Position: HelpDesk
Company: Idenon
Experience required: 1y
English level: upper

IDENON welcomes talented professionals to join our dynamic company as a HelpDesk!
We are seeking a driven and motivated individual to join our team. You will be a key player in the delivery of our products and services, working with some of the brightest minds in the industry.

Who we are
IDENON is a Ukrainian company that builds global tech businesses. IDENON ecosystem includes 3 projects that work in online gaming industry.

The following skills are important to us:

- Experience in a similar position at least 1 year;
- Good knowledge of computer hardware and peripheral equipment;
- Skills in diagnosing and repairing computer equipment;
- Understanding of POP3, IMAP, SMTP, DNS, HTTP, HTTPS protocols;
- Administration of Windows, Linux, MacOS;
- Knowledge of network principles and operations;
- Knowledge of console commands: telnet, nslookup, ifconfig, ssh, ping, traceroute, etc.;
- Good learning ability, willingness to learn, responsibility, ability to work in a team;
- Confident command-line skills;
- English upper-intermediate.

Your future responsibilities:

- Installing and configuring operating systems (Windows, Linux, MacOS);
- Installing and configuring additional software;
- Performing basic computer hardware repairs and maintenance;
- Issuing access and onboarding new employees;
- Working with VPN, LDAP, Gsuite, NextCloud, Slack, Jira, Confluence;
- Receiving equipment and revoking access for departing employees;
- Working in a ticket system;
- Ensuring uninterrupted team operations;
- Purchase of equipment on websites in EU countries.

Will be a plus:
Experience working with a ticket system.

What we offer
You will enjoy corporate benefits, like:

— Flexible schedule — You will have the opportunity to choose where you want to work — at one of our comfortable offices or home. We ensure comprehensive company-paid 17 paid days off during the year; sick leaves and you can request an unpaid leave of absence.
— Learning and professional growth — Expert communities paid certifications and professional events.
— Growth environment — Achieving your goals is much easier with a strong team by your side. It is made up of industry experts and technology enthusiasts who work together towards a common vision.

We value honesty, openness, friendliness, positive attitude, independence.
Let’s create a cool product with us:)