CBRE Heery, Inc.
Docket: ASBCA 62420
Decision date: 2021-09-15

ARMED SERVICES BOARD OF CONTRACT APPEALS 
 
OPINION BY ADMINISTRATIVE JUDGE SWEET 
 
This appeal involves a contract to design and build a replacement medical clinic at 
Seymour Johnson Air Force Base.  Appellant CBRE Heery, Inc. (Heery)1 did not 
complete the project on time, and the Army Corps of Engineers (Corps) imposed 
liquidated damages.  Heery filed a claim, seeking recovery of its increased costs and 
remission of the liquidated damages due to government-caused delay.  The contracting 
officer (CO) issued a final decision (COFD) denying the claim. 
 
On appeal, the parties have elected to proceed under Board Rule 11.  Heery argues 
that the Corps’ direction to strengthen the door and walls of a room in the Medical 
Logistics Department after Heery already had installed the door and walls constituted a 
constructive change, and breached the government’s duty of good faith and fair dealing.  
The government responds that the contract documents required the room’s door and walls 
to be strengthened because the contract documents mandated that:  (1) the room be a 
                                              
1 Heery International, Inc. signed the contract documents (R4, tab 3.01 at 113, tab 3.06 
at 2210-11).  On December 15, 2017, CBRE Heery, Inc. entered into a change of 
name agreement with the government, amending the contract documents to 
substitute Heery International, Inc. with CBRE Heery, Inc.  (R4, tab 2.03)  For 
ease of reference, we refer to both entities as “Heery.”     
Appeal of - )  
 )  
CBRE Heery, Inc. ) ASBCA No. 62420 
 )  
Under Contract No. W9126G-08-D-0056 )  
   
APPEARANCES FOR THE APPELLANT: Heather F. Shore, Esq.  
  Brown & Ruprecht PC 
  Kansas City, MO 
 
Wade Purcell, Esq. 
    Counsel 
 
APPEARANCES FOR THE GOVERNMENT: Michael P. Goodman, Esq. 
    Engineer Chief Trial Attorney 
 Laura J. Arnett, Esq. 
    Engineer Trial Attorney 
    U.S. Army Engineer District, Savannah 
 

2 
 
vault for the storage of controlled substances; and (2) Heery comply with applicable 
codes, criteria, and standards, which required that vaults for the storage of controlled 
substances have strengthened doors and walls.  For the reasons discussed below, we 
agree with the government, and conclude that there was no constructive change or breach 
of the duty of good faith and fair dealing.  As a result, we deny the appeal.2          
 
FINDINGS OF FACT 
 
I.  Contract Documents 
A.  MATOC Contract 
1.  On September 19, 2008, the Corps awarded Multiple Award Task Order 
Contact W9126G-08-D-0056 (MATOC Contract) for the United States Air Force (Air 
Force; collectively with the Corps, government) medical design construction services for 
federal healthcare facilities to Heery (R4, tab 3.01 at 111-13). 
 
2.  The MATOC Contract incorporated by reference Federal Acquisition 
Regulation (FAR) clause 52.243-4, CHANGES (JUN 2007), which provided that Heery 
is entitled to an equitable adjustment for any changes that increase its costs of, or time 
required for, performance (R4, tab 3.01 at 150).   
 
3.  The MATOC Contract also included a RESPONSIBILITY OF THE 
CONTRACTOR FOR DESIGN (MAY 2002) Clause, which provided that: 
 
 (a) The Contractor shall be responsible for the professional quality, 
technical accuracy, and the coordination of all designs, drawings, 
specifications, and other non-construction services furnished by the 
Contractor under this contract.  The Contractor shall, without 
additional compensation, correct or revise any errors or deficiencies 
in its designs, drawings, specifications, and other non-construction 
services and perform any necessary rework or modifications . . . 
resulting from the design error or omission. 
 
 (b) The standard of care for all design services performed under this 
agreement shall be the care and skill ordinarily used by members of 
the architectural or engineering professions practicing under similar 
conditions at the same time and locality.  Notwithstanding the above, 
in the event that the contract specifies that portions of the Work be 
                                              
2 Because we find for the government on entitlement, we do not address the alleged 
number of days of delay or quantum, and deny the government’s motion to strike.  

3 
 
performed in accordance with a performance standard, the design 
services shall be performed so as to achieve such standards. 
  
 (c) Neither the Government’s review, approval or acceptance of, nor 
payment for, the services required under this contract shall be 
construed to operate as a waiver of any rights under this contract or 
of any cause of action arising out of the performance of the contract.   
 
(R4, tab 3.01 at 176-77)3 
B.  0039 RFP 
4.  On November 30, 2012, the government issued Request for Proposal 
No. W912HN-12-R-0039 (0039 RFP) against the MATOC Contract for the design and 
construction of a replacement medical clinic at Seymour Johnson Air Force Base in 
North Carolina (R4, tab 3.02 at 352-54).  The 0039 RFP included an order of precedence 
clause, which indicated that codes, criteria, and standards took precedence over the 
program for design (PFD), which took precedence over the drawings (R4, tab 3.02 
at 271-72).  
 
5.  First in order of precedence, the 0039 RFP included a list of codes, criteria, 
and standards with which a contractor had to comply.  Among the enumerated codes, 
criteria, and standards was United Facilities Criteria (UFC) 4-510-01 (Design:  Medical 
Military Facilities) (R4, tab 3.02 at 1485).  UFC 4-510-01 assigned a “Secure Storage, 
Cage” the room code “SSC01,” and a “Secure Storage, Vault,” the room code “SSV01” 
(R4, tab G-37 at 348).  For a Secure Storage, Vault (SSV01), the doors and walls had to 
be “[s]pecial.  Determined by the Design and Construction Agent in coordination with 
the Using Military Department” (id. at 320-22, 348).   
 
6.  The parties treat Army Regulation (AR) 190-51 as the government’s special 
determination, agreeing that Heery had to comply with AR 190-51 (app. br. at 8; gov’t br. 
at 28).  AR 190-51, Appendix B-3 addressed vaults for the storage of controlled 
substances in particular.  It required new doors for all risk levels
4 be “Class 5 vault doors 
[or to] . . . provide delay equal to or greater than the response time,” which we refer to as 
                                              
3 We use the Bates numbers, where available. 
4 Neither AR 190-51, nor the parties, define the risk levels.  In any event, as discussed 
below, Heery’s 100 percent corrected final design and the original door and walls 
it installed in Room 1919 did not meet AR 190-51, Appendix B-3’s requirements 
for any risk level. 

4 
 
class 5 or similar doors.5  (R4, tab 7.03 at 12626)  AR 190-51, Appendix B-3 also 
required walls for risk levels I and II to: 
 
[B]e constructed of a minimum of 8-inch-thick 
concrete reinforced vertically and horizontally on each face 
with ½ inch diameter reinforcing bars placed 9 inches on 
center and staggered to form a grid approximately 4 ½-inches 
square or with 8-inch thick reinforced concrete masonry with 
½-inch diameter reinforcing bars placed at 8 inches on center 
in block cells filled with grout or mortar and with horizontal 
joint reinforcement at every course.  Alternatively, walls may 
be constructed to provide delay equal to or greater than the 
response time. 
 
(Id.)  Walls for risk level III only could have the reinforced concrete option enunciated 
for risk levels I and II (id.).     
 
7.  UFC 4-510-01 also stated that “[f]eatures to be considered for vault storage 
areas are outlined in 21 CFR 1301.72” (R4, tab G-37 at 237).  Under 28 C.F.R. 
§ 1301.72(a) (together with AR 190-51, Appendix B-3, Controlled Substance Vault 
Standards), more than small amounts of schedule I and II controlled substances6 must be 
stored in a “vault.”  If constructed after September 1, 1971, that vault must have a door 
that provides for “30 man-minutes against surreptitious entry, 10 man-minutes against 
forced entry, 20 man-hours against lock manipulation, and 20 man-hours against 
radiological techniques,” which we refer to as delayed entry.  Id. at § 1301.74(a)(3)(ii).  
The vault also must have “walls constructed of at least 8 inches of reinforced concrete or 
other substantial masonry, reinforced vertically and horizontally with ½-inch steel rods 
tied 6 inches on center, or the structural equivalent.”  Id. at § 1301.74(a)(3)(i).  Under 
28 C.F.R. § 1301.72(b), schedule III, IV, and V controlled substances may be stored in 
various structures, including a safe, a “vault,” or a cage.  Id. at § 1301.72(b).  However, if 
a vault is used, then that vault must meet the requirements of 28 C.F.R. § 1301.72(a) (id. 
at § 1301.72(b)(2)).   
 
8.  Heery’s architect admitted that 21 C.F.R. § 1301.72 governed the storage of 
controlled substances (R4, tab G-22 (Matalon dep.) at 44-45, tab G-26 (Edney dep.) 
at 13-14). 
                                              
5 A class 5 door is “[a] large GSA certified steel door, typically like what you would 
believe a bank would have” (app. supp. R4, tab A-24 (Snow dep.) at 4). 
6 Schedules I, II, III, IV, and V enumerate controlled substances, with substances in the 
lower numbered schedules having a higher potential for abuse, lower currently 
accepted medical use, and/or less accepted safety for use under medical 
supervision.  21 U.S.C. § 812.     

5 
 
 
9.  Second in order of precedence, the 0039 RFP included a PFD, which contained 
a narrative and table describing each department.  The PFD was inconsistent about 
whether the Medical Logistics Department’s storage room (Room 1919)7 would be a 
vault.  On the one hand, the PFD table indicated that the Medical Logistics Department 
include a “Secure Storage Vault.”  On the other hand, the PFD table assigned Room 1919 
the SSC01 room code that UFC 4-510-01 used for a Secure Storage, Cage, instead of the 
SSV01 room code that UCF 4-510-01 used for a Secure Storage, Vault.  (R4, tab 3.02 
at 742-43, 799)  Moreover, the PFD was inconsistent about whether Room 1919 would 
store controlled substances.  The PFD narrative merely stated that the Medical Logistics 
Department would provide acquisition and inventory control services by receiving and 
storing materials in bulk stores areas, without specifying whether those materials would 
include controlled substances.  (R4, tab 3.02 at 755-56)  However, the PFD clearly 
required a vault for the storage of controlled substances in another department—the 
Pharmacy Department.  The PFD narrative indicated that the Pharmacy Department 
would provide for the “storage of pharmaceuticals . . . (including adequate storage of 
controlled substances in a dedicated vault).”  (R4, tab 3.02 at 742)     
 
10.  Third in order of precedence, the 0039 RFP included several drawings.  The 
0039 RFP drawings were inconsistent about whether Room 1919 was to be a vault or 
cage.  On the one hand, the 0039 RFP drawings labeled Room 1919 as a “Secure Storage 
Vault.”  On the other hand, Room 1919 had dashed-line walls.  (R4, tab 3.03 at 1-3)  The 
0039 RFP drawings clearly required a vault in the Pharmacy Department by labeling a 
room in the Pharmacy Department a “Vault Room,” and using solid-line walls for that 
room (id. at 1).  
 
C.  Heery’s Proposal          
 
11.  On February 7, 2013, Heery submitted a technical proposal in response to the 
0039 RFP (R4, tab 3.04 at 2051).   
 
12.  Heery’s technical proposal included a drawing, which showed a “Secure 
Storage Vault” room in the Medical Logistics Department with dashed-line walls, and a 
“Vault Room” in the Pharmacy Department with solid-line walls (R4, tab 3.04 at 2103).   
 
13.  Heery’s proposal also indicated that it would validate the layout of individual 
departments with the government at a design charrette with a process mapping session 
                                              
7 The Medical Logistics Department storage room was not originally labeled Room 1919; 
that designation came later (compare R4, tab 3.03 at 1-3 with R4, tab G-36 at 2).  
However, for the sake of consistency, we refer to the disputed room in the Medical 
Logistics Department that eventually became Room 1919 as “Room 1919,” even 
when referring to that room prior to it being labeled Room 1919. 

6 
 
that would track the critical flow of, inter alia, medication and medical supplies (R4, 
tab 3.04 at 2055).         
 
D.  TO CV01 
14.  On September 13, 2013, the Corps awarded Task Order (TO) CV01 on the 
MATOC Contract to Heery, which incorporated the 0039 RFP’s codes, criteria, and 
standards requirement, and the PFD, discussed above (R4, tab 3.06 at 2210, 2702-03, 
2715-16). 
 
15.  The original contract duration was 1,095 calendar days from the date of the 
issuance of the notice to proceed (R4, tab 3.06 at 2229).  The Corps issued the notice to 
proceed on October 24, 2013, making the original contract completion date (CCD) 
October 23, 2016 (see R4, tab 3.07).  Through modifications, the parties extended the 
CCD by 434 calendar days to December 31, 2017 (R4, tab G-19 at 5).  TO CV01 
authorized liquidated damages in the amount of $1,512 per calendar day that the 
contractor was late in completing it (R4, tab 3.06 at 2229). 
 
II.  Performance 
 
A.  Design Charrette 
 
16.  Between December 2, 2013, and December 12, 2013, Heery, the Corps, and 
the Air Force held a design charrette (R4, tab 8.01 at 12670), with separate meetings for 
each department (R4, tab G-45 (Bennett decl.) ¶ 6).  The purpose of the design charrette 
was to confirm the design requirements, and implement any changes or clarifications 
desired by the Air Force (id.; app. supp. R4, tab A-35 (Edney aff.) ¶ 91; app. supp. R4, 
tab A-64 (Matalon aff.) ¶ 80; R4, tab G-22 (Matalon dep. at 61).  Attendees on behalf of 
the Corps included Administrative Contracting Officer (ACO) Stephen Blanchard and 
Contracting Officer’s Representative (COR) Terry Brooks (R4, tab 8.01 at 12695; R4, 
tab G-28 (Brooks aff.) ¶¶ 4-5, 8; R4, tab G-30 (Blanchard aff.) ¶¶ 4, 6).  ACO Blanchard 
had the authority to interpret and change the contract; COR Brooks did not have that 
authority (R4, tab G-2, R4, tab G-3, R4, tab G-28 (Brooks aff.) ¶ 5).     
 
17.  At the Medical Logistics Department meeting, Air Force Representatives 
clarified “that the Medical Logistics Vault Room in the new clinic would be used for 
storage of narcotics” (R4, tab G-29 (Wingate decl.) ¶ 7; see also R4, tab G-44 (Peeler 
decl.) ¶ 5; R4, tab G-45 (Bennett decl.) ¶ 8).  Heery acknowledged the Air Force 
Representatives’ clarification, indicating in the meeting minutes, which it prepared, that 
Room 1919 would store “[n]arcotics” (R4, tab 8.01 at 12690).  Thus, the parties replaced 
Room 1919’s dashed-line walls with solid-line walls on the drawings.  However, while 
the drawings continued to label Room 1919 as a “vault,” they inconsistently assigned 

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Room 1919 the room code SSC01 that UFC 4-510-01 used for a Secure Storage, Cage. 
(R4, tab 8.01 at 12742) 
 
18.  At the Pharmacy Department meeting, Air Force Representatives informed 
Heery that the Air Force would use a Pyxis safe—instead of a vault—to store controlled 
substances (R4, tab G-45 (Bennett decl.) ¶ 7).  Heery acknowledged that change, 
indicating in its meeting minutes that the Pharmacy Department would contain a “Pyxis 
C2 safe versus a vault,” and crossing out the Pharmacy Department Vault Storage on the 
equipment list and hand writing “ch[a]ng[e] to safe” (R4, tab 8.01 at 12685, 12822).  The 
parties also eliminated the Pharmacy Department Vault on the drawings (id. at 12,744).      
 
19.  ACO Blanchard participated in the Medical Logistics Department and 
Pharmacy Department meetings.  He had knowledge that Air Force Representatives 
clarified that Room 1919 would store controlled substances, and eliminated the Pharmacy 
Department vault.  ACO Blanchard did not object to that clarification and change.  (see 
R4, tab G-30 (Blanchard aff.) ¶¶ 8-9) 
 
20.  On January 9, 2014, COR Brooks emailed Heery a revised PFD, and a list of 
PFD changes (R4, tab G-25 at 304).  Having noticed that Room 1919 was mislabeled 
SSC01, the government changed that room code to SSV01 in the revised PFD (R4, 
tab 4.01; R4, tab 3.08 at 4049,R4, tab G-45 (Bennett decl.) ¶¶ 12, 15).  The list of PFD 
changes highlighted that the revised PFD changed Room 1919’s room code to SSV01 by 
highlighting the SSV01 Code in purple (R4, tab G-25 at 2430).  COR Brooks copied 
ACO Blanchard on the revised PFD email (id. at 303).  ACO Blanchard was aware of the 
Room 1919 room code change, and did not object (R4, tab G-30 (Blanchard aff.) ¶¶ 10-
12).  
 
B.  Heery’s Designs 
 
21.  Heery’s 35 percent and 65 percent design drawings acknowledged that 
Room 1919 would be a vault by labeling it a “Secure Vault,” assigning it the corrected 
SSV01 room code, and using solid-line walls (R4, tabs G-49-50).  Heery also provided 
a 35 percent consolidated design analysis, which acknowledged that the revised PFD 
changed Room 1919’s room code to SSV01 (R4, tab G-30 at 29; see also id. at ¶ 11; 
R4, tab G-45 (Bennett decl.) ¶ 20).       
 
22.  Heery discussed requesting a modification or equitable adjustment for the 
substantive changes made during the design phase of the project, but made the business 
decision not to do so because there were so many additions and deletions that the analysis 
would not be worth the effort (R4, tab G-24 (Kemp dep.) at 42-43, 46-47).  Indeed, there 
is a significant chance that such an analysis would have shown that Heery owed the 
government money because the PFD revisions reduced the project’s total square footage 

8 
 
from 62,577 net square feet to 60,991 net square feet (R4, tab G-30 (Blanchard decl.) 
¶ 15, ex. C at 32; see also R4, tab G-24 at 42). 
 
23.  In two separate questions posed to Heery in March 2014, the Corps inquired 
about the Pharmacy Department vault.  In response to both inquiries on March 19, 2014, 
Heery acknowledged that Room 1919 would store controlled substances by stating that 
“[a] vault was provided for in the warehouse area [Medical Logistics Department]8 to 
house high-target medications that are received in the facility.  Users did not request a 
constructed vault within the [Pharmacy] department as they use stand alone safes.”  (R4, 
tab 8.02 at 13976, 14013)         
 
24.  Heery’s 100 percent corrected final design drawings (100 percent design) 
acknowledged that Room 1919 would be a vault by labeling it “Secure Vault 1919 
SSV01,” and using solid-line walls (R4, tab G-36 at 2).  However, Room 1919’s door 
(Door) did not comply with the Controlled Substances Vault Standards because the 
100 percent design’s Door was a 1 ¾-inch thick hollow metal door (R4, tab 3.11), but the 
Controlled Substances Vault Standards required a class 5 door, or a door that delayed 
entry (R4, tab 7.03 at 12626; app. supp. R4, tab A-1 (Brooks dep.) at 35; app. supp. R4, 
tab A-64 (Matalon aff.) ¶ 110).  Likewise, the 100 percent design’s walls (Walls) did not 
comply with the Controlled Substances Vault Standards because the 100 percent design’s 
Walls were reinforced 16 inches or 48 inches on center (R4, tab 3.10 at 2 § 15, 3 § 11; 
R4, tab G-19 at 16-17), but the Controlled Substances Vault Standards required 
reinforcement 6 inches, 8 inches, or 9 inches on center (R4, tab 7.03 at 12626; see also 
app. supp. R4, tab A-35 (Edney aff.) ¶¶ 132, 147-51).      
 
25.  The government approved the 100 percent design on January 22, 2015 (R4, 
tab 3.11; R4, tab G-36). 
  
C.  Construction and Dispute Regarding the Walls and the Door 
 
26.  Heery began constructing the Walls on December 7, 2015 (R4, tab 6.01 
at 5510).  Heery installed the Door on April 27, 2016 (id. at 6076).  Heery originally 
constructed Room 1919 in accordance with its 100 percent design, such that the Door and 
the Walls did not comply with the Controlled Substances Vault Standards (app. supp. R4, 
tab A-35 (Edney aff.) ¶¶ 117, 148; R4, tab G-19 at 19-20; app. supp. R4, tab A-1 (Brooks 
dep.) 134, 166-67; R4, tab G-24 (Kemp dep.) at 69-70).  The Corps inspected the Walls 
for compliance with the drawings as they were being constructed, but did not know that 
the 100 percent design failed to comply with the Controlled Substances Vault Standards 
(app. supp. R4, tab A-85; see also app. supp. R4, tab A-78 at 1). 
 
                                              
8 The parties agree that the term “warehouse area” in Heery’s March 19, 2014 responses 
referred to the Medical Logistics Department (R4, tab G-19 at 14; app. br. at 30). 

9 
 
27.  At an unidentified time after installation, the Air Force determined that the 
Door was not proper (R4, tab G-29 (Wingate decl.) ¶ 14, tab G-31 (MacConnell decl.) 
¶ 9).  Air Force personnel expressed their concerns to COR Brooks (R4, tab G-31 
(MacConnell decl.) ¶ 9).  
 
28.  On May 9, 2017, COR Brooks expressed his concerns to Heery that the Door 
did not satisfy 21 C.F.R. § 1301.72 (R4, tab G-46 (Brooks decl.) ¶ 12); app. supp. R4, 
tab A-79 (Kemp aff.) ¶ 65). 
 
29.  On May 11, 2017, Heery responded to COR Brooks that the Door was not a 
pharmacy vault door requiring compliance with 21 C.F.R. § 1301.72, and any change 
would require a modification (app. supp. R4, tab A-84 at 4-5). 
 
30.  On May 11, 2017, COR Brooks responded that he did not see how a 
modification was required because, since Room 1919 would store controlled substances, 
the Door had to comply with AR 190-51, Appendix B-3.  COR Brooks also raised 
concerns that the Walls did not satisfy AR 190-51.  (App. supp. R4, tab A-84 at 1)  In a 
separate email to Heery that same day, Mr. Brooks questioned whether the Door satisfied 
AR 190-51 for controlled substances, and reiterated his concern about the Walls (app. 
supp. R4, tab A-85 at 722).  
 
31.  On May 12, 2017, Heery responded by describing the Walls’ reinforcement 
(R4, tab G-16 at 923). 
 
32.  On May 26, 2017, Heery emailed the Corps indicating that, if Room 1919 was 
to contain controlled substances, then Heery would have to replace the Walls (app. supp. 
R4, tab A-61). 
 
33.  On May 31, 2017, ACO Blanchard informed Heery that the Door did not 
appear to satisfy AR 190-51, Appendix B-3 and that the Walls did not appear to satisfy 
21 C.F.R. § 1301.71.  ACO Blanchard asked Heery to produce documentation or test 
reports indicating that the Door satisfied AR 190-51, Appendix B-3, and to respond to the 
Corps’ concerns regarding the Walls.  (R4, tab 4.03) 
 
34.  On June 5, 2017, Heery emailed the Corps recommending the installation of 
an aluminum security mesh lining along the Walls (R4, tab G-16 at 2-4, tab G-46 
(Brooks decl.) at ¶ 14).   
 
35.  On June 8, 2017, the government confirmed that it would accept the 
installation of security mesh (R4, tab 4.04).   
 
36.  On June 19, 2017, COR Brooks indicated that the mesh had to be steel.  He 
also noted that the Door issue “is still in your court.”  (R4, tab G-16 at 5)   

10 
 
 
37.  On June 27, 2017—47 days after its last communication regarding the Door—
Heery proposed to COR Brooks that Heery install a class 5 safe instead of replacing the 
Door.  COR Brooks responded on June 28, 2017 that a safe would not be satisfactory 
because many of the controlled substances would enter on pallets or boxes, and would 
not be broken down until needed in the Pharmacy, so the Air Force wanted to be able to 
spread the substances out on the shelves.  (App. supp. R4, tab A-42) 
 
38.  On July 21, 2017, Heery provided a recommended method for reinforcing the 
Walls with steel security mesh (R4, tab 4.05).   
 
39.  In a July 25, 2017 email to Heery, COR Brooks accepted Heery’s proposed 
method for reinforcing the Walls with steel security mesh.  COR Brooks noted in the 
email that he still needed a response regarding whether the Door satisfied AR 190-51.  
(R4, tab G-16 at 18) 
 
40.  COR Brooks then contacted the Door manufacturer directly on July 25, 
2017.  The manufacturer confirmed that the Door did not comply with AR 190-51, 
Appendix B-3.  (R4, tab G-46 (Brooks decl.) at ¶ 18)  On July 25, 2017, COR Brooks 
contacted Heery and informed it that a class 5 door would be needed to comply with 
AR 190-51, Appendix B-3 (R4, tab G-16 at 20-21).  
 
41.  Contrary to Heery’s assertion, we find that the speed at which the government 
responded to Heery regarding the Door and the Walls was reasonable because of the 
complexity of the issues and the time it took Heery to respond to government concerns. 
 
42.  On July 26, 2017, Heery emailed COR Brooks requesting a directive to install 
a class 5 door (app. supp. R4, tab A-94).   
 
43.  On August 10, 2017—11 business days after Heery’s request—
ACO Blanchard provided formal direction to Heery to change the Door to comply with 
AR 190-51, Appendix B (R4, tab 4.07).  Given its short duration, we conclude that that 
11 business-day response-time was reasonable. 
 
44.  Heery subsequently installed a class 5 door, (R4, tab 6.02 at 10962), and the 
security mesh (R4, tab 2.01 at 64-67). 
 
45.  Heery achieved substantial completion of the replacement medical center on 
October 31, 2019—669 calendar days after the December 31, 2017 modified CCD.  
Therefore, the government withheld $1,011,528 (669 calendar days x $1,512 per day) in 
liquidated damages.  (R4, tab 8.05) 
 

11 
 
III.  Procedural History 
 
46.  On March 14, 2018, Heery submitted a request for an equitable adjustment 
(REA) seeking $49,814—representing the cost of correcting the Door and the Walls—
and 124 days of concurrent delay for the alleged government-directed change of 
reinforcing the Door and the Walls (R4, tab 4.09 at 1-3). 
 
47.  The government denied the REA on July 15, 2019 (R4, tab 4.10). 
 
48.  On July 29, 2019, Heery submitted a request for a COFD on its REA, which 
Heery subsequently certified (R4, tabs 2.01-2.02). 
 
49.  On November 25, 2019, the CO issued a COFD denying the claim (R4, 
tab 1.02).  Heery received the COFD on December 2, 2019 (R4, tab 1.03). 
 
50.  On February 25, 2020, Heery appealed that decision to the Board (R4, 
tab 1.01). 
 
DECISION 
 
Heery argues that the government constructively changed the contract documents 
and breached its duty of good faith and fair dealing, such that Heery is entitled to an 
equitable adjustment for its increased costs of, and time required for, performance; and 
remission of the liquidated damages.  It is the contractor’s burden to prove that the 
government constructively changed contract documents, CDM Constructors, Inc., 
ASBCA No. 60454, 18-1 BCA ¶ 37,190 at 181,011, breached the duty of good faith and 
fair dealing, Kelly-Ryan, Inc., ASBCA No. 57168, 18-1 BCA ¶ 36,944 at 180,034, or 
caused or contributed to a delay, such that the contractor is entitled to remission of the 
liquidated damages imposed for that delay.  Atlantic Maintenance Co., ASBCA 
No. 40454, 96-2 BCA ¶ 28,323, at 141,415.  As discussed in greater detail below, Heery 
has not met its burden of showing that the government caused or contributed to the delay 
by constructively changing the contract documents, or breaching the duty of good faith 
and fair dealing.   
 
 I.  Heery has Failed to Meet its Burden of Proving That the Government     
               Constructively Changed the Contract Documents 
 
Heery has failed to meet its burden of proving that the government constructively 
changed the contract documents.  In order to establish that there was a constructive 
change, a contractor must show that:  (1) an official compelled it to perform work not 
required under the terms of the contract; (2) the official directing the change had 
contractual authority to alter the contractor’s duties unilaterally; (3) the official enlarged 
the contractor’s performance requirements, and (4) the added work was not volunteered, 

12 
 
but resulted from the official’s direction.  Alfair Dev. Co., ASBCA Nos. 53119, 53120, 
05-2 BCA ¶ 32,990, at 163,515.  “Where as a result of the Government’s 
misinterpretation of contract provisions a contractor is required to perform more or 
different work, or to higher standards, not called for under its terms, the contractor is 
entitled to equitable adjustments pursuant to the Changes Article, including extensions of 
time.”  Emerson-Sack-Warner Corp., ASBCA No. 6004, 61-2 BCA ¶  3,248, at 16,827.  
However, a contractor must show that the change caused its increased costs or delay.  
Stewart & Stevenson Servs., Inc., ASBCA No. 43631, 98-1 BCA ¶ 29,653 at 146,925.  
In determining what work a contract requires, “clear and unambiguous [contract 
provisions] must be given their plain and ordinary meaning, and we may not resort to 
extrinsic evidence to interpret them.”  Coast Fed. Bank, FSB v. United States, 323 F.3d 
1035, 1040 (Fed. Cir. 2003) (en banc).  We construe “the contract so as to effectuate its 
spirit and purpose giving reasonable meaning to all parts of the contract.”  ECCIC Metag, 
JV, ASBCA No. 59031, 15-1 BCA ¶ 36,145, at 176,418.  “An ambiguity exists when a 
contract is susceptible to more than one reasonable interpretation.”  E.L. Hamm & Assoc., 
Inc. v. England, 379 F.3d 1334, 1341 (Fed. Cir. 2004).  If a contract is ambiguous, we 
may look to the parties’ pre-dispute interpretations of the contract.  As we have noted, 
“the interpretation of an agreement before a controversy has developed is entitled to great 
weight . . . .”  Sundstrand Corp., ASBCA No. 51572, 01-1 BCA ¶ 31,167 at 153,956; see 
also Blinderman Constr. Co. v. United States, 695 F.2d 552, 558 (Fed. Cir. 1982) (same).  
Thus, a party may be bound by its interpretation of an unclear contract provision during 
performance.  See Head, Inc., ASBCA No. 39824, 92-1 BCA ¶ 24,755 at 123,518.   
Here, as discussed in greater detail below, Heery has not met its burden of 
showing that the government compelled it to perform work not required under the terms 
of the contract.  Even if it had made such a showing, Heery’s constructive change claim 
still would fail because it has shown neither that any change caused its increased costs 
and delay, nor that any change enlarged Heery’s performance.     
 A.  Heery has not met its Burden of Showing That the Government Compelled it  
                  to Perform Work not Required Under the Terms of the Contract 
 
Heery argues that the government compelled it to perform work not required under 
the terms of the contract because the government directed Heery to construct Room 1919 
in accordance with the Controlled Substances Vault Standards, when the contract 
documents did not require it to do so (app. br. at 80-81, 117).  That argument ignores the 
fact that it was the combination of the contract documents’ requirements that Room 1919 
be a vault for the storage of controlled substances, and that vaults for the storage of 
controlled substances comply with the Controlled Substances Vault Standards, that 
mandated that Room 1919 comply with the Controlled Substances Vault Standards.  
First, the contract documents required that Room 1919 be a vault for the storage of 
controlled substance.  It is true that the contract documents were ambiguous about 

13 
 
whether Room 1919 had to be a vault, and whether the Air Force would use that vault to 
store controlled substances (findings ¶¶ 9-10).  On the one hand, the original PFD and the 
0039 RFP drawings indicated that Room 1919 was a “Secure Storage Vault.”  
On the other hand, the original PFD assigned Room 1919 the SSC01 room code that 
UFC 4-510-01 used for a Secure Storage, Cage, and the 0039 RFP drawings used a 
dashed-line for Room 1919’s walls.  (Findings ¶¶ 9-10)  Moreover, the original PFD was 
ambiguous about whether Room 1919 would store controlled substances.  The original 
PFD merely stated that the Medical Logistics Department would provide acquisition and 
inventory control services by receiving and storing materials in bulk stores areas, without 
any indication one way or the other whether those materials would include controlled 
substances (finding ¶ 9). 
However, prior to the controversy, the parties interpreted the contract documents 
as requiring that Room 1919 be a vault for the storage of controlled substances.  In 
particular, at and after the design charrette—at which Heery’s proposal had promised 
Heery would validate the layout of individual departments and track the flow of 
medication (finding ¶ 13)—the government corrected the drawings to use solid-line walls 
for Room 1919, corrected the PFD to use room code SSV01 for Room 1919, and 
informed Heery that Room 1919 would store controlled substances (findings ¶¶ 17, 20).9  
More importantly, Heery agreed to the government’s interpretation of the contract 
documents as required that Room 1919 be a vault, as evidenced by the facts that Heery 
showed Room 1919 as a “vault,” with the SSV01 room code and solid-line walls in its 
35 percent, 65 percent, and 100 percent designs (findings ¶¶ 21, 24).  Further, Heery 
agreed to the government’s interpretation of the contract documents as requiring that that 
vault store controlled substances, as evidenced by the facts that its design charrette 
meeting minutes acknowledged that the Medical Logistics Department would store 
“[n]arcotics,” and it repeatedly responded to government inquiries by stating that “[a] 
vault was provided for in the warehouse area [Medical Logistics Department] to house 
                                              
9 The parties do not address whether the government’s interpretation of the contract 
documents as requiring that Room 1919 be a vault for the storage of controlled 
substances was an interpretation made by an individual with authority to do so.  
However, we note that, at a minimum, ACO Blanchard—who had the authority to 
interpret or change the contract documents (finding ¶ 16)—ratified that 
interpretation or change of the Air Force and COR Brooks because ACO 
Blanchard knew of that interpretation or change by participating in the design 
charrette and being copied on the January 9, 2014 email, and did not object to that 
interpretation or change under circumstances when he should have done so.  
(findings ¶¶ 19-20); see also Winter v. Cath-Dr/Balti Joint Venture, 497 F.3d 
1339, 1347 (Fed. Cir. 2007); Harbert/Lummus Agrifuels Projects v. United States, 
142 F.3d 1429, 1433-34 (Fed. Cir. 1998); L.C. Gaskins Constr. Co., ASBCA 
No. 58550 et al., 17-1 BCA ¶ 36,780 at 179,294; Brown Constr. Co., ASBCA 
No. 22648, 79-1 BCA ¶ 13,745 at 67,368.      

14 
 
high-target medications that are received in the facility” (findings ¶¶ 17, 23 (emphasis 
added)).  Thus, Heery is bound by its pre-dispute interpretation of the contract documents 
as requiring that Room 1919 be a vault for the storage of controlled substances.   
 
Second, the contract documents required that vaults used for the storage of 
controlled substances—such as Room 1919—comply with the Controlled 
Substances Vault Standards.  The contract documents required that Heery comply with 
UFC 4-510-01, which in turn mandated that vaults for the storage of controlled 
substances comply with the Controlled Substances Vault Standards (findings ¶¶ 5-7).10  
Because the contract documents required that vaults for the storage of controlled 
substances comply with the Controlled Substances Vault Standards, the government did 
not compel Heery to perform work not required under the terms of the contract 
documents when it directed that Room 1919 comply with the Controlled Substances 
Vault Standards. 
 
Heery argues that the contract documents’ use of the term “vault,” had no legal 
significance (app. br. at 81-82, 88).  That argument ignores our obligation to look at the 
plain language of the contract documents, and to construe them so as to give 
reasonable meaning to all their parts.  Coast Fed. Bank, 323 F.3d at 1040; ECCI-C, 15-1 
BCA ¶ 36,145, at 176,418.  It also ignores the fact that UFC 4-510-01 assigned 
significance to the term vault by imposing particular requirements for vaults (finding ¶ 5).   
 
Similarly, Heery argues that it merely used the term “vault” in its designs because 
that was the term the government used, and Heery did not want to cause confusion (app. 
br. at 31).  However, Heery was responsible for the professional quality and the technical 
accuracy of its designs, and it had to exercise the standard of care an ordinary member of 
the architecture or engineering profession would use (finding ¶ 3).  Again, the use of the 
term vault had significance because UFC 4-510-01 imposed particular requirements for 
vaults (finding ¶ 5).  A reasonable professional would have recognized the significance of 
using the term vault—particularly when coupled with its use of the SSV01 room code 
used in UFC 4-510-01 (findings ¶¶ 21, 24)—because it was the contractor’s duty to 
ensure compliance with that standard (finding ¶ 5).  Thus, having agreed in its designs to 
provide a vault, it was Heery’s obligation to ensure that that vault complied with 
UFC 4-510-01. 
 
Also meritless is Heery’s argument that, under the order of precedence clause, the 
UFC 4-510-01’s room codes take precedence over the drawings’ “vault” language (app. 
br. at 20).  It is the inconsistency between the drawings’ room code and the drawings’ 
                                              
10 In particular, UFC 4-510-01 requires that vaults comply with:  (1) AR 190-51, 
which requires that vaults for the storage of controlled substances comply with 
AR 190-51, Appendix B-3 (finding ¶ 6); and (2) 21 C.F.R. § 1301.72, which sets 
standards for vaults for the storage of controlled substances (finding ¶ 7). 

15 
 
vault language—and not between the UFC 4-510-01’s room code and the drawings’ vault 
language—that created the ambiguity (finding ¶ 10).  Because the inconsistency was 
within the same document, the order of precedence clause does not help resolve that 
inconsistency (finding ¶ 4).    
 
Heery also argues that the government never informed Heery that the government 
changed Room 1919’s room code to SSV01 (app. br. at 92).  That is incorrect.  The 
government informed Heery of that change by expressly highlighting the room code 
change in the list of PFD changes (finding ¶ 20).  Indeed, the facts that Heery 
acknowledged that the revised PFD changed Room 1919’s room code to SSV01 and that 
all of Heery’s designs use room code SSV01 for Room 1919, show that Heery was aware 
of the change (findings ¶¶ 21, 24).    
 
In its reply brief, Heery argues that UFC 4-510-01 did not require that vaults 
comply with 21 C.F.R. § 1301.72 because the language in UFC 4-510-01 providing that 
“[f]eatures to be considered for vault storage areas are outlined in 21 C.F.R. § 1301.72”  
is not mandatory (app. reply. at 86-87; finding ¶ 7).  As an initial matter, Heery waived 
that argument by failing to raise it in its opening brief.  Hannon v. Dep’t of Justice, 
234 F.3d 674, 680 (Fed. Cir. 2000).  In any event, that argument is meritless.  “The words 
‘act to be done’ must be read ‘act required to be done . . . .’”  Moore v. Los Angeles Iron 
& Steel Co., 89 F. 73, 76 (S.D. Cal. 1898).  The act at issue here—to “consider[]”—
means “[t]o fix the mind on, with a view to careful examination; to examine; to inspect.  
To deliberate about and ponder over.  To entertain or give heed to.”  BLACK’S LAW 
DICTIONARY, 306 (6th ed. 1990).  Thus, UFC 4-510-01’s “to be considered” 
language mandated that Heery examine, inspect, entertain, and give heed to the features 
in 21 C.F.R. § 1301.72.  And indeed, Heery’s architect admits that 21 C.F.R. § 1301.72 
governed the storage of controlled substances (finding ¶ 8).  In any event, the argument is 
beside the point because Heery does not dispute that AR 190-51, Appendix B-3 applied 
to vaults for the storage of controlled substances (app. reply at 86-87).  
 
In its reply brief, Heery also argues that 21 C.F.R. § 1301.72 did not require that 
Room 1919 comply with 21 C.F.R. § 1301.72(a)’s requirements for vaults because 
21 C.F.R. § 1301.72(b) permitted the use of a cage for schedule III, IV, and V controlled 
substances (app. reply at 40).  Heery waived that argument by failing to raise it in its 
opening brief.  Hannon, 234 F.3d at 680.  In any event, the argument is meritless.  While 
Heery is correct that 21 C.F.R. § 1301.72(b) permitted the use of a cage for schedule III, 
IV, and V controlled substances, it mandated that, if a vault was used for schedule III, IV, 
and V controlled substances, that vault had to comply with 21 C.F.R. § 1301.72(a) 
(finding ¶ 7).  And, as discussed above, the government clarified that Room 1919 would 
be a vault, and Heery agreed that Room 1919 would be a vault (findings ¶¶ 17, 20-21, 
23-24).  Therefore, having agreed to a vault—and not a cage—21 C.F.R. § 1301.72(b) 
required Heery to construct that vault in accordance with 21 C.F.R. § 1301.72(a), 
regardless of which schedule controlled substances that vault would hold (finding ¶ 7).  

16 
 
In any event, the argument is beside the point because AR 190-51, Appendix B-3 
required the use of a vault for the storage of all controlled substances, regardless of 
schedule (finding ¶ 6). 
 
Heery also argues in its reply brief that it was impossible for Room 1919 to 
comply with both AR 190-51, Appendix B-3 and 28 C.F.R. § 1301.72(a) (app. reply 
at 84-86).  Again, Heery waived that argument by failing to raise it in its opening brief.  
Hannon, 234 F.3d at 680.  And, again, the argument is meritless.  Heery could comply 
with both AR 190-51, Appendix B-3’s 8 inches or 9 inches on center wall 
reinforcement requirement and 21 C.F.R. § 1301.72(a)’s 6 inches on center wall 
reinforcement requirement by complying with the stricter 21 C.F.R. § 1301.72(a) 
requirement (findings ¶¶ 6-7).  Moreover, Heery has failed to show that AR 190-51, 
Appendix B-3’s requirement that Heery install a class 5 door or a door that provides 
equal or greater delay was substantially different than 21 C.F.R. § 1301.72(a)’s 
requirement for a door that provides for 30 man-minutes against surreptitious entry, 
10 man-minutes against forced entry, 20 man-hours against lock manipulation, and 
20 man-hours against radiological techniques (findings ¶¶ 6-7).  To the extent 
AR 190-51, Appendix B-3 imposed a stricter standard, Heery could have (and did) 
comply with both the AR 190-51, Appendix B-3 and 21 C.F.R. § 1301.72(a) by 
complying with the stricter AR 190-51, Appendix B-3 requirements.  Thus, Heery has 
failed to meet its burden of showing that the government compelled Heery to perform 
additional work not required under the terms of the contract documents.   
 
 B.  Even if the Government Had Changed the Contract’s Requirements, That  
       Change Would Not Have Caused Heery’s Increased Costs and Delay 
 
Even if the government had compelled Heery to perform additional work (which 
was not the case), that would not have caused Heery’s increased costs and delay.  If there 
was a change, it would have been having Room 1919 be a vault for the storage of 
controlled substances because, as discussed above, that triggered Heery’s obligation to 
ensure that the vault comply with the Controlled Substances Vault Standards.   
 
As discussed above, that was not a change.  But even if it were, that change 
occurred at and immediately after the design charrette because that is when the 
government clearly communicated to Heery its interpretation that Room 1919 was a vault 
for the storage of controlled substances (findings ¶¶ 17, 20).  And indeed, Heery knew 
of, and agreed to, any changes by using the term “vault,” the SSV01 room code, and 
solid-line walls for Room 1919 in its 35 percent, 65 percent, and 100 percent designs; 
acknowledging in its design charrette meeting minutes that the parties agreed that 
Room 1919 would store “[n]arcotics;” and repeatedly assuring the government that 
Room 1919 would be a vault for the storage of high-target medications (findings ¶¶ 17, 
21, 23-24).  Because Heery knew of—and agreed to—any change of having Room 1919 
be a vault for the storage of controlled substances well before it commenced construction 

17 
 
of Room 1919, it was Heery’s failure to satisfy its obligation of ensuring that that vault 
complied with the Controlled Substances Vault Standards—and not any change in the 
room’s characteristics—that caused any increased costs or delays resulting from the 
correction of the non-compliant door and walls.  Having failed to show that any change 
caused any increased costs or delay, Heery’s constructive change claim must fail.  
Stewart & Stevenson, 98-1 BCA ¶ 29,653 at 146,925.   
 
Heery argues that the government could not enforce the requirements that 
Room 1919 comply with the Controlled Substances Vault Standards because the 
government approved Heery’s 100 percent design and inspected the work (app. br. 
at 95-102; findings ¶¶ 25-26).  “The government cannot properly be blamed for 
approving the design when appellant failed to inform the government that its design 
deviated from Task Order . . . requirements.”  EEC Int’l, LLC, ASBCA No. 58875, 20-1 
BCA ¶ 37,683 at 182,966.  Similarly, “[w]here the contract places on the contractor the 
burden of compliance, the presence or absence of a Government inspector does not shift 
responsibility for the sufficiency of the work from the appellant to the government.”  
Panhandle Grading & Paving, Inc., ASBCA No. 38539, 90-1 BCA ¶ 22,561 at 113,225.  
Here, prior to the government’s approval of the 100 percent design, Heery did not inform 
the government—and thus the government was not aware—that the Door and Walls did 
not comply with the Controlled Substances Vault Standards (finding ¶ 26).  Moreover, it 
was the obligation of Heery—and not the government—to ensure that the Door and the 
Walls complied with the Controlled Substances Vault Standards (findings ¶¶ 5-7).  
Indeed, the MATOC Contract expressly stated that “[n]either the Government’s review, 
approval or acceptance of, nor payment for, the services required under this contract shall 
be construed to operate as a waiver of any rights under this contract or of any cause of 
action arising out of the performance of the contract” (finding ¶ 3).  Thus, the 
government’s approval of the 100 percent design and inspection of the work did not 
relieve Heery of its obligation to ensure that Room 1919 complied with the Controlled 
Substances Vault Standards.    
 
 C.  Even if the Government Had Changed the Contract Requirements, Heery has  
       not Shown That any Change Enlarged its Performance Requirements 
 
Even if the government had changed the contract requirements, Heery has not 
shown that any change enlarged its performance requirements.  As discussed above, any 
change was requiring that Room 1919 be a vault for the storage of controlled substances.  
Even assuming that the contract documents did not require that Room 1919 be a vault for 
the storage of controlled substances, the contract documents still unambiguously would 
have required one vault for the storage of controlled substances, and the government only 
insisted on one vault for the storage of controlled substances (findings ¶¶ 9-10, 43).  
While the unambiguously-required vault originally was in the Pharmacy Department 
(findings ¶¶ 9-10), and the government ultimately insisted on a vault in the Medical 
Logistics Department (finding ¶ 43), Heery has presented no evidence that any moving of 

18 
 
the vault increased its costs or the time required for construction.  On the contrary, the 
fact that Heery made the conscientious decision not to seek an equitable adjustment for 
any change during the design phase (finding ¶ 22)—despite agreeing to provide a vault 
for the storage of controlled substances in the Medical Logistics Department 
(findings ¶¶ 21, 23-24)—strongly suggests that any changes to the vault did not increase 
the cost, or time, required to perform.  Because Heery has not shown that any change 
enlarged its performance requirements, its constructive change claim must fail.  Alfair, 
05-2 BCA ¶ 32,990 at 163,515.   
 
II.  The Government did not Breach its Duty of Good Faith and Fair Dealing 
The government did not breach its duty of good faith and fair dealing (see app. br. 
at 107-15).  Every contract imposes upon each party a duty of good faith and fair dealing 
in its performance and enforcement.  Future Forest, LLC v. Sec’y of Agriculture, 
849 Fed. App’x 922, 926 (Fed. Cir. 2021).  The duty includes a duty not to interfere with 
the other party’s performance, and not to act so as to destroy the reasonable expectations 
of the other party regarding the fruits of the contract.  Metcalf Constr. Co. v. United 
States, 742 F.3d 984, 991 (Fed. Cir. 2014).  A party cannot use the duty of good faith and 
fair dealing to expand another party’s contractual duties beyond those in the express 
contract, or to create duties inconsistent with the contract’s provisions.  Future Forest, 
849 Fed. App’x at 926.  However, a failure to respond to a contractor within a reasonable 
time may breach the duty of good faith and fair dealing.  Relyant, LLC, ASBCA 
No. 59809, 18-1 BCA ¶ 37,085 at 180,539 (holding that a four-month delay between a 
revised request to modify a statement of work and the government issuing that 
modification was unreasonable, and breached the duty of good faith and fair dealing).  
Here, Heery first argues that the government breached its duty of good faith and 
fair dealing by failing to identify Room 1919’s defects earlier (app. br. at 109-12).  
However, Heery cannot use the duty of good faith and fair dealing to create a duty to 
notice Room 1919’s defects because that is inconsistent with the contract documents’ 
provision that it was the obligation of Heery—and not the government— to ensure that 
Room 1919, as a vault for the storage of controlled substances, complied with the 
Controlled Substances Vault Standards (findings ¶¶ 5-7).   
Heery also argues that the government breached the duty of good faith and fair 
dealing by failing to direct Heery to install a class 5 door earlier (app. br. at 109-15).  As 
in Relyant, we look to the date the contractor submitted a specific request in determining 
whether the government’s response-time was reasonable.  18-1 BCA ¶ 37,085 at 180,539.  
Here, Heery did not request formal direction regarding the Door until July 26, 2017 
(finding ¶ 42).  The ACO provided the requested direction 11 business days later on 
August 10, 2017.  Heery has failed to prove that the 11 business day delay was so 
unreasonable as to breach the duty of good faith and fair dealing.  (Finding ¶ 43)   

19 
 
Even if we were to look at the government’s conduct prior to the request, there 
was no unreasonable delay.  Between the government’s first bringing the issue of the 
Door to Heery’s attention on May 9, 2017, and Heery’s requesting formal direction on 
July 26, 2017, the government communicated extensively with Heery about whether the 
Door met the Controlled Substances Vault Standards, the contract documents required a 
class 5 door, a modification was required, and an alternative remedy was available 
(findings ¶¶ 28-42).  Heery has failed to establish that the government was unreasonably 
slow in its exchanges with Heery (finding ¶ 41).  On the contrary, Heery appears to have 
been more responsible for the length of time it took to resolve the Door issue.  For 
example, after its May 11, 2017 email, Heery did not email the government about the 
Door again until 47 days later—on June 27, 2017—despite repeated inquiries about the 
Door from the government (findings ¶¶ 29, 37).  Likewise, Heery’s failure to provide a 
direct response to the government’s repeated inquiries about whether the Door met the 
Controlled Substances Vault Standards appears to have significantly contributed to the 
length of time the discussions took (findings ¶¶ 30, 33, 39).  Because Heery has failed to 
show that the government unreasonably delayed responding to it, it has failed to meet its 
burden of proving that the government breached its duty of good faith and fair dealing. 
 
CONCLUSION 
 
For the foregoing reasons, the appeal is denied. 
 
Dated:  September 15, 2021
 
 
 
 
 
 
 
 
 
 
 
 
 
JAMES R. SWEET 
Administrative Judge 
Armed Services Board 
of Contract Appeals 
 
I concur 
 
 
 
RICHARD SHACKLEFORD 
Administrative Judge 
Acting Chairman 
Armed Services Board 
of Contract Appeals 
 I concur 
 
 
 
 J. REID PROUTY 
Administrative Judge 
Vice Chairman 
Armed Services Board 
of Contract Appeals 


20 
 
 
I certify that the foregoing is a true copy of the Opinion and Decision of the 
Armed Services Board of Contract Appeals in ASBCA No. 62420, Appeal of CBRE 
Heery, Inc., rendered in conformance with the Board’s Charter. 
 
Dated:  September 15, 2021  
 
 
 
 
 
 
 
 
PAULLA K. GATES-LEWIS 
Recorder, Armed Services 
Board of Contract Appeals