Position: Head of B2C
Company: Join UP!
Experience required: 5y
English level: upper

Join UP! Tour operator announces an ambitious career opportunity - Head of B2C.

It is important for us to share our passion for travelling and be a challenger by a nature. 

Join UP! is a Ukrainian tour operator founded in 2010. During 13 years we have become one of the most vital tour operators and the most influential players in the tourism market of Ukraine. Companies under the brand Join UP! work in Kazakhstan, Estonia, Latvia, Lithuania, Moldova, Poland, and Romania. 
Today we are united  almost 1500 employees in all countries where we work.

The mission of the role is building and managing sales in the B2C channel in order to achieve the company's strategic goals.
You will play a vital role in driving the success of our business by effectively managing and growing our customer base, be responsible for overseeing the sales operations and strategies of our B2C channel for all markets.

Key Areas of Responsibility:

Sales Management: Develop and implement sales strategies and initiatives to achieve revenue targets and drive growth in the B2C channel. Lead sales B2C team and provide guidance and support to ensure effective sales execution. 

Customer Acquisition and Retention: Identify opportunities for customer acquisition through various marketing channels, such as digital advertising, social media, and partnerships. Implement initiatives to enhance customer retention and loyalty through personalized experiences, loyalty programs, and customer feedback mechanisms.

Product and Pricing Strategy: Collaborate with the product management team to align product offerings with customer preferences and market trends. Develop pricing strategies that optimize revenue and profitability while ensuring competitiveness in the market. 

Sales Performance Analysis: Monitor sales performance, analyze key metrics, and identify areas for improvement. Utilize data and insights to make data-driven decisions and implement corrective actions to drive sales effectiveness.

Market Research and Competitive Analysis: Stay updated on industry trends, market dynamics, and competitive landscape. Conduct regular market research to identify new opportunities, emerging customer needs, and potential threats. 

Cross-functional Collaboration: Work closely with other departments, such as Marketing, Digital, PR, Web developing, Operations, IT, Finance, to ensure seamless coordination and alignment of business processes. Collaborate with the B2B team to leverage synergies and identify potential cross-selling opportunities.

The main tasks:
Lead and motivate a team of sales professionals, providing coaching, guidance, and performance feedback.
Develop and maintain relationships with key customers, partners, and industry stakeholders.
Development of a B2C sales platform (website, platform).
Ensure compliance with company policies, legal requirements, and ethical standards.
Identify and implement process improvements to enhance sales efficiency and customer satisfaction.
Stay updated on industry best practices and emerging trends in B2C sales and marketing.

Requirements/ Qualifications:
Proven experience in B2C sales management (marketplaces, e-commerce, internet marketing etc.)
Experience in companies that have successfully entered international markets will be a big advantage
Strong leadership skills with a track record of successfully leading and developing high-performing teams.
Excellent analytical and problem-solving abilities, with a data-driven mindset.
Solid understanding of sales and marketing principles and strategies.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proficiency in using CRM software and other sales tools.
Proactive, results-oriented mindset with the ability to thrive in a fast-paced, dynamic environment.
Fluency in English 
Willingness to travel as required for business meetings, conferences, and industry events. 
Creative and innovative
Grows mindset.

What we offer:
An ambitious leadership role in the fast-growing multinational team Join UP!
Opportunities to implement your expertise and continuous development in a Growth mindset culture.
Ability to directly influence the company's business results
Long-term cooperation and competitive financial motivation
Medical insurance
Direct subordination to CEO Join UP!
Remore/hybrid format of cooperation 
Intellectually challenging and rewarding work
Discounts on Join UP! tours and service tickets on SkyUp flights.
Don't miss the chance to join a global multinational travel company and see you on board!

*Надсилаючи резюме, Ви надаєте ТОВ "ДЖОІН АП!"  згоду на обробку персональних даних, вказаних Вами у резюме та/або у супровідному листі до нього. Надані Вами персональні дані оброблюються для цілей опрацювання резюме, розгляду Вашої кандидатури на вакантну посаду та подальшої можливої комунікації з питань зайняття вакантної посади. ТОВ "ДЖОІН АП!"  є володільцем бази персональних даних, до якої буде включено відомості, вказані у резюме. Персональні дані оброблюються нами відповідно до приписів Закону України "Про захист персональних даних".
Ви, як суб’єкт персональних даних, користуєтеся усіма правами, визначеними статтею 8 Закону України "Про захист персональних даних".  Для реалізації прав, визначених Законом, Ви можете звернутися до "ТОВ ДЖОІН АП!" із письмовим запитом, скерувавши його за юридичною адресою "ТОВ ДЖОІН АП!"