Position: Senior Support Analyst
Company: EPAM
Experience required: 3y
English level: intermediate

Develop quick solutions for maintaining a good peace and relation with the Customer. As Middleware SME for an Ecommerce project in the Pharmaceutical area, you are responsible for keeping the SLAs in a good shape and provide guidance to your team.


RESPONSIBILITIES
• Keep the applications that support the business up and running per service level agreements
• It’s a MUST to be proactive for taking actions and capable for leading these to a final solution
• Perform Application Support maintenance as required to support application availability requirements.
• Perform Bug Fixing on existing application, Java Maintenance experience is required
• Maintain an Ecommerce platform in a healthy state considering the different integrations with Backend services and its own components at OS, Database and JVM Level
• Keep a good communication and relation with the Customer
• Lead a team providing quick solutions, guidance and keeping a good work environment, trying to keep a smart work over hard work over the constant changing solutions.

EXPERIENCE

• 3+ years Experience in focused on Application Support with Oracle Weblogic and JBOSS
• Excellent Client facing skills
• 3+ years Experience working with Linux systems and strong understanding of Bash Scripts, preferably with Automation experience using Bash/Shell Scripting
• 2+ years Experience working with Application Servers and writing SQL sentences for Application Maintenance
• 3+ years Experience in the implementation and administration of Applications with Multiple integrations such ESB, Load Balancing, Reverse Proxies, Clustering and Database based components
• 2+ years Desired Experience working on Ecommerce Platforms nor Pharmaceutical area
• 2+ years Desired Experience working on SAP Hybris Platforms nor Pharmaceutical area

SKILLS
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.
• Ability to quickly understand complex and changing solutions.
• Ability to analyze requests or issues and provide the best possible solution.
• Ability to prioritize, re-schedule or adapt to changes.
• Ability to communicate both written and orally at all levels.
• Ability to collaborate across the different technology services

REQUIREMENTS

• Education: Bachelor degree in Electronic Engineering, Informatics, similar.
• English: Fluent/Advanced in both oral and written.
• Willing to travel.
• Location: Kyiv
• Full time.