Position: Site Reliability Engineer
Company: Zoolatech
Experience required: 2y
English level: upper

Nordstrom.com is one of the largest retail e-commerce companies in North America. Nordstrom Operations Center (NOC) is ensuring that all services run smoothly and dev teams get the support they need to operate.

We’re obsessed with driving down our production issue count, ensuring that we learn from what issues we have, and strive to lower the time to repair any issues that occur.

If you want to be a part of a team of engineers that monitors and troubleshoots Nordstrom’s infrastructure 24x7 and is the Eyes-on-Glass first point of contact for all issues, and thrive in an intense, fast-paced, highly visible environment then we should talk.

A day in the life:

Providing Tier 1 support for application and infrastructure issues across the enterprise
Monitoring, triaging, and coordinating incident response when service failures, infrastructure issues, or deployment issues occur
Hands-on analysis and troubleshooting of production
Identifying, defining, and building improvements to support tools, processes, and the service itself
Improve customer experience with delivering new service monitoring, alarming and scripting

RESPONSIBILITIES
Monitor critical business systems from 9am to 5pm (7 days a week but no more than 8h/day and 40h/week)
Facilitate work on incidents
Respond to support requests from internal users
When everything works as expected, learn technology or work on self-driven initiatives =)

WE REQUIRE
Good English to communicate directly with customers, great communication;
2+ years with Linux/Unix systems administration (monitoring, troubleshooting, performance tuning, preventative maintenance, and capacity planning);
2+ years with configuration management, source control, and containerization tools;
2+ years managing Cloud-based infrastructure and automation;
Experience with at least one scripting language (e.g. Bash, Python, Ruby, Go)
Experience with site/infrastructure monitoring systems (like AWS Cloudwatch, Datadog);
Understanding of Networking (TCP/IP, routing, network topologies, and hardware, SDN, etc);
Broad understanding of large scale system architecture, automation, integration, and processes;