Position: Intermediate BSA - Business System Analyst
Company: Customerization Inc
Experience required: 3y
English level: fluent

Customerization provides digital transformation solutions for SMB customers around the globe. Based out of Toronto. EST time zone availability required.

Description and responsibilities:
 - (Marketing, Sales, Operation, Support, Finance, etc)
 - Lead discovery sessions with our clients. Meeting with C-level, management reps and SMEs.
 - Gather and document business and functional requirements  
 - Develop project backlog and tasks
 - Design end-to-end solution using Zoho One platform and additional tools
 - Configure Zoho system
 - Work with other consultants, developers and solution architects
 - Create and delegate tasks to Developers
 - Monitor and project progress and report status
 - Test the solution
 - Conduct training 


Job requirements:
•	Perfect verbal and written English - MUST
•	3+ years of experience as business analyst or business system analyst - MUST
•	Customer facing work experience (North America or Europe) - MUST
•	Ability to understand and document business requirements and processes - MUST
•	Familiarity with business process diagrams and tools (ERD, Sequence , Cross-Functional, etc.) - MUST
•	Technical skills  required to transform business requirements to technical tasks - MUST
•	System configuration and customization experience (no codding) - Good to have
•	Good organizational and management skills -Good to have
•	Familiarity with SQL - nice to have
•	Experience with Zoho technology - Bonus

Soft Skills:
•	Listening  - MUST
•	Managing and leading conversations - MUST
•	Ability to simplify and break down complicated topics to structured detailed items
•	Good verbal, negotiation and explanation skills 
•	Ability to work under pressure and prioritize activities
•	Great self educational skills