Position: Sales Team Leader
Company: Helpware
Experience required: 2y
English level: upper

**The role will involve:**

 - Direct line management for Helpware with a size of 10 -15 agents.
 - Manage Performance behavior through effective communication by doing regular team meetings,1-1 meetings, mentoring, and coaching.
 - Regularly review and analyze performance to drive effectiveness and address areas for opportunities on a weekly basis
 - Ensure that agents have an understanding of the company’s/clients mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews.
 - Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders.
 -  Nurture a culture within the team that demonstrates alignment with leadership principles.
 - Be able to tie company decisions and to leadership principles and tenets.
 - Assist L&D Department/SME with updating materials, resources, creating lesson plans for training delivery.
 - Review and analyze reports to provide areas of improvement with the help of data visualization.
 - Know sales processes, namely have a decent understanding of lead generation, lead conversion, and sales CRM system constituents.
 - Be ready to present an in-depth analysis of deal lost accounts providing an action plan of improving quota attainment and raising net retention scores.
 - Share expertise and guide the Team on sales ethics and business communication.
 - Review all updates and deliver them to the Team.
 - Other related tasks assigned by Client's Manager' and/or Helpware.

**What will make you successful at the position:**

 - Upper-intermediate English or higher
 - Minimum of 1-year experience in sales with excellent experience in people and client management
 - Experience in managing the processes and people 
 - Ability to adapt to a dynamic environment where changes may take place at any given time
 - Ability to analyze data and use that data to drive decision making and implementation of effective solutions
 - Proven ability to be a good team player, decision-maker and effectively handle complex situations
 - Ability to embrace constant change with flexibility and graciously handles it
 - Must be a good collaborator and can exceed expectations

**We offer:**

 - Remote work
 - Schedule: Mon-Fri 12pm - 9pm Kyiv Time
 - Downtown Kyiv location in a modern office (5-minute walk from Kontraktova)
 - Competitive compensation linked to UAH/USD rate
 - Medical and Life insurance after the trial period
 - 20 working days of paid vacation
 - 100% paid sick leaves
 - English classes with the native speaker
 - Corporate training and parties
 - Family environment with an extremely friendly team and unlimited support

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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