Position: L2 engineer
Company: Infopulse
Experience required: 2y
English level: intermediate

Organizational requirements:

- providing shift-based services: weekly from 07:00 to 15:00 and from 15:00 to 23:00

- on-call duty: weekly 24/7 (availability for urgent issues, involvement within 30 minutes 24/7)

Profile requirements:

- Windows OS desktop and server administration experience;

- Active Directory administration experience;

- Office365 administration experience;

- IT Service Management systems experience (knowledge of ITIL framework is a plus)

- Networking skills

-Scripting knowledge (CMD/PowerShell)

- MS SQL knowledge is a plus

- English, at least Pre-Intermediate

Responsibilities and role description:

Act as a main L2 shared engineer on shift, resolve requests escalated from L1 team and from end-users. Handle requests as a shared resource: resolve issues coming from variuos companies.

Directly engage (phone calls, chat, remote connection) with end-users in order to solve issues.

Escalate issues to third parties (external vendors). Update the internal documentation according to the experience gained.

Coach and train L1 engineers on the repeated and documented issues.