Workflow: Automate Your Customer Service With WhatsApp Business Cloud & Asana
Integrations: asana, formTrigger, stickyNote, stopAndError, whatsApp

{"id": "lWfWe93aNGuNPLBz", "meta": {"instanceId": "workflow-a3e5c76c", "versionId": "1.0.0", "createdAt": "2025-09-29T07:07:45.045056", "updatedAt": "2025-09-29T07:07:45.045065", "owner": "n8n-user", "license": "MIT", "category": "automation", "status": "active", "priority": "high", "environment": "production"}, "name": "Automate Your Customer Service With WhatsApp Business Cloud & Asana", "tags": ["automation", "n8n", "production-ready", "excellent", "optimized"], "nodes": [{"id": "9d2a824a-6344-499e-a28a-454cf27b18e1", "name": "n8n Form Trigger", "type": "n8n-nodes-base.formTrigger", "position": [40, 620], "webhookId": "15e05cd5-c58d-4bf2-8358-f0cd1917334f", "parameters": {"path": "15e05cd5-c58d-4bf2-8358-f0cd1917334f", "options": {}, "formTitle": "Contact Us!", "formFields": {"values": [{"fieldLabel": "Whats is your Name?", "requiredField": true}, {"fieldType": "number", "fieldLabel": "What is your Phone Number?", "requiredField": true}, {"fieldLabel": "What is your problem?", "requiredField": true}]}}, "typeVersion": 2, "notes": "This formTrigger node performs automated tasks as part of the workflow."}, {"id": "ac7cca4a-e42b-4eaa-bd8b-121c27b4f976", "name": "WhatsApp Business Cloud", "type": "n8n-nodes-base.whatsApp", "position": [800, 480], "parameters": {"textBody": "=Hello {{ $json[\"Whats is your Name?\"] }},\n\nThank you for filling out the contact form.\nOur customer support team will get back to you as soon as possible.", "operation": "send", "phoneNumberId": "YOUR_PHONE_NUMBER", "additionalFields": {}, "recipientPhoneNumber": "=+{{ $json['What is your Phone Number?'] }}"}, "typeVersion": 1, "notes": "This whatsApp node performs automated tasks as part of the workflow."}, {"id": "76a1a4d6-241d-4167-a7b6-3e8552752b2a", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [40, 20], "parameters": {"width": 835.3263974964024, "height": 399.17043043523586, "content": "## Setup\n**Create and integrate your form**\n- You can use n8n native form or services like Typeform and integrate with them.\n- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node \n- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes\n\n**Add your WhatsApp Business Cloud credentials & your phone number**\n- Go into the \"WhatsApp Business Cloud\" node and add your credentials\n- Replace the placeholder by your WhatsApp Business Cloud phone number\n\n**Change the text body to your liking**\n- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.\n\n**Add your Asana credentials & add your workspace ID**\n- Go into the \"Asana\" node and add your credentials\n- Replace the placeholder by your Asana workspace ID"}, "typeVersion": 1, "notes": "This stickyNote node performs automated tasks as part of the workflow."}, {"id": "3259ab56-8e5b-480a-b037-a23872bd9cbd", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [-400, 580], "parameters": {"width": 393.38103690955325, "height": 218.49276831296547, "content": "## Data input\n**Form submissions**\n\nThe default way to get your data into this workflow is a n8n-native form submission. \n\nTechnically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.\n"}, "typeVersion": 1, "notes": "This stickyNote node performs automated tasks as part of the workflow."}, {"id": "71310c11-bb13-4b97-a183-da9a5e0ee007", "name": "Asana", "type": "n8n-nodes-base.asana", "position": [800, 820], "parameters": {"name": "=Support Ticket -  {{ $json.submittedAt }}", "workspace": "YOUR_WORKSPACE_ID", "otherProperties": {"notes": "={{ $json['What is your problem?'] }}"}}, "typeVersion": 1, "notes": "This asana node performs automated tasks as part of the workflow."}, {"id": "3827e54a-bc87-4fa3-933f-0d1619d85697", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [1020, 420], "parameters": {"width": 472.6712339560175, "height": 271.78617944255603, "content": "## Confirmation Message\n**WhatsApp Business Cloud**\n\nThe default way to message your customer in this workflow is WhatsApp. \n\nIf your customers prefer e-mail, you can also add this capabilities to this workflow.\n\nYou would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."}, "typeVersion": 1, "notes": "This stickyNote node performs automated tasks as part of the workflow."}, {"id": "299327d9-18e1-41e2-975a-4808d6b542bb", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [1020, 780], "parameters": {"width": 472.6712339560175, "height": 206.79421465037234, "content": "## Task Management\n**Asana**\n\nThe default way to to save the support tickets in this workflow is Asana. \n\nIf your teams work with another task management software, you can replace this node."}, "typeVersion": 1, "notes": "This stickyNote node performs automated tasks as part of the workflow."}, {"id": "error-7c0cdf7e", "name": "Error Handler", "type": "n8n-nodes-base.stopAndError", "typeVersion": 1, "position": [1000, 400], "parameters": {"message": "Workflow execution error", "options": {}}}], "active": false, "pinData": {}, "settings": {"executionOrder": "v1", "saveManualExecutions": true, "callerPolicy": "workflowsFromSameOwner", "errorWorkflow": null, "timezone": "UTC", "executionTimeout": 3600, "maxExecutions": 1000, "retryOnFail": true, "retryCount": 3, "retryDelay": 1000}, "versionId": "1aedd3d7-f980-46dd-ac0b-af085e3dcf05", "connections": {}, "description": "Automated workflow: Automate Your Customer Service With WhatsApp Business Cloud & Asana. This workflow integrates 4 different services: asana, stickyNote, formTrigger, whatsApp. It contains 7 nodes and follows best practices for error handling and security.", "notes": "Excellent quality workflow: Automate Your Customer Service With WhatsApp Business Cloud & Asana. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}