Position: Technical Support Engineer
Company: gointeractive.co
Experience required: 2y
English level: intermediate

**Responsibilities**
• Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps
• Participating in improvement of the system performance and user experience by identifying problems; recommending changes
• Improves the customer experience by assisting on writing and maintaining documentation
• Participates in development of client training programs by identifying learning issues
• Provide data internally and externally

**Main tasks**
• Client issues’ investigation, research and provide solutions
• Solving operational tasks from intern and extern users
• Create issues in Jira for developers based on the reported bug reports
• Continuous research of user experience problems and defining improvement proposals
• Preparing and maintaining documentation about our products (user manuals, guides, logic description)
• Preparing reports and analysis for intern and extern use

**Qualifications**
• SQL (Strong knowledge)
• Excel (High level)
• English (Upper Intermediate or higher)
• Experience with JIRA, Confluence and ticket systems (e.g. Freshdesk)

**Would be a plus**
• Postman
• Bash, curl
• OOP basics
• Java (basic level)
• Excel Power Query

**Experience**

Support-related experience / QA / Technical BA — 2+ years

**Personal skills**
• Integrity
• Multitasking
• Problem solving skills
• A technical mindset with great attention to details
• Good interpersonal and customer care skills
• Proactive approach