Position: IT Helpdesk Engineer
Company: Pragmatic Play
Experience required: 1y
English level: intermediate

Requirements:
- Strong skills with Windows Active Directory, Office 365 and SharePoint are mandatory;
- Proven experience as a System Administrator, Network Administrator or similar role;
- Experience with databases, networks (LAN, WAN), routers & switches;
- Familiarity with various operating systems and platforms;
- Excellent communication skills;
- BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.

Responsibilities:
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries;
- Receiving, logging and managing calls from internal staff via telephone and email or other communication channels;
- 1st and 2nd line customer support — troubleshooting of IT related problems from in-house software to hardware, such as mobile phones, Laptops, PCs and Printers;
- Infrastructure support and maintenance — Active Directory, Office 356, Exchange Online, SharePoint Online, local area network;
- Troubleshoot;
- Maintain an inventory of IT assets and equipment;
- Support of IT purchases;
- Log all requests in the Service Desk Call Logging system;
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
- Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers;
- Maintain a high degree of customer service for all support queries and adhere to all service management principles;
- Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint);
- Publishing support documentation to assist staff with requests for information & provide staff training if required;
- Arrange for external technical support where problems cannot be resolved in house.

Company offers:
- Work in a friendly team at modern office;
- Unlimited coffee, snacks and fruits;
- Health insurance;
- English language training;
- Competitive salary level.