Provider Cohort:  Inclusion Criteria:  HIV care provider at the selected clinics, including HIV medical and clinical officers, nurses, midwives, linkage facilitators, counselors. 18 years of age or older Fluent in English or Luganda  Patient Cohort:  Inclusion Criteria:  HIV-infected Enrolled in care at the clinic of recruitment pre-ART (newly diagnosed) or newly initiated on ART (within 3 months-1 year) or struggling with treatment adherence, defined in two ways: (1) most recent viral load results unsuppressed as assessed through clinic records; (2) or self-reported non-adherence as by the Adult AIDS Clinical Trials Group (AACTG) scale 4-day adherence recall questions. This scale has demonstrated good construct validity in Uganda and strong correlations with viral load; 18 years of age or an emancipated minor Fluent in Luganda or English