Position: Product technical support
Company: Wizardsdev
Experience required: 1y

**Key Responsibilities**

• Handling day-to-day production issues, provide first level technical support for all systems maintained by the Front End teams;
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues;
• Open/Update/Resolve incidents and monitor and provide quick resolution to issues;
• Monitor and proactively respond to alarms and alerts;
• Respond to emergency situations as assigned;
• Maintain change management and capacity planning;
• Work with devops teams to resolve complex issues;
• Perform other related duties as required or assigned by your manager;
• Stay current with system information, changes and updates;
• Self-motivated, ability to multi-task in enterprise environment.

**Skills / Requirements**

• Excellent service-oriented skills and a Can-Do approach;
• 1+ years of work experience as SRE or relevant IT support experience;
• Experience in IT system Linux, Windows;
• Well experienced in monitoring tools (Prometheus, Zabbix, ELK);
• Strong knowledge http protocol;
• Knowledge CI/CD (TeamCity, Jenkins);
• Good understanding of and experience with managing incidents;
• Experience with Puppet, Ansible is preferred;
• Strong knowledge My SQL, SQL, Mariadb;
• AWS, Docker, K8S, Terraform experience will be a plus

**We appreciate those who**

• Are not afraid to say what they think;
• Are independent and proactive in a fast-paced environment.