Position: Support Operations Program Manager (Poland)
Company: GlobalLogic
Experience required: 5y
English level: upper

Job Description

- 6-8 years of work experience with a minimum 4 years in operations, business consulting, or a program management role
- Experience designing and building efficient processes that scale across a large organization
- Experience with SaleForce as a support tool
- Strong project management experience (certification preferred)
- Strong verbal and written communication skills
- Experience with customer experience strategy or customer service environment

Job Responsibilities

As a Support Operations Program Manager, you will work with support leadership to design strategies and processes to provide an efficient and high-quality support experience to our customers. You will work closely with Support leadership and cross-functional teams to launch new capabilities, refine our existing operating procedures and drive high impact initiatives.-
If you are a self-starter, find yourself constantly taking on new challenges and enjoy leading cross-departmental initiatives, you are in the right place!

- Project manage intra- and inter- departmental projects from inception to completion
- Create and report on support team operational metrics
- Generate and distill insights into meaningful product, support, and operational improvements.
- Be the subject matter expert for the best support practices
- Communicate with leadership on projects and priorities; able to organize and lead effective meetings, collect and provides actionable feedback & communicate priorities and goals effectively