Position: Account Manager
Company: AIS Novations
Experience required: 2y
English level: upper

**Major Goals:**
- Customer Satisfaction Retention;
- Profitability Growth;
- Revenue Growth;
- Service Maturity Growth;
- Processes and Collaboration Maturity Growth. 

**Requirements:**
- Previous experience as Account Manager, Sales Manager, Project Manager or relevant role
- Written and spoken English ~ B2-C1
- Client relationships management experience 
- Strong multitasking skills and ability to manage multiple projects and accounts simultaneously
- Good problem solver
- Ability to understand client needs and communicate them to the team
- Good negotiation skills
- Strong communication and active listening skills
- Proficient in time management 
- Experience with HubSpot CRM is a plus

**Responsibilities:**
- Understand the client’s business specifics and how it operates;
- Establish, nurture, and manage strong long-term relationships with the client company and key people on the client’s side;
- Client’s references obtaining: internal (within client’s organization) for upsells and cross-sells and external (other companies) for new accounts acquisition;
- Account development strategy and planning and executing them in collaboration with the delivery team;
- Client's feedback collection on the team performance, issues, quality of delivery, and company work satisfaction in general;
- Contract (new and addendums), invoicing and payment coordination;
- Technology fluency to better understand client’s tech ecosystem and project specifics;
- In collaboration with team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them;
- Assist in resolving project-related ongoing issues and problems;
- While upselling/cross-selling conduct and coordinate the necessary sales and pre-sales activities, pitching and proposals creation to support account development plan and strategy;
- Be responsible for meeting profitability/revenue goals, tracking them, and general financial efficiency on assigned accounts;
- Be responsible for gathering data for measuring client satisfaction level.

**What we offer:**
- Official employment
- Office/Remote job
- Flexible schedule
- Paid vacations and sick days
- Ambitious and challenging tasks that we are working on together
- English courses, seminars, training, conferences, certification
- Corporate events (after pandemic)
- Pleasant atmosphere and friendly tight-knit team