Position: Delivery Operations Specialist
Company: Ciklum
Experience required: 2y
English level: upper

**Responsibilities**
Be a center of discipline and accuracy in time logging for Delivery Center or globally
Manage and regularly improve operational processes to maximize operating efficiencies
Set up and run the governance enable achieving Delivery Center targets
Provide analytical support to ensure the execution of operational objectives (utilization, hiring capacity, capability management, profitability, and attrition)
Acting as the pivotal point of Ciklum Digital business operations – weekly/monthly closing
Acting as first-line support for a delivery system for delivery managers and delivery teams
Collecting ad-hoc data and building analytics and reports for Ciklum Digital in collaboration with other departments/projects/units/etc.
**Requirements**
Experience with spreadsheets (quickly build a pivot table, use formulas like vlookup, sumifs, countifs, importrange and queries) and business intelligence tools (at Ciklum we use Sisense, DataStudio, Apps Script)
Ability to work in an unstructured environment, navigate ambiguity, and bring clarity and structure
Excellent analytical skills
Excellent presentation and communication skills
**What's in it for you**
At Ciklum we are continuously breaking barriers and never stand still. You will join a like-minded Operations team that is relentlessly seeking new, more ingenious ways of solving problems.

Ciklum is a place to take ownership and be empowered to apply your solutions to solve problems.