Position: Service Operations Engineer
Company: Neogames
Experience required: 3y
English level: upper

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best performing interactive games, and a full suite of business and technology services.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Service Operations Engineer to join us.

Requirements:
Strong understanding of web and web-related technologies and Client/Server applications — Must
1-3 years’ experience in manual web testing or 3rd/4th level support position — An advantage
Bachelor’s degree in Computer Science / Software Engineering (or similar)
Experience with Web debugging tools — An advantage
Previous experience in SQL
24/7 availability in case of critical issues (on call duty) — 1 week in a month
Strong troubleshooting and problem solving skills
Excellent verbal and written communication skills in English
Service Oriented and good communication and interpersonal skills
Hard working, responsible, meticulous, detail-oriented, independent

Responsibilities
Research and report issues found on the production environments (High Priority Issues)
Provide Tier 3/4 services for support center and third-party integrators
Monitor, and be responsible for the progress of all issues/bugs reported
Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
Prioritize daily missions/tickets and manage critical escalations

What we offer:
High-level compensation and regular performance-based salary and career development reviews
Possibility to work in a big and successful company
PE accounting and support
Working in a comfortably located office
Medical insurance (health), employee assistance program
Paid vacation, holidays, and sick leaves
Sport compensation
English classes with native speakers, training, conferences participation
Referral program
Team buildings, corporate events