Position: Content Success Manager (with French)
Company: Viseven Group
Experience required: 2y
English level: upper

**Responsibilities:**
• Identify clients’ needs and preferences, negotiate and offer additional services
• Collect customer's requirements and translate them into tasks for internal production teams
• Coordinate project/request execution between internal departments (Design, Production, Delivery)
• Manage project timeline
• Manage change request implementation in line with approved scope, timeline, and budget
• Provide a timely and complete assessment of the project with the provision of an estimate to the client and financial documentation filing within the company​
• Proactively participate in troubleshooting
• Manage communication with Customers, ensuring a high satisfaction level
• Ensure timely escalation to Team Lead and Account director in case project gets off-tack or there is an issue
• Create and maintain timely invoicing and receipt of payment for work performed ​(Jira & Creatio)
• Follow ethical rules and regulations in communication with the client and within the company​
• Control project margin
• Proactive upselling / cross-selling

**Requirements:**
• **Fluency in English and French**
• Pharma marketing background would be a benefit
• Basic knowledge of content/product lifecycle will be considered as a competitive advantage
• Experience in B2B 
• Experience in content strategy, social media, email marketing
• Experience with Jira, Creatio, Office 365 soft
• Knowledge of foreign languages other than English 
• Able to multitask, prioritize, and manage time efficiently 
• Strong client focus and commitment to continuous improvement; ability to proactively network and establish effective working relationships, continually seek new sourcing options and develop creative approaches to delivering deliverables to the customer 
• Continuously learning technology and able to quickly adapt to new technologies including internal and external programs, workflows 
• Proven analytical and problem-solving skills

**What we provide:**
We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:
• Competitive compensation and regular performance-based salary and career development reviews
• Passionate experienced team, friendly atmosphere
• Professional and career growth
• Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
• Non-documented sick leave - 4 business days per year
• Documented sick leave - 20 business days per year
• Family leave - 3 paid business days in case of marriage, childbirth or bereavement
• Comprehensive medical insurance
• English learning courses
• Opportunities to participate in professional forums and conferences
• Regular corporate events and team-buildings
• Enjoyable working environment: comfortable and fully equipped office and possibility to work from home