Position: Engagement/ Partnership Manager
Company: KindGeek
Experience required: 1y
English level: fluent

REQUIREMENTS

We are looking for an Engagement/Partnership manager who has:

1+ year of experience in a technology company on a similar position;
Proven project management and customer service experience;
Excellent organizational and communication skills;
Ability to work under pressure and manage multiple clients and projects;
Proficiency in Microsoft Office and customer relationship management (CRM) software;
General knowledge of software life-cycle;
Understanding of Technology market and trends;
Advanced English Level.

Would be a plus:

﻿﻿Experience in working with requirements;
Basic knowledge of Business Analysis

RESPONSIBILITIES

As an Engagement/Partnership manager You will:

Assist customers to implement and access company services;
Resolve customer complaints and issues in a timely manner;
Answer all customers' questions and transfer them to the appropriate source for more detailed information;
Schedule and prepare quarterly reviews to set objectives and identify shortfalls in customer engagement;
Create proposals;
Work with NDA, MSA, and other types of contracts;
Develop and lead existing partners' relationships;
Set-up a new partnership;
Identify and ensure proper usage of benefits available through partner programs (marketing materials, new services/expertise);
Coordinate SignSpot.

WHAT WILL YOU GET WITH KINDGEEK

We want you to thrive and feel supported

Professional growth: at KindGeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certifications refunds, as well as provide regular feedback and technical reviews.

Benefits package: KindGeek offers all team members competitive pay along with a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves as well as an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.

Personal growth: as a part of our team, you will have corporate English courses with a 50% sponsorship, take advantage of our library and access a large selection of corporate training and courses.

Geek community: at KindGeek, we value community – even in the social distancing times we take every opportunity to stick together. Our Geeks organize various online and offline clubs – from stretching and skiing to English. Football enthusiasts can also join the corporate team that regularly participates in Lviv IT League.

Flexibility: KindGeek offers a hybrid working model. Team members can work remotely or from the office or KindGeek London Hub – an innovative cafe-style co-working.