{
    "conversation": [
        "user: Do you have a plan to notify passengers well in advance of pilot related cancellations or just wait til the day before? Will you protect passengers on other airlines if flights are cancelled b/c of pilot shortages?\nagent: We're planning to fly as scheduled, Shaun.\nuser: HOW ABOUT ANSWERING MY QUESTION. I'm asking if you do not get enough pilots to fly, which is a possibility, do you have a contingency plan in place on how to get customers to their destinations & when will it be relayed to customers. THE DAY BEFORE WILL NOT BE ACCEPTABLE!\nagent: Our team is working hard to avoid cancellations and you'll be notified if otherwise.\nuser: Your reading comprehension is terrible. WHEN WILL WE BE NOTIFIED? 3 hours b4 our flight so all other flights r sold out? Instead of Doug Parker making comments like \"I don't think we're ever going to lose money again,\" he should b assuring customers we're getting home 4 XMAS\nagent: As of now, flights are scheduled and we expect to avoid cancellations.\nuser: This is like a Seinfeld skit. I know you have flights scheduled. But what about the pilots...are they scheduled? The answer to that ?? in many cases is probably NO. I know the AA twitter team is saying what the company tells u to say, but AA SUCKS at communication.\nagent: We\u2019re working to address this issue. We do expect to avoid cancellations this holiday season.\n",
        "user: Gave another chance and I am more disappointed than the first time smh\nagent: We're happy to have you with us! Please let us know more about what happened.\nuser: Both of my initial and connecting flights to MIA have been delayed. Now I'm hearing the delay is caused by a leaking coffee pot?? ? Literally been sitting here an hr after our scheduled departure time bc of a leaky coffee pot \ud83d\ude11\nagent: We appreciate your patience while we get this water leak repaired before take-off.\nuser: Just gave an update...that there is still no update.\nagent: What's your flight number? We'll check it out.\nuser: 2529 Charlotte to MIA\nagent: We see you're getting ready to head out. Thanks for hanging in there.\nuser: I am still very disappointed in the morning I've had flying with you all.\nagent: We understand but are thrilled to see that you've arrived. We truly appreciate your patience this morning.\n",
        "user: Two orders delivered today, both deliveries screwed up! My house is on Google Maps, what more can I do ?? ?\nagent: I'm sorry for the delivery trouble! Without posting personal/account info, please tell us more about what's going on.\nuser: Deliveries to our home are often misdelivered...we\u2019re on google maps but set back behind another house altho clearly visible from street\nagent: Sorry to hear that, do you notice these issues happening with a particular carrier?\nuser: It\u2019s not carrier specific, but it happens more often in bad weather or when the city is busy...\nagent: Have you reached out to us to report these issues? :\nuser: Over and over and over and over and over...and Customer Service has gotten worse and basically doesn\u2019t care as long as it arrives eventually\nagent: Sorry to hear that Andrea. Are you currently having an issue with a delivery?\n",
        "user: bonjour, suite a des conneries de je suis bloqu\u00e9 en Angleterre et je vais rater mon bus. Comment je peux faire?\nagent: Apologies for the disruption and delay to your journey this evening, Andi\nuser: So now I have to rough it overnight in London \ud83d\udc4d\ud83d\ude12 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220\u20ac because of you and I\u2019ve lost my money on OUIBUS.\nagent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here:\n",
        "user: can you tell me where has stock of the hulk buster at 9.99 please\nagent: Txt 61201 with the catolog number and your post code\nuser: Not helpful really as that only tells me local stores\nagent: what store is closest to you ?\nuser: Already tried all local stores that's why I asked can you tell me where has stock!\nagent: all of the stores are saying order now and collect in 3 day this is when we will be getting more stock.\nuser: No all stores are saying sold out\nagent: i will just take a look for definite when we will be getting it back in stock.\n",
        "user: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance!\nagent: Hello, I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George\nuser: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size!\nagent: Hello, All sizes on the UK website are in UK sizes :) Thanks, George\nuser: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance!\nagent: Hello, Once this does get cancelled you should receive an email stating so along with details of your refund. - George\nuser: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance\nagent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks.\n",
        "user: Are children allowed to sign up for Rapid Rewards?\nagent: Hi, Lorenzo! Yes, children are able to sign up for Rapid Reward accounts.\nuser: In registering the website wants me to enter their email address. I can't reuse the one associated with my account. Is there a solution besides having to make email addresses for 4 and 5 year olds?\nagent: Please know one email address can be associated with multiple accounts.\nuser: It won't let me do that so do I need to call or is there a trick around the web for iy denying me to reuse it\nagent: This isn't something we have a work around for. You may need to use an alternate address and update it later.\nuser: Oh, so earlier you actually meant to say that the same email CANT be used. Gotcha\nagent: No, my earlier message was correct. Several families have the same address associated with multiple accounts.\nuser: So what your suggestion is that at sign up I go with a different email address and then later on go and change that to the email address I want to have the same across the accounts. is that correct\nagent: You got it.\n",
        "user: Experiencing an internet outtage- zipcode 44060\nagent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned?\nuser: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection\nagent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so.\nuser: Yes, that is ok.\nagent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now?\nuser: No, here is error I'm getting on phone...(LandofOoo = router name)\nagent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?\n",
        "user: Do Apple updates always delete your recent contacts? I\u2019ve easily lost over 50 contacts in a day. Thanks Oh and my battery sucks after the update as usual too. I\u2019m sure that has nothing to do with the update, though. Nothing at all.\nagent: We can help with your missing contacts and battery. Has the device been restarted? Do you use iCloud for syncing contacts?\nuser: Yes and yes.\nagent: Have you tried navigating to Settings > [your name] > iCloud and checking to ensure the contacts toggle is on?\nuser: Yes.\nagent: Thanks for the screenshot and checking. Please DM us and we'll further review this for you.\n",
        "user: So my #Sprint account has been labeled as \"Fraudulent\" for a year, I just found out about this today when I went to get a new phone...\nagent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW\nuser: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened.\nagent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW\nuser: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately.\nagent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW\nuser: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day.\nagent: To be clear, you have not gotten your device yet? - DW\nuser: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow.\nagent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW\nuser: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication!\nagent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW\n",
        "user: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from\nagent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you.\nuser: The issue has not been resolved...... My money has not been refunded.\nagent: Hello all inconveniences regretted.Thank you.\nuser: So when will I receive my refund?\nagent: Hello your complaint is being investigated. Please be patient. Thank you.\n",
        "user: when is thrtr going to be an android update last one was April?\nagent: Hi there! Which phone do you have?\nuser: Galaxy s7 on android 7\nagent: The current android version for the Galaxy S7 is 7.0.0 and the base band version is G930R4TYU4BQE1. Is that what you have?\nuser: Yes but why is it still on April when there is a September from samsung\nagent: This is the most recent version we have available.\nuser: Why not contact about getting the next few security updates\nagent: I have contacted Samsung and the current version is the most recent available for this phone at this time.\nuser: So is there will not be anymore updates for a 1 1/2 old phone?\nagent: We don't have any information on future updates.\nuser: Is there any plans to release security updates for this phone? Why not just let Samsung do a direct to consumer update if you aren't going to secure customers phones?\nagent: Samsung has advised that there are no additional updates available. You may contact the manufacturer directly for more information.\nuser: So current customers are not getting may,june,july,august,September security updates while on your network?\nagent: Bob, once Samsung shares the updates with us, we will then share them with customers.\nuser: So why haven't you pushed Samsung for may-sept security updates?\nagent: We don't have any information on future updates.\n",
        "user: It is the worst online deal ever\nagent: It's too bad you feel that way. Did anything specific happen? Maybe we can help change your opinion still! :)\nuser: You also can see there is no apologies in their msg for not entertainment of service\nagent: If it could not be delivered the seller can usually help. See to ask them for an update on it!\nuser: Just asking a question to u Would u like to purchase ever again if someone gives u this type of service ?\nagent: We can't assist directly with transactions on eBay India, but please see to get a status update!\nuser: Look they are supposed to answer in 1 min\nagent: We know waiting can be frustrating, we\u2019d love to help! If you need help from our India site, try for help!\n",
        "user: nice hasn\u2019t left the first station and late already. Impressive\nagent: Hi John, which train are you on?\nuser: Reading Waterloo It\u2019s NEVER onTime\nagent: Sorry for the delay John, this is because the train was late out of the depot this morning.\nuser: Oh good. That makes it all ok then!! Don\u2019t worry about the huge amount of people that will now be late So why is now geting later down the line.\nagent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time.\n",
        "user: internet and fios down 5 hours when message told it would be on in 1 hour. Unable reach support online. Could you help\nagent: We would love to help with this! The internet and TV are down right now?\nuser: Yes\nagent: Thank you for confirming. We would like to try to reset the battery backup unit which will trigger a reset to the main network terminal. Do you know where the batter backup unit is at in the home? It may look like one of the following models.\nuser: Found it\nagent: Press and hold the alarm silence or ONT reset button in for 30 seconds. Wait five minutes, reset the router and test your service.\nuser: Rebooted. Screen message -set top box has no connectivity\nagent: Do you happen to have any light on the BBU units prior to rebooting it? Did you have the black or white unit?\nuser: White unit. Dont recall light on bbu\nagent: Thanks, since all services are impacted we want to verify that there is a green system status light on the unit. When the alarm silence button was held down did the unit beep? Try to hold down the alarm silence button for 20 seconds and see if light goes off.\nuser: It beeped all lights came on. System light did not go off.\nagent: Thank you, that would indicate a reboot. If services are not back sign in with your credentials to check for outages at We will be here if you require further support.\n",
        "user: My partner booked a return flight, did not go on the outward journey and now can't check in on her flight back, plse help\nagent: Hi Paul, sorry to hear this. Unfortunately, when you book a ticket with us you agree that your flights are taken 1/2 in sequence order. If not, then the remainder of your itinerary is cancelled out I'm afraid. 2/2\nuser: That's rubbish, she has paid for her flights. There was an emergency and she had to fly out earlier with a different carrier due to cost. Where in the small print does it say this?\nagent: Hi Paul. We're sorry you remain unhappy. It's in the T & C's on our website. You have to use the coupons in sequence and in the (1/3) order they're sold to you. If you fail to do so, then it will be registered as a no show and the return leg is automatically (2/3) We appreciate it's upsetting for your wife, but I'm afraid it's the rules on her ticket when she booked. (3/3)\nuser: Your rules not the rules and one doesn't know about your rules until something happens. Pay for something it's yours to use how you see fit\nagent: Once a return ticket is sold, it must be used as a return, not a one way ticket, I'm afraid. We're sorry for your poor experience.\n",
        "user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help?\nagent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC?\nuser: I\u2019m currently using it. In the app, I click on \u201cConfigure\u201d and nothing.\nagent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port?\nuser: I have tried all the USB ports on my computer. I suspect the app doesn\u2019t even recognize my controller, as I had to do several uninstalling because I keep getting \u201cconnect controller to start\u201d as well\nagent: Are you able to connect a standard controller to your PC by any chance?\nuser: Unfortunately I don\u2019t have any standard Xbox 1 controller on hand.\nagent: Have you tried following the steps in the guide to help connect your controller?\n",
        "user: save search emails are not being sent. My guess: tell developers a cron job stopped. Bug has been here for a few days missing emails.\nagent: Oh no! That's not what we like to hear. I'd be happy to pass along your information to our tech team. Send us a DM\nuser: This bug is happening again. Save searches are not being sent by\nagent: Are you referring to the notifications sent? Have you checked your settings? > Let us know!\nuser: Nothing to do w/ notifications. I\u2019ve had saved searches emailed to me for years. Nothing\u2019s changed on my end. The saved email job didn\u2019t run\nagent: Thanks for getting back to us. When was the last email you received? Can you DM us your full name, email & postcode & I 1/2 will escalate your account to our tech team. Let us know when you can.  2/2\nuser: A batch of emails came through late yesterday afternoon. Some developer must have fixed the chron job. timing is still off. Should be 1:30am\nagent: Thanks for the update and letting us know. Please keep us posted if there are still issues in the future.\n",
        "user: I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed\nagent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha\nuser: Hi sha, thanks for responding. My booking number is: KZBCKZ Name: Alliyha Ashley Dacian Birthdate: Nov. 9, 2003 I may have written her name wrong too. Thanks for your help in advance and hope to hear from you.\nagent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2\nuser: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory\nagent: We\u2019ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha\nuser: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__ I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory\nagent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod\n",
        "user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?\nagent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here:\nuser: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.\nagent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?\nuser: Nothing has changed.\nagent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.\nuser: Issue still not resolved\nagent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from\nuser: The only thing that has happened to my laptop is your update and since then things have slowed down.\nagent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.\n",
        "user: again restricting limits in spend.. \u00a380! How is this helping the lower wage families?! #Disgusting\nagent: Hi, sorry you feel this way, the spend amount is based on your average spend from the past (1) 8 weeks and the 8 weeks before Christmas last year. I will pass your feedback on to the Loyalty department. - Georgina (2)\nuser: And it'll be ignored as my last complaint was before. Rewards shouldn't be based on assumptions as situations change Plus we haven't really shopped here the past 8 weeks recently.. maybe past 2-3 weeks max as we've shopped elsewhere cheaper\nagent: I'm really sorry you feel this way, I have passed your feedback on. - Georgina\nuser: But not really sorry, Let's be honest... it's just the polite thing to say. I know it's not you personally Georgina, But my god, Morrison's is getting worse for this\nagent: We do take your feedback seriously and I do understand your frustration. If I can help you with anything else give me a shout. - G\n",
        "user: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs & don\u2019t even give food vchrs?\nagent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you.\nuser: 33 and 1013/ changed to 1123. Your ask me people at jfk we\u2019re impolite and unhelpful. Here\u2019s a new flight not where your car is. \ud83e\udd37\u200d\u2640\ufe0f Sorry 1123 was standby, I\u2019m booked on 1323\nagent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3\n",
        "user: a slug came out of this cauliflower when we cut it!\ud83d\ude37\ud83d\ude37\nagent: Hi, I'm sorry that you found a slug eating your cauliflower. I understand how frustrating it would have been sharing with it. 1/5 I will log your feedback on our internal systems for review and arrange a refund. 2/5 Could you please let me know your full name, address, e-mail, store and time of visit, product barcode and supplier code? 3/5 Do we have your permission to pass your details over to our suppliers as they may wish to contact you? 4/5 Please let us know your preference of receiving a Tesco moneycard, via post or via e-mail. TY - Ieva 5/5\nuser: Hello, I don\u2019t have any of this info except 03023594 (bar code on the pack in the picture), as didn\u2019t think we would be needing this info You can pass on my details, shall I direct message them to you? And would prefer to receive a Tesco moneycard via post please\nagent: So I can issue a refund for you Sonal, can you DM me your full name and address? Also the price paid for the cauliflower? TY - Jayne\n",
        "user: any idea why this happened to my laptop\nagent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name. BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further.\nuser: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks\nagent: We would suggest you to observe the system for a little longer and let us know if anything comes up.  Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed.\n",
        "user: How can I become verified on spotify\nagent: Hey there! Just to check, do you have an artist page up on Spotify? We'll see what we can suggest /LP\nuser: Trellblazzer I make beats. Producer\nagent: Cool. To get verified, you\u2019ll need to request access to Spotify for Artists here:\nuser: Thank you alot for the link Hope I can be\nagent: Fingers crossed you'll get verified soon. If there's anything else, just give us a shout. Have a great day \ud83d\ude42 /LP\n",
        "user: \nagent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience.\nuser: The statement has generated and still the same! You still going to take a look only?\nagent: Please follow so I can send you information via DM. Thank you.\nuser: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ?\nagent: In order for us to communicate via Direct Message you will need to follow in Direct message.\nuser: I am not able to dm to\nagent: Rachael is currently out of the office. She will contact you when she return tomorrow.\nuser: Are you guys really trying to resolve the issue or just making fun out of me? ?\nagent: The credits appear on your November statement, there are three separate transactions, totaling the amount.  Please let me know if you do not see them. Wishing you a great day!\n",
        "user: Why is my brand new 13 inch MBP draining 50% battery overnight while its supposed to be sleeping? Never had this problem with a Mac. Just got it a few days ago. Is this a High Sierra issue?? ?\nagent: We know how important battery life is so we'll do all we can to get to the bottom of what's going on there. Which version of High Sierra are you currently running? Also, are you using the original charging cables that came with your MacBook Pro?\nuser: 10.13.1 , and yeah I'm using original cable. Dropped 20% in battery last night again without doing anything.\nagent: Thanks for verifying. Was your MacBook very recently updated? Is it set to back up automatically using Time Machine? We'd like to share this guide that has information about Power Nap, a feature that can update data while your Mac sleeps:\nuser: I don't do Time Machine, didn't enable updates(no power nap) and I got the machine 5 days ago so would hope all the updates aren't still draining it\nagent: To confirm, it sounds like your MacBook was set up as new, and no data was restored from a backup, correct? Do you recall having enabled FileVault during the initial setup? Have you had a chance to restart your Mac since noticing this behavior while sleeping?\nuser: Set up as new, enabled Filevault at Setup, I've restarted since setting up. I left it at 100% at 8 AM, this morning, came back to it at 11PM at 46%.\nagent: Thanks for the detailed information. We're committed to helping sort this out, so please send us a DM to continue from here.\n",
        "user: I am so annoyed. What is so hard about sending a phone ?\nagent: Can you tell us more about what's going on? We're here to help anyway we can.\nuser: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.\nagent: Have you tried filing your claim using a different web browser? Does the address include a PO box?\nuser: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!\nagent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier?\nuser: Sprint\nagent: We can use the ID if it hasn't been expired more than 30 days. 1/2  You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2\nuser: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.\nagent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you.\n",
        "user: has the worst customer service by far. I\u2019m beyond pissed right now\nagent: Hello. This isn\u2019t the type of experience we want you to have. Could you DM me details on how I could assist you? \u2013EK\nuser: Is this route going to be faster than being on the phone for over an hour with you guys?\nagent: To be honest it\u2019s hard to say when I don\u2019t know what going on. \u2013EK\nuser: Then why would I waste my time explaining everything again? You guys have been let down after let down\nagent: I\u2019m sorry this is the way you feel. If you don\u2019t feel like explaining your concern to me that\u2019s your choice to make, but there is\u2013EK little I can do without knowing what your issue/concern is. \u2013EK\nuser: I understand that. But I\u2019ve spent most of my day on the phone with you guys & gotten nowhere. Starting over via text is pointless\nagent: Understood. If you end up needing assistance later on feel free to reach out to us, we\u2019re always here for you! \u2013EK\n",
        "user: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice?\nagent: Yes, you can use the LR5 if your machine is compatible to it & the catalogue does not have backward rolling capability.\nuser: No I can't. See attached photo.\nagent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks\nuser: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please.\nagent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks.\nuser: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order.\nagent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks!\nuser: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless.\nagent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks\n",
        "user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again\nagent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?\nuser: yes and i\u2019m using an iphone 7 with the latest update\nagent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls?\nuser: specific songs, a lot of them actually\nagent: Were these songs downloaded from Apple Music?\nuser: yes directly from the app\nagent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we\u2019ll pick up the conversation.\n",
        "user: Pretty neat how \u2018live\u2019 stream of the ballgame is two batters behind Twitter. \ud83d\ude11\nagent: We can let our team know you'd like to see it minimized. Due to the nature of streaming, there is a slight delay from cable.\nuser: Of course I want it minimized. It\u2019s five minutes behind. Don\u2019t call it live if Twitter can spoil the result, you know?\nagent: Typically, the delay is less than that. Does this improve after working through:\nuser: It\u2019s not my setup. Hulu just chugs at the most random moments.\nagent: Your speeds look great, so let us know the device in use. For now, try rebooting your device & modem/router for 1-2 mins.\nuser: No, sorry, I\u2019m not doing that. The World Series is on. Your app just keeps unilaterally stopping the stream. The issue is not my modem.\nagent: We definitely understand. If you're open to it, please try rebooting after the game. For now, we'll share your feedback.\n",
        "user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU\nagent: That does sound frustrating! Which device is this occurring on? As a starting point, try:\nuser: PC It is 100% not on my end\nagent: Gotcha! Try clearing your cache, using a different browser, as well as:\nuser: Still happening I cleared everything off chrome it did it switch to Firefox same thing\nagent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here:\nuser: Oh really the list goes on and on Now even a little similar? Maybe just a bit?\nagent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and\nuser: but you admit im the first to have an issue with ads freezing? \"We haven't received similar reports, so we'd love to take a closer look!\"\nagent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting?\n",
        "user: why does it take so lone to reset a password. 30 hours and no word yet??? ?\nagent: We value your privacy and security. We've got an article with more information about account recovery:\nuser: I\u2019ve already did this. It said I would have instructions within 24 hours. It\u2019s been at least 36 hours I\u2019ve heard nothing.\nagent: Check the status of the recovery process by going to For more information:\nuser: That didn't work, it started the recover process all over again. \ud83d\ude02\ud83d\ude02 That started the whole thing over again and it never offers me the 2 step process The instructions online BTW are for iOS10.2 or earlier, my phone says iOS11.0.3 so none of the instructions are workable.\nagent: For iOS 11.0.3 go to Settings > your name > Password & Security. DM us if that doesn't help and we'll continue with you there.\n",
        "user: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages?\nagent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be?\nuser: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem\nagent: It appears the Verizon network shows no issue on your Tracert.\nuser: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert\nagent: Are you able to provide a screenshot of your tracert to us?\nuser: \nagent: The timeouts are outside of our network.\nuser: so what does that mean? just wait?\nagent: Or take it up with the site since we are not able to work on issues outside of our network.\n",
        "user: confirmation G7VAUN. Got protected onto a later flight. HAVE problems checking in. Need u to clear the old flight so I can checkin, for me and the other passenger on my PNR\nagent: Let me take a look, please give me a few moments. *HAA Actually, the gate agent will need to assist you as your currently in a travel status. *HAA\nuser: Thank you. Any update ? *HAA for me and companion?\nagent: Hi, what flight are you trying to check-in for? LAX-OAK or LAX-SFO? *HYC\nuser: LAX - OAK. For me and also the other passenger on my PNR. The LAX - SFO would be a misconnection since my original delayed flight, JFK - LAX will get in later than 9pm.\nagent: Ok. No problem. Let me get everything squared away for you guys. *HYC You both are good to go! *HYC\n",
        "user: I want to elevate my status but the link on the website doesn\u2019t work. The FAQ\u2019s say you can buy miles for 2018 but the link given is expired. Help!\nagent: Hi Meredith. Here is the link to the Elevate your Status. The answers are all on this webpage. *TMS\nuser: Correct. But the link to the elevate your status page that is given doesn\u2019t work.\nagent: I'm sorry to hear this. Try this *AMC\nuser: It isn\u2019t the FAQ\u2019s page that isn\u2019t working. It is the elevate your status homepage. Under \u201cHow do I elevate my status\u201d it gives a link to log in. It is that link that is expired.\nagent: Meredith, the portal to Elevate Your Status will be able available starting December 1st through 11:59 PM CST February 15, 2018. *AOS\nuser: THANK YOU SO MUCH!\nagent: You are most welcome, Meredith. Thanks for tweeting us today. *AOS\n",
        "user: we are being offered a null upgrade on P4XM94 can you help to process this?\nagent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2\nuser: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in\nagent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further.\n",
        "user: This true?\nagent: Hi Max. Under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. Thanks, Sam.\nuser: \"Own label\"? What about the rest?\nagent: Unfortunately we can't comment on other brand's products. I'd recommend speaking with a manufacturer of a product directly if you would like more information. Thanks, Dee\nuser: But you retail the products to us your customers, are you saying that you don't know the method of slaughter by your suppliers?\nagent: As previously stated, under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. All of our...1/2 halal meat is clearly labelled so customers can make an informed choice on the products they look to purchase...2/2 Mariya\n",
        "user: any update on restoring cable/internet to Warren RI? 02885\nagent: 1) from what I understand there is a commercial power outage affecting service. Once power is restored service should be too. 2) I understand may residential power customers are also affected. This may seem an odd question. Do you have power? -Colleen\nuser: We do have power! We had cable and internet until like 1pm this afternoon too.. Which is why I'm puzzled\nagent: 1) Our power supplies will maintain service for short power interruptions, so perhaps that's why. I have someone double checking\nuser: Thanks! I appreciate it :)\nagent: 2)the situation. In the meantime you can check for outage info and updates by signing in to the Cox Connect app or your account 3) at via mobile. Alerts are only displayed for active service interruptions. -Colleen\nuser: Yeah it just says there is an outage.. No eta as to when it will be fixed... But thank you! I know you are all probably overwhelmed\nagent: As far as I can tell we are waiting on restoration of commercial power, but if I find out otherwise I'll let you know. -Colleen\n",
        "user: am very disappointed in the lack of First Class carriages today\nagent: Hello. Can I take the journey details please? - Jordan\nuser: Didcot parkway 10.10 am to London Paddington was the first one London Paddington to didcot parkway at 16.43\nagent: Upgrade work has been taking place today as Network Rail renew the track between Swindon and Didcot Parkway. The trains which usually call at Didcot Parkway have been diverted. - Jordan\nuser: Oh ok and would that have had First Class Carriage if the track repairs were not taking place\nagent: Yes, the usual trains would have a First Class carriage. What type of ticket did you pay for today? - Jordan\nuser: Paid for regular but then didn\u2019t know you could upgrade to First Class which we would have done\nagent: We have a First Weekend Upgrade for \u00a37.50 each way. - Jordan\n",
        "user: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? !\nagent: Can you tell us more about your experience? We're here to help anyway we can.\nuser: Note 8. Dropped it 6\" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than \"you have to pay another $200 to get a USED phone\". *even\nagent: We recommend you checking, to see if you are eligible for a screen repair.\nuser: I already talked to Verizon & Asurion and, for some reason, am not eligible. >=[\nagent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this?\nuser: No. I've already done it. For $200. That was the whole point of my frustration.\nagent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty.\n",
        "user: So basically right you think it\u2019s funny to pick on me and my friend, I think not, is because we are white or are you sick heads\nagent: Hi there! Not sure we're following what you're saying. Could you give us some details so we can better help you?\nuser: Aight so basically me and my friend sir Bradley, were playing and we got a message saying we said mean things and I can assure you we didn\u2019t\nagent: Did you receive this message from an official Xbox Account? Could you DM us your Gamertag and a picture of the message?\nuser: My gamer tag is Example Legacy and here is proof\nagent: To view enforcement actions you can go here: and if eligible you can submit a case review.\n",
        "user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying.\nagent: Hi there, I'm so sorry about this bread being past its date & I understand your disappointment. Did you let a colleague know? TY - George\nuser: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time\nagent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3\n",
        "user: since updating to #iOS11 on my #ipadpro some app icons are gone See examples attached. Do you\u2018ve any idea how to fix this?\nagent: We'd be happy to help out with this. What version of iOS 11 do you have? Do you see any app updates in the App Store?\nuser: Thx All apps are up-to-date, I\u2018m running 11.0.3 e.g. the has an icon in the App Store, but not on my iPad I don\u2018t encounter this problem on my #iPhone running #iOS 11.0.3 as well\nagent: If you remove the apps in questions from your iPad Pro, then restart, and reinstall them. Do they appear as expected?\nuser: Please wait a minute, rebooting... No, unfortunately not. During the installation process the icon is visible for a short time, but afterwards the same resolut Breitbandmessung von zafaco This is the app I tried\nagent: Thanks for that info. Do you have these apps on another device like an iPhone or regular iPad? DM us and we'll continue there.\n",
        "user: have You seen this before ? #MacBookPro\nagent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away?\nuser: this afternoon. it does not go away\nagent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here:\nuser: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure\nagent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then:\nuser: Did that also\nagent: Let's move to DM so we can plan our next steps.\n",
        "user: i want to PORT-IN... can u plzz help me..,,\nagent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance.\nuser: done dat.. waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end... shows you much you value customer\nagent: Please allow us some time to look into this. Will update you on status shortly.\nuser: what is their to look upon,,, i want to PORT_IN,, just tell me the procedure..dats it.. or are u kinda evaluating that do we need him or not\nagent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra\n",
        "user: Hey , my book export to pdf fails with \"indesign cannot finish export\", but doesn't tell me what is the root of the pb\nagent: Hi S\u00e9bastien, do you have large images in your project? Here's an article that has some troubleshooting steps:\nuser: It has large images, but fixed by selecting \"zip\" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails !\nagent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks!\nuser: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click \"Sync\" it does nothing of course!\nagent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP.\nuser: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version.\nagent: That is strange! Here's a Typekit troubleshooting article:\n",
        "user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough\nagent: We want to look into what's going on. Do you notice this when using specific apps or features?\nuser: This time on home screen all apps disappeared,before tumblr & clock when setting alarms theres others cant remember all only since ios11\nagent: Is there anything you can do to get the phone running as expected?\nuser: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I\u2019ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display\nagent: Does restarting the phone help at all?\nuser: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears\nagent: Let's go ahead and meet in DM and we'll continue to look into this.\n",
        "user: i am currently trying to download a game and it is getting \"installation stopped\" at 87 and 99 precent, i tried everything i could find online, what do i do please help!!! !\nagent: Hi there! Is the game on disc or digital, are you using an external hard drive with the console, and is the console plugged into a power strip?\nuser: thank your for getting back to me. it's on disc, it's an internal, yes it is plugged into a power strip\nagent: Alrighty, let's unplug the power strip and plug the console directly into a wall outlet as the power strip can cause the console problems.\nuser: the problem was fixed by your online support team\nagent: Awesome! Let us know if we can assist with anything else.\nuser: my installation won't move up unless i'm watching it, what should i do now\nagent: We would leave the console be until that finishes and let us know if it does not finish up by tomorrow.\n",
        "user: Spotify keeps giving me an error saying songs aren't available over & over again. Both mobile & desktop. Its frustrating. Help\nagent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR\nuser: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!\nagent: Could you send us the model of your iPhone & the exact app version on it? You can check this in Your Library > Settings > About Spotify /LP\nuser: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515\nagent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP\nuser: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop & mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks.\nagent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP\n",
        "user: are u going to resolve the problem m facing already informed u for same if not tan reply me the worst service i got....\nagent: We are unable to check the details. Kindly share idea contact numbers and elaborate your concern to assist you better.\nuser: Ur team gv me the series no. Which already is being used for customer support nice job gud n u want me to gv u the no. Just ask sec 15 fbd k\nagent: Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code(1/2) Rgds, Darshan. where you have faced the issue to take appropriate actions. And DM us all the 5 number and your alternate number(2/3) as well to forward your concern to our respective team. (3/3) Rgds, Darshan. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\nuser: Wat you want from my side 7065692000/3000/4000/5000/6000 Getting calls from people n tey say its customer care no.\nagent: Request you to share your contact number, complete address of store so we can take further action. Rgds,Pradnya\nuser: 9899537828 Store address is sec 15 market faridabad haryana\nagent: Thank you for sharing your contact details. Please share complete address of store with pincode. Rgds,Pradnya\nuser: Idea store scf 71/72,sector 15 main market faridabad haryana 121007\nagent: We forwarded your concern to the higher authority, we will contact you soon, please bear with us some time. Rgds,Pradnya\nuser: Wat is the update for the same\nagent: We are working on this to get it resolved at the earliest. Please bear with us for some time.Rgds,Pradnya\nuser: Gv me the deadline date for the same and i am not going to pay a single amount\nagent: We have forwarded your issue to our concern team, we are looking into this and we will call you soon with an update.\nuser: Ok f9 bt tis sure i am not going to pay a single amt of bill which u generate for the mnth k coz not able to use....\nagent: We wish to inform you that we are working on your concern & we will get in touch with you shortly.\n",
        "user: Cheers, seems you've had Snes Mini stock in several times today, yet not once have I received a stock notification e-mail from you (that I set up weeks ago). :( Is someone there releasing them online 1 at a time? No point saying \"Hurry, Stock is low!\" when you do get them on, and then saying \"oh dear, no stock\" when at checkout basket....then back to product page with \"Hurry, low stock!\" again. Frustrating. ?!\nagent: Hello, I am very sorry to hear about the troubles you have received in regards to the SNES console availability. Can you please DM us your full name, email address and full home address details for your account please? Thanks - Ross.\nuser: DM sent Hi, I responded via DM as requested last night but have heard nothing back.\nagent: Hello, I have replied to your DM. Thanks - Ross. Hello, I have replied to your DM. Thanks - Ross.\n",
        "user: - any chance your chevron skirt (in black) will be back in stock soon? #imissedit\nagent: Is this the skirt you're after > it's available online now in black from sizes 10-22.\nuser: That\u2019s the one but I\u2019m a size 8. Any more likely?\nagent: We don't want you missing out on the skirt. Can you let us know which stores you're able to visit and we'll see if they have one in?\nuser: That\u2019s amazing, thank you. \ud83d\ude4c #truro is my local but I checked today. My sister is in Exeter tomorrow...\nagent: Your Sister might be lucky. This skirt is available in size 8 in Exeter, if it's a special journey please call in advance...1/2 ... > We aren't expecting any more in. We have our fingers crossed for you!\n",
        "user: Bluetooth on my iPhone 8 plus is not functioning. Running off iOS 11.0.3. Was fine two days ago.\nagent: We're here to help! What exactly is not working? What does Bluetooth not do?\nuser: It\u2019s not finding any Bluetooth devices when switched on and in range. Have tried my iPhone 6s with same devices and it\u2019s fine 6s has not had software update\nagent: Got it, thanks! Please take a look at this article, which provides help for Bluetooth issues:\nuser: Yep, I\u2019m not retarded - I am capable of using google and have exhausted these options, hence contacting you.\nagent: Awesome! Thank you for keeping updated. Could you tell us which Bluetooth device you're trying to connect to?\nuser: Mpow Magneto headphones\nagent: Thank you for letting us know. Just to confirm, your iPhone is not finding any Bluetooth devices in range. Is that correct?\nuser: The only one it can find is my car Bluetooth. It hasn\u2019t found my Mpow or Fitbit either\nagent: Do you have any other devices that are experiencing the same behavior with not being able to find your Mpow and FitBit? DM us.\n",
        "user: can we please get the contact number for Dubai office please...\nagent: We're here to help, Priya. Send us a note via so we can assist.\nuser: Can we get your dubai office number plz\nagent: Sorry for the inconvenience! At this moment, we don't offer phone support for these issues. Visit this link so our team can assist.\nuser: We are looking to talk to someone from marketing so can we have some email ID or so\nagent: Happy to help. At this time your best bet is to reach out to us at with more details regarding your inquiry, so we can assist you further.\nuser: I can email or I need to tweet on this address?\nagent: Please go here and we will take a look.\n",
        "user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote\nagent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows?\nuser: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu.\nagent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem?\nuser: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app.\nagent: Let's do some troubleshooting with you in real time here:\n",
        "user: CAN U HELP ME\nagent: Very sorry for the delay! Is the issue still happening? Did you get any error?\nuser: it didnt go away so i just had to delete some games but i really didnt wat to do it but thanks anyway even though i had 25gb free\nagent: Do you see any kind of error message or error code?\nuser: No its fine now i managed to sort it out\nagent: Feel free to tweet us any time.\n",
        "user: I\u2019m not going to make my connection from Preston to Penrith because my train from Liverpool\u2019s late. I\u2019m unsure what to do?\nagent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline\nuser: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st?\nagent: Yes, this shouldn't be an issue however speak to station staff prior to doing so\nuser: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia & having trouble with walking so helping me has been amazing \ud83d\udc4d\ud83c\udffc\nagent: Great to hear. Did you manage to connect okay?\n",
        "user: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi.\nagent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam\nuser: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra\nagent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam\nuser: please remove that Gujarati and take Marathi.\nagent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha.\nuser: I know it than y in Mumbai it says in Gujarati.\nagent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky\n",
        "user: the embedded URL does NOT activate the offer.\nagent: Hi. Which U.S. based card is this concerning? Please do not release any personal or card information.\nuser: This is for gold card members. ...the link redirects you to Exxon's station locator site versus activating the offeer.\nagent: Have you tried using a different browser?\nuser: Sure, I could do that, but happens to be the most ubiquitous these days. Would you prefer I use Opera? ... not a solution.\nagent: Pls call our Digital Assist team to look into this @ 800-297-7500, 24/7. All the best.\nuser: ..or you could just pick up the phone and dial their extension and raise the concern internally. I rid myself of this madness.\nagent: Apologies for any inconvenience. Do you have time to chat securely online?\n",
        "user: is flight AK 377 Bali to KL really canceled today? I got a text message, but the dates are confusing.\nagent: Hi Eksi , kindly provide us the booking number/pnr for us to check further - Anwar\nuser: Please let me know if you need more info. This is what I received in email too\nagent: Sorry Marina, yes the flight is cancelled. You may opt for Free Flight Change, Credit Shell or Refund. Which do you prefer? -Miza\nuser: Flight change, please. Will there be a flight tomorrow? Or later today?\nagent: You may head to to check the availability and provide us the request here, Marina. Thank you. -Miza\nuser: Are the flights canceled today? I can see there is one that departs at 1420\nagent: Oh, yes, Eksi. Do you want to be moved to that? Kindly confirm so we can forward it to the team. Thank you. -Miza\nuser: Yes please! Move to today at 1420\nagent: Hi eksi, we have forward your request to team, revised itinerary will be send via email once done, Thank You - Anwar\nuser: Thanks! Will wait for the confirmation Really appreciate your help!\nagent: Hi eksi,Your Most Welcome , Have a good day! - Anwar\n",
        "user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!!\nagent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache & cookies and try another browser? Let me know if this helps. Rach\nuser: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them?\nagent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach\nuser: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :(\nagent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here:\nuser: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then?\nagent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach\nuser: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check...\nagent: That isn't for advance fares, apologies for the confusion. Rach\n",
        "user: agent didn't let me change my flight to earlier one that was half empty bc my original flight was on time. Now stuck in NC It was so easy. Now I don't even know at what time I'll get to Chicago...\nagent: We're sorry for the frustration, Mauricio. We'll have you in ORD as soon as possible.\nuser: I would have been at home by now. The funny thing is that this flight is full so they could have easily use my seat too.. non sense Flight to ORD is now delayed, without any updates\nagent: What's your flight number? We'll take a look for you.\nuser: AA0623\nagent: We're showing you're estimated to depart at 12a. You can check the status here:\nuser: Seriously!? We will get to Chicago super late. Even more mad that agent didn't allow me to change flight in Richmond. I even offered paying\nagent: So sorry for the troubles tonight. Our crew will try to make up as much time as we can while we're in the air for an earlier landing in ORD.\nuser: We are here (super late), but no gate agents so we are trapped inside the place. Get your stuff together.\nagent: We'll get you on your way as soon as possible. We're so sorry for the delay.\n",
        "user: is on some demon shi* rn damn\nagent: Hey there! Could you tell us what's happening exactly? Keep us posted /DF\nuser: Same problems my friends have been complaining about. One of Why Don\u2019t We\u2019s song (these girls) the beat got changed and it\u2019s more high pitched now.\nagent: Got it! Could you tell us the device you're using? Keep us posted /DF\nuser: I usually use my phone. I also downloaded the song onto my Apple Music library and it sounds fine when I listen to it on there.\nagent: Got it! Can you send us the Song Link? Just tap the three dots > Share > Copy Link /DF\nuser: \nagent: Thanks! Could you give us more detail on the song's beat? Also, what phone model, operating system, and Spotify version are you using? /MT\nuser: Idk the beat is just weird. I have the iPhone 7 and I just updated it today. I also have the most recent Spotify update\nagent: We appreciate the heads-up. Just to make sure, is this issue happening on other devices? /MT\nuser: Yes it is\nagent: Thanks. We'll get this reported. Great detective work! /DF\n",
        "user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work\nagent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services?\nuser: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi\nagent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message.\nuser: Windows 10\nagent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\n",
        "user: And here I thought yesterday's ride was awful. Running late af with dangerous driver.\nagent: Please report this to our Critical Response Line by clicking the \"Call Me\" button and entering your number at\nuser: Is there a way to submit this electronically? I prefer to file my complaint in writing.\nagent: Please feel free to send this through our Help Center ticket request form at This will be sent directly to the appropriate Support Team.\nuser: Is that a \"no\"? Because your response does not answer my question.\nagent: You can submit an email to our Support Team at\n",
        "user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases & trip hazard in front of emergency exit. Will only fly to Orlando now!\nagent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention.\nuser: BA2037 10/11/2017 & BA2036 24/11/2017\nagent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement.\nuser: I look forward to the relevant managers response.\nagent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only.\nuser: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ?\nagent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen.\n",
        "user: It\u2019s been long time since my last tweet let\u2019s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn\u2019t protect my personal data to be preserved\nagent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue.\nuser: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated\nagent: DM us using the link below, so that we can look further into this with you.\nuser: I\u2019ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/\nagent: Let us take a closer look at this for you. Join us in DM:\n",
        "user: Very concerned that this product can be sold to children,it is an aerosol can that has no age restriction in its purchase\ud83d\ude33 It is an accident waiting to happen!! As it almost did today,a group of silly kids purchased this from our local shop,please look in to this\nagent: Hi Debbie. I'm sorry. I understand your concerns. Can you DM me which store you saw this in and what time at so I can investigate? TY Alisha\nuser: Thankyou for your reply,this spray was purchased from Tesco express store Holm Way,Southwold Bicester between 3/4pm today\ud83d\ude14 I have checked with the store and there is no prompt or age restriction connected to this item which I find pretty shocking :(\nagent: Hi there Debbie, I can totally see your concern. Can you DM us your full name & address so we can get this issue logged and reviewed? James\nuser: I have messaged you James\nagent: Hi Debbie. I have responded to your DM. :) - Alisha.\n",
        "user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20.\nagent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan\nuser: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture?\nagent: What type of Season Pass do you have please, Emily? - Jordan\nuser: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends & am often delayed on my way home.\nagent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan\n",
        "user: #azTechHelp \u00bf Como configuro una VPNGateway entre una red virtual de Azure y una red local personal?\nagent: Just checking, do the details on help in any way? If not, let 1  us know and we can look at this in more details, if needed. 2\nuser: en mi red virtual de azure tengo la subred \"default\" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual.\nagent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link?\nuser: Is this the right link? Can you see my question with the title \"How to configure VPN Gateway in my virtual net of\" ?\nagent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum.  Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns?\n",
        "user: do you all realize by outsourcing your call centers and messing with drivers pay it makes you look like you dont care for drivers like me!\nagent: We're so sorry about that! Can you please send us a DM with your email address and additional details so we can assist?\nuser: Your going to give me the same excuse the call center has! You all dont care Im thinking of not being an uber driver no more!\nagent: We're so sorry about that! Please confirm your email address or phone number so we can further assist.\nuser: 6174649622 just give me my money that i worked for and so i can finish getting that ouke oder out my car for the sake of my children that i have to drive to school and etc and my elderly nieghbors i drive to appointments and etc. I need my $$ today not later! You all dont care instant pay should be instant pay not owe let me declime his money transfer and make him wait and hope he fogets about it so we as uber can screw him as a driver *oh* I believe uber is trying to keep my pay and claim its being sent to my account and its really not i got 2 kids and i just found a few minutes ago from my wife i got a 3rd child on the way!\nagent: It seems a member of our team has reached out to you. Please check your email and follow up with them there.\n",
        "user: I can\u2019t download any workouts on the app. Help!\nagent: We are here for you, Angeline. Do you receive a specific error message during the download of a workout? If so, could you please send us a screenshot of it?\nuser: \nagent: Here to help. Have you tried downloading the workouts via WiFi?\nuser: Yes, I have. Doesn\u2019t work, either.\nagent: What device, OS, and version of the NTC app are you using?\nuser: iPhone 7 iOS 11.0.3 NTC 5.7.0\nagent: Just to clarify, are you able to update to iOS 11.1?\n",
        "user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets\nagent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here > 1/2  2/2\nuser: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation\nagent: The aim for this is 2020.\nuser: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services?\nagent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities  2/2\n",
        "user: Where do I write to address a customer service issue to higher management?\nagent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information.  Hi I never heard back from you. Let me know if I can assist. All the best.\nuser: It was the Delta sky miles card.\nagent: Good Morning. What is this concerning and I may be able to help?\nuser: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help.\nagent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience.\n",
        "user: Fuck\nagent: Where did you try ordering your device? Did you try ordering online? -KY\nuser: Noooo I went to the store to buy it. I wanted it today! !\nagent: Have you tried another store near by? -KY\nuser: They said there\u2019s no apple watches available in the state. He said shipping times are 2 weeks - Month.\nagent: Hi there. Please send us a Direct Message, so that we can further assist you. --RB Hey, we saw your post in regards to getting the Apple watches. You also have the option of contacting stores near you to see (1/2) if they have the Watch available. You can find the stores nearest to you in the link provided: SR (2/2) Hey was u able to get in contact with the store nearest to ur location regarding the apple watch? Plz let us no Resolution Supervisor --KR\nuser: No apple watches available.\nagent: Hey you do have the option to order the apple watch online or via our telesales department. Resolution Supervisor --KR\n",
        "user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats?\nagent: Hi Alice. I can book these for you. What journey are you making please? Rach\nuser: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you!\nagent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil.\nuser: Just me\nagent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach\nuser: That's right, thanks so much! Do I need to let you know contact details etc?\nagent: No problem Alice! No this won't be needed. All booked for you:\n",
        "user: \nagent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean\nuser: Ok\nagent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item....\nuser: This is the item\nagent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC\nuser: It's still is so what's the problem how about customer satisfaction\nagent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to...\nuser: \nagent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean\nuser: It is still in the same package so where do I go from here doi get a refund\nagent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley\n",
        "user: I need help\nagent: Help is here! What trouble are you having with your service?\nuser: Ight look so my moms left our account and it\u2019s just me on there. She didn\u2019t make me an account owner tho so I can see my bill detail Or do other stuff, I wanna be able to do. You feel? *can\u2019t my b\nagent: We would need to get the account moved over into your name to be able to do that inless you have the log in info from your mother.\nuser: I do not. I do have the last four to her SSN if that\u2019ll help? I know I needed that when I went into a Verizon store before. Lol\nagent: Let's discuss this in further detail. Please follow and DM us at your convenience.\n",
        "user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1\nagent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number?\nuser: Can you call me on the phone? I can\u2019t send you a DM, you have to DM me. It only gives me the option to reply.\nagent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon.\n",
        "user: your network has started again in my area oooo... Seems it's time to get rid of your sim card.. I didn't have service since yesterday morning\nagent: Sincere apologies. kindly provide your number, device type, exact location with landmark, error message, signal you can see and alternate number. AP\nuser: 07051250777, Infinix Hot3, Alagbado AIT side, no signal at all, 08093955968\nagent: We apologize for the inconvenience, our engineers are working on the issue.Kindly bear with us. Thank you.AP\nuser: Make it snappy got loads of things to do\nagent: Okay . Thank you. AP\nuser: It's not working yet.. Sincerely it's annoying n am fed up.. Chaiiii\nagent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. FA\nuser: That's not true because till now the service didn't brink at all\nagent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. AP\nuser: Now working.. It shouldn't go off again ooo\nagent: Thank you for the feed back.EE\n",
        "user: have become too big and now too sleazy! Buyer beware if you purchase on eBay these days, sleazy sellers, no response from seller or eBay forget eBay use Amazon or Lazado eBay cannot be trusted!! !#sleazy#ripoff#noresponse# shopelsewhere#cannotbetrusted\nagent: Not what we like to hear as we'd hate losing you! Most of our sellers have high standards of selling and we offer protection if having issues with a transaction. Check for details.If you have a situation you need help with, DM us with details\nuser: You guys are not interested I have left multiple msgs no response response seems you only care about money and not buyers\nagent: We\u2019re definitely interested but I don\u2019t see where you\u2019ve DM\u2019d us. I\u2019m not sure where you\u2019re sending messages currently but if you DM us detailed info, we\u2019ll help in any way possible.\nuser: Despite me telling you I paid for item and seller told me now cannot send for 2 or 3 months and did not respond to 8 emails I sent them, your sick response was if you do not hear back in 30 days let us know #sick#stupid#pissedoff\nagent: You have 30-days from the latest estimated delivery date to file a claim. If there is no est. delivery dates for some reason, then you have to give the seller 30-days from payment before you can open a claim:\nuser: do not use eBay as they no longer provide support and now using sleazy sellers who take your money and don\u2019t deliver items#sleazy#useothersites#nolongercare#useotherbuyingoptions#stealyiurmoney#nosupport uroller1950 is my account check out my bicycle purchase, but I doubt you care enough to check it out I would suggest that if seller ignores my 8 plus emails he has no interest in sending bike or returning money#getyouracttogether\nagent: As I mentioned previously, the seller has until the latest est. delivery date to get you the item. If you don\u2019t receive it, you have 30-days to open a claim for a refund.  I\u2019d be happy to look into this if you DM the following registered info along with the item number: full name, email address, and zip/post code. We can\u2019t share account specifics publically on a third party site like this (privacy and safety concerns).  We recommend sellers reply to messages they receive but it isn\u2019t required. Again, if they don\u2019t get you the item by the latest estimated delivery date, you can pursue a refund from them.\nuser: That\u2019s your response, go back to the bank and count your money, I\u2019m sure it\u2019s safe, unlike your consumers!\nagent: Your money is safe and we have you fully covered by eBay Money Back Guarantee. Typically, we give the seller until the estimated delivery date to see if it arrives. As  mentioned, our team here on Twitter is happy to take a look via DM, if you'd like.\n",
        "user: that\u2019s a very short sale \ud83d\ude1e\nagent: Hello, i do apologise our prices are subject to change, as stated in our terms and conditions. - Emily\nuser: Indeed, but to get a email at 9pm when the store is closed saying it\u2019s on only to change the price by 9am? How was I meant to buy it?\nagent: Hi, can I take the catalogue number for the drone, so I can advise you better - Carl\nuser: Hi,634/9772. At 9:20/30 last night I got a notification you had a tech sale, this drone was included at \u00a3349, by this morning it\u2019s \u00a3499.\nagent: Hi, sorry you got the notification late, the sale was on for 3 days. (1/2) (2/2) In the future, you can reverse the product for the next day and we honour the price, or you could have purchased it online - Carl\n",
        "user: is there a reason why ALL my endurance drills this week are 45 minutes? \ud83d\ude16\nagent: We can take this one. Is this your first week of your Training plan?\nuser: Nope. Week 2.\nagent: Did you adapt your plan on Sunday?\nuser: How do I do that?\nagent: Just to clarify, did you perform all the workouts in the previous week?\nuser: All except the benchmark \u2639\ufe0f\nagent: Please perform this week and keep up in the loop if your next week looks the same.\n",
        "user: I\u2019m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?\nagent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis\nuser: Would you be able to give me the platform information?\nagent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis\nuser: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn\u2019t be held for 2mins.\nagent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh\nuser: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.\nagent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh\n",
        "user: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down\nagent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3\nuser: Something with some thought put into it, that acknowledges the annoyance & inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total & utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they\u2019ve had to change out of their pjs at 10.30pm to go & do the grocery shopping after a long day working & looking after family\nagent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2\n",
        "user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions:\nagent: Hi Andr\u00e9. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do.\nuser: I will send it when i'm back from thanksgiving diner. Happy thanksgiving\nagent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information.\nuser: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3)\nagent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations.\n",
        "user: I don't know what have done to their website, but it's crawling and crashing on my machine with 16 cores and 24 GB RAM. So the problem appears to be that Firefox is running at 100% CPU for the website tab. This is suboptimal.\nagent: Hi Iain, I would like to log your feedback for our IT team, could you please DM your full name, address and postcode? Thanks - Dani\nuser: Nice try, but you won't be stealing my identity today. Using FF 52.4.0 (64bit/Linux) and here's my stats with only Tesco groceries open:\nagent: Hi Iain, I'm afraid without those details we couldn't log your feedback. - Peter\nuser: Have you considered that your feedback logging mechanism is broken? The problem is in the website, not in me.\nagent: Hi Iain, we are aware of some issues with our website that we are currently working on. I've logged your feedback anonymously. Thanks - Emma\nuser: Thanks. There's probably a middle ground between full name, address and postcode and complete anonymity, but this will do. If it is helpful to your website team, I'm happy to try things out. Contact details at\nagent: Hi Iain, without completing data protection, we're unable to log this against your account or check for account errors. TY - Kelly.\n",
        "user: I would like to follow up the complaint I submitted with reference number 00547801. Thank you\nagent: Hi Mini, please accept our sincerest apologize for the inconvenience caused. We have make sure the meals >> >> had already reserved earlier but ended up with nothing. We will forwarded your case to our relevant team to>> >> follow up and check what was going on. Your patience is highly appreciated and sorry once again. -Jimy\nuser: Thank you The complaint also included the preferred seat that was already paid for but was given another seat number upon check-in.\nagent: Yes, we will be investigating on that too, Mini. You'll be responded accordingly via Email once done. Thank you. -Miza\n",
        "user: Flight #4354 has been delayed since this morning......I am missing events and jobs. Get me on now, please\nagent: We're so sorry for your frustration, LoLo. Our Agents at the airport will get you in the skies just as soon as possible; hang in there.\nuser: I\u2019ve been \u201changing in there\u201d since 7am. They keep putting me on standby over, and over, and over, and over again. My patience is running low I\u2019m still hanging in there....... please help me out..... managers, supervisors and gate employees aren\u2019t helping!\nagent: You are put on \"priority standby\" status in these situations, and we'll work to reaccommodate ASAP. So sorry for the trouble today.\nuser: How can I be put on that list? Do I give you my info?\nagent: The Agents will automatically do this for you, LoLo.\nuser: This is my 5th stand by flight....I haven\u2019t been priority at any of these flights. I\u2019m on stand by again for my 10:10 flight.\nagent: We assure you that you are being given a priority, LoLo. We just have to work with everyone else awaiting accommodation as well.\n",
        "user: 4. charged my husband and I double to check bags @ gate. Told we agreed to this \u201clike 7 times\u201d when we booked. #aircomplaints\nagent: The Basic Economy rules are listed under the blue hyper link with the I to the left of it with the circle around it and next to select.\nuser: Is this in your imagination? Or is it in teeny tiny print that we shouldn\u2019t have missed? Never heard of Group 9 being the one group who can\u2019t use overhead bins.\nagent: Prior to selecting the flight, Basic Economy is stated in blue next to the time and a large pop up box comes up with all the details.\nuser: No info for carry-on... well not until customers are surprised at the gate! Would like $100 back please. #aircomplaints\nagent: The details are made available prior to selecting your flights. Please continue working with Expedia for more info.\n",
        "user: how do I make a complaint? You lot are shit\nagent: Could you please DM us with more information with regards to your complaint. - Zeeshan\nuser: Can u reply?\nagent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ\nuser: Gonna reply?\nagent: Hiya I am just wondering if you saw my response? Thanks - LJ\n",
        "user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x\nagent: Hey, can you please send us a DM so we can further assist you? -AL\nuser: dm'ed but no response\nagent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL\nuser: its been a while. also i did direct message u like u asked\nagent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL\nuser: I\u2019ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I\u2019m still having reception issues\nagent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA\nuser: Nope\nagent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA\nuser: Yes. I also had to get a new phone last week\nagent: Please message me in the direct message so I can better assist. -OA\n",
        "user: not sure if iOS bug or specifically relating to the X but when I\u2019m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it\nagent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK\nuser: iOS 11.2, Spotify version 8.4.25.906\nagent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF\nuser: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it\u2019s playing and the time goes on with no music playing and won\u2019t let me pause it\nagent: Best thing to try here is a reinstall. Just follow the steps at\nuser: This doesn\u2019t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music>accept a call>end call>music should resume playing and allow you to pause it\nagent: Can you DM us your account's username or email address? We'll check things backstage /MU\n",
        "user: How I\u2019m paying for you raised my fees and took away the one channel my mom actually watches?! My contract almost up too... #bye\nagent: We don't want to see you go. What channel are you referring to? Let us know, we want to help.\nuser: I received the information as to why the channel was removed but you increase my bill now I\u2019m paying $250 no thank you\nagent: Did your contract expire?\nuser: It\u2019s about to\nagent: Have you spoken to anyone on this issue?\nuser: No\nagent: Understood, are you authorized on the account by chance?\nuser: Yes I am\nagent: Great! Our billing office is currently closed, however we can create you a link to use for the morning is that ok?\nuser: Sure thank you for your help\nagent: Here you are, see you in the morning!\n",
        "user: now delayed 1 1/2 hours! You need new equipment. This is really messing up my schedule in Orlando. #782\nagent: Truly sorry to hear about your experience. Your safety is our top priority. I know our crew is working hard. -Kimball\nuser: Now it says 10:56am. That's 3 1/2 hours. Totally unacceptable. I appreciate the safety piece. But get new equipment.\nagent: We are very sorry. And, the new departure time is 956am. Our customer advocacy team will reach out to guest w/compensation. ~Angel\nuser: What is Alaska air going to do? This was to be my gold 75k trip for this year.... 5th late flight last 3 months. 4 have been mechanical.\nagent: As I mentioned, you'll hear from our customer advocacy team. Safety is always our top priority & we'll never compromise this. ~Angel\nuser: Thank you after 3 1/2 hour delay to stop boarding while TSA uses sniffer dogs is poor timing.\nagent: Darn! We understand that's frustrating. We'll have you on your way as soon as we can. ~Angel\n",
        "user: do the new updates have macOS High Sierra support?\nagent: Please let us know the product that you are using.\nuser: Photoshop CC\nagent: Please check the document here . Thanks\nuser: Doesn\u2019t answer my question. Does the new PS CC 2018 released yesterday support macOS High Sierra?\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.\nuser: Thanks\nagent: Hi Ian, Yes it does, please refer the system requirements: Thanks.\n",
        "user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.\nagent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?\nuser: 2016. And Windows 10. Which was preinstalled on the machine.\nagent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:\nuser: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date.\nagent: Let's get that resolved. You may check this article that may help you repair an Office application:\nuser: Thank you! This helped. Okay it\u2019s hanging up again, but this happens, sadly, with heavily edited documents!\nagent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you\u2019ve encountered:\nuser: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.\nagent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\nuser: I had to delete Malwarebytes. I couldn\u2019t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren\u2019t Microsoft and Microsoft tells me to go back to Office. It\u2019s a project. For Monday. 2/\nagent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.\n",
        "user: when you charge \u00a31.65 for three onions I don't expect them to look like this RIDICULOUS \ud83d\ude37\ud83d\ude37\nagent: I'm really sorry, Kera. Can you send us the barcode number please? Which store did you buy them from?\nuser: They were in a pack we have a veg box so throw packaging out we bought them from thornhill Excalibur drive!\nagent: Thanks Kera. Can you identify them from here please:\nuser: It's the second one where there is three onions in a netting bag!\nagent: Thanks, could you DM me on the below link your Nectar card number please? Mariya\nuser: We don't have a nectar card as we only recently moved to this area and didn't shop at sainsbhry previously :)\nagent: That's alright Kera, if you DM your full address using the below link I'll send a gift card out instead. Steven\n",
        "user: my WiFi some shit\nagent: Oh no, what issue are you having with Wifi? Let us know, we are here to help.\nuser: My shit be crashing atleast 20 times a day soooooooooooo\nagent: What is crashing? Does the internet light on the router ever go red when you have issues?\nuser: Oh yes. I see that red light at least 20 times a day. Or it\u2019ll be blinking forever\nagent: What lights do you see right now on the router?\nuser: I see a world light, and I see a WiFi light. They are both white, but it\u2019ll most likely crash within the next 20 mins like it always does\nagent: Do the lights change on the router when you notice a loss of connection?\n",
        "user: our conductor David on the Taunton to Bristol line now is very jolly. Bless him.\nagent: Hi there. Really glad to hear this :) Which service are you on please? - Josh\nuser: I'm on the 14.10 from Taunton to highbridge now. He stamped our tickets and very polite as are all the staff. Great to travel with GWR:)\nagent: Thanks for the kind words. Have a great rest of your day - Josh\nuser: He's a star! he described Bridgwater as breath takingly beautiful which of course its not but he made everyone in our carriage smile!! ! I'm on a side seat by door so I could see everyone smile. He's fantastic conductor and staff like this do you proud.\nagent: Smashing! Thank you very much for sharing. I've just been in contact with his Manager to let them know about your praise. - Jordan\n",
        "user: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but \"the business was closed\"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible.\nagent: I'm sorry for the experience you went through. Can you DM me your tracking number please?\n",
        "user: express in Brackley not taking old \u00a31 coins today. Still legal tender until midnight so why are you not accepting them?\nagent: Hi Ian, oh dear! Was this at the Self Service or Manned Checkout? Ty - James\nuser: Hi James, it was at the manned checkout and had happened to my daughter last week in Banbury too.\nagent: Hi Ian. I'm sorry to hear this! I get how inconvenient it is, as I'd be feeling the same. 1/3 We are actually accepting the old \u00a31 for an extra week until the 22nd of October. 2/3 I have informed them of this and now they are fully aware, so you shouldn't have a problem with this again. Thanks - Calum 3/3\nuser: I thought that Tesco were extending the date which is why I found it odd. Thanks Calum.\nagent: Hi Ian, so yeah it is strange but now that the store have been informed there shouldn't be any more of these issues occurring.Thanks James.\n",
        "user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it?\nagent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further.\nuser: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button!\nagent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store > Menu > Downloads and updates > Get updates. Refer to this link for more info:\nuser: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start.\nagent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here:\nuser: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team.\nagent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link:\nuser: Why? This is clearly a bug, not a support issue.\nagent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter.\n",
        "user: 3rd time I chatted for help in 13 days. 0 help online chatters just tell me to update; again &again & again. Never works\nagent: Help is here, Matthew! Have you tried to install the update manually? If not, please refer to this link:\nuser: I finally found some to help me. There was corrupted files or something... Fine now. I don't hate you guys anymore\nagent: We're Glad that everything is doing good now. Don\u2019t hesitate to tweet us whenever you need help. Have a good one!\nuser: Next day same problem. We even went change the updater from automatic to manual yesterday. Found it set to manual, disabled it after update At my wit's end here. I can't even do my work anymore. Trys to update again and again and again\nagent: To get this update error sorted out let\u2019s use Windows Recovery Environment here:\nuser: They got it... I think haha Main probable is I bought the pc 3 years ago, but it was on a shelf probably for 2 before that. Haha Nope this morning it says \"restoring previous version of Windows\" for two hours... I'm super considering ditching you guys\nagent: In that case, we suggest performing an automatic repair. See Vanessa Sohtun's post here: Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\n",
        "user: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability\nagent: How do you mean sorry, Amalia?\nuser: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy.\nagent: Do you have a screenshot of this at all?\nuser: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money?\nagent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further:\nuser: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware\nagent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back\n",
        "user: hi I'm add 100 $ dollars on my account its amarican id and i have a Saudi Arabia game but I don't get the poynts ...?\nagent: The region of your game and your Acount must match with the region of your DLC or in game currency, so you can use it properly.\nuser: Ok but if i get fifa18 usa thane i will get the points ?\nagent: That is correct, if the region of the game is the same as the region in your account then the DLC will work.\nuser: Ok \ud83d\udc4c\ud83c\udffb thank you for your support I will get fifa usa \ud83c\uddfa\ud83c\uddf8 and i will tray that\nagent: Anytime!\nuser: Hi \ud83d\udc4b\ud83c\udffb i'm get fifa America but i dont have the point ? They say ( there is no content it might not be for sale yet , or might no linger be for sale. ) can you help me please\nagent: For further assistance please follow us and send us a Direct Message, we look forward to your reply.\n",
        "user: How long is the typography fix going to take? It is making PS unusable, even the fix of using the properties panel does not work. Having a nightmare with this.\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks\nuser: That is not going to help! You did that last time and it was no use whatsoever.\nagent: Hi Damian, We have released Photoshop CC 19.0.1 that should fix this issue. Please update Photoshop from the Creative Cloud desktop app and let us know if that helps. Thanks,\nuser: I have opened Creative Cloud but there is no update! Do you have a link?\nagent: Which version of Photoshop are you on now? Can you click the gear icon at top right > Check for App Updates? If that doesn't work, you can try reinstalling:\nuser: I am on 19.0 I have checked for updates. But there is none available. I dont want to uninstall as I have it setup perfectly. This is a bit frustrating. So first PS is not working as it used to work. Now your pointing me to a page that tells me to uninstall and reinstall when I already know how to do that. I just want the update. Update just landed! Will check it out. Thanks It appears to be working just fine now.\nagent: Hi Damian, when you're in the creative cloud application click on the 3 dots on top left corner and choose \"Check for Updates\" then update should appear.\n",
        "user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age \u2639\ufe0f This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help\nagent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ...\nuser: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this \"quality\" of internet. That's saddening.\nagent: To clarify you are connecting to the wifi that is being provided by your college?\nuser: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. \ud83d\ude36 They claim they've gotten a... ... better plan, but the quality keeps dropping.\nagent: Is this in some sort of student housing?\nuser: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users.\nagent: I would suggest having someone from the school reach out to us so that we can look into this.\n",
        "user: . used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore??\nagent: Hi Amy, is there any chance that this is the product you're looking for: Thanks, Calum\nuser: No it was an orange box with a foil bag of chocolate orange segments! Like this\nagent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura\nuser: Oh that's OK, I'm OK that's fine... \ud83d\ude2d\nagent: Sorry about that, Amy! Have a good day - Laura :)\nuser: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true???\nagent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :).\nuser: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping!\nagent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter\n",
        "user: any stats on how many people have required stitches after having to resort to using a knife to remove the tab from your 4 pint milk cartons? #fortknox\nagent: Hi there, I don't think we have those stats at the moment. Sorry Chris. Could you send me a pic of the barcode please? Robbie\nuser: I see my attempt at humour has failed! It is virtually impossible to remove the tab from your 4 pint containers of milk without resorting to using a sharp implement. A frail elderly person would have great difficulty. Shame on #sainsburys\nagent: I do apologise Chris. Can you send us the photo of the barcode? Thanks, Gabby\nuser: \nagent: Thank you Chris, I tried to give some humour back but it didn't work. Sorry. Which store do you usually shop in? Robbie\nuser: \ud83d\ude00\ud83d\ude00 Rustington is our usual store\nagent: Thanks, if you DM us your Nectar card number using the link, we'll get this logged and pop on some points so you're not out of pocket. Faiza\n",
        "user: your online store no stock directs me to \"check my local store stock\" which I do, loads of stock but double the price?\nagent: Hi Neil, our website and store are different parts of the business and the prices are different between the two. 1/2 I do apologise for the disappointment as it's not the outcome that you were looking for. I hope you find what you need. Thanks - Rishma 2/2\nuser: if your online and stores are separate business why doesn't your online store also invite you to check stock in competitors stores? same business, promotion manipulation to create footfall and inconsequential additional purchases in stores. which I believe you have acknowledged by re pricing the online price (\u00a325) to match the store (\u00a350) after receiving this message\nagent: I will need your full name, address and email address. Thanks Calum 3/3 Could you please DM some details and I can get this query logged in and hopefully get an answer back to you as quickly as possible? 2/3 Hi Neil. I'm sorry for all this inconvenience and understand how annoying this must be for you. 1/3\n",
        "user: This is how you do marketing? Add people in bulk to WhatsApp group #idea4g\nagent: Apologies for the inconvience caused to you. Request you to provide your contact details to assist you better.Rgds,Arti\nuser: You can ask Swati, her number s visible in above pic\nagent: Would like to inform you that we need to forward this issue to higher authorities for that need any of your contact details[1/2] Witout your contact details we are unable to ressolve this issue. Please provide your contact number for furhter assistance. [2/2]\nuser: I am not your customer, you are spamming me. If you care, take action at your end. Stop asking unrelated information. #spammer\nagent: We will look into your concern asap. Please DM us your contact nos. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n",
        "user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice\nagent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT\nuser: Why is flight 5357 delayed?! New gate agent at 15 doesn\u2019t know. #customerservice\nagent: My info is showing the delay is due to an aircraft mechanical problem. *TMT\nuser: Gate agent says plane is being transported here. App data is not up to date. #customerservice\nagent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST\nuser: 5357\nagent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST\nuser: Flight delayed because crew timed out. Please advise!\nagent: Correct. *AST\n",
        "user: New train. No buffet equals crap service\nagent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat.\nuser: 1055 from Cardiff and no sign of at seat service.\nagent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan\nuser: So I no longer decide when I\u2019m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice.\nagent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan\nuser: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service.\nagent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan\n",
        "user: Stupid service from your side not gona use it any more #saynotoamazon\nagent: That's quite a comment! We'd like to look into it. Could you please let us know what went wrong?\nuser: your executive just replied that they can help me till 17th of nov, but that is a gift whose bday is on 16th i can't wait till that, time and he was just not understanding the issue #saynottoamazon.in\nagent: I understand that you are concerned about the order delivery. Please be advised that our products are shipped on time so they can reach you by the estimated delivery date. Could you please confirm if we have missed the mentioned time frame?\nuser: yes , the product is showing me delivered yesterday in my order list but it has not been delivered till today and then too I am advised to wait till 17th\nagent: Kindly share your details here: and we'll get it checked right away.\nuser: that's fine i already told the executive that i dont want refund nor the product now, i just got bad service as a product thats fine, I assure you that you lost some 10 customers today The kind of service i received from e-commerce giant was quite surprising, i and some more users will just quit it for that reason. #sayNoToAmazon\nagent: I've noted your comments and have forwarded your feedback internally so that they are aware of this issue. Every report they receive will be investigated and appropriate action will be taken.\n",
        "user: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed\nagent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight.\nuser: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via D\u00fcsseldorf\nagent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you.\nuser: And now we've arrived, 6 hours late without our luggage. Wonderful!\nagent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2)\nuser: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up.\nagent: So sorry for the inconvenience, Paul.\n",
        "user: when r the longer trains coming to E\u2019field?service has been abysmal since u took over&is impacting on our family life with a baby\nagent: Hi Katy, longer trains will be introduced in December when the upgrade has been completed.\nuser: Will this be all trains? Is there an actual date? It\u2019s all a bit vague. Fed up of the problems. No one replied to my question last week, do you have a date for the 10 car trains coming to Earlsfield in December? How many trains will be ten car? Thanks\nagent: Hi Katy, we will be running more 10 car trains from the change of timetable on 10th December. I don't have specific figures for how many will be 10 car I'm afraid.\nuser: Ok thanks but where can we find out which will be 10 car and what times? Thanks\nagent: Hi Katy, I'm not aware that a list has been provided as of yet.\n",
        "user: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded\nagent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL\nuser: iPhone 7 Plus, running 11.0.2. currently the log in screen just says \"Log In\" at the top, and the running intro video loop\nagent: Could you send a screenshot of how exactly it appears from your end? /JL\nuser: It takes ~5 minutes between pressing \u201cLog In\u201d and getting to that screen. Then it holds there, with the video looping. Reinstalled twice\nagent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL\nuser: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again.\nagent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL\nuser: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit \"Log In\"... ...after that: I had to hit \"back\" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal\nagent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL\nuser: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app\nagent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL\n",
        "user: really enjoyed travelling to a different town to collect my reservation only to be told it was cancelled without letting me know\nagent: Hi Paul i am sorry about this, you should have received some information to let you no that it had been cancelled.\nuser: Would have saved time off work and travel. Annoying as stock in but was waiting to be sent to another shop so couldnt have it\nagent: I totally agree with you paul. -Chantelle\nuser: Thanks chantelle. Why was it not possible to arrange home delivery or to order item in considering what had happened. Any ideas?\nagent: Hi Paul, are unable to transfer stock unfortunately. So if this is out of stock then you would not be able to order this. - Scott\nuser: They physically had the item in the store. Not to forget i had a reservation\nagent: Hi Paul, Please provide your reservation number and I will look into the issue.-Lesley\nuser: 009914\nagent: Can you advise what the item was that was cancelled? -Lesley\nuser: Armani watch. Thx\nagent: I have called the store and I can advise that your order was cancelled automatically by the warehouse in regards to a stock issue. Sorry you were not notified about the cancellation. -Lesley\n",
        "user: #azTechHelp Hi, I created an app to use for single sign-on to a mediawiki site, internal tenant users can successfully log on, but so can external, for example outside users that we share a sharepoint site with, how to disallow external users?\nagent: We\u2019re looking into your question and will have an update for you shortly.  We found some documentation that we think may help with this:\nuser: thanks for a quick reply, I found that one already, unfortunately it simply disables login for ALL users\nagent: No problem. Have you seen this information:\nuser: I can see that this is a premium (paid) feature that we currently do not subscribe to, how is the number of users calculated for pricing? If for example it is users that exist in our Azure Active Directory, then this will be far too expensive\nagent: We recommend filing a free billing support case here: Feel free to keep us updated. Were you able to create a billing support case?\n",
        "user: please rethink the placement of as they are not actually gluten free!! Very misleading and potentially dangerous Quinoa chips say on the back they contain wheat! Shouldn\u2019t be with the vast array of gluten free options.. lactose free tho!\nagent: Hello Laura, I am very sorry to learn that the snacks which aren't gluten free are placed on the free from shelf. 1/3 I do understand your frustration as I am intolerant to gluten myself and it can make us very sick.2/2 Could you please confirm which store you have seen this and I will speak to them? TY - Eve 3/3\nuser: Exeter Tesco Metro, thank you! I spoke to one member of staff as feedback, who told a colleague who simply said \u2018it\u2019s vegan\u2019 Right..? Thanks\nagent: Hi Laura. Thank you for bringing this to our attention. I have alerted the store and they are moving them right now. Thanks Megan\n",
        "user: did you greedy pigs meet an agreement yet? You seem to think we\u2019re kidding when we say we\u2019ll switch to\nagent: Spectrum is currently working with Viacom to continue providing its channels. Be assured that Spectrum is commit...\nuser: Be assured spectrum is committed to filling our pockets and giving customers the shittiest service ever? Was that the rest of the tweet?\nagent: Sorry, I can break up the tweet. \"Spectrum is currently working with Viacom to continue providing its channels. -cont... Be assured that Spectrum is committed to holding down the cost of your cable service and reaching an agreement that is -cont... fair for our customers. Our intention is to continue to provide Viacom programming. We appreciate your patience as we work -cont... to resolve this issue on your behalf. For additional information you can visit\n",
        "user: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place.\nagent: If the order hasn't entered the shipping process then you can edit the address\nuser: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate.\nagent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ?\nuser: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes.\nagent: Ah okay- Has the order been marked as shipped?\nuser: I am not sure... It says edit order, but it won't let me cuz it's 3rd party.\nagent: Please allow the seller a bit longer to respond.\n",
        "user: reception and customer service lack but they do offer some pretty cool benefits. They don\u2019t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they\u2019re pretty cool! And let\u2019s not forget that I can\u2019t talk on the phone and browse the web or use any apps unless I\u2019m on WiFi but I could in 2012..... #stilldisappointed I don\u2019t understand the regression\nagent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy\u25e6J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO\nuser: I love how you completely ignored the statement about your terrible customer service and reception.\nagent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO\n",
        "user: I have been listening to Kendrick Lamar\u2019s damn album but every time I use my skips it kicks me out and won\u2019t let me listen\nagent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM\nuser: I\u2019m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors\nagent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM\nuser: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it\nagent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots > Share > Copy Link /YM\nuser: Yes it doing it for everything.\nagent: Can you DM us your account's username or email address? We'll check things out backstage /YM\n",
        "user: If you ever used check your accounts. They charged me for months after I canceled my account and refuse to return the money. It's sad because I was a fan of their service, but after calling for MONTHS, I was continually lied to and ignored and now I am out $$, too.\nagent: Melissa, we're sad to hear you've left but the team is always here to assist. DM us and let's see why you're still being charged. *JamieK\nuser: So AVOID I called many times and talked to many people, but in the end they stole from me after THEIR mistake.\nagent: Melissa we would never want to leave that impression. What's going on? Send us a DM with more info so our Help team may assist. *JasmineS\nuser: I DM'd, but I'm assuming you won't be able to be help me because no one has helped me yet, even though I was a loyal customer for yrs.\nagent: Hey Melissa! We work hard for you here at T-Force to find you a solution, meet us in DM! *CameronMadore\nuser: Update on my situation. Took 2 days, 2 communication platforms, and talking to 20 different people, but someone finally listened. I've finally been reimbursed! I also recommend anyone w/similar billing issues contact via Twitter. Calling was useless for me.\nagent: Glad to hear that, Melissa! T-Force is always here for you and we are only a DM away if needed! :) *KyleSaragosa\n",
        "user: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this?\nagent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks  2/2\nuser: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists.\nagent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks  2/2\nuser: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again\nagent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks\nuser: I tried using mobile data just like you asked me just now but it's still happening. Help me \ud83d\ude22 It's Samsung s6 edge anyway.\nagent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know  2/2\nuser: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks\nagent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks\n",
        "user: I am a corporate user group customer in idea & want to port in my numbers in vodafone. But every time idea reject application. They are not explaining what the problem is? Help me\nagent: We are sorry to see you go. Please let us know your reason to port out of Idea network and also your number so we can assist you further.\nuser: Please call on 9045416863 so that i can give you info.\nagent: Sorry for the trouble caused. As checked the number shared by you is inactive. Kindly share with us your concern & alternate number to assist better.\nuser: Please call on alternate numbers to know more about the details\nagent: Thank you for sharing your contact details. We will get back to you at the earliest. Regards,Pradnya As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali we understand your concern has been discussed and communicated. Regards, Dinesh.\n",
        "user: Hi team, need your help changing a flight. Instead of HKG > BKI return it now needs to be MEL > BKI > HKG. Can you help?\nagent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya\nuser: Am I able to keep the BKI > HKG leg of the journey and cancel the HKG > BKI flight?\nagent: Hi, kindly provide us with your booking number. We will get it checked - Ed\nuser: Thanks Ed. It\u2019s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is.\nagent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya\nuser: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport?\nagent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya\n",
        "user: U changed my flight, I lose boarding position A to C & wouldn't let me $ for priority boarding during check in! #poorservice\nagent: Mike, in these situations, we're only able to issue the next available boarding position. Did you discuss Upgraded Boarding @ the Gate?\nuser: I did but was told they just sold the last position right before me. I ask to purchase it when I was checking my bag and was told I couldn't\nagent: Sorry for the trouble, Mike. Upgraded Boarding is popular & sells out fast. Fingers crossed for next time; see you onboard!\nuser: Why are we not allowed to upgrade our positron at the time of the change during luggage check in?\nagent: Because we allow Passengers to easily make changes to reservations, we don't have an accurate count until closer to boarding time. (1/2)  As such, our Gate Agents have the ability to offer Upgraded Boarding when available within one hour of departure. (2/2)\nuser: That makes sense. Wish your check in agent would have explained it that way.\nagent: We're so sorry for your continued frustration. We hope you will give us another chance.\n",
        "user: #azTechHelp how do I change GRS replication to LRS?\nagent: Here is some documentation that should help with this:\nuser: Thanks. How do I make the same change but I have already stored a lot of data? The option to change is grated out\nagent: If you could post here: and send us a link to the post, we can have an engineer on that team assist.\nuser: Thanks you should see the link\nagent: Thank you! We have alerted the team and they should respond to your post shortly.\n",
        "user: #mobile_Care I\u2019m looking st buying an xfinity modem from someone. Will it work with my service so I don\u2019t have to rent one anymore\nagent: Yes, you can buy a modem. You can follow this link to learn which device is approved. ~AT\nuser: the one I\u2019m trying to buy is one of the ones you guys rent out.\nagent: Is it a modem from XFINITY? ~AT\nuser: Yes it is\nagent: Were they renting the modem as well or was it purchased? -TS\nuser: They said it wasn\u2019t rented. Found it fishy that they\u2019d try and sell it if it was rented.\nagent: Let's take a look. Can you DM me so I can look into this further? -TS\n",
        "user: pls I buy 1000 data on renewable, but still didn't receive my 100% bonus.\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 07057427007 I still didn't receive any msg if my problem has been solved.\nagent: Good evening, please provide affected number for clarification? SO\nuser: 07057427007\nagent: Morning Mohammed, the 100% bonus data has been added to the data plan. Dial *127*0# to checks. TT\nuser: Thank you for taking my issue serious.\nagent: You are welcome. Stay Unlimited! TT\n",
        "user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?\nagent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying:\nuser: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn\u2019t the norm?\nagent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps:\nuser: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.\nagent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out:\nuser: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it\u2019s only the live TV that is a hot mess. Will just cancel after trial\nagent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.\n",
        "user: Good morning, can do I change my flight booked date. Unfortunately last minute got something important have to do settle. Please advise my booking date is 21/11 now I wanna change 23/11.\nagent: Hi Saranraj, sorry but flight change can only be done up to 48 hours before departure. Thank you. -Miza\nuser: Yesterday I repotted via email. Kindly check this ref no:00552866\nagent: We do received it Saranraj. However, regret to inform you for flight change as advice can only be done 48 Hours before departure. >> >>You'll only be able to manage for your return flight and subject to change fee and fare different. You may do it via >> >>Manage my Booking online or counter. Cheers! :) -Amie\nuser: There is no changes for returning flight and time. Now I need for my departure flight charges only.\nagent: Sorry but it can no longer be done since your flight is tomorrow and flight change can only be done up to 48 hours before. >> You will have to purchase a new flight with the new time -Yana\nuser: If let say I\u2019m not boarding from Airasia for departure in KL, but however may I use the ticket for return flight without any changes.\nagent: No problem. You will not get any affected from boarding even though you not gonna show up for the outbound flight. Thanks. -jimy\nuser: Okay. Based on your comments I booking a new flight ticket for one way from KUL to TRZ. Then I use back my actual ticket for my return boarding. Thanks\nagent: Yes, you may do so accordingly or make flight change.Thanks- Ed\n",
        "user: what do I do if my music stops playing. Like a song in a playlist will end but it won't move onto the next and then I can't Even play any song from the playlist, a different playlist etc. it just won't play I've already exited and went back into the app many times\nagent: Hey there! Can you let us know the device, operating system, and Spotify version you're using? We'll see what we can suggest /PL\nuser: Apple iPhone SE, iOS 11, and newest version of Spotify.\nagent: Thanks for that! Does logging out > restarting the device > logging back in help at all? Keep us posted /CG\nuser: Finally got around to trying it and no that did not work. It plays one song and then doesn't move on and makes it so I can't play anything\nagent: We see. Can you try the steps here for us:\nuser: This seems to have worked thanks!\nagent: Great! Glad to hear it's working. Just let us know if we can help with anything else. \ud83d\ude42 /VK\n",
        "user: hi again! My live TV stream seems to be working fine everywhere except when I try and watch Blazers basketball on it says \"connection error\" seems to be the only channel with issues. Anyone else having issues?\nagent: Hi! This sounds like an issue we're looking into. If you're willing to provide your ZIP Code, we're happy to take a closer look.\nuser: 97216!\nagent: Thanks! Are you streaming through anything such as a Roku or Chromecast to the TV, or just our app on the TV itself?\nuser: I'm using my computer and the Hulu website.\nagent: Got it. We can confirm this is something we're investigating with high priority. In the meantime, try:\nuser: It's working for me now! Thanks for everything!\nagent: Sure thing! We're glad to hear this. We'll be sure to update our team, but if anything else comes up, feel free to let us know! \ud83d\udc4d\n",
        "user: when you get an email to say your order is ready and waiting \ud83d\ude01 then get told to go away because it is 11.45am and you can\u2019t have it until 12pm \ud83d\ude21 said I could wait but was told it still may not be ready..... \ud83d\ude33\nagent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2\nuser: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn\u2019t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful \u263a\ufe0f\u263a\ufe0f\u263a\ufe0f\nagent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2\n",
        "user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help...\nagent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website.\nuser: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it...\nagent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted.\nuser: Will do the required and keep you posted...\nagent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we\u2019re here for you.\nuser: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... \ud83d\ude04\ud83d\ude04\nagent: You\u2019re welcome! Share your thoughts about our support here:\n",
        "user: It\u2019s amazing how could check a bag on a non-code share airline through in the past, but now useless, rude, agent Rob in MSP!\nagent: We've made changes recently to our baggage policy, so it may not be possible. Our apologies for any rudeness you received.\nuser: It\u2019s two AA tickets on your airline...give me a break. It should be possible. Seems like your policies are all about being jerks! SAME AIRLINE, with a 3 hour connection time in DFW. Just because separate tickets. ::such a load of crap and your agent needs to be fired! EP\u2019s deserve respect from your shoddy airline!\nagent: We're only seeing you booked on a one way flight, Jason. Please DM your record locator and we'll look into it.\nuser: It\u2019s for my mother who is traveling with me to Dallas and then is taking Eagle to GCK about 4 hours after we arrive.\nagent: We know it's disappointing. The policy has recently changed, and bags are only checked to the destination of the each ticket.\n",
        "user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm\nagent: Good evening, what issues are you having with your service?\nuser: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?\nagent: Were any lights lit on the battery backup unit?\nuser: I just told you I did all the usual troubleshooting and found nothing out of the ordinary\nagent: We asked so that we could understand your issue. Can you tell us about the lights?\nuser: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting\nagent: Please follow and DM.\nuser: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.\nagent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue.\nuser: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you\nagent: So you already know this is an issue that we are working on in your area?\n",
        "user: get 5511 off the ground in rdu. This is ridiculous!! People have connecting flights in CLT that yoh left less than hour for. Answer! !\nagent: We're showing an expected arrival into CLT at 5:06p. We\u2019ve backed you up on the next flight out just in case, Chris.\nuser: Ty. Always will accept an upgrade ;)\nagent: You're welcome, Chris.\nuser: Hold 1809 til i get there please 5511 held on tarmac in clt\nagent: Run, run, run, you got this! That airport cardio is a must today. #yougotthis\nuser: Made it you can take me off 8:24 flight, currently at gate B7 Ty\nagent: Great news, Chris. You're welcome.\n",
        "user: can you check order FT287235 for me. I purchased the Paw Patrol monkey temple on this order and it said in stock but it doesn\u2019t seem to be on the actual order for some reason? But you\u2019ve taken my money? Please make sure the item is on the order for when I collect\nagent: Hi I am sorry but this item has been cancelled and refunded due to no stock available. ~ Catherine\nuser: How can you sell me it though, I want the whole thing cancelling then as I\u2019m travelling to get that item. You can\u2019t sell me an item that\u2019s clearly not in stock. What a joke. Either cancel my order or source me the item by Thursday or a complaint will be going in\nagent: Hi, I can only apologise for the inconvenience this has caused the other 2 items are available for collection, I am unable to source you the paw partol item as this is out of stock, and has been refunded back to your PayPal account.\nuser: That\u2019s no good to me though, you\u2019ve sold me the item at that price. It\u2019s not my fault you then can\u2019t source it. You\u2019ve agreed to sell me the item and a simple refund is not acceptable. Please arrange a manager to call me ASAP to discuss this.\nagent: I am sorry but managers have no access to live chat please call 03456402020 to speak with a manager. ~ Catherine\nuser: Tell them to expect my call. You\u2019ve misled me, I won\u2019t use Argos ever again. How can you think this is ok? You will find me one I can assure you of that! Who tells my kid they can\u2019t have this item now? I bet you won\u2019t. Apparently you have no managers \ud83d\ude02 what a joke. Get me a manager!! ! Stop ignoring me! I\u2019m going nowhere until I have my item\nagent: Hi Tom, I am sorry about this, I have sent your chats through to one of our Managers. Jan\nuser: So they do exist? You might wanna give \u201cLuke\u201d a nudge to remind him. Tell him to improve his attitude while you\u2019re at it Do you have any idea when the manager will have time to respond to me?\nagent: Hi Tom, My name is Mandy and I am the duty manager here today, Can you please DM us so that we can reply, I look forward to your reply\n",
        "user: Love how can\u2019t complete basic maths... Run start - run finish is 15mins?\nagent: Mind if we take this one? Just to clarify, is this your Apple Activity app?\nuser: Yep. Used the Nike app to record. Couldn\u2019t understand why Nike app showed me a 15min workout but showed the start stop time that\u2019s 30mins+\nagent: To clarify, does your run look accurate within the NRC app?\nuser: No. Halved the run time and distance but shows the app starting and finishing at the correct time.\nagent: What device, OS, and version of the NRC app are you using? Could you pass us a screenshot of the run?\nuser: iPhone 6+. Newest OS. And the run was done on the version prior yesterday\u2019s update.\nagent: Just to clarify, are you using iOS 11.1 and NRC app version 5.10?\nuser: Yes to 11.1 and I used the previous update to 5.10 because I didn\u2019t see the update.\nagent: We recommend editing your run to match the duration it should be. Go ahead and log out> log in and go on a test run. Report back.\n",
        "user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell\nagent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2\nuser: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed.\nagent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you.  2/2\n",
        "user: are you ever gonna deliver my COD WW2 only pre ordered it in June!! !\nagent: What delivery date were you given in your original order confirmation email?\nuser: Friday which was the release date\nagent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter.\nuser: Obviously ain\u2019t even left yet Oh n here\u2019s my original order I\u2019ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises\nagent: What Customer Service advise you when you contacted the last time?\nuser: That it would be delivered today not looking likely though is it?\nagent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew!\n",
        "user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, & /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2\nagent: Hi there! Let\u2019s investigate this for you. Which version of Windows do you have? Which type of account are you using?\nuser: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that\u2019s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed.\nagent: That's strange. Were you able to access these websites before? Have you tried using a different web browser?\nuser: Only before we set up Microsoft Family\nagent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance.\n",
        "user: Please add support for other U2F capable browsers like Opera and Firefox (via plugin). Having to use codes is a right pain! !\nagent: Hey there, we can pass this suggestion to our dev team as a possible improvement!\nuser: Thx. Opera works \ud83d\udc4c with Google & Github U2F logins. Dropbox prompts for sms code, useless if no \ud83d\udcf6. U2F !=\ud83d\udcf6 dependent.\nagent: Thanks again! We\u2019ve made a note of this and passed over your feedback to our Developers \u270d\ufe0f\nuser: It's now October and it still doesn't work. Google 'sms 2fa insecure' to see why you should drop SMS 2FA and enable U2F in _all_ browsers.\nagent: Hi there, we\u2019ll pass your suggestion onto our dev team. Just so you\u2019re aware, Opera isn\u2019t a supported browser for... 1/2 ...Dropbox.com. You can see the supported browsers at the following page: 2/2\nuser: It's obvious Opera isn't supported. Don't hide behind this excuse, it's not the 90s anymore: 'best viewed in Netscape'. The prob != Opera\u2026 as U2F works perfectly with Google and Github in Opera. SMS is 2FA insecure, unreliable and cumbersome. It rarely works where I live. FYI simply changing user agent in Opera to Chrome allows U2F logins on Dropbox. This doesn't take months to add, or require special support. And finally, Firefox _is_ a supported browser but U2F logins don't work on Dropbox, whereas they work on Github.\nagent: Hi again, can you let us know which OS are you using? Please DM us details so we can further look into this! Thanks!\n",
        "user: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation\nagent: Hello Jo. Are you a car park season ticket holder? - Jordan\nuser: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces\nagent: The work is for a new \u00a320 million multi-storey car-park, information here: . Do you travel regularly? - Jordan\nuser: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people\nagent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie\n",
        "user: If it wasn\u2019t for the NBA League pass television companion I\u2019d ask for my money back. The television part of it is complete garbage.\nagent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting?\nuser: The problem is that you only have 1 channel in HD. If the game isn\u2019t on that channel the picture quality is horrible. Has nothing to do with the box it\u2019s the fact that no HD channels come in horrible.\nagent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you.\nuser: That won\u2019t solve anything unless the technician can make the channels turn into HD.\nagent: If it is an HD channel, he will work to make sure it is coming in HD.\nuser: The HD channels are fine it\u2019s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none\nagent: I understand. I will pass this information along.\nuser: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family.\nagent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us!\n",
        "user: Only left my toilet bag with all my make up on the train home from Edinburgh god knows what I\u2019ll look like for work tomorrow \ud83d\ude33\nagent: Oh no, sorry to hear this. Please report your item lost by contacting our lost property team on 03331 031 031 option 1, 3\nuser: Have continually tried but just gives a number for kings cross which never answers and the web page just tells you what lost property is \ud83d\ude21\nagent: It would be handed into Edinburgh if found then they would call you back, Debbie\nuser: Why would it be handed into Edinburgh? According to your web page it would be the station it terminated at which was london How would they know my number?? ?\nagent: Oh apologies, I read it as you were travelling to Edinburgh. It would terminate at Euston so you would need to leave a message with lost property and they would call you back if found\nuser: Well the train said it terminated at kings cross not euston, if you\u2019ve ever tried to contact LP u can\u2019t leave msge\nagent: I see, maybe can assist with this issue?\n",
        "user: The story of live tv :( always buffering\nagent: Oh no! Please try a quick reboot of your Roku+modem along w/:\nuser: Done all that. Goes buffering every minute for a few seconds. Occasionally keeps showing same commercial over and over after buffering\nagent: Sorry to hear that hasn't helped. We'd like to take a look on our end. Please call/chat us here:\nuser: Internet is good so its not an issue on our end with speed so maybe this is system wide\nagent: Thanks for checking your internet connection. Please give us a call or start a chat so we can look into this more closely.\nuser: Isnt this a chat?\nagent: Since we don't have access to account info via Twitter, please contact our Viewer Experience team by phone or live chat.\n",
        "user: Hey\nagent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone?\nuser: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone.\nagent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time.\nuser: It did go to sleep this time. I have an iPhone 8 plus if that matters.\nagent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted?\nuser: Never mind. That didn\u2019t work. It\u2019s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked\nagent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there.\n",
        "user: - way too many husks in your organic oats; putting the bairns off porridge! Quality control issue maybe?\nagent: Hi Mailliw, I'm sorry that there is too much husks in our organic oats, I understand how frustrating this must have been for you. 1/5 I would like to fully document your feedback and issue a refund for you, to do this can you provide me with some details 2/5 Are you happy for me to pass your details on to our supplier in case they wish to contact you? 4/5 Could you DM us your full name, address, email, barcode, date code, supplier code on product and picture of your receipt. 3/5 And lastly, would you prefer we sent you a Moneycard refund via post or email? 5/5\nuser: Dude you have no idea #firstworldproblems Top quality customer service for getting back to me; I don\u2019t actually need or deserve a refund but if this helps with quality control \ud83d\udc4d\ud83c\udffb\nagent: Hi Mailliw, if you DM us with your details also we can have this fed back to our supplier for review? Ty - Darren\n",
        "user: Help? I've had a buyer purchase my item but they're in Italy but my listing specified UK only. Can I cancel without repercussion?\nagent: Hey, you can open a cancel transaction request, be sure to message your buyer to let them know what has happened 1/2 2/2if you want to ship domestically only you can select this with your buyer requirements\nuser: As you can see listing specified domestic postage only So I've put in a cancellation request and contacted the buyer with an explanation why, but what happens if they still want to proceed?\nagent: Having only UK postage option doesn't block buyers from other countries\u200b from bidding or buying, you will need to update1/2 2/2 your buyer requirements. Let us know if you are having trouble canceling and we will take a closer look\nuser: I've begun cancellation proceedings. Buyer hadn't paid yet anyway, but as of yet hasn't responded. I'll keep you posted.\nagent: Great, do keep us updated \ud83d\udc4d\n",
        "user: According to your website the following countries Turkey, Lebanon, Jordan, Egypt and Saudi Arabia have specific regulations of electronics that can go into hand luggage. Why are the Maldives not on this list as that is what states?\nagent: Hi Michiel, the Maldives is included on the list here\nuser: So the government doesn\u2019t require it but BA does? That is a BA list. The gov is authoritative source I would think. Also outbound your staff said no iPhone 7s which is smaller than the measurements.\nagent: website, then you'll need to contact them directly. We are complying with the UK Governments new security requirements for cabin baggage.\nuser: The link to DfT doesn\u2019t have Maldives on there. Click on the link in your own website. You refer to the government on your website. I don\u2019t need to contact them. You should as you are not in line with the DfT. Your staff at LGW told me it was a Maldives rule and I should familiarise myself with the law over there. I found it is a BA rule, not a UK DfT rule.\nagent: Hi Michiel. We're sorry you remain unhappy. We're complying with the UK Government\u2019s new security requirements 1/2 for cabin baggage on direct flights from certain countries. 2/2\nuser: Maldives is not on their website. So show me the letter from DfT that says Maldives is on there. Have you checked the link you send me? Maldives not on DfT website. So you will be wholly responsible if anything happens. You didn\u2019t inform people travelling or people there? When did the DfT add Maldives?\nagent: We're sorry for the delayed reply, Michiel. We refer you to General Conditions of Carriage. They tell passengers what we'll and won't do\nuser: Fine. Still Maldives not on the DfT website. So, show me based on what you added Maldives to the list.\nagent: We're waiting for further information on this matter, Michiel. We'll get back to you as soon as possible.  Hi, we ask customers flying from the Maldives to comply with the additional security requirements and are unable to discuss 1/2 matters of operational security, however, the safety of our customers is our top priroity. We're not able to discuss further 2/3 details about all the measures we take, as to do so would make them less effective.  3/3\n",
        "user: DVR did not record any of my Thursday shows. Not cool #grrrrrr\nagent: Oh my. We can look into this issue for you. Did you get any error messages? -Allan\nuser: No just stopped working. Reboot has it working again, but no idea there was an issue.\nagent: Ok. Do any of them show up in the missed recordings folder? -Allan\nuser: I don't see a missed recordings folder. Lost & found says show did not record for unknown reasons\nagent: Ok. Please let us know if this continues. We may need to replace the box if it does.-Allan\nuser: Will do. First time I\u2019ve had an issue. Thanks.\nagent: You are most welcome. -Allan\n",
        "user: How do BankAmeriDeals work? I added one and used it but nothing is showing up as earned?\nagent: It takes 3-5 days from the purchase date before the transaction is in our system.  It takes up to 7 days from the purchase date before the credit displays on your Earned tab.\nuser: So it will show up in a week? Does it become a statement credit or a rewards award to deposit in checking?\nagent: Please click the link to respond. You can choose how you would like the refund online.\nuser: I\u2019m confused\nagent: Please click the link so we can speak privately.\nuser: Speaking about what\nagent: You can choose how you want to receive the rewards where it displays the reward info in online banking.\n",
        "user: I updated my router and now cannot print. Any ideas? I went in and changed my ip address. no luck #hppsdr #ijkhelp\nagent: Hi Cathy, thanks for tweeting. If you are unable to print wireless, then try to reboot the router, printer and computer once...1/3\nuser: Thanks.....everything has been rebooted but the router..will see what happens.\nagent: Which printer do you use? Have you connected the printer to the network? Check what error you get from PSDR: ..2/3 Please reply in a DM so that I can assist you better. Regards ^ Sanal...3/3 Perfect. Let me know how that goes. Thanks ^ Sanal\nuser: All fixed. Thank you so much! Just missed that one small critical detail!\nagent: Glad to hear that everything is fixed, Cathy. Please reach out again for any further assistance. Regards ^ Sanal\n",
        "user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy!\nagent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?\nuser: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113\nagent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.\nuser: yes it was the fall update ive been on device manager it doesnt say anything needs updating\nagent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here:\n",
        "user: My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark.\nagent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link:\nuser: I tried all steps he suggested. None worked, unfortunately. Still, like this \u2b07\ufe0f I am really disappointed...\nagent: Let\u2019s sort the touchpad issue by performing a clean boot, here\u2019s how:\nuser: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers (\"I have a diskette\") None worked. Any other suggestions? I am using an HP notebook.\nagent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team?\nuser: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate.\nagent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them:\n",
        "user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the \u00a350.\nagent: Not great to hear Tristan, which service are you travelling on please?\nuser: Thanks for answering, my fianc\u00e9e and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?\nagent: Apologies for this issue Tristan. Did you originally have seat reservations for this service?\nuser: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...\nagent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here:\n",
        "user: Why can\u2019t I send videos via text to android users\nagent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages?\nuser: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up\nagent: Are the MMS settings on in Settings > Messages? Also, have you tried restarting the app or your iPhone?\nuser: Yes, I\u2019ve done all 3\nagent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both?\nuser: Any android user it\u2019s an individual message\nagent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know.\n",
        "user: When you don\u2019t pay for Spotify the experience is really shit, worse than the radio\u2026 where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again\nagent: Hi Tim! We'd love to help out. You can upgrade to Premium here: \ud83d\ude42 /MU\nuser: Didn\u2019t seem to be any option that I could find in the iOS app\nagent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB\nuser: Thanks for the clarification ;-)\nagent: You're welcome! Let us know if you ever need us again. We'd be... /PB\n",
        "user: can you guys help me? my router is plugged in and everything is connected but there\u2019s a red globe and says i have no coax connection. please help\nagent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.\nuser: Have done this 30 times but will try again\nagent: Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.\nuser: I have access to it. I tried unplugging and replugging and still didn\u2019t work.\nagent: Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button?\nuser: The light is green and there is no alarm button\nagent: Thank you for checking. Please follow and DM us when you get a chance.\nuser: This is what I see Done\nagent: Press and hold the blue \"ONT Reset\" button down for 20secs. This should reset and restore your services. Let us know if this helps.\n",
        "user: Dear Please fix this. If you have almost 500 \"I have this question too,\" then it's a problem.\nagent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive?\nuser: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running.\nagent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently?\nuser: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend.\nagent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store > Updates?\nuser: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now.\nagent: We understand. Let's take a closer look at this together in DM.\n",
        "user: one more week tell goodbye HELLO #UnlockUnlimited #HR4HR #UnCarrier\nagent: We would hate to see you leave. Can you let us know why you feel this way? -PP\nuser: i have already told you why i am not doing this again hey how many retweets for a free month ?\nagent: We saw that you're are service issues. Please send us a Direct Message, so that we can further assist you. -PP\nuser: Nope i am good everyone on all 4 of my lines have been experiencing dropped calls for the last month\nagent: We do understand that this can be frustrating. We would like to help you. -PP Please send us a Direct Message, so that we can further assist you. -PP\n",
        "user: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help\nagent: Here to help! Are you getting any error code or message? Please provide us more details about the issue\nuser: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games\nagent: That's odd. Please try rebuilding the database. Follow the steps on the next article:\nuser: alright ill try it\nagent: Tweet us back anytime, we are here to help!\nuser: all we had to do was unplug the remote but thanks\nagent: Great! Happy gaming!\n",
        "user: wow your quiet carriage surpasses itself tonight on 735 Chester to Euston. Screaming, drunks, the lot and staff don't care.\nagent: The quiet coach is hard to strictly enforce but staff would ask passengers to keep noise levels to a minimum\nuser: That is a weak reply, your staff are too scared to even attempt to enforce. Plus she thinks she's in carriage D!\nagent: We'll certainly pass on your comments regarding this, Alex\nuser: Much better 20 plus customers face this extreme noise than your staff get off their comfy seats and speak to her Excellent stuff....whilst we all suffer in quiet zone....oh hold on staff member just walked through and...ignored them :)\nagent: If you're unhappy with your experience onboard tonight and wish to complain please visit our website:\n",
        "user: Oooookay, why isn't Google Play reading my SD card anymore?\nagent: Hi there. Could you restart the device and make sure you're using the most updated version of the Google Play Music app? Keep us posted.\nuser: Hi there, did that: checked to see if the card was legible, changed it back from internal to SD card, cleared cache and restarted\nagent: Got it. Just checking in, did the troubleshooting steps help? Let us know.\nuser: Nope, sadly. I'm about to uninstall all updates to Google Play Music and reinstall them...\nagent: Thanks for the follow-up info. Yes you can uninstall & reinstall the Play Music app updates and then restart your device. Hope this helps.\nuser: Reverting to factory and then reinstalling updates seems to have done the trick. Thanks for checking in, and thanks for your assistance!\nagent: You're very welcome! Glad it worked.\n",
        "user: how do u explain this???? Within 20 MNS 1gb gone???? Seriously?????\nagent: Check tips on how to manage your data here access billing here Incase you still have any problem, DM your number for help.\nuser: this is not the first time am using this subscription,, it lasts 1 week minimum,, I need value for my subscription\nagent: Sorry about that is the affected number 0723***082.\nuser: yes\nagent: Our call is not being responded to, advise when available please\nuser: call at 1300 ??? ?\nagent: We have been in touch.\n",
        "user: Am I the only one who can\u2019t use the App Store ?\nagent: We want to help you get connected to the App Store. Have you tried these steps?\nuser: Yes I did everything. I can open the App Store but I can\u2019t update my app\nagent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version?\nuser: I\u2019ve got an IPhone 6S and iOS 11.0.2\nagent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying.\nuser: It\u2019s working now. Thank you\nagent: Absolutely. We're happy to have helped!\n",
        "user: great service you provide, ruining one of the better weekends in sports with horrible signals on ESPN networks. Check out the ending to the Fl-Gonzaga game, if you can see. #fixyoursignal\nagent: I apologize for the issues you are having with the services. Have your concerns been addressed? If not, I will need the account holders name and service address to review this. Can you send this information in a private message?\nuser: It's most of the south side of Lexington, not just one household. Been going on since Thursday Morning.\nagent: I can submit the feedback. I will need at least the zip code to submit for that us.\nuser: 40515 and 40517 Thank You\nagent: I apologize for any inconvenience this has caused. Are you experiencing any other issues that you need our assistance with?\nuser: No other issues at this time. Thank you.\nagent: You're welcome and thank you for being with us!\n",
        "user: why can't listen to anymore? \ud83d\ude41 Cc. HELP!\nagent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME\nuser: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue\nagent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME\nuser: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02\nagent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME\nuser: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.\nagent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME\nuser: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version?\nagent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU\nuser: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue\nagent: Can you DM us your account's username or email address? We'll check things backstage /MU\n",
        "user: thnx to the update, I haven\u2019t had service the last 2 days. Nothing on the support page helps. Great update\ud83d\ude44\nagent: We'll help in any way we can. Are you getting a \"Searching\" icon in the top left? Which carrier are you using?\nuser: Yes and\nagent: Let's make sure the settings for your carrier are up to date.\nuser: Im assuming they are because I didn\u2019t see an option to update and it showed at&t next to carrier, but \u201cnot available\u201d next to network\nagent: Thanks for those details. Check out this article and let us know if the issue perists:\nuser: I have performed all those and none have worked\nagent: Let's look into this a bit closer. Join us in DM by using this link:\n",
        "user: Hi, my prime delivery has been delayed for three days due to \u2018external factors\u2019. What does this actually mean?\nagent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all?\nuser: No - I have been waiting for three days. Can\u2019t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down\nagent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted!\nuser: Amazon Logistics\nagent: Apologies, please report this to us here:\n",
        "user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux\nagent: We don't want you to feel that way, what is going on?\nuser: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?\nagent: Are you having trouble with your residential or cellular service bill?\nuser: I am having billing issues with fios tv and internet\nagent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.\nuser: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.\nagent: No, we work online only but cannot assist while you are working with someone else already.\nuser: Well I am off the phone now, and with no help to be found- can you call me now?\nagent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us.\n",
        "user: I wish would hurry up and get my phone shipped to me. \ud83d\udc94\nagent: When did you order your phone Brandy?\nuser: 11/4/17\nagent: Has your card been charged yet? You'll know your phone has shipped when your card is charged.\nuser: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. \u2639\ufe0f\nagent: Is it being shipped to you or to the store?\nuser: To the store. They said they\u2019d call as soon as it\u2019s there. And I talked to them a few days ago. My assumption is it\u2019s a back order issue although I haven\u2019t been told that for sure.\nagent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long.\n",
        "user: do you think the delays will be resolved by 20:07 EUS to LIV?\nagent: Lines have now reopened, but services are subject to delay. You can keep up to date here\nuser: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid?\nagent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above.\nuser: Will my ticket be accepted tomorrow morning?\nagent: Yes Mark, you tickets are valid for travel tomorrow.\nuser: Ok. Thank you for your quick response.\nagent: No problem, apologies for the inconvenience caused this evening\nuser: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430!\nagent: We hope we can get you there Mark! Thanks for understanding.\n",
        "user: \nagent: Hi, how may we assist you today ? - Ed\nuser: Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account.\nagent: Hi There, as we checked booking no found with the guest name and flights details. May we have the screenshot of the payment slip?\nuser: It mention unsuccessful but it hv deducted the amount from my account So I nid to ask u did I hv success to buy my ticket? My booking list got this flight ticket..\nagent: Hi There, booking number MQFTPX, payment have been posted and valid. itinerary sent. Thank you. -Prabu\nuser: Just now I hv received the email regarding the confirmation of flight ticket... so that's mean u hv received the amount alrdy? Ok thank you\nagent: Yes, Elin. Booking is confirmed with payment. Make it a great day :) Thanks-Sha Yes, Elin. MQFTPX:: Booking is confirmed with payment. Make it a great day :) Thanks-Sha\nuser: Ok thank you\ud83d\ude0a\nagent: Our pleasure, Elin. Take care and have a great day ahead! :) -Amie\n",
        "user: When using Backup Plus Slim for Mac, to open files in a PC, I can open pictures and some txt files, but not My Documents. Help!\nagent: What specific error do you get when trying to open My Document data from external on PC? Is drive formatted for a Mac or a PC? What is 1/2 your Windows operating system?\nuser: Using WIndows 8. Installed software. When trying to open folder it shows as Read Only file.\nagent: To confirm, you are opening \"My Document\" files that are stored on the external drive? Were these files manually moved over from a (1/2) different computer or was some kind of backup software used to move the files over?\nuser: Opening from external hard drive. Used TimeMachine in my MacBook Pro for moving files to ext drive\nagent: Connect the drive to the Mac: drag/drop your files to the drive. Then, connect the device to the PC, you should be able to access your data.\nuser: I don't have the Mac anymore. Is that the only way to fix this?\nagent: Time Machine was not designed to restore on PC. Would recommend contacting Apple to see if this is possible.\n",
        "user: As I stood waiting for help...listened to a Wendy and an Indian lady rep berate peeps and give a FU answers! #delta Gate A3/Boston\nagent: Hello! I apologize for those agents. Delta strives to have high-value service this is what you should expect from us. *TCC\nuser: I will be calling Delta on Monday! These agents were not only nasty they were vindictive! Very disturbing!\nagent: I regret hearing you did not receive the Delta style customer service we expect from our employees. *AST Let us know if there is anything we can do for you via this channel. *AST\nuser: I\u2019ve tried calling customer care and they aren\u2019t accepting calls for customer complaints. Hmmm...interesting!\nagent: I am truly sorry to hear this. Our Customer Care office may be experiencing higher than normal call volume at the time. You may also... 1/2 ...write into our Customer Care on our website here: *TBW 2/2\nuser: I don\u2019t want to write someone! I want to speak with someone\nagent: I have just tried our Customer Care number, and the number did not state that they aren't accepting calls. *TBW\nuser: Try option #4 They stated they were not accepting calls and to go to your website. I called more than once\nagent: Hello. I see that you were communicating with my colleague previously. Please allow me just a few minutes to review your messages. *HAN\n",
        "user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason. Any ideas? please read the above.\nagent: Let\u2019s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?\nuser: My iPhone is on 11.1.2, and my watch is on 4.1.\nagent: Thank you. Have you tried restarting both devices since this started happening?\nuser: I\u2019ve restarted both, also un-paired then re-paired the watch.\nagent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?\nuser: Yes, everything seems fine, it\u2019s just Health and activity.\nagent: Let\u2019s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?\n",
        "user: Hello i\u2019ve left my iphone on the train, i was on 22.35 from Ealing Broadway to Langley 22.57. Can you help?\nagent: Hi Ange. Which model iPhone was it, what was the colour and background image? Where on board was it left? Phil.\nuser: hi Phil, it\u2019s an iPhone 6s, black doesn\u2019t have a cover and battery had died. I was in about the 4th carriage, was one with toilet in if you find it and power it up, the background image is a woman sitting in a yellow chair\nagent: 1/3 Thanks Ange. I have asked colleagues at Oxford to take a look on board when the train arrives. 2/3 They will contact me with an update which I can share with you tomorrow. 3/3 Please also make a report at in case a passenger has taken it to hand in elsewhere. Phil.\nuser: thanks for your help Phil. the carriage was reasonably empty so hopefully will be found by staff\nagent: Hopefully so - You're most welcome. Phil. Hi Ange, staff at Oxford checked the train last night but unfortunately no phone was found on board. 1/2 You can report it as lost on our partner website and if it turns up at any of our stations will be on there. -Andy\nuser: Thank you so much for getting back to me - ange\nagent: No problem Ange. :) Rach\n",
        "user: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won\u2019t my charger work? And nothing is wrong with my phone port because my car charger works fine.\nagent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port?\nuser: Power adapter and it doesn\u2019t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn\u2019t charge\nagent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results.\nuser: Sent y\u2019all a dm .\nagent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here:\nuser: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven\u2019t responded\nagent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under \"If your device charges slowly or won\u2019t charge\":\nuser: My device won\u2019t charge . But it\u2019s okay. I will never buy another Apple charger anyway. They are overpriced and don\u2019t work. I got a $5 generic pink charger from the gas station and it charges my device just fine.\nagent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together.\n",
        "user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling\nagent: What happens when you try to download the game again?\nuser: That is what pops up when I try to download it....I\u2019ve tried multiple times as well\nagent: Let's have you try resetting your router/modem and power cycling:\nuser: I tried both it this morning and last night and didn\u2019t work....any other ideas?\nagent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors?\nuser: Internal. I do not have an external hard drive on my Xbox one\nagent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2  these steps, let's have you be sure to choose the option to: \"Reset and keep my games & apps.\" 2/2\n",
        "user: what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC\nagent: There are several prompts of the restrictions which come with Basic Economy when booking through our site.\nuser: 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC\nagent: We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300.\nuser: Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed.\nagent: We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable.\n",
        "user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight.\nagent: We're sorry to hear about the delay. How will an upgrade help you make your flight?\nuser: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing\nagent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight?\nuser: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service!\nagent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight.\nuser: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad?\nagent: We'd like to look into this. Please DM us your confirmation code.\n",
        "user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist\ud83d\ude2b\nagent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP\nuser: Iphone and mac, both of them have the latest spotify update\nagent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP\nuser: Yeah both, I mean I'm using the same account on both of them anyways so\nagent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP\nuser: Ah no only on my phone\nagent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP\n",
        "user: Business cut short & I can\u2019t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat!\nagent: We understand your frustration; however, standby travel is a perk reserved for our Anytime & Business Select Fares.\nuser: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat.\nagent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change.\nuser: Therefore #Lastflightbooked on No you can\u2019t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours.\nagent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns.\nuser: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can\u2019t give you that info till I make it home. Don\u2019t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting\nagent: Apologies for the wait, Louis. Thanks for your patience.\nuser: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts.\nagent: We'll have you on your way as soon as we can.\n",
        "user: can I change my seat from 17c to 1c\nagent: You can make changes but there will be fee incurred for the changes. May we know your booking no for further assistance - Nod\nuser: I used app for checkin and got seat no 17c, if possible changed to 1c. My booking reference is FNFSFD , family name is Harahap\nagent: Sorry as seat 1C has been occupied. We do have seats at 1A and 1B which will cost you : 139,900 IDR. Do provide us the date of >> >> birth to proceed with this purchase. The payment can be done via our check in counter before departure. Thanks - Nod\nuser: Ok, I choose 1A for flight QZ257 on 24th Nov\nagent: May we have the passenger date of birth to proceed with the purchase ? - Nod\nuser: 5 Nov 1963\nagent: Hi There,sorry for the confusion,seat added as per requested. You can make the payment at the service counter on departure day -PR\n",
        "user: I don\u2019t understand why some of my channels are missing, this has been going on for weeks and customer service been giving me the run around. They basically told me I should pay for a technician, when this problem arrived when they upgraded my modem\nagent: Oh no, let us look into it for you. Are you getting channel unavailable message?\nuser: Yes I am\nagent: Does this happen on all TV's or just one?\nuser: One of three TVs\nagent: Have you had a chance to remove the coax and make sure it is undamaged and then reconnected tightly?\nuser: Yes, the coax was removed and checked. The cord looks fine, I also tightened it and I\u2019m still receiving the same issue. These were also instructions technical support online gave me, and also the instructions from the box. Still no to avail.\nagent: To see if there is something wrong with the box, swap two of the boxes and see if the problem stays with the box or the location.\nuser: I just swapped the two boxes and the problem seems to stay with location not the box.\nagent: Are you able to attempt swapping coaxial cable as well?\nuser: No I\u2019m unable to switch the coax cables\nagent: Please follow and DM us.\n",
        "user: Looks like is down !! #iPhoneX\nagent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM\nuser: I was about to check out with an iphonex order \ud83d\udc4e\ud83d\udc4e\nagent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM\nuser: How can you guys plan maintence at this time as ur already aware of prebookings at this time ?\nagent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM\nuser: I got one finally\nagent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM\n",
        "user: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock\nagent: Have you tried beating it while online? It has only been two days since we 1  last chatted, have you been online the whole time? It may still need time online. 2\nuser: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ?\nagent: If you check do you see those unlocked?\nuser: No, they are locked.\nagent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1  would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2\nuser: I did again \"A short introduction\" I just have to play dlc's first mission, and the achievement did not unlock\nagent: Hi, you can checkout our page on achievements that will provide 1  you with information and troubleshooting steps on unlocking achievements here\nuser: I did all this steps, and i waited 72 hrs, but nothing of the achievements\nagent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here\nuser: I did it now, what do i do next ?\nagent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2  we'd recommend waiting to see if this achievement will unlock on its own. 2/2\n",
        "user: Help me Retweet about the fraudulent act of Deducting money unnecessarily from my account on what I didn't use\nagent: Hello, Kindly provide the affected mobile number and exact location via DM for checks and assistance. Apologies on your experience, Thank you.\nuser: I have done that since you requested since morning.... Will continue doing it until you attend to me.\nagent: Hello thank you for this tweet.\nuser: U don't have to thank me for cheating me... Just refund back my money and I get ur sim card off my fone for good...\nagent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.\nuser: That was what I was told by your customer service agent but they kept on deducting my credit.... What should I do??? Keep on recharging for you to deduct?? ?\nagent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.  Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.\n",
        "user: your trains are constantly slow, delayed and uncomfortable. Get faster trains.\nagent: Good morning Harri. What service are you travelling on please? Rachel\nuser: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.\ud83d\ude82\nagent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel\nuser: I actually travelled paddington to Cardiff, my bad.\nagent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel\nuser: Me to Rachel. Have a nice Sunday.\nagent: You too Harri. Rachel\n",
        "user: is there a way to send funds to different user on my ps4 A user that us on the same ps4 Is*\nagent: Hi there! Once funds are added to an account they can be transferred between accounts.\nuser: How do I do that\nagent: Sorry for the misunderstanding. Once the funds are in your account they cannot be transferred to other account.\nuser: Oh okay thank you\nagent: Anytime!\n",
        "user: why is the delivery I'm expecting today & had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery?\nagent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please?\nuser: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st\nagent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet?\nuser: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke\nagent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email.\nuser: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today\nagent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available.\nuser: I understand that. I need it for the morning so I now have to go and get one else where & return it when it does arrive. If I refuse to take it when it's delivered what happens then?\nagent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you.\n",
        "user: my wifi is down and the troubleshooter is broken\nagent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted?\nuser: yes the light is red. tv and phone are both working fine\nagent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.\nuser: yes, i have the second model from the left.\nagent: Hold down the Alarm Silence button for 15 seconds.\nuser: okay\nagent: Thank you if still down, You can sign in with your credentials to check for outages at\nuser: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!\nagent: Please click on the following link to enter a secure chat with an agent.\nuser: ok! quick question, what do the letters at the bottom of your tweets mean?\nagent: It is our digital signature.\n",
        "user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati\nagent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message.\nuser: Activeteachonline\nagent: Sorry for the trouble. Please do this then this and try to access here: Let us know if this will work for you.\nuser: No change as I am not prepared to change my internet security settings. It's the website which has no current valid security certificate. Hope it is resolved as soon as the UK offices open tomorrow morning. Please can you make sure they are aware.\nagent: Our apologies. May we know what is the exact message that you are getting when you are trying to access and you may also send us a screenshot so we can further check on it. Thank you.\nuser: I did before\nagent: For the mean time, what we can advise you to do is to click on the 'Go on the webpage' for you to access your account. And also, since you have mentioned that you're in the UK, please send a DM or tweet to for further assistance. Thank you.\n",
        "user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months!\nagent: Are we able to assist, Ashton?\nuser: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED!\nagent: Do you have a VT reference you can DM us?\nuser: No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) Here you go:\nagent: Have you made a claim for this at all?\nuser: Of course! No replies to letters, no refund! Abysmal customer service!\nagent: Are there any reference numbers attached to any of your correspondence?\nuser: Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. Is this the standard procedure? Some responses then nothing at all? Seems like it!\nagent: Can we take your email address and we'll search our system for anything we can find, please DM us with it.\n",
        "user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? !\nagent: Let's take a look at this together. When you're viewing your Notifications, do you see the \"x\" at the top?\nuser: Hello, thank you for your prompt response. It is not displayed. I am obliged to delete them one at a time.\nagent: OK, thank you. Has your iPhone been restarted since you noticed this issue with Notifications?\nuser: Yes. I liked the system before that now. yes I just updated my iphone. But still does not work. I can stay long press the notification to delete. It works so I can sweep left it works but delete from my page does not work...\nagent: We'd like to take a closer look with you. DM us about this issue and we'll continue together there.\n",
        "user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon.\nagent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details.\nuser: I have tried all these trics.. Contact no.\nagent: Please DM us your alternate number and also, request you to delete your number from the post security reasons. We request you to provide required details to assist you further. Regards, Dinesh\nuser: How many times do you guys need details?\nagent: Please DM us your alternate number ( non-Idea number) so we can assist you further.\nuser: What is wrong with you guys? Don't you believe in your own network? Why do you need non idea no.\nagent: Please let us know a convenient time to reach you as we were unable to get through on the given contact numbers. Rgds Neha\nuser: Hi Neha, Please arrange a call after 6PM.\nagent: We request you to provide required details to assist you further. Regards, Prashant\n",
        "user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store.\nagent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey\nuser: Thanks Corey. You\u2019ve been hearing so much from me we\u2019ll soon be #CreamSoda friends! Glad this excellent product is so popular, but need more #JS #NAS #CreamSoda does indeed appear to be popular, which I\u2019m pleased about but #Torquay Nicholson Road don\u2019t give it much shelf space\nagent: Apologies, when did you last visit the store? I'll look into this for you. Steven\nuser: Last visit Sat. Again #NAS #CreamSoda in desperately short supply. Not having much satisfaction at Torquay. JIT ordering not good there.\nagent: Hi Newton, the Torquay store are showing stock of the cream soda at the moment. Danny\nuser: Thanks Danny! JS is leaving me very thirsty fo #NAS #CreamSoda when in Torquay area! It would be good Danny if #Torquay was to up its game on reorders. The fab JS #NAS #CreamSoda is not the only one with inappropriate stock\nagent: Hi Newton, which other products have you been unable to get? Danny\nuser: Torquay repeatedly runs out of multiple kinds of soft drinks. A member of staff asked what I was doing. I said I was reporting it as here.. Danny, I notice several / many other soft drinks have sold out when I go to store for #CreamSoda. The JIT ordering is not Just In Time!\nagent: Sorry Newton. All products sold are subject to availability but I have fed this back to the relevant department for internal review. Danny\nuser: Thanks Danny. I think what we\u2019re finding is an excellent product with strong following not given enough space or orders too small!\nagent: This has been fed back for internal review. As I advised, all products are subject to availability. We'll monitor any feedback we get. Danny\n",
        "user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator\nagent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue.\nuser: My idea number 9724859999 My alternate number 7016817583\nagent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon.\nuser: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours\nagent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait.\nuser: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this...\nagent: Please wait as your concern is in progress.\n",
        "user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this.\nagent: We'd be happy to help! Please DM us the email address for your account.\nuser: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well.\nagent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved.\nuser: Oh okay. So there is no time limit to tip?\nagent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end.\n",
        "user: Please resolve case 00206044 for name change of my 6 family members. Kindly help.\nagent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR\nuser: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help.\nagent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul\nuser: Please let me know what's the pending amount and how to clear it. Thanks\nagent: Hi Baadshah, As we check your case we not able to find ID copy for \u200bNAEEM BASHID KHAN. >> Kindly provide us the passenger ID copy for further assistance. Thanks-Sha\nuser: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN\nagent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction >> >> it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon.\nuser: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959\nagent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha\n",
        "user: Can anyone help with this? Should do a re-install?\nagent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern.\nuser: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen.\nagent: 1/2 Are you a part of our Windows Insider program? If yes, we suggest creating us a thread here to better help you with your 2/2 concern: Thank you.\nuser: Yes, I am part of the insider program, but this is a bit above my head. Thanks!\nagent: We got your DM, Lezlie. To resolve a blue screen error, check this link:\n",
        "user: I\u2019m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can\u2019t wait to switch\nagent: Hello, this is never the experience we want our customers to have.  Please send us the street/city/zip of the financial center location. Thank you.\nuser: Well maybe we wouldn\u2019t have this problem if y\u2019all stopped charging fees \ud83d\ude21\ud83d\ude24\nagent: We understand your frustration.  Please send the requested information so we may address it with the appropriate parties. Ty!\nuser: You won\u2019t do anything.\nagent: If you change your mind, please send the requested information as we'd like to share with the appropriate parties. Ty!\n",
        "user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8\nagent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is...\nuser: I'm using the \"Pre-order iPhone X\" link here: Is that the right one? When I get to phone selection, I only see this\nagent: HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ...\nuser: An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later?\nagent: Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec...\nuser: That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue?\nagent: I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl...\nuser: No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot!\nagent: Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA\n",
        "user: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs.\nagent: I'm sorry for the troubles. Without providing personal or account details, how can we help you?\nuser: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to\u25b6\ufe0f my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door\nagent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist!\nuser: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method?\nagent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery.\n",
        "user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can\u2019t walk 3 carriages \ud83d\ude21\nagent: Sorry to hear this Jane. Which service are you on?\nuser: London to Liverpool 13:07 first class not good\nagent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist\nuser: Yes and can\u2019t help next toilet 3 carriages away and she can\u2019t walk that far wasn\u2019t informed when assisted to her seat!! !\nagent: i understand the frustration with this. The staff would do what they can to help\nuser: No help offered unfortunately \ud83d\ude21\nagent: We'll certainly feed this back\n",
        "user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it.\nagent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue?\nuser: \"Fill and Sign\" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few minutes. Preview's Annotate is much simpler and faster and free.\nagent: Hi, does this happen with all PDF forms that you using for \"Fill and Sign\"? Have you updated the app yet?\nuser: Yes and yes. + the permissions on all my PDFs are now screwed up - I can't open them in Preview anymore, only on Reader.\nagent: Hi Sandra, I would suggest to reinstall the Adobe Reader app to see if this helps the issue. Please post this issue on our forums too.  Sandra, here is a link to our forums to post the issue to.\nuser: Uninstalling Reader and rebooting worked to resolve the file permissions problem.\nagent: Hi Sanda, good to hear that. Thanks for the update. Please let us know if you have any questions or need further help.\n",
        "user: Really on flight 5737 I\ufe0ft takes over 1 hour to get your bag at DFW. Horrible service\nagent: We're glad you've been reunited, and truly apologize for the wait.\nuser: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It\u2019s why people don\u2019t fly American\nagent: If you're still without your bag, please see our baggage team member to check on it for us.\nuser: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess\nagent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225.\n",
        "user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time!\nagent: Hi Rhys, where are you travelling to please?\nuser: Fulwell to Waterloo\nagent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo\nuser: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. ..\nagent: The alteration to this service can be found on our JourneyCheck page here\nuser: So the is of no use?\nagent: No, our website is\nuser: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information?\nagent: Can you let me know please, was the display entirely blank? Was this on platform 1?\nuser: No, segment to show train arrival time just showed 'Delayed '. No further information then provided.\nagent: Thanks for the info Rhys, we'll report this fault.\n",
        "user: When you have been waiting 3+ hours for a maintenance crew from another airport \ud83d\ude44 Hands down THE worst airline experience I\u2019ve ever had.\nagent: We'd like to check on an update for you. What's the flight number?\nuser: 4412. It\u2019s been pushed back about 4 times now, so I don\u2019t know how much of an \u201cupdate\u201d there will be.\nagent: Our latest is showing an estimated departure time of 7p. We also have a great link to keep an eye on it here:\nuser: We\u2019re not even boarding yet. Still no crew. Ridiculous. Now 7:35\nagent: We can send updates to your phone as well, by signing up here:\n",
        "user: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the terminal.\nagent: We apologize for the issues tonight. Please know this is a security issue that is affecting all airlines flying in and out of Orlando.\nuser: Yes, and it's been resolved. For. Over. An. Hour. Southwest employees are confining us on an *inbound* flight, instead of letting us get off to the terminal which, again, *is already cleared. * That's not on security. That's on you.\nagent: It actually has not been resolved. The terminal is currently closed to all Passengers.\nuser: Yes it has. Terminal has been open for the last hour. Let us out.\nagent: That is incorrect information. Please check for the most up-to-date info. We appreciate your patience as we work with authorities.\nuser: Yes. I know you're giving me incorrect information. That's why I'm trying to set you straight so you can find out who's responsible for the three hours time I'll have to bill you for.\nagent: Thanks for hanging in there with us. We'll have you on your way ASAP.\n",
        "user: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch\nagent: We'd be happy to look into this display issue with you. To start, can you tell us which Apple Watch you're using?\nuser: Series 3 LTE\nagent: Which iPhone and iOS version are you using on the paired iPhone?\nuser: 6s plus iOS 11.03\nagent: Do you notice this display issue with any other apps?\nuser: Only twitter currently\nagent: Thanks. Let's start by updating both devices to see if the issues continues. This can help:\n",
        "user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious\nagent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off\nuser: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous!\nagent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase\nuser: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this\nagent: They can be reached on 03445565650 or through LiveChat here:\nuser: Your live chat is not working!\nagent: I'm afraid those are the only ways to reach the Aftersales team this evening\n",
        "user: how the heck do I talk to a person to help with an issue?\nagent: Hi there, how can we help you today?\nuser: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently.\nagent: Hi there! Please check the information in this link:\nuser: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain.\nagent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message.\n",
        "user: please can someone call me ASAP you won\u2019t answer the store phone\nagent: Hi there, which store are you trying to contact? ~ Olly\nuser: Crewe Cheshire\nagent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly\nuser: Both! They\u2019ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me\nagent: Please can you advise what the issue is and I can direct in the right place. Charlotte\n",
        "user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket\nagent: One moment, Robert, while I take a look. Thanks. *TMA\nuser: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap\nagent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA\nuser: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don\u2019t insult me Nope never have it Travel 300 nights a year\nagent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA\n",
        "user: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu.\nagent: we understand & regret the network trouble that you are facing. Please message us your contact details for investigation.\nuser: aree pehle apna 2g tower thik kar phir 3g k bare me bolna. Kabhi tower hi nehi rehta. My no 9434999754\nagent: has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. 2/2\nuser: tower kharap Hai idea ka. Thik kar pahle phot 3g 4g k bare me bolna\nagent: For further assistance, kindly contact Idea customer care helpline. 3/3\nuser: Tere bahut bad jio aye aur gaon gaon mr jio ke tower dekh. Par ab bhi tum logon ka tower nehi hua. Amazing.\nagent: Sorry for trouble. Request you to specify your exact concern, so that we can assist you better. Regards, Vicky We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n",
        "user: lost my preferred seat and now at the airport in Frankfurt Germany,can\u2019t use the lounge was told only for business class travelers!\nagent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD\nuser: I would like some kind of goodwill applied to my sky miles account!\nagent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD\nuser: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! !\nagent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW\nuser: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another.\nagent: Are you stating that you should have been able to access the airport lounge? *HJB\nuser: Correct , but it\u2019s only open for business class , never had that issue anywhere else\nagent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG\n",
        "user: is there a way to find a TV guide to find whats on?\nagent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here:\nuser: Thats good, will you ever be offering the CW network though?\nagent: No news regarding CW with our on-demand plans, but select CW content is available now with our Live TV add-on!\nuser: I couldn\u2019t get it through being live\nagent: The CW isn't available as a live channel yet, but we're working on adding it. We'll let our team know you can't wait!\nuser: But will you be able to record because YouTube tv have it but can\u2019t record?\nagent: When the live channel launches, yes. For now, new episodes are made available day-after-air for Live TV subscribers.\n",
        "user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I\u2019m going half as far\nagent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL or we are offering a sale fare from NYC to MGA. *HML\nuser: Thank you for the reply. I wont spend double to sit next to her on the exact same flight.\nagent: I understand, Hillary. You may want to check different dates to see if the fare maybe lower *HML if your friend hasn't already booked her flight. *HML\n",
        "user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! !\nagent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.\nuser: It didn't work, it is still taking forever just to get to a black screen, the green loading screen animation works, idk what to do.\nagent: Let's take that a step further and unplug the console and your router/modem for a full 5 minutes.\nuser: It didn't even fully apply the OSU1 thing.... it only jumps to 66% and then stays that way........ what do I do? It's been stuck like this for 25 minutes..... I'm losing my patience\nagent: Hi there! Please let the update finish it's process, we know this can be frustrating but it is best to let it complete.\nuser: I've waited 25+ minutes at the same screen........ I've had it for 5 years almost and this is the worst thing it's done, no problems previously..... I'm genuinely worried that my money has gone down the drain with this purchase.... not happy right now, quite frustrated. Please help me I'm so angry right now at this It will jump from 74% done in general to 86% done and not a % more..... it won't make a difference no matter how long I wait, I've turned it off and on multiple times during this and does what I've said earlier, goes from 74% to 86% and stops.... I'm so angry right now. Is there any way I can send this in for repairs? The original Xbox one??? ?\nagent: Yes, you can check out your repair and warranty options here:\nuser: Hello, I have fixed this situation on my own but on behalf of a lot of others who have this issue too...... figure out WHY this happens and how to prevent this in the future, to resolve it from going to a black screen, I had to factory reset my Xbox one. This musn't happen again.\nagent: Would you mind sending us a photo of the following please via 1  direct message? \u2022Pic of Detailed Network Stats in Settings>Network>Network Settings>Detailed Network Statistics: 2\n",
        "user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued?\nagent: Apologies, what's your local store? I'll look into this for you. Steven\nuser: There was massive gaps for most of the Robinson\u2019s squash drinks, and no labels to say what should be there. My store is Sydenham Bells Green ...London. My main local store is Forest Hill London, but it\u2019s never stocked it, so I go to the bigger store for it & other bits. Thank you\nagent: Thank you, could you confirm the right stores here please - Just so I know I'm looking in the right one.\nuser: This is the store that normally stocks it. Thank you\nagent: Thank you, I've had a check and this product is currently on hold. We'll hopefully have this back in stores soon. Robbie\n",
        "user: WTF is going on in Minneapolis? I assume my bill will be decreased this month.\nagent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH\nuser: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours.\nagent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH\n",
        "user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ?\nagent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us.\nuser: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2\nagent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered.\nuser: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon !\nagent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day.\n",
        "user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight\nagent: When did you send the email? ~Angel\nuser: 12th October ! This is where you slide into my DMs...\nagent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel\nuser: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?\nagent: I am so sorry for the wait! We are working to process this for you -Jordan\nuser: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?\nagent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan\nuser: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on?\nagent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre\nuser: This is a joke.\nagent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.\n",
        "user: hello, I\u2019m having an issue with a prepaid card I purchased is there someone I can talk to?\nagent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have?\nuser: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it\nagent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience.\nuser: But when I call all it does is tells me my balance on th card\nagent: Please press zero and # (repeatedly) until a rep is on the line.\n",
        "user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas.\nagent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the \"Bags On Time Guarantee\" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB\nuser: It won\u2019t accept my trip info since the date doesn\u2019t match.\nagent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins.\n",
        "user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify\nagent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK\nuser: Downloaded last night. Went to listen on the plane and all gone\nagent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV\nuser: None what so ever. Currently using a samsung galaxy s7\nagent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT\nuser: \nagent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR\n",
        "user: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks...\nagent: Can I ask what this is regarding, Jay?\nuser: I've applied for a few jobs with yourselves and not heard back for 10+ weeks, I know you place emphasis on emailing everyone about outcomes ...which is an absolutely brilliant trait, might I add. Just trying to chase up a couple of loose ends that I hadn't heard back from.\nagent: You should get an email either way Jay. Have you tried contacting our recruitment team?\nuser: I have, but I've had no responses whatsoever, and the recruitment phone line always goes to answerphone.\nagent: Can you DM us with details of jobs you've applied for and we can send this to our recruitment team.\n",
        "user: I\u2019ve had since I was 17 years old now they\u2019re changing my account so I have to pay a monthly fee starting in January \ud83d\ude12. Might be time to say goodbye, homegirl doesn\u2019t make enough for that nonsense. I liked my e-checking \ud83d\ude22.\nagent: We stopped selling eBanking in 2013. Digital banking services are now an integral part of all our checking products.  Please visit to learn about balance requirements & ways to avoid fees.\nuser: I don\u2019t make enough with direct deposit to avoid your fees \ud83d\ude12, I\u2019ve already called and talked a representative, I\u2019ll be going somewhere different come January. I liked e-checking because I never go in the bank anyway, but I\u2019ll find a new bank \ud83e\udd37\ud83c\udffc\u200d\u2640\ufe0f.\nagent: We apologize for the inconvenience, please keep us posted if you need anything.\nuser: There\u2019s really nothing you can do unless you change the requirements to waive the fee each month. I won\u2019t be making the minimum deposit amount in order to do so until after I graduate.\nagent: Hi Mallory, in order to waive the monthly maintenance fee, one of the requirements would need to be met.\nuser: You\u2019re charging my account because I don\u2019t make enough money to meet the requirements, doesn\u2019t make much sense. I loved BoA for the time I had it and recommended it to many people, but at this point I need to weigh my options. The monthly fee may be small but that\u2019s a weeks worth of gas.\nagent: We\u2019d like to talk with you. Please click below to send your name/ZIP/phone and best time to call.\n",
        "user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery.\nagent: I'm sorry for the trouble. Have you reported this to our support team here: ?\nuser: Called your customer support at 180030009009. Didn't get any update from them.\nagent: Please provide your details here: I'll look into the issue and get back to you.\nuser: Registered my complain 4 times to your customer support yet no sign of product delivery.\nagent: I'm sorry for the trail with your concern, I understand that this is already reported to our support. 1/3  above so that we can get back to you with any update. Appreciate your understanding. 3/3  However, to gain access to your account, your details should be provided in the link shared 2/3\nuser: This is really frustrating. You haven't taken any action even after 5 complains. I didn't see any update.\nagent: If you've shared the details, you might have received an email from us. Please check.\nuser: I didn't seen any product delivery updates in your mail. It seems guys are just sending email to collect customer feedback.\nagent: If you're unable to locate the correspondence from us, kindly fill in the form again here:\n",
        "user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache.\nagent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU\nuser: Not really, I click on a song and it just stays stuck. If I'm playing another song it stops and nothing plays afterwards.\nagent: Can you try restarting your device, then log out and back in? While you're at it, what Android and Spotify versions are you using? /AU\nuser: I have already restarted and logged out and it didn't work. The android version is 7.1.1 and the app version is 8.4.22.857.\nagent: Hmm. Is this only happening via 3G/4G, or is it the same with WiFi? Keep us posted /NY\nuser: It is the same with 4G and with wifi.\nagent: Got it. Does restarting your connection help at all? Also, are you getting the same result when you try using a different device? /NY\nuser: Restarting the connection didn't help. I tried it on my laptop and the songs are playing there.\nagent: Thanks for the info. Best thing to try here is a reinstall. Just follow the steps at\nuser: Hi, I just updated the app version in my laptop and the songs are not playing there anymore. It says: The song is not available. If you have the file on your computer you can import it. I am paying premium by the way.\nagent: Thanks for giving it a try. Can you DM us your account's email address or username? We'd like to check further /RK\n",
        "user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button.\nagent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device?\nuser: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work.\nagent: We\u2019re sorry you\u2019re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files?\nuser: Yes. Still nothing :(\nagent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too.\nuser: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name?\nagent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry.  2/2\n",
        "user: - did you mess up our tickets on purpose because I complained? It\u2019s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back?\nagent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time.\nuser: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I\u2019m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together\nagent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly.\nuser: Again, it was not. I know that because I\u2019m siting in a different seat It\u2019s your flight. Not the airport\u2019s flight. I feel we should be refunded the upgrade fee\nagent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used.\n",
        "user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con\nagent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seating team, as the often hold the front rows until the aircraft configuration is set.  2/2\nuser: we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 2/2 seat booking gives impression most seats booked to push people to pay, then after paying, find many still available. we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2\nagent: Hi Robert, seats are kept back for customers who choose not to pay for their seats and those who can't check in online.\nuser: hmm not convinced. I only paid because suddenly all but 25 seats disappeared. Then as if by magic once paid they came back!\nagent: Hi Robert, we've passed on your comments to our Customer Experience. Seat selection will always show those available at the time.\n",
        "user: What happened to 5GB at 500frs?\nagent: Y'ello Lester, It was a promotion The promotion has ended\nuser: What was being promoted?\nagent: Daily data bundle of 5Giga at 500f\nuser: I dont think that's a promotion. What's your definition of promotion? If 5GB was the promot\u2022 den 4rm dis definition it means were simply sell* the service @ a time frame. If u wer promotin itll still b availabl Please we want it back! \"Promote\" again! !\nagent: Well received. Thank for your interest and suggestion \ud83d\ude42\n",
        "user: My iPhone 6s won\u2019t connect to my home WiFi someone help me \ud83d\ude2d\nagent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors?\nuser: It says unable to join network I\u2019ve also reset my network setting and restarted my phone\nagent: Great steps so far! Do you have other devices that are able to connect to this network? Have you rebooted your modem since receiving this message? Also, can you confirm the exact iOS version you see in Settings > General > About?\nuser: My laptop and smart tv both are working fine and running at normal speed. I\u2019ve rebooted my modem several times. I\u2019m on version 11.1.1 ... although I did 5 network reboots and it finally took... and it stayed connected for 5 Mins and stopped working again\nagent: Understood. How many devices are connected to this network at one time? Are you able to connect to other networks, or does this persist?\nuser: At the moment 3 and sometimes I can connect to other but majority of the time I cannot\nagent: Alright. Let's continue chatting in DM. Send us a message using the link below.\n",
        "user: the headphones I have just brought now have \u00a310 off just one day later. Is there anything you can do about this?\nagent: Hi Gavin. Has the order already dispatched?\nuser: Yep, just awaiting for delivery today. Any chance of a \u00a310 gift voucher? #cheeky Also would you be able to tell me if my package will arrive before 8pm as my work will be closed at 6pm\nagent: Hi Gavin. We wouldn't be able to specify a delivery time I'm afraid. Is the order being delivered to your work address?\nuser: Yes its being delivered to my work address. I just thought it would be out for delivery by now\nagent: Hi Gavin, that's great. We deliver up until 5pm to work addresses so we still have lots of time to get this to you today.\nuser: Perfect sorry I know you\u2019re busy today \ud83d\udc1d\ud83d\udc1d\ud83d\udc1d Any chance on a gift card for the \u00a310 difference cosidering it was only yesterday?\nagent: Sorry Gavin, we don't offer price match so we would't be able to issue any refunds.\n",
        "user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:(\nagent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting.\nuser: Using 55\" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user.\nagent: Thanks for the details! Have you worked through the steps here:\nuser: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait.\nagent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far?\n",
        "user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating?\nagent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system\nuser: Maybe..remove all location detail from game..even from teammates..bc they use info to cheat..sucks.. Yay..fkn shit is happening again..whole thing just one fat group cheating fuck session Maybe when you find cheaters..wipe their weapons & levels to 0..and label them cheaters\nagent: Rest assured, in-game reports will be reviewed by the studio and appropriate action will be taken.\nuser: Added to block list..best/cheater ive seen so far..mf can see the future or sum\nagent: Understood. Please report that player in-game. Thank you.\n",
        "user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won\u2019t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn\u2019t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can\u2019t do it over cellular. Tried hotspot 7Plus as before. Now it won\u2019t work. Surface wouldn\u2019t connect either Now I\u2019m on hold for 20 minutes waiting for SOMEONE at to activate my phone.\nagent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT\nuser: Like how are you messing this up? This isn\u2019t the first time you\u2019ve done this. let see how long this goes Unless you can activate the SIM over DM, I don\u2019t think I want to waste either of our time.\nagent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi\nuser: Crossing 30 min hold time. No response to DM. #LeSigh\nagent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) <3 *KrystnYogi\n",
        "user: i have a few questions for you if you could get back to me that would be great\nagent: Hi Andrew, how can we help?\nuser: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my laptop\nagent: Hi Andrew. Yes, you can put a small padlock on your checked baggage. You can also take a laptop on the plane, 1/2 but depending where you\u2019re travelling. Please find more information on the following link.  2/2\nuser: Well I'm traveling from PHX to Dublin and my flight is on Feb 15 and I want to make sure I have everything ready and prepared before that\nagent: We understand, Andrew. With regards to the padlock we'd recommend you take a TSA approved lock. Do you have any other questions?\n",
        "user: . in con mode again. A company that deserves to go bust. Awful service.\nagent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email address registered to your PayPal account and some details of how we can help.\nuser: .Just credit my account with my money you con artist cunts.\nagent: We don't have any details regarding the issue you're facing. If you'd like to send us a DM with the email address registered to your PayPal account and some details of what's going on, we'd be happy to take a look at what options we have to help out.\nuser: .Of course you don\u2019t. You money grabbing bastards..\nagent: This is the first we're hearing of it. We're here to help if you'd like to send us a DM.\nuser: .ill take it up with my bank then shall I? You amateur blaming school leaning coward blaming children wankstains\nagent: Sounds good. If you need us, our offer still stands. Have a nice day :)\n",
        "user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered.\nagent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused.\nuser: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC\nagent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers.\nuser: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers.\nagent: Hi Stephen, we're sorry about your experience. We will be feeding this back.\n",
        "user: any idea when you\u2019ll fix the WiFi glitch? Music won\u2019t load when connected to work WiFi. Forums show this is a known issue?\nagent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV\nuser: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2.\nagent: Got it. Can you try to see if logging out > restarting your phone > logging back in to your account makes a difference? /DV\nuser: Now I can\u2019t log in but our network is fine\nagent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV\nuser: Router restarted. Only able to login if not connected to WiFi. IT dept says \u201cit\u2019s a known Spotify issue\u201d \ud83d\ude44\ud83e\udd37\ud83c\udffc\u200d\u2640\ufe0f Works fine on other WiFi\u2019s.\nagent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH\nuser: Private WiFi. No issues w/home WiFi. My IT dept says it\u2019s a \u201cknown Spotify issue\u201d; but they are likely wrong. TY for troubleshooting\nagent: Could you send us your account's username or email address? We'll take a look backstage /TM\n",
        "user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today.\nagent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what type of external displays?\nuser: I'm using High Sierra, and they're Samsung displays. I filed These are the monitors:\nagent: We appreciate that link. Did this happen prior to updating to High Sierra, or after?\nuser: It has happened on El Capitan, Sierra, and now High Sierra. I linked another thread in mine which shows issue since Snow Leopard\nagent: Got it. DM us and we'll continue from there.\n",
        "user: ios 11.0.1 can\u2019t connect bluetooth to my car\u2019s head unit. Will wait for your reply.\nagent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices?\nuser: It connects successfully but when i try to play a song from my iphone, the car\u2019s head unit freezes and restarts.\nagent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone?\nuser: Yes. I it happens to all apps that plays audio. It works just fine in ios 10\nagent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone?\nuser: It doesn\u2019t have issues, only the car stereo. I haven\u2019t tried it yet.\nagent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more:\nuser: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly.\nagent: We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in?\n",
        "user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel\nagent: Hi Don, we're sorry to hear this. Please DM us the reservation code so we can investigate. We're standing by.\nuser: You already have it from my other account for my handyman business As explained before the private abuse IS OVER! Customer Service in MY WORLD means taking a financial hit if need be. While fixing tub leak broke toilet tank REPLACED toilet tank\nagent: Thank you for this information, Don. We have located your account and see that you have a case open with the appropriate team. 1/2 We have updated your case notes and asked that your Case Manager follow-up with you directly. We appreciate your patience in the meantime.\nuser: Absentee Host LIES TO ME & delays solution for EXTRA DAY & feels he should be rewarded with 10 days reservation balance\nagent: Hi Don, we have asked a Case Manager to follow up with you directly. Please delete your other tweet as it contains sensitive info.\nuser: No! You can DEAL WITH ME HERE! People with the upperhand NEED A BRIGHT LIGHT SHONE ON THEIR DEALINGS Wow just wow, could this trip BE ANY WORSE! Somewhere along the way she actually DID pick up a mosquito borne disease. Has receipt for shots\nagent: We see that your case manager is in touch with you via email regarding on the refund. Meanwhile, please kindly be reminded that Airbnb 1/3 doesn't accept third party booking. More info can be found here: if you have more questions. Thank you. 3/3\n",
        "user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last\nagent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR\nuser: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing\nagent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR\nuser: They stop and then when I press shuffle again this comes up\nagent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR\n",
        "user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on.\nagent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers.\nuser: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks!\nagent: Share a reachable contact number and the number to be replaced for assistance.  We are dealing.\n",
        "user: I'm expecting a delivery by 1pm from you. No sign of it.\nagent: Is there any update on your tracking?\nuser: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel?\nagent: You're not able to cancel an order after it ships, but you can set up a Safe Place for us to leave your parcel while you're away here: I hope this helps!\nuser: It doesn't help, no. This is a fragile item worth several hundred pounds. There is a reason why I paid to have it delivered today. I've waited in when I would normally have gone out. Further suggestions?\nagent: Can you confirm which carrier is handling this order? Depending on which carrier has this parcel, there may be an option to cancel the order through your account. Just click the following link:\nuser: 'Confirm'? I haven't actually told you in the first place. It's DPD. If they can't deliver, how long before it goes back to you and my money is refunded? Additionally they haven't actually said which day they WILL be delivering it.\nagent: I understand why you're concerned! We'd like to take a closer look into the delay with you. Please contact us directly by phone or chat here: Let us know if you have any other questions or concerns!\n",
        "user: why can\u2019t I change songs from my home screen or control center? ?\nagent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM\nuser: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you!\nagent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM\nuser: Yes! Also unable to use my car to change songs while through Bluetooth or the usb.\nagent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM\nuser: Everything worked! Thanks!\nagent: You're welcome! Give us a shout if you ever need us again. We'd be... \ud83d\udc9a /JM\n",
        "user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord\nagent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.\nuser: It\u2019s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !\nagent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.\nuser: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn\u2019t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice\nagent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.\n",
        "user: thanks again for your help with my check in last night! Y\u2019all awesome! Now can tell me how I\u2019m going to make a 37m ATL A-D connex...\nagent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2\nuser: Thanks! You guys rock! Oh and of course hotel shuttle service got the 1054 crew here late, typical of my week so far \ud83e\udd37\u200d\u2642\ufe0f\nagent: We are always happy to assist! *HMB I'm sorry about the crew's delay there, Gary \ud83d\ude1e *HMB\nuser: You can\u2019t help traffic !\nagent: No matter where it is, traffic is inevitable! \ud83d\ude29 *HMB\n",
