DENIED:  March 20, 2009 
CBCA 718 
BLACKSTONE CONSULTING, INC., 
Appellant, 
v. 
GENERAL SERVICES ADMINISTRATION, 
Respondent. 
Cynthia Malyszek of Malyszek & Malyszek, Los Angeles, CA, appearing for 
Appellant. 
Mel Myers, Office of General Counsel, General Services Administration, Washington, 
DC, counsel for Respondent. 
Before Board Judges GILMORE , BORWICK, and VERGILIO . 
BORWICK, Board Judge. 
Blackstone Consulting, Inc. (BCI or appellant) submitted claims for improper 
deductions from amounts due under a janitorial services contract with the General Services 
Administration (GSA or respondent) and for lost profits on unexercised option years on that 
contract.  BCI alleged that respondent’s deductions and its failure to exercise contract options 
were bad faith retaliation for BCI’s submission of a sexual harassment complaint concerning 
the husband of one of respondent’s officials.  The contracting officer (CO) of GSA denied 
the claims, resulting in this appeal.  We tried entitlement only in a three-day hearing.  We 
conclude that respondent’s officials did not retaliate against BCI for submission of the sexual 
harassment complaint, and that the contract deductions were in accordance with the 
contract’s terms and were proper and reasonable. We conclude that BCI has not established 
that its abandonment of the contract under the Mutual Cancellation clause of the contract was 
a product of government duress.  We conclude that BCI is not entitled to relief, beyond 

          
 
 
  
 
 
   
  
  
  
      
  
 
    
     
                 
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payment for unpaid invoices that the contracting officer had already granted.  The appeal is 
thus denied.  
Findings of Fact 
Contract term and standard clauses 
1. On or about December 29, 2003, respondent awarded contract GS05P04GAC0043 
to BCI for janitorial services for the John C. Kluczynski (JCK) Federal Building and the 
United States Post Office (USPO) Loop Station, Chicago, Illinois.  Request for Equitable 
1Adjustment (REA) ¶ II; Appeal File, Exhibit 1 at 18 .  The contract had an effective date of 
February 19, 2004, and incorporated the terms of Request for Proposals GS05P03GAC0007. 
Id. 
2. The base period of BCI’s contract ran from February 19, 2004, through July 31, 
2004.  Appeal File, Exhibit 1 at 18.  The base period was shorter than one year because BCI 
had taken over the contract from another contractor which had unilaterally terminated its 
performance.  Transcript at 615-18. 
3. The contract had four one-year options exercisable unilaterally by the Government. 
Appeal File, Exhibit 1 at 92 (§ F, ¶¶ B, C).  Under the standard Federal Acquisition 
Regulation (FAR) clause incorporated into the contract, the Government could exercise the 
option upon thirty days’ written notice to the contractor, provided the Government gave a 
preliminary written notice of its intent to extend at least sixty days before the contract 
expired.  Id. at 156 (¶ 83, FAR 52.217-9--Option to Extend the Term of the Contract (Mar. 
2000)).  On July 30, 2004, respondent exercised the first option year, extending the contract 
term through July 31, 2005.  Id . at 10.  On July 29, 2005, respondent exercised the second 
option year, extending the contract term through July 31, 2006.  Id . at 2. 
4. BCI’s unit price for the base period was as follows.  The prices shown are monthly 
prices (except for the pro-rated partial months). 
JCK Building          $29,272.67 Pro-Rated Feb.19-29 
$121,272.65 March 1-April 30 
$120,072.65 May 1-July 31 
USPO $4,739.42 Pro-Rated Feb. 19-29 
1 Pagination reference is to the handwritten consecutive pagination in Appeal File, 
Exhibit 1.  

          
 
  
     
     
 
  
  
 
 
                
       
       
 
    
 
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$19,634.89 March 1-July 31 
Appeal File, Exhibit 1 at 19.  For the second option year, the monthly unit price for contract 
service at the JCK building was $133,344.80, and for the USPO was $21,225.21.  Id . at 4. 
5. The contract contained a Mutual Cancellation clause, whereby either the 
Government or the contractor could unilaterally cancel the contract without cost, effective 
120 calendar days after receipt of written notice.  Appeal File, Exhibit 1 at 89 (§ E, ¶ G).  
6. The total cleaning area of the JCK building was 1,106,276 square feet (BOMA 
measurement). Appellant’s Exhibit 80. The USPO cleaning space was about 200,000 square 
feet.  Transcript at 885-86.  
Contract cleaning requirements 
7. Required cleaning services were to be performed at frequencies determined by the 
contractor, except for special areas such as restrooms or the fitness center, determined by the 
contracting officer’s representative (COR) to require more frequent cleaning.  Appeal File, 
Exhibit 1 at 66 (§ C, ¶ L).  Performance was measured by results, not the frequency or 
method of performance.  Id .  Evaluation of results was based on tenant satisfaction, the 
contracting officer or designee’s inspection, International Facility Management Association 
(IFMA) surveys, and best trade practices.  Id .  Final results were the determining factor for 
the success or failure of the contract.  Id. 
8. All interior spaces (excluding mechanical spaces and elevator pits) were to be free 
of obvious dirt, dust, and debris. Appeal File, Exhibit 1 at 66 (§ C, ¶ L(1)a).  All vertical 
surfaces (excluding windows) and horizontal surfaces were to be freshly cleaned and 
polished and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints, 
including items above and beneath eye level.  Id. Dusting was to be accomplished by damp 
cloth with no dry-dusting allowed.  Id . Wood paneling was to be free of soil substances, dust 
streaks, and spots while carpets and rugs were to be free of obvious spots and stains and were 
to be free of dirt and debris, spots, gum-crusted material, and removable stains.  Id. All 
floors were to be maintained in accordance with best trade practices with all bare floors and 
moldings to shine and be bright and clean.  Id . 
9. Drinking fountains were to be cleaned to be free of water marks and any other 
debris and maintained at a high level of sanitation; metal surfaces in entrances, lobbies, 
elevators, all exterior building fixtures, and corridors were to have a polished and lustrous 
appearance.  Appeal File, Exhibit 1 at 67 (§ C, ¶ L(1)b-c).  Rest rooms were to be cleaned 
and sanitized with a disinfectant cleaner; fixtures in the rest rooms were to be cleaned, 

          
   
    
 
 
      
 
 
    
   
  
     
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polished, and free of encrustation, dust, streaks, and odor.  Id. at 67 (§ C, ¶ L(1)e).  Lobby 
areas in the JCK building and USPO were to be policed on a constant basis during regular 
business hours to ensure those areas were free of debris and obvious dirt.  Id. at 69 (§ C, ¶ 
L(3)d).  
10. Respondent’s quality expectations in meeting the above requirements were set 
forth in section J, exhibit 2 of the contract.  Appeal File, Exhibit 1 at 66 (§ C, ¶ L).  Section 
J, exhibit 2 is a multi-page document entitled Cleaning Performance Standards, which 
contains forty-eight standards. For the sake of brevity, only pertinent examples of those 
standards are set forth below: 
1. BRIGHT METAL POLISHING:  Bright metal surfaces shall have a 
polished and lustrous appearance.  
. . . . 
10. DAMP MOPPING AND SPRAY BUFFING: Floors shall be slip 
resistant, free of marks, skipped areas, streaks and mop strands.  Walls, 
baseboards and other surfaces shall be free of splashing and markings from 
equipment.  The finished area shall have a uniform lustre. There shall be no 
buildup of finish in corners or crevices.  
. . . . 
13. DUSTING  There shall be no obvious dust streaks.  Corners, crevices, 
molding and ledges shall be free of all obvious dust.  There shall be no oils, 
spots or smudges on desk glass or dusted surfaces.  
Appeal File, Exhibit 1 at 227 (§ J, Exhibit 2).  
11. BCI was responsible for collection and removal of all trash, Appeal File, Exhibit 
1 at 82  (§ C, ¶ P.1), including the segregation and removal of recyclable material.  Id. at 83 
(§ C, ¶ P.3).  
12. The contract required the continuous presence of BCI’s project manager or the 
project manager’s COR-approved alternate. Appeal File, Exhibit 1 at 96 (§ H, ¶ A(2)a).  The 
contract also required at a minium, for the JCK building after 1:00 p.m. until work was 
completed for the day, two supervisors--one working and one non-working, one of whom 
could be the project manager at BCI’s discretion. For the USPO the contract required at least 

          
 
 
   
   
 
   
         
  
 
 
 
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one working or non-working supervisor on-site when work was being performed at that 
location.  Id ., Exhibit 1 at 97 (§ H, ¶ A(2)d).   
Contract inspections 
13. Section E of the contract contained the standard Inspection of Services - Fixed 
Price clause, found at FAR 52.246-4 (Aug. 1996), which provided in pertinent part at 
subsection B: 
(2) The contractor shall provide and maintain an inspection system acceptable 
to the Government covering the services under this contract.  Complete records 
of all inspection work performed by the contractor shall be maintained and 
made available to the Government during contract performance and for as long 
afterwards as the contract requires.  
(3) The Government has the right to inspect and test all services called for by 
the contract, to the extent practicable at all times and places during the term of 
the contract.  The Government shall perform inspections and tests in a manner 
that will not unduly delay the work.  
. . . . 
(5) If any of the services do not conform with contract requirements, the 
Government may require the contractor to perform the services again in 
conformity with contract requirements, at no increase in contract amount. 
When the defects in services cannot be corrected by reperformance, the 
Government may– 
(a) Require the contractor to take necessary action to ensure that 
future performance conforms to contract requirements; and 
(b) Reduce the contract price to reflect the reduced value of the 
services performed.  
Appeal File, Exhibit 1 at 87-88.
2   Additionally, subsection C of section E of the contract 
provided that “the hourly rate to be used when calculating deductions” shall be the rate 
shown on line item 0006 in section B for the base or option year covered.  Id . at 88 (§ E, 
2 That clause is also contained with different paragraph numbering in the standard 
clause section of the contract at Appeal File, Exhibit 1 at 165.  

          
     
   
 
    
 
 
 
     
 
 
 
   
  
       
  
             
    
 
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¶ C). The rate “will be multiplied by the number of productive and administrative hours 
needed to complete the task as determined by the Contracting Officer’s Representative.”  Id. 
14. The contract mandated that the contractor submit a complete quality control plan 
(QCP), to be accepted by the contracting officer prior to the award of the contract, Appeal 
File, Exhibit 1 at 62 (§ C, ¶ H), and a custodial quality assurance plan (CQAP), id. at 64 (§ 
C, ¶ K)  Among other requirements, the QCP required the contractor to submit to the 
Government quarterly self-evaluation reports.  Id . at 62 (§ H).  The CQAP required the 
contractor to meet with the COR not less than twice a month during the first three months 
of the contract, and thereafter at a frequency chosen at the COR’s discretion but not less than 
once per month.  Id . at 64 (§ C, ¶ K(2)a).  The CQAP also required meetings of the 
contractor, respondent, and the tenant agencies, at about the same frequency.  Id . (§ C, ¶ 
K(2)b).  Written minutes of all meetings were to be kept and signed by the COR and by the 
contractor’s on-site supervisor.  Should the contractor not agree with the minutes, the 
contractor was obligated to indicate such non-concurrence in writing to the contracting 
officer within one week of receipt of the minutes.  Id . at 64-65.  
15. Contract work was inspected using a numerical scoring system of 1 through 5 as 
follows: 1--completely unacceptable; 2--partially acceptable; 3--acceptable; 4--above 
average; 5--exceptional.  Appeal File, Exhibit 1 at 66 (§ C, ¶ K(7)).  
Contracting personnel 
16. Toranda Roberson was the warranted CO for respondent, Jill Slechter was the 
administrative CO (ACO), and Gina Carter was the COR on the contract.  Transcript at 824, 
1086, 1549. 
17. BCI is a privately held corporation, operating in twelve states and the District of 
Columbia. Transcript at 608-09. At the time of the hearing on the merits, BCI had between 
twenty and twenty-five contracts with the United States Government.  Id. at 611.  The 
president of BCI is Mr. Ronald Blackstone and the director of its human resources (HR) 
department is Karen Cash.  Id.  at 606, 610.  
Contract performance 
18. When BCI took over the contract, by the admission of its president, its leadership 
team was “not the strongest we would have hoped for.”  Transcript at 614.  BCI arranged for 
new supervisory personnel and kept the existing labor force belonging to the Service 
Employees International Union (SEIU).  Id. at 616-17.  

          
    
  
   
        
 
   
     
  
 
   
   
          
  
 
  
 
    
  
 
      
 
     
    
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19. Respondent recorded early performance problems on the contract.  On April 23, 
2004, the COR advised BCI that many areas of the JCK building had not been cleaned and 
vacuumed.  The COR reported the presence of debris throughout the twenty-third floor; that 
several offices on the fourth, thirty-fifth, and thirty-sixth floors had not been vacuumed;  and 
that the entry door to room 3600 contained smears and run-downs. Appeal File, Exhibit 2. 
The COR expressed displeasure and sought assurances from BCI that problems like the ones 
noted would not reoccur.  Id.  On April 26, 2004, BCI’s project manager, Shateau Shorter, 
advised the COR that BCI had taken corrective measures to ensure that the employees 
cleaned deficient areas.  Id . at 3.  
20. Performance problems continued, however. On August 6, 2004, the COR wrote 
BCI that in July, there were fourteen instances of trash not being emptied, eight instances 
when floors were not vacuumed, and areas of heavy dust and recycling not being pulled in 
accordance with BCI’s work schedule.  The COR noted that, in July, she had received forty-
four service calls for recycling.  Appeal File, Exhibit 4. On August 10, recognizing that there 
were problems, BCI stated that it would retain a swing-shift control reviewer to make sure 
that work was accomplished.  Id ., Exhibit 5.  
21. Performance problems persisted throughout August 2004, including twenty-eight 
instances where restrooms were found to have been insufficiently policed or maintained (e.g., 
lacking toilet paper and other paper products).  Appeal File, Exhibit 6.  The COR attributed 
this condition to BCI’s assigning only one person to police the more than 150 bathrooms in 
the JCK building.  Id . In addition, the COR noted unclean elevators and carpet spotting in 
many areas.  Again, the COR noted that BCI had allocated only one person to clean the 
carpets in the JCK building.  Id .  The JCK building has about one million square feet of 
carpeting that needed daily attention.  Id ., Exhibit 19.  By letter of August 18, BCI promised 
to improve by adjusting employee route schedules, installing a quality control inspector, and 
adding additional utility hours to the normal work schedule.  Id. , Exhibit 7.  
22. On August 20, 2004, the COR wrote BCI that inspection the night of August 19 
had revealed that BCI had missed cleaning the entire thirty-fourth floor of the JCK building. 
Appeal File, Exhibit 8.  The COR warned that due to the recurring nature of the deficiencies, 
deductions would be taken and demanded a remedial action plan.  Id . 
23. On August 24, the COR advised BCI that there was unsatisfactory floor cleaning 
on the east and north sides of the USPO lobby, including debris under the floors and tables, 
and that the locker rooms in the fitness center had not been properly cleaned for a three-day 
period.  Appeal File, Exhibit 11. 
24. In response to the August 20 letter, BCI promised to add its own quality control 

