Workflow: build automation using n8n for Functionitem Zendesk Create Scheduled
Integrations: cron, functionItem, httpRequest, if, itemLists, merge, noOp, pipedrive, set, splitInBatches, zendesk

{"meta": {"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"}, "nodes": [{"id": "a4280167-97e0-4d12-bdfc-735dd9c69f03", "name": "NoOp", "type": "n8n-nodes-base.noOp", "position": [1160, 540], "parameters": {}, "typeVersion": 1}, {"id": "a3ad4e3b-0841-4a6e-993b-5239d9e56eaf", "name": "Get last execution timestamp", "type": "n8n-nodes-base.functionItem", "position": [420, 300], "parameters": {"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n  staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"}, "typeVersion": 1}, {"id": "f917bc42-8b9f-4b60-860c-360eeb86b88c", "name": "Set new last execution timestamp", "type": "n8n-nodes-base.functionItem", "position": [4440, 140], "parameters": {"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"}, "executeOnce": true, "typeVersion": 1}, {"id": "ff141018-5307-4754-a48a-2311fcd15f85", "name": "Pipedrive person Id found", "type": "n8n-nodes-base.if", "position": [2280, 300], "parameters": {"conditions": {"string": [{"value1": "={{ $json[\"PipeDrivePersonId\"] }}", "operation": "isNotEmpty"}]}}, "typeVersion": 1}, {"id": "d06b1dae-77cb-4c0b-98dc-0e7184f95095", "name": "NoOp1", "type": "n8n-nodes-base.noOp", "position": [2620, 480], "parameters": {}, "typeVersion": 1}, {"id": "e8a01cec-06d1-4fe6-8920-55fdd143f626", "name": "Get Zendesk comments for tickets", "type": "n8n-nodes-base.httpRequest", "position": [2620, 280], "parameters": {"url": "=https://n8n.zendesk.com/api/v2/tickets/{{$json[\"id\"]}}/comments", "options": {}, "authentication": "predefinedCredentialType", "nodeCredentialType": "zendeskApi"}, "credentials": {"zendeskApi": {"id": "5", "name": "Zendesk account"}}, "typeVersion": 2}, {"id": "7f7addcb-4858-4fd0-b1c2-29800365241b", "name": "Add comments to tickets", "type": "n8n-nodes-base.merge", "position": [2860, 160], "parameters": {"join": "inner", "mode": "mergeByIndex"}, "typeVersion": 1}, {"id": "4ab3e897-b3d1-47f8-8c81-640e2ca6b3de", "name": "Add Pipedrive person Id to Zendesk tickets", "type": "n8n-nodes-base.merge", "position": [2060, 300], "parameters": {"mode": "mergeByKey", "propertyName1": "via.source.from.address", "propertyName2": "primary_email"}, "typeVersion": 1}, {"id": "1b25adda-15eb-4e23-bfb2-0a034656d8e2", "name": "Get tickets updated after last execution", "type": "n8n-nodes-base.zendesk", "position": [640, 300], "parameters": {"options": {"query": "=updated>{{ $json[\"lastExecution\"] }}", "sortBy": "updated_at", "sortOrder": "desc"}, "operation": "getAll"}, "credentials": {"zendeskApi": {"id": "5", "name": "Zendesk account"}}, "typeVersion": 1}, {"id": "4884b8f5-d3f1-404d-87b3-1a802553cbee", "name": "Channel is email", "type": "n8n-nodes-base.if", "position": [860, 300], "parameters": {"conditions": {"string": [{"value1": "={{ $json[\"via\"].channel }}", "value2": "email"}]}}, "typeVersion": 1}, {"id": "48541dcf-8ea6-47b8-ad52-1b3045df6832", "name": "Rename fields and keep only needed fields", "type": "n8n-nodes-base.set", "position": [1820, 360], "parameters": {"values": {"number": [{"name": "PipeDrivePersonId", "value": "={{ $json[\"id\"] }}"}], "string": [{"name": "primary_email", "value": "={{ $json[\"primary_email\"] }}"}]}, "options": {}, "keepOnlySet": true}, "typeVersion": 1}, {"id": "e66d6b04-6a4e-4ab4-98a4-efba4bc5ec12", "name": "Search persons by email", "type": "n8n-nodes-base.pipedrive", "position": [1600, 360], "parameters": {"term": "={{ $json[\"SearchEmail\"] }}", "resource": "person", "operation": "search", "additionalFields": {"fields": "email"}}, "credentials": {"pipedriveApi": {"id": "1", "name": "Pipedrive account"}}, "typeVersion": 1}, {"id": "01e008cf-6867-48b3-9a0d-b1b264bb5c08", "name": "Remove duplicates to make search efficient", "type": "n8n-nodes-base.itemLists", "position": [1360, 360], "parameters": {"compare": "selectedFields", "options": {}, "operation": "removeDuplicates", "fieldsToCompare": {"fields": [{"fieldName": "SearchEmail"}]}}, "typeVersion": 1}, {"id": "bc3ac74d-ac87-46b8-bd59-6cafe0e0e59c", "name": "Set search email", "type": "n8n-nodes-base.set", "position": [1160, 360], "parameters": {"values": {"string": [{"name": "SearchEmail", "value": "={{ $json[\"via\"].source.from.address }}"}]}, "options": {}, "keepOnlySet": true}, "typeVersion": 1}, {"id": "e0cf4204-7640-41c7-9adc-39d2d86b6144", "name": "Process commenst per ticket", "type": "n8n-nodes-base.splitInBatches", "position": [3080, 160], "parameters": {"options": {}, "batchSize": 1}, "typeVersion": 1}, {"id": "056646c3-7e1f-4195-92bd-1c3c1c9e8d25", "name": "New comment", "type": "n8n-nodes-base.if", "position": [3540, 160], "parameters": {"conditions": {"dateTime": [{"value1": "={{ $json[\"created_at\"] }}", "value2": "={{$item(0).