Stevens' Supplies, one of the oldest established home shopping companies, is stepping up the capacity of its telephone order handling system and its customer service levels, having invested in a new telephone system.The company has reported a dramatic increase in the amount of business done, especially over the telephone, in the last six years. Telephone ordering now accounts for over 60% of all orders, and the company plans to continue investment in telephone technology in the future. Following the successful introduction of the "toll free" telephone service which was designed to encourage even more customers to make telephone orders, customers may soon be able to place orders directly from a personal computer connected to a telephone system.
Question: Telephone ordering at Stevens' Supplies will continue to grow over the next few years.
Options:
A. true, B. false, C. uncertain
Answer: C