Position: Community Manager(Turkey)
Company: WhiteBIT
Experience required: 1y
English level: upper

WhiteBIT is an international fintech company with more than 600 professionals. As a cryptocurrency exchange, WhiteBIT aims to offer an intuitive user interface with a set of analytical tools for more than 3 million users. We work with cryptocurrency projects from around the world with one main goal - the mass introduction of blockchain technology.

We are looking for a dedicated Community Manager to manage Turkish community chats, actively engage with, empathize, and support the customer base, gather feedback and help us build a healthy, proactive community.

We expect our candidate to have:
- Native or Advanced level of Turkish.
- Knowledge of English (Upper-Intermediate and higher).
- Knowledge of Russian would be an advantage
- Experience in using messaging social media platforms.
- Attention to detail and ability to multitask.
- Analytical skills.
- Ability to learn fast.
- Strong communication skills, empathy, desire to solve customers’ issues

The main tasks of a specialist:
- Working with social media platforms - Telegram, Twitter, Instagram, Facebook.
- Responding to comments and users’ queries in direct messages in a timely and friendly manner. Resolving users’ issues in case it is possible without a support team.
- Taking part in generating and executing activities for the community.
- Generating ideas

Would be a plus:
- Knowledge of finance and crypto/blockchain, understanding market trends

Key tasks:
- Turkish community chat moderation, building a Turkish community, collecting feedback from the Turkish community

We offer:
– Our own product.
– Annual paid leave.
– Compensation for sick leave.
– Professional development and career growth.
– Warm and friendly working atmosphere.
– Cosy and spacious office in Istanbul (Sisli).
– Schedule : Monday-Friday, 10:00-18:00

Our СRYPTOdream-team is waiting for YOU!