Position: Junior IT Specialist
Company: Dev.Pro
Experience required: 1y
English level: pre

**Description**
🟢 Join Dev.Pro - a US-based outsourcing software development company that has been delivering exceptional software experience to clients since 2011.
We invite a friendly and proactive IT Specialist with a passion for learning and a track record of excelling in a dynamic IT environment to join our **Kyiv-based office**. You will be part of the team that supports services for users' and clients’ environments. The position involves switching between projects, working with various technologies, and learning to solve technical issues quickly and efficiently.

🟩 **What's in it for you:**
• Join a progressive IT company with high-scale projects in PoS, restaurant business, blockchain, and other domains
• Enhance your English speaking and writing skills through daily communication with contractors from all over the world
• Boost your expertise in working with various cloud platforms and SaaS systems

**✅ Is that you?**
• Expertise in troubleshooting hardware
• Experience with ticket tracking systems
• Experience in support work and user management
• Experience with macOS, Linux (Ubuntu), and Windows OS administration
• Understanding of system configuration (packages, installers)
• Knowledge of how to use command line tools and manuals
• Basic knowledge and working experience with network protocols like TCP/IP, UDP, HTTP, SMTP, SNMP, DNS, etc.
• Experience in writing and troubleshooting basic scripts for process automation
• Intermediate+ English level

**Desirable:**
• Experience with SaaS systems and cloud services (AWS, Azure, GCP)
• Experience with Google services and Google Workspace
• Knowledge and hands-on experience with Atlassian tools (Jira, Confluence)

**🧩Key responsibilities and your contribution**
As a part of our dynamic IT team, you'll help enable office-based and remote contractors to maximize their productivity. You'll work closely with contractors to troubleshoot technical issues, create efficient support processes, automate internal workflows, and manage Active Directory and user accounts.

• Fix system and application issues
• Develop detailed project plans and track progress; manage and coordinate internal IT resources
• Develop and implement support processes
• Create and maintain project documentation; assist with IT equipment sourcing 
• Help with internal processes automation
• Provide support for SaaS platforms
• Manage Active Directory and user accounts
• Remotely administer contractor equipment
• Maintain smooth running of the office backup power generator and Starlink system

**🎾 What's working at Dev.Pro like?**
Here, we appreciate your contribution and the value you add to projects. Dev.Pro offers a culturally diverse, gender-neutral, empathetic, and parenthood-friendly work environment where everyone’s needs and differences are treated with equal respect and care. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey. We offer:

✔️ 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
✔️ Professional and personal growth: ability to shift your career path, access to English courses, online training programs, and conferences 
✔️ Healthcare kit (gym, sports nutrition, etc.); healthcare insurance fully compensated by Dev.Pro
✔️ Pregnancy support, maternity and military leave
✔️ Fun online activities and team-building events 
✔️ IT, facility, and accounting support, including work equipment 
✔️ 5 sick leave days, up to 60 days of medical leave, and up to 6 days of leave per year due to family reasons (i.e., wedding/funeral/baby birth)

**Our next steps:**
✅ Submit a CV in English — ✅ Intro call with a Recruiter —  ✅ Interview — ✅ Offer