Context: I called Sprint to inquire about some charges on my bill . The operator said that she would take care of it . Low and behold nothing was done .
Question: Why is the narrator so upset at Sprint ?
Option 0: They are experiencing a broken phone .
Option 1: They are experiencing bad reception .
Option 2: They are experiencing a shady billing process .
Option 3: None of the above choices .
Answer: 2