Position: Senior Service Delivery Lead for Medical AI System
Company: Brightgrove
Experience required: 5y
English level: fluent

**ABOUT THE CLIENT**
Our customers’ app and enterprise solutions improve human health across the globe. So far, we’ve helped 10 million people look after themselves, and our partnerships across healthcare continue to convert medical knowledge and clinical accuracy into better health outcomes. Would you consider joining our diverse and inclusive team to improve health outcomes globally? Your work could help millions of people, including yourself: Studies show that having a higher sense of purpose is linked to a longer, healthier life.

**PROJECT DETAILS**
-We are looking for a dedicated Delivery Lead to join our new Service Delivery Team to deliver operational-ready solutions for our clients. If you are passionate and experienced in this field, don’t miss this opportunity!
-To be a successful Service Delivery Lead, you should demonstrate strong leadership and teamwork skills. You should also demonstrate excellent communication skills and an excellent technical understanding.

**YOUR TEAM**
You will work with a high level of autonomy in global, cross-functional teams with intelligent, purpose-driven peers.

**WHAT'S IN FOR YOU**
-20 days per year for your recreation and health
-Long term and stable projects
-Strong experts you can collaborate with and learn from
-Smooth and respectful interviews

**RESPONSIBILITIES**
-Accountable for implementing products and services within the Service Delivery Team
-Responsible for aligning the team to development and testing standards, creating compliance documentation, communication, and integration between other teams and stakeholders
-Responsible for reporting on the quality of the software being released (creating visibility on the team’s confidence relating to the quality of the features – e.g., testing notes, test case & automation results, bug fix details, feature development timeframes, burndown charts, etc.) as well as delivery status
-Collaborates with the Release Manager to help coordinate what’s being released, detailing the quality of the software, and handle any release documentation
-Establishing and maintaining positive, effective, and efficient relationships with internal stakeholders.
-Flag up issues that may affect team health & happiness—working with leadership and the team to resolve conflict and retain a positive working culture
-Support the team to become better at self-organizing their work
Contribute to technical decisions

**SKILLS**
-You have excellent communication skills at all levels: Executive Team, Senior Leadership, peers, and direct reports. You know how and when to escalate, communicate clearly and resolve/predict potential communication misalignments
-You are an entrepreneur at heart. You can thrive in an environment where things are not set in stone, and you enjoy building foundations for a robust and high-performing team
-Good technical skills (e.g., basic programming skills are a bonus) and the ability to use business support software (e.g., Jira, Confluence, Copper, GitHub, Miro)
-Working knowledge of Software Development Lifecycle
-Strong analytical skills, attention to detail, and the ability to interpret information from numerous sources
-Ideally, you have experience working in agile environments and with Quality Management Procedures
-Experience within a regulatory environment
-Ideally, you have experience with SaaS and Software as Medical Device products
-Project management experience
-Product management experience
-Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines
-You speak English fluently