Position: Voice and Cloud Communications Engineer (Customer and Service Repair)
Company: Infopulse
Experience required: 3y
English level: upper

Areas of responsibility 
•	Be a part of the Voice & CloudCom Solutions value stream, assure second line support for all BICS Voice & CloudCom products and for all voice & CloudCom platforms 
•	Follow-up Network Availability/Quality and perform proactive and reactive maintenance actions 
•	Suggest improvements in the proactive tasks & processes 
•	Cooperate with first line /customer care team in order to find solutions for problems reported by our customers
•	Cooperate with our vendors and suppliers, customers and hosts, report problems, follow up resolution and implementation in BICS network 
•	Take part in guard duty shift service and planned tasks qualifications 
•	Take part in the second line guard duty organized within the value stream to support critical or time-sensitive situations outside of business hours 
•	Provide support for service- or platform-related issues and investigate the matter to find a resolution, keeping a focus on maintaining the KPI and SLA measurements defined
•	Assist in daily maintenance activities coordinated by a Platform Owner Repair 
•	Monitoring and/or executing Planned Maintenances 
•	Take part in escalations to resolve issues asap and coordinate with other repair colleagues, assuring a proper follow of the incident management process 

Qualifications
•	In depth understanding of network switching and routing as related to a Unified Communications and Voice over IP network 
•	Knowledge on SIP-trunking implementations 
•	Knowledge of signalling protocol monitoring tools, protocol analysers, trace analysis 
•	Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP, ENUM, INAP and HTTP)
•	Knowledge of Unified Communications and Voice over IP in secure computing environments (designing secure APIs, SSL/TLS, etc) 
•	Unix / Linux knowledge 
•	Good analytical skills, and ability to use tools like Wireshark, Splunk, and other means for analytic root cause analysis 
•	Upper Intermediate level of English 

Will be an advantage
•	Experience in the (international) Wholesale Telecom Business 
•	Knowledge on Metaswitch Perimeta SBC, Ribbon SBC (SBC5K and SWe) and Softswitch, NetNumber TITAN 
•	Knowledge on LRF (Location Retrieval Function) implementations for emergency call handling 
•	Knowledge on FreeSWITCH application server 
•	Experience with multiplatform unified communications, collaboration, cloud telephony service 
•	Knowledge on API technologies Knowledge on SIP Registrar/Authentication mechanisms 
•	Knowledge on VoLTE, STIR/SHAKEN concepts, BYOC (Bring Your Own Carrier), PSTN and call centre concepts 
•	Expertise with unified communication and collaboration platforms (e.g. MS Teams) 
•	Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing) 
•	Familiarity with agile development processes and/or tools