Position: Functional Analyst
Company: GM Consulting GROUP
Experience required: 3y
English level: upper

— Serve as an analyst for Company’s Product Development level 3 support process.
— Analyze reported issues escalated to support.
— Verify reported issues in the software using a variety of analysis techniques which may include re-testing scenarios, running reports and queries, working with other team members to confirm expected system behavior.
— Determine if issues exist in current production customer version and/or newer version of the software application.
— Analyze and determine whether issue is related to customer software configuration, customer data or system defect
— Determine if requirements gaps exist, work with business analysts, subject matter experts and developers on requirement elaboration and documentation.
-Provide support for diagnosing product defects; investigate cause of problems, severity, impact, and workaround options.
— Be able to make ongoing recommendations for operational improvements for supporting products and product development team activities.
— Consistently maintain backlog of issues to an appropriate manageable level as defined by supervisor.