Position: Intern System Engineer
Company: Team International
Experience required: no_exp
English level: intermediate

Responsibilities:

Communication

Provide prompt and accurate feedback to customers, within agreed time limits
Ask targeted questions to quickly understand the root of the problem/requirement
Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
Communicate information to developers and other technical engineers
Management
Take ownership of the reported ticket and seeing it through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prioritize and manage several open issues at one time
Filing accurate and timely reports regarding problems
Prepare network & server reports
Documenting troubleshooting and problem resolution steps
Technical

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Refer to internal database or external resources to provide accurate tech solutions
Researching technical issues
Ensure NOC notifications are accurate and are sent out within published SL
Requirements
Base Knowledge of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems
Base Knowledge of monitoring systems
Strong Windows skills (Servers, Storage & Network)
Knowledge and Experience with Azure/AWS is a plus
Knowledge at VMware/Hyper-V is a plus
Database administration experience is a plus
PowerShell and Python are a plus
English Intermediate verbal skills, Intermediate writing skills
Either MCSA, MCSE, or MCSD Certification is a plus