Position: Release Manager (e-commerce/fleet management)
Company: Levi9
Experience required: 3y
English level: upper

Required skills
You will be closely working with service delivery managers, QA team, customer support analysts and other teams to make sure that new products are properly launched, and existing products are maintained with an excellent care and the possible roadblocks are removed.

Who are you?

You are a self-starter with an optimistic, positive, pragmatic, can-do mindset.
You are willing to learn the LeasePlan products in-depth.
In a complex organization, you know how to get things done.
You are an effective communicator and team player.
You are a critical thinker and problem-solver.
You have good time-management skills.
Ability to see the bigger picture and identify reoccurring issues that need to be addressed.
You are willing to learn new tools and technologies.
Last but not least — you care about teams’ and customers’ success!

What do you need to do the job?

Demonstrable work experience in IT delivery, project implementation and operations.
Knowledge of ITIL concepts, IT Service Management processes and relevant tooling.
Extensive understanding of SDLC and agile methodologies for delivering software.
Experience coordinating deployments to production (release management).
Experience working with CI/CD pipelines and release automation is a big bonus.
Experience running support operations.
Hands-on information gathering, troubleshooting and working with business stakeholders and technical teams.
You quickly understand the matter, situation, process or a problem by interpreting the data; you are able to translate this into a decision, solution, conclusion, or the cause of an issue.
High level of professionalism and customer focus.
Ability to build relationships with business stakeholders, domain owners, product owners, technical teams as well as contractors and/or suppliers to coordinate troubleshooting or a proper delivery.
Extensive working experience with Atlassian products, DataDog is a bonus.
5+ years professional experience in IT operations or IT service management.
— You have excellent written and verbal communication skills in English.

We offer

9 reasons to join us
1. Today we’re working with the technology of tomorrow.
2. We don’t wait for change. We are the change.
3. We’re experts in creating experts (Levi9 academy, Lead9 program for leaders).
4. No micromanagement. We are free birds with a clear understanding of what the high performance is!
5. Learning in Levi9 never stops (unlimited Udemy for business, meetups, English courses, Professional training, and certification).
6. We’ve gathered the best locations. All you have to do is choose (5min from Olimpiyska metro station in Kyiv and Lviv office overlooking the Stryiskyi park).
7. We have a master’s degree in work-life balance.
8. Here you can train your body and mind (massage, gym in the office, TRX, Crossfit, and more with our corporate trainers).
9. A little party never hurt nobody (winter/summer parties, Ski Trip, etc).

Responsibilities

Release operations
Coordination, scaling and optimization of release operations across multiple services.
Active collaboration with the product, software engineering and QA teams in the verification of readiness of a deployment, timely documentation of release information in applicable communication channels and gathering relevant approvals.
Applying automation where possible
Rearchitecting the current release setup on all levels: CI/CD, Infrastructure, DTAP, integrations, test data, QA automation, monitoring, etc
Monitoring of live services as a part of the release process
Dashboarding of existing and new reporting/monitoring tools and make it visible throughout the company and customers
Organizing release activities: checklists, meetings, verifications, etc.

Project description

Client: is an international company of Dutch origins specialized in fleet management (leasing).

Its products are composed of operational fleet management services. Since its foundation in 1963, the company became the world leader in fleet management. It has more than 85% of its employees-approximately 7400 people-working out of the Netherlands.

Project: Development, roll-out, and support of Portal for indirect sales. Team: 4 FE, 4 BE, 2 QA, Scrum master. PO and BA are on the client side.

Pros to join the project:
Modern infrastructure (AWS) and technology stack;
Agile environment (Scrum framework);
Working in a dynamic international environment;
Daily communication in English;
Plenty of opportunities for education: conferences, Udemy accounts.