Position: Key Account Manager
Company: Paymentop
Experience required: 1y
English level: upper

**Key tasks and role:**
**retain Business customers through customer relations, develop and maintain strategic long-term trusting relationships with clients.**

**The primary responsibilities:**
- Acting as a company representative for business clients;
- Guiding a customer through the business verification process
Preparing offers, agreements and invoices;
- Working closely with Sales, Support, Compliance and Operations teams to support products enhancements and identify new business opportunities;
- Maintaining CRM and collect KYC profile for every customer;
- Creating tasks in Jira to other departments to solve client's issues;
- Connect customers with Tech Team, Financial Team or Payment Operations Team up on request;
- Feedback collection from business customers;
- Raising customers’ satisfaction from the product with a personalized approach;
- Solving all issues that might occur from the customer’s side;
- Preparing Analytic reports for clients on monthly basis;
- Provide periodic updates and report to the Team Lead and executive management, feedback on trends (competitor insight, customer needs, sales and lead information, product and marketing requirements).

**Requirements:**
- B2 - C1 English level;
- 1+ years of experience in customer relations field;
- Working knowledge of Excel, Google Tools;
- Excellent communication, presentation, and analytical skills;
- Strong ability to multitask and manage time effectively;
- Proven track record of managing relationships, driving revenue growth, and exceeding targets.