Position: Delivery Director
Company: Diceus
Experience required: 5y
English level: fluent

**About the role**
Delivery Director is the most senior leadership position in the Delivery organization. Delivery Director leads Delivery Managers to ensure premium client experience and develop technical, project, account, and portfolio leadership.

**Duties and responsibilities **
- Own and operate a Delivery organization P/L in a balanced manner, considering client growth, operating costs, and maintaining a best-in-class NPS and attrition.
- Build and coach a team of Delivery Managers to ensure delivery excellence and growth of Delivery Units.
- Establish and maintain customer relationships with Executive and Senior levels.
- Collaborate closely with the Sales Department during the pre-sale stage.
- Contribute to clients' success by actively participating with Delivery Managers at clients' strategy sessions, QBRs (Quarterly Business Reviews), and ADPs (Account Development Plans).

**Requirements**
- Strong understanding of software development company operations and business models
- MS degree or above (MBA Desirable)
- 10+ years of proven experience in management
- 5+ years of leading Delivery or client-facing organizations in software outsourcing or related industries
- Excellent client-facing skills, with a track record of using engaging presentation and written communication skills with senior clients
- Willingness to travel and readiness for business trips
- Record of developing strategic sales with corporate clients
- Comfortable operating in a fast-paced environment and working with international teams
- Excellent people management skills, with a proven track record in managing their growth
- Experience in taking extreme ownership of providing guidance and overseeing critical aspects of the project, including budget, scope, schedule, and quality
- Strong understanding of SDLC management and excellent proficiency in project management industry standards
- Knowledge of traditional and Agile project management methodologies
- Advanced understanding of project management techniques and tools, including basic revenue models, profit and loss modeling, project pricing models, project billing procedures, budget estimation techniques, and others
- Proven background in managing different types of projects, such as Fixed Price, Time and Material, Outcome-based, SLA
- Ability to track IT industry trends and adjust strategies accordingly
- Business-driven personality, with a focus on delivering results that meet client needs and expectations
- Excellent spoken English skills, at an advanced level
- Preferred experience in insurance, banking, and fintech
- Ability to go on business trips within the EU, USA, UK