Position: Customer Delivery Manager
Company: Scallium
Experience required: 3y
English level: fluent

Responsibilities:
- Engage into pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Scallium commercial interests
- Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
- Improve best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Scallium teams and clients
- Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
- Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
- Regularly monitor and continuously improve Clients’ satisfaction
- Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

Responsibilities in Managed Projects:
- Be the clients’ trusted advisor on all elements of product integration and adaptation practice and keep an equivalent focus on product improvement, commercial interests and quality outputs
- Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
- Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
- Estimate and plan projects from start to finish together with a team
- Manage, monitor and motivate the team assigned to the project
- Conduct project presentations and compile reports
- Create and track accurate cost estimates
- Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements:
- Agile Delivery / Project Management experience and commercial understanding, ideally within e-commerce and/or SaaS industry, minimum 2 years
- Good understanding and practical experience with Agile approaches (Scrum, Kanban)
- Ability to perform project manager’s activities during Project Initiation, Planning, Execution, Monitoring and Closing phases
- Experience in managing multiple agile project teams 7-15 FTE
- Strong service/client oriented attitude, focus on an outcome, and managing KPIs
- Ability to choose and set up project management tools and techniques in the project
- Good understanding of change and expectations management
- Experience in successful project implementation in a software environment
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Problem solving attitude using system-thinking approaches
- Ability to manage contractual terms

Desirable:
- Experience of work in a distributed teams
- Technical background (software development, QA, DevOps, etc)
- Knowledge of the latest trends at SW development technologies and tools
- Agile and/or PMI certification
- Understanding of SAFe or LeSS

What’s in it for you?
- Ability to work on challenging projects, deal with complex SaaS solutions
- Unique working environment where you communicate and work directly with client and product teams.

About Us

We are looking for a passionate, energetic, self-driven manager-leader who will be driving projects and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Scallium Clients expect to achieve their business goals.
The role of the Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.
The Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Product Development Manage.