Context: This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .
Question: What may be a fact about the person speaking ?
Option 0: They are fixing their customer 's bag .
Option 1: None of the above choices .
Option 2: They are refunding a customer .
Option 3: They got a bad review from their customer .
Answer: 0