Position: IT Support Engineer
Company: TechBizGlobal
Experience required: 2y
English level: fluent

We are looking for an IT Support Engineer (m/f/d). 
This is a full-time position working as a part of our small and growing IT Support Team on-site in Berlin.

Your Tasks & Responsibilities
• Install, configure, troubleshoot, and maintain office hardware - Laptops (Lenovo, Dell, and Apple), Printers, WiFi system, Web Conferencing Equipment (Screens, Audio, and Video devices)
• Install, configure, troubleshoot and maintain software (On Windows and macOS
devices. In addition several Ubuntu Linux installations)
• Maintain updates on office hardware and software
• Support colleagues (On-Premise and Remote) with topics on Company systems
(predominantly cloud) such as- Microsoft Office, G Suite, Atlassian Confluence,
Atlassian Jira Software, VPN, and others.
• Maintain User Access on systems as per Access Management Policy, always
ensuring that practices are followed such as the principle of least privilege and
segregation of duty
• Work on a variety of topics to improve office systems and IT Environment for the teams
• Maintain appropriate levels of documentation for all systems
• Create and maintain scripts for automation of endpoint tasks such

Your profile
• 2 years of hands-on experience in supporting Hardware, Software, and Operating
systems
• You are passionate about solving problems and truly service
oriented towards making your colleague’s life easier
• You are confident in troubleshooting and researching a problem, but also know when to ask for help
• You practice and preach good security: you would never think of sending credentials over cleartext, you use two-factor authentication whenever possible, and you make sure that the latest security patches are always applied
• When it comes to infrastructure, you always think of automation first. You continually look for ways to improve what we do, find new ways to automate and consider how we automate when implementing something new
• You like to establish and follow policies, but continually re-evaluate them for future improvements
• You have experience with Helpdesk Systems and are aware of their role in a busy IT Support Team
• Knowledge of basic network troubleshooting - TCP/IP, DNS, DHCP, VPN, VLANs, WiFi
• Knowledge of Microsoft SQL Server and Active Directory is a plus
• Scripting Knowledge in Powershell, Bash, and Python is a plus
• Working knowledge of AWS is a plus (EC2, Lamda, IAM, S3)
• Fluent in English; German is plus
Our Offer
• Be part of a pioneering team fearless of change
• Work in a team where a high level of qualifications and soft skills are equally cherished
• Be part of an agile team that is not only highly skilled but also works in a trusted and respectful way and knows how to have fun together
• Experience flexibility when and where you need it thanks to our remote-work options and flexible working times
• Move forward with cutting-edge innovative technologies
• Go home with attractive hourly compensation and perspectives
• Work in a fast-moving team that feels like family Sounds good?
Then apply now with our online application form (indicating your earliest possible start date) and start your new dream job soon! We are looking forward to having you soon!