        "user: when I shopped online this morning the code you sent me didn\u2019t work. Spoke to shop assistant she advised to contact you.\nagent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz\nuser: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside.\nagent: Thanks Len could you also send me a screenshot of this please. - Gaz\nuser: Hi Gaz as requested\nagent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem\nuser: Hi Clem I made the purchase online this morning when the code wasn\u2019t working and on collecting from store was told to contact you.\nagent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan\n",
        "user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?\nagent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS\nuser: Android 7.0, is that what you mean?\nagent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS\nuser: I have restarted and the problem is still there.\nagent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO\nuser: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?\nagent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI\n",
        "user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old\nagent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC\nuser: No thank u it's gonna happen again this issue was going on for the last 3months\nagent: I do understand the inconvenience you\u2019ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH\nuser: So another outage for the 4th time smh\nagent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP\n",
        "user: \nagent: Disruption between Sheffield and Derby until approximately 07:30 #Derby\nuser: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay\nagent: Hi there, the service is currently running to schedule.\nuser: Never fails to amaze me how abysmal your system for reporting delays is. Here we are at 6.32 and it's announced as delayed. Useless.\nagent: Unfortunately a signalling issue is currently causing delays at chesterfield. Sorry for any inconvenience caused.\nuser: That doesn't change the fact that it was showing as on time until 1 minute before it was due. Why so late to let people know?\nagent: Unfortunately we were only made aware of the issue just after the train departed from Chesterfield, further information can (1) Be found here -\n",
        "user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England\nagent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the \"Call Me\" button and enter your number at so we can further assist you.\nuser: Oh I\u2019ve been helped by Lyft :) it\u2019s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating.\nagent: We're glad to hear this has been addressed. Please let us know if you have any other questions.\nuser: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to?\nagent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you.\nuser: Done :)\nagent: Could you send us a DM with the email address you used?\n",
        "user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd\nagent: I'm sorry to hear about the issue. To escalate further please complete the link\nuser: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ?\nagent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours.\nuser: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist.\nagent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2\nuser: Hey ! I got call from customer service and queries are answered now.\nagent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day!\n",
        "user: I paid for a season of rake, downloaded it to my iPad & now I can\u2019t watch it? Unless I connect to store? Is that right ?\nagent: We'd love to help. Which iOS version are you using? What steps are you taking to watch the episodes?\nuser: The latest version. I\u2019ve downloaded it to iTunes and am just going in there. Oh it\u2019s started working ! Disregard. Thanks anyway\nagent: Great! So glad to hear it's working. We're here for you if you have any other questions.\nuser: And now this. It\u2019s so hit and miss do I need to be connected to access what I purchased and downloaded ? Ok so once I can get in to the tv app it\u2019s fine. It I have to be connected to the store to get it. Can I change that?\nagent: It's possible to download purchased content for offline viewing. Other than this message, is your iPad online? Please DM us.\n",
        "user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game\nagent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing:\nuser: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access\nagent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2  their console into offline mode: then they should be able to launch this content. 2/2\nuser: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase\nagent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it:\n",
        "user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router...\nagent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value. If the package or service you currently have does not fi...\nuser: I didn't get to see the rest of what you were saying\nagent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value... If the package or service you currently have does not fit your budget or needs, we encourage you to phone in to 1-800-892-4357, or visit a store location to best address that.\nuser: So you guys have more than one INTERNET ONLY package?\nagent: Pricing and packaging inquiries and changes, must be handled by a billing agent. I wish I were able to assist more with this, but it has to be handled appropriately, to ensure accurate information is provided and proper changes are made for you.\nuser: Thank you, I will keep you posted.\nagent: If you need any other help, we are always here for you.\n",
        "user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone\nagent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like?\nuser: Iphone 7 or 7plus with 5gb data\nagent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone?\nuser: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do.\nagent: \ud83d\ude1e Have you already spoken to our upgrade team over the phone to see what we can offer? :\nuser: We spoke over live chat but wasnt much help.\nagent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience.\n",
        "user: hi I have had a problem with FIFA points and I was told by to contact you\nagent: Here to help! Please provide us with more details of this issue in order to assist you better.\nuser: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed\nagent: Sorry to hear that. Restore Licenses to refresh your privileges and try again:\nuser: Thank you\nagent: Anytime!\nuser: It didn't work\ud83d\ude1e\nagent: If your game is a physical copy make sure it's from the same region as your PSN account.\nuser: How do I know that\nagent: That will depend on where you bought it.\nuser: It is aisian and so is my account. ( my account is Omani and oman is in Asia)\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\nuser: I followed you\ud83d\ude42\nagent: We have sent you a Direct Message via Twitter with further instructions.\n",
        "user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it?\nagent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered.\nuser: Yes I ordered online and I don\u2019t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I\u2019m guessing Fridays deliveries must have been allocated so can be checked? I\u2019m guessing from the lack of response, no one knows\nagent: We've replied to your private message Simon.\nuser: Yes but only telling me that once you\u2019ve sent my phone you\u2019ll then tell me you\u2019ve sent it. That\u2019s not really what I was asking or particularly helpful.\nagent: That's all the information we have Simon.\nuser: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on.\nagent: \ud83e\udd14 \ud83d\ude2b \ud83d\ude16\n",
        "user: i can not see the map of my route. I have geo localization activated.\nagent: Here to help, Ezequiel. What device, operating system and NRC app version are you using?\nuser: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music\nagent: Thanks for passing that over. Do you have Power-Saving mode turned on?\nuser: No i dont\nagent: Just to clarify, how do you hold your phone while running?\nuser: I put it on my bracelet. I don't blcok the phone and RNC open all the time\nagent: We aren't quite following. You attach it to your wrist with an armband?\nuser: Yes\nagent: Got it. Go ahead and log out of the NRC app> restart device> log back in. Go for another run and test it out.\n",
        "user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this\nagent: Sorry to hear the transaction hasn\u2019t gone as planned. Has the return been escalated to us to make a decision?\nuser: I\u2019m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information\nagent: I\u2019m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2  It sounds like we haven\u2019t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2\n",
        "user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York.\nagent: You can always check for any outages in your area at this link.\nuser: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working.\nagent: Do you know where your battery backup is located?\nuser: Yes, i know.\nagent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min.\nuser: I did it. Still noting changed. Red circle on router\nagent: We will need to dig deeper. Please follow and DM us.\n",
        "user: Thankful for free trials because live TV is garbage. Always skips and is always buffering.\nagent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try:\nuser: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times.\nagent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest:\nuser: On the computer, not casting, it works fine I believe. I dont watch it only from my phone.\nagent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over?\nuser: Yeah, everything I have is updated to the current firmware.\nagent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out:\n",
        "user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund\nagent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you.\nuser: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking & Savings\nagent: Thanks for the info, our Social Care Team will follow up with you.\nuser: Another promise!\nagent: Hi Muyiwa. Thank you for speaking with us last night. We will research your account and follow up with you again today. Thanks!\nuser: Thanks for the call, pls let me know if you need any information from me to help fast track ur research\nagent: Thank you.\nuser: Gud 2 know dat social media could help & succeed where over 4mnths of patience + several hrs of weekly calls & branch visitation fails... Big thks 2 d social media team 4 ur prompt intervention & resolution.\nagent: Thank you for your feedback. We are glad we were able to help. Have a great day!\n",
        "user: is there a good reason why I\u2019ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I\u2019m beginning to think that #LTE is just an acronym thrown around for no reason.\nagent: Have you tried powering your phone down for about three minutes to reset the phone?\nuser: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us.\nagent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area.\nuser: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they\u2019re roaming areas?\nagent: You should get service on voice and texts and you do get 500MB of data roaming in those areas.\nuser: So you\u2019re saying that extended and roaming are the same thing.\nagent: They are different as you can be in an extended area and not roaming sometimes.\n",
        "user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many...\nagent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be sure not to post any account number in your DM.\nuser: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do?\nagent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed.\n",
        "user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it\u2019s Prime content or otherwise)?\nagent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here:\nuser: I have a Fire TV Stick + Echo Dot; but I\u2019m really wondering if the Echo Plus - which I understand has a good speaker - can be used as a TV output speaker while streaming content. Or does it only work while playing Alexa-controlled music? The link you provided doesn\u2019t provide me the answer to my question - thanks in advance for looking into this for me if you can. If not, no worries.\nagent: Hey, if you have a moment please get in touch here: to get in touch with our Echo team.\nuser: That looks like your generic customer service page - is that also your Echo team\u2019s contact site? Do they have a Twitter presence?\nagent: Yes, it is our customer service page. However, when you get in touch you will be directed to the Echo team for assistance.\nuser: Thank you for clarifying. I\u2019ll do that tomorrow over the phone. Have a good night!\nagent: Hey! Glad we could be of service :)\n",
        "user: why do y\u2019all disconnect while in cut when you\u2019re in the wrong? I\u2019m so upset with your CS and would like to speak to a Supervisor\nagent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can.\nuser: Money was taken from my debit card for services I\u2019ve never even used or received and now my money was put on another card? Yea ok How\u2019d y\u2019all take my money from one card but say you refunded it to a whole other card? & don\u2019t feel I should be compensated your mishap\ud83d\ude14\ud83d\ude41\nagent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you?\nuser: That I would have to locate where they \u201csupposedly \u201c refunded it to. Why charge my card but not refund my card? Then just cut me off in chat\nagent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone:\nuser: I\u2019ve tried that twice already! What\u2019s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too\nagent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone.\n",
        "user: been trying to access my account online for over a month but unable..promised call back - non received\nagent: Hi Andy, let's see what I can do to help! What type of account are you trying to access?\nuser: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt\nagent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out?\nuser: credit car ive sent details\nagent: Perfect, we've got the email over at this end. Leave it with me!\nuser: hi, ive still not been contacted - can someone please sort this for me\nagent: Thanks for your patience Andy, I'll chase this with the team for you now.\nuser: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me\nagent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on.\nuser: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks\nagent: Thanks for getting back to us Andy, leave it with me!\n",
        "user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away!\nagent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that.\nuser: They tell me that even though the seats are available, they don't have the codes to use. HELP!! !\nagent: We're unable to make the code available. It's done automatically. You'll have to continue to check online or with Reservations.\nuser: So you agree that at this time Reduced Mileage Fares cannot be booked for December and January?\nagent: Please check with our Reservations team and they'll provide clarification.\nuser: After 4 different agents, I FINALLY got someone who could book it--after I pointed out that it was on that it can be booked now. It seems the agents need some training on booking Reduced Mileage awards!\nagent: We're glad they were able to take care of that with you! Thanks for working with them.\n",
        "user: why isn\u2019t the weather\u2019s widget not working no more? (Even since iOS 11.1)\nagent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted?\nuser: Only the weather app is showing the right weather, it\u2019s the widget that\u2019s not showing working. I restarted. Never mind, I disabled the widget for a while and it\u2019s working now, thanks\nagent: Just to confirm, are you using a third party app called 'The Weather Channel'?\nuser: No, just the Apple weather app and the Apple weather widget\nagent: Just to confirm, did you take these screenshots within the similar time frame?\nuser: Yes\nagent: You mentioned you disabled the widget and got it working again. Is it still working OK? If the issue is continuing, DM us.\nuser: Yes it\u2019s continuing..\nagent: Join us in DM by clicking on the link below. We'll continue with support in there.\n",
        "user: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time\ud83d\ude29\ud83d\ude29\ud83d\ude29\nagent: We'd be happy to look into what's going on. Does this happen with every album?\nuser: Yes! It changes to a random artwork but in itunes looks ok, it changes only in the iphone when I sync them\nagent: Are you an Apple Music subscriber?\nuser: No, it happens with the music i have in my pc\u2019s library\nagent: Is the artwork on your PC custom, or is it the artwork that should appear? Same with the artwork as it appears on your iPhone.\nuser: Is the artwork that should appear, the one that comes with the mp3 file\nagent: Thanks for clarifying. Let's work through the steps here: DM us if the issue continues.\nuser: I\u2019ve found a solution! Thanks\u263a\ufe0f\nagent: We're glad to hear you got it sorted. DM us if the issue comes back, we'll be here for you.\n",
        "user: this is your only Club Europe offering. Could have saved \u00a3300 in eco and bought an m&s sandwich. Appalling.\nagent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on your flight and that the diet coke ran out during the flight. 1/2 I'll certainly ensure your comments and feedback are passed to our Catering and Customer Experience teams.  2/2\nuser: I would like more than my comments to be passed on. It's disgusting to pay for club and be served a wrapped sandwich on a plate. Please could an executive club manager please call me.\nagent: The Executive Club don't handle customer complaints, Daniel. As a part of Customer Relations we respond to all complaints. 1/2 The afternoon tea you were given is one of two choices on our UK and European flights. were you offered a ploughmans salad? The food we 2/3 serve reflects the time of day and length of the flight. I hope my explanation, together with our taking your feedback on board has helped.\nuser: No offer of ploughmans. Just handed this rubbish. Do the prices vary for the time of day to reflect a \u00a31 sandwich served? As the British flag carrier you should be ashamed to call this afternoon tea. would do better.\nagent: The meal served is appropriate for the time of day, Daniel and is complimentary. Please DM the flight number and date so I can pass on 1/2 the lack of choice you describe.\n",
        "user: There is a bug when i am setting up my artist page through spotify\nagent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS\nuser: Not able to upload songs to spotfy via artist webpage When i go on to create an artist account, it makes me pick from a list of artists already on spotfiy and then verify that i am them but im not them i am trying to put my music onto spotify for other people to find\nagent: Got it. Our friends in Artist Support are the right folks to help with this. You can get in touch with them here: /MT\nuser: This is what i am getting when trying to talk to them Also the same thing that i get when i try to upload music\nagent: Hmm. Could you DM us your contact email address? We\u2019ll chase this up! /LS\n",
        "user: Idk if it\u2019s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. \ud83d\ude21\ud83d\ude21\ud83d\ude21\nagent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud?\nuser: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago...\nagent: Understood. Let us know if you're able to import your photos using our article and steps here:\nuser: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can\u2019t find photos again...\nagent: Okay. Have you tried repeating the steps again from the article to see if it works?\nuser: Yes. And then some. Nothing is working\nagent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.\n",
        "user: \nagent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test.\nuser: Am i going to be restarting every time with no solution?\nagent: We cant reach you on 0712***5.\nuser: How cant you reach me when i can reach you\nagent: The issue is resolved, kindly restart your handset and test.\nuser: Why you taking me for a ride seriously? you tell me to keep restarting and subscribing again but i get this \"Unable to connect to the Internet, please try again later.\nagent: Hi,we are looking into the issue, we shall advise.\nuser: The issue is recurrent am not into your \"games\" anymore i better switch.\nagent: Kindly check DM.\n",
        "user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving\nagent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance.\nuser: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever.\nagent: Let me loop in an expert to review & respond shortly, please excuse the delay if any. Thanks!\nuser: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this.\nagent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.  Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well.\nuser: Ubee pen and monitor. Windows 10. Thanks\nagent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue.\n",
        "user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0.\nagent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW\nuser: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. \ud83d\ude2d\nagent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW\nuser: That'd be awesome!\nagent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW\nuser: They didn't show.\nagent: I would like to look further into this. Would you mind sending a DM with your account information? -JW\nuser: The account's under my roomie's name & info, & wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r\nagent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW\n",
        "user: still 2g network at the location from where I m tweeting\nagent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya\nuser: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times but no resolved till date See the E arrow at data not H+ or 4G\nagent: Thank you for sharing your contact details. Request you to share alternate number so we will get in touch with you. Regards,Pradnya\nuser: Only one number\nagent: We have noted your contact details. We will revert with an update shortly. Regards,Pradnya\nuser: Thanks for your precious suggestion to try with Airtel and Vodafone in mobile network selection but as usual stucked with 2g only\nagent: As per recent telecon your concern has been initiated by us under ref. no. C1-102849262300 & you shall hear on the same at the earliest.\n",
        "user: [My Best Fans] via\nagent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi\nuser: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY\nagent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3 *LauriL\nuser: AT&T is too embarrassed to show up lmao\nagent: LOL! We are thrilled to have you on #TeamMagenta! \ud83d\udc4d\ud83d\ude04\ud83d\udc97 *PatrickUllmann\nuser: I need some #TeamMagenta merch\nagent: Check out: \ud83d\udcaa\ud83d\ude0e\ud83c\udf1f *PatrickUllmann\n",
        "user: any chance of getting the complaints procedure today?? ?\nagent: Your complaint has been escalated. Please refer to our User Agreement for further info.\nuser: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?\nagent: We can pass along your feedback, but this \"escalation\" does not result in a contact back. Sorry for the confusion.\nuser: Seriously? Why is your customer service so bad? So how do I complain higher?\nagent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor.\n",
        "user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them?\nagent: Do you have the confirmation number and I will be glad to take a look? *HRO\nuser: Sent a DM\nagent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO\nuser: Thank you! What are the options for older travelers? Anything I can do?\nagent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO\nuser: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK?\nagent: We can add a wheelchair or Meet and Assist to the record. *ALS\nuser: I think a \"shuttle cart\" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too.\nagent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS\n",
        "user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under \"songs.\" When I click a song in one of my playlists, it plays the right one.\nagent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP\nuser: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem.\nagent: Got it. Does the same thing happen when you use an incognito window? /AP\nuser: I don\u2019t know what incognito window is. Anyway, I already shut off my computer for the night. I\u2019ll tell you tomorrow if it still does this... ...in incognito window.\nagent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP\nuser: I\u2019ll let you know tomorrow if anything changed.\nagent: Sounds like a plan! We'll wait for your update. Good night \ud83d\ude42 /AP\nuser: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer & turning it back on fixed it.\nagent: Great! Glad to hear it's working. Just let us know if we can help with anything else. \ud83d\ude42 /AU\n",
        "user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition).\nagent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you asap. Please be on the lookout for their contact. Thank you.\nuser: I've spent multiple hours speaking w/ CS team. Case manager disputes that listing is misleading & says it is good condition (whereas other 2 reps were also appalled at pics I sent). Clearly case manager doesn't care abt customers, focused on not giving refund. Honestly, I am still shocked that this is even something I need to further pursue. I could hear the case manager struggling to say it is not a misleading post and disgusting apt, but he didn't want to issue refund and said it. Pics again as a reminder of the quality of place. AirBnB Policy: \"If you are a Host, you are responsible for ensuring that the Accommodations you list on Airbnb meet minimum quality standards regarding access, adequacy of Listing description, safety, cleanliness\" I guess exposed electrical outlets are not a safety issue?!?! I suppose dumpsters at building entrance, holes in floor, rusted faucets and dirty bathroom vents fall within \"minimum quality standards\" for cleanliness? Does picture on listing with amazing view vs. the actual view from living room of dumpster (see pics) fall within the \"adequacy of Listing description\"?! Am I missing something? Host didn't follow multiple minimum quality items but u don't care since you got your money.\nagent: Hi Mostafa, a member of our team is currently reviewing the situation and will be following up shortly. We appreciate your patience during this process. Please feel free to DM us with any specific questions you might have in the meantime.\nuser: yeah, you said that yesterday & same case manager reached out with same (ridiculous) conclusions. I disputed transaction with credit card company and they will follow up with you. I can appreciate bad experiences happen, but your response has been really shocking!\nagent: We understand your frustration. Our dedicated team is currently reviewing the case once again and they will follow up with you as soon as they can. Thank you for your patience.\nuser: AirBnB still not willing to refund. Any self-respecting company would have issued a refund and apologized profusely given the dirty place, let alone the safety issue with exposed electrical outlets. Pictures again to remind you of what AirBnB thinks is \"acceptable\"\nagent: We have issued our final decision on this matter. Please refer to the email thread that we have been corresponding with you. Rest assured your feedback has been recorded, Mostafa.\n",
        "user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket?\nagent: We\u2019re sorry to hear this Jeremy, have you booked through ourselves or a travel agency?\nuser: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ?\nagent: This doesn\u2019t sound right Jeremy, can you please DM us your booking reference, email address and phone number?\nuser: __email__\nagent: Hi Jeremy. We\u2019ll need you\u2019re booking reference, email address and contact number to look at this for you. Please DM us the information.\n",
        "user: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip\nagent: Sorry Delia, what store did you return this to? Steven\nuser: Taplow\nagent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2\nuser: I hope you\u2019re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong.\nagent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya\nuser: Oh good, perhaps someone could tell the young lady? Sorry I don\u2019t know her name\nagent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee\n",
        "user: logic: new legislation means can use allowance abroad, something my contract charges me \u00a35 a month for as part of contract 1/2\nagent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.\nuser: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.\nagent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.\nuser: But it was advertised and sold as an extra \u00a35 a month so \u00a340 not \u00a335. So just wondering why I'm still paying it if this service is now free\nagent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this?\nuser: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours \ud83d\ude2b\nagent: \ud83d\ude14 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?\n",
        "user: How do I remove expired subs from MyNorton? Don't want to see renew reminder on login for something I'm never going to renew.\nagent: Sorry, Tim. Are you referring to the pre-billing notification email? Or you're looking to remove Norton product from your PC? -Prasanna\nuser: Neither! I'm talking about the renewal reminder for an expired subscription that shows in My Norton account every time I login.\nagent: Sorry about this Tim, are you getting this even after closing it(by clicking on the X mark)? -raj\nuser: Yes, but only till I log out - but not relevant.\nagent: Sorry Tim, we do not have option to remove expired products from the account. I would suggest that you go ahead and post your (cont) feedback/suggestions in our Norton Forums here: -raj\nuser: If I can't remove expired subscriptions can the red renewal reminder for a sub that I am never going to renew be permanently suppressed?\nagent: Yes, could you close the reminder and login from an other web browser to see if you still see it? -raj\nuser: Not sure why you expect that to work and it doesn't.\nagent: Sorry, Tim. Could you please sign out/sign in again after few hours and let us know if this still happens? -Harini Hi Tim! Did you try to sign back in? Let us know if you need any help! -Harini\n",
        "user: Yo my residential internet service has been down all day... wassup?? !\nagent: Let's take a look. Any red lights on your router?\nuser: Yes\nagent: Do you know where the Battery Backup unit is located?\nuser: No. I've unplugged and reset the router multiple times\nagent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units.\nuser: What do you want me to do with that?\nagent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.\nuser: Fixed! Thanks!\nagent: Awesome, Enjoy your night.\n",
        "user: 17.15 was told to come off then train went from Manchester\nagent: Hi Masood, anything we can help with?\nuser: Why were we told to come off the 17.15 then it departed? Which train should I get home?\nagent: The train would have been held after it departed due to a major incident Masood.  You can travel with from Manchester to Leeds then to King's Cross with\nuser: Going stoke on Trent Which train should I get to Stoke from Manchester\nagent: There's an 18:15 or 18:35\n",
        "user: your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. and then when I do, it keeps taking me to the main account dashboard, which is useless.\nagent: We'll be glad to help! How many channels are you getting that error on?\nuser: Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). For example 509 doesn\u2019t work (CBS) but 550 does (USAHD).\nagent: Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds.\nuser: It almost feels like an account provisioning issue, but I don\u2019t recall making any changes to the channel lineup recently.\nagent: That error message is associated to a signal issue.\n",
        "user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!\nagent: We do our best to always get you to your destination on time and apologize for the extended travel time.\nuser: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up\nagent: If your tickets were in the same reservation, our team would rebook you at no added cost.\nuser: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.\nagent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.\nuser: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?\nagent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.\n",
        "user: I heard a wonderful and heart-warming story from my passenger yesterday about the airline helping her after breaking her foot. It doesn't surprise me. Southwest is a great company.\nagent: We love taking care of our Passengers, Thomas. Thanks for sharing the love.\nuser: Sure thing. I'm a busy man, but I try to promote Southwest whenever I can. When my passengers moan about other airlines, I always enquire why they didn't book with SWA. The main reason seems to be that you don't appear on Google's flight search. May I suggest you make this your new slogan: \"Our flights won't appear on search engines.\"\nagent: Ha, you're right! We don't offer flights on 3rd party sites. We really appreciate you being an advocate for us. Please DM your Rapid Rewards # for some extra love.\nuser: I don't have a rapid rewards number, unfortunately.\nagent: No worries! You can enroll here:\n",
        "user: lol please fix, the app is drunk \ud83d\ude02\nagent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB\nuser: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535\nagent: Thanks for the info. Can you send us the Song Link? Just tap the three dots > Share > Copy Link /PB\nuser: it's comes up as I will survive but look at the album title and cover.\nagent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB\nuser: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it?\nagent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB\n",
        "user: arrived at FLL only to find hotel I booked through you is closed and I wasn\u2019t notified. Not how I expected to start my vac! !\nagent: Oh no, Zach! Did you book it online or through a Vacation Package?\nuser: I booked it online after I booked my flight\nagent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP.\nuser: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn\u2019t booked through\nagent: Zach, our apologies. Is there a phone number on the confirmation info you received?\nuser: Yes 1-844-782-9792. I called them but was told I\u2019d have to rebook myself online and they could only apply for a refund\nagent: Zach, what company were you talking to when you called?\nuser: Southwest hotels\nagent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies.\nuser: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this\nagent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund.\n",
        "user: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company.\nagent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from?\nuser: What Amazon marketplace? I dont know what that refers to. What are you referring to?\nagent: So sorry for the confusion. Are you ordering off of\nuser: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly.\nagent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here:\n",
        "user: Upgraded to economy plus. Won't assign seat forSecond flight. Shrug & say it may be a middle seat. What did I pay for? #Deltastinks\nagent: Hello, Sonia. Follow/DM your confirm # for assistance. *ARD\nuser: Don't know what confirm # means\nagent: Your confirmation number. *ARD\nuser: My confirmation # H8g4fb. Don't have even a boarding pass for next flight, or a seat even though I paid for upgrade. Not flying Delta again.\nagent: Yes, unfortunately, we only have the middle seat via ATL-RIC for Comfort +. *ARD Did you want me to assign your seat? From there you should be able to retrieve your boarding pass. *ARD\nuser: Just landed. Yes .Aisle seat economy plus. Should have been able to do that before I left.\nagent: No aisle seats, only a middle seat is available. *ARD\n",
        "user: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins\nagent: So sorry to hear of your family's troubles. Were they able to get re-booked?  So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked?\nuser: Yes she did. Had to wait an extra 3 hours though.\nagent: We know how frustrating delays can be. Thanks for hanging in there with us.\nuser: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time\nagent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on?\nuser: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers\nagent: Glad we could help. We hope to welcome you all onboard again soon.\n",
        "user: Trying to get through to on the phone is like some cruel puzzle! \ud83d\ude02 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs.\nagent: Hi Tina, were you able to get the answer you were looking for? - Beth\nuser: Eventually. Could have walked there in that time though \ud83d\ude48 I'd suggest trying the phoneline yourself & you'll understand the pain.\nagent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2\nuser: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks.\nagent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke\n",
        "user: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA\nagent: We'd hate to lose you. Can you tell us what you are running into & we'll ask our tech team to review that ASAP.\nuser: \"I'm committed\" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude \"PAY NOW\" message which I can't get rid of because your site can't cross reference \"committed\" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being.\nagent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks\nuser: OK thank you. I'll come back to that if necessary.\nagent: Please keep us posted. We don't want that to cause any more concern.\nuser: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy.\nagent: The seller does have the option to block PO boxes in their shipping options:\nuser: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone:\nagent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now.\nuser: He keeps asking me to add a new address which I can't I sent you a dm\nagent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this.\n",
        "user: had problem after problem trying to set up my Clubcard app still not getting anywhere! \ud83d\ude21as a member of staff is like to say I use it!\nagent: Not good, so sorry Sarah. What seems to be the issue? Do you get an error message? Thanks - Leighton\nuser: It won't let me sign in or register as it says I'm already registered but I haven't done it on this before?\nagent: Have you tried signing in? If you are unsure on your password, this can be sent to you via \"request my password\" TY - Leighton\nuser: Iv done all that and says my details are with another account but I don't see how tried ringing customer service 3 x & been hung up on 3x And still hung up on again after listening to muffled talking for 3minutes then I get hung up on I would like to use the app & my \u00a35voucher Hello customer service is not getting anywhere here being ignored on phone and online!\nagent: Hi Sarah, Can you DM your name, address & email address please? We can have a look into this for you. Ty - Tricia\n",
        "user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating\nagent: Hi, please send us a DM so that we can further assist you. -RA\nuser: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it\nagent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA\nuser: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.\nagent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD\nuser: Airport and Nelson\nagent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD\nuser: 80503\nagent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD\n",
        "user: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I\u2019m flying return to Australia on Tuesday with your airline and a status member. I\u2019ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fianc\u00e9 or you\u2019ll lose basically two gold yearly members / platinum simple\nagent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3\nuser: And so given your response it\u2019s clear you don\u2019t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays\nagent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC\n",
        "user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed\nagent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham.\nuser: Is the 09:57 running on time?? Or will it be stuck behind the 09:31?\nagent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove.\nuser: Can you provide me an update on these times? Because we still haven\u2019t reached Wolverhampton and there\u2019s a broken down freight train on the track ... so is this subject to more delays?\nagent: The service in that screenshot has been terminated at Bromsgrove and is no longer running.\nuser: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it\u2019s supposed to arrive at 10:59 ...\nagent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32.\n",
        "user: - Thank you... Flight canceled due to crew being illegal and I have surgery\nagent: Send us your record locator in DMs, please. We'd like to work on getting you rebooked.\nuser: I got rebooked - payed for internet, paid for an upgraded seat and paid extra for this more direct route to Seoul... All for nothing... AFGVQE In SFO had an epic breakdown to get a seat out, as this lovely company had me rebooked only after all my scheduled surgeries...\nagent: We see you've been rebooked onto the very next available option. Our sincerest apologies for this experience.\nuser: I am showing up in Seoul on the day of my surgery... compensation? 146 for the seat, 20 for internet and close to 200 for the more direct.. Our apologies? You canceled the flight!! ! I paid for services I did not receive and convenience I am not getting... Are you serious?? ?\nagent: Once you arrive you can DM us here and we'd be happy to review the entire situation.\n",
        "user: Hi, I\u2019ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released?\nagent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more.\nuser: Is there anyway this can be shortened by the buyer confirming they received the item?\nagent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days.\nuser: If you understand it then why do I need to wait? The buyer got their item...\nagent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2\nuser: Is it a maximum of 21 days or could it be sooner?\nagent: It\u2019ll be exactly 21 days, and the funds will be released automatically in your PayPal account.\n",
        "user: Seriously first world problem, but can you try and encourage stores not to refrigerate red wine provided with the finest meal deal? Verging on resorting to this... probably not wise \ud83c\udf77 This may be better, but still not ideal Will settle for the \u201cbath in sink full of hot water\u201d option but if it wasn\u2019t refrigerated then it could all be avoided \ud83d\ude2c (seriously though can you do something \ud83d\ude22)\nagent: Hi Joseph, I can understand your frustration and you're not alone. We need to display all of the Meal Deal options together. 1/2 Since the other items need to be chilled then so does the wine (for display purposes). I hope it came up to room temp quickly. TY - Daf 2/2\nuser: I understand \ud83d\udc4d\ud83c\udffc have a separate area for wine \u2014 another option would be to include the meal deal wine with the normal wine?\nagent: Could you please DM us your full name and e-mail? TY - Eve 2/2 Hi Joseph, I'm sorry to hear that the wine is refrigerated. I can assure I will log your feedback on our system for review. 1/2\n",
        "user: Signed in as subscription owner and can't see my subscription or raise support ticket - is there someone I can contact?\nagent: We recommend filing a free subscription management support case here: you have already tried this, do you get any error message? 2\nuser: I have (signed in as different user user): You don't have support permission to create a support request.\nagent: Could you send us a screenshot of the error message?\nuser: Sign in as global admin > subscriptions (1 & 2) Sign in as subscription owner > subscriptions (3)\nagent: It doesn't look like you are on the right page for creating a free subscription management support case. Can you 1  please click here: Then click on +New support request and choose Subscription management as the Issue Type. Just checking in to see if you managed to create a free subscription management support case?\nuser: Yes I did - thank you! All sorted now! Thanks again.\nagent: Great! Thanks for letting us know :)\n",
        "user: are liars and thieves\nagent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK\nuser: I\u2019ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry\nagent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice\nuser: Like I said I\u2019ve already tried to resolve this issue and after 4 months #tmobile screwed me\nagent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice\nuser: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt\nagent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice\n",
        "user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult \ud83d\ude11\nagent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app?\nuser: Thru the set top box So we missed this week's #TGIT shows \ud83d\ude21\nagent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot.\nuser: That would be fine, what do you need from me?\nagent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting?\nuser: It's rebooting now! I'll let you know if we are able to schedule recordings\nagent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal.\nuser: It worked! You're the best! \u263a\nagent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time.\n",
        "user: very disappointed price was not the same when boarded Uber Price shown in my Uber App was totally different than collected It is better to use local transport Pathetic #UberIndia\nagent: Please connect with us at and we'll be happy to review the fare.\nuser: No update i have submitted my request on the portal\nagent: We apologize for the trouble! Please DM us your email address and we'll follow up.\nuser: __email__\nagent: Thanks, Gulab. It looks like our team was in touch one day ago and requested more info. Please keep an eye on your inbox for our response.\nuser: No update yet #UberIndia\nagent: Hey Gulab, our team has been in touch and is awaiting your reply. Please check your rider app under the 'Help' section or email to respond.\n",
        "user: I need help with my game not loading\nagent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.\nuser: It\u2019s a Backwards compatible game. It will freeze on the Xbox 360 Screen\nagent: Were you able to try the step that we suggested at all?\nuser: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn\u2019t work\nagent: Let's go ahead and uninstall the game then reinstall it and check again.\n",
        "user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks\nagent: I'm very sorry about the delay. Is there something I can help you with now? *TMT\nuser: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is!\nagent: So you are being helped at the airport? *TMT\nuser: Helped isn't the word I would use\nagent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT\nuser: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline?\nagent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2\n",
        "user: I wanna know why Este Corazon is the only RBD song I can find on\nagent: Hey Ingrid! Can you tell us what country your account is set to? We'll check things out /CH\nuser: United States!\nagent: Fingers crossed we'll be able to have all of their songs soon, but there's info about Spotify content here: /CH\nuser: Sweeeet!\nagent: Cool beans! You know where to find us if there's anything else you need help with. \ud83d\ude09 /CH\nuser: Thank you! \ud83d\ude0c\nagent: You're always welcome! \ud83d\ude09 /CH\n",
        "user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it\u2019s got mushy apples&awful crunchyDemerara sugar on it?\ud83e\udd22\nagent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid\nuser: Barcode\nagent: Can you tell me which store did you buy it in? Faiza.\nuser: Sainsbury\u2019s local - Jamaica road , Bermondsey\nagent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda\nuser: Is this the only way you can help answer my question? You need my name and nectar card details?\nagent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi\n",
        "user: Hi the typography section of Microsoft site shows errors. It's been like this for sometimes now.\nagent: Thanks for reaching out, Shahab. The link you provided isn\u2019t working, can you provide us a screenshot. We\u2019ll wait for your reply.\nuser: Thanks for the reply. That is what the bug is. It is a list of type vendor IDs and all of a sudden it says it's been removed. Please go here and try to open 'Resources/Registered Vendor List' from the menu.\nagent: Thank you for these details, Shabab. Just to clarify, what are you trying to do?\nuser: To see the page! I have external link to this on my website and it says to visitors that it's been removed. Would it be fixed?\nagent: Let's investigate more. What troubleshooting steps have you done on this particular issue?\n",
        "user: bought a Dyson fluffy cordless 2 wks ago & battery lasts 10mins not the 20mins stated. Will I be able to get a replacement?\nagent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please?\nuser: Bought in store so don\u2019t have an order number but don\u2019t think I will be able to get to a store for a couple of weeks\nagent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson\nuser: Think I will try to take it to the store, it\u2019s been charged and used twice just want a replacement that works. Thanks\nagent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them.\n",
        "user: So when's gonna let us sort albums by length and release date, I wanna access EPs/new releases quickly\nagent: Hey! There's info on sorting and filtering here:\nuser: While I appreciate you getting back to me so quickly, your suggestions weren't really that helpful. I already use Release Radar and [1/2] While I love release radar, I just want to be able to sort through the albums I've -already saved- by album length and release date. [2/2] Maybe a nice option for premium users would be to manually organize your albums into a sort of meta playlist, I think this would be [3/2] Really useful if I want to search through my albums by genre as well\nagent: We're afraid this isn't currently possible. To help make it happen, add your vote for a similar idea at /AR\nuser: Thank you, I'll do just that.\nagent: You're welcome! If you ever need us with anything else, just give us a... \ud83d\ude42 /AR\n",
        "user: Please solve my Problem. I think why To Purchase From Amazon ? Purchase Product Or Headache From Amazon?\nagent: Sorry to know that. Could you please let us know what went more wrong? We'll definitely look into it.\nuser: 4October I purchase motog5s plus That manufacturing Folt. Dust in Camera. So Return pickup. But Amazon Man Come 3rd Time Without Receapt. Costmurcar person no Proper Reply My Order # 405-6829914-837231 4.40PM.. Your return pickup for 405-6829914-8372315 has been scheduled for 14-Oct between 10:00AM-1:00PM. 6.03pm Your return pickup for Moto G5s Plus (Blush G. could not be done due to courier network issue. Re-attempt by end of next working day. Which is right MSG ? What I Can Do?\nagent: we consider it personal information. Our Twitter page is public. [3/3]  Apologies for the trouble. I understand that this is frustrating. Request you to share the order details [1/3]  here: and we'll get this sorted. Also, Please don't provide your order details, [2/3]\n",
        "user: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017\nagent: Let\u2019s investigate this together. Check Settings > General > About and DM us your exact version to begin.\nuser: I thought you\u2019d understand \u201clatest\u201d\nagent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings > General > Software Update?\nuser: Just upgraded... The issue still persists. #bug #iOS11 #2017\nagent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started.\n",
        "user: this is a bit misleading. The price says chicken \u00a34 but a different more expensive chicken on the shelf. Cowbridge road east,Cardiff\nagent: Hi Dante, this label is for a different product: 1/2 Was this product underneath? TY - Olivia 2/2\nuser: No, the other product wasn't underneath. I know it's a different product, that's why it misleading\nagent: Hi Dante, I am sorry this has happened. I have spoken with both stores on Cowbridge Road East, Cardiff. 1/2 Can you confirm if it was the Metro or the Express store you were in? Thanks - Amanda 2/2\nuser: Metro\nagent: Hi Dante, I've spoken to the Metro and they have sorted this out. Thanks again for getting in touch. 1/2 If there is anything else I can help you with please get back in touch. Thanks - Lee 2/2\n",
        "user: I desperately need to get to Hawaii tonight! I leave tomorrow via U.S. Naval carrier and you keep changing my flights. Please help \ud83d\udcaf\nagent: Oh boy! Can you pleae DM your confirmation number? I'd be happy to take a look into this for you. *TBW\nuser: HRUWNY If possible I'd prefer getting there before 10:51pm \ud83e\udd14\nagent: Thank you. To better protect your privacy, please DM to start a private conversation via the link on the previous tweet. *TBW\nuser: I also MUST have my luggage with me as I will be leaving in the am via Naval carrier (#Nimitz)\nagent: I can get you on a flight with AS to Seattle, where you can connect to the rest of your flights. To reroute your luggage, it would be best to speak with an agent at the airport. *TBW\nuser: Ok talk to me \ud83e\udd17 Please give me details\nagent: I DM'd them to you... To keep this from being confusing. Let's keep this in DM from now on. *TBW\n",
        "user: #rantalert 2-of-2 - that I practically cannot use. I think paying even more for that feature alone isn't fair. #nothappy\nagent: Hi Filip, we'd been looking into making Smart Sync available to more users, and the pricing for Professional reflects the value we\u2019re... 1/2 ...adding through new features, like Showcase: Hope this information helps! 2/2\nuser: Tnx! To clarify - not expecting to have the cool feats. on my pers plan - it's the smart sync that I feel should be available to all paying\nagent: Gotcha! Thanks for clarifying, Filip. For the moment it\u2019s only available to Professional + Business, but we\u2019tr more than happy to... 1/2 ...forward your feedback to our team, thank you! 2/2\nuser: Thanks! Appreciated\nagent: No worries at all, happy to help in any way we can. Happy Friday! \ud83c\udfa8\n",
        "user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved?\nagent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR\nuser: I ended up calling cust serv & reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs\nagent: No worries. Would you like me to follow up with you with this ticket? -JW\nuser: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.\nagent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma...\nuser: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb\nagent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL\nuser: Yes tree limb still resting on the wire.\nagent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL\nuser: Hi, a guy just came out and left. Not that i would have known, but it\u2019s an At&t line. Now I need to contact them. Thanks for all your help.\nagent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL\n",
        "user: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings!\nagent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps.\nuser: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport?\nagent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport.\nuser: Perfect! Thank you so much for the information \ud83d\udc4c\ud83c\udffb\u263a\ufe0f.\nagent: You're most welcome!\nuser: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport \ud83d\ude31. Are you sure I can also take this bus from Orly airport?\nagent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__.\n",
        "user: #Delta Flight attend spills drink on me and blames me for it being too tight. #correctIt\nagent: Oh my, Brian - very sorry about that. Please notify the onboard flight leader, they'll address it. *HAA\nuser: Dl2102 seat 10D and it was explained as my fault. Thanks to a plat member\nagent: I am so sorry for the experience you've had with us on board. *HDG\nuser: My suit and laptop were damaged and you give me a sorry?\nagent: You may submit a formal complaint with the flight leader on board with you for this incident and they will be able to further assist. *HRS\nuser: Already off the flight. This response is not helpful\nagent: Brian, I'm sorry for the difficulties. Once a claim is filed then our Baggage Office will review. *AMR\n",
        "user: \nagent: Lost your phone trick or treating last night? Have no fear you can file a claim quickly on\nuser: I canceled my service with y\u2019all cuz u guys charge 200 for Iphone six which is less in a market value! Rip off\nagent: It\u2019s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone.  We are always here to help anyway we can!\nuser: Well IPhone 6 retail don\u2019t cost 200 dollars ! U guys just lost 2 years customer! When I called y\u2019all u didn\u2019t wanna help now I ready\ud83d\ude02\ud83d\udc4d\nagent: Have you already filed your claim? who's your carrier?\nuser: Sprint! I did file claim then refused only to know u guys sending me IPhone 6 for 200 and called sprint canceled my protection plan\nagent: We'd hate to lose you as a customer. Many find they save with the deductible. Please let us know if we help further.\nuser: U guys are a joke! That\u2019s it\nagent: We'll be glad to discuss the policy with you further. Please send us the best number to reach you.\nuser: 8324394039\nagent: Thank you for this information. To confirm, is this also the mobile number associated with your claim? Please DM us the claim number or mobile number associated.\nuser: I canceled the claim and Insurance what do y\u2019all want? I went to Apple store and fixed my phone! Yes that\u2019s the number associated\nagent: Please let us know if we can offer you any further assistance.\nuser: And I sent u my speaker ion block party u didn\u2019t fix the battery! Its the second issue y\u2019all are joke!\nagent: We'll be glad to take a look into this for you as well. Please DM us the claim number and where your speaker was purchased.\n",
        "user: with the tri-fecta today. Maintenance delay cause us to miss flight, lose seats and destroyed our car seat. Thanks !\nagent: Oh my, Rob! Do you need assistance with anything? *HDG\nuser: a refund for losing my C+ seats I paid for and the new seat we had to buy, for starters.\nagent: I'm sorry about that Rob. Which itinerary are you referring to? Let me take a look. *HNW\nuser: TICKET # 0062393864417\nagent: Rob, I am not able to see the purchase receipt for the DC+ seats you purchased. Do you minding clarifying for which flight this was and If you could please, share your 006 receipt numbers for the purchase? Thank you. *HFG\nuser: they were award tickets but I had to pay extra for 4 C+ seats on both flights. I\u2019m not sure what receipt numbers you\u2019re looking for\nagent: I see. The receipt numbers start with 006. Do you have that? It would have been emailed to you after you made your DC+ purchase. *HFG\n",
        "user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem?\nagent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name & address, the store you visited & the price paid, a photo of the item that contains the barcode and best before date 2/3\nuser: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince\nagent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum\n",
        "user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?)\nagent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.\nuser: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area\nagent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account.\nuser: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va?\nagent: Let's check for outages in your area. Click the link below to enter your information.\nuser: Thanks. We all have same problems. We'll have technician out if not fixed tonight.\nagent: Okay, We're here for you 24/7.\n",
        "user: I\u2019m on flight 2433 to MSY from ATL seat 1A looks like your window needs fixin\u2019! Shade obviously doesn\u2019t work either!\nagent: Harley. I'm very sorry to hear this. What is your seat number I will report it to maintenance? Unless, you've already *HTP reported it to the flight attendant. *HTP\nuser: It\u2019s seat 1A.\nagent: Thank you for the additional information. *HTP\nuser: You\u2019re welcome. I\u2019m unhappy I won\u2019t be able to close the shade to get some rest I planned on getting this flight.\nagent: Hi Harley. I see that you were speaking with my colleague previously. One moment please and I will be right with you. *HAN\n",
        "user: 44 Beach Dr, Little Compton, RI. Send somebody here NOW!!! !\nagent: I can help with service issues. The equipment is online at this time. What's going on? -StephanieA\nuser: YOU TELL ME STEPHANIE!!!!\nagent: Are you getting this message on all TVs? -StephanieA\nuser: Yes.\nagent: Is the cable straight from the wall to the mini box or is there a splitter? -StephanieA\nuser: Straight from the wall to the mini box\nagent: I've sent a signal to reset the mini box. Please wait 20 minutes and let me know the outcome. -StephanieA\nuser: Nothing.\nagent: Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. -StephanieA\nuser: Didn\u2019t work.\nagent: We will need to schedule an appointment to get this resolved. Please follow/DM us to continue. -StephanieA\nuser: I\u2019m at a rental house. I won\u2019t schedule an appointment because I want the next people who rent this house to be just as miserable. I hope I die.\nagent: I'm truly sorry we've made you feel this way. If you change your mind and decide to schedule an appointment, we are here 24/7 for support. I apologize for any inconvenience this has caused. -StephanieA\n",
        "user: the delightful smell of urine on the 18.18 to Portsmouth\nagent: hi, sorry about this. May I know which train is this, please?\nuser: Waterloo 18.17 to Portsmouth\nagent: I'm sorry but there is no 1817 from Waterloo. Did you get this train from Clapham Junction?\nuser: Golly Haslemere then same line\nagent: Thank you! I have passed this to our Fleet team now and may I know what coach was this?\nuser: smelly coach 10\nagent: Thanks for the info, I have passed this on.\n",
        "user: Good morning. When did your policy on carrying guitars on board change?\nagent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to?\nuser: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I\u2019d been informed before travelling.\nagent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2\nuser: Well, it\u2019s just never been policy before \u2014 as far as I know \u2014 that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there\u2019s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it\u2019s definitely going to get checked into the hold \u2014 so then I risk damage from baggage handling 3/4 It\u2019s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end \ud83d\ude15 4/4\nagent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2\nuser: Thanks. I\u2019ve been on E170s where the ground crew have said, \u201cThe flight\u2019s full, no way it\u2019ll fit\u201d, then there\u2019s been a dozen empty overheads\nagent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2\n",
        "user: i paid money to a wrong till number please help to reverse..id LKUCFY05K8\nagent: The transaction ID is in-correct, kindly confirm and share the correct one.\nuser: Id is LKUCFYO5K8\nagent: This is not correct. Share a screen shot of the message if possible.\nuser: Correct id is LKU6FY05K8\nagent: Its still incorrect please share your name, ammount transacted, phone and i.d number via DM for... cont... reversal assistance.\n",
        "user: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I\u2019d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch\nagent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat.\nuser: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers\nagent: We want to keep your business, but to take any action on your account we need to speak with you by phone.  I hope you understand this is for your account security.\n",
        "user: Yet again I'm skeptical my delivery will arrive today when it's not left Preston yet...\nagent: Has any notification of a delay been advised? Keep us posted. We hope you get it today.\nuser: Not yet, keeps happening recently Raised it with CS but only ever seen to get apologies, never any answers.\nagent: What was the original estimated delivery date provided in your order confirmation email?\nuser: Today.\nagent: Sorry to hear that you've had issues recently. Keep an eye on your tracking: for updates and keep us posted.\nuser: Thanks that's so helpful telling me how to track my orders. Nothing moved since this morning. No way they're even attempting delivery today Hopefully I'll be proven wrong!\nagent: Couriers can deliver until 21:00 pm. Keep us posted about your delivery! We're here to help!\n",
        "user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap.\nagent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac?\nuser: No specific website.\nagent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well?\nuser: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do?\nagent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes.\nuser: Yes, it seems this has solved the problem completely! No crashes now!\nagent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help.\n",
        "user: Hey fix your Android app. It's not properly syncing when I'm using Chromecast on the app.\nagent: Hi there! Can you let us know what device and version of Spotify you're using? We'll see what we can suggest /DR\nuser: Android Moto G v5.1 for the device. Spotify v8.4.22.857\nagent: Thanks for that. Does logging out, restarting your device, and logging back into Spotify help with resyncing? Keep us in the loop /JI\nuser: That part works fine as it should. What the issue with the app is that when I sync it to Chromecast, it unsyncs it after 1 song (1/2) (2/2) When I go to resync it to Chromecast, it says \"For premium users only\". It's my own device. I've had to change the Chromecast to YouTube or Twitch just to turn the Spotify Chromecast off.\nagent: Can you try reinstalling the app on your phone using the steps here:\nuser: It's fixed now.\nagent: Cool! Glad to hear it's working now. Just give us a shout if you need help with anything else. We're just a tweet away \ud83d\ude42 /LM\n",
        "user: searching google for a PS4 highlighted your \u00a3199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading!\nagent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha.\nuser: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page\nagent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2\nuser: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me \ud83d\ude42\nagent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2\n",
        "user: Struggling for return my package from 25.09.17, but the same not picked yet. Number of times talked had with CC but ..\nagent: That's strange. Let us help you out. Please drop your details here: (1/2)  so that we can get in touch with you. (2/2)\nuser: should I through the package in dustbin. Now almost 1 month has over. Nobody came to pick up the return package. Shocking AMAZON..\nagent: Apologies for the delay. Please share your details in the link given earlier and we'll be sure to help you.\nuser: Please refer to my earlier detail given in that link.\nagent: If you have shared the details, you will receive an email correspondence here:\nuser: what is this?? More than 1 month over package not pick up. What to do with this damaged item? ? Numbers of time contacted with CC but giving away false assurances. Is this is your easy return?\nagent: You might have received an email from us here: to us from here: and we'll sort this for you at the earliest. 2/2\n",
        "user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help?\nagent: Happy to assist! Can you provide more details? Are you getting any error codes or messages?\nuser: No error codes. Just when I try to access to store, it just has the please wait loading screen.\nagent: Please Power Cycle your network devices and try again: Let us know if it persists.\nuser: Still does not work\nagent: Please try rebuilding the database. Follow the steps on the next article:\nuser: That worked. Thank you\nagent: Great, glad to hear it! Anything else we can assist you with?\n",
        "user: my iPhone 7 is few days out of warranty and it is having screen bleeding issues but ur store wants $149 to fix!!! No physical damage or cracked screen. This is MFG defect #apple #iphone #iphone7 I only noticed this when I was taking photos. I\u2019ve always had regular background please respond and assist #customerneedshelp\nagent: Hey there, Kevin. It's important to us that your phone is working great. DM us and we'll check this out: *DanKing\nuser: Hi Dan I am sending you guys a DM #thankyou #customerserviceexist I love how can not help their customer out. I didn't drop it, there isn't water damage, there is no physical damage. It's a LCD issue. the screen is bleeding! I have to schedule an appoint with genius bar & that's why i'm out of warranty\nagent: We're here to explore all options so that you have a good working phone. I'll meet you back in DM in just a moment. *CharlesOpacki\nuser: You guys didn\u2019t explore any options but just a middle finger and go to or a 3rd party wow John I\u2019ve always loved you companies service and customer support. Maybe it\u2019s a one off but I hope others are helped unlike me \ud83d\udc4e\nagent: We're always dedicated to working out solutions for you so you can enjoy your service. I'll meet you back in DM shortly. *CharlesOpacki\n",
        "user: have got to be the worst company eveeer! They\u2019ve completely gone down hill it\u2019s ridiculous!\nagent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack\nuser: Doubt it, the only thing you can really do is recruite staff that are less rude & unhelpful? I swear your customer service is getting worse :(\nagent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy\nuser: I was basically told I couldn\u2019t take a toy back cause I didn\u2019t have the recipet even thou I\u2019ve never had the problem before. So now I\u2019m stuck with a toy I don\u2019t want\nagent: Hi, what toy was it that you wanted to take back and was this a instore purchase?\nuser: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase\nagent: Was the item brought by cash or card?\nuser: I\u2019m not sure they was a present for my daughter\nagent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy\n",
        "user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. \"Unable to play video right now\"\nagent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted.\nuser: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region\nagent: Could you please let us know the titles of the seasons which you are facing issues?\nuser: Shin Chan SEASON 1.\nagent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification.\nuser: dude.. no update till now... shin chan season 1 still unavailable..\nagent: We have flagged this situation internally. We are working on it.\nuser: Thanks dude\nagent: You're welcome. Appreciate your patience and understanding.\n",
        "user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta\nagent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC\nuser: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.\nagent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC\nuser: Thank you. I would greatly appreciate it!\nagent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV\nuser: No worries :)\nagent: Enjoy your evening! *ABN\n",
        "user: I\u2019m completely fed up with you. Your services are getting worse. Bye Bye\nagent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage.\nuser: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off.\nagent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 & you shall hear on the same soon. Regards, Heetali\nuser: Once again my balance has been deducted... and I am still in wifi network. \ud83d\ude21\ud83d\ude21\ud83d\ude21 I\u2019ve around \u20b92 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me.\nagent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar.\n",
        "user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue & was told if it persisted to call back so I did to be told doesn't take record of that?\nagent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can.\nuser: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said \"we don't do that\" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists & the last rep I spoke with wouldn't transfer me to the registry dep.\nagent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours.\nuser: She said \"I already spoke to my supervisor\" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back & despite me sharing what my prior convo was, the person ignored my questions & the fact I had just... gone through all the steps 4 hrs ago & stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR \ud83c\uddf5\ud83c\uddf7 over here.\nagent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account.  Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you.\nuser: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.\nagent: I've enabled direct messaging, Joliz! Please don't include account sensitive information.\n",
        "user: hey guys, I own the season pass (on Xbox and PS4) and I haven\u2019t gotten a login bonus on PS4 in 2-3 Days\nagent: Hey! Can you please provide me with your Gamertag & PSN ID?\nuser: My PSN is CaptainClare\nagent: Can you also provide me with your XBL Gamertag? Also, go ahead and give these steps a go: .\nuser: My Xbox is working just not my PS4 Also I\u2019ve already cleared my cache\nagent: After you cleared the cache, let me know if you are yet to receive your bonus after the reset today.\nuser: I an still not receiving a daily bonus\nagent: The reset happens at 5pm PST. Let me know if you don't receive it by then.\n",
        "user: is the 18:04 train from liverpool lime street to bham new street running?\nagent: It's only operating as far as Crewe I'm afraid, sincere apologies.\nuser: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train?\nagent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations.\nuser: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19\nagent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive.\n",
        "user: Ugh as always making it impossible to enjoy anything on the internet.\nagent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin\nuser: Disconnecting randomly from the internet for up to 30 seconds at a time.\nagent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin\nuser: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back\nagent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria\nuser: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.\nagent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria\n",
        "user: Wow, expected 4 packages yesterday, but only 2 showed up. 50% failure rate-not impressed. Glad I paid for fast shipping. Last month driver delivered box, sat in van for 10 min on phone, and drove off. Then got notice that package was \"lost in transit\".\nagent: I'm sorry you only received two of the orders. Is this happening with the same carrier each time? We can see what options are available for the lost items, reach us by phone or chat here:\nuser: Problems are mostly with AMZL US delivery, but this time it's UPS. UPS is usually pretty good. Also, the item isn't lost. I watched them deliver it. Status still says \"lost in transit\", though. No big deal, but it makes Amzn look silly\nagent: Okay, thanks for that info, Dave. Have you received any updates via e-mail for the last two packages you were expecting? Let us know. We'd like to help in any way we can!\nuser: Got shipping refunded via chat, and packages will be here when they get here. Thanks for letting me vent.\nagent: Keep us posted, Dave!\n",
        "user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered \ud83d\ude20\nagent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information.\nuser: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original & replacement are arriving today. The saga continues\nagent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist!\nuser: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening\nagent: Sure thing! We're here if you need us!\nuser: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery & full refund. Thanks for your help\nagent: You're welcome. Glad we could help. Reach out again if you have questions in the future.\n",
        "user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi\u2014plugged in! This in not acceptable. I work from home.\nagent: Are you connected to port 1 on the modem device that we provided?\nuser: Yes.\nagent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network....\nuser: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your \u201cupgraded\u201d service can not handle this number of devices? !\nagent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he...\nuser: It is turned off and only a tiny bit faster.\nagent: What does the test show at\nuser: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay.\nagent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ...\n",
        "user: Hai my iphone SE's personal hotspot menu have been gone for couple of weeks, can you help me troubleshoot the problem(s) ?\nagent: We can offer some assistance. First, let's check with your carrier to make sure it's been enabled and that your plan supports it.\nuser: Yep, i am currently using indosat and my data plan supports it, if i reset my network settings it does come back and usable, but after a (1) But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 (2)\nagent: Thanks for those details. Let's meet in DM and we can take a closer look into this.\nuser: Check your dm, thanks \ud83d\ude18\nagent: We got your DMs and will continue with you there.\n",
        "user: what\u2019s up with the 1405 New St to Lich City?\nagent: It's been delayed due to trespassers on the line. My apologies.\nuser: Makes a change from slippery rails or your workshy train \u201ccrew\u201d not turning up I suppose And why is it now going no further than Sutton Coldfield?\nagent: It's terminating early as we can turn the train at Four Oaks and get it back to start on time again.\nuser: So sod the passengers to Lichfield then? Nice work! Your service is an utter, utter shambles!\nagent: Sorry about that Simon. There were people on the railway line which causes disruption. If we were to run to Lichfield..1/2 ..that train would run late for the rest of the days which causes delays to other trains. Sorry for the inconvenience\n",
        "user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?\nagent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again.\nuser: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.\nagent: Are you seeing issues like this with any other game on the console?\nuser: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.\nagent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for.\nuser: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now\nagent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went!\nuser: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.\nagent: Hi again! Mind sending us a direct message so we can gather more info and further assist?\n",
        "user: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I\u2019ve never gotten 1gbps down. Why should I pay for it?\nagent: Is this for your Verizon residential or Verizon wireless mobile?\nuser: Residential, FiOS. But I\u2019ve had the issue before. Your speed test tool says I do, every other speed test tool says I don\u2019t.\nagent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site?\nuser: I\u2019ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It\u2019s just that when I do have real issues, your tools report no problem. It\u2019s very hard for me to gauge/troubleshoot/get help if the prognosis is \u201cwe see nothing wrong.\u201d\nagent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test.\nuser: I really don\u2019t want to seem unreasonable, but none of my computers have ethernet cables and haven\u2019t for like 4 years. It\u2019s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn\u2019t be the end all, be all because it *is* inaccurate sometimes.\nagent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting.\n",
        "user: there are 3 green dots on my screen and show on parts that are black, do you know a fix?\nagent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?\nuser: Surface Pro 2016 i7 8gb ram 256gb ssd\nagent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?\nuser: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.\nagent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how:\nuser: do you know what causes this?\nagent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?\nuser: Yes i have and they are all green ticks\nagent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.\nuser: It is the green dot near my thumb and camera\nagent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked:\nuser: Where is the closest stores in Australia?\nagent: We suggest that you check on this link to check the closest store in Australia. Here's the link:\n",
        "user: Your PAYG SIM ordering page is broken, fill in the form diverts to which returns a 404.\nagent: Hi Ross, \ud83d\ude15 Have you tried using an alternative browser? Chat to us here and we can help you further.\nuser: It's not the browser... it's a server-side error. Try the process yourself. fill in form, click \"Send me my SIM\"\nagent: We have tried with Mozilla Firefox and it's worked, have you tried using this browser?\nuser: Hmm, works if I manually enter my address, not if I select it from a list. So (a) that's a bit annoying (b) the error is very misleading if you DM me I'll give you the address details I used to get that error ... I can't be the only person it's affecting.\nagent: Have you managed to order one now? You can DM us here:\nuser: DM sent... try that, you'll see what I mean :D\nagent: Thanks, we've just replied \u2709\n",
        "user: 2 days back it said 650 why the sudden price increase plus it\u2019s only 10$ that\u2019s 650 rupees not 2000 plus y are u ripping Customers\nagent: you the lowest price, may result in fluctuations in our prices over time.  2/2 Pricing and offers are decision of the sellers. The constantly changing marketplace and our efforts to offer  1/2\nuser: Hmmm okay but why when the official website sell it for 650 rupees you guys are sell them for rupees 2000 to 5000 is my question\nagent: That's strange. I'll be sure to pass on this to our concerned team internally for review.\nuser: The first pic is a screenshot from the official website n 2nd pic is from n 3rd is the 10$ conversion in rupees\nagent: I understand your concern regarding pricing, Michael. Pricing and offers are decision of the sellers. 1/2  However, I'll pass along your feedback to the team concerned for review. 2/2\nuser: Has the concerned team found why the seller has quoted such a high price when the website has quoted 10$ (650 rupees) checked a lot of other online shopping sites n all have it for 650 rupees only is the only site that\u2019s selling it for 2k to 5k\nagent: Sorry for the trouble. We have forwarded your feedback to the concerned team internally.\nuser: Let me knw what they say ?\nagent: The price that you see on the website is the best the seller is able to provide at this moment. (1/2)  The feedback has been noted and shared internally. (2/2)\nuser: Just checked looks like u have fixed the mistake that ur catalog team made by putting wrong price but have u found out why they did it\nagent: I understand your concern, It could be due to a technical glitch or human error. (\u00bd)  We've noted your comments and have forwarded your feedback internally. (2/2)\n",
        "user: >Sets auction for no foreign shipping >Gets a winning bid from Taiwan >Relists with same rule >Gets winning bid from Egypt Fix this\nagent: Hi! You'll want to go to My eBay > Account > Site Preferences, then select 'Edit' next to \"Block buyers who\". On the next 1/2 page, check the box \"Buyers in locations to which I don't ship\"; that's how bids block along w/ shipping rules. :) 2/2\nuser: Thanks, I will try that now. I thought just the no foreign shipping check would be enough. Will I be charged fees for relisted/unpaid bids?\nagent: So long as you're following the unpaid item case process ( any final value fees will be credited 1/3 back. When you need to relist an item standard insertion fees apply, but if you still have free-insertion listings left 2/3 in your monthly free listings promo (visible on your Selling page), then you won't need to worry about fees. :) 3/3\nuser: Doesn't seem to be a Site Preference option on the phone app. Even tried a link via their forum and it takes me to a basic summary page. 1/2 And when trying it on the phone browser even clicking Classic Site (desktop mode) it won't let me see any Site Preference option Found it via Desktop mode on the phone browser but was pretty difficult doing it this way. Will set that second option now. Thanks.\nagent: Glad you were able to find it - have a good evening!\n",
        "user: i asked for cashback at one of your stores, i've just checked my bank statement online & it doesn't appear to have come out\nagent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya\nuser: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc\nagent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya\nuser: well its just showing just the transactions which was just over \u00a32.00 but I got the cashback the cashback was for \u00a310 shall I send it in to head office or take to my nearest Sainsbury's store?\nagent: Which store was this in? Mariya\nuser: in london. i don't live there but was there at the weekend so i don't what the area is called\nagent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel.\n",
        "user: Hey can you guys maybe turn up the volume on the Edge channel? Can barely hear Top Gun.. \ud83d\ude02\ud83d\ude0e\nagent: Hi Rob, are you having a problem with sound on all channels or just this one?\nuser: Hi and thanks! Just The Edge channel. Mrs Doubtfire and Rush Hour 2 are fine.. lol\nagent: Can you check and see if this is happening on all TV's or just this one?\nuser: Sure..\nagent: Thanks\nuser: Yes all tvs just the Edge channel though.. strange.. thanks anyway!\nagent: Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps.\n",
        "user: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. \ud83d\ude22\nagent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM\nuser: I missed the party and seeing my dad. No choice but to go back to Chicago.\nagent: Please accept our sincere apology and commitment to serve you better in the future. *AFM\nuser: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst\nagent: You're welcome. We're happy to hear that our agent was able to help. *TJH\nuser: WHAT!? Read the convo history. D staff, great to work with & I think they tried 2 help, but my problem wasnt solved & was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears & depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you\nagent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE\n",
        "user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true?\nagent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules.\nuser: So basically, another fob off by ? is what you are saying?\nagent: We wouldn't even know what rules they applied to the ticket from here.\nuser: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 \" we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +> that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: \" In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter.\" So, what would you in light of these suggest? Thanks for listening :)\nagent: Yes definitely Carrie as that is who you booked through  We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep.\n",
        "user: Hi BA on flight BA0018 from incheon today and am not going to make bag check. Is there anyone i can contact to speed thru?\nagent: Hi, Luca. I've tried calling you, however the call is going straight to voicemail. Do you have a number I can reach you on?\nuser: I\u2019m not sure if i can receive calls in Korea, i have enabled all my roaming features if it\u2019s now working. I can make a whatsapp phonecall if that is possible as that only uses data I have added a travel module so i should be able to make and receive calls now. Should be 07704 499073 just to double check\nagent: Hi, Luca. Thanks for your time on the phone today. I'm genuinely sorry I couldn't give you the assistance needed. I do hope you manage 1/2 to get through to your agent before your departure time. Many thanks.  2/2\nuser: Couldnt contact so I ditched the bottle of wine i had and managed to sprint through security and get to the gate in 20 minutes somehow. I would like to thank BA customer service though who were exceptional, especially at Incheon when i was a sweaty panicked mess.\nagent: We're really pleased to hear you made it, Luca. I'll pass your kind words on to the staff at Incheon.\n",
        "user: I participated contest but Idid not found winners tobe announced anywhere. You said that winners will be announced on November 30\nagent: We will certainly help you with the details, Hemanth. Could you please confirm which contest you are referring to so that we can assist accordingly?\nuser: I think its oneplus 5T\nagent: For OnePlus 5T we haven't made any announcement yet. Kindly stay tuned to our website for further updates.\nuser: Is there any winner announcement today for the contests you have put\nagent: We're working to get the winners list out soon. Kindly wait for the results to be declared; appreciate your patience.\nuser: Thank you. Requesting you to display winner names on twitter\nagent: The winner's list will be shared on our page. Kindly visit our page to check the winner details once results are out.\n",
        "user: Hi! Any reason why my flight for this afternoon is already delayed of 1hr20min?\nagent: Is it the VS1 you're due on Sara?\nuser: Yes.\nagent: This is due to one of our aircraft being unexpectedly taken out of service Sara. We've tried to avoid a delay but unfortunately despite our best efforts it's been unavoidable. sorry for any inconvenience.\nuser: Thank you for the explanation! With the delay, until what time the check-in will be open?\nagent: It will stay open until 60minutes before the new departure.\n",
        "user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.\nagent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?\nuser: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.\nagent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.\nuser: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can\u2019t afford to wait 30 days, being December and how important the account is. I\u2019m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?\nagent: Hmm, let\u2019s try another approach. To get your account access back, please follow the steps on this link:\nuser: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.\nagent: Hmm. If that\u2019s the case, let\u2019s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.\n",
        "user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP\nagent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service.\nuser: Can you tell me what the delay is?\nagent: Which service are you travelling on please?\nuser: 14.58 from haymarket to Berkhamsted. Stuck in Preston.\nagent: I'm afraid this service is being held due to a person being hit by a train at Harrow & Wealdstone.\nuser: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ?\nagent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website.\n",
        "user: Miza, this issue still not resolved, please assist asap, departure next week, thanks\nagent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar\nuser: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved\nagent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza\nuser: I hope it cn be done, I wasting too much time on tis\nagent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar\nuser: OK, as long as, u can fixed, I m OK..\nagent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar\n",
        "user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that\nagent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed.\nuser: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.\nagent: As checked your concern has been discussed & addressed by our team. Rgds, Amit\nuser: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers\nagent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh\nuser: the issue is not solved. dont charge me extra\nagent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed.\nuser: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved\nagent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali\nuser: how long should i wait\nagent: We are working on this to get it resolved at the earliest. Please bear with us for some time.\n",
        "user: where is Red Velvet\u2019s new Album :( Peek-A-Boo\nagent: Hey! Fingers crossed we'll be able to have it soon, but there's info about Spotify content here: /DF\nuser: Thanks! I\u2019ll do my best to wait!\nagent: No worries! If you need anything else, just shout \ud83d\ude42/DF\nuser: Also, I am from Holland and there is a special deal for Students, the price for premium month is 5 euro. I pay 10 euro each month. Can I change it? And can I link my ideal for it? Because they only accept Creditcard for it..\nagent: At the moment the student discount is not payable with iDeal, but we'll pass your feedback on that its something you'd like to see. Sorry for any inconveniences /DF\nuser: It\u2019s lowkey crazy, because Holland never pays with credit cards, everyone uses iDeal, most of them are students like me.\nagent: We can see how that\u2019d be handy. Thanks for taking the time to reach out \u2013 your feedback's been noted \ud83d\udcdd /DF\n",
        "user: can\u2019t use this iCloud back up on my iPhone X why help\nagent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out:\nuser: iOS 11.1.2\nagent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X?\nuser: Nothing because that back up isn\u2019t there\nagent: OK, let's continue to look further into this in DM:\nuser: Fixed\nagent: We're glad to hear this is resolved. Reach out anytime!\n",
        "user: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data.\nagent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy\nuser: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy!\nagent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy\nuser: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the\nagent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy\n",
        "user: what is your policy on swipe and sign cards. As I have been refused twice! Even tho was told via your fb page I could.\nagent: Hi Sallyann - we do accept both Visa/Mastercard gift cards - Raj\nuser: Hi there. Please can you tell them at my local store that. The keep refusing. And said h.o. said they don't. Please help. I could not get any shopping. It's the only means I have to buy some right now and i always shop at Morrison's. Thanks x\nagent: hey Sally, please confirm the Store you visit so I can look into this - Taz\nuser: Hi there it was willenhall west midlands branch. The lady said she called head office and they said no. But I don't think she did. Thanks x\nagent: Hey Sallyann, I've just been speaking to our Duty manager Donna who's now aware we accept these. Be sure to ask 1/2 for a member of the Management Team if there's any issues going forwards :) - Taz 2/2\n",
        "user: What is going on with the website .... literally going back and fore - to chose a store - check out - back to chose a store \ud83d\ude21\ud83d\ude21\ud83d\ude21 driving me insane!\nagent: Hi, I am sorry for that, can I help you locate an item? Parm\nuser: I have my trolley ready to be checked out but it keeps going between the two screens I\u2019ve had the same problem on my tablet app, tablet website & my phone. Will now try on the laptop.\nagent: Oh no that's sucks, have you tried a different browser ~ Matt\nuser: I\u2019ve now tried on the laptop but it is doing the same thing.\nagent: Oh no :( I get this reported can you try again later please ?~ Matt\n",
        "user: Normally one would also get chips with the queso.....???\nagent: You got an empty bag? -Zach\nuser: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha Just really wanted those chips lol\nagent: Did you order chips initially? -Zach\nuser: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha\nagent: You could definitely order it on its own...just checking. Let a manager know or contact us here:\n",
        "user: I'm trying to play dl games I bought on my PS3 n it's saying the licensing needs update n the store under maintenance wtd?\nagent: Here to assist! Please power cycle your network devices and try again:\nuser: I did that and I can search the Internet but the ps store says it's undergoing maintenance, is it or is my ps3 messed up after I updated it\nagent: Thank you for clarify. We suggest to deactivate and reactivate your PS3 system, More details are here:\nuser: I just did that I still have no access to the PlayStation store , I can play my other games but not my ps1 games on my system And I appreciate the help so far\nagent: Hi There! You can find the PS1 and PS2 games available for PS3 on the following link:\nuser: Yea but I have the games downloaded on my system and I can't play them because ps store is not working on my system that's the issue\nagent: In the main menu please go to PSN> PS Store and delete it from there, then re-install it.\nuser: That worked thank you\nagent: You are welcome! Tweet us back anytime\nuser: I have the ps store but I have legacy of kain soul reaver I can't play it but its in the store and it's saying I have to update the license\nagent: Let's look into that. Please make sure you are following us, so we can assist you better via a Direct Message.\nuser: Ok thanks\nagent: You are welcome. Thanks for the follow. Please check your DM's for further instructions.\n",
        "user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery \"to room of your choice\" for\nagent: Hi is there anything i can help you with? - Emily\nuser: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs\nagent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily\nuser: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading\nagent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott\nuser: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet\nagent: Do you have an order number you can DM me, please? - Scott\n",
        "user: I booked my flights with city bookers on a BA flight. How can I manage my booking?\nagent: Your booking agent should have given you an airline record locator or PNR, Adam. if this isn't on your documentation please contact your booking agent to request this.\nuser: I have it now sarah. The required amendments have been made. Quick response too - cheers!\nagent: That's great, Adam. We look forward to welcoming you on board.\nuser: Is food and drink all inclusive as with Emirates?\nagent: Which flight will you be travelling on, Adam? We'll let you know what to expect on board that flight.\nuser: Dubai to London then London to Newcastle return.\nagent: Hi Adam, food and drink are free on the long haul flights. If you're travelling in Club Europe, it'll also be free on the domestic flights, however, if you're in Euro Traveller, food and drink would need to be purchased.\n",
        "user: I really wish would get its act together and let me have the service I pay for before I find a new cell service.\nagent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS\nuser: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! !\nagent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS\nuser: I would love to send a DM if I had enough service to do so but I do not.\nagent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM\n",
        "user: Wells Fargo totally wins the most disgusting bank ever.\nagent: Saw your tweet, Jialing. What happened to make you think this way about us?\nuser: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this?\nagent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers).\nuser: thank u im going to a local bank\nagent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information.\n",
        "user: Please help me out here. I have tried pretty much everything to fix this.\nagent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue?\nuser: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message.\nagent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes.\nuser: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC.\nagent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link:\n",
        "user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint\nagent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?\nuser: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents & NO ONE is \"AUTHORIZED\" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around\nagent: I understand the frustration but can you tell me the issue you having today?\nuser: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care\nagent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350?\nuser: Appreciate the effort. Yes, plz see if consideration will be extended to us.\nagent: Ok I'm going to check the account and see the deals we have for you.\nuser: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for.\nagent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account.\nuser: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago.\nagent: I understand and ready to look into this deal for you. Don't forget to fill out the link please.\nuser: filled out\nagent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you?\nuser: Yes it is. BUT hv spoken w sales team & I get runaround. EVERYONE says they don't hv authority to approve that & offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! !\nagent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR\n",
        "user: could you tell me if there is an alternative number to call aside from 0906 706 0010 we can\u2019t get thru this number\nagent: We're sorry you've had difficulties getting through to us, Luchi. You'll find all of our contact numbers here: Alternatively, we'd like to help you if we can. Please DM any reference you have, your full name, home and email address and the details of your query.  2/2\nuser: It is an issue where we can't check-in online and not sure what is the reason. Perhaps you can have a look on this record - PE558R Is there a way for you to check this record PE558R as currently we are being blocked to do online check-in we are experiencing this error - Access to this booking has now been prohibited due to too many unsuccessful attempts.\nagent: Hi Luchi. Sorry for the late reply. It's nothing you're doing wrong. We've had a few intermittent problems with online check-in, so you'll be best checking in at the airport.\nuser: Hi Neil, Thank you and yes that\u2019s the only solution we can think of right now. We just wish we have someone from BA that we can talk to, at times like this, though we appreciate your effort in giving us your time via Twitter.\nagent: Hi Lucho. It was my pleasure to be able to help. If you have any issues like this or regarding a booking. To save yourself waiting on the telephone, contact us on Twitter as we're here 24/7 and always available to offer assistance.\n",
        "user: why isnot my bootcamp work\nagent: We're here to help! Check out this article regarding how to install Bootcamp and let us know if the issue persists:\nuser: late 2014 mac mini boot camp failed window 10 installation, error msg and more error can Apple help? this has been so frstrating\nagent: Thanks for reaching out. Are these the steps you are following to install Windows with Boot Camp:\nuser: Useless, has nothing to do with the errors that I encountered\nagent: Thank you for the pictures. Please DM us so we can get you in the right place.\n",
        "user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I\u2019m looking for a refund\nagent: Hello Andy! For refund information, please check the following link:\nuser: That link doesn\u2019t work, it\u2019s the only link that doesn\u2019t work When I go into that link it says there are \u201ctechnical issues\u201d Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn\u2019t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I\u2019ve seen two different things\nagent: We have sent you a DM. Please check your DM's for more instructions.\n",
        "user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes.\nagent: Oh no, after having reset the BBU do you have a green system status light?\nuser: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech.\nagent: Thank you with the light being green try to sign in with your credentials to check for outages at\nuser: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time.\nagent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power.  Do you happen to have phone services with us?\n",
        "user: So obvious why a #failing, T5 completely DEAD, more staff then passengers, terrible customer service, & still can't get on my plane even though it was not due to leave for 50min.\nagent: Hi Thamin, if you arrived after check-in for your flight had closed we wouldn't be able to accept you for the flight. Even if the airport is quiet, check in times still need to be met.\nuser: Natalie I was 5min late. Plane wasn't expected to leave for 55min, airport was empty, pretty sure security would be too, (would guess the plane was too)I'm confident I could have made it to the gate with ample time, with just a tiny bit of your help.\nagent: Hi Thamin, I'm afraid this isn't something we can offer any flexibility with. It's not possible to check in for a flight after check in closes, as the system doesn't allow it. Late arrivals can cause flight delays and we apply the same policy to everyone, not just when it's 1/2 busy. I can understand your disappointment, but it's your responsibility to arrive at the airport in good time and complete check in before it closes.  S. 2/2\nuser: Just for clarification \ud83e\udd14- so you never allow anyone and have allowed in the past people that are late for checkin? Could you kindly direct me to this policy too please. And are you sure Beth that the system does not allow you to do late check-ins?\nagent: We're sorry, Thamim. If you follow this link, it does advise you Click check in essentials. It is your responsibility to arrive at the airport with enough time.\nuser: You've not answered all my questions - I take my responsibility for being 5min late, but your staff could have easily (assessed it's not busy and) check me in.\nagent: We appreciate the points you've raised, Thamim. However, once check in has been closed, we're unable to reopen a passenger list. We hope you understand we have to be fair and consistent with all of our passengers. 1/2 This means our staff wouldn't have been able to make an exception when you travelled. We hope this message helps to clarify our position. 2/2\nuser: Thank you for the response- but it doesn't suffice and is unacceptable, you're flights are always delayed and customers get no compensation. You also make different exceptions for different people it seems\nagent: EU compensation depends on the reason for a delay or cancellation, Thamim. Not all flights are eligible as not all reasons are under our control. We're sorry you remain disappointed, however, as previously advised it's your responsibility to make sure you arrive at the 1/2 airport and check in, in time for your flight. We're unable to hold a flight for a passenger if they are late. Our position remains unchanged.  2/2\nuser: Natalie - do me favour, let's quantify this: how long on average it takes to get from checkin desk to the furthest boarding gates at T5? And for the record I wasn't asking you to hold a flight, the plane wasn't due to leave for 50min (and it was still delayed by 20min)\nagent: Hi Thamin. It can depend on a lot of factors. We appreciate you may not have been asking to hold the flight. If you're late to check in, there isn't any way for you to make the flight, even if the flight is delayed. We're sorry you remain disappointed with our response.\n",
        "user: . you are the worst airline. Your rep wouldn\u2019t check my bag.\nagent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2\nuser: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said \u201cI\u2019m helping you\u201d-Then the rep said it\u2019s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter?\nagent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2\nuser: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings.\nagent: I am truly sorry for your experience today. *TBW\nuser: Also had to throw away $40 in toiletries I would\u2019ve checked but couldn\u2019t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn\u2019t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don\u2019t matter. Sorry doesn\u2019t help. A new luggage helps bc now I don\u2019t have one. A credit back for the $150 rebooking fee helps.\nagent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW\n",
        "user: when will the new free from \u2018cheeses\u2019 be available in stores?\nagent: Hi Lucy, can you let me know what store you visit so I can check availability? TY - Jill\nuser: I visit Stratford upon Avon and Evesham. Thanks.\nagent: Hi Lucy, both stores stock Free From Cheeses, is there a specific cheese you are looking for? TY - Jill\nuser: It was the new ones I had seen in the press? Rainbow peppercorn in particular.\nagent: Hi Lucy, can you DM me with your postcode as not all stores are stocking this and I'll look into which stores near you will have these? Ty - Reece\nuser: Hi don\u2019t worry about it I went to check because I had no reply\nagent: Hi Lucy. I'm sorry we were so late with our reply. Did you manage to find the cheese you were looking for? - Alisha.\n",
        "user: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done?\nagent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO.\nuser: 08112438872 Itel 1501\nagent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT\nuser: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos.\nagent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT\nuser: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select.\nagent: Please may we know your device name and model type? TT\nuser: Itel 1501\nagent: Please select WCDMA only on it and revert with your experience. TT\nuser: Only GSM is listed. Another thing is do I choose gloflat or glo secure\nagent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT\nuser: Ok. I now understand\nagent: You are welcome Yemi, stay Unlimited! TT\n",
        "user: Why is it anything I buy from is always broken?\nagent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2\nuser: I have to pay \u00a330 in a taxi to Leeds with a bike to get it replaced. Bit of a joke...\nagent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery\nuser: I get that. It\u2019s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product\nagent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase\n",
        "user: worst experience with amazon till date\nagent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you?\nuser: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust\nagent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly.\nuser: sent to the link provided by u\nagent: Thanks for the confirmation. Our team will check all the details and reach out to you soon.\nuser: how long already 24hrs over.\ud83d\ude0f\nagent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue?\n",
        "user: Name must be capital letter?\nagent: Hi, name correction has already been made accordingly. Kindly refer to your email for the revised itinerary. Thanks - Ed\nuser: Thank you.. May I know is it the name must be all capital letter?\nagent: it does not matter if its in small or big letters.As long as the spelling is correct .it is fine..=) .Thanks-Emir\nuser: May I know if I want change my flight charges will be how much?\nagent: You can go to Manage my booking in your AirAsia profile to change your flight date and time via modify, however>> >> flight change fee and fare difference(if new fare is higher) will be charged. You can only >> >> make changes up to 48 hours before schedule time departure. -Jimy\n",
        "user: you have at least 8 if not more employees and only two of them are helping customers.....\nagent: Hi! Thank you for chatting. How can I help you? - AW\nuser: Work on customer service please......\nagent: I understand your concerns. Are you seeking assistance? - AW\nuser: I'm at one of your stores and you have 8 employees not doing a thing....\nagent: Please DM us providing the store information to further assist! - AW Hey Marshall, this really concerns us. Shoot us a DM and elaborate so that we can further assist. -Resolution SupervisorNP Hey Marshall, were you able to have your main issue addressed at the store? -Resolution Sup KS Hey, we hope that your issue was addressed at the store. A feedback can also be submitted on\n",
        "user: my ps 4 just stopped working and won't let me out of safe mode\nagent: Do you have access to the option 5 Rebuild Database?\nuser: What is the option 5 rebuild database\nagent: Scans the drive and creates a new database of all content.\nuser: I can't get to that stage because I'm stuck here\nagent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.\nuser: I tried that and it still didn't work\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\n",
        "user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do?\nagent: We'll take this one. What device, OS, and version of the NRC app are you using?\nuser: Samsung galaxy 7/ android & version 2.9.1 (it synced today's run but not the previous 3 runs this month?)\nagent: Thanks for the info. Can you see those runs at\nuser: No I can't\nagent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over?\nuser: It's actually only 2 runs not synced! 12.41 & 6.55 runs.\nagent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below.\n",
        "user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer\nagent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end?\nuser: Now it's saying there's going to be over 6 weeks wait for the device!\nagent: An estimated delivery period would be given during the pre-order process. Have you placed your order?\nuser: Not if I have to wait that long for the phone\nagent: We recognise delays can be frustrating & will Reward Your Patience:\nuser: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back?\nagent: Airtime credit \ud83d\udc4d\n",
        "user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...\nagent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC\nuser: Your staff at the gate can\u2019t board us because the seat map won\u2019t match. Surely this has happened before? Get it together. And a stock apology doesn\u2019t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.\nagent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC\nuser: Are you joking? We\u2019re waiting to board for the second time, we do not want to cancel, we want a refund.\nagent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2\nuser: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won\u2019t be necessary. I won\u2019t be flying with you again.\nagent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2\n",
        "user: Hi I'm not able to sign up to\nagent: Hey there! Could you tell us what's happening exactly? We'll see what we can suggest /DF\nuser: Here it is.\nagent: 1: Thanks! Could you let us know which country you're currently in? 2: On the other hand, we'd recommend deleting your previous tweet as it contains your private info /PL\nuser: I'm from Kenya.\nagent: 1: Got it! We're still not available in Kenya. We're launching in new countries as often as possible. 2: Be sure to add your email at /PL\nuser: You don't have specific dates for the launch? I'd like use the app.\nagent: We don't have any specific info to share about this, so make sure to keep an eye out for any updates /PL\n",
        "user: My dad is unimpressed with advertising a product as available when it's actually not available anywhere.\nagent: Hi, can you DM the item number & your delivery address postcode so I can check this for you? Tina\nuser: Sure will do that now. It's false advertising to not have a product available nationwide but to leave it on the website as available. Pathetic. And this has been the case for the past 2 days. Not just a one off.\nagent: Hi Indi, can you send me over the cat number and your postcode please. Ryan\nuser: I've done this already\nagent: Hi, it looks like this item is just currently out of stock due to it being a popular item. 1/3 If you text the cat number along with your post code or a store post code to 61201 you will recieve a text 2/2 back letting you know if we have stock and when this will next be in stock. 3/3\n",
        "user: Hi! My Samsung M3 portable hard drive is recognised in Disk Management on my Windows 10 laptop but it's not showing up in Windows Explorer for me to access the files and back up to. Any ideas please on what to do?! Thanks in advance.\nagent: It may be helpful to see how the drive is partitioned in Disk Management. Please share a screenshot of this. Did the drive previously work on this Windows 10 laptop? Any recent software updates? No secret zone set up for the M3 drive?\nuser: Hi! Ok I will do. Sorry, currently away at the moment (helpful I know) but will send a screenshot over when I\u2019m back, thanks! Hi again! Here is a screenshot of my disk management. I\u2019m pretty sure I have used it since updating to Windows 10. I\u2019m afraid I don\u2019t know what a secret zone is!\nagent: It seems that the drive is corrupted. Have you tried it on another computer and or with another USB cable? Is it detected in Device Manager? Is it connected directly to the USB port of your computer?\nuser: Oh right! I\u2019m surprised by that as I only use it once every couple of months to back up my computer and have only had it for two years. I\u2019ll try the things you\u2019ve suggested, thanks! If it\u2019s corrupted can I re-format it at all? It's connected directly to the USB port but still shows in disk management when it's unplugged. Can I do anything else? I don't mind losing everything that's on there.\nagent: Did you ever set up a password protected \"Secret Zone\" using the software that came with your M3? The drive should disappear from Disk Management if the drive is not installed on a USB port. Does Disk 1 show even after a reboot when the M3 drive is not installed? Let us know,\nuser: No I didn\u2019t. It did disappear, sorry I was getting confused! Disk 1 reappears when I plug the hard drive back in. I think it\u2019s corrupted beyond repair unless you have any other solutions?\nagent: Can you initialize the drive by right clicking within the box that indicates the drive is not initialized? If disk cannot be initialized, you can try Diskpart but be careful using this to make sure the correct disk is chosen Both answers will erase data\nuser: I\u2019ve tried the diskpart solution but sadly that won\u2019t let me initialise the drive after that either\ud83d\ude29\ud83d\ude29.\nagent: Given your description, if the drive will not initialize no matter what computer/port is tried, and diskpart also does not work, then the drive may be nonfunctional. Check your warranty/return options here\n",
        "user: Just want to let you know that nobody is working, I went to my nearest idea store 2 times but they are just giving excuses.\nagent: We are sorry for the inconvenience caused to you. We request you to elaborate your concern and share 1/2 the details of store full name, address with pin code and their contact details and 2/3 also provide your Idea number, so that we can assist you better. Regards, Vicky 3/3 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\nuser: the store is in front of C 21 mall.Indore.\nagent: Sorry for trouble. Request you to share ported contact details, so that we can assist you better. Regards, Vicky\nuser: ported contact details means? could you please call me?\nagent: Sorry for the trouble caused by our Idea store executive.We will take this as a feedback.Thank you for choosing Idea 1/2 Cellular Please DM your location with pincode so we can get in touch with you for best mnp offers.2/2 Rgds,Mohit\n",
        "user: assuming the 16:03 Bristol Parkway - London Paddington can\u2019t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that\u2019ll be enough time.\nagent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis\nuser: Ok, so due into London 40 mins later than planned (assuming we aren\u2019t delayed further...\ud83d\ude43), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.\nagent: If delayed by an hour on that journey you can claim compensation. Lewis\nuser: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I\u2019ve lost track of how often I\u2019ve been delayed here.\nagent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis\nuser: Finally arrived nearly 1hr 30mins late due to delays. Assume I can\u2019t claim as the delays were split on 2 trains? Going to miss the first half of the show I\u2019m due to see. Overall a great Friday \ud83d\ude41\nagent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh\n",
        "user: left my laptop on the flight down from Edinburgh. Your new lost property procedures are a shambles. Nobody knows what to do and to have to wait 24 hours is shocking. Seat 1a in club Europe. Shocking\nagent: Hi Craig, anything left on board that's found, is handed in to Lost Property at the airport. It can take over 24 hours to be logged 1/2\nuser: I was a domestic flight so no security issues so why can\u2019t it be sent directly from the aircraft to the lost property section which in 25 meters as the crow flys from where we disembarked. I\u2019m flying back now so a wasted day as NO presentation. My fault but this new system is . I was also sent from person to person as the new rules are confusing as well as being on hold for 1 hour at the baggage office. In the end I drive back to LHR to try and retrieve it but with NO luck\nagent: We're sorry this has caused you problems today, Craig. Unfortunately it's not always as simple as sending the item to lost property. It 1/2 has to be located and logged before we can reunite it with the passenger. You will need to continue to contact the airport directly. 2/2\nuser: A teddy bear I understand but a laptop off a domestic flight in the club Europe cabin and a return flight the same day needs a quicker processing time. Also to wait 1 hour on the phone and then they hang up is shocking. Not a good switch BA. \u201cFound items can take up to 7 days to reach us from aircrafts\u201d at what point do you go back to the old system. My work are furious, meeting in london was a no go and now having to borrow one for a trip today.\nagent: Hi Craig, we're sorry for the problems you've had contacting Lost Property, and for the inconvenience of being without your laptop. We hope you're reunited with it soon.\n",
        "user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me!\nagent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics?\nuser: GT: Carmelofenix92\nagent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your  network by unplugging your router and modem for a solid 5 minutes?\nuser: Yes i do , but never change Yes, i try with wolfenstein but i can\u2019t play in new match on line\nagent: Alright, so multiple games are affected? Let's next have you clear your cache  redownload your profile Any difference after that?\nuser: I\u2019ve clean the cache and redownload my profile but the problem persists!\nagent: Could you send us a picture of what is appearing on your screen when you are unable to play online?\n",
        "user: hi, I\u2019m having troubles transferring music to my phone all of a sudden\nagent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?\nuser: It shows this and doesn\u2019t copy\nagent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?\nuser: It says the previous picture and goes back the apple logo\nagent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause.\nuser: I updated on the latest update I got\nagent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes?\nuser: Pc with iTunes\nagent: Thanks! Let's continue our conversation in DM.\n",
        "user: So which stores in Central Scotland are stocking this ? Tried 3 stores in Edinburgh several times. Nada #volcanicvindaloo\nagent: (1/2) Morning! \ud83d\ude01 Sorry you've had difficulty picking it up! The curry is extremely popular and is almost literally flying off (2/2) the shelves! For the best chance of grabbing one, it's best to go early in the morning. Hope this helps! - Adam\nuser: So which stores in central Scotland? Tried 5 shops all early morning. #volcanicvindaloo\nagent: Oh, sorry about that! Can you let me know which stores it is that you've tried, please? - Adam\nuser: Tried The Gyle, Granton, Ferry Road, Livingston and Bathgate\nagent: I've spoken to the Hunters Tryst store who have some stock, but the curries are sold on a first come fist served basis. - Adam\nuser: Thanks Adam, I appreciate your help.\nagent: No problem, sorry again for the difficulties you've had. Hope you have a lovely weekend \ud83d\ude03 - Adam\n",
        "user: used to be my favorite airline, looking like it's time to move on\nagent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here?\nuser: Yeah, stop cancelling all my flights and go back to having good customer service\nagent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help.\nuser: I did. Did y'all get new management or something? What's changed in the last year or two?\nagent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down.\nuser: Are you a bot?\nagent: No bots here! Just real People trying to help you as best we can.\n",
        "user: ridiculous service already resetted the router and second time the internet goes out\nagent: We are sorry to see that the internet is out. Is the internet light currently lit on your router?\nuser: Yes both lights are on\nagent: Thank you. Is the internet light red or white?\nuser: The globe and bottom ones are both white\nagent: Hi Shirley, Have you reset your battery back up box?\nuser: Yes i did it came back for an hour and the wifi service went again\nagent: Thanks again. So the internet light is red again?\nuser: No it came back again hopefully the service does not go again thank you!\nagent: Great, please let us know if we can be of further assistance.\n",
        "user: when will the dark choc digestives be rolled out to all stores? I need teh chokky bikkez!! :)\nagent: Hi, they should be available to buy now in stores. Can you DM me your postcode? I'll check your local stores. Thanks - Gemma\nuser: Use NG18 2AH as that my old work near home :)\nagent: Hi Olly. I can confirm this store has a high stock level of this product. So stock up and enjoy! :) - Alisha.\nuser: Which one? Oak tree or Chesterfield road? And where should they be stocked? I've checked oak tree today and no dark choc bix :(\nagent: Hi Olly, sorry we weren't more specific it was the chesterfield road store that has them in stock.\nuser: Oh sweet. I'm all over that tomorrow. Thanks for your help :) Today, my dreams of dunkin dark choc bix in my T were crushed when I arrive at the ches rd store 2b told they had no stock. I r sad panda. They also checked all local stores. No dark choc digestives (Tesco brand) anywhere. Help me, Tesco. Tears run from my face :'( <\\3\nagent: Hey Olly, I totally understand your disappointment. Can you tell me if its the North store or the South store, so I can double check? - Beth\nuser: Hi beth, I went to the main Chesterfield road store, the big one in Mansfield. They checked all local stock though and there was none. :'(\nagent: Hi, I'm sorry that there was no dark chocolate digestive biscuits. The store had a delivery and the biscuits are on the shelf . TY - Eve\nuser: Ok so Chesterfield road Mansfield store has them now?\nagent: Hi Olly, that's correct :). Looks like your tea dunking dream is back on the cards.- Peter\nuser: Oh I hope so Peter. My choc bic craving is through the roof. Thanks to you all for your assistance. Fingers crossed :) Can you check the Mansfield Chesterfield Rd store stock of this product as I'm gonna go soon :)\nagent: Hi Olly, I have checked the store and they do have stock of the Mcvities Biscuits on aisle 8, enjoy!! TY - Jill\nuser: Its the tesco brand ones, and they did have them today so I bought 3 packs. They are accidentally vegan biscuits you see :) McVit are not.\nagent: Hi Olly, I'm so glad you managed to get the Tesco own brand choccie bics. Dark chocolate is my favourite kind too. Enjoy! :) - Liz\n",
        "user: is it possible to fly standby on the 3:15pm flight from SEA to PHX? I\u2019m on the 650pm flight\nagent: Hello, Grant. Yes, this standby listing for the 315P flight is available for $75. *ARD\nuser: How long is the list? Is there a good chance I can sneak on?\nagent: You have a chance to make it on this flight. *ARD\nuser: Can I charge that at airport when I check in and put my bag on that flight?\nagent: Yes. *ARD\nuser: Fingers crossed! Decided to try standby for the 3:15 flight!! !\nagent: Good luck! Thanks for choosing to fly with us. \u2708 *AMC\n",
        "user: I am going to upload the video of worst performance of Idea 4G network.\nagent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better.\nuser: Well you didn't reply on my other tweets. But you replied on this one.\nagent: Apologies for the trouble. Please DM us your Idea number & alternate number to assist you further. Regards, Darshan.\nuser: 3rd class customer care service.\nagent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha.\nuser: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u\nagent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali.\nuser: I am not interested in receiving your call. I know your answers.\nagent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n",
        "user: Hey - what's the difference between flight nikes and \"other\" miles? Thanks!\nagent: Hi Courtney. I've never heard of flight \"nikes.\" *TMS\nuser: Sorry autocorrect. Difference between flight miles and other miles.\nagent: Flight miles are what you earn with the miles actually flown. Other items are for Medallion Status. *TMS\nuser: Can you use both towards flights?\nagent: No, you can only use the flight miles earned toward a flight. It may show as \"Total Available Miles.\" *TMS\nuser: So then what was the point of me being given 40k miles to switch my flight when I can't even use them for other flights?\nagent: You can use them for other flights. Send me your SkyMiles number, please. Thanks. *TMS\n",
        "user: why is the SPM in free for all different? Says I have a 3 to 5 spm in games even tho I get 3000+ in 5 mins?\nagent: Hi! What platform are you playing on? What is your Gamertag? If possible, provide me with a video showing what you're seeing.\nuser: PS4, gamer tag Livid_cN... free for all is destroying my SPM because for a 6 min game it's saying I'm only getting 4 score which is weird to me unless I'm not understanding something. Leaderboards say I avg. A 3.61.. shouldn't that be 361?\nagent: Is this occurring on all matches? Also, please exit the leaderboard menu and relaunch it. Is it still displaying the values as such (0.00)?\nuser: Exited and relaunched and still showing the same. Raised it to 3.63 tho lol. Yes this is happening every match. You can see my last 5 match spm in the one pic and I can give you an updated pic because I been playing all morning. Thanks for the help and quick response.\nagent: I will go ahead and get this looked into. Apologies for any frustrations this may have caused.\nuser: I appreciate that. Thank you for looking into it.\nagent: You're welcome Michael, here to help! Let me know if I can assist you on a separate matter.\n",
        "user: MaJ 11.0.2 Merci pour votre cadeau empoisonn\u00e9 mon t\u00e9l\u00e9phone qui est neuf est bloqu\u00e9\nagent: We offer support via Twitter in English. Contact us for help in your preferred language here:\nuser: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3\nagent: Have you tried restarting your iPhone since you noticed this happening?\nuser: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update .....\nagent: We'd like to look into this with you. Meet us in DM.\n",
        "user: About to drop\nagent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY\nuser: iPhone 6 Plus/iOS 11.0.3 and I\u2019m using Spotify mobile ver. 8.4.22.515\nagent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY\nuser: No error message. The player disappears when you click on a song and the app doesn\u2019t appear to be doing anything.\nagent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY\nuser: Gave it a shot. Still running into the same bug.\nagent: Got it. Can you try the steps here for us:\nuser: Dang. Tried the reinstall and still can\u2019t get my Frank.\nagent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY\n",
        "user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? !\nagent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?\nuser: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we\u2019ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn\u2019t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.\nagent: That's wonderful news! Were you able to sync the rest of your Music?\nuser: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.\nagent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can.\n",
        "user: I need to do an grocery online order is there a maximum number of an individual item I can order? I need lots of flour and shaving foam for a show I\u2019m working on\nagent: Hi Ruth, thanks for getting in touch. This is a hard question to answer as certain items in-store have a bulk buy limit and others don't. With regards to Flour & Shaving Foam I can't see why we would have a limit on these. 1/2 When ordering you can add \"Picker Notes\" so my colleagues in store can substitute you with an alternative should there not be enough of the item you have requested. I hope this helps. TY - Chris\nuser: That\u2019s great I never knew about picker notes! It wouldn\u2019t matter what sort of flour so I could add that. I knew some items were restricted to stop bulk buying but didn\u2019t know what was included\nagent: Hi Ruth, the problem with something like this is not just the weight restrictions that come into play but also we need to ensure that all stock isn't going to just one customer. So they've got to consider in-store customers as well 1/3 Would you mind sending me a DM with your postcode, quantities and which ones you were after please? I'll then check which store serves you to see if they can meet a large amount on a delivery 2/3 It's possible that it may require you to go in to the store and make a customer order to have the items ordered in specifically for you. What day were you planning on making the order for please? - David 3/3\nuser: I\u2019ll probably place order today for delivery Monday of next week if I get the amount I need there will probably be s couple more orders if same items until 6th January. If I do an order in store can that still be delivered? Will do\u2019 I think I\u2019ve just sent a Dm I\u2019m not good with tech!\nagent: Hi Ruth, I have responded to your DM :) TY - Kelly.\n",
        "user: wife on delayed united flight 1270 needs 2 make connection to TLH on DL 2907. Will be there tight. Can u notify gate agent in ATL?\nagent: Hello Bruce. I can tell you that DL2907 is on time this evening. There is no way for us to notify the gate agent, as we cannot hold a flight. I do apologize. Is your wife checked in for the flight already? *TMS\nuser: Yes. Name is Carolyn Bell. Incoming flight (UA 1720) arriving at Terminal T at 6:55. 2907 leaving from Terminal B at 7:28.\nagent: I do see she is checked in. it is definitely going to be a close connection. *TMS\nuser: I see there is a later flight to TLH. Can she get on that one?\nagent: If she misses her flight, she will need to let us know. Unfortunately, it may only be on standby at this time. The flight is fully booked. *TMS\nuser: Thx\nagent: I have made a note in her reservation. I am not sure it will help, but I hope it does. Have a good evening. *TMS\n",
        "user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped \ud83d\udc94 Young man was exasperated not knowing what to do. Me & another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee \ud83c\uddfa\ud83c\uddf8 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder\nagent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.\nuser: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking\ud83d\ude21 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$\nagent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.\n",
        "user: I think my favorite thing about paying for is the delayed arrivals and useless customer service\nagent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted!\nuser: My order was to arrive by 8pm today and when I called to inquire they simply said \u201ctomorrow\u201d I needed it today...\nagent: Unforeseen circumstances can cause delays. What does tracking currently indicate?\nuser: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today\nagent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you.\n",
        "user: hi. I had to swap trains to Glasgow in Lancaster due to delay. Left my new blue scarf in overhead near luggage coach b. (15:53 Preston train) Heading to Glasgow 5 mins behind, can someone grab it for me please. Was a gift!\nagent: Oh no, sorry to hear this :( Can you please give us some more info on the coach/seat you were in and we'll see what we can do?\nuser: Fab. It\u2019s above the luggage rack at coach b. (Closest to lower numbers) it\u2019s a lighter blue thick wool scarf. The train left Preston at 15:53 heading to Glasgow central. I\u2019m on the one behind (14:41 to GCC) had to swap as my train was slightly delayed.\nagent: 1/2 No problem Niico, can we just double check the time of the service though please as we don't run a 15:53 train from Pre-Glc 2/2 but we do run a 14:53, was it this one?\nuser: Lol. Yup apologies. :)\nagent: No worries Niico, we'll get a message our to the Train Manager now and will let you know as soon as we have an update\nuser: You\u2019re superstars! Much appreciated\nagent: No problem, Niico, we've asked for this to be handed in at Glasgow for you. I'll get back to you once the TM confirms for me :) 1/2 Hi again, Nico, was this a H&M scarf? If so, the TM has this and will hand it in at Glasgow for you \ud83d\ude0a You're actually ahead 2/2 of the train now by a few mins, but if you wait at Glasgow, he'll be walking down the platform to bring this in for you :)\nuser: Awwww this is fantastic!! Yep it\u2019s an H&M scarf. Thank you so much for all your efforts really appreciated xx\nagent: No problem at all, Niico, glad we could help \ud83d\ude0a Enjoy the rest of your weekend\n",
        "user: Worst service by Amazon, my account has some problem of COD they cannot solve . Flipkart is great in customer satisfact\nagent: here: we'll reach out to you soon. 2/2  I'm sorry your concern hasn't been resolved yet. Kindly share your details 1/2\nuser: Now I have shared everything with you again, now lets see whether you can solve it or not. Don't just say me to wait more than 2 months\nagent: We've received your details. We'll work on it and reach out to you soon.\nuser: MY ACCOUNT COD ISSUE NOT YET FIXED UNABLE TO BUY MOBILES LIKE ONEPLUS5 MOTOG5..AMAZON IS USELESS #Flipkartisbest\nagent: We've sent the correspondence to your registered email ID. Kindly check it here:\n",
        "user: # hi quick question what time train is there to get to Swindon from Bristol parkway to Swindon? Dan\nagent: Hi Dan. You can check times here:\nuser: Can you check for me please as it's takes longer to check. Dan\nagent: When are you aiming to leave Swindon please Dan? - Josh\nuser: Half 6 Dan\nagent: There is a 18.32 and a 19.03 service from Bristol Parkway - Josh\nuser: I mean I need to get to Swindon for half 6. Dan\nagent: The 18.03 from Bristol Parkway arrives into Swindon at 18.28 - Josh\n",
        "user: help\nagent: Help is here! How can we assist?\nuser: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?\nagent: Have you reset the router?\nuser: 4 times\nagent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.\nuser: it didn\u2019t change \ud83d\ude22\nagent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units.\nuser: mine is a square doesn\u2019t look like those but it\u2019s right here next to me\nagent: Thanks! Do you see any kind of reset button on it?\nuser: not that I see\nagent: No worries. Is there at least a power cable plugged into an outlet?\nuser: that yes\nagent: Can you unplug the power for about 30 seconds to a minute then return the power?\nuser: i did and the internet slot is still orange\nagent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you.\n",
        "user: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier\nagent: Hi there, have you placed a pre-order?\nuser: Yes, told 20th December, shocking !\nagent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can \ud83d\udc4d\nuser: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them\nagent: \u2639 The device is in high demand. Please let us know if you'd like us to check your expected delivery time.\nuser: These are the details #\nagent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here \u2b07\n",
        "user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day!\nagent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV\nuser: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! !\nagent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS\nuser: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! !\nagent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you.  Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue.\n",
        "user: to qualify for 2018 status - can I spend money in 2017 for travel in 2018? Trying to hit my MQDs by end of year.\nagent: Hi, there. Unfortunately, MQM and MQD credit is added to your account once the flights are completely flown. *CTR\nuser: Ok can I book for others?\nagent: Of course! However, with the tickets you book for others, you will not earn the MQDs or MQMs for their tickets when they fly. *TBW\nuser: So then not of course? I need to hit MQDs for 2017. The only way to do that is book and fly myself by 12/31/17?\nagent: You could purchase the tickets on your Platinum Delta SkyMiles American Express credit card to reach the MQD waiver. *TBW\nuser: I'm confused.Someone I spoke with on the phone gave me conflicting info. Can you confirm to hit status I need to hit MQD threshold by (1/2) Spending and personally traveling by 12/31/17? Is that correct?\nagent: That is one way of hitting the status. The other way is to spend $25,000 on your Delta Amex within the calendar year. *TBW\n",
        "user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ...\nagent: I'm afraid not sorry Stuart.\nuser: Why not ? I\u2019ve already paid for food in my ticket price.\nagent: It depends on the availability in the shop, it is up to the staff on board.\nuser: No, I was told \u201cno\u201d regardless, that is for the paying customers. 1 Class Service is \u201ccomplimentary\u201d but not today. I\u2019ve already paid ! ! Why short of staff ? ?\nagent: Sorry for that, there isn't anything we'd be able to do from here.  We haven't been given that information I'm afraid.\n",
        "user: why was \u00a340 taken from my bank earlier this month when I only go to stoke and back...??? ?\nagent: Where did you purchase your ticket, Demi?\nuser: Wolves where I always do. I've not been anywhere else except London but that ticket was a tenner Returns included. London one was London Midland but this is a virgin trains transaction\nagent: We'd advise speaking to the station team regarding this, Demi\nuser: Okay. But the transaction says LNK Virgin West WO -\u00a340? ?\nagent: The station team would be able to advise on this transaction, Demi\n",
        "user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou!\nagent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks!\nuser: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :)\nagent: Mind sharing a screenshot of the issue? We'll check it out.\nuser: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well?\nagent: The music can be uploaded in MP3 and other formats. More info here:\nuser: Everything seems to be great now! Thanks again for your help, I love your service :)\nagent: You're very welcome! We're here if you have any other questions.\n",
        "user: what\u2019s off peak times between WGN AND EUS on 27/12/17\nagent: What sort of time are you looking to travel, Alexander?\nuser: On the 0810\nagent: Off Peak is all day Alexander.\nuser: Ah right thought it wasn\u2019t in a morning until 09:30\nagent: During that period restrictions are lifted.\nuser: Okay thanks, is it because of Christmas Public Holiday\nagent: ecause it's the Christmas period.\n",
        "user: Not off to a great start @ Sprint Store in Glendale, AZ\nagent: Can you let us know why you feel this way? We would like to look into this for you. -PP\nuser: Click over to my Instagram video in the link\nagent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP\nuser: Probably that your customer service department and in-store reps can\u2019t agree on a solution to my problem.\nagent: I am here to help allow me to go over the thread. -FR\nuser: Check my secure chat history and account notes from when you guys called me yesterday, too.\nagent: Hello I was reading the thread you need to activate 2 phones correct. -FR\nuser: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault.\nagent: Thanks have a great Day! -FR\n",
        "user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon\nagent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel?\nuser: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in?\nagent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue?\nuser: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not\nagent: We'd like to document your feedback and look into your options. Please contact us here:\nuser: Done\nagent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day!\n",
        "user: FYI you have no frozen peas in Tesco Express Whitley Street, Reading #staple #bitofashock\nagent: Hi Andrew, can you let me know which frozen peas you're after please? TY - Paige\nuser: A small packet of peas to go with my fish pie. That's all\nagent: Hi Andrew, the smallest pack we do is Birds Eye Garden Peas 375G but unfortunately we do not stock this product. 1/2 We do stock Tesco British Garden Peas In Water 290G in our Express store which would be equally as delicious. - Rocsi\nuser: But there were no frozen peas at all in you store #givepeasachance\nagent: Hi Andrew, I think my colleague meant they stock tinned peas at store rather than frozen. #peasout - Phil.\nuser: Ok. But they stock frozen peas, but didn't have any. My point is frozen peas must be a staple and you didn't have any. Just #surprised\nagent: Hi Andrew, when you were in store, did you ask any of my colleagues if any were available or on order? - Danny\nuser: I did ask and was told out of stock, but are you implying Tesco Express don't stock frozen peas? Won't bother looking in future. #bizarre\nagent: Hi Andrew, After looking at my stock system it does not appear that the store stock any frozen peas, only the tinned peas. Ty - Darren\nuser: Interesting and surprising. I'm going to check that.\nagent: Let us know if there's anything else we can help with Andrew. TY - Olivia\n",
        "user: Wish this update wouldn\u2019t have screwed my phone up so much\nagent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone?\nuser: My speaker phone doesn\u2019t work, the music thing when you swipe up from the bottom doesn\u2019t work, volume/ringer on side doesn\u2019t work.\nagent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart:\nuser: I did that yesterday.\nagent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings > General > About.\nuser: 7 plus. 11.0.1\nagent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM.\nuser: It\u2019s still not working as it was prior to the update\nagent: Thanks. So we can look at all of your support options, could you provide your current location in DM?\n",
        "user: didn't know there was an only 1 alcoholic drink rule in first class and a Hubble telescope portion for dinner.\nagent: Which service were you on, Michael?\nuser: 18.33\nagent: Where were you travelling from and to?\nuser: From London to Liverpool - felt as if we should have been in 2nd class\nagent: I see, did you mention this to the team en route, Michael?\n",
        "user: what's the deal with the weak random in playlists? Keeps playing the same band consecutively - this has been happening forever now!\nagent: Hey! We\u2019ve made some improvements to our shuffle algorithm. We\u2019d love to hear your feedback here: /RI\nuser: It's a little out dated\nagent: To clarify, does this happen when you're using Shuffle with Connect? /YM\nuser: I try to shuffle in playlist and it really doesn't play randomly, plays the same artist almost continuously. Don't know what connect is\nagent: We'll take note of that. Can you let us know if you listen on your speakers or TV, using the Spotify app as a remote? /YM\nuser: From my phone via Bluetooth connection.\nagent: Thanks for clarifying and for taking the time to reach out \u2013 your feedback's been noted \ud83d\udcdd /YM\n",
        "user: I\u2019m puzzled that you say this is suitable for vegans - it contains milk!\nagent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya\nuser: This is the display at my local Sainsbury\u2019s, for food that can be ordered, so it is a statement from Sainsbury\u2019s, not a third party\nagent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya\nuser: Thank you for this good news Mariya\nagent: No problem at all, have a good day. Steven\n",
        "user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2\nagent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy\nuser: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint.\nagent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy\nuser: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask?\nagent: It will be backwards to Westbury and then forwards again from there. -Andy\n",
        "user: Anyone else having problems this morning booking a delivery slot with I can\u2019t sign in! Book a slot! Or shop online!\nagent: Hi Kyle, thanks for getting in touch. Sorry for the troubles experienced trying to place your order online. I understand how frustrating that must be. Has this sorted itself since? If not is there an error message appearing at all? 1/2 Have you tried clearing the cache and cookies or an alternative browser or device? Kind regards - Ross 2/2\nuser: Hi Ross, Thanks for getting back to me, in the scheme of things it\u2019s only shopping online, I just thought there might be a problem at your end, as I tried to order on my via my mobile too. Don\u2019t worry about it, I\u2019m not, I\u2019ll just try again later. Have a good day Ross, Kyle\nagent: Hello Kyle, thanks for coming back to us. I would like to report this issue to our technical team. Can you please DM us your full name, email address, full home address details as well as which device and browser you are using? TY - Ross\nuser: Hello Ross, a colleague of yours \u2018Mike\u2019 has DM me and I\u2019ve messaged him with all the details Thanks again & have s good day Kyle\nagent: Hi Kyle, I hope the issue has now been resolved for you, if you need anything else then let me know! Have a nice day TY - Jennifer :)\n",
        "user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline\nagent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here:\nuser: My second claim doesn\u2019t show up in my orders so I can\u2019t appeal it. Chat dude said it was because it was \u2018filed manually\u2019\nagent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail.\nuser: I\u2019ve had the email. It tells me I can\u2019t claim because 75 days is more than 90 days\nagent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you.\nuser: I\u2019ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money?\nagent: Apologies, did you get an email from the A-Z department recently?\nuser: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this)\nagent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible.\nuser: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard.\nagent: The form will allow us to move forward with the research this order needs. Thanks,\nuser: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all\nagent: Thank you, we will be in touch directly.\n",
        "user: I have left my scarf on a rail replacement bus last night, may I know how I can contact the coach company?\nagent: Hi Tommy. What replacement bus did you travel on please? Rach\nuser: Hi Rach, it\u2019s the one departed from Swindon to Bath Spa at 22:58\nagent: Thanks for confirming. You will need to log this on our lost property site it would have been cleared at Bath Spa. You will then be contacted through the site if it has been found. Rach\nuser: Hi, I have logged this already onto the system I still have not heard anything from you\nagent: Hi Tommy. You will be contacted if this has been found. Sorry for the time it's taking. Rach\n",
        "user: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+?\nagent: What's the Discount Code you're using? ~Angel\nuser: \"CUSTOMER CARE $100 SR E-CERT\"\nagent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel\nuser: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308.\nagent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel\nuser: Ah yes that was the issue! Thanks so much for the help, I'm booked! \ud83d\ude0d\nagent: Great! ~Angel\n",
        "user: Spotify starts up on Windows 10 even though it is disabled from settings and task manager. There seems to be no definite fix.\nagent: Hmm, that doesn't sound right. What Spotify version are you using? We'll see what we can suggest /JE\nuser: 1.0.66.478.g1296534d (Windows Store version)\nagent: Thanks. Best thing to try here is a reinstall. Just follow the steps at\nuser: You guys need to update your windows 10 installing page according to creators update. It's not under system settings, it's under apps.\nagent: We hear you. We\u2019ll be sure to pass your feedback on to the right folks. Just to check, have you reinstalled the app successfully? Keep us posted /JE\nuser: I have reinstalled but will keep you updated when I reboot my device. Thank you.\nagent: Sounds like a plan! Looking forward to hearing from you. We'll be right here /JE\nuser: I guess this fixed my problem.\nagent: Awesome! Just give us a shout if the problem persists. We're... /PL\nuser: Hey, there problem is still there. It stars up on boot-up automatically.\nagent: Can you DM us your account's username or email address? We'll see what we can suggest /PC\n",
        "user: How do I set my Macbook Pro's resolution to 1280x720 without attaching a 2nd monitor? 13\" Mid 2014 with Sierra\nagent: Try setting that by following this article: Let us know if this helps.\nuser: I have read a couple of these kinds of articles, but I want this to work without having to attach a second monitor. I just want to set the resolution and then record my screen. And then upload to Youtube.\nagent: Check these steps out from the article: Set the resolution for the primary display: Choose Apple menu > System Preferences, click Displays, then click Display. Pick Scaled, then select one of the options. After Scaled, you should see the resolution you want.\nuser: In Scaled I can set the following resolutions: 1024x640, 1280x800, 1440x900, 1680x1050.\nagent: We missed that you were looking for 1280 x 720. We can get you to that resolution. Press and hold the Option key on your keyboard while you click on the Scaled option in the Display Setting. This will open up other options for you. Click 1280 x 720 here.\nuser: That button does nothing when I click it. It's just a dummy button. All those hidden options and buttons work when a second monitor is attached, but I don't always have access to an extra monitor. And also: that's just clumsy. In Windows this is no problem BTW.\nagent: Pressing the button on its own will not do anything. However, if you press and hold Option and then click the little bubble to the immediate left of the word \"Scaled\", you should see the other options appear.\nuser: It won't show other options. It will only show the 4 standard options. And this \"Recognize Monitors\" button doesn't do anything either.\nagent: Okay. Let's move to DM and we can continue there.\n",
        "user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it.\nagent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna\nuser: It states Connecting but will not connect\nagent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini\nuser: I have tried different locations and restarted my computer. Norton VPN will not connect\nagent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini\nuser: Still not working What is a DM?\nagent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini\n",
        "user: please advise why in 2018 you have stopped running the 9.20 am flight from LBA to LHR . You seem to run the others .. why?\nagent: Where have you seen information? We're still operating this service and haven't heard anything to the contrary?\nuser: Tried to book flights during March 2018 and none available It seems that you are stopping running the flight between 26th feb and 28th March 2018\nagent: Hi Neil, sorry you're having problems booking your flights. Please contact our Sales team who'll be 1/2 happy to help you. Click on the following link for their contact details 2/2\nuser: Not sure if they can help as they can\u2019t book no existent flights .. this is about BA\u2019s policy to stop running the 9.20 am flight from LBA\nagent: Hi Neil. You\u2019ll have to look to an alternative flight then. Sorry to disappoint you.\n",
        "user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven\u2019t got it? why?\nagent: I would recommend you to send and email to __email__\nuser: and how long will it take for them to respond?\nagent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner  3/3\nuser: so you\u2019ve refunded my \u00a35.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day?\nagent: Hi, please contact __email__ or __email__ for further information on this.\n",
        "user: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments?\nagent: \ud83e\udd14 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to?\nuser: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1\nagent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind?\nuser: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8\nagent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.\n",
        "user: Are you anywhere near a fix for the masking glitches in both Photoshop and Lightroom? It's happening daily.\nagent: Hi Allen, we have passed the info to our experts. They will review it and get back to you ASAP. Thanks!\nuser: Thanks! Its happening in export JPG's too. Its really strange.\nagent: Hi Allen, can you please follow us & send us a DM with details for this issue? Can you send us a screen shot too?\nuser: Sure thing!\nagent: Hi Allen, could you please elaborate the issue, also screenshot will be helpful.\nuser: I attached the screenshots in a DM to your account a little over an hour ago.\nagent: Hi Allen, thanks for the heads up. we've passed the info to our expert. Thanks\n",
        "user: hai air asia!! I need help \ud83d\ude05 i can't cont with my check in as it said due to balanced due. Someone help meeeee \ud83d\ude2d\ud83d\ude2d\ud83d\ude2d\nagent: Hi Amoi, may we have the booking number to check? -Miza\nuser: Here's the booking no: FQR24R\nagent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card>> maybe. Then you can proceed to check in once balance is cleared =) Yana\nuser: How to clear the payment? I only have one card \ud83d\ude27\nagent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day\nuser: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight \ud83d\ude05\nagent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight\n",
        "user: Ur app didn\u2019t record .8 mile today. Training 4 1/2 marathon using app. Can u put mile/time back in or should I just cry now?\nagent: Let's see what we can do, Angela. What device, operating system and version of the app are you using?\nuser: I phone 8 NRC version 5.9.0 Getting box of tissues just in case - my first time in years running 6 miles.\nagent: What specific iOS are you using? Also, can you elaborate on what you experienced at the end of your run?\nuser: IOS 11.0.2 Started app, everything looked right, started running, got to where I knew I was .8 miles in and looked at app to check time and it had stopped recording. At that point I used a medly of 4 letter words. Restarted, had trouble with it restarting. Completely stopped and started a fresh run then it was fine. I know I did the full 6 miles, I just need the app to know so it can use it for my coaching. Really liking it other than glitch today\nagent: We're glad to hear you're liking the app, Angela. Can you DM us your NikePlus email?\n",
        "user: am I able to travel with a brand new sealed laptop through TSA without unboxing it? Flight from Oregon to San Francisco..\nagent: Hi there, I don't see why not? I'd suggest letting TSA know before you screen what's in the box. -Suli\nuser: I can\u2019t even find the info on their website lol, it\u2019s sealed and brand new :(\nagent: You'll be fine bringing it on the aircraft, however, TSA may ask you to take it out of the box. -Sean\nuser: Darn! Lol okay... I\u2019m trying to figure it out but I guess I\u2019ll have to open the box :(\nagent: I'd personally just keep it all sealed up until they say something. I wouldn't be surprised if they allow it to go through unopened. -Sean\nuser: That was my plan! I just don\u2019t wanna open it til I am home 2mrw but I\u2019m trying to pack my carry on bag now lol - thank you!! #lovealaskaair\nagent: Glad we could help :) Thanks for reaching out! -Jordan\n",
        "user: What am I suppose to do about about failure to update the app? how do I turn off these alerts? \ud83d\ude21\nagent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores.\nuser: Will this stop those stupid notifications?\nagent: Yes, that is correct.\nuser: Did as instructed... didn\u2019t stop the alerts! Not my problem if can\u2019t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this????\nagent: If you're still receiving those alerts, let's move to DM so we can check a few more settings.\n",
        "user: am I losing my flights collected every time my tier points collection ends?\nagent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm.\nuser: I have...in order to progress to the next level it\u2019s either I have to collect tier points+ 2 flights or do 25 flights\nagent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be\nuser: I do understand that you do amend the terms & condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level\nagent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address.\n",
        "user: had your service for about 12 hours and now the internet isn\u2019t working at all...... not very happy right now.\nagent: Oh no! We are sorry to hear that. What lights do you see on the router?\nuser: \nagent: Thank you, is it just the internet or are all your Fios services impacted?\nuser: All I have is internet\nagent: Do you know where your battery back unit is located?\nuser: Not sure exactly what your asking for I have a router that\u2019s plugged in. That\u2019s it.\nagent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement.\nuser: Prolly in the basement. It just came back on for a minute....now it\u2019s off again.\nagent: Are you able to reset your battery back up box?\nuser: If I can find it.... it\u2019s working right now though\nagent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.\nuser: Ah okay. Yeah thanks for the quick response.\nagent: You're welcome Mike.\n",
        "user: the app would be 100% if we are able to add new listings instead of having to login with a computer.\nagent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more.\nuser: How exactly? I\u2019ve tried many ways and I can\u2019t seem to find the add new listing option.\nagent: Are you using Android of iOS? Check the Selling section and tap the button \"List an item\".\nuser: iOS. And I don\u2019t have that option.\nagent: Strange! Be sure to update to the latest version & check your country/region in settings. If that doesn't help, let us know.\nuser: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico.\nagent: Thanks! DM your user ID, version of app, model of phone & version of operating system. We'll reach out to Mobile.\n",
        "user: hey, trying to book tickets over the festive season but can't get assigned seats and it says unconfirmed. should I wait? thks!\nagent: Hello. When are you travelling please? - Jordan\nuser: Hey Jordan, 23rd-27th Dec?\nagent: Upgrade work is taking place and the timetable is being revised. Booking horizons can be found here: - Jordan\nuser: thanks, but it doesn't tell me anything that helps? will there be trains, and why can't I book a seat for example? should I wait or book?\nagent: Yes, there will be trains over the holidays but we are waiting for Network Rail to confirmed the revised timetable. (1/2) Once confirmed, you'll be able to reserve seats - Jordan (2/2)\nuser: ahh okay, I'll hang on a bit longer then. thanks Jordan\nagent: You're welcome! - Jordan\n",
        "user: HI! I have a flight tomorrow ( Sea-Lax) at 2 pm. Can i take an earlier fligth? Do i need to pay? I am a SkyPriority customer.\nagent: Hello Max. Please follow/DM your confirmation number and I will gladly take a look. *ACJ\nuser: Done!\nagent: Max, that confirmation number is not finding a Delta reservation. Ours will start with an F, G, H , or J. *ACJ\nuser: This an Aerom\u00e9xico reservation since i bough it from them. Should i just go to the airport counter and ask for it?\nagent: Yes, if it's Aerom\u00e9xico ticket, they will have to process the changes. *ACJ\n",
        "user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks.\nagent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you.\nuser: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response.\nagent: location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL.  location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2)\n",
        "user: currently unable to checkout groceries :( Tried on Firefox & Chrome, same problem\nagent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma\nuser: Here you go... I'm still getting the same non-error when trying to pay for delivery and food.\nagent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James\nuser: internet explorer!? You got to be kidding?\nagent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte\nuser: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox\nagent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly.\n",
        "user: I\u2019ve had updated me IPhone 7 to IOS 11.1 and the calendar still doesn\u2019t work.\nagent: We're happy to help. What trouble are you experiencing with your Calendar?\nuser: When a change from october to november doesn\u2019t show the month of november and then it closes the app.\nagent: We'll help out. What device are you using and version of iOS? This can be found in Settings > General > About.\nuser: It\u2019s an IPhone 7 with IOS 11.1\nagent: Was that the 11.1 beta or the general release that just came out about an hour ago?\nuser: The general release that came out today.\nagent: To make sure we understand. Are you changing the date of an event? Or just swiping through the dates?\nuser: Just swiping through the dates.\nagent: Got it. And this persists even after rebooting the device?\nuser: Yes it does.\nagent: OK, we're going to need to dig in deeper for the next steps. Can you join us in DM?\n",
        "user: where to submit bugs for recent #NRC app on AppleWatch #UX #Bug\nagent: You've come to the right place. Could you elaborate on what you're experiencing?\nuser: Applies to current NRC App on latest Apple Watch. If you pause a run, the stop button should not be at the same location. Due to sweating, it happens from time to time that I\u2019ve to press the button twice, which stops my run today. As an alternative, the stop button could behave As on the phone where you have to press it for 2secs Other Point: Actions behind buttons like #pause and #stop run seems to run on the same thread which causes UI to freeze for some msec Next point: Bluetooth headphones aren\u2019t recognized every time, quick fix is to open another app and reopen NRC during the run, than BT works\nagent: Thanks for the feedback. Let's also have you uninstall the NRC app> restart your Watch and iPhone> reinstall> test run. (1/2) Let us know if you continue to run into any issues. We will pass the other feedback over to our team. (2/2)\nuser: There is no issue\u2026 1st point is just an UX Bug! The Bluetooth thing, okay.. maybe.. but both iPhone and Apple Watch are 2 days old with fresh install!\nagent: We've passed your feedback along to our team. Thank you for your interest.\nuser: Any chance to get some further information about my feedback\nagent: Thanks for the tweet. Our team has been made aware. Keep an eye out on the app store for updates.\n",
        "user: wow how u have changed. Carry on that is only allowed under the seat in front? Seriously? Last time I fly American Airlines\nagent: Sounds like you purchased a Basic Economy fare, Brian. You can read more about that here:\nuser: Never again. Screw your airline. U should make sure you disclose this bs. Obviously u folks love screwing customers all for a dollar. F this airline\nagent: We're sorry if you missed the pop ups letting you know about the restrictions. We're looking forward to seeing you.\n",
        "user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite?\nagent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF\nuser: Did you determine anything on the issue with the Chelsea contest not allowing participation\nagent: Hugh, you can try again as the issue has been resolved. *TDL\nuser: I wasn\u2019t apprised until entry period ended. I thought notification when issue was resolved as I identified it\nagent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW\nuser: Yes ir tells me it has ended Yes it says the contest has ended when I click the link\nagent: Unfortunately, I am showing contest ended on October 16th. *TJW\nuser: Yes I didn\u2019t receive any follow up that the issue was fixed\nagent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC\n",
        "user: can I have my 2325 credits back in Ww2?, I got robbed for me and I\u2019m kinda angry about it\nagent: Hello there, we apologize for the delay. Can you clarify your current issue? Please be sure you keep us posted. Thank you.\nuser: I used 2325 credits on quarter matser and I played one war game and it started those challenges when I wasn\u2019t doing them and I went to do they they where gone\nagent: Unfortunately, once a challenged is activated please note that this is in general game time. Meaning that the timer will start once you start once any match/game is started. I apologize for the confusion.\nuser: It was a tdm and don challenge in war? I wasn\u2019t even in this game types\nagent: Unfortunately, we are not able to provide this content. I really do apologize for the frustration this may have caused.\n",
        "user: I bought these Mr Kipling Winter whirls in the Tesco express in Haywards Heath earlier only to find out their best before is 16/10/17\nagent: Hi Benedict, I am very sorry about this. I have advised our Store Management Team who will make sure they are checked. 1/3 Please could we have a picture of your receipt, including the product and date information at the bottom? 2/3 We'd like to fully record your feedback, please could you DM us with your name, address and email address? - Allyn 3/3\nuser: I'll DM receipt etc. Did you get my receipt and email address by DM?\nagent: Hi Benedict, your previous DM has been received. Can you DM your full name and address with postcode for me to record this? TY - Joanne\nuser: Done.\nagent: Hi Benedict, I have replied via DM. TY - Joanne\n",
        "user: I have just recieved an email with the confirmation for my pre order of payback delux edition but I don't know where the code is\nagent: Sorry for the trouble! We're here to help! Could you link us to the item you are referring to, so we can take a closer look?\nuser: Need for speed payback delux edition for PS4\nagent: (2/2)Your content code will auto-populate, Just click 'Confirm' and your content will be added directly to your PSN account.  Click on the 'Redeem from link found on the Thank You page & sign in w/ your Playstation account. (1/1)\nuser: Where is the thank you page? The code was not entered automatically It takes me to the redeem code page but it doesnt auto populate the code\nagent: Based on the screenshot this won't be avail until 7 Nov at 0:00. You'll then click the link that says \"Access your content\"(1/2) You should also receive another e-mail letting you know when the content is actually avail, with a similar link. (2/2)\n",
        "user: good evening, please I forgot the pin for my Data Me2U. Please can you help me reset it?\nagent: months and the amount paid for data or social bundle for further assistance Thank you. (2/2) Hello in order to assist you, kindly provide the affected mobile number, last recharge, swap history within the last 12 (1/2)\nuser: The affected number is 08028060872, last recharge is 13/11/17, no swap made in 12 months and the amount paid for data bundle is #500. Thanks\nagent: Hello please be informed your line has been unbarred and your default password is \u201c1234\". Thank you.\nuser: Thanks so much!\nagent: Hello we've got you covered.\nuser: Just tried changing the PIN from default and am getting an incorrect PIN error.\nagent: Hello kindly use the default pin, try again and revert for prompt assistance. Thank you.\nuser: While using default pin... I got the error that I've supplied a default pin and to change the PIN. On another attempt to change the pin from default, I got the same error as reported above. Please, I need a feedback ASAP\nagent: Hello kindly be patient as the issue is being worked on. All inconveniences regretted. Thank you\nuser: Okay! Please I'll like to be notified as soon as you're done. Thanks\nagent: Hello we acknowledge your complaint. Please be patient while we resolve the issue. Thank you.  Hello we've got you covered.\n",
        "user: This should just be one song. It contains multiple songs on spotify.\nagent: Hey Dietrich! Can you send us the URI or link of the similar tracks you're referring to? We'll have this checked for you /AL\nuser: Its the only version on spotify. The first 3 minutes is the song in the title. After that a very long pause and more songs.\nagent: Gotcha! We've reported it to our Content team, so they'll be able to fix it. Great detective work. /AL\nuser: Still not fixed!\nagent: Hey there! We've given our content team a nudge about this. Hopefully we'll have a fix soon /AG\nuser: Third time's a charm? STILL NOT FIXED. How about push instead of a nudge this time?\nagent: Hi again! Not to worry, we'll give them a tap so this can get fixed soon /JP\nuser: Still not fixed... do you guys even have a content team? Or is it just one guy in a room without internet?\nagent: We do, but we're sorry if it still hasn't been fixed. Rest assured that we're passing on all your feedback about this /AY\n",
        "user: so I just paid \u00a368 to board a train that had no seats ? Surely this aint right\nagent: Oh no, did you have seats booked, Ricky?\nuser: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed\nagent: Sorry to hear that. Hopefully as stations are called at, the seats will become available\nuser: My point is if it was full why did it allow me to select to allocate the seats?\nagent: If it was full you shouldn't have been able to book seats, Ricky\nuser: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm.\nagent: Sorry to hear this Ricky, we'll let our Web Support team know\n",
        "user: Can you explain why trains btwn Reading & Waterloo delayed? Can't find any explanation. Thanks\nagent: Hello, which trains are you referring to? Trains from Reading - Waterloo look to have run on time?\nuser: I'm on the 18.50 to Reading which arrived late & is now missing out Clapham Common & Richmond to make up time\nagent: This train was late due to earlier late running trains I'm afraid.\nuser: Ok but why were they late? I'm trying to get an answer but nobody ever explains\nagent: A passenger on an earlier service pulled the emergency alarm in error.\nuser: Really? And that caused such huge delays & disruption? Thanks for answering anyway\nagent: This may help explain further:\n",
        "user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now.\nagent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy\nuser: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record.\nagent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy\nuser: Bangor (Gwynedd). I'm screwed.\nagent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy\nuser: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you!\nagent: Glad to hear you made it, sorry for the exercise! -Andy\n",
        "user: hey I seriously can\u2019t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it\u2019s just giving me a dash instead of the remaining time.\nagent: Here to assist! Please power cycle your network devices and try again:\nuser: Thank you! That seemed to have fixed the problem! :) \ud83d\udc4d\ud83c\udffd\u2764\ufe0f\nagent: You are welcome anytime. Let us know if there's anything we can lend a hand with!\nuser: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up.\nagent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings:\nuser: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8)\nagent: That process restores the PlayStation 4 to the default factory settings.\nuser: But what will it do to my games and stuff?\nagent: No worries! This safe mode option won't delete you game data.\n",
        "user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate\nagent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details:\nuser: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty & passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol\nagent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded.\nuser: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations & terrible use of technology\nagent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today.\n",
        "user: I need access to things so I can actually do homework. Like Lucinda Calligraphy. And centerpage in layout\\page setup.\nagent: We're here to help, Jossa! Just to clarify, what program are you trying to open?\nuser: Word 2016, through my college outlook account.\nagent: You can download and install custom fonts you can use with office. Check this link for your guide:\nuser: For the limited office we access through our student email? The word online?\nagent: Hmm. We'd like to know more. Are you getting any error messages? You can also send us a screenshot of the issue.\nuser: No error messages, just word online isn't the full version.\nagent: Yes it's not the full version. To know more about the Word Online, here's your guide:\n",
        "user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared\nagent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT\nuser: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152\nagent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO\nuser: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you\nagent: \"Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T\nuser: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai \ud83d\ude24\nagent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO\nuser: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue\nagent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO\nuser: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network\nagent: Kindly provide your number for assistance. ET.\n",
        "user: I tried to utilize the trial period for Creative Suite, but got sick and couldn't do so. Is there any way I can have another trial?\nagent: The trial for Creative cloud is for 7 days. Have you tried it? .\nuser: That's just it, I couldn't use it before it expired. I'm also having trouble downloading Acrobat back to my hard drive on my MacBook Pro. Is it no longer free even if it's not the Pro version?\nagent: We have the trial only for 7 days for the latest version of the Creative Cloud.\nuser: Why is it telling me I can download without a credit or debit card and then the trial activation fails precisely because of that not being the case? If I tried the Photoshop trial, would it be the same thing? The trials seem more irritating than the subscriptions.\nagent: Hi, we're so sorry for the frustrating experience. The software is same for both trial and paid versions. A trial app can be used only once for 7 days on 1 computer and email id. The plan can be purchased here. Let us know if this helps!\n",
        "user: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin\nagent: Hi there! Were you also able to check the in game settings as well as the console settings?\nuser: Yeah i have checked the game settings, and Xbox Accessories\nagent: Would you mind sending us a picture of what you have the settings set to exactly?\nuser: \nagent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games?\nuser: It is fully charged and yes it does work for other games\nagent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated?\nuser: It stopped working a couple weeks after release\nagent: Thank you, let's go ahead and remove your profile: then power cycle 1  the console: and check again if the vibration is still disabled. 2\n",
        "user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days.\nagent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here:\nuser: It says it has been dispatched.\nagent: Ok, Keep an eye on the emails and keep us in the loop\nuser: I have already had this message We\u2019re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you\nagent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day!\n",
        "user: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years.\nagent: That\u2019s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3\n",
        "user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ?\nagent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit...\nuser: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it.\nagent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen...\nuser: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem.\nagent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo...\n",
        "user: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? !\nagent: Hi Lauren, which station did you board at please?\nuser: falkirk grahamston.\nagent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2\nuser: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/\nagent: Were you able to purchase a ticket on the train without your railcard please?\n",
        "user: why is the on demand channels not updating programs\nagent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB\nuser: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate?\nagent: That is correct, the content owners and channels are in control of their content. With that being said, if there ...\nuser: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating\nagent: What shows and episodes are you looking for? Have you rebooted the cable box?\nuser: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC.\nagent: Can you please Follow/DM the account information including the full address and phone number? I would need specif...\n",
        "user: took corporate connection paid 3 months advance on sat 28 oct still no response pathetic , did not expect ths still no response Any update\nagent: Hello kindly assist with stated issue. Thank you.  Hello kindly assist with stated issue. Thank you.\nuser: Still waiting for call\nagent: Hello kindly assist with the stated complaint. Thank you. Hello kindly assist with the stated complaint. Thank you.\nuser: Such a pathetic experience it\u2019s been 3 days however no call\nagent: Hello kindly assist with stated issue. Thank you.\nuser: \nagent: Hello kindly assist with stated issue. Thank you.\n",
        "user: We lost an iPad at terminal 5 Heathrow Airport security this past Friday October 27th. Need # to call to inquire.\nagent: Hi there, could you tell us what colour the iPad or it's was? I'll ask the airport to have a look.\nuser: Hi, Black I pad pro, black/grey reversible case. Left at Term 5 Heathrow security.\nagent: Hi there, we don't have anything logged, however, please try Bagport at:\nuser: I did. They suggested to get in touch with you as it was left at BA security terminal 5.\nagent: That is strange. They collect all the lost property for both Terminal 5 and Terminal 3. We give it straight to them.\nuser: Is there any way that you could check directly with them 4 me? You might get further information than me. Much appreciated.\nagent: I'm afraid this isn't something we can do, sorry. All items left on board or aircraft are handed in at the airport. We hope you're 1/2 reunited with your iPad soon. 2/2\nuser: Was not left on board. Was left at Term 5 BA security.\nagent: Hi there, sorry to hear you left your item at security. Please click on the following 1/2 link to complete a lost property report 2/2\n",
        "user: I\u2019ve got an A button on brand new one x controller that doesn\u2019t seem to register every time. What can I do?\nagent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable?\nuser: Batteries are new, but I sit too far away to be wired. I\u2019ve only had it a week.\nagent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in.\nuser: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas?\nagent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired\nuser: Got it all figured out. Thanks for your help!\nagent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming!\n",
        "user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer\nagent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?\nuser: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor\nagent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.\nuser: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name\nagent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.\nuser: Which means no credit? As expected\nagent: We're not able to offer anything.\n",
        "user: pls I dnt hv this freedata bt hv used Up to 100mb plus #300 worth of call card. Now u are even charging me 1 naira per mb why\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 08079772477\nagent: If you did not get the sms, it means you were not qualified. UO\nuser: What about dis ur bonus check with *122*23# and *122*24# I cnt see nothing anytime I use dis codes to check dis ur 200200 jumbo wotever\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 08079772477\nagent: We apologize ,Kindly Dial #122*23# to unlock the bonus .Thank you.EE\nuser: I just dial d code again, it says I dnt have access to this service. What is this now glory ahh show me did bonus now wht is with ur nework\nagent: Morning Smart, the line is on Jumbo and the bonus has been credited. Please dial the code #122*23# to check again. TT\nuser: Am so tired glo. Any tim I dial Dat code it's same reply, u don't have access to ds service bt m on jumbo, too annoying d 50mb dnt tk 4mins\nagent: Perhaps you can restart your phone and redial. We still see your bonus from here.\nuser: Hv don n done dat it not work. Again tel me why d 50mb data do not last pho 4mins? Den u start taking my money from main act why\nagent: Evening, kindly provide your number for a quick check. AP\n",
        "user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer\nagent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg\nuser: never did receive that call as promised via DM.\nagent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian\nuser: Svcs have been reinstated but not at the $165 rate promised. It\u2019s troublesome didn\u2019t keep their word for a 15+ year customer.\nagent: We\u2019ve shared this with the Account Specialist and an update has been requested. -Maria\nuser: Thank you for making this right. My faith in your customer service has been fully restored.\nagent: You are very welcome. I am so glad that we were able to help. -Tiff\n",
        "user: SO I Can't castfrom my app to my TV?Really?\nagent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements.\nuser: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.\nagent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well.\nuser: Nah. Not even an option. See\nagent: Are you streaming to a chromecast or directly to the TV?\nuser: It's the APP. I'm wanting to stream/cast to the Chromecast.\nagent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in?\nuser: I will attempt that. Give me a few minutes to see if that helps.\nagent: Sure thing. I'll be here once everything is done rebooting.\nuser: There is not a 'Display' setting under settings even after reboot of everything.\nagent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number?\n",
        "user: still nothing? anyone have good high data use sim only plans for mobile?\nagent: \ud83d\ude33 We'd suggest keeping an eye on the app for the most up to date info on the offer Steven. We'd be sad to lose you.\nuser: Can you match an offer from EE?\nagent: We don't offer a price match service but we'd always offer you our best available deals, are you looking for anything in particular?\nuser: If you can't beat or match then not much point in discussing, don't want to leave but if o2 don't want to keep me, it's fine I'll move on\nagent: We do want to keep you Steven, have you spoken to our upgrades team directly?\nuser: Lies! I've just been given a pac code because the attitude from o2! You have 24 hours to keep me!\nagent: \ud83d\ude1e Did you speak with our upgrades team directly? What is it that you're looking for? DM us more info. We'd hate to lose you \u2709\n",
        "user: Hello, i have a problem since halo 3 goes retrocompatible i\u2019m not able to install the game and i have it\nagent: Hi there, do you own the game on disc or digitally? What happens when you 1  try to install it, any specific error messages? Please try these steps: . 2\nuser: It, dosen\u2019t do anything i just press install and nothing happend Digitally\nagent: Try powering your console off, unplugging from the wall for five minutes, and trying again.\nuser: I already do that as i said since the game was lunch at xbox one i tried and nothing happends\nagent: What you will want to do at this point is reach out to our phone 1  team here: they may have some additional options for you to get this resolved. 2\n",
        "user: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says \"oops something went wrong\" on both. Even tried another handset n still nope. Xx\nagent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2\nuser: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all \ud83d\ude01\nagent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike\nuser: Hi. I already have lol\nagent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray\nuser: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom \ud83d\ude01\ud83d\ude01\nagent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte\n",
        "user: This has to be the biggest inconvenience. Not to add it has been handled unprofessional\nagent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach\nuser: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington\nagent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here:\nuser: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay\nagent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach\n",
        "user: hi, I\u2019ve items selling on buy it now, good till it ends. Do you take fee at time of sale or am I invoices at a later date? Thanks\nagent: Hi, we usually charge you with an invoice you can see on your account. Here is how it works:\nuser: Thanks for the reply, but it\u2019s not easy to find in my account. I\u2019d rather a fee was taken at the time of payment, like PayPal does.\nagent: While the automatic payment will only happen once per month, you can always make one-time payments from My eBay>Account.\nuser: Thanks, that\u2019s helpful to know\nagent: Sure thing! We're happy to help in any way we can. Happy selling! Let us know if you ever have other questions.\nuser: I still say most people would prefer a fee to come off at the point of sale \ud83d\udc4d\nagent: Since some sales may be canceled or unpaid, we like to provide time to resolve those situations. Thanks for the feedback!\n",
        "user: Hey there, I have a package that\u2019s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery?\nagent: Hello, please click the link to DM us with your tracking and phone number.\nuser: Since you\u2019re not responding to my DM\u2019s, I want to let you know here that I\u2019m reporting this delay to the shipper.\nagent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers.\nuser: So it\u2019s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn\u2019t moved. Delivery was scheduled for today, 11/21.\nagent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience.\nuser: But my question is WHY hasn\u2019t it resumed transit. No one has been able to answer this question for two days. Not helpful at all.\nagent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it.\nuser: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that.\nagent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at\nuser: Your tracking page says \u201cClearance completed.\u201d It has since 11/19, 2 days ago. What is the discrepancy in your system?\nagent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs.\nuser: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn\u2019t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong.\nagent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed.\n",
        "user: Hoping the Black Friday deals that start this week including Xbox One S\u2019.\nagent: Fingers crossed, I wouldn't mind one myself. - Pete\nuser: When does it start as I\u2019m interesting in upgrading my one to the S\nagent: The sale started today and new items will be added to it nearly everyday. - Pete\nuser: Hummm need to keep checking please put some one S deals on tomorrow lol\nagent: If it were up to me, I would put it on right now. - Pete\nuser: Haha, I\u2019m sure you know a guy.... lol\nagent: Haha, not one high enough up the food chain to make those decisions. - Pete\n",
        "user: like what is the deal with the \u201cI\ufe0f\u201d button? You\u2019re gonna make everybody hard reset their phone because of your flawed update? It\u2019s the worst yet. Not being able to reply to a text without closing messages and reopening it....\nagent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.\nuser: I\ufe0f went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn\u2019t help. They recommended a hard reset. I\u2019d rather not. I\u2019m seeing this random \u201cI\ufe0f\u201d issue pop up on other people\u2019s texts as well out of nowhere. \u201cI\ufe0f\u201d = I Please see my pictures in the original tweet. Also. My phone keeps freezing.\nagent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we\u2019ll work there.\n",
        "user: This is how customer are harrassdd in India.even after porting for 6 mnths,they will take legal action.they have time for this and bigger fraudster are not targated.agencies please look into it\nagent: Sorry for the trouble caused, as checked, there is some outstanding amount to be payable on your account, we request you to please clear the sme.\nuser: I have called the number mentioned in sms, and it was conveyed to me that this number is permanently closed. Can u please educate yoir system and guys? I have requested to close this account 4 months back and still i am being charged? How ethical it is to scare customers for 2611/- ? Is this is how customer care works? Its mental harrassment\nagent: Sorry for the inconvenience cased to you. As checked, there is outstainding on your account and your number is temporarily disconnected. And as checked, there is no deactivation request on your account. We request you to clear outstanding. (1/2) We request you to clear outstanding on your account. Please visit the nearest Idea store. You can locate the nearest My Idea store on this link Regards, Ganesh (2/2)\nuser: Ganesh, your systems may not be correct.if no. Is disconnected,why i am beig charged? This number is ported. Please check status\nagent: We are sorry for the inconvenience caused to you. As checked you number is barred due to nonpayment the number is temporarily is disconnected. Hence request you to visit nearest Idea store for disconnection after clearing the outstanding amount.\n",
        "user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account & I got it back instantly but these were the same problems I was facing last time beforehand\nagent: Sorry to know that. Please power cycle your network devices and try again, steps here:\nuser: I have tried this a few times and am getting no results \u2639\ufe0f\nagent: Please go to Safe Mode and select Restore Default Settings. Steps here:\nuser: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help\nagent: That's odd. Have you made sure that your account isn't already activated as the primary on your console?\nuser: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games\nagent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link:\n",
        "user: Why doesn't web player ever work when I want it too\nagent: Hey Kayla! Can you tell us more about what's happening exactly? We'll see what we can suggest /NS\nuser: Everything else works, it's just that the music won't play.\nagent: Got it. Are you getting any specific error messages? A screenshot would come in handy /NS\nuser: Nope, nothing.\nagent: We appreciate the heads-up. Just to check, what operating system do you have installed on your computer? /MT\nuser: Of course! It's Chrome OS.\nagent: Got it. Could you try clearing your browser's cookies/cache? We'd also suggest using an incognito/private window /MT\nuser: Just did both of those, and it still doesn't play. It worked fine yesterday.\nagent: Hmm, that's odd. Can you try restarting your router? We'd also recommend trying different WiFi connections /MT\nuser: Restarted it twice already and still nothing. Usually that tends to work. I have no other WiFi connections to connect too.\nagent: Could you DM us your account's email address or username? We'll take a look backstage /MT\n",
        "user: \nagent: Wow look at 10 year old son's Pendolino Pumpkin \ud83d\ude31 Be sure to send in your pumpkin designs!\nuser: Hi vt help me please\nagent: How Alex?\nuser: Can you please tell me what time the first train for laton buzzard to London morro\nagent: We don't cover that route\nuser: I mean Milton Keynes\nagent: 03:30 with LM, and 06:26 with us\nuser: Is ther a weight limit on suitcase\nagent: There's isn't as long as you can carry it yourself, Alex\n",
        "user: the spam coming to my Outlook inbox is increasing no matter how much I report or block.\nagent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser?\nuser: web browser\nagent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you!\nuser: yes I am. I tried & I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder.\nagent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We\u2019d love to hear back from you about your experience with us! Please let us know here:\n",
        "user: what does 'receipt required for checkin' mean when trying to check in with your app?\nagent: Hi Dan, I would just recommend taking your card used for payment along with the confirmation. Have a great flight!\nuser: I paid with points. It doesn't let me check in even.\nagent: When paying with points, you should still have a confirmation that totals the taxes you have paid. If you can DM your booking details through, I can certainly take a look for you\ud83d\ude42\nuser: It's an error on the check-in. How can I show a receipt to a mobile check in? Your IT dept constantly let you down.\nagent: Sorry Dan, I thought it had to be produced at check in, I didn't realise this was the main issue. In honesty this isn't something we can alter here so you will need to check in at the airport. Sorry for any inconvenience on this occasion\nuser: There has been endless inconvenience with this booking. Very disappointing\nagent: You would be welcome to leave some feedback and someone will get back to you about the issues you have faced\n",
        "user: yo, Im trying to subscribe to your managed WordPress plan but the load just won't finish\ud83d\ude02\nagent: I am sorry to hear you are having trouble. What is the domain name used to open service?\nuser: Its sobari-dahz(dot)com (owned before service)\nagent: Thank you, we will take a look and attempt to get the order processed.\nuser: Let me know when you found a solution. Thx\nagent: Thank you for your patience the order is still be pending someone from our Sales should be in contact with instructions on how to proceed.\nuser: K.thanks Hi seems my order processed twice (different order#no) please cancel one of them because its the same\nagent: Hello! We'd be happy to remove the additional order. Please contact our support so that we can assist further.\n",
