Question: can i call 311 to ask a question

Answer: Yes, 3-1-1 creates a central hub for constituents to be able to access a variety of city services. The number 3-1-1 is intended in part to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service. A promotional website for 3-1-1 in Akron described the distinction as follows: ``Burning building? Call 9-1-1. Burning Question? Call 3-1-1.''