Position: Senior Account Manager
Company: Sombra
Experience required: 5y
English level: upper

**Requirements:**

• 5+ years of experience in the IT industry in relevant positions (Delivery Manager, Sr.Project Manager, Business Development Manager);
• Fluent in written and spoken English;
• Excellent communication and presentation skills;
• Client-focused approach to work: vital customer service and interpersonal skills for dealing with different types of clients;
• Negotiations skills.

**Responsibilities:**

• Responsible for finding ways how to increase the team (Identify upsell, cross-sell, and renewal opportunities);
• Regularly ask for feedback from customers to make sure that we are providing exemplary service;
• Regularly provide customer feedback on team members;
• Every 6-12 months review rates for engineers;
• Gather feedback (by interview, live meetings) about the team and company from customers;
• Discuss plans with customers;
• Service update (from TA to DT OR from DT to PD);
• Help to organize the CSAT report and ask for references for Clutch;
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
• Meet regularly with other members of the team to discuss progress and find new ways to improve business;
• Generate progress reports (QBRs) to give to clients and higher-ups within the organization.

**What we offer:**

• 18 Working days of annual paid vacations, available from the start day;
• 10 Working days of paid sick leave annually;
• Extra vacation days for long-lasting cooperation;
• Marriage and Parenthood Package;
• Compensation for sports activities (up to 6000 UAH\year);
• 50% cost compensation for attending courses for self-development;
• Internal University (Tech Communities, Leadership program, corporate library, Udemy courses, etc.);
• English training courses (twice per week + Communication Course, Grammar Course, Listening Course, practice with native speakers every week, and other activities);
• Сareer opportunities;
• Mentoring program;
• Corporate doctor;
• Mental Health support;
• Paying taxes and conducting private entrepreneurs;
• Internal Referral program;
• Corporate events;
• Opportunity to take part in company volunteering activities.