        "user: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help\nagent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link:\nuser: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen\nagent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login?\nuser: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall\nagent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here:\n",
        "user: shouldn\u2019t that be \u2018fewer\u2019? #English #language #grammarnazi\nagent: Hi Nick, sorry can you elaborate where you think fewer should be? I can log your feedback, back to our suppliers? Thank you - Brooke\nuser: \u2018Fewer than 100 calories\u2019\nagent: Hi Nick, are you referring to the \" less than 100 calories per bag? If you look at the guidelines at the bottom of the pack you will see 90 calories. This is as far as I can see on the picture you have provided. Ty, Andy\nuser: Yes. The issue is that 'less than 100 calories' is bad grammar, it should be 'fewer than 100 calories' as far as I know. The fact that there are 90 calories is irrelevant!\nagent: Hi Nick. Sorry for the confusion there. I totally agree \"less than\" is incorrect. Perhaps \"Under 100 calories\" would be another option. Can you just send me the bar code for the item? That way I can get this logged. Thanks - Cameron\nuser: Thanks!\nagent: Thanks, Nick! :) Have a good evening. - Aisha\n",
        "user: anybody else trying to buy music and it not letting you?? ?\nagent: You've come to the right place for help! We don't want you to miss out on your favorite music. We can help! Can you tell us what's happening specifically?\nuser: I search up a song click \u2018buy\u2019 type in my password and then it makes me do it like a billon more times and sometimes works sometimes doesn\u2019t iPhone 6s Honestly I think it\u2019s just like a malfunction and like is a bug that needs fixed maybe you could look into it?\nagent: Thanks for clarifying further for us. We\u2019d like to continue looking into this. Does this only happen in the iTunes Store app? Are you able to sign into our Apple ID website without any issues? Here is the link for that:\nuser: Yea it only happens in the iTunes app, and I\u2019m able to sign in with 0 problems\nagent: If you restart the device, does the behavior continue? DM us the results.\n",
        "user: Updated my phone now Siri randomly comes on & music randomly stops playing. Fix it!\nagent: We want to be sure that you can use Siri and listen to your music as you'd expect. Which music app are you using? Are you connected to any Bluetooth devices when you experience this behavior?\nuser: Apple Music & Spotify. Connected via apple head phones. No Bluetooth devices\nagent: OK, to help us isolate the issue, do you experience the same behavior when you don't have headphones connected?\nuser: No only when headphones connected\nagent: It sounds simplistic, but have you tried powering off your iPhone completely and restarting? If not, give that a try and let us know if that helps.\nuser: Tried restarting, Siri still randomly coming on, music stops playing randomly\nagent: Do you have a different pair of headphones you could use to test with? Does the same issue occur? Please DM us your answer.\n",
        "user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web...\nagent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2\nuser: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!\nagent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon.\nuser: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.\nagent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue.\n",
        "user: I'm in the running to win British Airways Venice flights thanks to #competition #giveaway #FlyBA\nagent: We would love to have you back!\nuser: I'll be on board tomorrow :)\nagent: Wonderful. We can't wait to welcome you on board then.\nuser: I can't check in. App says there is no ticket number. Despite having picked seat etc I have never received an email receipt for the booking\nagent: I'm sorry to hear you're having difficulty checking in. Can you DM us your booking ref, email address and telephone number so that 1/2 2/2 we can look at this for you?\nuser: Hi I have messaged you, thanks Many thanks for sorting this out :)\nagent: No problem, William. You know where we are if we can help with anything else.\n",
        "user: Why am I not on the First Class upgrade request list on my flights tomorrow, just Comfort? H5C7JU\nagent: Hi, Justin. It looks like the complimentary upgrade was not selected. I have just added you to the First Class waitlist for your eligible flight. *ALA\nuser: Thank you. I see it was added for MSP to DCA, but not SEA to MSP. Appreciate the help.\nagent: You are more than welcome! *TAS\nuser: Any reason they didn\u2019t auto populate? They\u2019re selected in my profile preferences.\nagent: I am uncertain as to why your preference did not automatically populate. *TAS\nuser: No worries. Am I setup on the First Class upgrade list for SEA to MSP? Only see it for the 3rd and final let to DCA.\nagent: Hello. Please allow me one moment to research this. Thanks. *ATJ\n",
        "user: my has still been down since morning. Any idea how to fix it? ?\nagent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on?\nuser: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS\nagent: Were there any changes prior to this? Does this happen on and off Wi-Fi?\nuser: No, no changes at all. It only happens when the WiFi is off\nagent: Do any other applications have problems using the cellular connection? In Settings > Music is Cellular Data on?\nuser: No other apps have any problems + I don\u2019t use cellular date & it\u2019s always been off\nagent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?\nuser: Yes of course for more than 2 yrs. my last payment was on the 30th of October\nagent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link:\n",
        "user: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel\nagent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking!\nuser: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE\nagent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our \"Flexible Dates\" tool?\nuser: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox & IE. I'm perplexed as to how you aren't having an issue-send link\nagent: Beth, can you give it another try using this link:\nuser: Is there a way to make the layover time frame in between longer to give more flight options?\nagent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs.\nuser: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage\nagent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking.\nuser: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4?\nagent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone.\n",
        "user: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service \ud83d\udc4f #useless #takeyourmoney\nagent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation\nuser: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! !\nagent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats?\nuser: We were told they can\u2019t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given!\nagent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time.\nuser: So if I booked 1st class there\u2019s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased!\nagent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100%\n",
        "user: my xbox won't turn on. Power Supply blinks orange and white. Bought new supply same thing. What now\nagent: Hi there! Let's have you try the steps in the guide here: to help resolve this issue.\nuser: already tried that another support page says light blinking indicates power supply failure buy new one which I did but it new supply blinks So is xbox cause of fault not the power supply\nagent: Just to be sure, are you using a power strip with the console?\nuser: I was but tested without it also\nagent: We would recommend never using a power strip or surge protector with the console as it will 1  cause issues. Can you test a third power supply to be sure it is not the console? 2\nuser: I don't want to purchase a 3rd supply. What's the likely hood the xbox is killing the power supply?\nagent: Are you able to test that at a local game store or at a friend's house? If you are 1  unable to or those steps do not work you can set up a repair using this link 2\nuser: What's a repair likely to cost as a maximum?\nagent: We would not be able to speculate on that as it would depend on warranty and 1  region. But, the link we shared should give you more info once your console is registered. 2\n",
        "user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?!\nagent: Have we done any trouble shooting to fix the issue?\nuser: Tried, yes. Succeeded, no.\nagent: Have you done a factory reset or gotten new SIM cards?\nuser: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty?\nagent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help.\nuser: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight.\nagent: Let our repair reps take a look at it.\n",
        "user: How do I go about filling a claim for my luggage that was damaged during the flight home that I paid an extra $100 for.\nagent: Hi, Beth, I'm very sorry to see this. You would need to bring the damaged bag to the Baggage Service Office within 24hours of your... 1/2 ...flight for a Domestic flight and within 7 days if it was an International flight. *TRR 2/2\nuser: Ok I'll bring it back to the airport today. Do I need to bring anything else with it\nagent: Just bring the bag and your boarding pass for the arrival to the baggage service office. *TMS\nuser: Thank you\nagent: You are very welcome Beth. Have a good day. *TMS\n",
        "user: It's been 3 days I have been waiting for my services, none of UR executives were able to listen or solve the issue.\nagent: Sorry for trouble. Request no. C1-100743221788 is under process for market move concern and will be sorted asap. Regards, Vicky\nuser: How long is this going to take., How many days u guys need to activate 2 SIM cards. tnx 4 reply, appologies won't solve d probs. I need immediate response.\nagent: Request you to share the two Idea number, so that we can assist you better. Regards, Vicky\nuser: Sent you both the mobile no.s ., expecting fruitful result at earliest\nagent: Sorry we gave you a chance of being upset with the services. We are working on your concern, please bear us for sometime.\nuser: I think i have beared enough for ur services n responses. PFA Realised, My biggest mistake is still being with idea.\nagent: Sorry, you had to go through this. As checked both the Idea numbers shared by you are active from our end.\nuser: I request u to learn the situation completely.\nagent: As checked your concern will get resolve by 21/10/2017,Please give us sometime.\nuser: R u speqkinh about sim activations r corp - individual\nagent: As checked you number will get market moved ,Please wait till 21/10/2017.\nuser: How does market moved helps me in making calls Can i get new SIM immediately activated with same no.s. I am left with no communication, not able to do financial transactions. Can't wait\nagent: We request you to visit My Idea store for duplicate sim.\n",
        "user: My #FIOS bill just increased 44% Why? I got no notice, just a higher bill.\nagent: We understand the frustration. Do you have access to your last bill? We need to check it to see if some discounts expired.\nuser: I just looked at last month's bill and it said that discounts expired. I thought $68/month was the regular price for lowest speed service. $98 per month is more than I want to pay for lowest speed service. I need to check the competition.\nagent: Ok, would you like to speak to one of our billing specialist to check your bill.\nuser: Yes, I would.\nagent: Please follow and DM us.\n",
        "user: I'm still waiting for my Iphone X. The case is here in front of me looking lonely and sad... Where is my phone\nagent: Hey Jack, what size and colour did you order? Can you also confirm the day and time it was placed please?\nuser: I got a space grey 64gb Iphone X the saturday just gone\nagent: It's up to a 4 week wait for that model ordered at that time. We'll text and email as soon as it's been dispatched \ud83d\udc4d\nuser: why so long? I can order a tooth pick from china and it would arrive quicker than that? This is \u00a31k phone would u guys like to weigh in here?\nagent: The handset is hugely popular and is in massive demand, we'll get it out to you as soon as possible \ud83d\udc4d\nuser: but if it's in such high demand why don't u stock more phones? u knew it was gonna be popular cause it has an logo on it i'm kidding i don't expect u to answer that. But u have to admit it's a good point\nagent: It depends on the stock we receive, Jack. We'll get all orders sent out as quickly as we possibly can.\n",
        "user: hello Air asia please process my case number 00197387 & 00197126 immediately. Thanks\nagent: Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds >>> and there is an internal issue which is causing the long delay. The team is doing their best >>> we've forwarded the case again to process will be updated as soon as possible once it's processed and completed.> Thank you very much for your patience. Thank-Sha\nuser: Alright, thanks\nagent: You're most welcome and apologies for the delay with inconvenience caused.- mariya\nuser: Why it's took so longgggggggggggggg\nagent: Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha\n",
        "user: I cancelled a payment to a scammy listing, the seller won\u2019t communicate, and now it says I need to pay now. help?\nagent: Hi Justin. We understand your concern, but if you have asked to cancel the transaction & the seller didn't approve it then you1/2 should go ahead with the payment. If something goes wrong, you still have our protection. Why do you want to cancel it?  2/2\nuser: The seller seems scammy. He won\u2019t respond. The username is weird. It wasn\u2019t shipped in the time frame. And he marked it as unpaid when I did I\u2019ve sent the seller two messages and he didn\u2019t respond to either. I really think this listing is a scam and you should look into it. I couldn\u2019t request to cancel the transaction because it said I didn\u2019t pay even though I did. The seller marked my order unpaid.\nagent: Hey Justin. Thanks for getting back to us. We have already sent a report the relevant team but remember you can report the 1/2 listing from the Report Item Link on the Page. However, you're still covered by our Buyer's Protection. Keep us posted.\n",
        "user: The fact that don\u2019t put \u2018super off peak\u2019 options on self derived machines enrages me behind words. Making me pay \u00a310 extra for absolutely no reason? Nooo buddy \ud83d\udc4b\ud83c\udffc #NoTicketForMe\nagent: Hello. Can you clarify what you mean please? Can you give details? Natalie\nuser: On the self-service machines you\u2019re never able to select \u2018super off peak\u2019 - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle\nagent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie\nuser: No staff at the station and it\u2019s on all ticket machines including Paddington\nagent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie\nuser: Kemble x\nagent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie\n",
        "user: what's the points failure impacting trains around FIT? You guys have had better weeks haven't you.. And does the contribute to further discounts on my monthly season ticket or does it need to get worse yet?\nagent: Hi Tom, what journey are you making? Infrastructure faults would contribute to season ticket compensation yes. -Andy\nuser: The trains going through FIT towards BRI Good to hear. #buildingagreaterwest\nagent: There are some signalling issues near Weston which has delayed 17:16 to Bristol on its inward journey. -Andy\nuser: And are we fixed now?\nagent: Yes normal working has resumed but may be some residual delays because of congestion. -Andy\nuser: Always a pleasure dealing with you. Here's to another discount for GWR's service! Thanks :-) #buildingagreaterwest Guys. And now we are waiting for a driver on the Westbury from Bristol temple meads? :-D Can anything go right for this greater west..?\nagent: Apologies for the late departure this evening, Tom. - Jordan\n",
        "user: I can play several albums, including this one in Chrome, but the application won't play it\nagent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM\nuser: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02\nagent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM\nuser: Nope, still can't get the songs to play.\nagent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album > 3 dots > Share > URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM\n",
        "user: Hey why are there episodes of season 7 missing?\nagent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it!\nuser: Thank you for the response. Any idea on when it might be added? ?\nagent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates.\nuser: Thank you for the response Hi - any new developments on this\nagent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future!\nuser: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month.\nagent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.\n",
        "user: grapes bought on Saturday from Lincoln store... \ud83e\udd14\ud83d\ude14\nagent: Hi there, oh no! Are they still in date? TY - George\nuser: Yes George. Best before the 7th. F\nagent: Hi Faye, I'm really sorry that you found this in your grapes. I can understand your concerns. 1/4 Would you be able to return the product to the any of our Extra/Super/Metro store and they will log this for you and give you a refund. 2/4 Look forward to hearing back from you. Thanks - Mark 4/4 Can I also ask for your full name, address, a clear photo of the product barcode and the supplier code so I can log this on my end? 3/4\n",
        "user: #TuesdayThoughts -when you walk into & the person working the floor asks if you \u201chave a transaction today\u201d \ud83e\udd14\ud83d\ude06\ud83d\ude33 #Gr8MarketingPlan\nagent: Were you able to complete your banking today? Let me know if you need me to look into something for you. I'm here to help.\nuser: I just do not understand this vending machine language at all. Super creepy 4 years I\u2019ve avoided walking into your bank b/c somebody runs up to me & asks if I have a transaction. Ummm... NO, I\u2019m here 4 the brownies!\nagent: We appreciate the feedback, Jen. Did you visit a specific branch? If so, provide the address so I can share this properly.\nuser: happens at every branch...vending machine lingo. No one wants somebody coming up 2 them at the bank 2 ask if they have a transaction. #WEIRD\nagent: I appreciate you providing your input. I'll be sure to share your feedback with our support team.\n",
        "user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down!\nagent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff\nuser: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received.\nagent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff\nuser: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!!\nagent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris\n",
        "user: absolutely appalled by the fact that Tesco don\u2019t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? !\nagent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2\nuser: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too!\nagent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2\nuser: So you\u2019re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that\u2019s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for \u00a3\u00a3\u00a3! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they\u2019re boys?!\nagent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3\n",
        "user: bought a celcus tv from your Finchley store last year in December and it stopped working yesterday - can you repair it or change Your cctv recording from the date we bought it -\nagent: Can you confirm did you pay cash or card for the telvision? We accept credit/debit card statements as a proof of purchase. Steven\nuser: Yes. I paid by card, I think there were other things I bought with the tv as well , but I remember the price of the television was \u00a3175 Actually, I just checked my bank statements and I bought the tv in January 2017 and not dec 2016 and paid for it by card - \u00a3175\nagent: We would use the bank statements transaction ID to match our till receipts. If you return the television with your credit/debit card...1/2 ...statement our in store colleagues will advise you further. Steven 2/2\nuser: Great! Thank you. One last question, I\u2019ve recycled the Tv\u2019s box - is it rwqur Required**\nagent: As long as you've got proof of purchase you'll be fine Dimitar! Ewan\n",
        "user: really? Not even close to sufficient packing material. Haven\u2019t tested light with box smash shown or strip led lights \ud83e\udd28\nagent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here:\nuser: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. \ud83e\udd37\ud83c\udffb\u200d\u2642\ufe0fexhangw\nagent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly.\nuser: I did reach out to them, they said amazon told them to have me contact amazon. I\u2019ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that\u2019s he part I find most ironic. Wasn\u2019t sellers fault on this one\nagent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you.\n",
        "user: did divide get taken down from Spotify? It's the only album that doesn't play\nagent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY\nuser: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says \"this song is not available\" on 90% of his songs...\nagent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK\nuser: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10\nagent: Thanks for the info. Could you try logging out > restarting both devices > logging back in? Does that help? /RK\nuser: Continues to say \"this song is not available.\"\nagent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted!\nuser: I've done that. still nothing. here's a screenshot of what it says when i try to play a song.\nagent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK\nuser: Wi-Fi or wired. Still the same. Rather odd.\nagent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK\n",
        "user: Yo how do I get a 4G LTE SIM I already have a SIM.\nagent: Hello Issa, kindly visit he Gloworld shop with your present SIM, N100 and a valid ID for a 4G SIM replacement. TT\nuser: That was fast. Thanks.\nagent: You are welcome. Stay Unlimited! TT\nuser: One more thing tho'..\nagent: Kindly provide your location for assistance. TT\nuser: Calabar, Nigeria\nagent: Visit Gloworld shop or Glo Zone at locations below. TT\n",
        "user: do i preorder my iphone X through you guys or apple?\nagent: You would pre-order through T-Mobile :) You can come back to this chat and pre order or you can also order on yo...\nuser: How do I do either of those? and what time? What are my financing options?\nagent: We have the 24 month loan option (EIP) or we have the 18 month lease option (Jump on Demand) You can call 611 f...\nuser: The tmobile my account isnt working with the preorder :(\nagent: Sorry about that let me help you out! Can I have you verify through this link please :) *TiaKappus\nuser: im on phone support right now but ill click if i need it! ! just sent verification!\nagent: Which line number? also which GB and color? *TiaKappus\nuser: the 925 number and 64GB Silver please!\nagent: Is this for a prepaid account? if not what is your phone number *TiaKappus\n",
        "user: Encountered nothing but incompetent & indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding \u00a31800 & (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2)\nagent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help:\nuser: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. & my delivery has been delayed until next week which will be a week more than after I made the first order \ud83d\ude21 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no.\nagent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date?\nuser: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement!\nagent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!!\nuser: So you're ignoring the fact that you've not refunded the delivery cost? \ud83e\udd26\nagent: We'd be happy to look into all options with you. Please contact us by phone or chat here:\n",
        "user: u need 2 sort out ur new traffic lights on roundabout. Cars queued all the way to back of supermarket car 1/2 Park because the lights at morrisons don't work in sync with roundabout. #chaos 2/2 Seems to be because the lights at morrisons let 3 cars out at a time. Wtf?\nagent: Gosh so sorry! Not the best look! Which store is this I can report it to the Store Manager. Raj\nuser: I don't think it's ur fault and doesn't require an apology. Weston super mare branch. Since the council have updated their traffic 1/2 System, the traffic in your car park builds and builds during busy times. Not morrisons fault 2/2 Ps although perhaps they could put pressure on to sort it as they don't listen to tax payers like me!\nagent: No problem - we will see if we can make improvements to the system in the future. Raj\nuser: As I said I don't think it's ur responsibility but perhaps will listen to a multi million \u00a3 company!\nagent: We've passed your comments onto see what we can do :) - Polly\nuser: Thanks for your help\nagent: You're welcome :) - Polly\n",
        "user: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap.\nagent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it.\nuser: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options?\nagent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company.\nuser: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry!\nagent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further.\nuser: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance?\nagent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them.\nuser: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas.\nagent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address.\n",
        "user: do you guys hate Taylor Swift? Because after I did the last update my new Taylor Swift album is gone! That combined with all these other nonsense glitches - perfect time for Google to come out with a phone.\nagent: We want to do what we can to help you with your device. Were you able to find your music? What's going on with your device?\nuser: After the newest update the Reputation album has completely disappeared from my music \ud83d\ude1f\ud83d\ude21\nagent: Were you able to locate and download the album again to your device?\nuser: Yes not sure what happened but I went back into my download history on a different device and was able to get it back \ud83d\ude44\nagent: Let's start by redownloading the album following these steps: Keep us posted with what happens from here. We're glad to hear you were able to download it again! Please let us know if we can help with anything else from here.\n",
        "user: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881\nagent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership?\nuser: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback.\nagent: Kindly contact our team here: and we'll check.\nuser: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881\nagent: Kindly share your details here: and I'll look into this.\nuser: Are you callin me for this ? Please call me for more clarification on 9899955881\nagent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2) Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2)\n",
        "user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.\nagent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor?\nuser: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.\nagent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account?\nuser: Yes I can do it. But how do I reach you on Amex chat?\nagent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold?\nuser: It\u2019s been over 3 months\nagent: Do you have time to secure chat with me?\nuser: Yes I do\nagent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there.  Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure.\nuser: So what did you find out?\nagent: I have great news! The account has been remediated; you should see the update within 24-48hrs.\nuser: Thanks for the update and thanks for your effort to make it happen!\nagent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day.\n",
        "user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes & does it's own thing,wish I'd never upgraded\nagent: \ud83d\ude27 Does it have the latest version of software installed? Have you tried a full back up & restore?\nuser: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund\nagent: How long have you had the phone? Just to clarify have you tried a back up and hard reset?\nuser: Hi, I've had the phone for over a month now. How do I reset It? ?\nagent: If you drop us a DM we can run you through it:\n",
        "user: Dear if you know there is no money in the account, don't swipe the card, it's that damn simple.\nagent: Did something happen to make you say this? If so, please tell me more (no account numbers). I'm here to help.\nuser: YES! I hate Wells Fargo's slimy dirty sneaky tricky ways to scam people out of more money when they need it most. It makes me sick\nagent: If there's a specific experience that made you feel unhappy with us, please let me know (no account numbers).\n",
        "user: Our cable is down so my mom called She\u2019s been on hold for over an hour.\nagent: That is a long time to wait. We can help here. Are other services down or just the TV?\nuser: Just the tv\nagent: What error message is being shown on the TV?\nuser: None of channels are unavailable. We\u2019ve tried to troubleshoot it but it isn\u2019t working. It isn\u2019t a video/picture issue\nagent: The \"channel unavailable\" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue?\nuser: Yes they\u2019re all having the same issue\nagent: Do you happen to know where your main splitter is?\nuser: Yes\nagent: Please check the connection on your splitter to make sure it is secured.\nuser: It\u2019s secured. What\u2019s next?\nagent: We want to try a reset to your home network. Do you know where your back up battery is located?\nuser: Yes\nagent: Please press and hold down the \"Alarm Silence\" or \"ONT Reset\" button for about 15 seconds. The network terminal to reboot.\nuser: I did that. Nothing happened\nagent: When you reset the battery backup did you wait 5 minutes and reset the router?\nuser: Yes that didn\u2019t work\nagent: Thanks for trying. Please follow and DM us to continue.\n",
        "user: hi there we have a holiday booked through you but operated by\nagent: Hi Talie, if you made your booking with our Holidays team you would have to speak to them directly. Their contact details can be (1/2) found here\nuser: I didn't book with the holidays team was literally just booked online and want help with the flights? We're abroad and 6 hours behind So quite a bit worried! They are all phone numbers and we don't have international calls\nagent: Apologies for the confusion, Talie. Is your booking for a flight only? If so please DM us your full name, 1/3 booking ref, email and contact number. If you have a ground element attached, such as hotel, 2/3 you'll need to contact our holidays team. Please follow this link for our contact details:\nuser: Do they have an online contact? As mentioned we can't ring internationally and we're just asking for some help regarding transfers\nagent: You'll need to call 0208 707 4480 I'm afraid. You need to discuss any changes over the phone, sorry.\n",
        "user: i loaded N1500 today to subscribe for data and it dissappeared. No Data, no Airtime Kindly explain what is going on....really upset as this hampered my work flow today.\nagent: Hello, kindly share the affected number via inbox for check and assistance. Thank you for choosing Airtel\nuser: 08127170613\nagent: Hello thank you for this tweet.  Hello, please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.\nuser: you put it there after I complained about it.People should get their money's worth everytime, we already spend too much on data\nagent: Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.  Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle . Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.\n",
        "user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?\nagent: Hello! Let's try going through the steps here: to see if that helps with the blank screen.\nuser: Nothing happening still. Any other ideas? I\u2019m plugging it into the same hdmi port my S was plugged into\nagent: Are you using the HDMI cable that was included int he box with your console?\nuser: Yes\nagent: If you try using a different TV or HDMI cable does that help?\nuser: I tried a different hdmi cable with no luck. I can\u2019t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It\u2019s doing its updates now. Then I\u2019ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative\nagent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help\n",
        "user: My Lr Classic sync to cloud is stuck at 159 images uploading and 16 pending. How to clear the queue and get sync working again?\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks  Hi Tore, could you please check this link & let us know how many images do you see synced here: .\nuser: Hi, the stats on the dashboard says 162445 photos and some videos.\nagent: Could you please let us know where are you seeing the pending images on your mobile device or on the Desktop?\nuser: It's on the Desktop, in Preferences, Lightroom CC and Sync activities\nagent: Please refer to this forum thread & let us know if it helps: .\nuser: The thread suggests that changing the rating of an image would make it sync. Unfortunately, that did not work for me.\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.  In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them.\nuser: This would not work, I'm using Lr Classic on a Windows computer. The LR Classic does not have a \"cloud icon\", I believe that suggestion is for Lr CC.\nagent: Hi Tore, Please refer the feedback link related to this issue and delete the sync.lrdata and check if that helps.  Yes, that's right. Its there in Lightroom CC not in Classic CC.\n",
        "user: -Loyal customer for years but c\u2019mon Nike, 2 months and the air bubble has popped! Not Cool.\nagent: That's not what we like to see. Where did you purchase the shoes?\nuser: Thanks for the quick reply! If memory serves me correct, I\ufe0f believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY.\nagent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly?\nuser: I\ufe0f have not. I\ufe0f threw the box away, along with the receipt. I\ufe0f have not. No longer have the receipt or box.\nagent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details:\nuser: Thanks to and for swapping out damaged item for a new one. Great customer service!\nagent: Glad to hear, Mario. We're always just a tweet away.\n",
        "user: I am dying .. now what do I do ?? \ud83d\ude2d\ud83d\ude2d ! Pls fix\nagent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU\nuser: It\u2019s saying the developers need to update the app ? I updated to iOS 11 and it\u2019s not compatible with Spotify6 \ud83d\ude2d\nagent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU\nuser: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in.\nagent: That's great! Just give us a shout if you need anything else. We're... /JU\n",
        "user: out of country n trying to access$$ thru ATM. Not working when using PIN. Help!! Please!\nagent: Hi sorry to hear. Which U.S. based card is this concerning? Pls do not share any personal information.\nuser: Delta Sky miles Gold\nagent: Do you have access to your account online so I can see if you're eligible for a temporary PIN?\nuser: Yes. I have a PIN but doesn't seem to work\nagent: to do this we would need to chat securely through our website so that I can see your account. Do you have time now?\nuser: Yes On now what do you need from me?\nagent: Great. Pls go to , log in, & select code 10240 & we will continue from there.\n",
        "user: needs to get their crap together with showing \"upcoming\" episodes that recently aired. I get your beta live subscription, but come on!\nagent: That shouldn't be the case, Jenell! Which shows/eps are you seeing this with? If you've added to My Stuff it should be in DVR.\nuser: I love you guys. I just don't have enough storage for all my shows or $ to upgrade. I also don't like the 10 min teasers of some shows.\nagent: We'll be sure to share the feedback regarding storage. W/ regards to the 10 minute teasers, which shows is this in reference to?\nuser: I will. Thanks. Also it's in reference to Project Runway.\nagent: Are you referring to the ep recaps that play before ep selected? These are provided by the network, but we'll share the feedback.\nuser: No. It's actually listed as an ep but it's only 5-10 minutes long. Then it cuts off and you have to click on the next ep. Just for that show\nagent: Got it! We'll be sure to share your feedback about this with our team. If you have any other questions, we'll be a tweet away!\n",
        "user: Oh no please tell us you\u2019re not discontinuing your guinea pig muesli? We won\u2019t eat anything else & will starve!\ud83d\ude25\nagent: Hi there, I'm having trouble finding this product, do you have the product packaging? If so can you please DM a clear photo of it? TY - Mark\nuser: We\u2019re having technical problems with DM so here\u2019s a photo (with added piggy).\nagent: Hi there :) I'm afraid the Guinea Pig Food Muesli has been removed from our range :( 1/2 We do stock these I know this isn't the same so hopefully this isn't too disappointing for the gang! -James 2/2\nuser: Oh no, this is very bad news for us piggies, we don\u2019t like nuggets & refuse to eat them\ud83d\ude14\nagent: Hi There, I'm really sorry about this. Maybe you could mix the Tesco Guinea Pig Nuggets with something else that they enjoy? 1/2 I do with with my rabbits and they seem to love it. Otherwise I do hope that you can find an alternative product. Thanks, Jessica :)\nuser: We\u2019ll research different muesli, last time we tried to mix food they picked out the bits they liked & left the nuggets! Hugs to your rabbit\ud83d\udc30\nagent: I hope that you find the right mix - Laura :)\n",
        "user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said \u201cshipped\u201d....\nagent: Did the tracking say it was delivered?\nuser: no\nagent: We'd like to take another look into this with you. Please reach out via phone/chat here:\nuser: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back!\nagent: Thank you for the update. Glad we were able to help!\n",
        "user: I am so excited for Christmas \u2764\ufe0f\ud83d\udc9c\nagent: Us too! When do the Christmas decorations go up?\nuser: Well in my house it is the start or it is the 4th \ud83d\ude0d\nagent: Do you have a usual colour theme?\nuser: Yes!! Red,green,silver and gold \u2764\ufe0f\ud83d\udc9c\nagent: A lovely mix of colours Erin! Do you opt for a real or artificial tree?\nuser: Real tree is my favourite \u2764\ufe0f\u2764\ufe0f\nagent: Can't beat the smell of a real Christmas tree! \ud83d\ude0a Are you hosting this Christmas?\nuser: No my Nan is she Is the best at Christmas dinners \u2764\ufe0f\ud83d\udc9c\nagent: Aww fantastic! Does your Nan have a speciality dish that makes your Christmas?\nuser: Ye it is ham or chicken it is so good\nagent: Bet you're looking forward to the big day now \ud83d\ude01 Not long to wait! Will you be giving Nan a hand in the kitchen \ud83d\ude01\n",
        "user: . Finished Grand Slam but I can\u2019t open the supply drop for it! Help please!\nagent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see?\nuser: I just finished my Grand slam Special contract. But it\u2019s not showing any rewards. It doesn\u2019t show an error code\nagent: I see. Can you let me know your platform and PSN ID?\nuser: PS4 - Noxi_Gunner Email used on the account is __email__\nagent: If you don't mind, can you provide a video of the issue you're experiencing?\nuser: \nagent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards.\nuser: Okay thank you\nagent: Keep me posted on the results.\n",
        "user: why when I listen on my computer do I have to be Online to get my full library of songs. Sort of an inconvenience.\nagent: Hey Ryan! Only the songs you have downloaded will be available for offline play. Let us know if there's anything else we can do for you /TF\nuser: Yeah I get that. So where do I download them with the app on my computer these are the options I have\nagent: Got it. Here's some handy info about listening to your music offline: /TF\nuser: Yes I know how that works but there is no download button above my songs list\nagent: We hear you. Just to check, are the songs you're wanting to listen to while offline currently in a playlist? Keep us posted /TF\nuser: Some are some aren't\nagent: We hear you. In order to save songs for offline listening, you will need to create a playlist with those songs in it. You should then see an option to download the songs. Give that a shot and let us know how it goes /TF\nuser: That's not a pain in the ass at all\nagent: We understand your frustration. We'll pass this feedback on to the right team /TF\n",
        "user: Your service at Oban, Calabar is down for 3 days! An your team fast Trac and resolve?\nagent: We apologize.Kindly provide your number, device type, exact location and error response for a quick check . Thank you. AP\nuser: Oban, Calabar. 08053530355 Oban, Calabar. No network for 4 days. 08053530355. Gionee A1.\nagent: Kindly provide your error message, exact location with landmarks at Oban,alternate number, issue duration and device type for assistance TT The issue reported has been escalated for resolution. Kindly be patient. TT\nuser: Whoever is responsible need to be sanctioned or replaced. It's a regular phenomenon, pls.\nagent: We sincerely apologize. Issue will be resolved. Thank you for your patience. TT\nuser: Network is up. Thax a mil.\nagent: We appreciate the feed back. Stay unlimited .EE\nuser: Oban, Calabar. 08053530355\nagent: Good morning. Please update us real time as we were informed that the issue has been treated.\nuser: Yes. Issue resolved yesterday. I sent a feed back same day. Pls keep an eye, deals on diesel takes place there.\nagent: Thank you for the feedback. Stay Unlimited. UO.\n",
        "user: . if an ATM doesn't work because of suspicious activity out of your normal withdrawl zone why does it take $ out ur act??? . now hundreds taken out of my act... And now not gonna show up til Tuesday?\nagent: Hello, we're here to help.  Please use link below to send your full name/ZIP/phone/account type and we\u2019ll follow up with you.\nuser: Don't see a link. Sent a DM, tried calling in but said the wait time was 42 minutes........\nagent: I called and left a message for you. What's the best time to reach you?\nuser: I just missed it call again I called back entered extension. On hold leaving u a vm\nagent: I called and left a message for you. Please let us know if you still need help.\nuser: I called back and left a VM and tweeted right back. But of course never heard anything besides a tweet almost a day later\nagent: I called back and left a message. Please let us know when is good time to call you.\n",
        "user: \nagent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ...\nuser: your construction people finished the line work yesterday and in their words \" you are ready for modem installation tomorrow. \". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess.\nagent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem...\nuser: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right.\nagent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t...\nuser: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did.\nagent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth...\n",
        "user: Did you know Tracking numbers are NOT porting over from Paypal? Got dinged on 10/20 shipment that was uploaded I uploaded ON TIME and Paypal did not send the tracking to eBay. Is that MY fault?\nagent: Eek! That's definitely not good. Do tracking numbers show in your Sold folder, Marsha? Were the labels created via PayPal?\nuser: I print my labels through & manually input number into PayPal as I go. If you look at transaction, you'll see. Today I input both I added the ttacking from the 19th to my eBay Order Details today when I saw it as missing. I copied it from PayPal where I input initially\nagent: Gotcha. I'll take a look at it. DM us your item number, email address, first/last name and postal code on file.\nuser: Will do! Will also send screen shot from PP Sent the information via DM\nagent: Beautiful, I just replied!\n",
        "user: Why isn\u2019t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it\u2019s been offline for awhile now. Enlighten me.\nagent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat?\nuser: done.\nagent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi...\nuser: done again Is anyone going to come?\nagent: We are awaiting the best call back number, so we can setup the appointment for you.  Please provide the best call ahead number via DM, thanks.\nuser: done\nagent: Thanks, I'm pulling up the schedule now.\n",
        "user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all!\nagent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha\nuser: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly.\nagent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris.\nuser: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level.\nagent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris.\nuser: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello\nagent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny\n",
        "user: Arlington VA here\u2014Internet okay, Internet TV guide okay, but no TV channels\u2014none. When is service going to be restored?\nagent: Are you getting channel unavailable message?\nuser: Yes\u2014that message on both boxes.\nagent: Thank you, if you were to reboot one of the two does it update with the correct time?\nuser: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther\u2014ie, no internet guide\nagent: Can you try reseating your coax cable on the back? Let us know if that helps.\nuser: Both boxes are out simultaneously\u2014the odds that the coax cables to both of them loosened at the same time are close to zero.\nagent: Do you know where your main splitter located?\nuser: Thanks for trying to help\u2014originally posted trying to get an outage update. I\u2019ll call local FIOS.\nagent: You can sign in with your credentials to check for outages at\n",
        "user: Hello, is there an age range for the child's in the parent child's bays?\nagent: We do expect customers to use their initiative, we wouldn't advise parents to use these bays with their 30 YO son/daughter. TY - Mike 2/2 Hi Matt, there isn't really an age limit for children in our parent child facilities. 1/2\nuser: Well that's obvious Mike. I was wondering more if you thought 15 YO was suitable or not. state on their signs 12 and under. Maybe you could do it too.\nagent: Hi Matt, I can see your point about not having a clear sign with an age restriction. I would like to log this feedback for review. 1/2 Are you able to DM me your name, address and postcode so I can get that done? Thanks - Mike. 2/2\nuser: Just sent the message cheers\nagent: Hi Matt, I've made a full log of this suggestion on our system for future review. If there's anything else, please let us know. TY - Rhys\n",
        "user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks\nagent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this.\nuser: May I have a phone number or email to contact them? Thank you!\nagent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them.\nuser: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets\nagent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you.\nuser: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks\nagent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2\n",
        "user: Multiple mapping caused by #OneDrive in #Windows10 makes removing #RecentPlaces even more frustrating. Any idea\nagent: Let's work on this. Recent Folders exists in Windows 10, check out ThePhinx post on this link\nuser: thank you. Will check it out.\nagent: Good day. Checking back with you. Is everything working on your end? Please get back to us if you need further help.\nuser: I'm afraid not. I want Recent Places in the Open and Save As dialogue (rather than a list of recent files)\nagent: We value your feedback regarding this matter. We suggest that you share your suggestion here: Help us improve our Twitter support by answering our survey on this link: Thank you.\n",
        "user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together & jump into the 21st century\nagent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding.\nuser: surely you can have a better way to redeem them then to have to mail them in?\nagent: They can be brought into an AA ticket counter for payment as well.\nuser: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone\nagent: Electronic vouchers are in the works. Our apologies for any inconvenience.\nuser: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now!\nagent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p.\nuser: ...not to mention the voucher was for a flight you canceled for mechanical issues & didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions?\nagent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience.\nuser: So you're saying I'm meant to take time off work? How about just scanning & sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email?\nagent: You'll need to bring the voucher in person in order to use it.\n",
        "user: Because of your crap system & equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance?\nagent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with?  .\nuser: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about.\nagent: Is this a business class account?  .\nuser: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it.\nagent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative?  .\nuser: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit & guests won't troubleshoot, they'll just bypass the DTA. Not a good thing.\nagent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick & full access to your account. Do you have contact information...\nuser: Is it available 24/7? Would a guest be able to call? What info would they have to give?\nagent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787.  .\nuser: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best.\nagent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us\n",
        "user: due to 6th Nov AK6044 flight schedule changed. Could help me to check whether got late flight after AK6044? I would like to\nagent: Sure Cheng, the last flight is at 20:00 from JHB-KUL. May we have your booking number please? -Floi\nuser: QC7UYB I mean KL back JB AK6044\nagent: Hi, the last flight would be at 20:00 AK 6048. Please note that there's no options as retimed is less than 45 mins. Thanks.\nuser: Can you assist to change the late flight as I was informed the AK6044 reschedule to earlier 6:35pm?\nagent: Sorry but there's no option available as the retime is only 35 minutes. You may do flight change online via >> >>Manage my Booking if you want, it'll be subject to applicable fees. Thanks. -Floi\nuser: No option? Mean I have no option to change schedule even thought u Reschedule flight earlier?\nagent: Unfortunately nope, Farn Fong. Options are only available for flights affected by retimed more than 45 minutes. Thanks. -Miza\n",
        "user: Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all.\nagent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks.\nuser: How do you work out stock availability then?\nagent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to?\nuser: It's usually the dine in for two for \u00a310 mainly\nagent: Thanks, Jasmine - please can we ask which stores you usually visit too?\nuser: Mostly it's the one at Glasgow silverburn I go to.\nagent: Thanks, Jasmine - we'll let our Food team know.\n",
        "user: my contacts on my windows Phone are gone. Still visible on pc. Please help.\nagent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?\nuser: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue.\nagent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details:\nuser: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet...\nagent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!\nuser: It works! Thank you!\nagent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.\n",
        "user: I\u2019m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link?\nagent: Hi Darren, of course, please can you try this link:\nuser: Server cannot be found\nagent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it\nuser: Nope. Same issue. Not to worry. I\u2019ve got a book. Got it. Took a few attempts of forgetting network etc.\nagent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :)\n",
        "user: You were right, nice flight. I got a problem though! While in the plane with my carryon, the flight attendant slammed the over he'd door on the handle and broke my carryon!\nagent: Oh, no! I am so disappointed to hear that. It is best to take the damaged bag to our Baggage Service Office and have them review the damages. *AJL\nuser: Is there a way to do it any other way? I landed at midnight in Pittsburgh and nothing was open! Thank you for your quick response though!\nagent: Regretfully, the airport Baggage Services has to make a report and document damages to make sure that this gets taken care of. This would be the only place that could do it. *TBW\nuser: I live 2 hrs from Pittsburgh Airport...\nagent: Hi Andy, I am so sorry. You can also file online as well. We do need to know the purchase price, the age of the bag and a description of the damage. You could upload a picture Please use this link to our website. Thank you. *TJM\nuser: Thank you so much. I have all that information already!\nagent: Perfect, thank you for your patience. Thank you for flying Delta! *TJM\nuser: No, thank you! You guys put American to Shame!! !\nagent: Wow! We are cool like that! We do appreciate you choosing Delta. *TJM\n",
        "user: I have heard that you make a free from Christmas cake kit, will this be available in Kidderminster? (Please say yes!)\nagent: Hi Rachel, I can let you know we ohhhh (drum roll) Do have this in our Kidderminster Superstore :)! Ty - Darren\nuser: Very exciting! Do you know where abouts I can find it? I couldn't see it this week when I looked.\nagent: Hi Rachel, you should be able to find the kits on the right hand side of aisle 33. I hope this helps, Leah.\nuser: Brilliant! Thank you! My toddler is very much looking forward to baking! I am in Tesco right now and the staff can't find it :(\nagent: I am sorry Rachel. Have the store started stocking other Christmas related goods? Thanks - Lara.\nuser: Lots, all other free from Christmas items but no space for a free from Christmas cake kit :( Leah's tweet said it was in stock but it's not\nagent: Hi Rachel, I'm so sorry. Are you referring to the Free From Vanilla Christmas jumper cake kit by any chance? - Kirsten\nuser: I was told you had a specific free from Christmas cake kit? (Traditional fruit cake)\nagent: Hi Rachel, we have the Free From Vanilla cake kit and Free From Chocolate Christmas Pudding kits available. Thanks - Ian\n",
        "user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?\nagent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are >>> changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable >>> (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). >>> You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha\nuser: I\u2019ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It\u2019s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.\nagent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y\n",
        "user: Is there a way to improve the GPS accuracy of your NRC app? Mine are very off compared to prev versions of your app. Thanks!\nagent: We'll take this one. What device, operating system and version of the app are you using? How are you holding your device?\nuser: Thanks! iPhone 8, OS 11.0, NRC app version 5.8.0, held on hip, everything same as prev, but seems like it isn't near as specific (see photo)\nagent: Let's have you log out> restart your device> log in. When you can, please give it a quick test run and report back.\nuser: Seems like it might\u2019ve worked, still a little off but much better than before. Thank you for your quick responses and help!\nagent: You're welcome, Jonathan. We're glad to see you back up and running. Give us a shout if you need assistance with anything else.\nuser: Yikes, spoke too soon, still inaccurate. Is there a way to sample the GPS points more often? Ran >7 mi, but app only registered ~6 yesterday\nagent: For best accuracy, we recommend holding your phone in your hand or in an armband. Go for another run and test it out.\n",
        "user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later\nagent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.\nuser: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.\nagent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.\nuser: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again.\nagent: Please DM us your record locator so we can take a look.\n",
        "user: \nagent: Is everything OK with your service?\nuser: I just want to cancel it.. no one is answering!\nagent: Why do you want to cancel?\nuser: Because I moved to a place with no Verizon coverage..\nagent: Ah, to cancel services, you would need to call in to 1-800-837-4966.\nuser: They just said they can't help me and should call tomorrow? Its been two days now I'm trying to cancel this service this is not acceptable\nagent: That is correct. We are unable to cancel service from the platform. You have to call.\nuser: Well I yesterday I have been calling and no one is answering,, anyway I will try again tomorrow and we'll see..thanks\nagent: The best time to call would be on Monday from 8A - 9P.\n",
        "user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?\nagent: Is this a replacement WIFI extender?\nuser: Not a replacement - just the standard Network Extender.\nagent: Is it losing power in that time?\nuser: Power supply has been constant; no outages.\nagent: Have you tried factory resetting both the extender and router at the same time?\nuser: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.\nagent: Both at the same time please and yes, unfortunately, it does wipe them.\n",
        "user: Please double check the fresh produce before putting thrm on the shelves. Virtually all of your cherry tomato packets were mouldy!\nagent: Hi there, I'm really sorry that the cherry tomato's were mouldy. Which store was this in please? TY - Paul\nuser: Thank you for the quick response! - It was earlier today in Luton Mall\nagent: Thanks for getting back to me. Did you buy any of the cherry tomatoes? I'll make sure this is chased up with my colleagues. TY - Paul.\nuser: I did, I bought just one packet as all the others contained at least one mouldy tomato. And thank you\nagent: Was the packet you bought OK? If not can you DM me your full name, address, email, the barcode, price paid and batch/SC codes? 1/3 Could you please confirm if it's OK to pass your contact details on to our suppliers? Would you prefer the refund by post or email? 2/3 If however the tomatoes were OK please ignore the wall of text. :) Cheers, Paul. 3/3\nuser: The tomatoes I bought were okay :) Just thought it best to bring to your attention that many of the other packets contained mouldy tomatoes.\nagent: Thanks for updating me. I'll certainly make sure this is passed to our colleagues in store. TY - Paul Hi there, I've now been in touch with the Duty Manager from in store. :) 1/2 They have assured me they will check the remaining stock, and be more vigilant in future. Regards - Isaac 2/2\nuser: That's awesome, thanks for your help\nagent: No problem! :) Regards - Isaac\n",
        "user: how do i go about purchasing cargo on the same flight coming back from bintulu\nagent: Kindly accept our sincere apologies for the delay in replying to your tweet. We believe you're looking for check in baggage. You can make the following booking changes on \"Manage my Booking\" Log In to Account > Manage My Booking >>> Modify > select seat >Add-Ons > baggage > or let us know your booking number, desired add ons, passenger's name >>> and date of birth, which sector via DM and you will be assisted accordingly. Thanks-Sha\nuser: Bintulu to singapore\nagent: Hi Eddy, may we have the booking number and your preferred KG? -Floi\nuser: I have not made any booking yet but wat is the cost per kg or how does it go about?\nagent: Hi , The rates for our baggage allowance can be located here : . Thanks - Nod\n",
        "user: Hi. When is the next train expected to leave Euston and arrive at Milton Keynes?\nagent: Hi there, lines have now re-opened so services will begin to run.\nuser: Ok. Is there still a replacement bus service running from Luton Main to Milton Keynes?\nagent: I believe so yes, if you speak to station staff, they will advise.\nuser: Just arrived at Luton Main. No staff have been told about a bus service. There is no bus. I've got a taxi. Where can I claim taxi receipt?\nagent: I'm sorry to hear this, you will need to claim delay repay by visiting he train operators website you were travelling with.\n",
        "user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that?\nagent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at:\nuser: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process.....\nagent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day.\nuser: Thanks. Yes, I just don\u2019t want to use credit for something that would\u2019ve been included if the site worked :) Best to maximize given $550/yr\nagent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit.  Please let me know if this time passes and no kit. We appreciate you reaching out.\n",
        "user: How do I disable the Text Analytics API or at least regenerate the keys?\nagent: Can you create a forum post with the tag \u201ctext-analytics-api\u201d and send us the link?\nuser: Sure, but, what link?\nagent: Your newly created forum's link. This way we'll get it to an engineer to better assist.\nuser: \nagent: Excellent! Thanks!\nuser: No response yet to a simple question. Can you help me?\nagent: You can use the following PowerShell cmdlets to delete the account:\nuser: I dont use Power Shell like Many thousand other users. Any other advice?\nagent: Here's some info about regenerating keys via the portal:\nuser: I cancelled the service through Azure, but is active in the other link( website)?\nagent: If you look in the portal, does it show Text Analytics API as active?\nuser: Happy, and to test it I used it. It still works :( I deleted it in azure, bu it is still active in the website. Any ideas?\nagent: Understood, please could you Direct Message us with your Sub ID so we can take a closer look at this?\n",
        "user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says \"you can't unsubscribe\". Endless SPAM!\nagent: Hi there, let's take a look at this for you! Which type of account did you have with us?\nuser: Don\u2019t know. Haven\u2019t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&not the problem as you suggest is why things are broken &why people get fed up, clearly they will stay broken for others\nagent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you?\nuser: Done.\nagent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please?\nuser: Resent just now\nagent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you\nuser: Ta Please don\u2019t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ...\nagent: Appreciate that, I'll make sure your feedback is passed on as well\n",
        "user: asking your passengers to stand in this line that wraps around out of sight to get to the train for the terminal at Orlando is unconscionable. You need to fix this with buses or something ASAP. It left a very bad taste in my mouth after a long trip.\nagent: We understand that waiting in line after a long flight is not ideal, Maia. But the 'trains\u2019 between the Main Terminal and Gates 1-59 are currently being installed to replace the old ones.\nuser: I understand WHY they are being replaced and I understand it is the responsibility of the airport, but it is more than just not ideal. Traveling during the holidays is stressful enough. Being ok with cutting capacity in half is very disappointing. Is anything being done at all to ameliorate the issue? Or is it just a \u201ctoo bad, so sad, not our problem\u201d situation?\nagent: ...that can be put into place in coordination with everyone involved at the airport to help things run smoother. Unfortunately, longer lines are part of the process until the improved product is finished. 2/2 Airport renovations are something we look closely at as we understand it will affect how our customers are able to get to and from their flights. We don't look to reduce flights as we know that takes travel options away, but we do look at available options and workarounds... 1/2\nuser: And what is the workaround that has been put into place for this contingency? All that is communicated to passengers is \"we only have one shuttle running.\" An earlier message also indicated busses might be used. That is all that is obvious to passengers. One might also question the wisdom of making these improvements during the holidays unless absolutely necessary. Also something not communicated to passengers.\nagent: We understand this experience at the airport was not ideal. We appreciate you taking the time to share this feedback with us.\n",
        "user: your service has been terrible. Can\u2019t be on hold any longer. Please clean up the scattered picture\nagent: We'd like to help! Is it happening on all channels?\nuser: It's at least MTV and E! According to the angry wife\nagent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds.\nuser: For something that has worked perfect for months I'm not disconnecting either of them. No offense.\nagent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue.\nuser: I\u2019ll deal with that later. It\u2019s late. Thanks.\nagent: Understood, we are here 24/7 when you are ready.\n",
        "user: Hello is there any chance of some minced pies/mulled wine for 2nd December Chingford Mount xmas choir service please? :)\nagent: Hi there, if you type your postcode in on you should see a Community Champion menu at the bottom. 1/2 Some of our stores will have a Community Champion who are able to help with requests like this in their area. TY - Paige 2/2\nuser: as we do not have a champion, could you help us please?\nagent: Hi there, if your local store does not have a Community Champion, you can send the request to the nearest store. 1/2\nuser: I tried to send it to the Highams Park Champion, but message won't send, can you help please?\nagent: If the form isn't working, you can email __email__ with the subject \"FAO - Community Champion.\" I hope this helps - Paige\nuser: thanks\nagent: You're welcome :-) - I hope you have a great day - Allyn If you DM us your postcode, we can find out the contact details for your nearest Community Champion. TY - Paige 2/2\nuser: its E4 6SH\nagent: Hi there, I can see that my colleague has previously provided you with the contact email for your local Community Champion. 1/2 Here's their email - __email__ Please subject \"FAO - Community Champion. Regards - Isaac 2/2\n",
        "user: Hi there, due to get on a train this evening from Euston to Stockport, do you know there will still be disruptions at 8pm?\nagent: Hi there, we're expecting residual delays but we'd advise keeping an eye on Live Updates here:\nuser: Thanks for the update - I will touch base again later to see an update closer to 8pm. Hi there, can I have an update on if the trains are back to normal?\nagent: 1/2 Unfortunately it's the same update as earlier, we're expecting residual delays but we'd advise keeping an 2/2 eye on Live Updates here:\nuser: Do you still have trains running but there are delays? Do I have to stick to my train time?\nagent: Services are now slowly resuming Francesca but ticket restrictions have been lifted\nuser: Great - so I can get on any train?\nagent: You should be able to take another one of our services, but we'd advise just checking with station staff beforehand\n",
        "user: why can\u2019t you locate lost baggage? Are you kidding me?\nagent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible.\nuser: Your customer service is no support. They are having me call airports. Really?\nagent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024.\nuser: You don\u2019t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag.\nagent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon.\nuser: If my son doesn\u2019t get his bag tonight he misses out on an opportunity of a lifetime. Thanks.\nagent: Rest assured we're working hard to get his bag to him.\nuser: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can\u2019t.\nagent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag.\nuser: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! !\nagent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated.\n",
        "user: Hi, full train prices still don't seem to be out for the whole Christmas period - can you confirm when they'll be released?\nagent: What date are you looking at Matt?\nuser: 27th or 28th Dec - a one way is coming out at \u00a380 for 1 adult & has been for the last 4 weeks at least.\nagent: Hi Matt. The tickets for 27th will be released tomorrow and 28th will be released on 20/10.\nuser: Thanks so much Hi, Do you know what time the 27th Dec is going live? I'm checking now and prices are actually MORE expensive than they were ystrday 1/2 \u00a383 as opposed to \u00a380 2/2\nagent: We were told today so hopefully in the next hour or so, Matt\n",
        "user: I was wanting to look into possibly upgrading my seat (GINX36) but the seating chart says 1st class and delta comfort are all gone. That's impossible.\nagent: Hi Freddie, thanks for contacting us. My apologies for the inconvenience. One moment while I look into this further. *HML Thanks for your patience. I'm showing First Class is sold out for your flights; however, Delta Comfort + is available. The Delta Comfort + cabin is sold as a fare for this market; therefore, in order to confirm Comfort + there will be a difference in the fare. *HML\nuser: What does this upgrade list mean? And this one for the first leg of the flight?\nagent: It looks like there may an error between our system and the app. I'm checking into this now. *HML\nuser: ive heard about airlines blocking out seats for the purpose of overbooking and juggling to squeeze profits. I didnt know you guys were still doing that or doing it period\nagent: Thanks for your patience. I am showing seats available in First Class; however, the lower First Class fares are not available. Once your reservation is changed to the First Class cabin, you will be able to view and assign seats. *HML You may see more availability closer to the time of travel. *HML\nuser: This explanation sounds very convoluted. 1st there was no seats available, now there are seats, but there are no more lower 1st class fares available? What's does that mean and how do I upgrade seats. That's the whole reason I tweeted you. Cmon Delta aka *HML\nagent: Freddie, in order upgrade your ticket to First Class, you must pay the difference in the fare. In reviewing your ticket, you have no value left to apply towards the cost of the ticket to upgrade. *HML If you're using miles to upgrade, the cost is 35,000 miles each way and you must be booked in a L, U, or T class fare. *HML\nuser: What do mean I must pay the difference but then say I have no value left in my ticket? Why not just tell me how much it is to upgrade like I've been asking from the beginning? What does it mean I have no value in a tix I purchased?\nagent: To make changes to your reservation there is a change fee of $200.00. Your ticket is less than the change fee; therefore, there is no value in your ticket. I can provide an estimated cost to change your ticket; however, this does not include taxes and fees. *HML The estimated cost is $1,500.00 for First Class on your flight from EWR to GCM. This does not include taxes and airport fees and fares are not guaranteed until purchased. Please contact our International Reservation specialist at 1-800-241-4141. *HML\n",
        "user: your new iOS SUCKS. Battery drain is absurd on my 7, now, and Messages doesn\u2019t display names half the time, just a number. Fix it! !\nagent: We'd like to see what we can do to help get this sorted out. Are you able to see your full contacts in the Contacts app?\nuser: Yes\nagent: Can you let us know the exact version of iOS 11 that you\u2019re using? To check, go to Settings > General > About.\nuser: 11.0.3\nagent: Got it. About how long does a full charge power your iPhone 7 now?\nuser: About half a day. Prior to upgrade I didn\u2019t need a charge till end of day. I haven\u2019t changed my useage.\nagent: We understand what you mean. DM us next and let us know about when you installed the 11.0.3 update exactly.\n",
        "user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me\nagent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.\nuser: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that\nagent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC\nuser: No tried it a dozen times. Even uninstall it and reinstalled it multiple times\nagent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY\nuser: Both. I recently moved countries. Could that be the issue?\nagent: Can you DM us your account's username and email address? We'll take a look backstage /SY\n",
        "user: Sharing songs onto Twitter from no longer shows an artwork preview and details about the music. e.g. \u201cListen to Controlla by Drake\u201d. Just a link is shared. What has happened?\nagent: Let\u2019s look into this together. To begin isolating the issue, can you tell us the device you\u2019re noticing this on? Also, does this occur with one song or multiple?\nuser: iPhone 6s. Here are 29 other people in an Apple forum who have the exact same problem\nagent: Do you have an issue sharing songs on any other social media site?\nuser: no, just Twitter. Sharing items that can be purchased from iTunes still works: album artwork and track details are shared. Only has stopped working and just posts a link.\nagent: Which version of iOS do you have installed on your device? You can check this by going to Settings > General > About.\nuser: 11.1.2 (clean install). The problem was present in 10.0.\nagent: Good to know. We'd like to take a closer look at this with you via DM. Reach out to us via the following link to continue:\n",
        "user: how come i still have ads on movies when i pay to not have ads?\nagent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate.\nuser: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe\nagent: Thanks! We'll pass along this report. \ud83d\udc4d Content available through our Live TV service will have ads:\nuser: Commercials and ads that stop the programming and have a timer?\nagent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live & on-demand from networks will have ads.\nuser: Ads that stop programming and commercials from the network?\nagent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look.\n",
        "user: Why is my download stuck on 4.599GB?\nagent: That's no fun. Please power cycle your network devices and try again:\nuser: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried\nagent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type.\nuser: 54.2Mbps download, 5.9Mbps upload and Type 2\nagent: Please try safe mode option 4 Restore Default Settings:\nuser: I can't as my PlayStation doesn't connect to any controllers through the USB slots\nagent: Please follow us and send us a direct message so we can assist you further.\n",
        "user: please pick up the phone to rebook my connection!\nagent: Steve, I am happy to look into this for you. Pls share your confirmation number for review. *HCA\nuser: Chv634. Local staff useless. On hold on phone...\nagent: The confirmation number you've provided doesn't seem to be working. Pls double check and resend it. *HCA\nuser: I'm now sat on a flight to Paris. Where I will wait 8 hours to get home 12 hours late. Will be avoiding Delta wherever possible in future.\nagent: I'm sorry to hear we let you down. Please know this is not the experience we wanted you to have with us, and I regret any inconvenience caused. We pride ourselves on providing service from the heart, and it is very disappointing to hear you\u2019ve received anything less than... 1/2 ...our best. *HCA 2/2\n",
        "user: help have computer problme\nagent: Hi there, I'd be happy to help! What seems to be the issue? Could you elaborate more? Let me know :) 1/2 To better assist you, please click to send us a Private Message and I'll look into this. Thanks!  2/2\nuser: is this a virus?\nagent: Hi there, thanks for getting back to us. Could you elaborate the issue in a Private Message? Any error? Let me know :)\nuser: definitly an error. can u DM me? i really cant afford another virus my mom will kill me\nagent: Please click on this link to send us a Direct Message. Thanks!\n",
        "user: you continue to exasperate your customers. Your Rugeley store tell me there is no party food deal! Why print it on your packaging?\nagent: Hi Ian, this does look rather strange that these are on sale saying they're part of a food deal and there is no deal. 1/2 I will look into this for you and get back to you as soon as I know. Thanks - Lee 2/2 Hi Ian, the 3 for 2 deal begins on Monday and will run until the first week of January. Kind regards - Rhys\nuser: So why advertise it today? ?\nagent: Hi Ian, I have spoke to my colleagues at that store they have advised me they aren't fully advertising the promotion until Monday 1/3 We like to get as much product onto the shop floor and we would view these as an individual food party deal. 2/3 If you any further queries please ask :) Kind regards, Andy 3/3\n",
        "user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare \ud83d\ude20\nagent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email?\nuser: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?\nagent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded:\nuser: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again\nagent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again\nuser: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again\nagent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :\nuser: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me\nagent: I'd like for my team to personally look into this for you. Please send us your details here:\nuser: Thank you I have messaged the link you sent\nagent: Thank you, Justin! We will get back to you as soon as possible.\nuser: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you\nagent: After providing your information within the given link, you may receive a response between 24-48 hours.\n",
        "user: Hey, what does this error mean? I get it all the time when I want to place some text \ud83e\udd14\nagent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks!\nuser: Well I don't know what they mean, Premiere Pro says this:\nagent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.\nuser: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere\nagent: Hello Etienne, see if this potential solution works for you: Thx,\nuser: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks!\nagent: Great to hear that. Please let us know if you need further help.\n",
        "user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! \ud83d\ude10\ud83d\ude10\ud83d\ude10\nagent: We'd be happy to look into what's going on. Does this continue if you restart your phone?\nuser: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page\nagent: Does the lock screen issue remain if you restart like this:\nuser: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn\u2019t restart by holding the side and home button\nagent: When you use the side button, are you holding it long enough to see the \"Slide to Power off\" screen?\nuser: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ?\nagent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step:\nuser: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze\nagent: Thanks. Send us a DM with the country that you are located in to continue.\n",
        "user: My Animoji\u2018s are being sent as pictures! How do I fix!\nagent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed.\nuser: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won\u2019t play back to me before sending or after.\nagent: Does the receiving party see the animation?\nuser: No. See it as a picture.\nagent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM.\nuser: How do you figure out which you are doing? It is now working. I don\u2019t know why it stopped and sent as sticker and then began to work again.\nagent: That's great news! Have fun sending Animojis.\n",
        "user: why does my music keep pausing every time I go in another app? \ud83e\udd14 I\u2019m running iOS 11.1\nagent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones?\nuser: It happen with headphones on, and yes I\u2019m using the default music app\nagent: Do you experience the same issue without headphones?\nuser: Without headphones it doesn\u2019t happen.\nagent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played?\nuser: When I open snapchat my music stops, then it starts to play again when I\u2019m using my \ud83c\udfa7\u2019s, when I\u2019m not with \ud83c\udfa7\u2019s on it plays.\nagent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result.\n",
        "user: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays\nagent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast.\nuser: So it\u2019s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on.\nagent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train?\nuser: No as that\u2019s the slow train waited for the 38 which was full so still waiting. What\u2019s the policy on overcrowded trains?\nagent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service.\nuser: Ahh that\u2019s good to know. But would be better if you ran the service you are supposed to. Isn\u2019t that what your customers pay for? ?\nagent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time.\nuser: So when are we going to see the promised improvement in service and longer trains?\nagent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link -  2/2\nuser: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor?\nagent: I would suggest to keep checking the website for future announcements. Updates will be posted there.\n",
        "user: Why does at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all\nagent: Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes!\nuser: True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please?\nagent: The store shuts at 11pm.\nuser: and opens at?\nagent: 7am Mon - Fri and 8am on Sat and Sun.\nuser: This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on\nagent: We'll get your comments passed over to the store management team Rob.\n",
        "user: please help with booking DLIM7U, is there rescheduled earlier flight fr Perth? Will I get same seats (w/ cot)\nagent: Sorry for the inconvenience, Denny. You may opt for free flight change or Full Credits. Which do you prefer? -Floi\nuser: Reschedule is fine, but is there earlier flight from Perth than 4.30pm? Hello airasiasupport, any update on my case? Is there earlier flight? Will I get the same seats, please reply soon, flight time is closing.\nagent: Hi, kindly provide us with the preferred flight as there's 06:50 and 11:35. Do let us know which would you prefer. Thanks - Ed\nuser: 11.35 flight from Perth, then will arrive and depart from KL at what time?\nagent: You may check the availability at and provide the request here. There are few options to choose. -Miza\nuser: After seeing options, decided not to change anything, anything need to be done on my end?\nagent: Nope, Demarton, You may just leave it as it is. Take care and see you soon on board! -Miza\n",
        "user: yo I need help port forwarding to open my NAT type or even resetting my UPnP.\nagent: Hi there, you can find a list of Xbox Live ports here if you 1  don't know how to port forward we recommend reaching out to your ISP for help! 2\nuser: Will port forwarding open my NAT or will I need to reset my UPnP?\nagent: Before you do that, let's have you try the steps here to open up your NAT\nuser: Tried all that.\nagent: If those steps did not help open your NAT type you may need to reach out to your 1  ISP to get this sorted out. They will also be able to assist in opening your ports. 2\n",
        "user: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid\nagent: That's odd. Try making the purchase via PC: Keep us posted!\nuser: Just tried on pc it didn\u2019t take it. Said check transaction history\nagent: Have you tried deleting the card from the account just to make the purchase?\nuser: Removed it and put in back in card and PayPal still got invalid message\nagent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message.\nuser: Just followed you still trying it\u2019s not working though\nagent: Thanks for the follow. Please check your DM's for further instructions.\n",
        "user: Good Morning, I have two cancelled clients still showing on my diary view. How do I get them removed as I am losing clients\nagent: Hi Janice, if you have cancelled as host these dates will remain blocked on your calendar : We hope this helps\nuser: I do not understand why? are you saying that No one can book these dates? This is really unacceptable if so !!!!!!\nagent: Hi Janice, we enforce host cancellation penalties to help prevent cancellations from occurring & further promote transparency. 1/2\nuser: Can you please advise me how to cancel tomorrow appointment as it was meant to be 7th December.. please see picture\nagent: Hi Janice, we recommend altering you reservation instead. You can learn more about this here:\nuser: I need to cancel this until 7th December\nagent: Hi Janice, we have asked a specialist to follow up with you. Please delete your tweet in the meantime as it contains sensitive information.\n",
        "user: #azTechHelp - where is the link to the API console for the Bing Search API?\nagent: Are you referring to the portal console for it:\nuser: There was a page where you could key in the header, params, subscription key etc. for the Image search API & it would show the results I can't find it now. It used to be there with v5 for sure.. the default query would Bill Gates..\nagent: I can't find anything regarding this offhand. If you wouldn't mind Can you create a forum post 1  with the tag \u201cMicrosoft-Cognitive\u201d and send us the link? We can have and engineer answer this. 2\nuser: Is there a similar console available for v7 Image Search API? (2)\nagent: It appears it should be. Billing/subscription would have the best answer for this. 1  We recommend filing a free billing support case here: Feel free to keep us updated.\nuser: Thanks! I created a support request.Is Image Search v5 API still supported?My v5 image service that I had added to Dashboard is missing\nagent: Honestly, I can't find a definitive answer to this other than there is still a pricing page for it. May be able to roll back.\nuser: They promised to reply in 2 hours.. It's 13 hours and counting. :( Our customers using our mobile app are facing issues..\nagent: Can you DM us the request details and we will have a look into this. You can DM the details through\n",
        "user: I need assistance in getting my account back. I have been hacked\nagent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know.\nuser: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well\nagent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account?\nuser: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist.\nagent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know.\nuser: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not.\nagent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you.\n",
        "user: have not been able to reach my host family in almost 2 weeks! Im on my way there now & still cant reach them. Im scared\nagent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime.\nuser: I know they said they were coming back from vacation today but im still worried!\nagent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon.\nuser: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst\nagent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible.\nuser: No please dont make it worst!! Im begging you! Please do t contact them again!! !\nagent: We have followed up with the specialist dealing with your case and they will be in touch shortly.\n",
        "user: My Cortana search box turned white this morning, but I didn't change any settings. Any ideas how to revert it back to black?\nagent: Hi, let's sort this out. What's the make and model of your device? Any changes on the device like updates prior to the issue?\nuser: I think update KB4043961 happened around the same time? Within a day or so of the issue\nagent: Thanks for the info! Let's get this resolved by following Anthony Gal's post on this link:\nuser: I ran the SFC and the DISM health and it didn't fix it :(\nagent: (1/2) We suggest contacting our technical support team to see what other options can be performed to resolve the issue. (2/2) Contact them through this link: Let us know how it goes. Help us improve our Twitter support by answering our survey on this link: Thank you.\n",
        "user: 0/2 this week on customer service. Was trying to reach platinum this year, but what\u2019s the point?? #unhappycustomer\nagent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC\nuser: I have already reached out to customer service with no resolution. My disappointment doesn\u2019t fit in 140 characters...\nagent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB\nuser: Who can I reach out to? Customer service is not adequately responding.\nagent: Hi Ashley, is there anything I can assist you with? *AMC\nuser: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn\u2019t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours\nagent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG\n",
        "user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 & IMAP is set) #kludgy\nagent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?\nuser: I have a paid Office 365 subscription and it won\u2019t accept my password for Gmail. I have my email set for IMAP but no luck.\nagent: Just to clarify, are you using Office 365 Business or Personal?\nuser: Personal\nagent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?\nuser: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password\nagent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\nuser: Two factor authentication issue. All set now. Thanks.\nagent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day!\n",
        "user: Amazon order # 171-3513893-7891514. I requested for return. Now it is going to be 15 days but till now it hasn't been pickup.\nagent: Sorry to know about the delay in pick up. Do not worry, we'll have this checked for you.  1/3 Kindly fill in your details here: and I'll look into it.  2/3 Please don't provide your order details, we consider it personal info. Our Twitter page is visible to public.  3/3\nuser: Same reply I am hearing from last 15 days. I am hearing same reply from last 15 days from your customer executive let see how much more time does it take According to return policy mobile should be return in 10 days. But it going to be 15 days but till now mobile hasn't been pickup\nagent: We would do our best to make things right for you. Kindly share your details over the secure link.\n",
        "user: Another 28 minutes wasted on the phone to 8 out of 10 orders this month not turned up next day. Every time \u201cwe will make sure it doesn\u2019t happen again\u201d. Well not anymore it won\u2019t as not going to renew. Wasting my time & money.\nagent: I'm sorry for the poor experience! To confirm, have we missed the delivery dates shown at checkout and confirmed via e-mail? When you spoke with us, what options or insight were we able to offer?\nuser: Yes I\u2019m a prime member paying for the service and the delivery driver always lies and says delivery attempted. He says it\u2019s because Amazon fine him for delivering late so it\u2019s better for him to say he tried to deliver when he can\u2019t get round enough addresses. I have had someone in my house all day. No delivery attempted. I needthe delivery for tomorrow and now it\u2019s not here and amazon/their delivery partner is fibbing about trying to deliver. This has happened 8 times. You offered \u00a35 credit, its cost me more than that in phone calls.\nagent: I'd like a member of our team to look into this with you. Please fill in the details here: and we will be in touch.\nuser: Done. Don\u2019t want to be told \u201cwe will do everything to make it not happen again\u201d as that has been proven to be rubbish And still waiting despite it saying 12 hours response time and filling it in 20hrs ago. From bad to worse.\nagent: Hi, I can confirm we have received your details and will contact you shortly.\n",
        "user: I have been home all day, why did I get a notice that delivery failed.\nagent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site?\nuser: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier.\nagent: Who was the carrier for the delivery? You can find that information here:\nuser: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program?\nagent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: \ud83d\ude03\nuser: USPS936128__credit_card__. Here all day long.\nagent: We're happy to review the order and assist you directly. If you have a moment, please reach us here:\nuser: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up?\nagent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided?\nuser: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home\nagent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update:\n",
        "user: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors \"magically worked\". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out.\nagent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action.  3/3\nuser: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement?\nagent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a \"pull-away\" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically.  3/3\nuser: Whilst I'm still shocked, I appreciate the fullness of the answer! :)\nagent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again!  2/2\nuser: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works\nagent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though!\n",
        "user: so arrived at cross point cafe at 15.14pm with my son to be told they were cleaning the hot drinks machine so couldn\u2019t have one. I bought a cold drink Then several other customers followed me who were told the cafe close at 15.30!! Not according to the store opening time!\nagent: Hi Ann-Marie, thanks for getting in touch. I'm really sorry you've had a negative experience in our store recently. Could you please let me know what time the caf\u00e9 sign says it closes? 1/2 Could you please also confirm for me the other customers were unable to purchase hot drinks at the time, too? All the best - Robyn 2/2\nuser: Didn\u2019t see any opening times in the cafe but checked online before we went to The and it\u2019s stated 4pm. We arrived at 15.15 bad yes the other customers wanted hot drinks. Also I think it must of been the chef that put the shutters down on the fridge just after we bought our cold drinks so the customers after us didn\u2019t even have that option either I understand that cleaning down is necessary but 45 mins before the store was closing.\nagent: I'm sorry to hear of the issues you encountered at our store Ann-Marie . I can understand your concerns. I have passed your complaint to our Management Team so this can be addressed. 1/2 I would also like to register your comments on our internal systems for future reviews, can you DM your full name and address? TY - Jayne 2/2\n",
        "user: I\u2019ve fully updated my phone and it is still freezing for 10 or so seconds when switching to and from the emoji keyboard. Anything I can do to fix this?? ?\nagent: Thanks for reaching out, we're here to partner up with you and look for the best solution to your issue. Are you having this issue with your Messages app or a third party app to send/receive messages?\nuser: With iMessage, texting, in notes, with any social media apps, etc. It\u2019s the keyboard that\u2019s the issue because anywhere I try to do an emoji, the keyboard freezes.\nagent: Thanks for letting us know. Have you tried restarting your device? If you did, does it temporarily resolve the issue before it comes back?\nuser: Yes I have. And no it doesn\u2019t. It\u2019s been an issue since the initial 11 update and nothing resolves it\nagent: By any chance, are you experiencing a similar issue throughout the whole device or only when you attempt to use your keyboard? We want to make sure that we narrow down the issue between the keyboard or the overall system performance.\nuser: Well the whole device is wayyy slower than before, that\u2019s for sure. BUT, specifically freezing happens primarily with the emoji keyboard. And only that one. I have an Italian keyboard and there are no issues with that one.\nagent: We appreciate the info that you've provided us so far. Please provide us with your current location (region) in a DM and we'll take it from there.\n",
        "user: who\u2019s in the office this morning? And also, is the timetable from London Waterloo to Weymouth back to normal again?\nagent: Hi Lu, at the moment we have DC, BK, CW and myself in. There are some engineering works ongoing today but I can see one train 1/2 an hour planned to run between Weymouth and Waterloo today.  2/2\nuser: A K. How about the stopping services?\nagent: That is also one an hour, running between Poole and Basingstoke.\nuser: And why does it say that low07: for 55 from Southampton Central was delayed up and till eight got to Southampton?\nagent: Could you clarify what train you mean?\nuser: I think it was about 07:55 from pool. Which would of been the 08:55 from Southampton Central.\nagent: I can see that there was a service that was scheduled to leave Poole at 0750, arriving at Southampton at 0855 that is currently on time.\nuser: Hmm. It\u2019s just that your app said that that train was delayed.\nagent: Strange, the empty train ran into Poole on time, then the 0750 left on time so I'm not sure why it showed up as delayed Lu.\n",
        "user: I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today?\nagent: Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza\nuser: Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked.\nagent: Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in >> >> term of Credit Account if you can provide us the new booking with correct date/time. Please refer here >>on how to use and validity of Credit Shell. :) -Amie\nuser: I dont see a credit in my account?\nagent: You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may >> >> offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza\nuser: ok. I sent a DM. hopefully I can recieve the credit to rebook. Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets.\nagent: Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will >> >> refund you in credit shell after receiving a new booking number from you. If you need further assistance, >> >> you may refer to this link for our call centre. Sorry for any inconvenience caused.-Jimy\n",
        "user: Can you guys explain to me why you\u2019ve stopped selling/stocking the Sainsbury\u2019s Vindaloo Curry without rice please? Used to be really excited for my dinner. Highly, highly disappointed.\nagent: Hi there, is this the product you're looking for:\nuser: Yes it is. Every story we\u2019ve been to, which so far is six stores, not one of them sells them anymore.\nagent: Can you let me know which store you shop in and I will have a look for you? Thanks, Gabby\nuser: I don\u2019t really see the point in telling you what store as not one of them sell the curry anymore. We\u2019ve shopped everywhere & you no longer sell it. Why?\nagent: We are looking into this for you just now and will get back to you shortly with an answer! Gabby Hi there. I've taken a look at this and we definitely do still sell this product in several of our stores. If you let me know where you would like to see this stocked I can check the stores in that area. Reid\nuser: St. Johns & Blackpole are where we mainly shop. So to see them there would be nice.\nagent: The code you would need to complete this form is 7080308. This process would let our buyers know there's a demand for the vindaloo in Blackpole and St. Johns. Reid 2/2 The nearest store that currently stocks this vindaloo is our Kidderminster branch (DY11 6XP). But if you follow this link it's possible to pop in a request for it to be stocked in your preferred stores: ...1/2\n",
        "user: great job guys. 2 hours for a call back on the silver medallion reservation line? That\u2019s kinda shitty\nagent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ\nuser: Our trip got cancelled due to the situation in PR\nagent: Hi Justin! What is your confirmation number? *TMC\nuser: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin\nagent: Justin, are you trying to get the miles back to your account? *TMC\nuser: That would be preferred\nagent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2\nuser: Thank you guys so much for the awesome service!\nagent: On behalf of my coworkers, you're welcome. *HJH\n",
        "user: spot the mistake.....#plentyofnaantoshare #notmuchcurrythough\nagent: Hi Jonathan. I'm so sorry about this! I'd like to send you a Tesco Moneycard as a refund and feed this incident back to our supplier. 1/4 Your Moneycard can be sent via email or by post, can you confirm which you\u2019d prefer? 2/4 So I can do this, can you DM me your full name, address, email address, postcode, barcode, SC code, price paid and store this came from? 3/4 Also, would it be okay to pass your details onto our supplier? As they may want to get in touch with you. Thank you. Alisha 4/4\nuser: Alisha, Can you confirm what an SC code is? Also, I have no idea how much I paid for it as I don't have the receipt.\nagent: Hi Jonathan, The supplier code is usually above the barcode after the Tesco address. It usually looks a bit like (SC1234) TY - Mark\n",
        "user: why is my Spotify acting up I\ufe0f can\u2019t listen to more than one song without it pausing on its own it\u2019s been going on for a month now\nagent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA\nuser: It isn\u2019t premium, and it\u2019s on my mobile device\nagent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library > Settings > About. While you're at it, could you also DM us your account's email address? /AU\nuser: It\u2019s on my iPhone 8\nagent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings > General > About. As for your Spotify version, you can check it on your app's Settings > About /AU\n",
        "user: kindly help me my line 0726668629 doesn't connect data bundles\nagent: Hi, your line is okay. You're unreachable for further instructions. Kindly restart your device and a test.\nuser: am using single sim phone... have restarted but the problem persists am on now with this number.. 0704686497\nagent: We have reset the line, restart your phone. Then go to settings, wireless and networks, mobile networks, network mode and ...... ...(ctd)..select WCDMA(3G).  Hi, we have been in touch and advised.\nuser: its now okay thank you\nagent: Cheers\nuser: hello. why is it sambaza Internet doesn't work\nagent: Hey Giddy. The service is still available. Please see to see what you might be doing wrong.\nuser: Sorry,request not completed.Minimum of 100 Bonga points is required before requesting Bonga points transfer.\nagent: You can transfer a minimum of 50 points and remain with a minimum of 50 for the transfer. 1/2 2/2 Also note if you have an outstanding Okoa Jahazi you cannot transfer or receive Bonga points.\n",
        "user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying\nagent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help:\nuser: two different AppleTV\u2019s\nagent: Hm, that's definitely odd! What generation? Is all content affected? Try: or\nuser: 4th Generation. Happened on multiple TV Shows.\nagent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here:\nuser: reloaded the app yesterday. Literally just happened again watching The Goldbergs.\nagent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits.\n",
        "user: Yet again I am here for my appointment. No optician. Disgraceful. Second time.\nagent: Hi Ray, I am very sorry about this. Did you discuss this with the Opticians manager? - Allyn\nuser: I will if they ever get in. I was told 29mins 12 mins ago. Disgraceful.\nagent: If you do not have any luck, please send us a DM with all the details and we will feed this back to their head office - Allyn\nuser: I've sent a DM after the same happened last week. Promised to be called. Never was. Sent another today. No response.\nagent: Hi Ray, I can see that my colleagues are going to be replying to your DM soon - Allyn\nuser: I've sent DMs with details\nagent: Hi Ray, please check your DM's Skye has responded to you (: - Rocsi\nuser: Yes it says we missed the first 72 hours we promised by a week so wait another 72 hours. Not good enough is it? As timely as your opticians\nagent: I'm really sorry Ray, please be assured this wasn't intentional and has been escalated to the Regional Opticians Manager to investigate.\nuser: I saw your optician arriving 20mins after my appointment time. Laid back strolling in late. No care for others time. Should be laid off\nagent: Hi Ray, as advised you'll receive a response within 72 hours. Many thanks - Laura\n",
        "user: Another fail. Sat in living room, when an email comes through to say 'sorry we missed you'. No doorbell ring, no knock, no phonecall, no card through the door. Not sure I believe you were here! please use a real courier!\nagent: Hi Sharon, I am very sorry to hear of these issues you are experiencing. If you can DM us your order number, we can see what we can do. - PD\nuser: Just done it, thanks Have sent you the order number. Is this being redelivered today? Will the delivery person ACTUALLY ring the doorbell?\nagent: Hi Sharon, did you used the tracking number provided to rearrange delivery for today? - Ric\nuser: No cos the email says it'll be redelivered today... But then the email also said they came to our door. .. But there's no update to the tracking Just realised the delivery was supposed to be with us by 9pm and the notification of missed delivery was at 9:02. I suspect he just couldn't be bothered after missing the deadline!\nagent: We have had some issues with the deliveries that were supposed to go out, this will be with you tomorrow- sorry for an inconvinience caused\nuser: Tomorrow I'm no here. Today I am here. Yesterday I was here. Have just downloaded Yodel app, and it says today. Is it lying again then?\nagent: Hi, can you DM the name and full address on the order please? Amy\n",
        "user: any reason why my live TV skips so much? Are you still in Beta testing?? ?\nagent: Oh no! Which device do you use? Noticing this w/a certain channel? For now, try a quick reboot of your device+modem/router.\nuser: chromecast from Android.\nagent: Got it. Please try: --particularly power cycling your equipment. Is there any improvement after?\nuser: actually, yes there seems to be! Thanks!\nagent: We're glad to hear it! If we can ever help with anything else, we're just a tweet away!\nuser: sadly, the improvement only lasted a moment. \ud83d\ude41\nagent: Oh no! Are you noticing this w/a certain channel? Please double-check your speeds are meeting our reqs:\n",
        "user: if my flight boards at 720 how early do I have to be there to check luggage I think I may be out of luck\nagent: Hi, Stacy. You need to be at the airport at least 2 hours prior to departure. *TJH\nuser: I\u2019m on dL 2641 and I\u2019m going to miss my flight due to traffic can you help to get me rescheduled on the next flight?\nagent: I'll be able to do confirm on DL2572, which is scheduled to leave a 9:00 AM for $75. *TJH\nuser: I\u2019m still in stand still traffic and I\u2019m afraid I will miss that one too. Can you confirm on the next flight? The fee is fine\nagent: Oh, no! There is one at 10:00, 11:21 or at 12:27, which one would work better for you? *TJH\nuser: I know ... crazy..1121 is probably the safest bet the way this morning is going. Thank you for all of your help TJH! Delta always is so helpful\nagent: You're most welcome. Please DM your phone number. I'd be glad to give you a call and set it up for you. *TJH\nuser: I sent it .. please let me know if you didn\u2019t get it. Thanks again\nagent: Got it! *TJH\n",
        "user: End of 5p bags only option is 10p Bag for Life. +Plastic in a BfL so more polution. But \u2b06\ufe0f profits?\ud83d\udc4f\ud83c\udffb#puttingprofits1st #bagtossers\nagent: Following a successful trial we've decided to remove all single-use carrier bags, & instead offer our customers a new Bag for Life at 10p. During the trial, we found that our customers bought significantly fewer bags, with sales reduced by 25% in trial stores.2/6 The feedback we received was that our Bag for Life, which is made from 94% recycled plastic helped them to move to re-usable bags. 3/6 The other great news is money from the new Bag for Life will go to continue to support thousands of community projects across the country! Customers can vote for their favourite local schemes in-store by picking up a blue token at the checkout. 5/6 We've already given more than \u00a333 million to over 6400 local community projects in the last 2 years! TY - Jayne 6/6\n",
        "user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?\nagent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap\nuser: How do I get the cost of my ticket back thanks\nagent: If you haven't travelled then it's via point of purchase otherwise it's\nuser: How do I get a refund for the useless WIFI one just paid \u00a35 to use? And the plug socket in my table doesn\u2019t work This is pathetic, 40 minute delays, no WiFi even though I\u2019ve paid \u00a35 and now I can\u2019t charge my phone\nagent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all?  You can claim via __email__\nuser: Connected and every time I open bt sports it freezes And I\u2019ve tried other streams and the same happens, either freezes or won\u2019t open\nagent: We don't support streaming Peter.\nuser: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn\u2019t as the WiFi is so poor\nagent: We do when you purchase it\nuser: That never appeared! Also why advertise BEAM \u201cstream hundreds of hours of TV episodes & Movies for free\u201d\nagent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi\n",
        "user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.\nagent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?\nuser: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.\nagent: Hello! Apologies for the trouble this has caused. When did you file the claim?\nuser: It was yesterday and I received the reply like an hour ago\nagent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.\nuser: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.\nagent: We allow seller's 2 business days to reply. Keep us posted!\nuser: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.\nagent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.\n",
        "user: remind my again why I pay \u00a380 a year for next day delivery, just for you to change the delivery date on me for no reason..\nagent: Hi, sorry to hear about the delay. What information is available in the tracking:\nuser: I don't understand.. the intended information I have is the 'estimated' delivery date!! Which, before this morning was a 'guarenteed' delivery date of TODAY! NOT IN 2-3 DAYS TIME\nagent: Has the order been marked as dispatched yet?\nuser: Yes. But not out for delivery it was marked as dispatch really early YESTERDAY! !\nagent: What is the estimated delivery date that was given to you now? Did you get any emails advising of a possible delay?\nuser: Ordered it Tuesday, had GUARANTEED delivery date of 16th November (today) for it to be changed to an ESTIMATED delivery date of 16th-20th of November! And not that I know of.\nagent: We would always aim to deliver your parcel on the date you were originally given. Orders can go out for delivery later on in a day and be delivered that same day. Can you see who is the carrier?\nuser: Yeah but it's not looking likely it'll be delivered today or the delivery date wouldn't be changed from today to anytime between today and Saturday. And no. I have no idea who the carrier is.\nagent: You can check who the carrier is here: . Click 'Track Package' and the carrier details and current tracking information will be displayed.\nuser: It just says amazing shipping then underneath it says this \"Parcel has been handed over to the carrier and is in transit\" It has said that since early morning yesterday.\nagent: Hi, sorry to hear about the change in your delivery dates. We would expect you to receive your order by your revised delivery date. Let us know if your parcel has not arrived by the date provided to you.\nuser: NO! THAT ISN'T THE POINT! MY POINT IS I PAY 80 FUCKING POUND A YEAR TO GET NEXT DAY DELIVERY!! THE DATE SHOULDN'T BE FUCKING CHANGED IN THE FIRST PLACE!\nagent: I'm very sorry to hear about your order being delayed. We'd like to look into this and available options with you. Please get in touch with us here:\n",
        "user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks!\nagent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you\nuser: I can\u2019t get through even on 402 and no point online with 6+ weeks for delivery now. Won\u2019t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can\u2019t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone!\nagent: Sorry for the wait, Michael. What happened when you tried to pre-order online?\nuser: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on!\nagent: So we can help further, please drop us a DM with your O2 mobile number, Michael >\n",
        "user: staying with you in Glasgow at the airport. It's a good job your chef is accommodating as you menu has nothing for vegans! 1/2\nagent: 1/2 I'm sorry to hear this. I called the hotel and informed them of your concern. They will be reaching out to you shortly to 2/2 discuss this further. Thanks for your time.\nuser: The chef has been amazing and made something the prob is your menu which I guess is compan_ standard? !\nagent: Thanks for your feedback. Rest assured it has been shared with the hotel mgmt and all concerned parties for future reference.\nuser: Are the menus standard across all the hotels?\nagent: The hotel management determines and selects their restaurant menu. This is not standard to all Holiday Inn hotels. Thanks\nuser: Good to know I stay with you regularly. Staff have been excellent btw\nagent: Thanks for your kind words towards our staff. The pleasure is ours to have you stay with us.\n",
        "user: hi, Spotify isn\u2019t set on offline but every time I\u2019m not on WiFi it says \u201cSpotify is offline\u201d but my data is activate\nagent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY\nuser: iPhone 6, iOS 11.0.3\nagent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY\nuser: Yes, when I\u2019m on WiFi it\u2019s working I\u2019m not on WiFi but on 4g so it should work And this is not set offline\nagent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY\nuser: It\u2019s working now, thanks\nagent: You're welcome! If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /KL\n",
        "user: please could you tell me if your squires gate store in Blackpool Lancashire accepts Apple Pay . Thanks\nagent: Hi Roxanne, we do not accept the Apple Pay at the moment. Is that ok? Parm\nuser: Ah I have something reserved and My bank card is snapped so I only have Apple Pay\nagent: Hey, we should be able to extend your reservation for a couple of days? If you would like me to do this please DM your reservation number. Natalie\nuser: I'm just thinking I can pay online to collect but will they accept the card as proof if it is snapped in half ?\nagent: Hey, if you pay online for Fast Track collection you will receive an FT number and PIN via text/email and that is all you will need to collect. You will not need your card as proof. I hope this helps. Natalie\nuser: ive been trying to ring the argos store inside sainsburys at blackpool for 30 mins but no one seems to be answering\nagent: Hi Roxanne. The store may be busy. - molly\n",
        "user: Why did my phone turn to shit after all these recent updates? \ud83e\udd14\nagent: We want your iPhone running great, too. What obstacles are you facing that we can help with today?\nuser: Battery dies fast as hell now. Phone always is freezing up and I end up having to wait like 15 minutes for it to get unfreeze\nagent: Got it. Which iPhone and iOS version are you using under Settings > General > About?\nuser: 7 Plus and 11.0.3\nagent: Install our newest iOS 11.1 update to help: Let us know if this helps improve these issues.\n",
        "user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can?\nagent: Hey Keith, thanks for checking with us - As long as you don\u2019t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! \ud83d\ude42 2/2\nuser: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won\u2019t let me. I even included screenshots in the Ticket #7288583, which hasn\u2019t got a reply since 4:12am yesterday.\nagent: Hi again, we\u2019ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we\u2019ve advised them in relation to this matter and they\u2019ll be investigating the options further.\nuser: I\u2019d just love to get a response.. since its been over a day and I thought Biz support was quicker?\nagent: Hi again, we do understand how you feel. We\u2019ve prioritized the ticket to expedite matters for your benefit.\nuser: I finally just called support.. and they\u2019re telling me they can\u2019t do anything and I have to wait out the 30 day trial.. thats crazy! I\u2019ve never heard of a company *refusing* to take my money like this.\nagent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks!\n",
        "user: I need help!! !\nagent: I\u2019d be happy to help! What are you needing assistance with?\nuser: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! !\nagent: We\u2019d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook.\nuser: She don\u2019t have twitter and your call centers have been ABSOLUTELY useless\nagent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M\nuser: Called in 4 times now with no resolve this is ABSOLUTELY disgusting\nagent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her.  Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2\n",
        "user: Hey Check out my result! #speedtest - I pay for 100/100 . Help please?\nagent: That's not good. Are testing from a wired or wireless device?\nuser: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down\nagent: Are you able to test the speed on a wired device?\nuser: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service?\nagent: What model router are you using?\nuser: WRT 3200 ACM by Linksys\nagent: We do not support 3rd party routers, do you have a Verizon Router?\nuser: I thought you did? and\nagent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected.\nuser: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY.\nagent: Are you able to connect our Verizon router or bypass the router and connect directly to your device?\nuser: No VZ router on the property sadly\nagent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys?\n",
        "user: 16:43 from Euston to Edinburgh. Seriously guys turn down the a/c in the quiet carriage 'G'. #winter\nagent: Hi Jasmine, please speak to the onboard team and they should be able to adjust the temperature for you\nuser: Not worth risking my seat as I was stood up from Bham to Euston this morning and seat reservations aren't showing on here atm.\nagent: The team should be making their way through during the journey\nuser: Not so far \u2639\ufe0f I'm off in half an hour. Quiet coach = less hot air \ud83d\ude02\nagent: Apologies Jasmin, we hope it cools down onboard for you\nuser: Also late so I've missed my connection \ud83d\ude21\ud83d\ude21\ud83d\ude21\nagent: Sorry to hear this, Jasmin. Please speak to station staff who will be able to validate your ticket for the next service for you\n",
        "user: has supreme court passed an order to link aadhar wid mobile no. ?\nagent: As it is made mandatory by DOT to link aadhar card,Please click the following link for more info\nuser: Is DOT bigger than supreme court of INDIA?? ?\nagent: Please DM us your idea contact nos.and we will surely address it.\nuser: Y DM... Lets talk publically.... As u guys keep on sending aadhar SMS's wid a warning that no. Will b disconnected by evening\nagent: Please share your number so, we can check whether your reverification is completed or not? As it mandatory.\nuser: Verification has not been done... FYI its not mandatory by supreme court which is above all\nagent: Greetings for the Day! This is with reference to your query regarding Aadhaar based Reverification. As instructed by the Government of India, it is now mandatory to link your mobile number with your Aadhaar. 2/3 Regards, Vicky 3/3\n",
        "user: I will try this... I do recall you guys having a much better app before.. I used to use it.\nagent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI\nuser: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say.\nagent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL\nuser: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off....\nagent: We understand. We've sent you more info on this via DM. Let's continue chatting there \ud83d\ude42 /CH\n",
        "user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks\nagent: Let's work on it! Is it happening on all browsers?\nuser: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola\nagent: Please reset your password and try again.\nuser: thats the problem!!! Why do I have to reset again? ! I know my password!! !\nagent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset.\n",
        "user: So, I think I overheated my #XboxOne I\u2019ve followed all the steps and now I\u2019m clear ventilation, it continues to shut off.\nagent: Hi there! Can you send us a photo of the console and where it is attached to a power source?\nuser: The first picture shows where it previously was\nagent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console.\nuser: Ok, I will! Thanks!\nagent: Let us know how that goes.\nuser: This is what I meant to reply to. Moved to a wall outlet\nagent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further.\n",
        "user: Can't trust I go to your establishment and not ONCE have I been given my full order.. I expect at the very least an apology\nagent: That's unacceptable. Which location does this keep happening at?\nuser: Henrietta and Brockport many times\nagent: Where are those located at?\nuser: Rochester, NY\nagent: Thanks for that. We'll speak with management.\nuser: Will I be compensated for not receiving my food?\nagent: Let's talk. DM us.\n",
        "user: absolutely disguisted with this mouldy in date cheese I bought on Tuesday. Sent my 9 month to nursery with these. P***ed off!\nagent: Oh, sorry Adele! Is your little one okay? Which store did you get these from? Can you please show me a pic of the barcode? Daryl.\nuser: This was the second one he had but wasn\u2019t noticed on the first so we have had a sick baby today. We got it from Barnstaple, Devon\nagent: Thank you, is your child okay? Robbie\nuser: No, he wasn\u2019t.This was the second one he had but wasn\u2019t noticed on the first so we have had a sick baby today. We got it from Barnstaple:\nagent: Sorry Adele, I hope he's o the mend soon. Can you DM your full address and telephone number by clicking the link below. We'd... 1/2 ...like to pass your info to our Executive Office for further investigation. Thanks, Mel. 2/2\n",
        "user: Dear your website is very jacked at the moment. Just thought you might want to know.\nagent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on\nuser: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I\u2019m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.\nagent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP\nuser: Chrome. Browser is up to date.\nagent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP\n",
        "user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help\nagent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun\nuser: Yes I told store manager and he did nothing!\nagent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3\nuser: Thanks\nagent: Have a good day! Corey\n",
        "user: 1st use of your Hot Curl Brush. Melted and bend under heat & a pinch point that's ripped my hair out!! \ud83d\ude31\nagent: Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza.\nuser: Well my hairs been pulled out and my brush is melted, but I'm fine \ud83d\ude44I got it in the Redditch store on the ring road & no, packet in the bin\nagent: Thanks,do you remember when you bought it? Faiza.\nuser: Yes - about 1.5 weeks ago.\nagent: ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2\nuser: I paid by card but spent about \u00a340 in there so not just the 1 item?\nagent: If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie\nuser: Ok - thanks but do I need the packaging as that's binned?\nagent: ...They will be able to advise you further. Thanks, Karen 2/2\nuser: I took it and they said that I needed the packaging and receipt. Really not good service at all\nagent: I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan\n",
        "user: charging \u00a31235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined.\nagent: Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane.\nuser: Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat.\nagent: Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience.\nuser: Phoned and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. Now recorded message saying go on line due to I.T. Outage. Still waiting reply from to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn\u2019t read my letter properly.\nagent: Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards\nuser: The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier\nagent: Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks.\n",
        "user: Rubbish customer service .. one of your staff hang phone on my face \ud83d\ude20\nagent: Oh, no. I am terribly sorry to hear this. Is there something that we can assist you with? If so, please provide the details along with your tracking number (if applicable) along with your contact phone number please. Thank you.  For assistance, please feel free to DM us using the link below. Thank you.\n",
        "user: Item No. 631/8198 - is this discontinued, or when will it be available in London again?\nagent: ive just had a look for you and it doesn't say if or when we will be getting this item back in stock.\nuser: Would your site normally tell me if it is going to be available again? Can you find out?\nagent: it wont tell you on the website im afraid but i have just had a look on the stock check and it doesnt say weather we are going to get it 1/2 back in stock so i would just keep checking on the website.\nuser: So do you log these requests so you/coporate know there is still a demand?\nagent: 1/2 We do not know the date this item is due to come back into stock. The website is the first thing 2/2 updated with our level of stock. We will log that you have asked about the item. - Emily\n",
        "user: my live tv still isn\u2019t working. I\u2019ve tried all the reset stuff. Non-live works fine. When will live tv work again?\nagent: Oh no! We did have a hiccup earlier on Sunday, but this should now be resolved:\nuser: Yes. I talked to customer support last night and today. Still no resolution. They said it may not be resolved for days\nagent: Sorry to hear we weren't able to immediately remedy the issue! We'll share the feedback as we continue to make enhancements.\nuser: Do you have any idea when I will be able to watch live TV again? I do t want to go back to SlingTV.\nagent: Oh no! Are you still running into buffering? If so, please check your speeds meet our reqs here:\nuser: 110.97 download 19.26 upload 24 latency Those are my WiFi speeds. I think they are more than adequate\nagent: Definitely more than adequate! What device are you using to stream? Do you come across any error messages?\nuser: Apple TV, PC running Crome and Firefox, iPhone. None of them work. I have also tried cellular data in addition to my internet service I\u2019ve spent hours on the phone trying everything they could think of. In the end, they said the Live TV was not working in my area On the phone with Hulu support\nagent: We're sorry to hear about the ongoing frustration. Our phone team will be able to provide more insight. We'll share the feedback.\n",
        "user: \nagent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya\nuser: Why a customer was sent with confirmation email saying its done and request is closed ?\nagent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket\nuser: sanket, This is not the response am expecting from a such a big organisation, please get this done.\nagent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket\nuser: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store.\nagent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours.\nuser: After paying the complete bill & activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill.\nagent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya\n",
        "user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly\nagent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible!\nuser: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex.\nagent: We'd like to look into this further. Please pass your order details to us here:\nuser: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting.\nagent: I can confirm that we have received your information! We will review your information as soon as possible!\nuser: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended.\nagent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience:\nuser: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries.\nagent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience.\n",
        "user: I need help paying a bill. The sight to fill out ZIP code isn't working in order to text tech. I have til tomorrow\nagent: Hello, Thank you for reaching out to us. We are able to look into your payment issue. Please send us a DM with your full address for assistance. -AC\nuser: I t I was able to text someone and take care of the matter after 2 hours of frustration. But thank u for returning my text.\nagent: I'm glad to hear you were able to get it resolved. Is there anything I might assist you with at this time? -JW\nuser: I paid it but at Comcast they there were no intentions to pay as promised and I know we called several times to make sure everything is ok I'll have to make sure next time they put it in the pc\nagent: Sounds good. If you have any other questions or concerns feel free to reach out anytime. -VG\nuser: Aight. Peace out\nagent: Have a great day! Please remember we\u2019re always here for you if you need us! \u2013EK\n",
        "user: Not sure if incompetent and/or liars, but WORST CUSTOMER SERVICE EVER. lies lies lies\nagent: Anything we can help with today, Ashton?\nuser: Yes, been lied to over and over again by #Virgin staff over unused train tickets and refund. #Disgraceful\nagent: Can you please explain further?\nuser: Yes (AGAIN!) Was told not to travel due to WC ML disruption and I would receive a full refund, sent tix - no refund. Wrote & complained - nothing, spoke online, was told to I would be contacted in 48-72 hours, again nothing!\nagent: Did you apply through your point of purchase because that is who should issue the refund.\nuser: Well the point of purchase was Virgin Trains website! Followed the procedures told by your call centre (India) to send the tickets to VT (in Edinburgh) to receive refund. Then just ignored!\nagent: Can you please DM us with your booking reference and we'll have a look.\nuser: Sorry, I'm keeping this public. I DM this last time and all I was told to do was go on the website and speak on the live chat on there. Wasted time on there explaining it AGAIN and was told I'd be recontacted - nothing!\nagent: I'm afraid we'd need to ask you some security questions for data protection so we can't do that publicly.\nuser: Okay, fair enough, but I would assume you'll just do exactly the same as your colleagues did last week! *sigh* Wow, your call centre is really good! 03445565650 \"Can't help you at all, phone another number\" Passed round from pillar to post here!\nagent: I'm afraid you will have needed to check within a reasonable amount of time, it is now nearly 2 years since the journey date so nothing can be done for it I'm afraid.\nuser: You are REALLY taking the mickey now! I did as I was asked, and not refunded! Disgusting way to treat your customers!\nagent: I'm afraid there isn't anything we can do I'm afraid as the tickets were not tracked there is no way to find them and a refund is not due.\nuser: Even though I have a copy of the (unused) tickets? I know Virgin like to rip people off by claiming non-receipt therefore I kept hold of a copy of them. Let me find them.\nagent: I'm afraid so, a copy won't suffice.\n",
        "user: your San Antonio baggage agents are kinda terrible. And the text for my delayed flight from Dallas to Detroit pissed me off! This mean I won't get home till about 2 am and I work tomorrow. What is wrong with you that's over a 2 hour delay\nagent: We're so sorry to learn of your frustration this afternoon, Sara. We would be glad to get you a status update on your flight. What are your Flight # and destination?\nuser: Dallas to Detroit 6278- now only 2 hour delay but I know how that works! Your gate agent Jason is great he tried to find anything to get me back earlier and couldn't find anything. Sorta makes up for your baggage agents\nagent: While we encountered unscheduled maintenance on the aircraft, it looks like we're doing everything we can to get Flight #6278 moving to Detroit this evening. Hang in there!\nuser: Thanks! Not super confident in that response about technical issues Hope your aren't charging for drinks on the flight cuz getting on a plan that was delayed 2 hours for unscheduled maintanace kinda makes me nervous.\nagent: Maintenance was on an earlier aircraft today, Sara. That is not the aircraft scheduled to operate your flight.\nuser: Tonight was absolutely not the service I expect, book with and recommend Southwest Airlines for! 2 1/2 hour delay, I want a credit! Absolutely UNACCEPTABLE today.\nagent: We're sorry to hear of your continued frustration, Sara. Please feel free to DM us your confirmation number so we can take a look.\n",
        "user: Hey you have so much data on my listening habits, yet every time I open your app I am bombarded with so much garbage 1/2 I will never click on any of it, so why show it? Surely you can do a better job of customizing what I see....\nagent: Hi Ken! We're sorry if our track recommendations wasn't to your liking. We'll let our relevant folks know about your feedback /DR /DR\nuser: Listen, It's not your recommendation engine that's the problem. It's awesome. 2/2 that I see when I open the app on the browse page. Surely you know that \"This is Pink\", Top Dance Tunes and Deutschrap Royal aren't me Seems you'd make more money for your artists by presenting relevant content everywhere. 3/4 of the content is currently irrelevant to me You have my data, use it to serve me not the corporations that are promoting music I don't care about.\nagent: Thanks for clarifying. It's great to hear your thoughts about this. Don't worry, we'll share the feedback with our team to consider /DR\n",
        "user: migrated from prepaid to postpaid yesterday but due to address verification error, postpaid hasn't started.\nagent: Apologies for the trouble. Request you to visit your nearest my Idea store for further assistance. (1/2) Regards, Darshan.\nuser: It's better VIHAL enterprise Naroda Ahmedabad should take pains to rectify their error. Why should I suffer. Coz of their error\nagent: We do understand your concern,we will take appropriate action towards this,but you please visit once idea store.\nuser: I m sorry I can't!\nagent: We will raise this concern to higher authority be rest assure.\nuser: they promised that executive will visit and carry out aadhar verification process again. please keep following up with them thanks 2/2\nagent: We have raised the concern please wait for sometime it will get resolve.\nuser: Thank you for helping senior citizen. I hope your efforts would bring sure result and postpaid sservice should start asap ! Thanks again\nagent: Please be rest assure,We will surely sort this out for you.\nuser: My idea store's executive was to visit me. Seems they are just giving assurance. No results. Total Dismay and utter dissatisfaction ! #care\nagent: We do understand your concern,Please bear us sometime it will get resolve soon Regards, Amruta\nuser: Please call 9574008368 they are giving me false assurance since 12 noon that their sales executive is visiting me. What is reality. #care\nagent: We request you to wait for sometime,we will get in touch with you.\n",
        "user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst!\nagent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email?\nuser: USPS\nagent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM\nuser: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting\nagent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha...\nuser: I believe it was \"Will\" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty.\nagent: Our sales team will be able to give you the most up to date discounts and packages available at the present time....\n",
        "user: Hi, I do need a favor to correct spelling name.my flight will be on next week. please reply my dm\nagent: Hi, you would need to submit web form and attach passport copy for verification and correction. - Ed\nuser: i had been sending but not respon.can u help me via twitt?\nagent: Hi There, may we have the screenshot of the passport copy for verification. Thank you. -Prabu\nuser: temen saya baru membuat paspor hari selasa kemarin dan saat pembuatan itu sesuai dgn akte kelahiran dan ktp. bisakan corect tanpa paspor? pakai identitas lain saja bisa?\nagent: Maaf Anindya, document passport diperlukan untuk pengesahan kerana flight anda adalah international. Thanks. -Jimy\nuser: oke kalo gitu pas paspor keluar aja ya. terimakasih\nagent: Kindly DM us with the passport copy so we would be able to verify and correct accordingly. Thanks - Ed\nuser: udah aku kirim di dm, tlg respon nya yaaa\nagent: Sudah di balas ke DM kamu ya Anindya . :D -Amie\n",
        "user: Gud day I noticed another fucking #200 deductions on my sim recently Please what's going on? O. A\nagent: Good evening, may we have affected number for clarification. Thank you.SO\nuser: Good morning I'm still waiting for the rectification\nagent: Hello Olawale, Kindly provide your phone number for checks Thank you for your patience. UO.\nuser: How many times will I provide my phone number! 08153628600 This is the third time I'm providing my phone number Help me rectify it now\nagent: We apologize, The complaint has been escalated. Please send STOP to 2442 and DEREG to 7728. Thank you for your patience. UO\nuser: Kindly reverse my credit Or else????? I #angry \ud83d\ude21\nagent: Hello Olawale, kindly be patient a refund is being processed for the deductions. Thank you. TT\nuser: I've been waiting for the past 3 days for the credit to be refunded buh nothing is done till now Why? All this things are uncalled for now My phone number is 08153628600 It's #200 and I've been messaged that it's fix buh my credit need to be refunded pls Or Else #angry \ud83d\ude21\nagent: We apologize for the inconvenience, our engineers are working on the issue. Thank you. UO.\n",
        "user: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising.\nagent: Hi. We are in the middle of huge \u00a37.5bn investment with new trains due soon. It\u2019s important to tell this story to as many people as possible\nuser: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.\nagent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis\nuser: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.\nagent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.\nuser: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.\nagent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.\nuser: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.\nagent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.\nuser: No Phil, am going to get the bus instead app works flawlessly.\nagent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.\n",
        "user: why can't i listen to all songs, in a playlist folder, on mobile anymore?\nagent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF\nuser: No it doesn't unfortunately, happened sometime after a recent update on Android\nagent: Got it. Best thing to try here is a reinstall. Just follow the steps at\nuser: Also didn't help :/\nagent: We hear you. Does the issue happen on any other devices? Keep us posted /TF\nuser: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed\nagent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF\n",
        "user: LJS7WKWR2J I bought Data at 999 instead of 99...advise if what is over n above is refundable\nagent: Seems you have used part of the data bundles. For reversal to be successful, the balance should be as purchased on M-Pesa.\nuser: 99/- of data is what I used as that is the option I picked on the menu but what I gave to you was 999/- there's a difference of 900/- Just checked my data bal.... It's OK.....\nagent: Hi Iddah,we are only able to reverse the full amount of data bundles bought wrongly,ensure your data bundle .... ...balance is 3072 MBS,then alert us we reverse.\n",
        "user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! !\nagent: Hey there. We have seen your DM and have replied. Looking forward to helping you out.\nuser: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! !\nagent: Hi! I've responded to your DM, and thanks for your patience.\nuser: Well, I\u2019ve replied to ur DM! I wish I don\u2019t have to wait for another 7 hours for someone to reply to me! !\nagent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again.\n",
        "user: could you let me know if you expect the lol surprise big surprise: 725/4811 to be back in stock? if so, when?\nagent: HIya, we are having some more stock of these coming back in around the beginning of November, as of yet there are no dates for this - Lara\nuser: Thanks! Hi guys, any update on this?\nagent: Hi, Is this regarding the Luvabella doll? - Kelly\nuser: lol big surprise and luvabella.......my kids have big demands \ud83d\ude09\nagent: HI there we are due to receive further stock towards the end of November - Sheree\nuser: of both LOL Big Surprise and Luvabella?\nagent: Hi, yes both are currently out of stock due to such high demand, we are due more stock on both items very soon - Imanni\n",
        "user: Is there a reason why an update has almost destroyed my computer?\nagent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7.\nuser: It\u2019s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop\nagent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor.  2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available.  2/2\nuser: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them.\nagent: this case temporarily archived.  2/2 You\u2019re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2\n",
        "user: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-)\nagent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on?\nuser: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now.\nagent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :)\nuser: Great. Thanks we will:-) We have boarded the train!\nagent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please?\nuser: Coach A seats 17 & 18. Thanks\nagent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back\n",
        "user: Call dialer +918888282908, has tried my number multiple times but call was never connected. #poorservices #worstnetwork Proof for reference.\nagent: Sorry for trouble caused to you, we want to inform you that there was some temporary issue was going now it has been resolved. Request you to observe for some time.\nuser: I am talking about call happened today morning. I don't understand why are you talking about past?? ? If I am facing issues today, i should complain. You should be happy that somebody is helping you to improve yourself.\nagent: We would like to inform you that call connectivity concern has been discussed & addressed. Regards,Pradnya\nuser: Discussed with whom ? If its addressed, why am i receiving complains from caller? Please advice.\nagent: Dear Hiren, As checked complaint was raised regarding network issue but as it was only a temporary issue it has been resolved,please let us know the concern you facing know so that we can assist you further.\nuser: Dear Ma'm. My concern is regarding call connectivity. Many a times, people calling me gets message that either phone is switched off or not reachable. But i am always ON and in network. Feel free to call, if you need more details.\nagent: Sorry but it was some temporary issue, please observe the network for 7 days and if still the issue continues write us back. we understand your concern is addressed. Regards Prashant\n",
        "user: my fios ONT box has red \u2018fail\u2019 and \u2018vid\u2019 lights on. Battery power is fine. Unplugged red and black wires and didn\u2019t help.\nagent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power?\nuser: Yes I did\nagent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.\nuser: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don\u2019t see that button\nagent: Can you check on the power supply for a reset button.\nuser: Would that button be on the router? ONT box inside the house, or battery backup outside the house?\nagent: It would be on the power supply for the battery backup unit on the inside of the house.\n",
        "user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update\nagent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks!  2/2\nuser: Yeh but it was fine when I turned it off last night and Microsoft had to force an update\nagent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options.\nuser: Oh still hate ms anyway nice 1 geezer\nagent: Please do not worry. Just contact our phone support team and they should be able to help you.\n",
        "user: Please sort your shit out! FML\nagent: Thanks for reaching out! This guide: can help you troubleshoot; can you try those steps & let us know?\nuser: Its not my internet and i have checked my Down, Up and ping already! :/ I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/\nagent: To clarify, did you get a chance to run through each page in that guide using the \u2714\ufe0f\ufe0f and \u274c buttons?\nuser: Yes i did!\nagent: Got it. Can you share your GT and a pic of your console OS currently: ?\nuser: Gt: haz227\nagent: Thanks for that info. Let's have you try a factory reset, to get it to redownload 1  the latest system update: On step 7 select: Reset and keep my games & apps. 2\nuser: Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly!\nagent: Is this after the factory reset?\nuser: Yes!\nagent: Alrighty, in this case, we will need a picture of your network stats: Settings>Network>Network Settings>Detailed 1  Network Statistics and your NAT setting on the console. Can you DM that to us? 2\n",
        "user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's!\nagent: We always want to provide the best service! We hope the service improves for your next visit :)\nuser: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x\nagent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time!\nuser: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so \ud83d\ude01)\nagent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :)\nuser: Well that's why I ALWAYS go to M&S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card)\nagent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store.\nuser: Awww I know, we all have off days, thank you so much for your time. We are ready...\nagent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture!\n",
        "user: product undeliver n said customer refused to receive the product and now processing for refund.i order when sell start for one plus 5t.no one contact for delivery I was waiting but received that msg.disppointed from Amazon.order i407-6768178-8573154\nagent: That's unusual! Apologies. Please report this to our support team here: and we will take corrective actions. Also, Please don\u2019t provide your order details as we consider them to be personal info. Our Twitter page is visible to public.\nuser: It's really felling bed ,after waiting so long n ordered placed at the time of launch where it took time to place order n finally this is happening.very disappointed from amazon.n they are saying I am deny to receive the order where no one call. Your package with OnePlus 5T (Midnight Black 8GB RAM + 128GB memory) was refused at the time of delivery. If you have not refused the package, please contact Amazon. This msg I received.without any call without attempting delivery how can u say this.\nagent: We'll not be able to view your order details on social platform, Pankaj. Please reach out to us from the link provided earlier and we'll check this.\nuser: No update weather product get cancelled or it will get deliver.its always taking time to get in touch with customer care.its to frustrating.\nagent: As informed earlier, we cannot access your account/order details from social media. Also, I'm sorry to know you aren't able to connect to our support team. Please try arranging a call from us here:\nuser: I seen new product dispatch and suddenly it got cancelled and refunded process.trying to contact customer care but no luck.ordered again with extra charge to get it next day delivery again it's showing delay.why you are charging if not able to deliver on time.\nagent: Apologies for the experience you had with this order. Please share your details here: and we'll contact you soon.\u200b\n",
        "user: When make a playlist for you. Is there anyway to save it. Or just save individual?\nagent: Hey Danni! You just need to follow the playlist so you don't miss out. You can also add all the songs to a new playlist \ud83d\ude42 /NG\nuser: Sorry. It's not a playlist so no follow option. It's a daily mix xx\nagent: 1: Got it. You can also add the songs from your Daily Mixes to a playlist. If you're using the desktop app, just head to... 2: Daily Mix > click on the three dots > Add to Playlist. Any other questions, let us know /NG\nuser: Thanks babe. Kind of answers. Not on a computer so won't be able to do it x\nagent: Hmm. What device, operating system, and Spotify version are you using? We'll see what we can suggest /NG\nuser: My Samsung phone.\nagent: 1: We're afraid the option we've mentioned above is not available on your Android device right now. Not to worry, you can always add... /NG 2: the tracks you enjoy to a playlist. Here's how: /NG\nuser: Thank you xxx\nagent: You're welcome! Were... \ud83d\udc9a /NG\n",
        "user: I\u2019m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! !\nagent: Can you tell us little more about what's going on David? We're here to help anyway we can.\nuser: You can call me to much to type. 8132441419\nagent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible?\nuser: I\u2019ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I\u2019m reaching out to #KevinTaweel\nagent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email?\nuser: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media.\nagent: We will be in contact shortly.\nuser: We will see Been a hour\nagent: Typically, it can take 24 hours for a response.\nuser: That\u2019s your idea of shortly !! ! This is why I\u2019m going to every social media site and telling everyone about my experience!#KevinTaweel\nagent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience.\n",
        "user: hi there. Are trains still cancelled this morning from London Euston to Manchester Piccadilly ?\nagent: Yes\nuser: Thanks. Are tickets valid on alternative routes ?\nagent: We currently have ticket acceptance with and so you can travel with these operators using your ticket\nuser: What about on chiltern trains & cross country trains ?\nagent: We do have acceptance with Chiltern but not Cross Country\nuser: Why not with cross country ? ?\nagent: Due to their shorter trains out in service today already being at full capacity\n",
        "user: Hi. Please could I have an email address for complaints. Thanks.\nagent: You can learn about filing reports for Code of Conduct violations here .\nuser: Please can I have the address to complain about a product. Thanks.\nagent: Hiya! We'd be happy to help with any support questions you have. What seems to be the trouble that you are experiencing?\nuser: Problems with the elite controller. left thumbstick is loose and moves in and out. Already been replaced once. It\u2019s not a \u201cpremium\u201d product It\u2019s pretty much unusable. I\u2019ve seen loads of similar cases online. Expected a lot better for the high price.\nagent: We're sorry to hear about your controller! If you would like to leave feedback, you can do so here 1/3  However, if you would like to discuss your replacement options for your controller, 2/3  then let's have you reach out to the chat team here: 3/3\n",
        "user: is there no trains running to Guildford this morning? First one at 12 today and takes nearly 2 hours? !\nagent: Hi Claire. Can you confirm where you are travelling from please? Natalie\nuser: Reading-Guildford\nagent: Thank you. There are scheduled engineering works in place so replacement bus services are running between Reading and Wokingham. You can then catch a train from Wokingham to Guildford. Natalie\nuser: Thanks anyway I can find out times for the bus?\nagent: Yes - please check:\nuser: Unfortunately Natalie whenever I go to find bus times it comes up with this message... It shows me other days fine just not today?\nagent: That's odd - it's showing me the same error when I use a mobile but it's working fine on a desktop. Sorry about this. I'll get this reported. Around what time were you looking to travel please? Natalie\nuser: ASAP\nagent: Next bus leaves Reading at 0855. Change for the 0936 train at Wokingham. Natalie Here's the next service. Natalie\n",
        "user: submitted a claim on the 19/09 and was told I'd get a response within 20 days. Silence ever since. When will I hear from you?\nagent: Hi Esther. We aim to respond within 20 days but it's taking longer right now due to our backlog. Sorry about this. We'll contact you ASAP.\nuser: I was told that it was up to 20 days because of the backlog so which is correct as I'm getting conflicting information.\nagent: That was our aim but it's taking longer for some cases at the moment. You're welcome to discuss your case with an advisor sooner by calling.\nuser: When were you going to inform customers of this? If the 20 days has changed what can I now expect, an extra 2 days, weeks, months? ?? ?\nagent: I will pass on your feedback on this. At the moment our Customer Support team are focusing on processing claims so we can complete and reply\nuser: So back to my original question - when can I expect a response? 'As soon as possible' isn't an acceptable time frame.\nagent: I'd like to give you a time frame but I can't I'm afraid. We've received your case & we will contact you as soon as we can. Apologies again.\n",
        "user: please stop blocking what I try to read with stupid spin game crap. Thanx\nagent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL\nuser: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen\nagent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW\nuser: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it\u2019s not there\nagent: Are you using the Facebook app or using mobile browser? -KW\nuser: App\nagent: When you click on the pop up, is it redirecting you to a site? -KA\nuser: Obviously I\u2019m not clicking on it, I\u2019m trying to get rid of it.\nagent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA\n",
        "user: CC App (even if I tried to kill it) just went through and removed EVERY add-on/extension I had, one at a time for 30 minutes, and now they're all removed. Just says \"You removed ___\" Any ideas?? Very bizarre, and annoying notification pings.\nagent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available.  Hi, I've not seen that issue. Check this doc and see if it assists you: If not, let us know and I'll escalate your case. Thx,\nuser: Yeah that doesn't help me. It's IN the CC app \"Activity stream\" where there's a massive list of \"You removed the ____ addon\" over and over when I never told it to do any such thing.\nagent: I have looped in the expert who will respond ASAP back in office on Monday. Please excuse the delay due to the weekend. You may contact us at\nuser: It's doing it again. Just going through and wiping all of my premiere add-ons and spamming me notifications about it\nagent: Thanks for the heads up- we're looping the expert back into this conversation. Thanks!  Hi EposVox, odd problem. I also think you need 1-1 troubleshooting. Have you filed a case yet with our video agents? Let us know what happens. Thx,\nuser: Where can I do that?\nagent: Hey sorry about that. Very weird. Can you work 1-1 with the agents here? Ask for the video queue & explain your case. If they can't help, let us know. Hope we can get you up and running again ASAP. Thx,\n",
        "user: wait... you charge for latest episodes on demand now? Are you f'n kidding me?\nagent: You can go to the network app and download the app and watch it for free.\nuser: No, I mean on your own boxes. 2 dollars to watch the latest episode of Bull via on demand?\nagent: The broadcasters, i.e. Fox, CBS determine the pricing as well as when the shows show up on demand.  You can try the provider\u2019s app and website with your Verizon ID to see if additional shows are available.\nuser: So youre saying that paying for your television service is a waste of money and i should go direct to CBS and Fox to watch TV shows?\nagent: Let us know if you have any additional questions or concerns about the on demand.\n",
        "user: why isnt Verizon Live Chat working in app?\nagent: We can help you here. What issue are you having with your service?\nuser: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down?\nagent: Which app are you using?\nuser: My Fios App\nagent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it?\nuser: I will try that, but so you know been trying for an hr and Chat Live wont connect\nagent: We can also chat with you here. What has you trying to reach out through the app?\nuser: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day!\nagent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need.\n",
        "user: quick question: how can I change the language in which the emails are sent please? My parents don't speak English and I can't find how to set the language to French.\nagent: Hi there. Sorry for the late reply. Can you tell us what you need help with?\nuser: How can I make sure the e-mails they receive regarding their booking are in French rather than in English? Is there a way to change the default language?\nagent: Hi there. Have the passengers booked via the French version of our website. If so, then their emails will be in French.\nuser: They went through a intermediate site so they didn't have control over this. No way to change it, then?\nagent: Hi there, we can resend emails in a different language, but we're unable to change the language settings on the booking. If they get in touch, we'll be able to send the email they require.\nuser: Ok, thanks :-) they leave today, it was for the return but I'll help them if they need it. I'll know for next time :-)\nagent: No problem, let us know. Thanks for getting in touch.\n",
        "user: #azTechHelp do Verizon CDN endpoints cache files differently in different locations? I get Hits in EU and misses on AU edges\nagent: We found some documentation that might help with this: Let us know if this has been useful.\nuser: Sorry, the mentioned options no longer seem to be available (or visible)\nagent: Are you receiving an error message or are the above options unavailable?\nuser: Unavailable . Configure button no longer exists. I've been using the Large Objects management page for CDN settings\nagent: This document may help: Please keep us posted.\nuser: Nope. Not getting 404s -have 200s but cache misses for files previously downloaded. In EU I get cache hits; in AU: 0 hits; same config\nagent: Could you post this on and send us the link? We'll have an engineer take a look.\nuser: Will do, thanks done: thanks!\nagent: Thank you. An engineer will be in touch as soon as possible.\nuser: Same thing happening on a US edge. 0 cache hits.\nagent: We recommend updating your forum post with this information.\n",
        "user: good evening. This evening I have found a snail shell in my garden peas\nagent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie\nuser: \nagent: Thanks Marcella. Can I also ask which store you bought it from? Corey\nuser: Balderton\nagent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie\nuser: Hi. I don't have a nectar card I'm afraid\nagent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey\n",
        "user: My Amazon primevideo account isn't working abroad! Can you do something about it?\nagent: Sorry to know about that. Do not worry, we'll assist you with it.  1/2 Please connect with us here :\nuser: Not helpful!\nagent: Do you see any error while trying to connect with our support team?\nuser: Yes! And since I'm abroad, I can't give my india number to call me\nagent: Kindly connect with our support team via chat/email from the link provided to you earlier and we'll look into this.\nuser: prime refund me full subscription fee\ud83d\ude21 why the hell u don't show me telugu movies?app is full of useless films\nagent: May we know from which place are you trying to access your Prime video account?\nuser: I came to Europe for a trip and couldn't access my account\nagent: Prime video content availability is geo-location specific. Please click here: for more info.\n",
        "user: what's going on with the Xbox one x pre orders,had no confirmation about my dispatch\nagent: Hi there, this item will be dispatched and delivered on release tomorrow. This will be delivered tracked by UK Mail. - David\nuser: When will I get confirmation of dispatch?\nagent: You should get an automatic notification once it has been dispatched. - David\nuser: Sorry any idea when?\nagent: I do not have an exact time I'm afraid. The item should be delivered on release tomorrow. - David\nuser: Thanks Ppl have been told they might not get them 2moz,Is this true?\nagent: Please dm us your order details - Sheree\n",
        "user: hello can you help I can't seem to find Bisto original gravy powder in any of my local stores gave you stopped selling it?\nagent: Hi Helen, can you dm us your postcode and we can check your local stores for the product? Thanks - Jay\nuser: Thank you I have sent you a message\nagent: Hi Helen, I have checked the stores local to yourself and can see that there is a large quantity of stock in both the Haydock Vicarage Road Express and the St Helens Extra store. Ty - Darren\nuser: Hi thanks you however we went both stores at weekend and non of them had any of shelves\nagent: Hi Helen, I am sorry to hear you had a wasted trip. Is it this one you are enquiring about? Here's a link. I see 7 at the Haydock Vicaridge Express as this is the only one stocked at this store. 1/2 I have also checked for your item at the St Helens Extra and I have found that all Gravy powder is plentiful at this store. I hope this helps, Ty, Andy 2/2\nuser: Hello no this is not the product I'm after it's Gusto original Gravy Powder it's comes in a brown box\nagent: Hi Helen, I've checked all current and previous listings,I cannot see this item being sold by us. Are you sure this is not the brand? It used to come in brown boxes but is now in round tins. Thanks - David\nuser: Hello I'm positive it's Gusto Gravy Powder for beef&pork in a brown box\nagent: Hi Helen, I've just looked for it on a search engine and can't find any mention of Gusto gravy powder I'm sorry. If you manage to find a link to the product please send it to us so I can investigate. Thanks - Dafydd\nuser: Sorry it's BISTO GRAVY POWDER didn't check my auto correct on phone lol\nagent: Hi Helen, St Helens Extra has it on aisle 20. Fresh delivery tomorrow night, so you should have no problems getting some. Thanks - Ian\n",
        "user: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount \ud83d\ude26\ud83d\ude29\nagent: Oh no, which items were they, Portia and do you have a copy of your receipt?\nuser: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on \ud83d\ude22\nagent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter?\nuser: Food on the move\nagent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us?\nuser: \ud83d\ude22 Please can the store take the promotional sticker off these items then? As all of them definitely had it!\nagent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3\n",
        "user: 935 Ncl to London delayed so London to Chicago will have left by the time I get there\nagent: Hi Neil. I'm sorry your flight has been delayed this morning due to the fog in the London area. Our colleagues at London Heathrow will 1/2 be able to look at the rebooking options when you arrive there. I'm sorry we can't reroute you via Amsterdam or Dublin.  2/2\nuser: I\u2019d love to talk to your colleagues at Heathrow been queuing for 3 hours so far to do it The queue to rebook is more than 3 and half hours long where\u2019s your customer care ?\nagent: We appreciate how frustrating it is waiting around, Neil. 1/2 The staff at the desks are doing their best to get all passengers rebooked as quickly as possible.  2/2\n",
        "user: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can\u2019t load the ticket \u00a382 out of pocket and no tickets on my smart card... how do I get my money back? ?\nagent: Hi Andrew, have you tried all Smart Card readers at this station?\nuser: Gate, platform (couldn\u2019t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect\nagent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist\nuser: If I fail to collect, is my money refunded? What time are the team available until?\nagent: They are open until 22:00 this evening\n",
        "user: Why is Norton blocking Bitcomet? What is so harmful in the new updates? Why is Norton blocking Bitcomet site?\nagent: Hi Manash! May I have the website URL/link you're trying to visit? We'll check this for you. -Prasanna\nuser: \nagent: Thank you! Are you seeing any error message when you try to visit this website? Could you please send us a screenshot of the same? -Prasanna\nuser: Yes also I cam't even download the latest version 1.47 ....Detected by Norton Security as a virus Here is message shown shown Norton Toolbar......... Cntd. Dangerous Web Page Blocked You attempted to access: is a known dangerous web page.\nagent: It looks like Norton suspected something on this website. If you're a site owner you can submit your (1/2) website for further analysis: Hi! Did you get a chance to submit your website for further analysis? Let us know if you need any help. -Prasanna\n",
        "user: your last upgrade kills my battery. Any fix for this?\nagent: We'd like to work with you. May we ask which iPhone you're using and current iOS version you're on? Thanks in advance.\nuser: iPhone 6 (partners 7+ same issue) last upgrade, 11.1 Sorry, 11.03, not 11.1.\nagent: Thanks! How long does the battery last from a full charge?\nuser: Before upgrade I\u2019d last the whole day unless I\ufe0f had crazy use. Now? 5ish hours And there is that obnoxious spelling auto correct\nagent: Take a look at this article with tips on how to maximize battery life. Let us know how it goes after:\nuser: Thanks but I\ufe0f pretty much do all that already. It\u2019s entirely due to last upgrade. This tweet convo moved me from 70 to 15% alone.\nagent: Let's go ahead and move to DM to take a closer look at this together. Send us a message using the link below:\n",
        "user: and at the end of waiting in line twice your people can't even give consistent information\nagent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR\nuser: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information?\nagent: We would like to help. What was the wrong information you were provided with? - WR\nuser: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs\nagent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB\n",
        "user: the song \u201cHello\u201d on the SEVENTEEN album Teen,Age isn\u2019t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song.\nagent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track > Share > URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots > Share > Copy Link. We'll take a look behind the scenes /MC\nuser: It\u2019s avalible on my laptop but not on mobile\nagent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC\nuser: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D\nagent: Woohoo! This calls for a\n",
        "user: Guys.....this is it...don't have any more patience.... you just suck.....you have no apathy towards a customer and his problem,\nagent: Sorry for the trouble caused. We request you to please share your Idea number with alternate contact number, and elaborate your exact concern so that we can help you in the issue.\nuser: My number 9848014422 Alternate number: 9704233700 Appreciate your response, waiting for a solution asap Unable to elaborate due to character limit....have sent a detailed email seperately\nagent: Sorry for the the trouble caused. As checked your request is still under process. You will get an update shortly.\nuser: Now my service has been temporarily disconnected, now I can't even take incoming calls,thanks to Idea, you guys are unbelievable...... I am porting out from Idea and so will be my family and all my employees..\nagent: Sorry for the trouble caused. Please contact your previous operator for further assistance as your number has been deactivated by them. Regards, Pradnya\nuser: No...that's not correct, I have taken a confirmation from Airtel regarding this and they haven't deactivated. Tired of this seriously, haven't got a consistent response from Idea so far..each and every gives a different response... Airtel has confirmed that there is no balance on the number..... You have no idea how frustrating this is Pradnya, I know what I should do ....just confirm that Idea is inefficient on resolving customer issues\nagent: As checked your services are temporarily disconnected because you had some outstanding to clear for previous operator. If paid, please visit nearest Idea store ( along with receipt for further activation. Regards, Pradnya\nuser: Pradnya....don't respond just for the sake of it, without checking properly..... I was asked to send an email to idea with the payment details which I did.....thank you for your reply which is no way useful for me\nagent: We understand your will get a resolution soon,so please bear with us for some time.Regards,Pritam\n",
        "user: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number\nagent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip.\nuser: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment\nagent: Sorry but we are unable to give you assurance that you will get the same number or not.\nuser: Then who will give assurance I want to call..Give me the number Customer care\nagent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance.\n",
        "user: Just got home from our shop and found this in our apples \ud83e\udd26\u200d\u2642\ufe0f #badapple\nagent: Hi Kevin, thanks for getting in touch, please could you elaborate on what was found in your apples? I am unable to see anything. TY- Hannah.\nuser: What was found was a rotten Apple. Couldn't really get a better picture as it was leaking every where \ud83d\ude02\nagent: I'll also need products bar code and date are along with them previous details, so I can get this issue logged here internally. 2/3 Hi there Kevin, so sorry to see that you have a bad apple. Can you DM me your full name & address, the store and purchase price.1/3 With your permission I would be able to pass this back onto our supplier too. Thanks, James. 3/3\nuser: Should be with you now. Many thanks\nagent: I have responded to your DM Kevin. TY - Jayne\n",
        "user: hello can you please tell me whether I can use this pass for Warrington to euston train on Saturday?\nagent: Hi, we do not run from Warrington and they are only valid to use on London Midland services.\nuser: Would lime st to London Euston be best bet? I struggled to find details for your service online, do you have a list of stations?\nagent: you can go from Lime St. There will be a change at Crewe or Stafford or you can go via Birmingham New St as long as it's with us!\nuser: Thanks for the help? Do we need to purchase tickets or can we just get on train and show our passes to conductor?\nagent: if they're our scratchcards just scratch of the number and month that relate to the date of travel and that is then your ticket\nuser: Ok yes they are scratch cards. So we can get straight on train then?\nagent: yes, no need to book or buy anything else, just show them to platform & on board staff as you go\n",
        "user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea?\nagent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how:\nuser: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me?\nagent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset.\nuser: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously.\nagent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone:\n",
        "user: Cuando agrego m\u00fasica en mi biblioteca/playlist de Apple Music estas no se guardan. Qu\u00e9 pasa ah\u00ed? Es muy molesto.\nagent: We offer support via Twitter in English. Get help in Spanish here: or join\nuser: I can\u2019t add music to my playlists/library using Apple Music. It doesn\u2019t save any music and it\u2019s very annoying. I have latest iOS.\nagent: Did this issue begin today? Do you receive any type of error message when trying to add songs?\nuser: I noticed it on September 24th. I don\u2019t receive any message.\nagent: Can you tell us what you see if clicking the + symbol next to a song in Apple Music? Do you use Apple Music on any other devices, and if so, do you have this issue on them? Is iCloud Music Library enabled at Settings > Music?\nuser: It says \u201cadded to library\u201d also \u201cadded to playlist\u201d but it doesn\u2019t add any song. Of course they are not in \u201cadded recently\u201d. Help.\nagent: If you open Apple Music, go to the Library page and choose \"Songs\" at the top, are the songs you're adding appearing there? Do you use Apple Music on any other device? Meet us in DM to continue.\n",
        "user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :(\nagent: Our apology! Please DM with your email address so we can look into this. Thank you.\nuser: __email__\nagent: We're not showing an order with this email address. Can you please DM us with the store details and your order number?\nuser: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don\u2019t have order number!\nagent: Please email your order details to __email__, for further assistance. Thank you.\nuser: Here is the order number \ud83d\udc46\ud83c\udffb\nagent: We've forwarded your concerns to our contact for Qatar, Radwa.\n",
        "user: #celtics #NBAonTNT anone else having crap streaming quality with #xfinity and the game...\nagent: I can look into your streaming issues. Please DM me so I can help. -GR\nuser: every 5 minutes a 30 second pause then it comes back all pixelated until a commercial which is crisp...\nagent: Is this on a phone, tablet or laptop? -GR\nuser: laptop..commercials are CRISP and no issues...then goes to TNT games and then pixelated...can watch a CNN Stream at same time...crisp... seems like a TNT feed issue now it is hiccuping every 30 seconds...the stream sucks\nagent: Has this happened before with any channel? -GR\nuser: Hard to say..streamign has been pretty rock solid...this is not good though.\nagent: I agree this seems to be a TNT quality issue, I will be sure to pass this along to the correct team. -GR\n",
        "user: Dear need a direct flight from #BDL to #PITT #SteelerNation\nagent: We may not have a direct flight but we can get you there. Check out our website:\nuser: Yes I know I travel here all the time but nice if you had a direct flight !\nagent: We're always reevaluating our routes, and truly appreciate your feedback!\nuser: My please feel free to add a few points to my account ! \ud83d\ude0a\nagent: You totally deserve the upgrade so please sit back and enjoy the flight back home!\nuser: Thank you but I am heading to Pitt for the game \ud83d\ude0a\nagent: Enjoy it! Have a great evening.\n",
        "user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with\nagent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC\nuser: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version.\nagent: Got it. Can you try to see if logging out > restarting your devices > logging back in to your account makes a difference? /DV\nuser: Tried rebooting as well as logging out and back in, still no difference.\nagent: Best thing to try here is a reinstall. Just follow the steps at /RH\nuser: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. \ud83d\ude1e\nagent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH\n",
        "user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first\nagent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages?\nuser: Im currenly playing on ps4 No No error message\nagent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you.\nuser: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone)\nagent: Can you provide me with your gamertag? Thanks.\nuser: raziqeriqgary886\nagent: Please clear your systems cache. Refer here for more info:\nuser: Ok thanks\nagent: Let me know if you still come across this issue. If so, I'll send your case up for further review.\n",
        "user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN\u2019T WORKING WITHOUT THE INTERNET.\nagent: Hello Austin, Are you able to locate your battery back up unit?\nuser: Yes\nagent: What lights are currently on it?\nuser: I just did a power reset to it and it looks like that took care of it (for now). Thank you!\nagent: No problem. Have a Great night!\nuser: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here\u2019s what the box looks like.\nagent: After the reset are you getting any red lights on your router?\nuser: No, all green. Before I did the reset, the internet light was flashing amber though.\nagent: Please try your network again.\nuser: It worked for a little bit and now it\u2019s down again. It keeps going in and out. Every 30 minutes or so it\u2019s on, then shuts down.\nagent: Thanks for confirming. Did the internet turn amber again?\n",
        "user: Why are always delayed #nightmare\nagent: Hi Emma, which service are you booked to travel on please?\nuser: 18:20 Warrington Bank Quay to London Euston.\nagent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here:\nuser: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though\nagent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way\nuser: Please can you reply to my direct message i need your help thanks\nagent: Hi Emma, a member of the team will get back to you asap\n",
        "user: I hope you are planning to hold flight to LGA for a bunch of us stuck on DC tarmac in aa5573 \u201cNo gate\u201d\nagent: You still have a shot of making the flight. It just got delayed for 10 mins but you'll need to hurry and get there ASAP!\nuser: Hoping they wait. A whole bunch of us. Just got to gate now\nagent: We've got our #wingscrossed for you.\nuser: I hope AA really steps up if this gets hosed up. I\u2019m standing next to 5 other people waiting for the shuttle to get to the gate for the same LGA flight\nagent: Our team is aware you're on your way. Although we can't make any promises, they'll do all they can to assist. We see you made it! Time to sit back relax and our crew will take great care of you.\n",
        "user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then\nagent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.\nuser: After 8am tomorrow thanks\nagent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.\nuser: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks\nagent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh\nuser: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful\nagent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh\n",
        "user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account\nagent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY\nuser: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled\nagent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY\nuser: But can I put my account number in so my payment can still comes out\nagent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY\nuser: Hi I signed in with Facebook Can you help me\nagent: Hey! We just responded to your DM. We'll keep helping out there \ud83d\ude42 /TY\n",
        "user: Sence OTR update my #GalaxyNote8 won't work with even on HELP!\nagent: Hi! Does it happen with other apps? -GB.\nuser: No sir! Only Twitter! Please help me!\nagent: Please, clear the Cache and Data and try again. -GB.\nuser: Ok.\nagent: Do you still have issues with the app? -GB.\nuser: Yes! Still won't work! Funny thing is it won't even work on Chrome or Samsung internet! Sorry to so long to respond I have to wait till my wife gets home to use her tablet cuz her Note 8 ain't working either on Twitter sense the update!\nagent: That's Ok. Since the issue started after the update, the app might not be updated. Please, uninstall the App. and download it again. -GB.\n",
        "user: I want to call up and get xfinity but my verizon phone isn't working.\nagent: Is this your Mobile or Residential phone?\nuser: residential Residential\nagent: Thank you, was the phone service interrupted/suspended?\nuser: I KNOW THAT I DON'T HAVE A DIAL TONE AND CAN'T CALL OUT OR RECEIVE CALLS. I know that the bill is paid every month.\nagent: Tom, Please send us a DM so we can access your account.\n",
        "user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!\nagent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.\nuser: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted ,\nagent: Anne sorry for that, we are on it and will give feedback Asap.\nuser: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.\nagent: You are welcome and have a good afternoon Ann.\nuser: the issue has been resolved. Thanks to James who was as good as his word.\nagent: We appreciate your patience. Have a good one.\n",
        "user: How long should one stand at gate desk w/suitcase & briefcase before 1 of 4 uniformed staff greets them?\nagent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience.\nuser: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn\u2019t there. I finally had to ask \u201cis someone able to help me\u201d?\nagent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board.\nuser: I appreciate the pep talk, but do you know where I was flying to?\nagent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.\n",
        "user: cutting menus in restaurant by at least 2/3 no ham,egg,chips etc, big mistake!\nagent: Hi Kate, can you send some more information via the link? What store were you in? Dan\nuser: I was in Northfleet. I had to walkout as there was no gluten free option, no baked potatoes left.\nagent: Thanks Kate. Could you confirm when you visited the cafe? I'd like to ensure this is logged accurately for the Cafe Manager to review. Sam.\nuser: It was 1pm Friday. I spoke to the girl on the till & ordered but she said there were no baked pots so walked out. On Facebook someone mentioned there were no baked potatoes Thursday either. That\u2019s half of your menu now.\nagent: Really sorry Kate, I'll get this logged with the store manager for internal review. If you DM your Nectar card number using the below...1/2 ...link I'll add some points as a goodwill gesture to apologise for the inconvenience. Steven 2/2\n",
        "user: any help for an alarm that goes off every day on Watch 3 but isn\u2019t listed in the alarms? ?\nagent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.\nuser: I have opened up alarms and there are none listed. I have asked Siri to clear all alarms and she says there are none. I have tried to set an alarm exactly the same and then delete it and that doesn\u2019t work. This only started when I Switched to watch 3 from 1\nagent: Okay, thanks. Those are great steps. Let's try restarting both devices to test.\nuser: Both? I don\u2019t have the watch 1 anymore. I will restart my new watch I restarted the watch. The alarm still doesn\u2019t show and I won\u2019t know if it is gone until 7pm tomorrow\nagent: Thank you for getting back to us. Our apologies for not being more clear. By both devices, we meant the phone and watch.\nuser: Ok. I have restarted them both now\nagent: Great! Please DM us with the results of the restart.\n",
        "user: having a strange problem with Apple Watch since last update please help! \ud83d\ude29\nagent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch?\nuser: I can\u2019t see people\u2019s texts who don\u2019t own Apple products. Like, the watch shows when they text me but I can\u2019t open the message app to read it And when I added a friend to a group message who has an android, it won\u2019t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it\nagent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using?\nuser: Watch os 4.0 and series 1 38mm I resync\u2019d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says \u201csending and then it fails\nagent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps.\nuser: Seems to be working alright now. Thank you\nagent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night!\n",
        "user: doesn\u2019t seem like a customer\u2019s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !\nagent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi\nuser: bt how can the rescheduling charges be more than the ticket charges.\nagent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed\nuser: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?\nagent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul\nuser: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed\nagent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana\nuser: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support\nagent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi\n",
        "user: Is there any reason your macOS app tells me *every* time I boot about \u201cSmart Sync\u201d getting pretty damn annoying.\nagent: Hi Chris, could you let us know more about this notification? Is it appearing as a pop-up, or in the Dropbox desktop application? Please DM us a screenshot of the message so that we can investigate this matter further, thanks!\nuser: It is this, every time I reboot.\nagent: Hey again Chris, can we assume that you\u2019ve gone through the \u201cLearn More\u201d or do you always \u201cClose\u201d the notification announcement? Thanks in advance!\nuser: Have definitely clicked the learn more. Quite a few times.\nagent: Hi again, you should be able to disable the notifications of the Dropbox desktop application using the Mac settings in the Notification tab to prevent further prompts in future.\nuser: I realise I can do that, I was kinda trying not to turn off the whole feature due to one notification recurring.\nagent: Hi again, one more thing we\u2019d like to check, if you click the Dropbox desktop application from the menu bar, the \u2018Notifications / Recents\u2019 should appear, clicking Learn more from that area should dismiss it permanently.\n",
        "user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine?\nagent: Hi Susan, we don't run services to York. Did you book via our website or ?\nuser: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express\nagent: Can you confirm which station you're collecting from, Susan?\nuser: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay.\nagent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine\nuser: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach & is manned. Thx for quick reply.\nagent: No problem, Susan \ud83d\ude0a\n",
        "user: The iOS update sucks, my apps crash, it\u2019s slow af, and like...what are the improvements?? This is why I never update. \ud83d\ude12 The one app I DIDNT update after the new iOS was Twitter and it\u2019s the only one that opens/doesn\u2019t crash. FIX IT\nagent: Let's help take a closer look. Does this seem to persist after rebooting the device? Which apps are most in use when you experience these issues? Are all your apps up to date in the App Store?\nuser: Happens mostly in FB and instagram. Installed and updated everything last night. Shut down phone last night, didn\u2019t help, haven\u2019t this a.m.\nagent: Understood! Let's see if we can delete and reinstall both FaceBook and Instagram to see if the issues persist: Let us know the results once completed.\nuser: Sounds good in theory, but I don't think that's the issue. I just tried to open several apps that I updated last night (insta, snapchat, linkedin, tumblr, Fb, theScore) and all of them locked up. They all freeze, and *sometimes* eventually work. However, it tends to crash mostly when I open it, it loads, I go back to main menu, and then try to go back in. With every app. I don't want to delete all my apps.\nagent: Thanks for providing us with that information. Please DM us so that we can look into this together.\n",
        "user: If I have to boot my laptop up one more time today, I think I get a free sub.\nagent: Greetings Rob, Thank you for reaching out to us, We would like to know if you need any assistance with your Dell 1/3 Dell. computer. system service tag, registered owner's name and email for our reference and we will be happy to assist you.  3/3\nuser: Every time I close laptop and open it later, when I try to log into Windows it just spins. Also, when Inchange classrooms the USBs are ignored by my computer unless I reboot. And finally, sometimes when I hit shutdown, it only goes to standby and wears my battery down.\nagent: Hello Rob, Thank you for the reply. We would like to know if you have made any recent software of hardware changes 1/3 on your system? Kindly run the system diagnostics to isolate any hardware issues on the system. How to run 2/3 diagnostics: Please share the system service tag via direct message 3/3 so that we can assist you further to have the issues resolved.\nuser: Will do tomorrow when Inget back to work.\nagent: Sure Rob, we will wait for your response.\n",
        "user: Where do you stand on #NetNeutrality ? Have you expressed that to the FCC? What are your plans if #NetNeutraility is repealed?\nagent: At Cox, we are committed to providing an open Internet experience. We do not block, throttle, or otherwise interfere with customers\u2019 desire to go where they want on the Internet. -Nichole\nuser: Thank you for your reply. Will you allow paid fast lanes or any other paid incentives? The question truly is will you change any of your current practices to take advantage of your consumers?\nagent: Hi, Cox never will, nor ever has made any changes with the explicit intent to deceive our customers. Please know our core value at Cox is to provide our customers with exceptional service for the best value - it's what we've always done and will continue to do! -Carol (1/2) Thanks for reaching out to our Social Media Team - should you have any additional concerns we're available 24/7 to assist. Thanks, -Carol (2/2)\nuser: So, have you supported net neutrality staying in place or have you supported its repeal? Where does your company officially stand? What stands to change if it is repealed? Ideally, if it is repealed, you wouldn't have to change any of your practices, correct? Still waiting on that reply of your official stance, whenever you get around to it? #NetNeutraility\nagent: Cox has every incentive to remain committed to the principles of an open Internet as we realize the importance our customers place on having access to the content of their choice. Read more at Thank you.\n",
        "user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app\nagent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly.\nuser: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response\nagent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same.\nuser: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues\nagent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website & My Idea App only Idea(2/2)\nuser: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit\nagent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App & Website hence you have received normal benefit.Rgds,Jit\n",
        "user: How do I get help from you?\nagent: Hi Carmella. How can we help?\nuser: 2 pax from Midlands to London - split journey?\nagent: Could you explain further please?\nuser: Out Coventry to Eus & back Eus to Coventry - can we join the train at Rugby on out leg & one pax get off at rugby on way back?\nagent: What sort of tickets do you have and what services are you catching to and from?\nuser: Not bought yet. Looking at Advanced 1st Services? Looking for Virgin 1st to London. Both Pax traveling from Rugby but one has to go to Cov on the return journey\nagent: 1/2 With Advance tickets this wouldn't be possible. You would need board the train from the origin stated on your ticket. 2/2 This is also the same for the return portion.\nuser: Outward 2 pax from Rugby to Eus Return 1 pax Eus to Rugby 1 Eus to Cov The trains stop at Rugby enroute between Lon & Cov 2/2 Can I buy a Cov Return 1st but join & get off at Rugby?\nagent: With open tickets this is possible. Just not with Advance tickets.\nuser: Ok - Look for Open Return 1st?\nagent: 1/2 Yes if you buy a EUS-COV 1st return, you may get of at rugby. Just double check your train will stop at Rugby, 2/2 as not all departures from Euston to Coventry stop at Rugby.\n",
        "user: for some reason none of my games are downloading 4K assets.\nagent: Hi there! Let's check out our guide here for this download issue that you're seeing\nuser: I\u2019m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it\u2019s available Available to everyone else*\nagent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4?\nuser: This is what a friend sent me that he was able to download 4K assets for Gears 4 already\nagent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2  Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2\nuser: I\u2019m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X\nagent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2  In the future, be sure to let us know here 2/2\nuser: Yes it is, I just took this pic from my Xbox One S. Lol I\u2019m confused\nagent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3  4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3  If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3\n",
        "user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst\nagent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG\nuser: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us.\nagent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG\nuser: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt....\nagent: Could you DM me what's wrong?-JG\n",
        "user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap\nagent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 .\nuser: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand\nagent: See DM.\nuser: what happened\nagent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.\nuser: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?\nagent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.\n",
        "user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES\nagent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router.\nuser: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue\nagent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app?\nuser: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news\nagent: Thanks for clarifying! Does the buffering continue after:\nuser: I will check that when I get home tonight\nagent: Sounds good! \ud83d\udc4d We'll be standing by to further assist if you need us.\n",
        "user: devastated that I booked a ticket for the wrong time and now I have 9 hours to burn \ud83d\ude10\nagent: Oh no, that isn't good Dan, what will you do?\nuser: Sit around in London for 9 hours I guess haha\nagent: Fair enough.\nuser: Is there anyway you can get me home earlier?\nagent: What type of ticket do you have?\nuser: I bought it in the virgin sale a couple of months ago but for the wrong time - the station said it would be an extra \u00a370\nagent: Unfortunately that is the only way sorry.\nuser: Great.\nagent: Really sorry.\n",
        "user: . no #PowerfulAnswers from you today. Thankful family member is #Teamiphone allowing me to use hotspot so I can work while on call. Let's see what happens at 8am, #PowerfulAnswers then? Hope technician is competent.\nagent: It would be our pleasure to assist\nuser: Peruse ticket #nyeg0m1ucf. will be receiving formal complaint.\nagent: Thank you for the information. Follow and DM for further assistance.\nuser: Wasted all of yesterday with you Just informing that #PowerfulAnswers were not received and more importantly patient care not compromised thanks to #iPhone #hotspot of my family member.\nagent: We'd be glad to assist. Please follow and DM\nuser: Guess who has yet to arrive to assist? Imagine one has to go work and don't have luxury to be incompetent. Me waiting on #PowerfulAnswers.\nagent: What's going on? You still a question about credit?\n",
        "user: hi guys, I placed an order & paid & the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem & I contacted the seller twice but they are ignoring my mails. Please help x\nagent: Happy to help on this \ud83d\udc4d If the seller is not responding & the item was already dispatched, you may wait & see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here:\nuser: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do?\nagent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) & item number and we'll see what is the best option for you now.\nuser: Thankyou! I've just msgd you x\nagent: Thanks! We got it and responded now so make sure to check it for more information. Thanks\nuser: Thankyou so much for all your help x\nagent: You're very welcome Angela \u263a\ufe0f Have a lovely evening.\n",
        "user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks.\nagent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV\nuser: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again.\nagent: Got it. Does logging out > restarting your phone > logging back in to your account make a difference? /DV\nuser: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail\nagent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV\nuser: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app.\nagent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV\n",
        "user: New iOS 11.1 is glitchy. & when I swipe up from bottom to access control panel, \u201cplay\u201d button too close to RW and FF! And the new podcast setup is very confusing. No idea how to sort / find my podcasts.\nagent: We would like to help with each of these issues. Can you tell us more about what happens when your phone glitches?\nuser: i\u2019m I heavy consumer of podcasts, & the new design is terrible. Cluttered, confusing, and lost meaningful functionality Also so disappointed that I\ufe0f cannot \u201cactually\u201d turn off WiFi and Bluetooth from control panel. Just one of your ploys to make sure you can still track my location. #creepy #apple I\u2019ve been using the new iTunes for the last 2 weeks & still have NO IDEA how it works! Can\u2019t find podcasts I\u2019ve subscribed to. Can\u2019t find updated podcast. Looking for alternative now. maybe? #ios11 #apple #disappointed\nagent: Hello! Take a look at this article about using the new iTunes:\nuser: Apple, with all due respect, this is exactly the problem \u2014 I\ufe0f have to now read a user\u2019s manual to know how to work It\u2019s no longer intuitive.\nagent: We welcome and encourage your feedback and suggestions! Please provide them here:\n",
        "user: Continuous error of \"paper jam. Clear paper then press OK.\" #HPcpIN\nagent: Hi Pal. Thanks for the tweet. I could assist Which printer is it ? Did you try power cycling the printer? I can send steps 1/2  Please click to send us the reply as a direct message: 2/2\nuser: It\u2019s a deskjet 3515 all in one\nagent: Hey Pal. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\nuser: Hi.. I tried doing the hard reboot nothing worked. The problem is still the same \u201cPaper jam\u201d\nagent: Look for obstructions in the input tray, output tray, cartridge access area and underneath the printer. 1/2 For instructions follow: Keep me posted. I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\nuser: Hi.. I tried doing hard resetting and rebooting, the issue is still not sorted. Can you please send your technician to check\nagent: Hello, please click below to send us a private message and I will look into this. Thanks! ^ Maya\n",
