Position: Senior Business Analyst
Company: Forte Group
Experience required: 3y
English level: upper

The client is the leading provider of online tee time booking systems to golf clubs throughout the UK, Ireland, and the US with the world’s largest online golf reservation platform. Our technology, services, and distribution help Golf Course operations increase their rounds and revenue, expand their markets, and manage their businesses. Just ask the owners and operators at more than 8,000 courses in North America, the U.K., and Europe.

These are exciting times for the game of golf and those who love and live it. With our client, we are driving forward and reshaping an entire industry - disrupting the status quo, building innovative new web-based and mobile products, and assisting Golf Course operators to build profitable, sustainable businesses.

It’s a great time to be part of the business and our employees are part of a truly global company within the NBC Universal International wider corporate family. 

This is a great opportunity to tee-off your career with Belfast Chamber of Trade & Commerce’s “Best Company to work for” 2016 and 2017 and “Best Office” 2018 and be part of an exciting business with plans for significant future growth. 

**Function**

The **Senior Business Analyst** will contribute to a multi-disciplinary team responsible for the software products and services used by our customers across the world.

**Key Responsibilities **

The Senior Business Analyst will contribute to a multi-disciplinary team that is responsible for new development, feature additions, maintenance, and support of the BRS Golf platform, services & integrations by:

● Working closely with the Product Owner to maintain a product backlog aligned to the product vision and strategy.
● Defining requirements and acceptance criteria 
● Creating detailed business analysis, outlining problems, opportunities and solutions.
● Working with existing and new customers on finding software solutions to their business problems.
● Working with third-party companies to identify integration activities and ensure their delivery.
● Involvement in root cause analysis and tracking defect resolution to completion.
● Participating in planning, communication, and retrospective meetings where needed.
● Working with technology teams throughout the software development lifecycle to ensure products and features are built to a high standard and that quality standards are met.
● Identification of risks with timely escalation.

**Minimum Requirements**

It is essential that candidates have:

● 3+ years of experience working with B2B software solutions.
● Understanding of supporting tools and technologies such as Jira, Google Analytics, MetaBase, etc.
● A good understanding of Internet technologies, software design, databases, security, APIs, and technical debt.

Candidates must also be able to demonstrate:

● Strong organizational skills and a positive, proactive approach and attitude.  
● Excellent communication skills, both verbal and written.
● Strong problem-solving and analytical skills with high attention to detail.
● A collaborative approach with the ability to build strong working relationships across internal colleagues and stakeholders and externally with customers.

**We offer**

● Experience exchange with colleagues all around the world
● Opportunities for self-realization
● Friendly team and enjoyable working environment
● Engineering, corporate and social events
● Social package: professional & soft skills trainings, medical & family care programs, sports
● Free English classes