Position: Engineer, Site Reliability
Company: Zapier
Experience required: 2y
English level: upper

Hi there!

We're seeking talented Site Reliability Engineers to join our growing team for multiple roles.  As we continue to scale our product and grow our team, we’re looking for experienced Site Reliability Engineers to help drive automation, performance, and reliability in our cloud-based infrastructure. 

As part of this team, you’ll work on

Designing and deploying our AWS infrastructure using infrastructure as code across multiple accounts.
Contributing to our container orchestration clusters (EKS) and serverless functions (Lambda). Production Engineering provides compute resources as a service, and you’ll help shape what features we offer.
Evaluating new tools and recommending technologies to the entire organization. If there’s a tool that will help us serve our customers, we’ll go get it.
Partnering with teams to solve novel infrastructure and design problems. Service teams are responsible for keeping services running. It’s your job to help them make decisions that scale.
Building services to integrate systems, process high-traffic workloads, and perform critical migrations. We don’t believe in drawing a hard line between developers and SREs–if you see a part of the code you can improve, default to action and make the change.
Using site reliability principles, you’ll help fix problems at their root cause rather than just the symptoms. You'll improve application reliability using a software engineering approach to operations. You'll develop internal tools and systems to help engineering teams ship better software, faster. You'll get to impact every engineering team in the organization and use a broad set of technologies. Maintaining excellent relationships and communicating effectively with teams will be crucial to your success.

Building new features and services is a big part of this role. We continually develop and implementing new ways to support our teams, understand our customers’ needs, and become experts in site reliability.

When bad things happen, you'll have the support of your team to solve contributing causes, learn from failures, and build robust and resilient systems for our customers. We look for the solution that automates the problem away, not one that requires manual effort.

If you’re interested in making a big impact and taking our infrastructure to the next level at a fast-growing and profitable startup, then read on.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants
Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. 

About You

You’re an experienced technologist. You spent 4 years working on multiple projects in SaaS companies in the world of systems administration, systems engineering or software development with at least 2 years of experience in Site Reliability Engineering or DevOps.

You know the cloud. You’ve participated in the design or maintenance of highly available, cloud-based infrastructure in AWS or another cloud offering. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability.  We use tools like Terraform, Kubernetes, Redis, GitLab, and Datadog, among others. 

You can code. You have experience with languages like Python or Go to create automated tools. You believe in hands-off deployments and infrastructure as code. Well-honed expertise with the fundamentals of software development goes a long way here.

You can solve complex systems challenges. You enjoy complex challenges, understand how to improve performance, and help uncover opportunities for improvement. You’ve worked on problems where “just throw more hardware at it” isn’t enough for the system to scale.

You’re a great communicator. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams. 

You value our values. At Zapier, our values are at the heart of how we collaborate and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate together to democratize automation. You see how these values can empower meaningful work, you thrive in a collaborative setting, you are eager to continue growing and excited to be part of the team. 

Things We've Done Recently

Develop new methods for retaining task history
Migrating applications and services from EC2 to Kubernetes
Write custom Kubernetes controllers to improve resilience
Create deployment pipelines in GitLab and ArgoCD
Develop autoscaling strategies to handle bursts in workloads
Implementing OPA to enforce policies across our Kubernetes Clusters
Deploying ProxySQL for pooling connections against MySQL databases
The Whole Package

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!Zapier offers:

Competitive salary and profit-sharing program
Equity for All: Stock options (or equivalent) for every Zapien
Healthcare + dental + vision coverage*
Retirement plan with 4% company match*
$2,000 annual learning stipend for use on courses, conferences, and more—your choice
Two annual all-company retreats
14 weeks paid leave for new parents of biological or adopted children
Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
Opportunity to work with Zapier’s amazing partners network
*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States.
How To Apply

We have a non-standard application process. To jump-start the process, we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply you’ll hear back from us even if we don't seem like a good match. In fact, throughout the process we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.