Position: Customer Support Specialist
Company: Intetics
Experience required: 3y
English level: upper

Intetics, a leading global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is looking for a Customer Support Specialist to enrich its team with a skilled professional.

Our client delivers a solution with many separate features to support CPA firms in Italy to do their operations more efficiently (automate invoice processing, fee processing, reconciliation processing, etc.)

**Responsibilities:**

- L1-2 support
- Communicate with customers in English or in Italian
- Identify the root of the problem and address it per some rules to the proper responsible person IF you can't manage the problem on your own (for example, a customer populates the setting file with a mistake, you need to catch it and fix it or explain it VERY CLEAR AND PRECISE to customer how to do it)
- Daily monitor the dashboards and KPIs and act according to some rules (if tool A doesn't work, understand why and fix/communicate with actionable information). 

**Requirements:**
- Tech mindset (able to read/write scripts, debug, and find the root of the process or technical issue)
- Clearly communicate
- 3+ years of customer support experience (IT, software).