Position: Support Engineer
Company: OpsWorks
Experience required: 1y
English level: intermediate

Required skills

Experience with Linux/UNIX platforms;
Knowledge of TCP/IP;
Ability to understand customers’ problems and offer the right solution;
Quick response time for urgent cases of emergency;
Customer-oriented, analytical and problem-solving skills, keen attention to details;
The high degree of responsibility, strong sense of urgency, and the ability to prioritize needs;
Strong organizational and time management skills;
Intermediate English level is a must, Ukrainian or Russian native.
ABILITY TO WORK IN AEST TIME ZONES (10 AM — 7 PM AEST)/ Wednesday- Sunday

As a plus

Experience in technical support (level 1 or 2);
LAMP stack knowledge;
Task tracking system experience (Jira, Redmine, Trello);
Bash scripting skills;
Deep interest in system administration and willingness to learn and grow in this area;
Remote working experience.

We offer

Challenging tasks;
Opportunity to learn new technologies in an innovative industry;
Possibility to do new things, not just maintain old;
Plenty of responsibility and freedom in choosing technological solutions;
Career growth: to Linux System Administrator and Junior DevOps Engineer positions;
Appreciation and honest/open leadership style;
A friendly team of experts who inspire and support you;
Self-education support (access to a premium subscription to Safari Books Online, Grammarly, etc; paid attending professional conferences and meetups);
Work from home office, no need to waste your time getting to office and back;
Corporate English lessons with Native Speaker;
Paid vacation (29 calendars days per year);
Paid sick leaves and medical insurance;
The salary is paid twice a month;
Compensation negotiable, based upon experience.

Responsibilities

Providing technical support to our customers;
Timely acknowledging and resolving requests/incidents;
Installation and configuration of the server software;
Supporting network and domain user accounts and mailboxes;
Server and application monitoring;
Web hosting support.