Position: SRE Monitoring Team Lead
Company: ZONE3000 (Namecheap)
Experience required: 5y
English level: intermediate

Your expertise:

- Prior experience on a support team as lead or SME
- Ability to analyze and quickly find ways to resolve the issue
- Experience to work with documentation creation
- Experience with monitoring and alerting tools like Prometheus, Zabbix, Grafana
- Experience with infrastructure management tools like Terraform, Ansible
- Experience with OS Linux, Windows
- Ability to determine what is the issue and what is not based on previous experience and knowledge sharing in the team
- Experience with task management software
- Ability to work in the team as a team member
- Strong communication, interpersonal and stress resistance skills
- Ability to adapt to a continuously changing environment
- Self-motivation and ability to stay focused in the middle of distraction

Will definitely be a plus:

- Understanding of CI / CD processes
- Experience and understanding of web technologies
- Understanding Git flow and working with Git

What’s in it for you?

- Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
- Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
- Decent market rate compensation depending on experience and skills
- Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
- “You build it, you own it” mentality in most contexts
- Support of personal and professional development coverage of costs of external trainings, conferences, professional literature support of experienced colleagues
- in-house events and trainings
- regular knowledge sharing in teams
- English classes and speaking clubs
- Life-balance support
- truly flexible schedule, no time-tracking at all
- 25 working days of vacation
- 5 days of paid sick leave per month (if necessary) without providing a medical certificate
- generous maternity leave program
- Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

- Manage team’s tasks
- Improve team’s ability to manage critical incidents
- Help with automation and DevOps processes
- Analyze and improve the reliability of the applications
- Own the day-to-day health, uptime, monitoring and reliability of services and server infrastructure
- Work together with teams in other departments to find solutions for issues
- Root Cause Analysis for production outages
- Hardware and software monitoring

About the company and project:

ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 12 million customers and 16 million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day: the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.