        "user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx\nagent: Hi Todd. Please follow the steps in the next link:\nuser: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa\nagent: Is your game a disc or a digital version?\nuser: Games disc. Content purchased digital\nagent: Please make sure that the region of the matches the region of your PSN account for the DLC to work.\nuser: It does, I've never had this problem before\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\n",
        "user: How come SHOWGIRLS is supposed to be on Hulu, but when I tried to find it, I get a message that says the page does not exist?\nagent: Sorry for any confusion. Unfortunately, we don't own the rights to Showgirls, but we can share the request!\nuser: You just had it last week. What the hell? It was advertised for the month of November on your programming. How is it already pulled?\nagent: Thanks for writing back! Did you mean this documentary: Showgirls: Glitz & Angst, which is available with our HBO add-on?\nuser: No. A few days ago the movie SHOWGIRLS by Paul Verhoeven was available on Hulu and advertised as a November title, and now it's gone. I'm interested in knowing how or why some titles get pulled within days of being available. It's not great for service when something is blink or you miss it.\nagent: Truly sorry for any frustration! Please bear with us as we investigate this deeper. We appreciate your patience.\n",
        "user: I can't seem to share songs anymore. Help\nagent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM\nuser: The app crashes everytime I try to share a song, then it restarts playing the previous song.\nagent: That doesn't sound right. Does logging out then back in again make any difference? /KM\nuser: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing.\nagent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH\nuser: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508\nagent: Could you DM us your account's email address or username? We'll take a look backstage /RH\n",
        "user: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least\nagent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem\nuser: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it\nagent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie\nuser: Gemma vanstone 18 Cofton Grove B314NP\nagent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly\nuser: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it!\nagent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist.\n",
        "user: cauliflower cheese with cafe Christmas roast turkey dinner \ud83e\udd14no option to swap for carrots! #disappointed #wherearetheoptions\nagent: Sorry about that, what store did you visit & when? Steven\nuser: Thornhill Cardiff today at 2pm. Appreciate the reply.\nagent: Thanks Lana. We're unable to swap any products in the cafe as we're trying to cut down on food waste. I hope this helps. Mariya\nuser: That I have no problem with at all...but why cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas!\nagent: I understand your frustration. I've fed this back with the cafe manager for internal review. Mariya\nuser: Thank you Mariya. I believe you would sell a lot more of them with carrots \ud83e\udd55 rather than cauliflower cheese! It seems like an odd choice! Appreciate the reply! Great communication with customers.\nagent: You're welcome! Enjoy your day Lana. Mariya\n",
        "user: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service.\nagent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up.\nuser: HM2FWXRCMQ\nagent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3\nuser: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB?\nagent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you.\n",
        "user: why do you guys update the survivor picture but never the episodes? You did it last season and didn't put it up either\nagent: We're seeing the same imagery on our end, Anthony. What device are you streaming from? We're happy to take a closer look.\nuser: On Xbox one! The last season hasn't came up but it had the pic for it, and this season is on and still not up.only the other 30 witch I bing Hero's healer hustlers is the new season. You guys are 2 seasons behind So that's all u have to say? The pic hasn't changed on your end? So that means what? Is it really hard to add last years and this years?\nagent: Thanks for clarifying! We have the image for Heroes Healers Hustlers because it's streaming on Hulu with Live TV. 1/2 Generally we show the thumbnail of the most current season we offer on Hulu. Since we offer S35, that pic is shown. 2/2\nuser: So I have to upgrade and pay even more just to watch the shows I been watching before? Thank god for my DVR.why take so much good stuff away\nagent: Content was not moved from one to the other. Live TV simply provides access to further content. We'll share your feedback!\n",
        "user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please.\nagent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee\nuser: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours.\nagent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review:\nuser: OK I'll have to fish it out of the bin...how do I go about getting a refund?\nagent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid\nuser: I don't have a nectar card - is this a problem? Thanks for sorting!\nagent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie\n",
        "user: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist.\nagent: Hello! Are you playing the game using the first or second disk?\nuser: Hello, I'm using the second disk.\nagent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1  the game using the 2nd disk to see if that helps: 2\n",
        "user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded?\nagent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook.\nuser: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train!\nagent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues >\nuser: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us\nagent: Yes, you are entitled to claim for Delay Repay >\nuser: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today\nagent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here:\n",
        "user: Its been 4-hours and I\u2019m at 57% of the latest Microsoft update \ud83d\udc83\ud83c\udffb\ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f\ud83e\udd26\ud83c\udffb\u200d\u2640\ufe0f Would it really kill to issue updates in smaller increments so they don\u2019t take all day?...Some of us have jobs and lives we need to deal with.\nagent: Oh dear! Let's get this sorted, Nani. Which version of Windows are you using? Please tell us more details about your concern.\nuser: Windows 10...Most recent update...Began around 10pm last night...Shutdown computer at 1am because I needed to sleep...Started up again at about 8am today...Finally got done (I hope) at 1:30pm this afternoon. Just seems ridiculous that update should take this much time is my complaint.\nagent: Thank you for your response. How fast updates install depends on various factors, such as your computer\u2019s processing power, the speed of your Internet connection and the size of the update file. Should you need further assistance, please let us know.\nuser: I appreciate the response and understand fully...I have a brand new computer, fairly fast internet...It was, as far as I could tell, one file that was updated...Must have been one huge file to take well over 5 hours.\nagent: Hi, Nani. Has the update finished? Just checking if you need further help.\n",
        "user: I work from home, a two day wait for a technician to replace your failed equipment is really poor.\nagent: That is frustrating. When is your repair date?\nuser: Tuesday midday.\nagent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited?\nuser: No, was told it was busy in our area and got the next appointment.\nagent: Could I ask what state are you in?\nuser: Cental NJ\nagent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us.\n",
        "user: last 10 days I m getting this msg from my app\nagent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better.\nuser: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero\nagent: As per our telecon,your concern has been initiated under ref.no.\nuser: A call from 9514680102 rec'd & he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive\nagent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita\n",
        "user: Tidak bisa save spotify ke SD padahal memory masih available.\nagent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP\nuser: I can't save my downloaded song to my storage device even it's availabe\nagent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP\nuser: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?\nagent: Just to check, what troubleshooting step/s did you do before it worked? /JP\nuser: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example\nagent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP\nuser: How? Show me the way\nagent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP\nuser: I've change my signal to 3g and it's not working.\nagent: Can you go to Your Library > Settings > Music Quality and urn the switch on for Download using cellular? Does that help? /JP\nuser: Done and still not working. I don't understand why I can't download using cellular.\nagent: Can you DM us your account's username or email address? We'll take a look backstage /JP\n",
        "user: trying to upgrade my iPhone online but screen has a small crack. What now?\nagent: Do you have insurance on your device (TEP)? -C.H\nuser: I don\u2019t\nagent: You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA\nuser: Even though it isn\u2019t a leased device? Purchased it when I renewed my contract 2 years ago.\nagent: Are you looking into a specific promotion that requires a trade in? -RA\nuser: I don\u2019t think it\u2019s required but I\u2019d like to trade in my 6s to iPhone 8+\nagent: Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA is that nothing can be broken, cracked or missing. -RA\n",
        "user: And all I need is my music to keep me from going crazy and Spotify won\u2019t load or play more than a few songs before crashing through their website player. Looking straight at you \ud83d\udc40 I need my music or else I may have a mental breakdown\nagent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes \ud83d\ude42 /KL\nuser: Well it\u2019s a work computer so I don\u2019t have a lot of permissions, but heard from a friend I was not the only one.\nagent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL\nuser: I use chrome.\nagent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL\nuser: Just have chrome. And theres tons of security on this computer since it\u2019s a work one. Seems to be more stable now\nagent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /KL\nuser: Well it\u2019s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.\nagent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP\nuser: It\u2019s so random, hadn\u2019t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I\u2019ll try incognito next time it does it, but I know someone that this happened to in another country the other day.\nagent: Sounds like a plan. We'll keep an eye out for any updates /JP\n",
        "user: 2 out of 3 train journeys with my seat reserved & somebody sat in it refusing to move. What\u2019s the point if staff don\u2019t do owt?\nagent: Sorry about that Matt, have you spoken to them?\nuser: Yeah on the way and they did nothing. And now it\u2019s happening on way back on an even busier train #standing\nagent: Really sorry Matt.\nuser: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)\nagent: This is something only the staff onboard can help with, I will however pass on your comments.\nuser: Yes and I tried that. Who are u passing my comments to? You don\u2019t even know what train I\u2019m on\nagent: I will be passing it on to the customer experience managers, however if you want to write in please do so via\n",
        "user: also, how do I import my iTunes smart playlist songs to Spotify?\nagent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums).\nuser: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done...\nagent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP\nuser: I think Im missing the point. That article doesn\u2019t say anything about iTunes or how to move songs added through iTunes to playlists :-(\nagent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here:\nuser: yes I already did that before I asked my initial question (about importing smart playlists).\nagent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV\nuser: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year?\nagent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN\n",
        "user: \nagent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why?\nuser: No haven\u2019t heard anything.\nagent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery.\nuser: But I\u2019ve got amazon prime and it wasn\u2019t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting \u201cno rush\u201d delivery.\nagent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here:\nuser: With respect it\u2019s not my problem. I pay for prime. That link doesn\u2019t tell me when I\u2019ll get my credits that should be due given you didn\u2019t deliver next day as per our agreement.\nagent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you.\n",
        "user: kindly need help on this matter AA! Tq\nagent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks\nuser: \ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair!\nagent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed\nuser: New booking made with higher cost! I\u2019m totally disappointed with this experience. No notification prior unsuccessful payment transactions!\nagent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami\nuser: Yes I\u2019m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time\nagent: We\u2019re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya\nuser: \ud83d\ude22 so so sad Should get compensation for this matter I guessed. \ud83d\ude22\ud83d\ude21\nagent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our >> >> dynamic fare system. Thanks for your understanding - Fami\nuser: At least rebate on unsuccessful transactions due to no notifications\nagent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed\n",
        "user: is there anyway of checking stock levels instore on your website? Looking at a coat for someone but they want to try on first as not sure what size is needed. it shows stock levels for size 18 but not a 20, option to search stores disappears\nagent: Hi Emma, I'm sorry to hear you\u2019re having problems finding stock in our stores. I can have a look for you. 1/2 Can you confirm what the product is you\u2019re looking for and your postcode so I can search your nearest stores? Thanks \u2013 Amanda 2/2\nuser: It's the F+F shower resistant padded parka ref bt721429. Size 18 shows in stock at Chester superstore but would like to know about size 20 in any stores in Chester.\nagent: Hi Emma, I have looked into this and can confirm that Chester Superstore have 3 of the size 20 available. It costs \u00a349. Thanks - Mark\nuser: Isn't there 20% off in store like there is online?\nagent: Hello Emma. I'm afraid that our deals in store and online can differ from each other sometimes. - Alisha.\n",
        "user: \nagent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about?\nuser: All TVs pixelated. Audio as well. Can't get help\nagent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?\nuser: Yes, in my crawl space Yes in my crawl space.\nagent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter?\nuser: everything is tight. Inside and outside\nagent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve.\nuser: At the splitter? Tv also says \"inial download in progress, it takes a couple of minutes\" however it has been 2 hours.\nagent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading.\nuser: Ok, will try. Not hopeful.\nagent: If you still have the trouble after reseating the coax connections follow us and send a DM.\n",
        "user: in Miami Airport...where do I start..I\u2019ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers!\nagent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking?\nuser: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I\nagent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further.\nuser: Time wouldn\u2019t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you\nagent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us.\n",
        "user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17.\nagent: Have you asked the seller yet where it is? See as they may be able to help out!\nuser: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst\nagent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help!\nuser: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller.\nagent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case.\nuser: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic.\nagent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it.\nuser: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery.\nagent: Thank you for your reply. The estimate delivery date for this order will be available to view in your \u2018Purchase History\u2019.1/2 If you still can't see this, please DM us your full name, Zip code & item number & we'll advise on this date for you. 2/2\n",
        "user: hi just wonder why you haven't shipped them. It's been two days since I ordered them. Order # 113-4002806-4843420\nagent: Hi Giaminac, really sorry you've not received your order yet. Have you received an email advising you of the delay?\nuser: I didn't know if there's any delay. I received no email regarding to it. Please check what causes the delay.\nagent: Following Black Friday and Cyber Monday, there have been some orders that are taking a little longer than normal. Which Amazon site did you order from? etc?\nuser: . Com I suppose. I was using Amazon application in my android.\nagent: What was the delivery date we gave at the checkout and in the confirmation email?\nuser: December 7 or 8. I worried why you didn't ship at the time I ordered.\nagent: As your delivery isn't due for a few days sometimes it takes a little longer to dispatch. Please inform us if it doesn't come in the designated time.\n",
        "user: Struggling to find T491204T recommended by Jodie in Tuesday service. Annoying it's out of stock. Help!\nagent: Hi Jo, what colour and size are you looking for and which stores can you get to? There's no more due in online. Thanks!\nuser: Hi. I\u2019m looking for 16 or more likely 18 in the camel. I live in Gloucestershire so anywhere within 75 mike radius. Thank you for helping.\u2019 And I\u2019ve been into Swindon who show stock of both and they don\u2019t have them. \u2639\ufe0f\nagent: Hi Jo, our cribbs causeway store is the closest store with size 16 stock. if you're making a special visit please call a head> 0117 904 4444\nuser: Hi. Thank you. Phoned ahead and they have returned it to the warehouse yesterday! Is there anyway you can retrieve it from the warehouse? \ud83d\ude42. Thank you!\nagent: Unfortunately we cannot transfer it back to store, as it will now be allocated elsewhere. Sorry for any disappointment caused. Thanks\nuser: Hi. Thanks fr your help.I must admit it is v disappointing that you promote something. Have no stock on line, say you have stock in stores which disappears when I try to find it - especially after being recommended to get this cost by one of your own styling services.\nagent: We're sorry you've been left disappointed, Jo our products are subject to availability so we're not always . . 1/2 . . . able to guarantee availability in certain areas, but we hope you find something similar soon. Thanks 2/2\n",
        "user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!!\nagent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3)  However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3)  Please don\u2019t provide your order details, we consider them as personal information. Our Twitter page is visible to public.  a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3)\nuser: Sir. When did i return this order ? Please read properly! It clearly states \"possible delay due to arrival at incorrect courier facility\" First u people deny delivery then on complaint u tell the customer itself that \"we do understand it's your mistake\"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous\nagent: We've responded to your query here: Kindly check.\nuser: i have sent an email to ur support team as well. kindly check\nagent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order.\n",
        "user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can\u2019t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I\u2019m not allowed to pay for an empty seat.\nagent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY\nuser: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.\nagent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC\nuser: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.\nagent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC\n",
        "user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android\nagent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH\nuser: Android version 6.0\nagent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB\nuser: Wi-Fi. Restarting my phone made no difference.\nagent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB\n",
        "user: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept!\nagent: We'll check this out right away, DM me so we can dig in *TaylorBest\nuser: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work.\nagent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey\nuser: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them.\nagent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey\nuser: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile)\nagent: I see your DM & we'll work with you there to get more info on this matter *RachaelTansey\n",
        "user: Uh thanks for no entertainment during a 4 hour flight\nagent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG\nuser: I\ufe0f did and no response on the issue :/\nagent: My apologies. Are you still on board? *HFG\nuser: I\ufe0f am not\nagent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2\nuser: What\nagent: Hello, there. How can we help? *AOS\n",
        "user: why are you SO DELAYED\nagent: We're sorry for the wait but our team will have you in the skies as soon as possible.\nuser: The plane is broken!!!! This is why I never fly american, Alaska tricked me into buying this flight NEVER AGAIN\nagent: What's your flight number? We're happy to check for any updates.\nuser: 1093 Mechanical issue\nagent: We've posted a noon departure for the flight. It can still vary, based on the approval of our mechanic team.\nuser: Yeah I can see that, but it also keeps changing. I hope I don\u2019t have to miss a rehearsal dinner because of your failure\nagent: We don't want you to miss it either. We'll get you going as quickly as we can.\nuser: Any updates?? ?\nagent: You can go here to sign up for notifications in case anything changes:\n",
        "user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...\nagent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.\nuser: \nagent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.\nuser: Don\u2019t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer\u2019s Store at the Ricoh Arena, Coventry\nagent: Did yo use a sparks card on your transaction, Cian?\nuser: Yes\nagent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3\n",
        "user: - Come on #Delta ... of all days to have delays..... not today \ud83d\ude4f\ud83c\udffc\nagent: Hey, Robert. At this time, all of your flights are showing on time. Sometimes information comes down sooner at the airport though. Were you informed of a delay at the gate? *ASK\nuser: Yes, for a 15 minute delay 45 minutes ago DL 5733 and I cannot miss my shuttle to my families house\nagent: Can you please DM me your confirmation number, so I can further assist you? *TMC\nuser: Sent\nagent: Hi Robert! I am so sorry to hear about your delay. We will have you on your way very soon. *TMC\nuser: Believe it or not, that generic apology doesn\u2019t fix or help anything. I have been getting the same one (apology) for 3 years now\nagent: We appreciate your constructive feedback and we are grateful you've taken the time to share. It helps us to be better. I see the flight has landed into LAX. If further assistance is needed, please let us know. *AJZ\n",
        "user: I literally have no class. and plus Group 5 is neither literally nor figuratively \"The New Group 1.\"\nagent: We recently changed our boarding groups. For more info see:\nuser: I appreciate your prompt reply, auto reply dude, but Group 5 STILL isn't Group 1, AND it's STILL isn't priority. Breathlessly waiting your (automated) reply.\nagent: We'd like to take a closer look at your booking info. Please provide your 6 letter code so we can take a peek at your reservation.\nuser: We have to stop meeting like this.\nagent: We'd like to verify your AAdvantage status or if you bough Priority. We want to make sure you receive all the benefits you're entitled to.\nuser: This isn't working for me any more\u2014it was exciting at first, but we're not really a good match. Not that I regret swiping right.\nagent: It makes us sad to hear this but we'll be here whenever you need our assistance.\n",
        "user: hi, will there be any problems on the trains in a couple of days time? ?\nagent: Hi Steve. What journey are you going to be making please? - Josh\nuser: I'm just wondering from Bristol P to Weston-S-M on 30th\nagent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD\nuser: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ?\nagent: No delays are expected, services will run as advertised at with any disruption information posted at\nuser: Ok thanks - why couldn't i be advised of this last night? ?\nagent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie\nuser: Ok no worries - from what times do they do that? ?\nagent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie\nuser: Ok thank you for your help Hi, is this still the same??\nagent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis\nuser: Ok thank you for your help\nagent: You're welcome. Have a good journey. Lewis\n",
        "user: Hey what is this\nagent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY\nuser: When I clicked on one of my music .. the description says it otherwise\nagent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY\nuser: I'm using iOS 10.2 and my Spotify version is 8.4.22.515\nagent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY\nuser: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time\nagent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY\n",
        "user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc\u2019s for no reason, need this for work, any fixes? ?\nagent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far?\nuser: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one.\nagent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread:\nuser: Wow ok are there any work arounds how will I know when it\u2019s fixed? ?\nagent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates.\nuser: Thank you will follow.\nagent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey:\n",
        "user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ?\nagent: We've a 10days replacement policy if the item you received is damaged or defective.\nuser: Ok ! But what if i didn\u2019t like the product and want to return it\nagent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding.\nuser: Ok thanks ! But these are earphones so does it mean same policy apply for these as well\nagent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.\nuser: Oh ok ! Thanks for the help ! Much appreciated :)\nagent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. \ud83d\ude0a\n",
        "user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.\nagent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.\nuser: Hello Team, have sent you all the details\nagent: Hi. We have responded to your Direct Message. Thank you.\nuser: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface\nagent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.\n",
        "user: I AM SICK TO FUCKING DEATH OF HAVING MONEY TROUBLES, I\u2019M 21 YEARS OLD AND DO NOTHING BUT CRY OVER MONEY, FUCK THE FUCK OFF! ! I\u2019m very angry, also tesco keeps rising the cost of their products and thinks we won\u2019t notice??? you\u2019re slowly ruining my life by upping costs by 1p, 5p and 10p at a steady pace, u ain\u2019t slick I see ya doing it.\nagent: Hi Coleen, I am very sorry to hear this! we really do try to take the hit when our suppliers raise their prices so as to not impact our customers too much but unfortunately some small increase inevitably falls on to the price! 1/2 Can I ask if there are any particular items you are referring to so that I can log this for review? If so please do feel free to let me know! Kind regards - Martin 2/2\nuser: it\u2019s your tesco own branded items you\u2019re increasing! me and my partner do online food orders with you and have done happily for months; prior to around 2 months ago until now we\u2019ve noticed you increasing prices from 5p to 20p on your tesco branded items- very disappointing\nagent: Hi there, can you let me know which items in particular are increasing? I can look into this further for you. Thanks - Gemma.\nuser: am I able to direct message you to talk further about it ?\nagent: Of course you can DM us Coleen, please use the following link to discuss your concerns in more detail. TY - Struan :)\nuser: thank you! i have responded\nagent: Hi Coleen, I have replied to your DM. TY - Chris\nuser: thank you, i have also\ud83d\ude0a\nagent: Hi Coleen, that's great thanks for getting back to me. I've reported your feedback here. If there's anything else I can help with let me know. Kind regards - Ross\n",
        "user: if I have a credit on a cancelled card can I get the credit transferred to an active card?\nagent: Hi John, yes you can request that. Do you have access to your account online?\nuser: Yes. I have access to both the closed account and the one I want to transfer it to\nagent: Will you have time tomorrow morning to chat securely online so I can process the request for you?\nuser: Yes.\nagent: Hi I never heard back from you. Let me know if I can assist. Have a nice day.\nuser: I was able to do it in via the amex chat, sorry for the late response, thanks\nagent: No worries, glad to hear it was resolved. Feel free to tweet us in the future. Have a nice day.\n",
        "user: please explain and justify why it's \u00a355 to Exeter on 22 Nov and \u00a3135 for same journey on 22 Dec. Many thanks in advance.\nagent: Hi there Luke. What date and trains are you looking at specifically please? - Josh\nuser: Cambridge to Exeter st David's. Around 8am.\nagent: 1/2Pricing does vary on advance tickets as they are first come first serve, so when the cheaper tickets have sold only standard fares remain 2/2 I can see a single on the 08.15 for 22/11/2017 priced at \u00a334.00 and a fare for \u00a343.00 on the same train but for the 22/12/2017 - Josh\nuser: Try it for a return journey coming back on 27th.\nagent: What sort of time are you looking to travel? - Josh\nuser: Ideally around 8am.\nagent: There isn't as much advance fare availability around Christmas as we expect it to be a busy time for travelling. -Andy\nuser: And around midday on return journey on 27th. So you nearly triple the price? That's thoughtful. And also - after paying \u00a3135, I'm told that it's not possible to even reserve a seat on the return journey.\nagent: What time are you travelling? As our trains are running from Marylebone instead of Paddington reservations not possible on all. -Andy\n",
        "user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong.\nagent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue?\nuser: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course\nagent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out:\nuser: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\\Windows\\Plug and Play\\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc.\nagent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here:\nuser: Thanks! I'll give that a try.\nagent: You're welcome! Let us know if you need anything else.\n",
        "user: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent!\nagent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed\nuser: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan?\nagent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed\nuser: thanks, kindly send the changes to my email.\nagent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya\n",
        "user: tried unplugging & resetting mini box but feed on 313 still in & out, freezing up & static? Any ideas? 1096 last night flawless!\nagent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick\nuser: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all!\nagent: How did things go after the reset? ~Derrick\nuser: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort\nagent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick\nuser: Have two mini boxes & bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange\nagent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan\n",
        "user: Issue while exporting a PPro seq in AME - colors over saturated & 1 shot was too bright & washed out. Any thoughts? #postchat #PremierePro\nagent: Hi Clint, are colors exporting fine in PPro? Change the renderer in Media Encoder & try export again. Thanks.\nuser: Everything looks fine straight out of PPro. Tried rendering ProRes 422HQ & H.264 w/ modified Vimeo settings from AME. Had issues on both. The crazy thing is, only 1 shot out of a 15-min seq looked too bright & washed out. Other shots looked over saturated. Haven't tried any other settings B/C those 2 were the only ones I needed for this particular project.\nagent: Let the expert review & respond.  In AME preferences, General > Premiere Pro > Uncheck \"Import Sequences natively\"; Media > Uncheck \"Enable accelerated Intel h.264\" & test.\nuser: I'll give it a shot. Thanks.\nagent: Feel free to reach back out if you need anything else! We're always here to help.\n",
        "user: won\u2019t let me upgrade to #SapphireReserve bc I\u2019ve only had the preferred card for 11 months. Guess Ill be taking my $63k in charges in 11 months to\nagent: 2/3 prevents us from changing a product if the annual fee will increase on an account that has not been open for at 1/3 Some of our policies had to be changed to ensure we remain in compliance with the CARD act. One of these changes 3/3 least 12 months. We want you to stay, and I'm sorry we can't change your card sooner.\nuser: It\u2019s going to prevent you from keeping me as a customer. I wish you could find a workaround for me, bc I like the card.\nagent: 1/2 I'm sorry, but we're unable to work around this. We do want you to stay, and we know this is important to you. Once the 2/2 account is at least 12 months old, we would love to assist you with changing your card. We ask for your patience in this.\nuser: Just lost me...\nagent: We don't want you to go but understand your position. We've made sure your concerns have been heard.\nuser: Thank you\nagent: You're welcome.\n",
        "user: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support\nagent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device?\nuser: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder\nagent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance.\nuser: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem\nagent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem?\nuser: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering.\nagent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link:\n",
        "user: Hi my team are also having issues. I'm on OS High Sierra, they are on Sierra 10.12.6 - exporting PDFs results in duplicate pages & some outlines text not embedding\nagent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available.\nuser: Thanks, though they haven't helped so far. Please just fix the bugs and update the software\nagent: Hi there! Could you please confirm the application you are using to export pdf?\nuser: Using InDesign CC 2018 with OS Sierra 10.12.6\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.  Hi Cass, can you check for any updates for Illustrator in your CC Desktop App? A small patch was released that resolved some of these PDF issues.  Hi Cass, an update came out today that may resolve the PDF issues you're experiencing. Can you check your CC Desktop app for the update?\n",
        "user: a number of recordings on a new, almost empty DVR are unplayable: \u201cUnable to play the selected program. Please try again.\u201d I also get an error on the FIOS Mobile app. Other recordings work fine. Help?\nagent: Help as arrived! Are the recordings that will not play also from 11/16?\nuser: Looks like 11/16 and 11/17 at least. Have had the STB only a few days.\nagent: Thanks for confirming. Can you please reboot the cable box and try to access the recordings again? If you have not already tried this.\nuser: Just did! I unplugged and let it sit for ~30 seconds.\nagent: As we are having an issue with DVR viewing could you reboot the router and then your cable box.\nuser: Ok! Done! Er, done - still jacked up.\nagent: Please follow and DM us.\n",
        "user: I made a reservation last night R/T to ATL from SYR. I thought my return trip was in AM not PM. Any way to change?\nagent: Pls share your confirmation number, Terri. I will certainly check for you. *HCA\nuser: h886nd\nagent: Thank you. *HCA Terri, this confirmation number doesn't appear to be working. Are you able to double check it? *HCA\nuser: H8B6ND\nagent: ...there is a difference in the fare for the new flight, you will be responsible for that. *HCA 2/2 Terri, you are still within the Risk-free cancelation period. You are able to make the change online with no change fee. However, if... 1/2\nuser: When does the risk free period end and how would I know there will be a difference? in the fare?\nagent: Hello Terri, the risk free period ends when when 24 hours has passed after making your reservation. *TDL\nuser: Thanks for your help. I changed the flight without an additional charge.\nagent: You have a great evening! *TDL\nuser: You too.\nagent: Thank you, take care! *TMB\n",
        "user: just trying to renew my contract, and after 1hr 9min, call was disconnected. is it possible to find out who i was speaking w/? Want to give him the credit for the new contract but I don't have his name or direct line\nagent: Hello, Thank you for reaching out to us. We are able to look into renewing your plan. Please send us a DM with your full address for assistance. -AC\nuser: I want to speak with the same person I was talking to. Is that possible?\nagent: The only way to possibly get back in contact with the person who helped you is to call into an request the person. You may or may not be able to get back in touch with him or not. . -AC\nuser: But I'm asking for his name - I don't know it. Was hoping you could provide it\nagent: In order to research this, I'll need your account information. Please send me a DM with your name, phone number, and address. -EW\n",
        "user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144.\nagent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection?\nuser: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S\nagent: Can you DM a picture of your connection speeds?\nuser: \nagent: Can you try unplugging both your router and console for 5 minutes and try again?\nuser: Thanks that actually worked\nagent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one!\n",
        "user: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on & she just ignored him .\nagent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha\nuser: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case\nagent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2\nuser: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind ....\nagent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2\n",
        "user: Amazon customer service is the worst. They always give wrong information to customers. Wanted to buy iphone 8 plus , but they could not clarify my query.\nagent: Apologies for the trouble with your query. Could you kindly elaborate on the issue for us to assist you better?\nuser: Is the 8000 cashback offer on iphone 8 still available...\nagent: All the applicable promotions and offers will be mentioned on the product details page. Please check for the same.\nuser: Checj yourself..it is mentioned in the page...but according to terms & conditions, it is already expired\nagent: Are you referring to Apple iPhone 8 Plus with Jio Buyback Offer?\nuser: Yes...is there 8000 cashback offer available?\nagent: Yes it is. Please follow the link here: and keep us posted for any concerns.\n",
        "user: bit quieter this week. Last week they allowed a thief to run. Poor language and fights last week.\nagent: Oh no, sorry about that! Is this a meal from the cafe you're referring to? Chris.\nuser: Yes. I'm a regular customers lasagne with garlic bread and salad but garlic bread was missing. Not as good. Oh the noise was in the store by entrance when thief was caught abusing and swearing. Have it on video too. Not nice. Kids around.\nagent: Could you confirm the store from our store locator? Dan\nuser: London Colney potters bar Hertfordshire. London Colney st albans hertfordshire\nagent: Thanks for confirming. Can you send a picture of your receipt? Dan\nuser: Manish is the manager. My mum has receipt check with Manish he will remember from Friday 11.30 as I asked him .\nagent: Was this in regards to the change made to the cafe's lasagne or the disruption at the entrance? Reid\nuser: The lasagne. Why change what worked, and was very nice.\nagent: Oh right, I've fed this back to the relevant department for further investigation. Mariya\n",
        "user: \nagent: #BlackFiveDays Start your week fresh with Surf Washing Powder for \u00a37 in store and online\nuser: I would if any of your stores had any!!! What\u2019s the point in advertising offers if they aren\u2019t available and the stores aren\u2019t getting any in? It\u2019s infuriating!!! \u2639\ufe0f\nagent: Hi Angle, sorry about this, the products on the promotions are sold on a once its gone its gone basis. - Georgina\nuser: It\u2019s always the same. Every time there is a promotion advertised it\u2019s not available. Don\u2019t know why I bother looking anymore. Then there are more emails sent out. I tried to order items online at 9am yesterday but were sold out!\nagent: Really sorry about this Angela :( Can you let me know (1) which store you usually visit so I can pass this on to our buyers? - Georgina (2)\nuser: Killingworth. It\u2019s not a shame it feels like it\u2019s just a marketing scam to get people into stores.\nagent: Thanks for sending me that Anglea, I've fed this back to the relevant department for future consideration - Georgina\n",
        "user: do you offer personal hotspot on payg sims?\nagent: Hi Renee \ud83d\udc4b\ud83c\udffc Our Pay and Go packages don't support personal hotspots, no. We'd love for you to join us though, can we help you with anything else?\nuser: Website says differently\nagent: Could you send us over a screenshot of where it says this exactly Renee?\nuser: O2 has ben recommended numerous times for Skye signal so I had such high hopes!\nagent: \ud83e\udd14 Which phone will you be using Renee? You can take a look at the predicted coverage for your area here\nuser: iPhone 5 or above on iOS 10.1 or newer\nagent: Okay, so we can advise further please chat to us on the link here:\n",
        "user: hi, facing problems of mobile hanging. Moblile gets hanged while having conference call, massaging, etc. become very slow many times\nagent: That is certainly not the experience we want you to have. Which iPhone model do you use?\nuser: 6S\nagent: Great. Let us know which specific iOS version you're running in a DM.\nuser: 11.0.3 Waiting for result oriented response please This is self explanatory screen shot of one of example of hanging\nagent: Let's see if updating the iPhone to iOS 11.1 helps. DM us if it doesn't.\n",
        "user: Have you stopped your own branded cola?! That was the nicest cola and I can't find it anywhere!\nagent: Afraid so, Sam, but we'll let our drinks team know it's sorely missed!\nuser: Bring it back for a Christmas special?\nagent: Not a bad idea! You never know in Christmases to come :)\nuser: Hi, just wondering if there was any progress on getting this drink back for the festive period, do you have a release date yet?\nagent: Hi Sam. We're not making any promises. If it does get released we'll let everyone know. :) Thanks.\nuser: What are the chances do you reckon? Also a lot of people miss the lemon fizzy fish you used to do. Just the London ones though\nagent: Again, we'll pass your feedback on to the food team - they are the team that make the decisions, so fingers crossed! :)\n",
        "user: remind me to cancel my contract on 30th November please\nagent: Hi Ryan \ud83d\ude29 Why is it you're looking to cancel exactly? Please DM us more info, we wouldn't want to loose you.\nuser: Removing the TU app and still charging me the same price even after the 2 year contract is finished, I should be paying a SIM only rate now\nagent: There are some alternatives like WiFi Calling > What handset make and model are you using?\nuser: Samsung galaxy s6 which I have no intention of changing\nagent: We'll extend our 4G/Wifi calling compatible handsets. Third party calling/messaging apps may offer similar functionality.\nuser: Would be helpful to actually get 3g signal let alone 4G, getting one bar of signal where I live is a luxury, your staff say there's 1/2 2/2 coverage but in reality there is none whatsoever\nagent: We're always working to improve our network, especially in areas that need it most. We hope you see improvements soon.\n",
        "user: After a weekend on the Gulf Coast where I was careful to #leaveonlyfootprints I\u2019m ready to board my flight in BTR headed for DFW and on to PHX. Amazing girlfriend getaway! #gnomads\nagent: It looks like you had fun, we know we would. Now it's time for a quick and awesome ride in the skies!\nuser: Well except for the mechanical delay that leaves me here in the airport now until noon and missing my PHX flight. #bummer way to end a perfect weekend\nagent: Oh darn, our apologies. We'll get you going as fast as we can.\nuser: Leaving BTR finally. Hoping I can make an earlier flight out of DFW. I\u2019ve missed my original flight. But got some work done so all was not lost! Friendly ground staff at BTR today American! That always helps! Woot!\nagent: We'll have you in DFW before you know it! Please check with our airport team when you arrive for standby on an earlier flight to PHX.\nuser: I opted for lunch in the lounge rather than running to the flight that was leaving. Travel is an adventure! The hummus in the lounge was calling! Hopefully PHX bound in an hour!\nagent: We understand and have our #wingscrossed for you!\n",
        "user: Hey Guys, Please can you check your inbox, i sent a message a few days ago. We need to sort this out. :/ #guiltyconscience\nagent: Hi Saadia I'm sorry for the late response, we've been very busy across all of our social media channels. btw, if your \"hole punched\" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu btw, if your \"hole punched\" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu\nuser: Hi Cheidu, thanks for getting back to me. No worries about the late reply, it's cool. I bought a new oyster card so that's sorted but how do I pay you back for the journey? I don't want the police coming to me in 20 years time, locking me up just when life was about to get good.\nagent: Hi Saadia, don't worry, I doubt the police will come a knockin' :-) We don't encourage travelling without a valid ticket.\nuser: Thanks Chiedu, i'll make a donation to the amazing Children's charity Hope you have a lovely day/weekend.\nagent: Great choice ( ), have a fabulous weekend too ;-)\n",
        "user: can I apply for a basic card online?\nagent: Hi there, thx for tweeting us. Yes, we have different cards to meet all needs. Pls visit: for your choice\nuser: Doesn\u2019t seem to let me apply online for basic card tho, wants a form?\nagent: How can I help?\nuser: I want to apply for a charge card with no annual fee online but the basic card only lets me apply with a form?\nagent: Just to better understand your concern. You'd like to apply for a Charge card but you don't see the online application?\nuser: Yes\nagent: Sorry to hear you are having trouble. Pls visit: this should help you. Thx for your interest\nuser: Thanks. I\u2019m in the uk though, do you have a uk link?\nagent: Is this for a U.S. account?\nuser: No a UK account\nagent: Thx for clarifying! Looping in for guidance. Have a great day.\n",
        "user: Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help?\nagent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you.\nuser: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested\nagent: Thanks. We'll check and revert at the earliest.  Also, please don't provide your order/account details as we consider them to be personal information.\nuser: Ok Sure ! Guys any update on this !\nagent: We're working on your details, we'll reach out to you soon with an update.\nuser: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! !\nagent: As you have already provided your details, our team will look into it and will reach out to you for any further updates.\n",
        "user: why does your website show me this when I click my password reset link sent to me 2 minutes ago?\nagent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you\nuser: Have done 7 times since yesterday at 1400\nagent: Sorry about that, were you logging in for alerts or to buy tickets?\nuser: to track a ticket, so I could go back to it.\nagent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)\nuser: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.\nagent: We don't sell tickets on our website. A log in for our site would be used for station alerts.\nuser: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.\nagent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?\nuser: Not to worry, it was saving a route to review later.\nagent: Would you be able to try and re register without using the password generator?\nuser: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered.\nagent: Could you DM your email address so I can ask someone to reset the password for you?\n",
        "user: I shouldn't have to say this but if my flight doesn't make it back home in time 4 we gonna have a problem\nagent: We don't ever want you to miss anything. What's your flight number? We'll check the status.\nuser: AA8985\nagent: Our Finnair friends will have you wheels up as quickly as they can and on your way.\nuser: What are the chances for an upgrade for me and my friends ?\nagent: Check directly with Finnair. They'll be glad to check this for you.\n",
        "user: waited in all day for my parcel to get this email. Next day delivery at its best I see. Absolutely fuming, what a waste of a day, I suppose I've got to wait in all day tomorrow now!\nagent: I'm so sorry to hear your delivery was not made today! Keep us posted if it does not arrive tomorrow.\nuser: I'd much rather have an explanation as to how it failed?\nagent: Happy to help, Xan! We don't have access to your account via Twitter. Please contact us by phone or chat and we'll be happy to research this closer for you: Please keep us posted!\nuser: Somebody emailed me, they marked it as high priority to be delivered today, it's now saying it's been delivered, I rang my mum, she said nobody has come to her door at all. I've now sent another email. More fuming than yesterday now!\nagent: Sorry to hear that. Can I ask if you've checked with your neighbours or any safe locations around the property?\nuser: Yes we've checked, they have said that the driver scanned the parcel and sometimes it comes up delivered when it hasn't. My mum is going out at 3 they've promised it will be there. They will investigate it as it should have been delivered yesterday.\nagent: Thank you for that information! Please keep us posted on the outcome!\n",
        "user: Hi it says \"Upgrade to Plus to enable permission settings,\" but I upgrade to Plus and it still says the same thing? $$ back?\nagent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you\u2019re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2\nuser: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings\nagent: Hi again, we apologize for the confusion. Plus doesn\u2019t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2\nuser: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason.\nagent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the \u201cSettings\u201d page, we\u2019ll flag this with our team, Thanks + hope it helps \ud83d\ude42 3/3\nuser: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising?\nagent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks!\n",
        "user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials.\nagent: If you're the card holder, this should work. Could you DM the booking reference in question?\nuser: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error.\nagent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2\nuser: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks!\nagent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2\n",
        "user: #azTechHelp\nagent: Hi, are you experiencing any issues we can assist with?  Hi, to clarify are you referring to a Virtual Machine you've deployed?\nuser: Hi, yes I didn't manage to connect my domain name (hosted by 1&1) and my server hosted by azure because I didn't manage to find the IP of the server on the Azure Portal\nagent: Are you able to see a Public IP assigned to your VM in the overview section?\nuser: there is no IP in this section... FYI I have a Basic App Plan\nagent: We recommend taking a look at this documentation which may help:\nuser: Thank you but I think I don't have a VM. I just have a Plan App Service\nagent: Okay, could you please tell us more about your scenario?\nuser: I have my app in Azure, and my domain name in 1&1. I can't link the two because I can't find the IP address of my Azure server.\nagent: Take a look at this resource which may help:\n",
        "user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you\nagent: We do apologize for the inconvenience. Did the box lose power?\nuser: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again.\nagent: Did you get a trouble ticket number?\nuser: No... And I was on the phone with the last tech for over an hour\nagent: Was your issue resolved?\nuser: No... I currently have no service and an error message labeled APOO on my box.\nagent: Was a technician visit scheduled? What was the outcome of the call?\nuser: Ive already answered both of tthose questions\nagent: Can you follow and DM back so we can have an agent help you?\nuser: No thank you\nagent: Ok, let us know if there is anything we can do to help.\n",
        "user: I\u2019d like to thank you for the Sainsbury\u2019s lorry parked up outside Brunswick Terrace in Hove, running its engine from 4:30am for two hours. It really was the perfect start to the day. \ud83d\udc4c\nagent: Hi Iain, really sorry about that. Could you DM me on the below link the registration number please? Mariya\nuser: I don\u2019t have the reg. please just ask your drivers not to park up for hours with their engines running in residential areas including Hove seafront.\nagent: Can you send us a postcode of this area? We'll get this logged with the relevant team. Rob\nuser: Brunswick Terrace is BN3 1HL which is parallel to Kingsway ie the seafront road.\nagent: Thanks, I've passed this onto the relevant team. Have a good day. Rob\nuser: Thanks Rob. I look forward to being able to sleep.\nagent: Hi Iain, just to let you know that this has all been forwarded onto our depot who will be able to identify the colleague involved. The appropriate action will be taken. Sorry again for the trouble. Corey\n",
        "user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks\nagent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something & I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from & clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6\n",
        "user: hi I want to recharge my mobile...but failed to find that section on Amazon app...can u tell me how..\nagent: Also you can visit the following link for more information : To recharge prepaid mobile number on Amazon app please go to menu -> Amazon pay -> Mobile Recharge. (1/2)\nuser: Can u put screenshot showing wher exactly is Mobile recharge in Amazon Pay page of Amazon app..can't find..al I c is AmazonPay partners info\nagent: Sorry for the hassle. Please report this to our support team here: and we'll check this.\nuser: Reporting is next step... First show me what u said.. R u saying that third party app Komparify is the one to be used for recharge?\nagent: We have our own portal, Ravi. You may follow this link to recharge your mobile :\nuser: I don't know what is the problem... yesterday I didn't see this page in the same section..it is there today..\nagent: I understand your concern, Ravi. I'll forward your feedback to the team concerned for review.\nuser: I think now it's solved..all clear..\nagent: We're happy to help. Do keep us posted for further concerns.\n",
        "user: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine.\nagent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist:\nuser: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen?\nagent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel?\n",
        "user: really poor show no food 12.07 Euston to Liverpool 1st class and no contingency #starving #expectmore #poorcustomerservice\nagent: Hi Catherine, really sorry to hear this. Have you been able to speak to onboard staff about this at all?\nuser: Yes have been given a tiny bag of pretzels #longjourneyahead\nagent: Apologies Catherine. If you don't receive service on this train then you can claim compensation here:\nuser: Already have doesn\u2019t solve my hunger tho you should have contingency plans for this type of issue #badplanning\nagent: We'll certainly pass your comments on Catherine\n",
        "user: why can't I choose an episode instead of watching what is next.in the series??? maybe I like re-watching some episodes.\nagent: You can definitely re-watch previously streamed episodes. On a Roku? If so, press * & select details for an episode listing.\nuser: no roku\nagent: Hi there, Elle. Thanks for following up. Which device do you use? Is it possible you may be using a Roku TV?\nuser: it is a roku TV actually\nagent: Thanks for that! Clicking on a show brings up the Details and just to the right is Episodes, which has all seasons/episodes.\nuser: not since the update\nagent: That shouldn't be the case! Please follow up with us here: so we can look into this further for you.\n",
        "user: Getting a #BSOD when installing the latest win10 update on my Laptop\nagent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro?\nuser: Hi. It's on Windows 10 Pro.\nagent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened?\nuser: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update.\nagent: Got it. To resolve a blue screen error, check this link:\nuser: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool.\nagent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!\n",
        "user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue?\nagent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP\nuser: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24.\nagent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP\nuser: Restarting hasn't helped. Started on Monday.\nagent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI\nuser: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to \"Open on startup\" which also freezes my system. Good luck!\nagent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE\n",
        "user: #azTechHelp\nagent: Hi there, how can we help you?\nuser: Vent - I need to create an internal subnet of 10.16.220 What are the public net address range to support 10.16.220.0/24 on the private subnet?\nagent: Thanks for getting in touch. Can you post your query through and confirm the 1  forum details and we will have someone from our forum team look into this. 2  Are you still seeing this issue? Please let us know if there is anything we can do to help.\nuser: I'm good. Figured it out.\nagent: Great to hear! Let us know if we can help with anything else!\n",
        "user: shocking service at Twyford Station this pm - no ticket staff on & automated machine unable to issue group save tickets!!? #cheated\nagent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis\nuser: hi Lewis, thank you. didn't realise that & didn't want a fine so we all bought full price tickets. anything we can do?\nagent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew\nuser: great, thank you Lewis. much better service on Twitter it seems \ud83d\ude03\nagent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis\nuser: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies\nagent: No worries. You're welcome. Lewis.\n",
        "user: I don't know if it is racism or poor service but skyclub service sometimes is terrible.\nagent: Care to share what occured? *HDV\nuser: What does *hdv mean?\nagent: That identifies the agent who is helping you. *ASK\nuser: Flying to London. Left skyclub and received late notification of delay. Went back to sky club and told agent at desk I was returning. I was 4th in line saying the same thing. Guess who was the only one who was asked for his sky club membership again? Only person of color. The agent said we are suppose to ask every time. Really? I'm standing in line seeing no one asked. I'm also diamond, not like I'm new here.\nagent: Thank you for sharing details of your experience with us. Please know that Delta does not discriminate or condone (cont.) *HJB 2/2 discrimination of a person or group for any reason. Can you please DM which airport and SkyClub this took place? *HJB... 1/2\n",
        "user: this issue I'm having is with residential service\nagent: What's going on with your residential service? We will be happy to assist.\nuser: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT\ud83e\udd14 (8/8)\nagent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request.\nuser: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service\ud83e\udd14 #shameful (2/2)\nagent: Please use the link below to check on the discount.\n",
        "user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?\nagent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.\nuser: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.\nagent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know.\nuser: I have no service with you at all. Can't I just unplug it and remove the battery forever?\nagent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop.\nuser: Thank you!\nagent: You are welcome!\n",
        "user: After 2 iOS updates my iPhone 6 is still stuttering to start. Looks like it\u2019 s a Samsung coming\nagent: We'd like to help. Are you currently running iOS 11.0.3? You can check in Settings > General > About\nuser: Yes It is staggering in action It is frozen in opening\nagent: Please send us a DM and we can chat with you there.\nuser: Out and about presently will do when back in office. Thank you. Geoff\nagent: No worries. We are here to help.\n",
        "user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681\nagent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha.\nuser: Yeah I will clear my dues and will disconnect my number\nagent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls.\nuser: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number\nagent: We are sorry for the inconvenience caused to you. We don\u2019t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea.\nuser: My bill has been inflated for the previous month & for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection\nagent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better.\nuser: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection\nagent: Please allow us an opportunity to win you back. We don\u2019t want to lose you as our customer.Request you to DM your non-idea so we can assist you better.\nuser: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate\nagent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill.\nuser: Even after your special waiver I am going to disconnect my connection tomorrow\nagent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you.\nuser: What will u guys do? ?\nagent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime.\n",
        "user: where would I send a Charity request to? Would live to get you onboard for our Charity event in aid of\nagent: Hi there, thanks for getting in contact regarding this and it\u2019s great to hear about your charity event. 1/4 You are able to get in touch with them via the store locator. Link-- Once you've found your local store. 2/4 At the bottom of the web page you'll find a direct contact for them. 3/4 Alternatively if you could let me know which store I can find there direct email for you. 4/4\nuser: Thank you so much for replying. My local store is Saville Street in Sheffield\nagent: Good morning Deborah, if you can please click the following link & scroll to the bottom of the page: 1/2 You can then fill out the section & the Community Champion of the store will get back in touch with yourself. I hope this helps. - Lara. 2/2\nuser: Hi Lara, thank you so much for your help x\nagent: That is not a problem at all. I wish you all the best for the fundraising, for such a worthy cause. Kind regards - Lara.\n",
        "user: Y does it cost \u00a3120 for 2 ppl to select seats on a return flight? Can\u2019t afford it & hav to risk sittin alone\nagent: Hey Amy, we introduced this back in 2014 but you can allocate seats for free when online check in opens 24hrs before departure. Or, if... ....you're a member of the Flying Club you can allocate seats for free 72hrs before departure\nuser: But why does it cost so much to select your seat before this time? What is that \u00a360 for?\nagent: 1/2 We apply a fee for customers to reserve preferred seats in advance of your flight.  2/2 However, if you join flying club it's free to reserve your seats 72hrs before departure.\nuser: I\u2019ve just joined the Flyers Club but the seats are still \u00a330 each way.\nagent: You can assign for free when within 72hrs of the flight time and as long as the membership number is in the booking\n",
        "user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?\nagent: \ud83e\udd26 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.\nuser: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?\nagent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:\nuser: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!\nagent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.\nuser: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment\nagent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.\n",
        "user: I paid you your money now get me home. I've been stuck at BWI since 5:0\" this morning\nagent: We're truly sorry for any inconvenience. What's your flight number?\nuser: 1946 Still at BWI by the way....\nagent: We see 1946 arrived early today. Please let us know if you need assistance with another flight.\nuser: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this\nagent: Please DM your record locator share what's going on as we see the flight departed and landed on time.\n",
        "user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure?\nagent: We are investigating this and will have a response for you shortly.  Could you post this on and send us the link? We'll have an engineer take a look.\nuser: great, thanks! thank you, here you go:\nagent: Thank you. One of our engineers will reach out as soon as possible.\nuser: hi! I haven't heard back from any engineer yet, but would love to solve this today!\nagent: If the issue is urgent we recommend filing a support case here:\n",
        "user: why do I keep getting this error please help invalid_client: The client identifier provided is invalid.\nagent: Hi, so we can look into it could you send us a screenshot of what you're seeing? Best /D\nuser: I\u2019m not home right now but this is what I see On my computer Please soundcloud do something about this a lot of people are having this problem\nagent: Hi, thanks for the screenshot. What actions do you perform right before getting this error? Best /D\nuser: I tried to go on discovery sounds and they need me to connect to SoundCloud and that pops up\nagent: Hi, we're not sure what Discovery sounds is? Are you able to log into your account via the SoundCloud app or on web? /D\nuser: Yes This is what discovery sounds is\nagent: Hi, sorry to hear you're having trouble with this. Unfortunately we're not affiliated with discovery sounds. Thanks /D\n",
        "user: hye .may I knw how can I extend a flight ticket? Booking no. Qm9L8g, flight no. AK402. Is there any fees for the process?\nagent: The changes can be done via Manage My Booking up to 48 hours before the flight time subject to change fee and fare difference >> >> You may login to your AirAsia account to proceed with the changes. Thanks - Khairul\nuser: Actually I bought bundle but only 1 person wanna extend the flight..so how can I change the flight date for 1?\nagent: Hi , We had replied to your concern via DM. Kindly check your DM for further assistance. Thanks - Khairul\nuser: Ok..thanks.\nagent: We happy to help you. Make it a great day :) Thanks-Sha\n",
        "user: Just bought a Just Chicken sandwich from and look at the small amount of chicken included in half the sandwich! #TightOnTheFilling\nagent: Hi Andrew, I'm sorry to hear you're not happy with the amount of chicken in your sandwich. I'd like to make a log of your feedback. 1/3 Could you please DM me your name, address and postcode? I'll need the barcode, supplier code (SC1234) and date code from the sandwich. 2/3 Finally, can you send me a photo of the bottom row of digits on the receipt? Failing that, where and when you bought the sandwich - Nick 3/3\nuser: Please see photos of info requested. I don\u2019t have the receipt as paid cash. Purchased at Tesco Victoria Street Bristol. Date 19Oct 04:07 L1\nagent: Hi Andrew, thank you for sending the details through. 1/2 Could you please DM us your full name, address and e-mail so we can make a log and arrange a refund? Please confirm the price. TY - Eve 2/2\nuser: Thank you. I have just DM you.\nagent: Hi Andrew, that's a \u00a32.00 Digital Moneycard sent to your email to say sorry for the poor quality sandwich you bought in store. 1/2 Once activated you can use within 30 mins. I hope that helps. TY - Rhuari 2/2\nuser: Thank you\nagent: I'm sure we will do our best. Have a good night. TY - Rhuari\n",
        "user: why remove the crosses from the church? I saw down the same is this PC gone mad?\nagent: Sorry Tas, we're just looking into this for you, we'll get back to you as soon as we've got more info. Aisha\nuser: Ok just don\u2019t understand as can do it why can\u2019t\nagent: Hi Tas. We're aware of this issue and are already in the process of correcting the image on the bottle. Corey\nuser: I hope so because it\u2019s not just me you\u2019ll be getting messages from! I do hope will issue a public apology for the photoshopped images used on the olive oil bottles.\nagent: We're aware of this issue and are already in the process of correcting the image on the bottle. Steven\n",
        "user: Why is service so horrible in Flagstaff!\nagent: Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto\nuser: You cannot fix the issue in Flagstaff. I got an over the air update this morning leaving there.\nagent: We always want to make sure you are getting the best signal possible! Let us know if we can look into anything for you! *LauriL\nuser: Add high speed to Flagstaff!\nagent: Let's get to the bottom of this! DM me your zipcode and I'll check it out! *LauriL\nuser: Contact someone in Flagstaff. I am back in California.\nagent: OK we understand! Thanks for working with #Social! *LauriL\n",
        "user: why is my seat missing an armrest..paying a full ticket fare I would at least like to have two armrests....\nagent: Hi Allen. Thank you for bringing this to our attention. I'll definitely pass this along to our Cabin Maintenance Crew. *TDH\nuser: Thank you Delta. I am certainly disappointed by this\nagent: My apology for the missing armrest. I can offer you 4000 bonus miles to your SkyMiles account. *TDH\nuser: Great. Thank you\nagent: Thank you for your patience. Bonus miles will post to your account within 7 days. *TDH\nuser: Ok do you need my info?\nagent: No sir. I have all your information here. Thank you. *TDH\n",
        "user: I can\u2019t get free Netflix due with my Tmobile one because my plan based on last year rate . That\u2019s the tax being with Tmobile. \ud83d\ude13 Thanks for taking care a customer that has been more than 4 year with Tmobile\nagent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill\nuser: I guess that you cannot do anything since your coworker said that we won\u2019t able to do it is the only can do Could you add the Netflix offertory my plan?\nagent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill\nuser: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn\u2019t make sense. The offer doesn\u2019t apply because I am saving money in my plan.\nagent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill\nuser: Thanks. I will emailed . Have a good night\nagent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill\n",
        "user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop)\nagent: Hi Remi! We\u2019ve recently made some improvements to our shuffle algorithm. We\u2019d love to hear your feedback here: /AU\nuser: Try to shuffle on artists \"Rancid\"; will get track \"Ruby Soho\" and many recent track mutliple times while nothing from their older albums.\nagent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU\nuser: One month later... still waiting for some come back from you on this seems to me you guys don't care at all\nagent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI\nuser: 2 month later, what is your progress on resolving this bug?\nagent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP\nuser: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls\nagent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV\nuser: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please\nagent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV\n",
        "user: All sites are down on my Grid.\nagent: Im sorry to hear you are having trouble, is there a site/domain I can take look at? Has a support request been opened regarding the issue?\nuser: I have not opened any yet as I just noticed. One domain is I see an Abuse Notice in my account for several of my Wordpress sites. Not sure what this is about?\nagent: I see, it looks like there was a support request sent out regarding the service being compromised, the sites we likely disabled as a result. I would suggest reviewing the file list provided in the notice and/or updating the open support request with any additional questions.\nuser: :\\ None of the files are legitimate from what i can tell. Domains no longer registered are listed\u2026\nagent: I would suggest going through and removing/replacing the listed files, once cleaned we can rescan the sever and enable the sites.\n",
        "user: my router won\u2019t restart. stuck on orange. live in Hackensack NJ.\nagent: Let's check for outages in your area. Click the link below to get started.\nuser: i dont my know username or password \ud83d\ude14\nagent: Have you tried to reset the router yet?  On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.\nuser: yes several times \ud83d\ude2d have tried. stays stuck on orange and doesn\u2019t do anything.\nagent: Are you able to rest your battery backup box?\nuser: the ONT the Ont?? ?\nagent: Yes, the ONT.\n",
        "user: Hi ,How long will it take to Switch from\nagent: We would love to have you in Idea family. Please visit nearest Idea store for further assistance. Regards, Mahindra Please locate Idea store on this link Rgds, Mahindra 1/2\nuser: i already ported but they saying it will take 1 week to switch from even i got Idea sim but \"to activate that number it will take 1 week time \" told by Idea CC Exe Shall I share the mobile number? that was not idea store some agents of idea sat in the Reliance Store\nagent: As our executive have informed you already, we request you to wait for sometime. Regards, Mahindra 1/1 If your number doesn't get active in sometime, please write us back. Regards, Mahindra 1/2\n",
        "user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones\nagent: Thank you for letting us know. We'll be addressing this matter. -LC\nuser: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal\nagent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC\n",
        "user: spot the problem. Which is correct? One is from the app the other is from log in on website.\nagent: \ud83e\udd14 Let's take a look at this for you Evelyn, please chat with our online team:\nuser: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay \u00a356 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know\nagent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.\nuser: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time\nagent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there \u2709\nuser: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 & its still say that on my app even tho my upgrade is Jan 18\nagent: \ud83d\ude22 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more.\nuser: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM.\nagent: \ud83d\udc4d We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.\n",
        "user: who can I speak to about noise from idling trains on the mainline in Bath? Freight and passenger, late at night, residential area\nagent: Hi there. How can I help? Rachel\nuser: Hi. I live v near the mainline just to the east of Oldfield Park. Be good if idling trains could cut / reduce noise.\nagent: I will be sure to record your feedback. We don't run freight trains, but the passenger services we do run, especially at night is very limited. Apologies for any inconvenience. Rachel\nuser: freight trains on the westmoreland siding are the worst. But increasingly your trains too. Who do I speak to re freight trains... please could passenger trains lower engine noise, or be stopped in less residential areas, esp late at night? Thanks Hi - any ideas on this one? I didn't really get an answer about freight trains. Thanks\nagent: Hello. You can find out more information here: . Contact details for Network Rail can be found as well. - Jordan\n",
        "user: Every time I try to scroll in DW CC 2018 (Windows 10) using my touchpad, DW crashes. This is so frustrating! Is this a known bug?\nagent: Hi Dan, did this happen with DSW CC 2017 version? Do you have a dual monitor display? Please submit this here.\nuser: I don't recall it happening on with DW-CC 17. I have multiple monitors at the office, but only using my laptop screen now.\nagent: I have looped in our web expert to help you with this. Does this happen with all files or just one file?\nuser: Any file.\nagent: Dan, the crashing happens when only using the touchpad? Have you tried attaching a mouse for a comparison test? This sounds like a bug\nuser: No mouse with me at the moment, so it's only been touchpad.\nagent: Dan, our web expert will be in on Monday morning. He may want to collect additional information from you regarding the crash.\nuser: No problem. You can DM for contact info.\nagent: This bug has been resolved long back, But we can check if it came back.\n"
    ],
    "summary": [
        "The customer is complaining that what will you do if there are no enough pilots to fly. The agent answered that as of now flights are scheduled and they have avoiding cancellations.",
        "Customer is complaining about delayed flights to MIA. Agent states it's due to repairing the water leak and are ready to resume the flight.",
        "Customer is complaining about the missing  delivery. Agent asks whether currently they have issue with a delivery.",
        "Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.",
        "Customer is requesting to tell them where has stock of the hulk buster at 9.99. Agent updates that all store are saying to order now and to collect in 3 days and they will be getting it back in stock.",
        "Customer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.",
        "Customer is asking that are children allowed to sign up for rapid rewards. Agent updated that several families have the same address associated with multiple accounts.",
        "The customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.",
        "The customer is complaining that they have lost more than 50 contacts and battery also sucks after the update. The agent asked to dm them for further review on that issue.",
        "Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.",
        "Customer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.",
        "Customer is enquiry about the latest android version of samsung. Agent inform that they will going to update once samsung updates.",
        "Customer complains about eBay services. Agent updated the customer to check the URL for further assistance.",
        "Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.",
        "Customer complaining that internet and fios down  for 5 hours when message told it would be on in 1 hour. Agent telling that internet and tv are down right now and we will try to reset battery backup unit  which will trigger a reset to main network terminal  if the services not back sign  in with your credentials  check outages at this url.",
        "Customer is complaining about not being able to use the ticket for return journey. Agent states that it gets cancelled if the onward journey has not made.",
        "Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.",
        "Customer is complaining about the bugs in the software. Agent states that he will escalate the account to their tech team.",
        "Customer identified niece as a male in error. Agent has corrected nieces title to female.",
        "Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.",
        "Customer complaining about restricting limits in speed and how it will be helping for lower wage families. Agent updated that he will take his feedback seriously and  he will pass his feedback on to the loyalty department.",
        "Customer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.",
        "Customer is complaining that they found a slug when they cut a cauliflower. Agent apologizes for this and updates that they can issue a refund  if they send DM with full name and addres.",
        "Had flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.",
        "The customer asks how to get verified in the spotify. The agent asks whether the customer have an artist page up on spotify and asks the customer to request the access to spotify for Artist via link provided.",
        "Costomer is complaining that the statement is generated which is still the same. Agent  is telling that Rachael is currently out of the office and she will contact him when she is back.",
        "Customer is complaining about drained battery when his MacBook pro was on sleep. Agent is requesting for the detailed information for resolving the issue.",
        "Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.",
        "Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.",
        "Customer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to  Adobe ID(Email) for further assistance.",
        "Customer is saying that everytime  a song played, it get uninstall and they are  forced to reinstall it. Agent asks to answer in DM where they will  pick up the conversation.",
        "The customer is complaining that hulu is just chugs at the most random moments. The agent asked to reboot the device and modem/router for 1-2 mins.",
        "Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.",
        "Customer is complaining why its taking more time to reset a password since they have waited for 30 hrs and still no response. Agent updates for ios 11.0.3 follow steps, go to setting, their name, password, Security. If it doesn't help then DM them so that they can continue with them in provided URL.",
        "Customer is complaining  about operating system while playing game . Agent explaining regarding process of Tracert programming .",
        "Customer inquiring a mis connection in check in timing of a flight . Agent has clearing the doubts of a customer providing necessary l information.",
        "Customer is asking how to elevate his status when the link is not working. Agent replies that the portal to elevate their status which will be  available on December 1st through 11:59 pm.",
        "Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.",
        "Customer is enquiring about the Sainburys URL. Agent informed that they can't comment on other brand products.",
        "The customer asks whether any update on restoring cable/internet to Warren RI. The agent replies they are waiting on restoration of commercial power and they will inform if they find any other.",
        "Customer is complaining about lack of first class carriage. Agent asked  the journey details and informed they have first weened upgrade for 7.50 each way.",
        "Customer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.",
        "Customer is complaining as they have received the message by stating that they said mean things and abusive to another member. Agent is updating  to view enforcement actions and can submit a case review.",
        "Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.",
        "Here Customer complained that after updating all the apps ios is not working properly so  he is asking how to fix it. Here agent ask to  update   all app available on device hence it wont resolve the issue so agent ask customer to message him on app after that he can look after to resolve the actual issue.",
        "Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.",
        "Customer is asking help to Port in. Agent updates to DM  their contact number and pincode and tells that their team  will surely contact them for further assistance and requests to wait for some time.",
        "Customer is asking about  the routes of the pdf files. Agent says typekit troubleshooting article:URL.",
        "Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.",
        "Customer is complaining that he is trying to download the game but its getting stop on 87 to 99 percent what to do. Agent updated that to leave the console be until that finishes and let us know if it does not finish up by tomorrow.",
        "Customer is complaining  that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .",
        "Customer is complaining that they are receiving frequent calls from customer care support. Agent requests to share contact number, complete address of store and states that this issue will be forwarded to higher authority for further investigation.",
        "Customer is complaining about the low stock. Agent asks to DM their full name, email address and full home address details of account.",
        "The customer is asking about the availability of chevron skirt. The agent updated about the  skirt availability of required size.",
        "Customer is having an issue with not working of Bluetooth on his iPhone 8. Agent updated that send the URL to customer related to Bluetooth issue and also informed to send DM.",
        "The customer is asking for the Uber's Dubai office number and emails to reach to solve some issues. The agent replies that they don't offer phone support for these issues and asks to send them a note via link provided by them.",
        "Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.",
        "The customer needed help but figured it out. The agent wanted to know if there was still a problem and if there was an error code.",
        "Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent  updated  that once he arrive at preston, he can speak to station staff who can assist further.",
        "The customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.",
        "Customer is complaining that the embedded URL does not activate the offer. Agent updates to call to their digital assist team to look into this at the given contact number.",
        "The customer asks whether the flight AK 377 Bali to KL cancelled since he got the text message regarding that and adds that the dates are confusing. The agent asks to provide booking number and informs that the flight is cancelled and suggests to opt for Free Flight Change, Credit Shell or Refund.",
        "Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.",
        "Customer is complaining about the delay of the flight where the agent didn't allow him to change his original flight. Agent apologized and states that the crew team will try to cover as much as time consumed while landing to ORD.",
        "The customer is complaining that these girl songs beat got changed and it's more high pitched now. The asked for the phone model, operating system and spotify version he his using.",
        "Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.",
        "Customer complaining about yesterday s ride was awful and running late with dangerous driver. Agent suggests that please report  this to our critical response line  and also feel free to send this through our help center ticket request from url.",
        "Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.",
        "Customer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.",
        "Customer is concerned about the aerosol product which has no age restrictions. Agent is updating him to DM his full name & amp, address so that they can logged and reviewed.",
        "Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.",
        "Needs instructions on how to configure the vpn gateway. Someone will respond through the forum.",
        "Customer is complaining that he hasn't received his payments which had to be the instant pay. Agent requests for the email address and phone number for further assistance. Also states to check the mail and follow up with the team reached out to him.",
        "The customer is complaining that they can't download any workout apps even wifi doesn't work either. The agent asked to send a screen shot of the error they are facing.",
        "Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.",
        "Signed up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.",
        "Customer is inquiring about buying options for apple watches on the same day since he didn't find it in the local store. Agent shares a link to find the nearest stores and also suggests to try ordering online or via telesales department.",
        "Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.",
        "Customer is  enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.",
        "Customer is requesting for assistance in accessing his moms account. Agent state that it could be done if the account gets moved to customer's name or by having log in info from his mother.",
        "Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.",
        "Customer is complaining about mobile network service. Agents informs that his engineers are working on issue.",
        "The customer says he paid for an item and seller told him that they cannot send for 2 to 3 months. The agent replies that the customer have 30 days from the estimated delivery date to file a claim.",
        "The customer complains that it was a very short sale, he got a notification that he had a tech sale, the drone was included at $349, but by the next morning it's $499 and he could not purchase it since he left his wallet at office the previous day. The agent apologises since their prices are subject to change, as stated in their terms and conditions and requests to provide the catalogue number for the drone, so he can advise better and suggests that in future days the product can be reserved for the next days.",
        "Customer asking is there a reason why all endurance drills this weeks are 45 minutes. Agent is asking that is this his first week of training and also inform that please perform this week and keep up the loop for his next week looks the same.",
        "The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.",
        "Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.",
        "Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.",
        "Tesco's website is badly set up and crashing a person's computer. The agent asks for intrusive personal details to log the problem which the customer refuses to provide  so the agent does not do anything helpful at all.",
        "Customer is enquiring about follow up of the complaint that he raised. Agent informed that they will forward the case to relevant team.",
        "Customer is complaining about delaying of the flight. Agent is updated that they will put on priority standby status and they will work to re accommodate ASAP.",
        "Customer is complaining about airline as they charged  them and also checks their bags at the gate. Agent makes her understood the basic economy rules of flight and takes feedback.",
        "The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.",
        "The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.",
        "The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.",
        "Customer is complaining about the removal of certain channels even after paying the fee for them. Agent states that their billing office is currently closed and requests to reach back in the next morning.",
        "Customer is complaining about the delay of 1 1/2 hours which is messing up their schedule in Orlando. Agent updates the new departure time is 956am and their customer advocacy team will reach out to them with compensation.",
        "Customer is questioning that does the new updates have macOS High sierra support. Agent updates that they are looping in an expert and updates that it does support macOS High Sierra and requests to refer the system requirements in the given URL.",
        "Word freezing after a Microsoft update. A link to repairing an office application.",
        "Customer is complaining about the unions which cost is 1.65 for 3 onions. Agent says to DM full address using below link will be send a gift card out instead.",
        "Customer is complaining that the wi fi gets crash for every 20 mins and shows the red light blinking. Agent is confirming about the light blinks is of internet connection lights of router which shows loss of connection.",
        "Customer is praising a conductor for the politeness with his service. Agent states that he passed on the feedback to their manager.",
        "Customer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.",
        "Customer is complaining about tesco expressin brackley not taking 1 coins . Agent informed that they are informed the store already and next time it will not happen again.",
        "Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details  through the given link.",
        "The customer is complaining that he was facing issues even after several updates. The agent asked have they tried to install the update manually.",
        "Customer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.",
        "Customer is complaining that they are not getting points even after adding 100 $ on their account and its an american id and they have a Saudi arabia game. Agent updates that the region  of the game should match with the region in their account then the DLC will work fine.",
        "Customer is complaining that how long is the typography fix going to resolve. Agent updated the customer that they are looping with experts to resolve the issue and also informed that in the creative cloud application click on the 3dots on top left corner and choose check for updates then update should appear.",
        "The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.",
        "Customer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.",
        "Customer is saying that is it difficult o remove the tab from 4 pint containers of milk without using a sharp implement. Agent asked the customer to share the photo of barcode and DM the Nectar card number using the link.",
        "Customer is asking to match online price with receiving price by creating  online stores where it can be matched. Agent apologised for the disappointment and asked the customer to give full name, address and email address.",
        "Customer is not happy with how the marketing is done by Idea network. Agent requests for the contact number for better assistance in resolving the issue.",
        "The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.",
        "Customer is complaining about   no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location  and he will make an announcement.",
        "Customer is complaining about the poor service where they failed to receive the product delivery on time. Agent states that this issue will be investigated and appropriate action will be taken against them.",
        "Here customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.",
        "Customer is enquiring about when longer trains are coming to Efield. Agent informs that list has not yet been provided yet.",
        "Customer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.",
        "Customer is complaining about the cancellation without lettering him. Agent says that he called the store and advise that order was cancelled automatically by the warehouse in regards to a stock issue.",
        "Customer is asking how to disallow external users like outside users sharepoint  site. Agent is replying that we look in to it  and we found some documentation that help with this url.",
        "Customer is complaining about the snacks which aren't gluten free but placed on the free from shelf which very misleading and potentially dangerous. Agent updates that they have alerted the store and they are moving them right now.",
        "The customer says that the spectrum is not using automated system anymore. The agent says spectrum is currently working with Viacom to continue providing channels.",
        "Customer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.",
        "Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.",
        "Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and  DM the username and email address.",
        "Customer is complaining that the he was charged for months after the cancellation of account and he was refused to return the money. Agent asked to DM to assist ans said that T-Force is always there to help them out.",
        "Customer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.",
        "Customer is complaining about the rejected application every time. Agent requests for the additional details along with the alternate numbers.",
        "Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.",
        "Customer is complaining about the poor service where they changed their flight and lost boarding position A to C and wouldn't let them $ for priority boarding during check in. Agent updates that their Gate agents have the ability to offer Upgraded boarding when available within one hour of departure and apologies for their continued frustration.",
        "Customer is complaining that how to change GRS replication to LRS. Agent updated that they have alerted the team and they will respond.",
        "Customer is enquiring about buying a xfinity modem for someone. Agent sent an URL to customer so that the customer can learn which device is approved and also informed to sent DM to into further.",
        "The customer is complaining that they haven't receive 100% bonus. The agent updated that 100% bonus data has been added to the data plan.",
        "Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.",
        "Customer enquirers about change his flight booked date. Agent informs customer to  make flight change.",
        "Customer is complaining that he is unable to play the songs in queue on Spotify app and it stops after playing 1 song. Agent requests for the details about the device, operating system and the Spotify version. Also suggests to follow few steps by sharing an URL.",
        "The customer his live TV stream is working everywhere but when he tries watching it with Blazers basketball it says \"connection error\". The agent asks to send the ZIP code and sends a link to resolve the issue.",
        "Customer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.",
        "The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.",
        "Customer complaining about American air check the baggage non code share air line from past but now its not. Agent updated  that the baggage policy was  made changes recently and bags are only checked to the destination of each ticket.",
        "Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.",
        "Customer is complaining that they have connecting flights in CLT that they left less than hour for. Agent updated that they have backed up on the next flight out just in case.",
        "Customer is requesting to check the order whether its in stock or not and requests to make sure the item is on the order whey they collect. Agent apologies for the inconvenience also updates that they have sent the chats through to on of their managers who can look at this issue.",
        "Customer is complaining about the Nike app which showed them 15 mins workout but showed the start stop time that's 30 mins. Agent recommended editing their run to match the duration, go ahead and logout and then log in and go on a test run and report back.",
        "Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.",
        "COD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).",
        "Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.",
        "Customer is requesting to add support for other U2F cable browsers like  Opera and Firefox via plugin since they have to use codes in a right pain. Agent updates that this has been sent to developers team and requests to DM details to have a further look into this issue.",
        "Customer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.",
        "Customer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.",
        "Customer is complaining about the lost property where they have left their toilet bag with all their makeup on the train home to Edinburgh. Agent updates that it would terminate at Euston so that they need to leave a message with lost property and they will call back if the property is found.",
        "Customer complaining about hulu support live tv always buffering. Agent suggests to reboot of his Roku modem along using URL and suggests to contact his viewer experience team by phone or live chat.",
        "Customer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.",
        "Customer is complaining that they are too much husks in their organic oats and thinks that this maybe the quality control issue. Agent updates to Dm their details so that they can fed back to their suppliers for review and also asks what would they prefer when they sent a moneycard refund via post or email.",
        "Customer enquirers about cancelling an order. Agent informs customer to let them know if they have trouble in cancelling order.",
        "Customer is complaining for having different regulations of electronics that can go into hand luggage for Maldives.. Agent states that they are complying with the UK governments new security requirements for cabin baggage.",
        "Customer is saying that DVR does not record any of the thursday shows. Agent updated that there is a need to change a box due to missed recording folder.",
        "The customer asks how does the BankAmeriDeals works and says that he added one and used it but nothing is showing up as earned. The agent informs that it will take 3-5 days from the purchase date before the transaction in their system and it takes up to 7 days from the purchase date before the credit displays on customer's earned tab.",
        "Customer is enquiring about the router which is not getting print even though after changing IP address. Agent is happy for customer response and asking them to reach out for further assistance.",
        "Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface  Diagnostic Toolkit to check for possible corrupted files in the given URL.",
        "Customer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.",
        "Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.",
        "The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.",
        "Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.",
        "The customer is complaining that even though they have plugged in everything it says they have no coax connection. The agent asked to dm them even the issue persists.",
        "Customer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.",
        "Customer is complaining about experiencing dropped calls for the last month. Agent requests for additional information over DM to assist further.",
        "The customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.",
        "The customer is complaining that thye face extreme noise while travelling. The agent updated that they will surely pass comments regarding that.",
        "Customer is complaining that Google play is not reading SD card. Agent asked to re install the Google play app.",
        "Here customer complain about internet issue where 1 gb of data is gone within 20 minutes. Here Agents sends a link where customer can find how to manage  data and also tells him  to message if it wont get resolve so that thier team can help her over it.",
        "Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.",
        "Customer is complaining about the poor signals on the ESPN network. Agent requests for the name, zip code and the service address for better assistance.",
        "The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.",
        "Customer is complaining about the issue with the service after the previous update and states that didn't get any help visiting the support page. Agent suggests to update the carrier settings and requests to check out the article he shared to resolve the issue.",
        "Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.",
        "The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.",
        "The customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.",
        "The customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.",
        "Customer is complaining about amount has been deducted from bank account but received the email  transaction is unsuccessful. Agent updated that booking is confirmed with payment.",
        "Customer is complaining that when they try to open files on PC using Backup Plus Slim for Mac its opening Pictures and some text files instead of their Documents. Agent updates that time machine was not designed to restore on PC and recommended to contact Apple to solve this issue.",
        "Customer is complaining about customer service for not picking up the calls. Agents informed that during that time high call volume and asked to allow just few minutes to review the messages.",
        "Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.",
        "Customer is requesting help to get back their iPhone which they left on the train on 22.35 from Ealing Broadway to Langley 22.57. Agent updated that the staff at Oxford checked the train but unfortunately no phone was found and advises to report it as lost on their partner website.",
        "The customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.",
        "Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.",
        "The customer was asking that why he has been charged for bags. The agent responded saying thatbasic economy fare checked bgs are non refundable.",
        "Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.",
        "Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.",
        "Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.",
        "Customer wants to change their seat from 17c to 1c. Agent updates that their seat has been set as per requested and they can make payment at the service counter on departure day.",
        "The customer is complaining that some of the channels are missing. The agent asked to swap two of the boxes and see the problem persists and if so asked to dm them+.",
        "Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on  , if he has some issue can message him for the better assistant.",
        "Customer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.",
        "Customer complaints that he is being charged unnecessary. Agent informs customer that service has been deactivated as requested.",
        "Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.",
        "Customer enquires how to send the funds to different user on ps4. Agent replied that once the funds are transferred to their account they cannot transferred to other account.",
        "The customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.",
        "Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.",
        "The customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.",
        "Customer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their  system for anything they can find and also to DM.",
        "Customer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.",
        "Customer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.",
        "The customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.",
        "Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.",
        "Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime  and for some reason if tipping screen is closed, they will add the tip manually.",
        "Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.",
        "Customer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.",
        "Customer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.",
        "Customer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.",
        "Customer is telling that its not his fault as that people stole the mail & apm and they put  a metal monstrosity in front with  a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.",
        "Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.",
        "Customer is complaining about the adobe software in where \"fill and sign\" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.",
        "Customer is complaining about the service which makes him wait 1 hour to get bag  at DFW. Agent  updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.",
        "Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.",
        "The customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.",
        "Customer is complaining about the terminal of the flight. Agent updates that they will have on their way ASAP.",
        "Customer is having some display issue. Agent asked which apple watch is using,version and asked display issue with any other apps and informed to start updating both devices to see if the issues continues.",
        "Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.",
        "The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.",
        "Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.",
        "Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.",
        "Customer is complaining  about the idea network which is worst in their area from last 3 days. Agent says to specify your exact concern, so that  can assist better.",
        "Customer  compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.",
        "Customer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.",
        "Customer is complaining that the ticket $430 \"amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.",
        "Customer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.",
        "Customer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.",
        "Customer complains about issue with sprint care social network. Agent updated the customer to  DM for for further assistance.",
        "Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.",
        "Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.",
        "Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.",
        "Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.",
        "Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.",
        "Customer wants to contact a member from talent team to enquire about the status of his job application, and states that he tried to contact recruitment team and didn't get any responses. Agent requests for the details of the applied jobs so that he could share it with the recruitment team.",
        "Customer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.",
        "Customer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.",
        "Customer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.",
        "Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.",
        "Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.",
        "Customer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.",
        "The customer enquires about the 5GB at 500frs offer and asks to \"Promote\" again. The agent informs that was a promotion and the promotion has ended.",
        "Customer is complaining that her iphone is not connecting to wifi where as other devices and smart tv is working fine with the same network. Agent asks her to reboot the settings and also asks details about network and ask the customer to message so that with further chat he can  resolve the issue.",
        "The customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.",
        "The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.",
        "Customer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed  by the studio and appropriate action will be taken.",
        "The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.",
        "Customer was wondering to put lock on  my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take  a TSA approved lock.",
        "Customer is complaining about the service. Agent updated the customer to DM with email address,some details of what's going on and what options they can help out.",
        "Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.",
        "The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.",
        "Customer says MBP swapped arrangement of monitors three times today. Agent asks to DM  and they will continue from there.",
        "Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with  location,So that they can gather more information for better troubleshoot.",
        "Customer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case manager is in touch with them via mail regarding on the refund and provides an URL for more information.",
        "Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.",
        "Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.",
        "Customer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.",
        "Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.",
        "Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.",
        "Customer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.",
        "Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.",
        "Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.",
        "Customer complains about the Comast service. Agent asks to send DM the account info.",
        "Customer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.",
        "Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.",
        "The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.",
        "Customer is asking that he had paid for a season of rake downloaded it to his ipad and amp now they can't watch it. Agent suggest him that if possible to download purchased content for offline viewing and DM us.",
        "Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.",
        "Customer complies on high internet charges. Agent assisted the customer by making some changes in the plan.",
        "Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and  asked whether he spoke with upgrade team  regarding offer and finally inform to pay for the same.",
        "Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.",
        "Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.",
        "The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.",
        "Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.",
        "The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.",
        "Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what  device are you streaming from and  are he getting same issue while  streaming from iPhone.",
        "Customer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.",
        "Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.",
        "The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.",
        "Customer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.",
        "Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.",
        "Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .",
        "The customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue.",
        "Customer is complaining  about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.",
        "Customer has problem with his iphone i tunes library created. Agent informs customer to DM if issue comes back.",
        "Customer is complaining about catering service in British airway. Agents updated the customer that he will share the feedback with related team.",
        "Customer is complaining about the bug in the Spotify webpage. Agent states their Artist support team would assist and requests to get in touch with them.",
        "Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.",
        "The customer says that he is unable to connect to the internet, he is going to be restarting every time with no solution, he says that he is getting \"Unable to connect to the Internet, Please try again later\" when he restarts and tries to subscribe again. The agent says that the line profile on their end is ok and suggests to restart handset then to try different sites to browse to test and asks to check DM.",
        "Customer is complaining about the software which is automatically updates and then all the settings, changes they made  are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.",
        "The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.",
        "Customer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.",
        "Customer is telling  how T-mobile has the best service than AT&amp. Agent is happy to hear the response from the customer.",
        "Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation  options on Twitter, they are welcome to contact customer support ask for a supervisor.",
        "Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.",
        "Customer complaining that he  is unable to play the music  in spotfy music app. Agent ask the customer to open that app in  incognito mode and it  BTW  it resolved itself.",
        "Customer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.",
        "Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.",
        "Customer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.",
        "Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.",
        "Customer is asking how to remove expired subs from mynorton? Agent is updating him to sign out/sign in again after few hours to check if this stil happens.",
        "The customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.",
        "Customer is complaining about VirginTrains timings. Agent updated the timings.",
        "Customer is stating the error in the chanel. Agent updated that it is due to associated signal issue.",
        "Customer complaining about 5 hours trip turned into 15 hours and also having  to spend extra $400. Agent  telling that we had to take a closer look for u give us a follow and dm with your record locator.",
        "Customer is very delightful with the service when they heard heart warming story from the passengers how the airline helped after breaking her foot. Agent was really appreciated with the feedback and asks the customer to DM rapid rewards, if not then provides an URL where they can enroll the rapid rewards.",
        "Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.",
        "Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.",
        "Customer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.",
        "Customer enquirers about seating in flight. Agent informs customer that only middle seat is avialble.",
        "Customer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.",
        "Customer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.",
        "The customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.",
        "The customer is complaining that the app not letting them to sign in or register and says they have already registered but they haven't done it before. The agent asked them that whether they forget the password if so they will send it via \"request my password\" and asked them dm their name, address.",
        "Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.",
        "The customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.",
        "Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.",
        "Customer is complaining about the service, that after the cancellation of the flight due to crew being illegal, they have rebooked, paid extra and paid interest still got no service. Agent updates to DM them once they arrive and they will be happy to review the entire situation.",
        "The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.",
        "Customer is complaining about wine is not refrigerate. Agent informed the customer that they will need to display all of the Meal Deal Options together and informed the customer to DM with Full name and E-mail.",
        "The customer says that he Signed in as a subscription owner and can't see his subscription and he asks to raise the ticket to get the issue resolved. The agent recommends filling a free subscription management support case in the link provided and asks whether he gets any error messages and then asks to send the screenshot of the error message and follow the provided link for further assistance.",
        "Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.",
        "Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.",
        "Customer was very disappointed about variation in the price. Agent says to check with the rider app under the help section or email to respond.",
        "Customer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.",
        "Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.",
        "The customer is complaining that he can only find rbd song. The agent responded that they will be having all of the songs soon.",
        "Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.",
        "Customer is having an issue with typography of microsoft site showing an errors. Agent updated to provide the screenshot and  asked the customer what troubleshooting steps have done on particular issue.",
        "Customer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.",
        "Customer having an issue with sorting and filtering the albums. Agent sent the URL which is having the information of sorting and filtering.",
        "Customer is complaining to amazon about the motog5s plus phone where the dust in camera. Agent request to share the order details.",
        "Here customer is complaining about the apple phone get freezes if he uses the  the cable without adaptor. Here note down the issue and ask the customer to follow the steps  and takes the details and tells the customer to message him to get better assistance over it.",
        "Customer is complaining about price says chicken 4 but a different more expensive  chicken on the self. Agent says have spoken to the metro and have sorted this out.",
        "Customer is complaining about rescheduling of his flights and fears of missing his scheduled naval carrier journey. Agent assures to connect with the rest of the flight by getting customer on a flight to Seattle. Also states that would assist to reroute the luggage.",
        "Customer is complaining that paying even more is not fair for that feature. Agent updates that they are looking to make Smart Sync available to more users and the pricing will reflect to the professionals as the value they were adding through new features.",
        "Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and  only tech options is going out to look at this issue.",
        "Customer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.",
        "Customer complains about the damaged suit and laptop due to the spillage of drink by the flight attendant. Agent requests to submit a formal complaint with the onboard flight leader and states that the baggage office will review it once it is filed.",
        "The customer is complaining that they were charged 200$ for iphone x6 which is less in the market. The agent asked to dm them the claim number and where they have purchased.",
        "Customer complaints of losing seatS. Agents inform customer to share his receipt number for the purchase.",
        "Here customer is having quality issue of fat beef mince. Agent take the details  and asked the customer to message him and also  says that he will refund his amount.",
        "Customer is having an issue with no service and signal  is available. Agent updated that to send DM so that they will work on it.",
        "Customer is complaining that the window need to be fixed in seat 1A on flight 2433 to MYS from ATL. Agent updates that this complaint has been reported to the flight attendant.",
        "Customer is facing service issue. Agent insist customer to scheduled an appointment to get it resolved.",
        "Customer is complaining about the uncleanliness in the train. Agent updated that they will pass this information to the fleet team.",
        "Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.",
        "Customer paid the money to a wrong number and now he wants to reverse the id. Agent informed the customer to provide the name,amount transacted,phone and id number via DM.",
        "Customer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.",
        "Customer is inquiring about product delivery confirmation. Agent informs customer to keep posted about delivery.",
        "Customer  is facing frequent crashes on  his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.",
        "Customer complains Chromecast which is not working in the app. Agent provided the link where the steps are available to reinstall the app.",
        "Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.",
        "Customer is concerned about the package he requested for return which has not picked up yet even after 1 month. Agent requests to share his details in the provided link and they will sort it ASAP.",
        "The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.",
        "Customer is complaining about iphone 7 which  has screen bleeding issue in few days out of warranty . Agent updates that they will get back to them in DM shortly.",
        "Customer is complaining  about staff and services of the company. Agent updated the customer to  DM for for further assiatance.",
        "Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue  to internal concerned team n resolved it.",
        "Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.",
        "Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.",
        "Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.",
        "Customer is  enquiring that as he has own the season pass (on xbox and ps4), he has not recieved the login bonus on ps4. Agent is requesting to provide Gamertag and PSN id and also states that the reset will be done at 5pm PST.",
        "The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.",
        "Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem  connected to a surge protector or is it plugged directly into the wall ,Finally  informed they will schedule a technician to further investigate this issue.",
        "The customer have a problem. The agent is very cordial and offers to follow up on the case.",
        "Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.",
        "Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.",
        "Customer is requesting to help them in troubleshooting the problem where their iPhone SE's personal hotspot menu has been got for several weeks. Agent asks for the details and updates to meet in DM to have a closer look into this issue.",
        "The customer is asking about the 1405 train delay. The agent replies that the delay was due to trespassers on the line.",
        "The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.",
        "The customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show  accurate speed in internet.",
        "Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .",
        "Customer is complaining about the issue with filling the form to order a new SIM. Agent requests to try with the alternate browser for the process and suggests to use Mozilla Firefox.",
        "Customer is complaining about the sudden price increase. Agent informed the customer that the pricing and offers are the decision of the sellers and  also informed that he will pass the information to the concerned team.",
        "Customer is enquiring about the fee on relisted/unpaid bids. Agent updated customer about the fee-listing promo.",
        "Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.",
        "Customer asking to turn up the volume on the edge channel. Agent asking that having problems in all channels or just one channel and suggest to disconnect the coax from the back of the box and recoonect.",
        "The customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.",
        "Customer missed his flight needs  refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.",
        "Customer enquired about the flight and asked some contact details. Agent asked the customer details.",
        "Customer is enquiring about winners list of oneplus 5T. Agent informed the customer that to visit their page to check the winner details once results are out.",
        "The customer is asking whether there is any reason why his @VirginAtlantic flight for that afternoon is already delayed of 1hr20min and asks with the delay, until what time the check-in will be open. The agent informs that the delay is due to one of their aircraft being unexpectedly taken out of service.",
        "Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.",
        "Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.",
        "Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.",
        "Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.",
        "Customer inquires about iDeal student offer. Agent informs customer that his feedback is being noted.",
        "Customer is unable to use iCloud backup on his iphone X. Agent informs to look  further into DM.",
        "Customer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.",
        "The customer is asking for the policy of the swipe and sign cards as its been refused twice for him from the store. Agent is asking for store details the customer visits and added that that they do accept the Visa/Mastercard gift cards.",
        "Customer is complaining about the website literally going back and fore. Agent updated that they had reported it and get back to them after a while.",
        "Customer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.",
        "Customer complains that he is unable to play the games which he bought on ps3 which says that licensing needs update and ps store is undergoing maintenance. Agent provided some details to be followed and ask to check DM for further instructions.",
        "Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.",
        "The customer is asking how to manage his bookings. The agent updated that booking agent should have given them an airline record locator or pnr.",
        "Customer is complaining about the poor service. Agent request to DM for further assistance.",
        "Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.",
        "Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.",
        "Customer is complaining about customer service. Agent states that they don't have great offers.",
        "The customer is asking whether there is any way to check the record PE558R as currently they are being blocked to do online check-in, they are experiencing error like \"Access to this booking has now been prohibited due to too many unsuccessful attempts\". The agent asks to DM any reference, customer's full name, home and email address and the details of the query and asks to contact them on Twitter for further assistance.",
        "The customer is complaining that why their bootcamp is not working. The agent asked to follow the steps to install windows with boot camp.",
        "Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.",
        "The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.",
        "The customer says that he would have been allowed for check in since he was delayed by only 5 minutes. The agent replies that any customer wouldn't be allowed for check-ins if arrived after check in is closed and it applies to all of their customers.",
        "Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.",
        "Customer is enquiring about when will the new free from cheeses be available in stores. Agent asked the customer that which store that she visit generally and updated the customer to DM with postcode So that they will check with all near store that the product the customer wants is available.",
        "Downloading speed is very slow in the Eleweran area. Tells customer to select \u00a3G (which customer doesn't see in list) same with WCDMA setting.",
        "Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.",
        "Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.",
        "Customer is enquiring about entering name while booking a flight and about the additional charges for changing the flight. Agent states that the flight change fee along with fare difference will be charged and suggests to make changes up to 48 hour prior to scheduled departure.",
        "Customer is complaining that the employees at the store are not helping customers. Agent requests for the store information and to submit a feedback.",
        "Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.",
        "Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.",
        "Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.",
        "Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.",
        "As customer is unable to login or sign up to the particular website he loves to use the app. Here agent ask for the customer  location and tells him to wait until l new launch  which can be used in his location.",
        "Customer is complaining about advertising a product as available when its actually not available. Agent informed the customer that the product is out of stock and inform to send the cat number along with post code by that they will come to know when the stock is available.",
        "Customer is complaining about the corrupted external hard disk. Agent states that the drive may be nonfunctional.",
        "Customer is complaining about the interaction he had with the executives when he last visited to the nearest idea store. Agent is requesting to provide additional information regarding the idea store to assist better with the issue.f.",
        "Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.",
        "Customer is complaining about the new lost property procedures where nobody knows what to do and has to wait for 24 hrs since they have left the laptop on the flight down from Edinburgh. Agent apologies for the problems they have with lost property and for the inconvenience of being without their laptop.",
        "Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.",
        "Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.",
        "Customer wants to know which store is central scotland as the gyle, granton, ferry road, livingston and bathgate are the five places where customer had tried to find. Agent informed the customer that they will inform the hunters and also informed that the curries are provided in first comes first serves order.",
        "Customer asking to stop cancelling  all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.",
        "Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.",
        "Customer enquiring that when will the dark choc digestives be rolled out in all stores. Agent replying that they should be available to buy  now in stores and DM  his postcode and he will check their local stores.",
        "Customer is enquiring the agent regarding that is it possible to fly standby on the 3:15pm from SEA to PHX. Agent is updated yes standby listing forthe 3:15pm is available for $75.",
        "The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.",
        "Customer inquiring about differences b/w flight miles & other miles. Agent provided necessary  information n ask the customer skyline no for further assistance.",
        "Customer is saying that why in free for all different. Customer says he have a 3 to 5 spm even if it gets 3000+ in 5 mins. Agent asked the customer about the platform of game and gametag.",
        "Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.",
        "Customer complains that he is unable to play a music in Spotify music app. Agent updated the customer to  DM  for account information to  further assistance.",
        "Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .",
        "Customer wants to order grocery online. Agent is comforming the day when orderwill  be placed.",
        "Customer inquiring about flight cheeked  in and out in the terminal. Agent suggests customer  the booking information .",
        "Customer complaining about the AmericanAir service. Agent updated the customer to  DM the number next to the baggage charge or can reach out directly.",
        "Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.",
        "Customer is seeking in help has he has left the scarf in luggage coach b due to delay of train he is requesting to get him that scarf back. Agent states that if he wait at Glasgow, the train manager will get that scarf for him.",
        "Customer complaining about the amazon service. Agent updated the customer to check the URL.",
        "Customer is enquiring about the timings of the train. Agent replied that 18.03 from Bristol Parkway will arrive to Swindon at 18.28.",
        "Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.",
        "Pre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.",
        "Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.",
        "Customer is questioning can they spend money in 2017 for the travel in 2018 to qualify the 2018 status and trying to hit their MQD's by the end of the year. Agent updates that they can purchase the tickets on their platinum delta sky miles american express credit card to reach the MQD waiver and the other way is to spend $25000 on thei delta amex within end of the year.",
        "Customer asking about fisrt class service in coach and also asking  sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.",
        "Customer is questioning why was$40 taken from their bank earier this morning when they only go to stoke and back. Agent advises to speak with the station team regarding this so that they can help them to solve the issue.",
        "Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.",
        "Customer is enquiring about the schedule of Virgin trains during off peak times between WGS and EUS on 27/12/17. Agent states that off peak is all day and the restrictions are lifted in the morning.",
        "Customer complaining about not off to a great start. Agent is replying that he would like to look into this for him.",
        "Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.",
        "The customer asks why the frozen peas were not available in the store. The agent replies unfortunately they do not store frozen peas but they do store only tinned peas.",
        "Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks  the current IOS version and current location in DM.",
        "Customer is complaining that there is only one alcoholic drink rule in first class and a hubble telescope portion for dinner. Agent is asking whether he has mentioned this to the team en route.",
        "Customer is asking that the deal with the weak random in playlists. Agent updated that they will take a time to reach out with the solutions.",
        "Customer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.",
        "Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.",
        "Customer is enquiring that is their any problems in this morning booking a delivery slot. Agent suggests to clear cache and cookies and he would like to report  issue with  his technical team.",
        "Customer complaints that he ordered 75 days ago and  missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.",
        "The customer says he had left his scarf on a rail replacement and asks how can he contact the coach company. The agent says that the customer needs to log  on to lost property site and they will contact him back if they found the one.",
        "Customer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.",
        "Customer is having an issue that Spotify starts up on windows 10 even though it is disabled. Agent asked for the version and informed to send the feedback to the right folks and updated to DM  the username and email address.",
        "Customer asking that how to set his macbook pro's resolution  to 1280*720 without attaching a 2nd monitor and also set the resolution and record his screen. Agent replying that  try setting by using this url and also  to set the resolution   for primary display choose apply menu & get system  preferences and then click display.",
        "Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.",
        "Customer wants to book flight between 26th feb to 28th march but the booking is not available. Agent updated that they can prefer to book alternative flight and asked to click on URL for contact details.",
        "Customer enquirers about delay in repay  compensation. Agent informed customer to contact through email for further information.",
        "Customer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.",
        "Customer complains about the fault appearing in photoshop like like exporting JPG files. Agent have passed the information of the issue to their experts so that the issue could get resolved ASAP.",
        "Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.",
        "Customer is complaining about the NRC app for having a technical glitch. Agent is requesting for more details regarding the issue and NikePlus email address.",
        "Customer has complained that he is unable to travel with brand new sealed laptop without unboxing it. Agent is glad that customer has reached him for this issue.",
        "Customer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.",
        "Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.",
        "Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.",
        "Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.",
        "Customer unconfirmed seats after he  has booked a tickets. Agent has explaining about revised timetable of network train u and hoping the customer about the booking once he gets confirmation.",
        "Customer wants to know if they take an earlier flight, do they need to pay and they tells that they are the Skypriority customer. Agent updates to go to airport since the confirmation number is not finding delta reservation and if its a aeromexico ticket then the airport counter will have to process the charge.",
        "Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying  to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.",
        "Customer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.",
        "Customer complaining about he had updated me iPhone 7 to IOS 11.1 but still calendar doesn't  work. Agent asking what device are you using and version of ios  and also telling that that should found in  settings & gt.",
        "Customer is questioning where to submit bugs for recent NRC app on Apple watch. Agent updates that they have passed the feedback along to their team.",
        "Customer is complaining about the restriction he had when flying American Airlines which weren't there when he flew last time. Agent states that he has purchased a basic economy fare and the details on the restrictions were in the popups.",
        "The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.",
        "Customer is complaining about the credit back in Ww2 which was robbed. Agent apologised and informed general game timing.",
        "Customer is complaining about the expired food item he bought at the store. Agent is requesting for the receipt, product and date information, name, email id and postcode to record the issue.",
        "Customer is asking about the email received with the confirmation of my pre order of payback delux edition  but don't no where the code is. Agent says they should receive another e-mail lettering when the contest is actually avail, with a similar link.",
        "Customer asking help to reset the pin for his data me2u. Agent asking to provide  affected mobile number  and last recharge history.",
        "The customer says that it contains multiple songs on spotify, the first three minutes is the song in the title, after that a very long pause and more songs. The agent asks to send them the URL or link of the similar tracks the customer is referring to and says that they have given their content team a nudge about it and also that they are passing the feedback.",
        "The customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.",
        "Customer ask the agent of explanationt on train dealy. Agent explained the customer about passenger pulled emergency alarm.",
        "The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.",
        "Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.",
        "The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.",
        "Customer need access for Lucinda calligraphy and center page in layout. Agent provides an URL to know more about Word Online.",
        "Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.",
        "Customer is complaining about not able to utilize the trail period of creative suite. Agent updated that trial app can be used once for 7 days on 1 computer and  email id and also send the URL of the plan for purchase.",
        "Customer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL  to check with settings still being disabled.",
        "Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.",
        "Customer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times  and ask to send  his comments to improve their service.",
        "Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.",
        "Customer having an issue with card payment with 16-25 railcard on the  train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.",
        "Customer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.",
        "Customer is complaining that they took corporate connection paid 3 months advance on sat 28 oct but still no response. Agent updates to kindly assist with stated issue.",
        "Customer complains that he lost hos i pad in british airways. Agent is suggesting customer contact  with help of URL  link to get back stolen property.",
        "Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.",
        "The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.",
        "The customer says that he don't have the free data but he have used up to 100mb plus #300 worth of call card and asks why he has been charged 1 naira per mb. The agent asks to provide the customer's number and says that if the customer did not get the sms, it means he was not qualified and asks to restart the phone and redial to the provided number to get the issue resolved.",
        "Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.",
        "The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.",
        "Customer wants to know about better data packs for his mobile. Agents states that they don't offer price match service and would offer best available deals.",
        "The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.",
        "Customer is complaining that they have issue with the grocery app where its not loading and says \"oops something went wrong\" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.",
        "Customer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.",
        "Customer enquires that when they are going to take fee, in times of sales or invoice at a later date. Agent states that they will charge with an invoice and also states that since the sales canceled or unpaid it will take time to resolve the situations.",
        "Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.",
        "Customer inquiring regarding deal on sales  of xbox. Agent provided needful information  to the customer.",
        "Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.",
        "Customer is complaining about that they are requested to close this account 4 months back and still i am being charged. Agent request to visit nearest idea store for disconnection after clearing the outstanding amount.",
        "Customer complaining about his network connection  and getting  error code and some of his games are locked. Agent suggest to power cycle his network devices and  suggests to deactivate his consoles remotely and try using URL.",
        "The customer is complaining that music was not playing. The agent asked for a screenshot regarding the error and asks them to dm account email address or username.",
        "Customer is enquiring about train timings and weight limit on his luggage. Agents informs that there is no weight limit on his lugguge unless its been  carried by himself.",
        "Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.",
        "Customer enquired about check-in issue. Agent updated to give some feedback and they will get back.",
        "The customer says that he is trying to subscribe to WordPress plan but the load isn't getting finished and adds that his order processed twice with different order numbers and requests cancel one of them. The agent asks for the domain name used to open service and informs that they will take a look and attempt to place the order and adds that they will remove the additional order.",
        "Customer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.",
        "Customer is asking saying about the less then 100 calories is irrelevant. Agent asks to send the  bar code.",
        "The customer wants to buy music but he is unable to do and he says that if he search up a song, click 'buy', type in password and then it makes him do it several times. The agent asks whether that happens only in the iTunes Store app, whether the customer is able to sign into their Apple ID website without any issues and asks to DM the result after trying to restart the device.",
        "Customer is complaining about music randomly stops playing. Agent updated that if the pair of headphones could use to test with and if the same issue occur then DM us your answer.",
        "Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been  confirmed and also updated that there are in touch with airport manager to resolve the issue.",
        "The customer says that he is in the running to win British Airways Venice flights but the app says there is no ticket number and adds that he have never received an email receipt for the booking. The agent apologises since the customer is facing difficulty in Checking in and asks to DM the booking ref, email address and telephone number to assist further.",
        "Customer is enquiring about why he is not listed for first class upgrade. Agent informed that they just added to first class wait list for his eligible flight.",
        "Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.",
        "Here customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.",
        "Customer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.",
        "Customer is complaining that their xbox is not turning on and power supply blinks orange and white. Agent recommends never to use power strip or surge protector with the console, and also shares a link which will help the customer to give more information once their console is registered.",
        "The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.",
        "Customer wants to know how he can fill the claim for luggage that was damaged in the flight. Agent asked the customer to bring the damage luggage to the baggage service office.",
        "Customer complains about the service where they are waiting to have a  activation of 2 SIM cards. Agent requested to visit Idea store for duplicate sim.",
        "Customer is complaining about 44% hike in the bill without any notice. Agent states that he would speak to one of their billing specialist.",
        "Customer is complaining  about the iPhone  which has not yet delivered. Agent says all orders sent out as quickly as  possibly can.",
        "Customer is requested to process his case number is 00197387. Agent informed that they having some internal issue which is causing delay and  updated that they will informed once the case is processed and completed, Finally inform the customer that they will assist via DM.",
        "Customer is complaining that they have cancelled a payment to a scammy listing the seller won't communicate and now it said they need to pay now. Agent updated him that they have already sent a report the relevant team .",
        "Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.",
        "The customer asks what's the points failure impacting trains around FIT and asks whether it is fixed now. The agent asks what journey the customer was making and informs that infrastructure faults would contribute to season ticket compensation and adds that normal working has resumed now.",
        "Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart  his device and and asking about his device and  and operating system and also asking his to dm his account user name.",
        "Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.",
        "Customer is complaining about the grapes that bought on Saturday from Lincoln store. Agent asks for their full name, address, a clear photo of the product barcode and the supplier code so that they can log this from their end.",
        "The customer is asking why the vending machine not working because of which no one could do any transactions. The agent asks which specific branch the customer visited, the address of the branch and says they would share the feedback with their support team.",
        "Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.",
        "Customer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.",
        "Customer is asking to repair or change the television which is not working. Agent updated to return the television with their credit/debit card.",
        "Ther customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.",
        "Customer is complaining that 90% of songs are not playing and notifying like not available in the album.  Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.",
        "Customer is asking how to get a 4G LTE SIM. Agent informed to visit Gloworld shop with the present SIM, N100 and a valid ID for SIM replacement.",
        "Customer is asking that can they preorder their iPhone X through them or apple. Agent updates that they can preorder through T-Mobile and can come back to this chat.",
        "Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.",
        "The customer suggests to sort out new traffic lights on Morrisons roundabout, says that the cars are queued all the way because the lights at Morrisons don't work in sync with roundabout. The agent asks which store the problem was at so that he can report it to the Store Manager and adds that they have passed the comments onto see what they can do.",
        "Someone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.",
        "Customer is complaining about after the newest update reputation album has completely disappear from my music. Agent asking were u able to locate and download the album again to your device.",
        "Customer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.",
        "Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.",
        "Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.",
        "Customer is saying that there is no money in the account and not to swap. Customer is using slang language as well. Agent is asking customer's account number. Since the customer is unhappy.",
        "Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.",
        "Customer enquires about the bookings which he had made with @AmericanAir instead of booking with @British_Airways. Agent states that the changes will be discuss over the phone itself.",
        "The customer is complaining that the n1500 todat to subscribe to data has disappeared. The agent updated that as that #1500 was used for bb unlimited bundle for 3g as seen on check and asked to dail *140# to confirm their balance.",
        "Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link  for black screen.",
        "Customer complaining that his lr classic sync to cloud is stuck at 159 images and 16 pending. Agent suggest that they are looping in an expert they can help him over their and telling that to check the link and let he know how many images do he see synced using URL.",
        "Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.",
        "Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.",
        "Customer is complaining that he is unable to access $$ from the ATM out of country. Agent is asking about the personal information of the customer and PIN details. Agent also provided URL to login.",
        "Customer asks to get their crap together with showing upcoming episodes that recently aired. Agent says to share  feedback about this their team.",
        "Customer is enquiring about the not to discontinue the guinea pig muesli. Agent updated the customer to DM with the photo of the product and inform that the same stock not there and suggest to mix the Tesco Guinea Pig nuggets with some thing else.",
        "Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.",
        "Customer telling that he is exited for Christmas. Agent asking that will he have usual color theme and asking to give his hand in the kitchen.",
        "Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.",
        "Customer is asking whether they need to be online to get full library songs. Agent replies that this feedback will be passed to the right team.",
        "Customer is facing network issue @Oban. Agent informs customer to update real time  as he has been informed that issue has been treated.",
        "Customer is asking about the denied transaction at the ATM he faced. Agent is requesting to know the right time to call the customer.",
        "Customer is complaning that modem is not connected. Agent is suggests to submit a request  to have the power to the lines using URL.",
        "Customer is complaining that their tracking numbers are not porting over from Paypal, and got dinged on 10/20 shipment that was upload, they even uploaded on time but paypal did not send the tracking to ebay. Agent updates to DM their item umber, mail address, first/last name and postal code on file.",
        "Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.",
        "Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.",
        "Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting  still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.",
        "Customer asking is there any age range for the child's in the parent child's bays. Agent updating that there isn't really an age limit for children in our parent child facilities.",
        "Customer enquirers about staff travel  booking. Agent informed to contact MyIDTravel for further assistance.",
        "Customer is complaining about the multiple mapping caused by  onedrive in windows 10 makes 115890 removing recent places. Agent asks to improve their twitter support by answering survey on the link:URL.",
        "Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.",
        "Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.",
        "The customer is asaking that the flight on 6th nov ak6044 schedule changed and asks for a help to check late flight after ak6044. The agent updated that there is no option available as the retime is only 35 minutes and asked manage my booking if they want for applicable fees.",
        "The client has many questions. The agent answers all questions even if they are not problems to solve.",
        "Customer lost his contacts on Windows phone and  can still see on his PC. Agent directs customer to remove photo which contains  customers email address and send them a DM for further questions.",
        "Customer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect &amp then follow the link again and will managed to connect.",
        "Customer is complaining about  flight door handle broken his carryon. Agent is replying that take a damaged bag to baggage service as  they will review the damages.",
        "Customer is enquiring about the Christmas cake it. Agent updated the customer that they have free from Vanilla cake kit and free chocolate Christmas pudding kits available.",
        "Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.",
        "Customer is complaining about the inaccuracy of GPS in the NRC app. Agent requests to test it out by holding the phone in hand or in an armband.",
        "Customer has complaint about bad service  in  flight he is travelling. Agent informs customer to DM his record locator to have a look.",
        "The customer is complaining that he was about the services but no one is reponsing. The agent asked them to call at 1-800-837-4966 for cancellation and asked to call them at mo.",
        "Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.",
        "The customer says that the cherry tomato's in the store he visited were mouldy. The agent asks the store's information and says that the remaining stocks will be checked.",
        "Customer is inquiring about the cost for purchasing the cargo allowance. Agents suggests to go through an URL he shared to check the rate.",
        "Customer is enquiring about the timings of the next train and also asking about bus service. Agent replied that they need to claim delay repay by visiting train operators website.",
        "Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.",
        "Customer is asking how to disable the text analytics API or to regenerate the keys. Agents updates to DM with their Sub ID to take a closer look.",
        "Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.",
        "Customer is complaining about the inconvenience of the transportation. Agent is looking for the renovations and available options and to workarounds.",
        "Customer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7  service.",
        "Customer is enquiring that is there any chance of some minced pies/mulled wine for 2nd December chingford mount xmas choir service please. Agent updated that local store does not have a community champion So please sent DM with postcode so that they can find out the contact details for customer nearest community champion.",
        "Customer wants to know will there be still disruptions at 8 pm from Euston to Stockport. Agent updates that the services are now slowly resuming, and advises to check with station staff before getting on a train.",
        "Customer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.",
        "Customer is asking when the full train prices will be released since it didn't seem to be out for the whole Christmas period. Agent updates that the tickets for 27th will be released tomorrow and 28th will be released on 20/10.",
        "Customer is complaining about the inconvenience of unavailable first class seats and asking is there no value of purchased tix. Agent informed that customer has no value remain to apply for first class and further informed about the service charges amount and said that comfort+ seats are available.",
        "Customer is complaining the issue of battery drain. Agent updated the customer to install the new version of iOS i.e, 11.0.3.",
        "Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.",
        "Customer is saying like the song link only  have  been posted while sharing a song on twitter. Agent updated the customer to  DM for further assistance.",
        "Customer is enquiring about the ads which he payed for not to have ads. Agent says to  to payback does not resume after the ads breaks, follow up here URL so can take a closer look.",
        "Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .",
        "Customer complaints about delay in flight. Agent request customer to double check and resend the confirmation number for review.",
        "Customer is asking help to hp support for having computer problems. Agent asking about issue and telling him to send a private message for better aasistance.",
        "Customer is asking about the rugeley store that why they are not dealing with party food. Agent says that to get as much product on to the shop floor and we would view these as an individual food party deal.",
        "The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.",
        "Here customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to  the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.",
        "Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.",
        "The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.",
        "Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.",
        "The customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.",
        "Customer is complaining about early closing of stores and turning away the customers. Agent states it is due to the time required to clean the store and the comments will be passed to the store management.",
        "Customer wants to reschedule the flight from Perth to earlier flights than 4:30 pm. Agent states about other flights between 6:50 and 11:35, and requests to check the availability by sharing an URL.",
        "Customer is seeking help to port forwarding to open customers NAT type and reset customer's UPnP. Agent provided URL and asked customer to find a list of Xbox live ports through which NAT can be opened.",
        "The customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.",
        "Customer is asking for help that how to remove clients on his diary view. Agent updated that to delete his tweet in the meantime as it contains sensitive  information.",
        "V5 had an image service which is missing from the dashboard on V7. Can't find an answer but billing dept may be able to help.",
        "Customer is requesting to get assisted in getting  their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.",
        "Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.",
        "Customer is complaining about the issue with Cortana search box and tried running SFC and DISM health. Agent is suggesting to contact their technical support team to look for other options for resolving the issue.",
        "Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.",
        "Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.",
        "Customer is concerned about the package he requested for return which has not picked up yet even after communicating with the customer executive from past 15 days. Agent requests for the personal details over the secure link he shared and assures they would rectify it soon.",
        "Customer complaining about the order that he has made in Amazon. Agent updated that to fill the form in the provided URL and their team member will look in to it.",
        "Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.",
        "Customer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.",
        "The customer says that he reached the cross point cafe at 15.14pm with his son and they did not get the hot drinks out there and they were been told that they are cleaning the hot drinks machine. The agent asks at what time the cafe sign says it closes and asks to DM the full name and address of the customer to register the complaint in their internal system for future use.",
        "Customer is having an issue with phone has it is freezing for 10 seconds when switching to and from  the emoji keyboard. Agent asked is having this issue with message app or any third party app and informed to provide current location in a DM. So that they can look into it.",
        "Customer asking that who is in the  office morning  and how about the stopping services. Agent replying that there are some engineering works ongoing today  and also one hour running between Poole and basing stoke.",
        "Customer has booked for a wrong flight. since the US office is closed wanted someone to assist and also want to know about the credit shell. Agent asked about the booking number from the customer and informed that since the payment is non refundable has provide URL for further assistance.",
        "Customer is  asking that why they have stop selling/stocking sainsbury's vindaloo curry without rice. Agent says to follow the link so that its possible to pop in a request for it to b stocked in your preferred stores.",
        "Customer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.",
        "Customer is complaining about the product he purchased by sharing an URL for additional details. Agent requests for the personal details along with postcode, barcode, sc code and price to send a moneycard as a refund.",
        "Customer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.",
        "Customer is requesting to help their line 0726668629 which is doesn't connect data bundles. Agent updates that the line has been reset and requests to restart their phone.",
        "Customer complaining that show reverts  to the segment  just  watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.",
        "Customer is complaining that Opticians are not attending to him as per the appointment. Agent assures that it wasn't intentional and has been escalated to manager to investigate, also states that he will receive a response within 72 hours.",
        "Customer is complaining about the delayed delivery and false email about failed attempt to deliver. Agent is stating that they had some issues with the scheduled delivery but will be delivered on the next day.",
        "The customer is complaining that their tv was skipping and its supports chrome cast from android. The agent asked to reboot the device once along with the router or modem.",
        "Customer enquires about the Delta Flight timings reschedules. Agent updated all the timings of the Flight which is convenient for the customer.",
        "The customer saying that the plastic in a Bfl is so more pollution and now the company is able to profit on remaining 75% of sales. The agent is replying that they are trying to remove all single use carrier bags and offering customers a bag at 10p.",
        "Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.",
        "Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.",
        "Customer is frustrated that delivery is not has been done on time even after paying and estimation of the product. Agent apologised for the delay and given the URL to be in touch with to make delivery of parcel.",
        "Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.",
        "Customer is complaining about the menu in the hotel. Agent replied the this issue is forwarded to hotel management and concern parties for future reference.",
        "The customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.",
        "Customer asking  agent that  if its there any option for apple pay transaction. Agent provides  information regarding fast tract collection.",
        "Customer is complaining about the iPhone  that battery dies fast and phone always is freezing up and end up having to wait like 15 minutes for it to get unfreeze. Agent says to install newest IOS 11.1 updates to help :URL let knows if this helps improves these issues.",
        "Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.",
        "The customer have a big problem. The agent tried to solve the problem and offers choices to the customer.",
        "Customer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.",
        "Customer request to turn down the  A/C in the quite carriage G. Agent directs customer to speak to station staff to validate his ticket for the next service.",
        "Customer esquires about linking Aadhaar with mobile number. Agent informs customer that as instructed by the Government of India, it is now mandatory to link mobile number with your Aadhaar.",
        "Customer complaints that they will  try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.",
        "Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.",
        "The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.",
        "Customer is complaining about not receiving the food ordered. Agent updated that they will speak with management and inform the customer to DM.",
        "Customer is complaining about the product that he as purchased which makes his baby sick. Agent updated to send the picture of the barcode  and also DM full address,telephone number for further investigation.",
        "The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.",
        "Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.",
        "The customer is complaining that hot curl brush was melted and bend. The agent confronted saying that he will get refunded and ask him to dm the name of the colleague that he spoke with.",
        "Customer complains about charging for change in booking. Agent informs to customers that he will email a letter with points that he discussed.",
        "Customer is complaining about the horrible service which hanged phone on their face. Agent updates to provide the details along with their tracking number and their contact phone and requests to DM using the given link for further assistance.",
        "Customer is enquiring about the item which is not available currently. Agent informed that they don't know the date of this item is due to come back into stock and informed that they will log and asked about the item.",
        "Customer is complaining about the live tv which is not working even after trying all the reset stuff where all non live is working fine. Agent apologizes for the inconvenience and updates that their phone team will be able to provide more insight and they will be sharing the feedback to them.",
        "The customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.",
        "Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.",
        "Customer having an issue with paying bill. Agent updated the customer to sent DM with full address for assistance.Finally issued got resolved.",
        "Customer wants the refund for the unused ticket. Agent states that the tickets were not tracked and cannot refund it.",
        "Customer complaints about delay in flight. Agent informs customer to DM his confirmation number.",
        "Customer is complaining about the app as she logged in she finds more number of garbage. Agents updated her that he will share the feedback with the team.",
        "Customer is asking when migrated from prepaid to postpaid, it has not started due to address verification error. Agent requests to wait for sometime and they will get in touch.",
        "Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also  updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.",
        "Customer is inquiring about correcting the spelling of his name on the flight ticket. Agent is requesting for passport copy in order to proceed with it.",
        "Customer is complaining about the deductions charges made for no reason. Agent updated the customer to provide the phone number and informed the customer that their team is working on it.",
        "Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.",
        "The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.",
        "Customer is complaining that they bought data at 999 instead of 99 and advise if what is over and above is refundable. Agent updated that balance is 3072 MBS then alert them they will reverse.",
        "The customer is seeking  help to resolve his issues. The agent says they have responded to his DM.",
        "Customer is asking help that let them know if they expect the lol surprise 725/4811 to be back in stock. Agent updated that they both are currently out of stock due to high demand.",
        "Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.",
        "The customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.",
        "Customer is complaining about call that has been not connected after calling many time. Agent informed the customer that the complaint was raised regarding network issue  but it has been resolved and informed that if any other concern they will assist for further.",
        "The customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.",
        "Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.",
        "Customer is complaining that he unable to enter the guide menu. Agent updated the customer to  DM of network related settings.",
        "Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.",
        "An item was attempted to be delivered but Amazon said refused delivery and customer wants to know if it will be redelivred. No order details can be accessed on social media.",
        "The customer is asking that is there are any ways to save a playlist. The agent responded him that the option was not available in android.",
        "Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24  hours for a response.",
        "Customer is asking whether all trains cancelled this morning from London Euston to Manchester Piccadilly and also asks about chiltern trains and cross country trains. Agents replies that all trains are cancelled and due to their shorter trains out in service they have already being full capacity.",
        "Customer asking email address to complain about product. Agent suggests that using the URL link he can learn about filling report and violation.",
        "Customer inquires about trains availability. Agent provide an URL for next service available.",
        "Customer is asking help to submitted a claim on the 19/09 and was said they will get a response within 20days. Agent updated that they have received their case and amp and they will contact them as soon as they can.",
        "Customer complains about pop up notification while using facebook. Agent updated the customer to  DM for further assistance.",
        "Customer complains about adobe programming. Agent is suggesting customer check  with help of url link as agent will assist you..",
        "The customer was questioning that why he was charged for watching the latest episodes. The agent asked the customer to download the network app and watch it for free.",
        "Customer is  having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.",
        "Customer is asking how to change the language English to french. Agent replying that he can resend the mail in a different language but  he cannot change the language settings on the booking.",
        "Customer asking about  version cdn endpoints cache files differently in different location and he gets hits in EU  and misses on AU edges. Agents updating that he found some documentation that might help with this url.",
        "The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.",
        "Customer is complaining that he isn't able to access hie prime video account on his Europe trip. Agent states that the prime video content availability is based on geo-location.",
        "Customer is asking help that with Xbox one x pre orders had no confirmation about the dispatch. Agent updated to DM them the order details.",
        "Customer asking that she cant find bisto gravy powder  in any local stores. Agent requesting to send her postcode and he will check local stores for the product.",
        "Customer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.",
        "Customer is complaining about delayed of flight.So he missing another flight. Agent updated that staff at the desk are doing their best to get all passengers rebooked as quickly as possible.",
        "Customer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.",
        "Customer is asking about the blocking of bitcomet site due to which customer is unable to download the latest version. Agent asked the URL from the customer in which customer is trying to reach out the site.",
        "Here customer is facing some issue after updating the apple support app  who is using iphone6. Here agent note down the issues and sends a link where the customer can message him for the better solution.",
        "Customer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.",
        "The customer says that the song \"Hello\" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.",
        "The customer is complaining that his network was deactivated. The agent asked to visit the nearest idea store for further assistance.",
        "Customer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.",
        "Customer is complaining about rotten apple. Agent requests for the date and barcode of the product and would pass back onto the supplier.",
        "Customer inquiring about the train pass. Agent suggest customer not to buy any tickets as the pass is enough for journey.",
        "Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.",
        "Customer unable to add the music play list or library using Apple Music. Agent asked the customer is there any error message while adding and informed the customer to DM for continuation.",
        "Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.",
        "Customer complains about the streaming issue with #xfinity and the game. Agent states that this is TNT quality issue and said that this issue will be forwarded to correct team.",
        "The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.",
        "Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.",
        "Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.",
        "Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.",
        "Customer complaints on dealy of train b/w  warring ton to london . Gent is suggesting customer check  with help of url link for the compensation.",
        "Customer is complaining that they are planning to hold flight to LGA for a bunch of them stuck on DC tarmac in aa5573. Agent updated although they can't make any promises they'll do all they can to assist.",
        "The customer have a question. The agent solve the question and offer alternative solution.",
        "Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.",
        "Customer having an issue with GalaxyNote8 not working with 123765 and even on 9242. Agent updated the customer to clear the cache and data and then try again and also updated that to uninstall the app and downloading it again.",
        "Customer is complaining about the Verizon phone that isn't working. Agent enquires about the phone service and requests for DM to access the account.",
        "Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.",
        "The customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.",
        "Customer complains on cafe for unavailability of particular ordered food. Agent assures and has been escalated to manager to internal review.",
        "The customer is seeking help for an alarm that goes off every day on Watch 3 and he says that isn't listed in the alarms and he asked siri to clear out all the alarms but she says there are none. The agent asks to restart both the phone and the watch and asks to DM the results of the restart.",
        "Customer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.",
        "The client is visibly upset with the service. The agent cannot help the customer.",
        "Customer is complaining about the dropbox which is popping up everytime they boot about smart sync. Agent updates that they can disable the notifications of the dropbox desktop application from the main menu bar, where the notification/recents will appear, by clicking learn more from that area will dismiss it permanently.",
        "Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.",
        "Customer is complaining about the app crashing issue and iOS update  sucks. Agent asked to delete and reinstall the applications. Agent has also provided the URL.",
        "Customer having an issue with his laptop. Agent asked the system service tag,registered owner name and an email for assist and informed to run the system diagnostics to isolate any hardware issue in the system and also inform to DM for the same.",
        "Customer is enquiring about the repealing of net neutrality and reestablishment of light-touch regulation for consumer protections. Agent states that they haven't made any changes with the intent to deceive customers and have realized the importance of customers content choice.",
        "Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .",
        "Customer is enquiring about travelling details can they join the train at Rugby. Agent asked the customer what sort of ticket and service they catching and inform the customer that not all departures from Euston to conventry stop at Rugby.",
        "Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.",
        "Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.",
        "The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.",
        "Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.",
        "The customer says that he had booked the tickets for the wrong time and ask for a help. The agent responded the customer saying that he would be charged extra.",
        "The customer informs that #PowerfulAnswers were not received and adds that the patient care not compromised. The agent asks to DM to assist further to get the issue resolved.",
        "Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.",
        "Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.",
        "Customer is complaining about the new iOS 11.1 is glitchy. Agent updated that to take a look at this article about using the new iTunes.",
        "The customer is complaining that there is a continuous paper jam issue. The agent asked to look for obstructions in the input tray,output tray,cartridge access area and underneath the printer.",
        "Customer complains that he had redeemed a code via Psn  for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.",
        "The customer is complaining that he id getting page does not exist issue. The agent asked them to bear with them as they will investigate about it deeper.",
        "Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.",
        "Customer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.",
        "The customer asks why there is cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas. The agent asks which store did the customer visited and says that they are unable to swap any products in the cafe as they are trying to cut down on food waste and adds that they have fed that back with the cafe manager for internal review.",
        "Customer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.",
        "Customer enquiring why do he update the survivor picture but not episodes. Agent replying that  he also seeing imagery on their end and generally he show the thumbnail of most current season.",
        "The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.",
        "Customer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.",
        "The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.",
        "The customer says that the latest Microsoft update is taking too long, like it's updated only 57% since 4 hours. The agent asks which version of Windows the customer is using and shares a link to help resolving the issue.",
        "Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.",
        "Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.",
        "Customer is complaining that he can't save his downloaded  song to his storage device even its available. Agent updated him that they will take a look backstage.",
        "The customer says he wants to upgrade his iPhone online but the screen has a small crack and he likes to trade in his phone. The agent asks whether the customer has some insurance to the device and adds that they cannot use his device as trade in device.",
        "Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.",
        "Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved  &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.",
        "The customer is asking that how to  import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.",
        "Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.",
        "Customer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.",
        "Customer enquiring about the checking of stock levels on website. Agent helped the customer to find his product with correct size availability .",
        "Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.",
        "Customer complaining about supervisor he is not customer focus. Agent replying that he care for his experience  and asking is he  need  any assistance with rebooking.",
        "Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.",
        "The customer enquires why the product he ordered has not yet been shipped. The agent asks whether the customer received any email advising delay and informs that some orders are taking little longer than usual Following Black Friday and Cyber Monday and asks to inform them if it isn't delivered at the designated time.",
        "Customer is struggling to find T491204T recommended by Jodie in Tuesday service which is out of stock. Agents updates the store in which the stock is present with details and apologies for being left disappointed.",
        "Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.",
        "The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.",
        "Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.",
        "Customer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.",
        "Customer is complaining about no entertainment during a  4 hour flight. Agent updated to contact FA and crew members for any assistance.",
        "Customer complaining about delay of his flight as he has an emergency to go for his rehearsal. Agent has posted an update of departure of flight and requested customer to sign up for the further notification.",
        "Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.",
        "Customer is complaining about delta  delay on all days. Agent updated that all the flights are showing on time.",
        "Customer complains about the boarding groups where he was in 5th group but wanted to have the priority as 1st group. Agent asks to reach out them any time for further assistance.",
        "Customer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.",
        "Customer is unable to play music in spotify  music app. Agent ask customer to logout from app and restart the phone and login back again.",
        "Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.",
        "Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.",
        "Here customer is asking for the help as he has replaced his new device  few days before and still waiting  to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected  and also they responded to the issues.",
        "Customer is angry about rise in cost of products. Agent informs customer that his feedback has been reported.",
        "Customer is asking about can he get a credit transferred to an  active card. Agent is telling  that they can request   and asking to access to your  account online.",
        "Customer is enquiring about why the Price variation for the same journey but different dates. Agent informed that Pricing does vary on advance tickets as they are first come first serve,So when the cheaper tickets have sold only standard fares remain.",
        "Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.",
        "Customer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.",
        "Customer having trouble with signal of mini box. Agent updated the customer to  DM for further assistance.",
        "Customer complaint about facing an issue while exporting aPPro seq in AME. Agent request customer to check with AME settings.",
        "Customer is complaining that is not letting them to upgrade to Sapphire Reserve because they only had the preferred card for 11 months. Agent updates that once the account is at least 12 months old, they would love to assist them with changing their card.",
        "Customer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.",
        "Customer is saying that while exporting PDFs results in duplicate pages. Agent asked the customer to check CC desktop app.",
        "Customer complaining that unable to play the selected program. Agent is replying that reboot the cable box and try to access the recording again.",
        "The customer want to change the reservation from PM to AM and says he changed reservation without additional charge with the agent's support. The Agent says still the customer can change the reservation online with no charge fee since it was risk free cancellation time.",
        "Customer wants to renew the contract and wants to speak with  same person  that he was spoke previously. Agent informed they will look into the renew plan and inform to send the account information, DM,phone number and address.",
        "Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection  and suggests that try to unplugging both router and consoles for 5 minutes and try again.",
        "Customer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to  DM for further assistance.",
        "Customer did not get the cashback offer on iPhone 8. So, the customer is complaining about the service provided by the amazon. Agents states that the applicable promotions and offers are mentioned on the product details page and requests to follow the link he shared.",
        "Customer is complaining that last week they allowed thief too run away and poor language and fights. Agent update that they had fed this details to the relevant department for further investigation.",
        "Customer is complaining about the advertising offers which indeed are not available. Agent updated that they have fed this back to the department for future consideration.",
        "Customer enquired about, Is  O2 having an offer a personal hotspot on payg sims. Agent updated that Our pay and Go packages not supports personal hotspot and inform to send the screenshot and phone details for further advise.",
        "Customer is complaining about his iPhone which gets hanged while doing conference calls and messages and also gets slow. Agent suggested to update iPhone to iOS 11.1 and to DM for further assistance.",
        "Customer seems cola was the nicest drink and want to bring it back at christmas festival time. Agent updated that they cannot promise as they are not confirmed to release it and also informed they will inform it to the food team.",
        "Customer wants to quit the contract for charging higher bill even after removing TU app. Agent requests to try other alternatives like WiFi calling and other 3rd party apps.",
        "Customer is concerned he/she may lose PHX flight from DFW since delayed flight at BTR to DFW. Agent assures they will be leaving soon and requests to check with their airport team upon arriving at DFW.",
        "Customer is asking to check the inbox where they have sent a messages few days ago to sort it out the issue. Agent states that without valid ticket they will not allow to travel..",
        "Customer wants to apply for a basic card online and needs online application form. Agent provides with URL link.",
        "Amazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.",
        "Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.",
        "Customer is complaining about the delay in flight and tells that if flight doesn't make it on time then it will be a problem. Agent updates that their Finnair friends will have wheel ups as quick as they can do and updates to check directly with Finnair.",
        "Customer is enquiring about the delayed delivery and false email which states that the product is delivered. Agent requests to contact them by phone or chat and to check with the neighbours or any safe locations around the property.",
        "Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.",
        "Customer is unable to cancel  booking from his android mobile. Agent informed customer that they will check on it.",
        "Customer is complaining that he didn't manage to connect his domain name and his server hosted by azure. Agent updated that they will take a look at this resource which may help.",
        "Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.",
        "Customer complained on sainburys lorry driver for making a huge sound near his house. Agent ask the customer to DM of registration number and postal code of the area.",
        "Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.",
        "Customer enquirers how to recharge mobile on Amazon app. Agent informed customer that he will forward his feedback to the team concerned for review.",
        "The customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.",
        "Customer is complaining about the food service where there was no food 12.07 from Euston to Liverpool 1st class and also complaints about no contingency. Agent updates that they will certainly pass their comments on.",
        "The customer is complaining that why can't they watch the episode of their choice. The agent told that clicking on a show brings up the details and just to the right is episodes, which has all seasons.",
        "Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!",
        "Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.",
        "Customer esquire about  creating internal subnet. Agent ask for further assistance as issue has been resolved by customer himself.",
        "Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.",
        "Here customer is unhappy  with the service of sky club  where flight get delay and he gets the late notification. Here agent ask the customer to message him and ask for the location.",
        "The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.",
        "Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.",
        "Customer complains about  issue on update of i phone. Agent updated the customer to  DM for further assisatane.",
        "Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.",
        "The customer asks where would he send a charity request to and says he wishes to get tesco onboard for their charity event. The agent says the customer will be able to get in touch with them via store locator and community champion of the store will get back in touch with them once the information is sent by the customer.",
        "Here customer is complaining about extra charges on return  flight. Here  Agent gives details about new charges fee  from year 2014 and gives the  benefit details  of it.",
        "Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.",
        "The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.",
        "The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.",
        "Customer is complaining about getting the error like The client identifier provided is invalid. Agent apologies for the trouble and updates that they are not affiliated with discovery sounds.",
        "Customer is enquiring about extend a flight ticket. Agent updated that changes can be done via Manage My booking up to 48 hours before the flight time .",
        "The customer says that he is not happy with the sandwich he received since there was only a small amount of chicken in it. The agent asks to DM the customer's name, address and product details and from where did he bought the sandwich from and refunds $2 since the customer was not happy with what he received.",
        "Customer is complaining why crosses has been removed from the church. Agent updated that he would aware of this issue and are already in process.",
        "Customer is complaining about the horrible service they got in Flagstaff. Agent updates to to DM their zipcode and they will check it out on this.",
        "Customer complains about missing armrest in his seat. Agents compensate by offering 4000 bonus miles getting credited to customers SkyMiles account.",
        "The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.",
        "Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.",
        "Customer is complaining that all the sites are down on their grid. Agent suggests to go through and remove/replace the listed files, once cleaned they can rescan the sever and enable the sites.",
        "Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.",
        "Customer is enquiring about how long it will take to switch to idea network. Agent updated the customer to visit nearest idea store for further assist and also inform that if the number is does not get active please write us back.",
        "Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.",
        "The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.",
        "The customer is complaining that noise from the idling trains on the mainline in the bath. The agent gave the contact details of network rail.",
        "Customer is complaining about DW CC 2018 (windows 10) when they scroll using touchpad, DW crashes. Agent replied that the web expert will be back on monday morning and also states that this bug has been resolved long back and they can check when it comes."
