diff --git "a/test.json" "b/test.json" new file mode 100644--- /dev/null +++ "b/test.json" @@ -0,0 +1,4644 @@ +{ + "original dialog id": [ + "bbde6d8ec7c39c4551da1ff6024f997b", + "1d1a6617ae65baa429c2232ccc908840", + "9555f25de7b6c8dfb8204f56f8bc4dd0", + "54fe18905f0a19ee163a2b452e31e07d", + "f6cc57227f74737de08efd03782d015e", + "6cb96c1bfdcd36d7d04fd2908fecffe3", + "37bb8b5e805036bba6ed0882151d5492", + "18007aa71d2aa813646b4130b903453a", + "96582ff6b36a9f65cabfe79bed4401c9", + "1fbfbb7710a2c53a781ba3dd7f7c08c0", + "863395675e13aa300aa20804fdf32985", + "ae487b580f122d0d997416228e0722bf", + "5053127b61d7b66948249bcd145aa980", + "b272cabe3a9bfb7bdda791cdb18d0538", + "87512ecfed113cbe2fdb306f66593004", + "d3cd56e5cde3059360517ac8abe637ea", + "d59180a504e8ef78d694e535d747489a", + "2fe24ca4ffb7b806310fafe4716d2775", + "4beefb66c575b2ffc9fc4cd8a3794a31", + "361d6ddb96783e97fa64225c1950b60c", + "323681ab93590d60e35fa8f42da5d380", + "3b109f420dc697b532755625337bba57", + "a728b1a282ff1ddedf46234bc29a7d23", + "18adc8930f69c1a03504ce45cfdd85c0", + "6ab820202da53f486c424bab64a155b6", + "66ef0798511c37095b26b938be3c2d0b", + "dff21ba42dc9587f4a869fa9937b6936", + "8406b7a6237af5587d41daceebf1339f", + "b71c9fc436d7c42076744b0b5bbc4166", + "6f059b2381ca93fe37f0677aec01f790", + "af0397aa47ed10f8d4953c1e3f38ccea", + "2545a1461ca5309344d97c13bf512dd4", + "8ef88cee58799f5e227d59e0ce2d1938", + "fee2af6e301617a2b3c66ca0a6d087bc", + "e10620de5879b5064bd9e4d558b13b78", + "4228f64aa1289f9c7d88dff12637147f", + "d91be1399d6c37aee881275d3fb9290b", + "af05b63b67bf8fb68374e700c059a93d", + "5100866476f664376e2e759938e5f71b", + "f908db4e2b0051d19651a8f560770161", + "96161fcae1d2fc648e528db2d1f215b2", + "8e96a87be63b82941a419b4be2e4fd79", + "e2a54b1f844f8d4306bed94f17153400", + "4a373bd46c6f81ccb7b72f997f8205a6", + "949c70b9a2ec524f5be7c6ac6d8fab86", + "8b7cb7fd1f0b0c707619f46e3d9e178a", + "ce44f831d5dfd269c032c8d0509279a4", + "7eb129d50072a8d32ed1731c9f04b666", + "3ff89398150845b4ea11c95b66d24c07", + "a99eab7003cc7d3d74e6fa2bb6edd03a", + "10aa608d480374951d764404ed6ad7c8", + "456ab267e0c30841a005ba346adcd99c", + "e4ae5a07eb5c5c97f9adc474ea784f4c", + "803c59fcf57c37dc0027e63363efa2bd", + "1b2753ce98808e3a45e06cc5f8fa8983", + "2dd7a7cd75ee2a79670038ad0216103c", + "eef8768179bc875114d9750ded5a2c4b", + "db10415503ed40c867da6acaa0a1575a", + "7fcc655f7aa9de56a7813dc9df67b16f", + "50a0c5958ce0159fc501f5aaf5b0cb10", + "d0e342a797ce0b5455daf76ba82b147a", + "cbb8d0e6d1349e37570b08af19ce3741", + "13fddbc086427e1ffd41187dea0f8f95", + "9b35852321be1f27542ba84f267bac13", + "a72922383c520a89144746c06072ff1b", + "e5408833ea2b769a9e4dbc508800a494", + "f109542a9282f15832bd75f1e07c253c", + "e2727e75c6a76ffcaff6c49570b38a57", + "0378fec73afd1fa7962a4f6f5d0000d6", + "a7afb051a519bef4e0917d1d10bee31e", + "26ae1132fda9219af2a13b1045f36c8b", + "8ac92a066a1c7e1b0744257c538c8858", + "a9d8a69b7cfd2eac9269aee834654474", + "1d273a916fd32e6bc546f4b5535d81f8", + "6a54ca876274d87100ad5d0779a65306", + "757914cc35260d8649cee896153b49e5", + "ebb808368a7ab6ef5411ce0c4008bde7", + "a26b1666c8d58fdcec2c2b7c60254587", + "88b4a95c9ea983b648147160b8fb6d7b", + "5527f4fd117976f1b37dd4b4022d6c2b", + "cc8be9df5beee1cc676a904b81523702", + "0a130acf53a52cdc684f0ff67aa43f39", + "f90a8ec11e69f2da0c429f758aca190d", + "21985d98d2332bf3428f89c7cfaaaf9f", + "daebb2b5080fe2679d3d3365e9a427c4", + "5f6dcd725b77e5dc36862ce50fe528e3", + "0d48b75b6160f483428f2a65076c4d4e", + "495a68dc464f544f3bfd018a30f66f20", + "fa3ab76442483866a8d7af1159ff7842", + "5987b030a988c84562b78b3e75bfa35c", + "ea5c7469a0b389fc70f0b6524308953b", + "95b3889876c08451334f151c0bd01729", + "1c3b1345a9795dfdc5ebbf80bd53f183", + "eb3a20cd9106d790cca1098b5deab738", + "c4436295246bebf2e5f487fc2797423c", + "648bb2821f5827f5c90b4d042e145fe3", + "7bbfac28bfb3b8967ad88f3dd2da59db", + "301dca7b586b984346b1b14c75d370cf", + "16e19d2d122f8411b13a599676b86480", + "c47bfe93d99284e5b0652e708b83ef6b", + "2000cece1deed4b899c487c225b7e253", + "add360e6e424e22482a67479847707c6", + "bd9f21fcccd6bedacd6ea4dcec2bae11", + "a6598aea81ae1d48ffd9eb2ccdf0815d", + "7907fbebd9809f1c2fe67f275f6d3dc0", + "6f06b7cb4b3fd41cf94d1f555b9c0909", + "42a6665f5410deac283750bbcc4b7682", + "960276d303c76a31f627394292a4a7d8", + "d78ef8f479f4d15c8c0384d76c1a2039", + "9a3b6233ce2a7b762424ddd3b9557dfa" + ], + "new dialog id": [ + "TweetSumm--test--1", + "TweetSumm--test--2", + "TweetSumm--test--3", + "TweetSumm--test--4", + "TweetSumm--test--5", + "TweetSumm--test--6", + "TweetSumm--test--7", + "TweetSumm--test--8", + "TweetSumm--test--9", + "TweetSumm--test--10", + "TweetSumm--test--11", + "TweetSumm--test--12", + "TweetSumm--test--13", + "TweetSumm--test--14", + "TweetSumm--test--15", + "TweetSumm--test--16", + "TweetSumm--test--17", + "TweetSumm--test--18", + "TweetSumm--test--19", + "TweetSumm--test--20", + "TweetSumm--test--21", + "TweetSumm--test--22", + "TweetSumm--test--23", + "TweetSumm--test--24", + "TweetSumm--test--25", + "TweetSumm--test--26", + "TweetSumm--test--27", + "TweetSumm--test--28", + "TweetSumm--test--29", + "TweetSumm--test--30", + "TweetSumm--test--31", + "TweetSumm--test--32", + "TweetSumm--test--33", + "TweetSumm--test--34", + "TweetSumm--test--35", + "TweetSumm--test--36", + "TweetSumm--test--37", + "TweetSumm--test--38", + "TweetSumm--test--39", + "TweetSumm--test--40", + "TweetSumm--test--41", + "TweetSumm--test--42", + "TweetSumm--test--43", + "TweetSumm--test--44", + "TweetSumm--test--45", + "TweetSumm--test--46", + "TweetSumm--test--47", + "TweetSumm--test--48", + "TweetSumm--test--49", + "TweetSumm--test--50", + "TweetSumm--test--51", + "TweetSumm--test--52", + "TweetSumm--test--53", + "TweetSumm--test--54", + "TweetSumm--test--55", + "TweetSumm--test--56", + "TweetSumm--test--57", + "TweetSumm--test--58", + "TweetSumm--test--59", + "TweetSumm--test--60", + "TweetSumm--test--61", + "TweetSumm--test--62", + "TweetSumm--test--63", + "TweetSumm--test--64", + "TweetSumm--test--65", + "TweetSumm--test--66", + "TweetSumm--test--67", + "TweetSumm--test--68", + "TweetSumm--test--69", + "TweetSumm--test--70", + "TweetSumm--test--71", + "TweetSumm--test--72", + "TweetSumm--test--73", + "TweetSumm--test--74", + "TweetSumm--test--75", + "TweetSumm--test--76", + "TweetSumm--test--77", + "TweetSumm--test--78", + "TweetSumm--test--79", + "TweetSumm--test--80", + "TweetSumm--test--81", + "TweetSumm--test--82", + "TweetSumm--test--83", + "TweetSumm--test--84", + "TweetSumm--test--85", + "TweetSumm--test--86", + "TweetSumm--test--87", + "TweetSumm--test--88", + "TweetSumm--test--89", + "TweetSumm--test--90", + "TweetSumm--test--91", + "TweetSumm--test--92", + "TweetSumm--test--93", + "TweetSumm--test--94", + "TweetSumm--test--95", + "TweetSumm--test--96", + "TweetSumm--test--97", + "TweetSumm--test--98", + "TweetSumm--test--99", + "TweetSumm--test--100", + "TweetSumm--test--101", + "TweetSumm--test--102", + "TweetSumm--test--103", + "TweetSumm--test--104", + "TweetSumm--test--105", + "TweetSumm--test--106", + "TweetSumm--test--107", + "TweetSumm--test--108", + "TweetSumm--test--109", + "TweetSumm--test--110" + ], + "dialog index": [ + 1, + 2, + 3, + 4, + 5, + 6, + 7, + 8, + 9, + 10, + 11, + 12, + 13, + 14, + 15, + 16, + 17, + 18, + 19, + 20, + 21, + 22, + 23, + 24, + 25, + 26, + 27, + 28, + 29, + 30, + 31, + 32, + 33, + 34, + 35, + 36, + 37, + 38, + 39, + 40, + 41, + 42, + 43, + 44, + 45, + 46, + 47, + 48, + 49, + 50, + 51, + 52, + 53, + 54, + 55, + 56, + 57, + 58, + 59, + 60, + 61, + 62, + 63, + 64, + 65, + 66, + 67, + 68, + 69, + 70, + 71, + 72, + 73, + 74, + 75, + 76, + 77, + 78, + 79, + 80, + 81, + 82, + 83, + 84, + 85, + 86, + 87, + 88, + 89, + 90, + 91, + 92, + 93, + 94, + 95, + 96, + 97, + 98, + 99, + 100, + 101, + 102, + 103, + 104, + 105, + 106, + 107, + 108, + 109, + 110 + ], + "original dialog info": [ + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@hulu_support My watchlist is not updating with new episodes (past couple days).\"]}, {\"is_agent\": true, \"sentences\": [\"\\ud83d\\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon!\"]}, {\"is_agent\": true, \"sentences\": [\"For now, we recommend checking the show page for these shows as the new eps will be there\"]}, {\"is_agent\": true, \"sentences\": [\"If you happen to need anything else, we'll be here to support!\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support My watchlist is not updating with new episodes (past couple days).\"]}, {\"is_agent\": true, \"sentences\": [\"In the meantime, try navigating to the season / episode manually.\"]}, {\"is_agent\": true, \"sentences\": [\"\\ud83d\\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon!\"]}, {\"is_agent\": false, \"sentences\": [\"Some shows updated overnight, but others did not...\"]}, {\"is_agent\": true, \"sentences\": [\"For now, we recommend checking the show page for these shows as the new eps will be there\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support My watchlist is not updating with new episodes (past couple days).\"]}, {\"is_agent\": true, \"sentences\": [\"In the meantime, try navigating to the season / episode manually.\"]}, {\"is_agent\": true, \"sentences\": [\"\\ud83d\\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon!\"]}, {\"is_agent\": true, \"sentences\": [\"For now, we recommend checking the show page for these shows as the new eps will be there\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support As of this morning, the problem seems to be resolved.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining that the watchlist is not updated with new episodes from past two days.\", \"Agent informed that the team is working hard to investigate to show new episodes on page.\"], [\"Customer is complaining that my watch list is not updating with the new episodes.\", \"Agent updated to recommend checking the show page for these shows as the new eps will be there.\"], [\"Customer is complaining that he is not getting the updated watch list with new episodes for some shows.\", \"Agent assures that their team is working on it to resolve the issue and requests to navigate manually in the meantime.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AirbnbHelp hi , my Acc was linked to an old number.\"]}, {\"is_agent\": false, \"sentences\": [\"Now I\\u2019m asked to verify my Acc , where a code / call wil be sent to my old number.\"]}, {\"is_agent\": true, \"sentences\": [\"We will have a specialist contact you about changing your phone number.\"]}, {\"is_agent\": true, \"sentences\": [\"We have updated your Case Manager https://t.co/WCQEFGIlXC\"]}], [{\"is_agent\": false, \"sentences\": [\"@AirbnbHelp hi , my Acc was linked to an old number.\"]}, {\"is_agent\": true, \"sentences\": [\"@637109 Can you please delete this post as it does have personal info in it.\"]}, {\"is_agent\": true, \"sentences\": [\"We have updated your Case Manager https://t.co/WCQEFGIlXC\"]}], [{\"is_agent\": false, \"sentences\": [\"Any way that I can link my Acc to my current number?\"]}, {\"is_agent\": true, \"sentences\": [\"We will have a specialist contact you about changing your phone number.\"]}, {\"is_agent\": true, \"sentences\": [\"We have updated your Case Manager https://t.co/WCQEFGIlXC\"]}]], \"abstractive_summaries\": [[\"Customer is asking about the ACC to link to the current number.\", \"Agent says that they have updated their case manager.\"], [\"Customer is enquiring that whether they can change the current number to link the account as they have old number which was linked.\", \"Agent states that they have updated to case manager, they will look into it and also to DM for further assistance.\"], [\"Customer wants to link their account to their new number since its asking verification where a code/call will be sent to their old number.\", \"Agent replies that they have updated the Case Manager to resolve this issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115858 the new update ios11 sucks.\"]}, {\"is_agent\": false, \"sentences\": [\"I can\\u2019t even use some apps on my phone.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I am using 11.0.3 and there are no updates for words pro that I can find\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we'll work from there: https://t.co/GDrqU22YpT\"]}], [{\"is_agent\": false, \"sentences\": [\"@115858 the new update ios11 sucks.\"]}, {\"is_agent\": true, \"sentences\": [\"@368952 Do you see app updates in App Store > Updates?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I am using 11.0.3 and there are no updates for words pro that I can find\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we'll work from there: https://t.co/GDrqU22YpT\"]}], [{\"is_agent\": false, \"sentences\": [\"I can\\u2019t even use some apps on my phone.\"]}, {\"is_agent\": true, \"sentences\": [\"@368952 Do you see app updates in App Store > Updates?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I am using 11.0.3 and there are no updates for words pro that I can find\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we'll work from there: https://t.co/GDrqU22YpT\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the new updates IOS11 and can't even use some apps on phone.\", \"Agent asks to send a DM and work from there URL.\"], [\"Customer is complaining that they are unable to use some apps because of the new update ios11.\", \"Agent updates to DM through the given URL and they will work for it.\"], [\"Customer is not able to use some apps on their phone due to the new update ios 11.\", \"Agent updates to send them DM through the given URL and they will work from there.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@UPSHelp I\\u2019m not DM\\u2019ing you because you\\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\\u2019re at the post office\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery.\"]}, {\"is_agent\": false, \"sentences\": [\"I didn\\u2019t trust your shit app and went to go collect my item today and they didn\\u2019t have it 20 mins later they did when on the app it said it was coming tomorrow\"]}, {\"is_agent\": true, \"sentences\": [\"If you do want help we will need the tracking number to see what specifically is going on.\"]}], [{\"is_agent\": false, \"sentences\": [\"@UPSHelp I\\u2019m not DM\\u2019ing you because you\\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\\u2019re at the post office\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery.\"]}, {\"is_agent\": false, \"sentences\": [\"And why did my app say you attempted to deliver my package when you clearly didn\\u2019t.\"]}, {\"is_agent\": false, \"sentences\": [\"@UPSHelp So surepost is where your shit company just gets your drivers to drop off everyone\\u2019s parcels at the post office?\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 Surepost is a contracted service where we deliver the package from the shipper to USPS for them to do the final delivery.\"]}], [{\"is_agent\": false, \"sentences\": [\"@UPSHelp I\\u2019m not DM\\u2019ing you because you\\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\\u2019re at the post office\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery.\"]}, {\"is_agent\": true, \"sentences\": [\"One is Surepost and the other is Mail Innovations.\"]}, {\"is_agent\": true, \"sentences\": [\"We will need the tracking number for that package to look into it further.\"]}, {\"is_agent\": false, \"sentences\": [\"@UPSHelp So surepost is where your shit company just gets your drivers to drop off everyone\\u2019s parcels at the post office?\"]}], [{\"is_agent\": false, \"sentences\": [\"@UPSHelp I\\u2019m not DM\\u2019ing you because you\\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\\u2019re at the post office\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery.\"]}, {\"is_agent\": true, \"sentences\": [\"One is Surepost and the other is Mail Innovations.\"]}, {\"is_agent\": false, \"sentences\": [\"And why did my app say you attempted to deliver my package when you clearly didn\\u2019t.\"]}, {\"is_agent\": true, \"sentences\": [\"@696741 Surepost is a contracted service where we deliver the package from the shipper to USPS for them to do the final delivery.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about parcel service of delivery drivers.\", \"Agent is asking to provide more details.\"], [\"Customer is frustrated that the delivery drivers are lazy and delivery is made on time.\", \"Agent updated that package will be deliver on time and asked customer to DM for further tracking.\"], [\"Customer is complaining about the delivery experience with which was rescheduled couple of times before being delivered.\", \"Agent shared an URL and requests to provide the tracking number.\"], [\"Customer is complaining about delayed delivery of an item and false mail about failed delivery.\", \"Agent explains that their service has two levels which are surepost and mail innovations, also explains about both the services.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Stuck at Staines waiting for a Reading train, why no information or advice being passed on to passengers on the platform?\"]}, {\"is_agent\": true, \"sentences\": [\"@507897 Hi, due to electric supply problems trains are not running to Reading.\"]}, {\"is_agent\": false, \"sentences\": [\"Why wasn't this announced?\"]}, {\"is_agent\": true, \"sentences\": [\"@507897 Hi Adrian, we have just been informed by @115793 engineers that the line is open again and trains can now run between Wokingham and Reading.\"]}], [{\"is_agent\": false, \"sentences\": [\"Stuck at Staines waiting for a Reading train, why no information or advice being passed on to passengers on the platform?\"]}, {\"is_agent\": true, \"sentences\": [\"@507897 Hi, due to electric supply problems trains are not running to Reading.\"]}, {\"is_agent\": false, \"sentences\": [\"@SW_Help I know the reason, but I don't think it unreasonable to have announcements or staff giving updates.\"]}, {\"is_agent\": true, \"sentences\": [\"@507897 Hi, no trains are currently able to run to Reading.\"]}, {\"is_agent\": true, \"sentences\": [\"@507897 Hi Adrian, we have just been informed by @115793 engineers that the line is open again and trains can now run between Wokingham and Reading.\"]}]], \"abstractive_summaries\": [[\"The customer says that he is stuck at Staines waiting for a Reading train, and asks why no information has been passed on to the passengers at the platform.\", \"The agent says that due to electricity supply problems trains are not running to Reading and adds that they have just been informed by their engineers that the line is open again and trains can now run between Workingham and Reading.\"], [\"Customer has been Stuck at Staines waiting for a Reading train, and complaints that there is no information or advice being passed on to passengers on the platform.\", \"Agent updates that they have been informed by engineers that the line is open again and the trains can now run between Wokingham and Reading.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@sainsburys Do you stock this at Leicester Fosse Park?\"]}, {\"is_agent\": true, \"sentences\": [\"If you struggle to locate it, one of our colleagues will be able to help!\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys Hi -After a good 15 minutes walking up and down aisle 7, then 8 & 9, then asking cust services - turns out this store doesn't stock this \\ud83d\\ude11\\ud83e\\udd14\\ud83d\\ude24\"]}, {\"is_agent\": true, \"sentences\": [\"@265508 Can you please DM me your Nectar card number using the link provided so we can look into this for you?\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys Do you stock this at Leicester Fosse Park?\"]}, {\"is_agent\": true, \"sentences\": [\"This product will be available in aisle 7.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys Hi -After a good 15 minutes walking up and down aisle 7, then 8 & 9, then asking cust services - turns out this store doesn't stock this \\ud83d\\ude11\\ud83e\\udd14\\ud83d\\ude24\"]}, {\"is_agent\": true, \"sentences\": [\"@265508 Can you please DM me your Nectar card number using the link provided so we can look into this for you?\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys Do you stock this at Leicester Fosse Park?\"]}, {\"is_agent\": true, \"sentences\": [\"If you struggle to locate it, one of our colleagues will be able to help!\"]}, {\"is_agent\": true, \"sentences\": [\"@265508 Can you please DM me your Nectar card number using the link provided so we can look into this for you?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining that he is unable to locate a particular product even after searching 3 aisle for 15 minutes.\", \"Agent states that his colleague will assist to locate it and also requests for the nectar card number.\"], [\"The customer asks whether the product is stocked at Leicester Fosse Park and adds that after walking for 15 minutes up and down aisle 7, 8 and 9 he didn't find the required stock there.\", \"The agent informs that the product is available in aisle 7 and asks to DM the customer's Nectar card number using the link provided to assist further.\"], [\"Customer is asking does Leicester Fosse Park has the stock, If yes, then in which aisle..\", \"Agent requests to DM their Nectar card number using the link provided so that they can look into this issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@NikeSupport doing the 5K plan on the run app & I\\u2019ve consistently done better/longer than the suggestions.\"]}, {\"is_agent\": false, \"sentences\": [\"This morning it asked to update plan using my new (improved) times & it cut next week\\u2019s runs by more than half & slowed my times even more.\"]}, {\"is_agent\": false, \"sentences\": [\"The mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on my new data.\"]}, {\"is_agent\": true, \"sentences\": [\"@791446 We'll be able to assist you better over the phone.\"]}], [{\"is_agent\": false, \"sentences\": [\"@NikeSupport doing the 5K plan on the run app & I\\u2019ve consistently done better/longer than the suggestions.\"]}, {\"is_agent\": false, \"sentences\": [\"This morning it asked to update plan using my new (improved) times & it cut next week\\u2019s runs by more than half & slowed my times even more.\"]}, {\"is_agent\": true, \"sentences\": [\"Did you complete all workouts in your previous week in your Coach plan?\"]}, {\"is_agent\": true, \"sentences\": [\"@791446 We'll be able to assist you better over the phone.\"]}, {\"is_agent\": true, \"sentences\": [\"Please give us a call at 1-800-379-6453 (8a-5p PT, M-F) when you get the chance.\"]}], [{\"is_agent\": false, \"sentences\": [\"@NikeSupport doing the 5K plan on the run app & I\\u2019ve consistently done better/longer than the suggestions.\"]}, {\"is_agent\": false, \"sentences\": [\"This morning it asked to update plan using my new (improved) times & it cut next week\\u2019s runs by more than half & slowed my times even more.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us what device, operating system and version of the app you're using?\"]}, {\"is_agent\": false, \"sentences\": [\"@NikeSupport iPhone 7+ \\nVersion 11.1.2 \\nNRC App Version: 5.10.0 \\n\\nThanks!\"]}, {\"is_agent\": true, \"sentences\": [\"Please give us a call at 1-800-379-6453 (8a-5p PT, M-F) when you get the chance.\"]}], [{\"is_agent\": false, \"sentences\": [\"@NikeSupport doing the 5K plan on the run app & I\\u2019ve consistently done better/longer than the suggestions.\"]}, {\"is_agent\": false, \"sentences\": [\"This morning it asked to update plan using my new (improved) times & it cut next week\\u2019s runs by more than half & slowed my times even more.\"]}, {\"is_agent\": true, \"sentences\": [\"Did you complete all workouts in your previous week in your Coach plan?\"]}, {\"is_agent\": false, \"sentences\": [\"For example, today started week 5, I originally had a recovery run of 4.25 miles that was changed to 1.5 miles w/ a 2 min slower time.\"]}, {\"is_agent\": false, \"sentences\": [\"The mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on my new data.\"]}]], \"abstractive_summaries\": [[\"Customer says the mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on new data.\", \"Agent says will be able to assist better over the phone.\"], [\"Customer complaining that he updated the plan and it cut next weeks run by more than half and slowed his times even more.\", \"Agent asking is he complete all the workouts of previous week and he will be assisting him better over phone please give a call.\"], [\"Customer is complaining about the update plan which has cut off by more than half and has slowed the time even more.\", \"Agent stated that they will be able to assist them better over the phone and requested to call on the given number if they get a chance.\"], [\"Customer is complaining that doing the 5K plan on the run app & amp but it consistently done better or longer than the suggestions.\", \"Agent suggest to share him the screenshots of what exactly its showing.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@LondonMidland ok explain why you LEFT for the day leaving your customers stranded?\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 our standard hours currently are 7am - 7pm Monday to Friday.\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 If you would like a full response as it's very difficult on here due to character limit please email us __email__\"]}], [{\"is_agent\": false, \"sentences\": [\"@LondonMidland ok explain why you LEFT for the day leaving your customers stranded?\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 our standard hours currently are 7am - 7pm Monday to Friday.\"]}, {\"is_agent\": false, \"sentences\": [\"@LondonMidland So you don\\u2019t do overtime if it means your customers need help?\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 at the current time, we are contracted to those hours any updates from then would be made at stations\"]}], [{\"is_agent\": false, \"sentences\": [\"Ask me to pass on an apology to my friend for this farce https://t.co/DKEUdzjORN\"]}, {\"is_agent\": false, \"sentences\": [\"@LondonMidland ok explain why you LEFT for the day leaving your customers stranded?\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 our standard hours currently are 7am - 7pm Monday to Friday.\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 at the current time, we are contracted to those hours any updates from then would be made at stations\"]}, {\"is_agent\": true, \"sentences\": [\"@267282 If you would like a full response as it's very difficult on here due to character limit please email us __email__\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that why did you left the customers for the day.\", \"The agent confronted saying that their standard ours currently atr 7am to 7pm monday to friday and asks him to email them.\"], [\"Customer is complaining for not responding to the tweets at the time of need.\", \"Agent states that he cannot respond unless it is standard working hours.\"], [\"Customer is complaining about the missing of the tweet to his friend and poor service.\", \"Agent updates to mail the issue since there is a character limit and it will be very difficult to solve the issue on twitter.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at.\"]}, {\"is_agent\": true, \"sentences\": [\"In some areas of our markets our network is not yet able to provide those speeds.\"]}, {\"is_agent\": true, \"sentences\": [\"@127318 Hi William, In order to discuss this further we ask that you please contact our billing specialist at: 800-892-4357\\u200b\\u200b.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at.\"]}, {\"is_agent\": true, \"sentences\": [\"In some areas of our markets our network is not yet able to provide those speeds.\"]}, {\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum My area offered me 100mb for more money so now that this is the standard and they do offer 100mb shouldn\\u2019t I receive it right away\"]}, {\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum I have the 60mb plan but I watch many commercials saying they offer 100mb for the same price.\"]}, {\"is_agent\": true, \"sentences\": [\"@127318 Hi William, In order to discuss this further we ask that you please contact our billing specialist at: 800-892-4357\\u200b\\u200b.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at.\"]}, {\"is_agent\": true, \"sentences\": [\"@127318 Hi William, In order to discuss this further we ask that you please contact our billing specialist at: 800-892-4357\\u200b\\u200b.\"]}]], \"abstractive_summaries\": [[\"Customer having an issue with data speed in his area.\", \"Agent updated the customer in some area of their market network is not yet provided those speed and also informed the customer to contact billing specialist for further assist.\"], [\"Customer is complaining that other commercials are offering 100mb instead of 60mb for more money.\", \"Agent updates that the advertisements are package/product prices for new customers and requests to contact their billing specialist for further assistance.\"], [\"The customer is complaining that his internet speed was too slow and he is not getting 100mbps as they said.\", \"The agent asked the customer to contact the billing specialist at 800-892-4357.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"You guys only provide 3mbps to my house.\"]}, {\"is_agent\": false, \"sentences\": [\"@CenturyLinkHelp I can\\u2019t do anything with the service your company provides... but sadly it\\u2019s the only option for me...\"]}, {\"is_agent\": true, \"sentences\": [\"@616965 To double check the services, I would just need the address.\"]}, {\"is_agent\": true, \"sentences\": [\"You can send that in a DM, though, so it's not public.\"]}]], \"abstractive_summaries\": [[\"Customer says he is not satisfied with the company service.\", \"Agent asks to send the address so that he can double check which service is provided to the scott.\"], [\"Customer is complaining about the slowness in the available service at his location.\", \"Agent is requesting for the address in order to investigate further via Direct message.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@British_Airways Problems with your desktop website?\"]}, {\"is_agent\": false, \"sentences\": [\"How am I supposed to order my in-flight meal?\"]}, {\"is_agent\": true, \"sentences\": [\"@179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak.\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways Problems with your desktop website?\"]}, {\"is_agent\": false, \"sentences\": [\"How am I supposed to order my in-flight meal?\"]}, {\"is_agent\": true, \"sentences\": [\"You'll need to DM us your full name, booking reference, email address and what number we can reach you on.\"]}], [{\"is_agent\": false, \"sentences\": [\"How am I supposed to order my in-flight meal?\"]}, {\"is_agent\": true, \"sentences\": [\"@179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak.\"]}, {\"is_agent\": true, \"sentences\": [\"You'll need to DM us your full name, booking reference, email address and what number we can reach you on.\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways Problems with your desktop website?\"]}, {\"is_agent\": false, \"sentences\": [\"How am I supposed to order my in-flight meal?\"]}, {\"is_agent\": true, \"sentences\": [\"@179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak.\"]}, {\"is_agent\": true, \"sentences\": [\"@179120 If you need to order a meal we can certainly help you with that.\"]}, {\"is_agent\": true, \"sentences\": [\"You'll need to DM us your full name, booking reference, email address and what number we can reach you on.\"]}]], \"abstractive_summaries\": [[\"Customer complaning about british airways problems with their website he supposed to order his meal.\", \"Agent is replying that he aware of the issue and his it team are working to fix a problem.\"], [\"Customers has problem with desktop website to order meal in flight.\", \"Agent informs customer to DM full name,booking reference, email address and mobile number to reach on.\"], [\"The customer is asking how a order a meal in flight.\", \"The agent updated that they are facing some issue and a team working on it, and you can order the meal by dm them by his full name, booking refrence, email address and phone number.\"], [\"Customer is complaining that he is unable to order in-flight meal due to some issues with the website.\", \"Agent states that their IT team is working to fix the issue and meanwhile requests for the account details in order to book the meal.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@TMobileHelp @115913 Cause heres a news flash: I DONT WORK FOR YOU.\"]}, {\"is_agent\": false, \"sentences\": [\"So dont send me a link to correct YOUR clerical error.\"]}, {\"is_agent\": false, \"sentences\": [\"Pick upma phone snd call me & fix\"]}, {\"is_agent\": true, \"sentences\": [\"@488310 @115913 I just tried calling, but got a voicemail.\"]}]], \"abstractive_summaries\": [[\"Customer is saying go not link to correct clerical error and pick up ma phone send call me &,fix.\", \"Agent says that just tried calling but got a voicemail.\"], [\"The customer is complaining that the issue was not resolved yet so he is asking them to call him and to fix it.\", \"The agent said that they have already dm and will absolutely call him.\"], [\"Here customer is unhappy with the service provided by the iphone X company.\", \"Here wants customer to message him through which he can assist for better solution.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC?\"]}, {\"is_agent\": false, \"sentences\": [\"I just moved to it and don't see the Red Eye Removal tool.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.\"]}, {\"is_agent\": false, \"sentences\": [\"@AdobeCare Does not apply to the NEW LightRoom CC.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Bob, I will loop in our Lightroom expert to help you with this.\"]}, {\"is_agent\": true, \"sentences\": [\"The setting may have moved to a different location.\"]}, {\"is_agent\": false, \"sentences\": [\"Never thought a commercial photo app from Adobe would omit a basic feature like that.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Hi Bob, you can report this here to alert our product teams and engineers: https://t.co/xtjk6ytQfI Thanks!\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 We have released Lightroom Classic CC which has all the features the old Lightroom CC 2015.12 had, you can check this article to see the differences betweem LR Classic & the new Lightroom CC: https://t.co/Cv0Aclaio3 .\"]}], [{\"is_agent\": false, \"sentences\": [\"@AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC?\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.\"]}, {\"is_agent\": false, \"sentences\": [\"Where is the list of what\\u2019s missing from the \\u201cnew\\u201d Lightroom CC?\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 We have released Lightroom Classic CC which has all the features the old Lightroom CC 2015.12 had, you can check this article to see the differences betweem LR Classic & the new Lightroom CC: https://t.co/Cv0Aclaio3 .\"]}], [{\"is_agent\": false, \"sentences\": [\"@AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC?\"]}, {\"is_agent\": false, \"sentences\": [\"I just moved to it and don't see the Red Eye Removal tool.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.\"]}, {\"is_agent\": false, \"sentences\": [\"@AdobeCare Does not apply to the NEW LightRoom CC.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Bob, I will loop in our Lightroom expert to help you with this.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC?\"]}, {\"is_agent\": false, \"sentences\": [\"I just moved to it and don't see the Red Eye Removal tool.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.\"]}, {\"is_agent\": true, \"sentences\": [\"@601573 We have released Lightroom Classic CC which has all the features the old Lightroom CC 2015.12 had, you can check this article to see the differences betweem LR Classic & the new Lightroom CC: https://t.co/Cv0Aclaio3 .\"]}]], \"abstractive_summaries\": [[\"Customer is asking help that how to remove red eye in ligth room cc even he cant find it in tool and even customer want some new advance features.\", \"Agent is giving details on it and then sends a link where he can get help and also asked customer to report a complaint where his engineer team will get alert and help him over it.\"], [\"Customer wants to know how to remove red eye in Lightroom CC and about list of missing items.\", \"Agent states that they have released new version and requests to check an article by sharing an URL.\"], [\"Customer asking about how to do red eye removal in light room cc.\", \"Agent is telling that use the link this will show how to use red eye removal in light room cc and also we released light room classic cc u can check which includes all the features of old light room cc 2115.12.\"], [\"The customer asks to tell him how to do Red Eye Removal in Lightroom CC and says that he just moved to it and don't see the Red Eye Removal tool.\", \"The agent shares the link to show him how to use the Red eye Removal in Lightroom CC and suggests to check the article provided for more information.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@British_Airways still dragging those heels on these refunds.\"]}, {\"is_agent\": true, \"sentences\": [\"If this is to do with a package booking, you'll need to speak with our Holidays team.\"]}, {\"is_agent\": true, \"sentences\": [\"@138844 You can find our contact details here: https://t.co/rZMRkY5Hnf 2/2 ^Liz\"]}, {\"is_agent\": false, \"sentences\": [\"@British_Airways I\\u2019ve sent them several requests to get a jiggly on, they are very slow with contact.\"]}, {\"is_agent\": true, \"sentences\": [\"@138844 Hi, I'm afraid we can't do anything to speed up your Refund via this channel, but I hope you don't have to wait much longer.\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways still dragging those heels on these refunds.\"]}, {\"is_agent\": true, \"sentences\": [\"If this is to do with a package booking, you'll need to speak with our Holidays team.\"]}, {\"is_agent\": true, \"sentences\": [\"@138844 Hi, I'm afraid we can't do anything to speed up your Refund via this channel, but I hope you don't have to wait much longer.\"]}, {\"is_agent\": true, \"sentences\": [\"Just focus on planning your trip.\"]}, {\"is_agent\": true, \"sentences\": [\"Your refund will be with you soon, I\\u2019m sure.\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways still dragging those heels on these refunds.\"]}, {\"is_agent\": true, \"sentences\": [\"If this is to do with a package booking, you'll need to speak with our Holidays team.\"]}, {\"is_agent\": true, \"sentences\": [\"@138844 You can find our contact details here: https://t.co/rZMRkY5Hnf 2/2 ^Liz\"]}, {\"is_agent\": true, \"sentences\": [\"Your refund will be with you soon, I\\u2019m sure.\"]}]], \"abstractive_summaries\": [[\"Customer complaints on delay of refund.\", \"Agent confirmed the customer of reimbursement of refund as soon a s possible.\"], [\"Customer is complaining about the delayed refund with a holiday package booking.\", \"Agent states that they cannot speed up the refund process but will do it ASAP.\"], [\"Customer is complaining about the delay in refund.\", \"Agent asks the customer when they are heading and updates to refund it very soon.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@hulu_support it seems like since th last update volume on the Apple TV has gone down.\"]}, {\"is_agent\": true, \"sentences\": [\"Are you noticing lower volume on all content or a certain show/movie?\"]}, {\"is_agent\": true, \"sentences\": [\"If you let us know which shows, and which generation Apple TV you have, we'll take a closer look.\"]}, {\"is_agent\": false, \"sentences\": [\"Kevin can wait was one of them and it seems most CBS shows at time can be quieter.\"]}, {\"is_agent\": true, \"sentences\": [\"@128399 Is the audio lower all throughout playback or does it decrease at a certain point?\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support it seems like since th last update volume on the Apple TV has gone down.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support Well it seems like some CBS shows are quieter then other shows/channels.\"]}, {\"is_agent\": true, \"sentences\": [\"If you let us know which shows, and which generation Apple TV you have, we'll take a closer look.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support 4th gen Apple TV 2 of them.\"]}, {\"is_agent\": true, \"sentences\": [\"@128399 Is the audio lower all throughout playback or does it decrease at a certain point?\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support it seems like since th last update volume on the Apple TV has gone down.\"]}, {\"is_agent\": false, \"sentences\": [\"So we have to turn it up more.\"]}, {\"is_agent\": false, \"sentences\": [\"This is on all our TVs\"]}, {\"is_agent\": true, \"sentences\": [\"Are you noticing lower volume on all content or a certain show/movie?\"]}, {\"is_agent\": false, \"sentences\": [\"It was mostly CBS and other random ones.\"]}, {\"is_agent\": false, \"sentences\": [\"But seems to be better and back to normal now.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support Well it seems like some CBS shows are quieter then other shows/channels.\"]}, {\"is_agent\": true, \"sentences\": [\"If you let us know which shows, and which generation Apple TV you have, we'll take a closer look.\"]}, {\"is_agent\": false, \"sentences\": [\"Kevin can wait was one of them and it seems most CBS shows at time can be quieter.\"]}, {\"is_agent\": true, \"sentences\": [\"@128399 Is the audio lower all throughout playback or does it decrease at a certain point?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the low volume on Apple TV after updating it.\", \"Agent wants to know whether the problem is throughout the playback or at certain points.\"], [\"The customer says that the volume on his Apple TV has gone down after the last update.\", \"The agent asks which generation Apple Tv does the customer owns and whether audio is lower all throughout playback or decrease at certain point.\"], [\"Customer is complaining that after the last update the Apple tv volume has been decreased.\", \"Agent asks whether the volume decreased in certain point or throughout the playback and provided the link which may help.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible?\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 Services that are showing with a price on the above link are still running.\"]}, {\"is_agent\": false, \"sentences\": [\"@nationalrailenq I\\u2019m taking my son to Disney land - it\\u2019s our 1st holiday together - I need to know if we are still going\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 Disruption is expected all over the South and West of the UK.\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 With the current information the following services on journey planner are still running - https://t.co/4bv7HscHpx\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 We cannot predict how much damage the storm is going to cause so we cannot guarantee your service will run.\"]}], [{\"is_agent\": false, \"sentences\": [\"@nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible?\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx\"]}, {\"is_agent\": false, \"sentences\": [\"I checked online and they were all cancelled, then called and he said they weren\\u2019t\"]}, {\"is_agent\": true, \"sentences\": [\"@327002 Services that are showing with a price on the above link are still running.\"]}, {\"is_agent\": false, \"sentences\": [\"@nationalrailenq I\\u2019m taking my son to Disney land - it\\u2019s our 1st holiday together - I need to know if we are still going\"]}]], \"abstractive_summaries\": [[\"Customer is enquiring how to get from BTN to exeterand and then gatwick tomorrow.\", \"Agent says that it cannot predict how much damage the storm is going to cause so they cannot guarantee your service will run.\"], [\"Customer is enquirer that he need to get from BTN to Exeter and then Gatwick so it will be possible.\", \"Agent updated that they cannot predict how much damage the storm is going to cause so the cannot guarantee their service will run.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading\"]}, {\"is_agent\": true, \"sentences\": [\"@191126 correct via Chippenham, arriving Reading at 19:05 -Tony\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp I assume it then goes on another line to reading?\"]}, {\"is_agent\": true, \"sentences\": [\"@191126 yes, what we call the B & H - Berks and Hants line passing through Melksham, Hungerford, Newbury Aldermaston and a few other places instead of the direct route via Didcot\"]}, {\"is_agent\": true, \"sentences\": [\"@191126 Thanks, hope you have a pleasant and safe journey - Tony\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp Thanks tony and thank u for ur help and information\"]}], [{\"is_agent\": false, \"sentences\": [\"@GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading\"]}, {\"is_agent\": true, \"sentences\": [\"@191126 correct via Chippenham, arriving Reading at 19:05 -Tony\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp I assume it then goes on another line to reading?\"]}, {\"is_agent\": true, \"sentences\": [\"@191126 yes, it does add time to the journey unfortunately but useful while engineering works take place over the weekend and avoids the use of rail replacement busses especially as the M4 is closed between Jn 12 - Jn 13 this weekend with 1/2\"]}]], \"abstractive_summaries\": [[\"Customer asking about how his train will get through i c it is going to chippenham first then to reading.\", \"Agent updating that correct via chippenham arriving reading at 19:05 today.\"], [\"Customer is enquiring about the route to Reading from Swindon.\", \"Agent states that there is a diversion in the route and it adds more time to the journey.\"], [\"The customer asking that how many trains is going to chippenham.\", \"The agent helped the customer by telling him about the trains.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@XboxSupport Why my xbox can't be my home xbox ?\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport This is useless\\nWhen I try to make my home xbox I have this message : Something went wrong when we tried to save your changes.\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 Okay, try re-adding your account with these steps https://t.co/ANtB3VzqWa.\"]}, {\"is_agent\": true, \"sentences\": [\"Then try making it your home console and let us know if that works.\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 to our chat team here: https://t.co/lUV7XYl61S so they can take a deeper look into the account with you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport Why my xbox can't be my home xbox ?\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 to our chat team here: https://t.co/lUV7XYl61S so they can take a deeper look into the account with you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport Why my xbox can't be my home xbox ?\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 Hey, have you referred to this guide for home Xbox's https://t.co/G90oAkHXyx ?\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport This is useless\\nWhen I try to make my home xbox I have this message : Something went wrong when we tried to save your changes.\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 to our chat team here: https://t.co/lUV7XYl61S so they can take a deeper look into the account with you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport Why my xbox can't be my home xbox ?\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 Okay, try re-adding your account with these steps https://t.co/ANtB3VzqWa.\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport Humm this doesn't work \\u00af\\\\_(\\u30c4)_/\\u00af \\nMaybe the problem is that my account already have a home xbox\"]}, {\"is_agent\": true, \"sentences\": [\"@390378 to our chat team here: https://t.co/lUV7XYl61S so they can take a deeper look into the account with you.\"]}]], \"abstractive_summaries\": [[\"Customer is unable to configure his Xbox to home x box.\", \"Agent suggest customer to re adding an account with help of url link.\"], [\"Customer enquirers about xbox.\", \"Agent informs customer to contact chat team through URL so they can take a deeper look into the account.\"], [\"The customer is asking why his xbox can't be his home xbox and says when he tries to make his home xbox there appears \\\"Something went wrong\\\".\", \"The agent asks to reach out their chat team via provided link so that they can take a deeper look into the account.\"], [\"Customer is complaining that he is unable to make changes to his Xbox account from my Xbox to home Xbox.\", \"Agent requests to try re-adding the account with the steps provided and to reach out their chat team.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco Is this ever gonna be fixed on iOS?\"]}, {\"is_agent\": false, \"sentences\": [\"It\\u2019s been like it for possibly a month or more...!\"]}, {\"is_agent\": true, \"sentences\": [\"@645307 Then go to the App store and make sure you have the latest version of IOS and Safari installed.\"]}, {\"is_agent\": true, \"sentences\": [\"If there is anything else I can help you with, please let me know.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco Is this ever gonna be fixed on iOS?\"]}, {\"is_agent\": true, \"sentences\": [\"Please can you uninstall and install the app.\"]}, {\"is_agent\": true, \"sentences\": [\"This should refresh and update all changes recently made.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Been trying that for weeks and it doesn\\u2019t work.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Still not working, same error as before following the guidelines\\u2026\"]}, {\"is_agent\": true, \"sentences\": [\"They can be contacted via- 0800 323 4040.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco Is this ever gonna be fixed on iOS?\"]}, {\"is_agent\": true, \"sentences\": [\"Please can you uninstall and install the app.\"]}, {\"is_agent\": true, \"sentences\": [\"@645307 Hi Mike, I spoke to my technical team, they advised to do the following - To uninstall the app, then delete your browsing history.\"]}, {\"is_agent\": true, \"sentences\": [\"@645307 Then go to the App store and make sure you have the latest version of IOS and Safari installed.\"]}, {\"is_agent\": true, \"sentences\": [\"@645307 Hi Mike, thank you for getting back to us, as we have tried a lot of fixes now, please could you contact my colleagues on the Tech Team who will be able to look into this issue further?\"]}, {\"is_agent\": true, \"sentences\": [\"@645307 When you ring if you select option 2 this will direct through to the correct department.\"]}]], \"abstractive_summaries\": [[\"Customer is unable to use an app.\", \"Agent informed customer to contact tech team on 0800 323 4040.\"], [\"Customer is complaining about the technical issue for which he should login through the website not from the the iPad and iPhone.\", \"Agent says if anythings else to help, let them know.\"], [\"Customer is asking about fixing on IOS.\", \"Agent is replying to uninstall and install the latest version of app and update all the changes which is been recently made. and also agent is giving his colleague number to resolve issue.\"], [\"Customer is complaining about the iOS which is not working both in ipad and iphone.\", \"Agent suggested to contact tech team for further assistance and also asks to select option 2 when it rings which will direct through to the correct department.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try clearing your browser's cache and cookies?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares Just did both and still stuck on that same southern comfort ad :(\"]}, {\"is_agent\": true, \"sentences\": [\"@210049 In this case, can you send us your account's email address or username via DM?\"]}], [{\"is_agent\": false, \"sentences\": [\"@SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try clearing your browser's cache and cookies?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares Just tried with an incognito and logs into the same issue, it's still stuck on southern comfort ad forever \\ud83d\\ude02, thanks for keeping up w/ this\"]}, {\"is_agent\": true, \"sentences\": [\"@210049 In this case, can you send us your account's email address or username via DM?\"]}], [{\"is_agent\": false, \"sentences\": [\"@SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi\"]}, {\"is_agent\": true, \"sentences\": [\"@210049 Hey, that doesn't look right.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try clearing your browser's cache and cookies?\"]}, {\"is_agent\": true, \"sentences\": [\"Do you have the latest version of Chrome?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares Just tried with an incognito and logs into the same issue, it's still stuck on southern comfort ad forever \\ud83d\\ude02, thanks for keeping up w/ this\"]}], [{\"is_agent\": false, \"sentences\": [\"@SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try clearing your browser's cache and cookies?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares I don't have firefox but i did try it on Edge and it's the same issue, so it doesn't seem to be chrome specific\"]}, {\"is_agent\": true, \"sentences\": [\"@210049 In this case, can you send us your account's email address or username via DM?\"]}]], \"abstractive_summaries\": [[\"The customer says his webplayer has been stuck on the southern comfort ad.\", \"The agent asks to send the customer's account's email address or username via DM.\"], [\"Customer having an issue with web player been stuck on this ad even after refreshing,restart,re-log in and also try with different computer but the same issue.\", \"Agent updated the customer to clear all browser's cache and cookies and informed to try using private or incognito window ,Finally informed the customer to send account's email address or username via DM.\"], [\"Customer complaining about webplayer stuck in ads even after refersh.\", \"Agent suggests that can you try in clearing cookies cache and asking is he using latest version of chrome and can try access by using this url.\"], [\"Customer having an issue with web player been stuck on some ad.\", \"Agent updated to clear the cache and informed to check in incognito window and finally informed him to send account's email address or username via DM.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115858 @AppleSupport music and podcast \\u201cskip\\u201d around like a CD, then distorts and clears up in few seconds, only happens after iOS 11\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we can troubleshoot more from there.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115858 @AppleSupport music and podcast \\u201cskip\\u201d around like a CD, then distorts and clears up in few seconds, only happens after iOS 11\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I noticed shortly after the first patch to iOS 11 not sure which one, but here in the past week or two it has gotten worse and more frequent\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport It\\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport It\\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we can troubleshoot more from there.\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that he was facing issues with ios11.1.\", \"The agent asked them send a dm for troubleshoot it.\"], [\"Customer is complaining that Apple Music and Apple Podcast applications skips like a CD while playing.\", \"Agent updated that they will troubleshoot the issue and asked to DM to assist more.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs?\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 We aren't aware of any technical issues with our website at the moment, Amy!\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 You may need to book her separately if you're booking with points!\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 If the website doesn't work, feel free to DM us if we can lend a hand!\"]}], [{\"is_agent\": false, \"sentences\": [\"@SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs?\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 We aren't aware of any technical issues with our website at the moment, Amy!\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 Hmm - You may need to book through the website or by calling our Reservations Team.\"]}, {\"is_agent\": false, \"sentences\": [\"I will attempt to login to the website again.\"]}], [{\"is_agent\": false, \"sentences\": [\"@SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs?\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 We aren't aware of any technical issues with our website at the moment, Amy!\"]}, {\"is_agent\": false, \"sentences\": [\"I can login on my app but it isn't letting me add my wife's name to a flight I want to buy her w/ my points.\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 You may need to book her separately if you're booking with points!\"]}, {\"is_agent\": true, \"sentences\": [\"@308792 If the website doesn't work, feel free to DM us if we can lend a hand!\"]}]], \"abstractive_summaries\": [[\"Customer enquirers about site being under maintenance or he has logging issue to book tickets online.\", \"Agent informs customer to DM if website doesn't work.\"], [\"Customer is complaining that he is unable to log into his account to book tickets using reward points.\", \"Agent confirms that there is no technical issues and requests to book through website or by calling the reservation team.\"], [\"The customer is asking whether the site really undergoing maintenance or he is having issues in his own logging in to buy tickets for his wife.\", \"The agent says that they are not aware of any technical issues with their website and asks to DM if the website doesn't work.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@VirginTrains No, just a corporate awards ceremony.\"]}, {\"is_agent\": false, \"sentences\": [\"You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day!\"]}, {\"is_agent\": true, \"sentences\": [\"Get me a seat ready!\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains You bring the strobes, I'll bring whatever you want \\ud83d\\ude09\"]}, {\"is_agent\": true, \"sentences\": [\"@473048 Where's the destination any way?\"]}], [{\"is_agent\": false, \"sentences\": [\"@VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting?\"]}, {\"is_agent\": true, \"sentences\": [\"@473048 Glow sticks as well?\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains Only balloon animals.\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains No, just a corporate awards ceremony.\"]}, {\"is_agent\": false, \"sentences\": [\"You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day!\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains Coach C. I'll buy you a gin and tonic!\"]}], [{\"is_agent\": false, \"sentences\": [\"@VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting?\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains No, just a corporate awards ceremony.\"]}, {\"is_agent\": true, \"sentences\": [\"However, flashlights on your phone, you know the rest!\"]}]], \"abstractive_summaries\": [[\"Customer is requesting for to put strobe lighting in coach c for corporate awards ceremony.\", \"Agent states he would bring them personally as there is a shortage of time for arrangements.\"], [\"Customer asking about will they give coach c on the 18:20 Euston departure strobe lighting.\", \"Agent telling that glow stick as well ah Mann is it a hen party.\"], [\"Customer is asking that can they give coach C on the 18:20 Euston departure strobe lighting.\", \"Agent updated that where's the destination any way.\"], [\"Customer is requesting to provide strobe lighting in Coach C on the 18:20 Euston departure.\", \"Agent agrees and questions where the destination is.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@HPSupport Problems with Envy 7640 printer, set as default.\"]}, {\"is_agent\": true, \"sentences\": [\"Is there any error message that shows up on your printer or on your computer?\"]}, {\"is_agent\": false, \"sentences\": [\"@HPSupport Can't get it to print at all from one computer.\"]}, {\"is_agent\": true, \"sentences\": [\"@581446 Hi Josey, thanks for tweeting, I see from your tweet that you get User intervention required message while printing from your printer, 1/2\"]}, {\"is_agent\": true, \"sentences\": [\"@581446 Hey, Kindly click to send us a private message and we will work to resolve: https://t.co/39tixhtuXP.\"]}], [{\"is_agent\": false, \"sentences\": [\"@HPSupport Problems with Envy 7640 printer, set as default.\"]}, {\"is_agent\": false, \"sentences\": [\"HP doctor fixes problems, and then it doesn't work again.\"]}, {\"is_agent\": true, \"sentences\": [\"Is there any error message that shows up on your printer or on your computer?\"]}, {\"is_agent\": true, \"sentences\": [\"@581446 Send us a direct message by clicking on the link below.\"]}, {\"is_agent\": true, \"sentences\": [\"@581446 Hey, Kindly click to send us a private message and we will work to resolve: https://t.co/39tixhtuXP.\"]}], [{\"is_agent\": false, \"sentences\": [\"@HPSupport Problems with Envy 7640 printer, set as default.\"]}, {\"is_agent\": true, \"sentences\": [\"@581446 Hey, Kindly click to send us a private message and we will work to resolve: https://t.co/39tixhtuXP.\"]}]], \"abstractive_summaries\": [[\"Customer complaining about the ENVY 7640 printer and also can't get it to print at all from one computer.\", \"Agent says to click to send a private message and will work to resolve.\"], [\"The customer says that he facing an issue with Envy 7640 printer, set as default and adds that HP doctor fixed problem, but again it isn't working.\", \"The agent asks whether the customer is getting any error message that shows up on the printer or on computer and asks to DM via provided link.\"], [\"The customer is complaining that his envy printer is not functioning even after fixing the issue.\", \"The agent asked to send a private message and then they will work to resolve.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@sprintcare @115714 #Sprint Absolutely HORRIBLE customer service and from a so-called \\\"supervisor\\\" at that.\"]}, {\"is_agent\": false, \"sentences\": [\"@sprintcare REALLY - Haven't seen GOOD customer service since the day I signed up back in 2000 - I don't think longtime customers is a \\\"priority\\\"\"]}, {\"is_agent\": false, \"sentences\": [\"@sprintcare Just got hung up on after a 1:24 call -- 75% was on hold including the last 30 minutes.\"]}, {\"is_agent\": true, \"sentences\": [\"I'd be more than able to provide feedback on the agent that placed you on hold for so long.\"]}, {\"is_agent\": false, \"sentences\": [\"I need to switch carriers BEFORE cancelling service to keep my phone number right?\"]}], [{\"is_agent\": false, \"sentences\": [\"@sprintcare Just got hung up on after a 1:24 call -- 75% was on hold including the last 30 minutes.\"]}, {\"is_agent\": true, \"sentences\": [\"@446636 Please DM us to talk about this.\"]}, {\"is_agent\": true, \"sentences\": [\"I'd be more than able to provide feedback on the agent that placed you on hold for so long.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about customer service.\", \"Agent updated that to DM so they can talk about this .\"], [\"The customer is complaining that his issue is not resolved and he did not get proper assistance for his issues and says that more than 75% of the call was on hold including the last 30 minutes.\", \"The agent asks to DM so that they can discuss further and also to provide feedback on the agent that placed him on hold for so long.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115830 account HACKED and all seller money stollen NO HELP > ANGRY\"]}, {\"is_agent\": false, \"sentences\": [\"The most annoying is i have raised this more than 5 times and customer service asked me to re-explain it every time.\"]}, {\"is_agent\": true, \"sentences\": [\"Have you checked your e-mail for a correspondence from them?\"]}, {\"is_agent\": true, \"sentences\": [\"We sent you an email over the weekend, if you would like an update please reply directly to this email you received.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115830 account HACKED and all seller money stollen NO HELP > ANGRY\"]}, {\"is_agent\": false, \"sentences\": [\"Said they will pass it on to Account Compromise department , who will call me.\"]}, {\"is_agent\": true, \"sentences\": [\"I would like someone from our Social Media team to look into this for you.\"]}, {\"is_agent\": true, \"sentences\": [\"We sent you an email over the weekend, if you would like an update please reply directly to this email you received.\"]}, {\"is_agent\": true, \"sentences\": [\"@340711 Hi there, have you checked your spam or junk folders?\"]}], [{\"is_agent\": false, \"sentences\": [\"@115830 account HACKED and all seller money stollen NO HELP > ANGRY\"]}, {\"is_agent\": true, \"sentences\": [\"I would like someone from our Social Media team to look into this for you.\"]}, {\"is_agent\": true, \"sentences\": [\"Please send us your info here: https://t.co/tpu3pfddAq.\"]}, {\"is_agent\": true, \"sentences\": [\"We sent you an email over the weekend, if you would like an update please reply directly to this email you received.\"]}, {\"is_agent\": true, \"sentences\": [\"Occasionally, e-mails from us will filter there on accident.\"]}]], \"abstractive_summaries\": [[\"Customer complaints that his account has been hacked and all the seller money stollen.\", \"Agent informed customer to reply on the same email which was sent over the weekend.\"], [\"Customer is complaining that his account has been hacked and all seller money stolen.\", \"Agent updated that we sent an email over the weekend and revert on the same mail for the update.\"], [\"The agent is complaining that his account is hacked and all seller money has been stolen.\", \"The agent says someone from their Social Media team will have to look into the issue and asks the customer to send his information and to reply directly to their emails.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@British_Airways unable to book seats online and very unhelpful customer service agents\"]}, {\"is_agent\": true, \"sentences\": [\"We'll pass your comments to the airport managers.\"]}, {\"is_agent\": true, \"sentences\": [\"If not, please DM his reference with the contact number and email address 2/3\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways unable to book seats online and very unhelpful customer service agents\"]}, {\"is_agent\": false, \"sentences\": [\"@British_Airways Elderly neighbour\"]}, {\"is_agent\": true, \"sentences\": [\"@397026 Hi Grant, due to UK data protection rules, we'd need permission from your neighbour before we could discuss his booking with you.\"]}]], \"abstractive_summaries\": [[\"Customer is unable to book seats online and dissatisfied with customer service.\", \"Agent request customer to DM his reference with the contact number and email address and assures that they will get back in touch.\"], [\"Customer is complaining for not being able to book tickets online for his neighbour.\", \"Agent states that they would need the permission from the neighbour to book seat due to the UK data protection rules.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@ArgosHelpers hi, I got this Panasonic SC-UA3 at Silverburn branch.\"]}, {\"is_agent\": false, \"sentences\": [\"The instructions say it should have a moulded 3 pin mains plug.\"]}, {\"is_agent\": true, \"sentences\": [\"@258178 Hi Alexsandra, I am sorry if you are missing a part.\"]}, {\"is_agent\": true, \"sentences\": [\"If you wish to complain please follow us and DM so we can forward you the details.\"]}]], \"abstractive_summaries\": [[\"The customer says that he got Panasonic SC-UA3 at Silverburn branch, the instructions say it should have a moulded 3 pin mains plug but that is not the right one.\", \"The agent apologises for missing a part and adds that since it's a store purchased product, it will have to go back to store and asks to DM to assist further.\"], [\"Customer is complaining about the missing part of the Panasonic SC - UA3 which was bought at silverburn branch.\", \"Agent updates that since they have purchased direct from store they need to return back to the store along with the receipt and if they want to make a complaint they need to follow them and DM the details.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support I tried uninstall/reinstall, so I have been through all the troubleshooting steps.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support A month of my subscription fee has now been wasted trying to watch video with this audio delay on your Fire TV app.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support If you want more information about my specific setup (FireTV model/version, monitor, things like that... ), and these will be used in-house by QE team to troubleshoot, I could send that.\"]}, {\"is_agent\": true, \"sentences\": [\"We do not support any external audio devices at this stage, which may be why you're having trouble with bluetooth.\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting.\"]}, {\"is_agent\": true, \"sentences\": [\"Let's confirm we've gone through: https://t.co/TR6ei0cnf1.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support Did the cache clearing, and will try uninstall reinstall this evening.\"]}, {\"is_agent\": true, \"sentences\": [\"Thanks again for being willing to troubleshoot with us.\"]}, {\"is_agent\": false, \"sentences\": [\"There is a hulu uservoice where others are reporting this as well on Fire TV.\"]}, {\"is_agent\": false, \"sentences\": [\"I suspect it needs a bug fix.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support A month of my subscription fee has now been wasted trying to watch video with this audio delay on your Fire TV app.\"]}, {\"is_agent\": true, \"sentences\": [\"Have you tried connecting your Fire TV to a different HDMI port for comparison?\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support If you want more information about my specific setup (FireTV model/version, monitor, things like that... ), and these will be used in-house by QE team to troubleshoot, I could send that.\"]}, {\"is_agent\": false, \"sentences\": [\"Now, audio of HDMI seems ok, but bluetooth audio is delayed.\"]}, {\"is_agent\": true, \"sentences\": [\"We do not support any external audio devices at this stage, which may be why you're having trouble with bluetooth.\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support Monitor is reliable 4K monitor and all video I watch is through FireTV apps.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support If you want more information about my specific setup (FireTV model/version, monitor, things like that... ), and these will be used in-house by QE team to troubleshoot, I could send that.\"]}, {\"is_agent\": true, \"sentences\": [\"We do not support any external audio devices at this stage, which may be why you're having trouble with bluetooth.\"]}], [{\"is_agent\": false, \"sentences\": [\"@hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support Did the cache clearing, and will try uninstall reinstall this evening.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support I tried uninstall/reinstall, so I have been through all the troubleshooting steps.\"]}, {\"is_agent\": false, \"sentences\": [\"@hulu_support A month of my subscription fee has now been wasted trying to watch video with this audio delay on your Fire TV app.\"]}, {\"is_agent\": true, \"sentences\": [\"Have you tried connecting your Fire TV to a different HDMI port for comparison?\"]}]], \"abstractive_summaries\": [[\"Customer is reporting to watch live programs without any buffering issue.\", \"Agent requests to contact them by phone or chat for closer look .\"], [\"Here customer is facing some issues with the hulu fire TV amazon subscriptions and also unhappy with the service where he is getting delayed audio while tries to play video .\", \"Here agent assists the customer to reinstall or uninstall the app and also ask to support in troubleshooting and change the settings to HDMI for better solution.\"], [\"Customer is complaining about the current version of hulu app for amazon fire TV has sound that is a half a second pr more delayed from the vedio even after cache clearing and other troubleshooting .\", \"Agent asks they do not support any external audio devices at this stage which may be having trouble with bluetooth.\"], [\"Customer is complaining that the current version of Hulu app for amazon fire tv , more delayed from video even after cache clearing and other troubleshooting.\", \"Agent updated that we do not support any external audio devices at this stage which may be and having trouble with Bluetooth.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help\"]}, {\"is_agent\": true, \"sentences\": [\"@291315 Have you tried to recover your account using this link: https://t.co/s6hhcvLpa8?\"]}, {\"is_agent\": true, \"sentences\": [\"Were you able to access your account after filling out the form?\"]}, {\"is_agent\": true, \"sentences\": [\"Were you able to access your Microsoft account?\"]}, {\"is_agent\": true, \"sentences\": [\"Please send us a direct message if you need assistance.\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help\"]}, {\"is_agent\": true, \"sentences\": [\"@291315 Have you tried to recover your account using this link: https://t.co/s6hhcvLpa8?\"]}, {\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps After 3 attempts no.