Position: Senior Business Analyst
Company: Intellectsoft
Experience required: 3y
English level: upper

You'll be a part of development team for one of the largest resorts and casinos company in South-East Asia with the focus on its most valuable Guests. You will be responsible for providing system supports to business users on various Non-Gaming application systems, maintaining and ensuring all various application systems operating stably and reliably and meeting user’s operation needs.

**Requirements**
Exposure of requirements analysis, meeting with business stakeholders and performing ‘as-is’ systems analysis
Experience/exposure of relevant industry’s IT application in industries such as hotel, food & beverage, retails, entertainment, theme park and etc. will be an added advantage
Experience in Micros-Fidelio Opera PMS and Micros POS application will be an added advantage
At least Upper-Intermediate level of English
Ability to understand Russian or Ukrainian languages

**Nice to have**
1 - 2 years of hospitality industry’s IT application experience

**Personal skills**
Strong analytic skills and a self-starter
Strong communication, interpersonal skills, and ability to establish strong working relationships at proper levels with the internal and external parties

**Responsibilities**
Assume a regional role to provide Non-Gaming application systems support across all properties at various geographical
Responsible for responding to issues, inquiry and requests related to Non-Gaming Systems
Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 IT end-user support team
Provide Non-Gaming application and technical training as required
Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company’s policies and procedures
Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications
Able to learn business application in depth and suggest improvement if necessary