Position: Technical Support Engineer (Level 3)
Company: GlobalLogic
Experience required: 2y
English level: intermediate

Description

Our project delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.

Requirements:
-  Core understanding with a practice to read code, find exception reason/place, fix commit.
- DB: SQL, Oracle – be able to write queries using select/join/insert operations, deploy and backup DBs.
- Bash good knowledge and skills.
- Web troubleshooting – browser dev tools, API requests
- Knowledge in SSL, SSO
- Linux hands on experience – RHEL/CentOS preferred – the ability to configure a product on these platforms. Windows for DB side.
- Working experience with Jira/Confluence as tracking and reporting tools.
- Knowledge of product lifecycle – ability to log a bug/get fix/test it/provide hotfix for the customer.
- Experience and ability to work closely with customers.
- Upper-Intermediate English level (written and verbal skills).
- Excellent problem-solving skills and a strong customer service attitude
- Fast & self-learner, team player, organized and responsible, dynamic, motivated.
- Able to rapidly establish a good working relationship with clients, other professionals, and peers.
- Previous experience in technical support is a big plus.

Preferences:
Linux, Jenkins, Git, SQL, Amazon 

Responsibilities:
- Support of existing End User Workplace solution.
- Provide professional technical support by troubleshooting and solving bugs and general issues brought up by clients.
- Implement workarounds and provide feedback to product and R&D.
- Work closely with the R&D team in order to identify and solve clients’ needs and pain points.
- Get familiar with the API, scripts and samples and interact with the client tech teams in order to solve potential issues.
- Communication with client.

We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 16,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.