Position: Customer Support
Company: YayPay
Experience required: 1y
English level: upper

**Required:**
- 1+ years in a Technical Support or Customer Support Engineering role
- Highly developed empathy and emotional intelligence
- Experience with support ticketing systems
- Excellent communication skills (English)
- Experience with ReTool or similar Support tools
- Basic understanding of corporate finance — invoices, payments, credit memos etc
- Familiarity with relational databases, experience reading and writing SQL queries
- Expert using browser consoles and debugging data display, requests and responses

**We offer:**
- Flexible working hours
- A comfortable office in Kyiv with all the standard supplies(or you can work remotely)
- A high-level (A1) corporate insurance from Uniqa
- Tax compensation
- Equipment (laptops, screens etc.)
- Educational and professional development support

**Responsibilities:**
- Manage and resolve daily, open customer support inquiries and escalations
- Provide detailed analysis and root cause for issues reported up through Tier 1 and Tier 2 Support
- Liaise between engineering and our customers to resolve product and/or engineering-related issues
- Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
- Assist with documentation of customer support processes and procedures
- Provide support, as needed, within other areas of the Operations team as directed