Position: Head of Delivery
Company: TietoEvry
Experience required: 3y
English level: fluent

Within Product Development Services (PDS) we take pride in software design, architecture and be in the absolute frontier of software development way of working. Are you a manager with a can-do attitude and are ready to dive into the center of events? We are waiting for you to help us accelerate our growth!

**Expected requirements:**
— Solid experience and knowledge of the business environment (Automotive or Smart Devices experience will be a plus)
— Proficient in English
— Educated to Degree level (or equivalent) in an Engineering / Software or related discipline
— Advanced communication, problem-solving, decision-making skills and able to work under stress in a constructive way
— Result-oriented mindset accepting the accountability for his own work
— Respectful and empathetic personality with excellent cooperation and customer service skills
— Proven experience in managing team consisted with Engineers, Team Leaders/Managers and Project Managers (+70 employees)
— Experience in multisite organization

**We offer you:**
— Challenging work and working experience on an international level in a leading global IT company
— Professional and personal development opportunities
— Scandinavian values, business stability and openness
— Dynamic and friendly work environment
— Excellent and competent colleagues
— As customers, you will work with the biggest OEMs, Tire1 in Automotive sector.
— Competitive salary and benefits package

**As part of your job, you will be responsible for:**
— Good understanding of customer business, contracts and accountable for customer delivery meeting customer expectations
— Manage new customer implementations, service changes for existing customers and take part of improvement projects for customers and processes
— Growth of the Delivery Unit in Ukraine
— KPI & financial results
— Very good understanding of the local market
— Set strategic goals, follows up on their implementation, identify and resolve operational and organizational problems and escalations
— Negotiate and form effective communication and productive relationships with team and stakeholders
— Maintaining and building positive TietoEVRY brand on the market
— Supervise Delivery Managers and Line Managers
— Strong and independent position
— Active involvement in pre-sales and sales activities, close cooperation with global Sales Department
— Cooperation with other Delivery Units across the globe
— Cooperation with local and global support functions (facilities, ICT, HR)