Position: Junior IT Support Engineer
Company: SoftServe
Experience required: 1y
English level: intermediate

SoftServe isn't just about technology — it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make the difference, who have fun, and who love their work.
**YOU ARE**
Possessing up to 1-year experience in IT
A holder of a Master's degree in Computer Science, or in a similar area
Having an understanding of Help Desk systems (desirable)
Good at MS Windows 7, 10, MS Office
An expert at workstation hardware and periphery devices configuring
Showing excellent analytical skills
Skilled at troubleshooting
Able to 'get things done'
Successfully working using checklists
Capable of working under pressure
Able to think globally and be sensitive to international practices
A diligent, responsible, accurate personality
Detail, result, and a client-oriented person
An effective team-player
A great communicator demonstrating Pre-intermediate+ English level
**YOU WANT TO WORK WITH**
An opportunity to
Install and configure workstation software as a part of the hiring procedure or by individual user’s request
Support network and domain user accounts and mailboxes – serve as an escalation point for all related issues and provide advisory and issue-resolving services
Support user’s desktop applications – serve as an escalation point for all related issues and provide advisory and issue-resolving services
Perform technical fault analysis and troubleshooting, detecting the roots of problems, and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions
Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies
Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
Perform installation and configuration of workstation hardware on demand for hiring or relocation requests; uninstall in case of dismissal, etc.
Cooperate with Service centers/Vendors/Suppliers for the needs of hardware devices procurement, support, and repair services
Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off
Regular or on-demand inventorying of hardware and periphery devices
Provide IT Resources for Business Trips
**TOGETHER WE WILL**
Develop and support Enterprise level infrastructure build on best in class vendors
Support your professional and personal growth
Give you access to experienced specialists willing to share their knowledge
Enjoy our casual atmosphere — no dress code
Care about your individual initiatives — we are open for them, just come and share your ideas
Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes