Position: Payments Operations Manager
Company: PIN-UP Tech
Experience required: 2y
English level: upper

Необходимые навыки
— 2+ years of operations experience in a high growth tech company, preferably fintech/gambling.
— A solid working knowledge of payment system operating principles is essential.
— Strong understanding of regulatory, and technical factors impacting payments services.
— Positive, enthusiastic hands on approach with excellent work ethic.
— Ability to work in a fast-paced and multi-tasking environment.
— Ability to meet deadlines.
— Strong verbal, written and presentation skills.
— Essential that you have a customer service focussed mentality.

Предлагаем
— Paid vacation (24 days).
— Paid sick leave.
— Free English lessons.
— Work in an international company.
— The possibility of personal and career growth.

Обязанности
— Develop the Payments Operations & Customer Experience into high performing groups by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize crisis situations.
— Design and monitor reports and dashboards that capture meaningful data into Payment Operations through leading and lagging indicators and early warning mechanisms.
— Preparation of management reports and reconciliation tasks associated with payment flows.
— Proactively reviewing processes to identify inefficiencies, control weaknesses and identifying opportunities for improved efficiency and effectiveness.
— Keeping up to date with industry accepted best practices for Payment processing and recommend implementation as appropriate.
— Ongoing analysis of customer support issues with a view to enhance product so as to eliminate repetitive support issues.
— Provide operational expertise to business development and engineering teams for RFP’s and for process implementations of new partners and customers.
— Ensure operational risks associated with payment flows are properly documented, managed and mitigated.
— Ongoing liaison with financial institution partners in relation to payment operational matters.
— Management of specific regulatory processes required.