Position: Technical Support/Service Desk Specialist
Company: Playson
Experience required: 2y
English level: intermediate

**Must-haves to succeed in the role:**
✅ 2+ years of system administration experience
✅ Good work experience with various operating systems and platforms (ОS: Windows, Mac OS, Ubuntu)
✅ Google Workspace
✅ Work experience with VPN, VLAN, LDAP, AD, FreeIPA, IPsec
✅ Extensive experience with various software installation, setup, configuration, accounts management, etc
✅ Experience in asset management
✅ Atlassian Stack administration
✅ English — at least Intermediate level
✅ Proactive style of work and clear ambitions/career aspirations

**The importance of the role is in:**
🤝 Prepare workplaces for new employees and advise them on working with a PC
🤝 Hardware management (reserve, allowances, accounting, assistance with purchases)
🤝 Software management (manage licenses)
🤝 Software installation assistance (provide clear instructions for employees who need to take some actions regarding software installations etc.; assist personally with installations when needed)
🤝 Timely support teams when technical issues appear (in Ukrainian or Russian, in English);
🤝 Preparation of instructions for employee training
🤝 Administrate internal corporate networks efficiently and according to corporate security policy
🤝 Corporate mail service management
🤝 Work with VPN, VLAN, LDAP, AD
🤝 Manual work (disassemble, repair, diagnose PC / laptops, printers)
🤝 Working with the Ticket system
🤝 Work in accordance with the established corporate policies of the company

**What you get in return:**
🏆 Competitive salary fixed in USD with yearly performance reviews
🏆 Transparent bonus system on a quarterly basis
🏆 Private Entrepreneur formalization
🏆 Full taxation coverage from the company’s side
🏆 Flexibility in your schedule
🏆 Remote Work
🏆 Full Medical Insurance for you and your +1
🏆 Special Life Event financial support
🏆 Unlimited paid vacation leave and Ukrainian bank holidays
🏆 Unlimited paid sick leave in case of necessity
🏆 Development courses/training reimbursement
🏆 Online English classes that do make a difference!
🏆 Employee Referral bonus program