Workflow: 0845_Webhook_Filter_Export_Webhook
Integrations: airtable, filter, googleSheets, notion, set, stickyNote, webhook

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$if($('Webhook').item.json.body.call.direction == 'outbound', $('Webhook').item.json.body.call.to_number, $('Webhook').item.json.body.call.from_number)  }}"}, {"id": "210b3594-e40a-4316-b4ff-7e944172d960", "name": "Total Cost in Dollars", "type": "number", "value": "={{ $json.body.call.call_cost.combined_cost/100 }}"}]}}, "typeVersion": 3.4}, {"id": "7918d67d-76ca-4425-975b-14a3d3772755", "name": "Save to Airtable", "type": "n8n-nodes-base.airtable", "position": [100, -40], "parameters": {"base": {"__rl": true, "mode": "list", "value": "appN4jeIrD8waWCfr", "cachedResultUrl": "https://airtable.com/appN4jeIrD8waWCfr", "cachedResultName": "Retell sample"}, "table": {"__rl": true, "mode": "list", "value": "tbljL3fmuOzAj1Nwo", "cachedResultUrl": "https://airtable.com/appN4jeIrD8waWCfr/tbljL3fmuOzAj1Nwo", "cachedResultName": "Transcripts"}, "columns": {"value": {"Call ID": "={{ $json['Call ID'] }}", "Transcript": "={{ $json.Transcript }}", "Call Summary": "={{ $json['Call Summary'] }}", "End Datetime": "={{ $json['End Datetime'] }}", "Phone Number": "={{ $json['Phone Number'] }}", "Start Datetime": "={{ $json['Start Datetime'] }}", "User Sentiment": "={{ $json['User Sentiment'] }}", "Duration in seconds": "={{ $json['Duration in seconds'] }}", "Total Cost in Dollars": "={{ $json['Total Cost in Dollars'] }}"}, "schema": [{"id": "Phone Number", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Phone Number", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "First Name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "First Name", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Last Name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Last Name", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Call ID", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Call ID", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Start Datetime", "type": "dateTime", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Start Datetime", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "End Datetime", "type": "dateTime", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "End Datetime", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Duration in seconds", "type": "number", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Duration in seconds", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Transcript", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "Transcript", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Call Summary", "type": "string", "display": true, "removed": false, "readOnly": false, "required": 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"={{ $json.Transcript }}", "Call Summary": "={{ $json['Call Summary'] }}", "End Datetime": "={{ $json['End Datetime'] }}", "Phone Number": "='{{ $json['Phone Number'] }}", "Start Datetime": "={{ $json['Start Datetime'] }}", "User Sentiment": "={{ $json['User Sentiment'] }}", "Duration in seconds": "={{ $json['Duration in seconds'] }}", "Total Cost in Dollars": "={{ $json['Total Cost in Dollars'] }}"}, "schema": [{"id": "Phone Number", "type": "string", "display": true, "required": false, "displayName": "Phone Number", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "First Name", "type": "string", "display": true, "removed": true, "required": false, "displayName": "First Name", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Last Name", "type": "string", "display": true, "removed": true, "required": false, "displayName": "Last Name", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Call ID", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Call ID", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Start Datetime", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Start Datetime", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "End Datetime", "type": "string", "display": true, "removed": false, "required": false, "displayName": "End Datetime", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Duration in seconds", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Duration in seconds", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Transcript", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Transcript", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Call Summary", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Call Summary", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "User Sentiment", "type": "string", "display": true, "removed": false, "required": false, "displayName": "User Sentiment", "defaultMatch": false, "canBeUsedToMatch": true}, {"id": "Total Cost in Dollars", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Total Cost in Dollars", "defaultMatch": false, "canBeUsedToMatch": true}], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false}, "options": {"useAppend": true}, "operation": "append", "sheetName": {"__rl": true, "mode": "list", "value": 311200653, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit#gid=311200653", "cachedResultName": "Transcripts"}, "documentId": {"__rl": true, "mode": "list", "value": "1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit?usp=drivesdk", "cachedResultName": "Retell