Position: ServiceNow Discovery and Service Mapping Specialist
Company: Luxoft
Experience required: 3y
English level: upper

Project Description:
This position will help in configuring and customizing OOTB ServiceNow applications or developing new applications on the platform, along with providing support for the end users.

Responsibilities:
The role will be virtual or remote during the COVID-19 pandemic time.
Below are the set of expected tasks to be performed: Perform end-to-end Service Mapping activities. This includes:
• Execute the complete mapping of at least 50 time-critical applications; this includes working sessions with application and IT team to gather all the necessary information needed for the mapping
• Troubleshoot and resolve discovery and pattern related issues or errors related to Service Mapping
• Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical WBG services such as authentication, identity management, custom applications and services etc. are identified as part of the service maps for all time critical applications
• Meet with application and IT teams to validate and obtain signoffs of completed application services

Mandatory Skills Description:
The desired resource should possess expert level competency in their own field. In addition to this, following should also be considered as part of the profile:
• Minimum 5 years of hands-on ServiceNow Service Mapping experience. Experience must include the successful completion of all the Service Mapping related activities such as debugging patterns and probes, troubleshooting logs to resolve errors, creating new patterns to map required services, and modifying existing patterns to fit the organization's configuration
• Completed the service mapping of at least 50 large and complex applications
• 5+ years of hands-on experience mapping of Cloud (PaaS, IaaS) and hybrid applications
• Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting and Powershell