Position: Operations Manager
Company: Omilia CIS
Experience required: 1y
English level: upper

**Key Accountabilities**
- Support all work activities of the operations team
- Responsible for day-to-day administrative tasks of the operations team.
- Maintain and curate the operations team's knowledge base and information.
- Be accountable for information accuracy and completeness.
- Work with the team to implement cross-company operational improvement initiatives.
- Arrange meetings, maintain and distribute meeting minutes.

**Document and maintain operations team's processes**
- Map operations team's business processes into workflow charts and diagrams.
- Build work instructions, document processes requirements and specifications.
- Maintain the library of current versions of operations team processes.
- Contribute actively and effectively as an integrated team member
- Meet regularly with the line manager to review progress
- Manage issue resolution and critically escalate
- Work effectively with other teams, units, and departments
- Manage issues with clarity and ensure effective information flow and team working
- Support the organization's other priority activities, when necessary
- Act as an Omilia ambassador

**Knowledge, skills & experience**
- Bachelor’s degree in Business Management, Engineering, or related field.
- Excellent written and oral communication skills in the English language.
- At least 1 year of working experience.
- Extremely self-organized with strong time management skills.
- Detailed and focused, with strong analytical thinking and the ability to understand the “big picture”.
- Ability to undertake work both independently and as part of a team.
- Ability to work efficiently under pressure.

**Nice to have**
- Understanding of software development and service delivery industries.