Position: Senior Service Delivery Manager
Company: Intellias
Experience required: 5y
English level: upper

We are at the beginning of the long-term journey to build a set of systems to support business operation like Dialer, Collection system, CRM, ERP etc. 

Join us now and become a part of a core team to influence architecture & infrastructure setup, vendor's selection process and establish cooperation with customer from the very beginning. 

Responsibilities:
Managing several project(s)/services of high complexity
Being involved from start to finish in analysis, preparing project kick-offs, and organizing effective scope and change management
Track project health, metrics, anticipate and intercept cross-functional blockers
Support ramp-up plans, facilitating the recruitment process
Working closely with the stakeholders on both sides to manage the day-to-day work
Establishing a plan for the execution of the project, including a work-breakdown-structure, task dependencies, team composition, schedule, and risk mitigation
Set up and support Jira Service management process

Requirements:
Degree in Computer Science, Computer Engineering or Management Information Systems
5+ years of full-time practice as a Project/Delivery/Service Manager in the software outsourcing industry
Experience in Collection/Fin-Tech/Banking industry is highly desired
Practical experience with the integration of ITIL Framework (HelpDesk/ServiceDesk, INC, CHG, REL, SLM), ITOM, defining SLAs, service metrics, CSM processes
Result-oriented and actions focused skill-set is a must
Practical experience to organize projects and teams from scratch, directly from the initial phase 
Experience in managing teams of 10+ people
Excellent communication skills, ability to influence people, leadership by example, cultural awareness
Experience in requirement analysis, effort estimating, project scheduling, risk and change management
Strong project management skills including conceptualization, analysis, driving alignment, planning resources, managing milestones and objectives, and Agile practices
Excellent written and verbal communication
Ability to negotiate win-win outcomes