Position: Core Support Engineer
Company: Ciklum
Experience required: 1y
English level: intermediate

**Responsibilities:**
The ideal candidate will provide highest-level of technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering excellent customer experience.
• Serve as a Customer support engineer who will master
The company unique technology.
• Taking ownership on support related issues
• Work with internal teams to resolve customer outstanding issues
• Establish knowledge and process to provide a great
customer experience
• Providing great customer experience, handling issues
with expertise and kindness.

**Job Requirements:**
• Information Systems or Industrial Engineering and Management Graduate.
• Python good knowledge.
• NoSQL / SQL good knowledge
• Working experience with JS/HTML/CSS – Advantage.
• Reverse engineering of API/web-applications - Advantage
• Good familiarity with the Linux OS and command line.
• Ability to work well independently and productively in highly pressured environment
• Creative thinking and team collaborator
• Self-learner

**What you can expect:**
• Company & Team Events;
• Book Club;
• Online Education;
• Football Team, Running Team, Gym subscription;
• English Lessons;
• Life and Health Insurance;
• Paid Vacations;
• Play Area;
• Professional Conferences; Retains incentive programs.

**About the company:**
Fornova is a global provider of B2B data solutions directly impacting revenue
creation in increasingly competitive markets. Hundreds of online travel and
retail businesses around the world leverage Fornova solutions to maximize
their revenue.
Fornova has revolutionized the way travel and retail industries conduct the
day-to-day business. Scanning billions of exclusive data points from all over
the world, Fornova delivers real-time and business critical market intelligence
that helps travel & retail businesses win.