Workflow: build automation using n8n for Telegram Wait Create Webhook
Integrations: code, filter, httpRequest, if, noOp, redis, set, splitInBatches, stickyNote, switch, telegram, telegramTrigger, wait

{"meta": {"instanceId": "56d2f4e489ee5971b498fdc86622af934b4f6de5339e9825a61dbe25e604dccd"}, "nodes": [{"id": "d2a02884-a082-4d77-8558-b819fdfd8e09", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [-1305, -337], "parameters": {"color": 7, "width": 629.040241216464, "height": 1416.261500302191, "content": "## Use **Config Bot** to setup your telegram details, like:\n1- Telegram Group ID (Don't forget add bot as admin)\n2- Telegram Channel ID (Don't forget add bot as admin)\n3- Your telegram Bot Token. (Generate through @BotFather)\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Setup data & filter & route to the correct Side.\n0- None of them - Soon - Wait V2\n1- Chat Type (`Private`)\n2- Chat Type (`Supergroup`)\n3- Chat Type (`Channel`)\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## Remember:\n* Do not make your support group public. Every message sent in the group on various topics will be forwarded to the user's ticket.\n* There is no need to promote your broadcasting channel; the main reason for the channel is to organize and broadcast messages.\n* You can host a Redis database without any coding/server management skills through Coolify.io.\n* In the next version, I will add the **edit messages** feature, where the forwarded messages will be updated with the new edited one.\n\n## Why use this method?\n* If you deal with Telegram P2P, anyone can delete messages from both sides. If you run a business, then one of your clients may delete all messages, causing you to lose the history. This solution prevents people from deleting messages; every message forwarded into the support group will not be possible to delete by the sender.\n* Team collaboration: Why share one account when you can convert the whole group into a ticketing system? With this project, you can invite all your coworkers to reply and provide support to your clients through Telegram.\n* Integrate with third-party services? Using N8N will pave the way for integrating your Telegram users' data into a CRM. In V2, we will enable the option to force new users to share their leads before receiving support."}, "typeVersion": 1}, {"id": "c45c5efc-9c4d-4373-b267-bb13a01cb1de", "name": "New User ?", "type": "n8n-nodes-base.if", "position": [-400, -140], "parameters": {"conditions": {"string": [{"value1": "={{ $json.isEmpty() }}", "value2": "true", "operation": "regex"}]}}, "typeVersion": 1}, {"id": "ab015a1f-9ee3-48f6-88c2-02d43fa739bc", "name": "Format", "type": "n8n-nodes-base.code", "position": [-1260, 260], "parameters": {"jsCode": "function escapeRedisJsonSyntax(value) {\n  if (typeof value === 'string') {\n    return value.replace(/[\"\\\\/]/g, '\\\\$&');\n  }\n  return value;\n}\n\nconst outputItems = [];\n\nfor (let i = 0; i < items.length; i++) {\n  const item = items[i];\n  const escapedItem = { TG_USER_: {} };\n\n  for (const key in item) {\n    const value = item[key];\n    if (Array.isArray(value)) {\n      escapedItem.TG_USER_[key] = [escapeRedisJsonSyntax(value[0])];\n    } else if (typeof value === 'object') {\n      flattenObject(value, escapedItem.TG_USER_, key);\n    } else {\n      escapedItem.TG_USER_[key] = escapeRedisJsonSyntax(value);\n    }\n  }\n\n  outputItems.push(escapedItem);\n}\n\nfunction flattenObject(obj, result, prefix) {\n  for (const key in obj) {\n    const newKey = prefix ? `${prefix}_${key}` : key;\n    const value = obj[key];\n    if (typeof value === 'object') {\n      if (Array.isArray(value)) {\n        result[newKey] = [escapeRedisJsonSyntax(value[0])];\n      } else {\n        flattenObject(value, result, newKey);\n      }\n    } else {\n      result[newKey.replace('json_message_', '').replace('json_', '')] = escapeRedisJsonSyntax(value);\n    }\n  }\n}\n\nreturn outputItems;\n"}, "typeVersion": 2}, {"id": "18c5126d-6c3e-4b5f-989e-d6830cb73a90", "name": "Bot-Fields", "type": "n8n-nodes-base.set", "position": [-1120, 260], "parameters": {"mode": "raw", "include": "selected", "options": {}, "jsonOutput": "={{ $json.TG_USER_.removeField('BotToken').removeField('pairedItem_item').removeField('Support_Group_ID') }}"}, "typeVersion": 3.2}, {"id": "0cc142e7-4fbc-4104-9529-1087a7bac68a", "name": "Create Topic (Chat Ticket)", "type": "n8n-nodes-base.httpRequest", "position": [80, -260], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/createForumTopic?