Position: Technical Account Manager
Company: GeeksForLess
Experience required: 3y
English level: upper

Project description:
The leader in proactive security management solutions, provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.

Duties and Responsibilities:

· Develop a partnership with customer key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business needs.
· Help customers to achieve their goals by embedding Skybox products into customer’s security operation processes.
· Work with clients to identify unrealized needs and recommend solutions to help clients maximize effectiveness of our software.
· Responsible for establishing, maintaining, and expanding a strong trusted and continuous partnership with our clients.
· Measure and report on customer success by meeting regularly with customers, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Included in this will be quarterly business reviews.
· Direct crisis and incident response, working with the account team, technical support, and operations to ensure timely resolution, while communicating effectively with customers.
· Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with other teams in the organization
· Improve product offerings by providing customer feedback on features to Product Management
· Continuously, holistically analyzing the technical solution, diagnosing issues across the suite, and engaging with relevant teams to suggest proactive improvement in line with the changing needs of the customer(s)
· Leads and directs internal organizations to deliver on solutions complex technical issues
· Liaisons with customer support, development, and product management teams to come up with long term solutions for customer issues

Qualifications:

· 4+ years of experience in a technical customer-facing role in an enterprise environment.
· Experience with networking or security products and operations
· Desirable to have experience with CISCO, Palo Alto, Checkpoint, FortiGate and other leading network security vendors. Also desirable is knowledge of Linux, SMTP, and MySQL
· Very strong customer service and excellent communications skills, both written and verbal
· Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical audiences
· Ability to effectively work in a team environment as well as independently