Position: Customer Support representative
Company: HEADWAY.GLOBAL
Experience required: 2y
English level: fluent

At this position, you will be responsible for considerable interaction with already existing customers. Your main task will be to provide customer-friendly assistance to individuals experiencing technical or payment problems with our product. Typically, technical support in our company is provided over via email, a live-chat interface or over the phone.
Due to the peculiarities of our product, there is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time.
 
Sounds amazing? Would you like to work for a company that puts no limits on your salary?  Then send us your CV as soon as possible!
 
What would you do:
explain technical issues to the clients of our site 
solve a client’s problem and make them more loyal to the product 
successfully solve a conflict situation with the client
communicate with customers via e-mail, messengers and phone calls. Initially, your calls will take not more than 7-10% of your working time
 
We expect that:
you have at least 2-year experience in client support in English 
you have strong English communication skills via e-mail and phone 
 
Would be an advantage: 
experience with Zendesk and/or other customer support systems 
experience with manuals, rules and standards for communication with customers 
you know what customer-friendliness is and can successfully apply it during your working process 
you boast about psychological skills and are able to find common language even with the most difficult customer. 
 
We offer:
your salary will consist of a base and bonuses. We want our employees to earn above the market offer, that’s why your concise job offer and KPI would be discussed at the interview
if you prove you are a professional, just in 2 months you will have an opportunity to become a head of your own team 
your schedule will be Friday-Tuesday, from 13:00-22:00 (an hour for dinner), Wednesday and Thursday are days-off.  
also, you will work in the company, where your knowledge and skills will be appreciated objectively, and your opinion will be listened to
fixed salary and compensation system. All the details will be discussed during the interview
you’ll work in our modern and comfortable office based in Kyiv (the metro is nearby) with all modern features.
official employment and wage supplements
the vacation is also discussed during the interview
permanent training and tuition at the Company’s expense. We understand that every day is a chance to rise up the professional level.


Send us your CV and we will definitely invite you for an interview!