Position: Senior Service Engineer (Roaming)
Company: Infopulse
Experience required: 3y
English level: intermediate

Areas of Responsibility
Provide L2 network support activities, proactive and reactive for Roaming services: Instant Roaming (IR), Roaming Hub/Open Connectivity (OC), and Data Roaming Control (DRC)
Ensure pro-active follow-up of network and service availability/quality and perform proactive and reactive maintenance actions
Perform incident management as well as planned works
Collaborate together with our vendors and monitor their performance. You insist on a proper service delivery
Participate in the implementation of the new services and network rollout projects, in collaboration with engineering teams
Apply engineering experience to the most complex services like consultation, investigation and research
Apply advanced troubleshooting approaches and provide support for L1 engineers for complex troubleshooting case
Make recommendations on monitoring process improvements
Take part in a guard duty service
Qualifications
Master's degree in Computer Sciences, IT, Telecommunications or equivalent
5+ years experience in the operation of mobile or fixed networks as an engineer
Strong SCCP, MAP, ISUP, CAMEL, INAP knowledge and experience
Strong Diameter, GTP v 0,1,2, DNS knowledge and experience
Signaling protocol monitoring tools, protocol analysers, trace analysis
Analysis of statistics and reports, good knowledge of Network KPIs
Strong knowledge and experience with roaming data implementation on mobile network nodes
Unix/Linux basic operational experience
IT tools: Python, PHP, JavaScript, Splunk
Fluent in English, knowledge of any other language will be an asset
Excellent team-player skills and flexibility: the ability to coordinate work with colleagues and apply rules and procedures depending on a situation
Strong customer-oriented competency: focusing on customer demands
Good communication skills: readiness to communicate efficiently in a multicultural working environment, ability to communicate technical engineering information to various audiences
It will be an advantage
VoLTE and 5G NSA knowledge and experience
Experience with DB (MySQL, Oracle)
VoIP/SIP professional background
Experience in IREG Roaming tests and validation