Position: Production Technical Support Engineer
Company: Zoral
Experience required: 3y
English level: intermediate

We are looking for an experienced Engineer to support and optimize FinTech applications in lending/mortgage industries. You will be dealing with large, scalable, cloud-ready web service architecture with decision engine used in the core. If you are excited about development of artificial intellect, behavior analysis data solutions, bigdata approach then we can give you an opportunity to reveal your hidden talents.

**Requirements: **
•	Strong analytical, troubleshooting, and problem-solving skills 
•	Good level of programming skills in any scripting language, JavaScript is a plus; OOP/OOD is a plus, Python is a very big plus 
•	Good experience in databases and SQL, MySQL/PostgreSQL/SQL Server is a plus 
•	Good spoken and written English, communication skills 
•	Minimum 3 years of experience with technical support of production systems in a software development company 
•	Knowledge of informational systems design: web apps, multi-tier architecture, client-server, microservices, clouds, etc. 
•	Understanding of how computer systems communicate to each other over web: basics of networking; TCP/IP, HTTP, REST, SOAP, JSON, XML, HTML, CSS, JavaScript 
•	Knowledge of algorithms and ways of their representations, workflow design 
•	Experience with application logs investigation and interpretation 
•	Degree in computer science, mathematics, or related disciplines 

**Nice to have:** 
•	Cloud applications troubleshooting skills, AWS is a plus, Kubernetes is a big plus 
•	Knowledge of financial management systems (CRM, ERP, CBS) 
•	Understanding of ITIL, experience as L2 engineer is a plus 
•	Experience with monitoring tools such as Prometheus, Grafana, ELK, AWS CloudWatch 
•	Experience with configuration tools like Git and Jira 

**Responsibilities**:  
•	Pro-actively monitor production systems; extend monitoring tools; automate monitoring activities 
•	Analyze support issues, monitoring reports and alerts, technical issues, logs to identify root cause, solutions, details for development teams 
•	Work in close cooperation with client and development team to discuss, lead, assist, verify changes 
•	Review and improve business process, workflows, data flows using low code / no code tools, to minimize further support activities needed 
•	Participate in development of innovative projects in FinTech automation area 

**We offer:**
Zoral offers attractive salary, compensation package, as well as good opportunities for career and personal development.

**About the project: **
Zoral Labs, a leading provider of research and development to the software industry, is searching for a Technical Support Engineer for its development center in Kyiv. 
We are looking for an engineer to support and optimize FinTech applications in lending/mortgage industries deployed in clouds for international clients.