Position: Performance manager
Company: HR Studio
Experience required: 2y
English level: upper

YOU ARE
If you are keen to work for one of the most dynamic and interesting companies in
the world, to have challenge on regular basis and to visit our great locations
around the globe – come and join us!
YOU WILL DO:
 Vendor Management (End to End) / Contract Management – Renewal,
Opportunity, Support of Basis components (Data Base/Application Servers,
Relese transports, etc.)
 Ticket Management- Incident, Problem, Service request, and their SLA, Tier0,
Tier0,5 support (Triage tickets), ITSM/BSM process compliance
 Change management – Change Requests, Weekly, Monthly, yearly releases,
patch upgrades, version upgrade, IT MICS remediation etc.
 Continuous improvement (Standard/Custom programs &amp; AddOns)

 Primary POC for day to day business escalation and Severity approval for
issues
 Server Capacity Management
 Notifications related to application downtime, upgrades, incidents, availability
etc.
 MICS Follow-up for evidences from support teams or Vendors
 MICS monthly approvals- attestation / compliance with existing and new
MICS/SOX
 Budget Management – LE, 1YP, 3YP, PR,PO, GR, Invoice, Opportunities
 License Management

TOGETHER WE WILL HAVE
 Interesting environment with ability to communicate with people around the
Globe;
 Great opportunity for self-development;
 Variety of interesting and challenging tasks;
 Friendly team with whom you can share fresh news and knowledge; 
 Flexible working schedule.