Position: Delivery Manager
Company: Deloitte
Experience required: 3y
English level: upper

**Responsibility:**

- Lead the delivery team (including BAs and IT Consultants), guiding it to work according to the corporate best practices, using the defined policies, processes, practices, and tools
- Demonstrate accountability through the actions, the possibility of managing multiple projects simultaneously
- Manage project deliveries to time, budget and quality
- Manage and oversee project risks, issues and reporting
- Build relationships with client stakeholders and team members
- Take a major role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members.
- Together with technical lead, contribute to the development and implementation of product roadmaps, generate ideas and solutions for the implementation of challenging technical tasks
- Ensure the project delivery team complies with Deloitte and clients’ standards and frameworks.

**Requirements and skills:**

- 3-5 years of working experience in the area of IT with relevant project or delivery management experience
- Lead projects delivery toward customers leveraging project management methodologies and practices
- Team player with strong analytical skills and structured problem-solving approach
- Manage team, monitor performance of the team, be responsible of the team members and their development
- Coach and transfer knowledge to colleagues and clients
- Participate in regular delivery calls with clients
- Be responsible for customer satisfaction in terms of projects delivery, goal and results
- Identify opportunities to grow with the client and maximize added value to clients
- Excellent communication skills and advanced in English
- Creative with mindset to deliver value to a client
- Experience in leading projects
- Experience in leading Agile deliveries (Scrum, SAFe, Kanban). Scrum Master or SAFe certification is a plus
- Knowledge of ITSM / ITIL practices would be a plus

**Personal skills:**

- Analytical mindset
- Communication skills
- Managing skills
- Good experience and understanding of the development process, roles, their interaction
- The ability to resolve human conflicts
- The ability to make quick decisions
- The ability to take responsibility
- Excellent communication and persuasion skills

**Project Description:**

The purpose of the USAID Health Reform Support (HRS) project is to support a transparent, accountable, and effective health care system that is capable of meeting the health needs of the Ukrainian people. Advancing health sector reforms, enhancing transparency, and tackling corruption will reduce out-of-pocket payments and improve access and availability of high quality, evidence-based health care services for Ukrainians. Elimination of corruption is a cross-cutting theme across all objectives to be achieved by this activity, which include:
- Improve health sector governance.
- Support the transformation of the healthcare financing model.
- Strengthen the health workforce.
- Enhance transparency, accountability, and responsiveness of the health care system.
- Improve service delivery system at all levels.