          
 
 
     
  
 
       
 
      
 
         
  
  
  
  
 
     
 
 
    
  
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inspectors and stated that it had replaced two “substandard performers” on their routes to 
increase the quality of the work on those routes.  Appeal File, Exhibit 11.  In response to the 
August 24 letter, BCI stated that it was adding another utility position to address service calls 
throughout the day to enable the quality control inspectors to focus on quality control. 
Additionally, BCI sent its president to the JCK building to “re-focus and direct the systems 
that BCI had in place to be more effective.”  Appeal File, Exhibit 12.  
25. BCI’s president and respondent held a meeting on August 31, 2004, after which 
BCI promised to improve in the areas of subcontract management, service calls, and quality 
control inspection systems.  BCI stated it was adding a utility position to address service 
calls, and that it would team two dusters to insure that personnel are dusting each and every 
floor of the JCK building.  BCI stated that it had used a carpet cleaning machine to clean 
carpets in the JCK building and that it had purchased a new carpet cleaning machine that 
would be forthcoming within the month.  Appeal File, Exhibit 15.  
26. Quality control problems persisted to the end of 2004 and throughout 2005.  On 
April 11, 2005, in response to complaints from the USPO, GSA inspected the post office 
lobby and found numerous deficiencies in the cleaning, including visible streaks and marks 
on black-waxed floors in the USPO lobby, and streaks with wax drips on floors behind tables 
on the Adams Street and Dearborn Avenue sides of the building.  A USPO employee had 
reported that on the work level of the USPO, large areas of the black wax were wet in the 
morning, tables and mats were not put in their proper places after waxing, mail carts were 
moved, workers could not locate their mail, and there were spots and stains on the carpets. 
Appeal File, Exhibit 16. 
27. Floor and mat care seemed to be particularly frustrating to respondent’s 
contracting personnel.  On April 20, 2005, the ACO sent the following e-mail message to the 
COR with copies to BCI personnel: 
I don’t understand why BCI is consistently and continuously baffled with 
floor/mat care.  I’ll say this BCI, when you don’t want to do something you are 
consistent.  You left the mats (and floors) in the Post Office a mess and have 
continued that in the JCK lobby.  As I have said repeatedly, these are HIGH 
PROFILE BUILDINGS . 
Appeal File, Exhibit 16 at 8.  At around this time, GSA seriously considered not exercising 
BCI’s first year option.  Id .  The ACO wrote the COR that “[m]onitoring a contract is one 
thing but we have taken on the role of BCI Project Managers and we should deduct for the 
time we spend doing that.  I am weary and without much hope that BCI will ever be able to 
stand on its own.”  Id. at 2.  

          
 
    
 
 
    
    
 
         
 
  
   
     
 
 
 
 
  
             
 
      
 
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28. However, the COR responded to the ACO that contract deductions might be the 
incentive for BCI to improve its performance.  Appeal File, Exhibit 16 at 1.  The ACO asked 
the COR, “When will GSA be able to leave this contractor to work on [its] own?  They have 
had the contract for 14 months and still don’t grasp the concept of quality control.”  Id. 
29. On May 5, 2005, respondent informed BCI of deficiencies found the night before 
in the cleaning of the north corridor and in the main lobby area of the USPO facility, which 
were a continuation of deficiencies that had been found earlier. Appeal File, Exhibit 17.  On 
May 13, 2005, the ACO notified BCI of a deduction from its invoice of $517.68 for lack of 
contractually required supervisor coverage at the USPO facility for April 18, 21, and 22, and 
for several instances where minimum supervisory requirements were not met at the JCK 
building because the supervisor was assisting at the USPO facility.  Id. Exhibit 18.  A 
deduction of $395.30 was assessed for damage to bathroom fixtures which the ACO 
concluded was due to BCI’s use of improper chemicals or improper application of chemicals. 
Id. 
30. On July 19, 2005, the ACO expressed to BCI considerable frustration about the 
quality of BCI’s work, stating that BCI had not yet fixed the carpet cleaning problem and had 
inadequate quality control.  Appeal File, Exhibit 19.  
31. In September 2005, respondent deducted $801.54 for lack of supervisory coverage 
at the JCK building for September 1-2 and September 6-9.  BCI had one supervisor doing 
double-duty at the USPO and JCK building to accommodate vacation schedules when the 
contract called for two supervisors.  Appeal File, Exhibits 21-22.  
32. On November 16, 2005, the COR recorded that trash was not emptied from room 
1064, the seventeenth floor, and room 3718 of the JCK building; that dusting and vacuuming 
was skipped in one office; that work was not being done in accordance with established time 
frames; that there were supervisory and night shift concerns; that problems were beginning 
to arise with trash pick-up; and that there were ongoing and continuous recycling problems. 
Appeal File, Exhibit 23. The ACO also recorded a compliment for clean-up in room 408, 
but noted that vacuuming was not being done daily in that room.  Id . 
The reduction in force 
33. In December 2005, respondent suffered a reduction in force (RIF) of its inspection 
personnel in the Chicago office. Appeal File, Exhibit 24.  Until the RIF there had been two 
full-time inspectors for respondent on the contract.  Transcript at 862-63, 867.  Respondent 
replaced the two full-time inspectors with three or four part-time employees from 
respondent’s Office of Buildings Management who had no previous experience as inspectors. 

           
  
 
   
   
 
 
   
 
 
 
 
 
  
    
  
 
        
    
     
