Position: Customer Support Representative for China
Company: Futurra Group
Experience required: no_exp
English level: intermediate

**Main responsibilities:**

- Communicate with users in an online chat system, providing users with complete and correct information or solutions.
- Work in Zendesk online customer service system.
- Create/update users’ subscriptions in the Admin Panel.
- In case users meet issues, avoid refunds, providing efficient solutions.
- Report on users issues in time to the Head of Customer Support.
- Test the App updates to obtain the user's experience and understand the product.

**Working hours:**

- One shift is 8 hours; 5 work days; 2 days off during the week.
- Currently 3 types of shifts available:
1) 21.00-05:00 (Beijing time);
2) 09.00-17.00 (Beijing time);
3) 17.00-01.00 (Beijing time);

**Nice to have:**

- Good communication skills;
- Have fluent Mandarin Chinese (mothertongue or at least HSK5 (for foreigners);
- Intermediate English level;
- Education: Bachelor degree or above.