Position: Jira Administrator/Jira Support Engineer
Company: Introduct.Tech
Experience required: 2y
English level: upper

Introduct Tech welcomes talented professionals to join our challenging and dynamic European project in Insurance domain as Jira Administrator. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our international company.

We are looking for the support engineer to join our international project to support the global operations, rollout and development of JIRA Software and JIRA Service Management within our client!
With JIRA Software they enable all employees to organize their daily work & projects in an agile way and with JIRA Service Management they are ensuring a professional and efficient service management & support for global IT applications and other services.

You will be the support expert in the team with the responsibility for the entire user support process of both solutions. You will provide 1st and 2nd-level support to users, where you will provide assistance, troubleshoot and resolve user problems regarding technical and functional issues, and contribute to product development. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.

Requirements:
• Professional education or academic degree in IT, or equivalent work experience
• Technical Support or IT experience is strongly desired
• Good analytical, troubleshooting and problem solving
competencies
• Autonomous learning and eager to understand business
requirements
• Ability to interact with different countries and cultures with
excellent English language skills, both written and verbal
• Having fun to work in an international environment

Responsibilities:
• Responsible for user support and continuous improvement processes
• Monitor system interfaces, log files, system availability
• Analyze system issues and provide solutions
• React and solve user support requests as 1st and 2nd Level
Support
• When needed, provide support for the unit who is handling
the 1st level support and offer background information to the
vendor regarding the 3rd level support
• User administration (user access rights)
• Create and update wiki documentation
 
We offer:
- Competitive salary;
- Ability to work completely remotely;
- Employment benefits: paid vacation;
- Official employment;
- Friendly atmosphere and professional staff.