Position: Customer Support Manager (B2B&B2C USA/EC)
Company: Hideez Group
Experience required: 2y
English level: upper

Our ideal candidate:
has at least 2 years of proven experience in a customer support/success role or a relevant one in the IT industry
has outstanding written and verbal communication skills
experienced in working with CRM, live-chat and customer service software
has strong analytical skills
has a strong Intermediate level of English
able to stay calm & focused under stress
is eager to work in a fast-paced start-up environment

Your main responsibilities will include:
day-to-day communication with business and individual costumers via email and live-chat
respond to customer service issues in a timely manner
create effective customer service procedures, policies, and standards
develop and update internal and customer-facing materials
create onboarding plans for customers
facilitate feedback between customers and product
keeping track of important business numbers to ensure the level of service

участие в проведении демо для клиентов

Предлагаем

·         Комфортабельный офис недалеко от метро Левобережная.

·         Гибкий рабочий график

·         Дружный коллектив

·         Интересные задачи

Оплата труда своевременная.

Размер оплаты по результатам собеседования.