Position: Technical Account Manager with Ad Operations skills
Company: Benefit- Recruiting Company
Experience required: 5y
English level: upper

🌐 The company is a high-tech product company in the field of IT and marketing, headquartered in Silicon Valley (USA, California). They develop and implement fundamentally new differentiated marketing, multimedia advertising and CRM technologies based on modern information systems. The company is a leader in several related areas, including in-app advertising and ad optimization.

Their mission is to unlock a trillion dollars of unmet demand for the world’s advertisers. They empower marketers and agencies to improve performance in every format of marketing creatives. Powered by Orora, the world’s first Marketing Creative Operating System, the company enables engagement in high-velocity ad creation, serving, personalization, experimentation, and optimization.

💻 About a company's product:
The company's Ad Experience Platform gives Fortune 500 marketers control over omnichannel digital ad experiences via a simple and sophisticated, unified platform. Innervate simplifies ad experience management by integrating with existing tech and media stacks to centrally manage ad experiences across all channels. The platform was purpose-built to power all ad creative use cases including DCO, personalization, audience management, creative performance visualization, experimentation, workflow, and self-optimizing performance competitions.

👨‍💼👩‍💼 About this role:
The company is looking for a skilled Technical Account Manager with Ad Operations skills to join a team responsible for onboarding and supporting advertisers and publishers using the Innervate Marketing Creative platform. 
A selling point for this position is digital ad - a huge industry. There isn’t a company in the world that is going to survive without managing digital aspects. Literally - every company in the world needs this.
The company is growing fast, and their customers are known all over the world. 
The ideal candidate will: 
- build strong relationships with customers and internal partners alike, ensuring success with Innervate products and services;
- be detail oriented, able to multitask, and comfortable working directly with internal and external clients;
- be the technical expert and trusted advisor to your customers;
- have experience in technical troubleshooting, 3rd party ad server vendors, campaign trafficking, optimization, and reporting.

✅ Requirements:
• At least 5+ years relevant ad tech industry experience, with familiarity with dynamic creative optimization (DCO) techniques and methods a major plus
• BA/BS degree or equivalent practical experience
• Experience in ad operations working with display, video or mobile ad serving platforms.
• Ability to translate complex technical concepts to non-technical audiences
• Ability to acquire and share in-depth knowledge of digital creative production & delivery that affect the client and industry
• Knowledge of online advertising, measurement methods and technologies.
• Solid technical understanding of social advertising platforms, including Facebook, Pinterest, TikTok, and others
• Solid understanding of digital design principles along with current design trends, and industry best practices, especially responsive web design and cross-platform compatible coding techniques
• Knowledge of SQL and web & cloud technology (HTML, JavaScript, XML) 
• Experience testing & debugging web content on various types of devices, including mobile
• Experience with the content advertising systems (Adobe, Salesforce, etc.)
• Experience troubleshooting technical ad issues including browser built-in tools.
• Experience with Photoshop, AfterEffects, XD products a plus
• Operational knowledge of DoubleClick products including DFP, DCM and DBM a plus

Responsibilities:
• Partner closely with the customer account team (Customer Success Manager) to drive and strengthen the customer relationship        
• Collaborate with external vendors/partners such as DSPs, DMPs, agencies, advertisers, and publishers to ensure successful integrations; collaborate with implementation teams to onboard advertisers and publishers.
• Set up campaigns, including tag creation, scheduling, targeting, landing pages and tracking.
• Manage technical feature requests and requirements that are key to the customer’s success and process workflow
• Provide technical support. Troubleshoot and resolve issues.
• Follow Ad Operations workflow and guidelines and suggest enhancements to the process.
• Contribute to the Knowledge Management platform to effectively answer customer questions and concerns.
• Participate in discovery sessions to understand technical requirements
• Oversee creation, testing, & support of web and mobile advertising banners and creatives of various formats, including Web \ Mobile Banners \ Mobile Interstitials \ VAST 2.0,3.0,4.0 \ VPAID.
• Debugging/fixing visual problems for advertising banners on different types of devices/browsers.
• Ongoing education for the customer on to address technical and product capabilities of Innervate
• Provide training to customers on creating and maintaining their own campaigns.
• Contribute feedback to the product team on improving the platform.
• Test and perform quality assurance processes to ensure specifications are met ahead of a campaign launch.

Benefits
Competitive Salary, Comprehensive Medical/ Dental/ Vision Benefits, 401(k) plan, FSA & Commuter Benefits.