Case: Lakhanpal National Ltd Vs. M.R.T.P. Commission And Another

2. The commission issued a show cause notice under Section 36-B of the Act to the appellant Company informing it that a proceeding had been instituted for making an inquiry whether the Company was indulging in certain unfair trade practices prejudicial to public interest within the meaning of Section 36 A. A copy of the notice has been attached to the petition of appeal as Annexurewherein it was allegedalthough the Company was manufacturebatteries in collaboration with M/s Mitsushita Electric Industrial Co. Ltd. and not with National Panasonic of Japan, it was issuing advertisements announcing thatred in collaboration with National Panasonic of Japan using National Panasonic techniques, and(ii) the representation thatbatteries are manufactured by joint venture or collaboration with National Panasonic was false and misleading and thereby causing joss or injury to theits reply the Company (appellant before us) denied to have made any wrong representation in the advertisements. It was asserted that the company has actually entered into a collaboration agreement with M/s Mitsushita Electric Industrial Ltd., of Japan for the manufacture of dry cell batteries, and was adopting the process for manufacturingbatteries as is employed by Mitsushita Ltd. The agreement has been duly approved by Ministry of Industry, Government of India. It is further stated that the Mitsushita Ltd, of Japan is better known by its productsby the namesand there is no question of misleading anybody by the description of the Japanese Company by its products. Rejecting theexplanation, the Commission passed the impugned order.3. As is clear from the show cause notice, it has been assumed that the appellant Company is manufacturingion with Mitsushita Ltd., but the question is whether, in theit can claim that it is makingin collaboration with National Panasonic ofand further whether the act, complained of will be covered by the provisions of Section 36-B and 36-D of the Actthe respondent Commission to make an enquiry and issue appropriate directions. The expressionhas been defined in Section 36-A as a trade practice which adopts any or more of the practices enumerated in the section. It has been contended before us by the learned counsel for the respondent, and the judgment under appeal also holds, that the case is covered by clauses (i) and (v) of Section 36-A (1) of the Act. The relevent portion of Section 36-A is reproducedDefinition of unfair trade practice.In this part, unless the context otherwise requires, ‘Unfair Trademeans a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any services, adopts one or more of the following practices and thereby causes loss or injury to the consumers of such goods or services, whether by eliminating or restricting competition ornamely:—(1) The practice of making any statement, whether orally or in writing or by visible representation which,(i) falsely represents that the goods are of a particular standard, quality, grade, composition, style or model :…………………..(v) represents that the seller or the supplier has a sponsorship or approval of affiliation which such seller or supplier does not have.It is the admitted position thatare the names given by the Mitsushita Ltd., to some of its products and are not the names of the manufacturing company itself. The advertisement therefore, do not state correctly when they claim that the appellant Company is working in collaboration withInstead, they should have mentioned the Company by its correct name in the advertisements. The question is as to whether the advertisements come within the scope of clauses (i) and (v). The Commission in the impugned judgment hasis true that the Director (Research) has not carried out any practical research to discover how far the National & Panasonic Batteries of Japan and the Novino Batteries manufactured by the respondent company vary in or conform to quality, benefits and durability and to what extent the use of the names Panasonic and National to signify collaboration has been confusing for the customer in his choice of Novino Battery. Yet I do feel that bearing in mind the Indian conditions the use of National and Panasonic to signify collaboration will have a misleading effect on the mind of the common class of customers, particularly when Novino Battery is projected in the setting of advertisement Ex. A-1/a side by side the National, Panasonic and Techics Batteries.The show cause notice served on the appellant does not take any exception to the use of the wordin the advertisement in question. The grievance is against the use of the names of the productin place of the Company which isthem. The issue thus is confined by the charge in the show cause notice which is very limited in its scope. The Commission has taken note of the case of the appellant that sinceare well-known names in India while their manufacturing company, the Mitsusbita Ltd., is not, the advertisements have mentioned the brand name instead of the manufacturing company; but has refused to accept this plea as a good defence. We do not agree.6. The Act as it originally stood did not contain any, provision for protection of consumers against false or misleading advertisements or other similar and unfair trade practices. By providing for measures againstand monopolistic trade practices, it was perhaps assumed that thealso, as a result, will get a fair deal. However, experience indicated otherwise, and following the recommendations of a Committee, it was considered necessary to amend the Act. In the fast changing modern world of today advertising goods is a well-recognised marketing strategy, The consumers also need it, as the articles which they require for their daily life are of a great variety and the knowledge of an ordinary man is imperfect. If the manufactures make available, by proper publicity, necessary details about their products, they come as great help to the man in the street.some of the advertisements issued for this purpose make exaggerated and sometime baseless representations about the quality, standard and performance, with an object of attracting purchasers, It was therefore considered necessary to have statutory regulations insisting that, while advertising the seller must speak the truth. Accordingly sections 36-A to 36-B in part B were inserted in Chapter V of the Act by an amendment in 1984.

