Position: Customer Support Manager
Company: Introduct Group
Experience required: 1y
English level: upper

**Description**

We are looking for a specialist with excellent communication skills and a passion for providing outstanding customer service, who also has a genuine interest in the IT field, to join our planned customer support team.

**Requirements**
"Good customer service" is not just a buzzword for you, but you genuinely want to provide it.
Positive attitude, good communication skills, responsibility, stress tolerance, and helpfulness - you see solutions, not problems.
Interest in learning and developing in the IT field.
Previous experience working in a team.
Willingness to work according to a schedule, in 8-hour night shifts (24/7, including public holidays).
You prefer working only from the office, remote work is unfortunately not possible in this position.
Very good English language skills, both written and spoken.
It is advantageous to have previous work experience as a technical or customer support specialist, or in a similar position, and a considerable interest in the IT field. However, the most important thing is a sincere desire to provide high-level customer service and to continuously develop your professional skills.

**Responsibilities**
Your task would be to assist our clients to ensure smooth use of their services. 
Communication with clients can take place either through online chat, phone or email. 
You will be provided with scripts specially developed for this position to assist you. 
During the process of problem-solving, you will identify necessary details, collect additional information from various monitoring systems, and ultimately make a decision - whether to provide a solution to the client or escalate the issue further.
On a daily basis, you will be in communication with internal clients and external partners to ensure that cooperation runs smoothly and the end result is satisfied clients and a happy you!

**Nice to have**
Russian language skills at a communicative level are a plus.

**Working conditions**
Innovative and development-oriented employer.
Work according to a schedule.
Office in the center of Kyiv.
Necessary work equipment and opportunities for personal development within the company.
Competitive salary and bonuses.
Friendly and motivating colleagues.

For us, every employee is important! This means that we treat our people well and genuinely care for them! We believe that they will reflect the same care towards our clients! You will have the opportunity to work with knowledgeable and supportive colleagues and advise various clients. We have a reasonable amount of bureaucracy that is necessary for the job, and we approach challenges with a level head - we do what needs to be done to solve the problem! That's why we're here!

Only candidates from Kyiv