Position: Account Manager
Company: Twin Win Games
Experience required: 3y
English level: fluent

*The team communicates in Ukrainian and English*

Twin Win Games seeks a highly skilled and experienced Account Manager to work on gaming projects (casual games and casinos).
The ideal candidate is someone who enjoys playing online games and has a working knowledge of online, and mobile games.

Your professional qualities:
• + 3 years of experience in IT sales;
• Experienced with managing or working with international clients;
• Service and business orientated with excellent interpersonal skills;
• Exceptional verbal and written communication skills;
• Ability ability to analyze business metrics for the client;
• Adaptability and strong problem-solving skills;
• Excellent active listening skills;
• Ability to build rapport and collaborate with others within the company and externally;
• Understanding of consumer behaviours and industry trends;
• Extensive, accurate product knowledge;
• English level — C1.

Would be a PLUS:
• Experience in the Game development industry.

Challenges you’ll meet:
• Generate sales among client accounts, including upsetting and cross-selling;
• Operates as the point of contact for assigned customers;
• Develops and maintains long-term relationships with accounts;
• Makes sure clients receive requested products and services in a timely fashion;
• Communicates client needs and demands to the company;
• Forecasts and tracks client account metrics;
• Manage projects within client relationships, working to carry out client goals while meeting company goals;
• Identifies opportunities to grow business with existing clients;
• Coordinate with staff members working on the same account to ensure consistent service;
• Collaborates with the sales team to reach prospective clients;
• Service multiple clients concurrently, often meeting deadlines;
• Keep records of client transactions;
• Acting as a client advocate focusing on improving the buyer experience.

What we are proud of:
— Flat rate + %
— Flexible working hours AND flexible workplace (office, home, beach:) )
— Paid vacation (20 workdays/year) and sick leaves (5 workdays/year);
— Unlimited day-offs (unpaid);
— Paid benefits of choice;
— Personal development plan;
— English-speaking club;
— Skills training;
— Education office (education hub with internal & external experts and mentorship programs);
— Structured processes (corporate confluence);
— Open-minded management style (constant sharing of company strategy and plans);
— Performance-based reviews;
— Stress management(1-1 meetings, transparent communication, feedback culture);
— Corporate team building events, marathons, and online challenges;
— Family-friendly, we offer congratulatory gifts for your personal holidays (the birth of a child, wedding, etc.).