    ],
    "text": [
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Do you have a plan to notify passengers well in advance of pilot related cancellations or just wait til the day before? Will you protect passengers on other airlines if flights are cancelled b/c of pilot shortages?\nagent: We're planning to fly as scheduled, Shaun.\nuser: HOW ABOUT ANSWERING MY QUESTION. I'm asking if you do not get enough pilots to fly, which is a possibility, do you have a contingency plan in place on how to get customers to their destinations & when will it be relayed to customers. THE DAY BEFORE WILL NOT BE ACCEPTABLE!\nagent: Our team is working hard to avoid cancellations and you'll be notified if otherwise.\nuser: Your reading comprehension is terrible. WHEN WILL WE BE NOTIFIED? 3 hours b4 our flight so all other flights r sold out? Instead of Doug Parker making comments like \"I don't think we're ever going to lose money again,\" he should b assuring customers we're getting home 4 XMAS\nagent: As of now, flights are scheduled and we expect to avoid cancellations.\nuser: This is like a Seinfeld skit. I know you have flights scheduled. But what about the pilots...are they scheduled? The answer to that ?? in many cases is probably NO. I know the AA twitter team is saying what the company tells u to say, but AA SUCKS at communication.\nagent: We\u2019re working to address this issue. We do expect to avoid cancellations this holiday season.\n\n### Response:\nThe customer is complaining that what will you do if there are no enough pilots to fly. The agent answered that as of now flights are scheduled and they have avoiding cancellations.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Gave another chance and I am more disappointed than the first time smh\nagent: We're happy to have you with us! Please let us know more about what happened.\nuser: Both of my initial and connecting flights to MIA have been delayed. Now I'm hearing the delay is caused by a leaking coffee pot?? ? Literally been sitting here an hr after our scheduled departure time bc of a leaky coffee pot \ud83d\ude11\nagent: We appreciate your patience while we get this water leak repaired before take-off.\nuser: Just gave an update...that there is still no update.\nagent: What's your flight number? We'll check it out.\nuser: 2529 Charlotte to MIA\nagent: We see you're getting ready to head out. Thanks for hanging in there.\nuser: I am still very disappointed in the morning I've had flying with you all.\nagent: We understand but are thrilled to see that you've arrived. We truly appreciate your patience this morning.\n\n### Response:\nCustomer is complaining about delayed flights to MIA. Agent states it's due to repairing the water leak and are ready to resume the flight.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Two orders delivered today, both deliveries screwed up! My house is on Google Maps, what more can I do ?? ?\nagent: I'm sorry for the delivery trouble! Without posting personal/account info, please tell us more about what's going on.\nuser: Deliveries to our home are often misdelivered...we\u2019re on google maps but set back behind another house altho clearly visible from street\nagent: Sorry to hear that, do you notice these issues happening with a particular carrier?\nuser: It\u2019s not carrier specific, but it happens more often in bad weather or when the city is busy...\nagent: Have you reached out to us to report these issues? :\nuser: Over and over and over and over and over...and Customer Service has gotten worse and basically doesn\u2019t care as long as it arrives eventually\nagent: Sorry to hear that Andrea. Are you currently having an issue with a delivery?\n\n### Response:\nCustomer is complaining about the missing  delivery. Agent asks whether currently they have issue with a delivery.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: bonjour, suite a des conneries de je suis bloqu\u00e9 en Angleterre et je vais rater mon bus. Comment je peux faire?\nagent: Apologies for the disruption and delay to your journey this evening, Andi\nuser: So now I have to rough it overnight in London \ud83d\udc4d\ud83d\ude12 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220\u20ac because of you and I\u2019ve lost my money on OUIBUS.\nagent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here:\n\n### Response:\nCustomer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can you tell me where has stock of the hulk buster at 9.99 please\nagent: Txt 61201 with the catolog number and your post code\nuser: Not helpful really as that only tells me local stores\nagent: what store is closest to you ?\nuser: Already tried all local stores that's why I asked can you tell me where has stock!\nagent: all of the stores are saying order now and collect in 3 day this is when we will be getting more stock.\nuser: No all stores are saying sold out\nagent: i will just take a look for definite when we will be getting it back in stock.\n\n### Response:\nCustomer is requesting to tell them where has stock of the hulk buster at 9.99. Agent updates that all store are saying to order now and to collect in 3 days and they will be getting it back in stock.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance!\nagent: Hello, I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George\nuser: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size!\nagent: Hello, All sizes on the UK website are in UK sizes :) Thanks, George\nuser: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance!\nagent: Hello, Once this does get cancelled you should receive an email stating so along with details of your refund. - George\nuser: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance\nagent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks.\n\n### Response:\nCustomer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Are children allowed to sign up for Rapid Rewards?\nagent: Hi, Lorenzo! Yes, children are able to sign up for Rapid Reward accounts.\nuser: In registering the website wants me to enter their email address. I can't reuse the one associated with my account. Is there a solution besides having to make email addresses for 4 and 5 year olds?\nagent: Please know one email address can be associated with multiple accounts.\nuser: It won't let me do that so do I need to call or is there a trick around the web for iy denying me to reuse it\nagent: This isn't something we have a work around for. You may need to use an alternate address and update it later.\nuser: Oh, so earlier you actually meant to say that the same email CANT be used. Gotcha\nagent: No, my earlier message was correct. Several families have the same address associated with multiple accounts.\nuser: So what your suggestion is that at sign up I go with a different email address and then later on go and change that to the email address I want to have the same across the accounts. is that correct\nagent: You got it.\n\n### Response:\nCustomer is asking that are children allowed to sign up for rapid rewards. Agent updated that several families have the same address associated with multiple accounts.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Experiencing an internet outtage- zipcode 44060\nagent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned?\nuser: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection\nagent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so.\nuser: Yes, that is ok.\nagent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now?\nuser: No, here is error I'm getting on phone...(LandofOoo = router name)\nagent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?\n\n### Response:\nThe customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Do Apple updates always delete your recent contacts? I\u2019ve easily lost over 50 contacts in a day. Thanks Oh and my battery sucks after the update as usual too. I\u2019m sure that has nothing to do with the update, though. Nothing at all.\nagent: We can help with your missing contacts and battery. Has the device been restarted? Do you use iCloud for syncing contacts?\nuser: Yes and yes.\nagent: Have you tried navigating to Settings > [your name] > iCloud and checking to ensure the contacts toggle is on?\nuser: Yes.\nagent: Thanks for the screenshot and checking. Please DM us and we'll further review this for you.\n\n### Response:\nThe customer is complaining that they have lost more than 50 contacts and battery also sucks after the update. The agent asked to dm them for further review on that issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So my #Sprint account has been labeled as \"Fraudulent\" for a year, I just found out about this today when I went to get a new phone...\nagent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW\nuser: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened.\nagent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW\nuser: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately.\nagent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW\nuser: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day.\nagent: To be clear, you have not gotten your device yet? - DW\nuser: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow.\nagent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW\nuser: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication!\nagent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW\n\n### Response:\nCustomer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from\nagent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you.\nuser: The issue has not been resolved...... My money has not been refunded.\nagent: Hello all inconveniences regretted.Thank you.\nuser: So when will I receive my refund?\nagent: Hello your complaint is being investigated. Please be patient. Thank you.\n\n### Response:\nCustomer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when is thrtr going to be an android update last one was April?\nagent: Hi there! Which phone do you have?\nuser: Galaxy s7 on android 7\nagent: The current android version for the Galaxy S7 is 7.0.0 and the base band version is G930R4TYU4BQE1. Is that what you have?\nuser: Yes but why is it still on April when there is a September from samsung\nagent: This is the most recent version we have available.\nuser: Why not contact about getting the next few security updates\nagent: I have contacted Samsung and the current version is the most recent available for this phone at this time.\nuser: So is there will not be anymore updates for a 1 1/2 old phone?\nagent: We don't have any information on future updates.\nuser: Is there any plans to release security updates for this phone? Why not just let Samsung do a direct to consumer update if you aren't going to secure customers phones?\nagent: Samsung has advised that there are no additional updates available. You may contact the manufacturer directly for more information.\nuser: So current customers are not getting may,june,july,august,September security updates while on your network?\nagent: Bob, once Samsung shares the updates with us, we will then share them with customers.\nuser: So why haven't you pushed Samsung for may-sept security updates?\nagent: We don't have any information on future updates.\n\n### Response:\nCustomer is enquiry about the latest android version of samsung. Agent inform that they will going to update once samsung updates.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: It is the worst online deal ever\nagent: It's too bad you feel that way. Did anything specific happen? Maybe we can help change your opinion still! :)\nuser: You also can see there is no apologies in their msg for not entertainment of service\nagent: If it could not be delivered the seller can usually help. See to ask them for an update on it!\nuser: Just asking a question to u Would u like to purchase ever again if someone gives u this type of service ?\nagent: We can't assist directly with transactions on eBay India, but please see to get a status update!\nuser: Look they are supposed to answer in 1 min\nagent: We know waiting can be frustrating, we\u2019d love to help! If you need help from our India site, try for help!\n\n### Response:\nCustomer complains about eBay services. Agent updated the customer to check the URL for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: nice hasn\u2019t left the first station and late already. Impressive\nagent: Hi John, which train are you on?\nuser: Reading Waterloo It\u2019s NEVER onTime\nagent: Sorry for the delay John, this is because the train was late out of the depot this morning.\nuser: Oh good. That makes it all ok then!! Don\u2019t worry about the huge amount of people that will now be late So why is now geting later down the line.\nagent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time.\n\n### Response:\nCustomer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: internet and fios down 5 hours when message told it would be on in 1 hour. Unable reach support online. Could you help\nagent: We would love to help with this! The internet and TV are down right now?\nuser: Yes\nagent: Thank you for confirming. We would like to try to reset the battery backup unit which will trigger a reset to the main network terminal. Do you know where the batter backup unit is at in the home? It may look like one of the following models.\nuser: Found it\nagent: Press and hold the alarm silence or ONT reset button in for 30 seconds. Wait five minutes, reset the router and test your service.\nuser: Rebooted. Screen message -set top box has no connectivity\nagent: Do you happen to have any light on the BBU units prior to rebooting it? Did you have the black or white unit?\nuser: White unit. Dont recall light on bbu\nagent: Thanks, since all services are impacted we want to verify that there is a green system status light on the unit. When the alarm silence button was held down did the unit beep? Try to hold down the alarm silence button for 20 seconds and see if light goes off.\nuser: It beeped all lights came on. System light did not go off.\nagent: Thank you, that would indicate a reboot. If services are not back sign in with your credentials to check for outages at We will be here if you require further support.\n\n### Response:\nCustomer complaining that internet and fios down  for 5 hours when message told it would be on in 1 hour. Agent telling that internet and tv are down right now and we will try to reset battery backup unit  which will trigger a reset to main network terminal  if the services not back sign  in with your credentials  check outages at this url.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My partner booked a return flight, did not go on the outward journey and now can't check in on her flight back, plse help\nagent: Hi Paul, sorry to hear this. Unfortunately, when you book a ticket with us you agree that your flights are taken 1/2 in sequence order. If not, then the remainder of your itinerary is cancelled out I'm afraid. 2/2\nuser: That's rubbish, she has paid for her flights. There was an emergency and she had to fly out earlier with a different carrier due to cost. Where in the small print does it say this?\nagent: Hi Paul. We're sorry you remain unhappy. It's in the T & C's on our website. You have to use the coupons in sequence and in the (1/3) order they're sold to you. If you fail to do so, then it will be registered as a no show and the return leg is automatically (2/3) We appreciate it's upsetting for your wife, but I'm afraid it's the rules on her ticket when she booked. (3/3)\nuser: Your rules not the rules and one doesn't know about your rules until something happens. Pay for something it's yours to use how you see fit\nagent: Once a return ticket is sold, it must be used as a return, not a one way ticket, I'm afraid. We're sorry for your poor experience.\n\n### Response:\nCustomer is complaining about not being able to use the ticket for return journey. Agent states that it gets cancelled if the onward journey has not made.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help?\nagent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC?\nuser: I\u2019m currently using it. In the app, I click on \u201cConfigure\u201d and nothing.\nagent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port?\nuser: I have tried all the USB ports on my computer. I suspect the app doesn\u2019t even recognize my controller, as I had to do several uninstalling because I keep getting \u201cconnect controller to start\u201d as well\nagent: Are you able to connect a standard controller to your PC by any chance?\nuser: Unfortunately I don\u2019t have any standard Xbox 1 controller on hand.\nagent: Have you tried following the steps in the guide to help connect your controller?\n\n### Response:\nCustomer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: save search emails are not being sent. My guess: tell developers a cron job stopped. Bug has been here for a few days missing emails.\nagent: Oh no! That's not what we like to hear. I'd be happy to pass along your information to our tech team. Send us a DM\nuser: This bug is happening again. Save searches are not being sent by\nagent: Are you referring to the notifications sent? Have you checked your settings? > Let us know!\nuser: Nothing to do w/ notifications. I\u2019ve had saved searches emailed to me for years. Nothing\u2019s changed on my end. The saved email job didn\u2019t run\nagent: Thanks for getting back to us. When was the last email you received? Can you DM us your full name, email & postcode & I 1/2 will escalate your account to our tech team. Let us know when you can.  2/2\nuser: A batch of emails came through late yesterday afternoon. Some developer must have fixed the chron job. timing is still off. Should be 1:30am\nagent: Thanks for the update and letting us know. Please keep us posted if there are still issues in the future.\n\n### Response:\nCustomer is complaining about the bugs in the software. Agent states that he will escalate the account to their tech team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed\nagent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha\nuser: Hi sha, thanks for responding. My booking number is: KZBCKZ Name: Alliyha Ashley Dacian Birthdate: Nov. 9, 2003 I may have written her name wrong too. Thanks for your help in advance and hope to hear from you.\nagent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2\nuser: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory\nagent: We\u2019ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha\nuser: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__ I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory\nagent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod\n\n### Response:\nCustomer identified niece as a male in error. Agent has corrected nieces title to female.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?\nagent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here:\nuser: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.\nagent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?\nuser: Nothing has changed.\nagent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.\nuser: Issue still not resolved\nagent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from\nuser: The only thing that has happened to my laptop is your update and since then things have slowed down.\nagent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.\n\n### Response:\nCustomer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: again restricting limits in spend.. \u00a380! How is this helping the lower wage families?! #Disgusting\nagent: Hi, sorry you feel this way, the spend amount is based on your average spend from the past (1) 8 weeks and the 8 weeks before Christmas last year. I will pass your feedback on to the Loyalty department. - Georgina (2)\nuser: And it'll be ignored as my last complaint was before. Rewards shouldn't be based on assumptions as situations change Plus we haven't really shopped here the past 8 weeks recently.. maybe past 2-3 weeks max as we've shopped elsewhere cheaper\nagent: I'm really sorry you feel this way, I have passed your feedback on. - Georgina\nuser: But not really sorry, Let's be honest... it's just the polite thing to say. I know it's not you personally Georgina, But my god, Morrison's is getting worse for this\nagent: We do take your feedback seriously and I do understand your frustration. If I can help you with anything else give me a shout. - G\n\n### Response:\nCustomer complaining about restricting limits in speed and how it will be helping for lower wage families. Agent updated that he will take his feedback seriously and  he will pass his feedback on to the loyalty department.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs & don\u2019t even give food vchrs?\nagent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you.\nuser: 33 and 1013/ changed to 1123. Your ask me people at jfk we\u2019re impolite and unhelpful. Here\u2019s a new flight not where your car is. \ud83e\udd37\u200d\u2640\ufe0f Sorry 1123 was standby, I\u2019m booked on 1323\nagent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3\n\n### Response:\nCustomer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: a slug came out of this cauliflower when we cut it!\ud83d\ude37\ud83d\ude37\nagent: Hi, I'm sorry that you found a slug eating your cauliflower. I understand how frustrating it would have been sharing with it. 1/5 I will log your feedback on our internal systems for review and arrange a refund. 2/5 Could you please let me know your full name, address, e-mail, store and time of visit, product barcode and supplier code? 3/5 Do we have your permission to pass your details over to our suppliers as they may wish to contact you? 4/5 Please let us know your preference of receiving a Tesco moneycard, via post or via e-mail. TY - Ieva 5/5\nuser: Hello, I don\u2019t have any of this info except 03023594 (bar code on the pack in the picture), as didn\u2019t think we would be needing this info You can pass on my details, shall I direct message them to you? And would prefer to receive a Tesco moneycard via post please\nagent: So I can issue a refund for you Sonal, can you DM me your full name and address? Also the price paid for the cauliflower? TY - Jayne\n\n### Response:\nCustomer is complaining that they found a slug when they cut a cauliflower. Agent apologizes for this and updates that they can issue a refund  if they send DM with full name and addres.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any idea why this happened to my laptop\nagent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name. BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further.\nuser: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks\nagent: We would suggest you to observe the system for a little longer and let us know if anything comes up.  Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed.\n\n### Response:\nHad flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How can I become verified on spotify\nagent: Hey there! Just to check, do you have an artist page up on Spotify? We'll see what we can suggest /LP\nuser: Trellblazzer I make beats. Producer\nagent: Cool. To get verified, you\u2019ll need to request access to Spotify for Artists here:\nuser: Thank you alot for the link Hope I can be\nagent: Fingers crossed you'll get verified soon. If there's anything else, just give us a shout. Have a great day \ud83d\ude42 /LP\n\n### Response:\nThe customer asks how to get verified in the spotify. The agent asks whether the customer have an artist page up on spotify and asks the customer to request the access to spotify for Artist via link provided.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience.\nuser: The statement has generated and still the same! You still going to take a look only?\nagent: Please follow so I can send you information via DM. Thank you.\nuser: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ?\nagent: In order for us to communicate via Direct Message you will need to follow in Direct message.\nuser: I am not able to dm to\nagent: Rachael is currently out of the office. She will contact you when she return tomorrow.\nuser: Are you guys really trying to resolve the issue or just making fun out of me? ?\nagent: The credits appear on your November statement, there are three separate transactions, totaling the amount.  Please let me know if you do not see them. Wishing you a great day!\n\n### Response:\nCostomer is complaining that the statement is generated which is still the same. Agent  is telling that Rachael is currently out of the office and she will contact him when she is back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why is my brand new 13 inch MBP draining 50% battery overnight while its supposed to be sleeping? Never had this problem with a Mac. Just got it a few days ago. Is this a High Sierra issue?? ?\nagent: We know how important battery life is so we'll do all we can to get to the bottom of what's going on there. Which version of High Sierra are you currently running? Also, are you using the original charging cables that came with your MacBook Pro?\nuser: 10.13.1 , and yeah I'm using original cable. Dropped 20% in battery last night again without doing anything.\nagent: Thanks for verifying. Was your MacBook very recently updated? Is it set to back up automatically using Time Machine? We'd like to share this guide that has information about Power Nap, a feature that can update data while your Mac sleeps:\nuser: I don't do Time Machine, didn't enable updates(no power nap) and I got the machine 5 days ago so would hope all the updates aren't still draining it\nagent: To confirm, it sounds like your MacBook was set up as new, and no data was restored from a backup, correct? Do you recall having enabled FileVault during the initial setup? Have you had a chance to restart your Mac since noticing this behavior while sleeping?\nuser: Set up as new, enabled Filevault at Setup, I've restarted since setting up. I left it at 100% at 8 AM, this morning, came back to it at 11PM at 46%.\nagent: Thanks for the detailed information. We're committed to helping sort this out, so please send us a DM to continue from here.\n\n### Response:\nCustomer is complaining about drained battery when his MacBook pro was on sleep. Agent is requesting for the detailed information for resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am so annoyed. What is so hard about sending a phone ?\nagent: Can you tell us more about what's going on? We're here to help anyway we can.\nuser: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.\nagent: Have you tried filing your claim using a different web browser? Does the address include a PO box?\nuser: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!\nagent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier?\nuser: Sprint\nagent: We can use the ID if it hasn't been expired more than 30 days. 1/2  You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2\nuser: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.\nagent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you.\n\n### Response:\nHere customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: has the worst customer service by far. I\u2019m beyond pissed right now\nagent: Hello. This isn\u2019t the type of experience we want you to have. Could you DM me details on how I could assist you? \u2013EK\nuser: Is this route going to be faster than being on the phone for over an hour with you guys?\nagent: To be honest it\u2019s hard to say when I don\u2019t know what going on. \u2013EK\nuser: Then why would I waste my time explaining everything again? You guys have been let down after let down\nagent: I\u2019m sorry this is the way you feel. If you don\u2019t feel like explaining your concern to me that\u2019s your choice to make, but there is\u2013EK little I can do without knowing what your issue/concern is. \u2013EK\nuser: I understand that. But I\u2019ve spent most of my day on the phone with you guys & gotten nowhere. Starting over via text is pointless\nagent: Understood. If you end up needing assistance later on feel free to reach out to us, we\u2019re always here for you! \u2013EK\n\n### Response:\nCustomer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice?\nagent: Yes, you can use the LR5 if your machine is compatible to it & the catalogue does not have backward rolling capability.\nuser: No I can't. See attached photo.\nagent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks\nuser: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please.\nagent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks.\nuser: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order.\nagent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks!\nuser: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless.\nagent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks\n\n### Response:\nCustomer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to  Adobe ID(Email) for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again\nagent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?\nuser: yes and i\u2019m using an iphone 7 with the latest update\nagent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls?\nuser: specific songs, a lot of them actually\nagent: Were these songs downloaded from Apple Music?\nuser: yes directly from the app\nagent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we\u2019ll pick up the conversation.\n\n### Response:\nCustomer is saying that everytime  a song played, it get uninstall and they are  forced to reinstall it. Agent asks to answer in DM where they will  pick up the conversation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Pretty neat how \u2018live\u2019 stream of the ballgame is two batters behind Twitter. \ud83d\ude11\nagent: We can let our team know you'd like to see it minimized. Due to the nature of streaming, there is a slight delay from cable.\nuser: Of course I want it minimized. It\u2019s five minutes behind. Don\u2019t call it live if Twitter can spoil the result, you know?\nagent: Typically, the delay is less than that. Does this improve after working through:\nuser: It\u2019s not my setup. Hulu just chugs at the most random moments.\nagent: Your speeds look great, so let us know the device in use. For now, try rebooting your device & modem/router for 1-2 mins.\nuser: No, sorry, I\u2019m not doing that. The World Series is on. Your app just keeps unilaterally stopping the stream. The issue is not my modem.\nagent: We definitely understand. If you're open to it, please try rebooting after the game. For now, we'll share your feedback.\n\n### Response:\nThe customer is complaining that hulu is just chugs at the most random moments. The agent asked to reboot the device and modem/router for 1-2 mins.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU\nagent: That does sound frustrating! Which device is this occurring on? As a starting point, try:\nuser: PC It is 100% not on my end\nagent: Gotcha! Try clearing your cache, using a different browser, as well as:\nuser: Still happening I cleared everything off chrome it did it switch to Firefox same thing\nagent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here:\nuser: Oh really the list goes on and on Now even a little similar? Maybe just a bit?\nagent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and\nuser: but you admit im the first to have an issue with ads freezing? \"We haven't received similar reports, so we'd love to take a closer look!\"\nagent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting?\n\n### Response:\nCustomer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why does it take so lone to reset a password. 30 hours and no word yet??? ?\nagent: We value your privacy and security. We've got an article with more information about account recovery:\nuser: I\u2019ve already did this. It said I would have instructions within 24 hours. It\u2019s been at least 36 hours I\u2019ve heard nothing.\nagent: Check the status of the recovery process by going to For more information:\nuser: That didn't work, it started the recover process all over again. \ud83d\ude02\ud83d\ude02 That started the whole thing over again and it never offers me the 2 step process The instructions online BTW are for iOS10.2 or earlier, my phone says iOS11.0.3 so none of the instructions are workable.\nagent: For iOS 11.0.3 go to Settings > your name > Password & Security. DM us if that doesn't help and we'll continue with you there.\n\n### Response:\nCustomer is complaining why its taking more time to reset a password since they have waited for 30 hrs and still no response. Agent updates for ios 11.0.3 follow steps, go to setting, their name, password, Security. If it doesn't help then DM them so that they can continue with them in provided URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages?\nagent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be?\nuser: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem\nagent: It appears the Verizon network shows no issue on your Tracert.\nuser: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert\nagent: Are you able to provide a screenshot of your tracert to us?\nuser: \nagent: The timeouts are outside of our network.\nuser: so what does that mean? just wait?\nagent: Or take it up with the site since we are not able to work on issues outside of our network.\n\n### Response:\nCustomer is complaining  about operating system while playing game . Agent explaining regarding process of Tracert programming .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: confirmation G7VAUN. Got protected onto a later flight. HAVE problems checking in. Need u to clear the old flight so I can checkin, for me and the other passenger on my PNR\nagent: Let me take a look, please give me a few moments. *HAA Actually, the gate agent will need to assist you as your currently in a travel status. *HAA\nuser: Thank you. Any update ? *HAA for me and companion?\nagent: Hi, what flight are you trying to check-in for? LAX-OAK or LAX-SFO? *HYC\nuser: LAX - OAK. For me and also the other passenger on my PNR. The LAX - SFO would be a misconnection since my original delayed flight, JFK - LAX will get in later than 9pm.\nagent: Ok. No problem. Let me get everything squared away for you guys. *HYC You both are good to go! *HYC\n\n### Response:\nCustomer inquiring a mis connection in check in timing of a flight . Agent has clearing the doubts of a customer providing necessary l information.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I want to elevate my status but the link on the website doesn\u2019t work. The FAQ\u2019s say you can buy miles for 2018 but the link given is expired. Help!\nagent: Hi Meredith. Here is the link to the Elevate your Status. The answers are all on this webpage. *TMS\nuser: Correct. But the link to the elevate your status page that is given doesn\u2019t work.\nagent: I'm sorry to hear this. Try this *AMC\nuser: It isn\u2019t the FAQ\u2019s page that isn\u2019t working. It is the elevate your status homepage. Under \u201cHow do I elevate my status\u201d it gives a link to log in. It is that link that is expired.\nagent: Meredith, the portal to Elevate Your Status will be able available starting December 1st through 11:59 PM CST February 15, 2018. *AOS\nuser: THANK YOU SO MUCH!\nagent: You are most welcome, Meredith. Thanks for tweeting us today. *AOS\n\n### Response:\nCustomer is asking how to elevate his status when the link is not working. Agent replies that the portal to elevate their status which will be  available on December 1st through 11:59 pm.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: we are being offered a null upgrade on P4XM94 can you help to process this?\nagent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2\nuser: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in\nagent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further.\n\n### Response:\nCustomer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This true?\nagent: Hi Max. Under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. Thanks, Sam.\nuser: \"Own label\"? What about the rest?\nagent: Unfortunately we can't comment on other brand's products. I'd recommend speaking with a manufacturer of a product directly if you would like more information. Thanks, Dee\nuser: But you retail the products to us your customers, are you saying that you don't know the method of slaughter by your suppliers?\nagent: As previously stated, under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. All of our...1/2 halal meat is clearly labelled so customers can make an informed choice on the products they look to purchase...2/2 Mariya\n\n### Response:\nCustomer is enquiring about the Sainburys URL. Agent informed that they can't comment on other brand products.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any update on restoring cable/internet to Warren RI? 02885\nagent: 1) from what I understand there is a commercial power outage affecting service. Once power is restored service should be too. 2) I understand may residential power customers are also affected. This may seem an odd question. Do you have power? -Colleen\nuser: We do have power! We had cable and internet until like 1pm this afternoon too.. Which is why I'm puzzled\nagent: 1) Our power supplies will maintain service for short power interruptions, so perhaps that's why. I have someone double checking\nuser: Thanks! I appreciate it :)\nagent: 2)the situation. In the meantime you can check for outage info and updates by signing in to the Cox Connect app or your account 3) at via mobile. Alerts are only displayed for active service interruptions. -Colleen\nuser: Yeah it just says there is an outage.. No eta as to when it will be fixed... But thank you! I know you are all probably overwhelmed\nagent: As far as I can tell we are waiting on restoration of commercial power, but if I find out otherwise I'll let you know. -Colleen\n\n### Response:\nThe customer asks whether any update on restoring cable/internet to Warren RI. The agent replies they are waiting on restoration of commercial power and they will inform if they find any other.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: am very disappointed in the lack of First Class carriages today\nagent: Hello. Can I take the journey details please? - Jordan\nuser: Didcot parkway 10.10 am to London Paddington was the first one London Paddington to didcot parkway at 16.43\nagent: Upgrade work has been taking place today as Network Rail renew the track between Swindon and Didcot Parkway. The trains which usually call at Didcot Parkway have been diverted. - Jordan\nuser: Oh ok and would that have had First Class Carriage if the track repairs were not taking place\nagent: Yes, the usual trains would have a First Class carriage. What type of ticket did you pay for today? - Jordan\nuser: Paid for regular but then didn\u2019t know you could upgrade to First Class which we would have done\nagent: We have a First Weekend Upgrade for \u00a37.50 each way. - Jordan\n\n### Response:\nCustomer is complaining about lack of first class carriage. Agent asked  the journey details and informed they have first weened upgrade for 7.50 each way.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? !\nagent: Can you tell us more about your experience? We're here to help anyway we can.\nuser: Note 8. Dropped it 6\" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than \"you have to pay another $200 to get a USED phone\". *even\nagent: We recommend you checking, to see if you are eligible for a screen repair.\nuser: I already talked to Verizon & Asurion and, for some reason, am not eligible. >=[\nagent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this?\nuser: No. I've already done it. For $200. That was the whole point of my frustration.\nagent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty.\n\n### Response:\nCustomer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So basically right you think it\u2019s funny to pick on me and my friend, I think not, is because we are white or are you sick heads\nagent: Hi there! Not sure we're following what you're saying. Could you give us some details so we can better help you?\nuser: Aight so basically me and my friend sir Bradley, were playing and we got a message saying we said mean things and I can assure you we didn\u2019t\nagent: Did you receive this message from an official Xbox Account? Could you DM us your Gamertag and a picture of the message?\nuser: My gamer tag is Example Legacy and here is proof\nagent: To view enforcement actions you can go here: and if eligible you can submit a case review.\n\n### Response:\nCustomer is complaining as they have received the message by stating that they said mean things and abusive to another member. Agent is updating  to view enforcement actions and can submit a case review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying.\nagent: Hi there, I'm so sorry about this bread being past its date & I understand your disappointment. Did you let a colleague know? TY - George\nuser: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time\nagent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3\n\n### Response:\nCustomer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: since updating to #iOS11 on my #ipadpro some app icons are gone See examples attached. Do you\u2018ve any idea how to fix this?\nagent: We'd be happy to help out with this. What version of iOS 11 do you have? Do you see any app updates in the App Store?\nuser: Thx All apps are up-to-date, I\u2018m running 11.0.3 e.g. the has an icon in the App Store, but not on my iPad I don\u2018t encounter this problem on my #iPhone running #iOS 11.0.3 as well\nagent: If you remove the apps in questions from your iPad Pro, then restart, and reinstall them. Do they appear as expected?\nuser: Please wait a minute, rebooting... No, unfortunately not. During the installation process the icon is visible for a short time, but afterwards the same resolut Breitbandmessung von zafaco This is the app I tried\nagent: Thanks for that info. Do you have these apps on another device like an iPhone or regular iPad? DM us and we'll continue there.\n\n### Response:\nHere Customer complained that after updating all the apps ios is not working properly so  he is asking how to fix it. Here agent ask to  update   all app available on device hence it wont resolve the issue so agent ask customer to message him on app after that he can look after to resolve the actual issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: have You seen this before ? #MacBookPro\nagent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away?\nuser: this afternoon. it does not go away\nagent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here:\nuser: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure\nagent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then:\nuser: Did that also\nagent: Let's move to DM so we can plan our next steps.\n\n### Response:\nCustomer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i want to PORT-IN... can u plzz help me..,,\nagent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance.\nuser: done dat.. waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end... shows you much you value customer\nagent: Please allow us some time to look into this. Will update you on status shortly.\nuser: what is their to look upon,,, i want to PORT_IN,, just tell me the procedure..dats it.. or are u kinda evaluating that do we need him or not\nagent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra\n\n### Response:\nCustomer is asking help to Port in. Agent updates to DM  their contact number and pincode and tells that their team  will surely contact them for further assistance and requests to wait for some time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey , my book export to pdf fails with \"indesign cannot finish export\", but doesn't tell me what is the root of the pb\nagent: Hi S\u00e9bastien, do you have large images in your project? Here's an article that has some troubleshooting steps:\nuser: It has large images, but fixed by selecting \"zip\" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails !\nagent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks!\nuser: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click \"Sync\" it does nothing of course!\nagent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP.\nuser: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version.\nagent: That is strange! Here's a Typekit troubleshooting article:\n\n### Response:\nCustomer is asking about  the routes of the pdf files. Agent says typekit troubleshooting article:URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough\nagent: We want to look into what's going on. Do you notice this when using specific apps or features?\nuser: This time on home screen all apps disappeared,before tumblr & clock when setting alarms theres others cant remember all only since ios11\nagent: Is there anything you can do to get the phone running as expected?\nuser: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I\u2019ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display\nagent: Does restarting the phone help at all?\nuser: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears\nagent: Let's go ahead and meet in DM and we'll continue to look into this.\n\n### Response:\nCustomer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i am currently trying to download a game and it is getting \"installation stopped\" at 87 and 99 precent, i tried everything i could find online, what do i do please help!!! !\nagent: Hi there! Is the game on disc or digital, are you using an external hard drive with the console, and is the console plugged into a power strip?\nuser: thank your for getting back to me. it's on disc, it's an internal, yes it is plugged into a power strip\nagent: Alrighty, let's unplug the power strip and plug the console directly into a wall outlet as the power strip can cause the console problems.\nuser: the problem was fixed by your online support team\nagent: Awesome! Let us know if we can assist with anything else.\nuser: my installation won't move up unless i'm watching it, what should i do now\nagent: We would leave the console be until that finishes and let us know if it does not finish up by tomorrow.\n\n### Response:\nCustomer is complaining that he is trying to download the game but its getting stop on 87 to 99 percent what to do. Agent updated that to leave the console be until that finishes and let us know if it does not finish up by tomorrow.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Spotify keeps giving me an error saying songs aren't available over & over again. Both mobile & desktop. Its frustrating. Help\nagent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR\nuser: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!\nagent: Could you send us the model of your iPhone & the exact app version on it? You can check this in Your Library > Settings > About Spotify /LP\nuser: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515\nagent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP\nuser: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop & mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks.\nagent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP\n\n### Response:\nCustomer is complaining  that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: are u going to resolve the problem m facing already informed u for same if not tan reply me the worst service i got....\nagent: We are unable to check the details. Kindly share idea contact numbers and elaborate your concern to assist you better.\nuser: Ur team gv me the series no. Which already is being used for customer support nice job gud n u want me to gv u the no. Just ask sec 15 fbd k\nagent: Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code(1/2) Rgds, Darshan. where you have faced the issue to take appropriate actions. And DM us all the 5 number and your alternate number(2/3) as well to forward your concern to our respective team. (3/3) Rgds, Darshan. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\nuser: Wat you want from my side 7065692000/3000/4000/5000/6000 Getting calls from people n tey say its customer care no.\nagent: Request you to share your contact number, complete address of store so we can take further action. Rgds,Pradnya\nuser: 9899537828 Store address is sec 15 market faridabad haryana\nagent: Thank you for sharing your contact details. Please share complete address of store with pincode. Rgds,Pradnya\nuser: Idea store scf 71/72,sector 15 main market faridabad haryana 121007\nagent: We forwarded your concern to the higher authority, we will contact you soon, please bear with us some time. Rgds,Pradnya\nuser: Wat is the update for the same\nagent: We are working on this to get it resolved at the earliest. Please bear with us for some time.Rgds,Pradnya\nuser: Gv me the deadline date for the same and i am not going to pay a single amount\nagent: We have forwarded your issue to our concern team, we are looking into this and we will call you soon with an update.\nuser: Ok f9 bt tis sure i am not going to pay a single amt of bill which u generate for the mnth k coz not able to use....\nagent: We wish to inform you that we are working on your concern & we will get in touch with you shortly.\n\n### Response:\nCustomer is complaining that they are receiving frequent calls from customer care support. Agent requests to share contact number, complete address of store and states that this issue will be forwarded to higher authority for further investigation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Cheers, seems you've had Snes Mini stock in several times today, yet not once have I received a stock notification e-mail from you (that I set up weeks ago). :( Is someone there releasing them online 1 at a time? No point saying \"Hurry, Stock is low!\" when you do get them on, and then saying \"oh dear, no stock\" when at checkout basket....then back to product page with \"Hurry, low stock!\" again. Frustrating. ?!\nagent: Hello, I am very sorry to hear about the troubles you have received in regards to the SNES console availability. Can you please DM us your full name, email address and full home address details for your account please? Thanks - Ross.\nuser: DM sent Hi, I responded via DM as requested last night but have heard nothing back.\nagent: Hello, I have replied to your DM. Thanks - Ross. Hello, I have replied to your DM. Thanks - Ross.\n\n### Response:\nCustomer is complaining about the low stock. Agent asks to DM their full name, email address and full home address details of account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - any chance your chevron skirt (in black) will be back in stock soon? #imissedit\nagent: Is this the skirt you're after > it's available online now in black from sizes 10-22.\nuser: That\u2019s the one but I\u2019m a size 8. Any more likely?\nagent: We don't want you missing out on the skirt. Can you let us know which stores you're able to visit and we'll see if they have one in?\nuser: That\u2019s amazing, thank you. \ud83d\ude4c #truro is my local but I checked today. My sister is in Exeter tomorrow...\nagent: Your Sister might be lucky. This skirt is available in size 8 in Exeter, if it's a special journey please call in advance...1/2 ... > We aren't expecting any more in. We have our fingers crossed for you!\n\n### Response:\nThe customer is asking about the availability of chevron skirt. The agent updated about the  skirt availability of required size.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Bluetooth on my iPhone 8 plus is not functioning. Running off iOS 11.0.3. Was fine two days ago.\nagent: We're here to help! What exactly is not working? What does Bluetooth not do?\nuser: It\u2019s not finding any Bluetooth devices when switched on and in range. Have tried my iPhone 6s with same devices and it\u2019s fine 6s has not had software update\nagent: Got it, thanks! Please take a look at this article, which provides help for Bluetooth issues:\nuser: Yep, I\u2019m not retarded - I am capable of using google and have exhausted these options, hence contacting you.\nagent: Awesome! Thank you for keeping updated. Could you tell us which Bluetooth device you're trying to connect to?\nuser: Mpow Magneto headphones\nagent: Thank you for letting us know. Just to confirm, your iPhone is not finding any Bluetooth devices in range. Is that correct?\nuser: The only one it can find is my car Bluetooth. It hasn\u2019t found my Mpow or Fitbit either\nagent: Do you have any other devices that are experiencing the same behavior with not being able to find your Mpow and FitBit? DM us.\n\n### Response:\nCustomer is having an issue with not working of Bluetooth on his iPhone 8. Agent updated that send the URL to customer related to Bluetooth issue and also informed to send DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can we please get the contact number for Dubai office please...\nagent: We're here to help, Priya. Send us a note via so we can assist.\nuser: Can we get your dubai office number plz\nagent: Sorry for the inconvenience! At this moment, we don't offer phone support for these issues. Visit this link so our team can assist.\nuser: We are looking to talk to someone from marketing so can we have some email ID or so\nagent: Happy to help. At this time your best bet is to reach out to us at with more details regarding your inquiry, so we can assist you further.\nuser: I can email or I need to tweet on this address?\nagent: Please go here and we will take a look.\n\n### Response:\nThe customer is asking for the Uber's Dubai office number and emails to reach to solve some issues. The agent replies that they don't offer phone support for these issues and asks to send them a note via link provided by them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote\nagent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows?\nuser: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu.\nagent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem?\nuser: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app.\nagent: Let's do some troubleshooting with you in real time here:\n\n### Response:\nCustomer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: CAN U HELP ME\nagent: Very sorry for the delay! Is the issue still happening? Did you get any error?\nuser: it didnt go away so i just had to delete some games but i really didnt wat to do it but thanks anyway even though i had 25gb free\nagent: Do you see any kind of error message or error code?\nuser: No its fine now i managed to sort it out\nagent: Feel free to tweet us any time.\n\n### Response:\nThe customer needed help but figured it out. The agent wanted to know if there was still a problem and if there was an error code.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m not going to make my connection from Preston to Penrith because my train from Liverpool\u2019s late. I\u2019m unsure what to do?\nagent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline\nuser: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st?\nagent: Yes, this shouldn't be an issue however speak to station staff prior to doing so\nuser: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia & having trouble with walking so helping me has been amazing \ud83d\udc4d\ud83c\udffc\nagent: Great to hear. Did you manage to connect okay?\n\n### Response:\nCustomer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent  updated  that once he arrive at preston, he can speak to station staff who can assist further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi.\nagent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam\nuser: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra\nagent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam\nuser: please remove that Gujarati and take Marathi.\nagent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha.\nuser: I know it than y in Mumbai it says in Gujarati.\nagent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky\n\n### Response:\nThe customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the embedded URL does NOT activate the offer.\nagent: Hi. Which U.S. based card is this concerning? Please do not release any personal or card information.\nuser: This is for gold card members. ...the link redirects you to Exxon's station locator site versus activating the offeer.\nagent: Have you tried using a different browser?\nuser: Sure, I could do that, but happens to be the most ubiquitous these days. Would you prefer I use Opera? ... not a solution.\nagent: Pls call our Digital Assist team to look into this @ 800-297-7500, 24/7. All the best.\nuser: ..or you could just pick up the phone and dial their extension and raise the concern internally. I rid myself of this madness.\nagent: Apologies for any inconvenience. Do you have time to chat securely online?\n\n### Response:\nCustomer is complaining that the embedded URL does not activate the offer. Agent updates to call to their digital assist team to look into this at the given contact number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is flight AK 377 Bali to KL really canceled today? I got a text message, but the dates are confusing.\nagent: Hi Eksi , kindly provide us the booking number/pnr for us to check further - Anwar\nuser: Please let me know if you need more info. This is what I received in email too\nagent: Sorry Marina, yes the flight is cancelled. You may opt for Free Flight Change, Credit Shell or Refund. Which do you prefer? -Miza\nuser: Flight change, please. Will there be a flight tomorrow? Or later today?\nagent: You may head to to check the availability and provide us the request here, Marina. Thank you. -Miza\nuser: Are the flights canceled today? I can see there is one that departs at 1420\nagent: Oh, yes, Eksi. Do you want to be moved to that? Kindly confirm so we can forward it to the team. Thank you. -Miza\nuser: Yes please! Move to today at 1420\nagent: Hi eksi, we have forward your request to team, revised itinerary will be send via email once done, Thank You - Anwar\nuser: Thanks! Will wait for the confirmation Really appreciate your help!\nagent: Hi eksi,Your Most Welcome , Have a good day! - Anwar\n\n### Response:\nThe customer asks whether the flight AK 377 Bali to KL cancelled since he got the text message regarding that and adds that the dates are confusing. The agent asks to provide booking number and informs that the flight is cancelled and suggests to opt for Free Flight Change, Credit Shell or Refund.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!!\nagent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache & cookies and try another browser? Let me know if this helps. Rach\nuser: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them?\nagent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach\nuser: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :(\nagent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here:\nuser: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then?\nagent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach\nuser: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check...\nagent: That isn't for advance fares, apologies for the confusion. Rach\n\n### Response:\nCustomer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: agent didn't let me change my flight to earlier one that was half empty bc my original flight was on time. Now stuck in NC It was so easy. Now I don't even know at what time I'll get to Chicago...\nagent: We're sorry for the frustration, Mauricio. We'll have you in ORD as soon as possible.\nuser: I would have been at home by now. The funny thing is that this flight is full so they could have easily use my seat too.. non sense Flight to ORD is now delayed, without any updates\nagent: What's your flight number? We'll take a look for you.\nuser: AA0623\nagent: We're showing you're estimated to depart at 12a. You can check the status here:\nuser: Seriously!? We will get to Chicago super late. Even more mad that agent didn't allow me to change flight in Richmond. I even offered paying\nagent: So sorry for the troubles tonight. Our crew will try to make up as much time as we can while we're in the air for an earlier landing in ORD.\nuser: We are here (super late), but no gate agents so we are trapped inside the place. Get your stuff together.\nagent: We'll get you on your way as soon as possible. We're so sorry for the delay.\n\n### Response:\nCustomer is complaining about the delay of the flight where the agent didn't allow him to change his original flight. Agent apologized and states that the crew team will try to cover as much as time consumed while landing to ORD.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is on some demon shi* rn damn\nagent: Hey there! Could you tell us what's happening exactly? Keep us posted /DF\nuser: Same problems my friends have been complaining about. One of Why Don\u2019t We\u2019s song (these girls) the beat got changed and it\u2019s more high pitched now.\nagent: Got it! Could you tell us the device you're using? Keep us posted /DF\nuser: I usually use my phone. I also downloaded the song onto my Apple Music library and it sounds fine when I listen to it on there.\nagent: Got it! Can you send us the Song Link? Just tap the three dots > Share > Copy Link /DF\nuser: \nagent: Thanks! Could you give us more detail on the song's beat? Also, what phone model, operating system, and Spotify version are you using? /MT\nuser: Idk the beat is just weird. I have the iPhone 7 and I just updated it today. I also have the most recent Spotify update\nagent: We appreciate the heads-up. Just to make sure, is this issue happening on other devices? /MT\nuser: Yes it is\nagent: Thanks. We'll get this reported. Great detective work! /DF\n\n### Response:\nThe customer is complaining that these girl songs beat got changed and it's more high pitched now. The asked for the phone model, operating system and spotify version he his using.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work\nagent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services?\nuser: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi\nagent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message.\nuser: Windows 10\nagent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\n\n### Response:\nCustomer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: And here I thought yesterday's ride was awful. Running late af with dangerous driver.\nagent: Please report this to our Critical Response Line by clicking the \"Call Me\" button and entering your number at\nuser: Is there a way to submit this electronically? I prefer to file my complaint in writing.\nagent: Please feel free to send this through our Help Center ticket request form at This will be sent directly to the appropriate Support Team.\nuser: Is that a \"no\"? Because your response does not answer my question.\nagent: You can submit an email to our Support Team at\n\n### Response:\nCustomer complaining about yesterday s ride was awful and running late with dangerous driver. Agent suggests that please report  this to our critical response line  and also feel free to send this through our help center ticket request from url.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases & trip hazard in front of emergency exit. Will only fly to Orlando now!\nagent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention.\nuser: BA2037 10/11/2017 & BA2036 24/11/2017\nagent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement.\nuser: I look forward to the relevant managers response.\nagent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only.\nuser: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ?\nagent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen.\n\n### Response:\nCustomer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: It\u2019s been long time since my last tweet let\u2019s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn\u2019t protect my personal data to be preserved\nagent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue.\nuser: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated\nagent: DM us using the link below, so that we can look further into this with you.\nuser: I\u2019ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/\nagent: Let us take a closer look at this for you. Join us in DM:\n\n### Response:\nCustomer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Very concerned that this product can be sold to children,it is an aerosol can that has no age restriction in its purchase\ud83d\ude33 It is an accident waiting to happen!! As it almost did today,a group of silly kids purchased this from our local shop,please look in to this\nagent: Hi Debbie. I'm sorry. I understand your concerns. Can you DM me which store you saw this in and what time at so I can investigate? TY Alisha\nuser: Thankyou for your reply,this spray was purchased from Tesco express store Holm Way,Southwold Bicester between 3/4pm today\ud83d\ude14 I have checked with the store and there is no prompt or age restriction connected to this item which I find pretty shocking :(\nagent: Hi there Debbie, I can totally see your concern. Can you DM us your full name & address so we can get this issue logged and reviewed? James\nuser: I have messaged you James\nagent: Hi Debbie. I have responded to your DM. :) - Alisha.\n\n### Response:\nCustomer is concerned about the aerosol product which has no age restrictions. Agent is updating him to DM his full name & amp, address so that they can logged and reviewed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20.\nagent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan\nuser: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture?\nagent: What type of Season Pass do you have please, Emily? - Jordan\nuser: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends & am often delayed on my way home.\nagent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan\n\n### Response:\nCustomer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp \u00bf Como configuro una VPNGateway entre una red virtual de Azure y una red local personal?\nagent: Just checking, do the details on help in any way? If not, let 1  us know and we can look at this in more details, if needed. 2\nuser: en mi red virtual de azure tengo la subred \"default\" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual.\nagent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link?\nuser: Is this the right link? Can you see my question with the title \"How to configure VPN Gateway in my virtual net of\" ?\nagent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum.  Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns?\n\n### Response:\nNeeds instructions on how to configure the vpn gateway. Someone will respond through the forum.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do you all realize by outsourcing your call centers and messing with drivers pay it makes you look like you dont care for drivers like me!\nagent: We're so sorry about that! Can you please send us a DM with your email address and additional details so we can assist?\nuser: Your going to give me the same excuse the call center has! You all dont care Im thinking of not being an uber driver no more!\nagent: We're so sorry about that! Please confirm your email address or phone number so we can further assist.\nuser: 6174649622 just give me my money that i worked for and so i can finish getting that ouke oder out my car for the sake of my children that i have to drive to school and etc and my elderly nieghbors i drive to appointments and etc. I need my $$ today not later! You all dont care instant pay should be instant pay not owe let me declime his money transfer and make him wait and hope he fogets about it so we as uber can screw him as a driver *oh* I believe uber is trying to keep my pay and claim its being sent to my account and its really not i got 2 kids and i just found a few minutes ago from my wife i got a 3rd child on the way!\nagent: It seems a member of our team has reached out to you. Please check your email and follow up with them there.\n\n### Response:\nCustomer is complaining that he hasn't received his payments which had to be the instant pay. Agent requests for the email address and phone number for further assistance. Also states to check the mail and follow up with the team reached out to him.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can\u2019t download any workouts on the app. Help!\nagent: We are here for you, Angeline. Do you receive a specific error message during the download of a workout? If so, could you please send us a screenshot of it?\nuser: \nagent: Here to help. Have you tried downloading the workouts via WiFi?\nuser: Yes, I have. Doesn\u2019t work, either.\nagent: What device, OS, and version of the NTC app are you using?\nuser: iPhone 7 iOS 11.0.3 NTC 5.7.0\nagent: Just to clarify, are you able to update to iOS 11.1?\n\n### Response:\nThe customer is complaining that they can't download any workout apps even wifi doesn't work either. The agent asked to send a screen shot of the error they are facing.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets\nagent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here > 1/2  2/2\nuser: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation\nagent: The aim for this is 2020.\nuser: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services?\nagent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities  2/2\n\n### Response:\nCustomer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Where do I write to address a customer service issue to higher management?\nagent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information.  Hi I never heard back from you. Let me know if I can assist. All the best.\nuser: It was the Delta sky miles card.\nagent: Good Morning. What is this concerning and I may be able to help?\nuser: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help.\nagent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience.\n\n### Response:\nSigned up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Fuck\nagent: Where did you try ordering your device? Did you try ordering online? -KY\nuser: Noooo I went to the store to buy it. I wanted it today! !\nagent: Have you tried another store near by? -KY\nuser: They said there\u2019s no apple watches available in the state. He said shipping times are 2 weeks - Month.\nagent: Hi there. Please send us a Direct Message, so that we can further assist you. --RB Hey, we saw your post in regards to getting the Apple watches. You also have the option of contacting stores near you to see (1/2) if they have the Watch available. You can find the stores nearest to you in the link provided: SR (2/2) Hey was u able to get in contact with the store nearest to ur location regarding the apple watch? Plz let us no Resolution Supervisor --KR\nuser: No apple watches available.\nagent: Hey you do have the option to order the apple watch online or via our telesales department. Resolution Supervisor --KR\n\n### Response:\nCustomer is inquiring about buying options for apple watches on the same day since he didn't find it in the local store. Agent shares a link to find the nearest stores and also suggests to try ordering online or via telesales department.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats?\nagent: Hi Alice. I can book these for you. What journey are you making please? Rach\nuser: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you!\nagent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil.\nuser: Just me\nagent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach\nuser: That's right, thanks so much! Do I need to let you know contact details etc?\nagent: No problem Alice! No this won't be needed. All booked for you:\n\n### Response:\nCustomer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean\nuser: Ok\nagent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item....\nuser: This is the item\nagent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC\nuser: It's still is so what's the problem how about customer satisfaction\nagent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to...\nuser: \nagent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean\nuser: It is still in the same package so where do I go from here doi get a refund\nagent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley\n\n### Response:\nCustomer is  enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need help\nagent: Help is here! What trouble are you having with your service?\nuser: Ight look so my moms left our account and it\u2019s just me on there. She didn\u2019t make me an account owner tho so I can see my bill detail Or do other stuff, I wanna be able to do. You feel? *can\u2019t my b\nagent: We would need to get the account moved over into your name to be able to do that inless you have the log in info from your mother.\nuser: I do not. I do have the last four to her SSN if that\u2019ll help? I know I needed that when I went into a Verizon store before. Lol\nagent: Let's discuss this in further detail. Please follow and DM us at your convenience.\n\n### Response:\nCustomer is requesting for assistance in accessing his moms account. Agent state that it could be done if the account gets moved to customer's name or by having log in info from his mother.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1\nagent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number?\nuser: Can you call me on the phone? I can\u2019t send you a DM, you have to DM me. It only gives me the option to reply.\nagent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon.\n\n### Response:\nCustomer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your network has started again in my area oooo... Seems it's time to get rid of your sim card.. I didn't have service since yesterday morning\nagent: Sincere apologies. kindly provide your number, device type, exact location with landmark, error message, signal you can see and alternate number. AP\nuser: 07051250777, Infinix Hot3, Alagbado AIT side, no signal at all, 08093955968\nagent: We apologize for the inconvenience, our engineers are working on the issue.Kindly bear with us. Thank you.AP\nuser: Make it snappy got loads of things to do\nagent: Okay . Thank you. AP\nuser: It's not working yet.. Sincerely it's annoying n am fed up.. Chaiiii\nagent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. FA\nuser: That's not true because till now the service didn't brink at all\nagent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. AP\nuser: Now working.. It shouldn't go off again ooo\nagent: Thank you for the feed back.EE\n\n### Response:\nCustomer is complaining about mobile network service. Agents informs that his engineers are working on issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: have become too big and now too sleazy! Buyer beware if you purchase on eBay these days, sleazy sellers, no response from seller or eBay forget eBay use Amazon or Lazado eBay cannot be trusted!! !#sleazy#ripoff#noresponse# shopelsewhere#cannotbetrusted\nagent: Not what we like to hear as we'd hate losing you! Most of our sellers have high standards of selling and we offer protection if having issues with a transaction. Check for details.If you have a situation you need help with, DM us with details\nuser: You guys are not interested I have left multiple msgs no response response seems you only care about money and not buyers\nagent: We\u2019re definitely interested but I don\u2019t see where you\u2019ve DM\u2019d us. I\u2019m not sure where you\u2019re sending messages currently but if you DM us detailed info, we\u2019ll help in any way possible.\nuser: Despite me telling you I paid for item and seller told me now cannot send for 2 or 3 months and did not respond to 8 emails I sent them, your sick response was if you do not hear back in 30 days let us know #sick#stupid#pissedoff\nagent: You have 30-days from the latest estimated delivery date to file a claim. If there is no est. delivery dates for some reason, then you have to give the seller 30-days from payment before you can open a claim:\nuser: do not use eBay as they no longer provide support and now using sleazy sellers who take your money and don\u2019t deliver items#sleazy#useothersites#nolongercare#useotherbuyingoptions#stealyiurmoney#nosupport uroller1950 is my account check out my bicycle purchase, but I doubt you care enough to check it out I would suggest that if seller ignores my 8 plus emails he has no interest in sending bike or returning money#getyouracttogether\nagent: As I mentioned previously, the seller has until the latest est. delivery date to get you the item. If you don\u2019t receive it, you have 30-days to open a claim for a refund.  I\u2019d be happy to look into this if you DM the following registered info along with the item number: full name, email address, and zip/post code. We can\u2019t share account specifics publically on a third party site like this (privacy and safety concerns).  We recommend sellers reply to messages they receive but it isn\u2019t required. Again, if they don\u2019t get you the item by the latest estimated delivery date, you can pursue a refund from them.\nuser: That\u2019s your response, go back to the bank and count your money, I\u2019m sure it\u2019s safe, unlike your consumers!\nagent: Your money is safe and we have you fully covered by eBay Money Back Guarantee. Typically, we give the seller until the estimated delivery date to see if it arrives. As  mentioned, our team here on Twitter is happy to take a look via DM, if you'd like.\n\n### Response:\nThe customer says he paid for an item and seller told him that they cannot send for 2 to 3 months. The agent replies that the customer have 30 days from the estimated delivery date to file a claim.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: that\u2019s a very short sale \ud83d\ude1e\nagent: Hello, i do apologise our prices are subject to change, as stated in our terms and conditions. - Emily\nuser: Indeed, but to get a email at 9pm when the store is closed saying it\u2019s on only to change the price by 9am? How was I meant to buy it?\nagent: Hi, can I take the catalogue number for the drone, so I can advise you better - Carl\nuser: Hi,634/9772. At 9:20/30 last night I got a notification you had a tech sale, this drone was included at \u00a3349, by this morning it\u2019s \u00a3499.\nagent: Hi, sorry you got the notification late, the sale was on for 3 days. (1/2) (2/2) In the future, you can reverse the product for the next day and we honour the price, or you could have purchased it online - Carl\n\n### Response:\nThe customer complains that it was a very short sale, he got a notification that he had a tech sale, the drone was included at $349, but by the next morning it's $499 and he could not purchase it since he left his wallet at office the previous day. The agent apologises since their prices are subject to change, as stated in their terms and conditions and requests to provide the catalogue number for the drone, so he can advise better and suggests that in future days the product can be reserved for the next days.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there a reason why ALL my endurance drills this week are 45 minutes? \ud83d\ude16\nagent: We can take this one. Is this your first week of your Training plan?\nuser: Nope. Week 2.\nagent: Did you adapt your plan on Sunday?\nuser: How do I do that?\nagent: Just to clarify, did you perform all the workouts in the previous week?\nuser: All except the benchmark \u2639\ufe0f\nagent: Please perform this week and keep up in the loop if your next week looks the same.\n\n### Response:\nCustomer asking is there a reason why all endurance drills this weeks are 45 minutes. Agent is asking that is this his first week of training and also inform that please perform this week and keep up the loop for his next week looks the same.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?\nagent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis\nuser: Would you be able to give me the platform information?\nagent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis\nuser: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn\u2019t be held for 2mins.\nagent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh\nuser: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.\nagent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh\n\n### Response:\nThe customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down\nagent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3\nuser: Something with some thought put into it, that acknowledges the annoyance & inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total & utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they\u2019ve had to change out of their pjs at 10.30pm to go & do the grocery shopping after a long day working & looking after family\nagent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2\n\n### Response:\nCustomer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions:\nagent: Hi Andr\u00e9. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do.\nuser: I will send it when i'm back from thanksgiving diner. Happy thanksgiving\nagent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information.\nuser: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3)\nagent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations.\n\n### Response:\nCustomers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I don't know what have done to their website, but it's crawling and crashing on my machine with 16 cores and 24 GB RAM. So the problem appears to be that Firefox is running at 100% CPU for the website tab. This is suboptimal.\nagent: Hi Iain, I would like to log your feedback for our IT team, could you please DM your full name, address and postcode? Thanks - Dani\nuser: Nice try, but you won't be stealing my identity today. Using FF 52.4.0 (64bit/Linux) and here's my stats with only Tesco groceries open:\nagent: Hi Iain, I'm afraid without those details we couldn't log your feedback. - Peter\nuser: Have you considered that your feedback logging mechanism is broken? The problem is in the website, not in me.\nagent: Hi Iain, we are aware of some issues with our website that we are currently working on. I've logged your feedback anonymously. Thanks - Emma\nuser: Thanks. There's probably a middle ground between full name, address and postcode and complete anonymity, but this will do. If it is helpful to your website team, I'm happy to try things out. Contact details at\nagent: Hi Iain, without completing data protection, we're unable to log this against your account or check for account errors. TY - Kelly.\n\n### Response:\nTesco's website is badly set up and crashing a person's computer. The agent asks for intrusive personal details to log the problem which the customer refuses to provide  so the agent does not do anything helpful at all.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I would like to follow up the complaint I submitted with reference number 00547801. Thank you\nagent: Hi Mini, please accept our sincerest apologize for the inconvenience caused. We have make sure the meals >> >> had already reserved earlier but ended up with nothing. We will forwarded your case to our relevant team to>> >> follow up and check what was going on. Your patience is highly appreciated and sorry once again. -Jimy\nuser: Thank you The complaint also included the preferred seat that was already paid for but was given another seat number upon check-in.\nagent: Yes, we will be investigating on that too, Mini. You'll be responded accordingly via Email once done. Thank you. -Miza\n\n### Response:\nCustomer is enquiring about follow up of the complaint that he raised. Agent informed that they will forward the case to relevant team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Flight #4354 has been delayed since this morning......I am missing events and jobs. Get me on now, please\nagent: We're so sorry for your frustration, LoLo. Our Agents at the airport will get you in the skies just as soon as possible; hang in there.\nuser: I\u2019ve been \u201changing in there\u201d since 7am. They keep putting me on standby over, and over, and over, and over again. My patience is running low I\u2019m still hanging in there....... please help me out..... managers, supervisors and gate employees aren\u2019t helping!\nagent: You are put on \"priority standby\" status in these situations, and we'll work to reaccommodate ASAP. So sorry for the trouble today.\nuser: How can I be put on that list? Do I give you my info?\nagent: The Agents will automatically do this for you, LoLo.\nuser: This is my 5th stand by flight....I haven\u2019t been priority at any of these flights. I\u2019m on stand by again for my 10:10 flight.\nagent: We assure you that you are being given a priority, LoLo. We just have to work with everyone else awaiting accommodation as well.\n\n### Response:\nCustomer is complaining about delaying of the flight. Agent is updated that they will put on priority standby status and they will work to re accommodate ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 4. charged my husband and I double to check bags @ gate. Told we agreed to this \u201clike 7 times\u201d when we booked. #aircomplaints\nagent: The Basic Economy rules are listed under the blue hyper link with the I to the left of it with the circle around it and next to select.\nuser: Is this in your imagination? Or is it in teeny tiny print that we shouldn\u2019t have missed? Never heard of Group 9 being the one group who can\u2019t use overhead bins.\nagent: Prior to selecting the flight, Basic Economy is stated in blue next to the time and a large pop up box comes up with all the details.\nuser: No info for carry-on... well not until customers are surprised at the gate! Would like $100 back please. #aircomplaints\nagent: The details are made available prior to selecting your flights. Please continue working with Expedia for more info.\n\n### Response:\nCustomer is complaining about airline as they charged  them and also checks their bags at the gate. Agent makes her understood the basic economy rules of flight and takes feedback.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how do I make a complaint? You lot are shit\nagent: Could you please DM us with more information with regards to your complaint. - Zeeshan\nuser: Can u reply?\nagent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ\nuser: Gonna reply?\nagent: Hiya I am just wondering if you saw my response? Thanks - LJ\n\n### Response:\nThe customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x\nagent: Hey, can you please send us a DM so we can further assist you? -AL\nuser: dm'ed but no response\nagent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL\nuser: its been a while. also i did direct message u like u asked\nagent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL\nuser: I\u2019ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I\u2019m still having reception issues\nagent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA\nuser: Nope\nagent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA\nuser: Yes. I also had to get a new phone last week\nagent: Please message me in the direct message so I can better assist. -OA\n\n### Response:\nThe customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: not sure if iOS bug or specifically relating to the X but when I\u2019m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it\nagent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK\nuser: iOS 11.2, Spotify version 8.4.25.906\nagent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF\nuser: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it\u2019s playing and the time goes on with no music playing and won\u2019t let me pause it\nagent: Best thing to try here is a reinstall. Just follow the steps at\nuser: This doesn\u2019t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music>accept a call>end call>music should resume playing and allow you to pause it\nagent: Can you DM us your account's username or email address? We'll check things backstage /MU\n\n### Response:\nThe customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How I\u2019m paying for you raised my fees and took away the one channel my mom actually watches?! My contract almost up too... #bye\nagent: We don't want to see you go. What channel are you referring to? Let us know, we want to help.\nuser: I received the information as to why the channel was removed but you increase my bill now I\u2019m paying $250 no thank you\nagent: Did your contract expire?\nuser: It\u2019s about to\nagent: Have you spoken to anyone on this issue?\nuser: No\nagent: Understood, are you authorized on the account by chance?\nuser: Yes I am\nagent: Great! Our billing office is currently closed, however we can create you a link to use for the morning is that ok?\nuser: Sure thank you for your help\nagent: Here you are, see you in the morning!\n\n### Response:\nCustomer is complaining about the removal of certain channels even after paying the fee for them. Agent states that their billing office is currently closed and requests to reach back in the next morning.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: now delayed 1 1/2 hours! You need new equipment. This is really messing up my schedule in Orlando. #782\nagent: Truly sorry to hear about your experience. Your safety is our top priority. I know our crew is working hard. -Kimball\nuser: Now it says 10:56am. That's 3 1/2 hours. Totally unacceptable. I appreciate the safety piece. But get new equipment.\nagent: We are very sorry. And, the new departure time is 956am. Our customer advocacy team will reach out to guest w/compensation. ~Angel\nuser: What is Alaska air going to do? This was to be my gold 75k trip for this year.... 5th late flight last 3 months. 4 have been mechanical.\nagent: As I mentioned, you'll hear from our customer advocacy team. Safety is always our top priority & we'll never compromise this. ~Angel\nuser: Thank you after 3 1/2 hour delay to stop boarding while TSA uses sniffer dogs is poor timing.\nagent: Darn! We understand that's frustrating. We'll have you on your way as soon as we can. ~Angel\n\n### Response:\nCustomer is complaining about the delay of 1 1/2 hours which is messing up their schedule in Orlando. Agent updates the new departure time is 956am and their customer advocacy team will reach out to them with compensation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do the new updates have macOS High Sierra support?\nagent: Please let us know the product that you are using.\nuser: Photoshop CC\nagent: Please check the document here . Thanks\nuser: Doesn\u2019t answer my question. Does the new PS CC 2018 released yesterday support macOS High Sierra?\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.\nuser: Thanks\nagent: Hi Ian, Yes it does, please refer the system requirements: Thanks.\n\n### Response:\nCustomer is questioning that does the new updates have macOS High sierra support. Agent updates that they are looping in an expert and updates that it does support macOS High Sierra and requests to refer the system requirements in the given URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.\nagent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?\nuser: 2016. And Windows 10. Which was preinstalled on the machine.\nagent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:\nuser: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date.\nagent: Let's get that resolved. You may check this article that may help you repair an Office application:\nuser: Thank you! This helped. Okay it\u2019s hanging up again, but this happens, sadly, with heavily edited documents!\nagent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you\u2019ve encountered:\nuser: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.\nagent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\nuser: I had to delete Malwarebytes. I couldn\u2019t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren\u2019t Microsoft and Microsoft tells me to go back to Office. It\u2019s a project. For Monday. 2/\nagent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.\n\n### Response:\nWord freezing after a Microsoft update. A link to repairing an office application.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when you charge \u00a31.65 for three onions I don't expect them to look like this RIDICULOUS \ud83d\ude37\ud83d\ude37\nagent: I'm really sorry, Kera. Can you send us the barcode number please? Which store did you buy them from?\nuser: They were in a pack we have a veg box so throw packaging out we bought them from thornhill Excalibur drive!\nagent: Thanks Kera. Can you identify them from here please:\nuser: It's the second one where there is three onions in a netting bag!\nagent: Thanks, could you DM me on the below link your Nectar card number please? Mariya\nuser: We don't have a nectar card as we only recently moved to this area and didn't shop at sainsbhry previously :)\nagent: That's alright Kera, if you DM your full address using the below link I'll send a gift card out instead. Steven\n\n### Response:\nCustomer is complaining about the unions which cost is 1.65 for 3 onions. Agent says to DM full address using below link will be send a gift card out instead.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my WiFi some shit\nagent: Oh no, what issue are you having with Wifi? Let us know, we are here to help.\nuser: My shit be crashing atleast 20 times a day soooooooooooo\nagent: What is crashing? Does the internet light on the router ever go red when you have issues?\nuser: Oh yes. I see that red light at least 20 times a day. Or it\u2019ll be blinking forever\nagent: What lights do you see right now on the router?\nuser: I see a world light, and I see a WiFi light. They are both white, but it\u2019ll most likely crash within the next 20 mins like it always does\nagent: Do the lights change on the router when you notice a loss of connection?\n\n### Response:\nCustomer is complaining that the wi fi gets crash for every 20 mins and shows the red light blinking. Agent is confirming about the light blinks is of internet connection lights of router which shows loss of connection.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: our conductor David on the Taunton to Bristol line now is very jolly. Bless him.\nagent: Hi there. Really glad to hear this :) Which service are you on please? - Josh\nuser: I'm on the 14.10 from Taunton to highbridge now. He stamped our tickets and very polite as are all the staff. Great to travel with GWR:)\nagent: Thanks for the kind words. Have a great rest of your day - Josh\nuser: He's a star! he described Bridgwater as breath takingly beautiful which of course its not but he made everyone in our carriage smile!! ! I'm on a side seat by door so I could see everyone smile. He's fantastic conductor and staff like this do you proud.\nagent: Smashing! Thank you very much for sharing. I've just been in contact with his Manager to let them know about your praise. - Jordan\n\n### Response:\nCustomer is praising a conductor for the politeness with his service. Agent states that he passed on the feedback to their manager.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but \"the business was closed\"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible.\nagent: I'm sorry for the experience you went through. Can you DM me your tracking number please?\n\n### Response:\nCustomer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: express in Brackley not taking old \u00a31 coins today. Still legal tender until midnight so why are you not accepting them?\nagent: Hi Ian, oh dear! Was this at the Self Service or Manned Checkout? Ty - James\nuser: Hi James, it was at the manned checkout and had happened to my daughter last week in Banbury too.\nagent: Hi Ian. I'm sorry to hear this! I get how inconvenient it is, as I'd be feeling the same. 1/3 We are actually accepting the old \u00a31 for an extra week until the 22nd of October. 2/3 I have informed them of this and now they are fully aware, so you shouldn't have a problem with this again. Thanks - Calum 3/3\nuser: I thought that Tesco were extending the date which is why I found it odd. Thanks Calum.\nagent: Hi Ian, so yeah it is strange but now that the store have been informed there shouldn't be any more of these issues occurring.Thanks James.\n\n### Response:\nCustomer is complaining about tesco expressin brackley not taking 1 coins . Agent informed that they are informed the store already and next time it will not happen again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it?\nagent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further.\nuser: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button!\nagent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store > Menu > Downloads and updates > Get updates. Refer to this link for more info:\nuser: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start.\nagent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here:\nuser: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team.\nagent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link:\nuser: Why? This is clearly a bug, not a support issue.\nagent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter.\n\n### Response:\nCustomer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details  through the given link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 3rd time I chatted for help in 13 days. 0 help online chatters just tell me to update; again &again & again. Never works\nagent: Help is here, Matthew! Have you tried to install the update manually? If not, please refer to this link:\nuser: I finally found some to help me. There was corrupted files or something... Fine now. I don't hate you guys anymore\nagent: We're Glad that everything is doing good now. Don\u2019t hesitate to tweet us whenever you need help. Have a good one!\nuser: Next day same problem. We even went change the updater from automatic to manual yesterday. Found it set to manual, disabled it after update At my wit's end here. I can't even do my work anymore. Trys to update again and again and again\nagent: To get this update error sorted out let\u2019s use Windows Recovery Environment here:\nuser: They got it... I think haha Main probable is I bought the pc 3 years ago, but it was on a shelf probably for 2 before that. Haha Nope this morning it says \"restoring previous version of Windows\" for two hours... I'm super considering ditching you guys\nagent: In that case, we suggest performing an automatic repair. See Vanessa Sohtun's post here: Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\n\n### Response:\nThe customer is complaining that he was facing issues even after several updates. The agent asked have they tried to install the update manually.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability\nagent: How do you mean sorry, Amalia?\nuser: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy.\nagent: Do you have a screenshot of this at all?\nuser: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money?\nagent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further:\nuser: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware\nagent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back\n\n### Response:\nCustomer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi I'm add 100 $ dollars on my account its amarican id and i have a Saudi Arabia game but I don't get the poynts ...?\nagent: The region of your game and your Acount must match with the region of your DLC or in game currency, so you can use it properly.\nuser: Ok but if i get fifa18 usa thane i will get the points ?\nagent: That is correct, if the region of the game is the same as the region in your account then the DLC will work.\nuser: Ok \ud83d\udc4c\ud83c\udffb thank you for your support I will get fifa usa \ud83c\uddfa\ud83c\uddf8 and i will tray that\nagent: Anytime!\nuser: Hi \ud83d\udc4b\ud83c\udffb i'm get fifa America but i dont have the point ? They say ( there is no content it might not be for sale yet , or might no linger be for sale. ) can you help me please\nagent: For further assistance please follow us and send us a Direct Message, we look forward to your reply.\n\n### Response:\nCustomer is complaining that they are not getting points even after adding 100 $ on their account and its an american id and they have a Saudi arabia game. Agent updates that the region  of the game should match with the region in their account then the DLC will work fine.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How long is the typography fix going to take? It is making PS unusable, even the fix of using the properties panel does not work. Having a nightmare with this.\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks\nuser: That is not going to help! You did that last time and it was no use whatsoever.\nagent: Hi Damian, We have released Photoshop CC 19.0.1 that should fix this issue. Please update Photoshop from the Creative Cloud desktop app and let us know if that helps. Thanks,\nuser: I have opened Creative Cloud but there is no update! Do you have a link?\nagent: Which version of Photoshop are you on now? Can you click the gear icon at top right > Check for App Updates? If that doesn't work, you can try reinstalling:\nuser: I am on 19.0 I have checked for updates. But there is none available. I dont want to uninstall as I have it setup perfectly. This is a bit frustrating. So first PS is not working as it used to work. Now your pointing me to a page that tells me to uninstall and reinstall when I already know how to do that. I just want the update. Update just landed! Will check it out. Thanks It appears to be working just fine now.\nagent: Hi Damian, when you're in the creative cloud application click on the 3 dots on top left corner and choose \"Check for Updates\" then update should appear.\n\n### Response:\nCustomer is complaining that how long is the typography fix going to resolve. Agent updated the customer that they are looping with experts to resolve the issue and also informed that in the creative cloud application click on the 3dots on top left corner and choose check for updates then update should appear.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age \u2639\ufe0f This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help\nagent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ...\nuser: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this \"quality\" of internet. That's saddening.\nagent: To clarify you are connecting to the wifi that is being provided by your college?\nuser: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. \ud83d\ude36 They claim they've gotten a... ... better plan, but the quality keeps dropping.\nagent: Is this in some sort of student housing?\nuser: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users.\nagent: I would suggest having someone from the school reach out to us so that we can look into this.\n\n### Response:\nThe customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore??\nagent: Hi Amy, is there any chance that this is the product you're looking for: Thanks, Calum\nuser: No it was an orange box with a foil bag of chocolate orange segments! Like this\nagent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura\nuser: Oh that's OK, I'm OK that's fine... \ud83d\ude2d\nagent: Sorry about that, Amy! Have a good day - Laura :)\nuser: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true???\nagent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :).\nuser: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping!\nagent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter\n\n### Response:\nCustomer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any stats on how many people have required stitches after having to resort to using a knife to remove the tab from your 4 pint milk cartons? #fortknox\nagent: Hi there, I don't think we have those stats at the moment. Sorry Chris. Could you send me a pic of the barcode please? Robbie\nuser: I see my attempt at humour has failed! It is virtually impossible to remove the tab from your 4 pint containers of milk without resorting to using a sharp implement. A frail elderly person would have great difficulty. Shame on #sainsburys\nagent: I do apologise Chris. Can you send us the photo of the barcode? Thanks, Gabby\nuser: \nagent: Thank you Chris, I tried to give some humour back but it didn't work. Sorry. Which store do you usually shop in? Robbie\nuser: \ud83d\ude00\ud83d\ude00 Rustington is our usual store\nagent: Thanks, if you DM us your Nectar card number using the link, we'll get this logged and pop on some points so you're not out of pocket. Faiza\n\n### Response:\nCustomer is saying that is it difficult o remove the tab from 4 pint containers of milk without using a sharp implement. Agent asked the customer to share the photo of barcode and DM the Nectar card number using the link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your online store no stock directs me to \"check my local store stock\" which I do, loads of stock but double the price?\nagent: Hi Neil, our website and store are different parts of the business and the prices are different between the two. 1/2 I do apologise for the disappointment as it's not the outcome that you were looking for. I hope you find what you need. Thanks - Rishma 2/2\nuser: if your online and stores are separate business why doesn't your online store also invite you to check stock in competitors stores? same business, promotion manipulation to create footfall and inconsequential additional purchases in stores. which I believe you have acknowledged by re pricing the online price (\u00a325) to match the store (\u00a350) after receiving this message\nagent: I will need your full name, address and email address. Thanks Calum 3/3 Could you please DM some details and I can get this query logged in and hopefully get an answer back to you as quickly as possible? 2/3 Hi Neil. I'm sorry for all this inconvenience and understand how annoying this must be for you. 1/3\n\n### Response:\nCustomer is asking to match online price with receiving price by creating  online stores where it can be matched. Agent apologised for the disappointment and asked the customer to give full name, address and email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This is how you do marketing? Add people in bulk to WhatsApp group #idea4g\nagent: Apologies for the inconvience caused to you. Request you to provide your contact details to assist you better.Rgds,Arti\nuser: You can ask Swati, her number s visible in above pic\nagent: Would like to inform you that we need to forward this issue to higher authorities for that need any of your contact details[1/2] Witout your contact details we are unable to ressolve this issue. Please provide your contact number for furhter assistance. [2/2]\nuser: I am not your customer, you are spamming me. If you care, take action at your end. Stop asking unrelated information. #spammer\nagent: We will look into your concern asap. Please DM us your contact nos. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n\n### Response:\nCustomer is not happy with how the marketing is done by Idea network. Agent requests for the contact number for better assistance in resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice\nagent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT\nuser: Why is flight 5357 delayed?! New gate agent at 15 doesn\u2019t know. #customerservice\nagent: My info is showing the delay is due to an aircraft mechanical problem. *TMT\nuser: Gate agent says plane is being transported here. App data is not up to date. #customerservice\nagent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST\nuser: 5357\nagent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST\nuser: Flight delayed because crew timed out. Please advise!\nagent: Correct. *AST\n\n### Response:\nThe customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: New train. No buffet equals crap service\nagent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat.\nuser: 1055 from Cardiff and no sign of at seat service.\nagent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan\nuser: So I no longer decide when I\u2019m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice.\nagent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan\nuser: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service.\nagent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan\n\n### Response:\nCustomer is complaining about   no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location  and he will make an announcement.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Stupid service from your side not gona use it any more #saynotoamazon\nagent: That's quite a comment! We'd like to look into it. Could you please let us know what went wrong?\nuser: your executive just replied that they can help me till 17th of nov, but that is a gift whose bday is on 16th i can't wait till that, time and he was just not understanding the issue #saynottoamazon.in\nagent: I understand that you are concerned about the order delivery. Please be advised that our products are shipped on time so they can reach you by the estimated delivery date. Could you please confirm if we have missed the mentioned time frame?\nuser: yes , the product is showing me delivered yesterday in my order list but it has not been delivered till today and then too I am advised to wait till 17th\nagent: Kindly share your details here: and we'll get it checked right away.\nuser: that's fine i already told the executive that i dont want refund nor the product now, i just got bad service as a product thats fine, I assure you that you lost some 10 customers today The kind of service i received from e-commerce giant was quite surprising, i and some more users will just quit it for that reason. #sayNoToAmazon\nagent: I've noted your comments and have forwarded your feedback internally so that they are aware of this issue. Every report they receive will be investigated and appropriate action will be taken.\n\n### Response:\nCustomer is complaining about the poor service where they failed to receive the product delivery on time. Agent states that this issue will be investigated and appropriate action will be taken against them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed\nagent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight.\nuser: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via D\u00fcsseldorf\nagent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you.\nuser: And now we've arrived, 6 hours late without our luggage. Wonderful!\nagent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2)\nuser: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up.\nagent: So sorry for the inconvenience, Paul.\n\n### Response:\nHere customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when r the longer trains coming to E\u2019field?service has been abysmal since u took over&is impacting on our family life with a baby\nagent: Hi Katy, longer trains will be introduced in December when the upgrade has been completed.\nuser: Will this be all trains? Is there an actual date? It\u2019s all a bit vague. Fed up of the problems. No one replied to my question last week, do you have a date for the 10 car trains coming to Earlsfield in December? How many trains will be ten car? Thanks\nagent: Hi Katy, we will be running more 10 car trains from the change of timetable on 10th December. I don't have specific figures for how many will be 10 car I'm afraid.\nuser: Ok thanks but where can we find out which will be 10 car and what times? Thanks\nagent: Hi Katy, I'm not aware that a list has been provided as of yet.\n\n### Response:\nCustomer is enquiring about when longer trains are coming to Efield. Agent informs that list has not yet been provided yet.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded\nagent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL\nuser: iPhone 7 Plus, running 11.0.2. currently the log in screen just says \"Log In\" at the top, and the running intro video loop\nagent: Could you send a screenshot of how exactly it appears from your end? /JL\nuser: It takes ~5 minutes between pressing \u201cLog In\u201d and getting to that screen. Then it holds there, with the video looping. Reinstalled twice\nagent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL\nuser: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again.\nagent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL\nuser: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit \"Log In\"... ...after that: I had to hit \"back\" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal\nagent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL\nuser: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app\nagent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL\n\n### Response:\nCustomer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: really enjoyed travelling to a different town to collect my reservation only to be told it was cancelled without letting me know\nagent: Hi Paul i am sorry about this, you should have received some information to let you no that it had been cancelled.\nuser: Would have saved time off work and travel. Annoying as stock in but was waiting to be sent to another shop so couldnt have it\nagent: I totally agree with you paul. -Chantelle\nuser: Thanks chantelle. Why was it not possible to arrange home delivery or to order item in considering what had happened. Any ideas?\nagent: Hi Paul, are unable to transfer stock unfortunately. So if this is out of stock then you would not be able to order this. - Scott\nuser: They physically had the item in the store. Not to forget i had a reservation\nagent: Hi Paul, Please provide your reservation number and I will look into the issue.-Lesley\nuser: 009914\nagent: Can you advise what the item was that was cancelled? -Lesley\nuser: Armani watch. Thx\nagent: I have called the store and I can advise that your order was cancelled automatically by the warehouse in regards to a stock issue. Sorry you were not notified about the cancellation. -Lesley\n\n### Response:\nCustomer is complaining about the cancellation without lettering him. Agent says that he called the store and advise that order was cancelled automatically by the warehouse in regards to a stock issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp Hi, I created an app to use for single sign-on to a mediawiki site, internal tenant users can successfully log on, but so can external, for example outside users that we share a sharepoint site with, how to disallow external users?\nagent: We\u2019re looking into your question and will have an update for you shortly.  We found some documentation that we think may help with this:\nuser: thanks for a quick reply, I found that one already, unfortunately it simply disables login for ALL users\nagent: No problem. Have you seen this information:\nuser: I can see that this is a premium (paid) feature that we currently do not subscribe to, how is the number of users calculated for pricing? If for example it is users that exist in our Azure Active Directory, then this will be far too expensive\nagent: We recommend filing a free billing support case here: Feel free to keep us updated. Were you able to create a billing support case?\n\n### Response:\nCustomer is asking how to disallow external users like outside users sharepoint  site. Agent is replying that we look in to it  and we found some documentation that help with this url.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please rethink the placement of as they are not actually gluten free!! Very misleading and potentially dangerous Quinoa chips say on the back they contain wheat! Shouldn\u2019t be with the vast array of gluten free options.. lactose free tho!\nagent: Hello Laura, I am very sorry to learn that the snacks which aren't gluten free are placed on the free from shelf. 1/3 I do understand your frustration as I am intolerant to gluten myself and it can make us very sick.2/2 Could you please confirm which store you have seen this and I will speak to them? TY - Eve 3/3\nuser: Exeter Tesco Metro, thank you! I spoke to one member of staff as feedback, who told a colleague who simply said \u2018it\u2019s vegan\u2019 Right..? Thanks\nagent: Hi Laura. Thank you for bringing this to our attention. I have alerted the store and they are moving them right now. Thanks Megan\n\n### Response:\nCustomer is complaining about the snacks which aren't gluten free but placed on the free from shelf which very misleading and potentially dangerous. Agent updates that they have alerted the store and they are moving them right now.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: did you greedy pigs meet an agreement yet? You seem to think we\u2019re kidding when we say we\u2019ll switch to\nagent: Spectrum is currently working with Viacom to continue providing its channels. Be assured that Spectrum is commit...\nuser: Be assured spectrum is committed to filling our pockets and giving customers the shittiest service ever? Was that the rest of the tweet?\nagent: Sorry, I can break up the tweet. \"Spectrum is currently working with Viacom to continue providing its channels. -cont... Be assured that Spectrum is committed to holding down the cost of your cable service and reaching an agreement that is -cont... fair for our customers. Our intention is to continue to provide Viacom programming. We appreciate your patience as we work -cont... to resolve this issue on your behalf. For additional information you can visit\n\n### Response:\nThe customer says that the spectrum is not using automated system anymore. The agent says spectrum is currently working with Viacom to continue providing channels.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place.\nagent: If the order hasn't entered the shipping process then you can edit the address\nuser: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate.\nagent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ?\nuser: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes.\nagent: Ah okay- Has the order been marked as shipped?\nuser: I am not sure... It says edit order, but it won't let me cuz it's 3rd party.\nagent: Please allow the seller a bit longer to respond.\n\n### Response:\nCustomer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: reception and customer service lack but they do offer some pretty cool benefits. They don\u2019t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they\u2019re pretty cool! And let\u2019s not forget that I can\u2019t talk on the phone and browse the web or use any apps unless I\u2019m on WiFi but I could in 2012..... #stilldisappointed I don\u2019t understand the regression\nagent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy\u25e6J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO\nuser: I love how you completely ignored the statement about your terrible customer service and reception.\nagent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO\n\n### Response:\nCustomer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have been listening to Kendrick Lamar\u2019s damn album but every time I use my skips it kicks me out and won\u2019t let me listen\nagent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM\nuser: I\u2019m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors\nagent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM\nuser: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it\nagent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots > Share > Copy Link /YM\nuser: Yes it doing it for everything.\nagent: Can you DM us your account's username or email address? We'll check things out backstage /YM\n\n### Response:\nCustomer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and  DM the username and email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: If you ever used check your accounts. They charged me for months after I canceled my account and refuse to return the money. It's sad because I was a fan of their service, but after calling for MONTHS, I was continually lied to and ignored and now I am out $$, too.\nagent: Melissa, we're sad to hear you've left but the team is always here to assist. DM us and let's see why you're still being charged. *JamieK\nuser: So AVOID I called many times and talked to many people, but in the end they stole from me after THEIR mistake.\nagent: Melissa we would never want to leave that impression. What's going on? Send us a DM with more info so our Help team may assist. *JasmineS\nuser: I DM'd, but I'm assuming you won't be able to be help me because no one has helped me yet, even though I was a loyal customer for yrs.\nagent: Hey Melissa! We work hard for you here at T-Force to find you a solution, meet us in DM! *CameronMadore\nuser: Update on my situation. Took 2 days, 2 communication platforms, and talking to 20 different people, but someone finally listened. I've finally been reimbursed! I also recommend anyone w/similar billing issues contact via Twitter. Calling was useless for me.\nagent: Glad to hear that, Melissa! T-Force is always here for you and we are only a DM away if needed! :) *KyleSaragosa\n\n### Response:\nCustomer is complaining that the he was charged for months after the cancellation of account and he was refused to return the money. Agent asked to DM to assist ans said that T-Force is always there to help them out.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this?\nagent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks  2/2\nuser: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists.\nagent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks  2/2\nuser: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again\nagent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks\nuser: I tried using mobile data just like you asked me just now but it's still happening. Help me \ud83d\ude22 It's Samsung s6 edge anyway.\nagent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know  2/2\nuser: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks\nagent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks\n\n### Response:\nCustomer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am a corporate user group customer in idea & want to port in my numbers in vodafone. But every time idea reject application. They are not explaining what the problem is? Help me\nagent: We are sorry to see you go. Please let us know your reason to port out of Idea network and also your number so we can assist you further.\nuser: Please call on 9045416863 so that i can give you info.\nagent: Sorry for the trouble caused. As checked the number shared by you is inactive. Kindly share with us your concern & alternate number to assist better.\nuser: Please call on alternate numbers to know more about the details\nagent: Thank you for sharing your contact details. We will get back to you at the earliest. Regards,Pradnya As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali we understand your concern has been discussed and communicated. Regards, Dinesh.\n\n### Response:\nCustomer is complaining about the rejected application every time. Agent requests for the additional details along with the alternate numbers.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi team, need your help changing a flight. Instead of HKG > BKI return it now needs to be MEL > BKI > HKG. Can you help?\nagent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya\nuser: Am I able to keep the BKI > HKG leg of the journey and cancel the HKG > BKI flight?\nagent: Hi, kindly provide us with your booking number. We will get it checked - Ed\nuser: Thanks Ed. It\u2019s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is.\nagent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya\nuser: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport?\nagent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya\n\n### Response:\nCustomer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: U changed my flight, I lose boarding position A to C & wouldn't let me $ for priority boarding during check in! #poorservice\nagent: Mike, in these situations, we're only able to issue the next available boarding position. Did you discuss Upgraded Boarding @ the Gate?\nuser: I did but was told they just sold the last position right before me. I ask to purchase it when I was checking my bag and was told I couldn't\nagent: Sorry for the trouble, Mike. Upgraded Boarding is popular & sells out fast. Fingers crossed for next time; see you onboard!\nuser: Why are we not allowed to upgrade our positron at the time of the change during luggage check in?\nagent: Because we allow Passengers to easily make changes to reservations, we don't have an accurate count until closer to boarding time. (1/2)  As such, our Gate Agents have the ability to offer Upgraded Boarding when available within one hour of departure. (2/2)\nuser: That makes sense. Wish your check in agent would have explained it that way.\nagent: We're so sorry for your continued frustration. We hope you will give us another chance.\n\n### Response:\nCustomer is complaining about the poor service where they changed their flight and lost boarding position A to C and wouldn't let them $ for priority boarding during check in. Agent updates that their Gate agents have the ability to offer Upgraded boarding when available within one hour of departure and apologies for their continued frustration.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp how do I change GRS replication to LRS?\nagent: Here is some documentation that should help with this:\nuser: Thanks. How do I make the same change but I have already stored a lot of data? The option to change is grated out\nagent: If you could post here: and send us a link to the post, we can have an engineer on that team assist.\nuser: Thanks you should see the link\nagent: Thank you! We have alerted the team and they should respond to your post shortly.\n\n### Response:\nCustomer is complaining that how to change GRS replication to LRS. Agent updated that they have alerted the team and they will respond.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #mobile_Care I\u2019m looking st buying an xfinity modem from someone. Will it work with my service so I don\u2019t have to rent one anymore\nagent: Yes, you can buy a modem. You can follow this link to learn which device is approved. ~AT\nuser: the one I\u2019m trying to buy is one of the ones you guys rent out.\nagent: Is it a modem from XFINITY? ~AT\nuser: Yes it is\nagent: Were they renting the modem as well or was it purchased? -TS\nuser: They said it wasn\u2019t rented. Found it fishy that they\u2019d try and sell it if it was rented.\nagent: Let's take a look. Can you DM me so I can look into this further? -TS\n\n### Response:\nCustomer is enquiring about buying a xfinity modem for someone. Agent sent an URL to customer so that the customer can learn which device is approved and also informed to sent DM to into further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: pls I buy 1000 data on renewable, but still didn't receive my 100% bonus.\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 07057427007 I still didn't receive any msg if my problem has been solved.\nagent: Good evening, please provide affected number for clarification? SO\nuser: 07057427007\nagent: Morning Mohammed, the 100% bonus data has been added to the data plan. Dial *127*0# to checks. TT\nuser: Thank you for taking my issue serious.\nagent: You are welcome. Stay Unlimited! TT\n\n### Response:\nThe customer is complaining that they haven't receive 100% bonus. The agent updated that 100% bonus data has been added to the data plan.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?\nagent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying:\nuser: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn\u2019t the norm?\nagent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps:\nuser: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.\nagent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out:\nuser: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it\u2019s only the live TV that is a hot mess. Will just cancel after trial\nagent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.\n\n### Response:\nCustomer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Good morning, can do I change my flight booked date. Unfortunately last minute got something important have to do settle. Please advise my booking date is 21/11 now I wanna change 23/11.\nagent: Hi Saranraj, sorry but flight change can only be done up to 48 hours before departure. Thank you. -Miza\nuser: Yesterday I repotted via email. Kindly check this ref no:00552866\nagent: We do received it Saranraj. However, regret to inform you for flight change as advice can only be done 48 Hours before departure. >> >>You'll only be able to manage for your return flight and subject to change fee and fare different. You may do it via >> >>Manage my Booking online or counter. Cheers! :) -Amie\nuser: There is no changes for returning flight and time. Now I need for my departure flight charges only.\nagent: Sorry but it can no longer be done since your flight is tomorrow and flight change can only be done up to 48 hours before. >> You will have to purchase a new flight with the new time -Yana\nuser: If let say I\u2019m not boarding from Airasia for departure in KL, but however may I use the ticket for return flight without any changes.\nagent: No problem. You will not get any affected from boarding even though you not gonna show up for the outbound flight. Thanks. -jimy\nuser: Okay. Based on your comments I booking a new flight ticket for one way from KUL to TRZ. Then I use back my actual ticket for my return boarding. Thanks\nagent: Yes, you may do so accordingly or make flight change.Thanks- Ed\n\n### Response:\nCustomer enquirers about change his flight booked date. Agent informs customer to  make flight change.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what do I do if my music stops playing. Like a song in a playlist will end but it won't move onto the next and then I can't Even play any song from the playlist, a different playlist etc. it just won't play I've already exited and went back into the app many times\nagent: Hey there! Can you let us know the device, operating system, and Spotify version you're using? We'll see what we can suggest /PL\nuser: Apple iPhone SE, iOS 11, and newest version of Spotify.\nagent: Thanks for that! Does logging out > restarting the device > logging back in help at all? Keep us posted /CG\nuser: Finally got around to trying it and no that did not work. It plays one song and then doesn't move on and makes it so I can't play anything\nagent: We see. Can you try the steps here for us:\nuser: This seems to have worked thanks!\nagent: Great! Glad to hear it's working. Just let us know if we can help with anything else. \ud83d\ude42 /VK\n\n### Response:\nCustomer is complaining that he is unable to play the songs in queue on Spotify app and it stops after playing 1 song. Agent requests for the details about the device, operating system and the Spotify version. Also suggests to follow few steps by sharing an URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi again! My live TV stream seems to be working fine everywhere except when I try and watch Blazers basketball on it says \"connection error\" seems to be the only channel with issues. Anyone else having issues?\nagent: Hi! This sounds like an issue we're looking into. If you're willing to provide your ZIP Code, we're happy to take a closer look.\nuser: 97216!\nagent: Thanks! Are you streaming through anything such as a Roku or Chromecast to the TV, or just our app on the TV itself?\nuser: I'm using my computer and the Hulu website.\nagent: Got it. We can confirm this is something we're investigating with high priority. In the meantime, try:\nuser: It's working for me now! Thanks for everything!\nagent: Sure thing! We're glad to hear this. We'll be sure to update our team, but if anything else comes up, feel free to let us know! \ud83d\udc4d\n\n### Response:\nThe customer his live TV stream is working everywhere but when he tries watching it with Blazers basketball it says \"connection error\". The agent asks to send the ZIP code and sends a link to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when you get an email to say your order is ready and waiting \ud83d\ude01 then get told to go away because it is 11.45am and you can\u2019t have it until 12pm \ud83d\ude21 said I could wait but was told it still may not be ready..... \ud83d\ude33\nagent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2\nuser: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn\u2019t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful \u263a\ufe0f\u263a\ufe0f\u263a\ufe0f\nagent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2\n\n### Response:\nCustomer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help...\nagent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website.\nuser: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it...\nagent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted.\nuser: Will do the required and keep you posted...\nagent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we\u2019re here for you.\nuser: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... \ud83d\ude04\ud83d\ude04\nagent: You\u2019re welcome! Share your thoughts about our support here:\n\n### Response:\nThe customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: It\u2019s amazing how could check a bag on a non-code share airline through in the past, but now useless, rude, agent Rob in MSP!\nagent: We've made changes recently to our baggage policy, so it may not be possible. Our apologies for any rudeness you received.\nuser: It\u2019s two AA tickets on your airline...give me a break. It should be possible. Seems like your policies are all about being jerks! SAME AIRLINE, with a 3 hour connection time in DFW. Just because separate tickets. ::such a load of crap and your agent needs to be fired! EP\u2019s deserve respect from your shoddy airline!\nagent: We're only seeing you booked on a one way flight, Jason. Please DM your record locator and we'll look into it.\nuser: It\u2019s for my mother who is traveling with me to Dallas and then is taking Eagle to GCK about 4 hours after we arrive.\nagent: We know it's disappointing. The policy has recently changed, and bags are only checked to the destination of the each ticket.\n\n### Response:\nCustomer complaining about American air check the baggage non code share air line from past but now its not. Agent updated  that the baggage policy was  made changes recently and bags are only checked to the destination of each ticket.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm\nagent: Good evening, what issues are you having with your service?\nuser: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?\nagent: Were any lights lit on the battery backup unit?\nuser: I just told you I did all the usual troubleshooting and found nothing out of the ordinary\nagent: We asked so that we could understand your issue. Can you tell us about the lights?\nuser: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting\nagent: Please follow and DM.\nuser: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.\nagent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue.\nuser: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you\nagent: So you already know this is an issue that we are working on in your area?\n\n### Response:\nHere customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: get 5511 off the ground in rdu. This is ridiculous!! People have connecting flights in CLT that yoh left less than hour for. Answer! !\nagent: We're showing an expected arrival into CLT at 5:06p. We\u2019ve backed you up on the next flight out just in case, Chris.\nuser: Ty. Always will accept an upgrade ;)\nagent: You're welcome, Chris.\nuser: Hold 1809 til i get there please 5511 held on tarmac in clt\nagent: Run, run, run, you got this! That airport cardio is a must today. #yougotthis\nuser: Made it you can take me off 8:24 flight, currently at gate B7 Ty\nagent: Great news, Chris. You're welcome.\n\n### Response:\nCustomer is complaining that they have connecting flights in CLT that they left less than hour for. Agent updated that they have backed up on the next flight out just in case.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can you check order FT287235 for me. I purchased the Paw Patrol monkey temple on this order and it said in stock but it doesn\u2019t seem to be on the actual order for some reason? But you\u2019ve taken my money? Please make sure the item is on the order for when I collect\nagent: Hi I am sorry but this item has been cancelled and refunded due to no stock available. ~ Catherine\nuser: How can you sell me it though, I want the whole thing cancelling then as I\u2019m travelling to get that item. You can\u2019t sell me an item that\u2019s clearly not in stock. What a joke. Either cancel my order or source me the item by Thursday or a complaint will be going in\nagent: Hi, I can only apologise for the inconvenience this has caused the other 2 items are available for collection, I am unable to source you the paw partol item as this is out of stock, and has been refunded back to your PayPal account.\nuser: That\u2019s no good to me though, you\u2019ve sold me the item at that price. It\u2019s not my fault you then can\u2019t source it. You\u2019ve agreed to sell me the item and a simple refund is not acceptable. Please arrange a manager to call me ASAP to discuss this.\nagent: I am sorry but managers have no access to live chat please call 03456402020 to speak with a manager. ~ Catherine\nuser: Tell them to expect my call. You\u2019ve misled me, I won\u2019t use Argos ever again. How can you think this is ok? You will find me one I can assure you of that! Who tells my kid they can\u2019t have this item now? I bet you won\u2019t. Apparently you have no managers \ud83d\ude02 what a joke. Get me a manager!! ! Stop ignoring me! I\u2019m going nowhere until I have my item\nagent: Hi Tom, I am sorry about this, I have sent your chats through to one of our Managers. Jan\nuser: So they do exist? You might wanna give \u201cLuke\u201d a nudge to remind him. Tell him to improve his attitude while you\u2019re at it Do you have any idea when the manager will have time to respond to me?\nagent: Hi Tom, My name is Mandy and I am the duty manager here today, Can you please DM us so that we can reply, I look forward to your reply\n\n### Response:\nCustomer is requesting to check the order whether its in stock or not and requests to make sure the item is on the order whey they collect. Agent apologies for the inconvenience also updates that they have sent the chats through to on of their managers who can look at this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Love how can\u2019t complete basic maths... Run start - run finish is 15mins?\nagent: Mind if we take this one? Just to clarify, is this your Apple Activity app?\nuser: Yep. Used the Nike app to record. Couldn\u2019t understand why Nike app showed me a 15min workout but showed the start stop time that\u2019s 30mins+\nagent: To clarify, does your run look accurate within the NRC app?\nuser: No. Halved the run time and distance but shows the app starting and finishing at the correct time.\nagent: What device, OS, and version of the NRC app are you using? Could you pass us a screenshot of the run?\nuser: iPhone 6+. Newest OS. And the run was done on the version prior yesterday\u2019s update.\nagent: Just to clarify, are you using iOS 11.1 and NRC app version 5.10?\nuser: Yes to 11.1 and I used the previous update to 5.10 because I didn\u2019t see the update.\nagent: We recommend editing your run to match the duration it should be. Go ahead and log out> log in and go on a test run. Report back.\n\n### Response:\nCustomer is complaining about the Nike app which showed them 15 mins workout but showed the start stop time that's 30 mins. Agent recommended editing their run to match the duration, go ahead and logout and then log in and go on a test run and report back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell\nagent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2\nuser: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed.\nagent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you.  2/2\n\n### Response:\nCustomer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: are you ever gonna deliver my COD WW2 only pre ordered it in June!! !\nagent: What delivery date were you given in your original order confirmation email?\nuser: Friday which was the release date\nagent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter.\nuser: Obviously ain\u2019t even left yet Oh n here\u2019s my original order I\u2019ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises\nagent: What Customer Service advise you when you contacted the last time?\nuser: That it would be delivered today not looking likely though is it?\nagent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew!\n\n### Response:\nCOD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, & /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2\nagent: Hi there! Let\u2019s investigate this for you. Which version of Windows do you have? Which type of account are you using?\nuser: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that\u2019s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed.\nagent: That's strange. Were you able to access these websites before? Have you tried using a different web browser?\nuser: Only before we set up Microsoft Family\nagent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance.\n\n### Response:\nCustomer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please add support for other U2F capable browsers like Opera and Firefox (via plugin). Having to use codes is a right pain! !\nagent: Hey there, we can pass this suggestion to our dev team as a possible improvement!\nuser: Thx. Opera works \ud83d\udc4c with Google & Github U2F logins. Dropbox prompts for sms code, useless if no \ud83d\udcf6. U2F !=\ud83d\udcf6 dependent.\nagent: Thanks again! We\u2019ve made a note of this and passed over your feedback to our Developers \u270d\ufe0f\nuser: It's now October and it still doesn't work. Google 'sms 2fa insecure' to see why you should drop SMS 2FA and enable U2F in _all_ browsers.\nagent: Hi there, we\u2019ll pass your suggestion onto our dev team. Just so you\u2019re aware, Opera isn\u2019t a supported browser for... 1/2 ...Dropbox.com. You can see the supported browsers at the following page: 2/2\nuser: It's obvious Opera isn't supported. Don't hide behind this excuse, it's not the 90s anymore: 'best viewed in Netscape'. The prob != Opera\u2026 as U2F works perfectly with Google and Github in Opera. SMS is 2FA insecure, unreliable and cumbersome. It rarely works where I live. FYI simply changing user agent in Opera to Chrome allows U2F logins on Dropbox. This doesn't take months to add, or require special support. And finally, Firefox _is_ a supported browser but U2F logins don't work on Dropbox, whereas they work on Github.\nagent: Hi again, can you let us know which OS are you using? Please DM us details so we can further look into this! Thanks!\n\n### Response:\nCustomer is requesting to add support for other U2F cable browsers like  Opera and Firefox via plugin since they have to use codes in a right pain. Agent updates that this has been sent to developers team and requests to DM details to have a further look into this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation\nagent: Hello Jo. Are you a car park season ticket holder? - Jordan\nuser: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces\nagent: The work is for a new \u00a320 million multi-storey car-park, information here: . Do you travel regularly? - Jordan\nuser: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people\nagent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie\n\n### Response:\nCustomer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: If it wasn\u2019t for the NBA League pass television companion I\u2019d ask for my money back. The television part of it is complete garbage.\nagent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting?\nuser: The problem is that you only have 1 channel in HD. If the game isn\u2019t on that channel the picture quality is horrible. Has nothing to do with the box it\u2019s the fact that no HD channels come in horrible.\nagent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you.\nuser: That won\u2019t solve anything unless the technician can make the channels turn into HD.\nagent: If it is an HD channel, he will work to make sure it is coming in HD.\nuser: The HD channels are fine it\u2019s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none\nagent: I understand. I will pass this information along.\nuser: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family.\nagent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us!\n\n### Response:\nCustomer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Only left my toilet bag with all my make up on the train home from Edinburgh god knows what I\u2019ll look like for work tomorrow \ud83d\ude33\nagent: Oh no, sorry to hear this. Please report your item lost by contacting our lost property team on 03331 031 031 option 1, 3\nuser: Have continually tried but just gives a number for kings cross which never answers and the web page just tells you what lost property is \ud83d\ude21\nagent: It would be handed into Edinburgh if found then they would call you back, Debbie\nuser: Why would it be handed into Edinburgh? According to your web page it would be the station it terminated at which was london How would they know my number?? ?\nagent: Oh apologies, I read it as you were travelling to Edinburgh. It would terminate at Euston so you would need to leave a message with lost property and they would call you back if found\nuser: Well the train said it terminated at kings cross not euston, if you\u2019ve ever tried to contact LP u can\u2019t leave msge\nagent: I see, maybe can assist with this issue?\n\n### Response:\nCustomer is complaining about the lost property where they have left their toilet bag with all their makeup on the train home to Edinburgh. Agent updates that it would terminate at Euston so that they need to leave a message with lost property and they will call back if the property is found.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: The story of live tv :( always buffering\nagent: Oh no! Please try a quick reboot of your Roku+modem along w/:\nuser: Done all that. Goes buffering every minute for a few seconds. Occasionally keeps showing same commercial over and over after buffering\nagent: Sorry to hear that hasn't helped. We'd like to take a look on our end. Please call/chat us here:\nuser: Internet is good so its not an issue on our end with speed so maybe this is system wide\nagent: Thanks for checking your internet connection. Please give us a call or start a chat so we can look into this more closely.\nuser: Isnt this a chat?\nagent: Since we don't have access to account info via Twitter, please contact our Viewer Experience team by phone or live chat.\n\n### Response:\nCustomer complaining about hulu support live tv always buffering. Agent suggests to reboot of his Roku modem along using URL and suggests to contact his viewer experience team by phone or live chat.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey\nagent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone?\nuser: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone.\nagent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time.\nuser: It did go to sleep this time. I have an iPhone 8 plus if that matters.\nagent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted?\nuser: Never mind. That didn\u2019t work. It\u2019s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked\nagent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there.\n\n### Response:\nCustomer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - way too many husks in your organic oats; putting the bairns off porridge! Quality control issue maybe?\nagent: Hi Mailliw, I'm sorry that there is too much husks in our organic oats, I understand how frustrating this must have been for you. 1/5 I would like to fully document your feedback and issue a refund for you, to do this can you provide me with some details 2/5 Are you happy for me to pass your details on to our supplier in case they wish to contact you? 4/5 Could you DM us your full name, address, email, barcode, date code, supplier code on product and picture of your receipt. 3/5 And lastly, would you prefer we sent you a Moneycard refund via post or email? 5/5\nuser: Dude you have no idea #firstworldproblems Top quality customer service for getting back to me; I don\u2019t actually need or deserve a refund but if this helps with quality control \ud83d\udc4d\ud83c\udffb\nagent: Hi Mailliw, if you DM us with your details also we can have this fed back to our supplier for review? Ty - Darren\n\n### Response:\nCustomer is complaining that they are too much husks in their organic oats and thinks that this maybe the quality control issue. Agent updates to Dm their details so that they can fed back to their suppliers for review and also asks what would they prefer when they sent a moneycard refund via post or email.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Help? I've had a buyer purchase my item but they're in Italy but my listing specified UK only. Can I cancel without repercussion?\nagent: Hey, you can open a cancel transaction request, be sure to message your buyer to let them know what has happened 1/2 2/2if you want to ship domestically only you can select this with your buyer requirements\nuser: As you can see listing specified domestic postage only So I've put in a cancellation request and contacted the buyer with an explanation why, but what happens if they still want to proceed?\nagent: Having only UK postage option doesn't block buyers from other countries\u200b from bidding or buying, you will need to update1/2 2/2 your buyer requirements. Let us know if you are having trouble canceling and we will take a closer look\nuser: I've begun cancellation proceedings. Buyer hadn't paid yet anyway, but as of yet hasn't responded. I'll keep you posted.\nagent: Great, do keep us updated \ud83d\udc4d\n\n### Response:\nCustomer enquirers about cancelling an order. Agent informs customer to let them know if they have trouble in cancelling order.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: According to your website the following countries Turkey, Lebanon, Jordan, Egypt and Saudi Arabia have specific regulations of electronics that can go into hand luggage. Why are the Maldives not on this list as that is what states?\nagent: Hi Michiel, the Maldives is included on the list here\nuser: So the government doesn\u2019t require it but BA does? That is a BA list. The gov is authoritative source I would think. Also outbound your staff said no iPhone 7s which is smaller than the measurements.\nagent: website, then you'll need to contact them directly. We are complying with the UK Governments new security requirements for cabin baggage.\nuser: The link to DfT doesn\u2019t have Maldives on there. Click on the link in your own website. You refer to the government on your website. I don\u2019t need to contact them. You should as you are not in line with the DfT. Your staff at LGW told me it was a Maldives rule and I should familiarise myself with the law over there. I found it is a BA rule, not a UK DfT rule.\nagent: Hi Michiel. We're sorry you remain unhappy. We're complying with the UK Government\u2019s new security requirements 1/2 for cabin baggage on direct flights from certain countries. 2/2\nuser: Maldives is not on their website. So show me the letter from DfT that says Maldives is on there. Have you checked the link you send me? Maldives not on DfT website. So you will be wholly responsible if anything happens. You didn\u2019t inform people travelling or people there? When did the DfT add Maldives?\nagent: We're sorry for the delayed reply, Michiel. We refer you to General Conditions of Carriage. They tell passengers what we'll and won't do\nuser: Fine. Still Maldives not on the DfT website. So, show me based on what you added Maldives to the list.\nagent: We're waiting for further information on this matter, Michiel. We'll get back to you as soon as possible.  Hi, we ask customers flying from the Maldives to comply with the additional security requirements and are unable to discuss 1/2 matters of operational security, however, the safety of our customers is our top priroity. We're not able to discuss further 2/3 details about all the measures we take, as to do so would make them less effective.  3/3\n\n### Response:\nCustomer is complaining for having different regulations of electronics that can go into hand luggage for Maldives.. Agent states that they are complying with the UK governments new security requirements for cabin baggage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: DVR did not record any of my Thursday shows. Not cool #grrrrrr\nagent: Oh my. We can look into this issue for you. Did you get any error messages? -Allan\nuser: No just stopped working. Reboot has it working again, but no idea there was an issue.\nagent: Ok. Do any of them show up in the missed recordings folder? -Allan\nuser: I don't see a missed recordings folder. Lost & found says show did not record for unknown reasons\nagent: Ok. Please let us know if this continues. We may need to replace the box if it does.-Allan\nuser: Will do. First time I\u2019ve had an issue. Thanks.\nagent: You are most welcome. -Allan\n\n### Response:\nCustomer is saying that DVR does not record any of the thursday shows. Agent updated that there is a need to change a box due to missed recording folder.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do BankAmeriDeals work? I added one and used it but nothing is showing up as earned?\nagent: It takes 3-5 days from the purchase date before the transaction is in our system.  It takes up to 7 days from the purchase date before the credit displays on your Earned tab.\nuser: So it will show up in a week? Does it become a statement credit or a rewards award to deposit in checking?\nagent: Please click the link to respond. You can choose how you would like the refund online.\nuser: I\u2019m confused\nagent: Please click the link so we can speak privately.\nuser: Speaking about what\nagent: You can choose how you want to receive the rewards where it displays the reward info in online banking.\n\n### Response:\nThe customer asks how does the BankAmeriDeals works and says that he added one and used it but nothing is showing up as earned. The agent informs that it will take 3-5 days from the purchase date before the transaction in their system and it takes up to 7 days from the purchase date before the credit displays on customer's earned tab.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I updated my router and now cannot print. Any ideas? I went in and changed my ip address. no luck #hppsdr #ijkhelp\nagent: Hi Cathy, thanks for tweeting. If you are unable to print wireless, then try to reboot the router, printer and computer once...1/3\nuser: Thanks.....everything has been rebooted but the router..will see what happens.\nagent: Which printer do you use? Have you connected the printer to the network? Check what error you get from PSDR: ..2/3 Please reply in a DM so that I can assist you better. Regards ^ Sanal...3/3 Perfect. Let me know how that goes. Thanks ^ Sanal\nuser: All fixed. Thank you so much! Just missed that one small critical detail!\nagent: Glad to hear that everything is fixed, Cathy. Please reach out again for any further assistance. Regards ^ Sanal\n\n### Response:\nCustomer is enquiring about the router which is not getting print even though after changing IP address. Agent is happy for customer response and asking them to reach out for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy!\nagent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?\nuser: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113\nagent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.\nuser: yes it was the fall update ive been on device manager it doesnt say anything needs updating\nagent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here:\n\n### Response:\nCustomer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface  Diagnostic Toolkit to check for possible corrupted files in the given URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark.\nagent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link:\nuser: I tried all steps he suggested. None worked, unfortunately. Still, like this \u2b07\ufe0f I am really disappointed...\nagent: Let\u2019s sort the touchpad issue by performing a clean boot, here\u2019s how:\nuser: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers (\"I have a diskette\") None worked. Any other suggestions? I am using an HP notebook.\nagent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team?\nuser: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate.\nagent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them:\n\n### Response:\nCustomer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the \u00a350.\nagent: Not great to hear Tristan, which service are you travelling on please?\nuser: Thanks for answering, my fianc\u00e9e and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?\nagent: Apologies for this issue Tristan. Did you originally have seat reservations for this service?\nuser: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...\nagent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here:\n\n### Response:\nCustomer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why can\u2019t I send videos via text to android users\nagent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages?\nuser: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up\nagent: Are the MMS settings on in Settings > Messages? Also, have you tried restarting the app or your iPhone?\nuser: Yes, I\u2019ve done all 3\nagent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both?\nuser: Any android user it\u2019s an individual message\nagent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know.\n\n### Response:\nThe customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When you don\u2019t pay for Spotify the experience is really shit, worse than the radio\u2026 where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again\nagent: Hi Tim! We'd love to help out. You can upgrade to Premium here: \ud83d\ude42 /MU\nuser: Didn\u2019t seem to be any option that I could find in the iOS app\nagent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB\nuser: Thanks for the clarification ;-)\nagent: You're welcome! Let us know if you ever need us again. We'd be... /PB\n\n### Response:\nCustomer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can you guys help me? my router is plugged in and everything is connected but there\u2019s a red globe and says i have no coax connection. please help\nagent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.\nuser: Have done this 30 times but will try again\nagent: Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.\nuser: I have access to it. I tried unplugging and replugging and still didn\u2019t work.\nagent: Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button?\nuser: The light is green and there is no alarm button\nagent: Thank you for checking. Please follow and DM us when you get a chance.\nuser: This is what I see Done\nagent: Press and hold the blue \"ONT Reset\" button down for 20secs. This should reset and restore your services. Let us know if this helps.\n\n### Response:\nThe customer is complaining that even though they have plugged in everything it says they have no coax connection. The agent asked to dm them even the issue persists.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Dear Please fix this. If you have almost 500 \"I have this question too,\" then it's a problem.\nagent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive?\nuser: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running.\nagent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently?\nuser: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend.\nagent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store > Updates?\nuser: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now.\nagent: We understand. Let's take a closer look at this together in DM.\n\n### Response:\nCustomer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: one more week tell goodbye HELLO #UnlockUnlimited #HR4HR #UnCarrier\nagent: We would hate to see you leave. Can you let us know why you feel this way? -PP\nuser: i have already told you why i am not doing this again hey how many retweets for a free month ?\nagent: We saw that you're are service issues. Please send us a Direct Message, so that we can further assist you. -PP\nuser: Nope i am good everyone on all 4 of my lines have been experiencing dropped calls for the last month\nagent: We do understand that this can be frustrating. We would like to help you. -PP Please send us a Direct Message, so that we can further assist you. -PP\n\n### Response:\nCustomer is complaining about experiencing dropped calls for the last month. Agent requests for additional information over DM to assist further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help\nagent: Here to help! Are you getting any error code or message? Please provide us more details about the issue\nuser: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games\nagent: That's odd. Please try rebuilding the database. Follow the steps on the next article:\nuser: alright ill try it\nagent: Tweet us back anytime, we are here to help!\nuser: all we had to do was unplug the remote but thanks\nagent: Great! Happy gaming!\n\n### Response:\nThe customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: wow your quiet carriage surpasses itself tonight on 735 Chester to Euston. Screaming, drunks, the lot and staff don't care.\nagent: The quiet coach is hard to strictly enforce but staff would ask passengers to keep noise levels to a minimum\nuser: That is a weak reply, your staff are too scared to even attempt to enforce. Plus she thinks she's in carriage D!\nagent: We'll certainly pass on your comments regarding this, Alex\nuser: Much better 20 plus customers face this extreme noise than your staff get off their comfy seats and speak to her Excellent stuff....whilst we all suffer in quiet zone....oh hold on staff member just walked through and...ignored them :)\nagent: If you're unhappy with your experience onboard tonight and wish to complain please visit our website:\n\n### Response:\nThe customer is complaining that thye face extreme noise while travelling. The agent updated that they will surely pass comments regarding that.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Oooookay, why isn't Google Play reading my SD card anymore?\nagent: Hi there. Could you restart the device and make sure you're using the most updated version of the Google Play Music app? Keep us posted.\nuser: Hi there, did that: checked to see if the card was legible, changed it back from internal to SD card, cleared cache and restarted\nagent: Got it. Just checking in, did the troubleshooting steps help? Let us know.\nuser: Nope, sadly. I'm about to uninstall all updates to Google Play Music and reinstall them...\nagent: Thanks for the follow-up info. Yes you can uninstall & reinstall the Play Music app updates and then restart your device. Hope this helps.\nuser: Reverting to factory and then reinstalling updates seems to have done the trick. Thanks for checking in, and thanks for your assistance!\nagent: You're very welcome! Glad it worked.\n\n### Response:\nCustomer is complaining that Google play is not reading SD card. Agent asked to re install the Google play app.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how do u explain this???? Within 20 MNS 1gb gone???? Seriously?????\nagent: Check tips on how to manage your data here access billing here Incase you still have any problem, DM your number for help.\nuser: this is not the first time am using this subscription,, it lasts 1 week minimum,, I need value for my subscription\nagent: Sorry about that is the affected number 0723***082.\nuser: yes\nagent: Our call is not being responded to, advise when available please\nuser: call at 1300 ??? ?\nagent: We have been in touch.\n\n### Response:\nHere customer complain about internet issue where 1 gb of data is gone within 20 minutes. Here Agents sends a link where customer can find how to manage  data and also tells him  to message if it wont get resolve so that thier team can help her over it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Am I the only one who can\u2019t use the App Store ?\nagent: We want to help you get connected to the App Store. Have you tried these steps?\nuser: Yes I did everything. I can open the App Store but I can\u2019t update my app\nagent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version?\nuser: I\u2019ve got an IPhone 6S and iOS 11.0.2\nagent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying.\nuser: It\u2019s working now. Thank you\nagent: Absolutely. We're happy to have helped!\n\n### Response:\nCustomer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: great service you provide, ruining one of the better weekends in sports with horrible signals on ESPN networks. Check out the ending to the Fl-Gonzaga game, if you can see. #fixyoursignal\nagent: I apologize for the issues you are having with the services. Have your concerns been addressed? If not, I will need the account holders name and service address to review this. Can you send this information in a private message?\nuser: It's most of the south side of Lexington, not just one household. Been going on since Thursday Morning.\nagent: I can submit the feedback. I will need at least the zip code to submit for that us.\nuser: 40515 and 40517 Thank You\nagent: I apologize for any inconvenience this has caused. Are you experiencing any other issues that you need our assistance with?\nuser: No other issues at this time. Thank you.\nagent: You're welcome and thank you for being with us!\n\n### Response:\nCustomer is complaining about the poor signals on the ESPN network. Agent requests for the name, zip code and the service address for better assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why can't listen to anymore? \ud83d\ude41 Cc. HELP!\nagent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME\nuser: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue\nagent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME\nuser: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02\nagent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME\nuser: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.\nagent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME\nuser: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version?\nagent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU\nuser: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue\nagent: Can you DM us your account's username or email address? We'll check things backstage /MU\n\n### Response:\nThe customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: thnx to the update, I haven\u2019t had service the last 2 days. Nothing on the support page helps. Great update\ud83d\ude44\nagent: We'll help in any way we can. Are you getting a \"Searching\" icon in the top left? Which carrier are you using?\nuser: Yes and\nagent: Let's make sure the settings for your carrier are up to date.\nuser: Im assuming they are because I didn\u2019t see an option to update and it showed at&t next to carrier, but \u201cnot available\u201d next to network\nagent: Thanks for those details. Check out this article and let us know if the issue perists:\nuser: I have performed all those and none have worked\nagent: Let's look into this a bit closer. Join us in DM by using this link:\n\n### Response:\nCustomer is complaining about the issue with the service after the previous update and states that didn't get any help visiting the support page. Agent suggests to update the carrier settings and requests to check out the article he shared to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, my prime delivery has been delayed for three days due to \u2018external factors\u2019. What does this actually mean?\nagent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all?\nuser: No - I have been waiting for three days. Can\u2019t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down\nagent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted!\nuser: Amazon Logistics\nagent: Apologies, please report this to us here:\n\n### Response:\nCustomer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux\nagent: We don't want you to feel that way, what is going on?\nuser: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?\nagent: Are you having trouble with your residential or cellular service bill?\nuser: I am having billing issues with fios tv and internet\nagent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.\nuser: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.\nagent: No, we work online only but cannot assist while you are working with someone else already.\nuser: Well I am off the phone now, and with no help to be found- can you call me now?\nagent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us.\n\n### Response:\nThe customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I wish would hurry up and get my phone shipped to me. \ud83d\udc94\nagent: When did you order your phone Brandy?\nuser: 11/4/17\nagent: Has your card been charged yet? You'll know your phone has shipped when your card is charged.\nuser: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. \u2639\ufe0f\nagent: Is it being shipped to you or to the store?\nuser: To the store. They said they\u2019d call as soon as it\u2019s there. And I talked to them a few days ago. My assumption is it\u2019s a back order issue although I haven\u2019t been told that for sure.\nagent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long.\n\n### Response:\nThe customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do you think the delays will be resolved by 20:07 EUS to LIV?\nagent: Lines have now reopened, but services are subject to delay. You can keep up to date here\nuser: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid?\nagent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above.\nuser: Will my ticket be accepted tomorrow morning?\nagent: Yes Mark, you tickets are valid for travel tomorrow.\nuser: Ok. Thank you for your quick response.\nagent: No problem, apologies for the inconvenience caused this evening\nuser: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430!\nagent: We hope we can get you there Mark! Thanks for understanding.\n\n### Response:\nThe customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Hi, how may we assist you today ? - Ed\nuser: Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account.\nagent: Hi There, as we checked booking no found with the guest name and flights details. May we have the screenshot of the payment slip?\nuser: It mention unsuccessful but it hv deducted the amount from my account So I nid to ask u did I hv success to buy my ticket? My booking list got this flight ticket..\nagent: Hi There, booking number MQFTPX, payment have been posted and valid. itinerary sent. Thank you. -Prabu\nuser: Just now I hv received the email regarding the confirmation of flight ticket... so that's mean u hv received the amount alrdy? Ok thank you\nagent: Yes, Elin. Booking is confirmed with payment. Make it a great day :) Thanks-Sha Yes, Elin. MQFTPX:: Booking is confirmed with payment. Make it a great day :) Thanks-Sha\nuser: Ok thank you\ud83d\ude0a\nagent: Our pleasure, Elin. Take care and have a great day ahead! :) -Amie\n\n### Response:\nCustomer is complaining about amount has been deducted from bank account but received the email  transaction is unsuccessful. Agent updated that booking is confirmed with payment.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When using Backup Plus Slim for Mac, to open files in a PC, I can open pictures and some txt files, but not My Documents. Help!\nagent: What specific error do you get when trying to open My Document data from external on PC? Is drive formatted for a Mac or a PC? What is 1/2 your Windows operating system?\nuser: Using WIndows 8. Installed software. When trying to open folder it shows as Read Only file.\nagent: To confirm, you are opening \"My Document\" files that are stored on the external drive? Were these files manually moved over from a (1/2) different computer or was some kind of backup software used to move the files over?\nuser: Opening from external hard drive. Used TimeMachine in my MacBook Pro for moving files to ext drive\nagent: Connect the drive to the Mac: drag/drop your files to the drive. Then, connect the device to the PC, you should be able to access your data.\nuser: I don't have the Mac anymore. Is that the only way to fix this?\nagent: Time Machine was not designed to restore on PC. Would recommend contacting Apple to see if this is possible.\n\n### Response:\nCustomer is complaining that when they try to open files on PC using Backup Plus Slim for Mac its opening Pictures and some text files instead of their Documents. Agent updates that time machine was not designed to restore on PC and recommended to contact Apple to solve this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: As I stood waiting for help...listened to a Wendy and an Indian lady rep berate peeps and give a FU answers! #delta Gate A3/Boston\nagent: Hello! I apologize for those agents. Delta strives to have high-value service this is what you should expect from us. *TCC\nuser: I will be calling Delta on Monday! These agents were not only nasty they were vindictive! Very disturbing!\nagent: I regret hearing you did not receive the Delta style customer service we expect from our employees. *AST Let us know if there is anything we can do for you via this channel. *AST\nuser: I\u2019ve tried calling customer care and they aren\u2019t accepting calls for customer complaints. Hmmm...interesting!\nagent: I am truly sorry to hear this. Our Customer Care office may be experiencing higher than normal call volume at the time. You may also... 1/2 ...write into our Customer Care on our website here: *TBW 2/2\nuser: I don\u2019t want to write someone! I want to speak with someone\nagent: I have just tried our Customer Care number, and the number did not state that they aren't accepting calls. *TBW\nuser: Try option #4 They stated they were not accepting calls and to go to your website. I called more than once\nagent: Hello. I see that you were communicating with my colleague previously. Please allow me just a few minutes to review your messages. *HAN\n\n### Response:\nCustomer is complaining about customer service for not picking up the calls. Agents informed that during that time high call volume and asked to allow just few minutes to review the messages.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason. Any ideas? please read the above.\nagent: Let\u2019s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?\nuser: My iPhone is on 11.1.2, and my watch is on 4.1.\nagent: Thank you. Have you tried restarting both devices since this started happening?\nuser: I\u2019ve restarted both, also un-paired then re-paired the watch.\nagent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?\nuser: Yes, everything seems fine, it\u2019s just Health and activity.\nagent: Let\u2019s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?\n\n### Response:\nCustomer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello i\u2019ve left my iphone on the train, i was on 22.35 from Ealing Broadway to Langley 22.57. Can you help?\nagent: Hi Ange. Which model iPhone was it, what was the colour and background image? Where on board was it left? Phil.\nuser: hi Phil, it\u2019s an iPhone 6s, black doesn\u2019t have a cover and battery had died. I was in about the 4th carriage, was one with toilet in if you find it and power it up, the background image is a woman sitting in a yellow chair\nagent: 1/3 Thanks Ange. I have asked colleagues at Oxford to take a look on board when the train arrives. 2/3 They will contact me with an update which I can share with you tomorrow. 3/3 Please also make a report at in case a passenger has taken it to hand in elsewhere. Phil.\nuser: thanks for your help Phil. the carriage was reasonably empty so hopefully will be found by staff\nagent: Hopefully so - You're most welcome. Phil. Hi Ange, staff at Oxford checked the train last night but unfortunately no phone was found on board. 1/2 You can report it as lost on our partner website and if it turns up at any of our stations will be on there. -Andy\nuser: Thank you so much for getting back to me - ange\nagent: No problem Ange. :) Rach\n\n### Response:\nCustomer is requesting help to get back their iPhone which they left on the train on 22.35 from Ealing Broadway to Langley 22.57. Agent updated that the staff at Oxford checked the train but unfortunately no phone was found and advises to report it as lost on their partner website.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won\u2019t my charger work? And nothing is wrong with my phone port because my car charger works fine.\nagent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port?\nuser: Power adapter and it doesn\u2019t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn\u2019t charge\nagent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results.\nuser: Sent y\u2019all a dm .\nagent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here:\nuser: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven\u2019t responded\nagent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under \"If your device charges slowly or won\u2019t charge\":\nuser: My device won\u2019t charge . But it\u2019s okay. I will never buy another Apple charger anyway. They are overpriced and don\u2019t work. I got a $5 generic pink charger from the gas station and it charges my device just fine.\nagent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together.\n\n### Response:\nThe customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling\nagent: What happens when you try to download the game again?\nuser: That is what pops up when I try to download it....I\u2019ve tried multiple times as well\nagent: Let's have you try resetting your router/modem and power cycling:\nuser: I tried both it this morning and last night and didn\u2019t work....any other ideas?\nagent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors?\nuser: Internal. I do not have an external hard drive on my Xbox one\nagent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2  these steps, let's have you be sure to choose the option to: \"Reset and keep my games & apps.\" 2/2\n\n### Response:\nCustomer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC\nagent: There are several prompts of the restrictions which come with Basic Economy when booking through our site.\nuser: 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC\nagent: We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300.\nuser: Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed.\nagent: We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable.\n\n### Response:\nThe customer was asking that why he has been charged for bags. The agent responded saying thatbasic economy fare checked bgs are non refundable.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight.\nagent: We're sorry to hear about the delay. How will an upgrade help you make your flight?\nuser: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing\nagent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight?\nuser: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service!\nagent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight.\nuser: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad?\nagent: We'd like to look into this. Please DM us your confirmation code.\n\n### Response:\nCustomer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist\ud83d\ude2b\nagent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP\nuser: Iphone and mac, both of them have the latest spotify update\nagent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP\nuser: Yeah both, I mean I'm using the same account on both of them anyways so\nagent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP\nuser: Ah no only on my phone\nagent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP\n\n### Response:\nCustomer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Business cut short & I can\u2019t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat!\nagent: We understand your frustration; however, standby travel is a perk reserved for our Anytime & Business Select Fares.\nuser: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat.\nagent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change.\nuser: Therefore #Lastflightbooked on No you can\u2019t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours.\nagent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns.\nuser: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can\u2019t give you that info till I make it home. Don\u2019t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting\nagent: Apologies for the wait, Louis. Thanks for your patience.\nuser: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts.\nagent: We'll have you on your way as soon as we can.\n\n### Response:\nCustomer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can I change my seat from 17c to 1c\nagent: You can make changes but there will be fee incurred for the changes. May we know your booking no for further assistance - Nod\nuser: I used app for checkin and got seat no 17c, if possible changed to 1c. My booking reference is FNFSFD , family name is Harahap\nagent: Sorry as seat 1C has been occupied. We do have seats at 1A and 1B which will cost you : 139,900 IDR. Do provide us the date of >> >> birth to proceed with this purchase. The payment can be done via our check in counter before departure. Thanks - Nod\nuser: Ok, I choose 1A for flight QZ257 on 24th Nov\nagent: May we have the passenger date of birth to proceed with the purchase ? - Nod\nuser: 5 Nov 1963\nagent: Hi There,sorry for the confusion,seat added as per requested. You can make the payment at the service counter on departure day -PR\n\n### Response:\nCustomer wants to change their seat from 17c to 1c. Agent updates that their seat has been set as per requested and they can make payment at the service counter on departure day.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I don\u2019t understand why some of my channels are missing, this has been going on for weeks and customer service been giving me the run around. They basically told me I should pay for a technician, when this problem arrived when they upgraded my modem\nagent: Oh no, let us look into it for you. Are you getting channel unavailable message?\nuser: Yes I am\nagent: Does this happen on all TV's or just one?\nuser: One of three TVs\nagent: Have you had a chance to remove the coax and make sure it is undamaged and then reconnected tightly?\nuser: Yes, the coax was removed and checked. The cord looks fine, I also tightened it and I\u2019m still receiving the same issue. These were also instructions technical support online gave me, and also the instructions from the box. Still no to avail.\nagent: To see if there is something wrong with the box, swap two of the boxes and see if the problem stays with the box or the location.\nuser: I just swapped the two boxes and the problem seems to stay with location not the box.\nagent: Are you able to attempt swapping coaxial cable as well?\nuser: No I\u2019m unable to switch the coax cables\nagent: Please follow and DM us.\n\n### Response:\nThe customer is complaining that some of the channels are missing. The agent asked to swap two of the boxes and see the problem persists and if so asked to dm them+.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Looks like is down !! #iPhoneX\nagent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM\nuser: I was about to check out with an iphonex order \ud83d\udc4e\ud83d\udc4e\nagent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM\nuser: How can you guys plan maintence at this time as ur already aware of prebookings at this time ?\nagent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM\nuser: I got one finally\nagent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM\n\n### Response:\nHere customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on  , if he has some issue can message him for the better assistant.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock\nagent: Have you tried beating it while online? It has only been two days since we 1  last chatted, have you been online the whole time? It may still need time online. 2\nuser: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ?\nagent: If you check do you see those unlocked?\nuser: No, they are locked.\nagent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1  would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2\nuser: I did again \"A short introduction\" I just have to play dlc's first mission, and the achievement did not unlock\nagent: Hi, you can checkout our page on achievements that will provide 1  you with information and troubleshooting steps on unlocking achievements here\nuser: I did all this steps, and i waited 72 hrs, but nothing of the achievements\nagent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here\nuser: I did it now, what do i do next ?\nagent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2  we'd recommend waiting to see if this achievement will unlock on its own. 2/2\n\n### Response:\nCustomer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Help me Retweet about the fraudulent act of Deducting money unnecessarily from my account on what I didn't use\nagent: Hello, Kindly provide the affected mobile number and exact location via DM for checks and assistance. Apologies on your experience, Thank you.\nuser: I have done that since you requested since morning.... Will continue doing it until you attend to me.\nagent: Hello thank you for this tweet.\nuser: U don't have to thank me for cheating me... Just refund back my money and I get ur sim card off my fone for good...\nagent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.\nuser: That was what I was told by your customer service agent but they kept on deducting my credit.... What should I do??? Keep on recharging for you to deduct?? ?\nagent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.  Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.\n\n### Response:\nCustomer complaints that he is being charged unnecessary. Agent informs customer that service has been deactivated as requested.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your trains are constantly slow, delayed and uncomfortable. Get faster trains.\nagent: Good morning Harri. What service are you travelling on please? Rachel\nuser: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.\ud83d\ude82\nagent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel\nuser: I actually travelled paddington to Cardiff, my bad.\nagent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel\nuser: Me to Rachel. Have a nice Sunday.\nagent: You too Harri. Rachel\n\n### Response:\nCustomer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there a way to send funds to different user on my ps4 A user that us on the same ps4 Is*\nagent: Hi there! Once funds are added to an account they can be transferred between accounts.\nuser: How do I do that\nagent: Sorry for the misunderstanding. Once the funds are in your account they cannot be transferred to other account.\nuser: Oh okay thank you\nagent: Anytime!\n\n### Response:\nCustomer enquires how to send the funds to different user on ps4. Agent replied that once the funds are transferred to their account they cannot transferred to other account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is the delivery I'm expecting today & had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery?\nagent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please?\nuser: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st\nagent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet?\nuser: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke\nagent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email.\nuser: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today\nagent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available.\nuser: I understand that. I need it for the morning so I now have to go and get one else where & return it when it does arrive. If I refuse to take it when it's delivered what happens then?\nagent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you.\n\n### Response:\nThe customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my wifi is down and the troubleshooter is broken\nagent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted?\nuser: yes the light is red. tv and phone are both working fine\nagent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.\nuser: yes, i have the second model from the left.\nagent: Hold down the Alarm Silence button for 15 seconds.\nuser: okay\nagent: Thank you if still down, You can sign in with your credentials to check for outages at\nuser: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!\nagent: Please click on the following link to enter a secure chat with an agent.\nuser: ok! quick question, what do the letters at the bottom of your tweets mean?\nagent: It is our digital signature.\n\n### Response:\nCustomer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati\nagent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message.\nuser: Activeteachonline\nagent: Sorry for the trouble. Please do this then this and try to access here: Let us know if this will work for you.\nuser: No change as I am not prepared to change my internet security settings. It's the website which has no current valid security certificate. Hope it is resolved as soon as the UK offices open tomorrow morning. Please can you make sure they are aware.\nagent: Our apologies. May we know what is the exact message that you are getting when you are trying to access and you may also send us a screenshot so we can further check on it. Thank you.\nuser: I did before\nagent: For the mean time, what we can advise you to do is to click on the 'Go on the webpage' for you to access your account. And also, since you have mentioned that you're in the UK, please send a DM or tweet to for further assistance. Thank you.\n\n### Response:\nThe customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months!\nagent: Are we able to assist, Ashton?\nuser: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED!\nagent: Do you have a VT reference you can DM us?\nuser: No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) Here you go:\nagent: Have you made a claim for this at all?\nuser: Of course! No replies to letters, no refund! Abysmal customer service!\nagent: Are there any reference numbers attached to any of your correspondence?\nuser: Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. Is this the standard procedure? Some responses then nothing at all? Seems like it!\nagent: Can we take your email address and we'll search our system for anything we can find, please DM us with it.\n\n### Response:\nCustomer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their  system for anything they can find and also to DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? !\nagent: Let's take a look at this together. When you're viewing your Notifications, do you see the \"x\" at the top?\nuser: Hello, thank you for your prompt response. It is not displayed. I am obliged to delete them one at a time.\nagent: OK, thank you. Has your iPhone been restarted since you noticed this issue with Notifications?\nuser: Yes. I liked the system before that now. yes I just updated my iphone. But still does not work. I can stay long press the notification to delete. It works so I can sweep left it works but delete from my page does not work...\nagent: We'd like to take a closer look with you. DM us about this issue and we'll continue together there.\n\n### Response:\nCustomer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon.\nagent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details.\nuser: I have tried all these trics.. Contact no.\nagent: Please DM us your alternate number and also, request you to delete your number from the post security reasons. We request you to provide required details to assist you further. Regards, Dinesh\nuser: How many times do you guys need details?\nagent: Please DM us your alternate number ( non-Idea number) so we can assist you further.\nuser: What is wrong with you guys? Don't you believe in your own network? Why do you need non idea no.\nagent: Please let us know a convenient time to reach you as we were unable to get through on the given contact numbers. Rgds Neha\nuser: Hi Neha, Please arrange a call after 6PM.\nagent: We request you to provide required details to assist you further. Regards, Prashant\n\n### Response:\nCustomer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store.\nagent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey\nuser: Thanks Corey. You\u2019ve been hearing so much from me we\u2019ll soon be #CreamSoda friends! Glad this excellent product is so popular, but need more #JS #NAS #CreamSoda does indeed appear to be popular, which I\u2019m pleased about but #Torquay Nicholson Road don\u2019t give it much shelf space\nagent: Apologies, when did you last visit the store? I'll look into this for you. Steven\nuser: Last visit Sat. Again #NAS #CreamSoda in desperately short supply. Not having much satisfaction at Torquay. JIT ordering not good there.\nagent: Hi Newton, the Torquay store are showing stock of the cream soda at the moment. Danny\nuser: Thanks Danny! JS is leaving me very thirsty fo #NAS #CreamSoda when in Torquay area! It would be good Danny if #Torquay was to up its game on reorders. The fab JS #NAS #CreamSoda is not the only one with inappropriate stock\nagent: Hi Newton, which other products have you been unable to get? Danny\nuser: Torquay repeatedly runs out of multiple kinds of soft drinks. A member of staff asked what I was doing. I said I was reporting it as here.. Danny, I notice several / many other soft drinks have sold out when I go to store for #CreamSoda. The JIT ordering is not Just In Time!\nagent: Sorry Newton. All products sold are subject to availability but I have fed this back to the relevant department for internal review. Danny\nuser: Thanks Danny. I think what we\u2019re finding is an excellent product with strong following not given enough space or orders too small!\nagent: This has been fed back for internal review. As I advised, all products are subject to availability. We'll monitor any feedback we get. Danny\n\n### Response:\nThe customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator\nagent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue.\nuser: My idea number 9724859999 My alternate number 7016817583\nagent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon.\nuser: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours\nagent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait.\nuser: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this...\nagent: Please wait as your concern is in progress.\n\n### Response:\nCustomer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this.\nagent: We'd be happy to help! Please DM us the email address for your account.\nuser: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well.\nagent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved.\nuser: Oh okay. So there is no time limit to tip?\nagent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end.\n\n### Response:\nCustomer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime  and for some reason if tipping screen is closed, they will add the tip manually.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please resolve case 00206044 for name change of my 6 family members. Kindly help.\nagent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR\nuser: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help.\nagent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul\nuser: Please let me know what's the pending amount and how to clear it. Thanks\nagent: Hi Baadshah, As we check your case we not able to find ID copy for \u200bNAEEM BASHID KHAN. >> Kindly provide us the passenger ID copy for further assistance. Thanks-Sha\nuser: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN\nagent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction >> >> it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon.\nuser: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959\nagent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha\n\n### Response:\nCustomer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Can anyone help with this? Should do a re-install?\nagent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern.\nuser: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen.\nagent: 1/2 Are you a part of our Windows Insider program? If yes, we suggest creating us a thread here to better help you with your 2/2 concern: Thank you.\nuser: Yes, I am part of the insider program, but this is a bit above my head. Thanks!\nagent: We got your DM, Lezlie. To resolve a blue screen error, check this link:\n\n### Response:\nCustomer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can\u2019t wait to switch\nagent: Hello, this is never the experience we want our customers to have.  Please send us the street/city/zip of the financial center location. Thank you.\nuser: Well maybe we wouldn\u2019t have this problem if y\u2019all stopped charging fees \ud83d\ude21\ud83d\ude24\nagent: We understand your frustration.  Please send the requested information so we may address it with the appropriate parties. Ty!\nuser: You won\u2019t do anything.\nagent: If you change your mind, please send the requested information as we'd like to share with the appropriate parties. Ty!\n\n### Response:\nCustomer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8\nagent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is...\nuser: I'm using the \"Pre-order iPhone X\" link here: Is that the right one? When I get to phone selection, I only see this\nagent: HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ...\nuser: An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later?\nagent: Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec...\nuser: That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue?\nagent: I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl...\nuser: No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot!\nagent: Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA\n\n### Response:\nCustomer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs.\nagent: I'm sorry for the troubles. Without providing personal or account details, how can we help you?\nuser: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to\u25b6\ufe0f my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door\nagent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist!\nuser: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method?\nagent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery.\n\n### Response:\nCustomer is telling that its not his fault as that people stole the mail & apm and they put  a metal monstrosity in front with  a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: travelling home first class toilets closed as train busy coming down disabled passenger next to me can\u2019t walk 3 carriages \ud83d\ude21\nagent: Sorry to hear this Jane. Which service are you on?\nuser: London to Liverpool 13:07 first class not good\nagent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist\nuser: Yes and can\u2019t help next toilet 3 carriages away and she can\u2019t walk that far wasn\u2019t informed when assisted to her seat!! !\nagent: i understand the frustration with this. The staff would do what they can to help\nuser: No help offered unfortunately \ud83d\ude21\nagent: We'll certainly feed this back\n\n### Response:\nCustomer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it.\nagent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue?\nuser: \"Fill and Sign\" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few minutes. Preview's Annotate is much simpler and faster and free.\nagent: Hi, does this happen with all PDF forms that you using for \"Fill and Sign\"? Have you updated the app yet?\nuser: Yes and yes. + the permissions on all my PDFs are now screwed up - I can't open them in Preview anymore, only on Reader.\nagent: Hi Sandra, I would suggest to reinstall the Adobe Reader app to see if this helps the issue. Please post this issue on our forums too.  Sandra, here is a link to our forums to post the issue to.\nuser: Uninstalling Reader and rebooting worked to resolve the file permissions problem.\nagent: Hi Sanda, good to hear that. Thanks for the update. Please let us know if you have any questions or need further help.\n\n### Response:\nCustomer is complaining about the adobe software in where \"fill and sign\" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Really on flight 5737 I\ufe0ft takes over 1 hour to get your bag at DFW. Horrible service\nagent: We're glad you've been reunited, and truly apologize for the wait.\nuser: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It\u2019s why people don\u2019t fly American\nagent: If you're still without your bag, please see our baggage team member to check on it for us.\nuser: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess\nagent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225.\n\n### Response:\nCustomer is complaining about the service which makes him wait 1 hour to get bag  at DFW. Agent  updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time!\nagent: Hi Rhys, where are you travelling to please?\nuser: Fulwell to Waterloo\nagent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo\nuser: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. ..\nagent: The alteration to this service can be found on our JourneyCheck page here\nuser: So the is of no use?\nagent: No, our website is\nuser: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information?\nagent: Can you let me know please, was the display entirely blank? Was this on platform 1?\nuser: No, segment to show train arrival time just showed 'Delayed '. No further information then provided.\nagent: Thanks for the info Rhys, we'll report this fault.\n\n### Response:\nWants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When you have been waiting 3+ hours for a maintenance crew from another airport \ud83d\ude44 Hands down THE worst airline experience I\u2019ve ever had.\nagent: We'd like to check on an update for you. What's the flight number?\nuser: 4412. It\u2019s been pushed back about 4 times now, so I don\u2019t know how much of an \u201cupdate\u201d there will be.\nagent: Our latest is showing an estimated departure time of 7p. We also have a great link to keep an eye on it here:\nuser: We\u2019re not even boarding yet. Still no crew. Ridiculous. Now 7:35\nagent: We can send updates to your phone as well, by signing up here:\n\n### Response:\nThe customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the terminal.\nagent: We apologize for the issues tonight. Please know this is a security issue that is affecting all airlines flying in and out of Orlando.\nuser: Yes, and it's been resolved. For. Over. An. Hour. Southwest employees are confining us on an *inbound* flight, instead of letting us get off to the terminal which, again, *is already cleared. * That's not on security. That's on you.\nagent: It actually has not been resolved. The terminal is currently closed to all Passengers.\nuser: Yes it has. Terminal has been open for the last hour. Let us out.\nagent: That is incorrect information. Please check for the most up-to-date info. We appreciate your patience as we work with authorities.\nuser: Yes. I know you're giving me incorrect information. That's why I'm trying to set you straight so you can find out who's responsible for the three hours time I'll have to bill you for.\nagent: Thanks for hanging in there with us. We'll have you on your way ASAP.\n\n### Response:\nCustomer is complaining about the terminal of the flight. Agent updates that they will have on their way ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch\nagent: We'd be happy to look into this display issue with you. To start, can you tell us which Apple Watch you're using?