Position: Customer Success Representative
Company: Snovio
Experience required: no_exp
English level: upper

Snovio is a fast growing SaaS company. Our product is a platform that helps marketing and sales teams build outreach campaigns from scratch. We have 400,000+ users onboard and most of our customers are from the US and Europe.

Responsibilities:
- As a part of the Customer Success team, help Snovio clients learn to use the service to grow their revenue
- Work with leads who signed up for a free trial to convert them into customers
- Contact inbound leads and perform demos via Zoom when booked
- Not just convert leads to paid clients, but also become a trusted adviser

Desired Skills and Qualifications:

*These are NOT a must. We will consider graduates with no prior experience.

- Understanding of B2B sales flow, digital marketing, ad tech, lead generation
- Experience with webinars
- Ability to work cross-functionally in a highly collaborative environment across departments and geographies
- Strong listening skills and empathy; ability to really hear what the customer needs and empathize with their problems
- Relationship building and nurturing, proactive outreach
- Creative problem solving, solution-oriented and strategic mindset, long-term view of customer relationship
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

We are offering:

- Official full-time employment
- Flexible start of the workday (8−11AM)
- Paid leave 20 working days;
- Paid sick leave;
- Comfortable and well-equipped office in the city center
- Opportunities for self-development, professional and personal growth
- Friendly and supportive team and management
- A possibility of participating in international conferences in cities like HongKong and Toronto
- Minimum paperwork and maximum pleasure