Position: Customer Success Manager
Company: Cloudprinter
Experience required: 1y
English level: upper

We are looking for a new super powerful Customer Success Manager.

What we expect from you:

◼ Excellent English skills.
◼ Experience in customer management with an emphasis on account revenue growth working with B2B clients.
◼ Customer-first mindset.
◼ Strong communication & negotiation with great interpersonal skills.
◼ Ability to track multiple customers and manage the legal processes (i.e., contract renewals, negotiations, etc.).
◼ Desire to build a trusted rapport with clients, influence decision making, and work across executive and operational levels on the IT and business side.
◼ Be a detail-oriented person with extensive experience to manage strict deadlines.

Together we will:

◼ Create a strategy to address Cloudprinter clients’ business needs, identifying add-on business opportunities.
◼ Work directly with clients to address problems or overcome other obstacles.
◼ Communicate and “listen” to clients to better understand their personal challenges and business needs.
◼ Demonstrate to clients how the Cloudprinter platform works and help them meet their print objectives and benefit their business.
◼ Develop a deep understanding of the client’s internal network to include decision makers, decision process, budgeting/procurement, and understanding their reasons. Make sure the business value proposition is clearly defined and addresses how stakeholders achieve their goals.
◼ Be the voice of the customer & consistently work to ensure client satisfaction.
◼ Successfully and effectively cooperate with DevOps & Customer Service team.

What we offer:

- ☕Coffee in the morning with sweets.
- Modern office.
- A young & friendly international team.
- Competitive salary.
- Paid sick leaves and vacation.
- Ability to travel abroad (visiting our offices all over the world).
- Teambuilding parties.