Position: IT Service Management Specialist
Company: Brainrocket
Experience required: 5y
English level: pre

We are looking for a skilled IT Service Management Specialist with relocation to Cyprus.

✅ Requirements:
✔️Minimum 5 years of experience in IT service management
✔️Strong understanding of Service Level Management and Availability Management processes
✔️Proficiency in defining and monitoring service level agreements (SLAs) and operational level agreements
(OLAs)
✔️Experience in identifying, assessing, and managing service availability risks
✔️Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices
✔️Experience in designing and maintaining a service catalogue

✅ Duties and opportunities
✔️Develop and implement Service Level Management and Availability Management processes
✔️Define and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
✔️Identify, assess, and mitigate risks related to service availability           
✔️ Participate in incident and problem management processes
✔️Contribute to the establishment and maintenance of a service catalogue
✔️Collaborate with relevant teams to improve service availability, reliability, and performance


✅ We offer excellent benefits, including but not limited to:
✔️Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;
📝Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
✈️ Relocation package (tickets, staying in a hotel for 2 weeks);
🏋️‍♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).

Join Brainrocket and rock with us!