Position: COO for Creative Marketing Agency
Company: Saphira Agency
Experience required: 5y
English level: fluent

We are looking for an experienced COO to oversee our organization’s ongoing operations and procedures. You will be responsible for the efficiency of business and maintaining control of diverse business operations as an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.
This position is based in our amazing Kyiv office. Due to the current situation in Ukraine, we work remotely.
Key Responsibilities:
Clearly align, support and execute the agency’s strategic plan and goals across all departments and staff
Direct internal operations, including personnel policies and procedures, internal communications and legal and compliance requirements
Oversee the evaluation of the overall health of the company, including regular operational analysis and forecasting, staff professional development and engagement opportunities and overall operational accountability across the company
Monitor and analyze project actuals. Create feedback loops within teams and departments to inform status and continuous improvement
Effectively innovate the agency's approach to workflow and partners with cross-functional leads to evaluate and evolve agency process and execution
Develop and track metrics (incl. in company ERP system) to provide ongoing insight to agency top management on items such as staff productivity, client over/under service, staff capacity projections, etc. and report progress to goals
Ensure all staff have access to resources required to execute a superior level of service both externally with clients and internally with each other
Manage agency legal protections and agreements, including client agreements spanning from master service agreements, data protection and confidentiality agreements, freelance and staff contracts
Coordinate with CFO on financial and budgetary functions for the company, including budget and cash flow evaluation and management
Provide oversight of all HR, Administrative and internal IT functions
Key Requirements:
At least 5+ years of agency operations management experience
Familiarity or experience with marketing science and sales technology
Perfect knowledge of project management principles
Proficient in PM and ERP systems
Exceptional time management and interpersonal skills
Excellent communication skills
Advanced English
What you will find at SAPHIRA Agency:
24+5 calendar days paid vacation, and 100% paid sick leave
Be part of a genuinely international team 
Useful talks and business insights by company owners 
Funded learning programs to improve or learn new job skills 
Enjoy regular corporate events and parties at the city’s most exclusive venues 
More smoothies, tea, and choice of coffees than a Californian Starbucks 
Fruits, cereals, and snacks galore
Thrash the Chinese Olympic team by practicing your table tennis skills 
Pet-friendly Friday’s 
Inhouse barbershop, manicure. And much more to come!  
Send us your CV and join our team!