Position: Customer Support Representative
Company: Bitmedia Labs
Experience required: 1y
English level: fluent

We are now looking for a Customer Support Representative to join our team.

Read more about the responsibilities and requirements to see if this position is a good fit for you. We hope to hear from you!

**Responsibilities:**
- Communicating and providing quality support for all questions in chats and via email;
- Collecting and analyzing user feedback;
- Ensuring customers’ satisfaction;
- Escalating inquiries to the appropriate team, when it is necessary;
- Working actively with other departments to resolve current issues/tasks;
- Tracking the status of a complaint/question, providing a solution;
- Maintaining an internal customer database and necessary documentation;
- Providing your insights & recommendations to improve our customer support team and its processes.

**Requirements:**
- Fluent English written and spoken;
- Experience in working in a customer service role for 1 year or more;
- Experience collaborating and gathering feedback for product development teams;
- Analysis and presentation skills (ability to analyze user feedback and escalate it in a timely manner);
- Outstanding communication and interpersonal skills;
- Excellent problem solving skills and attitude.

**We care for our team, therefore we provide:**
- Competitive compensation;
- Collaborative and friendly environment;
- English lessons, covered by the company;
- Team-building activities and corporate parties;
- 18 working days of vacation paid per year;
- Paid sick leaves.