Position: Technical Project Manager
Company: Rallyware
Experience required: 1y
English level: upper

Rallyware is trusted by market-leading customers across the globe to achieve higher sales, faster onboarding, increased adherence and participation in initiatives, stronger digital presence of corporate learning and development, more effective communication, and many other business objectives across a variety of industries, with primary focus on direct selling.

Role:
We are looking for an energetic, communicative and high-performing Technical Project Manager who will manage technical implementations for our customers. It'll be your job to analyze the technical ecosystem of a customer and, working closely with a Rallyware Customer Success Manager, understand their business needs and transform them into technical solutions based on existing Rallyware platform functionality and technical integrations implemented in the past. You will regularly interact with both business and engineering teams on Rallyware and customers’ end.

Responsibilities: 
— Gain a deep understanding of and become a subject matter expert of Rallyware’s platform;
— Work closely with the customer success team and customers to gain a deep understanding of customer's business processes with a focus on tech component (tech ecosystem, database structure, authorization flow, etc.);
— Consult customers on implementation and advise on solutions that would be optimal to address given business needs;
— Provide support and guidance to the customer's technical team throughout the implementation process;
— Participate in forming business requirements to further translate them into technical requirements and specifications;
— Create technical specification documents based on business requirements formed by a Customer Success Manager and a customer;
— Work closely with the product and technical teams to assess technical solutions, get clear estimates on implementation and possible risks;
— Design high-level technical implementation project plans and present them to the Customer Success team and the customers;
— Design detailed technical implementation project plans with logical phases and timelines that satisfy business needs and expectations;
— Create tickets and epics in JIRA based on approved project plans, business and technical specifications;
— Work closely with the engineering, product, and QA teams to ensure timely deliverables according to a project plan.

Competencies and Requirements:
— 1-2 years of SaaS technical project management experience (B2B/Enterprise preferred);
— A balance of technical and business acumen translating to effective communication with users and business stakeholders to evaluate priorities and solutions;
— Excellent written and spoken English;
— Strong attention to detail;
— Great interpersonal skills;
— High degree of comfort with ambiguity and change;
— Excellent time management skills and experience working in distributed/remote team environments;
— Demonstrate a “get it done” attitude and strong degree of ownership with an ability to both think and plan strategically, but also roll up your sleeves to execute on your plan;
— Ability to communicate complex ideas and concepts in clear, non-technical terms.
— Ability to collaborate with teammates and customers to negotiate direction on design, technology, and customer needs for maximum business impact.