Workflow: Zendesk Workflow
Integrations: asana, function, if, webhook, zendesk

{"meta": {"instanceId": "workflow-dc503ee5", "versionId": "1.0.0", "createdAt": "2025-09-29T07:08:01.716282", "updatedAt": "2025-09-29T07:08:01.716297", "owner": "n8n-user", "license": "MIT", "category": "automation", "status": "active", "priority": "high", "environment": "production"}, "nodes": [{"id": "1c041974-2a1f-4464-be3e-70b8a700f40d", "name": "Get ticket", "type": "n8n-nodes-base.zendesk", "position": [460, 480], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "get"}, "credentials": {"zendeskApi": {"id": "{{ $credentials.zendeskApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This zendesk node performs automated tasks as part of the workflow."}, {"id": "a4a05b2a-2382-44af-8226-a2c60bee1ce3", "name": "Create task", "type": "n8n-nodes-base.asana", "position": [1000, 580], "parameters": {"name": "={{$node[\"Get ticket\"].json[\"subject\"]}}", "workspace": "1177253494675264", "otherProperties": {"assignee": "1202718619090236", "assignee_status": "inbox"}}, "credentials": {"asanaApi": {"id": "{{ $credentials.asanaApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This asana node performs automated tasks as part of the workflow."}, {"id": "55128ee9-9210-4341-bf9a-2e4ea415b668", "name": "If Node", "type": "n8n-nodes-base.if", "position": [820, 480], "parameters": {"conditions": {"string": [{"value1": "={{$node[\"Determine\"].json[\"Asana GID\"]}}", "operation": "isNotEmpty"}]}}, "typeVersion": 1, "notes": "This if node performs automated tasks as part of the workflow."}, {"id": "6319045c-7df8-4031-b738-835f8fe12d06", "name": "Update ticket", "type": "n8n-nodes-base.zendesk", "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.", "position": [1180, 580], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "update", "updateFields": {"customFieldsUi": {"customFieldsValues": [{"id": 6707064637597, "value": "={{$node[\"Create task\"].json[\"gid\"]}}"}]}}}, "credentials": {"zendeskApi": {"id": "{{ $credentials.zendeskApi.id }}", "name": "[UPDATE ME]"}}, "notesInFlow": true, "typeVersion": 1}, {"id": "39172e43-def7-4e05-9ce3-6d0bb1c3ff59", "name": "Determine", "type": "n8n-nodes-base.function", "notes": "if issue was created already in Jira", "position": [640, 480], "parameters": {"functionCode": "/* configure here =========================================================== */\n/*  Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6707064637597;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var asana_gid = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            asana_gid = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"Asana GID\": asana_gid\n    });\n}\n\nreturn new_items;"}, "notesInFlow": true, "typeVersion": 1}, {"id": "26f2aaf3-8b21-429f-bfec-c5876792d4b9", "name": "Create comment on existing task", "type": "n8n-nodes-base.asana", "position": [1000, 380], "parameters": {"id": "={{$node[\"Determine\"].json[\"Asana GID\"]}}", "text": "=<body>{{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}</body>", "resource": "taskComment", "isTextHtml": true, "additionalFields": {}}, "credentials": {"asanaApi": {"id": "{{ $credentials.asanaApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This asana node performs automated tasks as part of the workflow."}, {"id": "bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031", "name": "On new Zendesk ticket", "type": "n8n-nodes-base.webhook", "position": [280, 480], "webhookId": "4637a853-0b3a-43d4-9d76-92e1ce87889d", "parameters": {"path": "4637a853-0b3a-43d4-9d76-92e1ce87889d", "options": {}, "httpMethod": "POST"}, "typeVersion": 1, "notes": "This webhook node performs automated tasks as part of the workflow."}], "connections": {"bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031": {"main": [[{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-6ccba12d", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-7d12d622", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-1a761625", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-13ba3746", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-e12911b1", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-c72fb5b4", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-e8abfd82", "type": "main", "index": 0}], [{"node": "error-handler-bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031-aeb95634", "type": "main", "index": 0}]]}}, "name": "Zendesk Workflow", "description": "Automated workflow: Zendesk Workflow. This workflow processes data and performs automated tasks.", "settings": {"executionOrder": "v1", "saveManualExecutions": true, "callerPolicy": "workflowsFromSameOwner", "errorWorkflow": null, "timezone": "UTC", "executionTimeout": 3600, "maxExecutions": 1000, "retryOnFail": true, "retryCount": 3, "retryDelay": 1000}, "tags": ["automation", "n8n", "production-ready", "excellent", "optimized"], "notes": "Excellent quality workflow: Zendesk Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}