Position: HelpDesk Officer
Company: EveryMatrix
Experience required: 1y
English level: intermediate

**Responsibilities: **

- Should have outstanding organization and communication skills;
- Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
- This position also requires mobility, international travel being necessary;
- Responsible for new employees onboarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
- Various internal platforms administration;
- Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
- Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
- Keep track of and add to internal inventory systems of all new and existent IT equipment.

**Requirements: **

Working knowledge of information technology infrastructure including:

- Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
- Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
- PC Hardware configuration & diagnostic;
- Network peripherals: multifunctional printers, scanners etc;
- Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
- Services: Windows Active Directory, Office 365 Administration;
- Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
- Strong internal customer orientation;
- Strong improvement orientation;
- Good oral and written communication required in English.
- Computer Science, Electronics or similar