Position: Trainee IT Support specialist
Company: Miratech
Experience required: 1y
English level: intermediate

We are looking to hire Trainee Support Specialist  who will be working as a first point of contact regarding IT Services for users, helping them to continue working efficiently. 

Responsibilities:

Provide friendly and efficient support to users via MS Teams and email.
Liaise with users, informing them of progress and/ or requesting further information as necessary.
Advise user on appropriate action.
Diagnose and resolve technical hardware and software issues using available information resources.

Qualifications
 
Proven working experience in providing help desk support
One year of Windows ecosystem support experience
Advanced troubleshooting and multi-tasking skills
Intermediate English