Position: Customer Success Manager
Company: Dynamica Labs
Experience required: 2y
English level: upper

You will provide support to customers in their Digital Transformation projects. Your role will include Task Management, Client expectations management and offering advice in usage of modern Marketing and Sales automation tools.
In your role, you’ll be communicating directly with customer’s team. The more experienced candidates will enjoy more autonomy in managing projects.
We’ll provide full training in leading modern enterprise class Marketing and Sales automation tools (e.g. HubSpot, Dynamics Marketing, ClickDimensions and etc)


REQUIREMENTS:
— English - Upper Intermediate
— 2+ year of experience of IT Project Management or IT task management
— Good self-management, problem-solving skills
— Experience and ability to work with technology, different software, and platforms
— High level of communication skills

RESPONSIBILITIES:
— Task Management
— Metrics calculation
— Problem solving
— Close collaboration with customer and development team
— Customer communication
— Platform configuration
— Tracking customer’s progress towards their project goals
— Project Reporting
— Sprint Planning
— Projects coordination, task management and sprints planning

BENEFITS:
— A London based company, Microsoft Gold Partner - Business system integrator
— UK and US based clients only
— Opportunities for self-realization, professional and career growth
— Skilled management and mature processes
— Interesting projects and challenging tasks
— Transparent payment system
— Flexible work schedule, friendly team, full remote work
— Paid vacations, national holidays, sick leaves
— Guidance, mentoring and training for Dynamics Marketing, HubSpot, ClickDimensions, MS PowerApps