Workflow: 0684_Stickynote_Respondtowebhook_Send_Webhook
Integrations: respondToWebhook, serviceNow, set, stickyNote, switch, webhook

{"meta": {"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"}, "nodes": [{"id": "eece2f27-2a2f-4207-a756-c3b8062c0028", "name": "Webhook", "type": "n8n-nodes-base.webhook", "position": [0, 0], "webhookId": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad", "parameters": {"path": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad", "options": {}, "httpMethod": "POST", "responseMode": "responseNode"}, "typeVersion": 2}, {"id": "3a710d14-a56b-4a9a-a30a-f298de68d92b", "name": "Extract Incident ID from Response", "type": "n8n-nodes-base.set", "position": [200, 0], "parameters": {"options": {}, "assignments": {"assignments": [{"id": "38125eed-d2ab-4a69-b48f-97cb8d1905b1", "name": "incident_id", "type": "string", "value": "={{ $json.body.text }}"}]}}, "typeVersion": 3.4}, {"id": "cf285efd-f722-4c26-9b64-0b91206c739c", "name": "Search For Incident in ServiceNow", "type": "n8n-nodes-base.serviceNow", "onError": "continueRegularOutput", "position": [440, 0], "parameters": {"options": {"sysparm_query": "=GOTOnumber={{ $json.incident_id }}", "sysparm_display_value": "true"}, "resource": "incident", "operation": "getAll", "authentication": "basicAuth"}, "credentials": {"serviceNowBasicApi": {"id": "wjkWiUNQxo5PzTIb", "name": "ServiceNow Basic Auth account"}}, "typeVersion": 1, "alwaysOutputData": true}, {"id": "84fbfbe2-e922-439e-aa33-7c70ebc2215d", "name": "Send Incident Details to Slack", "type": "n8n-nodes-base.respondToWebhook", "position": [960, 180], "parameters": {"options": {"responseCode": 200, "responseHeaders": {"entries": [{"name": "Content-Type", "value": "application/json"}]}}, "respondWith": "json", "responseBody": "={\n    \"response_type\": \"in_channel\",\n    \"blocks\": [\n        {\n            \"type\": \"header\",\n            \"text\": {\n                \"type\": \"plain_text\",\n                \"text\": \"ServiceNow Incident Notification\",\n                \"emoji\": true\n            }\n        },\n        {\n            \"type\": \"section\",\n            \"fields\": [\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n                }\n            ]\n        },\n        {\n            \"type\": \"actions\",\n            \"elements\": [\n                {\n                    \"type\": \"button\",\n                    \"text\": {\n                        \"type\": \"plain_text\",\n                        \"text\": \"View Incident\",\n                        \"emoji\": true\n                    },\n                    \"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n                    \"action_id\": \"view_incident\"\n                }\n            ]\n        }\n    ]\n}"}, "typeVersion": 1.1}, {"id": "2bfefc69-8b4e-4bc2-8fea-1216aa95e58b", "name": "Notify User no Incident was Found", "type": "n8n-nodes-base.respondToWebhook", "position": [960, 0], "parameters": {"options": {"responseCode": 200, "responseHeaders": {"entries": [{"name": "Content-Type", "value": "application/json"}]}}, "respondWith": "json", "responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"}, "typeVersion": 1.1}, {"id": "47e3fdb0-9824-4b95-b794-972adadcfe5c", "name": "Notify User of Error with ServiceNow", "type": "n8n-nodes-base.respondToWebhook", "position": [960, -180], "parameters": {"options": {"responseCode": 200, "responseHeaders": {"entries": [{"name": "Content-Type", "value": "application/json"}]}}, "respondWith": "json", "responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"}, "typeVersion": 1.1}, {"id": "a64be48f-c318-41f0-950f-d5c545b56001", "name": "Sticky Note12", "type": "n8n-nodes-base.stickyNote", "position": [-60, -400], "parameters": {"color": 7, "width": 431.79628558910616, "height": 756.5967348425984, "content": "![Slack](https://uploads.n8n.io/templates/slack.png)\n## Receive Slack Webhook Slash Command\n\nThis section begins with the `Webhook` node, which listens for incoming Slack Slash Command requests. When triggered, it extracts the incident ID from the request payload using the `Extract Incident ID from Response` node. The incident ID is then passed forward for further processing. This setup allows users to initiate ServiceNow incident lookups directly from Slack.