Position: Account manager (exp on PM)
Company: Fulcrum
Experience required: 2y
English level: upper

**About Fulcrum**: We’re a team of tech-savvy, creative & passionate IT professionals. We’ve created a vibrant and performance-driven culture for ourselves where everyone is free to think & act outside the box. There are literally no limits to what you can do here, as long as we WOW our clients and OVER deliver what we promise.

**Required skills**:
**- Min 1 year of experience on Project Management position;** 
**- Previous experience with sales (work on the upsales, communications, work with objections);** 
- **Experience in outsource IT company;**
- Understanding of software development lifecycle and Agile methodologies (Scrum in particular);
- Upper Intermediate+ English level at leas (Excellent written and verbal communication skills, including presentations);
- Experience with Jira, Confluence and any tools for product roadmaps;

**Main responsibilities**:
- Manage small design and development projects (reporting, budgeting, people management);  
- Аnalyze existing client needs, concerns, and objectives. Transforming those into offerings with the business development team;  
- Identify potential opportunity within the account;
- Identify and build relationships with major stack-holders;
- Doing upsells, prolonging agreements, account growing and farming;
- Negotiate with team and customer all the time about project changes/updates/challenges etc..; 
- Мitigate and analyse potential risks in the cooperation; 
- Communicate risks, blockers and challenges of the project in a coherent way and with minimum new gray hairs on the clients head;
- Calculate and increase NPS of our current pool of accounts;
- Coordinate with delivery team clients objections, roadmap on increasing NPS and upsells;

**What we offer**:
- Flexible schedule & opportunity to work remotely;
- Safe spot in Kyiv region or every employee has an Home office reimbursement budget of 200$ per personal;
- Opportunity to boost your professional & personal growth;
- Every employee has an education budget of 500$ per personal year;
- Regular team gathering activities;
- Friendly & open team who have fun creating cool projects together;
- Medical insurance full coverage;
- Opportunity to be an interviewer, mentor, or take part in the pre-sale process and get bonuses.

**How we operate**:
- We promise dramatic professional growth & interesting work;
- Bring ideas that will change how Fulcrum operates, and you will receive our gratitude and rewards;
- Your opinion matters. Fulcrum is not a typical ’bureaucratic company, and our employees are our core value;
- Your compensation grows with your responsibility zone;
- If something doesn’t go smoothly or can be simplified, just let us know — you are welcome to do so;
- You have a say in everything we do, starting from the roadmap, creating requirements, sprint planning, etc.;
- If you feel that everything above is about you, get in touch. We’re always glad to welcome stubborn, enthusiastic, and result-oriented buddies to our team.

**Are you interested in working with us?**

**Send your CV to our email ASAP because we can’t wait to start working with you and create cool projects together!**

**LET’S MOVE THE WORLD TOGETHER!**