Position: Tier 4 Support Engineer
Company: ISRAEL IT
Experience required: 5y
English level: intermediate

iMDsoft has been founded 25 years ago and produces software for hospitals. It has around 400 paying clients worldwide (huge to small hospitals).
iMDsoft’s products are designed to enhance care quality and improve financial performance throughout the hospital. With extensive experience in high acuity environments, the company delivers results in areas of the hospital with the highest cost, revenue, mortality, and morbidity.

**Responsibilities:**
- Perform in-depth troubleshooting including debugging through the product code level as well as analyzing product logs and dumps to identify and resolve complex R&D bugs that were escalated by customers
- Provide a quick and professional solution for critical problems and participate

**Requirements:**
- BSc in Computer Science or equivalent
- 5 years of proven experience in C# development with WPF\WinForm
- Experience with recent versions of SQL Server and complex SQL queries
- Good English reading, writing, and conversational skills
- Excellent troubleshooting and problem-solving skills, initiative, the box thinking.
- Customer-facing communication skills (verbal and written)
- Ability to understand flows and provide creative technical solutions.

**An advantage:**
- Experience in OOP and design patterns
- Experience in developing services, including WCF
- Experience in multithreaded applications, including TPL
- Experience with performance profiling tools