Position: Data Annotator, Customer Onboarding Specialist
Company: Shelf
Experience required: no_exp
English level: fluent

The Data Annotator will facilitate annotation of our customers data to enable AI based features. The main scope of the job is analyzing vast amounts of text, structuring and categorizing documents. The Data Annotator will be using in-house tools to annotate datasets, such as from real correspondences between a call-center operator and a customer. This role will interact with Product Managers, R&D engineers and Customer Success team, and other related teams. 
Location - Lviv

**Responsibilities**
- Review chat conversations and identify what questions were asked and what answers were provided
- Accurately classify content from different domains and sources
- Be able to work on monotonous tasks with high autonomy
- Exploring documents and conversations for different business domains to discover patterns and define structure
- Perform business analysis for various companies to provide most valuable insights through structuring their data
- Report and document issues faced from the annotation process to R&D team to improve tools and processes
- Provide feedback to R&D team to improve existing tools and quality of the labeling process

**Requirements**
- Upper-Intermediate English or higher (B2+) - both written and verbal
Proficient computer skills and IT literacy
- Comfortable to handle large amount of information on a regular basis
- Experience in working with large Excel spreadsheets
- Strong attention to details, patience
- Ability to work on repetitive tasks efficiently and effectively 
- Be able to work in a fast-paced environment, learn quickly and be able to prioritize assignments
- Excellent communication, analytical and with good reasoning skills