Position: System Administrator
Company: Svitla Systems
Experience required: 3y
English level: upper

Technical skills:

- IT Help Desk support experience.
- Good IT operations experience.
- Good background in Windows, Linux and MacOS administration.
- ITIL knowledge preferred.
- Experience with AWS, Google Workplace (G-Suite), CMDBuild (Ready4Use), - Mojohelpdesk Services is a major plus.
- Bachelor’s degree preferred.

Personal Skills:

- Willingness to go above and beyond.
- The ability to multi-task and work across a range of projects and issues with varioustimelines and priorities.
- Upper-intermediate or higher English level.
- The ability to work completely independently or with a team.

Responsibilities:

- Install, configure, test, and maintain end-user operating systems (Windows, MacOS, Linux) and application software.
- Diagnose technical field issues down to the root cause.
Firewall, DNS, Backup, Networking experience.
- Take part in operating of Cloud providers (AWS, Azure (AD/Intune)).
- Optimize existing environments/structure.
- Identify improvements to IT documentation, network maps, processes/procedures, and tickets.
- Manage and respond to escalated user inquiries.
- Research products and new technologies to increase efficiency of business and operations.
- Keep all tickets and projects updated and track time in a detailed format.

We Offer:

- Competitive compensation plan that takes skills and experience into consideration.
- Annual performance appraisals.
- Possibility to choose your workspace either remote or combination of your home and one of our development offices. 
- Projects that use advanced, cutting-edge technologies.
- Competitive bonuses for a personal recommendation of new employees.
- Vacation time, sick-leaves, national holidays, family supplementary days off.
- Comprehensive medical insurance including dental services, massages.
- Support for a healthy lifestyle, compensation of sports events.
- Maternity leave policy.
- A personal loan budget is available for long-term personnel.
- Partial compensation of conferences, courses, and English classes.
- Free meetups, webinars, and conferences organized by Svitla.
- Birthday and New Year presents for personnel, gifts for children.
- Fun summer and winter corporate parties and memorable anniversary presents.