Position: System Engineer
Company: Digitaledge
Experience required: 2y
English level: intermediate

Digital Edge Ventures is US based company operating in the US market. It provides IT outsource services to American clients (which are end customers, i.e. not intermediaries).
Our developers and network engineers are located in USA, EU and CIS countries.

Currently, we are looking for a System Engineer to join our support team to help our clients in USA.

This is REMOTE long-term engagement with shift of business activity time to USA time (New York). Reasonable flexibility due to time difference can be considered.

Salary: around $1500/month. Final salary amount would depend on skills and knowledge demonstrated by candidate during interviews.


Such person will do the following:
1. Investigate and troubleshoot client issues received through the internal ticketing system and resolve them in a timely manner.
2. Manage Citrix infrastructure connecting to VDI, Terminal Server.
3. Manage the enterprise devices and servers, including software updates, system configuration, and maintenance.
4. Manage MS 365 infrastructure, including Exchange, SharePoint, AD, Teams, etc...
5. Develop and document Group Policy Settings required for Microsoft Windows/Office.
6. Create and modify procedures and standards as required.
7. Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; document all actions and resolutions.
8. Create and maintain documentation, including infrastructure, configuration, and recovery documents.

Requirements to a candidate:
- Experience and knowledge in managing and maintaining complex IT infrastructure systems.
- Proficiency in configuring, deploying, and troubleshooting servers, networks, and storage devices.
- Skilled in monitoring system performance, identifying bottlenecks, and implementing optimization strategies.
- Expertise in Active Directory administration, including user/group management, group policy, and domain controller configuration.
- Experience in configuring and managing Microsoft Exchange Server, including mailbox management, email routing, and security measures.
- Experience in configuring and managing Microsoft Exchange Server, including mailbox management, email routing, and security measures.
- Understanding of operating systems (Windows and Linux)
- Understanding of virtualization technologies (Hyper-V, VMware)
- Knowledge of cloud computing platforms (AWS, Azure) and experience in deploying and managing cloud-based infrastructure.
- Knowledge of scripting languages (e.g., PowerShell, Bash) to automate routine tasks and improve system efficiency.
- Familiarity with Web Application Firewall (WAF) technologies and experience in implementing and managing WAF solutions.
- Familiarity with backup and disaster recovery procedures to ensure data integrity and minimize downtime.
- Strong communication and collaboration skills to work effectively with cross-functional teams and end-users.
- Ability to document system configurations, procedures, and troubleshooting steps accurately.
- English proficiency level: Intermediate
- Familiarity with Barracuda Email Gateway and its functionalities for email security, spam filtering, and data protection will be a plus.
- Ability to implement and maintain system security measures, including firewalls, intrusion detection systems will be a plus.

If you feel that you do not have everything, but bigger part of what is required above, we encourage you to apply for this position.