Position: Delivery Manager
Company: Grid Dynamics
Experience required: 2y
English level: upper

Responsibilities:

- Manage client expectations from a deliverables perspective
- Establish and maintain relationships with client stakeholders, become primary go-to delivery person on all project matters
- Expanding the team by finding and attracting talent from the market and developing internal team members
- Proactively communicate project status and risks to stakeholders
- Help newcomers to speed up and become fully operational in the team
- Mitigate attrition risks, proactively work with client management on it
- Assess internal candidates for open positions at the client account
- Work with multiple small accounts or a few larger ones. As the main point of contact for many clients, you will be involved in identifying new business opportunities, upselling and cross-selling services.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Proactive risk management and implementation of mitigation actions to lower the attrition rate

Requirements:

- 2+ years of experience as DM/Account manager/ PM
- Successful experience of cooperation and direct communication with customers from Europe, US, Australia, and/ or other regions
- Experience in people management, performance management, and supervision
- Experience in IT outstaffing/outsourcing
- Good negotiation and problem-solving skills
- Fluent English

Will be a plus:

- Technical background
- Ability to understand customers’ and employee’s interests and find the best solution for the company
- Understanding the project and process management

We offer:

- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits program
- Social package — medical insurance, sports
- Corporate social events
- Professional development opportunities