\"]}, {\"is_agent\": true, \"sentences\": [\"When was the last time you were able to access your account?\"]}, {\"is_agent\": true, \"sentences\": [\"Please send us a direct message if you need assistance.\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help\"]}, {\"is_agent\": true, \"sentences\": [\"Please reply to us via direct message.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the email which has been locked and is unable to get the forms.\", \"Agent ask several questions and updates to reply them via DM for further assistance.\"], [\"Customer is unable to get the forms since they have locked their mail.\", \"Agent updates with several solutions but customer seems not to reply, so agent requests to send them direct message if they need further assistance.\"], [\"The customer is seeking the help because he is locked out of his email and he can not seemed to get the forms right.\", \"The agent asked to reply them via direct message.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem.\"]}, {\"is_agent\": false, \"sentences\": [\"It was that day where people self-evacuated at Waterloo so your train to Basingstoke was delayed by ages\"]}, {\"is_agent\": true, \"sentences\": [\"@372554 @121513 the initial Southern journey was delayed, you would need to claim compensation for the entire journey from them ^JM 2/2\"]}, {\"is_agent\": true, \"sentences\": [\"@372554 Yes, because the delay from Southern would have caused you to miss your connection onto our service ^JM\"]}], [{\"is_agent\": false, \"sentences\": [\"It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem.\"]}, {\"is_agent\": false, \"sentences\": [\"It was that day where people self-evacuated at Waterloo so your train to Basingstoke was delayed by ages\"]}, {\"is_agent\": false, \"sentences\": [\"@SW_Help @121513 Think it was the 2nd October and the 09:12 from Clapham to Basingstoke?\"]}, {\"is_agent\": true, \"sentences\": [\"They have advised that as your journey originated with Southern, and that 1/2\"]}, {\"is_agent\": true, \"sentences\": [\"@372554 @121513 the initial Southern journey was delayed, you would need to claim compensation for the entire journey from them ^JM 2/2\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about issues with claiming train delay compensation.\", \"Agent states to claim the compensation for the entire journey.\"], [\"Customer is that trying to claim train delay compensation his journey from Eastbourne to Basingstoke .\", \"Agent updated that due to miss their connection onto their service.\"], [\"The customer says that the day where people self-evacuated at Waterloo, the train to Basingstoke was delayed.\", \"The agent asks to DM the details of the journey, date and time of the train the customer was waiting for and says that the initial southern journey was delayed and he would need to claim the compensation for the entire journey.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"It says \\\"de-icing\\\" but the pilot let us know once maintenance got there, they found no ice.\"]}, {\"is_agent\": true, \"sentences\": [\"@802404 The flight history does indicate the delay was for deicing.\"]}, {\"is_agent\": true, \"sentences\": [\"Do you have additional information from the pilot what the maintenance was for?\"]}, {\"is_agent\": true, \"sentences\": [\"We'll try to have you on your way asap.\"]}], [{\"is_agent\": false, \"sentences\": [\"And I would agree, it IS an \\\"act of god\\\" that there was ice in 45 degree weather in FL.\"]}, {\"is_agent\": true, \"sentences\": [\"What flight are you referring to?\"]}, {\"is_agent\": false, \"sentences\": [\"It says \\\"de-icing\\\" but the pilot let us know once maintenance got there, they found no ice.\"]}, {\"is_agent\": false, \"sentences\": [\"My \\\"compensation\\\" I was told was moving my seat from row 43 to 29.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta Not a great response for what took me 3 flights to try to get where I should've been...especially when it means missed meetings and loss of business.\"]}], [{\"is_agent\": false, \"sentences\": [\"And I would agree, it IS an \\\"act of god\\\" that there was ice in 45 degree weather in FL.\"]}, {\"is_agent\": true, \"sentences\": [\"@802404 The flight history does indicate the delay was for deicing.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the delay of flights.\", \"Agent updated that the flight history does indicate the delay was for deicing.\"], [\"Customer complains about delay in flight.\", \"Agent informs that they will try to have customer on his way asap.\"], [\"The customer is complaining regarding the delay maintenance.\", \"The agent confronted and apologizes for the affected.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays).\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys B&H mainly Blue and Sky Blue, even the staff are fed up with it, not to mention your customers.\"]}, {\"is_agent\": true, \"sentences\": [\"Our system shows that 7 cases of Benson & Hedges Blue King Size x20 and 3 cases of Benson & Hedges Sky Blue King Size x 20 will be delivered tomorrow.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys I have just been into the North Brentford Quarter store and guess what.\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays).\"]}, {\"is_agent\": true, \"sentences\": [\"@151136 Sorry, could you DM us the brands you're looking for with the link below?\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys King size, they always have super king but never get the king size, also they seem to get deliveries of cigarettes that they are over stocked with and seldom sell.\"]}, {\"is_agent\": true, \"sentences\": [\"@151136 Really sorry about that, I've fed this back to the relevant department for further investigation.\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays).\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys B&H mainly Blue and Sky Blue, even the staff are fed up with it, not to mention your customers.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys King size, they always have super king but never get the king size, also they seem to get deliveries of cigarettes that they are over stocked with and seldom sell.\"]}, {\"is_agent\": true, \"sentences\": [\"Our system shows that 7 cases of Benson & Hedges Blue King Size x20 and 3 cases of Benson & Hedges Sky Blue King Size x 20 will be delivered tomorrow.\"]}, {\"is_agent\": false, \"sentences\": [\"I doubt that it will because the same situation has arisen many times before.\"]}]], \"abstractive_summaries\": [[\"Customer complaint about not getting popular brand cigarettes.\", \"Agent informs customer that he has fed back to the relevant department for further investigation.\"], [\"Customer is complaining about sainsburys store in the north brentford quarter often don't get deliveries of popular brand of cigarettes.\", \"Agent updated to sent the DM with the brand that the customer is looking for.\"], [\"Customer is complaining that the store near north brentford quarter don't get deliveries of popular brands of cigarattes.\", \"Agent updated that they had send this details back to the relevant department for further investigation.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco is there any chance to still buy it and get the game later on.\"]}, {\"is_agent\": true, \"sentences\": [\"@147611 Hi Vicky, I'm sorry that this game's gone out of stock.\"]}, {\"is_agent\": true, \"sentences\": [\"@147611 Our IT team has fixed the issue, however it will take overnight for the website to update.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco is there any chance to still buy it and get the game later on.\"]}, {\"is_agent\": true, \"sentences\": [\"@147611 Hi Vicky, I'm sorry that this game's gone out of stock.\"]}, {\"is_agent\": true, \"sentences\": [\"@147611 I'll look to see if we have an estimated back in stock date.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco It\\u2019s the Lego world as part of the nitendo switch bundle for \\u00a3299.\"]}, {\"is_agent\": true, \"sentences\": [\"@147611 Hi Vicky, Lego City is the bundle but we're having some problems with the online bundle at the moment.\"]}]], \"abstractive_summaries\": [[\"The customer is asking to buy a online game lego city which is currently unavailable for him.\", \"The agent confronted the customer saying that the lego city app is having some issues and it will fixed soon and he can order it for tomorrow itself.\"], [\"Customer is enquirer is there any chance to still buy it and get the game later on.\", \"Agent updated they will be able to take advantage of all bundles as normal tomorrow.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"How is the 846 fnb-wat train looking today?\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, this train is currently on time between Winchester and Basingstoke.\"]}, {\"is_agent\": false, \"sentences\": [\"What's with the stop start crawl into Surbiton?\"]}, {\"is_agent\": false, \"sentences\": [\"Keep purposefully running a bad service so you can cut loads out in the new timetable\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, there have been two separate incidents on our network this morning which have led to delays: https://t.co/Ssj2lzz3Xm sorry for the delay this morning.\"]}], [{\"is_agent\": false, \"sentences\": [\"How is the 846 fnb-wat train looking today?\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, this train is currently on time between Winchester and Basingstoke.\"]}, {\"is_agent\": false, \"sentences\": [\"What's with the stop start crawl into Surbiton?\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, there have been two separate incidents on our network this morning which have led to delays: https://t.co/Ssj2lzz3Xm sorry for the delay this morning.\"]}], [{\"is_agent\": false, \"sentences\": [\"How is the 846 fnb-wat train looking today?\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, this train is currently on time between Winchester and Basingstoke.\"]}, {\"is_agent\": false, \"sentences\": [\"@SW_Help Ah, 12 minutes behind, so far.\"]}, {\"is_agent\": true, \"sentences\": [\"@120742 Hi Nick, there have been two separate incidents on our network this morning which have led to delays: https://t.co/Ssj2lzz3Xm sorry for the delay this morning.\"]}]], \"abstractive_summaries\": [[\"Customer asking about how is the 846 fnb - wat train looking today.\", \"Agent is updated that the train is currently on time between Winchester and basingstoke.\"], [\"Customer is enquiring about 846 fnb-wat train looking today.\", \"Agent updated that this train is currently on time between Winchester and Basingstoke.\"], [\"Customer is complaining about the train which is running 12 minutes behind schedule.\", \"Agent states that there were 2 separate incidents on their network causing the delay.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@delta thanks for the middle seat when I had a perfectly good aisle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@445354 So you were assigned the complimentary Delta comfort + upgrade which reassign you from your aisle seat to the middle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@445354 Usually once a passenger's seat is reassigned and the airport have not take control of the flight I an able to change the seat.\"]}, {\"is_agent\": false, \"sentences\": [\"I was 10 on the list so 9 other people said no to the upgrade apparently.\"]}, {\"is_agent\": true, \"sentences\": [\"@445354 Your feedback is greatly appreciated.\"]}], [{\"is_agent\": false, \"sentences\": [\"@delta thanks for the middle seat when I had a perfectly good aisle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@445354 If the airport has control then I am unable to reassign the seat.\"]}, {\"is_agent\": true, \"sentences\": [\"I will forward this to the ATL airport customer service leadership team.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the seating issue where they have booked for middle seat but got aisle seat.\", \"Agent apologized and states that they will forward this issue to ATL airport customer service leadership team.\"], [\"Customer is complaining about the last minute changes to his seat which resulted in middle seat from aisle seat.\", \"Agent states that he is unable to reassign the seat once airport has taken control of the flight but assures to forward it to the ATL airport customer service leadership team.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta Flight status via your website seems not to be working?\"]}, {\"is_agent\": true, \"sentences\": [\"If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284.\"]}, {\"is_agent\": false, \"sentences\": [\"Am picking up Delta passengers and use the website to check flight status.\"]}, {\"is_agent\": true, \"sentences\": [\"What Delta Flight are you trying to track status for?\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta Thx, I utilized the airport website and located arrival info there.\"]}, {\"is_agent\": true, \"sentences\": [\"@790586 I just went to the website on my personal tablet, and the website is pulling up any Delta Flight that I type in.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta Flight status via your website seems not to be working?\"]}, {\"is_agent\": true, \"sentences\": [\"If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta OK but website is where I turn to simply check flight status.\"]}, {\"is_agent\": true, \"sentences\": [\"What Delta Flight are you trying to track status for?\"]}, {\"is_agent\": true, \"sentences\": [\"@790586 I just went to the website on my personal tablet, and the website is pulling up any Delta Flight that I type in.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta OK thx maybe it was temporarily not working.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta Flight status via your website seems not to be working?\"]}, {\"is_agent\": true, \"sentences\": [\"@790586 Joan, we are unaware of any current issues.\"]}, {\"is_agent\": true, \"sentences\": [\"If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284.\"]}, {\"is_agent\": false, \"sentences\": [\"Thanks\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta Flight status via your website seems not to be working?\"]}, {\"is_agent\": true, \"sentences\": [\"If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the website which is not showing flight status.\", \"Agent suggested that if this issue still exist then they can contact online customer support desk for assistance.\"], [\"Here customer complains about the website not working while he was looking for the flight via website.\", \"Agent gives the number for better solution for his issue and tells the customer as its working fine he can check and enjoy the service.\"], [\"Customer Enquiring why the delta flight status are not working via website.\", \"Agent suggest that if you continue to experience issues please contact online customer support desk.\"], [\"The customer complaining that flight status via your website is not working.\", \"The agent told the customer that if he still faces the same issue he can call to the customer care number 8887503284.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing.\"]}, {\"is_agent\": true, \"sentences\": [\"If so, please use a wired connection and try again.\"]}, {\"is_agent\": false, \"sentences\": [\"@ATVIAssist I\\u2019ll try hopping in a game right now and see!\"]}, {\"is_agent\": true, \"sentences\": [\"If you run into this issue again remember to get video and send that over to us.\"]}], [{\"is_agent\": false, \"sentences\": [\"@ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing.\"]}, {\"is_agent\": false, \"sentences\": [\"I double checked everything and it was all connected I believe.\"]}, {\"is_agent\": true, \"sentences\": [\"@712348 Hey there, are you still being kicked out of matches for inactivity?\"]}, {\"is_agent\": true, \"sentences\": [\"@712348 For sure, if the issue continues send over a video of what you're encountering.\"]}, {\"is_agent\": true, \"sentences\": [\"If you run into this issue again remember to get video and send that over to us.\"]}], [{\"is_agent\": false, \"sentences\": [\"@ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing.\"]}, {\"is_agent\": true, \"sentences\": [\"@712348 Hi there, Are you playing on a wireless connection?\"]}, {\"is_agent\": true, \"sentences\": [\"If so, please use a wired connection and try again.\"]}, {\"is_agent\": false, \"sentences\": [\"@ATVIAssist It was wired actually.\"]}, {\"is_agent\": false, \"sentences\": [\"I double checked everything and it was all connected I believe.\"]}, {\"is_agent\": true, \"sentences\": [\"@712348 For sure, if the issue continues send over a video of what you're encountering.\"]}, {\"is_agent\": false, \"sentences\": [\"Thanks again!\"]}], [{\"is_agent\": false, \"sentences\": [\"@ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing.\"]}, {\"is_agent\": true, \"sentences\": [\"@712348 For sure, if the issue continues send over a video of what you're encountering.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining that he is unable to play the game for more than 20 seconds.\", \"Agent suggests to use a wired connection and to get a video of the issue.\"], [\"Customer is facing an issue while playing games.\", \"Agent updated to report the issue via FB if issue gets continue.\"], [\"Customer complaining about blackjacks gun game inactivity after 20 seconds of playing.\", \"Agent is telling please use a wired connection.\"], [\"The customer is complaining that he was kicked out of matches for inactivity.\", \"The agent asked to send a video of the issue he is facing.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"What's the point in @sainsburys double-up when they can't be bothered to stock up on things?\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch.\"]}, {\"is_agent\": false, \"sentences\": [\"They usually have a very poor selection; we have been disappointed in the past, especially when they don't offer to order what you'd like in for you to use on the double up.\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 Unfortunately not, however stock is usually put out on the shelves a day after delivery.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys Hypothetically if you were to ring and ask them to hold a copy of both back when they receive this delivery, would they agree to do so to ensure they don't sell out of either game before you get there?\"]}], [{\"is_agent\": false, \"sentences\": [\"What's the point in @sainsburys double-up when they can't be bothered to stock up on things?\"]}, {\"is_agent\": false, \"sentences\": [\"If you don't have something in, at least order it in so that it can be collected from the shop with the double up points!\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 Apologies, was there an item in particular you were looking for?\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 What store do you usually shop in?\"]}, {\"is_agent\": true, \"sentences\": [\"I'll take a look on our system for you.\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 Unfortunately not, however stock is usually put out on the shelves a day after delivery.\"]}, {\"is_agent\": true, \"sentences\": [\"To find out for sure on the day you plan to travel, it would be best to give them a call in advance (01723 500693).\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys Thanks for the reply.\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 You're welcome Sean.\"]}], [{\"is_agent\": false, \"sentences\": [\"What's the point in @sainsburys double-up when they can't be bothered to stock up on things?\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch.\"]}, {\"is_agent\": true, \"sentences\": [\"I'd advise calling ahead to avoid an unnecessary journey, their number is 01723 500693...1/2 https://t.co/MdMtnTlX6H\"]}], [{\"is_agent\": false, \"sentences\": [\"What's the point in @sainsburys double-up when they can't be bothered to stock up on things?\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch.\"]}, {\"is_agent\": true, \"sentences\": [\"Our system is showing that they're due a delivery on the 18th November.\"]}, {\"is_agent\": true, \"sentences\": [\"To find out for sure on the day you plan to travel, it would be best to give them a call in advance (01723 500693).\"]}, {\"is_agent\": true, \"sentences\": [\"@706868 As it will still be in our Double Up promotional period, they wouldn't be able to hold any stock for customers.\"]}]], \"abstractive_summaries\": [[\"Customer having disappointment double up points and stocks at sainsburys.\", \"Agent has taken the post code details from the customer to ensure of on timing delivery.\"], [\"Customer is asking whats the point in to double up when they cant be bothered to stock up on things.\", \"Agent asking what store do you usually shop in and i will take a look on your system for u.\"], [\"The customer is looking for super mario odyessy and sonic forces at the sainsburg scarborough.\", \"The agent advised the customer to call and avoid the unnecessary journey by calling to 01723500693 or to dm their postcode to check the stock in the other stores in their area.\"], [\"Customer is complaining about the double - up when there are no stock up on things.\", \"Agent stated as it will still be in their double up promotional period, they will not be able to hold any stock for customers and apologies for the disappointment.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted?\"]}, {\"is_agent\": true, \"sentences\": [\"You'll need to speak to the Train Manager, this would be at their discretion.\"]}, {\"is_agent\": false, \"sentences\": [\"He was busy heading into the already full carriages\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp Right.\"]}, {\"is_agent\": true, \"sentences\": [\"As it effectively makes the carriage another standard class one, it doesn't happen every time there are no seats left.\"]}], [{\"is_agent\": false, \"sentences\": [\"@GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted?\"]}, {\"is_agent\": true, \"sentences\": [\"You'll need to speak to the Train Manager, this would be at their discretion.\"]}, {\"is_agent\": true, \"sentences\": [\"As it effectively makes the carriage another standard class one, it doesn't happen every time there are no seats left.\"]}, {\"is_agent\": false, \"sentences\": [\"Making sure the train managers know they can use their discretion would be a start too!\"]}], [{\"is_agent\": false, \"sentences\": [\"@GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted?\"]}, {\"is_agent\": true, \"sentences\": [\"@763973 If First Class is declassified there will be announcement on-board to advise.\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp I think we're going round in circles - I'm simply asking what is the actual point of having two empty carriages on a packed train.\"]}, {\"is_agent\": true, \"sentences\": [\"@763973 Apologies for the discomfort on your journey today Gavin, I'll record your feedback on declassification of First.\"]}], [{\"is_agent\": false, \"sentences\": [\"@GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted?\"]}, {\"is_agent\": true, \"sentences\": [\"@763973 If First Class is declassified there will be announcement on-board to advise.\"]}, {\"is_agent\": false, \"sentences\": [\"So at what point (one station away from Paddington) does it make sense to announce that?\"]}, {\"is_agent\": false, \"sentences\": [\"Those seats aren\\u2019t going to be taken where there\\u2019s no stops left but there were plenty of cramped passengers in cattle class!\"]}, {\"is_agent\": true, \"sentences\": [\"@763973 It is a decision taken by the Train Manager based on conditions on-board.\"]}, {\"is_agent\": true, \"sentences\": [\"As it effectively makes the carriage another standard class one, it doesn't happen every time there are no seats left.\"]}, {\"is_agent\": true, \"sentences\": [\"@763973 Apologies for the discomfort on your journey today Gavin, I'll record your feedback on declassification of First.\"]}]], \"abstractive_summaries\": [[\"Customer asking about the whole train is full bar two nearly empty first class carriages are you think more flexible approach might be warranted.\", \"Agent suggests that u need to speak to the train manager.\"], [\"Customer is having an issue in the train.\", \"Agent updated the customer to get in touch with train manager for the issue.\"], [\"Customer is complaining about the 2 empty first class carriages on an over crowded train.\", \"Agent states that an announcement will be made if the first class is declassified and the feedback has been recorded.\"], [\"Customer is complaining about the discomfort journey of the train where the train was full of passengers and only two empty first class carriages were left.\", \"Agent apologized and states that the feedback on declassification will be recorded.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog?\"]}, {\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section.\"]}, {\"is_agent\": true, \"sentences\": [\"Update notes can be found on where you downloaded the Office app.\"]}, {\"is_agent\": true, \"sentences\": [\"Let's go back to Microsoft Word app.\"]}, {\"is_agent\": true, \"sentences\": [\"On the right side, click on Version History.\"]}, {\"is_agent\": true, \"sentences\": [\"Scroll down to see the changes log.\"]}, {\"is_agent\": true, \"sentences\": [\"@290959 2/2 Here's the link where you can reach them: https://t.co/ojW9PblkJk.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog?\"]}, {\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section.\"]}, {\"is_agent\": false, \"sentences\": [\"The last time that actual changes were documented was 1.28 on the 12th of Dec 2016. https://t.co/tRTMVvwsCN\"]}, {\"is_agent\": true, \"sentences\": [\"@290959 2/2 Here's the link where you can reach them: https://t.co/ojW9PblkJk.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog?\"]}, {\"is_agent\": false, \"sentences\": [\"@115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section.\"]}, {\"is_agent\": true, \"sentences\": [\"Update notes can be found on where you downloaded the Office app.\"]}, {\"is_agent\": false, \"sentences\": [\"The last time that actual changes were documented was 1.28 on the 12th of Dec 2016. https://t.co/tRTMVvwsCN\"]}, {\"is_agent\": true, \"sentences\": [\"@290959 2/2 Here's the link where you can reach them: https://t.co/ojW9PblkJk.\"]}]], \"abstractive_summaries\": [[\"Here customer wants a help to know about notification message which is not showing while updating Microsoft app.\", \"Here agent gives advice and also sends a link where customer can find help to resolve the issue.\"], [\"Customer is asking about the microsoft updating word or MS app for IOS and where can see the changes.\", \"Agent says to go to the link where can reach them:URL.\"], [\"Customer is complaining that when they update the word for ios, why the changelog is not seen and they don't think a vague message and an advertisement for O365 is relevant for the update notes section.\", \"Agent replies that update notes can be found they have downloaded the office app and for the changes log agent provides a link where they can reach the Answer desk team to resolve this issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport since the update to IOS 11 my phone doesn\\u2019t perform as it should, I\\u2019ve reset and restored but it still runs slow or turns off\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport 6s plus, iOS 11.0.3\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport during app and not during app use, sometimes apps don't work or freeze, apps don't install properly or don't open after being downloaded\"]}, {\"is_agent\": true, \"sentences\": [\"Are you keeping regular backups in iTunes or iCloud of your iPhone?\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport since the update to IOS 11 my phone doesn\\u2019t perform as it should, I\\u2019ve reset and restored but it still runs slow or turns off\"]}, {\"is_agent\": true, \"sentences\": [\"Are you keeping regular backups in iTunes or iCloud of your iPhone?\"]}, {\"is_agent\": true, \"sentences\": [\"Also, have you removed and reinstalled the apps?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Back up quite frequently, this is only started since the update\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the slowness of the phone or which turns off since the update to ios 11 even after resting and restored.\", \"Agent asks several questions about the device and later updates to continue in DM for further assistance in the given URL.\"], [\"Customer is complaining that his phone has slowed down since the last update and he tried resetting the device.\", \"Agent is inquiring about the issue in depth to find out the possible cause and to assist better.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@British_Airways You want to charge me \\u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \\u00a34200 to change them #RIPOFF\"]}, {\"is_agent\": true, \"sentences\": [\"The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2\"]}, {\"is_agent\": true, \"sentences\": [\"@476709 based on current availability and ticket rules.\"]}, {\"is_agent\": true, \"sentences\": [\"@476709 may have a No Show go into your booking invalidating you tickets.\"]}, {\"is_agent\": true, \"sentences\": [\"@476709 We do need to be consistent so we're fair to all our customers.\"]}], [{\"is_agent\": false, \"sentences\": [\"Remember now why I never fly @British_Airways absolutely crap service!\"]}, {\"is_agent\": false, \"sentences\": [\"@British_Airways You want to charge me \\u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \\u00a34200 to change them #RIPOFF\"]}, {\"is_agent\": true, \"sentences\": [\"The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2\"]}, {\"is_agent\": false, \"sentences\": [\"@British_Airways Not good enough, as a first class customer I don't even want to use flight 2 and 3 just 1 and 4!!!\"]}, {\"is_agent\": true, \"sentences\": [\"Unfortunately, changing the booking would be against the fare rules.\"]}], [{\"is_agent\": false, \"sentences\": [\"@British_Airways You want to charge me \\u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \\u00a34200 to change them #RIPOFF\"]}, {\"is_agent\": true, \"sentences\": [\"The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2\"]}, {\"is_agent\": true, \"sentences\": [\"Unfortunately, changing the booking would be against the fare rules.\"]}, {\"is_agent\": true, \"sentences\": [\"@476709 We understand you're unhappy with our position, however, this is mentioned in our General Conditions of Carriage.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the worst service and wants to cancel the flight.\", \"Agent replied that they are fair to all the customers.\"], [\"Customer is disappointed for being charged on cancelling flights.\", \"Agents informs customer that Fare rules are applied to all passengers regardless of cabin.\"], [\"Customer is complaining about the service in British Airways.\", \"Agent updating to customer that they do need to be consistent so there fair to all customers.\"], [\"Customer is complaining that they have charged them the higher price for re booking and also wants to change the booking.\", \"Agent updates that changing the booking would be against the fare rules which are applied to all the passengers which is mentioned in their General Conditions of Carriage.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport \\u201cTrash\\u201d button on email notification does not work on latest iOS.\"]}, {\"is_agent\": true, \"sentences\": [\"Do you get an error message?\"]}, {\"is_agent\": false, \"sentences\": [\"Email still show up in inbox\"]}, {\"is_agent\": true, \"sentences\": [\"Like restarting the iPhone or closing the app in Multitasking?\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport \\u201cTrash\\u201d button on email notification does not work on latest iOS.\"]}, {\"is_agent\": true, \"sentences\": [\"What happens when you try to delete an email?\"]}, {\"is_agent\": true, \"sentences\": [\"Do you get an error message?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport After upgrading to latest iOS , workaround is I need to go to mailbox and trash it from there.\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we'll go from there.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport \\u201cTrash\\u201d button on email notification does not work on latest iOS.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I don\\u2019t get an error and it does not go to trash.\"]}, {\"is_agent\": true, \"sentences\": [\"Like restarting the iPhone or closing the app in Multitasking?\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM and we'll go from there.\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that trash button on notification doesn't work.\", \"The agent asked to dm for the customer.\"], [\"The customer says the Trash button on email notification does not work on latest iOS.\", \"The agent asks asks what happens when the customer tries deleting the email and to DM to resolve the issue.\"], [\"Customer is complaining that he is unable to move the email from notifications to trash on latest iOS.\", \"Agent suggests to try after restarting the phone and requests to reach out via Direct message.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"It\\u2019s really really bad.\"]}, {\"is_agent\": true, \"sentences\": [\"Please reach out to a flight attendant to address the odor in the aircraft.\"]}, {\"is_agent\": false, \"sentences\": [\"They have sprayed and there\\u2019s nothing else they can do.\"]}, {\"is_agent\": false, \"sentences\": [\"Every person getting on the flight is complaining.\"]}, {\"is_agent\": true, \"sentences\": [\"Please seek for one of our crew members on duty for further immediate assistance regarding this issue.\"]}, {\"is_agent\": true, \"sentences\": [\"You may seek further assistance by reaching out to one of our in-flight crew members on duty.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta flight1287 from Miami to LaGuardia smells awful.\"]}, {\"is_agent\": true, \"sentences\": [\"Please reach out to a flight attendant to address the odor in the aircraft.\"]}, {\"is_agent\": true, \"sentences\": [\"Please seek for one of our crew members on duty for further immediate assistance regarding this issue.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta They told us to rebook, then told us the original flight was still departing.\"]}, {\"is_agent\": false, \"sentences\": [\"Can you get us back in seats 3C and 3D?\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta flight1287 from Miami to LaGuardia smells awful.\"]}, {\"is_agent\": true, \"sentences\": [\"Please reach out to a flight attendant to address the odor in the aircraft.\"]}, {\"is_agent\": false, \"sentences\": [\"They have sprayed and there\\u2019s nothing else they can do.\"]}, {\"is_agent\": true, \"sentences\": [\"Please seek for one of our crew members on duty for further immediate assistance regarding this issue.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta They told us to rebook, then told us the original flight was still departing.\"]}, {\"is_agent\": true, \"sentences\": [\"@260725 Unfortunately, our First Class Cabin is full on our DL1287 flight for today, Allie.\"]}]], \"abstractive_summaries\": [[\"Customer complaining about bad smell in his flight.\", \"Agent informed to contact in-flight crew member on duty for further assistance.\"], [\"Customer is complaining about the odor inside the flight and requests to change the seat on rebooking.\", \"Agent requests to seek out the flight attendants for immediate assistance regarding the issue.\"], [\"Customer is complaining about the Disgusting odor in the flight and also enquires about the replacement of seats.\", \"Agent apologized for the discomfort which they have caused and asks them to reach out in-flight crew member for further assistance.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure.\"]}, {\"is_agent\": true, \"sentences\": [\"Just tap the three dots > Share > Copy Link.\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares I am listening from the United States and my account is set in the U.S. as well.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us what device, operating system, and...\"]}, {\"is_agent\": true, \"sentences\": [\"@124511 2: version of Spotify you're using?\"]}], [{\"is_agent\": false, \"sentences\": [\"@SpotifyCares You guys mixed up songs.\"]}, {\"is_agent\": true, \"sentences\": [\"Just tap the three dots > Share > Copy Link.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us the country that your account is set to?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares I am listening from the United States and my account is set in the U.S. as well.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us what device, operating system, and...\"]}], [{\"is_agent\": false, \"sentences\": [\"Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure.\"]}, {\"is_agent\": false, \"sentences\": [\"Both play the same song!\"]}, {\"is_agent\": true, \"sentences\": [\"Can you send us the Song Link?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us what device, operating system, and...\"]}, {\"is_agent\": true, \"sentences\": [\"@124511 2: version of Spotify you're using?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the mix up of songs of Breezeblocks and Fitzpleasure.\", \"Agent asks the device, operating system, and version of spotify they are currently using.\"], [\"Customer is complaining about the songs which is been mixed up.\", \"Agent asks to provide the details of device, operating system and version of spotify.\"], [\"The customer says that the songs are mixed up, Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure and both play the same song.\", \"The agent asks to send them a link of the song, then informs that the track plays the correct song and asks what is the device, OS and version of spotify the customer is using.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ?\"]}, {\"is_agent\": true, \"sentences\": [\"Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation.\"]}, {\"is_agent\": true, \"sentences\": [\"@270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done.\"]}, {\"is_agent\": true, \"sentences\": [\"Therefore if you'd prefer to keep him I'm afraid we couldn't investigate further.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ?\"]}, {\"is_agent\": true, \"sentences\": [\"@270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done.\"]}, {\"is_agent\": true, \"sentences\": [\"@270335 Hi Dan, I'm glad to inform you that you won't have to pay any extra for your new flatmate.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ?\"]}, {\"is_agent\": true, \"sentences\": [\"Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation.\"]}, {\"is_agent\": false, \"sentences\": [\"can i have him back ?\"]}, {\"is_agent\": true, \"sentences\": [\"@270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco thank you jennifer i just wondered if i had to pay more be cause i got a free frog ?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the live frog on bag shredded lettuce.\", \"Agent update the customer to DM the title,full name email address with bar code, store brought from and price paid.\"], [\"The customer is complaining that he found a live frog in his bag.\", \"The agent asked the customer to return back asked him ti dm his full name, address, email and barcode.\"], [\"Customer is complaining about an alive frog in the bag of shredded lettuce and wants to keep the frog without paying any extra charges.\", \"Agent requests to return it to the store he bought from and further requests for personal and store information to log the issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco Prepacked Sweet potato used to cost \\u00a31/kg, now costs \\u00a31.50/725g.\"]}, {\"is_agent\": false, \"sentences\": [\"That's doubled in price!\"]}, {\"is_agent\": true, \"sentences\": [\"Sadly I'm unable to locate anything matching the prices provided.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco This is Tesco Express by the way https://t.co/f5Hiu41DyJ the 1kg bag was not available\"]}, {\"is_agent\": true, \"sentences\": [\"I would then log your comments for review by the appropriate colleagues.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco Prepacked Sweet potato used to cost \\u00a31/kg, now costs \\u00a31.50/725g.\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 can you please tell me which sweet potatoe product you're referring to https://t.co/GdUtkhigo7?\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 Sadly there are times when we have to pass on increased costs to our customers..\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco Prepacked Sweet potato used to cost \\u00a31/kg, now costs \\u00a31.50/725g.\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 can you please tell me which sweet potatoe product you're referring to https://t.co/GdUtkhigo7?\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco This is Tesco Express by the way https://t.co/f5Hiu41DyJ the 1kg bag was not available\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 Sadly there are times when we have to pass on increased costs to our customers..\"]}, {\"is_agent\": true, \"sentences\": [\"I would then log your comments for review by the appropriate colleagues.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco Prepacked Sweet potato used to cost \\u00a31/kg, now costs \\u00a31.50/725g.\"]}, {\"is_agent\": false, \"sentences\": [\"That's doubled in price!\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 can you please tell me which sweet potatoe product you're referring to https://t.co/GdUtkhigo7?\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco This is Tesco Express by the way https://t.co/f5Hiu41DyJ the 1kg bag was not available\"]}, {\"is_agent\": true, \"sentences\": [\"@546202 Can you please DM me your full name, address and email?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the double rate in the sweet potato.\", \"Agent says to log comments for review by the appropriate colleagues.\"], [\"Customer complaint about price being hiked for prepacked sweet potato.\", \"Agent informs customer to DM his full name, address and email.\"], [\"Customer is complaining about increased price for the sweet potatoes.\", \"Agent states that sometimes they have to do it and would pass the comments for review.\"], [\"The customer says that the prepacked sweet potato has been costed higher price than before.\", \"The agent asks about which sweet potato product does the customer referring to and asks to DM his full name, address and email to assist further.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Hi @AskPlayStation How to resolve this error CE-30022-7\"]}, {\"is_agent\": false, \"sentences\": [\"@AskPlayStation I had inserted TLOU Remastered.\"]}, {\"is_agent\": false, \"sentences\": [\"Working now but it says cant download maps for m.p.\"]}, {\"is_agent\": true, \"sentences\": [\"@140941 Do you see another error code?\"]}, {\"is_agent\": true, \"sentences\": [\"@140941 Let us know the error code!\"]}], [{\"is_agent\": false, \"sentences\": [\"Hi @AskPlayStation How to resolve this error CE-30022-7\"]}, {\"is_agent\": true, \"sentences\": [\"@140941 Do you see another error code?\"]}]], \"abstractive_summaries\": [[\"The customer asking how to resolve the error and adding that they had inserted TLOU remastered when they got the error.\", \"The agent is asking for the error code.\"], [\"The customer was asking how to resolve this error ce-30022-7.\", \"The agent asked for the error code if so let them know.\"], [\"Customer is asking how to resolve the error code CE -30022 - 7.\", \"Agent updates to send the code if arises.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115900 signed up for $75 package June of '17.\"]}, {\"is_agent\": false, \"sentences\": [\"We've been charged $200+ /month since then.\"]}, {\"is_agent\": false, \"sentences\": [\"Now received cancellation letter..??!!!?\"]}, {\"is_agent\": false, \"sentences\": [\"@comcastcares 6157177213\\n1833 Winding Way Dr. White House, TN 37188\"]}, {\"is_agent\": true, \"sentences\": [\"Did you just receive a letter now?\"]}], [{\"is_agent\": false, \"sentences\": [\"@115900 signed up for $75 package June of '17.\"]}, {\"is_agent\": false, \"sentences\": [\"We've been charged $200+ /month since then.\"]}, {\"is_agent\": false, \"sentences\": [\"Now received cancellation letter..??!!!?\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM me the phone # associated with the account & the service address.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115900 signed up for $75 package June of '17.\"]}, {\"is_agent\": false, \"sentences\": [\"Now received cancellation letter..??!!!?\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM me the phone # associated with the account & the service address.\"]}, {\"is_agent\": false, \"sentences\": [\"@comcastcares 6157177213\\n1833 Winding Way Dr. White House, TN 37188\"]}, {\"is_agent\": true, \"sentences\": [\"@290899 Thanks, I am seeing that this account was disconnected on 09/29/17.\"]}, {\"is_agent\": true, \"sentences\": [\"Did you just receive a letter now?\"]}, {\"is_agent\": false, \"sentences\": [\"Are you able to review the billing charges?\"]}], [{\"is_agent\": false, \"sentences\": [\"@115900 signed up for $75 package June of '17.\"]}, {\"is_agent\": false, \"sentences\": [\"We've been charged $200+ /month since then.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM me the phone # associated with the account & the service address.\"]}, {\"is_agent\": true, \"sentences\": [\"@290899 Thanks, I am seeing that this account was disconnected on 09/29/17.\"]}, {\"is_agent\": false, \"sentences\": [\"Are you able to review the billing charges?\"]}]], \"abstractive_summaries\": [[\"Customer enquiring about the cancellation and also have been charged 200+$.\", \"Asking is saying that this account was disconnected and have receive a letter.\"], [\"Customer complaining about billing charges and receiving cancellation letter.\", \"Agent is asking to dm the phone associated with account and the service address.\"], [\"Customer complains that though they have signed up for $75 package, but have been charged $200+ /month but after charging so much now receiving the cancellation letter.\", \"Agent asks to DM Phone number and service address and said that the account has been disconnected.\"], [\"The customer says that he signed up for $75 package, they have been charged $200+/month since then and now received cancellation letter.\", \"The agent asks to DM the phone # associated with the account and the service address and informs that he is seeing the account was disconnected.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"The store is getting a more an more uncomfortable vibe, not alone on this either!\"]}, {\"is_agent\": true, \"sentences\": [\"@471404 Hi, can you please confirm what you mean by \\\"uncomfortable vibe\\\"?\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco please bring security back to the Hall Green store.\"]}, {\"is_agent\": false, \"sentences\": [\"The store is getting a more an more uncomfortable vibe, not alone on this either!\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Yes the express store!\"]}, {\"is_agent\": true, \"sentences\": [\"They have had a few problems recently and are looking into improving security.\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that he facing some uncomfortable vibe.\", \"The agent confronted the customer saying that they had a few problems recently and they are looking into improving security.\"], [\"Customer complains about uncomfortable in the security system.\", \"Agent resolving the issue from one of his colleagues.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps my BITS service resets it's Startup type from disabled to automatic.It leeches on to my bandwidth like crazy.\"]}, {\"is_agent\": false, \"sentences\": [\"I want it to stop from resetting Startup type from disabled to automatic.\"]}, {\"is_agent\": true, \"sentences\": [\"For us to isolate your concern, let's try the troubleshooting steps 1/2 https://t.co/3qcAsLFkaY\"]}, {\"is_agent\": true, \"sentences\": [\"@549761 In that case, we suggest contacting Answer Desk: https://t.co/9Ouw33YVZI to further assist you with your concern.\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps my BITS service resets it's Startup type from disabled to automatic.It leeches on to my bandwidth like crazy.\"]}, {\"is_agent\": false, \"sentences\": [\"I want it to stop from resetting Startup type from disabled to automatic.\"]}, {\"is_agent\": true, \"sentences\": [\"If yes, please send us your feedback about your experience with our support here: https://t.co/CczzJgTng1.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the BITS service for resetting startup type from disabled mode to automatic.\", \"Agent suggests to try out some troubleshooting steps by following the shared URL and reach out Answer desk team for further assistance.\"], [\"Customer enquirers about BITS service reset it startup type from disabled to automatic.\", \"Agent informs customer to send a feedback about his experience on given URL.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@NikeSupport NRC app failed to update my activity for last two runs.\"]}, {\"is_agent\": true, \"sentences\": [\"@387867 Can you pass us a screenshot of what you're seeing?\"]}], [{\"is_agent\": false, \"sentences\": [\"@NikeSupport NRC app failed to update my activity for last two runs.\"]}, {\"is_agent\": true, \"sentences\": [\"@387867 Let's figure this out, D. What device, operating system and NRC app version are you using?\"]}, {\"is_agent\": true, \"sentences\": [\"Did the NRC app crash when you went to save your runs?\"]}, {\"is_agent\": true, \"sentences\": [\"@387867 We'll be able to assist you better if you're able to pass us a screenshot of what you're seeing.\"]}, {\"is_agent\": false, \"sentences\": [\"@NikeSupport The top two runs are manually added\"]}, {\"is_agent\": true, \"sentences\": [\"@387867 What happens when you save the run at the end?\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that his nrc app is updating his last two runs.\", \"The agent asked to share the screenshot of what they are facing for further assistance.\"], [\"Customer complaining that NRC app failed to update my activity for last two runs.\", \"Agent asked that what's the device, OS and version of NRC using and asked for screenshot.So that they can work on it.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport may i know the flight number from CGK to KUL 8.30am?\"]}, {\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport And also pls help to check my bag status is it correct will be carried by that flight?\"]}, {\"is_agent\": true, \"sentences\": [\"ad provide a case number or booking number for a check please?\"]}, {\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport Thanks anyway for your prompt assistance\"]}], [{\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport may i know the flight number from CGK to KUL 8.30am?\"]}, {\"is_agent\": true, \"sentences\": [\"@169955 You meat the flight today at 08.35 correct?\"]}, {\"is_agent\": true, \"sentences\": [\"It is AK -381 FF =) Yana\"]}, {\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport And also pls help to check my bag status is it correct will be carried by that flight?\"]}, {\"is_agent\": false, \"sentences\": [\"Ur ground staff in CGK provided incorrect info and made my life miserable and messed up.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AirAsiaSupport may i know the flight number from CGK to KUL 8.30am?\"]}, {\"is_agent\": false, \"sentences\": [\"Coz my bag will be brought with that flight.\"]}, {\"is_agent\": false, \"sentences\": [\"What time it will arriving KUL?\"]}, {\"is_agent\": true, \"sentences\": [\"ad provide a case number or booking number for a check please?\"]}, {\"is_agent\": true, \"sentences\": [\"@169955 apologies on that, Do let us know If any Further assistance is Needed.\"]}]], \"abstractive_summaries\": [[\"Customer is inquiring about flight timing to collect his baggage.\", \"Agent apologies on customers bad experience and ask for further assistance.\"], [\"Customer is requesting for the flight number to know the status of his bag.\", \"Agent shares the flight number by confirming the timings of the flight.\"], [\"The customer asking the flight number from CGK to KUL since his bag will be brought with that flight and asks at what time it will arrive to KUL.\", \"The agent asks to provide a case number or booking number to check and asks to contact them again for further assistance.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@XboxSupport why aren't I getting notifications anymore on my Xbox?\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport Yea tried it and still nothing ?????\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 \\u2026power cycle: https://t.co/hTDp5ivpor & sign in again, any change?\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport why aren't I getting notifications anymore on my Xbox?\"]}, {\"is_agent\": false, \"sentences\": [\"I've checked settings and there all on, done a hard restart.... nothing!\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport Sorry not tried this, will give it a go now see if anything changes after it\"]}, {\"is_agent\": true, \"sentences\": [\"To check, do other profiles on the console receive notifications normally when signed in?\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport why aren't I getting notifications anymore on my Xbox?\"]}, {\"is_agent\": false, \"sentences\": [\"I've checked settings and there all on, done a hard restart.... nothing!\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 \\u2026power cycle: https://t.co/hTDp5ivpor & sign in again, any change?\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport why aren't I getting notifications anymore on my Xbox?\"]}, {\"is_agent\": true, \"sentences\": [\"@472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM\"]}, {\"is_agent\": true, \"sentences\": [\"To check, do other profiles on the console receive notifications normally when signed in?\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport In fact it's the only 1 profile I have on my console\"]}, {\"is_agent\": true, \"sentences\": [\"If you remove your profile: https://t.co/zJxn1EMf83 then\\u2026 ^QZ\"]}]], \"abstractive_summaries\": [[\"Customer is asking the notifications which he is not getting in the Xbox.\", \"Agent says to power cycle & and sign in again.\"], [\"Customer having an issue as he not receiving any notification from his xbox.\", \"Agent is requesting customer to do factory reset n asking to resign of his profile.\"], [\"The customer is asking why he is not getting the notifications anymore on his Xbox even after restarting.\", \"The agent asks the customer to try a soft factory reset.\"], [\"Customer is complaining that he is not receiving any notification on xbox.\", \"Agent suggested to remove profile then a power cycle and try sign in again.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco trying to order online, but apparently need to resent my password.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco Yep, I've also monitored the inbound MTA after making the reset requests and no mail from Tesco even gets as far as our mail servers.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your full name, address and email so I may look into this.\"]}, {\"is_agent\": false, \"sentences\": [\"Was hoping to place my order tonight; that's not looking likely.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco trying to order online, but apparently need to resent my password.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your full name, address and email so I may look into this.\"]}, {\"is_agent\": true, \"sentences\": [\"@537180 Glad to hear that :) If there's anything else please get in touch.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Tesco trying to order online, but apparently need to resent my password.\"]}, {\"is_agent\": false, \"sentences\": [\"But the password reset email never arrives.\"]}, {\"is_agent\": true, \"sentences\": [\"@537180 Have you checked your junk or spam email?\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your full name, address and email so I may look into this.\"]}]], \"abstractive_summaries\": [[\"Customer is trying to make online shopping but it asks to resent password which never appears via mail.\", \"Agent asked customer to check junk or spam mails and updated to send name and email address to assist further.\"], [\"Customer complaining that he is trying to order online but need to reset his password but password reset email never arrives.\", \"Agent asking his to dm his full name address and email to look into that error.\"], [\"The customer says that he is trying to order online, but apparently need to reset his password and the password reset email never arrives to his email.\", \"The agent asks whether the customer checked his junk or spam email and asks to DM his full name, address and emails so that they can assist further on the issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AmericanAir I need to change my last name to my married name on my AAdvantage acct.\"]}, {\"is_agent\": true, \"sentences\": [\"Give them a call at 800-882-8880.\"]}, {\"is_agent\": false, \"sentences\": [\"@AmericanAir FYI The only thing customer service did was email me a prompt to provide proof of my name change.\"]}, {\"is_agent\": true, \"sentences\": [\"@692502 Please submit the docs that our Customer Service team is requesting then.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AmericanAir I need to change my last name to my married name on my AAdvantage acct.\"]}, {\"is_agent\": true, \"sentences\": [\"@692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly.\"]}, {\"is_agent\": false, \"sentences\": [\"@AmericanAir FYI The only thing customer service did was email me a prompt to provide proof of my name change.\"]}, {\"is_agent\": true, \"sentences\": [\"Please continue working with them and they'll let you know what the next steps are.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AmericanAir I need to change my last name to my married name on my AAdvantage acct.\"]}, {\"is_agent\": true, \"sentences\": [\"@692502 Our specialists are available to help.\"]}, {\"is_agent\": true, \"sentences\": [\"Give them a call at 800-882-8880.\"]}, {\"is_agent\": true, \"sentences\": [\"@692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AmericanAir I need to change my last name to my married name on my AAdvantage acct.\"]}, {\"is_agent\": true, \"sentences\": [\"Give them a call at 800-882-8880.\"]}, {\"is_agent\": true, \"sentences\": [\"@692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly.\"]}, {\"is_agent\": true, \"sentences\": [\"Please continue working with them and they'll let you know what the next steps are.\"]}]], \"abstractive_summaries\": [[\"The customer is asking to change their name.\", \"The agent asked the customer to call them at 800-882-8880 for further assistance.\"], [\"Customer wants to change his last name to married name on AAdvantage act.\", \"Agent provided the specialist number ask asked to give a call and asked to submit the docs to the customer service team.\"], [\"Customer enquiring that he need to change her last name to his married name on her advantage account.\", \"Agent suggests that his specialists are available to help give a call to this number and also for security purposes all name changes have to be handled through advantage customer service directly.\"], [\"The customer says that she wants to change her name to her married name on her AAdvantage acct.\", \"The agent asks to give a call to a provided number and adds that for security purposes, all name changes have to be handled through AAdvantage customer service directly and asks to continue working with them so that they will let her know the steps to be followed.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"When oh when are @115769 going to fix the map module in LRCC?\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 Hi Gerry, what is the version of Lightroom installed on your computer, as this issue has been resolved in 2015.12/6.12.\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 We're looping in an expert who can help you out here.\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 Do you need assistance in uninstalling & reinstalling ?\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 Sure, please let us know how does the installation goes.\"]}], [{\"is_agent\": false, \"sentences\": [\"When oh when are @115769 going to fix the map module in LRCC?\"]}, {\"is_agent\": false, \"sentences\": [\"Still goes offline.\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 Hi Gerry, will it be possible for you to uninstall and reinstall Lightroom once?\"]}], [{\"is_agent\": false, \"sentences\": [\"When oh when are @115769 going to fix the map module in LRCC?\"]}, {\"is_agent\": true, \"sentences\": [\"@165574 We're looping in an expert who can help you out here.\"]}]], \"abstractive_summaries\": [[\"Customer is having an issue with map module in LRCC.\", \"Agent updated that they were in looping with experts and also update the customer to uninstall and reinstalling Light room once.\"], [\"Customer is complaining about some problem with his Lightroom app.\", \"Agent suggests to uninstall and reinstall the app once.\"], [\"The customer is complaining that when you going to fix the map module in lrcc.\", \"The agent updated that they are looping in an expert who can help them out there.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust\"]}, {\"is_agent\": true, \"sentences\": [\"Please check your email and follow up with them there.\"]}, {\"is_agent\": false, \"sentences\": [\"Very poor customer service\"]}, {\"is_agent\": true, \"sentences\": [\"We've escalated your support inquiry to a specialist, and someone will be reaching out to you momentarily.\"]}, {\"is_agent\": false, \"sentences\": [\"I hope people know u run the risk of loosing your money when using these food delivery companies!\"]}, {\"is_agent\": true, \"sentences\": [\"Please follow up via in-app with your concerns regarding this matter to streamline all communication in one support thread.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust\"]}, {\"is_agent\": true, \"sentences\": [\"Send us a DM with your email address so we can connect.\"]}, {\"is_agent\": false, \"sentences\": [\"@Uber_Support Yes I had an email letting me know one of the 2 lattes were refunded.\"]}, {\"is_agent\": false, \"sentences\": [\"@Uber_Support The right thing here would've been to just refund the cost of a meal that went in the garbage and not a drink that was a few bucks.\"]}, {\"is_agent\": true, \"sentences\": [\"We've escalated your support inquiry to a specialist, and someone will be reaching out to you momentarily.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining on the bad service and further says that the food delivered is not satisfied specifically. Customer is asking to refund the money instead of providing extra drink.\", \"Agent apologised for the inconvenience and informed customer that their support team will reach out to him.\"], [\"Customer wants refund for the meal he ordered since it wasn't satisfactory.\", \"Agent requests to follow up via in-app support thread and states that the issue has been escalated to a specialist.\"], [\"Customer is complaining to the Uber support that food is not delivered on time and also says to refund the cost of a meal that went in the garbage.\", \"Agent says customer to check the inbox, spam and junk folders, for reply.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@azuresupport #azhelp:\\nNeed help with Site to Site VPN and PowerShell\"]}, {\"is_agent\": false, \"sentences\": [\"@AzureSupport I cant get the VPN to connect\"]}, {\"is_agent\": false, \"sentences\": [\"@AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure\"]}, {\"is_agent\": true, \"sentences\": [\"@460791 We found some documentation that might help with this: https://t.co/bpVcIb3zQJ ^MM\"]}], [{\"is_agent\": false, \"sentences\": [\"@AzureSupport I cant get the VPN to connect\"]}, {\"is_agent\": false, \"sentences\": [\"@AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure\"]}, {\"is_agent\": false, \"sentences\": [\"I got with my router Vendor and they say i do not have the IPsec Policy matching between Azure and my on-P Router.\"]}, {\"is_agent\": true, \"sentences\": [\"@460791 We found some documentation that might help with this: https://t.co/bpVcIb3zQJ ^MM\"]}], [{\"is_agent\": false, \"sentences\": [\"@AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure\"]}, {\"is_agent\": false, \"sentences\": [\"I got with my router Vendor and they say i do not have the IPsec Policy matching between Azure and my on-P Router.\"]}, {\"is_agent\": true, \"sentences\": [\"@460791 We found some documentation that might help with this: https://t.co/bpVcIb3zQJ ^MM\"]}], [{\"is_agent\": false, \"sentences\": [\"@azuresupport #azhelp:\\nNeed help with Site to Site VPN and PowerShell\"]}, {\"is_agent\": false, \"sentences\": [\"@AzureSupport I cant get the VPN to connect\"]}, {\"is_agent\": false, \"sentences\": [\"@AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure\"]}, {\"is_agent\": true, \"sentences\": [\"@460791 We're looking into this and will keep you updated on our findings.\"]}, {\"is_agent\": true, \"sentences\": [\"@460791 We found some documentation that might help with this: https://t.co/bpVcIb3zQJ ^MM\"]}]], \"abstractive_summaries\": [[\"Customer is facing problem to connect with VPN tunnel.\", \"Agent has provided a document to check and resolve the issue.\"], [\"The customer is saying that he cant connect to VPN and he complained with router vendor they say he do not have IPsec policy matching between azure and router.\", \"The Agent provided some documents to resolve the issue to the customer.\"], [\"Customer is seeking for the help where he is facing VPN connectivity issue and powershell issue.\", \"Agent replied that they have some documentation which will help.\"], [\"Customer is complaining about some issues with IPSec settings as a result he is unable to connect to the VPN.\", \"Agent shares a document to follow in resolving the issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"I've subscribed to @GooglePlayMusic and it isn't working.\"]}, {\"is_agent\": true, \"sentences\": [\"Just to confirm, are you signed into the right account?\"]}, {\"is_agent\": true, \"sentences\": [\"Let's connect you to one of our specialists here: https://t.co/OBpFyeCluN\"]}, {\"is_agent\": true, \"sentences\": [\"Let's connect you with our Play Music specialist to sort this out: https://t.co/48pmksEb5g.\"]}], [{\"is_agent\": false, \"sentences\": [\"I've subscribed to @GooglePlayMusic and it isn't working.\"]}, {\"is_agent\": true, \"sentences\": [\"Just to confirm, are you signed into the right account?\"]}, {\"is_agent\": false, \"sentences\": [\"Yet when I try play a song It says I need to subscribe x\"]}, {\"is_agent\": true, \"sentences\": [\"Let's connect you with our Play Music specialist to sort this out: https://t.co/48pmksEb5g.\"]}], [{\"is_agent\": false, \"sentences\": [\"I've subscribed to @GooglePlayMusic and it isn't working.\"]}, {\"is_agent\": false, \"sentences\": [\"Says I need to subscribe.\"]}, {\"is_agent\": true, \"sentences\": [\"Just to confirm, are you signed into the right account?\"]}, {\"is_agent\": true, \"sentences\": [\"Share any screenshots or details w/ us and we'll take a look.\"]}, {\"is_agent\": true, \"sentences\": [\"Let's connect you with our Play Music specialist to sort this out: https://t.co/48pmksEb5g.\"]}]], \"abstractive_summaries\": [[\"Customer enquirers about issue with subscribing google play music.\", \"Agent informs customer to get connect with their Play Music specialist to sort this issue,.\"], [\"Customer is complaining about the subscription which hasn't reflected in the account.\", \"Agent states that they would connect the customer with play music specialist for further assistance.\"], [\"The customer says that he had subscribed to @GooglePlayMusic and it isn't working and it says he need to subscribe.\", \"The agent asks whether the customer signed in to right account then asks to share the screenshots or details to them and adds that they will connect him to their Play Music specialist to sort it out.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport AirPods are connected but don\\u2019t play audio anymore any troubleshooting tips?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 We can certainly take a look!\"]}, {\"is_agent\": true, \"sentences\": [\"To begin, does this occur with all devices or just one?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 Alright, can you tell us what iOS version you're currently on?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport AirPods are connected but don\\u2019t play audio anymore any troubleshooting tips?\"]}, {\"is_agent\": true, \"sentences\": [\"To begin, does this occur with all devices or just one?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 Alright, can you tell us what iOS version you're currently on?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport iPad 11.0.3 iPhone 11.0.3 and yes I have tried unpairing and issue still persisted\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport AirPods are connected but don\\u2019t play audio anymore any troubleshooting tips?\"]}, {\"is_agent\": true, \"sentences\": [\"To begin, does this occur with all devices or just one?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 Alright, can you tell us what iOS version you're currently on?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport iPad 11.0.3 iPhone 11.0.3 and yes I have tried unpairing and issue still persisted\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport AirPods are connected but don\\u2019t play audio anymore any troubleshooting tips?\"]}, {\"is_agent\": true, \"sentences\": [\"To begin, does this occur with all devices or just one?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 Alright, can you tell us what iOS version you're currently on?\"]}, {\"is_agent\": true, \"sentences\": [\"@123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1.\"]}]], \"abstractive_summaries\": [[\"Customer is asking for troubleshoot tips airpods are connected but don't play audio anymore.\", \"Agent is telling that we are certainly take a look and asking current ios version.\"], [\"Customer is unable to play a music when air pod device is connected.\", \"Agent resolving the issue by updating the software of it.\"], [\"Customer is complaining that Airpods is connected but don't play audio anymore any troubleshooting.\", \"Agent recommend creating a backup of the data on both devices and updating to iOS 11.1.\"], [\"The customer says that the AirPods are connected but don't play audio anymore and asks for the troubleshooting steps.\", \"The agent asks does that occur with all devices or jsust one, what is the iOS version he is currently on and recommends creating a backup of the data on both devices and updating to iOS 11.1.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares Restart didn\\u2019t do anything.\"]}, {\"is_agent\": true, \"sentences\": [\"If you need us again, just... https://t.co/AUc7DGJpgF \\ud83d\\ude01 /NY\"]}], [{\"is_agent\": false, \"sentences\": [\"@115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you let us know what device, operating system, and Spotify version you're rocking?\"]}, {\"is_agent\": true, \"sentences\": [\"@558798 2: to resync your tunes again.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore?\"]}, {\"is_agent\": true, \"sentences\": [\"Can you let us know what device, operating system, and Spotify version you're rocking?\"]}, {\"is_agent\": true, \"sentences\": [\"Could you send us a screenshot of the exact error message you're getting every time you try to play his tracks?\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares No message, just doesn't respond when pressing the solo songs.\"]}, {\"is_agent\": false, \"sentences\": [\"@SpotifyCares Restart didn\\u2019t do anything.\"]}]], \"abstractive_summaries\": [[\"Customer complaints about playlist being reuined.\", \"Agent informs customer to use URL link if he need further support .\"], [\"The customer complaining that tom petty solo album was not start even after pressing the play button.\", \"The agent asked them to resync their tunes again.\"], [\"Customer is complaining they won't the tom petty solo albums / songs start when pressing play anymore.\", \"Agent updated that to resync there tunes again.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot?\"]}, {\"is_agent\": false, \"sentences\": [\"Can't update, can't restore.\"]}, {\"is_agent\": false, \"sentences\": [\"Phone dead.\"]}, {\"is_agent\": true, \"sentences\": [\"@218878 We will need to restore your iPhone via Recovery Mode.\"]}], [{\"is_agent\": false, \"sentences\": [\"Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot?\"]}, {\"is_agent\": false, \"sentences\": [\"Can't update, can't restore.\"]}, {\"is_agent\": true, \"sentences\": [\"@218878 To clarify, is there anything showing on the screen of your iPhone when you attempt to restore?\"]}, {\"is_agent\": true, \"sentences\": [\"@218878 We will need to restore your iPhone via Recovery Mode.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I unplugged the phone from my Mac keyboard's USB and instead straight into the Mac and the Restore completed.