Position: Senior Project Manager/Account Manager(ONLINE MARKETING PLATFORM)
Company: Sigma Software Group
Experience required: 5y
English level: upper

Every customer company has a unique history, culture, and potential. Therefore, each of them needs to be approached in a specific way. We invite a Senior Project Manager/Account Manager whose aim will be not just to make customers happy with a current project.

This specialist needs to be able to develop relationships to bring more business cases and opportunities in the future. 

**You can’t miss a chance to apply for it, if:**

Delivery Management and Delivery organization growth is your #1 priority. Even though you may not be managing all the projects personally, you are responsible for each project in your portfolio and the quality of service provided. Every day you improve your expertise in service delivery models and project process tailoring, as well as coaching skills to help your team of PMs, because you know that your team of PMs is your key to success 
You know how to handle force-major issues and, if it is necessary, can take over the steering wheel of a specific assignment, to help a Project Manager in getting it out of skidding. Therefore, SPM’s expertise in project and delivery management has to be so profound 
You take an active role in not only keeping constant close contact with key teammates but also participate in choosing the best experts on the market to make the Center even stronger and more attractive 
You keep a close eye and constantly take proactive and corrective actions on KPIs, such as revenue, profitability, utilization, and attrition 
You act as an Account Manager on specific assignments and allocate time to review a new business proposal prepared by one of your PMs 
As an SPM, you’ll contribute to two areas: big project and collaboration with customer and huge tasks related to account management and a PM team. 

**YOU’LL ALSO FACE SUCH THINGS: ** 
work in a large Scrum team of highly-skilled specialists (and we mean it!)
participate in the product roadmap creation and long-term planning
maintain and develop relations with the customer
propose new ideas on the processes to address the project needs 
If you are a frontliner with an entrepreneurship in mind, if you have an itch for challenges and problem-solving, then we have a puzzle for you to solve. Join our great mission as a Senior Project Manager/Account Manager. You can’t miss a chance to apply for it! 

**CUSTOMER**
The customer is a Swedish start-up in AdTech and Media domain. We have been working with this customer since 2015 (so we already have chemistry). It is interesting to work with them because the team values original and creative ideas, high involvement, and care for product success.  

**PROJECT**
We are developing a leading-edge personalized, cloud-based booking platform for scalable influencer marketing. Two solutions are possible: a cross-market platform for managing campaigns or a white-labeled solution that allows managing campaigns and clients in an efficient manner by means of a branded platform.  

Users of the solution are brands, influencer and brand agencies, influencers themselves. It is a marketplace that connects all stakeholders working on launching killer ad campaigns. On one hand, it helps brands and agencies spend less time and money on marketing, and on the other, influencers can easily find work and collaborate with renowned brands.  

We allow members to collaborate and run influencer campaigns at a scale, so they can grow their business and grow the industry overall. Members can run campaigns in any market, from anywhere in the world at any time of the day.  
 
The solution has a lot of interesting integrations – social media, payment solutions, etc. The development process is quite dynamic with a lot of features introduced in each release.  
 
It is a long-term project with growth ambitions in the future and great plans for product development. 
 
We are inspired by technology and its power to change the future!

**REQUIREMENTS**
Excellent knowledge of project and program management methodology, tools, and techniques
At least 5 years of project management experience
High proficiency in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high-quality projects
Strong people and resource management skills 
Wide experience working with KPIs 
Strong risk management skills
Strong tactical planning and leadership skills
Excellent communication and presentation skills to communicate effectively with customers and project teams
Strong organizational, negotiation, conflict resolution capabilities
Strong change management skills
Being a good communicator and believing that you can grow chemistry with any person even during the interview process
Ability to see an opportunity rather than an issue in all situations in your life
Being detail-oriented
Advanced understanding of corporate environment and objectives; ability to propose solutions for their achievement
At least Upper-Intermediate level of English 

**RESPONSIBILITIES**
Supervise services and projects delivery by active leadership of the PM team. Ensure projects start, tailoring, and delivery according to the best fit delivery model and best project management practices
Provide high quality portfolio risk analysis, tracking, acting upon and communicating risks properly towards customers, changing priorities and demands (risks detection, response planning, execution, issues resolution. CAPA if required) 
Productivity analysis and continuous improvement sessions
Estimation sessions management for some critical features  
Quality assurance (not be confused with control) in a sense of making sure critical processes are followed to reduce/avoid down times and guarantee quality trend going up 
Conduct brainstorming session for new requests 
Be a resource and people manager, actively participate in planning required hires in collaboration with Recruiting team, ensure onboarded people’s professional growth
Conduct F2Fs with Seniors and Leads team members on streams progress, personal professional development, motivation, feedback sessions and problems processing, follow up on meeting outcomes
Create and update resource plans, team extension calculations, team size reports, forecasts
Control KPIs, such as profitability, revenue, utilization, attrition and take active actions to keep them at best possible level
Create team budget calculations, deviations, trends, buffers, budget monthly report
Prepare timelines combining from all streams, common timelines, roadmap impact. Resource capacity calculations and related timeline updates
Change requests management
Conduct internal reporting sessions on the result in project weekly and monthly reports
Use business language when communicating plans and goals of various work streams
Project critical communications, execution, and assistance to PMs