Position: Senior IT Manager
Company: Customertimes
Experience required: 2y
English level: fluent

You will be expected to assist departments and stakeholders within their day-to-day needs and issues, along with taking ownership over buying of necessarily equipment and procedural documentation.

**Responsibilities**
- Consulting and support of end users;
- Acting as an escalation point for end users;
- Lead a small team of 1st line support guys;
- Development and administering of IT EndUser infrastructure (peripheral devices, workplaces);
- Communications with IT service providers (Internet, IP telephony, Software and Hardware purchasing);
- Interaction with a distributed IT team in other locations;
- Inventory of all IT assets and services of Ukraine offices.

**Requirements**
- HelpDesk/Support Lead position experience 2+ years;
- High education in IT, engineering or mathematics;
- English - Advanced;
- Knowledge of AD, Windows, MacOS, Windows servers, *NIX;
- Understanding of TCP/IP, VPN;
- Understanding of CCTV, access control ;
- Strong knowledge of ITIL and ITSM;
- Knowledge of ServiceDesk systems and Atlassian products