Position: IT Service Professional
Company: Ancor
Experience required: 1y
English level: upper

**Responsibilities: **

- Works closely with Logistics Vendor and oversight the Tech Hub’s overall daily operations with corresponding SLA 

- Performs standard hardware refurbishment and repair coordination with external service providers with Cybersecurity awareness 

- Performs daily routines with skillful IT techniques, incl. configures equipment using standard configuration procedures (equipment refers to Laptops, Desktops, Tablets, Mobile devices), etc. 

- Updates asset record - warehouse management - and related ticket management systems & IT tools 

- Investigates problems and identifies solutions in an efficient, creative and timely manner by utilizing available tools, synthetizing information coming from different sources and providing the best possible solution 

- Works closely with Service Coordinators and other Teams to ensure timely shipment 

- Works closely with other Tech Hubs to ensure timely new product test and roll out globally 

- Works closely with Finance Team and external vendors to ensure compliance of local regulations are met 

- Helps sourcing and assists the supplies management in Ukraine 

- Continuously seeks improvement opportunities for ensuring efficient and best practices 

**Knowledge ans skills: **

- Bachelor of Computer Science, Supply Management, Administration or related fields 

- Excellent graduate with comprehensive intern program experience considered 

- Proven 1-3 years working experience in an IT Support function with a multinational and / or IT enabled services organization considered as a plus 

- Well technical IT skills and hands-on mentality, Certification of ITIL, MCSE, PMP considered a plus 

- Strong problem solving and troubleshooting skills with attention to detail 

- Strong process orientation and interest in developing and optimizing processes 

- Excellent interpersonal and communication skills, strong command of English language 

- Exceptional service attitude and sense for urgency 

- Must be a team player with a positive attitude 

- Ability to work under pressure and against tight deadlines 

**Will ne plus:**

-TOEFL 85  higher or equivalent certification

Ready to consider candidates with IT education without experience)