Position: Senior Support Engineer (Position is for Spain)
Company: Epam
Experience required: 5y
English level: fluent

As a Support Engineer in BW ODC Malaga, your role will consist of owning issues from inception to root cause, interacting with users across Bridgewater

Senior Support Engineer being able to diagnose and solve issues on Endpoint and Collaboration tools will be vital as we continue to roll out and support new products to the business. As we improve our infrastructure architecture and strive for more automation, there will be a mix of legacy and new technology that requires maintenance, decommissioning, integrating and supporting as necessary.
﻿Key Responsibilities:
Solving user problems and learning new technologies.
Ensuring the stability of our existing portfolio of infrastructure systems.
Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work
Growing the people around you by teaching and learning together
Deploying enterprise level applications
Partnering with Senior Support Engineers and vendors to resolve issues.
Supporting Endpoint and Collaboration tools as well as laptops and desktops.
Successful candidates should meet the following requirements:
Consistently hold a high bar for the quality of interactions with end users.
Enjoy thinking critically, with an overarching focus on simplification.
Anticipate problems and complications and formulate solutions to unblock the progress of the project.
Constantly raise the bar, never satisfied that anything is good enough
Can react to a mission critical problem in an excellent way, and not sacrificing quality over speed
Can balance pragmatism, excellence and agility with good logic
Enjoy working with a high degree of autonomy.
Have the ability to move between reactivity and proactivity flawlessly and often
Think security is important and never an afterthought.
Preferred Position Requirements
Strong Technical Acumen obtained via a relevant bachelors/graduate program or equivalent experience
A strong customer service focus and experience
Extremely high standards, zero tolerance for low-quality work
An understanding of Enterprise level systems (DNS, AD, networking, file sharing)
Moderate expertise in two or more: Windows 10, OSX, Office 2016/365, Exchange 2013/Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Citrix XenApp 7.x, SCCM, PowerShell
Experience of working in the financial services industry would be preferred but is not a prerequisite
 Requirement
Must be capable of lifting a minimum of 50lbs
This role should be located in Malaga. Most team members are required to work from the ODC Malaga as the principal work location, with an option to work offsite 1-2 days per week.