Position: Technical support engineer
Company: Jevera
Experience required: 2y
English level: intermediate

Established in 2009, **Jevera** provides high-end business solutions and software engineering services. Jevera** employs 80 and more IT professionals at two technical development centers in Ukraine. **Jevera** propagates engineering approaches to key business drivers, instead of concentrating only on technical cases. Company builds relationships with clients as trusted partners worldwide by delivery of high-end enterprise solutions, products creation and development, going deeply into startup technology partnership. Lean and Agile processes and methodologies together with a productive work environment help to know how to make a business case alive together with a sustainable life-cycle for a product.
Our mission is to make  business sustainable success by providing not only technical solutions, but also understanding of business values. We provide software product development and support services using several technology stacks, agile and lean software processes. But the most valuable thing about us is that we have the capacity to develop products according to the best vision of the business ideas.
Saying about partnership we mean our readiness to listen and to understand a business case. Having open constructive discussion we can enrich innovation with knowledge and experience how a well-performing IT solution should be made.
We’re working not only for wages and rates but for bringing new capabilities, for realizing the potential of each team member. We are looking for common trust and common values starting from team members to key decision makers.

**Responsibilities**:
- Providing software application support under the supervision of the Senior Engineer.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front end and back end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keeping record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Providing front end support to clients and colleagues in other departments.

**Core required skills**:
— Linux fundamentals and scripting skills
— Understanding of Docker
— Understanding of RDBMS concepts and experiences of working with PostgreSQL
— Understanding of network principles and ability to troubleshoot networking issues
— Strong problem solving skill: ability to read application logs and identify problem cause
— Good writing communication skills in English
— Ability to quickly learn new material

**Desired skills** (if you do not not have them, you will learn):
- Experience of infrastructure management with Terraform
- Understanding of AWS ECS Fargate and Kubernetes
- Source control management experience with Git

**Bonus to have skills** (you will also should be able to learn them if you do not have any):
— Being familar with JHipster technologies stack
— Experience using Gradle build system
— Experience with monitoring applications using DataDog and ELK etc.
— Experience with AWS Code Commit and AWS CloudWatch services
— Experience of using Jenkins for continuous CI/CD pipelines implementation

**Conditions**: 
- Is there a trial period? How long is it? 2 month 
- Can people work remotely? Yes, but not all time 
- What other benefits do we have? Health insurance, English courses (Class and Speaking club), 14 days off 
- Office location and address: 32 Myra avenue, Chernihiv