Position: AEM Support Analyst (Adobe SME)
Company: Tallium
Experience required: 5y
English level: upper

**Your team:**
You'll be working in the TOC (Technology Operations Center) team in Nashville location. The TOC team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. We are aligned to Wealth Management Americas (WMA) business and IT Application Service Line where the approach is based on the trusted relationship of our Financial Advisors and their clients. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.
Responsibilities:

**We are looking for someone who will:**
• Perform as the application support analyst to provide hands on onboarding of AEM Adobe US platform. AEM US is the strategic forms management platform as part of the transformation program to reduce dependency outside the US.
• Participate/conduct bank's "Permit-to-Operate" technical readiness criteria process for multiple key components as part of transition of strategic platform into production.
• Ensure production stability and availability for key operational business processes.
• Handle incident escalation and management
• Face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
• Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
• Drive process improvement initiatives alongside global production support projects.
• Create and maintain written procedures and make available for audit or management review.
• Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders.
• Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.
• Display strong analytical, problem-solving and synthesizing skills (i.e. ability to troubleshoot and figure problems out)

**Your Experience & Skills:**

• Experience in application support (5+ years)
• General knowledge of client, operations, account and data distribution applications & technologies
• Demonstrated working experience with Adobe AEM, Websphere, Unix, Oracle
• Good understanding and work experience of Java Frameworks (Struts, Spring etc.)
• Performance optimization and scalability in AEM; understanding of AEM Security model with understanding of SSO
• Experience in Java/J2EE, JMS, SFTP connectors, monitoring tooling is a plus
• Experience in the Finance or Banking Industry preferred.
• Ability to solve complex issues (covering both technical and business areas) Experience in ITIL Service Processes (incident, problem, release and event management)
• Solid technical and presentation skills
• Highly refined and professional in verbal and written communications
• Excellent & proven Incident management and organization skills
• Evidence of being able to work in a dynamic and stressful environment
• Experience with capacity planning, scalability, performance, load testing
• Understanding of and ability to invoke web services - REST (JSON/XML), SOAP (with WSDL).
• Ability to work closely with the client members of the team and SMEs