Position: Account manager
Company: Cieden
Experience required: 1y
English level: upper

We are looking for a person who will provide an extra boost to our account management activities. You will communicate with clients, and partners, assist with docs and work with feedback, quotes, proposals, etc.
We expect you to understand the sales cycle and design process, have experience within the digital industry, be proactive.

Clients, prospects, proposals, numbers, learning, great people - is this what you're looking for?
Professional growth, mentorship, and many possibilities are opening up and waiting for you.

Requirements:
- Great English;
- Solid self-management skills;
- Understanding of sales process and customer support;
- Detail oriented;
- Proactive personality;
- Fast learner.

Responsibilities:
- Collecting and analyzing data to learn more about clients;
- Building relationships with clients based on trust and respect;
- Following up with clients to ensure that they are satisfied with the services provided by the company;
- Referring client concerns to the appropriate department for resolution;
- Work closely with Lead Designers;
- Reviewing account activity reports to identify opportunities to increase sales or retain existing customers;
- Keeping accurate records and account notes;
- Collaborate with the sales team to identify and develop company opportunities;
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis;
- Perform recurring actions at all stages of interaction with the client (from the beginning of cooperation to post-cooperation requests).

Would be a plus:
- 1 year in IT sales/engagement;
- Good with numbers and analytics;
- Locally in Lviv.

We are happy to offer you:
✅ competitive biweekly compensation and bonuses; flexible load with freedom to decide on schedule and number of working hours;
✅ 18 paid days off, 12 flexible national holidays and 10 partially paid sick leaves (that can be transformed into 5 additional paid days off);
✅ Cieden will cover up to ~2000$/year for your education;
✅ regular performance assessment with salary review;
✅ ability to create the video content in our cozy studio Rist;
✅ a corporate culture that inspires and motivates;
✅ educational bonus (20 paid hours monthly for professional development);
✅ opportunities to work on disruptive global products;
✅ a modern, comfortable office in the Lviv city center;
✅ informal company activities including trips to other countries, team buildings, and weekly internal educational events;
✅ a supportive team who will always help;
✅ 200+ books, mainly in English, for your personal and professional development;
✅ English classes to boost your language skills.

We create not just projects, we develop products that impact the way people work, entertain, and build relationships, making the world a better place. We fight to be a dream place for creative and intelligent people and believe that you are the one.

Team That Discusses! Work That Inspires! Results That Increase!

Innovation, teamwork, common sense, and enjoying what we do are at the heart of everything we create at Cieden.