Position: Delivery Head
Company: Customertimes
Experience required: 5y
English level: fluent

**Be part of the global CT delivery team**

**Job Responsibilities**
• Identify appropriate resources to achieve projects’ objectives within planned timeframes
• Create job definitions for the Resource Team members and submit appropriate job requests
• Take active part in staffing activities including interviews, staffing meetings, resourcing meetings, etc.
• Support Customertimes positive image in the job marketplace (by interacting with candidates, representing the company at public events, etc.) and among its contractors
• Manage quantity, qualification, and engagement level of the contractors in the Resource Team
• Monitor Resource Team members performance on regular basis by interacting with Project Managers
• Motivate Resource Team members to meet project goals, adhering to their responsibilities and projects’ milestones
• Monitor Resource Team motivation, identify contractors at risk and suggest retention actions aimed to prevent attrition
• Build solid organizational structure within the Resource Team
• Conduct regular one to one meetings with all subordinates
• Identify effective and motivated mentors and support strong mentorship practices across the Resource Team
• Build and support balanced seniority pyramid within the Resource Team
• Take responsibility for constant growth of the technological and managerial expertise in their Resource Team
• Play active role in contractors’ grading process and make sure that appropriate Personal Developments plans are created, supported and updated
• Initiate grade and salary promotions for the Resource Team members when appropriate
• Identify training needs and coordinate training activities in collaboration with HR team
• Assist in development of marketing CVs for the whole Resource Team and update them on quarterly basis
• Create and support in actual state Skill Matrix for the Resource Team
• Update on quarterly basis relevant Resource Team contractors information in ICRM:
• Contractor professional summary
• Languages
• Certifications
• Education
• Customer description
• Project description
• Technical skills
• Project technologies, Project responsibilities (allocation)
• Historical projects
• Perform Compensation Management activities for the Resource Team
• Perform administrative tasks: allocations and leave approval, helpdesk requests processing and similar

**Requirements**
• Overall 9+ years of working in IT Consulting;
• Overall 5+ years of experience as a Project/Program Manager leading the delivery on international enterprise projects;
• Experience in working as Head of Delivery / Head of Department or similar function, providing oversight/guidance on the project portfolio of the organization;
• Deep understanding and hands-on experience in project management, business analysis and software testing (having experience in Salesforce Ecosystem is a ++);
• Technical background in one of key roles: developer / consultant / BA etc.;
• Brilliant understanding of IT-Consulting methodology, SDLC, Agile and hybrid approaches on delivery (SAFe, LESS etc.);
• Strong rational thinking and analytical approach on things;
• Proactive approach on job execution;
• Excellent communicator in written and verbal form;
• Extremely versatile, dedicated to efficient productivity;
• Experience planning and leading strategic initiatives;
• Experience of working in multicultural environment;
• Experience of working with offshore teams (Eastern Europe);
• Readiness to work from 8AM to ensure proper time overlap with offshore teams.

**We offer**
• Regular compensation package reviews
• 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate and 5 working days of paid sick leave without a certificate.
• Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate)
• Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.)
• Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company
• Office or remote or mixed types of work are welcome — upon employee’s convenience and by approval of direct manager
• Free English classes in the office
• Convenient office location in the center.