Position: Production Support Analyst
Company: Alcor
Experience required: 3y
English level: intermediate

Job Responsibilities
 
Automate repetitive tasks
Manage production Trading Systems
Capable of troubleshooting application layer issues on either IIS, Linux or GKE
Proactively create alerts and dashboards for Production and Non Production environments
Manage and Monitor batch jobs for either Start of Day or End of Day
Manage production incidents
Be able to review configuration and code changes and assess risk
Work with Engineering, DBA and System Admin and Network teams in order to facilitate the change management process
Assist to and mentor junior members of the support team
Ability to work weekends and evenings on call when scheduled
Be a leader in the Questrade Technology group
Apply ML to come up with smart alerting patterns to proactively mitigate against outages

Qualifications
 
You have experience with  Kubernetes and GCP/AWS
You have experience with  Terraform/Helm
You have strong knowledge of Splunk Administration and Querying capabilities
You have experience with Data Dog
You have experience in support of critical production systems (3+ years)
You have excellent problem investigating, analyzing, and solving skills
You have strong Linux capabilities and troubleshooting skills
You have strong Windows administration and troubleshooting skills
You have experience with C#, Python, or Bash scripting
You have experience with GIT/GitLab
You have knowledge and experience using at least one of the following database servers (MS SQL Server, or MySQL)
You have excellent time-management and organizational abilities that facilitate structured teamwork
You have experience working in the environment with well-established Change and Configuration Management processes is desirable
You have well-developed communication skills
You take ownership of tasks and drive them through to completion
You have a good understanding of networks, routers, and TCP/IP and UDP protocols
You are able to focus while under pressure and pay close attention to detail
You have the willingness to multi-task and be flexible to take on varied responsibilities
You have a BS Degree in engineering, computer science or related discipline and experience is desired
You have experience and/or personal interest in the financial industry an asset
You love to learn and demonstrate a commitment to learning Questrade's business and ongoing professional development