Position: Business Analyst / Technical Writer
Company: Smarter Contact
Experience required: 1y
English level: fluent

We are building an Omni-channel messenger platform using Telegram, WhatsApp, Viber, Facebook, and Instagram in one simple, clean and highly user-friendly interface. 

The system allows you to contact all your leads in one place with also a flexible and well-designed CRM.

Our first product was already successful in the US and now building on that with our newest version which we are making now.

Regarding technology, we are using Firebase, Nodejs, React & Event-driven architecture.
We have a big vision of being one of the biggest companies in the world and only looking for the top people who want long-term work for an excellent product company. So this is an opportunity for you to be part of something that’s still an early stage and finally, love what you do!!

Our main stack:
- React 17
- ChakraUI
- TypeScript
- NodeJS 14
- Firebase (Firestore, CloudFunctions).
- Numerous APIs, including Twilio, Stripe, etc.

The formal language of communication within a team is English.

**Responsibilities:**
-Research, obtain and organize necessary technical content from the Product and Project Manager, Design, Development, and QA teams.
-Develop, structure and organize internal project documentation.
-Gather, elicit, analyze business requirements, and transform them into technical specifications.

**Requirements**
-0.5+ years of experience in a similar role.
-Experience in writing User Stories, Use Cases, and system diagrams
-Experience in writing project documentation such as User Guides, and Release Notes.
-SDLC knowledge.
-Understanding of software development basics.
-Problem-solving, attention to detail, fast learning.
-Proactive mindset.
-English - Upper-Intermediate+.

**We offer:**
- Startup spirit in a stable and profitable product company.
- Flexible work hours, usually from 10:00 till 18:00 EET.
- Ukrainian bank holidays off.
- Paid time off.
- Vacation and sick leaves.
- Health insurance (after probation period).
- Accounting services.
- English classes - 50% by company cost (by approval).
- Computer/equipment provided by the company as needed.
- Birthday gifts and much more.