Context: Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?
Question: Why is the writer struggling between these choices ?
Option 0: None of the above choices .
Option 1: They want customers to treat them like they 're human .
Option 2: They struggle with a violent streak .
Option 3: They do not value customer service .
Answer: 1