Position: C, C++ Developer
Company: GeeksForLess
Experience required: 3y

Responsibilities:

- Provide In-depth technical support to troubleshoot and resolve incidents
- Troubleshooting issues by going through the log files with a thorough attention to detail
- Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams
- Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
- Take responsibilities for maintaining SLA and availability of the application
- Able to work on minor enhancements, Customization and configurations
- Provide assistance to other team members
- Proactively keep management informed of critical customer issues/concern
- Follow incident management process to - Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners
- Co-ordinate with L3 support for application bug/ enhancement requirement
- Support L3 team during implementation. 
- Proactive Monitoring of the system to ensure a stability of the application 
- Ability to work with Cross-functional teams - Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue
- Documenting of new production functionalities which has been deployed as a part of Sprint Development