\n"}, "typeVersion": 1}, {"id": "1434eb2a-5a9c-47f4-9e69-abaca2047c65", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [378.80172279482787, -402.30436380125093], "parameters": {"color": 7, "width": 390.19827720517213, "height": 753.3043638012509, "content": "![ServiceNow](https://uploads.n8n.io/templates/servicenow.png)\n## Search ServiceNow for Incident\n\nIn this section, the `Search For Incident in ServiceNow` node queries the ServiceNow platform using the extracted incident ID. If the query returns a valid incident, the details are prepared for the Slack response. If no incident is found, the workflow routes this outcome for a corresponding Slack notification. The `Parse ServiceNow Response` node evaluates the outcome of the ServiceNow query. This ensures accurate and responsive communication with ServiceNow.\n"}, "typeVersion": 1}, {"id": "b5a063f6-3676-4ff0-b1ca-944e8285db0d", "name": "Sticky Note11", "type": "n8n-nodes-base.stickyNote", "position": [777, -646.1743824166542], "parameters": {"color": 7, "width": 448, "height": 998.1743824166542, "content": "![Slack](https://uploads.n8n.io/templates/webhook.png)\n## Respond to Slack Webhook\n\nBased on the ServiceNow result:\n- The `Send Incident Details to Slack` node formats and sends detailed incident information to Slack.\n- The `Notify User no Incident was Found` node sends a user-friendly notification indicating the incident ID was invalid.\n- The `Notify User of Error with ServiceNow` node alerts the user if the ServiceNow connection fails.\nThis ensures users receive the right response for every scenario, enabling seamless incident management directly from Slack.\n"}, "typeVersion": 1}, {"id": "907e9461-2cf8-4c2a-8d25-38a319861937", "name": "Parse ServiceNow Response", "type": "n8n-nodes-base.switch", "position": [640, 0], "parameters": {"rules": {"values": [{"outputKey": "ServiceNow Error", "conditions": {"options": {"version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict"}, "combinator": "and", "conditions": [{"operator": {"type": "string", "operation": "exists", "singleValue": true}, "leftValue": "={{ $json.error }}", "rightValue": ""}]}, "renameOutput": true}, {"outputKey": "Incident Not Found", "conditions": {"options": {"version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict"}, "combinator": "and", "conditions": [{"id": "6d9ff397-8bb6-41df-979c-4eb7ef16bfc1", "operator": {"type": "string", "operation": "notExists", "singleValue": true}, "leftValue": "={{ $json.number }}", "rightValue": ""}]}, "renameOutput": true}, {"outputKey": "Incident Found", "conditions": {"options": {"version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict"}, "combinator": "and", "conditions": [{"id": "aed034ac-8a45-44d5-9734-813a36aeadaa", "operator": {"type": "string", "operation": "exists", "singleValue": true}, "leftValue": "={{ $json.number }}", "rightValue": ""}]}, "renameOutput": true}]}, "options": {}}, "typeVersion": 3.2}], "pinData": {}, "connections": {"Webhook": {"main": [[{"node": "Extract Incident ID from Response", "type": "main", "index": 0}]]}, "Parse ServiceNow Response": {"main": [[{"node": "Notify User of Error with ServiceNow", "type": "main", "index": 0}], [{"node": "Notify User no Incident was Found", "type": "main", "index": 0}], [{"node": "Send Incident Details to Slack", "type": "main", "index": 0}]]}, "Extract Incident ID from Response": {"main": [[{"node": "Search For Incident in ServiceNow", "type": "main", "index": 0}]]}, "Search For Incident in ServiceNow": {"main": [[{"node": "Parse ServiceNow Response", "type": "main", "index": 0}]]}}}