Optimization Consulting, Inc.
Docket: ASBCA 58752
Decision date: 2019-08-20

ARMED SERVICES BOARD OF CONTRACT APPEALS 
Appeal of -- ) 
) 
Optimization Consulting, Inc. ) 
) 
Under Contract No. W9I33L-10-D-0002 ) 
APPEARANCE FOR THE APPELLANT: 
APPEARANCES FOR THE GOVERNMENT: 
ASBCA No. 58752 
Sheridan England, Esq. 
S. L. England, PLLC 
Washington, DC 
Raymond M. Saunders, Esq. 
Army Chief Trial Attorney 
Robert B. Neill, Esq. · 
Trial Attorney 
OPINION BY ADMINISTRATIVE JUDGE SCOTT 
Appellant Optimization Consulting, Inc. (OCI) has timely appealed under the 
Contract Disputes Act, 41 U.S.C. §§ 7101-7109, from the contracting officer's (CO's) 
denial of its claim under the captioned contract for psychological healthcare and related 
data management services issued by the National Guard Bureau (NGB) on behalf of the 
Air Nationai Guard (ANG). OCI seeks reimbursement for increased costs it alleges it 
incurred when the government did not accept its proposed Management Information 
System (MIS) or provide a government-furnished MIS. The Board denied the 
government's motion for summary judgment. · Optimization Consulting, Inc., ASBCA 
No. 58752, 15-1 BCA, 36,106 (Optimization I). Thereafter, the Board conducted a 
one-day hearing on entitlement only (tr. 11). For the reasons set forth below, we deny 
the appeal. 
FINDINGS OF FACT 
Solicitation and Contract 
1. On August 10, 2018 NGB issued commercial item solicitation 
No. W9I33L-10- R-0099 for an indefinite delivery indefinite quantity contract for 
mental health counseling and associated support services for members of ANG and 
their families. The acquisition was set aside for service-disabled veteran-owned small 
businesses. (R4, tab 2 at 1, 9, 41)1 The Performance Work Statement (PWS) 
1 Rule 4 citations are to the consecutively-stamped numbers unless otherwise 
indicated. 

imposed two broad categories of performance obligations, the first concerning 
psychological health services (PHS) and the second, related records management and 
reporting (R4, tab 2 at 45-103). 
2. The contract and solicitation included Federal Acquisition Regulation (FAR) 
52.212-4, CONTRACT TERMS AND CONDITIONS-COMMERCIAL ITEMS (JUNE 2010), 
which provides that "(c) Changes. Changes in the terms and conditions of this contract 
may be made only by written agreement of the parties" (R4, tab 1 at 13; tab 2 at 24). 
3. With respect to PHS, contractors were expected to staff 89 psychological 
healthcare subject-matter experts (PHSMEs) at facilities throughout the United States 
and its territories who would, among other things, oversee and coordinate mental health 
services; provide a network of mental health clinicians to provide mental health support 
to service members and their families; and undertake activities to promote 
psychological wellness (R4, tab 2 at 3, 56, 78-80, 85-88). 
4. The second category of performance obligations, records management and 
reporting, is addressed primarily in PWS Section III.A, "Security and Records 
Management," which describes the contractor's obligations relating to a "system of 
records" and an MIS (R4, tab 2 at 94-103). 
5. The parties' obligations with respect to the MIS are at the heart of this 
dispute. The solicitation does not specifically define "MIS" but it refers to the MIS as a 
data collection mechanism throughout Section III.A. as well as in other PWS 
provisions, intermingled with discussions about how and what type of information was 
· to be collected, maintained and reported to ANG. (R4, tab 2) 
6. The most detailed discussion of the MIS appears in the following subsection 
of Section III.A: 
a. Management Information System () (Portions are 
Optional for award) 
The ANG is currently investigating a comprehensive 
multi-layered tracking and data collection system for 
many ANG personnel functions. The ANG may/may not 
elect to utilize the total capability of Contractor's 
comprehensive MIS system, butexpects the offeror to 
provide and manage hardware necessary to accomplish 
and effectively communicate as well as track activity of 
the PHSME program. The ANG expects any data 
collected in the provision of this contract will have the 
ability to be transferred and/or to collaborate in 
2 ' ,J 

partnership with other ANG/IT contractors, within the 
bounds of privacy and confidentiality laws and 
regulations. However, the Government does expect 
each off eror to propose as part of this solicitation, its 
MIS capabilities and plan for tracking PHSME 
services. 
Offerors are to propose use of their MIS and describe in 
their proposal how their MIS will effectively support the 
full range of services needed under this contract. Off erors 
are to provide a breakout of MIS costs as part of their 
business proposal. The Government reserves the right to 
require use of a DoD [U.S. Department of Defense] system 
or a combination ofDoD and Offeror's MIS. 
(R4, tab 2 at 95) ( emphasis in original) 
7. Section III.A provides additional detail regarding the contractor's 
obligations with respect to documentation, data management and reporting (R4, tab 2 
at 96-101, 103). Among other things, contractors were responsible for "collection and 
management of all case management, counselor activity, and business management 
data required to create operational and business reports for the ANG," which was to be 
"maintained within the Contractor's MIS" (R4, tab 2 at 97). 
8. PWS section III.D, "Government Furnished Facilities and 
Equipment/Property" does not explicitly identify particular items as government 
furnished property (GFP) including an MIS (R4, tab 2 at 103-11). Rather, it discusses 
a variety of issues, including that, when requested by the CO's technical representative 
(COTR), the contractor was "to fully participate in an in-depth study of the security of 
the Contractor's records system and [MIS]" (R4, tab 2 at 106). The contractor was 
also to adhere to the requirements of its "MIS security plan including security 
guidelines for electronic files" (R4, tab 2 at 106). In addition, the MIS was to comply 
with DoD computer security requirements, including a number of laws, regulations 
and directives addressing the security of information systems (R4, tab 2 at 107-09; see 
also app. br. at 4-5 (listing contractor's MIS responsibilities)). 
9. ·The solicitation included a table listing 63 "deliverables" consisting 
essentially of tasks the offerors would be expected to complete as part of contract 
performance. Those deliverables did not include an MIS. (R4, tab 2 at 88-93) 
10. The solicitation included four contract line items (CLINs): CLIN 0001, 
covering labor costs for 89 PHSMEs and one program manager; CLIN 0002, for 
additional labor hours worked by PHSMEs outside the normal eight-hour work day 
3 

(subject to certain time limitations); CLIN 0003, for travel and other direct costs for 
the program manager; and CLIN 0004, for travel, materials and other direct costs 
within the 89 operating areas. CLINs 0001 and 0002 were firm fixed price; CLINs 
0003 and 0004 were cost CLINs. (R4, tab 2 at 3-4) 
11. Pricing proposals were to be evaluated for completeness and accuracy. · 
Offerors were required to "identify Unit Pr!ce, extended totals Amounts for CLINs 
(0001, 0002), and the total proposal amount." (R4, tab 2 at 12) 
12. Solicitation Modification No. 0001 (Mod. 1), effective August 19, 2010, 
contained 40 questions and answers on a variety of issues; several addressed how 
offerors were to account for various performance costs (R4, tab 3). In response to · 
Question 5, which asked "under what CLIN should we put other direct costs - e.g., 
support staff for the program manager; costs of office space should that be 
necessary[,]" potential offerors were advised that "all .overhead, G&A, or support 
costs will be included in the labor rates of CLIN 0001" (R4, tab 3 at 3). Questions 6 
and 8-10 requested clarification regarding where offerors should include costs 
associated with implementation, client satisfaction surveys, and "Transition In" and 
"Transition Out" activities. All answers referred to the answer to Question 5 (R4, 
tab 3 at 3-4). · 
13. Question 13 asked whether the potential offeror was correct in assuming 
that "costs associated with Cont_ract Administration, Accounting, Reporting, Human 
Resources, IT support and the like should be included in the burden rates since there is 
not a separate CLIN for these costs." The government responded that "these G&A 
support costs should be included in the quoted fully burdened labor rates." Neither 
Question 13 nor its ariswer contained any explicit reference to MIS. (R4, tab 3 at 5) 
14. Question 14 requested clarification concerning the contract type, noting 
that the CLINS were identifie4 as both firm fixed price .and cost. The government 
responded: · 
[T]he Firm Fixed Price applies to the quoted labor rates. 
Cost CLIN will not be evaluated and need not be quoted in 
accordance with the evaluation criteria provided in the 
solicitation. . . . [U]nit prices and extended CLIN totals 
need only be provided for CLIN 0001 and 0002. The Cost 
CLINs are primarily for Travel expenses .... No G&A, 
fees or overhead rates will be applied to CLINs 0003 and 
0004. 
(R4, tab 3 at 5) 
4 

