Inclusion Criteria:  Patients 18 years of age or older Patient whose management requires waiting for a procedure, an examination or results Patient whose pain is evaluated at least 3/10 by a VAS on arrival in the emergency room.  Exclusion Criteria:  Clinically unstable patients (i.e., admitted to the intensive care unit or deemed unstable by the physician or nurse responsible for the patient) Patient incapable of judgement or with whom it is difficult to communicate Altered mental status (e.g. cognitive impairment, mental retardation, acute confusional state, acute psychosis) Intoxication Alcohol abuse Patient unable to communicate in French at a level sufficient to give informed consent and answer questions related to their anxiety and pain Patient unable to understand the use of VAS scales Patient incarcerated Patient transferred from another hospital Patient who has participated in this study at a previous visit Patient with chronic pain