Position: Product Support Engibeer (JAVA)
Company: Innovecs
Experience required: 1y
English level: upper

THE OPPORTUNITY

 As a Product Support Engineer you are part of the Software Engineering job family and you will participate in activities that will contribute to furthering our position as a leader in providing technical development services to the Supply Chain Industry. You will be expected to assist in activities that will see us hire future leaders, and you will be expected to mentor fellow software engineers. You will experience first hand how customers interact with products as you’ll take responsibility for not only fixing the problem, but contributing to wider design decisions to build higher quality solutions in order to prevent reoccurrence and future proof handling. In addition to working both as part of a team focused on customer problems and alongside software engineers who are developing core product features, you will work with customer support teams to develop new support procedures. 

ABOUT INNOVECS AND SUPPLY CHAIN 

One year back, less-than-truckload (LTL) freight transportation was in a tailspin. The pandemic had triggered a lockdown. The economy was cratering. Orders were summarily cancelled. Shippers, wholesalers and merchants were desperately trying to survive, and carriers were caught up in the downward spiral.

And now? With the economy in recovery mode and delivery patterns shifting away from full truckloads, many LTL freight carriers enjoy booming business and have recently raised prices. Their biggest problem is trying to figure out how to move all the freight being thrown their way and this is where Innovecs’ provides industry leading experience in building solutions that help minimize capital expenditure, reduces overheads, and are accommodating of volume swings. 

Our client has been in the supply chain industry for 80 years and specializes in assisting LTL shippers and carriers with efficiency-related software and technology tools that help optimize the entire LTL-related supply chain. It’s in a unique position to observe the marketplace. More than 5,000 shippers, carriers, logistics service providers and freight-payment companies use its services.

THIS ROLE IS FOR YOU IF YOU

Enjoy a deep understanding of how products work and have experience in troubleshooting those products.
Are experienced in analysis and classification of customer problems.
Worked at least one year on Java like Spring Framework, Maven, and SVN or similar projects.
Have working knowledge of XML and JSON (as well as parsing, validation, and tag error fixing).
Have project experience working with Postman.
Are familiar with SQL/NoSQL DataBases and writing simple queries.
Have a English language verbal and written skills that allow you to pick up conversational topics without interruption or explanation.
Have achieved an internationally recognized certification or received a nationally recognized award or title.
PERKS OF THE JOB 

Educational opportunities & stimulating professional community.
Innovecs Ambassador program, where you can express or challenge yourself.
24/7 gym access, a personal coach & various sports training (jogging, yoga, kicker, table tennis, hockey, etc. – choose your favorite!)
Community enrollment in activities such as E-sports
Free classic and Thai massages in the office.
A dedicated personal wellness consultant.
Inspiring team building and cool edutainment events.
English classes, Speaking club and Acting classes with native speakers to boost your English and public speaking.
And of course, energizing colleagues with great team spirit.