Position: Junior Support Engineer L1
Company: Infopulse
Experience required: 1y
English level: pre

We are looking for a Junior Support Engineer to L1 IT support team. This position requires providing support of internal users and workplaces in a large company (more than a thousand employees).


Areas of responsibility:
Processing requests received through the service desk system.
Providing advice to internal users
Basic hardware diagnostics and maintenance (PCs, laptops, MFPs)
Writing articles and manuals for the internal knowledge base

Requirements:
Experience with Windows OS, MacOS, Linux systems
Basic knowledge of Active Directory, MS Office and Office 365
Basic knowledge of Network (WAN/LAN) and TCP/IP
Ability to diagnose and troubleshoot basic hardware and software technical issues
Good problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Team player
English: pre-intermediate would be a plus