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Id. at 862, 867.  In the opinion of the ACO, after the removal of the inspectors, BCI’s 
performance declined because “everybody [became] laid back and relaxed.”  Id. at 870.  
Contract performance after the reduction in force 
34. On December 7, a progress meeting summary stated that on the floor housing the 
Department of Labor (DOL), trash had not been emptied in Room 800 for three days.  It was 
also reported that freight elevator lobbies needed a thorough cleaning.  Appeal File, Exhibit 
29.  Tile floors in room 230 and the second floor mail room were not being buffed as needed. 
Id. 
35. By written memorandum of January 3, 2006, the COR advised BCI officials of its 
poor service on the twenty-third floor of the JCK building: spots throughout the floor; 
waiting area contained a soda bottle that had remained for a few days; heavy dust on chairs 
in the waiting area; recycle overflow in the kitchen; debris on the floor of the public 
bathroom; and no seat covers in one of the stalls.  Appeal File, Exhibit 26.  The COR advised 
BCI of on-going complaints regarding the uncleanliness of the second floor women’s 
bathroom.  The COR reported that oftentimes, there was no paper or seat covers in that 
bathroom.  The COR reminded BCI that it had promised a revised policing schedule for the 
bathroom two weeks prior to the January 3 memorandum but that she had not seen any 
improvement.  Id. 
36. On February 7, 2006, the COR advised BCI that respondent would take deductions 
of $3166.12 for vacant space and for supervisory hours not worked from BCI’s monthly 
invoice of $151,403.97.  Appeal File, Exhibit 21.  
37. On February 10, 2006, the COR and BCI’s project manager, Janis Jackson, 
walked through the USPO.  The COR observed that the black floor areas of the USPO were 
not adequately cleaned and mopped, that BCI’s cleaning schedule showed that only one 
person was responsible for cleaning all of the black floor areas, and that more hours might 
have to be devoted to that task.  The COR expressed concern about lack of daily quality 
control and supervisory coverage. Appeal File, Exhibit 28.  The ACO testified that BCI used 
four people to perform all contract tasks on the USPO space of 200,000 square feet. 
Transcript at 885-86.  
38. On February 10, the COR again advised BCI of unsatisfactory cleaning on the 
twenty-third floor of the JCK building the previous night. Appeal File, Exhibit 30.  The COR 
walked the floor around 8:30 a.m. and found debris in the interview and conference rooms. 
Id. Additionally, the floor was not thoroughly vacuumed.  The only part of the floor that had 

           
 
  
    
  
 
      
 
  
 
   
     
   
 
   
             
   
 
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been vacuumed was the waiting area.  Id .  The COR advised BCI that respondent would take 
deductions in accordance with the contract’s inspection clause.  Id . 
39. On February 27, 2006, BCI’s project manager issued a memorandum to the COR 
regarding the cleaning of the USPO.  BCI promised to schedule additional personnel daily 
to help with the workload throughout the USPO, particularly on the work level.  BCI stated 
it was working with its vendors to find a more efficient method to clean areas treated with 
black wax.  BCI also promised improved quality control coverage for the USPO site.  Appeal 
File, Exhibit 33.  
Sexual harassment complaint 
40. On February 28, 2006, BCI’s director of human resources, Ms. Cash, advised the 
ACO that one of BCI’s employees had complained to BCI about inappropriate conduct 
towards her by an IRS employee who was also the husband of respondent’s COR. 
Appellant’s Exhibit 30.  BCI, in a letter signed by Ms. Cash, stated that it felt it had the 
obligation to advise respondent of these events “so that you can inform your human resources 
department for further handling.”  Id.  On March 3, respondent’s ACO turned the matter over 
to the IRS employee’s supervisor--Melinda Geddes--for investigation and resolution.  Appeal 
File, Exhibit 55 at 2; Transcript at 894.  According to the ACO, she advised Ms. Cash that 
GSA had no jurisdiction over the IRS and suggested that Ms. Cash contact Ms. Geddes. 
Transcript at 893-94.  According to the ACO, Ms. Cash refused to deal with the IRS.  Id . at 
895-96.  
41. In subsequent conversations between the ACO and Ms. Cash, Ms. Cash suggested 
that the COR be relieved of her responsibilities under the contract.  Respondent refused that 
suggestion because of a shortage of capable CORs.  Transcript at 904-05.  The ACO 
suggested to Ms. Cash that BCI’s employee be removed from the floor where the IRS 
employee worked and assigned to work in other areas of the building. According to the 
ACO, Ms. Cash refused that suggestion because it would have victimized the employee 
again.  Id . at 907. That line of reasoning made no sense to the COR; she felt that if the 
employee was uncomfortable being in daily contact with the IRS employee, it would have 
been better for the employee to move from the floor and let her work elsewhere in the 
building.  Id . 
42. The COR testified that she was upset about this matter.  Transcript at 1259. 
Whenever the COR personally inspected that part of the JCK facility where the BCI 
employee-complainant worked, she had the BCI project manager accompany her to avoid an 
appearance of impropriety.  Id. at 1267.  

           
       
  
   
   
 
  
 
  
 
  
    
           
 
   
 
    
 
     
    
 
 
    
     
    
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Inspections after sexual harassment complaint 
43. On March 2, 2006, the COR, in an e-mail message to the ACO and to BCI, stated 
that BCI had not been providing supervisory coverage required under the contract, that the 
night supervisor had been out that week, and that there had been days when supervisory 
coverage was not provided.  Appeal File, Exhibit 33.  The COR noted that missing 
supervision had been at issue for several months.  The COR requested BCI’s plans to assure 
the required supervisory coverage.  The COR also advised that deductions would be taken 
for supervisory hours not worked.  Id . 
44. BCI’s general manager apologized for the lack of coverage and explained that the 
assigned supervisor’s son took seriously ill that week.  BCI stated that it would submit 
substitute supervisors for respondent’s background clearance.  Appeal File, Exhibit 34.  The 
substitute supervisor that BCI had called in lacked a current security badge.  Id .  On March 3, 
BCI informed the ACO that the new chief operating officer at BCI “would work internally” 
to address respondent’s concerns.  Id . at 5.
3   BCI did not dispute the COR’s conclusions.  
45. In an e-mail message on March 10, the COR noted that there continued to be a 
lack of supervisory coverage in the evening.  On the evening of March 9, there was one 
supervisor although two supervisors were required.  Appeal File, Exhibit 34. On March 20, 
the COR noted in another e-mail message to BCI and the ACO that BCI had not provided 
respondent with plans to address the lack of evening supervision.  Id . 
46. On March 10, the COR issued two notices of unsatisfactory performance to BCI, 
the first notice for BCI’s performance in its vacuuming and dusting on the tenth floor of the 
JCK building, Appeal File, Exhibit 35, and the second notice for BCI’s performance in its 
vacuuming and dusting in Room 380, id ., Exhibit 36.  The first notice advised BCI that on 
March 8, the COR walked through the tenant spaces on the tenth floor and found heavy dust 
throughout.  Id., Exhibit 35. She noticed several areas containing debris on the floor.  Id. 
The office of the regional administrator for DOL was on the tenth floor.  When the COR 
spoke to the administrator’s assistant, she was informed that the assistant had her own dust 
wand because dusting services were not being provided.  Id .  Follow-up inspections were 
conducted on March 9 and 10 and the unsatisfactory conditions persisted.  Id .  The second 
notice advised BCI that when the COR inspected the tenant space in Room 380, she found 
3 The pagination reference is to the typewritten pagination of the appeal file exhibit. 
The exhibit starts with typewritten pagination “2,” so the page referenced is actually the 
fourth consecutive page of the exhibit.  

