Context: They put me through to another section - ' Customer Service ' , who said they would try to contact baggage services on my behalf ( I ' m presuming that I got ' special ' service here , as I am a Platinum Frequent Flyer with Qantas - which is the highest level one can achieve , other than a special invitation to the Chairman 's Club . Goodness knows what might happen to a customer with less privileges ! ) Eventually , my contact in Customer Service was able to get through to baggage services , and I was able to organise the bag being dropped off to baggage services . During my conversation with the Customer Service person , I was told that Baggage Services were notoriously hard to reach .
Question: What may be the reason that baggage service is hard to reach ?
Option 0: Because they never answer the phone .
Option 1: None of the above choices .
Option 2: Because they are n't paid enough .
Option 3: Because they avoid doing their job .
Answer: 1