both internal and external stakeholders.
Proven track record of client retention and scaling out client relationships
Motivated independent worker who is invested in the success of the company
Ability to create organized processes and track successful execution
Ability to work in a fast paced, startup environment and easily pivot as needed.
Experience working in a remote environment and international team members and vendors is a plus



**Cultural competencies**
Creative confidence
Collaborative mindset and great teamwork skills
Skilled at receiving feedback, as well as providing it
Entrepreneurial & adaptable; great learning skills
Transparent & communicative, patient
Curious, research-minded, data-informed
Abortion travel expense reimbursement


**We offer a diverse package and the chance to grow financially with the company, including:**
Competitive Salary
Health Insurance
Flexible work schedule


**The Insticator Values
**
We recruit, promote, and reward based off of our three core values:

Sleeves Up - At Insticator we provide the autonomy and creativity needed to own your role, iterate where needed and drive impact on a massive scale.
100% Viewability - Insticator is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real time and build an open company culture.
Be Defiantly Great - We are defiant, that’s in our lifeblood, we accomplish what other people think are impossible. Challenging the status quo is our lifeblood.