Position: VoIP Support Engineer
Company: Maxitech
Experience required: 5y
English level: intermediate

Необходимые навыки
— at least 5 years of proven VoIP experience (SIP)
— experience troubsleshooting SIP, WebRTC, managing SIP trunks, VOIP systems installation and configuaration (Asterisk/FreePBX)
— dialplan programming, experience with AMI/AGI/ARI interfaces, network traffic packet capture and further analyzis
— knowledge with Bash/Python/PHP/Perl scripting skills is an advantage
— experience with monitoring and alerting systems (Prometheus, Zabbix, Grafana or similar) is a must
— proven experience working with Unix systems
— B1/B2+ English level, all interviews we’ll run in English is an advantage
— experience with Kamailio/OpenSIPS, rtpproxy/rtpengine is an advantage
— anything of DevOps stack, e.g. tools like Docker, Terraform, Ansible/Puppet and so forth — is an advantage
— experience with Google Cloud Platform and its APIs is an advantage

Предлагаем
Team of strong IT professionals working in a dynamic start-up environment
The great chance to gain experience by communication with professionals
Big amount of knowledge-sharing practices and sessions
Centrally located an office near metro station
Competitive salary, reasonable and fair working conditions, flexible schedule

Обязанности
— building SIP solution architectures for multi-PBX environment
— close cooperation with trunking providers, issue reporting and helpdesk
— managing large inventory of phone numbers, call performance checks, quality checks
— managing client’s requests (helpdesk) w/ Servicenow and soon with our proprietary ticketing system
— prioritize and resolve incidents/request tickets, including escalation of urgent issues to the higher-level team or partners
— monitoring and maintaining production PBX servers, call center performance, KPIs
— being involved in new systems development, design and architecture decisions

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. Current team size is 250+ employees. We are looking for experts ready to bring their knowledge and contribute to building the new, best-in-the class, software product.
Our company headquarter is in Israel. We also have offices in 8 locations worldwide. R&D team is fully concentrated in Kiev.
We don’t do outstaff or outsource, we don’t have a “client” and don’t sell any service. We make qualitative software products to enable the business become more efficient and successful.