Position: Client Success Manager / Account Manager
Company: Beetroot
Experience required: 2y
English level: upper

You will be helping Europe and Israel companies get more out of their cooperation with Beetroot, being the main coordinator and champion of our relationship with them – standing with one foot in the sales team and one foot in HR/delivery.

As Client Success Manager, you will be building very close relationships with our existing and new clients, with the goal of increasing client satisfaction, sustainable profit, and referrals from these accounts. You are our first responder to put out fires and solve urgent requests.

In order to succeed in this role, you need to be service-minded and maintain healthy relationships with a number of important internal stakeholders, so that you can drive difficult topics and changes needed. At the same time, you will have a lot of freedom for new innovative ideas, creativity, and room for their implementation.

 

Responsibilities:

Be our customer service guarantor towards clients – setting the bar for client happiness, through excellent communication, flexibility and problem-solving
Develop account relationships
Be a go-to person for questions regarding our client’s business, and should always be updated on what their needs are, where their product and business are headed in the future
Support colleagues with the right tone of voice and customer care communication
Keep relationships close and warm through face-to-face meetings: travel to your clients every 2-3 months and promote+organize Ukraine visits of clients.
Coordinate account case studies, learnings and account passion points so that sales/marketing can target them + new accounts with better communication in the future.
What we’re looking for:

Previous experience in account management/customer success or comparable client-facing role
International business understanding, experience, and mindset
Good understanding of IT outsourcing / outstaffing services
Proven experience in managing multiple projects/accounts /distributed teams at the same time
Curiosity and drive to learn about a client’s business and products
Flexible personality – understanding and solving the client’s needs is a high priority
Very strong and customer care-oriented communication skills
An affinity for difficult/uncomfortable problems
Excellent organizer and coordinator
Previous experience working or studying in European countries and Israel is a huge plus