Position: Intern System Engineer
Company: TEAM International
Experience required: no_exp
English level: intermediate

**Description**
We are looking for an Intern System Engineer to join our team in Kharkiv. You will be working in a team supporting the client’s IT infrastructure.

**Schedule**
12×5 monitoring of infrastructure

**Communication**
• Provide prompt and accurate feedback to customers, within agreed time limits
• Ask targeted questions to quickly understand the root of the problem/requirement
• Follow up with a reporter to ensure their IT systems are fully functional after troubleshooting
• Communicate information to developers and other technical engineers

**Management**
• Take ownership of the reported ticket and seeing it through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps

**Technical**
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
vRefer to internal database or external resources to provide accurate tech solutions
• Researching technical issues
• Ensure NOC notifications are accurate and are sent out within published SL

**Requirements**
• Base Knowledge of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
vStrong Windows skills (Servers, Storage & Network)
• Knowledge and Experience with Azure/AWS is a plus
• Knowledge at VMware/Hyper-V is a plus
• Database administration experience is a plus
• PowerShell and Python are a plus
• English Intermediate verbal skills, Intermediate writing skills
• Either MCSA, MCSE, or MCSD Certification is a plus
• Base Knowledge of monitoring systems

**Benefits**
• Competitive salary based on your experience level
• Friendly and trustful atmosphere
• Professional and career growth opportunities
• Big goals, challenging work and meaningful feedback
• Opportunity to work and communicate directly with the customers
• Your health support via compensation of sports activities, vacation policy and private medical insurance
• Free English classes
• Modern and comfortable office in the city-center
• Leisure activities in the office
• Bike parking zone