Case: Oriental Insurance Co. Ltd Vs. S.Primary Agricultural Coop. Bank

nk had taken two insurance policies with they out of which one was a cash insurance policy for Rs. 1 lakh and the second was a burglary insurance policy for Rs. 25 lakhs. The period covered by the latter Insurance Policy was from 6.11.1992 to 5.11.1993. On the night of 27th January, 1993 an incident of burglary took place in the premises of the insured bank and the cash chest was found missing for which a complaint was lodged with the police and claim made with the appellant company for the value of pledged jewellery which was alleged to have been lost together with a cash of Rs. 9,279.25. The District Consumer Redressal Forum, Madurai (hereinafter referred to as the "District Forum") where the complaint was filed allowed the claim of thek and awarded compensation to it as prayed for in the. In appeal, the State Consumer Disputes Redressal Commission, Madras (hereinafter referred to as the "State Commission") set aside the award of the District Forum holding that "cashiers cash box" in which the jewellery and cash was alleged to be kept was not a "safe" within the meaning of policy which covered "loss of only cash or jewellery in safe". The revision preferred by thek was partially accepted by the National Consumer Disputes Redressal Commission, New Delhi (hereinafter referred to as the "National Commission") by setting aside the finding in so far as it related to the meaning of word "safe" as interpreted by the State Commission and the case remanded to the State Commission for the purposes of investigating into the matter for determining the question of quantum of loss actually caused to the. Not satisfied with the order of the National Commission, the appellant company has preferred this appeal.

Reasoning:
3. The insurance policy relating to house breaking or burglary shows that the gold and jewels were pledged in "safe". Cash and notes secured which were insured were such cash and notes which were locked in "safe". The proposal for insurance of the contents of business premises against house breaking and burglary, as submitted by the, contained various information required and actually submitted by the insured. Columns 3(a) and (b) of the said proposal read as :"3(a) Are all valuables secured ing safes when Premises are locked Yes(b) If so, state name or maker of safe and cost TansiAgainst the entry 3(a) the insured had stated "yes" and against entry 3(b) the make of safe was specified. A combined reading of the proposal of insurance and the insurance policy clearly indicate that the gold jewellery and the cash were insured in safe and locked safe which was specified by the insured in the proposal itself. Admittedly, the aforesaid safe was actually not in existence and burglary not committed from the "safe" for which the insurance policy was issued. According to the complainant the burglary had been committed from the "cashiers cash box". The surveyor, namely, Shri Sreedharan in his survey report dated 27th January, 1993 submitted that the stolen jewels had not been kept in safe locker and the theft was not covered under burglary insurance policy. The District Forum without properly appreciating the insurance policy and the accompanying proposal directed they to pay a total sum of Rs. 43,729.25. The State Commission referred to the burglary policy produced before it as ExhibitA3and cash insurance policy Exhibit. After referring to the relevant documents the State Commission concluded that ExhibitA3covered "pledged gold jewellery in safe" and the insurance proposal Exhibit7 had clearly mentioned that all the valuables were secured in burglary resistance safe made by Tansi. The cash box was held to be a smaller container kept by the cashier near the cash counter which was easily removable. The State Commission further held :"What is insured is not the contents of the cash box but the jewels kept in the safe which means safety locker made by Tansi as agreed to in the proposal form in Exb.. It is clear therefore that the jewels kept in the cashiers cash box is not covered by Exh.The State Commission appreciated the real controversy between the parties and decided the dispute on interpretation of the insurance policies and the proposal produced before the District Forum. There was no necessity of referring to the dictionaries for understanding the meaning of the word "safe" which the parties in the instant case are proved to have understood while submitting the proposal and accepting the insurance policy. The cashiers box could not be equated with the safe within the meaning of the insurance policy. The alleged burglary and the removal of the cash box containing the jewellery and cash was not covered by the insurance policy between the parties. The insurance policy has to be construed having reference only to the stipulations contained in it and no artificial farfetched meaning could be given to the words appearing in it. The National Commission was, therefore, not justified in setting aside the order of the State Commission and remanding the case back to it for the purposes of ascertaining the extent of actual loss caused to the respondent. The order of the State Commission did not suffer from any illegality or error of jurisdiction requiring interference by the National Commission.