Position: Delivery Manager
Company: Diceus
Experience required: 2y
English level: upper

You'll have the opportunity to develop as enterprise accounts and well-founded startups, helping them understand DICEUS' benefits of services and solutions. We are moving towards a flat structure, therefore you will report to the CEO directly.

**The delivery manager's responsibilities:**
• Achieve and consistently exceed quarterly ADP (Account Development Plan)
• Generate new sales to existing customer accounts
• Act as a trusted advisor to our existing customers
• Manage accounts to achieve long-term relationships
• Onboard and organize project teams
• Invoicing and receiving payments from clients
• Control  and monitor indicators like revenue, attrition, and marginality of projects with the client
• Manage customer satisfaction (NPS), receiving recommendations from the client

**Requirements**:
• Experience as a Delivery or Account Manager in outsource/outstaff company 2.5+ years.
• Experience in pre-sale, invoicing, and KPIs management.
• Experience in the Fintech domain.
• Strong knowledge of software development methodologies and SDLC.
• English B2.
• Fluent Ukrainian.

**Will be an advantage**
• SM/PMP certifications
• Technical background

**Personal qualities:**
• Sales personality, proactivity in communication with a client.
• Sense of ownership and responsibility.
• Leadership skills, ability to stay calm and focused in stressful situations, maintaining an ordered, methodical troubleshooting approach that is focused on service.

**We offer**
• Flexible work schedule
• Equipment for work
• Paid vacation (18 business days) and Statutory Holidays
• Paid sick leave (10 business days)
• Non-paid days off (10 business days)
• Professional growth and development opportunities
• Free English lessons