Position: IT systems support specialist
Company: Xometry Europe
Experience required: 2y
English level: intermediate

We are looking for an IT systems technical support specialist to strengthen the IT team (working remotely).

**Responsibilities:**
Technical support and administration of users and IT infrastructure;
Sourcing equipment for employees (including logistics for remote workers);
Preparation of new hardware, including initial software setup;
Work with Service Desk;
Monitoring software license turnover;
Participation in planning of information systems of the company, infrastructure development, participation in IT projects of the company;
Create/remove/account users;
Supervise and directly participate in remote technical support;
Handling incoming requests from employees, problem solving, counseling;
Monitoring of user infrastructure and services;
Development of fault tolerance and reliability of the Company's services;
Interfacing with other departments to identify IT and IS requirements for office infrastructure.

**Requirements:**
Professional Education;
2 years experience in a similar function;
English conversation level at least B1;
Knowledge and skills in system administration (Windows AD, Microsoft Azure, Google Workspace, OKTA);
Experience in technical support of SIP clients/applications; 
General understanding of GDPR requirements;
General understanding of information security requirements;
Understanding of networking principles, ip addressing, routing;
Understanding of the principles of building remote access technologies (VPN, Remote Access, etc.);
Desirable:
Knowledge of scripting languages (bash, powershell, python);
Basic knowledge of SQL;
Knowledge of modern distributed teams technologies;
Understanding of cloud services principles;
Knowledge of ITIL/ITSM.

**Terms & Conditions:****
Fully remote working mood;
Registration as an Private Entrepreneur or Selfemployed (Service Contract Agreement);
The salary is 1 300 EUR Gross;
We provide a laptop and monitor;
Paid leave of 25 working days.