Position: IT Support Engineer
Company: GeoComply
Experience required: 2y
English level: intermediate

**Are you passionate about helping people solve IT problems?**

At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world’s largest tech companies like DraftKings, FanDuel, the BBC, and Akamai, we are the global market leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted US IPO and various M&A opportunities.

At the heart of it all is people - we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.

**The IT Support Engineer** contributes to GeoComply’s success by providing high-quality technical support to all our employees and by maintaining our systems and networks.

**What You Will Be Doing**
- Provide comprehensive technical support to GeoComply employees worldwide
- Diagnose, troubleshoot and escalate issues timely to appropriate internal teams
- Ensure all issues and resolutions are properly documented
- Maintain and update knowledge base articles to help users self serve
- Provision new users computer and systems access
- Assist in onboarding, setting up and deploying IT equipment for new employees
- Assess recurring issues to create automated processes where possible
- Maintain and troubleshoot network and IT equipment

**About You**
- 2+ years of relevant experience
- Experience configuring and troubleshooting Windows and macOS devices
- Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)
- Resourceful, able to prioritize tasks and address the most critical or pressing demands first
- Enjoys solving challenging user issues and maintaining a world class service 
- Make sure expectations of users are met and requests resolved in a timely manner
- Security first mindset
- Good communication skills
- Good written and spoken English

**Bonus Points if You**
- Are Familiar with common SaaS applications such as Okta, Google Workspace, Slack, etc.
- Have experience with cloud providers and architecture such as AWS or GCP
- Have experience with Linux
- Have experience with MDM solutions

**Let us share why we think you’d love working with us.
**
- **We have a track record of success and a vision and a plan for a promising future.** GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fuelled that momentum with the expansion into new markets - media & entertainment and fintech.
- **We are proud of our values and we live them in all of our actions, conversations, and work.** #Build it Better, #Build it Bigger, #Build it Right
- **We are proud to be part of a global team that develops award-winning solutions **for some of the world’s largest and most innovative companies.
- **We will support you on your learning journey. **We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, as well as dedicated work hours for self-study.
- **We care about our team. **Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package.
- **We care about giving back to the communities in which we live and work. **GeoComply supports a  broad range of community initiatives through donations and employee volunteer activities.
- **We know that work can be fun. **We take the time to create employee events and experiences where everyone can connect and celebrate.

**Now What?** Send us your resume and a cover letter. We Can’t Wait To Meet You.

At GeoComply, we live our value of building it right. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.