Position: Senior BOT Architect
Company: miratechgroup.com
Experience required: 5y
English level: upper

Chatbot development, architecture, Google Dialogflow, Node.js

We are looking for a Senior Bot Architect to join our team, who will help us work on solutions and implement technologies.

Responsibilities:

- Lead and participate in the planning, analysis, requirement gathering, and all design tasks related to the establishment and transformation of various lines of business off of their legacy platform (e.g. Cisco/Avaya or others) on the new Genesys OmniChannel platform.
- Define and communicate the contact center architecture vision for the business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities.
- Engage in business for detailed analysis and design for contact center skilling, routing, personalization, agent desktop, IVR, CRM integration, and reporting needs.
- Focus on transformative decisions that graft each new line of business into an enterprise framework to form a single holistic set of OmniChannel business capabilities. 
- Translate enterprise and/or business requirements into long-term technical architecture, OmniChannel, and data lake solutions.

Qualifications:

- 6+ years of experience in Chatbot development, architecture, frameworks, designing, documenting, testing, and implementing Chatbot conversational flows
- Experience in AI techniques, machine learning, natural language processing, Chatbots, and Virtual Agents
- Hands on experience with one of the BOT Frameworks - Microsoft BOT Framework (preferred), Google Dialogflow, etc
- Experience/familiarity with Node.js
- Excellent communication and interpersonal skills
- Experience in Agile methodology and full SCRUM framework

We offer

- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible working schedule with a remote possibility
- Corporate, social and cultural events