Position: Support specialist
Company: Murka
Experience required: 1y
English level: upper

RESPONSIBILITIES
Helping players in solving in-game and technical issues
Processing user requests within the framework of targets (KPI
Investigation of in-game situations
Tracking Facebook fan pages, replying to users in private messages and making comments under their posts
Working with user reviews in the Google Console
Reporting on users' activity based on data from AppAnnie, Helpshift, and Zendesk
Drafting instructions and F.A.Q

REQUIREMENTS
Confident knowledge of English (Upper-Intermediate/Advanced)
Sociability
Creativity
Attentiveness
Ability to organize work time effectively

WOULD BE A PLUS
Knowledge of other foreign languages
Experience with Helpshift/Zendesk
Experience in technical support
Experience in the gaming industry

О компании Murka 
Murka is a developer of original casual games for mobile platforms and social networks. Our apps occupy top positions on the Apple AppStore, Google Play and Facebook. Fans of Murka games mostly live in the USA, Canada, and Australia.

● We have 10 years of experience operating in the market.
● We are growing faster than any gaming company in Eastern Europe.
● Murka apps are available on four mobile and one social platform.
● Every day, over a million people enjoy playing our games all around the world.

Murka is one of the few Ukrainian companies that successfully implement both game development and professional marketing programs to deliver their products to the Western market. Therefore, the company has created a wide variety of positions: from Unity or .Net-developers to 2D-artists, from PHP-engineers to UA-managers, CRM-specialists, etc

Сайт компании:
https://murka.com/

Страница компании на DOU:
https://jobs.dou.ua/companies/murka/