Position: IT Support Analyst
Company: Tallium
Experience required: 3y
English level: intermediate

You’ll be working in the Multimedia **team in Canada** that provide video conferencing and streaming support across the bank. As a L2 / L3 Engineer, you’ll play an important role in supporting these services and making sure zero downtime for any of these service. 

**Your role** 
  
Are you an expert when it comes to technology like video conferencing and video streaming? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
 
**We’re looking for a IT support analyst to:**
 
•      support the Service & Product Manager across several technical domains
•      ensure workflows, processes, tooling and applications are of the highest quality standard
•      contribute expertise to the management of existing and new IT products and services 
•      define workarounds for known errors and initiate process improvements
•      maintain a knowledge database
 
 
**Your expertise**
 
• 4+ years of hands-on experience with video conferencing and video streaming technology.
• Good experience working on streaming platform  like vbrick, Appspace, live streaming, digital signage, iptv, RTMP, HLS. 
• Good knowledge of streaming protocol like HLS, RTMP and voice protocol like SIP & H323.
• Good knowledge of working in Windows Server and Linux environments
• Hands-on experience on Cisco telepresence, and Tandberg  video conferencing devices and infrastructure
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Some knowledge of data networking (routing, switching)
• Confident communicator that can explain technology to non-technical audiences
• Capable of understanding client needs and translating this into products and services
• English level - Upper-Intermediate