\nuser: Series 3 LTE\nagent: Which iPhone and iOS version are you using on the paired iPhone?\nuser: 6s plus iOS 11.03\nagent: Do you notice this display issue with any other apps?\nuser: Only twitter currently\nagent: Thanks. Let's start by updating both devices to see if the issues continues. This can help:\n\n### Response:\nCustomer is having some display issue. Agent asked which apple watch is using,version and asked display issue with any other apps and informed to start updating both devices to see if the issues continues.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious\nagent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off\nuser: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous!\nagent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase\nuser: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this\nagent: They can be reached on 03445565650 or through LiveChat here:\nuser: Your live chat is not working!\nagent: I'm afraid those are the only ways to reach the Aftersales team this evening\n\n### Response:\nCustomer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how the heck do I talk to a person to help with an issue?\nagent: Hi there, how can we help you today?\nuser: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently.\nagent: Hi there! Please check the information in this link:\nuser: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain.\nagent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message.\n\n### Response:\nThe customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please can someone call me ASAP you won\u2019t answer the store phone\nagent: Hi there, which store are you trying to contact? ~ Olly\nuser: Crewe Cheshire\nagent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly\nuser: Both! They\u2019ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me\nagent: Please can you advise what the issue is and I can direct in the right place. Charlotte\n\n### Response:\nCustomer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket\nagent: One moment, Robert, while I take a look. Thanks. *TMA\nuser: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap\nagent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA\nuser: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don\u2019t insult me Nope never have it Travel 300 nights a year\nagent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA\n\n### Response:\nCustomer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu.\nagent: we understand & regret the network trouble that you are facing. Please message us your contact details for investigation.\nuser: aree pehle apna 2g tower thik kar phir 3g k bare me bolna. Kabhi tower hi nehi rehta. My no 9434999754\nagent: has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. 2/2\nuser: tower kharap Hai idea ka. Thik kar pahle phot 3g 4g k bare me bolna\nagent: For further assistance, kindly contact Idea customer care helpline. 3/3\nuser: Tere bahut bad jio aye aur gaon gaon mr jio ke tower dekh. Par ab bhi tum logon ka tower nehi hua. Amazing.\nagent: Sorry for trouble. Request you to specify your exact concern, so that we can assist you better. Regards, Vicky We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n\n### Response:\nCustomer is complaining  about the idea network which is worst in their area from last 3 days. Agent says to specify your exact concern, so that  can assist better.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: lost my preferred seat and now at the airport in Frankfurt Germany,can\u2019t use the lounge was told only for business class travelers!\nagent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD\nuser: I would like some kind of goodwill applied to my sky miles account!\nagent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD\nuser: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! !\nagent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW\nuser: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another.\nagent: Are you stating that you should have been able to access the airport lounge? *HJB\nuser: Correct , but it\u2019s only open for business class , never had that issue anywhere else\nagent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG\n\n### Response:\nCustomer  compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there a way to find a TV guide to find whats on?\nagent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here:\nuser: Thats good, will you ever be offering the CW network though?\nagent: No news regarding CW with our on-demand plans, but select CW content is available now with our Live TV add-on!\nuser: I couldn\u2019t get it through being live\nagent: The CW isn't available as a live channel yet, but we're working on adding it. We'll let our team know you can't wait!\nuser: But will you be able to record because YouTube tv have it but can\u2019t record?\nagent: When the live channel launches, yes. For now, new episodes are made available day-after-air for Live TV subscribers.\n\n### Response:\nCustomer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I\u2019m going half as far\nagent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL or we are offering a sale fare from NYC to MGA. *HML\nuser: Thank you for the reply. I wont spend double to sit next to her on the exact same flight.\nagent: I understand, Hillary. You may want to check different dates to see if the fare maybe lower *HML if your friend hasn't already booked her flight. *HML\n\n### Response:\nCustomer is complaining that the ticket $430 \"amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! !\nagent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.\nuser: It didn't work, it is still taking forever just to get to a black screen, the green loading screen animation works, idk what to do.\nagent: Let's take that a step further and unplug the console and your router/modem for a full 5 minutes.\nuser: It didn't even fully apply the OSU1 thing.... it only jumps to 66% and then stays that way........ what do I do? It's been stuck like this for 25 minutes..... I'm losing my patience\nagent: Hi there! Please let the update finish it's process, we know this can be frustrating but it is best to let it complete.\nuser: I've waited 25+ minutes at the same screen........ I've had it for 5 years almost and this is the worst thing it's done, no problems previously..... I'm genuinely worried that my money has gone down the drain with this purchase.... not happy right now, quite frustrated. Please help me I'm so angry right now at this It will jump from 74% done in general to 86% done and not a % more..... it won't make a difference no matter how long I wait, I've turned it off and on multiple times during this and does what I've said earlier, goes from 74% to 86% and stops.... I'm so angry right now. Is there any way I can send this in for repairs? The original Xbox one??? ?\nagent: Yes, you can check out your repair and warranty options here:\nuser: Hello, I have fixed this situation on my own but on behalf of a lot of others who have this issue too...... figure out WHY this happens and how to prevent this in the future, to resolve it from going to a black screen, I had to factory reset my Xbox one. This musn't happen again.\nagent: Would you mind sending us a photo of the following please via 1  direct message? \u2022Pic of Detailed Network Stats in Settings>Network>Network Settings>Detailed Network Statistics: 2\n\n### Response:\nCustomer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued?\nagent: Apologies, what's your local store? I'll look into this for you. Steven\nuser: There was massive gaps for most of the Robinson\u2019s squash drinks, and no labels to say what should be there. My store is Sydenham Bells Green ...London. My main local store is Forest Hill London, but it\u2019s never stocked it, so I go to the bigger store for it & other bits. Thank you\nagent: Thank you, could you confirm the right stores here please - Just so I know I'm looking in the right one.\nuser: This is the store that normally stocks it. Thank you\nagent: Thank you, I've had a check and this product is currently on hold. We'll hopefully have this back in stores soon. Robbie\n\n### Response:\nCustomer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: WTF is going on in Minneapolis? I assume my bill will be decreased this month.\nagent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH\nuser: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours.\nagent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH\n\n### Response:\nCustomer complains about issue with sprint care social network. Agent updated the customer to  DM for for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ?\nagent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us.\nuser: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2\nagent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered.\nuser: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon !\nagent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day.\n\n### Response:\nCustomer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight\nagent: When did you send the email? ~Angel\nuser: 12th October ! This is where you slide into my DMs...\nagent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel\nuser: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?\nagent: I am so sorry for the wait! We are working to process this for you -Jordan\nuser: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?\nagent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan\nuser: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on?\nagent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre\nuser: This is a joke.\nagent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.\n\n### Response:\nCustomer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello, I\u2019m having an issue with a prepaid card I purchased is there someone I can talk to?\nagent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have?\nuser: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it\nagent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience.\nuser: But when I call all it does is tells me my balance on th card\nagent: Please press zero and # (repeatedly) until a rep is on the line.\n\n### Response:\nCustomer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas.\nagent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the \"Bags On Time Guarantee\" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB\nuser: It won\u2019t accept my trip info since the date doesn\u2019t match.\nagent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins.\n\n### Response:\nCustomer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify\nagent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK\nuser: Downloaded last night. Went to listen on the plane and all gone\nagent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV\nuser: None what so ever. Currently using a samsung galaxy s7\nagent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT\nuser: \nagent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR\n\n### Response:\nCustomer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks...\nagent: Can I ask what this is regarding, Jay?\nuser: I've applied for a few jobs with yourselves and not heard back for 10+ weeks, I know you place emphasis on emailing everyone about outcomes ...which is an absolutely brilliant trait, might I add. Just trying to chase up a couple of loose ends that I hadn't heard back from.\nagent: You should get an email either way Jay. Have you tried contacting our recruitment team?\nuser: I have, but I've had no responses whatsoever, and the recruitment phone line always goes to answerphone.\nagent: Can you DM us with details of jobs you've applied for and we can send this to our recruitment team.\n\n### Response:\nCustomer wants to contact a member from talent team to enquire about the status of his job application, and states that he tried to contact recruitment team and didn't get any responses. Agent requests for the details of the applied jobs so that he could share it with the recruitment team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019ve had since I was 17 years old now they\u2019re changing my account so I have to pay a monthly fee starting in January \ud83d\ude12. Might be time to say goodbye, homegirl doesn\u2019t make enough for that nonsense. I liked my e-checking \ud83d\ude22.\nagent: We stopped selling eBanking in 2013. Digital banking services are now an integral part of all our checking products.  Please visit to learn about balance requirements & ways to avoid fees.\nuser: I don\u2019t make enough with direct deposit to avoid your fees \ud83d\ude12, I\u2019ve already called and talked a representative, I\u2019ll be going somewhere different come January. I liked e-checking because I never go in the bank anyway, but I\u2019ll find a new bank \ud83e\udd37\ud83c\udffc\u200d\u2640\ufe0f.\nagent: We apologize for the inconvenience, please keep us posted if you need anything.\nuser: There\u2019s really nothing you can do unless you change the requirements to waive the fee each month. I won\u2019t be making the minimum deposit amount in order to do so until after I graduate.\nagent: Hi Mallory, in order to waive the monthly maintenance fee, one of the requirements would need to be met.\nuser: You\u2019re charging my account because I don\u2019t make enough money to meet the requirements, doesn\u2019t make much sense. I loved BoA for the time I had it and recommended it to many people, but at this point I need to weigh my options. The monthly fee may be small but that\u2019s a weeks worth of gas.\nagent: We\u2019d like to talk with you. Please click below to send your name/ZIP/phone and best time to call.\n\n### Response:\nCustomer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery.\nagent: I'm sorry for the trouble. Have you reported this to our support team here: ?\nuser: Called your customer support at 180030009009. Didn't get any update from them.\nagent: Please provide your details here: I'll look into the issue and get back to you.\nuser: Registered my complain 4 times to your customer support yet no sign of product delivery.\nagent: I'm sorry for the trail with your concern, I understand that this is already reported to our support. 1/3  above so that we can get back to you with any update. Appreciate your understanding. 3/3  However, to gain access to your account, your details should be provided in the link shared 2/3\nuser: This is really frustrating. You haven't taken any action even after 5 complains. I didn't see any update.\nagent: If you've shared the details, you might have received an email from us. Please check.\nuser: I didn't seen any product delivery updates in your mail. It seems guys are just sending email to collect customer feedback.\nagent: If you're unable to locate the correspondence from us, kindly fill in the form again here:\n\n### Response:\nCustomer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache.\nagent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU\nuser: Not really, I click on a song and it just stays stuck. If I'm playing another song it stops and nothing plays afterwards.\nagent: Can you try restarting your device, then log out and back in? While you're at it, what Android and Spotify versions are you using? /AU\nuser: I have already restarted and logged out and it didn't work. The android version is 7.1.1 and the app version is 8.4.22.857.\nagent: Hmm. Is this only happening via 3G/4G, or is it the same with WiFi? Keep us posted /NY\nuser: It is the same with 4G and with wifi.\nagent: Got it. Does restarting your connection help at all? Also, are you getting the same result when you try using a different device? /NY\nuser: Restarting the connection didn't help. I tried it on my laptop and the songs are playing there.\nagent: Thanks for the info. Best thing to try here is a reinstall. Just follow the steps at\nuser: Hi, I just updated the app version in my laptop and the songs are not playing there anymore. It says: The song is not available. If you have the file on your computer you can import it. I am paying premium by the way.\nagent: Thanks for giving it a try. Can you DM us your account's email address or username? We'd like to check further /RK\n\n### Response:\nCustomer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button.\nagent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device?\nuser: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work.\nagent: We\u2019re sorry you\u2019re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files?\nuser: Yes. Still nothing :(\nagent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too.\nuser: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name?\nagent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry.  2/2\n\n### Response:\nCustomer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - did you mess up our tickets on purpose because I complained? It\u2019s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back?\nagent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time.\nuser: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I\u2019m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together\nagent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly.\nuser: Again, it was not. I know that because I\u2019m siting in a different seat It\u2019s your flight. Not the airport\u2019s flight. I feel we should be refunded the upgrade fee\nagent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used.\n\n### Response:\nCustomer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con\nagent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seating team, as the often hold the front rows until the aircraft configuration is set.  2/2\nuser: we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 2/2 seat booking gives impression most seats booked to push people to pay, then after paying, find many still available. we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2\nagent: Hi Robert, seats are kept back for customers who choose not to pay for their seats and those who can't check in online.\nuser: hmm not convinced. I only paid because suddenly all but 25 seats disappeared. Then as if by magic once paid they came back!\nagent: Hi Robert, we've passed on your comments to our Customer Experience. Seat selection will always show those available at the time.\n\n### Response:\nCustomer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: What happened to 5GB at 500frs?\nagent: Y'ello Lester, It was a promotion The promotion has ended\nuser: What was being promoted?\nagent: Daily data bundle of 5Giga at 500f\nuser: I dont think that's a promotion. What's your definition of promotion? If 5GB was the promot\u2022 den 4rm dis definition it means were simply sell* the service @ a time frame. If u wer promotin itll still b availabl Please we want it back! \"Promote\" again! !\nagent: Well received. Thank for your interest and suggestion \ud83d\ude42\n\n### Response:\nThe customer enquires about the 5GB at 500frs offer and asks to \"Promote\" again. The agent informs that was a promotion and the promotion has ended.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My iPhone 6s won\u2019t connect to my home WiFi someone help me \ud83d\ude2d\nagent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors?\nuser: It says unable to join network I\u2019ve also reset my network setting and restarted my phone\nagent: Great steps so far! Do you have other devices that are able to connect to this network? Have you rebooted your modem since receiving this message? Also, can you confirm the exact iOS version you see in Settings > General > About?\nuser: My laptop and smart tv both are working fine and running at normal speed. I\u2019ve rebooted my modem several times. I\u2019m on version 11.1.1 ... although I did 5 network reboots and it finally took... and it stayed connected for 5 Mins and stopped working again\nagent: Understood. How many devices are connected to this network at one time? Are you able to connect to other networks, or does this persist?\nuser: At the moment 3 and sometimes I can connect to other but majority of the time I cannot\nagent: Alright. Let's continue chatting in DM. Send us a message using the link below.\n\n### Response:\nCustomer is complaining that her iphone is not connecting to wifi where as other devices and smart tv is working fine with the same network. Agent asks her to reboot the settings and also asks details about network and ask the customer to message so that with further chat he can  resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the headphones I have just brought now have \u00a310 off just one day later. Is there anything you can do about this?\nagent: Hi Gavin. Has the order already dispatched?\nuser: Yep, just awaiting for delivery today. Any chance of a \u00a310 gift voucher? #cheeky Also would you be able to tell me if my package will arrive before 8pm as my work will be closed at 6pm\nagent: Hi Gavin. We wouldn't be able to specify a delivery time I'm afraid. Is the order being delivered to your work address?\nuser: Yes its being delivered to my work address. I just thought it would be out for delivery by now\nagent: Hi Gavin, that's great. We deliver up until 5pm to work addresses so we still have lots of time to get this to you today.\nuser: Perfect sorry I know you\u2019re busy today \ud83d\udc1d\ud83d\udc1d\ud83d\udc1d Any chance on a gift card for the \u00a310 difference cosidering it was only yesterday?\nagent: Sorry Gavin, we don't offer price match so we would't be able to issue any refunds.\n\n### Response:\nThe customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Unable to stream more than a few seconds, and tech support seems not working on Sunday:(\nagent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting.\nuser: Using 55\" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user.\nagent: Thanks for the details! Have you worked through the steps here:\nuser: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait.\nagent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far?\n\n### Response:\nThe customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating?\nagent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system\nuser: Maybe..remove all location detail from game..even from teammates..bc they use info to cheat..sucks.. Yay..fkn shit is happening again..whole thing just one fat group cheating fuck session Maybe when you find cheaters..wipe their weapons & levels to 0..and label them cheaters\nagent: Rest assured, in-game reports will be reviewed by the studio and appropriate action will be taken.\nuser: Added to block list..best/cheater ive seen so far..mf can see the future or sum\nagent: Understood. Please report that player in-game. Thank you.\n\n### Response:\nCustomer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed  by the studio and appropriate action will be taken.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won\u2019t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn\u2019t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can\u2019t do it over cellular. Tried hotspot 7Plus as before. Now it won\u2019t work. Surface wouldn\u2019t connect either Now I\u2019m on hold for 20 minutes waiting for SOMEONE at to activate my phone.\nagent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT\nuser: Like how are you messing this up? This isn\u2019t the first time you\u2019ve done this. let see how long this goes Unless you can activate the SIM over DM, I don\u2019t think I want to waste either of our time.\nagent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi\nuser: Crossing 30 min hold time. No response to DM. #LeSigh\nagent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) <3 *KrystnYogi\n\n### Response:\nThe customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i have a few questions for you if you could get back to me that would be great\nagent: Hi Andrew, how can we help?\nuser: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my laptop\nagent: Hi Andrew. Yes, you can put a small padlock on your checked baggage. You can also take a laptop on the plane, 1/2 but depending where you\u2019re travelling. Please find more information on the following link.  2/2\nuser: Well I'm traveling from PHX to Dublin and my flight is on Feb 15 and I want to make sure I have everything ready and prepared before that\nagent: We understand, Andrew. With regards to the padlock we'd recommend you take a TSA approved lock. Do you have any other questions?\n\n### Response:\nCustomer was wondering to put lock on  my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take  a TSA approved lock.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . in con mode again. A company that deserves to go bust. Awful service.\nagent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email address registered to your PayPal account and some details of how we can help.\nuser: .Just credit my account with my money you con artist cunts.\nagent: We don't have any details regarding the issue you're facing. If you'd like to send us a DM with the email address registered to your PayPal account and some details of what's going on, we'd be happy to take a look at what options we have to help out.\nuser: .Of course you don\u2019t. You money grabbing bastards..\nagent: This is the first we're hearing of it. We're here to help if you'd like to send us a DM.\nuser: .ill take it up with my bank then shall I? You amateur blaming school leaning coward blaming children wankstains\nagent: Sounds good. If you need us, our offer still stands. Have a nice day :)\n\n### Response:\nCustomer is complaining about the service. Agent updated the customer to DM with email address,some details of what's going on and what options they can help out.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered.\nagent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused.\nuser: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC\nagent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers.\nuser: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers.\nagent: Hi Stephen, we're sorry about your experience. We will be feeding this back.\n\n### Response:\nCustomer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any idea when you\u2019ll fix the WiFi glitch? Music won\u2019t load when connected to work WiFi. Forums show this is a known issue?\nagent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV\nuser: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2.\nagent: Got it. Can you try to see if logging out > restarting your phone > logging back in to your account makes a difference? /DV\nuser: Now I can\u2019t log in but our network is fine\nagent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV\nuser: Router restarted. Only able to login if not connected to WiFi. IT dept says \u201cit\u2019s a known Spotify issue\u201d \ud83d\ude44\ud83e\udd37\ud83c\udffc\u200d\u2640\ufe0f Works fine on other WiFi\u2019s.\nagent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH\nuser: Private WiFi. No issues w/home WiFi. My IT dept says it\u2019s a \u201cknown Spotify issue\u201d; but they are likely wrong. TY for troubleshooting\nagent: Could you send us your account's username or email address? We'll take a look backstage /TM\n\n### Response:\nThe customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today.\nagent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what type of external displays?\nuser: I'm using High Sierra, and they're Samsung displays. I filed These are the monitors:\nagent: We appreciate that link. Did this happen prior to updating to High Sierra, or after?\nuser: It has happened on El Capitan, Sierra, and now High Sierra. I linked another thread in mine which shows issue since Snow Leopard\nagent: Got it. DM us and we'll continue from there.\n\n### Response:\nCustomer says MBP swapped arrangement of monitors three times today. Agent asks to DM  and they will continue from there.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ios 11.0.1 can\u2019t connect bluetooth to my car\u2019s head unit. Will wait for your reply.\nagent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices?\nuser: It connects successfully but when i try to play a song from my iphone, the car\u2019s head unit freezes and restarts.\nagent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone?\nuser: Yes. I it happens to all apps that plays audio. It works just fine in ios 10\nagent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone?\nuser: It doesn\u2019t have issues, only the car stereo. I haven\u2019t tried it yet.\nagent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more:\nuser: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly.\nagent: We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in?\n\n### Response:\nCustomer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with  location,So that they can gather more information for better troubleshoot.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel\nagent: Hi Don, we're sorry to hear this. Please DM us the reservation code so we can investigate. We're standing by.\nuser: You already have it from my other account for my handyman business As explained before the private abuse IS OVER! Customer Service in MY WORLD means taking a financial hit if need be. While fixing tub leak broke toilet tank REPLACED toilet tank\nagent: Thank you for this information, Don. We have located your account and see that you have a case open with the appropriate team. 1/2 We have updated your case notes and asked that your Case Manager follow-up with you directly. We appreciate your patience in the meantime.\nuser: Absentee Host LIES TO ME & delays solution for EXTRA DAY & feels he should be rewarded with 10 days reservation balance\nagent: Hi Don, we have asked a Case Manager to follow up with you directly. Please delete your other tweet as it contains sensitive info.\nuser: No! You can DEAL WITH ME HERE! People with the upperhand NEED A BRIGHT LIGHT SHONE ON THEIR DEALINGS Wow just wow, could this trip BE ANY WORSE! Somewhere along the way she actually DID pick up a mosquito borne disease. Has receipt for shots\nagent: We see that your case manager is in touch with you via email regarding on the refund. Meanwhile, please kindly be reminded that Airbnb 1/3 doesn't accept third party booking. More info can be found here: if you have more questions. Thank you. 3/3\n\n### Response:\nCustomer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case manager is in touch with them via mail regarding on the refund and provides an URL for more information.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last\nagent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR\nuser: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing\nagent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR\nuser: They stop and then when I press shuffle again this comes up\nagent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR\n\n### Response:\nCustomer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi Kindly let me know how you can help me replace my line. Phone lost but still on.\nagent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers.\nuser: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks!\nagent: Share a reachable contact number and the number to be replaced for assistance.  We are dealing.\n\n### Response:\nCustomer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm expecting a delivery by 1pm from you. No sign of it.\nagent: Is there any update on your tracking?\nuser: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel?\nagent: You're not able to cancel an order after it ships, but you can set up a Safe Place for us to leave your parcel while you're away here: I hope this helps!\nuser: It doesn't help, no. This is a fragile item worth several hundred pounds. There is a reason why I paid to have it delivered today. I've waited in when I would normally have gone out. Further suggestions?\nagent: Can you confirm which carrier is handling this order? Depending on which carrier has this parcel, there may be an option to cancel the order through your account. Just click the following link:\nuser: 'Confirm'? I haven't actually told you in the first place. It's DPD. If they can't deliver, how long before it goes back to you and my money is refunded? Additionally they haven't actually said which day they WILL be delivering it.\nagent: I understand why you're concerned! We'd like to take a closer look into the delay with you. Please contact us directly by phone or chat here: Let us know if you have any other questions or concerns!\n\n### Response:\nCustomer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why can\u2019t I change songs from my home screen or control center? ?\nagent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM\nuser: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you!\nagent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM\nuser: Yes! Also unable to use my car to change songs while through Bluetooth or the usb.\nagent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM\nuser: Everything worked! Thanks!\nagent: You're welcome! Give us a shout if you ever need us again. We'd be... \ud83d\udc9a /JM\n\n### Response:\nCustomer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord\nagent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.\nuser: It\u2019s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !\nagent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.\nuser: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn\u2019t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice\nagent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.\n\n### Response:\nFlight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: thanks again for your help with my check in last night! Y\u2019all awesome! Now can tell me how I\u2019m going to make a 37m ATL A-D connex...\nagent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2\nuser: Thanks! You guys rock! Oh and of course hotel shuttle service got the 1054 crew here late, typical of my week so far \ud83e\udd37\u200d\u2642\ufe0f\nagent: We are always happy to assist! *HMB I'm sorry about the crew's delay there, Gary \ud83d\ude1e *HMB\nuser: You can\u2019t help traffic !\nagent: No matter where it is, traffic is inevitable! \ud83d\ude29 *HMB\n\n### Response:\nCustomer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when I shopped online this morning the code you sent me didn\u2019t work. Spoke to shop assistant she advised to contact you.\nagent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz\nuser: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside.\nagent: Thanks Len could you also send me a screenshot of this please. - Gaz\nuser: Hi Gaz as requested\nagent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem\nuser: Hi Clem I made the purchase online this morning when the code wasn\u2019t working and on collecting from store was told to contact you.\nagent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan\n\n### Response:\nCustomer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?\nagent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS\nuser: Android 7.0, is that what you mean?\nagent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS\nuser: I have restarted and the problem is still there.\nagent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO\nuser: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?\nagent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI\n\n### Response:\nCustomer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old\nagent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC\nuser: No thank u it's gonna happen again this issue was going on for the last 3months\nagent: I do understand the inconvenience you\u2019ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH\nuser: So another outage for the 4th time smh\nagent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP\n\n### Response:\nCustomer complains about the Comast service. Agent asks to send DM the account info.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Disruption between Sheffield and Derby until approximately 07:30 #Derby\nuser: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay\nagent: Hi there, the service is currently running to schedule.\nuser: Never fails to amaze me how abysmal your system for reporting delays is. Here we are at 6.32 and it's announced as delayed. Useless.\nagent: Unfortunately a signalling issue is currently causing delays at chesterfield. Sorry for any inconvenience caused.\nuser: That doesn't change the fact that it was showing as on time until 1 minute before it was due. Why so late to let people know?\nagent: Unfortunately we were only made aware of the issue just after the train departed from Chesterfield, further information can (1) Be found here -\n\n### Response:\nCustomer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England\nagent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the \"Call Me\" button and enter your number at so we can further assist you.\nuser: Oh I\u2019ve been helped by Lyft :) it\u2019s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating.\nagent: We're glad to hear this has been addressed. Please let us know if you have any other questions.\nuser: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to?\nagent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you.\nuser: Done :)\nagent: Could you send us a DM with the email address you used?\n\n### Response:\nCustomer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd\nagent: I'm sorry to hear about the issue. To escalate further please complete the link\nuser: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ?\nagent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours.\nuser: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist.\nagent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2\nuser: Hey ! I got call from customer service and queries are answered now.\nagent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day!\n\n### Response:\nThe customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I paid for a season of rake, downloaded it to my iPad & now I can\u2019t watch it? Unless I connect to store? Is that right ?\nagent: We'd love to help. Which iOS version are you using? What steps are you taking to watch the episodes?\nuser: The latest version. I\u2019ve downloaded it to iTunes and am just going in there. Oh it\u2019s started working ! Disregard. Thanks anyway\nagent: Great! So glad to hear it's working. We're here for you if you have any other questions.\nuser: And now this. It\u2019s so hit and miss do I need to be connected to access what I purchased and downloaded ? Ok so once I can get in to the tv app it\u2019s fine. It I have to be connected to the store to get it. Can I change that?\nagent: It's possible to download purchased content for offline viewing. Other than this message, is your iPad online? Please DM us.\n\n### Response:\nCustomer is asking that he had paid for a season of rake downloaded it to his ipad and amp now they can't watch it. Agent suggest him that if possible to download purchased content for offline viewing and DM us.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game\nagent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing:\nuser: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access\nagent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2  their console into offline mode: then they should be able to launch this content. 2/2\nuser: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase\nagent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it:\n\n### Response:\nCustomer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router...\nagent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value. If the package or service you currently have does not fi...\nuser: I didn't get to see the rest of what you were saying\nagent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value... If the package or service you currently have does not fit your budget or needs, we encourage you to phone in to 1-800-892-4357, or visit a store location to best address that.\nuser: So you guys have more than one INTERNET ONLY package?\nagent: Pricing and packaging inquiries and changes, must be handled by a billing agent. I wish I were able to assist more with this, but it has to be handled appropriately, to ensure accurate information is provided and proper changes are made for you.\nuser: Thank you, I will keep you posted.\nagent: If you need any other help, we are always here for you.\n\n### Response:\nCustomer complies on high internet charges. Agent assisted the customer by making some changes in the plan.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone\nagent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like?\nuser: Iphone 7 or 7plus with 5gb data\nagent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone?\nuser: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do.\nagent: \ud83d\ude1e Have you already spoken to our upgrade team over the phone to see what we can offer? :\nuser: We spoke over live chat but wasnt much help.\nagent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience.\n\n### Response:\nCustomer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and  asked whether he spoke with upgrade team  regarding offer and finally inform to pay for the same.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi I have had a problem with FIFA points and I was told by to contact you\nagent: Here to help! Please provide us with more details of this issue in order to assist you better.\nuser: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed\nagent: Sorry to hear that. Restore Licenses to refresh your privileges and try again:\nuser: Thank you\nagent: Anytime!\nuser: It didn't work\ud83d\ude1e\nagent: If your game is a physical copy make sure it's from the same region as your PSN account.\nuser: How do I know that\nagent: That will depend on where you bought it.\nuser: It is aisian and so is my account. ( my account is Omani and oman is in Asia)\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\nuser: I followed you\ud83d\ude42\nagent: We have sent you a Direct Message via Twitter with further instructions.\n\n### Response:\nCustomer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it?\nagent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered.\nuser: Yes I ordered online and I don\u2019t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I\u2019m guessing Fridays deliveries must have been allocated so can be checked? I\u2019m guessing from the lack of response, no one knows\nagent: We've replied to your private message Simon.\nuser: Yes but only telling me that once you\u2019ve sent my phone you\u2019ll then tell me you\u2019ve sent it. That\u2019s not really what I was asking or particularly helpful.\nagent: That's all the information we have Simon.\nuser: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on.\nagent: \ud83e\udd14 \ud83d\ude2b \ud83d\ude16\n\n### Response:\nCustomer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i can not see the map of my route. I have geo localization activated.\nagent: Here to help, Ezequiel. What device, operating system and NRC app version are you using?\nuser: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music\nagent: Thanks for passing that over. Do you have Power-Saving mode turned on?\nuser: No i dont\nagent: Just to clarify, how do you hold your phone while running?\nuser: I put it on my bracelet. I don't blcok the phone and RNC open all the time\nagent: We aren't quite following. You attach it to your wrist with an armband?\nuser: Yes\nagent: Got it. Go ahead and log out of the NRC app> restart device> log back in. Go for another run and test it out.\n\n### Response:\nThe customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this\nagent: Sorry to hear the transaction hasn\u2019t gone as planned. Has the return been escalated to us to make a decision?\nuser: I\u2019m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information\nagent: I\u2019m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2  It sounds like we haven\u2019t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2\n\n### Response:\nCustomer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York.\nagent: You can always check for any outages in your area at this link.\nuser: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working.\nagent: Do you know where your battery backup is located?\nuser: Yes, i know.\nagent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min.\nuser: I did it. Still noting changed. Red circle on router\nagent: We will need to dig deeper. Please follow and DM us.\n\n### Response:\nThe customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Thankful for free trials because live TV is garbage. Always skips and is always buffering.\nagent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try:\nuser: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times.\nagent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest:\nuser: On the computer, not casting, it works fine I believe. I dont watch it only from my phone.\nagent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over?\nuser: Yeah, everything I have is updated to the current firmware.\nagent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out:\n\n### Response:\nCustomer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what  device are you streaming from and  are he getting same issue while  streaming from iPhone.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund\nagent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you.\nuser: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking & Savings\nagent: Thanks for the info, our Social Care Team will follow up with you.\nuser: Another promise!\nagent: Hi Muyiwa. Thank you for speaking with us last night. We will research your account and follow up with you again today. Thanks!\nuser: Thanks for the call, pls let me know if you need any information from me to help fast track ur research\nagent: Thank you.\nuser: Gud 2 know dat social media could help & succeed where over 4mnths of patience + several hrs of weekly calls & branch visitation fails... Big thks 2 d social media team 4 ur prompt intervention & resolution.\nagent: Thank you for your feedback. We are glad we were able to help. Have a great day!\n\n### Response:\nCustomer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there a good reason why I\u2019ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I\u2019m beginning to think that #LTE is just an acronym thrown around for no reason.\nagent: Have you tried powering your phone down for about three minutes to reset the phone?\nuser: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us.\nagent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area.\nuser: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they\u2019re roaming areas?\nagent: You should get service on voice and texts and you do get 500MB of data roaming in those areas.\nuser: So you\u2019re saying that extended and roaming are the same thing.\nagent: They are different as you can be in an extended area and not roaming sometimes.\n\n### Response:\nCustomer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many...\nagent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be sure not to post any account number in your DM.\nuser: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do?\nagent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed.\n\n### Response:\nThe Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it\u2019s Prime content or otherwise)?\nagent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here:\nuser: I have a Fire TV Stick + Echo Dot; but I\u2019m really wondering if the Echo Plus - which I understand has a good speaker - can be used as a TV output speaker while streaming content. Or does it only work while playing Alexa-controlled music? The link you provided doesn\u2019t provide me the answer to my question - thanks in advance for looking into this for me if you can. If not, no worries.\nagent: Hey, if you have a moment please get in touch here: to get in touch with our Echo team.\nuser: That looks like your generic customer service page - is that also your Echo team\u2019s contact site? Do they have a Twitter presence?\nagent: Yes, it is our customer service page. However, when you get in touch you will be directed to the Echo team for assistance.\nuser: Thank you for clarifying. I\u2019ll do that tomorrow over the phone. Have a good night!\nagent: Hey! Glad we could be of service :)\n\n### Response:\nCustomer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why do y\u2019all disconnect while in cut when you\u2019re in the wrong? I\u2019m so upset with your CS and would like to speak to a Supervisor\nagent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can.\nuser: Money was taken from my debit card for services I\u2019ve never even used or received and now my money was put on another card? Yea ok How\u2019d y\u2019all take my money from one card but say you refunded it to a whole other card? & don\u2019t feel I should be compensated your mishap\ud83d\ude14\ud83d\ude41\nagent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you?\nuser: That I would have to locate where they \u201csupposedly \u201c refunded it to. Why charge my card but not refund my card? Then just cut me off in chat\nagent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone:\nuser: I\u2019ve tried that twice already! What\u2019s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too\nagent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone.\n\n### Response:\nCustomer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: been trying to access my account online for over a month but unable..promised call back - non received\nagent: Hi Andy, let's see what I can do to help! What type of account are you trying to access?\nuser: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt\nagent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out?\nuser: credit car ive sent details\nagent: Perfect, we've got the email over at this end. Leave it with me!\nuser: hi, ive still not been contacted - can someone please sort this for me\nagent: Thanks for your patience Andy, I'll chase this with the team for you now.\nuser: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me\nagent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on.\nuser: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks\nagent: Thanks for getting back to us Andy, leave it with me!\n\n### Response:\nCustomer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When will the Reduced Mileage Codes become available for December and January? December is less than a week away!\nagent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that.\nuser: They tell me that even though the seats are available, they don't have the codes to use. HELP!! !\nagent: We're unable to make the code available. It's done automatically. You'll have to continue to check online or with Reservations.\nuser: So you agree that at this time Reduced Mileage Fares cannot be booked for December and January?\nagent: Please check with our Reservations team and they'll provide clarification.\nuser: After 4 different agents, I FINALLY got someone who could book it--after I pointed out that it was on that it can be booked now. It seems the agents need some training on booking Reduced Mileage awards!\nagent: We're glad they were able to take care of that with you! Thanks for working with them.\n\n### Response:\nThe customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why isn\u2019t the weather\u2019s widget not working no more? (Even since iOS 11.1)\nagent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted?\nuser: Only the weather app is showing the right weather, it\u2019s the widget that\u2019s not showing working. I restarted. Never mind, I disabled the widget for a while and it\u2019s working now, thanks\nagent: Just to confirm, are you using a third party app called 'The Weather Channel'?\nuser: No, just the Apple weather app and the Apple weather widget\nagent: Just to confirm, did you take these screenshots within the similar time frame?\nuser: Yes\nagent: You mentioned you disabled the widget and got it working again. Is it still working OK? If the issue is continuing, DM us.\nuser: Yes it\u2019s continuing..\nagent: Join us in DM by clicking on the link below. We'll continue with support in there.\n\n### Response:\nCustomer is complaining  about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time\ud83d\ude29\ud83d\ude29\ud83d\ude29\nagent: We'd be happy to look into what's going on. Does this happen with every album?\nuser: Yes! It changes to a random artwork but in itunes looks ok, it changes only in the iphone when I sync them\nagent: Are you an Apple Music subscriber?\nuser: No, it happens with the music i have in my pc\u2019s library\nagent: Is the artwork on your PC custom, or is it the artwork that should appear? Same with the artwork as it appears on your iPhone.\nuser: Is the artwork that should appear, the one that comes with the mp3 file\nagent: Thanks for clarifying. Let's work through the steps here: DM us if the issue continues.\nuser: I\u2019ve found a solution! Thanks\u263a\ufe0f\nagent: We're glad to hear you got it sorted. DM us if the issue comes back, we'll be here for you.\n\n### Response:\nCustomer has problem with his iphone i tunes library created. Agent informs customer to DM if issue comes back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: this is your only Club Europe offering. Could have saved \u00a3300 in eco and bought an m&s sandwich. Appalling.\nagent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on your flight and that the diet coke ran out during the flight. 1/2 I'll certainly ensure your comments and feedback are passed to our Catering and Customer Experience teams.  2/2\nuser: I would like more than my comments to be passed on. It's disgusting to pay for club and be served a wrapped sandwich on a plate. Please could an executive club manager please call me.\nagent: The Executive Club don't handle customer complaints, Daniel. As a part of Customer Relations we respond to all complaints. 1/2 The afternoon tea you were given is one of two choices on our UK and European flights. were you offered a ploughmans salad? The food we 2/3 serve reflects the time of day and length of the flight. I hope my explanation, together with our taking your feedback on board has helped.\nuser: No offer of ploughmans. Just handed this rubbish. Do the prices vary for the time of day to reflect a \u00a31 sandwich served? As the British flag carrier you should be ashamed to call this afternoon tea. would do better.\nagent: The meal served is appropriate for the time of day, Daniel and is complimentary. Please DM the flight number and date so I can pass on 1/2 the lack of choice you describe.\n\n### Response:\nCustomer is complaining about catering service in British airway. Agents updated the customer that he will share the feedback with related team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: There is a bug when i am setting up my artist page through spotify\nagent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS\nuser: Not able to upload songs to spotfy via artist webpage When i go on to create an artist account, it makes me pick from a list of artists already on spotfiy and then verify that i am them but im not them i am trying to put my music onto spotify for other people to find\nagent: Got it. Our friends in Artist Support are the right folks to help with this. You can get in touch with them here: /MT\nuser: This is what i am getting when trying to talk to them Also the same thing that i get when i try to upload music\nagent: Hmm. Could you DM us your contact email address? We\u2019ll chase this up! /LS\n\n### Response:\nCustomer is complaining about the bug in the Spotify webpage. Agent states their Artist support team would assist and requests to get in touch with them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Idk if it\u2019s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. \ud83d\ude21\ud83d\ude21\ud83d\ude21\nagent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud?\nuser: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago...\nagent: Understood. Let us know if you're able to import your photos using our article and steps here:\nuser: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can\u2019t find photos again...\nagent: Okay. Have you tried repeating the steps again from the article to see if it works?\nuser: Yes. And then some. Nothing is working\nagent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.\n\n### Response:\nCustomer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test.\nuser: Am i going to be restarting every time with no solution?\nagent: We cant reach you on 0712***5.\nuser: How cant you reach me when i can reach you\nagent: The issue is resolved, kindly restart your handset and test.\nuser: Why you taking me for a ride seriously? you tell me to keep restarting and subscribing again but i get this \"Unable to connect to the Internet, please try again later.\nagent: Hi,we are looking into the issue, we shall advise.\nuser: The issue is recurrent am not into your \"games\" anymore i better switch.\nagent: Kindly check DM.\n\n### Response:\nThe customer says that he is unable to connect to the internet, he is going to be restarting every time with no solution, he says that he is getting \"Unable to connect to the Internet, Please try again later\" when he restarts and tries to subscribe again. The agent says that the line profile on their end is ok and suggests to restart handset then to try different sites to browse to test and asks to check DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving\nagent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance.\nuser: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever.\nagent: Let me loop in an expert to review & respond shortly, please excuse the delay if any. Thanks!\nuser: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this.\nagent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.  Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well.\nuser: Ubee pen and monitor. Windows 10. Thanks\nagent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue.\n\n### Response:\nCustomer is complaining about the software which is automatically updates and then all the settings, changes they made  are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0.\nagent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW\nuser: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. \ud83d\ude2d\nagent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW\nuser: That'd be awesome!\nagent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW\nuser: They didn't show.\nagent: I would like to look further into this. Would you mind sending a DM with your account information? -JW\nuser: The account's under my roomie's name & info, & wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r\nagent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW\n\n### Response:\nThe customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: still 2g network at the location from where I m tweeting\nagent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya\nuser: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times but no resolved till date See the E arrow at data not H+ or 4G\nagent: Thank you for sharing your contact details. Request you to share alternate number so we will get in touch with you. Regards,Pradnya\nuser: Only one number\nagent: We have noted your contact details. We will revert with an update shortly. Regards,Pradnya\nuser: Thanks for your precious suggestion to try with Airtel and Vodafone in mobile network selection but as usual stucked with 2g only\nagent: As per recent telecon your concern has been initiated by us under ref. no. C1-102849262300 & you shall hear on the same at the earliest.\n\n### Response:\nCustomer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: [My Best Fans] via\nagent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi\nuser: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY\nagent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3 *LauriL\nuser: AT&T is too embarrassed to show up lmao\nagent: LOL! We are thrilled to have you on #TeamMagenta! \ud83d\udc4d\ud83d\ude04\ud83d\udc97 *PatrickUllmann\nuser: I need some #TeamMagenta merch\nagent: Check out: \ud83d\udcaa\ud83d\ude0e\ud83c\udf1f *PatrickUllmann\n\n### Response:\nCustomer is telling  how T-mobile has the best service than AT&amp. Agent is happy to hear the response from the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any chance of getting the complaints procedure today?? ?\nagent: Your complaint has been escalated. Please refer to our User Agreement for further info.\nuser: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?\nagent: We can pass along your feedback, but this \"escalation\" does not result in a contact back. Sorry for the confusion.\nuser: Seriously? Why is your customer service so bad? So how do I complain higher?\nagent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor.\n\n### Response:\nCustomer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation  options on Twitter, they are welcome to contact customer support ask for a supervisor.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them?\nagent: Do you have the confirmation number and I will be glad to take a look? *HRO\nuser: Sent a DM\nagent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO\nuser: Thank you! What are the options for older travelers? Anything I can do?\nagent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO\nuser: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK?\nagent: We can add a wheelchair or Meet and Assist to the record. *ALS\nuser: I think a \"shuttle cart\" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too.\nagent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS\n\n### Response:\nCustomer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under \"songs.\" When I click a song in one of my playlists, it plays the right one.\nagent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP\nuser: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem.\nagent: Got it. Does the same thing happen when you use an incognito window? /AP\nuser: I don\u2019t know what incognito window is. Anyway, I already shut off my computer for the night. I\u2019ll tell you tomorrow if it still does this... ...in incognito window.\nagent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP\nuser: I\u2019ll let you know tomorrow if anything changed.\nagent: Sounds like a plan! We'll wait for your update. Good night \ud83d\ude42 /AP\nuser: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer & turning it back on fixed it.\nagent: Great! Glad to hear it's working. Just let us know if we can help with anything else. \ud83d\ude42 /AU\n\n### Response:\nCustomer complaining that he  is unable to play the music  in spotfy music app. Agent ask the customer to open that app in  incognito mode and it  BTW  it resolved itself.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition).\nagent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you asap. Please be on the lookout for their contact. Thank you.\nuser: I've spent multiple hours speaking w/ CS team. Case manager disputes that listing is misleading & says it is good condition (whereas other 2 reps were also appalled at pics I sent). Clearly case manager doesn't care abt customers, focused on not giving refund. Honestly, I am still shocked that this is even something I need to further pursue. I could hear the case manager struggling to say it is not a misleading post and disgusting apt, but he didn't want to issue refund and said it. Pics again as a reminder of the quality of place. AirBnB Policy: \"If you are a Host, you are responsible for ensuring that the Accommodations you list on Airbnb meet minimum quality standards regarding access, adequacy of Listing description, safety, cleanliness\" I guess exposed electrical outlets are not a safety issue?!?! I suppose dumpsters at building entrance, holes in floor, rusted faucets and dirty bathroom vents fall within \"minimum quality standards\" for cleanliness? Does picture on listing with amazing view vs. the actual view from living room of dumpster (see pics) fall within the \"adequacy of Listing description\"?! Am I missing something? Host didn't follow multiple minimum quality items but u don't care since you got your money.\nagent: Hi Mostafa, a member of our team is currently reviewing the situation and will be following up shortly. We appreciate your patience during this process. Please feel free to DM us with any specific questions you might have in the meantime.\nuser: yeah, you said that yesterday & same case manager reached out with same (ridiculous) conclusions. I disputed transaction with credit card company and they will follow up with you. I can appreciate bad experiences happen, but your response has been really shocking!\nagent: We understand your frustration. Our dedicated team is currently reviewing the case once again and they will follow up with you as soon as they can. Thank you for your patience.\nuser: AirBnB still not willing to refund. Any self-respecting company would have issued a refund and apologized profusely given the dirty place, let alone the safety issue with exposed electrical outlets. Pictures again to remind you of what AirBnB thinks is \"acceptable\"\nagent: We have issued our final decision on this matter. Please refer to the email thread that we have been corresponding with you. Rest assured your feedback has been recorded, Mostafa.\n\n### Response:\nCustomer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket?\nagent: We\u2019re sorry to hear this Jeremy, have you booked through ourselves or a travel agency?\nuser: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ?\nagent: This doesn\u2019t sound right Jeremy, can you please DM us your booking reference, email address and phone number?\nuser: __email__\nagent: Hi Jeremy. We\u2019ll need you\u2019re booking reference, email address and contact number to look at this for you. Please DM us the information.\n\n### Response:\nCustomer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip\nagent: Sorry Delia, what store did you return this to? Steven\nuser: Taplow\nagent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2\nuser: I hope you\u2019re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong.\nagent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya\nuser: Oh good, perhaps someone could tell the young lady? Sorry I don\u2019t know her name\nagent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee\n\n### Response:\nCustomer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: logic: new legislation means can use allowance abroad, something my contract charges me \u00a35 a month for as part of contract 1/2\nagent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.\nuser: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.\nagent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.\nuser: But it was advertised and sold as an extra \u00a35 a month so \u00a340 not \u00a335. So just wondering why I'm still paying it if this service is now free\nagent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this?\nuser: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours \ud83d\ude2b\nagent: \ud83d\ude14 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?\n\n### Response:\nCustomer is complaining about paying fee for free service. Agent is requesting for more details about the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do I remove expired subs from MyNorton? Don't want to see renew reminder on login for something I'm never going to renew.\nagent: Sorry, Tim. Are you referring to the pre-billing notification email? Or you're looking to remove Norton product from your PC? -Prasanna\nuser: Neither! I'm talking about the renewal reminder for an expired subscription that shows in My Norton account every time I login.\nagent: Sorry about this Tim, are you getting this even after closing it(by clicking on the X mark)? -raj\nuser: Yes, but only till I log out - but not relevant.\nagent: Sorry Tim, we do not have option to remove expired products from the account. I would suggest that you go ahead and post your (cont) feedback/suggestions in our Norton Forums here: -raj\nuser: If I can't remove expired subscriptions can the red renewal reminder for a sub that I am never going to renew be permanently suppressed?\nagent: Yes, could you close the reminder and login from an other web browser to see if you still see it? -raj\nuser: Not sure why you expect that to work and it doesn't.\nagent: Sorry, Tim. Could you please sign out/sign in again after few hours and let us know if this still happens? -Harini Hi Tim! Did you try to sign back in? Let us know if you need any help! -Harini\n\n### Response:\nCustomer is asking how to remove expired subs from mynorton? Agent is updating him to sign out/sign in again after few hours to check if this stil happens.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Yo my residential internet service has been down all day... wassup?? !\nagent: Let's take a look. Any red lights on your router?\nuser: Yes\nagent: Do you know where the Battery Backup unit is located?\nuser: No. I've unplugged and reset the router multiple times\nagent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units.\nuser: What do you want me to do with that?\nagent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.\nuser: Fixed! Thanks!\nagent: Awesome, Enjoy your night.\n\n### Response:\nThe customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 17.15 was told to come off then train went from Manchester\nagent: Hi Masood, anything we can help with?\nuser: Why were we told to come off the 17.15 then it departed? Which train should I get home?\nagent: The train would have been held after it departed due to a major incident Masood.  You can travel with from Manchester to Leeds then to King's Cross with\nuser: Going stoke on Trent Which train should I get to Stoke from Manchester\nagent: There's an 18:15 or 18:35\n\n### Response:\nCustomer is complaining about VirginTrains timings. Agent updated the timings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. and then when I do, it keeps taking me to the main account dashboard, which is useless.\nagent: We'll be glad to help! How many channels are you getting that error on?\nuser: Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). For example 509 doesn\u2019t work (CBS) but 550 does (USAHD).\nagent: Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds.\nuser: It almost feels like an account provisioning issue, but I don\u2019t recall making any changes to the channel lineup recently.\nagent: That error message is associated to a signal issue.\n\n### Response:\nCustomer is stating the error in the chanel. Agent updated that it is due to associated signal issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!\nagent: We do our best to always get you to your destination on time and apologize for the extended travel time.\nuser: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up\nagent: If your tickets were in the same reservation, our team would rebook you at no added cost.\nuser: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.\nagent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.\nuser: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?\nagent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.\n\n### Response:\nCustomer complaining about 5 hours trip turned into 15 hours and also having  to spend extra $400. Agent  telling that we had to take a closer look for u give us a follow and dm with your record locator.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I heard a wonderful and heart-warming story from my passenger yesterday about the airline helping her after breaking her foot. It doesn't surprise me. Southwest is a great company.\nagent: We love taking care of our Passengers, Thomas. Thanks for sharing the love.\nuser: Sure thing. I'm a busy man, but I try to promote Southwest whenever I can. When my passengers moan about other airlines, I always enquire why they didn't book with SWA. The main reason seems to be that you don't appear on Google's flight search. May I suggest you make this your new slogan: \"Our flights won't appear on search engines.\"\nagent: Ha, you're right! We don't offer flights on 3rd party sites. We really appreciate you being an advocate for us. Please DM your Rapid Rewards # for some extra love.\nuser: I don't have a rapid rewards number, unfortunately.\nagent: No worries! You can enroll here:\n\n### Response:\nCustomer is very delightful with the service when they heard heart warming story from the passengers how the airline helped after breaking her foot. Agent was really appreciated with the feedback and asks the customer to DM rapid rewards, if not then provides an URL where they can enroll the rapid rewards.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: lol please fix, the app is drunk \ud83d\ude02\nagent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB\nuser: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535\nagent: Thanks for the info. Can you send us the Song Link? Just tap the three dots > Share > Copy Link /PB\nuser: it's comes up as I will survive but look at the album title and cover.\nagent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB\nuser: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it?\nagent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB\n\n### Response:\nCustomer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: arrived at FLL only to find hotel I booked through you is closed and I wasn\u2019t notified. Not how I expected to start my vac! !\nagent: Oh no, Zach! Did you book it online or through a Vacation Package?\nuser: I booked it online after I booked my flight\nagent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP.\nuser: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn\u2019t booked through\nagent: Zach, our apologies. Is there a phone number on the confirmation info you received?\nuser: Yes 1-844-782-9792. I called them but was told I\u2019d have to rebook myself online and they could only apply for a refund\nagent: Zach, what company were you talking to when you called?\nuser: Southwest hotels\nagent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies.\nuser: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this\nagent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund.\n\n### Response:\nCustomer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company.\nagent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from?\nuser: What Amazon marketplace? I dont know what that refers to. What are you referring to?\nagent: So sorry for the confusion. Are you ordering off of\nuser: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly.\nagent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here:\n\n### Response:\nCustomer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Upgraded to economy plus. Won't assign seat forSecond flight. Shrug & say it may be a middle seat. What did I pay for? #Deltastinks\nagent: Hello, Sonia. Follow/DM your confirm # for assistance. *ARD\nuser: Don't know what confirm # means\nagent: Your confirmation number. *ARD\nuser: My confirmation # H8g4fb. Don't have even a boarding pass for next flight, or a seat even though I paid for upgrade. Not flying Delta again.\nagent: Yes, unfortunately, we only have the middle seat via ATL-RIC for Comfort +. *ARD Did you want me to assign your seat? From there you should be able to retrieve your boarding pass. *ARD\nuser: Just landed. Yes .Aisle seat economy plus. Should have been able to do that before I left.\nagent: No aisle seats, only a middle seat is available. *ARD\n\n### Response:\nCustomer enquirers about seating in flight. Agent informs customer that only middle seat is avialble.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins\nagent: So sorry to hear of your family's troubles. Were they able to get re-booked?  So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked?\nuser: Yes she did. Had to wait an extra 3 hours though.\nagent: We know how frustrating delays can be. Thanks for hanging in there with us.\nuser: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time\nagent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on?\nuser: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers\nagent: Glad we could help. We hope to welcome you all onboard again soon.\n\n### Response:\nCustomer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Trying to get through to on the phone is like some cruel puzzle! \ud83d\ude02 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs.\nagent: Hi Tina, were you able to get the answer you were looking for? - Beth\nuser: Eventually. Could have walked there in that time though \ud83d\ude48 I'd suggest trying the phoneline yourself & you'll understand the pain.\nagent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2\nuser: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks.\nagent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke\n\n### Response:\nCustomer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA\nagent: We'd hate to lose you. Can you tell us what you are running into & we'll ask our tech team to review that ASAP.\nuser: \"I'm committed\" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude \"PAY NOW\" message which I can't get rid of because your site can't cross reference \"committed\" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being.\nagent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks\nuser: OK thank you. I'll come back to that if necessary.\nagent: Please keep us posted. We don't want that to cause any more concern.\nuser: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy.\nagent: The seller does have the option to block PO boxes in their shipping options:\nuser: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone:\nagent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now.\nuser: He keeps asking me to add a new address which I can't I sent you a dm\nagent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this.\n\n### Response:\nThe customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: had problem after problem trying to set up my Clubcard app still not getting anywhere! \ud83d\ude21as a member of staff is like to say I use it!\nagent: Not good, so sorry Sarah. What seems to be the issue? Do you get an error message? Thanks - Leighton\nuser: It won't let me sign in or register as it says I'm already registered but I haven't done it on this before?\nagent: Have you tried signing in? If you are unsure on your password, this can be sent to you via \"request my password\" TY - Leighton\nuser: Iv done all that and says my details are with another account but I don't see how tried ringing customer service 3 x & been hung up on 3x And still hung up on again after listening to muffled talking for 3minutes then I get hung up on I would like to use the app & my \u00a35voucher Hello customer service is not getting anywhere here being ignored on phone and online!\nagent: Hi Sarah, Can you DM your name, address & email address please? We can have a look into this for you. Ty - Tricia\n\n### Response:\nThe customer is complaining that the app not letting them to sign in or register and says they have already registered but they haven't done it before. The agent asked them that whether they forget the password if so they will send it via \"request my password\" and asked them dm their name, address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating\nagent: Hi, please send us a DM so that we can further assist you. -RA\nuser: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it\nagent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA\nuser: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.\nagent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD\nuser: Airport and Nelson\nagent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD\nuser: 80503\nagent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD\n\n### Response:\nCustomer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I\u2019m flying return to Australia on Tuesday with your airline and a status member. I\u2019ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fianc\u00e9 or you\u2019ll lose basically two gold yearly members / platinum simple\nagent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3\nuser: And so given your response it\u2019s clear you don\u2019t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays\nagent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC\n\n### Response:\nThe customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed\nagent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham.\nuser: Is the 09:57 running on time?? Or will it be stuck behind the 09:31?\nagent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove.\nuser: Can you provide me an update on these times? Because we still haven\u2019t reached Wolverhampton and there\u2019s a broken down freight train on the track ... so is this subject to more delays?\nagent: The service in that screenshot has been terminated at Bromsgrove and is no longer running.\nuser: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it\u2019s supposed to arrive at 10:59 ...\nagent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32.\n\n### Response:\nCustomer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - Thank you... Flight canceled due to crew being illegal and I have surgery\nagent: Send us your record locator in DMs, please. We'd like to work on getting you rebooked.\nuser: I got rebooked - payed for internet, paid for an upgraded seat and paid extra for this more direct route to Seoul... All for nothing... AFGVQE In SFO had an epic breakdown to get a seat out, as this lovely company had me rebooked only after all my scheduled surgeries...\nagent: We see you've been rebooked onto the very next available option. Our sincerest apologies for this experience.\nuser: I am showing up in Seoul on the day of my surgery... compensation? 146 for the seat, 20 for internet and close to 200 for the more direct.. Our apologies? You canceled the flight!! ! I paid for services I did not receive and convenience I am not getting... Are you serious?? ?\nagent: Once you arrive you can DM us here and we'd be happy to review the entire situation.\n\n### Response:\nCustomer is complaining about the service, that after the cancellation of the flight due to crew being illegal, they have rebooked, paid extra and paid interest still got no service. Agent updates to DM them once they arrive and they will be happy to review the entire situation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, I\u2019ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released?\nagent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more.\nuser: Is there anyway this can be shortened by the buyer confirming they received the item?\nagent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days.\nuser: If you understand it then why do I need to wait? The buyer got their item...\nagent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2\nuser: Is it a maximum of 21 days or could it be sooner?\nagent: It\u2019ll be exactly 21 days, and the funds will be released automatically in your PayPal account.\n\n### Response:\nThe customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Seriously first world problem, but can you try and encourage stores not to refrigerate red wine provided with the finest meal deal? Verging on resorting to this... probably not wise \ud83c\udf77 This may be better, but still not ideal Will settle for the \u201cbath in sink full of hot water\u201d option but if it wasn\u2019t refrigerated then it could all be avoided \ud83d\ude2c (seriously though can you do something \ud83d\ude22)\nagent: Hi Joseph, I can understand your frustration and you're not alone. We need to display all of the Meal Deal options together. 1/2 Since the other items need to be chilled then so does the wine (for display purposes). I hope it came up to room temp quickly. TY - Daf 2/2\nuser: I understand \ud83d\udc4d\ud83c\udffc have a separate area for wine \u2014 another option would be to include the meal deal wine with the normal wine?\nagent: Could you please DM us your full name and e-mail? TY - Eve 2/2 Hi Joseph, I'm sorry to hear that the wine is refrigerated. I can assure I will log your feedback on our system for review. 1/2\n\n### Response:\nCustomer is complaining about wine is not refrigerate. Agent informed the customer that they will need to display all of the Meal Deal Options together and informed the customer to DM with Full name and E-mail.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Signed in as subscription owner and can't see my subscription or raise support ticket - is there someone I can contact?\nagent: We recommend filing a free subscription management support case here: you have already tried this, do you get any error message? 2\nuser: I have (signed in as different user user): You don't have support permission to create a support request.\nagent: Could you send us a screenshot of the error message?\nuser: Sign in as global admin > subscriptions (1 & 2) Sign in as subscription owner > subscriptions (3)\nagent: It doesn't look like you are on the right page for creating a free subscription management support case. Can you 1  please click here: Then click on +New support request and choose Subscription management as the Issue Type. Just checking in to see if you managed to create a free subscription management support case?\nuser: Yes I did - thank you! All sorted now! Thanks again.\nagent: Great! Thanks for letting us know :)\n\n### Response:\nThe customer says that he Signed in as a subscription owner and can't see his subscription and he asks to raise the ticket to get the issue resolved. The agent recommends filling a free subscription management support case in the link provided and asks whether he gets any error messages and then asks to send the screenshot of the error message and follow the provided link for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: are liars and thieves\nagent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK\nuser: I\u2019ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry\nagent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice\nuser: Like I said I\u2019ve already tried to resolve this issue and after 4 months #tmobile screwed me\nagent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice\nuser: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt\nagent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice\n\n### Response:\nCustomer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult \ud83d\ude11\nagent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app?\nuser: Thru the set top box So we missed this week's #TGIT shows \ud83d\ude21\nagent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot.\nuser: That would be fine, what do you need from me?\nagent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting?\nuser: It's rebooting now! I'll let you know if we are able to schedule recordings\nagent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal.\nuser: It worked! You're the best! \u263a\nagent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time.\n\n### Response:\nCustomer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: very disappointed price was not the same when boarded Uber Price shown in my Uber App was totally different than collected It is better to use local transport Pathetic #UberIndia\nagent: Please connect with us at and we'll be happy to review the fare.\nuser: No update i have submitted my request on the portal\nagent: We apologize for the trouble! Please DM us your email address and we'll follow up.\nuser: __email__\nagent: Thanks, Gulab. It looks like our team was in touch one day ago and requested more info. Please keep an eye on your inbox for our response.\nuser: No update yet #UberIndia\nagent: Hey Gulab, our team has been in touch and is awaiting your reply. Please check your rider app under the 'Help' section or email to respond.\n\n### Response:\nCustomer was very disappointed about variation in the price. Agent says to check with the rider app under the help section or email to respond.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need help with my game not loading\nagent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.\nuser: It\u2019s a Backwards compatible game. It will freeze on the Xbox 360 Screen\nagent: Were you able to try the step that we suggested at all?\nuser: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn\u2019t work\nagent: Let's go ahead and uninstall the game then reinstall it and check again.\n\n### Response:\nCustomer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks\nagent: I'm very sorry about the delay. Is there something I can help you with now? *TMT\nuser: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is!\nagent: So you are being helped at the airport? *TMT\nuser: Helped isn't the word I would use\nagent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT\nuser: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline?\nagent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2\n\n### Response:\nCustomer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I wanna know why Este Corazon is the only RBD song I can find on\nagent: Hey Ingrid! Can you tell us what country your account is set to? We'll check things out /CH\nuser: United States!\nagent: Fingers crossed we'll be able to have all of their songs soon, but there's info about Spotify content here: /CH\nuser: Sweeeet!\nagent: Cool beans! You know where to find us if there's anything else you need help with. \ud83d\ude09 /CH\nuser: Thank you! \ud83d\ude0c\nagent: You're always welcome! \ud83d\ude09 /CH\n\n### Response:\nThe customer is complaining that he can only find rbd song. The agent responded that they will be having all of the songs soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it\u2019s got mushy apples&awful crunchyDemerara sugar on it?\ud83e\udd22\nagent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid\nuser: Barcode\nagent: Can you tell me which store did you buy it in? Faiza.\nuser: Sainsbury\u2019s local - Jamaica road , Bermondsey\nagent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda\nuser: Is this the only way you can help answer my question? You need my name and nectar card details?\nagent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi\n\n### Response:\nCustomer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi the typography section of Microsoft site shows errors. It's been like this for sometimes now.\nagent: Thanks for reaching out, Shahab. The link you provided isn\u2019t working, can you provide us a screenshot. We\u2019ll wait for your reply.\nuser: Thanks for the reply. That is what the bug is. It is a list of type vendor IDs and all of a sudden it says it's been removed. Please go here and try to open 'Resources/Registered Vendor List' from the menu.\nagent: Thank you for these details, Shabab. Just to clarify, what are you trying to do?\nuser: To see the page! I have external link to this on my website and it says to visitors that it's been removed. Would it be fixed?\nagent: Let's investigate more. What troubleshooting steps have you done on this particular issue?\n\n### Response:\nCustomer is having an issue with typography of microsoft site showing an errors. Agent updated to provide the screenshot and  asked the customer what troubleshooting steps have done on particular issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: bought a Dyson fluffy cordless 2 wks ago & battery lasts 10mins not the 20mins stated. Will I be able to get a replacement?\nagent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please?\nuser: Bought in store so don\u2019t have an order number but don\u2019t think I will be able to get to a store for a couple of weeks\nagent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson\nuser: Think I will try to take it to the store, it\u2019s been charged and used twice just want a replacement that works. Thanks\nagent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them.\n\n### Response:\nCustomer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So when's gonna let us sort albums by length and release date, I wanna access EPs/new releases quickly\nagent: Hey! There's info on sorting and filtering here:\nuser: While I appreciate you getting back to me so quickly, your suggestions weren't really that helpful. I already use Release Radar and [1/2] While I love release radar, I just want to be able to sort through the albums I've -already saved- by album length and release date. [2/2] Maybe a nice option for premium users would be to manually organize your albums into a sort of meta playlist, I think this would be [3/2] Really useful if I want to search through my albums by genre as well\nagent: We're afraid this isn't currently possible. To help make it happen, add your vote for a similar idea at /AR\nuser: Thank you, I'll do just that.\nagent: You're welcome! If you ever need us with anything else, just give us a... \ud83d\ude42 /AR\n\n### Response:\nCustomer having an issue with sorting and filtering the albums. Agent sent the URL which is having the information of sorting and filtering.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please solve my Problem. I think why To Purchase From Amazon ? Purchase Product Or Headache From Amazon?\nagent: Sorry to know that. Could you please let us know what went more wrong? We'll definitely look into it.\nuser: 4October I purchase motog5s plus That manufacturing Folt. Dust in Camera. So Return pickup. But Amazon Man Come 3rd Time Without Receapt. Costmurcar person no Proper Reply My Order # 405-6829914-837231 4.40PM.. Your return pickup for 405-6829914-8372315 has been scheduled for 14-Oct between 10:00AM-1:00PM. 6.03pm Your return pickup for Moto G5s Plus (Blush G. could not be done due to courier network issue. Re-attempt by end of next working day. Which is right MSG ? What I Can Do?\nagent: we consider it personal information. Our Twitter page is public. [3/3]  Apologies for the trouble. I understand that this is frustrating. Request you to share the order details [1/3]  here: and we'll get this sorted. Also, Please don't provide your order details, [2/3]\n\n### Response:\nCustomer is complaining to amazon about the motog5s plus phone where the dust in camera. Agent request to share the order details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017\nagent: Let\u2019s investigate this together. Check Settings > General > About and DM us your exact version to begin.\nuser: I thought you\u2019d understand \u201clatest\u201d\nagent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings > General > Software Update?\nuser: Just upgraded... The issue still persists. #bug #iOS11 #2017\nagent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started.\n\n### Response:\nHere customer is complaining about the apple phone get freezes if he uses the  the cable without adaptor. Here note down the issue and ask the customer to follow the steps  and takes the details and tells the customer to message him to get better assistance over it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: this is a bit misleading. The price says chicken \u00a34 but a different more expensive chicken on the shelf. Cowbridge road east,Cardiff\nagent: Hi Dante, this label is for a different product: 1/2 Was this product underneath? TY - Olivia 2/2\nuser: No, the other product wasn't underneath. I know it's a different product, that's why it misleading\nagent: Hi Dante, I am sorry this has happened. I have spoken with both stores on Cowbridge Road East, Cardiff. 1/2 Can you confirm if it was the Metro or the Express store you were in? Thanks - Amanda 2/2\nuser: Metro\nagent: Hi Dante, I've spoken to the Metro and they have sorted this out. Thanks again for getting in touch. 1/2 If there is anything else I can help you with please get back in touch. Thanks - Lee 2/2\n\n### Response:\nCustomer is complaining about price says chicken 4 but a different more expensive  chicken on the self. Agent says have spoken to the metro and have sorted this out.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I desperately need to get to Hawaii tonight! I leave tomorrow via U.S. Naval carrier and you keep changing my flights. Please help \ud83d\udcaf\nagent: Oh boy! Can you pleae DM your confirmation number? I'd be happy to take a look into this for you. *TBW\nuser: HRUWNY If possible I'd prefer getting there before 10:51pm \ud83e\udd14\nagent: Thank you. To better protect your privacy, please DM to start a private conversation via the link on the previous tweet. *TBW\nuser: I also MUST have my luggage with me as I will be leaving in the am via Naval carrier (#Nimitz)\nagent: I can get you on a flight with AS to Seattle, where you can connect to the rest of your flights. To reroute your luggage, it would be best to speak with an agent at the airport. *TBW\nuser: Ok talk to me \ud83e\udd17 Please give me details\nagent: I DM'd them to you... To keep this from being confusing. Let's keep this in DM from now on. *TBW\n\n### Response:\nCustomer is complaining about rescheduling of his flights and fears of missing his scheduled naval carrier journey. Agent assures to connect with the rest of the flight by getting customer on a flight to Seattle. Also states that would assist to reroute the luggage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #rantalert 2-of-2 - that I practically cannot use. I think paying even more for that feature alone isn't fair. #nothappy\nagent: Hi Filip, we'd been looking into making Smart Sync available to more users, and the pricing for Professional reflects the value we\u2019re... 1/2 ...adding through new features, like Showcase: Hope this information helps! 2/2\nuser: Tnx! To clarify - not expecting to have the cool feats. on my pers plan - it's the smart sync that I feel should be available to all paying\nagent: Gotcha! Thanks for clarifying, Filip. For the moment it\u2019s only available to Professional + Business, but we\u2019tr more than happy to... 1/2 ...forward your feedback to our team, thank you! 2/2\nuser: Thanks! Appreciated\nagent: No worries at all, happy to help in any way we can. Happy Friday! \ud83c\udfa8\n\n### Response:\nCustomer is complaining that paying even more is not fair for that feature. Agent updates that they are looking to make Smart Sync available to more users and the pricing will reflect to the professionals as the value they were adding through new features.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved?\nagent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR\nuser: I ended up calling cust serv & reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs\nagent: No worries. Would you like me to follow up with you with this ticket? -JW\nuser: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.\nagent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma...\nuser: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb\nagent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL\nuser: Yes tree limb still resting on the wire.\nagent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL\nuser: Hi, a guy just came out and left. Not that i would have known, but it\u2019s an At&t line. Now I need to contact them. Thanks for all your help.\nagent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL\n\n### Response:\nCustomer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and  only tech options is going out to look at this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings!\nagent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps.\nuser: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport?\nagent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport.\nuser: Perfect! Thank you so much for the information \ud83d\udc4c\ud83c\udffb\u263a\ufe0f.\nagent: You're most welcome!\nuser: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport \ud83d\ude31. Are you sure I can also take this bus from Orly airport?\nagent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__.\n\n### Response:\nCustomer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #Delta Flight attend spills drink on me and blames me for it being too tight. #correctIt\nagent: Oh my, Brian - very sorry about that. Please notify the onboard flight leader, they'll address it. *HAA\nuser: Dl2102 seat 10D and it was explained as my fault. Thanks to a plat member\nagent: I am so sorry for the experience you've had with us on board. *HDG\nuser: My suit and laptop were damaged and you give me a sorry?\nagent: You may submit a formal complaint with the flight leader on board with you for this incident and they will be able to further assist. *HRS\nuser: Already off the flight. This response is not helpful\nagent: Brian, I'm sorry for the difficulties. Once a claim is filed then our Baggage Office will review. *AMR\n\n### Response:\nCustomer complains about the damaged suit and laptop due to the spillage of drink by the flight attendant. Agent requests to submit a formal complaint with the onboard flight leader and states that the baggage office will review it once it is filed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Lost your phone trick or treating last night? Have no fear you can file a claim quickly on\nuser: I canceled my service with y\u2019all cuz u guys charge 200 for Iphone six which is less in a market value! Rip off\nagent: It\u2019s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone.  We are always here to help anyway we can!\nuser: Well IPhone 6 retail don\u2019t cost 200 dollars ! U guys just lost 2 years customer! When I called y\u2019all u didn\u2019t wanna help now I ready\ud83d\ude02\ud83d\udc4d\nagent: Have you already filed your claim? who's your carrier?\nuser: Sprint! I did file claim then refused only to know u guys sending me IPhone 6 for 200 and called sprint canceled my protection plan\nagent: We'd hate to lose you as a customer. Many find they save with the deductible. Please let us know if we help further.\nuser: U guys are a joke! That\u2019s it\nagent: We'll be glad to discuss the policy with you further. Please send us the best number to reach you.\nuser: 8324394039\nagent: Thank you for this information. To confirm, is this also the mobile number associated with your claim? Please DM us the claim number or mobile number associated.\nuser: I canceled the claim and Insurance what do y\u2019all want? I went to Apple store and fixed my phone! Yes that\u2019s the number associated\nagent: Please let us know if we can offer you any further assistance.\nuser: And I sent u my speaker ion block party u didn\u2019t fix the battery! Its the second issue y\u2019all are joke!\nagent: We'll be glad to take a look into this for you as well. Please DM us the claim number and where your speaker was purchased.\n\n### Response:\nThe customer is complaining that they were charged 200$ for iphone x6 which is less in the market. The agent asked to dm them the claim number and where they have purchased.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: with the tri-fecta today. Maintenance delay cause us to miss flight, lose seats and destroyed our car seat. Thanks !\nagent: Oh my, Rob! Do you need assistance with anything? *HDG\nuser: a refund for losing my C+ seats I paid for and the new seat we had to buy, for starters.\nagent: I'm sorry about that Rob. Which itinerary are you referring to? Let me take a look. *HNW\nuser: TICKET # 0062393864417\nagent: Rob, I am not able to see the purchase receipt for the DC+ seats you purchased. Do you minding clarifying for which flight this was and If you could please, share your 006 receipt numbers for the purchase? Thank you. *HFG\nuser: they were award tickets but I had to pay extra for 4 C+ seats on both flights. I\u2019m not sure what receipt numbers you\u2019re looking for\nagent: I see. The receipt numbers start with 006. Do you have that? It would have been emailed to you after you made your DC+ purchase. *HFG\n\n### Response:\nCustomer complaints of losing seatS. Agents inform customer to share his receipt number for the purchase.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem?\nagent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name & address, the store you visited & the price paid, a photo of the item that contains the barcode and best before date 2/3\nuser: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince\nagent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum\n\n### Response:\nHere customer is having quality issue of fat beef mince. Agent take the details  and asked the customer to message him and also  says that he will refund his amount.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?)\nagent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.\nuser: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area\nagent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account.\nuser: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va?\nagent: Let's check for outages in your area. Click the link below to enter your information.\nuser: Thanks. We all have same problems. We'll have technician out if not fixed tonight.\nagent: Okay, We're here for you 24/7.\n\n### Response:\nCustomer is having an issue with no service and signal  is available. Agent updated that to send DM so that they will work on it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m on flight 2433 to MSY from ATL seat 1A looks like your window needs fixin\u2019! Shade obviously doesn\u2019t work either!\nagent: Harley. I'm very sorry to hear this. What is your seat number I will report it to maintenance? Unless, you've already *HTP reported it to the flight attendant. *HTP\nuser: It\u2019s seat 1A.\nagent: Thank you for the additional information. *HTP\nuser: You\u2019re welcome. I\u2019m unhappy I won\u2019t be able to close the shade to get some rest I planned on getting this flight.\nagent: Hi Harley. I see that you were speaking with my colleague previously. One moment please and I will be right with you. *HAN\n\n### Response:\nCustomer is complaining that the window need to be fixed in seat 1A on flight 2433 to MYS from ATL. Agent updates that this complaint has been reported to the flight attendant.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 44 Beach Dr, Little Compton, RI. Send somebody here NOW!!! !\nagent: I can help with service issues. The equipment is online at this time. What's going on? -StephanieA\nuser: YOU TELL ME STEPHANIE!!!!\nagent: Are you getting this message on all TVs? -StephanieA\nuser: Yes.\nagent: Is the cable straight from the wall to the mini box or is there a splitter? -StephanieA\nuser: Straight from the wall to the mini box\nagent: I've sent a signal to reset the mini box. Please wait 20 minutes and let me know the outcome. -StephanieA\nuser: Nothing.\nagent: Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. -StephanieA\nuser: Didn\u2019t work.\nagent: We will need to schedule an appointment to get this resolved. Please follow/DM us to continue. -StephanieA\nuser: I\u2019m at a rental house. I won\u2019t schedule an appointment because I want the next people who rent this house to be just as miserable. I hope I die.\nagent: I'm truly sorry we've made you feel this way. If you change your mind and decide to schedule an appointment, we are here 24/7 for support. I apologize for any inconvenience this has caused. -StephanieA\n\n### Response:\nCustomer is facing service issue. Agent insist customer to scheduled an appointment to get it resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the delightful smell of urine on the 18.18 to Portsmouth\nagent: hi, sorry about this. May I know which train is this, please?\nuser: Waterloo 18.17 to Portsmouth\nagent: I'm sorry but there is no 1817 from Waterloo. Did you get this train from Clapham Junction?\nuser: Golly Haslemere then same line\nagent: Thank you! I have passed this to our Fleet team now and may I know what coach was this?\nuser: smelly coach 10\nagent: Thanks for the info, I have passed this on.\n\n### Response:\nCustomer is complaining about the uncleanliness in the train. Agent updated that they will pass this information to the fleet team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Good morning. When did your policy on carrying guitars on board change?\nagent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to?\nuser: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I\u2019d been informed before travelling.\nagent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2\nuser: Well, it\u2019s just never been policy before \u2014 as far as I know \u2014 that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there\u2019s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it\u2019s definitely going to get checked into the hold \u2014 so then I risk damage from baggage handling 3/4 It\u2019s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end \ud83d\ude15 4/4\nagent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2\nuser: Thanks. I\u2019ve been on E170s where the ground crew have said, \u201cThe flight\u2019s full, no way it\u2019ll fit\u201d, then there\u2019s been a dozen empty overheads\nagent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2\n\n### Response:\nCustomer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i paid money to a wrong till number please help to reverse..id LKUCFY05K8\nagent: The transaction ID is in-correct, kindly confirm and share the correct one.\nuser: Id is LKUCFYO5K8\nagent: This is not correct. Share a screen shot of the message if possible.\nuser: Correct id is LKU6FY05K8\nagent: Its still incorrect please share your name, ammount transacted, phone and i.d number via DM for... cont... reversal assistance.\n\n### Response:\nCustomer paid the money to a wrong number and now he wants to reverse the id. Agent informed the customer to provide the name,amount transacted,phone and id number via DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I\u2019d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch\nagent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat.\nuser: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers\nagent: We want to keep your business, but to take any action on your account we need to speak with you by phone.  I hope you understand this is for your account security.\n\n### Response:\nCustomer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Yet again I'm skeptical my delivery will arrive today when it's not left Preston yet...\nagent: Has any notification of a delay been advised? Keep us posted. We hope you get it today.\nuser: Not yet, keeps happening recently Raised it with CS but only ever seen to get apologies, never any answers.\nagent: What was the original estimated delivery date provided in your order confirmation email?\nuser: Today.\nagent: Sorry to hear that you've had issues recently. Keep an eye on your tracking: for updates and keep us posted.\nuser: Thanks that's so helpful telling me how to track my orders. Nothing moved since this morning. No way they're even attempting delivery today Hopefully I'll be proven wrong!\nagent: Couriers can deliver until 21:00 pm. Keep us posted about your delivery! We're here to help!\n\n### Response:\nCustomer is inquiring about product delivery confirmation. Agent informs customer to keep posted about delivery.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap.\nagent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac?\nuser: No specific website.\nagent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well?\nuser: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do?\nagent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes.\nuser: Yes, it seems this has solved the problem completely! No crashes now!\nagent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help.\n\n### Response:\nCustomer  is facing frequent crashes on  his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey fix your Android app. It's not properly syncing when I'm using Chromecast on the app.\nagent: Hi there! Can you let us know what device and version of Spotify you're using? We'll see what we can suggest /DR\nuser: Android Moto G v5.1 for the device. Spotify v8.4.22.857\nagent: Thanks for that. Does logging out, restarting your device, and logging back into Spotify help with resyncing? Keep us in the loop /JI\nuser: That part works fine as it should. What the issue with the app is that when I sync it to Chromecast, it unsyncs it after 1 song (1/2) (2/2) When I go to resync it to Chromecast, it says \"For premium users only\". It's my own device. I've had to change the Chromecast to YouTube or Twitch just to turn the Spotify Chromecast off.\nagent: Can you try reinstalling the app on your phone using the steps here:\nuser: It's fixed now.\nagent: Cool! Glad to hear it's working now. Just give us a shout if you need help with anything else. We're just a tweet away \ud83d\ude42 /LM\n\n### Response:\nCustomer complains Chromecast which is not working in the app. Agent provided the link where the steps are available to reinstall the app.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: searching google for a PS4 highlighted your \u00a3199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading!\nagent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha.\nuser: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page\nagent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2\nuser: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me \ud83d\ude42\nagent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2\n\n### Response:\nCustomer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Struggling for return my package from 25.09.17, but the same not picked yet. Number of times talked had with CC but ..\nagent: That's strange. Let us help you out. Please drop your details here: (1/2)  so that we can get in touch with you. (2/2)\nuser: should I through the package in dustbin. Now almost 1 month has over. Nobody came to pick up the return package. Shocking AMAZON..\nagent: Apologies for the delay. Please share your details in the link given earlier and we'll be sure to help you.\nuser: Please refer to my earlier detail given in that link.\nagent: If you have shared the details, you will receive an email correspondence here:\nuser: what is this?? More than 1 month over package not pick up. What to do with this damaged item? ? Numbers of time contacted with CC but giving away false assurances. Is this is your easy return?\nagent: You might have received an email from us here: to us from here: and we'll sort this for you at the earliest. 2/2\n\n### Response:\nCustomer is concerned about the package he requested for return which has not picked up yet even after 1 month. Agent requests to share his details in the provided link and they will sort it ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can't get into the PlayStation store from my ps4, is there anything yall can do to help?\nagent: Happy to assist! Can you provide more details? Are you getting any error codes or messages?\nuser: No error codes. Just when I try to access to store, it just has the please wait loading screen.\nagent: Please Power Cycle your network devices and try again: Let us know if it persists.\nuser: Still does not work\nagent: Please try rebuilding the database. Follow the steps on the next article:\nuser: That worked. Thank you\nagent: Great, glad to hear it! Anything else we can assist you with?\n\n### Response:\nThe customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my iPhone 7 is few days out of warranty and it is having screen bleeding issues but ur store wants $149 to fix!!! No physical damage or cracked screen. This is MFG defect #apple #iphone #iphone7 I only noticed this when I was taking photos. I\u2019ve always had regular background please respond and assist #customerneedshelp\nagent: Hey there, Kevin. It's important to us that your phone is working great. DM us and we'll check this out: *DanKing\nuser: Hi Dan I am sending you guys a DM #thankyou #customerserviceexist I love how can not help their customer out. I didn't drop it, there isn't water damage, there is no physical damage. It's a LCD issue. the screen is bleeding! I have to schedule an appoint with genius bar & that's why i'm out of warranty\nagent: We're here to explore all options so that you have a good working phone. I'll meet you back in DM in just a moment. *CharlesOpacki\nuser: You guys didn\u2019t explore any options but just a middle finger and go to or a 3rd party wow John I\u2019ve always loved you companies service and customer support. Maybe it\u2019s a one off but I hope others are helped unlike me \ud83d\udc4e\nagent: We're always dedicated to working out solutions for you so you can enjoy your service. I'll meet you back in DM shortly. *CharlesOpacki\n\n### Response:\nCustomer is complaining about iphone 7 which  has screen bleeding issue in few days out of warranty . Agent updates that they will get back to them in DM shortly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: have got to be the worst company eveeer! They\u2019ve completely gone down hill it\u2019s ridiculous!\nagent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack\nuser: Doubt it, the only thing you can really do is recruite staff that are less rude & unhelpful? I swear your customer service is getting worse :(\nagent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy\nuser: I was basically told I couldn\u2019t take a toy back cause I didn\u2019t have the recipet even thou I\u2019ve never had the problem before. So now I\u2019m stuck with a toy I don\u2019t want\nagent: Hi, what toy was it that you wanted to take back and was this a instore purchase?\nuser: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase\nagent: Was the item brought by cash or card?\nuser: I\u2019m not sure they was a present for my daughter\nagent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy\n\n### Response:\nCustomer is complaining  about staff and services of the company. Agent updated the customer to  DM for for further assiatance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. \"Unable to play video right now\"\nagent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted.\nuser: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region\nagent: Could you please let us know the titles of the seasons which you are facing issues?\nuser: Shin Chan SEASON 1.\nagent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification.\nuser: dude.. no update till now... shin chan season 1 still unavailable..\nagent: We have flagged this situation internally. We are working on it.\nuser: Thanks dude\nagent: You're welcome. Appreciate your patience and understanding.\n\n### Response:\nCustomer is unable to get or play the video in amazon prime video. Agent are circulated this issue  to internal concerned team n resolved it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta\nagent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC\nuser: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.\nagent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC\nuser: Thank you. I would greatly appreciate it!\nagent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV\nuser: No worries :)\nagent: Enjoy your evening! *ABN\n\n### Response:\nCustomer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m completely fed up with you. Your services are getting worse. Bye Bye\nagent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage.\nuser: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off.\nagent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 & you shall hear on the same soon. Regards, Heetali\nuser: Once again my balance has been deducted... and I am still in wifi network. \ud83d\ude21\ud83d\ude21\ud83d\ude21 I\u2019ve around \u20b92 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me.\nagent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar.\n\n### Response:\nCustomer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue & was told if it persisted to call back so I did to be told doesn't take record of that?\nagent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can.\nuser: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said \"we don't do that\" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists & the last rep I spoke with wouldn't transfer me to the registry dep.\nagent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours.\nuser: She said \"I already spoke to my supervisor\" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back & despite me sharing what my prior convo was, the person ignored my questions & the fact I had just... gone through all the steps 4 hrs ago & stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR \ud83c\uddf5\ud83c\uddf7 over here.\nagent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account.  Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you.\nuser: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.\nagent: I've enabled direct messaging, Joliz! Please don't include account sensitive information.\n\n### Response:\nCustomer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey guys, I own the season pass (on Xbox and PS4) and I haven\u2019t gotten a login bonus on PS4 in 2-3 Days\nagent: Hey! Can you please provide me with your Gamertag & PSN ID?\nuser: My PSN is CaptainClare\nagent: Can you also provide me with your XBL Gamertag? Also, go ahead and give these steps a go: .\nuser: My Xbox is working just not my PS4 Also I\u2019ve already cleared my cache\nagent: After you cleared the cache, let me know if you are yet to receive your bonus after the reset today.\nuser: I an still not receiving a daily bonus\nagent: The reset happens at 5pm PST. Let me know if you don't receive it by then.\n\n### Response:\nCustomer is  enquiring that as he has own the season pass (on xbox and ps4), he has not recieved the login bonus on ps4. Agent is requesting to provide Gamertag and PSN id and also states that the reset will be done at 5pm PST.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is the 18:04 train from liverpool lime street to bham new street running?\nagent: It's only operating as far as Crewe I'm afraid, sincere apologies.\nuser: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train?\nagent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations.\nuser: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19\nagent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive.\n\n### Response:\nThe customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Ugh as always making it impossible to enjoy anything on the internet.\nagent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin\nuser: Disconnecting randomly from the internet for up to 30 seconds at a time.\nagent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin\nuser: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back\nagent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria\nuser: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.\nagent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria\n\n### Response:\nCustomer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem  connected to a surge protector or is it plugged directly into the wall ,Finally  informed they will schedule a technician to further investigate this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Wow, expected 4 packages yesterday, but only 2 showed up. 50% failure rate-not impressed. Glad I paid for fast shipping. Last month driver delivered box, sat in van for 10 min on phone, and drove off. Then got notice that package was \"lost in transit\".\nagent: I'm sorry you only received two of the orders. Is this happening with the same carrier each time? We can see what options are available for the lost items, reach us by phone or chat here:\nuser: Problems are mostly with AMZL US delivery, but this time it's UPS. UPS is usually pretty good. Also, the item isn't lost. I watched them deliver it. Status still says \"lost in transit\", though. No big deal, but it makes Amzn look silly\nagent: Okay, thanks for that info, Dave. Have you received any updates via e-mail for the last two packages you were expecting? Let us know. We'd like to help in any way we can!\nuser: Got shipping refunded via chat, and packages will be here when they get here. Thanks for letting me vent.\nagent: Keep us posted, Dave!\n\n### Response:\nThe customer have a problem. The agent is very cordial and offers to follow up on the case.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm boiling with frustration trying to send an email about an order that's failed to be delivered \ud83d\ude20\nagent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information.\nuser: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original & replacement are arriving today. The saga continues\nagent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist!\nuser: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening\nagent: Sure thing! We're here if you need us!\nuser: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery & full refund. Thanks for your help\nagent: You're welcome. Glad we could help. Reach out again if you have questions in the future.\n\n### Response:\nCustomer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi\u2014plugged in! This in not acceptable. I work from home.\nagent: Are you connected to port 1 on the modem device that we provided?\nuser: Yes.\nagent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network....\nuser: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your \u201cupgraded\u201d service can not handle this number of devices? !\nagent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he...\nuser: It is turned off and only a tiny bit faster.\nagent: What does the test show at\nuser: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay.\nagent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ...\n\n### Response:\nCustomer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hai my iphone SE's personal hotspot menu have been gone for couple of weeks, can you help me troubleshoot the problem(s) ?\nagent: We can offer some assistance. First, let's check with your carrier to make sure it's been enabled and that your plan supports it.\nuser: Yep, i am currently using indosat and my data plan supports it, if i reset my network settings it does come back and usable, but after a (1) But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 (2)\nagent: Thanks for those details. Let's meet in DM and we can take a closer look into this.\nuser: Check your dm, thanks \ud83d\ude18\nagent: We got your DMs and will continue with you there.\n\n### Response:\nCustomer is requesting to help them in troubleshooting the problem where their iPhone SE's personal hotspot menu has been got for several weeks. Agent asks for the details and updates to meet in DM to have a closer look into this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what\u2019s up with the 1405 New St to Lich City?\nagent: It's been delayed due to trespassers on the line. My apologies.\nuser: Makes a change from slippery rails or your workshy train \u201ccrew\u201d not turning up I suppose And why is it now going no further than Sutton Coldfield?\nagent: It's terminating early as we can turn the train at Four Oaks and get it back to start on time again.\nuser: So sod the passengers to Lichfield then? Nice work! Your service is an utter, utter shambles!\nagent: Sorry about that Simon. There were people on the railway line which causes disruption. If we were to run to Lichfield..1/2 ..that train would run late for the rest of the days which causes delays to other trains. Sorry for the inconvenience\n\n### Response:\nThe customer is asking about the 1405 train delay. The agent replies that the delay was due to trespassers on the line.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?\nagent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again.\nuser: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.\nagent: Are you seeing issues like this with any other game on the console?\nuser: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.\nagent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for.\nuser: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now\nagent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went!\nuser: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.\nagent: Hi again! Mind sending us a direct message so we can gather more info and further assist?\n\n### Response:\nThe customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I\u2019ve never gotten 1gbps down. Why should I pay for it?\nagent: Is this for your Verizon residential or Verizon wireless mobile?\nuser: Residential, FiOS. But I\u2019ve had the issue before. Your speed test tool says I do, every other speed test tool says I don\u2019t.\nagent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site?\nuser: I\u2019ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It\u2019s just that when I do have real issues, your tools report no problem. It\u2019s very hard for me to gauge/troubleshoot/get help if the prognosis is \u201cwe see nothing wrong.\u201d\nagent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test.\nuser: I really don\u2019t want to seem unreasonable, but none of my computers have ethernet cables and haven\u2019t for like 4 years. It\u2019s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn\u2019t be the end all, be all because it *is* inaccurate sometimes.\nagent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting.\n\n### Response:\nThe customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show  accurate speed in internet.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: there are 3 green dots on my screen and show on parts that are black, do you know a fix?\nagent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?\nuser: Surface Pro 2016 i7 8gb ram 256gb ssd\nagent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?\nuser: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.\nagent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how:\nuser: do you know what causes this?\nagent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?\nuser: Yes i have and they are all green ticks\nagent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.\nuser: It is the green dot near my thumb and camera\nagent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked:\nuser: Where is the closest stores in Australia?\nagent: We suggest that you check on this link to check the closest store in Australia. Here's the link:\n\n### Response:\nCustomer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Your PAYG SIM ordering page is broken, fill in the form diverts to which returns a 404.\nagent: Hi Ross, \ud83d\ude15 Have you tried using an alternative browser? Chat to us here and we can help you further.\nuser: It's not the browser... it's a server-side error. Try the process yourself. fill in form, click \"Send me my SIM\"\nagent: We have tried with Mozilla Firefox and it's worked, have you tried using this browser?\nuser: Hmm, works if I manually enter my address, not if I select it from a list. So (a) that's a bit annoying (b) the error is very misleading if you DM me I'll give you the address details I used to get that error ... I can't be the only person it's affecting.\nagent: Have you managed to order one now? You can DM us here:\nuser: DM sent... try that, you'll see what I mean :D\nagent: Thanks, we've just replied \u2709\n\n### Response:\nCustomer is complaining about the issue with filling the form to order a new SIM. Agent requests to try with the alternate browser for the process and suggests to use Mozilla Firefox.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 2 days back it said 650 why the sudden price increase plus it\u2019s only 10$ that\u2019s 650 rupees not 2000 plus y are u ripping Customers\nagent: you the lowest price, may result in fluctuations in our prices over time.  2/2 Pricing and offers are decision of the sellers. The constantly changing marketplace and our efforts to offer  1/2\nuser: Hmmm okay but why when the official website sell it for 650 rupees you guys are sell them for rupees 2000 to 5000 is my question\nagent: That's strange. I'll be sure to pass on this to our concerned team internally for review.\nuser: The first pic is a screenshot from the official website n 2nd pic is from n 3rd is the 10$ conversion in rupees\nagent: I understand your concern regarding pricing, Michael. Pricing and offers are decision of the sellers. 1/2  However, I'll pass along your feedback to the team concerned for review. 2/2\nuser: Has the concerned team found why the seller has quoted such a high price when the website has quoted 10$ (650 rupees) checked a lot of other online shopping sites n all have it for 650 rupees only is the only site that\u2019s selling it for 2k to 5k\nagent: Sorry for the trouble. We have forwarded your feedback to the concerned team internally.\nuser: Let me knw what they say ?\nagent: The price that you see on the website is the best the seller is able to provide at this moment. (1/2)  The feedback has been noted and shared internally. (2/2)\nuser: Just checked looks like u have fixed the mistake that ur catalog team made by putting wrong price but have u found out why they did it\nagent: I understand your concern, It could be due to a technical glitch or human error. (\u00bd)  We've noted your comments and have forwarded your feedback internally. (2/2)\n\n### Response:\nCustomer is complaining about the sudden price increase. Agent informed the customer that the pricing and offers are the decision of the sellers and  also informed that he will pass the information to the concerned team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: >Sets auction for no foreign shipping >Gets a winning bid from Taiwan >Relists with same rule >Gets winning bid from Egypt Fix this\nagent: Hi! You'll want to go to My eBay > Account > Site Preferences, then select 'Edit' next to \"Block buyers who\". On the next 1/2 page, check the box \"Buyers in locations to which I don't ship\"; that's how bids block along w/ shipping rules. :) 2/2\nuser: Thanks, I will try that now. I thought just the no foreign shipping check would be enough. Will I be charged fees for relisted/unpaid bids?\nagent: So long as you're following the unpaid item case process ( any final value fees will be credited 1/3 back. When you need to relist an item standard insertion fees apply, but if you still have free-insertion listings left 2/3 in your monthly free listings promo (visible on your Selling page), then you won't need to worry about fees. :) 3/3\nuser: Doesn't seem to be a Site Preference option on the phone app. Even tried a link via their forum and it takes me to a basic summary page. 1/2 And when trying it on the phone browser even clicking Classic Site (desktop mode) it won't let me see any Site Preference option Found it via Desktop mode on the phone browser but was pretty difficult doing it this way. Will set that second option now. Thanks.\nagent: Glad you were able to find it - have a good evening!\n\n### Response:\nCustomer is enquiring about the fee on relisted/unpaid bids. Agent updated customer about the fee-listing promo.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i asked for cashback at one of your stores, i've just checked my bank statement online & it doesn't appear to have come out\nagent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya\nuser: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc\nagent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya\nuser: well its just showing just the transactions which was just over \u00a32.00 but I got the cashback the cashback was for \u00a310 shall I send it in to head office or take to my nearest Sainsbury's store?\nagent: Which store was this in? Mariya\nuser: in london. i don't live there but was there at the weekend so i don't what the area is called\nagent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel.\n\n### Response:\nCustomer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey can you guys maybe turn up the volume on the Edge channel? Can barely hear Top Gun.. \ud83d\ude02\ud83d\ude0e\nagent: Hi Rob, are you having a problem with sound on all channels or just this one?\nuser: Hi and thanks! Just The Edge channel. Mrs Doubtfire and Rush Hour 2 are fine.. lol\nagent: Can you check and see if this is happening on all TV's or just this one?\nuser: Sure..\nagent: Thanks\nuser: Yes all tvs just the Edge channel though.. strange.. thanks anyway!\nagent: Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps.\n\n### Response:\nCustomer asking to turn up the volume on the edge channel. Agent asking that having problems in all channels or just one channel and suggest to disconnect the coax from the back of the box and recoonect.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. \ud83d\ude22\nagent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM\nuser: I missed the party and seeing my dad. No choice but to go back to Chicago.\nagent: Please accept our sincere apology and commitment to serve you better in the future. *AFM\nuser: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst\nagent: You're welcome. We're happy to hear that our agent was able to help. *TJH\nuser: WHAT!? Read the convo history. D staff, great to work with & I think they tried 2 help, but my problem wasnt solved & was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears & depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you\nagent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE\n\n### Response:\nThe customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true?\nagent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules.\nuser: So basically, another fob off by ? is what you are saying?\nagent: We wouldn't even know what rules they applied to the ticket from here.\nuser: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 \" we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +> that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: \" In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter.\" So, what would you in light of these suggest? Thanks for listening :)\nagent: Yes definitely Carrie as that is who you booked through  We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep.\n\n### Response:\nCustomer missed his flight needs  refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi BA on flight BA0018 from incheon today and am not going to make bag check. Is there anyone i can contact to speed thru?\nagent: Hi, Luca. I've tried calling you, however the call is going straight to voicemail. Do you have a number I can reach you on?\nuser: I\u2019m not sure if i can receive calls in Korea, i have enabled all my roaming features if it\u2019s now working. I can make a whatsapp phonecall if that is possible as that only uses data I have added a travel module so i should be able to make and receive calls now. Should be 07704 499073 just to double check\nagent: Hi, Luca. Thanks for your time on the phone today. I'm genuinely sorry I couldn't give you the assistance needed. I do hope you manage 1/2 to get through to your agent before your departure time. Many thanks.  2/2\nuser: Couldnt contact so I ditched the bottle of wine i had and managed to sprint through security and get to the gate in 20 minutes somehow. I would like to thank BA customer service though who were exceptional, especially at Incheon when i was a sweaty panicked mess.\nagent: We're really pleased to hear you made it, Luca. I'll pass your kind words on to the staff at Incheon.\n\n### Response:\nCustomer enquired about the flight and asked some contact details. Agent asked the customer details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I participated contest but Idid not found winners tobe announced anywhere. You said that winners will be announced on November 30\nagent: We will certainly help you with the details, Hemanth. Could you please confirm which contest you are referring to so that we can assist accordingly?\nuser: I think its oneplus 5T\nagent: For OnePlus 5T we haven't made any announcement yet. Kindly stay tuned to our website for further updates.\nuser: Is there any winner announcement today for the contests you have put\nagent: We're working to get the winners list out soon. Kindly wait for the results to be declared; appreciate your patience.\nuser: Thank you. Requesting you to display winner names on twitter\nagent: The winner's list will be shared on our page. Kindly visit our page to check the winner details once results are out.\n\n### Response:\nCustomer is enquiring about winners list of oneplus 5T. Agent informed the customer that to visit their page to check the winner details once results are out.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi! Any reason why my flight for this afternoon is already delayed of 1hr20min?\nagent: Is it the VS1 you're due on Sara?\nuser: Yes.\nagent: This is due to one of our aircraft being unexpectedly taken out of service Sara. We've tried to avoid a delay but unfortunately despite our best efforts it's been unavoidable. sorry for any inconvenience.\nuser: Thank you for the explanation! With the delay, until what time the check-in will be open?\nagent: It will stay open until 60minutes before the new departure.\n\n### Response:\nThe customer is asking whether there is any reason why his @VirginAtlantic flight for that afternoon is already delayed of 1hr20min and asks with the delay, until what time the check-in will be open. The agent informs that the delay is due to one of their aircraft being unexpectedly taken out of service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.\nagent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?\nuser: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.\nagent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.\nuser: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can\u2019t afford to wait 30 days, being December and how important the account is. I\u2019m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?\nagent: Hmm, let\u2019s try another approach. To get your account access back, please follow the steps on this link:\nuser: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.\nagent: Hmm. If that\u2019s the case, let\u2019s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.\n\n### Response:\nCustomer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP\nagent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service.\nuser: Can you tell me what the delay is?\nagent: Which service are you travelling on please?\nuser: 14.58 from haymarket to Berkhamsted. Stuck in Preston.\nagent: I'm afraid this service is being held due to a person being hit by a train at Harrow & Wealdstone.\nuser: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ?\nagent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website.\n\n### Response:\nCustomer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Miza, this issue still not resolved, please assist asap, departure next week, thanks\nagent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar\nuser: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved\nagent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza\nuser: I hope it cn be done, I wasting too much time on tis\nagent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar\nuser: OK, as long as, u can fixed, I m OK..\nagent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar\n\n### Response:\nCustomer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that\nagent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed.\nuser: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.\nagent: As checked your concern has been discussed & addressed by our team. Rgds, Amit\nuser: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers\nagent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh\nuser: the issue is not solved. dont charge me extra\nagent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed.\nuser: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved\nagent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali\nuser: how long should i wait\nagent: We are working on this to get it resolved at the earliest. Please bear with us for some time.\n\n### Response:\nCustomer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: where is Red Velvet\u2019s new Album :( Peek-A-Boo\nagent: Hey! Fingers crossed we'll be able to have it soon, but there's info about Spotify content here: /DF\nuser: Thanks! I\u2019ll do my best to wait!\nagent: No worries! If you need anything else, just shout \ud83d\ude42/DF\nuser: Also, I am from Holland and there is a special deal for Students, the price for premium month is 5 euro. I pay 10 euro each month. Can I change it? And can I link my ideal for it? Because they only accept Creditcard for it..\nagent: At the moment the student discount is not payable with iDeal, but we'll pass your feedback on that its something you'd like to see. Sorry for any inconveniences /DF\nuser: It\u2019s lowkey crazy, because Holland never pays with credit cards, everyone uses iDeal, most of them are students like me.\nagent: We can see how that\u2019d be handy. Thanks for taking the time to reach out \u2013 your feedback's been noted \ud83d\udcdd /DF\n\n### Response:\nCustomer inquires about iDeal student offer. Agent informs customer that his feedback is being noted.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can\u2019t use this iCloud back up on my iPhone X why help\nagent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out:\nuser: iOS 11.1.2\nagent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X?\nuser: Nothing because that back up isn\u2019t there\nagent: OK, let's continue to look further into this in DM:\nuser: Fixed\nagent: We're glad to hear this is resolved. Reach out anytime!\n\n### Response:\nCustomer is unable to use iCloud backup on his iphone X. Agent informs to look  further into DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data.\nagent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy\nuser: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy!\nagent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy\nuser: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the\nagent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy\n\n### Response:\nCustomer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what is your policy on swipe and sign cards. As I have been refused twice! Even tho was told via your fb page I could.\nagent: Hi Sallyann - we do accept both Visa/Mastercard gift cards - Raj\nuser: Hi there. Please can you tell them at my local store that. The keep refusing. And said h.o. said they don't. Please help. I could not get any shopping. It's the only means I have to buy some right now and i always shop at Morrison's. Thanks x\nagent: hey Sally, please confirm the Store you visit so I can look into this - Taz\nuser: Hi there it was willenhall west midlands branch. The lady said she called head office and they said no. But I don't think she did. Thanks x\nagent: Hey Sallyann, I've just been speaking to our Duty manager Donna who's now aware we accept these. Be sure to ask 1/2 for a member of the Management Team if there's any issues going forwards :) - Taz 2/2\n\n### Response:\nThe customer is asking for the policy of the swipe and sign cards as its been refused twice for him from the store. Agent is asking for store details the customer visits and added that that they do accept the Visa/Mastercard gift cards.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: What is going on with the website .... literally going back and fore - to chose a store - check out - back to chose a store \ud83d\ude21\ud83d\ude21\ud83d\ude21 driving me insane!\nagent: Hi, I am sorry for that, can I help you locate an item? Parm\nuser: I have my trolley ready to be checked out but it keeps going between the two screens I\u2019ve had the same problem on my tablet app, tablet website & my phone. Will now try on the laptop.\nagent: Oh no that's sucks, have you tried a different browser ~ Matt\nuser: I\u2019ve now tried on the laptop but it is doing the same thing.\nagent: Oh no :( I get this reported can you try again later please ?~ Matt\n\n### Response:\nCustomer is complaining about the website literally going back and fore. Agent updated that they had reported it and get back to them after a while.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Normally one would also get chips with the queso.....???\nagent: You got an empty bag? -Zach\nuser: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha Just really wanted those chips lol\nagent: Did you order chips initially? -Zach\nuser: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha\nagent: You could definitely order it on its own...just checking. Let a manager know or contact us here:\n\n### Response:\nCustomer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm trying to play dl games I bought on my PS3 n it's saying the licensing needs update n the store under maintenance wtd?\nagent: Here to assist! Please power cycle your network devices and try again:\nuser: I did that and I can search the Internet but the ps store says it's undergoing maintenance, is it or is my ps3 messed up after I updated it\nagent: Thank you for clarify. We suggest to deactivate and reactivate your PS3 system, More details are here:\nuser: I just did that I still have no access to the PlayStation store , I can play my other games but not my ps1 games on my system And I appreciate the help so far\nagent: Hi There! You can find the PS1 and PS2 games available for PS3 on the following link:\nuser: Yea but I have the games downloaded on my system and I can't play them because ps store is not working on my system that's the issue\nagent: In the main menu please go to PSN> PS Store and delete it from there, then re-install it.\nuser: That worked thank you\nagent: You are welcome! Tweet us back anytime\nuser: I have the ps store but I have legacy of kain soul reaver I can't play it but its in the store and it's saying I have to update the license\nagent: Let's look into that. Please make sure you are following us, so we can assist you better via a Direct Message.\nuser: Ok thanks\nagent: You are welcome. Thanks for the follow. Please check your DM's for further instructions.\n\n### Response:\nCustomer complains that he is unable to play the games which he bought on ps3 which says that licensing needs update and ps store is undergoing maintenance. Agent provided some details to be followed and ask to check DM for further instructions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery \"to room of your choice\" for\nagent: Hi is there anything i can help you with? - Emily\nuser: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs\nagent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily\nuser: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading\nagent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott\nuser: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet\nagent: Do you have an order number you can DM me, please? - Scott\n\n### Response:\nCustomer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I booked my flights with city bookers on a BA flight. How can I manage my booking?\nagent: Your booking agent should have given you an airline record locator or PNR, Adam. if this isn't on your documentation please contact your booking agent to request this.\nuser: I have it now sarah. The required amendments have been made. Quick response too - cheers!\nagent: That's great, Adam. We look forward to welcoming you on board.\nuser: Is food and drink all inclusive as with Emirates?\nagent: Which flight will you be travelling on, Adam? We'll let you know what to expect on board that flight.\nuser: Dubai to London then London to Newcastle return.\nagent: Hi Adam, food and drink are free on the long haul flights. If you're travelling in Club Europe, it'll also be free on the domestic flights, however, if you're in Euro Traveller, food and drink would need to be purchased.\n\n### Response:\nThe customer is asking how to manage his bookings. The agent updated that booking agent should have given them an airline record locator or pnr.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I really wish would get its act together and let me have the service I pay for before I find a new cell service.\nagent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS\nuser: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! !\nagent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS\nuser: I would love to send a DM if I had enough service to do so but I do not.\nagent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM\n\n### Response:\nCustomer is complaining about the poor service. Agent request to DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Wells Fargo totally wins the most disgusting bank ever.\nagent: Saw your tweet, Jialing. What happened to make you think this way about us?\nuser: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this?\nagent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers).\nuser: thank u im going to a local bank\nagent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information.\n\n### Response:\nCustomer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please help me out here. I have tried pretty much everything to fix this.\nagent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue?\nuser: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message.\nagent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes.\nuser: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC.\nagent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link:\n\n### Response:\nCustomer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint\nagent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?\nuser: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents & NO ONE is \"AUTHORIZED\" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around\nagent: I understand the frustration but can you tell me the issue you having today?\nuser: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care\nagent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350?\nuser: Appreciate the effort. Yes, plz see if consideration will be extended to us.\nagent: Ok I'm going to check the account and see the deals we have for you.\nuser: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for.\nagent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account.\nuser: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago.\nagent: I understand and ready to look into this deal for you. Don't forget to fill out the link please.\nuser: filled out\nagent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you?\nuser: Yes it is. BUT hv spoken w sales team & I get runaround. EVERYONE says they don't hv authority to approve that & offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! !\nagent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR\n\n### Response:\nCustomer is complaining about customer service. Agent states that they don't have great offers.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: could you tell me if there is an alternative number to call aside from 0906 706 0010 we can\u2019t get thru this number\nagent: We're sorry you've had difficulties getting through to us, Luchi. You'll find all of our contact numbers here: Alternatively, we'd like to help you if we can. Please DM any reference you have, your full name, home and email address and the details of your query.  2/2\nuser: It is an issue where we can't check-in online and not sure what is the reason. Perhaps you can have a look on this record - PE558R Is there a way for you to check this record PE558R as currently we are being blocked to do online check-in we are experiencing this error - Access to this booking has now been prohibited due to too many unsuccessful attempts.\nagent: Hi Luchi. Sorry for the late reply. It's nothing you're doing wrong. We've had a few intermittent problems with online check-in, so you'll be best checking in at the airport.\nuser: Hi Neil, Thank you and yes that\u2019s the only solution we can think of right now. We just wish we have someone from BA that we can talk to, at times like this, though we appreciate your effort in giving us your time via Twitter.\nagent: Hi Lucho. It was my pleasure to be able to help. If you have any issues like this or regarding a booking. To save yourself waiting on the telephone, contact us on Twitter as we're here 24/7 and always available to offer assistance.\n\n### Response:\nThe customer is asking whether there is any way to check the record PE558R as currently they are being blocked to do online check-in, they are experiencing error like \"Access to this booking has now been prohibited due to too many unsuccessful attempts\". The agent asks to DM any reference, customer's full name, home and email address and the details of the query and asks to contact them on Twitter for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why isnot my bootcamp work\nagent: We're here to help! Check out this article regarding how to install Bootcamp and let us know if the issue persists:\nuser: late 2014 mac mini boot camp failed window 10 installation, error msg and more error can Apple help? this has been so frstrating\nagent: Thanks for reaching out. Are these the steps you are following to install Windows with Boot Camp:\nuser: Useless, has nothing to do with the errors that I encountered\nagent: Thank you for the pictures. Please DM us so we can get you in the right place.\n\n### Response:\nThe customer is complaining that why their bootcamp is not working. The agent asked to follow the steps to install windows with boot camp.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I\u2019m looking for a refund\nagent: Hello Andy! For refund information, please check the following link:\nuser: That link doesn\u2019t work, it\u2019s the only link that doesn\u2019t work When I go into that link it says there are \u201ctechnical issues\u201d Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn\u2019t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I\u2019ve seen two different things\nagent: We have sent you a DM. Please check your DM's for more instructions.\n\n### Response:\nCustomer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes.\nagent: Oh no, after having reset the BBU do you have a green system status light?\nuser: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech.\nagent: Thank you with the light being green try to sign in with your credentials to check for outages at\nuser: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time.\nagent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power.  Do you happen to have phone services with us?\n\n### Response:\nThe customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So obvious why a #failing, T5 completely DEAD, more staff then passengers, terrible customer service, & still can't get on my plane even though it was not due to leave for 50min.\nagent: Hi Thamin, if you arrived after check-in for your flight had closed we wouldn't be able to accept you for the flight. Even if the airport is quiet, check in times still need to be met.\nuser: Natalie I was 5min late. Plane wasn't expected to leave for 55min, airport was empty, pretty sure security would be too, (would guess the plane was too)I'm confident I could have made it to the gate with ample time, with just a tiny bit of your help.\nagent: Hi Thamin, I'm afraid this isn't something we can offer any flexibility with. It's not possible to check in for a flight after check in closes, as the system doesn't allow it. Late arrivals can cause flight delays and we apply the same policy to everyone, not just when it's 1/2 busy. I can understand your disappointment, but it's your responsibility to arrive at the airport in good time and complete check in before it closes.  S. 2/2\nuser: Just for clarification \ud83e\udd14- so you never allow anyone and have allowed in the past people that are late for checkin? Could you kindly direct me to this policy too please. And are you sure Beth that the system does not allow you to do late check-ins?\nagent: We're sorry, Thamim. If you follow this link, it does advise you Click check in essentials. It is your responsibility to arrive at the airport with enough time.\nuser: You've not answered all my questions - I take my responsibility for being 5min late, but your staff could have easily (assessed it's not busy and) check me in.\nagent: We appreciate the points you've raised, Thamim. However, once check in has been closed, we're unable to reopen a passenger list. We hope you understand we have to be fair and consistent with all of our passengers. 1/2 This means our staff wouldn't have been able to make an exception when you travelled. We hope this message helps to clarify our position. 2/2\nuser: Thank you for the response- but it doesn't suffice and is unacceptable, you're flights are always delayed and customers get no compensation. You also make different exceptions for different people it seems\nagent: EU compensation depends on the reason for a delay or cancellation, Thamim. Not all flights are eligible as not all reasons are under our control. We're sorry you remain disappointed, however, as previously advised it's your responsibility to make sure you arrive at the 1/2 airport and check in, in time for your flight. We're unable to hold a flight for a passenger if they are late. Our position remains unchanged.  2/2\nuser: Natalie - do me favour, let's quantify this: how long on average it takes to get from checkin desk to the furthest boarding gates at T5? And for the record I wasn't asking you to hold a flight, the plane wasn't due to leave for 50min (and it was still delayed by 20min)\nagent: Hi Thamin. It can depend on a lot of factors. We appreciate you may not have been asking to hold the flight. If you're late to check in, there isn't any way for you to make the flight, even if the flight is delayed. We're sorry you remain disappointed with our response.\n\n### Response:\nThe customer says that he would have been allowed for check in since he was delayed by only 5 minutes. The agent replies that any customer wouldn't be allowed for check-ins if arrived after check in is closed and it applies to all of their customers.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . you are the worst airline. Your rep wouldn\u2019t check my bag.\nagent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2\nuser: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said \u201cI\u2019m helping you\u201d-Then the rep said it\u2019s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter?\nagent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2\nuser: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings.\nagent: I am truly sorry for your experience today. *TBW\nuser: Also had to throw away $40 in toiletries I would\u2019ve checked but couldn\u2019t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn\u2019t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don\u2019t matter. Sorry doesn\u2019t help. A new luggage helps bc now I don\u2019t have one. A credit back for the $150 rebooking fee helps.\nagent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW\n\n### Response:\nCustomer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when will the new free from \u2018cheeses\u2019 be available in stores?\nagent: Hi Lucy, can you let me know what store you visit so I can check availability? TY - Jill\nuser: I visit Stratford upon Avon and Evesham. Thanks.\nagent: Hi Lucy, both stores stock Free From Cheeses, is there a specific cheese you are looking for? TY - Jill\nuser: It was the new ones I had seen in the press? Rainbow peppercorn in particular.\nagent: Hi Lucy, can you DM me with your postcode as not all stores are stocking this and I'll look into which stores near you will have these? Ty - Reece\nuser: Hi don\u2019t worry about it I went to check because I had no reply\nagent: Hi Lucy. I'm sorry we were so late with our reply. Did you manage to find the cheese you were looking for? - Alisha.\n\n### Response:\nCustomer is enquiring about when will the new free from cheeses be available in stores. Agent asked the customer that which store that she visit generally and updated the customer to DM with postcode So that they will check with all near store that the product the customer wants is available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done?\nagent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO.\nuser: 08112438872 Itel 1501\nagent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT\nuser: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos.\nagent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT\nuser: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select.\nagent: Please may we know your device name and model type? TT\nuser: Itel 1501\nagent: Please select WCDMA only on it and revert with your experience. TT\nuser: Only GSM is listed. Another thing is do I choose gloflat or glo secure\nagent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT\nuser: Ok. I now understand\nagent: You are welcome Yemi, stay Unlimited! TT\n\n### Response:\nDownloading speed is very slow in the Eleweran area. Tells customer to select \u00a3G (which customer doesn't see in list) same with WCDMA setting.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why is it anything I buy from is always broken?\nagent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2\nuser: I have to pay \u00a330 in a taxi to Leeds with a bike to get it replaced. Bit of a joke...\nagent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery\nuser: I get that. It\u2019s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product\nagent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase\n\n### Response:\nCustomer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: worst experience with amazon till date\nagent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you?\nuser: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust\nagent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly.\nuser: sent to the link provided by u\nagent: Thanks for the confirmation. Our team will check all the details and reach out to you soon.\nuser: how long already 24hrs over.\ud83d\ude0f\nagent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue?\n\n### Response:\nCustomer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Name must be capital letter?\nagent: Hi, name correction has already been made accordingly. Kindly refer to your email for the revised itinerary. Thanks - Ed\nuser: Thank you.. May I know is it the name must be all capital letter?\nagent: it does not matter if its in small or big letters.As long as the spelling is correct .it is fine..=) .Thanks-Emir\nuser: May I know if I want change my flight charges will be how much?\nagent: You can go to Manage my booking in your AirAsia profile to change your flight date and time via modify, however>> >> flight change fee and fare difference(if new fare is higher) will be charged. You can only >> >> make changes up to 48 hours before schedule time departure. -Jimy\n\n### Response:\nCustomer is enquiring about entering name while booking a flight and about the additional charges for changing the flight. Agent states that the flight change fee along with fare difference will be charged and suggests to make changes up to 48 hour prior to scheduled departure.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: you have at least 8 if not more employees and only two of them are helping customers.....\nagent: Hi! Thank you for chatting. How can I help you? - AW\nuser: Work on customer service please......\nagent: I understand your concerns. Are you seeking assistance? - AW\nuser: I'm at one of your stores and you have 8 employees not doing a thing....\nagent: Please DM us providing the store information to further assist! - AW Hey Marshall, this really concerns us. Shoot us a DM and elaborate so that we can further assist. -Resolution SupervisorNP Hey Marshall, were you able to have your main issue addressed at the store? -Resolution Sup KS Hey, we hope that your issue was addressed at the store. A feedback can also be submitted on\n\n### Response:\nCustomer is complaining that the employees at the store are not helping customers. Agent requests for the store information and to submit a feedback.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my ps 4 just stopped working and won't let me out of safe mode\nagent: Do you have access to the option 5 Rebuild Database?\nuser: What is the option 5 rebuild database\nagent: Scans the drive and creates a new database of all content.\nuser: I can't get to that stage because I'm stuck here\nagent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.\nuser: I tried that and it still didn't work\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\n\n### Response:\nCustomer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do?\nagent: We'll take this one. What device, OS, and version of the NRC app are you using?\nuser: Samsung galaxy 7/ android & version 2.9.1 (it synced today's run but not the previous 3 runs this month?)\nagent: Thanks for the info. Can you see those runs at\nuser: No I can't\nagent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over?\nuser: It's actually only 2 runs not synced! 12.41 & 6.55 runs.\nagent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below.\n\n### Response:\nCustomer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer\nagent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end?\nuser: Now it's saying there's going to be over 6 weeks wait for the device!\nagent: An estimated delivery period would be given during the pre-order process. Have you placed your order?\nuser: Not if I have to wait that long for the phone\nagent: We recognise delays can be frustrating & will Reward Your Patience:\nuser: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back?\nagent: Airtime credit \ud83d\udc4d\n\n### Response:\nCustomer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...\nagent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC\nuser: Your staff at the gate can\u2019t board us because the seat map won\u2019t match. Surely this has happened before? Get it together. And a stock apology doesn\u2019t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.\nagent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC\nuser: Are you joking? We\u2019re waiting to board for the second time, we do not want to cancel, we want a refund.\nagent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2\nuser: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won\u2019t be necessary. I won\u2019t be flying with you again.\nagent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2\n\n### Response:\nCustomer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi I'm not able to sign up to\nagent: Hey there! Could you tell us what's happening exactly? We'll see what we can suggest /DF\nuser: Here it is.\nagent: 1: Thanks! Could you let us know which country you're currently in? 2: On the other hand, we'd recommend deleting your previous tweet as it contains your private info /PL\nuser: I'm from Kenya.\nagent: 1: Got it! We're still not available in Kenya. We're launching in new countries as often as possible. 2: Be sure to add your email at /PL\nuser: You don't have specific dates for the launch? I'd like use the app.\nagent: We don't have any specific info to share about this, so make sure to keep an eye out for any updates /PL\n\n### Response:\nAs customer is unable to login or sign up to the particular website he loves to use the app. Here agent ask for the customer  location and tells him to wait until l new launch  which can be used in his location.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My dad is unimpressed with advertising a product as available when it's actually not available anywhere.\nagent: Hi, can you DM the item number & your delivery address postcode so I can check this for you? Tina\nuser: Sure will do that now. It's false advertising to not have a product available nationwide but to leave it on the website as available. Pathetic. And this has been the case for the past 2 days. Not just a one off.\nagent: Hi Indi, can you send me over the cat number and your postcode please. Ryan\nuser: I've done this already\nagent: Hi, it looks like this item is just currently out of stock due to it being a popular item. 1/3 If you text the cat number along with your post code or a store post code to 61201 you will recieve a text 2/2 back letting you know if we have stock and when this will next be in stock. 3/3\n\n### Response:\nCustomer is complaining about advertising a product as available when its actually not available. Agent informed the customer that the product is out of stock and inform to send the cat number along with post code by that they will come to know when the stock is available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi! My Samsung M3 portable hard drive is recognised in Disk Management on my Windows 10 laptop but it's not showing up in Windows Explorer for me to access the files and back up to. Any ideas please on what to do?! Thanks in advance.\nagent: It may be helpful to see how the drive is partitioned in Disk Management. Please share a screenshot of this. Did the drive previously work on this Windows 10 laptop? Any recent software updates? No secret zone set up for the M3 drive?\nuser: Hi! Ok I will do. Sorry, currently away at the moment (helpful I know) but will send a screenshot over when I\u2019m back, thanks! Hi again! Here is a screenshot of my disk management. I\u2019m pretty sure I have used it since updating to Windows 10. I\u2019m afraid I don\u2019t know what a secret zone is!\nagent: It seems that the drive is corrupted. Have you tried it on another computer and or with another USB cable? Is it detected in Device Manager? Is it connected directly to the USB port of your computer?\nuser: Oh right! I\u2019m surprised by that as I only use it once every couple of months to back up my computer and have only had it for two years. I\u2019ll try the things you\u2019ve suggested, thanks! If it\u2019s corrupted can I re-format it at all? It's connected directly to the USB port but still shows in disk management when it's unplugged. Can I do anything else? I don't mind losing everything that's on there.\nagent: Did you ever set up a password protected \"Secret Zone\" using the software that came with your M3? The drive should disappear from Disk Management if the drive is not installed on a USB port. Does Disk 1 show even after a reboot when the M3 drive is not installed? Let us know,\nuser: No I didn\u2019t. It did disappear, sorry I was getting confused! Disk 1 reappears when I plug the hard drive back in. I think it\u2019s corrupted beyond repair unless you have any other solutions?\nagent: Can you initialize the drive by right clicking within the box that indicates the drive is not initialized? If disk cannot be initialized, you can try Diskpart but be careful using this to make sure the correct disk is chosen Both answers will erase data\nuser: I\u2019ve tried the diskpart solution but sadly that won\u2019t let me initialise the drive after that either\ud83d\ude29\ud83d\ude29.\nagent: Given your description, if the drive will not initialize no matter what computer/port is tried, and diskpart also does not work, then the drive may be nonfunctional. Check your warranty/return options here\n\n### Response:\nCustomer is complaining about the corrupted external hard disk. Agent states that the drive may be nonfunctional.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Just want to let you know that nobody is working, I went to my nearest idea store 2 times but they are just giving excuses.\nagent: We are sorry for the inconvenience caused to you. We request you to elaborate your concern and share 1/2 the details of store full name, address with pin code and their contact details and 2/3 also provide your Idea number, so that we can assist you better. Regards, Vicky 3/3 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\nuser: the store is in front of C 21 mall.Indore.\nagent: Sorry for trouble. Request you to share ported contact details, so that we can assist you better. Regards, Vicky\nuser: ported contact details means? could you please call me?\nagent: Sorry for the trouble caused by our Idea store executive.We will take this as a feedback.Thank you for choosing Idea 1/2 Cellular Please DM your location with pincode so we can get in touch with you for best mnp offers.2/2 Rgds,Mohit\n\n### Response:\nCustomer is complaining about the interaction he had with the executives when he last visited to the nearest idea store. Agent is requesting to provide additional information regarding the idea store to assist better with the issue.f.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: assuming the 16:03 Bristol Parkway - London Paddington can\u2019t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that\u2019ll be enough time.\nagent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis\nuser: Ok, so due into London 40 mins later than planned (assuming we aren\u2019t delayed further...\ud83d\ude43), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.\nagent: If delayed by an hour on that journey you can claim compensation. Lewis\nuser: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I\u2019ve lost track of how often I\u2019ve been delayed here.\nagent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis\nuser: Finally arrived nearly 1hr 30mins late due to delays. Assume I can\u2019t claim as the delays were split on 2 trains? Going to miss the first half of the show I\u2019m due to see. Overall a great Friday \ud83d\ude41\nagent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh\n\n### Response:\nCustomer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: left my laptop on the flight down from Edinburgh. Your new lost property procedures are a shambles. Nobody knows what to do and to have to wait 24 hours is shocking. Seat 1a in club Europe. Shocking\nagent: Hi Craig, anything left on board that's found, is handed in to Lost Property at the airport. It can take over 24 hours to be logged 1/2\nuser: I was a domestic flight so no security issues so why can\u2019t it be sent directly from the aircraft to the lost property section which in 25 meters as the crow flys from where we disembarked. I\u2019m flying back now so a wasted day as NO presentation. My fault but this new system is . I was also sent from person to person as the new rules are confusing as well as being on hold for 1 hour at the baggage office. In the end I drive back to LHR to try and retrieve it but with NO luck\nagent: We're sorry this has caused you problems today, Craig. Unfortunately it's not always as simple as sending the item to lost property. It 1/2 has to be located and logged before we can reunite it with the passenger. You will need to continue to contact the airport directly. 2/2\nuser: A teddy bear I understand but a laptop off a domestic flight in the club Europe cabin and a return flight the same day needs a quicker processing time. Also to wait 1 hour on the phone and then they hang up is shocking. Not a good switch BA. \u201cFound items can take up to 7 days to reach us from aircrafts\u201d at what point do you go back to the old system. My work are furious, meeting in london was a no go and now having to borrow one for a trip today.\nagent: Hi Craig, we're sorry for the problems you've had contacting Lost Property, and for the inconvenience of being without your laptop. We hope you're reunited with it soon.\n\n### Response:\nCustomer is complaining about the new lost property procedures where nobody knows what to do and has to wait for 24 hrs since they have left the laptop on the flight down from Edinburgh. Agent apologies for the problems they have with lost property and for the inconvenience of being without their laptop.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me!\nagent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics?\nuser: GT: Carmelofenix92\nagent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your  network by unplugging your router and modem for a solid 5 minutes?\nuser: Yes i do , but never change Yes, i try with wolfenstein but i can\u2019t play in new match on line\nagent: Alright, so multiple games are affected? Let's next have you clear your cache  redownload your profile Any difference after that?\nuser: I\u2019ve clean the cache and redownload my profile but the problem persists!\nagent: Could you send us a picture of what is appearing on your screen when you are unable to play online?\n\n### Response:\nCustomer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, I\u2019m having troubles transferring music to my phone all of a sudden\nagent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?\nuser: It shows this and doesn\u2019t copy\nagent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?\nuser: It says the previous picture and goes back the apple logo\nagent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause.\nuser: I updated on the latest update I got\nagent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes?\nuser: Pc with iTunes\nagent: Thanks! Let's continue our conversation in DM.\n\n### Response:\nCustomer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So which stores in Central Scotland are stocking this ? Tried 3 stores in Edinburgh several times. Nada #volcanicvindaloo\nagent: (1/2) Morning! \ud83d\ude01 Sorry you've had difficulty picking it up! The curry is extremely popular and is almost literally flying off (2/2) the shelves! For the best chance of grabbing one, it's best to go early in the morning. Hope this helps! - Adam\nuser: So which stores in central Scotland? Tried 5 shops all early morning. #volcanicvindaloo\nagent: Oh, sorry about that! Can you let me know which stores it is that you've tried, please? - Adam\nuser: Tried The Gyle, Granton, Ferry Road, Livingston and Bathgate\nagent: I've spoken to the Hunters Tryst store who have some stock, but the curries are sold on a first come fist served basis. - Adam\nuser: Thanks Adam, I appreciate your help.\nagent: No problem, sorry again for the difficulties you've had. Hope you have a lovely weekend \ud83d\ude03 - Adam\n\n### Response:\nCustomer wants to know which store is central scotland as the gyle, granton, ferry road, livingston and bathgate are the five places where customer had tried to find. Agent informed the customer that they will inform the hunters and also informed that the curries are provided in first comes first serves order.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: used to be my favorite airline, looking like it's time to move on\nagent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here?\nuser: Yeah, stop cancelling all my flights and go back to having good customer service\nagent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help.\nuser: I did. Did y'all get new management or something? What's changed in the last year or two?\nagent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down.\nuser: Are you a bot?\nagent: No bots here! Just real People trying to help you as best we can.\n\n### Response:\nCustomer asking to stop cancelling  all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ridiculous service already resetted the router and second time the internet goes out\nagent: We are sorry to see that the internet is out. Is the internet light currently lit on your router?\nuser: Yes both lights are on\nagent: Thank you. Is the internet light red or white?\nuser: The globe and bottom ones are both white\nagent: Hi Shirley, Have you reset your battery back up box?\nuser: Yes i did it came back for an hour and the wifi service went again\nagent: Thanks again. So the internet light is red again?\nuser: No it came back again hopefully the service does not go again thank you!\nagent: Great, please let us know if we can be of further assistance.\n\n### Response:\nCustomer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: when will the dark choc digestives be rolled out to all stores? I need teh chokky bikkez!! :)\nagent: Hi, they should be available to buy now in stores. Can you DM me your postcode? I'll check your local stores. Thanks - Gemma\nuser: Use NG18 2AH as that my old work near home :)\nagent: Hi Olly. I can confirm this store has a high stock level of this product. So stock up and enjoy! :) - Alisha.\nuser: Which one? Oak tree or Chesterfield road? And where should they be stocked? I've checked oak tree today and no dark choc bix :(\nagent: Hi Olly, sorry we weren't more specific it was the chesterfield road store that has them in stock.\nuser: Oh sweet. I'm all over that tomorrow. Thanks for your help :) Today, my dreams of dunkin dark choc bix in my T were crushed when I arrive at the ches rd store 2b told they had no stock. I r sad panda. They also checked all local stores. No dark choc digestives (Tesco brand) anywhere. Help me, Tesco. Tears run from my face :'( <\\3\nagent: Hey Olly, I totally understand your disappointment. Can you tell me if its the North store or the South store, so I can double check? - Beth\nuser: Hi beth, I went to the main Chesterfield road store, the big one in Mansfield. They checked all local stock though and there was none. :'(\nagent: Hi, I'm sorry that there was no dark chocolate digestive biscuits. The store had a delivery and the biscuits are on the shelf . TY - Eve\nuser: Ok so Chesterfield road Mansfield store has them now?\nagent: Hi Olly, that's correct :). Looks like your tea dunking dream is back on the cards.- Peter\nuser: Oh I hope so Peter. My choc bic craving is through the roof. Thanks to you all for your assistance. Fingers crossed :) Can you check the Mansfield Chesterfield Rd store stock of this product as I'm gonna go soon :)\nagent: Hi Olly, I have checked the store and they do have stock of the Mcvities Biscuits on aisle 8, enjoy!! TY - Jill\nuser: Its the tesco brand ones, and they did have them today so I bought 3 packs. They are accidentally vegan biscuits you see :) McVit are not.\nagent: Hi Olly, I'm so glad you managed to get the Tesco own brand choccie bics. Dark chocolate is my favourite kind too. Enjoy! :) - Liz\n\n### Response:\nCustomer enquiring that when will the dark choc digestives be rolled out in all stores. Agent replying that they should be available to buy  now in stores and DM  his postcode and he will check their local stores.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is it possible to fly standby on the 3:15pm flight from SEA to PHX? I\u2019m on the 650pm flight\nagent: Hello, Grant. Yes, this standby listing for the 315P flight is available for $75. *ARD\nuser: How long is the list? Is there a good chance I can sneak on?\nagent: You have a chance to make it on this flight. *ARD\nuser: Can I charge that at airport when I check in and put my bag on that flight?\nagent: Yes. *ARD\nuser: Fingers crossed! Decided to try standby for the 3:15 flight!! !\nagent: Good luck! Thanks for choosing to fly with us. \u2708 *AMC\n\n### Response:\nCustomer is enquiring the agent regarding that is it possible to fly standby on the 3:15pm from SEA to PHX. Agent is updated yes standby listing forthe 3:15pm is available for $75.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am going to upload the video of worst performance of Idea 4G network.\nagent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better.\nuser: Well you didn't reply on my other tweets. But you replied on this one.\nagent: Apologies for the trouble. Please DM us your Idea number & alternate number to assist you further. Regards, Darshan.\nuser: 3rd class customer care service.\nagent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha.\nuser: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u\nagent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali.\nuser: I am not interested in receiving your call. I know your answers.\nagent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care\n\n### Response:\nThe customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey - what's the difference between flight nikes and \"other\" miles? Thanks!\nagent: Hi Courtney. I've never heard of flight \"nikes.\" *TMS\nuser: Sorry autocorrect. Difference between flight miles and other miles.\nagent: Flight miles are what you earn with the miles actually flown. Other items are for Medallion Status. *TMS\nuser: Can you use both towards flights?\nagent: No, you can only use the flight miles earned toward a flight. It may show as \"Total Available Miles.\" *TMS\nuser: So then what was the point of me being given 40k miles to switch my flight when I can't even use them for other flights?\nagent: You can use them for other flights. Send me your SkyMiles number, please. Thanks. *TMS\n\n### Response:\nCustomer inquiring about differences b/w flight miles & other miles. Agent provided necessary  information n ask the customer skyline no for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is the SPM in free for all different? Says I have a 3 to 5 spm in games even tho I get 3000+ in 5 mins?\nagent: Hi! What platform are you playing on? What is your Gamertag? If possible, provide me with a video showing what you're seeing.\nuser: PS4, gamer tag Livid_cN... free for all is destroying my SPM because for a 6 min game it's saying I'm only getting 4 score which is weird to me unless I'm not understanding something. Leaderboards say I avg. A 3.61.. shouldn't that be 361?\nagent: Is this occurring on all matches? Also, please exit the leaderboard menu and relaunch it. Is it still displaying the values as such (0.00)?\nuser: Exited and relaunched and still showing the same. Raised it to 3.63 tho lol. Yes this is happening every match. You can see my last 5 match spm in the one pic and I can give you an updated pic because I been playing all morning. Thanks for the help and quick response.\nagent: I will go ahead and get this looked into. Apologies for any frustrations this may have caused.\nuser: I appreciate that. Thank you for looking into it.\nagent: You're welcome Michael, here to help! Let me know if I can assist you on a separate matter.\n\n### Response:\nCustomer is saying that why in free for all different. Customer says he have a 3 to 5 spm even if it gets 3000+ in 5 mins. Agent asked the customer about the platform of game and gametag.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: MaJ 11.0.2 Merci pour votre cadeau empoisonn\u00e9 mon t\u00e9l\u00e9phone qui est neuf est bloqu\u00e9\nagent: We offer support via Twitter in English. Contact us for help in your preferred language here:\nuser: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3\nagent: Have you tried restarting your iPhone since you noticed this happening?\nuser: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update .....\nagent: We'd like to look into this with you. Meet us in DM.\n\n### Response:\nCustomer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: About to drop\nagent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY\nuser: iPhone 6 Plus/iOS 11.0.3 and I\u2019m using Spotify mobile ver. 8.4.22.515\nagent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY\nuser: No error message. The player disappears when you click on a song and the app doesn\u2019t appear to be doing anything.\nagent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY\nuser: Gave it a shot. Still running into the same bug.\nagent: Got it. Can you try the steps here for us:\nuser: Dang. Tried the reinstall and still can\u2019t get my Frank.\nagent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY\n\n### Response:\nCustomer complains that he is unable to play a music in Spotify music app. Agent updated the customer to  DM  for account information to  further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? !\nagent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?\nuser: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we\u2019ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn\u2019t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.\nagent: That's wonderful news! Were you able to sync the rest of your Music?\nuser: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.\nagent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can.\n\n### Response:\nCustomer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need to do an grocery online order is there a maximum number of an individual item I can order? I need lots of flour and shaving foam for a show I\u2019m working on\nagent: Hi Ruth, thanks for getting in touch. This is a hard question to answer as certain items in-store have a bulk buy limit and others don't. With regards to Flour & Shaving Foam I can't see why we would have a limit on these. 1/2 When ordering you can add \"Picker Notes\" so my colleagues in store can substitute you with an alternative should there not be enough of the item you have requested. I hope this helps. TY - Chris\nuser: That\u2019s great I never knew about picker notes! It wouldn\u2019t matter what sort of flour so I could add that. I knew some items were restricted to stop bulk buying but didn\u2019t know what was included\nagent: Hi Ruth, the problem with something like this is not just the weight restrictions that come into play but also we need to ensure that all stock isn't going to just one customer. So they've got to consider in-store customers as well 1/3 Would you mind sending me a DM with your postcode, quantities and which ones you were after please? I'll then check which store serves you to see if they can meet a large amount on a delivery 2/3 It's possible that it may require you to go in to the store and make a customer order to have the items ordered in specifically for you. What day were you planning on making the order for please? - David 3/3\nuser: I\u2019ll probably place order today for delivery Monday of next week if I get the amount I need there will probably be s couple more orders if same items until 6th January. If I do an order in store can that still be delivered? Will do\u2019 I think I\u2019ve just sent a Dm I\u2019m not good with tech!\nagent: Hi Ruth, I have responded to your DM :) TY - Kelly.\n\n### Response:\nCustomer wants to order grocery online. Agent is comforming the day when orderwill  be placed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: wife on delayed united flight 1270 needs 2 make connection to TLH on DL 2907. Will be there tight. Can u notify gate agent in ATL?\nagent: Hello Bruce. I can tell you that DL2907 is on time this evening. There is no way for us to notify the gate agent, as we cannot hold a flight. I do apologize. Is your wife checked in for the flight already? *TMS\nuser: Yes. Name is Carolyn Bell. Incoming flight (UA 1720) arriving at Terminal T at 6:55. 2907 leaving from Terminal B at 7:28.\nagent: I do see she is checked in. it is definitely going to be a close connection. *TMS\nuser: I see there is a later flight to TLH. Can she get on that one?\nagent: If she misses her flight, she will need to let us know. Unfortunately, it may only be on standby at this time. The flight is fully booked. *TMS\nuser: Thx\nagent: I have made a note in her reservation. I am not sure it will help, but I hope it does. Have a good evening. *TMS\n\n### Response:\nCustomer inquiring about flight cheeked  in and out in the terminal. Agent suggests customer  the booking information .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped \ud83d\udc94 Young man was exasperated not knowing what to do. Me & another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee \ud83c\uddfa\ud83c\uddf8 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder\nagent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.\nuser: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking\ud83d\ude21 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$\nagent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.\n\n### Response:\nCustomer complaining about the AmericanAir service. Agent updated the customer to  DM the number next to the baggage charge or can reach out directly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I think my favorite thing about paying for is the delayed arrivals and useless customer service\nagent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted!\nuser: My order was to arrive by 8pm today and when I called to inquire they simply said \u201ctomorrow\u201d I needed it today...\nagent: Unforeseen circumstances can cause delays. What does tracking currently indicate?\nuser: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today\nagent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you.\n\n### Response:\nCustomer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi. I had to swap trains to Glasgow in Lancaster due to delay. Left my new blue scarf in overhead near luggage coach b. (15:53 Preston train) Heading to Glasgow 5 mins behind, can someone grab it for me please. Was a gift!\nagent: Oh no, sorry to hear this :( Can you please give us some more info on the coach/seat you were in and we'll see what we can do?\nuser: Fab. It\u2019s above the luggage rack at coach b. (Closest to lower numbers) it\u2019s a lighter blue thick wool scarf. The train left Preston at 15:53 heading to Glasgow central. I\u2019m on the one behind (14:41 to GCC) had to swap as my train was slightly delayed.\nagent: 1/2 No problem Niico, can we just double check the time of the service though please as we don't run a 15:53 train from Pre-Glc 2/2 but we do run a 14:53, was it this one?\nuser: Lol. Yup apologies. :)\nagent: No worries Niico, we'll get a message our to the Train Manager now and will let you know as soon as we have an update\nuser: You\u2019re superstars! Much appreciated\nagent: No problem, Niico, we've asked for this to be handed in at Glasgow for you. I'll get back to you once the TM confirms for me :) 1/2 Hi again, Nico, was this a H&M scarf? If so, the TM has this and will hand it in at Glasgow for you \ud83d\ude0a You're actually ahead 2/2 of the train now by a few mins, but if you wait at Glasgow, he'll be walking down the platform to bring this in for you :)\nuser: Awwww this is fantastic!! Yep it\u2019s an H&M scarf. Thank you so much for all your efforts really appreciated xx\nagent: No problem at all, Niico, glad we could help \ud83d\ude0a Enjoy the rest of your weekend\n\n### Response:\nCustomer is seeking in help has he has left the scarf in luggage coach b due to delay of train he is requesting to get him that scarf back. Agent states that if he wait at Glasgow, the train manager will get that scarf for him.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Worst service by Amazon, my account has some problem of COD they cannot solve . Flipkart is great in customer satisfact\nagent: here: we'll reach out to you soon. 2/2  I'm sorry your concern hasn't been resolved yet. Kindly share your details 1/2\nuser: Now I have shared everything with you again, now lets see whether you can solve it or not. Don't just say me to wait more than 2 months\nagent: We've received your details. We'll work on it and reach out to you soon.\nuser: MY ACCOUNT COD ISSUE NOT YET FIXED UNABLE TO BUY MOBILES LIKE ONEPLUS5 MOTOG5..AMAZON IS USELESS #Flipkartisbest\nagent: We've sent the correspondence to your registered email ID. Kindly check it here:\n\n### Response:\nCustomer complaining about the amazon service. Agent updated the customer to check the URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: # hi quick question what time train is there to get to Swindon from Bristol parkway to Swindon? Dan\nagent: Hi Dan. You can check times here:\nuser: Can you check for me please as it's takes longer to check. Dan\nagent: When are you aiming to leave Swindon please Dan? - Josh\nuser: Half 6 Dan\nagent: There is a 18.32 and a 19.03 service from Bristol Parkway - Josh\nuser: I mean I need to get to Swindon for half 6. Dan\nagent: The 18.03 from Bristol Parkway arrives into Swindon at 18.28 - Josh\n\n### Response:\nCustomer is enquiring about the timings of the train. Agent replied that 18.03 from Bristol Parkway will arrive to Swindon at 18.28.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: help\nagent: Help is here! How can we assist?\nuser: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?\nagent: Have you reset the router?\nuser: 4 times\nagent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.\nuser: it didn\u2019t change \ud83d\ude22\nagent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units.\nuser: mine is a square doesn\u2019t look like those but it\u2019s right here next to me\nagent: Thanks! Do you see any kind of reset button on it?\nuser: not that I see\nagent: No worries. Is there at least a power cable plugged into an outlet?\nuser: that yes\nagent: Can you unplug the power for about 30 seconds to a minute then return the power?\nuser: i did and the internet slot is still orange\nagent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you.\n\n### Response:\nCustomer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier\nagent: Hi there, have you placed a pre-order?\nuser: Yes, told 20th December, shocking !\nagent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can \ud83d\udc4d\nuser: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them\nagent: \u2639 The device is in high demand. Please let us know if you'd like us to check your expected delivery time.\nuser: These are the details #\nagent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here \u2b07\n\n### Response:\nPre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day!\nagent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV\nuser: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! !\nagent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS\nuser: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! !\nagent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you.  Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue.\n\n### Response:\nCustomer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: to qualify for 2018 status - can I spend money in 2017 for travel in 2018? Trying to hit my MQDs by end of year.\nagent: Hi, there. Unfortunately, MQM and MQD credit is added to your account once the flights are completely flown. *CTR\nuser: Ok can I book for others?\nagent: Of course! However, with the tickets you book for others, you will not earn the MQDs or MQMs for their tickets when they fly. *TBW\nuser: So then not of course? I need to hit MQDs for 2017. The only way to do that is book and fly myself by 12/31/17?\nagent: You could purchase the tickets on your Platinum Delta SkyMiles American Express credit card to reach the MQD waiver. *TBW\nuser: I'm confused.Someone I spoke with on the phone gave me conflicting info. Can you confirm to hit status I need to hit MQD threshold by (1/2) Spending and personally traveling by 12/31/17? Is that correct?\nagent: That is one way of hitting the status. The other way is to spend $25,000 on your Delta Amex within the calendar year. *TBW\n\n### Response:\nCustomer is questioning can they spend money in 2017 for the travel in 2018 to qualify the 2018 status and trying to hit their MQD's by the end of the year. Agent updates that they can purchase the tickets on their platinum delta sky miles american express credit card to reach the MQD waiver and the other way is to spend $25000 on thei delta amex within end of the year.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ...\nagent: I'm afraid not sorry Stuart.\nuser: Why not ? I\u2019ve already paid for food in my ticket price.\nagent: It depends on the availability in the shop, it is up to the staff on board.\nuser: No, I was told \u201cno\u201d regardless, that is for the paying customers. 1 Class Service is \u201ccomplimentary\u201d but not today. I\u2019ve already paid ! ! Why short of staff ? ?\nagent: Sorry for that, there isn't anything we'd be able to do from here.  We haven't been given that information I'm afraid.\n\n### Response:\nCustomer asking about fisrt class service in coach and also asking  sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why was \u00a340 taken from my bank earlier this month when I only go to stoke and back...??? ?\nagent: Where did you purchase your ticket, Demi?\nuser: Wolves where I always do. I've not been anywhere else except London but that ticket was a tenner Returns included. London one was London Midland but this is a virgin trains transaction\nagent: We'd advise speaking to the station team regarding this, Demi\nuser: Okay. But the transaction says LNK Virgin West WO -\u00a340? ?\nagent: The station team would be able to advise on this transaction, Demi\n\n### Response:\nCustomer is questioning why was$40 taken from their bank earier this morning when they only go to stoke and back. Agent advises to speak with the station team regarding this so that they can help them to solve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can no longer upload my music? Any suggestions on how to fix this? Thankyou!