Position: Customer Success Manager
Company: Divoro
Experience required: 2y
English level: upper

**Responsibilities**

Building Cyber Security Company together with Management team, reporting directly to General manager.

Managing relationships with clients and stakeholders (mostly based in the US).

Work with customers to expand existing company offerings and schedule delivery of those services with internal delivery teams.

To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.

Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that the project team adheres to project requirements.

Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.

Designing and signing off on contracts and SOWs.

Overseeing all incoming and outgoing project documentation.

Establish and maintain processes to manage scope over the projects lifecycle, assessing and managing risk within, and across, multiple projects.

**Requirements**

3+ years of working experience as CSM or Project Manager in the information technology sector.

Fluent English and excellent written and verbal communication skills is a must.

Solid technical background, with understanding or hands-on experience in software development.

Experience seeing projects through the full life cycle.

Proven ability to complete projects according to outlined scope, budget, and timeline.

Strong management, budgeting and analytical skills.

Experience with project management software tools, methodologies, and best practices.

Solid organizational skills including attention to detail and multi-tasking skills.

Negotiation skills and the ability to develop strong working relationships.

**The company offers:**

100% remote.

Flexible working hours.

Open-minded team that is always ready to help.

Healthy and positive team environment.

Visionary leadership that sets goals and judges by results.

Opportunities for professional and personal growth.

Direct contract with US-based company.

Paid vacation and sick leave.