Position: Hosting Technical Support Engineer
Company: THG Hosting
Experience required: 2y
English level: intermediate

Company Description:

THG is one of the fastest growing online retailers on the planet. We have over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialize in creating brilliant digital brand experiences and we aim to be the World’s leading Online Health & Beauty Destination. We are currently the UK’s leading multi-website online retailer with rapidly growing global operations and we currently have over 16 million customers worldwide.

We are building a world-class business with global ambitions, a proprietary technology platform, and disruptive business model. Our culture is fast-paced and ambitious — we like to move twice as fast as you might think is possible. That’s how the company operates, and it is part of the DNA that has led to our incredible growth. We have over 4,000 diverse, smart thinkers — our people are unquestionably our strength. Wherever in the world they are, whatever their role, we encourage our people to share the smart thinking, and give them the support to see their ideas made real. We have built an environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results.

As part of our hyper growth we seek to hire and develop well-rounded, commercially astute, ambitious people that can bring fresh and innovative thinking to THG and drive us forward.

Under the ownership of THG stands a British web hosting company UK2Group. We are currently searching the L3 Support Engineer for our Lviv office to join our company.

Skills and Responsibilities:

The Hut Group owns and operates a large Enterprise and Mass Market computing platform. We are expanding the team that is responsible for the Technical support for Cloud and Dedicated servers:

The duties of the job include the following:

Good Linux background
Windows administration skills (AD, MSSQL)
VMWare/VMSphere administration experience
Understanding of organization and difference between Shared/Dedicated/Virtual servers. Have some practice experience working with such servers.
Servers monitoring skills
Process customers' requests via Helpdesk and live chats
Configure third-party software on customers' virtual environments
Proactive support for our customers
Good knowledge of DNS system functioning. Ability to manage zones manually in Named.
Mail. Troubleshoot any issues related to its malfunctioning. Good knowledge of POP3, SMTP, IMAP protocols.
Networking. L3 should know such definitions as IP address, Gateway, Netmask. Know how to apply them on practice. Be able to manage them via corresponding tools/configs.
Web. Ability to troubleshoot issues related to Apache, PHP, CGI. Know how these services/modules are bounded to each other. Understanding and managing of their configurations is needed. SSL certificates and HTTPS protocol understanding.
FTP/SFTP.
Mysql. Backups. Engines differences.
Data mirroring: scp, rsync, lsftp, dd.
CPanel, Plesk hosting panels configuration on backend level.
Spoken English: Intermediate level
Written English: Intermediate level
Night shifts could be included in the working schedule.
Benefits:

Competitive Salary with paid taxes
Free lunches
You’ll have the opportunity to work in nice Lviv office with rest room, kitchen and internal usage yard.
You’ll be joining a growing, intelligent team that will drive business change
You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
You’ll have the opportunity to solve complex technical problems
Operate automated tools/scripts to complete task — think about how you can further automate tasks