Position: Senior Technical Support Representative
Company: newlinetechnologies.net
Experience required: 2y
English level: upper

Необходимые навыки:
— Must have a strong desire to serve and assist people in being successful with our product
— Must possess critical thinking skills to quickly assist customers in diagnosing problems and offering
solutions
— Must have thick skin to sometimes endure impatient customers while assisting them in solving their
problems
— Team player who can learn and grow with the opportunity our small and growing organization has to offer
— Strong understanding of video content creation and live production
— Experience with MacOS and iOS troubleshooting
— Experience with and a strong understanding of IP Networking
— Excellent English comprehension, writing and speaking skills
— Must have a strong and stable Internet connection

Будет плюсом:
— Experience providing customer support for a technical product
— Experience with live production or video content creation

Предлагаем:
— office 2 min away from Arkhitektora beketova metro
— super friendly colleagues and team leads
— social package
— fun English lessons
— homy atmosphere.

О работе:
— Will be responsible to field and respond to customer support issues that come in via various channels
including social, website, chat, and others.
— Will be responsible to use and contribute to the company’s knowledgebase, customer service tool,
chatbot system and bug reporting tool to publish new content to these systems as they arise.
— When required, you will collaborate with the engineering team to solve more complex issues, on behalf of
our customers.