Position: Customer Support Specialist
Company: Bistox
Experience required: 1y
English level: fluent

**Job Requirements**
- fluency in spoken and written English and Russian
- at least 6 months of experience working in customer support for crypto projects
- empathy — our employees can quickly identify the type of person they’re talking to and the possible implications behind customer messages
- ability to multitask, prioritize and manage your time effectively
- ability to deal with negativity
- teamwork skills
- trainability
- great sense of responsibility
- result-driven
- trading experience on different crypto exchanges would be a plus
- willingness to sometimes work overtime or swap shifts
- knowledge of ZenDesk would be a plus (though it’s not critical if you have 0 experience with it).

**Key Responsibilities:**
- moderating and overseeing official Telegram groups of the company
- handling customer requests through existing communication channels
- promptly providing accurate, comprehensive answers to the customers within the required time frames
- collaborating with other departments to solve customer problems

**Here’s our offer:**
- remote work, 5/2 workweek
- fixed salary, compensation for overtime hours is possible
- day or night shifts
- 24 paid vacation days, paid sick leave