Position: NOC/Monitoring Engineer
Company: Opentag
Experience required: 1y
English level: upper

What would you be doing?
·      Monitor all of our data centers, servers, applications, performance and availability.
·      Create new and support existing production monitors.
·      Lead cross-company production issues investigations and implement monitoring solutions to prevent them.
·      Work with R&D, Operations, DBAs and Support teams to escalate, troubleshoot and resolve complex issues.
·      Maintain the knowledge base, process Confluence (Runbooks) and technical documentation.
·      Follow and create NOC processes and procedures for efficient monitoring and communication.
·      Troubleshot issues by utilizing provided toolbox and define new advanced tools.

Requirements:
·      A minimum of one year experience in a NOC or Technical Support or similar role
·      Basic understanding of monitoring concepts and management tools
·      Working knowledge of Linux and Windows
·       High level verbal and written English and excellent communication skills
·      Ability to work under pressure in production environment and meet SLA
·      Ability to assess and prioritize faults, and respond or escalate accordingly
·      Strong analytical skills and ability to collate and interpret data and events from various systems
·      Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

Advantage: 
·      Basic programming skills in one or more scripting languages (Python, Bash, etc.)
·      Basic understanding of Internet based application architecture and topology
·      Working knowledge of SQL and understanding of database concepts
·      BSC student or graduate