Position: Sales Development Representative
Company: Helpware
Experience required: 3y
English level: fluent

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Kyiv, Ukraine Team is growing and we're looking for experienced Sales Development Representative to join our Helpware team.

Position overview:

As a Sales Development Representative (SDR) specializing in the full pre-sales cycle, this role a pivotal member of Helpware’s sales team, responsible for initiating and nurturing relationships with potential clients. This role involves prospecting, lead nurturing, omnichannel outreach, qualifying prospects, and ultimately booking meetings to create a robust pipeline for our Account Executives. SDR is a key contributor to driving the growth of our client base and ensuring a seamless transition of qualified leads to the sales team.

**Responsibilities:**
- Prospecting: Identify potential clients through proactive research and strategic targeting to ensure a steady stream of qualified leads.
- Lead Nurturing: Initiate meaningful interactions with leads through various communication channels such as emails, phone calls, social media, and other relevant platforms.
- Omnichannel Outreach: Craft personalized and compelling messages and phone scripts for automated and semi-automated campaigns that resonate with the target audience across multiple channels, delivering the value proposition effectively.
- Qualification: Engage in in-depth conversations with leads to understand their pain points, challenges, and needs. Evaluate their fit within our ideal customer profile and assess their potential as qualified prospects.
- Booking Meetings: Effectively communicate the value of Helpware’s services to leads, ultimately securing appointments for our Account Executives. Occasionally running discovery calls with startup prospects.
- Pipeline Management: Maintain accurate records of interactions, prospect details, and progress in our CRM system (HubSpot) to ensure a well-organized and up-to-date pipeline.
- Value Proposition: Articulate our value proposition clearly, tailoring it to address the specific pain points and requirements of each prospect.
- Collaboration: Collaborate closely with the sales team to ensure a seamless handover of qualified leads, providing comprehensive background information and insights, attending sales calls upon need.
- Continuous Learning: Stay informed about industry trends, market dynamics, and our offerings to engage in informed and relevant conversations with prospects. Be up to date with the most recent company and service changes to tailor value proposition based on prospect’s need.
- Metrics and Targets: Strive to achieve daily, weekly, and monthly targets for calls, emails, appointments set, and qualified leads generated.
- Feedback Loop: Provide valuable feedback from prospect interactions to refine messaging, improve the pre-sales process, and enhance Helpware’s offerings based on the demand from the market.
- Deal closure: Be open to lead smaller prospect beyond pre-sales cycle to the successful deal closure (with the help of AE upon need).

**Requirements:**
- Proven experience in a sales development or similar role, with a track record of successful lead generation and appointment booking.
- Strong understanding of the full pre-sales cycle, from prospecting to qualification and appointment setting.
- Clear understanding of sales processes and process compliance, ability to identify and tackle areas of process improvement (“you know how to make it better? - go for it” type of approach). 
- Excellent communication skills, both written and verbal, with the ability to tailor messages and tone of voice to different audiences and Decision maker’s seniority.
- Proficiency in using CRM and marketing software (Hubspot, Apollo, SalesLoft, Zoominfo, Sales Navigator, 6sense would be a +) to manage leads, track interactions, and maintain accurate records.
- Proactive and driven attitude, with the ability to work independently and collaboratively within a team.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
- Strong data analytics skills and ability to process data and metrics to showcase value and follow data-driven decision making.
- Customer-centric mindset and the ability to empathize with prospects' pain points and needs.
- Adaptability to changing market conditions, customer preferences, and evolving sales strategies.
- Zero reluctance to the phone channel and strong desire to use phone as a primary outreach channel.
- Curiosity and strive to take on and solve challenges, participate in innovative projects for service offering advancement & changes, be open to unexpected changes and stay ultra-agile.
- Strong tech stack and desire to omptimize workflows by means of tech improvements. 

**We offer:**
- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova) or remote work;
- Competitive compensation linked to UAH/USD rate;
- Medical insurance after the trial period;
- Schedule: 10am - 7pm EEST or 11am - 8pm EEST (need to be flexible and occasionally join later internal meetings)
- Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!