\nagent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks!\nuser: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :)\nagent: Mind sharing a screenshot of the issue? We'll check it out.\nuser: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well?\nagent: The music can be uploaded in MP3 and other formats. More info here:\nuser: Everything seems to be great now! Thanks again for your help, I love your service :)\nagent: You're very welcome! We're here if you have any other questions.\n\n### Response:\nCustomer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what\u2019s off peak times between WGN AND EUS on 27/12/17\nagent: What sort of time are you looking to travel, Alexander?\nuser: On the 0810\nagent: Off Peak is all day Alexander.\nuser: Ah right thought it wasn\u2019t in a morning until 09:30\nagent: During that period restrictions are lifted.\nuser: Okay thanks, is it because of Christmas Public Holiday\nagent: ecause it's the Christmas period.\n\n### Response:\nCustomer is enquiring about the schedule of Virgin trains during off peak times between WGS and EUS on 27/12/17. Agent states that off peak is all day and the restrictions are lifted in the morning.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Not off to a great start @ Sprint Store in Glendale, AZ\nagent: Can you let us know why you feel this way? We would like to look into this for you. -PP\nuser: Click over to my Instagram video in the link\nagent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP\nuser: Probably that your customer service department and in-store reps can\u2019t agree on a solution to my problem.\nagent: I am here to help allow me to go over the thread. -FR\nuser: Check my secure chat history and account notes from when you guys called me yesterday, too.\nagent: Hello I was reading the thread you need to activate 2 phones correct. -FR\nuser: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault.\nagent: Thanks have a great Day! -FR\n\n### Response:\nCustomer complaining about not off to a great start. Agent is replying that he would like to look into this for him.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon\nagent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel?\nuser: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in?\nagent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue?\nuser: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not\nagent: We'd like to document your feedback and look into your options. Please contact us here:\nuser: Done\nagent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day!\n\n### Response:\nCustomer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: FYI you have no frozen peas in Tesco Express Whitley Street, Reading #staple #bitofashock\nagent: Hi Andrew, can you let me know which frozen peas you're after please? TY - Paige\nuser: A small packet of peas to go with my fish pie. That's all\nagent: Hi Andrew, the smallest pack we do is Birds Eye Garden Peas 375G but unfortunately we do not stock this product. 1/2 We do stock Tesco British Garden Peas In Water 290G in our Express store which would be equally as delicious. - Rocsi\nuser: But there were no frozen peas at all in you store #givepeasachance\nagent: Hi Andrew, I think my colleague meant they stock tinned peas at store rather than frozen. #peasout - Phil.\nuser: Ok. But they stock frozen peas, but didn't have any. My point is frozen peas must be a staple and you didn't have any. Just #surprised\nagent: Hi Andrew, when you were in store, did you ask any of my colleagues if any were available or on order? - Danny\nuser: I did ask and was told out of stock, but are you implying Tesco Express don't stock frozen peas? Won't bother looking in future. #bizarre\nagent: Hi Andrew, After looking at my stock system it does not appear that the store stock any frozen peas, only the tinned peas. Ty - Darren\nuser: Interesting and surprising. I'm going to check that.\nagent: Let us know if there's anything else we can help with Andrew. TY - Olivia\n\n### Response:\nThe customer asks why the frozen peas were not available in the store. The agent replies unfortunately they do not store frozen peas but they do store only tinned peas.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Wish this update wouldn\u2019t have screwed my phone up so much\nagent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone?\nuser: My speaker phone doesn\u2019t work, the music thing when you swipe up from the bottom doesn\u2019t work, volume/ringer on side doesn\u2019t work.\nagent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart:\nuser: I did that yesterday.\nagent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings > General > About.\nuser: 7 plus. 11.0.1\nagent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM.\nuser: It\u2019s still not working as it was prior to the update\nagent: Thanks. So we can look at all of your support options, could you provide your current location in DM?\n\n### Response:\nCustomer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks  the current IOS version and current location in DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: didn't know there was an only 1 alcoholic drink rule in first class and a Hubble telescope portion for dinner.\nagent: Which service were you on, Michael?\nuser: 18.33\nagent: Where were you travelling from and to?\nuser: From London to Liverpool - felt as if we should have been in 2nd class\nagent: I see, did you mention this to the team en route, Michael?\n\n### Response:\nCustomer is complaining that there is only one alcoholic drink rule in first class and a hubble telescope portion for dinner. Agent is asking whether he has mentioned this to the team en route.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what's the deal with the weak random in playlists? Keeps playing the same band consecutively - this has been happening forever now!\nagent: Hey! We\u2019ve made some improvements to our shuffle algorithm. We\u2019d love to hear your feedback here: /RI\nuser: It's a little out dated\nagent: To clarify, does this happen when you're using Shuffle with Connect? /YM\nuser: I try to shuffle in playlist and it really doesn't play randomly, plays the same artist almost continuously. Don't know what connect is\nagent: We'll take note of that. Can you let us know if you listen on your speakers or TV, using the Spotify app as a remote? /YM\nuser: From my phone via Bluetooth connection.\nagent: Thanks for clarifying and for taking the time to reach out \u2013 your feedback's been noted \ud83d\udcdd /YM\n\n### Response:\nCustomer is asking that the deal with the weak random in playlists. Agent updated that they will take a time to reach out with the solutions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m puzzled that you say this is suitable for vegans - it contains milk!\nagent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya\nuser: This is the display at my local Sainsbury\u2019s, for food that can be ordered, so it is a statement from Sainsbury\u2019s, not a third party\nagent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya\nuser: Thank you for this good news Mariya\nagent: No problem at all, have a good day. Steven\n\n### Response:\nCustomer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2\nagent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy\nuser: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint.\nagent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy\nuser: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask?\nagent: It will be backwards to Westbury and then forwards again from there. -Andy\n\n### Response:\nCustomer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Anyone else having problems this morning booking a delivery slot with I can\u2019t sign in! Book a slot! Or shop online!\nagent: Hi Kyle, thanks for getting in touch. Sorry for the troubles experienced trying to place your order online. I understand how frustrating that must be. Has this sorted itself since? If not is there an error message appearing at all? 1/2 Have you tried clearing the cache and cookies or an alternative browser or device? Kind regards - Ross 2/2\nuser: Hi Ross, Thanks for getting back to me, in the scheme of things it\u2019s only shopping online, I just thought there might be a problem at your end, as I tried to order on my via my mobile too. Don\u2019t worry about it, I\u2019m not, I\u2019ll just try again later. Have a good day Ross, Kyle\nagent: Hello Kyle, thanks for coming back to us. I would like to report this issue to our technical team. Can you please DM us your full name, email address, full home address details as well as which device and browser you are using? TY - Ross\nuser: Hello Ross, a colleague of yours \u2018Mike\u2019 has DM me and I\u2019ve messaged him with all the details Thanks again & have s good day Kyle\nagent: Hi Kyle, I hope the issue has now been resolved for you, if you need anything else then let me know! Have a nice day TY - Jennifer :)\n\n### Response:\nCustomer is enquiring that is their any problems in this morning booking a delivery slot. Agent suggests to clear cache and cookies and he would like to report  issue with  his technical team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline\nagent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here:\nuser: My second claim doesn\u2019t show up in my orders so I can\u2019t appeal it. Chat dude said it was because it was \u2018filed manually\u2019\nagent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail.\nuser: I\u2019ve had the email. It tells me I can\u2019t claim because 75 days is more than 90 days\nagent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you.\nuser: I\u2019ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money?\nagent: Apologies, did you get an email from the A-Z department recently?\nuser: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this)\nagent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible.\nuser: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard.\nagent: The form will allow us to move forward with the research this order needs. Thanks,\nuser: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all\nagent: Thank you, we will be in touch directly.\n\n### Response:\nCustomer complaints that he ordered 75 days ago and  missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have left my scarf on a rail replacement bus last night, may I know how I can contact the coach company?\nagent: Hi Tommy. What replacement bus did you travel on please? Rach\nuser: Hi Rach, it\u2019s the one departed from Swindon to Bath Spa at 22:58\nagent: Thanks for confirming. You will need to log this on our lost property site it would have been cleared at Bath Spa. You will then be contacted through the site if it has been found. Rach\nuser: Hi, I have logged this already onto the system I still have not heard anything from you\nagent: Hi Tommy. You will be contacted if this has been found. Sorry for the time it's taking. Rach\n\n### Response:\nThe customer says he had left his scarf on a rail replacement and asks how can he contact the coach company. The agent says that the customer needs to log  on to lost property site and they will contact him back if they found the one.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+?\nagent: What's the Discount Code you're using? ~Angel\nuser: \"CUSTOMER CARE $100 SR E-CERT\"\nagent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel\nuser: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308.\nagent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel\nuser: Ah yes that was the issue! Thanks so much for the help, I'm booked! \ud83d\ude0d\nagent: Great! ~Angel\n\n### Response:\nCustomer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Spotify starts up on Windows 10 even though it is disabled from settings and task manager. There seems to be no definite fix.\nagent: Hmm, that doesn't sound right. What Spotify version are you using? We'll see what we can suggest /JE\nuser: 1.0.66.478.g1296534d (Windows Store version)\nagent: Thanks. Best thing to try here is a reinstall. Just follow the steps at\nuser: You guys need to update your windows 10 installing page according to creators update. It's not under system settings, it's under apps.\nagent: We hear you. We\u2019ll be sure to pass your feedback on to the right folks. Just to check, have you reinstalled the app successfully? Keep us posted /JE\nuser: I have reinstalled but will keep you updated when I reboot my device. Thank you.\nagent: Sounds like a plan! Looking forward to hearing from you. We'll be right here /JE\nuser: I guess this fixed my problem.\nagent: Awesome! Just give us a shout if the problem persists. We're... /PL\nuser: Hey, there problem is still there. It stars up on boot-up automatically.\nagent: Can you DM us your account's username or email address? We'll see what we can suggest /PC\n\n### Response:\nCustomer is having an issue that Spotify starts up on windows 10 even though it is disabled. Agent asked for the version and informed to send the feedback to the right folks and updated to DM  the username and email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do I set my Macbook Pro's resolution to 1280x720 without attaching a 2nd monitor? 13\" Mid 2014 with Sierra\nagent: Try setting that by following this article: Let us know if this helps.\nuser: I have read a couple of these kinds of articles, but I want this to work without having to attach a second monitor. I just want to set the resolution and then record my screen. And then upload to Youtube.\nagent: Check these steps out from the article: Set the resolution for the primary display: Choose Apple menu > System Preferences, click Displays, then click Display. Pick Scaled, then select one of the options. After Scaled, you should see the resolution you want.\nuser: In Scaled I can set the following resolutions: 1024x640, 1280x800, 1440x900, 1680x1050.\nagent: We missed that you were looking for 1280 x 720. We can get you to that resolution. Press and hold the Option key on your keyboard while you click on the Scaled option in the Display Setting. This will open up other options for you. Click 1280 x 720 here.\nuser: That button does nothing when I click it. It's just a dummy button. All those hidden options and buttons work when a second monitor is attached, but I don't always have access to an extra monitor. And also: that's just clumsy. In Windows this is no problem BTW.\nagent: Pressing the button on its own will not do anything. However, if you press and hold Option and then click the little bubble to the immediate left of the word \"Scaled\", you should see the other options appear.\nuser: It won't show other options. It will only show the 4 standard options. And this \"Recognize Monitors\" button doesn't do anything either.\nagent: Okay. Let's move to DM and we can continue there.\n\n### Response:\nCustomer asking that how to set his macbook pro's resolution  to 1280*720 without attaching a 2nd monitor and also set the resolution and record his screen. Agent replying that  try setting by using this url and also  to set the resolution   for primary display choose apply menu & get system  preferences and then click display.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it.\nagent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna\nuser: It states Connecting but will not connect\nagent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini\nuser: I have tried different locations and restarted my computer. Norton VPN will not connect\nagent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini\nuser: Still not working What is a DM?\nagent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini\n\n### Response:\nCustomer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please advise why in 2018 you have stopped running the 9.20 am flight from LBA to LHR . You seem to run the others .. why?\nagent: Where have you seen information? We're still operating this service and haven't heard anything to the contrary?\nuser: Tried to book flights during March 2018 and none available It seems that you are stopping running the flight between 26th feb and 28th March 2018\nagent: Hi Neil, sorry you're having problems booking your flights. Please contact our Sales team who'll be 1/2 happy to help you. Click on the following link for their contact details 2/2\nuser: Not sure if they can help as they can\u2019t book no existent flights .. this is about BA\u2019s policy to stop running the 9.20 am flight from LBA\nagent: Hi Neil. You\u2019ll have to look to an alternative flight then. Sorry to disappoint you.\n\n### Response:\nCustomer wants to book flight between 26th feb to 28th march but the booking is not available. Agent updated that they can prefer to book alternative flight and asked to click on URL for contact details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven\u2019t got it? why?\nagent: I would recommend you to send and email to __email__\nuser: and how long will it take for them to respond?\nagent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner  3/3\nuser: so you\u2019ve refunded my \u00a35.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day?\nagent: Hi, please contact __email__ or __email__ for further information on this.\n\n### Response:\nCustomer enquirers about delay in repay  compensation. Agent informed customer to contact through email for further information.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments?\nagent: \ud83e\udd14 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to?\nuser: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1\nagent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind?\nuser: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8\nagent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.\n\n### Response:\nCustomer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Are you anywhere near a fix for the masking glitches in both Photoshop and Lightroom? It's happening daily.\nagent: Hi Allen, we have passed the info to our experts. They will review it and get back to you ASAP. Thanks!\nuser: Thanks! Its happening in export JPG's too. Its really strange.\nagent: Hi Allen, can you please follow us & send us a DM with details for this issue? Can you send us a screen shot too?\nuser: Sure thing!\nagent: Hi Allen, could you please elaborate the issue, also screenshot will be helpful.\nuser: I attached the screenshots in a DM to your account a little over an hour ago.\nagent: Hi Allen, thanks for the heads up. we've passed the info to our expert. Thanks\n\n### Response:\nCustomer complains about the fault appearing in photoshop like like exporting JPG files. Agent have passed the information of the issue to their experts so that the issue could get resolved ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hai air asia!! I need help \ud83d\ude05 i can't cont with my check in as it said due to balanced due. Someone help meeeee \ud83d\ude2d\ud83d\ude2d\ud83d\ude2d\nagent: Hi Amoi, may we have the booking number to check? -Miza\nuser: Here's the booking no: FQR24R\nagent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card>> maybe. Then you can proceed to check in once balance is cleared =) Yana\nuser: How to clear the payment? I only have one card \ud83d\ude27\nagent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day\nuser: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight \ud83d\ude05\nagent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight\n\n### Response:\nCustomer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Ur app didn\u2019t record .8 mile today. Training 4 1/2 marathon using app. Can u put mile/time back in or should I just cry now?\nagent: Let's see what we can do, Angela. What device, operating system and version of the app are you using?\nuser: I phone 8 NRC version 5.9.0 Getting box of tissues just in case - my first time in years running 6 miles.\nagent: What specific iOS are you using? Also, can you elaborate on what you experienced at the end of your run?\nuser: IOS 11.0.2 Started app, everything looked right, started running, got to where I knew I was .8 miles in and looked at app to check time and it had stopped recording. At that point I used a medly of 4 letter words. Restarted, had trouble with it restarting. Completely stopped and started a fresh run then it was fine. I know I did the full 6 miles, I just need the app to know so it can use it for my coaching. Really liking it other than glitch today\nagent: We're glad to hear you're liking the app, Angela. Can you DM us your NikePlus email?\n\n### Response:\nCustomer is complaining about the NRC app for having a technical glitch. Agent is requesting for more details regarding the issue and NikePlus email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: am I able to travel with a brand new sealed laptop through TSA without unboxing it? Flight from Oregon to San Francisco..\nagent: Hi there, I don't see why not? I'd suggest letting TSA know before you screen what's in the box. -Suli\nuser: I can\u2019t even find the info on their website lol, it\u2019s sealed and brand new :(\nagent: You'll be fine bringing it on the aircraft, however, TSA may ask you to take it out of the box. -Sean\nuser: Darn! Lol okay... I\u2019m trying to figure it out but I guess I\u2019ll have to open the box :(\nagent: I'd personally just keep it all sealed up until they say something. I wouldn't be surprised if they allow it to go through unopened. -Sean\nuser: That was my plan! I just don\u2019t wanna open it til I am home 2mrw but I\u2019m trying to pack my carry on bag now lol - thank you!! #lovealaskaair\nagent: Glad we could help :) Thanks for reaching out! -Jordan\n\n### Response:\nCustomer has complained that he is unable to travel with brand new sealed laptop without unboxing it. Agent is glad that customer has reached him for this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: What am I suppose to do about about failure to update the app? how do I turn off these alerts? \ud83d\ude21\nagent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores.\nuser: Will this stop those stupid notifications?\nagent: Yes, that is correct.\nuser: Did as instructed... didn\u2019t stop the alerts! Not my problem if can\u2019t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this????\nagent: If you're still receiving those alerts, let's move to DM so we can check a few more settings.\n\n### Response:\nCustomer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: am I losing my flights collected every time my tier points collection ends?\nagent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm.\nuser: I have...in order to progress to the next level it\u2019s either I have to collect tier points+ 2 flights or do 25 flights\nagent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be\nuser: I do understand that you do amend the terms & condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level\nagent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address.\n\n### Response:\nCustomer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: had your service for about 12 hours and now the internet isn\u2019t working at all...... not very happy right now.\nagent: Oh no! We are sorry to hear that. What lights do you see on the router?\nuser: \nagent: Thank you, is it just the internet or are all your Fios services impacted?\nuser: All I have is internet\nagent: Do you know where your battery back unit is located?\nuser: Not sure exactly what your asking for I have a router that\u2019s plugged in. That\u2019s it.\nagent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement.\nuser: Prolly in the basement. It just came back on for a minute....now it\u2019s off again.\nagent: Are you able to reset your battery back up box?\nuser: If I can find it.... it\u2019s working right now though\nagent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.\nuser: Ah okay. Yeah thanks for the quick response.\nagent: You're welcome Mike.\n\n### Response:\nHere customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the app would be 100% if we are able to add new listings instead of having to login with a computer.\nagent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more.\nuser: How exactly? I\u2019ve tried many ways and I can\u2019t seem to find the add new listing option.\nagent: Are you using Android of iOS? Check the Selling section and tap the button \"List an item\".\nuser: iOS. And I don\u2019t have that option.\nagent: Strange! Be sure to update to the latest version & check your country/region in settings. If that doesn't help, let us know.\nuser: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico.\nagent: Thanks! DM your user ID, version of app, model of phone & version of operating system. We'll reach out to Mobile.\n\n### Response:\nCustomer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey, trying to book tickets over the festive season but can't get assigned seats and it says unconfirmed. should I wait? thks!\nagent: Hello. When are you travelling please? - Jordan\nuser: Hey Jordan, 23rd-27th Dec?\nagent: Upgrade work is taking place and the timetable is being revised. Booking horizons can be found here: - Jordan\nuser: thanks, but it doesn't tell me anything that helps? will there be trains, and why can't I book a seat for example? should I wait or book?\nagent: Yes, there will be trains over the holidays but we are waiting for Network Rail to confirmed the revised timetable. (1/2) Once confirmed, you'll be able to reserve seats - Jordan (2/2)\nuser: ahh okay, I'll hang on a bit longer then. thanks Jordan\nagent: You're welcome! - Jordan\n\n### Response:\nCustomer unconfirmed seats after he  has booked a tickets. Agent has explaining about revised timetable of network train u and hoping the customer about the booking once he gets confirmation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: HI! I have a flight tomorrow ( Sea-Lax) at 2 pm. Can i take an earlier fligth? Do i need to pay? I am a SkyPriority customer.\nagent: Hello Max. Please follow/DM your confirmation number and I will gladly take a look. *ACJ\nuser: Done!\nagent: Max, that confirmation number is not finding a Delta reservation. Ours will start with an F, G, H , or J. *ACJ\nuser: This an Aerom\u00e9xico reservation since i bough it from them. Should i just go to the airport counter and ask for it?\nagent: Yes, if it's Aerom\u00e9xico ticket, they will have to process the changes. *ACJ\n\n### Response:\nCustomer wants to know if they take an earlier flight, do they need to pay and they tells that they are the Skypriority customer. Agent updates to go to airport since the confirmation number is not finding delta reservation and if its a aeromexico ticket then the airport counter will have to process the charge.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks.\nagent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you.\nuser: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response.\nagent: location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL.  location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2)\n\n### Response:\nCustomer is complaining that no option on their customer care line to speak with a customer care agent they have been trying  to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: currently unable to checkout groceries :( Tried on Firefox & Chrome, same problem\nagent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma\nuser: Here you go... I'm still getting the same non-error when trying to pay for delivery and food.\nagent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James\nuser: internet explorer!? You got to be kidding?\nagent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte\nuser: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox\nagent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly.\n\n### Response:\nCustomer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019ve had updated me IPhone 7 to IOS 11.1 and the calendar still doesn\u2019t work.\nagent: We're happy to help. What trouble are you experiencing with your Calendar?\nuser: When a change from october to november doesn\u2019t show the month of november and then it closes the app.\nagent: We'll help out. What device are you using and version of iOS? This can be found in Settings > General > About.\nuser: It\u2019s an IPhone 7 with IOS 11.1\nagent: Was that the 11.1 beta or the general release that just came out about an hour ago?\nuser: The general release that came out today.\nagent: To make sure we understand. Are you changing the date of an event? Or just swiping through the dates?\nuser: Just swiping through the dates.\nagent: Got it. And this persists even after rebooting the device?\nuser: Yes it does.\nagent: OK, we're going to need to dig in deeper for the next steps. Can you join us in DM?\n\n### Response:\nCustomer complaining about he had updated me iPhone 7 to IOS 11.1 but still calendar doesn't  work. Agent asking what device are you using and version of ios  and also telling that that should found in  settings & gt.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: where to submit bugs for recent #NRC app on AppleWatch #UX #Bug\nagent: You've come to the right place. Could you elaborate on what you're experiencing?\nuser: Applies to current NRC App on latest Apple Watch. If you pause a run, the stop button should not be at the same location. Due to sweating, it happens from time to time that I\u2019ve to press the button twice, which stops my run today. As an alternative, the stop button could behave As on the phone where you have to press it for 2secs Other Point: Actions behind buttons like #pause and #stop run seems to run on the same thread which causes UI to freeze for some msec Next point: Bluetooth headphones aren\u2019t recognized every time, quick fix is to open another app and reopen NRC during the run, than BT works\nagent: Thanks for the feedback. Let's also have you uninstall the NRC app> restart your Watch and iPhone> reinstall> test run. (1/2) Let us know if you continue to run into any issues. We will pass the other feedback over to our team. (2/2)\nuser: There is no issue\u2026 1st point is just an UX Bug! The Bluetooth thing, okay.. maybe.. but both iPhone and Apple Watch are 2 days old with fresh install!\nagent: We've passed your feedback along to our team. Thank you for your interest.\nuser: Any chance to get some further information about my feedback\nagent: Thanks for the tweet. Our team has been made aware. Keep an eye out on the app store for updates.\n\n### Response:\nCustomer is questioning where to submit bugs for recent NRC app on Apple watch. Agent updates that they have passed the feedback along to their team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: wow how u have changed. Carry on that is only allowed under the seat in front? Seriously? Last time I fly American Airlines\nagent: Sounds like you purchased a Basic Economy fare, Brian. You can read more about that here:\nuser: Never again. Screw your airline. U should make sure you disclose this bs. Obviously u folks love screwing customers all for a dollar. F this airline\nagent: We're sorry if you missed the pop ups letting you know about the restrictions. We're looking forward to seeing you.\n\n### Response:\nCustomer is complaining about the restriction he had when flying American Airlines which weren't there when he flew last time. Agent states that he has purchased a basic economy fare and the details on the restrictions were in the popups.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite?\nagent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF\nuser: Did you determine anything on the issue with the Chelsea contest not allowing participation\nagent: Hugh, you can try again as the issue has been resolved. *TDL\nuser: I wasn\u2019t apprised until entry period ended. I thought notification when issue was resolved as I identified it\nagent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW\nuser: Yes ir tells me it has ended Yes it says the contest has ended when I click the link\nagent: Unfortunately, I am showing contest ended on October 16th. *TJW\nuser: Yes I didn\u2019t receive any follow up that the issue was fixed\nagent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC\n\n### Response:\nThe customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can I have my 2325 credits back in Ww2?, I got robbed for me and I\u2019m kinda angry about it\nagent: Hello there, we apologize for the delay. Can you clarify your current issue? Please be sure you keep us posted. Thank you.\nuser: I used 2325 credits on quarter matser and I played one war game and it started those challenges when I wasn\u2019t doing them and I went to do they they where gone\nagent: Unfortunately, once a challenged is activated please note that this is in general game time. Meaning that the timer will start once you start once any match/game is started. I apologize for the confusion.\nuser: It was a tdm and don challenge in war? I wasn\u2019t even in this game types\nagent: Unfortunately, we are not able to provide this content. I really do apologize for the frustration this may have caused.\n\n### Response:\nCustomer is complaining about the credit back in Ww2 which was robbed. Agent apologised and informed general game timing.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I bought these Mr Kipling Winter whirls in the Tesco express in Haywards Heath earlier only to find out their best before is 16/10/17\nagent: Hi Benedict, I am very sorry about this. I have advised our Store Management Team who will make sure they are checked. 1/3 Please could we have a picture of your receipt, including the product and date information at the bottom? 2/3 We'd like to fully record your feedback, please could you DM us with your name, address and email address? - Allyn 3/3\nuser: I'll DM receipt etc. Did you get my receipt and email address by DM?\nagent: Hi Benedict, your previous DM has been received. Can you DM your full name and address with postcode for me to record this? TY - Joanne\nuser: Done.\nagent: Hi Benedict, I have replied via DM. TY - Joanne\n\n### Response:\nCustomer is complaining about the expired food item he bought at the store. Agent is requesting for the receipt, product and date information, name, email id and postcode to record the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have just recieved an email with the confirmation for my pre order of payback delux edition but I don't know where the code is\nagent: Sorry for the trouble! We're here to help! Could you link us to the item you are referring to, so we can take a closer look?\nuser: Need for speed payback delux edition for PS4\nagent: (2/2)Your content code will auto-populate, Just click 'Confirm' and your content will be added directly to your PSN account.  Click on the 'Redeem from link found on the Thank You page & sign in w/ your Playstation account. (1/1)\nuser: Where is the thank you page? The code was not entered automatically It takes me to the redeem code page but it doesnt auto populate the code\nagent: Based on the screenshot this won't be avail until 7 Nov at 0:00. You'll then click the link that says \"Access your content\"(1/2) You should also receive another e-mail letting you know when the content is actually avail, with a similar link. (2/2)\n\n### Response:\nCustomer is asking about the email received with the confirmation of my pre order of payback delux edition  but don't no where the code is. Agent says they should receive another e-mail lettering when the contest is actually avail, with a similar link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: good evening, please I forgot the pin for my Data Me2U. Please can you help me reset it?\nagent: months and the amount paid for data or social bundle for further assistance Thank you. (2/2) Hello in order to assist you, kindly provide the affected mobile number, last recharge, swap history within the last 12 (1/2)\nuser: The affected number is 08028060872, last recharge is 13/11/17, no swap made in 12 months and the amount paid for data bundle is #500. Thanks\nagent: Hello please be informed your line has been unbarred and your default password is \u201c1234\". Thank you.\nuser: Thanks so much!\nagent: Hello we've got you covered.\nuser: Just tried changing the PIN from default and am getting an incorrect PIN error.\nagent: Hello kindly use the default pin, try again and revert for prompt assistance. Thank you.\nuser: While using default pin... I got the error that I've supplied a default pin and to change the PIN. On another attempt to change the pin from default, I got the same error as reported above. Please, I need a feedback ASAP\nagent: Hello kindly be patient as the issue is being worked on. All inconveniences regretted. Thank you\nuser: Okay! Please I'll like to be notified as soon as you're done. Thanks\nagent: Hello we acknowledge your complaint. Please be patient while we resolve the issue. Thank you.  Hello we've got you covered.\n\n### Response:\nCustomer asking help to reset the pin for his data me2u. Agent asking to provide  affected mobile number  and last recharge history.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This should just be one song. It contains multiple songs on spotify.\nagent: Hey Dietrich! Can you send us the URI or link of the similar tracks you're referring to? We'll have this checked for you /AL\nuser: Its the only version on spotify. The first 3 minutes is the song in the title. After that a very long pause and more songs.\nagent: Gotcha! We've reported it to our Content team, so they'll be able to fix it. Great detective work. /AL\nuser: Still not fixed!\nagent: Hey there! We've given our content team a nudge about this. Hopefully we'll have a fix soon /AG\nuser: Third time's a charm? STILL NOT FIXED. How about push instead of a nudge this time?\nagent: Hi again! Not to worry, we'll give them a tap so this can get fixed soon /JP\nuser: Still not fixed... do you guys even have a content team? Or is it just one guy in a room without internet?\nagent: We do, but we're sorry if it still hasn't been fixed. Rest assured that we're passing on all your feedback about this /AY\n\n### Response:\nThe customer says that it contains multiple songs on spotify, the first three minutes is the song in the title, after that a very long pause and more songs. The agent asks to send them the URL or link of the similar tracks the customer is referring to and says that they have given their content team a nudge about it and also that they are passing the feedback.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: so I just paid \u00a368 to board a train that had no seats ? Surely this aint right\nagent: Oh no, did you have seats booked, Ricky?\nuser: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed\nagent: Sorry to hear that. Hopefully as stations are called at, the seats will become available\nuser: My point is if it was full why did it allow me to select to allocate the seats?\nagent: If it was full you shouldn't have been able to book seats, Ricky\nuser: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm.\nagent: Sorry to hear this Ricky, we'll let our Web Support team know\n\n### Response:\nThe customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Can you explain why trains btwn Reading & Waterloo delayed? Can't find any explanation. Thanks\nagent: Hello, which trains are you referring to? Trains from Reading - Waterloo look to have run on time?\nuser: I'm on the 18.50 to Reading which arrived late & is now missing out Clapham Common & Richmond to make up time\nagent: This train was late due to earlier late running trains I'm afraid.\nuser: Ok but why were they late? I'm trying to get an answer but nobody ever explains\nagent: A passenger on an earlier service pulled the emergency alarm in error.\nuser: Really? And that caused such huge delays & disruption? Thanks for answering anyway\nagent: This may help explain further:\n\n### Response:\nCustomer ask the agent of explanationt on train dealy. Agent explained the customer about passenger pulled emergency alarm.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now.\nagent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy\nuser: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record.\nagent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy\nuser: Bangor (Gwynedd). I'm screwed.\nagent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy\nuser: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you!\nagent: Glad to hear you made it, sorry for the exercise! -Andy\n\n### Response:\nThe customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hey I seriously can\u2019t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it\u2019s just giving me a dash instead of the remaining time.\nagent: Here to assist! Please power cycle your network devices and try again:\nuser: Thank you! That seemed to have fixed the problem! :) \ud83d\udc4d\ud83c\udffd\u2764\ufe0f\nagent: You are welcome anytime. Let us know if there's anything we can lend a hand with!\nuser: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up.\nagent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings:\nuser: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8)\nagent: That process restores the PlayStation 4 to the default factory settings.\nuser: But what will it do to my games and stuff?\nagent: No worries! This safe mode option won't delete you game data.\n\n### Response:\nCustomer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate\nagent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details:\nuser: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty & passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol\nagent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded.\nuser: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations & terrible use of technology\nagent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today.\n\n### Response:\nThe customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need access to things so I can actually do homework. Like Lucinda Calligraphy. And centerpage in layout\\page setup.\nagent: We're here to help, Jossa! Just to clarify, what program are you trying to open?\nuser: Word 2016, through my college outlook account.\nagent: You can download and install custom fonts you can use with office. Check this link for your guide:\nuser: For the limited office we access through our student email? The word online?\nagent: Hmm. We'd like to know more. Are you getting any error messages? You can also send us a screenshot of the issue.\nuser: No error messages, just word online isn't the full version.\nagent: Yes it's not the full version. To know more about the Word Online, here's your guide:\n\n### Response:\nCustomer need access for Lucinda calligraphy and center page in layout. Agent provides an URL to know more about Word Online.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared\nagent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT\nuser: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152\nagent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO\nuser: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you\nagent: \"Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T\nuser: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai \ud83d\ude24\nagent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO\nuser: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue\nagent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO\nuser: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network\nagent: Kindly provide your number for assistance. ET.\n\n### Response:\nCustomer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I tried to utilize the trial period for Creative Suite, but got sick and couldn't do so. Is there any way I can have another trial?\nagent: The trial for Creative cloud is for 7 days. Have you tried it? .\nuser: That's just it, I couldn't use it before it expired. I'm also having trouble downloading Acrobat back to my hard drive on my MacBook Pro. Is it no longer free even if it's not the Pro version?\nagent: We have the trial only for 7 days for the latest version of the Creative Cloud.\nuser: Why is it telling me I can download without a credit or debit card and then the trial activation fails precisely because of that not being the case? If I tried the Photoshop trial, would it be the same thing? The trials seem more irritating than the subscriptions.\nagent: Hi, we're so sorry for the frustrating experience. The software is same for both trial and paid versions. A trial app can be used only once for 7 days on 1 computer and email id. The plan can be purchased here. Let us know if this helps!\n\n### Response:\nCustomer is complaining about not able to utilize the trail period of creative suite. Agent updated that trial app can be used once for 7 days on 1 computer and  email id and also send the URL of the plan for purchase.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin\nagent: Hi there! Were you also able to check the in game settings as well as the console settings?\nuser: Yeah i have checked the game settings, and Xbox Accessories\nagent: Would you mind sending us a picture of what you have the settings set to exactly?\nuser: \nagent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games?\nuser: It is fully charged and yes it does work for other games\nagent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated?\nuser: It stopped working a couple weeks after release\nagent: Thank you, let's go ahead and remove your profile: then power cycle 1  the console: and check again if the vibration is still disabled. 2\n\n### Response:\nCustomer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL  to check with settings still being disabled.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days.\nagent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here:\nuser: It says it has been dispatched.\nagent: Ok, Keep an eye on the emails and keep us in the loop\nuser: I have already had this message We\u2019re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you\nagent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day!\n\n### Response:\nCustomer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years.\nagent: That\u2019s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3\n\n### Response:\nCustomer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times  and ask to send  his comments to improve their service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ?\nagent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit...\nuser: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it.\nagent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen...\nuser: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem.\nagent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo...\n\n### Response:\nCustomer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? !\nagent: Hi Lauren, which station did you board at please?\nuser: falkirk grahamston.\nagent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2\nuser: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/\nagent: Were you able to purchase a ticket on the train without your railcard please?\n\n### Response:\nCustomer having an issue with card payment with 16-25 railcard on the  train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is the on demand channels not updating programs\nagent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB\nuser: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate?\nagent: That is correct, the content owners and channels are in control of their content. With that being said, if there ...\nuser: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating\nagent: What shows and episodes are you looking for? Have you rebooted the cable box?\nuser: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC.\nagent: Can you please Follow/DM the account information including the full address and phone number? I would need specif...\n\n### Response:\nCustomer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: took corporate connection paid 3 months advance on sat 28 oct still no response pathetic , did not expect ths still no response Any update\nagent: Hello kindly assist with stated issue. Thank you.  Hello kindly assist with stated issue. Thank you.\nuser: Still waiting for call\nagent: Hello kindly assist with the stated complaint. Thank you. Hello kindly assist with the stated complaint. Thank you.\nuser: Such a pathetic experience it\u2019s been 3 days however no call\nagent: Hello kindly assist with stated issue. Thank you.\nuser: \nagent: Hello kindly assist with stated issue. Thank you.\n\n### Response:\nCustomer is complaining that they took corporate connection paid 3 months advance on sat 28 oct but still no response. Agent updates to kindly assist with stated issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: We lost an iPad at terminal 5 Heathrow Airport security this past Friday October 27th. Need # to call to inquire.\nagent: Hi there, could you tell us what colour the iPad or it's was? I'll ask the airport to have a look.\nuser: Hi, Black I pad pro, black/grey reversible case. Left at Term 5 Heathrow security.\nagent: Hi there, we don't have anything logged, however, please try Bagport at:\nuser: I did. They suggested to get in touch with you as it was left at BA security terminal 5.\nagent: That is strange. They collect all the lost property for both Terminal 5 and Terminal 3. We give it straight to them.\nuser: Is there any way that you could check directly with them 4 me? You might get further information than me. Much appreciated.\nagent: I'm afraid this isn't something we can do, sorry. All items left on board or aircraft are handed in at the airport. We hope you're 1/2 reunited with your iPad soon. 2/2\nuser: Was not left on board. Was left at Term 5 BA security.\nagent: Hi there, sorry to hear you left your item at security. Please click on the following 1/2 link to complete a lost property report 2/2\n\n### Response:\nCustomer complains that he lost hos i pad in british airways. Agent is suggesting customer contact  with help of URL  link to get back stolen property.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019ve got an A button on brand new one x controller that doesn\u2019t seem to register every time. What can I do?\nagent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable?\nuser: Batteries are new, but I sit too far away to be wired. I\u2019ve only had it a week.\nagent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in.\nuser: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas?\nagent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired\nuser: Got it all figured out. Thanks for your help!\nagent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming!\n\n### Response:\nCustomer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer\nagent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?\nuser: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor\nagent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.\nuser: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name\nagent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.\nuser: Which means no credit? As expected\nagent: We're not able to offer anything.\n\n### Response:\nThe customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: pls I dnt hv this freedata bt hv used Up to 100mb plus #300 worth of call card. Now u are even charging me 1 naira per mb why\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 08079772477\nagent: If you did not get the sms, it means you were not qualified. UO\nuser: What about dis ur bonus check with *122*23# and *122*24# I cnt see nothing anytime I use dis codes to check dis ur 200200 jumbo wotever\nagent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.\nuser: 08079772477\nagent: We apologize ,Kindly Dial #122*23# to unlock the bonus .Thank you.EE\nuser: I just dial d code again, it says I dnt have access to this service. What is this now glory ahh show me did bonus now wht is with ur nework\nagent: Morning Smart, the line is on Jumbo and the bonus has been credited. Please dial the code #122*23# to check again. TT\nuser: Am so tired glo. Any tim I dial Dat code it's same reply, u don't have access to ds service bt m on jumbo, too annoying d 50mb dnt tk 4mins\nagent: Perhaps you can restart your phone and redial. We still see your bonus from here.\nuser: Hv don n done dat it not work. Again tel me why d 50mb data do not last pho 4mins? Den u start taking my money from main act why\nagent: Evening, kindly provide your number for a quick check. AP\n\n### Response:\nThe customer says that he don't have the free data but he have used up to 100mb plus #300 worth of call card and asks why he has been charged 1 naira per mb. The agent asks to provide the customer's number and says that if the customer did not get the sms, it means he was not qualified and asks to restart the phone and redial to the provided number to get the issue resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer\nagent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg\nuser: never did receive that call as promised via DM.\nagent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian\nuser: Svcs have been reinstated but not at the $165 rate promised. It\u2019s troublesome didn\u2019t keep their word for a 15+ year customer.\nagent: We\u2019ve shared this with the Account Specialist and an update has been requested. -Maria\nuser: Thank you for making this right. My faith in your customer service has been fully restored.\nagent: You are very welcome. I am so glad that we were able to help. -Tiff\n\n### Response:\nCustomer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: SO I Can't castfrom my app to my TV?Really?\nagent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements.\nuser: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.\nagent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well.\nuser: Nah. Not even an option. See\nagent: Are you streaming to a chromecast or directly to the TV?\nuser: It's the APP. I'm wanting to stream/cast to the Chromecast.\nagent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in?\nuser: I will attempt that. Give me a few minutes to see if that helps.\nagent: Sure thing. I'll be here once everything is done rebooting.\nuser: There is not a 'Display' setting under settings even after reboot of everything.\nagent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number?\n\n### Response:\nThe customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: still nothing? anyone have good high data use sim only plans for mobile?\nagent: \ud83d\ude33 We'd suggest keeping an eye on the app for the most up to date info on the offer Steven. We'd be sad to lose you.\nuser: Can you match an offer from EE?\nagent: We don't offer a price match service but we'd always offer you our best available deals, are you looking for anything in particular?\nuser: If you can't beat or match then not much point in discussing, don't want to leave but if o2 don't want to keep me, it's fine I'll move on\nagent: We do want to keep you Steven, have you spoken to our upgrades team directly?\nuser: Lies! I've just been given a pac code because the attitude from o2! You have 24 hours to keep me!\nagent: \ud83d\ude1e Did you speak with our upgrades team directly? What is it that you're looking for? DM us more info. We'd hate to lose you \u2709\n\n### Response:\nCustomer wants to know about better data packs for his mobile. Agents states that they don't offer price match service and would offer best available deals.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, i have a problem since halo 3 goes retrocompatible i\u2019m not able to install the game and i have it\nagent: Hi there, do you own the game on disc or digitally? What happens when you 1  try to install it, any specific error messages? Please try these steps: . 2\nuser: It, dosen\u2019t do anything i just press install and nothing happend Digitally\nagent: Try powering your console off, unplugging from the wall for five minutes, and trying again.\nuser: I already do that as i said since the game was lunch at xbox one i tried and nothing happends\nagent: What you will want to do at this point is reach out to our phone 1  team here: they may have some additional options for you to get this resolved. 2\n\n### Response:\nThe customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says \"oops something went wrong\" on both. Even tried another handset n still nope. Xx\nagent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2\nuser: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all \ud83d\ude01\nagent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike\nuser: Hi. I already have lol\nagent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray\nuser: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom \ud83d\ude01\ud83d\ude01\nagent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte\n\n### Response:\nCustomer is complaining that they have issue with the grocery app where its not loading and says \"oops something went wrong\" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This has to be the biggest inconvenience. Not to add it has been handled unprofessional\nagent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach\nuser: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington\nagent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here:\nuser: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay\nagent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach\n\n### Response:\nCustomer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, I\u2019ve items selling on buy it now, good till it ends. Do you take fee at time of sale or am I invoices at a later date? Thanks\nagent: Hi, we usually charge you with an invoice you can see on your account. Here is how it works:\nuser: Thanks for the reply, but it\u2019s not easy to find in my account. I\u2019d rather a fee was taken at the time of payment, like PayPal does.\nagent: While the automatic payment will only happen once per month, you can always make one-time payments from My eBay>Account.\nuser: Thanks, that\u2019s helpful to know\nagent: Sure thing! We're happy to help in any way we can. Happy selling! Let us know if you ever have other questions.\nuser: I still say most people would prefer a fee to come off at the point of sale \ud83d\udc4d\nagent: Since some sales may be canceled or unpaid, we like to provide time to resolve those situations. Thanks for the feedback!\n\n### Response:\nCustomer enquires that when they are going to take fee, in times of sales or invoice at a later date. Agent states that they will charge with an invoice and also states that since the sales canceled or unpaid it will take time to resolve the situations.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey there, I have a package that\u2019s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery?\nagent: Hello, please click the link to DM us with your tracking and phone number.\nuser: Since you\u2019re not responding to my DM\u2019s, I want to let you know here that I\u2019m reporting this delay to the shipper.\nagent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers.\nuser: So it\u2019s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn\u2019t moved. Delivery was scheduled for today, 11/21.\nagent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience.\nuser: But my question is WHY hasn\u2019t it resumed transit. No one has been able to answer this question for two days. Not helpful at all.\nagent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it.\nuser: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that.\nagent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at\nuser: Your tracking page says \u201cClearance completed.\u201d It has since 11/19, 2 days ago. What is the discrepancy in your system?\nagent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs.\nuser: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn\u2019t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong.\nagent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed.\n\n### Response:\nCustomer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hoping the Black Friday deals that start this week including Xbox One S\u2019.\nagent: Fingers crossed, I wouldn't mind one myself. - Pete\nuser: When does it start as I\u2019m interesting in upgrading my one to the S\nagent: The sale started today and new items will be added to it nearly everyday. - Pete\nuser: Hummm need to keep checking please put some one S deals on tomorrow lol\nagent: If it were up to me, I would put it on right now. - Pete\nuser: Haha, I\u2019m sure you know a guy.... lol\nagent: Haha, not one high enough up the food chain to make those decisions. - Pete\n\n### Response:\nCustomer inquiring regarding deal on sales  of xbox. Agent provided needful information  to the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: like what is the deal with the \u201cI\ufe0f\u201d button? You\u2019re gonna make everybody hard reset their phone because of your flawed update? It\u2019s the worst yet. Not being able to reply to a text without closing messages and reopening it....\nagent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.\nuser: I\ufe0f went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn\u2019t help. They recommended a hard reset. I\u2019d rather not. I\u2019m seeing this random \u201cI\ufe0f\u201d issue pop up on other people\u2019s texts as well out of nowhere. \u201cI\ufe0f\u201d = I Please see my pictures in the original tweet. Also. My phone keeps freezing.\nagent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we\u2019ll work there.\n\n### Response:\nUpdate to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This is how customer are harrassdd in India.even after porting for 6 mnths,they will take legal action.they have time for this and bigger fraudster are not targated.agencies please look into it\nagent: Sorry for the trouble caused, as checked, there is some outstanding amount to be payable on your account, we request you to please clear the sme.\nuser: I have called the number mentioned in sms, and it was conveyed to me that this number is permanently closed. Can u please educate yoir system and guys? I have requested to close this account 4 months back and still i am being charged? How ethical it is to scare customers for 2611/- ? Is this is how customer care works? Its mental harrassment\nagent: Sorry for the inconvenience cased to you. As checked, there is outstainding on your account and your number is temporarily disconnected. And as checked, there is no deactivation request on your account. We request you to clear outstanding. (1/2) We request you to clear outstanding on your account. Please visit the nearest Idea store. You can locate the nearest My Idea store on this link Regards, Ganesh (2/2)\nuser: Ganesh, your systems may not be correct.if no. Is disconnected,why i am beig charged? This number is ported. Please check status\nagent: We are sorry for the inconvenience caused to you. As checked you number is barred due to nonpayment the number is temporarily is disconnected. Hence request you to visit nearest Idea store for disconnection after clearing the outstanding amount.\n\n### Response:\nCustomer is complaining about that they are requested to close this account 4 months back and still i am being charged. Agent request to visit nearest idea store for disconnection after clearing the outstanding amount.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account & I got it back instantly but these were the same problems I was facing last time beforehand\nagent: Sorry to know that. Please power cycle your network devices and try again, steps here:\nuser: I have tried this a few times and am getting no results \u2639\ufe0f\nagent: Please go to Safe Mode and select Restore Default Settings. Steps here:\nuser: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help\nagent: That's odd. Have you made sure that your account isn't already activated as the primary on your console?\nuser: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games\nagent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link:\n\n### Response:\nCustomer complaining about his network connection  and getting  error code and some of his games are locked. Agent suggest to power cycle his network devices and  suggests to deactivate his consoles remotely and try using URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why doesn't web player ever work when I want it too\nagent: Hey Kayla! Can you tell us more about what's happening exactly? We'll see what we can suggest /NS\nuser: Everything else works, it's just that the music won't play.\nagent: Got it. Are you getting any specific error messages? A screenshot would come in handy /NS\nuser: Nope, nothing.\nagent: We appreciate the heads-up. Just to check, what operating system do you have installed on your computer? /MT\nuser: Of course! It's Chrome OS.\nagent: Got it. Could you try clearing your browser's cookies/cache? We'd also suggest using an incognito/private window /MT\nuser: Just did both of those, and it still doesn't play. It worked fine yesterday.\nagent: Hmm, that's odd. Can you try restarting your router? We'd also recommend trying different WiFi connections /MT\nuser: Restarted it twice already and still nothing. Usually that tends to work. I have no other WiFi connections to connect too.\nagent: Could you DM us your account's email address or username? We'll take a look backstage /MT\n\n### Response:\nThe customer is complaining that music was not playing. The agent asked for a screenshot regarding the error and asks them to dm account email address or username.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Wow look at 10 year old son's Pendolino Pumpkin \ud83d\ude31 Be sure to send in your pumpkin designs!\nuser: Hi vt help me please\nagent: How Alex?\nuser: Can you please tell me what time the first train for laton buzzard to London morro\nagent: We don't cover that route\nuser: I mean Milton Keynes\nagent: 03:30 with LM, and 06:26 with us\nuser: Is ther a weight limit on suitcase\nagent: There's isn't as long as you can carry it yourself, Alex\n\n### Response:\nCustomer is enquiring about train timings and weight limit on his luggage. Agents informs that there is no weight limit on his lugguge unless its been  carried by himself.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the spam coming to my Outlook inbox is increasing no matter how much I report or block.\nagent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser?\nuser: web browser\nagent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you!\nuser: yes I am. I tried & I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder.\nagent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We\u2019d love to hear back from you about your experience with us! Please let us know here:\n\n### Response:\nCustomer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what does 'receipt required for checkin' mean when trying to check in with your app?\nagent: Hi Dan, I would just recommend taking your card used for payment along with the confirmation. Have a great flight!\nuser: I paid with points. It doesn't let me check in even.\nagent: When paying with points, you should still have a confirmation that totals the taxes you have paid. If you can DM your booking details through, I can certainly take a look for you\ud83d\ude42\nuser: It's an error on the check-in. How can I show a receipt to a mobile check in? Your IT dept constantly let you down.\nagent: Sorry Dan, I thought it had to be produced at check in, I didn't realise this was the main issue. In honesty this isn't something we can alter here so you will need to check in at the airport. Sorry for any inconvenience on this occasion\nuser: There has been endless inconvenience with this booking. Very disappointing\nagent: You would be welcome to leave some feedback and someone will get back to you about the issues you have faced\n\n### Response:\nCustomer enquired about check-in issue. Agent updated to give some feedback and they will get back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: yo, Im trying to subscribe to your managed WordPress plan but the load just won't finish\ud83d\ude02\nagent: I am sorry to hear you are having trouble. What is the domain name used to open service?\nuser: Its sobari-dahz(dot)com (owned before service)\nagent: Thank you, we will take a look and attempt to get the order processed.\nuser: Let me know when you found a solution. Thx\nagent: Thank you for your patience the order is still be pending someone from our Sales should be in contact with instructions on how to proceed.\nuser: K.thanks Hi seems my order processed twice (different order#no) please cancel one of them because its the same\nagent: Hello! We'd be happy to remove the additional order. Please contact our support so that we can assist further.\n\n### Response:\nThe customer says that he is trying to subscribe to WordPress plan but the load isn't getting finished and adds that his order processed twice with different order numbers and requests cancel one of them. The agent asks for the domain name used to open service and informs that they will take a look and attempt to place the order and adds that they will remove the additional order.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help\nagent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link:\nuser: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen\nagent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login?\nuser: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall\nagent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here:\n\n### Response:\nCustomer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: shouldn\u2019t that be \u2018fewer\u2019? #English #language #grammarnazi\nagent: Hi Nick, sorry can you elaborate where you think fewer should be? I can log your feedback, back to our suppliers? Thank you - Brooke\nuser: \u2018Fewer than 100 calories\u2019\nagent: Hi Nick, are you referring to the \" less than 100 calories per bag? If you look at the guidelines at the bottom of the pack you will see 90 calories. This is as far as I can see on the picture you have provided. Ty, Andy\nuser: Yes. The issue is that 'less than 100 calories' is bad grammar, it should be 'fewer than 100 calories' as far as I know. The fact that there are 90 calories is irrelevant!\nagent: Hi Nick. Sorry for the confusion there. I totally agree \"less than\" is incorrect. Perhaps \"Under 100 calories\" would be another option. Can you just send me the bar code for the item? That way I can get this logged. Thanks - Cameron\nuser: Thanks!\nagent: Thanks, Nick! :) Have a good evening. - Aisha\n\n### Response:\nCustomer is asking saying about the less then 100 calories is irrelevant. Agent asks to send the  bar code.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: anybody else trying to buy music and it not letting you?? ?\nagent: You've come to the right place for help! We don't want you to miss out on your favorite music. We can help! Can you tell us what's happening specifically?\nuser: I search up a song click \u2018buy\u2019 type in my password and then it makes me do it like a billon more times and sometimes works sometimes doesn\u2019t iPhone 6s Honestly I think it\u2019s just like a malfunction and like is a bug that needs fixed maybe you could look into it?\nagent: Thanks for clarifying further for us. We\u2019d like to continue looking into this. Does this only happen in the iTunes Store app? Are you able to sign into our Apple ID website without any issues? Here is the link for that:\nuser: Yea it only happens in the iTunes app, and I\u2019m able to sign in with 0 problems\nagent: If you restart the device, does the behavior continue? DM us the results.\n\n### Response:\nThe customer wants to buy music but he is unable to do and he says that if he search up a song, click 'buy', type in password and then it makes him do it several times. The agent asks whether that happens only in the iTunes Store app, whether the customer is able to sign into their Apple ID website without any issues and asks to DM the result after trying to restart the device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Updated my phone now Siri randomly comes on & music randomly stops playing. Fix it!\nagent: We want to be sure that you can use Siri and listen to your music as you'd expect. Which music app are you using? Are you connected to any Bluetooth devices when you experience this behavior?\nuser: Apple Music & Spotify. Connected via apple head phones. No Bluetooth devices\nagent: OK, to help us isolate the issue, do you experience the same behavior when you don't have headphones connected?\nuser: No only when headphones connected\nagent: It sounds simplistic, but have you tried powering off your iPhone completely and restarting? If not, give that a try and let us know if that helps.\nuser: Tried restarting, Siri still randomly coming on, music stops playing randomly\nagent: Do you have a different pair of headphones you could use to test with? Does the same issue occur? Please DM us your answer.\n\n### Response:\nCustomer is complaining about music randomly stops playing. Agent updated that if the pair of headphones could use to test with and if the same issue occur then DM us your answer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web...\nagent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2\nuser: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!\nagent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon.\nuser: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.\nagent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue.\n\n### Response:\nCustomer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been  confirmed and also updated that there are in touch with airport manager to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm in the running to win British Airways Venice flights thanks to #competition #giveaway #FlyBA\nagent: We would love to have you back!\nuser: I'll be on board tomorrow :)\nagent: Wonderful. We can't wait to welcome you on board then.\nuser: I can't check in. App says there is no ticket number. Despite having picked seat etc I have never received an email receipt for the booking\nagent: I'm sorry to hear you're having difficulty checking in. Can you DM us your booking ref, email address and telephone number so that 1/2 2/2 we can look at this for you?\nuser: Hi I have messaged you, thanks Many thanks for sorting this out :)\nagent: No problem, William. You know where we are if we can help with anything else.\n\n### Response:\nThe customer says that he is in the running to win British Airways Venice flights but the app says there is no ticket number and adds that he have never received an email receipt for the booking. The agent apologises since the customer is facing difficulty in Checking in and asks to DM the booking ref, email address and telephone number to assist further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why am I not on the First Class upgrade request list on my flights tomorrow, just Comfort? H5C7JU\nagent: Hi, Justin. It looks like the complimentary upgrade was not selected. I have just added you to the First Class waitlist for your eligible flight. *ALA\nuser: Thank you. I see it was added for MSP to DCA, but not SEA to MSP. Appreciate the help.\nagent: You are more than welcome! *TAS\nuser: Any reason they didn\u2019t auto populate? They\u2019re selected in my profile preferences.\nagent: I am uncertain as to why your preference did not automatically populate. *TAS\nuser: No worries. Am I setup on the First Class upgrade list for SEA to MSP? Only see it for the 3rd and final let to DCA.\nagent: Hello. Please allow me one moment to research this. Thanks. *ATJ\n\n### Response:\nCustomer is enquiring about why he is not listed for first class upgrade. Agent informed that they just added to first class wait list for his eligible flight.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my has still been down since morning. Any idea how to fix it? ?\nagent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on?\nuser: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS\nagent: Were there any changes prior to this? Does this happen on and off Wi-Fi?\nuser: No, no changes at all. It only happens when the WiFi is off\nagent: Do any other applications have problems using the cellular connection? In Settings > Music is Cellular Data on?\nuser: No other apps have any problems + I don\u2019t use cellular date & it\u2019s always been off\nagent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?\nuser: Yes of course for more than 2 yrs. my last payment was on the 30th of October\nagent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link:\n\n### Response:\nCustomer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel\nagent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking!\nuser: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE\nagent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our \"Flexible Dates\" tool?\nuser: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox & IE. I'm perplexed as to how you aren't having an issue-send link\nagent: Beth, can you give it another try using this link:\nuser: Is there a way to make the layover time frame in between longer to give more flight options?\nagent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs.\nuser: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage\nagent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking.\nuser: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4?\nagent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone.\n\n### Response:\nHere customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service \ud83d\udc4f #useless #takeyourmoney\nagent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation\nuser: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! !\nagent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats?\nuser: We were told they can\u2019t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given!\nagent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time.\nuser: So if I booked 1st class there\u2019s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased!\nagent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100%\n\n### Response:\nCustomer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my xbox won't turn on. Power Supply blinks orange and white. Bought new supply same thing. What now\nagent: Hi there! Let's have you try the steps in the guide here: to help resolve this issue.\nuser: already tried that another support page says light blinking indicates power supply failure buy new one which I did but it new supply blinks So is xbox cause of fault not the power supply\nagent: Just to be sure, are you using a power strip with the console?\nuser: I was but tested without it also\nagent: We would recommend never using a power strip or surge protector with the console as it will 1  cause issues. Can you test a third power supply to be sure it is not the console? 2\nuser: I don't want to purchase a 3rd supply. What's the likely hood the xbox is killing the power supply?\nagent: Are you able to test that at a local game store or at a friend's house? If you are 1  unable to or those steps do not work you can set up a repair using this link 2\nuser: What's a repair likely to cost as a maximum?\nagent: We would not be able to speculate on that as it would depend on warranty and 1  region. But, the link we shared should give you more info once your console is registered. 2\n\n### Response:\nCustomer is complaining that their xbox is not turning on and power supply blinks orange and white. Agent recommends never to use power strip or surge protector with the console, and also shares a link which will help the customer to give more information once their console is registered.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: The Moto Z2's are garbage and you know it. Why did you sell me two of them?!\nagent: Have we done any trouble shooting to fix the issue?\nuser: Tried, yes. Succeeded, no.\nagent: Have you done a factory reset or gotten new SIM cards?\nuser: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty?\nagent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help.\nuser: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight.\nagent: Let our repair reps take a look at it.\n\n### Response:\nThe customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do I go about filling a claim for my luggage that was damaged during the flight home that I paid an extra $100 for.\nagent: Hi, Beth, I'm very sorry to see this. You would need to bring the damaged bag to the Baggage Service Office within 24hours of your... 1/2 ...flight for a Domestic flight and within 7 days if it was an International flight. *TRR 2/2\nuser: Ok I'll bring it back to the airport today. Do I need to bring anything else with it\nagent: Just bring the bag and your boarding pass for the arrival to the baggage service office. *TMS\nuser: Thank you\nagent: You are very welcome Beth. Have a good day. *TMS\n\n### Response:\nCustomer wants to know how he can fill the claim for luggage that was damaged in the flight. Agent asked the customer to bring the damage luggage to the baggage service office.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: It's been 3 days I have been waiting for my services, none of UR executives were able to listen or solve the issue.\nagent: Sorry for trouble. Request no. C1-100743221788 is under process for market move concern and will be sorted asap. Regards, Vicky\nuser: How long is this going to take., How many days u guys need to activate 2 SIM cards. tnx 4 reply, appologies won't solve d probs. I need immediate response.\nagent: Request you to share the two Idea number, so that we can assist you better. Regards, Vicky\nuser: Sent you both the mobile no.s ., expecting fruitful result at earliest\nagent: Sorry we gave you a chance of being upset with the services. We are working on your concern, please bear us for sometime.\nuser: I think i have beared enough for ur services n responses. PFA Realised, My biggest mistake is still being with idea.\nagent: Sorry, you had to go through this. As checked both the Idea numbers shared by you are active from our end.\nuser: I request u to learn the situation completely.\nagent: As checked your concern will get resolve by 21/10/2017,Please give us sometime.\nuser: R u speqkinh about sim activations r corp - individual\nagent: As checked you number will get market moved ,Please wait till 21/10/2017.\nuser: How does market moved helps me in making calls Can i get new SIM immediately activated with same no.s. I am left with no communication, not able to do financial transactions. Can't wait\nagent: We request you to visit My Idea store for duplicate sim.\n\n### Response:\nCustomer complains about the service where they are waiting to have a  activation of 2 SIM cards. Agent requested to visit Idea store for duplicate sim.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My #FIOS bill just increased 44% Why? I got no notice, just a higher bill.\nagent: We understand the frustration. Do you have access to your last bill? We need to check it to see if some discounts expired.\nuser: I just looked at last month's bill and it said that discounts expired. I thought $68/month was the regular price for lowest speed service. $98 per month is more than I want to pay for lowest speed service. I need to check the competition.\nagent: Ok, would you like to speak to one of our billing specialist to check your bill.\nuser: Yes, I would.\nagent: Please follow and DM us.\n\n### Response:\nCustomer is complaining about 44% hike in the bill without any notice. Agent states that he would speak to one of their billing specialist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm still waiting for my Iphone X. The case is here in front of me looking lonely and sad... Where is my phone\nagent: Hey Jack, what size and colour did you order? Can you also confirm the day and time it was placed please?\nuser: I got a space grey 64gb Iphone X the saturday just gone\nagent: It's up to a 4 week wait for that model ordered at that time. We'll text and email as soon as it's been dispatched \ud83d\udc4d\nuser: why so long? I can order a tooth pick from china and it would arrive quicker than that? This is \u00a31k phone would u guys like to weigh in here?\nagent: The handset is hugely popular and is in massive demand, we'll get it out to you as soon as possible \ud83d\udc4d\nuser: but if it's in such high demand why don't u stock more phones? u knew it was gonna be popular cause it has an logo on it i'm kidding i don't expect u to answer that. But u have to admit it's a good point\nagent: It depends on the stock we receive, Jack. We'll get all orders sent out as quickly as we possibly can.\n\n### Response:\nCustomer is complaining  about the iPhone  which has not yet delivered. Agent says all orders sent out as quickly as  possibly can.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello Air asia please process my case number 00197387 & 00197126 immediately. Thanks\nagent: Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds >>> and there is an internal issue which is causing the long delay. The team is doing their best >>> we've forwarded the case again to process will be updated as soon as possible once it's processed and completed.> Thank you very much for your patience. Thank-Sha\nuser: Alright, thanks\nagent: You're most welcome and apologies for the delay with inconvenience caused.- mariya\nuser: Why it's took so longgggggggggggggg\nagent: Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha\n\n### Response:\nCustomer is requested to process his case number is 00197387. Agent informed that they having some internal issue which is causing delay and  updated that they will informed once the case is processed and completed, Finally inform the customer that they will assist via DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I cancelled a payment to a scammy listing, the seller won\u2019t communicate, and now it says I need to pay now. help?\nagent: Hi Justin. We understand your concern, but if you have asked to cancel the transaction & the seller didn't approve it then you1/2 should go ahead with the payment. If something goes wrong, you still have our protection. Why do you want to cancel it?  2/2\nuser: The seller seems scammy. He won\u2019t respond. The username is weird. It wasn\u2019t shipped in the time frame. And he marked it as unpaid when I did I\u2019ve sent the seller two messages and he didn\u2019t respond to either. I really think this listing is a scam and you should look into it. I couldn\u2019t request to cancel the transaction because it said I didn\u2019t pay even though I did. The seller marked my order unpaid.\nagent: Hey Justin. Thanks for getting back to us. We have already sent a report the relevant team but remember you can report the 1/2 listing from the Report Item Link on the Page. However, you're still covered by our Buyer's Protection. Keep us posted.\n\n### Response:\nCustomer is complaining that they have cancelled a payment to a scammy listing the seller won't communicate and now it said they need to pay now. Agent updated him that they have already sent a report the relevant team .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: The fact that don\u2019t put \u2018super off peak\u2019 options on self derived machines enrages me behind words. Making me pay \u00a310 extra for absolutely no reason? Nooo buddy \ud83d\udc4b\ud83c\udffc #NoTicketForMe\nagent: Hello. Can you clarify what you mean please? Can you give details? Natalie\nuser: On the self-service machines you\u2019re never able to select \u2018super off peak\u2019 - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle\nagent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie\nuser: No staff at the station and it\u2019s on all ticket machines including Paddington\nagent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie\nuser: Kemble x\nagent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie\n\n### Response:\nCustomer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what's the points failure impacting trains around FIT? You guys have had better weeks haven't you.. And does the contribute to further discounts on my monthly season ticket or does it need to get worse yet?\nagent: Hi Tom, what journey are you making? Infrastructure faults would contribute to season ticket compensation yes. -Andy\nuser: The trains going through FIT towards BRI Good to hear. #buildingagreaterwest\nagent: There are some signalling issues near Weston which has delayed 17:16 to Bristol on its inward journey. -Andy\nuser: And are we fixed now?\nagent: Yes normal working has resumed but may be some residual delays because of congestion. -Andy\nuser: Always a pleasure dealing with you. Here's to another discount for GWR's service! Thanks :-) #buildingagreaterwest Guys. And now we are waiting for a driver on the Westbury from Bristol temple meads? :-D Can anything go right for this greater west..?\nagent: Apologies for the late departure this evening, Tom. - Jordan\n\n### Response:\nThe customer asks what's the points failure impacting trains around FIT and asks whether it is fixed now. The agent asks what journey the customer was making and informs that infrastructure faults would contribute to season ticket compensation and adds that normal working has resumed now.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can play several albums, including this one in Chrome, but the application won't play it\nagent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM\nuser: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02\nagent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM\nuser: Nope, still can't get the songs to play.\nagent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album > 3 dots > Share > URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM\n\n### Response:\nCustomer complaining that spotify cares application wont play. Agent is suggests to logging out and restart  his device and and asking about his device and  and operating system and also asking his to dm his account user name.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey why are there episodes of season 7 missing?\nagent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it!\nuser: Thank you for the response. Any idea on when it might be added? ?\nagent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates.\nuser: Thank you for the response Hi - any new developments on this\nagent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future!\nuser: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month.\nagent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.\n\n### Response:\nCustomer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: grapes bought on Saturday from Lincoln store... \ud83e\udd14\ud83d\ude14\nagent: Hi there, oh no! Are they still in date? TY - George\nuser: Yes George. Best before the 7th. F\nagent: Hi Faye, I'm really sorry that you found this in your grapes. I can understand your concerns. 1/4 Would you be able to return the product to the any of our Extra/Super/Metro store and they will log this for you and give you a refund. 2/4 Look forward to hearing back from you. Thanks - Mark 4/4 Can I also ask for your full name, address, a clear photo of the product barcode and the supplier code so I can log this on my end? 3/4\n\n### Response:\nCustomer is complaining about the grapes that bought on Saturday from Lincoln store. Agent asks for their full name, address, a clear photo of the product barcode and the supplier code so that they can log this from their end.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #TuesdayThoughts -when you walk into & the person working the floor asks if you \u201chave a transaction today\u201d \ud83e\udd14\ud83d\ude06\ud83d\ude33 #Gr8MarketingPlan\nagent: Were you able to complete your banking today? Let me know if you need me to look into something for you. I'm here to help.\nuser: I just do not understand this vending machine language at all. Super creepy 4 years I\u2019ve avoided walking into your bank b/c somebody runs up to me & asks if I have a transaction. Ummm... NO, I\u2019m here 4 the brownies!\nagent: We appreciate the feedback, Jen. Did you visit a specific branch? If so, provide the address so I can share this properly.\nuser: happens at every branch...vending machine lingo. No one wants somebody coming up 2 them at the bank 2 ask if they have a transaction. #WEIRD\nagent: I appreciate you providing your input. I'll be sure to share your feedback with our support team.\n\n### Response:\nThe customer is asking why the vending machine not working because of which no one could do any transactions. The agent asks which specific branch the customer visited, the address of the branch and says they would share the feedback with their support team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down!\nagent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff\nuser: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received.\nagent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff\nuser: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!!\nagent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris\n\n### Response:\nCustomer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: absolutely appalled by the fact that Tesco don\u2019t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? !\nagent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2\nuser: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too!\nagent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2\nuser: So you\u2019re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that\u2019s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for \u00a3\u00a3\u00a3! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they\u2019re boys?!\nagent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3\n\n### Response:\nCustomer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: bought a celcus tv from your Finchley store last year in December and it stopped working yesterday - can you repair it or change Your cctv recording from the date we bought it -\nagent: Can you confirm did you pay cash or card for the telvision? We accept credit/debit card statements as a proof of purchase. Steven\nuser: Yes. I paid by card, I think there were other things I bought with the tv as well , but I remember the price of the television was \u00a3175 Actually, I just checked my bank statements and I bought the tv in January 2017 and not dec 2016 and paid for it by card - \u00a3175\nagent: We would use the bank statements transaction ID to match our till receipts. If you return the television with your credit/debit card...1/2 ...statement our in store colleagues will advise you further. Steven 2/2\nuser: Great! Thank you. One last question, I\u2019ve recycled the Tv\u2019s box - is it rwqur Required**\nagent: As long as you've got proof of purchase you'll be fine Dimitar! Ewan\n\n### Response:\nCustomer is asking to repair or change the television which is not working. Agent updated to return the television with their credit/debit card.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: really? Not even close to sufficient packing material. Haven\u2019t tested light with box smash shown or strip led lights \ud83e\udd28\nagent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here:\nuser: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. \ud83e\udd37\ud83c\udffb\u200d\u2642\ufe0fexhangw\nagent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly.\nuser: I did reach out to them, they said amazon told them to have me contact amazon. I\u2019ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that\u2019s he part I find most ironic. Wasn\u2019t sellers fault on this one\nagent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you.\n\n### Response:\nTher customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: did divide get taken down from Spotify? It's the only album that doesn't play\nagent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY\nuser: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says \"this song is not available\" on 90% of his songs...\nagent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK\nuser: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10\nagent: Thanks for the info. Could you try logging out > restarting both devices > logging back in? Does that help? /RK\nuser: Continues to say \"this song is not available.\"\nagent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted!\nuser: I've done that. still nothing. here's a screenshot of what it says when i try to play a song.\nagent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK\nuser: Wi-Fi or wired. Still the same. Rather odd.\nagent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK\n\n### Response:\nCustomer is complaining that 90% of songs are not playing and notifying like not available in the album.  Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Yo how do I get a 4G LTE SIM I already have a SIM.\nagent: Hello Issa, kindly visit he Gloworld shop with your present SIM, N100 and a valid ID for a 4G SIM replacement. TT\nuser: That was fast. Thanks.\nagent: You are welcome. Stay Unlimited! TT\nuser: One more thing tho'..\nagent: Kindly provide your location for assistance. TT\nuser: Calabar, Nigeria\nagent: Visit Gloworld shop or Glo Zone at locations below. TT\n\n### Response:\nCustomer is asking how to get a 4G LTE SIM. Agent informed to visit Gloworld shop with the present SIM, N100 and a valid ID for SIM replacement.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do i preorder my iphone X through you guys or apple?\nagent: You would pre-order through T-Mobile :) You can come back to this chat and pre order or you can also order on yo...\nuser: How do I do either of those? and what time? What are my financing options?\nagent: We have the 24 month loan option (EIP) or we have the 18 month lease option (Jump on Demand) You can call 611 f...\nuser: The tmobile my account isnt working with the preorder :(\nagent: Sorry about that let me help you out! Can I have you verify through this link please :) *TiaKappus\nuser: im on phone support right now but ill click if i need it! ! just sent verification!\nagent: Which line number? also which GB and color? *TiaKappus\nuser: the 925 number and 64GB Silver please!\nagent: Is this for a prepaid account? if not what is your phone number *TiaKappus\n\n### Response:\nCustomer is asking that can they preorder their iPhone X through them or apple. Agent updates that they can preorder through T-Mobile and can come back to this chat.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Encountered nothing but incompetent & indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding \u00a31800 & (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2)\nagent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help:\nuser: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. & my delivery has been delayed until next week which will be a week more than after I made the first order \ud83d\ude21 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no.\nagent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date?\nuser: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement!\nagent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!!\nuser: So you're ignoring the fact that you've not refunded the delivery cost? \ud83e\udd26\nagent: We'd be happy to look into all options with you. Please contact us by phone or chat here:\n\n### Response:\nCustomer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: u need 2 sort out ur new traffic lights on roundabout. Cars queued all the way to back of supermarket car 1/2 Park because the lights at morrisons don't work in sync with roundabout. #chaos 2/2 Seems to be because the lights at morrisons let 3 cars out at a time. Wtf?\nagent: Gosh so sorry! Not the best look! Which store is this I can report it to the Store Manager. Raj\nuser: I don't think it's ur fault and doesn't require an apology. Weston super mare branch. Since the council have updated their traffic 1/2 System, the traffic in your car park builds and builds during busy times. Not morrisons fault 2/2 Ps although perhaps they could put pressure on to sort it as they don't listen to tax payers like me!\nagent: No problem - we will see if we can make improvements to the system in the future. Raj\nuser: As I said I don't think it's ur responsibility but perhaps will listen to a multi million \u00a3 company!\nagent: We've passed your comments onto see what we can do :) - Polly\nuser: Thanks for your help\nagent: You're welcome :) - Polly\n\n### Response:\nThe customer suggests to sort out new traffic lights on Morrisons roundabout, says that the cars are queued all the way because the lights at Morrisons don't work in sync with roundabout. The agent asks which store the problem was at so that he can report it to the Store Manager and adds that they have passed the comments onto see what they can do.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap.\nagent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it.\nuser: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options?\nagent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company.\nuser: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry!\nagent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further.\nuser: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance?\nagent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them.\nuser: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas.\nagent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address.\n\n### Response:\nSomeone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do you guys hate Taylor Swift? Because after I did the last update my new Taylor Swift album is gone! That combined with all these other nonsense glitches - perfect time for Google to come out with a phone.\nagent: We want to do what we can to help you with your device. Were you able to find your music? What's going on with your device?\nuser: After the newest update the Reputation album has completely disappeared from my music \ud83d\ude1f\ud83d\ude21\nagent: Were you able to locate and download the album again to your device?\nuser: Yes not sure what happened but I went back into my download history on a different device and was able to get it back \ud83d\ude44\nagent: Let's start by redownloading the album following these steps: Keep us posted with what happens from here. We're glad to hear you were able to download it again! Please let us know if we can help with anything else from here.\n\n### Response:\nCustomer is complaining about after the newest update reputation album has completely disappear from my music. Agent asking were u able to locate and download the album again to your device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881\nagent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership?\nuser: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback.\nagent: Kindly contact our team here: and we'll check.\nuser: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881\nagent: Kindly share your details here: and I'll look into this.\nuser: Are you callin me for this ? Please call me for more clarification on 9899955881\nagent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2) Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2)\n\n### Response:\nCustomer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.\nagent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor?\nuser: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.\nagent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account?\nuser: Yes I can do it. But how do I reach you on Amex chat?\nagent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold?\nuser: It\u2019s been over 3 months\nagent: Do you have time to secure chat with me?\nuser: Yes I do\nagent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there.  Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure.\nuser: So what did you find out?\nagent: I have great news! The account has been remediated; you should see the update within 24-48hrs.\nuser: Thanks for the update and thanks for your effort to make it happen!\nagent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day.\n\n### Response:\nCustomer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes & does it's own thing,wish I'd never upgraded\nagent: \ud83d\ude27 Does it have the latest version of software installed? Have you tried a full back up & restore?\nuser: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund\nagent: How long have you had the phone? Just to clarify have you tried a back up and hard reset?\nuser: Hi, I've had the phone for over a month now. How do I reset It? ?\nagent: If you drop us a DM we can run you through it:\n\n### Response:\nCustomer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Dear if you know there is no money in the account, don't swipe the card, it's that damn simple.\nagent: Did something happen to make you say this? If so, please tell me more (no account numbers). I'm here to help.\nuser: YES! I hate Wells Fargo's slimy dirty sneaky tricky ways to scam people out of more money when they need it most. It makes me sick\nagent: If there's a specific experience that made you feel unhappy with us, please let me know (no account numbers).\n\n### Response:\nCustomer is saying that there is no money in the account and not to swap. Customer is using slang language as well. Agent is asking customer's account number. Since the customer is unhappy.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Our cable is down so my mom called She\u2019s been on hold for over an hour.\nagent: That is a long time to wait. We can help here. Are other services down or just the TV?\nuser: Just the tv\nagent: What error message is being shown on the TV?\nuser: None of channels are unavailable. We\u2019ve tried to troubleshoot it but it isn\u2019t working. It isn\u2019t a video/picture issue\nagent: The \"channel unavailable\" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue?\nuser: Yes they\u2019re all having the same issue\nagent: Do you happen to know where your main splitter is?\nuser: Yes\nagent: Please check the connection on your splitter to make sure it is secured.\nuser: It\u2019s secured. What\u2019s next?\nagent: We want to try a reset to your home network. Do you know where your back up battery is located?\nuser: Yes\nagent: Please press and hold down the \"Alarm Silence\" or \"ONT Reset\" button for about 15 seconds. The network terminal to reboot.\nuser: I did that. Nothing happened\nagent: When you reset the battery backup did you wait 5 minutes and reset the router?\nuser: Yes that didn\u2019t work\nagent: Thanks for trying. Please follow and DM us to continue.\n\n### Response:\nCustomer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi there we have a holiday booked through you but operated by\nagent: Hi Talie, if you made your booking with our Holidays team you would have to speak to them directly. Their contact details can be (1/2) found here\nuser: I didn't book with the holidays team was literally just booked online and want help with the flights? We're abroad and 6 hours behind So quite a bit worried! They are all phone numbers and we don't have international calls\nagent: Apologies for the confusion, Talie. Is your booking for a flight only? If so please DM us your full name, 1/3 booking ref, email and contact number. If you have a ground element attached, such as hotel, 2/3 you'll need to contact our holidays team. Please follow this link for our contact details:\nuser: Do they have an online contact? As mentioned we can't ring internationally and we're just asking for some help regarding transfers\nagent: You'll need to call 0208 707 4480 I'm afraid. You need to discuss any changes over the phone, sorry.\n\n### Response:\nCustomer enquires about the bookings which he had made with @AmericanAir instead of booking with @British_Airways. Agent states that the changes will be discuss over the phone itself.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: i loaded N1500 today to subscribe for data and it dissappeared. No Data, no Airtime Kindly explain what is going on....really upset as this hampered my work flow today.\nagent: Hello, kindly share the affected number via inbox for check and assistance. Thank you for choosing Airtel\nuser: 08127170613\nagent: Hello thank you for this tweet.  Hello, please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.\nuser: you put it there after I complained about it.People should get their money's worth everytime, we already spend too much on data\nagent: Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.  Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle . Kindly dial *140# to confirm your balance. Thank you for choosing Airtel.\n\n### Response:\nThe customer is complaining that the n1500 todat to subscribe to data has disappeared. The agent updated that as that #1500 was used for bb unlimited bundle for 3g as seen on check and asked to dail *140# to confirm their balance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?\nagent: Hello! Let's try going through the steps here: to see if that helps with the blank screen.\nuser: Nothing happening still. Any other ideas? I\u2019m plugging it into the same hdmi port my S was plugged into\nagent: Are you using the HDMI cable that was included int he box with your console?\nuser: Yes\nagent: If you try using a different TV or HDMI cable does that help?\nuser: I tried a different hdmi cable with no luck. I can\u2019t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It\u2019s doing its updates now. Then I\u2019ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative\nagent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help\n\n### Response:\nCustomer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link  for black screen.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Lr Classic sync to cloud is stuck at 159 images uploading and 16 pending. How to clear the queue and get sync working again?\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks  Hi Tore, could you please check this link & let us know how many images do you see synced here: .\nuser: Hi, the stats on the dashboard says 162445 photos and some videos.\nagent: Could you please let us know where are you seeing the pending images on your mobile device or on the Desktop?\nuser: It's on the Desktop, in Preferences, Lightroom CC and Sync activities\nagent: Please refer to this forum thread & let us know if it helps: .\nuser: The thread suggests that changing the rating of an image would make it sync. Unfortunately, that did not work for me.\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.  In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them.\nuser: This would not work, I'm using Lr Classic on a Windows computer. The LR Classic does not have a \"cloud icon\", I believe that suggestion is for Lr CC.\nagent: Hi Tore, Please refer the feedback link related to this issue and delete the sync.lrdata and check if that helps.  Yes, that's right. Its there in Lightroom CC not in Classic CC.\n\n### Response:\nCustomer complaining that his lr classic sync to cloud is stuck at 159 images and 16 pending. Agent suggest that they are looping in an expert they can help him over their and telling that to check the link and let he know how many images do he see synced using URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: -Loyal customer for years but c\u2019mon Nike, 2 months and the air bubble has popped! Not Cool.\nagent: That's not what we like to see. Where did you purchase the shoes?\nuser: Thanks for the quick reply! If memory serves me correct, I\ufe0f believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY.\nagent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly?\nuser: I\ufe0f have not. I\ufe0f threw the box away, along with the receipt. I\ufe0f have not. No longer have the receipt or box.\nagent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details:\nuser: Thanks to and for swapping out damaged item for a new one. Great customer service!\nagent: Glad to hear, Mario. We're always just a tweet away.\n\n### Response:\nCustomer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am dying .. now what do I do ?? \ud83d\ude2d\ud83d\ude2d ! Pls fix\nagent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU\nuser: It\u2019s saying the developers need to update the app ? I updated to iOS 11 and it\u2019s not compatible with Spotify6 \ud83d\ude2d\nagent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU\nuser: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in.\nagent: That's great! Just give us a shout if you need anything else. We're... /JU\n\n### Response:\nCustomer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: out of country n trying to access$$ thru ATM. Not working when using PIN. Help!! Please!\nagent: Hi sorry to hear. Which U.S. based card is this concerning? Pls do not share any personal information.\nuser: Delta Sky miles Gold\nagent: Do you have access to your account online so I can see if you're eligible for a temporary PIN?\nuser: Yes. I have a PIN but doesn't seem to work\nagent: to do this we would need to chat securely through our website so that I can see your account. Do you have time now?\nuser: Yes On now what do you need from me?\nagent: Great. Pls go to , log in, & select code 10240 & we will continue from there.\n\n### Response:\nCustomer is complaining that he is unable to access $$ from the ATM out of country. Agent is asking about the personal information of the customer and PIN details. Agent also provided URL to login.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: needs to get their crap together with showing \"upcoming\" episodes that recently aired. I get your beta live subscription, but come on!\nagent: That shouldn't be the case, Jenell! Which shows/eps are you seeing this with? If you've added to My Stuff it should be in DVR.\nuser: I love you guys. I just don't have enough storage for all my shows or $ to upgrade. I also don't like the 10 min teasers of some shows.\nagent: We'll be sure to share the feedback regarding storage. W/ regards to the 10 minute teasers, which shows is this in reference to?\nuser: I will. Thanks. Also it's in reference to Project Runway.\nagent: Are you referring to the ep recaps that play before ep selected? These are provided by the network, but we'll share the feedback.\nuser: No. It's actually listed as an ep but it's only 5-10 minutes long. Then it cuts off and you have to click on the next ep. Just for that show\nagent: Got it! We'll be sure to share your feedback about this with our team. If you have any other questions, we'll be a tweet away!\n\n### Response:\nCustomer asks to get their crap together with showing upcoming episodes that recently aired. Agent says to share  feedback about this their team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Oh no please tell us you\u2019re not discontinuing your guinea pig muesli? We won\u2019t eat anything else & will starve!\ud83d\ude25\nagent: Hi there, I'm having trouble finding this product, do you have the product packaging? If so can you please DM a clear photo of it? TY - Mark\nuser: We\u2019re having technical problems with DM so here\u2019s a photo (with added piggy).\nagent: Hi there :) I'm afraid the Guinea Pig Food Muesli has been removed from our range :( 1/2 We do stock these I know this isn't the same so hopefully this isn't too disappointing for the gang! -James 2/2\nuser: Oh no, this is very bad news for us piggies, we don\u2019t like nuggets & refuse to eat them\ud83d\ude14\nagent: Hi There, I'm really sorry about this. Maybe you could mix the Tesco Guinea Pig Nuggets with something else that they enjoy? 1/2 I do with with my rabbits and they seem to love it. Otherwise I do hope that you can find an alternative product. Thanks, Jessica :)\nuser: We\u2019ll research different muesli, last time we tried to mix food they picked out the bits they liked & left the nuggets! Hugs to your rabbit\ud83d\udc30\nagent: I hope that you find the right mix - Laura :)\n\n### Response:\nCustomer is enquiring about the not to discontinue the guinea pig muesli. Agent updated the customer to DM with the photo of the product and inform that the same stock not there and suggest to mix the Tesco Guinea Pig nuggets with some thing else.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said \u201cshipped\u201d....\nagent: Did the tracking say it was delivered?\nuser: no\nagent: We'd like to take another look into this with you. Please reach out via phone/chat here:\nuser: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back!\nagent: Thank you for the update. Glad we were able to help!\n\n### Response:\nCustomer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am so excited for Christmas \u2764\ufe0f\ud83d\udc9c\nagent: Us too! When do the Christmas decorations go up?\nuser: Well in my house it is the start or it is the 4th \ud83d\ude0d\nagent: Do you have a usual colour theme?\nuser: Yes!! Red,green,silver and gold \u2764\ufe0f\ud83d\udc9c\nagent: A lovely mix of colours Erin! Do you opt for a real or artificial tree?\nuser: Real tree is my favourite \u2764\ufe0f\u2764\ufe0f\nagent: Can't beat the smell of a real Christmas tree! \ud83d\ude0a Are you hosting this Christmas?\nuser: No my Nan is she Is the best at Christmas dinners \u2764\ufe0f\ud83d\udc9c\nagent: Aww fantastic! Does your Nan have a speciality dish that makes your Christmas?\nuser: Ye it is ham or chicken it is so good\nagent: Bet you're looking forward to the big day now \ud83d\ude01 Not long to wait! Will you be giving Nan a hand in the kitchen \ud83d\ude01\n\n### Response:\nCustomer telling that he is exited for Christmas. Agent asking that will he have usual color theme and asking to give his hand in the kitchen.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . Finished Grand Slam but I can\u2019t open the supply drop for it! Help please!\nagent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see?\nuser: I just finished my Grand slam Special contract. But it\u2019s not showing any rewards. It doesn\u2019t show an error code\nagent: I see. Can you let me know your platform and PSN ID?\nuser: PS4 - Noxi_Gunner Email used on the account is __email__\nagent: If you don't mind, can you provide a video of the issue you're experiencing?\nuser: \nagent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards.\nuser: Okay thank you\nagent: Keep me posted on the results.\n\n### Response:\nCustomer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why when I listen on my computer do I have to be Online to get my full library of songs. Sort of an inconvenience.\nagent: Hey Ryan! Only the songs you have downloaded will be available for offline play. Let us know if there's anything else we can do for you /TF\nuser: Yeah I get that. So where do I download them with the app on my computer these are the options I have\nagent: Got it. Here's some handy info about listening to your music offline: /TF\nuser: Yes I know how that works but there is no download button above my songs list\nagent: We hear you. Just to check, are the songs you're wanting to listen to while offline currently in a playlist? Keep us posted /TF\nuser: Some are some aren't\nagent: We hear you. In order to save songs for offline listening, you will need to create a playlist with those songs in it. You should then see an option to download the songs. Give that a shot and let us know how it goes /TF\nuser: That's not a pain in the ass at all\nagent: We understand your frustration. We'll pass this feedback on to the right team /TF\n\n### Response:\nCustomer is asking whether they need to be online to get full library songs. Agent replies that this feedback will be passed to the right team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Your service at Oban, Calabar is down for 3 days! An your team fast Trac and resolve?\nagent: We apologize.Kindly provide your number, device type, exact location and error response for a quick check . Thank you. AP\nuser: Oban, Calabar. 08053530355 Oban, Calabar. No network for 4 days. 08053530355. Gionee A1.\nagent: Kindly provide your error message, exact location with landmarks at Oban,alternate number, issue duration and device type for assistance TT The issue reported has been escalated for resolution. Kindly be patient. TT\nuser: Whoever is responsible need to be sanctioned or replaced. It's a regular phenomenon, pls.\nagent: We sincerely apologize. Issue will be resolved. Thank you for your patience. TT\nuser: Network is up. Thax a mil.\nagent: We appreciate the feed back. Stay unlimited .EE\nuser: Oban, Calabar. 08053530355\nagent: Good morning. Please update us real time as we were informed that the issue has been treated.\nuser: Yes. Issue resolved yesterday. I sent a feed back same day. Pls keep an eye, deals on diesel takes place there.\nagent: Thank you for the feedback. Stay Unlimited. UO.\n\n### Response:\nCustomer is facing network issue @Oban. Agent informs customer to update real time  as he has been informed that issue has been treated.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . if an ATM doesn't work because of suspicious activity out of your normal withdrawl zone why does it take $ out ur act??? . now hundreds taken out of my act... And now not gonna show up til Tuesday?\nagent: Hello, we're here to help.  Please use link below to send your full name/ZIP/phone/account type and we\u2019ll follow up with you.\nuser: Don't see a link. Sent a DM, tried calling in but said the wait time was 42 minutes........\nagent: I called and left a message for you. What's the best time to reach you?\nuser: I just missed it call again I called back entered extension. On hold leaving u a vm\nagent: I called and left a message for you. Please let us know if you still need help.\nuser: I called back and left a VM and tweeted right back. But of course never heard anything besides a tweet almost a day later\nagent: I called back and left a message. Please let us know when is good time to call you.\n\n### Response:\nCustomer is asking about the denied transaction at the ATM he faced. Agent is requesting to know the right time to call the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ...\nuser: your construction people finished the line work yesterday and in their words \" you are ready for modem installation tomorrow. \". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess.\nagent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem...\nuser: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right.\nagent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t...\nuser: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did.\nagent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth...\n\n### Response:\nCustomer is complaning that modem is not connected. Agent is suggests to submit a request  to have the power to the lines using URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Did you know Tracking numbers are NOT porting over from Paypal? Got dinged on 10/20 shipment that was uploaded I uploaded ON TIME and Paypal did not send the tracking to eBay. Is that MY fault?\nagent: Eek! That's definitely not good. Do tracking numbers show in your Sold folder, Marsha? Were the labels created via PayPal?\nuser: I print my labels through & manually input number into PayPal as I go. If you look at transaction, you'll see. Today I input both I added the ttacking from the 19th to my eBay Order Details today when I saw it as missing. I copied it from PayPal where I input initially\nagent: Gotcha. I'll take a look at it. DM us your item number, email address, first/last name and postal code on file.\nuser: Will do! Will also send screen shot from PP Sent the information via DM\nagent: Beautiful, I just replied!\n\n### Response:\nCustomer is complaining that their tracking numbers are not porting over from Paypal, and got dinged on 10/20 shipment that was upload, they even uploaded on time but paypal did not send the tracking to ebay. Agent updates to DM their item umber, mail address, first/last name and postal code on file.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why isn\u2019t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it\u2019s been offline for awhile now. Enlighten me.\nagent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat?\nuser: done.\nagent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi...\nuser: done again Is anyone going to come?\nagent: We are awaiting the best call back number, so we can setup the appointment for you.  Please provide the best call ahead number via DM, thanks.\nuser: done\nagent: Thanks, I'm pulling up the schedule now.\n\n### Response:\nCustomer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all!\nagent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha\nuser: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly.\nagent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris.\nuser: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level.\nagent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris.\nuser: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello\nagent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny\n\n### Response:\nCustomer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Arlington VA here\u2014Internet okay, Internet TV guide okay, but no TV channels\u2014none. When is service going to be restored?\nagent: Are you getting channel unavailable message?\nuser: Yes\u2014that message on both boxes.\nagent: Thank you, if you were to reboot one of the two does it update with the correct time?\nuser: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther\u2014ie, no internet guide\nagent: Can you try reseating your coax cable on the back? Let us know if that helps.\nuser: Both boxes are out simultaneously\u2014the odds that the coax cables to both of them loosened at the same time are close to zero.\nagent: Do you know where your main splitter located?\nuser: Thanks for trying to help\u2014originally posted trying to get an outage update. I\u2019ll call local FIOS.\nagent: You can sign in with your credentials to check for outages at\n\n### Response:\nHere customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting  still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, is there an age range for the child's in the parent child's bays?\nagent: We do expect customers to use their initiative, we wouldn't advise parents to use these bays with their 30 YO son/daughter. TY - Mike 2/2 Hi Matt, there isn't really an age limit for children in our parent child facilities. 1/2\nuser: Well that's obvious Mike. I was wondering more if you thought 15 YO was suitable or not. state on their signs 12 and under. Maybe you could do it too.\nagent: Hi Matt, I can see your point about not having a clear sign with an age restriction. I would like to log this feedback for review. 1/2 Are you able to DM me your name, address and postcode so I can get that done? Thanks - Mike. 2/2\nuser: Just sent the message cheers\nagent: Hi Matt, I've made a full log of this suggestion on our system for future review. If there's anything else, please let us know. TY - Rhys\n\n### Response:\nCustomer asking is there any age range for the child's in the parent child's bays. Agent updating that there isn't really an age limit for children in our parent child facilities.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks\nagent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this.\nuser: May I have a phone number or email to contact them? Thank you!\nagent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them.\nuser: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets\nagent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you.\nuser: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks\nagent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2\n\n### Response:\nCustomer enquirers about staff travel  booking. Agent informed to contact MyIDTravel for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Multiple mapping caused by #OneDrive in #Windows10 makes removing #RecentPlaces even more frustrating. Any idea\nagent: Let's work on this. Recent Folders exists in Windows 10, check out ThePhinx post on this link\nuser: thank you. Will check it out.\nagent: Good day. Checking back with you. Is everything working on your end? Please get back to us if you need further help.\nuser: I'm afraid not. I want Recent Places in the Open and Save As dialogue (rather than a list of recent files)\nagent: We value your feedback regarding this matter. We suggest that you share your suggestion here: Help us improve our Twitter support by answering our survey on this link: Thank you.\n\n### Response:\nCustomer is complaining about the multiple mapping caused by  onedrive in windows 10 makes 115890 removing recent places. Agent asks to improve their twitter support by answering survey on the link:URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How are you still issuing paper vouchers redeemable by mail only? Please get your act together & jump into the 21st century\nagent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding.\nuser: surely you can have a better way to redeem them then to have to mail them in?\nagent: They can be brought into an AA ticket counter for payment as well.\nuser: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone\nagent: Electronic vouchers are in the works. Our apologies for any inconvenience.\nuser: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now!\nagent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p.\nuser: ...not to mention the voucher was for a flight you canceled for mechanical issues & didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions?\nagent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience.\nuser: So you're saying I'm meant to take time off work? How about just scanning & sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email?\nagent: You'll need to bring the voucher in person in order to use it.\n\n### Response:\nCustomer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Because of your crap system & equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance?\nagent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with?  .\nuser: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about.\nagent: Is this a business class account?  .\nuser: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it.\nagent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative?  .\nuser: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit & guests won't troubleshoot, they'll just bypass the DTA. Not a good thing.\nagent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick & full access to your account. Do you have contact information...\nuser: Is it available 24/7? Would a guest be able to call? What info would they have to give?\nagent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787.  .\nuser: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best.\nagent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us\n\n### Response:\nCustomer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: due to 6th Nov AK6044 flight schedule changed. Could help me to check whether got late flight after AK6044? I would like to\nagent: Sure Cheng, the last flight is at 20:00 from JHB-KUL. May we have your booking number please? -Floi\nuser: QC7UYB I mean KL back JB AK6044\nagent: Hi, the last flight would be at 20:00 AK 6048. Please note that there's no options as retimed is less than 45 mins. Thanks.\nuser: Can you assist to change the late flight as I was informed the AK6044 reschedule to earlier 6:35pm?\nagent: Sorry but there's no option available as the retime is only 35 minutes. You may do flight change online via >> >>Manage my Booking if you want, it'll be subject to applicable fees. Thanks. -Floi\nuser: No option? Mean I have no option to change schedule even thought u Reschedule flight earlier?\nagent: Unfortunately nope, Farn Fong. Options are only available for flights affected by retimed more than 45 minutes. Thanks. -Miza\n\n### Response:\nThe customer is asaking that the flight on 6th nov ak6044 schedule changed and asks for a help to check late flight after ak6044. The agent updated that there is no option available as the retime is only 35 minutes and asked manage my booking if they want for applicable fees.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all.\nagent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks.\nuser: How do you work out stock availability then?\nagent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to?\nuser: It's usually the dine in for two for \u00a310 mainly\nagent: Thanks, Jasmine - please can we ask which stores you usually visit too?\nuser: Mostly it's the one at Glasgow silverburn I go to.\nagent: Thanks, Jasmine - we'll let our Food team know.\n\n### Response:\nThe client has many questions. The agent answers all questions even if they are not problems to solve.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my contacts on my windows Phone are gone. Still visible on pc. Please help.\nagent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?\nuser: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue.\nagent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details:\nuser: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet...\nagent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!\nuser: It works! Thank you!\nagent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.\n\n### Response:\nCustomer lost his contacts on Windows phone and  can still see on his PC. Agent directs customer to remove photo which contains  customers email address and send them a DM for further questions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link?\nagent: Hi Darren, of course, please can you try this link:\nuser: Server cannot be found\nagent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it\nuser: Nope. Same issue. Not to worry. I\u2019ve got a book. Got it. Took a few attempts of forgetting network etc.\nagent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :)\n\n### Response:\nCustomer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect &amp then follow the link again and will managed to connect.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: You were right, nice flight. I got a problem though! While in the plane with my carryon, the flight attendant slammed the over he'd door on the handle and broke my carryon!\nagent: Oh, no! I am so disappointed to hear that. It is best to take the damaged bag to our Baggage Service Office and have them review the damages. *AJL\nuser: Is there a way to do it any other way? I landed at midnight in Pittsburgh and nothing was open! Thank you for your quick response though!\nagent: Regretfully, the airport Baggage Services has to make a report and document damages to make sure that this gets taken care of. This would be the only place that could do it. *TBW\nuser: I live 2 hrs from Pittsburgh Airport...\nagent: Hi Andy, I am so sorry. You can also file online as well. We do need to know the purchase price, the age of the bag and a description of the damage. You could upload a picture Please use this link to our website. Thank you. *TJM\nuser: Thank you so much. I have all that information already!\nagent: Perfect, thank you for your patience. Thank you for flying Delta! *TJM\nuser: No, thank you! You guys put American to Shame!! !\nagent: Wow! We are cool like that! We do appreciate you choosing Delta. *TJM\n\n### Response:\nCustomer is complaining about  flight door handle broken his carryon. Agent is replying that take a damaged bag to baggage service as  they will review the damages.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have heard that you make a free from Christmas cake kit, will this be available in Kidderminster? (Please say yes!)\nagent: Hi Rachel, I can let you know we ohhhh (drum roll) Do have this in our Kidderminster Superstore :)! Ty - Darren\nuser: Very exciting! Do you know where abouts I can find it? I couldn't see it this week when I looked.\nagent: Hi Rachel, you should be able to find the kits on the right hand side of aisle 33. I hope this helps, Leah.\nuser: Brilliant! Thank you! My toddler is very much looking forward to baking! I am in Tesco right now and the staff can't find it :(\nagent: I am sorry Rachel. Have the store started stocking other Christmas related goods? Thanks - Lara.\nuser: Lots, all other free from Christmas items but no space for a free from Christmas cake kit :( Leah's tweet said it was in stock but it's not\nagent: Hi Rachel, I'm so sorry. Are you referring to the Free From Vanilla Christmas jumper cake kit by any chance? - Kirsten\nuser: I was told you had a specific free from Christmas cake kit? (Traditional fruit cake)\nagent: Hi Rachel, we have the Free From Vanilla cake kit and Free From Chocolate Christmas Pudding kits available. Thanks - Ian\n\n### Response:\nCustomer is enquiring about the Christmas cake it. Agent updated the customer that they have free from Vanilla cake kit and free chocolate Christmas pudding kits available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?\nagent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are >>> changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable >>> (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). >>> You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha\nuser: I\u2019ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It\u2019s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.\nagent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y\n\n### Response:\nCustomer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is there a way to improve the GPS accuracy of your NRC app? Mine are very off compared to prev versions of your app. Thanks!\nagent: We'll take this one. What device, operating system and version of the app are you using? How are you holding your device?\nuser: Thanks! iPhone 8, OS 11.0, NRC app version 5.8.0, held on hip, everything same as prev, but seems like it isn't near as specific (see photo)\nagent: Let's have you log out> restart your device> log in. When you can, please give it a quick test run and report back.\nuser: Seems like it might\u2019ve worked, still a little off but much better than before. Thank you for your quick responses and help!\nagent: You're welcome, Jonathan. We're glad to see you back up and running. Give us a shout if you need assistance with anything else.\nuser: Yikes, spoke too soon, still inaccurate. Is there a way to sample the GPS points more often? Ran >7 mi, but app only registered ~6 yesterday\nagent: For best accuracy, we recommend holding your phone in your hand or in an armband. Go for another run and test it out.\n\n### Response:\nCustomer is complaining about the inaccuracy of GPS in the NRC app. Agent requests to test it out by holding the phone in hand or in an armband.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later\nagent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.\nuser: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.\nagent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.\nuser: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again.\nagent: Please DM us your record locator so we can take a look.\n\n### Response:\nCustomer has complaint about bad service  in  flight he is travelling. Agent informs customer to DM his record locator to have a look.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Is everything OK with your service?\nuser: I just want to cancel it.. no one is answering!\nagent: Why do you want to cancel?\nuser: Because I moved to a place with no Verizon coverage..\nagent: Ah, to cancel services, you would need to call in to 1-800-837-4966.\nuser: They just said they can't help me and should call tomorrow? Its been two days now I'm trying to cancel this service this is not acceptable\nagent: That is correct. We are unable to cancel service from the platform. You have to call.\nuser: Well I yesterday I have been calling and no one is answering,, anyway I will try again tomorrow and we'll see..thanks\nagent: The best time to call would be on Monday from 8A - 9P.\n\n### Response:\nThe customer is complaining that he was about the services but no one is reponsing. The agent asked them to call at 1-800-837-4966 for cancellation and asked to call them at mo.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?\nagent: Is this a replacement WIFI extender?\nuser: Not a replacement - just the standard Network Extender.\nagent: Is it losing power in that time?\nuser: Power supply has been constant; no outages.\nagent: Have you tried factory resetting both the extender and router at the same time?\nuser: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.\nagent: Both at the same time please and yes, unfortunately, it does wipe them.\n\n### Response:\nCustomer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please double check the fresh produce before putting thrm on the shelves. Virtually all of your cherry tomato packets were mouldy!\nagent: Hi there, I'm really sorry that the cherry tomato's were mouldy. Which store was this in please? TY - Paul\nuser: Thank you for the quick response! - It was earlier today in Luton Mall\nagent: Thanks for getting back to me. Did you buy any of the cherry tomatoes? I'll make sure this is chased up with my colleagues. TY - Paul.\nuser: I did, I bought just one packet as all the others contained at least one mouldy tomato. And thank you\nagent: Was the packet you bought OK? If not can you DM me your full name, address, email, the barcode, price paid and batch/SC codes? 1/3 Could you please confirm if it's OK to pass your contact details on to our suppliers? Would you prefer the refund by post or email? 2/3 If however the tomatoes were OK please ignore the wall of text. :) Cheers, Paul. 3/3\nuser: The tomatoes I bought were okay :) Just thought it best to bring to your attention that many of the other packets contained mouldy tomatoes.\nagent: Thanks for updating me. I'll certainly make sure this is passed to our colleagues in store. TY - Paul Hi there, I've now been in touch with the Duty Manager from in store. :) 1/2 They have assured me they will check the remaining stock, and be more vigilant in future. Regards - Isaac 2/2\nuser: That's awesome, thanks for your help\nagent: No problem! :) Regards - Isaac\n\n### Response:\nThe customer says that the cherry tomato's in the store he visited were mouldy. The agent asks the store's information and says that the remaining stocks will be checked.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how do i go about purchasing cargo on the same flight coming back from bintulu\nagent: Kindly accept our sincere apologies for the delay in replying to your tweet. We believe you're looking for check in baggage. You can make the following booking changes on \"Manage my Booking\" Log In to Account > Manage My Booking >>> Modify > select seat >Add-Ons > baggage > or let us know your booking number, desired add ons, passenger's name >>> and date of birth, which sector via DM and you will be assisted accordingly. Thanks-Sha\nuser: Bintulu to singapore\nagent: Hi Eddy, may we have the booking number and your preferred KG? -Floi\nuser: I have not made any booking yet but wat is the cost per kg or how does it go about?\nagent: Hi , The rates for our baggage allowance can be located here : . Thanks - Nod\n\n### Response:\nCustomer is inquiring about the cost for purchasing the cargo allowance. Agents suggests to go through an URL he shared to check the rate.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi. When is the next train expected to leave Euston and arrive at Milton Keynes?\nagent: Hi there, lines have now re-opened so services will begin to run.\nuser: Ok. Is there still a replacement bus service running from Luton Main to Milton Keynes?\nagent: I believe so yes, if you speak to station staff, they will advise.\nuser: Just arrived at Luton Main. No staff have been told about a bus service. There is no bus. I've got a taxi. Where can I claim taxi receipt?\nagent: I'm sorry to hear this, you will need to claim delay repay by visiting he train operators website you were travelling with.\n\n### Response:\nCustomer is enquiring about the timings of the next train and also asking about bus service. Agent replied that they need to claim delay repay by visiting train operators website.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that?\nagent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at:\nuser: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process.....\nagent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day.\nuser: Thanks. Yes, I just don\u2019t want to use credit for something that would\u2019ve been included if the site worked :) Best to maximize given $550/yr\nagent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit.  Please let me know if this time passes and no kit. We appreciate you reaching out.\n\n### Response:\nCustomer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do I disable the Text Analytics API or at least regenerate the keys?\nagent: Can you create a forum post with the tag \u201ctext-analytics-api\u201d and send us the link?\nuser: Sure, but, what link?\nagent: Your newly created forum's link. This way we'll get it to an engineer to better assist.\nuser: \nagent: Excellent! Thanks!\nuser: No response yet to a simple question. Can you help me?\nagent: You can use the following PowerShell cmdlets to delete the account:\nuser: I dont use Power Shell like Many thousand other users. Any other advice?\nagent: Here's some info about regenerating keys via the portal:\nuser: I cancelled the service through Azure, but is active in the other link( website)?\nagent: If you look in the portal, does it show Text Analytics API as active?\nuser: Happy, and to test it I used it. It still works :( I deleted it in azure, bu it is still active in the website. Any ideas?\nagent: Understood, please could you Direct Message us with your Sub ID so we can take a closer look at this?\n\n### Response:\nCustomer is asking how to disable the text analytics API or to regenerate the keys. Agents updates to DM with their Sub ID to take a closer look.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: BAD: - sends emails about accounts long closed, you can't reply to the email and it says \"you can't unsubscribe\". Endless SPAM!\nagent: Hi there, let's take a look at this for you! Which type of account did you have with us?\nuser: Don\u2019t know. Haven\u2019t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&not the problem as you suggest is why things are broken &why people get fed up, clearly they will stay broken for others\nagent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you?\nuser: Done.\nagent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please?\nuser: Resent just now\nagent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you\nuser: Ta Please don\u2019t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ...\nagent: Appreciate that, I'll make sure your feedback is passed on as well\n\n### Response:\nCustomer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: asking your passengers to stand in this line that wraps around out of sight to get to the train for the terminal at Orlando is unconscionable. You need to fix this with buses or something ASAP. It left a very bad taste in my mouth after a long trip.\nagent: We understand that waiting in line after a long flight is not ideal, Maia. But the 'trains\u2019 between the Main Terminal and Gates 1-59 are currently being installed to replace the old ones.\nuser: I understand WHY they are being replaced and I understand it is the responsibility of the airport, but it is more than just not ideal. Traveling during the holidays is stressful enough. Being ok with cutting capacity in half is very disappointing. Is anything being done at all to ameliorate the issue? Or is it just a \u201ctoo bad, so sad, not our problem\u201d situation?\nagent: ...that can be put into place in coordination with everyone involved at the airport to help things run smoother. Unfortunately, longer lines are part of the process until the improved product is finished. 2/2 Airport renovations are something we look closely at as we understand it will affect how our customers are able to get to and from their flights. We don't look to reduce flights as we know that takes travel options away, but we do look at available options and workarounds... 1/2\nuser: And what is the workaround that has been put into place for this contingency? All that is communicated to passengers is \"we only have one shuttle running.\" An earlier message also indicated busses might be used. That is all that is obvious to passengers. One might also question the wisdom of making these improvements during the holidays unless absolutely necessary. Also something not communicated to passengers.\nagent: We understand this experience at the airport was not ideal. We appreciate you taking the time to share this feedback with us.\n\n### Response:\nCustomer is complaining about the inconvenience of the transportation. Agent is looking for the renovations and available options and to workarounds.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your service has been terrible. Can\u2019t be on hold any longer. Please clean up the scattered picture\nagent: We'd like to help! Is it happening on all channels?\nuser: It's at least MTV and E! According to the angry wife\nagent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds.\nuser: For something that has worked perfect for months I'm not disconnecting either of them. No offense.\nagent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue.\nuser: I\u2019ll deal with that later. It\u2019s late. Thanks.\nagent: Understood, we are here 24/7 when you are ready.\n\n### Response:\nCustomer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7  service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello is there any chance of some minced pies/mulled wine for 2nd December Chingford Mount xmas choir service please? :)\nagent: Hi there, if you type your postcode in on you should see a Community Champion menu at the bottom. 1/2 Some of our stores will have a Community Champion who are able to help with requests like this in their area. TY - Paige 2/2\nuser: as we do not have a champion, could you help us please?\nagent: Hi there, if your local store does not have a Community Champion, you can send the request to the nearest store. 1/2\nuser: I tried to send it to the Highams Park Champion, but message won't send, can you help please?\nagent: If the form isn't working, you can email __email__ with the subject \"FAO - Community Champion.\" I hope this helps - Paige\nuser: thanks\nagent: You're welcome :-) - I hope you have a great day - Allyn If you DM us your postcode, we can find out the contact details for your nearest Community Champion. TY - Paige 2/2\nuser: its E4 6SH\nagent: Hi there, I can see that my colleague has previously provided you with the contact email for your local Community Champion. 1/2 Here's their email - __email__ Please subject \"FAO - Community Champion. Regards - Isaac 2/2\n\n### Response:\nCustomer is enquiring that is there any chance of some minced pies/mulled wine for 2nd December chingford mount xmas choir service please. Agent updated that local store does not have a community champion So please sent DM with postcode so that they can find out the contact details for customer nearest community champion.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi there, due to get on a train this evening from Euston to Stockport, do you know there will still be disruptions at 8pm?\nagent: Hi there, we're expecting residual delays but we'd advise keeping an eye on Live Updates here:\nuser: Thanks for the update - I will touch base again later to see an update closer to 8pm. Hi there, can I have an update on if the trains are back to normal?\nagent: 1/2 Unfortunately it's the same update as earlier, we're expecting residual delays but we'd advise keeping an 2/2 eye on Live Updates here:\nuser: Do you still have trains running but there are delays? Do I have to stick to my train time?\nagent: Services are now slowly resuming Francesca but ticket restrictions have been lifted\nuser: Great - so I can get on any train?\nagent: You should be able to take another one of our services, but we'd advise just checking with station staff beforehand\n\n### Response:\nCustomer wants to know will there be still disruptions at 8 pm from Euston to Stockport. Agent updates that the services are now slowly resuming, and advises to check with station staff before getting on a train.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why can\u2019t you locate lost baggage? Are you kidding me?\nagent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible.\nuser: Your customer service is no support. They are having me call airports. Really?\nagent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024.\nuser: You don\u2019t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag.\nagent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon.\nuser: If my son doesn\u2019t get his bag tonight he misses out on an opportunity of a lifetime. Thanks.\nagent: Rest assured we're working hard to get his bag to him.\nuser: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can\u2019t.\nagent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag.\nuser: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! !\nagent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated.\n\n### Response:\nCustomer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, full train prices still don't seem to be out for the whole Christmas period - can you confirm when they'll be released?\nagent: What date are you looking at Matt?\nuser: 27th or 28th Dec - a one way is coming out at \u00a380 for 1 adult & has been for the last 4 weeks at least.\nagent: Hi Matt. The tickets for 27th will be released tomorrow and 28th will be released on 20/10.\nuser: Thanks so much Hi, Do you know what time the 27th Dec is going live? I'm checking now and prices are actually MORE expensive than they were ystrday 1/2 \u00a383 as opposed to \u00a380 2/2\nagent: We were told today so hopefully in the next hour or so, Matt\n\n### Response:\nCustomer is asking when the full train prices will be released since it didn't seem to be out for the whole Christmas period. Agent updates that the tickets for 27th will be released tomorrow and 28th will be released on 20/10.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I was wanting to look into possibly upgrading my seat (GINX36) but the seating chart says 1st class and delta comfort are all gone. That's impossible.\nagent: Hi Freddie, thanks for contacting us. My apologies for the inconvenience. One moment while I look into this further. *HML Thanks for your patience. I'm showing First Class is sold out for your flights; however, Delta Comfort + is available. The Delta Comfort + cabin is sold as a fare for this market; therefore, in order to confirm Comfort + there will be a difference in the fare. *HML\nuser: What does this upgrade list mean? And this one for the first leg of the flight?\nagent: It looks like there may an error between our system and the app. I'm checking into this now. *HML\nuser: ive heard about airlines blocking out seats for the purpose of overbooking and juggling to squeeze profits. I didnt know you guys were still doing that or doing it period\nagent: Thanks for your patience. I am showing seats available in First Class; however, the lower First Class fares are not available. Once your reservation is changed to the First Class cabin, you will be able to view and assign seats. *HML You may see more availability closer to the time of travel. *HML\nuser: This explanation sounds very convoluted. 1st there was no seats available, now there are seats, but there are no more lower 1st class fares available? What's does that mean and how do I upgrade seats. That's the whole reason I tweeted you. Cmon Delta aka *HML\nagent: Freddie, in order upgrade your ticket to First Class, you must pay the difference in the fare. In reviewing your ticket, you have no value left to apply towards the cost of the ticket to upgrade. *HML If you're using miles to upgrade, the cost is 35,000 miles each way and you must be booked in a L, U, or T class fare. *HML\nuser: What do mean I must pay the difference but then say I have no value left in my ticket? Why not just tell me how much it is to upgrade like I've been asking from the beginning? What does it mean I have no value in a tix I purchased?\nagent: To make changes to your reservation there is a change fee of $200.00. Your ticket is less than the change fee; therefore, there is no value in your ticket. I can provide an estimated cost to change your ticket; however, this does not include taxes and fees. *HML The estimated cost is $1,500.00 for First Class on your flight from EWR to GCM. This does not include taxes and airport fees and fares are not guaranteed until purchased. Please contact our International Reservation specialist at 1-800-241-4141. *HML\n\n### Response:\nCustomer is complaining about the inconvenience of unavailable first class seats and asking is there no value of purchased tix. Agent informed that customer has no value remain to apply for first class and further informed about the service charges amount and said that comfort+ seats are available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your new iOS SUCKS. Battery drain is absurd on my 7, now, and Messages doesn\u2019t display names half the time, just a number. Fix it! !\nagent: We'd like to see what we can do to help get this sorted out. Are you able to see your full contacts in the Contacts app?\nuser: Yes\nagent: Can you let us know the exact version of iOS 11 that you\u2019re using? To check, go to Settings > General > About.\nuser: 11.0.3\nagent: Got it. About how long does a full charge power your iPhone 7 now?\nuser: About half a day. Prior to upgrade I didn\u2019t need a charge till end of day. I haven\u2019t changed my useage.\nagent: We understand what you mean. DM us next and let us know about when you installed the 11.0.3 update exactly.\n\n### Response:\nCustomer is complaining the issue of battery drain. Agent updated the customer to install the new version of iOS i.e, 11.0.3.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me\nagent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.\nuser: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that\nagent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC\nuser: No tried it a dozen times. Even uninstall it and reinstalled it multiple times\nagent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY\nuser: Both. I recently moved countries. Could that be the issue?\nagent: Can you DM us your account's username and email address? We'll take a look backstage /SY\n\n### Response:\nCustomer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Sharing songs onto Twitter from no longer shows an artwork preview and details about the music. e.g. \u201cListen to Controlla by Drake\u201d. Just a link is shared. What has happened?\nagent: Let\u2019s look into this together. To begin isolating the issue, can you tell us the device you\u2019re noticing this on? Also, does this occur with one song or multiple?\nuser: iPhone 6s. Here are 29 other people in an Apple forum who have the exact same problem\nagent: Do you have an issue sharing songs on any other social media site?\nuser: no, just Twitter. Sharing items that can be purchased from iTunes still works: album artwork and track details are shared. Only has stopped working and just posts a link.\nagent: Which version of iOS do you have installed on your device? You can check this by going to Settings > General > About.\nuser: 11.1.2 (clean install). The problem was present in 10.0.\nagent: Good to know. We'd like to take a closer look at this with you via DM. Reach out to us via the following link to continue:\n\n### Response:\nCustomer is saying like the song link only  have  been posted while sharing a song on twitter. Agent updated the customer to  DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: how come i still have ads on movies when i pay to not have ads?\nagent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate.\nuser: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe\nagent: Thanks! We'll pass along this report. \ud83d\udc4d Content available through our Live TV service will have ads:\nuser: Commercials and ads that stop the programming and have a timer?\nagent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live & on-demand from networks will have ads.\nuser: Ads that stop programming and commercials from the network?\nagent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look.\n\n### Response:\nCustomer is enquiring about the ads which he payed for not to have ads. Agent says to  to payback does not resume after the ads breaks, follow up here URL so can take a closer look.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why is my download stuck on 4.599GB?\nagent: That's no fun. Please power cycle your network devices and try again:\nuser: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried\nagent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type.\nuser: 54.2Mbps download, 5.9Mbps upload and Type 2\nagent: Please try safe mode option 4 Restore Default Settings:\nuser: I can't as my PlayStation doesn't connect to any controllers through the USB slots\nagent: Please follow us and send us a direct message so we can assist you further.\n\n### Response:\nCustomer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please pick up the phone to rebook my connection!\nagent: Steve, I am happy to look into this for you. Pls share your confirmation number for review. *HCA\nuser: Chv634. Local staff useless. On hold on phone...\nagent: The confirmation number you've provided doesn't seem to be working. Pls double check and resend it. *HCA\nuser: I'm now sat on a flight to Paris. Where I will wait 8 hours to get home 12 hours late. Will be avoiding Delta wherever possible in future.\nagent: I'm sorry to hear we let you down. Please know this is not the experience we wanted you to have with us, and I regret any inconvenience caused. We pride ourselves on providing service from the heart, and it is very disappointing to hear you\u2019ve received anything less than... 1/2 ...our best. *HCA 2/2\n\n### Response:\nCustomer complaints about delay in flight. Agent request customer to double check and resend the confirmation number for review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: help have computer problme\nagent: Hi there, I'd be happy to help! What seems to be the issue? Could you elaborate more? Let me know :) 1/2 To better assist you, please click to send us a Private Message and I'll look into this. Thanks!  2/2\nuser: is this a virus?\nagent: Hi there, thanks for getting back to us. Could you elaborate the issue in a Private Message? Any error? Let me know :)\nuser: definitly an error. can u DM me? i really cant afford another virus my mom will kill me\nagent: Please click on this link to send us a Direct Message. Thanks!\n\n### Response:\nCustomer is asking help to hp support for having computer problems. Agent asking about issue and telling him to send a private message for better aasistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: you continue to exasperate your customers. Your Rugeley store tell me there is no party food deal! Why print it on your packaging?\nagent: Hi Ian, this does look rather strange that these are on sale saying they're part of a food deal and there is no deal. 1/2 I will look into this for you and get back to you as soon as I know. Thanks - Lee 2/2 Hi Ian, the 3 for 2 deal begins on Monday and will run until the first week of January. Kind regards - Rhys\nuser: So why advertise it today? ?\nagent: Hi Ian, I have spoke to my colleagues at that store they have advised me they aren't fully advertising the promotion until Monday 1/3 We like to get as much product onto the shop floor and we would view these as an individual food party deal. 2/3 If you any further queries please ask :) Kind regards, Andy 3/3\n\n### Response:\nCustomer is asking about the rugeley store that why they are not dealing with party food. Agent says that to get as much product on to the shop floor and we would view these as an individual food party deal.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare \ud83d\ude20\nagent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email?\nuser: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?\nagent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded:\nuser: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again\nagent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again\nuser: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again\nagent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :\nuser: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me\nagent: I'd like for my team to personally look into this for you. Please send us your details here:\nuser: Thank you I have messaged the link you sent\nagent: Thank you, Justin! We will get back to you as soon as possible.\nuser: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you\nagent: After providing your information within the given link, you may receive a response between 24-48 hours.\n\n### Response:\nThe customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey, what does this error mean? I get it all the time when I want to place some text \ud83e\udd14\nagent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks!\nuser: Well I don't know what they mean, Premiere Pro says this:\nagent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.\nuser: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere\nagent: Hello Etienne, see if this potential solution works for you: Thx,\nuser: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks!\nagent: Great to hear that. Please let us know if you need further help.\n\n### Response:\nHere customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to  the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! \ud83d\ude10\ud83d\ude10\ud83d\ude10\nagent: We'd be happy to look into what's going on. Does this continue if you restart your phone?\nuser: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page\nagent: Does the lock screen issue remain if you restart like this:\nuser: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn\u2019t restart by holding the side and home button\nagent: When you use the side button, are you holding it long enough to see the \"Slide to Power off\" screen?\nuser: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ?\nagent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step:\nuser: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze\nagent: Thanks. Send us a DM with the country that you are located in to continue.\n\n### Response:\nCustomer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Animoji\u2018s are being sent as pictures! How do I fix!\nagent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed.\nuser: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won\u2019t play back to me before sending or after.\nagent: Does the receiving party see the animation?\nuser: No. See it as a picture.\nagent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM.\nuser: How do you figure out which you are doing? It is now working. I don\u2019t know why it stopped and sent as sticker and then began to work again.\nagent: That's great news! Have fun sending Animojis.\n\n### Response:\nThe customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why does my music keep pausing every time I go in another app? \ud83e\udd14 I\u2019m running iOS 11.1\nagent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones?\nuser: It happen with headphones on, and yes I\u2019m using the default music app\nagent: Do you experience the same issue without headphones?\nuser: Without headphones it doesn\u2019t happen.\nagent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played?\nuser: When I open snapchat my music stops, then it starts to play again when I\u2019m using my \ud83c\udfa7\u2019s, when I\u2019m not with \ud83c\udfa7\u2019s on it plays.\nagent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result.\n\n### Response:\nCustomer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays\nagent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast.\nuser: So it\u2019s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on.\nagent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train?\nuser: No as that\u2019s the slow train waited for the 38 which was full so still waiting. What\u2019s the policy on overcrowded trains?\nagent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service.\nuser: Ahh that\u2019s good to know. But would be better if you ran the service you are supposed to. Isn\u2019t that what your customers pay for? ?\nagent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time.\nuser: So when are we going to see the promised improvement in service and longer trains?\nagent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link -  2/2\nuser: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor?\nagent: I would suggest to keep checking the website for future announcements. Updates will be posted there.\n\n### Response:\nThe customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why does at Marylebone close BEFORE station closes. 22 potential customers in 8 minutes.The delight on his face says it all\nagent: Hi Rob. We need to make sure we have enough time to get the store cleaned and sorted ready for the next day before the station closes!\nuser: True, but not related to when staff start turning customers away while others shop. What are official opening times of that store please?\nagent: The store shuts at 11pm.\nuser: and opens at?\nagent: 7am Mon - Fri and 8am on Sat and Sun.\nuser: This needs to be reviewed, staff are trying to be helpful and open the doors later but leave customers with an inconsistent experience Which destroys overall customer satisfaction. Far better to stay open later and be consistent so we can rely on\nagent: We'll get your comments passed over to the store management team Rob.\n\n### Response:\nCustomer is complaining about early closing of stores and turning away the customers. Agent states it is due to the time required to clean the store and the comments will be passed to the store management.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please help with booking DLIM7U, is there rescheduled earlier flight fr Perth? Will I get same seats (w/ cot)\nagent: Sorry for the inconvenience, Denny. You may opt for free flight change or Full Credits. Which do you prefer? -Floi\nuser: Reschedule is fine, but is there earlier flight from Perth than 4.30pm? Hello airasiasupport, any update on my case? Is there earlier flight? Will I get the same seats, please reply soon, flight time is closing.\nagent: Hi, kindly provide us with the preferred flight as there's 06:50 and 11:35. Do let us know which would you prefer. Thanks - Ed\nuser: 11.35 flight from Perth, then will arrive and depart from KL at what time?\nagent: You may check the availability at and provide the request here. There are few options to choose. -Miza\nuser: After seeing options, decided not to change anything, anything need to be done on my end?\nagent: Nope, Demarton, You may just leave it as it is. Take care and see you soon on board! -Miza\n\n### Response:\nCustomer wants to reschedule the flight from Perth to earlier flights than 4:30 pm. Agent states about other flights between 6:50 and 11:35, and requests to check the availability by sharing an URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: yo I need help port forwarding to open my NAT type or even resetting my UPnP.\nagent: Hi there, you can find a list of Xbox Live ports here if you 1  don't know how to port forward we recommend reaching out to your ISP for help! 2\nuser: Will port forwarding open my NAT or will I need to reset my UPnP?\nagent: Before you do that, let's have you try the steps here to open up your NAT\nuser: Tried all that.\nagent: If those steps did not help open your NAT type you may need to reach out to your 1  ISP to get this sorted out. They will also be able to assist in opening your ports. 2\n\n### Response:\nCustomer is seeking help to port forwarding to open customers NAT type and reset customer's UPnP. Agent provided URL and asked customer to find a list of Xbox live ports through which NAT can be opened.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid\nagent: That's odd. Try making the purchase via PC: Keep us posted!\nuser: Just tried on pc it didn\u2019t take it. Said check transaction history\nagent: Have you tried deleting the card from the account just to make the purchase?\nuser: Removed it and put in back in card and PayPal still got invalid message\nagent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message.\nuser: Just followed you still trying it\u2019s not working though\nagent: Thanks for the follow. Please check your DM's for further instructions.\n\n### Response:\nThe customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Good Morning, I have two cancelled clients still showing on my diary view. How do I get them removed as I am losing clients\nagent: Hi Janice, if you have cancelled as host these dates will remain blocked on your calendar : We hope this helps\nuser: I do not understand why? are you saying that No one can book these dates? This is really unacceptable if so !!!!!!\nagent: Hi Janice, we enforce host cancellation penalties to help prevent cancellations from occurring & further promote transparency. 1/2\nuser: Can you please advise me how to cancel tomorrow appointment as it was meant to be 7th December.. please see picture\nagent: Hi Janice, we recommend altering you reservation instead. You can learn more about this here:\nuser: I need to cancel this until 7th December\nagent: Hi Janice, we have asked a specialist to follow up with you. Please delete your tweet in the meantime as it contains sensitive information.\n\n### Response:\nCustomer is asking for help that how to remove clients on his diary view. Agent updated that to delete his tweet in the meantime as it contains sensitive  information.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp - where is the link to the API console for the Bing Search API?\nagent: Are you referring to the portal console for it:\nuser: There was a page where you could key in the header, params, subscription key etc. for the Image search API & it would show the results I can't find it now. It used to be there with v5 for sure.. the default query would Bill Gates..\nagent: I can't find anything regarding this offhand. If you wouldn't mind Can you create a forum post 1  with the tag \u201cMicrosoft-Cognitive\u201d and send us the link? We can have and engineer answer this. 2\nuser: Is there a similar console available for v7 Image Search API? (2)\nagent: It appears it should be. Billing/subscription would have the best answer for this. 1  We recommend filing a free billing support case here: Feel free to keep us updated.\nuser: Thanks! I created a support request.Is Image Search v5 API still supported?My v5 image service that I had added to Dashboard is missing\nagent: Honestly, I can't find a definitive answer to this other than there is still a pricing page for it. May be able to roll back.\nuser: They promised to reply in 2 hours.. It's 13 hours and counting. :( Our customers using our mobile app are facing issues..\nagent: Can you DM us the request details and we will have a look into this. You can DM the details through\n\n### Response:\nV5 had an image service which is missing from the dashboard on V7. Can't find an answer but billing dept may be able to help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need assistance in getting my account back. I have been hacked\nagent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know.\nuser: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well\nagent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account?\nuser: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist.\nagent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know.\nuser: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not.\nagent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you.\n\n### Response:\nCustomer is requesting to get assisted in getting  their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: have not been able to reach my host family in almost 2 weeks! Im on my way there now & still cant reach them. Im scared\nagent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime.\nuser: I know they said they were coming back from vacation today but im still worried!\nagent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon.\nuser: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst\nagent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible.\nuser: No please dont make it worst!! Im begging you! Please do t contact them again!! !\nagent: We have followed up with the specialist dealing with your case and they will be in touch shortly.\n\n### Response:\nCustomer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Cortana search box turned white this morning, but I didn't change any settings. Any ideas how to revert it back to black?\nagent: Hi, let's sort this out. What's the make and model of your device? Any changes on the device like updates prior to the issue?\nuser: I think update KB4043961 happened around the same time? Within a day or so of the issue\nagent: Thanks for the info! Let's get this resolved by following Anthony Gal's post on this link:\nuser: I ran the SFC and the DISM health and it didn't fix it :(\nagent: (1/2) We suggest contacting our technical support team to see what other options can be performed to resolve the issue. (2/2) Contact them through this link: Let us know how it goes. Help us improve our Twitter support by answering our survey on this link: Thank you.\n\n### Response:\nCustomer is complaining about the issue with Cortana search box and tried running SFC and DISM health. Agent is suggesting to contact their technical support team to look for other options for resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 0/2 this week on customer service. Was trying to reach platinum this year, but what\u2019s the point?? #unhappycustomer\nagent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC\nuser: I have already reached out to customer service with no resolution. My disappointment doesn\u2019t fit in 140 characters...\nagent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB\nuser: Who can I reach out to? Customer service is not adequately responding.\nagent: Hi Ashley, is there anything I can assist you with? *AMC\nuser: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn\u2019t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours\nagent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG\n\n### Response:\nCustomer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 & IMAP is set) #kludgy\nagent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?\nuser: I have a paid Office 365 subscription and it won\u2019t accept my password for Gmail. I have my email set for IMAP but no luck.\nagent: Just to clarify, are you using Office 365 Business or Personal?\nuser: Personal\nagent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?\nuser: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password\nagent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. \ud83d\ude03\ud83d\udc4d\nuser: Two factor authentication issue. All set now. Thanks.\nagent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day!\n\n### Response:\nCustomer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Amazon order # 171-3513893-7891514. I requested for return. Now it is going to be 15 days but till now it hasn't been pickup.\nagent: Sorry to know about the delay in pick up. Do not worry, we'll have this checked for you.  1/3 Kindly fill in your details here: and I'll look into it.  2/3 Please don't provide your order details, we consider it personal info. Our Twitter page is visible to public.  3/3\nuser: Same reply I am hearing from last 15 days. I am hearing same reply from last 15 days from your customer executive let see how much more time does it take According to return policy mobile should be return in 10 days. But it going to be 15 days but till now mobile hasn't been pickup\nagent: We would do our best to make things right for you. Kindly share your details over the secure link.\n\n### Response:\nCustomer is concerned about the package he requested for return which has not picked up yet even after communicating with the customer executive from past 15 days. Agent requests for the personal details over the secure link he shared and assures they would rectify it soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Another 28 minutes wasted on the phone to 8 out of 10 orders this month not turned up next day. Every time \u201cwe will make sure it doesn\u2019t happen again\u201d. Well not anymore it won\u2019t as not going to renew. Wasting my time & money.\nagent: I'm sorry for the poor experience! To confirm, have we missed the delivery dates shown at checkout and confirmed via e-mail? When you spoke with us, what options or insight were we able to offer?\nuser: Yes I\u2019m a prime member paying for the service and the delivery driver always lies and says delivery attempted. He says it\u2019s because Amazon fine him for delivering late so it\u2019s better for him to say he tried to deliver when he can\u2019t get round enough addresses. I have had someone in my house all day. No delivery attempted. I needthe delivery for tomorrow and now it\u2019s not here and amazon/their delivery partner is fibbing about trying to deliver. This has happened 8 times. You offered \u00a35 credit, its cost me more than that in phone calls.\nagent: I'd like a member of our team to look into this with you. Please fill in the details here: and we will be in touch.\nuser: Done. Don\u2019t want to be told \u201cwe will do everything to make it not happen again\u201d as that has been proven to be rubbish And still waiting despite it saying 12 hours response time and filling it in 20hrs ago. From bad to worse.\nagent: Hi, I can confirm we have received your details and will contact you shortly.\n\n### Response:\nCustomer complaining about the order that he has made in Amazon. Agent updated that to fill the form in the provided URL and their team member will look in to it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have been home all day, why did I get a notice that delivery failed.\nagent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site?\nuser: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier.\nagent: Who was the carrier for the delivery? You can find that information here:\nuser: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program?\nagent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: \ud83d\ude03\nuser: USPS936128__credit_card__. Here all day long.\nagent: We're happy to review the order and assist you directly. If you have a moment, please reach us here:\nuser: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up?\nagent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided?\nuser: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home\nagent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update:\n\n### Response:\nCustomer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors \"magically worked\". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out.\nagent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action.  3/3\nuser: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement?\nagent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a \"pull-away\" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically.  3/3\nuser: Whilst I'm still shocked, I appreciate the fullness of the answer! :)\nagent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again!  2/2\nuser: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works\nagent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though!\n\n### Response:\nCustomer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: so arrived at cross point cafe at 15.14pm with my son to be told they were cleaning the hot drinks machine so couldn\u2019t have one. I bought a cold drink Then several other customers followed me who were told the cafe close at 15.30!! Not according to the store opening time!\nagent: Hi Ann-Marie, thanks for getting in touch. I'm really sorry you've had a negative experience in our store recently. Could you please let me know what time the caf\u00e9 sign says it closes? 1/2 Could you please also confirm for me the other customers were unable to purchase hot drinks at the time, too? All the best - Robyn 2/2\nuser: Didn\u2019t see any opening times in the cafe but checked online before we went to The and it\u2019s stated 4pm. We arrived at 15.15 bad yes the other customers wanted hot drinks. Also I think it must of been the chef that put the shutters down on the fridge just after we bought our cold drinks so the customers after us didn\u2019t even have that option either I understand that cleaning down is necessary but 45 mins before the store was closing.\nagent: I'm sorry to hear of the issues you encountered at our store Ann-Marie . I can understand your concerns. I have passed your complaint to our Management Team so this can be addressed. 1/2 I would also like to register your comments on our internal systems for future reviews, can you DM your full name and address? TY - Jayne 2/2\n\n### Response:\nThe customer says that he reached the cross point cafe at 15.14pm with his son and they did not get the hot drinks out there and they were been told that they are cleaning the hot drinks machine. The agent asks at what time the cafe sign says it closes and asks to DM the full name and address of the customer to register the complaint in their internal system for future use.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019ve fully updated my phone and it is still freezing for 10 or so seconds when switching to and from the emoji keyboard. Anything I can do to fix this?? ?\nagent: Thanks for reaching out, we're here to partner up with you and look for the best solution to your issue. Are you having this issue with your Messages app or a third party app to send/receive messages?\nuser: With iMessage, texting, in notes, with any social media apps, etc. It\u2019s the keyboard that\u2019s the issue because anywhere I try to do an emoji, the keyboard freezes.\nagent: Thanks for letting us know. Have you tried restarting your device? If you did, does it temporarily resolve the issue before it comes back?\nuser: Yes I have. And no it doesn\u2019t. It\u2019s been an issue since the initial 11 update and nothing resolves it\nagent: By any chance, are you experiencing a similar issue throughout the whole device or only when you attempt to use your keyboard? We want to make sure that we narrow down the issue between the keyboard or the overall system performance.\nuser: Well the whole device is wayyy slower than before, that\u2019s for sure. BUT, specifically freezing happens primarily with the emoji keyboard. And only that one. I have an Italian keyboard and there are no issues with that one.\nagent: We appreciate the info that you've provided us so far. Please provide us with your current location (region) in a DM and we'll take it from there.\n\n### Response:\nCustomer is having an issue with phone has it is freezing for 10 seconds when switching to and from  the emoji keyboard. Agent asked is having this issue with message app or any third party app and informed to provide current location in a DM. So that they can look into it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: who\u2019s in the office this morning? And also, is the timetable from London Waterloo to Weymouth back to normal again?\nagent: Hi Lu, at the moment we have DC, BK, CW and myself in. There are some engineering works ongoing today but I can see one train 1/2 an hour planned to run between Weymouth and Waterloo today.  2/2\nuser: A K. How about the stopping services?\nagent: That is also one an hour, running between Poole and Basingstoke.\nuser: And why does it say that low07: for 55 from Southampton Central was delayed up and till eight got to Southampton?\nagent: Could you clarify what train you mean?\nuser: I think it was about 07:55 from pool. Which would of been the 08:55 from Southampton Central.\nagent: I can see that there was a service that was scheduled to leave Poole at 0750, arriving at Southampton at 0855 that is currently on time.\nuser: Hmm. It\u2019s just that your app said that that train was delayed.\nagent: Strange, the empty train ran into Poole on time, then the 0750 left on time so I'm not sure why it showed up as delayed Lu.\n\n### Response:\nCustomer asking that who is in the  office morning  and how about the stopping services. Agent replying that there are some engineering works ongoing today  and also one hour running between Poole and basing stoke.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today?\nagent: Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza\nuser: Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked.\nagent: Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in >> >> term of Credit Account if you can provide us the new booking with correct date/time. Please refer here >>on how to use and validity of Credit Shell. :) -Amie\nuser: I dont see a credit in my account?\nagent: You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may >> >> offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza\nuser: ok. I sent a DM. hopefully I can recieve the credit to rebook. Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets.\nagent: Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will >> >> refund you in credit shell after receiving a new booking number from you. If you need further assistance, >> >> you may refer to this link for our call centre. Sorry for any inconvenience caused.-Jimy\n\n### Response:\nCustomer has booked for a wrong flight. since the US office is closed wanted someone to assist and also want to know about the credit shell. Agent asked about the booking number from the customer and informed that since the payment is non refundable has provide URL for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Can you guys explain to me why you\u2019ve stopped selling/stocking the Sainsbury\u2019s Vindaloo Curry without rice please? Used to be really excited for my dinner. Highly, highly disappointed.\nagent: Hi there, is this the product you're looking for:\nuser: Yes it is. Every story we\u2019ve been to, which so far is six stores, not one of them sells them anymore.\nagent: Can you let me know which store you shop in and I will have a look for you? Thanks, Gabby\nuser: I don\u2019t really see the point in telling you what store as not one of them sell the curry anymore. We\u2019ve shopped everywhere & you no longer sell it. Why?\nagent: We are looking into this for you just now and will get back to you shortly with an answer! Gabby Hi there. I've taken a look at this and we definitely do still sell this product in several of our stores. If you let me know where you would like to see this stocked I can check the stores in that area. Reid\nuser: St. Johns & Blackpole are where we mainly shop. So to see them there would be nice.\nagent: The code you would need to complete this form is 7080308. This process would let our buyers know there's a demand for the vindaloo in Blackpole and St. Johns. Reid 2/2 The nearest store that currently stocks this vindaloo is our Kidderminster branch (DY11 6XP). But if you follow this link it's possible to pop in a request for it to be stocked in your preferred stores: ...1/2\n\n### Response:\nCustomer is  asking that why they have stop selling/stocking sainsbury's vindaloo curry without rice. Agent says to follow the link so that its possible to pop in a request for it to b stocked in your preferred stores.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: great job guys. 2 hours for a call back on the silver medallion reservation line? That\u2019s kinda shitty\nagent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ\nuser: Our trip got cancelled due to the situation in PR\nagent: Hi Justin! What is your confirmation number? *TMC\nuser: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin\nagent: Justin, are you trying to get the miles back to your account? *TMC\nuser: That would be preferred\nagent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2\nuser: Thank you guys so much for the awesome service!\nagent: On behalf of my coworkers, you're welcome. *HJH\n\n### Response:\nCustomer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: spot the mistake.....#plentyofnaantoshare #notmuchcurrythough\nagent: Hi Jonathan. I'm so sorry about this! I'd like to send you a Tesco Moneycard as a refund and feed this incident back to our supplier. 1/4 Your Moneycard can be sent via email or by post, can you confirm which you\u2019d prefer? 2/4 So I can do this, can you DM me your full name, address, email address, postcode, barcode, SC code, price paid and store this came from? 3/4 Also, would it be okay to pass your details onto our supplier? As they may want to get in touch with you. Thank you. Alisha 4/4\nuser: Alisha, Can you confirm what an SC code is? Also, I have no idea how much I paid for it as I don't have the receipt.\nagent: Hi Jonathan, The supplier code is usually above the barcode after the Tesco address. It usually looks a bit like (SC1234) TY - Mark\n\n### Response:\nCustomer is complaining about the product he purchased by sharing an URL for additional details. Agent requests for the personal details along with postcode, barcode, sc code and price to send a moneycard as a refund.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is my Spotify acting up I\ufe0f can\u2019t listen to more than one song without it pausing on its own it\u2019s been going on for a month now\nagent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA\nuser: It isn\u2019t premium, and it\u2019s on my mobile device\nagent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library > Settings > About. While you're at it, could you also DM us your account's email address? /AU\nuser: It\u2019s on my iPhone 8\nagent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings > General > About. As for your Spotify version, you can check it on your app's Settings > About /AU\n\n### Response:\nCustomer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: kindly help me my line 0726668629 doesn't connect data bundles\nagent: Hi, your line is okay. You're unreachable for further instructions. Kindly restart your device and a test.\nuser: am using single sim phone... have restarted but the problem persists am on now with this number.. 0704686497\nagent: We have reset the line, restart your phone. Then go to settings, wireless and networks, mobile networks, network mode and ...... ...(ctd)..select WCDMA(3G).  Hi, we have been in touch and advised.\nuser: its now okay thank you\nagent: Cheers\nuser: hello. why is it sambaza Internet doesn't work\nagent: Hey Giddy. The service is still available. Please see to see what you might be doing wrong.\nuser: Sorry,request not completed.Minimum of 100 Bonga points is required before requesting Bonga points transfer.\nagent: You can transfer a minimum of 50 points and remain with a minimum of 50 for the transfer. 1/2 2/2 Also note if you have an outstanding Okoa Jahazi you cannot transfer or receive Bonga points.\n\n### Response:\nCustomer is requesting to help their line 0726668629 which is doesn't connect data bundles. Agent updates that the line has been reset and requests to restart their phone.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying\nagent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help:\nuser: two different AppleTV\u2019s\nagent: Hm, that's definitely odd! What generation? Is all content affected? Try: or\nuser: 4th Generation. Happened on multiple TV Shows.\nagent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here:\nuser: reloaded the app yesterday. Literally just happened again watching The Goldbergs.\nagent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits.\n\n### Response:\nCustomer complaining that show reverts  to the segment  just  watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Yet again I am here for my appointment. No optician. Disgraceful. Second time.\nagent: Hi Ray, I am very sorry about this. Did you discuss this with the Opticians manager? - Allyn\nuser: I will if they ever get in. I was told 29mins 12 mins ago. Disgraceful.\nagent: If you do not have any luck, please send us a DM with all the details and we will feed this back to their head office - Allyn\nuser: I've sent a DM after the same happened last week. Promised to be called. Never was. Sent another today. No response.\nagent: Hi Ray, I can see that my colleagues are going to be replying to your DM soon - Allyn\nuser: I've sent DMs with details\nagent: Hi Ray, please check your DM's Skye has responded to you (: - Rocsi\nuser: Yes it says we missed the first 72 hours we promised by a week so wait another 72 hours. Not good enough is it? As timely as your opticians\nagent: I'm really sorry Ray, please be assured this wasn't intentional and has been escalated to the Regional Opticians Manager to investigate.\nuser: I saw your optician arriving 20mins after my appointment time. Laid back strolling in late. No care for others time. Should be laid off\nagent: Hi Ray, as advised you'll receive a response within 72 hours. Many thanks - Laura\n\n### Response:\nCustomer is complaining that Opticians are not attending to him as per the appointment. Agent assures that it wasn't intentional and has been escalated to manager to investigate, also states that he will receive a response within 72 hours.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Another fail. Sat in living room, when an email comes through to say 'sorry we missed you'. No doorbell ring, no knock, no phonecall, no card through the door. Not sure I believe you were here! please use a real courier!\nagent: Hi Sharon, I am very sorry to hear of these issues you are experiencing. If you can DM us your order number, we can see what we can do. - PD\nuser: Just done it, thanks Have sent you the order number. Is this being redelivered today? Will the delivery person ACTUALLY ring the doorbell?\nagent: Hi Sharon, did you used the tracking number provided to rearrange delivery for today? - Ric\nuser: No cos the email says it'll be redelivered today... But then the email also said they came to our door. .. But there's no update to the tracking Just realised the delivery was supposed to be with us by 9pm and the notification of missed delivery was at 9:02. I suspect he just couldn't be bothered after missing the deadline!\nagent: We have had some issues with the deliveries that were supposed to go out, this will be with you tomorrow- sorry for an inconvinience caused\nuser: Tomorrow I'm no here. Today I am here. Yesterday I was here. Have just downloaded Yodel app, and it says today. Is it lying again then?\nagent: Hi, can you DM the name and full address on the order please? Amy\n\n### Response:\nCustomer is complaining about the delayed delivery and false email about failed attempt to deliver. Agent is stating that they had some issues with the scheduled delivery but will be delivered on the next day.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any reason why my live TV skips so much? Are you still in Beta testing?? ?\nagent: Oh no! Which device do you use? Noticing this w/a certain channel? For now, try a quick reboot of your device+modem/router.\nuser: chromecast from Android.\nagent: Got it. Please try: --particularly power cycling your equipment. Is there any improvement after?\nuser: actually, yes there seems to be! Thanks!\nagent: We're glad to hear it! If we can ever help with anything else, we're just a tweet away!\nuser: sadly, the improvement only lasted a moment. \ud83d\ude41\nagent: Oh no! Are you noticing this w/a certain channel? Please double-check your speeds are meeting our reqs:\n\n### Response:\nThe customer is complaining that their tv was skipping and its supports chrome cast from android. The agent asked to reboot the device once along with the router or modem.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: if my flight boards at 720 how early do I have to be there to check luggage I think I may be out of luck\nagent: Hi, Stacy. You need to be at the airport at least 2 hours prior to departure. *TJH\nuser: I\u2019m on dL 2641 and I\u2019m going to miss my flight due to traffic can you help to get me rescheduled on the next flight?\nagent: I'll be able to do confirm on DL2572, which is scheduled to leave a 9:00 AM for $75. *TJH\nuser: I\u2019m still in stand still traffic and I\u2019m afraid I will miss that one too. Can you confirm on the next flight? The fee is fine\nagent: Oh, no! There is one at 10:00, 11:21 or at 12:27, which one would work better for you? *TJH\nuser: I know ... crazy..1121 is probably the safest bet the way this morning is going. Thank you for all of your help TJH! Delta always is so helpful\nagent: You're most welcome. Please DM your phone number. I'd be glad to give you a call and set it up for you. *TJH\nuser: I sent it .. please let me know if you didn\u2019t get it. Thanks again\nagent: Got it! *TJH\n\n### Response:\nCustomer enquires about the Delta Flight timings reschedules. Agent updated all the timings of the Flight which is convenient for the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: End of 5p bags only option is 10p Bag for Life. +Plastic in a BfL so more polution. But \u2b06\ufe0f profits?\ud83d\udc4f\ud83c\udffb#puttingprofits1st #bagtossers\nagent: Following a successful trial we've decided to remove all single-use carrier bags, & instead offer our customers a new Bag for Life at 10p. During the trial, we found that our customers bought significantly fewer bags, with sales reduced by 25% in trial stores.2/6 The feedback we received was that our Bag for Life, which is made from 94% recycled plastic helped them to move to re-usable bags. 3/6 The other great news is money from the new Bag for Life will go to continue to support thousands of community projects across the country! Customers can vote for their favourite local schemes in-store by picking up a blue token at the checkout. 5/6 We've already given more than \u00a333 million to over 6400 local community projects in the last 2 years! TY - Jayne 6/6\n\n### Response:\nThe customer saying that the plastic in a Bfl is so more pollution and now the company is able to profit on remaining 75% of sales. The agent is replying that they are trying to remove all single use carrier bags and offering customers a bag at 10p.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?\nagent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap\nuser: How do I get the cost of my ticket back thanks\nagent: If you haven't travelled then it's via point of purchase otherwise it's\nuser: How do I get a refund for the useless WIFI one just paid \u00a35 to use? And the plug socket in my table doesn\u2019t work This is pathetic, 40 minute delays, no WiFi even though I\u2019ve paid \u00a35 and now I can\u2019t charge my phone\nagent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all?  You can claim via __email__\nuser: Connected and every time I open bt sports it freezes And I\u2019ve tried other streams and the same happens, either freezes or won\u2019t open\nagent: We don't support streaming Peter.\nuser: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn\u2019t as the WiFi is so poor\nagent: We do when you purchase it\nuser: That never appeared! Also why advertise BEAM \u201cstream hundreds of hours of TV episodes & Movies for free\u201d\nagent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi\n\n### Response:\nCustomer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.\nagent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?\nuser: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.\nagent: Hello! Apologies for the trouble this has caused. When did you file the claim?\nuser: It was yesterday and I received the reply like an hour ago\nagent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.\nuser: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.\nagent: We allow seller's 2 business days to reply. Keep us posted!\nuser: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.\nagent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.