Take the following as truth: According to this executive, the town hall meetings helped improve his customer satisfaction levels because veterans identified the concerns that were most important to them, gained direct access to the VBA employees working on their benefit claims, and were better able to understand the claims process.
Then the following statement: "The own hall meetings helped improve his customer satisfaction levels, said the executive, but the events have had also major problems in general." is true, false, or inconclusive?
Answer: Inconclusive