Take the following as truth: Shoppers hold mail-order firms to a higher standard than department stores when it comes to keeping things in stock, because the catalogs afford them a photo and item number for every parka, turtleneck, and blazer ever placed in inventory.
Then the following statement: "Shoppers expect mail-order firms to keep items in stock, but are generally dissapointed." is true, false, or inconclusive?
Answer: Inconclusive