Position: Billing and Payment Support Engineer
Company: Ericsson
Experience required: 2y
English level: intermediate

Senior Operations Engineer shall perform analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or other Operations Support teams for systems specific to Billing system (Qvantel billing system, Qvantel account receivables, Bill formatter and Qvantel Rating) under Telco BSS category.
Senior Operations Senior Engineer shall manage and execute the proactive and reactive routines in Service Delivery, where ever required shall also develop these routines for successful DBSS delivery for different platforms
Senior Operations Engineer shall coordinate with the Application Development team whenever required for the implementation of the change requests and business configurations into the production environment impacting multiple systems
Senior Operations Engineer shall identify and highlight the requirement to have the development of scripts and routines for the activities where repeated manual interventions are required in service delivery. Engineers are also expected to automate the manual activities wherever possible.
Senior Operations Engineer shall provide necessary inputs in the SLA and KPI improvements initiatives planning and overall implementation of the same as well
Senior Operations Engineer shall develop a collaboration with Operations and ADM teams for seamless flow of communication and information exchange w.r.t. to operations delivery
Provide inputs for the development of a technical solution in coordination with the Solution Architects and any other team members for any project requirements
Senior Operations Engineer shall provide necessary inputs and develop procedures, processes and documentation for the teams to follow during operations delivery w.r.t systems managed
**Duties and responsibilities**

Operations Senior Engineers shall act as a Single Point of Contact ("SPOC") to SD (Service Desk) or Operations Support Engineers when contacted to handle trouble tickets for problems reported by Telecom Operator’s customers on Telco BSS solution components.
The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, and Incident Management.
Operation Support Senior Engineers shall perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
Operations Support Senior Engineers shall develop high quality documentation for the different changes or knowledge management
Operations Support Senior Engineers shall perform the configuration on the Digital BSS platforms
Core responsibilities also include maintaining the north bound and south bound interfaces and the data consistency within the system
Ensure the ITIL principles in Service Delivery are followed
Perfect troubleshooting and analytical skills, ability to “get things done”
Delivering Results & Meeting Customer Expectations
Ensure cross collaboration is delivered across teams
Scripting knowledge required
Linux skills, scripting
Calm, responsible, initiative, self-organized, eager to learn

**Skills**

5-6 years’ experience as Level 2 Support Engineer or Telecom Systems Engineer
Demonstrated experience across BSS and OSS
Experience with Mobile Networks, GSM, WCDMCA, LTE – as a plus
Experience with NW protocols like TCP/IP; ss7/map/cap/smpp – as a plus
**Education**

University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline