Position: IT Desktop Support Engineer with German language
Company: Chrysalis Gate
Experience required: 2y
English level: upper

IT Skills and Qualifications

Requirements:
● 2+ years of experience in a similar role
● Windows OS (Windows 7 & 10)
● Microsoft Office & Office 365 applications 
● PC/Laptop hardware
● PC/Laptop peripherals, including printers 
● Mobile devices

Nice to have:
● Computer OS/Peripherals troubleshooting
● Handling Different PC Operating Systems ( Windows 7/8 and 10)
● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) 
● Basic knowledge of SOE and group policies
● Printer support
● Good knowledge of MS Office tools installation & troubleshooting
● Excellent customer service and people skills
● Field experience supporting a variety of technologies and services
● Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
● Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Basic knowledge of:
● Active Directory 
● Exchange
● Apple OS
English - Upper-Intermediate
German - Upper-Intermediate

Responsibilities:
● Responding to client support requests.
● Contacting clients to find out the nature of the problem.
● Travelling to the client’s location or connecting via a remote link.
● Troubleshooting hardware and software issues.
● Installing and maintaining hardware and computer peripherals.
● Installing and upgrading operating systems and computer software. 
● Troubleshooting networking and connection issues.
● Advising on software or hardware upgrades.
● Providing basic training in computer operation and management.
● Completing job reports and ordering supplies.

Personal Attributes:
● Strong analytical and problem-solving capabilities
● Well organized and extremely detail-oriented
● Strong customer service ethic and great communication skills, both oral and written 
● Passionate about delivering quality no matter what you are doing
● Can work both independently and in a collaborative team-oriented environment 
● A self-starter, motivated to push the limits and think outside of the box
● Fondness for solutions that are simple, elegant, and effective
● Ability to work with and maintain confidential information