Position: Manager for IT services team
Company: Intellias
Experience required: 1y
English level: upper

We provide end-to-end operational solutions to our partners and are fully dedicated to eMobility. Our technical and specialised services include 24/7 hotline services in more than 27 languages, EV network management through active monitoring and maintenance, Webcare services, and much more.     

**Responsibilities:**

Manage IT services team, currently 4 FTE 
Setup/improve processes 
Resolve issues
 

**Team's responsibilities and tasks: **

Service Desk 
Inventory of IT hardware 
Security of laptops of our hybrid workforce and other clients/systems 
Account management 
Application administration/configuration 
Setting up/configuration of new customers/projects 
Back ups and system recovery 
Disaster recovery planning  

**Requirements:**
1+ years experience in team management
Strong communication skills  
Understanding of Agile methodologies and engineering practices  
Technical background
Fluency in English, written and verbal is a must