Position: CRM VIP manager
Company: SpeedlineHub
Experience required: 2y
English level: fluent

Excellent opportunity to join a brand new i-gaming project as our CRM VIP Manager.

What?

A project that is going to be operated in more than 5 markets. Currently operating in one market, new markets to be launched in 1-1,5 month.

The Challenge

You will help us to develop and implement a strategy of working with VIP players focusing on delivering insights to maximise return on investment of player activities across all our markets.

Fluent English and Analytical background are the must. You will work with players’ segmentation, offers development and you’ll help us to make VIP players happy delivering them exclusive offers and building good relationships with these players.

Are you the one we're looking for?

You'll need to be highly motivated and passionate about customer service, as you'll be responsible for building and managing long-term relationships with priority customers via live chat, phone, and email, with the aim of maximising revenue.

Manage a portfolio of high value clients with the objective of retaining and growing spend. Taking ownership for your client segments, scheduling regular interaction to drive retention, growth, and reactivation.

Analyse client activity to identify profitability and behaviour trends and proactively manage communication strategy accordingly.

Build a comprehensive knowledgebase of high value client information (playing habits/ behaviours, motivations, background, and demographics) to shape highly customized client interactions.

Requirements:

Critical reasoning, mitigation, and negotiation skills - Personal yet professional. The ability to build trusting relationships and collaborate well with others.

Outstanding communication skills with an excellent command of English language

Experience communicating with clients by phone, email, and live chat.

Previous i-gaming experience is a must.

Strong analytical background

Benefits:

Paid vacations (20 working days/ year);
Fully paid sick leaves according to the company’s policy;
English courses;
Professional development and educational events (within your personal training budget);
Sessions with corporative psychologist.