Position: Technical Support Specialist
Company: Qmasters
Experience required: 1y
English level: intermediate

**Requirements**
— 1+ years of experience customer service in a help desk, service desk, technical support
— Experience providing remote support for client, server, and web-based applications
— Ability to maintain a high level of confidentiality
— At least Intermediate (written) English 
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail

**As a plus**
— Experience with CRM
— Excellent problem investigation and solving skills
— Stress resistance
— Responsibility, initiative, self-organization, strive to learn
— Diploma, certificates or other IT designations

**Responsibilities**
— Daily support for internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Providing prompt and accurate feedback to customers
— Collaborating with other teams in order to drive continuous improvement of internal and external processes
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates
— Option to work in the evening shifts + weekends


**What we offer**
— Lots of interesting challenges that will require your technical, analytical and communication skills
— Variety of knowledge sharing, training and self-development opportunities
— Flexible schedule