OCI's Proposal and Contract Award 
15. OCI' s proposal 2 stated that it would be teaming with two other co,mpanies; 
the combined organization was called "Team Craft Healthcare" (R4, tab 4 at 2-3; tab 7). 
With respect to MIS, the proposal stated as follows: 
Team Craft Healthcare has garnered the support of 
IntelliSuite MIS technicians to fully explore the 
requirements and resources needed to procure a 
comprehensive MIS system that meets the ANG's needs. 
Toward that end, we are prepared to utilize our MIS 
support infrastructure to enable all users to communicate 
effectively and to generate data and statistical reports to 
make projections and support case management. 
(R4, tab 4 at 13; tab 7 at 20) 
16. In response to specific questions in the solicitation, OCI's proposal detailed 
various elements and capabilities of its proposed MIS. It also summarized the 
information that would be provided under the required reports; described the 
information to be included in the event that data transition were requested or upon 
contract termination; and included several report examples. (R4, tab 4 at 14-18, 23-25; 
tab 7 at 20-24, 29-31) 
17. OCI proposed a total cost of$21,593,125.88, broken down by price per 
. CLIN, and included an explanation of how the figures for each were calculated (R4, 
tab 6). With respect to CLIN 0001, the pricing reflected "the costs of training and 
employing the 89 PHS:MEs, the 6 RLPHPs, 3 and the Program Manager for the first 
year of.services" (R4, tab 6 at 4). The explanation did not break out the costs by 
component. 
18. With respect to CLIN 0004, the proposal stated that the figure quoted 
·"reflects all the Wing-level travel and other direct costs," and then described "other 
direct costs" as consisting of the following: 
Other direct costs will cover the maintenance and 
operations of Team Craft Healthcare's [MIS]. Team Craft 
Healthcare has garnered the support of IntelliSuite MIS 
2 OCI's technical proposal was submitted on August 25, 2010 and clarifications were 
submitted on September 10, 2010. The portions of the two submissions 
relevant to this appeal are identical in all material respects. 
3 RLPHPs are regional lead psychological healthcare providers (R4, tab 7 at 6). 
5 

technicians to fully explore the requirements and resources 
needed to procure a -comprehensive MIS system that meets 
the ANG's needs. Toward that end, we are prepared to 
utilize our MIS support infrastructure to enable all users to 
communicate effectively and to generate data and 
statistical reports to make projections and support case 
management. 
This will cover [ various listed cost items]. 
Other costs will include upgrading or replacing the 
computers, developing, networking, evaluating and 
migrating the MIS data, evaluation and assessment 
materials, supplies,.and hosting of the Sharepoint 
web-base. 
(R4, tab 6 at 8-9) OCI priced CLIN 004 at $1,156,329. Of that figure, $550,329 was 
identified as _being for material and other direct costs, including "[ d]eveloping 
networking, [evaluation], and migration of the MIS data." (R4, tab 6 at 8) 
19. The source selection authority (SSA) found four proposals to be technically 
acceptable (R4, tab 8 at 1-3). The SSA evaluated the offerors' prices on the basis of 
CLINs 0001 and 0002 alone, noting that offerors had been instructed that proposed 
costs for CLINs 0003 and 0004 were not expected and would not be evaluated. OCI's 
price was the second lowest. (R4, tab 8 at 3-4) 
20. The SSA determine~ that a nationwide implementation would be too 
challenging for a single entity-and divided the contract between OCI and another 
offeror (R4, tab 8 at 4). NGB awarded OCI its portion of the contract on September 
24, 2010, for a maximum amount of $17,050,000 (R4, tab 1 at 1, 10). Task order 
No. 0001, in the amount of $4,218,356.20, became effective September 29, 2010; task 
order No. 0002, in the amount of $1,532,369.52, became effective April 15, 2011; and 
task order No. 0003, in the amountof$7,692,981.56, became effective September 28, 
2011. (R4, tabs 10, 18, 45) 
21. The contract's CLINs were substantially the same as the solicitation's 
CLINs, modified to reflect a redu~ed number of personnel due to the division of the 
award betw~en two contractors (R4, tab 1 at 4-7). CLINs 0001 and 0002 were priced 
at a maximum value of $6 million and $1.5 million respectively, with no reference to 
the proposed labor rates. CLIN 0004 was priced at a maximum of $450,000, with no 
reference to any of the costs proposed by OCI for its MIS. (R4, tab 1 at 11; see also 
R4, tab 6 at 8-9) The contract's PWS was identical to the solicitation's PWS in all 
material respects .. 
6 

