Position: Customer Success Specialist
Company: NEWOLDSTAMP
Experience required: 2y
English level: upper

Requirements:
• Advanced in written English;
• Good at spoken English;
• 2+ years of experience in Customer Support;
• Analytical & strategic thinking;
• Customer-oriented and responsible attitude;
• Desire to learn, grow professionally, and potentially take other responsibilities;
• Experience in using Intercom (Chat app), Slack, Google apps etc.;
• Experience in chat support and customer service.

Responsibilities:
• Take care of customer inquiries received via email and chat.
• Provide professional support, help customers set up their accounts and solve their problems.
• Ensure customer satisfaction rate growth.
• Compile reports and polish the support process.
• Learn and apply the supporting sales strategy.
• Qualify incoming leads and delegate them to the sales team.
• Increase existing customers engagement with the platform (Facebook groups, emails, polls, etc.)

We offer:
-Medical insurance;
-Paid training, seminars, and conferences;
-Healthy communication with all the team;
-Enjoyable working conditions, quiet workplace in a comfy office;
-Free lunch with the team (with any dietary needs);
-Coffee, tea, fruit, cookies;
-Team building parties.