Position: Account manager
Company: goolglobal
Experience required: no_exp
English level: fluent

**Responsibilities:**

Making calls to the registered customers and increase their loyalty to the company;
Manage existing customer relationships and play an active role in developing and building advocacy;
Resolve issues such as payments troubles, account questions and so on;
Troubleshooting with extraordinary customer care cases;
Receive and gather feedback, reviews and service satisfaction;
Make upsales and reach set targets in terms of sales plan;
Cooperate with colleagues from other departments and escalate complex issues;
Work in a CRM system: update the information about existing customers, track and manage communication with them, log the information about the customers, etc.

**Demands:**

Experience in gambling is a big advantage (preferably at the positions of account manager, VIP manager, retention manager);
Good command of English (both written and spoken), at least level B2;
Analytical skills (ability to analyze customers' behaviour and build further strategics of work based on gathered information);
Outstanding communicative skills (ability and desire to talk with customers, solve complicated issues, motivate and inspire, increase loyalty to the company).
What do we offer:
The format of work (office or remote) is discussed individually but ideally if you want to work from cozy and cool office in the heart of Kyiv;
High and competitive salary pegged to USD;
 Stunning career prospects and opportunity to grow fast to the role of supervisor or TL if you're ambitious person and do your best;
Young team and friendly ecological atmosphere;
 Absence of bureaucracy of micromanagement;
Loyal company and management.