Position: L2 Technical Engineer
Company: valtech.com
Experience required: 3y
English level: upper

**The Ideal Candidate**
•	1,5+ years of experience with C#
•	Computer science related degree or equivalent work experience; 
•	Technical background in development on Sitecore 
•	Good problem-solving skills;
•	Fast and self-learning skills;
•	Upper-Intermediate English level;
•	Ability to quickly learn new skills and technologies;
•	Knowledge of Jira, Agile principles.

**Optional **
•	Experience in customer support;
•	Knowledge of the following tools: SNOW, Zendesk.

**The Role**
•	Bug tickets resolution and update in Jira/SNOW/other tools via SLA;
•	Provide proper investigation of ticket;
•	Create and update technical support documentation; 
•	Create Knowledge Base articles;
•	Escalate issues appropriately;
•	Investigate and fix bugs based according to priorities.
•	Periodic 24/7 work with multicultural distributed team (with additional bonuses) 

As a consultant, you are expected to develop expertise both in technology and in communicating complex concepts and rationale to non-techies. As an L2 Technical Engineer, you will be working with code, bug fixing, change requests. We’ll encourage and support this with frequent opportunities to share ideas internally. We also have consultants who frequently deliver at regional, national, and global conferences.


**What Balance Means to Us**
•	a modern office, comfortable work environment, and the best available tools;
•	business trips to Europe/US;
•	20 working days of vacation;
•	medical insurance;
•	sick leave (up to 20 days a year);
•	unpaid leave (up to 20 days a year);
•	paid days off (2 days);
•	private entrepreneur leave (2 days);
•	ability to work from home;
•	professional certifications coverage — 100% (successfully passed);
•	English classes;
•	sport hobbies compensation;
•	ability to participate in Global Valtech R&D initiatives (AR/VR projects and IoT projects).