Position: ERP Support Specialist
Company: Global Mediator
Experience required: 2y
English level: intermediate

**Areas of Responsibility**
Collaborate with end-users to resolve their issues

Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
Collaborate with the Developers team and ERP customer team
Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
Perform all daily tasks according to set procedures, rules and guidelines and priorities
Monitoring and working with alerts in Jira systems

**We offer**

 Medical insurance
 Payments in EUR
 Office in the center of Kyiv
 International management and clients
 Direct communication with clients
 20 days in PTO
 Modern workstations
 Combination of remote/in-office work possible
 
**Personality & Experience**

Experience with Dynamics NAV would be a plus
Hands-on knowledge of core Microsoft Dynamics NAV modules
Proven experience of working with Microsoft SQL Server
Ability to create high-quality functional documentation and strong requirements gathering skills
Outstanding customer service skills
Excellent communication and problem-solving skills
Intermediate level of English