sample UserDB"}}, "credentials": {"googleSheetsOAuth2Api": {"id": "ufBkeygvc1l17m5N", "name": "Baptiste AS - Google Sheets account"}}, "typeVersion": 4.5}, {"id": "7ce16b86-d7aa-4239-8513-1ccc9a25cdc9", "name": "Save to Notion", "type": "n8n-nodes-base.notion", "position": [100, 440], "parameters": {"title": "={{ $json['Call Summary'] }}", "options": {}, "resource": "databasePage", "databaseId": {"__rl": true, "mode": "list", "value": "1cea19b9-d484-8089-bda6-f3d7e05a818d", "cachedResultUrl": "https://www.notion.so/1cea19b9d4848089bda6f3d7e05a818d", "cachedResultName": "UserDB - Transcripts"}, "propertiesUi": {"propertyValues": [{"key": "Call ID|rich_text", "textContent": "={{ $json['Call ID'] }}"}, {"key": "Duration in seconds|number", "numberValue": "={{ $json['Duration in seconds'] }}"}, {"key": "End Datetime|date", "date": "={{ $json['End Datetime'] }}"}, {"key": "Phone Number|rich_text", "textContent": "={{ $json['Phone Number'] }}"}, {"key": "Start Datetime|date", "date": "={{ $json['Start Datetime'] }}"}, {"key": "Total Cost in Dollars|number", "numberValue": "={{ $json['Total Cost in Dollars'] }}"}, {"key": "Transcript|rich_text", "textContent": "={{ $json.Transcript }}"}, {"key": "User Sentiment|rich_text", "textContent": "={{ $json['User Sentiment'] }}"}]}}, "credentials": {"notionApi": {"id": "tOVdjeVnLcw3xu0g", "name": "Template Retell"}}, "typeVersion": 2.2}, {"id": "bbb5b39c-8826-4f59-8c40-ff10529fa42f", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [-1520, -540], "parameters": {"color": 7, "width": 601, "height": 1585, "content": "## Automatically store Retell transcripts in Google Sheets/Airtable/Notion from webhook\n\n## Overview\n- This workflow stores the results of a **[Retell](https://www.retellai.com/)** voice call (transcript, analysis, etc.) once it has ended and been analyzed.\n- It listens for `call_analyzed` webhook events from Retell and stores the data in **Airtable**, **Google Sheets**, and **Notion** (choose based on your stack).\n- Useful for anyone building Retell agents who want to keep a detailed history of analyzed calls in structured tools.\n\n## Who is it for\nFor builders of [Retell's](https://www.retellai.com/) Voice Agents who want to store call history and essential analytic data.\n\n## Prerequisites\n- Have a [Retell AI Account](https://www.retellai.com/)\n- [Create a Retell agent](https://docs.retellai.com/get-started/quick-start)\n- Associate a phone number with your Retell agent\n- Set up one of the following:\n  - An Airtable base and table (example: \"Transcripts\")\n  - A Google Sheet with a \u201cTranscripts\u201d tab\n  - A Notion database with columns to match the transcript fields\n- Templates:\n  - [Airtable](https://airtable.com/appN4jeIrD8waWCfr/shrsPtQLeqt8Sp3UZ)\n  - [Google Sheets](https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit?usp=sharing)\n  - [Notion](https://www.notion.so/1cea19b9d4848089bda6f3d7e05a818d?v=1cea19b9d48481ea97ef000ccd20f210&pvs=4)\n\n## How it works\n- Receives a webhook POST request from Retell when a call has been analyzed.\n- Filters out any event that is not `call_analyzed` ([Retell sends webhooks](https://docs.retellai.com/features/webhook-overview#webhook-overview) for `call_started`, `call_ended` and `call_analyzed`)\n- Extracts useful fields like:\n  - Call ID, start/end time, duration, total cost\n  - Transcript, summary, sentiment\n- Stores this data in your preferred tool:\n  - Airtable\n  - Google Sheets\n  - Notion\n\n## How to use it\n1. Copy the webhook URL (e.g., `https://your-instance.app.n8n.cloud/webhook/poc-retell-analysis`) and paste it in your Retell agent under \"Webhook settings\" then \"Agent Level Webhook URL\".\n2. Make sure your Airtable, Google Sheet, or Notion databases are correctly configured to receive the fields.\n3. After each call, once Retell finishes the analysis, this workflow will automatically log the results.\n\n## Extension\n- If you use any \"Post-Call Analysis\" fields, you can add columns to your Airtable, Google Sheet, or Notion database.\n- Then fetch the data from the `call.call_analysis.custom_analysis_data` object.\n\n## Additional Notes\n- Phone numbers are extracted depending on the call direction (`from_number` or `to_number`).\n- Cost is converted from cents to dollars before saving.\n- Dates are converted from timestamps to local ISO strings.\n- You can remove any of the outputs (Airtable, Google Sheets, Notion) if you're only using one.\n\n\n#### \ud83d\udc49 Reach out to [us](mailto:hello@agentstudio.io) if you're interested in **analysing your Retell Agent conversations**."