Reasoning: 7. However, the question in controversy has to be answered by construing the relevant provisions of the Act. The definition ofin Section 36-A mentioned above is not inclusive or flexible, but specific and limited in its contents. The object is to bring honesty and truth in the relationship between the manufacturer and the consumer. When a problem arises as to whether a particular act can be condemned as an unfair trade practice or not, the key to the solution would be to examine whether it contains a false statement and is misleading and further what is the effect of such a representation made by the manufacturer on the common man? Does it lead a reasonable person in the position of a buyer to a wrong conclusion? The issue cannot be resolved by merely examining whether the representation is correct or incorrect in the literal sense. A representation containing a statement apparently correct in the technical sense may have the effect of misleading the buyer by using tricky language Similarly a statement, which be inaccurate in the technical literal sense can convey the truth and sometimes more effectively than a literally correct statement. It is, therefore, necessary to examine whether the representation, complained of, contains the element of misleading the buyer. Does a reasonable man on reading the advertisement form a belief different from what the truth is? The position will have to be viewed with objectivity, in an impersonal manner. It is stated inLaws of England (Fourth Edition, paragraphs 1044 and 1045) that a representation will be deemed to be false if it is false in substance and in fact; and the test by which the representation is to be judged is to see whether the discrepancy between the fact as represented and the actual fact is such as would be considered material by a reasonable represented.way of stating the rule is to say that substantial falsity is, on the one hand, necessary, and, on the other, adequate, to establish aat where the entire representation is a faithful picture or transcript of the essential facts, no falsity is established, even though there may have been any number ofin unimportant details. Conversely, if the general impression conveyed is false, the most punctilious and scrupulous accuracy inminutiae will not render the representationLet us examine the relevant facts of this case in this background.8. The Mitsushita Ltd. is not a popular name in this country while its productsare. An advertisement mentioning merely Mitsushsita Ltd. may, therefore, fail to convey anything to an ordinary buyer unless he is also told that it is the same Company which manufactures products known to himby the namesIf such were the position, there would not have been any scope for objection. However, in our view the same effect is produced by the impugned advertisements, it has to be remembered that there is no other company with the name ofand there is no scope for any confusion on that scope. Where the reference is being made to the standard, of the quality, It is not material whether the manufacturing Company is indicated by its accurately correct name or by its description with reference to its products. We, therefore, hold that the erroneousof the manufacturing Company in the advertisements in question does not attract Section 36-A of the Act, although we would hasten to add that it would be more proper for the appellant Company to give the full facts by referring to Mitsushita Ltd. by its correct name and further stating that its products are knownby the names9. The learned counsel for the respondent Commission suggested that the appellant was not entitled to claimwith the Japanese Company on the basis of the agreement mentioned earlier. As the appellant Company is only getting technical knowledge and assistance under the agreement it is not permissible to claim Novino batteries as the product of joint venture. The argument was rightly repelled on behalf of theon the ground that this aspect cannot be examined in the present case in view of the limited scope of the charges as mentioned in the show cause notice quoted above. If so advised, the Commission will have to hold a fresh inquiry after issuing another show cause notice if it desires to pursue this aspect.The learned counsel for the appellant also raised several other points in support of the appeal, one of them being that from the facts and circumstances of the case it cannot be held that the impugned advertisements are capable of causing any loss or injury to the consumers. In view of our decision, as mentioned earlier, it is not necessary to deal with the other arguments.