Take the following as truth: For example, to meet IRS's performance expectation for senior executives to address customer satisfaction by continuously improving products and services, a senior executive responsible for submission processing and taxpayer assistance had a performance expectation in her fiscal year 2001 individual performance plan to develop a communication plan.
Then the following statement: "The IRS's expectation is that senior executives would address customer satisfaction." is true, false, or inconclusive?
Answer: True