Position: Senior CRM Service Coordinator
Company: BrainRocket
Experience required: 3y
English level: upper

Requirements:
- 3-5 years of experience developing lifecycle CRM programs;
- experience with segmentation, automation strategy, marketing using digital channels (email, push, SMS, etc.).
- Extensive experience with CRM automation platforms such as Optimove / Symplify or similar.
- Experience translating data analysis into actionable marketing messaging campaigns that drive positive improvements in user behavior such as retention improvements.
- Experience developing and executing A/B tests to decrease churn, utilizing email, push and in-app messaging initiatives.
- Strong analytical skills with the ability to understand and report on data, and experience using platforms such as PowerBI or Tableau for reporting. Analytics-savvy and up-to-date on innovative tools, platforms, and resources.
- Experience with gambling / betting B2C products is ideal, bonus points for high-load marketing experience.

Responsibilities:
- Own the overall strategy for CRM & outbound marketing efforts, including expanding current efforts via push notifications, in-app messaging experiences, & SMS, in addition to building out CRM efforts via email.
- Translate high-level strategy and goals into objectives, key results, and actionable roadmap for execution.
- Lead end-to-end daily operations for the CRM, including working with Product & Development teams on assessing the technical scope and requirements for project work, campaign creation, and reporting on campaign performance & results.
- Project management of CRM campaigns & initiatives including maintaining status updates in relation to progress, timelines, dependencies, and deliverables, as well as managing communication with key stakeholders and leadership team members.


We offer excellent benefits, including but not limited to:
 -Learning and development opportunities, interesting challenging tasks;
 -Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
 -Relocation package (tickets, staying in hotel for 2 weeks);
 -Company fitness corner in the office for employees;
 -Opportunity to develop language skills and partial compensation for the cost of language classes;
 -Birthday celebration present;
 -Time for proper rest and 24 working days of Annual Vacation;
 -Breakfasts and lunches in the office (partially paid by the company).


⏰ Full-time, in-house, standard business hours
💵 Competitive salary
🇨🇾 Relocation to Limassol, Cyprus