Position: Head of Customer Success Department
Company: Eurosender
Experience required: 2y
English level: upper

Required skills: 
    At least 2 years of people management experience: target-setting, monitoring, business processes development (Sales / Account/ Customer Support); 
    Advanced/Fluent level of English;  
    CRM systems active user (Pipedrive, Salesforce, etc.); 
    Analytical and proactive thinking, problem-solving skills; 
    Excellent leadership and interpersonal skills, team-player; 
    Strong service/client-oriented attitude; 
    Experience in logistics will be a plus. 

Responsibilities: 
    Conduct meetings with a team to anticipate problems before they arise, solve possible problems that emerge from day to day operations; 
    Analyzing a workflow, automation of processes to increase and track the productivity; 
    Follow big deals, analyze special cases, overdue activities, deal flows; 
    Improving the pipeline processes: calls, emails, communication, knowledge sharing about logistics and sales etc.; 
    Set up a process to manage, motivate and mentor a team in the long run;
    Follow KPIs, individual approach to every agent to keep the motivation on a high level. 

We offer: 
    Office in Kyiv center with a multicultural team and a friendly atmosphere; 
    Health insurance after successful probation period; 
    Fixed salary; 
    Fast-paced environment; 
    Regular company events; 
    On-going support and development — to serve as the encouragement you need to grow and become the best professional version of yourselves.