Position: Senior Integration Engineer for Jabra
Company: Ciklum
Experience required: 3y
English level: upper

On behalf of Jabra (GN Audio), Ciklum is looking for a Senior Integration Engineer to join our growing Kyiv team on a full-time basis.

Jabra is now building a new international team to build and market new advanced software products. The first new product is Jabra Voice Analytics for call centers, that is targeting to improve the lives of up to 15 million call center agents around the world. The solution is based on leading AI technology, that real-time during calls can analyze human emotions and many other data parameters.

The new product is strategically important for Jabra, and this team will report directly to the global management team. The AI technology is proven, with live proof of concept customers in both Europe and US. The next step is now to productize, take it to the next level, making a scalable global product.

The product will work across device platforms, with both web and client user interfaces. The backend will handle all the AI and processing. The solution will run both in cloud, local as well as on-premise. The platform will be integrated with a range of partners and platforms as e.g. Microsoft, Amazon, Google, Genesys and Tableau.

This is an exciting greenfield project, where it is up to the team to choose how to build the product. You will be part of the new Jabra Voice Analytics team, sharing great office with 3 other Jabra teams.

As a person, you act as a role model by demonstrating our values Listen, Challenge and Transform. You show proactivity, a holistic approach and contributes positively to the team atmosphere. Curious and eager to learn, you are always on the lookout for new knowledge and interested in learning more about new techniques and tools. You have a strong sense of logic and are never afraid to challenge processes to achieve upmost efficiency.

Responsibilities:
- As a person, you have an open and pragmatic mindset as you will work directly with customers
- Guide and support our customers on how to integrate Voice Analytics into their software and services
- Support business development and technical sales with customer opportunities
- Build and maintain integrations for out Voice Analytics product
- Build call control integration with customer call center systems platforms using exposed SDK’s and API provided by products like Amazon connect, Genesys, Cisco, Avaya etc
- Build integrations using API provided by Voice Analytics with customer BI & CRM systems like MS CRM, Power BI, Tableau, QLIK Sense etc
- Provide your recommendations and ideas during scoping and planning
- Provide your input for design and architecture
- Partake in delivery and roll-out

Requirements:
- A Bachelor’s Degree or equivalent in a technically related field (i.e. computer science, engineering, IT etc.)
- 5+ years of experience in integrating different systems by SDK’s and API’s using C# or C++ or JavaScript
- Deep understanding of integration patterns

Desirable:
- Experience in integrating data to different CRM & BI Systems
- Experience in working with call center-based systems

Personal skills:
- You can speak and write English effortlessly, and are confident enough to work in cross culture environment in a distributed team
- You are a strong team player with good communication skills. Being part of distributed team, you will communicate a lot with colleagues and stakeholders
- You have experience and feel comfortable working in a truly agile atmosphere
- You are motivated to develop and solve complex tasks for the team success
- You are proactive, suggest ideas for general and specific improvements, have an inquiring mind, take interests in new approach and tools
- You are self-motivated person with ability to learn quickly in a dynamic environment

What's in it for you:
- Work in a truly international company with a very strong international brand
- Participate and contribute to the further development of great products – with great possibilities to grow your career even further
- Training and certification in advanced technologies
- Knowledge sharing with great, friendly, and competent colleagues
- Business trips to HQ concerning projects and training activities
- Medical Insurance after the trial period
- Long-term employment with 20 working-days paid vacation and other social benefits
- State of the art, cool, centrally located offices with warm atmosphere which creates good working conditions