Position: Help Desk Specialist
Company: KPMG
Experience required: 1y
English level: upper

Required skills

To fulfill the role the candidate is expected to meet the following requirements:
Higher education (in Computer Science, Mathematics or Engineering area is a plus);
Intermediate level of English both written and oral;
Good interpersonal and communication skills;
Knowledge of networking technologies;
Professional knowledge of Windows 10, iOS, Android;
Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), Skype for Business;
Active Directory and SCCM knowledge is preferred;
ITIL knowledge will be an advantage;
Active Directory and SCCM knowledge is a plus;
Able to work under pressure;
Ready to take on responsibility.

We offer

What we offer:
Great professional IT team and friendly environment in Kyiv “Senator” business center
Usage of modern OS and technologies like Windows 10, MS Office 2016 and O365, Virtual machines, Skype4Business, SCCM, SYSTIMAX, and others
Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries
Powerful and fast laptop with SSD and monitor
Comprehensive remuneration package
Opportunities for career and professional growth
A wide range of training and development programs (including English)

Responsibilities

Responsibilities:
· Accept IT and information security-related requests (received by phone, e-mail, web based system, personally), registration, resolution or escalation

· Ensuring that user requests are logged and resolved within the agreed time frame (according to SLA if applicable)

· Escalate problems reasonably, accurately and on time

· Handling the first line of Skype-telephony, audio and video- conference systems,

· Provide first line technical support and problem solving in cases of user hardware/software failure

· Providing of first line technical and/or support and problem solving in cases of network failure and multi-function devices errors (print, scan, copy)

· Provide installation and upgrading of computer systems hardware and software

· Provide consultation and training for end users

· Participate at execution of the ITS projects if required

· Maintaining the IT Service Desk related databases and documentation

· Compliance with IT Services procedures and policies, IT knowledge databases

Project description

KPMG in Ukraine is constantly acquiring new clients among leading Ukrainian and international companies. Our team consists of highly qualified professionals; all of them including new employees participate in both domestic and international engagements, exchange successful experience, and best practice with global colleagues.