Position: Technical Writer
Company: GlobalLogic
Experience required: 3y
English level: upper

Job Description
Do you want to transform an industry by building the next B2B Service Marketplace? The Commercial Real Estate (CRE) industry is at an inflection point. The technological disruptions that have already transformed retail, travel, and transportation have been slower to emerge here, but they are coming at full speed. We are a globally recognized leader in CRE, recognized these forces early, and is making massive investments in technology to transform both itself and the industry. 

We’re building a cutting-edge facilities management platform that empower our users to transform their building and facilities management operations. Our platform enables our clients to connect with the right resources, maximize savings, leverage advanced data analytics and integrate with their existing systems and scales to fit their needs.

We are looking for a senior technical writer with a technical background and analytical thinking to become a part of the team that develops enterprise level products with a large client base.

We offer:

Stable long-term project

World-wide known Fortune 500 customers with thousands of active users

To become a part of our superb team to change the real estate world with us

Requirements (must-haves):

5+ years of experience writing technical documentation

Excellent writing, editing, and verbal communication skills

Ability to work in a modern documentation toolchain

Experience using reStructuredText, Markdown, or equivalent

Experience documenting both web and mobile applications

Advanced English level

Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or related field 

Desirables (nice-to-haves):

Experience documenting products with voice user interfaces and/or conversation design, e.g. digital assistants, chatbots

Experience documenting products leveraging AI and machine learning

Experience with agile and scrum practices

Working knowledge of Confluence and Jira

Ability to manage multiple priorities and in a fast-paced, dynamic and ambiguous environment

 

 

Job Responsibilities
As a Technical Writer you will:

Work directly with Engineering, Product, Support, and Sales to deliver best-of-breed documentation that ensures customer success

Produce documentation with unified examples, consistent style, and jaw-dropping quality

Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way

Document key features/modules in suite of Corrigo products

Write user guides, workflows, release notes and best practices

Maintain clarity and structure across documentation

Interact with functional teams (PM, CS, and Product Marketing) to formulate the scope and direction of documentation

Respond to internal and external feedback to update documentation

Set up user portal and document management services

 

Department/Project Description
A world leader in real estate services technology platform, including integrated SaaS software and mobile apps serving facility management, maintenance management, service dispatch, and field service management organizations of all sizes. The platform delivers real-time visibility into and control of the quality and cost of building and field service operations. It is successfully deployed in multiple industries including restaurants, retail, property management, hospitality, health care, home building, manufacturing, distribution and all kinds of service businesses.