Position: Program/Delivery Manager, Online Retailer
Company: Dataart
Experience required: 5y
English level: upper

✅About the vacancy
DataArt provides consultation and development of the software for the client in both areas of their activities: online sales and the creation of a proprietary world-class suite of solutions for operating grocery businesses.

There are 10 teams working on a number of e-Commerce products. All teams have been around for a while and naturally benefit from processes & culture that were set. We are looking for an experienced Program/Delivery Manager dedicated to teams, knowing what teams are busy with (roadmap, deliverables, timelines, needs, risks, issues, etc), and at the same time being able to maintain a high-level overall picture. The goals for this role are:

● Decrease operational load on the leadership team who has other responsibilities, while improving control over situation and de-risking the setup

● Increase level of confidence and transparency in programs delivery by teams - not only development but also organizational initiatives like L&D or SoC2

● Ensure better people engagement by helping teams collaborate better, removing obstacles, providing unified vision, and addressing risks early

● Improve sustainability and resilience of the organization

The Assignment will work with the Client’s Head of Engineering and liaise closely with the following other roles:

● Lead Product Manager understanding key initiatives and taking responsibility for their delivery.

● Team Leads and teams to remove obstacles, improve processes, and look after people

● SRE Lead for ensuring healthy distribution of team’s capacity between reliability work and other types of work in teams

● DataArt Account Manager and Delivery Director

✅Responsibilities
- Work with Product Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
- Work with teams on overall process improvements, health check monitoring and reinforcing collaborative culture
- Help manage risks and dependencies, escalate and track impediments
- Foster collaboration on big initiatives that require coordinated effort from multiple teams, help to break silos
- Help teams to solve problems that are outside of their boundaries, like insufficient capacity or lack of particular skill set in the team
- Provide additional support to people in teams to make sure they’re engaged and motivated, serving as the first line of escalation
- Empower teams and coach leaders, teams in the new processes and mindsets
- Assist in tracking the execution of features and capabilities (metrics)

✅Must have
- 5+ years of successful project and program management experience
- Experience in managing all stages of the project life cycle
- Experience with teams of 30+ people
- Understanding agile development processes
- Effective communication and problem resolution skills
- Can advise, negotiate and be proactive in contact with clients
- Excellent command of written and spoken English

✅Would be a plus
- Experience with scaling Agile development (SAFe, SoS, LeSS)
- Understanding e-Commerce and/or Retails domains
- Software engineering background