Position: Account Manager
Company: Alpha Serve
Experience required: 2y
English level: upper

We at Alpha Serve are developing products for different marketplaces such as Atlassian, ServiceNow, Shopify, Zendesk, and monday.com and we are currently looking for a qualified Account Manager to join our team.

We seek a highly motivated and proactive person to strengthen our team and work with inbound customer requests. We are looking for a person who will lead all the communication with customers and directly impact conversions and sales.

Responsibilities:

— Monitor and reply to all customers’ requests received through the website, email, service desk

— Arranging and managing calls and email communications with prospects and customers, consulting them fully about the product features, its value proposition, pricing, purchase process, etc

— Conduct live product demo sessions

— Work closely with our Tech Support team to assist customers with their requests

— Work in Zoho CRM

— Manage customer newsletters, product news, etc

— Organise and hold live product webinars

— Contract management: create orders, enable entitlements, monitor payments and ensure renewals

Qualifications:

— English B2+

— Excellent presentation and communication skills

— Understanding of B2B sales principles

— High communication culture

We offer:

— Competitive salary and perks;

— Comfortable, modern, and green offices;

— Working with cutting-edge technologies;

— Friendly team and nice environment;

— A positive atmosphere all over the company;

— Full remote with absolutely flexible hours;

— 100% compensation for your development — professional courses, certificates, conferences, etc.