Position: IT Support Engineer for Ciklum
Company: Ciklum
Experience required: 2y
English level: intermediate

Responsibilities:
•	Service Desk System tickets management
•	Daily users support of hardware/software issues 
•	Assistance to Infrastructure Engineers in setup/maintenance of servers and network equipment
•	Cooperation with Procurement in terms of delivery and logistics
•	Negotiation with IT service providers
•	Cooperation with remote IT Support Team on IT projects
•	Update IT processes according to details of office workflows
•	Performing hardware/software inventories and keeping this information actual
•	IT Stock management

Requirements:
•	Education – higher
•	Experience on similar (IT support) position from 2 years
•	Knowledge of Windows 7-10, Mac OS X, MS Office 2007-2019, MS Office 365
•	Knowledge of Google Apps, Active Directory, GPO
•	Understanding of ITIL principles, good communication skills
•	English – intermediate
•	High level of communication is a must
•	Calm, responsible, initiative, self-organized, eager to learn

Ciklum offers you:
•	Variety of knowledge sharing and training opportunities.
•	Unique working environment where you communicate and work directly with a client.
•	Competitive salary.
•	Career and professional growth.
•	Possibility to work in a big and successful company.
•	Long-term employment with 20 working-day paid vacation and other social benefits.
•	State of the art, cool, centrally located offices with a warm atmosphere, which creates great working conditions.
•	Many various technical seminars.