Position: Customer Support
Company: Railsware
Experience required: 1y
English level: fluent

Our product team is seeking a professional to enforce customers’ support by being the point of contact, resolving requests and providing the best communication experience. In terms of consultancy, you will be a great help in processing inbound leads, building relations with new clients and supporting existing Railsware services customers.

We’ve worked with 60+ clients and organizations from the USA, UK, and EU. Our products now have more than 600,000+ signups and this number is constantly growing - we have a plan to build a billion dollar business around it. Check out our case studies to see our previous projects and current clients, as well as Railsware own products: https://railsware.com/case-studies/

**Responsibilities**
- Handle inbound customers traffic
- Qualify leads
- Facilitate communication with customers (both through calls and written communication)
- Support proposals, agreements, and other docs preparation
- Contribute into relationships with clients and partners
- Maintain sales process, by providing comprehensive customer support
- Run sales analytics and report on the results
- Evaluate sales sources and channels

**Required skills**
- Good understanding of the international startup landscape and IT industry
- Advanced communication and relationship building skills
- Top-level Internet research skills & ability to navigate social networks
- Excellent computer literacy
- Experience in using CRM systems and task management tools
- Experience in GSheets or Excel
- Attention to details
- People-oriented approach
- Fluent English (both written and spoken)

**We offer**
WORK ENVIRONMENT
👨‍🎓Experience outstanding development culture: bit.ly/rw-devculture
⏰Define your schedule yourself as we offer flexible hours
🚩Collaborate with us remotely from any location or in one of our offices: bit.ly/rw-remotecollab
🏢Our offices in Kyiv and Krakow are equipped with modern ergonomic chairs and standing desks
🍒You can always find fresh food and drinks in our kitchen
🇵🇱We offer relocation to Poland

REMUNERATION & BENEFITS
💸Get competitive compensation, yearly bonus, and access to microcredits
🎁We’ve designed a flexible approach to benefits with no bureaucracy. It covers your:
— remote workspace setup
— hardware
— software
— health (sports and medical)
— education and much more!

PAID TIME OFF
🌴Get 34 days a year as a paid time off (24 standard days + 10 more to cover public holidays)
🤒Get 3 + 24 paid illness days a year
✈️Join a 7-days company trip with all Railswarians and their families. We’ve already visited Austrian Alps, Crete, Italy, and Croatia together

🔥See all Railsware benefits here: bit.ly/rw-smartbenefits