Position: ServiceNow developer / ServiceNow Architect
Company: Teiva Systems
Experience required: 5y
English level: fluent

**Objectives: **

§ Scoping of new development requirements.
§ Service Portal technology-related development (frontend, widgets etc.). 
§ Complex request catalog items creation. 
§ Preparation and execution of ServiceNow upgrade, to the newer release version (i.e. London), ensuring minimum impact to Self-Service Portal. 
§ Manage and develop Self-Service Portal features introduced in new version of ServiceNow. 
§ Documentation, knowledge transfer to Ops team, meetings and communications with product owners according to Сompany standards (change, release management). 

**KPI’s:**

§ Development effort estimation accuracy should not exceed or understate the original estimation of 30%
§ 90% of development changes should have no impact described in incidents on other platform functionalities
§ 100% of development changes should have no Major impact described in Major incidents (ServiceNow Platform unavailability, significant performance degradation, etc.). 
§ 90% of medium priority upgrade defects to be resolved before the Upgrade Go-Live. 
§ 100% of high priority upgrade defects to be resolved before the Upgrade Go-Live. 
§ 90% of dev tasks are completed for testing in time, aligned with PM prior development and according to estimation.
§ 90% of the development is documented; knowledge transfer is completed to Ops team, meetings and communications with product owners are done, all above is according to Company standards of Change and Release management.

**Desired Skills And Experience**

§ 4+ years of Web development experience. 
§ JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Web Programming Skills, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API's Solid. 
§ Understanding of the application development lifecycle process, including requirement gathering and analysis, design, coding, testing, quality assurance, implementation, issue tracking, version control, deployment and project management.
 § Highly skilled and proficient in using development tools with the analytical and problem-solving skills necessary to troubleshoot and provide user support. 
§ Excellent understanding of emerging service delivery solutions, technologies, and methodologies.
§ Experience with extending the ServiceNow schema to custom applications. 
§ Fluent in English (both written and spoken).