\"]}], [{\"is_agent\": false, \"sentences\": [\"Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot?\"]}, {\"is_agent\": false, \"sentences\": [\"Can't update, can't restore.\"]}, {\"is_agent\": false, \"sentences\": [\"Phone dead.\"]}, {\"is_agent\": true, \"sentences\": [\"@218878 We will need to restore your iPhone via Recovery Mode.\"]}, {\"is_agent\": true, \"sentences\": [\"This article walks you through it:\\nhttps://t.co/iYLZzFD8qZ\"]}]], \"abstractive_summaries\": [[\"Customer is enquiring that anyone is trying to update their iPhone to IOS and getting their screenshot because they cant update cant restore phone dead.\", \"Agent says they will need to restore their iPhone via recovery mode.\"], [\"Customer is having an issue with updating his iPhone to # iOS 1102 and can't even restore.\", \"Agent updated that they will need to restore iPhone via Recovery mode.\"], [\"Customer is complaining that he is unable to update and restore his iPhone.\", \"Agent suggests to restore using Recovery mode and shares an article regarding the procedure.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps I would like warning that a given update won't be a quick reboot but will take 30+ minutes.\"]}, {\"is_agent\": false, \"sentences\": [\"Especially when it comes with \\\"don't turn off your computer\\\" warnings, on a laptop with limited battery life!\"]}, {\"is_agent\": true, \"sentences\": [\"You have the option to schedule your updates.\"]}, {\"is_agent\": true, \"sentences\": [\"Visit this link to help you change your notification and action settings: https://t.co/bx0FmljwAg.\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps permenant schedule would also be asking for disaster - would turn on inside a closed bag in the night, do heavy duty update for 40 mins, potentially overheat.\"]}, {\"is_agent\": true, \"sentences\": [\"Visit this link to help you change your notification and action settings: https://t.co/bx0FmljwAg.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining that the warnings are not displayed when updating.\", \"Agent states to visit the provided link to resolve the issue.\"], [\"The customer is complaining that he was facing the notification issues.\", \"The agent asked to give them a feedback to microsoft.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@IHGService Spent hour trying to book with IHG.\"]}, {\"is_agent\": true, \"sentences\": [\"@395016 Again, our apologies.I checked our website & unable to see the rate you screenshot.\"]}, {\"is_agent\": true, \"sentences\": [\"For immediately assist, it's best to call the hotel directly to clarify the rate you saw.^gc https://t.co/2rT0l9N9Cu\"]}, {\"is_agent\": false, \"sentences\": [\"This is false advertising and should be honored.\"]}], [{\"is_agent\": false, \"sentences\": [\"I called both the number you listed as well as the hotel directly.\"]}, {\"is_agent\": true, \"sentences\": [\"I've called the hotel and spoke with an MOD, they confirmed that they never had that.\"]}, {\"is_agent\": true, \"sentences\": [\"The lowest rate they had for the dates would 314.67 a night + tax.\"]}, {\"is_agent\": false, \"sentences\": [\"When I contacted IHG, they would not honor rate.\"]}, {\"is_agent\": true, \"sentences\": [\"For immediately assist, it's best to call the hotel directly to clarify the rate you saw.^gc https://t.co/2rT0l9N9Cu\"]}], [{\"is_agent\": false, \"sentences\": [\"@IHGService Spent hour trying to book with IHG.\"]}, {\"is_agent\": false, \"sentences\": [\"Called main reservations and hotel directly.\"]}, {\"is_agent\": false, \"sentences\": [\"Would not honor advertised rate.\"]}, {\"is_agent\": false, \"sentences\": [\"I called both the number you listed as well as the hotel directly.\"]}, {\"is_agent\": true, \"sentences\": [\"For immediately assist, it's best to call the hotel directly to clarify the rate you saw.^gc https://t.co/2rT0l9N9Cu\"]}]], \"abstractive_summaries\": [[\"The customer was complaining that he was trying to book a ticket with ihg.\", \"The agent asked the customer to call the hotel directly to clarify the rate he saw and for further assistance.\"], [\"Customer is complaining for not offering the advertised rate for booking the hotel.\", \"Agent states that the hotel MOD confirmed that they never had such low rate.\"], [\"Customer is complaining about the IHG spend an hour to book with IHG and also called the main reservation and hotel directly but wound not honour advertised rate.\", \"Agent says for immediately assist it's better to call the hotel directly to clarify the rate what they have seen :URL.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated?\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you.\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 It's not a matter of the what kind of ticket, the passenger must be traveling under the same pnr (reservation) as you.\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 Could you please follow/DM your confirmation number so I can have more details?\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated?\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you.\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 It's not a matter of the what kind of ticket, the passenger must be traveling under the same pnr (reservation) as you.\"]}, {\"is_agent\": false, \"sentences\": [\"Just moved from OneWorld, where the guest just needs to travel OneWorld...\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 Could you please follow/DM your confirmation number so I can have more details?\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated?\"]}, {\"is_agent\": true, \"sentences\": [\"@155972 Could you please follow/DM your confirmation number so I can have more details?\"]}]], \"abstractive_summaries\": [[\"Customer inquiring about any flight or sky team operated.\", \"Agent informs customer to DM his confirmation number so he can have more details,.\"], [\"Customer is enquiring about reserving a ticket for a guest.\", \"Agent requests for the confirmation number to have more details.\"], [\"The customer is facing confusions as he try to book a ticket.\", \"The agent asked them to follow or dm their confirmation number for further details.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Cancelling flights now like Ryanair with no information provided!!\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 28 days is worse case, you should hear much sooner than this but they will need some time to investigate ^R\"]}], [{\"is_agent\": false, \"sentences\": [\"Cancelling flights now like Ryanair with no information provided!!\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 Hi Tom, i'm sorry that your flight has been cancelled.\"]}, {\"is_agent\": true, \"sentences\": [\"Can I check which service you were due to take with us?\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50.\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 Hi Tom, I have replied to your Facebook private message.\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing!\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic How can you charge for a service your not providing?\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic Big company response with shocking service.\"]}], [{\"is_agent\": false, \"sentences\": [\"Cancelling flights now like Ryanair with no information provided!!\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic How can you charge for a service your not providing?\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 28 days is worse case, you should hear much sooner than this but they will need some time to investigate ^R\"]}], [{\"is_agent\": false, \"sentences\": [\"Cancelling flights now like Ryanair with no information provided!!\"]}, {\"is_agent\": true, \"sentences\": [\"Can I check which service you were due to take with us?\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50.\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing!\"]}, {\"is_agent\": true, \"sentences\": [\"@201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E\"]}]], \"abstractive_summaries\": [[\"Customer complaint about flight being canceled with no information provided.\", \"Agent informs customer that they need some time to investigate.\"], [\"Here customer is really unhappy with the service provided by the Virgin Atlantic where flight has been cancelled without informing.\", \"Here agent takes the report and sends a link to the customer to message him so that they can provide better assistance.\"], [\"The customer is complaining that how could you charge for the services that you can't offer.\", \"The agent asking the customer to follow the link and need some time to investigate.\"], [\"Customer is complaining that the service is appalling.\", \"Agent is updating that the days is worse case.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store\"]}, {\"is_agent\": true, \"sentences\": [\"While we can control what happens inside our stores, it's more difficult outside due to it being public space.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys I understand this, but moving the bins and placing signs out like other establishments manage to do would clearly be a help, would they not?\"]}, {\"is_agent\": true, \"sentences\": [\"I've passed your suggestions along to the relevant team so they can be reviewed.\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store\"]}, {\"is_agent\": true, \"sentences\": [\"I can see your concerns were passed to the store manager to look at.\"]}, {\"is_agent\": true, \"sentences\": [\"I've passed your suggestions along to the relevant team so they can be reviewed.\"]}], [{\"is_agent\": false, \"sentences\": [\"@sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store\"]}, {\"is_agent\": true, \"sentences\": [\"While we can control what happens inside our stores, it's more difficult outside due to it being public space.\"]}, {\"is_agent\": true, \"sentences\": [\"I've passed your suggestions along to the relevant team so they can be reviewed.\"]}]], \"abstractive_summaries\": [[\"Customer is requesting to move bins and place the signs around the store to reduce smokers from smoking at public places.\", \"Agent states that they cannot have control outside of their store and the suggestions are passed on to the relevant team for a review.\"], [\"Customer says till the acceptable for customer to be submitted to secondhand smoke to enter the store.\", \"Agent asks to passed suggestions along to the relevant team so can be reviewed.\"], [\"Customer complaint about being submitted to second hand smoke to enter the store.\", \"Agent informs customer that he has passed his suggestions along to the relevant team so they cab be reviewed.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@comcastcares We have had a service person out to our home to repair internet which goes in and out and fluctuates a lot\"]}, {\"is_agent\": false, \"sentences\": [\"@comcastcares I have spent thousands on equipment, home repairs, had calls with you all and visit.\"]}, {\"is_agent\": true, \"sentences\": [\"@780579 Let's speak privately via DM so I can look further into this for you?\"]}], [{\"is_agent\": false, \"sentences\": [\"@comcastcares We have had a service person out to our home to repair internet which goes in and out and fluctuates a lot\"]}, {\"is_agent\": false, \"sentences\": [\"@comcastcares I have been in contact with several of my neighbors in Corrales NM and apparently there is a main line that a tech found a lot of noise in\"]}, {\"is_agent\": true, \"sentences\": [\"@780579 Let's speak privately via DM so I can look further into this for you?\"]}, {\"is_agent\": true, \"sentences\": [\"@780579 If you go to our page and click follow I can initiate the DM.\"]}]], \"abstractive_summaries\": [[\"Customer complaints about internet network being fluctuates.\", \"Agent informs customer to speak privately via DM.\"], [\"Customer is complaining that even after having a service person to repair internet which is fluctuating, the problem is not fixed.\", \"Agent updates to speak privately via DM so they can further look into that issue.\"], [\"Customer is complaining that he had a service person out to his home to repair internet which goes in and out and fluctuates a lot.\", \"Agent suggest him to follow him on their page and initiate the DM.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"I\\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov.\"]}, {\"is_agent\": true, \"sentences\": [\"I would recommend removing your Tweet containing your case reference to protect your personal details.\"]}, {\"is_agent\": false, \"sentences\": [\"I ask again, send an immediate payment as per your obligations.\"]}], [{\"is_agent\": false, \"sentences\": [\"I\\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov.\"]}, {\"is_agent\": true, \"sentences\": [\"I would recommend removing your Tweet containing your case reference to protect your personal details.\"]}, {\"is_agent\": true, \"sentences\": [\"We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take.\"]}, {\"is_agent\": false, \"sentences\": [\"I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation.\"]}, {\"is_agent\": false, \"sentences\": [\"You can take my money for flights in seconds but when you are OBLIGED to pay customers you have maltreated you chose to delay payments!!\"]}, {\"is_agent\": false, \"sentences\": [\"If you have sent the funds to the wrong account that is not my issue.\"]}, {\"is_agent\": false, \"sentences\": [\"@British_Airways I am currently raising a formal complaint under CEDR and also the EU Commission Dispute Resolution Service.\"]}, {\"is_agent\": true, \"sentences\": [\"We're waiting for an update from our Payment team.\"]}], [{\"is_agent\": false, \"sentences\": [\"I\\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov.\"]}, {\"is_agent\": true, \"sentences\": [\"We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take.\"]}, {\"is_agent\": true, \"sentences\": [\"Once we have further information, we'll contact you.\"]}]], \"abstractive_summaries\": [[\"Customer is waiting over 3 weeks for compensation that was promised .\", \"Agent informed that he will get back to him with further information.\"], [\"Customer is complaining about the compensation which they have promised since its been 3 weeks they haven't received it.\", \"Agent states that they are waiting for an update from payment team as they receive any update they will look for further assistance.\"], [\"Customer is complaining about the delayed compensation refund.\", \"Agent states that they are awaiting the response from their payments team and would contact once have further updates.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum msg is not working on the app for the roku.\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 Are you receiving this channel using your cable box?\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 Can you please check to see if you are receiving MSG on the cable box?\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 If you\\u2019d like to follow us & DM your account details (phone number and full address), I\\u2019d be happy to check into this for you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum msg is not working on the app for the roku.\"]}, {\"is_agent\": true, \"sentences\": [\"Has anyone been able to look into this matter for you, or did you still need assistance?\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 Are you receiving this channel using your cable box?\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 If you\\u2019d like to follow us & DM your account details (phone number and full address), I\\u2019d be happy to check into this for you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Ask_Spectrum msg is not working on the app for the roku.\"]}, {\"is_agent\": true, \"sentences\": [\"@252684 If you\\u2019d like to follow us & DM your account details (phone number and full address), I\\u2019d be happy to check into this for you.\"]}]], \"abstractive_summaries\": [[\"Customer is having an issue that the Ask_Spectrum message is not working on the app for the roku.\", \"Agent updated the customer to check the message on the cable box and informed to re-plug the equipment and also inform to DM account details further assist.\"], [\"Customer is complaining that spectrum message is not working on the app for the ruko.\", \"Agent says to DM your account details phone number and full address will be check into this.\"], [\"The customer is complaining that message is not working on the app for the roku.\", \"The agent asked to follow and DM their account details to check into that.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore.\"]}, {\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps When i have volume on the computer it is fine then plug in the headphones, it goes silent on the computer.\"]}, {\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps I went to the control panel and into 'sound' it shows the speakers but no heaphones like in the image.\"]}, {\"is_agent\": true, \"sentences\": [\"Were you able to try using a different headphone to check if it was your headphone having a problem?\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore.\"]}, {\"is_agent\": true, \"sentences\": [\"Were you able to try using a different headphone to check if it was your headphone having a problem?\"]}, {\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps Well, I just restarted the computer and now it works again.\"]}], [{\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore.\"]}, {\"is_agent\": true, \"sentences\": [\"Which version of Windows are you using?\"]}, {\"is_agent\": true, \"sentences\": [\"Have you made any changes prior to this issue?\"]}, {\"is_agent\": true, \"sentences\": [\"@396952 Have you tried updating all your drivers?\"]}, {\"is_agent\": false, \"sentences\": [\"@MicrosoftHelps Well, I just restarted the computer and now it works again.\"]}]], \"abstractive_summaries\": [[\"Customer is saying that headphones are not working in the HP laptop while its working fine when it is connected to phone.\", \"Agent asked the customer about the version of windows and asked to use another headphones.\"], [\"The customer is complaining that the headphones are not functioning in his laptop and later after restarting the system it works.\", \"The agent asked to check with the different headphones.\"], [\"Customer is having an issue that his headphone not working on his laptop.\", \"Agent updated the customer to update all the drives but finally the customer informed after restating his issue got resolved.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@ArgosHelpers hi, I was underpaid for August/September and I\\u2019m still not sure what\\u2019s going on.\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 You need to return to the store and speak with the manager so that they can get your pay issue resolved.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 Hi Robert, I am sorry you do need to chase with the store, they will need to contact them again for you.\"]}], [{\"is_agent\": false, \"sentences\": [\"@ArgosHelpers hi, I was underpaid for August/September and I\\u2019m still not sure what\\u2019s going on.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 You need to return to the store and speak with the manager so that they can get your pay issue resolved.\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers I have already done that and they have said that they have had no response from payroll.\"]}], [{\"is_agent\": false, \"sentences\": [\"@ArgosHelpers hi, I was underpaid for August/September and I\\u2019m still not sure what\\u2019s going on.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 You need to return to the store and speak with the manager so that they can get your pay issue resolved.\"]}, {\"is_agent\": true, \"sentences\": [\"@146679 Hi Robert, I am sorry you do need to chase with the store, they will need to contact them again for you.\"]}]], \"abstractive_summaries\": [[\"Customer is enquiring about the underpaid for august and september and still not sure whats going on.\", \"Agent asks to return to the store and speak with the manager so that they can get pay issue resolved.\"], [\"Customer has been underpaid.\", \"Agent informs customer that they will contact them again.\"], [\"Customer has raised a complaint claiming of unpaid for the month august and september.\", \"The agent ask the customer to visit the store and get it done by themselves.\"], [\"Customer is asking that they are not sure whether they got underpaid for the month of August/September, since they left in August.\", \"Agent updated to return back to the store and talk to the manager so that they can resolve this issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee?\"]}, {\"is_agent\": true, \"sentences\": [\"There are fees involved to transfer miles from one account to another.\"]}, {\"is_agent\": false, \"sentences\": [\"The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta!\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles.\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 This is the comment and complaint link on https://t.co/lVlOjYwO0A.\"]}], [{\"is_agent\": false, \"sentences\": [\"My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee?\"]}, {\"is_agent\": false, \"sentences\": [\"He's not even traveling, & the only reason I didn't have the miles needed was cuz I already booked other trips w/ Delta.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta Why didn't your customer service representative suggest this option to me?\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 This is the comment and complaint link on https://t.co/lVlOjYwO0A.\"]}], [{\"is_agent\": false, \"sentences\": [\"My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee?\"]}, {\"is_agent\": false, \"sentences\": [\"He's not even traveling.\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles.\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 This is the comment and complaint link on https://t.co/lVlOjYwO0A.\"]}], [{\"is_agent\": false, \"sentences\": [\"My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee?\"]}, {\"is_agent\": true, \"sentences\": [\"There are fees involved to transfer miles from one account to another.\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 We cannot transfer miles here in reservations.\"]}, {\"is_agent\": true, \"sentences\": [\"@724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta The agent did not ask about the miles available in my friend's account.\"]}]], \"abstractive_summaries\": [[\"Customer raised a complaint regarding a charges has made while transferring miles from customer friend account.\", \"Agent has given information about the charges process of a miles and provided a link for reimbursing for the deduction.\"], [\"Customer complaints about being charged for extra mile transfer.\", \"Agents provides an URL link for complaint and comments.\"], [\"Customer is enquiring about the skymiles & charged &130 transfer fee, even he's not travelling.\", \"Agent has given the link for any queries.\"], [\"Customer is complaining about the extra transfer fee of $130 charged on his friend who was just helping them with few xtra skymiles and also wants to get reimbursed for their friend.\", \"Agent updates that the fee is charged for transfer miles, and tells that instead of transferring the miles they would have purchase the ticket. Later, agent updates provides the complaint link for further questions.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AskPlayStation my power went out the other day and now my ps4 won\\u2019t turn on at all.\"]}, {\"is_agent\": true, \"sentences\": [\"Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.\"]}, {\"is_agent\": false, \"sentences\": [\"@AskPlayStation That link is for ps3 does it work the same for ps4?\"]}, {\"is_agent\": true, \"sentences\": [\"@531921 Seems that your console needs to be sent for service, here is a link with more information: https://t.co/0Ma08EuUpa\"]}], [{\"is_agent\": false, \"sentences\": [\"@AskPlayStation my power went out the other day and now my ps4 won\\u2019t turn on at all.\"]}, {\"is_agent\": true, \"sentences\": [\"@531921 Please try to start your console in safe mode and choose option 4 Rebuild Database: https://t.co/ZkUK91RWMl\"]}, {\"is_agent\": true, \"sentences\": [\"@531921 Seems that your console needs to be sent for service, here is a link with more information: https://t.co/0Ma08EuUpa\"]}]], \"abstractive_summaries\": [[\"The customer says that his power went out the other day and now his ps4 won't turn at all and says that the provided link is for ps3 does it work the same for ps4.\", \"The agent suggests to turn off the console and disconnect all the cables from it for 3 minutes and to try again and says that the console needs to be sent for service.\"], [\"Customer complaining about Ps4 not running at all.\", \"Agent updated the customer to restart the console in safe mode and choose the option 4 Rebuild database and sent the URL for more information.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [], \"abstractive_summaries\": [[\"Customer is complaining that though after speaking with customer service department he is not provided with overdraft fees.\", \"Agent updated and the and asked customer to fill the name, zipcode and account type to look into the issue.\"], [\"Customer is complaining that the manager he spoke to earlier is not willing to resolve the issue with overdraft.\", \"Agents requests for the personal details so that their social care team would assist the customer.\"], [\"The customer says that he is having overdraft fees issue and says he rarely over drafts and paying back the funds ASAP after he saw the overdraft and asks to solve the issue for him.\", \"The agent asks the customer to send the name/ZIP/phone and account type information so that their Social Care Team can follow up and asks to send the information via provided link.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Most of the meat ordered goes out of date in the next 24-48 hours.\"]}, {\"is_agent\": true, \"sentences\": [\"@396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys And if I was shopping in store, I wouldn't have picked these items.\"]}, {\"is_agent\": false, \"sentences\": [\"@sainsburys I have already sorted this with your telephone team.\"]}], [{\"is_agent\": false, \"sentences\": [\"Most of the meat ordered goes out of date in the next 24-48 hours.\"]}, {\"is_agent\": true, \"sentences\": [\"@396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste.\"]}, {\"is_agent\": true, \"sentences\": [\"Anything you're not happy with can be rejected for a full refund.\"]}, {\"is_agent\": false, \"sentences\": [\"I thought home delivery was meant to be as fresh as you pick yourself\"]}, {\"is_agent\": true, \"sentences\": [\"@396432 Could you DM us the order number and account holder's name with the link below please?\"]}], [{\"is_agent\": false, \"sentences\": [\"Most of the meat ordered goes out of date in the next 24-48 hours.\"]}, {\"is_agent\": true, \"sentences\": [\"@396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste.\"]}, {\"is_agent\": true, \"sentences\": [\"Anything you're not happy with can be rejected for a full refund.\"]}, {\"is_agent\": true, \"sentences\": [\"@396432 Could you DM us the order number and account holder's name with the link below please?\"]}, {\"is_agent\": true, \"sentences\": [\"I'm glad you got everything sorted though!\"]}]], \"abstractive_summaries\": [[\"Customer is disappoint about home delivery as most of the meat ordered goes out of date in next 24-48 hours.\", \"Agent is glad that customer got sorted everything with telephone team.\"], [\"The customer complains that most of the meat he ordered from the store goes out of date in the next 24-48 hours and adds that he thought home delivery was meant to be fresh.\", \"The agent says that they sell products up to midnight of their expiry date to cut down on food waste, and adds that anything he is not happy with can be rejected for a full refund and asks to DM the order number and account holder's name via link provided.\"], [\"Customer is disappointed with the home delivery service, and complaints that most of the meat ordered goes out of date in next 24 - 48 hours.\", \"Agent updates to DM details with the given link, but customer replies that they have already sorted with their telephone team and agent is glad to know that everything is sorted out.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta I just need two bags put on my account.\"]}, {\"is_agent\": true, \"sentences\": [\"Are you attempting to pay for two bags?\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta Yes I already paid for one.\"]}, {\"is_agent\": true, \"sentences\": [\"I would suggest you do this at the airport at the Kiosk or at the bag drop with an agent.\"]}], [{\"is_agent\": false, \"sentences\": [\"I've been hung up on now 4 times while they try and transfer me.\"]}, {\"is_agent\": true, \"sentences\": [\"They are able to assist with adding your bag.\"]}]], \"abstractive_summaries\": [[\"Customer is enquiring that he needs two bags to put on his account ,one is already paid.\", \"Agent suggest the customer that you do this at the airport at the kiosk or at the bag with an agent.\"], [\"The customer is complaining that he was attempting to pay for 2 bags unfortunately he can't able to pay.\", \"The agent told that they are able to assist with adding the bag.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team!\"]}, {\"is_agent\": false, \"sentences\": [\"@Safaricom_Care I was at your shop at Thika and they told me they were not sure where the guys dealing with the wrist bands were\"]}, {\"is_agent\": true, \"sentences\": [\"@206424 The mpesa 1 tap is not available at Thika its being piloted in Nairobi, Mombasa, Kisumu, Eldoret and Nyeri towns ...\"]}, {\"is_agent\": false, \"sentences\": [\"@Safaricom_Care Would you please confirm for me if I will get the wrist band at your shop in Moi Avenue today so I don't have to travel for nothing.\"]}, {\"is_agent\": false, \"sentences\": [\"@Safaricom_Care On Tuesday I went to your shop on Moi Avenue to get wrist band but was told they ended,but was told I would be informed when they are ready\"]}], [{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team!\"]}, {\"is_agent\": true, \"sentences\": [\"@206424 Apologies for this, check with any M-PESA Agent, or Safaricom authorized dealer.\"]}, {\"is_agent\": true, \"sentences\": [\"@206424 Hi, you can visit any authorized dealer or the other shops in town for one.\"]}]], \"abstractive_summaries\": [[\"Customer wants the wrist band which was not available in the stop so customer says to confirm if the wrist band is present.\", \"Agent says to visit any authorized dealer or shop in town for one.\"], [\"Customer is complaining for not finding the M-PESA wrist band in the local store.\", \"Agent requests to check with the M-PESA agent or with an authorized dealer.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Hi @idea_cares @116331 why am I not having no network since two days .\"]}, {\"is_agent\": false, \"sentences\": [\"Also I am so dissatisfied with your service\"]}, {\"is_agent\": true, \"sentences\": [\"We request you to please share your Idea number and alternate number.\"]}, {\"is_agent\": true, \"sentences\": [\"@229403 As checked, our executives were unable to reach you because, your alternate number 9093303782 is not in service, we request you to please share another alternate number, so that we can get in touch with you.\"]}], [{\"is_agent\": false, \"sentences\": [\"Hi @idea_cares @116331 why am I not having no network since two days .\"]}, {\"is_agent\": true, \"sentences\": [\"@229403 As checked, our executives were unable to reach you because, your alternate number 9093303782 is not in service, we request you to please share another alternate number, so that we can get in touch with you.\"]}, {\"is_agent\": true, \"sentences\": [\"@229403 We are unable to establish contact with you, kindly get back to us for further assistance.\"]}], [{\"is_agent\": false, \"sentences\": [\"Hi @idea_cares @116331 why am I not having no network since two days .\"]}, {\"is_agent\": true, \"sentences\": [\"We request you to please share your Idea number and alternate number.\"]}, {\"is_agent\": true, \"sentences\": [\"We've noted your contact details and will get back to you shortly.\"]}]], \"abstractive_summaries\": [[\"Here customer is unhappy with the idea service as customer is facing lot of network issue.\", \"Here agent note the issue and ask for alternative number so that they can reach out to customer for the better solution.\"], [\"Customer is dissatisfied with the service and also complaints about the network which is not available from 2 days.\", \"Agents updates that they are unable to reach out to them with the contact given, and requests to kindly get back for further assistance.\"], [\"The customer is complaining that there is no network since 2 days.\", \"The agent asked to dm idea number along with the alternate number and informed get back to them very shortly.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"The new @115858 update made it so my car can\\u2019t control my @115888.\"]}, {\"is_agent\": true, \"sentences\": [\"Is the issue isolated only to that app, or does this happen with other music apps as well?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport My car only can control @115948 even when the app isn\\u2019t open.\"]}, {\"is_agent\": true, \"sentences\": [\"Is your iPhone updated to the latest version of iOS 11.0.3?\"]}, {\"is_agent\": true, \"sentences\": [\"@460751 Are there any firmware updates for your car available?\"]}], [{\"is_agent\": false, \"sentences\": [\"The new @115858 update made it so my car can\\u2019t control my @115888.\"]}, {\"is_agent\": true, \"sentences\": [\"Is the issue isolated only to that app, or does this happen with other music apps as well?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport My car only can control @115948 even when the app isn\\u2019t open.\"]}, {\"is_agent\": true, \"sentences\": [\"Also, if you go into the App Store, does it show you have any app updates available?\"]}, {\"is_agent\": true, \"sentences\": [\"@460751 Are there any firmware updates for your car available?\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the app is not able to open in the iphone.\", \"Agent suggested the new version of iOS which can update the Appstores.\"], [\"The customer is facing an issue with new app update that his car cant control some of the apps.\", \"Agent is asking whether any firmware updates for the car is available and asks to know if any in DM.\"], [\"Customer is complaining about the car control even when the apps isn't open.\", \"Agent asks customer is any update remaining? or updated till the latest version os IOS 11.0.3?\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@116245 Could someone kindly ask Stratford Upon Avon to answer their phone!\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers Hi Marc, it's about my Click Collect through EBay.\"]}, {\"is_agent\": false, \"sentences\": [\"Wanted to inform store I can't get there until tomorrow lunchtime\"]}, {\"is_agent\": false, \"sentences\": [\"I can provide you with the reference code?\"]}, {\"is_agent\": true, \"sentences\": [\"@721013 Hi, your ebay item will be held until the store closes on that day.\"]}], [{\"is_agent\": false, \"sentences\": [\"@116245 Could someone kindly ask Stratford Upon Avon to answer their phone!\"]}, {\"is_agent\": false, \"sentences\": [\"40 minutes of just ringing out constantly.\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers Hi Marc, it's about my Click Collect through EBay.\"]}, {\"is_agent\": false, \"sentences\": [\"Expires tomorrow.\"]}, {\"is_agent\": true, \"sentences\": [\"@721013 Hi, your ebay item will be held until the store closes on that day.\"]}], [{\"is_agent\": false, \"sentences\": [\"@ArgosHelpers Hi Marc, it's about my Click Collect through EBay.\"]}, {\"is_agent\": false, \"sentences\": [\"Wanted to inform store I can't get there until tomorrow lunchtime\"]}, {\"is_agent\": false, \"sentences\": [\"@ArgosHelpers And not to send back to seller.\"]}, {\"is_agent\": true, \"sentences\": [\"@721013 Hi, your ebay item will be held until the store closes on that day.\"]}]], \"abstractive_summaries\": [[\"The customer wanted to collect a product from ebay by the service provider by tomorrow because of its expiring soon.\", \"Agent has taken reference no from the customer n hold it till end of the day n make customer very comfortable.\"], [\"Customer is asking 40 minutes ringing out constantly and click and collect ebay through ebay expires tomorrow.\", \"Agent is replying that ebay item will held until the store closes on that day.\"], [\"Customer is requesting to hold package until the lunchtime on the next day and not to send it back to the seller.\", \"Agent states that the ebay package will be held until the store closes on that day.\"], [\"Customer is asking could someone kindly ask stratford upon avon to answer their phone.\", \"Agent updated that their ebay item will be held until the store is closed today.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 Can I stream music with Apple Music?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Even with the series 2 because I don\\u2019t see the radio app that was supposed to come with the update.\"]}, {\"is_agent\": true, \"sentences\": [\"@477474 The Radio app is for the Apple Watch Series 3 only.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 Can I stream music with Apple Music?\"]}, {\"is_agent\": true, \"sentences\": [\"With Apple Music, you have access to millions of songs.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Even with the series 2 because I don\\u2019t see the radio app that was supposed to come with the update.\"]}, {\"is_agent\": true, \"sentences\": [\"@477474 The Radio app is for the Apple Watch Series 3 only.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.\"]}, {\"is_agent\": true, \"sentences\": [\"You can absolutely stream music via Apple Music.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Even with the series 2 because I don\\u2019t see the radio app that was supposed to come with the update.\"]}, {\"is_agent\": true, \"sentences\": [\"This explains more: https://t.co/rog62jcvNu\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 Can I stream music with Apple Music?\"]}, {\"is_agent\": true, \"sentences\": [\"You can absolutely stream music via Apple Music.\"]}, {\"is_agent\": true, \"sentences\": [\"With Apple Music, you have access to millions of songs.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Even with the series 2 because I don\\u2019t see the radio app that was supposed to come with the update.\"]}, {\"is_agent\": true, \"sentences\": [\"@477474 The Radio app is for the Apple Watch Series 3 only.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.\"]}, {\"is_agent\": true, \"sentences\": [\"@477474 You can learn more about the watchOS 4.1 update here: https://t.co/QVZBdH6Nb7\"]}]], \"abstractive_summaries\": [[\"Customer is enquiring about streaming music with Apple watch series 2.\", \"Agent states that the customer can stream music but the Radio app is only for Apple watch series 3.\"], [\"Customer is asking an update of an apple watch n asking about music service.\", \"Agent has explained about music streaming in apple watch and clearing doubt about radio settings.\"], [\"Customer is enquiringly about updating watch OS.\", \"Agent provides an URL which explains.\"], [\"Customer enquires about the updated features with watch0s 4:1 for the apple watch series 2.\", \"Agent states that the Radio app is only for apple watch series 3.\"], [\"The customer wants to know about the watch os 4.1for apple watch series 2.\", \"The agent told him that he can learn more about the watch os 4.1.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong.\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction.\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Just do it before the departure date and let us know so we can try to do our best to fix it.\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Hi , We had assist to amend the date of birth accordingly.\"]}], [{\"is_agent\": false, \"sentences\": [\"Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong.\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction.\"]}, {\"is_agent\": false, \"sentences\": [\"I only may get the other 2 person identity card a fay before schedule flight \\ud83d\\ude23\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Hi Ikmal,we try to open the attachment but it come out with error,kindly DM us and attach guest IC copy>>>>>>>>\"]}], [{\"is_agent\": false, \"sentences\": [\"Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong.\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction.\"]}, {\"is_agent\": false, \"sentences\": [\"Case number: 00333675\\nI have attach document but could not see in the report.Update me the status.Thanks\"]}, {\"is_agent\": true, \"sentences\": [\"@504181 Hi , We had assist to amend the date of birth accordingly.\"]}, {\"is_agent\": true, \"sentences\": [\"Revised itinerary sent to the booking email.\"]}]], \"abstractive_summaries\": [[\"Customer booked the flight but with wrong birthday information.So he is asking the agent to help with the same.\", \"Agent updated to sent the guest's passport copy at URL for correction.\"], [\"The customer made a mistake while booking a ticket and seeks for a help.\", \"The agent helped the customer by suggesting him to attach the guest passport copy.\"], [\"Customer is requesting to make corrections for the wrong traveler information he updated while booking a flight.\", \"Agent requests for the passport copy to assist in amending the information.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat.\"]}, {\"is_agent\": false, \"sentences\": [\"That's what they're telling me here at the gate in Atlanta, anyway... \\ud83e\\udd37\\ud83c\\udffb\\u200d\\u2640\\ufe0f I'm a traveler who reads the fine print, so this is disappointing\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Hi Hadas, none of our tickets restrict you to middle seats only.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta And for the record - she told me flat out that the ticket I purchased allowed for middle seats only.\"]}, {\"is_agent\": true, \"sentences\": [\"I will forward this to Atlanta Leadership so they are aware of the incident.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Moving forward, I hope it will be a better experience for you for your seating arrangements the next time, Hadas.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your confirm # and I can see if there is another seat to move to.\"]}, {\"is_agent\": false, \"sentences\": [\"It seems that your gate agent simply didn't feel like making the effort to find me another seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Moving forward, I hope it will be a better experience for you for your seating arrangements the next time, Hadas.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat.\"]}, {\"is_agent\": false, \"sentences\": [\"That's what they're telling me here at the gate in Atlanta, anyway... \\ud83e\\udd37\\ud83c\\udffb\\u200d\\u2640\\ufe0f I'm a traveler who reads the fine print, so this is disappointing\"]}, {\"is_agent\": true, \"sentences\": [\"I will forward this to Atlanta Leadership so they are aware of the incident.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Moving forward, I hope it will be a better experience for you for your seating arrangements the next time, Hadas.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Hi Hadas, none of our tickets restrict you to middle seats only.\"]}, {\"is_agent\": true, \"sentences\": [\"If available, you should be able to move to a window or aisle.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your confirm # and I can see if there is another seat to move to.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Moving forward, I hope it will be a better experience for you for your seating arrangements the next time, Hadas.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat.\"]}, {\"is_agent\": true, \"sentences\": [\"@427759 Hi Hadas, none of our tickets restrict you to middle seats only.\"]}, {\"is_agent\": true, \"sentences\": [\"Please DM your confirm # and I can see if there is another seat to move to.\"]}, {\"is_agent\": false, \"sentences\": [\"Glad to hear the policy is not what I was told.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about that not to allowing to sit in the middle seat.\", \"Agents says that they are able to sit in middle seat and moving forward it will be a better experience for seating arrangements the next time.\"], [\"Customer complaints about getting only middle seat while booking air ticket.\", \"Agents informs moving forward he hope to have a better experience for seating arrangements.\"], [\"Customer having issue regarding miss assigning of seating arrangement and lack of cooperation by the agent.\", \"Agent provided information regarding seating arrangement and assigned seating arrangement to the customer.\"], [\"Customer is complaining about having the middle seat always when ticket booked.\", \"Agent updated the customer that if any other seats available he can move to that seat not only middle.\"], [\"The customer says that it would have been nice when he booked his ticket to get a heads up that his purchase only allowed a middle seat and says that he is glad to hear that the policy is not what he was told.\", \"The agent says that none of their tickets restrict him to middle seats only and asks to DM his confirmation number and they will check if there is another seat to move to.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"FUCKING FIX YOUR GAME YOU STUPID CUNTS IV BEEN STUCK ON LOADING LEVEL FOR ABOUT 40 MINS @122172 https://t.co/WMVsGpLXfw\"]}, {\"is_agent\": true, \"sentences\": [\"@528448 If you're still having these issues after clearing your cache your next best bet would be to uninstall / reinstall CoD: IW.\"]}, {\"is_agent\": true, \"sentences\": [\"@528448 If you are unable to load into games this is either a problem with your connection or the game itself on your console.\"]}, {\"is_agent\": true, \"sentences\": [\"@528448 If you'd like more help with this, please DM me.\"]}]], \"abstractive_summaries\": [[\"Customer having a loading issue with gaming.\", \"Agent updated that to clear the console's cache and informed the customer to DM for more help.\"], [\"Customer is complaining about the loading issue and black screen on the game.\", \"Agent suggested to uninstall and reinstall the game and also states that this problem is either with the connection or game itself and asks to DM for further help.\"], [\"Customer is complaining about the game which is stuck on loading level for around 40 mins and when it loads its displays black screen.\", \"Agent updates that this might be the problem with the connection or the game itself on their console, Agent also requests to DM for further assistance.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\\u2019t gaurentee it will be delivered on the day they specified.\"]}, {\"is_agent\": true, \"sentences\": [\"Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date.\"]}, {\"is_agent\": false, \"sentences\": [\"It now says it will be redelivered Monday... when I\\u2019m back at work\"]}, {\"is_agent\": true, \"sentences\": [\"@151164 Please let us know if you don't receive your parcel by Monday.\"]}], [{\"is_agent\": false, \"sentences\": [\"So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\\u2019t gaurentee it will be delivered on the day they specified.\"]}, {\"is_agent\": true, \"sentences\": [\"Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date.\"]}, {\"is_agent\": false, \"sentences\": [\"@AmazonHelp Well it\\u2019s irrelevant if they\\u2019re going to the wrong house...\"]}, {\"is_agent\": true, \"sentences\": [\"@151164 Please let us know if you don't receive your parcel by Monday.\"]}], [{\"is_agent\": false, \"sentences\": [\"So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\\u2019t gaurentee it will be delivered on the day they specified.\"]}, {\"is_agent\": true, \"sentences\": [\"Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date.\"]}, {\"is_agent\": false, \"sentences\": [\"On the tracking it says there have been two delivery attempts but as I\\u2019ve been in my house and haven\\u2019t had a delivery or a card put through my door I know this isn\\u2019t true.\"]}, {\"is_agent\": false, \"sentences\": [\"Not really acceptable though as I pay money for Prime solely because you promise a specified delivery day.\"]}, {\"is_agent\": true, \"sentences\": [\"We strive to offer the best Black Friday and Cyber Week Deals.\"]}, {\"is_agent\": false, \"sentences\": [\"The delivery says it was attempted yesterday and today but it hasn\\u2019t been as I took a day off work to be home for it.\"]}, {\"is_agent\": true, \"sentences\": [\"@151164 Please let us know if you don't receive your parcel by Monday.\"]}], [{\"is_agent\": false, \"sentences\": [\"So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\\u2019t gaurentee it will be delivered on the day they specified.\"]}, {\"is_agent\": true, \"sentences\": [\"Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date.\"]}, {\"is_agent\": false, \"sentences\": [\"On the tracking it says there have been two delivery attempts but as I\\u2019ve been in my house and haven\\u2019t had a delivery or a card put through my door I know this isn\\u2019t true.\"]}, {\"is_agent\": false, \"sentences\": [\"@AmazonHelp It\\u2019s nothing to do with capacity I expect the courier driver hasn\\u2019t actually attempted it or doesn\\u2019t know where he\\u2019s going.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the delayed delivery of a product.\", \"Agent states that the delivery can be delayed due to unforeseen circumstances and will be delivered on re-scheduled date.\"], [\"Customer complains about package being delivered late.\", \"Agent directs customer to inform them if he doesn't receive an parcel by given time.\"], [\"Customer is complaining about the delay of product delivery of amazon prime membership where they failed to receive on specified date.\", \"Agent is asking them to contact by phone or chat and apologized and states that if they don't receive the parcel by monday, they will deliver till 21:00 as they want to resolved this issue asap.\"], [\"Customer is complaining that the amazon primes delivery was yesterday and now they are saying they can't delivered on the day they are specified.\", \"Agent updated that let them know if they don't receive his parcel by monday.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta looking to change my flight Friday, Oct 27.\"]}, {\"is_agent\": false, \"sentences\": [\"Is that an option and what is the cost?\"]}, {\"is_agent\": true, \"sentences\": [\"@415507 The difference in fare is $185.30.\"]}, {\"is_agent\": true, \"sentences\": [\"This would include all airport taxes and fees.\"]}, {\"is_agent\": true, \"sentences\": [\"The ticket is non-refundable changeable with a fee, *ALS\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta I had a first class seat purchased for the original flight, would that be the same with this flight to Chicago?\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta looking to change my flight Friday, Oct 27.\"]}, {\"is_agent\": true, \"sentences\": [\"@415507 The difference in fare is $185.30.\"]}, {\"is_agent\": true, \"sentences\": [\"The ticket is non-refundable changeable with a fee, *ALS\"]}, {\"is_agent\": true, \"sentences\": [\"@415507 and may result in additional fare collection for changes when making a future changes.\"]}, {\"is_agent\": true, \"sentences\": [\"@415507 You can call or you can login to your trip on our website to make changes.\"]}], [{\"is_agent\": false, \"sentences\": [\"Is that an option and what is the cost?\"]}, {\"is_agent\": true, \"sentences\": [\"@415507 The difference in fare is $185.30.\"]}]], \"abstractive_summaries\": [[\"Customer is looking to change the flight on Friday Oct 27 is that an option and asking about cost.\", \"Agent replying that there is an difference in fare and this would include all airport taxes and fees and ticket is non refundable changeable with a fee.\"], [\"Customer wants to change a flight and want first class seat to purchase for chicago.\", \"Agent updated that the charges of ticket is non-refundable and can login to trip.\"], [\"Customer wants to change the flight on Friday, Oct 27 GRMSKV to DL4728 from SLC to ORD and asks the difference in cost.\", \"Agent updates that the difference in fair is $185.30 and suggests to call or login to the trip on their website to make any changes with the given contact number.\"], [\"The customer asking that is there are any difference in fare his changed flight.\", \"The agent updated the customer saying that there will be differnce in fare and its about $185.30.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@126552 @XboxSupport Controller funktioniert nicht und Microsoft will ihn nicht reparieren weil die Konsole neu ist und Amazon kann nicht reparieren und bietet mir eine vollst\\u00e4ndige Erstattung an.\"]}, {\"is_agent\": false, \"sentences\": [\"Light still on, no button press reaction and os said controller is disconnected.\"]}, {\"is_agent\": false, \"sentences\": [\"@XboxSupport I called the German MS Support about it and they told me to go back to amazon, since it\\u2019s their issue not MS. Amazon offers me to send it back and give me a refund but all I want is my Scorpio controller working.\"]}, {\"is_agent\": true, \"sentences\": [\"@694217 Have you reached out to them to see if they can provide the Scorpio edition?\"]}, {\"is_agent\": true, \"sentences\": [\"If the controller option doesn't work, us the accessory option and choose to chat afterward.\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport Preordered the xb1x Scorpio ed.\"]}, {\"is_agent\": false, \"sentences\": [\"And everything works fine except the controller, which freezes.\"]}, {\"is_agent\": false, \"sentences\": [\"Light still on, no button press reaction and os said controller is disconnected.\"]}, {\"is_agent\": true, \"sentences\": [\"@694217 We understand the frustration with that, but if the controller has an internal issue you would need to follow the return policy for the retailer to get a new one.\"]}, {\"is_agent\": true, \"sentences\": [\"You can opt to say \\\"No thank you\\\" to the virtual agent.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the scorpio controller which freezes lights still on no button press reaction and os said controller is disconnected happens only with the batteries inside.\", \"Agents says the controller option doesn't work, the accessory option and choose to chat afterward.\"], [\"Here customer complain about the controller disconnecting issue where with Scorpio edition batteries it wont work and customer does not want to loose his branded batteries and tries to get solution.\", \"Here agent ask the details about it and assist the customer.\"], [\"Customer is complaining about issue with the Xbox controller .\", \"Agent assures the customer and has been escalated to chat team for further assistance..\"], [\"Customer is complaining about his Xbox one x gaming controller which freezes and disconnects, and requests for the replacement.\", \"Agent states to follow the return policy to get a new one and explains about resolving the issue with the help of virtual agent.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@GWRHelp Your lady on the buffet coach is amazing.\"]}, {\"is_agent\": false, \"sentences\": [\"Top customer service and she was so polite I purchased a second time.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you confirm the service you are travelling on please?\"]}, {\"is_agent\": false, \"sentences\": [\"@GWRHelp Cheers Jordan, also is there a reason why the train I\\u2019m on only runs once a week on a Saturday?\"]}, {\"is_agent\": true, \"sentences\": [\"@439201 We operate an earlier direct train from Paignton via Bristol Temple Meads at 0740 and 1132 via Westbury.\"]}, {\"is_agent\": true, \"sentences\": [\"@439201 We also operate a Penzance to Paddington train via BRI departing 0741.\"]}], [{\"is_agent\": false, \"sentences\": [\"@GWRHelp Cheers Jordan, also is there a reason why the train I\\u2019m on only runs once a week on a Saturday?\"]}, {\"is_agent\": true, \"sentences\": [\"@439201 We operate an earlier direct train from Paignton via Bristol Temple Meads at 0740 and 1132 via Westbury.\"]}, {\"is_agent\": true, \"sentences\": [\"@439201 We also operate a Penzance to Paddington train via BRI departing 0741.\"]}]], \"abstractive_summaries\": [[\"The customer appreciates the customer service and politeness of the lady on the buffet coach and asks is there a reason why the train he is on runs only once a week.\", \"The agent by thanking the customer, asks to confirm which service does the customer travelling on and replies that they operate a direct train from Paignton to Westbury and also from Penzance to Paddington.\"], [\"Customer is happy with the service and also asks about the reason why the train they are on runs once a week on a saturday.\", \"Agents updates that they operate earliar direct train from Paignton via Bristol templa meads at 0740 and 1132 via Westbury and also operates Penzance to Paddington train via BRI departing 0741.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"i hate you i hate you i hate you i hate you @AmericanAir\"]}, {\"is_agent\": false, \"sentences\": [\"get me a direct flight to pittsburgh from sna without waiting 4 hours\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 We feel your frustration and we're sorry for the extended travel time.\"]}, {\"is_agent\": true, \"sentences\": [\"Our team will have you where you need to be as quickly as they can.\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 Once you land in PIT, please follow and send us a DM.\"]}, {\"is_agent\": true, \"sentences\": [\"We'd like to send you a little something for your troubles today.\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 We can't promise that, but we can promise to review what happened that caused the flight to delay your plans.\"]}], [{\"is_agent\": false, \"sentences\": [\"get me a direct flight to pittsburgh from sna without waiting 4 hours\"]}, {\"is_agent\": true, \"sentences\": [\"Our team will have you where you need to be as quickly as they can.\"]}, {\"is_agent\": false, \"sentences\": [\"need a new flight\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 We can't promise that, but we can promise to review what happened that caused the flight to delay your plans.\"]}], [{\"is_agent\": false, \"sentences\": [\"get me a direct flight to pittsburgh from sna without waiting 4 hours\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 Once you land in PIT, please follow and send us a DM.\"]}, {\"is_agent\": true, \"sentences\": [\"We'd like to send you a little something for your troubles today.\"]}, {\"is_agent\": true, \"sentences\": [\"@439231 We can't promise that, but we can promise to review what happened that caused the flight to delay your plans.\"]}]], \"abstractive_summaries\": [[\"Customer asking get me a direct flight to Pittsburgh from sna without waiting 4 hours.\", \"Agent updating that our team will have you where you need to be as quickly as they can once you land in pit please follow and send us a DM.\"], [\"Customer is complaining for delayed flight from sna to pittsburgh and demands for new flight.\", \"Agent states that they cannot promise new flight but will review the reason for the delay.\"], [\"Customers want a direct flight from pittsburgh to sna without waiting.\", \"Agent apologised for inconvenience of flight delay and asked to DM.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115725 Y does Verizon make it so dif\\u2019cult 2 contact a live human?\"]}, {\"is_agent\": true, \"sentences\": [\"@298608 Our router is just a standard Ethernet router with a Moca port for TV service and some software tweaks to optimize it for our service.\"]}, {\"is_agent\": false, \"sentences\": [\"@VerizonSupport You CAN\\u2019T recommend a router that would populate the TV guide & On Demand functions, or you won\\u2019t!?\"]}], [{\"is_agent\": false, \"sentences\": [\"@VerizonSupport Trying to find out which model of routers from third parties are viable for use with Verizon Fios internet and cable?\"]}, {\"is_agent\": true, \"sentences\": [\"@298608 You can use any router for your internet, but for TV service you must use our router.\"]}, {\"is_agent\": false, \"sentences\": [\"@VerizonSupport What is the make and model of your router?\"]}, {\"is_agent\": true, \"sentences\": [\"Purchase your own router for internet use.\"]}]], \"abstractive_summaries\": [[\"Customer is inquiring about Verizon Fios internet and cable.\", \"Agent informs customer that only Verizon provided router would populate TV guide .\"], [\"The customer is trying to find out which model of routers from third parties are suitable to use with verizon Fios internet and cable and asks what is the make and model of their router.\", \"The agent replies that the customer can use any router for his internet, but for TV service he must use their router.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Tesco Perhaps this should have been a week in advance of 31st instead of afterwards?\"]}, {\"is_agent\": true, \"sentences\": [\"@225903 Hi Sandy, the days needed to order are advertised clearly, we always advise ordering in advance.\"]}]], \"abstractive_summaries\": [[\"The customer says he will get the cake he ordered after the Halloween and why they will have to order too early.\", \"The agent says that the customer needs to order it in advance and says its available even after the Halloween and anybody wishes can order it.\"], [\"Customer is requesting to order Halloween cake.\", \"Agents informs customer that delivery of cake will be after Halloween.\"], [\"The customer complaining that it has been a week in advance of 31st.\", \"The agent resolves the issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport Siri do t work on IPhone 8plus.\"]}, {\"is_agent\": true, \"sentences\": [\"Can you tell us what happens when you try to use Siri?\"]}, {\"is_agent\": false, \"sentences\": [\"I have disabled and then started again.\"]}, {\"is_agent\": false, \"sentences\": [\"I lock phone and say Hey Siri and nothing.\"]}, {\"is_agent\": true, \"sentences\": [\"Do you currently have \\\"Allow Siri When Locked\\\" enabled under Settings > Siri & Search?\"]}, {\"is_agent\": true, \"sentences\": [\"@248326 iOS 11.2 recently became available.\"]}]], \"abstractive_summaries\": [[\"Customer having an issue with Siri app.\", \"Agent updated the customer to enable the Allow Siri When Locked and Send the URL which is having step by step procedure,Finally informed the customer to send DM for further assist.\"], [\"Customer enquires that whether the siri will work on iPhone 8plus.\", \"Agent asks to create a backup with iTunes or icloud and to update the software and ask to DM if issue still exists.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes?\"]}, {\"is_agent\": false, \"sentences\": [\"@AskeBay I recieved this from UK, basically an Expensive 4 me necklace, was shipped in used baggie with no protectio (1/2)\"]}, {\"is_agent\": false, \"sentences\": [\"@AskeBay I asked 4 Ebay Supervisor 2 call my husband's Cell last night, my phone rejects out of country Voip & robocalls.\"]}, {\"is_agent\": false, \"sentences\": [\"@AskeBay and since I cannot tell if Seller or #PitneyBowes packaged this item this way, how can I leave feedback?\"]}, {\"is_agent\": true, \"sentences\": [\"@129717 1/2 It\\u2019s rare when Pitney Bowes has to repackage items because of original packaging issues, but you\\u2019re still covered.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes?\"]}, {\"is_agent\": false, \"sentences\": [\"@AskeBay I got this Global from UK, it weighs 7oz total.\"]}, {\"is_agent\": false, \"sentences\": [\"@AskeBay I paid close to $19 for this \\\"service\\\".\"]}, {\"is_agent\": true, \"sentences\": [\"You\\u2019ll open a return through our Money Back Guarantee (1/2) ^E\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the packaging and shipping service and wanted to know how to contact with shipping folks at pitney bowes.\", \"Agent updated that they will repack the product and asked to return.\"], [\"Customer is complaining that the item they ordered from UK was not protected and wants to contact the Global Shipping Folks at Pitney Bows.\", \"Agent updates that opening a return will be required for a refund but could expect complete refund and tells that they are unable to provide the contact info of Global Shipping Folks.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\\u2019m dying for a cup of tea\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 Would you like to take this further and make a complaint?\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains Yes please and you have just terminated my follow on train too\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 Sorry to hear this Lisa, have you spoke to a member of the onboard team regarding this.\"]}], [{\"is_agent\": false, \"sentences\": [\"Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\\u2019m dying for a cup of tea\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 Would you like to take this further and make a complaint?\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW\"]}, {\"is_agent\": true, \"sentences\": [\"@140074 As advised the staff onboard would be best to advise further ^MM\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains I think someone\\u2019s kidnapped them or they are on strike\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the service of Virgin Trains.\", \"Agent asked the customer that he spoke to a member of the onboard team regarding this service.\"], [\"Customer is complaining about the disappointing service from the train onboard staff and unable to find any.\", \"Agent offers to make a formal complaint over the issue with the provided URL.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded.\"]}, {\"is_agent\": true, \"sentences\": [\"Please see this link and select create password: https://t.co/ffOix3lHXJ .\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta I don\\u2019t need to change my password..\"]}, {\"is_agent\": true, \"sentences\": [\"@391095 Please contact our Online Support team at 888 750 3284.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded.\"]}, {\"is_agent\": false, \"sentences\": [\"How do I turn it off?\"]}, {\"is_agent\": true, \"sentences\": [\"Please check your profile settings.\"]}, {\"is_agent\": true, \"sentences\": [\"@391095 Please contact our Online Support team at 888 750 3284.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded.\"]}, {\"is_agent\": true, \"sentences\": [\"Please check your profile settings.\"]}, {\"is_agent\": false, \"sentences\": [\"I want to turn off auto checkin\"]}, {\"is_agent\": true, \"sentences\": [\"@391095 Please contact our Online Support team at 888 750 3284.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded.\"]}, {\"is_agent\": true, \"sentences\": [\"@391095 You should be able to turn the automatic check in option off in settings.\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta I can\\u2019t find it..either on settings and then Fly Delta or just within the fly Delta app\"]}, {\"is_agent\": false, \"sentences\": [\"@Delta I don\\u2019t need to change my password..\"]}]], \"abstractive_summaries\": [[\"Customer enquirers about iOS app.\", \"Agent informs customer to contact their online support team at 8887503284.\"], [\"The customer asks how to turn off the auto checkin on the iOS app.\", \"The agent suggests to check the profile settings and asks to contact their online support team.\"], [\"The customer wants to turn off the auto checkin.\", \"The agent asked the customer to contact their online support team at 888 750 3284.\"], [\"Customer is enquirer that auto check in on the iOS app checked me in as standby on my flight on which they usually get upgraded.\", \"Agent suggest that to contact the online support team.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@VirginTrains morning CB have you started your xmas shopping yet PA and HP have not done theres yet?\"]}, {\"is_agent\": true, \"sentences\": [\"@140066 I don't know if he has to be honest, have you CB?\"]}, {\"is_agent\": true, \"sentences\": [\"@140066 Started a while ago, but not finished yet ^CB\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains good one PA and HP have not started theres yet\"]}], [{\"is_agent\": false, \"sentences\": [\"@VirginTrains morning CB have you started your xmas shopping yet PA and HP have not done theres yet?\"]}, {\"is_agent\": true, \"sentences\": [\"@140066 Started a while ago, but not finished yet ^CB\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains good one PA and HP have not started theres yet\"]}]], \"abstractive_summaries\": [[\"Customer is complaining that they have started their Xmas shopping yet PA and HP have not done yet.\", \"Agent updated it starts in while ago.\"], [\"Customer is questioning whether xmas shopping has started yet since PA and HP have not done.\", \"Agent updates that they are unaware of this issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@XboxSupport I get this message when i use Pc if i try using console it kicked me out immediately https://t.co/zCccY7s8UZ\"]}, {\"is_agent\": true, \"sentences\": [\"Have you tried making the purchase on multiple browsers as well?\"]}], [{\"is_agent\": false, \"sentences\": [\"@XboxSupport as a matter as fact ive called them but they told me there is not solution for my prblem but use an xbox 360 in order to get games with gold for 360 in xbox one.\"]}, {\"is_agent\": true, \"sentences\": [\"So you're saying you're not able to claim Games with Gold games unless it's from an Xbox 360?\"]}, {\"is_agent\": true, \"sentences\": [\"I went as if I was going to purchase and Xbox 360 game here and didn't run into any troubles.\"]}]], \"abstractive_summaries\": [[\"The customer is complaining that whenever he is trying to use the console it kicked him out immediately.\", \"The agent asked the customer have he tried making the purchase on multiple browsers as well.\"], [\"Customer is unable to claim games with gold games unless it's from a Xbox 360.\", \"Agent updates that they went as if they were going to purchase Xbox 360 game and didn't run into any troubles.\"], [\"Customer is complaining that he is unable to purchase games using Xbox one.\", \"Agent suggests to try out using a different browsers.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \\u00a3400 to get home with a disabled wife without changing trains\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 When are you travelling David?\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 Have you booked assistance with Journey Care?\"]}, {\"is_agent\": true, \"sentences\": [\"They can help with the change of trains.\"]}, {\"is_agent\": false, \"sentences\": [\"We just did not want to change trains and the journey home was rebooked with your call centre.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 Sorry for that, the only way to change it would be to pay for a change of journey David.\"]}, {\"is_agent\": false, \"sentences\": [\"@VirginTrains The gentleman @1685 station looking after mobility assistance was fantastic #euston Thanks\"]}], [{\"is_agent\": false, \"sentences\": [\"It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \\u00a3400 to get home with a disabled wife without changing trains\"]}, {\"is_agent\": false, \"sentences\": [\"We just did not want to change trains and the journey home was rebooked with your call centre.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 Sorry for that, the only way to change it would be to pay for a change of journey David.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 If you want take it further please do via https://t.co/t20UbyOCSn ^PA\"]}], [{\"is_agent\": false, \"sentences\": [\"@VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe.\"]}, {\"is_agent\": false, \"sentences\": [\"Tried to change trains but we were asked to pay for another train.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 Sorry for that, the only way to change it would be to pay for a change of journey David.\"]}, {\"is_agent\": true, \"sentences\": [\"@598285 If you want take it further please do via https://t.co/t20UbyOCSn ^PA\"]}]], \"abstractive_summaries\": [[\"Customer is trying to change the train and they are asking to pay for another train.\", \"Agent is asking when you are travelling and have you booked assistance with journey care and telling that they can help with the change of trains.\"], [\"Customer is complaining for charging extra for changing the trains.\", \"Agent states that the only way to change journey is by paying the extra fee.\"], [\"Customer is willing to travel without changing train as his wife is diabled who is on wheelchair.\", \"Agent asked the customer whether he have booked for assistance and provided URL for further use.\"], [\"The customer says that they are travelling back to Liverpool from London Euston but only just realised that they have to change at Crewe, they tried to change trains but they were asked to pay for another train.\", \"The agent says that the only way to change it would be to pay for a change of journey and asks to go though the provided link to assist further.