Position: Technical Support Specialist
Company: IKEA Ukraine
Experience required: 2y
English level: intermediate

**WHY WORKING IN IKEA IS SO MUCH MORE THAN A JOB?**

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included and we will be always transparent to you. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them: 
 - We will provide you a fair and attractive salary, support you financially with transportation and meal allowance and provide you free refreshments in our well designed and comfortable IKEA office
 - We believe that each of us contributes to reaching (and exceeding) our goals. That's the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
 - We know that your free time is important so you will provide you additional vacation allowance
 - Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products in any IKEA store all over the world
 - Your health and well-being are our top priorities, so we provide you private medical insurance and life insurance. We understand that everyone needs help with life challenges and daily demands from time to time. We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice
 - There are many opportunities to grow so we will arrange you with a wide offer of online training using our learning platform and if you want to change your career or position, you don't need to change company to change a job – we have many opportunities and examples of our co-workers changing position, location or even country

**ABOUT YOU**

 - Excellent knowledge of relevant technology standards, trends and innovations
 - In depth understanding of IT service management, processes and toolsets, procedures and guidelines
 - Knowledge of the Microsoft Dynamics NAV is mandatory as well as experience of working within IT, particularly with the Microsoft Dynamics NAV support and/or implementation activities
 - Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets
 - Act as an IT ambassador with the ability to communicate in user-friendly way
 - Ability to effectively prioritize and execute tasks in a dynamic and fast paced environment
 - Striving to take personal leadership, act interdependently, learn on the job and keep competence up to date
 - Be inspired by service-minded work, putting the end user?s and customer’s needs in focus
 - Enjoy working with changing business needs and/or priorities that require adaptation
 - Fluent in both verbal and written English language

**ABOUT THE JOB**

You are responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. This role provides professional IT support with a high service level to different IKEA units (across different locations when applicable) as defined in the Service Level Agreements. Implements projects and deployments within the country when required. Operates within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit.

**About the assignment**

 - Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets 
 - Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations 
 - Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business-critical issues, aligned with Central Group Digital service operations framework 
 - Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions 
 - Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects on global deployments 
 - Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops) 

**IKEA South East Europe** is an exciting and empowering region with great growth agenda in all countries – Croatia, Romania, Serbia, Slovenia and Ukraine. We currently operate 6 stores and we will open 1 new one in the upcoming period.

We strongly encourage and warmly welcome applications of people of all cultures, backgrounds and experiences because we believe that diversity in IKEA makes us stronger.

Join us now and **apply for the position by the link below** with a CV in English.

https://ikea.avature.net/uk_UA/External/JobDetail/Technical-Support-Specialist-Kyiv-Ukraine/119057