Position: Middle Java Software Engineer (Support L2/L3)
Company: Innovecs
Experience required: 1y
English level: intermediate

**ABOUT THE CLIENT**
Our client is your one-stop knowledge hub for everything less than truckload (LTL). We facilitate business across the supply chain with the right LTL transportation data, technology and expertise to inform better decisions. Our company has grown a lot over the years and it develops dynamically on a daily basis. 

A trusted industry partner for more than 80 years, the Client is an established thought leader, hosting premier supply chain conferences and educational events across North America.


**RESPONSIBILITIES**
• Handling customer-reported support incidents including collaborating with internal teams, and timely follow-up until the incident is resolved.
• Work with Technical Support to develop new support procedures and assist with training.
• Work with the Client Success team on how best to support customer escalations for new customers who are integrating to EVA Services.

**REQUIREMENTS**
• At least 1 year on Java like Spring Framework, Maven, and SVN or similar projects.
• Project experience how XML and JSON (as well as their parsing, validation, tag error fixing) work.
• Project experience working with Postman.
• Familiar with SQL/NoSQL DataBase. 
• You can handle customers requests via live communication (calls or chats).
• The same goes for analysis, classification, and solving of miscellaneous incidents.
• Experience in troubleshooting customers' issues.
• Various industry-standard testing terminologies, processes, and tools don't scare you.
• Standard concepts, practices, and procedures in the SDLC ring a bell to you.
• Level 2 Production Support experience we consider a plus.
• INTERMEDIATE+ English level.
• Bachelor's degree in Computer Science.