}, "typeVersion": 1}, {"id": "5281b143-7b27-4f8e-b55a-98e2a37fa1e8", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [-820, 60], "parameters": {"color": 5, "width": 220, "height": 300, "content": "POST Webhook receiving your Retell events"}, "typeVersion": 1}, {"id": "52a7c9ca-d612-4833-9e28-783878f92e92", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [-580, 60], "parameters": {"color": 5, "width": 220, "height": 300, "content": "Only keep the `call_analyzed` events (it contains all data points)"}, "typeVersion": 1}, {"id": "6b11df00-34c6-4c2f-b847-f4126d2aeffe", "name": "Filter - only call ended", "type": "n8n-nodes-base.filter", "position": [-520, 200], "parameters": {"options": {}, "conditions": {"options": {"version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict"}, "combinator": "and", "conditions": [{"id": "d81cb5cf-8fc0-43ff-b191-feec11250154", "operator": {"name": "filter.operator.equals", "type": "string", "operation": "equals"}, "leftValue": "={{ $json.body.event }}", "rightValue": "call_analyzed"}]}}, "typeVersion": 2.2}, {"id": "4c8cb9a2-35fe-42ae-825e-1aab42f152ad", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [-340, 60], "parameters": {"color": 5, "width": 220, "height": 300, "content": "Prepare your data to be sent to your preferred database.\nIf you add more data or post call analytics, you will add fields here."}, "typeVersion": 1}, {"id": "8a308e68-365c-4f0a-85f2-a857e7c8011c", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [40, -100], "parameters": {"color": 5, "width": 220, "height": 220, "content": "Save all fields from Retell to Airtable"}, "typeVersion": 1}, {"id": "c4e71141-8089-4b17-86c2-c290778c49e5", "name": "Sticky Note5", "type": "n8n-nodes-base.stickyNote", "position": [40, 140], "parameters": {"color": 5, "width": 220, "height": 220, "content": "Save all fields from Retell to Google Sheets"}, "typeVersion": 1}, {"id": "dad436ca-68db-45c2-8b87-785c650424ca", "name": "Sticky Note6", "type": "n8n-nodes-base.stickyNote", "position": [40, 380], "parameters": {"color": 5, "width": 220, "height": 220, "content": "Save all fields from Retell to Notion"}, "typeVersion": 1}, {"id": "57371198-2885-419a-9b12-9f1dfd1388f5", "name": "Sticky Note7", "type": "n8n-nodes-base.stickyNote", "position": [40, -240], "parameters": {"color": 3, "width": 220, "height": 120, "content": "Remove the unnecessary tools\n# \ud83d\udc47 "}, "typeVersion": 1}], "pinData": {"Webhook": [{"body": {"call": {"call_id": "call_0e55e4a736cd190205d31cc0792", "latency": {"e2e": {"max": 2046, "min": 939, "num": 6, "p50": 1404.5, "p90": 1821.5, "p95": 1933.75, "p99": 2023.5500000000002, "values": [1597, 1084, 1316, 2046, 939, 1493]}, "llm": {"max": 970, "min": 528, "num": 16, "p50": 719.5, "p90": 901.5, "p95": 926.5, "p99": 961.3, "values": [717, 912, 593, 528, 592, 549, 833, 572, 586, 637, 722, 846, 970, 872, 891, 795]}, "tts": {"max": 1005, "min": 300, "num": 16, "p50": 346.5, "p90": 512.5, "p95": 645.75, "p99": 933.1499999999999, "values": [474, 499, 312, 357, 302, 300, 1005, 320, 364, 526, 354, 327, 314, 312, 339, 355]}}, "agent_id": "agent_971837f76df12a41d1b0e939a3", "metadata": {}, "call_cost": {"combined_cost": 12.5883333, "product_costs": [{"cost": 0, "product": "retell_platform", "unit_price": 0}, {"cost": 9.6833333, "product": "elevenlabs_tts", "unit_price": 0.1166667}, {"cost": 0.83, "product": "gpt_4o_mini", "unit_price": 0.01}, {"cost": 2.075, "product": "us_telephony", "unit_price": 0.025}], "total_one_time_price": 0, "total_duration_seconds": 83, "total_duration_unit_price": 0.1516667}, "call_type": "phone_call", "direction": "outbound", "to_number": "+15555555555", "transcript": "User: Hello. Welcome to Avelian Paradise Hotel. How can I help you today?\nAgent: Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?\nUser: Certainly. I can assist you with your reservation. Just to confirm, you are looking for a stay on October twenty ninth. Correct?\nUser: your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget.\nUser: yes. \nAgent: Great! Let's \nUser: We do have an out may I have your name and email address, please?\nAgent: My name is Mike Smith, and my email address is mike@yahoo.com.\nUser: Thank you, Mike. Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?\nAgent: Yes, that's correct. Please go ahead and book it.\nUser: Your reservation for the standard room on October twenty ninth is confirmed.\nUser: That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment.\nUser: you, Mike, and we look forward to welcoming you. Now I will proceed with sending the confirmation email. Will shortly receive a confirmation email with all the details of your reservation.\nUser: you once again, Mike.\nAgent: Thank you! I'll look out for the confirmation email.\n", "call_status": "ended", "duration_ms": 82588, "from_number": "+15555555555", "call_analysis": {"call_summary": "The user, Mike Smith, successfully made a reservation for a standard room at Avelian Paradise Hotel for one night on October 29th for 110 euros. The agent confirmed the booking and stated that a confirmation email would be sent shortly.", "in_voicemail": false, "user_sentiment": "Positive", "call_successful": true, "custom_analysis_data": {}}, "end_timestamp": 1743418542998, "recording_url": "https://dxc03zgurdly9.cloudfront.net/2906e0f58bcc8cd6d897ac10fe21bc2c94f81477483c4f645b4ec281965a8e59/recording.wav", "public_log_url": "https://dxc03zgurdly9.cloudfront.net/2906e0f58bcc8cd6d897ac10fe21bc2c94f81477483c4f645b4ec281965a8e59/public.log", "start_timestamp": 1743418460410, "transcript_object": [{"role": "user", "words": [{"end": 1.2089998999999998, "word": "Hello. ", "start": 0.80899995}, {"end": 1.369, "word": "Welcome ", "start": 1.2089998999999998}, {"end": 1.529, "word": "to ", "start": 1.369}, {"end": 1.9289999999999998, "word": "Avelian ", "start": 1.529}, {"end": 2.3289999999999997, "word": "Paradise ", "start": 1.9289999999999998}, {"end": 2.569, "word": "Hotel. ", "start": 2.3289999999999997}, {"end": 3.159, "word": "How ", "start": 2.839}, {"end": 3.319, "word": "can ", "start": 3.159}, {"end": 3.3989998999999997, "word": "I ", "start": 3.319}, {"end": 3.5589999999999997, "word": "help ", "start": 3.3989998999999997}, {"end": 3.639, "word": "you ", "start": 3.5589999999999997}, {"end": 3.799, "word": "today?", "start": 3.639}], "content": "Hello. Welcome to Avelian Paradise Hotel. How can I help you today?"