Position: Player experience agent (only Armenia)
Company: ITSOFT
Experience required: 1y
English level: fluent

What we are looking for:
A team player: Work with various teams and studios to ensure our players receive the best experience - in-game and out. Communicate with different studios, QA teams, and product managers to help solve bugs and other issues.

Requirements:
Native-level English - a must.
French, Spanish, Japanese, or Russian - advantage
Strong work ethic, sense of responsibility, and high level of attention to detail;
Ability to work in a team and independently, as well as with minimal supervision;
Time management skills to enable prioritization of tasks
Self-starter, efficient, and organized;
Excellent social skills and strong ability to operate multiple applications and platforms
At least 1-year experience in a similar role
Experience working with Zendesk/Asana - advantage
Experience with content writing - advantage

What we are looking for:

A team player: Work with various teams and studios to ensure our players receive the best experience - in-game and out. Communicate with different studios, QA teams, and product managers to help solve bugs and other issues.
Customer Oriented: We believe in quality service - and looking for a person with high communication skills, empathy, and attention to detail. We believe that our Players’ experience is not only in-game, and we are looking for someone obsessed with communication and very attentive. It's not only about being a point of contact.
Ownership: take full ownership of projects you lead. “Can-do” attitude, committed to improving and continuously learning.
Communication: Fluidly and fluently communicate with our players and other team members.
Creative and fun: As a gaming company, it's important to us to give the same experience as our games while communicating with our players - creative problem-solving and fun people are welcome!