Position: Customer Success Manager (CSM)
Company: Affogata
Experience required: 2y
English level: fluent

Join our team as a Customer Success Rep and be the go-to person for our customers! You'll onboard new clients, train platform users, and provide top-notch support. You'll set up and maintain customer accounts and build strong relationships. Using your product knowledge, you'll provide insights and reports to ensure customers get maximum value from Affogata. You'll also advise clients on best practices and identify expansion opportunities. You'll collaborate with the sales team and represent the voice of the customer to improve our products and processes. Plus, you'll create new strategies to help our team grow. Get ready to be the hero our customers need!

Work Hours: Availability to work evenings  2-3 times a week

Requirements:

As a native or fluent English speaker, you've got excellent communication skills and love working in a collaborative environment. 

You're a self-starter and thrive in a fast-paced, ever-changing space. 
You have previous experience in the Martech or Advertising spaces, where you have gained Digital Marketing, Social media, and account management experience focused on independently managing and growing client accounts (This could be from an advertising agency, SaaS or similar)
You're a strategic thinker who is equally comfortable with routine tasks and out-of-the-box tasks.
You know your way around Excel and search operators and can provide step-by-step training and assistance to our clients. 
You're a team player with strong analytical skills, able to turn data into insights.
You have a degree in marketing, communications, advertising, business, or related fields (it’s an advantage but apply anyways if you don’t!). 
You're passionate about customer success and love coming up with new and innovative ideas to inspire customer loyalty. 
You're a natural presenter and feel comfortable speaking to end-users. 
Working with cross-functional and geographically dispersed teams is second nature to you. Come join our fun-loving and hardworking team today!