Position: Client Partner / Account Manager
Company: StartupSoft
Experience required: 5y
English level: upper

StatupSoft is looking for talented Client Partner.

**Team composition:**
The current team consists of 5 people

**Qualifications and skills:**
- 3+ years of hands-on experience as an Account/Engagement/Sales - Manager dealing with US and/or European clients
- Ability to adapt to dynamic circumstances and various cooperation formats
- Hands-on experience of account management in outstaff/team extension projects
- Excellent command of spoken and written English (B2 or higher)
- Great interpersonal abilities to create, maintain and enhance client relationships
- Technical competence (understanding of software development lifecycle, agile development methodologies, and major stacks & services in the industry)
- Commercial awareness, ability to identify and effectively communicate commercial opportunities
- Strong service/client-oriented attitude
- Goal-oriented mindset combined with solid knowledge of managerial processes

**Nice to have:**
- Great presentation skills
- Being good at handling conflicts between parties
- Stress-resilience
- Knowledge and experience with risk management practices
- Worked with startups in the past

**Responsibilities:**
- Being a point of escalation for issues with team members and/or their performance (including the PM, if any)
- Building great business relationships with the customer over time;
- Serving as a guarantor of client satisfaction
- Ensuring proper recruitment process & progress
- Working alongside client partner associate (-s) to make sure all stakeholders are satisfied with cooperation (client, internal stakeholders like HR, Recruitment, Finances)
- Taking part in pre-sale and up-selling activities
- Control over the team’s performance
- Cooperation with CP-As (junior client partners/AMs) to be able to manage a larger portfolio
- Formation of efficient teams for the clients (substitution if needed, team balance, etc.) and ensuring they are financially beneficial for the company (proper margins, predictability)
- Conflict resolution