Position: DAAS Support ENG
Company: Temerix
Experience required: 1y
English level: intermediate

Currently, we are looking for a DAAS Support ENG.
The ideal candidate will provide a combination of both a high level of business and technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering an excellent customer experience.

Our partner is an Israel company Fornova that provides advanced analytics for their customers’ products. The team of the project at the moment is 50+ people.
We empower the industry to optimize distribution, generate demand, and maximize revenue
BI solutions market leader with the most comprehensive global data set in travel & hospitality. Fornova is looking for a  DAAS Support ENG

Must-have skills:

Communication in both spoken and written English - Advanced.
Python - Intermediate.
Customer Delight - Advanced.
Knowledge of HTML/CSS - Basic.
NoSQL / SQL knowledge - Basic.
Troubleshooting skills -  Advanced.
Creative thinking.

Responsibilities:

Taking full ownership of providing enterprise customers' support on different tier levels from general explanations, settings, configurations, feature requests, advanced level of debugging and fixing technical issues, etc. (Tickets resolving on Zendesk).
Proactively managing and communicating end-to-end support-related items. (internal escalations, ongoing status updates, weekly reports, etc.)
Lead cross-team efforts to resolve outstanding issues.
Strong collaboration with R&D, CS, and Product departments.
Establishing knowledge base and working process (QA daily, NOC monitoring enhancements, etc.).