Position: IT System Administrator
Company: Edible Arrangements
Experience required: 3y
English level: intermediate

**Who we’re looking for:**

We are currently seeking an IT Helpdesk Engineer who will help support the Microsoft Office 365, Active Directory, Data networks. This role will be on-site at the Kyiv office and support the infrastructure for all corporate locations. This is a multi-functional key role that is part of a small team that supports our global infrastructure. It is a hands-on role supporting computer hardware, software, networks, and security.
Edible Brands Information Technology department is a team of technology professionals that support a global IT infrastructure for multiple Edible Brand-owned companies. We provide and support the platform that employees, contractors, and temporaries use worldwide.

**Requirements:**
• You have a bachelor’s degree or 2-4 years of managing an enterprise network, deploying and supporting Microsoft Office 365 applications
• Your hands-on experience of the administration of the Microsoft Windows Server Platform, will include but not limited to Active Directory, Group Policy, DHCP, FTP, SMTP and DNS
• You have strong knowledge of windows, system backups, restore, recovery, DR and high availability strategies for Microsoft environments
• You have excellent communication skills and be a team player with a willingness to engage issues in multiple departments
• You love to work in a fast-paced environment, and possess a willingness to “roll up your sleeves”
• You are high energy and have a proactive approach
• You work well in cross-functional teams
• You have the willingness to work outside normal business hours to accommodate different time zones
• You are organized, innovative, and collaborative and can manage multiple projects at a time

**Responsibilities:**
• Administer, manage, and support Office 365 applications, Active Directory, and Azure cloud instances.
• Manage and support MDM platforms, cloud-based voice platforms, and other applications utilizing applications specific tools and security best practices.
• Provision hardware, software, printers, and access for onboarding of new hires as well as for an employee departure.
• Must have hands-on experience in system administration of Office 365 applications, Active Directory, and Windows operating systems.
• Experience with Apple Macbook pro laptops and other Apple products is also preferred.
• Maintains system performance by performing system monitoring analysis and troubleshooting on system hardware, software, networks, and operating systems.
• Regular application installations, configurations, and day-to-day administration. Troubleshoot hardware and software issues as they arise. Staying familiar with new versions of applications and technology used in the environment.
• Support and operate all A/V conference rooms and their communication equipment for Team meetings and other events.
• Availability to provide after-hours/on-call support, as needed, for a 24x7 operational environment.
• Maintain and create application, process, and network documentation as well as security policies as needed.
• Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills
• Able to identify risk and issues and recommend appropriate mitigation plans
• Can deal with changing priorities and meet tight timelines in a matrix environment. Can work under pressure, manage competing priorities and work independently with minimal oversight
• Not afraid to be inquisitive and willing to challenge the status quo
• Self-motivated and energized to work with highly diversified business and technical teams (incl. offshore partners)
• Excellent verbal and written communication skills with the ability to communicate actively, openly, and effectively (verbal and written) with a variety of different audiences (business and technical). Ability to communicate complicated security concepts to technical and non-technical employees
• Be a proven contributor in a team environment

**Work conditions**
We will take care of:

1) Your professional and personal development:
- Multinational and intercultural experience;
- Corporate library;
- A world-class team to work with;
- Growth opportunities;
- Cutting-edge frameworks and technologies

2) Well-being
- Competitive salary
- Health insurance after the probation period
- Common team activities
- Bonuses accordingly to the policy
- Work-life balance

3) Working environment
- Cozy office in the heart of Kyiv, close to all 3 underground lines (Maydan Nezalezhnosti is 150 meters away)
- Start-up spirit (the team is being built from scratch);
- Remote work when needed
- Adequate teammates