Position: Technical Customer Support Representative
Company: Varyence
Experience required: 2y
English level: upper

New York-based technology company with offices in Lviv, Ukraine, and Kastela, Croatia is seeking a detail-oriented and responsible person to join our team in a full-time role!


**What should you expect from this position:**

✔️ Support of an advanced product: cutting-edge solution for remote work
✔️ Working hours from 4 pm till 12 am (Kyiv time)
✔️ Collaboration with the great development team on support issues and the ability to upgrade your skills
✔️ Great opportunity to enhance your written/verbal English via chat/Zoom calls


**What we expect from you:**

— Setup, support, and troubleshooting of Windows desktops and servers
— Setup, support, and troubleshooting of Windows AD environments
— Network troubleshooting
— Basic support of Mac desktops
— Basic Linux Shell support and navigation
— Physical (on-premise) and virtual (VMware) server support. Windows Server OS upgrades and troubleshooting
— Understanding and experience with Active Directory
— Understanding of Office 365 administration
— Server/desktop network configuration, protocols, and troubleshooting including (DHCP, DNS configuration)
— At least Upper-Intermediate English verbal and written skills
— Excellent work ethic and responsive attitude towards customers

**It will be a huge plus:**

— Experience with Linux administration
— Azure Containers, Kubernetes
— Firewall and network switch support
— PowerShell and Bash scripting

**What you will be responsible for:**

— Assisting customers with setting up and using the product, via live chat requests
— Maintaining and supporting internal knowledgebase


**Sounds interesting? Don’t hesitate to apply - I would be happy to tell you more about this position at Varyence!**


**We offer:**

✔️ Career opportunities within a multi-national company, with no bureaucracy
✔️ A supportive team that values your input and suggestions
✔️ Highly competitive salaries
✔️ Extended Health insurance program
✔️ Remote/Office work options. Office with the allocated parking at the Lviv downtown
✔️ Individual budget for trainings and self-development
✔️ 18 Paid days off
✔️ 7 Paid sick leaves
✔️ Work Visa Sponsorship and relocation packages to Croatia, for certain positions
✔️ Fun company-sponsored events, activities, and much more!