Position: System Administrator
Company: TalentsToday
Experience required: 3y
English level: intermediate

Specifically, we are looking for a well-rounded IT individual that can provide end-user support and systems administration during the Kyiv time zone for an audience of Developers/Engineers.  In summary, someone who knows Windows 10, macOS, AD (active directory), Gsuite, Microsoft Intune, Jamf, and IAM in AWS (identity and access management).


You will be responsible for all day-to-day desktop support.
Initial setup and ongoing support of Dell workstations, notebooks, and Apple laptops running OSX, Windows 10, and MS Office
Provide first level desktop support and troubleshooting for Inflection’s users, opening and maintaining trouble tickets, assigning to other IT staff as appropriate
Create and maintain end-user documentation, FAQs, and desktop support portal self-service resources and websites
Manage network services such as Active Directory, DNS, cloud backups, networking, and group policy management
Administer user accounts and VPN access in our Active Directory environment, Google Apps, two-factor authentication, and other Linux and Windows hosted applications
Procure and install end-user software, hardware, and peripherals
Provide support for remote employees and remote offices
Administer our voice-over-IP (VOIP) user accounts and phones
Provide off-hours support and respond to escalation.
Maintain system, change management, incident response, process, and network documentation
Produce weekly IT reports showing key performance metrics, trends, and statistics

YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU BRING:

3+ years experience with end-user desktop support with Active Directory experience.
3+ year of Administration experience in mixed Windows/Mac environments
Understanding of VPN and other remote access technologies
Office365
Experience with deployment and automation tools like Intune and Jamf.
Mobile device management.
Use of light scripting with PowerShell or Bash to handle repetitive tasks.
Excellent diagnostic and problem-solving skills with both software and hardware
Excellent interpersonal and customer service skills