Position: L2 Support Engineer
Company: Ardas
Experience required: 1y
English level: intermediate

L2 Support Engineer should be able to diagnose problems in the service, be able to answer technical requests from customers which cannot be processed by L1 support team.

Roles and responsibilities
- Communicate with customer support
- Incidents recording and dissemination
- Proactive services monitoring
- Help clients with integrations configuration, especially in email related DNS configuration troubleshooting
- Basic Linux administration, delivery monitoring and troubleshooting
- Provide necessary logs to sysadmins and devs & all required support to diagnose a reported problem

Skills and knowledge
- Excellent communication skills
- Analytical and problem solving skills
- Email administration
- DNS configuration
- At least pre-intermediate level of English.

Additional to our usual proposal
- Paid overtimes
- Paid trainings
- 100% paid English lessons (100% instead of 50% for other positions)