Context: I have to say at the start , that I think the Air NZ call centre is really great . Every time I call them , I get what I want with generally a minimum of fuss . And this is just the 13 24 76 number that anyone can call .
Question: What makes the customer service great at the Air NZ call centre ?
Option 0: The call centre has a programs for others .
Option 1: None of the above choices .
Option 2: The call centre has just adequate training .
Option 3: The call centre has a well trained staff to solve problems .
Answer: 3