Position: Account Manager
Company: SnoopGame
Experience required: 1y
English level: upper

**Objectives of this Role**

- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met;
- Increase the marginality of the trusted portfolio of clients.

**Daily and Weekly Responsibilities**

- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services in the best way;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

**Skills and Qualifications**

- Internship or professional experience in a sales or customer service role;
- Ability to multitask and juggle several responsibilities simultaneously;
- Strong written and verbal communication skills;
- Good attention to detail and organizational skills.

**Preferred Qualifications**

- Proven track record of meeting or exceeding quotas and receiving positive customer feedback;
- Proficiency with common customer success and customer relationship management software, such as Gainsight or any crm;
- Upper-intermediate level of English.