Position: Analyst - Admissions Specialist
Company: Cold Start
Experience required: 1y
English level: fluent

**Who We Are at Virgil**

Virgil is a tech-forward provider of adult behavioral therapy across the United States. We believe that patients, clinicians, and insurers all deserve a better healthcare experience, so we built one.

Our mission is to provide personalized, technology-empowered care for adults struggling with behavioral disorders in the environment best suited to help them - their home or ours. 

We’re looking to rapidly grow our team with values-driven, diverse, caring professionals to help us.

**About The Role **

Our back-office role is a key analytical component of Virgil's success and helps the admissions team determine areas of improvement. This role requires a high degree of flexibility and data analytic skills. Ensuring a high level of data cleanliness throughout our operating systems is a key component of the role. Building out and independently determining places of improvement will be instrumental to the candidate's success, as this role will allow the selected candidate to collect, build and edit reports that are currently used on the admissions team. The back office associate will work closely with both family admissions associates to ensure all audits have been completed, as well as with the senior admissions associates, to ensure that all necessary data trends have been discussed. A successful candidate will be autonomous, creative and solution focused.

**What You’ll Do**

 - Review, verify and audit reports that are requested by senior associates and management. 
 - Verify and ensure data cleanliness by reviewing past reports and associate dashboard.
 - Create and develop new dashboards and audit systems to ensure the highest level of data cleanliness. 
 - Communicate with both associates and managers to discuss any common trends seen throughout the data collected. 
 - Ensure all processes and procedures are appropriately reflected. 
 - Independently create and propose solutions for any pain points that have been documented or may occur. 
 - Communicate with upper stakeholders about both quantitative and qualitative feedback collected.
 - Work closely with operational teams to ensure a seamless transition from first contact to care.

**What You’ll Need**

 - Ability to independently problem solve and propose solutions in order to ensure data is clearly input and understood.. Ability to provide and receive constructive feedback in order to improve their own skills. 
 - Past experience working with Salesforce. 
 - Strong verbal and written communication (English), and technical fluency.
 - A workspace conducive to client confidentiality and HIPAA compliance, as well as appropriate work from home set-up and internet speed.
 - Extreme attention to detail and ability to navigate and collect data, and in line with policies and procedures.
 - Ability to establish effective working relationships that foster organizational success.
 - Comfort working in a startup environment and being part of creating processes and workflows, as well as assisting in any changes as the business scales.
 - Willing to work US hours of 9am-5pm EST

**About Virgil**

In addition to our clinicians and supporting departments, our company is built around four cross functional teams (spanning operations, product, marketing, business development, etc.):

**Demand** - Deliver top notch products and services to our growing number of patients. You’ll work with patients to understand pain points and optimize the patient journey from first contact to start of care to offboarding.
**Supply** - Own and manage the relationship with our clinical practitioners. You are responsible for the growth of our clinician ecosystem by attracting, recruiting, and retaining high quality behavioral care providers. 
**Platform** - Build tools and provide services to optimize and improve the delivery of clinical care. You’ll help match the right provider with the right family, coordinate clinical care, and develop digital therapeutics products.
**Quality** - Improve the quality of care delivered to our patients. You’ll ensure that we provide strong clinical outcomes, develop training platforms to level up our providers, and maintain compliance with a variety of payor and regulatory requirements.

At Virgil, we are a globally distributed team with many of our team members located in the following cities: San Francisco, New York, Los Angeles, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Virgil is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.