Position: .Net Software Support Engineer
Company: Devox Software
Experience required: 1y
English level: upper

**Job Requirements:**
— Experience with investigative root cause analysis and incident management 
— Familiar with application development tools (Visual Studio, ADO, SSMS, etc.,) 
— Knowledge of hardware, software, application, and systems engineering 
— Experience of working within Agile frameworks 
— Experience of Test-Driven Development, Continuous Integration, and similar approaches 
— Demonstrable contribution to quality control of solution and application developments 
— Exposure to and an understanding of some of the following is highly desirable:  
- C# .NET, related tooling and technologies 
- Web services and microservices architecture 
- Development frameworks such as Angular and Xamarin 
- SQL Server 
- Microsoft Dynamics 
- Web development 


**Responsibilities:**
— Provision of software development and support expertise within the Application Support Teams 
— Support applications in the resolution of issues 
— Handle 3rd line incidents raised by the customer and liaising with end-users and customers to troubleshoot technical issues 
— Implementation of best-practices in support of external and internal project initiatives 
— Maintain accurate records of support queries and formulate recommendations to prevent future repeated issues 
— Review Alerting & Monitoring requirements from prod perspective are addressed in every project and system under change 
— Maintaining excellent customer relationships and ensure good communication 

 
**We are offering:** 
— English courses twice a week 
— Monthly Tech Talks for sharing knowledge; 
— Strong corporate management and transparent strategy 
— Unlimited area for self-development and personal growth 
— Convenient and bright office located in Kyiv 
— A set of benefits like video games, flexible working hours, and high salary 
— Regular team buildings and celebrations