Position: Helpdesk Engineer
Company: SocialTech
Experience required: no_exp
English level: pre

Currently, SocialTech has **eight projects**, millions of users around the world and a strong team of more than 400 professionals with deep expertise and ambitious goals. And we are aimed at growing our business.

Our goal for the next five years is to have 10-15 successful projects in the company’s portfolio, five of which are valued more than $1 bln or exceed $100 mln in annual revenue. To make this possible, we are building first-class business infrastructure and are looking for talents with a strong desire to create breakthrough projects.

We are looking for a** Helpdesk Engineer **to provide support for computer hardware and operating systems.

**Requirements:**
— 6+ months of experience in a similar position or after graduated IT-university;
— Knowledge and experience working with macOS and Windows 10;
— Basic understanding of network protocols and services;
— Good communication skills;
— Love to hardware.

**Nice to Have:**
— Experience with Google Workspace, Slack, O365 services, Notion;
— English A1/A2+.

**Responsibilities:**
— Setup user workspace;
— Install standard software on user’s computers;
— Maintain issues in ticketing system with user’s computers and provided hardware;
— Perform regular office IT equipment checks;
— Resolve users’ hardware requests;
— Block repair;
— Fulfil the requirements of Information Security Management System Policies;
— Maintain inventory of equipment;
— Organization of online broadcasts for internal communication.

**What we offer:**
— Skilled professional team that shares knowledge and supports each other;
— Competitive salary and regular performance reviews;
— The opportunity to grow and improve your skills;
— Regular feedback about the work;
— All necessary resources for efficient work: software and tools, technologies, licenses and more;
— Freedom to make decisions for improving your work.