Position: Technical Escalation Engineer (Java/C#)
Company: SD Solutions
Experience required: 2y
English level: upper

Location - Georgia, Tbilisi

## What will you do with us?

- Take ownership of technical escalations and serve as a focal point for all related teams.
- Conduct extensive troubleshooting of backend databases and identify the root cause of data issues.
- Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
- Investigate and resolve technical issues within the system.
- Analyze system logs to identify the root cause of technical issues.
- Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
- Resolve technical bugs that were identified as part of the issue investigation.
- Produce high-quality code – readable, testable and maintainable.
- Develop tools and API to enrich the business capabilities.
- Maintain internal documentation and performed knowledge-sharing with team members.

## What hard skills do we need?

- **2+ years** of experience as an escalation engineer or software developer (C#, .Net, Java or other programming languages).
- **2+ years** of proven experience with **OOP**.
- Excellent written and verbal communication skills in English.
- Proven experience with **relational databases (SQL server, etc.).**
- Ability to understand complex flows and work in collaboration with multiple R&D teams.