           
      
  
  
 
 
     
 
 
  
  
  
 
 
  
 
   
   
   
  
   
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heavy dust in several areas of the office, as well as debris on the floor throughout the office. 
This condition also persisted on March 9 and 10.  Id ., Exhibit 36.  
The inspection of March 14 
47. Respondent and BCI conducted a joint inspection of the ground and work levels 
of the USPO on March 14.  Appeal File, Exhibit 39.  Respondent’s inspector was Robbie 
Jones, an employee of respondent’s Office of Buildings Management who had been 
conducting inspections for nine years. Transcript at 1501, 1503.  She conducted the 
inspection with the COR, another employee of respondent’s buildings management office, 
and BCI’s Janis Jackson.  Id . at 1505-06.  This was the first inspection she had conducted of 
the USPO.  Id . at 1507.  Ms. Jones testified that she did not read the contract before she 
inspected the building because “I already knew how to inspect, I knew what we were looking 
for.”  Id. at 1507. Ms. Jones testified that she was the author of the inspection report, id . at 
1524, and that no one, including the COR, influenced her to write a negative inspection 
report,  id. at 1525.  She stated that “no one influenced me on this, or any of my work.  No 
one ever influences me.”  Id. She also testified that she did not hear about the allegation of 
sexual harassment by a BCI employee until after she had submitted her inspection report. 
Id. at 1519-20.  
48. The inspector gave BCI an unsatisfactory rating for sixteen items. For example, 
the inspector found heavy dust on the working level of the USPO near the soda machines, 
near the freight elevator, and throughout the work level of a staging area.  Appeal File, 
Exhibit 39 (Contract Cleaning Inspection Report).  The inspector also found heavy dirt 
located at the revolving doors on the north side of the USPO and streaks on what the 
inspector called the north side.  Id .  The COR stated in her notice of unsatisfactory 
performance to BCI: 
Of special note is the overall condition of the lobby floor.  There are several 
areas that are not being mopped daily.  We saw many areas with spots, streaks, 
stains, etc., especially under tables and near doors.  In addition, there are 
several areas where the buffing is not being done and/or not done properly. 
There are areas . . . where there are lines in the floor where you can see where 
the buffing was done and where it was not.  
. . . . 
Your February 27th plan to address conditions at the Post Office has not been 
effective.  Not only have deficiencies not been corrected, but continue to grow. 

           
 
       
 
 
 
 
 
  
 
 
      
     
  
 
 
 
   
 
  
    
  
1 4C B C A 7 1 8 
The overall condition of the lobby floor has declined dramatically.  It does not 
appear that the daily cleaning is being performed in the lobby and on [the] 
work level. 
Id. at 3-4.
4   The COR’s notice of deficiency stated that deductions would be imposed.  Id . 
The record reveals no substantive or credible evidence that calls into question these or the 
earlier conclusions regarding uncleanliness and inadequate performance.  
49. On March 14, 2006, in an e-mail message to BCI and the COR, the ACO proposed 
taking a 100% deduction from BCI’s invoice for the USPO cleaning to “solve this ongoing 
deficiency.”  Appeal File, Exhibit 40 at 2.  BCI’s president responded that a 100% deduction 
would not be appropriate and that BCI would be working diligently to insure that quality 
service would be forthcoming at the USPO.  Id . 
50. On March 21, BCI wrote the COR that it had sought to satisfy the concerns 
expressed in the notice of deficiency on the USPO ground level by training the responsible 
employees and by instituting a “disciplinary process.” Appeal File, Exhibit 41 at 1.  BCI also 
sought to blame the poor cleaning of the USPO work level on the lack of black waxing and 
the enormous amount of equipment stored on the USPO work level.  Black wax is a floor 
finish in the buildings, but the black wax process was not included in BCI’s contract. 
Transcript at 851.  However, BCI performed black waxing on a delivery order basis pending 
negotiation of a modification.  Id. at 854-55.  BCI stated that lack of black waxing left the 
floor uneven and patchy, which drastically impacted the daily maintenance of the floor.  Id. 
51. The COR, in her reply memorandum of March 21, advised BCI that the primary 
deficiency found in the report, dust build-up, was not related to the lack of black waxing; and 
that in the COR’s opinion, the quality problem arose from BCI’s assigning only two 
employees to clean the USPO work level comprising almost 50,000 square feet. 
5 She also 
stated that BCI should expect equipment on the work level of a post office.  The COR stated 
that the quality control improvements BCI had promised for the USPO ground level had not 
4  As with Appeal File, Exhibit 34, the pagination reference is to the typewritten 
pagination of the appeal file exhibit.  The exhibit starts with typewritten pagination “2”, so 
the reference is to the second and third consecutive pages of the exhibit.  
5 The ACO testified that BCI assigned four people to perform all contract work at the 
USPO.  In contrast at the time of the hearing, the successor contractor had assigned eight 
people to perform that work.  Transcript at 881-82.  She also testified that BCI assigned 
thirty-one or thirty-two employees to the JCK building; whereas the successor contractor 
assigned about fifty-five people.  Id . at 1027.  

           
    
          
 
 
   
   
          
 
     
 
 
  
   
   
    
 
    
    
          
            
   
     
1 5 C B C A 7 1 8 
materialized one week later. Appeal File, Exhibit 42.  She also noted that a BCI cleaner had 
left a dirty vacuum cleaner bag on top of a computer keyboard at the USPO, generating a 
complaining phone call from a USPO supervisor to respondent’s assistant property manager. 
Id. The COR’s view that BCI’s performance was not hindered by lack of black waxing is 
credible. 
52. On March 30, an officer with the Immigration and Naturalization Service (INS) 
at the JCK building called respondent to complain that the INS area was a mess, that his area 
had not been cleaned, and that the public area had debris all over the floor.  Appeal File, 
Exhibit 44.  Consequently, the COR issued a notice of unsatisfactory performance.  Id. , 
Exhibit 45.  
53. BCI’s invoice for the month of March 2006 for both the JCK building and the 
USPO was $154,570.09.   Appellant’s Exhibit 80. By single-spaced, two-page letter of 
April 7, 2006, the COR issued a deduction notice to BCI deducting $4393 for vacant space, 
$1098 for fifty hours of missing supervisory coverage, and $15,355 for the unsatisfactory 
performance at the USPO, for a total deduction of $21,276.08. 
6 Id. By subsequent e-mail 
message of April 14 to BCI of three-quarters of a page, single spaced, the COR explained 
that  respondent deducted the $15,355 from what the COR said was BCI’s monthly price of 
$20,474.31 for contract service at the USPO. Appeal File, Exhibit 47. 
7 The COR explained 
that the original suggestion of the ACO was to deduct the full amount of the invoice for 
unsatisfactory performance, but that a lesser amount was decided.  Id . The COR wrote in her 
e-mail message: 
Please keep in mind that the unsatisfactory performance goes back not only to 
March, but to February when we tried a more informal approach of working 
with your team to not only identify, but [to] correct deficiencies.  This 
6 In fact, the COR and ACO originally had disagreed on the amount of deductions to 
be taken from BCI’s invoice for the USPO. The ACO wanted to “hit [BCI] in the pocket,” 
to “make [BCI] perform.”  Transcript at 919.  The ACO thought a 100% deduction was 
appropriate because respondent received no value from BCI’s work at the USPO.  Id . at 921. 
The COR thought a 50% reduction in the invoice was appropriate.  Id.  The ACO and COR 
reached a compromise figure of 75%.  Id . at 922.  
7 There is no explanation in the record why the COR used the $20,474.31 figure rather 
than the $21,225.21 figure stated in the unit price schedule for option year two.  See Appeal 
File, Exhibit 1 at 4.  The $751.21 discrepancy does not affect our decision.  Similarly, the 
total invoice price for the items stated in the unit price schedule was $154,570.01, not 
$154,570.09 . Id. The $.08 discrepancy does not affect our decision.  

