Position: Billing & Collections Support Specialist
Company: PDFfiller
Experience required: 1y
English level: fluent

**Objectives of this Role:**
— Proactively and reactively provide support to customers struggling with billing-related inquiries and failures;
— Gather, systematize and analyze data from multiple sources to identify the problem, figure out the solution and its successful communication back to the client;
— Protect organization’s value by keeping information confidential;

**Skills and Qualifications:**
— Min 1-2 years experience (subscription billing is a plus);
— Should have worked in Customer-facing roles before, specifically American;
— Excellent verbal and written English knowledge;
— Confident MS Office user (especially interacted with figures);
— The natural instinct to empathize with the user, customer-oriented attitude;
— Strong analytical skills;
— Should have working experience on CRM’s / Softwares / Cloud-based environments;
— Ability to multitask, prioritize, and organize efficiently;
— Natural self-starter with ’will do’ attitude;
— Ability and willingness to maintain confidentiality;
— Desire to continue to grow through continuing training;
— Flexibility in work hours to accommodate US market;
— Accounting/Finance background is not a must but a plus;