}, {"role": "agent", "words": [{"end": 5.849, "word": "Hi, ", "start": 5.547}, {"end": 5.976, "word": "I ", "start": 5.849}, {"end": 6.162, "word": "need ", "start": 5.976}, {"end": 6.244, "word": "to ", "start": 6.162}, {"end": 6.429, "word": "make ", "start": 6.244}, {"end": 6.499, "word": "a ", "start": 6.429}, {"end": 7.068, "word": "reservation ", "start": 6.499}, {"end": 7.23, "word": "for ", "start": 7.068}, {"end": 7.37, "word": "me ", "start": 7.23}, {"end": 7.497, "word": "and ", "start": 7.37}, {"end": 7.648, "word": "my ", "start": 7.497}, {"end": 8.008, "word": "wife ", "start": 7.648}, {"end": 8.159, "word": "on ", "start": 8.008}, {"end": 8.507, "word": "October ", "start": 8.159}, {"end": 8.763, "word": "29th.", "start": 8.507}, {"end": 9.551208251953126, "word": " Our ", "start": 9.331208251953125}, {"end": 9.911208251953125, "word": "budget ", "start": 9.551208251953126}, {"end": 10.039208251953125, "word": "is ", "start": 9.911208251953125}, {"end": 10.260208251953125, "word": "less ", "start": 10.039208251953125}, {"end": 10.457208251953125, "word": "than ", "start": 10.260208251953125}, {"end": 10.596208251953126, "word": "150 ", "start": 10.457208251953125}, {"end": 10.840208251953126, "word": "euros.", "start": 10.596208251953126}, {"end": 12.174958251953125, "word": " Can ", "start": 12.034958251953125}, {"end": 12.278958251953124, "word": "you ", "start": 12.174958251953125}, {"end": 12.429958251953124, "word": "help ", "start": 12.278958251953124}, {"end": 12.522958251953124, "word": "me ", "start": 12.429958251953124}, {"end": 12.673958251953126, "word": "with ", "start": 12.522958251953124}, {"end": 13.149958251953125, "word": "that?", "start": 12.673958251953126}, {"end": 13.962208251953125, "word": " Also, ", "start": 13.195208251953124}, {"end": 14.159208251953125, "word": "does ", "start": 13.962208251953125}, {"end": 14.275208251953124, "word": "the ", "start": 14.159208251953125}, {"end": 14.554208251953124, "word": "hotel ", "start": 14.275208251953124}, {"end": 14.682208251953124, "word": "have ", "start": 14.554208251953124}, {"end": 14.728208251953125, "word": "a ", "start": 14.682208251953124}, {"end": 15.030208251953125, "word": "swimming ", "start": 14.728208251953125}, {"end": 15.517208251953125, "word": "pool?", "start": 15.030208251953125}], "content": "Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?", "metadata": {"response_id": 2}}, {"role": "user", "words": [{"end": 17.689, "word": "Certainly. ", "start": 17.128999}, {"end": 17.929000000000002, "word": "I ", "start": 17.689}, {"end": 18.169, "word": "can ", "start": 17.929000000000002}, {"end": 18.409, "word": "assist ", "start": 18.169}, {"end": 18.489, "word": "you ", "start": 18.409}, {"end": 18.649, "word": "with ", "start": 18.489}, {"end": 18.889, "word": "your ", "start": 18.649}, {"end": 19.288999, "word": "reservation. ", "start": 18.889}, {"end": 19.889, "word": "Just ", "start": 19.649}, {"end": 20.048999000000002, "word": "to ", "start": 19.889}, {"end": 20.608998, "word": "confirm, ", "start": 20.048999000000002}, {"end": 20.689, "word": "you ", "start": 20.608998}, {"end": 20.849, "word": "are ", "start": 20.689}, {"end": 21.089, "word": "looking ", "start": 20.849}, {"end": 21.169, "word": "for ", "start": 21.089}, {"end": 21.329, "word": "a ", "start": 21.169}, {"end": 21.569, "word": "stay ", "start": 21.329}, {"end": 21.729, "word": "on ", "start": 21.569}, {"end": 22.128999, "word": "October ", "start": 21.729}, {"end": 22.288999, "word": "twenty ", "start": 22.128999}, {"end": 22.689, "word": "ninth. ", "start": 22.288999}, {"end": 22.849, "word": "Correct?", "start": 22.689}], "content": "Certainly. I can assist you with your reservation. Just to confirm, you are looking for a stay on October twenty ninth. Correct?"}, {"role": "user", "words": [{"end": 23.969, "word": "your ", "start": 23.809}, {"end": 24.209, "word": "budget, ", "start": 23.969}, {"end": 24.579, "word": "the ", "start": 24.419}, {"end": 24.899, "word": "standard ", "start": 24.579}, {"end": 25.139, "word": "room ", "start": 24.899}, {"end": 25.298999000000002, "word": "is ", "start": 25.139}, {"end": 25.619, "word": "available ", "start": 25.298999000000002}, {"end": 25.779, "word": "for ", "start": 25.619}, {"end": 26.019000000000002, "word": "one ", "start": 25.779}, {"end": 26.179000000000002, "word": "hundred ", "start": 26.019000000000002}, {"end": 26.339, "word": "and ", "start": 26.179000000000002}, {"end": 26.579, "word": "ten ", "start": 26.339}, {"end": 26.899, "word": "euros ", "start": 26.579}, {"end": 27.059, "word": "per ", "start": 26.899}, {"end": 27.378999, "word": "night, ", "start": 27.059}, {"end": 27.538999, "word": "which ", "start": 27.378999}, {"end": 27.779, "word": "fits ", "start": 27.538999}, {"end": 28.019000000000002, "word": "within ", "start": 27.779}, {"end": 28.099, "word": "your ", "start": 28.019000000000002}, {"end": 28.339, "word": "budget.", "start": 28.099}], "content": "your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget."}, {"role": "user", "words": [{"end": 30.199, "word": "yes. ", "start": 29.959}], "content": "yes. "}, {"role": "agent", "words": [{"end": 30.305, "word": "Great!", "start": 29.748}, {"end": 30.7, "word": " Let's ", "start": 30.456}], "content": "Great! Let's ", "metadata": {"response_id": 8}}, {"role": "user", "words": [{"end": 30.749, "word": "We ", "start": 30.429000000000002}, {"end": 30.909, "word": "do ", "start": 30.749}, {"end": 31.069, "word": "have ", "start": 30.909}, {"end": 31.229, "word": "an ", "start": 31.069}, {"end": 31.389, "word": "out ", "start": 31.229}, {"end": 33.029, "word": "may ", "start": 32.789}, {"end": 33.189, "word": "I ", "start": 33.029}, {"end": 33.269, "word": "have ", "start": 33.189}, {"end": 33.429, "word": "your ", "start": 33.269}, {"end": 33.589, "word": "name ", "start": 33.429}, {"end": 33.748998, "word": "and ", "start": 33.589}, {"end": 33.989, "word": "email ", "start": 33.748998}, {"end": 34.309, "word": "address, ", "start": 33.989}, {"end": 34.469, "word": "please?", "start": 34.309}], "content": "We do have an out may I have your name and email address, please?"}, {"role": "agent", "words": [{"end": 36.828, "word": "My ", "start": 36.689}, {"end": 37.003, "word": "name ", "start": 36.828}, {"end": 37.154, "word": "is ", "start": 37.003}, {"end": 37.374, "word": "Mike ", "start": 37.154}, {"end": 37.804, "word": "Smith, ", "start": 37.374}, {"end": 37.989, "word": "and ", "start": 37.804}, {"end": 38.129, "word": "my ", "start": 37.989}, {"end": 38.419, "word": "email ", "start": 38.129}, {"end": 38.756, "word": "address ", "start": 38.419}, {"end": 38.883, "word": "is ", "start": 38.756}, {"end": 39.104, "word": "mike@yahoo.com.", "start": 38.883}], "content": "My name is Mike Smith, and my email address is mike@yahoo.com.", "metadata": {"response_id": 9}}, {"role": "user", "words": [{"end": 42.569, "word": "Thank ", "start": 42.329}, {"end": 42.809003, "word": "you, ", "start": 42.569}, {"end": 43.369, "word": "Mike. ", "start": 42.809003}, {"end": 43.689, "word": "Just ", "start": 43.369}, {"end": 43.849000000000004, "word": "to ", "start": 43.689}, {"end": 44.249, "word": "confirm, ", "start": 43.849000000000004}, {"end": 44.409, "word": "you ", "start": 44.249}, {"end": 44.569, "word": "would ", "start": 44.409}, {"end": 44.729, "word": "like ", "start": 44.569}, {"end": 44.809003, "word": "to ", "start": 44.729}, {"end": 44.889, "word": "book ", "start": 44.809003}, {"end": 45.049, "word": "a ", "start": 44.889}, {"end": 45.499, "word": "standard ", "start": 45.099000000000004}, {"end": 45.739, "word": "room ", "start": 45.499}, {"end": 45.899, "word": "for ", "start": 45.739}, {"end": 46.059, "word": "one ", "start": 45.899}, {"end": 46.379, "word": "night ", "start": 46.059}, {"end": 46.699, "word": "on ", "start": 46.379}, {"end": 47.099000000000004, "word": "October ", "start": 46.699}, {"end": 47.339, "word": "twenty ", "start": 47.099000000000004}, {"end": 47.579, "word": "ninth ", "start": 47.339}, {"end": 48.369, "word": "Is ", "start": 48.129}, {"end": 48.529, "word": "that ", "start": 48.369}, {"end": 48.769, "word": "correct?", "start": 48.529}], "content": "Thank you, Mike. Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?"}, {"role": "agent", "words": [{"end": 50.138, "word": "Yes, ", "start": 49.859}, {"end": 50.358, "word": "that's ", "start": 50.138}, {"end": 50.962, "word": "correct.", "start": 50.358}, {"end": 51.240125, "word": " Please ", "start": 51.007125}, {"end": 51.356125, "word": "go ", "start": 51.240125}, {"end": 51.530125, "word": "ahead ", "start": 51.356125}, {"end": 51.634125, "word": "and ", "start": 51.530125}, {"end": 51.820125, "word": "book ", "start": 51.634125}, {"end": 52.122125, "word": "it.", "start": 51.820125}], "content": "Yes, that's correct. Please go ahead and book it.", "metadata": {"response_id": 11}}, {"role": "user", "words": [{"end": 56.599000000000004, "word": "Your ", "start": 56.279}, {"end": 57.159, "word": "reservation ", "start": 56.599000000000004}, {"end": 57.399, "word": "for ", "start": 57.159}, {"end": 57.559, "word": "the ", "start": 57.399}, {"end": 57.879, "word": "standard ", "start": 57.559}, {"end": 58.119, "word": "room ", "start": 57.879}, {"end": 58.359, "word": "on ", "start": 58.119}, {"end": 58.759, "word": "October ", "start": 58.359}, {"end": 59.079, "word": "twenty ", "start": 58.759}, {"end": 59.318998, "word": "ninth ", "start": 59.079}, {"end": 59.559, "word": "is ", "start": 59.318998}, {"end": 59.799, "word": "confirmed.", "start": 59.559}], "content": "Your reservation for the standard room on October twenty ninth is confirmed."