Position: Support Manager
Company: Magnetics
Experience required: 1y
English level: upper

Hi there! Our Magnetics team is currently looking for a Support Manager in iGaming that will strengthen our VIP team.

We are a Ukrainian product company that has been developing in the global iGaming industry markets for 8 years. There are around 50 professionals in our team yet we maintain and greatly appreciate sincerity, lightness and lack of micromanagement.

Responsibilities:
- Communication with VIP clients in English via email and messengers;
- Developing and maintaining long-term relationships with clients
- Retention and providing a high level of service for clients
- CRM maintenance.

Required skills:
- Advanced written English is a must;
- 1+ years of experience in Support, VIP support, or Account/Retention Management in iGaming /Forex /Crypto;
- Experience in communicating via chats, letters, and phone;
- Experience in clients retention;
- Showing empathy for customer problems;
- Attention to detail, responsibility, punctuality, finding a personal approach;
- Ability to problem solve and troubleshoot in a timely manner.
- Experience in igaming.

What we offer:
- Currently, almost the whole team is working remotely, however, some of the workers have already returned to our open space office in Kyiv. Therefore choose the most suitable format personally for you;
- We cover 50% of the cost of courses, workshops, and language programs;
- Free consultations from our lawyers and additional 50% discount for any legal services;
- Salary depends on interview results;
- Flexible schedule;
- Regular salary review;
- Team Buildings in Ukraine and abroad.

If you are interested in cooperation, we are waiting for your CV!