Position: Senior IT Engineer
Company: Surprise
Experience required: 3y
English level: upper

We are searching for a talented Senior IT Engineer who will join the IT Service and Support team – a team of high-performance IT professionals.

**What will you be doing?**
- Managing and responding to incoming support requests;
- Providing an escalation path for employee technology issues;
- Being a point of contact for Mac, PC and application support;
- Setting up network equipment in the office;
- Taking a hands-on approach to technical implementations, being proactive about challenges or constraints, and managing them accordingly;
- Collaborating with the team on ongoing projects and blockers;
- Providing support for the network equipment in the Lviv office.

**What are we looking for?**
- Upper-Intermediate English or higher (B2+);
- 3+ years working as a network engineer/administrator;
- Good knowledge of an office network infrastructure: FortiGate (router), UniFi (controller and WiFi access points);
- Expert level in macOS;
- Proof knowledge of Google Workspace.

**What skills will come in handy?**
- Jamf;
- Okta;
- Jira admin.

**Benefits:**
- Work on interesting and challenging projects, while building a pioneering software category;
- Great atmosphere, with the vibe and energy of a high-growth tech company;
- Competitive salaries;
- Ultramodern office in the heart of Lviv (Magnus);
- An immersive English-speaking work environment;
- Lunches, snacks, coffee and tea;
- Dedicated wellness area in the office;
- 20 working days of paid vacation and Public Holidays in Ukraine;
- 15 days of paid sick leave;
- Medical Insurance;
- Corporate Taxi (from/to office; up to amount);
- Parking option.