Position: Lead Site Reliability Platform Engineer (PST-MST timezone) IRC151213
Company: GlobalLogic
Experience required: 5y
English level: upper

Description:
Marketers can easily deploy targeted and triggered cross-channel campaigns, compile data from multiple sources, and strategically promote desired customer behaviors – effectively increasing revenue and enhancing customer experiences.

Requirements:
- 7+ yrs experience in full-stack application support/DevOps/SRE role
- Experience in Microsoft development stack and leveraging SQL Server, .NET/C#, and IIS for enterprise software technology a plus (Messaging Platform)
- Proficient in scripting languages such as Powershell and/or Python
- Understanding of email principles inclusive of: SMTP, DNS (tiny), deliverability best practices, PMTA configuration is a plus
- Ability to distill technical and complex principles or scenarios to all levels of our organization
- Knowledge of DevOps methodologies and the tools involved such as CI/CD concepts, CI/CD tools (Jenkins, CodePipeline, etc.), automation and configuration tools (Puppet, Ancible, etc) a plus.
- Knowledge of public clouds (GCP, AWS, Azure) inclusive of implementing projects on public clouds a plus.
- Ability to self-govern workload and show discipline around priority and time management, even while working remotely or in the absence of direct management for an extended period of time
- Ability and willingness to adapt to new application stacks and new technology concepts as the business evolves over time
- English: intermediate both verbal and written
- Ability to work under the US East Coast schedule
- Ability to collaborate with local and remote teams in different time zones
- Ability to present/lead technical discussions.

Preferences:
Continuous Integration, DevOps Practices, SQL, C#, .NET, DNS, Puppet, Ansible, Jenkins, Google Cloud, AWS, Azure

Job Responsibilities:

The Senior Site Reliability Engineer is a fundamental piece of the Site Reliability Engineering team. Site Reliability Engineering is accountable for the availability, reliability, and performance of the services and platforms in a highly transactional 24×7 environment. The goal is to ensure all of our customers, globally, have a great experience using the Cheetah Digital Marketing Suite and other campaign platforms.

What you will do:
- Help build a Site Reliability Engineering culture by sharing your best practices, approaches, documentation, and code with other engineering teams;
- Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually;
- Able to troubleshoot complicated issues handling OS, Networking, Database in a cloud-based SaaS environment/on-premises environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices;
- Monitor application performance, take steps to improve overall application performance and stability and follow through with implementation;
- Conduct system analysis, configuration management and develop improvements for system software performance, availability and reliability;
- Design, write, ship, and motivate the creation of software and systems to increase observability, product reliability and organizational efficiency;
- Work closely with software engineers and QAs to ensure the system is responding properly to no-functional requirements such as performance, security, and availability;
- Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it;
- Maintain and monitor deployment, orchestration, of the servers, Docker containers, databases, and general backend infrastructure;
- Keep up-to-date with security and proactively identify, diagnose, and solve complex security issues.

What We Offer

Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment â or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities.

Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities.

Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products â and careers.