Position: Risk Payments Fraud Agent iGaming
Company: ESCA
Experience required: 1y
English level: intermediate

Role: Risk and fraud prevention manager
Department: Customer Operations Department
Reporting to: Head of Customer Operations Department

Purpose of the role:

Main responsibility will be to identify, analyse and mitigate any type of fraudulent activity without negatively affecting genuine traffic. The individual must be an expert in detection and prevention of fraud in Online Gaming and all its products.

You will be responsible for:

• Withdrawal management (Approving and Declining withdrawal requests);
• Mailing with users considering document compliance to KYC requirements;
• Communicate with support team and payment providers to solve customer problems in the most efficient way;
• Handling suspicious accounts and events in accordance with company procedures;
• Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse;
• Ascertain any fraudulent transactions and accounts are spotted early to minimize the risk to the company;
• Review of customer documentation and KYC checks for various jurisdictions in line with policy;
• Ensure payments made to processing centers and e-wallets are send successfully within time frames specified in service level agreements and in accordance with the company’s fraud and risk policies


This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business 
objectives.

Our ideal candidate:

• Advanced English;
• Knowledge of AML/CFT program, fraud check procedures; 
• Ability to analyze large amounts of data quickly and accurately;