Position: Tier 2 Support Engineer (Only local Athens)
Company: Omilia Natural Language Solutions Ltd
Experience required: 2y
English level: upper

ATHENS OFFICE ONLY
About us
A visionary combination of technology and art that started from a small garage, Omilia is now home to solution architects, engineers, developers, linguists, and individuals that synergize and combine their expertise and passion to one goal; deliver unfeigned human experience through virtual communication. Omilia was recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.


Who are we looking for?
A person eager to learn new things and willing to take initiative/ownership
A self-motivated, customer-oriented individual with strong analytical thinking & problem-solving skills


What will you be doing?

Daily Customer Support of Omilia Products in the office in Kyiv, Kontractova Ploscha station
Work set hours in shifts (07:00-15:00, 15:00-23:00, 23:00-07:00) 
Monitor system performance
Troubleshoot/solve problems
Document issues; put together information about procedures used in a repeated fashion
Liaise with customers; participate in customer meetings/calls
Evaluate and prioritize customer support cases(Jira Ticketing System)


RequirementsDesired Skills And Experience

Bachelors Degree in Computer Science or equivalent
At least 2 years of relevant experience with system support or an equivalent combination
Experience in the Linux Operating System and in particular RedHat/CentOS distributions
Basic Knowledge of Networking: TCP/IP, HTTPS
Experience in developing and maintaining technical documentation
Programming skills in Python or Bash
Familiarity with help desk software usage (eg. Jira)
Experience in a customer-facing role
Good knowledge of the English language


Will Be Considered As a Plus

Experience in installation, configuration, management, optimization of databases, mainly MySQL, Oracle, and MS SQL Server
Experience in Web and Application Server Tools administration such as Apache-HTTP/Apache-Tomcat/Nginx or Wildfly
Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform
Experience in telephony protocols such as SIP or VoIP
Experience in Monitoring Systems such as Prometheus/Grafana, Nagios, etc
Experience with containerization concepts and Docker


Benefits

Attractive compensation package
Work in an environment that fosters innovation
Work within a great team of likeminded young people, working hard and enjoying every bit of it