Position: Technical Support (L2) / Application Support
Company: intellecteu.com
Experience required: 1y
English level: upper

Main tasks:
-Providing customer support and project technical consulting for existing and new customers including new client project implementation working in close conjunction with customers.
-Provide support on SWIFT product management, services, and infrastructure strategy evolution, support SWIFT-related business opportunities, and assist with regulatory or compliance-related requirements.
-Provide on-call customer support and standby duties, including supporting occasional system tests or technical migration-related activities.
-Configuration, maintenance, and daily operations of the SWIFTNet environment including SWIFT Alliance Gateway, security modules (HSMs), and connectivity (SWIFT Connectivity Packs)
-Working hours will be defined, shift job.

The candidate should have the following essential skills:
-Experience with application and/or customer support.
-Good knowledge of Windows and Linux systems, as well as network protocols.
-Be strongly team-minded, very quality and process-driven, and customer-focused.
-Ability to manage multiple ongoing projects and be flexible to handle changes that occur in a busy operational environment.
-The desire to work on a wide range of challenging international projects

Would be a plus:
-Experience in application development and scripting.
-Experience in electronic payments and remittances including high-value payment systems gained at a large bank, payment system, or equivalent payments company.
-Extensive experience with and knowledge of SWIFT and the SWIFTNet messaging, security, and connectivity environment, gained in a hands-on operational function.

We offer:
-International experience in a stable company: the company has offices in - -Lisbon, Kyiv and New York and works at the market for over 10 years
-Passionate team in an innovative casual, positive and open work environment ready to meet your new ideas
-Excellent compensation and benefits package including medical insurance and sports activities
-Great opportunities for personal and professional development as well as the chance to change the way the business works in the financial world.