Position: Customer Success Specialist
Company: Amevalue
Experience required: 2y
English level: fluent

We are seeking an experienced and motivated Customer Success Manager to join the team of one of our clients, a fully remote B2B lead generation agency. As the Customer Success Manager, you will be responsible for ensuring their clients achieve success and receive the best possible experience during the working period. You will play a critical role in driving customer satisfaction, retention, and revenue growth.

**Responsibilities**:

- Manage the onboarding process for new clients, including training and educating them on our services and processes.
- Serve as the primary point of contact for clients, proactively managing communication and addressing their needs and concerns in a timely manner.
- Develop and execute the strategy behind the client’s campaign to ensure optimal performance and results.
- Work closely with the fulfillment team to understand client goals, KPIs and track progress towards these objectives.
- Analyze client data and provide insights and recommendations for improvements to their campaign.
- Maintain a deep understanding of our services and capabilities to help clients make informed decisions and achieve their goals.
- Collaborate with internal teams, including sales, marketing, and operations to ensure client success.

**Requirements**:

- **2+ years** of experience in a customer success or account management role in a B2B company.
- Strong understanding of **B2B sales** and marketing, including cold email campaigns.
- Proficient with **LinkedIn Sales Navigator**
- Successful working experience with different lead generation and cold emailing campaign tools.
- Proven ability to drive customer satisfaction, retention, and revenue growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong analytical skills with the ability to analyze data, identify trends and insights, and provide recommendations for improvement.

We are passionate about delivering outstanding results for our clients. If you are a customer-focused, data-driven, and results-oriented professional with a proven track record of success, we would love to hear from you!