Position: Senior Customer Support Representative (Smilebox)
Company: SD Solutions
Experience required: 2y
English level: fluent

Desired skills and experience
Experience managing a customer support team of at least 2 people.
Significant experience with consumer-facing technical troubleshooting (e.g., browser compatibility, site bugs, user bugs, issue reports), especially for users who are not particularly tech-savvy.
Comfort with and confidence in investigating customer issues firsthand.
Mother tongue verbal and written English skills required
Excellent verbal & written communication skills
High customer and service orientation
Excellent organizational skills
Ability to work in a fast-paced environment and deliver materials in strict timelines
Team player who is flexible and able to multi-task
Experience with Zendesk platform