Position: Resource Manager
Company: Jabil
Experience required: 2y
English level: upper

Job Description:
IT Supervisor will lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. IT Supervisor ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities, interacts with peers and customers on a regular basis focusing on business processes and business systems, reviews and evaluates work and prepares performance reports.

You will be expected to
∙ Participate in Recruitment of IT support personnel
∙ Training of site and corporate tools, processes and service delivery
∙ Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs, etc
∙ Participation in metrics management and performance of IT support and services
∙ Participation and coordination of work schedules, priorities, and performance management of personnel for IT-related tasks and services
∙ Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
∙ Schedule personnel job duties to provide the necessary coverage
∙ Demonstrate commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
∙ Understand and embrace the business and IT strategic direction
∙ Understand business processes and business tools in the current environment

Requirements:
· 2-3 years work-related experience required
· Demonstrated leadership experience
· Project management experience
· Interpersonal skills in working with the customer, management and technical teams in a “self starter” role
· Excellent written and verbal communication skills
· Strong attention to detail
· Fluent in English


Would be a plus:
· ITIL experience preferred
· Agile certification