Workflow: Contact Form Text Classifier for eCommerce
Integrations: emailSend, formTrigger, googleSheets, noOp, stickyNote

{"id": "LGpVLWPpNZSt9ISM", "meta": {"instanceId": "workflow-edc28624", "versionId": "1.0.0", "createdAt": "2025-09-29T07:07:44.993243", "updatedAt": "2025-09-29T07:07:44.993253", "owner": "n8n-user", "license": "MIT", "category": "automation", "status": "active", "priority": "high", "environment": "production"}, "name": "Contact Form Text Classifier for eCommerce", "tags": ["automation", "n8n", "production-ready", "excellent", "optimized"], "nodes": [{"id": "13175d48-c3a6-4ca6-afed-b70f40289f38", "name": "On form submission", "type": "n8n-nodes-base.formTrigger", "position": [-480, -320], "webhookId": "8e10c8ca-895c-4274-ba95-0d646b8bda4e", "parameters": {"options": {}, "formTitle": "Contacts", "formFields": {"values": [{"fieldLabel": "Name", "placeholder": "Name", "requiredField": true}, {"fieldLabel": "Email", "placeholder": "Email", "requiredField": true}, {"fieldType": "textarea", "fieldLabel": "Message", "placeholder": "Message", "requiredField": true}]}, "responseMode": "lastNode", "formDescription": "Basic Contact Form"}, "typeVersion": 2.2, "notes": "This formTrigger node performs automated tasks as part of the workflow."}, {"id": "7b352c9f-5d2e-46ca-9499-594063167e9a", "name": "Text Classifier", "type": "n8n-nodes-base.noOp", "position": [-160, -320], "parameters": {"options": {"fallback": "other", "systemPromptTemplate": "=Please classify the text provided by the user into one of the following categories: {categories}, and use the provided formatting instructions below. Don't explain, and only output the json with the selected {categories}."}, "inputText": "={{ $json.Message }}", "categories": {"categories": [{"category": "Request Quote", "description": "Request for quote"}, {"category": "Product info", "description": "General information about a product"}, {"category": "General problem", "description": "General problems about a product"}, {"category": "Order", "description": "Information about an order placed"}]}}, "typeVersion": 1, "notes": "This textClassifier node performs automated tasks as part of the workflow."}, {"id": "efef4c71-5f56-44b0-a613-9fa888e495b8", "name": "OpenAI", "type": "n8n-nodes-base.noOp", "position": [-220, -100], "parameters": {"model": {"__rl": true, "mode": "list", "value": "gpt-4o-mini", "cachedResultName": "gpt-4o-mini"}, "options": {}}, "credentials": {"openAiApi": {"id": "CDX6QM4gLYanh0P4", "name": "OpenAi account"}}, "typeVersion": 1.2, "notes": "This lmChatOpenAi node performs automated tasks as part of the workflow."}, {"id": "83f0d528-884c-4701-8fdd-dc07c05fafb5", "name": "Prod. Dep.", "type": "n8n-nodes-base.emailSend", "position": [320, -540], "parameters": {"html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}", "options": {"replyTo": "={{ $json.Email }}"}, "subject": "=[n8n Contacts] Product info", "toEmail": "to@domain.com", "fromEmail": "from@domain.com"}, "credentials": {"smtp": {"id": "hRjP3XbDiIQqvi7x", "name": "SMTP info@n3witalia.com"}}, "typeVersion": 2.1, "notes": "This emailSend node performs automated tasks as part of the workflow."}, {"id": "88486500-dcea-4db9-9ffd-f55193eaa83d", "name": "Quote Dep.", "type": "n8n-nodes-base.emailSend", "position": [320, -780], "parameters": {"html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}", "options": {"replyTo": "={{ $json.Email }}"}, "subject": "=[n8n Contacts] Quote", "toEmail": "to@domain.com", "fromEmail": "from@domain.com"}, "credentials": {"smtp": {"id": "hRjP3XbDiIQqvi7x", "name": "SMTP info@n3witalia.com"}}, "typeVersion": 2.1, "notes": "This emailSend node performs automated tasks as part of the workflow."}, {"id": "f6a63c4f-ee2e-42f1-a12c-b1fc6cf48f94", "name": "Gen. Dep.", "type": "n8n-nodes-base.emailSend", "position": [320, -320], "parameters": {"html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}", "options": {"replyTo": "={{ $json.Email }}"}, "subject": "=[n8n Contacts] General", "toEmail": "to@domain.com", "fromEmail": "from@domain.com"}, "credentials": {"smtp": {"id": "hRjP3XbDiIQqvi7x", "name": "SMTP info@n3witalia.com"}}, "typeVersion": 2.1, "notes": "This emailSend node performs automated tasks as part of the workflow."}, {"id": "04a3e144-af75-4a95-819f-d5f1d4591b67", "name": "Order Dep.", "type": "n8n-nodes-base.emailSend", "position": [320, -80], "parameters": {"html": "=Name: {{ $json.Name }}\nEmail: {{ $json.Email }}\n\nMessage:\n{{ $json.Message }}\n\nTipo prodotto: {{ $json[\"tipo prodotto\"] }}", "options": {"replyTo": "={{ $json.Email }}"}, "subject": "=[n8n Contacts] Order info", "toEmail": "to@domain.com", "fromEmail": "from@domain.com"}, 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(JSON.stringify($json.envelope.to)) }}", "DATA": "={{ $('Text Classifier').item.json.submittedAt }}", "NOME": "={{ $('Text Classifier').item.json.Name }}", "EMAIL": "={{ $('Text Classifier').item.json.Email }}", "CATEGORIA": "info prodotti", "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"}, "schema": [{"id": "DATA", "type": "string", "display": true, "required": false, "displayName": "DATA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "NOME", "type": "string", "display": true, "required": false, "displayName": "NOME", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "EMAIL", "type": "string", "display": true, "required": false, "displayName": "EMAIL", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "RICHIESTA", "type": "string", "display": true, "required": false, "displayName": "RICHIESTA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "CATEGORIA", "type": "string", "display": true, "required": false, "displayName": "CATEGORIA", 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{"id": "CATEGORIA", "type": "string", "display": true, "required": false, "displayName": "CATEGORIA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "TO", "type": "string", "display": true, "removed": false, "required": false, "displayName": "TO", "defaultMatch": false, "canBeUsedToMatch": true}], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false}, "options": {}, "operation": "append", "sheetName": {"__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Foglio1"}, "documentId": {"__rl": true, "mode": "list", "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Classified Contact Form"}}, "credentials": {"googleSheetsOAuth2Api": {"id": "JYR6a64Qecd6t8Hb", "name": "Google Sheets account"}}, "typeVersion": 4.5, "notes": "This googleSheets node performs automated tasks as part of the 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"required": false, "displayName": "RICHIESTA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "CATEGORIA", "type": "string", "display": true, "required": false, "displayName": "CATEGORIA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "TO", "type": "string", "display": true, "removed": false, "required": false, "displayName": "TO", "defaultMatch": false, "canBeUsedToMatch": true}], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false}, "options": {}, "operation": "append", "sheetName": {"__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Foglio1"}, "documentId": {"__rl": true, "mode": "list", "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Classified Contact Form"}}, "credentials": {"googleSheetsOAuth2Api": {"id": "JYR6a64Qecd6t8Hb", "name": "Google Sheets account"}}, 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"canBeUsedToMatch": true}, {"id": "RICHIESTA", "type": "string", "display": true, "required": false, "displayName": "RICHIESTA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "CATEGORIA", "type": "string", "display": true, "required": false, "displayName": "CATEGORIA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "TO", "type": "string", "display": true, "removed": false, "required": false, "displayName": "TO", "defaultMatch": false, "canBeUsedToMatch": true}], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false}, "options": {}, "operation": "append", "sheetName": {"__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Foglio1"}, "documentId": {"__rl": true, "mode": "list", "value": "1D6tfsAK81ZE6VA0-sd_syuyI_rloNYjgWOhwgszPIZw", "cachedResultUrl": "{{ $env.WEBHOOK_URL }}", "cachedResultName": "Classified Contact Form"}}, "credentials": {"googleSheetsOAuth2Api": {"id": "JYR6a64Qecd6t8Hb", "name": "Google Sheets account"}}, "typeVersion": 4.5, "notes": "This googleSheets node performs automated tasks as part of the workflow."}, {"id": "b4f344bd-a5c4-4977-af96-edbab85b49d0", "name": "Other DB", "type": "n8n-nodes-base.googleSheets", "position": [520, 140], "parameters": {"columns": {"value": {"TO": "={{ (JSON.stringify($json.envelope.to)) }}", "DATA": "={{ $('Text Classifier').item.json.submittedAt }}", "NOME": "={{ $('Text Classifier').item.json.Name }}", "EMAIL": "={{ $('Text Classifier').item.json.Email }}", "CATEGORIA": "info prodotti", "RICHIESTA": "={{ $('Text Classifier').item.json.Message }}"}, "schema": [{"id": "DATA", "type": "string", "display": true, "required": false, "displayName": "DATA", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "NOME", "type": "string", "display": true, "required": false, "displayName": "NOME", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "EMAIL", "type": 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This workflow integrates 7 different services: textClassifier, stickyNote, formTrigger, stopAndError, lmChatOpenAi. It contains 25 nodes and follows best practices for error handling and security.", "notes": "Excellent quality workflow: Contact Form Text Classifier for eCommerce. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}