Position: Business Analyst (Customer Success Manager)
Company: GP Solutions
Experience required: no_exp
English level: upper

GP Solutions is looking for a Customer Success Manager

We offer you a catching opportunity to explore the world of digital travel and to work on an innovative project!

Our product GP Travel Enterprise (GPTE) is an innovative and powerful travel automation solution for Tour Operators, OTAs, DMCs, TMCs and Wholesalers, which helps hundreds of companies across the globe to run and grow their businesses.

Requirements:
- 0,5+ years experience as a Business Analyst/ Implementation Manager/Customer Success Manager/Project Manager or at least successfully finished BA course;
- Upper-Intermediate or higher English level;
- Well-developed self-organization and responsibility skills;
- Top-notch oral, written, and interpersonal abilities;
- Ability to write well-structured meeting follow-ups;
- Experience in requirements clarification and composing project documentation;
- Being proactive, stress-resistant, with a positive attitude to life.

Responsibilities:
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business;
- Perform gap analysis to make sure the backlogs of the platform meet client’s needs;
- Ensure that Implementation and customize GPTE configuration are to be done in accordance with the established process;
- Planning, specification and coordination of customized client development based on the GPTE platform within agreed time frame and common product roadmap;
- Execute acceptance testing and present the results to the customers and stakeholders;
- Prepare weekly client’s status report and present it to the product team;
- Timely follow-ups of all calls with clients and weekly status letters to clients;
- Advising clients on the use and development of the platform;
- Support clients after go-live;
- Proactive interaction with clients for developing successful cooperative relationships.


As a plus:
- Experience in implementing or selling ERP / CRM systems
- Travel industry experience (in any role)
- Ready for business trips

Wide employee benefits package:
- Paid vacation (22 working days) and sick leaves (including absence excuses issued by private medical centers);
- Medical reimbursement;
- Free English courses;
- Tuition reimbursement for approved work-related courses;
- Travel bonus;
- Flexible working hours and comfortable office environment (currently work remotely);
- Involvement in innovative projects and unique expertise in the travel business field;
- Professional growth and development with a friendly team.

If you are looking for a place where you’ll tackle challenging projects alongside some of the most talented and dynamic people you’ve ever worked with, GP Solutions might just be the place for you.

Join us!
Про компанію GP Solutions
We offer you innovative projects for the largest travel companies (project is from scratch).

By working with us you gain the following benefits:

Work in a modern dynamic company with a team of professionals;
Excellent opportunities for career and professional growth;
Knowledge sharing and training opportunities;
Worthy salary;
Work on projects in the world travel industry.