Workflow: automate with n8n workflow for Zendesk Github Create Webhook
Integrations: function, github, if, webhook, zendesk

{"meta": {"instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"}, "nodes": [{"id": "f0913aa6-4e78-4808-b828-7e9953e71764", "name": "Get ticket", "type": "n8n-nodes-base.zendesk", "position": [380, 480], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "get"}, "credentials": {"zendeskApi": {"id": "24", "name": "[UPDATE ME]"}}, "typeVersion": 1}, {"id": "f8774217-bc05-4b02-8632-154654f79d5f", "name": "IF", "type": "n8n-nodes-base.if", "position": [780, 480], "parameters": {"conditions": {"string": [{"value1": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}", "operation": "isNotEmpty"}]}}, "typeVersion": 1}, {"id": "6ae7e40b-b75c-41e2-9ba7-bb299f12911a", "name": "Update ticket", "type": "n8n-nodes-base.zendesk", "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.", "position": [1180, 580], "parameters": {"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "update", "updateFields": {"customFieldsUi": {"customFieldsValues": [{"id": 6721726848029, "value": "={{$node[\"Create issue\"].json[\"number\"]}}"}]}}}, "credentials": {"zendeskApi": {"id": "24", "name": "[UPDATE ME]"}}, "notesInFlow": true, "typeVersion": 1}, {"id": "7959986c-cfbf-4ba2-a968-95b62d2aa819", "name": "Determine", "type": "n8n-nodes-base.function", "notes": "if issue was created already in Jira", "position": [580, 480], "parameters": {"functionCode": "/* configure here =========================================================== */\n/*  Zendesk field ID which represents the \"GitHub Issue Number\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6721726848029;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var github_issue_number = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            github_issue_number = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"GitHub Issue Number\": github_issue_number\n    });\n}\n\nreturn new_items;"}, "notesInFlow": true, "typeVersion": 1}, {"id": "a1ca21d3-958f-498c-a896-05d4ecbc286d", "name": "Create issue", "type": "n8n-nodes-base.github", "position": [980, 580], "parameters": {"owner": "John-n8n", "title": "={{$node[\"Get ticket\"].json[\"subject\"]}}", "labels": [], "assignees": [], "repository": "DemoRepo"}, "credentials": {"githubApi": {"id": "20", "name": "[UPDATE ME]"}}, "typeVersion": 1}, {"id": "1ad6f536-2cdb-4ecc-85b4-2e960fb84498", "name": "Create comment on existing issue", "type": "n8n-nodes-base.github", "position": [980, 380], "parameters": {"body": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}", "owner": "John-n8n", "operation": "createComment", "repository": "DemoRepo", "issueNumber": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}"}, "credentials": {"githubApi": {"id": "20", "name": "[UPDATE ME]"}}, "typeVersion": 1}, {"id": "73e8c380-63de-4e5a-8e57-a17956174869", "name": "On new Zendesk ticket", "type": "n8n-nodes-base.webhook", "position": [180, 480], "webhookId": "b4253880-b5e2-4d61-bb2a-b0ea335bee14", "parameters": {"path": "b4253880-b5e2-4d61-bb2a-b0ea335bee14", "options": {}, "httpMethod": "POST"}, "typeVersion": 1}], "connections": {"IF": {"main": [[{"node": "Create comment on existing issue", "type": "main", "index": 0}], [{"node": "Create issue", "type": "main", "index": 0}]]}, "Determine": {"main": [[{"node": "IF", "type": "main", "index": 0}]]}, "Get ticket": {"main": [[{"node": "Determine", "type": "main", "index": 0}]]}, "Create issue": {"main": [[{"node": "Update ticket", "type": "main", "index": 0}]]}, "On new Zendesk ticket": {"main": [[{"node": "Get ticket", "type": "main", "index": 0}]]}}}