Position: Community Manager/Customer Support Advisor
Company: AutoBidMaster
Experience required: 3y
English level: fluent

Overview  

AutoBidMaster is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions. For over 15 years, we have been successfully providing our US and global customers with access to online vehicle auctions, and efficiently delivering their vehicles to every major port in the world. We are a passionate and dedicated team composed of 200+ employees worldwide, committed to making AutoBidMaster the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun. 

AutoBidMaster is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all.  

We are looking for an experienced Community Manager/Customer Support Advisor to join our team. 

If you are an experienced in social media, Sales or Customer support we would like to meet you. 

Our ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ with excellent customer service skills and the ability to moderate online and offline conversations with our community. 

Responsibilities  

-Working with FB group: Respond to comments and customer queries in a timely manner 
-Provide engaging content, text, questionnaires, polls, image and video content for FB group 
-Create and implement the strategy of the FB group development; 
FB group moderation. 
-Use FB instruments to grow and promote FB group. 
-Posting on FB group daily 
-Analyse FB group insights and keep the outreach growing. 
-Set and implement social media and communication campaigns to align with marketing strategies  
-Build relationships with customers, potential customers, industry professionals 
-Assist customers in making purchasing decisions. 
-Suggesting products they may be interested in 
-Providing information about products or services 
-Monitor and report on feedback and online reviews  
-Keep the company’s online reputation on the high level 
-Coordinate with Marketing, Sales, and Communications team to ensure brand consistency 


Requirements 

-Excellent English skills  
-Must have understanding how auto auctions work 
-Good experience working and developing FB groups 
-Proven work experience as a community manager 
-Excellent verbal and written communication skills 
-Ability to build relationships 
-Focused and self-motivated 
-Sales and persuasive skills 
-Team player 
-Nice to have experience working with Photo/Video editors 
-Friendly and tactful personality 


Benefits: 

Attractive salary 

Fully remote job 

Paid vacation, days off, and sick leaves 

Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry; 

Location – remote 

Working time-schedule:  

Full-time 

PST time zone