Position: Account manager in SaaS service
Company: MakeBeCool
Experience required: 2y
English level: upper

We opened the next position of an Account manager in our ambitiously growing company MakeBeCool. We offer remote work from home or from the office in Kyiv/Mariupol & flexible full-time schedule, work with clients where you become a part of the client’s business history, personal growth… [see more]

**Hi to everyone!**
- we’re a Ukrainian/English/Russian speaking team
our clients from the US, UK, EU, Australia, and our professional language is English
- we’re almost 40 people on the team who are proud of the work we do for our clients
- We are expanding the team of our product line — SaaS service, where we have achieved success and moved to the stage of growth. At the moment it is a family team of 5 people and a startup culture

MakeBeCool is an IT company specializing in Shopify and e-commerce SaaS platform. We develop online stores, Shopify applications, integrations; Theme designs; We build support departments; We design and develop our own apps on Shopify

We have been working since 2010, we have a formed corporate culture and a well-developed team of experts, in which we are looking for strong players who share our values:
- focus on results
- team and team play
- straightforwardness and openness in relationships
- pleasure from the process, drive
- proactivity
- leadership

**WHY DO WE DO THIS?**
We are driven by participation in the process of creating a new service for our clients, it drives us when our work helps to improve the KPI of our clients, drives us when we have the opportunity to develop the local IT ecosystem and develop each team member as an expert and individual
We do not just do work, we create History together with our Partners, the History of projects, the History of the team, our History

**HOW DO WE DO IT?**
This is a startup, therefore
- We experiment a lot and we have a lot of freedom in this
- But we also love structure and planning, so we plan our work and set goals
- We are about teamwork and engagement. You will not find indifference in our team, they will always help you
- We do interesting things with interesting people and work with interesting partners. F*ck it is interesting to work with us

**WHAT CAN YOU HELP TO DO IN OUR TEAM?**
- Developing trust relationships with strategic partners and acquire a thorough understanding of their needs and requirements
- Lead and managed multiple medium and large-sized projects simultaneously
- Actively searching for business development opportunities with existing clients
- Propose solutions to improve partners experience, to help them develop their business
- Serve as the link of communication between key customers and operations team
- Resolve any issues and problems faced by partners and manage complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Advocated and translated customer requirements for product roadmap development, supporting implementation and deployment.
- Revitalized inactive accounts through outreach and up-sold unestablished opportunities
- Ensuring our clients are successful and getting the most value from our product and services.
- Assist a managed portfolio of clients with onboarding, project management, troubleshooting and executing marketing strategies, and initiatives using our product
- Ensure customer satisfaction and high renewal/low termination rates, and act as first point of contact for support escalations
- Uncover opportunities for growth and expansion within existing accounts
- Understand key goals and objectives of clients and manage expectations
- Ensure customer retention and minimum churn by actively monitoring accounts

**Will be a plus:**
- Entrepreneurship experience

**An important requirement**
- good English communication skills not lower than Upper-Intermediate

**WHAT INTERESTING ARE WE AS A COMPANY DOING FOR THE COMMUNITY?**
- Our team is a leader in MRPL IT Cluster, we organize conferences in Mariupol, hold meetups, attract experts for the development of employees of the Cluster companies, develop and conduct programs for the development of IT business in our region
- Our CEO is also the CEO of the Mariupol IT Cluster
- We strive to create an ecosystem in Mariupol for IT specialists, startups, and entrepreneurs

**CONDITIONS:**
- Is there a trial period and how long does it last? Yes, 1 month.
- Salary, overtime, how often, what is the approach to payment? We have a fixed-price salary on this position at this moment. But if you have idea, feel to free told about it
- What is the work schedule? 5 days a week, 8 hours.
- Is it possible to work remotely? It is possible to work both in the office and remotely.
- A number of vacation days and sick leave? 21 days a year of vacation and up to 5 days of paid sick leave.
- Is there a prospect of business trips, and where? Several times a year, the company gathers the entire team together to celebrate significant dates. Also, we participate in different known events.
- When, how, and in what currency is the salary paid/calculated? To a Payoneer account, once a month, in dollars. The company does not compensate Ukrainian taxes, so they need to be covered on your own.

**PROCESS**
- Is there a test task? No.
- Interview in English? partially, mostly in Russian.
- Who is reviewing the resume? CEO
- How many stages of the interview with whom? A short introductory call, and interviews with the CEO (several hours).

**Ready** to become a part of our star team?

**Send your CV and cover letter**