Position: L1 support specialist
Company: Team Work Spirit
Experience required: 1y
English level: upper

Responsibilities
• Telephone Service
• Restart Software via TeamViewer
• Restart Software via monitoring
• Restore a project backup via AppStore
• Restore manual backup to the system via TeamViewer
• Restore manual backup via monitoring
• System restart via monitoring
• Testing email servers via monitoring
• Install license via AppStore
• Call the integrator
Requirements
• Experienced in tech support 
• 24/7 telephone support (1st Level)
• Upper intermediate English communication
• Willing to get some basic training in our software platform to be able to solve simple problems yourself
• Hardware requirements:
o Windows PC with i7 + Nvidia GPU chipset
o No touchscreen required, but helpful at later stages
Be a plus 
• experience in software testing, evaluation and reporting


ABOUT Project 
What has been successfully established on smartphones and tables, our app brings to tables and walls in large scale: unlimited multitouch technology on seamless displays in any size and shape, combined with innovative multiuser software available through the world's first b2b appstore. For effective marketing as interactive digital signage solutions in public spaces, at points of sale & information, trade shows and events as well as collaborative teamwork in companies.