Position: Technical Support
Company: SOS Technology Group
Experience required: 2y
English level: upper

Functions:

Act as an escalation point for Junior/Senior Support Technicians
Provide assistance to Junior/Senior Support Technicians, when necessary
Research and resolve complex issues requiring detailed systems and applications knowledge
Configure and install deployed systems as needed.
Interface with customers regarding vendors, equipment, and software to resolve customer concerns
Assist in the development of procedures and training materials to train users in the proper use of hardware or software.
Create and maintain knowledgebase articles to foster customer self-help tools available on-line.
Typical Work Expectations:

Configure, assess and resolve Windows Hyper V Virtual Machines/Host Machines
Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall
Configuration and Deployment of Windows Roles and Features to include Active Directory, DNS, DHCP, Print Management and File Services
Troubleshooting complex software related issues impacting the performance of end-users
Troubleshooting and solving server, desktop and network device issues
Executing Assigned Projects in conjunction with Software, Desktop, Server Migrations, Installations, and Upgrades
Requirements:

Outstanding organizational and time management skills
Excellent interpersonal and communication skills both written and verbal
Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person
Capable of multitasking within a fast-paced environment
Dedicated to values of team building
Committed to assigned tasks and eager to accomplish goals until completion
At least Upper-Intermediate level of English
Qualifications:

Knowledge of advanced networking concepts
Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel).
Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches).
Knowledge of Desktop Operating Systems, Windows 7, Windows 8, and Windows 10
Knowledge of Server Operating Systems, Windows Server 2008/2012/2016
3-5yrs of Technical Support Experience (for the senior position)
1-2yrs of Technical Support Experience (for junior)
Job Type: Full-time

Working hours for level 3 from 4 PM to 12 AM (GMT+3)
Working hours for level 2 M,W,F from 4 PM to 12 AM T,T 7PM-3AM
Work from home remotely

The salary depends on experience.