Context: Finally , I called the United reservations number and reported the Dulles domestic check - in problem . The representative placed me on hold and checked with IAD operations . She came back on line and told me that there was a shortage of employees that day . I was very satisfied with that answer , though this did n't excuse United management 's responsibility to at least direct passengers , employees , and contractors to keep the lines moving .
Question: Why would I be satisfied with the reason for my trouble with United ?
Option 0: None of the above choices .
Option 1: I am glad because I was able to speak with an old friend at customer service .
Option 2: I will understand the reasoning for the problem I had with United .
Option 3: I am glad because they gave me a full refund .
Answer: 2