Position: Customer Support Expert
Company: A-HR
Experience required: no_exp
English level: upper

Our client a Swiss company with more than 10 years of success and one of the world leading companies in the field of Voice of the Customer (VoC) and Customer Experience Management (CXM).

This company enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, it directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

Appeal to future candidates: "We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in — this is the right place!"


Must have requirements:
- Technical knowledge or interest with the ability and to resolve technical challenges;
- Skills in maintaining documentation for dynamically evolving SaaS solutions;
- Good Technical English (B2+);
- Focus on quality;
- Attentiveness to details;
- Multi-tasking;
- Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools);
- Basic knowledge of HTML/CSS.

Nice to have requirements:
- Basic knowledge of QA;
- Experience in working with API (via Swagger/Postman);
- Skills in maintaining documentation for dynamically evolving SaaS solutions;
- Technical background.