Position: Account Manager (Spanish)
Company: PIN-UP Tech
Experience required: 1y
English level: intermediate

Responsibilities:
• Develop the Payments System Provider`s communication flow by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize crisis situations;
• Design and monitor reports and dashboards that capture meaningful data into PSP CRM through leading and lagging indicators and early warning mechanisms.
• Preparation of management reports and reconciliation tasks associated with payment flows;
• Proactively reviewing processes to identify inefficiencies, control weaknesses and identifying opportunities for improved efficiency and effectiveness;
• Ongoing analysis of customer support issues with a view to enhancing product so as to eliminate repetitive support issues;
• Provide operational expertise to business development and engineering teams for RFP’s and for process implementations of new partners and customers;
• Ensure operational risks associated with payment flows are properly documented, managed and mitigated;
• Ongoing liaison with financial institution partners in relation to payment operational matters;
• Management of specific regulatory processes required.

Requirements:
• Positive, enthusiastic hands-on approach with excellent work ethic;
• Ability to work in a fast-paced and multi-tasking environment;
• Ability to meet deadlines;
• Strong verbal, written and presentation skills;
• Essential that you have a customer service focussed mentality;
• English and Spanish language.

Will be a plus:
• Relevant experience in banking, fintech and gambling;
• Solid working knowledge of payment system operating principles is essential;
• Understanding of regulatory, and technical factors impacting payments services.

We offer:
• Work in an international IT product company;
• Stay in a team of like-minded people who want to create a cool employer brand;
• Opportunity for career and professional growth;
• Ability to involve your ideas and developments;
• Decent wages;
• Training at the expense of the company;
• Paid vacation (24 days);
• Paid sick leave;
• 4 days off;
• Days of personal events;
• Medical insurance;
• Free English courses;
• Yoga and football at the expense of the company;
• Tea / coffee / fruit days.