Position: L3 strong Middle Support Analyst
Company: Luxoft
Experience required: 3y
English level: upper

Responsibilities
• Process and resolve Production incidents and User Queries (Incidents/ServiceRequests)
• Root cause analysis using UI behavior, Specification Documents and Database Data Analysis as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients incl. Dev team collaboration on issues resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

Skills
Must have

SQL, SL3, Java

Nice to have

Microservices, Pega, Fabric, Kubernetes