Position: Program Manager/Delivery Manager
Company: Sigma Software
Experience required: 5y
English level: upper

Have you ever dreamt about creating your own sub-unit and successfully leading it to meeting the business goals? Do you possess any specific domain knowledge and want to dig deeper? We have a bright opportunity for you! We are in search of a self-motivated and results-driven Program/Delivery Manager with strong leadership skills. 

The objective of the Program Manager is the implementation of programs and/or separate projects, establishment and support of processes and standards to ensure the programs/projects deliver the desired business benefits, maintain a center of excellence for project management through transparent reporting, solid project management disciplines, and building a team of skilled, experienced project management professionals. 



POSITION HIGHLIGHTS: 

Scope: A program is a group of related projects managed in a coordinated manner to obtain benefits not available from managing them individually. Program Manager oversees the overall performance of all of the projects comprising the program and creating program-level plans to accomplish shared goals. 

Business focus: Program stakeholders; Financial health of the program/project(s); Sustainable service delivery (by engaging and coaching Project Managers and building efficient program control and governance). 

Primary duties: Ensure successful customer(s) goals achievement at the Program level. Manage the program’s financial results and ensure efficient performance of the project group within the Program on the tactical and strategic levels. Conduct delivery supervision of projects up to Advanced maturity level. Drive business opportunities and expand the customers’ base accordingly to the strategic goal of the Program, ensure smooth collaboration with all Company sub-units to achieve the highest value. 

Additional roles: Program Manager may take responsibilities of Resource Manager and/or Account Manager roles. You can act as an Account Manager on specific assignments and allocate time to review a new business proposal prepared by one of your PMs. 



RESPONSIBILITIES

Ensure internal and external customers’ management through effective communication at the level required by generally applicable business ethics standards 
Supervise services and projects delivery by active leadership of PMs’ team. Ensure projects start, tailoring, and delivery according to the best fit delivery model and best project management practices 
Provide high quality portfolio risk analysis, tracking, acting upon and communicating risks properly towards customers 
Control KPIs, such as profitability, revenue, utilization, attrition, and take active actions to keep them at best possible level 
Be resource and people manager, actively participate in planning required hires in collaboration with the Recruiting team, ensure onboarded people’s professional growth 
Be an entrepreneur and act as customer’s agent, by developing customer relations and business insight, and proposing extra services customers may need 
Participate in pre-sale and up-sale on the current account 
Take active part in business and contract negotiations, as well as define business terms in contracts 
Take corrective actions required to deliver a complete scope with the desired quality on time and within the budget (including scope change management, risk mitigation, etc.) 
Manage project staff (partially): tracking, coordinating, and notifying management about the need for staff career growth; avoiding conflicts in the team 
Take part in pre-sale activities


REQUIREMENTS

Strong knowledge of project and program management methodology, tools, and techniques 
At least 5 years of project management experience 
2+ years of experience in PMs’ management. Experience in participation in team members evaluation, composing career roadmaps 
Strong risk management skills 
Strong tactical planning and leadership skills 
Good communication and presentation skills to communicate effectively with customers and project teams 
Experience as a business development manager (proposals, contracts, pre-sale communications) 
Ability to manage projects directly or supervise another PM 
Strong organizational, negotiation, conflict resolution capabilities 
Advanced understanding of corporate environment and objectives; ability to propose solutions for their achievement 
Advanced level of English 
 
PERSONAL PROFILE

Strong communication and people skills 
Strong leadership skills 
Problem-solving experience