Position: Application  Administrator
Company: SoftServe
Experience required: no_exp
English level: upper

**WE ARE**
Our Сlients are the companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.

**YOU ARE**
The following experience will help you to stand out

-At least Upper-Intermediate level of English
-Stress-resistance, ability to stay cool-headed in tough situations
-Strong problem solving and research skills, real desire to help people to fix their problems
-Ability to work in a team as well as Multi-tasking
-Personal motivation to be a quick learner, organized, and responsible
-Previous expertise in customer support or system administration
-Technical background, a basic understanding of ITIL processes

**YOU WANT TO WORK WITH**
-Atlassian products, such as: Jira, Confluence, Service Desk etc.
-Atlassian configuration requests & products optimization
-Atlassian 3rd party add-ons & integrations
-User guides & trainings for customers
-Challenges to find the best solutions for the customers

**TOGETHER WE WILL**
-Work on the improving the processes for the customers
-Work on the solutions focused on customer success
-Work with complex questions and resolve issues in Atlassian tool set
-Help customers to implement their Atlassian related requests
-Implement major\minor system upgrades (upgrading JIRA to new version etc.)
-Be involved in communication with client (participating in weekly meetings etc.)