Position: Application Support Specialist
Company: N-iX
Experience required: 1y
English level: upper

Orbus Software is an independent software vendor and a leading global provider, recognized by Gartner and Forrester, of solutions for Business Transformation disciplines including Enterprise Architecture (EA), Business Process Analysis (BPA), and Application Portfolio Management (APM).

Requirements:
- Good English and communication skills
- Experience work with applications (support L1, L2, troubleshooting)
- Client-oriented and client facing skills are must have

Nice to have:
- SQL scripts (writing, understanding errors)

Responsibilities:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Serve as a primary – direct and personal – contact point for any technical and usage questions and issues
- Respond to clients requests, tickets and follow up with them with statuses and resolutions

We offer:
- Flexible hours approach
- Competitive salary and compensation package
- 18 business days of payable annual free-time
- 10 days of paid sick leave
- Membership of the IT-BPO club card, loyalty program.
- Gym, Masseur, and Doctor
- Relax zones

Professional growth:
- Challenging tasks and projects
- Individual Development Plan
- Personal education budget
- Performance appraisal
- Business trips

Fun:
- Corporate events and outstanding parties
- Team buildings
- Anniversary presents