SUFI Network Services, Inc.
Docket: ASBCA 55306
Decision date: 2015-05-20

ARMED SERVICES BOARD OF CONTRACT APPEALS 
Appeal of--
SUFI Network Services, Inc. 
Under Contract No. F41999-96-D-0057 
APPEARANCES FOR THE APPELLANT: 
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APPEARANCES FOR THE GOVERNMENT: 
ASBCA No. 55306 
Frederick W. Claybrook, Jr., Esq. 
Brian T. McLaughlin, Esq. 
Crowell & Moring LLP 
Washington, DC 
Lt Col 
Jam es H. Kennedy III, USAF 
Air Force Chief Trial Attorney 
Christopher S. Cole, Esq. 
Joel B. Lofgren, Esq. 
Lt Col Mark E. Allen, USAF 
Capt Adam N. Olsen, USAF 
Capt Marc P. Mallone, USAF 
Jeffrey P. Hildebrant, Esq. 
Christine C. Piper, Esq. 
Marvin K. Gibbs, Esq. 
Trial Attorneys 
OPINION BY ADMINISTRATIVE JUDGE JAMES 
ON THE PARTIES' MOTIONS FOR RECONSIDERATION 
On 5 March 2015 the government moved for reconsideration 1 of the Board's 
2 February 2015 decision (SUFI Network Services, Inc., ASBCA No. 55306, 15-1 
BCA ii 35,878) on remand from the U.S. Court of Federal Claims (COFC) and the 
U.S. Court of Appeals for the Federal Circuit (CAFC) in which we sustained the 
captioned appeal in the amount of $111,849,833.83 with interest thereon (in addition 
to the $2,790,930.17 awarded by the Board on SUFl's 16 counts not appealed to the 
COFC). On 31March2015 SUFI opposed respondent's motion and cross-moved for 
reconsideration on Count XVI only. On 30 April 2015 respondent replied to SUFl's 
opposition and stated that it had no objection to SUFl's cross-motion for 
1 The government has also requested that the Chairman refer its motion to the Board's 
Senior Deciding Group. See ASBCA Charter ii 4, 48 C.F.R. chap. 2, app'x A, 
pt. 1 and Board Rules, preface II(c), 48 C.F.R. chap. 2, app'x A, pt. 2. SUFI 
opposes the request. The request has been denied. 

reconsideration. 2 Familiarity with all SUFI decisions by the Board, COFC and CAFC 
is assumed. 3 
I. 
Respondent asserts generally that the Board's 2 February 2015 decision failed 
to comply 
with the CAFC's mandate, found facts that were arbitrary, capricious and 
unsupported by substantial evidence, and made substantial errors of law. Respondent 
moves to "correct" our decision with respect to SUFI Counts III, XVI, V, VII, XVIII 
and IV (gov't mot. at ii, 3, 29, 31, 38, 40-41). SUFI opposes that motion generally on 
the ground that it re-argues its previous positions 
on which it did not prevail, or which 
it could have raised, but failed to raise (app. opp'n at 4-5). We decide the specific 
issues in each SUFI count in the order raised by respondent's motion (gov't mot. 
at 3-41). 
Count III. Respondent argues that the Board cited no evidence or findings of 
fact that there were "missing government DSN call records" that it withheld or 
destroyed, which negates the adverse inference drawn against it on Count III damages 
(gov't mot. at 4; gov't reply br. at 1-2). Respondent ignores SUFI VIII, 
finding 109(b): "respondent's call records for hallway/lobby DSN phones were 
incomplete .... DISA call records 
lacked local base operator and commercial calls, 
were collected on a best efforts basis, had data gaps due to transmission and 
processing outages" and finding 116: DISA call records "generally had days, months 
and years of lost data due to discarded, corrupted data for 1996-2000 and a PC crash in 
2003." 09-1 BCA ,-r 34,018 at 168,238, 168,240. Because the DISA DSN call data 
had gaps due to transmission and 
processing outages, discarded and corrupted data and 
a 2003 PC crash, it inescapably follows that such lost call data were "missing 
government DSN call records" (gov't mot. at 4; gov't reply br. at 1-2). 
With respect to the government's duty to preserve hallway/lobby DSN call data 
records, the guest lodging hallway/lobby DSN phones lacked adequate controls to 
block "fraud and toll skipping," SUFI notified the government of its duty to remove 
hallway/lobby DSN phones from guest lodgings as early as mid-December 1996, and 
in 1997 the government began changing the hallway/lobby DSN phones from local to 
worldwide service, thus enabling fraud and toll skipping by lodging guests. SUFI VIII, 
09-1BCAi-134,018 at 168,235-36, findings 84, 87, 91, 93. Thus, by no later than 
1997, the government was on notice of the duty to preserve such call records. 
2 The parties' reconsideration filings comprise over 600 pages without attachments or 
appendices. 
3 Judge Monroe E. Freeman, Jr., who participated in the decision to be reconsidered, 
has since retired. 
2 

The CAFC's remand stated on Count III: "the Board failed to consider whether 
an adverse inference should be drawn against the government on the issue of the 
missing call records ... even though it was on notice of this potential contract dispute." 
SUFI XVI, 755 F.3d 1305 at 1315. On remand, the Board considered findings 84, 87, 
91, 93 and drew the adverse inference that the missing DISA call record evidence does 
not support the government's defenses to Count III damages derived from SUFI's 
surrogate phone X.4619 call data. Proof of intentional destruction of evidence or 
wrongdoing is not needed to draw such adverse inference. See Bigelow v. RKO Radio 
Pictures, Inc., 327 U.S. 251, 263-66 (1946) (revenue loss from imprecise data was 
acceptable; no evidence of destruction of evidence). In this case, that adverse 
inference and our retraction of the SUFI VIII "official calls" misinterpretation of the 
contract terms specifying SUFI's earned revenues, supported our holding that SUFI's 
surrogate phone X.4619 call data evidence was a reasonable estimate of Count III 
damages and our rejection of the government's "real-world record facts" which do not 
support its theories of discounted damages and revenue comparisons. SUFI XVII, 15-1 
BCA ~ 35,878 at 175,396-97. Thus, we need not decide the issue of government 
waiver of such damage theories (app. opp'n at 5, 7; gov't reply br. at 6-9). Our 
foregoing adverse inference did not dispense 
with SUFI' s burden of proof of damages 
as respondent asserts (gov't reply br. at 11-12). 
With respect to the foreseeability of Count III hallway/lobby DSN phone abuse 
damages, the CAFC's stated criterion is: "SUFI must prove ... that ... the loss was 
foreseeable ... at the time of contracting." SUFI XVI, 755 F.3d at 1312-13 (emphasis 
added). SUFI offered DSN network service to the Air Force subject to the condition, 
"once adequate controls are developed with safeguards against fraud and toll 
skipping." SUFI VIII, 09-1BCA~34,018 at 168,235, finding 84. During the 
pre-award site survey, the COTR told SUFI that government hallway/lobby DSN 
phones were "Class C" local. Id. at 168,235, finding 87. Contract section E-2 
required the government to remove or make non-operational the hallway/lobby DSN 
phones. Id. at 168,235-36, 168,241, findings 89-90. These facts gave the government 
pre-award notice of foreseeable lost revenues due to toll skipping, including via 
hallway/lobby DSN phones. 
Respondent's arguments about the foreseeability of lodging phone usage 
fluctuations due to "(l) [the 1997 to 2000] de-regulation of the telecommunications 
industry, and (2) the terrorist strikes in the U.S. on September 11, 2001, and the 
ensuing wars in Iraq 
and Afghanistan" (gov't mot. at 20-21), involve post-award 
events. Pursuant to the CAFC's above-quoted criterion, post-award factors are 
immaterial to foreseeability and were a sound basis for the Board's declining to take 
judicial notice, and excluding respondent's immaterial evidence, of phone use 
fluctuations. Respondent's arguments to measure Count III damages by its 
"before/after studies" repeat prior arguments (gov't br. (SUFI VIII) at 136-37; gov't 
remand br. at 13, 15-50; gov't reply br. at 9-15) that we rejected, and hence do not 
3 

qualify for reconsideration. See SUFI X, 10-1 BCA ~ 34,327 at 169,533 and decisions 
cited therein. 
In conclusion, having reconsidered our decision on Count III, we affirm it. 
Count XVI. The CAFC remanded Count XVI for the Board to recalculate lost 
profits on the basis of a term of 15 years from the date of completion and acceptance 
of the telephone system at each site. SUFI XVI, 755 F.3d at 1322. Respondent argues 
that the Board erred in deciding that the contract-specified 15-year performance 
periods began upon "acceptance" of SUFI' s LFTS at each site, rather than adopting its 
argument that such period began at "cut-over," and modifying SUFI's 3-year period to 
determine its average annual revenues (gov't mot. at 29-31; gov't reply br. at 17-18). 
With respect to the start date for the 15-year period, respondent's argument for 
reconsideration repeats its previous arguments on remand (gov't remand br. at 89-97). 
As cited in appellant's opposition at 5: "A motion for reconsideration that restates 
arguments previously raised and considered by the Board will be denied." Kellogg 
Brown & Root Services, Inc., ASBCA Nos. 57530, 58161, 13 BCA ~ 35,379 at 
173,602. Moreover, as stated in our decision on remand, the CAFC panel affirmed the 
COFC's "conclusion that SUFl's post-termination lost profits should be calculated for 
a term of fifteen years from the date of completion and acceptance of the telephone 
system at each site" as specified in contract section H.29. SUFI XVI, 755 F.3d 
at 1322. Thus "[w]e are not free to disregard the CAFC panel's unambiguous holding 
that the 15-year term commenced 'from the date of completion and acceptance' of the 
LFTS." 15-1BCA~35,878 at 175,403. Respondent's ground for reconsideration is 
invalid. 
With respect to SUFI's revenue averaging period, the COFC erroneously stated: 
"Neither the DCAA nor the Air Force challenged the use of this [January 2002 through 
May 2005] averaging period." SUFI XIV, 108 Fed. Cl. 287 at 320. Respondent 
challenged that period of use before the COFC in May 2012 (gov't reply br., attach. 1 
at 88-90). However, the CAFC did not remand the revenue averaging period to the 
Board for further consideration. SUFI XVI, 755 F.3d at 1321-23. Thus, the Board's 
2 February 2015 decision did not violate the CAFC's remand, foreclosing this ground 
for reconsideration. 
Having reconsidered our decision on Count XVI, we affirm it. 
Count V. Respondent argues that supplemental finding S12 (15-1 BCA 
~ 35,878 at 175,398): (1) does not identify any facts that support the adverse inference 
drawn against the Air Force for its failure to produce government call records, because 
witness Margarito Castanon's testimony (tr. 18/138-40) cited in finding S12 does not 
address calls from the 34 indirect local numbers patched to long distance commercial 
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numbers for toll skipping, nor does it describe any government wrongdoing "that the 
Air Force intentionally, willfully, or through gross negligence destroyed the [call 
data]" or acted improperly, and Mr. Castanon's other testimony (tr. 18/6-9) contradicts 
the Board's conclusion that the government failed to produce the pertinent call data 
records; and (2) is inconsistent with the Board's 19 September 2006 ruling on SUFI's 
motion to compel (ex. B 169 at 2), that the documents respondent produced under 
SUFI' s specifications 1 and 8 for all documents related to SUFI' s Count V claim were 
adequate (gov't mot. at 31-38; gov't reply br. at 15). 
The context in which Mr. Castanon described USAFE's limited call data 
records - due to their loss from its PC (computer) that sent call data to DISA in Europe 
and in USA (tr. 18/25-27) - was the attempt of a lodging guest to dial a local DSN 
number for command post patching of the call to a CO NUS commercial number 
(tr. 18/137-39). This is the factual predicate of SUFI's Count V, Other Operator 
Numbers Patching claim. Such limited DISA call data identified the local and long 
distance DSN numbers by which the call was patched to a commercial number. That 
lost DISA call data, together with the unopposed evidence of lodging front desk 
personnel providing guests with phone numbers to circumvent the SUFI system, 
(SUFI VIII, 09-1 BCA ii 34,018 at 168,250-51, findings 154-61 ), amply supported the 
adverse inference we drew against respondent in our decision on remand on Count V. 
15-1 BCA ii 35,878 at 175,398. 
Mistaken deletion and inadvertent loss of DISA call data are sufficient proof of 
failure to discharge a legal duty. Intentional, willful, or grossly negligent destruction 
or spoliation of evidence is not the criterion for wrongdoing supporting a Bigelow 
adverse inference. Mr. Castanon's testimony that DISA call data were missing due to 
a late 2003 hard drive crash, corrupted 1996-1999 data and mistaken deletion of 2005 
data (tr. 18/6-11), addressed specific documents (ex. B-98; supp. R4, tab 326.1), all of 
which related to SUFI's Count III, hallway/lobby DSN telephone numbers (R4, 
tab 80A at 1724). Mr. Castanon's foregoing testimony was 
consistent with his 
testimony about Count V (tr. 181137-39), and indicates that lost DISA call data 
affected both the Count III and Count V claims. See our ruling on reconsideration of 
Count III, above. 
Respondent's 8 September 2006 opposition to SUFI's 9 August 2006 motion to 
compel stated: 
SUFI' s motion alleges that the Government did not 
provide complete answers to its interrogatories and 
production requests. The Government attorney answered 
the interrogatories with information available on the date it 
submitted its responses. The Government has requested 
the individuals providing the factual responses to search 
5 

for additional information. The Government intends to 
amend its responses if additional information is available. 
(Gov't opp'n dtd. 8 September 2006 at 2) In that context, the Board's 19 September 
2006 ruling that respondent's document production was "adequate" meant no more 
than it had produced the documents it had to SUFI. Respondent did not identify the 
extent ofDISA call data produced to SUFI. The ruling did not state or infer that there 
were no missing DISA call data. 
The foregoing analyses confirm our holding that our adverse inference 
overcame the "evidentiary lacuna" that patched calls were not made 
to local 
commercial numbers. Thus, there is no correction required for our findings and legal 
analysis in our Count V decision on remand. However, we clarify supplemental 
finding S12 (15-1BCA~35,878 at 175,398) as follows: 
S 12. The government did not produce any DISA 
call data with respect to SUFI's Count V, Other Operator 
Numbers and Patching, that could have confirmed whether 
calls by lodging guests were patched to the operator for 
long distance toll-skipping, because such data were lost or 
missing due to the late 2003 hard drive crash, corrupted 
1996-1999 data and mistakenly deleted 2005 data 
(tr. 17/285-86, 18/6-9, 25-27, 137-39). 
Likewise, we clarify the second sentence in the second paragraph under "DECISION 
ON COUNT V" (15-1 BCA ~ 35,878 at 175,398) to state as follows: 
The government did not produce any DISA call data with 
respect to Count V, Other Operator Numbers and Patching, 
that could have confirmed whether calls by lodging guests 
were patched to the operator for long distance 
toll-skipping, because such data were lost or missing due 
to the late 2003 hard drive crash, corrupted 1996-1999 data 
and mistakenly deleted 2005 data (finding S12). 
To the extent of the foregoing clarifications, we grant respondent's motion for 
reconsideration of our Count V decision. 
Count VII. Respondent argues that the Board must rescind its ruling on Count 
VII and "make [the required] factual finding ... whether the two DSN telephones 
[installed by SUFI] were the only administrative telephones available to the Delta 
Squadron to conduct its daily business" in the administrative area of the Delta 
Squadron Day Room, which "would have undermined the Delta Squadron's ability to 
6 

perform official business, unless the telephones were replaced" (gov't mot. at 38-39). 
SUFI contends that SUFI installed the two DSN phones in the "lounge" area of the 
Day Room, not the administrative area (app. opp'n at 13). 
In February-June 2003, about three years after the government had removed 
five or six DSN phones from the Day Room and SUFI had installed 
two DSN phones 
there (SUFI VIII, 09-1BCA~34,018 at 168,259, finding 202), Delta Squadron 
administrative personnel 
had available and used for official business three government 
DSN phones in the administrative area of the Day Room (tr. 10/143, 152, 168-69; 
supp. R4, tab 157 at 24, 32). Hence, to our decision on remand we add supplemental 
finding S25, following supplemental finding S24 (15-1BCA~35,878 at 175,401): 
S25. In February-June 2003, about three years after 
the government had removed five or 
six DSN phones from 
the Day Room and SUFI had installed two DSN phones 
there (SUFI VIII, 09-1BCA~34,018 at 168,259, 
finding 202), Delta Squadron administrative personnel had 
available and used for official business three government 
DSN phones in the administrative area of the Day Room 
(tr. 10/143, 152, 168-69; supp. R4, tab 157 at 24, 32). 
Respondent's assertion that the Board failed to make the factual findings on 
Count VII required by the CAFC is invalid. Thus, there is no basis to rescind the 
holding in our Count VII decision. However, for clarification, we add finding S25 
thereto, as set forth above. To the extent of the foregoing clarification, we grant 
respondent's motion for reconsideration of our Count VII decision. 
Count XVIII. Respondent argues that the Board's statement that on Count 
XVIII, "the parties agree within one penny of the amount to be awarded to SUFI," 
(15-1BCA~35,878 at 175,405), is mistaken because for Count XVIII respondent 
proposed $178,265.87, not the $209,351.16 claimed by SUFI (gov't mot. at 40), and 
awarded by the Board on remand. 15-1BCA~35,878 at 175,405. 
SUFI argues that respondent tacitly admitted that if two errors in respondent's 
calculations- viz., double-counting the $22,129.36 in extra work previously granted by 
the Board and failing to include 202 hours of extra work performed by Ms. Ansola at 
the corrected hourly rate of $3 7 .26, plus 10% profit as ordered by the CAFC remand, 
(SUFI IX, 09-2 BCA ~ 34,201at169,094)- are corrected, the parties' computations do 
not differ (app. remand reply br. at 56-58). 
Respondent rejoins that 
"the court" never found that SUFI was entitled to the 
202 additional hours SUFI claimed for Ms. Ansola's extra work (gov't remand reply 
br. at 83). While the COFC made no findings about extra work hours (108 Fed. Cl. 
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287 at 311-12), the Board found that Ms. Ansola's 200 additional hours were included 
in SUFl's 13 February 2007 updated claim, (SUFI VIII, 09-1 BCA ii 34,018 
at 168,230, finding 72), and we have verified that by clerical error Ms. Ansola's 
2 hours of extra work on 22 August 2002 were omitted from SUFl's Count XVIII 
claim (ex. B205, tab 19A at 463, 471; app. remand reply hr. at 57 n.19). Therefore, 
respondent's calculation of Count XVIII damages required corrections, as SUFI 
demonstrated, and SUFl's calculation of$209,351.16 (app. remand reply hr. at 58) is 
correct. Having reconsidered our decision on Count XVIII, it is affirmed. 
Count IV. Respondent argues that awarding SUFI lost revenues on Count XI 
German Troops Housing at Sembach Building 212 would duplicate the lost revenues 
awarded on Count IV, A&B Bed Switch, Use of Pins and LTS Switch at 
Spangdahlem, 
Rhein Main, Ramstein, Vogelweh and Landstuhl base lodgings (gov't 
mot. at 40-41). Our 2 February 2015 decision correctly determined that there was no 
duplication of recovery with respect to Counts IV and XI. See 15-1BCAii35,878 
at 175,402-03. Respondent's motion for reconsideration repeats the same argument 
asserted in its remand brief (at 88). See id. at 175,402. Accordingly, respondent's 
argument is not a basis for reconsideration. See SUFI X, 10-1 BCA ii 34,327 at 
169,533 and decisions cited therein. Having reconsidered our decision on Count IV, it 
is affirmed. 
II. 
On 31March2015 SUFI moved for reconsideration of the Board's 2 February 
2015 decision on Count XVI lost 
revenues, seeking a $1,404,665 .10 increase of the 
amount awarded. The government's 30 April 2015 response to that motion stated: 
"The Respondent has no objection to the proposed calculation adjustments contained 
in Appellant's Motion for Reconsideration to Correct Calculation of Lost Profits 
Amount." Accordingly, we grant 
SUFI' s motion and award $57,17 5 .117.10 for 
Count XVI damages, a $1,404,665.10 increase of the amount awarded in our 
2 February 2015 decision. 
CONCLUSION 
We deny respondent's motion for reconsideration, except for the clarification of 
supplemental finding S 12 and the second sentence in the second paragraph under our 
"DECISION ON COUNT V," and the addition of supplemental finding S25 in our 
ruling on Count VII. We grant 
SUFI's motion for reconsideration and award 
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$57, 175,117 .10 in Count XVI damages, a $1,404,665 .10 increase of the amount 
awarded in our 2 February 2015 decision on remand. SUFI is entitled to interest on 
this revised amount for Count XVI at the Federal Reserve Board monthly prime rate, 
as held in our remand decision. See 15-1 BCA ii 35,878 at 175,405. 
Dated: 20 May 2015 
I 
concur 
Administrative Judge 
Acting Chairman 
Armed Services Board 
of Contract Appeals 
Administrative 
Armed Service rd 
of Contract Appeals 
--
I certify that the foregoing is a true copy of the Opinion and Decision of the 
Armed Services Board of Contract Appeals in ASBCA No. 55306, Appeal of SUFI 
Network Services, Inc., rendered in conformance with the Board's Charter. 
Dated: 
9 
JEFFREY D. GARDIN 
Recorder, Armed Services 
Board of Contract Appeals