Position: Development Relations/ Support Engineer (ATLASSIAN)
Company: SoftServe
Experience required: 1y
English level: intermediate

WE ARE 

Our Client is a worldwide known enterprise software company that develops products for software developers, project managers, and content management. It is known for its issue tracking application and its team collaboration and wiki product. It serves over 60,000 customers globally. It is multinational company with development offices across the world. 

At this moment, SoftServe team is working on nearly 10 different subprojects/products for this client. Our customer is a technically mature company with huge expertise and innovative approach, widely using new technologies existing on the market (big data, analytics etc.) 

The project is related to newly announced cloud-based team business communication and collaboration tool.  

YOU ARE 

Having basic technical background – development experience is preferred. 
Understanding of how API works & interested in working with it. 
Having great communication & analytics skills. 
Willing to help people & improve the things. 

YOU WANT TO WORK WITH 

Requests/tickets from external developers on API. 
Internal corporate tools & developments teams. 
Atlassian Developer Community/DevHelp. 

TOGETHER WE WILL 

Monitor incoming requests via different communication channels, responding to users, vendors, 3d party developers and company staff. 
Help external developers to build their apps. 
API documentation updates. 
Analyze incoming feature requests. 
Collaboration with API development team to negotiate incoming requests. 
Identify most popular requests & create own templates. 
Improving support workflow.