Position: Desktop Support Engineer
Company: Israel IT
Experience required: 2y
English level: upper

A leading Australian IT services and solutions provider, Axiom Technologies is focused on helping customers solve complex business challenges using innovative technology solutions. We help our clients with Managed IT outsourcing, Procurement Services, Global Infrastructure Maintenance Hardware Support (AMC) & Resource fulfillment helping them with their deliverables.

**Requirements:**
– Computer OS/Peripherals troubleshooting;
– Handling Different PC Operating Systems ( Windows7/8 and 10);
– Performing Hardware Software Installation ( understanding of deployment tools like SCCM);
– Basic knowledge of SOE and group policies;
– Printer support;
– Good knowledge of MS Office tools installation &troubleshooting;
– Excellent customer service and people skills;
– Field experience supporting a variety of technologies and services;
– Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems;
– Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

**Responsibilities:**
– Responding to client support requests;
– Contacting clients to find out the nature of the problem;
– Travelling to the client’s location or connecting via a remote link;
– Troubleshooting hardware and software issues;
– Installing and maintaining hardware and computer peripherals;
– Installing and upgrading operating systems and computer software;
– Troubleshooting networking and connection issues;
– Advising on software or hardware upgrades;
– Providing basic training in computer operation and management;
– Completing job reports and ordering supplies.