way to be productive in the office is to try and focus on one task at a time, focus on just sending that memo out, writing that email, doing whatever that operation is for a short period of time, then take a break and then come back to it. Don’t try and juggle back and forth because you’ll get confused, you’ll get lost, you’ll be this — “Where was I?” kind of switch cost. This year has once again confirmed the importance of the United Nations as the truly indispensable multilateral forum for addressing today’s global problems. The humanitarian crisis in the Horn of Africa, ecological disasters such as Fukushima, political developments like the Arab Spring and terrorist attacks such as the assault on the United Nations building