Position: Technical Program Coordinator/Junior Data Analyst
Company: Stuzo
Experience required: 2y
English level: upper

**Qualifications:**
- 2+ years of professional experience in the areas of Customer Success, Quality Assurance, or Technical Operations;
- Familiarity with data management, data science and data analysis;
- Familiarity with business intelligence software (e.g. Tableau, Looker, PowerBI);
- Familiarity with SQL;
- Demonstrable experience translating KPIs and metrics into business value;
- Demonstrable Experience using a client interacting directly with a remote API;
- Strong interpersonal, written, and verbal communication skills;
- Strong attention to detail and organisational skills;
- A college or university degree in business, technology, or other discipline.

**Bonus Points:**
- Python for data analysis (would be a huge bonus);
- Experience in an everyday spend category of retail, such as convenience, fuel, grocery, restaurant/QSR, dollar stores, etc.;
- Experience managing or working with loyalty and/or customer engagement programs.

**Responsibilities:**
Our Technical Program Coordinator will have support the Customer Success team in several key areas:
- Work with the Technical Managers to understand and configure offers, audiences, and market segments in support of ongoing loyalty program(s)
Implement configuration changes on an as-needed basis for our Open Commerce Customers;
- Become an expert in the use of our Products to bring value to our customers through the successful implementation of Wallet Steering initiatives;
- Through use of reporting platforms and technology support the Technical Program Managers in Creating, Generating, and Distributing reports showing platform and program value to customers. 

This role reports to a Technical Program Manager, and supports Customers and initiatives driven by Customer Success.

**Technical responsibilities include:**
- Configuration and maintenance of loyalty program mechanics, discount offers, target audiences, and other aspects of Wallet Steering using our Open Commerce software platform;
- Generating, maintaining, formatting, and delivering reports on a scheduled and as-needed basis to Customer Success Team and Customers; 
- Supporting our Engineering and Sales teams, helping to tailor data and offers in non-Production systems in support of QA and Sales Demos;
- Proactively working with CIS and technical lab personnel to test offers and other configuration prior to launch;
- Launching new offers and configuration after US hours.

Technical Program Coordinator bridges Customer Success, Quality Assurance, and Engineering and is a key member of Stuzo team.

**We offer:**
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
- Flexible working hours;
- Sponsored company educational program, corporate library;
- Comfortable and cozy office or full remote;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.