Position: Senior Engineering Manager
Company: GlobalLogic
Experience required: 5y
English level: upper

Description:
Our team is working on developing a SaaS-based solution that helps to manage legal and claims vendor spend, gain insight into the data with solutions that improve the bill review process, increase efficiency, enable better decision making, enhance vendor relationships, and deliver improved program results.
GL Team supports a full cycle of development. Starting from the roadmap planning and requirements preparation phase, continue with implementation and testing and closing the cycle by releasing to production servers. For our client, we provide Proxy PO, development, QA, DevOps, DBA, Architect, and management expertise.  
You are a perfect candidate if you feel excited about building a long-term business relationship with our business partner in the US. We are looking for you if you want and can lead our team members and bring new tech skilled talents to existing teams

**Requirements:**
You have at least 2 years of experience in an independent Senior Manager role in the software delivery area (outsourcing experience would be an asset) 
You know and understand the challenges of outsourcing business models and cooperation with enterprise companies
You have a technical background and you understand  the software production process in enterprise applications (it is a strong asset) 
You are aware and you are able to implement agile principles and whenever needed fill out the knowledge gaps in these matters for the entire team
You know what to do to build relations with your  team members – especially in a distributed and remote and diverse environment
You know how to work with an extended team model –  and you understand that interviewing, and hiring new employees is an important part of your job
You are able to implement a strategy of retaining tech specialists within your team in a fast and demanding IT Sector
You like working with a flexible approach and are open to change; And you are able to motivate your team to follow those changes
You know how to set up goals for yourself and for others
You have experience in working in a complex environment with many stakeholders and you have the skills to manage their expectations as well as you are able to create your space of impact
You work with Jira, Oracle, Confluence, etc.
Building long-term business relations with challenging clients, convincing decision-makers of new ideas and approaches, finding the root causes of problems and impediments, and offering solutions is sth that drives you each day even on cloudy Monday
You feel very good in huge and global companies and you would like to develop your career this way

**Responsibilities:**
We need your knowledge and experience and support in such areas as: 
Managing client expectations and ensuring communication is ongoing, efficient, clear Proactive work with the client management team on conveying  their position and vision to all team members 
Serve as primary contact for customer inquiries and concerns
Manage a delivery team to ensure timely and accurate customer deliveries
Oversee daily activities of the delivery team and provide direction and guidance as needed
Improving a process of reporting incidents and blockers across the teams and dependencies 
Support Agile/Scrum processes implementation in the teams across Poland and Ukraine 

People management and development with the focus on:
Empowerment of agile skills set in a team 
Keeping team motivation at a high level 
Career paths and succession planning
Operations management (BCP support, relocation process support, timecards and overtimes management, sick leaves, vacations etc) 
Taking ownership of reporting process