Position: IT Support Team Lead
Company: Creative Quarter
Experience required: 1y
English level: intermediate

Tasks you will face:

- Lead all IT operational tasks (new employees, cards, accounts, etc.)
- Rechecking tickets in the task management system
- Checking completed tasks for the team
- Communication with clients on their requests to build infrastructure for the client
- Lead IT team of 4 people (at now 2 support engineers and 2 more in the near future)
- Maintain office infrastructure in working order, take part in the organization of new offices
- Coordinate and prioritize the tasks of the IT team
- Monitor the quality of tasks performed by support engineers
- Working with incidents and requests in Jira and Slack
- Monitor the implementation of tasks (deadlines, timely feedback, comments in the ticket system, etc.)
- Asset Management (inventory). Control the entry and movement of equipment into the Equipment Database. Order in IT Stock.
- Monitor the performance of work by contractors
- Process requests for onboarding and offboarding of CQ employees
- Communication with residents on IT issues
- Filling the internal knowledge base
- Incident management. Respond to incidents of IT infrastructure 24/7.
- Problem management. Organize the work of the team to prevent problems from occurring in a timely manner.
- Participate in the implementation of systems and support them


Requirements
- Higher education
- Work experience in a similar position
- Knowledge of Google Apps, Slack, good knowledge of IT equipment
- English — Intermediate
- A high and positive level of communication is required
- Positive, responsible, proactive, self-organized

Desirable:
- Experience with Access Control and Management Systems, Video surveillance, Cloud Print Systems
- Experience in the implementation of IT systems and services