Position: IT Service Manager
Company: MGID
Experience required: 1y
English level: upper

Your main duties are:
— Managing an application portfolio and associated projects;
— Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools;
— Providing application administrative support across applications as needed;
— Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer;
— Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs;
— Negotiate and monitor delivery of services that meet the needs of employees.


You fit these requirements:
— 1+ years of experience in an Applications Manager or similar role preferably supporting SaaS applications;
— Advanced in English;
— Deep hands-on experience with application implementations, enhancements, and integrations;
— Experience managing ticketing, CRM, ERP (SAP) systems is an advantage;
— Proven functional experience with business units including Employee Communications, Engineering, IT;
— Strong communication skills, with the ability to clearly explain system changes and functionality to all employees;
— Experience setting up ongoing procedures for collection and review of project statuses and goals;
— Excellent verbal and written communication skills.


What we offer: 
— A career in one of the most ambitious, high-potential adtech companies;
— Flexible work arrangements with an adaptive approach;
— Top compensation, premium benefits for your mental health and work life balance, educational and career development opportunities;
— Truly global experience with future business travel opportunities.