           
 
  
 
 
   
 
   
 
 
  
  
 
   
         
 
           
 
 
    
1 6 C B C A 7 1 8 
unfortunately was not effective and we had to resort to a more formal approach 
to addressing the unsatisfactory performance.  As a note, prior to the loss of 
our custodial inspectors, these areas had previously been identified as 
problematic and inspection reports show similar deficiencies.  
Id. 
54. The ACO explained at the hearing on the merits that she and the COR would have 
calculated the deductions through use of a deductions formula based upon a labor rate for 
work BCI had not done.  However, the amount of work BCI did not do for the month of 
March was so large that the deduction would have been “huge.”  Transcript at 923. 
Consequently, in this instance, the officials decided on a percentage reduction.  Id . 
55. Regarding missing supervisory coverage, BCI’s project manager testified that 
during the March to May 2006 time frame, the COR would not allow any of BCI’s previous 
managers who had worked in the building to substitute as supervisors.  Transcript at 69-70. 
However, the COR testified that she never disapproved BCI’s use of temporary supervisors 
who were properly approved and badged as supervisors.  Id . at 1121-22. The COR allowed 
BCI’s project manager to act as a supervisor when her shift as a project manager was over. 
Id. For the specific dates of April 18-22, BCI never requested the COR to approve substitute 
supervisors when the regular supervisor was not present.  Id. at 1233.  
56. On April 21, the COR issued a notice of unsatisfactory performance to BCI noting 
that an inspection that afternoon had found dust build-up on the floor in the northwest side 
of the lock box area and that the floor under the main lobby runners contained extremely 
heavy dirt and dust build-up. Appeal File, Exhibit 49. The COR stated that this condition 
was a continuing deficiency that had continued not to be addressed.  Id .  The notice stated 
that deductions would be taken but requested advice from BCI on how it proposed to prevent 
these problems from happening in the future.  Id . 
57. On April 26, BCI canceled the contract under the mutual cancellation clause of 
the contract.  REA at 4; Appeal File, Exhibit 51.  BCI stated in pertinent part: 
We have reached the conclusion that there is no chance of [BCI] being 
successful on this project.  While we certainly understand the nature of 
‘challenging customers’. . . , the actions of the contracting officer, contracting 
officer representative and quality assurance personnel over the past [four to 
eight] weeks demonstrates that we are being held to standards that are 
unreasonable and that we can not adequately resolve. While we acknowledge 
that we are not perfect, we can not continue to operate in an environment 

           
  
 
  
 
     
  
  
 
       
 
1 7 C B C A 7 1 8 
where deficiency notices and associated deductions are assessed based on very 
subjective criteria. 
For the record, we are also quite troubled by the fact that many of the 
deficiency notices and deductions started occurring after we pointed out and 
provided detailed information about an alleged sexual harassment complaint 
against the contracting officer representative’s husband by one of our 
employees. While we wrestled with the decision to bring this matter to JCK’s 
attention given the COR’s relationship with the accused, we ultimately felt that 
it was our fiduciary duty to do so.  We can’t help but feel that recent actions 
are a form of retaliation for our decision.  
Id.,  Exhibit 51 at 2.  Per the Mutual Cancellation clause of the contract, the cancellation 
would have been effective one hundred and twenty days later, i.e., on August 24, 2006. 
However, option year two--and the contract, if additional options were not exercised--expired 
by its terms on July 31, 2006.  Id ., Exhibit 1 at 2.  
58. On November 21, 2006, BCI submitted its REA to respondent, seeking 
$450,929.99 in damages as follows: 
Supervisory & Postal Deductions 
September 1-30, 2005 $801.54 
April 1-30, 2005 517.68 
March 1-31, 2006 1098.00 
Postal 15,355.00 
January 1-31 2006 109.80 
April 1-30, 2006 2294.82 
Total Deductions $20,176.84 
Cost of replacement employees 2786.82 
Unpaid invoices 92,345.27 
Lost profit 291,251.90 
Settlement costs 44,369.16 
Claim total $450,929.99 
REA at 9. The REA does not allocate BCI’s alleged lost and anticipatory profits claim 
between the unexercised option periods three and four.  The REA also asserts: 
On April 26, 2006, Blackstone sent a letter notifying [respondent] that 

           
      
   
    
  
 
 
 
1 8C B C A 7 1 8 
Blackstone was exercising its 120-day cancellation right under the terms of the 
contract. In the letter Blackstone expressed the unreasonable level of scrutiny 
and unjustifiable performance deductions [respondent] began imposing on 
Blackstone after the sexual harassment complaint.  
. . . . 
Following Blackstone’s [employee’s] submission of [a] sexual harassment 
complaint against the COR’s husband, Blackstone became the victim of 
retaliatory invoice deductions. For work done the same month the complaint 
was filed the GSA arbitrarily deducted 75% from [BCI’s] invoice for 
unspecified performance deficiencies.  Despite a clear conflict the COR was 
not switched with an unbiased person and the GSA’s only recommendation to 
[BCI] was to simply move the employee to the another floor.  The GSA’s 
actions served no other purpose than to do harm to [BCI], and as such amount 
to bad faith conduct on the part of the GSA. 
REA at 4, 6.  
59. On April 26, 2007, BCI filed its appeal on a “deemed denial” basis.  Notice of 
Appeal.  Appellant later reduced and amended the quantum of its claim as follows: 
Supervisory & Postal Deductions 
September 1-30, 2005 $801.54 
April 1-30, 2005 517.68 
March 1-31, 2006 1098.00 
Postal 15,355.00 
January 1-31 2006 109.80 
April 1-30, 2006 2294.82 
Total Deductions $20,176.84
8 
Cost of replacement employees 2786.82 
Unpaid invoices 9,245.27 
Lost profit 291,251.90 
Settlement costs 52,247.91 
8  The amended claim contains the incorrect figure of $20, 276.84.  We correct the 
error.  

           
          
       
  
  
  
 
 
  
 
 
   
 
1 9 C B C A 7 1 8 
Claim total $375,708.74 
Amended Claim; Appellant’s Response to Respondent’s Motion to Dismiss, Exhibit 1.  
60. On April 30, 2007, contracting officer Toranda Roberson issued her decision 
denying the claim.  She decided that the $15,355 deduction from the March invoice was 
proper in light of the numerous deficiency notices for the USPO and the ineffective 
corrective measures that BCI had put in place. Appeal File, Exhibit 55. She denied that the 
deductions subsequent to the sexual harassment complaint were retaliatory. She determined 
that the deductions were “the product of good stewardship by the COR” and that the 
Government would not pay for services it did not receive.  Id ., Exhibit 55 at 2.  Regarding 
supervisory deductions, she determined they were allowed by the contract clauses.  She 
denied the claim for lost profits because there had been no breach; she also denied the claim 
for unpaid invoices.  She found that fourteen of the fifteen unpaid invoices were for 
unsatisfactory work.  She remitted a $839.34 payment for one invoice.  
61. Respondent filed a motion to dismiss that portion of the claim relating to the 
unexercised option years.  Appellant responded by stating that it would prove at trial that 
respondent’s retaliatory deductions left appellant with no option but to cancel the contract 
and that but for the retaliation, respondent would have awarded option years three and four. 
Appellant’s Opposition to Respondent’s Motion to Dismiss at 2-3.  We granted the motion 
as to option year four because the claim for option year four was too speculative given that 
appellant canceled the contract before respondent had decided to exercise option year three. 
We permitted BCI to maintain its claim that BCI would not have canceled the contract and 
that respondent would have exercised option year three but for the retaliation of respondent. 
Blackstone Consulting, Inc. v. General Services Administration, CBCA 718, 08-1 BCA 
¶ 33,770.  
62. The Board bifurcated the proceedings into entitlement and quantum.  The Board 
tried entitlement only from June 16 to June 19, 2008.  
Discussion 
Appellant’s contentions of bad faith and improper actions are not supported by the 
record in this matter.  Appellant has not demonstrated entitlement to relief.  As explained 
below, the record demonstrates that appellant cleaned and supervised inadequately 
throughout the contract.  Respondent’s conclusions of unsatisfactory performance and 
deductions are justified fully.  