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@VerizonSupport Since yesterday when I \\\"renewed\\\" my Ultimate HD from an online chat.\"]}, {\"is_agent\": true, \"sentences\": [\"@757279 Do you happen to have a ticket number ?\"]}, {\"is_agent\": false, \"sentences\": [\"@VerizonSupport NO, just been on hold and back and forth with accounts and tech help.\"]}, {\"is_agent\": true, \"sentences\": [\"@757279 Please click here and submit name and phone number for assistance.\"]}]], \"abstractive_summaries\": [[\"Customer says that he have renewed his ultimate HD from an online chat.\", \"Agent asked the customer that when he changed the account have they received the order number and asked to submit name and phone number in the URL for further assistance.\"], [\"The customer requesting a help from the agent.\", \"The agent asks for a order number and ask him to submit phone number and name for assistance.\"], [\"The customer says that since the previous day when he renewed his Ultimate HD from an online chat, he was not been able to get red zone.\", \"The agent asks how long the customer was not been able to get red zone and asks to DM to assist further on the issue.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@CoxHelp LOVE my contour and this error I get 87% of the time!\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 That's not good, does resetting the box help when you run into this error message?\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Hi, I'd like to confirm are you not able to watch any channels at all or please when this message appears?\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Thereafter, if the error still occurs we'll need to schedule a service appointment for a Field Tech to check things out - it's possible your box may need to be swapped.\"]}], [{\"is_agent\": false, \"sentences\": [\"@CoxHelp LOVE my contour and this error I get 87% of the time!\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Please disconnect the power cord for a full 5 mins.\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Thereafter, if the error still occurs we'll need to schedule a service appointment for a Field Tech to check things out - it's possible your box may need to be swapped.\"]}], [{\"is_agent\": false, \"sentences\": [\"@CoxHelp LOVE my contour and this error I get 87% of the time!\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 That's not good, does resetting the box help when you run into this error message?\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Have you swapped out the box for this issue previously?\"]}, {\"is_agent\": true, \"sentences\": [\"We can have a tech come out to do some more troubleshooting?\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Please disconnect the power cord for a full 5 mins.\"]}, {\"is_agent\": true, \"sentences\": [\"Should you get the same error message we can send a signal from the office.\"]}, {\"is_agent\": true, \"sentences\": [\"@277428 Thereafter, if the error still occurs we'll need to schedule a service appointment for a Field Tech to check things out - it's possible your box may need to be swapped.\"]}]], \"abstractive_summaries\": [[\"Customer is saying that the error like LOVE my contour appears so many times.\", \"Agent asked the customer to order something on demand to check for an error and then schedule a service appointment for a Field tech.\"], [\"The customer was complaining that he is getting an error message 87% of the time.\", \"The agent asked them to disconnect the power cord for full 5 mins and then asked to give a try to order.\"], [\"Customer is complaining about the error message which occurs 87% of the time.\", \"Agent suggested that if error still exists need to reach out to field tech for further assistance and need to swapped the box if possible.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@115858 we need another update I\\u2019m still seeing box\\u2019s with question marks on it..\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 The 11.1.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication.\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Well when is that gonna get fixed?\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 If you're still seeing the issue on other people's posts, then the issue can be resolved once they update to the latest iOS version; however, this will not remove the symbols shown on previous post or messages.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115858 we need another update I\\u2019m still seeing box\\u2019s with question marks on it..\"]}, {\"is_agent\": true, \"sentences\": [\"Are you seeing the error still when typing your own messages or viewing other people's messages?\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 The 11.1.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication.\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 If you're still seeing the issue on other people's posts, then the issue can be resolved once they update to the latest iOS version; however, this will not remove the symbols shown on previous post or messages.\"]}], [{\"is_agent\": false, \"sentences\": [\"@115858 we need another update I\\u2019m still seeing box\\u2019s with question marks on it..\"]}, {\"is_agent\": true, \"sentences\": [\"Are you seeing the error still when typing your own messages or viewing other people's messages?\"]}, {\"is_agent\": false, \"sentences\": [\"If so then yes I\\u2019m stilling seeing the error.\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 The 11.1.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication.\"]}, {\"is_agent\": true, \"sentences\": [\"@664381 If you're still seeing the issue on other people's posts, then the issue can be resolved once they update to the latest iOS version; however, this will not remove the symbols shown on previous post or messages.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the issues with typing.\", \"Agent states that the issue will be resolved on updating to the latest version.\"], [\"Customer is seeing the error with box and question marks on it.\", \"Agent suggested the new version of iOS so that it can be resolve for previous posts and messages.\"], [\"The customer says that they need another update as he is till seeing the errors like box with question marks on it.\", \"The agent asks whether he still seeing the error when typing messages or while seeing other people's messages and informs that the 11.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication and the issue can be resolved once the new update is available.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import.\"]}, {\"is_agent\": false, \"sentences\": [\"The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages?\"]}, {\"is_agent\": true, \"sentences\": [\"@242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB\"]}, {\"is_agent\": true, \"sentences\": [\"@242694 Could you please send us the link to the created post so we can alert the team?\"]}], [{\"is_agent\": false, \"sentences\": [\"@AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import.\"]}, {\"is_agent\": true, \"sentences\": [\"@242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB\"]}, {\"is_agent\": true, \"sentences\": [\"@242694 A forum engineer has replied to your post.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import.\"]}, {\"is_agent\": false, \"sentences\": [\"The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages?\"]}, {\"is_agent\": true, \"sentences\": [\"@242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB\"]}, {\"is_agent\": true, \"sentences\": [\"Please have a look and reply to the thread if you need further assistance.\"]}]], \"abstractive_summaries\": [[\"Here customer taking a trail to sing up log analytics where he is facing issue to make a list so asking for the help.\", \"Agent is asking for the link so that he can alert his team engineer to work on it and get it resolved.\"], [\"Customer enquires that they have signed up a trial for log analytics for custom log import and without getting error messages no log import configuration is being added in the list.\", \"Agent replied that the forum engineer will look into it and they can reach out for further assistance.\"], [\"The customer says that he has signed up a trail for log analytics but he is having an issue in adding a custom log import configuration.\", \"The agent asks to post the information regarding the isuue via provided link and to send them the link and says A forum engineer has replied to the post, then asks to reply to the thread for further assistance.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again.\"]}, {\"is_agent\": false, \"sentences\": [\"@JetBlue sorry I'm not clear...are you suggesting I call O'Hare or JetBlue?\"]}, {\"is_agent\": false, \"sentences\": [\"I wasn't at the airport, I was getting notifications from the app and email.\"]}, {\"is_agent\": true, \"sentences\": [\"@353679 Our most current information only shows the current departure time, it's likely that there was an aircraft swap to lessen the delay.\"]}], [{\"is_agent\": false, \"sentences\": [\"@JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again.\"]}, {\"is_agent\": true, \"sentences\": [\"Our airport crew has the most accurate information.\"]}, {\"is_agent\": false, \"sentences\": [\"@JetBlue sorry I'm not clear...are you suggesting I call O'Hare or JetBlue?\"]}, {\"is_agent\": false, \"sentences\": [\"I wasn't at the airport, I was getting notifications from the app and email.\"]}, {\"is_agent\": true, \"sentences\": [\"@353679 Our most current information only shows the current departure time, it's likely that there was an aircraft swap to lessen the delay.\"]}], [{\"is_agent\": false, \"sentences\": [\"@JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again.\"]}, {\"is_agent\": true, \"sentences\": [\"Reach out to them for the most accurate update.\"]}]], \"abstractive_summaries\": [[\"Customer was confused about the delayed then undelayed, now delayed again.\", \"Agent says that most current information only shows the current departure time, it's likely that there was an aircraft swap to lesson the delay.\"], [\"Customer is complaining that flight from ORD- BOS was delayed then undelayed and again delayed.\", \"Agent updated the most current information only shows the current deparure time and it's likely that there was an aircraft swap to lessen the delay.\"], [\"The customer is complaining that the flight was delayed and undelayed and delayed again.\", \"The agent asked him to reach out to the airport crew for the accurate information.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins...\"]}, {\"is_agent\": true, \"sentences\": [\"@740448 Hi Shenman, they should be inside the packaging.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco but as pre-order how would retailers know which product to hand out to pre-orders as all look same?\"]}, {\"is_agent\": true, \"sentences\": [\"@740448 Hi there, I've spoken to my Support Team to confirm, and they've advised that you would need to speak to EA.\"]}], [{\"is_agent\": false, \"sentences\": [\"Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins...\"]}, {\"is_agent\": true, \"sentences\": [\"@740448 Hi Shenman, they should be inside the packaging.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco thanks but I checked and they only had one version of the game.\"]}, {\"is_agent\": true, \"sentences\": [\"@740448 Hi there, I've spoken to my Support Team to confirm, and they've advised that you would need to speak to EA.\"]}], [{\"is_agent\": false, \"sentences\": [\"Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins...\"]}, {\"is_agent\": true, \"sentences\": [\"Please contact the game creators.\"]}, {\"is_agent\": false, \"sentences\": [\"@Tesco but as pre-order how would retailers know which product to hand out to pre-orders as all look same?\"]}, {\"is_agent\": true, \"sentences\": [\"@740448 Hi there, I've spoken to my Support Team to confirm, and they've advised that you would need to speak to EA.\"]}]], \"abstractive_summaries\": [[\"The customer is appealing that he missed something in his pre ordered shopping.\", \"The agent asking the customer to check inside the packing and advising the customer to speak to EA.\"], [\"Customer is complaining that he is unable to find the promo card offer in the pre ordered game.\", \"Agent states that would be inside the packaging and requests to speak to supplier on the issue.\"], [\"Customer is having an issue with gaming app.\", \"Agent updated that please contact game creators and updated the customer to speak with EA.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@VerizonSupport Pixelated picture, no sound, and the signal goes in and out.\"]}, {\"is_agent\": true, \"sentences\": [\"@529736 Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect.\"]}, {\"is_agent\": false, \"sentences\": [\"@VerizonSupport I think I am on hold now to cancel the service.\"]}, {\"is_agent\": true, \"sentences\": [\"You can try swapping out the COAX cable screwed in, but we can't test anything.\"]}], [{\"is_agent\": false, \"sentences\": [\"@VerizonSupport Can\\u2019t get service on the TV.\"]}, {\"is_agent\": true, \"sentences\": [\"@529736 We don't offer support unless you have a box.\"]}, {\"is_agent\": true, \"sentences\": [\"You can try swapping out the COAX cable screwed in, but we can't test anything.\"]}, {\"is_agent\": false, \"sentences\": [\"@VerizonSupport Well, I\\u2019ve now been on trying to change services and they\\u2019re jerking me around.\"]}]], \"abstractive_summaries\": [[\"Customer is complaining about the fluctuating signal, Pixelated picture and no sound on his TV.\", \"Agent requests to try by reconnecting the coax cable and to try by changing the coax cable.\"], [\"The customer says he is not getting service in his TV and says he is now been trying to change services.\", \"The agent replies they don't offer support unless the customers have box and suggests to try swapping out the COAX cable.\"], [\"The customer is complaining that he was facing pixelated picture, no sound and the signal in and out issues with all the channels.\", \"The agent asked to swap the coax cable screwed in-.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\\u2019t make calls or receive them,what I do?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Being able to make and receive calls is important and we'd like to help.\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\\n\\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Yes,I contact them but they don\\u2019t give me a solution,and yes,I complete everything you say me,without restored.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\\u2019t make calls or receive them,what I do?\"]}, {\"is_agent\": true, \"sentences\": [\"Which exact iOS version is installed on it and have you tried any steps yet?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport Not new but recent.my information can delete?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Restoring your device will place a new version of the iOS on your device which can help resolve this issue.\"]}, {\"is_agent\": true, \"sentences\": [\"Let's discuss it more in DM.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\\u2019t make calls or receive them,what I do?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Being able to make and receive calls is important and we'd like to help.\"]}, {\"is_agent\": true, \"sentences\": [\"Which exact iOS version is installed on it and have you tried any steps yet?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian.\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\\n\\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided?\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Restoring your device will place a new version of the iOS on your device which can help resolve this issue.\"]}], [{\"is_agent\": false, \"sentences\": [\"@AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\\u2019t make calls or receive them,what I do?\"]}, {\"is_agent\": true, \"sentences\": [\"Which exact iOS version is installed on it and have you tried any steps yet?\"]}, {\"is_agent\": false, \"sentences\": [\"@AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian.\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\\n\\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes?\"]}, {\"is_agent\": true, \"sentences\": [\"You can follow the steps in this link for restoring: https://t.co/swvuDDNFQT If you have any questions, send them over to us in DM from this link: https://t.co/GDrqU22YpT\"]}, {\"is_agent\": true, \"sentences\": [\"@784254 Restoring your device will place a new version of the iOS on your device which can help resolve this issue.\"]}]], \"abstractive_summaries\": [[\"Customer is unable to do incoming and outgoing calls.\", \"Agent ask customer to restore the device and ask DM for further assistance.\"], [\"The customer says that he can't make calls or receive them and asks whether all his data will be erased if he restores the device.\", \"The agent asks what version of iOS installed and asks to restore the phone and also says to discuss more about the issue in DM.\"], [\"Here customer ask agent a help to resolve the issue where customer cant able to make or receive call on her device.\", \"Agent ask customer to follow some steps given in the link if she faces same problem she can restore her device through which she receives new version of IOS and issue may get resolve.\"], [\"Customer complains that he has iPhone 7+ mobile phone where he is unable to make or receive calls.\", \"Agent suggested that restoring the device will place a new version of the iOS which can solve this issue and ask to DM for further assistance.\"]]}}", + "{\"summaries\": {\"extractive_summaries\": [[{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care does Mpesa have any delays?\"]}, {\"is_agent\": false, \"sentences\": [\"I've been sent cash and I haven't got the message yet.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Then that is not M-PESA issue but SMS issue on your phone.\"]}, {\"is_agent\": true, \"sentences\": [\"If you use a dual-SIM handset take out the SIM card for a while for delayed SMS.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Kindly DM https://t.co/jF6LqBUAqM your number, full name and ID for us to check your number.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care does Mpesa have any delays?\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Then that is not M-PESA issue but SMS issue on your phone.\"]}, {\"is_agent\": true, \"sentences\": [\"You can check M-PESA statement to confirm transactions ..\"]}, {\"is_agent\": true, \"sentences\": [\"If you use a dual-SIM handset take out the SIM card for a while for delayed SMS.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Kindly DM https://t.co/jF6LqBUAqM your number, full name and ID for us to check your number.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care does Mpesa have any delays?\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Then that is not M-PESA issue but SMS issue on your phone.\"]}, {\"is_agent\": true, \"sentences\": [\"You can check M-PESA statement to confirm transactions ..\"]}, {\"is_agent\": true, \"sentences\": [\"If you use a dual-SIM handset take out the SIM card for a while for delayed SMS.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Kindly DM https://t.co/jF6LqBUAqM your number, full name and ID for us to check your number.\"]}], [{\"is_agent\": false, \"sentences\": [\"@Safaricom_Care does Mpesa have any delays?\"]}, {\"is_agent\": false, \"sentences\": [\"I've been sent cash and I haven't got the message yet.\"]}, {\"is_agent\": true, \"sentences\": [\"We have no issues reported with M-PESA services.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Then that is not M-PESA issue but SMS issue on your phone.\"]}, {\"is_agent\": true, \"sentences\": [\"@350562 Kindly DM https://t.co/jF6LqBUAqM your number, full name and ID for us to check your number.\"]}]], \"abstractive_summaries\": [[\"Customer having an issue with SMS.\", \"Agent updated that to take out the sim card for a while for delayed SMS and also informed to sent DM with full name,number and ID to check.\"], [\"Customer is complaining about the Mpesa service as they have not received the message after sending the cash.\", \"Agent request to DM thier number, full name and ID to check the phone number.\"], [\"Customer complains about sim card issue.\", \"Agent updated the customer to DM of contact details further assistance.\"], [\"Customer is unable to receive the message for the cash is sent.\", \"Agent updated that no issue in M-PESA service and updated the customer to DM the number with full name and ID to check the number.\"]]}}" + ], + "log": [ + [ + { + "turn id": 1, + "user utterance": "@hulu_support My watchlist is not updating with new episodes (past couple days). Any idea why?", + "system response": "@658975 Apologies for the trouble, Norlene! We're looking into this. In the meantime, try navigating to the season / episode manually.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@hulu_support Tried logging out/back in, that didn\u2019t help", + "system response": "@658975 Sorry! \ud83d\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon!", + "dialog history": " @hulu_support My watchlist is not updating with new episodes (past couple days). Any idea why? @658975 Apologies for the trouble, Norlene! We're looking into this. In the meantime, try navigating to the season / episode manually.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@hulu_support Thank you! Some shows updated overnight, but others did not...", + "system response": "@658975 We definitely understand, Norlene. For now, we recommend checking the show page for these shows as the new eps will be there", + "dialog history": " @hulu_support My watchlist is not updating with new episodes (past couple days). Any idea why? @658975 Apologies for the trouble, Norlene! We're looking into this. In the meantime, try navigating to the season / episode manually. @hulu_support Tried logging out/back in, that didn\u2019t help @658975 Sorry! \ud83d\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon!", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@hulu_support As of this morning, the problem seems to be resolved. Watchlist updated overnight with all new episodes. Thank you for your attention to this matter! I love Hulu \ud83d\udc9a", + "system response": "@658975 Awesome! That's what we love to hear. If you happen to need anything else, we'll be here to support! \ud83d\udc9a", + "dialog history": " @hulu_support My watchlist is not updating with new episodes (past couple days). Any idea why? @658975 Apologies for the trouble, Norlene! We're looking into this. In the meantime, try navigating to the season / episode manually. @hulu_support Tried logging out/back in, that didn\u2019t help @658975 Sorry! \ud83d\ude14 We assure you that our team is working hard to investigate, and we hope to have a fix ready soon! @hulu_support Thank you! Some shows updated overnight, but others did not... @658975 We definitely understand, Norlene. For now, we recommend checking the show page for these shows as the new eps will be there", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AirbnbHelp hi , my Acc was linked to an old number. Now I\u2019m asked to verify my Acc , where a code / call wil be sent to my old number. Any way that I can link my Acc to my current number? Pls help", + "system response": "@637109 Hi there, we are here to help. We will have a specialist contact you about changing your phone number. Thank you.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AirbnbHelp Thanks. Hope to get in touch soon", + "system response": "@637109 That is no problem. Please let us know if you have any further questions in the meantime.", + "dialog history": " @AirbnbHelp hi , my Acc was linked to an old number. Now I\u2019m asked to verify my Acc , where a code / call wil be sent to my old number. Any way that I can link my Acc to my current number? Pls help @637109 Hi there, we are here to help. We will have a specialist contact you about changing your phone number. Thank you.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AirbnbHelp Hi sorry , is it for my account : __email__", + "system response": "@637109 Can you please delete this post as it does have personal info in it. We have updated your Case Manager https://t.co/WCQEFGIlXC @637109 who will be following up with you shortly. Feel free to DM us anytime with any other questions or concerns 2/2", + "dialog history": " @AirbnbHelp hi , my Acc was linked to an old number. Now I\u2019m asked to verify my Acc , where a code / call wil be sent to my old number. Any way that I can link my Acc to my current number? Pls help @637109 Hi there, we are here to help. We will have a specialist contact you about changing your phone number. Thank you. @AirbnbHelp Thanks. Hope to get in touch soon @637109 That is no problem. Please let us know if you have any further questions in the meantime.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AirbnbHelp Thank you", + "system response": "@637109 That is no problem. Please do not hesitate to contact us with any further questions. Thank you.", + "dialog history": " @AirbnbHelp hi , my Acc was linked to an old number. Now I\u2019m asked to verify my Acc , where a code / call wil be sent to my old number. Any way that I can link my Acc to my current number? Pls help @637109 Hi there, we are here to help. We will have a specialist contact you about changing your phone number. Thank you. @AirbnbHelp Thanks. Hope to get in touch soon @637109 That is no problem. Please let us know if you have any further questions in the meantime. @AirbnbHelp Hi sorry , is it for my account : __email__ @637109 Can you please delete this post as it does have personal info in it. We have updated your Case Manager https://t.co/WCQEFGIlXC @637109 who will be following up with you shortly. Feel free to DM us anytime with any other questions or concerns 2/2", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115858 the new update ios11 sucks. I can\u2019t even use some apps on my phone.", + "system response": "@368952 We want your iPhone to work properly, and we are here for you. Which apps are giving you trouble, and which iPhone?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport 6s. Words with friends @AppleSupport Words pro", + "system response": "@368952 Do you see app updates in App Store > Updates? Also, are you using iOS 11.0.3?", + "dialog history": " @115858 the new update ios11 sucks. I can\u2019t even use some apps on my phone. @368952 We want your iPhone to work properly, and we are here for you. Which apps are giving you trouble, and which iPhone?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport I am using 11.0.3 and there are no updates for words pro that I can find", + "system response": "@368952 Thanks for checking. Next, what happens in that app that makes it unusable?", + "dialog history": " @115858 the new update ios11 sucks. I can\u2019t even use some apps on my phone. @368952 We want your iPhone to work properly, and we are here for you. Which apps are giving you trouble, and which iPhone? @AppleSupport 6s. Words with friends @AppleSupport Words pro @368952 Do you see app updates in App Store > Updates? Also, are you using iOS 11.0.3?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport It\u2019s says it\u2019s not compatible.", + "system response": "@368952 Thanks for confirming this. Send us a DM and we'll work from there: https://t.co/GDrqU22YpT", + "dialog history": " @115858 the new update ios11 sucks. I can\u2019t even use some apps on my phone. @368952 We want your iPhone to work properly, and we are here for you. Which apps are giving you trouble, and which iPhone? @AppleSupport 6s. Words with friends @AppleSupport Words pro @368952 Do you see app updates in App Store > Updates? Also, are you using iOS 11.0.3? @AppleSupport I am using 11.0.3 and there are no updates for words pro that I can find @368952 Thanks for checking. Next, what happens in that app that makes it unusable?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115817 @UPSHelp FUCK YOU AND YOUR SHITTY PARCEL SERVICE YOUR DELIVERY DRIVERS ARE FUCKING LAZY CUNTS", + "system response": "@696741 We don't want to leave you feeling this way. Please provide more details so that we can help you. DM us. ^ML https://t.co/wKJHDXWGRQ", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@UPSHelp I\u2019m not DM\u2019ing you because you\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\u2019re at the post office", + "system response": "@696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery. One is Surepost and the other is Mail Innovations. ^LD https://t.co/wKJHDXWGRQ", + "dialog history": " @115817 @UPSHelp FUCK YOU AND YOUR SHITTY PARCEL SERVICE YOUR DELIVERY DRIVERS ARE FUCKING LAZY CUNTS @696741 We don't want to leave you feeling this way. Please provide more details so that we can help you. DM us. ^ML https://t.co/wKJHDXWGRQ", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@UPSHelp Well isn\u2019t that 3 service levels? And why did my app say you attempted to deliver my package when you clearly didn\u2019t. Absolute joke", + "system response": "@696741 1. Surepost 2. Mail Innovations. We will need the tracking number for that package to look into it further. If you DM us that information we can check into it for you. ^LD https://t.co/wKJHDXWGRQ", + "dialog history": " @115817 @UPSHelp FUCK YOU AND YOUR SHITTY PARCEL SERVICE YOUR DELIVERY DRIVERS ARE FUCKING LAZY CUNTS @696741 We don't want to leave you feeling this way. Please provide more details so that we can help you. DM us. ^ML https://t.co/wKJHDXWGRQ @UPSHelp I\u2019m not DM\u2019ing you because you\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\u2019re at the post office @696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery. One is Surepost and the other is Mail Innovations. ^LD https://t.co/wKJHDXWGRQ", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@UPSHelp So surepost is where your shit company just gets your drivers to drop off everyone\u2019s parcels at the post office? I didn\u2019t trust your shit app and went to go collect my item today and they didn\u2019t have it 20 mins later they did when on the app it said it was coming tomorrow", + "system response": "@696741 Surepost is a contracted service where we deliver the package from the shipper to USPS for them to do the final delivery. If you do want help we will need the tracking number to see what specifically is going on. ^LD https://t.co/wKJHDXWGRQ", + "dialog history": " @115817 @UPSHelp FUCK YOU AND YOUR SHITTY PARCEL SERVICE YOUR DELIVERY DRIVERS ARE FUCKING LAZY CUNTS @696741 We don't want to leave you feeling this way. Please provide more details so that we can help you. DM us. ^ML https://t.co/wKJHDXWGRQ @UPSHelp I\u2019m not DM\u2019ing you because you\u2019re a useless company every week I get a delivery from you and the lazy driver just gives the post office the items and then the app tells me they are gonna deliver the next day then 20 mins later says they\u2019re at the post office @696741 There is two service levels where we are required to deliver the packages from the shipper to the Post Office and they take care of the final delivery. One is Surepost and the other is Mail Innovations. ^LD https://t.co/wKJHDXWGRQ @UPSHelp Well isn\u2019t that 3 service levels? And why did my app say you attempted to deliver my package when you clearly didn\u2019t. Absolute joke @696741 1. Surepost 2. Mail Innovations. We will need the tracking number for that package to look into it further. If you DM us that information we can check into it for you. ^LD https://t.co/wKJHDXWGRQ", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Stuck at Staines waiting for a Reading train, why no information or advice being passed on to passengers on the platform? @SW_Help", + "system response": "@507897 Hi, due to electric supply problems trains are not running to Reading. https://t.co/32WcR5jrvQ ^BK", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SW_Help I know the reason, but I don't think it unreasonable to have announcements or staff giving updates. E.g the 8.42 was going to Wokingham it is now going to Reading. Why wasn't this announced?", + "system response": "@507897 Hi, no trains are currently able to run to Reading. ^BK", + "dialog history": " Stuck at Staines waiting for a Reading train, why no information or advice being passed on to passengers on the platform? @SW_Help @507897 Hi, due to electric supply problems trains are not running to Reading. https://t.co/32WcR5jrvQ ^BK", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SW_Help Yeah I can see it has changed back to Wokingham again. @SW_Help So what's the excuse for now terminating this train at Ascot. This is appalling! @SW_Help And you change your mind again and open the line.", + "system response": "@507897 Hi Adrian, we have just been informed by @115793 engineers that the line is open again and trains can now run between Wokingham and Reading. Sorry for the confusion. ^MB", + "dialog history": " Stuck at Staines waiting for a Reading train, why no information or advice being passed on to passengers on the platform? @SW_Help @507897 Hi, due to electric supply problems trains are not running to Reading. https://t.co/32WcR5jrvQ ^BK @SW_Help I know the reason, but I don't think it unreasonable to have announcements or staff giving updates. E.g the 8.42 was going to Wokingham it is now going to Reading. Why wasn't this announced? @507897 Hi, no trains are currently able to run to Reading. ^BK", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@sainsburys Do you stock this at Leicester Fosse Park? If so, which aisle? Thank you! https://t.co/X7ShJpBwfX", + "system response": "@265508 Hi Lynn! This product will be available in aisle 7. If you struggle to locate it, one of our colleagues will be able to help! Dee", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sainsburys Wonderful, thank you. In other news, our nectar card still comes up with Cybill... \ud83d\ude02", + "system response": "@265508 Still comes up with Cybill? Could you explain what you mean Lynn? Thanks, Dee", + "dialog history": " @sainsburys Do you stock this at Leicester Fosse Park? If so, which aisle? Thank you! https://t.co/X7ShJpBwfX @265508 Hi Lynn! This product will be available in aisle 7. If you struggle to locate it, one of our colleagues will be able to help! Dee", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sainsburys https://t.co/dWpJEgyTWo", + "system response": "@265508 That's a strange one Lynn. Does this happen every time? Dan", + "dialog history": " @sainsburys Do you stock this at Leicester Fosse Park? If so, which aisle? Thank you! https://t.co/X7ShJpBwfX @265508 Hi Lynn! This product will be available in aisle 7. If you struggle to locate it, one of our colleagues will be able to help! Dee @sainsburys Wonderful, thank you. In other news, our nectar card still comes up with Cybill... \ud83d\ude02 @265508 Still comes up with Cybill? Could you explain what you mean Lynn? Thanks, Dee", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@sainsburys Yep! Very weird", + "system response": "@265508 Thanks Lynn. We'll look into this and get back to you ASAP! Dan", + "dialog history": " @sainsburys Do you stock this at Leicester Fosse Park? If so, which aisle? Thank you! https://t.co/X7ShJpBwfX @265508 Hi Lynn! This product will be available in aisle 7. If you struggle to locate it, one of our colleagues will be able to help! Dee @sainsburys Wonderful, thank you. In other news, our nectar card still comes up with Cybill... \ud83d\ude02 @265508 Still comes up with Cybill? Could you explain what you mean Lynn? Thanks, Dee @sainsburys https://t.co/dWpJEgyTWo @265508 That's a strange one Lynn. Does this happen every time? Dan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@sainsburys Hi -After a good 15 minutes walking up and down aisle 7, then 8 & 9, then asking cust services - turns out this store doesn't stock this \ud83d\ude11\ud83e\udd14\ud83d\ude24", + "system response": "@265508 Can you please DM me your Nectar card number using the link provided so we can look into this for you? Thanks, Gabby https://t.co/MdMtnTlX6H", + "dialog history": " @sainsburys Do you stock this at Leicester Fosse Park? If so, which aisle? Thank you! https://t.co/X7ShJpBwfX @265508 Hi Lynn! This product will be available in aisle 7. If you struggle to locate it, one of our colleagues will be able to help! Dee @sainsburys Wonderful, thank you. In other news, our nectar card still comes up with Cybill... \ud83d\ude02 @265508 Still comes up with Cybill? Could you explain what you mean Lynn? Thanks, Dee @sainsburys https://t.co/dWpJEgyTWo @265508 That's a strange one Lynn. Does this happen every time? Dan @sainsburys Yep! Very weird @265508 Thanks Lynn. We'll look into this and get back to you ASAP! Dan", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@NikeSupport doing the 5K plan on the run app & I\u2019ve consistently done better/longer than the suggestions. This morning it asked to update plan using my new (improved) times & it cut next week\u2019s runs by more than half & slowed my times even more. Why?", + "system response": "@791446 Let's figure this out. Did you complete all workouts in your previous week in your Coach plan?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@NikeSupport Yes. I haven\u2019t missed a workout. For example, today started week 5, I originally had a recovery run of 4.25 miles that was changed to 1.5 miles w/ a 2 min slower time. The mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on my new data.", + "system response": "@791446 Got it. Can you tell us what device, operating system and version of the app you're using?", + "dialog history": " @NikeSupport doing the 5K plan on the run app & I\u2019ve consistently done better/longer than the suggestions. This morning it asked to update plan using my new (improved) times & it cut next week\u2019s runs by more than half & slowed my times even more. Why? @791446 Let's figure this out. Did you complete all workouts in your previous week in your Coach plan?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@NikeSupport iPhone 7+ \nVersion 11.1.2 \nNRC App Version: 5.10.0 \n\nThanks!", + "system response": "@791446 Thanks for that information. Mind passing us screenshots of what you're seeing?", + "dialog history": " @NikeSupport doing the 5K plan on the run app & I\u2019ve consistently done better/longer than the suggestions. This morning it asked to update plan using my new (improved) times & it cut next week\u2019s runs by more than half & slowed my times even more. Why? @791446 Let's figure this out. Did you complete all workouts in your previous week in your Coach plan? @NikeSupport Yes. I haven\u2019t missed a workout. For example, today started week 5, I originally had a recovery run of 4.25 miles that was changed to 1.5 miles w/ a 2 min slower time. The mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on my new data. @791446 Got it. Can you tell us what device, operating system and version of the app you're using?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@NikeSupport Sorry, screenshots of what exactly?", + "system response": "@791446 We'll be able to assist you better over the phone. Please give us a call at 1-800-379-6453 (8a-5p PT, M-F) when you get the chance.", + "dialog history": " @NikeSupport doing the 5K plan on the run app & I\u2019ve consistently done better/longer than the suggestions. This morning it asked to update plan using my new (improved) times & it cut next week\u2019s runs by more than half & slowed my times even more. Why? @791446 Let's figure this out. Did you complete all workouts in your previous week in your Coach plan? @NikeSupport Yes. I haven\u2019t missed a workout. For example, today started week 5, I originally had a recovery run of 4.25 miles that was changed to 1.5 miles w/ a 2 min slower time. The mileage total for this week dropped from 12.5 miles to 6.25 after the app updated based on my new data. @791446 Got it. Can you tell us what device, operating system and version of the app you're using? @NikeSupport iPhone 7+ \nVersion 11.1.2 \nNRC App Version: 5.10.0 \n\nThanks! @791446 Thanks for that information. Mind passing us screenshots of what you're seeing?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@LondonMidland you didn\u2019t even. Ask me to pass on an apology to my friend for this farce https://t.co/DKEUdzjORN", + "system response": "@267282 I'm sorry if your tweet was missed and for the problems yesterday evening.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@LondonMidland You had Fucked off home leaving your passengers stranded for three hours it\u2019s appalling", + "system response": "@267282 I appreciate the frustration but I would ask you to not continue swearing at me thank you", + "dialog history": " @LondonMidland you didn\u2019t even. Ask me to pass on an apology to my friend for this farce https://t.co/DKEUdzjORN @267282 I'm sorry if your tweet was missed and for the problems yesterday evening.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@LondonMidland ok explain why you LEFT for the day leaving your customers stranded?", + "system response": "@267282 our standard hours currently are 7am - 7pm Monday to Friday. We work to those hours", + "dialog history": " @LondonMidland you didn\u2019t even. Ask me to pass on an apology to my friend for this farce https://t.co/DKEUdzjORN @267282 I'm sorry if your tweet was missed and for the problems yesterday evening. @LondonMidland You had Fucked off home leaving your passengers stranded for three hours it\u2019s appalling @267282 I appreciate the frustration but I would ask you to not continue swearing at me thank you", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@LondonMidland So you don\u2019t do overtime if it means your customers need help? Do you not care about your customers?", + "system response": "@267282 at the current time, we are contracted to those hours any updates from then would be made at stations @267282 If you would like a full response as it's very difficult on here due to character limit please email us __email__", + "dialog history": " @LondonMidland you didn\u2019t even. Ask me to pass on an apology to my friend for this farce https://t.co/DKEUdzjORN @267282 I'm sorry if your tweet was missed and for the problems yesterday evening. @LondonMidland You had Fucked off home leaving your passengers stranded for three hours it\u2019s appalling @267282 I appreciate the frustration but I would ask you to not continue swearing at me thank you @LondonMidland ok explain why you LEFT for the day leaving your customers stranded? @267282 our standard hours currently are 7am - 7pm Monday to Friday. We work to those hours", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at.", + "system response": "@127318 Good morning. In some areas of our markets our network is not yet able to provide those speeds. We do not offer a... https://t.co/FtPfIhKYfd", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Ask_Spectrum My area offered me 100mb for more money so now that this is the standard and they do offer 100mb shouldn\u2019t I receive it right away", + "system response": "@127318 I would be happy to take a look. If you upgraded to the 100 plan and are not receiving this we can investigate. H... https://t.co/FtPfIhKYfd", + "dialog history": " @Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at. @127318 Good morning. In some areas of our markets our network is not yet able to provide those speeds. We do not offer a... https://t.co/FtPfIhKYfd", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Ask_Spectrum I have the 60mb plan but I watch many commercials saying they offer 100mb for the same price. My area has 100mb so shouldn\u2019t I be getting it", + "system response": "@127318 I am sorry, the advertisements are package/product prices for new customers. If you would like to upgrade that sh... https://t.co/FtPfIhKYfd", + "dialog history": " @Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at. @127318 Good morning. In some areas of our markets our network is not yet able to provide those speeds. We do not offer a... https://t.co/FtPfIhKYfd @Ask_Spectrum My area offered me 100mb for more money so now that this is the standard and they do offer 100mb shouldn\u2019t I receive it right away @127318 I would be happy to take a look. If you upgraded to the 100 plan and are not receiving this we can investigate. H... https://t.co/FtPfIhKYfd", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Ask_Spectrum So you leave existing customers below your new standards is what your telling me, right?", + "system response": "@127318 Hi William, In order to discuss this further we ask that you please contact our billing specialist at: 800-892-4357\u200b\u200b. Thank you. ^SS", + "dialog history": " @Ask_Spectrum if you have a commercial that says you have 100mbs for 44.99 honor it in all your markets you provide 100mbs at. @127318 Good morning. In some areas of our markets our network is not yet able to provide those speeds. We do not offer a... https://t.co/FtPfIhKYfd @Ask_Spectrum My area offered me 100mb for more money so now that this is the standard and they do offer 100mb shouldn\u2019t I receive it right away @127318 I would be happy to take a look. If you upgraded to the 100 plan and are not receiving this we can investigate. H... https://t.co/FtPfIhKYfd @Ask_Spectrum I have the 60mb plan but I watch many commercials saying they offer 100mb for the same price. My area has 100mb so shouldn\u2019t I be getting it @127318 I am sorry, the advertisements are package/product prices for new customers. If you would like to upgrade that sh... https://t.co/FtPfIhKYfd", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@116072 why do you hate me?", + "system response": "@616965 I assure you we don't hate you. If there's anything I can help you with, please send a DM with your account number. -Scott", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@CenturyLinkHelp Scott, there isn\u2019t anything that you could help me with. You guys only provide 3mbps to my house. That\u2019s it. @CenturyLinkHelp I try to do school work and I can\u2019t do it. I try to play Xbox with my friends and I can\u2019t do it. @CenturyLinkHelp I can\u2019t do anything with the service your company provides... but sadly it\u2019s the only option for me...", + "system response": "@616965 I apologize for that. I can double check what services we provide at the address. -Scott", + "dialog history": " @116072 why do you hate me? @616965 I assure you we don't hate you. If there's anything I can help you with, please send a DM with your account number. -Scott", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@CenturyLinkHelp Do you just need the address or still the account number?", + "system response": "@616965 To double check the services, I would just need the address. You can send that in a DM, though, so it's not public. -Scott", + "dialog history": " @116072 why do you hate me? @616965 I assure you we don't hate you. If there's anything I can help you with, please send a DM with your account number. -Scott @CenturyLinkHelp Scott, there isn\u2019t anything that you could help me with. You guys only provide 3mbps to my house. That\u2019s it. @CenturyLinkHelp I try to do school work and I can\u2019t do it. I try to play Xbox with my friends and I can\u2019t do it. @CenturyLinkHelp I can\u2019t do anything with the service your company provides... but sadly it\u2019s the only option for me... @616965 I apologize for that. I can double check what services we provide at the address. -Scott", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@British_Airways Problems with your desktop website? ETA to resolution? How am I supposed to order my in-flight meal? https://t.co/NS1C3ERFpg", + "system response": "@179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak. Sorry for the inconvenience. ^Fiona", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@British_Airways The fact that you\u2019re not all over this on social media and tweeting updates indicates you\u2019ve not acknowledged the magnitude of yet ANOTHER BA IT failure. ETA to fix?? ?", + "system response": "@179120 We appreciate your frustration, however we're unable to provide you with a timescale. Please be assured we're working to resolve the issue as quickly as possible and we can only apologise for any inconvenience this might have caused. ^Cody", + "dialog history": " @British_Airways Problems with your desktop website? ETA to resolution? How am I supposed to order my in-flight meal? https://t.co/NS1C3ERFpg @179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak. Sorry for the inconvenience. ^Fiona", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@British_Airways The Great British Non-Apology: \"we apologise for any inconvenience this might have caused\". Firstly, it's more than a mere inconvenience, it's a major problem. Secondly, at the very least you could have the decency and backbone to admit that it HAS caused, not MIGHT HAVE caused. @British_Airways Your reply doesn't explain why there hasn't been a single proactive message from BA in your twitter feed about this issue. With a problem of this magnitude and duration you should be giving us information & updates, not only responding to incoming messages. Proactive vs reactive.", + "system response": "@179120 If you need to order a meal we can certainly help you with that. You'll need to DM us your full name, booking reference, email address and what number we can reach you on. ^Natalie", + "dialog history": " @British_Airways Problems with your desktop website? ETA to resolution? How am I supposed to order my in-flight meal? https://t.co/NS1C3ERFpg @179120 Hi there, we're aware of the issue and our IT team are working on a fix as we speak. Sorry for the inconvenience. ^Fiona @British_Airways The fact that you\u2019re not all over this on social media and tweeting updates indicates you\u2019ve not acknowledged the magnitude of yet ANOTHER BA IT failure. ETA to fix?? ? @179120 We appreciate your frustration, however we're unable to provide you with a timescale. Please be assured we're working to resolve the issue as quickly as possible and we can only apologise for any inconvenience this might have caused. ^Cody", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115913 https://t.co/0Eu1XVX3fk", + "system response": "@488310 @115913 We want to make sure you're taken care of, Tony. We'll be meeting you back in DM ASAP to continue helping: https://t.co/cuEwtd2epS *DanKing", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@TMobileHelp @115913 You didnt help yesterday and you wont help today. But, now tour ceo knows how terrible you are at your jobs. Lets see if he replies to me. @TMobileHelp @115913 Cause heres a news flash: I DONT WORK FOR YOU. So dont send me a link to correct YOUR clerical error. Pick upma phone snd call me & fix @TMobileHelp @115913 And, saying you dont have access to a phone is LAUGH OUT LOUD FUNNY, since youre a phone company @TMobileHelp @115913 Youll see in notes (if u bother) the unlock rq went in to Apple yesterday- you have 24 hrs till im gone", + "system response": "@488310 @115913 We truly want to help. I just sent a DM your way and can absolutely give you a call. *StephanieGarza", + "dialog history": " @115913 https://t.co/0Eu1XVX3fk @488310 @115913 We want to make sure you're taken care of, Tony. We'll be meeting you back in DM ASAP to continue helping: https://t.co/cuEwtd2epS *DanKing", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@TMobileHelp @115913 Yeah. Was a real crack up that you say you font know my cell # @TMobileHelp @115913 Hey John: could our bill be 10$ less each month by closing this USELESS dept? Lets look into it.", + "system response": "@488310 @115913 I just tried calling, but got a voicemail. I'll meet you back in DM. *StephanieGarza", + "dialog history": " @115913 https://t.co/0Eu1XVX3fk @488310 @115913 We want to make sure you're taken care of, Tony. We'll be meeting you back in DM ASAP to continue helping: https://t.co/cuEwtd2epS *DanKing @TMobileHelp @115913 You didnt help yesterday and you wont help today. But, now tour ceo knows how terrible you are at your jobs. Lets see if he replies to me. @TMobileHelp @115913 Cause heres a news flash: I DONT WORK FOR YOU. So dont send me a link to correct YOUR clerical error. Pick upma phone snd call me & fix @TMobileHelp @115913 And, saying you dont have access to a phone is LAUGH OUT LOUD FUNNY, since youre a phone company @TMobileHelp @115913 Youll see in notes (if u bother) the unlock rq went in to Apple yesterday- you have 24 hrs till im gone @488310 @115913 We truly want to help. I just sent a DM your way and can absolutely give you a call. *StephanieGarza", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC? I just moved to it and don't see the Red Eye Removal tool.", + "system response": "@601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AdobeCare Does not apply to the NEW LightRoom CC. Any other suggestions?", + "system response": "@601573 Bob, I will loop in our Lightroom expert to help you with this. The setting may have moved to a different location. ^SV @601573 Hi Bob, I am looping our expert team to help answer your question. They will get back to you ASAP. Please excuse the delay, if any. Thanks! ^A @601573 Hi Bob, Yes, its not there in Lightroom CC also, refer: https://t.co/ZYeB2O5W5f Thanks. ^MG", + "dialog history": " @AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC? I just moved to it and don't see the Red Eye Removal tool. @601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AdobeCare Thank you. I wish a list of feathers missing in Lightroom CC would have been noted before I migrated my library. Never thought a commercial photo app from Adobe would omit a basic feature like that. @AdobeCare *features", + "system response": "@601573 Hi Bob, you can report this here to alert our product teams and engineers: https://t.co/xtjk6ytQfI Thanks! ^AJ @601573 Hi Bob, this feature is not available in Lightroom CC as of now, however you may\nsuggest it as a feature here: https://t.co/gG3blhyPgB . ^Sahil", + "dialog history": " @AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC? I just moved to it and don't see the Red Eye Removal tool. @601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC. @AdobeCare Does not apply to the NEW LightRoom CC. Any other suggestions? @601573 Bob, I will loop in our Lightroom expert to help you with this. The setting may have moved to a different location. ^SV @601573 Hi Bob, I am looping our expert team to help answer your question. They will get back to you ASAP. Please excuse the delay, if any. Thanks! ^A @601573 Hi Bob, Yes, its not there in Lightroom CC also, refer: https://t.co/ZYeB2O5W5f Thanks. ^MG", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AdobeCare Hate to be \u201cthat guy\u201d but this is a Photo Editing 101 feature. Where is the list of what\u2019s missing from the \u201cnew\u201d Lightroom CC? @AdobeCare Also, it would be great if https://t.co/3vVy5iS2Vg included \u201cLightroom CC\u201d in its support system. Only \u201cPhotoShop Lightroom\u201d is listed on that page. So if I request it, I'd probably get back an \"Already available\" response.", + "system response": "@601573 We have released Lightroom Classic CC which has all the features the old Lightroom CC 2015.12 had, you can check this article to see the differences betweem LR Classic & the new Lightroom CC: https://t.co/Cv0Aclaio3 . ^Sahil", + "dialog history": " @AdobeCare Can you tell me how to do Red Eye Removal in Lightroom CC? I just moved to it and don't see the Red Eye Removal tool. @601573 Hi Bob, here is a link to show you to use the Red eye removal in Lightroom CC. @AdobeCare Does not apply to the NEW LightRoom CC. Any other suggestions? @601573 Bob, I will loop in our Lightroom expert to help you with this. The setting may have moved to a different location. ^SV @601573 Hi Bob, I am looping our expert team to help answer your question. They will get back to you ASAP. Please excuse the delay, if any. Thanks! ^A @601573 Hi Bob, Yes, its not there in Lightroom CC also, refer: https://t.co/ZYeB2O5W5f Thanks. ^MG @AdobeCare Thank you. I wish a list of feathers missing in Lightroom CC would have been noted before I migrated my library. Never thought a commercial photo app from Adobe would omit a basic feature like that. @AdobeCare *features @601573 Hi Bob, you can report this here to alert our product teams and engineers: https://t.co/xtjk6ytQfI Thanks! ^AJ @601573 Hi Bob, this feature is not available in Lightroom CC as of now, however you may\nsuggest it as a feature here: https://t.co/gG3blhyPgB . ^Sahil", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@British_Airways still dragging those heels on these refunds. Come on guys, I need a holiday", + "system response": "@138844 We're sorry for the delay in getting your refund. If this is to do with a package booking, you'll need to speak with our Holidays team. 1/2 @138844 You can find our contact details here: https://t.co/rZMRkY5Hnf 2/2 ^Liz", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@British_Airways I\u2019ve sent them several requests to get a jiggly on, they are very slow with contact. My next holibobs isn\u2019t till March (BA again!)", + "system response": "@138844 Hi, I'm afraid we can't do anything to speed up your Refund via this channel, but I hope you don't have to wait much longer. I'm sure 1/2 @138844 March will be here before you know it! Where are you heading? ^BS 2/2", + "dialog history": " @British_Airways still dragging those heels on these refunds. Come on guys, I need a holiday @138844 We're sorry for the delay in getting your refund. If this is to do with a package booking, you'll need to speak with our Holidays team. 1/2 @138844 You can find our contact details here: https://t.co/rZMRkY5Hnf 2/2 ^Liz", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@British_Airways We are heading to Thailand. Staying in Bangkok but probably touring ad hoc", + "system response": "@138844 Great place! Just focus on planning your trip. Your refund will be with you soon, I\u2019m sure. ^Monica", + "dialog history": " @British_Airways still dragging those heels on these refunds. Come on guys, I need a holiday @138844 We're sorry for the delay in getting your refund. If this is to do with a package booking, you'll need to speak with our Holidays team. 1/2 @138844 You can find our contact details here: https://t.co/rZMRkY5Hnf 2/2 ^Liz @British_Airways I\u2019ve sent them several requests to get a jiggly on, they are very slow with contact. My next holibobs isn\u2019t till March (BA again!) @138844 Hi, I'm afraid we can't do anything to speed up your Refund via this channel, but I hope you don't have to wait much longer. I'm sure 1/2 @138844 March will be here before you know it! Where are you heading? ^BS 2/2", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@hulu_support it seems like since th last update volume on the Apple TV has gone down. So we have to turn it up more. This is on all our TVs", + "system response": "@128399 That's odd behavior! Which generation Apple TV do you have? Are you noticing lower volume on all content or a certain show/movie?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@hulu_support Sorry for not replying. It was mostly CBS and other random ones. But seems to be better and back to normal now.", + "system response": "@128399 Apologies for the delay on our end! We're so glad to hear things seem to be back to normal! Let us know if this happens again.", + "dialog history": " @hulu_support it seems like since th last update volume on the Apple TV has gone down. So we have to turn it up more. This is on all our TVs @128399 That's odd behavior! Which generation Apple TV do you have? Are you noticing lower volume on all content or a certain show/movie?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@hulu_support Well it seems like some CBS shows are quieter then other shows/channels. Not sure what happened again.", + "system response": "@128399 Thanks for following up! If you let us know which shows, and which generation Apple TV you have, we'll take a closer look.", + "dialog history": " @hulu_support it seems like since th last update volume on the Apple TV has gone down. So we have to turn it up more. This is on all our TVs @128399 That's odd behavior! Which generation Apple TV do you have? Are you noticing lower volume on all content or a certain show/movie? @hulu_support Sorry for not replying. It was mostly CBS and other random ones. But seems to be better and back to normal now. @128399 Apologies for the delay on our end! We're so glad to hear things seem to be back to normal! Let us know if this happens again.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@hulu_support 4th gen Apple TV 2 of them. Kevin can wait was one of them and it seems most CBS shows at time can be quieter.", + "system response": "@128399 Is the audio lower all throughout playback or does it decrease at a certain point? Let us know if: https://t.co/56JXI4vxlf helps.", + "dialog history": " @hulu_support it seems like since th last update volume on the Apple TV has gone down. So we have to turn it up more. This is on all our TVs @128399 That's odd behavior! Which generation Apple TV do you have? Are you noticing lower volume on all content or a certain show/movie? @hulu_support Sorry for not replying. It was mostly CBS and other random ones. But seems to be better and back to normal now. @128399 Apologies for the delay on our end! We're so glad to hear things seem to be back to normal! Let us know if this happens again. @hulu_support Well it seems like some CBS shows are quieter then other shows/channels. Not sure what happened again. @128399 Thanks for following up! If you let us know which shows, and which generation Apple TV you have, we'll take a closer look.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible?", + "system response": "@327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@nationalrailenq But will I be able to get there? I checked online and they were all cancelled, then called and he said they weren\u2019t", + "system response": "@327002 Services that are showing with a price on the above link are still running.", + "dialog history": " @nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible? @327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@nationalrailenq \u00a3160 to get from Brighton to Clapham? ? @nationalrailenq Where is the disruption? If I get to Gatwick say by car will I be ok?", + "system response": "@327002 Apologies, this is the correct link - https://t.co/adFg1dvTaw.", + "dialog history": " @nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible? @327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx @nationalrailenq But will I be able to get there? I checked online and they were all cancelled, then called and he said they weren\u2019t @327002 Services that are showing with a price on the above link are still running.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@nationalrailenq I\u2019m going from Brighton to Exeter and then Gatwick... @nationalrailenq I\u2019m taking my son to Disney land - it\u2019s our 1st holiday together - I need to know if we are still going @nationalrailenq Please can you just tell me if I can get from Brighton to Exeter and then to Gatwick tomorrow", + "system response": "@327002 Disruption is expected all over the South and West of the UK.", + "dialog history": " @nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible? @327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx @nationalrailenq But will I be able to get there? I checked online and they were all cancelled, then called and he said they weren\u2019t @327002 Services that are showing with a price on the above link are still running. @nationalrailenq \u00a3160 to get from Brighton to Clapham? ? @nationalrailenq Where is the disruption? If I get to Gatwick say by car will I be ok? @327002 Apologies, this is the correct link - https://t.co/adFg1dvTaw.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@nationalrailenq So no. Is the answer? Why can\u2019t I get a straight answer?!! !", + "system response": "@327002 With the current information the following services on journey planner are still running - https://t.co/4bv7HscHpx", + "dialog history": " @nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible? @327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx @nationalrailenq But will I be able to get there? I checked online and they were all cancelled, then called and he said they weren\u2019t @327002 Services that are showing with a price on the above link are still running. @nationalrailenq \u00a3160 to get from Brighton to Clapham? ? @nationalrailenq Where is the disruption? If I get to Gatwick say by car will I be ok? @327002 Apologies, this is the correct link - https://t.co/adFg1dvTaw. @nationalrailenq I\u2019m going from Brighton to Exeter and then Gatwick... @nationalrailenq I\u2019m taking my son to Disney land - it\u2019s our 1st holiday together - I need to know if we are still going @nationalrailenq Please can you just tell me if I can get from Brighton to Exeter and then to Gatwick tomorrow @327002 Disruption is expected all over the South and West of the UK.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@nationalrailenq But it says it\u2019s cancelled? https://t.co/9JZHd7ToZv @nationalrailenq And you\u2019re charging more because of the storm?", + "system response": "@327002 We cannot predict how much damage the storm is going to cause so we cannot guarantee your service will run.", + "dialog history": " @nationalrailenq hi, I need to get from BTN to Exeter and then Gatwick tomorrow - will it be possible? @327002 Hi, major disruption is expected tomorrow due to the storm, the services running can be shown here - https://t.co/4bv7HscHpx @nationalrailenq But will I be able to get there? I checked online and they were all cancelled, then called and he said they weren\u2019t @327002 Services that are showing with a price on the above link are still running. @nationalrailenq \u00a3160 to get from Brighton to Clapham? ? @nationalrailenq Where is the disruption? If I get to Gatwick say by car will I be ok? @327002 Apologies, this is the correct link - https://t.co/adFg1dvTaw. @nationalrailenq I\u2019m going from Brighton to Exeter and then Gatwick... @nationalrailenq I\u2019m taking my son to Disney land - it\u2019s our 1st holiday together - I need to know if we are still going @nationalrailenq Please can you just tell me if I can get from Brighton to Exeter and then to Gatwick tomorrow @327002 Disruption is expected all over the South and West of the UK. @nationalrailenq So no. Is the answer? Why can\u2019t I get a straight answer?!! ! @327002 With the current information the following services on journey planner are still running - https://t.co/4bv7HscHpx", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading", + "system response": "@191126 correct via Chippenham, arriving Reading at 19:05 -Tony", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@GWRHelp I assume it then goes on another line to reading?", + "system response": "@191126 yes, what we call the B & H - Berks and Hants line passing through Melksham, Hungerford, Newbury Aldermaston and a few other places instead of the direct route via Didcot", + "dialog history": " @GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading @191126 correct via Chippenham, arriving Reading at 19:05 -Tony", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@GWRHelp Something different", + "system response": "@191126 indeed, very scenic during daylight hours - Tony", + "dialog history": " @GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading @191126 correct via Chippenham, arriving Reading at 19:05 -Tony @GWRHelp I assume it then goes on another line to reading? @191126 yes, what we call the B & H - Berks and Hants line passing through Melksham, Hungerford, Newbury Aldermaston and a few other places instead of the direct route via Didcot", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@GWRHelp Just had a look at the route it's a very long way round haha", + "system response": "@191126 yes, it does add time to the journey unfortunately but useful while engineering works take place over the weekend and avoids the use of rail replacement busses especially as the M4 is closed between Jn 12 - Jn 13 this weekend with 1/2 @191126 a very long diversion route but by road - Tony", + "dialog history": " @GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading @191126 correct via Chippenham, arriving Reading at 19:05 -Tony @GWRHelp I assume it then goes on another line to reading? @191126 yes, what we call the B & H - Berks and Hants line passing through Melksham, Hungerford, Newbury Aldermaston and a few other places instead of the direct route via Didcot @GWRHelp Something different @191126 indeed, very scenic during daylight hours - Tony", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@GWRHelp That's fair enough at least I can just get on train at swindon then get off at reading instead of bus to didcot then train from didcot to reading its a lot easier", + "system response": "@191126 Thanks, hope you have a pleasant and safe journey - Tony", + "dialog history": " @GWRHelp I am on the 17:35 train to reading tonight from swindon heard tht the line is closed between the station just wanted to ask how my train will get through I c it is going to Chippenham first then to reading @191126 correct via Chippenham, arriving Reading at 19:05 -Tony @GWRHelp I assume it then goes on another line to reading? @191126 yes, what we call the B & H - Berks and Hants line passing through Melksham, Hungerford, Newbury Aldermaston and a few other places instead of the direct route via Didcot @GWRHelp Something different @191126 indeed, very scenic during daylight hours - Tony @GWRHelp Just had a look at the route it's a very long way round haha @191126 yes, it does add time to the journey unfortunately but useful while engineering works take place over the weekend and avoids the use of rail replacement busses especially as the M4 is closed between Jn 12 - Jn 13 this weekend with 1/2 @191126 a very long diversion route but by road - Tony", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@XboxSupport Why my xbox can't be my home xbox ?", + "system response": "@390378 Hey, have you referred to this guide for home Xbox's https://t.co/G90oAkHXyx ? Let us know if you need additional assistance. ^RM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@XboxSupport This is useless\nWhen I try to make my home xbox I have this message : Something went wrong when we tried to save your changes. Please (1/2) @XboxSupport make your changes again. (2/2)", + "system response": "@390378 Okay, try re-adding your account with these steps https://t.co/ANtB3VzqWa. @390378 steps https://t.co/isBz4u1SxB. Then try making it your home console and let us know if that works.", + "dialog history": " @XboxSupport Why my xbox can't be my home xbox ? @390378 Hey, have you referred to this guide for home Xbox's https://t.co/G90oAkHXyx ? Let us know if you need additional assistance. ^RM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@XboxSupport Humm this doesn't work \u00af\\_(\u30c4)_/\u00af \nMaybe the problem is that my account already have a home xbox", + "system response": "@390378 Okay, when you get a moment what you will want to do in this case; is reach out 1 ^XS @390378 to our chat team here: https://t.co/lUV7XYl61S so they can take a deeper look into the account with you. 2 ^XS", + "dialog history": " @XboxSupport Why my xbox can't be my home xbox ? @390378 Hey, have you referred to this guide for home Xbox's https://t.co/G90oAkHXyx ? Let us know if you need additional assistance. ^RM @XboxSupport This is useless\nWhen I try to make my home xbox I have this message : Something went wrong when we tried to save your changes. Please (1/2) @XboxSupport make your changes again. (2/2) @390378 Okay, try re-adding your account with these steps https://t.co/ANtB3VzqWa. @390378 steps https://t.co/isBz4u1SxB. Then try making it your home console and let us know if that works.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco Is this ever gonna be fixed on iOS? It\u2019s been like it for possibly a month or more...! https://t.co/9zlRFNsR75", + "system response": "@645307 Hi Mike, again I'm sorry about this. Please can you uninstall and install the app. This should refresh and update all changes recently made. This also normally resolves issues such as these. Let me know how you get on. - Natalie", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco Been trying that for weeks and it doesn\u2019t work. Across both my iPad and iPhone. Only way I can log in is through the website", + "system response": "@645307 Hi Mike, I spoke to my technical team, they advised to do the following - To uninstall the app, then delete your browsing history. 1/2 @645307 Then go to the App store and make sure you have the latest version of IOS and Safari installed. If they're installed then you can download the latest version of our app and this should hopefully resolve your issue. Ty Iain 2/2", + "dialog history": " @Tesco Is this ever gonna be fixed on iOS? It\u2019s been like it for possibly a month or more...! https://t.co/9zlRFNsR75 @645307 Hi Mike, again I'm sorry about this. Please can you uninstall and install the app. This should refresh and update all changes recently made. This also normally resolves issues such as these. Let me know how you get on. - Natalie", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco Still not working, same error as before following the guidelines\u2026", + "system response": "@645307 Hi Mike, thank you for getting back to us, as we have tried a lot of fixes now, please could you contact my colleagues on the Tech Team who will be able to look into this issue further? They can be contacted via- 0800 323 4040. 