Position: Junior Project Manger / Application Support Specialist
Company: BHP int.
Experience required: no_exp
English level: upper

We transform higher education with our active learning platform for STEM courses. We focus on elegant, discipline-specific interactive assessment tools that triumph over generic multiple choice systems and antiquated online homework. Our first product for college chemistry, has been quickly adopted at over 400 higher ed institutions and we’re just getting started.

We’re a VC-backed team of scientists, engineers, and educators who are redefining the way students learn and interact with their subject-matter.

We are seeking an Junior Project Manger / Application Support Specialist to support and grow our customer base of instructors and students.

This role is integral to our relationships with our users and will be the liaison between our customers and the engineering team. About 50% of your time will be spent on technical support engineering tasks and 50% will be spent on project managment. This role reports directly to the CTO and is designed to grow into a dedicated project manager position. Recent college graduates will be considered.

**Responsibilities:**

- Monitor and resolve support tickets using our project management software (Clubhouse), Zendesk (helpdesk system), Slack, and other tools
- Analyzing system logs in the context of support inquiries
- Installing and troubleshooting the Learning Management System (LMS) integrations with our partner institutions
- Write basic scripts to automate support tasks
- Reporting on and managing projects under the guidance and mentorship of the CTO
- Proposing and implementing improvements to help streamline and automate the engineering support process

**You'll be a good fit if:**

- Bachelors degree in a STEM field
- You are a self-starter, proactive and have a sense of urgency. You can teach yourself new technology in a pinch, and love to do it
- You look for the right answer, not just the easy answer
- You have excellent written and verbal communications skills

**Bonus points**

- Background in Chemistry
- Basic script writing skills

We are committed to being a safe place to work and grow for all human beings. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.