Position: IT HelpDesk Specialist
Company: Zoolatech
Experience required: 1y
English level: intermediate

As a support specialist, you will be the first point of contact by users in case of any technical issues.

**Project Description**

As a support specialist, you will be the first point of contact by users in case of any technical issues.
Your role as an experienced and polite engineer is to communicate with colleagues via Service
Desk, phone, Slack or email and resolve issues in accordance to SLA.

**Responsibilities**
- Tickets processing via Service Desk
- Polite and friendly communication with reporters (users) via phone, slack and email
- Provide remote technical support and issues troubleshooting for local and remote employees
- Laptops preparation for new employees. Laptops wipe. Laptops maintenance and repairment
- Tracking changes in asset management system
- Laptops enrolment to MDM
- Accounts management in Google WS
- Computer consumables purchase (SD ticket has to be created)
- Zoom meetings/webinars creation and events support
- Participation in special projects execution
- Local infrastructure support (printers, network equipment)

**Skills Required**
- Perfect communication skills
- Mac OS (OS installation and configuration)
- Microsoft Windows (OS installation and configuration)
- Issues troubleshooting with software/hardware
- Working experience with Zoom and Google Meets
- General understanding how ethernet network works (what is IP address, DNS, etc)
- Accuracy and attention to details