Position: Retention and CRM manager for MOJAM
Company: Mojam
Experience required: 2y
English level: upper

**MOJAM create products for gamers, mostly focused on the Steam exchange market and CS:GO skins economy.
We run one of the biggest Case Opening product in the world.

We are looking for a Retention & CRM manager to grow customer LTV together with the marketing and product teams. We’re agile, flexible and willing to dominate the market.

Same stuff is expected from you ;)**

Make sure to respond in English with a cover letter.

It should include a brief description of the successful email campaign you’ve managed in the past. What were the goals and campaign and how did you achieve them?

📍 **You will:**

- Develop and execute a comprehensive CRM strategy, including email, push, and SMS communications, to increase customer retention and engagement
- Segment the customer base using various criteria to create targeted campaigns
- Monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvements
- Collaborate with the marketing, product, and analytics teams to align CRM activities with overall company goals and strategies
- Stay current on industry trends and best practices in customer retention and CRM, and apply that knowledge to enhance the company’s initiatives
- Manage the CRM platform and marketing automation tools, ensuring seamless integration and efficient use of resources
- Control production of all necessary materials (video, images, texts etc.)

👤 **You are:**

- Experienced in CRM, with a proven track record of developing and implementing successful customer retention strategies
- Proficient in using CRM platforms and marketing automation tools
- Analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives
- Familiar with the gaming industry, ideally with knowledge of CS:GO and its community, enabling you to better connect with the target audience
- A strong communicator, both written and verbal, with the ability to create engaging and persuasive content tailored to different customer segments
- Collaborative and able to work effectively in cross-functional teams, sharing insights and contributing to overall company goals
- Adaptable and proactive, staying up-to-date with industry trends and continuously looking for opportunities to innovate and improve CRM efforts.

If this is for you, send your CV and let’s talk.