Position: Pergola Technician
Company: AdKings Agency
Experience required: 5y
English level: fluent

*This is a COMPLETELY REMOTE position so we hire worldwide, but it would be best if you are around the European and the US time zones, as the majority of the team is located around this continent.

Company Profile:
This job is NOT for the average job… This job is NOT for people that love the ordinary 9-5... This job is NOT for people that like to have their genius crippled. This position is for a Superhero that gets shit done, has a clear vision, and inspires others around them to thrive for greatness. You are the company representative and responsible for the efficiency of the business.

Our eCommerce was created in just 5 months and went from $0 to $800K/Monthly Revenue. We are building a business that will next year do $30M and onward. The brand was created by people who have been working in the online space for over 15 years. We are now taking over the USA and planning global expansion. Bootstrapped it all the way. No outside investors, No outside dictators. Our goal is to hit $100M within a couple of years. If you are smart, competitive, and like challenges join us and we will unchain your genius. Join us in our mission to grow this high-ticket eCommerce brand that is targeting old, not innovative markets with billions of untouched dollars to harvest.

Job Summary:
We are seeking a skilled Pergola Support Technician to provide support to clients who have purchased and installed our pergola structures. As a Pergola Technician, you will need to have strong technical skills, be able to communicate effectively with clients, and provide excellent customer service.

Job Responsibilities and Assignments:
- Provide support to clients who have purchased our pergola structures.
- Troubleshoot technical issues and provide solutions in collaboration with team members, and management.
- Collaborate with clients to understand their needs and preferences.
- Keep accurate records of client interactions and technical issues.
- Communicate effectively with team members and clients.
- Follow up with clients to ensure their issues have been resolved.
- Develop technical solutions to address customer inquiries and issues
- Communicate with customers via phone, email, or chat to understand their concerns and provide solutions
- Keep detailed records of customer interactions and technical solutions provided
- Stay up-to-date with the latest industry trends and technical knowledge
- Provide exceptional customer service by ensuring timely and effective resolution of issues.

About You (Profile Requirements):
- Fluent in English (speaking, reading, writing), and flexible to work in different time zones.
- Minimum of 5 years of experience as a Pergola Technician or Engineering.
- Prior experience in technical support or a related field.
- Strong technical skills and ability to troubleshoot technical issues.
- Experience in Metal manufacturing, construction, and/or outdoor decoration is a big plus.
- Knowledge of construction Engineering is a plus.
- Strong experience working with customers across the board, and able to manage conflicted situations.
- High level of emotional intelligence, communication skills, problem-solving, and time management.