Position: Voice Interaction Designer
Company: EPAM
Experience required: 3y
English level: upper

Responsibilities:
·        Creating and designing IVR dialog flows for internal and external applications.
·        Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies.
·        Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions.
·        Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs.
·        Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation.
·        Collaborating with internal and external clients on the design of these UIs.
·        Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts.

Education:
·        Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields. Equivalent work experience in a similar position may be substituted for educational requirements.

Required Skills:
·        Minimum 2 years in voice user interface and user experience design.
·        Minimum 2 years user experience research
·        Minimum of 5 years of general business experience
·        Proven contact center experience.
·        A working knowledge of Google technologies, including Dialogflow NLU.
·        Knowledge of Visio, Word and Excel required
·        Proven presentation and public speaking skills.