Position: Business Application Support Analyst (Banking/ Relocation to Poland)
Company: Luxoft
Experience required: 2y
English level: upper

Business Area:

Group Technology is The IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.

Your team:
You'll be working with the Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Responsibilities:
We are looking for someone who will;

• be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
• govern production support execution as aligned to existing ITIL framework
• follow effective and efficient operational policies, processes and procedures
• ensure all forms of workload are managed in line with established processes and procedures
• work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
• possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• possess strong verbal, writing and communication skills
• Unix, Oracle, Sybase, Scheduling, Autosys, Informatica - all are very valuable skills for this role. You need to be a hand-on person.
• have a strong ability to solve complex issues
Mandatory Skills:
Your Experience & Skills

You have:
• Bachelor's degree (Computer Science preferred)
• Experience in supporting Business applications under an IT support organization preferably within Financial services industry
• In-depth knowledge and understanding of Incident and Problem Management practices.
• Demonstrated hands-on domain skills and track record of successful projects and deliveries
• Deep knowledge on most of the following - Unix, Oracle, Sybase, Autosys, Informatica
• Automation mindset and knowledge in tools like Automation Anywhere, IP center, Netcool; knowledge of Python is highly desirable.
• Highly refined and professional in verbal and written communications
• Demonstrable experience in delivering a quality operational service to customers
• Experience in operating under a Global team environment
• ITIL Qualified & proficient in using Service Now

You are:

• Honest, reliable, self-motivated with a high level of integrity
• Highly committed, resilient and outcome focused
• Able to support multiple projects at any given time
• Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
• Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels