Position: Optimization Agent
Company: Brightfin
Experience required: 1y
English level: upper

You are definitely the person to enjoy our business if:
-you share our mindset and passion for automation, saving people’s lifetime and eliminating unnecessary waste;
-you want to see how your work influences the largest companies in the world and have an opportunity to learn and work with such big enterprise customers;
-you want to be a part of the next big thing in enterprise software;
-you care about customers, understanding and giving them the product they would love to use. 

Requirements:
-Financial analysis knowledge
-Excellent English to enable customer communication (written and verbal)
-Ability to handle any customer interaction professionally and with a service-oriented attitude
-Reliable and precise work style, even under time-pressure
Excel / PowerPoint skills
-Experience in software / hardware or telecom industry is a plus

Responsibilities:
-Perform telecom contract assessments and develop recommendations for clients to optimize their telecom spend;
-Work with clients’ financial teams to analyze complex billing models, reconcile and allocate charges and develop detailed reports;
-Act as technical telecom resource for requirements gathering and implementation;
-Perform telecom operations services, optimize processes and define standards;
-Provide top quality customer service to clients, vendors and internal teams;
-Own and manage project, new processes, standards and tools;
-Develop and own best practices, quality assurance methods, etc.