Position: Product Support Engineer
Company: GlobalLogic
Experience required: 2y
English level: upper

Company solutions includes video management, video and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world’s highest-profile public events.

**Requirements:**

Must have at least 3 years’ experience working as customer support engineer or deployment engineer
Must have experience MS Windows Server OS 2008 R2, 2012 R2, 2016 and MS Windows 7, 8, 10 (troubleshooting and optimization)
Must have experience with DBs and T-SQL scripting: queries, functions, stored procedures, DB maintenance (MS SQL)
Must have networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).  (Cisco CCNA certification is a plus)
Experience with virtualization software VSphere (VMWare) is a plus
Experience working with NetSuite/Salesforce/Jira or other support cases software is a plus
Fluent in English is a must
Willing to be on call 24/7 available roughly a week per month
Self-learning ability, self-motivated and team player
Well organized, good communication skills and reporting
Representativeness & strong customer facing skills
Excellent interpersonal capabilities
Demonstrated problem solving, troubleshooting and analytical skills
 

**Responsibilities:**

Company is seeking to hire an experienced services team engineer to join our Deployment and Support team.
If you want to take part in resolving complex integration issues, deploy and configure the company’s Physical Security and Incident Management software worldwide, help and train our customers from the world’s leading enterprises to secure their business and build and get most of our products, this is the job you’ve been looking for!

 
Travels abroad 
Deploy software on-site or remotely
Own / handle and lead the resolution process for the cases raised by our customers
Ability to perform log level analysis
Handle the communication between R&D and Customer
Constant monitoring on the case status
Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
Ensure customers are satisfied Prior closing the case
Prepare RCA & submit to customer for critical cases (if required)

**What We Offer**
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!