Position: Customer Success Manager
Company: Worksection
Experience required: 1y
English level: upper

Our product is a cloud-based SaaS project management service with an easy-to-use interface, aimed at helping businesses grow faster. Our clients come from different industries and geographies, and we are on a mission to help them become digital by managing projects and teams, communicating effectively, and tracking project work online.

We are seeking a talented Customer Success Manager who can build and maintain long-term relationships with our valued customers.

As a CSM, your responsibilities will include:

-developing and maintaining healthy relationships with current customers;
-onboarding new customers from start to finish and identifying their further training needs;
-identifying and encouraging up-selling opportunities to existing customers;
-gathering and analyzing customers’ needs and wants in accordance with our strategy;
-collecting feedback from customers and assessing their level of satisfaction;
-tracking performance metrics of customers;
-monitoring the timeliness of payments.

If you have experience in customer success management, a passion for building and maintaining relationships, and a desire to help businesses succeed, we encourage you to apply.

For this role you will need:
❇️ 1+ year of experience in account/client management in IT company (preferable SaaS);
❇️ Ability to connect and develop strong relationships with customers;
❇️ Exceptional verbal and written communication skills;
❇️ Demonstrated ability to gather insights from customer data and make data-driven decisions;
❇️ Outstanding English communication skills;
❇️ Сompetent Ukrainian language.

We offer:
- official employment (probationary period 2 months)
- 800$ + bonus up to 50%
- hybrid working or in our office in Kyiv