Position: Site Reliability Engineer / DevOps
Company: Forte Group
Experience required: 5y
English level: upper

Our client is the leader in full-stack automation for mission-critical business processes. Their SaaS-based composable automation platform specifically built for ERP empower organizations to orchestrate, manage and monitor their workflows across any application, service, or server – in the cloud or on-premise – with confidence and control.

**YOUR IMPACT**
• Day-to-day management of alerts, checking systems, and escalating issues as necessary
• Be part of a team that provides 24x7 on-call support for critical SaaS events.
• Available in case of emergencies when team members are not available or need help.
• Documentation of issues and remediation steps
• Proactively create appropriate monitors in the EKS/K8S ecosystem
• Deploy to EKS/K8s cluster using Terraform and Helm
• Learn and maintain existing infrastructure running under Docker Swarm
• Improve existing infrastructure health by implementing checks and scripts to correct known issues
• Maintenance and development of deployment code
• Automating tasks that are currently executed manually
• Implement/integrate new technologies in our Cloud Infrastructure
• Collaborate with other teams and departments to provide the highest level of support and assistance
• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
• Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
• Perform RCA and take necessary corrective actions to prevent the recurrence of issues
• Create and assign alert-related actions to the appropriate team after the investigation
• Handle support requests for environment-specific actions
• Identify and provide automation requirements to improve RCA

**YOUR EXPERIENCE**
• Hands-on AWS Cloud Engineer
• Working knowledge of EKS/Terraform/Helm
• Working Experience with Docker and Docker Swarm
• Good understanding of AWS IAM roles and policies
• Logging and Monitoring AWS Resources using CloudWatch logs.
• Experience working with Linux environment.
• Proficient in Bash and/or Python scripting
• A strong understanding of web technologies such as REST APIs
• Working Experience with monitoring solutions, such as Grafana, and Prometheus
• Excellent oral and written communication skills
• Customer-facing communication skills to effectively explain issues and RCAs to them
• Experience in Product/Application Support for SaaS-based products
• Understanding of APIs, Databases, Systems Architecture, and Design
• Designing, implementing, and operating in a DevSecOps

**WE OFFER**
• Experience working with colleagues locally and abroad
• Opportunities for self-realization working on challenging projects using new technologies and tools
• Friendly team and enjoyable working environment
• Social and corporate events
• Possibility for career development
• Participation in professional trainings, meetups
• Medical & family care programs
• Various sport activities coverage
• Fully paid by Forte 5 sick days during the working year
• Internal English courses provided by Forte Teacher
• Comfortable and fully equipped workplace