Position: Customer Service Consultant
Company: Sana Commerce Ukraine
Experience required: 1y
English level: fluent

As Customer Service Consultant, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility to maintain relationships!

**In short, your responsibilities are:**
- First point of contact for our customers.
- Pro-actively think along with the customer to resolve their questions quickly.
- Solve issues in the web shops.
- Handle customer questions via a ticket system within the agreed time frame.
- Compliance with the Service Level Agreement.
- Focus on customer satisfaction.

**We are looking for:**
You like the challenge of working in a start-up like environment! With an entrepreneurial mindset and problem-solving skills, you service the Sana customers the best you can. You have the curiosity to learn everything there is to know about our web shops, so you can understand how you can help customers reach their full online potential.

**Further, you have:**
- **The equivalent of a bachelor’s degree (academically or in working experience)**
- **Experience.** You have experience interacting with customers.
- **Customers service skills.** When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers.
- **Great organizational skills.** Superior project and time management skills, you have excellent attention to detail.
- **Technical affinity.** You have affinity with tech products are interested to learn everything there is to know about our software solution!
- **Communicative skills.** You speak and write fluently in English. You are great in understanding customer needs and know how to look for the ‘question behind the question’. You leave no room for interpretation.

**Our core values:**
So, what does being a part of the Sana team mean? Below is a list of our core values — the most important beliefs we look for in new colleagues and the foundation of our company culture. They guide us in our decision making and they define Sana’s personality as an organization.

- **Entrepreneurial.** Sana exists today because a few people had a great idea and brought that idea to life. Sana continues to grow and thrive because that same entrepreneurial spirit is still strong within the company.

-** Result driven.**We’re an ambitious group here at Sana, there’s no denying that. We set tough targets and give our all to reach them. Of course, we also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on and supporting our colleagues in reaching their goals.

- **Committed.** No one said that getting 10,000 active clients by 2030 was going to be easy! We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise and our people.

- **Team spirit.** We love working together, learning from each other, and celebrating success. At Sana, everyone is eager to help their colleagues and success is always a team effort.

- **Learning mindset.** Sana Commerce employees will tell you when they know something and when they don’t. If they don’t, they’ll be committed to finding the answer. They are constantly looking to improve and challenge their existing knowledge base.

**We offer:**
- **Growth.** As our company is growing, you will get more responsibilities over time. By having e-learning training, training on the job and visits to the development centers, you learn everything there is to know about e-commerce!
- **Dynamic market.** E-commerce is happening. Right now! You work in a fast-paced and dynamic market, where there is a lot to win!
- **Ambitious team.** Together with the EMEA team you work hard to reach our ambitious goals. Of course, there is also time for fun. You are regularly invited to social gathering, after work drinks and company trips!
- **International work environment.** You will work from the office in Zhytomyr. You will have regular contacts with colleagues in Rotterdam and Sri Lanka.

**Are you our ambitious Customer Service Consultant?
Apply now!**