Position: Customer Success Manager
Company: Rentancy
Experience required: 2y
English level: fluent

Provide day to day customer support to clients using Rentancy
Efficient correspondence, passing of messages and follow-up with clients
Ensuring queries/training from clients is acted on promptly

Skills Required

Excellent English, both written and verbal
Willingness to learn about Real Estate sector
Excellent IT skills with working knowledge of MS Office and data entry
Strong project management and organisational skills
Meticulous attention to detail
Ability to multi-task and prioritise effectively
Problem solver and take own initiative
Remain calm under pressure
Confident in dealing with clients
Excellent telephone manner
Excellent communicator and negotiator
Have the desire to exceed client and customer expectations
Be adaptable and a good team player
Excellent customer service with ability to handle and resolve customer complaints