Position: Business Analyst and Account Manager
Company: Ander
Experience required: 2y
English level: fluent

Our client is building a global organization of brilliant minds looking to make a significant impact on the future of our world by advancing and adopting blockchain technology.

To achieve our ambitious goals, we’re seeking an Account Manager with Business Analyst quality.

**Your mission:
**
1. Communicate with clients:
  - To understand their needs and explain product value and execute instructions in a timely manner;
  - To build relationships with clients based on trust and respect;
  - To resolve complaints and prevent additional issues by improving processes.
2. Conducting research to improve business:
  - Analyze customer needs and behavior data and determine how operations can be altered to improve service and increase the value of our business;
  - Maintain updated knowledge of company products and services and industry trends.
3. Collaborate with internal departments to facilitate client need fulfillment:
  - In part., communicate with the dev team to upgrade, request a new feature system, or bug fix.
4. Conduct business operations including specializing in using our tools to serve clients:
  - Update system configs, and set up the system according to requirements/instructions in a timely manner.
5. Report and monitoring:
  - Provide progress reports to senior management and clients;
  - Keep accurate records pertaining to inventory and account notes;
  - Monitor product inventory;
  - Monitor system and client performance on a daily basis.

**Qualifications and Special Requirements:
**
  - Good communication skills in English both orally and written.
  - Skill in building relationships with clients based on trust and respect.
  - Be able to act as a solution adviser during pre-sales and project phases.
  - Knowledge of general business software; proficiency in spreadsheets for database query and report, basic diagram tool, and basic JIRA/task management software.
  - Aptitude to learn new applications eg. trading platforms.
  - Understanding of cryptocurrency business and basic crypto trading.
  - Basic crypto wallets, crypto trading platforms/exchanges knowledge/experience.
  - Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and techniques.
  - Understanding of basic accounting.
  - Be able to multi-task and manage the details while keeping an eye on the big picture.

**Ideal candidate
**
  - Good communicator
  - Problem solver
  - Critical thinker
  - Visualizer
  - Both detail-oriented and a big-picture thinker
  - Trustworthy and reliable person
  - Result oriented

**What we offer for your success:
**
• The opportunity to become a part of the thriving blockchain community and professionals, and join the revolution of traditional finance.
• Long-term employment with periodical salary review based on the performance results.
• Mainly a remote working model, but we do have several coworking spaces that we use occasionally.
• Cozy and collaborative team atmosphere.

**About the company
**
Our client is a global ecosystem of blockchain products & services, powered by Openware, for Web3 Internet of Finance, providing startup seed funding, mentorship, advisory, data analytics, market making, and fintech software solutions. Company also includes developer tools, services, and education programs worldwide for blockchain infrastructure developers and crypto brokerage businesses.
**Vision**: is to become the world’s leading brand in blockchain technology.
**Mission**: to enable a safe, transparent, and universally accessible financial ecosystem.
**Values**: decentralized, we believe in values of collaboration, trust, transparency, inclusiveness, equality, and freedom; сonsistent, ourmotives are valid across the board: scale, we are creating a global and safe crypto ecosystem that contains the whole crypto chains.

**Closing Statements
**We are looking for enthusiastic individuals dedicated to what they believe in, with strategic minds, a creative approach to work, and a deep interest in the crypto industry. If it sounds like you and you think you’ve got the expertise, commitment, and passion for joining the world’s fastest-growing brand in the blockchain technology space, send your resume to us!