}, {"role": "user", "words": [{"end": 60.769002, "word": "That's ", "start": 60.449002}, {"end": 60.929002, "word": "one ", "start": 60.769002}, {"end": 61.409, "word": "night, ", "start": 60.929002}, {"end": 61.649, "word": "totaling ", "start": 61.409}, {"end": 61.889, "word": "one ", "start": 61.649}, {"end": 62.129, "word": "hundred ", "start": 61.889}, {"end": 62.209, "word": "and ", "start": 62.129}, {"end": 62.449002, "word": "ten ", "start": 62.209}, {"end": 62.769002, "word": "euros ", "start": 62.449002}, {"end": 63.369, "word": "I ", "start": 63.209}, {"end": 63.529, "word": "will ", "start": 63.369}, {"end": 63.769, "word": "now ", "start": 63.529}, {"end": 63.929, "word": "send ", "start": 63.769}, {"end": 64.089, "word": "you ", "start": 63.929}, {"end": 64.168996, "word": "an ", "start": 64.089}, {"end": 64.488996, "word": "email ", "start": 64.168996}, {"end": 64.729, "word": "with ", "start": 64.488996}, {"end": 64.889, "word": "all ", "start": 64.729}, {"end": 65.049, "word": "the ", "start": 64.889}, {"end": 65.449, "word": "details ", "start": 65.049}, {"end": 65.68900000000001, "word": "and ", "start": 65.449}, {"end": 65.849, "word": "a ", "start": 65.68900000000001}, {"end": 66.009, "word": "link ", "start": 65.849}, {"end": 66.168996, "word": "to ", "start": 66.009}, {"end": 66.409, "word": "complete ", "start": 66.168996}, {"end": 66.569, "word": "the ", "start": 66.409}, {"end": 66.808995, "word": "payment.", "start": 66.569}], "content": "That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment."}, {"role": "user", "words": [{"end": 67.809, "word": "you, ", "start": 67.569005}, {"end": 68.209005, "word": "Mike, ", "start": 67.809}, {"end": 68.369, "word": "and ", "start": 68.209005}, {"end": 68.609, "word": "we ", "start": 68.369}, {"end": 68.849004, "word": "look ", "start": 68.609}, {"end": 69.089, "word": "forward ", "start": 68.849004}, {"end": 69.169, "word": "to ", "start": 69.089}, {"end": 69.489, "word": "welcoming ", "start": 69.169}, {"end": 69.729, "word": "you. ", "start": 69.489}, {"end": 70.329, "word": "Now ", "start": 70.009}, {"end": 70.649, "word": "I ", "start": 70.329}, {"end": 70.889, "word": "will ", "start": 70.649}, {"end": 71.209, "word": "proceed ", "start": 70.889}, {"end": 71.448995, "word": "with ", "start": 71.209}, {"end": 71.68900000000001, "word": "sending ", "start": 71.448995}, {"end": 71.849, "word": "the ", "start": 71.68900000000001}, {"end": 72.329, "word": "confirmation ", "start": 71.849}, {"end": 72.649, "word": "email. ", "start": 72.329}, {"end": 73.269, "word": "Will ", "start": 72.949}, {"end": 73.509, "word": "shortly ", "start": 73.269}, {"end": 73.749, "word": "receive ", "start": 73.509}, {"end": 73.909, "word": "a ", "start": 73.749}, {"end": 74.309, "word": "confirmation ", "start": 73.909}, {"end": 74.629, "word": "email ", "start": 74.309}, {"end": 74.869, "word": "with ", "start": 74.629}, {"end": 75.109, "word": "all ", "start": 74.869}, {"end": 75.269, "word": "the ", "start": 75.109}, {"end": 75.829, "word": "details ", "start": 75.269}, {"end": 76.149, "word": "of ", "start": 75.829}, {"end": 76.469, "word": "your ", "start": 76.149}, {"end": 76.949, "word": "reservation.", "start": 76.469}], "content": "you, Mike, and we look forward to welcoming you. Now I will proceed with sending the confirmation email. Will shortly receive a confirmation email with all the details of your reservation."}, {"role": "user", "words": [{"end": 77.849004, "word": "you ", "start": 77.769}, {"end": 78.089, "word": "once ", "start": 77.849004}, {"end": 78.329, "word": "again, ", "start": 78.089}, {"end": 78.489, "word": "Mike.", "start": 78.329}], "content": "you once again, Mike."}, {"role": "agent", "words": [{"end": 80.412, "word": "Thank ", "start": 80.098}, {"end": 80.771, "word": "you! ", "start": 80.412}, {"end": 80.99170825195313, "word": "I'll ", "start": 80.78270825195312}, {"end": 81.17670825195313, "word": "look ", "start": 80.99170825195313}, {"end": 81.31670825195313, "word": "out ", "start": 81.17670825195313}, {"end": 81.44370825195313, "word": "for ", "start": 81.31670825195313}, {"end": 81.54870825195313, "word": "the ", "start": 81.44370825195313}, {"end": 82.11770825195312, "word": "confirmation ", "start": 81.54870825195313}, {"end": 82.58170825195313, "word": "email.", "start": 82.11770825195312}], "content": "Thank you! I'll look out for the confirmation email.", "metadata": {"response_id": 21}}], "disconnection_reason": "agent_hangup", "telephony_identifier": {"twilio_call_sid": "CA2b69d7ff03d4e02e3ba1cbbf18223de8"}, "transcript_with_tool_calls": [{"role": "user", "words": [{"end": 1.2089998999999998, "word": "Hello. ", "start": 0.80899995}, {"end": 1.369, "word": "Welcome ", "start": 1.2089998999999998}, {"end": 1.529, "word": "to ", "start": 1.369}, {"end": 1.9289999999999998, "word": "Avelian ", "start": 1.529}, {"end": 2.3289999999999997, "word": "Paradise ", "start": 1.9289999999999998}, {"end": 2.569, "word": "Hotel. ", "start": 2.3289999999999997}, {"end": 3.159, "word": "How ", "start": 2.839}, {"end": 3.319, "word": "can ", "start": 3.159}, {"end": 3.3989998999999997, "word": "I ", "start": 3.319}, {"end": 3.5589999999999997, "word": "help ", "start": 3.3989998999999997}, {"end": 3.639, "word": "you ", "start": 3.5589999999999997}, {"end": 3.799, "word": "today?", "start": 3.639}], "content": "Hello. Welcome to Avelian Paradise Hotel. How can I help you today?"}, {"role": "agent", "words": [{"end": 5.849, "word": "Hi, ", "start": 5.547}, {"end": 5.976, "word": "I ", "start": 5.849}, {"end": 6.162, "word": "need ", "start": 5.976}, {"end": 6.244, "word": "to ", "start": 6.162}, {"end": 6.429, "word": "make ", "start": 6.244}, {"end": 6.499, "word": "a ", "start": 6.429}, {"end": 7.068, "word": "reservation ", "start": 6.499}, {"end": 7.23, "word": "for ", "start": 7.068}, {"end": 7.37, "word": "me ", "start": 7.23}, {"end": 7.497, "word": "and ", "start": 7.37}, {"end": 7.648, "word": "my ", "start": 7.497}, {"end": 8.008, "word": "wife ", "start": 7.648}, {"end": 8.159, "word": "on ", "start": 8.008}, {"end": 8.507, "word": "October ", "start": 8.159}, {"end": 8.763, "word": "29th.", "start": 8.507}, {"end": 9.551208251953126, "word": " Our ", "start": 9.331208251953125}, {"end": 9.911208251953125, "word": "budget ", "start": 9.551208251953126}, {"end": 10.039208251953125, "word": "is ", "start": 9.911208251953125}, {"end": 10.260208251953125, "word": "less ", "start": 10.039208251953125}, {"end": 10.457208251953125, "word": "than ", "start": 10.260208251953125}, {"end": 10.596208251953126, "word": "150 ", "start": 10.457208251953125}, {"end": 10.840208251953126, "word": "euros.", "start": 10.596208251953126}, {"end": 12.174958251953125, "word": " Can ", "start": 12.034958251953125}, {"end": 12.278958251953124, "word": "you ", "start": 12.174958251953125}, {"end": 12.429958251953124, "word": "help ", "start": 12.278958251953124}, {"end": 12.522958251953124, "word": "me ", "start": 12.429958251953124}, {"end": 12.673958251953126, "word": "with ", "start": 12.522958251953124}, {"end": 13.149958251953125, "word": "that?", "start": 12.673958251953126}, {"end": 13.962208251953125, "word": " Also, ", "start": 13.195208251953124}, {"end": 14.159208251953125, "word": "does ", "start": 13.962208251953125}, {"end": 14.275208251953124, "word": "the ", "start": 14.159208251953125}, {"end": 14.554208251953124, "word": "hotel ", "start": 14.275208251953124}, {"end": 14.682208251953124, "word": "have ", "start": 14.554208251953124}, {"end": 14.728208251953125, "word": "a ", "start": 14.682208251953124}, {"end": 15.030208251953125, "word": "swimming ", "start": 14.728208251953125}, {"end": 15.517208251953125, "word": "pool?", "start": 15.030208251953125}], "content": "Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?", "metadata": {"response_id": 2}}, {"role": "user", "words": [{"end": 17.689, "word": "Certainly. ", "start": 17.128999}, {"end": 17.929000000000002, "word": "I ", "start": 17.689}, {"end": 18.169, "word": "can ", "start": 17.929000000000002}, {"end": 18.409, "word": "assist ", "start": 18.169}, {"end": 18.489, "word": "you ", "start": 18.409}, {"end": 18.649, "word": "with ", "start": 18.489}, {"end": 18.889, "word": "your ", "start": 18.649}, {"end": 19.288999, "word": "reservation. ", "start": 18.889}, {"end": 19.889, "word": "Just ", "start": 19.649}, {"end": 20.048999000000002, "word": "to ", "start": 19.889}, {"end": 20.608998, "word": "confirm, ", "start": 20.048999000000002}, {"end": 20.689, "word": "you ", "start": 20.608998}, {"end": 20.849, "word": "are ", "start": 20.689}, {"end": 21.089, "word": "looking ", "start": 20.849}, {"end": 21.169, "word": "for ", "start": 21.089}, {"end": 21.329, "word": "a ", "start": 21.169}, {"end": 21.569, "word": "stay ", "start": 21.329}, {"end": 21.729, "word": "on ", "start": 21.569}, {"end": 22.128999, "word": "October ", "start": 21.729}, {"end": 22.288999, "word": "twenty ", "start": 22.128999}, {"end": 22.689, "word": "ninth. ", "start": 22.288999}, {"end": 22.849, "word": "Correct?", "start": 22.689}], "content": "Certainly. I can assist you with your reservation. Just to confirm, you are looking for a stay on October twenty ninth. Correct?"}, {"role": "user", "words": [{"end": 23.969, "word": "your ", "start": 23.809}, {"end": 24.209, "word": "budget, ", "start": 23.969}, {"end": 24.579, "word": "the ", "start": 24.419}, {"end": 24.899, "word": "standard ", "start": 24.579}, {"end": 25.139, "word": "room ", "start": 24.899}, {"end": 25.298999000000002, "word": "is ", "start": 25.139}, {"end": 25.619, "word": "available ", "start": 25.298999000000002}, {"end": 25.779, "word": "for ", "start": 25.619}, {"end": 26.019000000000002, "word": "one ", "start": 25.779}, {"end": 26.179000000000002, "word": "hundred ", "start": 26.019000000000002}, {"end": 26.339, "word": "and ", "start": 26.179000000000002}, {"end": 26.579, "word": "ten ", "start": 26.339}, {"end": 26.899, "word": "euros ", "start": 26.579}, {"end": 27.059, "word": "per ", "start": 26.899}, {"end": 27.378999, "word": "night, ", "start": 27.059}, {"end": 27.538999, "word": "which ", "start": 27.378999}, {"end": 27.779, "word": "fits ", "start": 27.538999}, {"end": 28.019000000000002, "word": "within ", "start": 27.779}, {"end": 28.099, "word": "your ", "start": 28.019000000000002}, {"end": 28.339, "word": "budget.", "start": 28.099}], "content": "your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget."