Position: Middle Customer Support/ Business Development Representative
Company: Opinion Corp
Experience required: 2y
English level: upper

Our team of 3 Customer Service/ Business Development Managers is looking for a good team player to join them.

Primary Responsibilities:

- Ensure delivery of excellent customer service through fast and accurate processing of tickets (Desk.com, Zoho.com), phone communication (GoToMeeting), and coordinating with other departments to resolve inquires (Jira and Skype).
- Onboarding of new VIP clients and their team members (large US and Worldwide brands).
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Build and maintain business relationship with clients by providing prompt and accurate service (Avg. turnaround time is from 1 to 5 business days);
- Creation of templates (canned responses), guidelines and instructions both for internal and external use;
- Participate as a team member by conducting and receiving trainings, sharing resources, offering workload assistance, and assisting with department planning and product development.
- Participate in pre-sales process including researches, presentations, marketing materials, advertising, and optimization of existing and providing ideas for new mass mailing advertising campaigns (NO COLD CALLING);
- Analysis of competitors and search for new opportunities for the company;
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We offer:

- Competitive compensation and annual bonus according to performance review;
- Flexible work schedule: Monday through Friday between 9:00 or 10.00 am to 6:00 pm or 7.00 p.m.
- Modern and cozy office in the city downtown (100 m from Historical Museum subway station)
- English speaking club in the office
HappyFriday with free lunches and table games
- Official employment with full social package (18 business day of vacation, paid sick leave)
- Corporate educational system with its own library. At the initial stage, we train and help you to know our website and become a part of our team. Also, you will have a possibility to attend conferences and workshops outside to develop your professional skills
- You will have an opportunity to develop your career path

Our team is very friendly. We hold corporate events, team buildings, help kids in an orphan house.
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Requirements:
- Fluent English
- 2+ years of Customer Support experience
- 1+ years of total experience with ZenDesk, Zoho, Desk, Kayako or similar CRMs;
- High level of honesty and professional integrity
- Presentation & reporting skills
- Great computer literacy (MS Office: Word, Excel, PowerPoint)
- Excellent communication skills (verbal and written)
- Strong analytical skills and ability to learn quickly
- Conflict resolution skills
​

Would be a plus if you have used:
- Mailchimp
- Jira/ Redmine
- Clearbit, Hunter or similar software