Position: Technical Account Manager
Company: Customertimes
Experience required: 5y
English level: fluent

Responsibilities:
• Establish relationships and build trust with the assigned set of existing customers, maintain Account Plans;
• Drive the entire upsell and client satisfaction cycle to achieve assigned quarterly / annual targets per portfolio;
• Stay current with client’s business and technology challenges, match these proactively with Customertimes professional services and product offerings;
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with client’s product and technology delivery leadership;
• Closely collaborate with internal engagement managers, competency leads and delivery teams in order to address customer requirements and solve issues;
• Regularly qualify, plan and report upsell initiatives in Salesforce CRM;
• Provide constructive feedback to the commercial management on ways to decrease the sales cycle, improve satisfaction, and expand share of the wallet.

Requirements:
• 5+ years of experience as Account Manager, Program or Delivery Manager / Director in nearshore IT Services (Consulting, Outsourcing or large scale Outstaffing preferred);
• Must have a stable career background, track record with a tier-1 organization (1,000+ people) will be a strong advantage;
• Should have good understanding of technologies and professional services delivery cycle, ideally including enterprise platforms (Salesforce, Microsoft, SAP or similar) ;
• Bachelor’s degree in STEM (Science, Technology, Engineering or Math) from a reputable university;
• Overall experience should include client facing, making compelling presentations, and co-creating collateral;
• Excellent cross culture communication skills, ability to be effective interpreter between US / European customers and Eastern European delivery, fluent speaking English;
• Team Player and fun to be around!

We offer:
• Regular compensation package reviews
• 20 working days paid vacation leave, 15 working days of paid sick leave with a certificate and 5 working days of paid sick leave without a certificate;
• Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate);
• Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.);
• Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company;
• Office or remote or mixed types of work are welcome — upon employee’s convenience and by approval of direct manager;
• Free English classes in the office;
• Convenient office location in the center.