}, {"role": "user", "words": [{"end": 30.199, "word": "yes. ", "start": 29.959}], "content": "yes. "}, {"role": "agent", "words": [{"end": 30.305, "word": "Great!", "start": 29.748}, {"end": 30.7, "word": " Let's ", "start": 30.456}], "content": "Great! Let's ", "metadata": {"response_id": 8}}, {"role": "user", "words": [{"end": 30.749, "word": "We ", "start": 30.429000000000002}, {"end": 30.909, "word": "do ", "start": 30.749}, {"end": 31.069, "word": "have ", "start": 30.909}, {"end": 31.229, "word": "an ", "start": 31.069}, {"end": 31.389, "word": "out ", "start": 31.229}, {"end": 33.029, "word": "may ", "start": 32.789}, {"end": 33.189, "word": "I ", "start": 33.029}, {"end": 33.269, "word": "have ", "start": 33.189}, {"end": 33.429, "word": "your ", "start": 33.269}, {"end": 33.589, "word": "name ", "start": 33.429}, {"end": 33.748998, "word": "and ", "start": 33.589}, {"end": 33.989, "word": "email ", "start": 33.748998}, {"end": 34.309, "word": "address, ", "start": 33.989}, {"end": 34.469, "word": "please?", "start": 34.309}], "content": "We do have an out may I have your name and email address, please?"}, {"role": "agent", "words": [{"end": 36.828, "word": "My ", "start": 36.689}, {"end": 37.003, "word": "name ", "start": 36.828}, {"end": 37.154, "word": "is ", "start": 37.003}, {"end": 37.374, "word": "Mike ", "start": 37.154}, {"end": 37.804, "word": "Smith, ", "start": 37.374}, {"end": 37.989, "word": "and ", "start": 37.804}, {"end": 38.129, "word": "my ", "start": 37.989}, {"end": 38.419, "word": "email ", "start": 38.129}, {"end": 38.756, "word": "address ", "start": 38.419}, {"end": 38.883, "word": "is ", "start": 38.756}, {"end": 39.104, "word": "mike@yahoo.com.", "start": 38.883}], "content": "My name is Mike Smith, and my email address is mike@yahoo.com.", "metadata": {"response_id": 9}}, {"role": "user", "words": [{"end": 42.569, "word": "Thank ", "start": 42.329}, {"end": 42.809003, "word": "you, ", "start": 42.569}, {"end": 43.369, "word": "Mike. 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Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?"}, {"role": "agent", "words": [{"end": 50.138, "word": "Yes, ", "start": 49.859}, {"end": 50.358, "word": "that's ", "start": 50.138}, {"end": 50.962, "word": "correct.", "start": 50.358}, {"end": 51.240125, "word": " Please ", "start": 51.007125}, {"end": 51.356125, "word": "go ", "start": 51.240125}, {"end": 51.530125, "word": "ahead ", "start": 51.356125}, {"end": 51.634125, "word": "and ", "start": 51.530125}, {"end": 51.820125, "word": "book ", "start": 51.634125}, {"end": 52.122125, "word": "it.", "start": 51.820125}], "content": "Yes, that's correct. Please go ahead and book it.", "metadata": {"response_id": 11}}, {"role": "user", "words": [{"end": 56.599000000000004, "word": "Your ", "start": 56.279}, {"end": 57.159, "word": "reservation ", "start": 56.599000000000004}, {"end": 57.399, "word": "for ", "start": 57.159}, {"end": 57.559, "word": "the ", "start": 57.399}, {"end": 57.879, "word": "standard ", "start": 57.559}, {"end": 58.119, "word": "room ", "start": 57.879}, {"end": 58.359, "word": "on ", "start": 58.119}, {"end": 58.759, "word": "October ", "start": 58.359}, {"end": 59.079, "word": "twenty ", "start": 58.759}, {"end": 59.318998, "word": "ninth ", "start": 59.079}, {"end": 59.559, "word": "is ", "start": 59.318998}, {"end": 59.799, "word": "confirmed.", "start": 59.559}], "content": "Your reservation for the standard room on October twenty ninth is confirmed."}, {"role": "user", "words": [{"end": 60.769002, "word": "That's ", "start": 60.449002}, {"end": 60.929002, "word": "one ", "start": 60.769002}, {"end": 61.409, "word": "night, ", "start": 60.929002}, {"end": 61.649, "word": "totaling ", "start": 61.409}, {"end": 61.889, "word": "one ", "start": 61.649}, {"end": 62.129, "word": "hundred ", "start": 61.889}, {"end": 62.209, "word": "and ", "start": 62.129}, {"end": 62.449002, "word": "ten ", "start": 62.209}, {"end": 62.769002, "word": "euros ", "start": 62.449002}, {"end": 63.369, "word": "I ", "start": 63.209}, {"end": 63.529, "word": "will ", "start": 63.369}, {"end": 63.769, "word": "now ", "start": 63.529}, {"end": 63.929, "word": "send ", "start": 63.769}, {"end": 64.089, "word": "you ", "start": 63.929}, {"end": 64.168996, "word": "an ", "start": 64.089}, {"end": 64.488996, "word": "email ", "start": 64.168996}, {"end": 64.729, "word": "with ", "start": 64.488996}, {"end": 64.889, "word": "all ", "start": 64.729}, {"end": 65.049, "word": "the ", "start": 64.889}, {"end": 65.449, "word": "details ", "start": 65.049}, {"end": 65.68900000000001, "word": "and ", "start": 65.449}, {"end": 65.849, "word": "a ", "start": 65.68900000000001}, {"end": 66.009, "word": "link ", "start": 65.849}, {"end": 66.168996, "word": "to ", "start": 66.009}, {"end": 66.409, "word": "complete ", "start": 66.168996}, {"end": 66.569, "word": "the ", "start": 66.409}, {"end": 66.808995, "word": "payment.", "start": 66.569}], "content": "That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment."}, {"role": "user", "words": [{"end": 67.809, "word": "you, ", "start": 67.569005}, {"end": 68.209005, "word": "Mike, ", "start": 67.809}, {"end": 68.369, "word": "and ", "start": 68.209005}, {"end": 68.609, "word": "we ", "start": 68.369}, {"end": 68.849004, "word": "look ", "start": 68.609}, {"end": 69.089, "word": "forward ", "start": 68.849004}, {"end": 69.169, "word": "to ", "start": 69.089}, {"end": 69.489, "word": "welcoming ", "start": 69.169}, {"end": 69.729, "word": "you. 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