Position: Solution (Account) Manager
Company: SocialTech
Experience required: 1y
English level: upper

**You will tackle the following tasks:**

— Represent the interests of the company in solving complex cases of complaints from users of the service;

— Promote the active participation of partners in solving problem cases;

— Increase partners’ compliance level by helping to find a consensus between the position of the project and the partner;

— Analyze the situation of violations by the partner and present the results of the analysis to internal teams;

— Suggest edits to the terms of cooperation, product, business processes in order to reduce the number of violations and increase a positive user experience;

— Implement the proposed turnkey solutions: interaction with the legal, moderation, business development and product teams;

**You are our perfect candidate if you have the following skills:**

— English language. Upper-intermediate (B2) level and above (interviews can be conducted in English);

— Problem-solving. You know how to correctly identify the problem, find the best way to solve it, and are not afraid to be responsible for the decision;

— Communication/mediation skills. You easily find a common language with different people, you know how to work with objections and persuade;

— Conflict management. You know how to remain calm in conflict situations, defend your point of view reasonably, and always strive to achieve a result in a win-win format;

— Critical thinking skills. You think rationally, you can formulate sound conclusions, interpretations, and also apply the results obtained to situations and problems.

**Why will it be interesting for you to work with us?**

**SocialTech is a unique place to work, develop and grow:**

— You will be able to maximize your communication skills - both verbal and written, and you will also be able to find an approach to each person, regardless of his personal, professional and cultural background;

— You will learn a lot: we are a team of the best specialists who are always open to communication and exchange of experience;

— You will autonomously solve really difficult problems that affect your business.
**
Compensation and Benefits:**

— Excellent Compensation Package, allowing to focus on the project development and career growth entirely;

— High-Performance team, which is highly passionate about what they do. Endless experience sharing and learning opportunities;

— Complex and Challenging Tasks — the hands-on experience in developing large-scale projects, optimizing the workload and distribution of tasks;

— Positive Work Environment — modern office space, featuring a variety of facilities and services (corporate lunch program, tea, snacks);