Position: Project Manager
Company: Zelh
Experience required: 2y
English level: upper

As the Project Manager you will lead a team to deliver a new e-commerce site or partner with an existing/new client to optimize and troubleshoot their shopping experience. This is an opportunity to share your passion for helping clients build, design, and improve their e-commerce experience through partnering, planning, collaborating, and problem solving. You will meet with your clients on a regular basis and help them develop their project roadmaps in order to meet their business goals.

 

We strive for an authentic, honest, and trusting partnership with our clients because they are essentially members of your team. Clients have a critical role before, during and after the development lifecycle.

 

It’s critical that your relationship with your clients is more than just task management, there should be opportunities to provide thought leadership and strategic guidance when it’s needed.

 

As the Project Manager you are not expected to “do it all” or “know it all,” your team will partner with you in order to meet client success factors and #wins. 

 

You are not alone.

 

Responsibilities:
 

Prepare and meet with clients on solution and project status calls.
Schedule and lead project kickoff meetings for significant efforts; i.e., upgrades, hosting migrations, large feature builds, site launches, etc. 
Perform account finance reviews with your account executive and finance team.
Prepare meeting agendas, project roadmaps, and project plans.
Plan and prioritize projects, including them in the problem solving discussions, and engaging them for escalations when working with other parties. 
Provide regular account and budget updates to the clients.
Identify, triage, and assign emergencies which include site down situations .
Organize and plan clients priorities each month and set the expectation of what can be achieved based on what is “known” at the time.
Identify and communicate risk both with the client and internally with the team and leadership.
Collaborate and partner with 3rd parties when needed for specific projects.
Perform post project reviews and process gap analysis as needed.
Attend and contribute to weekly PMO meetings. 
Take ownership of and work with other members of the PMO to achieve quarterly and yearly initiatives to achieve overall PMO vision. 
Set, model, and sustain the tone and mindset of the client and team appropriately for project success. 
Identify areas for process improvement; 
Lead post-project assessments and identify and document areas for improvement as well as best practices. 
Ensure professional communication both internally and externally.
Through the use of Jira, Slack, Confluence and email identify and manage emergencies, keep the client up to date on their account, manage project tasks, and collaborate with team members. 
Set-up new Clients and introduce them to our processes and address their questions.
Be accountable for all signoff of client briefs and change control documentation throughout a project’s lifecycle.
Leverage Scrum Master, Kanban, and Agile methodologies. 
Follow Emergency and Holiday protocols with your accounts. 
Partner with other fellow project managers and resource manager to forecast capacity demand.
Project management through collaboration and inclusion. Work with your team members to create solutions, project adjustments and account risk escalations. 
 

Required Skills, Abilities and Characteristics:
 

2 years of experience in project management or similar experience.
Experience with eCommerce web development.
Knowledge of project management methodologies and best practices.
Proven experience in building schedules, in working with budgets, clients, and acting as a liaison between clients and developers, designers, and other team members.
Agile methodology experience.
Excellent organizational skills.
Excellent communication skills, oral and written.
Deep Care for People.
Fearlessness.
Working through process-driven art.
Creative problem-solving.
Make and keep fierce commitments.
Flexibility.
 

Nice to haves: 
 

Scrum Master Certification is a plus.