Position: Senior Delivery Manager/Business Operations
Company: Sora Union
Experience required: 5y
English level: upper

**Talent is everywhere, opportunity is not. Sora Union changes that.**
Sora Union is a professional services company specializing in design, localization and QA projects for businesses, organizations and governments. The Sora Union team is globally-distributed and made up of diverse and talented professionals impacted by or at-risk of displacement due to conflict or climate change.
We offer economic stability to people who are displaced - our teammates are able to take their job (and career) with them wherever/whenever they have to or choose to move.  

As a Business Operations Manager for Sora Union, you will provide overall account operations leadership, manage selected projects end to end, and coordinate project managers.

**You’ll be responsible for:**

- Partnering with business development and team leaders on pre-sales activities. Planning and conducting client discovery workshops, requirements analysis and documentation, scoping, project planning, and budgeting.
- Managing project finances by negotiating statements of work with partners and clients, ensuring excellent delivery within budget.
- Building positive and productive working relationships with clients for business growth.
- Analyzing and prioritizing client requests while adapting to meet timely delivery goals.
- Coordinating dynamic teams and external partners in the execution of product development and cross-functional marketing projects.
- Monitoring and reporting on the project's progress and finances.
Escalation contact for client inquiries regarding delivery.
- Developing, analyzing, and reporting delivery performance metrics.
- Continuously improving the delivery processes, tools, and methodologies, meeting business goals.

**The ideal candidate will have:**

 -3+ years of experience in services client delivery role.
- 7+ years of experience as project/product lead. 
- Strong project management skills, including experience in developing and managing cross-functional project plans, budgets, and staffing.
- Ability to adapt to changing circumstances and priorities.
- Excellent communication and interpersonal skills, including building strong relationships with clients and stakeholders.
- Experience coordinating cross-functional distributed teams.
- Strong leadership skills.
- Problem-solving and agile mindset. 
- Ability to identify, assess and manage risks and issues.
- Proactive, self-motivated, hands-on, and organized approach to work.
- Solid experience working with Agile, Waterfall, and Hybrid methodologies.


The Business Operations Manager role will report to the Head of Business Operations. While initially a 6-month contract position, we intend to convert it to a full-time employment relationship. This role is a distributed position, and can be based in any location. 
Sora Union operates independently in association with All Turtles. We work with a variety of partners and clients, some inside the All Turtles product studio as well as external companies. 

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.