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"]}}&name={{ encodeURIComponent(('['+$('Bot-Fields').item.json.from_first_name +'] - [id:'+ $('Bot-Fields').item.json.chat_id +']'))}}&icon_color=9367192&icon_custom_emoji_id=5417915203100613993", "options": {}}, "typeVersion": 4.1}, {"id": "e983994f-7922-49c2-8c4e-73100a030898", "name": "Save Topic ID", "type": "n8n-nodes-base.redis", "position": [260, -260], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}", "value": "={\"message_thread_id\":{{ $json.result.message_thread_id }}}", "keyType": "hash", "operation": "set"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "1f3afe0c-3ec4-431f-92b7-f06df5e1b39d", "name": "Get User Chat Topic", "type": "n8n-nodes-base.redis", "position": [200, -80], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}", "keyType": "hash", "options": {}, "operation": "get", "propertyName": "result"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "591e1768-58c9-428e-8a0d-69ba4cce7ccc", "name": "Forward New Message", "type": "n8n-nodes-base.httpRequest", "onError": "continueErrorOutput", "position": [560, -80], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/forwardMessage?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_thread_id={{ $json[\"result\"][\"message_thread_id\"] }}&from_chat_id={{ $('Bot-Fields').item.json[\"chat_id\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}", "method": "POST", "options": {}}, "typeVersion": 4.1}, {"id": "fd063a6d-0caa-4f81-921d-f8fa952d7b9b", "name": "IF No Topic Created", "type": "n8n-nodes-base.if", "position": [40, 320], "parameters": {"conditions": {"string": [{"value1": "={{ $json.error.message }}", "value2": "thread not found", "operation": "contains"}]}}, "typeVersion": 1}, {"id": "ef044803-5e2e-4e54-a10b-21ad5feadb26", "name": "ReCreate Topic (Chat Ticket)", "type": "n8n-nodes-base.httpRequest", "position": [220, 220], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/createForumTopic?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"]}}&name={{ encodeURIComponent(('['+$('Bot-Fields').item.json.from_first_name +'] - [id:'+ $('Bot-Fields').item.json.chat_id +']'))}}&icon_color=9367192&icon_custom_emoji_id=5417915203100613993", "options": {}}, "typeVersion": 4.1}, {"id": "691398ab-b434-46d0-b3fe-046235d7cdf8", "name": "ReSave Topic ID", "type": "n8n-nodes-base.redis", "position": [380, 220], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}", "value": "={\"message_thread_id\":{{ $json.result.message_thread_id }}}", "keyType": "hash", "operation": "set"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "69fc3fe2-a339-4c99-a85b-6facf41526bf", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [20, 120.47661481708235], "parameters": {"color": 3, "width": 734.3067601294108, "height": 466.5190319644644, "content": "## Re Create New Topic\n**Sometimes** in support group may the team delete or close a ticket (topic) in case of that this steps will create topic again for the user, and store the new ticket id (topic/thread ID)."}, "typeVersion": 1}, {"id": "4cb855d4-a306-4bd4-b24d-ee5f6db518d4", "name": "Update User Data", "type": "n8n-nodes-base.redis", "position": [-140, -80], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}", "value": "={{ $item(\"0\").$node[\"Bot-Fields\"].json }}", "keyType": "hash", "operation": "set"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "878f0dec-ad7b-4584-b20a-dd3db634d6dd", "name": "Save User Data", "type": "n8n-nodes-base.redis", "position": [-140, -260], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id }}", "value": "={{ $item(\"0\").