Position: Product RnD
Company: mtrx.agency
Experience required: 2y
English level: upper

We are seeking a dynamic and customer-focused CRM Retention Strategist to join our team. The ideal candidate will be responsible for driving customer retention and optimizing our CRM to increase order frequency and conversions. This role involves active research on potential product enhancements, execution of new initiatives, and driving innovative solutions for customer engagement.

**Responsibilities:**

- Develop, execute, and measure personalized promotional campaigns that resonate with our customer base and lead to increased conversions.
- Conduct thorough research and analysis of the team's ideas, validate their feasibility, and help in setting up the necessary processes.
- Implement a continuous improvement process for our CRM, focusing on improving customer retention and increasing order frequency and conversions.
- Drive customer engagement and retention through the development and implementation of innovative strategies within our CRM.
- Continuously bring innovative ideas to the table, contributing to the overall customer experience and business growth.

**Requirements:**

- Proven experience in CRM management, customer retention strategies, or a related field.
- Strong understanding of CRM systems and how to leverage them for customer retention and conversion.
- Excellent analytical skills to evaluate the effectiveness of strategies and initiatives.
- Experience with personalization and gamification techniques.
- Exceptional communication and project management skills.
- Ability to think creatively and innovatively, always focusing on the customer experience.
- Knowledge of affiliate marketing strategies is a plus.

This is a critical role that directly impacts our customer experience and bottom line. If you have a passion for customer engagement and a knack for leveraging CRM for business growth, we would love to hear from you.

**We offer:**

- Opportunity to work in a dynamic environment where every day is different.
- Full immersion in the company's business processes.
- The ability to have a substantial impact on the company's results and contribute significantly to the team's success.
- Flexibility in tasks, allowing you to showcase your full potential.
- Opportunity for continuous skill development and learning.
- Office in the city center.
- Flexible working hours.

**Application Process:**

- Submit your Resume.
- Receive response from the company’s representative.
- Interview with the company representative.
- Complete a Test Task.
- Receive a Job Offer.