Position: Application Support Engineer Level 1_Help Desk and Support
Company: astoundcommerce.com
Experience required: 1y
English level: intermediate

Hiring is available for Ukrainians and local citizen situated in Poland, Czechia, Romania, Moldova, Hungary, Lithuania, Latvia, Estonia on remote and in Bulgaria, Slovakia (office or remote)

In this role you’ll get to:

Proactively monitor customers’ ecommerce solutions and Company Internal infrastructure using company wide monitoring tools;
Timely acknowledge and resolve requests\incidents or properly escalate to the appropriate next level of support, development team and 3rd parties, using the internal instructions, procedures, Knowledge Base and according to accepted SLA time;
Perform complex analysis of Production and Staging applications errors, investigate possible performance degradation or availability issues of services with appropriate escalation to the next Support level if appropriate;
Perform deployments and patches of Production and Staging environments on demand from Project Team and Client;
Maintain all Internal Company systems, grant access for internal users, collaborate with DBA and other Teams to resolve any issues.

Your skills and qualifications:

1+ years of Unix-based or Windows-based systems administration experience or your first days after graduating University with Technical Degree;
General knowledge in SQL and in network administration;
English language at pre-intermediate level as a minimum;
Understanding and analyzing requests, quick reaction;
Good problem investigation and solving skills.

      Optional:

Experience on Application or Technical support position;
Experience with monitoring systems operations;
Experience with Relational databases: MySQL, Oracle, DB2;
Work in Linux console;
Experience with Shell scripting (Bash, Python, Perl);
Experience with the shift schedule, particularly with night shifts;
Experience with Jira and Confluence;
Good communication skills (verbal and written);
Strong time management skills.

What we offer in return:

Shift schedule: working 12 hour shift pattern (7 on, 7 off), which rotates between day and night shifts (only 1 week of night shifts per 2 months);
Knowledgebase accumulated over decades of work on the global ecommerce market;
A constant inflow of ecommerce projects with global outreach;
Coaching during probation, team cooperation and mutual help all the time;
Trainings and certifications of various eCommerce platforms;
Free Python, Linux courses with certificate
Extensive technical library with option to order books;
Free English classes to make a progress in verbal and written skills;
Healthy lifestyle programs, sport compensation.
Insurance program for employees and relatives;
Internal bonusses and corporate events. 
Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing
Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans
Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level
Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide

Why work for Astound Commerce?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. 

Grow your career with Astound Commerce, and discover exciting opportunities while doing the work you love!