1/2 @645307 When you ring if you select option 2 this will direct through to the correct department. If there is anything else I can help you with, please let me know. Kindest regards- Hannah. 2/2", + "dialog history": " @Tesco Is this ever gonna be fixed on iOS? It\u2019s been like it for possibly a month or more...! https://t.co/9zlRFNsR75 @645307 Hi Mike, again I'm sorry about this. Please can you uninstall and install the app. This should refresh and update all changes recently made. This also normally resolves issues such as these. Let me know how you get on. - Natalie @Tesco Been trying that for weeks and it doesn\u2019t work. Across both my iPad and iPhone. Only way I can log in is through the website @645307 Hi Mike, I spoke to my technical team, they advised to do the following - To uninstall the app, then delete your browsing history. 1/2 @645307 Then go to the App store and make sure you have the latest version of IOS and Safari installed. If they're installed then you can download the latest version of our app and this should hopefully resolve your issue. Ty Iain 2/2", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi", + "system response": "@210049 Hey, that doesn't look right. Can you try clearing your browser's cache and cookies? Let us know how it goes /JE", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SpotifyCares Just did both and still stuck on that same southern comfort ad :(", + "system response": "@210049 Hmm, that's odd. Do you have the latest version of Chrome? If not, we'd suggest updating it. Keep us posted /JE", + "dialog history": " @SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi @210049 Hey, that doesn't look right. Can you try clearing your browser's cache and cookies? Let us know how it goes /JE", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SpotifyCares yes, in my about page it says up to day, specifically \"Version 61.0.3163.100 (Official Build) (64-bit)\" if that helps~", + "system response": "@210049 Got it. Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window? Fingers crossed that'll do the trick /JE", + "dialog history": " @SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi @210049 Hey, that doesn't look right. Can you try clearing your browser's cache and cookies? Let us know how it goes /JE @SpotifyCares Just did both and still stuck on that same southern comfort ad :( @210049 Hmm, that's odd. Do you have the latest version of Chrome? If not, we'd suggest updating it. Keep us posted /JE", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@SpotifyCares Just tried with an incognito and logs into the same issue, it's still stuck on southern comfort ad forever \ud83d\ude02, thanks for keeping up w/ this", + "system response": "@210049 Sure, we're always here to help! If possible, can you check if the same thing happens when accessing https://t.co/aT5o0wcN4V on Firefox? /JE", + "dialog history": " @SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi @210049 Hey, that doesn't look right. Can you try clearing your browser's cache and cookies? Let us know how it goes /JE @SpotifyCares Just did both and still stuck on that same southern comfort ad :( @210049 Hmm, that's odd. Do you have the latest version of Chrome? If not, we'd suggest updating it. Keep us posted /JE @SpotifyCares yes, in my about page it says up to day, specifically \"Version 61.0.3163.100 (Official Build) (64-bit)\" if that helps~ @210049 Got it. Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window? Fingers crossed that'll do the trick /JE", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@SpotifyCares I don't have firefox but i did try it on Edge and it's the same issue, so it doesn't seem to be chrome specific", + "system response": "@210049 In this case, can you send us your account's email address or username via DM? We'll carry on there /JE https://t.co/ldFdZRiNAt", + "dialog history": " @SpotifyCares Webplayer been stuck on this ad even after refresh, restart, re-log in and trying on different computer, it's chrome on win 10 https://t.co/OOyAtWYkWi @210049 Hey, that doesn't look right. Can you try clearing your browser's cache and cookies? Let us know how it goes /JE @SpotifyCares Just did both and still stuck on that same southern comfort ad :( @210049 Hmm, that's odd. Do you have the latest version of Chrome? If not, we'd suggest updating it. Keep us posted /JE @SpotifyCares yes, in my about page it says up to day, specifically \"Version 61.0.3163.100 (Official Build) (64-bit)\" if that helps~ @210049 Got it. Can you try accessing https://t.co/aT5o0wcN4V using a private or incognito window? Fingers crossed that'll do the trick /JE @SpotifyCares Just tried with an incognito and logs into the same issue, it's still stuck on southern comfort ad forever \ud83d\ude02, thanks for keeping up w/ this @210049 Sure, we're always here to help! If possible, can you check if the same thing happens when accessing https://t.co/aT5o0wcN4V on Firefox? /JE", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115858 @AppleSupport music and podcast \u201cskip\u201d around like a CD, then distorts and clears up in few seconds, only happens after iOS 11", + "system response": "@118095 We're here to help. Did this happen after a specific update, or just recently? Thanks!", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport I noticed shortly after the first patch to iOS 11 not sure which one, but here in the past week or two it has gotten worse and more frequent @AppleSupport It\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming @AppleSupport It\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming", + "system response": "@118095 We want to help further! What model of iOS device are you using? Do you have the most recent version of iOS 11.1 downloaded?", + "dialog history": " @115858 @AppleSupport music and podcast \u201cskip\u201d around like a CD, then distorts and clears up in few seconds, only happens after iOS 11 @118095 We're here to help. Did this happen after a specific update, or just recently? Thanks!", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport iPhone 7 and yes the software is up to date", + "system response": "@118095 We'd like to investigate with you. Send us a DM and we can troubleshoot more from there. https://t.co/GDrqU22YpT", + "dialog history": " @115858 @AppleSupport music and podcast \u201cskip\u201d around like a CD, then distorts and clears up in few seconds, only happens after iOS 11 @118095 We're here to help. Did this happen after a specific update, or just recently? Thanks! @AppleSupport I noticed shortly after the first patch to iOS 11 not sure which one, but here in the past week or two it has gotten worse and more frequent @AppleSupport It\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming @AppleSupport It\u2019s only done it with Apple Music and Apple Podcast, regardless if saved to phone or streaming @118095 We want to help further! What model of iOS device are you using? Do you have the most recent version of iOS 11.1 downloaded?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs? Thnx!", + "system response": "@308792 We aren't aware of any technical issues with our website at the moment, Amy! Should the issue continue, please reach us at 800-435-9792! ^KM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SouthwestAir Thanks! I can login on my app but it isn't letting me add my wife's name to a flight I want to buy her w/ my points. Is this an app thing?", + "system response": "@308792 You may need to book her separately if you're booking with points! ^KM", + "dialog history": " @SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs? Thnx! @308792 We aren't aware of any technical issues with our website at the moment, Amy! Should the issue continue, please reach us at 800-435-9792! ^KM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SouthwestAir Thanks - I am only trying to book her ticket. The passenger info is populated and won't let me change it b/c it doesn't match RR#.", + "system response": "@308792 Hmm - You may need to book through the website or by calling our Reservations Team. We'll let our Technology Team know of your issue! ^KM", + "dialog history": " @SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs? Thnx! @308792 We aren't aware of any technical issues with our website at the moment, Amy! Should the issue continue, please reach us at 800-435-9792! ^KM @SouthwestAir Thanks! I can login on my app but it isn't letting me add my wife's name to a flight I want to buy her w/ my points. Is this an app thing? @308792 You may need to book her separately if you're booking with points! ^KM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@SouthwestAir Ok. I will attempt to login to the website again. I am not in America right now, so calling won't work. Thanks!", + "system response": "@308792 If the website doesn't work, feel free to DM us if we can lend a hand! ^KM", + "dialog history": " @SouthwestAir Is your site really undergoing maintenance or am I just having issues on my own logging in to buy tickets for a few hrs? Thnx! @308792 We aren't aware of any technical issues with our website at the moment, Amy! Should the issue continue, please reach us at 800-435-9792! ^KM @SouthwestAir Thanks! I can login on my app but it isn't letting me add my wife's name to a flight I want to buy her w/ my points. Is this an app thing? @308792 You may need to book her separately if you're booking with points! ^KM @SouthwestAir Thanks - I am only trying to book her ticket. The passenger info is populated and won't let me change it b/c it doesn't match RR#. @308792 Hmm - You may need to book through the website or by calling our Reservations Team. We'll let our Technology Team know of your issue! ^KM", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards", + "system response": "@473048 Glow sticks as well? ^MW", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV", + "system response": "@473048 Ahhh mannn, is it a hen party? ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day!", + "system response": "@473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VirginTrains This is why we need you to provide the fun https://t.co/Png1gwmQlj @VirginTrains The people have spoken! https://t.co/FMODbDgYvp", + "system response": "@473048 Oh my days, when the alcohol kicks in \ud83d\ude02 ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW @VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day! @473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VirginTrains Kicked in an hour ago, we still need your help!", + "system response": "@473048 I'm on my way Jake. Get me a seat ready! ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW @VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day! @473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW @VirginTrains This is why we need you to provide the fun https://t.co/Png1gwmQlj @VirginTrains The people have spoken! https://t.co/FMODbDgYvp @473048 Oh my days, when the alcohol kicks in \ud83d\ude02 ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@VirginTrains Coach C. I'll buy you a gin and tonic!", + "system response": "@473048 Don't drink Gin, Jake. If there's a cider going spare, I'm there. After my shift of course \ud83d\ude09 ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW @VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day! @473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW @VirginTrains This is why we need you to provide the fun https://t.co/Png1gwmQlj @VirginTrains The people have spoken! https://t.co/FMODbDgYvp @473048 Oh my days, when the alcohol kicks in \ud83d\ude02 ^MW @VirginTrains Kicked in an hour ago, we still need your help! @473048 I'm on my way Jake. Get me a seat ready! ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@VirginTrains You bring the strobes, I'll bring whatever you want \ud83d\ude09", + "system response": "@473048 https://t.co/z5tORBKLoN", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW @VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day! @473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW @VirginTrains This is why we need you to provide the fun https://t.co/Png1gwmQlj @VirginTrains The people have spoken! https://t.co/FMODbDgYvp @473048 Oh my days, when the alcohol kicks in \ud83d\ude02 ^MW @VirginTrains Kicked in an hour ago, we still need your help! @473048 I'm on my way Jake. Get me a seat ready! ^MW @VirginTrains Coach C. I'll buy you a gin and tonic! @473048 Don't drink Gin, Jake. If there's a cider going spare, I'm there. After my shift of course \ud83d\ude09 ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 8, + "user utterance": "@VirginTrains I cannot wait until you come into our office \ud83d\ude0d\ud83d\ude0d\ud83d\ude0d https://t.co/NJ1a9wE9OJ", + "system response": "@473048 Where's the destination any way? ^MW", + "dialog history": " @VirginTrains Can you give Coach C on the 18:20 Euston departure strobe lighting? This is the party carriage! #BrighterAwards @473048 Glow sticks as well? ^MW @VirginTrains Only balloon animals. Can you provide the fun? That's what Virgin is known for! https://t.co/LDMsBsYqGV @473048 Ahhh mannn, is it a hen party? ^MW @VirginTrains No, just a corporate awards ceremony. You would make our day if you put strobe lighting in Coach C. Just about to leave Stoke, make our day! @473048 I'll be honest, I'm not sure there's enough time. However, flashlights on your phone, you know the rest! ^MW @VirginTrains This is why we need you to provide the fun https://t.co/Png1gwmQlj @VirginTrains The people have spoken! https://t.co/FMODbDgYvp @473048 Oh my days, when the alcohol kicks in \ud83d\ude02 ^MW @VirginTrains Kicked in an hour ago, we still need your help! @473048 I'm on my way Jake. Get me a seat ready! ^MW @VirginTrains Coach C. I'll buy you a gin and tonic! @473048 Don't drink Gin, Jake. If there's a cider going spare, I'm there. After my shift of course \ud83d\ude09 ^MW @VirginTrains You bring the strobes, I'll bring whatever you want \ud83d\ude09 @473048 https://t.co/z5tORBKLoN", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@HPSupport Problems with Envy 7640 printer, set as default. HP doctor fixes problems, and then it doesn't work again. Updated drivers.", + "system response": "@581446 Hey, Thanks for reaching out. I would love to help! Is there any error message that shows up on your printer or on your computer? ..1/2 @581446 Send us a direct message by clicking on the link below. Cheers ^Mat 2/2 https://t.co/a2xkfCrUG1", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@HPSupport Can't get it to print at all from one computer. Frustrating - ready to take it back. https://t.co/ZQrHMeCvzA", + "system response": "@581446 Hi Josey, thanks for tweeting, I see from your tweet that you get User intervention required message while printing from your printer, 1/2 @581446 follow steps from this document https://t.co/2wmY1do5cT, reply in direct message https://t.co/39tixhtuXP.", + "dialog history": " @HPSupport Problems with Envy 7640 printer, set as default. HP doctor fixes problems, and then it doesn't work again. Updated drivers. @581446 Hey, Thanks for reaching out. I would love to help! Is there any error message that shows up on your printer or on your computer? ..1/2 @581446 Send us a direct message by clicking on the link below. Cheers ^Mat 2/2 https://t.co/a2xkfCrUG1", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@HPSupport I have followed most of the steps in the document - I currently have at least 6 hours troubleshooting the HP Envy printer. It should be plug and play - way too complicated. @HPSupport I have followed most of the steps in the document - I currently have at least 6 hours troubleshooting the HP Envy printer. It should be plug and play - way too complicated.", + "system response": "@581446 Hey, Kindly click to send us a private message and we will work to resolve: https://t.co/39tixhtuXP.", + "dialog history": " @HPSupport Problems with Envy 7640 printer, set as default. HP doctor fixes problems, and then it doesn't work again. Updated drivers. @581446 Hey, Thanks for reaching out. I would love to help! Is there any error message that shows up on your printer or on your computer? ..1/2 @581446 Send us a direct message by clicking on the link below. Cheers ^Mat 2/2 https://t.co/a2xkfCrUG1 @HPSupport Can't get it to print at all from one computer. Frustrating - ready to take it back. https://t.co/ZQrHMeCvzA @581446 Hi Josey, thanks for tweeting, I see from your tweet that you get User intervention required message while printing from your printer, 1/2 @581446 follow steps from this document https://t.co/2wmY1do5cT, reply in direct message https://t.co/39tixhtuXP.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@sprintcare @115714 #Sprint Absolutely HORRIBLE customer service and from a so-called \"supervisor\" at that.", + "system response": "@446636 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sprintcare REALLY - Haven't seen GOOD customer service since the day I signed up back in 2000 - I don't think longtime customers is a \"priority\" @sprintcare Just got hung up on after a 1:24 call -- 75% was on hold including the last 30 minutes. people need to stay away from @115714", + "system response": "@446636 Please DM us to talk about this. I'd be more than able to provide feedback on the agent that placed you on hold for so long. -Maria Q", + "dialog history": " @sprintcare @115714 #Sprint Absolutely HORRIBLE customer service and from a so-called \"supervisor\" at that. @446636 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sprintcare one question. I need to switch carriers BEFORE cancelling service to keep my phone number right? ?", + "system response": "@446636 We hate that you had that experience! We want to make sure that you are satisfied with Sprint -Maria Q @446636 What were you trying to do? I bet I can handle it for you! Please DM us -Maria Q", + "dialog history": " @sprintcare @115714 #Sprint Absolutely HORRIBLE customer service and from a so-called \"supervisor\" at that. @446636 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q @sprintcare REALLY - Haven't seen GOOD customer service since the day I signed up back in 2000 - I don't think longtime customers is a \"priority\" @sprintcare Just got hung up on after a 1:24 call -- 75% was on hold including the last 30 minutes. people need to stay away from @115714 @446636 Please DM us to talk about this. I'd be more than able to provide feedback on the agent that placed you on hold for so long. -Maria Q", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115830 account HACKED and all seller money stollen NO HELP > ANGRY", + "system response": "@340711 Hello, I am very sorry to hear this. What were you advised when you reached out to us ? ^CR", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AmazonHelp i was told we will get back to you. The most annoying is i have raised this more than 5 times and customer service asked me to re-explain it every time. that shows they dont have the info . Said they will pass it on to Account Compromise department , who will call me.", + "system response": "@340711 I'm very sorry to hear this. Have you checked your e-mail for a correspondence from them? The spam and junk folders? ^TH", + "dialog history": " @115830 account HACKED and all seller money stollen NO HELP > ANGRY @340711 Hello, I am very sorry to hear this. What were you advised when you reached out to us ? ^CR", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AmazonHelp theres none", + "system response": "@340711 Thank you for letting us know! I would like someone from our Social Media team to look into this for you. Please send us your info here: https://t.co/tpu3pfddAq. You can choose the \"skip login\" option.", + "dialog history": " @115830 account HACKED and all seller money stollen NO HELP > ANGRY @340711 Hello, I am very sorry to hear this. What were you advised when you reached out to us ? ^CR @AmazonHelp i was told we will get back to you. The most annoying is i have raised this more than 5 times and customer service asked me to re-explain it every time. that shows they dont have the info . Said they will pass it on to Account Compromise department , who will call me. @340711 I'm very sorry to hear this. Have you checked your e-mail for a correspondence from them? The spam and junk folders? ^TH", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AmazonHelp No HELP STILL", + "system response": "@340711 Hi Saul. We sent you an email over the weekend, if you would like an update please reply directly to this email you received. Thank you. ^BD", + "dialog history": " @115830 account HACKED and all seller money stollen NO HELP > ANGRY @340711 Hello, I am very sorry to hear this. What were you advised when you reached out to us ? ^CR @AmazonHelp i was told we will get back to you. The most annoying is i have raised this more than 5 times and customer service asked me to re-explain it every time. that shows they dont have the info . Said they will pass it on to Account Compromise department , who will call me. @340711 I'm very sorry to hear this. Have you checked your e-mail for a correspondence from them? The spam and junk folders? ^TH @AmazonHelp theres none @340711 Thank you for letting us know! I would like someone from our Social Media team to look into this for you. Please send us your info here: https://t.co/tpu3pfddAq. You can choose the \"skip login\" option.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@AmazonHelp i did not receive this email . Can you resend the email ?", + "system response": "@340711 Hi there, have you checked your spam or junk folders? Occasionally, e-mails from us will filter there on accident. ^DW", + "dialog history": " @115830 account HACKED and all seller money stollen NO HELP > ANGRY @340711 Hello, I am very sorry to hear this. What were you advised when you reached out to us ? ^CR @AmazonHelp i was told we will get back to you. The most annoying is i have raised this more than 5 times and customer service asked me to re-explain it every time. that shows they dont have the info . Said they will pass it on to Account Compromise department , who will call me. @340711 I'm very sorry to hear this. Have you checked your e-mail for a correspondence from them? The spam and junk folders? ^TH @AmazonHelp theres none @340711 Thank you for letting us know! I would like someone from our Social Media team to look into this for you. Please send us your info here: https://t.co/tpu3pfddAq. You can choose the \"skip login\" option. @AmazonHelp No HELP STILL @340711 Hi Saul. We sent you an email over the weekend, if you would like an update please reply directly to this email you received. Thank you. ^BD", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@British_Airways unable to book seats online and very unhelpful customer service agents", + "system response": "@397026 We're disappointed to hear that, Grant. We'll pass your comments to the airport managers. Which airport did you travel from? 1/2 @397026 Please accept our apologies for the inconvenience caused. 2/2 ^Linda", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@British_Airways Not travelling until November. Websit e goes right through but comes back with error. Customer service wouldn\u2019t talk to me as helping out @British_Airways Elderly neighbour", + "system response": "@397026 Hi Grant, due to UK data protection rules, we'd need permission from your neighbour before we could discuss his booking with you. If he 1/3 @397026 has a Twitter account, please ask him to contact us directly. If not, please DM his reference with the contact number and email address 2/3 @397026 on the booking and we'll get in touch with him, ^BS 3/3", + "dialog history": " @British_Airways unable to book seats online and very unhelpful customer service agents @397026 We're disappointed to hear that, Grant. We'll pass your comments to the airport managers. Which airport did you travel from? 1/2 @397026 Please accept our apologies for the inconvenience caused. 2/2 ^Linda", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@ArgosHelpers hi, I got this Panasonic SC-UA3 at Silverburn branch. The instructions say it should have a moulded 3 pin mains plug. This is definitely not the right one... https://t.co/KKwkxiOUAp", + "system response": "@258178 Hi Alexsandra, I am sorry if you are missing a part. I have checked and we do not stock any spares for this item. @258178 you would need to either return it to a store for assistance or contact the manufacturer for help (there should be a telephone number for them in the instructions). Jules", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@ArgosHelpers But I bought it from Argos not directly from the manufacturer. All it's wrong with it is that it has a wrong plug for the UK which was sold in your shop. Can a plug or an adaptor be supplied? I can't return it as it's not convenient. Thanks.", + "system response": "@258178 I am sorry as we do not stock any spares for this item. The manufacturer may be able to send you one out directly as it was missing from the box @258178 . Alternatively as you purchased direct from one of our stores you will need to return it to a store along with your receipt. Jules", + "dialog history": " @ArgosHelpers hi, I got this Panasonic SC-UA3 at Silverburn branch. The instructions say it should have a moulded 3 pin mains plug. This is definitely not the right one... https://t.co/KKwkxiOUAp @258178 Hi Alexsandra, I am sorry if you are missing a part. I have checked and we do not stock any spares for this item. @258178 you would need to either return it to a store for assistance or contact the manufacturer for help (there should be a telephone number for them in the instructions). Jules", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@ArgosHelpers It wasn't missing from the box. The wrong one was in. I can't return it as I don't drive & won't book a taxi to take it back. Argos could get it from the manufacturer. Alternatively, Argos could offer to supply an adaptor to use for the UK. What's your formal complaints route?", + "system response": "@258178 Hi Aleksandra. Unfortunately as it's a stores purchase it will have to go back to store. If you wish to complain please follow us and DM so we can forward you the details. Thanks - David", + "dialog history": " @ArgosHelpers hi, I got this Panasonic SC-UA3 at Silverburn branch. The instructions say it should have a moulded 3 pin mains plug. This is definitely not the right one... https://t.co/KKwkxiOUAp @258178 Hi Alexsandra, I am sorry if you are missing a part. I have checked and we do not stock any spares for this item. @258178 you would need to either return it to a store for assistance or contact the manufacturer for help (there should be a telephone number for them in the instructions). Jules @ArgosHelpers But I bought it from Argos not directly from the manufacturer. All it's wrong with it is that it has a wrong plug for the UK which was sold in your shop. Can a plug or an adaptor be supplied? I can't return it as it's not convenient. Thanks. @258178 I am sorry as we do not stock any spares for this item. The manufacturer may be able to send you one out directly as it was missing from the box @258178 . Alternatively as you purchased direct from one of our stores you will need to return it to a store along with your receipt. Jules", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting. Please tell me it's being fixed soon. It's been weeks now.", + "system response": "@240428 Apologies, Mark! Let's confirm we've gone through: https://t.co/TR6ei0cnf1.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@hulu_support Did the cache clearing, and will try uninstall reinstall this evening.", + "system response": "@240428 Sounds like a plan! Thanks again for being willing to troubleshoot with us. We'll be on standby for the results.", + "dialog history": " @hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting. Please tell me it's being fixed soon. It's been weeks now. @240428 Apologies, Mark! Let's confirm we've gone through: https://t.co/TR6ei0cnf1.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@hulu_support I tried uninstall/reinstall, so I have been through all the troubleshooting steps. Problem seemed worse actually. There is a hulu uservoice where others are reporting this as well on Fire TV. I suspect it needs a bug fix. @hulu_support See this: https://t.co/mYhTbBINnx. @hulu_support A month of my subscription fee has now been wasted trying to watch video with this audio delay on your Fire TV app. I'm going to deactivate I think and wait for a version update.", + "system response": "@240428 Sorry for the continued trouble, Mark, as we'd hate to see you go! Have you tried connecting your Fire TV to a different HDMI port for comparison? If no change after, please call/chat us so we can take a closer look on our end: https://t.co/6YdK7bvQN7.", + "dialog history": " @hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting. Please tell me it's being fixed soon. It's been weeks now. @240428 Apologies, Mark! Let's confirm we've gone through: https://t.co/TR6ei0cnf1. @hulu_support Did the cache clearing, and will try uninstall reinstall this evening. @240428 Sounds like a plan! Thanks again for being willing to troubleshoot with us. We'll be on standby for the results.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@hulu_support My monitor has only one port. Hulu is the only app with an audio delay, and only since the update to this new look a few weeks back. I also use netflix, crackle, and amazon video with no audio delay. @hulu_support Monitor is reliable 4K monitor and all video I watch is through FireTV apps. I put my Hulu account on hold. Unless Hulu decides to pay ME to help solve a problem with the hulu FireTV app, I won't spend hrs on the line trying same ineffective troubleshooting I've already done. @hulu_support If you want more information about my specific setup (FireTV model/version, monitor, things like that... ), and these will be used in-house by QE team to troubleshoot, I could send that. @hulu_support Here's information you can pass along. Previously, delayed sound occurred with and without bluetooth speaker use. App JUST got a new update on FireTV. Now, audio of HDMI seems ok, but bluetooth audio is delayed. ONLY with the hulu app.", + "system response": "@240428 We're glad to hear about the improvement, Mark. We do not support any external audio devices at this stage, which may be why you're having trouble with bluetooth. We'll definitely pass along the interest, though. Let us know if we can assist further.", + "dialog history": " @hulu_support Current version of your Hulu app for Amazon FireTV has sound that is half a second or more delayed from video, even after cache clearing and other troubleshooting. Please tell me it's being fixed soon. It's been weeks now. @240428 Apologies, Mark! Let's confirm we've gone through: https://t.co/TR6ei0cnf1. @hulu_support Did the cache clearing, and will try uninstall reinstall this evening. @240428 Sounds like a plan! Thanks again for being willing to troubleshoot with us. We'll be on standby for the results. @hulu_support I tried uninstall/reinstall, so I have been through all the troubleshooting steps. Problem seemed worse actually. There is a hulu uservoice where others are reporting this as well on Fire TV. I suspect it needs a bug fix. @hulu_support See this: https://t.co/mYhTbBINnx. @hulu_support A month of my subscription fee has now been wasted trying to watch video with this audio delay on your Fire TV app. I'm going to deactivate I think and wait for a version update. @240428 Sorry for the continued trouble, Mark, as we'd hate to see you go! Have you tried connecting your Fire TV to a different HDMI port for comparison? If no change after, please call/chat us so we can take a closer look on our end: https://t.co/6YdK7bvQN7.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help", + "system response": "@291315 Hello, JaeJae! \ud83d\ude42 It's our pleasure to help. Just to clarify, which account are you pertaining to? @291315 Hello, JaeJae! Are you still experiencing the same issue? We are always here to help.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@MicrosoftHelps Yes, I am.. All I want is this email so I can access accounts online", + "system response": "@291315 Have you tried to recover your account using this link: https://t.co/s6hhcvLpa8? @291315 Hello, JaeJae! Were you able to access your account after filling out the form?", + "dialog history": " @MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help @291315 Hello, JaeJae! \ud83d\ude42 It's our pleasure to help. Just to clarify, which account are you pertaining to? @291315 Hello, JaeJae! Are you still experiencing the same issue? We are always here to help.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@MicrosoftHelps After 3 attempts no.", + "system response": "@291315 1/2 Oh! That's unusual. When was the last time you were able to access your account? Are you traveling or using a new device @291315 2/2 when you tried to access your account? Please reply to us via direct message. Thank you. @291315 Hi, Jae! How are you? Were you able to access your Microsoft account? Please send us a direct message if you need assistance.", + "dialog history": " @MicrosoftHelps I'm locked out of my email and cannot seem to get the forms right.. Help @291315 Hello, JaeJae! \ud83d\ude42 It's our pleasure to help. Just to clarify, which account are you pertaining to? @291315 Hello, JaeJae! Are you still experiencing the same issue? We are always here to help. @MicrosoftHelps Yes, I am.. All I want is this email so I can access accounts online @291315 Have you tried to recover your account using this link: https://t.co/s6hhcvLpa8? @291315 Hello, JaeJae! Were you able to access your account after filling out the form?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem. Neither wants to admit there was a delay on both companies service!", + "system response": "@372554 @121513 Hi, is it possible for you to DM me details of the journey? ^JW", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SW_Help @121513 Your reference for the claim is DR-8008-2969. It was that day where people self-evacuated at Waterloo so your train to Basingstoke was delayed by ages", + "system response": "@372554 @121513 Please can you let me know the date and the time of the train that you were waiting for? ^JW", + "dialog history": " It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem. Neither wants to admit there was a delay on both companies service! @372554 @121513 Hi, is it possible for you to DM me details of the journey? ^JW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SW_Help @121513 Think it was the 2nd October and the 09:12 from Clapham to Basingstoke?", + "system response": "@372554 @121513 Hello, I've spoken with our customer services team. They have advised that as your journey originated with Southern, and that 1/2 @372554 @121513 the initial Southern journey was delayed, you would need to claim compensation for the entire journey from them ^JM 2/2", + "dialog history": " It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem. Neither wants to admit there was a delay on both companies service! @372554 @121513 Hi, is it possible for you to DM me details of the journey? ^JW @SW_Help @121513 Your reference for the claim is DR-8008-2969. It was that day where people self-evacuated at Waterloo so your train to Basingstoke was delayed by ages @372554 @121513 Please can you let me know the date and the time of the train that you were waiting for? ^JW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@SW_Help Even though your 09:12 train was delayed too?", + "system response": "@372554 Yes, because the delay from Southern would have caused you to miss your connection onto our service ^JM", + "dialog history": " It's pointless trying to claim train delay compensation, my journey from Eastbourne to Basingstoke apparently isn't either @121513 or @SW_Help problem. Neither wants to admit there was a delay on both companies service! @372554 @121513 Hi, is it possible for you to DM me details of the journey? ^JW @SW_Help @121513 Your reference for the claim is DR-8008-2969. It was that day where people self-evacuated at Waterloo so your train to Basingstoke was delayed by ages @372554 @121513 Please can you let me know the date and the time of the train that you were waiting for? ^JW @SW_Help @121513 Think it was the 2nd October and the 09:12 from Clapham to Basingstoke? @372554 @121513 Hello, I've spoken with our customer services team. They have advised that as your journey originated with Southern, and that 1/2 @372554 @121513 the initial Southern journey was delayed, you would need to claim compensation for the entire journey from them ^JM 2/2", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Oh @Delta .... Sorry, not sorry is the worst answer to give a customer. And I would agree, it IS an \"act of god\" that there was ice in 45 degree weather in FL. **Ice freezes at 32degrees** Still waiting 3 flights later. #SoDisappointed", + "system response": "@802404 Hi, Aimee. What flight are you referring to? I would like to take a look. *AJL", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta DL 1234. It says \"de-icing\" but the pilot let us know once maintenance got there, they found no ice. Missed DL 801, missed standby on the overbooked DL 2335, now waiting for flight 1765. Missed all mtgs by now. My \"compensation\" I was told was moving my seat from row 43 to 29. \ud83d\ude14 @Delta .....uh....hello? @Delta *AJL", + "system response": "@802404 Hello! How may I help you? *TCC", + "dialog history": " Oh @Delta .... Sorry, not sorry is the worst answer to give a customer. And I would agree, it IS an \"act of god\" that there was ice in 45 degree weather in FL. **Ice freezes at 32degrees** Still waiting 3 flights later. #SoDisappointed @802404 Hi, Aimee. What flight are you referring to? I would like to take a look. *AJL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta Well I already replied to one rep and haven't heard back....", + "system response": "@802404 Hi, Aimee. My sincere apologies for the delayed response. I am reviewing the details for the delay on DL1234. *AJL @802404 The flight history does indicate the delay was for deicing. Do you have additional information from the pilot what the maintenance was for? *AJL", + "dialog history": " Oh @Delta .... Sorry, not sorry is the worst answer to give a customer. And I would agree, it IS an \"act of god\" that there was ice in 45 degree weather in FL. **Ice freezes at 32degrees** Still waiting 3 flights later. #SoDisappointed @802404 Hi, Aimee. What flight are you referring to? I would like to take a look. *AJL @Delta DL 1234. It says \"de-icing\" but the pilot let us know once maintenance got there, they found no ice. Missed DL 801, missed standby on the overbooked DL 2335, now waiting for flight 1765. Missed all mtgs by now. My \"compensation\" I was told was moving my seat from row 43 to 29. \ud83d\ude14 @Delta .....uh....hello? @Delta *AJL @802404 Hello! How may I help you? *TCC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta The pilot announced over the speaker that he apologized for the delay maintenance took to get there and that once they checked out the wings, there was in fact no ice. Once we were able to taxi, he announced we'd have to wait another 5 mins for takeoff line up.", + "system response": "@802404 Aimee, all delays are frustrating and I'm sorry that you were affected. We'll try to have you on your way asap. *TLT", + "dialog history": " Oh @Delta .... Sorry, not sorry is the worst answer to give a customer. And I would agree, it IS an \"act of god\" that there was ice in 45 degree weather in FL. **Ice freezes at 32degrees** Still waiting 3 flights later. #SoDisappointed @802404 Hi, Aimee. What flight are you referring to? I would like to take a look. *AJL @Delta DL 1234. It says \"de-icing\" but the pilot let us know once maintenance got there, they found no ice. Missed DL 801, missed standby on the overbooked DL 2335, now waiting for flight 1765. Missed all mtgs by now. My \"compensation\" I was told was moving my seat from row 43 to 29. \ud83d\ude14 @Delta .....uh....hello? @Delta *AJL @802404 Hello! How may I help you? *TCC @Delta Well I already replied to one rep and haven't heard back.... @802404 Hi, Aimee. My sincere apologies for the delayed response. I am reviewing the details for the delay on DL1234. *AJL @802404 The flight history does indicate the delay was for deicing. Do you have additional information from the pilot what the maintenance was for? *AJL", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays). Why? When other branches always have them.", + "system response": "@151136 Sorry, could you DM us the brands you're looking for with the link below? I'll have a check. Maclaine https://t.co/MdMtnTDxYf", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sainsburys B&H mainly Blue and Sky Blue, even the staff are fed up with it, not to mention your customers.", + "system response": "@151136 Hi there. Is it the super king or king size that you buy? Naomi", + "dialog history": " @sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays). Why? When other branches always have them. @151136 Sorry, could you DM us the brands you're looking for with the link below? I'll have a check. Maclaine https://t.co/MdMtnTDxYf", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sainsburys King size, they always have super king but never get the king size, also they seem to get deliveries of cigarettes that they are over stocked with and seldom sell.", + "system response": "@151136 Thanks. Our system shows that 7 cases of Benson & Hedges Blue King Size x20 and 3 cases of Benson & Hedges Sky Blue King Size x 20 will be delivered tomorrow. Hope you can get some next time you're in store. Naomi", + "dialog history": " @sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays). Why? When other branches always have them. @151136 Sorry, could you DM us the brands you're looking for with the link below? I'll have a check. Maclaine https://t.co/MdMtnTDxYf @sainsburys B&H mainly Blue and Sky Blue, even the staff are fed up with it, not to mention your customers. @151136 Hi there. Is it the super king or king size that you buy? Naomi", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@sainsburys We shall see if it continues. I doubt that it will because the same situation has arisen many times before. @sainsburys I have just been into the North Brentford Quarter store and guess what. No Benson & Hedges Blue or Sky Blue were delivered yesterday. Maybe you need a new system or go back to using humans to order stock instead of a computer.", + "system response": "@151136 Really sorry about that, I've fed this back to the relevant department for further investigation. Mariya", + "dialog history": " @sainsburys your store in The North Brentford Quarter often don't get deliveries of popular brands of cigarettes (Tuesdays and Thursdays). Why? When other branches always have them. @151136 Sorry, could you DM us the brands you're looking for with the link below? I'll have a check. Maclaine https://t.co/MdMtnTDxYf @sainsburys B&H mainly Blue and Sky Blue, even the staff are fed up with it, not to mention your customers. @151136 Hi there. Is it the super king or king size that you buy? Naomi @sainsburys King size, they always have super king but never get the king size, also they seem to get deliveries of cigarettes that they are over stocked with and seldom sell. @151136 Thanks. Our system shows that 7 cases of Benson & Hedges Blue King Size x20 and 3 cases of Benson & Hedges Sky Blue King Size x 20 will be delivered tomorrow. Hope you can get some next time you're in store. Naomi", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere?", + "system response": "@147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco It\u2019s the Lego world as part of the nitendo switch bundle for \u00a3299. Which I am needing.", + "system response": "@147611 Hi Vicky, are you looking to buy online or in-store? - Danny", + "dialog history": " @Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere? @147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco Online for the offer isnt it?", + "system response": "@147611 Hi Vicky, Lego City is the bundle but we're having some problems with the online bundle at the moment. It should be fixed soon. Ty - John", + "dialog history": " @Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere? @147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2 @Tesco It\u2019s the Lego world as part of the nitendo switch bundle for \u00a3299. Which I am needing. @147611 Hi Vicky, are you looking to buy online or in-store? - Danny", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Tesco Oh fabulous!! So it will be available shortly?!? \ud83d\ude01", + "system response": "@147611 Hey Vicky, you should have absolutely no problem ordering the bundle as normal tomorrow :) Thanks - Kirsten.", + "dialog history": " @Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere? @147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2 @Tesco It\u2019s the Lego world as part of the nitendo switch bundle for \u00a3299. Which I am needing. @147611 Hi Vicky, are you looking to buy online or in-store? - Danny @Tesco Online for the offer isnt it? @147611 Hi Vicky, Lego City is the bundle but we're having some problems with the online bundle at the moment. It should be fixed soon. Ty - John", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Tesco Hi I went on just now for a look and the game has changed to Mario which is great but I keep getting a error. \ud83d\ude1e https://t.co/IQ7aPol1ZH", + "system response": "@147611 Hi Vicki. \u200bWe've had an issue on the website when customers are ordering Nintendo Switch items or console and game bundles. 1/3 @147611 Our IT team has fixed the issue, however it will take overnight for the website to update. 2/3 @147611 You will be will be able to take advantage of all bundles as normal tomorrow. Very sorry for the inconvenience. - Aaron 3/3", + "dialog history": " @Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere? @147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2 @Tesco It\u2019s the Lego world as part of the nitendo switch bundle for \u00a3299. Which I am needing. @147611 Hi Vicky, are you looking to buy online or in-store? - Danny @Tesco Online for the offer isnt it? @147611 Hi Vicky, Lego City is the bundle but we're having some problems with the online bundle at the moment. It should be fixed soon. Ty - John @Tesco Oh fabulous!! So it will be available shortly?!? \ud83d\ude01 @147611 Hey Vicky, you should have absolutely no problem ordering the bundle as normal tomorrow :) Thanks - Kirsten.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@Tesco Oh sorry! I should have got that from the previous message that\u2019s fine thank you", + "system response": "@147611 No problem at all Vicky. Please let us know if you need any help in future. - Aaron", + "dialog history": " @Tesco is there any chance to still buy it and get the game later on. Or will I just go elsewhere? @147611 Hi Vicky, I'm sorry that this game's gone out of stock. Can you please let me know which game your looking for? 1/2 @147611 I'll look to see if we have an estimated back in stock date. Kind regards - Andy 2/2 @Tesco It\u2019s the Lego world as part of the nitendo switch bundle for \u00a3299. Which I am needing. @147611 Hi Vicky, are you looking to buy online or in-store? - Danny @Tesco Online for the offer isnt it? @147611 Hi Vicky, Lego City is the bundle but we're having some problems with the online bundle at the moment. It should be fixed soon. Ty - John @Tesco Oh fabulous!! So it will be available shortly?!? \ud83d\ude01 @147611 Hey Vicky, you should have absolutely no problem ordering the bundle as normal tomorrow :) Thanks - Kirsten. @Tesco Hi I went on just now for a look and the game has changed to Mario which is great but I keep getting a error. \ud83d\ude1e https://t.co/IQ7aPol1ZH @147611 Hi Vicki. \u200bWe've had an issue on the website when customers are ordering Nintendo Switch items or console and game bundles. 1/3 @147611 Our IT team has fixed the issue, however it will take overnight for the website to update. 2/3 @147611 You will be will be able to take advantage of all bundles as normal tomorrow. Very sorry for the inconvenience. - Aaron 3/3", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Sw_help morning. How is the 846 fnb-wat train looking today?", + "system response": "@120742 Hi Nick, this train is currently on time between Winchester and Basingstoke. ^PN", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SW_Help We left on time. What's with the stop start crawl into Surbiton? Bet you're going to make me late, as usual @SW_Help Ah, 12 minutes behind, so far. Marvellous. Keep purposefully running a bad service so you can cut loads out in the new timetable", + "system response": "@120742 Hi Nick, there have been two separate incidents on our network this morning which have led to delays: https://t.co/Ssj2lzz3Xm sorry for the delay this morning. ^PN", + "dialog history": " @Sw_help morning. How is the 846 fnb-wat train looking today? @120742 Hi Nick, this train is currently on time between Winchester and Basingstoke. ^PN", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SW_Help You really are terrible at your jobs. There hasn't been a day without some sort of huge delay since you took over. And I bet commuters get no void day refunds on our season tickets now, do we? @SW_Help What would be really good is if, as well as making everyone late for work, you can make them late home tonight as well. Get them nice and stressed at the end of a day. That'd be great @SW_Help Guard reckons we'll eventually be OVER TWENTY MINUTES LATE arriving! You really don't care, do you? We're just idiots who have to hand over silly money for awful service while you lot just laugh at us. @SW_Help Could you just not be bothered running things properly today? Delays at WAT. Fantastic. You suck @SW_Help Is the 1841 wat-fnb train delayed? Bet it is. We're just trying to get home to our lives", + "system response": "@120742 Hi Nick, it is indeed. Is this not being displayed on the information screens? ^MB", + "dialog history": " @Sw_help morning. How is the 846 fnb-wat train looking today? @120742 Hi Nick, this train is currently on time between Winchester and Basingstoke. ^PN @SW_Help We left on time. What's with the stop start crawl into Surbiton? Bet you're going to make me late, as usual @SW_Help Ah, 12 minutes behind, so far. Marvellous. Keep purposefully running a bad service so you can cut loads out in the new timetable @120742 Hi Nick, there have been two separate incidents on our network this morning which have led to delays: https://t.co/Ssj2lzz3Xm sorry for the delay this morning. ^PN", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@delta thanks for the middle seat when I had a perfectly good aisle seat.", + "system response": "@445354 Lester, I am so sorry for the seating issue. *HPL @445354 Please provide the flight number so I can take a look at the seat map and reassign if there is availability. *HPL", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta Typical @delta flight 1171 to Dallas. I didn't ask for this. 3 hour flight and last minute changes. @Delta Delta 1171 @Delta There is nothing available but I had a nice aisle seat @Delta You're not where I am. @Delta Door closing thanks for all your support", + "system response": "@445354 If the airport has control then I am unable to reassign the seat. My apologies for the inconvenience. *HPL", + "dialog history": " @delta thanks for the middle seat when I had a perfectly good aisle seat. @445354 Lester, I am so sorry for the seating issue. *HPL @445354 Please provide the flight number so I can take a look at the seat map and reassign if there is availability. *HPL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta Tell the airport to get their act together. And if you can't do anything then why bother replying.", + "system response": "@445354 Hmm! Please give me a minute as I review. *HPL @445354 So you were assigned the complimentary Delta comfort + upgrade which reassign you from your aisle seat to the middle seat. *HPL @445354 Usually once a passenger's seat is reassigned and the airport have not take control of the flight I an able to change the seat. *HPL @445354 My apologies for the frustration we've caused you. *HPL", + "dialog history": " @delta thanks for the middle seat when I had a perfectly good aisle seat. @445354 Lester, I am so sorry for the seating issue. *HPL @445354 Please provide the flight number so I can take a look at the seat map and reassign if there is availability. *HPL @Delta Typical @delta flight 1171 to Dallas. I didn't ask for this. 3 hour flight and last minute changes. @Delta Delta 1171 @Delta There is nothing available but I had a nice aisle seat @Delta You're not where I am. @Delta Door closing thanks for all your support @445354 If the airport has control then I am unable to reassign the seat. My apologies for the inconvenience. *HPL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta Thanks but no thanks. I was 10 on the list so 9 other people said no to the upgrade apparently.", + "system response": "@445354 Okay, I understand. *HPL", + "dialog history": " @delta thanks for the middle seat when I had a perfectly good aisle seat. @445354 Lester, I am so sorry for the seating issue. *HPL @445354 Please provide the flight number so I can take a look at the seat map and reassign if there is availability. *HPL @Delta Typical @delta flight 1171 to Dallas. I didn't ask for this. 3 hour flight and last minute changes. @Delta Delta 1171 @Delta There is nothing available but I had a nice aisle seat @Delta You're not where I am. @Delta Door closing thanks for all your support @445354 If the airport has control then I am unable to reassign the seat. My apologies for the inconvenience. *HPL @Delta Tell the airport to get their act together. And if you can't do anything then why bother replying. @445354 Hmm! Please give me a minute as I review. *HPL @445354 So you were assigned the complimentary Delta comfort + upgrade which reassign you from your aisle seat to the middle seat. *HPL @445354 Usually once a passenger's seat is reassigned and the airport have not take control of the flight I an able to change the seat. *HPL @445354 My apologies for the frustration we've caused you. *HPL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Delta At least the agents in COS asked. ATL agents need more training.", + "system response": "@445354 Your feedback is greatly appreciated. I will forward this to the ATL airport customer service leadership team. *HPL", + "dialog history": " @delta thanks for the middle seat when I had a perfectly good aisle seat. @445354 Lester, I am so sorry for the seating issue. *HPL @445354 Please provide the flight number so I can take a look at the seat map and reassign if there is availability. *HPL @Delta Typical @delta flight 1171 to Dallas. I didn't ask for this. 3 hour flight and last minute changes. @Delta Delta 1171 @Delta There is nothing available but I had a nice aisle seat @Delta You're not where I am. @Delta Door closing thanks for all your support @445354 If the airport has control then I am unable to reassign the seat. My apologies for the inconvenience. *HPL @Delta Tell the airport to get their act together. And if you can't do anything then why bother replying. @445354 Hmm! Please give me a minute as I review. *HPL @445354 So you were assigned the complimentary Delta comfort + upgrade which reassign you from your aisle seat to the middle seat. *HPL @445354 Usually once a passenger's seat is reassigned and the airport have not take control of the flight I an able to change the seat. *HPL @445354 My apologies for the frustration we've caused you. *HPL @Delta Thanks but no thanks. I was 10 on the list so 9 other people said no to the upgrade apparently. @445354 Okay, I understand. *HPL", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta Flight status via your website seems not to be working? Is that the case?", + "system response": "@790586 Joan, we are unaware of any current issues. If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284. They can assist you with your online transaction. *ACJ", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta OK but website is where I turn to simply check flight status. Seems odd it is not working. Am picking up Delta passengers and use the website to check flight status.", + "system response": "@790586 Hi. What Delta Flight are you trying to track status for? *TMA", + "dialog history": " @Delta Flight status via your website seems not to be working? Is that the case? @790586 Joan, we are unaware of any current issues. If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284. They can assist you with your online transaction. *ACJ", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta Thx, I utilized the airport website and located arrival info there. Thanks", + "system response": "@790586 I just went to the website on my personal tablet, and the website is pulling up any Delta Flight that I type in. *TMA @790586 Ok. Have a great day! \u2708 #HappyHolidays \ud83c\udf84 *TMA", + "dialog history": " @Delta Flight status via your website seems not to be working? Is that the case? @790586 Joan, we are unaware of any current issues. If you continue to experience issues, please contact Online Customer Support Desk at 888-750-3284. They can assist you with your online transaction. *ACJ @Delta OK but website is where I turn to simply check flight status. Seems odd it is not working. Am picking up Delta passengers and use the website to check flight status. @790586 Hi. What Delta Flight are you trying to track status for? *TMA", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing.", + "system response": "@712348 Hi there, Are you playing on a wireless connection? If so, please use a wired connection and try again. ^TE", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@ATVIAssist It was wired actually. I double checked everything and it was all connected I believe. But i\u2019ll try again today and see if it was just me", + "system response": "@712348 Hey there, are you still being kicked out of matches for inactivity? ^FB", + "dialog history": " @ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing. @712348 Hi there, Are you playing on a wireless connection? If so, please use a wired connection and try again. ^TE", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@ATVIAssist I\u2019ll try hopping in a game right now and see! Thanks for checking up on my issue!", + "system response": "@712348 For sure, if the issue continues send over a video of what you're encountering. ^FB", + "dialog history": " @ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing. @712348 Hi there, Are you playing on a wireless connection? If so, please use a wired connection and try again. ^TE @ATVIAssist It was wired actually. I double checked everything and it was all connected I believe. But i\u2019ll try again today and see if it was just me @712348 Hey there, are you still being kicked out of matches for inactivity? ^FB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@ATVIAssist My last match went flawlessly. Thanks again!", + "system response": "@712348 Sweet! If you run into this issue again remember to get video and send that over to us. ^FB", + "dialog history": " @ATVIAssist for some reason in the blackjacks gun game mode for blops 3, I keep being kicked for inactivity after 20 seconds of playing. @712348 Hi there, Are you playing on a wireless connection? If so, please use a wired connection and try again. ^TE @ATVIAssist It was wired actually. I double checked everything and it was all connected I believe. But i\u2019ll try again today and see if it was just me @712348 Hey there, are you still being kicked out of matches for inactivity? ^FB @ATVIAssist I\u2019ll try hopping in a game right now and see! Thanks for checking up on my issue! @712348 For sure, if the issue continues send over a video of what you're encountering. ^FB", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points!", + "system response": "@706868 Apologies, was there an item in particular you were looking for? Steven", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch.", + "system response": "@706868 What store do you usually shop in? I'll take a look on our system for you. Dan", + "dialog history": " What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points! @706868 Apologies, was there an item in particular you were looking for? Steven", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sainsburys Sainsburys Scarborough. They usually have a very poor selection; we have been disappointed in the past, especially when they don't offer to order what you'd like in for you to use on the double up.", + "system response": "@706868 Thanks for confirming. Our system is showing that they're due a delivery on the 18th November. I'd advise calling ahead to avoid an unnecessary journey, their number is 01723 500693...1/2 https://t.co/MdMtnTlX6H @706868 ...Using the link, if you DM your postcode I'll check the stock in the other stores in your area. Dan 2/2 https://t.co/MdMtnTlX6H", + "dialog history": " What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points! @706868 Apologies, was there an item in particular you were looking for? Steven @sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch. @706868 What store do you usually shop in? I'll take a look on our system for you. Dan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@sainsburys Is there a specific time?", + "system response": "@706868 Unfortunately not, however stock is usually put out on the shelves a day after delivery. To find out for sure on the day you plan to travel, it would be best to give them a call in advance (01723 500693). Hope this helps! Ewan", + "dialog history": " What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points! @706868 Apologies, was there an item in particular you were looking for? Steven @sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch. @706868 What store do you usually shop in? I'll take a look on our system for you. Dan @sainsburys Sainsburys Scarborough. They usually have a very poor selection; we have been disappointed in the past, especially when they don't offer to order what you'd like in for you to use on the double up. @706868 Thanks for confirming. Our system is showing that they're due a delivery on the 18th November. I'd advise calling ahead to avoid an unnecessary journey, their number is 01723 500693...1/2 https://t.co/MdMtnTlX6H @706868 ...Using the link, if you DM your postcode I'll check the stock in the other stores in your area. Dan 2/2 https://t.co/MdMtnTlX6H", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@sainsburys Hypothetically if you were to ring and ask them to hold a copy of both back when they receive this delivery, would they agree to do so to ensure they don't sell out of either game before you get there?", + "system response": "@706868 As it will still be in our Double Up promotional period, they wouldn't be able to hold any stock for customers. Sorry to disappoint. Ewan", + "dialog history": " What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points! @706868 Apologies, was there an item in particular you were looking for? Steven @sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch. @706868 What store do you usually shop in? I'll take a look on our system for you. Dan @sainsburys Sainsburys Scarborough. They usually have a very poor selection; we have been disappointed in the past, especially when they don't offer to order what you'd like in for you to use on the double up. @706868 Thanks for confirming. Our system is showing that they're due a delivery on the 18th November. I'd advise calling ahead to avoid an unnecessary journey, their number is 01723 500693...1/2 https://t.co/MdMtnTlX6H @706868 ...Using the link, if you DM your postcode I'll check the stock in the other stores in your area. Dan 2/2 https://t.co/MdMtnTlX6H @sainsburys Is there a specific time? @706868 Unfortunately not, however stock is usually put out on the shelves a day after delivery. To find out for sure on the day you plan to travel, it would be best to give them a call in advance (01723 500693). Hope this helps! Ewan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@sainsburys Thanks for the reply. That's disappointing.", + "system response": "@706868 You're welcome Sean. Ewan", + "dialog history": " What's the point in @sainsburys double-up when they can't be bothered to stock up on things? If you don't have something in, at least order it in so that it can be collected from the shop with the double up points! @706868 Apologies, was there an item in particular you were looking for? Steven @sainsburys My Mum was looking for Super Mario Odyessy and Sonic Forces for Nintendo Switch. @706868 What store do you usually shop in? I'll take a look on our system for you. Dan @sainsburys Sainsburys Scarborough. They usually have a very poor selection; we have been disappointed in the past, especially when they don't offer to order what you'd like in for you to use on the double up. @706868 Thanks for confirming. Our system is showing that they're due a delivery on the 18th November. I'd advise calling ahead to avoid an unnecessary journey, their number is 01723 500693...1/2 https://t.co/MdMtnTlX6H @706868 ...Using the link, if you DM your postcode I'll check the stock in the other stores in your area. Dan 2/2 https://t.co/MdMtnTlX6H @sainsburys Is there a specific time? @706868 Unfortunately not, however stock is usually put out on the shelves a day after delivery. To find out for sure on the day you plan to travel, it would be best to give them a call in advance (01723 500693). Hope this helps! Ewan @sainsburys Hypothetically if you were to ring and ask them to hold a copy of both back when they receive this delivery, would they agree to do so to ensure they don't sell out of either game before you get there? @706868 As it will still be in our Double Up promotional period, they wouldn't be able to hold any stock for customers. Sorry to disappoint. Ewan", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted? !", + "system response": "@763973 Hello Gavin. You'll need to speak to the Train Manager, this would be at their discretion. - Jordan", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@GWRHelp Perhaps they need to know that! He was busy heading into the already full carriages", + "system response": "@763973 If First Class is declassified there will be announcement on-board to advise. Lewis", + "dialog history": " @GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted? ! @763973 Hello Gavin. You'll need to speak to the Train Manager, this would be at their discretion. - Jordan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@GWRHelp Right. So at what point (one station away from Paddington) does it make sense to announce that? Those seats aren\u2019t going to be taken where there\u2019s no stops left but there were plenty of cramped passengers in cattle class!", + "system response": "@763973 It is a decision taken by the Train Manager based on conditions on-board. As it effectively makes the carriage another standard class one, it doesn't happen every time there are no seats left. Lewis", + "dialog history": " @GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted? ! @763973 Hello Gavin. You'll need to speak to the Train Manager, this would be at their discretion. - Jordan @GWRHelp Perhaps they need to know that! He was busy heading into the already full carriages @763973 If First Class is declassified there will be announcement on-board to advise. Lewis", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@GWRHelp I think we're going round in circles - I'm simply asking what is the actual point of having two empty carriages on a packed train. Guess it depends whether you want to please customers or not...", + "system response": "@763973 Apologies for the discomfort on your journey today Gavin, I'll record your feedback on declassification of First. Phil.", + "dialog history": " @GWRHelp when the whole train is full bar two nearly empty first class carriages, do you think a more flexible approach might be warranted? ! @763973 Hello Gavin. You'll need to speak to the Train Manager, this would be at their discretion. - Jordan @GWRHelp Perhaps they need to know that! He was busy heading into the already full carriages @763973 If First Class is declassified there will be announcement on-board to advise. Lewis @GWRHelp Right. So at what point (one station away from Paddington) does it make sense to announce that? Those seats aren\u2019t going to be taken where there\u2019s no stops left but there were plenty of cramped passengers in cattle class! @763973 It is a decision taken by the Train Manager based on conditions on-board. As it effectively makes the carriage another standard class one, it doesn't happen every time there are no seats left. Lewis", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog? Where can I see changes? https://t.co/vlwHHB69Ab @115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section.", + "system response": "@290959 Good question! Update notes can be found on where you downloaded the Office app. Let us know if you have other questions.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@MicrosoftHelps Sorry, I don't understand. All I can see is what is pictured in the screenshot from the previous tweet.", + "system response": "@290959 Hmm. Let's go back to Microsoft Word app. On the right side, click on Version History. Scroll down to see the changes log.", + "dialog history": " @115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog? Where can I see changes? https://t.co/vlwHHB69Ab @115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section. @290959 Good question! Update notes can be found on where you downloaded the Office app. Let us know if you have other questions.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@MicrosoftHelps I can see version numbers, but not actual changes. The last time that actual changes were documented was 1.28 on the 12th of Dec 2016. https://t.co/tRTMVvwsCN", + "system response": "@290959 Got this. Just to clarify, what are the extension of the files that you've opened? Are they on .pdf format?", + "dialog history": " @115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog? Where can I see changes? https://t.co/vlwHHB69Ab @115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section. @290959 Good question! Update notes can be found on where you downloaded the Office app. Let us know if you have other questions. @MicrosoftHelps Sorry, I don't understand. All I can see is what is pictured in the screenshot from the previous tweet. @290959 Hmm. Let's go back to Microsoft Word app. On the right side, click on Version History. Scroll down to see the changes log.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@MicrosoftHelps Why is the file format relevant? I'm in the App Store. I normally open .docx files", + "system response": "@290959 1/2 Thanks for providing this info. Your concern requires in-depth support. Let's have our Answer Desk team check it out. https://t.co/3qcAsLFkaY @290959 2/2 Here's the link where you can reach them: https://t.co/ojW9PblkJk. @290959 We\u2019d love to hear back from you about your experience with us! Please let us know here: https://t.co/E7UJx1TTHN.", + "dialog history": " @115890 @MicrosoftHelps when updating word (or any MS app) for iOS, why don't you show me a changelog? Where can I see changes? https://t.co/vlwHHB69Ab @115890 @MicrosoftHelps I don't think a vague message and an advertisement for O365 is relevant for the update notes section. @290959 Good question! Update notes can be found on where you downloaded the Office app. Let us know if you have other questions. @MicrosoftHelps Sorry, I don't understand. All I can see is what is pictured in the screenshot from the previous tweet. @290959 Hmm. Let's go back to Microsoft Word app. On the right side, click on Version History. Scroll down to see the changes log. @MicrosoftHelps I can see version numbers, but not actual changes. The last time that actual changes were documented was 1.28 on the 12th of Dec 2016. https://t.co/tRTMVvwsCN @290959 Got this. Just to clarify, what are the extension of the files that you've opened? Are they on .pdf format?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AppleSupport since the update to IOS 11 my phone doesn\u2019t perform as it should, I\u2019ve reset and restored but it still runs slow or turns off", + "system response": "@430820 We'd be happy to look into this with you. Can you tell us which iPhone and version of iOS 11 you're using?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport 6s plus, iOS 11.0.3", + "system response": "@430820 Thanks for this. Can you let us know when you are noticing these behaviors the most? During the use of apps?", + "dialog history": " @AppleSupport since the update to IOS 11 my phone doesn\u2019t perform as it should, I\u2019ve reset and restored but it still runs slow or turns off @430820 We'd be happy to look into this with you. Can you tell us which iPhone and version of iOS 11 you're using?