Position: Senior Back-End Developer (Support)
Company: Reason Digital
Experience required: 3y
English level: fluent

We solve problems that actually matter 

Reason Digital is a unique and special place to be. As one of our Development team, you’d be working every day with charities and other pro-social organisations to change the world for the better through design. 

Joining our team means working on a diverse range of inspiring and life-changing digital projects. Rather than spending our time selling more stuff on the internet, we build digital tools, like this: 

A chatbot to provide support to young people at risk of being groomed or exploited 
An app that helps parents and carers of children with serious illnesses, to better manage their complex medicinal routines 
Web-based peer to peer platform, which helps those in need to apply for the benefits they require and deserve 
The work we do makes getting out of bed a whole lot easier. Join our team of digital heroes today. 

The role: Senior Back-End Developer 
Salary: £33,000 – £38,000 

We’re looking for a person who believes that digital should be used to solve problems that actually matter; Someone that can put digital to use in helping people, not just serving customers. Someone who thrives working with external partners and a project team around them. Someone who wants to build for social change, and a genuine commitment towards our cause and our work. 

The ideal candidate will have a track record in working as a developer in a support team, will relish the nature of agency work and solving a huge range of problems for a diverse set of clients. 

Responsibilities
Working closely with our Support Manager to ensure timely resolution to tickets raised via Service Desk 
Communicating clearly with clients to ensure support issues can be resolved  
Supporting websites and webapps for charity clients 
Contribution to the continuous development of our tools, process and culture 
Experience
We’re looking for an ‘all rounder’, but here are some of the areas that we feel are particularly important to the role. You don’t need to have experience of all of these, but they should help give you a picture of the work we do.  

We’re also open to a range of candidates in terms of experience for this role, the key details are listed below.  

What success looks like for this role 

Understands the wider context of the problems they are solving 
Can identify and troubleshoot back-end problems efficiently 
Ability to handle multiple ticket priorities within strict time constraints 
Delighting clients with great, simple, technology solutions 
Track Record 

Background in / experience which includes at least 3 years experience of: 

Technology 

PHP 
Unit, integration and end to end testing, peer review 
Estimating work from specifications 
API work & setting up databases 
WordPress (desirable) 
Agency 

Working in a Service Desk environment 
Clients 

Direct accountability to senior figures on client side 
Working with clients of varying digital maturity, technical knowledge and organisational seniority 
Tech for Good 

Direct experience of working in the non-profit or social good sector is not essential, but some experience of designing for social change is essential 
Personal Style
Works towards continuous improvement
Researches, experiments, and adopts new techniques without compromising the team or client experience
Has self awareness & empathy
Has strong convictions loosely held; confident in abilities but always open to learning
High level of emotional intelligence; able to gives, receive and act on radically candid feedback

Benefits
Our bright and airy offices are right in the heart of Manchester’s Northern Quarter within easy walking distance of all major train, tram and bus stations and, though we are a remote-first organisation, this space can be used for collaboration or as a base to work from if WFH full-time just isn’t for you. We offer a competitive salary based on experience and give you the choice to work on either a Mac or a PC.

There is other great benefits you will have access to too such as:

Flexible working hours

Enhanced maternity and parental leave package

28 days holiday and the ability to purchase up to 5 more days through a salary sacrifice scheme

Paid sick, emergency and compassionate leave

Company pension

Cycle to work scheme and other salary sacrifice schemes providing tax efficient ways to pay for parking, gym memberships and more…

Paid volunteering leave

Childcare vouchers

Eye care vouchers

Access to training, materials and the ability to attend conferences and networking events where relevant

A staff perks package offering money off high street and online shopping, technology, motoring, travel, food, experiences and popular attractions

You can also opt-in to the 9-day fortnight scheme. This means you compress your working fortnight into 9 days instead of 10, giving you every other Friday off. That’s an extra 26 days off per year!