Position: Service Desk TeamLead
Company: Abona Ukraine
Experience required: 2y
English level: upper

Our head office is in Germany and branches are in Czech Republic, Poland and Ukraine. Now we are looking for a ServiceDesk TeamLead to Kiev office, who will coordinate the work of the technical team and actively participate in the development of the department. 

**Requirements:** 
  - 2+ years of experience in a similar position 
  - 2+ years of experience as a people manager 
  - Experience in the implementation and administration of Service Desk systems 
  - Experience with the OTRS ticket system (or any other)
  - Experience with the Cisco UCCX \ UCCE (or other contact center management system)
  - Basic knowledge of Active Directory
  - Experience in developing technical specifications, writing scripts, reports 
  - Ability to manage projects 
  - English - Upper Intermediate 
 
**Responsibilities:**
  - Organization and control of the work of the remote Service Desk site 
  - Development of the Service Desk project in the Company (scaling, recruiting and training employees to work in software, introducing new functionality) 
  - Personnel management within the department: development, motivation, formation and achievement of KPI 
  - Development and approval of procedures and orders regulating the processes of work in the Service Desk 
  - Improving the quality level of IT services provided to business units 
  - Organization, optimization and support of processes of service departments (Business Service Management) 
  - Ensuring prompt notification of top management about emergency situations 

**We offer:**
  - Comfortable and modern office near Leningradskaya square; 
  - Official employment or FOP to choose from; 
  - Salary based on interview results; 
  - Work schedule 9.00−18.00 (flexible start of the working day 9.00−10.00) 
  - 1 day of remote work per week; 
  - 24 days of vacation; 
  - Medical insurance.