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport during app and not during app use, sometimes apps don't work or freeze, apps don't install properly or don't open after being downloaded @AppleSupport slow to upload web pages, emails. when the phone goes to sleep it sometimes comes back on without me touching it.", + "system response": "@430820 Got it. Are you keeping regular backups in iTunes or iCloud of your iPhone? Also, have you removed and reinstalled the apps?", + "dialog history": " @AppleSupport since the update to IOS 11 my phone doesn\u2019t perform as it should, I\u2019ve reset and restored but it still runs slow or turns off @430820 We'd be happy to look into this with you. Can you tell us which iPhone and version of iOS 11 you're using? @AppleSupport 6s plus, iOS 11.0.3 @430820 Thanks for this. Can you let us know when you are noticing these behaviors the most? During the use of apps?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport Back up quite frequently, this is only started since the update", + "system response": "@430820 Got it. Let's continue in DM. https://t.co/GDrqU22YpT", + "dialog history": " @AppleSupport since the update to IOS 11 my phone doesn\u2019t perform as it should, I\u2019ve reset and restored but it still runs slow or turns off @430820 We'd be happy to look into this with you. Can you tell us which iPhone and version of iOS 11 you're using? @AppleSupport 6s plus, iOS 11.0.3 @430820 Thanks for this. Can you let us know when you are noticing these behaviors the most? During the use of apps? @AppleSupport during app and not during app use, sometimes apps don't work or freeze, apps don't install properly or don't open after being downloaded @AppleSupport slow to upload web pages, emails. when the phone goes to sleep it sometimes comes back on without me touching it. @430820 Got it. Are you keeping regular backups in iTunes or iCloud of your iPhone? Also, have you removed and reinstalled the apps?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Remember now why I never fly @British_Airways absolutely crap service! Will cancel flights and fly @VirginAtlantic now!! !", + "system response": "@476709 We're concerned to hear this, Hannah. Can you tell us what happened? ^Natalie", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@British_Airways You want to charge me \u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \u00a34200 to change them #RIPOFF", + "system response": "@476709 Hi Hannah. The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2 @476709 based on current availability and ticket rules. Sorry if the cost es higher than you expected. ^Monica 2/2", + "dialog history": " Remember now why I never fly @British_Airways absolutely crap service! Will cancel flights and fly @VirginAtlantic now!! ! @476709 We're concerned to hear this, Hannah. Can you tell us what happened? ^Natalie", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@British_Airways Not good enough, as a first class customer I don't even want to use flight 2 and 3 just 1 and 4!!! Absolutely terrible service, won't fly BA", + "system response": "@476709 I'm sorry to hear this Hannah. Unfortunately, changing the booking would be against the fare rules. If you fail to make the changes you 1/2 @476709 may have a No Show go into your booking invalidating you tickets. Fare rules are applied to all of our passengers regardless of cabin. ^Kit", + "dialog history": " Remember now why I never fly @British_Airways absolutely crap service! Will cancel flights and fly @VirginAtlantic now!! ! @476709 We're concerned to hear this, Hannah. Can you tell us what happened? ^Natalie @British_Airways You want to charge me \u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \u00a34200 to change them #RIPOFF @476709 Hi Hannah. The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2 @476709 based on current availability and ticket rules. Sorry if the cost es higher than you expected. ^Monica 2/2", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@British_Airways As expected, shit customer service all round! #AVOIDBA Will never fly BA again!", + "system response": "@476709 We understand you're unhappy with our position, however, this is mentioned in our General Conditions of Carriage. 1/2 @476709 We do need to be consistent so we're fair to all our customers. 2/2 ^David", + "dialog history": " Remember now why I never fly @British_Airways absolutely crap service! Will cancel flights and fly @VirginAtlantic now!! ! @476709 We're concerned to hear this, Hannah. Can you tell us what happened? ^Natalie @British_Airways You want to charge me \u00a3900 to cancel 2 flights that I don't want to use otherwise you cancel my 4th flight and \u00a34200 to change them #RIPOFF @476709 Hi Hannah. The price for rebooking and transforming return flights in one-way tickets, have to be re-priced 1/2 @476709 based on current availability and ticket rules. Sorry if the cost es higher than you expected. ^Monica 2/2 @British_Airways Not good enough, as a first class customer I don't even want to use flight 2 and 3 just 1 and 4!!! Absolutely terrible service, won't fly BA @476709 I'm sorry to hear this Hannah. Unfortunately, changing the booking would be against the fare rules. If you fail to make the changes you 1/2 @476709 may have a No Show go into your booking invalidating you tickets. Fare rules are applied to all of our passengers regardless of cabin. ^Kit", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AppleSupport \u201cTrash\u201d button on email notification does not work on latest iOS.", + "system response": "@137196 Thanks for reaching out about this issue. What happens when you try to delete an email? Do you get an error message?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport I don\u2019t get an error and it does not go to trash. Email still show up in inbox", + "system response": "@137196 Do you use the native Mail app or a third-party email app? Which version of iOS are you running in Settings > General > About?", + "dialog history": " @AppleSupport \u201cTrash\u201d button on email notification does not work on latest iOS. @137196 Thanks for reaching out about this issue. What happens when you try to delete an email? Do you get an error message?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport iOS : 11.1.2 and I\u2019m using native app", + "system response": "@137196 Alright, when did this start happening? Are there any workarounds that you know of? Like restarting the iPhone or closing the app in Multitasking?", + "dialog history": " @AppleSupport \u201cTrash\u201d button on email notification does not work on latest iOS. @137196 Thanks for reaching out about this issue. What happens when you try to delete an email? Do you get an error message? @AppleSupport I don\u2019t get an error and it does not go to trash. Email still show up in inbox @137196 Do you use the native Mail app or a third-party email app? Which version of iOS are you running in Settings > General > About?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport After upgrading to latest iOS , workaround is I need to go to mailbox and trash it from there.", + "system response": "@137196 Let's look into that further. Send us a DM and we'll go from there. https://t.co/GDrqU22YpT", + "dialog history": " @AppleSupport \u201cTrash\u201d button on email notification does not work on latest iOS. @137196 Thanks for reaching out about this issue. What happens when you try to delete an email? Do you get an error message? @AppleSupport I don\u2019t get an error and it does not go to trash. Email still show up in inbox @137196 Do you use the native Mail app or a third-party email app? Which version of iOS are you running in Settings > General > About? @AppleSupport iOS : 11.1.2 and I\u2019m using native app @137196 Alright, when did this start happening? Are there any workarounds that you know of? Like restarting the iPhone or closing the app in Multitasking?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad.", + "system response": "@260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta They\u2019re saying it game in from the last flight. They have sprayed and there\u2019s nothing else they can do. It\u2019s gross!", + "system response": "@260725 I'm very sorry about the discomfort this has caused you for your flight! *TBW", + "dialog history": " @Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad. @260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta It\u2019s not just me! Every person getting on the flight is complaining. The smell is horrific.", + "system response": "@260725 Oh no, Allie. That's not what we want to hear. Please seek for one of our crew members on duty for further immediate assistance regarding this issue. Please accept our sincere apologies. *AOS", + "dialog history": " @Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad. @260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW @Delta They\u2019re saying it game in from the last flight. They have sprayed and there\u2019s nothing else they can do. It\u2019s gross! @260725 I'm very sorry about the discomfort this has caused you for your flight! *TBW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta They\u2019ve brought maintenance aboard. Not a great first class experience :(", + "system response": "@260725 We are genuinely sorry to hear about your disappointment, Allie. Hopefully, our maintenance crew can fix the issue very soon. Once again please accept our sincere apologies for this terrible incident. *AOS", + "dialog history": " @Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad. @260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW @Delta They\u2019re saying it game in from the last flight. They have sprayed and there\u2019s nothing else they can do. It\u2019s gross! @260725 I'm very sorry about the discomfort this has caused you for your flight! *TBW @Delta It\u2019s not just me! Every person getting on the flight is complaining. The smell is horrific. @260725 Oh no, Allie. That's not what we want to hear. Please seek for one of our crew members on duty for further immediate assistance regarding this issue. Please accept our sincere apologies. *AOS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Delta Appreciate it. Thank you!", + "system response": "@260725 You are most welcome, Allie. Thanks for tweeting us today. *AOS", + "dialog history": " @Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad. @260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW @Delta They\u2019re saying it game in from the last flight. They have sprayed and there\u2019s nothing else they can do. It\u2019s gross! @260725 I'm very sorry about the discomfort this has caused you for your flight! *TBW @Delta It\u2019s not just me! Every person getting on the flight is complaining. The smell is horrific. @260725 Oh no, Allie. That's not what we want to hear. Please seek for one of our crew members on duty for further immediate assistance regarding this issue. Please accept our sincere apologies. *AOS @Delta They\u2019ve brought maintenance aboard. Not a great first class experience :( @260725 We are genuinely sorry to hear about your disappointment, Allie. Hopefully, our maintenance crew can fix the issue very soon. Once again please accept our sincere apologies for this terrible incident. *AOS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@Delta They told us to rebook, then told us the original flight was still departing. We got put back on 1287 but are now in the 1st row instead of the 3rd. Can you get us back in seats 3C and 3D? @Delta My boyfriend is 6feet tall and can\u2019t sit comfortably at the bulkhead.", + "system response": "@260725 Unfortunately, our First Class Cabin is full on our DL1287 flight for today, Allie. You may seek further assistance by reaching out to one of our in-flight crew members on duty. *AOS", + "dialog history": " @Delta flight1287 from Miami to LaGuardia smells awful. We just boarded. It\u2019s really really bad. @260725 Allie, I am very sorry about this. Please reach out to a flight attendant to address the odor in the aircraft. *TBW @Delta They\u2019re saying it game in from the last flight. They have sprayed and there\u2019s nothing else they can do. It\u2019s gross! @260725 I'm very sorry about the discomfort this has caused you for your flight! *TBW @Delta It\u2019s not just me! Every person getting on the flight is complaining. The smell is horrific. @260725 Oh no, Allie. That's not what we want to hear. Please seek for one of our crew members on duty for further immediate assistance regarding this issue. Please accept our sincere apologies. *AOS @Delta They\u2019ve brought maintenance aboard. Not a great first class experience :( @260725 We are genuinely sorry to hear about your disappointment, Allie. Hopefully, our maintenance crew can fix the issue very soon. Once again please accept our sincere apologies for this terrible incident. *AOS @Delta Appreciate it. Thank you! @260725 You are most welcome, Allie. Thanks for tweeting us today. *AOS", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@SpotifyCares You guys mixed up songs. Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure. Both play the same song!", + "system response": "@124511 Hey Angie! Can you send us the Song Link? Just tap the three dots > Share > Copy Link. We'll check it out /SY", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SpotifyCares https://t.co/s5wVyP2vKf labeled as Breezeblocks but is actually Fitzpleasure https://t.co/gpvecBA8UJ\nThanks so much! @SpotifyCares https://t.co/tGbLK4aErF This is what Breezeblocks should sound like! Just to make your job easier.", + "system response": "@124511 Hmm, everything looks good on our end. Can you tell us the country that your account is set to? /SY", + "dialog history": " @SpotifyCares You guys mixed up songs. Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure. Both play the same song! @124511 Hey Angie! Can you send us the Song Link? Just tap the three dots > Share > Copy Link. We'll check it out /SY", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SpotifyCares I am listening from the United States and my account is set in the U.S. as well. Hope that helps.", + "system response": "@124511 1: That's odd. We've taken a closer look and the track plays the correct song. Can you tell us what device, operating system, and... @124511 2: version of Spotify you're using? We'll lend a hand /SY", + "dialog history": " @SpotifyCares You guys mixed up songs. Breezeblocks by Alt-J has been replaced with their other song Fitzpleasure. Both play the same song! @124511 Hey Angie! Can you send us the Song Link? Just tap the three dots > Share > Copy Link. We'll check it out /SY @SpotifyCares https://t.co/s5wVyP2vKf labeled as Breezeblocks but is actually Fitzpleasure https://t.co/gpvecBA8UJ\nThanks so much! @SpotifyCares https://t.co/tGbLK4aErF This is what Breezeblocks should sound like! Just to make your job easier. @124511 Hmm, everything looks good on our end. Can you tell us the country that your account is set to? /SY", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ?", + "system response": "@270335 Hi Dan, wow! That's an impressive find. Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation. I'm sorry for any disappointment this may cause. Ty- Reece", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco you arebn't going to kill him though are you ? can i have him back ?", + "system response": "@270335 Hi Dan this is something that we are serious about investigating so if you're able to \"hop\" to a store with the frog and lettuce this will be highly appreciated. Sorry, I cannot advise on whether you'll be allowed to keep the frog! 1/2 @270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done. TY - Struan 2/2 https://t.co/py5Z991Bme", + "dialog history": " @Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ? @270335 Hi Dan, wow! That's an impressive find. Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation. I'm sorry for any disappointment this may cause. Ty- Reece", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco can you find out if i can have him back 1st please ?", + "system response": "@270335 Hi Dan. Our supplier would want to see him. Therefore if you'd prefer to keep him I'm afraid we couldn't investigate further. Thank you - Jennifer", + "dialog history": " @Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ? @270335 Hi Dan, wow! That's an impressive find. Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation. I'm sorry for any disappointment this may cause. Ty- Reece @Tesco you arebn't going to kill him though are you ? can i have him back ? @270335 Hi Dan this is something that we are serious about investigating so if you're able to \"hop\" to a store with the frog and lettuce this will be highly appreciated. Sorry, I cannot advise on whether you'll be allowed to keep the frog! 1/2 @270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done. TY - Struan 2/2 https://t.co/py5Z991Bme", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Tesco thank you jennifer i just wondered if i had to pay more be cause i got a free frog ?", + "system response": "@270335 Hi Dan, I'm glad to inform you that you won't have to pay any extra for your new flatmate. Ty - Reece", + "dialog history": " @Tesco found a whole live frog in a bag of shreddded lettuce before can i keep him or do you want him back ? @270335 Hi Dan, wow! That's an impressive find. Unfortunately you will have to return this to an Extra/Metro/Superstore as we would have to return it to the suppliers for investigation. I'm sorry for any disappointment this may cause. Ty- Reece @Tesco you arebn't going to kill him though are you ? can i have him back ? @270335 Hi Dan this is something that we are serious about investigating so if you're able to \"hop\" to a store with the frog and lettuce this will be highly appreciated. Sorry, I cannot advise on whether you'll be allowed to keep the frog! 1/2 @270335 I would like to make sure this is logged on my system, if you could please DM your title, full name, email and address along with the barcode, store bought from and price paid I'll have this done. TY - Struan 2/2 https://t.co/py5Z991Bme @Tesco can you find out if i can have him back 1st please ? @270335 Hi Dan. Our supplier would want to see him. Therefore if you'd prefer to keep him I'm afraid we couldn't investigate further. Thank you - Jennifer", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco Prepacked Sweet potato used to cost \u00a31/kg, now costs \u00a31.50/725g. That's doubled in price! (Tesco Express)", + "system response": "@546202 Hi Stephen, I'm sorry that you're unhappy about a price increase. Sadly I'm unable to locate anything matching the prices provided. 1/2 @546202 can you please tell me which sweet potatoe product you're referring to https://t.co/GdUtkhigo7?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco It used up be a small bag prepacked 1kg. Y'day I saw rebranded as Sweet Baking Potatoes 725g @Tesco This is Tesco Express by the way https://t.co/f5Hiu41DyJ the 1kg bag was not available", + "system response": "@546202 Hi Stephen, thanks for taking the time to get back to me. We will strive to give our customers the best possible value. 1/3 @546202 Sadly there are times when we have to pass on increased costs to our customers.. I'd like to log your comments for review. 2/3 @546202 Can you please DM me your full name, address and email? I would then log your comments for review by the appropriate colleagues. TY-Paul 3/3", + "dialog history": " @Tesco Prepacked Sweet potato used to cost \u00a31/kg, now costs \u00a31.50/725g. That's doubled in price! (Tesco Express) @546202 Hi Stephen, I'm sorry that you're unhappy about a price increase. Sadly I'm unable to locate anything matching the prices provided. 1/2 @546202 can you please tell me which sweet potatoe product you're referring to https://t.co/GdUtkhigo7?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Hi @AskPlayStation How to resolve this error CE-30022-7", + "system response": "@140941 Hey there. What you were doing in the console when you get this error code?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AskPlayStation I had inserted TLOU Remastered. 1st time. Working now but it says cant download maps for m.p.", + "system response": "@140941 Do you see another error code?", + "dialog history": " Hi @AskPlayStation How to resolve this error CE-30022-7 @140941 Hey there. What you were doing in the console when you get this error code?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AskPlayStation Its possible it happend when i checked for the maps. Right now i am in game. Il try again later. If error what to do?", + "system response": "@140941 Let us know the error code!", + "dialog history": " Hi @AskPlayStation How to resolve this error CE-30022-7 @140941 Hey there. What you were doing in the console when you get this error code? @AskPlayStation I had inserted TLOU Remastered. 1st time. Working now but it says cant download maps for m.p. @140941 Do you see another error code?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AskPlayStation Of course. Thanks guys. Will update if it arises again.", + "system response": "@140941 You're welcome, Happy gaming!", + "dialog history": " Hi @AskPlayStation How to resolve this error CE-30022-7 @140941 Hey there. What you were doing in the console when you get this error code? @AskPlayStation I had inserted TLOU Remastered. 1st time. Working now but it says cant download maps for m.p. @140941 Do you see another error code? @AskPlayStation Its possible it happend when i checked for the maps. Right now i am in game. Il try again later. If error what to do? @140941 Let us know the error code!", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115900 signed up for $75 package June of '17. We've been charged $200+ /month since then. Now received cancellation letter..??!!!? ?", + "system response": "@290899 Hi, I would love to help. Please DM me the phone # associated with the account & the service address. -Jules", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@comcastcares 6157177213\n1833 Winding Way Dr. White House, TN 37188", + "system response": "@290899 Thanks, do you have the account # on hand as well? -Jules", + "dialog history": " @115900 signed up for $75 package June of '17. We've been charged $200+ /month since then. Now received cancellation letter..??!!!? ? @290899 Hi, I would love to help. Please DM me the phone # associated with the account & the service address. -Jules", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@comcastcares __credit_card__", + "system response": "@290899 Thanks, I am seeing that this account was disconnected on 09/29/17. Did you just receive a letter now? -Jules", + "dialog history": " @115900 signed up for $75 package June of '17. We've been charged $200+ /month since then. Now received cancellation letter..??!!!? ? @290899 Hi, I would love to help. Please DM me the phone # associated with the account & the service address. -Jules @comcastcares 6157177213\n1833 Winding Way Dr. White House, TN 37188 @290899 Thanks, do you have the account # on hand as well? -Jules", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@comcastcares Yes. Are you able to review the billing charges?", + "system response": "@290899 What is your full name? -MV", + "dialog history": " @115900 signed up for $75 package June of '17. We've been charged $200+ /month since then. Now received cancellation letter..??!!!? ? @290899 Hi, I would love to help. Please DM me the phone # associated with the account & the service address. -Jules @comcastcares 6157177213\n1833 Winding Way Dr. White House, TN 37188 @290899 Thanks, do you have the account # on hand as well? -Jules @comcastcares __credit_card__ @290899 Thanks, I am seeing that this account was disconnected on 09/29/17. Did you just receive a letter now? -Jules", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either!", + "system response": "@471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco It's the Hall Green store right next to the train station. Hoping you haven't removed security from the others too now...", + "system response": "@471404 Hi, can you please confirm what you mean by \"uncomfortable vibe\"? - Nick", + "dialog history": " @Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either! @471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things.", + "system response": "@471404 Thanks for taking the time to provide these details, can you just confirm its the Express store? TY-Phil", + "dialog history": " @Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either! @471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece @Tesco It's the Hall Green store right next to the train station. Hoping you haven't removed security from the others too now... @471404 Hi, can you please confirm what you mean by \"uncomfortable vibe\"? - Nick", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Tesco Yes the express store! Thanks aswell. I'd review the CCTV from when security were removed. If customers can see the changes you will too!", + "system response": "@471404 Hi there. I have spoken to the store. They have had a few problems recently and are looking into improving security. Thanks - Ian", + "dialog history": " @Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either! @471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece @Tesco It's the Hall Green store right next to the train station. Hoping you haven't removed security from the others too now... @471404 Hi, can you please confirm what you mean by \"uncomfortable vibe\"? - Nick @Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things. @471404 Thanks for taking the time to provide these details, can you just confirm its the Express store? TY-Phil", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Tesco Thank you again. I often worry for the staff as it is becoming a hot spot for undesirables. The homeless aren't the issue to save confusion!", + "system response": "@471404 Hi there, thank you for bringing this to our attention the last thing we want is our customers to feel unsafe. Thank you - Brooke", + "dialog history": " @Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either! @471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece @Tesco It's the Hall Green store right next to the train station. Hoping you haven't removed security from the others too now... @471404 Hi, can you please confirm what you mean by \"uncomfortable vibe\"? - Nick @Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things. @471404 Thanks for taking the time to provide these details, can you just confirm its the Express store? TY-Phil @Tesco Yes the express store! Thanks aswell. I'd review the CCTV from when security were removed. If customers can see the changes you will too! @471404 Hi there. I have spoken to the store. They have had a few problems recently and are looking into improving security. Thanks - Ian", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@Tesco No thank you for taking it seriously \ud83d\ude0a here's hoping the store gets back to normal soon!", + "system response": "@471404 Hi there, I'm glad one of my colleagues has dealt with the issue. Enjoy the rest of your weekend - Rian", + "dialog history": " @Tesco please bring security back to the Hall Green store. The store is getting a more an more uncomfortable vibe, not alone on this either! @471404 Hi there, sorry to be a pain but can you confirm which Hall Green store this is? TY - Reece @Tesco It's the Hall Green store right next to the train station. Hoping you haven't removed security from the others too now... @471404 Hi, can you please confirm what you mean by \"uncomfortable vibe\"? - Nick @Tesco Well there's pretty obvious shop lifters regularly, and today we had a man clearly intoxicated screaming and randomly asking people things. @471404 Thanks for taking the time to provide these details, can you just confirm its the Express store? TY-Phil @Tesco Yes the express store! Thanks aswell. I'd review the CCTV from when security were removed. If customers can see the changes you will too! @471404 Hi there. I have spoken to the store. They have had a few problems recently and are looking into improving security. Thanks - Ian @Tesco Thank you again. I often worry for the staff as it is becoming a hot spot for undesirables. The homeless aren't the issue to save confusion! @471404 Hi there, thank you for bringing this to our attention the last thing we want is our customers to feel unsafe. Thank you - Brooke", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@MicrosoftHelps my BITS service resets it's Startup type from disabled to automatic.It leeches on to my bandwidth like crazy. Please provide a solution.", + "system response": "@549761 Hi. We hear you. We'd like to check what happened prior to this issue? What Windows version are you using? Let us know.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@MicrosoftHelps I am using Windows 10 Home Single Language. Nothing specific happened prior to this issue. Just the service used to leech on to bandwidth (it claims to use idle network but doesn't) . I want it to stop from resetting Startup type from disabled to automatic.", + "system response": "@549761 Thanks for the info. For us to isolate your concern, let's try the troubleshooting steps 1/2 https://t.co/3qcAsLFkaY @549761 listed in this link: https://t.co/IBZ1MaTm1l. Kindly check the post of Jesinta Rozario. @549761 Hi, Pratik. How's it going? Please let us know if you need further assistance. We're here for you.", + "dialog history": " @MicrosoftHelps my BITS service resets it's Startup type from disabled to automatic.It leeches on to my bandwidth like crazy. Please provide a solution. @549761 Hi. We hear you. We'd like to check what happened prior to this issue? What Windows version are you using? Let us know.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@MicrosoftHelps Hi. The service still becomes running after disabling(after a few days). What can be the reason for the service switching it's startup type ?", + "system response": "@549761 In that case, we suggest contacting Answer Desk: https://t.co/9Ouw33YVZI to further assist you with your concern. Let us know how it goes. @549761 Hello, Pratik! Were we able to resolve your concern? If no, we're just one tweet away if you have other concerns. If yes, please send us your feedback about your experience with our support here: https://t.co/CczzJgTng1.", + "dialog history": " @MicrosoftHelps my BITS service resets it's Startup type from disabled to automatic.It leeches on to my bandwidth like crazy. Please provide a solution. @549761 Hi. We hear you. We'd like to check what happened prior to this issue? What Windows version are you using? Let us know. @MicrosoftHelps I am using Windows 10 Home Single Language. Nothing specific happened prior to this issue. Just the service used to leech on to bandwidth (it claims to use idle network but doesn't) . I want it to stop from resetting Startup type from disabled to automatic. @549761 Thanks for the info. For us to isolate your concern, let's try the troubleshooting steps 1/2 https://t.co/3qcAsLFkaY @549761 listed in this link: https://t.co/IBZ1MaTm1l. Kindly check the post of Jesinta Rozario. @549761 Hi, Pratik. How's it going? Please let us know if you need further assistance. We're here for you.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing", + "system response": "@387867 Let's figure this out, D. What device, operating system and NRC app version are you using?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! !", + "system response": "@387867 We aren't quite following. Did the NRC app crash when you went to save your runs?", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@NikeSupport The run completes! But it fails to appear in my activity tab. Doesn't take my ratings as well. @NikeSupport No the app didn't crash", + "system response": "@387867 Can you pass us a screenshot of what you're seeing?", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using? @NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! ! @387867 We aren't quite following. Did the NRC app crash when you went to save your runs?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@NikeSupport It is not showing any error! I have to manually add my guided runs to the activities. It records entire run,give me stats in the end... @NikeSupport But doesn't add them to my activities.", + "system response": "@387867 What NRC app version are you using?", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using? @NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! ! @387867 We aren't quite following. Did the NRC app crash when you went to save your runs? @NikeSupport The run completes! But it fails to appear in my activity tab. Doesn't take my ratings as well. @NikeSupport No the app didn't crash @387867 Can you pass us a screenshot of what you're seeing?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@NikeSupport 2.9.1", + "system response": "@387867 We'll be able to assist you better if you're able to pass us a screenshot of what you're seeing.", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using? @NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! ! @387867 We aren't quite following. Did the NRC app crash when you went to save your runs? @NikeSupport The run completes! But it fails to appear in my activity tab. Doesn't take my ratings as well. @NikeSupport No the app didn't crash @387867 Can you pass us a screenshot of what you're seeing? @NikeSupport It is not showing any error! I have to manually add my guided runs to the activities. It records entire run,give me stats in the end... @NikeSupport But doesn't add them to my activities. @387867 What NRC app version are you using?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@NikeSupport https://t.co/3DMBIPwgIn @NikeSupport The top two runs are manually added", + "system response": "@387867 Are you tracking your runs using the NRC app or a different device?", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using? @NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! ! @387867 We aren't quite following. Did the NRC app crash when you went to save your runs? @NikeSupport The run completes! But it fails to appear in my activity tab. Doesn't take my ratings as well. @NikeSupport No the app didn't crash @387867 Can you pass us a screenshot of what you're seeing? @NikeSupport It is not showing any error! I have to manually add my guided runs to the activities. It records entire run,give me stats in the end... @NikeSupport But doesn't add them to my activities. @387867 What NRC app version are you using? @NikeSupport 2.9.1 @387867 We'll be able to assist you better if you're able to pass us a screenshot of what you're seeing.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@NikeSupport NRC app only", + "system response": "@387867 What happens when you save the run at the end?", + "dialog history": " @NikeSupport NRC app failed to update my activity for last two runs. It's really disappointing @387867 Let's figure this out, D. What device, operating system and NRC app version are you using? @NikeSupport Galaxy S3 Neo Android 4.4.4 @NikeSupport Anything yet ! ! @387867 We aren't quite following. Did the NRC app crash when you went to save your runs? @NikeSupport The run completes! But it fails to appear in my activity tab. Doesn't take my ratings as well. @NikeSupport No the app didn't crash @387867 Can you pass us a screenshot of what you're seeing? @NikeSupport It is not showing any error! I have to manually add my guided runs to the activities. It records entire run,give me stats in the end... @NikeSupport But doesn't add them to my activities. @387867 What NRC app version are you using? @NikeSupport 2.9.1 @387867 We'll be able to assist you better if you're able to pass us a screenshot of what you're seeing. @NikeSupport https://t.co/3DMBIPwgIn @NikeSupport The top two runs are manually added @387867 Are you tracking your runs using the NRC app or a different device?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AirAsiaSupport may i know the flight number from CGK to KUL 8.30am? Coz my bag will be brought with that flight. My flight is QZ200 5.30am", + "system response": "@169955 You meat the flight today at 08.35 correct? It is AK -381 FF =) Yana", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AirAsiaSupport Yes correct. What time it will arriving KUL? I need to take my bagage tq @AirAsiaSupport And also pls help to check my bag status is it correct will be carried by that flight? Thanks", + "system response": "@169955 Sorry FF, can you explain further? ad provide a case number or booking number for a check please? -Yana", + "dialog history": " @AirAsiaSupport may i know the flight number from CGK to KUL 8.30am? Coz my bag will be brought with that flight. My flight is QZ200 5.30am @169955 You meat the flight today at 08.35 correct? It is AK -381 FF =) Yana", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AirAsiaSupport No worries. I got my bag alrdy. Ur ground staff in CGK provided incorrect info and made my life miserable and messed up. @AirAsiaSupport Thanks anyway for your prompt assistance", + "system response": "@169955 apologies on that, Do let us know If any Further assistance is Needed. Thank you and have a Great day- Mich", + "dialog history": " @AirAsiaSupport may i know the flight number from CGK to KUL 8.30am? Coz my bag will be brought with that flight. My flight is QZ200 5.30am @169955 You meat the flight today at 08.35 correct? It is AK -381 FF =) Yana @AirAsiaSupport Yes correct. What time it will arriving KUL? I need to take my bagage tq @AirAsiaSupport And also pls help to check my bag status is it correct will be carried by that flight? Thanks @169955 Sorry FF, can you explain further? ad provide a case number or booking number for a check please? -Yana", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@XboxSupport why aren't I getting notifications anymore on my Xbox? I've checked settings and there all on, done a hard restart.... nothing!", + "system response": "@472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM @472071 the option to keep your games and content. Any changes with this experience after that? 2 ^ZM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@XboxSupport I've tried that and still doing the same? @XboxSupport Sorry not tried this, will give it a go now see if anything changes after it @XboxSupport Yea tried it and still nothing ????? ?", + "system response": "@472071 Thanks for reaching back out! To check, do other profiles on the console receive notifications normally when signed in? ^QZ", + "dialog history": " @XboxSupport why aren't I getting notifications anymore on my Xbox? I've checked settings and there all on, done a hard restart.... nothing! @472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM @472071 the option to keep your games and content. Any changes with this experience after that? 2 ^ZM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@XboxSupport I'm not sure do u want me to check? @XboxSupport In fact it's the only 1 profile I have on my console", + "system response": "@472071 Thanks for clarifying that. If you remove your profile: https://t.co/zJxn1EMf83 then\u2026 ^QZ @472071 \u2026power cycle: https://t.co/hTDp5ivpor & sign in again, any change? ^QZ", + "dialog history": " @XboxSupport why aren't I getting notifications anymore on my Xbox? I've checked settings and there all on, done a hard restart.... nothing! @472071 Hi there, please try a soft factory reset of your Xbox One console: https://t.co/K9uQAXh0DA selecting 1 ^ZM @472071 the option to keep your games and content. Any changes with this experience after that? 2 ^ZM @XboxSupport I've tried that and still doing the same? @XboxSupport Sorry not tried this, will give it a go now see if anything changes after it @XboxSupport Yea tried it and still nothing ????? ? @472071 Thanks for reaching back out! To check, do other profiles on the console receive notifications normally when signed in? ^QZ", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco trying to order online, but apparently need to resent my password. But the password reset email never arrives. Help?", + "system response": "@537180 Have you checked your junk or spam email? :) Ty - James", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco Yep, I've also monitored the inbound MTA after making the reset requests and no mail from Tesco even gets as far as our mail servers. @Tesco Are you able to update my email address to something else so I can try that?", + "system response": "@537180 Hi there. Please DM your full name, address and email so I may look into this. - Helena https://t.co/py5Z991Bme", + "dialog history": " @Tesco trying to order online, but apparently need to resent my password. But the password reset email never arrives. Help? @537180 Have you checked your junk or spam email? :) Ty - James", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco I've done that. Was hoping to place my order tonight; that's not looking likely. Maybe @sainsburys can satisfy my shopping needs...", + "system response": "@537180 Hi, I have replied to your DM. TY - Chris", + "dialog history": " @Tesco trying to order online, but apparently need to resent my password. But the password reset email never arrives. Help? @537180 Have you checked your junk or spam email? :) Ty - James @Tesco Yep, I've also monitored the inbound MTA after making the reset requests and no mail from Tesco even gets as far as our mail servers. @Tesco Are you able to update my email address to something else so I can try that? @537180 Hi there. Please DM your full name, address and email so I may look into this. - Helena https://t.co/py5Z991Bme", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Tesco All good now, thanks. Sorry Saino's :-P", + "system response": "@537180 Glad to hear that :) If there's anything else please get in touch. Regards - James", + "dialog history": " @Tesco trying to order online, but apparently need to resent my password. But the password reset email never arrives. Help? @537180 Have you checked your junk or spam email? :) Ty - James @Tesco Yep, I've also monitored the inbound MTA after making the reset requests and no mail from Tesco even gets as far as our mail servers. @Tesco Are you able to update my email address to something else so I can try that? @537180 Hi there. Please DM your full name, address and email so I may look into this. - Helena https://t.co/py5Z991Bme @Tesco I've done that. Was hoping to place my order tonight; that's not looking likely. Maybe @sainsburys can satisfy my shopping needs... @537180 Hi, I have replied to your DM. TY - Chris", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AmericanAir I need to change my last name to my married name on my AAdvantage acct. Help.", + "system response": "@692502 Our specialists are available to help. Give them a call at 800-882-8880.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AmericanAir \ud83d\ude44 not helpful.", + "system response": "@692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly. They'll gladly assist you, Janel.", + "dialog history": " @AmericanAir I need to change my last name to my married name on my AAdvantage acct. Help. @692502 Our specialists are available to help. Give them a call at 800-882-8880.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AmericanAir FYI The only thing customer service did was email me a prompt to provide proof of my name change. @116450 allowed me to perform this step via their website. United 1, AA 0.", + "system response": "@692502 Please submit the docs that our Customer Service team is requesting then. We appreciate your cooperation.", + "dialog history": " @AmericanAir I need to change my last name to my married name on my AAdvantage acct. Help. @692502 Our specialists are available to help. Give them a call at 800-882-8880. @AmericanAir \ud83d\ude44 not helpful. @692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly. They'll gladly assist you, Janel.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AmericanAir I did...", + "system response": "@692502 Great! Please continue working with them and they'll let you know what the next steps are.", + "dialog history": " @AmericanAir I need to change my last name to my married name on my AAdvantage acct. Help. @692502 Our specialists are available to help. Give them a call at 800-882-8880. @AmericanAir \ud83d\ude44 not helpful. @692502 For security purposes, all name changes have to be handled through AAdvantage Customer Service directly. They'll gladly assist you, Janel. @AmericanAir FYI The only thing customer service did was email me a prompt to provide proof of my name change. @116450 allowed me to perform this step via their website. United 1, AA 0. @692502 Please submit the docs that our Customer Service team is requesting then. We appreciate your cooperation.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "When oh when are @115769 going to fix the map module in LRCC? Still goes offline. #lightroom #annoyed", + "system response": "@165574 Hi Gerry, what is the version of Lightroom installed on your computer, as this issue has been resolved in 2015.12/6.12. ^Tanuj", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AdobeCare Mine is Lightroom version: CC 2015.12 [ 1125239 ] and it is not fixed. I am on a iMac using High Sierra, but it was a problem on Sierra also", + "system response": "@165574 We're looping in an expert who can help you out here. They will reply as soon as they're available. ^Raj @165574 Hi Gerry, will it be possible for you to uninstall and reinstall Lightroom once? ^Tanuj", + "dialog history": " When oh when are @115769 going to fix the map module in LRCC? Still goes offline. #lightroom #annoyed @165574 Hi Gerry, what is the version of Lightroom installed on your computer, as this issue has been resolved in 2015.12/6.12. ^Tanuj", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AdobeCare The thought of that worries me!", + "system response": "@165574 Do you need assistance in uninstalling & reinstalling ? Please confirm. ^Raj", + "dialog history": " When oh when are @115769 going to fix the map module in LRCC? Still goes offline. #lightroom #annoyed @165574 Hi Gerry, what is the version of Lightroom installed on your computer, as this issue has been resolved in 2015.12/6.12. ^Tanuj @AdobeCare Mine is Lightroom version: CC 2015.12 [ 1125239 ] and it is not fixed. I am on a iMac using High Sierra, but it was a problem on Sierra also @165574 We're looping in an expert who can help you out here. They will reply as soon as they're available. ^Raj @165574 Hi Gerry, will it be possible for you to uninstall and reinstall Lightroom once? ^Tanuj", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AdobeCare No, I have done it but thanks for offering. Only time will tell if problem solved. Reinstall appears fine though.", + "system response": "@165574 Sure, please let us know how does the installation goes. ^Raj", + "dialog history": " When oh when are @115769 going to fix the map module in LRCC? Still goes offline. #lightroom #annoyed @165574 Hi Gerry, what is the version of Lightroom installed on your computer, as this issue has been resolved in 2015.12/6.12. ^Tanuj @AdobeCare Mine is Lightroom version: CC 2015.12 [ 1125239 ] and it is not fixed. I am on a iMac using High Sierra, but it was a problem on Sierra also @165574 We're looping in an expert who can help you out here. They will reply as soon as they're available. ^Raj @165574 Hi Gerry, will it be possible for you to uninstall and reinstall Lightroom once? ^Tanuj @AdobeCare The thought of that worries me! @165574 Do you need assistance in uninstalling & reinstalling ? Please confirm. ^Raj", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust", + "system response": "@710558 Sorry to hear about the trouble! Send us a DM with your email address so we can connect.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Uber_Support Thank you, __email__", + "system response": "@710558 It seems a member of our team has reached out to you. Please check your email and follow up with them there.", + "dialog history": " @Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust @710558 Sorry to hear about the trouble! Send us a DM with your email address so we can connect.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Uber_Support Yes I had an email letting me know one of the 2 lattes were refunded. So I got the discount of a drink for an entire meal we couldn't even eat. Very poor customer service @Uber_Support The food was ice cold and inedible. They had put the toppings on waffle and it was so soggy it was like a piece of wet break. All ice cold due to no driver at the time @Uber_Support And I have double checked my email and there is nothing new. If someone would actually like to contact me, there is a phone number on the account. I use this a lot and have never complained. @Uber_Support The right thing here would've been to just refund the cost of a meal that went in the garbage and not a drink that was a few bucks.", + "system response": "@710558 Thanks for the feedback, Jenn. We've escalated your support inquiry to a specialist, and someone will be reaching out to you momentarily. We appreciate your continued patience.", + "dialog history": " @Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust @710558 Sorry to hear about the trouble! Send us a DM with your email address so we can connect. @Uber_Support Thank you, __email__ @710558 It seems a member of our team has reached out to you. Please check your email and follow up with them there.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Uber_Support U may want to just have someone call me since no one is reaching out. I have no scoured my spam but haven't seen anything n inbox", + "system response": "@710558 Our team currently streamlines communication via email, Jenn. Please be sure to check your inbox, as well as your spam and junk folders, for our reply.", + "dialog history": " @Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust @710558 Sorry to hear about the trouble! Send us a DM with your email address so we can connect. @Uber_Support Thank you, __email__ @710558 It seems a member of our team has reached out to you. Please check your email and follow up with them there. @Uber_Support Yes I had an email letting me know one of the 2 lattes were refunded. So I got the discount of a drink for an entire meal we couldn't even eat. Very poor customer service @Uber_Support The food was ice cold and inedible. They had put the toppings on waffle and it was so soggy it was like a piece of wet break. All ice cold due to no driver at the time @Uber_Support And I have double checked my email and there is nothing new. If someone would actually like to contact me, there is a phone number on the account. I use this a lot and have never complained. @Uber_Support The right thing here would've been to just refund the cost of a meal that went in the garbage and not a drink that was a few bucks. @710558 Thanks for the feedback, Jenn. We've escalated your support inquiry to a specialist, and someone will be reaching out to you momentarily. We appreciate your continued patience.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Uber_Support I received an email and not satisfactory at all! I hope people know u run the risk of loosing your money when using these food delivery companies! Mistakes? bad service? Well ur gonna still pay", + "system response": "@710558 Sorry to hear about the trouble, Jenn. Please follow up via in-app with your concerns regarding this matter to streamline all communication in one support thread. We apologize for any inconvenience this may have caused.", + "dialog history": " @Uber_Support I am curious if when there are no drivers and ones food gets ice cold and soggy if it's policy to still charge the cust @710558 Sorry to hear about the trouble! Send us a DM with your email address so we can connect. @Uber_Support Thank you, __email__ @710558 It seems a member of our team has reached out to you. Please check your email and follow up with them there. @Uber_Support Yes I had an email letting me know one of the 2 lattes were refunded. So I got the discount of a drink for an entire meal we couldn't even eat. Very poor customer service @Uber_Support The food was ice cold and inedible. They had put the toppings on waffle and it was so soggy it was like a piece of wet break. All ice cold due to no driver at the time @Uber_Support And I have double checked my email and there is nothing new. If someone would actually like to contact me, there is a phone number on the account. I use this a lot and have never complained. @Uber_Support The right thing here would've been to just refund the cost of a meal that went in the garbage and not a drink that was a few bucks. @710558 Thanks for the feedback, Jenn. We've escalated your support inquiry to a specialist, and someone will be reaching out to you momentarily. We appreciate your continued patience. @Uber_Support U may want to just have someone call me since no one is reaching out. I have no scoured my spam but haven't seen anything n inbox @710558 Our team currently streamlines communication via email, Jenn. Please be sure to check your inbox, as well as your spam and junk folders, for our reply.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@azuresupport #azhelp:\nNeed help with Site to Site VPN and PowerShell @AzureSupport I cant get the VPN to connect", + "system response": "@460791 Could you provide us with more information on your issue? ^MM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure @AzureSupport this is the setup i have in the on-P Gateway router https://t.co/TsRYPLCM1z @AzureSupport I see i can setup a custom IPsec Policy in Azure but i don't now know to use the PowerShell in the Portal. @AzureSupport This is the first time i used twitter hope your getting what i am typing", + "system response": "@460791 We're looking into this and will keep you updated on our findings. ^MM", + "dialog history": " @azuresupport #azhelp:\nNeed help with Site to Site VPN and PowerShell @AzureSupport I cant get the VPN to connect @460791 Could you provide us with more information on your issue? ^MM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AzureSupport I having problems getting my VPN tunnel to connect. I got with my router Vendor and they say i do not have the IPsec Policy matching between Azure and my on-P Router. https://t.co/iVZr9GwPxz", + "system response": "@460791 We found some documentation that might help with this: https://t.co/bpVcIb3zQJ ^MM @460791 We wanted to check back in and see if the documentation provided has helped you? Let us know! ^SB", + "dialog history": " @azuresupport #azhelp:\nNeed help with Site to Site VPN and PowerShell @AzureSupport I cant get the VPN to connect @460791 Could you provide us with more information on your issue? ^MM @AzureSupport I think the problem is with my IPSec setting but I dont know what the default settings are in Azure @AzureSupport this is the setup i have in the on-P Gateway router https://t.co/TsRYPLCM1z @AzureSupport I see i can setup a custom IPsec Policy in Azure but i don't now know to use the PowerShell in the Portal. @AzureSupport This is the first time i used twitter hope your getting what i am typing @460791 We're looking into this and will keep you updated on our findings. ^MM", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "I've subscribed to @GooglePlayMusic and it isn't working. Says I need to subscribe. What's going wrong", + "system response": "@211122 Hi there. Just to confirm, are you signed into the right account? Keep us posted!", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@GooglePlayMusic Yeah I think so. I'm clicking on the app @GooglePlayMusic Can you help?", + "system response": "@211122 Understood. We definitely want to sort this for you. Let's connect you to one of our specialists here: https://t.co/OBpFyeCluN", + "dialog history": " I've subscribed to @GooglePlayMusic and it isn't working. Says I need to subscribe. What's going wrong @211122 Hi there. Just to confirm, are you signed into the right account? Keep us posted!", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@GooglePlayMusic The Link does work. Won't let me click next", + "system response": "@211122 Hmm. Share any screenshots or details w/ us and we'll take a look. Thanks for the info!", + "dialog history": " I've subscribed to @GooglePlayMusic and it isn't working. Says I need to subscribe. What's going wrong @211122 Hi there. Just to confirm, are you signed into the right account? Keep us posted! @GooglePlayMusic Yeah I think so. I'm clicking on the app @GooglePlayMusic Can you help? @211122 Understood. We definitely want to sort this for you. Let's connect you to one of our specialists here: https://t.co/OBpFyeCluN", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@GooglePlayMusic This is what I'm getting https://t.co/jQohDl17dV @GooglePlayMusic Any update on what is happening with This?", + "system response": "@211122 Hi there, mind sharing more info about the problem? We would like to help. Keep us posted!", + "dialog history": " I've subscribed to @GooglePlayMusic and it isn't working. Says I need to subscribe. What's going wrong @211122 Hi there. Just to confirm, are you signed into the right account? Keep us posted! @GooglePlayMusic Yeah I think so. I'm clicking on the app @GooglePlayMusic Can you help? @211122 Understood. We definitely want to sort this for you. Let's connect you to one of our specialists here: https://t.co/OBpFyeCluN @GooglePlayMusic The Link does work. Won't let me click next @211122 Hmm. Share any screenshots or details w/ us and we'll take a look. Thanks for the info!", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@GooglePlayMusic I don't know what you need. I have signed up. Yet when I try play a song It says I need to subscribe x", + "system response": "@211122 Thanks for the info. Let's connect you with our Play Music specialist to sort this out: https://t.co/48pmksEb5g.", + "dialog history": " I've subscribed to @GooglePlayMusic and it isn't working. Says I need to subscribe. What's going wrong @211122 Hi there. Just to confirm, are you signed into the right account? Keep us posted! @GooglePlayMusic Yeah I think so. I'm clicking on the app @GooglePlayMusic Can you help? @211122 Understood. We definitely want to sort this for you. Let's connect you to one of our specialists here: https://t.co/OBpFyeCluN @GooglePlayMusic The Link does work. Won't let me click next @211122 Hmm. Share any screenshots or details w/ us and we'll take a look. Thanks for the info! @GooglePlayMusic This is what I'm getting https://t.co/jQohDl17dV @GooglePlayMusic Any update on what is happening with This? @211122 Hi there, mind sharing more info about the problem? We would like to help. Keep us posted!", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AppleSupport AirPods are connected but don\u2019t play audio anymore any troubleshooting tips?", + "system response": "@123068 We can certainly take a look! To begin, does this occur with all devices or just one?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport iPad and iPhone", + "system response": "@123068 Alright, can you tell us what iOS version you're currently on? Also, have you tried unpairing and pairing your AirPods again?", + "dialog history": " @AppleSupport AirPods are connected but don\u2019t play audio anymore any troubleshooting tips? @123068 We can certainly take a look! To begin, does this occur with all devices or just one?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport iPad 11.0.3 iPhone 11.0.3 and yes I have tried unpairing and issue still persisted", + "system response": "@123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1. Please let us know if this helps.", + "dialog history": " @AppleSupport AirPods are connected but don\u2019t play audio anymore any troubleshooting tips? @123068 We can certainly take a look! To begin, does this occur with all devices or just one? @AppleSupport iPad and iPhone @123068 Alright, can you tell us what iOS version you're currently on? Also, have you tried unpairing and pairing your AirPods again?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport That fixed it", + "system response": "@123068 Great. Let us know if you have any further questions or concerns. We're happy to help.", + "dialog history": " @AppleSupport AirPods are connected but don\u2019t play audio anymore any troubleshooting tips? @123068 We can certainly take a look! To begin, does this occur with all devices or just one? @AppleSupport iPad and iPhone @123068 Alright, can you tell us what iOS version you're currently on? Also, have you tried unpairing and pairing your AirPods again? @AppleSupport iPad 11.0.3 iPhone 11.0.3 and yes I have tried unpairing and issue still persisted @123068 We'd recommend creating a backup of the data on both devices and updating to iOS 11.1. Please let us know if this helps.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore? My Petty playlist is ruined. RUINED, I TELL YOU.", + "system response": "@558798 Hey! Help's here. Can you let us know what device, operating system, and Spotify version you're rocking? We'll see what we can suggest /RA", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@SpotifyCares Great, thanks: IPhone 6+ , IOS10.3.3 , Spotify version 8.4.22.515", + "system response": "@558798 Got it! Could you send us a screenshot of the exact error message you're getting every time you try to play his tracks? /RA", + "dialog history": " @115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore? My Petty playlist is ruined. RUINED, I TELL YOU. @558798 Hey! Help's here. Can you let us know what device, operating system, and Spotify version you're rocking? We'll see what we can suggest /RA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@SpotifyCares No message, just doesn't respond when pressing the solo songs. They get skipped when playing the playlist. A license thing, perhaps? https://t.co/hKaSKu8c1n", + "system response": "@558798 That's odd! Could you try restarting your device? Let us know how it goes /RA", + "dialog history": " @115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore? My Petty playlist is ruined. RUINED, I TELL YOU. @558798 Hey! Help's here. Can you let us know what device, operating system, and Spotify version you're rocking? We'll see what we can suggest /RA @SpotifyCares Great, thanks: IPhone 6+ , IOS10.3.3 , Spotify version 8.4.22.515 @558798 Got it! Could you send us a screenshot of the exact error message you're getting every time you try to play his tracks? /RA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@SpotifyCares Restart didn\u2019t do anything.", + "system response": "@558798 1: Let's try a reinstall. The steps are here: https://t.co/EqisDMwZAT. @558798 2: to resync your tunes again. Let us know how it plays out /NY", + "dialog history": " @115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore? My Petty playlist is ruined. RUINED, I TELL YOU. @558798 Hey! Help's here. Can you let us know what device, operating system, and Spotify version you're rocking? We'll see what we can suggest /RA @SpotifyCares Great, thanks: IPhone 6+ , IOS10.3.3 , Spotify version 8.4.22.515 @558798 Got it! Could you send us a screenshot of the exact error message you're getting every time you try to play his tracks? /RA @SpotifyCares No message, just doesn't respond when pressing the solo songs. They get skipped when playing the playlist. A license thing, perhaps? https://t.co/hKaSKu8c1n @558798 That's odd! Could you try restarting your device? Let us know how it goes /RA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@SpotifyCares A magic Spotify-fairie made it suddenly work again! Thanks for your efforts though. Let\u2019s listen together, cheers :) https://t.co/1ITOlBERXR", + "system response": "@558798 Awesome, that's what we like to hear! If you need us again, just... https://t.co/AUc7DGJpgF \ud83d\ude01 /NY", + "dialog history": " @115888 Hey, why won't the Tom Petty solo albums/songs start when pressing play anymore? My Petty playlist is ruined. RUINED, I TELL YOU. @558798 Hey! Help's here. Can you let us know what device, operating system, and Spotify version you're rocking? We'll see what we can suggest /RA @SpotifyCares Great, thanks: IPhone 6+ , IOS10.3.3 , Spotify version 8.4.22.515 @558798 Got it! Could you send us a screenshot of the exact error message you're getting every time you try to play his tracks? /RA @SpotifyCares No message, just doesn't respond when pressing the solo songs. They get skipped when playing the playlist. A license thing, perhaps? https://t.co/hKaSKu8c1n @558798 That's odd! Could you try restarting your device? Let us know how it goes /RA @SpotifyCares Restart didn\u2019t do anything. @558798 1: Let's try a reinstall. The steps are here: https://t.co/EqisDMwZAT. @558798 2: to resync your tunes again. Let us know how it plays out /NY", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot? Can't update, can't restore. Phone dead. \ud83d\ude2c https://t.co/L9OoftxAYN", + "system response": "@218878 To clarify, is there anything showing on the screen of your iPhone when you attempt to restore? Let us know, we'd like to help.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport Thanks for the reply. Might be best to move responses/efforts here: https://t.co/ndD3elKiAn where I've got more detailed info. @AppleSupport To answer your question, there is nothing displayed on the phone while restore is attempted or any other time other than a brief Apple logo.", + "system response": "@218878 We will need to restore your iPhone via Recovery Mode. This article walks you through it:\nhttps://t.co/iYLZzFD8qZ", + "dialog history": " Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot? Can't update, can't restore. Phone dead. \ud83d\ude2c https://t.co/L9OoftxAYN @218878 To clarify, is there anything showing on the screen of your iPhone when you attempt to restore? Let us know, we'd like to help.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport I unplugged the phone from my Mac keyboard's USB and instead straight into the Mac and the Restore completed. No idea why that matters. #fin", + "system response": "@218878 Thank you for letting us know. Is everything working correctly for you now?", + "dialog history": " Anyone trying to update their @115858 iPhone to #ios1102 and getting this screenshot? Can't update, can't restore. Phone dead. \ud83d\ude2c https://t.co/L9OoftxAYN @218878 To clarify, is there anything showing on the screen of your iPhone when you attempt to restore? Let us know, we'd like to help. @AppleSupport Thanks for the reply. Might be best to move responses/efforts here: https://t.co/ndD3elKiAn where I've got more detailed info. @AppleSupport To answer your question, there is nothing displayed on the phone while restore is attempted or any other time other than a brief Apple logo. @218878 We will need to restore your iPhone via Recovery Mode. This article walks you through it:\nhttps://t.co/iYLZzFD8qZ", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Guess I won't be doing too much work on this morning's train ride. Thanks, #Windows10. https://t.co/6QwuWNE4r1", + "system response": "@617698 Hi. We appreciate your patience. Feel free to reach out to us if you ever need help with Windows 10 updates.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@MicrosoftHelps I would like warning that a given update won't be a quick reboot but will take 30+ minutes. Then I could do it at a convenient time and not when I need to work. Especially when it comes with \"don't turn off your computer\" warnings, on a laptop with limited battery life!", + "system response": "@617698 We hear you. You have the option to schedule your updates. Here's how: https://t.co/GCJk0Zw7xM.", + "dialog history": " Guess I won't be doing too much work on this morning's train ride. Thanks, #Windows10. https://t.co/6QwuWNE4r1 @617698 Hi. We appreciate your patience. Feel free to reach out to us if you ever need help with Windows 10 updates.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@MicrosoftHelps wouldn't help in this situation. Issue is that last night I hit \"shut down and update\" with no warning that it wasn't a usual 30-second update but that it would take 30-40 mins instead. Needs a warning, *then* opportunity to schedule. @MicrosoftHelps permenant schedule would also be asking for disaster - would turn on inside a closed bag in the night, do heavy duty update for 40 mins, potentially overheat.", + "system response": "@617698 We got you. Visit this link to help you change your notification and action settings: https://t.co/bx0FmljwAg. @617698 Checking back with you. How did things go? Is everything working on your end now? Feel free to contact us if you need further assistance. \ud83d\ude0a", + "dialog history": " Guess I won't be doing too much work on this morning's train ride. Thanks, #Windows10. https://t.co/6QwuWNE4r1 @617698 Hi. We appreciate your patience. Feel free to reach out to us if you ever need help with Windows 10 updates. @MicrosoftHelps I would like warning that a given update won't be a quick reboot but will take 30+ minutes. Then I could do it at a convenient time and not when I need to work. Especially when it comes with \"don't turn off your computer\" warnings, on a laptop with limited battery life! @617698 We hear you. You have the option to schedule your updates. Here's how: https://t.co/GCJk0Zw7xM.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@MicrosoftHelps Update concluded OK, though I can't see any difference, but did cost me 45 mins of work time. Please feed back that we need warnings & control over these major updates.", + "system response": "@617698 We're glad to hear that your able to install the update properly. \ud83d\ude0a You can send feedback and suggestion to Microsoft: https://t.co/9hERWRh487 to improve your Windows experience. \ud83d\ude09\ud83d\udc4d", + "dialog history": " Guess I won't be doing too much work on this morning's train ride. Thanks, #Windows10. https://t.co/6QwuWNE4r1 @617698 Hi. We appreciate your patience. Feel free to reach out to us if you ever need help with Windows 10 updates. @MicrosoftHelps I would like warning that a given update won't be a quick reboot but will take 30+ minutes. Then I could do it at a convenient time and not when I need to work. Especially when it comes with \"don't turn off your computer\" warnings, on a laptop with limited battery life! @617698 We hear you. You have the option to schedule your updates. Here's how: https://t.co/GCJk0Zw7xM. @MicrosoftHelps wouldn't help in this situation. Issue is that last night I hit \"shut down and update\" with no warning that it wasn't a usual 30-second update but that it would take 30-40 mins instead. Needs a warning, *then* opportunity to schedule. @MicrosoftHelps permenant schedule would also be asking for disaster - would turn on inside a closed bag in the night, do heavy duty update for 40 mins, potentially overheat. @617698 We got you. Visit this link to help you change your notification and action settings: https://t.co/bx0FmljwAg. @617698 Checking back with you. How did things go? Is everything working on your end now? Feel free to contact us if you need further assistance. \ud83d\ude0a", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@IHGService Spent hour trying to book with IHG. Called main reservations and hotel directly. Would not honor advertised rate. Frustrated https://t.co/7NANpx0OAW", + "system response": "@395016 Again, our apologies.I checked our website & unable to see the rate you screenshot. For assist, pls call 800 424 6835. ^kl https://t.co/2rT0l9N9Cu", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@IHGService I wasted an hour earlier - the rate was on your site at 11am CST. I called both the number you listed as well as the hotel directly.", + "system response": "@395016 1/2 Sorry about your disappointments. I've called the hotel and spoke with an MOD, they confirmed that they never had that. @395016 2/2 rate posted in any 3rd party site nor their website. The lowest rate they had for the dates would 314.67 a night + tax. https://t.co/2rT0l9N9Cu", + "dialog history": " @IHGService Spent hour trying to book with IHG. Called main reservations and hotel directly. Would not honor advertised rate. Frustrated https://t.co/7NANpx0OAW @395016 Again, our apologies.I checked our website & unable to see the rate you screenshot. For assist, pls call 800 424 6835. ^kl https://t.co/2rT0l9N9Cu", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@IHGService This was on the https://t.co/xPFwivFtQP website, not a 3rd party site. When I contacted IHG, they would not honor rate. False Advertising", + "system response": "@395016 We shared this to our hotel. For immediately assist, it's best to call the hotel directly to clarify the rate you saw.^gc https://t.co/2rT0l9N9Cu", + "dialog history": " @IHGService Spent hour trying to book with IHG. Called main reservations and hotel directly. Would not honor advertised rate. Frustrated https://t.co/7NANpx0OAW @395016 Again, our apologies.I checked our website & unable to see the rate you screenshot. For assist, pls call 800 424 6835. ^kl https://t.co/2rT0l9N9Cu @IHGService I wasted an hour earlier - the rate was on your site at 11am CST. I called both the number you listed as well as the hotel directly. @395016 1/2 Sorry about your disappointments. I've called the hotel and spoke with an MOD, they confirmed that they never had that. @395016 2/2 rate posted in any 3rd party site nor their website. The lowest rate they had for the dates would 314.67 a night + tax. https://t.co/2rT0l9N9Cu", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated? has to be international as well? (mine is Delta international)", + "system response": "@155972 I am happy to look into this, Edouard. *HCA @155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you. *HCA", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta wait - what rate??? https://t.co/KLFKPL8YS9 states that Platinum get one guest... I want to know what kind of ticket does the guest need...", + "system response": "@155972 It's not a matter of the what kind of ticket, the passenger must be traveling under the same pnr (reservation) as you. I am really... 