\n\n### Response:\nCustomer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: remind my again why I pay \u00a380 a year for next day delivery, just for you to change the delivery date on me for no reason..\nagent: Hi, sorry to hear about the delay. What information is available in the tracking:\nuser: I don't understand.. the intended information I have is the 'estimated' delivery date!! Which, before this morning was a 'guarenteed' delivery date of TODAY! NOT IN 2-3 DAYS TIME\nagent: Has the order been marked as dispatched yet?\nuser: Yes. But not out for delivery it was marked as dispatch really early YESTERDAY! !\nagent: What is the estimated delivery date that was given to you now? Did you get any emails advising of a possible delay?\nuser: Ordered it Tuesday, had GUARANTEED delivery date of 16th November (today) for it to be changed to an ESTIMATED delivery date of 16th-20th of November! And not that I know of.\nagent: We would always aim to deliver your parcel on the date you were originally given. Orders can go out for delivery later on in a day and be delivered that same day. Can you see who is the carrier?\nuser: Yeah but it's not looking likely it'll be delivered today or the delivery date wouldn't be changed from today to anytime between today and Saturday. And no. I have no idea who the carrier is.\nagent: You can check who the carrier is here: . Click 'Track Package' and the carrier details and current tracking information will be displayed.\nuser: It just says amazing shipping then underneath it says this \"Parcel has been handed over to the carrier and is in transit\" It has said that since early morning yesterday.\nagent: Hi, sorry to hear about the change in your delivery dates. We would expect you to receive your order by your revised delivery date. Let us know if your parcel has not arrived by the date provided to you.\nuser: NO! THAT ISN'T THE POINT! MY POINT IS I PAY 80 FUCKING POUND A YEAR TO GET NEXT DAY DELIVERY!! THE DATE SHOULDN'T BE FUCKING CHANGED IN THE FIRST PLACE!\nagent: I'm very sorry to hear about your order being delayed. We'd like to look into this and available options with you. Please get in touch with us here:\n\n### Response:\nCustomer is frustrated that delivery is not has been done on time even after paying and estimation of the product. Agent apologised for the delay and given the URL to be in touch with to make delivery of parcel.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks!\nagent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you\nuser: I can\u2019t get through even on 402 and no point online with 6+ weeks for delivery now. Won\u2019t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can\u2019t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone!\nagent: Sorry for the wait, Michael. What happened when you tried to pre-order online?\nuser: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on!\nagent: So we can help further, please drop us a DM with your O2 mobile number, Michael >\n\n### Response:\nCustomer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: staying with you in Glasgow at the airport. It's a good job your chef is accommodating as you menu has nothing for vegans! 1/2\nagent: 1/2 I'm sorry to hear this. I called the hotel and informed them of your concern. They will be reaching out to you shortly to 2/2 discuss this further. Thanks for your time.\nuser: The chef has been amazing and made something the prob is your menu which I guess is compan_ standard? !\nagent: Thanks for your feedback. Rest assured it has been shared with the hotel mgmt and all concerned parties for future reference.\nuser: Are the menus standard across all the hotels?\nagent: The hotel management determines and selects their restaurant menu. This is not standard to all Holiday Inn hotels. Thanks\nuser: Good to know I stay with you regularly. Staff have been excellent btw\nagent: Thanks for your kind words towards our staff. The pleasure is ours to have you stay with us.\n\n### Response:\nCustomer is complaining about the menu in the hotel. Agent replied the this issue is forwarded to hotel management and concern parties for future reference.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, Spotify isn\u2019t set on offline but every time I\u2019m not on WiFi it says \u201cSpotify is offline\u201d but my data is activate\nagent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY\nuser: iPhone 6, iOS 11.0.3\nagent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY\nuser: Yes, when I\u2019m on WiFi it\u2019s working I\u2019m not on WiFi but on 4g so it should work And this is not set offline\nagent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY\nuser: It\u2019s working now, thanks\nagent: You're welcome! If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /KL\n\n### Response:\nThe customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please could you tell me if your squires gate store in Blackpool Lancashire accepts Apple Pay . Thanks\nagent: Hi Roxanne, we do not accept the Apple Pay at the moment. Is that ok? Parm\nuser: Ah I have something reserved and My bank card is snapped so I only have Apple Pay\nagent: Hey, we should be able to extend your reservation for a couple of days? If you would like me to do this please DM your reservation number. Natalie\nuser: I'm just thinking I can pay online to collect but will they accept the card as proof if it is snapped in half ?\nagent: Hey, if you pay online for Fast Track collection you will receive an FT number and PIN via text/email and that is all you will need to collect. You will not need your card as proof. I hope this helps. Natalie\nuser: ive been trying to ring the argos store inside sainsburys at blackpool for 30 mins but no one seems to be answering\nagent: Hi Roxanne. The store may be busy. - molly\n\n### Response:\nCustomer asking  agent that  if its there any option for apple pay transaction. Agent provides  information regarding fast tract collection.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why did my phone turn to shit after all these recent updates? \ud83e\udd14\nagent: We want your iPhone running great, too. What obstacles are you facing that we can help with today?\nuser: Battery dies fast as hell now. Phone always is freezing up and I end up having to wait like 15 minutes for it to get unfreeze\nagent: Got it. Which iPhone and iOS version are you using under Settings > General > About?\nuser: 7 Plus and 11.0.3\nagent: Install our newest iOS 11.1 update to help: Let us know if this helps improve these issues.\n\n### Response:\nCustomer is complaining about the iPhone  that battery dies fast and phone always is freezing up and end up having to wait like 15 minutes for it to get unfreeze. Agent says to install newest IOS 11.1 updates to help :URL let knows if this helps improves these issues.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can?\nagent: Hey Keith, thanks for checking with us - As long as you don\u2019t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! \ud83d\ude42 2/2\nuser: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won\u2019t let me. I even included screenshots in the Ticket #7288583, which hasn\u2019t got a reply since 4:12am yesterday.\nagent: Hi again, we\u2019ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we\u2019ve advised them in relation to this matter and they\u2019ll be investigating the options further.\nuser: I\u2019d just love to get a response.. since its been over a day and I thought Biz support was quicker?\nagent: Hi again, we do understand how you feel. We\u2019ve prioritized the ticket to expedite matters for your benefit.\nuser: I finally just called support.. and they\u2019re telling me they can\u2019t do anything and I have to wait out the 30 day trial.. thats crazy! I\u2019ve never heard of a company *refusing* to take my money like this.\nagent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks!\n\n### Response:\nCustomer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need help!! !\nagent: I\u2019d be happy to help! What are you needing assistance with?\nuser: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! !\nagent: We\u2019d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook.\nuser: She don\u2019t have twitter and your call centers have been ABSOLUTELY useless\nagent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M\nuser: Called in 4 times now with no resolve this is ABSOLUTELY disgusting\nagent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her.  Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2\n\n### Response:\nThe customer have a big problem. The agent tried to solve the problem and offers choices to the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey Check out my result! #speedtest - I pay for 100/100 . Help please?\nagent: That's not good. Are testing from a wired or wireless device?\nuser: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down\nagent: Are you able to test the speed on a wired device?\nuser: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service?\nagent: What model router are you using?\nuser: WRT 3200 ACM by Linksys\nagent: We do not support 3rd party routers, do you have a Verizon Router?\nuser: I thought you did? and\nagent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected.\nuser: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY.\nagent: Are you able to connect our Verizon router or bypass the router and connect directly to your device?\nuser: No VZ router on the property sadly\nagent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys?\n\n### Response:\nCustomer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 16:43 from Euston to Edinburgh. Seriously guys turn down the a/c in the quiet carriage 'G'. #winter\nagent: Hi Jasmine, please speak to the onboard team and they should be able to adjust the temperature for you\nuser: Not worth risking my seat as I was stood up from Bham to Euston this morning and seat reservations aren't showing on here atm.\nagent: The team should be making their way through during the journey\nuser: Not so far \u2639\ufe0f I'm off in half an hour. Quiet coach = less hot air \ud83d\ude02\nagent: Apologies Jasmin, we hope it cools down onboard for you\nuser: Also late so I've missed my connection \ud83d\ude21\ud83d\ude21\ud83d\ude21\nagent: Sorry to hear this, Jasmin. Please speak to station staff who will be able to validate your ticket for the next service for you\n\n### Response:\nCustomer request to turn down the  A/C in the quite carriage G. Agent directs customer to speak to station staff to validate his ticket for the next service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: has supreme court passed an order to link aadhar wid mobile no. ?\nagent: As it is made mandatory by DOT to link aadhar card,Please click the following link for more info\nuser: Is DOT bigger than supreme court of INDIA?? ?\nagent: Please DM us your idea contact nos.and we will surely address it.\nuser: Y DM... Lets talk publically.... As u guys keep on sending aadhar SMS's wid a warning that no. Will b disconnected by evening\nagent: Please share your number so, we can check whether your reverification is completed or not? As it mandatory.\nuser: Verification has not been done... FYI its not mandatory by supreme court which is above all\nagent: Greetings for the Day! This is with reference to your query regarding Aadhaar based Reverification. As instructed by the Government of India, it is now mandatory to link your mobile number with your Aadhaar. 2/3 Regards, Vicky 3/3\n\n### Response:\nCustomer esquires about linking Aadhaar with mobile number. Agent informs customer that as instructed by the Government of India, it is now mandatory to link mobile number with your Aadhaar.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I will try this... I do recall you guys having a much better app before.. I used to use it.\nagent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI\nuser: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say.\nagent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL\nuser: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off....\nagent: We understand. We've sent you more info on this via DM. Let's continue chatting there \ud83d\ude42 /CH\n\n### Response:\nCustomer complaints that they will  try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks\nagent: Let's work on it! Is it happening on all browsers?\nuser: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola\nagent: Please reset your password and try again.\nuser: thats the problem!!! Why do I have to reset again? ! I know my password!! !\nagent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset.\n\n### Response:\nCustomer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: So, I think I overheated my #XboxOne I\u2019ve followed all the steps and now I\u2019m clear ventilation, it continues to shut off.\nagent: Hi there! Can you send us a photo of the console and where it is attached to a power source?\nuser: The first picture shows where it previously was\nagent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console.\nuser: Ok, I will! Thanks!\nagent: Let us know how that goes.\nuser: This is what I meant to reply to. Moved to a wall outlet\nagent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further.\n\n### Response:\nThe customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Can't trust I go to your establishment and not ONCE have I been given my full order.. I expect at the very least an apology\nagent: That's unacceptable. Which location does this keep happening at?\nuser: Henrietta and Brockport many times\nagent: Where are those located at?\nuser: Rochester, NY\nagent: Thanks for that. We'll speak with management.\nuser: Will I be compensated for not receiving my food?\nagent: Let's talk. DM us.\n\n### Response:\nCustomer is complaining about not receiving the food ordered. Agent updated that they will speak with management and inform the customer to DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: absolutely disguisted with this mouldy in date cheese I bought on Tuesday. Sent my 9 month to nursery with these. P***ed off!\nagent: Oh, sorry Adele! Is your little one okay? Which store did you get these from? Can you please show me a pic of the barcode? Daryl.\nuser: This was the second one he had but wasn\u2019t noticed on the first so we have had a sick baby today. We got it from Barnstaple, Devon\nagent: Thank you, is your child okay? Robbie\nuser: No, he wasn\u2019t.This was the second one he had but wasn\u2019t noticed on the first so we have had a sick baby today. We got it from Barnstaple:\nagent: Sorry Adele, I hope he's o the mend soon. Can you DM your full address and telephone number by clicking the link below. We'd... 1/2 ...like to pass your info to our Executive Office for further investigation. Thanks, Mel. 2/2\n\n### Response:\nCustomer is complaining about the product that he as purchased which makes his baby sick. Agent updated to send the picture of the barcode  and also DM full address,telephone number for further investigation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Dear your website is very jacked at the moment. Just thought you might want to know.\nagent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on\nuser: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I\u2019m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.\nagent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP\nuser: Chrome. Browser is up to date.\nagent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP\n\n### Response:\nThe customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help\nagent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun\nuser: Yes I told store manager and he did nothing!\nagent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3\nuser: Thanks\nagent: Have a good day! Corey\n\n### Response:\nCustomer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 1st use of your Hot Curl Brush. Melted and bend under heat & a pinch point that's ripped my hair out!! \ud83d\ude31\nagent: Really sorry about this Helena! Are you okay? When did you buy it in? Do you still happen to have the barcode number? Faiza.\nuser: Well my hairs been pulled out and my brush is melted, but I'm fine \ud83d\ude44I got it in the Redditch store on the ring road & no, packet in the bin\nagent: Thanks,do you remember when you bought it? Faiza.\nuser: Yes - about 1.5 weeks ago.\nagent: ...you'll be able to get a refund/replacement. Hope this helps, Sam. 2/2\nuser: I paid by card but spent about \u00a340 in there so not just the 1 item?\nagent: If you return with your bank statement, showing the transaction, this will also act as proof of purchase. Goldie\nuser: Ok - thanks but do I need the packaging as that's binned?\nagent: ...They will be able to advise you further. Thanks, Karen 2/2\nuser: I took it and they said that I needed the packaging and receipt. Really not good service at all\nagent: I'm very sorry Helena, the store should've refunded you. Could you DM me the name of the colleague you spoke with? Click below. Ewan\n\n### Response:\nThe customer is complaining that hot curl brush was melted and bend. The agent confronted saying that he will get refunded and ask him to dm the name of the colleague that he spoke with.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: charging \u00a31235 to change booking needed coz of #Irma when can't even get back to Miami. Holiday ruined.\nagent: Have you spoken to our Change Booking team for your best options, Steve? Sorry your holiday has been ruined by the hurricane.\nuser: Change team say instructions mean no free transfer. Might change but paid as I can't go FLA or stay and wanted to get seat.\nagent: Hi Steve, please get in touch at your earliest convenience upon your return and we'll be in touch to discuss your experience.\nuser: Phoned and starting all over again. Now shunted to Customer Relations which doesn't open until 1300. This is a nightmare. Now recorded message saying go on line due to I.T. Outage. Still waiting reply from to 2nd letter on 23 Oct as their first reply did not answer my first approach and ignored points raised re #irma rerouting. Also made errors on airport of departure so didn\u2019t read my letter properly.\nagent: Hi Steve, please advise us of your Customer Relations reference, telephone number, email and postal address. Kind regards\nuser: The ref number is 17012319. Telno 07963 239006. Address and email you will have on my account. I am concerned to put so much personal info on Twitter when I do not know who will get to see it. Regards, Steve Collier\nagent: Hi Steve, thanks for taking the time to chat. As discussed we're unable to reimburse you the cost that you paid to change your flights. Even though a policy came out after you made the changes. I'll email you a letter with the points that we discussed as well. Thanks.\n\n### Response:\nCustomer complains about charging for change in booking. Agent informs to customers that he will email a letter with points that he discussed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Rubbish customer service .. one of your staff hang phone on my face \ud83d\ude20\nagent: Oh, no. I am terribly sorry to hear this. Is there something that we can assist you with? If so, please provide the details along with your tracking number (if applicable) along with your contact phone number please. Thank you.  For assistance, please feel free to DM us using the link below. Thank you.\n\n### Response:\nCustomer is complaining about the horrible service which hanged phone on their face. Agent updates to provide the details along with their tracking number and their contact phone and requests to DM using the given link for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Item No. 631/8198 - is this discontinued, or when will it be available in London again?\nagent: ive just had a look for you and it doesn't say if or when we will be getting this item back in stock.\nuser: Would your site normally tell me if it is going to be available again? Can you find out?\nagent: it wont tell you on the website im afraid but i have just had a look on the stock check and it doesnt say weather we are going to get it 1/2 back in stock so i would just keep checking on the website.\nuser: So do you log these requests so you/coporate know there is still a demand?\nagent: 1/2 We do not know the date this item is due to come back into stock. The website is the first thing 2/2 updated with our level of stock. We will log that you have asked about the item. - Emily\n\n### Response:\nCustomer is enquiring about the item which is not available currently. Agent informed that they don't know the date of this item is due to come back into stock and informed that they will log and asked about the item.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my live tv still isn\u2019t working. I\u2019ve tried all the reset stuff. Non-live works fine. When will live tv work again?\nagent: Oh no! We did have a hiccup earlier on Sunday, but this should now be resolved:\nuser: Yes. I talked to customer support last night and today. Still no resolution. They said it may not be resolved for days\nagent: Sorry to hear we weren't able to immediately remedy the issue! We'll share the feedback as we continue to make enhancements.\nuser: Do you have any idea when I will be able to watch live TV again? I do t want to go back to SlingTV.\nagent: Oh no! Are you still running into buffering? If so, please check your speeds meet our reqs here:\nuser: 110.97 download 19.26 upload 24 latency Those are my WiFi speeds. I think they are more than adequate\nagent: Definitely more than adequate! What device are you using to stream? Do you come across any error messages?\nuser: Apple TV, PC running Crome and Firefox, iPhone. None of them work. I have also tried cellular data in addition to my internet service I\u2019ve spent hours on the phone trying everything they could think of. In the end, they said the Live TV was not working in my area On the phone with Hulu support\nagent: We're sorry to hear about the ongoing frustration. Our phone team will be able to provide more insight. We'll share the feedback.\n\n### Response:\nCustomer is complaining about the live tv which is not working even after trying all the reset stuff where all non live is working fine. Agent apologizes for the inconvenience and updates that their phone team will be able to provide more insight and they will be sharing the feedback to them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya\nuser: Why a customer was sent with confirmation email saying its done and request is closed ?\nagent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket\nuser: sanket, This is not the response am expecting from a such a big organisation, please get this done.\nagent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket\nuser: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store.\nagent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours.\nuser: After paying the complete bill & activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill.\nagent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya\n\n### Response:\nThe customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly\nagent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible!\nuser: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex.\nagent: We'd like to look into this further. Please pass your order details to us here:\nuser: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting.\nagent: I can confirm that we have received your information! We will review your information as soon as possible!\nuser: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended.\nagent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience:\nuser: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries.\nagent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience.\n\n### Response:\nCustomer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need help paying a bill. The sight to fill out ZIP code isn't working in order to text tech. I have til tomorrow\nagent: Hello, Thank you for reaching out to us. We are able to look into your payment issue. Please send us a DM with your full address for assistance. -AC\nuser: I t I was able to text someone and take care of the matter after 2 hours of frustration. But thank u for returning my text.\nagent: I'm glad to hear you were able to get it resolved. Is there anything I might assist you with at this time? -JW\nuser: I paid it but at Comcast they there were no intentions to pay as promised and I know we called several times to make sure everything is ok I'll have to make sure next time they put it in the pc\nagent: Sounds good. If you have any other questions or concerns feel free to reach out anytime. -VG\nuser: Aight. Peace out\nagent: Have a great day! Please remember we\u2019re always here for you if you need us! \u2013EK\n\n### Response:\nCustomer having an issue with paying bill. Agent updated the customer to sent DM with full address for assistance.Finally issued got resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Not sure if incompetent and/or liars, but WORST CUSTOMER SERVICE EVER. lies lies lies\nagent: Anything we can help with today, Ashton?\nuser: Yes, been lied to over and over again by #Virgin staff over unused train tickets and refund. #Disgraceful\nagent: Can you please explain further?\nuser: Yes (AGAIN!) Was told not to travel due to WC ML disruption and I would receive a full refund, sent tix - no refund. Wrote & complained - nothing, spoke online, was told to I would be contacted in 48-72 hours, again nothing!\nagent: Did you apply through your point of purchase because that is who should issue the refund.\nuser: Well the point of purchase was Virgin Trains website! Followed the procedures told by your call centre (India) to send the tickets to VT (in Edinburgh) to receive refund. Then just ignored!\nagent: Can you please DM us with your booking reference and we'll have a look.\nuser: Sorry, I'm keeping this public. I DM this last time and all I was told to do was go on the website and speak on the live chat on there. Wasted time on there explaining it AGAIN and was told I'd be recontacted - nothing!\nagent: I'm afraid we'd need to ask you some security questions for data protection so we can't do that publicly.\nuser: Okay, fair enough, but I would assume you'll just do exactly the same as your colleagues did last week! *sigh* Wow, your call centre is really good! 03445565650 \"Can't help you at all, phone another number\" Passed round from pillar to post here!\nagent: I'm afraid you will have needed to check within a reasonable amount of time, it is now nearly 2 years since the journey date so nothing can be done for it I'm afraid.\nuser: You are REALLY taking the mickey now! I did as I was asked, and not refunded! Disgusting way to treat your customers!\nagent: I'm afraid there isn't anything we can do I'm afraid as the tickets were not tracked there is no way to find them and a refund is not due.\nuser: Even though I have a copy of the (unused) tickets? I know Virgin like to rip people off by claiming non-receipt therefore I kept hold of a copy of them. Let me find them.\nagent: I'm afraid so, a copy won't suffice.\n\n### Response:\nCustomer wants the refund for the unused ticket. Agent states that the tickets were not tracked and cannot refund it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your San Antonio baggage agents are kinda terrible. And the text for my delayed flight from Dallas to Detroit pissed me off! This mean I won't get home till about 2 am and I work tomorrow. What is wrong with you that's over a 2 hour delay\nagent: We're so sorry to learn of your frustration this afternoon, Sara. We would be glad to get you a status update on your flight. What are your Flight # and destination?\nuser: Dallas to Detroit 6278- now only 2 hour delay but I know how that works! Your gate agent Jason is great he tried to find anything to get me back earlier and couldn't find anything. Sorta makes up for your baggage agents\nagent: While we encountered unscheduled maintenance on the aircraft, it looks like we're doing everything we can to get Flight #6278 moving to Detroit this evening. Hang in there!\nuser: Thanks! Not super confident in that response about technical issues Hope your aren't charging for drinks on the flight cuz getting on a plan that was delayed 2 hours for unscheduled maintanace kinda makes me nervous.\nagent: Maintenance was on an earlier aircraft today, Sara. That is not the aircraft scheduled to operate your flight.\nuser: Tonight was absolutely not the service I expect, book with and recommend Southwest Airlines for! 2 1/2 hour delay, I want a credit! Absolutely UNACCEPTABLE today.\nagent: We're sorry to hear of your continued frustration, Sara. Please feel free to DM us your confirmation number so we can take a look.\n\n### Response:\nCustomer complaints about delay in flight. Agent informs customer to DM his confirmation number.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey you have so much data on my listening habits, yet every time I open your app I am bombarded with so much garbage 1/2 I will never click on any of it, so why show it? Surely you can do a better job of customizing what I see....\nagent: Hi Ken! We're sorry if our track recommendations wasn't to your liking. We'll let our relevant folks know about your feedback /DR /DR\nuser: Listen, It's not your recommendation engine that's the problem. It's awesome. 2/2 that I see when I open the app on the browse page. Surely you know that \"This is Pink\", Top Dance Tunes and Deutschrap Royal aren't me Seems you'd make more money for your artists by presenting relevant content everywhere. 3/4 of the content is currently irrelevant to me You have my data, use it to serve me not the corporations that are promoting music I don't care about.\nagent: Thanks for clarifying. It's great to hear your thoughts about this. Don't worry, we'll share the feedback with our team to consider /DR\n\n### Response:\nCustomer is complaining about the app as she logged in she finds more number of garbage. Agents updated her that he will share the feedback with the team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: migrated from prepaid to postpaid yesterday but due to address verification error, postpaid hasn't started.\nagent: Apologies for the trouble. Request you to visit your nearest my Idea store for further assistance. (1/2) Regards, Darshan.\nuser: It's better VIHAL enterprise Naroda Ahmedabad should take pains to rectify their error. Why should I suffer. Coz of their error\nagent: We do understand your concern,we will take appropriate action towards this,but you please visit once idea store.\nuser: I m sorry I can't!\nagent: We will raise this concern to higher authority be rest assure.\nuser: they promised that executive will visit and carry out aadhar verification process again. please keep following up with them thanks 2/2\nagent: We have raised the concern please wait for sometime it will get resolve.\nuser: Thank you for helping senior citizen. I hope your efforts would bring sure result and postpaid sservice should start asap ! Thanks again\nagent: Please be rest assure,We will surely sort this out for you.\nuser: My idea store's executive was to visit me. Seems they are just giving assurance. No results. Total Dismay and utter dissatisfaction ! #care\nagent: We do understand your concern,Please bear us sometime it will get resolve soon Regards, Amruta\nuser: Please call 9574008368 they are giving me false assurance since 12 noon that their sales executive is visiting me. What is reality. #care\nagent: We request you to wait for sometime,we will get in touch with you.\n\n### Response:\nCustomer is asking when migrated from prepaid to postpaid, it has not started due to address verification error. Agent requests to wait for sometime and they will get in touch.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst!\nagent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email?\nuser: USPS\nagent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM\nuser: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting\nagent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha...\nuser: I believe it was \"Will\" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty.\nagent: Our sales team will be able to give you the most up to date discounts and packages available at the present time....\n\n### Response:\nCustomer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also  updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi, I do need a favor to correct spelling name.my flight will be on next week. please reply my dm\nagent: Hi, you would need to submit web form and attach passport copy for verification and correction. - Ed\nuser: i had been sending but not respon.can u help me via twitt?\nagent: Hi There, may we have the screenshot of the passport copy for verification. Thank you. -Prabu\nuser: temen saya baru membuat paspor hari selasa kemarin dan saat pembuatan itu sesuai dgn akte kelahiran dan ktp. bisakan corect tanpa paspor? pakai identitas lain saja bisa?\nagent: Maaf Anindya, document passport diperlukan untuk pengesahan kerana flight anda adalah international. Thanks. -Jimy\nuser: oke kalo gitu pas paspor keluar aja ya. terimakasih\nagent: Kindly DM us with the passport copy so we would be able to verify and correct accordingly. Thanks - Ed\nuser: udah aku kirim di dm, tlg respon nya yaaa\nagent: Sudah di balas ke DM kamu ya Anindya . :D -Amie\n\n### Response:\nCustomer is inquiring about correcting the spelling of his name on the flight ticket. Agent is requesting for passport copy in order to proceed with it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Gud day I noticed another fucking #200 deductions on my sim recently Please what's going on? O. A\nagent: Good evening, may we have affected number for clarification. Thank you.SO\nuser: Good morning I'm still waiting for the rectification\nagent: Hello Olawale, Kindly provide your phone number for checks Thank you for your patience. UO.\nuser: How many times will I provide my phone number! 08153628600 This is the third time I'm providing my phone number Help me rectify it now\nagent: We apologize, The complaint has been escalated. Please send STOP to 2442 and DEREG to 7728. Thank you for your patience. UO\nuser: Kindly reverse my credit Or else????? I #angry \ud83d\ude21\nagent: Hello Olawale, kindly be patient a refund is being processed for the deductions. Thank you. TT\nuser: I've been waiting for the past 3 days for the credit to be refunded buh nothing is done till now Why? All this things are uncalled for now My phone number is 08153628600 It's #200 and I've been messaged that it's fix buh my credit need to be refunded pls Or Else #angry \ud83d\ude21\nagent: We apologize for the inconvenience, our engineers are working on the issue. Thank you. UO.\n\n### Response:\nCustomer is complaining about the deductions charges made for no reason. Agent updated the customer to provide the phone number and informed the customer that their team is working on it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising.\nagent: Hi. We are in the middle of huge \u00a37.5bn investment with new trains due soon. It\u2019s important to tell this story to as many people as possible\nuser: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.\nagent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis\nuser: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.\nagent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.\nuser: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.\nagent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.\nuser: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.\nagent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.\nuser: No Phil, am going to get the bus instead app works flawlessly.\nagent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.\n\n### Response:\nCustomer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why can't i listen to all songs, in a playlist folder, on mobile anymore?\nagent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF\nuser: No it doesn't unfortunately, happened sometime after a recent update on Android\nagent: Got it. Best thing to try here is a reinstall. Just follow the steps at\nuser: Also didn't help :/\nagent: We hear you. Does the issue happen on any other devices? Keep us posted /TF\nuser: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed\nagent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF\n\n### Response:\nThe customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: LJS7WKWR2J I bought Data at 999 instead of 99...advise if what is over n above is refundable\nagent: Seems you have used part of the data bundles. For reversal to be successful, the balance should be as purchased on M-Pesa.\nuser: 99/- of data is what I used as that is the option I picked on the menu but what I gave to you was 999/- there's a difference of 900/- Just checked my data bal.... It's OK.....\nagent: Hi Iddah,we are only able to reverse the full amount of data bundles bought wrongly,ensure your data bundle .... ...balance is 3072 MBS,then alert us we reverse.\n\n### Response:\nCustomer is complaining that they bought data at 999 instead of 99 and advise if what is over and above is refundable. Agent updated that balance is 3072 MBS then alert them they will reverse.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! !\nagent: Hey there. We have seen your DM and have replied. Looking forward to helping you out.\nuser: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! !\nagent: Hi! I've responded to your DM, and thanks for your patience.\nuser: Well, I\u2019ve replied to ur DM! I wish I don\u2019t have to wait for another 7 hours for someone to reply to me! !\nagent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again.\n\n### Response:\nThe customer is seeking  help to resolve his issues. The agent says they have responded to his DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: could you let me know if you expect the lol surprise big surprise: 725/4811 to be back in stock? if so, when?\nagent: HIya, we are having some more stock of these coming back in around the beginning of November, as of yet there are no dates for this - Lara\nuser: Thanks! Hi guys, any update on this?\nagent: Hi, Is this regarding the Luvabella doll? - Kelly\nuser: lol big surprise and luvabella.......my kids have big demands \ud83d\ude09\nagent: HI there we are due to receive further stock towards the end of November - Sheree\nuser: of both LOL Big Surprise and Luvabella?\nagent: Hi, yes both are currently out of stock due to such high demand, we are due more stock on both items very soon - Imanni\n\n### Response:\nCustomer is asking help that let them know if they expect the lol surprise 725/4811 to be back in stock. Agent updated that they both are currently out of stock due to high demand.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is there a reason why an update has almost destroyed my computer?\nagent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7.\nuser: It\u2019s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop\nagent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor.  2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available.  2/2\nuser: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them.\nagent: this case temporarily archived.  2/2 You\u2019re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2\n\n### Response:\nCustomer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-)\nagent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on?\nuser: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now.\nagent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :)\nuser: Great. Thanks we will:-) We have boarded the train!\nagent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please?\nuser: Coach A seats 17 & 18. Thanks\nagent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back\n\n### Response:\nThe customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Call dialer +918888282908, has tried my number multiple times but call was never connected. #poorservices #worstnetwork Proof for reference.\nagent: Sorry for trouble caused to you, we want to inform you that there was some temporary issue was going now it has been resolved. Request you to observe for some time.\nuser: I am talking about call happened today morning. I don't understand why are you talking about past?? ? If I am facing issues today, i should complain. You should be happy that somebody is helping you to improve yourself.\nagent: We would like to inform you that call connectivity concern has been discussed & addressed. Regards,Pradnya\nuser: Discussed with whom ? If its addressed, why am i receiving complains from caller? Please advice.\nagent: Dear Hiren, As checked complaint was raised regarding network issue but as it was only a temporary issue it has been resolved,please let us know the concern you facing know so that we can assist you further.\nuser: Dear Ma'm. My concern is regarding call connectivity. Many a times, people calling me gets message that either phone is switched off or not reachable. But i am always ON and in network. Feel free to call, if you need more details.\nagent: Sorry but it was some temporary issue, please observe the network for 7 days and if still the issue continues write us back. we understand your concern is addressed. Regards Prashant\n\n### Response:\nCustomer is complaining about call that has been not connected after calling many time. Agent informed the customer that the complaint was raised regarding network issue  but it has been resolved and informed that if any other concern they will assist for further.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my fios ONT box has red \u2018fail\u2019 and \u2018vid\u2019 lights on. Battery power is fine. Unplugged red and black wires and didn\u2019t help.\nagent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power?\nuser: Yes I did\nagent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.\nuser: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don\u2019t see that button\nagent: Can you check on the power supply for a reset button.\nuser: Would that button be on the router? ONT box inside the house, or battery backup outside the house?\nagent: It would be on the power supply for the battery backup unit on the inside of the house.\n\n### Response:\nThe customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update\nagent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks!  2/2\nuser: Yeh but it was fine when I turned it off last night and Microsoft had to force an update\nagent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options.\nuser: Oh still hate ms anyway nice 1 geezer\nagent: Please do not worry. Just contact our phone support team and they should be able to help you.\n\n### Response:\nCustomer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Please sort your shit out! FML\nagent: Thanks for reaching out! This guide: can help you troubleshoot; can you try those steps & let us know?\nuser: Its not my internet and i have checked my Down, Up and ping already! :/ I think its my Xbox rather than the games I'm playing! I can't enter the Xbox guide menu while playing 'The Division' :/\nagent: To clarify, did you get a chance to run through each page in that guide using the \u2714\ufe0f\ufe0f and \u274c buttons?\nuser: Yes i did!\nagent: Got it. Can you share your GT and a pic of your console OS currently: ?\nuser: Gt: haz227\nagent: Thanks for that info. Let's have you try a factory reset, to get it to redownload 1  the latest system update: On step 7 select: Reset and keep my games & apps. 2\nuser: Ok, Just waiting for it to reset! Do i lose anything? ( Like Xbox home colour, Alpha testing?) I did select keep my games and apps! Just did a test run while playing the game, I can talk in party chat and the choppy-ness while playing has decrease only slightly!\nagent: Is this after the factory reset?\nuser: Yes!\nagent: Alrighty, in this case, we will need a picture of your network stats: Settings>Network>Network Settings>Detailed 1  Network Statistics and your NAT setting on the console. Can you DM that to us? 2\n\n### Response:\nCustomer is complaining that he unable to enter the guide menu. Agent updated the customer to  DM of network related settings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's!\nagent: We always want to provide the best service! We hope the service improves for your next visit :)\nuser: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x\nagent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time!\nuser: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so \ud83d\ude01)\nagent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :)\nuser: Well that's why I ALWAYS go to M&S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card)\nagent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store.\nuser: Awww I know, we all have off days, thank you so much for your time. We are ready...\nagent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture!\n\n### Response:\nCustomer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: product undeliver n said customer refused to receive the product and now processing for refund.i order when sell start for one plus 5t.no one contact for delivery I was waiting but received that msg.disppointed from Amazon.order i407-6768178-8573154\nagent: That's unusual! Apologies. Please report this to our support team here: and we will take corrective actions. Also, Please don\u2019t provide your order details as we consider them to be personal info. Our Twitter page is visible to public.\nuser: It's really felling bed ,after waiting so long n ordered placed at the time of launch where it took time to place order n finally this is happening.very disappointed from amazon.n they are saying I am deny to receive the order where no one call. Your package with OnePlus 5T (Midnight Black 8GB RAM + 128GB memory) was refused at the time of delivery. If you have not refused the package, please contact Amazon. This msg I received.without any call without attempting delivery how can u say this.\nagent: We'll not be able to view your order details on social platform, Pankaj. Please reach out to us from the link provided earlier and we'll check this.\nuser: No update weather product get cancelled or it will get deliver.its always taking time to get in touch with customer care.its to frustrating.\nagent: As informed earlier, we cannot access your account/order details from social media. Also, I'm sorry to know you aren't able to connect to our support team. Please try arranging a call from us here:\nuser: I seen new product dispatch and suddenly it got cancelled and refunded process.trying to contact customer care but no luck.ordered again with extra charge to get it next day delivery again it's showing delay.why you are charging if not able to deliver on time.\nagent: Apologies for the experience you had with this order. Please share your details here: and we'll contact you soon.\u200b\n\n### Response:\nAn item was attempted to be delivered but Amazon said refused delivery and customer wants to know if it will be redelivred. No order details can be accessed on social media.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When make a playlist for you. Is there anyway to save it. Or just save individual?\nagent: Hey Danni! You just need to follow the playlist so you don't miss out. You can also add all the songs to a new playlist \ud83d\ude42 /NG\nuser: Sorry. It's not a playlist so no follow option. It's a daily mix xx\nagent: 1: Got it. You can also add the songs from your Daily Mixes to a playlist. If you're using the desktop app, just head to... 2: Daily Mix > click on the three dots > Add to Playlist. Any other questions, let us know /NG\nuser: Thanks babe. Kind of answers. Not on a computer so won't be able to do it x\nagent: Hmm. What device, operating system, and Spotify version are you using? We'll see what we can suggest /NG\nuser: My Samsung phone.\nagent: 1: We're afraid the option we've mentioned above is not available on your Android device right now. Not to worry, you can always add... /NG 2: the tracks you enjoy to a playlist. Here's how: /NG\nuser: Thank you xxx\nagent: You're welcome! Were... \ud83d\udc9a /NG\n\n### Response:\nThe customer is asking that is there are any ways to save a playlist. The agent responded him that the option was not available in android.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! !\nagent: Can you tell us little more about what's going on David? We're here to help anyway we can.\nuser: You can call me to much to type. 8132441419\nagent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible?\nuser: I\u2019ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I\u2019m reaching out to #KevinTaweel\nagent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email?\nuser: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media.\nagent: We will be in contact shortly.\nuser: We will see Been a hour\nagent: Typically, it can take 24 hours for a response.\nuser: That\u2019s your idea of shortly !! ! This is why I\u2019m going to every social media site and telling everyone about my experience!#KevinTaweel\nagent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience.\n\n### Response:\nCustomer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24  hours for a response.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi there. Are trains still cancelled this morning from London Euston to Manchester Piccadilly ?\nagent: Yes\nuser: Thanks. Are tickets valid on alternative routes ?\nagent: We currently have ticket acceptance with and so you can travel with these operators using your ticket\nuser: What about on chiltern trains & cross country trains ?\nagent: We do have acceptance with Chiltern but not Cross Country\nuser: Why not with cross country ? ?\nagent: Due to their shorter trains out in service today already being at full capacity\n\n### Response:\nCustomer is asking whether all trains cancelled this morning from London Euston to Manchester Piccadilly and also asks about chiltern trains and cross country trains. Agents replies that all trains are cancelled and due to their shorter trains out in service they have already being full capacity.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi. Please could I have an email address for complaints. Thanks.\nagent: You can learn about filing reports for Code of Conduct violations here .\nuser: Please can I have the address to complain about a product. Thanks.\nagent: Hiya! We'd be happy to help with any support questions you have. What seems to be the trouble that you are experiencing?\nuser: Problems with the elite controller. left thumbstick is loose and moves in and out. Already been replaced once. It\u2019s not a \u201cpremium\u201d product It\u2019s pretty much unusable. I\u2019ve seen loads of similar cases online. Expected a lot better for the high price.\nagent: We're sorry to hear about your controller! If you would like to leave feedback, you can do so here 1/3  However, if you would like to discuss your replacement options for your controller, 2/3  then let's have you reach out to the chat team here: 3/3\n\n### Response:\nCustomer asking email address to complain about product. Agent suggests that using the URL link he can learn about filling report and violation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there no trains running to Guildford this morning? First one at 12 today and takes nearly 2 hours? !\nagent: Hi Claire. Can you confirm where you are travelling from please? Natalie\nuser: Reading-Guildford\nagent: Thank you. There are scheduled engineering works in place so replacement bus services are running between Reading and Wokingham. You can then catch a train from Wokingham to Guildford. Natalie\nuser: Thanks anyway I can find out times for the bus?\nagent: Yes - please check:\nuser: Unfortunately Natalie whenever I go to find bus times it comes up with this message... It shows me other days fine just not today?\nagent: That's odd - it's showing me the same error when I use a mobile but it's working fine on a desktop. Sorry about this. I'll get this reported. Around what time were you looking to travel please? Natalie\nuser: ASAP\nagent: Next bus leaves Reading at 0855. Change for the 0936 train at Wokingham. Natalie Here's the next service. Natalie\n\n### Response:\nCustomer inquires about trains availability. Agent provide an URL for next service available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: submitted a claim on the 19/09 and was told I'd get a response within 20 days. Silence ever since. When will I hear from you?\nagent: Hi Esther. We aim to respond within 20 days but it's taking longer right now due to our backlog. Sorry about this. We'll contact you ASAP.\nuser: I was told that it was up to 20 days because of the backlog so which is correct as I'm getting conflicting information.\nagent: That was our aim but it's taking longer for some cases at the moment. You're welcome to discuss your case with an advisor sooner by calling.\nuser: When were you going to inform customers of this? If the 20 days has changed what can I now expect, an extra 2 days, weeks, months? ?? ?\nagent: I will pass on your feedback on this. At the moment our Customer Support team are focusing on processing claims so we can complete and reply\nuser: So back to my original question - when can I expect a response? 'As soon as possible' isn't an acceptable time frame.\nagent: I'd like to give you a time frame but I can't I'm afraid. We've received your case & we will contact you as soon as we can. Apologies again.\n\n### Response:\nCustomer is asking help to submitted a claim on the 19/09 and was said they will get a response within 20days. Agent updated that they have received their case and amp and they will contact them as soon as they can.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please stop blocking what I try to read with stupid spin game crap. Thanx\nagent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL\nuser: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen\nagent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW\nuser: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it\u2019s not there\nagent: Are you using the Facebook app or using mobile browser? -KW\nuser: App\nagent: When you click on the pop up, is it redirecting you to a site? -KA\nuser: Obviously I\u2019m not clicking on it, I\u2019m trying to get rid of it.\nagent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA\n\n### Response:\nCustomer complains about pop up notification while using facebook. Agent updated the customer to  DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: CC App (even if I tried to kill it) just went through and removed EVERY add-on/extension I had, one at a time for 30 minutes, and now they're all removed. Just says \"You removed ___\" Any ideas?? Very bizarre, and annoying notification pings.\nagent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available.  Hi, I've not seen that issue. Check this doc and see if it assists you: If not, let us know and I'll escalate your case. Thx,\nuser: Yeah that doesn't help me. It's IN the CC app \"Activity stream\" where there's a massive list of \"You removed the ____ addon\" over and over when I never told it to do any such thing.\nagent: I have looped in the expert who will respond ASAP back in office on Monday. Please excuse the delay due to the weekend. You may contact us at\nuser: It's doing it again. Just going through and wiping all of my premiere add-ons and spamming me notifications about it\nagent: Thanks for the heads up- we're looping the expert back into this conversation. Thanks!  Hi EposVox, odd problem. I also think you need 1-1 troubleshooting. Have you filed a case yet with our video agents? Let us know what happens. Thx,\nuser: Where can I do that?\nagent: Hey sorry about that. Very weird. Can you work 1-1 with the agents here? Ask for the video queue & explain your case. If they can't help, let us know. Hope we can get you up and running again ASAP. Thx,\n\n### Response:\nCustomer complains about adobe programming. Agent is suggesting customer check  with help of url link as agent will assist you..",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: wait... you charge for latest episodes on demand now? Are you f'n kidding me?\nagent: You can go to the network app and download the app and watch it for free.\nuser: No, I mean on your own boxes. 2 dollars to watch the latest episode of Bull via on demand?\nagent: The broadcasters, i.e. Fox, CBS determine the pricing as well as when the shows show up on demand.  You can try the provider\u2019s app and website with your Verizon ID to see if additional shows are available.\nuser: So youre saying that paying for your television service is a waste of money and i should go direct to CBS and Fox to watch TV shows?\nagent: Let us know if you have any additional questions or concerns about the on demand.\n\n### Response:\nThe customer was questioning that why he was charged for watching the latest episodes. The agent asked the customer to download the network app and watch it for free.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why isnt Verizon Live Chat working in app?\nagent: We can help you here. What issue are you having with your service?\nuser: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down?\nagent: Which app are you using?\nuser: My Fios App\nagent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it?\nuser: I will try that, but so you know been trying for an hr and Chat Live wont connect\nagent: We can also chat with you here. What has you trying to reach out through the app?\nuser: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day!\nagent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need.\n\n### Response:\nCustomer is  having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: quick question: how can I change the language in which the emails are sent please? My parents don't speak English and I can't find how to set the language to French.\nagent: Hi there. Sorry for the late reply. Can you tell us what you need help with?\nuser: How can I make sure the e-mails they receive regarding their booking are in French rather than in English? Is there a way to change the default language?\nagent: Hi there. Have the passengers booked via the French version of our website. If so, then their emails will be in French.\nuser: They went through a intermediate site so they didn't have control over this. No way to change it, then?\nagent: Hi there, we can resend emails in a different language, but we're unable to change the language settings on the booking. If they get in touch, we'll be able to send the email they require.\nuser: Ok, thanks :-) they leave today, it was for the return but I'll help them if they need it. I'll know for next time :-)\nagent: No problem, let us know. Thanks for getting in touch.\n\n### Response:\nCustomer is asking how to change the language English to french. Agent replying that he can resend the mail in a different language but  he cannot change the language settings on the booking.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp do Verizon CDN endpoints cache files differently in different locations? I get Hits in EU and misses on AU edges\nagent: We found some documentation that might help with this: Let us know if this has been useful.\nuser: Sorry, the mentioned options no longer seem to be available (or visible)\nagent: Are you receiving an error message or are the above options unavailable?\nuser: Unavailable . Configure button no longer exists. I've been using the Large Objects management page for CDN settings\nagent: This document may help: Please keep us posted.\nuser: Nope. Not getting 404s -have 200s but cache misses for files previously downloaded. In EU I get cache hits; in AU: 0 hits; same config\nagent: Could you post this on and send us the link? We'll have an engineer take a look.\nuser: Will do, thanks done: thanks!\nagent: Thank you. An engineer will be in touch as soon as possible.\nuser: Same thing happening on a US edge. 0 cache hits.\nagent: We recommend updating your forum post with this information.\n\n### Response:\nCustomer asking about  version cdn endpoints cache files differently in different location and he gets hits in EU  and misses on AU edges. Agents updating that he found some documentation that might help with this url.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: good evening. This evening I have found a snail shell in my garden peas\nagent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie\nuser: \nagent: Thanks Marcella. Can I also ask which store you bought it from? Corey\nuser: Balderton\nagent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie\nuser: Hi. I don't have a nectar card I'm afraid\nagent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey\n\n### Response:\nThe customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Amazon primevideo account isn't working abroad! Can you do something about it?\nagent: Sorry to know about that. Do not worry, we'll assist you with it.  1/2 Please connect with us here :\nuser: Not helpful!\nagent: Do you see any error while trying to connect with our support team?\nuser: Yes! And since I'm abroad, I can't give my india number to call me\nagent: Kindly connect with our support team via chat/email from the link provided to you earlier and we'll look into this.\nuser: prime refund me full subscription fee\ud83d\ude21 why the hell u don't show me telugu movies?app is full of useless films\nagent: May we know from which place are you trying to access your Prime video account?\nuser: I came to Europe for a trip and couldn't access my account\nagent: Prime video content availability is geo-location specific. Please click here: for more info.\n\n### Response:\nCustomer is complaining that he isn't able to access hie prime video account on his Europe trip. Agent states that the prime video content availability is based on geo-location.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: what's going on with the Xbox one x pre orders,had no confirmation about my dispatch\nagent: Hi there, this item will be dispatched and delivered on release tomorrow. This will be delivered tracked by UK Mail. - David\nuser: When will I get confirmation of dispatch?\nagent: You should get an automatic notification once it has been dispatched. - David\nuser: Sorry any idea when?\nagent: I do not have an exact time I'm afraid. The item should be delivered on release tomorrow. - David\nuser: Thanks Ppl have been told they might not get them 2moz,Is this true?\nagent: Please dm us your order details - Sheree\n\n### Response:\nCustomer is asking help that with Xbox one x pre orders had no confirmation about the dispatch. Agent updated to DM them the order details.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello can you help I can't seem to find Bisto original gravy powder in any of my local stores gave you stopped selling it?\nagent: Hi Helen, can you dm us your postcode and we can check your local stores for the product? Thanks - Jay\nuser: Thank you I have sent you a message\nagent: Hi Helen, I have checked the stores local to yourself and can see that there is a large quantity of stock in both the Haydock Vicarage Road Express and the St Helens Extra store. Ty - Darren\nuser: Hi thanks you however we went both stores at weekend and non of them had any of shelves\nagent: Hi Helen, I am sorry to hear you had a wasted trip. Is it this one you are enquiring about? Here's a link. I see 7 at the Haydock Vicaridge Express as this is the only one stocked at this store. 1/2 I have also checked for your item at the St Helens Extra and I have found that all Gravy powder is plentiful at this store. I hope this helps, Ty, Andy 2/2\nuser: Hello no this is not the product I'm after it's Gusto original Gravy Powder it's comes in a brown box\nagent: Hi Helen, I've checked all current and previous listings,I cannot see this item being sold by us. Are you sure this is not the brand? It used to come in brown boxes but is now in round tins. Thanks - David\nuser: Hello I'm positive it's Gusto Gravy Powder for beef&pork in a brown box\nagent: Hi Helen, I've just looked for it on a search engine and can't find any mention of Gusto gravy powder I'm sorry. If you manage to find a link to the product please send it to us so I can investigate. Thanks - Dafydd\nuser: Sorry it's BISTO GRAVY POWDER didn't check my auto correct on phone lol\nagent: Hi Helen, St Helens Extra has it on aisle 20. Fresh delivery tomorrow night, so you should have no problems getting some. Thanks - Ian\n\n### Response:\nCustomer asking that she cant find bisto gravy powder  in any local stores. Agent requesting to send her postcode and he will check local stores for the product.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount \ud83d\ude26\ud83d\ude29\nagent: Oh no, which items were they, Portia and do you have a copy of your receipt?\nuser: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on \ud83d\ude22\nagent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter?\nuser: Food on the move\nagent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us?\nuser: \ud83d\ude22 Please can the store take the promotional sticker off these items then? As all of them definitely had it!\nagent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3\n\n### Response:\nCustomer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 935 Ncl to London delayed so London to Chicago will have left by the time I get there\nagent: Hi Neil. I'm sorry your flight has been delayed this morning due to the fog in the London area. Our colleagues at London Heathrow will 1/2 be able to look at the rebooking options when you arrive there. I'm sorry we can't reroute you via Amsterdam or Dublin.  2/2\nuser: I\u2019d love to talk to your colleagues at Heathrow been queuing for 3 hours so far to do it The queue to rebook is more than 3 and half hours long where\u2019s your customer care ?\nagent: We appreciate how frustrating it is waiting around, Neil. 1/2 The staff at the desks are doing their best to get all passengers rebooked as quickly as possible.  2/2\n\n### Response:\nCustomer is complaining about delayed of flight.So he missing another flight. Agent updated that staff at the desk are doing their best to get all passengers rebooked as quickly as possible.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can\u2019t load the ticket \u00a382 out of pocket and no tickets on my smart card... how do I get my money back? ?\nagent: Hi Andrew, have you tried all Smart Card readers at this station?\nuser: Gate, platform (couldn\u2019t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect\nagent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist\nuser: If I fail to collect, is my money refunded? What time are the team available until?\nagent: They are open until 22:00 this evening\n\n### Response:\nCustomer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why is Norton blocking Bitcomet? What is so harmful in the new updates? Why is Norton blocking Bitcomet site?\nagent: Hi Manash! May I have the website URL/link you're trying to visit? We'll check this for you. -Prasanna\nuser: \nagent: Thank you! Are you seeing any error message when you try to visit this website? Could you please send us a screenshot of the same? -Prasanna\nuser: Yes also I cam't even download the latest version 1.47 ....Detected by Norton Security as a virus Here is message shown shown Norton Toolbar......... Cntd. Dangerous Web Page Blocked You attempted to access: is a known dangerous web page.\nagent: It looks like Norton suspected something on this website. If you're a site owner you can submit your (1/2) website for further analysis: Hi! Did you get a chance to submit your website for further analysis? Let us know if you need any help. -Prasanna\n\n### Response:\nCustomer is asking about the blocking of bitcomet site due to which customer is unable to download the latest version. Agent asked the URL from the customer in which customer is trying to reach out the site.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: your last upgrade kills my battery. Any fix for this?\nagent: We'd like to work with you. May we ask which iPhone you're using and current iOS version you're on? Thanks in advance.\nuser: iPhone 6 (partners 7+ same issue) last upgrade, 11.1 Sorry, 11.03, not 11.1.\nagent: Thanks! How long does the battery last from a full charge?\nuser: Before upgrade I\u2019d last the whole day unless I\ufe0f had crazy use. Now? 5ish hours And there is that obnoxious spelling auto correct\nagent: Take a look at this article with tips on how to maximize battery life. Let us know how it goes after:\nuser: Thanks but I\ufe0f pretty much do all that already. It\u2019s entirely due to last upgrade. This tweet convo moved me from 70 to 15% alone.\nagent: Let's go ahead and move to DM to take a closer look at this together. Send us a message using the link below:\n\n### Response:\nHere customer is facing some issue after updating the apple support app  who is using iphone6. Here agent note down the issues and sends a link where the customer can message him for the better solution.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: and at the end of waiting in line twice your people can't even give consistent information\nagent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR\nuser: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information?\nagent: We would like to help. What was the wrong information you were provided with? - WR\nuser: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs\nagent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB\n\n### Response:\nCustomer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: the song \u201cHello\u201d on the SEVENTEEN album Teen,Age isn\u2019t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song.\nagent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track > Share > URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots > Share > Copy Link. We'll take a look behind the scenes /MC\nuser: It\u2019s avalible on my laptop but not on mobile\nagent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC\nuser: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D\nagent: Woohoo! This calls for a\n\n### Response:\nThe customer says that the song \"Hello\" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Guys.....this is it...don't have any more patience.... you just suck.....you have no apathy towards a customer and his problem,\nagent: Sorry for the trouble caused. We request you to please share your Idea number with alternate contact number, and elaborate your exact concern so that we can help you in the issue.\nuser: My number 9848014422 Alternate number: 9704233700 Appreciate your response, waiting for a solution asap Unable to elaborate due to character limit....have sent a detailed email seperately\nagent: Sorry for the the trouble caused. As checked your request is still under process. You will get an update shortly.\nuser: Now my service has been temporarily disconnected, now I can't even take incoming calls,thanks to Idea, you guys are unbelievable...... I am porting out from Idea and so will be my family and all my employees..\nagent: Sorry for the trouble caused. Please contact your previous operator for further assistance as your number has been deactivated by them. Regards, Pradnya\nuser: No...that's not correct, I have taken a confirmation from Airtel regarding this and they haven't deactivated. Tired of this seriously, haven't got a consistent response from Idea so far..each and every gives a different response... Airtel has confirmed that there is no balance on the number..... You have no idea how frustrating this is Pradnya, I know what I should do ....just confirm that Idea is inefficient on resolving customer issues\nagent: As checked your services are temporarily disconnected because you had some outstanding to clear for previous operator. If paid, please visit nearest Idea store ( along with receipt for further activation. Regards, Pradnya\nuser: Pradnya....don't respond just for the sake of it, without checking properly..... I was asked to send an email to idea with the payment details which I did.....thank you for your reply which is no way useful for me\nagent: We understand your will get a resolution soon,so please bear with us for some time.Regards,Pritam\n\n### Response:\nThe customer is complaining that his network was deactivated. The agent asked to visit the nearest idea store for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number\nagent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip.\nuser: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment\nagent: Sorry but we are unable to give you assurance that you will get the same number or not.\nuser: Then who will give assurance I want to call..Give me the number Customer care\nagent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance.\n\n### Response:\nCustomer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Just got home from our shop and found this in our apples \ud83e\udd26\u200d\u2642\ufe0f #badapple\nagent: Hi Kevin, thanks for getting in touch, please could you elaborate on what was found in your apples? I am unable to see anything. TY- Hannah.\nuser: What was found was a rotten Apple. Couldn't really get a better picture as it was leaking every where \ud83d\ude02\nagent: I'll also need products bar code and date are along with them previous details, so I can get this issue logged here internally. 2/3 Hi there Kevin, so sorry to see that you have a bad apple. Can you DM me your full name & address, the store and purchase price.1/3 With your permission I would be able to pass this back onto our supplier too. Thanks, James. 3/3\nuser: Should be with you now. Many thanks\nagent: I have responded to your DM Kevin. TY - Jayne\n\n### Response:\nCustomer is complaining about rotten apple. Agent requests for the date and barcode of the product and would pass back onto the supplier.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hello can you please tell me whether I can use this pass for Warrington to euston train on Saturday?\nagent: Hi, we do not run from Warrington and they are only valid to use on London Midland services.\nuser: Would lime st to London Euston be best bet? I struggled to find details for your service online, do you have a list of stations?\nagent: you can go from Lime St. There will be a change at Crewe or Stafford or you can go via Birmingham New St as long as it's with us!\nuser: Thanks for the help? Do we need to purchase tickets or can we just get on train and show our passes to conductor?\nagent: if they're our scratchcards just scratch of the number and month that relate to the date of travel and that is then your ticket\nuser: Ok yes they are scratch cards. So we can get straight on train then?\nagent: yes, no need to book or buy anything else, just show them to platform & on board staff as you go\n\n### Response:\nCustomer inquiring about the train pass. Agent suggest customer not to buy any tickets as the pass is enough for journey.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea?\nagent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how:\nuser: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me?\nagent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset.\nuser: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously.\nagent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone:\n\n### Response:\nCustomer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Cuando agrego m\u00fasica en mi biblioteca/playlist de Apple Music estas no se guardan. Qu\u00e9 pasa ah\u00ed? Es muy molesto.\nagent: We offer support via Twitter in English. Get help in Spanish here: or join\nuser: I can\u2019t add music to my playlists/library using Apple Music. It doesn\u2019t save any music and it\u2019s very annoying. I have latest iOS.\nagent: Did this issue begin today? Do you receive any type of error message when trying to add songs?\nuser: I noticed it on September 24th. I don\u2019t receive any message.\nagent: Can you tell us what you see if clicking the + symbol next to a song in Apple Music? Do you use Apple Music on any other devices, and if so, do you have this issue on them? Is iCloud Music Library enabled at Settings > Music?\nuser: It says \u201cadded to library\u201d also \u201cadded to playlist\u201d but it doesn\u2019t add any song. Of course they are not in \u201cadded recently\u201d. Help.\nagent: If you open Apple Music, go to the Library page and choose \"Songs\" at the top, are the songs you're adding appearing there? Do you use Apple Music on any other device? Meet us in DM to continue.\n\n### Response:\nCustomer unable to add the music play list or library using Apple Music. Agent asked the customer is there any error message while adding and informed the customer to DM for continuation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :(\nagent: Our apology! Please DM with your email address so we can look into this. Thank you.\nuser: __email__\nagent: We're not showing an order with this email address. Can you please DM us with the store details and your order number?\nuser: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don\u2019t have order number!\nagent: Please email your order details to __email__, for further assistance. Thank you.\nuser: Here is the order number \ud83d\udc46\ud83c\udffb\nagent: We've forwarded your concerns to our contact for Qatar, Radwa.\n\n### Response:\nCustomer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #celtics #NBAonTNT anone else having crap streaming quality with #xfinity and the game...\nagent: I can look into your streaming issues. Please DM me so I can help. -GR\nuser: every 5 minutes a 30 second pause then it comes back all pixelated until a commercial which is crisp...\nagent: Is this on a phone, tablet or laptop? -GR\nuser: laptop..commercials are CRISP and no issues...then goes to TNT games and then pixelated...can watch a CNN Stream at same time...crisp... seems like a TNT feed issue now it is hiccuping every 30 seconds...the stream sucks\nagent: Has this happened before with any channel? -GR\nuser: Hard to say..streamign has been pretty rock solid...this is not good though.\nagent: I agree this seems to be a TNT quality issue, I will be sure to pass this along to the correct team. -GR\n\n### Response:\nCustomer complains about the streaming issue with #xfinity and the game. Agent states that this is TNT quality issue and said that this issue will be forwarded to correct team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Dear need a direct flight from #BDL to #PITT #SteelerNation\nagent: We may not have a direct flight but we can get you there. Check out our website:\nuser: Yes I know I travel here all the time but nice if you had a direct flight !\nagent: We're always reevaluating our routes, and truly appreciate your feedback!\nuser: My please feel free to add a few points to my account ! \ud83d\ude0a\nagent: You totally deserve the upgrade so please sit back and enjoy the flight back home!\nuser: Thank you but I am heading to Pitt for the game \ud83d\ude0a\nagent: Enjoy it! Have a great evening.\n\n### Response:\nThe customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with\nagent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC\nuser: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version.\nagent: Got it. Can you try to see if logging out > restarting your devices > logging back in to your account makes a difference? /DV\nuser: Tried rebooting as well as logging out and back in, still no difference.\nagent: Best thing to try here is a reinstall. Just follow the steps at /RH\nuser: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. \ud83d\ude1e\nagent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH\n\n### Response:\nCustomer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first\nagent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages?\nuser: Im currenly playing on ps4 No No error message\nagent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you.\nuser: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone)\nagent: Can you provide me with your gamertag? Thanks.\nuser: raziqeriqgary886\nagent: Please clear your systems cache. Refer here for more info:\nuser: Ok thanks\nagent: Let me know if you still come across this issue. If so, I'll send your case up for further review.\n\n### Response:\nCustomer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN\u2019T WORKING WITHOUT THE INTERNET.\nagent: Hello Austin, Are you able to locate your battery back up unit?\nuser: Yes\nagent: What lights are currently on it?\nuser: I just did a power reset to it and it looks like that took care of it (for now). Thank you!\nagent: No problem. Have a Great night!\nuser: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here\u2019s what the box looks like.\nagent: After the reset are you getting any red lights on your router?\nuser: No, all green. Before I did the reset, the internet light was flashing amber though.\nagent: Please try your network again.\nuser: It worked for a little bit and now it\u2019s down again. It keeps going in and out. Every 30 minutes or so it\u2019s on, then shuts down.\nagent: Thanks for confirming. Did the internet turn amber again?\n\n### Response:\nCustomer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why are always delayed #nightmare\nagent: Hi Emma, which service are you booked to travel on please?\nuser: 18:20 Warrington Bank Quay to London Euston.\nagent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here:\nuser: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though\nagent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way\nuser: Please can you reply to my direct message i need your help thanks\nagent: Hi Emma, a member of the team will get back to you asap\n\n### Response:\nCustomer complaints on dealy of train b/w  warring ton to london . Gent is suggesting customer check  with help of url link for the compensation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I hope you are planning to hold flight to LGA for a bunch of us stuck on DC tarmac in aa5573 \u201cNo gate\u201d\nagent: You still have a shot of making the flight. It just got delayed for 10 mins but you'll need to hurry and get there ASAP!\nuser: Hoping they wait. A whole bunch of us. Just got to gate now\nagent: We've got our #wingscrossed for you.\nuser: I hope AA really steps up if this gets hosed up. I\u2019m standing next to 5 other people waiting for the shuttle to get to the gate for the same LGA flight\nagent: Our team is aware you're on your way. Although we can't make any promises, they'll do all they can to assist. We see you made it! Time to sit back relax and our crew will take great care of you.\n\n### Response:\nCustomer is complaining that they are planning to hold flight to LGA for a bunch of them stuck on DC tarmac in aa5573. Agent updated although they can't make any promises they'll do all they can to assist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then\nagent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.\nuser: After 8am tomorrow thanks\nagent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.\nuser: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks\nagent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh\nuser: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful\nagent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh\n\n### Response:\nThe customer have a question. The agent solve the question and offer alternative solution.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account\nagent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY\nuser: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled\nagent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY\nuser: But can I put my account number in so my payment can still comes out\nagent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY\nuser: Hi I signed in with Facebook Can you help me\nagent: Hey! We just responded to your DM. We'll keep helping out there \ud83d\ude42 /TY\n\n### Response:\nCustomer is complaining about making payment without using the card. Agent is requesting for the username and email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Sence OTR update my #GalaxyNote8 won't work with even on HELP!\nagent: Hi! Does it happen with other apps? -GB.\nuser: No sir! Only Twitter! Please help me!\nagent: Please, clear the Cache and Data and try again. -GB.\nuser: Ok.\nagent: Do you still have issues with the app? -GB.\nuser: Yes! Still won't work! Funny thing is it won't even work on Chrome or Samsung internet! Sorry to so long to respond I have to wait till my wife gets home to use her tablet cuz her Note 8 ain't working either on Twitter sense the update!\nagent: That's Ok. Since the issue started after the update, the app might not be updated. Please, uninstall the App. and download it again. -GB.\n\n### Response:\nCustomer having an issue with GalaxyNote8 not working with 123765 and even on 9242. Agent updated the customer to clear the cache and data and then try again and also updated that to uninstall the app and downloading it again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I want to call up and get xfinity but my verizon phone isn't working.\nagent: Is this your Mobile or Residential phone?\nuser: residential Residential\nagent: Thank you, was the phone service interrupted/suspended?\nuser: I KNOW THAT I DON'T HAVE A DIAL TONE AND CAN'T CALL OUT OR RECEIVE CALLS. I know that the bill is paid every month.\nagent: Tom, Please send us a DM so we can access your account.\n\n### Response:\nCustomer is complaining about the Verizon phone that isn't working. Agent enquires about the phone service and requests for DM to access the account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!\nagent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.\nuser: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted ,\nagent: Anne sorry for that, we are on it and will give feedback Asap.\nuser: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.\nagent: You are welcome and have a good afternoon Ann.\nuser: the issue has been resolved. Thanks to James who was as good as his word.\nagent: We appreciate your patience. Have a good one.\n\n### Response:\nCustomer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How long should one stand at gate desk w/suitcase & briefcase before 1 of 4 uniformed staff greets them?\nagent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience.\nuser: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn\u2019t there. I finally had to ask \u201cis someone able to help me\u201d?\nagent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board.\nuser: I appreciate the pep talk, but do you know where I was flying to?\nagent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.\n\n### Response:\nThe customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: cutting menus in restaurant by at least 2/3 no ham,egg,chips etc, big mistake!\nagent: Hi Kate, can you send some more information via the link? What store were you in? Dan\nuser: I was in Northfleet. I had to walkout as there was no gluten free option, no baked potatoes left.\nagent: Thanks Kate. Could you confirm when you visited the cafe? I'd like to ensure this is logged accurately for the Cafe Manager to review. Sam.\nuser: It was 1pm Friday. I spoke to the girl on the till & ordered but she said there were no baked pots so walked out. On Facebook someone mentioned there were no baked potatoes Thursday either. That\u2019s half of your menu now.\nagent: Really sorry Kate, I'll get this logged with the store manager for internal review. If you DM your Nectar card number using the below...1/2 ...link I'll add some points as a goodwill gesture to apologise for the inconvenience. Steven 2/2\n\n### Response:\nCustomer complains on cafe for unavailability of particular ordered food. Agent assures and has been escalated to manager to internal review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: any help for an alarm that goes off every day on Watch 3 but isn\u2019t listed in the alarms? ?\nagent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.\nuser: I have opened up alarms and there are none listed. I have asked Siri to clear all alarms and she says there are none. I have tried to set an alarm exactly the same and then delete it and that doesn\u2019t work. This only started when I Switched to watch 3 from 1\nagent: Okay, thanks. Those are great steps. Let's try restarting both devices to test.\nuser: Both? I don\u2019t have the watch 1 anymore. I will restart my new watch I restarted the watch. The alarm still doesn\u2019t show and I won\u2019t know if it is gone until 7pm tomorrow\nagent: Thank you for getting back to us. Our apologies for not being more clear. By both devices, we meant the phone and watch.\nuser: Ok. I have restarted them both now\nagent: Great! Please DM us with the results of the restart.\n\n### Response:\nThe customer is seeking help for an alarm that goes off every day on Watch 3 and he says that isn't listed in the alarms and he asked siri to clear out all the alarms but she says there are none. The agent asks to restart both the phone and the watch and asks to DM the results of the restart.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: having a strange problem with Apple Watch since last update please help! \ud83d\ude29\nagent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch?\nuser: I can\u2019t see people\u2019s texts who don\u2019t own Apple products. Like, the watch shows when they text me but I can\u2019t open the message app to read it And when I added a friend to a group message who has an android, it won\u2019t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it\nagent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using?\nuser: Watch os 4.0 and series 1 38mm I resync\u2019d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says \u201csending and then it fails\nagent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps.\nuser: Seems to be working alright now. Thank you\nagent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night!\n\n### Response:\nCustomer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: doesn\u2019t seem like a customer\u2019s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !\nagent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi\nuser: bt how can the rescheduling charges be more than the ticket charges.\nagent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed\nuser: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?\nagent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul\nuser: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed\nagent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana\nuser: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support\nagent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi\n\n### Response:\nThe client is visibly upset with the service. The agent cannot help the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Is there any reason your macOS app tells me *every* time I boot about \u201cSmart Sync\u201d getting pretty damn annoying.\nagent: Hi Chris, could you let us know more about this notification? Is it appearing as a pop-up, or in the Dropbox desktop application? Please DM us a screenshot of the message so that we can investigate this matter further, thanks!\nuser: It is this, every time I reboot.\nagent: Hey again Chris, can we assume that you\u2019ve gone through the \u201cLearn More\u201d or do you always \u201cClose\u201d the notification announcement? Thanks in advance!\nuser: Have definitely clicked the learn more. Quite a few times.\nagent: Hi again, you should be able to disable the notifications of the Dropbox desktop application using the Mac settings in the Notification tab to prevent further prompts in future.\nuser: I realise I can do that, I was kinda trying not to turn off the whole feature due to one notification recurring.\nagent: Hi again, one more thing we\u2019d like to check, if you click the Dropbox desktop application from the menu bar, the \u2018Notifications / Recents\u2019 should appear, clicking Learn more from that area should dismiss it permanently.\n\n### Response:\nCustomer is complaining about the dropbox which is popping up everytime they boot about smart sync. Agent updates that they can disable the notifications of the dropbox desktop application from the main menu bar, where the notification/recents will appear, by clicking learn more from that area will dismiss it permanently.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine?\nagent: Hi Susan, we don't run services to York. Did you book via our website or ?\nuser: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express\nagent: Can you confirm which station you're collecting from, Susan?\nuser: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay.\nagent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine\nuser: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach & is manned. Thx for quick reply.\nagent: No problem, Susan \ud83d\ude0a\n\n### Response:\nCustomer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: The iOS update sucks, my apps crash, it\u2019s slow af, and like...what are the improvements?? This is why I never update. \ud83d\ude12 The one app I DIDNT update after the new iOS was Twitter and it\u2019s the only one that opens/doesn\u2019t crash. FIX IT\nagent: Let's help take a closer look. Does this seem to persist after rebooting the device? Which apps are most in use when you experience these issues? Are all your apps up to date in the App Store?\nuser: Happens mostly in FB and instagram. Installed and updated everything last night. Shut down phone last night, didn\u2019t help, haven\u2019t this a.m.\nagent: Understood! Let's see if we can delete and reinstall both FaceBook and Instagram to see if the issues persist: Let us know the results once completed.\nuser: Sounds good in theory, but I don't think that's the issue. I just tried to open several apps that I updated last night (insta, snapchat, linkedin, tumblr, Fb, theScore) and all of them locked up. They all freeze, and *sometimes* eventually work. However, it tends to crash mostly when I open it, it loads, I go back to main menu, and then try to go back in. With every app. I don't want to delete all my apps.\nagent: Thanks for providing us with that information. Please DM us so that we can look into this together.\n\n### Response:\nCustomer is complaining about the app crashing issue and iOS update  sucks. Agent asked to delete and reinstall the applications. Agent has also provided the URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: If I have to boot my laptop up one more time today, I think I get a free sub.\nagent: Greetings Rob, Thank you for reaching out to us, We would like to know if you need any assistance with your Dell 1/3 Dell. computer. system service tag, registered owner's name and email for our reference and we will be happy to assist you.  3/3\nuser: Every time I close laptop and open it later, when I try to log into Windows it just spins. Also, when Inchange classrooms the USBs are ignored by my computer unless I reboot. And finally, sometimes when I hit shutdown, it only goes to standby and wears my battery down.\nagent: Hello Rob, Thank you for the reply. We would like to know if you have made any recent software of hardware changes 1/3 on your system? Kindly run the system diagnostics to isolate any hardware issues on the system. How to run 2/3 diagnostics: Please share the system service tag via direct message 3/3 so that we can assist you further to have the issues resolved.\nuser: Will do tomorrow when Inget back to work.\nagent: Sure Rob, we will wait for your response.\n\n### Response:\nCustomer having an issue with his laptop. Agent asked the system service tag,registered owner name and an email for assist and informed to run the system diagnostics to isolate any hardware issue in the system and also inform to DM for the same.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Where do you stand on #NetNeutrality ? Have you expressed that to the FCC? What are your plans if #NetNeutraility is repealed?\nagent: At Cox, we are committed to providing an open Internet experience. We do not block, throttle, or otherwise interfere with customers\u2019 desire to go where they want on the Internet. -Nichole\nuser: Thank you for your reply. Will you allow paid fast lanes or any other paid incentives? The question truly is will you change any of your current practices to take advantage of your consumers?\nagent: Hi, Cox never will, nor ever has made any changes with the explicit intent to deceive our customers. Please know our core value at Cox is to provide our customers with exceptional service for the best value - it's what we've always done and will continue to do! -Carol (1/2) Thanks for reaching out to our Social Media Team - should you have any additional concerns we're available 24/7 to assist. Thanks, -Carol (2/2)\nuser: So, have you supported net neutrality staying in place or have you supported its repeal? Where does your company officially stand? What stands to change if it is repealed? Ideally, if it is repealed, you wouldn't have to change any of your practices, correct? Still waiting on that reply of your official stance, whenever you get around to it? #NetNeutraility\nagent: Cox has every incentive to remain committed to the principles of an open Internet as we realize the importance our customers place on having access to the content of their choice. Read more at Thank you.\n\n### Response:\nCustomer is enquiring about the repealing of net neutrality and reestablishment of light-touch regulation for consumer protections. Agent states that they haven't made any changes with the intent to deceive customers and have realized the importance of customers content choice.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app\nagent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly.\nuser: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response\nagent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same.\nuser: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues\nagent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website & My Idea App only Idea(2/2)\nuser: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit\nagent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App & Website hence you have received normal benefit.Rgds,Jit\n\n### Response:\nCustomer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How do I get help from you?\nagent: Hi Carmella. How can we help?\nuser: 2 pax from Midlands to London - split journey?\nagent: Could you explain further please?\nuser: Out Coventry to Eus & back Eus to Coventry - can we join the train at Rugby on out leg & one pax get off at rugby on way back?\nagent: What sort of tickets do you have and what services are you catching to and from?\nuser: Not bought yet. Looking at Advanced 1st Services? Looking for Virgin 1st to London. Both Pax traveling from Rugby but one has to go to Cov on the return journey\nagent: 1/2 With Advance tickets this wouldn't be possible. You would need board the train from the origin stated on your ticket. 2/2 This is also the same for the return portion.\nuser: Outward 2 pax from Rugby to Eus Return 1 pax Eus to Rugby 1 Eus to Cov The trains stop at Rugby enroute between Lon & Cov 2/2 Can I buy a Cov Return 1st but join & get off at Rugby?\nagent: With open tickets this is possible. Just not with Advance tickets.\nuser: Ok - Look for Open Return 1st?\nagent: 1/2 Yes if you buy a EUS-COV 1st return, you may get of at rugby. Just double check your train will stop at Rugby, 2/2 as not all departures from Euston to Coventry stop at Rugby.\n\n### Response:\nCustomer is enquiring about travelling details can they join the train at Rugby. Agent asked the customer what sort of ticket and service they catching and inform the customer that not all departures from Euston to conventry stop at Rugby.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: for some reason none of my games are downloading 4K assets.\nagent: Hi there! Let's check out our guide here for this download issue that you're seeing\nuser: I\u2019m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it\u2019s available Available to everyone else*\nagent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4?\nuser: This is what a friend sent me that he was able to download 4K assets for Gears 4 already\nagent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2  Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2\nuser: I\u2019m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X\nagent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2  In the future, be sure to let us know here 2/2\nuser: Yes it is, I just took this pic from my Xbox One S. Lol I\u2019m confused\nagent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3  4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3  If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3\n\n### Response:\nCustomer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst\nagent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG\nuser: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us.\nagent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG\nuser: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt....\nagent: Could you DM me what's wrong?-JG\n\n### Response:\nCustomer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap\nagent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 .\nuser: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand\nagent: See DM.\nuser: what happened\nagent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.\nuser: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?\nagent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.\n\n### Response:\nThe customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES\nagent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router.\nuser: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue\nagent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app?\nuser: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news\nagent: Thanks for clarifying! Does the buffering continue after:\nuser: I will check that when I get home tonight\nagent: Sounds good! \ud83d\udc4d We'll be standing by to further assist if you need us.\n\n### Response:\nCustomer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: devastated that I booked a ticket for the wrong time and now I have 9 hours to burn \ud83d\ude10\nagent: Oh no, that isn't good Dan, what will you do?\nuser: Sit around in London for 9 hours I guess haha\nagent: Fair enough.\nuser: Is there anyway you can get me home earlier?\nagent: What type of ticket do you have?\nuser: I bought it in the virgin sale a couple of months ago but for the wrong time - the station said it would be an extra \u00a370\nagent: Unfortunately that is the only way sorry.\nuser: Great.\nagent: Really sorry.\n\n### Response:\nThe customer says that he had booked the tickets for the wrong time and ask for a help. The agent responded the customer saying that he would be charged extra.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: . no #PowerfulAnswers from you today. Thankful family member is #Teamiphone allowing me to use hotspot so I can work while on call. Let's see what happens at 8am, #PowerfulAnswers then? Hope technician is competent.\nagent: It would be our pleasure to assist\nuser: Peruse ticket #nyeg0m1ucf. will be receiving formal complaint.\nagent: Thank you for the information. Follow and DM for further assistance.\nuser: Wasted all of yesterday with you Just informing that #PowerfulAnswers were not received and more importantly patient care not compromised thanks to #iPhone #hotspot of my family member.\nagent: We'd be glad to assist. Please follow and DM\nuser: Guess who has yet to arrive to assist? Imagine one has to go work and don't have luxury to be incompetent. Me waiting on #PowerfulAnswers.\nagent: What's going on? You still a question about credit?\n\n### Response:\nThe customer informs that #PowerfulAnswers were not received and adds that the patient care not compromised. The agent asks to DM to assist further to get the issue resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi guys, I placed an order & paid & the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem & I contacted the seller twice but they are ignoring my mails. Please help x\nagent: Happy to help on this \ud83d\udc4d If the seller is not responding & the item was already dispatched, you may wait & see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here:\nuser: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do?\nagent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) & item number and we'll see what is the best option for you now.\nuser: Thankyou! I've just msgd you x\nagent: Thanks! We got it and responded now so make sure to check it for more information. Thanks\nuser: Thankyou so much for all your help x\nagent: You're very welcome Angela \u263a\ufe0f Have a lovely evening.\n\n### Response:\nCustomer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks.\nagent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV\nuser: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again.\nagent: Got it. Does logging out > restarting your phone > logging back in to your account make a difference? /DV\nuser: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail\nagent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV\nuser: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app.\nagent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV\n\n### Response:\nCustomer is complaining about voiceover issue. Agent suggests to log in by restarting the device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: New iOS 11.1 is glitchy. & when I swipe up from bottom to access control panel, \u201cplay\u201d button too close to RW and FF! And the new podcast setup is very confusing. No idea how to sort / find my podcasts.\nagent: We would like to help with each of these issues. Can you tell us more about what happens when your phone glitches?\nuser: i\u2019m I heavy consumer of podcasts, & the new design is terrible. Cluttered, confusing, and lost meaningful functionality Also so disappointed that I\ufe0f cannot \u201cactually\u201d turn off WiFi and Bluetooth from control panel. Just one of your ploys to make sure you can still track my location. #creepy #apple I\u2019ve been using the new iTunes for the last 2 weeks & still have NO IDEA how it works! Can\u2019t find podcasts I\u2019ve subscribed to. Can\u2019t find updated podcast. Looking for alternative now. maybe? #ios11 #apple #disappointed\nagent: Hello! Take a look at this article about using the new iTunes:\nuser: Apple, with all due respect, this is exactly the problem \u2014 I\ufe0f have to now read a user\u2019s manual to know how to work It\u2019s no longer intuitive.\nagent: We welcome and encourage your feedback and suggestions! Please provide them here:\n\n### Response:\nCustomer is complaining about the new iOS 11.1 is glitchy. Agent updated that to take a look at this article about using the new iTunes.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Continuous error of \"paper jam. Clear paper then press OK.\" #HPcpIN\nagent: Hi Pal. Thanks for the tweet. I could assist Which printer is it ? Did you try power cycling the printer? I can send steps 1/2  Please click to send us the reply as a direct message: 2/2\nuser: It\u2019s a deskjet 3515 all in one\nagent: Hey Pal. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\nuser: Hi.. I tried doing the hard reboot nothing worked. The problem is still the same \u201cPaper jam\u201d\nagent: Look for obstructions in the input tray, output tray, cartridge access area and underneath the printer. 1/2 For instructions follow: Keep me posted. I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.\nuser: Hi.. I tried doing hard resetting and rebooting, the issue is still not sorted. Can you please send your technician to check\nagent: Hello, please click below to send us a private message and I will look into this. Thanks! ^ Maya\n\n### Response:\nThe customer is complaining that there is a continuous paper jam issue. The agent asked to look for obstructions in the input tray,output tray,cartridge access area and underneath the printer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx\nagent: Hi Todd. Please follow the steps in the next link:\nuser: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa\nagent: Is your game a disc or a digital version?\nuser: Games disc. Content purchased digital\nagent: Please make sure that the region of the matches the region of your PSN account for the DLC to work.\nuser: It does, I've never had this problem before\nagent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!\n\n### Response:\nCustomer complains that he had redeemed a code via Psn  for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: How come SHOWGIRLS is supposed to be on Hulu, but when I tried to find it, I get a message that says the page does not exist?\nagent: Sorry for any confusion. Unfortunately, we don't own the rights to Showgirls, but we can share the request!\nuser: You just had it last week. What the hell? It was advertised for the month of November on your programming. How is it already pulled?\nagent: Thanks for writing back! Did you mean this documentary: Showgirls: Glitz & Angst, which is available with our HBO add-on?\nuser: No. A few days ago the movie SHOWGIRLS by Paul Verhoeven was available on Hulu and advertised as a November title, and now it's gone. I'm interested in knowing how or why some titles get pulled within days of being available. It's not great for service when something is blink or you miss it.\nagent: Truly sorry for any frustration! Please bear with us as we investigate this deeper. We appreciate your patience.\n\n### Response:\nThe customer is complaining that he id getting page does not exist issue. The agent asked them to bear with them as they will investigate about it deeper.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can't seem to share songs anymore. Help\nagent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM\nuser: The app crashes everytime I try to share a song, then it restarts playing the previous song.\nagent: That doesn't sound right. Does logging out then back in again make any difference? /KM\nuser: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing.\nagent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH\nuser: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508\nagent: Could you DM us your account's email address or username? We'll take a look backstage /RH\n\n### Response:\nCustomer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least\nagent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem\nuser: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it\nagent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie\nuser: Gemma vanstone 18 Cofton Grove B314NP\nagent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly\nuser: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it!\nagent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist.\n\n### Response:\nCustomer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: cauliflower cheese with cafe Christmas roast turkey dinner \ud83e\udd14no option to swap for carrots! #disappointed #wherearetheoptions\nagent: Sorry about that, what store did you visit & when? Steven\nuser: Thornhill Cardiff today at 2pm. Appreciate the reply.\nagent: Thanks Lana. We're unable to swap any products in the cafe as we're trying to cut down on food waste. I hope this helps. Mariya\nuser: That I have no problem with at all...but why cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas!\nagent: I understand your frustration. I've fed this back with the cafe manager for internal review. Mariya\nuser: Thank you Mariya. I believe you would sell a lot more of them with carrots \ud83e\udd55 rather than cauliflower cheese! It seems like an odd choice! Appreciate the reply! Great communication with customers.\nagent: You're welcome! Enjoy your day Lana. Mariya\n\n### Response:\nThe customer asks why there is cauliflower cheese with turkey Christmas dinner instead of carrots/parsnips/peas. The agent asks which store did the customer visited and says that they are unable to swap any products in the cafe as they are trying to cut down on food waste and adds that they have fed that back with the cafe manager for internal review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service.\nagent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up.\nuser: HM2FWXRCMQ\nagent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3\nuser: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB?\nagent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you.\n\n### Response:\nCustomer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why do you guys update the survivor picture but never the episodes? You did it last season and didn't put it up either\nagent: We're seeing the same imagery on our end, Anthony. What device are you streaming from? We're happy to take a closer look.\nuser: On Xbox one! The last season hasn't came up but it had the pic for it, and this season is on and still not up.only the other 30 witch I bing Hero's healer hustlers is the new season. You guys are 2 seasons behind So that's all u have to say? The pic hasn't changed on your end? So that means what? Is it really hard to add last years and this years?\nagent: Thanks for clarifying! We have the image for Heroes Healers Hustlers because it's streaming on Hulu with Live TV. 1/2 Generally we show the thumbnail of the most current season we offer on Hulu. Since we offer S35, that pic is shown. 2/2\nuser: So I have to upgrade and pay even more just to watch the shows I been watching before? Thank god for my DVR.why take so much good stuff away\nagent: Content was not moved from one to the other. Live TV simply provides access to further content. We'll share your feedback!\n\n### Response:\nCustomer enquiring why do he update the survivor picture but not episodes. Agent replying that  he also seeing imagery on their end and generally he show the thumbnail of most current season.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please.\nagent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee\nuser: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours.\nagent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review:\nuser: OK I'll have to fish it out of the bin...how do I go about getting a refund?\nagent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid\nuser: I don't have a nectar card - is this a problem? Thanks for sorting!\nagent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie\n\n### Response:\nThe customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist.\nagent: Hello! Are you playing the game using the first or second disk?\nuser: Hello, I'm using the second disk.\nagent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1  the game using the 2nd disk to see if that helps: 2\n\n### Response:\nCustomer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded?\nagent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook.\nuser: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train!\nagent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues >\nuser: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us\nagent: Yes, you are entitled to claim for Delay Repay >\nuser: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today\nagent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here:\n\n### Response:\nThe customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Its been 4-hours and I\u2019m at 57% of the latest Microsoft update \ud83d\udc83\ud83c\udffb\ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f\ud83e\udd26\ud83c\udffb\u200d\u2640\ufe0f Would it really kill to issue updates in smaller increments so they don\u2019t take all day?...Some of us have jobs and lives we need to deal with.\nagent: Oh dear! Let's get this sorted, Nani. Which version of Windows are you using? Please tell us more details about your concern.\nuser: Windows 10...Most recent update...Began around 10pm last night...Shutdown computer at 1am because I needed to sleep...Started up again at about 8am today...Finally got done (I hope) at 1:30pm this afternoon. Just seems ridiculous that update should take this much time is my complaint.\nagent: Thank you for your response. How fast updates install depends on various factors, such as your computer\u2019s processing power, the speed of your Internet connection and the size of the update file. Should you need further assistance, please let us know.\nuser: I appreciate the response and understand fully...I have a brand new computer, fairly fast internet...It was, as far as I could tell, one file that was updated...Must have been one huge file to take well over 5 hours.\nagent: Hi, Nani. Has the update finished? Just checking if you need further help.\n\n### Response:\nThe customer says that the latest Microsoft update is taking too long, like it's updated only 57% since 4 hours. The agent asks which version of Windows the customer is using and shares a link to help resolving the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I work from home, a two day wait for a technician to replace your failed equipment is really poor.\nagent: That is frustrating. When is your repair date?\nuser: Tuesday midday.\nagent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited?\nuser: No, was told it was busy in our area and got the next appointment.\nagent: Could I ask what state are you in?\nuser: Cental NJ\nagent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us.\n\n### Response:\nCustomer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: last 10 days I m getting this msg from my app\nagent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better.\nuser: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero\nagent: As per our telecon,your concern has been initiated under ref.no.\nuser: A call from 9514680102 rec'd & he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive\nagent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita\n\n### Response:\nCustomer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Tidak bisa save spotify ke SD padahal memory masih available.\nagent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP\nuser: I can't save my downloaded song to my storage device even it's availabe\nagent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP\nuser: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?\nagent: Just to check, what troubleshooting step/s did you do before it worked? /JP\nuser: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example\nagent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP\nuser: How? Show me the way\nagent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP\nuser: I've change my signal to 3g and it's not working.\nagent: Can you go to Your Library > Settings > Music Quality and urn the switch on for Download using cellular? Does that help? /JP\nuser: Done and still not working. I don't understand why I can't download using cellular.\nagent: Can you DM us your account's username or email address? We'll take a look backstage /JP\n\n### Response:\nCustomer is complaining that he can't save his downloaded  song to his storage device even its available. Agent updated him that they will take a look backstage.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: trying to upgrade my iPhone online but screen has a small crack. What now?\nagent: Do you have insurance on your device (TEP)? -C.H\nuser: I don\u2019t\nagent: You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA\nuser: Even though it isn\u2019t a leased device? Purchased it when I renewed my contract 2 years ago.\nagent: Are you looking into a specific promotion that requires a trade in? -RA\nuser: I don\u2019t think it\u2019s required but I\u2019d like to trade in my 6s to iPhone 8+\nagent: Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA is that nothing can be broken, cracked or missing. -RA\n\n### Response:\nThe customer says he wants to upgrade his iPhone online but the screen has a small crack and he likes to trade in his phone. The agent asks whether the customer has some insurance to the device and adds that they cannot use his device as trade in device.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: And all I need is my music to keep me from going crazy and Spotify won\u2019t load or play more than a few songs before crashing through their website player. Looking straight at you \ud83d\udc40 I need my music or else I may have a mental breakdown\nagent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes \ud83d\ude42 /KL\nuser: Well it\u2019s a work computer so I don\u2019t have a lot of permissions, but heard from a friend I was not the only one.\nagent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL\nuser: I use chrome.\nagent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL\nuser: Just have chrome. And theres tons of security on this computer since it\u2019s a work one. Seems to be more stable now\nagent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running \ud83c\udfc3 /KL\nuser: Well it\u2019s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.\nagent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP\nuser: It\u2019s so random, hadn\u2019t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I\u2019ll try incognito next time it does it, but I know someone that this happened to in another country the other day.\nagent: Sounds like a plan. We'll keep an eye out for any updates /JP\n\n### Response:\nCustomer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: 2 out of 3 train journeys with my seat reserved & somebody sat in it refusing to move. What\u2019s the point if staff don\u2019t do owt?\nagent: Sorry about that Matt, have you spoken to them?\nuser: Yeah on the way and they did nothing. And now it\u2019s happening on way back on an even busier train #standing\nagent: Really sorry Matt.\nuser: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)\nagent: This is something only the staff onboard can help with, I will however pass on your comments.\nuser: Yes and I tried that. Who are u passing my comments to? You don\u2019t even know what train I\u2019m on\nagent: I will be passing it on to the customer experience managers, however if you want to write in please do so via\n\n### Response:\nCustomer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved  &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: also, how do I import my iTunes smart playlist songs to Spotify?\nagent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums).\nuser: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done...\nagent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP\nuser: I think Im missing the point. That article doesn\u2019t say anything about iTunes or how to move songs added through iTunes to playlists :-(\nagent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here:\nuser: yes I already did that before I asked my initial question (about importing smart playlists).\nagent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV\nuser: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year?\nagent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN\n\n### Response:\nThe customer is asking that how to  import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why?\nuser: No haven\u2019t heard anything.\nagent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery.\nuser: But I\u2019ve got amazon prime and it wasn\u2019t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting \u201cno rush\u201d delivery.\nagent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here:\nuser: With respect it\u2019s not my problem. I pay for prime. That link doesn\u2019t tell me when I\u2019ll get my credits that should be due given you didn\u2019t deliver next day as per our agreement.\nagent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you.\n\n### Response:\nCustomer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: kindly need help on this matter AA! Tq\nagent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks\nuser: \ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31\ud83d\ude31 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair!\nagent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed\nuser: New booking made with higher cost! I\u2019m totally disappointed with this experience. No notification prior unsuccessful payment transactions!\nagent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami\nuser: Yes I\u2019m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time\nagent: We\u2019re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya\nuser: \ud83d\ude22 so so sad Should get compensation for this matter I guessed. \ud83d\ude22\ud83d\ude21\nagent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our >> >> dynamic fare system. Thanks for your understanding - Fami\nuser: At least rebate on unsuccessful transactions due to no notifications\nagent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed\n\n### Response:\nCustomer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: is there anyway of checking stock levels instore on your website? Looking at a coat for someone but they want to try on first as not sure what size is needed. it shows stock levels for size 18 but not a 20, option to search stores disappears\nagent: Hi Emma, I'm sorry to hear you\u2019re having problems finding stock in our stores. I can have a look for you. 1/2 Can you confirm what the product is you\u2019re looking for and your postcode so I can search your nearest stores? Thanks \u2013 Amanda 2/2\nuser: It's the F+F shower resistant padded parka ref bt721429. Size 18 shows in stock at Chester superstore but would like to know about size 20 in any stores in Chester.\nagent: Hi Emma, I have looked into this and can confirm that Chester Superstore have 3 of the size 20 available. It costs \u00a349. Thanks - Mark\nuser: Isn't there 20% off in store like there is online?\nagent: Hello Emma. I'm afraid that our deals in store and online can differ from each other sometimes. - Alisha.\n\n### Response:\nCustomer enquiring about the checking of stock levels on website. Agent helped the customer to find his product with correct size availability .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about?\nuser: All TVs pixelated. Audio as well. Can't get help\nagent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?\nuser: Yes, in my crawl space Yes in my crawl space.\nagent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter?\nuser: everything is tight. Inside and outside\nagent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve.\nuser: At the splitter? Tv also says \"inial download in progress, it takes a couple of minutes\" however it has been 2 hours.\nagent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading.\nuser: Ok, will try. Not hopeful.\nagent: If you still have the trouble after reseating the coax connections follow us and send a DM.\n\n### Response:\nCustomer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: in Miami Airport...where do I start..I\u2019ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers!\nagent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking?\nuser: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I\nagent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further.\nuser: Time wouldn\u2019t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you\nagent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us.\n\n### Response:\nCustomer complaining about supervisor he is not customer focus. Agent replying that he care for his experience  and asking is he  need  any assistance with rebooking.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17.\nagent: Have you asked the seller yet where it is? See as they may be able to help out!\nuser: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst\nagent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help!\nuser: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller.\nagent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case.\nuser: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic.\nagent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it.\nuser: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery.\nagent: Thank you for your reply. The estimate delivery date for this order will be available to view in your \u2018Purchase History\u2019.1/2 If you still can't see this, please DM us your full name, Zip code & item number & we'll advise on this date for you. 2/2\n\n### Response:\nCustomer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi just wonder why you haven't shipped them. It's been two days since I ordered them. Order # 113-4002806-4843420\nagent: Hi Giaminac, really sorry you've not received your order yet. Have you received an email advising you of the delay?\nuser: I didn't know if there's any delay. I received no email regarding to it. Please check what causes the delay.\nagent: Following Black Friday and Cyber Monday, there have been some orders that are taking a little longer than normal. Which Amazon site did you order from? etc?\nuser: . Com I suppose. I was using Amazon application in my android.\nagent: What was the delivery date we gave at the checkout and in the confirmation email?\nuser: December 7 or 8. I worried why you didn't ship at the time I ordered.\nagent: As your delivery isn't due for a few days sometimes it takes a little longer to dispatch. Please inform us if it doesn't come in the designated time.\n\n### Response:\nThe customer enquires why the product he ordered has not yet been shipped. The agent asks whether the customer received any email advising delay and informs that some orders are taking little longer than usual Following Black Friday and Cyber Monday and asks to inform them if it isn't delivered at the designated time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Struggling to find T491204T recommended by Jodie in Tuesday service. Annoying it's out of stock. Help!\nagent: Hi Jo, what colour and size are you looking for and which stores can you get to? There's no more due in online. Thanks!\nuser: Hi. I\u2019m looking for 16 or more likely 18 in the camel. I live in Gloucestershire so anywhere within 75 mike radius. Thank you for helping.\u2019 And I\u2019ve been into Swindon who show stock of both and they don\u2019t have them. \u2639\ufe0f\nagent: Hi Jo, our cribbs causeway store is the closest store with size 16 stock. if you're making a special visit please call a head> 0117 904 4444\nuser: Hi. Thank you. Phoned ahead and they have returned it to the warehouse yesterday! Is there anyway you can retrieve it from the warehouse? \ud83d\ude42. Thank you!\nagent: Unfortunately we cannot transfer it back to store, as it will now be allocated elsewhere. Sorry for any disappointment caused. Thanks\nuser: Hi. Thanks fr your help.I must admit it is v disappointing that you promote something. Have no stock on line, say you have stock in stores which disappears when I try to find it - especially after being recommended to get this cost by one of your own styling services.\nagent: We're sorry you've been left disappointed, Jo our products are subject to availability so we're not always . . 1/2 . . . able to guarantee availability in certain areas, but we hope you find something similar soon. Thanks 2/2\n\n### Response:\nCustomer is struggling to find T491204T recommended by Jodie in Tuesday service which is out of stock. Agents updates the store in which the stock is present with details and apologies for being left disappointed.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!!\nagent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3)  However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3)  Please don\u2019t provide your order details, we consider them as personal information. Our Twitter page is visible to public.  a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3)\nuser: Sir. When did i return this order ? Please read properly! It clearly states \"possible delay due to arrival at incorrect courier facility\" First u people deny delivery then on complaint u tell the customer itself that \"we do understand it's your mistake\"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous\nagent: We've responded to your query here: Kindly check.\nuser: i have sent an email to ur support team as well. kindly check\nagent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order.\n\n### Response:\nCustomer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can\u2019t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I\u2019m not allowed to pay for an empty seat.\nagent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY\nuser: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.\nagent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC\nuser: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.\nagent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC\n\n### Response:\nThe customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android\nagent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH\nuser: Android version 6.0\nagent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB\nuser: Wi-Fi. Restarting my phone made no difference.\nagent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB\n\n### Response:\nCustomer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept!\nagent: We'll check this out right away, DM me so we can dig in *TaylorBest\nuser: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work.\nagent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey\nuser: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them.\nagent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey\nuser: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile)\nagent: I see your DM & we'll work with you there to get more info on this matter *RachaelTansey\n\n### Response:\nCustomer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Uh thanks for no entertainment during a 4 hour flight\nagent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG\nuser: I\ufe0f did and no response on the issue :/\nagent: My apologies. Are you still on board? *HFG\nuser: I\ufe0f am not\nagent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2\nuser: What\nagent: Hello, there. How can we help? *AOS\n\n### Response:\nCustomer is complaining about no entertainment during a  4 hour flight. Agent updated to contact FA and crew members for any assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why are you SO DELAYED\nagent: We're sorry for the wait but our team will have you in the skies as soon as possible.\nuser: The plane is broken!!!! This is why I never fly american, Alaska tricked me into buying this flight NEVER AGAIN\nagent: What's your flight number? We're happy to check for any updates.\nuser: 1093 Mechanical issue\nagent: We've posted a noon departure for the flight. It can still vary, based on the approval of our mechanic team.\nuser: Yeah I can see that, but it also keeps changing. I hope I don\u2019t have to miss a rehearsal dinner because of your failure\nagent: We don't want you to miss it either. We'll get you going as quickly as we can.\nuser: Any updates?? ?\nagent: You can go here to sign up for notifications in case anything changes:\n\n### Response:\nCustomer complaining about delay of his flight as he has an emergency to go for his rehearsal. Agent has posted an update of departure of flight and requested customer to sign up for the further notification.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...\nagent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.\nuser: \nagent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.\nuser: Don\u2019t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer\u2019s Store at the Ricoh Arena, Coventry\nagent: Did yo use a sparks card on your transaction, Cian?\nuser: Yes\nagent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3\n\n### Response:\nCustomer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: - Come on #Delta ... of all days to have delays..... not today \ud83d\ude4f\ud83c\udffc\nagent: Hey, Robert. At this time, all of your flights are showing on time. Sometimes information comes down sooner at the airport though. Were you informed of a delay at the gate? *ASK\nuser: Yes, for a 15 minute delay 45 minutes ago DL 5733 and I cannot miss my shuttle to my families house\nagent: Can you please DM me your confirmation number, so I can further assist you? *TMC\nuser: Sent\nagent: Hi Robert! I am so sorry to hear about your delay. We will have you on your way very soon. *TMC\nuser: Believe it or not, that generic apology doesn\u2019t fix or help anything. I have been getting the same one (apology) for 3 years now\nagent: We appreciate your constructive feedback and we are grateful you've taken the time to share. It helps us to be better. I see the flight has landed into LAX. If further assistance is needed, please let us know. *AJZ\n\n### Response:\nCustomer is complaining about delta  delay on all days. Agent updated that all the flights are showing on time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I literally have no class. and plus Group 5 is neither literally nor figuratively \"The New Group 1.\"\nagent: We recently changed our boarding groups. For more info see:\nuser: I appreciate your prompt reply, auto reply dude, but Group 5 STILL isn't Group 1, AND it's STILL isn't priority. Breathlessly waiting your (automated) reply.\nagent: We'd like to take a closer look at your booking info. Please provide your 6 letter code so we can take a peek at your reservation.\nuser: We have to stop meeting like this.\nagent: We'd like to verify your AAdvantage status or if you bough Priority. We want to make sure you receive all the benefits you're entitled to.\nuser: This isn't working for me any more\u2014it was exciting at first, but we're not really a good match. Not that I regret swiping right.\nagent: It makes us sad to hear this but we'll be here whenever you need our assistance.\n\n### Response:\nCustomer complains about the boarding groups where he was in 5th group but wanted to have the priority as 1st group. Agent asks to reach out them any time for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, will there be any problems on the trains in a couple of days time? ?\nagent: Hi Steve. What journey are you going to be making please? - Josh\nuser: I'm just wondering from Bristol P to Weston-S-M on 30th\nagent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD\nuser: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ?\nagent: No delays are expected, services will run as advertised at with any disruption information posted at\nuser: Ok thanks - why couldn't i be advised of this last night? ?\nagent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie\nuser: Ok no worries - from what times do they do that? ?\nagent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie\nuser: Ok thank you for your help Hi, is this still the same??\nagent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis\nuser: Ok thank you for your help\nagent: You're welcome. Have a good journey. Lewis\n\n### Response:\nCustomer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey what is this\nagent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY\nuser: When I clicked on one of my music .. the description says it otherwise\nagent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY\nuser: I'm using iOS 10.2 and my Spotify version is 8.4.22.515\nagent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY\nuser: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time\nagent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY\n\n### Response:\nCustomer is unable to play music in spotify  music app. Agent ask customer to logout from app and restart the phone and login back again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: My Epson Dot Matrix printer stopped working on my Windows 10 Pc\u2019s for no reason, need this for work, any fixes? ?\nagent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far?\nuser: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one.\nagent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread:\nuser: Wow ok are there any work arounds how will I know when it\u2019s fixed? ?\nagent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates.\nuser: Thank you will follow.\nagent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey:\n\n### Response:\nCustomer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ?\nagent: We've a 10days replacement policy if the item you received is damaged or defective.\nuser: Ok ! But what if i didn\u2019t like the product and want to return it\nagent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding.\nuser: Ok thanks ! But these are earphones so does it mean same policy apply for these as well\nagent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.\nuser: Oh ok ! Thanks for the help ! Much appreciated :)\nagent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. \ud83d\ude0a\n\n### Response:\nCustomer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.\nagent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.\nuser: Hello Team, have sent you all the details\nagent: Hi. We have responded to your Direct Message. Thank you.\nuser: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface\nagent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.\n\n### Response:\nHere customer is asking for the help as he has replaced his new device  few days before and still waiting  to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected  and also they responded to the issues.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I AM SICK TO FUCKING DEATH OF HAVING MONEY TROUBLES, I\u2019M 21 YEARS OLD AND DO NOTHING BUT CRY OVER MONEY, FUCK THE FUCK OFF! ! I\u2019m very angry, also tesco keeps rising the cost of their products and thinks we won\u2019t notice??? you\u2019re slowly ruining my life by upping costs by 1p, 5p and 10p at a steady pace, u ain\u2019t slick I see ya doing it.\nagent: Hi Coleen, I am very sorry to hear this! we really do try to take the hit when our suppliers raise their prices so as to not impact our customers too much but unfortunately some small increase inevitably falls on to the price! 1/2 Can I ask if there are any particular items you are referring to so that I can log this for review? If so please do feel free to let me know! Kind regards - Martin 2/2\nuser: it\u2019s your tesco own branded items you\u2019re increasing! me and my partner do online food orders with you and have done happily for months; prior to around 2 months ago until now we\u2019ve noticed you increasing prices from 5p to 20p on your tesco branded items- very disappointing\nagent: Hi there, can you let me know which items in particular are increasing? I can look into this further for you. Thanks - Gemma.\nuser: am I able to direct message you to talk further about it ?\nagent: Of course you can DM us Coleen, please use the following link to discuss your concerns in more detail. TY - Struan :)\nuser: thank you! i have responded\nagent: Hi Coleen, I have replied to your DM. TY - Chris\nuser: thank you, i have also\ud83d\ude0a\nagent: Hi Coleen, that's great thanks for getting back to me. I've reported your feedback here. If there's anything else I can help with let me know. Kind regards - Ross\n\n### Response:\nCustomer is angry about rise in cost of products. Agent informs customer that his feedback has been reported.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: if I have a credit on a cancelled card can I get the credit transferred to an active card?\nagent: Hi John, yes you can request that. Do you have access to your account online?\nuser: Yes. I have access to both the closed account and the one I want to transfer it to\nagent: Will you have time tomorrow morning to chat securely online so I can process the request for you?\nuser: Yes.\nagent: Hi I never heard back from you. Let me know if I can assist. Have a nice day.\nuser: I was able to do it in via the amex chat, sorry for the late response, thanks\nagent: No worries, glad to hear it was resolved. Feel free to tweet us in the future. Have a nice day.\n\n### Response:\nCustomer is asking about can he get a credit transferred to an  active card. Agent is telling  that they can request   and asking to access to your  account online.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please explain and justify why it's \u00a355 to Exeter on 22 Nov and \u00a3135 for same journey on 22 Dec. Many thanks in advance.\nagent: Hi there Luke. What date and trains are you looking at specifically please? - Josh\nuser: Cambridge to Exeter st David's. Around 8am.\nagent: 1/2Pricing does vary on advance tickets as they are first come first serve, so when the cheaper tickets have sold only standard fares remain 2/2 I can see a single on the 08.15 for 22/11/2017 priced at \u00a334.00 and a fare for \u00a343.00 on the same train but for the 22/12/2017 - Josh\nuser: Try it for a return journey coming back on 27th.\nagent: What sort of time are you looking to travel? - Josh\nuser: Ideally around 8am.\nagent: There isn't as much advance fare availability around Christmas as we expect it to be a busy time for travelling. -Andy\nuser: And around midday on return journey on 27th. So you nearly triple the price? That's thoughtful. And also - after paying \u00a3135, I'm told that it's not possible to even reserve a seat on the return journey.\nagent: What time are you travelling? As our trains are running from Marylebone instead of Paddington reservations not possible on all. -Andy\n\n### Response:\nCustomer is enquiring about why the Price variation for the same journey but different dates. Agent informed that Pricing does vary on advance tickets as they are first come first serve,So when the cheaper tickets have sold only standard fares remain.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong.\nagent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue?\nuser: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course\nagent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out:\nuser: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\\Windows\\Plug and Play\\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc.\nagent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here:\nuser: Thanks! I'll give that a try.\nagent: You're welcome! Let us know if you need anything else.\n\n### Response:\nCustomer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent!\nagent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed\nuser: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan?\nagent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed\nuser: thanks, kindly send the changes to my email.\nagent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya\n\n### Response:\nCustomer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: tried unplugging & resetting mini box but feed on 313 still in & out, freezing up & static? Any ideas? 1096 last night flawless!\nagent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick\nuser: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all!\nagent: How did things go after the reset? ~Derrick\nuser: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort\nagent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick\nuser: Have two mini boxes & bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange\nagent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan\n\n### Response:\nCustomer having trouble with signal of mini box. Agent updated the customer to  DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Issue while exporting a PPro seq in AME - colors over saturated & 1 shot was too bright & washed out. Any thoughts? #postchat #PremierePro\nagent: Hi Clint, are colors exporting fine in PPro? Change the renderer in Media Encoder & try export again. Thanks.\nuser: Everything looks fine straight out of PPro. Tried rendering ProRes 422HQ & H.264 w/ modified Vimeo settings from AME. Had issues on both. The crazy thing is, only 1 shot out of a 15-min seq looked too bright & washed out. Other shots looked over saturated. Haven't tried any other settings B/C those 2 were the only ones I needed for this particular project.\nagent: Let the expert review & respond.  In AME preferences, General > Premiere Pro > Uncheck \"Import Sequences natively\"; Media > Uncheck \"Enable accelerated Intel h.264\" & test.\nuser: I'll give it a shot. Thanks.\nagent: Feel free to reach back out if you need anything else! We're always here to help.\n\n### Response:\nCustomer complaint about facing an issue while exporting aPPro seq in AME. Agent request customer to check with AME settings.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: won\u2019t let me upgrade to #SapphireReserve bc I\u2019ve only had the preferred card for 11 months. Guess Ill be taking my $63k in charges in 11 months to\nagent: 2/3 prevents us from changing a product if the annual fee will increase on an account that has not been open for at 1/3 Some of our policies had to be changed to ensure we remain in compliance with the CARD act. One of these changes 3/3 least 12 months. We want you to stay, and I'm sorry we can't change your card sooner.\nuser: It\u2019s going to prevent you from keeping me as a customer. I wish you could find a workaround for me, bc I like the card.\nagent: 1/2 I'm sorry, but we're unable to work around this. We do want you to stay, and we know this is important to you. Once the 2/2 account is at least 12 months old, we would love to assist you with changing your card. We ask for your patience in this.\nuser: Just lost me...\nagent: We don't want you to go but understand your position. We've made sure your concerns have been heard.\nuser: Thank you\nagent: You're welcome.\n\n### Response:\nCustomer is complaining that is not letting them to upgrade to Sapphire Reserve because they only had the preferred card for 11 months. Agent updates that once the account is at least 12 months old, they would love to assist them with changing their card.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support\nagent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device?\nuser: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder\nagent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance.\nuser: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem\nagent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem?\nuser: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering.\nagent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link:\n\n### Response:\nCustomer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi my team are also having issues. I'm on OS High Sierra, they are on Sierra 10.12.6 - exporting PDFs results in duplicate pages & some outlines text not embedding\nagent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available.\nuser: Thanks, though they haven't helped so far. Please just fix the bugs and update the software\nagent: Hi there! Could you please confirm the application you are using to export pdf?\nuser: Using InDesign CC 2018 with OS Sierra 10.12.6\nagent: We're looping in an expert who can help you out here. They will reply as soon as they're available.  Hi Cass, can you check for any updates for Illustrator in your CC Desktop App? A small patch was released that resolved some of these PDF issues.  Hi Cass, an update came out today that may resolve the PDF issues you're experiencing. Can you check your CC Desktop app for the update?\n\n### Response:\nCustomer is saying that while exporting PDFs results in duplicate pages. Agent asked the customer to check CC desktop app.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: a number of recordings on a new, almost empty DVR are unplayable: \u201cUnable to play the selected program. Please try again.\u201d I also get an error on the FIOS Mobile app. Other recordings work fine. Help?\nagent: Help as arrived! Are the recordings that will not play also from 11/16?\nuser: Looks like 11/16 and 11/17 at least. Have had the STB only a few days.\nagent: Thanks for confirming. Can you please reboot the cable box and try to access the recordings again? If you have not already tried this.\nuser: Just did! I unplugged and let it sit for ~30 seconds.\nagent: As we are having an issue with DVR viewing could you reboot the router and then your cable box.\nuser: Ok! Done! Er, done - still jacked up.\nagent: Please follow and DM us.\n\n### Response:\nCustomer complaining that unable to play the selected program. Agent is replying that reboot the cable box and try to access the recording again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I made a reservation last night R/T to ATL from SYR. I thought my return trip was in AM not PM. Any way to change?\nagent: Pls share your confirmation number, Terri. I will certainly check for you. *HCA\nuser: h886nd\nagent: Thank you. *HCA Terri, this confirmation number doesn't appear to be working. Are you able to double check it? *HCA\nuser: H8B6ND\nagent: ...there is a difference in the fare for the new flight, you will be responsible for that. *HCA 2/2 Terri, you are still within the Risk-free cancelation period. You are able to make the change online with no change fee. However, if... 1/2\nuser: When does the risk free period end and how would I know there will be a difference? in the fare?\nagent: Hello Terri, the risk free period ends when when 24 hours has passed after making your reservation. *TDL\nuser: Thanks for your help. I changed the flight without an additional charge.\nagent: You have a great evening! *TDL\nuser: You too.\nagent: Thank you, take care! *TMB\n\n### Response:\nThe customer want to change the reservation from PM to AM and says he changed reservation without additional charge with the agent's support. The Agent says still the customer can change the reservation online with no charge fee since it was risk free cancellation time.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: just trying to renew my contract, and after 1hr 9min, call was disconnected. is it possible to find out who i was speaking w/? Want to give him the credit for the new contract but I don't have his name or direct line\nagent: Hello, Thank you for reaching out to us. We are able to look into renewing your plan. Please send us a DM with your full address for assistance. -AC\nuser: I want to speak with the same person I was talking to. Is that possible?\nagent: The only way to possibly get back in contact with the person who helped you is to call into an request the person. You may or may not be able to get back in touch with him or not. . -AC\nuser: But I'm asking for his name - I don't know it. Was hoping you could provide it\nagent: In order to research this, I'll need your account information. Please send me a DM with your name, phone number, and address. -EW\n\n### Response:\nCustomer wants to renew the contract and wants to speak with  same person  that he was spoke previously. Agent informed they will look into the renew plan and inform to send the account information, DM,phone number and address.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144.\nagent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection?\nuser: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S\nagent: Can you DM a picture of your connection speeds?\nuser: \nagent: Can you try unplugging both your router and console for 5 minutes and try again?\nuser: Thanks that actually worked\nagent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one!\n\n### Response:\nCustomer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection  and suggests that try to unplugging both router and consoles for 5 minutes and try again.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on & she just ignored him .\nagent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha\nuser: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case\nagent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2\nuser: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind ....\nagent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2\n\n### Response:\nCustomer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to  DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Amazon customer service is the worst. They always give wrong information to customers. Wanted to buy iphone 8 plus , but they could not clarify my query.\nagent: Apologies for the trouble with your query. Could you kindly elaborate on the issue for us to assist you better?\nuser: Is the 8000 cashback offer on iphone 8 still available...\nagent: All the applicable promotions and offers will be mentioned on the product details page. Please check for the same.\nuser: Checj yourself..it is mentioned in the page...but according to terms & conditions, it is already expired\nagent: Are you referring to Apple iPhone 8 Plus with Jio Buyback Offer?\nuser: Yes...is there 8000 cashback offer available?\nagent: Yes it is. Please follow the link here: and keep us posted for any concerns.\n\n### Response:\nCustomer did not get the cashback offer on iPhone 8. So, the customer is complaining about the service provided by the amazon. Agents states that the applicable promotions and offers are mentioned on the product details page and requests to follow the link he shared.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: bit quieter this week. Last week they allowed a thief to run. Poor language and fights last week.\nagent: Oh no, sorry about that! Is this a meal from the cafe you're referring to? Chris.\nuser: Yes. I'm a regular customers lasagne with garlic bread and salad but garlic bread was missing. Not as good. Oh the noise was in the store by entrance when thief was caught abusing and swearing. Have it on video too. Not nice. Kids around.\nagent: Could you confirm the store from our store locator? Dan\nuser: London Colney potters bar Hertfordshire. London Colney st albans hertfordshire\nagent: Thanks for confirming. Can you send a picture of your receipt? Dan\nuser: Manish is the manager. My mum has receipt check with Manish he will remember from Friday 11.30 as I asked him .\nagent: Was this in regards to the change made to the cafe's lasagne or the disruption at the entrance? Reid\nuser: The lasagne. Why change what worked, and was very nice.\nagent: Oh right, I've fed this back to the relevant department for further investigation. Mariya\n\n### Response:\nCustomer is complaining that last week they allowed thief too run away and poor language and fights. Agent update that they had fed this details to the relevant department for further investigation.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: \nagent: #BlackFiveDays Start your week fresh with Surf Washing Powder for \u00a37 in store and online\nuser: I would if any of your stores had any!!! What\u2019s the point in advertising offers if they aren\u2019t available and the stores aren\u2019t getting any in? It\u2019s infuriating!!! \u2639\ufe0f\nagent: Hi Angle, sorry about this, the products on the promotions are sold on a once its gone its gone basis. - Georgina\nuser: It\u2019s always the same. Every time there is a promotion advertised it\u2019s not available. Don\u2019t know why I bother looking anymore. Then there are more emails sent out. I tried to order items online at 9am yesterday but were sold out!\nagent: Really sorry about this Angela :( Can you let me know (1) which store you usually visit so I can pass this on to our buyers? - Georgina (2)\nuser: Killingworth. It\u2019s not a shame it feels like it\u2019s just a marketing scam to get people into stores.\nagent: Thanks for sending me that Anglea, I've fed this back to the relevant department for future consideration - Georgina\n\n### Response:\nCustomer is complaining about the advertising offers which indeed are not available. Agent updated that they have fed this back to the department for future consideration.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do you offer personal hotspot on payg sims?\nagent: Hi Renee \ud83d\udc4b\ud83c\udffc Our Pay and Go packages don't support personal hotspots, no. We'd love for you to join us though, can we help you with anything else?\nuser: Website says differently\nagent: Could you send us over a screenshot of where it says this exactly Renee?\nuser: O2 has ben recommended numerous times for Skye signal so I had such high hopes!\nagent: \ud83e\udd14 Which phone will you be using Renee? You can take a look at the predicted coverage for your area here\nuser: iPhone 5 or above on iOS 10.1 or newer\nagent: Okay, so we can advise further please chat to us on the link here:\n\n### Response:\nCustomer enquired about, Is  O2 having an offer a personal hotspot on payg sims. Agent updated that Our pay and Go packages not supports personal hotspot and inform to send the screenshot and phone details for further advise.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, facing problems of mobile hanging. Moblile gets hanged while having conference call, massaging, etc. become very slow many times\nagent: That is certainly not the experience we want you to have. Which iPhone model do you use?\nuser: 6S\nagent: Great. Let us know which specific iOS version you're running in a DM.\nuser: 11.0.3 Waiting for result oriented response please This is self explanatory screen shot of one of example of hanging\nagent: Let's see if updating the iPhone to iOS 11.1 helps. DM us if it doesn't.\n\n### Response:\nCustomer is complaining about his iPhone which gets hanged while doing conference calls and messages and also gets slow. Agent suggested to update iPhone to iOS 11.1 and to DM for further assistance.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Have you stopped your own branded cola?! That was the nicest cola and I can't find it anywhere!\nagent: Afraid so, Sam, but we'll let our drinks team know it's sorely missed!\nuser: Bring it back for a Christmas special?\nagent: Not a bad idea! You never know in Christmases to come :)\nuser: Hi, just wondering if there was any progress on getting this drink back for the festive period, do you have a release date yet?\nagent: Hi Sam. We're not making any promises. If it does get released we'll let everyone know. :) Thanks.\nuser: What are the chances do you reckon? Also a lot of people miss the lemon fizzy fish you used to do. Just the London ones though\nagent: Again, we'll pass your feedback on to the food team - they are the team that make the decisions, so fingers crossed! :)\n\n### Response:\nCustomer seems cola was the nicest drink and want to bring it back at christmas festival time. Agent updated that they cannot promise as they are not confirmed to release it and also informed they will inform it to the food team.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: remind me to cancel my contract on 30th November please\nagent: Hi Ryan \ud83d\ude29 Why is it you're looking to cancel exactly? Please DM us more info, we wouldn't want to loose you.\nuser: Removing the TU app and still charging me the same price even after the 2 year contract is finished, I should be paying a SIM only rate now\nagent: There are some alternatives like WiFi Calling > What handset make and model are you using?\nuser: Samsung galaxy s6 which I have no intention of changing\nagent: We'll extend our 4G/Wifi calling compatible handsets. Third party calling/messaging apps may offer similar functionality.\nuser: Would be helpful to actually get 3g signal let alone 4G, getting one bar of signal where I live is a luxury, your staff say there's 1/2 2/2 coverage but in reality there is none whatsoever\nagent: We're always working to improve our network, especially in areas that need it most. We hope you see improvements soon.\n\n### Response:\nCustomer wants to quit the contract for charging higher bill even after removing TU app. Agent requests to try other alternatives like WiFi calling and other 3rd party apps.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: After a weekend on the Gulf Coast where I was careful to #leaveonlyfootprints I\u2019m ready to board my flight in BTR headed for DFW and on to PHX. Amazing girlfriend getaway! #gnomads\nagent: It looks like you had fun, we know we would. Now it's time for a quick and awesome ride in the skies!\nuser: Well except for the mechanical delay that leaves me here in the airport now until noon and missing my PHX flight. #bummer way to end a perfect weekend\nagent: Oh darn, our apologies. We'll get you going as fast as we can.\nuser: Leaving BTR finally. Hoping I can make an earlier flight out of DFW. I\u2019ve missed my original flight. But got some work done so all was not lost! Friendly ground staff at BTR today American! That always helps! Woot!\nagent: We'll have you in DFW before you know it! Please check with our airport team when you arrive for standby on an earlier flight to PHX.\nuser: I opted for lunch in the lounge rather than running to the flight that was leaving. Travel is an adventure! The hummus in the lounge was calling! Hopefully PHX bound in an hour!\nagent: We understand and have our #wingscrossed for you!\n\n### Response:\nCustomer is concerned he/she may lose PHX flight from DFW since delayed flight at BTR to DFW. Agent assures they will be leaving soon and requests to check with their airport team upon arriving at DFW.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey Guys, Please can you check your inbox, i sent a message a few days ago. We need to sort this out. :/ #guiltyconscience\nagent: Hi Saadia I'm sorry for the late response, we've been very busy across all of our social media channels. btw, if your \"hole punched\" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu btw, if your \"hole punched\" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu\nuser: Hi Cheidu, thanks for getting back to me. No worries about the late reply, it's cool. I bought a new oyster card so that's sorted but how do I pay you back for the journey? I don't want the police coming to me in 20 years time, locking me up just when life was about to get good.\nagent: Hi Saadia, don't worry, I doubt the police will come a knockin' :-) We don't encourage travelling without a valid ticket.\nuser: Thanks Chiedu, i'll make a donation to the amazing Children's charity Hope you have a lovely day/weekend.\nagent: Great choice ( ), have a fabulous weekend too ;-)\n\n### Response:\nCustomer is asking to check the inbox where they have sent a messages few days ago to sort it out the issue. Agent states that without valid ticket they will not allow to travel..",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: can I apply for a basic card online?\nagent: Hi there, thx for tweeting us. Yes, we have different cards to meet all needs. Pls visit: for your choice\nuser: Doesn\u2019t seem to let me apply online for basic card tho, wants a form?\nagent: How can I help?\nuser: I want to apply for a charge card with no annual fee online but the basic card only lets me apply with a form?\nagent: Just to better understand your concern. You'd like to apply for a Charge card but you don't see the online application?\nuser: Yes\nagent: Sorry to hear you are having trouble. Pls visit: this should help you. Thx for your interest\nuser: Thanks. I\u2019m in the uk though, do you have a uk link?\nagent: Is this for a U.S. account?\nuser: No a UK account\nagent: Thx for clarifying! Looping in for guidance. Have a great day.\n\n### Response:\nCustomer wants to apply for a basic card online and needs online application form. Agent provides with URL link.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help?\nagent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you.\nuser: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested\nagent: Thanks. We'll check and revert at the earliest.  Also, please don't provide your order/account details as we consider them to be personal information.\nuser: Ok Sure ! Guys any update on this !\nagent: We're working on your details, we'll reach out to you soon with an update.\nuser: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! !\nagent: As you have already provided your details, our team will look into it and will reach out to you for any further updates.\n\n### Response:\nAmazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why does your website show me this when I click my password reset link sent to me 2 minutes ago?\nagent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you\nuser: Have done 7 times since yesterday at 1400\nagent: Sorry about that, were you logging in for alerts or to buy tickets?\nuser: to track a ticket, so I could go back to it.\nagent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)\nuser: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.\nagent: We don't sell tickets on our website. A log in for our site would be used for station alerts.\nuser: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.\nagent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?\nuser: Not to worry, it was saving a route to review later.\nagent: Would you be able to try and re register without using the password generator?\nuser: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered.\nagent: Could you DM your email address so I can ask someone to reset the password for you?\n\n### Response:\nCustomer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I shouldn't have to say this but if my flight doesn't make it back home in time 4 we gonna have a problem\nagent: We don't ever want you to miss anything. What's your flight number? We'll check the status.\nuser: AA8985\nagent: Our Finnair friends will have you wheels up as quickly as they can and on your way.\nuser: What are the chances for an upgrade for me and my friends ?\nagent: Check directly with Finnair. They'll be glad to check this for you.\n\n### Response:\nCustomer is complaining about the delay in flight and tells that if flight doesn't make it on time then it will be a problem. Agent updates that their Finnair friends will have wheel ups as quick as they can do and updates to check directly with Finnair.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: waited in all day for my parcel to get this email. Next day delivery at its best I see. Absolutely fuming, what a waste of a day, I suppose I've got to wait in all day tomorrow now!\nagent: I'm so sorry to hear your delivery was not made today! Keep us posted if it does not arrive tomorrow.\nuser: I'd much rather have an explanation as to how it failed?\nagent: Happy to help, Xan! We don't have access to your account via Twitter. Please contact us by phone or chat and we'll be happy to research this closer for you: Please keep us posted!\nuser: Somebody emailed me, they marked it as high priority to be delivered today, it's now saying it's been delivered, I rang my mum, she said nobody has come to her door at all. I've now sent another email. More fuming than yesterday now!\nagent: Sorry to hear that. Can I ask if you've checked with your neighbours or any safe locations around the property?\nuser: Yes we've checked, they have said that the driver scanned the parcel and sometimes it comes up delivered when it hasn't. My mum is going out at 3 they've promised it will be there. They will investigate it as it should have been delivered yesterday.\nagent: Thank you for that information! Please keep us posted on the outcome!\n\n### Response:\nCustomer is enquiring about the delayed delivery and false email which states that the product is delivered. Agent requests to contact them by phone or chat and to check with the neighbours or any safe locations around the property.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi it says \"Upgrade to Plus to enable permission settings,\" but I upgrade to Plus and it still says the same thing? $$ back?\nagent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you\u2019re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2\nuser: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings\nagent: Hi again, we apologize for the confusion. Plus doesn\u2019t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2\nuser: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason.\nagent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the \u201cSettings\u201d page, we\u2019ll flag this with our team, Thanks + hope it helps \ud83d\ude42 3/3\nuser: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising?\nagent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks!\n\n### Response:\nCustomer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials.\nagent: If you're the card holder, this should work. Could you DM the booking reference in question?\nuser: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error.\nagent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2\nuser: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks!\nagent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2\n\n### Response:\nCustomer is unable to cancel  booking from his android mobile. Agent informed customer that they will check on it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp\nagent: Hi, are you experiencing any issues we can assist with?  Hi, to clarify are you referring to a Virtual Machine you've deployed?\nuser: Hi, yes I didn't manage to connect my domain name (hosted by 1&1) and my server hosted by azure because I didn't manage to find the IP of the server on the Azure Portal\nagent: Are you able to see a Public IP assigned to your VM in the overview section?\nuser: there is no IP in this section... FYI I have a Basic App Plan\nagent: We recommend taking a look at this documentation which may help:\nuser: Thank you but I think I don't have a VM. I just have a Plan App Service\nagent: Okay, could you please tell us more about your scenario?\nuser: I have my app in Azure, and my domain name in 1&1. I can't link the two because I can't find the IP address of my Azure server.\nagent: Take a look at this resource which may help:\n\n### Response:\nCustomer is complaining that he didn't manage to connect his domain name and his server hosted by azure. Agent updated that they will take a look at this resource which may help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you\nagent: We do apologize for the inconvenience. Did the box lose power?\nuser: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again.\nagent: Did you get a trouble ticket number?\nuser: No... And I was on the phone with the last tech for over an hour\nagent: Was your issue resolved?\nuser: No... I currently have no service and an error message labeled APOO on my box.\nagent: Was a technician visit scheduled? What was the outcome of the call?\nuser: Ive already answered both of tthose questions\nagent: Can you follow and DM back so we can have an agent help you?\nuser: No thank you\nagent: Ok, let us know if there is anything we can do to help.\n\n### Response:\nCustomer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I\u2019d like to thank you for the Sainsbury\u2019s lorry parked up outside Brunswick Terrace in Hove, running its engine from 4:30am for two hours. It really was the perfect start to the day. \ud83d\udc4c\nagent: Hi Iain, really sorry about that. Could you DM me on the below link the registration number please? Mariya\nuser: I don\u2019t have the reg. please just ask your drivers not to park up for hours with their engines running in residential areas including Hove seafront.\nagent: Can you send us a postcode of this area? We'll get this logged with the relevant team. Rob\nuser: Brunswick Terrace is BN3 1HL which is parallel to Kingsway ie the seafront road.\nagent: Thanks, I've passed this onto the relevant team. Have a good day. Rob\nuser: Thanks Rob. I look forward to being able to sleep.\nagent: Hi Iain, just to let you know that this has all been forwarded onto our depot who will be able to identify the colleague involved. The appropriate action will be taken. Sorry again for the trouble. Corey\n\n### Response:\nCustomer complained on sainburys lorry driver for making a huge sound near his house. Agent ask the customer to DM of registration number and postal code of the area.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks\nagent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something & I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from & clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6\n\n### Response:\nCustomer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi I want to recharge my mobile...but failed to find that section on Amazon app...can u tell me how..\nagent: Also you can visit the following link for more information : To recharge prepaid mobile number on Amazon app please go to menu -> Amazon pay -> Mobile Recharge. (1/2)\nuser: Can u put screenshot showing wher exactly is Mobile recharge in Amazon Pay page of Amazon app..can't find..al I c is AmazonPay partners info\nagent: Sorry for the hassle. Please report this to our support team here: and we'll check this.\nuser: Reporting is next step... First show me what u said.. R u saying that third party app Komparify is the one to be used for recharge?\nagent: We have our own portal, Ravi. You may follow this link to recharge your mobile :\nuser: I don't know what is the problem... yesterday I didn't see this page in the same section..it is there today..\nagent: I understand your concern, Ravi. I'll forward your feedback to the team concerned for review.\nuser: I think now it's solved..all clear..\nagent: We're happy to help. Do keep us posted for further concerns.\n\n### Response:\nCustomer enquirers how to recharge mobile on Amazon app. Agent informed customer that he will forward his feedback to the team concerned for review.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine.\nagent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist:\nuser: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen?\nagent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel?\n\n### Response:\nThe customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: really poor show no food 12.07 Euston to Liverpool 1st class and no contingency #starving #expectmore #poorcustomerservice\nagent: Hi Catherine, really sorry to hear this. Have you been able to speak to onboard staff about this at all?\nuser: Yes have been given a tiny bag of pretzels #longjourneyahead\nagent: Apologies Catherine. If you don't receive service on this train then you can claim compensation here:\nuser: Already have doesn\u2019t solve my hunger tho you should have contingency plans for this type of issue #badplanning\nagent: We'll certainly pass your comments on Catherine\n\n### Response:\nCustomer is complaining about the food service where there was no food 12.07 from Euston to Liverpool 1st class and also complaints about no contingency. Agent updates that they will certainly pass their comments on.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why can't I choose an episode instead of watching what is next.in the series??? maybe I like re-watching some episodes.\nagent: You can definitely re-watch previously streamed episodes. On a Roku? If so, press * & select details for an episode listing.\nuser: no roku\nagent: Hi there, Elle. Thanks for following up. Which device do you use? Is it possible you may be using a Roku TV?\nuser: it is a roku TV actually\nagent: Thanks for that! Clicking on a show brings up the Details and just to the right is Episodes, which has all seasons/episodes.\nuser: not since the update\nagent: That shouldn't be the case! Please follow up with us here: so we can look into this further for you.\n\n### Response:\nThe customer is complaining that why can't they watch the episode of their choice. The agent told that clicking on a show brings up the details and just to the right is episodes, which has all seasons.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Getting a #BSOD when installing the latest win10 update on my Laptop\nagent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro?\nuser: Hi. It's on Windows 10 Pro.\nagent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened?\nuser: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update.\nagent: Got it. To resolve a blue screen error, check this link:\nuser: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool.\nagent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!\n\n### Response:\nWin10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue?\nagent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP\nuser: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24.\nagent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP\nuser: Restarting hasn't helped. Started on Monday.\nagent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI\nuser: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to \"Open on startup\" which also freezes my system. Good luck!\nagent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE\n\n### Response:\nCustomer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp\nagent: Hi there, how can we help you?\nuser: Vent - I need to create an internal subnet of 10.16.220 What are the public net address range to support 10.16.220.0/24 on the private subnet?\nagent: Thanks for getting in touch. Can you post your query through and confirm the 1  forum details and we will have someone from our forum team look into this. 2  Are you still seeing this issue? Please let us know if there is anything we can do to help.\nuser: I'm good. Figured it out.\nagent: Great to hear! Let us know if we can help with anything else!\n\n### Response:\nCustomer esquire about  creating internal subnet. Agent ask for further assistance as issue has been resolved by customer himself.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: shocking service at Twyford Station this pm - no ticket staff on & automated machine unable to issue group save tickets!!? #cheated\nagent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis\nuser: hi Lewis, thank you. didn't realise that & didn't want a fine so we all bought full price tickets. anything we can do?\nagent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew\nuser: great, thank you Lewis. much better service on Twitter it seems \ud83d\ude03\nagent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis\nuser: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies\nagent: No worries. You're welcome. Lewis.\n\n### Response:\nCustomer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I don't know if it is racism or poor service but skyclub service sometimes is terrible.\nagent: Care to share what occured? *HDV\nuser: What does *hdv mean?\nagent: That identifies the agent who is helping you. *ASK\nuser: Flying to London. Left skyclub and received late notification of delay. Went back to sky club and told agent at desk I was returning. I was 4th in line saying the same thing. Guess who was the only one who was asked for his sky club membership again? Only person of color. The agent said we are suppose to ask every time. Really? I'm standing in line seeing no one asked. I'm also diamond, not like I'm new here.\nagent: Thank you for sharing details of your experience with us. Please know that Delta does not discriminate or condone (cont.) *HJB 2/2 discrimination of a person or group for any reason. Can you please DM which airport and SkyClub this took place? *HJB... 1/2\n\n### Response:\nHere customer is unhappy  with the service of sky club  where flight get delay and he gets the late notification. Here agent ask the customer to message him and ask for the location.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: this issue I'm having is with residential service\nagent: What's going on with your residential service? We will be happy to assist.\nuser: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT\ud83e\udd14 (8/8)\nagent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request.\nuser: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service\ud83e\udd14 #shameful (2/2)\nagent: Please use the link below to check on the discount.\n\n### Response:\nThe customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?\nagent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.\nuser: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.\nagent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know.\nuser: I have no service with you at all. Can't I just unplug it and remove the battery forever?\nagent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop.\nuser: Thank you!\nagent: You are welcome!\n\n### Response:\nCustomer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: After 2 iOS updates my iPhone 6 is still stuttering to start. Looks like it\u2019 s a Samsung coming\nagent: We'd like to help. Are you currently running iOS 11.0.3? You can check in Settings > General > About\nuser: Yes It is staggering in action It is frozen in opening\nagent: Please send us a DM and we can chat with you there.\nuser: Out and about presently will do when back in office. Thank you. Geoff\nagent: No worries. We are here to help.\n\n### Response:\nCustomer complains about  issue on update of i phone. Agent updated the customer to  DM for further assisatane.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681\nagent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha.\nuser: Yeah I will clear my dues and will disconnect my number\nagent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls.\nuser: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number\nagent: We are sorry for the inconvenience caused to you. We don\u2019t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea.\nuser: My bill has been inflated for the previous month & for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection\nagent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better.\nuser: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection\nagent: Please allow us an opportunity to win you back. We don\u2019t want to lose you as our customer.Request you to DM your non-idea so we can assist you better.\nuser: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate\nagent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill.\nuser: Even after your special waiver I am going to disconnect my connection tomorrow\nagent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you.\nuser: What will u guys do? ?\nagent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime.\n\n### Response:\nCustomer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: where would I send a Charity request to? Would live to get you onboard for our Charity event in aid of\nagent: Hi there, thanks for getting in contact regarding this and it\u2019s great to hear about your charity event. 1/4 You are able to get in touch with them via the store locator. Link-- Once you've found your local store. 2/4 At the bottom of the web page you'll find a direct contact for them. 3/4 Alternatively if you could let me know which store I can find there direct email for you. 4/4\nuser: Thank you so much for replying. My local store is Saville Street in Sheffield\nagent: Good morning Deborah, if you can please click the following link & scroll to the bottom of the page: 1/2 You can then fill out the section & the Community Champion of the store will get back in touch with yourself. I hope this helps. - Lara. 2/2\nuser: Hi Lara, thank you so much for your help x\nagent: That is not a problem at all. I wish you all the best for the fundraising, for such a worthy cause. Kind regards - Lara.\n\n### Response:\nThe customer asks where would he send a charity request to and says he wishes to get tesco onboard for their charity event. The agent says the customer will be able to get in touch with them via store locator and community champion of the store will get back in touch with them once the information is sent by the customer.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Y does it cost \u00a3120 for 2 ppl to select seats on a return flight? Can\u2019t afford it & hav to risk sittin alone\nagent: Hey Amy, we introduced this back in 2014 but you can allocate seats for free when online check in opens 24hrs before departure. Or, if... ....you're a member of the Flying Club you can allocate seats for free 72hrs before departure\nuser: But why does it cost so much to select your seat before this time? What is that \u00a360 for?\nagent: 1/2 We apply a fee for customers to reserve preferred seats in advance of your flight.  2/2 However, if you join flying club it's free to reserve your seats 72hrs before departure.\nuser: I\u2019ve just joined the Flyers Club but the seats are still \u00a330 each way.\nagent: You can assign for free when within 72hrs of the flight time and as long as the membership number is in the booking\n\n### Response:\nHere customer is complaining about extra charges on return  flight. Here  Agent gives details about new charges fee  from year 2014 and gives the  benefit details  of it.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?\nagent: \ud83e\udd26 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.\nuser: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?\nagent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:\nuser: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!\nagent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.\nuser: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment\nagent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.\n\n### Response:\nCustomer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I paid you your money now get me home. I've been stuck at BWI since 5:0\" this morning\nagent: We're truly sorry for any inconvenience. What's your flight number?\nuser: 1946 Still at BWI by the way....\nagent: We see 1946 arrived early today. Please let us know if you need assistance with another flight.\nuser: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this\nagent: Please DM your record locator share what's going on as we see the flight departed and landed on time.\n\n### Response:\nThe customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure?\nagent: We are investigating this and will have a response for you shortly.  Could you post this on and send us the link? We'll have an engineer take a look.\nuser: great, thanks! thank you, here you go:\nagent: Thank you. One of our engineers will reach out as soon as possible.\nuser: hi! I haven't heard back from any engineer yet, but would love to solve this today!\nagent: If the issue is urgent we recommend filing a support case here:\n\n### Response:\nThe customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why do I keep getting this error please help invalid_client: The client identifier provided is invalid.\nagent: Hi, so we can look into it could you send us a screenshot of what you're seeing? Best /D\nuser: I\u2019m not home right now but this is what I see On my computer Please soundcloud do something about this a lot of people are having this problem\nagent: Hi, thanks for the screenshot. What actions do you perform right before getting this error? Best /D\nuser: I tried to go on discovery sounds and they need me to connect to SoundCloud and that pops up\nagent: Hi, we're not sure what Discovery sounds is? Are you able to log into your account via the SoundCloud app or on web? /D\nuser: Yes This is what discovery sounds is\nagent: Hi, sorry to hear you're having trouble with this. Unfortunately we're not affiliated with discovery sounds. Thanks /D\n\n### Response:\nCustomer is complaining about getting the error like The client identifier provided is invalid. Agent apologies for the trouble and updates that they are not affiliated with discovery sounds.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: hye .may I knw how can I extend a flight ticket? Booking no. Qm9L8g, flight no. AK402. Is there any fees for the process?\nagent: The changes can be done via Manage My Booking up to 48 hours before the flight time subject to change fee and fare difference >> >> You may login to your AirAsia account to proceed with the changes. Thanks - Khairul\nuser: Actually I bought bundle but only 1 person wanna extend the flight..so how can I change the flight date for 1?\nagent: Hi , We had replied to your concern via DM. Kindly check your DM for further assistance. Thanks - Khairul\nuser: Ok..thanks.\nagent: We happy to help you. Make it a great day :) Thanks-Sha\n\n### Response:\nCustomer is enquiring about extend a flight ticket. Agent updated that changes can be done via Manage My booking up to 48 hours before the flight time .",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Just bought a Just Chicken sandwich from and look at the small amount of chicken included in half the sandwich! #TightOnTheFilling\nagent: Hi Andrew, I'm sorry to hear you're not happy with the amount of chicken in your sandwich. I'd like to make a log of your feedback. 1/3 Could you please DM me your name, address and postcode? I'll need the barcode, supplier code (SC1234) and date code from the sandwich. 2/3 Finally, can you send me a photo of the bottom row of digits on the receipt? Failing that, where and when you bought the sandwich - Nick 3/3\nuser: Please see photos of info requested. I don\u2019t have the receipt as paid cash. Purchased at Tesco Victoria Street Bristol. Date 19Oct 04:07 L1\nagent: Hi Andrew, thank you for sending the details through. 1/2 Could you please DM us your full name, address and e-mail so we can make a log and arrange a refund? Please confirm the price. TY - Eve 2/2\nuser: Thank you. I have just DM you.\nagent: Hi Andrew, that's a \u00a32.00 Digital Moneycard sent to your email to say sorry for the poor quality sandwich you bought in store. 1/2 Once activated you can use within 30 mins. I hope that helps. TY - Rhuari 2/2\nuser: Thank you\nagent: I'm sure we will do our best. Have a good night. TY - Rhuari\n\n### Response:\nThe customer says that he is not happy with the sandwich he received since there was only a small amount of chicken in it. The agent asks to DM the customer's name, address and product details and from where did he bought the sandwich from and refunds $2 since the customer was not happy with what he received.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why remove the crosses from the church? I saw down the same is this PC gone mad?\nagent: Sorry Tas, we're just looking into this for you, we'll get back to you as soon as we've got more info. Aisha\nuser: Ok just don\u2019t understand as can do it why can\u2019t\nagent: Hi Tas. We're aware of this issue and are already in the process of correcting the image on the bottle. Corey\nuser: I hope so because it\u2019s not just me you\u2019ll be getting messages from! I do hope will issue a public apology for the photoshopped images used on the olive oil bottles.\nagent: We're aware of this issue and are already in the process of correcting the image on the bottle. Steven\n\n### Response:\nCustomer is complaining why crosses has been removed from the church. Agent updated that he would aware of this issue and are already in process.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Why is service so horrible in Flagstaff!\nagent: Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto\nuser: You cannot fix the issue in Flagstaff. I got an over the air update this morning leaving there.\nagent: We always want to make sure you are getting the best signal possible! Let us know if we can look into anything for you! *LauriL\nuser: Add high speed to Flagstaff!\nagent: Let's get to the bottom of this! DM me your zipcode and I'll check it out! *LauriL\nuser: Contact someone in Flagstaff. I am back in California.\nagent: OK we understand! Thanks for working with #Social! *LauriL\n\n### Response:\nCustomer is complaining about the horrible service they got in Flagstaff. Agent updates to to DM their zipcode and they will check it out on this.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: why is my seat missing an armrest..paying a full ticket fare I would at least like to have two armrests....\nagent: Hi Allen. Thank you for bringing this to our attention. I'll definitely pass this along to our Cabin Maintenance Crew. *TDH\nuser: Thank you Delta. I am certainly disappointed by this\nagent: My apology for the missing armrest. I can offer you 4000 bonus miles to your SkyMiles account. *TDH\nuser: Great. Thank you\nagent: Thank you for your patience. Bonus miles will post to your account within 7 days. *TDH\nuser: Ok do you need my info?\nagent: No sir. I have all your information here. Thank you. *TDH\n\n### Response:\nCustomer complains about missing armrest in his seat. Agents compensate by offering 4000 bonus miles getting credited to customers SkyMiles account.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: I can\u2019t get free Netflix due with my Tmobile one because my plan based on last year rate . That\u2019s the tax being with Tmobile. \ud83d\ude13 Thanks for taking care a customer that has been more than 4 year with Tmobile\nagent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill\nuser: I guess that you cannot do anything since your coworker said that we won\u2019t able to do it is the only can do Could you add the Netflix offertory my plan?\nagent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill\nuser: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn\u2019t make sense. The offer doesn\u2019t apply because I am saving money in my plan.\nagent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill\nuser: Thanks. I will emailed . Have a good night\nagent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill\n\n### Response:\nThe customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop)\nagent: Hi Remi! We\u2019ve recently made some improvements to our shuffle algorithm. We\u2019d love to hear your feedback here: /AU\nuser: Try to shuffle on artists \"Rancid\"; will get track \"Ruby Soho\" and many recent track mutliple times while nothing from their older albums.\nagent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU\nuser: One month later... still waiting for some come back from you on this seems to me you guys don't care at all\nagent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI\nuser: 2 month later, what is your progress on resolving this bug?\nagent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP\nuser: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls\nagent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV\nuser: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please\nagent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV\n\n### Response:\nCustomer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: All sites are down on my Grid.\nagent: Im sorry to hear you are having trouble, is there a site/domain I can take look at? Has a support request been opened regarding the issue?\nuser: I have not opened any yet as I just noticed. One domain is I see an Abuse Notice in my account for several of my Wordpress sites. Not sure what this is about?\nagent: I see, it looks like there was a support request sent out regarding the service being compromised, the sites we likely disabled as a result. I would suggest reviewing the file list provided in the notice and/or updating the open support request with any additional questions.\nuser: :\\ None of the files are legitimate from what i can tell. Domains no longer registered are listed\u2026\nagent: I would suggest going through and removing/replacing the listed files, once cleaned we can rescan the sever and enable the sites.\n\n### Response:\nCustomer is complaining that all the sites are down on their grid. Agent suggests to go through and remove/replace the listed files, once cleaned they can rescan the sever and enable the sites.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: my router won\u2019t restart. stuck on orange. live in Hackensack NJ.\nagent: Let's check for outages in your area. Click the link below to get started.\nuser: i dont my know username or password \ud83d\ude14\nagent: Have you tried to reset the router yet?  On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.\nuser: yes several times \ud83d\ude2d have tried. stays stuck on orange and doesn\u2019t do anything.\nagent: Are you able to rest your battery backup box?\nuser: the ONT the Ont?? ?\nagent: Yes, the ONT.\n\n### Response:\nCustomer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Hi ,How long will it take to Switch from\nagent: We would love to have you in Idea family. Please visit nearest Idea store for further assistance. Regards, Mahindra Please locate Idea store on this link Rgds, Mahindra 1/2\nuser: i already ported but they saying it will take 1 week to switch from even i got Idea sim but \"to activate that number it will take 1 week time \" told by Idea CC Exe Shall I share the mobile number? that was not idea store some agents of idea sat in the Reliance Store\nagent: As our executive have informed you already, we request you to wait for sometime. Regards, Mahindra 1/1 If your number doesn't get active in sometime, please write us back. Regards, Mahindra 1/2\n\n### Response:\nCustomer is enquiring about how long it will take to switch to idea network. Agent updated the customer to visit nearest idea store for further assist and also inform that if the number is does not get active please write us back.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones\nagent: Thank you for letting us know. We'll be addressing this matter. -LC\nuser: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal\nagent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC\n\n### Response:\nCustomer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: spot the problem. Which is correct? One is from the app the other is from log in on website.\nagent: \ud83e\udd14 Let's take a look at this for you Evelyn, please chat with our online team:\nuser: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay \u00a356 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know\nagent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.\nuser: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time\nagent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there \u2709\nuser: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 & its still say that on my app even tho my upgrade is Jan 18\nagent: \ud83d\ude22 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more.\nuser: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM.\nagent: \ud83d\udc4d We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.\n\n### Response:\nThe customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: who can I speak to about noise from idling trains on the mainline in Bath? Freight and passenger, late at night, residential area\nagent: Hi there. How can I help? Rachel\nuser: Hi. I live v near the mainline just to the east of Oldfield Park. Be good if idling trains could cut / reduce noise.\nagent: I will be sure to record your feedback. We don't run freight trains, but the passenger services we do run, especially at night is very limited. Apologies for any inconvenience. Rachel\nuser: freight trains on the westmoreland siding are the worst. But increasingly your trains too. Who do I speak to re freight trains... please could passenger trains lower engine noise, or be stopped in less residential areas, esp late at night? Thanks Hi - any ideas on this one? I didn't really get an answer about freight trains. Thanks\nagent: Hello. You can find out more information here: . Contact details for Network Rail can be found as well. - Jordan\n\n### Response:\nThe customer is complaining that noise from the idling trains on the mainline in the bath. The agent gave the contact details of network rail.",
        "### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.\n\n### Input:\nuser: Every time I try to scroll in DW CC 2018 (Windows 10) using my touchpad, DW crashes. This is so frustrating! Is this a known bug?\nagent: Hi Dan, did this happen with DSW CC 2017 version? Do you have a dual monitor display? Please submit this here.\nuser: I don't recall it happening on with DW-CC 17. I have multiple monitors at the office, but only using my laptop screen now.\nagent: I have looped in our web expert to help you with this. Does this happen with all files or just one file?\nuser: Any file.\nagent: Dan, the crashing happens when only using the touchpad? Have you tried attaching a mouse for a comparison test? This sounds like a bug\nuser: No mouse with me at the moment, so it's only been touchpad.\nagent: Dan, our web expert will be in on Monday morning. He may want to collect additional information from you regarding the crash.\nuser: No problem. You can DM for contact info.\nagent: This bug has been resolved long back, But we can check if it came back.\n\n### Response:\nCustomer is complaining about DW CC 2018 (windows 10) when they scroll using touchpad, DW crashes. Agent replied that the web expert will be back on monday morning and also states that this bug has been resolved long back and they can check when it comes."
    ]
}