Position: Junior IT Specialist
Company: Dev.Pro
Experience required: 1y
English level: intermediate

Dev.Pro has high-scale projects in POS, restaurant business, blockchain, and other domains — the companies we partner with make trillions of dollars and work with world-leading brands, such as Taco Bell and Burger King. The position involves switching between projects, working with various technologies, and learning to solve technical issues quickly and efficiently. 

**What's in it for you:**
Lots of activities in English, which gives you a chance to enhance both English and communication skills
If you enjoy scripting, we have a large field for automation you're more than welcome to perform

**Qualifications and experience:**
Expertise in troubleshooting hardware
Administration of Linux (Ubuntu), Windows, macOS operation systems
Understanding of system configuration (packages, installers)
Knowledge in how to use command line tools and manuals
Basic knowledge and working experience with network protocols like TCP/IP, UDP, HTTP, SMTP, SNMP, DNS, etc.
Experience in troubleshooting basic scripts

**Nice to have:**
Intermediate+ English level
Proactive mindset, desire to learn something new

**Key responsibilities:**
Resolve systems and applications issues
Develop detailed project plans and track progress, manage and coordinate the internal IT resources
Develop support processes, take part in performance reviews
Create personal development plans for IT Support team members
Supervise and manage IT Support team tasks and processes, assist in conflict solving
Report and escalate issues and incidents to the Head of IT as needed, work with third parties to rectify issues
Create and maintain projects documentation, assist with IT equipment sourcing and budgeting