Position: IT Support Specialist
Company: Moon Active
Experience required: 1y
English level: upper

**Responsibilities:**
- Respond to requests for technical assistance in person, via phone, email and Ticket Support center;
- Diagnose and resolve technical hardware and software issues;
- Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems;
- Provide guidance, assistance, coordination, and follow-up on client questions and problems;
- Follow standard IT procedures, logging all IT interactions and administering IT software;
- Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including servers, networks, and firewalls;
- Identify and escalate situations requiring urgent attention;
- Support IT purchasing upon demand.

**Requirements:**
- At least 2 years of experience as a Help Desk / IT Support / Sys Admin;
- High customer orientation skills;
- Familiarity with Hardware components (Desktops, Laptops, Servers);
Experience with handling IT tasks on macOS;
- IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite);
- Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus, etc.;
- Communication skills for interfacing with employees in a multitasking environment;
- Solid knowledge of information security principles and practices;
- Experience with being on-call to support critical production incidents;
- Experience in networking, routing, switching, firewalls, and VPNs (Cisco, FortiGate) – an advantage;
- Ability to write scripts and automate tasks in at least one of the following languages: Bash, Python, PowerShell – an advantage
- Fluent English.