$node[\"Bot-Fields\"].json }}", "keyType": "hash", "operation": "set"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "e411b235-74bf-4f1b-9070-da1d0dc15815", "name": "Support Forum", "type": "n8n-nodes-base.if", "position": [-620, 240], "parameters": {"conditions": {"string": [{"value1": "={{ $('Bot-Config').item.json.message.chat.id }}", "value2": "={{ $('Bot-Config').item.json.Support_Group_ID }}", "operation": "regex"}]}}, "typeVersion": 1}, {"id": "05c04455-1406-47aa-8a81-aa2ec914c502", "name": "From Ticket", "type": "n8n-nodes-base.if", "position": [-420, 220], "parameters": {"conditions": {"string": [{"value1": "={{ $('Bot-Fields').item.json.message_thread_id }}", "operation": "isNotEmpty"}, {"value1": "={{ $('Bot-Fields').item.json.reply_to_message_is_topic_message }}", "value2": "true", "operation": "regex"}, {"value1": "={{ $('Bot-Fields').item.json.is_topic_message }}", "value2": "true", "operation": "regex"}]}}, "typeVersion": 1}, {"id": "71b55beb-7c93-40a1-a94b-f411d11eb713", "name": "Forward Support Reply To User", "type": "n8n-nodes-base.httpRequest", "position": [-200, 200], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/forwardMessage?chat_id={{ $json[\"reply_to_message_forward_from_id\"] || $('Bot-Fields').item.json.reply_to_message_forum_topic_created_name.match(/\\[id:(\\d+)\\]/)[1] }}&from_chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}", "method": "POST", "options": {}}, "typeVersion": 4.1}, {"id": "aa70a9f6-ac3c-4ac4-a829-ef3e35720f2f", "name": "IF Topic Created", "type": "n8n-nodes-base.if", "position": [-420, 440], "parameters": {"conditions": {"string": [{"value1": "={{ $json.forum_topic_created_name.isNotEmpty() }}", "value2": "true", "operation": "regex"}]}}, "typeVersion": 1}, {"id": "4b1ba81a-6986-48a9-b439-cd79cfe278b7", "name": "Forward New Message to the recrated topic", "type": "n8n-nodes-base.httpRequest", "position": [540, 220], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/forwardMessage?chat_id={{ $('Bot-Config').item.json[\"Support_Group_ID\"] }}&message_thread_id={{ $json[\"result\"][\"message_thread_id\"] }}&from_chat_id={{ $('Bot-Fields').item.json[\"chat_id\"] }}&message_id={{ $('Bot-Fields').item.json[\"message_id\"] }}", "method": "POST", "options": {}}, "typeVersion": 4.1}, {"id": "7eef7a26-8c59-4020-90f8-45f28e36c43f", "name": "No Operation, do nothing", "type": "n8n-nodes-base.noOp", "position": [540, 420], "parameters": {}, "typeVersion": 1}, {"id": "db77035a-1256-4210-a13d-8333778fb579", "name": "Check User in Database", "type": "n8n-nodes-base.redis", "notes": "Search Key", "position": [-580, -140], "parameters": {"operation": "keys", "keyPattern": "=TG-USER-{{ $json.chat_id }}"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "notesInFlow": true, "typeVersion": 1}, {"id": "c01200b7-8aa4-4d44-a9a9-a802179f3afc", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [-660, 120], "parameters": {"color": 5, "width": 656, "height": 473, "content": "## Support Side\n**This Part** is meant to forward replies that sent by support (members in the group)"}, "typeVersion": 1}, {"id": "a443f847-248a-4287-8aad-737c4891b344", "name": "Send User Ticket Created Notification", "type": "n8n-nodes-base.telegram", "position": [-220, 420], "parameters": {"text": "A new ticket has been created for you. Please wait while one of our support team members becomes available to reply.", "chatId": "={{ $json.forum_topic_created_name.match(/\\[id:(\\d+)\\]/)[1] }}", "additionalFields": {"appendAttribution": false}}, "credentials": {"telegramApi": {"id": "dZzfZH7baUnF4hiH", "name": "The Live Chat Bot"}}, "typeVersion": 1.1}, {"id": "2746b480-91ed-4968-809d-9eca523d290a", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [-656.2527877074685, -340], "parameters": {"color": 3, "width": 1409.9137494026593, "height": 422, "content": "## User Side\n**This Part** is meant to save user data on a RAM database which is fast, and in same time forward the message to support after creating a new ticket (Topic) dedciated for the user id in the support group."