1/2 @155972 ...sorry for the inconvenience. *HSD 2/2", + "dialog history": " @Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated? has to be international as well? (mine is Delta international) @155972 I am happy to look into this, Edouard. *HCA @155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you. *HCA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta but we do agree there's no fee then? too bad for the guest. Just moved from OneWorld, where the guest just needs to travel OneWorld...", + "system response": "@155972 Could you please follow/DM your confirmation number so I can have more details? *AMV https://t.co/6iDGBJAc2m", + "dialog history": " @Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated? has to be international as well? (mine is Delta international) @155972 I am happy to look into this, Edouard. *HCA @155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you. *HCA @Delta wait - what rate??? https://t.co/KLFKPL8YS9 states that Platinum get one guest... I want to know what kind of ticket does the guest need... @155972 It's not a matter of the what kind of ticket, the passenger must be traveling under the same pnr (reservation) as you. I am really... 1/2 @155972 ...sorry for the inconvenience. *HSD 2/2", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta Sure - done. Appreciate the help!", + "system response": "@155972 Certainly! *CAW", + "dialog history": " @Delta Sky Club Guest for Platinum Medallion - any flight or SkyTeam-operated? has to be international as well? (mine is Delta international) @155972 I am happy to look into this, Edouard. *HCA @155972 Hi there, in order to receive the $29 rate, your companion would have to be traveling in the same reservation as you. *HCA @Delta wait - what rate??? https://t.co/KLFKPL8YS9 states that Platinum get one guest... I want to know what kind of ticket does the guest need... @155972 It's not a matter of the what kind of ticket, the passenger must be traveling under the same pnr (reservation) as you. I am really... 1/2 @155972 ...sorry for the inconvenience. *HSD 2/2 @Delta but we do agree there's no fee then? too bad for the guest. Just moved from OneWorld, where the guest just needs to travel OneWorld... @155972 Could you please follow/DM your confirmation number so I can have more details? *AMV https://t.co/6iDGBJAc2m", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! !", + "system response": "@201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight", + "system response": "@201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing! Why can I still book tickets online? ? @VirginAtlantic How can you charge for a service your not providing?", + "system response": "@201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM @VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight @201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VirginAtlantic You weren't when we were told. No text or email to notify. Ruined the holiday and missing appointments now on return. @VirginAtlantic How are you compensating affected customers? ?", + "system response": "@201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM @VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight @201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM @VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing! Why can I still book tickets online? ? @VirginAtlantic How can you charge for a service your not providing? @201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VirginAtlantic Big company response with shocking service. Can't sell enough seats to fulfil the flight is your problem not mine. @VirginAtlantic What about compensation for soaked cases and everything inside soaked/ruined? ?", + "system response": "@201284 So sorry to hear this Tom, have you been in contact with our baggage services? ^R", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM @VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight @201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM @VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing! Why can I still book tickets online? ? @VirginAtlantic How can you charge for a service your not providing? @201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E @VirginAtlantic You weren't when we were told. No text or email to notify. Ruined the holiday and missing appointments now on return. @VirginAtlantic How are you compensating affected customers? ? @201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@VirginAtlantic No do you have the details?", + "system response": "@201284 I've just replied to your Facebook message with contact info ^R", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM @VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight @201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM @VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing! Why can I still book tickets online? ? @VirginAtlantic How can you charge for a service your not providing? @201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E @VirginAtlantic You weren't when we were told. No text or email to notify. Ruined the holiday and missing appointments now on return. @VirginAtlantic How are you compensating affected customers? ? @201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H @VirginAtlantic Big company response with shocking service. Can't sell enough seats to fulfil the flight is your problem not mine. @VirginAtlantic What about compensation for soaked cases and everything inside soaked/ruined? ? @201284 So sorry to hear this Tom, have you been in contact with our baggage services? ^R", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@VirginAtlantic It can take 28 days for a response from the contact details you provided that is not acceptable customer service!", + "system response": "@201284 28 days is worse case, you should hear much sooner than this but they will need some time to investigate ^R", + "dialog history": " @VirginAtlantic your service is appalling! Cancelling flights now like Ryanair with no information provided!! ! @201284 Hi Tom, i'm sorry that your flight has been cancelled. Can I check which service you were due to take with us? ^BM @VirginAtlantic Due to fly from Orlando today to Gatwick at 18.25 now 19.50. I spent extra money booking the early flight @201284 Hi Tom, I have replied to your Facebook private message. Thank you ^BM @VirginAtlantic Not with a satisfactory response just speak to customer services and get nowhere and nothing! Why can I still book tickets online? ? @VirginAtlantic How can you charge for a service your not providing? @201284 I've just double checked our website and we're only selling seats on our VS16 service this evening ^E @VirginAtlantic You weren't when we were told. No text or email to notify. Ruined the holiday and missing appointments now on return. @VirginAtlantic How are you compensating affected customers? ? @201284 Please follow this link to details on compensation in line with EU regulations: https://t.co/yjwmx5mIhm ^H @VirginAtlantic Big company response with shocking service. Can't sell enough seats to fulfil the flight is your problem not mine. @VirginAtlantic What about compensation for soaked cases and everything inside soaked/ruined? ? @201284 So sorry to hear this Tom, have you been in contact with our baggage services? ^R @VirginAtlantic No do you have the details? @201284 I've just replied to your Facebook message with contact info ^R", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store", + "system response": "@280794 Hi Lee, can you DM us some more info via the link below please? Corey https://t.co/MdMtnTlX6H", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sainsburys I did yesterday and was ignored", + "system response": "@280794 Sorry Lee. I can see your concerns were passed to the store manager to look at. While we can control what happens inside our stores, it's more difficult outside due to it being public space. Corey", + "dialog history": " @sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store @280794 Hi Lee, can you DM us some more info via the link below please? Corey https://t.co/MdMtnTlX6H", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sainsburys I understand this, but moving the bins and placing signs out like other establishments manage to do would clearly be a help, would they not?", + "system response": "@280794 I can appreciate that Lee, that does sound like a good idea. I've passed your suggestions along to the relevant team so they can be reviewed. Sorry again. Corey", + "dialog history": " @sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store @280794 Hi Lee, can you DM us some more info via the link below please? Corey https://t.co/MdMtnTlX6H @sainsburys I did yesterday and was ignored @280794 Sorry Lee. I can see your concerns were passed to the store manager to look at. While we can control what happens inside our stores, it's more difficult outside due to it being public space. Corey", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@sainsburys Thank you, it\u2019s not your fault Corey", + "system response": "@280794 No worries Lee. Have a great day! Corey", + "dialog history": " @sainsburys still acceptable for customers to be submitted to secondhand smoke to enter the store @280794 Hi Lee, can you DM us some more info via the link below please? Corey https://t.co/MdMtnTlX6H @sainsburys I did yesterday and was ignored @280794 Sorry Lee. I can see your concerns were passed to the store manager to look at. While we can control what happens inside our stores, it's more difficult outside due to it being public space. Corey @sainsburys I understand this, but moving the bins and placing signs out like other establishments manage to do would clearly be a help, would they not? @280794 I can appreciate that Lee, that does sound like a good idea. I've passed your suggestions along to the relevant team so they can be reviewed. Sorry again. Corey", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@ComcastCares\n#mobile_Care", + "system response": "@780579 I see that you've recently posted to Comcast, how can I help? ~DB", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@comcastcares We have had a service person out to our home to repair internet which goes in and out and fluctuates a lot @comcastcares It did not fix problem @comcastcares I have spent thousands on Tech person requiring our home Incase it was our house @comcastcares I have been in contact with several of my neighbors in Corrales NM and apparently there is a main line that a tech found a lot of noise in @comcastcares I have spent thousands on equipment, home repairs, had calls with you all and visit. We still lose our internet every day it does on and off connects and disconnects speed is also extremely variable @comcastcares I have the best equipment money can buy. @comcastcares Are you there?", + "system response": "@780579 Let's speak privately via DM so I can look further into this for you? ~DB", + "dialog history": " @ComcastCares\n#mobile_Care @780579 I see that you've recently posted to Comcast, how can I help? ~DB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@comcastcares Ok @comcastcares Send me dm", + "system response": "@780579 If you go to our page and click follow I can initiate the DM. ~DB", + "dialog history": " @ComcastCares\n#mobile_Care @780579 I see that you've recently posted to Comcast, how can I help? ~DB @comcastcares We have had a service person out to our home to repair internet which goes in and out and fluctuates a lot @comcastcares It did not fix problem @comcastcares I have spent thousands on Tech person requiring our home Incase it was our house @comcastcares I have been in contact with several of my neighbors in Corrales NM and apparently there is a main line that a tech found a lot of noise in @comcastcares I have spent thousands on equipment, home repairs, had calls with you all and visit. We still lose our internet every day it does on and off connects and disconnects speed is also extremely variable @comcastcares I have the best equipment money can buy. @comcastcares Are you there? @780579 Let's speak privately via DM so I can look further into this for you? ~DB", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest.", + "system response": "@223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable !", + "system response": "@223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@British_Airways Cody I can send an inter EU payment in minutes, I don\u2019t understand what the delay is. I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation.", + "system response": "@223618 We understand why you'd ask for an additional gesture becuase you're waiting a while for us to settle your claim. However, it's not something we can offer, We are sorry. We do appreciate your patience.^Linda W", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire @British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable ! @223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@British_Airways Still waiting . You can take my money for flights in seconds but when you are OBLIGED to pay customers you have maltreated you chose to delay payments!! !", + "system response": "@223618 As soon as our Payments team have responded, we'll be in touch with you, John. ^Cecilia", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire @British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable ! @223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody @British_Airways Cody I can send an inter EU payment in minutes, I don\u2019t understand what the delay is. I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation. @223618 We understand why you'd ask for an additional gesture becuase you're waiting a while for us to settle your claim. However, it's not something we can offer, We are sorry. We do appreciate your patience.^Linda W", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@British_Airways Still no funds!!! You are treating my case with utter disdain. #BAjustdoeantcare", + "system response": "@223618 We'll be in touch as soon as we have a response, John. We appreciate your continued patience. ^Leanne", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire @British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable ! @223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody @British_Airways Cody I can send an inter EU payment in minutes, I don\u2019t understand what the delay is. I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation. @223618 We understand why you'd ask for an additional gesture becuase you're waiting a while for us to settle your claim. However, it's not something we can offer, We are sorry. We do appreciate your patience.^Linda W @British_Airways Still waiting . You can take my money for flights in seconds but when you are OBLIGED to pay customers you have maltreated you chose to delay payments!! ! @223618 As soon as our Payments team have responded, we'll be in touch with you, John. ^Cecilia", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@British_Airways That\u2019s the same message I\u2019ve heard for nearly two weeks . If you have sent the funds to the wrong account that is not my issue. send a payment without delay. I shouldn\u2019t be inconvenienced further due to your ineptitude . You are in breach of EC261/2004 @British_Airways I am currently raising a formal complaint under CEDR and also the EU Commission Dispute Resolution Service. Your disdain for the regs which stipulate timely payment of compensation is shocking.", + "system response": "@223618 I fully understand how disappointing this has been for you, John. I'm sincerely sorry we're unable to speed this process up and I do hope this is resolved for you soon. ^Kev", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire @British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable ! @223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody @British_Airways Cody I can send an inter EU payment in minutes, I don\u2019t understand what the delay is. I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation. @223618 We understand why you'd ask for an additional gesture becuase you're waiting a while for us to settle your claim. However, it's not something we can offer, We are sorry. We do appreciate your patience.^Linda W @British_Airways Still waiting . You can take my money for flights in seconds but when you are OBLIGED to pay customers you have maltreated you chose to delay payments!! ! @223618 As soon as our Payments team have responded, we'll be in touch with you, John. ^Cecilia @British_Airways Still no funds!!! You are treating my case with utter disdain. #BAjustdoeantcare @223618 We'll be in touch as soon as we have a response, John. We appreciate your continued patience. ^Leanne", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@British_Airways You should be embarrassed now BA!!! Still no payment. I ask again, send an immediate payment as per your obligations. @British_Airways Any input appreciated Mr Cruz! @121309", + "system response": "@223618 Hi John, sorry you're still waiting for your refund. We're waiting for an update from our Payment team. Once we have further information, we'll contact you. Thanks for your continued patience.^Jo", + "dialog history": " @British_Airways Custrelations case 17063826. I\u2019ve been waiting over 3 weeks for compensation that was promised on 1Nov. Please advise soonest. @223618 Thanks for speaking with me today, John. I would recommend removing your Tweet containing your case reference to protect your personal details. This will be visable to the general public. If you follow us you'll be able to keep in touch via DM. ^Claire @British_Airways Spoke to one of your team after this tweet. Assured all would be sorted. 5 days on still no funds. Unbelievable ! @223618 Hi John, we appreciate your frustration and can only apologise for any inconvenience this has caused. We're currently awaiting a response from our Payments team and unfortunately we're unable to provide you with a timescale for how long this will take. Please be 1/2 @223618 assured once we've an update we'll be in contact with you soon as possible. Again, we can only reiterate our sincere apologies. 2/2 ^Cody @British_Airways Cody I can send an inter EU payment in minutes, I don\u2019t understand what the delay is. I expect you to make a further gesture of goodwill given the unacceptable delay in paying mandatory compensation. @223618 We understand why you'd ask for an additional gesture becuase you're waiting a while for us to settle your claim. However, it's not something we can offer, We are sorry. We do appreciate your patience.^Linda W @British_Airways Still waiting . You can take my money for flights in seconds but when you are OBLIGED to pay customers you have maltreated you chose to delay payments!! ! @223618 As soon as our Payments team have responded, we'll be in touch with you, John. ^Cecilia @British_Airways Still no funds!!! You are treating my case with utter disdain. #BAjustdoeantcare @223618 We'll be in touch as soon as we have a response, John. We appreciate your continued patience. ^Leanne @British_Airways That\u2019s the same message I\u2019ve heard for nearly two weeks . If you have sent the funds to the wrong account that is not my issue. send a payment without delay. I shouldn\u2019t be inconvenienced further due to your ineptitude . You are in breach of EC261/2004 @British_Airways I am currently raising a formal complaint under CEDR and also the EU Commission Dispute Resolution Service. Your disdain for the regs which stipulate timely payment of compensation is shocking. @223618 I fully understand how disappointing this has been for you, John. I'm sincerely sorry we're unable to speed this process up and I do hope this is resolved for you soon. ^Kev", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086", + "system response": "@252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP .", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Ask_Spectrum Still need help @Ask_Spectrum This is my screen https://t.co/TpWJvK6tSa @Ask_Spectrum This is my screen https://t.co/1pfclzLpno", + "system response": "@252684 Are you receiving this channel using your cable box? ^AP .", + "dialog history": " @Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086 @252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP .", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Ask_Spectrum No through the roku app", + "system response": "@252684 Do you have a cable box in your home Gregory? ^AP .", + "dialog history": " @Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086 @252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP . @Ask_Spectrum Still need help @Ask_Spectrum This is my screen https://t.co/TpWJvK6tSa @Ask_Spectrum This is my screen https://t.co/1pfclzLpno @252684 Are you receiving this channel using your cable box? ^AP .", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Ask_Spectrum Yes I do, my wife is using it", + "system response": "@252684 Can you please check to see if you are receiving MSG on the cable box? ^AP .", + "dialog history": " @Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086 @252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP . @Ask_Spectrum Still need help @Ask_Spectrum This is my screen https://t.co/TpWJvK6tSa @Ask_Spectrum This is my screen https://t.co/1pfclzLpno @252684 Are you receiving this channel using your cable box? ^AP . @Ask_Spectrum No through the roku app @252684 Do you have a cable box in your home Gregory? ^AP .", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Ask_Spectrum I am", + "system response": "@252684 Okay. Are you able to turn off the Roku & unplug your modem from the electrical outlet? If so, please do so for approximately 20-30 seconds and go ahead & re-plug the equipment. ^AP .", + "dialog history": " @Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086 @252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP . @Ask_Spectrum Still need help @Ask_Spectrum This is my screen https://t.co/TpWJvK6tSa @Ask_Spectrum This is my screen https://t.co/1pfclzLpno @252684 Are you receiving this channel using your cable box? ^AP . @Ask_Spectrum No through the roku app @252684 Do you have a cable box in your home Gregory? ^AP . @Ask_Spectrum Yes I do, my wife is using it @252684 Can you please check to see if you are receiving MSG on the cable box? ^AP .", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@Ask_Spectrum Still not working", + "system response": "@252684 If you\u2019d like to follow us & DM your account details (phone number and full address), I\u2019d be happy to check into this for you. ^AP .", + "dialog history": " @Ask_Spectrum msg is not working on the app for the roku. My zip code is 14086 @252684 I certainly apologize for any inconvenience Gregory. Has anyone been able to look into this matter for you, or did you still need assistance? ^AP . @Ask_Spectrum Still need help @Ask_Spectrum This is my screen https://t.co/TpWJvK6tSa @Ask_Spectrum This is my screen https://t.co/1pfclzLpno @252684 Are you receiving this channel using your cable box? ^AP . @Ask_Spectrum No through the roku app @252684 Do you have a cable box in your home Gregory? ^AP . @Ask_Spectrum Yes I do, my wife is using it @252684 Can you please check to see if you are receiving MSG on the cable box? ^AP . @Ask_Spectrum I am @252684 Okay. Are you able to turn off the Roku & unplug your modem from the electrical outlet? If so, please do so for approximately 20-30 seconds and go ahead & re-plug the equipment. ^AP .", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore. What's going on?", + "system response": "@396952 We're here to help, Samm! Which version of Windows are you using? Have you made any changes prior to this issue?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@MicrosoftHelps Windows 10, new computer in July/August. No changes setting wise. Paused the music and did leave the app open when i closed it. @MicrosoftHelps When i have volume on the computer it is fine then plug in the headphones, it goes silent on the computer. But no noise in headphones. @MicrosoftHelps I went to the control panel and into 'sound' it shows the speakers but no heaphones like in the image. That's where i get stuck..\ud83d\ude15", + "system response": "@396952 Thanks for the details. Were you able to try using a different headphone to check if it was your headphone having a problem?", + "dialog history": " @MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore. What's going on? @396952 We're here to help, Samm! Which version of Windows are you using? Have you made any changes prior to this issue?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@MicrosoftHelps Yes, tried them on a my phone and they work fine.", + "system response": "@396952 Have you tried updating all your drivers? If not, try this link: https://t.co/0C8l3fjNZE.", + "dialog history": " @MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore. What's going on? @396952 We're here to help, Samm! Which version of Windows are you using? Have you made any changes prior to this issue? @MicrosoftHelps Windows 10, new computer in July/August. No changes setting wise. Paused the music and did leave the app open when i closed it. @MicrosoftHelps When i have volume on the computer it is fine then plug in the headphones, it goes silent on the computer. But no noise in headphones. @MicrosoftHelps I went to the control panel and into 'sound' it shows the speakers but no heaphones like in the image. That's where i get stuck..\ud83d\ude15 @396952 Thanks for the details. Were you able to try using a different headphone to check if it was your headphone having a problem?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@MicrosoftHelps Yes, I have tried that too and they are up-to-date. @MicrosoftHelps Well, I just restarted the computer and now it works again. Technology is fun...\ud83d\ude14 BUT talking via twitter compared to forum is way better! @MicrosoftHelps Thank you for your help. I'm sorry that technology has defeated me, yet again. Lol.", + "system response": "@396952 Great! You're right. That's why we love twitter! \ud83d\ude00 If you don't mind please rate us using this link: https://t.co/avMLmKAsta.", + "dialog history": " @MicrosoftHelps Yesterday i was using headphones on my HP laptop but today the headphones dont work on my computer anymore. What's going on? @396952 We're here to help, Samm! Which version of Windows are you using? Have you made any changes prior to this issue? @MicrosoftHelps Windows 10, new computer in July/August. No changes setting wise. Paused the music and did leave the app open when i closed it. @MicrosoftHelps When i have volume on the computer it is fine then plug in the headphones, it goes silent on the computer. But no noise in headphones. @MicrosoftHelps I went to the control panel and into 'sound' it shows the speakers but no heaphones like in the image. That's where i get stuck..\ud83d\ude15 @396952 Thanks for the details. Were you able to try using a different headphone to check if it was your headphone having a problem? @MicrosoftHelps Yes, tried them on a my phone and they work fine. @396952 Have you tried updating all your drivers? If not, try this link: https://t.co/0C8l3fjNZE.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@ArgosHelpers hi, I was underpaid for August/September and I\u2019m still not sure what\u2019s going on. I left in August.", + "system response": "@146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@ArgosHelpers They have tried to contact payroll weeks ago and had no reply. Unacceptable really. Can\u2019t just not pay people @ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior.", + "system response": "@146679 Hi Robert did you work in store or in the CMC ? - Will", + "dialog history": " @ArgosHelpers hi, I was underpaid for August/September and I\u2019m still not sure what\u2019s going on. I left in August. @146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@ArgosHelpers Hi, it was in store", + "system response": "@146679 You need to return to the store and speak with the manager so that they can get your pay issue resolved. - Will", + "dialog history": " @ArgosHelpers hi, I was underpaid for August/September and I\u2019m still not sure what\u2019s going on. I left in August. @146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee @ArgosHelpers They have tried to contact payroll weeks ago and had no reply. Unacceptable really. Can\u2019t just not pay people @ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior. @146679 Hi Robert did you work in store or in the CMC ? - Will", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@ArgosHelpers I have already done that and they have said that they have had no response from payroll. So I would like you to get me some contacts info.", + "system response": "@146679 Hi Robert, I am sorry you do need to chase with the store, they will need to contact them again for you. Jan", + "dialog history": " @ArgosHelpers hi, I was underpaid for August/September and I\u2019m still not sure what\u2019s going on. I left in August. @146679 Hi Robert I would advise to contact your previous Line Manager regarding this - Gee @ArgosHelpers They have tried to contact payroll weeks ago and had no reply. Unacceptable really. Can\u2019t just not pay people @ArgosHelpers I have no way of contacting Argos to get my pay - Can you please provide a phone number or email address for someone senior. @146679 Hi Robert did you work in store or in the CMC ? - Will @ArgosHelpers Hi, it was in store @146679 You need to return to the store and speak with the manager so that they can get your pay issue resolved. - Will", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut", + "system response": "@724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta So there's nothing you can do to help my friend out? The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta!", + "system response": "@724929 We cannot transfer miles here in reservations. It can only be done online. *TMS", + "dialog history": " @Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut @724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta So where do I go online to help my friend get reimbursed?", + "system response": "@724929 I'm sorry, reimbursed for what? Transfer of miles is done here: https://t.co/4xtOgJnuyj *TMS", + "dialog history": " @Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut @724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR @Delta So there's nothing you can do to help my friend out? The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta! @724929 We cannot transfer miles here in reservations. It can only be done online. *TMS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta For Delta charging my friend for being a good guy & making my dream trip possible! He's not even traveling, & the only reason I didn't have the miles needed was cuz I already booked other trips w/ Delta. https://t.co/xZrRflz82x", + "system response": "@724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles. No need to transfer. *TMS", + "dialog history": " @Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut @724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR @Delta So there's nothing you can do to help my friend out? The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta! @724929 We cannot transfer miles here in reservations. It can only be done online. *TMS @Delta So where do I go online to help my friend get reimbursed? @724929 I'm sorry, reimbursed for what? Transfer of miles is done here: https://t.co/4xtOgJnuyj *TMS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Delta Why didn't your customer service representative suggest this option to me?", + "system response": "@724929 There may not have been enough miles in one account for the trip? I cannot answer that properly since I was not privy to the conversation. I can give you a place where you can send your concerns. https://t.co/fPLXqv8KGq *TMS", + "dialog history": " @Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut @724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR @Delta So there's nothing you can do to help my friend out? The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta! @724929 We cannot transfer miles here in reservations. It can only be done online. *TMS @Delta So where do I go online to help my friend get reimbursed? @724929 I'm sorry, reimbursed for what? Transfer of miles is done here: https://t.co/4xtOgJnuyj *TMS @Delta For Delta charging my friend for being a good guy & making my dream trip possible! He's not even traveling, & the only reason I didn't have the miles needed was cuz I already booked other trips w/ Delta. https://t.co/xZrRflz82x @724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles. No need to transfer. *TMS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@Delta The agent did not ask about the miles available in my friend's account. And he actually would have had enough miles. Please do provide this place. The bit.ly link you just included did not work.", + "system response": "@724929 https://t.co/fPLXqv8KGq *TMS @724929 This is the comment and complaint link on https://t.co/lVlOjYwO0A.", + "dialog history": " @Delta really? My friend was just helping me out w/ a few xtra skymiles, & you charged HIM a $130 transfer fee? He's not even traveling. He's just doing me a favor... c'mon! #HelpAFriendOut @724929 Hi, Katharine, I'm sorry to hear we disappointed you. There are fees involved to transfer miles from one account to another. *TRR @Delta So there's nothing you can do to help my friend out? The only reason I didn't have enough miles in my account was cuz I already booked addtl trips w/ delta! @724929 We cannot transfer miles here in reservations. It can only be done online. *TMS @Delta So where do I go online to help my friend get reimbursed? @724929 I'm sorry, reimbursed for what? Transfer of miles is done here: https://t.co/4xtOgJnuyj *TMS @Delta For Delta charging my friend for being a good guy & making my dream trip possible! He's not even traveling, & the only reason I didn't have the miles needed was cuz I already booked other trips w/ Delta. https://t.co/xZrRflz82x @724929 What he could have done, instead of transferring the miles, was purchase the ticket for you using his miles. No need to transfer. *TMS @Delta Why didn't your customer service representative suggest this option to me? @724929 There may not have been enough miles in one account for the trip? I cannot answer that properly since I was not privy to the conversation. I can give you a place where you can send your concerns. https://t.co/fPLXqv8KGq *TMS", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AskPlayStation my power went out the other day and now my ps4 won\u2019t turn on at all. Help? !", + "system response": "@531921 Sorry to hear that! Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AskPlayStation Ok tried that. No go. Any other ideas?", + "system response": "@531921 Please try to start your console in safe mode and choose option 4 Rebuild Database: https://t.co/ZkUK91RWMl", + "dialog history": " @AskPlayStation my power went out the other day and now my ps4 won\u2019t turn on at all. Help? ! @531921 Sorry to hear that! Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AskPlayStation That link is for ps3 does it work the same for ps4?", + "system response": "@531921 Sorry for the confusion. Here is the right one: https://t.co/OOaq76kzAA Option 5.", + "dialog history": " @AskPlayStation my power went out the other day and now my ps4 won\u2019t turn on at all. Help? ! @531921 Sorry to hear that! Please turn off the console and disconnect all the cables from it for 3 minutes, then try again. @AskPlayStation Ok tried that. No go. Any other ideas? @531921 Please try to start your console in safe mode and choose option 4 Rebuild Database: https://t.co/ZkUK91RWMl", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AskPlayStation Can\u2019t do safe mode. No power at all", + "system response": "@531921 Seems that your console needs to be sent for service, here is a link with more information: https://t.co/0Ma08EuUpa", + "dialog history": " @AskPlayStation my power went out the other day and now my ps4 won\u2019t turn on at all. Help? ! @531921 Sorry to hear that! Please turn off the console and disconnect all the cables from it for 3 minutes, then try again. @AskPlayStation Ok tried that. No go. Any other ideas? @531921 Please try to start your console in safe mode and choose option 4 Rebuild Database: https://t.co/ZkUK91RWMl @AskPlayStation That link is for ps3 does it work the same for ps4? @531921 Sorry for the confusion. Here is the right one: https://t.co/OOaq76kzAA Option 5.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Even when someone tries their hardest to rectify the situation and you still don't have compassion? #notmybank @116035", + "system response": "@404757 Hi, Giselle. I'd like to see how we can help with your fees. ^vt @404757 Pls click below send your name/ZIP/phone #/acct type so our Social Care Team can follow up with you. ^vt https://t.co/CoOXedUuUC", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@BofA_Help I spoke to a manager in the customer service department this morning who told me you all could not help me with my overdraft fees @BofA_Help even after all the circumstances and me rarely over drafting and paying back the funds ASAP after I saw the overdraft. @BofA_Help I just feel like there was a total lack of compassion and when someone asks you why your account was so low, it's insulting.", + "system response": "@404757 Please let us know if you change your mind and would like us to review your account with you. We are here to help. ^vt", + "dialog history": " Even when someone tries their hardest to rectify the situation and you still don't have compassion? #notmybank @116035 @404757 Hi, Giselle. I'd like to see how we can help with your fees. ^vt @404757 Pls click below send your name/ZIP/phone #/acct type so our Social Care Team can follow up with you. ^vt https://t.co/CoOXedUuUC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@BofA_Help I tried clicking the link you sent to send my info and it didn't work.", + "system response": "@404757 Here is the link again. ^vt https://t.co/CoOXedUuUC", + "dialog history": " Even when someone tries their hardest to rectify the situation and you still don't have compassion? #notmybank @116035 @404757 Hi, Giselle. I'd like to see how we can help with your fees. ^vt @404757 Pls click below send your name/ZIP/phone #/acct type so our Social Care Team can follow up with you. ^vt https://t.co/CoOXedUuUC @BofA_Help I spoke to a manager in the customer service department this morning who told me you all could not help me with my overdraft fees @BofA_Help even after all the circumstances and me rarely over drafting and paying back the funds ASAP after I saw the overdraft. @BofA_Help I just feel like there was a total lack of compassion and when someone asks you why your account was so low, it's insulting. @404757 Please let us know if you change your mind and would like us to review your account with you. We are here to help. ^vt", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Really disappointed with my @sainsburys home delivery tonight. Most of the meat ordered goes out of date in the next 24-48 hours. @sainsburys Will not be using again. How is thisbgood meant to last the week?", + "system response": "@396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste. Our drivers are obliged to wait while you...1/2 @396432 ...inspect your order. Anything you're not happy with can be rejected for a full refund. Steven 2/2", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@sainsburys They did not offer this, in fact the driver didn't say 3 words to me. I would have sent it all back. @sainsburys And if I was shopping in store, I wouldn't have picked these items. I thought home delivery was meant to be as fresh as you pick yourself @sainsburys Can you guys do anything about this", + "system response": "@396432 Could you DM us the order number and account holder's name with the link below please? We'll look into this. Maclaine https://t.co/MdMtnTlX6H", + "dialog history": " Really disappointed with my @sainsburys home delivery tonight. Most of the meat ordered goes out of date in the next 24-48 hours. @sainsburys Will not be using again. How is thisbgood meant to last the week? @396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste. Our drivers are obliged to wait while you...1/2 @396432 ...inspect your order. Anything you're not happy with can be rejected for a full refund. Steven 2/2", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@sainsburys I have already sorted this with your telephone team. Couldn't wait 2 days for you guys to respond", + "system response": "@396432 Sorry about that Tony, we've been very busy. I'm glad you got everything sorted though! Ewan", + "dialog history": " Really disappointed with my @sainsburys home delivery tonight. Most of the meat ordered goes out of date in the next 24-48 hours. @sainsburys Will not be using again. How is thisbgood meant to last the week? @396432 Hi Tony, we sell products up to midnight of their expiry date to cut down on food waste. Our drivers are obliged to wait while you...1/2 @396432 ...inspect your order. Anything you're not happy with can be rejected for a full refund. Steven 2/2 @sainsburys They did not offer this, in fact the driver didn't say 3 words to me. I would have sent it all back. @sainsburys And if I was shopping in store, I wouldn't have picked these items. I thought home delivery was meant to be as fresh as you pick yourself @sainsburys Can you guys do anything about this @396432 Could you DM us the order number and account holder's name with the link below please? We'll look into this. Maclaine https://t.co/MdMtnTlX6H", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta I just need two bags put on my account. I've been hung up on now 4 times while they try and transfer me. #Frustrated", + "system response": "@216496 Hello, Abby. Sorry for the trouble. Are you attempting to pay for two bags? *ARD", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta Yes I already paid for one. I'd just like to add one.", + "system response": "@216496 Understood. Have you contacted our Online Support team? *ARD", + "dialog history": " @Delta I just need two bags put on my account. I've been hung up on now 4 times while they try and transfer me. #Frustrated @216496 Hello, Abby. Sorry for the trouble. Are you attempting to pay for two bags? *ARD", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta After a long wait, i waited for the call back, they again tried to transfer me and again was hung up on.", + "system response": "@216496 ...airport. *ARD 2/2 @216496 Not good. Apologies again for your experience. They are able to assist with adding your bag. Or you can pay for your bag at the... 1/2", + "dialog history": " @Delta I just need two bags put on my account. I've been hung up on now 4 times while they try and transfer me. #Frustrated @216496 Hello, Abby. Sorry for the trouble. Are you attempting to pay for two bags? *ARD @Delta Yes I already paid for one. I'd just like to add one. @216496 Understood. Have you contacted our Online Support team? *ARD", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta I've been trying to get in touch with them since 8 am. Now it's a 29 minute wait!", + "system response": "@216496 Sorry for the frustration with adding a bag. I would suggest you do this at the airport at the Kiosk or at the bag drop with an agent. *HPL", + "dialog history": " @Delta I just need two bags put on my account. I've been hung up on now 4 times while they try and transfer me. #Frustrated @216496 Hello, Abby. Sorry for the trouble. Are you attempting to pay for two bags? *ARD @Delta Yes I already paid for one. I'd just like to add one. @216496 Understood. Have you contacted our Online Support team? *ARD @Delta After a long wait, i waited for the call back, they again tried to transfer me and again was hung up on. @216496 ...airport. *ARD 2/2 @216496 Not good. Apologies again for your experience. They are able to assist with adding your bag. Or you can pay for your bag at the... 1/2", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@Delta Ok will do thank you for answering me promptly. Have a good day!", + "system response": "@216496 On behalf of my colleague, HPL, you are very welcome! *TJP", + "dialog history": " @Delta I just need two bags put on my account. I've been hung up on now 4 times while they try and transfer me. #Frustrated @216496 Hello, Abby. Sorry for the trouble. Are you attempting to pay for two bags? *ARD @Delta Yes I already paid for one. I'd just like to add one. @216496 Understood. Have you contacted our Online Support team? *ARD @Delta After a long wait, i waited for the call back, they again tried to transfer me and again was hung up on. @216496 ...airport. *ARD 2/2 @216496 Not good. Apologies again for your experience. They are able to assist with adding your bag. Or you can pay for your bag at the... 1/2 @Delta I've been trying to get in touch with them since 8 am. Now it's a 29 minute wait! @216496 Sorry for the frustration with adding a bag. I would suggest you do this at the airport at the Kiosk or at the bag drop with an agent. *HPL", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team!", + "system response": "@206424 Apologies for this, check with any M-PESA Agent, or Safaricom authorized dealer. You may also go back to our shop in Thika @206424 -(contd)to verify whether we have restocked. ^NP", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Safaricom_Care I was at your shop at Thika and they told me they were not sure where the guys dealing with the wrist bands were", + "system response": "@206424 The mpesa 1 tap is not available at Thika its being piloted in Nairobi, Mombasa, Kisumu, Eldoret and Nyeri towns ... @206424 cont... currently. To get it you may visit the nearest town which is Nairobi to purchase one at a cost of 20/-. ^CK", + "dialog history": " @Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team! @206424 Apologies for this, check with any M-PESA Agent, or Safaricom authorized dealer. You may also go back to our shop in Thika @206424 -(contd)to verify whether we have restocked. ^NP", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Safaricom_Care Would you please confirm for me if I will get the wrist band at your shop in Moi Avenue today so I don't have to travel for nothing.", + "system response": "@206424 Hi, yes you will and at the moment it can only be used in the towns mentioned in our previous response only. ^NG", + "dialog history": " @Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team! @206424 Apologies for this, check with any M-PESA Agent, or Safaricom authorized dealer. You may also go back to our shop in Thika @206424 -(contd)to verify whether we have restocked. ^NP @Safaricom_Care I was at your shop at Thika and they told me they were not sure where the guys dealing with the wrist bands were @206424 The mpesa 1 tap is not available at Thika its being piloted in Nairobi, Mombasa, Kisumu, Eldoret and Nyeri towns ... @206424 cont... currently. To get it you may visit the nearest town which is Nairobi to purchase one at a cost of 20/-. ^CK", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Safaricom_Care On Tuesday I went to your shop on Moi Avenue to get wrist band but was told they ended,but was told I would be informed when they are ready @Safaricom_Care Cont...Are they still not ready yet? ?", + "system response": "@206424 Hi, you can visit any authorized dealer or the other shops in town for one. ^NO", + "dialog history": " @Safaricom_Care On went to buy a Lip na mpesa wrist band in your shop in Thika and was sent to Annas Mall where i dint find your Team! @206424 Apologies for this, check with any M-PESA Agent, or Safaricom authorized dealer. You may also go back to our shop in Thika @206424 -(contd)to verify whether we have restocked. ^NP @Safaricom_Care I was at your shop at Thika and they told me they were not sure where the guys dealing with the wrist bands were @206424 The mpesa 1 tap is not available at Thika its being piloted in Nairobi, Mombasa, Kisumu, Eldoret and Nyeri towns ... @206424 cont... currently. To get it you may visit the nearest town which is Nairobi to purchase one at a cost of 20/-. ^CK @Safaricom_Care Would you please confirm for me if I will get the wrist band at your shop in Moi Avenue today so I don't have to travel for nothing. @206424 Hi, yes you will and at the moment it can only be used in the towns mentioned in our previous response only. ^NG", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Hi @idea_cares @116331 why am I not having no network since two days . Also I am so dissatisfied with your service", + "system response": "@229403 Sorry for the inconvenience caused to you. We request you to please share your Idea number and alternate number. so, we can assist you better.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@idea_cares What's up @idea_cares with my issue . No steps being taken it seems.", + "system response": "@229403 As checked, our executives were unable to reach you because, your alternate number 9093303782 is not in service, we request you to please share another alternate number, so that we can get in touch with you.", + "dialog history": " Hi @idea_cares @116331 why am I not having no network since two days . Also I am so dissatisfied with your service @229403 Sorry for the inconvenience caused to you. We request you to please share your Idea number and alternate number. so, we can assist you better.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@idea_cares Jyoti it's in service and it's 9893303782", + "system response": "@229403 Sorry we gave you a chance of being upset with the services. We've noted your contact details and will get back to you shortly. Regards,\nDarshan. @229403 We are unable to establish contact with you, kindly get back to us for further assistance.", + "dialog history": " Hi @idea_cares @116331 why am I not having no network since two days . Also I am so dissatisfied with your service @229403 Sorry for the inconvenience caused to you. We request you to please share your Idea number and alternate number. so, we can assist you better. @idea_cares What's up @idea_cares with my issue . No steps being taken it seems. @229403 As checked, our executives were unable to reach you because, your alternate number 9093303782 is not in service, we request you to please share another alternate number, so that we can get in touch with you.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "The new @115858 update made it so my car can\u2019t control my @115888.", + "system response": "@460751 We'd like to help. Is the issue isolated only to that app, or does this happen with other music apps as well?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport My car only can control @115948 even when the app isn\u2019t open. Happening with @115888 @20538 @126654", + "system response": "@460751 Thanks for clarifying that for us. Is your iPhone updated to the latest version of iOS 11.0.3?", + "dialog history": " The new @115858 update made it so my car can\u2019t control my @115888. @460751 We'd like to help. Is the issue isolated only to that app, or does this happen with other music apps as well?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport Yes \ud83d\ude29\ud83d\ude29\ud83d\ude29", + "system response": "@460751 Thank you. Also, if you go into the App Store, does it show you have any app updates available?", + "dialog history": " The new @115858 update made it so my car can\u2019t control my @115888. @460751 We'd like to help. Is the issue isolated only to that app, or does this happen with other music apps as well? @AppleSupport My car only can control @115948 even when the app isn\u2019t open. Happening with @115888 @20538 @126654 @460751 Thanks for clarifying that for us. Is your iPhone updated to the latest version of iOS 11.0.3?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport No updates available \ud83d\ude2b", + "system response": "@460751 Are there any firmware updates for your car available? Let us know in a DM and we'll continue. https://t.co/GDrqU22YpT", + "dialog history": " The new @115858 update made it so my car can\u2019t control my @115888. @460751 We'd like to help. Is the issue isolated only to that app, or does this happen with other music apps as well? @AppleSupport My car only can control @115948 even when the app isn\u2019t open. Happening with @115888 @20538 @126654 @460751 Thanks for clarifying that for us. Is your iPhone updated to the latest version of iOS 11.0.3? @AppleSupport Yes \ud83d\ude29\ud83d\ude29\ud83d\ude29 @460751 Thank you. Also, if you go into the App Store, does it show you have any app updates available?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@116245 Could someone kindly ask Stratford Upon Avon to answer their phone! 40 minutes of just ringing out constantly. Thanks!", + "system response": "@721013 Is there anything i can help with. Marc", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@ArgosHelpers Hi Marc, it's about my Click Collect through EBay. Expires tomorrow. Wanted to inform store I can't get there until tomorrow lunchtime @ArgosHelpers And not to send back to seller. I can provide you with the reference code? !", + "system response": "@721013 Yes please. Marc", + "dialog history": " @116245 Could someone kindly ask Stratford Upon Avon to answer their phone! 40 minutes of just ringing out constantly. Thanks! @721013 Is there anything i can help with. Marc", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@ArgosHelpers FM/RXVP972", + "system response": "@721013 Hi, your ebay item will be held until the store closes on that day. ~ Vicky", + "dialog history": " @116245 Could someone kindly ask Stratford Upon Avon to answer their phone! 40 minutes of just ringing out constantly. Thanks! @721013 Is there anything i can help with. Marc @ArgosHelpers Hi Marc, it's about my Click Collect through EBay. Expires tomorrow. Wanted to inform store I can't get there until tomorrow lunchtime @ArgosHelpers And not to send back to seller. I can provide you with the reference code? ! @721013 Yes please. Marc", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2.", + "system response": "@477474 You can learn more about the watchOS 4.1 update here: https://t.co/QVZBdH6Nb7", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport @115858 Can I stream music with Apple Music?", + "system response": "@477474 Yes. You can absolutely stream music via Apple Music.", + "dialog history": " @AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2. @477474 You can learn more about the watchOS 4.1 update here: https://t.co/QVZBdH6Nb7", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport Not just the music I sync?", + "system response": "@477474 That's correct! With Apple Music, you have access to millions of songs. Check this out for details: https://t.co/dZgsEePiEK", + "dialog history": " @AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2. @477474 You can learn more about the watchOS 4.1 update here: https://t.co/QVZBdH6Nb7 @AppleSupport @115858 Can I stream music with Apple Music? @477474 Yes. You can absolutely stream music via Apple Music.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport Even with the series 2 because I don\u2019t see the radio app that was supposed to come with the update.", + "system response": "@477474 The Radio app is for the Apple Watch Series 3 only. This explains more: https://t.co/rog62jcvNu", + "dialog history": " @AppleSupport @115858 can someone explain to me what exactly updated with the watchOS 4.1 for the Apple Watch series 2. @477474 You can learn more about the watchOS 4.1 update here: https://t.co/QVZBdH6Nb7 @AppleSupport @115858 Can I stream music with Apple Music? @477474 Yes. You can absolutely stream music via Apple Music. @AppleSupport Not just the music I sync? @477474 That's correct! With Apple Music, you have access to millions of songs. Check this out for details: https://t.co/dZgsEePiEK", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong. Is there anyway to fixed it? Thanks.", + "system response": "@504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction. Thanks. -Floi", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@115798 Whats the last date to do it? I only may get the other 2 person identity card a fay before schedule flight \ud83d\ude23", + "system response": "@504181 Just do it before the departure date and let us know so we can try to do our best to fix it. Thanks. -Floi", + "dialog history": " Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong. Is there anyway to fixed it? Thanks. @504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction. Thanks. -Floi", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AirAsiaSupport I have submit case no 4 this issue. Case number: 00333675\nI have attach document but could not see in the report.Update me the status.Thanks", + "system response": "@504181 Hi Ikmal,we try to open the attachment but it come out with error,kindly DM us and attach guest IC copy>>>>>>>> @504181 for us to assist you- Thanks- Anwar", + "dialog history": " Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong. Is there anyway to fixed it? Thanks. @504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction. Thanks. -Floi @115798 Whats the last date to do it? I only may get the other 2 person identity card a fay before schedule flight \ud83d\ude23 @504181 Just do it before the departure date and let us know so we can try to do our best to fix it. Thanks. -Floi", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AirAsiaSupport Hi, I have attach the document via DM. it's a pdf file basically. Thanks", + "system response": "@504181 Hi , We had assist to amend the date of birth accordingly. Revised itinerary sent to the booking email. Thanks - Nod", + "dialog history": " Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong. Is there anyway to fixed it? Thanks. @504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction. Thanks. -Floi @115798 Whats the last date to do it? I only may get the other 2 person identity card a fay before schedule flight \ud83d\ude23 @504181 Just do it before the departure date and let us know so we can try to do our best to fix it. Thanks. -Floi @AirAsiaSupport I have submit case no 4 this issue. Case number: 00333675\nI have attach document but could not see in the report.Update me the status.Thanks @504181 Hi Ikmal,we try to open the attachment but it come out with error,kindly DM us and attach guest IC copy>>>>>>>> @504181 for us to assist you- Thanks- Anwar", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@AirAsiaSupport Cool... Thank you for your great help... :-)", + "system response": "@504181 You are most welcome. Have a pleasant day :) - Nod", + "dialog history": " Hi @115798 , I have book flight but recently I notice that the traveller info(birthday) was wrong. Is there anyway to fixed it? Thanks. @504181 Sure Ikmal, just attach the guest's passport copy at https://t.co/Lj3Le02aMZ for correction. Thanks. -Floi @115798 Whats the last date to do it? I only may get the other 2 person identity card a fay before schedule flight \ud83d\ude23 @504181 Just do it before the departure date and let us know so we can try to do our best to fix it. Thanks. -Floi @AirAsiaSupport I have submit case no 4 this issue. Case number: 00333675\nI have attach document but could not see in the report.Update me the status.Thanks @504181 Hi Ikmal,we try to open the attachment but it come out with error,kindly DM us and attach guest IC copy>>>>>>>> @504181 for us to assist you- Thanks- Anwar @AirAsiaSupport Hi, I have attach the document via DM. it's a pdf file basically. Thanks @504181 Hi , We had assist to amend the date of birth accordingly. Revised itinerary sent to the booking email. Thanks - Nod", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat. That's what they're telling me here at the gate in Atlanta, anyway... \ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f I'm a traveler who reads the fine print, so this is disappointing", + "system response": "@427759 Hi Hadas, none of our tickets restrict you to middle seats only. If available, you should be able to move to a window or aisle. I'm sorry for the incorrect information. Please DM your confirm # and I can see if there is another seat to move to. *TJW https://t.co/6iDGBJAc2m", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta I'll pull up your reply if I ever run into a similar issue. There were empty seats on the flight, and I moved. It seems that your gate agent simply didn't feel like making the effort to find me another seat. DL 1105 from Atlanta today. Thanks for replying. @Delta And for the record - she told me flat out that the ticket I purchased allowed for middle seats only.", + "system response": "@427759 I am very sorry that you were told the wrong information. I'm glad you were able to move but I apologize that the agent did not assist you with this. I will forward this to Atlanta Leadership so they are aware of the incident. We are always here on Twitter to help, too. *TJW", + "dialog history": " @Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat. That's what they're telling me here at the gate in Atlanta, anyway... \ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f I'm a traveler who reads the fine print, so this is disappointing @427759 Hi Hadas, none of our tickets restrict you to middle seats only. If available, you should be able to move to a window or aisle. I'm sorry for the incorrect information. Please DM your confirm # and I can see if there is another seat to move to. *TJW https://t.co/6iDGBJAc2m", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta Thank you!", + "system response": "@427759 You are welcome. Have a wonderful week. *TJW", + "dialog history": " @Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat. That's what they're telling me here at the gate in Atlanta, anyway... \ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f I'm a traveler who reads the fine print, so this is disappointing @427759 Hi Hadas, none of our tickets restrict you to middle seats only. If available, you should be able to move to a window or aisle. I'm sorry for the incorrect information. Please DM your confirm # and I can see if there is another seat to move to. *TJW https://t.co/6iDGBJAc2m @Delta I'll pull up your reply if I ever run into a similar issue. There were empty seats on the flight, and I moved. It seems that your gate agent simply didn't feel like making the effort to find me another seat. DL 1105 from Atlanta today. Thanks for replying. @Delta And for the record - she told me flat out that the ticket I purchased allowed for middle seats only. @427759 I am very sorry that you were told the wrong information. I'm glad you were able to move but I apologize that the agent did not assist you with this. I will forward this to Atlanta Leadership so they are aware of the incident. We are always here on Twitter to help, too. *TJW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta You too. Glad to hear the policy is not what I was told.", + "system response": "@427759 Moving forward, I hope it will be a better experience for you for your seating arrangements the next time, Hadas. We value your patronage with us. Best to you and your travels that are coming! *ADB", + "dialog history": " @Delta it would have been really nice when I booked my ticket to get a heads up that my purchase ONLY allowed a middle seat. That's what they're telling me here at the gate in Atlanta, anyway... \ud83e\udd37\ud83c\udffb\u200d\u2640\ufe0f I'm a traveler who reads the fine print, so this is disappointing @427759 Hi Hadas, none of our tickets restrict you to middle seats only. If available, you should be able to move to a window or aisle. I'm sorry for the incorrect information. Please DM your confirm # and I can see if there is another seat to move to. *TJW https://t.co/6iDGBJAc2m @Delta I'll pull up your reply if I ever run into a similar issue. There were empty seats on the flight, and I moved. It seems that your gate agent simply didn't feel like making the effort to find me another seat. DL 1105 from Atlanta today. Thanks for replying. @Delta And for the record - she told me flat out that the ticket I purchased allowed for middle seats only. @427759 I am very sorry that you were told the wrong information. I'm glad you were able to move but I apologize that the agent did not assist you with this. I will forward this to Atlanta Leadership so they are aware of the incident. We are always here on Twitter to help, too. *TJW @Delta Thank you! @427759 You are welcome. Have a wonderful week. *TJW", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "FUCKING FIX YOUR GAME YOU STUPID CUNTS IV BEEN STUCK ON LOADING LEVEL FOR ABOUT 40 MINS @122172 https://t.co/WMVsGpLXfw @122172 @ATVIAssist @122172 @ATVIAssist AND DID I MENTION WHEN I LOAD UP SOLO I GET A FUCKING BLACK SCREEN....", + "system response": "@528448 Try fully closing CoD: IW then clear your console's cache (https://t.co/8flXKTmw8y) before logging back into the game. ^CB", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@ATVIAssist I have and still won\u2019t work..", + "system response": "@528448 Which platform are you playing on? ^CB", + "dialog history": " FUCKING FIX YOUR GAME YOU STUPID CUNTS IV BEEN STUCK ON LOADING LEVEL FOR ABOUT 40 MINS @122172 https://t.co/WMVsGpLXfw @122172 @ATVIAssist @122172 @ATVIAssist AND DID I MENTION WHEN I LOAD UP SOLO I GET A FUCKING BLACK SCREEN.... @528448 Try fully closing CoD: IW then clear your console's cache (https://t.co/8flXKTmw8y) before logging back into the game. ^CB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@ATVIAssist PlayStation", + "system response": "@528448 If you're still having these issues after clearing your cache your next best bet would be to uninstall / reinstall CoD: IW. ^CB", + "dialog history": " FUCKING FIX YOUR GAME YOU STUPID CUNTS IV BEEN STUCK ON LOADING LEVEL FOR ABOUT 40 MINS @122172 https://t.co/WMVsGpLXfw @122172 @ATVIAssist @122172 @ATVIAssist AND DID I MENTION WHEN I LOAD UP SOLO I GET A FUCKING BLACK SCREEN.... @528448 Try fully closing CoD: IW then clear your console's cache (https://t.co/8flXKTmw8y) before logging back into the game. ^CB @ATVIAssist I have and still won\u2019t work.. @528448 Which platform are you playing on? ^CB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@ATVIAssist Excuse me ?", + "system response": "@528448 If you are unable to load into games this is either a problem with your connection or the game itself on your console. 1/2 ^CB @528448 If you'd like more help with this, please DM me. 2/2 ^CB https://t.co/c9WoAfwenP", + "dialog history": " FUCKING FIX YOUR GAME YOU STUPID CUNTS IV BEEN STUCK ON LOADING LEVEL FOR ABOUT 40 MINS @122172 https://t.co/WMVsGpLXfw @122172 @ATVIAssist @122172 @ATVIAssist AND DID I MENTION WHEN I LOAD UP SOLO I GET A FUCKING BLACK SCREEN.... @528448 Try fully closing CoD: IW then clear your console's cache (https://t.co/8flXKTmw8y) before logging back into the game. ^CB @ATVIAssist I have and still won\u2019t work.. @528448 Which platform are you playing on? ^CB @ATVIAssist PlayStation @528448 If you're still having these issues after clearing your cache your next best bet would be to uninstall / reinstall CoD: IW. ^CB", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\u2019t gaurentee it will be delivered on the day they specified. What exactly am I paying for please? !", + "system response": "@151164 I'm so sorry your package is arriving later than expected! Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date. Have you been given a new delivery date? ^VF", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AmazonHelp Yes. It was supposed to be today and it hasn\u2019t arrived. On the tracking it says there have been two delivery attempts but as I\u2019ve been in my house and haven\u2019t had a delivery or a card put through my door I know this isn\u2019t true. @AmazonHelp It\u2019s nothing to do with capacity I expect the courier driver hasn\u2019t actually attempted it or doesn\u2019t know where he\u2019s going. Not really acceptable though as I pay money for Prime solely because you promise a specified delivery day.", + "system response": "@151164 Thank you for confirming! Please contact us by phone or chat and we'll be happy to help investigate resolution options for you: https://t.co/JzP7hlA23B. Please keep us posted! We want to make sure this is fully resolved for you!", + "dialog history": " So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\u2019t gaurentee it will be delivered on the day they specified. What exactly am I paying for please? ! @151164 I'm so sorry your package is arriving later than expected! Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date. Have you been given a new delivery date? ^VF", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AmazonHelp I\u2019ve tried that. The people at your call centre told me that as it\u2019s with the courier there is nothing they can do.", + "system response": "@151164 Hi, I am sorry to hear this. We strive to offer the best Black Friday and Cyber Week Deals. During this time, deliveries may take slightly longer than usual. What does the tracking currently say?. ^KK", + "dialog history": " So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\u2019t gaurentee it will be delivered on the day they specified. What exactly am I paying for please? ! @151164 I'm so sorry your package is arriving later than expected! Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date. Have you been given a new delivery date? ^VF @AmazonHelp Yes. It was supposed to be today and it hasn\u2019t arrived. On the tracking it says there have been two delivery attempts but as I\u2019ve been in my house and haven\u2019t had a delivery or a card put through my door I know this isn\u2019t true. @AmazonHelp It\u2019s nothing to do with capacity I expect the courier driver hasn\u2019t actually attempted it or doesn\u2019t know where he\u2019s going. Not really acceptable though as I pay money for Prime solely because you promise a specified delivery day. @151164 Thank you for confirming! Please contact us by phone or chat and we'll be happy to help investigate resolution options for you: https://t.co/JzP7hlA23B. Please keep us posted! We want to make sure this is fully resolved for you!", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AmazonHelp This order was placed on the Thursday so I expect it would have been very quiet then actually. The delivery says it was attempted yesterday and today but it hasn\u2019t been as I took a day off work to be home for it. It now says it will be redelivered Monday... when I\u2019m back at work", + "system response": "@151164 Apologies, do you have unattended delivery preferences set on your account: https://t.co/EhJSNJJuZb?", + "dialog history": " So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\u2019t gaurentee it will be delivered on the day they specified. What exactly am I paying for please? ! @151164 I'm so sorry your package is arriving later than expected! Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date. Have you been given a new delivery date? ^VF @AmazonHelp Yes. It was supposed to be today and it hasn\u2019t arrived. On the tracking it says there have been two delivery attempts but as I\u2019ve been in my house and haven\u2019t had a delivery or a card put through my door I know this isn\u2019t true. @AmazonHelp It\u2019s nothing to do with capacity I expect the courier driver hasn\u2019t actually attempted it or doesn\u2019t know where he\u2019s going. Not really acceptable though as I pay money for Prime solely because you promise a specified delivery day. @151164 Thank you for confirming! Please contact us by phone or chat and we'll be happy to help investigate resolution options for you: https://t.co/JzP7hlA23B. Please keep us posted! We want to make sure this is fully resolved for you! @AmazonHelp I\u2019ve tried that. The people at your call centre told me that as it\u2019s with the courier there is nothing they can do. @151164 Hi, I am sorry to hear this. We strive to offer the best Black Friday and Cyber Week Deals. During this time, deliveries may take slightly longer than usual. What does the tracking currently say?. ^KK", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@AmazonHelp Well it\u2019s irrelevant if they\u2019re going to the wrong house...", + "system response": "@151164 Please let us know if you don't receive your parcel by Monday. We can deliver up until 21:00! As ^SD mentioned, we want to make sure this is fully resolved for you. ^SM", + "dialog history": " So I pay for Amazon Prime membership to get my delivery on a nominated day (yesterday) and they outsourced the delivery to Hermes so are now saying they can\u2019t gaurentee it will be delivered on the day they specified. What exactly am I paying for please? ! @151164 I'm so sorry your package is arriving later than expected! Sometimes carrier capacity or other unforeseen circumstances may all affect your delivery date. Have you been given a new delivery date? ^VF @AmazonHelp Yes. It was supposed to be today and it hasn\u2019t arrived. On the tracking it says there have been two delivery attempts but as I\u2019ve been in my house and haven\u2019t had a delivery or a card put through my door I know this isn\u2019t true. @AmazonHelp It\u2019s nothing to do with capacity I expect the courier driver hasn\u2019t actually attempted it or doesn\u2019t know where he\u2019s going. Not really acceptable though as I pay money for Prime solely because you promise a specified delivery day. @151164 Thank you for confirming! Please contact us by phone or chat and we'll be happy to help investigate resolution options for you: https://t.co/JzP7hlA23B. Please keep us posted! We want to make sure this is fully resolved for you! @AmazonHelp I\u2019ve tried that. The people at your call centre told me that as it\u2019s with the courier there is nothing they can do. @151164 Hi, I am sorry to hear this. We strive to offer the best Black Friday and Cyber Week Deals. During this time, deliveries may take slightly longer than usual. What does the tracking currently say?. ^KK @AmazonHelp This order was placed on the Thursday so I expect it would have been very quiet then actually. The delivery says it was attempted yesterday and today but it hasn\u2019t been as I took a day off work to be home for it. It now says it will be redelivered Monday... when I\u2019m back at work @151164 Apologies, do you have unattended delivery preferences set on your account: https://t.co/EhJSNJJuZb?