Position: Customer Success Manager
Company: Scalarr
Experience required: 1y
English level: fluent

If you thrive on exciting opportunities, adapt to the changing business needs of a startup, and are passionate about sales, join our growing team of like-minded professionals where you'll get the chance to work in booming, innovative, and high-tech industries.

**Responsibilities**
• Onboard clients and provide them with continued support.
• Represent clients in rejected negotiations. Start and close reject claims.
• Hold regular meetings with clients, report feedback back to CSM, Analytics, and Product teams.
• Work on improving Scalarr business processes.
• Solve minor technical tasks.
• Hold regular QBR meetings with clients.
• Responsible for retention/renewals.
• Responsible for upselling clients with new products and features released by Scalarr.

**Requirements**
• Excellent verbal and written communication skills in English.
• Proven work experience working with international companies and/or clients.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to understand customer needs and offer the best solutions.
• Business literacy and advocacy to use the best business practices.
• Curiosity, responsibility, and attention to detail.
• Skilled at embracing new technology and distilling complex concepts into clear, easy-to-grasp ideas.
• Highly collaborative team player with the ability to build effective cross-functional relationships.

**We offer**
• Work with new innovative products and promote them to new geo.
• Growth in Sales.
• Learning and development opportunities.
• A competitive salary and benefits package.
• COVID-19 Response. All of our employees are currently working from home. We’re looking forward to seeing everyone in-office if you wish to work there. We do our best to keep a safe environment, with all health and cleanness measures preserved.