Position: QA Controller of Call Centers
Company: TheWhyKingz
Experience required: 3y
English level: fluent

Hello! We are The WhyKingz IT company that cares about its employees! We have cool tasks, ambitious plans, great comfortable corporate culture, and we are expanding.

We invite a **QA Controller Of Call Centrs** to join our team in the Riga/Kyiv office or remotely!

**In this role, you will:
**
- Overseeing the QA work of all departments.
- Collection and Analytics of staff error statistics and QA workload
- Control check of tickets of calls and chats for the correctness of the set KPIs
- Checking the use of information after training and upgrading the process
- Implementation support

**Skills you’ll need to bring:
**
- 2 years experience as a quality controller.
- Experience in working as a Team Lead, in employee training
- English - Advanced

**Will be a plus:
**
- 3+ years of work in the field of quality with an operator;
- 1 year management experience;
- great multifunctional experience;
- Strong communication skills - both written and oral;
- Ability to provide feedback to the head of departments;

**What we offer:
**
- An interesting, responsible, and challenging job
- Flexible schedule (only business hours)
- Lack of bureaucracy, adequate leadership, colleagues with a sense of humor
- A healthy work-life balance
- Corporate medical insurance (including Covid 19)
- Working with a motivated and talented international team, plus regular team events

**JOIN US!
**