Position: Technical Support Engineer (2 FTE)
Company: AVA LIMITED
Experience required: 2y
English level: upper

Will work on:
•	managing customer tickets created via email, phone calls, and chats. 
•	support the business by answering customer questions relating to our application and any aspects relating to troubleshooting issues; 
•	performing Datadog, Postman, and PostgreSQL queries, and making solution recommendations via pull requests. 
Requirements:
•	Excellent English and communication skills
•	Strong technical troubleshooting, problem-solving skills and the ability to think analytically while working in a fast-paced environment
•	Exposure to creating/using Datadog, PostgreSQL, and Postman is a definite asset
•	Previous SaaS software technical support
•	Ability to read and write code in a variety of languages including Typescript, JavaScript, Python etc.