We run a peer support mobile application with 24 by 7 group chats open. We have a team of peer moderators that monitor and engage with members on the app. I want to create a project document to track the epic - Use NLP/Smarter Alerts to improve peer efficiency with the idea that we can use AI to raise alerts for things like here's a message that is very negative in sentiment or here's a new user posting for the first time or here's an unanswered question. I also want to define tangible metrics that we can use to track project success