Position: Account  Manager
Company: BotsCrew
Experience required: 2y
English level: fluent

We are looking for an experienced Account Manager to join our team.

You will act as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. You may assist with making sales, collecting and analyzing data, and improving the customer experience.

**What will you do?**
 
- Help customers achieve their business objectives;
- Communicate with clients to understand their needs and explain product value;
- Build relationships with clients based on trust and respect; 
- Track and analyze project results;
- Discover new business opportunities; 
- Create an account development strategy;
- Participate in pre-sales and discovery sessions.
- Collaborate with internal departments to facilitate client need fulfillment;
- Collect and analyze data to learn more about consumer behavior;
- Maintain updated knowledge of company products and services;
- Resolve complaints and prevent additional issues by improving processes;
- Identify industry trends.

**What will you need?
- 2+ years of experience in Account Management at IT company;
- Advanced English;**
- Experience working with international clients/teams and passion for exceptional customer service;
- Exceptional verbal and written communication skills;
- Ability to collect, track, and analyze large amounts of data;
- Adaptability and strong problem-solving skills;
- Excellent active listening skills;
- Ability to build rapport and collaborate with others within the company and externally;
- Understanding of consumer behaviors and industry trends;
- Extensive, accurate product knowledge;
 - Data-Driven Mindset & Creative Thinking;
- Customer-First Mindset — their success is your success, and the more you can invest in their needs and goals, the more successful you’ll be in this position;
- Proven record of achieving the business goals of your clients

** Perks & Benefits:**
- 20 paid vacation days + 5 paid sick days
- Flexible work schedule & top-notch work conditions
- Competitive salary
- Remote work with optional office visits (Lviv)
- Unwavering commitment to employee well-being despite ongoing conflict in Ukraine
- Medical expense coverage & mental health support
- Professional development opportunities & mentorship
- Assistance with relocation within Ukraine or abroad
- Educational compensation options (courses, workshops, etc.)
- A youthful, talented, and remarkable company culture

At BotsCrew, we're proud to support the Come Back Alive Foundation and other organizations and individual fundraisers, all working tirelessly to bolster Ukraine's resilience and secure its victory. Given the current circumstances, we've opted to temporarily suspend certain benefits to maximize our impact in providing assistance. Nonetheless, our commitment to our employees remains unwavering, and you can rest assured that these benefits will be reinstated once Ukraine wins.

**Bonus Benefits that are currently on hold:**
- Hobby compensation
- Exciting team-building events (karting, rope-jumping, buggy driving, rafting, etc.)
- Fun virtual game nights and quizzes
 
**Why BotsCrew?**
First – BotsCrew is a company full of great people that follow the same values. Read more about how we act during challenging times like COVID-19 and russia-Ukraine war.

Second - BotsCrew is a global leader in the Chatbot Industry. We are trusted by Fortune 500 companies like Samsung, Honda, Virgin, Mars, etc.
Our chatbots have proven their effectiveness, bringing clear ROI to our customers.

Target markets – USA, UK, Canada, Australia, Switzerland, and Germany.

By joining our team, you’ll have a chance to work closely with professionals in global Fortune 500 companies.

And since as a company, we now donate all our profits to the needs of Ukraine, you’ll have a direct impact on that too!

Apply and begin your new adventure now.