Position: Head of IT Department
Company: altamira.ai
Experience required: 2y
English level: upper

**The responsibilities are: **

Overseeing all IT operations including staff and infrastructure and evaluating them according to established goals 

Devising and establishing IT policies and systems to support the implementation of strategies set by upper management (IT Security, Infrastructure, Change and Patch Management, etc.) 

Analyzing the business requirements of all departments to determine their technology needs 

Prepare our company for passing ISO 27001 and ISO 9000 and other potential certifications 

Support the engagement with the new Clients, work with Clients IT Infrastructure and IT Security representatives on request 

Support the development of internal toolset, IT systems migrations 

Support the due diligence process with new business entities 

Ensuring the maintenance of current technology systems 

Proposing strategic solutions and recommending new systems and software. 

Preparing financial budgets and performance reports. 

Building and maintaining relationships with external advisors and vendors. 

Ensuring reported issues are resolved in a timely manner. 

Purchase efficient and cost effective technological equipment and software 

Inspect the use of technological equipment and software to ensure functionality and efficiency 

Develop key performance indicators and SLAs in lieu of requirement of stakeholders 

Develop policies for internal IT operations to drive attainment of SLAs 

Enable process efficiency of back office operations 

Ensuring strategic capacity planning 

Managing all or part of the IT department, including: 

Directly supervising some employees 

Hiring certain members 

Handling employees’ concerns and performances 

Identifying and eliminating security vulnerabilities with strategic solutions that increase data security 

Managing the organization’s help desk  

Coordinating IT activities to ensure data availability and network services with as little downtime as necessary 

Implementing executive policies 

Reporting back to the C-suite 


**Requirements: **

Proven experience as IT Director/Head of IT or similar role 

Deep Understanding of ITIL processes 

Experience in analysis, implementation and evaluation of IT systems and their specifications 

Experience in controlling information technology budget 

Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems 

Strong interpersonal skills and ability to effectively communicate with teams across the entire organization 

Excellent leadership and decision-making skills 

Proof of continued education such as certifications is desirable. 

Strong knowledge of project management principles 

BSc/BA in computer science, engineering or relevant field; MSc/MA will be a plus 

5+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects