Position: System Administrator Team Lead
Company: ITeams
Experience required: 5y
English level: upper

About Us

We enable clients' business growth with highly trained, «customer first» teams dedicated to performance excellence and superb service.

Working behind the scenes is a team of smart and dedicated IT professionals responsible for all of Pharmbills' IT infrastructure and services. They make it possible for our global teams to deliver best-in-class service to our clients by empowering them with effective tech solutions that drive the business forward. We are in search of an IT Team Lead infrastructure + service desk. The role is based out of Ukraine, with the requirement to work in a hybrid office concept, balancing remote work and in-office time. We align our working hours with the time zones of our American clients.

What you’ll need

Essential:

5+ years of IT experience; 1+ years of IT Team Lead experience.
Hold at least 1 of the following certifications: CCNA, Azure, MSCA, AWS.
Understanding of ITIL Framework.
Strong command of English upper-intermediate/B2 level. Fluency in Ukrainian, Russian.
Mastery level understanding and ability to teach OSI Layer Model.
Mastery level knowledge about Network, Microsoft, and Cloud Security.
Mastery level knowledge of Active Directory and other Microsoft services.
Proven experience in Microsoft 365 and Azure Cloud Infrastructure projects.
Experience in the use of scripting language PowerShell / experience in the use of programming language Python.
Stress Tolerance: functions well in a high-paced and, at times, stressful environment.
Emotional Intelligence: has a keen awareness of self and others; leads with humility and empathy.
Will be an advantage:

ITIL 4 Foundation Certification.
HIPPA, GDPR, ISO2700*, PCI DSC — experience in implementation.
Own GitHub project with PowerShell, Python or any other scripts for IT admin routine.
Well known IT resources publications, articles, answers, IT blog posts.
Tutor’s experience.
Proven experience with / certification in Atlassian Jira projects.
Salesforce integration experience.
Who you are

Curious: You’re intellectually curious; always learning and seeking new ways to make things better.
Fast to action: You make decisions with boldness and confidence, even when faced with uncertainty.
Excellent communicator: You keep your communication clear and simple. You listen to understand, and you confirm understanding.
Tenacious: You are determined to succeed, and you are motivated by the success of colleagues, clients, and the business.
Conscientious: You keep your promises, take your commitments to others seriously, and you have strong integrity.
What’s in it for you

Opportunity to lead a motivated, highly capable team of IT professionals.
Strong support from Management, with independence to implement creative solutions. Zero bureaucracy.
Development plan and coaching opportunities to take your leadership skills to the next level.
Hybrid work environment that balances the best of both worlds — work from the comfort of home but also get to engage with colleagues in the office.