Position: Server Support Engineer (Poland)
Company: AboutHR
Experience required: 1y
English level: upper

W imieniu międzynarodowej Firmy IT szukamy Inżyniera serwera. Nasz Klient jest firmą outsourcingową świadczącą usługi wsparcia systemów komputerowych.
Firma dostarcza rozwiązania takie jak rozpoznawanie twarzy, Enterprise SaaS, Cloud services, AI, BI itp.

**Wymagania (Eng):**
-    Good experience in server technical support, especially in server or PC hardware operation or maintenance work;
-    Familiar with Linux, Windows Server, and other central server operating systems;
-    Other skills or capabilities include but are not limited to good communication skills, logical solid analysis ability, multi-tasks handling ability, honesty, etc.

**Obowiązki (Eng):**
- Handling enterprise users' server issue reports or enquiry via phone calls, Email and instant messaging tools, etc. including ticket logging, progress tracking, ticket updating (adding logs) and ticket closure according to the client's requirement;
- Handling the client's service partner onsite engineers' enquiry and issue reports via an instant messaging tools, such as DingTalk, RocketChat, WeChat, etc including ticket logging, ticket progress tracking, ticket content update and ticket closure according to the client's requirement;
- Helping the whole team to meet requirements of the SLAs in a phone calls, email and chat responses, issue solving rates, correct and accurate enquiry answer rate, customer satisfaction, case status tracking or any other SLA requirement Inspur expects for.