Position: Helpdesk Team Leader
Company: playtech.com
Experience required: 3y

Required skills

· Previous experience as an IT Support Specialist
· MacOS support knowledge
· General Windows support knowledge
· Experience in user hardware troubleshooting
· Good spoken and written English
· Excellent communication skills, strong customer orientation
· Calm, responsible, initiative, self-organized, eager to learn

We offer

•  Career and professional growth
• Competitive compensation
• Fully-equipped perfect office space located in the city center (“Palats Sportu” metro station)
• Warm and friendly attitude to every specialist

Responsibilities

· Lead the Helpdesk team in our Kiev office
· Be responsible for efficient support of the Helpdesk Team
· Monitor performance, improve procedures
· Work together with other Helpdesk team leaders globally.
· Provide quality IT support for end-users
· Perform hardware and software installations
· Perform user, hardware and software accounting
· Documentation creation and maintenance
· Be initiative and positive team member

Project description

Playtech develops unified software platforms and content for the online and land-based gaming industry, together with providing a range of ancillary services such as marketing, hosting and CRM services. Leading gaming applications include casino, poker, bingo, sports betting, live gaming, casual and fixed odds.