Position: ServiceNow Product Manager
Company: Infopulse
Experience required: 3y
English level: upper

Infopulse is inviting a talented professional to join our growing team as a ServiceNow Product Manager.

Areas of Responsibility
- Co-ordinating a team of Functional Analysts, Developers and Testers
- Be responsible for the lifecycle of a large throughput of operational requests
- Working in a busy team, the role requires a Passion for Customer Service and an ability to understand at a high level ServiceNow requests
- Will need to work with other ServiceNow development teams
- Ensure a consistent rate of delivery based upon clear KPIs and agreed delivery rates

Qualifications
- ServiceNow Knowledge
- Strong project management experience, and track record of delivering projects on time and within budget
- Proven track record in influencing and communicating with stakeholders at all levels and across multiple geographies, building and maintaining strong and effective relationships
- Experience in requirement gathering, to be able to listen to what your stakeholders want and to translate key complex technical issues into common business language
- Is solution orientated, proactive in resolving issues, recommending approaches and providing solutions to senior leadership

Will be an advantage
- ITIL Foundation certification
- Familiarity with HR processes such as on boarding, off boarding, Sickness and Absence management is desirable