Position: Delivery Manager/ SCRUM
Company: Diebold Nixdorf
Experience required: 2y
English level: intermediate

Responsibilities:
•	Serve as primary contact for customer inquiries and concerns and internally face as the customer to internal development and quality assurance units
•	Initiate escalation process and manage it properly
•	Review customer requirements/change requests, set delivery priorities and plan and coordinate all FCI software delivery activities (Change Request Releases, Maintenance Releases, Hotfixes) to meet customer expectations
•	Analyze software quality issues (from customer lab and/or field) and drive corrective actions in a timely fashion
•	Track, measure and report on KPI’s and milestones and drive “first time right” towards the customer


Minimal requirements:
•	Estimating and planning skills
•	Recognizing and solving problems, Prioritization
•	Effective Communication (both with customer and internally and at various levels of the respective organizations)
•	Strong Intercultural skills
•	Experience to work in multinational environment
•	Understanding of SW development lifecycle
•	Project Management and SW Delivery planning skills and experience
•	Working knowledge of Agile, Scrum, and Lean project management methodologies.
•	English language (verbal and written) Full professional proficiency