Position: Sales Operation Manager
Company: Local Express
Experience required: 3y
English level: upper

As a Sales Operations Manager, you will be part of our Sales Team and responsible for providing broad operational day-to-day support with ownership of our CRM. 
You will create reports for the Sales and Marketing teams, as well as monthly reports for C-Level. Ensuring the use of consistent Sales KPI definitions across Local Express is your responsibility. Moreover, you will work with Finance, HR, and Sales to develop sales incentive programs and compensation planning in order to increase sales productivity.
What is waiting for you?
Support the sales team using Freshworks (current CRM system) with process improvement, measurement, tracking, and analytics relevant to their functional areas
Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
Enhance sales productivity by enabling the team to work smarter by simplifying processes
Create monthly content for executive presentations and board reporting
Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
Assist with onboarding and training new sales talent on FreshWorks
Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
Maintain procurement and contract records
What are we looking for?
3-5 years of experience in sales operations as a revenue subject matter expert with proficiency in creating reports, optimizing processes, training new hires, and managing dashboards
Bachelor's degree required; technical or business-related field preferred.
Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
Advanced Excel skills with a strong understanding of analytics, CRM applications, and email marketing strategies.
 
Who are we?
Local Express (www.local.express), an e-commerce start-up providing independent grocers and specialty food retailers a complete omni-channel ordering and delivery solution. We are looking for a talented and motivated contributor to join our rapidly growing team. You will be a part of a vibrant and collaborative team with a lot of potential to grow.