Position: Support Administrator (Trainee)
Company: SoftServe
Experience required: 1y
English level: upper

WE ARE 

The team works with large instances of products on the project (Jira, Confluence as well). DevOps experience is a plus and would potentially allow broadening the job scope, but our main focus for this position is inside-the-app administration & optimization. 

Our Сlients are the companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas. 

YOU ARE 

The candidate demonstrating 

•	At least Upper-Intermediate level of English 
•	Fluent verbal and written communication skills 
•	Stress-resistance, ability to stay cool-headed in tough situations 
•	Strong problem solving and research skills, real desire to help people to fix their problems 
•	Ability to work in a team as well as Multi-tasking 
•	Personal motivation to be a quick learner, organized, and responsible 
•	The following experience will help you to stand out 
•	Previous expertise in customer support or system administration 
•	Technical background, a basic understanding of ITIL processes 
•	Communication with native speakers 
•	International exchange programs participation 

YOU WANT TO WORK WITH 

•	Products, such as: Jira, Confluence, Service Desk etc. 
•	Configuration requests & products optimization;  
•	user guides & trainings for customers; 
•communication with client’s stakeholders, identifying and implementing their requirements towards Atlassian application;  
•	challenges to find the best solutions for the customers.  

 TOGETHER WE WILL 

•	work on improving the processes for the customers; 
•	work on the solutions focused on customer success;  
•	work with complex questions and resolve issues in client toolset;  
•	help customers to implement their Atlassian related requests;  
•implement major\minor system upgrades (upgrading JIRA to new version etc.); 
•be involved in communication with clients (participating in weekly meetings etc.).