Contract Performance 
22. Contract performance was accomplished under the above three task orders, 
none of which changed the PWS requirements (R4, tabs 10, 18, 45). 
23. According to OCI's Chief Executive Officer (CEO), Bryant Holmes, when 
the government awarded the contract to OCI, it did not accept OCI' s proposal to use 
IntelliSuite, which he characterized as an off-the-shelf product, as its MIS (tr. 22, 
28-30, 51; see_R4, tab 1 at 8). Instead, according to Mr. Holmes, the government 
assured OCI that it would provide an MIS (tr. 30-31). Mr. Holmes could not identify 
the p·erson alleged to have stated that the government would provide an MIS (tr. 55). 
24. Mr. Holmes was the only witness to testify on OCI's behalf. Before he 
became OCI's CEO, he was its chief financial officer (CFO) during the relevant period 
(tr. 23). However, he had no direct involvement in contract performance and no 
communications with government representatives ,during performance. He provided 
no input into OCI's proposal preparation, pricing, or the subject claim. (Tr. 22-23, 
45-50, 56-58) We accord little weight to Mr. Holmes' testimony except to the extent 
that he had personal knowledge that OCI provided MIS services to the government 
and that the government did not pay all of OCI' s invoices. He averred that OCI 
ultimately ended up going out of business as a result. (Tr. 61) 
25. Lt Col David Bringhurst, now retired, was the COTR beginning in October 
or November 2011. Shortly after he began, an OCI representative informed him that · 
OCI expected the government to provide an MIS: However, when Lt Col Bringhurst 
questioned government contracting officials about that expectation, he was told that 
"when we went out for bid ... there was a separate portion of the bid ... that was 
considering [an MIS] that was not included [in] the final bid[.]" Lt Col Bringhurst 
never promised OCI that the government would provide an MIS. (Tr. 131, 134-36) 
26. Because the government did not accept OCI'~ proposed MIS, OCI 
performed its data management obligations throughout the life of the contract using an 
"ad hoc" system in the form of an Excel spreadsheet developed by the NGB and 
provided to ANG (tr. 30, 81-82, 137-38). ANG passed the spreadsheet on to OCI, 
which used it to "collate" the required data before providing it to ANG each month 
(tr. 138-39). Although Lt Col Bringhurst wanted.an MIS with real time data, he found 
the Excel spreadsheets to be sufficient to meet the contract's data reporting 
requirements, stating that OCI was "meeting the deliverable - you know, we certainly 
wanted more .... [but] it sufficed to have the Excel spreadsheets" (tr. 143). 
27. OCI considered the "ad hoc" system to be inefficient and unwieldy, and it 
contended that the cost to provide the data in this manner was significant. It 
7 

repeatedly informed the government that an MIS was necessary for it to provide the 
contract deliverables. (R4, tab 66 at 4; tab 79; tab 82 at 3; tab 131 at 8; tr. 31) At a 
December 16, 2011 meeting, OCI alleged to ANG that it was using three additional 
personnel who were "not included, nor billable to the existing contract" to "support the 
contract full time to account for [the] missing MIS System;" these personnel were 
spending "80% of their time formulating reports and gathering data that should be 
automatically compiled by the MI_S System;" and this was not cost-efficient and did 
not "fully alleviate the burden ... that an MIS solution would solve." (R4, tab 66 at 4) 
28. In an "Impact Analysis" dated February 29, 20124 marked "URGENT," 
OCI alleged to ANG that the lack of an MIS was liaving a debilitating effect upon its 
ability to perform the contractually required tasks adequately. OCI contended that the 
solicitation required an MIS but that, ·upon contract award, it had been notified that its_ 
MIS had not been accepted because the government would be locating and 
implementing its own MIS solution. OCI did not identify who provided the alleged 
notice and we have not been directed to, and have not located, any such written 
notification of record. OCI requested a contract modification to "implement an MIS 
solution immediately as originally required" or to modify the contract's pricing 
structure to account for its alleged additional costs. (R4, tab 79 at 1) The impact 
analysis stated: 
Without either modification, all additional resources and 
personnel outside the contractual provisions must be 
removed from the worksite and relieved of ANG 
PHP-related duties as of March 9, 2012. Should this 
happen, it will have a potentially devastating effect on the 
Program .... [Without] either an MIS or administrative 
support, the Program becomes completely impossible to 
manage and operate. 
(R4, tab 79 at 1) 
29. In a March 7, 2012 email an ANG representative responded to OCI that, 
under the contract, ANG had reserved the right to elect not to·use any particular 
portion of the contractor's MIS or not to use it at all. The government's decision "to 
implement for cost or to stay the implementation of the MIS system" did not reduce 
the contractor's responsibility to provide ANG with the data listed in the contract's 
deliverables. Moreover, the items detailed in the impact analysis were listed in the 
contract's statement of work and were already "included in the overhead, G&A and 
fees currently'being assessed in the invoices." (Ex. A-4 at 8) 
4 The record includes a version of this document dated February 27, 2012 that is the 
same as the February 29, 2012 version in all material respects (R4, tabs 78-79). 
8 

30. In April 2012, ANG de"."obligated funds for task orders Nos. 0001 and 0002 
by unilateral modifications, stating that the de-obligated funds were in excess of what 
OCI had billed and had been paid, and that "there is evidence to support the fact that 
the required services were provided and the contractor was paid in accordance with the 
conditions of the contract." (R4, tab 85 at4; tab 86 at 4) 
31. In April or May 2012, OCI began submitting the "required data in an 
uncollated format on approximately 44 individual spreadsheets rather than one 
consolidated spreadsheet (tr. 138-39). According to L(Col Bringhurst the data 
provided in that format was "complete" but not "satisfactory" because it was a "pile of 
data" that was not manageable in the way he wished it to be (tr. 153-54). 
32. On November 27, 2012, the parties met to discuss a number of issues, 
including the lack of an MIS. By this time, CPT Michael Wade ofNGB had been 
assigned as C0. 5 He served as CO from approximately September 2012 through 
contract completion in March 2013 and authored the CO's final decision in May 2013. 
(R4, tabs 131, 213; tr. 158-61) OCI's minutes of the meeting state that CPT Wade 
informed OCI that, although it was originally the government's intent to provide an 
MIS, it would not be doing so and "the status quo we currently are using is acceptable 
up to this point." (R4, tab 131 at 8) OCI's minutes report that CPT Wade stated that 
the government was not in a position to make any changes because they were at the 
end oflhe contract, but he would "take a look at the MIS section of the SOW for 
future reference" (R4, tab 131 at 8). 
33. By letter dated December 26, 2012, OCI submitted a certified claim for a 
$3,661,683.16 equitable adjustment, covering the period October 2010 through 
December 2012. OCI alleged increased costs due to the government's failure to 
implement an MIS in accordance with the contract. (R4, tab 147 at 1, 5) OCI 
contended that "[t]he "contract expressly and specifically requires an MIS for 
nationwide data management" (R4, tab 147 at 5). It alleged that; although the 
government had advised OCI that it would provide an MIS, it never did so, which 
forced OCI to use a "work-around" system to compile data manually, analyze it, and 
generate the reports the contractrequired (R4, tab 147 at 3). This resulted in the need 
for additional personnel and labor hours beyond what would have been necessary if 
the reports were automatically generated using an MIS (R4, tab 147 at 3-6). OCI 
claimed that there was a "direct nexus" between the government's inaction and OCI's 
additional costs (R4, tab 147 at 4). The claim is based upon the doctrine of 
constructive change. OCI did not directly allege contract breach or contend that the 
contract was ambiguous. (See R4, tab 147) 
5 By the time of the hearing, CPT Wade had been promoted to Major. We refer to him 
by his rank at the time of the final decision. 
9 

34. On May 25, 2013 CPT Wade issued hi~ final decision denying OCI's claim 
(R4, tab 213). Among several other things, he noted that OCI had included its costs 
relating to information technology, including MIS, in CLIN 0004, even though in 
Mod. 1 the·government had informed offerors that costs proposed under CLINs 0003 
and 0004, which were intended for travel costs, would not be included in the proposal 
evaluations. He opined that, regardless of whether the government indicated an intent 
to obtain its own MIS, which was not supported by the contract file or any evidence 
provided with the claim, the contract required that changes be made only by the 
parties' written agreement (R4, tab 213 at 4). 
3 5. CPT Wade also asserted that the government did not represent, in the 
solicitation or contract, that it would provide an MIS as GFP, and he described the 
MIS as an "optional component" of the contract effort (R4, tab 213 at 4-5). He further 
cited a number of alleged problems with OCI's invoicing, including that it rarely 
invoiced for more than a small number of hours under CLIN 0002, where overtime 
hours were to be invoiced, and that its inv~ices did not reflect that personnel were 
working beyond the standard work week. He noted that OCI never sought 
authorization to exceed the maximum amount of overtime identified in CLIN 0002 and 
contended that OCI's claimed costs were based upon unsupported estimates and 
unverifiable alleged additional work hours. (R4, tab 213 at 5-6) 
Testimony Concerning the Contract's MIS Requirement 
36. Lt Col James Coker served as a CO's representative on the contract. He 
assiste4 in drafting the PWS, which was based upon language borrowed from a 
separate contract for the provision of similar services to other National Guard 
personnel. The borrowed language was then "tailored" for ANG. (Tr. 75-76) 
Although Lt Col Coker conceded that portions of PWS Section III.A contemplated that 
a contractor should provide a comprehensive MIS or include an MIS in its proposal, he 
asserted that the contract did not require an MIS (tr. 90-92). 
37. CPT Wade's understanding from ANG personnel was that, contrary to the 
PWS statement, ANG was not "investigating-a comprehensive multi-layered tracking 
and data collection system" at the time of contract award. That language was copied 
from an Army Guard document, as was the language that ANG "may or may not elect 
to utilize the total capability of the contractor's comprehensive MIS system." 
(Tr. 182-84) 
THE PARTIES·' CONTENTIONS 
In Count I of its complaint, OCI alleged that the government breached the 
parties' contract when it failed to provide an MIS or to use the MIS proposed by OCI. 
10 

In Count II, OCI alleged that, by rejecting its MIS and informing OCI that it would use 
its own, the government constructively changed the contract, requiring the government 
to provide the MIS, which it failed to do. In Count III, OCI alleged that the 
solicitation contained a latent ambiguity with respect to responsibility for the MIS. 
The government denied OCI' s allegations and moved for summary judgment on 
the ground that the contract did not require it either to pay OCI for its MIS or to 
provide one for OCI' s use. The government alleged that the contract unambiguously 
/ stated that ~n MIS tool was an optional service and optional for award. The Board 
determined that the contract "does not unambiguously support the government's 
interpretation" Optimization I, 15-1BCA136,106 at 176,275, and concluded that, 
based upon Section III.A, an MIS was not optional. Id. at 176,276. The contractor 
was expected to use its own MIS unless the government provided one. Id. OCI did 
not move for summary judgment and the Board did not reach the issue of whether 
OCI's interpretation was supported by the contract. Id. at 176,277. 
In its principal post-hearing brief OCI first asserts that: 
This case turns on one simple fact: whether [the subject 
contract] required OCI to provide [an MIS]. The hearing, 
much like the plain language of the Contract, established 
that it did. Accordingly, OCI is entitled to judgment. 
(App. br. at 1) OCI later contends that the contract "conclusively provided for the use 
of an MIS while leaving the source of said MIS undetermined" ( id. at 5) ( emphasis 
omitted). OCI asserts that the contract, read as a whole, "confirms that the MIS 
permeates the entire contract and is essential to the effective execution of the contract" 
(id. at 4), and that an MIS was a material contract requirement (id. at 5). OCI 
concludes that, if there were any ambiguity, it was latent; its interpretation was 
reasonable; the doctrine of contra proferentem applies; and the contract must be 
construed against the government (id. at 6-7). OCI does not directly allege breach or 
mention constructive change. 
The government responds that there was no government contract breach, 
constructive change, or relevant contract ambiguity (gov't br. at 1). While it did not 
provide an MIS for OCI's use, the contract did not obligate it to do so. Rather, the 
contract unambiguously required OCI to collect and maintain data and provide reports 
to the government. OCI was on notice prior to contract award, through the questions 
and answers published in Mod. 1, to include its anticipated costs of meeting the· 
contract requirements, including "any MIS it chose to employ" in its fully burdened 
labor rates under CLIN 0001, which resolved any possible ambiguity concerning 
responsibility for those costs. (Id. at 1-3) 
11 

The government contends that the contractor's employment of an MIS was not 
a material contract requirement but, if it were considered to be so, then OCI' s failure 
to use· an MIS was a prior material breach excusing the government from any MIS 
payment obligations. The government acknowledges that it accepted OCI's 
submission of the required data through Excel spreadsheets, and permitted OCI to 
continue contract performance. (Gov't br. at 3) The governmentassesses that 
"responsibility for [ OCI' s] costs to track and manage data to be provided via reports to 
the ANG appears to be the actual issue in this appeal" (id. at 18). It contends that 
because OCI did not use an MIS, it incurred no MIS costs and it has been fully 
compensated in accordance with the contract for its overhead costs, including data 
collection, analysis and reporting (id. at 3). The government asserts that, to the extent 
OCI failed to include all such costs in its proposed pricing for firm fixed-price CLIN 
0001, it bore the risk of its own oversight and any increased costs (id. at 21). 
OCI replies that the government mistakenly conflates the contract's MIS 
requirements and data management. It asserts that an MIS was a separate required 
contract deliverable. (App. reply br. at 1) OCI also chalienges the government's 
assertion that the questions and answers in Mod. 1 resolve the issue, stating that "IT 
support, generally, is_ not the same as MIS services" (id. at 5). OCI disputes the 
government's contentions that it did not provide an MIS and/or did not bill under the 
correct CLIN 0001 (id. at 3-4). OCI alleges that the issues raised by the government 
are both belated and matters of quantum, not liability. The thrust of OCI' s allegations 
is that it "provided ad hoc MIS services at considerable expense because the 
government refused to furnish its own MIS and further refused OCI's offers for other 
off the shelf solutions" (id. at 3). 
DISCUSSION 
We have considered all of the parties' arguments but discuss only those 
important to our decision. , 
The Contract Was Not Ambiguous Concerning Contractor's MIS Responsibilities 
OCI alleges that its interpretation of the contract must prevail because the 
contract was latently ambiguous, such that the rule of contra proferentem applies and 
the contract must be construed against the government as its drafter. It is fundamental 
that, when interpreting.a contract, we begin with the language of the written 
agreement, consider the document as a whole, and interpret it "so as to harmonize and 
give reasonable meaning to all of its parts." NVT Technologies, Inc. v. U.S., 370 F.3d 
1153, 1159 (Fed. Cir. 2004) (citing McAbee Constr., Inc. v. U.S., 97 F.3d 1431, 1435 
(Fed.Cir.1996)). "An interpretation that gives meaning to all parts of the contract is to 
be preferred over one that leaves a portion of the contract useless, inexpHcable, void, 
12 

or superfluous." NVT Technologies, Inc., 370 F.3d at 1159 (citing Gould, Inc. v. US., 
935 F.2d 1271, 1274 (Fed. Cir. 1991)). 
A contract is considered to be ambiguous "if it is susceptible of two different 
and reasonable interpretations, each of which is found to be consistent with the 
contract language." Community Heating & Plumbing Co., Inc. v. Kelso, 987 F.2d 
1575, 1579 (Fed. Cir. 1993) (citations omitted). It is not enough to show that "the 
parties differ in their respective interpretations of a contract term. . . . Rather, both 
interpretations must fall within a 'zone of reasonableness."' Metric Constructors, Inc. 
v. National Aeronautic and Spa.ce Administration, 169 F.3d 747, 751 (Fed. Cir. 1999) 
( citations omitted). A patent ambiguity is one that is so '" obvious, gross, [or] 
glaring"' that it triggers a bidder's duty to inquire. NVT Technologies, Inc., 370 F.3d 
at 1162 ( ci~ation omitted). If an ambiguity is not sufficiently glaring to trigger the 
patent ambiguity exception, it is deemed latent and the general rule of contra 
proferentem applies. HPIIGSA-3C, LLC v. Perry, 364 F.3d 1327, 1334 (Fed. Cir. · 
2004). Even if an ambiguity is latent, however, the nondrafting party must prove that 
it relied on its interpretation during bidding. Fruin:Colnon Corp. v. United States, 912 
F.2d 1426, 1430 (Fed. Cir. 1990). 
Under the solicitation and resulting contract, which were substantially the same 
in all material respects (see finding 21 ), offerors were to propose use of their MIS and · 
describe how it would support the full range of contract-required services; They were 
to break out MIS costs as part of their proposal. While portions of the MIS were 
optional for award, and the government reserved the right to require use of a DoD 
system or a combination ofDoD's and the offeror's MIS, nothing in the contract 
obligated DoD to provide an MIS. The contract clearly provided that the contractor 
had the ultimate responsibility to supply and employ an MIS (findings 4-8). 
The government's contention that the answers to questions in Mod. 1 
unambiguously directed offerors to include their direct and indirect costs for reporting 
and for IT support in their proposed fully burdened labor rates under fixed price CLIN 
0001 is reasonable. Other than to allege that MIS and IT support costs are not the 
same, OCI has not advocated for its own interpretation of where MIS costs were to be 
included in its proposal. Regardless of the government's directions, OCI recorded . 
those costs under CLIN 0004, a choice it did not explain and which we find to be 
unreasonable given that the contract documents explicitly stated that CLINs 0003 and 
. 0004 were for travel costs; offerors should not propose any costs for those CLINs; and 
the government would not be evaluati_ng proposals on the basis of those two CLINs 
(findings 10, 12-14). 
For the foregoing reasons, the contract is not ambiguous and we therefore do 
not reach the issue of alleged latent ambiguity. · 
13 

