Position: VIP Account Manager for Parimatch International
Company: Parimatch Tech
Experience required: 1y
English level: fluent

We invite those who fired up to:

— Overseeing and studying player activity and behavior to recognize drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer;
— Targeting and creating relationships with high-value players and those with potential;
— Creating retention calling campaigns, SMS and email campaigns;
— Executing targeted campaigns aiming to further enhance the lifetime value of loyalty players;
— Drawing up and implementing customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
— Examining and improving campaigns, reporting on the performance of each campaign, and recommending next steps for all loyalty players across multi-brand and countries;
— Handling customers' day to day queries, expectations, and game experience including out of hours when necessary, in order to provide loyal players with personal and excellent service;
— Liaising with The Loyalty Lead and the Data team.

Essential professional experience:

— 1 year of experience working with high-value players as a minimum;
— Excellent communicator with strong negotiation skills;
— Highly organized and good at planning;
— Natural leader who commands respect;
— Good judgment and possesses good decision-making skills;
— English - Upper-Intermediate.

We care of your:

Health
— Medical insurance/Sport compensation;
— Sport club participation (football, running, basketball, or swimming clubs);
— 100% paid sick leaves;
— 20 working days of paid vacation.

Wealth
— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situations);
— Gifts for significant life events (marriage, childbirth).

Personal and professional growth
— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops, etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time
— Corporate parties and events (Pub Quiz, Carquest, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.