Position: Senior technical writer/communicator
Company: SoftServe
Experience required: 3y
English level: upper

WE ARE
Successfully cooperating with our client, one of the world’s well-known IT companies, with a portfolio of tools used widely in the IT industry. It is a multinational company with development offices across the world. Our customer is a technically mature company with huge expertise and innovative approach, widely using new technologies existing on the market.

At this moment, the SoftServe team is working on nearly 30+ different subprojects/products. Together, we are building a new Commerce Cloud Platform (CCP) that is replacing the existing legacy Commerce platform HAMS. As a part of this effort, all Client's cloud products will be onboarded onto CCP to migrate all the existing customers there.

YOU ARE
A holder of the following experience

At least 3-year industry record as an effective Technical Writer
A proven ability to quickly learn and understand complex topics
Background writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Successful cooperation with engineering team to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications

Understanding of ITIL principles
Knowledge of ITSM
Proficiency in using Atlassian Jira Service Management, and Confluence
Deep concept in managing Jira Service projects
YOU WANT TO WORK WITH
An exciting opportunity to

Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities will enable you to

Evaluate current support processes, propose and implement improvements
Establish consistent ITSM processes within the service
Coordinate creation/update of workflow documentation, runbooks, knowledge-base articles
Communicate with customer/other technical teams to set up new processes or adjust existing ones
Perform data consolidation and analysis
TOGETHER WE WILL
Develop and implement customer communications and programs to migrate our customers onto our new cloud billing platform
Be leading our customer communications program across a number of cross-functional teams
Ensure a seamless customer experience throughout all milestones