Position: Senior L2 Support Engineer
Company: GlobalLogic
Experience required: 3y
English level: intermediate

Description:
Client is a world-class provider of cybersecurity solutions for protecting smartphones, critical mobile apps, wearables, IoT devices, healthtech and automotive systems.

Client’s solutions utilise the Trusted Execution Environment (“TEE”) on devices, a ring-fenced, highly secure area of the main processor that guarantees sensitive data is stored, processed and protected in a trusted and physically isolated environment.

Client’s hardware-backed security platform is embedded in over 2 billion devices and provides unique security solutions for app developers in banks, payment platforms, automotive manufacturers, government bodies and mobile network operators

Requirements:
 – 4+ years of experience in IT
 – Strong communication and reporting skills
 – Strong troubleshooting skills
 – Scripting bash/shell/python
 – REST API understanding
 – Git understanding
 – Experience with some log analyzing tools (like Grafana/Datadog/NewRelic)
 – Cloud/AWS web services experience is a plus

Responsibilities:
Subject Matter Expert (SME) for Samsung Knox Guard 
Provide L2 / L3 support for Samsung Knox Guard issues supporting both customers via support alongside internal stakeholders from all areas of the business
Manage Samsung licencing tasks 
Key Areas of focus

Business reporting for Finance for customer invoicing and Samsung
Licence expiry and capacity management for customer tenants
Issuance activities with Samsung related to onboarding challenges with customer’s
Documenting and maintaining operational processes with DevOps alongside new feature go to markets
Managing and communicating Samsung Maintenance and upgrades with engineering stake holders.
Provide stakeholders visibility on repeating problems
Highlight process improvement

What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.