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta looking to change my flight Friday, Oct 27. GRMSKV to DL4728 from SLC to ORD. Is that an option and what is the cost? Jess", + "system response": "@415507 The difference in fare is $185.30. This would include all airport taxes and fees. The ticket is non-refundable changeable with a fee, *ALS @415507 and may result in additional fare collection for changes when making a future changes. *ALS", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta I had a first class seat purchased for the original flight, would that be the same with this flight to Chicago?", + "system response": "@415507 Hello, Jess. That is the fare difference. You will have to call us at 1 800 221 1212 to make any changes. It is in First class. *TAY", + "dialog history": " @Delta looking to change my flight Friday, Oct 27. GRMSKV to DL4728 from SLC to ORD. Is that an option and what is the cost? Jess @415507 The difference in fare is $185.30. This would include all airport taxes and fees. The ticket is non-refundable changeable with a fee, *ALS @415507 and may result in additional fare collection for changes when making a future changes. *ALS", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta thx", + "system response": "@415507 Our pleasure. *ALS", + "dialog history": " @Delta looking to change my flight Friday, Oct 27. GRMSKV to DL4728 from SLC to ORD. Is that an option and what is the cost? Jess @415507 The difference in fare is $185.30. This would include all airport taxes and fees. The ticket is non-refundable changeable with a fee, *ALS @415507 and may result in additional fare collection for changes when making a future changes. *ALS @Delta I had a first class seat purchased for the original flight, would that be the same with this flight to Chicago? @415507 Hello, Jess. That is the fare difference. You will have to call us at 1 800 221 1212 to make any changes. It is in First class. *TAY", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Delta Do I have to call or is there a means to do this online?", + "system response": "@415507 You can call or you can login to your trip on our website to make changes. *TJE", + "dialog history": " @Delta looking to change my flight Friday, Oct 27. GRMSKV to DL4728 from SLC to ORD. Is that an option and what is the cost? Jess @415507 The difference in fare is $185.30. This would include all airport taxes and fees. The ticket is non-refundable changeable with a fee, *ALS @415507 and may result in additional fare collection for changes when making a future changes. *ALS @Delta I had a first class seat purchased for the original flight, would that be the same with this flight to Chicago? @415507 Hello, Jess. That is the fare difference. You will have to call us at 1 800 221 1212 to make any changes. It is in First class. *TAY @Delta thx @415507 Our pleasure. *ALS", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@126552 @XboxSupport Controller funktioniert nicht und Microsoft will ihn nicht reparieren weil die Konsole neu ist und Amazon kann nicht reparieren und bietet mir eine vollst\u00e4ndige Erstattung an. Dabei will ich doch nur mein Scorpio Controller ausgetauscht/repariert! \ud83d\udc4e\ud83c\udffd\ud83d\udc4e\ud83c\udffd", + "system response": "@694217 Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@XboxSupport Preordered the xb1x Scorpio ed. And everything works fine except the controller, which freezes. Light still on, no button press reaction and os said controller is disconnected. Happens only with the batteries inside though. When I take them out and use cable it works (1/2) @XboxSupport I called the German MS Support about it and they told me to go back to amazon, since it\u2019s their issue not MS. Amazon offers me to send it back and give me a refund but all I want is my Scorpio controller working. Why is that so hard?", + "system response": "@694217 We understand the frustration with that, but if the controller has an internal issue you would need to follow the return policy for the retailer to get a new one. Have you been able to test brand new batteries with the controller by chance? ^JL", + "dialog history": " @126552 @XboxSupport Controller funktioniert nicht und Microsoft will ihn nicht reparieren weil die Konsole neu ist und Amazon kann nicht reparieren und bietet mir eine vollst\u00e4ndige Erstattung an. Dabei will ich doch nur mein Scorpio Controller ausgetauscht/repariert! \ud83d\udc4e\ud83c\udffd\ud83d\udc4e\ud83c\udffd @694217 Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@XboxSupport Yep. With different other batteries - same issue. Amazon only offers to refund the whole bundle. But then I\u2019ll lose the Scorpio edition - that is what frustrates me. Why can\u2019t you just give me a funtioning one or repair mine?! I can\u2019t believe that this ain\u2019t possible", + "system response": "@694217 Have you reached out to them to see if they can provide the Scorpio edition? Just to be 1 ^JL @694217 sure, let's have you reach out to our chat team here: https://t.co/aWWrMN54Vu to try and ensure that happens. 2 ^JL", + "dialog history": " @126552 @XboxSupport Controller funktioniert nicht und Microsoft will ihn nicht reparieren weil die Konsole neu ist und Amazon kann nicht reparieren und bietet mir eine vollst\u00e4ndige Erstattung an. Dabei will ich doch nur mein Scorpio Controller ausgetauscht/repariert! \ud83d\udc4e\ud83c\udffd\ud83d\udc4e\ud83c\udffd @694217 Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM @XboxSupport Preordered the xb1x Scorpio ed. And everything works fine except the controller, which freezes. Light still on, no button press reaction and os said controller is disconnected. Happens only with the batteries inside though. When I take them out and use cable it works (1/2) @XboxSupport I called the German MS Support about it and they told me to go back to amazon, since it\u2019s their issue not MS. Amazon offers me to send it back and give me a refund but all I want is my Scorpio controller working. Why is that so hard? @694217 We understand the frustration with that, but if the controller has an internal issue you would need to follow the return policy for the retailer to get a new one. Have you been able to test brand new batteries with the controller by chance? ^JL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@XboxSupport yea...maybe you go ahead and try the website yourself. Especially, when you click on Controllers and nothing happens. Then tried other topic and open chat but nothing happens. Really REALLY frustrating experience with the support until now. Unbelievable", + "system response": "@694217 Hi there! You can opt to say \"No thank you\" to the virtual agent. It will give you more options 1 ^CO @694217 to choose. If the controller option doesn't work, us the accessory option and choose to chat afterward. This should help. 2 ^CO", + "dialog history": " @126552 @XboxSupport Controller funktioniert nicht und Microsoft will ihn nicht reparieren weil die Konsole neu ist und Amazon kann nicht reparieren und bietet mir eine vollst\u00e4ndige Erstattung an. Dabei will ich doch nur mein Scorpio Controller ausgetauscht/repariert! \ud83d\udc4e\ud83c\udffd\ud83d\udc4e\ud83c\udffd @694217 Hey, could you direct message us and explain in detail what issue you are experiencing? ^RM @XboxSupport Preordered the xb1x Scorpio ed. And everything works fine except the controller, which freezes. Light still on, no button press reaction and os said controller is disconnected. Happens only with the batteries inside though. When I take them out and use cable it works (1/2) @XboxSupport I called the German MS Support about it and they told me to go back to amazon, since it\u2019s their issue not MS. Amazon offers me to send it back and give me a refund but all I want is my Scorpio controller working. Why is that so hard? @694217 We understand the frustration with that, but if the controller has an internal issue you would need to follow the return policy for the retailer to get a new one. Have you been able to test brand new batteries with the controller by chance? ^JL @XboxSupport Yep. With different other batteries - same issue. Amazon only offers to refund the whole bundle. But then I\u2019ll lose the Scorpio edition - that is what frustrates me. Why can\u2019t you just give me a funtioning one or repair mine?! I can\u2019t believe that this ain\u2019t possible @694217 Have you reached out to them to see if they can provide the Scorpio edition? Just to be 1 ^JL @694217 sure, let's have you reach out to our chat team here: https://t.co/aWWrMN54Vu to try and ensure that happens. 2 ^JL", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@GWRHelp Your lady on the buffet coach is amazing. Top customer service and she was so polite I purchased a second time. \u00a315 well spent. ^CA https://t.co/4jquX7Ru9T", + "system response": "@439201 Great to hear! Can you confirm the service you are travelling on please? - Jordan", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@GWRHelp https://t.co/qaTshwoeWw", + "system response": "@439201 Thank you, I'll let my colleague know :) - Jordan", + "dialog history": " @GWRHelp Your lady on the buffet coach is amazing. Top customer service and she was so polite I purchased a second time. \u00a315 well spent. ^CA https://t.co/4jquX7Ru9T @439201 Great to hear! Can you confirm the service you are travelling on please? - Jordan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@GWRHelp Cheers Jordan, also is there a reason why the train I\u2019m on only runs once a week on a Saturday? ^CA", + "system response": "@439201 We operate an earlier direct train from Paignton via Bristol Temple Meads at 0740 and 1132 via Westbury. (1/2) @439201 We also operate a Penzance to Paddington train via BRI departing 0741. - Jordan (2/2)", + "dialog history": " @GWRHelp Your lady on the buffet coach is amazing. Top customer service and she was so polite I purchased a second time. \u00a315 well spent. ^CA https://t.co/4jquX7Ru9T @439201 Great to hear! Can you confirm the service you are travelling on please? - Jordan @GWRHelp https://t.co/qaTshwoeWw @439201 Thank you, I'll let my colleague know :) - Jordan", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@GWRHelp Cheers that helps a lot \ud83d\ude42", + "system response": "@439201 You're most welcome! Have a smashing day :) - Jordan", + "dialog history": " @GWRHelp Your lady on the buffet coach is amazing. Top customer service and she was so polite I purchased a second time. \u00a315 well spent. ^CA https://t.co/4jquX7Ru9T @439201 Great to hear! Can you confirm the service you are travelling on please? - Jordan @GWRHelp https://t.co/qaTshwoeWw @439201 Thank you, I'll let my colleague know :) - Jordan @GWRHelp Cheers Jordan, also is there a reason why the train I\u2019m on only runs once a week on a Saturday? ^CA @439201 We operate an earlier direct train from Paignton via Bristol Temple Meads at 0740 and 1132 via Westbury. (1/2) @439201 We also operate a Penzance to Paddington train via BRI departing 0741. - Jordan (2/2)", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "i hate you i hate you i hate you i hate you @AmericanAir", + "system response": "@439231 That's pretty harsh, because we always love having you on board. What's going on? How can we help you?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AmericanAir \"that's pretty harsh\" uh you guys suck. get me a direct flight to pittsburgh from sna without waiting 4 hours", + "system response": "@439231 We feel your frustration and we're sorry for the extended travel time. Our team will have you where you need to be as quickly as they can.", + "dialog history": " i hate you i hate you i hate you i hate you @AmericanAir @439231 That's pretty harsh, because we always love having you on board. What's going on? How can we help you?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AmericanAir NOPE. DO SOMETHING.", + "system response": "@439231 Once you land in PIT, please follow and send us a DM. We'd like to send you a little something for your troubles today.", + "dialog history": " i hate you i hate you i hate you i hate you @AmericanAir @439231 That's pretty harsh, because we always love having you on board. What's going on? How can we help you? @AmericanAir \"that's pretty harsh\" uh you guys suck. get me a direct flight to pittsburgh from sna without waiting 4 hours @439231 We feel your frustration and we're sorry for the extended travel time. Our team will have you where you need to be as quickly as they can.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AmericanAir what? a drink voucher? pass. need a new flight", + "system response": "@439231 We can't promise that, but we can promise to review what happened that caused the flight to delay your plans.", + "dialog history": " i hate you i hate you i hate you i hate you @AmericanAir @439231 That's pretty harsh, because we always love having you on board. What's going on? How can we help you? @AmericanAir \"that's pretty harsh\" uh you guys suck. get me a direct flight to pittsburgh from sna without waiting 4 hours @439231 We feel your frustration and we're sorry for the extended travel time. Our team will have you where you need to be as quickly as they can. @AmericanAir NOPE. DO SOMETHING. @439231 Once you land in PIT, please follow and send us a DM. We'd like to send you a little something for your troubles today.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115725 Y does Verizon make it so dif\u2019cult 2 contact a live human? Need an issue resolved. Can\u2019t get thru. It\u2019s about FIOS & home service.", + "system response": "@298608 We can assist you here ^CAR", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VerizonSupport Trying to find out which model of routers from third parties are viable for use with Verizon Fios internet and cable?", + "system response": "@298608 You can use any router for your internet, but for TV service you must use our router. ^CAR", + "dialog history": " @115725 Y does Verizon make it so dif\u2019cult 2 contact a live human? Need an issue resolved. Can\u2019t get thru. It\u2019s about FIOS & home service. @298608 We can assist you here ^CAR", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VerizonSupport What is the make and model of your router? And, ANY router is good for internet WITH the Verizon router?", + "system response": "@298608 Our router is just a standard Ethernet router with a Moca port for TV service and some software tweaks to optimize it for our service. ^KMG", + "dialog history": " @115725 Y does Verizon make it so dif\u2019cult 2 contact a live human? Need an issue resolved. Can\u2019t get thru. It\u2019s about FIOS & home service. @298608 We can assist you here ^CAR @VerizonSupport Trying to find out which model of routers from third parties are viable for use with Verizon Fios internet and cable? @298608 You can use any router for your internet, but for TV service you must use our router. ^CAR", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VerizonSupport So, are you suggesting that it is IMPOSSIBLE to purchase a router from ANY other source BUT Verizon that will provide service to the home?", + "system response": "@298608 No! Purchase your own router for internet use. However, it will not be able to populate your TVGuide or On Demand functions. ^DDG", + "dialog history": " @115725 Y does Verizon make it so dif\u2019cult 2 contact a live human? Need an issue resolved. Can\u2019t get thru. It\u2019s about FIOS & home service. @298608 We can assist you here ^CAR @VerizonSupport Trying to find out which model of routers from third parties are viable for use with Verizon Fios internet and cable? @298608 You can use any router for your internet, but for TV service you must use our router. ^CAR @VerizonSupport What is the make and model of your router? And, ANY router is good for internet WITH the Verizon router? @298608 Our router is just a standard Ethernet router with a Moca port for TV service and some software tweaks to optimize it for our service. ^KMG", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VerizonSupport You CAN\u2019T recommend a router that would populate the TV guide & On Demand functions, or you won\u2019t!? On the ones you sell/lease will! ?", + "system response": "@298608 Only a Verizon provided router would populate your TVguide and On Demand. Any other 3rd party will not however the internet will work! ^DDG", + "dialog history": " @115725 Y does Verizon make it so dif\u2019cult 2 contact a live human? Need an issue resolved. Can\u2019t get thru. It\u2019s about FIOS & home service. @298608 We can assist you here ^CAR @VerizonSupport Trying to find out which model of routers from third parties are viable for use with Verizon Fios internet and cable? @298608 You can use any router for your internet, but for TV service you must use our router. ^CAR @VerizonSupport What is the make and model of your router? And, ANY router is good for internet WITH the Verizon router? @298608 Our router is just a standard Ethernet router with a Moca port for TV service and some software tweaks to optimize it for our service. ^KMG @VerizonSupport So, are you suggesting that it is IMPOSSIBLE to purchase a router from ANY other source BUT Verizon that will provide service to the home? @298608 No! Purchase your own router for internet use. However, it will not be able to populate your TVGuide or On Demand functions. ^DDG", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Dear @Tesco #YouHadOneJob #Halloween2017 https://t.co/A0501NZKaW", + "system response": "@225903 Hi Sandy, the reason for this is because we need a few days advance notice to get the order in. Charlotte", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco Perhaps this should have been a week in advance of 31st instead of afterwards?", + "system response": "@225903 Hi Sandy, the days needed to order are advertised clearly, we always advise ordering in advance. Sorry for any disappointment caused - Dani", + "dialog history": " Dear @Tesco #YouHadOneJob #Halloween2017 https://t.co/A0501NZKaW @225903 Hi Sandy, the reason for this is because we need a few days advance notice to get the order in. Charlotte", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco The point is you can't organise a Halloween cake for delivery before 31st October you can only get it on Nov 3? So what is the point? !", + "system response": "@225903 Hi Sandy, thanks for getting back to me. I see what you mean here, where you'd be receiving the cake after Halloween. 1/3 @225903 The date changes, it shows 6 days from the date you sign in for preparation. You'd have needed to order before 25th to get it for 31st. 2/3 @225903 I realise it'll be after Halloween at this point but it's available to order in case anybody wishes. Kind regards - Ross 3/3", + "dialog history": " Dear @Tesco #YouHadOneJob #Halloween2017 https://t.co/A0501NZKaW @225903 Hi Sandy, the reason for this is because we need a few days advance notice to get the order in. Charlotte @Tesco Perhaps this should have been a week in advance of 31st instead of afterwards? @225903 Hi Sandy, the days needed to order are advertised clearly, we always advise ordering in advance. Sorry for any disappointment caused - Dani", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AppleSupport Siri do t work on IPhone 8plus. Any help", + "system response": "@248326 Let's see what we can do to get your virtual assistant back to working order. Can you tell us what happens when you try to use Siri? Which iOS version are you using? Also, when did you first notice this issue? That'll help us get started.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport The newest one. Two weeks ago. I have disabled and then started again. So I go through the process of my voice with Siri and it says ready to use. I lock phone and say Hey Siri and nothing.", + "system response": "@248326 Let's help make sure everything is set right. Do you currently have \"Allow Siri When Locked\" enabled under Settings > Siri & Search? If not, please enable the feature and then test Siri to see if the behavior continues.", + "dialog history": " @AppleSupport Siri do t work on IPhone 8plus. Any help @248326 Let's see what we can do to get your virtual assistant back to working order. Can you tell us what happens when you try to use Siri? Which iOS version are you using? Also, when did you first notice this issue? That'll help us get started.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport Yes it\u2019s enabled.", + "system response": "@248326 Thanks for those details. Just to make sure, what iOS version is currently installed? To find out, navigate to: Settings > General > About. Are you able to invoke Siri in any other way? Check out this article to learn more: https://t.co/7mwdoAblwV", + "dialog history": " @AppleSupport Siri do t work on IPhone 8plus. Any help @248326 Let's see what we can do to get your virtual assistant back to working order. Can you tell us what happens when you try to use Siri? Which iOS version are you using? Also, when did you first notice this issue? That'll help us get started. @AppleSupport The newest one. Two weeks ago. I have disabled and then started again. So I go through the process of my voice with Siri and it says ready to use. I lock phone and say Hey Siri and nothing. @248326 Let's help make sure everything is set right. Do you currently have \"Allow Siri When Locked\" enabled under Settings > Siri & Search? If not, please enable the feature and then test Siri to see if the behavior continues.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport 11.0.3", + "system response": "@248326 iOS 11.2 recently became available. Let\u2019s have you create a backup with iTunes or iCloud, and update the software. See those steps here: https://t.co/80YRnjDFDk Please send us a DM if the issue persists after updating, and we\u2019ll be happy to help further. https://t.co/GDrqU22YpT", + "dialog history": " @AppleSupport Siri do t work on IPhone 8plus. Any help @248326 Let's see what we can do to get your virtual assistant back to working order. Can you tell us what happens when you try to use Siri? Which iOS version are you using? Also, when did you first notice this issue? That'll help us get started. @AppleSupport The newest one. Two weeks ago. I have disabled and then started again. So I go through the process of my voice with Siri and it says ready to use. I lock phone and say Hey Siri and nothing. @248326 Let's help make sure everything is set right. Do you currently have \"Allow Siri When Locked\" enabled under Settings > Siri & Search? If not, please enable the feature and then test Siri to see if the behavior continues. @AppleSupport Yes it\u2019s enabled. @248326 Thanks for those details. Just to make sure, what iOS version is currently installed? To find out, navigate to: Settings > General > About. Are you able to invoke Siri in any other way? Check out this article to learn more: https://t.co/7mwdoAblwV", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes? That is one service that should be scrapped", + "system response": "@129717 We\u2019re happy to assist you with any questions you have. What\u2019s going on? ^E", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AskeBay I recieved this from UK, basically an Expensive 4 me necklace, was shipped in used baggie with no protectio (1/2) @AskeBay I got this Global from UK, it weighs 7oz total. Item not protected-in used baggie & flimsey wrapping https://t.co/pZdrTpy0zX @AskeBay I paid close to $19 for this \"service\". Sellers tell me Pitney Bowes repackages things? I want to know who did package & want refun @AskeBay Your offshore phone support is useless. I am hearing impaired & want to speak w/ US person on this, but cannot even get a Superviso @AskeBay I asked 4 Ebay Supervisor 2 call my husband's Cell last night, my phone rejects out of country Voip & robocalls. Never heard from @AskeBay so I, who have a 16 year relationship as a buyer on ebay, feel like it may be time to accept that it is an outdated biz model @AskeBay so having read these tweets, can you direct me to a #PitneyBowes Customer service rep? Another view https://t.co/wgNULGQ0kA", + "system response": "@129717 Oh dear, that\u2019s not what we like to see. You\u2019ll open a return through our Money Back Guarantee (1/2) ^E @129717 (2/2) https://t.co/eYF64Kl2Er using the arrived damaged option and complete the process through there. ^E", + "dialog history": " @AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes? That is one service that should be scrapped @129717 We\u2019re happy to assist you with any questions you have. What\u2019s going on? ^E", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AskeBay NO I am not going to do a Return. This is why I need to talk to a #PB person or #USEbayRep @AskeBay I want to know who Did this terrible packaging job And I want a portion of my $19 shipping charge returned to me. But I will not Re @AskeBay I have 3 or 4 copies of the \"sensitive\" email from EbayCS about my Return. I have Shingles now, I am 6 weeks into them. No Stress", + "system response": "@129717 I definitely understand where you\u2019re coming from. However, we will be unable to provide you with contact info for (1/2) ^E @129717 (2/2) Pitney Bowes. Opening a return will be required for a refund, but you should expect a complete refund for this. ^E", + "dialog history": " @AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes? That is one service that should be scrapped @129717 We\u2019re happy to assist you with any questions you have. What\u2019s going on? ^E @AskeBay I recieved this from UK, basically an Expensive 4 me necklace, was shipped in used baggie with no protectio (1/2) @AskeBay I got this Global from UK, it weighs 7oz total. Item not protected-in used baggie & flimsey wrapping https://t.co/pZdrTpy0zX @AskeBay I paid close to $19 for this \"service\". Sellers tell me Pitney Bowes repackages things? I want to know who did package & want refun @AskeBay Your offshore phone support is useless. I am hearing impaired & want to speak w/ US person on this, but cannot even get a Superviso @AskeBay I asked 4 Ebay Supervisor 2 call my husband's Cell last night, my phone rejects out of country Voip & robocalls. Never heard from @AskeBay so I, who have a 16 year relationship as a buyer on ebay, feel like it may be time to accept that it is an outdated biz model @AskeBay so having read these tweets, can you direct me to a #PitneyBowes Customer service rep? Another view https://t.co/wgNULGQ0kA @129717 Oh dear, that\u2019s not what we like to see. You\u2019ll open a return through our Money Back Guarantee (1/2) ^E @129717 (2/2) https://t.co/eYF64Kl2Er using the arrived damaged option and complete the process through there. ^E", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AskeBay but you are hiding from accountability And my intel from other users is that EGS returns & refunds do no happen @AskeBay and since I cannot tell if Seller or #PitneyBowes packaged this item this way, how can I leave feedback? I cannot neg a #EGSseller", + "system response": "@129717 1/2 It\u2019s rare when Pitney Bowes has to repackage items because of original packaging issues, but you\u2019re still covered. If ^LL @129717 2/2 the items were damaged we\u2019re able to help by having you open a return request. ^LL", + "dialog history": " @AskeBay how do you Contact the Global Shipping Folks at Pitney Bowes? That is one service that should be scrapped @129717 We\u2019re happy to assist you with any questions you have. What\u2019s going on? ^E @AskeBay I recieved this from UK, basically an Expensive 4 me necklace, was shipped in used baggie with no protectio (1/2) @AskeBay I got this Global from UK, it weighs 7oz total. Item not protected-in used baggie & flimsey wrapping https://t.co/pZdrTpy0zX @AskeBay I paid close to $19 for this \"service\". Sellers tell me Pitney Bowes repackages things? I want to know who did package & want refun @AskeBay Your offshore phone support is useless. I am hearing impaired & want to speak w/ US person on this, but cannot even get a Superviso @AskeBay I asked 4 Ebay Supervisor 2 call my husband's Cell last night, my phone rejects out of country Voip & robocalls. Never heard from @AskeBay so I, who have a 16 year relationship as a buyer on ebay, feel like it may be time to accept that it is an outdated biz model @AskeBay so having read these tweets, can you direct me to a #PitneyBowes Customer service rep? Another view https://t.co/wgNULGQ0kA @129717 Oh dear, that\u2019s not what we like to see. You\u2019ll open a return through our Money Back Guarantee (1/2) ^E @129717 (2/2) https://t.co/eYF64Kl2Er using the arrived damaged option and complete the process through there. ^E @AskeBay NO I am not going to do a Return. This is why I need to talk to a #PB person or #USEbayRep @AskeBay I want to know who Did this terrible packaging job And I want a portion of my $19 shipping charge returned to me. But I will not Re @AskeBay I have 3 or 4 copies of the \"sensitive\" email from EbayCS about my Return. I have Shingles now, I am 6 weeks into them. No Stress @129717 I definitely understand where you\u2019re coming from. However, we will be unable to provide you with contact info for (1/2) ^E @129717 (2/2) Pitney Bowes. Opening a return will be required for a refund, but you should expect a complete refund for this. ^E", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea", + "system response": "@140074 Has an announcement been made yet? ^MW", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VirginTrains Nope nothing and I\u2019m getting off now. Poor that", + "system response": "@140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class", + "system response": "@140074 Would you like to take this further and make a complaint? ^MW", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VirginTrains Yes please and you have just terminated my follow on train too", + "system response": "@140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW @VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class @140074 Would you like to take this further and make a complaint? ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VirginTrains No first class complimentary service on the 18.57 to Chester either? First class ticket - cattle class experience", + "system response": "@140074 Sorry to hear this Lisa, have you spoke to a member of the onboard team regarding this. ^BT", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW @VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class @140074 Would you like to take this further and make a complaint? ^MW @VirginTrains Yes please and you have just terminated my follow on train too @140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@VirginTrains And where are they supposed to be? There\u2019s rubbish all over the carriage as well. Standards slipping today?", + "system response": "@140074 As advised the staff onboard would be best to advise further ^MM", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW @VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class @140074 Would you like to take this further and make a complaint? ^MW @VirginTrains Yes please and you have just terminated my follow on train too @140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW @VirginTrains No first class complimentary service on the 18.57 to Chester either? First class ticket - cattle class experience @140074 Sorry to hear this Lisa, have you spoke to a member of the onboard team regarding this. ^BT", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@VirginTrains I think someone\u2019s kidnapped them or they are on strike", + "system response": "@140074 We haven't received a ransom yet \ud83e\udd14^MM", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW @VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class @140074 Would you like to take this further and make a complaint? ^MW @VirginTrains Yes please and you have just terminated my follow on train too @140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW @VirginTrains No first class complimentary service on the 18.57 to Chester either? First class ticket - cattle class experience @140074 Sorry to hear this Lisa, have you spoke to a member of the onboard team regarding this. ^BT @VirginTrains And where are they supposed to be? There\u2019s rubbish all over the carriage as well. Standards slipping today? @140074 As advised the staff onboard would be best to advise further ^MM", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 8, + "user utterance": "@VirginTrains I wouldn\u2019t bother paying it if you did \ud83d\ude02", + "system response": "@140074 \ud83d\ude02^MM https://t.co/Zerw8XDijy", + "dialog history": " Are you not doing a full first class service on your 16.53 from Birmingham international @VirginTrains I\u2019m dying for a cup of tea @140074 Has an announcement been made yet? ^MW @VirginTrains Nope nothing and I\u2019m getting off now. Poor that @140074 Sorry about that, we'll be sure to pass this on, Lisa ^MW @VirginTrains Shocking. Not impressed. That\u2019s why I pay for first class @140074 Would you like to take this further and make a complaint? ^MW @VirginTrains Yes please and you have just terminated my follow on train too @140074 Please submit your comments here - https://t.co/t20UbyOCSn Lisa ^MW @VirginTrains No first class complimentary service on the 18.57 to Chester either? First class ticket - cattle class experience @140074 Sorry to hear this Lisa, have you spoke to a member of the onboard team regarding this. ^BT @VirginTrains And where are they supposed to be? There\u2019s rubbish all over the carriage as well. Standards slipping today? @140074 As advised the staff onboard would be best to advise further ^MM @VirginTrains I think someone\u2019s kidnapped them or they are on strike @140074 We haven't received a ransom yet \ud83e\udd14^MM", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded. How do I turn it off?", + "system response": "@391095 Hi Prashant, thanks for contacting us. Please check your profile settings. *HKC @391095 You should be able to turn the automatic check in option off in settings. *HKC", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Delta I can\u2019t find it..either on settings and then Fly Delta or just within the fly Delta app", + "system response": "@391095 Okay, I understand. Please see this link and select create password: https://t.co/ffOix3lHXJ . *HKC", + "dialog history": " @Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded. How do I turn it off? @391095 Hi Prashant, thanks for contacting us. Please check your profile settings. *HKC @391095 You should be able to turn the automatic check in option off in settings. *HKC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Delta I don\u2019t need to change my password.. I want to turn off auto checkin", + "system response": "@391095 I understand. I didn't mean to say password. Please check your app settings. You should find it there. If you are unable to locate it. *HKC @391095 Please contact our Online Support team at 888 750 3284. *HKC @391095 They will be able to help you navigate. *HKC", + "dialog history": " @Delta the auto checkin on the iOS app checked me in as standby on my flight on which I usually get upgraded. How do I turn it off? @391095 Hi Prashant, thanks for contacting us. Please check your profile settings. *HKC @391095 You should be able to turn the automatic check in option off in settings. *HKC @Delta I can\u2019t find it..either on settings and then Fly Delta or just within the fly Delta app @391095 Okay, I understand. Please see this link and select create password: https://t.co/ffOix3lHXJ . *HKC", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@VirginTrains morning CB have you started your xmas shopping yet PA and HP have not done theres yet?", + "system response": "@140066 I don't know if he has to be honest, have you CB? ^MW @140066 Started a while ago, but not finished yet ^CB", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VirginTrains ok you are good then CB @VirginTrains have you started yours yet MW", + "system response": "@140066 I have done mine already ^MW", + "dialog history": " @VirginTrains morning CB have you started your xmas shopping yet PA and HP have not done theres yet? @140066 I don't know if he has to be honest, have you CB? ^MW @140066 Started a while ago, but not finished yet ^CB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VirginTrains good one PA and HP have not started theres yet", + "system response": "@140066 Me neither. ^BT", + "dialog history": " @VirginTrains morning CB have you started your xmas shopping yet PA and HP have not done theres yet? @140066 I don't know if he has to be honest, have you CB? ^MW @140066 Started a while ago, but not finished yet ^CB @VirginTrains ok you are good then CB @VirginTrains have you started yours yet MW @140066 I have done mine already ^MW", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@XboxSupport bastante despecionado del servicio, tengo m\u00e1s de ocho meses con el error de no poder descargar juegos de xbox 360en One y despues de casi dos horas de contacto no pudieron solucionar el error y me pidieron que consiguiera una consola Xbox 360 para poder descargar", + "system response": "@703719 We're an English speaking team here, are you able to continue in English? If not, you can 1 ^JL @703719 check out https://t.co/CaRvKEH21b to find out what number to call to get support in your language. 2 ^JL", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@XboxSupport as a matter as fact ive called them but they told me there is not solution for my prblem but use an xbox 360 in order to get games with gold for 360 in xbox one. really sad @XboxSupport I get this message when i use Pc if i try using console it kicked me out immediately https://t.co/zCccY7s8UZ", + "system response": "@703719 Thanks for the picture. So you're saying you're not able to claim Games with Gold games unless it's from an Xbox 360? What page are you trying to access when you get the error in the photo? Are you able to properly load up this page: https://t.co/twzrENZeEu?", + "dialog history": " @XboxSupport bastante despecionado del servicio, tengo m\u00e1s de ocho meses con el error de no poder descargar juegos de xbox 360en One y despues de casi dos horas de contacto no pudieron solucionar el error y me pidieron que consiguiera una consola Xbox 360 para poder descargar @703719 We're an English speaking team here, are you able to continue in English? If not, you can 1 ^JL @703719 check out https://t.co/CaRvKEH21b to find out what number to call to get support in your language. 2 ^JL", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@XboxSupport I dont have Xbox 360 im using an Xbox One and yes im able to load up that page but the error begins at the moment of complete purchase not only with games with gold for 360 but also for Xbox 360 games backward compatibility which are not for free (there is a credit card added", + "system response": "@703719 Ah, gotcha. Have you tried making the purchase on multiple browsers as well? I went as if I was going to purchase and Xbox 360 game here and didn't run into any troubles. ^AK", + "dialog history": " @XboxSupport bastante despecionado del servicio, tengo m\u00e1s de ocho meses con el error de no poder descargar juegos de xbox 360en One y despues de casi dos horas de contacto no pudieron solucionar el error y me pidieron que consiguiera una consola Xbox 360 para poder descargar @703719 We're an English speaking team here, are you able to continue in English? If not, you can 1 ^JL @703719 check out https://t.co/CaRvKEH21b to find out what number to call to get support in your language. 2 ^JL @XboxSupport as a matter as fact ive called them but they told me there is not solution for my prblem but use an xbox 360 in order to get games with gold for 360 in xbox one. really sad @XboxSupport I get this message when i use Pc if i try using console it kicked me out immediately https://t.co/zCccY7s8UZ @703719 Thanks for the picture. So you're saying you're not able to claim Games with Gold games unless it's from an Xbox 360? What page are you trying to access when you get the error in the photo? Are you able to properly load up this page: https://t.co/twzrENZeEu?", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \u00a3400 to get home with a disabled wife without changing trains", + "system response": "@598285 Anything we can help with David? ^PA", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe. Tried to change trains but we were asked to pay for another train. My wife is disabled,so it will be difficult changing", + "system response": "@598285 When are you travelling David? ^PA", + "dialog history": " It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \u00a3400 to get home with a disabled wife without changing trains @598285 Anything we can help with David? ^PA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VirginTrains Today at 13.37. My wife is in a wheelchair", + "system response": "@598285 Have you booked assistance with Journey Care? They can help with the change of trains. ^PA", + "dialog history": " It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \u00a3400 to get home with a disabled wife without changing trains @598285 Anything we can help with David? ^PA @VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe. Tried to change trains but we were asked to pay for another train. My wife is disabled,so it will be difficult changing @598285 When are you travelling David? ^PA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VirginTrains That's not the point. The assistance care is fantastic. We just did not want to change trains and the journey home was rebooked with your call centre. The train either before or after is direct to Liverpool. We just wanted to change trains.", + "system response": "@598285 Sorry for that, the only way to change it would be to pay for a change of journey David. ^PA", + "dialog history": " It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \u00a3400 to get home with a disabled wife without changing trains @598285 Anything we can help with David? ^PA @VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe. Tried to change trains but we were asked to pay for another train. My wife is disabled,so it will be difficult changing @598285 When are you travelling David? ^PA @VirginTrains Today at 13.37. My wife is in a wheelchair @598285 Have you booked assistance with Journey Care? They can help with the change of trains. ^PA", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VirginTrains I know this.", + "system response": "@598285 If you want take it further please do via https://t.co/t20UbyOCSn ^PA", + "dialog history": " It's difficult to get any help from @VirginTrains customer services unless you are prepared to part with another \u00a3400 to get home with a disabled wife without changing trains @598285 Anything we can help with David? ^PA @VirginTrains We are travelling back to Liverpool from London Euston but only just realised we have to change at Crewe. Tried to change trains but we were asked to pay for another train. My wife is disabled,so it will be difficult changing @598285 When are you travelling David? ^PA @VirginTrains Today at 13.37. My wife is in a wheelchair @598285 Have you booked assistance with Journey Care? They can help with the change of trains. ^PA @VirginTrains That's not the point. The assistance care is fantastic. We just did not want to change trains and the journey home was rebooked with your call centre. The train either before or after is direct to Liverpool. We just wanted to change trains. @598285 Sorry for that, the only way to change it would be to pay for a change of journey David. ^PA", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "", + "system response": "@757279 How long have you not been able to get red zone?? ^TDC", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VerizonSupport Since yesterday when I \"renewed\" my Ultimate HD from an online chat.", + "system response": "@757279 Do you happen to have a ticket number ? ^TDC", + "dialog history": " @757279 How long have you not been able to get red zone?? ^TDC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VerizonSupport NO, just been on hold and back and forth with accounts and tech help.", + "system response": "@757279 When you renewed your account did you receive an order number? ^CAR", + "dialog history": " @757279 How long have you not been able to get red zone?? ^TDC @VerizonSupport Since yesterday when I \"renewed\" my Ultimate HD from an online chat. @757279 Do you happen to have a ticket number ? ^TDC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VerizonSupport Order number : MA00349309681", + "system response": "@757279 Please follow and DM us for assistance. @757279 Please click here and submit name and phone number for assistance. https://t.co/1e5YjcZhxG\n^TDC", + "dialog history": " @757279 How long have you not been able to get red zone?? ^TDC @VerizonSupport Since yesterday when I \"renewed\" my Ultimate HD from an online chat. @757279 Do you happen to have a ticket number ? ^TDC @VerizonSupport NO, just been on hold and back and forth with accounts and tech help. @757279 When you renewed your account did you receive an order number? ^CAR", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@CoxHelp LOVE my contour and this error I get 87% of the time! \ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb https://t.co/r1GZnrOQPg", + "system response": "@277428 That's not good, does resetting the box help when you run into this error message? ~Derrick", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@CoxHelp Sadly it doesn\u2019t. :(", + "system response": "@277428 Have you swapped out the box for this issue previously? We can have a tech come out to do some more troubleshooting? ~Derrick", + "dialog history": " @CoxHelp LOVE my contour and this error I get 87% of the time! \ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb https://t.co/r1GZnrOQPg @277428 That's not good, does resetting the box help when you run into this error message? ~Derrick", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@CoxHelp We still have our original box", + "system response": "@277428 Hi, I'd like to confirm are you not able to watch any channels at all or please when this message appears? Thanks, -Carol https://t.co/ovAKPb0TYC", + "dialog history": " @CoxHelp LOVE my contour and this error I get 87% of the time! \ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb https://t.co/r1GZnrOQPg @277428 That's not good, does resetting the box help when you run into this error message? ~Derrick @CoxHelp Sadly it doesn\u2019t. :( @277428 Have you swapped out the box for this issue previously? We can have a tech come out to do some more troubleshooting? ~Derrick", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@CoxHelp I get it when I try to watch stuff on demand. It\u2019s not all the time, but most of the time.", + "system response": "@277428 Please disconnect the power cord for a full 5 mins. Then try to order or watch something on OnDemand. Should you get the same error message we can send a signal from the office. (1/2) - Carol @277428 Thereafter, if the error still occurs we'll need to schedule a service appointment for a Field Tech to check things out - it's possible your box may need to be swapped. Let us know what happens. Thanks, -Carol (2/2)", + "dialog history": " @CoxHelp LOVE my contour and this error I get 87% of the time! \ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb https://t.co/r1GZnrOQPg @277428 That's not good, does resetting the box help when you run into this error message? ~Derrick @CoxHelp Sadly it doesn\u2019t. :( @277428 Have you swapped out the box for this issue previously? We can have a tech come out to do some more troubleshooting? ~Derrick @CoxHelp We still have our original box @277428 Hi, I'd like to confirm are you not able to watch any channels at all or please when this message appears? Thanks, -Carol https://t.co/ovAKPb0TYC", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@CoxHelp Great! I\u2019ll give it a try in the am and let you know how it goes!", + "system response": "@277428 Ok keep us posted. We're available daily on Twitter, 24/7. Thanks -Karen", + "dialog history": " @CoxHelp LOVE my contour and this error I get 87% of the time! \ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb\ud83d\udc4f\ud83c\udffb https://t.co/r1GZnrOQPg @277428 That's not good, does resetting the box help when you run into this error message? ~Derrick @CoxHelp Sadly it doesn\u2019t. :( @277428 Have you swapped out the box for this issue previously? We can have a tech come out to do some more troubleshooting? ~Derrick @CoxHelp We still have our original box @277428 Hi, I'd like to confirm are you not able to watch any channels at all or please when this message appears? Thanks, -Carol https://t.co/ovAKPb0TYC @CoxHelp I get it when I try to watch stuff on demand. It\u2019s not all the time, but most of the time. @277428 Please disconnect the power cord for a full 5 mins. Then try to order or watch something on OnDemand. Should you get the same error message we can send a signal from the office. (1/2) - Carol @277428 Thereafter, if the error still occurs we'll need to schedule a service appointment for a Field Tech to check things out - it's possible your box may need to be swapped. Let us know what happens. Thanks, -Carol (2/2)", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115858 we need another update I\u2019m still seeing box\u2019s with question marks on it..", + "system response": "@664381 iOS 11.1.1 should fix any autocorrect issues. Are you seeing the error still when typing your own messages or viewing other people's messages?", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport Like the question mark box error? If so then yes I\u2019m stilling seeing the error.", + "system response": "@664381 Please confirm if you are seeing it in things you are typing or things other people are typing.", + "dialog history": " @115858 we need another update I\u2019m still seeing box\u2019s with question marks on it.. @664381 iOS 11.1.1 should fix any autocorrect issues. Are you seeing the error still when typing your own messages or viewing other people's messages?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport Other people are tying", + "system response": "@664381 The 11.1.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication. If you have other questions or concerns, please let us know. We'll be glad to help.", + "dialog history": " @115858 we need another update I\u2019m still seeing box\u2019s with question marks on it.. @664381 iOS 11.1.1 should fix any autocorrect issues. Are you seeing the error still when typing your own messages or viewing other people's messages? @AppleSupport Like the question mark box error? If so then yes I\u2019m stilling seeing the error. @664381 Please confirm if you are seeing it in things you are typing or things other people are typing.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport Well when is that gonna get fixed?", + "system response": "@664381 If you're still seeing the issue on other people's posts, then the issue can be resolved once they update to the latest iOS version; however, this will not remove the symbols shown on previous post or messages.", + "dialog history": " @115858 we need another update I\u2019m still seeing box\u2019s with question marks on it.. @664381 iOS 11.1.1 should fix any autocorrect issues. Are you seeing the error still when typing your own messages or viewing other people's messages? @AppleSupport Like the question mark box error? If so then yes I\u2019m stilling seeing the error. @664381 Please confirm if you are seeing it in things you are typing or things other people are typing. @AppleSupport Other people are tying @664381 The 11.1.1 update fixes the auto-correct issues on the device, but it won't fix seeing it on other forms of communication. If you have other questions or concerns, please let us know. We'll be glad to help.", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import. The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages? I have tried a hundred times.", + "system response": "@242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AzureSupport Done.", + "system response": "@242694 Could you please send us the link to the created post so we can alert the team? Thanks! ^PB", + "dialog history": " @AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import. The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages? I have tried a hundred times. @242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AzureSupport https://t.co/idsiKfnIUF", + "system response": "@242694 Thank you! We have alerted the team and they should respond to your post shortly. ^PB", + "dialog history": " @AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import. The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages? I have tried a hundred times. @242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB @AzureSupport Done. @242694 Could you please send us the link to the created post so we can alert the team? Thanks! ^PB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AzureSupport Thanks! @AzureSupport Hey guys no word yet, got a client waiting please.", + "system response": "@242694 We're sorry about that. We've reached out again and will make sure that they reply to the forum post ASAP. ^MM", + "dialog history": " @AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import. The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages? I have tried a hundred times. @242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB @AzureSupport Done. @242694 Could you please send us the link to the created post so we can alert the team? Thanks! ^PB @AzureSupport https://t.co/idsiKfnIUF @242694 Thank you! We have alerted the team and they should respond to your post shortly. ^PB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@AzureSupport \ud83d\udc4d @AzureSupport No word yet", + "system response": "@242694 We're sorry about this. We'll reach out to the team to ask where they are on this. ^TW @242694 A forum engineer has replied to your post. Please have a look and reply to the thread if you need further assistance. ^BG", + "dialog history": " @AzureSupport Hi guys we have signed up a trial for log analytics while we test setting up a custom log import. The issue I have already is trying to add a custom log import configuration, nothing is being added to the list, but no error messages? I have tried a hundred times. @242694 Could you please post here: https://t.co/WdHXbaOxkZ and send us the link so we can have an engineer on that team assist ^PB @AzureSupport Done. @242694 Could you please send us the link to the created post so we can alert the team? Thanks! ^PB @AzureSupport https://t.co/idsiKfnIUF @242694 Thank you! We have alerted the team and they should respond to your post shortly. ^PB @AzureSupport Thanks! @AzureSupport Hey guys no word yet, got a client waiting please. @242694 We're sorry about that. We've reached out again and will make sure that they reply to the forum post ASAP. ^MM", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again. What's the scoop? I trust you to have most current info.", + "system response": "@353679 Hey Stephan, thanks for reaching out. Our airport crew has the most accurate information. Reach out to them for the most accurate update.", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@JetBlue sorry I'm not clear...are you suggesting I call O'Hare or JetBlue?", + "system response": "@353679 Are you currently at the airport? If so, please reach out to a crewmember at the gate for the most up to date info regarding your... 1/2 @353679 ...flight. Sorry for the confusion. 2/2", + "dialog history": " @JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again. What's the scoop? I trust you to have most current info. @353679 Hey Stephan, thanks for reaching out. Our airport crew has the most accurate information. Reach out to them for the most accurate update.", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@JetBlue Ah okay thank you. I wasn't at the airport, I was getting notifications from the app and email.", + "system response": "@353679 Our most current information only shows the current departure time, it's likely that there was an aircraft swap to lessen the delay.", + "dialog history": " @JetBlue flight 112 from ORD-BOS was delayed then undelayed, now delayed again. What's the scoop? I trust you to have most current info. @353679 Hey Stephan, thanks for reaching out. Our airport crew has the most accurate information. Reach out to them for the most accurate update. @JetBlue sorry I'm not clear...are you suggesting I call O'Hare or JetBlue? @353679 Are you currently at the airport? If so, please reach out to a crewmember at the gate for the most up to date info regarding your... 1/2 @353679 ...flight. Sorry for the confusion. 2/2", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Tesco Hi. Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins... @Tesco something's gone wrong somewhere? Can you help/advise? #StarWarsBattlefrontII #tesco #dissapointedsonafterschool @Tesco https://t.co/Iih8XwmMDg", + "system response": "@740448 Hi Shenman, they should be inside the packaging. Please contact the game creators. They should be able to advise further with it not being inside - Allyn", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Tesco but as pre-order how would retailers know which product to hand out to pre-orders as all look same? @116089 @141157 can U shed light? @Tesco @116089 @141157 @127852 can you 'help'?", + "system response": "@740448 Hiya, having worked in a store myself, I can tell you that any pre-order games come in a separate delivery to the main stock we will sell. This is to avoid those who made a pre-order not getting the new game as soon as it is released. TY", + "dialog history": " @Tesco Hi. Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins... @Tesco something's gone wrong somewhere? Can you help/advise? #StarWarsBattlefrontII #tesco #dissapointedsonafterschool @Tesco https://t.co/Iih8XwmMDg @740448 Hi Shenman, they should be inside the packaging. Please contact the game creators. They should be able to advise further with it not being inside - Allyn", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Tesco thanks but I checked and they only had one version of the game. No distinction between pre order and regular stock? @Tesco so if I follow the logic here I was given the wrong copy? If your staff new nothing off the promotion (which they didn't) then they @Tesco may have been giving out the pre-order copies to people who were just buying the regular game? I'm not trying to be awkward @Tesco but I would just like what I was sold and what I actually paid in advance for. There must be some way of supplying your customers @Tesco correctly. I was told by staff in store that if you order via Direct they email the codes. So surely it must be possible for you to @Tesco supply them to me that way? It would be nice to think Tesco care about resolving things like this for their customers and doing @Tesco what is fair and correct.", + "system response": "@740448 Hi there, I've spoken to my Support Team to confirm, and they've advised that you would need to speak to EA. TY. - Mart", + "dialog history": " @Tesco Hi. Pe-ordered #StarWarsBattlefrontII at your Chichester store as the promo card said would receive #StarWarsTheLastJedi skins... @Tesco something's gone wrong somewhere? Can you help/advise? #StarWarsBattlefrontII #tesco #dissapointedsonafterschool @Tesco https://t.co/Iih8XwmMDg @740448 Hi Shenman, they should be inside the packaging. Please contact the game creators. They should be able to advise further with it not being inside - Allyn @Tesco but as pre-order how would retailers know which product to hand out to pre-orders as all look same? @116089 @141157 can U shed light? @Tesco @116089 @141157 @127852 can you 'help'? @740448 Hiya, having worked in a store myself, I can tell you that any pre-order games come in a separate delivery to the main stock we will sell. This is to avoid those who made a pre-order not getting the new game as soon as it is released. TY", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "Holding for over an hour, @115722.", + "system response": "@529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@VerizonSupport Can\u2019t get service on the TV. Haven\u2019t had it for weeks, but every time I call I ultimately hang up because I can\u2019t get anyone on the line.", + "system response": "@529736 Oh no! Are there any lights on your box? What happens when you turn on the TV?", + "dialog history": " Holding for over an hour, @115722. @529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@VerizonSupport Pixelated picture, no sound, and the signal goes in and out. It\u2019s unwatchable.", + "system response": "@529736 Is this happening on all the TVs?", + "dialog history": " Holding for over an hour, @115722. @529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD @VerizonSupport Can\u2019t get service on the TV. Haven\u2019t had it for weeks, but every time I call I ultimately hang up because I can\u2019t get anyone on the line. @529736 Oh no! Are there any lights on your box? What happens when you turn on the TV?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@VerizonSupport We only have one. \ud83d\ude0a", + "system response": "@529736 Is this any specific channel or all channels? ^RMD", + "dialog history": " Holding for over an hour, @115722. @529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD @VerizonSupport Can\u2019t get service on the TV. Haven\u2019t had it for weeks, but every time I call I ultimately hang up because I can\u2019t get anyone on the line. @529736 Oh no! Are there any lights on your box? What happens when you turn on the TV? @VerizonSupport Pixelated picture, no sound, and the signal goes in and out. It\u2019s unwatchable. @529736 Is this happening on all the TVs?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@VerizonSupport All channels.", + "system response": "@529736 Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps. ^NHP", + "dialog history": " Holding for over an hour, @115722. @529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD @VerizonSupport Can\u2019t get service on the TV. Haven\u2019t had it for weeks, but every time I call I ultimately hang up because I can\u2019t get anyone on the line. @529736 Oh no! Are there any lights on your box? What happens when you turn on the TV? @VerizonSupport Pixelated picture, no sound, and the signal goes in and out. It\u2019s unwatchable. @529736 Is this happening on all the TVs? @VerizonSupport We only have one. \ud83d\ude0a @529736 Is this any specific channel or all channels? ^RMD", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@VerizonSupport I don\u2019t have a box, just local channels. @VerizonSupport I think I am on hold now to cancel the service. They can\u2019t seem to help me, and I\u2019m paying for a service I\u2019m not receiving.\ud83d\ude22", + "system response": "@529736 We don't offer support unless you have a box. You can try swapping out the COAX cable screwed in, but we can't test anything.", + "dialog history": " Holding for over an hour, @115722. @529736 Not sure why you are on hold there but we are here for you. What's got you calling in? ^RMD @VerizonSupport Can\u2019t get service on the TV. Haven\u2019t had it for weeks, but every time I call I ultimately hang up because I can\u2019t get anyone on the line. @529736 Oh no! Are there any lights on your box? What happens when you turn on the TV? @VerizonSupport Pixelated picture, no sound, and the signal goes in and out. It\u2019s unwatchable. @529736 Is this happening on all the TVs? @VerizonSupport We only have one. \ud83d\ude0a @529736 Is this any specific channel or all channels? ^RMD @VerizonSupport All channels. @529736 Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps. ^NHP", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias.", + "system response": "@784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do?", + "system response": "@784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet?", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian.", + "system response": "@784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\n\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes?", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs @AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do? @784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@AppleSupport My Carrier didn\u2019t give me a solution,and I don\u2019t want restored my phone,that scary me.,can you do something or... I don\u2019t know if is the iOS.", + "system response": "@784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided?", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs @AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do? @784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet? @AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian. @784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\n\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 5, + "user utterance": "@AppleSupport Yes,I contact them but they don\u2019t give me a solution,and yes,I complete everything you say me,without restored. I don\u2019t like it.", + "system response": "@784254 Got it. Let us know if you have a recent backup of your data in DM. We'll continue there: https://t.co/GDrqU22YpT", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs @AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do? @784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet? @AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian. @784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\n\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes? @AppleSupport My Carrier didn\u2019t give me a solution,and I don\u2019t want restored my phone,that scary me.,can you do something or... I don\u2019t know if is the iOS. @784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided?", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 6, + "user utterance": "@AppleSupport Not new but recent.my information can delete? Or my pictures? Or my messages?", + "system response": "@784254 With restoring, your information will be deleted, which is why you want to have a recent backup. You can follow the steps in this link for restoring: https://t.co/swvuDDNFQT If you have any questions, send them over to us in DM from this link: https://t.co/GDrqU22YpT", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs @AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do? @784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet? @AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian. @784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\n\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes? @AppleSupport My Carrier didn\u2019t give me a solution,and I don\u2019t want restored my phone,that scary me.,can you do something or... I don\u2019t know if is the iOS. @784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided? @AppleSupport Yes,I contact them but they don\u2019t give me a solution,and yes,I complete everything you say me,without restored. I don\u2019t like it. @784254 Got it. Let us know if you have a recent backup of your data in DM. We'll continue there: https://t.co/GDrqU22YpT", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 7, + "user utterance": "@AppleSupport Ok thanks,I\u2019ll ask you question,but,the best idea can be than I wait for a new iOS,that\u2019s can be the problem?", + "system response": "@784254 Restoring your device will place a new version of the iOS on your device which can help resolve this issue. Let's discuss it more in DM. https://t.co/GDrqU22YpT", + "dialog history": " @115858 saludos,es que tengo un problema con mi iPhone,y lo que ocurre es que no puedo llamar ni recibir llamadas,y no s\u00e9 qu\u00e9 m\u00e1s hacer,ya que acud\u00ed a Apple Support y aunque intenten llamarme,no entran llamadas,quiero saber cual es su recomendaci\u00f3n.Gracias. @784254 We offer support via Twitter in English. Get help in Spanish here: https://t.co/IBIY3vMgPj or join https://t.co/OczyRx7IOs @AppleSupport I can speak English so so,can you help me?i have an iPhone 7+,and 1 week ago,I can\u2019t make calls or receive them,what I do? @784254 Being able to make and receive calls is important and we'd like to help. Which exact iOS version is installed on it and have you tried any steps yet? @AppleSupport I have iOS 11.1.2 and I have tried everything what the page said.im Colombian. @784254 Is this the page you've tried all the steps from: https://t.co/U53YusKX3z\n\nIf yes, what did you find out when you contacted your carrier and when you restored it as new in iTunes? @AppleSupport My Carrier didn\u2019t give me a solution,and I don\u2019t want restored my phone,that scary me.,can you do something or... I don\u2019t know if is the iOS. @784254 To make sure, did your carrier find everything ok on their end when you asked them about the section 'Contact your carrier' in the link we provided? @AppleSupport Yes,I contact them but they don\u2019t give me a solution,and yes,I complete everything you say me,without restored. I don\u2019t like it. @784254 Got it. Let us know if you have a recent backup of your data in DM. We'll continue there: https://t.co/GDrqU22YpT @AppleSupport Not new but recent.my information can delete? Or my pictures? Or my messages? @784254 With restoring, your information will be deleted, which is why you want to have a recent backup. You can follow the steps in this link for restoring: https://t.co/swvuDDNFQT If you have any questions, send them over to us in DM from this link: https://t.co/GDrqU22YpT", + "original user side information": "{}", + "original system side information": "{}" + } + ], + [ + { + "turn id": 1, + "user utterance": "@Safaricom_Care does Mpesa have any delays? I've been sent cash and I haven't got the message yet.", + "system response": "@350562 Hi. Apologies for the challenge. We have no issues reported with M-PESA services. Did the one sending receive text message? ^AB", + "dialog history": "", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 2, + "user utterance": "@Safaricom_Care Yes. But none on my side", + "system response": "@350562 Then that is not M-PESA issue but SMS issue on your phone. You can check M-PESA statement to confirm transactions ..", + "dialog history": " @Safaricom_Care does Mpesa have any delays? I've been sent cash and I haven't got the message yet. @350562 Hi. Apologies for the challenge. We have no issues reported with M-PESA services. Did the one sending receive text message? ^AB", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 3, + "user utterance": "@Safaricom_Care My SMS's are working fine. It hasn't reflected on my Acc. Could you call sort this out?", + "system response": "@350562 .. in the absence of a text message. If you use a dual-SIM handset take out the SIM card for a while for delayed SMS. ^AB", + "dialog history": " @Safaricom_Care does Mpesa have any delays? I've been sent cash and I haven't got the message yet. @350562 Hi. Apologies for the challenge. We have no issues reported with M-PESA services. Did the one sending receive text message? ^AB @Safaricom_Care Yes. But none on my side @350562 Then that is not M-PESA issue but SMS issue on your phone. You can check M-PESA statement to confirm transactions ..", + "original user side information": "{}", + "original system side information": "{}" + }, + { + "turn id": 4, + "user utterance": "@Safaricom_Care This ain't working mate.", + "system response": "@350562 Kindly DM https://t.co/jF6LqBUAqM your number, full name and ID for us to check your number. ^SD", + "dialog history": " @Safaricom_Care does Mpesa have any delays? I've been sent cash and I haven't got the message yet. @350562 Hi. Apologies for the challenge. We have no issues reported with M-PESA services. Did the one sending receive text message? ^AB @Safaricom_Care Yes. But none on my side @350562 Then that is not M-PESA issue but SMS issue on your phone. You can check M-PESA statement to confirm transactions .. @Safaricom_Care My SMS's are working fine. It hasn't reflected on my Acc. Could you call sort this out? @350562 .. in the absence of a text message. 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