Position: Middle Business Analyst
Company: TEAM International
Experience required: 3y
English level: upper

Our client is a provider of healthcare support services; to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings. Provides a fully managed service across all clinical areas which includes providing all required clinical supplies and equipment along with maintenance, training and technical support, endoscopy decontamination, sterile services, renal dialysis support, outpatient pharmacy, radiology IT, transformation and project management.

Role description:
RPA Business Analyst will be the link between the business process owners, both internal and external, and the RPA development team. They will document existing processes and redesign those processes to enable their automation via RPA and other technologies. They will document redesigned processes in detail to ensure that the development team are able to automate those processes with minimal further input from the business process owners. They will manage the relationship with stakeholders to ensure that stakeholders are satisfied with the finished product.

Key Accountabilities:
• Conduct business analysis and project discovery including problems and opportunities.
• Work closely with the RPA Lead and other project team members to ensure the best approach is defined and followed on all assigned projects and transformation work.
• Document and map processes for RPA developers to automate.
• Design Business processes and support of technical solution design
• Support change management and continuous improvement for projects and lead on the creation and adoption of those techniques

Responsibilities:
• Create detailed Process Description Documents (PDDs), which are business processes flowchart representations of all the actions taken on the business side for completing a process. We aim to create a well-structured depiction of the process and minimize the number of questions raised by developers on potentially obscure points of the process.
• Contribute in researching for new solutions on specific process challenges, which might include data processing in efficient ways, writing excel formulas, reducing extra actions taken for a process so that the ultimate development time can be reduced, testing the reaction of specific systems by manually performing tasks before start creating the PDD, etc.
• Maintain communication with business owners and clients on providing updates for the development and/or asking inquires based on developers’ questions.
• Gather all needed information from the business owner’s side for creating the PDD.
• Have a well-defined understanding of how the Blue Prism solutions are being developed.
• Update PDDs based on business changes and modifications.
• Maintain quality standards on the way the PDDs are designed.

Requirements:
• Extensive experience of excellent business analysis including requirements gathering, impact analysis, gap analysis, workshop facilitation, process mapping, business process reengineering, requirements definition, User story writing, conceptual thinking, customer journey mapping etc.
• Experience of end-to-end lifecycle BA and change management support from feasibility, business case through delivery and successful adoption into BAU.
• Experience of working on waterfall and AGILE projects.
• Experience of working on technical software, business intelligence and digital delivery projects
• A background within Supply chain, Healthcare or Hospital sector is nice to have
• Experience of delivering operational change and creating change ownership
• Excellent Documentation, Report Writing and Presentation skills
• Self-starter and a quick learner. Proactive, Ability to work at own initiative
• Skilled and experienced in the use of Microsoft Office suite esp. MS
• Visio and MS SharePoint as a document/knowledge management tool.
• Ability to work both independently & in a team, effectively manage their own time and good organizational skills in a diverse, open and friendly environment.

Benefits:
Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.
We have a great benefits package that includes:
• English lessons
• Private Health Insurance
• 20+ Vacation days
• Education allowance, etc.