Context: This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .
Question: What may be a fact about this person and their bag ?
Option 0: They are getting a refund for their bag .
Option 1: They are having their bag handle fixed .
Option 2: They are getting a brand new bag .
Option 3: None of the above choices .
Answer: 1