Position: Account Manager
Company: COAX Software
Experience required: no_exp
English level: upper

**COAX Software is waiting for you, especially if we have in common such point:**

-you want to upgrade your skills;
-you want transparent communication;
-internal mood in team is very important for you;
-you can be a teamplayer as well as a leader;
-sharing knowledge is the key for you too.

**Your main future responsibilities as an Account Manager:**

**Onboarding clients:**

**Day to day work:**
-Constant communication with clients as a single point of contact;
-Managing clients workflow;
-Planning client’s business growth;
-Committed to grow, develop, and scale the development teams.
-Involved in account team member evaluation, on-boarding, and induction for new team members.
-Address employee’s concerns, competencies development, as well as training needs for skills development through the Site Managers or Hiring Managers.
-Handle client communications and prepare client reports;
-operational
-financial 
-Communicate client agendas to other staff members.
-Manage CRM-system (or any other place which have all knowledge on account)
-Case solving & constant client service improvement

**Reporting:**
Create regular reports based on clients servicing;

**Feedback:**
-Have scheduled meetings with team members to gather feedback on account
-Have scheduled meetings with clients to gather feedback on account
-Prepares aggregated report for each account 

**Sales and upscales:**
-Work with sales and marketing teams to prepare presentations and sales pitches; 
-Upsell products and services for existing clients. 
-Identifying business opportunities for existing clients

**Offboarding**

**Marketing:**
-Work on knowledge sharing for marketing purpose
-Help to prepare marketing strategies and proposals for existing client

**Finances:**
-AC is responsible for finance / revenue goals for each account 
-Monitoring budgets, spending and revenue, and explaining cost factors to clients.

**Strategic:**
-Proactively design new processes to optimize the managed service model.
-Is executor of assigned process 

**If this information is interesting for you, let us tell more about some useful tips that you can have after join us:**

-Internal Matrix and Personal Development Plan for every teammate;
-Switching Project System. If you want to change the project, just tell us;
-Medical Insurance;
-Want to work on short-term or long-term projects? We have both types;
-You will be a part of the team — doesn’t matter if you are on a project or not, to find potential project for you — our responsibility;
-Parties. We go out every quarter and party on any occasion (if we do not count our pizza-parties or different tastings).