Position: Senior IDAM Engineer (Ukraine/Poland)
Company: Svitla Systems
Experience required: 5y
English level: upper

**Svitla Systems Inc. is looking for a Senior IDAM Engineer for a full-time position (40 hours per week) in Ukraine/Poland**

Our client is an American multinational medical technology company. The company has a range of products and services that include medical imaging and information technologies, electronic medical records, medical diagnostics, and patient monitoring systems. 

**Role Summary/Purpose:**
IDAM Services provides Identification and Access Management as a Service (IDAMaaS) for all applications which meant to be deployed on a cloud platform and intended to be used by authenticated Users (Human, Application or Device Users) to control access to the resources managed by them. The core concept of IDAM is to provide device, user and organization management as well as standard mechanisms for applications to authenticate identities and determine what functionality the identity is authorized to use. IDAM capabilities need to interoperate with existing identity solutions and applications as well as minimize development efforts for new applications. Responsible for troubleshooting IDAM application and ensuring that support tickets are resolved in a timely fashion. 

**Qualifications/Requirements**
- Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent
- **6+ years** of experience as a System Engineer Or A Support Engineer, or Software Developer with a hands-on approach. 
- **2+ years** of experience with Python
- Identity and Access Management domain knowledge (like WSO2, OKTA, or others)
- Experience with SAML, WS Federation, OAuth 2.0, OpenID Connect 1.0
- AWS, Docker container, Kubernetes
- EC2, S3, DynamoDB, CloudFront, CloudWatch, AWS Lambda, ECR, IAM
- Intermediate verbal and written communication skills in English

**Nice to have:**
- Experience with Java 8+, Spring Boot, Spring framework (Core, Boot, Web, Security)
- Experience with Angular/JavaScript 

**Essential Responsibilities**
- Providing technical support to teams within the organization, and to external clients when required
- Analyze logs, review code and triage issues tickets to identify root cause of the issue.
- Improve application reliability, quality, and time-to-resolution of tickets
- Coordinate with engineering team to find resolution for customer issues and bring issues/tickets to a closure.
- Partner with engineering team to improve IDAM services by providing feedback from the field and improved release procedures
- Possessing specialist knowledge of IDAM application and perform Standard Operating Procedures to address Functional requests from Customers.
- Assisting with application integrations with IDAM 
- Managing ticketing system and ensuring comprehensive database of issues and resolutions is kept up to date
- Maintaining and updating technical documents and standard operating procedures
- Identifying and resolving technical issues to resolve customer reported issues.
- Preparing maintenance and upgrade schedules for the system and communicate with customers about outage windows if any
- Take ownership of tasks and deliver without supervision while using discretion to seek help when necessary.