Position: L2 Technical Support Engineer (Department)
Company: Sigma Software Group
Experience required: 2y
English level: upper

If you want to start or continue your career in an international IT сompany, here we are. Our support team is growing and looking for new members to join and provide the best service for our customers. We are looking for an experienced engineer who will start new projects and help with existing ones.

**Customer**
You will have the opportunity to work with world-famous corporations in different domains such as AdTech, automotive, IoT, gaming, and Intellectual Property Services. Both customers are from Europe.

**We have a few different opportunities:**
Project for a European Automotive company: The customer designs, develops, manufactures, and markets cars. Additionally, the company possesses a software development center. Currently, the Customer aims to play a relevant role in the electrification of urban electric vehicles, with a special focus on the transformation of the European automotive industry.
Project for a European IT services and consulting company in the medical domain: they develop solutions and services for medical imaging IT and cybersecurity and help hospitals worldwide enhance the efficiency of care and critical social functions to protect society’s most sensitive information.

**Responsibilities**

Providing 2-level technical infrastructure support services for issues
Securing the agreed levels of service in accordance with the Service Level Agreement (SLA), such as, but not limited to response & resolution times, quality levels, work volumes done, etc.
Planning and performing preventive actions concerning the solution and/or its environment to avoid potential issues that may occur in future
Performing all tasks and providing deliverables at a good level of quality
Reporting status and progress according to the project and Company demands
Maintenance of internal and external knowledgebase on products and troubleshooting procedures

**Requirements**

2+ years of experience in technical support domain
Good knowledge and configuration experience of networking
Good knowledge of Linux — experience in installing, configuring, upgrading, and maintaining the operating system
Working experience with SQL
Experience with troubleshooting/monitoring utilities
Understanding of Support methodologies, processes, planning, tools, and techniques
Upper-Intermediate level of English