Position: Sr. Helpdesk Support Engineer
Company: 911 PC Help
Experience required: 3y
English level: fluent

Skills Must-Have: 
•	Windows O.S. support expertise
•	Mac O.S. support expertise
•	Experience supporting Mac (laptops, desktops) and iOS devices
•	Experience supporting PC Laptops and desktops
•	Well-versed in Microsoft Office365
•	Well versed the Google Suite ecosystem 
•	Adobe CC
•	Solid understanding of Information Security best practices 
Specific Experience Must-Have:
•	Migrations to MS Office365 
•	Migrations to Gmail for Business 
•	File Storage Migrations: on-premise to cloud, cloud-to-cloud, cloud-to-on-premise 
Specific Experience Nice-to-Have: 
•	DNS
•	Networking LAN/WAN administration
•	Any server-side administration experience 
Skills Nice-to-Have: 
•	Experience using Managed IT Service delivery centralized tools: e.g. NinjaRMM, Webroot, TeamViewer, etc. 
•	Asana
•	Tableau 
•	Any industry specific Line of Business Applications: legal, finance, accounting, architecture/engineering (e.g. CAD/Revit, BIM, Vectorworx etc)
•	QuickBooks
•	Helpdesk ticketing systems: Autotask, ConnectWise, ServiceNow, Zendesk, Jira etc. 
Characteristics: Consistent, Responsive, Process Driven, organized, self-started, effective communicator, service oriented attitude. Must document well. Good written and verbal English skills.