Position: IT System Engineer
Company: Onseo
Experience required: 2y
English level: intermediate

**Requirements:**
At least 2-3 years of experience in a HelpDesk position in a **MAC environment**
At least 2 years experience with Mac and PC technical support
Knowledge with Google Apps administration and password issues
Must be a self-starter with the ability to take general project requirements and execute on them
Excellent written and spoken communication skills and customer service attitude — Ukrainian and English (intermediate)
Proven desire to take ownership of projects and follow through to completion
Experience with a wide set of SaaS products — Okta, Google Apps, Jira, Slack, Zoom and Jamf — an advantage
Experience administering heterogeneous networks of OSX and Windows Aligns with the Corporate-IT core values: Think Secure and Smart team play, Make It Happen.

**Responsibilities:**
Acted as primary Level 1 support for all tickets/walk-ups Basic troubleshooting for all devices & office equipment and software Initial productivity App troubleshooting
Basic Support & Mac management — Work with IT Engineering on Advanced issues Loaner device deployment & management Primary laptop imaging, break-fix, replacement etc. Desktop software tracking, deployment, support
Conference room troubleshooting and maintenance, and basic network troubleshooting 
Primary for New Hire account creation and deployment and orientation on-site or remote 
Support with Facilities
General documentation creation and management
Advanced Win/OSX troubleshooting

**About us:**
**Tango** is a successful live-streaming app with 450+ Million registered users. Founded in the US, we are one of the leaders in the live-streaming space. The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents. The Tango team is a vigorous cocktail of hard-workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. The best way to describe Tango’s work style is without the word “impossible”. We know all too well that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users’ smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).