}, "typeVersion": 1}, {"id": "545d768f-a0b2-465a-a084-c43a6231d31a", "name": "Bot-Config", "type": "n8n-nodes-base.set", "position": [-880, -200], "parameters": {"fields": {"values": [{"name": "BotToken", "stringValue": "Your Bot Token here (Also add credntinals in Telegram Node)"}, {"name": "Support_Group_ID", "stringValue": "Your Telegram Group here (Don't forget to give BOT admin privileges)"}, {"name": "Boradcast_Channel_ID", "stringValue": "Your Telegram Channel here (Don't forget to give BOT admin privileges)"}]}, "options": {}}, "typeVersion": 3.2}, {"id": "59145dcd-51e3-4392-ad79-85601c872931", "name": "Telegram-Bot", "type": "n8n-nodes-base.telegramTrigger", "position": [-1240, -200], "webhookId": "d8b773ab-aee9-494b-8749-f0aa80032871", "parameters": {"updates": ["message", "channel_post"], "additionalFields": {}}, "credentials": {"telegramApi": {"id": "dZzfZH7baUnF4hiH", "name": "The Live Chat Bot"}}, "typeVersion": 1}, {"id": "14b0ac28-5be5-4878-ab57-f7361291cc8e", "name": "1st", "type": "n8n-nodes-base.switch", "position": [-980, 260], "parameters": {"rules": {"rules": [{"output": 1, "value2": "private", "operation": "regex"}, {"output": 2, "value2": "supergroup", "operation": "regex"}, {"output": 3, "value2": "channel", "operation": "regex"}]}, "value1": "={{ $json.chat_type || $json.channel_post_sender_chat_type }}", "dataType": "string", "fallbackOutput": 0}, "typeVersion": 1}, {"id": "d91e0fdf-7344-4968-beac-49c2331b5170", "name": "Split In Batches1", "type": "n8n-nodes-base.splitInBatches", "notes": "Telegram Limitation 29/sec", "position": [160, 780], "parameters": {"options": {}, "batchSize": 29}, "notesInFlow": true, "typeVersion": 2}, {"id": "f6ce5dbb-8707-4243-9814-5bd57397e652", "name": "Wait1", "type": "n8n-nodes-base.wait", "position": [560, 740], "webhookId": "9f87deed-d502-46d3-8c85-ce99552a0441", "parameters": {"unit": "seconds", "amount": 3}, "typeVersion": 1}, {"id": "640e9ca9-de7d-4dae-a15a-d0232864c877", "name": "Format Users", "type": "n8n-nodes-base.code", "position": [-200, 780], "parameters": {"jsCode": "let response = items[0].json; // get the Redis response\nlet newItems = []; // to store the new items\n\nfor(let key in response) {\n    if(response.hasOwnProperty(key)) {\n        newItems.push({\n            json: {\n                user: response[key]\n            }\n        });\n    }\n}\n\nreturn newItems;\n"}, "typeVersion": 1}, {"id": "8c330aca-3720-439e-87c6-47d914f828c3", "name": "Broadcast Channel Post into Users", "type": "n8n-nodes-base.httpRequest", "onError": "continueErrorOutput", "position": [380, 760], "parameters": {"url": "=https://api.telegram.org/bot{{ $('Bot-Config').item.json.BotToken }}/copyMessage?chat_id={{ $('Split In Batches1').item.json[\"user\"][\"chat_id\"] }}&from_chat_id={{ $('Bot-Config').item.json[\"Boradcast_Channel_ID\"] }}&message_id={{ $('Bot-Config').item.json[\"channel_post\"][\"message_id\"] }}", "method": "POST", "options": {}}, "typeVersion": 4.1}, {"id": "3beb15dd-6e76-4350-97c3-22f39d768497", "name": "Set Blocked Member", "type": "n8n-nodes-base.redis", "position": [560, 900], "parameters": {"key": "=TG-USER-{{ $('Bot-Fields').item.json.chat_id || $('Split In Batches1').item.json.user.chat_id }}", "value": "={\"Blocked\":{{ '1' }}}", "keyType": "hash", "operation": "set"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "typeVersion": 1}, {"id": "03d457f1-ca11-4134-b0f9-d4d029ce141a", "name": "IF Verified Channel", "type": "n8n-nodes-base.if", "position": [-558, 800], "parameters": {"conditions": {"string": [{"value1": "={{ $('Bot-Config').item.json.channel_post.sender_chat.id }}", "value2": "={{ $('Bot-Config').item.json.Boradcast_Channel_ID }}", "operation": "regex"}]}}, "typeVersion": 1}, {"id": "6f38d2d0-5734-4829-ab97-8aca57827646", "name": "Filter Blocked Users", "type": "n8n-nodes-base.filter", "position": [-20, 780], "parameters": {"conditions": {"string": [{"value1": "={{ $json.user.Blocked }}", "value2": "1", "operation": "notRegex"}]}}, "typeVersion": 1}, {"id": "37ffb301-0284-493e-abed-aaff293b4a92", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [-660, 620], "parameters": {"color": 6, "width": 1413.320293398532, "height": 460.58353708231465, "content": "## Channel Side (Broadcasting)\n**This Part** where the support of brand broadcasting message to all previous users who used this bot before."