Position: Customer Support Manager (Arabic)
Company: NovaMia
Experience required: 1y
English level: upper

Hello!

We are looking for arabic speaking customer support manager to our Kyiv office.

Requirements:
Arabic - Native;
English - Fluent;
Competent written and oral speech (knowledge of grammar and style of the language);
1+ year experience in customer support;
Experience with CRM systems;
Analytical & Research Skills;
Customer-oriented and responsible attitude;
Stress resistance.

What You’ll Be Doing:
Customer verification;
Chatting with clients via our channel support (emails, live chat, and calls);
Receiving and processing incoming requests;
Keeping records of the work done.

What we offer:
Competitive salary;
4-5 shifts per week (morning is 09:00-18:00 and 18:00-03:00) including weekends and holidays;
Long-term employment with 20 working-days paid annual leave;
Support from colleagues and automatization of time-consuming processes;
Convenient modern office nearby Olimpiiska station;
12 working days of paid sick leaves per year;
Official employment;
Family atmosphere and if you’re also a dog lover, it’s 100% match.

Please send your CV in English!