Position: Support engineer (second line), QA manual
Company: Akmcreator
Experience required: 3y
English level: fluent

We are inviting an experienced Support engineer (second line) & QA manual to join our team of professionals. 

Required Skills and Experience

3+ years of experience with in a first or second-line technical product or service focused support role.
2+ years of experience with manual testing experience 
Ability to problem solve within a technical environment.
Excellent communication skills.
Strong work ethic and ability to work in dynamic work environment.
Effective time management skills
Strong ability to proactively identify and resolve issues
English at the Upper-Intermediate level and higher.

What will the role entail?

Providing software support to customers via telephone/email/remote support
Diagnosing reported issues
Reporting and tracking faults through our ticketing system
Adhering to all Time4Advice Support standards, processes, and procedures
Providing online training in response to customer
Documenting and maintaining specific practices and standards, as required

We are looking forward to receiving your CV!