}, "typeVersion": 1}, {"id": "d34a0080-6db8-4d29-b6ff-b0b0bf3be8af", "name": "Retrieve all users in DB", "type": "n8n-nodes-base.redis", "notes": "Search Key", "position": [-378, 780], "parameters": {"operation": "keys", "keyPattern": "=TG-USER-*"}, "credentials": {"redis": {"id": "LNn51V8Wv8nlnOrK", "name": "Livegram Bot"}}, "notesInFlow": true, "typeVersion": 1}], "pinData": {}, "connections": {"1st": {"main": [null, [{"node": "Check User in Database", "type": "main", "index": 0}], [{"node": "Support Forum", "type": "main", "index": 0}], [{"node": "IF Verified Channel", "type": "main", "index": 0}]]}, "Wait1": {"main": [[{"node": "Split In Batches1", "type": "main", "index": 0}]]}, "Format": {"main": [[{"node": "Bot-Fields", "type": "main", "index": 0}]]}, "Bot-Config": {"main": [[{"node": "Format", "type": "main", "index": 0}]]}, "Bot-Fields": {"main": [[{"node": "1st", "type": "main", "index": 0}]]}, "New User ?": {"main": [[{"node": "Save User Data", "type": "main", "index": 0}], [{"node": "Update User Data", "type": "main", "index": 0}]]}, "From Ticket": {"main": [[{"node": "Forward Support Reply To User", "type": "main", "index": 0}], [{"node": "IF Topic Created", "type": "main", "index": 0}]]}, "Format Users": {"main": [[{"node": "Filter Blocked Users", "type": "main", "index": 0}]]}, "Telegram-Bot": {"main": [[{"node": "Bot-Config", "type": "main", "index": 0}]]}, "Save Topic ID": {"main": [[{"node": "Forward New Message", "type": "main", "index": 0}]]}, "Support Forum": {"main": [[{"node": "From Ticket", "type": "main", "index": 0}]]}, "Save User Data": {"main": [[{"node": "Create Topic (Chat Ticket)", "type": "main", "index": 0}]]}, "ReSave Topic ID": {"main": [[{"node": "Forward New Message to the recrated topic", "type": "main", "index": 0}]]}, "IF Topic Created": {"main": [[{"node": "Send User Ticket Created Notification", "type": "main", "index": 0}]]}, "Update User Data": {"main": [[{"node": "Get User Chat Topic", "type": "main", "index": 0}]]}, "Split In Batches1": {"main": [[{"node": "Broadcast Channel Post into Users", "type": "main", "index": 0}]]}, "Set Blocked Member": {"main": [[{"node": "Split In Batches1", "type": "main", "index": 0}]]}, "Forward New Message": {"main": [[{"node": "No Operation, do nothing", "type": "main", "index": 0}], [{"node": "IF No Topic Created", "type": "main", "index": 0}]]}, "Get User Chat Topic": {"main": [[{"node": "Forward New Message", "type": "main", "index": 0}]]}, "IF No Topic Created": {"main": [[{"node": "ReCreate Topic (Chat Ticket)", "type": "main", "index": 0}], [{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}, "IF Verified Channel": {"main": [[{"node": "Retrieve all users in DB", "type": "main", "index": 0}], [{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}, "Filter Blocked Users": {"main": [[{"node": "Split In Batches1", "type": "main", "index": 0}]]}, "Check User in Database": {"main": [[{"node": "New User ?", "type": "main", "index": 0}]]}, "Retrieve all users in DB": {"main": [[{"node": "Format Users", "type": "main", "index": 0}]]}, "Create Topic (Chat Ticket)": {"main": [[{"node": "Save Topic ID", "type": "main", "index": 0}]]}, "ReCreate Topic (Chat Ticket)": {"main": [[{"node": "ReSave Topic ID", "type": "main", "index": 0}]]}, "Forward Support Reply To User": {"main": [[{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}, "Broadcast Channel Post into Users": {"main": [[{"node": "Wait1", "type": "main", "index": 0}], [{"node": "Set Blocked Member", "type": "main", "index": 0}]]}, "Send User Ticket Created Notification": {"main": [[{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}, "Forward New Message to the recrated topic": {"main": [[{"node": "No Operation, do nothing", "type": "main", "index": 0}]]}}}