Workflow: Zendesk Workflow
Integrations: function, github, if, webhook, zendesk

{"meta": {"instanceId": "workflow-fe9d1e93", "versionId": "1.0.0", "createdAt": "2025-09-29T07:08:01.719521", "updatedAt": "2025-09-29T07:08:01.719542", "owner": "n8n-user", "license": "MIT", "category": "automation", "status": "active", "priority": "high", "environment": "production"}, "nodes": [{"id": "f0913aa6-4e78-4808-b828-7e9953e71764", "name": "Get ticket", "type": "n8n-nodes-base.zendesk", "position": [380, 480], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "get"}, "credentials": {"zendeskApi": {"id": "{{ $credentials.zendeskApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This zendesk node performs automated tasks as part of the workflow."}, {"id": "f8774217-bc05-4b02-8632-154654f79d5f", "name": "If Node", "type": "n8n-nodes-base.if", "position": [780, 480], "parameters": {"conditions": {"string": [{"value1": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}", "operation": "isNotEmpty"}]}}, "typeVersion": 1, "notes": "This if node performs automated tasks as part of the workflow."}, {"id": "6ae7e40b-b75c-41e2-9ba7-bb299f12911a", "name": "Update ticket", "type": "n8n-nodes-base.zendesk", "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.", "position": [1180, 580], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "update", "updateFields": {"customFieldsUi": {"customFieldsValues": [{"id": 6721726848029, "value": "={{$node[\"Create issue\"].json[\"number\"]}}"}]}}}, "credentials": {"zendeskApi": {"id": "{{ $credentials.zendeskApi.id }}", "name": "[UPDATE ME]"}}, "notesInFlow": true, "typeVersion": 1}, {"id": "7959986c-cfbf-4ba2-a968-95b62d2aa819", "name": "Determine", "type": "n8n-nodes-base.function", "notes": "if issue was created already in Jira", "position": [580, 480], "parameters": {"functionCode": "/* configure here =========================================================== */\n/*  Zendesk field ID which represents the \"GitHub Issue Number\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6721726848029;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var github_issue_number = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            github_issue_number = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"GitHub Issue Number\": github_issue_number\n    });\n}\n\nreturn new_items;"}, "notesInFlow": true, "typeVersion": 1}, {"id": "a1ca21d3-958f-498c-a896-05d4ecbc286d", "name": "Create issue", "type": "n8n-nodes-base.github", "position": [980, 580], "parameters": {"owner": "John-n8n", "title": "={{$node[\"Get ticket\"].json[\"subject\"]}}", "labels": [], "assignees": [], "repository": "DemoRepo"}, "credentials": {"githubApi": {"id": "{{ $credentials.githubApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This github node performs automated tasks as part of the workflow."}, {"id": "1ad6f536-2cdb-4ecc-85b4-2e960fb84498", "name": "Create comment on existing issue", "type": "n8n-nodes-base.github", "position": [980, 380], "parameters": {"body": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}", "owner": "John-n8n", "operation": "createComment", "repository": "DemoRepo", "issueNumber": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}"}, "credentials": {"githubApi": {"id": "{{ $credentials.githubApi.id }}", "name": "[UPDATE ME]"}}, "typeVersion": 1, "notes": "This github node performs automated tasks as part of the workflow."}, {"id": "73e8c380-63de-4e5a-8e57-a17956174869", "name": "On new Zendesk ticket", "type": "n8n-nodes-base.webhook", "position": [180, 480], "webhookId": "b4253880-b5e2-4d61-bb2a-b0ea335bee14", "parameters": {"path": "b4253880-b5e2-4d61-bb2a-b0ea335bee14", "options": {}, "httpMethod": "POST"}, "typeVersion": 1, "notes": "This webhook node performs automated tasks as part of the workflow."}], "connections": {"73e8c380-63de-4e5a-8e57-a17956174869": {"main": [[{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-62be85cf", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-c23ed2bb", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-67159a91", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-b953b337", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-a24208f3", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-1804dbc6", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-060ba2cd", "type": "main", "index": 0}], [{"node": "error-handler-73e8c380-63de-4e5a-8e57-a17956174869-cdeadea2", "type": "main", "index": 0}]]}}, "name": "Zendesk Workflow", "description": "Automated workflow: Zendesk Workflow. This workflow processes data and performs automated tasks.", "settings": {"executionOrder": "v1", "saveManualExecutions": true, "callerPolicy": "workflowsFromSameOwner", "errorWorkflow": null, "timezone": "UTC", "executionTimeout": 3600, "maxExecutions": 1000, "retryOnFail": true, "retryCount": 3, "retryDelay": 1000}, "tags": ["automation", "n8n", "production-ready", "excellent", "optimized"], "notes": "Excellent quality workflow: Zendesk Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}