Position: NLP Engineer/System developer in speech analysis
Company: SFox GmbH
Experience required: 5y
English level: upper

About the project:
We are looking for you who want to be part of an organization that works to revolutionize the customer service industry. At Indicate me, we analyze millions of minutes of customer service calls every month with the goal of giving our customers the opportunity to streamline their customer service, improve customer satisfaction and give their employees a boost with all the positive things they do for customers every day. Today, Whisper is used to transcribe conversations into text, which is then analyzed to create value for our customers.

Our web-based tool is user-friendly and for everyone in the company, but we are convinced that we have only scratched the surface when it comes to the development of speech analytics. There is an incredible amount left to do and the joy of discovery can lead us to completely new areas and applications that we have not yet thought of.

Do you want to be part of this exciting journey? Here you enter early in our work around speech analysis and have great opportunities to be involved in shaping the way forward. Our team for Application Development sits together in Falun, but we also have offices in Stockholm and Linköping.

Requirements:
The most important thing is to have a burning interest in speech and text analysis, for example, language models for transcription, sentiment and NER, as well as training these.

**A must:**

— Understanding and experience with NLP techniques
— Strong experience with AI
— Experience programming in .Net or Python
— Experience or interest in database development in SQL Server

**A plus:**

— Experience or interest in ChatGPT, Amazon Web Services (AWS), audio file management or speaker diarization

With us, you are given the opportunity to work with some of Sweden’s biggest brands and with the latest technology. Our corporate culture is characterized by small businesses and quick decision-making, while at the same time we have the security of a large and stable group behind us. Here you can influence your role and specialize in what you find most interesting.

You will be part of a competent team that works together and learns from each other to achieve common goals.

What you will get:
Scandinavian work-life balance
30 days of paid vacation
5 days of paid sick leave
Direct collaboration with the customer
HR support from SFox
Possibility for self-development
Flexible working place