Position: App Ops Engineer
Company: ITG
Experience required: 2y
English level: intermediate

**SUMMARY**

AppOps Engineer is responsible for installation, configuration, maintenance, and reliable operations of our Customer software, hardware and networks. Resourcefulness is a necessary skill in this role. The AppOps
Engineer should be able to diagnose and resolve problems quickly. The position requires having the
patience to communicate with a variety of interdisciplinary teams and users. The goal will be to ensure
that our technology software and infrastructure runs smoothly and efficiently.

**Essential Duties and Responsibilities**

- Responsible for the installation, configuration, maintenance and reliable operation of our customer software, computer systems, network servers, and virtualization
- Carry out daily tasks such as troubleshooting, configuration of SaaS environments, restoring
environments, and refreshing data
- Troubleshoot software application performance by reviewing log files and running diagnostics,
documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of
services and system software and related infrastructure/SaaS environments.
- Responsible for sizing, configuring, maintaining, and troubleshooting SaaS environment in
Microsoft Azure
- Provide documentation and technical specifications to IT staff for planning and implementing
new or upgrades of SaaS environments
- Monitor backup operations and implement appropriate processes for data protection, disaster
recovery, and failover procedures
- Responsible for capacity, SaaS resource planning, and database performance

**Technology Skills**

- Data base management system software — MsSQL Server; Postgres
- Data base user interface and query software — PostgreSQL; SQL Management Studio; Dbeaver
- Development environment software — Microsoft PowerShell; CMD; bash
- Network monitoring software — PRTG; Azure Monitoring
- Operating system software — Microsoft Windows Server; linux
- Cloud —Microsoft Azure

**Abilities**

- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It
does not involve solving the problem, only recognizing there is a problem.
- Active Listening — Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or
conclusions (includes finding a relationship among seemingly unrelated events).

**Qualifications**

- Associate or Bachelor's degree in Computer Science, Information Technology, System
Administration, or a closely related field, or equivalent experience required
- 3-5 years of database, network administration, Azure administration, system administration
experience
- System administration and IT certifications in Linux, Microsoft, or other network related fields
are a plus
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of systems and Azure networking, software, hardware, and networking
protocols
- Experience with scripting and automation tools
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best
practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols