Context: I have to say at the start , that I think the Air NZ call centre is really great . Every time I call them , I get what I want with generally a minimum of fuss . And this is just the 13 24 76 number that anyone can call .
Question: What makes the customer service great at the Air NZ call centre ?
Option 0: The Air NZ call centre has a great training program for its ' agents .
Option 1: The call centre has just adequate training .
Option 2: The call centre has a programs for others .
Option 3: None of the above choices .
Answer: 0