Position: Account Manager
Company: iTalentify
Experience required: 1y
English level: upper

**What you will do:**
Maintain and develop relationships with existing customers via telephone calls, chats, emails;
Be responsible for keeping existing clients satisfied, while delivering exceptional customer service on a daily basis;
Resolve all issues or difficulties faced by customers and deal with complaints to maintain trust and customer loyalty;
Be a link in communications between our key customers and internal teams;
Monitor and analyze customer's usage of our product;
Ensure the correct products and services provided to customers on time;
Expand the relationships with existing customers by constantly providing solutions that meet their needs and objectives.

**What you will need:**
Solid written and verbal English communication skills;
Proven previous work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Loyalty Manager, Customer Support Manager or any other relevant role;
Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
Solid experience with CRM software and MS Office (particularly MS Excel);
Proven experience in delivering client-focused solutions to customer needs and demands;
Proven ability to juggle multiple account management projects simultaneously, whereas maintaining an attention to detail;
Outstanding listening, negotiation and presentation skills;
Readiness to take 2 night shifts each week.

**What will you get:**
Competitive compensation;
24 days of paid vacation per year;
Paid sick leave;
Medical insurance;
Career coaching;
Flexible working hours;
Friendly, ambitious and motivated team with a constant desire to grow and improve.