Position: Technical Support Engineer (L2, IRC)
Company: MedeAnalytics
Experience required: 1y
English level: intermediate

Required skills
•	Spoken and written English (upper-intermediate level or higher);
•	Basic knowledge and practical skills in working with Windows and Linux servers;
•	Experience in troubleshooting issues demanding high attention to details;
•	Good communication skills;
•	Ability to work with a large amount of information;
•	Serious and responsible attitude.

As a plus
•	Degree in Computer Science, IT Engineering or related area;
•	Experience in 24/7 technical support: Network Operations Center (NOC), Technical Operations Center (TOC), etc.;
•	Experience with Zabbix (or other monitoring system), JIRA, Confluence;
•	Experience in system troubleshooting including, but not limited to: Windows, Linux, web applications, databases.

We offer
•	Friendly team and enjoyable working environment;
•	Opportunity for self-realization. Career and professional growth; 
•	Competitive salary based on your qualifications, experience and skills;
•	Office in a comfortable business center, located near a subway station;
•	Paid sick leave and vacations; 
•	English classes with a certified English teacher;
•	Company-owned gym and shower; 
•	Convenient parking near the office building; 
•	Room for bicycle parking; 
•	Corporate events and meetings; 
•	Large recreation area; 
•	Not an open space office.
•	Taxi fee compensation (But we work remote now)

Responsibilities
•	Troubleshoot, resolve or escalate issues, incoming tickets and alarms;
•	Work shift by shift (including nights, holidays and weekends);
•	Monitor company servers and systems availability and productivity;
•	Assist engineers to quickly resolve problems;
•	Work closely with other teams to troubleshoot and analyze incidents;