Position: Technical Support Coordinator
Company: ELEKS
Experience required: 2y
English level: intermediate

REQUIREMENTS

-1.5+ year of experience in user support
-Strong knowledge of help desk software (Jira) and ERP (1C)
-Basic knowledge of databases
-The ability to explain problems and solutions clearly to non-technical users
-Customer service orientation
-Intermediate level of English

RESPONSIBILITIES

-Coordinate work of first level support for customers requests
-Properly escalate unresolved queries to the next level of support
-Walk customers through problem solving process
-Follow up with customers, provide feedback and see problems through to resolution
-Ensure proper recording, documentation and closure
-Recommend procedure modifications or improvements
-Preserve and grow your knowledge of help desk procedures, products and services