The Government Did Not Constructively Change the Contract 
OCI alleges that the government is liable to it under the doctrine of constructive 
change. We recently addressed that doctrine: 
"A constructive change occurs when a contractor performs 
work beyond the contract requirements, without a formal 
order under the Changes clause, due either to an express or 
implied informal order from an authorized government 
official or to government fault." Circle, LLC, ASBCA 
No. 58575, 15-1 B_CA, 36,025 at 175,974 (citing 
Bell/Heery v. United States, 739 F.3d 1324, 1335 (Fed. Cir. 
2014)). Thus in the absence -of government action or fault, 
the constructive change doctrine cannot form the basis for 
recovery. lnt'l Data Prods. Corp. v. United States, 492 
F.3d 1317, 1325 (Fed. Cir. 2007). 
Parwan Group Company, ASBCA No. 60657, 18-1 BCA, 37,082 at 180,498. To 
recover under a constructive change theory, the contractor must prove not only that it 
performed additional work beyond the contract's requirements but also that it incurred 
increased costs over what it otherwise would have incurred in performing those 
requirements. Charles F. Day & Assocs. LLC, ASBCA No. 60211 et al.~ 19-1 BCA 
. , 37,215 at 181,175. 
Preliminarily, the contract requires that all changes to it can be made only by 
the parties' written agreement (finding 2). There is no such written agreement 
concerning the cop.tract's MIS provisions. OCI has-not proffered any evidence that 
any government official with authority constructively changed the contract. OCI' s 
only hearing witness was not actively involved with the contract, proposal preparation 
or pricing and his testimony in this regard carries little weight. In any event, he could 
not identify the government employee who purportedly advised OCI that the 
government would supply an MIS for OCI' s use. The government denies this 
allegation and the Board found no evidence of record of any such instruction. 
(Findings 23-25, 28) OCI has not met its burden to prove that the government 
constructively changed the contract. 
) The Government Did Not Breach the Contract 
OCI_ alleged in its complaint that the government breached the parties' contract 
when it failed to provide OCI with an MIS or to use the MIS proposed by OCI (see 
also findings 23, 28). We discussed above that nothing in the contract required the 
government to provide OCI with an MIS; the government denied that it promised to do 
so; and OCI did not identify any individual who allegedly made that promise. The 
14 

record lacks probative evidence as to why the government did not accept its MIS. OCI 
failed to meet its burden to prove that the government breached the contract. In sum, 
OCI has not met its burden to prove entitlement under any of its legal theories. 
We deny the appeal. 
Dated: August 20, 2019 
Armed Services Board 
of Contract Appeals 
DECISION 
Administrative Judge 
Armed Services Board 
of Contract Appeals 
I concur 
RICHARD SHACKLEFORD 
Administrative Judge 
Vice Chairman 
Armed Services Board 
of Contract Appeals 
I certify that the foregoing is a true copy of the Opinion and Decision of the 
Armed Services Board of Contract Appeals in ASBCA No. 58752, Appeal of 
Optimization Consulting, Inc., rendered in conformance with the Board's Charter. 
Dated: 
15 
PAULLA K. GATES-LEWIS 
Recorder, Armed Services 
Board of Contract Appeals ·