$node[\"Get last execution timestamp\"].json[\"lastExecution\"]}}"}]}}, "typeVersion": 1, "alwaysOutputData": true}, {"id": "77ef979c-313e-4904-bf3e-8716f1e5c86f", "name": "Split comments to seperate items", "type": "n8n-nodes-base.itemLists", "position": [3320, 160], "parameters": {"options": {}, "fieldToSplitOut": "comments"}, "typeVersion": 1}, {"id": "01fbc85c-0c85-48d1-b2b2-cdf8d6310578", "name": "Add comment as a note in Pipedrive", "type": "n8n-nodes-base.pipedrive", "position": [3820, 0], "parameters": {"content": "=Message imported from Zendesk\n------------------------------------------------\nFrom {{$json[\"via\"][\"source\"][\"from\"][\"name\"] ?? 'Zendesk user'}}\n------------------------------------------------\n{{$json[\"body\"]}}", "resource": "note", "additionalFields": {"person_id": "={{$item(0).$node[\"Process commenst per ticket\"].json[\"PipeDrivePersonId\"]}}"}}, "credentials": {"pipedriveApi": {"id": "1", "name": "Pipedrive account"}}, "typeVersion": 1}, {"id": "12296cee-7786-489d-9a33-7d0d1d7d755b", "name": "NoOp2", "type": "n8n-nodes-base.noOp", "position": [3820, 180], "parameters": {}, "typeVersion": 1}, {"id": "0c21dbce-0820-4300-8da4-6e795288aa0b", "name": "Every day at 09:00", "type": "n8n-nodes-base.cron", "position": [220, 300], "parameters": {"triggerTimes": {"item": [{"hour": 9}]}}, "typeVersion": 1}, {"id": "e6990744-45e2-4c08-b611-7f5bbac7ad9a", "name": "Done processing", "type": "n8n-nodes-base.if", "position": [4160, 160], "parameters": {"conditions": {"boolean": [{"value1": "={{$node[\"Process commenst per ticket\"].context[\"noItemsLeft\"]}}", "value2": true}]}, "combineOperation": "any"}, "typeVersion": 1}], "connections": {"New comment": {"main": [[{"node": "Add comment as a note in Pipedrive", "type": "main", "index": 0}], [{"node": "NoOp2", "type": "main", "index": 0}]]}, "Done processing": {"main": [[{"node": "Set new last execution timestamp", "type": "main", "index": 0}], [{"node": "Process commenst per ticket", "type": "main", "index": 0}]]}, "Channel is email": {"main": [[{"node": "Set search email", "type": "main", "index": 0}, {"node": "Add Pipedrive person Id to Zendesk tickets", "type": "main", "index": 0}], [{"node": "NoOp", "type": "main", "index": 0}]]}, "Set search email": {"main": [[{"node": "Remove duplicates to make search efficient", "type": "main", "index": 0}]]}, "Every day at 09:00": {"main": [[{"node": "Get last execution timestamp", "type": "main", "index": 0}]]}, "Add comments to tickets": {"main": [[{"node": "Process commenst per ticket", "type": "main", "index": 0}]]}, "Search persons by email": {"main": [[{"node": "Rename fields and keep only needed fields", "type": "main", "index": 0}]]}, "Pipedrive person Id found": {"main": [[{"node": "Get Zendesk comments for tickets", "type": "main", "index": 0}, {"node": "Add comments to tickets", "type": "main", "index": 0}], [{"node": "NoOp1", "type": "main", "index": 0}]]}, "Process commenst per ticket": {"main": [[{"node": "Split comments to seperate items", "type": "main", "index": 0}]]}, "Get last execution timestamp": {"main": [[{"node": "Get tickets updated after last execution", "type": "main", "index": 0}]]}, "Get Zendesk comments for tickets": {"main": [[{"node": "Add comments to tickets", "type": "main", "index": 1}]]}, "Split comments to seperate items": {"main": [[{"node": "New comment", "type": "main", "index": 0}]]}, "Add comment as a note in Pipedrive": {"main": [[{"node": "Done processing", "type": "main", "index": 0}]]}, "Get tickets updated after last execution": {"main": [[{"node": "Channel is email", "type": "main", "index": 0}]]}, "Rename fields and keep only needed fields": {"main": [[{"node": "Add Pipedrive person Id to Zendesk tickets", "type": "main", "index": 1}]]}, "Add Pipedrive person Id to Zendesk tickets": {"main": [[{"node": "Pipedrive person Id found", "type": "main", "index": 0}]]}, "Remove duplicates to make search efficient": {"main": [[{"node": "Search persons by email", "type": "main", "index": 0}]]}}}