           
  
     
 
   
 
 
 
     
    
  
 
 
 
 
  
  
 
  
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Appellant’s contentions 
Appellant claims that it was the victim of respondent’s over-intrusive inspections 
conducted in violation of the contract and improper deductions in violation of the deduction 
formula in the contract’s Inspections clause. Appellant’s Brief at 2.  Appellant argues that 
respondent acted by using “improper contract clauses to accomplish [its] goal to cause 
[appellant] financial harm.”  Id.  Appellant suggests that respondent could deduct no more 
than the amount specified in the hourly-rate deduction formula-- see Finding 13--set forth at 
§ E, ¶ C of the contract.  Appellant’s Brief at 21, 23. 
With regard to the deduction of April 7, 2006, appellant argues that the large 
deduction was punitive, done without reason, and therefore malicious.  Appellant’s Brief at 
at 3.  Appellant argues that the deduction of April 7 “was in retaliation for the allegation of 
[sexual] harassment submitted by appellant to respondent on February 28, 2006.”  Id. at 5. 
Appellant suggests that because the largest deduction was subsequent to the sexual 
harassment complaint, despite worse performance problems in the first years of the contract, 
the deduction was retaliatory.  Id. at 23.  
Appellant contends, therefore, that “appellant opted to utilize the mutual cancellation 
clause for fear of continuing punishments that were both unjustified and not delineated.” 
Appellant’s Brief at 3.  As bad faith breach damages, appellant seeks lost profits for the 
unexercised option years of the contract.  In short, appellant poses a combination of bad faith, 
breach, and duress claims. 
A tribunal may award damages for unexercised option years of a contract if a 
contractor proves that the decision not to exercise an option was a product of bad faith or so 
arbitrary and capricious as to be an abuse of discretion.  Greenlee Construction, Inc. v. 
General Services Administration, CBCA 416, 07-1 BCA ¶ 33,514, at 166,062; Nova Express , 
PSBCA 5102, et. al., 08-1 BCA ¶ 33,763; IMS Engineers-Architects, P.C. , ASBCA 53471, 
06-1 BCA ¶ 33,231, at 164,674, aff’d , 274 Fed. Appx. 8981 (Fed. Cir. 2008), cert. den., 129 
S.Ct. 595 (2008).  
Burden of proof and analysis 
Recently, we set forth the standard of proof necessary to successfully maintain a claim 
of bad faith: 
[A]s a general principle, we presume that government officials act in good 
faith in the discharge of their duties. Overcoming that presumption presents 

           
 
   
 
  
  
 
   
 
 
 
 
  
 
 
 
  
   
    
2 1 C B C A 7 1 8 
[appellant] with a high hurdle. We recently stated in Greenlee, 07-1 BCA at 
166,063,“a contractor who asserts that a government official was motivated by 
bad faith in the conduct of his duties bears the burden of proving its assertion 
by clear and convincing evidence - ‘evidence which produces in the mind of 
the trier of fact an abiding conviction that the truth of a factual contention is 
highly probable .’” 
Innovative (PBX) Telephone Services, Inc.,v. Department of Veterans Affairs , CBCA 44, et 
al., 08-1 BCA ¶ 33,854, at 167,584 (citing Am-Pro Protective Agency, Inc. v. United States , 
281 F.3d 1234, 1239-40 (Fed. Cir. 2002)); see also North Star Alaska Housing Corp. v. 
United States , 76 Fed.Cl. 158, 187 (2007) (burden of proof equated to specific intent to injure 
plaintiff, i.e., conduct that is designedly oppressive, such as a government conspiracy to get 
rid of a contractor).  A custodial contractor must show that respondent’s inspection 
procedures were motivated only by malicious intent to injure the appellant and not by an 
intent to improve appellant’s performance.  Harris Systems International, Inc. v. United 
States , 5 Cl. Ct. 253, 264 (1984).  
As applied to failure to exercise options, one of our predecessor boards, the General 
Services Board of Contract Appeals (GSBCA), succinctly noted that a contractor must prove 
that failure to exercise the option was motivated by bad faith.  Aspen Helicopters, Inc. v. 
Department of Commerce , GSBCA 13258-COM, 99-2 BCA ¶ 30,581, at 151,025, aff’d. sub 
nom. Aspen Helicopters v. Mineta , 243 F.3d 561 (Fed. Cir. 2000) (Table).  
Retaliation claim 
Here, BCI has not established by credible evidence, much less by clear and convincing 
evidence, that the evaluation and deduction resulting from the March 14, 2006, inspection 
was motivated by a BCI employee’s filing a sexual harassment complaint about the COR’s 
husband.  BCI’s performance on the contract--both in the JCK building and the USPO--was, 
at best, unsatisfactory from the beginning of its contract performance.  As early as April 
2004, the COR noted BCI’s cleaning deficiencies in the JCK building.  Finding 19.  On 
August 20, 2004, the COR noted cleaning deficiencies at the USPO facility.  Finding 23. 
BCI’s performance problems, both at the JCK building and the USPO facility, continued in 
2005, despite BCI’s numerous, but unfulfilled, promises to improve its performance. 
Findings 19, 21, 23-27, 29.  The performance deficiencies were so numerous that in April 
2005, some nine months before the filing of the sexual harassment complaint, respondent’s 
contracting officials seriously considered not exercising BCI’s option.  Finding 27. 
However, as an alternative the COR had suggested deductions as a way of encouraging BCI 
to improve its performance.  Finding 28.  BCI’s unsatisfactory performance continued well 
into the summer and fall of 2005.  Findings 29-32. BCI did not dispute the inadequacies as 

           
  
 
    
 
       
 
     
          
 
  
 
  
  
   
 
   
   
