Position: Business Analyst (Product.Startup.Equity)
Company: shelf.io
Experience required: 2y
English level: upper

**Requirements:**
• At least 2 years of experience working as a Business (Systems) Analyst, management consultant or in a process-oriented position in a medium to large enterprise (e.g. management, operations)
• QA background or skills to be able to test APIs
• B2 level English or higher (oral and written)
• Experience in requirements lifecycle management
• Understand SDLC and agile methodologies
• Communicate at an appropriate level of detail depending on the audience profile (business vs technical);
• Do presentations in a succinct and coherent manner
• Be relentless in getting down to the core problem and able to explain the team the business value of a technical solution

**As a plus:**
• Experience working with Postman;
• Knowledge of any graphical notation to draw flowcharts, activity / use case / component diagrams etc.;
• Understand machine learning concepts;
• Prior experience on Data Science/Machine Learning projects;
• Experience working in a Product company or on an enterprise project;
• Skilled in working with Confluence, Jira, and ProductBoard;
• Business or IT-related education (such as Business Administration, Economics, Management, Computer Science, etc.)

**Benefits of working at Shelf:**
• Competitive salary
• Equity participation in a fast-growing company
• Opportunities for professional development and personal growth in share-knowledge culture
• Teambuilding and corporate events that will rock your world!
• Team of amazing individuals and a family-like work environment

**Responsibilities:**
• Elicit, document, verify, model, validate, prioritize and manage changes to requirements
• Perform functional testing of data science solutions
• Work with management and R&D team to create R&D roadmap
• Brainstorm ideas and be able to discern the ones there’s market demand for
• Measure solution impact on customers and suggest improvements if needed
• Facilitate meetings, prepare meeting notes
• Identify clients’ business needs in coordination with the customer success manager (attend customer calls, analyze documentation and requirements from customers, etc.);
• Guide the product team through suitable business analysis approaches and processes
• Conduct business-related knowledge sharing and training sessions for the team

If you fit the above requirements and are interested in this opportunity, let's talk!

**About us**
Shelf is an award-winning, intelligent knowledge management platform for companies and their customer support operations. Advanced AI and powerful search help agents solve customer issues on the first call. Advanced analytics and task automation significantly reduce admin overhead.
The workplace has changed. Teams now live in different parts of the country and, possibly, even the world. Collaborating across projects and continents is becoming the new norm. Success in this new distributed workplace means greater access to specialized skills, faster project ramp-up time, quicker entry into new markets, and greater competitiveness with lower costs.

Shelf’s mission is to create a platform that enables millions of distributed teams to accelerate their ability to share, learn, and succeed. We believe Shelf is the missing piece that connects the tools of the distributed workplace of the 21st century.

We’ll help you build your career while you collaborate with a great team in Lviv and Greater New York City. You are a self-starter who is deeply passionate about business analysis, management, and product development, as well as excited about building a world-class knowledge sharing company.