Position: SEO Account Manager
Company: Hiring and Dealing
Experience required: 5y
English level: fluent

This is a great opportunity for applicants who are motivated, flexible and demonstrate leadership skills. Although the communication is KEY,  you must have a very strong understanding of search engine optimization, Google my business, dealing with suspensions, and reinstating listings. 

**Your Day-to-Day activities include:**

You should be highly experienced with all of the following:
- Providing customer service to a wide range of clients
- Overseeing and following up on campaign deliverables
- Communicating and checking in with clients regarding their campaigns
- Creating and/or tailoring client campaign strategies based on their needs
- Communicating client needs and requests to the team
- Walking clients through their analytics via screen share programs like Loom
- Communicating with the team, assigning tasks, and holding them accountable to deadlines
- Providing final approval for projects going out to clients, including proofreading and aesthetics checks
- Taking notes on client requests during calls, and assigning them as tasks to the team
- Taking notes during team meetings, and holding accountability meetings with key team members
- Management of client ticketing system
- Learning basic information about each client’s niche, to understand the goals and challenges of their business

**Preferred Qualities:**

**TOP 4:**
- Resolve 90% of client requests within 48 hours 
- Report to 70% of the clients receive reports at least once a month
- Turn negative clients into positive clients in an average of under 7 days
- Complete Onboarding New Clients under 1 week of client joining company

**Other:**
- Comfortable with a sales environment, and willing to ‘save’ departing clients by highlighting the benefits of our work
- Willing to take unexpected client calls during work hours
- Comfortable being on camera, as much of our client reporting occurs through screen share programs such as Loom
- Experience creating/optimizing systems and operations processes, as we are always looking for ways to improve our business structure
- Detail-oriented, with an eye for correct grammar and online visuals
- Gains satisfaction from following through with tasks and seeing projects to completion
- Ability to lead and mentor a team
- Experience writing pitches and proposals for clients

**Competencies:**
- Efficiency: able to produce significant output with minimal wasted effort 
- Honesty/integrity: does not cut corners ethically. Earns trust and maintains confidence, does what is right, not just what is politically expedient. Speaks plainly and truthfully 
- Organization and planning: plans, organizes, schedules, and budgets in an efficient, productive manner, focuses on key priorities 
- Aggressiveness: moves quickly and takes a forceful stand without being overly abrasive 
- Follow through on commitments: lives up verbal and written agreements, regardless of personal cost 
- Intelligence: learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information 
- Analytical skills: able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and archives penetrating insights 
- Attention to detail: does not let important details slip through the cracks or derail a project 
- Persistence: demonstrates tenacity and willingness to go the distance to get something done 
- Proactivity: acts without being told what to do, brings new ideas to the company 
- Calm under pressure: maintains stable performance when under heavy pressure or stress 
- Work ethic: possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
- Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.

**What You Bring to the Team:**
- 5+ years of experience in search engine optimization 
- At least 2 years with Google My Business 
- 2+ years of experience in Customer Service, SEO Account Management, or Project Management
- High level of experience in Google Analytics
- Digitally proficient, including excellent knowledge of Outlook, Excel, and Microsoft Word
- Fluent English
- Employer uses a time tracker to track hours.

**Conditions:**
- 100% remote full-time job
- Work schedule 9 AM -  5 PM EST time
- Opportunity to grow with the US-based developing company
- A team of professionals
- Access to the most up-to-date industry tools & software
- Steady work
- Employer uses a time tracker to track hours 

**Selection process:**
- 30-minute audio interview with Talent Acquisition
- Test task
- An interview with the Founder
- Trial week

If this sounds like your kind of thing – we want to talk to you!