2 2 C B C A 7 1 8 
they arose; rather, BCI offered explanations with promises of improved performance. 
Findings 19, 21, 23-27, 29. 
Subsequent to the RIF of permanent GSA inspectors, BCI’s performance problems 
persisted. The COR expressed concerns about the sufficiency of the USPO cleaning effort 
as late as February 10, noting inadequate cleaning of black floor areas and BCI’s lack of 
quality control due to lack of supervisory coverage.  Finding 37.  Again, BCI, in apparent 
agreement with respondent’s criticism, promised improved performance.  Finding 39. 
Problems with BCI’s performance continued with the JCK building as well.  See, e.g ., 
Finding 35 (detailing spots throughout the twenty-third floor of the JCK building and heavy 
dust and debris in the bathrooms).  
In March 2006, the COR detailed the continual lack of supervisory coverage that had 
been at issue for several months. Findings 43, 45. BCI did not disagree with the comments 
and, once again, agreed to improve its performance. Finding 44.  The cleaning of the JCK 
building continued to be a problem for BCI, which was noted by the COR on March 10. 
Finding 46.  The parties conducted a joint inspection on March 14, with the inspector 
exercising her independent judgment on the adequacy of the cleaning.
9   Findings 47, 48. 
After that inspection, respondent’s officials found the lobby floor of the USPO building to 
be filthy and BCI’s improvement plan of February 27 to be ineffective.  Finding 48.  
The INS floors continued to be a mess, even as late as March 30.  Finding 52. 
Continued inspection in late April 2006, just before BCI canceled the contract under the 
mutual cancellation clause, showed heavy dust and dirt build-up in the JCK building. 
Finding 55. 
The evidence of record establishes BCI’s unsatisfactory performance in both 
buildings.  The ongoing and unremedied failures in cleaning and supervision by BCI justified 
the findings of unsatisfactory performance and the deductions. BCI has not established by 
clear and convincing evidence that the COR or any other of respondent’s officials retaliated, 
through use of harsh inspections and the resulting deduction, against BCI for the BCI 
employee’s filing of a sexual harassment complaint.  The inspections conducted by 
respondent’s officials and the deficiencies noted were consistent from the commencement 
of the contract up until BCI’s cancellation of the contract.  The deficiencies the COR noted 
in the cleaning of the JCK building and USPO after the filing of the sexual harassment 
9 The inspector did not read the contract’s cleaning standards before the inspection but 
relied upon her ten years of experience as a custodial inspector when conducting the 
inspection.  Finding 47.  BCI has not demonstrated that in conducting the inspection, the 
inspector applied a standard more stringent than that stated in the contract. 

           
  
 
   
  
 
    
 
 
  
  
  
   
 
 
 
  
  
 
 
2 3 C B C A 7 1 8 
complaint merely continued the COR’s pattern of identifying BCI’s unsatisfactory 
performance since the inception of the contract.  Additionally, the respondent had considered 
deductions as a way to spur BCI’s improvement in performance as early as April 2005.  
We considered the testimony of BCI employees that the post-February 2006 
deductions were retaliatory.  See, e.g. , Transcript at 166-76, 216-17, 279-80.  We found this 
testimony to be conclusory and without further support. We came to a different conclusion 
after examining the whole record.   
Improper deduction claim 
BCI has not convinced us that the deduction of April 7, 2006, was improper.  BCI’s 
suggestion that respondent was limited by the Inspection of Services clause to the deduction 
formula is incorrect. The Inspection of Services clause provides that respondent may reduce 
the contract price by the “reduced value of the services performed.”  Finding 13.  Such a 
provision gives respondent the right to deduct an amount beyond the itemized rate in the 
deduction formula set forth in § E, ¶ C of the contract to reflect the actual damage to 
respondent from having to operate in unclean facilities.   Harbert International Services , 
ASBCA 36983, 90-1 BCA ¶ 22,449, at 112,717-18 (1989) (service contract clause allowed 
agency to assess “all cost” deduction in addition to that specified in deduction formula); 
Mutual Maintenance Co. v. General Services Administration, GSBCA 7637, et al., 91-1 BCA 
¶ 23,287, at 116,782 (1990); Trinity Services, Inc ., GSBCA 5825, 81-1 BCA ¶ 15,034, at 
74,385-85.  Consequently, the deductions formula applies when the respondent’s contracting 
officials decide to base deductions on labor hours that would have been necessary to 
complete the work in a satisfactory manner. However, the Inspections clause does not limit 
the officials to use only a labor-hours methodology in calculating the “reduced value of the 
services performed.”  Here the ACO and COR decided to augment the labor hours 
methodology because the amount of work BCI had not done would have skewed the 
deduction.  Finding 54.  Given that the majority of contract performance at the USPO was 
unsatisfactory, we find that a 75% reduction was reasonable.  The reduction reflected not 
only the amount it would have taken to complete the work, but the inconvenience and 
discomfort to building tenants of working in a dirty facility.  BCI has not demonstrated that 
the 75% deduction overstates the reduced value to the Government of the unperformed work. 
We do not regard the percentage deduction in this case as punitive.  While the 
deduction was 75% of the invoice for the USPO, it represented only a little more than a 10% 
reduction from the total contract invoice of $154,570.09.   Finding 53.  In the context of the 
continuing performance deficiencies detailed above, and BCI’s promises of improved 
performance that were not met, noted in findings 21, 24, 39, 44, 49, we cannot conclude that 
the deduction is this case was inappropriate.  

           
    
        
             
  
     
 
   
 
 
    
   
 
  
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Moreover, we do not find the reasons for the deductions to be vague and non-specific, 
as appellant argues. The COR was a meticulous record-keeper, and she explained the 
reasons for the deduction to BCI at length.  Findings 48, 53.  Having given appellant 
numerous opportunities to improve its unsatisfactory performance identified well before the 
filing of the sexual harassment complaint, respondent took this deduction after careful 
consideration.  Findings 37, 39.  
Appellant’s exercise of the Mutual Cancellation clause 
BCI claims it exercised its right per the Mutual Cancellation clause to unilaterally 
cancel the contract under duress. Finding 57. The elements of duress are: (1) one side 
involuntarily accepted the terms of the other; (2) circumstances permitted no other 
alternative; and (3) the circumstances were the result of the coercive acts of the opposite 
party.  Corners & Edges, Inc. v. Department of Health and Human Services , CBCA 693, 08­
2 BCA ¶ 33,961, at 168,021 ( citing Louisiana Pacific Corp. v. United States , 656 F.2d 650, 
652 (Ct. Cl. 1981)).  For government acts to be found coercive, “[s]ome wrongful conduct 
must be shown, to shift to the defendant the responsibility for bargains made by plaintiff 
under the stress of financial necessity.”  DKW Construction, Inc., v. General Services 
Administration, CBCA 438, 08-1 BCA ¶ 33,755, at 167,093 (2007) (quoting Johnson, Drake 
& Piper, Inc ., 531 F.2d 1037, 1042-43 (Ct. Cl. 1976)).  Here the record does not establish a 
wrongful act by respondent.  Additionally, BCI had a number of alternatives other than 
walking away from the contract.  It might have devoted more resources to the contract in 
order to improve its performance; it could have also challenged respondent’s inspection 
reports and the propriety of the deductions while continuing contract performance.  
Finally, appellant has not established what it said it would establish in responding to 
respondent’s motion to dismiss for failure to state a claim–that respondent would have 
exercised the next option period but for the alleged retaliation.  Finding 61.  BCI unilaterally 
canceled the contract ninety-six days before contract expiration. Finding 57.  The record 
does not suggest that respondent had even considered whether or not to exercise the 
remaining contract options at that time.  However, the record does suggest that respondent 
might not have chosen to exercise the remaining contract option because of BCI’s 
unsatisfactory performance, an option that was considered as early as April 2005, some nine 
months before the filing of the sexual harassment complaint.  Finding 27.  

           
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2 5 C B C A 7 1 8 
Decision 
The appeal is DENIED . 
ANTHONY S. BORWICK 
Board Judge 
We concur: 
BERYL S. GILMORE JOSEPH A. VERGILIO 
Board Judge Board Judge