Position: Lead Salesforce Business Analyst/Consultant
Company: Customertimes
Experience required: 5y
English level: upper

**Job Description:**
• Business Analyst LEADERSHIP experience (4+ years).
• We need someone that goes above and beyond gathering requirements, we need someone that can drive the conversation and lead client requirement conversations by leveraging technical and functional experience.
• 10 years of Business Analyst experience.
• Strong preference for candidates with CRO OR direct-to-patient marketing technology.

**Experience writing integration requirements:**
• Specifically, with web-based applications and/or MuleSoft.
• Preferences are given for .Net and document-based applications
• Familiarity with applications or systems relating to Azure cloud platforms • • Expertise in Content Management Systems, ie: Sitecore - this resource will develop requirements and manage select clinical operations planning, reporting, and analytics products. These products have both internal and external users and form a major technical foundational component in the overall strategy to deliver insight to its customers, and your contributions will be directly visible to the senior management team. The role will require collaborating cross-functionally with clinical stakeholders, technology teams, offshore resources, and third-party vendors. Candidates should have in-depth experience working with end-users, developers, and other analysts to refine identified business needs through design reviews and information sessions. Candidates should be results-driven, detail orientated, and work well within a global, dynamic and creative team. This candidate should have experience working in an agile environment.

Salesforce Platforms to work with: Referral Hub, Patient Portal, and Workflow Management Tool

**Job Responsibilities:**
• Act as subject matter expert on technology products.
• Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community.
• Collaborate with designated members of the applicable business groups and product development team to create requirement documents.
• Facilitate and/or participate in joint analysis and design sessions with developers to understand the needs of the customer.
• Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary.
• Be a “go-to” subject matter expert for technology systems. Assist in knowledge transfer to other technical staff members of business data processes.
• Collaborate with developers and other analysts to ensure adherence to business requirements and customer needs.
• Triage of issues reported by users.
• Resolve conflicting end-user requirements.
• Author and enter requirements/user stories into a requirements management tool, such as Top Team and Jira.
• Follow System Life-Cycle (SLC) and Computer System Validation (CSV) procedures, as appropriate.
• As needed, review SLC Development and Validation document(s) prior to authorization, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement.
• Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions.
• Collaborate with the project team to ensure timely delivery and quality of all project deliverables.

**Requirements:**
• Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences.
• Strong analytical, organizational, verbal communication, and business writing skills.
• Strong relationship-building and facilitation skills to work directly with business users who are not technical in nature.
• Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views, and features.
• Strong knowledge of technical and grammatical editing.
• Expert knowledge of Software Development Life Cycles (SDLC) and agile lifecycle methodologies and the role of Business Analysis with the SDLC.
• Familiarity with Agile development methodology is highly desirable.
• Pharma/CRO or healthcare experience within a regulated industry preferred.
• Ability to conceptualize and think creatively.