Position: Platform Support Engineer (Technical)
Company: LotusFlare
Experience required: 1y
English level: intermediate

LotusFlare is a product company with engineering offices in Silicon Valley, Singapore, Toronto, Kyiv, Belgrade, and other cities. Our solution is adopted by leading telecom providers and lifts their product infrastructure into the digital age.

We are replacing traditional business backends with an engagement centric dynamic product stack. Our cloud-native SaaS platform running on leading public clouds as well as supporting on-premise private and hybrid clouds is based on the latest technologies picked from the CNCF stack.

**Responsibilities:**
- Work with telecom operator engineers via our ticketing system to resolve issues (written);
- Identify, organize, and prioritize support requests, escalation and follow-up;
- Troubleshoot and resolve support issues and incidents;
- Anomalies detection, reactive and proactive actions, product and system metrics analysis;
- Create a process or troubleshooting documentation in the support knowledge base;
- 24/7 monitoring (8 hours shifts, night/weekend — remote).

**Requirements:**
- Linux experience - technical support/administration/troubleshooting;
- Networking knowledge (TCP/IP, HTTPS, SSL protocols, DNS) - good theoretical and practical;
- Scripting skills (Bash, Python, Go, etc.);
- English — good written and verbal skills;
- Being proactive and finding problems before they become issues;
- To be ready to work with a night shift schedule (night and weekend shifts — work remotely).

**Will be a plus:**
- Monitoring and investigating/localizing problems (Prometheus, Grafana, Kibana);
- Familiarity with any cloud experience (AWS, Azure);
- Understanding of CI/CD processes (Jenkins or alternative);
- Any experience with CM tools (Ansible, Puppet, Chef).

WE OFFER:
- Rotating 8-hours working shifts (including night & weekend shifts fairly divided between all team members and with the opportunity to work from home);
- 21 working-days paid vacation, public holidays, full coverage for sick leaves;
- Flexible schedule with unlimited possibility to work from home;
- Medical Insurance after probation period (3 months);
- Paid Lunches;
- PE 5% Taxes compensations, accountant assistance;
- Company stock options;
- Summer and winter performance review;
- Trainings and workshops, English Speaking Club;
- Exceptional opportunities for professional growth working closely with managers from Facebook and Microsoft.

Working with LotusFlare means working with a dynamic team of top engineers in the field at the leading edge of technology and infrastructure abstraction.
Our office is in the heart of the city providing besides great colleagues also good access to public transport and everything to make you enjoy the time in the office.
At LotusFlare, our managers focus on creating efficient teams and take care of your personal development, unleash your creativity and help you grow to lead industry experts in the cloud-native infrastructure domain.