Position: Process analyst
Company: Dragon's Lake Entertainment
Experience required: 3y
English level: upper

Process analyst will help the Organization to standardize and improve the efficiency of key business processes. He or she will design and implement new policies, processes and process changes working closely with all company units
 
Responsibilities 
Business processes development:
Develop and optimize internal business processes: from as-is state analysis to to-be state description
Create process documentation/workflows, knowledge articles and self-service guidance
Participate in key strategic projects: analyse data, conduct interviews, analyse market best practice
Collect and document of business requirements for project and process improvement/automation efforts
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
Improve internal knowledge base: Structure Confluence spaces, review existing documents, follow documents update schedule


Risk management
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
Identify issues and risks
Bring inconsistencies and problems to the attention of management
Participate in the problem resolution
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
Prepare incident details for post-mortem incident reviews 
Extract reports and provide a high-level analysis of data for review
Take part in risk management and information security systems implementation and improvement
 
Skills and Qualifications
Education: Economics, Finance, Management, Mathematics
Specialized knowledge: Advanced English, BPMN (will be an advantage), Lean (will be an advantage) 
Skills: Process description and analysis, Document writing, Excel Modelling
Abilities: Communication, Analytics, Commitment
Other characteristics such as personal characteristics
Professional Certification
Experience: Process analyst, Management Consultant,Technical writer