Position: Delivery Manager for Ciklum Digital (Poland)
Company: Ciklum
Experience required: 3y
English level: upper

**About the Project:**
Our client is one of the UKs leading fintech scale-ups. We are looking for a number of software engineers to join our rapidly expanding technology team. You will be part of a scaling business in a high-quality team that is working on new products and features while solving interesting technical challenges. In this role you will work in a cross-functional co-located team who are asked to solve a problem, rather than handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have access to the latest technologies.

**About the Client:**
Our client is a payments business providing API-based solutions for commercial and wholesale customers. Client’s customers include neobanks, crypto platforms, travel companies and payroll/accountancy software providers. Businesses no longer tolerate the slow and costly infrastructure provided by legacy institutions – with client’s services, businesses can eliminate historic hidden inefficiencies and build fast-to-market products on top of our award-winning

**Responsibilities:**
• Engage into pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
• Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
• Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Regularly monitor and continuously improve Clients’ satisfaction
• Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

**Responsibilities in Managed Projects:**
• Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
• Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
• Estimate and plan projects from start to finish together with a team
• Manage, monitor and motivate the team assigned to the project
• Conduct project presentations and compile reports
• Create and track accurate cost estimates
• Report project progress/status on a regular basis to client, internal management, perform other duties as required

**Requirements:**
• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 3 years
• Good understanding and practical experience with Agile approaches (Scrum, Kanban)
• Ability to perform project manager's activities during Project Initiation, Planning, Execution, Monitoring and Closing phases
• Experience in managing multiple agile teams in projects up to 7-25 FTE
• Must have a technical background (ideally Java developer or QA in the past)
• Strong service/client oriented attitude, focus on an outcome
• Ability to choose and set up project management tools and techniques in the project
• Experience in Configuration management and managing KPIs
• Good understanding of change and expectations management
• Experience in successful project implementation in a software environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Problem solving attitude using system-thinking approaches
• Ability to manage contractual terms and financial issues
• Upper-intermediate level of spoken and written English

**What's in it for you:**
• Career growth opportunities
• Realization of your innovative ideas in building new Ciklum Solutions and Services
• Friendly collaborative teams and enjoyable working environment
• Professional skills development and training programs
• Variety of knowledge sharing, training and self-development opportunities
• State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions Gdansk or Wroclaw
• Work from home/100% remote
• Private medical healthcare fully covered by Ciklum with a possibility to cover family members
• Fully covered life insurance – 100 000 PLN
• Fully covered drug insurance – up to 2 000 PLN/year
• Multisport card 100% covered by Ciklum – Benefit Systems, Plus package
• Parking space 50% covered by Ciklum