Position: Account Manager
Company: fulcrum
Experience required: 1y
English level: fluent

This means — you have all the freedom to make sure the Fulcrum customer service is exceptional. The best part? Account Management is new to our company. This means you’ll get to be the architect and create the system from scratch. But don’t worry — we do have some process & KPIs in place, that will help you out.

What else? Well, our clients are wonderful. We work with promising, exciting startups, that you will have fun working with. Here’s what you will do!

How your responsibilities would look like?
— Calculate and increase NPS of our current pool of accounts;
— Mitigate and analyse potential risks in the cooperation;
— Identify potential opportunity within the account;
— Identify and build relationships with major stack-holders;
— Coordinate with delivery team clients objections, roadmap on increasing NPS and upsells;
— Communicate risks, blockers and challenges of the project in a coherent way and with minimum new gray hairs on the clients head;
— Build roadmap on strategic cooperation;

How your daily/weekly/monthly routines would look like?
— Biweekly calls with current clients, monthly calls with previous clients;
— Daily standups with sales team;
— Collecting feedback and transforming those into CS reports;
— Day to day communication with clients and delivery team;
— Together with delivery team prepare relevant offers for clients;
— Prepare pitch decks for up-sales;
— Prepare agreements together with legal team;
— Analyzing existing client needs, concerns, and objectives. Transforming those into offerings with the business development team;
— Formalizing business processes, creating scalable and effective Account Management department;

So, what are the must-haves?
— Advanced level of English;
— Previous experience in IT Sales or Account Management;
— Structured and coherent communication skills;
— Empathy towards clients needs and challenges;

What are the nice-to-haves?
— Previous experience with people management;
— Building systematic processes;
— Entrepreneurial background;

What does Fulcrum offer?
— Culture of freedom, responsibility and transparent feedback;
— Competitive salary and bonuses based on KPI’s;
— Involved and highly-motivated collegues;
— 70% compensation on courses and other educational activities;
— Flexible working hours.