Position: IT Support Specialist
Company: Moon Active
Experience required: 2y
English level: upper

Moon Active is a Unicorn company valued at over $1B. We produce exciting and engaging entertainment for players across the globe and pride ourselves on developing top-quality casual games that invite and allow players to connect with one another.

You will support users, IT activities, and projects that include implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to our clients.

**Responsibilities:**
- Respond to requests for technical assistance in person, via phone, email and Ticket Support center;
- Diagnose and resolve technical hardware and software issues;
- Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems;
- Provide guidance, assistance, coordination, and follow-up on client questions and problems;
- Follow standard IT procedures, logging all IT interactions and administering IT software;
- Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including servers, networks, and firewalls;
- Identify and escalate situations requiring urgent attention;
- Support IT purchasing upon demand.

**Requirements:**
- At least 2 years of experience as a Help Desk / IT Support;
- High customer orientation skills;
- Familiarity with Hardware components (Desktops, Laptops, Servers);
- Experience with handling IT tasks on macOS;
- IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite);
- Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc.;
- Communication skills for interfacing with employees in a multitasking environment;
- Solid knowledge of information security principles and practices;
- Experience with being on-call to support critical production incidents;
- Experience in networking, routing, switching, firewalls and VPNs (Cisco, FortiGate) – an advantage;
- Ability to write scripts and automate tasks in at least one of the following languages: Bash, Python, PowerShell – an advantage;
- Fluent English.