Position: Deployment Specialist (Tech Support L3)
Company: mcpk.
Experience required: 3y
English level: upper

We are currently looking for a **Deployment Specialist** to join the professional product company team which designs and delivers a set of solutions and services which assist Utilities and other organizations in protecting essential infrastructure.

**Required Experience:**

• 5 years managing Windows Server 2016 & 2019
• 3 years of advanced experience with MS SQL Server and/or PostgreSQL
• 3 years supporting business-critical software applications
• Experience using a customer support or service desk ticket management application
• Familiarity with the purpose of and some hands-on experience with key components of
the Windows operating system, e.g., file system functions, Control Panel functions,
Administration functions
• Experience using remote desktop applications and tools
• Some experience installing and updating Windows software applications

**General Candidate Requirements:**

• A professional, helpful approach when dealing with internal and external customers
• Strong command of English – able to provide clear and concise written and verbal communications
• An appropriate sense of urgency on important issues and a desire to deliver exceptional customer service
• A high level of initiative, accuracy, efficiency, and attention to detail when working to
resolve issues
• A demonstrated ability to work independently, with a willingness to learn new job
functions in order to assist the entire team
• An ability to juggle multiple tasks with different priorities, whilst maintaining a positive
attitude during sometimes stressful situations
• An ability to maintain confidentiality and apply sound IT security practices when dealing
with proprietary and private information
• A capacity and a willingness to proactively identify and resolve latent issues
• Good time management skills
• Adaptable and flexible when dealing with change
• Critical thinking and problem-solving skills
• Team player
• Great interpersonal and communication skills

**Your tasks:**

• Deploying xAccess and Geolantis.360 solutions as per the company’s standard/default application installation process
• Configuring xAccess and Geolantis.360 solutions as per Solution Design and/or Scope of Works documentation
• Setting up Windows servers and IIS using best practices for optimal configuration for performance and reliability
• Test the xAccess or Geolantis.360 installation works as per the Solution Design and/orScope of Works
• Work with Level 1 & Level 2 Support to troubleshoot any operational issue related to the installation and configuration of the xAccess or Geolantis.360 solutions
• Work with customer to complete the installation, configuration and testing, and seek official customer sign off
• Maintaining a positive, empathetic and professional attitude toward customers always
• Communicating with customers through various channels (phone, email, online)
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with other team members as necessary
• Ensure customer satisfaction and provide professional customer support
• Follow communication procedures, guidelines and policies
• Update and potentially create a product Knowledge Base
• Contribute to team effort by accomplishing related results as needed

**What you can expect from us:**

• Work-Life-Balance with flexible working hours
• 24 days off per year + 11 national holidays + paid sick days
• Free English/German lessons
• Medical insurance
• Powerful laptop
• PE accounting and support
• Remote job in Ukraine/any EU country
• Regular performance reviews
• Flat organization structure and short decision-making processes
• Work for a foreign company
• Compensation paid in USD

If you’re interested in us, we’d like to find a role for you here!