Position: Service Delivery Manager
Company: Competera
Experience required: 3y
English level: fluent

**Competera** uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both cutting-edge math ‘under the hood’ and for deep expertise in the pricing domain. We are now looking for a **Service Delivery Manager** to form the tech support team and improve customer satisfaction level.

**What you will do:**
- Oversee the delivery of Competera services to customers.
- Lead service delivery team.
- Provide tech support for the Competera Pricing Platform and manage change requests for live customers.
- Assist with preparing for Quarterly business reviews with customers.
- Investigate incidents.
- Suggest improvements in process/ product to make tasks repeatable and scalable.
- Track and upkeep service SLAs.

**Requirements:**
- Proven track record in building transparent user support and service delivery processes.
- Experience in forming new teams.
- Tools: Jira SD, G Suite.
- Advanced English proficiency.
- Task management — scrum/kanban.
- Decomposition skills.

**Pleasant extras:**
- Troubleshooting.

**Soft skills:**
- Systematic mindset.
- Problem-solving.
- Adaptability.
- Leadership

**You’re gonna love it, and here’s why:**
- Meaningful work in an agile team ever-open to the experiments.
- Fair payout with regular performance-based reviews.
- Remote-first ideology: freedom to operate from the home office or from any convenient co-working space.
- Working hours that adapt to your biorhythm and no time tracking systems on.
- Want to learn? Competera loves that and is eager to cover up to 60% of your training/course fee.
- Paid vacation & sick leaves (20 business days each) + 15 days off.
- Partial medical insurance coverage

**Let’s price the world together!**