Position: Service Delivery Manager
Company: SupportYourApp
Experience required: 1y
English level: fluent

Join our team as a Service Delivery Manager to provide high-level quality service for famous IT-companies from all over the world. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.

YOU ARE:

Fluent in English;
The one with at least 1 year of commercial experience;
Critical thinker and problem-solver;
Team player;
Skilled in time-management;
Having great interpersonal and communication skills;
Excellent at organizing and multitasking;
Having a proven ability to take responsibility.

YOU WANT TO:

Take part in the new clients' integration;
Report on a regular basis;
Maintain constant communication with support teams and the client;
Make sure that support processes are built to an appropriate quality level;
Train support teams and supervisors;
Proactively mediate and resolve any client concerns etc.
Monitor service quality;
Monitor team discipline and ensuring corporate culture within the team;
Take care of an internal product documentation.


WE ARE

SupportYourApp is a leading customer support company. We work with 25 countries and provide support in 42 languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com