Position: Senior UX Researcher
Company: Popup
Experience required: 3y
English level: upper

About Popup


Our commerce platform is at the core of what we do. Popup (www.popup.store) is the only no-code e-commerce platform that enables merchants to build online Popup Stores powered by visual customer journeys. Popup is based on the understanding that one-size-fits-all approaches do not work and that flexibility is key.


With online Popup Stores, merchants can visually build and control customer journeys while managing multiple online Popup Stores from 1 admin in multiple languages and currencies. There's a video on our site to see it in action.

Popup was founded by 3 people (Corey, Matteo, and Cait) who are ex-Shopify and who have over 30 years of combined experience in e-commerce. Popup is currently 20+ people in teams such as Engineering, People, Marketing, Merchant Success and Product.

Being a Popup Star

When you join Popup, you’re joining a team of all-stars. Having an Explorer Mindset is core to how we think and make decisions individually and collectively. 

About The Role

A peek inside your new role.
Drive user research activities such as user interviews, surveys, lab usability studies, heuristic evaluations, etc.
Deliver and communicate actionable research findings
Document and present insights based on research analysis
Work with the UX lead to identify and address critical usability issues
Contribute to the continuous improvement of UX Research practice


What you need

The experience and skillset you need.
Minimum of 3 years experience in UX research (quantitative and qualitative)
Experience conducting user experience research initiatives
Experience setting and measuring success metrics
Experience creating, running and analyzing usability tests
Ability to identify research opportunities and setting research questions
Understanding of quantitative methods and behavioural analysis
Proven ability to translate extensive and complex information into meaningful insights
Experience on measurement and reporting of research insights
Excellent collaboration and communication skills in a multicultural environment
Strong oral and written communication skills

Good to have

The cherries on top.
Experience with multidiscipline UX teams
Previous experience with cognitive/behaviour research or UX Design
Experience in a tech environment. Understand engineering “language”

After you submit your application
Expect to hear back from us within approximately 2-3 weeks after submitting your application. We're excited to learn more about you and why Popup is where you belong 🥳