Position: Service Delivery Manager
Company: GeoComply
Experience required: 2y
English level: upper

We are looking for a **Service Delivery Manager** to join our team in Kharkiv!

As we continue to gain more customers, we are committed to maintaining the same high standards of service GeoGuard has been known to provide. As such, we are pleased to be looking for the next great Service Delivery Manager to join our team. Our customers’ success is critical to our success meaning this role comes with the responsibility of being hand in hand with our customers to solve their challenges and support their businesses. Furthermore, a Service Delivery Manager is expected to become a subject matter expert on all aspects of GeoGuard’s products and services.

**Your key accountabilities and responsibilities include (but not limited to):**
- Interact with customers on a daily basis;
- Become a thought leader in the area of geo-circumvention technologies and solutions;
- Match customer needs to GeoGuard capabilities;
- Be a dependable partner for GeoGuard customers.

**Skills and qualifications:**
- Technical mindset and problem-solving skills;
- Takes on responsibility and ownership of tasks;
- Customer-first mentality;
- Comfortable with working alone and as part of a team;
- Ability to understand complex problems and break them down into manageable components;
- Ability to translate technical customer needs into product definition and design.

**About Us**

GeoGuard operates at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions.

Working as a critical piece of the infrastructure for some of the world’s largest tech companies, GeoGuard has become the global market-leader for compliance-grade geolocation data and a critical piece of the decisioning engine.

Working as part of a can-do team-culture, there is no place for egos, soloists, or defensiveness. To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, to earn the trust of the organization. 

**Our Values** 

Build it Better: We are a company of puzzle-solvers with big ambitions, who don’t shy away from issues too complex or painstaking for others. We find innovative and customer-oriented solutions to roadblocks while ensuring that our mission to deliver at the highest standards is maintained.

Build it Bigger: We are dreamers and builders with a bias for action. We lean into challenges and work collaboratively to stay on a problem until it is resolved, and then communicate openly and fairly to take steps to learn and improve. We do our best work as a team. Whether working as an individual contributor or as a manager, the success of the team always comes before individual success. Our best leaders grow themselves and their teams to make the next generation of leaders.

Build it Right: GeoGuard was founded on the principle of doing things the right way. Details matter. We are trusted by our employees, customers, and by the regulators. The absolute quality and integrity of our product and deliverables is paramount. When we speak to an external party, we ensure that we are speaking with our voice: polite, correct, careful, and helpful. When we speak to an internal colleague, we ensure we use the same voice and are not afraid to be direct when the company values are at stake.

**We offer:**
- Motivating compensation: high competitive salary, bonus system, corporate language classes
- A personal development plan for each employee
- The chance to work with a motivated and talented international team
- Medical insurance
- Modern office space in the center of Kharkiv, near subway station “Naukova”
- We're always stocked up on snacks and coffee 
- Frequent team building events

If you have what we are looking for and would love to join our team in Kharkiv, we want to hear from you!

This position is located in Kharkiv, Ukraine. To learn more about us, visit www.geoguard.com

We sincerely thank all applicants for applying; if we like what we see and feel you are a match for our position, we will be in touch.