Position: Head of Support (B2B)
Company: AMFG
Experience required: 5y
English level: fluent

**Core responsibilities:**
Establish best practice in our customer communication and customer support.
Work hands-on with customers to resolve customer issues and help customers to succeed with the AMFG product.
Measure and continuously improve customer satisfaction.
Manage customer facing documentation, guides and webinars.
Mentor customer support representatives.
Champion a customer centric culture in the customer team.

**Qualifications required:**
5+ years of experience in Support;
2+ years of experience on Lead/Head positions;
Experience in working directly with US/European customers (video meetings, telephone, tickets);
Experience in B2B;
Experience in customer support in IT;
Experience in line managing customer success/support/service teams;
Fluency in English language.