Position: Senior Operations Manager
Company: Mate Academy
Experience required: 5y
English level: upper

Mate academy — an ed-tech startup with a mission to help 1M people worldwide build their careers in Tech.
Students are trained for free until they get a job in tech. After getting the job they pay a percentage of their salary (Income share agreement).
2800+ students placed with a 90% success rate🤘

📢 The mission of the Senior Operations Manager role is to create flawless end-to-end processes within teams that organize the educational flow (Coordinators, Mentors, Coaches, LMS). This position involves reviewing and enhancing the current situation, conducting business analysis, creating an action plan, implementing initiatives, and managing operations to improve the productivity and quality of our learning processes.

Required skills:
● 4+ years of working experience in building processes, preferably in Big4/Finance/Operations
● Experience in operating model transformation, operational excellence, value stream analysis, and process redesign
● Experience conducting analysis: research, data analysis, reviewing documents, and converting that into digestible reports with further action items
● Strong experience in process automation and visualization
● Structured thinking and ability to make data-driven business decisions
● Leadership and management experience
● Excellent knowledge of Excel is a must. Data Studio/Looker/Tableau/other BI software will be appreciated
● Advanced/Upper-Intermediate English, both oral and written

Main responsibilities:
● Conduct an audit of the current processes
● Create a well-structured plan for changes, taking into account the logical flow of the educational journey that students undergo
● Deliver the process to the team, provide recommendations for its implementation, and manage changes that arise
● Implement processes while considering international locations such as Poland, LATAM, and upcoming locations
● Establish effective communication with internal departments (Training, HR, Marketing, Development, Sales, Finance)
● Develop new models and tools to facilitate scalable analysis and evaluation

Benefits / What we offer:
● The exciting mission of helping 1M people worldwide build their careers in Tech
● Corporate culture is similar to Google, with no bureaucracy
● Freedom to make own decisions and influence business directly
● Possibility to implement the boldest ideas without micromanagement
● Modern Apple equipment for more comfortable work
● Free corporate English classes (twice a week)
● Company-paid lunches (for office-based employees)
● Unlimited vacation