Position: Application Engineer for ClickDimensions
Company: Ciklum
Experience required: 1y
English level: intermediate

**ClickDimensions** is an elite Global Hi-tech company (Check us out on the Inc. 5000 list) in the field of marketing automation (we’re rated as one of the fastest- growing private companies in the US in terms of strategy, service & innovation!).

We are a people loving company located (in IL) in the heart of Tel-Aviv (next to the Hashalom train station).  We develop a world-leading High-End SaaS Product- the only marketing automation platform that is exclusively created for and natively built in Microsoft Dynamics 365- And work with the finest technologies (Web & Mobile) that are currently on the market! Our solution brings together email marketing, campaign automation, web intelligence, surveys, web forms and landing pages, social marketing and more to help organizations around the world attract more leads, close more sales and more effectively engage customers. Therefore, if you consider yourself as a tech savvy and you’re looking for an excellence type of place where on your day to day you could learn, work and have fun side to side with the best people- we ‘d be glad for you to join us!

**Responsibilities:**
• Using knowledge of debugging, reviewing logs, and looking at code, to troubleshoot escalations
• Troubleshoot issues and make recommendations on how to prevent a recurrence including implementing necessary monitoring and ensuring application availability SLAs
• Work with cross-functional teams to stay abreast of changes in the product solution and act as a bridge between developers and operations
• Fosters an environment that encourages retrospectives, learning & sharing creative insights

**Requirements:**
• Experience with software development methodology and practices
• Good verbal and written communication skills in English
• Knowledge in the relevant operating system, and software environment (Windows, Linux, Azure services) and technologies (Kafka, MongoDB, SQL Server)
• Deep experience tracking logs, analyzing & isolating problems in defects through inspecting logs and code interfaces
• Ability to use tools for monitoring (specifically Grafana & Kibana)
• Analytical skills: able to research, analyze and determine an appropriate course of action in a variety of situations, when supported by relevant knowledge base or R&D teams
• Organizational skills: Demonstrates initiative, excellent problem-solving skills, ability to prioritize, being well organized, ability to interact with many teams in the organization
• Modifies communication style to meet customer needs

**What's in it for you:**
• Great team
• State of the art, cool, centrally located office with warm atmosphere which creates good working conditions
• Your opinion matters
• You can improve product, processes and tools
• Competitive salary