Context: My blackberry pearl deleted all my text messages that I had on my phone , but left the emails ... it had n't reached the 30 day limit either . Plus , when I went to write the text messages and save them as drafts it deleted the drafts completely . It started doing this ever since the hourglass started coming up everytime I asked it to do something . What 's wrong and how do I fix it ?
Question: What may happen after they ask for advice about their phone ?
Option 0: They will have to figure out the issue themselves .
Option 1: None of the above choices .
Option 2: They will get help from customer support for their cell phone .
Option 3: They will retrieve all of their lost information .
Answer: 2