Position: Microsoft 365 Administrator
Company: Partnerway
Experience required: 3y
English level: upper

**Key Duties and Responsibilities**

**Office 365 and SharePoint administration**

• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability
• Administration, support, and configuration of MS Office O365 for staff
• Maintenance/sustainment of existing client SharePoint sites and sub-sites, lists,
libraries, and content (including pages, workflows, and items)
• Maintenance, and sustainment of additional complementary functionality for
customer sub-sites, lists, libraries, and content
• Administer and support an enterprise-level Microsoft Exchange infrastructure
• Troubleshoot Exchange related issues when alerted by monitoring software

**General IT: End-user support and training for hardware and software**

• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Office, Outlook etc)
• Providing end-user support for all PC based hardware, applications and services
• New user setup and orientation including installing and configuring workstations,
software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide support and troubleshooting
• Troubleshoot OS, network and storage-related issues

**Operational Security, Maintenance, and Governance**

• Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment, and facilities) is reasonable and restricted to authorized individuals
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system, and storage utilization reports, site and system usage, growth reports, and management site collection quota settings

**Qualifications & Experience**

• Experience administering O365, Exchange, Azure Active Directory, and SharePoint environment
• Ability to configure Microsoft 365 to manage processes and document storage
• Help desk experience and ability to provide technical and end-user support
• Demonstrable experience in successfully supporting Microsoft 365 products
• General knowledge of networking – IP, DNS, SMTP
• 5 years of IT experience